PSCU Financial Services
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PSCU Financial Services Employees
PSCU June 2013 - Present
PSCU Financial Services February 2011 - Present
PSCU Financial Services March 2008 - February 2011
Skills
Project Initiation, Project Management, MS Project, Six Sigma, Credit Cards, eBanking, Branchless Banking, Payment Card Processing, Software Documentation, Mobile Banking, E-commerce, Electronic Payments, Payment Systems
Education
St. Petersburg College 2006 — 2013
Bachelors, Management and Org Leadership
Jeff Speakman's Kenpo Karate June 2010 - Present
PSCU Financial Services February 2010 - Present
American Express January 1989 - June 2009
Education
Phoenix College 1996 — 1999
Associate of Arts (AA), Accounting and Finance
SAS November 2007 - Present
Harte-Hanks Direct Marketing January 2003 - October 2007
SAS February 2002 - January 2003
PSCU Financial Services April 2000 - February 2002
SunTrust BankCard June 1999 - March 2000
AT&T Universal Card April 1997 - May 1999
Skills
Analytics, Business Intelligence, Database Marketing, SAS, SAS programming, Business Analytics, Data Mining, Strategy, Analysis, CRM, Enterprise Software, Predictive Analytics, SaaS, Data Warehousing, Management
Education
University of North Florida - College of Business Administration 1995 — 1996
MBA, Business, Management, Marketing, and Related Support Services, 4.0
Valdosta State University 1976 — 1981
BBA, Accounting
PSCU May 2014 - Present
PSCU February 2012 - Present
The Junior League of Tampa, Inc. 2005 - Present
PSCU Financial Services December 2001 - February 2012
PSCU Financial Services May 2000 - December 2001
Skills
Marketing Communications, Marketing Strategy, Strategic Planning, Pragmatic Marketing..., Project Management, Product Launch, Product Marketing, Team Leadership, Customer Retention, Leadership, Marketing, Credit Cards, Product Development, Business Analysis, CRM, Social Media, Strategy, Customer Service
Education
University of South Florida 1990 — 1994
B.S., Communications
PSCU August 2013 - Present
PSCU April 2012 - August 2013
PSCU Financial Services September 2011 - April 2012
PSCU Financial Services December 2007 - September 2011
W.S. Badcock Corporation February 2007 - December 2007
W.S. Badcock Corporation March 2004 - February 2007
Claire's Accessories February 2003 - March 2004
Skills
Microsoft Excel, Payments, Customer Service, Outlook, Credit, Risk Management, Software Documentation, Business Analysis, Banking, Analysis, Relationship Management, Debit Cards, Financial Services, Employee Training, SnagIt, Training Facilitation, Credit Unions, ADDIE, SharePoint, Instructional Design, Access, Finance, Camtasia, Project Management, Credit Cards, Process Improvement, Instructor-led Training
Education
University of South Florida 2011 — 2014
Bachelor of Arts Degree, English-Writing Process Concentration, Communications
St. Petersburg College 2005 — 2011
Associate of Arts Degree, General Studies
Nielsen November 2013 - Present
PSCU Financial Services October 2009 - August 2013
Accell Global Risk Solutions April 2009 - September 2009
Protiviti July 2006 - April 2009
PricewaterhouseCoopers June 2005 - July 2006
Skills
Leadership, Team Building, Strategic Planning, Global Delivery, Strategy, Performance Management, Business Process..., Performance Improvement, Data Analysis, Global Strategy, Cross-functional Team..., Mentoring, Project Management, Internal Audit, Governance, Sarbanes-Oxley Act, Internal Controls, Management, Enterprise Risk..., Process Improvement, Vendor Management, Risk Management, ITIL, Business Process, SDLC, Change Management, Management Consulting, Business Continuity, IT Strategy, Technology Audits, Operational Audits, IT Performance..., IT Service Management, Consulting, Business Strategy, Information Technology, IT Audit, Visio, Analytics, IT Management, Sarbanes-Oxley, Business Analysis, Global Health, Budgeting
Education
University of Florida
B.S.B.A, Decision (Management) and Information Sciences
Bottomline Technologies July 2015 - Present
Harland Financial Solutions May 2013 - January 2015
PSCU Financial Services December 2001 - January 2011
Pacific Office Automation December 2000 - December 2001
International Traders, Inc. January 1995 - March 1999
Skills
Business Management, Account Management, Management, Sales Operations, New Business Development, Sales, Credit, Sales Process, Salesforce.com, Solution Selling, CRM, Sales Management, Business Development, Pricing, Direct Sales, Selling, Strategic Partnerships, Strategic Planning, Vendor Management, Leadership
Education
Portland Community College 1992 — 1995
Western Business College 1988 — 1990
Two Year, Business
PSCU Financial Services January 2007 - Present
Certegy January 1999 - January 2005
KB Home 2005 - 2005
Skills
E-commerce, Credit Cards, Financial Services, Call Centers, Credit, Account Management, Salesforce.com, Payments, Banking, Debit Cards, Relationship Management, Electronic Payments, Selling, Payment Card Processing, Leadership, Portfolio Management, Sales, Credit Unions, Strategy, Sales Process, Customer Retention, Payment Systems, Cards, Internet Banking, Risk Management, Strategic Partnerships, Vendor Management, CRM, Business Analysis, Customer Experience, Loans, Consumer Lending, Executive Management, Business Development, Process Improvement
Education
University of South Florida 1990 — 1994
BA, Education
John P. Feit, MBA, CHLC, CHC February 2015 - Present
John P. Feit, MBA, MSCIT, ASBC, CHLC, CEC August 2004 - Present
PharMerica Corporation March 2013 - May 2013
Franklin Templeton Investments April 2011 - September 2011
PSCU Financial Services April 2010 - July 2010
Motivano July 2009 - January 2010
WellCare August 2008 - May 2009
Jagged Peak, Inc. July 2007 - August 2008
Superior Uniform Group November 2005 - June 2007
St. Petersburg College January 2004 - December 2005
Skills
Business Analysis, Vendor Management, E-commerce, SDLC, Integration, Strategy, Project Management, Requirements Analysis, Leadership, Management, Business Intelligence, Analysis, Business Requirements, Training, Content Management, Business Process..., Consulting, Management Consulting, Software Development, Competitive Analysis, PMO, Quality Assurance, Project Planning, Strategic Planning, IT Management, Visio, Program Management, Cross-functional Team..., Security, Requirements Gathering, Operations Management, Business Strategy, Change Management, Process Improvement, User Acceptance Testing, User Interface Design, Business Objects, Data Analysis, Testing, Software Documentation, SEO, Web Design, Web Development, Web Project Management, Legal Research, Healthcare Information..., Digital Strategy, Cloud Computing, Life Coaching, Business Coaching
Education
Association of Accredited Small Business Consultants 2013 — 2013
Accredited Small Business Consultant, Small Business and Management Consultant, B+
Inquestra Learning 2009 — 2009
Business Systems Analysis Certificate (BSAC), Business Systems Analysis
Spencer Institute 2007 — 2007
Certificate, Certified Holistic Life Coach (CHLC)
Regis University 2000 — 2003
Master of Science (M.S.), Computer Information Technology (MSCIT), 3.94
St. Petersburg College 2002 — 2002
Certificate in Leadership and Supervision, Leadership and Supervision
SySoft Center for Software Excellence 2000 — 2000
Corporate Webmaster & E-Commerce Architect, SySoft 3000
Saint Leo University 1998 — 2000
M.B.A., Business Administration, Management and Operations, 3.76
University of Maryland University College 1989 — 1995
B.S., Psychology & Criminology/Criminal Justice, 3.67
The Investigative Institute 1991 — 1992
Certificates, Private Investigation, Advanced Private Investigation, Public Records Research
American Institute for Paralegal Studies 1984 — 1985
Certificate, Paralegal/Legal Assistant, A-
All Seasons Communications April 1996 - Present
St. Clair County Community College August 2008 - December 2012
PSCU Financial Services May 1994 - April 1996
Skills
Higher Education, Public Speaking, Social Media, Teaching, Non-profits, Organizational..., Curriculum Development, Editing, Instructional Design, Leadership Development, Adult Education, E-Learning, Event Planning, Advertising, Student Affairs, Web Design, Curriculum Design, Research, Media Relations, Marketing, Nonprofits, Blogging, Management, Public Relations, Event Management, Community Outreach, Social Networking, Marketing Communications
Education
Wayne State University 1996 — 1999
MA, Public Relations and Organizational Communication
University of Michigan-Flint 1990 — 1994
BA, Mass Media Communication
American Express/Serve Virtual Enterprises August 2010 - Present
PSCU Financial Services June 2006 - August 2010
CompuCredit Corporation September 2003 - June 2006
Northern Trust Retirement Consulting August 2001 - July 2003
Fidelity Investments December 1991 - November 1998
Skills
SDLC, Visio, Vendor Management, Agile & Waterfall..., Requirements Gathering, Project Delivery, MS Project, Project Portfolio..., SharePoint, PMP
Education
Project Management Institute
Project Management Professional/PMP
University of Cincinnati
BA
GTE Financial September 2014 - Present
PSCU July 2013 - September 2014
Freelance April 2013 - September 2014
PSCU March 2012 - July 2013
PSCU Financial Services January 2011 - March 2012
PSCU Financial Services May 2007 - January 2011
PSCU Financial Services October 2005 - May 2007
CGS September 2000 - October 2005
Skills
Gamification, SharePoint, Problem Analysis, Business Analysis, Mobile Technology, JavaScript, Business Process Design, Business Process..., VMware, Technical Writing, T-SQL, Technical Training, Report Building, HTML + CSS, Microsoft Project, Google Chart Tools, SQL Server Reporting..., Mobile Solutions, Microsoft Visio, Adobe Premiere Pro
Education
University of Florida - Warrington College of Business Administration 2010 — 2011
MBA, Business
University of South Florida 2006 — 2009
B.S., Management Information Systems
Raymond James Financial Inc. October 2013 - Present
Raymond James Financial Inc. December 2011 - October 2013
Veranos Resources October 2010 - December 2011
PSCU Financial Services July 2010 - October 2010
Chili's Bar April 2005 - October 2010
Global Market Consultants, Inc January 2010 - May 2010
Advanced Software Designs Inc June 2009 - August 2009
Boston Market May 2003 - July 2006
Skills
Marketing, Copywriting, InDesign, Team Leadership, Project Management, Training, Customer Service, PowerPoint, Time Management, Account Management, Sales
Education
University of South Florida 2008 — 2010
Bachelor of Science, Marketing
University of South Florida 2008 — 2010
Bachelor of Science (B.S.), marketing
FIS December 2013 - September 2015
PSCU Financial Services May 2009 - December 2013
PSCU Financial Services January 2003 - May 2009
JPMorgan Chase November 2001 - January 2003
Danka Office Imaging 2000 - 2001
Skills
Credit Cards, Debit Cards, Credit Unions, Credit, Payments, Electronic Payments, Banking, Mobile Banking, Call Center, Risk Management, Financial Analysis, Financial Services, Loans, Business Analysis, Consumer Lending, Payment Services, Relationship Management, Process Improvement, Payment Systems, Payment Card Processing, Call Centers
Education
St. Petersburg College 2006 — 2009
BAS, Banking & Finance
PwC January 2014 - Present
PwC April 2012 - January 2014
PricewaterhouseCoopers July 2008 - April 2012
PricewaterhouseCoopers October 2005 - June 2008
Computer Management Consultants August 2004 - September 2005
Tui Marine (formerly The Moorings) April 2004 - August 2004
PSCU Financial Services October 2000 - January 2004
Skills
Documentum, Microsoft Office, Lotus Notes, FrontPage, JavaScript, Dreamweaver, Relationship Management, IT Management, IT Strategy, Vendor Management, Project Portfolio..., Business Analysis, IT Service Management, Coaching Staff, IT Solutions, CSS, Quality Center, Content Management, HTML/XML, Leadership
Education
University of South Florida 1999 — 2001
Bachelors, Management of Information Systems
St. Petersburg College 1997 — 1999
Associates Degree, Business Administration
PSCU Financial Services Dual Function Member SpecialistChartway Federal Credit UnionApril 2007 - July 2009
Education
Tidewater Community College
A.S., Business Administration
University of South Florida
Management
Desert Schools Federal Credit Union December 2009 - October 2010
PSCU Financial Services May 2007 - May 2008
Countrywide September 2005 - June 2006
IBM January 2005 - August 2005
Cal State 9 Credit Union August 1997 - October 2003
Skills
Troubleshooting, Access, Active Directory, Databases, Help Desk Support, Network Administration, Networking, Security, Servers, System Administration, Technical Support, VPN
Education
University of Phoenix 2000 — 2004
Bachelor's of Science, Information Technology
Success Sciences, Inc. July 2013 - August 2014
PSCU Financial Services December 2000 - October 2001
PSCU Financial Services March 1998 - December 2000
University of South Florida August 1996 - March 1998
Skills
Training, Recruiting, Organizational..., Human Resources, Interviews, Management, Career Development, Succession Planning, Staff Development, Strategic Planning, Marketing, Time Management, New Hire Orientations, Resume Writing, 360 Feedback, Training Delivery, Coaching, Career Management, Organizational..., Employee Training, Performance Consulting, Leadership Development
Education
University of South Florida 1997 — 1999
MA, Staff Development & Training
University of South Florida 1993 — 1995
BA, Communications, Public Relations
Discover Financial Services December 2010 - Present
@Properties April 2006 - December 2012
Advocate Illinois Masonic Medical Center September 2009 - December 2010
First Data 1987 - 2005
PSCU Financial Services August 1998 - March 1999
Education
University of Nebraska at Omaha
PSCU Financial Services January 2007 - Present
AmSouth Bank January 2005 - January 2007
Education
University of South Florida
First Data Corporation August 2014 - Present
PSCU April 2010 - August 2014
PSCU Financial Services March 2006 - April 2010
First Data Commercial Services February 2005 - February 2006
First Data Resources October 1998 - February 2005
First Data Merchant Services January 1997 - October 1998
First Data Merchant Services November 1994 - January 1997
West Corporation August 1993 - November 1994
First Data Corporation/WATS Marketing 1986 - 1993
Education
University of Nebraska at Omaha
B.S. in Business Administration, Marketing
CA Technologies January 2006 - 2013
PricewaterhouseCoopers June 2005 - November 2005
HSN September 2004 - February 2005
PSCU Financial Services February 1998 - April 2003
Skills
SharePoint, Problem Solving, Process Improvement, Change Management, Instructional Design, Program Management, E-Learning, Learning Management..., Leadership, Software Project..., Vendor Management, Training, Cloud Computing, Enterprise Software, Integration, Distance Learning, Cross-functional Team..., Blended Learning, Learning Management, Salesforce.com, Instructor-led Training, Management, Talent Management, Consulting, Document Processing, Needs Analysis, MS Project, SnagIt, Captivate, Technical Training, Human Resources, Training Delivery, Camtasia, Call Centers, Project Planning, Technical Writing, SaaS
Education
University of South Florida 1989 — 1992
BA, Communication
St. Petersburg College 1988 — 1989
Associate of Arts (A.A.), Arts and Sciences
St. Petersburg College 1986 — 1988
Associate of Science (A.S.), Sales and Marketing
PSCU Financial Services July 1996 - Present
Florida Commerce Federal Credit Union March 1993 - July 1996
Skills
Credit Unions, Debit Cards, Financial Services, Payment Card Processing, Training, Microsoft Excel, Microsoft Office, Payments, Credit Cards, Credit, Banking
Education
St. Petersburg College 2007 — 2009
PSCU Financial Services May 2007 - August 2012
PSCU Financial Services October 2005 - April 2007
JPMorgan Chase (previously Collegiate Funding Services) 2000 - 2004
Skills
Microsoft Office, Salesforce.com, Spanish, French, Banking, Marketing, Leadership, Management, Analysis, Business Development, New Business Development, Marketing Strategy, CRM, Account Management, Financial Services, Process Improvement, Vendor Management, Strategic Planning
Education
University of South Florida 2003 — 2006
MBA, Marketing, International Business, Management
University of Florida 1993 — 1997
BA, French, Latin American Studies
FreshFuture, LLC November 2011 - Present
Mobile Insight March 2014 - March 2015
SYMBITS March 2014 - March 2015
Zeno Technology Solutions June 2012 - February 2013
Izon Analytics (Division of Spatial Networks) October 2010 - November 2011
Spatial Networks October 2009 - November 2011
Spatial Networks, Inc. November 2006 - November 2011
PSCU Financial Services November 1996 - October 2006
Southdown 1993 - 1996
Skills
SaaS, Cloud Computing, CRM, Strategy, Strategic Planning, Product Management, Online Marketing, Management, Product Development, Mobile Devices, Software Project..., Process Improvement, Project Management, Team Building, Business Communications, Social Media Marketing, Leadership, Technology Leadership, System Administration, Product Marketing, Business Analysis, Business Strategy, VoIP, Technology Evangelism, Start-ups, Financial Analysis, Social Media, Customer Development, Lean Startup, Network Administration, Mobile Applications, Android, Managed Services, Online Product..., Inbound Marketing, iPhone, Mobile, Online Advertising, Business Continuity, Managed Service Provider, SQL, Training, Office 365, Amazon Web Services, APIs, Cross Functional Team..., Competitive Analysis, Strategic Partnerships, Go-to-market Strategy, Cross-functional Team...
Education
University of South Florida - College of Business Administration 2004 — 2006
MBA, Business
University of South Florida 1992 — 1996
BS, Information Systems
Citigroup, Inc. April 2015 - Present
Kforce Inc October 2014 - April 2015
Citigroup, Inc September 2013 - October 2014
Citigroup, Inc. February 2011 - August 2013
PSCU Financial Services January 2007 - February 2011
PSCU Financial Services 2004 - 2006
United States Navy April 1996 - July 2003
Skills
Business Process, Project Management, Management, E-commerce, Risk Management, Business Analysis, Requirements Gathering, Access, Leadership, Vendor Management, Microsoft Excel, Program Management, MS Project, Software Documentation, Training, Visio, Customer Service, PowerPoint, Six Sigma, Call Centers, Process Improvement, Database Admin, Microsoft Project, Web Project Management, Microsoft Word, System Administration, Database Management, Visual Basic for..., VBA, SharePoint, Data Analysis, Microsoft Office, Excel, Word, SharePoint Designer, MS Excel Pivot Tables, Microsoft Access, Entitlements, Workflow Diagrams, Regulatory Compliance, HTML, CSS, WordPress, InfoPath, PowerPivot
Education
St. Petersburg College 2005 — 2012
Bachelor of Applied Science (BAS), Management and Organizational Leadership, Sustainability and Green Management, 3.7 GPA
Scrum.org 2014 — 2014
Certificate, Professional Scrum Master I
eLearning Curve, LLC 2013 — 2013
Certificate, Certified Information Management Professional, Data Quality
St. Petersburg College 2007 — 2007
Certificate, Lean Six Sigma
U.S. Navy 2001 — 2001
Certificate, Rolling Airframe Missile System Technician
U.S. Navy 2000 — 2000
Certificate, Leadership
U.S. Navy 1997 — 1997
Certificate, Data Systems Technician
Navy Advanced Electronics Technical Core 1996 — 1997
Certificate, Electronics Technician
Kobie Marketing January 2014 - Present
Kobie Marketing March 2011 - January 2014
PSCU Financial Services February 2010 - March 2011
Fidelity Information Services July 2007 - February 2010
GE Money 2004 - 2005
Skills
Business Analysis
Education
St. Cloud State University - Herberger Business School 2000 — 2004
Bachelor or Science, Finance
PSCU January 2013 - Present
PSCU Financial Services June 2010 - January 2013
PSCU Financial Services March 2005 - June 2010
Skills
Instructional Design, Instructor-led Training, Captivate, Camtasia, Training Delivery, Electronic Payments, Training, E-Learning, Blended Learning, Employee Training, SharePoint, Needs Analysis, Adult Education, Leadership Development, Software Documentation, Performance Improvement
Education
Troy University in Montgomery 1999 — 2001
Bachelor's degree, Psychology
PSCU Financial Services May 2010 - Present
USBank 2000 - 2010
Skills
Debit Cards, Electronic Payments, Credit Cards, Payment Card Processing, Payments, Banking, Risk Management, Relationship Management, Payment Systems, Business Analysis, Vendor Management, Credit, Financial Services, Cash Management, Call Centers, Retail Banking
Education
Robert Morris University 1989 — 1994
BSBA, Business Management
Golder Associates February 2014 - June 2015
PSCU Financial Services June 2012 - March 2014
Barringer Management May 2012 - January 2014
URS Corporation February 1991 - May 2012
URS Corporation February 1991 - May 2012
URS Corporation 1991 - 2011
Skills
Environmental Planning, Transportation, Transportation Planning, Project Planning, Government, Environmental Compliance, Project Management, Technical Writing, Microsoft Office, Environmental Impact..., Strategic Communications, Budgets, Program Management, Analysis, Leadership, Environmental Awareness
Education
University of Arizona (BA), Arizona State University (MS) 1969 — 1971
BA, English
Scripps College 1967 — 1969
PSCU July 2011 - Present
PSCU Financial Services January 1994 - February 2010
LPA/NYNEX January 1991 - January 1993
CAP GEMINI AMERICA January 1989 - January 1991
Northern Telecom January 1987 - January 1989
Siemens January 1985 - January 1987
Ford Aerospace January 1981 - January 1985
DEL MAR AVIONICS January 1975 - January 1981
Education
Burlington County College 1972 — 1974
English, Computer Science
PODS April 2014 - Present
PODS April 2013 - Present
Maxim Healthcare Services June 2012 - March 2013
PSCU Financial Services June 2011 - February 2012
Florida Currency Exchange August 2008 - April 2010
Humana 2006 - 2007
Medco July 2002 - February 2006
Skills
Call Centers, Data Entry, Customer Service, Customer Satisfaction, Employee Benefits, Telephone Skills, Software Documentation, Outlook, Process Scheduler, Marketing, Editing, Managed Care, Microsoft Word, Healthcare, Filing, Microsoft Office, Web Chat, Fiat Currency, Training, Team Building, Sales
Education
Saint Leo University 1998 — 1999
None, Biology
PSCU Financial Services March 2009 - Present
American Blinds Wallpaper & More November 2006 - March 2009
Bank of America ; MBNA America 1987 - 2006
Skills
Management, Customer Service, Call Center, Process Improvement, Call Centers, Sales, Operations Management, Customer Satisfaction, Leadership, Contact Center..., Contact Centers, Sales Management, Cross-functional Team..., Vendor Management, Call Center..., Customer Experience, Marketing, Customer Retention
Education
Shippensburg University of Pennsylvania 1979 — 1982
Quicken Loans June 2013 - Present
Strategic Staffing Solutions March 2011 - June 2013
Walsh College September 2009 - June 2011
PSCU Financial Services December 2010 - March 2011
Computer Sciences Corp (CSC) June 2009 - September 2009
Capgemini January 2008 - June 2009
Blue Cross Blue Shield of Michigan March 2007 - December 2007
EDS January 1998 - December 2006
EDS 1998 - 2006
USAF 1978 - 1991
Skills
MS Project, SharePoint, Project Management, Testing, PMO, Project Server, Access, Analysis, Management, SAP, Software Documentation, AtTask, Agile Methodologies
Education
New Horizons (Tech training) 2011 — 2011
Certificate, Microsoft Project Server 2007 for managing projects
Walsh College of Accountancy and Business Administration 2009 — 2011
BBA, Management
Oakland Community College 1989 — 1990
Associate degree, computers, business
PSCU Financial Services Workforce AnalystFidelity National Information ServicesApril 2001 - April 2005
Education
University of South Florida 2006 — 2008
Associates, Business
Goodwill Industries Suncoast November 2012 - Present
PSCU Financial Services 1992 - 2012
Skills
Process Improvement, Credit Cards, Customer Service, Team Building, Debit Cards, Business Analysis, Vendor Management, Account Management, Strategic Planning, Leadership, Banking
Education
St. Petersburg College 1988 — 1992
St. Petersburg High School 1982 — 1986
IGT November 2012 - Present
GTECH May 2010 - October 2012
PSCU Financial Services April 2008 - May 2010
E-learning Guild Global Giveback Competiton January 2010 - February 2010
JPMorgan Chase 2008 - 2008
University of South Florida 2005 - 2008
Skills
E-Learning, Instructional Design, Management, Training, Project Management, Leadership, Process Improvement, Leadership Development, Program Management, Strategy, Change Management, Coaching, Marketing, Team Leadership, Learning Management..., Strategic Planning, Instructor-led Training, Cross-functional Team..., Marketing Strategy, Multimedia, Needs Analysis, Human Resources, Training Delivery, Blended Learning, ADDIE, Adult Education, Software Development, Time Management, Learning Management
Education
University of South Florida 2006 — 2008
Master of Arts, Adult Education, Human Resource Development
Providence College 1999 — 2003
Bachelor of Science, Marketing
Université Paris-Sorbonne 2002 — 2002
Study Abroad, French
Lincoln High School
Syniverse July 2014 - Present
Sykes January 2014 - July 2014
SYKES January 2012 - January 2014
First United National Bank May 2012 - August 2012
T. Rowe Price September 2011 - January 2012
PSCU Financial Services September 2010 - December 2011
Sea World Parks and Entertainment 2007 - 2011
Skills
Access, Data Analysis, Integrated Marketing, Loans, Call Centers, Competitive Analysis, Databases, Recruiting, Mutual Funds, CRM, Business Analysis, Human Resources, Customer Service, Market Research, Process Improvement, Outsourcing, BPO, Performance Management, Training, Onboarding, Management, Employee Relations, Employee Engagement
Education
University of South Florida - College of Business Administration 2011 — 2012
Master of Science (M.S.), Finance, 3.93
University of South Florida 2007 — 2011
Bachelor of Science (BS), Finance, 3.89
PSCU June 2013 - Present
WITI (Women in Technology International) 2014 - 2014
The Nielsen Company 2011 - 2013
PSCU Financial Services March 2011 - April 2011
Innovation Cabinetry February 2011 - March 2011
Revolution Money September 2010 - October 2010
PSCU Financial Services, Inc. January 2009 - September 2010
Revolution Money June 2008 - December 2008
Southern DataComm 2005 - 2008
SCC Soft Computer 2003 - 2005
Skills
Agile Methodologies, Writing, Software Documentation, Product Management, Visio, Technical Writing, SharePoint, Wiki Markup, SDLC, InfoPath, Online Help, Confluence, MySQL, Databases, Project Management, DITA, SnagIt, Process Improvement, Requirements Analysis, Technical Documentation, Business Analysis, FrameMaker, Technical Communication, RoboHelp, MadCap Flare, Adobe LiveCycle Designer, Content Development, XML, Software Development, Adobe Acrobat, Unix, Camtasia, User Acceptance Testing, Training, Analysis, Content Management, Captivate, Requirements Gathering, Team Leadership, CMS, Dreamweaver, Enterprise Software, Business Process
Education
University of South Florida 1997 — 2001
B.A., Mass Communications (Print Journalism) and International Studies
Hudson High School
BrightLine CPAs & Associates, Inc. November 2005 - Present
PSCU Financial Services October 2004 - November 2005
Arthur Andersen / Protiviti September 2000 - October 2004
Skills
SAS70, Internal Audit, Auditing, SSAE 16, Payment Industry, Sarbanes-Oxley Act, CISA, IT Audit, Internal Controls, Sarbanes-Oxley, COSO, CPA, Accounting, External Audit, Security, SOX 404, PCI DSS
Education
University of Florida 1997 — 2000
Master
PSCU January 2012 - Present
PSCU Financial Services January 2006 - January 2012
Certegy August 2000 - December 2006
Skills
Credit Cards, Debit Cards, Payments, Payment Card Processing, Payment Systems, Electronic Payments, Credit, Banking, Financial Services, Account Management, Business Analysis, Product Management, Relationship Management, Cards, Mobile Payments
Education
University of South Carolina-Columbia
Management
Republic Services July 2015 - Present
Republic Services Inc July 2012 - August 2015
CIGNA February 2011 - June 2012
PSCU Financial Services January 2008 - March 2011
State of Alaska January 2001 - January 2003
State of Alaska January 2000 - January 2001
State of Alaska January 1999 - January 2000
Favco, Inc. (seafood distributor) January 1997 - January 1999
Favco, Inc. January 1998 - December 1998
Favco, Inc. January 1997 - December 1997
Skills
Auditing, Microsoft Excel, Research, Payments, Databases, Account Reconciliation, Accounts Payable, General Ledger, Accounting, Data Entry, Financial Reporting, Access, Financial Analysis, Outlook, Process Improvement, Software Documentation, Credit, Accounts Receivable, Microsoft Word, Journal Entries, Management, Customer Service
Education
Paradise Valley Community College 2011 — 2014
none, Accounting, 3.0
University of Alaska Anchorage 1996 — 1996
none, Business
East Anchorage High School 1991 — 1995
Diploma, General
CDT Business Solutions April 2014 - Present
Bausch + Lomb January 2012 - December 2012
PSCU Financial Services October 1993 - December 2010
St. Petersburg Toastmasters (Club 2284) January 2008 - January 2009
Bannex Corporation 1991 - 1992
Skills
Strategic Planning, Risk Management, Program Management, Team Building, Process Improvement, Project Management, Analysis, Employee Retention, Leadership, Management, Staff Retention, Team Leadership, Sustainable Business, Sustainability, Strategy, Software Development, Vendor Management, SaaS, Business Analysis, Budgets, Project Planning, Product Development, Cross-functional Team..., Agile Methodologies, Training, Integration, SDLC, Enterprise Architecture, Business Intelligence, Visio, Oracle, Requirements Analysis, IT Strategy, Business Process..., CRM, Software Documentation, PMP, SharePoint, Software Project..., MS Project, Requirements Gathering
Education
University of South Florida 2010 — 2011
M.A., Global Sustainability
University of South Florida - College of Business Administration 1986 — 1989
B.S., Finance and Management
Gibbs High
Fiserv EFT October 2014 - Present
PSCU Financial Services July 2011 - October 2014
Express Scripts September 2008 - July 2011
CVS Caremark Corporation February 2006 - May 2009
Express Scripts November 2007 - September 2008
Skills
Workforce Management, Call Center, Process Improvement, Business Analysis, Vendor Management, Performance Improvement, Performance Management, Employee Relations, Consulting, Pharmacy Technicians, TotalView, Aspect, Genesys, Genesys Framework, Nortel, Microsoft Excel, CRM, Customer Satisfaction, Team Building, Forecasting, Team Leadership, Operations Management, Call Centers, Employee Benefits, Time Management, Customer Service, Leadership, SharePoint, Troubleshooting
Education
University of California, Santa Cruz 2001 — 2005
Molecular, Cell, and Developmental Biology, Biology
PSCU Financial Services December 2001 - August 2013
Skills
Instructional Design, Instructor-led Training, Blended Learning, Leadership Development, Coaching, Leadership, Training, Team Building, Change Management, Call Centers, SharePoint, Needs Analysis, Performance Management, Employee Training, Employee Relations, Process Improvement, E-Learning, Training Facilitation, Training Delivery, Organizational..., Workshop Facilitation, Employee Engagement
Education
University of Phoenix 2003 — 2004
Bachelor of Science (BSc), Business Administration, Management and Operations, Cum Laude
New York Life Insurance Company June 2012 - September 2013
PSCU Financial Services May 2011 - August 2011
Saks Fifth Avenue October 2008 - March 2010
Bay Area Legal Services 2006 - 2008
Skills
Customer Service, Marketing, Competitive Analysis, Leadership, Market Research, Marketing Strategy, Microsoft Excel, Microsoft Office, Sales
Education
University of South Florida 2009 — 2011
MBA
University of South Florida 2000 — 2005
BA
Grow Financial Federal Credit Union October 2014 - Present
PSCU Financial Services 1999 - 2008
pscu 1999 - 2007
Skills
Project Management, PMP, Relationship Management, Project Delivery, Strategic Planning, Vendor Management, Process Improvement, Risk Management, Banking, Business Analysis, Credit Cards, SDLC, Software Project..., SharePoint, Team Building, Debit Cards, PMO, Financial Services, Credit, Business Process, IT Management, Requirements Analysis, Information Technology, ITMs, Akcelerant Lending..., Financial Analysis, Call Centers, Human Resources, Leadership, Management, Program Management, Recruiting, Strategy, Time Management, Visio
Education
Saint Leo University 2006 — 2008
MBA, Business
St. Petersburg College
Bachelor’s Degree, IT Business Management
St. Petersburg College
Associate’s Degree, Web Application Development
Desert Schools Federal Credit Union September 2015 - Present
Blood Systems, Inc April 2006 - August 2015
Direct Alliance Corporation September 2003 - April 2006
PSCU Financial Services January 2002 - June 2003
Skills
GoToMeeting, Training, Lectora, Instructional Design, Instructor-led Training, Captivate, Information Mapping, Curriculum Design, E-Learning, Articulate Studio, Technical Writing, Staff Development, Camtasia, ADDIE, SnagIt, PowerPoint, Project Management, CRM, Management, Training Delivery, Adult Learning Theory, SharePoint, Learning Management..., Software Documentation, Program Management, Adult Education, Distance Learning, Coaching, Technical Training, Performance Improvement, Leadership Development, Testing, Call Center, Blended Learning, Needs Analysis, Organizational..., Employee Training, ILT, Hands-on Training, Recruiting, Articulate Suite, Learning Management, Articulate Engage, Job Aids, Adobe eLearning Suite, Moodle, SumTotal, Performance Consulting, Social Learning, SCORM
Education
University of Phoenix 2003 — 2004
Masters, Adult Education/Distance Education
PSCU Financial Services January 2002 - Present
NextCard January 2000 - January 2002
JPMorgan Chase January 1995 - January 2000
Skills
Training, Call Centers, Banking, Customer Service, Credit, Management, Call Center, Sales, Credit Unions, Credit Cards, Human Resources, E-Learning, E-learning Modules, Camtasia, Debit Cards, Project Management, Vendor Management, Business Analysis, Financial Services, Risk Management, Articulate Storyline
Education
Ottawa University 1995 — 1999
Bachelor of Arts, Human Resources
PSCU Financial Services August 2011 - Present
ATK June 2010 - May 2011
Flanders PrecisionAire May 2008 - April 2010
Portable On Demand Storage April 2005 - April 2008
St. Petersburg College 2001 - 2005
Self Employed January 1995 - May 2001
Inex Manufacturing 1990 - 1995
Kennco Manufacturing 1988 - 1990
General Cable Division 1981 - 1987
Skills
Six Sigma, Process Improvement
Education
St. Petersburg College - St. Petersburg 2005 — 2005
Certfication, Six Sigma Black Belt
St. Petersburg College - St. Petersburg 2004 — 2004
Certification, Six Sigma Green Belt
St. Petersburg College - Clearwater 2002 — 2004
BAS, Managerial Technology - Project Management
St. Petersburg College - Seminole 1998 — 1999
Certfication, Web Master - design
Hillsborough Community College 1975 — 1978
AA - AS, Information Technology - Programming
University of South Florida
Congressional Office of Thomas J. Rooney April 2010 - Present
Quality Distribution January 2005 - June 2010
PSCU Financial Services 1998 - 2001
Education
St. Petersburg College 2001 — 2002
PSCU Financial Services May 2007 - Present
Gentiva Health Services June 2006 - May 2007
Hewlett-Packard 1998 - 2006
Skills
SDLC, JBoss Application Server, Spring, Oracle, Visio, Hibernate, Agile Methodologies, Enterprise Architecture, Integration, EJB, SQL, Weblogic, Software Development, Java Enterprise Edition, Java, Requirements Analysis, SOA, Web Services, XML
Education
State University of New York College at Buffalo 1988 — 1994
Master of Science (MS), Electrical and Computer Engineering
Royal College, Colombo
Elan Financial Services March 2014 - Present
Vantiv May 2012 - March 2014
PSCU Financial Services May 2007 - September 2012
Discover Financial Services June 2006 - May 2007
Discover Financial Services January 2004 - March 2006
Western Union 1998 - 2002
Skills
Payments, Credit Cards, Debit Cards, New Business Development, Electronic Payments, Banking, Payment Systems, Cards, Risk Management, Payment Processing, Mobile Payments, Credit Card Processing, Portfolio Management, Call Center, E-commerce, Debit, Financial Services, Early Adoption, Transition Management, Team Leadership, Branch Transformation, Emerging Technologies, Tokenization, ATM Network, ATM Managed Services, EFT Processing, EMV, Merchant Card Processing, Merchant Banking, Automated Integrated..., Professional Networking
Education
University of Central Arkansas 1980 — 1984
BBA, Business Administration
PSCU October 2014 - Present
PSCU February 2013 - October 2014
PSCU Financial Services 2012 - February 2013
PSCU Financial Services October 2010 - December 2011
Eckerd Youth Alternatives June 2007 - May 2010
Eckerd Youth Alternatives 2005 - 2007
Eckerd Youth Alternatives 2001 - 2005
Education
Tarpon Springs High School
University of South Florida
Bachelor of Arts, Professional & Technical Writing
PSCU Financial Services October 2011 - Present
JP Morgan Chase June 2010 - October 2011
American Strategic Insurance February 2010 - July 2010
WellCare September 2006 - May 2009
Interiors by Decorating Den 2004 - 2007
American Strategic Insurance July 2004 - July 2005
HealthPlan Services July 2002 - June 2004
IBM Global Services August 1998 - June 2002
Walgreens 1979 - January 1986
Skills
Project Management, Business Analysis, Information Technology, Supply Chain, Warehousing, Process Improvement, Management, Leadership, Software Documentation, Budgets, Quality Assurance, Training, Risk Management, Vendor Management, Project Planning, Business Process..., PMO
Education
St. Petersburg College 2000 — 2002
Certificate, Information Technology
Project Management Institute
PMP, Project Management
Scrum Alliance
Certified Scrum Master, Agile Scrum Management
PSCU Financial Services 1999 - Present
PSCU FS 1999 - Present
PSCUFS 1995 - Present
Skills
Credit Cards, Call Center, Contact Centers, Credit, Process Improvement, Credit Unions, Payment Card Processing, Payments, Vendor Management, Management, Call Centers, Executive Management, Banking, Relationship Management, Risk Management, Financial Services, Customer Experience, Debit Cards, Loans, Consumer Lending, Internet Banking, Electronic Payments
Education
St. Petersburg College
PSCU Financial Services July 2007 - Present
PSCU Financial Services January 2006 - July 2007
PSCU Financial Services November 2005 - February 2006
Education
St. Petersburg College 2005 — 2007
Raymond James Financial Inc. January 2014 - Present
Fidelity National Information Services November 2013 - December 2013
PSCU Financial Services September 2011 - October 2013
Acclaris July 2010 - December 2011
Kforce July 2009 - June 2010
IBM Corporation June 2007 - May 2009
FCI May 2005 - May 2007
Icon Group Hurst 2003 - 2005
Skills
PHP, MySQL, Java, J2EE Web Services, J2EE Application..., Oracle SQL, Oracle Applications, FileNet, Interwoven OpenDeploy, Mule ESB, WebSphere MQ, .NET, C#, Microsoft SQL Server, REST, SoapUI, RSA Security, Unix, Linux, Mainframe, Fortify, WebSphere Application..., JBoss Application Server, JBoss Seam, JBoss EAP, JBoss ESB, WebSphere Portal, WebSphere Portlet..., Scrum, Financial Analysis, Enterprise Architecture, Enterprise Content..., Startup Development, Ant, Maven, Artifactory, Jasper Reports, Jasper, HIPAA, PCI Standards, XML, Kanban, JSP, SDLC, Servlets, Struts, EJB, Java Enterprise Edition, SOA, Requirements Analysis
Education
University of South Florida 2013 — 2015
Master of Business Administration (MBA), Knowledge Management
The University of Texas at Arlington 2003 — 2005
MS, Imaging
University of Mumbai 1996 — 2000
B.E, Biomedical Engg
CGI October 2012 - Present
Catalina Marketing July 2008 - October 2012
PSCU Financial Services April 2005 - July 2008
IBM Global Services 1987 - 2008
IBM 1987 - 1998
Skills
MS Project, Vendor Management, Program Management, Visio, SEI, CMMI, SDLC, PMP
Education
University of South Florida - College of Business Administration 1987 — 1991
Bachelor of Science (B.S.), Management Information Systems
SUNY @ Cobleskill 1978 — 1980
Associate of Arts and Sciences (AAS), Computer Science
The George Washington University
Masters Certificate, Project Management
The Nielsen Company April 2010 - Present
PwC April 2007 - April 2010
PricewaterhouseCoopers 2006 - 2010
PSCU Financial Services 1999 - 2006
Dept of Environmental Quality 1996 - 1999
Skills
Business Intelligence, Data Warehousing, Enterprise Architecture, IT Strategy, SDLC, Business Analysis, Data Modeling, ETL, Oracle, Disaster Recovery, Microsoft SQL Server, SharePoint, SQL, Business Process..., Databases
Education
University of Oklahoma 1992 — 1998
Master of Science (M.S.), Computer Science
PSCU January 2012 - Present
PSCU Financial Services April 2007 - January 2012
University of Phoenix August 2004 - April 2007
Checkfree 2004 - 2004
Unisys Corporation July 2000 - November 2002
Paramount Pictures November 1999 - September 2002
Skills
Mobile Banking, Instructional Design, Debit Cards, Banking, Credit Unions, Credit Cards, Electronic Payments, Internet Banking, Payment Card Processing, Payments, Instructor-led Training, Mobile Technology, Call Center, Captivate, Mobile Applications, Camtasia, Product Management, E-commerce, Call Centers, Financial Services, Organization
Education
University of Phoenix 2007 — 2008
Master of Arts in Education, Curriculum and Instruction
Western International University 2004 — 2006
Bachelor of Science, Management
PSCU Financial Services Project ManagementChase Paymentech Merchant ServicesFebruary 2001 - March 2005
Chase Paymentech 2000 - 2005
Education
University of South Florida
State University of New York College at Plattsburgh 1986 — 1990
American Society of Cataract and Refractive Surgery April 2012 - Present
REI Systems June 2010 - April 2012
HealthPlan Services March 2010 - June 2010
Rogers Software Development, Inc January 2008 - December 2008
VeriFone September 2004 - January 2008
Sparton Electronics 2003 - 2004
PSCU Financial Services December 2000 - June 2003
Raytheon E-Systems 1995 - 2000
Skills
Drupal, PHP, MySQL, AJAX, Subversion, CSS, Java, HTML, C++, C, Delphi, Object Pascal, drush, JavaScript, SOAP, Curl, JIRA, jQuery, Apache, Databases, VMware, Project Management, IT Strategy, IT Service Management, ITIL v3 Foundations..., IT Management, APIs, Brightcove, Web Development
Education
University of South Florida
Bachelors
Tampa General Hospital 2011 - Present
PSCU Financial Services 2008 - June 2011
GunnAllen Financial June 2006 - September 2008
Pointblank solutions 2008 - 2008
Aegon 2003 - 2005
GSA 1998 - 2000
Skills
Requirements Analysis, SSIS, Analysis, Business Analysis, Business Intelligence, Business Objects, Crystal Reports, Data Analysis, Data Modeling, Database Design, ETL, Microsoft SQL Server, Oracle, Data Warehousing, Databases, PL/SQL, Project Management, T-SQL, Vendor Management, Visio
Education
Osmania University 1987 — 1991
Engg, Mechanical
PSCU March 2015 - Present
University of South Florida June 2013 - November 2014
WellCare August 2012 - June 2013
PSCU January 2009 - July 2012
PSCU Financial Services January 2007 - January 2009
Coca-Cola Enterprises May 2005 - October 2006
Danka Office Imaging October 2000 - April 2005
U.S. Air Force January 1998 - January 2000
U.S. Air Force January 1995 - January 1998
Skills
Training, Instructional Design, E-Learning, Program Management, Learning Management, Instructor-led Training, Captivate, Coaching, ADDIE, Needs Analysis, Curriculum Design, Analysis, Camtasia, Blended Learning, Project Management, Software Documentation, Performance Consulting, Human Resources, Training Delivery, SnagIt, Articulate Suite
Education
University of Phoenix 2002 — 2003
MA, Organizational Management
Southern Illinois University, Carbondale 1999 — 2000
BS, Workforce Education & Development
Inspiring One, L.L.C. May 2006 - Present
PSCU Financial Services March 2008 - September 2013
ACN, Inc January 2004 - March 2008
Comcast Cable 2003 - 2004
Visual Services, Inc. December 1998 - April 2002
Allnet/Global Crossing October 1988 - April 1996
Lord & Taylor October 1983 - October 1984
Skills
Public Speaking, Instructional Design, Preaching, Training, Mental Health Therapy, Domestic Violence..., Organizational..., Mental Health Counseling, Leadership, Management, Program Management, Project Management, Coaching, Call Centers, Team Building, Project Planning, Sales, Team Leadership, Vendor Management, Performance Management, Leadership Development, Customer Service, Employee Relations, Process Improvement, Change Management, Training Delivery, Employee Training, Workshop Facilitation, Employee Engagement, Talent Management, Performance Improvement, Needs Analysis, Interviews, Conflict Resolution
Education
United Theological Seminary 2008 — 2010
Doctorate, Ministry in Domestic Violence and Sexual Assault
Ashland Theological Seminary 2002 — 2005
Master of Arts, Pastoral Counseling
University of Michigan 1990 — 1992
Master of Arts, Education
Moffitt Cancer Center June 2011 - Present
PSCU Financial Services July 2007 - June 2011
Electronic Data, Inc. 2006 - 2007
Paymentech 2005 - 2006
Skills
Microstrategy, Data Integration, Business Intelligence, SDLC, Data Warehousing, SQL, Oracle, Requirements Analysis, Data Modeling, ETL, Visio, Informatica, Microsoft SQL Server, Microsoft SQL Server..., Databases, Data Warehouse..., Business Objects, SSIS, Database Design, Data Marts, Access, Data Architecture, Integration, PL/SQL, Database Administration, Software Documentation, Process Improvement, Erwin, Data Analysis, Relational Databases, SQL Tuning, Performance Tuning, Crystal Reports, OLAP, Requirements Gathering, Unix, SharePoint, Business Analysis, SOA, Enterprise Architecture, Disaster Recovery, IT Strategy, Agile Methodologies, Software Project..., Solution Architecture, Software Development, .NET, Business Requirements, XML
Education
University of South Florida 1998 — 2002
Bachelors, Information Systems Management
University of Florida 1992 — 1996
Bachelors, English
Jesuit High School 1988 — 1992
PSCU Financial Services March 2010 - Present
PSCU Financial Services March 2007 - March 2010
Skills
Process Improvement, Visio, PMP, SDLC, SharePoint, Vendor Management, Software Documentation, MS Project, Business Analysis, Requirements Gathering, Project Delivery, Requirements Analysis, Software Project..., Risk Management, PMO, Business Process..., Project Portfolio..., Business Intelligence, Integration, Business Process
Education
University of Phoenix 2006 — 2010
Bachelors of Science, Business Administration
MasterCard Worldwide May 2012 - Present
PSCU Financial Services September 2006 - January 2012
JMFA 2004 - 2006
Elan Financial Services 2002 - 2004
Certegy 1994 - 2002
ADP Dealer Services 1991 - 1993
MAI Basic Four 1987 - 1991
Morgan Bank 1983 - 1987
Skills
Credit Cards, Banking, Leadership, Management, Sales, Financial Services, Strategic Planning, Risk Management, Credit, Electronic Payments
Education
Temple University 1983 — 1987
MBA, Finance
Villanova University 1974 — 1978
BS, Accounting
PSCU Financial Services February 2005 - Present
Paymentech June 2002 - February 2005
Software Spectrum April 2001 - June 2002
FairPoint Communications May 2000 - March 2001
VarTec Telecom January 1997 - May 2000
Education
Pittsburg State University 1992 — 1996
Bachelor of Science, Recreation
PSCU Financial Services 2008 - Present
CGS, Inc September 2007 - Present
JP Morgan Chase Bankcard Services January 1994 - September 2007
Education
St. Petersburg College 1989 — 1991
PSCU Financial Services January 2007 - Present
Education
St. Petersburg College 2004 — 2005
PSCU January 2013 - Present
PSCU 2011 - 2013
PSCU Financial Services 2007 - 2011
John H. Harland March 1985 - May 2007
Skills
Sales Management, Contract Negotiation, Sales, Leadership, Visionary, Innovator, Challenge Sales, Consultative Selling, Strategic Partnerships, Contract Negotiations, Strategic Consulting, Problem Solving, Critical Thinking, Technical Skills, Pride and Integity, Communication, Team Leadership, Motivation and Energy, Commitment and..., Determination, Record Of Success, Selling, Salesforce.com, Call Centers, Customer Retention, Team Building, SaaS, Vendor Management, Strategy, Channel Partners, Account Management, CRM, Sales Process, Business Development, New Business Development, Executive Management, Product Management, Lead Generation, Electronic Payments, Relationship Management, Competitive Analysis, Financial Services, Debit Cards, Solution Selling, Credit Unions, Banking, Credit Cards, Cross-functional Team..., Sales Operations, B2B
Education
University of Florida - Warrington College Of Business 1979 — 1983
Bachelor of Science (B.S.), Business Administration
UCLA June 2011 - Present
PSCU Financial Services March 2009 - October 2010
Education
UCLA 2011 — 2011
BS, History
St. Petersburg College 1971 — 1972
AA, Business Admin
PSCU October 2013 - Present
PSCU January 2012 - September 2013
PSCU Financial Services August 2008 - December 2011
PSCU Financial Services January 2005 - July 2008
Valpak 2004 - 2004
Skills
Instructor Led Training, Distance Learning..., Instructional Design, Leadership Development, Training, Leadership, Human Resources, Program Management, Staff Development, Management, Blended Learning, Training Delivery, Performance Improvement, Coaching, Performance Management, Team Building, Employee Engagement, Organizational..., Instructor-led Training, Organizational..., Talent Management
Education
St. Petersburg College 2000 — 2010
PSCU November 2012 - Present
PSCU August 2010 - November 2012
PSCU Financial Services July 2007 - August 2010
JVest, Inc August 2004 - June 2007
Sun Microsystems May 2001 - July 2004
GTE TSI 1993 - 2001
Skills
Enterprise Architecture, Agile Methodologies, Business Analysis, IT Strategy, Data Integration, Integration, Business Intelligence, ETL, Data Warehousing, Architecture, Data Modeling, Software Development, Solaris
Education
University of South Florida 1993 — 1997
Bachelors, Mathematics
Mount Vernon High School
PSCU January 2012 - Present
PSCU Financial Services February 2011 - December 2011
PSCU Financial Services February 2004 - February 2011
PSCU January 2000 - January 2004
Skills
Debit Cards, Payment Card Processing, Strategy Execution, Credit Cards, Electronic Payments, Financial Services, Relationship Management, Account Management, Mobile Payments, Payment Systems, Executive Management, Sales, Payments, Process Improvement
Education
University of South Florida
PSCU June 2012 - Present
PSCU Financial Services 2007 - August 2012
Fidelity Investments 2006 - January 2007
Fidelity Investments 2000 - 2005
Skills
Credit Cards, Debit Cards, Payment Card Processing, Financial Services, Credit, SharePoint, Payments, Payment Systems, Process Improvement, Electronic Payments, Call Centers, Banking, Visio, Business Analysis, SDLC, Customer Service, Analysis, Requirements Gathering, Microsoft Project, Risk Management
Education
St. Petersburg College
Business, Business Administration and Management, General
PSCU Financial Services 2011 - Present
PSCU 2002 - 2011
Galleria Software 2001 - 2010
PAR - Psychological Assessment Resources 1995 - 1996
WLT Software Enterprises, Inc. 1992 - 1995
Jackson Hewitt Tax Service Inc. 1991 - 1992
Skills
Technical Leadership, Software Engineering, J2EE Application..., Java Enterprise Edition, EJB, MDBs, Enterprise Architecture, ITIL, Agile Methodologies, Scrum, User Stories, JBoss Application Server, Mobile Applications, Android SDK, Tomcat, Servlets, SQL, Oracle SQL Developer, Hibernate, SDLC, Design Patterns, Website Development, Groovy, Grails, RESTful WebServices, Android, Web Applications, MagicDraw, JavaScript, JSF, Amazon Web Services..., Atlassian JIRA, Oracle, IntelliJ IDEA, Eclipse, C++ Language, SOAP, SoapUI, Flex, Borland C++ Builder, Git, PVCS, Borland Delphi, x86 Assembly, Erwin, JUnit, Web Services, Visio
Education
UMass Lowell 1985 — 1990
Bachelor's degree, Computer Science
Bank of the West April 2015 - Present
Security Service Federal Credit Union June 2013 - Present
International Bank of Commerce October 2010 - May 2013
Washington Mutual Card Services March 2007 - February 2009
PSCU Financial Services 2007 - 2007
GM Card Services 1999 - 2005
Education
Rollins College
Shambhala Center San Antonio
University of Central Florida
PSCU February 1997 - Present
PSCUFS February 2000 - October 2011
PSCU Financial Services 1997 - October 2011
PSCUFS 1997 - 2008
Skills
ETL, Data Warehouse..., Data Warehousing, Business Objects, Oracle
Education
St. Petersburg College 2008 — 2012
Associate in Science, Computer Programming/Information Technology
PSCU Financial Services February 1998 - Present
City-County Federal Credit Union March 1985 - February 1998
Skills
Customer Relations, Credit, Credit Unions, Debit Cards, Financial Institutions, Loans, Customer Service, Portfolio Management, Credit Cards, Financial Services, Management, Payments, Electronic Payments, Payment Card Processing, Banking
Education
University of Minnesota-Twin Cities 1980 — 1993
BS, Information Systems
PSCU July 2010 - Present
PSCU Financial Services July 2008 - July 2010
First Data Corporation February 2008 - July 2008
First Data Corporation October 2006 - February 2008
First Data Corporation June 2001 - October 2006
Concord EFS, Inc. (Acquired by First Data Corporation) January 1998 - June 2001
Electronic Payment Services (Acquired by Concord EFS, Inc.) September 1997 - January 1998
Aberdeen Proving Ground FCU March 1990 - September 1997
First USA April 1985 - March 1990
Skills
Payment Card Processing, Electronic Payments, Debit Cards, Payments, Vendor Management, SDLC, Credit, Strategic Planning, Business Analysis, Product Development, Financial Services, Product Management, Strategy, Banking, Product Lifecycle..., Strategic Communications, Competitive Analysis, Business Development, Management, Credit Cards, Executive Management, Leadership, Portfolio Management, Mergers & Acquisitions
Education
University of Delaware
B.S., Merchandising and Business Administration
AAM April 2013 - Present
AAM June 2012 - April 2013
AAM June 2011 - June 2012
AAM January 2010 - June 2011
Pepsi Bottling Group September 2009 - January 2010
Lean Learning Center August 2008 - September 2009
PSCU Financial Services February 2008 - July 2008
Rochester Community Schools September 2005 - May 2008
Skills
Organizational..., Performance Management, Human Resources, Leadership, HRIS
Education
Oakland University 2009 — 2011
Master, Training and Development
Oakland University 2005 — 2009
Bachelor of Science, Human Resource Development
Schlumberger October 2012 - Present
Seminole State College October 2011 - May 2012
Seminole State College of Florida January 2010 - October 2011
M2 Global Inc. July 2007 - September 2009
Unlimited Diversity Inc July 2005 - July 2007
PSCU Financial Services November 2002 - May 2005
Certegy Payment Services July 1997 - November 2002
Skills
PowerPoint, Access, Excel, Customer Relations, Word, Microsoft Excel, Microsoft Word, Filing, Microsoft Office, Outlook, Customer Service, Community Outreach, Public Speaking, Management, Troubleshooting, Employee Relations, Human Resources, Training, Policy, Budgets, PeopleSoft
Education
University of South Florida 1994 — 1996
Bachelor of Arts, History
Saint Petersburg College 1990 — 1993
Associate of Arts, General
TriNet August 2014 - Present
TriNet April 2012 - August 2014
Novartis Animal Health February 2012 - June 2012
TriNet October 2010 - February 2012
TriNet August 2010 - October 2010
PSCU Financial Services December 2008 - August 2010
PSCU Financial Services July 2007 - December 2008
PSCU Financial Services June 2004 - January 2008
Skills
Data Warehousing, Business Objects, Data Integration, Business Intelligence, Oracle, SQL, SAP, Data Services, Requirements Gathering, Data Analysis, Information Management, ETL, Data Modeling, Cognos, Dimensional Modeling, T-SQL, Crystal Reports, Master Data Management, SDLC, Data Warehouse..., Databases, Microsoft SQL Server
Education
University of South Florida 2007 — 2010
B.S., Management Information Systems
St. Petersburg College 1996 — 2007
A.A., Programming
PSCU March 2011 - Present
PSCU Financial Services March 2008 - March 2011
FIS 2004 - 2007
Skills
Credit Cards, Credit, Strategic Planning, Banking, Mobile Banking, Marketing Strategy, Financial Services, Product Development, Direct Marketing, Product Management, Account Management, Vendor Management, Budgets, Marketing Communications, Project Management, Payments, Analysis, Risk Management, Salesforce.com, Marketing, E-commerce, Portfolio Management, Leadership, Analytics, Relationship Management, CRM, Payment Card Processing, Strategy
Education
University of Tampa - John H. Sykes College of Business 2004 — 2006
MBA, Marketing Concentration
University of South Florida 2001 — 2004
Bachelor, Psychology, Minor in Business
Bush Ross, P.A. October 2007 - Present
Bricklemyer, Smolker & Bolves, P.A. April 2006 - October 2007
PSCU Financial Services August 2004 - April 2006
Tech Data January 1997 - July 2004
Skills
Legal Research, Civil Litigation, Legal Writing, Commercial Litigation, Mediation, Bankruptcy, Corporate Law, Personal Injury, Medical Malpractice, Appeals, Arbitration, Litigation
Education
University of South Florida
B.A., Criminology
Blytheco, LLC November 2011 - Present
Volt Technical Resources, LLC September 2011 - October 2011
Insperity Incorporated June 2011 - August 2011
Insperity Incorporated March 2008 - May 2011
BB&T Payroll Services Incorporated July 2006 - February 2008
BB&T Payroll Services Incorporated September 2004 - June 2006
Automatic Data Processing Incorporated July 2000 - May 2004
PSCU Financial Services November 1997 - June 2000
Power Federal Credit Union November 1990 - October 1997
Skills
Software Documentation, Analysis, Human Resources, Training, Project Management, Customer Satisfaction, Business Development, Invoicing, Program Management, Onboarding, Sales
Education
Rochester Institute of Technology 1988 — 1990
Bachelor of Science, Management, with a Concentration in Economics
Morrisville State College, State University of New York 1986 — 1987
Associate of Science, Business Administration
PSCU January 2012 - Present
PSCU Financial Services January 2008 - January 2012
Independent Bank March 2003 - June 2006
Champion Home Builders April 2000 - August 2002
Bank One February 1988 - October 1999
Skills
Proposal Writing, Microsoft Office, Banking, Contract Negotiation, Analysis, Databases, New Business Development, Compliance, Advertising, Documentation, Marketing Strategy, Writing, Research, Credit Unions, Salesforce.com, E-commerce, Social Media, Market Research, Customer Relations, Customer Service, SharePoint, Selling, Competitive Analysis, CRM, Sales, Product Development, Process Improvement, Call Centers, Leadership, Team Building, Training
Education
CompTIA 2003 — 2003
A+ Certified
Oakland University 1986 — 1992
BA, Economics
Slow Food Macedonia September 2012 - Present
PSCU Financial Services March 2000 - August 2010
First Data Corporation March 1994 - March 1999
US Bank, NA May 1992 - March 1994
Skills
E-commerce, Credit Cards, Sales Management, Debit Cards, Financial Services, Credit, Banking, Payments, Loans, Internet Banking, Relationship Management
Education
University of Phoenix 2004 — 2007
MBA, Global Management
PSCU Financial Services March 2009 - Present
Skills
SQL, Analysis, Requirements Gathering, SharePoint, Enterprise Architecture, Visio, Requirements Analysis, Microsoft SQL Server, SDLC, Troubleshooting, Active Directory, Process Improvement, Databases, JavaScript, Business Analysis, Web Services, Software Development, Business Intelligence, Software Documentation, Agile Methodologies, Servers, Oracle, Access, Unix
Education
Richard Aldworth
University of South Florida
Bachelor of Science (BS), Information Systems Management
Seminole State College of Florida October 2011 - Present
Seminole State College of Florida January 2010 - October 2011
M2 Financial July 2007 - September 2009
Unlimited Diversity Inc July 2005 - July 2007
PSCU Financial Services November 2002 - May 2005
Certegy July 1997 - November 2002
Education
University of South Florida 1994 — 1996
Bachelor of Arts, History
St. Petersburg College 1991 — 1993
Associate of Arts, General Studies
Bottle Imp Productions October 2006 - Present
Improving Your English October 2006 - October 2014
PSCU Financial Services July 2009 - August 2014
The Academy Of Court Reporting April 2009 - July 2009
Oakland University August 2007 - May 2008
Environmental Geo Technologies October 2005 - October 2006
National City Card Services July 2000 - October 2003
WMU Undergraduate Literary Magazine January 2000 - January 2001
Western Michigan University January 1999 - January 2001
Skills
Customer Service, Word, Writing, Microsoft Office, Problem Solving, Research, Excel, Customer Relations, Social Media, Photoshop, Teaching, Instructional Design, PowerPoint, Public Speaking, Analysis, HTML, Press Releases, Editing, Adobe Acrobat, Microsoft Word, Microsoft Excel, Data Analysis, Strategic Planning
Education
Oakland University 2006 — 2009
Linguistics (Masters)
Wayne State University 2005 — 2006
Post Bachelor, Studies; Speech-Language Pathology
Western Michigan University
Bachelor of Arts, English and Writing
Glen Oaks Community College 1995 — 2000
Glen Oaks Community College 1995 — 1997
AA, Liberal Arts
Xcape Solutions January 2005 - Present
AT&T Global Network Services May 1999 - December 2004
IBM April 1998 - May 1999
PSCU Financial Services April 1997 - April 1998
Skills
Program Management, Cross-functional Team..., Networking, Training, Management, Project Management, Integration
Education
University of South Florida 1994 — 1996
MA, Adult Education
The George Washington University
Masters Certificate, Project Management
On Approach September 2012 - Present
PSCU Financial Services January 2008 - October 2012
Experian November 2003 - November 2008
Skills
Loans, Portfolio Management, Credit, Analysis, Financial Analysis, Software Sales, Salesforce.com, Siebel, PowerPoint, E Commerce Solutions, Online Account Opening, Contact Center Support..., Customer Acquisition, Customer Retention, Direct Mail, Consultative Selling, Account Management, Call Center, Contract Negotiation, Banking, B2B
Education
University of Michigan
Economics, Spanish, Sociology
PSCU Financial Services February 2012 - Present
PSCU-FS 2010 - 2012
PSCU Financial Services 2006 - March 2010
Skills
Financial Services, Debit Cards, Credit Cards, Electronic Payments, Payment Card Processing, Relationship Management, Credit Unions, Payments
Education
Robert Morris University 1990 — 1994
Bachelor's degree, Business Administration and Management, General
PSCU Financial Services December 2007 - Present
Skills
Credit Cards, Training, Banking, Call Centers, Process Improvement, Credit, Financial Services, Risk Management, Customer Experience, Vendor Management, Debit Cards, Payments, Retail Banking, Executive Management, Relationship Management, Customer Service, Leadership, Team Building
Education
University of Oklahoma 1983 — 1988
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
PSCU Financial Services July 2006 - Present
GTE Financial May 2003 - July 2006
Skills
Banking, Financial Services, Process Improvement, Business Analysis, Vendor Management, SharePoint, SDLC, Risk Management, Visio, Analysis, Software Documentation, Loans, Mortgage Lending, Portfolio Management
Education
St. Petersburg College 2012 — 2015
Associate of Science (AS), Computer/Information Technology Administration and Management
Armwood High School 1984 — 1987
ATK October 2013 - Present
Premier Salons April 2009 - October 2013
PSCU Financial Services July 2007 - September 2008
Life Fitness September 2002 - March 2007
Mesaba Airlines 2001 - 2002
Skills
Employee Benefits, Employee Relations, Payroll, Benefits Administration, Human Resources, Recruiting
Education
St. Cloud State University 1996 — 2000
Bachelor's of Science, Business Management
PSCU Financial Services May 2009 - Present
Countrywide Bank 2007 - 2009
JPMorgan Chase 2000 - 2007
Education
University of Phoenix 2007 — 2010
Bachelors of Science, Criminal Justice
Creative Breakthroughs, Inc. (CBI) December 2013 - Present
PSCU Financial Services December 2007 - December 2013
JPMorgan Chase 2004 - 2006
Wells Fargo 2001 - 2002
Skills
CISSP, ITIL v3 Foundations..., SSCP, MCSE 2003, CompTIA Network+, CompTIA A+ Certification, Security+, Windows Server, SharePoint, Active Directory, A+ Certified, Windows 7, Information Security, Business Continuity, VMware, Vulnerability Management, Vulnerability Scanning, Symantec Security, Secure Messaging, Bluecoat Proxies, Data Center, Network Security, Checkpoint, Visio, Servers, Disaster Recovery, Software Documentation, Information Technology, Networking, Hardware, PCI DSS, Info Sec, Security Certification, Product Security, Syslog, Penetration Testing, Vulnerability Assessment, Information Security..., Security Awareness, VPN, Computer Security, Bluecoat, SEIM, Security Incident &..., Security Incident..., Security Tools, Linux, RHEL, Tumbleweed, Enterprise Messaging...
Education
University of Minnesota-Twin Cities 1991 — 1994
PSCU Financial Services November 2005 - Present
Syniverse Technologies September 1998 - November 2005
Northside Engineering 1994 - 1997
Skills
Web Design, Web Development, Web Services, Java, JavaScript, Bootstrap, HTML5, CSS, Jade, AngularJS, Node.js, SQL, JBoss Application Server, Tomcat, Apache, IIS, .NET, jQuery, Eclipse, JDBC, JPA, Git, REST, JSON, XML, Visio, Oracle SQL Developer, PL/SQL, Agile & Waterfall..., Red Hat Linux, DOS, Bash, C, Swing, UML, Ant, Wireshark, Integration, Credit Unions
Education
University of South Florida 1994 — 1997
Bachelor's Degree, Computer and Information Sciences, General
St. Petersburg College 1990 — 1994
Associate's Degree, Liberal Arts
PSCU Financial Services July 1999 - Present
PSCU March 1997 - July 1999
Skills
Office skills, Computer, Financial Risk, Social Networking, Customer Service, Presentations
Education
University of Phoenix 2007 — 2011
Bachelor's of Science in Business Administraction, Accounting
Gibbs High School 1985 — 1988
High School Diploma, High School