The Warranty Group
Industry: Warranty company
DescriptionHeadquarters: Chicago, Illinois, United States CEO: Nelson J. Chai (4 Jan 2017–) Founded: 1964 Subsidiaries: TWG Services Ltd., Virginia Surety Company, Inc., Parent organization: Assurant
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The Warranty Group Employees
Lundbeck October 2014 - Present
Sears Holdings Corporation August 2013 - September 2014
Sears Holdings Corporation December 2012 - August 2013
Cummings Coachwerks, LLC October 2009 - December 2012
Accountemps October 2012 - November 2012
Noble Consulting October 2008 - September 2009
Greenlee Textron February 2008 - September 2008
TAP Pharmaceuticals December 2006 - January 2008
The Warranty Group July 2004 - December 2006
Illinois Department of Insurance February 1986 - July 2002
Skills
Accounting, Customer Service, Insurance, Process Improvement, Auditing, Training, Microsoft Office, Visio, Internal Controls, Sarbanes-Oxley, Internal Audit, Sarbanes-Oxley Act, Financial Risk, Financial Reporting, Management, Team Leadership, Project Management, Risk Assessment, Financial Analysis
Education
Illinois Wesleyan University 1983 — 1986
Bachelor of Science (BS), Accounting
Angie's List May 2013 - Present
Angie's List September 2012 - April 2013
Target June 2011 - August 2012
FedEx Office 2010 - 2011
The Warranty Group 2006 - 2010
Don-Lors Electronics 2004 - 2006
Skills
Account Management, Sales Management, Sales, New Business Development, Sales Process, Customer Service, Direct Sales, Cold Calling, Strategic Planning, Key Account Management, Retail, Marketing Strategy, Sales Operations, Marketing, Leadership, Business Development, Management, Selling
Education
Indiana University - Kelley School of Business 2000 — 2005
Bachelor's degree, Management, Finance, International Business
Flexera Software May 2015 - Present
Echo Logistics August 2014 - April 2015
The Warranty Group May 2013 - August 2014
The Warranty Group March 2011 - April 2013
The Warranty Group June 2010 - March 2011
The Warranty Group February 2010 - June 2010
Skills
Call Centers, Lotus Notes, Help Desk Support, Windows XP, IBM iSeries, Windows 7, Citrix, Active Directory, Process Improvement, Office365, Software Documentation, Virus Removal, Track-It, Desktop Deployment, GoToAssist, Malwarebytes, Ghost Imaging, Outlook, ServiceNow, Technical Support
Education
Moraine Valley Community College 2014 — 2017
Computer Support Associate Certificate, Information Technology
Sandburg
Swiss Re 2010 - 2012
The Warranty Group 2008 - 2010
ABA Seguros 2005 - 2008
Telefónica 2004 - 2005
Education
University of Chicago 2012 — 2013
Master of Science (MS)
Instituto Tecnológico Autónomo de México 2000 — 2004
Bachelor of Science (BSc)
University of Waterloo 2003 — 2003
Exchange Student
The Warranty Group July 2007 - Present
Ceres Group January 2002 - June 2007
Amerin Corporation 1997 - 1999
Pioneer Financial Services 1992 - 1997
Ernst & Young 1983 - 1992
Education
Indiana University Bloomington 1979 — 1983
BS, Accounting
Spradley Barr Motors Inc September 2014 - Present
The Warranty Group April 2014 - September 2014
Bank of the West December 2011 - March 2014
Arizona State Credit Union August 2007 - October 2010
Wells Fargo Bank December 2005 - May 2007
Union Equity Corporation March 2001 - November 2005
Wholesale Mortgage Lending 1997 - 2001
Skills
Loans, Consumer Lending, Small Business Lending, Loan Origination, Customer Service, Commercial Banking, Mortgage Banking, Retail Banking, Refinance, Credit Analysis, Lines Of Credit, Branch Management, Sales, Training, Home Equity Lines of..., Leadership, Banking, Credit, Management, Mortgage Lending, Finance, Team Building
Education
Automotive Dealership Institute 2010 — 2011
Diploma in Automotive Finance Management, Automotive Finance Management
Minnesota State University, Mankato 1991 — 1995
Health Sciences
The Warranty Group April 2010 - Present
Raptor Graphix December 2005 - Present
Lifestyle Youth Services July 2008 - December 2011
Ebony Fashion Fair September 2006 - May 2008
InterPark March 2005 - September 2006
Skills
Customer Service, Microsoft Office, Illustrator, Customer Relations, Creative Concept..., AS400 system, Adobe Fireworks, Adobe Photoshop, Accounts Payable, Graphic Design, Creative Writing, Process Improvement, PC building, Youth Mentoring, Entrepreneurship
Education
International Academy of Design and Technology-Chicago 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Multimedia Production and Design
The Warranty Group January 2013 - Present
Citibank (Banamex USA) April 2011 - January 2013
Skills
Customer Service, Commercial Banking, Loans, Banking, Small Business Lending, Customer Retention, Coaching, Cold Calling, Customer Satisfaction, New Business Development, Sales, Sales Management, Risk Management, Financial Analysis, Credit, Finance, Financial Reporting, Sales Process, Team Building
Education
George Mason University 2004 — 2008
Sports Management, Sports Management
Woodbridge High School
Allison Mitchell, LLC September 2014 - Present
Brand New Marketing, LLC November 2012 - Present
Citizens Development Center August 2012 - January 2013
Andrew Ormsby at Cityplace Events August 2012 - November 2012
George Catering September 2011 - August 2012
Two Sisters Catering February 2011 - August 2011
Dallas Museum of Nature & Science June 2010 - February 2011
Surgical Orthomedics, Inc. March 2010 - June 2010
The Warranty Group June 2008 - March 2010
The Field Museum June 2009 - February 2010
Skills
Press Releases, Event Planning, Social Media, Non-profits, Event Management, Public Speaking, Fundraising, Social Media Marketing, Public Relations, PowerPoint, Marketing, Customer Service, Microsoft Word, Blogging, Microsoft Office, Marketing Communications, Microsoft Excel, Research, Photoshop, Editing, Advertising, Brand Development, InDesign, Sales, Facebook, Nonprofits, Management, WordPress, Philanthropy, Copywriting, Time Management, Adobe Creative Suite, Graphic Design
Education
Lake Forest College 2004 — 2008
Bachelor of the Arts, Communications - Rhetorical Theory
The Hockaday School 1990 — 2004
The Warranty Group August 2014 - Present
The Warranty Group October 2010 - August 2014
MACLEAN FOGG COMPANY September 2008 - September 2010
Atlantic.Net September 2007 - March 2008
Skills
Accounting, Auditing, Financial Reporting, Financial Analysis, Tax, Strategic Planning, Financial Accounting, Payroll, Mergers & Acquisitions, Finance, Process Improvement, Analysis, PeopleSoft, Account Reconciliation, Sarbanes-Oxley Act, Internal Audit, GAAP
Education
Keller Graduate School of Management of DeVry University 2012 — 2015
Master of Business Administration (M.B.A.), Finance, General
University of Central Florida 2002 — 2007
Bachelor of Science in Business Administration, Accounting
gothamCulture August 2015 - Present
Ketchum July 2013 - August 2015
The Chicago School of Professional Psychology 2012 - June 2013
The Chicago School of Professional Psychology 2009 - June 2013
Independent Consultant 2008 - June 2013
Newedge Group 2010 - 2010
The Warranty Group 2009 - 2009
Gads Hill Center 2009 - 2009
Robert H. Clampitt Foundation 2007 - 2008
Skills
Job Analysis, Leadership Development, Organizational..., Management Consulting, Change Management, SPSS, Organizational Structure, Personality Assessment, Assessment Centers, Auditing, Survey Development, Organizational Culture, Factor Analysis, Human Capital Management, Employee Benefits, Financial Analysis, Regression, Competency Mapping, Complex Project..., Budget and Cash Flow..., Financial Audits, Applied Data Analysis, Qualitative Valuation, Quantitative Valuation, Risk Management, Mergers & Acquisitions, Talent Management, Leadership, Career Development, Employee Surveys, Exit Surveys, Personnel Management, Organizational..., Human Resources, Onboarding, Assessment Center
Education
The Chicago School of Professional Psychology 2010 — 2014
Doctor of Philosophy (Ph.D), August 2014, Business Psychology
The Chicago School of Professional Psychology 2008 — 2010
Master of Arts (MA), Industrial and Organizational Psychology
Eckerd College 2003 — 2007
BS, Psychology
State of Colorado August 2013 - Present
American Express March 2010 - March 2013
The Warranty Group August 2007 - February 2010
The Children's Place September 2006 - August 2007
Financial Recruiting Partners January 2006 - July 2006
Tatonka Capital July 2005 - January 2006
Financial Recruiting Partners May 2005 - July 2005
Grif-Fab dba Elite Fabrication November 2003 - May 2005
State of Colorado 1998 - 1998
Skills
Risk Management, Underwriting, Financial Analysis, Financial Risk, Banking, Relationship Management, Strategic Financial..., Credit Cards, Insurance, Property & Casualty..., Accounts Receivable
Education
Front Range Community College 1999 — 1999
English Language and Literature/Letters
The Warranty Group November 2011 - Present
The Warranty Group October 2007 - November 2011
The Warranty Group August 2006 - October 2007
Skills
Sales, Management, Customer Service, Recruiting, Business Development, New Business Development, Training, Insurance, Account Management, Cold Calling, Finance, Customer Satisfaction, Sales Management, Team Building, Sales Process, Pricing, Inventory Management, Employee Training, Microsoft Office, Sales Presentations, Public Speaking, Customer Retention
Education
Indiana University - Kelley School of Business 2000 — 2005
Business, Management, Finance, International Business
Rosalind Franklin University April 2013 - Present
The Warranty Group September 2010 - April 2013
The Chicago School of Professional Psychology August 2005 - August 2012
Boeing March 2006 - August 2010
Rosalind Franklin University March 2004 - March 2006
Skills
Organizational..., Employee Relations, HRIS, Performance Management, Benefits Administration, Onboarding, Succession Planning, Employee Benefits, Employee Engagement, Leadership Development, Talent Acquisition, Human Resources, Organizational..., Job Analysis, Instructional Design, FMLA, Deferred Compensation, Training Delivery, HR Policies, Recruiting, Performance Appraisal, New Hire Orientations, Talent Management, HR Consulting, Personnel Management, Training, Conflict Resolution, Performance Reviews, Change Management, Interviews, Coaching, Staff Development, Payroll, Policy, Employee Training, Leadership, Career Development, Job Descriptions, Organizational Design, Workforce Planning, Career Counseling, Executive Coaching, Applicant Tracking..., PeopleSoft, Employee Surveys, Organizational Behavior, Labor Relations, College Recruiting, Resume Writing, Compensation & Benefit
Education
Loyola University of Chicago 1999 — 2002
Master of Science (M.S.), Human Resources Management/Personnel Administration, General
Western Illinois University 1991 — 1995
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
The Warranty Group September 2014 - Present
Skills
Insurance, Marketing, Public Relations, Photography, Event Management, Underwriting, Sales, Music, Team Building, Management, Process Improvement, Sales Management, Account Management, CRM, Leadership, Entertainment, Microsoft Word, Public Speaking, Training, Interviews, Program Management, Business Planning, Customer Service, Change Management, Product Development, New Business Development, Social Media, Strategic Planning, Social Media Marketing, Sales Presentations
Education
Illinois State University 2001 — 2004
Bachelor of Science (BS), Marketing & Business Administration
Prospect High School 1997 — 2000
The Warranty Group April 2012 - Present
The Warranty Group 2012 - 2013
Com Link Wireless June 2006 - April 2012
Illinois State University August 2007 - May 2011
Bolingbrook Park District June 2010 - August 2010
Illinois State University August 2008 - May 2010
Village of Hillside June 2009 - August 2009
Skills
Excel, Access, SQL, SAS, Java, Visual Basic, Leadership, Microsoft Excel, Analysis, Teamwork, Statistics, VBA, Data Analysis
Education
Illinois State University 2007 — 2011
Bachelor's Degree, Actuarial Science
Presence Health January 2012 - Present
Focus Systems 2010 - 2012
Medline Industries 2010 - 2010
The Warranty Group 2004 - 2009
HDI Technologies 1999 - 2004
Skills
Onboarding, Employee Relations, Customer Service, Human Resources, Performance Management, Account Management, Business Development, Coaching, Customer Retention, Customer Satisfaction, Employee Training, Leadership, Leadership Development, Management, Organizational..., Process Improvement, Recruiting, Talent Management, Training
Education
Eastern Michigan University
Bachelor of Business Administration
JPMorgan Chase & Co. July 2011 - Present
Accretive Health May 2009 - July 2011
The Warranty Group May 2009 - August 2009
Education
Indiana University - Kelley School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Management
University of Illinois at Chicago 2008 — 2011
Bachelor's Degree, Computer Science
AMETEK Atlas Material Testing Technology November 2013 - Present
ARAMARK Healthcare October 2012 - November 2013
ARAMARK Healthcare June 2011 - October 2012
ARAMARK Education February 2010 - June 2011
Delaware North Companies - Sportservice/Chicago Bears July 2009 - January 2010
The Warranty Group December 2008 - May 2009
CareerBuilder.com June 2008 - September 2008
Skills
Talent Management, Employee Relations, Change Management, Executive Coaching, Leadership, Strategic Planning, Project Management, Onboarding, Succession Planning, Talent Acquisition, Performance Management, Employee Engagement, Employment Law, Training, Personnel Management, Recruiting, Job Analysis, Employee Benefits, Interviews, Management, Human Resources, Workforce Planning, Coaching, Leadership Development, Strategy, Technical Recruiting, HRIS, Policy, Organizational..., HR Policies, Job Descriptions, Employee Training, Strategic HR, Labor Relations, New Hire Orientations, Deferred Compensation, Benefits Administration, FMLA, Organizational..., College Recruiting, Applicant Tracking...
Education
The Chicago School of Professional Psychology 2007 — 2009
Masters
Hanover College 2003 — 2007
BA
The Warranty Group October 2012 - Present
SHG Financial, LLC December 2010 - February 2012
South African Airways August 2010 - December 2010
Nova Southeastern University January 2010 - December 2010
St. John, Core & Lemme, P.A. November 2008 - January 2010
Search Engine Operator, Inc - SEO.cc May 2008 - December 2008
Skills
Marketing Communications, Online Marketing, Budgets, Marketing, Event Management
Education
Nova Southeastern University 2010 — 2010
Master's, Business Administration
Florida Atlantic University 2006 — 2009
Bachelor, Marketing, Real Estate
Bathwraps by Liners Direct October 2013 - Present
Urban Legend Brewing Company February 2014 - Present
The Warranty Group January 2012 - October 2013
Liners Direct May 2010 - August 2011
Empire Today October 2007 - April 2010
Empire Today November 2006 - October 2007
Empire Today April 2004 - November 2006
U.S. Cellular 2002 - 2003
united stationers May 2000 - 2002
United Stationers October 1994 - May 2000
Skills
Project Management, Six Sigma, Process Improvement, Product Management, Training, Operations Management, Microsoft Office, Cross-functional Team..., Program Management, Leadership, Management, Strategic Planning, PMP, MS Project, Human Resources, Project Planning, CRM, Forecasting, Business Process, Analysis, Product Development, Team Building, Account Management, Sales, Marketing, Team Leadership, Purchasing, Pricing, Retail, Inventory Management, Business Analysis, Leadership Development, Negotiation, Manufacturing, Call Centers, Selling, Sales Operations, Budgets, Vendor Management, Business Process..., Contract Negotiation, Change Management, Customer Service, Strategy, Requirements Analysis, Business Planning, Sales Management, Business Development, Competitive Analysis, P&L Management
Education
Marquette University 1993 — 1994
MBA
Marquette University 1989 — 1993
BS, Marketing & Organizational Management
BPM Training
CAPT
MBTI certification
The Warranty Group May 2012 - Present
Walgreens June 2011 - June 2012
Living Alternatives Pregnancy Resource Center 2009 September 2009 - May 2010
Kraft Foods Global Inc January 1994 - January 2009
EDS Technologies 2006 - 2009
Kraft Foods 1995 - 2009
Skills
Information Security, Security, Physical Security, Vulnerability Assessment, Vulnerability Scanning, Threat & Vulnerability..., Threat Analysis, Networking, Vendor Management, ITIL, Disaster Recovery, Technical Support, Cisco Technologies, Network Administration, Integration, Active Directory, Information Technology, Management, Servers
Education
Danville Area Community College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Cisco Networking
Greenville College 2005 — 2007
B.S., Organizational Leadership
Danville Area Community College 1989 — 1991
A.A.S., Programming/Operations
Northern Trust October 2009 - December 2013
West Asset Management March 2009 - October 2009
The Warranty Group January 2008 - February 2009
JP Morgan Chase (formerly Bear Stearns) January 2004 - December 2007
Tata Consultancy Services March 2003 - January 2004
Object Frontier August 2002 - March 2003
Skills
Agile Methodologies, WCF, Microsoft SQL Server, WPF, Software Development, jQuery, ASP.NET, .NET, Oracle, SSIS, WinForms, SSRS, NUnit, C#, NHibernate, VB.NET, Sybase, Infragistics, TDD, Certified..., Salesforce.com..., Apex Programming, Apex Data Loader, Visualforce Pages, Salesforce.com, SDLC
Education
Madurai Kamaraj University 1998 — 2002
Bachelor of Engineering, Computer Science Engineering
The Warranty Group October 2000 - Present
Ford Division 1981 - 1990
Skills
Insurance, Sales Management, Account Management, New Business Development, Team Building, Sales, Customer Satisfaction, Profit, Sales Process, Customer Retention, Negotiation, Sales Operations, Pricing, Selling, Forecasting, Automotive, Executive Management, Automobile, Business Planning, Competitive Analysis, B2B, Training, Process Improvement, Retail, Strategic Planning, CRM, Contract Negotiation, Business Development, Operations Management, Sales Presentations, Management, Vehicles, Budgets, Income Statement, Cold Calling, Leadership, Coaching, Key Account Management, Finance, Marketing, Business Strategy, Automotive Aftermarket, Dealers, Warranty, Inventory Management, Dealer Management, Underwriting, Direct Sales, Marketing Strategy, Call Centers
Education
Marquette University 1987 — 1990
MBA, Business
Xavier University - Williams College of Business 1977 — 1981
BSBA
Moeller High School 1973 — 1977
Connextions 2012 - Present
UnitedHealth Group 2012 - Present
onTargetjobs June 2010 - February 2012
University of Denver September 2008 - July 2011
The Warranty Group August 2009 - December 2009
IBM May 2008 - July 2008
Skills
Visio, SQL, RedHat, Microsoft SQL Server, Troubleshooting, Windows Server, Unix, JBoss Application Server, Linux, Time Management, SDLC
Education
University of Denver 2008 — 2010
Masters, Information And Communication Technology
Jawaharlal Nehru Technological University 2003 — 2007
Bachelors, Electronics And Communication
The Warranty Group September 2012 - November 2013
Pfizer January 2011 - July 2012
Sylvania Abstract & Appraisal, LLC January 2009 - January 2011
Rockland Community College January 2009 - May 2010
Ramapo College of New Jersey September 2009 - January 2010
Continuance Health Solutions November 2009 - December 2009
SetFocus, LLC September 2008 - 2008
CommercialWare November 2006 - March 2007
Walgreens 2007 - 2007
PNG Systems 2004 - 2006
Skills
Databases, Microsoft SQL Server, Database Design, SQL, XML, Business Intelligence, Oracle, SharePoint, C#, Access, Visual Studio, SSIS, HTML, Java, Management, Strategic Planning, VB.NET, Leadership, PL/SQL, SSRS
Education
Crestech, Inc. 2004 — 2004
Pre-Certification
Pace University 1988 — 1990
Master of Science
Rockland Community College 1985 — 1987
Certificate
Manhattan College 1979 — 1982
Master of Business Administration
Manhattan College 1975 — 1979
BA
Wells Fargo July 2012 - Present
BB&T May 2011 - July 2012
Fifth Third Bank March 2009 - May 2011
The Warranty Group 2008 - 2009
Wachovia Securities, LLC 2006 - 2008
Wilmington Financial Group 2006 - 2007
Sebring Capital 1999 - 2006
Skills
Account Management, Banking, Business Analysis, Business Development, CRM, Coaching, Cold Calling, Consumer Lending, Credit Analysis, Credit, Customer Service, Finance, Financial Analysis, Financial Services, Insurance, Loan Origination, Leadership, Loans, Management, Merchant Services, Mortgage Banking, Mortgage Lending, New Business Development, Portfolio Management, Payment Card Processing, Recruiting, Risk Management, Sales, Sales Process, Salesforce.com, Selling, Small Business Lending, Team Building, Training, Marketing, Sales Management, Strategic Planning
Education
Liberty University 2008 — 2011
Psychology
Samford University 1993 — 2006
Strategic Professional Resources, Inc. March 2015 - Present
The Warranty Group August 2014 - March 2015
Loyola University Chicago August 2013 - August 2014
Loyola University Chicago May 2013 - August 2013
Loyola University Chicago August 2010 - May 2013
Marcus Theatres November 2007 - March 2013
Education
Loyola University Chicago 2013 — 2014
Master of Science (MS), Computer and Information Systems Security/Information Assurance, 3.875
Loyola University of Chicago 2010 — 2014
Bachelor's degree, Computer Science
The Warranty Group February 2013 - Present
Neudesic July 2012 - November 2012
Wall Street Journal Office Network January 2011 - May 2012
Tribune Company September 2006 - January 2011
ERS, Inc March 2005 - September 2006
Skills
National Account..., Account Management, Advertising Sales, National Account Sales, Salesforce.com, Microsoft Dynamics, Relationship Development, Digital Media Sales, Consultative Selling, Lead Generation, Contract Negotiation, New Business Development, Inter-personal, Selling, Solution Selling, Email Marketing, Advertising, Recruiting, Cold Calling, Sales Presentations, Deal Closure, Sales, Online Advertising, Sales Process, Building Relationships, CRM, Direct Sales, National Accounts, Sales Operations, B2B, Sales Management, Marketing, Social Media Marketing, Digital Marketing, Online Marketing, Business Development, SaaS, Leadership
Education
Indiana University Bloomington 2001 — 2004
Bachelors of Science, Criminal Justice
Crown Point High School 1997 — 2001
Zermatt Advisors LLC 2010 - Present
The Warranty Group 2007 - February 2011
The Warranty Group 2004 - 2007
The Warranty Group 2001 - 2004
Zurich Insurance 1998 - 2001
Zurich Insurance 1985 - 1998
Skills
Change Management, Contract Negotiation, Contact Drafting, Operations Management, Customer Relations, Problem Solving, Team Leadership, Call Center Management, Cross-functional Team..., Sarbanes Oxley Controls..., Third Party..., International Insurance..., Service Contract /..., Six Sigma, Insurance, International, Call Center, Customer Service, Call Centers, Management, Customer Satisfaction, Leadership, CRM, Risk Management, Vendor Management, Strategy, Accounting, Business Process, Negotiation, Business Process..., Strategic Planning, Process Improvement, Integration, Auditing, Liability
Education
Marquette University
Bachelor of Science, Business Administration / Marketing
H&R Block September 2011 - Present
Cook County July 2013 - December 2014
Self Employed July 2010 - July 2013
The Warranty Group July 2008 - July 2010
United Airlines March 2005 - March 2008
Corn Products International July 2000 - February 2005
Chicago Title December 1997 - May 2000
Unitrin May 1996 - December 1997
KPMG January 1994 - May 1996
Skills
IT Audit, Internal Audit, External Audit, Accounting, Cloud Computing, Computer Security, IBM Mainframe, AS400, Client/server, Internet, Unix, Windows, Visio, Nitro, ACL, SOX, Disaster Recovery, Business Continuity, CICS, TSO, SDLC, Microsoft Office, Active Directory, COSO, COBIT, Risk Assessment, SAS70, SAP ERP, Process Improvement, Internal Controls, Enterprise Risk..., CISA, Passed CPA, Compliance, Project Management, Personal Computers, Integrated Audit, Auditing, Sarbanes-Oxley Act, Sarbanes-Oxley, Business Process, Analysis, Data Center, Governance, Program Management, Information Security..., Information Security, Finance, Business Process..., PCI DSS
Education
Kansas State University
Master of Accountancy
Kansas State University
Bachelor of Science (B.S.), Business Administration
Federal Reserve Bank of Chicago September 2011 - Present
DePaul University August 2010 - July 2011
The Chicago School of Professional Psychology August 2009 - February 2011
Soldier Field - Delaware North Companies August 2009 - January 2010
The Warranty Group May 2009 - August 2009
The Chicago School of Professional Psychology August 2008 - August 2009
Early Music Now August 2007 - August 2008
Skills
Job Analysis, Organizational..., Organizational..., Recruiting, Exit Surveys, SPSS, Onboarding, Human Resources, Leadership Development, Talent Management, Career Counseling, Career Development, Leadership, New Hire Orientations, Organizational Design, PeopleSoft, Performance Management, Management, Succession Planning, Training, Program Management, Performance Appraisal, Data Analysis, Conflict Resolution, Survey Design
Education
The Chicago School of Professional Psychology 2010 — 2015
Doctor of Philosophy (Ph.D.), Business Psychology
The Chicago School of Professional Psychology 2008 — 2010
Master of Arts (M.A.), Industrial and Organizational Psychology
Marquette University 2004 — 2008
B.A., Psychology, minor in Public Relations
Chicago Transit Authority August 2015 - Present
Quintessence Group January 2014 - Present
Chicago Transit Authority March 2014 - July 2015
The Chicago School of Professional Psychology June 2013 - August 2013
The Warranty Group June 2013 - August 2013
Executive Service Corps of Chicago January 2013 - May 2013
American Dental Association June 2012 - July 2012
Providence Life Services 2006 - 2011
Otavala Consulting March 2010 - November 2010
Skills
Training, Organizational..., Leadership Development, Employee Relations, Performance Management, Recruiting, HRIS, Human Resources, SPSS, Employee Benefits, Leadership, Talent Management, Staff Development, Employee Engagement, Career Development, Conflict Resolution, Onboarding, Strategy, Workshop Facilitation, Survey Design, Employee Surveys, Change Management, Organizational..., Lifestyle and..., Communications Planning, Cognitive Assessment
Education
The Chicago School of Professional Psychology 2011 — 2013
MA, Industrial/Organizational Psychology
Governors State University 2005 — 2007
BA, Communications and Public Relations
The Warranty Group December 2014 - Present
SeatBealt Guard August 2013 - December 2014
US Stations February 2012 - February 2014
Matthews Sales, Inc June 2009 - February 2013
Gary Thorson Furniture February 1987 - February 2009
Skills
Account Management, Furniture, Furnishings, Merchandising, Retail, Sales, New Business Development, Budgets, Negotiation, Profit, B2B, Purchasing, Sales Operations, Selling, Marketing Strategy, Pricing, Direct Sales, Product Development, Key Account Management, Sales Management, Advertising, Forecasting, P&L Management, Sales Process, Trade Shows, Team Building, Sales Presentations, Cold Calling, Inventory Management, Marketing
Education
Harding University 1980 — 1984
BBA, Marketing
Dyson November 2011 - October 2012
The Warranty Group July 2011 - November 2011
Dyson December 2010 - July 2011
ConAgra Foods, Naperville, IL June 2010 - August 2010
JIT Human Resource Solutions, Inc. January 2000 - June 2008
Combined Insurance, Division of AON Corporation 2005 - 2006
CPS, Inc. June 1997 - January 2000
Skills
Management, Leadership, Strategy, Cross-functional Team..., Recruiting, Talent Acquisition, Interviews, Temporary Placement, Project Management, Talent Management
Education
Loyola University of Chicago 1990 — 1994
BS, Psychology with Applied Science
Legal Management Consulting, LLC April 2013 - December 2013
Leaders in General Counsel Corporate Governance in the Greater Chicago Area 2013 - December 2013
Empire Today, LLC January 2007 - March 2013
The Warranty Group November 2008 - May 2009
Enesco Company, Ltd. 2005 - 2006
McDonald's Corp March 2002 - May 2005
Incapital Holdings LLC 2000 - 2001
Arnstein & Lehr LLP April 1999 - October 2000
US Securities and Exchange Commission August 1993 - January 1998
Metris Companies 1998 - 1998
Skills
Contract Management, SEC filings, Civil Litigation, Employment Law, Licensing Negotiations, Strategic Leadership, Corporate Governance, Negotiation, Due Diligence, Legal Compliance, Securities, Arbitration, Mergers & Acquisitions, Privacy Law, Legal Writing, Joint Ventures, Trademarks, Dispute Resolution, Management, Restructuring, Commercial Litigation, Contract Negotiation, Securities Regulation, Litigation Management, General Corporate..., Investigation, FCPA, Commercial Transactions, Legal Advice, Tax, Finance, Executive Management, Leadership, Human Resources, Corporate Law
Education
Valparaiso University School of Law 1990 — 1993
J.D., Law
Indiana University South Bend 1985 — 1990
B.S./B.A., Economics, English
Port Huron High School 1979 — 1983
HS Diploma
The Warranty Group April 2014 - Present
4teGroup Client: Redbox July 2012 - April 2014
Mediaocean January 2008 - June 2012
Deloitte November 2006 - January 2008
Skills
Quality Center, QTP, Test Planning, LoadRunner, Agile Methodolgy, Test Cases, Mingle, SQL Server Management..., Windows Azure, Regression Testing, Manual Testing, Visual Basic, CruiseControl, Atlassian JIRA, Bamboo, Putty, WinSCP, Oracle SQL Developer, MS Project, Visual Studio, RequisitePro, UML Tools, Selenium, HP QTP, Agile Methodologies, Visio, HP Quality Center, JIRA
Education
Illinois Institute of Technology 2005 — 2007
MS, Computer Science
Uttar Pradesh Technical University 2001 — 2005
BS, CS
Forte knowledge
Corn Productions November 2008 - Present
20% Chicago August 2013 - Present
Kaplan University April 2009 - March 2013
20% Chicago August 2011 - December 2011
Independent Publisher's Group October 2008 - November 2008
The Warranty Group January 2008 - October 2008
Bloomington Playwrights Project January 2004 - January 2008
Hippo Films July 2004 - August 2004
Skills
Editing, Press Releases, Marketing, Management, Microsoft Office, Theatre, Film, Customer Service, Proofreading, Budgets, Directing, Higher Education, Acting, Sound, Public Speaking, Event Planning, Social Media, Creative Writing, Teaching, PowerPoint
Education
Indiana University Bloomington 2003 — 2008
Theatre, English
John Burroughs School 1998 — 2003
High School Diploma
Denver International Airport December 2014 - Present
The Warranty Group November 2006 - December 2014
Aon Innovative Solutions February 2000 - November 2006
Columbine JDS Systems, Inc. October 1991 - February 2000
Skills
PMP, Vendor Management, Process Improvement, Business Analysis, Agile Methodologies, Software Project..., MS Project, Project Management, Project Portfolio..., Program Management, Information Technology, Cross-functional Team..., Project Planning, Management, Call Centers, Integration, Business Process...
Education
Loyola University New Orleans 1986 — 1989
Bachelor of Arts (B.A.), Communications
The Warranty Group March 1983 - Present
Credit Life Insurance Company of Springfield, Ohio 1991 - 1993
Globe Life Insurance Company 1986 - 1991
Globe Life Insurance Company 1983 - 1986
Skills
Insurance, Process Improvement, Risk Management, Team Management, Property & Casualty..., Reinsurance, Underwriting, Team Building, Claim, Account Management, Customer Retention, Operations Management, Call Center, General Insurance, Customer Satisfaction, SDLC, Business Analysis, Customer Service, Leadership, Financial Analysis, Marketing, Claims Management, Call Centers, Program Management, Relationship Management, Accounting, Finance, Strategic Planning, Sales, Banking, Business Development, Human Resources, Administration, Change Management, Management, Training, Sales Management, Business Process..., Vendor Management, Negotiation, Executive Management, CRM, Business Planning, Employee Benefits, Pricing, Coaching, Analysis, New Business Development, Profit, Performance Management
Education
Lewis University 1978 — 1983
Bachelor of Science, Public Administration
Keyes Automotive Group January 2015 - Present
Van nuys Fiat & Maserati May 2014 - December 2014
The Warranty Group September 2013 - May 2014
The Warranty Group July 2013 - December 2013
Galpin Motors, Inc. Ford, Lincoln, Mercury, Mazda, Volvo, Aston Martin, Lotus, Spyker and Honda October 2007 - July 2013
Sport Utility Plus January 2005 - September 2007
Los Angeles times, Recycler Classifieds September 2001 - December 2004
Karplus Warehouse Inc September 1998 - August 2001
Skills
Automotive, Vehicles, Automobile, Sales Management, Customer Satisfaction, Automotive Aftermarket, Sales, Negotiation, New Business Development, Sales Process, Account Management, Customer Service, B2B, Product Development, Customer Retention, Team Building, CRM, Marketing, Inventory Management, Budgets, Advertising, Leadership, Selling, Finance, Pricing, Profit, Cold Calling, Banking, Dealer Management, Dealers, Sales Operations
Education
AFIP Certified 2013 — 2013
Los Angeles Pierce College
Associate of Arts, Computer Science
Grover cleveland High School
High School Diploma, Graduated with Honors
PayLink Payment Plans LLC March 2012 - Present
The Warranty Group May 2001 - March 2012
Texas Warranty Association January 2003 - January 2011
Aon Home Warranty Services (now The Warranty Group) 2001 - 2007
Realogy January 2000 - July 2001
ERA First Advantage Realty, Inc. 1995 - 2001
5/3 Bank - Formerly Citizens National Bank of Evansville January 1987 - June 1995
Skills
Insurance, Customer Relations, Customer Service, Sales Management, Team Building, Banking, Real Estate, Automotive Aftermarket, Automotive, Premium Financing, Contract Negotiation, Underwriting, Strategic Planning, Call Center, Business Development, Negotiation, Customer Satisfaction, Sales, B2B, New Business Development, Relationship Management, Customer Retention, Account Management, Sales Process, Call Centers, Finance, Operations Management, Marketing, Mergers & Acquisitions, Pricing, Product Development, Executive Management, CRM, Business Planning, Time Management, Profit, Vehicles, Forecasting, Competitive Analysis, Sales Operations, Strategy, Leadership, Cross-functional Team..., Training, Management, Sales Presentations, Employee Training, P&L Management, Process Improvement
Education
University of Southern Indiana 1990 — 1995
BS, Business Education
Indiana Real Estate Institute 1997 — 1997
Broker's License, Real Estate Broker Pre-req.
Indiana Real Estate Institute 1995 — 1995
Real Estate Salesperson License, Real Estate License Pre-req.
Kaplan University 2010 — 2010
IL & TX Property & Casualty License, Property & Casualty Pre-req.
GDS International August 2015 - Present
The Warranty Group April 2014 - July 2015
Networked Insights November 2011 - March 2013
AvePoint June 2010 - September 2011
Mitchell Research & Communications, Inc. September 2008 - May 2010
Education
Michigan State University 2006 — 2010
Business Administration
John Cabot University 2009 — 2009
International Business Specialization
Department of Homeland Security October 2008 - Present
The warranty group 2003 - 2008
Virginia Surety (The Warranty Group) 2002 - 2007
Skills
Insurance, Claim, Microsoft Office, Risk Assessment, Microsoft Word, Public Speaking, Risk Management, Operations Management, Project Management, Customer Service, Policy, Nonprofits, Analysis, Employee Benefits, Financial Analysis, Strategic Planning, Process Improvement, Outlook, Microsoft Excel, Administration, Training
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
MBA, Accounting
The Warranty Group August 2015 - Present
Warranty Specialist at C Berman & Associates/ Wells Fargo June 2014 - August 2015
K's Motor sport April 2012 - June 2014
World Class Automotive October 2006 - November 2011
Pappas Seafood December 1999 - July 2006
Skills
Finance, Training, Sales, Automotive, Wealth Management, Portfolio Management, Retirement Planning, Mutual Funds, Banking, Financial Services, Risk Management, Credit, Loans, Equities, Financial Analysis, Financial Risk, Leadership, Management Consulting, Credit Risk, Customer Service, Business Strategy, Credit Analysis, Consumer Lending, Food & Beverage, Food Service, Food Safety, Food Processing, Food Industry, Hospitality Management, Hospitality, Hospitality Industry, Purchasing, Insurance, Business Development, Relationship Management, Strategy, Underwriting
Education
Houston Community College
Business Administration and Management, General
Texas Southern University
Marketing
Walgreens January 2011 - January 2012
The Warranty Group January 2010 - January 2011
Union Tank Car January 2000 - January 2009
Skills
SYNON, RPG AND COBOL GENERATED..., AS/400, Microsoft Office, Windows 7, Window 10, Lotus Notes, Outlook, SQL DB2, Query400, WebSphere Application...
Education
Harper College
C, Java, Servlets, JSP, EJB
Niles North High School
High School
Oakton Community College
Application Programming
Tata Consultancy Services July 2015 - Present
Currie Motors December 2013 - August 2015
Rentalutions April 2014 - September 2014
Car-Mercial June 2012 - November 2013
The Warranty Group May 2011 - August 2011
Skills
Ruby on Rails, HTML 5, CSS3, Java, Python, Social Media, Teamwork, Photoshop, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Public Speaking, C++, HTML, C, English, Leadership, Marketing, Sales, Editing, Management, Social Media Marketing, Time Management, CSS, Microsoft PowerPoint
Education
Indiana University Bloomington 2010 — 2014
Bachelor of Science (B.S.), Informatics & Business, Senior
Glenbrook North High School 2005 — 2009
Informatics, Illinois State Scholar 32 on ACT
Maple
Net Tutor November 2013 - Present
The Warranty Group March 2010 - March 2011
Skills
Computational..., Warranty Adjuster, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Outlook, Access, Software Documentation, Research, Data Analysis, Analysis, Statistics
Education
Harrisburg University of Science and Technology 2015 — 2017
Master’s Degree, Data Analytics
Roosevelt University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Mathematics
Oakton Community College 2013 — 2013
Discrete Math, A
Harold Washington College 2010 — 2012
Associates, Mathematics
Columbia College Chicago 2000 — 2004
recording engineer
Paradigm Technology February 2012 - Present
The Warranty Group June 2011 - August 2011
The Chicago School of Professional Psychology August 2009 - August 2011
Boys & Girls Club of Chicago May 2010 - August 2010
Skills
Recruiting, Onboarding, Psychology, Microsoft Office, Cold Calling, Lotus Notes, PowerPoint, Microsoft Excel, Outlook, Microsoft Word, Customer Service, Teamwork, Resume, Contract Recruitment, Coaching, Resume Writing, Technical Recruiting, Staffing Services, FMLA, Search, HR Consulting, Job Fairs, Background Checks, Internet Recruiting, Screening Resumes, Boolean Searching, Screening, Benefits Negotiation, Employer Branding, Staff Development
Education
Fisk University
Bachelor, Psychology
The Chicago School of Professional Psychology
Masters, Industrial Organizational Psychology
CDW-G June 2014 - Present
CDW-G February 2012 - June 2014
UCLA June 2011 - August 2011
Loyola University Chicago August 2009 - May 2011
Loyola Women's Lacrosse Club August 2008 - May 2011
The Warranty Group May 2005 - August 2010
Skills
Customer Service, Account Management, Sales, Microsoft Office, Marketing, Marketing Strategy, Leadership, Salesforce.com, Entrepreneurship, Social Media Marketing, Facebook, Event Planning, Solution Selling, Time Management, Social Media, Social Networking, Entrepreneur, Organizing, Customer Relations, Business Development, Google Apps, Office 365, education, Product Management, Product Marketing, OneNote, Educational Technology
Education
Loyola University of Chicago 2007 — 2011
Bachelor of Science, Psychology, Marketing, Italian
Ryan Specialty Group March 2015 - Present
The Warranty Group September 2011 - September 2014
The Warranty Group October 2009 - September 2011
The Warranty Group February 2007 - September 2009
Aon Consulting January 2004 - November 2006
Aon January 2000 - December 2003
Aon January 1998 - December 1999
Aon Consulting January 1996 - December 1997
Aon April 1993 - December 1996
Management Directions, Inc. 1986 - 1992
Skills
Change Management, Forecasting, Outsourcing, Talent Management, Organizational..., Strategic Planning, Customer Retention, Leadership, Team Building, Executive Management, Process Improvement, New Business Development, Business Strategy, Training, Coaching, Strategy, Budgets, Customer Satisfaction, Business Planning, Start-ups, Account Management, Contract Negotiation, Consulting, Management, Key Account Management, Sales Management, Insurance, Business Development, Negotiation, Marketing Strategy, Risk Management, Sales
Education
Northwestern University - Kellogg School of Management 2002 — 2004
MBA
Hillsdale College 1975 — 1979
BLS, History, English, Philosophy
The Warranty Group January 2015 - Present
1441 Rhode Island Condominiums August 2012 - July 2014
Arena Stage at the Mead Center for American Theater August 2011 - June 2012
Lehman Smith-McLeish June 2010 - July 2011
BUILD Metro DC October 2009 - April 2010
Northern Arizona University August 2008 - December 2008
Northern Arizona University January 2006 - May 2008
Northern Arizona University 2005 - 2008
Zia Record Exchange February 2004 - August 2005
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Photoshop, Adobe Creative Suite, Twitter, Facebook, Instagram, Event Planning, Microsoft Office, Research, Customer Service, Nonprofits, Teaching, Program Development, Social Media, Community Outreach, Editorial, Project Management, Public Speaking, Time Management
Education
Georgetown University 2009 — 2013
Master of Arts, Liberal Studies; Literature and Society
Northern Arizona University 2005 — 2008
Bachelor of Science, Journalism
Ryan Specialty Group October 2012 - Present
TD Ameritrade October 2011 - October 2012
The Warranty Group July 2006 - June 2010
The Warranty Group July 2006 - November 2008
U.S. Navy Reserve September 2005 - September 2008
US Navy September 2000 - September 2005
Skills
Process Improvement, Insurance, Customer Service, Call Centers, Team Building, Access, Microsoft Office, Risk Management, PowerPoint, Visio, Word, Excel, Outlook, Lotus Notes, MS Project, SharePoint, AS400, InfoPath, PeopleSoft, Scheduling, Problem Solving, Analysis, Team Leadership, Customer Relations, Call Center, Administration, Windows, Documentation, Planning, Compliance, Mentoring, Customer Satisfaction, Project Planning, Administrative Support, Coaching, Vendor Relations, Insurance Licensing, Regulatory Compliance, Microsoft Excel
Education
Metropolitan State University of Denver 2006 — 2011
BS, Business Management
The Warranty Group 2008 - March 2015
Chamberlain 2007 - 2008
Chamberlain 2006 - 2007
Hitachi High Technologies 2000 - 2005
Systemax Proteva Retail Sales 1997 - 2000
Sony Electronics 1991 - 1997
Skills
Product Marketing, Product Management, Marketing Strategy, Sales Operations, Account Management, B2B, Forecasting, Product Development, Sales Management, Sales, Strategy, CRM, Cross-functional Team..., Strategic Partnerships, Competitive Analysis
Education
Illinois State University
Bachelor of Science Degree
South Suburban College
Associate’s Degree, Marketing Management
The World We Want May 2015 - Present
Under30Experiences June 2013 - Present
The Warranty Group September 2013 - May 2015
The Warranty Group June 2012 - September 2013
Illinois State University August 2008 - May 2012
Center for Emerging Entrepreneurs August 2011 - December 2011
The Warranty Group June 2011 - August 2011
The Warranty Group June 2010 - August 2010
The Warranty Group May 2009 - August 2009
Skills
Microsoft Office, Customer Service, Social Media, Microsoft Excel, Event Planning, PowerPoint, Public Speaking, Outlook, Microsoft Word, Marketing, Event Management, Insurance, Bilingual, Management, Entrepreneurship, Research, Project Planning, Market Research, Leadership, Sales, Training, Team Leadership, Teamwork, Access, Team Building, Recruiting, Customer Satisfaction, Social Media Marketing, Fundraising
Education
Illinois State University 2008 — 2012
Bachelor's degree, Business Management & Entrepreneurship
Universidad de Granada, Spain 2010 — 2010
Minor in Spanish
Nazareth Academy 2004 — 2008
The Warranty Group
Skills
Insurance, Leadership, Sales, Sales Management
Education
Missouri State University
Missouri State University
The Warranty Group April 2014 - December 2014
The Warranty Group April 2010 - March 2014
The Warranty Group October 2008 - March 2010
Nationwide Insurance June 2006 - August 2008
Nationwide Insurance October 2005 - June 2006
Skills
Data Analysis, Analysis, Insurance, Process Improvement, Analytics, Financial Analysis, Pricing, Microsoft Excel, Forecasting, Risk Management, SAS, Due Diligence, Project Management, Training, Product Management, Access, SAS Visual Analytics, Statistical Data..., Statistical Modeling, R Statistical...
Education
Saint Peter's University 2015 — 2016
Master of Science, Data Science with a concentration in Business Analytics
Miami University
Bachelor's Degree, Bachelor of Science in Decision Sciences (Applied Statistics)
Bank of America January 2014 - Present
DeLaSalle High School November 2011 - Present
The Warranty Group March 2011 - January 2014
Addison Search October 2010 - March 2011
Ernst & Young, LLP August 2008 - October 2010
Ernst & Young, LLP June 2007 - August 2008
Ernst & Young January 2004 - August 2004
University of Dayton August 2001 - May 2002
Skills
Sarbanes-Oxley Act, Internal Controls, Auditing, Financial Reporting, Internal Audit, Accounting, SEC filings, Consolidation, Sarbanes-Oxley, Risk Management, Tax, Assurance, Revenue Recognition, Financial Statements, Risk Assessment, Fixed Assets, Payroll, GAAP, Financial Accounting, Financial Analysis, US GAAP, CPA, SEC Filings, General Ledger, Variance Analysis
Education
Michigan State University - The Eli Broad Graduate School of Management 2002 — 2006
Master's degree, Accounting
Michigan State University 2000 — 2006
Master of Science, Accounting
University of Dayton 2001 — 2002
Bachelor of Arts, Accounting
Detroit Catholic Central 1997 — 2001
Nielsen December 2013 - Present
The Warranty Group November 2010 - November 2013
Barr Management, Ltd. August 2007 - August 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Visio, Customer Service, Research, Teaching, Public Speaking, Foreign Languages, International Business..., Project Management, Written/Verbal..., Social Media, Event Planning, Project Planning, Editing, Leadership, Microsoft Office, Google Analytics, Survey Design, Survey Methodology, Survey Research, SurveyMonkey, Metrics Reporting, Dashboard Metrics, Interpersonal..., Manage Client..., Client Liaison, English, Outlook, Windows, Marketing, Management, Sales, Access, Data Analysis, Time Management, Internal Communications, Customer Satisfaction, Market Research, Insurance, Lotus Notes, Training, Customer Retention, Analysis, Salesforce.com, Team Leadership, Administration, Business Development
Education
Loyola University of Chicago 2007 — 2010
Bachelor of Business Administration (B.B.A.), International Business, Economics, and Asian Studies
University of International Business and Economics 2008 — 2009
Intensive Chinese Language and Business Training Program
Hendrick Automotive Group January 2015 - Present
Automotive Development Group June 2011 - November 2014
The Warranty Group January 2010 - June 2011
Honda Carland April 2009 - December 2009
VAN TUYL AUTO GROUP January 2008 - April 2009
AutoNation, Inc. January 2001 - December 2007
United States Marine Corps 1995 - 2003
Penske Automotive Group - Atlanta Toyota May 2000 - December 2000
Conyers Toyota January 1999 - May 2000
Skills
Reinsurance, Training & Development, Recruitment/Retention, Business Analysis, Forecasting, Automotive, Compliance, Sales Management, Account Management, New Business Development, Contract Negotiation, Team Building, Sales Presentations, Coaching, Process Improvement, Strategic Planning, Profit, Profit Maximization, F&I, Territory Development, Sales Process, Negotiation, Management, Automobile, Customer Retention, Automotive Aftermarket, Vehicles, Employee Training, Customer Satisfaction, Dealers, Sales Operations, Dealer Management, Sales, B2B, Selling, Leadership, Training, Inventory Management, Insurance, Business Planning, Parts, Selling Skills, Competitive Analysis, Retail, Income Statement, Deal Closure, Operations Management, Warranty, Cold Calling, Automotive Sales...
Education
Florida State University 1994 — 1998
Bachelor's, Criminology
The Warranty Group VP Financial ServicesAsbury Automotive2004 - 2008
Skills
Insurance, Underwriting, Profit, Sales Management, Team Building, Sales Process, Process Improvement, Automotive, New Business Development, Forecasting, Account Management, Strategic Planning, Risk Management, Negotiation, Pricing
Education
Middlesex Community College 1970 — 1972
Dealer-FX Group, Inc May 2015 - Present
The Warranty Group October 2014 - May 2015
Jim M'Lady Nissan March 2006 - October 2014
Skills
Customer Service, Team Building, Automotive, Customer Satisfaction, Parts, Sales Management, Operations Management, Sales, Vehicles, Continuous Improvement, Inventory Management, Automobile, Automotive Aftermarket, Marketing Strategy, Product Management, Cross-functional Team..., Negotiation, Leadership, Business Strategy, Management, Pricing, Inventory Control, Automotive Repair, Racing, Process Improvement, Hiring, Sales Process, Retail, Profit, Purchasing, Product Development, Strategic Planning, Account Management, Business Planning, Customer Retention, New Business Development, Training, Program Management, Warranty
Education
Embry-Riddle Aeronautical University 2000 — 2001
Aeronautical Science
Robert Morris College 1998 — 2000
Business Management
Stateline SHRM Chapter January 2010 - Present
Advantage Energy Group, Inc. October 2009 - Present
The Warranty Group January 2007 - September 2009
Stateline SHRM Chapter 1999 - 2009
Aon/Combined Insurance August 2005 - December 2006
Sara Lee 2004 - 2005
Harcourt Achieve 2001 - 2004
Skills
Employee Engagement, Onboarding, Performance Management, Employee Relations, Talent Management, Benefits Administration, Employee Benefits, Talent Acquisition, Succession Planning, HRIS, Coaching, Workforce Planning, FMLA, Organizational..., New Hire Orientations, Organizational..., Recruiting, HR Consulting, Training, Personnel Management, HR Policies, Employee Handbooks, Applicant Tracking..., College Recruiting, Job Descriptions
Education
Judson University 2002 — 2004
Human Resources Management
National Safety Council October 2012 - Present
The Warranty Group March 2012 - October 2012
Flex Execs Management Solutions/BorgWarner Automotive Systems July 2010 - September 2011
Empire Today May 2006 - February 2009
Flex Execs Management Solutions September 2004 - June 2006
Cub Foods July 2001 - June 2004
Skills
HR Consulting, Talent Acquisition, Technical Recruiting, Employee Relations, Interviewing, Onboarding, College Recruiting, Recruitment/Retention, Performance Management, Contract Negotiation, Full-cycle Recruiting, Talent Management, Employer Branding, Coaching, Deferred Compensation, Succession Planning, Interviews, Recruiting, Employee Benefits, Human Resources, Internet Recruiting, Workforce Planning, Management, Sourcing, Personnel Management, Business Development, SDLC, Screening, Benefits Administration, Hiring, Employee Engagement, Executive Search, Leadership, Sales, New Hire Orientations, Temporary Placement, HRIS, Benefits Negotiation, Screening Resumes, Applicant Tracking..., Contract Recruitment, Temporary Staffing, Staffing Services, PeopleSoft
Education
Loyola University Chicago 1985 — 1990
BS
Evolution Consulting (.biz) 2015 - Present
CommunityAmerica Credit Union May 2014 - Present
SHRMJC - PHR/SPHR Study Group September 2012 - Present
Overland Park Regional Medical Center August 2010 - May 2014
The Aparecio Foundation August 2010 - June 2011
The Aparecio Foundation April 2010 - July 2010
Jobs For Youth November 2009 - July 2010
Lawrence Hall Youth Services October 2008 - June 2010
The Warranty Group September 2009 - December 2009
Benefits of Home-Senior Care March 2008 - June 2008
Skills
Training Delivery, Orientation Programs, Employee Surveys, Event Planning, Organizational..., Internal Communications, Internal Marketing, Employment Law, Onboarding, Project Management, HR Policies, HRIS, Organizational..., Performance Management, Employee Training, Employee Engagement, Training, Career Development, Employee Benefits, Personnel Management, Benefits Administration, New Hire Orientations, Recruiting, Leadership Development, Human Resources, Job Analysis, Conflict Resolution, Performance Appraisal, FMLA, Job Descriptions, Leadership, Coaching, Payroll
Education
The Chicago School of Professional Psychology
M.A., Industrial and Organizational Psychology
University of Missouri-Kansas City
B.A., Psychology
Johnson County Community College
Continuing Education
The Warranty Group June 2012 - Present
The Warranty Group 2006 - 2012
Education
Keller Graduate School of Management of DeVry University 2003 — 2004
The Warranty Group March 2006 - Present
TWG 2006 - Present
Safeco Insurance 1992 - 2006
Skills
Business Continuity, IT Risk Management, Disaster Recovery, IT Audit, SDLC, Governance, Vendor Management, Insurance, IT Management, IT Strategy, Information Security..., Software Documentation, Requirements Analysis, Systems Analysis, Project Portfolio..., CISSP, Business Analysis, Visio, PCI DSS, Risk Management, Information Technology, CISA, Business Process..., COBIT, ITIL, Business Process, Process Improvement, Integration, PMO, Information Security, Requirements Gathering, PMP, Enterprise Risk..., Business Continuity..., Enterprise Architecture, IT Service Management, SharePoint, Vulnerability Management
Education
Indiana University Bloomington 1976 — 1979
Business
The Warranty Group May 2012 - Present
The Warranty Group March 2009 - May 2012
Ernst & Young LLP January 2005 - December 2008
Indiana University Bloomington April 2003 - December 2004
Ernst & Young June 2004 - August 2004
Skills
Auditing, Sarbanes-Oxley Act, Project Planning, IT Audit, Leadership, Internal Audit, Management
Education
Indiana University - Kelley School of Business 2000 — 2004
Bachelors of Science in Business, Computer Information Systems and Business Process Management
The Warranty Group January 2012 - Present
SPi Healthcare March 2011 - December 2011
Accenture Technology Solutions 2010 - 2011
TransUnion October 2005 - May 2010
Skills
PMO, Business Analysis, SDLC, Requirements Analysis, Requirements Gathering, Software Project..., Business Process..., PMP, Visio, Process Improvement, Agile Methodologies, Project Portfolio..., SharePoint, Project Management, Change Management, Vendor Management, IT Strategy, User Acceptance Testing, Business Requirements, Management
Education
Loyola University of Chicago 2000 — 2005
Bachelor's degree, Communication, General
The Warranty Group May 2011 - Present
The Warranty Group April 2007 - May 2011
Dean Foods 1998 - 2006
Skills
Cash Management, Account Reconciliation, Journal Entries, Cash, Accounts Receivable, Accounts Payable, Internal Controls, PeopleSoft
Education
Northern Illinois University 1971 — 1973
Marquette University 1969 — 1971
BlackRock September 2013 - Present
Options Clearing Corporation September 2012 - September 2013
The Warranty Group August 2011 - August 2012
Bank of America May 2007 - July 2011
Chicago Mercantile Exchange October 2006 - May 2007
Headstrong December 2004 - October 2006
Global Exchange Services December 2003 - December 2004
Alopa Networks February 2001 - December 2003
Skills
Java, Java Enterprise Edition, EJB, JMS, Spring, Hibernate, SOA, JSF, JSP, Servlets, Struts, XML, XSD, XSLT, XPath, Quartz, iText, SQL, PL/SQL, Ant, Maven, Weblogic, Unix, Unix Shell Scripting, Agile Methodologies, Design Patterns, UML, Apache, J2EE Application..., JDBC
Education
Malaviya National Institute of Technology 1996 — 2000
Bachelor of Engineering (equivalent to B.S.), Engineering
State of Colorado September 2009 - Present
TWG IS April 2001 - October 2009
TWG HOLDINGINS INC. Golden, CO (HR: 312-356-2623) 2004 - 2009
The Warranty Group 2004 - 2009
Skills
Call Center, Customer Service, Outlook, Policy, Access, Process Improvement, Training, Coaching, Troubleshooting, Call Centers, Analysis, Microsoft Office, Windows 7, Microsoft Excel
Education
Metropolitan State College of Denver 2005 — 2009
Sociology
Northern Trust Global Investments 2011 - Present
Geneca October 2009 - Present
Lancesoft January 2006 - Present
The Warranty Group June 2008 - February 2009
The Warranty Group 2008 - 2009
JPMorgan Chase September 2006 - June 2008
Advertising.COM 2005 - 2006
Ditabis AG 2002 - 2006
Education
Fachhochschule Furtwangen - Hochschule für Technik und Wirtschaft 2001 — 2003
Master of Science (M.Sc.), Biomedical/Medical Engineering
Osmania University 1995 — 1999
BE, BME
Lincoln Financial Group September 2010 - Present
Marlabs August 2005 - August 2010
The Warranty Group 2008 - 2010
Deutsche Bank 2007 - 2008
xpedx 2007 - 2007
College of American Pathologists 2006 - 2006
AT&T 2005 - 2006
Cognizant Technology Solutions 2003 - 2005
Satyam Computer services Limited 2000 - 2003
Hofinsoft March 1999 - February 2000
Skills
Struts, Spring, Web Services, jQuery, AJAX, WebSphere Application..., SOA, WebSphere Portal, Weblogic, Java Enterprise Edition, Websphere
Education
Manonmaniam Sundaranar University
Presidency College
MCA, Major
State Farm September 2014 - Present
State Farm Insurance February 2011 - August 2014
The Warranty Group February 2010 - February 2011
Insure One April 2007 - February 2010
Insure One April 2007 - August 2008
Metra February 2004 - May 2006
Fleming & Hall June 2000 - February 2004
Education
Eastern Illinois University 2000 — 2005
the warranty group April 2006 - Present
Publicis Advertising 2005 - 2005
AON 2001 - 2004
RR Donnelley 1999 - 2002
Education
Keller Graduate School of Management of DeVry University 1986 — 1989
Computers
Gordon Technical High School 1981 — 1985
Various corporate entities May 2013 - Present
Aon Hewitt February 2009 - May 2013
The Warranty Group January 2005 - February 2009
Aon June 2003 - January 2005
Skills
Statistics, Microsoft Office, Cross-functional Team..., SPSS, Matlab, Financial Modeling, Data Analysis, Testing, Finance, Outsourcing, Analysis, SAS, Management, Leadership, Auditing
Education
Illinois Institute of Technology 2001 — 2003
M.S., Applied Mathematics
Northeastern Illinois University 1999 — 2001
B.A., Mathematics, Physics
JPMorgan Chase November 2013 - Present
The Warranty Group October 2009 - November 2013
Ernst & Young August 2006 - October 2009
Skills
Internal Controls, Internal Audit, SAS70, CISA, Process Improvement, Insurance, Data Analysis, Audit, Risk Mitigation, PeopleSoft, COBIT, ACL, Governance, IT Audit, SOX
Education
Lewis University 2004 — 2006
Bachelor of Science (B.S.), Double Major: Management Information Systems and Business Administration
St. Joseph's College (IN) 2002 — 2004
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - Present
The Warranty Group October 2011 - January 2014
Coventry Health Care, an Aetna Company April 2008 - October 2011
Brady Corporation January 2007 - March 2008
Northwestern Mutual February 2006 - December 2006
IBM May 2003 - January 2006
Skills
Unix, Disaster Recovery, Databases, AIX, SQL, DB2, Performance Tuning, Microsoft SQL Server, IBM Certified, Hadoop, PMP, Big Data
Education
Illinois Institute of Technology 2001 — 2004
Masters, Computer Science
Gujarat University 1997 — 2001
Bachelor of Engineering (B.E.), Computer Engineering
Tatum LLC May 2011 - Present
The Warranty Group 2004 - 2010
Centura Health 2001 - 2004
University of Colorado Hospital 1999 - 2000
Exempla Saint Joseph Hospital 1988 - 1999
Skills
Process Improvement
Education
Webster University 1982 — 1984
Health Services Management, Healthcare Administration
Idaho State University 1978 — 1980
Health Care Administration
Cole Automotive Group May 2010 - Present
Automotive Consulting February 2009 - April 2010
The Warranty Group May 2002 - December 2008
Daimler Chrysler January 1993 - March 2001
United States Army Reserve 1997 - 2000
United States Army Reserve 1992 - 1997
Skills
Automotive, Customer Retention, Customer Satisfaction, Automobile, Profit, Vehicles, Business Planning, Business Strategy, Sales Operations, Training, Account Management, Executive Management, Continuous Improvement, Key Account Management, New Business Development, Coaching, Sales Presentations, Team Leadership, Process Improvement, Pricing, Sales Management, Automotive Aftermarket, Retail, Selling, Parts, Business Development, Dealers, Customer Service, Inventory Management, Warranty, Income Statement, Budgets, Commercial Vehicle, B2B, Sales Process, Strategic Planning, Purchasing, Cross-functional Team..., Dealer Management, Operations Management, Competitive Analysis, Contract Negotiation, Team Building, Financial Analysis, Automotive Repair, Negotiation, Marketing, Marketing Strategy, Sales, Forecasting
Education
Lenoir-Rhyne University 1987 — 1992
BA, Business Adminstration
Davidson College - ROTC
TransUnion June 2009 - Present
The Warranty Group January 2007 - May 2009
IBS March 2006 - August 2006
TransUnion July 2004 - March 2006
TransUnion June 2001 - July 2004
TransUnion July 2000 - June 2001
Skills
Microsoft Excel, Sarbanes-Oxley Act, Budgets, Time Management, Security, Analytics, Information Security, Risk Management, Accounting, Software Documentation, Auditing, Access, PeopleSoft, Analysis, Business Analysis, Process Improvement, Finance
Education
North Park University 1993 — 1996
BS, Accounting
Massachusetts Bay Community College 1991 — 1993
AS, Business Administration/Management
The Warranty Group Project Leader, IT AuditUnited AirlinesMarch 2005 - March 2008
The Warranty Group 2008 - 2008
Education
Kansas State University 1976 — 1979
Master of Accountancy, Accounting
Kansas State University 1969 — 1973
B.S., Business Administration
The Warranty Group June 2013 - Present
The Warranty Group June 2011 - May 2013
The Warranty Group May 2008 - May 2011
Spencer Stuart June 2003 - May 2008
Skills
Financial Analysis, Variance Analysis, Financial Reporting, Journal Entries, Insurance, PeopleSoft, General Ledger, Account Reconciliation, Budgets, Accounting, Forecasting, Business Analysis, GAAP, Internal Controls, Strategic Financial..., Finance, Financial Accounting, Financial Statements, Balance Sheet, PeopleSoft Financial, Reinsurance, Property, Accounts Receivable, Accounts Payable, Process Improvement, Leadership, US GAAP, Microsoft Excel, Management, Financial Forecasting, Managerial Finance
Education
Marquette University 1997 — 2002
B.S. in Business Administration, Accounting and Finance
Saint Viator High School
Enova International March 2014 - Present
The Aparecio Foundation March 2010 - November 2014
University of Chicago Medical Center June 2012 - March 2014
AHIMA July 2010 - June 2012
The Warranty Group May 2009 - December 2009
Skills
Organizational..., Strategic Communications, Writing, Job Analysis, Training, Survey Research, Employee Engagement, Leadership Development, Instructional Design, Statistics, Assessment Development, Performance Improvement, Psychometrics, Talent Management, Human Resources, Organizational Learning, Staff Development, Organizational..., Onboarding, Workshop Facilitation, Employee Training, Leadership, Conflict Resolution, Career Development, Career Counseling, Team Building, Resume Writing, Succession Planning, Interviews, Executive Coaching, Employee Relations, Performance Management, Coaching, Program Development, Time Management, Psychology, MBTI
Education
The Chicago School of Professional Psychology 2008 — 2010
M.A. in Industrial/Organizational Psychology
Michigan State University 2003 — 2007
B.A. in Marketing & International Business
The Warranty Group September 2010 - January 2015
Equity Residential September 2006 - July 2009
Career Education Corporation February 2005 - September 2006
Skills
Accounting, Finance, Financial Reporting, Accounts Payable, Sarbanes-Oxley Act, Auditing, Financial Analysis, Financial Accounting, General Ledger, Internal Controls
Education
Iowa State University 2000 — 2004
Bachelors of Science, Accounting
Capital One 2012 - Present
Capital One 2012 - 2014
Axiom 2010 - January 2013
JPMorgan Chase October 2011 - 2012
Fannie Mae 2010 - 2011
The Warranty Group 2010 - 2011
Indymac Bank 2010 - 2011
Bank of America 2008 - 2009
Triad Guaranty Insurance Corporation September 2006 - 2008
Bank of America October 2002 - September 2006
Skills
Management, Leadership, Mergers & Acquisitions, Litigation, Corporate Law, Contract Negotiation, Risk Management, Mortgage Lending, Mortgage Banking, Residential Mortgages, Social Media Marketing, Marketing, Marketing Communications, Regulatory Affairs, Consumer Lending, Regulatory Submissions
Education
University of Maryland Francis King Carey School of Law 1989 — 1992
JD, Law
Howard University
B.B.A, International Business & Finance
DEKRA June 2014 - Present
DEKRA April 2013 - May 2014
The Warranty Group November 2012 - April 2013
GP Strategies Corporation February 2011 - September 2012
Advance Auto Parts September 2009 - February 2011
Imperial Marketing January 2009 - September 2009
MSX International March 2007 - December 2008
Atlanta Volvo & Honda May 1998 - March 2007
Subaru of America August 1995 - May 1998
Skills
Automotive, Automotive Aftermarket, Vehicles, Automobile, Parts, Warranty, Dealer Management, Aftersales, Customer Satisfaction, Sales Management, Sales Operations, Leadership, Sales, New Business Development, Selling, Pricing, Marketing, Retail, Dealers, Coaching, Customer Retention, Strategic Planning, Account Management, Market Planning, Team Building, Profit, B2B, Sales Process, Management
Education
Florida Atlantic University 1986 — 1990
Bachelor of Arts (B.A.), Marketing
OneSource Magazine Distribution November 2007 - April 2013
the warranty group 1998 - 2007
Skills
Account Management, Customer Service, Microsoft Excel
Education
Metropolitan State University of Denver 1981 — 1990
Human Services, Drug/Alcohol/Addictive Behavior
Regis University 1983 — 1987
Religious studies, psychology.
The Warranty Group February 2015 - Present
Education
Illinois Institute of Technology 2002 — 2005
Masters In Information Technology & Management, Business Intelligence Database and Network
Shanmugha Arts, Science, Technology and Research Academy 1993 — 1997
BE, Electrical and Electronics -EEE
Dealer Performance Group March 2005 - Present
Sonic Automotive January 1999 - January 2005
Gaudin Ford / Ford Country January 1997 - January 1999
The Warranty Group January 1994 - December 1996
Skills
Forecasting, Strategic Planning, Account Management, New Business Development, Negotiation, Sales Management, Team Building, Sales, Profit, Customer Service, Automotive, Selling, Sales Process, Competitive Analysis, Customer Satisfaction, Leadership, Team Leadership, Sales Operations, Business Planning, Purchasing, Customer Retention, Strategy, Dealers, Automobile, Vehicles, Dealer Management
Education
Georgia Southern University 1988 — 2002
business
The Warranty Group AccountantAllstate2004 - 2007
Education
Keller Graduate School of Management of DeVry University
MBA, Accounting
Aon August 2013 - Present
The Warranty Group July 2009 - July 2013
Ernst & Young September 1991 - June 2009
Skills
Enterprise Risk..., SEC filings, Internal Controls, Financial Analysis, Auditing, Sarbanes-Oxley Act
Education
Miami University 1987 — 1991
BS, Accounting
The Warranty Group July 2015 - Present
The Warranty Group October 2008 - July 2015
Smart Resources October 2007 - October 2008
National-Louis University September 2005 - June 2007
Skills
Lotus Notes, Microsoft Excel, Invoicing, Insurance, Microsoft Word, PeopleSoft Financial, General Ledger, Accounts Receivable, Leadership, Sage MAS200, Bass Guitar, Travel Planning
Education
National-Louis University 2005 — 2008
Master of Arts (M.A.), Psychology
Manhattanville College 2000 — 2004
Bachelor of Arts (B.A.), Psychology and Management
Northwestern University November 2012 - Present
Loyola University Chicago January 2008 - March 2010
The Warranty Group May 2009 - August 2009
Loyola University Chicago August 2008 - March 2009
MJRP PG College August 2005 - June 2006
Education
Loyola University Chicago
MS
Mody Institute of Technology and Science, India
Bachelor of Engineering
US Foods September 2015 - Present
Allstate February 2013 - September 2015
The Warranty Group July 2011 - February 2013
Brilliant™ February 2011 - May 2011
Advanced Financial Resources December 2010 - January 2011
LaSalle Network April 2010 - September 2010
PepsiCo July 2007 - May 2009
Accountemps January 2007 - July 2007
The Reading Group October 2005 - August 2006
Skills
Statutory Accounting, Variance Analysis, Financial Reporting, Employee Benefits, US GAAP reporting, Form 5500 preparation, Property & Casualty..., Retirement Benefits, Change Management, Forecasting, Process Improvement, Internal Controls, Financial Analysis, Business Process..., Monthly Close Process, Cost Management, General Ledger, Compilation Of..., Accounts Payable, Intercompany Accounts, Account Reconciliation, Accounts Receivable, Payroll, Pivot Tables, Auditing, Wire Transfers, PeopleSoft, Budget, Financial Statement..., Pricing Analysis, Profit Margins, Ad-hoc, V Lookups, Tax Returns, Inventory Control, Analysis, Accounting, Microsoft Excel, Journal Entries, Financial Accounting, Sales & Use Tax, Finance, Leadership
Education
Lake Forest Graduate School of Management 2013 — 2016
Master of Business Administration (M.B.A.), Finance, General, 3.93 (4.00 Scale)
University of Illinois at Urbana-Champaign - College of Business 2002 — 2006
Bachelors of Science, Accountancy
NYS State Financial Systems November 2013 - Present
WMATA November 2010 - October 2013
Time Inc. August 2010 - September 2010
Grosvenor Capital Management March 2010 - May 2010
Learning Care Group September 2009 - October 2009
Grosvenor Capital Management June 2008 - February 2009
The Warranty Group December 2006 - December 2008
Learning Care Group October 2006 - November 2006
Tech Team Global June 2006 - October 2006
United Water February 2006 - May 2006
Skills
PeopleSoft General..., PeopleSoft, Requirements Analysis, Analysis, Software Documentation, Oracle General Ledger, General Ledger, Financials, Business Process, Business Analysis, SQR, ERP, Process Improvement, Financial Analysis, Production Support, Accounting, Integration, Finance, Requirements Gathering, Leadership, Business Process..., Business Intelligence, Data Conversion, Training, Oracle Applications, GAAP, Oracle, PeopleSoft Financial, Visio, Consulting, GL, Enterprise Architecture, Software Project..., Data Warehousing, Systems Analysis, Databases, Software Implementation
Education
San Jose State University 1984 — 1987
Master of Business Administration (MBA), Corporate Management/Accounting, A+
ECPI
Certificate in Data Processing, Operations and Programming, A+
Illinois Wesleyan University
Bachelor's degree, BFA
The Warranty Group July 2014 - August 2015
The Warranty Group August 2013 - June 2014
The Warranty Group February 2012 - August 2013
Total Attorneys, LLC August 2009 - September 2011
Total Attorneys October 2008 - August 2009
Trinity Capital Markets LLC January 2005 - July 2008
Trinity Capital Markets LLC October 2003 - January 2005
Seyfarth Shaw LLP August 2002 - April 2003
Skills
Active Directory, Windows Server, Windows 7, Microsoft Exchange, Hardware, Microsoft Office, Troubleshooting, Windows Vista, Cisco Call Manager, XP, VMware, OS X, Ubuntu, VPN, DNS, Printers, IIS, Windows XP, Windows Server 2008, Microsoft Exchange 2003, Mac OS X, Windows XP Professional, Aerohive Wireless, Computer Building, Computer Hardware..., Computer Repair, Computer Maintenance, Printer Support, LAN/WAN, Server Administration, Android, Apple Remote Desktop, NetMeeting, Microsoft Office 2007, ecopy scan station, Multi-function Printers, Lotus Notes, Office 365, Citrix XENDesktop, Citrix XenApps, Apple Servers, Mobile Device Management, iOS, Executive Support, Remote User Support, Citrix VPN, Group Policy, Software Deployment, Symantec Endpoint..., Apple iDevices
Education
Illinois Wesleyan University 1998 — 2000
Brother Rice High School 1995 — 1998
The Warranty Group December 2009 - Present
Resource Automotive 2001 - Present
Skills
Sales Process, Sales Management, Account Management, Sales Operations
Education
Marshall University
The Warranty Group November 2006 - Present
TD Bank Group January 2000 - October 2006
LASC S.A. March 1990 - 1998
Skills
SQL, RPG, Synon, IBM iSeries, DB2, Application Development, Business Analysis, JavaScript, Java, COBOL, SDLC, AS400, Visio, PMP, SQL Server, IBM AS/400, PMO, Software Development, Systems Analysis
Education
McMaster University 2003 — 2005
Business Analyst, Certificate
University of Toronto 2000 — 2004
Project Manager
Universidad Piloto de Colombia 1977 — 1982
Computer Engineer, I
The Warranty Group January 2011 - Present
The Warranty Group April 2007 - December 2010
University of Phoenix 2008 - 2009
Florida Memorial University 2005 - 2006
AutoNation 2003 - 2006
United States Marine Corps January 1984 - November 1995
Skills
Automotive, Profit, Team Management, Income Statement, Budgets, Team Building, Customer Satisfaction, Customer Retention, Sales Management, Leadership, Sales Process, Automobile, Selling, Sales, Forecasting, Sales Operations, Business Planning, Vehicles, Pricing, New Business Development, Coaching, Training, B2B, Competitive Analysis, Retail, Negotiation, Account Management, Management, Purchasing, Operations Management, Inventory Management, Strategic Planning, Team Leadership, Marketing, Cross-functional Team..., Direct Sales, Business Strategy, CRM, Marketing Strategy, Business Development, Strategy, Contract Negotiation, Customer Service, Market Planning, Process Improvement, Cold Calling, P&L Management, Leadership Development, Recruiting, Sales Presentations
Education
Palomar College
Associate of Arts (A.A.), Finance and Financial Management Services
Pepperdine University
BS, Business Management
Louisiana State University
Finance
Urban Lending Solutions October 2011 - April 2015
The Warranty Group August 2005 - April 2010
Rocky Flats Environmental Technology Site / Aerotek / Kaiser Hill, LLC April 1982 - July 2003
Skills
Customer Service, Claim, Insurance, Employee Benefits, Call Centers, Process Improvement, Decontamination and..., Nuclear Safety, Nuclear Waste Management, Supervisory Skills, Environmental..., Management, Leadership, Risk Management, Team Building, Training, Project Planning
Education
Metropolitan State University of Denver 1979 — 1981
Engineering
Reed Group February 2011 - Present
Reed Group February 2011 - Present
Reed Group November 2010 - February 2011
Reed Group November 2010 - February 2011
ServiceMagic14023 August 2010 - October 2010
The Warranty Group June 2003 - June 2010
The Warranty Group June 2003 - June 2010
The Warranty Group March 2001 - June 2003
The Warranty Group March 2001 - June 2003
The Warranty Group July 1997 - March 2001
Education
Metropolitan State University of Denver
Metropolitan State University of Denver
SquareTwo Financial September 2010 - Present
The Warranty Group April 2006 - June 2010
TWG Innovative Solutions April 2006 - June 2010
TWG Innovative Solutions December 2008 - April 2009
TWG Innovative Solutions April 2006 - December 2008
Albertsons (Starbucks) March 2004 - April 2006
Hollywood Video December 2003 - March 2004
Albertsons (Starbucks) May 2002 - August 2002
Skills
Customer Service, Time Management, Outlook, Word, PowerPoint, Excel
Education
University of Colorado at Denver 2012 — 2014
Front Range Community College 2008 — 2010
Associates, Business
Sam G. & Associates P.C. 2011 - 2015
ChildServ 2010 - 2010
The Warranty Group 2009 - 2009
Skills
Organizational..., Human Resources, Talent Management, Performance Management, Organizational..., Personnel Management, Onboarding, Job Analysis, Employee Engagement, Career Development, Job Descriptions, New Hire Orientations, Job Description Creation, Performance Appraisal, Team Leadership, Public Speaking, Social Media, Research, Nonprofits
Education
The Chicago School of Professional Psychology 2008 — 2010
Masters of Arts, Industrial/Organizational Psychology
Madonna University 2003 — 2007
Bachelors of Science, Clinical Psychology
Harpo Productions January 2014 - Present
Resolution Digital Studios January 2012 - Present
Groupon September 2010 - March 2011
The Warranty Group January 2009 - September 2010
MGM Studios March 2007 - November 2008
Skills
Post Production..., Customer Service, Final Cut Pro, Photoshop, Visual Arts, Macintosh Applications, Microsoft Office, Microsoft Excel, Microsoft Word, Non-linear Editing, Project Coordination, Office Administration, Multi-line Phone, Ideas Development, Corporate Communications
Education
Loyola University of Chicago 2002 — 2005
Bachelor of Arts (B.A.), Communication and Media Studies, 3.5
The Warranty Group April 1995 - Present
Skills
Underwriting, Insurance, Claim, Process Improvement, Team Building, Risk Management, Property & Casualty..., Coaching, Contract Negotiation, Sales Management, Automotive, Customer Retention, Sales Process, Customer Satisfaction, Automobile, Profit, Negotiation, Sales, Training, Management, Selling, New Business Development, Account Management, Operations Management, Budgets, Pricing, Executive Management, Leadership, Forecasting, Business Planning, Call Centers, Strategic Planning, Sales Operations, General Insurance, CRM, Team Management, Analysis, Finance, Team Leadership, Business Development, B2B, Vehicles, Competitive Analysis, Marketing
Education
Ferris State University 1972 — 1975
Associates, Auto Service
The Warranty Group January 2013 - Present
The Warranty Group March 2008 - January 2013
Bristol West Insurance Group 2000 - 2004
Skills
Underwriting, Reinsurance, Insurance, General Insurance, Actuarial Science, Property & Casualty..., Claim, Commercial Insurance, Claims Management, Liability, Risk Management, Commercial Lines
Education
Florida International University
BS, Statistics
The Warranty Group January 2010 - June 2011
Community Hospital Corporation February 2009 - April 2010
Bank of America October 2007 - November 2008
Education
Indiana State University 2011 — 2014
Associates, Radiology
South Suburban College 2009 — 2011
Associates, Radiology
corliss 1991 — 1995
diploma, all general
The Warranty Group October 2013 - Present
Allstate June 2012 - October 2013
American Society of Safety Engineers June 1997 - September 2004
Nicor Gas June 1992 - June 1997
Skills
Media Relations, Strategic Communications, Public Relations, Press Releases, Corporate Communications, Crisis Communications, Internal Communications, Marketing Communications, Social Media, Publicity, Speech Writing, Copywriting
Education
Illinois State University 1986 — 1990
Public Relations
Comcast Cable March 2012 - Present
Manpower February 2011 - Present
The Warranty Group April 2007 - April 2010
Avaya Communication Inc January 1998 - January 2006
Education
Front Range Community College
University of Phoenix
The Warranty Group Manager of Financial Reporting & AnalysisDuff & Phelps2002 - 2006
Arthur Andersen LLP 2000 - 2002
Skills
Accounting, Financial Reporting, Finance, Analysis, Financial Analysis, Management, Insurance, Process Improvement, Variance Analysis, Sarbanes-Oxley Act
Education
Indiana University - Kelley School of Business
BS, Accounting / Finance
The Warranty Group 2004 - Present
Skills
Property & Casualty..., Reinsurance, Actuarial Science, Health Insurance, Casualty, Financial Analysis
Education
Loyola University of Chicago
BS, MBA, Math, Quantitative Methods
The Warranty Group 1994 - 2012
General Motors May 1984 - April 1994
Skills
Project Management, Operations Management, Call Centers, Team Building, Customer Satisfaction, Extended Warranty, Employee Management, Management, Budgets, Business Strategy, Strategic Planning, New Business Development, Strategic Leadership, Risk Management
Education
Lawrence University 1977 — 1981
Bachelor's degree, Major in Physical Science, Minor in Education
Ally Financial Inc. June 2009 - Present
Pivotal Solutions March 2008 - May 2009
Hylant January 2008 - March 2008
The Warranty Group March 2003 - January 2008
Walnut Creek Golf Course April 1999 - March 2003
Salt Creek Golf & Country Club February 1997 - March 1999
Education
Indiana University Kokomo
Business Administration and Management, General