AFFINA Company
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AFFINA Employees
Legacy Investment Services, Inc. 2000 - Present
Advanced Technology Services 1998 - 2000
AFFINA 1992 - 1998
Kewanee Farm Equipment, Inc. 1987 - 1992
Wyffels Hybrids, Inc. 1983 - 1987
Education
Northern Illinois University 1980 — 1985
Master of Business Administration (M.B.A.), Strategic Planning and Organizational Theory
Northern Illinois University 1977 — 1979
Bachelor of Science (B.S.), Accountancy
Boyd Gaming January 2014 - Present
Boyd Gaming January 2014 - Present
Care Fusion June 2013 - December 2013
Wells Fargo November 2012 - June 2013
Care Fusion October 2012 - November 2012
Caterpillar Inc. December 2011 - February 2012
Adecco Staffing, USA November 2008 - December 2011
Caterpillar Inc. May 2007 - October 2008
Affina September 2003 - January 2007
Skills
Active Directory, Troubleshooting, Windows 7, Computer Hardware, Windows Server, Technical Support, Casino, Servers, Software Installation, Windows XP, Microsoft Exchange, Gaming Industry, VMware, Disaster Recovery, System Administration
Education
Southern Illinois University, Carbondale 2001 — 2004
Bachelor's Degree, Mathematics, 3.2
Dismas Charities February 2015 - Present
Verizon Wireless May 2014 - October 2014
Oasys International Corporation October 2012 - May 2014
AFFINA July 2010 - August 2011
Skills
Customer Service, Process Improvement, Customer Satisfaction, Microsoft Office, Technical Support, Active Directory, Project Management, Troubleshooting, Windows 7, Program Management, Microsoft Excel, Outsourcing, Vendor Management, Customer Experience, Software Documentation, System Administration, Access, Networking, Team Leadership, Training, Workforce Management, Data Entry, Visio, Lotus Notes, Windows XP, Team Management, Team Building, Time Management, Telecommunications, Security, Service Desk, Multi-line Phone, Clerical Skills, Employee Training, Cashiering
Education
Strayer University 2014 — 2015
Master's degree, Human Resources Management/Personnel Administration, General
University of Phoenix 2009 — 2011
Bachelors, Criminal Justice Administration
Wells Fargo May 2015 - Present
Aspire (Iowa Student Loan) January 2015 - May 2015
The Home Depot October 2014 - January 2015
CBE Companies July 2010 - September 2014
AFFINA February 2010 - June 2010
University of Northern Iowa December 2008 - December 2009
Department of Residence University of Northern Iowa May 2009 - August 2009
Lowe's Companies, Inc. May 2008 - December 2008
UNI Wellness Recreation Services May 2005 - May 2008
Skills
SAS Enterprise Guide 5.1, Crystal Reports 2008, Hyperion Intelligence, SSMS, C Family (Java/C/C++), Python, SQL and PHP, Crystal Reports, Analysis, SQL Server Management..., Hyperion Enterprise, SAS programming, SAS OLAP Cube Studio, SAS Web Reports Studio, SAS BI Dashboard, MUMPS, Databse Structure, SQL, Databases, Data Analysis, Access, Customer Service, Process Improvement, Business Analysis
Education
University of Northern Iowa 2004 — 2009
Bachelor of Arts (BA), Technology Teacher Education/Industrial Arts Teacher Education
Mink Hollow Farm, LLC November 2009 - Present
DeltAg April 2010 - June 2011
Ewing Irrigation Products February 2007 - March 2008
AFFINA June 2002 - February 2006
AFFINA June 1999 - June 2002
BASF January 1996 - February 1999
BASF February 1992 - December 1995
Ahrens Nursery and Plant Labs March 1981 - November 1991
Hendrix & Dail, Inc.; Soil Fumigation Specialists June 1975 - March 1981
Skills
Landscaping, Agriculture, Sales Management, Irrigation, Sales, Leadership, Project Management, Customer Service, Market Research, Sales Operations, Farms, Business Development, Forecasting, Management, Marketing
Education
The University of Georgia 1973 — 1975
BS - Agronomy, Agriculture
SUNY at Alfred 1971 — 1973
AAS, Agricultural Science
East Aurora High School
East Aurora High School
East Aurora High School
Hinduja Global Solutions June 2011 - December 2013
Hinduja Global Solutions October 2009 - May 2011
AFFINA August 2007 - September 2009
AFFINA March 2005 - July 2007
AFFINA May 1999 - February 2005
Skills
Workforce Management, Customer Experience, Outsourcing, BPO, Inbound Marketing, Account Management, Business Development, Call Center, Employee Engagement, Vendor Management, Contact Centers, Team Leadership, Team Management, Service Delivery, Training, Customer Satisfaction, IVR, Performance Management, Call Centers, Process Improvement, Customer Retention, Customer Service, Telemarketing, Management, CRM, Offshoring, Talent Acquisition, Operations Management, Team Building, Call Center Development, Transition Management, Process Excellence, Business Process..., Contact Center..., Telecommunications
Education
Illinois State University 1983 — 1987
Bachelor of Arts (BA), Marketing / Business Administration
Spalding Institute 1979 — 1983
Monsanto October 2013 - Present
Monsanto February 2012 - September 2013
AFFINA August 2010 - February 2012
AFFINA April 2006 - August 2010
Delve March 2005 - April 2006
ISC Contracting January 2005 - March 2005
Lord Abbett and Co June 2002 - August 2002
Skills
Management, Process Improvement, Data Entry, Training, Program Management, Data Analysis, Market Research, Customer Service, Sales, Outlook, Project Management, Account Management, Strategic Planning, Microsoft Excel, Leadership
Education
Truman State University 2002 — 2004
B.S, Marketing/Business Administration
Truman State University 2000 — 2004
Bachelors, Marketing
Tulsa
Monsanto Company April 2015 - Present
Monsanto July 2013 - April 2015
Monsanto September 2012 - July 2013
Monsanto November 2011 - October 2012
AFFINA 2007 - 2010
Commerce Bank October 2006 - October 2007
Skills
Retail, Administration, Promotions, Customer Service, Excel, Sales Management, Account Management, Microsoft Excel, Sales Operations, Management, System Administration, Training, Strategic Planning, SAP, Sales
Education
University of Missouri-Saint Louis 2004 — 2006
BA, International Business
University of Missouri-Columbia 2000 — 2003
Business Administration
Peoria Public Schools District 150 January 2011 - Present
AFFINA October 2007 - December 2011
Mentor ABI July 2005 - October 2007
Skills
Adolescents, Classroom, Microsoft Office, Management, Public Speaking, Special Education, Teaching, Learning Disabilities, Curriculum Development, Fundraising, Program Development, Tutoring, Student Counseling
Education
Walden University 2009 — 2011
MsEd M.A.T. SpEd/LD, Special Education Learning Disabilities
Southern Illinois University, Carbondale
B.A. Administration, Justice/History
Northwest Mississippi Community College 2001 — 2003
AA, Criminal Justice
Millennia Professional Services September 2013 - Present
Cuattro, LLC September 2012 - September 2013
Advanced System Designs, Inc. November 2011 - August 2012
AFFINA January 2007 - November 2011
Scrip, Inc January 2001 - January 2007
Methodist Medical Center of Illinois 1984 - 2001
Skills
Management, Forecasting, Financial Analysis, Accounting, Budgets, Process Improvement, Microsoft Excel, Finance, BPO, Variance Analysis, Account Reconciliation, Outsourcing
Education
University of Illinois at Urbana-Champaign - College of Business 1980 — 1984
BS, Accountancy
FamilyCore October 2014 - June 2015
Peoria Public Schools District 150 February 2011 - September 2014
Volt July 2007 - April 2011
AFFINA August 2002 - July 2007
Skills
Community Outreach, Event Planning, PowerPoint, Teaching, Outlook, Microsoft Word, Research, Public Speaking, Higher Education, Microsoft Office, Fundraising, Non-profits, Management, Microsoft Excel, Time Management, Staff Development, Customer Service, Nonprofits, Volunteer Management, Access, Leadership Development
Education
Walden University 2013 — 2015
Master of Science (MS), School Counseling
Roosevelt University 2011 — 2012
Bachelor's degree, Psychology
University of Phoenix 2008 — 2010
Associate's degree, Psychology
Peoria High School
Novus June 2013 - Present
Unyson Logistics June 2011 - May 2013
LMS Intellibound, Inc. February 2010 - June 2011
AFFINA September 2008 - March 2009
Skills
Logistics, Transportation, Freight, SAP, LTL, Truckload, 3PL, Invoicing, Warehousing, Supply Chain, Inventory Management, Process Improvement, Shipping, Customer Service, Transportation..., Customer Satisfaction, Management, Logistics Management, Data Entry
Education
Lindenwood University 2010 — 2012
Bachelor of Arts (BA), Mass Communication/Media Studies, 3.25-4.0
Lindenwood University
Bachelor of Arts (B.A.), Mass Communications
Alliance Benefit Group - Illinois October 2013 - Present
Illinois Chamber of Commerce January 2013 - September 2013
SCSI LLC - Supply Chain Services International August 2011 - November 2012
Hawk Agency, Inc. May 2006 - August 2011
Schaffnit and Associates May 2003 - May 2006
AFFINA July 2001 - October 2002
Health Professionals, LTD November 1999 - March 2001
Skills
Employee Relations, Employee Benefits, Onboarding, Benefits Administration, Deferred Compensation, Employee Engagement, Succession Planning, HRIS, Talent Acquisition, Performance Management, New Hire Orientations, FMLA, Applicant Tracking..., Human Resources, Talent Management, Workforce Planning, HR Policies, Recruiting, Payroll, Training, Interviews, Hiring, Management, Personnel Management, Organizational..., Temporary Placement, Workers Compensation, Leadership, College Recruiting, Labor Relations, ADP Payroll, Job Descriptions, Employee Handbooks, Employee Training, Compensation & Benefit, Conflict Resolution, Taleo, Employment Law, Career Development, Performance Appraisal, Employee Recognition, Internet Recruiting, Strategic HR, Job Analysis, HR Consulting, Technical Recruiting, Organizational Design, Job Fairs, Resume Writing, Employer Branding
Education
University of Illinois Springfield
BA, Management, 3.87
LinkedIn October 2011 - Present
LinkedIn January 2011 - October 2011
PBX-In-A-Box February 2010 - January 2011
AFFINA 2003 - 2010
Spherion Technology May 1999 - March 2003
Skills
MPLS, SIP, Genesys, IPS, Video Conferencing, Routers, VPN, Switches, Firewalls, PBX, LAN/WAN, IVR, Predictive Dialers, Cisco, IP, Linux, Windows, Virtualization, Citrix, VoIP, Clustering, Databases, Cisco Call Manager, Blade Servers, Optimization, TCP/IP, WAN, DNS, Routing, VMware, Frame Relay, Servers, BGP, CTI, OSPF, ASA, Avaya, Active Directory, Web Design, Customer Relations, DHCP, Ethernet, H.323, Communications Audits, ITIL, Cisco Technologies, LAN-WAN, IT Management, Telecommunications, Customer Service
Education
GED
Geneys University
Certificate, Genesys Framework
Louisiana State University
BS, Computer Science
ELSA' S ELECTRONIC INDIVIDUAL INCOME TAX January 2010 - Present
MED CARE January 2009 - Present
El Paso Housing Authority August 2010 - January 2012
Wells Fargo January 2008 - April 2009
AFFINA March 2007 - November 2008
AT&T June 1990 - March 2007
Skills
Customer Service, Budgets, Performance Management, Microsoft Office, Coaching, PowerPoint, Microsoft Excel, Banking, Sales, Employee Relations, Leadership, Microsoft Word, Teaching, Business Planning, Business Strategy, Process Scheduler, Software Documentation, Payroll, Customer Relations, Excel, Word, Problem Solving, Budgeting
Education
The University of Texas at El Paso 2007 — 2010
Bachelor of Business Administration (BBA), Accounting and Finance, 3.41
The University of Texas at El Paso
Bachelor's degree, Business Administration for; Finance
NTT DATA Americas September 2004 - Present
AFFINA 1997 - 2004
Skills
Leadership
Education
Keller Graduate School of Management of DeVry University 1995 — 1997
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Magnani Continuum Marketing June 2013 - January 2014
Magnani Continuum Marketing August 2011 - June 2013
Magnani Continuum Marketing August 2010 - August 2011
PSG Marketing Solutions May 2007 - August 2010
AFFINA December 2004 - May 2007
AFFINA June 2003 - December 2004
Skills
Advertising, Sales, Promotions, Marketing, Marketing Communications, B2B, Account Management, Market Planning, Sales Operations, Integrated Marketing, Training, CRM, Project Management, Strategy, Media Planning, Digital Strategy, Strategic Planning, Copywriting, SEO, Forecasting, Budgets, Time Management
Education
University of Missouri-Columbia 1997 — 2001
Bachelor of Science
Vitality Group - Executive Search January 2012 - Present
Kaye/Bassman International March 1998 - January 2011
AFFINA 1982 - 1998
Skills
Executive Search, Retention, Construction, Recruiting, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Contract Recruitment, Sourcing, Contract Negotiation, Permanent Placement, Internet Recruiting, Temporary Staffing, Talent Management, Project Managers, Benefits Negotiation, College Recruiting
Education
Saint Mary's University of Minnesota 1978 — 1982
Bachelor of Arts, Management & Marketing
Taylor Corporation 2015 - Present
GS Marketing November 2011 - 2014
Afni, Inc. March 2010 - November 2011
Harland Clarke 2005 - 2009
Harte-Hanks 1996 - 2005
AFFINA 1990 - 1996
Skills
Executive Management, P&L Management, Strategy, Strategic Planning, Strategic Partnerships, Marketing Strategy, Digital Marketing, Direct Marketing, Marketing, Multi-channel Marketing, Integrated Marketing, Marketing Communications, Product Marketing, Customer Lifecycle..., Brand Management, Customer Acquisition, Sales, Lead Generation, Analytics, Change Management, Cross-functional Team..., Database Marketing, CRM, Process Improvement, Direct Mail, Teleservices
Education
Southern Methodist University - Cox School of Business
True Value Company March 2011 - Present
Mudd Advertising July 2010 - May 2011
AFFINA February 2010 - July 2010
Sherwin Williams June 2009 - January 2010
Education
University of Northern Iowa 2005 — 2009
BA, Sales Marketing
Millward Brown April 2012 - Present
Gongos Research September 2010 - February 2011
Millward Brown September 2002 - July 2009
AFFINA June 1996 - September 2002
Consumer Pulse July 1990 - June 1996
Skills
Quantitative Research, Market Research, Research Analysis, Report Writing, Online Research, Online Research..., Advertising Research, Automotive Research, Tracking Studies, Project Management, Organization, Detail Focused
Education
Oakland University 1989 — 1993
Bachelor of Science, Business Administration/Marketing
Oakland Community College 1987 — 1989
Associates Degree, Business Administration
Firstsource Solutions USA, A Global BPO January 2012 - February 2014
Firstsource Solutions USA, LLC June 2010 - February 2012
MedAssist (now Firstsource Solutions USA) A Global BPO Company September 2007 - June 2010
MedAssist 2002 - 2007
Anthem, Now National Government Services NGS September 1998 - May 2002
AFFINA 1997 - 1998
Humana 1996 - 1997
Prudential Service Bureau 1990 - 1996
Skills
Call Center, Healthcare, Contract Negotiation, BPO, Vendor Management, Operations Management, Customer Relations, Planning, Business Analysis, Change Management, Mergers, Business Process, Team Leadership, Process Improvement, Budgeting, Strategic Planning, Compliance, Customer Service, Leadership Development, Negotiation, Outsourcing, Business Process..., Business Strategy, IT Strategy, Insurance, Analysis, Program Management, Strategy Development, Team Management, P&L, Problem Solving, Business Intelligence, ITIL, Cost Reduction, Process Engineering, Management Consulting, Strategy, Budgets, Project Planning, Telecommunications, Call Centers, Software Documentation, Training, Project Management, CRM, Business Development, Executive Management, Performance Management, Information Technology, Start-ups
Education
Louis D. Brandeis School of Law at the University of Louisville 1985 — 1988
Law
University of Kentucky 1980 — 1985
BA, Marketing
Marketing Associates September 2012 - Present
Ally Financial Inc. May 2011 - September 2012
Marketing Associates January 2010 - May 2011
Credit Acceptance February 2009 - January 2010
Ford Motor Credit Company January 2007 - February 2009
Ford Motor Company October 2001 - December 2006
Ford Motor Credit July 1999 - October 2001
AFFINA April 1996 - July 1999
Automobile Club of Michigan October 1987 - April 1996
Allnet Communications October 1986 - October 1987
Skills
Credit Scoring, SAS, Data Analysis, Analytics, Segmentation, Forecasting, SQL, Risk Analytics, Business Intelligence, Risk, Financial Analysis, Data Mining, Predictive Analytics, Predictive Modeling, Statistics, Marketing Analytics, Risk Management, Logistic Regression, Databases, Portfolio Management, Credit Risk, Statistical Modeling, SAS programming, Process Improvement, Strategy, Analysis
Education
Michigan State University - The Eli Broad College of Business 1982 — 1983
MBA, Finance
Michigan State University 1978 — 1982
BA, Economics
Oakland University 1991 — 1996
Graduate Certificate, Applied Statistics
AFFINA 2012 - Present
Surface LLC 2005 - Present
Crate & Barrel 2003 - 2004
Crate & Barrel 1999 - 2003
Crate & Barrel 1991 - 1999
Aves Communications 1988 - 1991
Landor Associates 1987 - 1988
Eccleston Design 1986 - 1987
Gear 1986 - 1986
Conrans/Mothercare 1984 - 1986
Skills
Packaging, Product Design, Promotional Design, Corporate Identity, Graphic Design, Art Direction, Innovation, Surface Design, Textile Design, Tabletop Design, Product Development, Trend Research, Cultural Analysis, Product Sourcing, Brand Development, Retail Design, Brand Development..., Idea Generation, Brand Management, Advertising, Retail, Trend Analysis, Art, Apparel, Concept Development
Education
Syracuse University 1980 — 1982
BFA, Graphic Design
School of Visual Arts 1978 — 1980
Merck August 2012 - Present
Merck March 2007 - August 2012
ICT Group 2005 - 2006
Waste Management 2002 - 2005
AFFINA 2000 - 2002
Rosenbluth International 1998 - 1999
Choice Hotels International 1991 - 1998
Skills
Process Improvement, Customer Experience, Vendor Management, Six Sigma, Project Management, Outsourcing, IVR, Avaya, VoIP, CTI, Contact Center..., Call Center, Operations Management, Change Management, Call Centers, Diversity & Inclusion, Culture Change, Remote User Support, Cross-functional Team..., Performance Management, Training, Pharmaceutical Industry, Business Strategy, Analysis, Budgets, Business Process..., Leadership, Strategy, BPO, Operational Excellence, Program Management, Team Leadership, Forecasting, Customer Satisfaction, Management, Coaching, Sales Operations, Team Building, Account Management, Business Analysis, Quality Assurance, Software Documentation, Strategic Planning, Business Process, Contact Center...
Education
Minot State University 1985 — 1989
Bachelor of Arts, Economics and Business Administration - Finance
AgCoA April 2011 - Present
Express Scripts March 2010 - March 2011
AFFINA December 2007 - March 2010
AFFINA September 2006 - December 2007
AFFINA September 2005 - September 2006
Education
Lindenwood University 2005 — 2007
MBA, Marketing
Southern Illinois University, Carbondale 2001 — 2005
Business Management
SNG Collins Barrow LLP 2005 - Present
McGill University Health Centre 2002 - 2003
AFFINA 2000 - 2001
Skills
Bilingual, Accounting, Customer Service
Education
McGill University 2009 — 2013
Certificate, Accounting
CDI College Montreal, Qc 2004 — 2005
AEC, Financial Management
Daniel Boone Regional Library May 2015 - August 2015
East Central Regional Library May 2012 - June 2013
Daniel Boone Regional Library September 2010 - May 2012
Community Informatics Initiative August 2009 - May 2010
Waterloo Public Library May 2007 - August 2009
Hawkeye Community College, Metro Campus December 2006 - May 2009
UNI Writing Center January 2006 - December 2006
UNI Academic Services August 2003 - May 2006
AFFINA August 2004 - December 2005
Skills
Editing, Library Science, Library, Research, Blogging, Teaching, Public Speaking, Public Libraries, Library Instruction, Information Literacy, Microsoft Office, Virtual Reference, Electronic Resources, Higher Education, Library Reference, Library Research, Spanish, Collection management
Education
University of Illinois at Urbana-Champaign 2009 — 2011
Master of Science, Library and Information Science
University of Northern Iowa 2001 — 2006
Bachelor of Arts, TESOL (Teaching English to Speakers of Other Langauges), Spanish
Workforce Services Will County Governement October 2011 - Present
Bradley University March 2000 - October 2011
AFFINA January 1999 - January 2000
Skills
Windows Server, Servers, Active Directory, Customer Service, TCP/IP, C++, Microsoft Exchange, Database Admin, Cisco Technologies, Firewalls, DNS, Operating Systems, Management
Education
Robert Morris University - Illinois
Computer Information Systems
Tennessee State University
Business Administration/MIS emphasis
Monsanto July 2013 - Present
Monsanto October 2011 - July 2013
Monsanto February 2010 - October 2011
AFFINA February 2005 - February 2010
ICS Diversified 2002 - 2005
Skills
Process Improvement, Cross-functional Team..., Program Management, Project Management, SAP, Management, Strategic Planning, Team Building, Business Process..., Data Analysis, Project Planning, Vendor Management, Business Analysis, Operations Management, Leadership, Customer Service, Sales Operations, Software Documentation, Strategy, CRM, Business Process, Inventory Management, Sales, Forecasting, Supply Chain Management, Training, Analysis, Six Sigma, Change Management, Team Leadership, ERP, Performance Management, Business Planning
Education
Maryville University of Saint Louis
BA, Organizational Leadership
State Farm March 2013 - Present
Afni January 2006 - March 2013
Caterpillar August 2004 - January 2006
AFFINA May 1998 - July 2004
Target February 1996 - May 1998
Frontier 1993 - 1996
Skills
Employee Relations, Performance Management, Employee Engagement, Talent Management, Human Resources, Onboarding, Talent Acquisition, Benefits Administration, Employee Benefits, Customer Retention, Call Centers, Outsourcing, Succession Planning, Vendor Management, Deferred Compensation, HRIS, Applicant Tracking..., Workforce Management, Workforce Planning, BPO, HR Policies, Operations Management, Leadership, New Hire Orientations, Recruiting, Coaching, Employee Training, FMLA, Hiring, College Recruiting, Personnel Management, Interviews, Temporary Placement
Education
University of Northern Iowa 1983 — 1986
Business, Human Resources
Washington High School 1980 — 1982
Freelance February 2013 - Present
Brighton Agency March 2012 - February 2013
PSG Marketing Solutions February 2008 - March 2012
AFFINA 2005 - 2008
Munie Greencare Professionals 2002 - 2005
Skills
Strategic Planning, Training, Project Management, Project Planning, Account Management, Marketing Communications, B2B, Technical Writing, Program Management, Proposal Writing, Internal Communications, Budgets, Customer Service, Brand Management
Education
Southern Illinois University, Carbondale 2000 — 2002
Bachelor of Science, Plant and Soil Science
Saint Louis University 1997 — 2000
General Studies, Fine Art
Aflac August 2009 - Present
Pearl Technology November 2005 - May 2009
AFFINA May 1997 - November 2005
Skills
Routers, VPN, Firewalls, Vendor Management, VoIP, Project Management, Strategic Planning, Network Security, ITIL, Leadership, IT Management, Security, Networking, Telecommunications, Servers, CCNA, Switches, MPLS, Telephony, Infrastructure, SIP, Disaster Recovery, Cisco Technologies, Data Center, Virtualization, Call Centers, WAN, Cloud Computing, VMware, Windows Server, Integration, IT Operations, Information Technology, Network Architecture, IT Strategy, Information Security, Information Security..., System Deployment, Microsoft Technologies, Enterprise Architecture, IT Service Management, Managed Services, LAN-WAN
Education
University of Missouri-Columbia
BRT Law December 2012 - Present
AFFINA July 2007 - October 2009
Skills
Training, Title Searches, Abstracting, Customer Service, Microsoft Excel, Microsoft Word, Data Entry, Work At Home, Team Building, Coaching, Facebook, Blogging, Microsoft Office, Social Media, Social Networking, PowerPoint, Public Speaking, People Skills, Social Media Marketing, Problem Solving, Office Administration, Office Management, Computer Proficiency, Account Management, Administrative...
Education
Illinois Valley Community College 2011 — 2015
Business Administration and Management, General
Yorkville High School
Caterpillar Inc. August 2004 - Present
County Of Peoria January 2004 - August 2004
AFFINA August 2001 - March 2004
Skills
Strategic Planning, Teaching, Leadership Development, Leadership, Strategy, Talent Management, Project Management, Training & Development, Instructional Design, E-Learning, Government, System Deployment, Equestrian
Education
University of Illinois Springfield
Master of Business Administration (M.B.A.)
HFI March 2011 - Present
308 Systems September 2010 - December 2011
Central Computers December 2003 - May 2006
AFFINA February 2004 - December 2004
DaVinci, Inc.Chicago, IL August 2000 - February 2003
Vanstar / Inacom December 1996 - August 2000
Pitney Bowes Management Services March 1988 - June 1994
Lanier Worldwide August 1983 - March 1988
Skills
New Business Development, Strategic Planning, Sales Management, Business Development, Channel, Market Planning, Account Management, Business Strategy, Marketing Strategy, Leadership, Management, Sales, CRM, Start-ups, Vendor Management, Professional Services, Strategy, Salesforce.com, Sales Operations, Lead Generation, B2B, Selling, Competitive Analysis, Sales Process, P&L Management, Direct Sales, Business Planning, E-commerce, Cross-functional Team..., Market Research, Team Building, Customer Retention, Team Leadership, Contract Negotiation, Market Analysis, Online Marketing, SaaS
Education
Northwestern University - Kellogg School of Management 2011 — 2013
Operations & Technology Management
University of Maryland College Park 1978 — 1983
Bachelors of Science
Verizon Wireless January 2014 - Present
AFFINA September 2007 - April 2011
Skills
Leadership, Customer Service, Customer Satisfaction, Community Outreach, Marketing, Public Speaking, Call Centers, Social Media, Team Building, Microsoft Office, Customer Experience, Team Leadership, Training, Coaching
Education
University of Phoenix 2012 — 2013
Bachelor's, Human Services/Management
University of Phoenix 2010 — 2011
AA, Information Technology and Networking
Olivet Nazarene University 1998 — 2000
Youth ministry
Carl Sandburg College 1994 — 1996
License, Paramedics
University of Phoenix
BA, Human Servies: Management
AMR September 2012 - Present
Girls on the Run Saint Louis 2013 - 2014
AFFINA 2008 - August 2012
John Morrell & Co. June 2006 - December 2008
Skills
Customer Service, Salesforce.com, Data Analysis, Microsoft Excel, Sales Operations, Microsoft Office, Customer Satisfaction, CRM, PowerPoint, Training
Education
University of Illinois at Urbana-Champaign 2003 — 2005
BA, Sociology
Paycor May 2015 - Present
Convergys September 2003 - May 2015
AFFINA 1999 - 2003
AFFINA 1995 - 1999
Skills
CRM, Program Management, Start-ups, Strategy, Strategic Planning, Management, Leadership, Business Planning, Mergers, Call Center, P&L Management, BPO, Sales, Workforce Management, Outsourcing, Operations Management
Education
Maryville University of Saint Louis
BS, Accounting
Ocwen Financial Solutions September 2014 - July 2015
Hinduja Global Solutions Inc., October 2012 - June 2013
AFFINA December 2010 - March 2011
RGIS July 2007 - January 2010
University of Northern Iowa August 2006 - May 2007
University of Northern Iowa June 2005 - May 2006
Hawkeye Community College June 2002 - July 2003
Skills
Customer Service, Troubleshooting, Microsoft Office, PowerPoint, Public Speaking, Technical Support, Acting, Theatre, Performing Arts, Mathematics, Data Entry, Databases, Social Media, Public Relations, Access, Time Management, Facebook, Microsoft Excel
Education
University of Northern Iowa 2003 — 2007
Bachelor's, Theatre--Performance
Hawkeye Community College 2001 — 2003
Associates, Accounting
Check Point Software Technologies, Ltd. August 2014 - Present
Check Point Software Technologies June 2013 - Present
SourceDirect February 2012 - June 2013
ASSA ABLOY February 2009 - February 2012
Electronic Data Systems August 2007 - January 2009
Kelly Services March 2006 - July 2007
AFFINA August 2002 - February 2006
Providian Financial August 2001 - August 2002
DMS Electronic Filing Inc. November 1999 - September 2000
Sofanou September 1996 - October 1999
Skills
Troubleshooting, Computer Hardware, Servers, Customer Service, Team Leadership, Windows Server, VMware, Hardware, Active Directory, Vendor Management, Networking, Technical Support, ITIL, Data Center, Cisco Technologies, Windows, XP, Windows 7, Call Center, DHCP, Call Centers, Security, Storage, Operating Systems, Linux, Virtualization, Switches, Routers, Windows XP
Education
ITT Technical Institute 2009 — 2011
Associates, Computer Networking Systems, 3.85
The University of Texas at El Paso 1992 — 1995
Physics
Veritude July 2014 - December 2014
Shipley Communications August 2011 - May 2013
Greene Personnel 2013 - 2013
Redress Raleigh Blog August 2011 - 2013
Sarah Stewart Freelance 2011 - 2013
Town of Clayton 2012 - 2012
AFFINA 2005 - 2008
Preus Lutheran Private School 2003 - 2006
Sarah Stewart Freelance 2000 - 2002
Illinois State University 1993 - 1994
Skills
Proofreading, Magazines, Blogging, Proposal Writing, Editorial, English language skills, Interviews, Web Content, Engaging and..., Grammar, Rules of composition..., Windows Operating..., Microsoft Excel, Word,...
Education
Illinois State University 1993 — 2000
BA, English Studies
Hinduja Global Solutions Inc., March 2012 - Present
HGS - Hinduja Global Services January 2011 - March 2012
PAL Health Technologies June 2009 - January 2011
Afni November 1998 - August 2008
AFFINA January 1996 - November 1998
Skills
Public Relations, Sales Presentations, Marketing, Advertising, Management, Strategic Planning, Call Center, Marketing Strategy, Call Centers, Customer Satisfaction, BPO, Leadership, Marketing Management, CRM, Brand Development, Process Improvement
Education
Tennessee Temple University
BS
Affina September 2013 - Present
Missouri Department of Conservation June 2010 - September 2013
Gateway Outfitters August 2006 - December 2009
Skills
Public Speaking, Data Analysis, Microsoft Excel, PowerPoint, Environmental Awareness, Microsoft Office, Research, ArcGIS, Customer Service, Outlook, Wildlife Management, Sales
Education
Lindenwood University 2007 — 2013
Bachelor of Science (BS), Biology, General
Office Specialists, Inc December 2013 - Present
Advanced Technology Services February 2012 - December 2013
V3rge Gaming and Electronics February 2008 - September 2012
AFFINA June 2000 - February 2008
Skills
Customer Service, Training, Cisco Technologies, Account Management, Leadership, Troubleshooting, Help Desk Support, Information Technology, Software Documentation, Networking, Technical Support, Time Management, Computer Hardware, Laptops, Windows 7, Customer Satisfaction, Sales, Management, Microsoft Office, Public Speaking, Team Leadership
Education
Ranken Technical College 1997 — 1999
Associates Degree of Technology, the field of Computer Networking
Carlyle High School 1993 — 1997
High School Diploma, Degree in General Education
Mobiquity, Inc. June 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - Present
Southwest Airlines February 2012 - November 2013
Bank of America October 2011 - December 2012
Corithian Colleges May 2010 - April 2011
Automatic Data Processing Insurance Agency, Inc. March 2008 - April 2010
AFFINA August 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Business Documentation, Healthcare Information..., Airline Information..., Finance Information..., JIRA, Lotus Notes, Use Case Analysis, User Stories, BRDs, FRD, Gap Analysis, Leading Meetings, Business Meetings, Offshore Software..., Skype, Trello, Agile Methodologies, Scrum, Waterfall, Documentations, Documentation, Software Documentation, SDLC, Requirements Gathering, Business Analysis, Business Process, Process Improvement, Project Management, Business Requirements, Requirements Analysis, Testing, User Acceptance Testing, Analysis
Education
The University of Texas at El Paso
Bachelor of Business Administration (B.B.A.)
SAVA Solutions June 2015 - Present
Computer Science Corporation August 2013 - June 2015
Arctic Slope Regional Corporation August 2012 - August 2013
AFFINA August 2010 - October 2010
Fred Loya Insurance Company July 2009 - February 2010
Fort Bliss Walden Security July 2008 - April 2009
West Texas Detention Facility April 2006 - July 2008
Skills
Private Investigations, Interrogation, Police, Law Enforcement, Enforcement, Criminal Investigations, Criminal Justice, Firearms, Patrol, Crime Prevention, Evidence, Training, Leadership, Investigation, Public Safety, Surveillance, Homeland Security, CPR Certified, Team Building, Emergency Management, Executive Protection, Customer Service, Computer Systems...
Education
University of Phoenix
Bachelor’s Degree, Criminal Justice Administration
Keller Williams Realty Southwest August 2015 - Present
The Naeger Family Ins Agencies, LLC June 2013 - Present
Coldwell Banker Gundaker February 2010 - August 2015
AFFINA August 2006 - January 2012
Diversified Ingredients August 2004 - August 2006
Skills
Real Estate, Property & Casualty..., Personal Lines Auto, First Time Home Buyers, Sales, Selling, Real Estate Transactions, Referrals, Contract Negotiation, Customer Service, Negotiation, Single Family Homes, Account Management, Customer Satisfaction, Commercial Insurance, Leadership, Team Building, Management, Microsoft Office
Education
University of Missouri-Saint Louis 1998 — 2001
Bachelor, Communications
University of Minnesota Rochester June 2014 - Present
TargetClick Powered by Mudd Advertising February 2013 - Present
Bill Colwell Ford January 2014 - May 2014
S.I.P. Kids August 2012 - December 2013
University of Northern Iowa August 2012 - December 2013
University of Northern Iowa August 2011 - December 2011
AFFINA December 2010 - April 2011
Skills
Social Media, Social Networking, Event Planning, Facebook, Editing, Writing, Customer Service, Public Relations, Mass Email Marketing, CRM Databases, Newsletters, Microsoft Word, Microsoft Excel, PowerPoint, Leadership, Team Building, Motivation, Donations
Education
University of Northern Iowa 2010 — 2014
Bachelor of Arts (B.A.), Public Relations, Senior
University of Northern Iowa 2010 — 2013
Spanish Language and Literature
TEKsystems May 2012 - Present
TEKsystems January 2012 - May 2012
TEKsystems April 2011 - January 2012
AFFINA November 2010 - April 2011
Rainbow Resource Center, Inc January 2007 - December 2010
Rainbow Resource Center, Inc May 2004 - December 2006
Rainbow Resource Center, Inc May 2003 - May 2004
Rainbow Resource Center, Inc May 2001 - August 2002
Skills
Accounts Payable, Payroll, Vendor Management, Customer Service, Process Improvement, Project Planning, Leadership, Business Analysis, SDLC, SharePoint, Visio, Human Resources, Budgets, Analysis, Business Process, Team Leadership, Accounting, Management, MS Project, Program Management, Primavera P6, PeopleSoft, Employee Benefits
Education
University of Illinois 2008 — 2010
Master, Business Administration
University of Illinois at Urbana-Champaign 1999 — 2003
· Bachelor of Science, Finance
Humana 2014 - 2015
Sentara Home Care Services 2011 - 2014
Heartland Home Health & Hospice 2008 - 2011
Amedisys Home Health & Hospice April 2007 - September 2007
Sentara Healthcare October 2006 - February 2007
Dominion Virginia Power May 2003 - January 2005
Affina April 2001 - April 2003
Skills
Customer Service, Marketing, Home Care, Nursing, HIPAA, EMR, Healthcare, Hospitals, Patient Safety, Healthcare Management, Clinical Research, CPR Certified
Education
Tidewater Community College 2004 — 2006
Associate's degree, Registered Nursing/Registered Nurse
Tidewater Community College 2004 — 2006
Associate's degree, Registered Nursing/Registered Nurse
Monsanto Company October 2014 - Present
Monsanto April 2007 - October 2014
AFFINA November 2001 - April 2007
AFFINA October 2000 - November 2001
Community Services Management June 1997 - October 2000
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, SAP, Business Objects, Outlook, Process Improvement, Cross-functional Team..., Management, Leadership, Sales Operations
Education
Southeast Missouri State University 1993 — 1997
Bachelor of Science (B.S.), Criminal Justice and Corrections
Southeast Missouri State University 1993 — 1997
Bachelor of Science (B.S.), Criminal Justice and Corrections
WinchesterBros.com July 2010 - Present
ULTA Beauty August 2008 - Present
Empire Today May 2007 - October 2008
AFFINA October 2004 - January 2007
Telerx May 2003 - March 2004
Skills
Computer Proficiency, Customer Retention, Skin Care, Project Management, Sales Management, Direct Sales, Internal Communications, Public Relations, Customer Relations, Microsoft Office, Microsoft Excel, Charity Work, Makeup Artistry, Vendor Relationship..., Social Media, Journalism, Editing, Speech Writing, Social Media Marketing, Social Media..., Event Planning, Social Networking, Customer Service, Blogging
Education
The University of Texas at El Paso 2008 — 2016
Business/Corporate Communications major, English minor
Iowa State University October 2011 - Present
Dunakey an May 2010 - August 2010
Community United Child Care Centers October 2008 - January 2010
Affina July 2007 - June 2008
Cole Photograhpy September 2003 - February 2005
Denver Community Schools August 1999 - May 2003
Skills
Teaching, Classroom, Tutoring, Time Management, Customer Service, Curriculum Design, Higher Education, Curriculum Development, Student Development
Education
Walden University 2012 — 2014
Master's degree, Early Childhood Education and Teaching
Kirkwood Community College 2010 — 2010
associates, paralegal studies
Northwest Missouri State University 1980 — 1984
BS, Education
Save-A-Lot September 2014 - Present
Burger King Corporation October 2012 - September 2014
AFFINA May 2011 - September 2012
Skills
Advertising, Event Management, Editing, Recruiting, Management, Sales Operations, Sales Management, Creative Direction, Direct Mail, Event Planning, Marketing Communications, Marketing Strategy, Social Networking, Microsoft Excel, Retail
Education
Lindenwood University 2009 — 2010
Masters, Business Adminstation
University of Central Missouri 2004 — 2008
Bachelor of Science, Public Relations
Ohio Northern University August 2009 - Present
AFFINA January 2007 - May 2009
Millikin University January 2004 - December 2006
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, HTML, Customer Service, Social Media, Windows, Teamwork, Data Analysis, Access, Market Research, Public Speaking, Oracle SQL, Ellucian's Banner, IBI Webfocus Reporting..., Payroll, SQL, Time Management
Education
Millikin University 1993 — 1997
Bachelor of Science, Management Information Systems, General
Eisenhower High School 1989 — 1993
Diploma, Accounting
UnityPoint Health March 2010 - Present
Cedar Falls Lutheran Home For The Aged January 2009 - February 2010
AFFINA May 2009 - January 2010
Skills
Direct Patient Care, Computed Tomography, Digital X-ray, Customer Service, Microsoft Office, Teamwork, Office Equipment, Medical Terminology, CPR Certified, Healthcare, Patient Safety, HIPAA, Hospitals, BLS, EMR, Patient Education, Healthcare Management, Healthcare Information...
Education
University of Iowa 2006 — 2009
Bachelor of Radiation Sciences
Dayle Beyer Solutions 2004 - Present
Integrated Project Management, Inc. January 2003 - January 2004
AFFINA January 2002 - January 2003
Kurt Salmon January 2000 - January 2002
Motorola January 1998 - January 2000
Omron Electronics January 1994 - January 1998
Skills
Program Management, Business Analysis, PMP, Leadership, Management Consulting, Project Management, Process Improvement, Change Management, Requirements Analysis, Project Planning, Team Building, Project Portfolio..., Team Leadership, PMO, IT Strategy, Business Strategy, Risk Management, Team Management, Leadership Development, Public Speaking, Test Preparation, Management, Strategy, Consulting, Training
Education
Roosevelt University 2000 — 2003
Master of Business Administration (M.B.A.), Management
Stony Brook University
Bachelor's Degree, Psychology
N/A February 2013 - Present
University of Illinois Pediatrics December 2012 - January 2013
ACPM Podiatry November 2012 - December 2012
Discount Smoke Shop November 2006 - November 2012
AFFINA August 2008 - July 2009
Freedom Oil Company April 2004 - October 2006
Skills
Customer Service, Cashiering, Retail, Medical Terminology, Medical Assisting, Management, Internet, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Fax, Copying, Typing, Telephone Skills, People Skills, Cash Handling, Retail Sales, Teamwork, Time Management, Inventory Management, Data Entry, Cash Register, Customer Satisfaction, Loss Prevention, Store Management, Inventory Control
Education
Midstate College 2011 — 2013
Associate of Science (AS), Medical/Clinical Assistant
University of Phoenix Online 2008 — 2011
Associate of Science (AS), Business Administration and Management, General
Crop Production Services June 2014 - Present
John Deere August 2013 - June 2014
John Deere Insurance Company May 2011 - August 2013
AgPro Partners Midwest July 2010 - May 2011
AFFINA April 2008 - June 2010
Agronomic Solutions, INC. February 2003 - December 2007
Skills
Training, Process Improvement, Soil Fertility, Soil Sampling, Soil Mapping, Soil Management, Precision Agriculture, Business Analysis, GIS systems, GIS Application, GPS navigation, GPS Applications, Crop Protection, Crop Insurance, Research, Crop management, Agricultural Machinery, Agribusiness, Analysis, Crop, Customer Service, Sales, Team Building
Education
Iowa State University 1992 — 1996
Bachelor of Applied Science (B.A.Sc.), Agricultural Studies and Enviromental Studies
The Integra Group, Inc. October 2012 - Present
AFFINA October 2011 - October 2012
University Gardens March 2009 - August 2011
United BioSource Corporation December 2005 - October 2008
Spectrum Brands March 2003 - December 2005
United Industries March 2003 - December 2005
The Young Group January 2002 - March 2003
TruGreen ChemLawn January 2000 - December 2001
Skills
Microsoft Excel, Microsoft Word, Management, Outlook, Time Management, Customer Service, Training, Sales, Teamwork, Databases, Coaching, Budgets, Inventory Management, Customer Satisfaction, Sales Management, Sales Operations, Software Documentation, Project Management, New Business Development, Account Management, Strategic Planning, Leadership
Education
Truman State University 1994 — 1998
Bachelor of Science, Agriculture Science
SLUH 1990 — 1994
Aon Hewitt August 2011 - Present
AFFINA January 2010 - September 2011
YMCA of Greater St. Louis 2007 - 2009
Vodafone 2004 - 2005
Skills
Training, Leadership, Employee Benefits, Customer Service, Management, Team Building, Sales Management, Process Improvement, Microsoft Excel, Microsoft Office, Microsoft Word, Performance Management, Time Management
Education
The University of Glamorgan 2000 — 2003
Batchelors, English and Theatre
The University of Glamorgan
Masters, Research in Shakespeare
Monsanto February 2010 - Present
Monsanto 2009 - April 2011
Monsanto 2008 - 2009
AFFINA October 2006 - June 2008
Skills
Agribusiness, Sales, Agriculture, Agronomy, Biotechnology, Customer Service, Sales Management, Market Development, Strategic Planning, Crop Protection, Management, Sustainable Agriculture, Cross-functional Team..., Corn
Education
University of Illinois at Urbana-Champaign 2002 — 2006
B.S., Agri-Business, Farm and Financial Management
OSF Healthcare July 2012 - Present
OSF HealthCare April 2011 - July 2012
CGN and Associates October 2005 - April 2011
CGN & Associates May 2007 - July 2010
CGN & Associates September 2006 - May 2007
CGN & Associates October 2005 - September 2006
PDS/Aviant July 2005 - October 2005
PDS/Aviant October 2003 - October 2005
AFFINA January 2002 - August 2002
CGN & Associates June 1999 - January 2002
Skills
Process Improvement, Six Sigma, Business Process..., Change Management, Continuous Improvement, Cross-functional Team..., Budgets, Strategic Planning, Integration, Project Management, Analysis, Supply Chain Management, Business Development, Lean Manufacturing, Management, Software Documentation, Leadership, Business Analysis, Training, Data Analysis, Supply Chain, Management Consulting, Strategy, Sales, Team Building, Operations Management, Program Management, Team Management, Project Planning, Vendor Management, Business Strategy, Business Process, ERP, Quality Management, Business Intelligence, Business Transformation, MS Project, Process Engineering, IT Strategy, Project Portfolio..., PMO, PMP, Visio, Consulting, Team Leadership, Risk Management, Performance Improvement, Software Project...
Education
Illinois State University 2000 — 2001
MBA
Illinois State University 1990 — 1994
BA
Blue Cross Blue Shield of Michigan April 2014 - Present
Business Research Group June 2007 - April 2014
Comerica Bank May 1995 - September 2000
MascoTech Marketing May 1994 - May 1995
AFFINA January 1991 - May 1994
Skills
Market Research, Marketing, Project Management, Data Analysis, Proposal Writing, Customer Insight, Strategy, Focus Groups, Analytics, Marketing Research
Education
Oakland University 1986 — 1990
B.S., Marketing
AFFINA February 2009 - Present
HGS February 2009 - Present
Education
University of Iowa
Bachelors
AFFINA October 2007 - Present
Echostar April 2002 - October 2007
Education
Park University 2007 — 2012
Business Management/Human Resources
SkillsUSA Texas September 2011 - Present
Western Technical Collge February 2008 - March 2015
HOV Global Services Ltd T/A EMR January 2006 - January 2008
Kelly Management Services January 2004 - January 2008
AFFINA October 2001 - January 2004
Ryder Logistics March 1998 - October 2001
Skills
Higher Education, Leadership Development, Training, Teaching, Staff Development, Customer Service, E-Learning, Public Speaking, Leadership, PowerPoint, Team Building, System Administration, Microsoft Office, Resume Writing, Social Networking, Curriculum Development, Microsoft Word, Fundraising, Microsoft Excel, Windows Server, Curriculum Design, Adult Education, Security, Social Media, Student Affairs, Marketing, Windows, Troubleshooting, Research, Coaching, Strategic Planning, Microsoft Certified IT..., Certified IPC Trainer, 3M Fiber Trainer, HTML, OS X, Access, Soldering
Education
The University of Texas at El Paso 1992 — 1997
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
The University of Texas at El Paso 1992 — 1997
BBA Marketing, Marketing and Information Systems
Zepheira LLC April 2007 - Present
Kin Poetry Journal July 2011 - Present
The Nervous Breakdown.com 2009 - April 2014
Fourthought, Inc. June 1998 - December 2006
AFFINA 1997 - 1998
Skills
Data Architecture, XML, XSLT, Software Engineering, Software Development, SOA, Python, Poetry, HTML, UML, Web Services, Linux, Semantic Web, Programming, AJAX, Enterprise Architecture, Integration, REST, Databases, Open Source, Web Applications, JavaScript, Java, Web 2.0, CSS, SQL, Agile Methodologies, C, jQuery, C++, Operating Systems, Software Design, Design Patterns, Unix, OOP, Technical Writing, Mac OS X, Relational Databases, Shell Scripting, Assembler, Content Management, DOS, Genetic Algorithms, Computer Architecture, ECMAScript, RDBMS, Messaging, Cellular Automata, Distributed Systems, PostgreSQL
Education
Milwaukee School of Engineering 1992 — 1994
B.S., Computer Engineering
University of Nigeria 1986 — 1989
Electronic Engineering
Jackson Products, Inc November 2006 - Present
Spectrum Brands 2001 - 2006
Affina 2000 - 2001
Nationwide Logistics, Inc 1998 - 2000
Education
Truman State University 1994 — 1997
Webster University
MBA, Computer Resources and Information Management
ac2 Solutions June 2011 - Present
Golden Gate BPO Solutions, LLC 2007 - Present
Vendor Referral Services 2007 - Present
HTMT Global Solutions 2004 - 2007
MBS Communications 1998 - 2003
ICSA - NJ 2000 - 2002
Affina 1981 - 1998
Skills
BPO, Lead Generation, Call Center, Outsourcing, Workforce Management, Business Development, CRM, Vendor Management, Telemarketing, Management, Inbound Marketing, Solution Selling, Contact Centers, Offshoring, Team Management, SaaS, Call Centers, IVR, Professional Services, Operations Management, Customer Experience, Account Management, Telecommunications, Consulting, Cloud Computing, Customer Retention, Customer Satisfaction, Sales, Strategy, Process Improvement, Strategic Partnerships, P&L Management, Leadership, Salesforce.com, Sales Management, Analytics, Start-ups, Team Building, Customer Acquisition, Enterprise Software, Go-to-market Strategy, Cross-functional Team..., Sales Process, Relationship Management, Building Relationships, Executive Management, Project Management
Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Science (BS)
Affina senior programmer / analystaffina1999 - 2007
Whittman-Hart 1995 - 2000
Education
University of Louisville 1988 — 1991
Home June 2011 - Present
GD/Vangent, Inc. June 2003 - December 2011
Vangent February 2007 - January 2008
Vangent, Inc. 2007 - January 2008
Pearson June 2003 - February 2007
Booze Allen Hamilton December 2002 - June 2003
AFFINA February 1995 - December 2002
Martin Engineering August 1993 - January 1995
TransTechnology May 1986 - August 1993
Deloitte & Touche June 1979 - May 1986
Skills
Customer Relations, Government, Program Management, Business Process..., Process Improvement, Vendor Management, Customer Service, Change Management, Strategic Planning, Project Management, Operations Management, Leadership, Enterprise Architecture, Team Building, CRM, Budgets, Visio, Management Consulting, Training, Call Centers, Forecasting, Business Analysis, Team Leadership, Cross-functional Team..., Analysis, Strategy, Executive Management, Integration, Risk Management, Management, IT Strategy, Performance Management, Project Planning, Business Intelligence, Business Development, Outsourcing, PMP, Governance, Proposal Writing, Security, Business Process, Start-ups, PMO, Six Sigma, IT Management, Software Documentation, Consulting, Requirements Analysis, Project Portfolio..., SDLC
Education
University of Illinois at Urbana-Champaign - College of Business 1976 — 1979
Bachelor of Science (BS), Accounting
The Hartford June 2011 - Present
The Hartford Insurance Group 2008 - June 2011
Pulte Homes November 2002 - June 2007
AFFINA January 1992 - June 2002
E.I. du Pont de Nemours June 1988 - January 1990
Skills
Analytics, Competitive Analysis, Management, Management Consulting, CRM, Product Development, Process Improvement, Segmentation, Forecasting, Market Analysis, Leadership, Strategic Planning, Six Sigma, Market Research, Vendor Management, Business Process..., Strategy, Business Intelligence, Cross-functional Team..., Business Analysis, P&L Management, Data Analysis, Marketing Strategy, Pricing, Executive Management
Education
University of Michigan - Stephen M. Ross School of Business 1986 — 1988
MBA
Kalamazoo College 1978 — 1982
BA
Evonik - North America December 2013 - Present
Stanfield Computer Solutions June 2010 - April 2013
Volt Services December 2010 - May 2011
TechniSource Services/OSF May 2010 - September 2010
TechniSource Services/State Farm November 2009 - May 2010
Howell Enterprises August 2008 - April 2009
Niemann Foods/Robert Morris University April 2008 - July 2008
AFFINA June 2000 - October 2003
Skills
Cisco Technologies, Server Administration, CompTIA A+ Certification, Technical Support, Software Installation, Servers, Data Entry, Troubleshooting
Education
Robert Morris University - Illinois
Bachelors, Applied Computer Science; Computer Network Specialist
Radiant Systems Inc April 2008 - Present
Illinois Central College 2006 - Present
SELF January 1991 - Present
CGN January 2006 - December 2007
Accenture 2003 - 2005
Bradley University August 1997 - May 2004
Heartland ITS 2001 - 2003
Bradford & Galt 1999 - 2000
AFFINA May 1996 - September 1999
Warp Graphics 1993 - 1995
Skills
Technical Writing, Documentation, Editing, Press Releases, Public Relations, Media Relations, Marketing Communications, Event Planning, Research, Copywriting, Proposal Writing, Annual Reports, Government Contracting, Social Media, critical reviews, Project Planning, Communications Planning, Marketing..., Strategic Planning, Public Speaking, Software Documentation, Web Content, Creative Writing, Copy Editing, Journalism, Marketing, Training, Internal Communications, Blogging, Publishing, Project Management, Newsletters, Social Networking, Team Building, Proofreading, College Teaching, Time Management, Interviews, Corporate Communications, Strategic Communications, Magazines, Speech Writing, Feature Articles, Facebook, AP Style, Content Management, Social Media Marketing, Publications, Publicity, Content Development
Education
Illinois State University 1986 — 1993
Master of Science, History
Eureka College 1979 — 1983
BA, Com
Morton High School 1975 — 1979
Diploma, College prep
Middle Tennessee State University
Middle Tennessee State University
Middle Tennessee State University
Caterpillar Inc. February 2012 - Present
Axis, Inc. February 2005 - February 2012
Affina January 2001 - June 2004
Skills
Project Management, Customer Service, Continuous Improvement, Process Improvement, Logistics, Operations Management, SAP, Troubleshooting, Six Sigma, Supply Chain Management
Education
Midstate College
BBA, Business Administration, High Honors (summa cum laude)
General Motors April 2015 - Present
OnStar March 2012 - Present
OnStar January 2001 - February 2012
AFFINA 1996 - 1999
Skills
Automotive, Business Process..., CRM, Call Centers, Cross-functional Team..., Customer Retention, Customer Satisfaction, Forecasting, Leadership, Management, Marketing, Operations Management, Process Improvement, Product Development, Product Launch, Strategic Planning, Telematics, Training, Vendor Management
Education
NYIT 2003 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
University of Notre Dame 1986 — 1990
B.A., Great Books Program
ADP July 2009 - October 2011
Dish Network 2004 - 2007
AFFINA 2001 - 2004
Conexant 1998 - 2001
Skills
Human Resources, Organizational..., Employee Engagement, Onboarding, Personnel Management, Talent Acquisition, Change Management, Employee Relations, HR Policies, Program Management, Staff Retention, Talent Management, Training, Recruiting, Management, Leadership, HRIS, Coaching, Customer Experience, Staff Development, Vendor Management, Team Building
Education
The University of Texas at El Paso
BBA, Human Resources/Production Operations Management
ATTAC Consulting Group (ACG) February 2011 - Present
Hillel Day School 2002 - 2009
Affina 1995 - 2001
Stroh Brewery Company 1982 - 1991
Skills
Management Consulting, Program Management, Non-profits, Event Planning, Budgets, Strategic Planning, Program Development, Data Analysis, Marketing Strategy, Business Development, Business Strategy, Project Management, Strategy, Fundraising, Cross-functional Team..., Business Planning, Marketing Communications, Competitive Analysis, New Business Development, Product Development, Volunteer Management, Program Evaluation, Product Marketing, Community Development, Community Outreach, Strategic Communications, Team Building, Organizational..., Leadership Development
Education
University of Michigan - Stephen M. Ross School of Business 1980 — 1982
Master of Business Administration (M.B.A.)
University of Michigan 1976 — 1980
BA, American Studies
Nightingale Bamford
Siemens Power Generation Services April 2015 - Present
Integrated Metal Products, Inc. January 2014 - April 2015
Walt Disney Parks and Resorts February 2012 - October 2013
The Auto Club Group January 2007 - February 2012
The Harvard Drug Group March 2006 - October 2006
GM Mediaworks October 2004 - September 2005
General Motors R*Works March 2003 - October 2004
AFFINA April 1993 - September 2002
Skills
Marketing Research, Analysis, Market Research, Leadership, SPSS, Marketing, Strategy, Marketing Strategy, Management, Microsoft Office, Advertising, PowerPoint, Microsoft Word, Customer Insight, Analytics, Customer Service, Microsoft Excel, Training, Web Analytics, Survey Design, Proofreading, Editing, Project Management, Relationship Building, Data Analysis, People-oriented, Client Relations Skills, Proposal Writing, Office Administration, Project Coordination, Meeting Planning, Document Management, Interviewing Skills, Diversity & Inclusion, Coordinating Schedules, Appointment Scheduling, Meeting Scheduling, Team Building, Consumer Insight, CRM, Tracking Studies, Event Research, Panel Management, Vendor Relationship...
Education
Walsh College of Accountancy and Business Administration 1990 — 1993
BS
Macomb Community College 1986 — 1991
AAS
Valparaiso University 1985 — 1986
Clarkston High School 1982 — 1985
Diploma
TELUS April 2011 - Present
TELUS January 2006 - April 2011
Nordia Inc. 2004 - 2006
Paysystems 2002 - 2003
AFFINA 2001 - 2002
Skills
Call Centers, Leadership, Customer Service, Training, Customer Experience, Telecommunications, Team Leadership, Team Management, Change Management, Performance Management, Call Center, Management, Vendor Management, Wireless, Workforce Management, Employee Engagement, Training Delivery, Customer Satisfaction, Contact Centers, Coaching, Process Improvement
Education
McGill University 1983 — 1987
Union County, NC, Indian Trail Methodist Church, Nutrition for the Elderly May 2014 - August 2014
AFNI November 2009 - February 2012
Accenture 2007 - January 2010
Sprint 2005 - 2006
Nextel 2003 - 2005
Nextel 1999 - 2003
AFFINA 1995 - 1999
Sprint January 1990 - January 1994
Skills
Call Center, Customer Experience, Vendor Management, Workforce Management, BPO, Operational Excellence, Six Sigma, Kaizen, Leadership, Outsourcing, Operations Management, Call Centers, CRM, Change Management, Program Management, Process Improvement, Management, Team Management, Business Process..., Service Delivery, Customer Service, Customer Retention, Cross-functional Team..., Business Development, Team Leadership, Performance Management, Contact Centers, Telecommunications, Quality Assurance, Strategy, Team Building, Business Analysis, Training, Executive Management, Customer Satisfaction, Coaching, Forecasting, Business Process, Project Management, Performance Improvement, P&L Management, Offshoring, Process Management, Start-ups, Resource Management, Salesforce.com, Leadership Development
Education
Salem College 1992 — 1994
BS, Business Administration - Marketing
Kaplan University - Six Sigma Black Belt Certified 2010 — 2010
Six Sigma Black Belt Certified
Kaplan University - Six Sigma LEAN Green Belt Certified 2009 — 2009
Six Sigma LEAN Green Belt Certified
CGN & Associates August 1999 - January 2014
AFFINA May 1994 - August 1999
Skills
Financial Modeling, Financial Accounting, Financial Reporting
Education
University of Illinois at Urbana-Champaign - College of Business 1988 — 1992
BS, Accounting
Daugherty Business Solutions August 2012 - Present
Thomson Reuters June 2009 - Present
Thomson Reuters February 2006 - June 2009
AFFINA September 2003 - September 2005
Inker Toys January 2001 - May 2003
Management Recruiters May 2000 - October 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, SAP, Salesforce.com, Oracle CRM, Business Analysis, Microsoft Visio, Microsoft Project
Education
Lindbergh Senior High School
Southeast Missouri State University
Bachelor of Science (B.S.), Business Administration and Management, General
Webster University
Master of Business Administration (MBA), Marketing/Marketing Management, General
Delta Dental of NJ May 2003 - Present
AFFINA April 1995 - January 2001
Booz Allen Hamilton September 1989 - November 1993
Education
University of Northern Iowa 1983 — 1988
BA, English
Mercy Medical Center January 2008 - Present
Alliant Energy April 2007 - January 2008
St. Luke's Hospital March 2003 - May 2007
Straight Source June 2002 - March 2003
AFFINA May 1994 - August 2000
Goodwill Industries June 1991 - May 1994
Skills
Employee Relations, Recruiting, Human Resources, Employee Benefits, Deferred Compensation, Training, Employment Law, Interviews, Temporary Placement, FMLA, Hiring, Management, Career Counseling, Onboarding, Applicant Tracking..., College Recruiting, New Hire Orientations, Personnel Management
Education
University of Northern Iowa 1986 — 1990
Human Resources Management/Personnel Administration, General
Caterpillar 2003 - Present
AFFINA 1999 - 2003
Education
Illinois State University 2004 — 2008
MBA, Business
Self Employed 2001 - Present
AFFINA 1999 - 2001
Primedia 1996 - 1998
PJS Publications 1995 - 1996
PJS Publications 1990 - 1995
Education
University of Illinois at Urbana-Champaign 1986 — 1990
bachelor, Agricultural Communications
NewAldaya Lifescapes September 2014 - Present
Hinduja Global Solutions April 2011 - November 2013
Hinduja Global Solutions April 2008 - April 2011
AFFINA July 2005 - April 2008
AFFINA June 1998 - July 2005
Hewlett-Packard February 1993 - July 1997
Hewlett-Packard May 1991 - February 1993
Hewlett-Packard October 1990 - May 1991
Hewlett-Packard May 1989 - October 1990
Skills
Employee Relations, Employee Engagement, Workforce Management, Human Resources, Performance Management, BPO, Program Management, HR Policies, HRIS, Deferred Compensation, Personnel Management, Leadership, Recruiting
Education
University of Northern Iowa 1981 — 1985
BA, Social Work
Southeastern Kidney Council ESRD Network 6 March 2014 - Present
National Kidney Foundation November 2011 - Present
Dialysis Patient Citizens 2007 - Present
DaVita May 2006 - Present
Visteon January 2000 - January 2001
AFFINA January 1996 - January 1999
Skills
Public Speaking, Public Relations, Fundraising, Community Outreach, Non-profits, Event Planning, Grassroots Organizing, Nonprofits, Healthcare, Leadership, Volunteer Management, Social Media, Data Entry, Customer Service, Program Development
Education
Central Wesleyan College 1991 — 1993
Business/Corporate Communications
Tri-County Technical College 1989 — 1991
Sociology
Seneca High School 1988 — 1991
Diploma, High School/Secondary Diplomas and Certificates
Seneca High School 1987 — 1991
Diploma, Business Communication
Kaba Ilco February 2008 - Present
AFFINA August 2007 - November 2007
AFFINA February 2005 - August 2007
Education
Université Paris 1 Panthéon-Sorbonne 2000 — 2004
Maitrise, Ressources Humaines
Daugherty Business Solutions August 2015 - Present
Enertech Global, LLC August 2010 - August 2015
AFFINA May 2006 - August 2010
Fedders Corporation September 2002 - May 2006
Miller/White Advertising October 2000 - December 2001
Nelson B Boone Company May 1998 - September 2000
Skills
Graphic Design, Logo Design, Web Design, Layout, CSS, HTML, Illustrator, Photoshop, InDesign, Dreamweaver, ImageReady, Adobe Creative Suite, Adobe Acrobat, Flash Animation, Graphics, Flash, Corporate Identity, Typography, CMYK, Posters, Illustration, Newsletters, Brochures, Flyers, Business Cards, User Interface Design, Image Manipulation, RGB, Javascript, jQuery, Coldfusion, Ruby, Ruby on Rails, Banners, Mac, Interaction Design, Catalogs, Art Direction, Multimedia, Advertising
Education
Louisville Technical Institute 1998 — 2000
A.A.S, Graphic Design
Lamar University 1997 — 1998
Graphic Design
Boy Scouts of America January 2014 - Present
Hy-Vee July 2012 - January 2014
Hansen Dairy December 2012 - June 2013
OtterBox November 2011 - April 2012
Des Moines Chrysler April 2009 - July 2009
S. Joseph & Sons, Inc. DBA Josephs Jewelers February 2003 - March 2009
AFFINA July 2002 - February 2003
Kay Jewelers July 2000 - July 2002
Advanced Systems February 2001 - September 2001
Dillards 1998 - July 2000
Skills
Selling, Customer Experience, Account Management, Marketing Strategy, Jewelry design, Retail Management, Team Leadership, Financial Modeling, Social Networking, Change Management, Project Planning, Fine Jewelry, Food & Beverage, Baking, senior care, Certified Activity..., Youth Leadership, Software Design, Customer Service, Store Management, Jewelry, CRM, Customer Satisfaction, Sales, Management, Retail, Entrepreneurship, Inventory Control, Product Development, Inventory Management, Fashion, Merchandising, Employee Training, Profit, Direct Sales, Microsoft Word, Retail Sales, Visual Merchandising, Facebook, Marketing, Teamwork, Training
Education
Hawkeye Community College 1999 — 2000
Certificate, Network Administration
University of Northern Iowa 1966 — 1971
BA, Business
Cedar Falls High School 1962 — 1966
Pre-Medicine/Pre-Medical Studies
Seagate Technology 2011 - Present
Seagate Technology 2005 - 2011
US Robotics 2000 - 2001
AFFINA 1998 - 2000
Education
The University of Sheffield 1983 — 1986
Fulneck Girls' School 1973 — 1981
Seagate Technology 2011 - Present
Seagate Technology 2005 - 2011
Seagate Technology 2001 - 2005
AFFINA 1998 - 2001
Seagate Technology 1996 - 1998
Seagate Technology 1993 - 1996
Pilkington 1989 - 1993
Pilkington 1986 - 1989
Skills
Go-to-market Strategy, Cross-functional Team..., SSD, Hard Drives, Firmware, Storage, Semiconductors, Product Management, Engineering, Engineering Management, Consumer Electronics, Product Marketing, Strategic Partnerships, Product Lifecycle..., Failure Analysis, Program Management, Product Engineering, Six Sigma, Design of Experiments
Education
The University of Sheffield 1983 — 1986
Bachelor's Degree, Materials Science & Engineering, First Class Honours
Monsanto December 2011 - Present
AFFINA June 2008 - December 2012
AFFINA December 2004 - May 2008
Cooper Bline November 2003 - December 2004
Relocation Realtors of St. Louis September 2002 - October 2003
Archer Daniels Midland Growmark January 2000 - September 2002
Education
University of Missouri-Columbia 1995 — 1999
Bachelor of Science Degree, Ag Systems Management
Design & Technical Services August 2011 - Present
Volt Workforce Solutions March 2011 - August 2011
Volt Workforce Solutions November 2010 - March 2011
Federal Companies September 2008 - February 2010
Federal Companies September 2008 - February 2010
Peoria Chiefs Community Baseball 2009 - 2009
AFFINA May 2008 - September 2008
Johnston's Sporting Emporium August 2007 - May 2008
Peoria Park District April 2003 - August 2006
Education
Monmouth College 2003 — 2007
Bachelors, Mathematics
Woodruff High School 2000 — 2003
Monsanto October 2013 - Present
Monsanto 2011 - 2013
Monsanto 2010 - 2011
Monsanto 2009 - 2010
Monsanto 2007 - 2009
Monsanto 2001 - 2007
AFFINA 2000 - 2001
Edward Jones 1999 - 2000
Education
Southern Illinois University, Carbondale 1997 — 1998
Bachelor of Science, Agricultural Business Economics
Belleville Area College 1995 — 1997
Associate of Science (AS), Business
Telvista Inc. March 2015 - Present
Ameridial January 2014 - March 2015
PCCW Teleservices September 2011 - January 2013
PRC October 2009 - August 2011
AFFINA August 2008 - April 2009
Sutherland Global Services 2004 - 2007
Sutherland Global Services 2004 - 2007
Skills
KPO, Vendor Management, Call Center, Direct Sales, Sales Operations, Sales Management, CRM, Sales, Business Development, New Business Development, Account Management, Solution Selling, Team Management, E-commerce, Customer Retention, Telecommunications, Contact Centers, Operations Management, Team Building, Contract Negotiation, Leadership, Executive Management, Call Centers
Education
Syracuse University - Martin J. Whitman School of Management 1983 — 1988
BA, Marketing/Finance
Greece Athena
Regents
Affina Sales Manager/Internet Marketing/WebmasterSamaritan Ministries International1998 - 1999
Moss Advertising 1997 - 1999
OSF HealthCare 1990 - 1994
WCIC New Life Radio 1989 - 1992
WPAD/WDDJ Radio 1979 - 1980
WSIU Radio, National Public Radio affiliate 1978 - 1980
Skills
Customer Experience, Market Research, Call Center, Competitive Analysis, Customer Satisfaction, Call Centers, CRM, Customer Retention, Account Management, B2B, Vendor Management, Salesforce.com, Analytics
Education
Moody Bible Institute 1991 — 1993
Theology/Theological Studies, 4 point
Southern Illinois University, Carbondale 1974 — 1980
Bachelor's degree, Human Communication, Broadcasting Production and Progamming
Konica Minolta Business Solutions U.S.A., Inc. 2014 - Present
Cintas Document Management January 2013 - Present
Lee Enterprises November 2010 - December 2012
Mudd Advertising June 2010 - November 2010
AFFINA February 2010 - June 2010
Computer Consulting Center January 2008 - May 2009
Primerica Life Insurance January 2008 - May 2009
2006-2007Sam's Club June 2006 - June 2007
Hy-vee Grocery January 2000 - January 2005
Skills
Sales, Customer Service, Leadership, Marketing, Sales Operations, Market Research, Selling, Inventory Management, Troubleshooting, Fundraising, Computer Hardware, Research, Marketing Research, Insurance, Advertising, Online Advertising, Advertising Sales, Social Media Marketing, Operating Systems, Social Media, Digital Media, Marketing Communications
Education
University of Northern Iowa 2007 — 2009
BA, Marketing
University of Northern Iowa 2007 — 2009
Bachelor of Arts, Marketing: Sales and Advertising
Delta Sigma Theta, Incorporated January 2010 - June 2010
Geico Insurance Company March 2003 - October 2009
AFFINA January 2000 - March 2003
U. S. Army December 1990 - April 1994
Skills
Insurance, Management, Training, Nonprofits, Employee Benefits
Education
Tidewater Community College
Applied Science, Sociology
C.H. Robinson November 2012 - Present
Security Industry Specialists, Inc. February 2012 - August 2012
Security Industry Specialists, Inc. June 2010 - February 2012
AFFINA February 2010 - February 2010
KAM Line June 2009 - August 2009
Skills
Corporate Security, Program Management, Customer Service, Strategic Planning, Team Leadership, Security Clearance, Account Management, Operations Management, Force Protection, Security Management, Project Management, Team Building, Private Investigations, Microsoft Office, Weapons, Security, Coaching, Security Operations, Tactics, Training, Supervisory Skills, Physical Security, Surveillance, Leadership, Security Audits, Counterterrorism, Workplace Violence, Asset Protection, Firearms, Management, Policy, Executive Protection, Emergency Management, Personal Protection, Leadership Development, Transportation, Intelligence Analysis, Event Planning, Counterintelligence, Military, Military Operations, Military Experience, Logistics, Sales, Homeland Security, Security Training, Crisis Management, Risk Assessment, Public Speaking, Close Protection
Education
University of Northern Iowa 2005 — 2009
B.A., Sociology, Geography, History
University of Northern Iowa 2005 — 2009
Bachelor's degree, Sociology
AIMIA March 2014 - Present
WorldPay February 2013 - November 2013
Idea (formerly Ajilon Consulting), Montreal Solutions Center, Montreal February 2011 - December 2012
Idea a division of Modis Canada Inc. (formerly Ajilon Consulting) May 2008 - February 2011
Idea a division of Modis Canada Inc (formerly Ajilon Consulting) February 2007 - May 2008
Optimal Payments April 2004 - May 2006
AFFINA September 2000 - February 2004
Skills
Call Center, Technical Support, Help Desk Support, Customer Service, Management, Training, Leadership, Project Management, Troubleshooting, Coaching, Customer Satisfaction, Process Improvement, Relationship Management, Maintaining Strong..., Team Management, Account Management, Call Centers, Change Management, Quality Assurance, Security, Strategy, Team Building, Team Leadership, Business Process
Education
McGill University
Bachelor of Arts (B.A.), Political Science
McGill University
Certificate, Public Relations
Rabo AgriFinance September 2013 - Present
Monsanto August 2008 - October 2011
Monsanto May 2008 - August 2008
AFFINA February 2008 - February 2008
Emmis Communications May 2006 - August 2006
Education
Webster University 2015 — 2016
Master of Business Administration (MBA)
University of Missouri-Columbia 2003 — 2007
Bachelor of Science, Economics, 3.6
De Smet Jesuit High School 1999 — 2003
General Dynamics Health Solutions September 2010 - Present
Clive Jaycees January 2012 - December 2012
Iowa Junior Chamber - Iowa Jaycees January 2012 - December 2012
Iowa Junior Chamber - Iowa Jaycees February 2011 - December 2011
Clive Jaycees January 2011 - December 2011
International Business Machines September 2009 - September 2010
AFFINA August 2008 - September 2009
Broadcast Music, Inc. May 2008 - August 2008
Iowa State University August 2004 - July 2008
Statistics in the Community (StatCom) October 2007 - May 2008
Skills
Troubleshooting, Process Improvement, Quality Assurance, Testing, Automation, Programming, SAS, SQL, Scripting, Perl, Databases, Oracle, SDLC, Statistics, Data Analysis, Analysis, Data Warehousing, Project Management, Requirements Gathering, Requirements Analysis, Business Analysis, Software Development, Software Documentation, VMware, Operating Systems, Unix, Linux, Windows, Microsoft Office, Microsoft Excel, Excel, Access, SharePoint, Visual Basic, Business Intelligence, Data Mining, Program Management, Integration, Enterprise Architecture, HTML, Team Leadership, System Administration, Systems Analysis, Technical Support, Statistical Software, Problem Solving, Typing, Documentation, Analytics, SAS Programming
Education
Iowa State University 2004 — 2008
Bachelor of Science, Statistics
Hudson High School 2000 — 2004
Diploma
John Deere June 2011 - Present
John Deere by Volt Services December 2009 - June 2011
AFFINA March 2009 - December 2009
Skills
SAP R/3, SAP Netweaver, Statistics, Six Sigma, Visual Basic, C++, Data Analysis, Computer Hardware, Composition, Problem Solving, Technical Writing, English grammar, Logic Design, Business Process..., Interpersonal..., Supplier Negotiation, Strategic Sourcing, Keyboardist, Microsoft Excel, Sales & Use Tax, Algorithm Design, Cost Saving Initiatives, Project Management, Project Initiation, Professional Mentoring, Result Oriented, Root Cause Analysis
Education
Saint Ambrose University
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Northern Iowa 2007 — 2010
Bachelor of Arts, Mathematics
University of Northern Iowa 2004 — 2007
Bachelor of Arts, English Language & Literature
Iowa Central Community College 2001 — 2004
Associate of Arts (AA), Computer Science
Caterpillar Inc. (Volt Technical Services) April 2011 - Present
Waubonsee Community College January 2009 - March 2012
Whole Foods Market January 2011 - April 2011
Navistar Inc May 2009 - November 2010
Lamin-Art September 2008 - May 2009
AFFINA August 2005 - May 2006
Skills
Materials Management, Supply Chain Operations, Supply Chain Management, Logistics, ERP, DRP, MRP, French, Hindi, French literature, Dealer Management, Toolkit, CSCP, Supplier Negotiation, Supplier Quality, Supplier Development, Supplier Performance, Bilingual, Bilingual English-French, Manufacturing Operations, Microsoft Office, Long-term Customer..., Cross-functional Team..., Inventory Management, Supply Management, Collaborative Problem..., Procurement
Education
University of Virginia 2006 — 2008
Master of Arts (MA), French Language and Literature
Université de Franche Comté, Centre de Linguistique Appliquée 2004 — 2005
Knox College 2001 — 2005
Bachelor of Arts (BA), Modern Languages (French)
St. Xavier's College 1998 — 2000
Bachelor of Science (BS), Chemistry
AgencyBloc July 2012 - Present
PFGBEST February 2011 - July 2012
Affina August 2010 - February 2011
Skills
VB.NET, ASP.NET, Microsoft SQL Server, ASP, T-SQL, Visual Studio, AJAX, .NET, jQuery, LINQ
Education
University of Northern Iowa 2004 — 2010
BA, Management Information Systems
Caterpillar Inc. January 2015 - Present
Caterpillar Inc. June 2011 - December 2014
Caterpillar Inc. March 2008 - May 2011
Volt March 2007 - February 2008
AFFINA June 1999 - February 2007
Marquette Group June 1996 - 1998
AFFINA March 1993 - June 1996
Skills
Workforce Management, Contact Centers, Marketing, Inbound Marketing, Strategic Planning, Call Centers, Process Improvement, Forecasting, Customer Service, Customer Experience, Market Research, Contact Center..., Customer Engagement, Marketing Analytics
Education
Millikin University 1988 — 1992
BS
Washington Community High School
Centene Corporation August 2015 - Present
Enterprise Fleet Management May 2014 - August 2015
MTM, Inc. October 2013 - May 2014
Citi October 2012 - October 2013
Magellan Health Services February 2011 - October 2012
Apex Systems June 2010 - October 2010
AFFINA September 2007 - January 2010
Monsanto January 2006 - August 2007
Skills
SDLC, SharePoint, Business Process, Software Documentation, Agile Methodologies, Quality Assurance, Analysis, Requirements Gathering, Project Management, Strategy, Access, Training, SQL, Business Requirements, Strategic Planning, Web Applications, Time Management, Supply Chain, Cognos, Waterfall, Business Analysis, Visio, Requirements Analysis, Business Intelligence, Business Intelligence..., Data Governance, Process Improvement, Gap Analysis, Leadership, Microsoft SQL Server, Business Process..., Data Migration
Education
Lindenwood University
Lindenwood University
Bachelor's degree
Xerox May 2013 - Present
Berry Tree Experts March 2012 - May 2013
Greenbrier Management November 2012 - February 2013
Norfolk Redevelopment April 2010 - January 2012
Chesapeake Redevelopment May 2006 - April 2010
Portsmouth Redevelopment and Housing July 2003 - May 2006
AFFINA July 2001 - April 2003
Skills
Photoshop, PowerPoint, Typing, Project Coordination, Microsoft Office, Office Administration, Multi Tasking, Public Relations, Program Facilitation, Human Resources
Education
Western Governors University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Tidewater Community College
Associate's degree, Information Technology
AFFINA 2010 - 2012
Gray Interplant Systems, Inc. January 2004 - January 2008
TNT Logistics January 2001 - January 2004
Sumitomo Electric Wiring Systems January 1999 - January 2000
Mitsubishi Motors North America, Inc. February 1988 - February 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Relations, Excel, Quality Assurance, Production Management, Production Planning, Launch Coordination, Logistics Analysis, Production Control, Packaging Engineering, Operations Specialist, Training, Microsoft Excel, Production Managment, Human Resources, Logistics, Recruiting, Call Centers, Continuous Improvement, Management, Manufacturing, Kaizen, Process Control
Education
Southern Illinois University, Carbondale 1969 — 1971
None, Communication and Media Studies
Richwoods Community High School 1967 — 1969
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
State of Missouri Children's Division January 2005 - January 2011
Children's Division 2005 - 2011
AFFINA January 2004 - January 2005
Skills
Social Services, Call Center, Organizational..., Editing, Strategic Planning, Interviews, Workforce Management, Customer Satisfaction, Training, Customer Service
Education
University of Northern Iowa
Bachelor of Arts, Psychology
Halliburton October 2011 - Present
Master Corporation April 2008 - September 2011
AFFINA August 2007 - March 2008
Skills
Carpentry, Iron, rodbuster, Materials Management, Spanish, Computer Literate, Explosives, Civil Engineering, Surveying
Education
Odessa College 1995 — 1998
na, General Studies
Odessa High School 1991 — 1994
High School Degree
Supercuts January 2011 - Present
AFFINA September 2009 - December 2009
Starbucks July 2007 - September 2009
Skills
10 Key, Microsoft Office, Microsoft Word, Microsoft Excel, 55 wpm, English, Spanish, Fax, Copying, Time Management, Multi Tasking
Education
The University of Texas at El Paso 2005 — 2006
Jefferson High School 2001 — 2005
High School Diploma
Affina September 1996 - February 1998
CAPE Health Plan 1993 - 1998
Skills
Claims Management, Accounts Receivable, Accounts Payable, Employee Management, Training, staff reviews, Conflict Resolution, Conflict Management, Policy
Education
University of Detroit Mercy 2009 — 2012
Master's degree, Health/Health Care Administration/Management
University of Michigan-Dearborn 2007 — 2009
Bachelor's degree, General Studies
Xerox August 2010 - Present
AFFINA 1998 - 2003
Skills
Benefits Administration, Management, Strategic Planning, Human Resources, Auditing, Software Documentation, User Acceptance Testing, Lean Manufacturing, Leadership, Databases, Change Management, Recruiting, Training, Analysis, Talent Management, Data Analysis, Performance Management, Program Management
Education
University of Northern Iowa 1993 — 1998
Bachelor's degree, Business Analysis