The Warranty Group
Industry: Warranty company
DescriptionHeadquarters: Chicago, Illinois, United States CEO: Nelson J. Chai (4 Jan 2017–) Founded: 1964 Subsidiaries: TWG Services Ltd., Virginia Surety Company, Inc., Parent organization: Assurant
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The Warranty Group Employees
The Warranty Group March 2008 - November 2011
Option One Mortgage/ H&R Block September 2002 - September 2007
Skills
Insurance
Education
Roosevelt University 2002 — 2007
Bachelors, Business Management
Signature Control Systems February 2015 - Present
Tom Wood Automotive July 2010 - February 2015
The Warranty Group July 2009 - July 2010
Blossom Chevrolet 2008 - 2009
Harley-Davidson of Valparaiso 2008 - 2009
Arnell Auto Group 2006 - 2008
Harbor Automotive Group Inc. June 2002 - June 2006
Koch Membrane Systems 1996 - 2002
Radio Frequency Company 1994 - 1996
J CURRY ENGINEERING 1987 - 1994
Skills
Entrepreneurship, Sales Management, Project Management, New Business Development, Automotive, Customer Service, Marketing Strategy, Negotiation, Sales Process, Strategic Planning, Customer Retention, Customer Satisfaction, Team Leadership, Account Management, Marketing, Retail, Vehicles, Team Building, Advertising, Automobile, Forecasting, Automotive Aftermarket, B2B, Competitive Analysis, Profit, Sales Operations, Purchasing, Selling, CRM, Dealer Management, Product Development, Business Development, Pricing, Contract Negotiation, Process Improvement, Budgets, Warranty, Parts, Online Advertising, Cold Calling, Manufacturing, E-commerce, Finance, Inventory Management, Sales, Management, Leadership, Business Planning, Social Media Marketing, Training
Education
Northwestern University 1987 — 1989
Bachelor of Science (BS), Electrical and Electronics Engineering
Valparaiso Tech 1981 — 1983
ASEE, Electronics Engineering
Raila & Associates, P.C. March 2015 - Present
Chicago Meat Authority June 2014 - February 2015
Pastoral Artisan Cheese, Bread & Wine July 2013 - May 2014
Chicago Meat Authority September 2011 - July 2013
The Warranty Group January 2011 - April 2011
The Warranty Group June 2010 - January 2011
Skills
Excellent Written and..., Data Analysis and..., Organizational..., Time Management, People-oriented, Team Building, Attention To Detail, Microsoft Office, SPSS analytic software, SPSS, Employee Benefits, Leadership, Human Resources, Leadership Development, Employee Relations, Organizational..., Recruiting, Interviews, Talent Management, Training, Management, Succession Planning
Education
The Chicago School of Professional Psychology 2009 — 2011
MA, Industrial Organizational Psychology
Saint Bonaventure University 2005 — 2009
BA, Psychology
Redbox May 2011 - Present
The Warranty Group January 2010 - February 2011
USG July 2001 - August 2009
DHL May 1998 - June 2001
Fusion Fulfillment September 1995 - April 1998
Skills
Process Improvement, Project Management, Coordination, Quality Assurance, Quality Management, Technical Support, Customer Support, Customer Satisfaction, Customer Experience, Business Process..., Business Communications, Business Writing, Training, Organizational..., Troubleshooting, Team Leadership, Business Planning, Customer Service, Change Management, Forecasting, Call Centers, Vendor Management, Cross-functional Team...
Education
South Suburban College
TTHS
Dennis A Cordova Consulting Group December 2009 - Present
Dennis A. Cordova Consulting Group LLC December 2009 - Present
The Warranty Group April 2008 - April 2014
Skills
Automotive Technology, Training Skills, Retail Envirnoment, Coaching Staff, Sales Coach, Data Analysis, Database Management, CRM software, Automotive Operational..., Process Improvement, Process Optimization, Process Mapping, Business Process..., Business Planning, Marketing Strategy, Market Analysis, Retail, Automotive, Training, CRM, Sales, Automotive Engineering, Team Building, Advertising, Database Admin, Business Process Mapping, Marketing, Leadership, Competitive Analysis, Negotiation, Customer Satisfaction, Coaching, SaaS, Selling, Operations Management, Customer Retention, Marketing Communications, Management, Sales Process, Consulting, B2B, New Business Development, Sales Operations, Automobile, Profit, Account Management, Business Development, Sales Management
Education
The University of New Mexico
Marketing Communication
Flexera Software May 2015 - Present
Echo Logistics August 2014 - April 2015
The Warranty Group May 2013 - August 2014
The Warranty Group March 2011 - April 2013
The Warranty Group June 2010 - March 2011
The Warranty Group February 2010 - June 2010
Skills
Call Centers, Lotus Notes, Help Desk Support, Windows XP, IBM iSeries, Windows 7, Citrix, Active Directory, Process Improvement, Office365, Software Documentation, Virus Removal, Track-It, Desktop Deployment, GoToAssist, Malwarebytes, Ghost Imaging, Outlook, ServiceNow, Technical Support
Education
Moraine Valley Community College 2014 — 2017
Computer Support Associate Certificate, Information Technology
Sandburg
Addison Group April 2014 - Present
North Community Bank January 2013 - April 2014
Mariano's September 2011 - November 2012
The Warranty Group July 2007 - July 2011
Walt Disney Magnet School July 2006 - August 2006
Skills
Lotus Notes, Microsoft Excel, Customer Service, Leadership, Invoicing, XP, Accounting, Spreadsheets, Administrative..., Outlook, PeopleSoft, Data Entry, Administration, Access, Sales
Education
Strayer University 2010 — 2015
Bachelor's Degree, Business Administration
Roosevelt University 2008 — 2009
Business/Secondary Ed
Oracle June 2015 - Present
Outsell May 2013 - May 2015
Leo Burnett Worldwide - Martin Retail Group January 2012 - September 2012
Leo Burnett Worldwide - Martin Retail Group October 2010 - December 2011
The Warranty Group July 2010 - September 2010
Carmichael Lynch June 2009 - August 2009
Rockvam Boat Yards, Inc. April 2003 - August 2008
Oakridge Country Club April 1998 - September 2002
Skills
Sales, Digital Marketing, Integrated Marketing, Social Media Marketing, Account Management, Advertising, Digital Strategy, Marketing Strategy, Email Marketing, Social Media, Budgets, Direct Mail, Brand Management, Direct Marketing, Mobile Marketing, Interactive Marketing, Analytics, SaaS
Education
Southern Methodist University 2006 — 2010
Bachelor of Science (B.S.)
Hopkins High School
Graduate
Toyota USA January 2015 - Present
Toyota USA July 2014 - January 2015
The Warranty Group May 2013 - August 2013
A.U.L. Corporation May 2012 - August 2012
Garber Buick May 2011 - August 2011
Skills
Automotive, Retail Automotive, Automotive Sales..., Automotive Finance, Sales Management, Vehicles, Management, Manufacturing, Competitive Analysis, Market Research, Sales, Marketing Strategy, Business Strategy, Customer Service
Education
Northwood University 2010 — 2014
Bachelor's Degree, Automotive Marketing and Management
The Warranty Group August 2015 - Present
Encompass Insurance September 2014 - August 2015
Encompass Insurance October 2013 - September 2014
Allstate August 2011 - October 2013
Skills
Insurance, Data Analysis, Microsoft Excel, Communication Skills, Written & Oral..., Sales Operations, Actuarial Science, Organized Multi-tasker, Business Analysis, PowerPoint, Efficiency, Financial Modeling, Process Improvement
Education
Northwestern University 2008 — 2011
Bachelor of Arts (BA), Mathematics
University College London, U. of London 2010 — 2010
Study abroad, Mathematics
University of Illinois at Chicago 2007 — 2008
Bachelor's degree, Mathematics
Cushman & Wakefield January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - December 2014
Northwestern University July 2011 - September 2014
City of Chicago March 2008 - July 2011
The Warranty Group October 2007 - March 2008
Panduit July 2005 - October 2007
Aon July 2004 - July 2005
Honeywell 2000 - 2004
Kelly Services 1998 - 2000
Sevcor 1997 - 1998
Skills
Accounting, Purchasing, Engineering, Social Media, Applicant Tracking..., Succession Planning, Contract Negotiation, Leadership, Program Management, Business Development, Customer Service, Recruiting, Change Management, New Hire Orientations, College Recruiting, Temporary Placement, Team Leadership, Management, Teamwork, Onboarding, Hiring, Employee Benefits, Taleo, Policy, Human Resources, Training, Technical Recruiting, Internet Recruiting, Leadership Development, Workforce Planning, Team Building, Strategy, Sales, Career Development, Talent Acquisition, PeopleSoft, Finance, Employee Relations, Resume Writing, Talent Management, ERP, HRIS, Organizational..., Benefits Administration, Strategic Planning, Sourcing, Time Management, Deferred Compensation, Employee Engagement, Interviews
Education
Saint Xavier University 2007 — 2008
Western Illinois University 1984 — 1988
BA
Lindblom Technical HS
IPACT May 2011 - Present
The Warranty Group October 2009 - May 2010
USAF February 2001 - December 2004
Skills
Visual Basic, Integration, Programming, .NET, Visual Studio, Microsoft SQL Server, Fortran, C++, C, Software Development, Software Documentation, Software Design, Automation, Troubleshooting, Satellite Communications, Multiplexers, Computer Network..., Encryption, Customer Service, VMS, SQL, Testing, XML, MES, Subversion, Windows, Operating Systems, TCP/IP, Wonderware, Process Automation
Education
Purdue University Calumet 2009 — 2011
Bachelor of Science (B.S.), Computer Science and Minor in Mathematics
The Warranty Group September 1999 - Present
Murrays Discount Auto August 1998 - September 1999
Skills
Microsoft Office, Insurance, Customer Service, Project Management, Call Centers, Microsoft Excel, Negotiation, Analysis, Management, Oracle, Customer Satisfaction, Automotive, Team Leadership, Team Building, Sales, PowerPoint, Coaching, Account Management, Operations Management, Process Improvement, Vehicles, Risk Management, Budgets, Forecasting
Education
Morton College 1997 — 1999
Automotive Repair
DePaul University February 2014 - Present
The Warranty Group January 2013 - Present
The Warranty Group September 2012 - January 2013
Discover Financial Services November 2010 - August 2012
Discover Financial Services August 2009 - October 2010
Discover Financial Services February 2008 - July 2009
Discover Financial Services May 2007 - January 2008
Discover Financial Services September 2006 - April 2007
Fidelity Investments April 2005 - December 2005
Walgreens August 2003 - March 2005
Skills
Process Improvement, Management, Project Management, Leadership, Marketing Strategy, Multi-channel Marketing, Cross-functional Team..., Analysis, Strategy, Banking, Business Development, Six Sigma, Customer Service, Customer Relations, Proposal Writing, International Relations, Change Management, Business Process, Forecasting, Marketing, Business Requirements, Lean Management, Training, User Acceptance Testing, RFP preparation, Team Leadership, Cloud Computing, Business Planning, Customer Satisfaction
Education
Northwestern University - Kellogg School of Management 2014 — 2016
Master of Business Administration (MBA)
Westminster College 2006 — 2007
Master's degree
Weber State University 2002 — 2005
Bachelor of Business Administration (B.B.A.)
Jordan Capital Finance, LLC March 2015 - August 2015
XPS Financial 2010 - 2013
The Warranty Group 2007 - 2010
Trizec Properties 2006 - 2007
Instant Tax Service 2002 - 2005
Skills
Accounting, General Ledger, Account Reconciliation, Payroll, Microsoft Excel, Accounts Payable, Variance Analysis, Financial Reporting, Financial Statements, Financial Analysis, Auditing, Journal Entries, PeopleSoft, Budgets, Forecasting, Recruiting, Tax Preparation, Leadership, Bookkeeping, Month End Close, Employee Relations, Tax Accounting, Microsoft Office, Finance, Internal Controls, Sarbanes-Oxley Act, QuickBooks, Accounts Receivable, Tax, Strategic Planning, Financial Accounting, Internal Audit, Analysis, Process Improvement, Account Management, Microsoft Dynamics GP, SAP ERP, PeopleSoft Financial
Education
Robert Morris University - Illinois 2001 — 2003
B.B.A. Bachelors of Business Administration, Accounting
Southern Illinois University, Carbondale 1998 — 2000
Reliable Parts Ltd. April 2015 - Present
DRK Resources Tech LLC. January 2015 - Present
National Systems Corp March 2014 - Present
The Warranty Group June 1995 - February 2014
The Northern Trust Company January 1993 - 1995
Dearborn Wholesale Grocers January 1991 - January 1992
JL Prescott January 1990 - January 1991
Voss Equipment January 1985 - January 1990
Skills
Databases, Microsoft SQL Server, DB2, Software Development, IT Management, SOA, SDLC, Windows Server, Java, System Administration, Web Services, IBM iSeries, COBOL, Process Improvement, RPG, Oracle, Disaster Recovery, IBM AS/400, Business Process, Red Hat Linux, MySQL, z/OS, AIX, C++, Node-JS, Python, Flask, Highcharts, Google Charts, Systems Analysis, Security, Database Design, IBM AIX, JavaScript, IT Strategy, Nagios
Education
Purdue University Calumet 1990 — 1997
BS, CIS
South Suburban College 1985 — 1990
AS, Business Mgt
The Warranty Group May 2011 - Present
Femme Football Series March 2010 - Present
Floyd Realty & Auctions, Inc. January 2015 - January 2015
Skills
Account Management, Automotive, Budgets, Business Development, Business Planning, Coaching, Customer Retention, Customer Satisfaction, Customer Service, Entrepreneurship, Finance, Insurance, Leadership, Management, Marketing, Negotiation, New Business Development, Operations Management, PeopleSoft, Performance Management, Pricing, Process Improvement, Profit, Public Speaking, Retail, Sales, Sales Management, Sales Operations, Sales Process, Selling, Strategic Planning, Team Building, Team Leadership, Time Management, Training
Education
South Carolina State University 1977 — 1981
BS, Business Administration
Houghton Mifflin Harcourt September 2013 - Present
Veredus October 2012 - April 2013
Chicago International Charter School August 2012 - September 2012
Ulta August 2011 - September 2011
McGraw-Hill Higher Education November 2010 - April 2011
Norwegian American Hospital April 2009 - December 2009
The Warranty Group April 2009 - November 2009
Skills
Troubleshooting, XP, Windows 7, Active Directory, Visio, Servers, VPN, Technical Support, Routers, Cisco Technologies, Networking, Software Documentation, Hardware, Wireless Networking, System Deployment, BMC Remedy, Laptops, Printers, Access, Switches, Help Desk Support, Lotus Notes, VoIP, Windows XP, Network Administration, System Administration, Windows Server, Management, Microsoft Office, Leadership, Customer Service, HP, SCCM, Training, Team Building, Vendor Management
Education
Robert Morris University 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications, 4.7
ITT Technical Institute-Matteson 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications, 3.75
Equity Residential November 2009 - Present
LAZ Parking May 2009 - November 2009
SnapHawk October 2008 - May 2009
The Warranty Group September 2008 - May 2009
The CBE Group, Inc. October 2007 - September 2008
Skills
Organizational..., Talent Management, Performance Management, Data Analysis, Survey Research, Human Resources, Statistical Modeling, Employee Engagement, Deferred Compensation, Employee Training, Personnel Management, Interviews, New Hire Orientations
Education
The Chicago School of Professional Psychology 2014 — 2017
Doctor of Philosophy (PhD), Business Psychology
Roosevelt University 2008 — 2010
MA, Industrial and Organizational Psychology
University of Northern Iowa 2006 — 2008
BS, Psychology Minor I/O Psychology
Marketstaff Inc. September 2013 - Present
ComPsych October 2012 - September 2013
PowerSuasion Incorporated January 2011 - May 2011
The Warranty Group June 2010 - September 2010
Health and Law Resource, Inc. October 2009 - August 2010
Skills
Leadership Development, Performance Management, Instructional Design, Succession Planning, Training, Human Resources, Organizational..., Employee Engagement, Organizational..., Interviews, Employee Training, Career Development, Talent Acquisition, Personnel Management, Benefits Administration, Employee Benefits, Job Analysis, Deferred Compensation, Onboarding, Recruiting, Management, Staff Development, Time Management
Education
The Chicago School of Professional Psychology 2009 — 2011
M.A., Industrial and Organizational Psychology
University at Buffalo 2002 — 2006
B.A., Psychology, Social Sciences
Ardent Learning June 2015 - Present
Peak Performance November 2014 - June 2015
Volkswagen of America, Inc 2006 - 2014
The Warranty Group 2002 - 2006
Harmon Autos 1996 - 1999
Nissan Motor Corporation 1994 - 1996
Audi of America 1990 - 1994
Volkswagen of America, Inc 1987 - 1990
Skills
Sales Management, Sales & Marketing..., Training, Fixed Operations, Process Improvement, Sales Process, Sales Promotion, Sales Presentations, Consulting, Customer Service, Customer Retention, Customer Satisfaction, Sales, Management, Vehicles, Parts, Operations Management, Warranty, Dealer Management, Retail, Automotive Aftermarket, Program Management, Automotive, Customer Experience, Continuous Improvement, Negotiation, Automotive Parts, Coaching, Tires, Business Process..., Customer Relations, Team Building, Dealers, Leadership, Account Management, Automobile, Competitive Analysis, Business Planning, Profit, Strategic Planning
Education
Penn State University
Bachelor of Science (BS), Criminology
The Warranty Group October 2011 - Present
The Business Law Center March 2010 - March 2011
Plantation Toastmasters, club 2582 July 2010 - December 2010
MyLawyer.com April 2007 - August 2007
Broadstar 2006 - 2006
Skills
Management, Negotiation, Team Building, Leadership, Insurance, Public Speaking, Strategic Planning, Social Media, Coaching, Non-profits, Mediation, Training, Microsoft Office, New Business Development, Customer Service, PowerPoint, Sales, Contract Negotiation, Marketing
Education
Nova Southeastern University Shepard Broad College of Law 2006 — 2009
J.D., Law
University of Florida 2002 — 2004
B. A., Political Science
SouthwestRe August 2000 - Present
SouthwestRe August 2000 - October 2007
The Warranty Group October 1995 - July 2000
Skills
Call Center, Administration, Excel, Word, Customer Relations, Customer Service, Process Improvement, Problem Solving, Call Centers, Microsoft Word, Microsoft Excel, System Administration, Customer Satisfaction, Claims Management, Team Building, Reinsurance, Budgets, Negotiation, Claim, Claims Handling, Management, Risk Management, Casualty Claims, Strategic Planning, Analysis, Strategy, PowerPoint, Operations Management, Policy, Training, AIC, Employee Benefits, Third Party Liability, Large Loss, Auto Claims, Catastrophe, Adjusters, Self-insured, Claims Auditing, Claims Review, Automobile Liability
Education
The University of Texas at Arlington 1984 — 1985
Pacwest Dealer Services 2011 - Present
Southwest Dealer Services 2006 - 2011
The Warranty Group 1984 - 2004
Skills
Automotive, Microsoft Office, Customer Service, Microsoft Excel, Sales Management, Negotiation, Strategic Planning, Continuous Improvement, Product Development, Project Management, Team Building, New Business Development, Process Improvement, Business Strategy, Coaching, Sales, Customer Satisfaction, Inventory Management, Vehicles, Business Planning, Automobile, Profit, Sales Process, Sales Operations, Automotive Aftermarket, Customer Retention, Dealers
Education
University of Oregon
Bachelor of Science (BS), Marketing
Southern Oregon University
Citizen Systems America February 2013 - Present
Star Micronics September 2007 - November 2011
The Warranty Group 2002 - 2007
CIE America 1997 - 2001
Zebra Technologies 1990 - 1997
Gandalf 1980 - 1992
Gandalf Data, Inc 1987 - 1990
Skills
Account Management, Direct Sales, Sales Process, Marketing, Vendor Management, Management, Sales, Competitive Analysis, Customer Service, B2B, Solution Selling, Strategic Partnerships, New Business Development, Cross-functional Team..., Sales Management, Training, Leadership, CRM, Product Development, Business Planning
Education
Northern Illinois University 1976 — 1980
CorpTrav Management Group July 2012 - Present
Bankers Life and Casualty July 2008 - July 2012
Kelly Services January 2008 - July 2008
The Warranty Group April 2006 - April 2007
Aon 2002 - 2006
Skills
Meeting Planning, SignUp 4, Final Cut Pro, Adobe Acrobat, Room Viewer, Google Docs, HTML, CSS, GIMP, Microsoft Office, Corporate Events, Corporate Communications, Contract Negotiation, Social Media Marketing, Web Design, Event Management, Event Planning, Marketing, Project Management, Social Media, Trade Shows, Marketing Communications, Social Networking, Account Management, Direct Marketing, Email Marketing, Event Technology, Sales, Customer Service, Team Building, Leadership, Management, Training, Marketing Strategy, Time Management, Budgets, Hospitality, Hotels
Education
University of Phoenix 2014 — 2015
Masters
Northeastern Illinois University 2007 — 2010
Bachelors, Communications, Media and Theater
The Chicago School of Professional Psychology May 2012 - Present
The Warranty Group January 2010 - April 2010
Seiden Leadership March 2009 - August 2009
Vitro America July 2006 - August 2008
Fleenor Tire Service September 2005 - May 2006
Skills
Statistics, SPSS, Job Analysis, Data Analysis, Organizational..., Organizational..., Organizational Behavior, Talent Management, Performance Management, Psychology, Onboarding, Employee Engagement, PeopleSoft, Recruiting, Training, Management, Succession Planning, Research, Interviews, Employee Training, Organizational Design, Qualitative Research, Human Resources
Education
The Chicago School of Professional Psychology 2008 — 2014
PsyD, Business Psychology
The Chicago School of Professional Psychology 2008 — 2010
MA, Industrial-Organizational Psychology
University of Central Arkansas 2001 — 2005
Bachelor of Science, Psychology
The Warranty Group August 2014 - Present
Primerica, Inc. October 2009 - Present
Tate's Auto Center Show Low March 2013 - August 2014
Earnhardt Auto Centers June 1978 - September 2008
Skills
Automotive, Customer Satisfaction, Team Building, Customer Service, Customer Retention, Vehicles, Management, Automotive Aftermarket, Automobile, Sales Management, Leadership, Sales, Purchasing, Inventory Management, Profit
Education
Scottsdale Community College 1973 — 1975
General business, Administration of Justice
The Warranty Group 1983 - Present
The Warranty Group April 2006 - December 2009
Aon Warranty Group February 1994 - April 2006
Ryan Warranty Services 1993 - 1994
Ryan Warranty Services 1988 - 1993
Skills
Claim, Employee Benefits, Leadership, Risk Management, Cross-functional Team..., Management, Budgets, Training, New Business Development, Coaching, Customer Satisfaction, Customer Service, Call Centers, Performance Management, Sales Management, Reinsurance, Team Leadership, Business Process, Insurance, Business Analysis, Sales, Change Management, Employee Relations, Executive Management, Customer Retention, Underwriting, Forecasting, Recruiting, Team Building, Property & Casualty...
Education
St. Norbert College 1978 — 1982
Communications, Management
Continental June 2012 - Present
Continental January 2009 - May 2012
Continental Automotive Systems June 2007 - January 2009
The Warranty Group 2005 - 2007
Skills
Variance Analysis, Financial Reporting, Forecasting, Financial Analysis, Internal Controls, Sarbanes-Oxley Act, SAP, Accounting, Managerial Finance, Auditing, General Ledger, Financial Accounting, GAAP
Education
Northeastern Illinois University 2001 — 2005
Accounting
The Warranty Group August 2012 - Present
Portland Opportunities Industrialization Center/Rosemary Anderson High School January 1997 - Present
PREM Group February 2012 - August 2012
US Navy May 2010 - August 2011
KeyCorp May 2005 - May 2010
U.S. Navy Reserve December 2007 - February 2010
U.S. Navy Reserve 1998 - 2007
Skills
Training, Management, Budgets, Government, Operational Planning, Change Management, Navy, Policy, Organizational..., Human Resources, Coaching, Emergency Management, Microsoft Office, Customer Service, Process Scheduler, Six Sigma, Personnel Management, Inventory Management, Aircraft, Systems Engineering, Crisis Management, Leadership, Team Building, Program Management, Security Clearance
Education
Portland State University - School of Business 1998 — 2000
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1991
Physics, Naval Science (ROTC)
BOOST 1986 — 1987
Blue Ribbon Home Warranty, Inc July 2015 - Present
Moneygram/Intellisource March 2009 - June 2015
The Warranty Group August 2008 - December 2008
Dish Network February 2007 - February 2008
Reyes and Reyes June 2005 - December 2006
Comcast Cable June 1996 - June 2003
Skills
Call Centers, Customer Experience, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Technical Support, Quality Assurance, Typing, Bilingual Communications, WebEx, Mainframe, Oracle Applications, Content Management, Billing Services, Legal Hold, Legal Compliance, OFAC, Fraud Prevention, Online Communications, Email Management, Oracle, LexixNexix AML Solutions, Actimize, Briarly, SVS Portal, FBOP Inmate search, PayPal, RSA Security
Education
Red Rocks Community College 2009 — 2016
Associate of Arts (AA), Psychology
West High School 1991 — 1994
Diploma
Dan Lynch Consulting July 2015 - Present
The Warranty Group June 2014 - June 2015
Institute of Internal Auditors (IIA) - Chicago Chapter 2015 - 2015
International Capital and Management Company (ICMC) June 2008 - May 2014
Jefferson Wells (now Experis) November 2004 - September 2007
Chicago Stock Exchange (CHX) 1999 - 2004
Chicago Board Options Exchange (CBOE) 1997 - 1999
NASD Regulation (now FINRA) 1994 - 1997
Federal Deposit Insurance Corporation (FDIC) October 1991 - September 1994
Skills
Internal Audit, Internal Controls, Sarbanes-Oxley Act, Auditing, Finance, Sarbanes-Oxley, Enterprise Risk..., Risk Management, Financial Analysis, Financial Risk, Due Diligence, Accounting, COSO, Financial Services, IT Audit, Securities, Financial Reporting, GAAP, Corporate Governance, SEC filings, Compliance, Operational Risk, Operational Risk..., NASD, FINRA, CISA, Private Equity, Banking, PwC TeamMate, Options, Derivatives, Alternative Investments, COSO Framework, International Finance, CIA, SOX 404, Healthcare, Audit Command Language, Securities Regulation, Securities Exchange Act..., HIPAA, EHR, ISACA, IIA Standards, Forensic Accounting, Mergers & Acquisitions, Capital Markets, Process Improvement, Consulting, Analysis
Education
Marian Catholic High School 1983 — 1987
Northern Illinois University - College of Business
Bachelor's Degree
The Warranty Group August 2015 - Present
AXA Assistance September 2011 - Present
AXA Assistance November 2010 - September 2011
AXA Assistance June 2010 - November 2010
AXA Assistance July 2007 - June 2010
Skills
Management, Insurance, Customer Service, Health Insurance, Call Centers, Process Improvement, General Insurance, Team Management, Sales Management, Team Leadership, Claim, Negotiation, New Business Development, Claims Management, Underwriting, Training, Change Management, Business Strategy, Risk Management, Microsoft Office, Leadership, Customer Satisfaction, Strategy, Team Building
Education
Southern Illinois University, Carbondale 2003 — 2006
Bachelor of Arts (B.A.), Psychology
Southern Illinois University, Carbondale 2003 — 2006
Bachelor of Arts (BA), Psychology
Thomas Dodge Chrysler Jeep July 2015 - Present
The Warranty Group September 2013 - July 2015
Valvoline Express Care August 2004 - July 2015
Skills
Advertising, Social Media Marketing, PowerPoint
Education
Purdue University Calumet 2006 — 2011
Lingua Health LLC June 2011 - Present
The Warranty Group September 2010 - December 2010
The Warranty Group June 2010 - August 2010
Starbucks Coffee Company October 2009 - June 2010
Fashion Bug May 2008 - August 2009
Northern Illinois University January 2007 - August 2007
Education
The Chicago School of Professional Psychology 2009 — 2011
M.A., Industrial/Organizational Psychology
Northern Illinois University 2005 — 2009
B.A., Psychology and Sociology
The Warranty Group June 2012 - Present
United States Air Force April 2005 - May 2009
United States Air Force April 2005 - May 2007
United States Air Force January 2003 - February 2005
United States Air Force April 2000 - January 2003
United States Air Force September 1989 - April 2000
Skills
Quality Assurance, DoD, Logistics, Government, Customer Service, Government Liason, Process Improvement, Operations Management, Program Management, Problem Solving, Strategic Planning, Microsoft Office, PowerPoint, Team Leadership, Compliance, Policy, Supervisory Skills, Team Building, Excel, Coaching, Customer Relations, Word, Access, Technical Writing, Public Speaking, Employee Relations, Leadership Development, Budgets, Management, Cross-functional Team..., Training, Recruiting, Human Resources, Sales, Military, Customer Satisfaction, Staff Development, Strategy, Software Documentation, Project Management, Microsoft Word, Microsoft Excel, Leadership, Account Management, New Business Development, Sales Management, Customer Retention, Inventory Management, Sales Process, Profit
Education
Saint Leo University 2009 — 2011
BA, Business Management
Airman Leadership School
Non Commissioned Officers Academy
Human Resource Administration
at Saint Leo University
The Warranty Group 2013 - Present
The Warranty Group 2012 - 2013
Zurich North America 2006 - 2012
Skills
Government, Property & Casualty..., Public Policy, Risk Management, Analysis, Licensing, Liability, Regulatory Affairs, Claim, Reinsurance, Commercial Insurance, Insurance, Workers Compensation, General Insurance, Legal Liability, Litigation Management, Underwriting, Commercial Lines, Legal Writing, Litigation, Financial Risk, Brokers, Claims Management, Legal Compliance, Process Improvement
Education
The John Marshall Law School 2001 — 2004
Juris Doctorate
Trinity Christian College 1996 — 2000
Bachelor of Arts (B.A.), Business Administration
Sears Holdings Corporation March 2014 - Present
Nelson Cash August 2013 - March 2014
Ogilvy February 2010 - July 2013
The Warranty Group January 2004 - March 2010
Aon Hewitt 2004 - 2008
Bunngalow July 2007 - December 2007
Cognitive Arts March 2005 - November 2005
Anthology (Preface, Inc.) June 1999 - August 2003
Skills
Editorial, Copy Editing, Content Development, Advertising, Editing, Publishing, Proofreading, Content Management, Brochures, Copywriting, Magazines, Creative Writing, Adobe Acrobat, Flash, Books, AP Style, Art, InDesign, Integrated Marketing, Publications, Content Strategy, Creative Direction, Blogging
Education
The Ohio State University 1991 — 1995
Bachelor's degree, English Language and Literature/Letters
JLL September 2014 - Present
DHR International December 2013 - September 2014
DHR International July 2013 - December 2013
The Warranty Group January 2013 - May 2013
The Chicago School of Professional Psychology September 2012 - May 2013
Skills
Human Resources, SPSS, Organizational Behavior, Psychology, Career Development, Succession Planning, Leadership Development, Research, Microsoft Office, Data Analysis, Job Analysis, PeopleSoft, Teamwork, Survey Design, Benefits Administration, Organizational..., Assessment Tools, Psychological Testing, Open Enrollment, Payroll, Onboarding, HRIS, SharePoint
Education
The Chicago School of Professional Psychology 2012 — 2013
Master's, Industrial and Organizational Psychology
Purdue University 2007 — 2011
Bachelor's degree, Psychology
The Warranty Group January 2006 - December 2014
Skills
Automotive Repair, Automotive Sales..., Automotive Electronics, Automotive Engineering, Automotive Parts
Education
Southern Illinois University, Carbondale 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Automotive Engineering Technology/Technician
The Warranty Group July 2015 - Present
Capitol Partners, LLC May 2014 - August 2014
Wintrust Wealth Management May 2013 - August 2013
Cole Taylor Bank May 2012 - August 2012
Education
University of Maryland - Robert H. Smith School of Business 2011 — 2015
Finance, International Business
The American University of Rome 2013 — 2013
ComPsych January 2013 - Present
The Warranty Group May 2011 - December 2012
The Warranty Group November 2009 - May 2011
The Warranty Group October 2003 - November 2009
Skills
Customer Service, Account Management, Microsoft Excel, Negotiation, Call Center, Customer Satisfaction, Process Improvement, Insurance, Call Centers, Microsoft Office, Program Management
Education
Roosevelt University 2004 — 2007
Master of Science in Hospitality and Tourism Management, Hospitality and Tourism
Ohio University 1999 — 2003
Bachelor of Arts (B.A.), History
The AddVantage Group 2012 - 2015
The Warranty Group 2005 - 2012
Various Consulting Companies February 2002 - February 2005
MetLife July 1989 - January 2002
Skills
Financial Reporting, Accounting, Forecasting, Finance, Insurance, IFRS, Team Leadership, Due Diligence, Reinsurance, Property & Casualty..., Underwriting, Project Planning, Software Documentation, Claim, General Insurance, Sarbanes-Oxley Act, Risk Management, Financial Analysis, Health Insurance, Process Improvement, Internal Controls, Financial Services, Analysis, Internal Audit, Enterprise Risk..., Auditing, Business Analysis, Risk Assessment, Variance Analysis, Brokers, GAAP, Executive Management, PeopleSoft
Education
Roosevelt University 1996 — 1999
Master of Business Administration (MBA), Information Technology
University of Illinois at Urbana-Champaign 1980 — 1982
Bachelor of Science (BS), Accounting
The Warranty Group 2007 - Present
Skills
Underwriting, Insurance, Claim, Sales Management, Risk Management, Property & Casualty..., Strategic Planning, Mergers, Negotiation, New Business Development, Commercial Insurance, Team Building, Business Strategy, General Insurance, Call Center, Claims Management, Brokers, Process Improvement, B2B, Executive Management
Education
Northern Illinois University
Bachelor of Arts (B.A.), Economics
Apex Systems December 2011 - Present
The Sports Authority January 2010 - October 2011
The Warranty Group December 2008 - August 2009
Intergrated Payment Systems December 2005 - September 2008
Skills
Customer Service, Call Center, Data Entry, Outlook, Word, Retail, Access, Microsoft Excel, Call Centers, Microsoft Word, Troubleshooting, Software Documentation, PowerPoint, Windows 7, Marketing, Microsoft Office
Education
Platte Canyon High School 1994 — 1998
High School Diploma, General
Red Rocks Community College
The Warranty Group June 2001 - Present
Skills
ASE Certified Mechanic, IQ Programmer, Public Speaking
Education
Regent University 1981 — 1983
Master of Arts, Communication/Media Management
Trinity Christian College 1976 — 1980
Bahelor of Science, Marketing Management
The Warranty Group May 2011 - Present
The Warranty Group January 2009 - May 2011
The Warranty Group January 2007 - December 2008
The Warranty Group January 2001 - December 2006
The Warranty Group January 1995 - December 2000
The Warranty Group January 1994 - December 1994
Skills
Insurance, Team Building
Education
Roosevelt University 1986 — 1990
BS, Business Administration, Management and Operations
The Warranty Group June 2013 - Present
Altitude Marketing March 2013 - April 2013
Be Relevant Group May 2012 - September 2012
New York Life Insurance Company January 2011 - June 2012
Bankers Conseco Life Insurance Company 2009 - 2010
cricket 2009 - 2010
Skills
Health Insurance, Insurance, Employee Benefits, Customer Service, Public Speaking, Life Insurance, Disability Insurance, Long-term Care, Banking, Fixed Annuities, Sales
Education
State University of New York College at Buffalo 1997 — 2003
B.A., History
Heim
Williamsville North
Verizon Enterprise Solutions June 2013 - Present
Verizon Business September 2010 - June 2013
Verizon Business January 2008 - October 2010
The Warranty Group 2006 - 2008
Aon 1994 - 2006
VisionTek 1995 - 1997
Skills
Outsourcing, Cloud Computing, Managed Services, Telecommunications, Unified Communications, VoIP, IVR, Solution Selling, Management, SIP, Call Centers, Contact Centers, Vendor Management, IT Strategy, IT Solutions, IT Consulting, Solution Architecture, Enterprise Architecture, IT Outsourcing, ROI Justification, Integration, CTI, SIP Trunking, Workforce Management, Pre-sales, ITIL, ACD, Enterprise Software
Education
Ohio University
Bachelor's Degree, Communications Systems Management
TransUnion August 2014 - Present
Experian Interactive March 2013 - Present
Charles Schwab March 2010 - March 2013
The Warranty Group October 2004 - March 2010
Golden CO October 2004 - March 2010
Sports Authority May 2003 - October 2004
RE/MAX International May 2001 - May 2003
IQ Navigator August 2000 - May 2001
American Fundware September 1999 - April 2000
Janus Funds May 1998 - September 1999
Skills
SDLC, Quality Assurance, Integration, MS Project, Project Management, Agile Methodologies, Software Documentation, Business Intelligence, Software Development, Testing, PMP, Business Process, Requirements Analysis, Waterfall, PMO, Databases, Management, Analysis, Product Management, Change Management, Microsoft Project
Education
Regis University 1980 — 1984
Business Administration and Management, General
Criteria Corp February 2013 - Present
The Chicago School of Professional Psychology: L.A. Campus September 2012 - February 2013
The Warranty Group March 2012 - August 2012
The Warranty Group January 2012 - March 2012
EXPRESS March 2008 - August 2011
Skills
Organizational..., Employee Training, Leadership, Human Resources, Change Management, Organizational..., Public Speaking, Interviews, PowerPoint, Performance Management, SPSS, Organizational Behavior, Job Analysis, Training, Needs Analysis, Statistical Reporting, Training & Development, Manage Client..., Prezi, NVivo, Psychological Assessment, Talent Management, Employee Engagement, Recruiting, Management, Psychometrics, Personnel Management
Education
The Chicago School of Professional Psychology at Los Angeles 2012 — 2016
Doctor of Philosophy (PhD), Business Psychology-Industrial/Organizational Track
The Chicago School of Professional Psychology 2010 — 2012
Master of Arts (M.A.), Industrial/ Organizational Psychology
Southern Illinois University, Edwardsville 2006 — 2010
Bachelor of Science, Psychology, Minor in Business Administration
Ecole supérieure des Sciences commerciales d'Angers Budapest 2009 — 2009
Certificate, Marketing and Management
Art Hill Ford-Lincoln-Mercury August 2015 - Present
Toyota of River Oaks November 2014 - August 2015
Bobb Auto Group February 2013 - December 2014
Webb Hyundai June 2012 - February 2013
Napleton Auto Group March 2010 - June 2012
The Warranty Group June 2006 - March 2010
Skills
Microsoft Office, Sales Management, Training & Development, Sales Process, Automotive, Finance and Insurance, Dealer Relations, Lease Negotiations, Lease Financing, New Business Development, Reynolds & Reynolds, Lease Options, Presentations, Sales Presentations, Warranty, Automotive Sales..., Automobile, Sales, Team Leadership, Public Relations, Reynolds, Finance, Leadership, Product Development, Automotive Aftermarket, Employee Training, Customer Retention, Customer Satisfaction, Team Building, Profit, Sales Operations, Negotiation, Vehicles, Account Management, Customer Service, Management, Forecasting, Inventory Management, Retail, Dealer Management
Education
Northern Illinois University 2002 — 2005
Amos Alonzo Stagg High School 1998 — 2002
Intivix March 2015 - Present
Guild Mortgage October 2014 - March 2015
The Warranty Group April 2014 - October 2014
Azbs Inc July 2013 - March 2014
Downers Grove Public Library August 2012 - February 2014
Skills
Customer Service, Microsoft Office, Help Desk Support, Strategic Planning, Account Management, Training, Active Directory, Lotus Notes, Call Centers, Process Improvement, Vendor Management, Software Documentation, Networking, VPN, Cisco Technologies, Firewalls, Routers, Network Design, Network Architecture, Security, Software Installation, Computer Hardware, IP, LAN-WAN, Disaster Recovery, Powershell, Microsoft Exchange, Troubleshooting, VMware, Group Policy, Printers, TCP/IP, DHCP, DNS, ConnectWise, Google Apps, Technical Support, Virtualization, Ubuntu, VoIP, Digital Media, Adobe Creative Suite, Project Management, Mac, Windows
Education
University of California, San Diego 2008 — 2011
Bachelor of Arts (B.A.), Literature / Writing
San Diego Mesa College
Associate of Science (AS), Intermedia/Multimedia
You Can Be My Angel Foundation, NFP October 2014 - Present
The Warranty Group April 2009 - April 2015
The Warranty Group October 2007 - April 2009
LaPetite Academy Inc October 2006 - October 2007
LaPetite Academy Inc 2001 - 2005
Skills
Auditing, Variance Analysis, Leadership, Sarbanes-Oxley Act, Financial Analysis, Process Improvement, Internal Audit, SEC filings, Project Planning, Accounting, Internal Controls, GAAP, Financial Reporting, Analysis, Financial Accounting, General Ledger, Enterprise Risk...
Education
Robert Morris University - Illinois 1999 — 2002
BA, Accounting
Roesch ford February 2013 - Present
Rockenbach Chevrolet Sales, Inc November 2011 - February 2013
Glendale Nissan July 2009 - November 2011
The Warranty Group June 2008 - July 2009
Sunrise Chevrolet October 2005 - May 2008
Skills
Sales Management, Sales Operations, Sales Process, Sales, Account Management, Automotive, Customer Retention, Customer Satisfaction, Customer Service, New Business Development, Profit, Team Building
Education
Northwood University 2005 — 2007
Associate's Degree, Automotive Management - Banking & Finance
The Warranty Group May 1997 - Present
Skills
Welder, Industrial Electrical, Hydraulic Systems, Pneumatics, Programming Languages
Education
Regent University 1982 — 1984
Master of Arts (M.A.), Communication, Media Management, 3.5
Trinity Christian College 1976 — 1980
Bachelor of Arts (BA), Marketing Management, 3.0
Protective Life September 2012 - Present
The Warranty Group December 2010 - September 2012
The Warranty Group December 2007 - December 2010
Classic Auto Group, Greater Cleveland Area June 2006 - December 2007
Classic Auto Group, Greater Cleveland Area June 2002 - June 2006
Skills
Life and Disability..., Property and Casualty..., Reinsurance, New Business Development, Automotive, Sales Management, Insurance, Disability Insurance, Underwriting, Customer Satisfaction, Sales Process, Negotiation, Strategic Planning, Automobile, Finance, Operations Management, Forecasting, Customer Retention, Budgets, Sales Operations, Process Improvement, Competitive Analysis, Strategy, Executive Management, Dealers, Income Statement, Sales Presentations, Direct Sales, Business Development, Management, Training, Business Planning, Pricing, Profit, Sales, Selling, Retail, Team Building, Account Management, B2B, Vehicles, Leadership, Cold Calling, CRM, Business Strategy, Relationship Management, Cross-functional Team..., Risk Management, Automotive Aftermarket, P&L Management
Education
Northwood University 1989 — 1992
Finance
Cousino High School
Towers Watson April 2015 - Present
BDO USA, LLP January 2012 - April 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - January 2012
The Warranty Group May 2010 - December 2010
Skills
Employee Benefits, Executive Compensation..., Human Resources, Leadership
Education
The Chicago School of Professional Psychology 2009 — 2011
M.A, Industrial/Organizational Psychology
Illinois State University 2005 — 2009
B.S., Psychology
The Warranty Group August 2014 - Present
Drew Grimaldi Presents: Comedy Night: Hamilton St. Open Mic June 2014 - Present
Saginaw Athletic Club 2014 - Present
Gilda's Club Grand Rapids March 2014 - March 2014
Traverse City Film Festival February 2014 - February 2014
Rallye Import Automotive June 2013 - August 2013
Skills
Social Media Marketing, Sales, Sales Operations, Public Speaking, Stand-up Comedy, Creative Writing, Ideas Development, Business Ideas, Social Networking, Marketing, Comedy, Time Management, Customer Service, Event Planning
Education
Northwood University 2013 — 2014
Bachelor's Degree, Business Administration and Management, General, 3.5
Delta College 2010 — 2013
Eastern Illinois University 2008 — 2009
Jefferson County, Colorado December 2014 - Present
DaVita February 2014 - December 2014
Organizational Development Specialist June 2013 - February 2014
Allstate December 2010 - March 2013
Partners in Development January 2010 - July 2010
The Warranty Group May 2009 - August 2009
Skills
Organizational..., Executive Coaching, Staff Development, Change Management, Public Relations, Organizational Design, Organizational..., Human Capital, Cultural Transformation, Diversity & Inclusion, Leadership Development, MBTI, Strong Interest..., Recruiting, Training, Leadership, Interviews, Coaching, Deferred Compensation, Human Resources, HR Consulting, Performance Management, Talent Management
Education
The Chicago School of Professional Psychology 2008 — 2010
Masters, Industrial/Organizational Psychology, 3.52
Northeastern Illinois University 2006 — 2008
Bachelors, Psychology, 3.64
Addison Group February 2012 - Present
Randstad (Formerly known as Spherion) September 2010 - January 2012
TCS Education System September 2008 - June 2010
The Warranty Group January 2010 - May 2010
The Chicago School of Professional Psychology 2008 - 2010
Skills
Talent Acquisition, Recruiting, Human Resources, Employee Relations, Technical Recruiting, Leadership, Interviews, Job Analysis, Performance Management, Onboarding, Organizational..., Talent Management, Organizational Behavior, Organizational..., Data Analysis, Management, Relationship Building, Temporary Placement, Sales, Information Technology
Education
The Chicago School of Professional Psychology 2008 — 2010
M.A
Indiana State UniversityTerre 2005 — 2008
Bachelor of Science
highschool
Reynolds Consumer Products January 2015 - Present
Bimbo Bakeries USA November 2013 - December 2014
Flex Execs Management Solutions June 2013 - November 2013
Connie Howe, Inc August 2012 - May 2013
Coldwell Banker Residential Brokerage September 2011 - July 2012
DeVry University June 2011 - August 2011
Mather LifeWays (assisted living and elder care) April 2011 - June 2011
Combined Insurance June 2010 - March 2011
Connie Howe, Inc. June 2008 - May 2010
The Warranty Group January 2007 - May 2008
Skills
PeopleSoft, I-Recruiter, PeopleClick, Word, HRIS, Technical Recruiting, PowerPoint, Microsoft Word, Microsoft Excel, Recruiting, Talent Acquisition, College Recruiting, Employee Relations, Talent Management, Applicant Tracking..., Onboarding, Human Resources, Sourcing, Training, Coaching, Internet Recruiting, Screening Resumes, Interviews, Management, Employee Benefits, Temporary Placement, Hiring, Leadership, Strategy, Workforce Planning, Employer Branding, Process Improvement, Succession Planning, New Hire Orientations, Behavioral Interviewing, Performance Management, Staffing Strategies, Team Building, I-Recruit, Retention Strategies, Retention Management, Affirmative Action, Policy Writing, HR Department Start-up, Budget Setting, Budget Process, HR Project Management, Excel, Benefits Administration, Executive Search
Education
Roosevelt University 1994 — 1998
Bachelor's Degree, Psychology, 3.5
Life Fitness June 2015 - Present
HS2 Solutions March 2014 - December 2014
Topin & Associates August 2013 - November 2013
DDB May 2013 - August 2013
Redbox November 2012 - May 2013
The LIVESTRONG Foundation February 2013 - March 2013
Abelson-Taylor July 2012 - September 2012
The Warranty Group March 2011 - June 2012
Accenture September 2010 - December 2010
Viewpoints Network March 2010 - July 2010
Skills
Web Design, Information Architecture, Interaction Design, User Experience, User Interface Design, Graphic Design, Dreamweaver, Flash, Front-end, Adobe Creative Suite, Illustrator, XHTML, CMS, Typography, HTML 5, WordPress, Logo Design, CSS, User Interface, Interactive Advertising, Web Development, Corporate Identity, Creative Direction, Art Direction, Photoshop, Advertising, Digital Marketing, Graphics, E-commerce
Education
Northeastern Illinois University
Graphic Design
lenau
The Warranty Group January 2002 - Present
U.S. Army July 1990 - November 2001
Skills
Sales, Property & Casualty..., Claim, Insurance, Management, Strategic Planning, Leadership, Microsoft Office, Process Improvement, Risk Management, New Business Development, Team Building, Business Analysis, Training, Analysis, Negotiation, Customer Service, Customer Satisfaction, Project Management, Military, Operations Management
Education
Moraine Valley Community College 2010 — 2011
Still working on a B.A. , Human Resources Management/Personnel Administration
U.S. Army Ordnance Branch Diesel Mechanic 1992 — 1993
Certificate of Training, Wheeled Vehicle Maintenance Mechanic, Turbine Engine Rebuild, Primary Leadership and Development
St. Laurence High School Burbank Ill. 1978 — 1982
H.S. Diploma, General Studies
The Warranty Group November 2013 - Present
Amnuayvidhya School May 2012 - May 2013
Independent Bank May 2011 - May 2012
Independent Bank February 2009 - May 2011
DaimlerChrysler Financial Services June 2007 - June 2008
DaimlerChrysler Financial Services July 2005 - June 2007
DaimlerChrysler Financial Services March 2005 - July 2005
Rock Financial January 2004 - June 2004
Skills
Relationship Management, Leadership, Strategic Planning, New Business Development, Training, Management, Recruiting, Project Management, Analysis, Customer Satisfaction, Organizational..., Sales, Negotiation, Customer Retention, Contract Negotiation, Customer Service, Credit, Human Resources, Credit Analysis, Process Improvement, Portfolio Management, Sales Operations, Financial Analysis, Finance, Call Centers
Education
Northwood University 1999 — 2003
Bachelors of Business Administration, International Business and Management
The Warranty Group October 2010 - Present
The Warranty Group October 2006 - October 2010
The Warranty Group January 2006 - October 2006
The Warranty Group April 2003 - January 2006
Skills
Account Management, Specialty Insurance, Subject Matter Experts, Strategic Planning, Staff Management, Mentoring Of Staff, Team-oriented, Extended Service..., Travel Insurance, Credit Card Enhancements, Home Warranty, Contract Negotiation, Sales, Customer Retention, Customer Acquisition, Revenue Streams, Compliance, Profit Sharing, P&L Responsibility, Reinsurance, Identity Theft Insurance, Membership Embedded..., Insurance, Underwriting, Risk Management, New Business Development, P&L Management, Executive Management, General Insurance, Financial Services, Pricing, Mergers & Acquisitions, Financial Modeling, Brokers, Business Strategy, Negotiation, Property & Casualty..., Program Management, Claims Management, Product Development
Education
National Louis University 1997 — 2000
Bachelors, Business Management
IBM January 2014 - Present
IBM February 2012 - January 2014
Sil Foundation for Higher Education November 2009 - December 2011
The Warranty Group January 2010 - May 2010
Department of Entomology, Purdue University May 2007 - August 2007
Skills
Business Analysis, SDLC, Data Analysis, Visio, SharePoint, Requirements Gathering, JavaScript, Java, Financial Analysis, Requirements Analysis, Microsoft SQL Server, Business Process..., SOA, HTML, Project Management, jQuery, CSS, Agile Methodologies, Business Intelligence, Corporate Finance, MS Project, IBM Websphere Commerce, IBM BPM, Rapid Prototyping, User Interface Design, CSS3, JIRA, Wire Framing, Business Process Mapping, Change Management, Project Estimation, User Acceptance Testing, Test Strategy, Integration, Microsoft Office, Financial Modeling, SQL, AJAX
Education
Purdue University 2006 — 2011
B.S. in Management, Finance and Management Information Systems
The Warranty Group September 2014 - Present
The Warranty Group August 2013 - September 2014
The Warranty Group July 2010 - August 2013
The Warranty Group March 2009 - July 2010
The Warranty Group June 2007 - March 2009
Radio One Communications 2006 - 2007
Walmart 2000 - 2006
Skills
PeopleSoft, Employee Relations, Conflict Resolution, FMLA, Project Management, HR Policies, New Employee Orientation, Exit Interviews, Workplace Investigations, Training & Development, Full-cycle Recruiting, Employee Benefits, Employee Handbooks, Employee Counseling, Performance Improvement, Americans with..., ADA, New Hire Orientations, HR Consulting, Recruiting, HRIS, Benefits Administration, Interviews, Personnel Management, Applicant Tracking..., Human Resources, Training
Education
Purdue University-North Central Campus
AS, Business
Facebook August 2014 - Present
Facebook August 2010 - Present
Bazaarvoice March 2010 - August 2010
Thresholds September 2009 - April 2010
The Chicago School of Professional Psychology February 2008 - May 2009
The Warranty Group January 2009 - April 2009
Northwestern University May 2008 - August 2008
Education
The Chicago School of Professional Psychology 2007 — 2009
MA, Industrial/Organizational Psychology
Southern Illinois University, Edwardsville 2002 — 2006
ACL Laboratories January 2007 - June 2013
The Warranty Group January 2010 - April 2010
The Chicago School of Professional Psychology 2007 - 2010
Peterson Electro-Musical Products October 2005 - December 2005
Skills
Recruiting, Psychology, Leadership Development, Human Resources, Training, Organizational..., Interviews, Performance Appraisal, Data Analysis, Employee Benefits, Management, Job Analysis, Microsoft Excel, Change Management, Onboarding, PeopleSoft, Employee Training, Survey Design, Research, Organizational..., Performance Management, Employee Engagement, Organizational Behavior, Talent Management, Employee Relations, HR Policies, Microsoft Office, Workshop Facilitation, Customer Service, Team Building
Education
Trinity Christian College 2003 — 2007
BACHELOR OF ARTS, BIOLOGY AND PSYCHOLOGY
The Chicago School of Professional Psychology
2010 MASTER OF ARTS, Industrial and Organizational Psychology
Lewis Automotive Group March 2009 - Present
First Dealer Resources August 2007 - March 2009
The Warranty Group January 2006 - August 2007
Magouirk Chevrolet September 2002 - February 2006
Larry Spencer Chevrolet/Marc Heitz Chevrolet June 2000 - August 2002
Ewing Automotive Group June 1997 - May 2000
Skills
Automotive, F&I, Profit, Sales Management, Vehicles, Sales, Automobile, Warranty, Sales Presentations, Finance, Insurance, Sales Process, Customer Retention, Dealer Management, Negotiation, Dealers, Customer Satisfaction, Management, Team Leadership, Pricing, Selling, Retail, Selling Skills
Education
Northwood University-Texas 1995 — 1997
Automotive Marketing, Automotive Marketing
Dodge City Senior High School 1985 — 1987
Pennsylvania Department of Revenue / Pennsylvania Lottery May 2012 - Present
Metro Bank April 2011 - May 2012
Messiah College August 2010 - December 2010
The Warranty Group February 2008 - May 2010
Spirit Day Spa, LLC June 2004 - January 2009
PHH Mortgage September 1993 - May 2006
C&J Printing September 1991 - September 1993
York Label June 1988 - September 1991
Education
Rochester Institute of Technology 1984 — 1988
Bachelor of Science, Printing Systems Management and Sciences
Cumberland Valley
Barbara J. Goff, LLC 2012 - 2014
The Warranty Group 2008 - 2012
Valor Equity Partners 2007 - 2008
Synovate 2003 - 2007
InterCall 2002 - 2003
TAB Products 2001 - 2002
Intallshield 2000 - 2001
Shure Incorporated 1997 - 2000
Aramark Uniform Services 1992 - 1995
The Pillsbury Company 1991 - 1993
Skills
Talent Management, Succession Planning, Talent Acquisition, Onboarding, Employee Relations, Employee Engagement, Deferred Compensation, Performance Management, HRIS, Workforce Planning, Recruiting, Human Resources, HR Policies, HR Consulting, Personnel Management, Leadership Development, Organizational..., Employee Benefits, Executive Coaching, Organizational..., Strategy, Coaching, Benefits Administration, Employer Branding, Organizational Design, New Hire Orientations, Leadership, ADP Payroll, Labor Relations, Interviews, Applicant Tracking..., Employee Handbooks, Job Descriptions, Job Analysis, FMLA, College Recruiting, Employee Training, Employment Law, Technical Recruiting, Sourcing, Executive Search, Human Resource..., Hiring, Compensation & Benefit, Strategic HR, Career Development, HR Transformation, Benefits Negotiation
Education
University of Michigan
Master of Science (M.S.)
University of Michigan
Master's Certificate, Human Resource Administration
Southern Illinois University, Carbondale
Bachelor of Science (B.S.)
Altegra Health March 2014 - Present
Maritz May 2008 - January 2014
Tintype Studio 2007 - 2014
The Warranty Group December 2007 - April 2008
SetFocus 2007 - 2007
Fidelity Information Services 2003 - 2007
Harris Bank 1987 - 2007
AIC 1984 - 1992
Consumer Systems Services Group 1978 - 1982
Skills
Business Intelligence, Databases, SQL, Data Analysis, Visio, Access, SSRS, MS Project, SSIS, Data Warehousing, Software Development, Analysis Services, Microsoft SQL Server, Unix, SharePoint, Oracle, Analysis, SDLC, Database Design, Requirements Gathering, T-SQL, ETL, Application Development, Project Management, Wedding Photography, Event Photography, Portrait Photography, Sports Photography, Data Modeling, Software Documentation, Integration, Systems Analysis, PL/SQL, OLAP
Education
Northern Illinois University - College of Business 1971 — 1977
BS, Business Management
Innovative Consulting Services February 2010 - Present
The Revere Group December 2006 - August 2009
Aon April 2002 - December 2006
The Warranty Group April 2002 - December 2006
Classified Ventures April 2001 - May 2002
CNA Insurance March 1996 - 2001
Coregis 1991 - 1996
Education
Northeastern Illinois University
Finance
University of Illinois at Chicago
The Warranty Group August 2012 - Present
Consumer Credit Industry Association May 2010 - August 2012
Stonebridge Life Insurance Company 1993 - March 2010
USLIFE Credit Life Insurance Company 1988 - 1993
Citicorp Services, Inc. 1984 - 1988
Education
Saint Louis University
Bachelor of Science in Business, Finance
The John Marshall Law School
JD
University of Illinois at Chicago
MBA, Business and Economics
The Warranty Group June 2000 - Present
Midas International April 1998 - June 2000
Greenbrier & Russel October 1993 - March 1998
R C Cola November 1992 - October 1993
Cargill Investor Services May 1989 - October 1992
Community Hospital August 1984 - May 1989
Skills
RPG Programming, AS/400, SQL Server, Project Management, Agile Programming, Sarbaines Oxley, OFAC, SAS Enterprise Guide, Agile Methodologies, RPG, Database Design, IBM iSeries, Microsoft SQL Server, Visio, SDLC, Disaster Recovery, Team Leadership, Security, Business Intelligence, SAS, Integration, DB2, Requirements Gathering, Sarbanes-Oxley, IT Strategy, Java Enterprise Edition, Leadership, Business Analysis, Enterprise Architecture
Education
Purdue University 1981 — 1985
B S, Computer Science
The Warranty Group Sr. Benefits AdminAon CorporationFebruary 1986 - March 2007
Education
Roosevelt University 1981 — 1986
Combined Insurance April 2006 - Present
GAP Resources LLP November 1999 - Present
PepsiAmericas June 2007 - October 2010
Cananwill 2008 - 2009
The Warranty Group July 2004 - September 2007
Bankers Life and Casualty May 2004 - April 2005
XL Insurance May 2000 - April 2002
Ernst & Young September 1997 - November 1999
Washington National Insurance Company July 1986 - August 1997
Education
Oakton Community College 1983 — 1985
Information Systems
Northeastern Illinois University 1977 — 1981
BA Business, Accounting
Chicago Tribune Media Group April 2012 - Present
The Warranty Group January 2008 - April 2012
Jones Lang LaSalle May 2002 - January 2008
Arthur Andersen 1998 - 2002
Anderson 1998 - 2002
Skills
PeopleSoft, Project Management, Financial Analysis, Requirements Gathering, Business Analysis, IT Strategy, Process Improvement, Business Intelligence, Business Process..., Business Process, Visio, SDLC, Requirements Analysis, SharePoint, Vendor Management
Education
Robert Morris College
The Warranty Group January 2012 - Present
The Warranty Group, Inc. December 2011 - November 2013
The Warranty Group November 2005 - December 2011
Insurance House Holdings 1992 - 2004
Southern General Insurance 1992 - 2004
Long, Weinberg, Ansley & Wheeler 1979 - 1992
Skills
Corporate Governance, Insurance Law, Compliance, Sarbanes-Oxley Act, Licensing, Insurance, Litigation, Litigation Management, Corporate Law, Claim, Employment Law, Legal Compliance, Governance, Reinsurance, Privacy Law, Underwriting, Claims Management, Workers Compensation, Professional Liability, Commercial Litigation, Legal Liability, Property & Casualty..., General Insurance, Liability, Mergers & Acquisitions, Product Liability, Commercial Insurance, Enterprise Risk..., Executive Management, Risk Management
Education
University of Akron School of Law 1974 — 1976
J.D.
Tulane University 1970 — 1974
BA, Political Science
University of York 1972 — 1973
Great Neck North Senior High 1968 — 1970
The Warranty Group February 2002 - Present
Education
Minnesota State University, Mankato 1996 — 2000
Marketing
Texas Christian University 1998 — 1999
City of Fort Worth 2013 - 2014
The Warranty Group 1997 - 2013
First American Real Estate IS, Inc. 1995 - 1997
Bank of America 1993 - 1995
MBNA America 1992 - 1993
Blue Cross & Blue Shield 1991 - 1992
Skills
Process Improvement, SDLC, Business Analysis, Customer Retention, Underwriting, Project Management, Insurance, Vendor Management, System Administration, Account Management, Budgets, CRM, Call Center, IT Management, Management, Outsourcing, Risk Management, Sales, Team Building, Team Leadership
Education
The University of Texas at El Paso
Bachelor's Degree, Business Administration
BakerCorp October 2014 - Present
National Express March 2013 - October 2014
National Express May 2012 - March 2013
Solo Cup Company April 2011 - May 2012
World Kitchen March 2008 - April 2011
The Warranty Group March 2007 - March 2008
Zurich Insurance May 2004 - February 2007
Zurich Financial Services 2003 - 2006
menard Inc 1999 - 2002
Skills
Forecasting, Pricing, Sarbanes-Oxley Act, Financial Reporting, Financial Analysis, Accounting, SAP, Cross-functional Team..., Process Improvement, Financial Modeling, Budgets, Finance, Mergers & Acquisitions, Financial Forecasting, General Ledger, Strategic Financial..., Hyperion Enterprise, Managerial Finance, Financial Accounting, Cost Accounting, Strategy, Analysis, Access, Risk Management, Variance Analysis, Internal Controls, Business Process..., Business Analysis, Strategic Planning, Business Planning, P&L, Account Reconciliation, Auditing
Education
Northern Illinois University 2001 — 2004
Digital Guardian March 2014 - September 2014
Jump Trading, LLC November 2010 - November 2013
AT&T July 2008 - November 2010
The Warranty Group September 2006 - July 2008
Kirkland & Ellis LLP September 2004 - March 2006
AOmega 2006 - 2006
Allstate August 2003 - September 2004
Anexsys 2001 - 2003
The Revere Group 1996 - 2001
Skills
Security, Information Security, Network Security, CISSP, Information Security..., Business Continuity, Computer Security, Disaster Recovery, PCI DSS, Computer Forensics, Vulnerability Assessment, Firewalls, Vulnerability Management, Penetration Testing, Application Security, Network Architecture, Identity Management, Enterprise Architecture, CISM, Risk Management, Security Architecture..., Virtualization, Security Audits, Enterprise Risk..., IT Strategy, Cloud Computing, Data Center, Information Technology, DLP, Information Assurance, Risk Assessment, Data Security, threat research, Cloud Security, Product Management, Threat Intelligence, Threat Analysis, Malware Analysis, Data Loss Protection, Mobile Security, Security Research, Security Incident &..., Security Incident...
Education
Roosevelt University 1997 — 1999
Bachelor of Science (BS), Computer Science
Microsoft June 2014 - Present
Microsoft September 2012 - June 2014
Microsoft October 2010 - September 2012
The Warranty Group 2009 - 2010
HCSC 2008 - 2008
PACCAR 2007 - 2008
PACCAR 2006 - 2007
Daimler Truck Financial 2002 - 2006
Skills
Financial Analysis, Forecasting, Analysis, Finance, Credit Risk, Financial Risk, Credit, Management, Pricing, Strategic Planning, Auditing, Process Improvement, Risk Management, Business Analysis, Financial Modeling, Disaster Recovery, Business Process..., Business Strategy, Financial Reporting, Change Management, Cross-functional Team..., Accounting, Financial Services, Access, Corporate Finance
Education
Northern Illinois University 2001 — 2001
Bachelor's Degree, Business/Managerial Economics
alliantgroup March 2013 - Present
Berwick Condo Association May 2012 - October 2013
The Warranty Group January 2011 - 2013
The Warranty Group February 2010 - January 2011
Communications Supply Corporation October 2008 - August 2009
Skills
New Business Development, Account Management, Research and..., Strategy & Planning, Marketing Strategy, Sales Management, Business Development, Sales, Marketing, Strategic Planning, Negotiation, Call Center, Customer Service, Product Development, Competitive Analysis, Product Management
Education
Purdue University 2001 — 2005
B.S., Selling and Sales Mgmt
The Warranty Group February 2014 - Present
The Warranty Group June 2004 - 2013
Fraser Papers January 1998 - June 2004
Aon April 1997 - January 1998
Communications Data Group August 1996 - April 1997
Walgreens August 1995 - August 1996
Whittman-Hart 1993 - 1996
Communications Data Group March 1995 - August 1995
Sidley Austin September 1994 - March 1995
Nightingale-Conant November 1993 - September 1994
Skills
Synon 2E, RPGLE & Embedded SQL, SQL Call Level Interface, RPGLE & Embedded Java, Stored Procedures / UDF..., Informatica Powercenter..., Integration, Requirements Gathering, IBM iSeries, Project Management, RPG, Testing, Analysis, Docpath, iText, EDI, Management, Requirements Analysis, Business Analysis, SDLC, Software Development, DB2, Visio, Software Project..., Informatica..., Informatica, PowerCenter, Talend Open Studio, Salesforce.com..., Salesforce.com, SQL, Databases, Process Improvement
Education
Northern Illinois University 1986 — 1990
BS Computer Science, Computer Science
The Warranty Group February 2014 - Present
The Warranty Group October 2011 - February 2014
Allstate Insurance Company November 2009 - October 2011
Allstate Insurance July 2007 - November 2009
AIG - American General Financial Services January 2006 - July 2007
Walgreens January 2005 - January 2006
Skills
Insurance, Risk Management, Process Improvement, Internal Audit, Financial Analysis, Internal Controls, Auditing, Sarbanes-Oxley Act, Risk Assessment, Access, Data Analysis, Microsoft Excel, Business Process..., Analysis, Business Analysis, Financial Reporting, Enterprise Risk..., Financial Risk, Finance
Education
Western Illinois University 2002 — 2004
Bachelors of Business, Finance
North Central College 2001 — 2002
The Warranty Group January 2013 - Present
Ernst & Young October 2011 - January 2013
Ernst & Young October 2009 - October 2011
Ernst & Young October 2001 - October 2009
Skills
Financial Reporting, SEC filings, Auditing, US GAAP, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, Accounting, GAAP, Financial Accounting, Due Diligence, Consolidation, Corporate Finance, Cross Functional Team..., Variance Analysis, CPA, Financial Modeling, Internal Audit, IFRS, Financial Audits, Mergers & Acquisitions
Education
Northwestern University - Kellogg School of Management 2007 — 2010
MBA, Finance, Management & Stategy
University of Illinois at Urbana-Champaign - College of Business 1997 — 2001
BS, Accounting
Wolfe Enterprize LLC October 2012 - Present
The Warranty Group March 2010 - Present
The Warranty Group March 2012 - September 2012
The Warranty Group June 2007 - April 2008
The Warranty Group June 2000 - October 2007
Education
Robert Morris University - Illinois 2003 — 2006
BA, Business Management
The Warranty Group January 2009 - Present
ABN AMRO March 2001 - October 2008
Target June 1994 - February 2001
Skills
Insurance, Customer Service, Employee Relations, Performance Management, Training, Sales, Budgets, Business Analysis
Education
Northern Illinois University 1989 — 1997
MS, Sociology
Regions Financial Corporation January 2014 - Present
ProTech Solutions, Inc. May 2013 - December 2013
The Warranty Group 2007 - May 2013
Rock Steady 2006 - 2008
First Extended Service Corporation 1996 - 2007
Burlington Northern Railroad 1993 - 1994
Frito Lay 1991 - 1992
Zale Corporation 1989 - 1991
AT & T 1986 - 1988
Nissan 1986 - 1986
Skills
Agile Methodologies, Business Analysis, CICS, COBOL, DB2, Data Warehousing, ETL, Enterprise Architecture, IBM Mainframe, IMS DB/DC, IT Strategy, Mainframe, Project Management, Requirements Analysis, Requirements Gathering, SDLC, SOA, SQL, Scrum, Software Project...
Education
Murray State University 1977 — 1982
Bachelor of Science, Computer Systems Management
Zurich North America May 2015 - Present
The Warranty Group May 2009 - May 2015
Navigant Consulting April 2008 - April 2009
SIRVA Relocation May 2005 - April 2008
Temple Translations Limited May 2004 - August 2004
Skills
Process Improvement, Internal Audit, Financial Analysis, Finance, Insurance, CPCU, Extended Warranty, Warranty, Risk Assessment, Property & Casualty..., Underwriting, Business Process Mapping, International Business, Service Contract, Risk Management, Workflow Management, Sarbanes-Oxley Act, Leadership, Management, Analysis, Project Management
Education
Loyola University of Chicago - Graduate School of Business 2008 — 2011
Master of Business Administration (MBA), Finance, General
Purdue University 2000 — 2005
Bachelor of Science (B.S.), Finance, General
Purdue University 2004 — 2004
London Internship Program, International Marketing
Laurel High School
Laurel High School
Laurel High School
Social Security Administration September 2009 - Present
The Warranty Group May 2007 - November 2008
Aon Corporation January 1986 - March 2007
Skills
PeopleSoft, Employee Relations, Conflict Resolution, Lotus Notes, Insurance, Excel, Customer Service, Visio, Word, Windows, Administration, Account Management, Research, Problem Solving, Employee Benefits, Microsoft Excel, Microsoft Word, Outlook, System Administration, Human Resources, Training, Leadership Development, Microsoft Office
Education
Roosevelt University 1983 — 1986
MPA, Public Administration
Strategy&, part of the PwC network November 2013 - Present
Cenveo October 2012 - October 2013
Sterling Partners February 2010 - April 2012
The Warranty Group September 2007 - November 2009
CVS Caremark Corporation May 2006 - September 2007
CVS Caremark Corporation May 2004 - December 2005
Skills
Financial Analysis, Internal Controls, Finance, Financial Modeling, Financial Reporting, Process Improvement, Strategic Planning, Due Diligence, Accounting, Mergers & Acquisitions, Sarbanes-Oxley Act, Managerial Finance, Auditing, Valuation, Corporate Finance, Executive Management, Private Equity, Strategic Financial..., Forecasting, Financial Planning
Education
St. Norbert College 2002 — 2006
BS, Business Administration
The Warranty Group December 2007 - Present
Corn Products International March 1998 - September 2007
Bob Watson Chevrolet 1992 - 1996
Skills
Insurance, Life Insurance, Claim, Call Center, Health Insurance, Property & Casualty..., General Insurance, Risk Management, Call Centers, Employee Benefits, Underwriting, Reinsurance, Term Life Insurance, Casualty, Commercial Insurance, Customer Service, Team Building
Education
Southern Illinois University, Carbondale 1984 — 1988
bs, design
luther south 1980 — 1984
Graphic Design
David Gavin & Associates LLC April 2012 - Present
Agents Management Group LLC 2011 - Present
The Warranty Group January 1975 - May 2011
Skills
Insurance, Warranty, Automobile, Call Center, Customer Retention, Reinsurance, Client wealth retention, Business Development, Client, Automotive, Profit, Management, Sales, Retail, Negotiation, Sales Management, Call Centers, Training, Customer Satisfaction, Selling, B2B, Automotive Aftermarket, Underwriting, Coaching, Forecasting, Executive Management, Finance, New Business Development, Team Building, Marketing, Customer Service, Business Planning, Vehicles, Dealers, CRM, Team Leadership, Sales Operations, Sales Process, Account Management, Strategic Planning, Credit, Inventory Management, Competitive Analysis, Pricing, Process Improvement, Contract Negotiation, Strategy, Leadership, Operations Management, Business Strategy
Education
Northern Illinois University
Economics, Accounting, Business
Rock Valley College
Bribor 2015 - Present
Heli-One 2010 - 2015
The Warranty Group 2006 - 2010
Magnolia Management Inc, 2003 - 2005
Life Care Centers of America 1998 - 2003
Sunbelt Health Care Centers, Inc. 1994 - 1998
Skills
Internal Controls, Financial Reporting, Accounting, Sarbanes-Oxley Act, Financial Analysis, Auditing, Financial Accounting, Forecasting, Process Improvement, Budgets, PeopleSoft, Analysis, Microsoft Excel, Financial Modeling, Strategic Planning, Variance Analysis, Microsoft Word, GAAP, Account Reconciliation, Customer Service, Project Planning, US GAAP, Accounts Payable
Education
Southern Adventist University 1990 — 1994
Bachelors, Accounting
Exelon April 2014 - Present
The Warranty Group September 2013 - April 2014
Fresenius Medical Care April 2012 - September 2013
Skills
Customer Service, Customer Satisfaction, Sales, Team Leadership, Cash Flow, Financial Analysis, Spanish, Accounting, Auditing, Financial Reporting, Account Reconciliation, Microsoft Excel, Accounts Receivable, Bilingual-English/Spanis..., Bilingual Communications
Education
Roosevelt University 2011 — 2013
MBA, Forensic Accounting
Purdue University Calumet 2006 — 2010
Bachelor of Science (BS), Finance and Accounting
The Warranty Group 2002 - Present
First Extended Service Corporation a division of The Warranty Group 2002 - 2008
Skills
Profit, Account Management, Insurance, Sales Management, Sales, Customer Retention, Warranty, Automotive, Sales Operations, Sales Process, Dealers, Automobile, Team Building, Retail, B2B, Selling, Vehicles, Pricing, New Business Development, Income Statement, Customer Satisfaction, Automotive Aftermarket, Negotiation, Training, Forecasting, Management, Process Improvement, Operations Management, Cold Calling, Sales Presentations, Inventory Management, Business Planning, Direct Sales, Call Centers, Coaching, Executive Management, Competitive Analysis, Underwriting, Dealer Management, P&L Management, Reinsurance, Finance, Key Account Management, Business Development, Leadership, Marketing, Salesforce.com, Contract Negotiation, Budgets, P&L
Education
Siena Heights University
The Warranty Group 2013 - Present
The Warranty Group 2011 - 2013
The Warranty Group 2008 - 2010
Skills
Leadership, Software Documentation, Project Management, CRM, SEO, Training, Account Management, Direct Marketing, Insurance, PowerPoint, Microsoft Word, Auditing, Customer Service, Outlook, Building Relationships, Customer Satisfaction, Process Improvement
Education
Northern Illinois University 2003 — 2008
B.A., English
Neuqua Valley High School
The Warranty Group October 2006 - Present
CNA Insurance 1991 - 2006
Skills
CPA, Financial Reporting, Accounting, GAAP, Forecasting, Financial Analysis, Auditing, Variance Analysis, US GAAP, Internal Controls, Internal Audit, Sarbanes-Oxley Act, SEC filings, Insurance, Financial Statements, General Ledger, Property & Casualty..., Reinsurance
Education
Southern Illinois University, Carbondale
Bachelor of Science (BS), Accounting
The Warranty Group October 2010 - December 2013
Aon 1996 - 2010
AMA Insurance Agency 1991 - December 1996
Marsh & McLennan Companies, Inc. 1984 - 1991
Skills
System Design, Database Design, Software Project..., Team Building, Property & Casualty..., Business Analysis, Department Management, People-oriented, Management, Integration, Analysis, Project Management, Requirements Gathering, Reinsurance, Insurance, Databases, Process Improvement, Risk Management, IT Strategy, Vendor Management, Software Development, IT Management
Education
South Suburban College
Certificate in Data Processing, Information Technology
The Warranty Group August 2003 - Present
Skills
Customer Service, Management, Training, Sales, Leadership, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, New Business Development, Customer Satisfaction, Operations Management, Customer Retention, Team Building, Sales Process, Negotiation, Sales Management, Vehicles, Strategic Planning, Automobile, Sales Operations, Automotive, Process Improvement, Account Management, Profit, Forecasting, Business Planning, Inventory Management, Automotive Aftermarket, Pricing, B2B, Marketing Strategy, Business Development
Education
Plymouth State University 1972 — 1977
Bachelor's Degree, American History (United States), 3.0
The Warranty Group 2013 - Present
Career Education Corporation September 2012 - 2013
Eli Lilly and Company November 2008 - August 2012
Eli Lilly and Company May 2006 - November 2008
Eli Lilly and Company September 2001 - May 2006
Eli Lilly and Company September 2000 - September 2001
Eli Lilly and Company July 1998 - September 2000
Office of the Circuit Attorney May 1995 - July 1998
Evans and Dixon May 1993 - May 1995
Skills
Pharmaceutical Industry, Litigation, Corporate Law, Commercial Litigation, Regulatory Affairs, Clinical Trials, Corporate Governance, Licensing, FDA, Privacy Law, Legal Compliance, Trademarks, Patents, Legal Writing, ethics, Cyber-security, Risk Management, multidisciplinary teams, antibribery/FCPA, SEC disclosure, Leading Organizational..., Strategic Planning, Strategic Leadership, Creative Problem Solving, Global Contract..., Board of Directors..., product liability, business partnership, Internal Investigations, dispute resolution, executive leadership, government..., Organizational Culture, People Development, Leadership, Government
Education
Northwestern University - Kellogg School of Management
Women's Director Development Program
Washington University in St. Louis School of Law 1990 — 1993
JD
Wellesley College 1986 — 1990
BA, cum laude
The Warranty Group March 2013 - Present
The Warranty Group February 2012 - Present
Skills
Client Development, Direct Sales, Automotive Aftermarket, Sales, Sales Process, Automotive, Sales Management, Team Building, Customer Service, Negotiation, Management, New Business Development, Customer Satisfaction, Fixed Annuities, Selling, Customer Retention, Business Planning, Account Management
Education
State University of New York at Buffalo - School of Management 2007 — 2011
Bachelor of Business Administration (B.B.A.), Finance, General
Combined Strategies Group, LLC September 2012 - Present
The Warranty Group June 2011 - September 2012
TDE Corporation May 2009 - April 2011
EFG Companies 2008 - 2009
The Warranty Group January 2004 - September 2008
Skills
Sales Management, Sales Process, Sales, Marketing, Management, Selling, Product Development, Business Analysis, Program Management, Recruiting, CRM, Profit, Customer Retention, Automotive, New Business Development, Account Management, Customer Satisfaction, Insurance, Sales Operations, Team Building
Education
Texas Christian University (TCU) Neeley School of Business
Bachelor of Business Administration, Marketing
The University of Texas at El Paso
Donlen Corporation January 2007 - Present
The Warranty Group January 2006 - January 2007
Hot Rod Auto September 2001 - January 2006
Skills
ASE Master Certified..., Automotive, Salesforce.com, Microsoft Office, Employee Relations, Microsoft Excel, Customer Retention, Automotive Aftermarket, Vehicles, Parts, Transportation, Six Sigma, Brake, Automotive Repair, Solution Selling, Telematics, Cross-functional Team..., Fleet Management, Financial Analysis, Warranty, Automobile, Vehicle Maintenance, Purchasing, ASE Certified, Inventory Management, Automotive Electronics, Call Centers, Strategic Planning, Team Building, Automotive Parts, Sales, Account Management, Logistics, Project Management, Sales Management, Contract Negotiation, Customer Satisfaction, Tires, Selling, Sales Process, Steering, Dealers, Strategy, Process Improvement, Chassis, Negotiation, New Business Development, Operations Management, Sales Operations, Customer Service
Education
Southern Illinois University, Carbondale 2008 — 2014
B.S., Automotive Management & Technology
Triton College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Automotive Engineering Technology/Technician
The Warranty Group October 2011 - Present
Ernst & Young LLP September 2004 - October 2011
Skills
Financial Reporting, Internal Controls, Auditing, GAAP
Education
Saint Xavier University 2003 — 2004
Master of Science, Finance
Saint Xavier University 1999 — 2003
Bachelor of Science, Accountancy
The Warranty Group October 1997 - April 2012
The Warranty Group 1997 - 2012
Skills
Management, Automotive Repair, Claims Management, Supervision, Claim, Insurance, Property & Casualty..., Underwriting, General Insurance, Liability, Commercial Insurance, Brokers, Health Insurance, Automobile, Term Life Insurance, Risk Management, Call Center, Employee Benefits, Financial Risk, Reinsurance, Customer Service, Customer Satisfaction, Customer Retention, 10 Key
Education
Purdue University Calumet 1988 — 1994
BS, Accounting/Finance
Lincoln Technical Institute
AS, Auto and Diesel Technology
Lake Cook Cleanout April 2013 - Present
ATR Transmission Remanufacturing October 2012 - April 2013
The Warranty Group 1990 - 2012
Skills
Quality Assurance, Training, Call Centers, Customer Service, Coaching, Time Management, Technical Support, Teamwork, Employee Engagement, Administration, Process Improvement, Risk Management, Customer Satisfaction, Software Documentation, Insurance, Analysis, Operations Management, Business Analysis, Vendor Management, Team Building, Recruiting
Education
Northeastern Illinois University
Bachelor's degree
Serta Simmons Bedding, LLC February 2015 - Present
Serta November 2000 - February 2015
The Warranty Group January 1993 - June 2000
Skills
Financial Reporting, Forecasting, General Ledger, Financial Accounting, Accounting, Consolidation, Cost Accounting, Account Reconciliation, Accounts Receivable, Auditing, Accounts Payable, Budgets
Education
Northeastern Illinois University 1988 — 1991
Bachelor of Science (BS), Accounting
Lane Tech High School 1982 — 1986
High School Diploma, Math & Science
United American Insurance Company March 2008 - Present
United American Insurance Company March 2008 - Present
The Warranty Group April 1998 - January 2008
Omnicom Media Group UK June 1991 - March 1996
Skills
COBOLII, CICS, Easytrieve, Crystal Reports, Microsoft SQL Server
Education
The University of Texas at Arlington - College of Business Administration 1984 — 1988
Bachelor of Arts (B.A.), Management Information Systems, General
retired March 2013 - Present
the warranty group October 2000 - May 2010
National Warranty February 1990 - May 1999
Skills
call centers
Education
Simpson College 1967 — 1971
Bachelor of Arts (B.A.), Physical Education Teaching and Coaching