Safelite AutoGlass
Industry: Company
DescriptionSafelite Group, Inc. is an American automotive glass and claims management company, based in Columbus, Ohio. Headquarters: Columbus, Ohio, United States Parent organization: Belron CEO: Thomas M. Feeney Founded: 1947 Number of employees: 12,501 Founders: Art Lankin, Bud Glassman
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1,171 Safelite AutoGlass employees in database. Find out everything there's to know about Safelite AutoGlass employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Safelite AutoGlass Employees
Safe-Guard Products April 2015 - Present
Safe-Guard Products September 2012 - Present
Safelite AutoGlass June 2010 - March 2012
Cotton States Insurance January 2007 - January 2010
Skills
Customer Satisfaction, Customer Service, Call Center, Data Entry, Telephone Skills, Fax, Problem Solving, Outlook, Word, Microsoft Office, Billing, Excel, Troubleshooting, Customer Relations, PowerPoint, Teamwork, Pricing, Customer Focus, Windows, Insurance, SAP, Windows 7, Windows XP Professional
Education
Georgia State University 1980 — 1982
Communication, General
Nationwide Insurance July 2015 - Present
New York Life Insurance Company October 2014 - April 2015
Manley Deas Kochalski, LLC June 2013 - September 2014
Primerica June 2013 - March 2014
Safelite AutoGlass January 2013 - June 2013
jcpenney April 2008 - July 2012
Skills
Finance, Microsoft Word, PowerPoint, Teamwork, Leadership, Sales, Training, Accounting, Accounts Receivable, Insurance, Customer Service, Business Development, Public Speaking
Education
Franklin University 2013 — 2015
Master of Business Administration (MBA), Finance and Financial Management Services
Franklin University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Finance and Financial Management Services
Safelite AutoGlass September 2014 - Present
AZ PRO Signs October 2013 - April 2014
Trio Precision August 2013 - September 2013
Teletech June 2012 - July 2013
Alpine Access- Microsoft Xbox Program February 2011 - June 2012
Universal Protective Services January 2010 - December 2010
ABM Security November 2007 - January 2010
AT Systems 2004 - 2004
Valley Protective Services 2004 - 2004
Toor Chevron 2003 - 2003
Skills
typing, customer service, technical support, Security, Chair Massage, Therapeutic Massage, Video Games, Creative Writing, Proofreading, Xbox 360, Xbox, Playstation, Telephone Skills, Technical Support, First Aid, Customer Service
Education
Arizona School of Massage Therapy 2005 — 2005
Certificate, Therapeutic Massage
Glendale Community College 2002 — 2003
None, yet, General
Rio Salado College 1999 — 1999
Corrections Officer Certificate, Criminal Justice and Corrections
Kenai Central High School 1991 — 1993
Diploma, General
Thunderbird High School 1990 — 1991
none, general
Greenway High School 1989 — 1990
none, General
Palo Verde Junior High School 1987 — 1989
Junior High School, General
Soldotna Junior High School 1987 — 1987
none, General
Redoubt Elementary School 1984 — 1987
Elementary School, General
Soldotna Elementary School 1984 — 1984
None, General
Army National Guard June 2015 - Present
Loves ground maintance March 2015 - Present
Kroger May 2014 - July 2015
Safelite AutoGlass March 2013 - April 2013
HTC March 2012 - March 2013
Skills
Technical Support, Customer Satisfaction, Call Centers, Customer Support, Customer Service, Computer Hardware, Auto Glass Replacement, Typing, Computer Proficiency, Auto Glass Repair, Following Instructions, Following Directions, Lawn Care, Lawn Maintence, Manual Labor, Customer Experience, Windows 7, Teamwork, Inventory Management, Time Management, Troubleshooting, Data Entry, Microsoft Office, Microsoft Word
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Morgan County Career and Technical Center 2010 — 2011
High School, Basic Skills and Developmental/Remedial Education, 12
Sunbright High School 1999 — 2010
Basic Skills and Developmental/Remedial Education, 1-11
Conn's HomePlus March 2014 - Present
Safelite AutoGlass February 2011 - September 2011
Manheim Denver Auto Auction February 2008 - October 2010
Rental Service Corporation (RSC) July 1999 - July 2007
Skills
Forklift Operator, Retail, Customer Service, Warehousing, Sales, Inventory Management
Education
ITT Tecchnical Institute, Indianapolis, Indiana
Associate of Applied Science in Information Stytems Administration, Information Technology
ITT Technical Institute-Indianapolis
Associate's Degree, Information Systems Administration
KarrieBelle Designs June 2014 - Present
Veterans In Cadence January 2014 - July 2014
Safelite AutoGlass 2000 - 2012
Giuseppe's Depot Restaurant 1994 - 2000
Skills
Problem Solving, Team Management, Customer Service, Microsoft Excel, Microsoft Word, Photoshop, Illustrator, Dreamweaver, InDesign, Layout Design, Package Design, Print Production Process, Logo Design, Adobe Creative Suite, Sales, Marketing, Social Media Marketing, Leadership, Team Building, Customer Satisfaction, Graphic Design, Social Media, Project Management, Web Design, Information Design
Education
Full Sail University 2014 — 2016
Bachelor of Science (BS), Communication and Media Studies, 4.0 GPA
CollegeAmerica 2012 — 2014
Associate's Degree, Graphic Design, Magna Cum Laude
Insight Global July 2015 - Present
George Fox University September 2014 - May 2015
George Fox University September 2011 - May 2014
Safelite AutoGlass May 2013 - August 2013
Daimler Trucks North America May 2012 - August 2012
Skills
Microsoft Excel, ANSYS, SolidWorks, Microsoft Word, Teamwork, Customer Service, Engineering, Manufacturing, Matlab, Microsoft Office, PowerPoint, Leadership, Mechanical Engineering, CAD, Internal Communications, Machining, Arduino, Materials Science, Thermodynamics, Fluid Mechanics, Public Speaking, Solid Modeling
Education
George Fox University 2011 — 2015
Bachelor's Degree, Engineering - Mechanical Focus, Senior
Portland Lutheran High School 2007 — 2011
High School
Distribution Cooperative August 2014 - Present
Target May 2007 - Present
Safelite AutoGlass July 2010 - December 2013
Mitsubishi Digital Electronics of America January 2008 - July 2010
Windstream Communications April 2006 - January 2008
Skills
Quality Assurance, Continuous Improvement, ISO, Inventory Control, Quality Management, Lean Manufacturing, Quality Control, Process Improvement, Manufacturing, Customer Satisfaction, Testing, Software Documentation, Operations Management, Process Engineering, Supplier Quality, Operational Excellence, Cross-functional Team..., Microsoft Office, Software Installation, SAP, IBM Mainframe, SQL, Analytical Skills, Logistics, Auditing, Quality System, Quality Auditing, Root Cause Analysis, Performance Management, Inventory Management, Materials Management
Education
Glendale Community College 2005 — 2005
Computer and Information Sciences, General
Los Angeles Community College 1996 — 1997
Liceul Ion Creanga, Bucuresti, Romania 1989 — 1993
high school diploma
Safelite AutoGlass April 2014 - Present
Solutions Staffing August 2013 - February 2014
Charles Penzone, Inc. May 2012 - August 2013
Massage Envy April 2011 - May 2012
Skills
Swedish, Reflexology, Deep Tissue Massage, Spa, Aromatherapy, Relaxation, Bodywork, Reiki, Wellness, Pain Management, Holistic Health, Healing, Chair Massage, Stretching, Leadership
Education
Hocking College 2009 — 2011
Certification, Massage Therapy/Therapeutic Massage
History Associates Incorporated May 2015 - Present
Carlyle House Historic Park September 2013 - Present
Newseum August 2014 - May 2015
George Mason University January 2014 - May 2015
Roy Rosenzweig Center for History and New Media May 2014 - August 2014
Hilliard Recreation and Parks Department June 2013 - July 2013
Safelite AutoGlass June 2012 - June 2013
Delaware County Historical Society June 2011 - April 2012
West Lafayette Public Library December 2011 - January 2012
Skills
Blogging, Research, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Leadership, Microsoft Word, Social Media, Social Networking, Critical Thinking, Training
Education
George Mason University 2013 — 2015
Master of Arts (M.A.), Applied History, American History
Ohio Wesleyan University 2008 — 2012
Bachelor of Arts (B.A.), History
Nationwide Financial July 2015 - Present
Nationwide Financial August 2012 - Present
Safelite AutoGlass November 2011 - August 2012
Skills
Customer Satisfaction, Customer Service, Annuity Sales, Variable Annuities, Fixed Annuities, Series 6, Leadership
Education
Franklin University 2014 — 2019
Bachelor of Science (B.S.), RISK MANAGEMENT & INSURANCE
Bishop Watterson High School 2007 — 2011
STATE OF OHIO DODD May 2015 - Present
State of Ohio-Department of Developmental Disabilities-CDC February 2014 - Present
Safelite AutoGlass January 2014 - April 2014
The Sun Home Healthcare, Inc. September 2011 - May 2012
State of Ohio - Department of Developmental Disabilities October 2005 - February 2012
Skills
Program Management, Change Management, Process Improvement, Vendor Management, Project Management, Customer Service, Team Leadership, Strategic Planning, Microsoft Office
Education
Franklin University 2002 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Safelite AutoGlass May 2013 - Present
Skills
MMA combatives, Communication, Managerial/ Teamwork..., Customer Service, Budgets, Customer Satisfaction
Education
Franklin University 2013 — 2013
The Ohio State University 2009 — 2012
Fiserv August 2014 - Present
eBay Enterprise March 2014 - August 2014
Jonas Fitness, Inc. March 2013 - March 2014
Fiserv December 2012 - March 2013
National Church Residences July 2012 - December 2012
Fiserv June 2011 - July 2012
Safelite AutoGlass February 2011 - July 2011
Sophos June 2008 - February 2011
Saint Vincent Health System February 2002 - June 2008
Aalborg Industries, Inc May 2000 - February 2002
Skills
Microsoft SQL Server, .NET, Databases, C#, ASP.NET, T-SQL, SQL, Agile Methodologies, Oracle, XML, Software Development, VB.NET, Unix, SSRS, Visual Studio, SSIS, Software Documentation, TFS, JavaScript, Windows Server, Data Warehousing, PL/SQL, Software Project..., ETL, power, System Center..., Availability Groups
Education
Gannon University 1994 — 1998
BS, Computer Science
Lutron Electronics June 2013 - Present
Lutron Electronics November 2012 - June 2013
Lutron Electronics July 2012 - November 2012
RSCC Wire & Cable October 2011 - June 2012
RSCC Wire & Cable September 2008 - September 2011
RSCC Wire & Cable May 2005 - August 2008
Riot Atlanta March 2004 - July 2004
Safelite AutoGlass January 2000 - October 2002
Skills
Manufacturing, Continuous Improvement, Strategic Planning, Sales Management, Customer Service, Team Building, Microsoft Excel, New Business Development, Microsoft Word, Lean Manufacturing, Microsoft Office, Business Strategy, Inventory Management, Troubleshooting, Product Development, Process Improvement
Education
Full Sail University 2002 — 2003
Associate's degree, Recording Arts Technology/Technician
The University of Connecticut 1999 — 2001
Music Education
MedImmune Oncology Inc. February 2015 - Present
Target September 2014 - February 2015
Rent-A-Center January 2014 - August 2014
Safelite AutoGlass April 2013 - December 2013
Coca-Cola Refreshments April 2011 - March 2013
Fitzgerald Auto Mall April 2010 - March 2011
Maaco Corporation April 2009 - December 2009
AT&T January 2008 - April 2009
L-3 Communications July 2005 - December 2008
Skills
Grocery, Key Account Development
Education
Frederick Community College 2002 — 2004
certificate, aviation maintenance
FTI Consulting June 2014 - Present
International Monetary Fund March 2013 - June 2014
M.C. Dean, Inc. June 2007 - March 2013
Safelite AutoGlass June 2004 - June 2006
Skills
Budgets, Financial Modeling, Pricing, Benchmarking, Financial Reporting, Financial Analysis, Accounting, Financial Accounting, Cost Accounting, Forecasting, Accounts Payable, Managerial Finance, Finance, Accounts Receivable, Process Improvement, Analysis, Sarbanes-Oxley Act, General Ledger, Data Analysis, Business Process, Cash Flow, Variance Analysis, Project Planning, Microsoft Excel, Strategic Planning, Negotiation, Management, Business Process..., Business Analysis, Risk Management
Education
Ohio University 2006 — 2007
MS, Financial Economics
Franklin University 2003 — 2006
BS, Accounting and MIS
Self-employed September 2009 - Present
US Navy September 2008 - September 2012
Safelite AutoGlass November 2007 - January 2008
Hagemeyer North America July 2007 - October 2007
Skills
Fine Woodworking, Microsoft Word, Windows, Electronics, Electricians, Framing
Education
ITT Technical Institute-Kansas City 2012 — 2014
Associate of Science (AS), 3.26 gpa
southview high school 2004 — 2007
itt technical college
Morales Group Inc. Staffing 2012 - Present
Talagy 2012 - 2012
Talagy 2011 - 2012
Knowledge Services 2010 - 2011
Roche Diagnostics 2007 - 2009
Safelite AutoGlass 2005 - 2007
Skills
Training, Interviews, Employee Relations, Temporary Placement, Team Leadership, Analysis, Program Management, Talent Acquisition, Sales, Hiring, Onboarding, Account Management, Employee Benefits, Applicant Tracking..., Networking, Coaching, Sourcing, Time Management, Vendor Relations, Problem Solving, Fundraising, Temporary Staffing, Strategy, Talent Management, Compliance, Manage Client..., Customer Service, Software Documentation, Performance Management, Staffing Services, Government Relations, Negotiation, Technical Recruiting, Document Management, Strategic Planning, Recruiting
Education
Indiana University Bloomington 2001 — 2006
BGS
Cardinal Ritter High School 1997 — 2001
Safelite AutoGlass March 2011 - Present
Weichert January 2010 - January 2011
Skills
Programming, Web Design, Adobe Creative Suite, Coachable, Communication Skills, Strategic Planning, Multilingual, Organized Multi-tasker, Time Management, Typing, URL, Presentations, Customer Service, Sales Process
Education
George Mason University 2013 — 2015
Bachelor of Applied Science (BASc), Information Technology
Northern Virginia Community College 2008 — 2012
Associate of Science (AS), Information Technology
Safelite AutoGlass January 2014 - Present
Safelite AutoGlass February 2011 - January 2014
Roto-Rooter August 1998 - December 2010
Aramark Uniform Services December 1996 - August 1998
Aramark Uniform Services February 1995 - December 1996
Aramark Uniform Services April 1994 - February 1995
Aramark Uniform Services May 1993 - April 1994
Aramark Uniform Services September 1992 - May 1993
Roberson Corporation February 1992 - September 1992
Roberson Corporation August 1991 - February 1992
Skills
Sales Operations, Sales Management, Customer Service, Leadership, Management, Sales, Training, Customer Retention, Selling, Marketing, Coaching, Income Statement, Start-ups, Hiring, Customer Satisfaction, Time Management, Inventory Control, Inventory Management
Education
Illinois State University 1987 — 1991
BACHELOR OF SCIENCE, BUSINESS MANAGEMENT
Donaldson March 1999 - Present
Safelite AutoGlass 1983 - 1993
Montgomery Elevator 1978 - 1980
Skills
Customer Service, Microsoft Word, Sales Management, Account Management, Sales, Customer Satisfaction, Cross-functional Team..., Process Improvement, Strategic Planning, Purchasing, Continuous Improvement, New Business Development
Education
Hamline University 1973 — 1977
BA, American Studies
DSW May 2014 - Present
DSW April 2013 - April 2014
DSW April 2012 - April 2013
Safelite AutoGlass December 2011 - March 2012
Huntington National Bank November 2003 - December 2011
Skills
Onboarding, Talent Acquisition, Recruiting, Sourcing, Interviews, Applicant Tracking..., Talent Management, College Recruiting, Human Resources, Performance Management, Technical Recruiting, New Hire Orientations, Employee Engagement, HR Policies, Training, Leadership, Leadership Development, Coaching, Customer Service, Organizational..., Management, Networking
Education
Franklin University 2005 — 2009
BS, Human Resources Management
Gahanna Lincoln High School 1995 — 1998
High School Diploma, General Studies
Summit Academy Transitional High School August 2015 - Present
South-Western City School District February 2015 - August 2015
Safelite AutoGlass October 2014 - November 2014
UHS February 2013 - July 2014
Cummins Behavioral Health Services October 2012 - February 2013
Shining Stars Home Child Care August 2009 - October 2012
Adult and Child Mental Health Center May 2005 - August 2009
Pawnee Mental Health Services July 2004 - March 2005
Pawnee Mental Health Services September 2003 - April 2004
Kansas Children’s Service League September 2002 - April 2003
Skills
Case Management, Adolescents, Therapists, Family Therapy, Interventions, Communication, Case Managment, Social Services, Behavioral Health, Self-esteem, Solution Focused, Stress Management, Child Therapy, Conflict Resolution, Microsoft Office, Outlook, Job Coaching, Patient Advocacy, Treatment, Child Development, Group Therapy, CBT, Crisis Intervention, Mental Health Counseling, Child Welfare, Chemical Dependency, Grief Counseling, Anger Management, Adolescent Therapy, Therapeutic Crisis..., Trauma Therapy, Human Resources, Management, Teamwork, Organization, Time Management, Computer Proficiency, Teaching, Customer Service, Microsoft Excel
Education
Ivy Tech Community College 2012 — 2014
Certificate in Human Resources Management, Human Resources Management
University of Kansas 2003 — 2004
Master's degree, Social Work
The Ohio State University 1997 — 2000
Bachelor of Science (B.S.), Psychology
QVC September 2002 - Present
QVC 2002 - Present
Safelite AutoGlass 1993 - 2002
Skills
Troubleshooting, Customer Service, Microsoft Office, Computer Hardware, Process Improvement, Microsoft Excel, Customer Satisfaction, Microsoft Word, Team Leadership, Technical Support, Time Management, Software Installation, Team Building, Inventory Management, Leadership
Education
Halifax Community College 1997 — 1999
Safelite AutoGlass June 2004 - Present
PDI, Inc. August 2003 - June 2004
Safelite AutoGlass August 1995 - June 2003
Crystal Restoration January 1991 - May 1995
Prudential Relocation June 1985 - January 1991
Skills
Customer Satisfaction, Customer Retention, Marketing Strategy, Sales Management, Selling, Marketing, Leadership, Automobile, Team Leadership, Business Planning, Sales Process, Account Management, Team Building, New Business Development, Sales, P&L Management, Coaching, Insurance, Business Development, Strategic Planning, Management, Customer Service, ISell, Training
Education
Iona College 1981 — 1985
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Katherine Gibbs School 1977 — 1979
Associate of Science (A.S.)
Safelite AutoGlass April 2015 - Present
Safelite Solutions January 2013 - April 2015
Safelite Solutions September 2012 - January 2013
Safelite Solutions July 2010 - September 2012
Safelite AutoGlass May 2009 - July 2010
Nordstrom January 2007 - September 2007
Skills
Customer Service, Sales, Microsoft Office, Recruiting, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Networking, Customer Retention, Training, Leadership, Call Centers, Interviews, Team Building, Customer Satisfaction, Coaching, Operations Management, Leadership Development, Data Entry, Retail, Sales Management, Employee Relations, Team Leadership, Process Improvement, Time Management, Inventory Management, Customer Experience
Education
Franklin University 2012 — 2014
Bachelor's degree, Business Administration and Management, General
Bexley Highschool 2002 — 2006
Diploma
University of Kentucky
Business Management
Safelite AutoGlass
Skills
Customer Retention, Sales, Automotive, Customer Satisfaction, Sales Management
Education
Jacksonville University 1985 — 1989
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Dell October 2014 - Present
Safelite AutoGlass March 2012 - October 2014
American Eagle Outfitters June 2010 - March 2012
College Works Painting April 2010 - June 2010
Cracker Barrel August 2007 - September 2009
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Sales, Telecommunications, Telephone Skills, Telephone Reception, Report Writing, Email, Email Clients, Attendance Management, Perfect Attendance, Time & Attendance, Punctuation, Organizational &..., Organization Skills, Efficent, Increase Productivity, Teamwork, Team Player
Education
Franklin University 2015 — 2017
Second Bachelor's, Human Resources Management and Services
The Ohio State University 2008 — 2012
Bachelor's Degree, Psychology, GPA 3.732
Loveland High School 2004 — 2008
High School Diploma, College Prep
FedEx SmartPost September 2013 - Present
FedEx Smart Post May 2013 - September 2013
FedEx Smartpost November 2012 - May 2013
Starr Commonwealth January 2011 - March 2011
Safelite AutoGlass March 2008 - March 2009
Skills
Customer Service, Project Management, MS Project, Coordinating Events, Strategic Planning, Project Planning, Business Planning, Entrepreneurship..., Data Entry, Social Media Marketing, Marketing Strategy, Marketing Research, Financial Analysis, Event Planning, Operating Budgets, Time Management, Management, Coaching, Training, Team Building, Sales, Leadership, Human Resources, Employee Relations, Leadership Development, Recruiting
Education
Keller Graduate School of Management of DeVry University 2008 — 2012
Master's degree, Business Administration and Management, General
Wright State University 2003 — 2008
Bachelor of Science (BS), Organizational Leadership
JPMorgan Chase November 2011 - Present
Safelite AutoGlass September 2010 - April 2011
CRS Temp Agency December 2008 - April 2009
Huntington National Bank July 2007 - June 2008
Huntington National Bank July 2007 - June 2008
Howard Johnson Hotel January 2006 - October 2006
Country Inn & Suites September 2003 - July 2004
Best Western North October 2002 - July 2004
Comfort Inn North March 2002 - October 2002
Skills
Call Centers, Customer Service, Microsoft Excel, Accounting, Loans, PowerPoint, Microsoft Word, Mortgage Lending, Human Resources, Team Building, Office Administration, People Skills, Employee Training, Customer Satisfaction, Leadership
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Virginia State University 2004 — 2005
Bachelors of Science, Hospitality Management
Virginia State University
Bachelors of Science, Hospitality Management
Hocking College 2001 — 2002
Associate of Science, Hotel and Restaurant Management
Western Hospitality Institute, St. James
Certificate, Hotel and Restaurant Management
feedcop September 2012 - Present
Cardinal Solutions December 2008 - Present
Nationwide Insurance May 2012 - Present
WilmerHale August 2011 - April 2012
ADVICS NA June 2011 - August 2011
Residential Finance February 2011 - June 2011
Safelite AutoGlass October 2010 - January 2011
OPERS March 2010 - August 2010
SafeAuto Insurance Company February 2010 - March 2010
Ohio State Bar Association December 2009 - December 2009
Skills
.NET, SharePoint, CSS, HTML, JavaScript, jQuery, WPF, JSON, CSS3, HTML 5, Project Management, Software Development..., Manage Complex Projects, TDD, Agile Project Management, Scrum, Kanban, Visual Studio, Team Leadership, public speaking, Yammer, Visio, SDLC
Education
Keller Graduate School of Management 2006 — 2008
MBA
DeVry University 2003 — 2006
Bachelors of Science in Computer Information Systems, Computer Science
Safelite AutoGlass January 2005 - Present
Skills
Selling, Market Planning, Team Leadership, Marketing Strategy, Strategic Planning, Marketing, Business Planning, P&L Management, Coaching, Business Development, Leadership, Customer Experience, Customer Service, Training, Long-term Customer..., Customer Engagement, Team Building, Performance Management, Insurance, Time Management, Process Improvement, Team Management, Salesforce.com, Management, Cross-functional Team..., CRM, Market Research, Recruiting, Call Centers, Budgets, Product Marketing, Sales
Education
Kean University
Bachelor of Science (B.S.), Marketing
Scooter's Tutors: Education Assistants August 2009 - Present
Safelite AutoGlass June 2013 - Present
Revana January 2011 - May 2011
Bank of America May 2010 - November 2010
Skills
Microsoft Word, Customer Service, Microsoft Office, Tutoring, Elementary Education, Public Speaking, Social Networking, Social Media, Coaching, Team Building, Marketing, Leadership, Research, Teaching
Education
Grand Canyon University 2013 — 2015
Bachelor's degree, Elementary Education and Teaching
Safelite AutoGlass February 2013 - Present
Safelite AutoGlass January 2011 - Present
Marketforce September 2009 - March 2011
Kennesaw State University 2006 - 2011
Woodstock Coffeehouse 2007 - 2009
Olde Towne Gazette 2005 - 2007
Steinmart 2003 - 2006
Skills
Microsoft Certified..., Editing, Training, PowerPoint, Social Media, Advertising, Customer Satisfaction, Blogging, Customer Service, Facebook, Proofreading, Time Management, Marketing Communications, Public Relations, Teamwork, Market Research, Management, Leadership
Education
Kennesaw State University 2006 — 2011
BA, English
Blessed Trinity 2002 — 2004
High School Diploma
U-Haul International, Inc. September 2013 - Present
Kansas City Tres Dias/Tres Dias International May 2011 - Present
Cates Auction Real Estate Company August 2012 - September 2013
Official Auctions, Inc. November 2009 - September 2013
Safelite AutoGlass March 2008 - November 2009
Jarrett Motors October 2006 - December 2008
CarMax June 2004 - November 2006
Hibachi Hut Restaurant April 2001 - May 2004
Lifestylez Productions September 1999 - January 2002
Skills
Account Management, Operations Management, Negotiation, Sales Management, Inventory Management, Personnel Selection, Purchasing, Problem Solving, Hiring, Mentoring, Performance Management, Planning, Analysis, Forecasting, Project Planning, Recruiting, Event Management, Advertising, Leadership Development, Management, Strategic Planning, Marketing, Selling, Microsoft Office, Budgets, New Business Development, Marketing Strategy, Public Speaking, Customer Service, Coaching, Training, Team Building, Interviews, Process Scheduler, Cross-functional Team..., Team Leadership, Sales, Leadership
Education
Kansas State University 1999 — 2004
Bachelor of Science (B.S.), Psychology
AT&T August 2003 - Present
AT&T August 2000 - August 2003
Safelite AutoGlass June 1993 - July 2000
Skills
Telecommunications, Unified Communications, Project Management, Business Analysis, Call Center, Customer Service, Microsoft Excel, Microsoft Word, Administrative..., Problem Solving, Instructor-led Training, Web Services, Vendor Management, Call Centers, Software Documentation, Sales
Education
Franklin University 2000 — 2005
Bachelors, Business Administration
Madison Plain High School
Safelite AutoGlass July 2015 - Present
Ecolab October 2014 - May 2015
Anheuser-Busch April 2014 - February 2015
Barclays Capital February 2011 - September 2013
Sofitel Luxury Hotels and Resorts April 2008 - August 2010
Bed Bath & Beyond October 2005 - June 2008
Skills
Customer Service, Microsoft Excel, Microsoft Office, Management, PowerPoint, Outlook, Microsoft Word, Team Leadership, Financial Analysis, Budgets, Time Management, Leadership, Customer Satisfaction, Teamwork, Operations Management, Analysis
Education
Johnson and Wales University 2003 — 2007
Bachelor of Science (BS)
Safelite AutoGlass February 2004 - Present
Skills
Customer Service, Customer Satisfaction, Customer Retention, Outlook, Microsoft Office, Troubleshooting, Microsoft Word
Education
Franklin University
Bishop Ready HS 1975 — 1979
SAINT CHRISTOPHER
Safelite AutoGlass January 2001 - August 2013
Skills
Dispatching, Computer Repair, Computer Proficiency, Auto Glass, Management, Data Entry, Truck Driving, Customer Service, Inventory Control
Education
Hagerstown Community College 2013 — 2013
Professional Truck Driver Training
Safelite AutoGlass January 2015 - Present
Safelite AutoGlass September 2013 - January 2015
Safelite AutoGlass October 2000 - September 2013
Skills
Process Improvement, Operations Management, Customer Retention, Customer Service, Call Centers, Automotive, Inventory Management, Continuous Improvement, Team Building, Team Leadership, Vehicles, Inventory Control
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
University of Arkansas at Little Rock 2006 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Checksmart August 2015 - Present
PMAC Lending Services Inc. January 2014 - August 2015
Residential Finance Corporation (Sold Assets to PMAC Lending) October 2012 - January 2014
Cequent Consumer Products April 2010 - October 2012
Nordstrom December 2009 - April 2010
Safelite AutoGlass 2007 - 2008
Skills
Onboarding, Marketing, Strategic Planning, Recruiting, Talent Management, Benefits Administration, Talent Acquisition, Employee Relations, Employee Benefits, Public Speaking, Microsoft Office, Performance Management, Employee Engagement, Team Leadership, Labor Relations, Leadership, Event Management, HR Policies
Education
Mercyhurst College 2006 — 2009
BA, Psychology
John Carroll University 2005 — 2006
Torrid June 2012 - Present
Lane Bryant October 2010 - June 2012
Lane Bryant September 2009 - October 2010
Safelite AutoGlass May 2007 - November 2008
Skills
Social Media, Customer Service, Team Leadership, Blogging, Coaching, Leadership Development, Research, Writing, Wordpress, Word, Conversational Japanese, Japanese culture, Retail Management, Visual Merchandising, Loss Prevention, Hiring, Scheduling, Fashion, POS, Problem Solving, Merchandising, Retail, Talent Management, Time Management, Inventory Control, New Store Openings
Education
The Ohio State University 2007 — 2009
B.A., Psychology
Kansai Gaidai University 2007 — 2007
Japanese Certification, Japanese Language & Culture
Columbus State Community College 2003 — 2006
AAS, Psychology
Roanoke Rapids Sanitary District March 2010 - Present
Heaton Construction, Inc. March 2008 - March 2010
Safelite AutoGlass January 2004 - March 2008
Skills
Microsoft Office, Typing, Organizing, Purchasing, Inventory, Credit Evaluation, Shipping, Inventory Management, Invoicing, Customer Service, Accounts Receivable, Outlook, Data Entry, Accounts Payable, Microsoft Excel
Education
Texas A&M University-Commerce 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Kaplan University 2010 — 2012
BS, Business Administration, 3.75
A2 Auto Glass 1998 - Present
Safelite AutoGlass 1991 - 1998
Skills
Marketing Strategy, Sales Management, New Business Development, Automotive, Negotiation, Account Management, Sales, Sales Process, Key Account Management, Customer Service, Customer Satisfaction, Business Strategy, Sales Operations, Cold Calling
Education
Jackson Community College 1975 — 1977
Business
Siemens (Belcan Consulting) May 2013 - Present
Safelite AutoGlass January 2004 - March 2013
Exxact Express September 2002 - September 2003
Sherwin-Williams Paints November 1992 - September 2002
Skills
Oracle Applications, Mainframe, Microsoft Excel, Microsoft Office, Logistics, Supply Chain, Supply Chain Management
Education
Franklin University 1982 — 1986
Bachelor's degree, Business/Marketing
Safelite AutoGlass October 1998 - Present
Skills
Financial Accounting, Commercial Billing, Commercial Accounting, Accounting, Customer Satisfaction, Customer Service
Education
Franklin University 1990 — 1992
BrookHaven High School 1986 — 1990
Safelite AutoGlass April 2013 - Present
Enterprise Fleet Management March 2012 - March 2013
Enterprise Rent-A-Car June 2007 - March 2012
Enterprise Rent-A-Car April 2005 - June 2007
Enterprise Rent-A-Car June 2003 - April 2005
Skills
Sales Management, Human Resources..., Cross-functional Team..., Development Of Employees, New Market Growth, Multi-Unit Management, Key Account Acquisition..., Personnel Management, Sales, Cold Calling, Account Management, College Recruiting, CRM, Profit, Recruiting, Customer Retention, Sales Operations, Management, Human Resources, B2B, Interviews, Leadership, Team Building, Resume Writing, Employee Relations, Customer Satisfaction, Hiring, Applicant Tracking..., Onboarding
Education
Furman University 1996 — 2000
BA, Spanish
Cohesive Solutions, Inc. October 2011 - Present
Tower International December 2003 - July 2011
Liebert Corporation 2001 - 2002
Safelite AutoGlass 1995 - 2000
Skills
Purchasing, Process Improvement, Inventory Management, Office Equipment, Electronics, Negotiation, Maximo, Procurement, Electricians, Hand Tools, Supply Chain Management, Automotive, Leadership, Supply Chain, Business Process, ERP, Integration, Strategy, 5S, Supply Management, Global Sourcing, Engineering, MRP, Continuous Improvement, Materials Management, Process Engineering, Manufacturing, Supplier Development, Lean Manufacturing, Business Process..., Management
Education
Franklin University 1996 — 2000
Bachelor of Science, Business Administration
Westland High School
Keller Williams Advantage III November 2010 - Present
Safelite AutoGlass November 2008 - November 2010
E. Meyer Service Auto Glass, Inc January 1994 - November 2008
E. Meyer Service Auto Glass, Inc January 1986 - January 1994
E. Meyer Service Auto Glass, Inc January 1977 - January 1986
Skills
Customer Service, First Time Home Buyers, Marketing, Mortgage Lending, Sales, Strategy, Training, Real Estate Transactions, New Home Sales, Condos, REO, Single Family Homes
Education
CFRE - Orlando 2010 — 2010
Florida Real Estate License
Keller Graduate School of Management of DeVry University 2008 — 2010
Master, Accounting & Financial Management
Taylor University 1979 — 1985
B.S, Business Systems
Downers Grove North H.S 1975 — 1979
United Suppliers, Inc. July 2013 - Present
VGM Forbin June 2012 - July 2013
Grant Schultz Entrepreneur May 2010 - July 2012
Safelite AutoGlass May 2011 - September 2011
Hamilton County Speedway April 2002 - August 2011
Sam's Club June 2010 - April 2011
Farm Journal Media June 2009 - August 2009
Skills
Graphic Design, Video Games, Adobe Creative Suite, Digital Photography, Welding, Automotive, Carpentry, Windows, Drawing, Image Editing, Layout, Microsoft Office, OS X, Web Design, Photoshop, Illustrator, Dreamweaver, InDesign, Logo Design, Sketching, Mac OS X, HTML, JavaScript, HTML 5, jQuery, Drawing Skills, MS Office Suite, Photo Editing, Computer Literate
Education
University of Northern Iowa 2009 — 2012
Bachelor of Arts (B.A.), Graphic Design, 3.4
Iowa Central Community College 2006 — 2009
Associate of Arts (A.A.), Art, 3.7
Safelite AutoGlass May 2008 - Present
Sam's Club August 2005 - April 2008
Heartland Home Finance November 2001 - October 2002
Fuji Photo Film, USA August 1999 - May 2001
Meijer January 1997 - July 1999
Meijer July 1984 - December 1996
Skills
Employee Relations, Employee Engagement, Performance Management, Talent Management, Coaching, Process Improvement, Time Management, Team Leadership, Customer Retention, Sales Management, Training Facilitation, Employee Training, Customer Service, Customer Satisfaction, Inventory Management, Management, Training, Sales, Leadership, Call Centers, Customer Experience, Retail, Operations Management, Team Building, Inventory Control, Recruiting, Profit, Sales Operations, Hiring, Sales Process, Account Management, Leadership Development, Cold Calling, Automotive, Income Statement, Vendor Management, Cross-functional Team..., Negotiation, Selling, Quality Assurance, Purchasing, Budgets, New Business Development, CRM, Business Planning, Strategic Planning, Human Resources, Sourcing, B2B, P&L
Education
Hondros College
Real Estate
Lansing Community College
Social Sciences
Lake Michigan College
Psychology
Lakeshore High School, Stevensville, MI
Cerner Corporation June 2008 - Present
Safelite AutoGlass August 2007 - May 2008
Alcatel-Lucent December 2006 - May 2008
Alcatel-Lucent September 1999 - December 2006
Huntington National Bank January 1996 - September 1999
Skills
Public Speaking, Coaching, Consultation, Training & Development, Healthcare, Long Term Care, Software Training, Hands-on Training, Employee Training, Long-term Care, Troubleshooting, CRM, Customer Service, Analysis, Management, Software Documentation, Training, Administration, Team Building, Interviews
Education
Keller Graduate School of Management 2003 — 2006
Masters, Human Resources
The Ohio State University 1990 — 1995
BA, Interpersonal Organizational Communication
Safelite AutoGlass March 1986 - Present
Skills
Automotive, Operations Management, Process Improvement, Team Building, Management, Customer Service, Retail, Customer Satisfaction, Sales, Sales Management, Negotiation, Automobile, Customer Retention, New Business Development, Leadership, Insurance, Automotive Aftermarket, Sales Operations
Education
Wichita State University 1983 — 1985
BA, Business Administration
Hutchinson Community College 1980 — 1982
Safelite AutoGlass 2007 - Present
Safelite AutoGlass 2004 - 2007
Safelite 2001 - 2004
Tires Plus 1999 - 2001
Western Auto/Parts America/Advance Auto Parts 1990 - 1999
Skills
Team Building, Customer Service, Retail, Negotiation, Change Leadership, Acquisition Integration, Creative Problem Solving, Financial Analysis, Operations Management, Sales Management, Coaching, Leadership Development, Forecasting, Customer Satisfaction, Employee Relations, Budgets, Income Statement, Change Management, Strategic Planning, Business Planning, Business Strategy, Process Improvement, Automotive Aftermarket, Auto Glass, Automotive, Profit, Inventory Management, Purchasing, P&L Management, Customer Retention, Inventory Control, Pricing, Sales Operations, Hiring, Sales, Vehicles, P&L
Education
Franklin University
BS, Business Administration/Human Resources
Critical Signal Technologies August 2014 - Present
Safelite AutoGlass December 2012 - August 2014
Safelite AutoGlass January 2011 - December 2013
Safelite March 2001 - January 2011
D & D Towing July 1998 - 2001
Skills
Inventory Control, Team Building, Inventory Management, Customer Service, Expense Management, Team Leadership, Team Management, Retail, Organizational..., Warehousing, Management, Customer Satisfaction, Leadership, Training, Process Improvement, Operations Management
Education
Kaplan University
Kaplan University
Safelite AutoGlass October 2012 - Present
Parker Resources February 2011 - Present
Select Specialty Hospital February 2011 - October 2012
Speedway SuperAmerica LLC September 2008 - April 2010
Speedway SuperAmerica LLC September 2006 - September 2008
Worthington Industries November 2005 - August 2006
Strategic Research Group September 2002 - November 2005
The Ohio State University June 2001 - April 2002
Skills
Employee Relations, Training & Development, Orientation, Employee Benefits, Employee Engagement, Benefits, Hiring, Performance Management, Policy, Interviewing, Outlook, Coaching, Organizational..., Leadership Development, Benefits Administration, Administration, Team Building, Customer Service, PowerPoint, Conflict Resolution, Word, Problem Solving, Excel, Process Improvement, Access, FMLA, Microsoft Office, Onboarding, Mentoring, Customer Relations, Supervisory Skills, Research, Public Speaking, Labor Relations, Operations Management, Talent Management, Compliance, HR Policies, Recruiting, Microsoft Word, Dance, Microsoft Excel, Interviews, New Hire Orientations, System Administration, Employee Training, Leadership, Sourcing, Deferred Compensation, Payroll
Education
Capella University 2011 — 2017
PhD, Industrial and Organizational Psychology
Indiana Wesleyan University 2008 — 2011
MBA, Business Administration
The Ohio State University 2001 — 2006
Bachelor of Science, Agriculture Business and Applied Economics
Independence 1996 — 2001
Rapala October 2013 - Present
2nd Swing Golf November 2012 - October 2013
Champps Americana May 2009 - October 2012
King Kreative January 2012 - March 2012
Safelite AutoGlass May 2008 - November 2008
Skills
Photoshop, Flash, CSS, Dreamweaver, Usability Testing, Adobe Creative Suite, Illustrator, XHTML, Image Editing, InDesign, Google Analytics, HTML 5, Customer Service, Email Marketing, Photography, Web Design, CSS3, Microsoft Word, Graphic Design, Facebook, Advanced CSS, PowerPoint, Adobe Acrobat, HTML, Social Networking, User Experience, User Interface Design, Layout, SEO, WordPress, HTML5, UX, Demandware, WordP, Interaction Design, E-commerce, Illustration, Brochures, Social Media, Front-end, Motion Graphics
Education
Hennepin Technical College 2009 — 2012
AAS, Graphic Design - Web Design Emphasis
Hennepin Technical College 2004 — 2008
Diploma, Audio Production Specialist
Indian Springs Schools District 109 March 2014 - Present
Illinois Tollway Authority November 2013 - March 2014
Touch Support, Inc. September 2013 - November 2013
Geek Squad April 2012 - August 2013
Safelite AutoGlass February 2008 - February 2012
AutoZone January 2004 - February 2008
Skills
Troubleshooting, Networking, Hardware, Windows 7, Servers, Network Administration, Computer Hardware, Security, Computer Repair, Microsoft Word, Microsoft Excel, TCP/IP, VPN, Data Center, PowerPoint, Access, Windows XP Pro, Outlook, Cisco IOS, Time Management, Team Leadership, Data Entry, Routers, Cisco Routers, Wireshark, Data Recovery, Packet Tracer, Polish, EIGRP, Cable Management, Backtrack, Digital Forensics, Tcpdump, Travel Management, Google Apps, SCCM, CCNA, Teamwork, Cultural Awareness
Education
Governors State University 2015 — 2016
Bachelor's Degree, Information Technology
Moraine Valley Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Network security specialist, 3.78
Universal Technical Institute of Illinois Inc 2004 — 2006
Diploma, Automotive Engineering Technology/Technician
Cardinal Health May 2015 - Present
Cardinal Health July 2013 - April 2015
Safelite AutoGlass July 2012 - December 2012
DeVry University February 2010 - July 2012
DeVry University November 2007 - February 2010
Nationwide Insurance January 2007 - November 2007
Affinion Group March 2003 - September 2006
Skills
Benefits Administration, Change Management, Ultipro, Benefits Analysis, Microsoft Office, HR Policies, Training Programme..., Employee Benefits, Legal Compliance, Training Delivery, Corporate Communications, Marketing Communications, Escalations Management, Formatting Documents, Contact Center..., Adult Education, Calendar Planning, Team Building, Process Redesign, Standards Compliance, Performance Management, Insurance Policies, Commercial Insurance, Event Planning, Contact Management, Customer Service, Human Resources, Veterans Benefits, Educational Technology, University Recruitment, Office Administration, Operations Management, Coordinating Events, Presentations, Recruiting, Business Intelligence, Community Outreach, Customer Experience, Employee Relations, Organizational..., Resume Writing, Management, Time Management, Policy, Career Development, College Recruiting, FMLA, New Hire Orientations, Hiring, Administration
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Master's of Human Resources Management, Human Resources Management and Services
DeVry University 2007 — 2009
Bachelor of Technical Management, Business Administration and Management, General
North Central State College 1999 — 2001
Associate in Applied Business, Business Administration
State Auto Insurance November 2014 - Present
State Auto Insurance May 2011 - Present
JPMorgan Chase February 2010 - April 2011
Safelite AutoGlass August 2008 - January 2010
Ohio State Athletic Video August 2005 - March 2009
Education
Franklin University 2012 — 2013
Master of Business Administration (MBA)
The Ohio State University 2004 — 2009
Bachelor of Science (BS), Business Administration and Management, General, Marketing
Cardinal Health April 2015 - Present
Safelite AutoGlass March 2013 - April 2015
US Navy February 2007 - November 2011
Skills
Project Management, Management, Team Building, Leadership, Team Leadership, Navy, Military, Military Experience, National Security, Maintenance Management
Education
Franklin University 2014 — 2017
Bachelor's Degree, Computer Science
Olentangy High School 2003 — 2006
High School
Rockwell Collins May 2015 - Present
Rockwell Collins June 2014 - Present
Iowa State University October 2013 - May 2014
Safelite AutoGlass May 2013 - August 2013
Barton Digital, Inc May 2010 - June 2013
Cornhusker Council June 2007 - June 2007
Skills
Electrical Engineering, Electrical..., Analog Circuit Design, Matlab, FPGA, Microcontrollers, Cadence Virtuoso, Servo Control, Defect Tracking, C++ Language, Verilog, Visual Basic, HTML, Communication Skills, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, C, Engineering, Manufacturing, Teamwork, Leadership
Education
Iowa State University 2011 — 2016
Bachelor’s Degree, Electrical Engineering, Senior
NaCulla Logistics LLC June 2015 - Present
GoDaddy May 2015 - Present
Safelite AutoGlass December 2013 - June 2015
The University of Iowa Health Care March 2013 - December 2013
The MENTOR Network January 2012 - May 2013
U.S. Cellular October 2008 - August 2009
Skills
Microsoft Office, Epic Systems, Developmental..., Intellectual..., Customer Service, Life Insurance, Outlook, Vital Signs, Behavioral Health, CPI trained, CPR and AED Certified, Activities of Daily..., Social Services, Social Skills, PIA Trained, Certified Medication..., Life & Health Insurance..., Residential Attendant, Abuse Prevention, Mandatory Reporter, Sales, Therapists, Crisis Intervention, Nursing, Medication..., Mental Health Counseling, Cpr Certified, Patient Advocacy, Mental Health, Conflict Resolution, CPI training, Training, Psychiatric Care, Compassion, Mental Health Care, Applied Behavior..., Treatment, Non-Violent Crisis..., Medical Terminology, Motivational..., Autism Spectrum..., DSM-IV, Biopsychosocial..., Interventions, Direct Patient Care, Therapeutic Crisis..., Case Management, Substance Use Disorders, Psychology, Psychotherapy
Education
Kaplan University-Cedar Rapids Campus 2011 — 2013
Associate of Science (AS), Human Services
Carlson Wagonlit Travel May 2015 - Present
Avis Budget Group April 2014 - December 2014
Avis Budget Group January 2012 - April 2014
Unishippers June 2011 - January 2012
ADT Security Services 2009 - 2011
Sales Diesel August 2008 - January 2009
Safelite Autoglass 2007 - 2008
Choice One Communications 2004 - 2006
Skills
Networking, Sales Process, Sales Operations, B2B, Account Management, Sales, Business Development, Direct Sales, Cold Calling, Sales Management, Solution Selling, Contract Negotiation, Salesforce.com, Marketing, Customer Service, Selling Skills, Training, Leadership, Management, Negotiation, Lead Generation, CRM, Start-ups, Strategic Planning, Marketing Communications, Business Planning, Coaching, Building Relationships, Social Media Marketing, Competitive Analysis, Operations Management, Selling, Forecasting, Team Leadership, New Business Development, Customer Retention, Team Building, Key Account Management, Customer Satisfaction, Strategy, Call Centers, Email Marketing, Recruiting, Marketing Strategy, Pricing, Budgets, Strategic Partnerships, Sales Presentations, Business Travel, Consulting
Education
Ivy Tech Community College 2006 — 2008
None, Business
Hyles-Anderson College 1996 — 1998
None, Pastoral Theology
Safelite AutoGlass July 2015 - Present
Allcare Medical Equipment December 2013 - March 2015
Safelite AutoGlass March 2012 - December 2014
TGI Fridays June 2008 - October 2010
Skills
Customer Satisfaction, Team Building, Continuous Improvement, Inventory Management, Management, Leadership, Operations Management, Strategic Planning, Customer Service, Time Management, Employee Training, Food, Food
Education
Southern Wesleyan University 2008 — 2009
Human Services, General
Greenville Technical College 2001 — 2002
Registered Nursing/Registered Nurse
Heartland Dental August 2015 - Present
Heartland Dental May 2014 - August 2015
Safelite AutoGlass July 2008 - February 2014
Skills
Coaching, Problem Solving, Microsoft Office, Team Building, Employee Relations, Call Center, Customer Retention, Operations Management, Call Centers, Sales, Customer Satisfaction, Process Improvement, Sales Management, Inventory Management, Teamwork, Automotive, Customer Service
Education
Heidelberg College 2003 — 2008
BS, Business Administration
Galion High School 2000 — 2003
Kidz Academy August 2014 - Present
Little Loves Early Learning Center January 2014 - July 2014
Kiddie Academy of Brighton August 2013 - December 2013
Safelite AutoGlass May 2010 - August 2013
Western State Colorado University September 2010 - May 2013
Skills
Customer Service, Classroom, Microsoft Word, Office Management, Childcare, Early Childhood..., Registration Services, Phone Etiquette
Education
Western State Colorado University 2009 — 2013
Bachelor of Arts (BA), Psychology
Front Range Community College 2007 — 2009
SurePayroll September 2014 - Present
SurePayroll December 2013 - Present
Envy Us Creations Salon April 2011 - Present
Bankers Life and Casualty January 2011 - August 2013
WellCare June 2008 - October 2010
Edward Don & Co June 2007 - June 2008
J'sona Inc February 2005 - April 2007
Jsona Inc January 2004 - February 2005
First USA October 2002 - December 2003
Safelite AutoGlass November 2001 - October 2002
Skills
Training, Customer Service, Leadership, Management, Time Management, Sales, Troubleshooting, Employee Benefits, Policy, Customer Retention, Accounting, Process Scheduler, Marketing Strategy, Credit, Process Improvement, Outlook
Education
Keller Graduate School of Management of DeVry University 2015 — 2016
Master's Degree, Human Resources Management/Personnel Administration, General
Robert Morris university 2012 — 2015
Bachelor of Business Administration (B.B.A.), Management
Robert Morris University 2010 — 2012
Associate of Arts (A.A.), Business Administration
JPMorgan Chase & Co. June 2015 - Present
American Institutes for Research January 2015 - Present
Safelite AutoGlass March 2014 - January 2015
FedEx May 2013 - February 2014
United States Air Force January 2006 - January 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, Windows, Matlab, Event Planning, Time Management, Troubleshooting, Leadership, Computer Hardware, Team Leadership, Outlook, Sales
Education
Franklin University 2014 — 2016
Bachelor of Science (B.S.), Information Technology
ITT Technical Institute-Columbus 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator
ITT Technical Institute-Columbus 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator
Safelite AutoGlass May 2013 - Present
Your Party Productions June 2010 - Present
Ballyhoo Tavern May 2004 - October 2012
Skills
Customer Service, Event Management, Music, Entertainment Management, Venue Management, Bartending, Venues, Business Development
Education
Indiana State University 2000 — 2006
Speech Communications and PR, Public Relations, Advertising, and Applied Communication
Indiana State University
Bachelors of Science, Speech Communications, Public Relations
Indiana State University
Bachelors of Science, Communications; Visual Communication, Radio and TV Performance and Music
Stanley Steemer July 2015 - Present
Stanley Steemer March 2008 - Present
Stanley Steemer July 2006 - February 2008
Stanley Steemer June 2003 - June 2006
Safelite AutoGlass April 2002 - June 2003
Safelite AutoGlass August 2001 - March 2002
Skills
Human Resources, HRIS, Reporting & Analysis, Talent Management, Employee Relations, Recruiting, Leadership, Training, HR Policies, Onboarding, Performance Management, Team Building, Hiring, Coaching, Employee Training, Benefits Administration, New Hire Orientations
Education
Penn State University
Masters of Professional Studies, Human Resources & Employee Relations
Franklin University
Bachelor of Science (B.S.), Employee Assistance
Skate Zone 71 October 2014 - Present
Roof Suds December 2013 - Present
JDRF - Walk To Cure Diabetes January 2009 - Present
Colonial Hills PTA September 2010 - Present
Franklin University September 2012 - May 2014
Columbus State Community College September 2011 - December 2012
United Way of Central Ohio July 2012 - November 2012
United Way of Central Ohio December 2011 - June 2012
Silpada Designs September 2004 - December 2011
Safelite AutoGlass February 2010 - October 2011
Skills
Sales, Fundraising, Event Planning, Outstanding Customer..., Logistics, Servers, Bartending, Real Estate, Office Management, Bookkeeping, Volunteer Coordinating, Brochures, Social Networking, Catering, Catering Sales, Volunteer Leadership, Computer Literate, Telephone Skills, Direct Sales, Independent Thinker, Team Leadership, Leasing, Relocation, Social Media, Digital Media, Contract Negotiation, Pricing Negotiation, Client Services, Outgoing, Parties, Non-profits, Restaurants, Customer Service, Advertising, Volunteer Management, Financial Services, Community Outreach, Leadership, Volunteering, Nonprofits, Email Marketing, Public Relations, Event Management, Marketing, Newsletters, Management, Social Media Marketing, Negotiation, Trade Shows, Selling
Education
Franklin University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Public Relations, Advertising, and Applied Communication
Columbus State Community College 2011 — 2013
Associates Of Arts, Associates of Arts, Sophomore
The Ohio State University 1991 — 1992
Phoenix Pumps, Inc. August 2013 - Present
Safelite AutoGlass December 2011 - August 2013
AutoZone January 2010 - December 2011
AutoZone January 2010 - June 2010
Skills
Customer Service, Sales, Leadership, Sales Management, Management, Strategic Partnerships, E-commerce, Account Management, B2B, Customer Satisfaction, Salesforce.com, Business Development, Negotiation, Program Management, Sales Operations, Coaching, Market Analysis, Customer Retention, Sales Process, New Business Development, Marketing, Business Strategy, CRM, Sales Presentations, Budgets, Strategy, Team Building, Business Planning, Marketing Strategy, Product Development, Strategic Planning, Automotive, Leadership Development, Training, Operations Management, Team Leadership, Forecasting, Microsoft Office, Contract Negotiation, Direct Sales, Key Account Management, Cold Calling
Education
University of Phoenix
Business Administration and Management, General
Front Range Community College
General Studies
Doe Anderson August 2012 - Present
Creative Alliance May 2012 - August 2012
Safelite AutoGlass March 2011 - August 2012
Skills
Automotive Aftermarket, Vehicles, Automobile, Automotive, Customer Satisfaction, Troubleshooting, Customer Service, Inventory Management, Microsoft Office, Windows 7, Technical Support, Continuous Improvement, Electronics, Process Improvement, Windows, Hardware, Social Media Marketing, Copywriting, Account Management, Marketing, Sales, Marketing Strategy, Email Marketing, Advertising
Education
Indiana University-Southeast 2009 — 2012
Bachelor's degree, Communication, Advertising
Northwood University-Florida 2006 — 2008
Associate's degree, Marketing/Marketing Management, Automotive Aftermarket
Safelite AutoGlass May 2015 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Customer Satisfaction
Education
Franklin University 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Gerber Collision & Glass October 2001 - Present
Safelite AutoGlass September 1998 - September 2001
Hunt Wesson June 1986 - September 1995
Skills
Marketing, Marketing Strategy, Marketing Communications, Product Marketing, Account Management, Event Management, Microsoft Office
Education
Iowa State University 1972 — 1977
Bachelor of Science (B.S.), Sociology
Regis High School
Wetzel County Schools December 2011 - June 2012
Mason Dixon Energy, LLC June 2010 - October 2011
Safelite AutoGlass March 2009 - June 2010
Pine Grove Public Library June 2005 - March 2009
Teletech April 1998 - May 2000
Skills
American Heart..., American Heart..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Customer Retention, Photoshop, Digital Photography, Windows, Social Networking, Customer Conversion, Secretarial Skills, Receptionist Duties, Oil/Gas, Public Libraries, Librarians, Telemarketing, Jewelry Design, Acrylic Painting, Mapping, Cpr Certified, Pipelines, Natural Gas, Upstream, Data Mapping, Minerals, Gas, Leases, Contract Management, Drilling, Energy Industry, Petroleum, Leadership, Oil & Gas Industry, Titles, Energy, Supervisory Skills, Data Entry, Land Administration, Spreadsheets, Access
Education
West Virginia Northern Community College 1997 — 1999
Small Business Certificate, Business Administration
Kaplan University
Early Childhood Education and Teaching
Ingersoll Rand September 2015 - Present
Aggreko February 2008 - August 2015
G&K Services February 2005 - February 2008
Classic Soft Trim 2003 - 2005
Harmon Auto Glass 2001 - 2003
National Furniture Services 2000 - 2001
Safelite Autoglass 1996 - 2000
Mobil Oil January 1988 - July 1996
Skills
Talent Development, Direct Sales, Operations Management, Sales Operations, Sales Management, Process Improvement, Strategic Planning, Key Account Management, Team Building, Consultative Selling, P&L Management, Forecasting, P&L, Income Statement, Logistics, Leadership, Account Management, Business Development, Customer Retention, New Business Development, Management, Inventory Management, Customer Service, Budgets, Sales, Customer Satisfaction, Strategy, Program Management, Contract Negotiation, Sales Process, B2B, Negotiation, Business Planning, Cold Calling, CRM, Pricing, Mergers & Acquisitions, Business Strategy, Team Leadership, Competitive Analysis, Energy
Education
The University of Chicago - Booth School of Business 2011 — 2011
Strategic Sales Management
IMD (International Institute for Management Development) - Business Programs 2009 — 2009
Leadership Development
Southeastern Oklahoma State University 1981 — 1986
BA, Management and History
Safelite AutoGlass June 2014 - August 2014
Safelite AutoGlass May 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training
Education
Franklin University 2014 — 2015
Bachelor of Science (B.S.), Information Technology
Self-employed March 2005 - Present
Safelite AutoGlass June 1997 - May 2001
Skills
Automotive Repair, Windshield Repair, window tint, Vehicles, Automobile, Parts, Automotive Aftermarket, Tires, Window Film
Education
Gateway Community College 1996 — 1998
Safelite AutoGlass August 2011 - Present
Universal Forest Products 1999 - August 2011
Timothy E. Baxter & Associates 1995 - 1999
Davis & Savage P.C. 1991 - 1995
Skills
Recruiting, Human Resources, Organizational..., Talent Management, Process Improvement, Commercial Litigation, Training, Employee Relations, Team Building, Leadership Development, Inventory Management, E-Learning, Performance Management, Continuous Improvement, Negotiation, Manufacturing, Management, New Business Development
Education
Valparaiso University School of Law 1985 — 1988
J.D., Law
Huntington University 1981 — 1985
B.S., Accounting
Safelite AutoGlass March 2013 - Present
Transamerica November 2012 - April 2013
Skills
PowerPoint, Customer Service, Time Management, Microsoft Word, Training, Public Speaking, Data Entry, Call Centers, Interviews, Windows, Retail, Telephone Skills, Access, Customer Satisfaction, Employee Relations, Event Planning, Inventory Management, Leadership, Microsoft Excel, Microsoft Office, Outlook, Process Improvement, Process Scheduler, Recruiting, Sales, Social Networking, Team Building, Teamwork, Troubleshooting
Education
Kaplan University-Cedar Rapids Campus 2010 — 2012
Bachelor of Science, Criminal Justice / Juvenile Justice
Kaplan University-Cedar Rapids Campus 2010 — 2012
Associate of Science (AS), Criminal Justice
Fresenius August 2015 - Present
Go Configure December 2012 - Present
Go Configure December 2012 - Present
Safelite AutoGlass 2009 - 2011
Safelite AutoGlass 2009 - 2011
Skills
Sourcing, Recruiting, Cold Calling, Lead Generation, Customer Retention, Management, Customer Service, Sales, Microsoft Office, Microsoft Excel, Customer Satisfaction, Account Management, Operations Management, Team Building, Inventory Management, Leadership, Time Management, Retail
Education
International Business College 2006 — 2008
Bachelor's Degree, Accounting and Business/Management, 3.5
Dell SecureWorks July 2013 - Present
Next Step Learning June 2011 - October 2012
Market Force Information September 2007 - June 2011
Market Force Information January 2005 - August 2007
Atlanta Falcons 2003 - 2005
Accenture June 2000 - December 2002
YouDecide.com June 1999 - June 2000
Safelite AutoGlass June 1998 - June 1999
DeVry University June 1996 - June 1998
Skills
Project Management, Account Management, Strategic Planning, Social Media, Program Management, Coaching, Customer Service, Microsoft Excel, Leadership, Microsoft Office, PowerPoint, Sales, Microsoft Word, New Business Development, Public Speaking, CRM, Process Improvement, Training, Team Building, Team Leadership, Management, Team Management, Budgets, Cross-functional Team..., Access, Customer Satisfaction, Start-ups, E-commerce, Recruiting, Business Process..., Business Development, Vendor Management, SDLC, Software Documentation, Product Management, Integration, Marketing, Databases, Business Analysis, Strategy, Consulting, Event Planning, Analysis, Event Management
Education
Keller Graduate School of Management of DeVry University 1996 — 1998
MBA
Oglethorpe University 1992 — 1996
Bachelor of Business Administration (BBA)
Safelite AutoGlass July 2013 - Present
Exemplary Builders Inc. June 2012 - July 2013
Illinois Back Institute April 2011 - June 2012
Fitness Express August 2010 - April 2011
North Star Home Fitness December 2007 - March 2011
Skills
Customer Service, Inventory Management, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Business Development, Outlook, Fitness, Access, Sales Management, Logistics, Operations Management, Forecasting, Team Building
Education
Heartland Community College 1995 — 2000
Criminal Justice/Law Enforcement Administration
Heartland Community College 1995 — 1998
Cardinal Health September 2015 - Present
Cardinal Health July 2013 - Present
Cardinal Health July 2010 - June 2013
Cardinal Health April 2006 - June 2010
Safelite AutoGlass 2003 - 2006
Skills
Process Improvement, Forecasting, Customer Service, PeopleSoft, Budgets, Finance, SAP, Microsoft Office, Access, Budget, Accounts Payable, Accounting, Accounts Receivable, Sarbanes-Oxley Act, Healthcare
Education
Franklin University 1992 — 1996
Bachelor's degree, Accounting
Franklin University 1992 — 1996
Bachelor's degree, Accounting
United Rentals Inc. October 2014 - Present
Ritchie Bros. Auctioneers June 2012 - September 2014
Bank of America April 2010 - June 2012
Safelite AutoGlass May 2009 - March 2010
Arlene's Cuisine January 2006 - April 2009
Skills
Sales, Sales Operations, Marketing, Cold Calling, Start-ups, Customer Service, CRM, Real Estate, Account Management, Strategic Planning, Finance, Salesforce.com, Business Development
Education
Franklin University 2006 — 2007
BA, Marketing
University of Kentucky 2002 — 2005
Discover Financial Services April 2015 - Present
Discover Financial Services January 2015 - Present
Safelite AutoGlass October 2014 - Present
Nationwide Insurance October 2012 - October 2014
Nationwide Insurance Companies May 2010 - October 2012
State Farm August 2009 - May 2010
State Farm December 2003 - May 2010
State Farm Insurance October 2003 - March 2010
State Farm July 2008 - January 2009
State F August 2006 - December 2006
Skills
Recruiting, Insurance, Claim, Employee Relations, Human Resources, Training, Onboarding, Performance Management, Management, Interviews, Organizational..., Succession Planning, PeopleSoft, Talent Acquisition, Applicant Tracking..., Ohio Notary Public
Education
Franklin University 2007 — 2009
Masters, Business Administration Human Resource Management
Franklin University 2004 — 2006
Bacherlor's, Human Resources Management
Safelite AutoGlass January 2014 - Present
Safelite AutoGlass January 2009 - January 2013
Cindy Rowe Auto Glass May 1993 - December 2008
The Coca-Cola Company September 1989 - May 1993
Skills
Customer Satisfaction, Strategy, Sales, Automotive, Sales Management, Customer Retention, Team Building, Operations Management, Customer Service, Management
Education
East Pennsboro Area High School
Harrisburg Area Community College
Safelite AutoGlass December 2013 - Present
Safelite AutoGlass February 2012 - November 2013
Safelite AutoGlass May 2010 - January 2012
Safelite AutoGlass January 2010 - April 2010
Safelite Glass October 2006 - December 2009
Safelite October 2003 - September 2006
Safelite August 2002 - September 2003
Skills
Financial Analysis, Budgets, Performance Management, Financial Reporting, Process Improvement, Human Resources, Access, Accounting, Strategic Planning, Employee Benefits, Forecasting, Financial Modeling, Team Building, Customer Satisfaction, Accounts Payable, Microsoft Excel, Deferred Compensation, PeopleSoft
Education
Franklin University 2003 — 2006
Bachelor's Degree, Accounting/Finance, 3.86 GPA
Safelite AutoGlass April 2015 - Present
Safelite AutoGlass April 2011 - April 2015
Safelite Solutions January 2010 - April 2011
Belron US January 2008 - April 2011
Safelite AutoGlass March 2007 - January 2008
Skills
Customer Satisfaction, Process Improvement, Customer Retention, Customer Experience, Call Centers, Operations Management, Leadership, Team Building, Management, Automotive, Customer Service, Change Management, Sales Management, Strategic Planning, Strategy
Education
University of Toledo 1990 — 1992
Master of Business Administration (MBA), Marketing/International Business
Illinois State University 1986 — 1989
Bachelor of Arts (B.A.), Political Science and Spanish
LightRiver Technologies November 2012 - September 2013
The Space Recording Studio 2010 - 2013
Unisys December 2009 - October 2012
Safelite AutoGlass November 2007 - October 2009
Skills
Music Industry, Music Production, Music, Recording, Audio, Pro Tools, Entertainment, Production, Audio Engineering, Studio Recording, Sound Design, Composing, Drums, Live Sound, Sound Editing, Musicians, Computer Repair, Inventory, Audio Post Production, Multimedia, Audio Editing, Music Theory, DJ, Songwriting, Windows 95, Windows Vista, Break Fix, Database Administration, Network Administration, Help Desk Support, Sound
Education
Full Sail University 2006 — 2007
Associate, Recording Arts
Shawsheen Valley Regional Vocational Technical School 2001 — 2005
Information Technology
Courtyard by Marriott October 2002 - Present
American Music Theatre October 1999 - October 2002
Safelite AutoGlass June 1987 - October 1999
Skills
Hospitality Management, Hospitality Industry, Hotel Management, Trusted, Friendly Personality, Sales Management, Highly personable, Positive Work..., Helping Clients Succeed, Hotels, Professional Experience, Marketing Communications, Hotel Booking, Catering, Yield Management, OnQ, Revenue Analysis, Meeting Planning, Hospitality, Customer Service, Front Office, Rooms Division, Resorts, Lodging, Property Management..., Tourism, Pre-opening
Education
Purdue University 1999 — 2001
Certified Travel Industry Specialist, Tourism and Travel Services Management
HACC, Central Pennsylvania's Community College
Associate's Degree, Tourism and Travel Services Management
Lancaster Chamber of Commerce
Leadership Lancaster Certification, Management
Associated Systems, Inc. October 1978 - Present
Safelite AutoGlass January 1974 - October 1978
Skills
Computer Systems..., Software Development, Software Design, Software Installation, Product Management, Integration, Enterprise Software, Mobile Devices
Education
ECPI 1971 — 1972
Programming, Programming
Hutchinson Community College 1969 — 1971
Accounting
Beloit High School 1965 — 1969
SafeLite Autoglass December 2008 - Present
Tastefully Simple February 2003 - January 2012
Skills
Team Building, Customer Satisfaction, Customer Retention, Customer Service, Sales Management, Sales Operations, Account Management, Coaching, Sales, Inventory Management, Budgets, Profit, Retail, Cold Calling, Strategic Planning, Selling
Education
Jacksonville University 1990 — 1994
BS, Sociology
Best Buy June 2014 - Present
Safelite AutoGlass April 2011 - July 2014
CARQUEST Auto Parts June 2009 - February 2011
NAPA AUTO PARTS February 2008 - October 2008
Skills
Warehousing, Retail, Inventory Management, Customer Service, Inventory Control, Sales, Operations Management, Management, Sales Management, Purchasing, Merchandising, Project Teams, Leadership Development, Paralegals, Criminal Law, Civil Litigation, Environmental Law, real property law, Family Law, Constitutional Law, Administrative Law, Legal Ethics, Juvenile Delinquency, Juvenile Justice, Legal Research, Legal Writing, Criminal Justice, Police Instruction, Asset Protection, Loss Prevention, Microsoft Office, Microsoft Word, Microsoft Excel, Social Networking, Leadership
Education
Hilbert College 2011 — 2015
Bachelor’s Degree, Legal Studies, General, 3.15/4.0
CGI November 2005 - December 2009
Iowa Department of Tax Revenue September 2009 - November 2009
Nationwide Insurance November 2005 - August 2009
JP Morgan Chase and Co./Bank One Corp October 2001 - November 2005
Compuware December 1997 - October 2001
R.E. Harrington June 1999 - February 2001
Safelite AutoGlass November 1998 - February 1999
Chase Manhattan Corporation May 1998 - November 1998
Ohio State Hospital March 1998 - May 1998
Compuware PDP December 1997 - February 1998
Education
Franklin University 1998 — 2004
Bachelors, MIS
Bradford School of Business
Associate Degree, Accounting
Safelite AutoGlass March 2012 - Present
Huntington National Bank May 2007 - March 2012
Belron US/Safelite Autoglass 1991 - 2007
Education
Franklin University 1998 — 2003
BS, Computer Science
Miami University 1986 — 1990
BS, Accounting
Safelite AutoGlass October 2011 - Present
Skills
Employee Benefits, FMLA, Employee Relations, HR Policies, Ultipro, Team Building, Human Resources, Leave of Absence, Open Enrollment, Training, Disability Insurance, COBRA, Process Improvement, Job Descriptions, Call Centers, Employee Training, Coaching, New Hire Orientations, Recruiting, ADA compliance, Employment Law, Conflict Resolution, Kronos, Background Checks, Resume Writing, Career Counseling, Time Management, Terminations, Leave Administration, Recruitment Advertising, Applicant Tracking..., HRIS, Job Coaching, Meeting Planning, Leadership Development, Unemployment, Social Media Advertising, Employee Wellness..., Americans with..., Project Management
Education
Franklin University
BS, Human Resource Management
MidAmerican Energy Company August 2013 - Present
Safelite AutoGlass September 2011 - July 2013
Safelite AutoGlass March 2006 - October 2011
JK Evans & Associates February 2004 - February 2006
The Longaberger Company March 2003 - February 2004
Concord Counseling August 2000 - February 2003
Licking County Board of MRDD March 1996 - August 2000
Skills
HRIS, Onboarding, Comp, ERD, Employee Benefits, Recruiting, PeopleSoft, Labor Relations, Training, Deferred Compensation, Employee Relations, Project Management, Team Leadership, Compensation & Benefit, Organizational..., Management, Employee Benefits Design, Human Resources, Personnel Management, Job Descriptions, Hiring, Policy, FMLA, Benefits Administration, Compensation
Education
Franklin University
MBA, Business/HR
Safelite AutoGlass August 2015 - Present
Safelite AutoGlass July 2013 - July 2015
Advance Auto Parts December 2010 - July 2013
Advance Auto Parts December 2009 - December 2010
Advance Auto Parts November 2002 - December 2009
Advance Auto Parts May 1998 - November 2002
AutoZone November 1996 - May 1998
Western Auto Supply Company October 1989 - November 1996
Skills
Retail, Inventory Management, Profit, Multi-unit, Customer Satisfaction, Distribution Center..., Team Leadership, Asset Protection, Store Operations, Income Statement, Store Management, Training, Loss Prevention, P&L Management, Merchandising, Recruiting, Leadership, Performance Management, Team Building, Sales Management, Customer Experience, Inventory Control, Sales Operations, Multi-Unit Management, People Development, New Store Development, Succession Planning, Big Box, P&L, Hiring, Shrinkage, District Management, Driving Results, Visual Merchandising, Multi-Unit
Education
Rock Valley College 2008 — 2010
Business Management
Rock Valley College 1995 — 1996
General Studies
Illinois State University 1985 — 1986
General Studies
Safelite AutoGlass October 2012 - Present
Revolution Foods February 2011 - October 2012
Mancini's Sleepworld July 2002 - July 2009
Skills
Fast Learner, Innovative Problem..., Inside Sales, Sales, Food, Distribution Center..., Customer Retention, Customer Satisfaction, Time Management, Customer Experience, Telephone Skills, Critical Thinking, Teamwork, Restaurants, Creative Problem Solving, Accountability, Inventory
Education
Heald College 1999 — 2000
Business Administration
Calaveras Hills High School 1996 — 1997
High School Diploma
Milpitas High School 1992 — 1996
Safelite Auto Glass August 2012 - Present
Safelite AutoGlass 2007 - Present
Safelite February 2007 - August 2012
Safelite Auto Glass March 2003 - February 2007
Safelite Auto Glass June 2002 - March 2003
ADT Fire & Security 1999 - 2000
Brookside Golf and Country Club 1997 - 2000
Skills
Fleet Management, Vehicles, Automotive, Automobile, Customer Satisfaction, Continuous Improvement, Inventory Management, Dispatching, Inventory Control, Purchasing, Customer Service, Logistics, Shipping, Leadership, Call Centers
Education
Franklin University 1999 — 2000
Bachelor of Science (B.S.), Marketing
The Ohio State University 1994 — 1999
Business
Bright Horizons 2015 - Present
Real Goods Solar, Inc. June 2013 - March 2015
Safelite AutoGlass January 2010 - June 2013
JC's Glass March 2008 - December 2009
Alliance Claims Solutions December 2005 - March 2008
Alliance Claims Solutions December 2004 - December 2005
Alliance Claims Solutions December 2003 - December 2004
Skills
Call Center..., Call Centers, Customer Service, Customer Service..., English, Fundraising, Leadership, Marketing, Product Development, Quality Assurance, Strategic Planning, Customer Experience, Management, Microsoft Excel, Microsoft Office, PowerPoint, Team Leadership
Education
Kaplan University-Cedar Rapids Campus 2008 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.98 GPA
Safelite AutoGlass May 2010 - Present
CKS Energy Solutions November 2009 - May 2010
J and J June 2004 - September 2008
Automotive Concepts February 2000 - January 2004
Jim Haydens inc June 1994 - January 2000
Skills
Troubleshooting, Leadership, Customer Service, mechanical, Sales, Social Networking, Automotive, Automotive Aftermarket, Automotive Electronics, Running, Teamwork, Testing, Maintenance & Repair, Customer Satisfaction, Electronics, Continuous Improvement
Education
Great Oaks Institute of Technology and Career Development 2015 — 2015
Certification, Medical Terminology, 4.0
Great Oaks Institute of Technology and Career Development 2015 — 2015
Certification, Human Anatomy and Physiology 1, 4.0
Great Oaks Institute of Technology and Career Development 2015 — 2015
Certification, Human Anatomy and Physiology 2, 4.0
University of Cincinnati 2008 — 2009
None, Computer Information Systems
Safelite AutoGlass June 2010 - Present
Wilkes Barre Scranton Pioneers May 2006 - October 2009
Wilkes Barre Scranton Pioneers May 2006 - October 2009
Red Barons baseball 1998 - 2006
Skills
Marketing, Advertising, Sales Management, Sales, Retail, Customer Service, Project Planning, Customer Satisfaction, Time Management, Teamwork, Account Management, Cold Calling, Management, Sales Operations, Marketing Strategy, Coaching, Budgets, Team Building, Microsoft Office, Inventory Management, Microsoft Word, Public Speaking, Strategic Planning, Leadership, Public Relations, Selling, Event Planning, Customer Retention, New Business Development, Social Media Marketing, Outlook, Team Leadership, Marketing Communications, Negotiation, Social Networking, Recruiting
Education
Indiana University of Pennsylvania 1982 — 1986
B/S Marketing, Business Administration
Gray & Green Laboratory Systems LLC March 2013 - Present
Erlab Inc August 2006 - January 2013
Netspoke 2005 - 2006
Safelite AutoGlass 2001 - 2005
Skills
Sales, Sales Management, Customer Satisfaction, Customer Retention, Problem Solving, Trade Shows, Training, Product Management, Business Development, B2B, Building Business..., Customer Support, SugarCRM
Education
Middlesex Community College
Business Administration and Management, General
Greater Lowell Technical School
Marketing Education
Safelite AutoGlass November 2012 - October 2014
Verizon Wireless September 1995 - November 2012
Skills
Wireless, Sales Management, Account Management, Sales Operations, Sales, Customer Satisfaction, Mobile Devices, CDMA, Solution Selling, Customer Retention, Selling, Management
Education
Iowa State University 1984 — 1988
Bachelor of Arts (B.A.), Commericial Recreation
Richwoods High School 1980 — 1984
College Prep
Safelite AutoGlass January 1996 - July 2013
Silver Dollar Casinos February 2005 - April 2008
Skills
Automotive, Automobile, Automotive Repair, Process Improvement, Continuous Improvement, Operations Management, Fleet Management, Troubleshooting, Call Centers, Profit, Team Building, Sales, Team Leadership, Purchasing, IT Service Management, Sales Management, Account Management, Management, Customer Experience, Inventory Control, Training, Vendor Management, Coaching, Employee Training, Hiring, Warranty
Education
Highline Community College 2014 — 2015
Accounting and Business/Management
Highline Community College 2014 — 2015
Safelite AutoGlass
Skills
Automotive Aftermarket, Automotive, Customer Satisfaction, Automobile, Automotive Repair, Troubleshooting, Customer Service, Computer Hardware, Parts, Continuous Improvement, Inventory Management, Windows 7, Process Improvement, Call Centers, Microsoft Office, Customer Retention, Electronics, Technical Support, Windows
Education
ITT Technical Institute-Indianapolis 2011 — 2014
Associates Applied Science Information Systems Administartion, Computer and Information Sciences and Support Services
Safelite Solutions LLC October 2011 - Present
Safelite Solutions LLC May 2011 - October 2011
Safelite Solutions LLC March 2010 - May 2011
Safelite AutoGlass August 2008 - March 2010
Moses Automotive May 1999 - May 2004
Skills
Accounts Payable, Auditing, Contract Management, Finance, Networking, Pricing
Education
Franklin University 2009 — 2012
Bachelor of Science (B.S.), Accounting
Erickson Living March 2014 - Present
Safelite AutoGlass March 2009 - December 2013
Iwakuni, Japan August 1984 - September 2006
Education
Western Bible College 1973 — 1977
BS, Bible
Goldey Beacom College 1966 — 1968
ABA, Accounting
Cass Information Systems November 2011 - Present
LiveOps September 2008 - Present
Safelite AutoGlass November 2010 - January 2012
Safe Auto Insurance Company August 2003 - February 2010
State of Ohio- Department of Insurance March 1999 - August 2003
Nationwide Insurance February 1984 - March 1997
Skills
Telecommunications, Management, Customer Service
Education
DeVry University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Health Information/Medical Records Technology/Technician
Hondros College of Nursing 2010 — 2011
Licensed Practical/Vocational Nurse Training
The University of Akron 1988 — 1992
Doctor of Law (J.D.), Law
Heidelberg University 1979 — 1983
Bachelor of Science (BS), Business
National College of Business & Technology October 2012 - Present
National College September 2011 - October 2012
Safeltie Autoglass June 2009 - September 2011
Safelite AutoGlass June 2009 - September 2011
Skills
Recruiting, Human Resources, Training, Performance Management, Employee Benefits, HRIS, Time Management, Microsoft Excel, Staff Development
Education
Keller Graduate School of Management 2008 — 2011
Master, Human Resource Management
Franklin University 2005 — 2008
Bachelors of Science, Business Administration, Human Resource Management
Fireproof Records Center November 2013 - Present
Fireproof September 2013 - Present
DialAmerica July 2012 - September 2014
Safelite AutoGlass July 2012 - August 2013
American Income Life July 2012 - August 2013
Skills
Customer Satisfaction, Call Center, Sales, Customer Service, Call Centers, Time Management, Outlook, Microsoft Word, Cold Calling, Customer Experience, Data Entry, Sales Operations, Account Management, PowerPoint, Access, Customer Retention, CRM, Microsoft Excel, Training, Salesforce.com
Education
Gemological Institute of America 1995 — 1998
Gemology
Lynchburg-Clay High School Lynchburg, Ohio 1964 — 1968
Ohio health and life insurance
Safelite AutoGlass April 2014 - Present
Safelite AutoGlass August 2009 - April 2014
Cass Information Systems May 2004 - October 2008
Ashland Distribution May 2000 - May 2004
Time Warner Cable 1998 - 2000
Skills
Sales Management, Process Improvement, Negotiation, Customer Satisfaction, Team Leadership, Coaching, Leadership, Teamwork, Call Centers, Team Building, Customer Service, Account Management, Customer Retention, Employee Relations, Employee Training, Management, Recruiting, Sales, Training
Education
Keller Graduate School of Management of DeVry University
MBA, Business Administration
University of South Florida
Bachelor of Arts, British and American Literature
United States Air Force August 2006 - July 2010
Safelite AutoGlass July 2006 - August 2006
Fairfield Garden Center April 2006 - June 2006
Newark Star Ledger October 2003 - September 2005
Skills
Weapons Handling, Weapons Training, Hand to Hand Combat, Jiu-Jitsu, Landscaping, Algebra, Calculus, Geometry, Trigonometry, Physics
Education
Full Sail University 2011 — 2013
Ridgewood High School 1998 — 2002
Safelite AutoGlass 2011 - 2011
Education
Kaplan University 2010 — 2014
Bachelor of Applied Science (BASc), Criminal Justice and Corrections
Franklin Discount April 2012 - Present
iQor January 2010 - March 2012
Safelite AutoGlass February 2009 - August 2009
Education
Franklin University
Bachelors Of Science, Financial Management, 2.7
Safelite AutoGlass October 2013 - Present
Nesco Resource April 2013 - September 2013
Target Corporation June 2009 - April 2013
Education
Franklin University 2012 — 2012
Bachelor of Applied Science (B.A.Sc.), Accounting, 3.3
Columbus State Community College 2009 — 2011
Associates of Science, Accounting
Gahanna Lincoln High School 2005 — 2009
Safelite AutoGlass March 2010 - Present
Super Vacuum Manufacturing May 2004 - March 2010
Pier 1 Imports May 2000 - May 2004
Skills
Automotive Repair, Heavy Equipment, Lean Manufacturing, Inventory Control, Purchasing
Education
Colorado State University-Global 2012 — 2015
Accounting and Business/Management
Front Range Community College 2004 — 2009
Associate of Arts and Sciences (A.A.S.), Welding Technology/Welder
Commonwealth of Pennsylvania August 2014 - Present
Simply because... February 2014 - Present
Commonwealth of Pennsylvania August 2012 - August 2014
Safelite AutoGlass October 2007 - April 2014
Spherion May 2006 - August 2009
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Budgets, Microsoft Office, Data Analysis, Data Mining, Tax Preparation, Income Tax, Accounts Payable, Accounts Receivable, Corporate Tax, Bookkeeping, Inventory Accuracy, Billing Process, Bill Payment, Medical Billing, Shipping, Account Reconciliation, Small Business, Access Database, Lotus Approach, AS400 system, Physical Inventory, UPS Shipping, Proficient Typing Skills
Education
York College of Pennsylvania 2010 — 2013
Bachelor of Applied Science (BASc), Accounting
Harrisburg Area Community College 1997 — 2011
Associate of Arts (AA), Business Administration and Management, General
Safelite AutoGlass February 2013 - Present
Amazon.com September 2011 - August 2012
Cox Communications May 2000 - May 2010
Education
Glendale Community College 1979 — 1982
Associate of Arts (AA), Construction Drafting
Safelite AutoGlass 2010 - 2012
El Paso Independent School District August 2001 - June 2005
Education
Grand Canyon University
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at El Paso
Bachelor of Science (B.S.), Education
Safelite AutoGlass December 2013 - Present
Auto Glass Emporium August 2006 - March 2012
JPMorgan Chase December 2000 - June 2006
Education
Jefferson Community College
Associates in Business, Business Administration, Management and Operations
Safelite AutoGlass May 2013 - Present
Firestone April 2012 - April 2013
Meineke Car Care Centers, Inc. October 2010 - March 2012
Skills
Auto Glass Replacement, Automotive, Automotive Repair, Glass, Diesel Engine, Diesel, Automobile, Automotive Aftermarket
Education
Front Range Community College 2006 — 2007
Automobile/Automotive Mechanics Technology/Technician, A
Berthoud High Scool 2004 — 2007
High School, General Studies, A
none Limousine ChauffeurBellagio1999 - 2014
Oceanwest Mortgage August 1997 - February 1999
Encore Music Productions Inc. 1996 - 1997
Keebler 1995 - 1996
The Schwan Food Company 1993 - 1995
Safelite AutoGlass October 1983 - July 1993
Skills
Customer Service, Shipping & Receiving, Troubleshooting, Hands-on Technical, Customer Satisfaction, Sales, Hotels, Teamwork, Inventory Control, Problem Solving, Inventory Management, Supervisory Skills
Education
ITT Technical Institute-Earth City 1980 — 1981
Bachelor of Technology (B.Tech.), Automobile/Automotive Mechanics Technology/Technician
Sikeston Senior High School 1978 — 1980
High School Diploma
Safelite AutoGlass
Skills
Customer Service, Automotive, Customer Satisfaction, Vehicles, Sales, Team Building, Continuous Improvement, Automobile, Inventory Management, Troubleshooting
Education
Grand Canyon University 2015 — 2019
Bachelor of Science (BS), Secondary Education with an emphasis in Business
Universal Technical Institute of Texas Inc 2011 — 2012
Collision Repair & Refinishing Technology, Autobody/Collision and Repair Technology/Technician
Safelite AutoGlass September 2013 - Present
Starbucks September 2012 - February 2015
Skills
Physical Therapy, Health Unit Coordination, Patient Satisfaction, Quality Patient Care, Cerner, CPR Certified
Education
Gateway Community College 2013 — 2015
Associate's degree, Physical Therapy Assistant
University of Arizona 2005 — 2009
Bachelor's degree, Art History, Criticism and Conservation