Pentagon Federal Credit Union
Industry: Credit card service company
DescriptionPentagon Federal Credit Union, widely known by its abbreviated name PenFed, is a United States federal credit union headquartered in McLean, Virginia, chartered and regulated under the authority of the National Credit Union Administration. Customer service: 00 1 541-225-6700 Headquarters: Alexandria, Virginia, United States CEO: James Schenck (1 Apr 2014–) Number of locations: 50 Founded: 1935 Subsidiaries: White & Partners, Inc.,
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Pentagon Federal Credit Union Employees
i3 Verticals, LLC August 2014 - Present
Pentagon Federal Credit Union March 2008 - April 2011
Bank of America March 2006 - March 2008
Skills
Sales, Customer Relations, Customer Service, Microsoft Office, Management, Leadership, Microsoft Word, PowerPoint, Marketing, Team Building, Merchant Services, Merchant Card Processing, Merchant Banking, Banking, Business Development, Credit Cards, Financial Services, Strategic Partnerships, Relationship Management, Payments, Strategic Planning, Sales Management, Credit, Electronic Payments, Payment Card Processing, Customer Retention, Salesforce.com, Sales Process, Direct Sales, Mobile Payments
Education
Liberty University 2012 — 2014
North Gwinnett
North Gwinnett
North Gwinnett
Hall Investments September 2013 - May 2014
Property Management April 2001 - May 2014
JP Thayer July 2009 - September 2013
Capitol City Bank December 2005 - September 2006
Bell Partners Inc April 2001 - June 2004
Pentagon Federal Credit Union April 2000 - April 2001
Skills
•Over seven years of..., Management, Sales, Customer Service, Property Management, Marketing, Leases, Social Media Marketing, Microsoft Office, Apartments, Public Relations, Leadership, Event Planning, Budgets, Marketing Communications, Public Speaking, Facebook, Training
Education
Saint Leo University 2014 — 2018
Bachelor's Degree, Business Administration and Management, General, 3.4
Tallahassee Community College 2004 — 2006
Associate's Degree, Business Administration and Management, General
TIAA-CREF May 2013 - Present
TIAA-CREF October 2010 - April 2013
Winston Middle School August 2006 - July 2010
Pentagon Federal Credit Union November 2001 - August 2004
Janus Capital Group October 1999 - April 2001
Skills
Retirement Planning, Retirement, Financial Services, Wealth Management, Series 7, Mutual Funds
Education
University of Oregon 2004 — 2006
Master's degree, Secondary Education and Teaching
The University of Texas at Austin 1986 — 1990
Bachelor of Arts (B.A.)
Pentagon Federal Credit Union May 2009 - Present
Education
The Catholic University of America
Pentagon Federal Credit Union February 2012 - Present
Maurice's June 2011 - March 2012
Skills
Social Media, Facebook, Customer Service, Sales, Social Networking, Social Media Marketing, Marketing, Marketing Communications, Microsoft Office, PowerPoint, Event Planning, Microsoft Excel
Education
University or Oregon 2013 — 2015
BS, Journalism
Lane Community College
General Studies
Tighton Tools and Fasteners August 2015 - Present
Express Scripts January 2015 - August 2015
Pentagon Federal Credit Union April 2003 - 2014
Famous Footwear October 2007 - August 2011
Commercial Federal Bank June 1998 - April 2003
Skills
Customer Service, Employee Training, Time Management, Team Leadership, Computer Proficiency, Analytic Problem Solving, Data Entry, Customer Retention, Sales, Retail, Recruiting, Store Management, Inventory Management, Coaching, Banking, Loss Prevention, Cross Selling
Education
Metropolitan Community College 1994 — 1996
Burke High School 1988 — 1991
Diploma
Pentagon Federal Credit Union March 2013 - Present
Pentagon Federal Credit Union March 2006 - March 2013
Pentagon Federal Credit Union 2005 - 2006
Pentagon Federal Credit Union 2004 - 2005
Skills
Management, Financial Services, Private Banking, Credit Cards, Loans, Loan Origination, Loan Servicing, Consumer Lending, Customer Service, Team Building, Relationship Building, Intercultural..., Interpersonal..., Brainstorming, Whole Brain Thinking, Motivational Speaking, Job Coaching, Strategic Planning, Human Potential, Career Path Planning
Education
Lane Community College
Pentagon Federal Credit Union October 2008 - Present
Skills
Mortgage Lending, Loans, Credit, Real Estate, Finance, Mortgage Banking, Credit Analysis, Loan Origination, Refinance, Customer Service, Residential Mortgages, Risk Management, Banking, Investments, Financial Analysis, Financial Services, Consumer Lending, Analysis, VA Loans, Investment Properties, Retail Banking, Process Improvement, Business Analysis, Sales, First Time Home Buyers, Credit Risk, Due Diligence, Real Estate Financing, Real Estate Transactions
Education
Marylhurst University 2014 — 2016
Bachelor's in Real Estate, Real Estate Development
UCC 2009 — 2011
Associate's degree, Pre-Law Studies
Pentagon Federal Credit Union Personal BankerUS BanccorpJanuary 2008 - July 2012
Education
Lane Community College
University of Oregon
U.S. Bank April 2015 - Present
U.S. Bank January 2014 - April 2015
Pentagon Federal Credit Union 2011 - 2013
Pentagon Federal Credit Union 2007 - 2011
Ciba Specialty Chemicals 2005 - 2005
Skills
Microsoft Office, Communication Skills, Problem Solving, Customer Focused, Presentations, Sustainability, Research, Sales, Marketing Communications, Operational Efficiency, Financial Analysis, Project Management, PowerPoint, Market Research, Leadership, Analysis, Process Improvement, Management, Public Speaking, Microsoft Excel
Education
Portland State University 2011 — 2013
Master of Business Administration (MBA), Sustainability Concentration, GPA: 3.9
Virginia Tech 2003 — 2006
Bachelor of Science (BS), Biological Sciences, In Major GPA: 3.6
The University of Georgia 2006 — 2006
International Study Abroad Program, Summer 2006, GPA: 4.0
Pentagon Federal Credit Union April 2015 - Present
Great Plains Contingency Planners December 2014 - Present
Pentagon Federal Credit Union September 2014 - March 2015
Great Plains Contingency Planners January 2013 - December 2014
First National Bank of Omaha January 2014 - September 2014
First National Bank of Omaha September 2012 - December 2013
Mid-America Contingency Planning Forum January 2009 - December 2012
Forest Laboratories January 2008 - September 2012
Express Scripts 2000 - 2007
Express Scripts Canada 2000 - 2007
Skills
Disaster Recovery, Business Continuity, Program Management, Business Continuity..., Risk Assessment, Data Center, Vendor Management, Project Management, Process Improvement, Business Analysis, Leadership, Software Documentation, Management, Project Planning, Risk Management, IT Management, Strategy, Operational Risk..., Emergency Management, Governance, Incident Management, IT Strategy, ITIL, Training, SDLC, Information Technology, Exercises, PMP, Change Management, Business Process..., Integration, Project Portfolio..., SharePoint, Strategic Planning, Crisis Management, Business Process, IT Service Management, Visio, Enterprise Risk..., Project Delivery, Risk Analysis, Auditing, Budgets, Technical Project..., Change Process, PMO, Cross-functional Team...
Education
Stephen F. Austin State University 1979 — 1983
Bachelor of Arts
Saint Pius X High School
Apple Federal Credit Union April 2015 - Present
Gymboree March 2002 - May 2015
Pentagon Federal Credit Union October 1992 - June 2000
Skills
Customer Service, Visual Merchandising
Education
Towson University 1988 — 1992
Bachelor of Science (BS), Health Science
Pentagon Federal Credit Union August 2004 - Present
Pentagon Federal Credit Union January 2000 - August 2004
Pentagon Federal Credit Union January 1999 - January 2000
Pentagon Federal Credit Union December 1997 - January 1999
Skills
COBOL, JCL, Hogan Umbrella, Microsoft Office, Banking, Team Building, SQL, Databases, Access, Credit Cards, Strategic Planning, Visio, Software Documentation, Project Management, Data Analysis, Business Analysis, Team Leadership, Editing, SharePoint, Call Centers
Education
Peru State College 1993 — 1996
Bachelor's degree, Elementary Education and Teaching
PIVOT Architecture May 2013 - Present
Self-employed January 2013 - Present
YellowEleven Photography January 2013 - Present
Pentagon Federal Credit Union August 2008 - May 2013
Gap Inc./Old Navy April 2007 - August 2008
Education
Lane Community College 2008 — 2011
Associate's Degree
University of Oregon 2006 — 2008
City of Austin June 2015 - Present
Iron Mountain December 2014 - May 2015
UT Austin Digital Content Group August 2014 - May 2015
Human Rights Documentation Initiative January 2013 - May 2015
Librarians without Borders April 2014 - April 2014
University of Texas at Austin School of Information Career Center May 2013 - August 2013
Austin Presbyterian Theological Seminary August 2012 - December 2012
Springfield Public Library July 2011 - July 2012
Looking Glass Youth and Family Services August 2010 - July 2012
Pentagon Federal Credit Union August 2009 - August 2010
Skills
Microsoft Office, Research, Microsoft Word, Social Media, Public Speaking, Spanish, Teamwork, Editing, Glifos Social Media, HTML, Access, Microsoft Excel, PowerPoint, Customer Service, Teaching, Extensis Portfolio, Policy Development, Fundraising, Library and Archives..., MySQL, Archive-It
Education
The University of Texas at Austin 2012 — 2015
Dual MA/MSIS, Latin American Studies / Information Studies
University of Oregon 2006 — 2009
Bachelor of Arts (BA), Comparative Literature and Romance Languages
DJMCC LLC dba Huntington Learning Center-Boise March 2013 - Present
DJMCC LLC dba Huntington Learning Center-Boise March 2013 - Present
VR Ventures LLC dba Huntington Learning Center-Bellevue, WA & Beaverton, OR January 2013 - Present
Rolling Hills Charter School May 2012 - Present
WWW LLC dba Huntington Learning Center Eagle June 2010 - Present
HB Ventures Rx, LLC dba Portico Pharmacy June 2008 - Present
Pentagon Federal Credit Union 1990 - 1999
Skills
Mergers, HRIS, Onboarding, Budgets, Benefits Administration, ADP Payroll, Human Resources, Employee Benefits, Mergers & Acquisitions, Employee Relations, Financial Statements, QuickBooks, Customer Service
Education
The University of New Mexico 1985 — 1990
Bachelor of Arts (BA), History
Manzano High School 1981 — 1985
Pentagon Federal Credit Union December 2011 - Present
Dixon Hughes Goodman LLP January 2011 - April 2011
NC State University Bookstore January 2008 - July 2010
NC State Bookstore January 2008 - July 2010
Skills
Customer Service, Administrative..., Accounting, Microsoft Excel, Access, Financial Analysis, Advertising, Financial Reporting, Financial Accounting, Microsoft Office, Auditing
Education
University of North Carolina at Greensboro 2010 — 2011
Masters, Accounting
North Carolina State University - College of Management 2006 — 2010
Bachelor's of Science, Accounting, Finance, Spanish
The Westin Arlington Gateway September 2014 - Present
Pentagon Federal Credit Union October 2013 - November 2013
TJ Maxx December 2010 - September 2013
Hallmark Cards September 2009 - May 2010
Northern Virginia Community College January 2009 - May 2009
Education
Old Dominion University 2014 — 2016
Bachelor's Degree, Information Systems & Technology, (Junior-status)
George Mason University - School of Business 2012 — 2015
Bachelor's Degree, Accounting, (Senior-status)
Northern Virginia Community College
Associate's Degree, Information Technology
Northern Virginia Community College
Associate's Degree, Business Administration, GPA: 3.5, graduated with Honors
Emerald Media Group March 2013 - Present
The Oregonian June 2014 - September 2014
Flux Magazine January 2011 - March 2013
OR Magazine March 2012 - May 2012
DualShockers October 2011 - March 2012
The Torch June 2010 - June 2011
Yamhill Valley News-Register June 2010 - September 2010
Pentagon Federal Credit Union 2008 - 2010
Gap Inc./Old Navy September 2005 - September 2009
Skills
Copy Editing, News Writing, Photography, InDesign, Final Cut Pro X, iMovie, AP Style, Editorial, Journalism, Newspapers, Storytelling, Magazines, Blogging, Editing, Digital Media, Facebook, Adobe Creative Suite, Final Cut Pro, Publications, Multimedia, Feature Articles, Photoshop, Creative Writing, Press Releases, Social Networking, Online Publishing, Proofreading, Web Content, Online Journalism, Photojournalism, SEO, Web Editing, Investigative Reporting, Newspaper Design, Headline Writing, Magazine Articles, Blogger, Text Editing, Content Management, Content Strategy, Interviews
Education
University of Oregon 2011 — 2013
Journalism, Journalism
Lane Community College 2009 — 2011
Journalism, Journalism
McMinnville High School 2001 — 2005
Diploma
PNC Mortgage February 2015 - Present
PNC Mortgage November 2011 - February 2015
PNC Mortgage February 2011 - November 2011
PNC Mortgage February 2010 - February 2011
Freddie Mac August 2009 - January 2010
Pentagon Federal Credit Union February 2009 - August 2009
PNC Mortgage June 2008 - February 2009
PNC Mortgage August 2006 - May 2007
PNC Mortgage August 2006 - May 2007
PNC Mortgage October 2004 - August 2006
Skills
Access, PowerPoint, Visual Basic, Microsoft Word, Loss Mitigation, Supervision, Foreclosures, Bankruptcy, Performance Management, Performance Improvement, Procedure Development, Default, Process Improvement, Residential Mortgages, Management, Call Centers, Refinance, Credit, Short Sales, Loans, Underwriting, Mortgage Underwriting, Call Center, Mortgage Lending, Quality Assurance, Mortgage Servicing, Loan Servicing, Training, Loan Origination, Loan Modifications, Banking, FHA, Credit Analysis, Financial Risk, Mortgage Banking, Consumer Lending, Change Management, Risk Management, Finance, Leadership, Team Building, VA Loans
Education
Tiffin University 2007 — 2009
MBA, General Management
University of West Georgia 2002 — 2004
Bachelor's, Spanish
Verint August 2014 - Present
Alorica April 2014 - August 2014
Verigent February 2014 - March 2014
Xerox May 2003 - December 2013
Pentagon Federal Credit Union November 2001 - August 2002
Pentagon Federal Credit Union November 2000 - November 2001
Skills
Telecommunications, VoIP, Troubleshooting, Integration, TCP/IP, Cisco Technologies, Linux, Unix, Testing, IP, Data Center, ITIL, Servers, Avaya, Software Installation, Call Centers, Avaya Technologies
Education
Strayer University (VA) 1998 — 2001
Bachelor of Science (BS), Computer Information Systems
Northern Virginia Community College 1996 — 1997
NCUA January 2007 - Present
NCUA April 1998 - December 2006
Pentagon Federal Credit Union 1983 - 1998
Skills
Certified Fraud..., Certified Internal..., Credit Union..., Credit, Banking, Loans, Finance, Risk Management, Executive Management, Auditing, Analysis, Consumer Lending, Strategic Financial..., Credit Risk, Commercial Lending, Portfolio Management
Education
CUDE class of 2010
Marymount University
BA, Accounting
Pentagon Federal Credit Union May 2011 - Present
InfoReliance July 2010 - May 2011
CGI Federal February 2009 - July 2010
TANDBERG October 2003 - February 2009
We! Consulting Group August 2000 - October 2003
Skills
VCP, Data Center, Cloud Computing, VMware, Architecture, Storage, Integration, Storage Area Networks, ITIL, Active Directory, Windows, VMware ESX, Disaster Recovery, Virtualization, VMware Infrastructure, Servers, SQL Server, Server Architecture, Pre-sales, Solution Design, IT Service Management, Windows Server 2008, Enterprise Architecture, vSphere, Team Building, Consultancy, Microsoft SQL Server, Windows Server, Information Technology, Infrastructure, VDI
Education
Tel Aviv University 1996 — 2000
BA
Hi-Tech College 1999 — 2001
Pentagon Federal Credit Union July 2007 - Present
Skills
Financial Analysis, Loans, Banking, Credit, Mortgage Lending, Credit Analysis, Financial Modeling, Portfolio Management, Mortgage Banking, Finance, Cash Management, Credit Risk
Education
Universidad Central de Bayamón 2003 — 2005
Master of Business Administration (MBA), Accounting and Business/Management
Pontificia Universidad Católica de Puerto Rico 1989 — 1994
Bachelor of Business Administration (BBA), Accounting
DHS November 2011 - Present
Pentagon Federal Credit Union August 2009 - October 2011
Education
Univeristy of Oregon 2007 — 2009
Bachelor's of Science, Psychology
Umpqua Community College
Pentagon Federal Credit Union (PenFed Credit Union) April 2015 - Present
Pentagon Federal Credit Union February 2011 - March 2015
Smart Communications, Inc. August 2007 - February 2009
China Bank PH May 2006 - July 2007
Konekta Group International Inc. September 2004 - November 2005
Skills
Customer Service, Information Security, Network Security, Systems Analysis, Testing, SDLC, Information Assurance, Programming, Visual Basic, Oracle, Visio, SQL, Windows, Analysis, Access, Program Planning, User Requirement..., Software Development, RFP preparation, Software Testing, Java, C, C++, Delphi, Assembly, Microsoft Project, Crystal Reports, Microsoft Office, Microsoft Access, Linux, AutoCAD, Risk Assessment, Information System..., Computer Information..., Adobe Acrobat, IT Security Policies, IT Security Best..., Analytic Problem Solving, Security Incident..., Mortgage Underwriting, Job Coaching, Auditing, Quality Assurance, Reporting & Analysis
Education
University of Maryland University College 2011 — 2013
Certification in Information Assurance
Silliman University 2000 — 2004
Bachelor of Science (B.S.), Business Computer Application
First National Bank of Omaha October 2014 - Present
TSYS Merchant Solutions October 2013 - September 2014
PayPal August 2006 - June 2013
PayPal February 2006 - August 2006
Pentagon Federal Credit Union April 2005 - February 2006
Amy’s Hallmark November 2004 - April 2005
Skills
Customer Service, Fraud Investigations, Problem Solving, Agent Training, Financial Risk, Credit Cards, Payments, Security, Fraud, Call Centers, Customer Experience, Sales, Analysis, Training, Fraud Detection, E-payments, Microsoft Office, Payment Card Processing, AML, Chargebacks, Electronic Payments, Microsoft Excel, Risk Management, Banking, E-commerce, Analytics, Risk Analysis, Credit Risk, Online Fraud, Risk Analytics, Payment Services, ACH, Acquiring, Debit Cards, Financial Services, Merchant Services, Mobile Payments, Payment Gateways, KYC
Education
Metropolitan Community College 2005 — 2006
Accounting, Statistics, business management and general studies
Gateway 2000 — 2004
Accounting and general studies
Serco - North America May 2012 - Present
Madigan Army Medical Center October 2010 - December 2011
US Bank September 2008 - February 2010
SPIRE Federal Credit Union August 2006 - June 2008
First Minnesota Bank June 2005 - August 2006
Tyndall Federal Credit Union September 2003 - June 2005
Pentagon Federal Credit Union November 2001 - August 2003
Centennial Wireless January 1998 - January 2000
Skills
Microsoft Office, ICD-9, CPT, Medical Terminology, Human Anatomy, 10 Key, Keyboarding, Medical Billing, Outgoing, Excel, PowerPoint, Word, Fast Learner, Group Work, Customer Service
Education
Pierce College 2010 — 2011
Medical Biller/Coder, 3.73
Pentagon Federal Credit Union March 2014 - Present
Capital One Bank January 2010 - November 2013
Chevy Chase Bank January 1996 - January 2010
George Mason Bank January 1994 - January 1996
Riggs Bank January 1992 - January 1994
Skills
Organizational..., Close Attention to..., Operations Management, Team Management, Communication Skills, Multi Tasking, Selling Skills, Employee Engagement, Branch Banking, Teamwork, Credit Cards, Banking, Sales, Loans, Coaching, Finance, Business Development, Customer Experience, Branch Management, Relationship Management, Customer Service, Executive Management, Financial Risk, Financial Services, Business Strategy, Budgets, Credit, Consumer Lending, Mortgage Lending, Business Planning, Retail Banking
Education
Marymount University 1990 — 1992
B. A, International Business
Northern VA Community College
A. S, Business Administration
Independent Consultant July 2009 - Present
Tresta August 2014 - September 2015
Fixel October 2010 - November 2012
Madison Ave. Collective January 2010 - August 2011
Pacific Material Handling Solutions August 2007 - July 2009
First Tech Credit Union May 2005 - August 2007
Pentagon Federal Credit Union September 2000 - May 2005
Skills
User Experience, Information Architecture, Copywriting, Start-ups, Social Media, Project Management, Wireframes, Usability, Leadership, Marketing, Entrepreneurship, Blogging, Manage Client..., Nonprofits, Management, Contract Negotiation, Sales, Consultative Selling, Value Based Selling, Pricing Strategy, Pricing, Web Development, Web Design, Social Media Marketing
Education
Northwest Christian University 2002 — 2004
B.A., Management, Business Administration
Pentagon Federal Credit Union January 2015 - Present
DARCARS Automotive Group May 1984 - January 2015
Skills
Business Development, Customer Experience, Brand Management, Brand Development, Membership Retention, Team Building, Corporate Culture, Credit Unions, Team Motivation, Community Engagement, Organizational..., Organizational..., Public Speaking, Team Leadership, Corporate Branding, Automotive Aftermarket, Automotive Sales, Financial Management, Customer Retention, Member Relations, Internet Banking, Retail Banking, Regulatory Compliance, Standards Compliance, Trade Compliance, Cross-functional Team..., Branding & Identity, Retail Branding, Online Marketing, Product Marketing, Email Marketing, Contract Negotiation, Social Media Marketing
Education
Northwood University 1980 — 1984
B.S. Business Management, Automotive
Regions Bank June 2009 - Present
Regions Bank September 2008 - June 2009
Integrity Bank March 2007 - August 2008
Pentagon Federal Credit Union July 2005 - February 2007
Education
St. Thomas Aquinas College 2005 — 2006
Liberal Arts
National Cooperative Bank (NCB) January 2011 - Present
Wonders Child Care, Inc. September 2012 - June 2015
Cardinal Financial Corporation 2005 - May 2011
Riggs Bank N.A 2004 - 2005
Avendra, LLC 2003 - 2004
Pentagon Federal Credit Union 1984 - 2003
Coopers & Lybrand 1978 - 1984
New York University, School Of Continuing Education 1982 - 1982
Provident National Bank 1977 - 1978
Skills
Internal Audit, Risk Assessment, Internal Controls, Accounting, Auditing, Program Management, Finance, Forecasting, Enterprise Risk..., Risk Management, Banking, CISA, Financial Risk, Financial Analysis, Strategy, Investments, Cash Management, CPA, Credit
Education
The George Washington University - School of Business 1996 — 1999
MBA, Finance / Investments
University of Pennsylvania - The Wharton School 1973 — 1977
BS, Accounting and Decision Sciences
NC Eyewear March 2008 - June 2008
Accountemps March 2006 - February 2008
Bank of America February 2005 - February 2006
The Film Foundry December 2004 - February 2005
Raytheon February 1995 - September 2004
DWS Accounting & Financial Services April 1990 - February 1995
Andrews Federal Credit Union January 1989 - April 1990
Pentagon Federal Credit Union June 1982 - January 1989
Arlington County July 1977 - May 1982
Government Services Savings & Loan, Inc September 1973 - July 1977
Education
George Mason University - School of Business 1981 — 1985
MBA, Financial Administration
Penn State University 1968 — 1972
BS, Finance
Pentagon Federal Credit Union 1982 - Present
Enterprise Business Consulting, LLC April 2010 - Present
Dell Perot Systems February 2009 - April 2010
MorganFranklin Corporation January 2006 - October 2008
Milestone Group August 2004 - December 2005
Defense Information Systems Agency 1985 - 2004
DoD Inspector General June 1976 - July 1985
US Army Audit Agency December 1970 - June 1976
US Army June 1968 - June 1970
Skills
Government, Strategic Planning, Program Management, Leadership, DoD, Management Consulting, Business Development, Government Contracting, Internal Controls, Public Sector Financial..., Managerial Finance, Budgets, Military, Process Improvement, Management, Project Planning, Risk Management, Defense, Auditing, Finance, Training, Internal Audit, Human Resources, Executive Management, Analysis, Cross-functional Team..., Intelligence, Logistics, Business Process..., Proposal Writing, Piano, Strategy, Army, Business Strategy, Change Management, Policy, Budget Process
Education
University of Oxford - Said Business School 2005 — 2005
Negotiation
London Business School 2000 — 2000
Strategy and Change Management
The George Washington University 1977 — 1979
MSA, Business Financial Management
La Salle University 1964 — 1968
BS, Accounting
Pentagon Federal Credit Union January 2013 - Present
Bank Hapoalim June 2000 - November 2012
Merrill Lynch Investment Managers November 1999 - June 2000
Salomon Brothers March 1989 - June 1998
Skills
Disaster Recovery, Business Continuity, Software Project..., IT Management, Security, Integration, CICS, IT Strategy, Risk Management, Banking, Virtualization, VMware, Data Center, Network Security, Websphere, SQL, SharePoint, Product Management, Information Security
Education
Kaplan University
Bachelor of Science (BS), Computer Science in Networking and Telecommunications, 4.0
Reduction of Uncertainty 2013 - Present
Communicate By Design, LLC January 1991 - December 2013
Mooring Financial Corporation 1990 - 1993
Sallie Mae 1989 - 1990
Perpetual Savings Bank 1985 - 1989
Pentagon Federal Credit Union 1980 - 1985
Skills
Newsletters, Graphic Design, Fundraising, Leadership, Nonprofits, Marketing Communications, Public Relations, Strategic Communications, Market Analysis, Editorial, Event Planning, Strategic Planning, Event Management, Marketing, Small Business, Budgets, Graphics, Media Relations, Press Releases, Social Media Marketing, Proposal Writing, Print Management, Non-profits, Public Speaking, Advertising, Copywriting, Volunteer Management, Community Development, Public Policy, Government, Social Networking, Entrepreneurship, Corporate Communications, Trade Shows, Leadership Development, Crisis Communications, Email Marketing, New Business Development, Marketing Strategy, Community Outreach, Adobe Creative Suite, Publications, Meeting Planning, Message Development, Commercial Lending, Consumer Lending, P&L Financial Management, Direct Mail, P&L Management, Financial Management...
Education
State University of New York College at Potsdam 1972 — 1976
BS, Psychology
Western Union Business Solutions August 2013 - Present
Travelex June 2009 - August 2013
Western Union November 2011 - November 2011
Kmart Corporation October 2008 - August 2009
Pentagon Federal Credit Union February 2009 - June 2009
Convergys November 2008 - January 2009
Travelex Global Business Payments April 2001 - July 2008
First National Bank of Omaha January 1985 - April 2001
First National Bank of Omaha January 1979 - December 1983
Skills
Customer Service, Accounts Receivable, Accounts Payable, Microsoft Word, Analysis, Microsoft Excel, Microsoft Office, Account Reconciliation, Disaster Recovery, PowerPoint, Key Performance..., Process Improvement, Typing, 10 Key, Letters of Credit, Call Center, Problem Solving, Leadership, SalesForce.com, Compliance, Salesforce.com
Education
Metropolitan Community College 1980 — 1985
Associate, Business Management
Harvey Nash January 2015 - Present
Harvey Nash May 2014 - January 2015
Harvey Nash January 2013 - May 2014
Insight Global September 2012 - December 2012
Pentagon Federal Credit Union November 2011 - August 2012
Salt Communications November 2011 - February 2012
Orange Torpedo Trips January 2003 - January 2009
Skills
Microsoft Office, Tourism, Outdoors, Public Speaking, Research, Social Media Development, Customer Service, Customer Relations, SPSS, Qualtrics, Sales, Recruiting, Business Development, Technical Recruiting, Internet Recruiting, Interviews, Time Management, Contract Recruitment, Talent Acquisition, Social Media, Marketing Communications, CRM, Sourcing, Management, Social Media Marketing, Networking, Temporary Placement, Leadership, Consulting, IT Recruitment, Training, Social Networking, Executive Search, Information Technology, Hiring, Start-ups, Communication, Relationship Building, Search
Education
Stanford- OpenEdX 2015 — 2015
Certificate, CS 101, 100%
University of Oregon - Charles H. Lundquist College of Business 2009 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Rogue Community College 2007 — 2009
Associate of Arts (A.A.), Business
Capri Communications 2012 - Present
Clark's Litho January 1994 - Present
CC Organizing 2013 - Present
Various Non Profit organizations 2001 - Present
National Alliance of Business October 1994 - October 1996
HCR ManorCare October 1992 - September 1994
Pentagon Federal Credit Union September 1989 - October 1992
Restaurant Enterprises Group September 1984 - August 1989
Skills
Training, Human Resources, Graphic Design, HR Policies, Employee Benefits, QuickBooks, Financial Accounting, Stationery Design, Print Publication Design, Professional Organizing, Financial Mgmt, Editing, Digital Scrapbooking, Quicken, Program Management, Non-profit Finance, Nonprofits
Education
The George Washington University 1994 — 1996
Publications Specialist Certificate, Publications Specialist Program
The George Washington University 1989 — 1992
Master of Arts (MA), Education/Human Resource Development
University of Maryland College Park 1984 — 1988
Bachelor of Science (BS), Business
Sherwood High School
Grant Thornton LLP February 2002 - Present
Pentagon Federal Credit Union October 1999 - February 2002
PwC July 1998 - July 1999
Skills
CPA, Internal Controls, GAAP, Auditing, Accounting, Financial Reporting, US GAAP, Financial Accounting, Assurance, Financial Statements, OMB Circular A-133, Forensic Accounting
Education
Syracuse University 1995 — 1998
Bachelor of Science (BS), Accounting and Management Information Systems
SUNY Cobleskill 1993 — 1995
Associate of Science (A.S.), Business Administration
VyStar Title Agency January 2015 - Present
VYSTAR TITLE AGENCY August 2005 - Present
NETBANK FUNDING, INC May 2005 - August 2005
AEGIS FUNDING CORPORATION August 2004 - May 2005
MORTGAGE & EQUITY FUNDING CORPORATION May 2003 - August 2004
GENESIS FEDERAL CREDIT UNION May 2000 - May 2003
Pentagon Federal Credit Union August 1997 - April 2000
Pentagon Federal Credit Union July 1995 - June 1997
Pentagon Federal Credit Union September 1992 - June 1995
Pentagon Federal Credit Union March 1992 - September 1992
Skills
Mortgage Lending, Mortgage Banking, Loans, Credit, Underwriting, Banking, Loan Origination, Refinance, Sales, Loss Mitigation, Credit Analysis, Consumer Lending, Marketing Communications, Customer Service, Mortgage Underwriting, Marketing, Account Management
Education
Radford University 1985 — 1989
Bachelor of Science, Journalism
Element Learning Center October 2013 - Present
Salem's Children's Center September 2009 - February 2014
Dultmeier Sales March 2012 - April 2013
PayPal September 2007 - May 2009
PayPal March 2004 - September 2007
PayPal September 2002 - March 2004
Pentagon Federal Credit Union May 2001 - September 2002
Skills
Call Center, E-commerce, Call Centers, Customer Experience, Customer Service, Customer Satisfaction, Analytics, Product Management, Cross-functional Team..., Training, Salesforce.com, Payments, Social Media Marketing, E-payments, Analysis, Mobile Payments, Leadership, Team Building
Education
Metropolitan Community College 2001 — 2011
Health Services, Construction Utilities
Kansas State University
Wells Fargo January 2014 - Present
Union Bank December 2012 - Present
Union Bank March 2012 - December 2012
PMI Group September 2007 - February 2012
Pentagon Federal Credit Union May 2006 - September 2007
Appix 2005 - 2006
Skills
SAS, SQL, VBA, Credit risk, Risk Management, Financial Modeling, Data Analysis, Mortgage Banking, Secondary Market, Relational Databases, Database Design, Data Modeling, Credit Unions, Business Intelligence, Performance Reporting, Portfolio Management, Enterprise Risk..., Basel II, profitability analysis, loss forecast, Project Management, Business Analysis, mortgage insurance
Education
The George Washington University
MS, Information Technology
The George Washington University - School of Business
MBA, Finance
Heritage Grove Federal Credit Union August 2009 - Present
SELCO Community Credit Union August 1998 - August 2009
Pentagon Federal Credit Union June 1996 - August 1998
Skills
Credit, Banking, Strategic Planning, Financial Analysis, Coaching, Credit Unions, Microsoft Excel, Consumer Lending, Policy, Marketing, Management, Project Management, Risk Management, Executive Management, Loans, Credit Analysis, Commercial Lending, Mortgage Lending, Loan Origination, Portfolio Management, Cash Management
Education
Western CUNA Management School 2000 — 2002
United States Air Force Academy 1986 — 1990
Bachelors of Science, Management
Science Applications International Corporation February 2004 - Present
The PenFed Foundation September 2001 - Present
Pentagon Federal Credit Union December 1999 - Present
OSD Policy 2000 - 2004
US Army 1974 - 2004
Skills
National Security, DoD, Military, Security Clearance, Program Management, Government, Strategic Planning, Army, Command, Operational Planning, Policy, Military Operations, Team Building, Defense, Homeland Security, International Relations, Intelligence Analysis, Strategy, Leadership, Management, Counterterrorism, Tactics, Risk Management, Training, Government Contracting, Security, Intelligence, Systems Engineering, Information Assurance, Top Secret, Integration, Leadership Development, Military Experience, Emergency Management, Proposal Writing, Computer Security, Organizational..., Federal Government, Navy, Air Force, Contingency Planning, Crisis Management, Earned Value Management, Strategic Leadership, Executive Management, Analysis, Security+, Vulnerability Assessment, Exercises, Weapons
Education
Texas A&M University 1970 — 1974
BS, Mathematics
Fort Hunt High School 1969 — 1970
Pentagon Federal Credit Union 2012 - 2012
Staples June 2009 - August 2010
Skills
Macintosh Applications, Microsoft Office, Data Entry, Customer Service, Cash Register, Stocking, Merchandising, Problem Solving, Creativity, Internet Research, Internet Culture, Communication, Work Ethic, Solution Delivery, Online Research, Telephone Skills
Education
Lane Community College 2011 — 2012
University of Oregon 2010 — 2011
Symantec July 2014 - Present
Symantec September 2013 - July 2014
Symantec January 2013 - March 2014
Pentagon Federal Credit Union April 2011 - September 2012
Fall Creek Farm & Nursery, Inc. 2012 - 2012
Pentagon Federal Credit Union February 2009 - April 2011
Pentagon Federal Credit Union November 2007 - February 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Human Resources, Sales, Call Centers, Staff Supervision, Management, Banking, Team Management, Credit, Loans, Data Analysis, Oracle, Salesforce.com, Hogan Assessments, Financial Services, Call Center, Risk Management, Microsoft Word, Mortgage Lending, Credit Cards, Analysis, Retail Banking, Data Entry, Consumer Lending, Customer Satisfaction, Account Management, Leadership, Sales Operations, Team Leadership, Lead Generation, Business Development, Solution Selling, Enterprise Software, SaaS, Networking, Selling, Sales Process, Cloud Computing, Cold Calling, Direct Sales, Endpoint Security, CRM, Information Security, Enterprise Risk...
Education
University of Oregon 1999 — 2002
Bachelor of Arts (B.A.), Anthropology, 3.5
Oregon State University 2002 — 2003
All Coursework, MA, Applied Anthropology, 3.9
U.S. House of Representatives March 1998 - Present
AICPA October 2014 - Present
ISACA June 2013 - Present
Pentagon Federal Credit Union October 2011 - Present
ISACA June 2014 - June 2015
ISACA June 2014 - June 2015
The Institute of Internal Auditors Inc. November 2013 - October 2014
AICPA October 2013 - October 2014
AICPA October 2010 - October 2014
IP3 (International Professional Practice Partnership) September 2012 - July 2014
Skills
Leadership, Governance, Policy, Information Security, Enterprise Risk..., IT Audit, Auditing, Risk Management, Security, Strategy, Internal Audit, CISA, Public Speaking, Leading Change, Government, Risk Assessment, Information Technology, Sarbanes-Oxley Act, Internal Controls, Management, Strategic Planning, Business Continuity, Sarbanes-Oxley, Information Security..., Information Assurance, Managerial Finance, COBIT, Executive Management, Corporate Governance, CISM, Computer Security, Financial Risk, Business Process..., Fraud, Training, Process Improvement, CISSP, Assurance, Operational Risk..., Vulnerability Assessment, COSO, Computer Forensics, High Performance Teams, Security Audits, CPA, FISMA, Finance, Compliance, Appropriations, Program Management
Education
Saint Joseph's University 1987 — 1991
BS, Accounting
Bensalem High School
Bensalem High School
The Francis Group LLC January 2000 - Present
NRECA April 2000 - February 2012
Pentagon Federal Credit Union February 1997 - April 2000
Skills
Entrepreneurship, Start-ups, Management Consulting, Business Strategy, Small Business, Executive Coaching, Strategy, Business Planning, Coaching, Strategic Planning, New Business Development, Business Development, Leadership Development, Team Building, Marketing Strategy, Change Management, Management, Leadership, Venture Capital, Business Coaching
Education
Trinity University-Washington 2004 — 2006
MBA, Finance
University of Maryland College Park 1994 — 1999
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Pentagon Federal Credit Union April 2014 - Present
CDI Corporation October 2013 - Present
CA Technologies April 2010 - May 2013
Wells Fargo Bank NA May 2007 - January 2010
Grand Canyon Consulting. LLC October 2007 - April 2008
CA Technologies March 2001 - September 2006
CA Inc. (Computer Associates) January 1998 - February 2001
Computer Associates Inc. January 1996 - December 1997
PHILIP MORRIS / GENERAL FOODS January 1982 - January 1996
Skills
Data Center, Operating Systems, Mainframe, Performance Tuning, Linux, Pre-sales, z/VM, VM, Testing, Storage Management, Hardware, Technical Support, Management, System Deployment, zSeries, Software Installation, Enterprise Software, Information Technology, MVS, z/OS, VSE, IBM Mainframe, ISPF, TSO, JCL, A+ Trained, Network+ Trained, Linux on System Z, Program Management, Virtualization, REXX, Unix, ITIL, Storage, Enterprise Architecture, IT Service Management, IT Operations, DB2
Education
Computer Skills Institute 2013 — 2013
CompTIA Network+ Certification, IT Certification
Chandler-Gilbert Community College 2012 — 2012
non-degree, Information Technology, 4.0 GPS
Roosevelt University 1994 — 2014
Consideration for a Bachelors Degree, Computer Science
Moraine Valley Community College 1976 — 1979
Associates Degree, Computer Science
United Real Estate February 2014 - Present
Long & Foster Companies May 2008 - February 2014
The College Funding Coach May 2007 - February 2008
Nations Home Funding/Churchill Mortgage 2006 - 2008
Countrywide Home Loan Inc 2002 - 2005
Pentagon Federal Credit Union December 1991 - May 1996
Skills
Real Estate, Selling, Mortgage Lending, Sellers, Loans, Customer Service, Real Property, First Time Home Buyers, Single Family Homes, Short Sales, Foreclosures, Relocation, Negotiation, Refinance, Investment Properties, Business Strategy, Commercial Real Estate, Sales, Contract Negotiation, Buyer Representation, Investors, New Home Sales, Reverse Mortgages, Strategic Planning, Management, Leadership, Referrals, Residential Homes, Real Estate Transactions
Education
Longwood University
Swanson
Troy State University
Pentagon Federal Credit Union November 2006 - Present
Prince George's County Police Department (MD) November 1985 - October 2006
Prince George's County Police Department (MD) January 2004 - April 2005
Skills
Risk Management, Bank Secrecy Act, Business Continuity, Facilities Management, Internal Investigations, Law Enforcement, Physical Security, Business Analysis, Financial Services, Process Improvement, Personnel Security and..., Program Development, Fraud Management and..., Criminal Investigations, Firearms, Management, Project Management, Strategic Planning, Leadership, Access Control, Surveillance, CCTV, Facilities Design, Fraud Prevention, Budgeting, Human Resource..., Asset Protection, Corporate Security, Security Management, Security Operations, Workplace Safety, Fraud Risk Assessment, Physical Security Risk..., Emergency Management, Incident Management, Training
Education
The Johns Hopkins University 2002 — 2003
Master’s Degree, Organization Leadership and Management, 3.85
The Johns Hopkins University 2000 — 2002
Bachelor’s Degree, Organization Leadership and Management
Pentagon Federal Credit Union December 2014 - Present
GEICO June 2014 - December 2014
GEICO September 2012 - June 2014
GEICO February 2010 - September 2012
GEICO August 2008 - February 2010
Skills
Usability Testing, Relationship Management, Usability, Data Analysis, Mobile Applications, Photoshop, Business Requirements, Social Media, Mockups, Business Analysis, Insurance, Usability Labs, Prototype, User Research, Email, Contextual Research, Cross Functional..., User Interface Design, Yellow Belt, Card Sort, Online Moderation, Remote User Testing, Card Sorting, User Requirements, Management, Project Management, SDLC, Analysis, User Experience
Education
Strayer University (VA)
Bachelor's degree, International Business with a Minor in IT Project Management
Kearney & Company April 2015 - Present
Pentagon Federal Credit Union January 2015 - April 2015
Independent Consultant January 2014 - December 2014
CSC January 2005 - September 2013
CSC 2002 - 2004
CSC (DynCorp) 2000 - 2002
Skills
Personnel Management, Technical Recruiting, Workforce Planning, Talent Acquisition, Talent Management, Employee Relations, Human Resources, Temporary Placement, HR Policies, Recruiting, Sourcing, Program Management, Change Management, Resource Management, Employee Benefits, Career Development, Onboarding, HR Consulting, College Recruiting, Process Improvement, Performance Management, Internet Recruiting, Leadership Development, Screening
Education
Marymount University 1998 — 1999
Master's, Human Resource Management
Booz Allen Hamilton October 2012 - September 2014
US Army Reserves January 2007 - May 2013
Booz Allen Hamilton March 2012 - September 2012
US Army March 2011 - November 2011
Pentagon Federal Credit Union October 2008 - September 2009
Education
University of Oregon 2008 — 2010
Bachelor of Arts, History, Russian Language
Portland State University 2010 — 2010
Russian Language
STYLSS January 2012 - Present
OHSU Oregon Health & Science University August 2015 - Present
Kaleidoscope Global, Inc. April 2015 - August 2015
U.S. Bank June 2012 - April 2015
Pentagon Federal Credit Union March 2007 - June 2012
BN Research September 2005 - March 2007
Venture Data August 2004 - July 2005
Skills
Social Media, Social Media Marketing, Social Networking, Event Management, Blogging, Facebook, Event Planning, Music Production, Music, Marketing Strategy, Management, Advertising, Artist Development, Brand Development, Photoshop, Sales, Digital Marketing, Online Marketing, Graphic Design, Copywriting, Executive Producing, Entertainment, Digital Media, Brand Management, Press Releases, Training, Ableton Live, Content Strategy, Fashion, Marketing, Online Communications, Video Production, Music Industry, Video, Documentaries, Photography, Brand Awareness, Strategy, Marketing Research, New Media, Online Advertising, Customer Service, Ticketing Systems, Microsoft Office, Leadership, Creative Direction, Editing, Project Management, Microsoft Excel
Education
Portland State University
Biology, General
Pentagon Federal Credit Union October 1986 - Present
Merchants Bank, NA 1980 - 1986
Skills
Customer Service, Process Improvement, Leadership, Strategic Planning, Team Building, Human Resources, Public Speaking
Education
The Catholic University of America 2008 — 2009
Social Services
US Government Accountability Office June 2014 - Present
Wells Fargo March 2012 - July 2013
Pentagon Federal Credit Union January 2010 - January 2011
Skills
Quality Auditing, Internal Controls, Internal Audit, External Audit, Account Reconciliation, Strategic Planning, Performance Testing, Analytical Methods..., Management, Research, Public Speaking, Notary Public, Microsoft Office, Hummingbird DM, Delphi, PRISM, Project Management
Education
Strayer University 2013 — 2015
Master of Business Administration (M.B.A.), Finance, 3.3
University of South Carolina Upstate 2008 — 2009
Bachelor of Arts (B.A.), Communication, General, 3.0
Spartanburg Methodist College 2006 — 2007
Associate of Arts (A.A.), Business Administration and Management, General, 3.0
Atlas Research August 2014 - Present
Carney, Inc February 2010 - August 2014
Carney, Inc. January 2008 - February 2010
Pentagon Federal Credit Union February 2005 - October 2008
ITT - AES February 2007 - August 2007
Skills
E-Learning, Instructor-led Training, ADDIE, Instructional Design, Multimedia, Technical Writing, Captivate, Quality Assurance, SCORM, Needs Analysis, Blended Learning, Project Management, Testing, Analysis, SnagIt, Learning Management, Instructional Technology, Visio, Lectora, Graphic Design, Learning Management..., Articulate Storyline 2
Education
University of Massachusetts Boston 2011 — 2015
Master’s Degree, Instructional Systems Design
Strayer University 2006 — 2008
B.B.A., Business Management
Central New Mexico Community College 2002 — 2004
Associate's, Liberal Arts
B-K Lighting + TEKA Illumination September 2013 - Present
Edible Arrangements September 2012 - December 2014
Rouge Reel July 2013 - November 2014
Pentagon Federal Credit Union May 2008 - August 2012
Engineworks August 2006 - February 2008
Dart Marketing and Design March 2005 - May 2006
Lane Forest Products March 2002 - October 2003
Mcafee June 2000 - August 2001
Skills
SEO, Web Design, Web Development, Marketing, User Interface Design, Photoshop, InDesign, Email Marketing, Online Marketing, Google Analytics, Social Media Marketing, Graphic Design, HTML + CSS, Advertising, Sales, Business Development, Marketing Strategy, Data Analysis, Analytics, Inventory Management, Business Analysis, Website Copy, Website Development, Website Management, Marketing Communications, Customer Service, Advertising Sales, Corporate Communications, Market Research, Graphic Arts, Copywriting, Social Media, Information Architecture, Information Design, Google Adwords, Dreamweaver, Sales Operations, Customer Satisfaction, Bulk Mailing, Photo Editing, Event Management, Promotions, Illustration, Web Marketing
Education
Oregon State University 1996 — 2000
BA, Graphic Design
Pentagon Federal Credit Union Director, Correspondent LendingPentagon Federal Credit Union
Riggs Bank 1999 - 2005
Lawyer's Title Company 1998 - 1999
First Savings Bank of Virginia 1993 - 1998
Skills
Quality Assurance, Mortgage Underwriting, Leadership, Organizational..., Interpersonal Leadership, Risk Management, Credit Unions, Mortgage Banking, Mortgage Lending, Relationship Management, Portfolio Management, Business Analysis
Education
Penn Foster
Business Administration and Management, General
Wellmont Health System March 2011 - May 2014
Mountain States Health Alliance November 2006 - October 2009
Pentagon Federal Credit Union March 2003 - April 2006
The Museum Company - Fair Oaks April 2002 - August 2003
Pulte Home Corporation August 1997 - March 2002
Skills
Customer Service, Sales, Software Documentation, Healthcare, Microsoft Office, Training, Healthcare Information..., Microsoft Word, Access, PowerPoint, Loans, Teamwork, Windows, Research, Hospitals, Networking, Inventory Management, HIPAA, Retail, Microsoft Excel, Public Relations, Insurance, Cpr Certified, Medical Billing, Outlook, Telephone Skills, Phlebotomy, Data Entry, EMR
Education
East Tennessee State University 2010 — 2010
Certificate
Radford University 1999 — 2001
B.B.A.
Northern Virginia Community College 1994 — 1997
A.A.S. Degree
Heidelberg American High School 1991 — 1993
HS diploma
USAFA Falcon Club June 2014 - Present
Ross Direct Digital March 2013 - June 2014
Progressive Insurance January 2011 - January 2012
Pentagon Federal Credit Union June 2007 - January 2010
Belvoir Federal Credit Union October 1999 - September 2006
Perkins & Marie Callendars, Inc. June 1980 - April 1999
Skills
Banking, Customer Service, Call Center, Deposits, Loan Servicing, Credit Unions, Customer Satisfaction, Cash Management, Credit Cards, Call Centers, Consumer Lending, Credit, Financial Analysis, Loans, Microsoft Office, Risk Management, Team Building
Education
Kutztown University of Pennsylvania 1976 — 1978
none, Accounting, Business
Emmaus High School 1974 — 1976
Diploma, Business/Accounting
KPMG June 2015 - Present
Pentagon Federal Credit Union August 2014 - June 2015
KPMG US August 2011 - August 2014
KPMG Advisory June 2010 - August 2010
Northrop Grumman Corporation May 2009 - August 2009
Northrop Grumman Corporation May 2008 - August 2008
Northrop Grumman Corporation May 2007 - August 2007
Education
James Madison University 2010 — 2011
Master of Science, Accounting
James Madison University 2006 — 2010
Bachelor of Business Administration, Accounting
K12 June 2015 - August 2015
The Westin Arlington Gateway September 2014 - January 2015
Pentagon Federal Credit Union October 2013 - November 2013
TJ Maxx December 2010 - September 2013
Hallmark Cards September 2009 - May 2010
Northern Virginia Community College January 2009 - May 2009
Skills
Accounting, Customer Service, Accounts Payable, Financial Accounting, Microsoft Excel, General Ledger, Access, Financial Analysis, Inventory Management, Management, Auditing, Information Technology, Troubleshooting, Computer Hardware, Operating Systems, Windows, Business Intelligence..., Normalization, Database Forms, Relational Databases, Data Integrity, Database Queries, Computer Information..., Oracle E-Business Suite, MS Excel Pivot Tables, Conditional Formatting, Vlookup, Goal Seek, Graphs, Employee Expense..., Bank Reconciliation, GAAP
Education
George Mason University - School of Business 2013 — 2016
Bachelor's Degree, Information Systems & Operations Management, (Junior-status)
George Mason University - School of Business 2013 — 2016
Bachelor's Degree, Accounting, (Junior-status)
Northern Virginia Community College
Associate’s Degree, Business Administration and Management, GPA: 3.5
Mutual of Omaha July 2013 - Present
Pentagon Federal Credit Union November 2012 - July 2013
Bank of the West December 2011 - November 2012
Old Chicago Restaurants March 2010 - February 2012
Skills
Customer Service, Time Management, Customer Satisfaction, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, Sales, Telephone Skills, Leadership
Education
University of Nebraska at Omaha 2007 — 2010
Bachelor of Arts (B.A.), Psychology
Nebraska Wesleyan University 2006 — 2007
Psychology
Samaritan Health Services August 2014 - Present
Pentagon Federal Credit Union August 2011 - August 2014
Sterling Health Plans January 2011 - August 2011
Contracted to Agate Health Care 2010 - 2010
Target 2002 - 2009
Skills
Life Insurance, Insurance, Health Insurance, Fixed Annuities, Disability Insurance, Term Life Insurance, Long-term Care, Medicare, Employee Benefits, Retirement Planning, Retirement, Strategic Financial..., Medicare Part D, Customer Service, Sales, Financial Analysis, Microsoft Excel, Whole Life, Investments
Education
Oregon State University 2006 — 2009
BS, Finance
Virtual Clarity April 2015 - Present
CGIM Solutions September 2014 - Present
Pentagon Federal Credit Union August 2011 - September 2014
Pentagon Federal Credit Union August 2011 - September 2014
Pentagon Federal Credit Union November 2010 - August 2011
CACI International Inc July 2010 - October 2010
CACI International Inc July 2009 - October 2010
CACI International Inc January 2010 - June 2010
CACI International Inc July 2008 - December 2009
TWM Associates, Inc. June 1999 - July 2008
Skills
Security, Leadership, IT Management, Executive Management, Management, Process Improvement, IT Strategy, Enterprise Architecture, Information Technology, Information Security, Information Security..., Information Assurance, CISSP, Vulnerability Assessment, Program Management, Vendor Management, Business Continuity, Business Analysis, CISM, Computer Security, Network Security, Disaster Recovery, ITIL, DoD, Risk Management, FISMA, NIST
Education
James Madison University 1996 — 1999
MS, Computer Science
James Madison University 1991 — 1996
BS, Political Science
Great Wolf Lodge January 2013 - Present
Great Wolf Resorts, Inc. August 2004 - September 2013
Interstate Hotels & Resorts July 2002 - August 2004
MeriStar Hospitality Corporation October 1998 - July 2002
ICF International August 1996 - October 1998
Pentagon Federal Credit Union August 1990 - August 1996
Skills
Forecasting, Financial Analysis, Budgets, Revenue Analysis, P&L, Accounting, Resorts, Cash Flow, Hospitality, Managerial Finance, Finance, Hotels, Cash Management, Mergers & Acquisitions, Sarbanes-Oxley Act, Financial Reporting, Business Planning, Income Statement, Restaurants, Hospitality Industry, Management, Real Estate, Property Management..., Yield Management, Cost Control, Asset Management, Customer Service, Leadership, Strategic Planning, Hospitality Management, Hotel Management, Pre-opening, Investments, Hiring, Financial Accounting, Risk Management, Team Leadership, Contract Negotiation, Team Building, Food & Beverage, Internal Controls, Accounts Payable, Banking, Accounts Receivable, Microsoft Excel, Payroll, Front Office, Customer Satisfaction, Operations Management, Business Development
Education
James Madison University 1986 — 1990
BBA
Aramark September 2015 - Present
Smooth Ambler Sprits January 2010 - August 2015
Gypsy Soul June 2015 - July 2015
Themed Dinners September 2015 - 2015
Pentagon Federal Credit Union June 2014 - August 2014
McLean Youth Basketball October 2010 - March 2014
Lambda Chi Alpha August 2013 - November 2013
Kettler Management May 2013 - June 2013
Skills
Hard Work, Wine & Spirits Industry, Leadership, Writing, Customer Interaction, Customer Service, Hospitality, Phone Etiquette, Time Management, Professional Ethics
Education
James Madison University 2013 — 2018
Master’s Degree, Hospitality Management. Minors in Business Management and Writing and Technical Communication
Flint Hill 2009 — 2013
High School
James Madison University
Pentagon Federal Credit Union February 2015 - Present
CDM Service Group October 2003 - February 2015
West Telemarketing December 2000 - March 2003
Skills
SharePoint, Active Directory, DNS, Windows, Networking, Software Installation, VoIP, Help Desk Support, Microsoft Office, Analysis, Contract Management, MPLS, Virtualization, Budgets, SAN, Operations Management, MS Project, Data Center, Servers, Microsoft Exchange, Windows Server
Education
Southeast community college 1996 — 1998
Pentagon Federal Credit Union January 2009 - Present
Pentagon Federal Credit Union March 2008 - January 2009
Pentagon Federal Credit Union October 2004 - March 2008
Pentagon Federal Credit Union September 2003 - October 2004
Education
University of Nebraska at Omaha 2006 — 2008
Business Banking and Finance
Metropolitan Community College 2004 — 2006
Associates, business
Union Pacific Railroad April 2015 - Present
Pentagon Federal Credit Union September 2002 - March 2015
Gordmans February 2002 - September 2002
Skills
COBOL, Software Development, Programming, Visual Basic, Databases, SQL, Access, Microsoft Office, Expeditor, Fileaid, Visio, HTML, XML, CICS, JAVA, C++, MS Project, Database Design, Testing, Web Design, Dreamweaver, Photoshop, Illustrator, HTML/XML, MS Office Suite, Flash, Microsoft SQL Server, Java, SharePoint, DB2
Education
University of Nebraska at Omaha 2003 — 2006
Bachelor of Science, MIS
Southeast Community College 2000 — 2001
Associate of Applied Science Degree, Computer Programming Technology
CACI International Inc June 2014 - Present
CACI International Inc March 2013 - Present
Pentagon Federal Credit Union July 2012 - March 2013
ASM Research February 2007 - July 2012
SAGE Systems Technologies, LLC November 2005 - February 2007
FEDEX KINKOS April 2003 - February 2004
Skills
MCSA, Security+, ArcSight, HBSS, McAfee ePO, McAfee, Mobile Armor, SharePoint, Retina, Information Security, Networking, Application Security, Security, NeXpose, Trend Micro, Network Security, Windows Server, System Administration, Active Directory, CompTIA Security, Enterprise Architecture, Integration, Software Documentation, Visio, Vulnerability Assessment, Vulnerability Management
Education
Strayer University (VA) 2009 — 2010
Bachelors, Information Technology concentrating in Security
ITT Technical Institute-Chantilly 2003 — 2005
Associates, Information Technology: Computer Networking Systems
VAE, Inc. January 2015 - Present
Pentagon Federal Credit Union November 2010 - December 2014
Kohl's Department Stores March 2007 - November 2010
Tehran Municipality شهرداری تهران May 2005 - May 2006
Narmafzar Rad Co. August 2004 - April 2005
Tahlilgaran Novin Co. March 2001 - July 2004
Skills
Microsoft SQL Server, SQL, Databases, Software Development, Visual Studio, .NET, Object Oriented Design, C#
Education
Islamic Azad University 1997 — 2001
Bachelor's of Science, Software Engineering
George Mason University
Bachelor of Science (BS), Computer Science
Pentagon Federal Credit Union April 1998 - Present
PFCU March 1998 - Present
Skills
Financial Accounting, Financial Reporting, Auditing, Tax, Account Reconciliation, General Ledger, Accounts Payable, QuickBooks, Accounts Receivable, Bookkeeping, Journal Entries, Variance Analysis, Accounting, Bank Reconciliation, Financial Statements, Financial Analysis, Internal Audit, GAAP, Cash Flow, Tax Preparation, Fixed Assets, Internal Controls
Education
Northern Virginia Community College 2013 — 2015
Associate's degree in Business Administration, Accounting and Finance
Homeopathic Medical School 1988 — 1991
Diploma in Homeopathic Medical Education, Anatomy, Physiology, Materia medica
MCM DAV College Chandigarh 1985 — 1988
Bachelor of Science (BSc), Bilology, Chemistry, Physics, English, Mathematics
Shivalik Public School Mohali 1976 — 1985
10+2
Pentagon Federal Credit Union February 2012 - August 2015
Pentagon Federal Credit Union February 2009 - February 2012
Pentagon Federal Credit Union September 2006 - February 2009
Education
Northwest Christian University 2007 — 2010
BA, Management Information Science
Lane Community College 2002 — 2004
AAOT
Prince William County Public Schools October 2012 - Present
Longwood University August 2008 - June 2012
Freddie Mac September 1986 - June 1997
Pentagon Federal Credit Union 1985 - 1986
Skills
Student Affairs, Admissions, Student Development, Higher Education, Academic Advising, Student Engagement, Student Leadership, Residence Life, Student Counseling, Academia, Campus, Staff Development, Higher Education..., Instructional Design
Education
Shenandoah University 2014 — 2015
Career Switcher Teaching License, Business Teacher Education, 10 - 12
Longwood University 1980 — 1984
Bachelor of Science (BS), Business Administration and Management, General
City of Richmond 2008 - 2010
Ernst & Young 2004 - 2006
EagleBank January 1999 - 2004
Pentagon Federal Credit Union 1996 - 1997
Citibank 1985 - 1986
Skills
Internal Controls, Financial Reporting, Due Diligence, Auditing, Risk Management, Internal Audit, Banking, Financial Analysis, Finance, Accounting, Risk Assessment
Education
Towson University
DHL Express US August 2013 - Present
DHL Express August 2008 - August 2013
DHL Express April 2005 - July 2008
Pentagon Federal Credit Union January 2004 - February 2005
Pentagon Federal Credit Union May 2002 - December 2003
Comtex News Network December 1998 - February 2002
Skills
Financial Analysis, Strategic Financial..., Accounting, Financial Modeling, Financial Reporting, Process Improvement, Budgeting, Finance, Operations Management, Variance Analysis, Forecasting, Supply Chain Management
Education
University of Maryland College Park 1996 — 1998
MBA, Finance/IT
National Taiwan University 1991 — 1995
Bachelor, Economics
Pentagon Federal Credit Union February 2015 - Present
Accenture April 2011 - February 2015
NCI Information Systems August 2008 - April 2011
Madison County Public Schools August 2005 - April 2008
Loudoun County June 2007 - August 2007
Skills
Information Security, Security, Computer Security, Network Security, Vulnerability Management, Vulnerability Assessment, Information Assurance, Information Security..., McAfee, IPS, ArcSight, eEye Retina, Nessus, Incident Response, Endpoint Security, Proposal Writing, BMC Bladelogic, Tenable Security Center, Splunk
Education
Tidewater Community College 2008 — 2009
CSC, Network Security
James Madison University 2001 — 2005
BS, Geology
SunTrust February 2015 - Present
US Small Business Administration/Brillient Corp. November 2014 - February 2015
Integrity Home Mortgage August 2014 - November 2014
Wells Fargo Home Mortgage December 2012 - August 2014
Wells Fargo Home Mortgage January 2012 - December 2012
Prosperity Mortgage August 2009 - January 2012
Pentagon Federal Credit Union February 2009 - August 2009
FIDELITY & TRUST MORTGAGE June 2005 - November 2008
Millennium Bank January 2000 - June 2005
STERLING NATIONAL MORTGAGE CORPORATION January 1999 - January 2000
Skills
Accounting, Analysis, Commercial Lending, Credit, Credit Risk, FHA, Investment Properties, Insurance, Loans, Policy, Portfolio Management, Real Estate, Mortgage Lending, Refinance, Underwriting, Investors, Management, Training, Loan Origination, Mortgage Banking, Banking, Mortgage Underwriting, Credit Analysis, Residential Mortgages, Consumer Lending, Risk Management, Certified Mortgage..., Financial Risk, Closings, Real Estate Transactions, Due Diligence, Operational Risk..., Branch Management, Operational Risk, Commercial Mortgages
Education
HIGH SCHOOL
Montgomery College
Business Administration
Air Methods October 2008 - Present
PayPal September 2007 - September 2008
Pentagon Federal Credit Union September 2005 - June 2007
Education
Metropolitan Community College 2002 — 2005
General Studies
University of Nebraska at Omaha 2002 — 2004
Secondary Education
IBM Global Services November 1992 - July 2015
Pentagon Federal Credit Union 1986 - 1992
Skills
Vendor Management, Integration, IT Strategy, Call Center, IT Outsourcing, Global Delivery, Project Management, IT Transformation, PMP, Service Delivery, Project Delivery, Offshoring, BPO, CRM, Management, PMI, PMO, Outsourcing
Education
Texas A&M University 1977 — 1979
Computer Science
Palmer College of Chiropractic July 2014 - Present
Heartland Community Health Network October 2013 - June 2014
First Data Corporation November 2010 - October 2013
Pentagon Federal Credit Union July 2009 - November 2010
Kohl's Department Stores August 2006 - June 2007
Kansas-Nebraska Conference of Seventh-day Adventist August 2005 - June 2006
Skills
Microsoft Excel, Customer Service, Computer Hardware, Microsoft Office, Windows, Account Management, Process Scheduler, Team Leadership, Software Documentation, PowerPoint, Outlook, Management, Team Building, Strategic Planning, Troubleshooting, Public Speaking, Social Media, Microsoft Word, Access, Windows 7, Active Directory, System Administration, Leadership, Community Outreach, Call Centers, Event Planning
Education
Palmer College of Chiropractic San Jose, Calif. 2015 — 2018
Doctor of Chiropractic, Chiropractic
Palmer College of Chiropractic 2014 — 2015
Doctor of Chiropractic, Chiropractic
ITT Techinical Institute 2007 — 2009
Associates, Computer Information Systems
Union College (NE) 2004 — 2005
Generals, Allied Health
Tidewater Mortgage Services, Inc May 2013 - Present
Pentagon Federal Credit Union May 2009 - September 2012
Vantage Financial Services Inc October 2008 - March 2009
Countrywide Home Loans (Bank of America) December 1998 - May 2008
Atlas Capital Funding/Monument Mortgage January 1996 - November 1998
Skills
Credit, Mortgage Lending, Risk Management, Credit Analysis, Loan Origination, Underwriting, Leadership, Mortgage Banking, Portfolio Management, Residential Mortgages, Sales, Banking, Loans, Executive Management, Refinance, Financial Risk, Financial Services, Due Diligence, Recruiting, FHA
Education
University of Denver 1980 — 1984
BSBA, Finance and Marketing
Thunderbird School of Global Management 1987 — 1988
International Banking
Pentagon Federal Credit Union (PenFed Credit Union) April 2015 - Present
Pentagon Federal Credit Union May 2012 - April 2015
Shell Oil Company January 2008 - March 2012
Shell Oil Company January 2005 - December 2007
Shell International Ltd June 2001 - December 2004
Skills
Mandarin, Cantonese, Strategic Planning, Contract Negotiation, Proposal Writing, Budgeting, English, Loyalty Programs, Credit Cards, Direct Marketing, Marketing Strategy, Project Management, Budgets, Business Planning, Business Strategy, Change Management, Cross-functional Team..., Management, Marketing, Sales, Segmentation, Strategy
Education
University of Oxford - Said Business School 1997 — 1998
MBA, Strategy & Finance
The Chinese University of Hong Kong 1986 — 1990
BBA (1st Class Honour), Business Administration & Marketing
American Public University System October 2013 - Present
Digital Documents, LLC September 2012 - October 2013
The Lukens Company January 2010 - October 2012
Graphite Designs Unltd. December 2002 - August 2011
emotive, llc January 2009 - November 2009
The Creative Group June 2008 - December 2008
Pentagon Federal Credit Union January 2007 - March 2008
Skills
Direct Mail, Email Marketing, Web Design, Marketing, Online Advertising, Photoshop, Graphic Design, Social Media Marketing, InDesign, Adobe Creative Suite, Graphics, Mac, Google Analytics, Digital Media, Marketing Communications, Brand Development, Online Marketing, Creative Strategy, Facebook, Digital Marketing, Adobe Acrobat, Web Analytics, Advertising, Direct Marketing, SEO, Creative Direction, Copywriting, Dreamweaver, Integrated Marketing, User Interface Design, User Experience
Education
Longwood University 2002 — 2006
BFA, Graphic Design
The Palmetto Bank May 2011 - December 2011
FiberSource Inc June 2007 - January 2011
Pentagon Federal Credit Union May 1984 - September 2006
Wachovia Bank (now Wells Fargo) October 1971 - October 1982
Skills
Hiring, Benefits Administration, Microsoft Office, Risk Management, Payroll, Administration, interpersonal skills, Customer Relations, Community Relations, Recruiting
Education
Rollins College
BS, Psychology
Pentagon Federal Credit Union April 2015 - Present
Pentagon Federal Credit Union August 2012 - April 2015
Pentagon Federal Credit Union November 2009 - August 2012
Pentagon Federal Credit Union June 2008 - November 2009
Skills
Branch Banking, Interviews, Banking, Credit, Credit Analysis, Customer Service, Microsoft Office, Leadership, Data Analysis, Employee Training, Microsoft Word, Sales, Marketing, Marketing Strategy, PowerPoint, Building Relationships, New Business Development, Inventory Management, Recruiting, Training, Microsoft Excel, Process Improvement, Team Building, Financial Services, Risk Management, Business Analysis, Analysis, Management
Education
Northeastern University 2012 — 2013
Master of Science (M.S.), Finance, General, 3.5 GPA
Lehigh University - College of Business and Economics 2004 — 2008
BS, Finance & Marketing, 3.5 GPA
Special Inspector General for Afghanistan Reconstruction December 2012 - Present
Office of the Inspector General, Department of Defense March 2012 - December 2012
Special Inspector General for Iraq Reconstruction June 2004 - March 2012
Office of the Inspector General, Department of Defense June 2001 - June 2004
Pentagon Federal Credit Union February 2001 - June 2001
Pentagon Federal Credit Union October 2000 - February 2001
Skills
Auditing, Policy, Accounting, Research, DoD, Internal Audit, Internal Controls, Contract Management, Government, Fraud, General Ledger, Risk Assessment, Certified Fraud Examiner, Government Contracting, Risk Management, Mergers & Acquisitions, Governance, Security Clearance, Program Management, English, Data Analysis, IT Audit, Management Consulting, Army, Leadership, Microsoft Office, Budgets, Federal Government, Report Writing, Policy Analysis, Analysis, Access Lists, International Relations
Education
Mississippi State University 1999 — 1999
Business Administration
Mississippi University for Women 1994 — 1999
BS, Accounting, Minor Paralegal Sudies
Douglas County Corrections May 2015 - Present
PayPal July 2014 - May 2015
Air Methods September 2013 - July 2014
Pure Massage September 2008 - September 2013
Massage Envy Twin Creek May 2013 - July 2013
Pentagon Federal Credit Union August 2012 - July 2013
SAC Federal Credit Union January 2011 - June 2012
South Haven Living Center October 2010 - December 2010
Mutual of Omaha February 2010 - October 2010
Omaha Ambulatory Surgery Center December 2008 - June 2009
Skills
Therapeutic Massage, Credit, Banking, Yoga, Swedish, Pain Management, Therapists, Stress Management, Nutrition, Stretching, Reiki, Myofascial Release, Employee Benefits, Holistic Health, Lifestyle, Wellness, Fitness, Personal Training, Spa, Relaxation, Neuromuscular Therapy, Fraud, Financial Investigation, Risk Management, Customer Service, Compliance, Bank Secrecy Act, Anti Money Laundering, OFAC
Education
Iowa Western Community College 2014 — 2016
Associate's degree, Criminal Justice/Law Enforcement Administration
Omaha School of Massage Therapy 2006 — 2007
Diploma, Massage Therapy/Therapeutic Massage
Omaha South High School 1997 — 2001
Diploma, General
Pentagon Federal Credit Union October 2012 - Present
SCOLA World Language Network August 2005 - 2011
Skills
Document Imaging
Education
Electronic Computer Programming Institute
Certificate, Computer Programming
Metropolitan Community College
Certificate, Dental Assisting
University of Nebraska at Omaha
General Business
USPS May 1996 - Present
Herb Thompson Photography April 1993 - Present
Pentagon Federal Credit Union August 1994 - April 1996
U.S. Air Force April 1973 - May 1993
Skills
Direct Mail, Social Media, Photography, Event Planning, Social Networking, Art, Public Relations, Digital Photography, Facebook, Press Releases, Small Business
Education
Metropolitan Community College 1999 — 2005
Associate(s), Commercial Still Photography/Commercial Video
Pentagon Federal Credit Union October 2014 - Present
OCI Enterprises 2010 - 2013
SITA 2002 - 2010
Advanced Glassfiber Yarns, LLC 1998 - 2002
Cummins Engine Company 1997 - 1998
Michelin Tire Corporation – North America 1992 - 1997
Michelin Tire Corporation – North America 1987 - 1992
US Army, 101st Airborne Division 1983 - 1987
Skills
Strategic Planning, HR Policies, Global Human Resources..., Operations Management, Organizational Design, Leading Organizational..., Leadership Development, Coaching, Global Talent..., M&A analysis, Succession Planning, Performance Management, Labor Relations, Employee Relations, Team Building, Talent Management, Human Resources, Talent Acquisition, Employee Engagement, Employee Benefits, Recruiting, Change Management, Organizational..., Personnel Management, Training, Leadership, HRIS
Education
University of South Carolina - Darla Moore School of Business 1991 — 1993
MBA
United States Military Academy at West Point 1978 — 1983
BS, Civil Engineering
Fifth Third Bank April 2012 - Present
PNC Financial Services January 2011 - March 2012
Morgan Stanley March 2010 - August 2010
Bank of New York Mellon March 2008 - March 2010
Pentagon Federal Credit Union November 2005 - February 2008
BearingPoint July 2005 - October 2005
The George Washington University September 2000 - May 2005
Chinatrust Commercial Bank 1994 - 1998
ROC Army 1992 - 1994
Skills
Portfolio Management, Fixed Income, Derivatives, Credit Analysis, Risk Management, Operational Risk, MBS, Bloomberg, Banking, Quantitative Analytics, SAS, Financial Analysis, Valuation, Enterprise Risk..., Credit, Economic Capital, Corporate Finance, Quantitative Finance, Stress Testing, Interest Rate..., Financial Services
Education
The George Washington University 2000 — 2005
Ph.D, Major in Finance, Minor in Applied Mathematics
The George Washington University - School of Business 1998 — 2000
Master, Finance
National Chengchi University 1988 — 1992
Bachelor, Banking and Finance
New America Financial May 2015 - Present
Pentagon Federal Credit Union October 2014 - April 2015
Navy Federal Credit Union June 2014 - August 2014
Bank of America September 2011 - October 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Strategic Planning, Budgets, Negotiation, Editing, Banking
Education
Northern Virginia Community College 2003 — 2005
Associate's Degree, Marketing/Marketing Management, General, 2.8
Pentagon Federal Credit Union February 2013 - Present
Pentegon Federal Credit Unition January 2012 - February 2013
Emprise Associates January 2011 - January 2012
Woodmen Financial Services October 2008 - January 2011
Securities America, Inc. Member FINRA/SIPC June 2007 - September 2008
Securities America, Inc. Member FINRA/SIPC November 1998 - July 2007
Skills
AML, Securities, Financial Risk, KYC, Series 7, FINRA, Series 63, BSA, CIP, Compliance Training, Compliance, Risk, Licensing, Series 66, Series 24, OFAC, Bank Secrecy Act, USA PATRIOT Act, Audit, CAMS, Compliance Management, Annuity, Regulatory Risk, Internal Controls, Anti-fraud, Financial Services
Education
National American University
Associates, Applied Science
New Mexico State University
Pentagon Federal Credit Union (PenFed Credit Union) January 2012 - Present
Pentagon Federal Credit Union August 2008 - February 2011
Skills
IT Management, Vendor Management, Test Automation, Integration, Visio, ITIL, SharePoint, Software Project..., Business Process..., Change Management, Analysis, IT Strategy, SOA, Agile Methodologies, Databases, User Acceptance Testing, Mainframe, Financial Services, Retail Banking, Business Requirements, IBM Rational Automation..., Financial Risk, ALM, COBOL, Information Security
Education
Old Dominion University 1978 — 1983
Bachelor of Science (BS), Education with minor in Counseling
Banfield Pet Hospital July 2013 - Present
Human Rights Campaign February 2011 - October 2013
PenFed Foundation May 2011 - May 2013
Pentagon Federal Credit Union April 2008 - May 2013
The Japanese American Society of Washington, DC April 2008 - April 2013
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Research, Event Planning, Fundraising, Strategic Planning, Community Outreach, Editing
Education
Northern Virginia Community College 2005 — 2010
Associate of Science (A.S.), Accounting
Pentagon Federal Credit Union Sr. AccountantPentango Federal Credit Union2006 - Present
Education
The George Washington University 2003 — 2005
Master in Acccountancy, Accountant
Pentagon Federal Credit Union October 2007 - Present
Education
Metropolitan Community College 2000 — 2004
Administrative Assistance
Eugene Springfield Fire Department June 2014 - Present
Lane Community College January 2014 - June 2014
ZenSpot, Inc. February 2011 - September 2013
Moe's Adult Care Home September 2006 - September 2013
Pentagon Federal Credit Union April 2009 - April 2010
CitiFinancial, Inc February 2007 - March 2009
Skills
Economics, Databases, Business Communications, Windows, Research, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Budgets, English, Editing, Negotiation, FileMaker, Marketing, Accounting, Credit Analysis, Finance, Customer Service, Outlook, QuickBooks, Office Management, Bookkeeping, French, Farsi, Staff Supervision, Project Management, Social Media, Promotions, Financial Analysis, Financial Reporting, Academic Tutoring, Time Management, Administration, Sales, Leadership, Social Networking, Auditing, Strategic Planning, Community Outreach
Education
Southern Oregon University 2015 — 2016
Post-Bacc Certificate, Accounting
Lane Community College 2013 — 2015
Associate of Applied Science (A.A.S.), Accounting, 4.2 GPA
University of Missouri-Saint Louis 2000 — 2010
Bachelor of Arts (B.A.), Economics
Pentagon Federal Credit Union September 2013 - Present
Pentagon Federal Credit Union December 2007 - August 2013
Skills
Banking, Cooking
Education
Niagara University 1993 — 1995
bachelors of science, Travel and Toursim ITHRA
Rockland Community College 1991 — 1993
Associate of Arts and Sciences (A.A.S.), Travel & Tourism
Pentagon Federal Credit Union October 2011 - Present
Education
Metropolitan Community College 1985 — 1989
Assoc degree, Accounting
Metropolitan Community College
Associate's degree, Accounting
Pentagon Federal Credit Union 1990 - 2011
Coast Guard FCU December 1990 - December 2003
Skills
Human Interaction, Routing Protocols, Teamwork
Education
National-Louis University 1996 — 1997
Bachelor of Business Administration (B.B.A.)
University of Maryland College Park 1985 — 1986
One year on Business Adminitration
Hyatt Place March 2006 - Present
Pentagon Federal Credit Union April 1998 - June 2009
Pentagon Federal Credit Union February 1997 - April 1998
Pentagon Federal Credit Union August 1994 - February 1997
Pentagon Federal Credit Union July 1990 - August 1994
US Army - Joint Data Systems Support Center August 1984 - July 1990
Skills
systems administration, research & analysis, end-to-end technical..., documentation, training & development, project management, testing & quality..., Software Documentation, System Administration, Project Management
Education
Strayer University (VA) 1995 — 2000
Bachelor's degree, Computer and Information Sciences and Support Services
US Bank 2011 - 2012
Pentagon Federal Credit Union July 2010 - April 2011
Skills
Microsoft Office, Microsoft Word, Finance, Sales, Customer Service, Customer Satisfaction, Office Equipment
Education
Kaplan University 2012 — 2013
Paralegal studies
University of Oregon 2005 — 2010
Bachelor of Science (B.S.), Political Science and Government
Pentagon Federal Credit Union May 1992 - October 2014
First American Data Services April 1985 - May 1992
May Department Stores June 1983 - April 1985
Skills
SDLC
Education
Northern Virginia Community College
Associate's degree, Business Management
Annandale High School
Pentagon Federal Credit Union January 2015 - Present
Goodwin Tucker Group February 2012 - January 2015
HVAC-R May 1998 - February 2012
PayPal September 2006 - August 2008
Skills
Work in A Fast-paced..., Work Independently with..., Refrigeration, Knowledge Base, Customer Service, Information Technology, Compliance, HVAC, Equipment Installation, Team Leadership, Management, Technical Support, Sales, Troubleshooting, Training, Analysis, Networking
Education
National American University 2012 — 2016
Bachelor's degree, Information Technology, 3.5 GPA
National American University 2010 — 2013
Papillion-LaVista High School 1995 — 1998
Associate's degree, Information Technology
Pentagon Federal Credit Union 2011 - 2012
Knowledge Universe 2010 - 2011
Skills
Customer Service, Call Center, Training, Problem Solving, Conflict Resolution, Microsoft Platform, 10 Key Touch, Filing, Communication, Human Communication, Banking, Multi-tasked, Front Office Support
Education
Marylhurst University 2010 — 2013
Portland Community College 2007 — 2010
Associate's degree, General Studies
Pentagon Federal Credit Union September 2014 - Present
First Data Corporation 1984 - 2013
Skills
Fraud Prevention for..., Customer Service, Customer Support, Fraud, Financial Risk, Call Centers, Customer Retention, Customer Experience, Customer Satisfaction, Credit, Time Management, Risk Management, Business Analysis, Relationship Management, Leadership, Retail Banking, Credit Cards, Financial Services
Education
Metropolitan Community College 2013 — 2015
Associate's Degree, Business Management, 3.8 GPA
ANB Bank June 2011 - Present
ANB Bank July 2010 - June 2011
Pentagon Federal Credit Union August 2006 - May 2010
American Medical Center July 2009 - November 2009
Wells Fargo Financial August 2004 - January 2006
Skills
Medical Terminology, Microsoft Office, Customer Service and..., Written & Verbal..., Administrative Support, Healthcare Reimbursement, ICD-9, CPT, HCPCS, Inpatient and..., Telephone Skills, Multi-line Phone, Outlook, 10 Key, Clerical Skills, Data Entry, Office Equipment, Ten Key, Microsoft Word, Scanners, Copying
Education
Career Step 2011 — 2012
Certificate, Medical Billing and Coding
Kaplan University 2008 — 2009
Associate of Science (AS), Medical/Clinical Assistant
Beech Senior High School 1998 — 2002
Diploma
Conway Freight October 2013 - Present
Pentagon Federal Credit Union October 2012 - October 2013
Oregon Army National Guard June 2006 - May 2013
US Army February 2000 - February 2004
Skills
Customer Service, Team Building, Leadership, Training, Microsoft Office, Operations Management, Microsoft Excel, Process Improvement, Government, Microsoft Word, PowerPoint, Team Leadership, Military, Outlook, Program Management, Strategic Planning, Security Clearance, Analysis, Management, Army
Education
University of Oregon 2005 — 2010
Bachelor of Science (BS), Sociology
Lane Community College 2004 — 2005
AAOT
Army Community Services October 2013 - Present
NWS Federal Credit Union December 2007 - May 2010
Fountain Ft Carson School District August 2006 - November 2007
H&R Block December 2006 - April 2007
H&R Block December 2005 - April 2006
CARCO Group, Inc. September 2001 - July 2002
Pentagon Federal Credit Union March 1999 - October 1999
Ft Bragg Federal Credit Union January 1999 - March 1999
NWS Federal Credit Union May 1993 - December 1998
Skills
Banking, Finance, Volunteering, Loans, Accounting, Payments, Branch Banking, Management, Deposits, Telephone Skills, Tax, Team Building, Credit, Time Management, Funding
Education
Thomas Nelson Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Criminal Justice
Saint Leo University 2008 — 2011
Bachelor's degree, Criminal Justice
NASA Goddard Space Flight Center 2014 - Present
Pentagon Federal Credit Union 2013 - 2014
Skills
Customer Service, Microsoft Word, Budgets
Education
Syracuse University 2009 — 2013
Bachelor's Degree
Fog harbor fishhouse 2013 - Present
Pentagon Federal Credit Union December 2006 - August 2011
Education
Lane Community College 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
PayPal 2014 - 2015
Pentagon Federal Credit Union January 2011 - January 2014
FIRST NATIONAL MERCHANT SOLUTIONS January 2010 - September 2010
Santa Barbara Control Systems January 2006 - January 2009
THE PERFORMANCE AUTO GROUP January 2005 - January 2006
Old Mill Toyota January 2002 - January 2005
EMSI January 2001 - January 2002
Skills
Customer Service, Management, Microsoft Office, Project Management, Leadership, Microsoft Excel, Social Media, Strategy, Strategic Planning, Team Leadership
Education
Metropolitan Community College
Associates Degree, Business
Peoples Bank of Colorado March 2013 - Present
Bank of America August 2011 - April 2012
Pentagon Federal Credit Union January 2010 - June 2011
Education
Pikes Peak Community College
None, General Studies
University of Phoenix
None, Environmental Studies, 3.89