Safelite AutoGlass
Industry: Company
DescriptionSafelite Group, Inc. is an American automotive glass and claims management company, based in Columbus, Ohio. Headquarters: Columbus, Ohio, United States Parent organization: Belron CEO: Thomas M. Feeney Founded: 1947 Number of employees: 12,501 Founders: Art Lankin, Bud Glassman
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Safelite AutoGlass Employees
Accelerated Development, Inc. January 2008 - Present
Moran Industries, Inc. July 1999 - December 2007
safelite autoglass June 1993 - July 1999
The Globe Group 1993 - 1999
VVP America / Binswanger Glass June 1989 - July 1993
Jiffy Lube International March 1980 - June 1989
Skills
Franchising, Strategic Planning, Franchise Consulting, Coaching, Start-ups, Team Building, Entrepreneurship, Sales, New Business Development, Sales Management, Training, Marketing, Business Development, Mergers & Acquisitions, Business Planning, Small Business, Mergers, Sales Operations, Franchise Sales, Selling, Lead Generation, Contract Negotiation, Strategy, Marketing Strategy, Management Consulting, Account Management, Operations Management, Negotiation, Business Strategy, Executive Management, Leadership Development, Budgets, P&L Management, Strategic Partnerships, Income Statement, Sales Process, Profit, Retail, Recruiting, Market Planning, Competitive Analysis, B2B, Finance, Direct Marketing, Customer Satisfaction, Social Media Marketing, Leadership, Business Coaching, Hiring, Business
Education
State University of New York College at Cortland 1976 — 1980
Wilbur H Lynch high school 1971 — 1975
hs diploma, general
Pomoco Chrysler Dodge Jeep Fiat Newport News Va. May 2011 - April 2012
Hytorc of Virginia & Maryland February 2011 - May 2011
Culligan International Company March 2010 - December 2010
Interstate Glass January 2006 - March 2009
Autostock Distribution February 2003 - August 2005
Safelite AutoGlass February 1976 - December 2002
Skills
Sales, Selling, B2B, Sales Management, Sales Process, Customer Satisfaction, Sales Operations, Automotive, Account Management, Cold Calling, Direct Sales, New Business Development, Customer Retention, Inventory Management, Negotiation, Customer Service, Team Building
Education
Suffolk County Community College 1975 — 1977
No
Brentwood New York
High School
Wells Fargo Home Mortgage January 2015 - Present
Safelite AutoGlass July 2014 - February 2015
Raleigh Parks Recreation and Cultural Resources August 2013 - May 2014
Raleigh Parks and Recreation May 2013 - August 2013
Walgreens April 2012 - January 2013
Krogers September 2011 - January 2012
The Home Depot January 2011 - June 2011
Skills
Cashiering, Cash Register, Merchandising, Retail, Customer Service, Data Entry, Retail Sales, Cash Handling Experience, 10 Key, Telephone Skills, Social Media, Microsoft Word, Microsoft Office, Public Speaking, Microsoft Excel, Time Management, PowerPoint, Leadership, Event Planning, Sales, Research
Education
Shaw University 2009 — 2014
Bachelor of Business Administration (B.B.A.), Accounting and Business Management, 3.1
Safelite AutoGlass March 2015 - Present
Community Missionary Baptist Church September 2014 - January 2015
Rainbow PUSH Coalition October 2014 - November 2014
[Hair Care products] KissAMe Inc. June 2011 - February 2013
Ameriserv Food Co February 2011 - April 2011
Public Defender Office: Forensic Science Division October 2009 - May 2010
Skills
Office Administration, Clerical Skills, Event Planning, Microsoft Excel, Accounting, Microsoft Word, Budgets, Microsoft Office, Financial Analysis, Financial Reporting, Project Management, Customer Service, Research, Auditing, Management, Financial Accounting, Administrative..., Clerical Work, Switchboard
Education
Roosevelt University 2013 — 2015
Bachelor of Science (BS), Criminal Justice/ Psychology
Philander Smith College 2010 — 2011
N/A, Criminal Justice
Hirsch Metro High School 2006 — 2010
Diploma, Law and Public Safety
CalPERS October 2014 - Present
Safelite AutoGlass April 2011 - October 2014
USAA June 2001 - June 2006
Skills
Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Automotive, Inventory Management, Training, Team Building, Call Centers, Sales, Microsoft Office, Employee Relations, Vehicles, Recruiting, Automobile, Efficiency
Education
University of San Francisco 1999 — 2000
Bachelor of Arts (B.A.), Psychology
Saint Vincent College 1997 — 1999
Psychology
BB&T March 2015 - Present
Comerica Bank (Tarrytown) January 2013 - March 2015
Capital One Bank October 2006 - January 2013
CompUSA October 2005 - October 2006
Oak Harbor Golf by Linkscorp November 2001 - August 2005
Benson Toyota September 1998 - November 2001
Safelite AutoGlass September 1994 - September 1998
Skills
Business Development, Integrity, Sales Management, Forecasting, Financial Analysis, Accounting, Organizational Behavior, Leadership, Volunteering, People Skills, Change Management, CRM, Strategic Financial..., Commercial Banking, Loans, Analysis, Management, Risk Management, Portfolio Management, Process Improvement, Financial Modeling, Mergers & Acquisitions, Budgets, Corporate Finance, Auditing, Financial Planning, Golf Instruction, Credit Analysis, Credit Derivatives, Credit, Sales, Due Diligence, Investments, Cash Management, Data Analysis, Commercial Lending, Treasury Management, Finance, Banking, Financial Services, Consumer Lending, Relationship Management, Lines Of Credit, Operations Management, New Business Development, Loan Origination, Cross Selling, Underwriting, Retail Banking, Customer Service
Education
St. Edward's University 2011 — 2013
MBA, Finance, 3.86
Austin Community College 2014 — 2016
Professional Accountant Certificate, Accounting
University of New Orleans
B.A., Communications
Safelite AutoGlass October 2009 - Present
Skills
Customer Satisfaction, Customer Service, Customer Retention, Team Building
Education
Polk State College 1989 — 1991
Basic studies
Tulane University January 2013 - Present
Safelite AutoGlass February 2012 - Present
United States Marine Corps January 2008 - January 2012
Skills
Military Operations, Team Leadership, Unmanned Vehicles, Explosives, Firearms, Emergency Medical, Route Planning, Patrol, Disaster Recovery, Fitness Training, Martial Arts, Microsoft Office, Customer Service, Military, Homeland Security, Afghanistan, Emergency Management, Military Experience, Weapons, Security Clearance, Military Training, Operational Planning
Education
Tulane University 2013 — 2015
Currently pursuing a Bachelors Degree, Homeland Security
St. Petersburg College 2005 — 2007
Hopkins Nutrition February 2014 - Present
Safelite AutoGlass March 2013 - January 2014
ShopJimmy June 2008 - March 2013
Hom Furniture September 2007 - June 2008
Techline Furniture, Cabinetry & Closets August 2006 - August 2007
Madison Police Department May 2006 - September 2006
PCA Industrial & Paper Supplies May 2003 - August 2005
Merrill Veterinary Clinic October 2000 - January 2003
Skills
Team Building, Leadership, Customer Service, Management, Training, Customer Satisfaction, Microsoft Office, Microsoft Excel, Facilities Management, New Business Development, Marketing, Operations Management, Supervisory Skills, Logistics Management, Distribution Center..., Windows, Window Installation, Forklift Operator, Lean Operations, Shipping, Customer Returns, TV Repair, Road Maps, Custom Furniture, Customer Support, 5S, Magento, Inventory Control
Education
Rasmussen College-Minnesota 2014 — 2015
Bachelor's degree, Criminal Justice/Law Enforcement Administration
University of Wisconsin-Madison 2002 — 2006
Bachelor of Science (B.S.), Psychology, Criminal Justice
Southern Logistics Group, LLC June 2004 - Present
Southern Logistics Group, LLC July 2001 - June 2004
Safelite AutoGlass April 2001 - June 2004
FedEx Ground February 1999 - April 2001
UPS January 1989 - July 1998
Louisiana Army National Guard February 1988 - February 1996
Skills
Logistics, Warehousing, Leadership, Retail, Inventory Management, Operations Management, Purchasing, Process Improvement, Transportation, Customer Retention, Logistics Management, Supply Chain, Freight, Trucking, LTL, Shipping, P&L Management, Inventory Control, Transportation..., 3PL, Truckload, DOT regulations, P&L, Supply Chain Management, Fleet Management, Flatbed, Tape Management, International Shipping, Dispatching, Distribution Center..., Warehouse Management, Boy Scouts, Customer Service, Management, Contract Negotiation, Account Management, Negotiation
Education
Southeastern Louisiana University
Bachelor of Arts (B.A.), American Government and Politics (United States)
Montgomery County Courthouse September 2008 - Present
Zenkaikon Entertainment, Inc. March 2011 - Present
Safelite AutoGlass March 2008 - September 2008
Beaver County Collaborative Action Network January 2007 - January 2008
Cinemark May 2005 - January 2008
Penn State University January 2006 - May 2007
H.R. Evans Steel Company January 2004 - October 2004
Skills
Computer Proficiency, Windows, Microsoft Office, Microsoft Word, Internet, Programming, C++, HTML, Java, SQL, Computer Hardware, Video Conferencing, A/V systems, A/V Production, Video Production, Creative Writing, Acting
Education
Connecticut School of Broadcasting 2014 — 2014
Certificate in Broadcast Technology, Audio and Video Broadcasting and Production
Penn State University 2000 — 2007
"Bachelor of Arts", English Language and Literature, General
Allstate Insurance - Koch Insurance Group LLC July 2015 - Present
Oklahoma Farm Bureau Mutual Insurance April 2004 - July 2015
TerraConX June 2003 - August 2004
Baker Installations April 2002 - April 2003
Safelite Autoglass December 1999 - March 2002
Safelite AutoGlass March 1999 - December 1999
Commercial Financial Services May 1996 - January 1999
Skills
Insurance, Life Insurance, Sales Management, Sales, Management, Team Building, New Business Development, Start-ups Management, Turn Around Management, Strategic Planning, Account Management, Financial Analysis, Financial Services, Operations Management, Long Term Care Insurance, Disability Insurance, Mutual Funds, Annuities, Customer Service, Sales Process, Forecasting, Organizational..., Personnel Development, Business Process..., Pricing, Project Management, Mentoring New Hires, Peer Mentoring, Relationship Management, Communication, Telecommunications
Education
Oklahoma State University 1992 — 1996
Management, Finance
Edison Senior High
Safelite AutoGlass
Skills
Auto Glass Replacement, Musicians
Education
Southeast Community College 1984 — 1986
Associate of Science (A.S.), Autobody/Collision and Repair Technology/Technician
Safelite AutoGlass March 2014 - Present
O'Reilly Auto Parts 2014 - Present
Advance Auto Parts June 2008 - March 2014
Walmart June 2012 - December 2012
O'Reilly Auto Parts August 2007 - June 2008
AutoZone August 2005 - July 2007
NAPA Auto Parts July 1996 - July 2005
Skills
Multi-unit Retail..., Management, Outside Sales, Job Coaching, Employee Training, Bilingual-English/Spanis..., Recruiting, Sales, Profit, Building Relationships, Big Box, Shrinkage, Driving Results, Store Operations, Customer Satisfaction, Employee Management, People Development, Team Building, Expense Management, Retail, Store Management, Hiring, P&L, Operations Management, Parts, Retail Sales, Inventory Control, Loss Prevention, Coaching, Leadership, Multi-Unit Management, Inventory Management, Customer Retention, Training, P
Education
University of Phoenix 2011 — 2013
Currently Enrolled, Business Administration and Management, General, 3.0
South Puget Sound Community College 2001 — 2002
General Studies, Business Administration and Management, General, 3.5
New Market Vocational Skills Center 1997 — 1998
Auto Body Certification, Auto Body and Repair, 3.7
Talmer Bank and Trust September 2013 - Present
Nationwide Better Health June 2010 - January 2011
Safelite AutoGlass June 2009 - October 2009
ValMark Securities, Inc January 2005 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Kenston
Stark State College of Technology
Associate's degree, Administrative Information Technology
Stow Munroe Falls High School
Safelite AutoGlass March 1993 - Present
Skills
Process Improvement, Call Center, Team Building, Customer Service, Microsoft Office, Project Management, Vendor Management, Customer Satisfaction, Team Leadership, Operations Management, Strategic Planning, Business Analysis, Management, Customer Experience, Visio, Software Documentation, Call Centers, Quality Assurance, Cross-functional Team..., Troubleshooting, Telecommunications, Training, Recruiting, Leadership, Sales, Inventory Management
Education
Otterbein University 1985 — 1988
BA, Fashion Merchandising
Big Walnut 1982 — 1985
High school
Wallick Communities December 2014 - Present
Safelite AutoGlass April 2012 - December 2014
Safelite AutoGlass January 2009 - April 2012
Safelite AutoGlass June 2004 - January 2009
Safelite AutoGlass June 2003 - June 2004
Compuware June 2000 - July 2003
Infinis Inc September 1998 - June 2000
Honda of America Manufacturing June 1996 - June 1998
Skills
IT Strategy, Portfolio Management, Telecommunications..., PMO, Governance, Management, Process Improvement, Project Planning, VoIP, Non-profits, Quality Assurance, Quality Management, Software, Hardware, Engineering, Project Management, Oracle E-Business Suite, Cognos, Application Architecture, Web Applications, Mobile Applications, Business Application..., SharePoint, Department Budgeting, Strategic Planning, Oracle, Integration, Kronos, SPSS, Requirements Analysis, Business Process, Software Documentation, Leadership, Telecommunications, Change Management, Software Development, Security, Team Building, Strategy, Information Technology, Consulting
Education
The Ohio State University Fisher College of Business 2001 — 2004
Master, Business Administration
Ohio University 1991 — 1996
BS, Electrical and Computer Engineering
TEKsystems July 2013 - Present
TEKsystems February 2013 - July 2013
TEKsystems June 2011 - February 2013
Safelite AutoGlass June 2010 - September 2010
The Post Newspaper March 2008 - September 2010
RMD Advertising November 2009 - January 2010
Skills
Management, Social Media, Advertising, Facebook, Telecommunications, Press Releases, Enterprise Software, Sales, Market Research, Staff Augmentation, New Business Development, Analysis, Temporary Placement, IT Service Management, Editing
Education
Ohio University 2007 — 2011
Communication Studies, Organizational Communication with a minor in Retail Merchandising
Kent County May 2015 - Present
Safelite AutoGlass June 2013 - August 2014
The Childrens Place May 2012 - June 2013
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Teamwork, Public Speaking, Community Outreach, Facebook, Leadership, Customer Satisfaction, Event Planning, Team Leadership, Team Building, Project Planning, Event Management, Public Relations
Education
Olivet Nazarene University 2011 — 2015
Bachelor of Science (B.S.), Criminal Justice and Corrections
Amazing Kidz Learning Academy March 2011 - Present
Creative Kidz Enrichment Center March 2011 - Present
Safelite AutoGlass May 2012 - September 2012
Institute for Policy Research September 2010 - January 2012
Gilly Hicks August 2010 - March 2011
Skills
Microsoft Office, Sales, Research, Customer Service, Data Entry, PowerPoint, Microsoft Word, Social Networking, Leadership, Interviews, Time Management
Education
Ohio Dominican University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Safelite AutoGlass December 2008 - Present
Diamond Triumph Auto Glass June 2007 - December 2008
Diamond Triumph Auto Glass January 2003 - June 2007
Skills
Profit, P&L, Customer Satisfaction, Vehicles, Automobile, Automotive, Budgets, Inventory Control, Fleet Management, Customer Retention, Automotive Aftermarket, Sales Operations, Pricing, Inventory Management, Forecasting, Parts, Leadership, Coaching, Team Building, Mergers & Acquisitions, Microsoft Excel, Microsoft Office, Time Management, Financial Analysis, Financial Reporting, Customer Engagement, Presentations, P&L Analysis, Team Leadership, Statistics, Applied Mathematics, P&L Management
Education
Penn State University 1993 — 1998
Bachelor of Applied Science (B.A.Sc.), Mathematics
Greater Nanticoke Area High School
Safelite AutoGlass July 2012 - Present
Safelite Autoglass October 2008 - July 2012
Safelite Autoglass October 2007 - October 2008
Safelite Autoglass July 2006 - October 2007
Skills
Coaching, Team Building, Training, Retail, Inventory Management, Customer Satisfaction, Process Improvement, Operations Management, Customer Retention, Purchasing, Customer Service, Continuous Improvement, Profit, Forecasting, Call Centers, Sales, Leadership, Team Leadership
Education
Ohio Dominican University 2001 — 2006
Safelite AutoGlass August 2015 - Present
Modis April 2015 - August 2015
CareWorks June 2013 - April 2015
Abercrombie & Fitch May 2012 - June 2013
Progressive Medical Inc February 2008 - May 2012
Ohio Department of Development October 2007 - February 2008
Gap Inc. Direct 2007 - 2007
Gap Inc. Direct 2007 - 2007
Skills
Employee Relations, Onboarding, Employee Benefits, Recruiting, Human Resources, Customer Service, Talent Management, New Hire Orientations, College Recruiting, Management, Employee Training, Applicant Tracking..., Interviews, FMLA, Temporary Staffing, Talent Acquisition, HRIS, Benefits Administration, PeopleSoft
Education
The Ohio State University - The Max M. Fisher College of Business 2010 — 2013
Master of Human Resource Management
Ohio University 2003 — 2007
Bachelor of Arts in Psychology
Safelite AutoGlass May 2015 - Present
Safelite AutoGlass November 2007 - Present
LifeCare Alliance 2005 - 2014
Safelite AutoGlass 2000 - 2007
Safelite AutoGlass 1995 - 2000
Safelite AutoGlass 1990 - 1992
Wear Ever Aluminum 1987 - 1989
Wear Ever Aluminum 1985 - 1986
Hamilton Beach Proctor Silex 1984 - 1985
Alcoa/Wear Ever Aluminum 1981 - 1984
Skills
Continuous Improvement, Supply Chain, Supply Chain Management, Purchasing, Warehouse Management, Inventory Management, Process Improvement, Operations Management, Warehousing, Logistics, Procurement, Transportation, Strategic Leadership, Design Patents, Music, designer, Manufacturing, China Manufacturing, Chinese sourcing, Global Sourcing, Leadership, Strategic Planning, Team Building, Management, New Business Development, Automotive, Business Process..., Change Management, Cross-functional Team..., Customer Satisfaction, Forecasting, Income Statement, Inventory Control, Lean Manufacturing, Logistics Management, Materials Management, Product Development, Project Management, Six Sigma, Quality Management, Strategic Sourcing, Supply Management, Supply Chain..., Team Leadership, Vendor Management
Education
Ohio University 1989 — 1990
Master of Business Administration (MBA), Business Administration and Management, General
University of Michigan 1976 — 1981
BSEE, Electrical Engineering
BMW Financial Services January 2015 - Present
Closets By Design November 2011 - Present
BMW Financial Services April 2013 - January 2015
BMW Financial Services May 2012 - April 2013
BMW Financial Services December 2010 - April 2012
Callanen International December 2006 - December 2011
Safelite AutoGlass May 2006 - June 2009
Skills
Public Speaking, Social Media, Writing, Project Coordination, Training & Development
Education
Otterbein College 2006 — 2009
Bachelor of Arts (BA), Organizational Communication, General
Scholastic Book Fairs December 2012 - Present
AvidXchange, Inc. January 2012 - September 2012
Apex Systems August 2011 - January 2012
Uptown Dog T Shirts March 2008 - June 2011
Ohio University September 2010 - November 2010
Safelite AutoGlass June 2010 - August 2010
Skills
PowerPoint, Word, Microsoft Office, Social Media, Excel, Visio, Microsoft Word, Microsoft Excel, Project Management, Team Leadership, Customer Service, Management, Training, Salesforce.com, Sales, Social Networking
Education
Ohio University 2007 — 2011
Bachelor's degree, Organizational Communication
Scripps College of Communication 2007 — 2011
Bachelor of Science in Communication, Organizational Communications
Mount Carmel Health System June 2015 - Present
Agile Technologies 2013 - Present
Expand Socially December 2011 - Present
COPEC February 2013 - Present
RoboVent & VentBoss July 2014 - August 2015
Lightwell Inc. August 2014 - February 2015
Safelite AutoGlass January 2014 - May 2014
The Columbus Dispatch November 2012 - May 2013
Vantiv March 2011 - November 2011
Mediu, LLC August 2010 - February 2011
Skills
Recruiting, Leadership, Social Media Marketing, Human Resources, Training, Lead Generation, Sourcing, Vendor Management, New Business Development, Technical Recruiting, Sales, Marketing, Account Management, Strategy, Business Development, LinkedIn, Facebook, Twitter, TalentBin, Hootsuite, Program Management, Public Speaking, Social Media Training, Event Planning, Strategic Planning, Peoplefluent, Networking, Marketing Strategy, Salesforce.com, Internet Recruiting, Contract Recruitment, Professional Services, Executive Search, Social Media Coach, Applicant Tracking..., Bullhorn, iCIMS, Peopleclick, Taleo, AIRS, Social Media Consulting, Event Marketing, RFP, Social Media Education, Social Media Evangelist, Social Media ROI, Digital Influence, Digital Marketing, Brand Management, Resume Writing
Education
San Diego State University 1995 — 1997
Bachelor of Science (BS)
University of Arizona 1993 — 1995
Safelite AutoGlass April 2015 - Present
Buck Tolbert State Farm January 2014 - Present
Enterprise Rent-A-Car December 2006 - September 2013
Express (limited brands) May 1999 - April 2004
Skills
Fleet Management, Car Rental, Vehicles, Profit, Development Of Employees, Cold Calling, Fleet, Sales, Customer Service, Income Statement, Team Building, Marketing, Recruiting, Employee Management, Employee Training, Building Relationships, Transportation, Customer Retention, Customer Satisfaction, Sales Process, Sales Operations, Sales Presentations, Inventory Management, Outside Sales, Account Management, Hiring, Operations Management, Sales Management, Inventory Control, Profit Maximization, Training, New Business Development, Time Management, Sales Growth, Employee Relations, Retail, Coaching, B2B, P&L, Automobile, Sourcing, Sales Prospecting, Performance Management, New Hire Training, Merchandising, Store Management, Loss Prevention, Profitable Growth, Staff Retention, Interviews
Education
Institute de Touraine, Tours France 2005 — 2005
French language and Culture
Old Dominion University 2000 — 2005
Art History & French
Operational Excellence Consutling Group November 2011 - Present
Safelite AutoGlass October 2003 - November 2011
Safelite AutoGlass June 1999 - October 2003
TGT Transportation April 1992 - June 1999
Skills
Operational Excellence, Service Delivery..., Strategic Leadership, P & L Ownership, Budget Process, Operations Management, Cross-functional Team..., Building World Class..., Inventory Management, Distribution Center..., Wholesale, Warehouse Management, Process Improvement, Best Practices, Union Relations, Mergers, Automotive, Vehicles, Automobile, Automotive Aftermarket, Start-ups, Mergers & Acquisitions, P&L Management, Inventory Control, Lean Manufacturing, Budgets, Team Building, Six Sigma, Retail, Negotiation, Acquisition Integration, Coaching, Supply Chain, Training, Forecasting, Transportation, Onboarding, Warehousing, Sales Operations, Program Management, Leadership, Customer Satisfaction, Organizational..., Income Statement, Time Management, Customer Experience, Project Planning, Purchasing, Customer Retention, Management
Education
Southern New Hampshire University
Organizational Leadership
Nassau Commnity College
AAS, Hotel & Restaurant Management
LaSalle Military Academy
Law Office of Herschel C. Adcock Jr. June 2012 - Present
Safelite AutoGlass June 2009 - June 2012
Education
Southeastern Louisiana University 2007 — 2009
Loranger High School
G4S Secure Solutions (USA) Inc. June 2013 - Present
Roane State Community College November 2012 - February 2013
Safelite AutoGlass 2005 - 2012
Jody's Auto Glass July 2001 - February 2005
Glass Masters January 2001 - July 2001
Skills
Solid computer skills, Auto Glass Replacement, Forklift Operator, Security, Management, Warehouse Management, Customer Satisfaction, Customer Oriented, OSHA Certified, First Aid, Cpr Certified, Quality Assurance, Windows 7, Microsoft Excel, Microsoft Word, CAD, Customer Service, Lean Manufacturing, Telephone Skills, Auto Glass, Automotive Aftermarket, Troubleshooting
Education
Roane State Community College 2012 — 2013
AMTEC Training Program, Advanced Materials Training
Greenback High School 1984 — 1988
High School/Secondary Diplomas and Certificates
Cisco February 2013 - Present
Cisco Systems October 2007 - January 2013
Cisco February 2004 - September 2007
Cisco January 2000 - February 2004
SMART AutoGlass `San Francisco Bay Area January 1997 - January 2000
Safelite AutoGlass September 1989 - January 1997
Skills
Cisco Technologies, Mentoring, SaaS, Management, Multi-channel Marketing, Cross-functional Team..., CRM, Process Improvement, Training, Six Sigma, Operations Management, Unified Communications, Change Management, Leadership, Outsourcing, Analysis, Customer Satisfaction, Business Planning, Vendor Management, Recruiting, Data Center, Cloud Computing, Telecommunications, Managed Services, Go-to-market Strategy, Networking, Sales Enablement, Program Management, Enterprise Software, Professional Services, Partner Management, Solution Selling, MPLS, Channel Partners, Business Alliances, VoIP, Strategic Partnerships, Security, Salesforce.com, Product Management, Routing, Wireless
Education
San Diego State University-California State University
Bachelor of Arts (BA), Political Science and Government
Stanford University
Public Policy Analysis
Safelite AutoGlass June 2010 - Present
McBride Electric August 2004 - March 2010
United Pet Group August 1996 - July 2004
Skills
Budgets
Education
Radford University - College of Business and Economics 2000 — 2003
BBA, Finance
Safelite AutoGlass December 2013 - Present
The Wendy's Company December 2011 - 2013
The Scotts Miracle-Gro Company August 2009 - December 2011
Wendy's International, Inc. 1998 - August 2009
Wendys International 1997 - 1998
Wendys International 1989 - 1997
Wendys International 1988 - 1989
Skills
Project Management, Vendor Management, Benefits Administration, Employee Benefits, PeopleSoft, Strategic Planning, Onboarding, Performance Management, Customer Service, Insurance, Human Resources, Management, FMLA, Talent Management, Process Improvement, HRIS, Employee Relations, Employee Engagement
Education
Otterbein College
Bachelor of Arts, Health Education
Safelite AutoGlass April 2013 - Present
IMI Material Handling Logistics December 2012 - March 2013
Exel July 2012 - December 2012
Freelance Medical Office PR 2011 - 2012
Harrison College 2010 - 2011
Nurtur the Salon 2009 - 2010
Huntington National Bank 2008 - 2009
Huntington National Bank 2007 - 2008
Skills
Marketing Communications, Public Relations, Public Speaking, Administration, Employee Relations, College Recruiting, Recruitment/Retention, Sales Management, Sales Recruitment, Direct Sales, Community Relations, Strategic Communications, Recruiting, Management, Human Resources, Logistics, Business Development, Leadership, Supply Chain Management, System Administration, Strategic Planning, Coaching, Community Development, Customer Service, Training, Retail, Employee Benefits, Interviews, Strategy, Customer Retention, Leadership Development, Team Building, Temporary Placement, Social Networking, Employee Training, Hiring, Time Management, Applicant Tracking..., Onboarding, Sourcing, Cold Calling, Resume Writing, Talent Acquisition, New Hire Orientations, Temporary Staffing, Performance Management, Talent Management, Employee Engagement, Executive Search, Staffing Services
Education
Ohio University 2003 — 2007
Bachelor's degree, Communications and Advertising
State Medical Board of Ohio August 2014 - Present
Quantum Health November 2011 - August 2014
Kroger June 2011 - November 2011
Fusion Group, LLC March 2011 - November 2011
Safelite AutoGlass April 2010 - March 2011
School Choice Ohio January 2010 - April 2010
Job Business Pod April 2009 - January 2010
Ohio House of Representatives January 2007 - January 2009
Ohio House of Representatives January 2006 - January 2007
Children's Hunger Alliance August 2003 - December 2004
Skills
Public Policy, Legislative Relations, Legislation, Nonprofits, Health Insurance, Healthcare Management, Political Campaigns
Education
Ohio University 2005 — 2007
Master, Financial Economics
Ohio University 1993 — 1998
BA, Economics
Safelite AutoGlass February 2015 - Present
The Wendy's Company August 2014 - November 2014
Skills
Research, Statistics, Higher Education, PowerPoint, Microsoft Office, Public Speaking, Social Media, Microsoft Excel, Event Planning, Data Analysis, Customer Service, Social Networking, Accounts Payable, Outlook, Financial Analysis, Microsoft Word, Matlab
Education
The Ohio State University Max Fisher College of Business 2011 — 2014
Bachelor of Science in Business Administration, Accounting and economics
Shanghai University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ECI HVAC LLC September 2014 - Present
Major League Baseball April 2014 - Present
CenturyLink October 2010 - July 2013
Safelite AutoGlass 2008 - 2010
Rainier Industries 2005 - 2008
CompUSA 2001 - 2005
Skills
Right of Way, Microsoft Office, Customer Service, Legal Research, Legal Documents, Telecommunications, Telephone Skills, Easements, Utility Research, Commercial Property..., Real Estate, Sales, Negotiation, Training, Policy, Government, Construction, Project Management, Event Management, Marketing, Social Networking
Education
Shoreline Community College 2013 — 2015
Associate of Arts (AA), Business Administration and Marketing
Mykut Real Estate School 2013 — 2015
Real Estate License, Real Estate
Decatur High School 1996 — 1999
High School Diploma
Grange Insurance December 2013 - Present
Safelite AutoGlass October 2010 - December 2013
Safelite AutoGlass July 2008 - September 2010
The Waterfront Group February 2007 - July 2008
Fairwinds Credit Union October 2005 - August 2006
Spherion Staffing February 2001 - August 2005
Skills
Performance Management, Onboarding, Time Management, Employee Relations, Organizational..., Human Resources, Talent Acquisition, Recruiting, Talent Management, College Recruiting, Coaching, Applicant Tracking..., Leadership, Staff Development, Leadership Development, HRIS, Field Training, Interviews, Staffing Services, Employee Engagement, Employee Training, HR Policies, Succession Planning, Labor Relations, Workforce Planning, Temporary Staffing, Training
Education
Penn State University
Masters, Human Resources & Employment Relations
Stetson University
Bachelors, Business Administration
Fenway Community Health May 2015 - Present
Make It Better Foundation October 2011 - Present
Outlook Media, Inc January 2012 - June 2015
Columbus Public Health May 2013 - April 2015
Talktainment Radio March 2012 - June 2014
AIDS Resource Center Ohio December 2011 - May 2013
AIDS Resource Center Ohio September 2011 - December 2011
Safelite AutoGlass August 2011 - December 2011
Newspaper Network of Central Ohio December 2007 - December 2010
Newsday July 2007 - September 2007
Education
Ohio University 2003 — 2007
Bachelor of Science, Journalism
Rutherford B. Hayes High School 1999 — 2003
H.S. Diploma w/ Honors
Safelite AutoGlass August 1994 - Present
Glass Doctor September 1992 - August 1994
Skills
Customer Satisfaction, Process Improvement, Team Building, Operations Management, Automotive, Customer Retention, Customer Service, Inventory Management, Sales Management, Coaching, Customer Experience, Strategic Planning, Profit, Purchasing, Sales, Sales Operations, Automotive Aftermarket
Education
Oklahoma State University 1988 — 1992
BSBA, Marketing
Higgins High School, Higgins, TX 1975 — 1988
High School Diploma
Jonas Fitness, Inc. October 2010 - Present
Nationwide Insurance March 2010 - October 2010
Sogeti USA April 2008 - October 2010
Safelite AutoGlass October 2009 - February 2010
DSW April 2008 - October 2009
NSB Group December 2001 - February 2008
Schooley Caldwell Associates October 1997 - December 2001
Skills
Business Analysis, Vendor Management, Testing, Agile Methodologies, Quality Assurance, Requirements Gathering, Microsoft SQL Server, Process Improvement, Test Automation, Requirements Analysis, SDLC
Education
DeVry Institute of Technology
BS, CIS
Purdue University
BS, Mathematics
The Ohio State University
Graduate Mathematics
MT Business Technologies, Inc. April 2012 - Present
MCPc December 2010 - March 2012
MT Business Technologies July 2000 - December 2010
Ohio Business Machines May 1995 - 2000
Apple Computer 1990 - 1995
Safelite AutoGlass 1989 - 1990
Xerox Corporation 1987 - 1989
Xerox Corporation 1985 - 1987
Xerox Corporation 1982 - 1985
Xerox 1979 - 1982
Skills
Salesforce.com, Cold Calling, SaaS, Strategic Planning, Sales Operations, Team Building, Selling Skills, Business Development, Customer Satisfaction, Marketing Strategy, Marketing, Negotiation, Professional Services, CRM, Customer Service, Solution Selling, Account Management, Sales Management, Direct Sales, Sales Process, Selling, Cloud Computing, Key Account Management
Education
Park University 1977 — 1982
BA, Business Administration
DICK'S Sporting Goods September 2014 - Present
EXPRESS May 2013 - August 2014
EXPRESS March 2012 - May 2013
Nordstrom September 2011 - March 2012
Safelite AutoGlass June 2010 - September 2010
Skills
Advertising, Graphic Design, Visual Communication, Brand Development, Promotions, Direct Mail, Social Media, Merchandising, Retail, Management
Education
Ohio University 2007 — 2011
Bachelor of Science in Journalism, Advertising Management
Safelite AutoGlass
Skills
Coaching, Customer Satisfaction, Customer Service, Microsoft Excel, Process Improvement, Teaching, Team Building, Teamwork, Time Management, Training
Education
Ohio Dominican University
Bachelor of Applied Science (BASc), Sociology
Safelite AutoGlass June 2007 - Present
Guardian Auto Glass January 2001 - October 2007
Guardian Industries April 1995 - March 2007
Safelite AutoGlass January 1984 - February 1995
Skills
Retail, Marketing Strategy, Purchasing, Sales, Strategic Planning, Sales Process, B2B, Direct Sales, Negotiation, Vehicles, Automobile, Profit, Fleet Management, Key Account Management, Automotive Aftermarket, P&L, P&L Management, Management, Selling
Education
Pittsburgh Institute of Aeronautics 1977 — 1980
Associate's degree, Airframe & Powerplant Mechanics
Steel Valley High School 1976 — 1980
Office of Management and Enterprise Services September 2014 - Present
Metro Signs Corp August 2012 - October 2014
Glass Masters August 2008 - August 2012
Safelite AutoGlass July 2005 - August 2008
Dell November 2004 - July 2005
Skills
Microsoft Excel, Communication Skills, Team Management, Teamwork, Creative Problem Solving, Problem Management, Outstanding time..., Time & Attendance, Microsoft Office, Leadership Development, Facilities Operations, Recruiting, Employee Training, Human Resources, Operations Management, Time Management, Management, Customer Service, Project Management, Strategic Planning, Training, Process Improvement
Education
State of Oklahoma public sector program 2014 — 2016
Certified Public Manager enrollee, Management Information Systems, General
University of Central Oklahoma 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Oklahoma City Community College 2006 — 2008
Associate of Arts (AA), General Studies
Safelite AutoGlass March 2014 - Present
Universal Studios August 2012 - May 2013
Outback Steakhouse May 2009 - July 2012
Skills
Microsoft Excel, Microsoft SQL Server, Report Writing, Oral Communication, Data Analysis, Analysis, Microsoft Word, Cognos, Creative Writing, Team Leadership, Strategic Planning, Customer Satisfaction, Teamwork
Education
Rollins College 2011 — 2014
Bachelor's degree, Economics, 3.42
Valencia College 2009 — 2011
Associate of Arts (A.A.), General Studies, 3.86
Comerica Bank July 2015 - Present
Comerica Bank April 2015 - July 2015
Comerica Bank June 2014 - April 2015
Comerica Bank January 2014 - June 2014
Union Bank June 2012 - January 2014
Bank of America 2010 - June 2012
New York Life Insurance Company 2004 - 2010
Safelite AutoGlass 1997 - 1999
Skills
Home Equity Lines of..., Banking, Loans, Credit, Finance, Consumer Lending, Leadership, Sales, Management, Small Business Lending, Insurance, Sales Presentations, Asset Management, Recruiting, Credit Cards, Life Insurance, Loan Origination, Team Leadership, Mutual Funds, Mortgage Lending, Small Business, Sales Leadership..., Balance Sheet, Christian Ministry, Creative Problem Solving, Home Equity Loans, Fixed Annuities, Retail Banking, Commercial Lending, Variable Annuities, Long Term Care Insurance
Education
Orange Coast College
Business Administration and Management, General
Short-term Assignments January 2015 - Present
AbbVie June 2013 - December 2014
Cquensys September 2012 - May 2013
Safelite AutoGlass February 2012 - August 2012
HP Software October 2006 - January 2012
Megasoft February 2004 - September 2006
Skills
Business Intelligence, Data Warehousing, Dashboard, ETL, MDM, Big Data
Education
Shanmugha Arts, Science, Technology and Research Academy 1998 — 2001
MCA, Computer Applications
Ponnaiyah Ramajayam College 1995 — 1998
Bsc, Computer Science
Lee Supply Co., Inc. July 2013 - Present
Safelite AutoGlass January 2013 - June 2013
Fox's Pizza June 2010 - June 2013
Spud's LLC January 2012 - January 2013
Skills
CAD, Hand Drafting, Architectural Drawings, Architectural Design, AutoCAD Architecture, AutoCAD, Structural Firefighting, Firefighting, Rescue, EMT, Revit, 3D Modeling, Piping, Customer Service, Drawing, Engineering, Microsoft Word, Microsoft Office, Microsoft Excel, Leadership, Team Leadership
Education
Westwood College-Online Campus 2014 — 2015
Associate's Degree, Architectural Drafting, 3.27 GPA
Penn State University 2010 — 2012
N/A - LOA, Architecture, 3.74 GPA
Charleroi Area High School 2006 — 2010
Diploma
Safelite AutoGlass June 2015 - Present
Otterbein University January 2012 - May 2015
Otterbein PRSSA September 2014 - April 2015
Otterbein University September 2014 - December 2014
Safelite AutoGlass May 2014 - August 2014
Bed Bath & Beyond May 2013 - August 2013
Otterbein 360 and Tan and Cardinal January 2013 - May 2013
Kroger June 2010 - August 2011
Huntington Hills June 2008 - May 2009
Skills
Communication, Public Speaking, Situational Leadership, Time Management, Organization, Editing, Public Relations, News Writing, Customer Service, Social Networking, Research, Data Entry, Microsoft Word, Microsoft Office, Microsoft Powerpoint, Microsoft Excel, Social Media, Photoshop, Non-profits, Creative Writing, Online Journalism, Photojournalism, Digital Photography, Work Ethic, Journalism, Interviews, Internal Communications, Visual Communication, Vocus, Student Teaching, Press Releases, Associated Press style, Corporate Communications, PowerPoint, Nonprofits
Education
Otterbein University 2011 — 2015
Bachelor of Arts (B.A.), Communication and Media Studies
Pickerington High School North 2007 — 2011
Glass America June 2007 - Present
Safelite AutoGlass October 2000 - June 2007
Area Auto Glass of Virginia April 1993 - June 1998
Skills
Team Building, Automotive, Sales Management, Customer Satisfaction
Education
Old Dominion University
Le-Vel.com March 2015 - Present
Zale (Gordon's Jewelers) July 2013 - Present
Psalm 46:10, Inc. January 2010 - Present
Joplin and Springfield MO November 2010 - July 2013
Safelite AutoGlass June 2009 - June 2010
National Glass Distributor May 2005 - May 2009
Independent Glass Distributors Ltd. January 2002 - November 2005
Skills
Strategic Planning, Negotiation, Social Media, Public Speaking, Outlook, Customer Satisfaction, Project Management, Research, Inventory, Excel, Word, Sales, Marketing, Teaching, Counseling, Proofreading/Editing, Leadership, Retail, Budgets
Education
University of Denver 1986 — 1988
Bachelor of Fine Arts (BFA), Illustration
Pensacola Junior College 1984 — 1986
Associate of Arts (AA), Graphic Design
Safelite AutoGlass January 1998 - Present
PPG Industries July 1979 - December 1998
Skills
Customer Satisfaction, Team Building, Process Improvement, Inventory Management, Operations Management, Customer Retention, Project Management, Leadership, Customer Service, Forecasting, Management, Team Leadership, Continuous Improvement, Profit, Purchasing, Sales Management
Education
Ohio University 1985 — 1996
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Liberty Mutual Insurance March 2015 - Present
Safelite AutoGlass May 2014 - March 2015
Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Root Cause Problem..., Conflict Resolution, Availability, Avaya Technologies, Team Building, ISTAR, Lync, Microsoft Excel, Microsoft Word, Outlook, RightFax, Google Docs, Google Maps, Electronic Payments, Payment Systems, Payment Card Processing, Billing Systems, Personal Insurance, Appointment Scheduling, Lead Generation, Adobe Acrobat, Endorsements, Flow Charts, Team Motivation, Privacy Policies, Privacy Protection, Quality Assurance, Inventory Management, Leadership, Data Entry, Time Management
Education
Pima Medical Institute-Mesa 2011 — 2011
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Corona del Sol High School 2002 — 2006
High School
Galena Park ISD August 2015 - Present
Dine' College (formerly Navajo Community College) August 2015 - Present
Lone Star College June 2015 - Present
Cy-Fair ISD December 2014 - March 2015
Marek Family of Companies May 2013 - October 2013
Guerra-Watson & Associates, PLLC June 2012 - September 2012
Taylor Companies January 2011 - March 2012
Catering by George 2008 - 2011
Safelite AutoGlass June 2009 - November 2010
Dallas Police Department November 2001 - April 2009
Skills
Leadership, Logistics, Management, Troubleshooting, Customer Service, Time Management, Sales Operations, Process Scheduler, Team Building, Strategic Planning, Budgets, Microsoft Office, Operations Management, Change Management, Coaching, Process Improvement, Microsoft Word, Microsoft Excel
Education
Walden University 2007 — 2014
Doctor of Philosophy (PhD), Psychology, 4.0
University of Phoenix 2003 — 2004
Master's, Management
Sam Houston State University 1996 — 2000
Bachelor of Science (B.S.), Criminal Justice/Police Science
FLARNG May 2014 - Present
Capital Regional Medical Center November 2013 - Present
FLARNG January 2006 - Present
FLARNG February 1990 - Present
FLARNG 2013 - 2014
FLARNG December 2012 - November 2013
Safelite AutoGlass February 2006 - November 2012
Atlas Auto Glass January 1991 - October 1997
Skills
Military, Leadership, Management, Process Improvement, Training, Security Clearance, Customer Service, Program Management, Team Leadership, Government, DoD, Military Operations, Team Building, Project Management, Project Planning, Operations Management, Security, Army, Government Contracting, General Fund Enterprise..., Contracting Officer..., Certified BLS Instructor, Army Combat Medic/ 68W
Education
Roger Williams University 2011 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management
Tallahassee Community College 2004 — 2007
Associate of Arts (AA), General Studies
Safelite AutoGlass July 1995 - Present
McMillan Piper January 1993 - June 1995
Skills
Customer Satisfaction, Troubleshooting, Customer Service, Process Improvement, Inventory Management, Team Building, Windows 7, Continuous Improvement, Computer Hardware, Team Leadership, Operations Management, Microsoft Office, Telephone Skills, Windows XP, Management, Purchasing, Leadership, Microsoft Excel, Teamwork, Lean Manufacturing, Technical Support, Microsoft Word, Manufacturing, Recruiting, Automotive, Training, Coaching, Problem Solving
Education
University of Washington 1993 — 1995
Shoreline Community College
Safelite AutoGlass March 2013 - Present
Integrated Electrical Systems Inc. October 2011 - September 2012
San Carlos Police Department March 2008 - October 2011
Skills
Customer Service, Timely Decision Making, Ethical Decision Making, Work Ethic, Phlebotomy, Field Training Officer, Hiring, Hiring Personnel, Supervisory Skills, Supervisory Experience, Committed to..., Professional..., Accepting Responsibility, Account Management, Managing Workflow, Construction, Employee Training, Human Resources, Enforcement, Traffic Enforcement, Criminal Investigations, Private Investigations, Federal Indian Law, State & Federal Laws, Federal Law Enforcement, Data Entry, Accurate Data Entry, Report Writing, Microsoft Office, Microsoft Word, Microsoft Excel, Shorthand
Education
University of Phoenix 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Phoenix College 2010 — 2010
Certificate, Law Enforcement Phlebotomy
Safelite AutoGlass October 2012 - September 2014
Huntington National Bank December 2010 - October 2012
Huntington National Bank February 2005 - December 2010
Bath & Body Works February 2003 - February 2005
FranklinCovey September 2000 - February 2003
Victoria's Secret August 1999 - September 2000
Skills
Leadership Development, Change Management, Organizational..., Instructional Design, Talent Management, Performance Management, Project Management, Curriculum Development, Team Leadership, Strategic Planning, Executive Coaching, Process Improvement, Culture Change, Cross-functional Team..., Teaching, Management Consulting, Editing, Workshop Facilitation, Performance Improvement, Curriculum Design, Curriculum Mapping, Sales Process..., Customer Experience, Organizational Needs..., Training Needs Analysis, Executive Development, Organisational Alignment, Team Facilitation, Conflict Resolution, Staff Development, Program Development, Training & Development, Budgets, Program Evaluation, Productivity Improvement, Employee Training
Education
University of Southern California - Marshall School of Business
Executive Education, Strategic Organizational Design
Simmons College
Master of Arts (M.A.), Literature, Awarded with Distiction
Wheaton College (MA)
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies, Magna Cum Laude
The Post January 2015 - Present
Scripps School of Journalism August 2014 - Present
Backdrop Magazine September 2013 - Present
Scripps School of Journalism August 2013 - Present
ColumbusUnderground.com May 2014 - August 2014
Safelite AutoGlass June 2013 - August 2013
Riverside Methodist Hospital August 2010 - March 2013
Organizing for Action May 2012 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Recruiting
Education
Ohio University 2013 — 2017
Bachelor of Science (B.S.), Journalism
Westerville South High School 2009 — 2013
Not A Problem Inc January 2015 - Present
Zipcar April 2014 - January 2015
Safelite AutoGlass December 2013 - March 2014
Google September 2013 - January 2014
Seattle Tilth January 2013 - March 2013
White House Black Market March 2010 - July 2012
Skills
Environmental Awareness, GIS, Environmental Issues, Environmental Policy, Volunteer Management, Environmental Compliance, Climate Change, Sustainability, Microsoft Office, Survey Research, Social Outreach, Environmental Studies, Retail Sales, Buyouts, Microsoft Excel, Retail Buying
Education
University of Washington 2011 — 2013
Bachelor of Arts (B.A.), Environmental Studies
South Seattle Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Inbios international August 2014 - Present
Inbios International August 2013 - August 2014
Safelite AutoGlass June 2011 - August 2013
The Odom Corporation April 2005 - June 2011
Blockbuster May 2001 - April 2005
Skills
Computer Skills, Management, Forklift Operator, Graphic Design, Inventory Control, Quality Control, Department of..., Phlebotomy, Laboratory, Safety, Communicator, Priority Management, Hiring Practices, Analytical Skills, Training, Customer Service, Data Entry, Inventory Management, Chemistry, Microsoft Excel, Teamwork, Microsoft Word, GMP, Research, Product Development, PowerPoint
Education
Eastern Washington University 2006 — 2009
Bachelor of Science (BS), Biology
Spokane Falls Community College 2004 — 2006
Associate of Arts (AA), Associates Degree
Safelite AutoGlass November 2011 - Present
Skills
Employee Engagement, Customer Retention, Training, Performance Management, Team Building, Customer Satisfaction, Coaching, Customer Service
Education
Columbus State Community College 2012 — 2016
Marketing, Sophomore
Ohio State School of Cosmetology-Columbus 2009 — 2011
JPMorgan Chase January 2013 - Present
Robert Half Technology February 2011 - January 2013
Pulsar IT Consulting June 2010 - February 2011
Safelite AutoGlass January 2010 - June 2010
The Bartech Group October 2007 - May 2009
Sapphire Technologies July 2006 - October 2007
Van Dyne Crotty, Inc April 2005 - April 2006
Skills
Interviews, Sourcing, Onboarding, Recruiting, Project Management, Account Management, Networking, Customer Service, Technical Recruiting, Business Development, Analysis, Management, Screening, Telecommunications, Leadership, Sales, Information Technology, Temporary Placement, Cold Calling, Client Development, Risk Management, Training
Education
Sinclair Community College
Journalism
American Furniture Warehouse September 2013 - Present
Fresh & Easy Neighborhood Market, Inc. March 2011 - Present
The Great Indoors October 2010 - March 2011
Safelite AutoGlass May 2010 - June 2010
Unemployed August 2009 - June 2010
Mercedes Benz of Albuquerque March 2006 - August 2008
Skills
Inventory Management, Inventory Control, Account Management, Customer Experience, Sales Management, Cold Calling, Vehicles, Microsoft Office, Overcome Objections, Close Deals, Customer Service..., Client Follow-up, Commitment to Customer..., Phone Manner, Office Skills, Time Management, Process Scheduler, Cash Register, 10 Key, Merchandising, POS, Retail Sales, Clerical Skills, Appointment Scheduling, Purchasing, Forklift Operator, Pricing, Deal Closure, Training, Phone Etiquette, Cashiering, Data Entry, Store Management, Telephone Skills, Hiring, Cash Handling Experience, Customer Service
Education
Orange Coast College 1971 — 1972
AA, Art History, Social Psychology
Safelite AutoGlass January 2013 - Present
LamTech Marblux and Stonehouse Countertops 1998 - 2012
Moore's Lumber January 1994 - November 1997
84 Lumber Company May 1975 - March 1990
Skills
Strategic Planning, Marketing Strategy, New Business Development, Executive Management, Performance Management, Sales Management, Sales, Customer Service, Strategy, Product Development, Product Management, Retail, Marketing, Contract Negotiation, Team Building, Negotiation, Business Development, Pricing, Training, Sales Process, Program Management, P&L Management, Selling, Forecasting, Account Management, Inventory Management, Key Account Management, Customer Retention, B2B, Cold Calling
Education
Ohio University 1970 — 1974
Bachelor of Business Administration (BBA), Marketing
Health and Wellness Pharmacy October 2012 - Present
CVS Caremark Corporation May 2012 - Present
Olentangy Pediatrics April 2011 - Present
Otterbein University August 2010 - May 2012
Forever XXI February 2011 - September 2011
Safelite AutoGlass August 2009 - August 2010
Panda Express January 2007 - January 2009
Ecole Kenwood January 2007 - January 2008
Riverside Methodist Hospital January 2006 - January 2007
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, HTML, Research, Social Media, Teamwork, English, Windows
Education
Otterbein University 2008 — 2012
Bachelors of Science, Life Science-HSCI
Columbus Alternative High School 2004 — 2008
College Prep- High School Diploma
Accenture Federal Services September 2011 - Present
Siemens Industry, Inc. January 2001 - January 2011
JEGS High Performance February 1999 - August 2000
IKON Office Solutions February 1995 - October 1998
Safelite AutoGlass December 1990 - September 1994
Skills
Process Improvement, Testing, Integration, Business Process, SAP, Project Management, Analysis
Education
Otterbein University
Bachelor of Arts, Psychology
Landmark Properties Group November 2012 - Present
Accountemps September 2011 - November 2012
Safelite AutoGlass June 2010 - June 2011
Skills
Accounting, Bookkeeping, Accounts Payable, Auditing, Employee Relations, General Ledger, Financial Analysis, Access, Time Management, Process Improvement, Outlook, Microsoft Excel, Invoicing, Finance, Account Reconciliation
Education
Ohio Northern University 2006 — 2010
Bachelor of Science (BS), Accounting
Primary Solutions January 2012 - Present
Primary Solutions January 2012 - November 2013
Primary Solutions March 2011 - January 2012
Primary Solutions December 2009 - March 2011
Franklinton Career Center June 2009 - November 2009
County-Certified Type B Home Child Care Provider March 2003 - May 2009
Safelite AutoGlass July 1998 - February 2003
The Palmer-Donavin Mfg. Co. February 1996 - May 1998
Ohio Legislative Service Commission September 1994 - February 1996
The Palmer-Donavin Mfg. Co. March 1993 - September 1994
Skills
Marketing, Event Planning, Newsletters, Advertising, Event Management, Corporate Communications, Graphic Design, Budgets, Leadership, Public Relations, Social Media Marketing, Public Speaking, Client Training, Strategic Marketing..., Research Information, Email Marketing, Drip Marketing, B2B Marketing, B2C marketing, Internal Marketing, Market Planning, Training, Internal Communications
Education
Otterbein College 1988 — 1992
Bachelor of Arts (B.A.), Public Relations
Safelite AutoGlass January 2014 - Present
Safelite AutoGlass May 2012 - January 2014
Safelite AutoGlass October 2011 - May 2012
Safelite AutoGlass July 2011 - October 2011
Abercrombie & Fitch January 2011 - July 2011
Safelite AutoGlass May 2009 - September 2009
Skills
History, Customer Service, Sales, Communications, Retail, Leadership Development, Team Leadership, Resolving customer..., American Politics, Coaching, Customer Satisfaction, Marketing, Employee Relations, Team Building, Negotiation, Management, Customer Retention, Time Management, Call Centers, Customer Experience, Leadership, Training
Education
Otterbein College 2007 — 2011
Bachelor of Arts, History
Thomas Worthington High School 2003 — 2007
BOP
Vaco September 2014 - Present
Safelite AutoGlass February 2010 - October 2014
Honda Trading America July 2010 - January 2011
Roto Studio April 2008 - March 2009
Robert Half Technology August 2007 - April 2008
Gap Inc. Direct October 2006 - March 2007
Skills
Talent Acquisition, Technical Recruiting, Sourcing, Applicant Tracking..., Interviews, Recruiting, Staff Augmentation, Onboarding, Screening, Temporary Placement, PeopleSoft, Vendor Management, College Recruiting, Networking, Staffing Services, SDLC, Screening Resumes, HRIS, Cold Calling, Benefits Negotiation, Human Resources, Internet Recruiting, Contract Recruitment, Temporary Staffing, Hiring, Executive Search, Employee Relations, New Hire Orientations, Taleo, Employer Branding, HR Policies, Permanent Placement, Corporate Recruiting, IT Recruitment, Recruitment Advertising, Talent Management, Resume Writing, Job Descriptions, Interview Preparation, High Fives
Education
Ohio University 1999 — 2003
Bachelor's Degree, Journalism- News Writing and Editing
Gahanna Lincoln High School
Safelite AutoGlass May 2013 - Present
JPMorgan Chase & Co. August 2012 - June 2013
Cardinal Health October 2011 - August 2012
Nationwide Insurance March 2010 - October 2011
Limited Brands February 2000 - September 2009
Bob Evans 1992 - 2000
Skills
Organizational Design, Compensation, HRIS, Management Consulting, Business Strategy, Sales Incentive Design..., Recruiting, Employee Relations, Deferred Compensation, Leadership, Performance Management, Personnel Management, Human Resources, PeopleSoft, Program Management, Employee Benefits, Incentive Programs, Talent Management, Succession Planning, Onboarding, Benefits Administration, HR Policies, Vendor Management, Data Analysis, HR Consulting, Management, Employee Engagement, Interviews, Organizational..., Process Improvement, Team Building, Talent Acquisition, Training, Workforce Planning, Employee Training, Leadership Development, New Hire Orientations, Coaching
Education
Ohio University
Bachelor's Degree - Business
Deloitte June 2014 - Present
Deloitte October 2012 - June 2014
Sogeti USA, LLC June 2011 - October 2012
Sogeti USA, LLC June 2010 - June 2011
Safelite AutoGlass June 2008 - January 2010
Education
Ohio University 2006 — 2010
Bachelor of Business Administration
Safelite AutoGlass June 2014 - Present
Limited Brands September 2010 - May 2014
L Brands June 2004 - September 2010
Education
Strayer University
Safelite AutoGlass December 2014 - Present
Safelite AutoGlass February 2013 - December 2014
Safelite October 2009 - February 2013
Safelite June 2008 - October 2009
ClearSaleing October 2007 - May 2008
BestTransport August 2004 - October 2007
Compuware Consultant at Title First May 2004 - August 2004
Dedicated Technologies 2002 - May 2004
Applied Innovation March 2000 - August 2002
Comair October 1998 - March 2000
Skills
Business Analysis, Project Management, Process Improvement, Microsoft Office, Technical Writing
Education
Ohio University 1994 — 1998
Bachelor of Arts, English/Creative Writing
UCHealth - West Chester Hospital September 2011 - Present
Health Alliance 2007 - September 2011
Health Alliance November 2004 - October 2007
Safelite AutoGlass 2001 - 2004
Deloitte and Touche 1998 - 2001
Skills
Accounting, Financial Analysis, Financial Reporting, Access, Budget, Managerial Finance, Auditing, Outlook, Microsoft Excel
Education
Ohio Wesleyan University 1994 — 1998
Bachelor of Science (BS), Accounting
Infinite Energy, Inc. September 2011 - Present
Columbus Catfish 2008 - 2008
Columbus Catfish 2008 - 2008
Perimeter Drycleaners October 2000 - April 2007
safelite autoglass 1999 - 2007
safelite autoglass 1999 - 2007
safelite autoglass 1999 - 2007
safelite autoglass 1999 - 2007
Skills
Customer Service, Negotiation, Marketing, Sales Management, Strategic Planning, New Business Development, Marketing Strategy, Contract Negotiation, Microsoft Office, Team Building, Microsoft Excel, Training, PowerPoint, Business Development, Account Management
Education
Strayer University 2005 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
The Dispatch Printing Company January 2007 - Present
Tween Brands, Inc. 2005 - 2006
Safelite AutoGlass 1996 - 2005
Deloitte & Touche 1982 - 1996
Skills
Forecasting, Accounting, Budgets, Financial Analysis, Strategic Planning, Financial Reporting, Leadership, Process Improvement, Sarbanes-Oxley Act, Variance Analysis, Auditing, Business Planning, Financial Accounting, Strategic Financial..., Finance, Financial Planning, Management
Education
Ohio Wesleyan University 1978 — 1982
Bachelor of Arts (B.A.), Accounting and Economics, Magna Cum Laude
MSC Industrial Supply September 2011 - Present
MSC Industrial Supply December 2010 - August 2011
MSC Industrial Supply October 2005 - December 2010
J&L Industrial Supply 1997 - 2005
Safelite AutoGlass 1992 - 1997
Liberty Machine May 1989 - August 1992
Skills
Sales Support, Industrial Distribution, Sales Process, Negotiation, Problem Solving, Customer Relations, Inventory Management, Strategic Planning, Consultative Selling, Sales Operations, Product Development, Key Account Management, Management, Marketing, Customer Service, Training, Manufacturing, Sales Management, Account Management, Direct Sales, Cold Calling, B2B, New Business Development
Education
San Francisco State University
BA, History/Economics
Safelite AutoGlass Area Sales managerSafelite AutoglassJune 1990 - Present
Skills
Customer Satisfaction, Sales, Operations Management, Automotive, Account Management
Education
Oregon State University 1976 — 1980
MICROS Systems Inc May 2015 - August 2015
Avery Dennison March 2015 - April 2015
Neenah Paper August 2014 - February 2015
Safelite AutoGlass November 2013 - August 2014
Neenah Paper July 2012 - October 2013
BMW Financial Services September 2011 - June 2012
CNA National June 2011 - August 2011
Intelligrated June 2010 - May 2011
Dell Services November 2009 - May 2010
Vantage Deluxe World Travel July 2009 - December 2009
Skills
Oracle E-Business Suite, Functional Decomposition, Project Planning, Fit/Gap Analysis, Requirements Analysis, Business Process Design, Software Evaluations, Solutions Design, Application..., Test Planning, Test Execution, Training Delivery, Design Specifications, Report Design, Oracle Applications, ERP, Order to Cash, Accounting, Procure-to-Pay, IT Strategy, Business Analysis, Process Improvement, Business Process, Solution Architecture, Consulting, Business Intelligence, SDLC, Integration, Oracle, Business Process...
Education
Penn State University 1988 — 1993
B.S., Finance and International Business
Safelite AutoGlass September 2015 - Present
inVentiv Creative Studios, formerly inServ Worldwide (an inVentiv Health Company) March 2014 - August 2015
inVentiv Creative Studios, formerly inServ Worldwide (an inVentiv Health Company) May 2011 - August 2014
inVentiv Creative Studios, formerly inServ Worldwide (an inVentiv Health Company) February 2010 - May 2011
GSW Worldwide October 2005 - February 2010
Buchanan&associates June 2002 - June 2005
Lane Bryant April 2002 - June 2002
The Wall Street Journal June 1998 - August 1998
Skills
User Experience, Wireframes, Whiteboarding, Proto.io, OmniGraffle, Logo Design, Direct Mail, Advertising, Layout, Graphics, Interactive Advertising, Visual Communication, Posters, Corporate Branding, Creative Direction, Creative Strategy, Adobe Creative Suite, Art, Art Direction, Typography, Corporate Identity, Interactive Marketing, Brand Development, Internal Communications, Banners, Concept Development, Graphic Design, Interaction Design, Integrated Marketing, Brochures, Axure
Education
Ohio University 1995 — 2000
BS, Advertising Management with Specialization Areas in Graphic Design and Creative Writing
Cardinal Health August 2012 - April 2013
Garden City Group May 2012 - July 2012
Safelite AutoGlass August 2011 - April 2012
Ideal Image July 2008 - July 2009
Skills
Team Building, Customer Service, Leadership, Management, Strategic Planning, Customer Satisfaction, Team Leadership, Social Media, Microsoft Office, Customer Retention, Account Management, Healthcare, Microsoft Excel, HTML, Photography, JavaScript, Sales
Education
Park University 2009 — 2009
Computer Science
University of Phoenix 2005 — 2007
Business Management
Harrisoville High School 1994 — 1997
Humana November 2014 - Present
HUMANA October 2008 - Present
CEI March 2008 - September 2008
GNC September 2008 - December 2008
Harmon Solutions Group September 2005 - March 2008
Safelite AutoGlass May 2002 - August 2005
Computer Aid, Inc. March 1998 - May 2002
Sealand shipping Corporation May 1996 - January 1998
Skills
Solution Architecture, Architectural Design, .NET, Blaze Advisor, Microsoft SQL Server, Agile & Waterfall..., Web Services, Web Application Design, Web Design, Web Development, IBM Mainframe, Scrum, Healthcare Information..., Medicare, Medicare Part D, Medicare Prescription..., CMS, EDI, Business Analysis, Business Process...
Education
Osmania University 1991 — 1995
Bachelor of Engineering (BE)
Safelite AutoGlass December 2014 - Present
Safelite AutoGlass 2004 - Present
Limited Brands 1996 - 2004
Skills
Fleet Management, Management, Supply Chain, Logistics, Profit, Customer Satisfaction, Budgets, Leadership, Cold Calling, Automotive Aftermarket, Vehicles, Training, Strategy, Program Management, Supply Chain Management, Operations Management, Contract Negotiation, Warehouse Management, Time Management, Transportation, Fleet Operations, Process Improvement, Automotive, Account Management, Warehousing, Inventory Management, Parts, Forecasting, Automobile, Purchasing, P&L Management, Procurement, Sales, Sales Operations, Continuous Improvement, 3PL, Sales Process, Team Building, Logistics Management, Retail, Negotiation, Automotive Repair, Inventory Control, Customer Retention, B2B, Sales Management, New Business Development, P&L, Shipping, Pricing
Education
Ohio University 1989 — 1991
Fashion Merchandising, French
Safelite AutoGlass July 2001 - July 2015
Diamond Triumph Auto Glass March 2001 - July 2007
Diamond Triumph Auto Glass May 2001 - June 2003
Skills
Sales Management, Customer Service, Consultative Selling, Marketing Strategy, New Business Development, Account Management, Team Building, Customer Retention, Selling, Customer Satisfaction, Marketing, Business Planning, Sales Operations, Sales Process, Automotive, Sales, Vehicles
Education
Quinsigamond Community College
Business
Safelite AutoGlass February 2014 - Present
Safelite AutoGlass May 2004 - February 2014
Belron US, formerly Safelite Glass May 2004 - February 2014
Safelite Auto Glass March 2000 - May 2004
Safelite Auto Glass October 1999 - March 2000
United Parcel Service (UPS) 1990 - 1997
Skills
Management, Inventory Management, Leadership, Operations Management, Customer Satisfaction, Team Building, Customer Retention, Forecasting, Profit, Process Improvement, Time Management, Sales Operations, Sales Management, Inventory Control
Education
Robert Morris University 1990 — 1996
Bachelor's degree, Accounting and Business/Management
Robert Morris University 1989 — 1996
Bachelor, Accounting/Business
Safelite AutoGlass September 2012 - Present
G&K Services August 2007 - September 2012
Enterprise Rent-A-Car 1996 - 2005
Skills
Cold Calling, Team Building, Sales Management, Customer Retention, Forecasting, Leadership, Management, Microsoft Office, New Business Development, Operations Management, Sales, Sales Operations, Sales Presentations, Sales Process, Selling, Training
Education
Purdue University 1991 — 1995
BS, Consumer Affairs
Safelite AutoGlass June 2015 - Present
Nesco Resource July 2013 - June 2015
Independent Consultant 2012 - 2013
Independent Consultant 2005 - 2013
Skills
Change Management, Project Management, Management, Microsoft Office, Customer Service, Leadership, Strategic Planning, Microsoft Excel, Sales, Research, Public Speaking, Program Management, Technical Recruiting, Interviews, Applicant Tracking..., Talent Acquisition, Internet Recruiting
Education
Ohio University
Bachelor of Arts (B.A.), Political Science and Government
Safelite AutoGlass March 2012 - Present
Safelite AutoGlass March 2009 - February 2012
Safelite AutoGlass April 2008 - February 2009
Skills
Recruiting, Forecasting, Process Improvement, Microsoft Excel, Accounting, Analysis, Customer Retention, Customer Satisfaction, Customer Service, Inventory Management, Leadership, Management, Microsoft Office, Operations Management, PeopleSoft, Sales, Sales Management, Team Building
Education
Ohio Dominican University 2003 — 2007
Bachelor of Science and Business Administration, Cum Laude
CIECA January 2015 - Present
Safelite AutoGlass January 2015 - Present
CIECA January 2014 - Present
Safelite Solutions LLC 2002 - Present
CIECA January 2013 - January 2014
CIECA January 2012 - January 2013
Safelite Auto Glass 1999 - 2002
Safelite Auto Glass 1994 - 1999
Safelite Auto Glass 1992 - 1994
Skills
Customer Satisfaction, Process Improvement, Automotive, Quality Assurance, Call Centers, Customer Retention, Parts, Team Building, Automotive Aftermarket, Fleet Management, Automobile, Call Center, Claims Management, EDI, Business Analysis, Inventory Management, Access, System Deployment, Microsoft Office, Internal Audit, Management, Billing Systems, Claims Resolution, Business Process..., Auto Glass, Account Management, Visio, Visual Arts, IT Audit, Project Management, Invoice Processing, Quality Management, SSAE16, SAS70, ISO9001 Auditor, ANSI X12, XML Spy, XML Schema, Project, Business Process Design..., Implementation &..., Business Process..., Purchasing, Training, Continuous Improvement
Education
Otterbein University 1985 — 1989
BA, Communications
Agero, Inc. March 2008 - Present
Safelite AutoGlass February 1996 - March 2000
State Street Consultants January 1995 - February 1996
Enterprise Rent-A-Car June 1992 - January 1995
Skills
Customer Service, Customer Satisfaction, Problem Solving, Microsoft Office, Outlook, Word, Excel, Customer Relations, PowerPoint, Account Management, Retail, Windows, Teamwork, Coaching, Team Building, Analysis, Call Centers, Forecasting, Management, Microsoft Excel, Microsoft Word, Process Improvement, Salesforce.com, Training
Education
Salem State College 1989 — 1992
Master of Business Administration (M.B.A.), Business
University of Massachusetts, Amherst 1984 — 1988
Bachelor of Science (B.S.), Hotel, Restaurant & Travel Administration
Stone Oak Care Center September 2013 - Present
Remington Medical Resorts April 2008 - September 2013
PMM- Pinnacle Medical Marketing Consultants April 2008 - August 2010
IPC The Hospitalist Company, Inc. April 2008 - July 2008
Total Care Management Associates October 2007 - March 2008
South Texas Radiology Imaging Centers October 2002 - October 2007
Safelite AutoGlass July 1999 - October 2002
Girling Health Care July 1997 - July 1999
U.S. Auto Glass Inc./ Now Safelite Auto Glass June 1990 - July 1997
Skills
Public Relations, Strategic Planning, Project Management, Event Management, Team Building, Social Media, Leadership, Healthcare, Event Planning, Start-ups, Healthcare Management, Advertising, Public Speaking, Marketing, Sales, Management
Education
The University of Texas at San Antonio 1993 — 1995
Communication and Media Studies
San Antonio College 1990 — 1992
Communications
Thomas Jefferson High School 1987 — 1990
High School
MXD Group February 2014 - Present
Gallo Wine Sales of NJ March 2001 - January 2014
Safelite AutoGlass November 1998 - February 2001
Hygrade Distribution & Delivery Systems February 1992 - October 1998
Skills
Inventory Management, Operations Management, Warehousing, Logistics, Supply Chain, Supply Chain Management, Inventory Control, Warehouse Management, Distribution Center..., Transportation, Budgets, 3PL, Supply Chain..., Freight, Strategic Sourcing, Team Building, Logistics Management, Transportation..., Reverse Logistics, Shipping, Management, Process Improvement
Education
Rutgers University 1983 — 1987
BS, Business Administration and Management, General
Safelite AutoGlass March 2015 - Present
Safelite AutoGlass 2008 - March 2015
Diamond Triumph Auto Glass 2001 - 2008
Allied Services 1989 - 2001
Skills
Inventory Control, Operations Management, Automotive, Inventory Management, Supply Chain, Financial Analysis, Team Building, Continuous Improvement, Project Management, Leadership, Sales Operations, Supply Chain Management, Sales Management, Purchasing, Warehousing, Management, Logistics, Process Improvement, Customer Satisfaction, Recruiting, Budgets, Cross-functional Team..., Income Statement, Manufacturing, Fleet Management, Retail
Education
Penn State University
Bachelor of Science, Business Logistics
Safelite AutoGlass March 2007 - Present
Guardian Industries July 1994 - March 2007
Skills
Sales
Education
Ohio University 1983 — 1987
Bachelor of Arts (B.A.)
Aetna November 2014 - Present
Hittle House January 2014 - October 2014
Progressive Medical, Inc. October 2011 - January 2014
Progressive Medical, Inc. April 2007 - October 2011
Safelite AutoGlass November 2005 - April 2007
Safelite AutoGlass May 2005 - November 2005
AppleTree Assisted Living February 1999 - August 2005
Safelite AutoGlass November 2004 - May 2005
Skills
Customer Service, Healthcare, Leadership, Managed Care, Process Improvement, Supervisory Skills, Team Building, Training, Workers Compensation, Insurance, Account Management, Call Centers
Education
Ohio Dominican University
Communications
Comfort Systems USA August 2012 - Present
Loretto December 2008 - January 2010
Loretto June 2003 - December 2008
Loretto July 2000 - June 2003
Loretto June 1993 - July 2000
Safelite AutoGlass March 1990 - August 1990
Bennetts Hotels Inc June 1986 - February 1990
Skills
Payroll, Human Resources, Accounts Receivable, Administrative..., Office Management, General Administrative..., Customer Service, Purchasing, Data Entry, Background Checks, Schedules, Resolving Issues, Troubleshooting, Employee Training, Documentations
Education
Onondaga Community College 2010 — 2011
Associate of Science (A.S.), Social Work
Safelite Solutions April 2013 - Present
Safelite AutoGlass September 2012 - April 2013
Safelite AutoGlass August 2007 - September 2012
Skills
Automotive Aftermarket, Automotive, Customer Satisfaction, Customer Retention, Sales Management, Automobile, Fleet Management, Sales Process, Vehicles, Profit, Customer Service, Inventory Management
Education
Santa Clara University 1976 — 1980
B.S. Commerce, Finance, General
American School in Japan
Safelite AutoGlass March 2014 - Present
IFCO Systems July 2012 - June 2013
IFCO Systems February 2011 - July 2012
Safelite AutoGlass 2006 - 2009
Contech 2004 - 2006
Contech 2002 - 2004
Contech 2000 - 2002
Contech 1998 - 2000
Contech 1997 - 1998
Skills
Warehousing, Leadership
Education
Penn State University 1992 — 1997
Operations Management, Business Management
Shorewood Packaging May 2006 - Present
Shorewood Packaging October 1989 - May 2006
Safelite AutoGlass August 1978 - September 1989
Skills
Accounting, Financial Analysis, Microsoft Excel, Microsoft Word, Training, Financial Reporting, Oracle E-Business Suite, Internal Controls, Finance, Variance Analysis, Accounts Receivable, General Ledger, Account Management
Education
St. Joseph's College 2006 — 2010
EMBA, Business Administration
Suffolk County Community College 2002 — 2005
Accounting Certificate, Accounting
State University of New York College at Geneseo 1972 — 1975
B.A., Psychology
Mac Tools August 2012 - Present
Mac Tools January 2012 - August 2012
Mac Tools August 2011 - December 2011
Mac Tools May 2010 - August 2011
Kaleidoscope Enterprises International May 2002 - July 2010
Mac Tools June 2009 - May 2010
Mac Tools February 2009 - June 2009
Mac Tools July 2008 - December 2008
Cellular Sales November 2007 - June 2008
Safelite AutoGlass 2007 - 2007
Skills
Customer Satisfaction, Sales, Customer Service, Cold Calling, Call Center, Retail
Education
Otterbein University 2005 — 2008
N/A, Sociology-Criminology / Music
Pier 1 Imports April 2014 - Present
Coca-Cola Enterprises March 2011 - May 2013
Mygrant Glass Company May 2008 - December 2010
Safelite AutoGlass December 2005 - April 2008
Naked Juice March 2002 - December 2005
Skills
Inventory Management, Warehousing, Customer Service, Logistics, Microsoft Office, Microsoft Excel, Shipping, Inventory Control, Microsoft Word, Warehouse Management, Forklift Operator, Purchasing, SAP, Six Sigma
Education
Southwestern College 1998 — 2002
CenturyLink January 2013 - Present
Design by Carin May 2012 - Present
JC Manny Apparel and Logo Company December 2010 - May 2012
Safelite AutoGlass October 2010 - March 2011
American Food and Vending July 2007 - July 2010
Skills
Adobe Creative Suite, Microsoft Office, Event Planning, Event Management, Research, Advertising, Customer Service, Photoshop, Retail, InDesign, Illustrator, Sales, Mac, Marketing
Education
Ohio University 2003 — 2007
Bachelors of Specialized Studies, Event Design & Production; Art Minor (Graphic Design concentration)
Ohio University 2003 — 2007
Bachelor of Specialized Studies, Event Design & Production
Safelite AutoGlass November 2005 - April 2011
One Way Records, Inc March 1996 - August 2004
FEMA January 1996 - March 1996
Legal Copies International January 1995 - December 1995
The Wall Music, Inc December 1992 - January 1995
Education
State University of New York College at Oneonta 1988 — 1992
Bachelor of Arts, Music Industry/Business
The College of Saint Rose
Master's, Business Administration
Safelite AutoGlass July 2011 - Present
American Express 2010 - 2011
Dayton Daily News 2004 - 2010
Skills
Customer Experience, Customer Retention, Accounts Receivable, Account Management, Team Leadership, Teamwork, Team Oriented, Supervisory Skills, Language Skills, Telephone Skills, People Skills, Organisational Skills, Listening Skills, Training Skills, Direct Sales, Credit Cards
Education
Sinclair Community College
Safelite AutoGlass August 2011 - Present
Education
SUNY Empire State College 2008 — 2011
Bachelor of Science (B.S.), Human Services, General
SUNY Morrisville 2000 — 2002
Associate of Arts and Sciences (A.A.S.), journalism technology
Exide Technologies October 2013 - Present
Morris Group Inc May 2012 - October 2013
Safelite AutoGlass August 2011 - May 2012
Travelers August 2005 - February 2008
Skills
Accounting, Financial Reporting, Microsoft Excel, Auditing, Financial Analysis, Microsoft Office, Financial Accounting, Tax, Microsoft Word, Internal Controls, QuickBooks, PowerPoint
Education
Post University 2012 — 2016
Bachelor of Science (BS), Accounting
Safelite AutoGlass 2013 - Present
Safelite AutoGlass 1998 - 2012
Skills
Customer Service, Operations Management, Microsoft Office, Telephone Skills, Microsoft Excel, Customer Satisfaction, Inventory Management, Microsoft Word, Leadership, Access, Training, Data Entry, Supply Chain Management, Warehouse Management, Parts Sourcing, Team Building, Fleet Management
Education
Schenectady County Community College
Business Administration and Management
Schenectady County Community College
Paralegal Studies
Bruno Air Conditioning October 2014 - January 2015
Building air services June 2014 - October 2014
Auto glass warehouse May 2010 - February 2014
Boyd brothers service inc July 2011 - September 2012
Philips rapid home improvement June 2005 - September 2010
B & I Contractors, Inc. October 2008 - August 2009
Safelite AutoGlass January 2006 - April 2008
Quick air refrigeration January 2004 - March 2008
Skills
HVAC, HVAC Controls, Plumbing, Carpentry, Spot Welding, Ductwork, Heating, Refrigeration, Retrofit, New Home Construction, commercial and..., auto mechanical, Pipefitting, Metalworking, service, customer service and..., store manager, field management, project manager, Solidworks, Manufacturing, Field Service, Metal Fabrication, Renovation, Troubleshooting, Air Conditioning, Energy Efficiency, Construction, Wiring, Business Services, Heavy Equipment, Sheet Metal, Building Maintenance, Inventory Management, Preventive Maintenance, Facilities Management, Forklift Operator, Maintenance & Repair, Home Repairs, Full P&L Responsibility, Mechanical Aptitude, Parts, Electricians, Lawn Care, Landscape Maintenance, Hydraulics, Project Management
Education
State University of New York at Delhi 2003 — 2004
n/a, Construction Engineering
Tri-valley high school 1999 — 2003
high school diploma, general education, graduated
PepsiCo September 2011 - Present
Orkin Pest Control April 2007 - May 2008
Safelite AutoGlass March 2000 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Inventory Management, Retail, Account Management, Forecasting, Inventory Control, Purchasing, Sales, Sales Management, Sales Operations, Team Building, Warehousing
Education
Prince George's Community College 2011 — 2013
Maintenance Technology/Technician (HAC, HACR, HVAC, HVACR)
Invacare December 1997 - Present
Wheelchairs Unlimited June 1992 - December 1997
Safelite AutoGlass May 1989 - June 1992
Skills
Sales Operations, Medical Devices, Cardiology, Capital Equipment, Market Development, Product Launch
Education
Skidmore College 1980 — 1984
Bachelor of Arts (BA), Psychology
Clark, Schaefer, Hackett & Co. October 2012 - Present
Clark, Schaefer, Hackett & Co. August 2012 - Present
City of Upper Arlington March 2007 - August 2012
Safelite AutoGlass May 2001 - March 2007
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service
Education
Ohio University 1995 — 2000
Bachelor of Science (B.S.), Political Science and Government
Reynoldsburg High School
Advanced Recovery Services April 2013 - July 2013
Safelite AutoGlass 2013 - 2013
Columbus Metropolitan Library 2012 - 2013
Skills
Spanish, Research, Editing, Customer Service, Microsoft Office, Teaching, Proofreading, Data Entry, Government, PowerPoint, Microsoft Word
Education
The Ohio State University 2011 — 2013
Bachelor of Arts (B.A.), Criminology
Seminole Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Safelite Autoglass March 2011 - Present
C.O.T.A. March 2009 - June 2010
Royal Maccabees October 1987 - July 1996
Skills
Sales & Marketing..., Sales Management, Small Business
Education
Ohio Northern University 1976 — 1978
None, Pharmacy
Gahanna Lincoln High School 1972 — 1975
General H.S., graduated 1975
Safelite AutoGlass January 2015 - Present
Graham Tire Co of Lincoln, LLC June 2013 - January 2015
Car Quest Auto Parts January 2012 - June 2013
Skills
Automotive, Vehicles, Automobile, Automotive Aftermarket, Customer Service, Automotive Repair, Continuous Improvement, Tires
Education
Southeast Community College
Automotive Engineering Technology/Technician