AAA Texas
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AAA Texas Employees
AAA Texas March 2011 - Present
Red Bull July 2007 - March 2011
Skills
Microsoft Excel, Microsoft Office, PowerPoint
Education
The University of Texas at Arlington 2007 — 2010
Broadcast Communications, Communication and Media Studies
AAA Texas November 2014 - Present
NTX School October 2011 - Present
TWFG Insurance Services April 2008 - November 2014
Skills
Customer Service, Sales, Team Building, Microsoft Office, Small Business, Negotiation, Life Insurance, Real Estate, Term Life Insurance, Process Improvement, Umbrella Insurance, Health Insurance, Insurance, Disability Insurance, Commercial Insurance, General Insurance, Property & Casualty...
Education
The University of Texas at Arlington 1990 — 1995
Bachelor's Degree, Mathematics and Computer Science
Law Office of Michelle N. Young, PLLC January 2014 - Present
AAA Texas 2008 - October 2013
Hallett & McCormick, L.L.P. 2005 - 2005
Law Offices of Rezai & Associates 2004 - 2005
Skills
Claim, Litigation, Workers Compensation, Liability, Hearings, Insurance, Depositions, Casualty, Interviews, Customer Service, Settlement, Property & Casualty..., Defense, Legal Liability, Liability Analysis, Property Damage, Claim Investigation, Insurance Law, Casualty Insurance, Civil Litigation, General Insurance, Product Liability
Education
University of California, Riverside
Bachelor of Arts (B.A.)
Western State University College of Law
Doctor of Law (J.D.)
Bricks 4 Kidz February 2015 - Present
Keller ISD August 2013 - June 2015
AAA Texas 2012 - 2013
Keller ISD August 2005 - 2011
Camden Property Trust 1993 - 1998
Skills
Teaching, Elementary Education, Special Education, Inclusion, Classroom, Classroom Management, Lesson Planning, Tutoring, Curriculum Development, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Data Entry, Outlook, Microsoft Excel, Creative Writing
Education
Tarrant County College 1988 — 1990
Elementary Education and Teaching
AAA Texas April 2014 - Present
Skills
Credit Cards, Payment Systems, Leadership, Merchant Services, Strategic Partnerships, Relationship Management, E-commerce, Risk Management, Cold Calling, Training, CRM, Payment Card Processing, Account Management, Customer Acquisition, Insurance, Electronic Payments, Payments, Marketing, Sales, Customer Service, Sales Management, Strategic Planning, Team Building, Management, Microsoft Office
Education
The University of Texas at Arlington
B.A.I.S., Business/Corporate Communications
Travels with Tim December 2013 - Present
AonHewitt August 2012 - November 2013
AAA Texas December 2010 - August 2012
Self Employed September 2008 - December 2010
Retired September 2004 - September 2008
Aegis Asset Management November 2002 - August 2004
Prudential Securities, Inc. January 1998 - October 2002
Merrill Lynch January 1996 - December 1998
Dean Witter January 1994 - December 1996
Skills
Insurance, Life Insurance, Fixed Annuities, Sales, Property & Casualty..., Marketing, Management, Sales Management, Underwriting, Risk Management, Public Speaking, General Insurance, Microsoft Excel, Direct Sales, Microsoft Word, Financial Services
Education
University of Houston 1976 — 1983
Bachelor of Arts (BA), Music
University of Houston 1976 — 1983
Bachelor of Arts (BA), Radio and Television
NRT Insurance Agency, Inc. January 2015 - Present
Nationwide Insurance July 2013 - January 2015
AAA Texas August 2012 - July 2013
Palm Beach Tan August 2010 - September 2012
Blue Haze Elementary School and C.F. Brewer High School August 2010 - December 2010
Skills
Team Leadership, Direct Sales, Customer Relations, Managing Others, Time Management, Multitasker, Business Communications, Microsoft Office, Organizational..., Sales, Training, Management, Customer Satisfaction, Insurance, Facebook, Customer Service, Recruiting, Marketing
Education
Texas State University-San Marcos 2008 — 2010
Bachelor's degree, Physical Education (All-Levels), 3.0
Tarrant County College 2005 — 2008
Associate's degree, Basic Skills, 3.0
AAA Texas May 2014 - Present
Little Fighter Foundation June 2010 - June 2015
State Farm Insurance January 2000 - February 2012
Goodyear (Northeast Wrecker) November 1991 - January 2000
Skills
Public Relations, Social Media Marketing, Marketing Strategy, Advertising, Social Media, Marketing Communications, Event Planning, Public Speaking, Social Networking, Email Marketing, Direct Marketing, Insurance, Online Advertising, Strategic Planning, Event Management, Fundraising, Community Outreach, Strategy, Account Management, Online Marketing, Media Relations, Facebook, Non-profits
Education
The University of Texas at San Antonio
Marketing and Business
Farmers Insurance August 2012 - Present
Farmers Insurance December 2007 - August 2012
AAA Texas July 2005 - December 2007
Skills
Property & Casualty..., Umbrella Insurance, Commercial Insurance, Insurance, Liability, Underwriting, Licensed Property &..., Workers Compensation, Commercial Lines, Homeowners
Education
Texas State University-San Marcos 2000 — 2004
Bachelor's degree, Marketing
Professional Welding Supply August 2007 - Present
AAA Texas May 2002 - September 2004
Progressive Insurance February 2000 - May 2002
Allstate February 1988 - February 2000
Skills
Risk Management, Analysis, Process Improvement, Strategic Planning, Budgets, Project Management, Change Management, Data Analysis, Financial Analysis, Management, Leadership, PowerPoint, Program Management, Business Analysis, Forecasting, Financial Modeling, Financial Reporting
Education
Texas State University-San Marcos 1980 — 1984
BSAS, Applied Sociology, emphasis Criminology
AAA Texas May 2014 - Present
Wells Fargo July 2011 - Present
First Convenience Bank April 2010 - July 2011
Skills
Customer Service, Customer Relationship, Problem Solving, Strong Interpersonal..., Flexible & Adaptable, Verbal & Written Skills, Quality Assurance, High Closing Ratio, Extensive Sales..., Customer Retention, Training & Documentation, Planning & Business..., Business Development
Education
University of Houston-Downtown 2013 — 2015
Bachelor's degree, Finance and Financial Management Services
Itt Technical Institute Houston 2007 — 2011
Associate's degree, CAD/CADD Drafting and/or Design Technology/Technician
IBM January 2013 - Present
AAA Texas August 2011 - December 2012
Center for Teaching Excellence May 2010 - May 2011
Skills
Direct Sales, Salesforce.com, Sales Process, Cold Calling, Lead Generation, Account Management, CRM, Sales, B2B, Solution Selling, Marketing, Social Media, Public Speaking, SaaS, Selling, Strategy, Managed Services, Call Centers, Team Building, Telecommunications, Social Networking, Cloud Computing, Team Leadership, Professional Services, Networking, Management, Software Industry, Customer Satisfaction, Twitter, Social Media Marketing, Sales Operations, New Business Development, Business Development, Sales Presentations, Customer Service, Channel Partners, Enterprise Software, Product Marketing, Leadership, Competitive Analysis, Writing, Technical Writing, Mobile Applications, Information Security, Business Intelligence
Education
Texas A&M University 2007 — 2011
Bachelor of Arts, Political Science & English
Coppell High School
Plano Synergy June 2015 - Present
AT&T September 2014 - May 2015
AAA Texas June 2011 - August 2014
Conn-Selmer, Inc. May 2010 - May 2011
University of North Texas August 2008 - May 2009
All American Associates June 2005 - May 2007
Skills
Team Building, Management, Leadership, Telemarketing, System Administration, Music, Music Industry, Marketing, Customer Service, Event Planning, Sales, Inventory Management, Social Media, Microsoft Office, Music Education, Call Centers, Customer Satisfaction, Microsoft Excel, Microsoft Word, Outlook, PowerPoint
Education
The University of Texas at San Antonio 2014 — 2014
Business, Management, Marketing, and Related Support Services, Junior
University of Massachusetts, Amherst 2003 — 2005
Music Education and Trumpet Performance, Music
Quabbin Regional High School 2000 — 2003
High school Diploma
Consilium Staffing June 2014 - Present
AAA Texas April 2013 - June 2014
Grainger December 2011 - April 2013
T-Mobile December 2008 - December 2011
American Campus Communities August 2006 - May 2008
Innovative Consultants Inc June 2007 - January 2008
YMCA May 2007 - August 2007
Skills
Sales, Management, Sales Operations, Time Management, Customer Service, Selling, Microsoft Office, Coaching, Data Entry, Microsoft Excel, Cold Calling, Databases, Telephone Skills, Direct Sales, Team Building, Account Management, Marketing, Training, Leadership
Education
University of Houston
Bachelor of Arts (B.A.), Business/Corporate Communications
AAA Texas August 2014 - Present
Sprint 2013 - 2014
Sprint 2009 - 2013
Conn's 2008 - 2009
Fry's Electronics 2003 - 2008
Best Buy 2003 - 2003
Skills
Wireless, Call Centers, Telecommunications, CDMA, Technical Support, T1, VoIP, IP, Troubleshooting, Technical Documentation, Technical Leadership, Technical Presentations, Direct Sales, Sales Process, Sales Presentations, Staff Development, Staff Supervision, Team Leadership, Training Delivery, Employee Training, Performance Improvement, Customer Engagement, Customer Retention, Network Performance, Technology Solutions, Mobile Applications, Wireless Applications, Root Cause Analysis, Corrective Actions, Wireless Communications..., Hardware Support, Telecommunications..., Mobile Devices, Mobile Communications, Mobile Internet, Mobile Technology, WiFi, Wireless Broadband, Mobile Broadband, Blackberry OS, Android, Customer Satisfaction, Customer Service
Education
Tarrant County College
Associate of Arts ( A.A.)
The University of Texas at Arlington
Currently enrolled, Interdisciplinary Studies
AAA Texas May 2014 - Present
RELi Financial April 2013 - May 2014
Insperity Financial October 2011 - July 2013
ISC Group, Inc. January 2001 - October 2011
Southwest Airlines 1999 - 2001
Southwest Airlines 1998 - 1999
New York Pizza 1997 - 1998
St. Paul's 1996 - 1997
Skills
Income Planning, Qualified Plans, Life Insurance and..., Retirement, Non-profits, Series 7, Government, Securities, Insurance, Investments, Employee Benefits, 401k, Administration, Compliance, Customer Relations, Retirement Planning, Customer Service, Planning, Negotiation, Research, Microsoft Office, Public Speaking, Mutual Funds, Annuities, Pensions, Account Management, Sales Management, Analysis, Market Research, Defined Benefit, Word, Annuity, Health, Profit Sharing, Plan Design, Small Business, IRA's, Disability Insurance, Deferred Compensation, Business Planning, Benefits, Consultative Selling, Health Insurance, Retirement Services, Retirement Plan..., Succession Planning, Wealth, Due Diligence, Group Benefits, Client Service
Education
LeTournea University - Summa Cumm Laude 3.92 GPA 2002 — 2005
BA, Business and Finance, Graduated as Summa Cumm Laude 3.92 GPA
Brookhaven College 2000 — 2001
Northlake College 1999 — 2000
Associate's degree, Business Administration and Management, General
University of New Orleans 1997 — 1999
Jesuit High School 1994 — 1997
High School Diploma, College Preparatory in New Orleans, LA
AAA Texas August 2012 - Present
The Wedding Group LLC March 2012 - May 2012
Optometry Center for Vision Therapy 2011 - 2012
The University of Texas at Austin September 2011 - December 2011
The University of Texas at Austin May 2011 - December 2011
Skills
Microsoft Excel, Customer Service, Sales, Marketing, Event Planning, Public Speaking, Account Management, Customer Satisfaction, Travel Management, Research, Event Management, Time Management, Outlook, Social Media, Social Media Marketing, PowerPoint, Apollo GDS, Building Strong..., Training, Insurance, Team Building, Data Entry, Microsoft Word, Microsoft Publisher, Adobe Acrobat, Photoshop, Travel Portal, Marketing Strategy, Marketing Communications, Email Marketing, Market Research, Social Networking, Teamwork, SharePoint, Project Management, Pinterest, YouTube, Microsoft Office
Education
The University of Texas at Austin 2008 — 2011
Bachelor's degree, Fine and Studio Arts
Lufkin High School 2004 — 2008
South Texas College of Law January 2013 - Present
AAA Texas May 2010 - October 2012
Skills
Insurance, Commercial Insurance, Professional Liability, Customer Service, Umbrella Insurance, Financial Analysis, Microsoft Office, Marketing, Microsoft Excel, Sales, Budgets, PowerPoint, Accounting, Marketing Strategy
Education
Rawls College of Business Administration 2005 — 2009
Jerry S, Management
Texas Tech University 2005 — 2009
Bachelor, Business Administration
Texas Tech University - Rawls College of Business 2005 — 2009
B.B.A., Management
Walmart eCommerce October 2014 - Present
Sabre Hospitality Solutions July 2014 - October 2014
Sabre Hospitality Solutions October 2013 - October 2014
Gaylord Entertainment December 2012 - October 2013
University of North Texas January 2010 - December 2012
Texas Woman's University May 2012 - August 2012
Raider Express September 2009 - December 2009
AAA Texas June 2007 - July 2008
Starwood Hotels & Resorts Worldwide, Inc. August 2002 - June 2007
Skills
Customer Service, Customer Satisfaction, Customer Loyalty, Customer Retention, Hotel Reservations, Industry Liaison, Mitigation, Disaster Response, Disaster Recovery, Leopard, Microsoft Office, Windows 7, Computer Hardware..., Social Networking, Wireless Networking, Trucking, HAZMAT, NIMS, Disaster Preparedness, Risk Mitigation, Technical Writing, Account Management, Accountability, Teamwork, Team Management, Leadership Development, Emergency Operations, Incident Management, Self-confidence, Calm Under Pressure, Fast Learner, Goal Oriented, Able To Multi-task, Innovative Problem..., Collaborative Problem..., Organizational Behavior, Performer, iMovie, Photoshop, Theoretical Physics, Sales Operations, Geography, GIS, Creative Writing, Customer Engagement, Final Cut Studio, World History, Emergency Management, Hazardous Materials, Risk Management
Education
University of North Texas 2010 — 2012
Bachelor of Science (B.S.), Emergency Administration and Degree Planning, Public Administration
Tarrant County College 2009 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
C1 Professional Truck Driving School 2009 — 2009
Commercial Drivers License, Truck and Bus Driver/Commercial Vehicle Operator and Instructor
Palmdale High School 1997 — 2001
High School Diploma, Health Careers Academy
State Farm June 2014 - Present
Bank of America May 2012 - June 2014
AAA Texas September 2007 - January 2012
Countrywide January 2007 - September 2007
AAA Texas June 2005 - January 2007
HSBC August 2003 - April 2005
Skills
Property & Casualty..., General Insurance, Customer Satisfaction, Insurance, Customer Retention, Casualty, Financial Services, Underwriting, New Business Development, Umbrella Insurance, Sales, Call Center, Outside Sales, Negotiation, Call Centers, Team Building, Customer Service, Casualty Insurance, Microsoft Office, Account Management, Presentation Skills, Team Leadership, Internal Audit
Education
The University of Texas at Dallas 2013 — 2016
Bachelor of Science (B.S.) Expected Graduation May 2016, Accounting
NYLIFE Securities LLC January 2015 - Present
New York Life Insurance Company October 2014 - Present
AAA Texas February 2011 - September 2013
The Woodmont Company June 2008 - April 2009
Texas Water Development Board June 2007 - June 2008
Skills
Retirement Planning, Small Business, Estate Planning, Lifetime Income..., Licensed Life Insurance..., Building Relationships, IRA Rollovers, Wealth Preservation..., Asset Protection, Education Funding..., Business Exit Strategy, 401k Rollovers, Multi-generational..., Gifting Strategies, Legacy Planning, Business Insurance..., Business Succession..., Buy-sell Agreements, Charitable Giving, Voluntary Employee...
Education
The University of Texas at Austin 2004 — 2008
Bachelor of Arts
Haltom High School
Grimco, Inc. September 2015 - Present
AAA Texas October 2013 - August 2015
AAA Texas November 2012 - May 2013
AAA Texas December 2011 - November 2012
AAA Texas May 2010 - December 2011
Skills
Insurance, Customer Service, Marketing, Account Management, Sales, Cold Calling, Customer Retention, Direct Sales, Customer Satisfaction, Sales Management, Social Media, Microsoft Excel, Social Networking, Property, Team Building, E-commerce
Education
Texas A&M University-Corpus Christi 2006 — 2010
Bachelor of Business Administration (BBA), Marketing
GranQuartz June 2014 - Present
AAA Texas October 2010 - June 2012
MSC Industrial Supply January 2006 - July 2010
Wells Fargo August 2005 - January 2006
Skills
Outside Sales, Customer Service, Negotiation, Time Management, Account Management, Sales, Cold Calling, Customer Retention, Sales Operations, Direct Sales, Forecasting, Sales Process, Inventory Management, Selling, Customer Satisfaction, Sales Management, New Business Development
Education
University of North Texas 2001 — 2005
Bachelor of Business Administration (BBA), Finance, General
University of North Texas 2001 — 2005
Bachelor of Business Administration (B.B.A.), Finance, General
St. Jude Medical October 2013 - Present
University of Texas at Arlington January 2013 - May 2013
University of Texas at Arlington January 2011 - January 2013
University of Texas at Arlington June 2010 - December 2010
AAA Texas December 2004 - November 2007
GEICO July 1998 - August 2003
Skills
Microsoft Office, Customer Service, Research, Teamwork, Public Speaking, English, Insurance, Sales, Windows, Team Building, Leadership, Team Leadership, Data Analysis, Training, Business Planning, Management, Social Networking, Negotiation, Advertising, Marketing Strategy, Fundraising, Event Planning, Budgets, Teaching, Project Planning, Inventory Management, Biochemistry, Tissue Culture, Tissue Engineering, Cell Culture, Cell Biology, Biochemical Engineering, Biomedical Engineering, Biometrics, tissue optics, Chemistry, Organic Chemistry, Protein Chemistry, Polymer Chemistry, Inorganic Chemistry, Wet Chemistry, Biology, Molecular Biology, Physiology, Genetics, Fluid Mechanics, Nanoparticles, Biomaterials, Nanobiotechnology, Nanomaterials
Education
The University of Texas at Arlington 2013 — 2013
Master of Science (M.S.), Biomedical/Medical Engineering
The University of Texas at Arlington 2010 — 2013
Bachelor of Science (B.S.), Biochemistry
The University of Texas at Arlington 2008 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AAA Texas March 2012 - Present
KXAN-TV August 2010 - March 2012
KSAT April 2007 - July 2010
WPTV March 2004 - April 2007
News 8 Austin June 1999 - March 2004
WJHG March 1997 - June 1999
Skills
ENPS, Avid, Broadcast, Broadcast Journalism, Avid Newscutter, Television, Video Production, Final Cut Pro, Videography, Video Editing, News Writing, Producing, Non-linear Editing, Storytelling, Journalism
Education
University of Florida
BA, Telecommunications
University of Florida
Bachelor of Science (BS), Communication and Media Studies
The Insurance Firm February 2012 - Present
rateGenius, Inc. 2011 - 2012
AAA Texas August 2009 - July 2011
Ignite Your World Marketing April 2008 - February 2010
AIM Investments October 2006 - May 2009
Invesco AIM October 2006 - May 2009
Coast2Coast Marketing January 2007 - July 2007
AIM Investments March 2005 - October 2006
AIM Investments June 2000 - March 2005
Maggi Jones Public Relations 2003 - 2003
Skills
Training, Marketing, Software Documentation, Sales, Insurance, Public Relations, Team Building, Online Advertising, Public Speaking, Customer Service, Editing, Health Insurance, Life Insurance, Small Business, Umbrella Insurance, HTML, Microsoft Excel, B2B, Program Management, Time Management, Mutual Funds
Education
University of Houston 2000 — 2003
BA, Public Relations/Communications/Advertising
San Jacinto College 1998 — 2000
Associate of Arts, Public Relations/Communications/Mass Media
AAA Texas May 2012 - Present
Spring Branch Honda September 2010 - April 2012
3 Samurai Restaurant February 2007 - May 2010
U.S Army National Guard April 2002 - April 2010
Skills
Consultive Sales, Strategic Selling, Network Cultivation, Referral Business, Revenue Increase, Client Relationship, Sales Presentations, Complex Problem Solving, Deductive Reasoning, Conflict Resolution, Customer Loyalty, Persuasion, Negotiation, Active Listening, Management, Sales, Referrals, Cultivation, CRM, Business Development, Brand Loyalty, Marketing Strategy, Sales Operations, Problem Solving, Onboarding, Networking, Customer Service, Sales Process, Direct Sales, Talent Acquisition, Advertising, Technical Recruiting, Cold Calling, Time Management, New Business Development, Recruiting, Analysis, Call Centers, Training, Customer Retention, Employee Benefits, Account Management, Forecasting, Employee Relations, Team Building, Customer Satisfaction, Human Resources, Employee Training, PeopleSoft, Leadership
Education
University of Iowa
Business Finance
Medical Device Sales June 2012 - Present
Sales January 2000 - May 2012
Liberty Mutual Insurance June 2007 - February 2012
AAA Texas July 2007 - June 2011
AAA July 2007 - June 2011
KB Home January 2006 - July 2007
General Nutrition Center February 2002 - December 2005
NEXTEL COMMUNICATIONS June 2000 - January 2002
Nextel Partners 2000 - 2002
Skills
Lead Generation, B2B, Sales Operations, Sales Management, Cold Calling, Customer Satisfaction, Customer Service, Management, Marketing, Team Building, Training, Sales, Marketing Strategy, Account Management, New Business Development, Leadership, Direct Sales, Insurance, Property & Casualty...
Education
Texas State University 2003 — 2005
Bachelor of Science (B.S.), Psychology/Communications
TEXAS STATE UNIVERSITY
Bachelor of Science Degree, Communications/Psychology
AAA Texas April 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Insurance, Outlook, Research, Public Speaking, Sales, Time Management, Social Media, SPSS, Event Planning, Teamwork, File Management, Marketing, Employee Benefits, Leadership
Education
Prairie View A&M University 2007 — 2011
Bachelors, Psychology
DeSoto High School 2005 — 2007
Sarah J. Webber Media Arts Academy June 2012 - Present
AAA Texas February 2011 - April 2013
Eviction Rights August 2008 - February 2011
Skills
PowerPoint, Public Speaking, Community Outreach, Microsoft Office, Microsoft Word, Social Media, HR Support, Sales, Project Management, Management, Outlook, Customer Service, Marketing, Leadership, Event Planning, Social Networking, Team Building
Education
Southern New Hampshire University 2011 — 2013
Social Psychology
AAA Texas November 2013 - Present
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, SPSS, SEO, Sprout Social, Facebook, Facebook Marketing, Twitter, Google Analytics, Google Adwords, Market Research, Social Media Marketing, Marketing Strategy, Marketing Management, Event Management, Project Management, Risk Management, Project Planning, Recruiting, Training, Teaching, College Teaching, PPC, PPC Bid Management, Manage Client..., Manage client..., Account Management, Online Marketing, Social Media, Strategic Marketing..., Email Marketing, Analytics, Web Marketing, Advertising, Pinterest, Brand Development, Sales, Customer Service, Management, CRM, Marketing, Keyword Research, Brand Awareness, Lead Generation, WordPress, Leadership, Social Networking, Marketing Research
Education
Texas A&M University-Commerce 2009 — 2012
Master of Science (MS), Marketing, 3.57
Texas A&M University-Commerce 2003 — 2008
Bachelors of Science, Psychology, 3.1
AAA Texas January 2012 - February 2014
Apple August 2011 - January 2012
Amtel LLC April 2011 - August 2011
Best Buy January 2004 - April 2011
AT&T August 2003 - January 2004
Ultimate Electronics June 2002 - August 2003
Business Control Systems July 2000 - December 2001
Campus Living Villages July 1999 - August 2000
University of New Orleans June 1994 - July 1999
Skills
Training, Team Building, Process Improvement, Talent Acquisition, Sales, Inventory Management, Retail Sales, Store Management, Marketing Communications, Direct Sales, Inventory Control, Microsoft Office, Driving Results, Employee Training, Profit, Store Operations, Leadership, Recruiting, Management, Performance Management, Customer Satisfaction, Loss Prevention, Retail, Customer Retention, Customer Experience, Customer Service, Visual Merchandising, Merchandising, Payroll, Employee Benefits, Sales Operations, Business Analysis, Change Management, Human Resources, Hiring, P, Coaching, Employee Relations, Interviews, People Development, Wireless
Education
University of Phoenix 2002 — 2004
MBA, Business
University of New Orleans 1990 — 1996
BA, English, History
AAA Auto Club South April 2015 - Present
AAA Texas May 2010 - March 2015
Rising Star Ranch September 2010 - August 2014
PetSmart April 2002 - May 2010
Grand Prairie AirHogs April 2008 - August 2008
Skills
Insurance, Property & Casualty..., Insurance Adjusting, Arbitration, Automobile Liability, Third Party Liability, Retail, Management, Inventory Management, Sales, Horses, Horse Care, Organized Communication, Speech Communications, Merchandising, Cash Management
Education
The University of Texas at Arlington 2002 — 2008
Bachelor of Arts (B.A.), Organizational Communication, General
RGIS March 2015 - Present
Uber October 2014 - Present
Awesome Finds LLC January 2014 - Present
AAA Texas December 2014 - March 2015
Bankers Life and Casualty Company October 2013 - January 2014
American Income Life Insurance Company April 2013 - October 2013
Black Pearl Smoothies & Espresso Bar 2003 - 2011
Skills
Customer Service, Life Insurance, Sales, PowerPoint, Retail, Microsoft Word, Microsoft Excel, Microsoft Office, Merchandising, Insurance, Term Life Insurance, Health Insurance, Long-term Care, Medicare, Whole Life, Team Building, Fixed Annuities, Variable Annuities, Annuity Sales
Education
Santa Barbara City College 1972 — 1974
Associate's degree, Mathematics
Saybrus Partners October 2013 - Present
The Guardian Life Insurance Company of America April 2012 - October 2013
Insurance Industry 2009 - 2012
Prudential Financial 2007 - 2009
AAA Texas 2003 - 2008
Texas Farm Bureau Insurance Companies 1999 - 2003
Auto Leasing 1997 - 1999
Skills
Life Insurance, Insurance, Disability Insurance, Retirement, Fixed Annuities
Education
Sam Houston State University 1992 — 1996
BS, Criminal Justice
Cy-Creek
AAA Texas December 2012 - Present
AAA Texas September 2012 - December 2012
AAA Texas April 2011 - September 2012
ATX Group November 2009 - April 2011
Outlaw Transport May 2007 - November 2009
Skills
Insurance, Sales Hiring, Sales, Sales Growth, Business Development, Production Efficiency, Production Managment, Team Building, Revenue Enhancement, Sales Motivation, Service Quality, Public Speaking, Management, Property & Casualty..., Training, Direct Sales, Leadership, Risk Management, Financial Analysis, Customer Satisfaction, Building Relationships, New Business Development, Umbrella Insurance, Recruiting, Strategic Planning, Business Strategy, Sales Management, Marketing
Education
University of North Texas 2009 — 2011
BA, Economics
Willamette University 2005 — 2008
Economics
eClinicalWorks 2014 - Present
eClinicalWorks 2013 - 2014
AAA Texas 2012 - 2012
Lone Star Circle of Care 2012 - 2012
The Handcraft Gift Shop 2011 - 2011
Orlando Mortgage Company September 2007 - September 2010
Travelex Currency Services 2005 - 2009
Hunter College 2003 - 2005
Skills
Microsoft Office, Entrepreneurship, Marketing Strategy, Healthcare Information..., Social Media, Event Planning, Event Management, Customer Service, Fundraising, EMR, EHR, Change Management, Project Management, Public Speaking, Management, Social Networking, Public Relations, Process Improvement, Marketing, Data Analysis, Leadership, Budgets, Research, Non-profits, Time Management, Teamwork, Training, Project Planning, Nonprofits
Education
The University of Texas at Austin 2012 — 2012
University of South Florida
Bachelor of Arts (B.A.)
AAA Texas December 2012 - Present
BI Worldwide March 2008 - September 2012
BI Worldwide May 1987 - March 2008
Skills
Microsoft Word, Excel,..., Microsoft Office, Customer Service, Event Planning, Database Admin, Virtual Assistance, Microsoft Excel, PowerPoint, Google Adwords, Project Delivery, Corporate Communications, Loyalty Programs, Incentive Programs, Account Management
Education
Tarrant County College
Associate of Arts (AA)
Global Pump Company - Mersino Dewatering Inc. June 2014 - Present
AAA Texas February 2012 - June 2014
Kansas City Royals March 2011 - January 2012
Skills
Customer Service, Marketing, Sales, Microsoft Office, Public Speaking, Event Planning, Water Pumps, Vacuum Pumps, Contract Negotiation, Project Planning, Public Relations, Management
Education
Tulane University 2006 — 2009
DPHS
Celtech Corporation Manager of Administration, Corporate SecretaryAtec, Inc.February 2003 - February 2011
AAA Texas 2000 - 2003
Skills
Employee Relations, Performance Appraisal, Microsoft Office, New Hire Orientations, Administration, Training, Human Resources, Aerospace, Customer Service, Energy, Recruiting, Time Management, Project Management, Employee Engagement, Employee Benefits, Sales, Management, Deferred Compensation, Talent Management, Hiring, Workforce Planning, Process Improvement, Team Building, Strategic Planning, Aircraft, Financial Analysis, HR Policies, Program Management, Procurement, Operations Management, Marketing Communications
Education
Tarleton State University
National Ground Water Association September 1995 - Present
AAA Texas December 1994 - September 1995
Executone Information Systems December 1992 - December 1994
Executone September 1985 - December 1992
Data General January 1981 - December 1986
Deloitte Haskins & Sells August 1978 - September 1980
Skills
Managerial Finance, Internal Controls, Public Speaking, Accounting, Nonprofits, Marketing, Strategic Planning, Financial Analysis, Budgets, Management, Strategy, CPA, Contract Negotiation, Financial Reporting, Management Consulting
Education
The Ohio State University 1971 — 1977
BSBA, Accounting
The Boston Consulting Group September 2007 - August 2009
Bailey Banks & Biddle (formerly of Zale Corp) May 2001 - May 2007
AAA Texas 1999 - 2001
Education
The University of Texas at Arlington - College of Business
in progress, International Business
Noble Strategic Partners December 2004 - Present
Governor of Texas Rick Perry 2003 - 2004
Republican Party of Texas Coordinated Campaign 2002/2004 2002 - 2004
Fleishman-Hillard 2000 - 2003
Bush/Cheney 2000 Campaign 1999 - 2001
AAA Texas 1997 - 1999
USAA 1994 - 1997
Bush/Quayle June 1992 - November 1992
The Wexler Group/Hill & Knowlton 1990 - 1992
Associated Students San Diego State University 1986 - 1987
Skills
Government Relations, Media Relations, Public Relations, Community Relations, Government Affairs, Corporate Communications, Public Policy, Spokesperson, Campaigns, Public Affairs, Government, Strategic Communications, Political Campaigns, Community Development, Strategy, Fundraising, Grassroots Organizing, Press Releases, Marketing Communications, Community Outreach, Program Management, Management, Politics, Reputation Management, Message Development, Lobbying, Public Speaking, Strategic Planning, Crisis Communications, Nonprofits, Internal Communications, Political Communication, Political Consulting, Legislative Relations, Newsletters, Legislation, Coalitions, Policy Analysis, Communication Training, Grassroots
Education
The University of Texas at San Antonio 1995 — 1997
MBA, Business Administration
San Diego State University-California State University 1982 — 1987
BS, Finance
AAA Texas June 2015 - Present
Pacific Dental Services June 2014 - May 2015
Sterile Doctor April 2013 - June 2014
Midwestern State University Counseling CenterWichita Falls, TX August 2012 - December 2012
Midwestern State University Counseling CenterWichita Falls, TX August 2011 - December 2012
Finish LineWichita Falls, TX May 2010 - October 2011
Massage Envy ColleyvilleColleyville, TX September 2007 - May 2009
Skills
Filing, Telephone Skills, Customer Service, Sales, Microsoft Excel, Microsoft Word, Microsoft Office, Social Media, Team Building, Training, Leadership Development, PowerPoint, Management, Human Resources, Time Management
Education
Midwestern State University 2009 — 2012
Bachelor of Business Administration, Management
Tarrant County College 2008 — 2009
AAA Texas February 2011 - Present
AAA February 2011 - Present
US Navy May 2010 - October 2010
Kohl’s June 2009 - May 2010
Cotton Patch Cafe September 2008 - June 2009
Skills
Customer Satisfaction, Property & Casualty..., Positive Energy, Military Experience, Policy Management..., Call Processing, Emergency Services, Dispatching
Education
Tarrant County College 2005 — 2008
Associate's degree, General Studies, College
Abilene High School 2001 — 2005
Diploma, General Studies, High School
Abilene High School
Enterprise Products September 2012 - Present
Continental Airlines May 2008 - September 2012
United Airlines May 2008 - September 2012
AAA Texas June 2006 - May 2008
Walgreens April 2005 - June 2006
CompUSA August 2001 - April 2005
Skills
Troubleshooting, Visio, Testing, SharePoint, Analysis, Process Improvement, Project Planning, Access, Software Documentation, Microsoft Excel, Quality Assurance, Outlook, User Acceptance Testing, Microsoft Word, PowerPoint, Business Analysis, Business Requirements, Requirements Analysis, Agile Methodologies, Customer Satisfaction, Microsoft Office, Software Development..., Software Testing Life..., Customer Service, Integration, Disaster Recovery, Vendor Management, Business Process, Windows, Business Intelligence, Technical Support, Data Analysis, XP, Technical Writing, Business Process..., Requirements Gathering, Change Management, Project Management, Security, Information Technology, Program Management
Education
University of Houston 2001 — 2005
Bachelor of Science, Computer Engineering Technology
Arthur J. Gallagher & Co. February 2015 - Present
Alliant Insurance Services March 2014 - February 2015
Alliant Insurance Services July 2013 - March 2014
RKS Roof Systems, LLC and R. Keck Investments, LLC January 2013 - July 2013
University of Louisiana at Monroe September 2011 - January 2013
R.K. Stahlman II D.O. February 2011 - June 2011
AAA Texas July 2007 - August 2009
Nordstrom February 2007 - June 2007
Lone Star Roof Systems May 2006 - August 2006
Skills
Public Speaking, Microsoft Office, Customer Service, Event Planning, Sales, Property & Casualty..., Microsoft Excel, Program Development, Sales Effectiveness, Customer Retention, Motivated self-starter, Research, Oral & Written..., Creative Problem Solving, Public Relations, PowerPoint, Social Media, Organizational..., Collaborative Problem..., Fundraising, Data Entry, Analysis, Editing, Employee Benefits, Human Resources
Education
Texas A&M University 2003 — 2006
Bachelors of Art, American Studies
Queen's University Belfast 2009 — 2010
Masters, American History, Graduated with Commendation
AAA Texas July 2011 - Present
Supermedia May 2006 - July 2011
CVS Caremark Corporation March 2005 - May 2006
Bnctec 2000 - 2005
Skills
Sales, Interviews, Salesforce.com, Leadership, Advertising Sales, Insurance, Cold Calling, Google Adwords, SAP, Advertising, Direct Mail, Time Management, Human Resources, Project Planning, Outlook, Account Management, Digital Media, Training, Social Networking, Marketing, Microsoft Excel, Customer Service, Facebook, B2B, Call Centers, Customer Retention, Direct Sales, Management, Online Marketing, Sales Presentations, Small Business, Social Media Marketing, Social Media, Selling, Sales Operations, Online Advertising, Lead Generation, Customer Satisfaction, Business Development, CRM, Coaching, Customer Acquisition, Direct Marketing, New Business Development, Sales Process
Education
Texas A&M University-Kingsville 1995 — 1999
Bachelor of Applied Science (BASc), Political Science and Government
Edmoundson, Lenard and Associates August 2007 - Present
BROOKE INSURANCE February 2006 - August 2007
AAA TEXAS June 2003 - February 2006
NORWOOD RICHARDSON STATE FARM December 2002 - June 2003
LIBERTY MUTUAL August 1998 - December 2002
Skills
Property & Casualty..., Insurance, Umbrella Insurance, Commercial Insurance, Customer Service, Liability, General Insurance, Underwriting, Workers Compensation, Casualty, Legal Liability, Health Insurance, Life Insurance, Fixed Annuities, Sales, Homeowners, Sales Management, Team Building, Strategic Planning, Professional Liability, Account Management
Education
San Jacinto College 1990 — 1994
Newins, LLC February 2011 - Present
Affirmative Insurance February 2009 - February 2011
Brooke Corporation January 2006 - November 2008
AAA Texas January 2000 - January 2006
Allstate Insurance January 1998 - January 2000
Skills
Property & Casualty..., Acquisition Integration, Recruiting, Process Management, Sales Management, Change Management, Cash Flow, Training, Coaching, Marketing, Territory Management, Business Development, Leadership, Management, Sales, Sales Force Development
Education
University of Houston
Business Management
DCCCD October 2014 - Present
AAA Texas April 2012 - September 2015
Education
University of North Texas 2014 — 2015
Master’s Degree, Higher Education/Higher Education Administration
Univeristy of North Texas at Dallas 2012 — 2013
Community Counseling
Prairie View A&M University 2007 — 2011
Bachelor’s Degree, Psychology
Travelers October 2015 - Present
Travelers December 2013 - Present
Travelers August 2011 - December 2013
AAA Texas December 2008 - August 2011
Hoya Vision January 2008 - November 2008
Omni Optical August 2006 - January 2008
Transitions Optical February 2000 - August 2006
Pepsi Bottling March 1997 - February 2000
Skills
Property & Casualty..., Retail, Insurance, Sales, Forecasting, Account Management, Sales Operations, Sales Management, Team Building, Customer Service, Negotiation, New Business Development, Coaching, Strategic Planning, Marketing, Management, Professional Liability, Trade Shows, Risk Management, B2B, Training, Liability, Leadership, Customer Retention, Claim
Education
Texas Southern University 1984 — 1992
Bachelor of Arts (BA), Mathematics
Shawcor August 2013 - September 2015
AAA Texas August 2007 - July 2012
Walmart August 2002 - August 2007
Skills
PowerPoint, Microsoft Office, Microsoft Word, Customer Service, Outlook, 10 Key, Procurement, Purchasing, Organization, Leadership, Data Entry, Invoicing, Microsoft Excel, Inventory Management, Office Management, Process Scheduler, Customer Satisfaction, Sales, Time Management, Team Building
Education
San Jacinto College 2012 — 2014
Criminal Justice and Corrections
University of Houston-Downtown 2006 — 2007
University of Louisiana at Lafayette 1998 — 2001
Dallas Observer July 2015 - Present
AAA Texas September 2014 - Present
University of Texas at Arlington January 2013 - May 2014
Tarrant County Kids, Girls Inc. August 2012 - December 2012
University of Texas at Arlington August 2011 - May 2012
Randolph Air Force Base, Contracting Division May 2011 - August 2011
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Data Entry, Research, Critical Thinking, Community Outreach, SPSS, Higher Education, Leadership, Social Networking, Teamwork, Customer Service, Event Planning, Sales, Microsoft Office, Outlook, Public Speaking, Communication, Team Building, Management
Education
The University of Texas at Arlington 2010 — 2014
Bachelor of Arts (BA), Criminology & Criminal Justice
Farmers Insurance December 2014 - Present
State Farm January 2014 - December 2014
AAA Texas July 2011 - January 2014
Skills
Insurance, Property, Commercial Insurance, Umbrella Insurance, Casualty, General Insurance, Liability, Professional Liability, Homeowners, Commercial Lines, Licensed Property, Renters, Property Damage, Customer Service, Sales, Call Centers, Liability Analysis, Customer Retention, Personal Lines Auto, Cold Calling, Outlook, Team Building, Customer Satisfaction, Loans, Marketing, Property, Casualty Insurance
Education
Tarrant County College
First Call Advisory Group LLC January 2012 - Present
Savoy Reatly August 1994 - December 2011
Institute for Professional Development - Apollo Group March 2005 - August 2006
AAA Texas September 2000 - August 2004
Education
University of Houston, C.T. Bauer College of Business 1974 — 1979
B.B.A., Finance
Futuro Clinical Trials LLC May 2015 - Present
PursuitSAFETY 2011 - Present
Valley Retina Institute,P.A. February 2003 - November 2014
Family Medical January 2002 - January 2003
AAA Texas January 1998 - January 2002
American Automobile Association January 1998 - January 2002
Skills
Clinical Trials, Pharmaceutical Industry, Clinical Research, GCP, Medicine, CTMS, Clinical Monitoring, ICH-GCP, Clinical Development, EDC, Clinical Data Management, Media Relations, Non-profit Volunteering, Team Building, Biotechnology, Infectious Diseases, Nursing, Therapeutic Areas
Education
South Texas College
Education America
Medical Assistant Diploma, Medical
Nikki Rowe High School
Diploma
South Texas College
South Texas College
Nobilis Health Corp. March 2015 - Present
Paycom February 2014 - March 2015
Republic National Distributing Company April 2012 - February 2014
AAA Texas January 2008 - April 2012
AAA Texas November 2004 - January 2008
Skills
Sales, Sales Management, Sales Operations, Management, Direct Sales, Property & Casualty..., Account Management, Insurance, Customer Service, Sales Process, Human Resources, Process Improvement, Analysis, account, SaaS, Consultative Services, Cold Calling
Education
Texas A&M University 2000 — 2004
Bachelor of Arts (BA), Communication, General, 3.6
AAA Texas March 2014 - Present
Bank of America July 2011 - November 2012
Kroger October 2006 - July 2011
Skills
Customer Service, Sales, Access, Customer Satisfaction, Team Building, Training, Finance, Outlook, Leadership, Time Management, Retail, Customer Experience
Education
Tarrant County College 2013 — 2016
Associate's degree, Business Administration and Management, General, 3.00
Lamar High School 2005 — 2009
HS, High School Diploma, 3.00
Grocery Retail September 2014 - Present
Grocery retail January 2010 - August 2014
AAA Texas June 2006 - August 2009
ACH August 2004 - June 2006
Banktemps/Career Placement October 2002 - August 2004
Wells Fargo Bank June 2000 - August 2002
Skills
Recruiting, Sourcing, Training, Financial Services, Mortgage Lending, Online Research, AIRS, Talent Acquisition, Employee Relations, Onboarding, Applicant Tracking..., Human Resources, Cold Calling, Internet Recruiting, Technical Recruiting, Performance Management, College Recruiting, Behavioral Interviewing, Job Fairs, Talent Management, Organizational..., Negotiation, Interviews, Temporary Placement, Strategy, Sales, Business Development, Hiring, Temporary Staffing, New Hire Orientations, Personnel Management, Corporate Recruiting, Staffing Services, Employee Training, Benefits Negotiation, Contract Recruitment, Screening, Executive Search, HR Consulting, Building Relationships, Vendor Management, Succession Planning, Background Checks, Insurance, Leadership Development, Employee Engagement, HR Policies, Employee Benefits, Management
Education
Tarrant County College 2013 — 2016
Associates
University of Phoenix
Associate's degree, Human Services
Saddleback College 2003 — 2004
Associate's, Business Administration
Ragland, Strother & Lafitte Insurance March 2015 - Present
Texas All Risk General Agency/ Select General Agency June 2013 - March 2015
InsureZone September 2010 - June 2013
Pro-Source In October 2008 - September 2010
Countrywide Insurance Group February 2008 - October 2008
AAA Texas September 2001 - August 2006
Skills
Underwriting, Customer Service, Sales, Call Center, Management, Marketing, Insurance, Property & Casualty..., Commercial Insurance, Workers Compensation, Casualty, General Insurance, Training, New Business Development, Umbrella Insurance, Casualty Insurance
Education
Richland Community College 1984 — 1989
Associates, General Studies
San Antonio Water System June 2009 - Present
City of Austin 2007 - 2009
AAA Texas 2005 - 2006
Skills
Program Management, Government, Community Outreach, Event Planning, Research, Customer Service, Public Speaking, Microsoft Excel, Public Relations, Local Government
Education
Texas State University 2003 — 2005
Master of Arts (M.A.), Mass Communication/Media Studies, 3.5+
Texas State University 1999 — 2003
Bachelor of Arts (B.A.), Public Relations, 3.5 +
AAA Texas November 2013 - Present
David S. Kohm & Associates January 2013 - April 2013
BBVA Compass Bank May 2010 - August 2010
Chase Bank May 2008 - May 2010
Skills
Torts & Personal Injury..., Legal Research, Legal Writing, Civil Litigation, Litigation, Corporate Law, Microsoft Office, Legal Assistance, Microsoft Excel, Research, Customer Service, Legal Advice, Microsoft Word, Courts, PowerPoint, Employment Law, Human Resources, Outlook
Education
Tarrant County College 2012 — 2013
Associates of Applied Science, Paralegal Studies
Texas Woman's University March 2014 - Present
US EPA June 2011 - August 2011
AAA Texas March 2011 - June 2011
Skills
Microsoft Office, Project Management, SQL, SharePoint, Business Analysis, Customer Service, Facebook, Troubleshooting, Analysis, Access, Social Media, Event Planning
Education
Prairie View A&M University 2006 — 2010
BBA, Management Information Systems
Sea N' Sun Travel January 2014 - Present
Tramex Travel August 2011 - December 2013
AAA Texas December 2003 - August 2011
Skills
Customer Service, Tourism, Sales, Social Networking, Marketing, Hospitality, Customer Satisfaction
Education
The University of Texas at Austin 2014 — 2016
Psychology
ACC 2011 — 2014
Psychology
City of Austin December 2013 - Present
Seoul Metropolitan Government August 2011 - August 2013
AAA Texas February 2011 - August 2011
RiverCity Collision November 2007 - June 2008
Sonic Drive-In November 2004 - November 2007
Skills
Teaching, Tutoring, Teacher Training, Lesson Planning, Microsoft Office, ESL, Educational Technology, Curriculum Design, Payroll, Accounts Payable, Inventory Control, Schedules, Organization, Hiring Personnel, Student Administration, Student Counseling, International Relations, Increase Productivity, Microsoft Excel, Access, Customer Service, Customer Satisfaction, Project Management, Training
Education
St. Edward's University 2006 — 2010
Bachelor of Arts (BA), International Relations and Affairs, 3.0
Sierra Auto Finance LLC January 2013 - Present
Exeter Finance Corp March 2012 - January 2013
AAA Texas March 2011 - April 2012
State Farm Insurance September 2009 - March 2011
Skills
Insurance, Business Planning, Marketing Strategy, Customer Service, Claims, Customer Relations, Liability, Claim, Microsoft Office, Risk Management, Underwriting, Banking, Financial Analysis, Loans, Finance, Credit, Sales, Leadership, Credit Analysis, Sales Management, Team Building
Education
Stephen F. Austin State University 2002 — 2008
B.S., Finance
AAA Texas January 2015 - Present
AAA Texas June 2014 - January 2015
Check Into Cash April 2013 - June 2014
Etech Global Services February 2009 - December 2013
Stephen F. Austin State University September 2009 - January 2013
Acosta Sales and Marketing Texas April 2012 - December 2012
White Fence Industries August 2003 - October 2009
Skills
Great typist with 60+..., Exceptional computer..., Quality Assurance, Goal Oriented, Troubleshooting, 3+ years leadership..., 4+ years sales..., 4+ years customer..., Patient and diligent, Vast technical knowledge, Skilled multitasker, OS X, Sales Process, Consumer Electronics, Customer Satisfaction, Telecommunications, Customer Service, Management, Leadership, Sales, Training, Microsoft Office, Customer Experience, Sales Operations, Call Centers, Technical Support, Solution Selling, Coaching, Retail, Data Entry, CRM, Time Management, Customer Retention
Education
Western Governors University 2013 — 2014
Bachelor of Science (BS), Marketing/Marketing Management, General, Senior
Stephen F. Austin State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Marketing, Senior
Levine Sullivan Koch & Schulz February 2015 - Present
Special Counsel May 2014 - February 2015
BDO USA, LLP July 2011 - May 2014
Special Counsel March 2011 - July 2011
AAA Texas October 2008 - November 2010
Shearman & Sterling LLP February 2006 - May 2008
Skills
Legal Research, Social Media, Teaching, Public Relations, File Management, Research, Insurance, PowerPoint, Public Speaking, Adobe Acrobat, Microsoft Office, Marketing, French
Education
Seton Hall University
MPA, Health Policy and Management
Saint Mary's University of Minnesota
Bachelor of Science (B.Sc.), Education; English
Tangaza College
Diploma, Religious Studies and Education
DNV GL January 2014 - Present
DNV GL August 2007 - Present
HCC Insurance Holdings, Inc. 2005 - 2007
Aspen Technology, Inc. 2001 - 2005
AAA Texas 2000 - 2001
Kent Electronics, Inc. 1997 - 2000
Skills
Performance Management, Organizational..., Conflict Resolution, Employee Relations, Succession Planning, Strategic Planning, Technical Recruiting, Personnel Management, Restructuring, Human Resources, Training, Recruiting, Organizational Design, Leadership, Management, Employee Benefits, HR Business Partner, Operations Management, Talent Management, Deferred Compensation, HR Policies, Workforce Planning, Employee Engagement, Onboarding, HRIS, HR Consulting, Talent Acquisition, Benefits Administration, Labor Relations, Job Descriptions, New Hire Orientations, Applicant Tracking..., Employment Law, Compensation & Benefit, College Recruiting, Interviews, Employee Training, PeopleSoft, Temporary Placement, Performance Appraisal, HR Transformation, Strategic HR, Hiring, Sourcing, Payroll, Internet Recruiting, Executive Search, Screening, Recruitment Advertising, Employer Branding
Education
University of Houston 1991 — 1997
BBA, Management
Remington Hotels May 2015 - Present
Hertz January 2014 - Present
AAA Texas 2006 - 2012
Skills
Sales, Customer Satisfaction, Call Centers, Team Building, Account Management, Training, Leadership, Outlook
Education
Texas Woman's University
Bachelor of Business Administration (B.B.A.), Accounting
AAA Texas July 2011 - Present
AAA Texas August 2010 - January 2012
Education
The University of Texas at Dallas
Bachelor's degree, Business Administration and Management, General
AAA Texas July 2008 - Present
Wells Fargo Home Mortgage May 2000 - May 2007
Education
Tufts University 1977 — 1981
BA, Economics
AAA-Texas October 2009 - August 2013
DFW Job Connection May 2007 - June 2009
Verizon Wireless 2000 - 2005
Skills
Recruiting, Sales, Insurance, Sales Management, Account Management, New Business Development, Cold Calling, Customer Service, Customer Retention, Marketing, Sales Process, Selling, Direct Sales, Salesforce.com, B2B, Team Building
Education
Texas Tech University 1990 — 1994
Extend Health August 2011 - Present
AAA Texas July 1997 - December 2010
AAA Texas / Automobile Club of Southern California 1997 - 2010
Carlson Wagonlit Travel 1982 - 2004
Skills
Operations Management, Sales Support, Account Management, Customer Service
Education
The University of Texas at Arlington 1963 — 1968
AAA Texas December 2014 - Present
Sunbelt Rentals April 2012 - May 2014
Sunbelt Rentals April 2010 - April 2012
Skills
Account Management, Cold Calling, Customer Service, Contract Negotiation, New Business Development, Operations Management, Purchasing, Sales, Sales Management, Sales Operations, Sales Process, Strategic Planning, Team Building
Education
Texas A&M University 2006 — 2008
Bachelor of Science (B.S.), Sociology
Spherion April 2006 - Present
AAA Texas 2005 - 2006
Centex Home Equity 2004 - 2004
FedEx Express 1999 - 2003
Education
Texas Woman's University 1990 — 1992
AAA Texas August 2010 - Present
Cort Business Services August 2006 - July 2010
Oakwood Worldwide, Inc September 1998 - July 2006
Nino Corporate Lodging, Inc January 1998 - August 1998
Hunington Properties, Inc June 1996 - December 1997
Skills
Budgets, Leadership, Project Management, Marketing, Customer Service, Training, Sales Management, Inventory Management, CRM
Education
Calallen High School 1987 — 1990
University of Houston
Bachelor of Business Administration, Management
High Profile Staffing November 2012 - Present
Tenet Healthcare 2014 - 2015
Tenet Healthcare 2014 - 2015
Flexi Compras November 2013 - February 2014
AAA Texas January 2010 - June 2011
Liberty Mutual Insurance September 2007 - November 2009
Univision Radio June 2002 - February 2007
Allstate Insurance 2007 - 2007
Skills
College Recruiting, Applicant Tracking..., Talent Acquisition, Taleo, Employee Benefits, Insurance, Recruiting, Onboarding, Employee Relations, Talent Management, Corporate Recruiting, Sourcing, Internet Recruiting, Full-life Cycle..., Human Resources, Cold Calling, Behavioral Interviewing, Screening Resumes, Hiring, Training
Education
The University of Texas at Arlington 2010 — 2012
BS, Biology
The University of Texas at Arlington 2005 — 2006
BA, Criminology and Criminal Justice
Bristol West Insurance Group November 2012 - Present
Farmers Insurance August 2008 - November 2012
AAA Texas February 2006 - August 2008
Allstate March 2003 - February 2006
Education
University of Houston, C.T. Bauer College of Business 1999 — 2002
Bachelor of Business Administration (B.B.A.)
AAA Texas November 2000 - Present
Texas Department of Insurance January 1987 - October 2000
Texas Department of Insurance June 1989 - August 1991
Skills
Crisis Communications, Insurance, Property & Casualty..., Regulations, Legal Liability, Liability, Legislative Relations, Professional Liability, Claim, Casualty, Strategic Planning, Leadership, Claims Management, Umbrella Insurance, Insurance Law, General Insurance, Government, Health Insurance, Public Affairs, Strategic Communications, Arbitration, Media Relations, Policy Analysis, Executive Management, State Government, Governmental Affairs, Marketing, Team Building, Public Relations, Customer Service, Strategy, Corporate Communications, Public Speaking, Commercial Lines, Mediation, Life Insurance, Underwriting, Workers Compensation
Education
Thurgood Marshall Law School 1983 — 1986
Juris doctorate, cum laude, Law
University of Houston 1977 — 1980
Bachelors of Business Administration, Business, concentration - Marketing
AAA Texas February 2009 - January 2012
GradStaff, Inc. October 2008 - February 2009
Brinks Home Security September 2007 - July 2008
Bass Pro Shops June 2005 - September 2007
Mosaic Sales Solution October 2004 - May 2005
Education
University of North Texas 2003 — 2007
yes, Liberal Arts
Texas Parks and Wildlife Department May 2009 - Present
Texas A&M University-Corpus Christi May 2002 - April 2009
Texas General Land Office 2006 - 2007
Texas A&M University-Corpus Christi 2003 - 2005
AAA Texas 1995 - 2000
Skills
Wetlands, Environmental Science, Water Quality, Ecology, Aquatic Ecology, Environmental Impact..., Environmental Awareness, Marine Biology, Coastal, Fisheries, Wildlife, Field Work, Aquaculture, Environmental Permitting, Fish, Habitat Restoration
Education
Texas A&M University-Corpus Christi 2003 — 2008
MS
Texas A&M University-Corpus Christi 2000 — 2002
BS, Biology
Flour Bluff High School 1987 — 1990
Stratford High School 1986 — 1987
Goodman Manufacturing February 2010 - 2012
United Technologies Corporation 2006 - 2008
Three Oaks Ranch 2004 - 2006
AAA Texas 1997 - 2004
The Walt Disney Company 1995 - 1997
Skills
Brand Management, Strategic Partnerships, Marketing Strategy, Marketing Communications, Direct Marketing, Email Marketing, Advertising, Microsoft Office, Marketing Management, B2B Marketing, Brand Development, B2C marketing, Corporate Branding, Affinity Marketing, Partnership Marketing, Program Management, Promotions, Sponsorship Management, Loyalty Programs, Sponsorship Development, Consumer Marketing, Event Management, Product Marketing, Online Marketing, Retail Execution, Product Management, Affiliate Marketing, Consumer Relations, Creative Problem Solving, Creative Strategy, Budget Management, Loyalty Marketing, Brand Loyalty, Adobe Creative Suite, Trade Shows, Retail, Strategy, Budgets, Management, Leadership, Sponsorship, CRM
Education
University of St. Thomas (TX)
MBA
University of Texas
BA
AAA Texas July 2008 - Present
AAA Texas July 2008 - Present
Education
The University of Texas at San Antonio 1985 — 1989
Marketing
MacArthu High School 1981 — 1985
AAA Texas July 2015 - Present
Automobile Club of Southern California May 2010 - Present
Automobile Club of Southern California August 2009 - May 2010
The Hertz Corporation July 1998 - May 2009
The Hertz Corporation July 1998 - May 2009
Enterprise Rent-A-Car May 1992 - June 1998
Kay-Met 1992 - 1994
Skills
Customer Relations, Revenue Management, Short Sales, Sales Management, Forecasting, Strategy, Training, Business Planning, Lean Manufacturing, Business Strategy, Income Statement, Customer Satisfaction
Education
El Camino 1987 — 1991
Business, Sociology, Psychology
University of California, Riverside 1987 — 1991
Business, Business Administration, Sociology, Law
AAA Texas October 2014 - Present
AAA Texas March 2010 - October 2014
AAA Texas September 2009 - March 2010
AAA Texas January 2007 - September 2009
Delta Air Lines March 1991 - June 2007
Skills
Budgets, Leadership, Customer Service, Operations Management, Customer Satisfaction, Team Building, Management, Inventory Management, Forecasting, Hospitality, Customer Retention, Account Management, Sales Management, Training, Sales, Call Centers
Education
Texas Woman's University 1974 — 1978
Bachelor of Science (BS)
Honeywell Aerospace April 2006 - Present
AAA Texas 2005 - 2006
Centex Home Equity June 2004 - December 2004
FedEx Express November 1999 - November 2003
Specialty Care Home Health May 1996 - August 1998
City Of Grand Prairie March 1993 - May 1996
City of Carrollton January 1992 - January 1993
Skills
Employee Relations, Talent Acquisition, Recruitment/Retention, Technical Recruiting, Contract Recruitment, Generalist, Onboarding, Exit Interviews, Interviewing, Interviews, Personnel Management, HRIS, Human Resources, Applicant Tracking..., Leadership, Internet Recruiting, Hiring, Training, Talent Management, HR Policies, Recruiting
Education
Texas Woman's University 1990 — 1992
B.B.A, Business Administration concentration of Personnel Management
Cedar Valley Community College 1987 — 1989
Associates Applied, Art and Science
AAA Texas April 2009 - Present
Liberty Mutual Insurance March 2001 - April 2009
Farmers Insurance August 1984 - September 1998
Skills
Associate In Claims, Property & Casualty..., Claim, Casualty, Customer Service, Property Damage, General Insurance, Claim Investigation, Liability, Insurance, Team Building, Subrogation, Legal Liability, Claims Management, Personal Lines Auto, Commercial Insurance, Auto Claims, Casualty Claims, Claims Handling, Liability Analysis, Adjusters, AIC
Education
Tarrant County College 1982 — 1984
LD Bell 1979 — 1982
AAA Texas July 2013 - Present
Roll2Play June 2012 - July 2013
Fidelity Investments February 2010 - June 2012
Skills
Customer Advocacy, Series 7, Series 63, Property & Casualty..., Problem Solving, Customer Service, Marketing, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Customer Satisfaction, Insurance, Sales, Strategy, Retail
Education
Stephen F. Austin State University 2005 — 2008
BS, Geography
Always Advancing LLC April 2013 - Present
CRC Insurance Services, Inc. November 2010 - Present
Hallmark Insurance February 2010 - November 2010
Bank Of America Insurance Services May 2007 - March 2009
Staffcare Inc August 2005 - April 2006
AAA Texas April 2004 - August 2005
Encompass Insurance January 2001 - April 2004
Unitrin/Trinity Universal Insurance February 1999 - January 2001
Skills
Property & Casualty..., Insurance, Casualty, Underwriting, Claim, Umbrella Insurance, Employee Benefits, Commercial Insurance, Excess, Sales, Marketing, General Insurance, New Business Development, Recruiting, Liability, Brokers
Education
Insurance Institue of America 1994 — 1998
AINS, Associate in General Insurance
Texas A&M University 1994 — 1998
B.S., Political Science
Insurance Institue of America
API, Associate of Personal Insurance
AAA Texas August 2012 - Present
Nationwide Insurance December 2006 - August 2012
Progressive Insurance June 2006 - December 2006
Progressive Insurance May 2006 - June 2006
Progressive Insurance November 2004 - May 2006
Progressive Insurance October 2003 - November 2004
Enterprise Rent-A-Car May 2002 - September 2003
Skills
Customer Service, Insurance, Leadership, Claim, Liability
Education
Texas State University-San Marcos 1996 — 2001
Bachelors of Science Excercise and Sport Science, Health and Fitness Management
Toshiba International Corporation April 2015 - Present
Toshiba International Corporation September 2013 - April 2015
Gulf Coast Window Covering January 2001 - April 2013
Verizon Wireless/Airtouch March 1998 - August 2000
AAA Texas March 1995 - February 1998
Skills
Customer Retention, New Business Development, Customer Service, Account Management, Team Building, Retail, Team Leadership, Coaching, Management, Negotiation, Marketing Strategy, Performance Management, Strategic Planning, B2B, Sales Operations, Customer Experience, Key Account Management, Time Management, Leadership, Forecasting, Training, Operations Management, Merchandising, Analysis, Marketing, Product Development, Budgets, Customer Satisfaction, Selling, Business Development, Call Centers, Competitive Analysis, Inventory Management, Cross-functional Team..., Sales
Education
Texas A&M University 1975 — 1979
BS, Psychology/Management
AAA Texas February 2014 - Present
Gaylord Texan Resort and Convention Center February 2006 - February 2014
Gaylord Texan Resort and Convention Center January 2008 - March 2011
Gaylord Texan Resort and Convention Center October 2007 - March 2011
Gaylord Texan February 2006 - April 2010
Gaylord Texan February 2006 - January 2008
Gaylord Texan Resort and Convention Center February 2006 - January 2008
Cinemark Tinseltown November 1997 - February 2006
EducationTarrant County College August 1999 - August 2002
Skills
Hospitality Management, Food & Beverage, Hotel Management, Resorts, Restaurant Management, Event Management, special events, Special Events..., Coordinating Special..., Restaurants, Hospitality, Hotels, Training, Leadership, Menu Development, Customer Satisfaction
Education
Tarrant County College
AAA Texas January 2013 - Present
Wearugetit.com June 2009 - March 2015
Phenix Entertainment January 2002 - January 2011
Skills
Marketing Strategy, Entrepreneurship, Event Planning, Sponsorship, Marketing Communications, Online Marketing, Event Producing, Sales, Creative Strategy, Wordpress, Word Of Mouth Marketing, Account Management
Education
University of Nevada-Las Vegas 1990 — 1994
B.S., Business, Finance, Marketing
AAA Texas March 2014 - Present
Zale August 2010 - March 2014
Skills
Customer Service, Inventory Management
Education
University of North Texas 2007 — 2010
bachelor's in psychology
TWFG Insurance Services October 2006 - Present
AIG Agency Auto March 2005 - October 2006
AAA Texas May 2002 - November 2004
Liberty Mutual Insurance March 1988 - April 2002
Skills
Insurance, Property & Casualty..., Umbrella Insurance, Homeowners, Casualty, Legal Liability, Commercial Insurance, Professional Liability, Liability, Inland Marine, Term Life Insurance, Life Insurance, Commercial Lines, Renters, Workers Compensation, General Insurance, Marine Insurance, Disability Insurance, Claim, Health Insurance, Motorcycle, Fixed Annuities, Flood Insurance, Underwriting, Brokers, RV, Agents, Universal Life, Long Term Care Insurance, Long-term Care, D&O, Boat, Sales, Excess, Health Savings Accounts, Whole Life, Small Business, ATV, Claims Management, Liability Analysis, Insurance Brokerage, Licensed Property &..., Employee Benefits, Surety Bonds, Accident, Employment Practices..., Retirement, 401k, Marketing, Licensed Life & Health...
Education
University of Texas at Tyler 1988 — 1990
Finance, Business
Tyler Junior College 1985 — 1988
Associates, Business Administration
AAA Texas July 2011 - Present
Arthur J. Gallagher & Co. November 2010 - August 2011
Nationwide Insurance September 2006 - October 2009
Safeco April 2004 - September 2006
American National Insurance July 2002 - April 2004
Allstate December 2000 - July 2002
Skills
Sales Management, Sales, Sales Operations, Underwriting, Product Management, Account Management, New Business Development, Commercial Insurance, Insurance, Recruiting, Coaching, Marketing, Leadership, Property & Casualty..., Team Building, Strategic Planning, Umbrella Insurance, Casualty, Training, Strategy, Life Insurance, Legal Liability, Negotiation, Management, Term Life Insurance, Homeowners, Business Planning, Commercial Lines, General Insurance, Liability
Education
Texas Tech University 1987 — 2001
Bachelor of Science, Management
Liere Insurance July 2011 - Present
State Farm Insurance January 2011 - Present
AAA Texas July 2007 - December 2010
New Home Builders January 2003 - July 2007
Skills
Insurance Claims, Underwriting, Sales Operations, Insurance, Claims, Home, Property & Casualty..., Umbrella, Liability, Real Estate, Customer Service, General Insurance, General Liability, Casualty, Sales Management, Customer Relations, Small Business, Accident, Marketing Strategy, Negotiation, Professional Liability, Team Building, PowerPoint, Agents, Word, Microsoft Office, Boat, Renters, Account Management, New Business Development, Excel, Mentoring, Budgeting, Coaching
Education
University of North Texas
Business, Business/Commerce, General
Texas Association of Special Investigation Units (TASIU) January 2014 - Present
AAA Texas February 2011 - Present
Nationwide Insurance August 1993 - February 2011
Texas Association of Special Investigation Units January 2006 - January 2009
Farmers Insurance 1990 - 1993
Skills
Claim, Claims Management, Fraud, Casualty, Property & Casualty..., Subrogation, Investigation, Private Investigations, Insurance, Liability, Liability Analysis, Litigation Management, Claim Investigation, Legal Liability, Accident, Background Checks, Underwriting, Workers Compensation, Property Damage, Commercial Insurance, Internal Investigations, Enforcement, Claims Investigations, Leadership, General Insurance, Professional Liability, Insurance Law, Commercial Lines
Education
Stephen F. Austin State University 1985 — 1989
BA, Criminal Justice / Political Science
AAA Texas August 2011 - Present
Catholic Diocese of Ft. Worth August 2009 - August 2011
American Heart Association American Stroke Association June 2008 - June 2009
American Heart Association American Stroke Association January 2007 - June 2008
Nationwide Insurance May 2006 - January 2007
Progressive Insurance November 2004 - May 2006
Progressive Insurance June 2002 - November 2004
Skills
Campus Ministry, Public Speaking, Nonprofits, Microsoft Office, Customer Service, Event Planning, Community Outreach, Leadership Development, Team Building, Leadership, Insurance
Education
University of Tulsa 2000 — 2002
Bachelor of Arts (B.A.), Political Science
Tulane University 1999 — 2000
AAA Texas May 2010 - Present
Rising Star Ranch September 2010 - January 2014
PetSmart April 2002 - May 2010
Skills
Retail, Inventory Management, Merchandising, Customer Service, Inventory Control, Store Management, Loss Prevention, Visual Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management, Organizational..., Sales, Insurance, Property, SAP, Customer Retention, Telephone Skills
Education
The University of Texas at Arlington 2002 — 2008
Bachelor of Arts (B.A.), Organized Speech and Communication
Klein Oak High School 1998 — 2002
The Hartford April 2014 - Present
Independent Insurance Agents of Texas May 2013 - April 2014
AAA Washington February 2010 - May 2013
Farmers Insurance November 2008 - December 2009
Farmers Insurance October 2007 - November 2008
Liberty Mutual Insurance June 2006 - September 2007
AAA Texas 2004 - May 2006
AAA Texas 2003 - 2004
AAA Texas June 2000 - November 2003
Farmers Insurance January 1999 - May 2000
Skills
Property & Casualty..., Sales Management, Sales, Umbrella Insurance, Workers Compensation
Education
Sam Houston State University 1983 — 1987
BS, Major: Law Enforcement and Police Science; Minor: General Business Administration
Colgate Oral Pharmaceuticals July 2010 - Present
Cigna March 2010 - June 2010
AAA-Texas February 2009 - February 2010
Bank of America August 2007 - January 2009
Countrywide Home Loans November 2005 - March 2007
Enterprise Rent-A-Car May 2000 - November 2005
Skills
Sales, Sales Operations, Account Management, Training, CRM, Cold Calling, Leadership, Management, Marketing, Networking, Project Management, Sales Process, Sales Management, Process Improvement, Software Documentation, Strategic Planning, Strategy, Team Building, Team Management
Education
Texas A&M University-Commerce
Bachelor of Business Administration (BBA), Marketing
Crunch Fitness April 2015 - Present
Boom Fitness Park Avenue March 2013 - April 2015
AAA Texas October 2010 - July 2012
24 Hour Fitness October 2005 - October 2009
Skills
Property & Casualty..., Insurance, Life Insurance, Commercial Insurance, Umbrella Insurance, General Insurance, Casualty, Underwriting, Liability, Disability Insurance, Health Insurance, Fixed Annuities, Customer Service, Sales, Marketing, Account Management, Management, Training, Microsoft Office, New Business Development, Marketing Strategy, Customer Retention, Leadership, Team Building, Sales Management, Cold Calling
Education
The University of Texas at Austin 1999 — 2001
Plano Senior High School 1998 — 1999
AAA Texas September 2011 - Present
Carino's Italian August 2006 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Budgets, Strategic Planning, Property & Casualty..., Event Planning, Event Management, Public Relations, Teamwork, Management, Team Leadership, Marketing Strategy, Coaching, Marketing, Advertising, Adjusters, Automobile Liability, P&C License, Bilingual-English/Spanis..., Insurance, Bilingual, Leadership, Time Management, Team Building, Inventory Management, Claim
Education
Texas A&M University 2006 — 2011
Bachelor of Science (BS)
USARMY MEDCOM June 2013 - Present
Wounded Soldier and Family Hotline June 2010 - June 2013
Endeavor, LLC January 2009 - January 2010
AAA Texas January 2005 - October 2009
American Express Business Travel February 1996 - October 2004
American Express Business Travel 1996 - 2004
US Air Force, Rank E5 July 1981 - November 1989
Skills
Team Building, Data Analysis, Customer Satisfaction, Staff Supervision, Training, Contract Management, Performance Improvement, Analysis, Call Centers, Coaching, Management, Human Resources, Customer Service, Leadership, Policy
Education
San Antonio College
Associate's degree, Database Specialist
Needham High
AAA Texas March 2014 - Present
Education
University of Louisiana at Lafayette
Bachelor's degree, sociology
Trinity Insurance Specialist, Inc. August 2011 - Present
AT&T Advertising Solutions October 2009 - January 2012
AAA Texas 2006 - 2008
NBI Insurance Agency of Texas 2000 - 2002
Skills
Insurance, Home, Small Business, Advertising, Promotions, Auto Insurance, Home Insurance, Life Insurance, Permanent Life Insurance, Term Life Insurance, Renters Insurance, Commercial Insurance, Workers Compensation, General Insurance, Underwriting, Customer Retention, Fixed Annuities, Cold Calling, Account Management, Property, Homeowners, Customer Service, Sales, Property, Property & Casualty...
Education
Texas A&M University-Commerce 1998 — 2002
Marketing
Travelers Insurance July 2014 - Present
AAA-Texas November 2012 - June 2014
T-Mobile August 2010 - June 2012
Texas A&M University November 2007 - May 2010
Charlotte Russe May 2007 - July 2007
Dillard's January 2006 - May 2007
Skills
Higher Education, Microsoft Office, Microsoft Excel, Research, Data Analysis, Statistics, PowerPoint, SPSS, Matlab, Microsoft Word, Stata, FAMIS, Customer Service, Relationship Management, Sales, Data Management, Billing Support, Window Displays, Floor Sets, Visual Merchandising, Technical Support, Leadership, Event Planning, Public Speaking, Merchandising, Teamwork, Outlook
Education
University of North Texas 2010 — 2012
Master of Science (M.S.), Merchandising and Buying Operations
Texas A&M University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
AAA Texas October 2014 - Present
AAA Texas July 2008 - Present
Skills
General Insurance, Casualty, Commercial Insurance, Life Insurance, Insurance, Customer Service, Property, Sales, Umbrella Insurance, Underwriting, Professional Liability
Education
Tufts University 1977 — 1981
BA, Economics
Dexter & Company April 2015 - Present
MetLife January 2014 - November 2014
AAA Texas October 2010 - November 2013
YMCA of Metropolitan Dallas December 2007 - December 2009
Skills
Auto Insurance, Home Insurance, Insurance Planning, Personal Property..., Asset Protection, Marketing Management, New Business Development, Product Development, Customer Service, Umbrella Insurance, Long-term Customer..., Customer Acquisition, Customer Retention, Insurance, Property & Casualty..., General Insurance
Education
University of North Texas 2005 — 2009
Bachelor of Business Administration (BBA), Marketing
University of Texas of the Permian Basin
AAA Texas January 2008 - Present
AAA Texas November 2004 - December 2007
Education
Texas A&M University 2000 — 2004
BA, Communications
Roach Howard Smith & Barton March 2013 - Present
AAA Texas March 2010 - February 2013
Delta Dental Insurance Company March 1998 - October 2008
Skills
Underwriting, Customer Service, Account Management, Insurance, Microsoft Excel, Claim, Sales, Employee Benefits, Liability, Health Insurance, Management
Education
Tarleton State University 1992 — 1997
BS, Criminology, 3.4 GPA
GHS, Tarleton
Massage Envy March 2013 - Present
Massage Heights July 2012 - December 2012
AAA Texas August 2008 - March 2010
DSW February 2007 - October 2008
Skills
Therapeutic Massage, Customer Service, Cpr Certified, Retail, Microsoft Word, Deep Tissue Massage, Stress Management, Holistic Massage, Chair Massage, Networking, Reflexology, Social Networking, Shiatsu, Team Leadership, Team Building, Teamwork, Trigger Point Therapy, Call Center, Aromatherapy, Public Relations, Public Speaking, Fibromyalgia, Pain Management, Kinesiology, Small Business, Marketing, Healthy Lifestyles, Stretching, Myofascial Release..., Healing, Medical Massage, Anatomy, Chronic Pain, Client Counseling, Back Pain, Neck Pain, TMJ Treatment, Headaches, Wellness, Hydrogeology, Hot Stone, Swedish, Call Centers, Acupuncture
Education
Texas Center for Massage Therapy 2011 — 2012
Diploma, Massage Therapy
Texas Southern University 2003 — 2006
N/A, Psychology
AAA Texas Claims adjusterTravelersSeptember 2003 - May 2010
Skills
Property & Casualty...
Education
Texas State University 1998 — 2002
Education, ESS
AAA Texas Branch ManagerTRC Staffing Services1995 - 2001
Talent Tree Personnel Services 1992 - 1995
Education
Stephen F. Austin State University 1985 — 1989
BBA, Marketing, Management
Sam Rayburn High School 1981 — 1985
AAA Texas May 2006 - Present
Austin, Texas January 2001 - January 2004
Austin, Texas June 1977 - January 2001
Education
South Texas College of Law 1971 — 1975
Doctor of Law (J.D.)
The University of Texas at Austin 1967 — 1970
Master of Business Administration (M.B.A.), Business Administration and Management, General
Liberty Mutual Insurance 2000 - Present
AAA Texas 2009 - 2010
Liberty Mutual Insurance 2002 - 2009
Liberty Mutual Insurance 2000 - 2002
Education
The University of Texas at San Antonio
Communications w/a Concentration in Public Relations / Minor in Business Administration
AAA Texas 2005 - 2010
Valerent December 2000 - February 2005
Broadwing Communications February 2000 - November 2000
WorldCom January 1996 - January 2000
Dallas Sport and Social Club September 1991 - December 1996
Education
1991-1996
bachelor of science in hospitality mgt
Texas Tech University
Bachelor of Science, Hospitality Management
AAA Texas December 2000 - Present
AAA Texas LLC 2000 - Present
Education
University of Houston
University of Houston
AAA Texas July 2010 - Present
American Automobile Association July 2010 - Present
Genie Overhead Door November 2007 - July 2010
Day & Zimmerman May 2005 - August 2007
Skills
Customer Service, Sales, Call Centers, Sales Management, Team Building, Microsoft Office, Account Management, Marketing, Outlook, Customer Retention, Customer Satisfaction
Education
Texas Woman's University 2007 — 2010
Sociology
Texas Woman's University 2007 — 2010
Bachelors of Sociology
AAA Texas December 2006 - Present
Progressive Insurance May 2004 - December 2006
Progressive Insurance August 2002 - May 2004
Progressive Insurance April 1999 - August 2002
Skills
Property & Casualty..., Liability, Claim, Casualty, Leadership, Commercial Insurance, Legal Liability, Claims Management, Umbrella Insurance, Professional Liability, Subrogation, General Insurance, Claim Investigation, Liability Analysis, Property Damage, Casualty Insurance
Education
The University of Texas at Arlington 1990 — 1993
Bachelor of Arts (B.A.), History
Keller Williams Realty Metropolitan November 2012 - Present
AAA Texas December 2000 - September 2012
Skills
Microsoft Office, Real Estate, Selling, Customer Service, Sales, Agents, Negotiation, Referrals, Microsoft Excel, Buyers, Team Building, First Time Home Buyers, Listings, Insurance, Foreclosures, Property & Casualty..., Small Business, Management, Customer Satisfaction, Sellers, Underwriting, Account Management, Sales Management, Leadership, Direct Sales, Disability Insurance, Luxury, Life Insurance, Marketing Strategy, Renters, Outlook, Property
Education
University of Houston
Bachelor of Science (B.S.)
Liberty Mutual Insurance July 2015 - Present
State Farm April 2015 - June 2015
PrimeLending January 2015 - April 2015
AAA Texas October 2012 - January 2015
kate spade new york August 2012 - November 2013
Olan Mills Portraits June 2007 - August 2007
A New Beginning, thrift store benefitting the Battered Women’s Shelter June 1995 - June 2002
Skills
Account Management, Territory Management, Product Marketing, New Business Development, Negotiation, Lead Generation, Client Relations, Communication, Value Propositions, Time Management, Customer Service, Consultative Selling, lead gener, Sales, Photo Shoots, Art, Photography, Marketing, Team Leadership, Leadership, Team Building, Networking
Education
Texas Tech University 2002 — 2007
Bachelor's Degree, Fine and Studio Arts
Bone & Joint Clinic of Houston August 2010 - December 2012
Texas Mutual Insurance Company January 2005 - November 2009
Texas Mutual Insurance Company January 2005 - November 2009
AAA Texas 2002 - 2004
Skills
Workers Compensation, Claim, Microsoft Excel, Microsoft Office, Microsoft Word, Claims Management, Outlook, PowerPoint, Access, Insurance, Customer Service, Subrogation, Employee Benefits, General Insurance, Liability, Property
Education
Remington College-Houston Campus 1997 — 1997
Administrative Assistant (Certificate), Business Administration and Management, General
University of Phoenix
Associates, Business Administration
AAA Texas November 2010 - Present
Ventiv Health 2000 - 2002
Allstate October 1988 - April 2000
Skills
Fixed Annuities, Term Life Insurance, Permanent Life Insurance, Umbrella Insurance, Licensed Property &..., Boat Insurance, Key Man Insurance, Whole Life, AAA Membership
Education
Central Missouri State University
University of Missouri-Kansas City
Bachelor of Arts (B.A.), Sociology
AAA Texas April 2012 - Present
TD Ameritrade December 2008 - January 2010
Education
The University of Georgia 2005 — 2007
Political Science and Government
AAA Texas April 2015 - Present
Boys and Girls Club of Arlington April 2012 - May 2013
Skills
Customer Service, Customer Engagement
Education
The University of Texas at Arlington 2011 — 2014
University Studies, Exercise Science, Criminal Justice, Social Science
The Hartford September 2012 - Present
International Risk Management Institute, Inc. March 2008 - January 2009
AAA Texas June 2004 - March 2008
Skills
Property and Casualty..., Management, Marketing, Communication, Training, Organization, Customer Service
Education
St. Mary's University 1986 — 1990
Bachelor's Degree, Accounting and Business/Management
AAA Texas February 2014 - Present
Education
University of Houston 2007 — 2009
Biology, General