American Home Shield
Industry: Warranty company
DescriptionAmerican Home Shield Corporation is an American home warranty company based in Memphis, Tennessee. It administers home service contracts on major home systems and appliances. Headquarters: Memphis, Tennessee, United States Parent organization: ServiceMaster Number of employees: 1,600 Founded: 1971 Area served: Nationwide Building Society Subsidiaries: Home Security of America, Inc., Landmark Home Warranty, LLC, One Guard, LLC
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American Home Shield Employees
Poll Everywhere August 2015 - Present
SAP May 2014 - August 2015
FilmFest August 2013 - February 2014
Freelance Graphic Design September 2012 - 2014
National Employment Lawyers Association May 2008 - October 2012
CRC Health Group September 2006 - May 2008
American Home Shield December 2001 - May 2006
Skills
Graphic Design, Event Planning, Photoshop, Nonprofits, PowerPoint, InDesign, Customer Service, iMIS, Outlook, Illustrator, Final Cut Pro, After Effects, Premiere, Typography, HTML, CSS, Dreamweaver, Excel, Pro Tools, ActionScript, Cinema 4D, Java, Web Design, User Interface Design, Interaction Design, Photography, Mac, Adobe Creative Suite, Volunteering, Microsoft Excel, Social Networking, Logo Design, Event Management, Blogging
Education
Ex'pression College 2011 — 2014
Motion Graphic Design, Motion Graphic Design
City College of San Francisco 2010 — 2011
Graphic Design
CUNA Mutual Group March 2013 - Present
Fresco Opera Theatre November 2009 - March 2013
CUNA Mutual Group November 2003 - March 2013
CUNA Mutual Group May 2007 - April 2008
CUNA Mutual Group March 2006 - April 2007
CUNA Mutual Group November 2003 - February 2006
Humana September 2001 - September 2003
Dorian Opera Theatre January 1999 - October 2001
APAC Customer Services June 2000 - September 2001
American Home Shield June 1995 - January 2000
Skills
Leadership, Business Analysis, Call Center, Team Leadership, Sales, Project Management, Budget, Marketing, Public Speaking, Motivational Speaking, Compliance, Training Programme..., Non-profit..., Arts Administration, Risk Management, Recruiting, Access, Talent Acquisition, Fundraising, Budgets, Call Centers, Change Management, Nonprofits, Operations Management, Analysis, Sales Process, Leadership Development, Cross-functional Team..., Vendor Management, Training, Teamwork, Event Management, Project Planning, Salesforce.com, Sales Management, CRM, Performance Management, Business Process..., Negotiation, Contract Negotiation, Strategy, Human Resources, Time Management, Employee Training
Education
Luther College 1997 — 2000
BA, Business, Music
Capella University 2005 — 2007
MBA, Executive Program
Carroll High School
Seikcor Consulting October 2007 - Present
ABC Bus Company March 2013 - March 2014
Drew Marine August 2012 - March 2013
Calumet Specialty Products Partners, L.P. January 2012 - July 2012
American Home Shield July 2011 - December 2011
St.Lucia Electricity Services Limited (LUCELEC) March 2011 - July 2011
Interstate Batteries August 2010 - December 2010
Christie Digital Systems January 2010 - September 2010
Connecticut Water Company 2009 - 2009
The Weitz 2009 - 2009
Skills
JD Edwards, Business Process..., ERP, Business Analysis, Business Process, Integration, CRM, Analysis, Strategy, Project Management, Change Management, Management, Supply Chain, Requirements Gathering, Budgets, Leadership, Business Development, Business Process Design, Testing, Manufacturing, Training, Data Migration, Financial Analysis, Financials, Professional Services, SAP, Business Intelligence, Sales, Supply Chain Management, Business Strategy, Consulting, Process Improvement, Requirements Analysis, Strategic Planning, Enterprise Software
Education
University of Denver - Daniels College of Business 2008 — 2009
EMBA, Business
University of Colorado Denver 1997 — 1999
Bachelors, International Business
Alfred State College - SUNY College of Technology 1994 — 1996
Associates of Business Administration, Business
Mary Kay Inc. July 2012 - Present
Regional Medical Center September 2008 - July 2009
American Home Shield May 2005 - June 2006
Skills
Merchandising, Visual Merchandising, Retail, Apparel, Retail Sales, Store Management, Customer Service, Inventory Management, Fashion, Sales, Cashiering, Loss Prevention
Education
Concorde Career College-Memphis 2006 — 2007
certificate, Medical/Clinical Assistant
East High School 1997 — 2003
Certificate, Medical/Clinical Assistant
American Home Shield May 2015 - August 2015
AARP 2014 - May 2015
Mid-South Minority Business Council April 2014 - August 2014
Economic Development Growth Engine For Memphis and Shelby County January 2014 - July 2014
United Way of the Mid-South January 2014 - January 2014
Mid-South Spay and Neuter Services December 2013 - December 2013
Mid-South Minority Business Council April 2013 - November 2013
Kroger June 2012 - April 2013
Skills
PowerPoint, Microsoft Excel, Customer Service, Bookkeeping, Research, Community Outreach, Communication, Leadership, Social Networking, Social Media, Photoshop, Coordinating Events, Editing, Fundraising
Education
Christian Brothers University 2011 — 2015
Bachelor’s Degree, Business Administration, Marketing
Bishop Byrne High School
High School
American Home Shield April 2014 - Present
Waste Management August 2012 - April 2014
Waste Management, Inc. April 2011 - December 2012
Wist Office Products April 2005 - April 2011
Aries Technology 1998 - 2002
McMurry Publishing 1995 - 1998
Skills
Sales Management, Strategic Planning, Waste Management, Recycling, Account Management, Waste, Business Development, Staff Development, Sales Process..., Personal Development, Strategy, Sales Process, Management, Leadership Development, Team Building, Selling, Contract Management, Leadership, Sales, Sales Operations, Marketing Strategy, Program Management, B2B, Operations Management, Contract Negotiation, New Business Development, Proposal Writing, Sustainability, Consulting, Cold Calling, Direct Sales, Sales Presentations, Customer Retention
Education
Arizona State University 1994 — 1998
BS Business, Marketing
Superior High School
American Home Shield November 2008 - Present
American Home Shield February 2004 - October 2008
Gaye Shipp Salon May 2001 - May 2004
L'Anza March 1998 - January 2004
Skills
Customer Service, Customer Relations, Account Management, Microsoft Office, Promotions, Sales Management, Team Building, Marketing, Sales, Leadership, CRM, Social Media, Social Networking, Customer Satisfaction, Real Estate, Selling, Customer Retention, Short Sales, Sellers, Buyer Representation, First Time Home Buyers
Education
West Georgia Technical College 1999 — 2001
Cosmetology Cerification, State Licensed Cosmetologist
California State University-Northridge 1987 — 1991
B.S., Liberal Studies
Sullivan Branding April 2015 - Present
St. Jude Children's Research Hospital August 2012 - April 2015
St. Jude Children's Research Hospital May 2011 - August 2012
Archer Malmo Advertising November 2003 - May 2011
AmeriSpec, Inc May 2001 - November 2003
WeServeHomes.com 2000 - 2001
American Home Shield 1996 - 2001
Skills
Direct Marketing, Advertising, Strategic Planning, Marketing, Social Media, Public Relations, B2B, Segmentation, Relationship Marketing, Management, Interactive Marketing, Database Marketing, Advertising Agency, End to End Campaign..., Integrated Marketing, Direct Mail, Email Marketing, Marketing Communications, Data Analysis, Account Management, Training, Sales
Education
The University of Memphis 2003 — 2005
MBA, Marketing
Christian Brothers University 1997 — 2001
BSBA, Marketing
FedEx Express August 2014 - Present
FedEx Express September 2012 - August 2014
FedEx Express October 2010 - September 2012
FedEx Express October 2007 - October 2010
American Home Shield June 2002 - December 2004
Skills
Process Improvement, Cross-functional Team..., Business Analysis, Project Management, Change Management, Team Leadership, Forecasting, Team Building, Inventory Management, Data Analysis, Strategic Planning, Management, Logistics, Requirements Analysis, SDLC, Visio, Analysis, Vendor Management, Software Documentation, Business Intelligence, Access, Business Process..., SAP
Education
Christian Brothers University 2012 — 2014
MBA, Finance
The University of Memphis 2002 — 2006
BA, Broadcast and Electronic Media
PreserveLaw.com October 2013 - Present
King & Spalding May 2014 - Present
Presonomics July 2014 - Present
Carroll & Weiss LLP November 2013 - May 2014
Georgia State University College of Law August 2011 - April 2014
Historic Preservation Division of the Georgia Department of Natural Resources May 2013 - December 2013
Georgia Department of Natural Resources January 2013 - April 2013
HOPE Partners in Policymaking January 2012 - April 2012
American Home Shield April 2007 - August 2010
Summit Financial Marketing November 2006 - February 2007
Skills
Historic Preservation, Executive Leadership, Nonprofits, Urban Planning, Legal Consulting, Strategic Planning, Community Outreach, Donor Development, Grant Writing, Land Use Law, Social Media Marketing, Architectural History, Rural Community..., Grassroots Fundraising, Regional Planning, Fundraising, Environmental Policy, Project Management, Natural Resource..., Public Speaking, Public Policy, Policy Analysis, Nonprofit Consulting, Leadership, Research, Legal Writing, Westlaw, Civil Litigation, Courts, Nonprofit Technology, Cultural Heritage, Cultural Management, Marketing, Marketing Strategy, Human Resources, Historical Research, Historical Buildings, Heritage Buildings, Heritage Tourism, Fundraising Campaign..., Executive Level..., NGOs, International NGOs, Environmental Law, Land Use Planning, Land Use Issues, Senior Executive..., Legal Research
Education
Georgia State University 2013 — 2014
Master of Heritage Preservation, Historic Preservation and Conservation
Georgia State University College of Law 2010 — 2013
Doctor of Law (J.D.)
Columbus State University 2002 — 2009
Bachelor of Business Administration (B.B.A.), Management
LaGrange High School 1998 — 2002
Self Employed November 2014 - Present
M80 January 2011 - October 2014
Coast II Coast Entertainment January 2010 - October 2010
Wild Oak Music Group August 2008 - May 2009
MEISA 2008 - 2009
American Home Shield January 2002 - April 2005
American Eagle June 2000 - January 2001
Skills
Marketing, Social Networking, Digital Marketing, Customer Service, Social Media Marketing, Digital Publicity, Publicity, Sales, Social Media, Blogging, Digital Media, Community Outreach, Facebook, Public Relations, Online Marketing, New Media
Education
California State University-Los Angeles 2011 — 2014
MBA, Marketing
California State University-Chico 2007 — 2010
Bachelor of Arts, Music Industry and Technology; Music Industry
American Home Shield June 2013 - Present
Century 21 C. Watson 2010 - June 2013
Skills
Home Warranty
Education
CSU Chico 1992 — 1994
Iowa State University Study Abroad Center August 2014 - Present
IBM May 2015 - July 2015
Swansea University April 2015 - May 2015
Center for Teaching and Learning in China July 2013 - June 2014
Shenzhen Municipal Education Bureau & Center for Teaching and Learning in China August 2012 - June 2014
CEFET / Geovisions February 2012 - June 2012
Wells Fargo Home Mortgage May 2010 - January 2012
iWireless September 2009 - May 2010
American Home Shield May 2007 - January 2009
Skills
Public Speaking, Marketing, Customer Service, Social Media, Research, Teamwork, Microsoft Word, Sales, Event Planning, Team Leadership, Microsoft Office, Leadership, Teaching, PowerPoint, Microsoft Excel, Management, Training, Strategy, Time Management, Coaching
Education
Iowa State University 2014 — 2016
Master of Business Administration (M.B.A.), Management Information Systems & Marketing, 3.92 / 4.00
Central College 2006 — 2010
Bachelor of Arts (B.A.), Exercise Science, Business Management, Spanish, Cum Laude
Coldwell Banker Residential Services October 2014 - Present
Old Republic Home Protection February 2009 - May 2013
LandAmerica December 2005 - February 2009
Old Republic Home Protection 2001 - 2004
American Home Shield 2000 - 2001
Century 21 Real Estate 1999 - 2000
Value Quote Insurance Corporation 1995 - 1998
Law Office of Brian Campbell 1988 - 1995
Skills
Budgets, Market Share, Positioning, Leadership, Contract Management, Value-added, Selling, Real Estate, High-Impact..., Sales, Negotiation, Cold Calling, Marketing, Investment Properties, Insurance, Short Sales, Sales Management, Contract Negotiation, Customer Service, Business Development, Foreclosures, Sellers, Team Building, First Time Home Buyers, FHA, Residential Homes, Mortgage Lending, REO, Referrals, Management, Training, Marketing Strategy
Education
Columbus University Panamá
Bachelor's of Business Administration, Marketing
Pierce College
Associates of Arts, Marketing
Local Investment Commission (LINC) March 2015 - Present
Multi Service March 2014 - September 2014
ServiceMaster September 2012 - February 2014
American Home Shield August 2008 - August 2012
American Home Shield January 2005 - August 2008
American Home Shield May 2001 - January 2005
Skills
Visio, Business Analysis, SharePoint, Requirements Analysis, Software Documentation, Process Improvement, Oracle, Access, Microsoft Excel, PL/SQL, Project Management, Siebel, Business Process, Business Intelligence, Software Project..., CRM, Databases, Integration, Analysis, Cross-functional Team..., Data Analysis, Business Process..., Change Management, Data Warehousing, Database Design, Disaster Recovery, Enterprise Architecture, IT Management, IT Strategy, Leadership, Oracle BIEE, Project Planning, Quality Assurance, SDLC, SQL, Six Sigma, Software Development, Systems Analysis, Training, Vendor Management, Testing, Troubleshooting, Requirements Gathering, User Acceptance Testing, Business Process Mapping, Business Requirements, Business Process Design
Education
Capella University 2008 — 2011
MSIT, Business Analysis, Project Management
Briar Cliff University 1987 — 1991
BA, Art, Minor in Psychology
Aero-Vac Alloys & Forge, Inc. August 2011 - April 2014
International Services, Inc. (formerly GPS) June 2010 - June 2011
Various Agencies June 2007 - June 2010
American Home Shield 2005 - 2007
White & Company Insurance, Inc. 2004 - 2005
Universal Studios 1998 - 2003
Northrop Grumman Corporation June 1985 - December 1998
Skills
Strategy, Process Improvement, Leadership, Strategic Planning, Management, Small Business, Customer Service, Consulting, Marketing, Training, Account Management, Email Marketing, Social Media Marketing, Sales, Team Leadership, Software Documentation, Change Management, Team Building, Analytics, Coaching, Business Strategy, Management Coaching, Theory of Constraints, CRM, Management Consulting, Start-ups, Cross-functional Team..., Organizational..., Executive Management, Guerrilla Marketing, Business Planning, Analysis, Time Management, Operational Excellence, Marketing Copy, Business Development, Aerospace, Management Development, Sales & Marketing, Website Copy, Entrepreneurship
Education
California State University-Long Beach
Bachelor's Degree, Mathematics and Statistics
Pepperdine University
Master of Business Administration (M.B.A.), Business Administration and Management, General
American Home Shield July 2011 - Present
The Home Depot August 2009 - January 2011
Skills
Customer Service, Communication, Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., Resume
Education
Clark Atlanta University 2008 — 2013
Bachelor of Arts, Business Administration; Marketing
Clark Atlanta University
Bachelor of Arts, Business Administration; Marketing
PDI/Dreamworks June 2009 - February 2015
PDI/Dreamworks August 2012 - March 2013
In-Three Inc. March 2009 - June 2009
Golden Era Productions February 2009 - March 2009
PDI/Dreamworks July 2008 - February 2009
Roto Factory June 2007 - April 2008
Golden Era Productions February 2008 - March 2008
United States Marine Corps January 2000 - January 2006
American Home Shield 2000 - 2003
Skills
Street Fighter, Compositing, Nuke, Photoshop, Stereoscopic, Surfacing, After Effects, Maya, GameMaker, Python, Pixel Art, Defenseman, Dangling
Education
Academy of Art University 2002 — 2007
BA, Visual Effects
Rancho Cotate High School 1994 — 1998
Diploma, High School Education
Dolce Vita Salon & Lounge February 2012 - Present
Bennett Valley Union School District August 2010 - February 2012
BeautiControl August 2005 - March 2009
American Home Shield September 2003 - February 2004
American Home Shield March 2000 - September 2003
Spherion August 1999 - March 2000
Skills
Customer Service, Management, Human Resources, Payroll, Account Management, Inventory Management, Process Scheduler, Accounts Payable, Accounts Receivable, Customer Support, Marketing Strategy, Social Media Marketing, Event Planning, Retail, Microsoft Office, Leadership Development, Public Speaking, Fundraising, Event Management, Nonprofits, Staff Development, Time Management, Direct Sales, Social Media, Telephone Skills, Administration, Building Relationships, Filing, Sales Presentations, Hiring, Teamwork, Customer Retention, Employee Training, Office Management, Small Business, Administrative..., Office Administration
Education
California State University-Chico 1995 — 1998
Public Relations and Sociology
Santa Rosa Junior College 1994 — 1995
General Education
Santa Rosa High School 1993 — 1995
High School
San Dieguito High School 1991 — 1993
American Home Shield March 2015 - Present
American Home Shield April 2013 - March 2015
American Home Shield December 2011 - April 2013
Aflac January 2009 - July 2010
Aflac November 2005 - January 2009
Skills
Customer Satisfaction, Claims Handling, Team Building, Research, Call Centers, Customer Service, Data Entry, Telephone Skills, Claims Management, Time Management, Data Analysis, Outlook, Customer Retention, Sales, Training, Leadership, Operations Management, Access, Confidentiality, Claims Resolution, Insurance, Home Warranty, supplemental insurance, Appointment Scheduling
Education
Capella University 2015 — 2017
Master’s Degree, Psychology
Columbus Technical College 2009 — 2009
Certificate, Certified Life and Health Insurance Specialist
Colorado Technical University 2006 — 2008
Bachelor's Degree, Business Administration Human Resource Management
Self Employed May 2015 - Present
Des Moines Area Community College September 2014 - Present
Every Woman Boutique April 2014 - Present
New Hope Village June 2014 - July 2015
American Home Shield January 2011 - February 2014
American Home Shield September 2003 - January 2011
Pella Corporation September 2007 - September 2009
American Home Shield June 2000 - September 2003
Skills
Forecasting, Manufacturing, Budgets, Cross-functional Team..., Strategic Planning, Project Management, Quality Assurance, Microsoft Office, Continuous Improvement, Change Management, Building Relationships, System Testing, User Acceptance Testing, Problem Analysis, Process Improvement, Training Delivery, Management, Software Documentation, Analysis, Team Building, Retail, Marketing
Education
University of Nebraska-Lincoln
Master of Business Administration (MBA), Marketing
Buena Vista University 2007 — 2010
Bachelor of Arts (BA), Management & Psychology
American Home Shield September 2014 - Present
American Home Shield June 2014 - September 2014
International Paper May 2013 - August 2013
Auburn University May 2012 - August 2012
Skills
Leadership, Social Media, Facebook, Event Planning, Newsletters, Social Networking, PowerPoint, Blogging, Marketing, Corporate Communications, Teamwork, Press Releases, Social Media Marketing, AP Style
Education
Auburn University 2010 — 2014
Bachelor's Degree, Communications and Journalism; Communications minoring in Leadership
Collierville High School 2006 — 2010
Baptist Memorial Health Care August 2014 - Present
Complete Medical Care of Germantown January 2010 - August 2014
West Clinic January 2009 - January 2011
Medtronic – Therapy Access Solutions January 2003 - January 2007
Medtronic – Therapy Access Solutions January 2003 - January 2005
Medtronic – Therapy Access Solutions January 2003 - January 2005
American Home Shield January 2001 - January 2003
Skills
Healthcare, Hospitals, Surgery, HIPAA, Healthcare Management, Healthcare Information..., Managed Care, Catheters, Nursing, EHR, Project Coordination, Medical Devices, Medicare, Medicaid, Medical Billing, Medical Terminology, Customer Service, Training, Credentialing, Process Improvement
Education
Baptist Memorial College of Health Sciences 2010 — 2014
BSN, Nursing, 3.5
University of Phoenix 2006 — 2010
Bachelor's degree, Healthcare, 4.0
Thams Agency January 2013 - Present
American Home Shield October 2008 - December 2010
American Home Shield October 2007 - October 2008
Self-Employed November 2006 - October 2007
American Home Shield July 2002 - November 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Access, Social Media Marketing, Blogging, Copywriting, Copy Editing, Microsoft PowerPoint, Project Management, QuickBooks, WordPress, PowerPoint, Email Marketing, Facebook, Training, Social Media, Event Planning, Proofreading, Marketing
Education
AssistU Virtual Assistance Training 2014 — 2014
AssistU Virtual Assistance Training 2006 — 2006
Iowa State University 1998 — 2000
Bachelor's Degree, English Language and Literature, General
Central College 1996 — 1997
Biology, General
American Home Shield November 2010 - Present
ServiceMaster January 2009 - November 2010
American Home Shield August 2005 - December 2008
Signature Advertising & Marketing Solutions January 2005 - August 2005
United States Congress January 2003 - August 2005
Skills
Email Marketing, Digital Marketing, Online Advertising, Social Media Marketing, Social Media, Direct Marketing, Marketing Strategy, SEO, Marketing Communications, Web Analytics, Advertising, Direct Mail, SEM, Integrated Marketing, Marketing, Copywriting, PPC, Social Networking, Interactive Marketing, Relationship Marketing, Siebel, Trade Shows, Production Budgeting, Performance Management, Performance Appraisal, Strategic Planning, Marketing Management, CRM, E-commerce, Analytics, Leadership, Customer Retention, Customer Acquisition, Product Development, Cross-functional Team..., Management, Market Planning, Marketing Research, Lead Generation, Database Marketing, Segmentation, B2B Marketing, Online Marketing, Multi-channel Marketing, Web Marketing, Brand Awareness, Strategy
Education
The University of Memphis 2000 — 2004
BA, Political Science
Binghamton University 2001 — 2002
Political Science
American Home Shield October 2013 - December 2014
Nationwide Insurance January 2013 - October 2013
Time Warner Cable March 2010 - December 2012
RFMD August 1998 - March 2009
Nationwide Insurance 2009 - 2009
RF Micro Devices 1998 - 2009
Skills
Marketing, Product Marketing, Sales Operations, Real Estate, Finance, Sales, Leadership, Cross-functional Team..., New Business Development, Strategic Planning, Account Management
Education
Appalachian State University 1993 — 1995
MBA, Marketing and Finance
Appalachian State University
MBA, Business, Finance
RE/MAX, All Estates Realtors November 2007 - Present
Chicago Title March 2001 - October 2007
American Home Shield February 1997 - October 2002
Education
College of the Sequoias 1983 — 1985
General Edcuation
Redwood High School, Visalia CA 1979 — 1983
General Education
Time Warner Cable Business Class May 2010 - Present
CXtec April 2009 - March 2010
CXtec May 2007 - April 2009
American Home Shield November 2005 - May 2007
Monster March 2004 - June 2005
DoubleTree Guest Suites March 2000 - March 2004
Skills
Solution Selling, Cold Calling, Direct Sales, Sales Process, Salesforce.com, Account Management, B2B, Selling, Sales Management, Telecommunications, Cloud Computing, Data Center, New Business Development, Unified Communications, Key Account Management, Sales, Product Marketing, Ethernet, Telephony, Business Development, Professional Services, VoIP, Managed Services, Co-location, Channel Partners, Wireless, Optical Fiber, Sales Operations, Storage, SaaS, MPLS, Customer Retention, Strategic Partnerships, Sales Presentations, Selling Skills, Lead Generation, Metro Ethernet, PRI, Hosted Services, SIP Trunking, Go-to-market Strategy, Sales Engineering, Broadband, T1, WAN, Long Distance, Call Centers, IP, CRM, Fiber Optics
Education
Bryant University
Bachelor of Science in Business Administration, Hotel and Institutional Management; and Marketing
Iowa Department of Transportation May 2013 - Present
LCG November 2005 - May 2014
American Home Shield May 2012 - August 2012
Daniel Construction LLC May 2011 - August 2011
Skills
PowerPoint, Economics, Time Management, Finance, Teamwork, Teaching, Microsoft Word, Microsoft Excel, Microsoft Office
Education
Central College 2010 — 2014
Bachelor of Arts (B.A.), Economics
Central College 2010 — 2014
Bachelor of Arts (B.A.), Actuarial Science
Enrolled Agent - Income Tax Preparation January 2005 - April 2014
Liberty Tax Service January 2010 - December 2013
Hooters of America December 2007 - October 2010
american home shield April 2005 - January 2007
Skills
Advertising, Income Tax, Small Business Tax, Personal Income Tax..., Bartending, Payroll, Customer Service, Accounts Receivable, Accounts Payable, Small Business, Microsoft Office, Time Management, Social Networking, Bookkeeping, Customer Satisfaction, Payroll Services, Cash Flow, Journal Entries, Financial Statements, Invoicing, Sales
Education
Anthem Career College-Memphis 2012 — 2013
Associate's degree
Southwest Tennessee Community College 2006 — 2008
Registered Nursing/Registered Nurse
Amerispec Home and Hitmen Pest Inspections July 2012 - Present
American Home Shield July 2008 - July 2012
Hugh Futrell October 2007 - April 2008
Creative Property Services July 2007 - October 2007
Hedgpeth Real Estate July 2006 - July 2007
Prudential Redwood Realty June 2003 - July 2006
Skills
Real Estate, Sellers, Customer Satisfaction, Customer Service, Loans, First Time Home Buyers, Short Sales, Investment Properties, Selling, REO, Foreclosures, Referrals, Residential Homes, Relocation, Buyer Representation
Education
College of the Redwoods 2002 — 2003
Real Estate Sales and Broker License, Real Estate, Graduate
San Francisco State University 1999 — 2001
BA, Drama
American Academy of Dramatic Arts 1998 — 1999
Bachelor of Arts (B.A.), Drama and Dramatics/Theatre Arts, General
American Home Shield July 2014 - Present
Kele, Inc. February 2013 - June 2014
American Home Shield May 2011 - February 2013
International Paper February 2002 - July 2006
dotLogix February 2000 - February 2002
SCB Technology March 1999 - January 2000
ExecuTrain January 1996 - March 1999
Skills
Marketing Strategy, Landing Page..., Business Process Design, Usability Testing, Software Prototyping, Instructional Design, Digital Marketing, Strategic Planning, Account Management, SEO, Advertising, Social Media, E-commerce, Management, Email Marketing, Marketing, User Experience, Web Analytics, Direct Marketing, Leadership, Vendor Management, Online Marketing, SEM, Interactive Marketing, Analytics, Lead Generation, B2B Marketing, Integrated Marketing, Online Advertising, PPC, CRM, Google Analytics, Multi-channel Marketing, Marketing Management, Database Marketing, Google Adwords, Product Marketing, Customer Acquisition, Digital Strategy, B2B, Affiliate Marketing, Mobile Marketing, Marketing Communications, Project Management, Training
Education
Baylor University - Hankamer School of Business 1992 — 1996
Bachelor of Business Administration (B.B.A.), Marketing
Vacation Express November 2014 - Present
Ricoh Americas Corporation November 2013 - Present
Alluring Getaways & Events January 2011 - Present
Department of Community Affairs May 2012 - December 2012
American Home Shield May 2009 - March 2011
West Corporation June 2007 - March 2010
TeleTech August 2007 - April 2008
Chevron February 2006 - March 2007
Trade Secret Hair Salon November 2003 - July 2004
HomeInstead Senior Care July 2002 - October 2003
Skills
Microsoft Office, Customer Retention, Customer Satisfaction, Sales, Marketing, Microsoft Excel, Customer Service, Outlook, Leadership, Call Centers, Time Management, Management, Team Building, Data Entry, Accounting
Education
Troy State University 2007 — 2012
Pscyhology/Human Services
Columbus State University 2004 — 2006
Business
American Home Shield July 2012 - Present
The Kinsey Group March 2011 - July 2012
M&M The Special Events Company September 2009 - March 2011
ZipRealty October 2008 - March 2011
Pulte Homes 2004 - 2007
Skills
Real Estate, Foreclosures, First Time Home Buyers, Single Family Homes, Sellers, Selling, Home Staging, Short Sales, New Home Sales, Residential Homes, REO, Luxury, Condos, Investment Properties, Relocation, Property Management, Listings, Investors, Real Estate Transactions, Sales, Referrals, Real Estate Economics, FHA, Relocation Buyers, Real Estate Financing, Rentals, Resellers, Seniors, Brokerage, Property, Real Property, Buyers, Buyer Representation, HUD, Vacation Homes, SFR, New Homes
Education
Texas A&M University 1999 — 2004
Bachelor of Science, Journalism
American University 2002 — 2002
Journalism, Internship Program
Sam Houston High School 1996 — 1999
Lansing Trade Group, LLC July 2012 - Present
Wernimont Consulting September 2010 - July 2012
West Central November 2008 - August 2010
West Central November 2002 - November 2008
West Central November 1999 - November 2002
American Home Shield August 1997 - November 1999
Skills
Financial Analysis, Strategic Alliances, Project Management, Mergers, Business Strategy, Negotiation, Market Analysis, Project Planning, Business Planning, Forecasting, Strategic Planning, Operations Management, Process Improvement, Marketing Strategy, Budget, Budgets, Mergers & Acquisitions, Management, Leadership, Competitive Analysis, Strategy
Education
Iowa State University - College of Business 2001 — 2003
MBA, Finance
Briar Cliff University 1988 — 1992
BA, Marketing
O'Dea Productions December 2005 - Present
American Home Shield September 2002 - January 2008
O'Dea Productions August 2001 - August 2002
Christiansen Advertising Agency February 1999 - August 2001
Erickson Productions October 1997 - November 1998
Bechtel Corporation February 1995 - September 1997
Skills
Advertising, Branding & Identity, Graphic Design, Marketing Communications, Photography, Graphics, Creative Direction, Social Media Marketing
Education
Sonoma State University
BA
Academy of Art University
Appolo Heating, Inc. September 2014 - Present
InSite Home Inspections LLC April 2013 - Present
Gustavo Preston Company, Inc. January 2012 - April 2013
Cranney Companies March 2011 - October 2011
American Home Shield September 2005 - March 2011
Bayer Diagnostics September 2003 - September 2004
Diasys Corporation January 2002 - September 2003
Cytyc 2002 - 2003
Skills
Account Management, Sales Management, Negotiation, Business Development, Customer Service, Budgets, Team Leadership, Customer Satisfaction, Team Management, Risk Management, Public Speaking, Contract Negotiation, New Business Development, Contract Management, Selling, Sales, HVAC, Coaching, Project Management, Business Strategy, Strategic Planning, Business Planning, Team Building, CRM, Direct Sales, Management, Forecasting, Real Estate, Strategy, Project Planning, Sales Operations, Leadership, Operations Management, Facilities Management, Time Management, Purchasing, Process Scheduler, Cold Calling, B2B, Customer Retention, Training, Residential Homes, Plumbing, Electrical Design, residential structure, Report Writing, Radon Measurement, Wood Destroying Insect..., Investment Properties, Construction
Education
Manchester High School
Southern Connecticut State University 1994 — 1998
Bachelor of Science, Business Management
Ashworth University 2011 — 2012
Certificate, Construction Management
Crosstel 2013 - Present
WOW! Internet, Cable & Phone December 2012 - October 2014
WOW! Internet, Cable & Phone 2009 - 2013
American Home Shield May 2006 - September 2008
Skills
Call Centers, Telecommunications, Microsoft Office, Troubleshooting, Windows, System Administration, IP, Routers, Active Directory, VoIP, Operating Systems, Networking, Network Design, TCP/IP, Switches, Computer Hardware, Customer Satisfaction, Cisco VoIP
Education
Columbus State University
LA Shish March 2014 - Present
American Home Shield November 2013 - Present
FedEx Express February 2013 - October 2013
Farmers Insurance May 2012 - April 2013
Victoria's Secret March 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft power point, Customer Retention, Customer Service, Customer Support, Customer Satisfaction, Long-term Customer..., Customer Oriented, RF Scanners, Fax Server, Data Entry, Administrative Office..., Office Administration, Receptionist Duties, Food Preparation, Baking, Servers, Hostesses, Cooking, Banquets
Education
L'Ecole Culinaire 2014 — 2015
Associate's Degree, Restaurant, Culinary, and Catering Management/Manager, 3.0
Tennessee Technology Center at Memphis 2009 — 2009
Certification, Cosmetology/Cosmetologist, General
Kingsbury High School 2005 — 2009
Diploma, General Studies
FedEx Services March 2015 - Present
East Trigg Ave. Baptist Church January 2010 - April 2015
Strategic Business Systems (SBS) January 2014 - October 2014
First Tennessee Bank August 2013 - January 2014
American Home Shield July 2005 - January 2013
Skills
Customer Service, Customer Satisfaction, Call Center, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Retention, Inventory Management, PowerPoint, Time Management, Leadership, Software Documentation, Strategic Planning, Budgets, System Administration, Analysis, Team Building, Training, Management, Call Centers, Social Networking
Education
Strayer University-Tennessee 2011 — 2013
Masters, Information Systems; concentration in Software Engineering
Belhaven College 2004 — 2007
Bachelors of Science, Business Administration
PFSweb July 2015 - Present
Southwest Tennessee Community College August 2014 - Present
Aspire Public Schools April 2014 - July 2015
FedEx SupplyChain August 2012 - April 2014
Milwaukee Electric Tool May 2010 - August 2012
FedEx SupplyChain December 2009 - May 2010
Mimeo.com November 2009 - December 2009
Mimeo.com April 2008 - November 2009
Mimeo.com October 2007 - April 2008
American Home Shield March 2005 - May 2007
Skills
Problem Analysis and..., Effective Business..., Critical Thinking and..., Needs Assessment and..., Professional..., Cost Analysis and..., Motivational Ability..., Professional..., Solution Implementation..., Agile Business..., Personnel Management..., •Microsoft Office..., Microsoft Lync and..., •Salesforce.com..., Talisma customer..., AS400 Warehouse..., J.D. Edwards ERP..., Kronos timekeeping..., Ceridian timekeeping..., Account Management, Coaching, Customer Service, Leadership, Logistics, Management, Microsoft Excel, Project Management, Salesforce.com, Training, Troubleshooting, Software Documentation, Process Improvement, Operations Management, Payroll, Inventory Management, Team Building, Supply Chain, Call Centers, Team Leadership, Outlook, Sales, Interviews, Customer Retention, Sales Operations, Microsoft Word, Microsoft Office, Time Management, CRM, B2B, Strategic Planning
Education
Bethel College (TN) 2010 — 2012
Masters of Business Administration, Operations Management and Supervision
Christian Brothers University 2004 — 2009
Bachelor of Arts, Applied Psychology, Organizational Management
ServiceMaster January 2008 - Present
American Home Shield January 2007 - January 2008
American Home Shield January 2000 - January 2007
ServiceMaster Corporate April 2000 - December 2000
Trammell Crow Company January 1997 - January 1998
Nations Bank/ Boatman's National Mortgage January 1993 - January 1997
Internal Revenue Service January 1990 - January 1993
First Tennessee Bank January 1985 - December 1989
Skills
Process Improvement, Compliance, Cost Reduction, Strategic Planning, Excel, Microsoft Excel, Forecasting, Financial Reporting, Account Reconciliation, Human Resources, Accounts Payable, Budgets, Internal Controls, Finance, Accounts Receivable, Business Planning, Internal Audit, Managerial Finance, Financial Analysis, Cash Management, General Ledger, Sarbanes-Oxley Act, Business Process..., JD Edwards
Education
University of Phoenix 2004 — 2006
MBA
Christian Brothers University 1988 — 1991
BS, Accounting
Coahoma Junior College 1982 — 1984
AS Degree, Business/Management
Wells Fargo Home Lending March 2012 - Present
American Home Shield April 2008 - March 2012
American Home Shield January 2007 - March 2008
American Home Shield October 2004 - December 2006
American Home Shield September 2002 - October 2004
Skills
PMP, Strategic Planning, SDLC, Business Intelligence, Process Improvement, Project Management, Visio, Business Analysis, Team Building, Program Management, Six Sigma, Software Documentation, Change Management, Business Process..., Management, PMO, Requirements Analysis, Quality Assurance, Software Project..., Vendor Management, Business Process Design, Customer Retention, Leadership, Business Process, SharePoint, Customer Experience, Requirements Gathering, New Business Development
Education
Buena Vista University 1997 — 2004
Bachlers, Business Management and English
American Home Shield December 2014 - Present
American Home Shield September 2011 - December 2014
American Home Shield October 2010 - September 2011
American Home Shield June 2006 - October 2010
American Home Shield August 2005 - June 2006
American Home Shield July 2004 - August 2005
Skills
Training, Team Building, Instructional Design, Employee Training, Customer Service, Coaching, Leadership, Software Documentation, Process Improvement, Call Centers, Management, Project Management, Customer Satisfaction, Leadership Development, Account Management, Sales, Employee Relations, Outlook, Microsoft Office, Microsoft Excel, Access, Performance Management, Human Resources, Grassroots Organization, Fundraising
Education
Christian Brothers University 1999 — 2002
Biology
The University of Memphis
Special Education and Teaching
Chuck Mache Communications, Inc. June 2006 - Present
American TonerServe, Inc. 2007 - 2011
Benchmark Lending Group 2002 - 2004
Kemper Insurance Company 2000 - 2002
Q Matrix, Inc. 1997 - 2000
MTC Telemanagement 1995 - 1997
American Home Shield 1984 - 1994
KSRO Radio 1982 - 1984
Skills
Start-ups, Strategic Planning, Entrepreneurship, New Business Development, Marketing Strategy, Coaching, Sales, Leadership, Strategy, Account Management, Product Development, Contract Negotiation, Process Optimization, Strategic Partnerships, Inspiration, Relationship Management, Small Business, Sales Management, Sales Process, Business Development, Management, Product Marketing, Executive Management, Business Planning, Online Marketing, Lead Generation, Executive Coaching, Selling, SaaS, Management Consulting, B2B, E-commerce, Business Strategy, CRM, Competitive Analysis, Direct Sales, Sales Leadership..., Executive Development, Business Coaching, Consulting, Cloud Computing, Corporate Development, Go-to-market Strategy, Product Management, Mergers & Acquisitions, Salesforce.com, Professional Services, Enterprise Software, Marketing Automation
Education
California State University-Chico
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Old Republic Home Protection August 2007 - Present
Old Republic Home Protection August 2007 - March 2010
American Home Shield 2004 - 2007
Education
California State University-Chico 1982 — 1985
American Home Shield September 2015 - Present
Skills
IT Strategy, IT Governance, Vendor Management, Outsourcing, Program Management, Application Lifecycle..., Application Architecture, Strategy, IT Management, Service Delivery, Governance, Leadership, Project Management, ITIL, PMO, Integration, Team Leadership, Process Improvement, Business Process..., Management Consulting, Enterprise Architecture, Business Analysis, Cross-functional Team..., Management, Business Process, Project Portfolio..., SDLC, Business Intelligence, PMP, Enterprise Software, IT Service Management, Disaster Recovery, Software Project..., Requirements Analysis, Information Technology, ERP, Cloud Computing, IT Operations, Data Center, CRM, Solution Architecture, SaaS, IT Outsourcing, Business Transformation, Professional Services, SharePoint, Security, Change Management, Infrastructure, Resource Management
Education
Carnegie Mellon University
Masters of Science, Information Technology Management
Walsh College 1991 — 1994
BBA, Computer Information Systems
Auto-Owners Insurance July 2015 - Present
Menards May 2014 - August 2014
American Home Shield May 2013 - December 2013
Hy Vee August 2008 - December 2013
American Home Shield May 2012 - April 2013
Skills
Data Entry, Microsoft Word, PowerPoint, Customer Service, Time Management, Microsoft Excel, Cashiering, Teamwork, Microsoft Office, Outlook, Telephone Skills, Access, Retail, Phone Etiquette, Spreadsheets, Administrative...
Education
Benedictine College 2011 — 2015
Bachelor of Arts (B.A.), Business Management, Magna Cum Laude
American Home Shield April 2015 - Present
Alabama State University Box Office February 2014 - May 2014
Levi Watkins Learning Center May 2013 - July 2013
ASU Levi Watkins Learning Center August 2011 - May 2012
Learn As You Grow August 2006 - May 2007
Learning Treasure Preschool May 2005 - August 2005
Skills
Business Strategy, Management Consulting, Business Planning, Team Leadership, Leadership, Management, Team Building, Strategic Planning, Customer Service, Leadership Development, Data Analysis, Cross-functional Team..., Training, Research, Marketing Communications, Retail, Public Relations, PowerPoint, Microsoft Office, Microsoft Word, Time Management
Education
Alabama State University 2011 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
Southern Union State Community College 2009 — 2011
Associates, Science
Valley High School 2005 — 2009
Advanced Diploma
Old Republic Home Protection August 2007 - Present
American Home Shield 2004 - 2007
Skills
Selling, Real Estate, Marketing, Foreclosures, Customer Service, Sales, REO, Marketing Strategy, Short Sales, Team Building, Strategy, Training, Coaching, 1031 Exchanges, First Time Home Buyers, Management, Leadership, Sellers, Account Management, Negotiation, Contract Negotiation, Investment Properties, Investors, Sales Management
Education
California State University-Chico 1982 — 1985
BS, Home Economics/Marketing/Business
Management Services Network December 2014 - June 2015
BancTec November 2013 - May 2014
ANN INC. April 2010 - January 2014
American Home Shield May 2013 - July 2013
Babies R Us October 2008 - March 2010
Skills
Customer Service, Sales, Data Entry, Telephone Skills, Time Management, Cashiering, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Outlook, Critical Thinking, Call Centers, Visual Merchandising, Clerical Skills, Social Networking, Cash Register, 10 Key, Receptionist Duties, Merchandising, Retail, Facebook, Teamwork, Retail Sales, Filing, Medical Billing, Medical Terminology, Microsoft Works, Mac, Adobe Acrobat, Administrative..., Office Administration, Spreadsheets, Cpr Certified, Access, Apparel, Phone Etiquette, Window Displays, Administration, Microsoft Publisher, Microsoft Office 2007, Styling, Inventory, Internet Explorer, Store Operations, Fashion, Medical Records, Health Insurance, HCFA, Administrative...
Education
Southern New Hampshire University 2015 — 2017
Master’s Degree, Health/Health Care Administration/Management
Columbus State University 2008 — 2013
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General
Home Depot March 2015 - Present
Belk September 2013 - February 2015
TJ Maxx August 2013 - August 2013
American Home Shield May 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Leadership, Teamwork, Microsoft Word, Customer Service, Team Leadership, Business Strategy, Financial Analysis, Management Consulting, Research, Project Management, Management, Data Analysis
Education
Albany State University 2008 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Albany State University 2008 — 2013
Bachelor's degree, Business Administration and Management, General
Morinda Tahitian Noni Jui July 2014 - Present
American Home Shield February 2013 - Present
JN&L ASSOCIATES INC March 2007 - June 2008
Skills
Team Building, Leadership, Management, Sales Management, Customer Service, Account Management, Customer Satisfaction, Small Business, Marketing, Strategic Planning, New Business Development
Education
Arkansas State University
saint joseph
Hyatt Hotels Corporation August 2015 - Present
Optometry clinic August 2014 - Present
Aerotek February 2014 - August 2014
American Home Shield 2011 - 2013
Titlemax Loans March 2011 - August 2011
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Team Building, Leadership, Training, Microsoft Excel, Management, Data Entry, Time Management, Sales, Outlook
Education
Colorado Technical University 2013 — 2015
Associate's Degree, Health Services Administration
Hoke High School 1993 — 1997
Diploma, General Studies
Colorado Technical University
Bachelor's degree, Health/Health Care Administration/Management
Mike Patton Auto Family July 2015 - Present
American Home Shield May 2014 - July 2015
Express Employment Professionals August 2012 - May 2014
Sewon America March 2011 - July 2012
Skills
Recruiting, Screening, Sourcing, Employee Relations, Payroll, Data Entry, Outlook, Temporary Staffing, Customer Service, Staffing Services, Employee Engagement, Microsoft Excel, Inspection, Forklift Operator, Calibration, Measurements, Quality Assurance, Quality Auditing, E-Verify, Cpr Certified, First Aid, Applicant Tracking..., Internet Recruiting, Permanent Placement, Screening Resumes, Contract Recruitment, Temporary Placement, Sales, Interviews, Onboarding, Employee Benefits, Cold Calling, Job Fairs, Permanent Staffing, Reference Checking, Background Checks
Education
Grand Canyon University 2014 — 2017
Columbus State University 2009 — 2013
Psychology
Sears Home Services March 2015 - August 2015
American Home Shield August 2013 - February 2015
American Home Shield February 2013 - August 2013
American Home Shield September 2012 - February 2013
American Home Shield February 2012 - September 2012
Wright & Associates January 2007 - March 2010
Skills
Management, Training, Customer Satisfaction, Customer Service, Account Management, Team Building, Team Leadership, Program Management, Sales, Budgets, Contract Negotiation, Employee Relations, Sales Management, Microsoft Office, Product Development, Customer Retention, Microsoft Excel, Sales Operations, Business Development, Time Management, Outlook, Microsoft Word, PowerPoint, Retail, Business Planning, Teamwork, Supervisory Skills, Contract Management, Emotional Intelligence, Microsoft Project, Process Improvement, New Product..., Operations Management, New Business Development, Coaching, Leadership, Strategic Planning, Cross-functional Team..., CRM, Marketing Strategy, Marketing
Education
Liberty University 2011 — 2014
Bachelor of Business Administration (BBA), BA: Project Management
Arkansas State University-Mountain Home 2004 — 2006
Associate of Science (AS), Business Administration and Management, General
American Home Shield February 2013 - April 2015
Kroger March 2005 - April 2015
Pfizer April 2012 - January 2013
Suffolk University August 2010 - December 2011
BMC Software May 2011 - August 2011
Cummins Inc. February 2003 - May 2004
UPS July 2000 - March 2003
Skills
Essbase, Microsoft Office, SAP BI, Oracle Reports, Cognos, Kronos Timekeeping, AutoCAD, Microsoft Excel, Microsoft Word, PowerPoint, Access, Linux, Oracle Enterprise..., People Skills, Communication Skills, Organization &..., Change Management, Financial Analysis, Financial Modeling, Financial Reporting, Account Reconciliation, General Ledger, Computron, Business Objects, Galileo, Outlook, Salesforce.com, UPS systems, Mac OS, Android, Lotus Notes, Capital Budgeting, Strategic Thinking, Strategic Leadership, Payroll Analysis, Hyperion HFM, Hyperion Reports, Vlookup, MS Excel Pivot Tables, Hlookups, Data Validation, Data Analysis, Financial Statement..., Forecasting, Corporate Finance, Budgets, Finance, Financial Statements, Management, Process Improvement
Education
Suffolk University 2015 — 2017
Master’s Degree, Accounting
Suffolk University 2010 — 2011
Global M.B.A., International Finance
Christian Brothers University 2001 — 2006
Biology, Biology, Chemistry
Wooddale High School 1997 — 2001
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Kabel Business Services January 2015 - Present
Bow Tie Charity December 2012 - Present
West Des Moines Chamber of Commerce January 2012 - Present
Kabel Business Services October 2009 - January 2015
West Des Moines Chamber of Commerce 2009 - September 2013
BNI Iowa October 2009 - April 2012
Weeks & Leo October 2008 - 2009
Citigroup April 2008 - September 2008
American Home Shield January 2007 - April 2008
Hy Vee January 1999 - January 2007
Skills
Sales, Marketing, Customer Service, Management, New Business Development, Leadership, Business Development, Building Relationships, Public Speaking, Sales Process, Social Networking, Small Business, Strategic Planning, Networking, Team Building, Selling, Business Networking, Marketing Strategy, Employee Benefits, Customer Satisfaction, Time Management, Account Management, Social Media Marketing, Team Leadership, Entrepreneurship, Sales Management, Payroll, Facebook, Coaching, Referrals, Marketing Communications, Training, Cold Calling, Cross Selling, Solution Selling, Online Marketing, Contract Negotiation, Leadership Development, Customer Retention, B2B, Fundraising, Customer Relations, Referral Generation
Education
Iowa State University - College of Business 2014 — 2017
Master of Business Administration (M.B.A.)
Central College 2000 — 2004
BA, Communication
RedRover Company April 2015 - Present
American Home Shield April 2014 - March 2015
CommTrans November 2013 - April 2014
SMARTHINKING, Inc. July 2012 - April 2014
NWACC January 2012 - July 2013
University of Arkansas - Fort Smith August 2011 - May 2013
University of Arkansas August 2007 - July 2011
National Telecommuting Institute January 2007 - October 2008
AGNI January 2007 - May 2007
Skills
Creative Writing, Social Media, Editing, Proofreading, Training, Instructional Design, Training Needs Analysis, Oral & Written..., Interpersonal Leadership, Teaching, Persuasive Presentation..., Writing, Multitasking Skills, Critical Thinking Skills, Collaborative Problem..., Organization, Content Development, Copywriting, Copy Editing, Efficiency, Communication, Effective Prioritization, Evaluation, Professionalism, World Literature, American Literature, College Composition, Microsoft Excel, Blogging, Research, Higher Education, Public Speaking
Education
University of Arkansas at Fayetteville 2007 — 2010
Master of Fine Arts (MFA), Creative Writing
Boston University 2006 — 2007
Master of Arts (M.A.), Creative Writing
American Home Shield February 2004 - Present
Chick-fil-A August 1999 - February 2004
Skills
Training, B2B, Call Centers, Time Management, Sales Presentations, Direct Sales, Budgets, Coaching, CRM, Retail, Business Development, Sales Process, Marketing Communications, Social Networking, PowerPoint, Social Media, Team Leadership, Process Improvement, Leadership
Education
Columbus State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Black Ink Insurance, Realty Care (CAR E&O carrier) 1990 - Present
Fidelity National Home Warranty August 2006 - August 2014
Disclosure Source August 2006 - August 2014
Fidelity National Title 1998 - 2006
American Home Shield 1990 - 1998
Skills
Licensed Property,..., Interior Design, Artist, Chef
Education
California State University-Chico 1975 — 1979
Bachelor of Arts (B.A.), Social Psychology
Clayton Valley High School 1970 — 1973
American Home Shield August 2015 - Present
American Home Shield August 2015 - Present
Enchanting Images January 1989 - Present
Skills
Sales, Marketing, Public Relations, Marketing Strategy, Business Development, New Business Development, B2B, Advertising, Social Networking, Business Planning, Real Estate, Cold Calling, Account Management, Sales Management, Team Building, Strategic Planning, Management, Customer Service, Social Media, Social Media Marketing, Negotiation, Marketing Communications, Public Speaking, Mortgage Lending, Leadership, Program Management, Refinance, Sales Process, Strategic Partnerships, CRM, Salesforce.com, Online Marketing, Networking, Loans, Relationship Management, Finance
Education
California State University-Fullerton 1998 — 2001
BA, Communications, journalim
Brigham Young University 1985 — 1987
Attended, MRS Degree
Western High School 1980 — 1985
California State University
BA, Communications, Honor Society, Deans List and Scholarship Award Recipient for Journalism.
The Academy January 2015 - Present
Citizens 1st National Bank June 2012 - Present
East Sac Community High School December 2012 - Present
Empower Energy December 2011 - June 2012
American Home Shield April 2010 - December 2011
Bank of the West October 2007 - April 2010
Congressmen Tom Latham May 2007 - July 2007
Skills
Loans, Mortgage Lending, Finance, Credit, Underwriting, Banking, Customer Service, Consumer Lending, Small Business Lending, Financial Analysis, Marketing, Leadership, Sales, Commercial Lending, Cash Management, Accounting, Retail Banking, Financial Statement..., Deposits, Cross Selling, Commercial Banking, Social Networking, Technology, Relationship Management, Credit Risk, Management, Budgeting, Adaptation, Successful Negotiation
Education
Parker College of Chiropractic
Master of Business Administration (M.B.A.), Hospital Administration/Management
Buena Vista University
Bachelors of Art, Finance and Banking
Des Moines Area Community College
Associate's Degree
University of Iowa
Business/Commerce, General
Sac Community School 2000 — 2004
Diploma
DisclosureSave NHD May 2015 - Present
American Home Shield July 2012 - May 2015
Century 21 Lad Realty August 2010 - July 2012
Merry Maids June 2003 - June 2010
Pinnacle Real Estate Group of Lake Tahoe 2006 - 2010
Deb Howard and Co January 2001 - January 2002
Accommodation Station July 1993 - December 1997
Skills
First Time Home Buyers, Investment Properties, Condos, Single Family Homes, Short Sales, Sellers, Buyer Representation, Residential Homes, REO, Relocation
Education
South Tahoe High School 1980 — 1984
Diploma
Cabrillo College
West Valley College
Business/Marketing/Fashion Design
Imaging Solutions and Services, Inc. February 2015 - May 2015
American Home Shield November 2013 - April 2014
The Commercial Appeal October 2012 - January 2013
The Commercial Appeal January 2011 - August 2012
Dr's Carter/Robinson Orthodontics June 2007 - February 2010
The Salvation Army October 2005 - May 2008
The Salvation Army September 2005 - January 2008
Skills
Data Entry, Customer Service, Microsoft Office, Outlook, Fax, Filing, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, 10 Key, Phone Etiquette, Medical Terminology, Teamwork, General Office Skills, Interpersonal Skills, Written & Verbal...
Education
The University of Memphis 2013 — 2017
Bachelor’s Degree, Medical Office Administration, 2.39 GPA
Northwest Mississippi Community College 2010 — 2012
72 Hrs acquired / AAS Equivilancy, General Education Courses, 2.0 GPA
Concorde Career College-Memphis 2006 — 2007
Medical Office Professional Diploma, Medical Office Assistant/Specialist, 2.5 GPA
Insurance Broker August 2012 - Present
Answer Financial March 2010 - August 2012
Survival Insurance June 2007 - March 2010
American Home Shield May 2005 - June 2007
Answer Financial May 2002 - April 2005
Skills
Public Relations, Marketing, Sales, P&C Insurance, Life Insurance, Term Life Insurance, Insurance, New Business Development, General Insurance, Training, Sales Management, Management, Team Building, Universal Life, Account Management, Recruiting, Relationship Management, Property & Casualty..., Underwriting
Education
Antioch University-Los Angeles 2005 — 2008
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Loyola high
Columbus State University 2010 - Present
Christian Brothers University 2008 - 2010
PCB Wealth Management Services 2004 - 2010
ServiceMaster 2000 - 2004
American Home Shield 2000 - 2004
SCB Computer Technology 1993 - 2000
Skills
Public Speaking, Consulting, Leadership Development, Teaching, Strategic Planning, Higher Education, Research, Organizational..., Leadership, Business Strategy, Management, Event Planning, Training, Resume Writing, Entrepreneurship, Human Resources, Personnel Management, Talent Management, Employee Engagement, Career Counseling, Instructional Design, Staff Development, Recruiting
Education
The University of Memphis 2005 — 2009
Ph.D., Management
Belhaven University 1998 — 2000
MBA, Business Management
University of Arkansas at Little Rock 1994 — 1996
MA, Applied Psychology
Baylor University 1989 — 1993
BA, Psychology
VMware February 2012 - Present
Fidelity National Home Warranty January 2009 - February 2012
Robert Half International January 2008 - December 2008
American Home Shield January 1993 - December 2007
Skills
Talent Acquisition, Sourcing, Technical Recruiting, Full-cycle Recruiting, Applicant Tracking..., Career Opportunities, Negotiation Training, Public Speaking, SDLC, Salesforce.com, Vendor Management, Recruiting, Negotiation, Agile Methodologies, Management, Cloud Computing, Virtualization, Leadership, Program Management, Temporary Placement, Account Management, Employee Relations, Start-ups, Hiring, Internet Recruiting, VMware, Benefits Negotiation, Staffing Services, C
Education
California Polytechnic State University-San Luis Obispo 1985 — 1990
Bachelor of Arts, Liberals Studies
American Home Shield June 2007 - December 2014
American Home Shield April 2005 - June 2007
Pivotal Self Serve Technologies March 2003 - December 2004
Steelcase, Inc. March 2000 - November 2002
Steelcase March 1994 - February 2000
Steelcase March 1984 - February 1994
Skills
Sales Management, Selling, New Business Development, Account Management, Sales Process, Strategic Planning, Leadership, Sales Operations, Team Building, Direct Sales, B2B, Business Development, Key Account Management, Marketing Strategy, CRM, Business Strategy, Consultative Selling, Sales Channel..., Miller Heiman Sales..., Training & Development, Coaching, Sales Presentations, Contract Negotiation, Team Restructuring, Budget Management, Performance Management, Regulatory Compliance, Customer Retention, Driving Results, Change Management, Risk Management, Turnaround Experience
Education
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies
Business
University of Regina - Campion College
B.A., Arts & Sciences, with High Honours, Sociology
Visiting Angels August 2015 - Present
Marin General Hospital October 2008 - March 2015
American Home Shield 1998 - November 2007
ABC Security Service, Inc 1988 - 1998
Skills
Human Resources, Customer Service, Microsoft Excel, Outlook, Healthcare Management, Telephone Skills, PowerPoint, paragon system, Communication Skills, People Skills, Analytical Skills, Clerical Skills, Multi Tasking, Workforce Management, IEX Total View, Avaya Centervu, Kronos Timekeeping, Macintosh Applications, Lawson HRIS, C’cure Badge System, Stixx, Reflections - FTP, Project Planning, record processing, Healthcare, Payroll
Education
Chabot College 1985 — 1988
International Paper June 2014 - Present
American Home Shield July 2013 - April 2014
American Home Shield October 2012 - June 2013
American Home Shield April 2011 - September 2012
NuVasive October 2010 - April 2011
International Paper January 2007 - October 2010
International Paper November 2004 - December 2006
AIMS Logistics December 2001 - October 2004
AIMS Logistics August 2000 - December 2001
Skills
SAP R/3, Supply Chain, Process Improvement, SAP, Logistics, Supply Chain Management, SD, Project Management, Leadership, EDI, Business Intelligence, Change Management, Business Analysis, Operations Management, Cross-functional Team...
Education
Auburn University
MBA
University of Memphis
Bachelor's degree
American Home Shield April 1986 - Present
Education
Baylor University - Hankamer School of Business 1978 — 1982
BBA, Marketing
Lyon Real Estate February 2015 - Present
Moxi Works November 2013 - January 2015
American Home Shield September 2005 - October 2013
Major Sky Web Hosting and Development July 2003 - September 2005
ALLDATA 1999 - 2003
The GreenTree Group April 1996 - August 1999
TABNet / NTX August 1996 - January 1999
Skills
New Business Development, Contract Negotiation, Negotiation, Social Media, Customer Service, Account Management, Selling, Salesforce.com, Marketing Communications, Advertising, Marketing Strategy, Sales Operations, Social Networking, Marketing, Project Management, Microsoft Office, Internet Strategy, Website Development, PHP, Java, JavaScript, Consulting, SEO, Cloud Computing, Single Family Homes, Lead Generation, E-commerce, Online Marketing, Trade Shows, Email Marketing, Social Media Marketing, Direct Marketing, Public Relations, Business Development, Sales, CRM, Strategy, Training, Customer Satisfaction, Customer Retention, Cold Calling, Enterprise Software, Direct Sales, Sales Process, Leadership, Sales Presentations, Product Marketing, B2B, Sales Management, Entrepreneurship
Education
Notre Dame de Namur University 2004 — 2006
BA, Communications, Business, Magna Cum Laude
Cañada College 1992 — 1994
Liberal Arts and Sciences/Liberal Studies, 4.0
American Home Shield March 1985 - Present
Skills
Sales Management, Leading Positive Change, Home Warranty, Business Coaching, Team Leadership, Driving Results, Strategic Planning, Sales, New Business Development, Customer Service, Negotiation, Contract Negotiation, Account Management, Investment Properties, Leadership, Management, Marketing, Marketing Strategy, Team Building
Education
Arapahoe Community College 1981 — 1984
Associate of Applied Science - Business, Business
The Nielsen Company July 2011 - Present
adap.tv January 2011 - July 2011
Mediasmith June 2010 - August 2010
Career Sprocket November 2009 - May 2010
Carat 2010 - 2010
Click Here November 2002 - June 2009
American Home Shield July 1999 - June 2001
Skills
Mobile Advertising, Digital Strategy, Online Advertising, Mobile Marketing, Interactive Marketing, Online Marketing, Digital Media, Media Planning, Management, Media Buying, Marketing, Digital Marketing, Integrated Marketing
Education
Bellevue University 2001 — 2002
Bachelor of Science (BS), Human & Social Service Administration
AIB College of Business 1994 — 1996
Associates, Sales & Marketing
Kuemper
Kuemper
MoneyGram International January 2015 - Present
MoneyGram International September 2013 - January 2015
American Home Shield February 2013 - September 2013
American Home Shield February 2012 - February 2013
American Home Shield June 2012 - September 2012
American Home Shield May 2011 - January 2012
Systems Consultants Associates, Inc March 2010 - March 2011
ServiceMaster Clean June 2007 - January 2010
PRStore September 2006 - May 2007
Hallmark Flowers June 2005 - August 2005
Skills
PowerPoint, Word, Outlook, Customer Relations, Excel, Publisher, Access, QuarkXPress, Internet Explorer, Public Speaking, Six Sigma Green Belt, Conflict Management, Relationship Marketing, Building Relationships, CRM software, Attention To Detail, Project Management, Trade Shows, Database Marketing, Microsoft Excel, Microsoft Word, Marketing, Data Analysis, Highly detail oriented, CRM, Customer Service, Direct Marketing, Direct Mail, Customer Retention, Six Sigma, Budgets, Leadership, Email Marketing, Account Management, Marketing Strategy, Marketing Communications, Small Business, Management, Advertising, Retail, Social Media Marketing, Customer Satisfaction
Education
Ashford University 2011 — 2012
Master of Business Administration (M.B.A.), Marketing
The University of Memphis 2004 — 2006
Bachelor of Business Administration, Marketing
University of Tennessee at Martin 2001 — 2002
American Home Shield 2013 - Present
Reliant Realty - ERA Powered 2012 - 2013
Tennessee CRS Chapter 2008 - 2013
Crye-Leike, REALTORS 2006 - 2012
Advanced Real Estate Services 2004 - 2006
Action Real Estate 2001 - 2004
Skills
Coaching, Agent Training, Peer Training, Training, Real Estate, Communication Skills, Face-to-face Marketing, First Time Home Buyers, Foreclosures, Selling, Sales Trainings, Sales, Referrals, Single Family Homes, Short Sales, Investment Properties, Listings, Condos, Marketing, Public Speaking, Real Property, Real Estate Transactions, Management, Problem Solving, Home Warranty, Value Based Selling, Account Management, Facebook Fan Page..., Relationship Management, Communication, Sellers, Seniors, Sales Presentations, Radio Host, Published Author, Buyer Representation, Relocation, Residential Homes, Investors, Contract Negotiation, Detail Oriented, Interpersonal Skills, Team Building, Team Leadership, Customer Service, Customer Satisfaction, Microsoft Office, Social Media Marketing, Motivational Speaking, Time Management
Education
Bethel College
Bachelor’s Degree, Organizational Management
Southwestern Michigan College
Associate’s Degree, Psychology
FAA January 2010 - Present
Medtronic December 2007 - December 2009
Medtronic May 2006 - December 2007
Outback Steakhouse August 2004 - January 2006
Concord EFS May 2003 - June 2004
American Home Shield December 2001 - May 2003
Skills
Process Improvement, Budgets, Troubleshooting, SAP, Access, Accounting, Contract Negotiation, Analysis, Business Planning, Microsoft Excel, Customer Service, Time Management
Education
Bellevue University 2005 — 2008
Bachelor of Science, Management Information Systems
Southwest Tennessee Community College 2002 — 2004
Accounting
The University of Memphis 2001 — 2002
MIS
American Home Shield May 2014 - Present
American Home Shield September 2009 - Present
ServiceMaster October 2006 - September 2009
International Paper December 2004 - August 2006
xpedx March 2002 - December 2004
xpedx September 2000 - March 2002
Nationwide Papers August 1999 - September 2000
Skills
E-commerce, Web Analytics, Online Marketing, E-business, Oracle CRM, ATG Commerce, Siebel, Salesforce.com, Digital Marketing, Marketing Strategy, Email Marketing, CRM, Distribution Center..., Sales Operations, Operations Management, Solution Development, SEM, Search Advertising, Interactive Marketing, Distribution Strategies, Business Process, Databases, Online Advertising, Project Management, Database Marketing, Business Intelligence, Strategy, Cross-functional Team..., SaaS
Education
Baker University 1991 — 1995
BS
Baker University 1991 — 1995
Bachelor of Science (BS)
American Home Shield September 2005 - Present
American Home Shield February 2004 - August 2005
American Home Shield February 2002 - January 2004
Seabrook Wallcoverings 1990 - 1999
Education
Capella University 2007 — 2009
BS, Business Administration
Christian Brothers University 1988 — 1989
Amazon March 2015 - Present
ServiceMaster January 2007 - January 2015
AMERICAN HOME SHIELD May 2001 - January 2007
St. Jude Children's Research Hospital August 1998 - May 1999
Schering-Plough 1997 - 1998
Skills
Financial Systems, Marketing Systems, IT Management, Product Design, Integration, SDLC, Vendor Management, Infrastructure, ERP, Marketing, Enterprise Software, Oracle, Enterprise Architecture, Business Process Design, PMP, Business Process, Process Improvement, Management, Project Management, Business Analysis
Education
Louisiana State University and Agricultural and Mechanical College 1995 — 1997
Master of Science (MS), Systems Science
Acharya Nagarjuna University 1991 — 1995
b.tech, civil engineering
j.k.c. college 1989 — 1991
High school, high school
Monte Cristo Resorts International July 2007 - Present
MCRI July 2007 - Present
American Home Shield May 2005 - June 2007
FedEx 1985 - 1999
FedEx 1985 - 1999
Federal Express 1985 - 1999
Skills
Strategic Planning, TQM, Negotiation, People Development, Selling Skills, Leadership, New Business Development, Operations Management, Process Redesign, Cross-functional Team..., Team Building, Change Management, Leadership Development, Sales Management, Sales, Management, Strategy, Customer Retention, Succession Planning, Recruiting, Account Management, Sales Operations, Marketing, Coaching, Forecasting, Budgets, Selling, B2B, Contract Negotiation, Customer Satisfaction, Business Planning, CRM, Sales Process, Direct Sales, Business Development
Education
Christian Brothers University 1972 — 1976
ALSAC/ST. JudeLiaison - Internet E-Marketing September 2010 - Present
Seedco January 2009 - February 2010
OTVS, LLC May 2008 - December 2008
American Home Shield 2005 - 2007
S & K Menswear February 2003 - September 2004
Skills
Social Media, Public Speaking, Social Media Marketing, Strategic Planning, Marketing, Social Networking, Microsoft Office, Budgets, Team Building, Project Management, Online Advertising, Event Planning, Research, Marketing Strategy, Microsoft Excel, Leadership, Customer Service, Public Relations, Event Management, Marketing Communications, Email Marketing, Cross-functional Team..., PowerPoint, Salesforce.com, Online Marketing, SEO, Program Management, Training, Advertising, Blogging, Search Advertising, SEM
Education
Beloit College 1997 — 2000
BA, Economics and Management
Lausanne Collegiate 1992 — 1996
American Home Shield 2013 - Present
First American Home Buyers Protection 2001 - 2009
Skills
Customer Retention, Customer Satisfaction, Direct Sales, Sales Operations, Salesforce.com, REO, First Time Home Buyers, Buyer Representation
Education
California State University-Chico 1987 — 1992
Chico beauty college 1986 — 1987
American River College 1985 — 1986
First American Home Buyers Protection June 2003 - Present
American Home Shield August 1995 - June 2003
The Signal Newspaper April 1987 - July 1995
Skills
Real Estate, REO, Short Sales, Foreclosures, Investment Properties, First Time Home Buyers, Real Estate Transactions, Sellers, Listings, Selling, Underwriting, Single Family Homes, Investors, Referrals, New Home Sales, FHA, Refinance, HUD
Education
College of the Canyons 1984 — 1986
Associate of Arts (AA), Social Sciences
Granite Escrow Services 2013 - 2013
American Home Shield October 1991 - April 2012
Skills
Sales, Short Sales, Selling, FHA, Account Management, Real Estate, Home Warranty, Marketing, Investment Properties, Sellers, Negotiation, Property Management, Residential Homes, First Time Home Buyers, Real Estate Transactions
Education
California State University-Fullerton 1994 — 1996
Bachelor of Arts (BA), Sociology
TLCD Architecture August 2007 - Present
American Home Shield July 1995 - August 2007
Marina Starkey Consulting 1990 - 1995
Skills
Marketing, Market Research, Strategic Planning, Marketing Communications, InDesign, Business Development, Team Management, Leadership, Proposal Writing, Management, Adobe Creative Suite, Advertising, Public Relations, Corporate Branding, Graphic Design, Social Media Marketing, Branding & Identity, Brand Development, Graphics, Interview Coaching, CRM Databases, Website Development
Education
Cal Poly San Luis Obispo
Graphic Design Major
California State University-Northridge
Bachelor of Arts in Advertising Graphics, Graphic Design
Sonoma State University
Social Media Certification - Spring 2014
American Home Shield January 2002 - September 2009
Skills
Instructional Design, Training, Customer Service
Education
Christian Brothers University 1998 — 2002
Bachelor of Arts (B.A.), Psychology
KLH Consulting January 2015 - Present
Pacific Pulmonary Services March 2008 - March 2014
Pacific Pulmonary Services March 2008 - March 2014
ServiceMaster November 2002 - January 2008
American Home Shield 2004 - 2008
Skills
Process Improvement, Call Center, IIS, Team Building, IT Operations, Troubleshooting, Microsoft Office, Software Documentation, Salesforce.com, Disaster Recovery, Customer Service, Help Desk Support, Call Centers, System Administration, Project Management, Security, IT Management, Account Management, Training, Active Directory, Data Center, Networking, Microsoft System Center..., Microsoft Deployment..., Microsoft System Image..., Vendor Management, Computer Hardware, Virtualization, Windows, Hardware, Databases, Access, Integration, SCCM, ITIL, Information Technology, IT Service Management, Technical Support, Servers, Team Leadership
Education
College of Marin 1972 — 1973
Computer Science/Data processing
American Home Shield September 2012 - Present
Rainier Title & Escrow July 2011 - Present
LTC Solutions, Inc. January 2008 - May 2011
American Home Shield 2000 - 2008
Connelly Skis / CWB Board Co. 1996 - 2000
Education
Concordia University-Portland 1990 — 1996
BA, Marketing
AEGON USA March 2001 - Present
American Home Shield 1990 - 2001
Sprint 1989 - 1990
US Army September 1983 - August 1989
Skills
Avaya, CTI, Telecommunications, Avaya Communication..., Avaya Aura, Contact Centers, Contact Center..., Call Centers, Avaya AES, Nortel Meridian, LAN-WAN, Cisco Call Manager, ACD, Troubleshooting, ITIL, Virtual Hold..., Avaya CMS, Avaya Aura Messaging, Avaya Experience Portal, Avaya Contact Center..., AT&T Route It, Cisco ICM, Avaya Technologies, Avaya Elite..., Avaya One-X Speech, Avaya Orchestration..., Cisco Technologies, Vendor Management, Disaster Recovery, Project Management
Education
Capella University 2008 — 2014
Master's Degree, Network Architecture, 3.96
Kirkwood Community College 2007 — 2008
Certificates, SQL and Visual Basic
DeVry Institute of Technology 1987 — 1990
Bachelor's Degree, Telecom Management, 3.97 GPA
Selectemps July 2015 - Present
City and County of San Francisco October 2012 - July 2015
United Behavioral Health November 2005 - October 2012
Randstad Temp Staffing Agency June 2005 - November 2005
American Home Shield December 2000 - June 2005
Skills
Data Entry, Customer Service, Training, Microsoft Excel, Community Outreach, Management, Microsoft Word, Sales, Time Management, Outlook, Access, Administrative..., Nonprofits, Administration, Microsoft Office, Research, Healthcare, Fundraising, Filing, Problem Solving, PowerPoint, Policy, Employee Benefits, Social Networking, Social Media, Fax, HIPAA, Team Building, Office Administration
Education
Phoenix University 2009 — 2011
Bachelors, Health/Health Care Administration/Management
Chabot College 1992 — 1996
AA, General education
Chabot Jr. College 1979 — 1995
Associates, General Studies
Chabot College 1978 — 1990
AA, General education
Moreau high School 1973 — 1976
diploma, General education
Encompass Home Health April 2015 - Present
Reverse Mortgage Funding LLC January 2014 - April 2015
Hacienda's at Grace Village May 2013 - September 2013
Las Cruces Home Builders Assocation February 2012 - May 2013
Greater Las Cruces Chamber of Commerce February 2009 - October 2011
American Home Shield January 2004 - December 2008
Skills
Real Estate, Investment Properties, Short Sales, Account Management, Sellers, Selling, First Time Home Buyers, Condos, Sales, Event Management, Customer Service, Contract Negotiation, Negotiation, Team Building, Marketing, Sales Management, Residential Homes, Property Management
Education
California State University-Chico 1983 — 1987
Bachelor of Science (BS)
San Luis Obispo High School
Southwest Airlines February 2013 - Present
Data Networks Corporation July 2012 - February 2013
StepShows.com January 1999 - December 2012
CACI International Inc October 2008 - July 2012
Pinnacle Airlines Corp. November 2005 - April 2009
Affiliated Computer Services Inc February 2006 - September 2008
FedEx Express November 2004 - September 2005
American Home Shield 2000 - 2000
AT&T January 1996 - May 1999
IBM May 1989 - May 1995
Skills
SDLC, Testing, User Acceptance Testing, Business Analysis, SQL, Quality Assurance, Systems Analysis, Databases, Software Documentation, Software Development, System Testing, Digital Photography, Quality Center, Software Testing Life..., Instructor-led Training, Access, Business Process, Project Management, Oracle, Test Planning, Visio, Web Applications, Test Cases, Agile Project Management, Integration, Video Editing, Security Clearance, Microsoft Excel, PowerPoint, Requirements Gathering, Business Requirements, Agile Methodologies, SharePoint, Commercial Photography, Manual Testing, Software Quality..., MySQL, Microsoft Word, Videography - Weddings..., Defect Tracking, BMC Remedy, Business Process..., Regression Testing, Automated Software..., PHP, phpMyAdmin, WordPress, Root Cause Analysis, Mac OS, Altea Inventory, ARD...
Education
Webster University 2003 — 2005
Master of Arts, Computer Resources & Information Managment
Rust College 1988 — 1989
Bachelor of Science, Computer Science
Alcorn State University 1985 — 1987
N/A, Computer Science
West Central 2012 - Present
West Central 2011 - 2012
West Central 2007 - 2011
Renewable Energy Group 2006 - 2007
West Central Cooperative 2005 - 2006
American Home Shield 2004 - 2005
Keane 2003 - 2004
Land O'Lakes 1994 - 2003
Skills
Project Management, Process Improvement, Cross-functional Team..., Strategic Planning, Leadership, Operations Management, Program Management, Business Intelligence, Marketing, Creative Problem Solving, PMP, Creativity, Customer Experience..., Employee Engagement, Budget Management, Staff Development, Business Process..., Communications, C-level/Technical..., Coaching, Competitive..., Continuous Improvement, Cost Savings, Design, Efficiency Enhancement, End-user Experience, Event Planning, Goal Setting, Human Resources, Inventory Management, MBA, Mentoring, Needs-Oriented Approach, Obstacle Anticipation, Opportunity..., Performance Management, ERP Systems, Information Technology..., Prioritization, Proactive Quality..., Process Optimization, Process/Strategy..., Program Design/Execution, Program Development, Quality Improvement, Staff Leadership, Stakeholder Liaison, Systems Integration, Program Portfolio, Progress Monitoring
Education
Auburn University
MBA, Emphasis: Management Information Systems
Buena Vista University
B.A., Finance
KIT digital August 2005 - September 2012
American Home Shield February 2004 - February 2005
Charter Communications March 2002 - August 2003
InterCall January 2001 - July 2003
Skills
SaaS, Customer Service, Troubleshooting
Education
Southern Polytechnic State University 2013 — 2014
None, Mechatronics, Robotics, and Automation Engineering
West Georgia Technical College 2006 — 2006
None, Digital Media Technology
Auburn University 2000 — 2001
None, Pre-Physical Therapy Studies
Valdosta State University 1998 — 2000
None, Sports and Exercise
Randstad HR Solutions January 2012 - Present
American Home Shield January 2006 - April 2012
American Home Shield 2004 - 2006
American Home Shield 1995 - 2004
Skills
Team Building, Process Improvement, Change Management, Training, Business Analysis, Project Management, Six Sigma, Organizational..., Strategic Planning, Analysis, Performance Management
Education
Buena Vista University 1987 — 1989
Bachelor of Arts (B.A.), Accounting, 3.88
Des Moines Area Community College 1984 — 1987
Associate of Arts (A.A.), 3.94
ERA Real Estate Links June 2015 - Present
ERA Real Estate Links June 2015 - Present
American Home Shield 2013 - April 2015
Vantiv November 2012 - 2014
The Infinity Group Realtors August 2006 - 2013
Fifth Third Bank September 2011 - 2012
Harbortouch 2010 - 2011
Skills
Real Estate, Sales, Mortgage Lending, Customer Service, FHA, Sellers, Underwriting, Mortgage Banking, Negotiation, Selling, Listings, First Time Home Buyers, Investment Properties, Loans, Short Sales, Outside Sales, VA loans, Home Warranty, Foreclosures, New Home Sales, Single Family Homes, Residential Homes, Referrals, Buyer Representation, REO, Condos, Investors, Real Estate Transactions, Relocation, Real Property, Contract Negotiation, Buyers, Move Up Buyers, Marketing, New Homes, Luxury, VA Loans
Education
J Everett Light Career Center 2006 — 2006
Real Estate Broker, Real Estate
FC Tucker School of Real Estate 2004 — 2004
Real Estate Salesperson, Real Estate
Highland Lakes Real Estate, Inc. 2014 - Present
Culhane Premier Properties 2015 - 2015
Culhane Premier Properties 2015 - 2015
Special Olympics Texas November 2009 - November 2011
Fidelity Investments 2008 - 2009
Fidelity National Home Warranty 2007 - 2008
American Home Shield 2003 - 2007
Kwik Wash Laundries, Inc. 1988 - 1996
Skills
Non-profits, Public Relations, Event Planning, Media Relations, Public Speaking, Social Media, Strategic Planning, Team Building, Marketing Communications, Marketing, Sales Management, Advertising, Team Leadership, Fundraising, Event Management, Management, Nonprofits, Community Development, Leadership Development, Program Development, Leadership, Coaching, Customer Service, Training, Staff Development, Sales, Volunteer Management
Education
Angelo State University 1984 — 1987
Bachelor of Science (B.S.), Physical Education Teaching and Coaching
Angelo State University 1984 — 1987
Bachelor of Science (B.S.), Physical Education Teaching and Coaching
Mid Continent Trucking Co April 2010 - Present
Northwestern Mutual December 2009 - April 2010
American Home Shield 2006 - 2009
Skills
Customer Service, Logistics, Microsoft Excel, Sales, Inventory Management, Process Improvement, Purchasing, Team Building, Supply Chain, Operations Management, Account Management
Education
Buena Vista University
Business Administration
AARP January 2010 - April 2010
H&R Block December 2007 - December 2009
American Home Shield February 2004 - February 2006
Remax Grand/Showcase May 2001 - November 2003
Performance Advantage, Inc July 1998 - August 1999
General Business Services December 1994 - July 1998
GTE Vantage Solutions January 1992 - October 1994
Cimpoint Corp May 1988 - October 1990
Excel Corporation July 1984 - April 1987
Xerox July 1971 - July 1984
Skills
Sales and Account..., Sales Management..., Sales, Team Building, Training, Negotiation, Business Planning, Budget, QuickBooks, Customer Service, Accounts Payable, Accounts Receivable, Outlook, Leadership, Change Management, CRM, Account Management, Budgets, Marketing, Event Planning, Accounting, Process Improvement, Forecasting, Microsoft Excel, Microsoft Office, PowerPoint, Start-ups, Strategy, Selling
Education
Bowling Green State University
BS, Business: HR, Marketing
American Home Shield August 2000 - Present
Skills
Process Improvement, Forecasting, Business Analysis, Strategic Planning, Analysis, Customer Service, Team Building, Budgets, Data Analysis, Account Management, Microsoft Excel, Team Leadership, Operations Management, Management, Leadership, Cross-functional Team..., Sales, Marketing, CRM, Competitive Analysis, Cognos, Financial Analysis, Business Intelligence
Education
Christian Brothers University 1987 — 1991
Bachelor's degree, Economics/Finance
The Kinetic Company February 2015 - Present
Brownell Middle School February 2012 - Present
South Valley Middle School September 2011 - Present
Harvest Blade and Supply, Inc. April 2013 - February 2015
Mainstreet Media Group November 2011 - April 2013
Solorsano Middle School January 2010 - 2012
Penny Cakes January 2009 - May 2011
Sierra Home Protection Company January 1994 - January 1995
American Home Shield January 1990 - January 1994
Home Marketing Services January 1988 - January 1990
Skills
Multimedia, Social Media Marketing, Online Advertising, Digital Media, Social Networking, Direct Mail, SEO, Email Marketing, Microsoft Office, SEM, Salesforce.com, Media Planning, Customer Service, Event Planning
Education
Colorado State University 1979 — 1980
US Navy 2005 - Present
American Home Shield January 2002 - November 2003
US Navy June 1992 - June 2001
Skills
Security Clearance, Navy, DoD, Security, Information Assurance, Management, Training, Organizational..., Access, Microsoft Office, Visual Basic, Microsoft Excel, Excel, Diversity & Inclusion, Tactics, Military
Education
California State University-Stanislaus 1987 — 1992
History
American Home Shield May 2008 - August 2011
Education
Auburn University 2007 — 2009
Bachelors of Art, Psychology
ServiceMaster July 2015 - Present
ServiceMaster November 2012 - Present
ServiceMaster January 2006 - November 2012
American Home Shield September 2002 - January 2006
Skills
Customer Retention, New Business Development, Business Development, Training, Marketing, Management, Customer Service, Customer Engagement, Customer Oriented, Small Business, Communication, Content Development, Instructional Design, Sales Presentations, Presentation Development, Building Relationships, talent development, Problem Solving, Business Decision Making, Organization, Planning, Employee Relations, Team Building, Leadership, Recruiting, Employee Training, Talent Management, Program Management, Customer Satisfaction, Account Management, Sales Management, Strategy, Coaching, Cold Calling, Direct Sales, Operations Management, Lead Generation, Sales Process, B2B, Contract Negotiation, CRM, Sales Operations, P&L Management, Market Analysis, Team Leadership, Cross-functional Team..., Call Centers, Strategic Planning, Selling, Customer Experience
Education
Ashford University
Bachelor of Arts, Psychology
Middle School
Alabama department of corrections April 2009 - Present
Montgomery County Public Schools 2014 - 2015
Montgomery County Public Schools 2014 - 2015
Wells Fargo January 2008 - May 2009
American Home Shield May 2008 - April 2009
Afni 2004 - 2008
Skills
Enforcement, Firearms, Criminal Justice, Private Investigations, Physical Security, Emergency Management, Criminal Investigations, Public Safety, Surveillance, Interrogation, Patrol, Crime Prevention, Homeland Security, Security Management, Supervisory Skills, Investigation, Security
Education
Troy University in Montgomery 2011 — 2013
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Columbus State University 2005 — 2007
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Booker T. Washington High School
Fidelity National Home Warranty March 2001 - Present
American Home Shield 1987 - 1996
Skills
Insurance, New Business Development, Team Building, Underwriting
Education
California State University-Sacramento 1983 — 1985
Bachelor of Science (BS), Finance, General
American home shield Sales ConsultantMike Patton Auto FamilyOctober 2013 - Present
Securus April 2012 - October 2013
Education
Auburn University 2004 — 2004
Southern Union State Community College 2001 — 2003
handley high school 1998 — 2002
Lowe's Home Improvement October 2012 - October 2013
American Home Shield June 2011 - August 2012
Memphis Goodwill, Inc. December 2010 - June 2011
Skills
Data Entry, Customer Service, Call Centers, 10 Key, Typing, Cashiering, Retail, Employee Training, Microsoft Word, Microsoft Excel, Telephone Skills, Problem Solving, Computer Proficiency, Customer Support, Teamwork, Customer Oriented, Deductive Reasoning, Highly Dedicated, Insurance, Customer Retention, Computer Hardware
Education
Central Methodist College 1997 — 1998
N/A, Computer Science
American Home Shield May 2013 - Present
InterCall 2010 - 2012
Aflac August 2001 - October 2009
Skills
Telecommunications, VoIP, Call Centers, Unified Communications, Telephony, Managed Services, IP, Wireless, Avaya, Customer Experience, Video Conferencing, Cisco Technologies, Troubleshooting
Education
Columbus State University
Kimble's Food by Design February 2010 - Present
American Home Shield April 2007 - February 2010
Skills
Computer Repair, Networking, Vending, Microsoft Office, QuickBooks, MEI, Software Installation, Data Entry, Data Analysis, Computer Hardware, Customer Satisfaction
Education
West Georgia Technical College 2004 — 2005
Computer Technology/Computer Systems Technology
Columbus State University 2003 — 2004
Computer Programming