Affinion Group
Industry: Insurance company
DescriptionAffinion Group is a private company based in Stamford, Connecticut that provides customer engagement and loyalty programs. Affinion designs, markets, and services programs that deal with customer relationships for other businesses. The company claims to reach 250 million consumers in 20 countries. Headquarters: Stamford, Connecticut, United States Number of employees: 3,369 (2016) CFO: Greg Miller General counsel: Brian Fisher Subsidiaries: Webloyalty, Affinion International Travel, Parent organization: Affinion Group Holdings Inc
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1,317 Affinion Group employees in database. Find out everything there's to know about Affinion Group employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Affinion Group Employees
Recruitics November 2014 - Present
Nielsen April 2014 - July 2014
Affinion Group July 2011 - February 2014
EC Scott Group May 2010 - July 2011
FrontLine Marketing November 2007 - August 2009
J. Crew September 2005 - October 2007
Skills
Masters of Business..., Microsoft Office, Project Management, Social Media Marketing, Advertising, Social Media, Outlook, Marketing Communications, PowerPoint, Marketing Strategy, Account Management, Microsoft Excel, Microsoft Word, Event Planning, Marketing, Leadership
Education
Johns Hopkins Bloomberg School of Public Health 2015 — 2016
Specialization, Data Science
Fairfield University 2008 — 2011
Masters of Business Administration, Marketing, 3.6 GPA
Carleton College 2001 — 2005
Bachelors of Arts, Psychology
Affinion Group October 2014 - Present
Affinion Group May 2013 - October 2014
Gems Sensors January 2009 - December 2012
Skills
TCP/IP, Microsoft Servers, Active Directory, DNS, SharePoint, RIP, OSPF, EIGRP, STP, Microsoft Exchange, Ticketing Systems, Routers, Help Desk Support, Switches, Servers, System Administration, Windows Server
Education
Central Connecticut State University
Bachelor of Science (B.S.), Networking Technology
Oliver Wolcott Regional Vocational Technical Sch
zulily November 2014 - March 2015
Chase Home Finance January 2013 - October 2014
Affinion Group July 2009 - December 2011
Ohio Drop Off June 2009 - July 2009
Skills
Administrative Work, Bilingual, Brand Loyalty, Social Media, Strong Attention to..., Travel Arrangements, Phone Etiquette, Fast Learner, Fast Paced Environment, Web Design, Communication Skills, Writing, Learning Quickly, Interpersonal Skill, Blogging, Time Management, Adobe Creative Suite, Google Analytics, Affiliate Marketing, HTML, CSS, Photoshop, Dreamweaver, Oracle
Education
Columbus State 2012 — 2015
Associate's degree, Marketing
Charisma + 2 April 2013 - Present
Fullscreen, Inc January 2013 - Present
Charisma + 2 October 2011 - Present
Safelite AutoGlass January 2011 - September 2011
Affinion Group June 2010 - November 2010
Wells Fargo January 2010 - April 2010
Education
Columbus College of Art & Design 2011 — 2013
Fashion/Apparel Design
IFTIN January 2012 - Present
Marshalls Clothing store August 2010 - July 2011
Affinion Group October 2005 - June 2010
Education
Columbus State 1994 — 2002
whetstone high school 1979 — 1981
hugh dipolma
NetJets March 2014 - Present
Improving Enterprises November 2013 - Present
Affinion Group November 2013 - February 2014
eHealth Data Solutions April 2011 - November 2013
Case Western Reserve University August 2007 - May 2008
Case Western Reserve University July 2005 - December 2006
Skills
C++, Java, C#, Scrum, Web Development, SQL, Software Development, Test Driven Development, Ruby, PHP, Agile Methodologies, JavaScript
Education
Case Western Reserve University
BS, Electrical Engineering
Time Warner Cable October 2014 - Present
JPMorgan Chase September 2013 - September 2014
Affinion Group December 2007 - September 2013
Affinion Group December 2007 - 2008
Walt Disney World March 2002 - March 2003
Skills
Process Improvement, Workforce Management, Call Center, Call Center Development, Customer Satisfaction, Customer Experience, Customer Retention, Vendor Management, Avaya, CRM, Operations Management, Call Center..., Performance Management, Customer Service, Business Process..., Team Leadership, Call Centers, Training, Outsourcing, Access, Quality Assurance, Business Analysis, SharePoint, Leadership, Management, Cross-functional Team...
Education
Columbus State 2012 — 2016
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Travelers February 2014 - Present
Travelers Insurance February 2007 - February 2014
Affinion Group 2005 - 2007
Kipany Productions 2003 - 2005
Pitney Bowes 1999 - 2002
Pitney Bowes 1995 - 1999
Pitney Bowes 1991 - 1995
Pitney Bowes 1985 - 1991
Young & Rubicam Advertising 1981 - 1985
Skills
Direct Marketing, Direct Mail, Email Marketing, Digital Marketing, Advertising, Media, Integrated Marketing, Property & Casualty..., Telemarketing, Customer Satisfaction, Instructor-led Training, Marketing Communications, Market Research, Marketing Strategy, Customer Retention, Customer Acquisition, Consumer Marketing, Metrics Reporting, Modeling, Lead Generation, Analytics, Multi-channel Marketing, B2B Marketing, Marketing Analytics, Customer Insight, Direct Response, Customer Experience, Marketing Management, Strategy, Segmentation, Strategic Planning, Mobile Marketing, Sales Operations, Leadership, Management, Marketing, New Business Development, Database Marketing, Product Development, Competitive Analysis, Insurance, Interactive Marketing, CRM, Marketing Research, Business Strategy, Online Marketing, Product Marketing, Strategic Partnerships, Program Management, Social Media
Education
Columbia University - Columbia Business School 1979 — 1981
Master of Business Administration (MBA), Marketing
Stony Brook University 1975 — 1978
Bachelor of Arts (B.A.), History
Verizon Wireless 2014 - 2015
Affinion Group 2010 - 2013
Affinion Group 1999 - 2010
Affinion Group 1997 - 1999
Affinion Group 1996 - 1997
Skills
Integrated Marketing, Customer Acquisition, Database Marketing, Direct Marketing, Analytics, Team Building, Project Management, Staff Development, Project Planning, Data Mining, Marketing Analytics, Predictive Modeling, Statistical Modeling, Modeling, Market Analysis, Segmentation, Business Intelligence, Web Analytics, SAS, Leadership, Analysis, Data Analysis, Multi-channel Marketing, Customer Insight, Strategy, Market Research, Marketing Research, Management
Education
Brown University
Ph.D., Demography and Population Studies
University of Louisville
MA, Sociology (Applied Statistics)
Ewha Womans University
BA, Sociology
Eaton Vance August 2015 - Present
RMI Corporation June 2014 - July 2015
Affinion Group June 2013 - August 2013
Skills
Microsoft Excel, Microsoft Word, Facebook, Twitter, Lawson Financial..., Outlook, PowerPoint, Social Media, Social Networking, Time Management, Microsoft Exchange, Event Planning, Access, Accounting, Data Entry, Business Analysis, Critical Thinking, Customer Service
Education
Central Connecticut State University 2010 — 2014
Bachelor's degree, Accounting
Affinion Group July 2015 - Present
Tronox September 2013 - June 2015
Deloitte & Touche LLP January 2011 - September 2013
Hemlock Ridge Road Tax District, New Milford, CT May 2009 - August 2010
KSP Construction LLC May 2005 - January 2008
Western Connecticut State University May 2007 - September 2007
Skills
Finance, Business Analysis, Success Driven, Team Building, Process Improvement, Leadership, Portfolio Management, Marketing, Internal Controls, Accounting, Analysis, Risk Management
Education
Fairfield University 2008 — 2010
MBA, Finance
Western Connecticut State University 2005 — 2008
BBA, Finance - Investments & Markets
College of the Ozarks
Reed Elsevier April 2011 - Present
Affinion Group April 2008 - April 2011
Bridgewater Associates May 2007 - April 2008
UTC January 2004 - January 2007
Skills
PMP, Microsoft Office, Product Management, Project Management, SharePoint, Business Analysis, Teamwork, Technical Writing, Internal Audit, New Yorker, Trading Systems, Trac, Financial Services, APIs, Full SDLC, Agile Methodolgy, Agile & Waterfall..., Software Documentation, Equities, EMD, Program Management, Management, Mobile Devices, Leadership, Agile Methodologies, Vendor Management, Cross-functional Team..., Integration, Software Development, Strategy, SDLC
Education
Carnegie Mellon University 2003 — 2004
MS, Information Systems
University of Massachusetts, Amherst 1999 — 2003
BS, Engineering
IGI Laboratories, Inc October 2014 - Present
Affinion Group January 2012 - June 2014
Rastelli Foods Group, Inc. July 2010 - January 2012
Skills
Forecasting, Budget, Microsoft Excel, Accounting, Financial Reporting, Variance Analysis, Accruals, General Ledger, Fixed Assets, Journal Entries, Great Plains Software, Financial Statements, Hyperion Enterprise, Account Reconciliation, Bank Reconciliation, Sarbanes-Oxley Act, Revenue Recognition, Accounts Payable, Strategic Planning, Essbase, Customer Service, Balance Sheet, Accounts Receivable, Microsoft Office, Microsoft Word, Financial Accounting, Financial Analysis, Budgets
Education
Catawba College 2006 — 2010
Bachelor of Science (BS), Accounting
Affinion Group June 2000 - May 2012
Affinion Group June 2000 - May 2012
Affinion Group 2000 - 2012
Affinion Group 2000 - 2012
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, AS 400, Lawson
Education
Columbia State Community College
Associates, General Studies; an Emphasis in Business
Affinion Group March 2015 - Present
Liberty Mutual Insurance July 2013 - February 2015
Liberty Mutual Insurance October 2011 - July 2013
Liberty Mutual Insurance December 2010 - October 2011
Liberty Mutual Insurance March 2008 - December 2010
Skills
Business Analysis, Windows 7, Technical Support, Microsoft Office, SDLC, SharePoint, Requirements Gathering, Windows Vista, Computer Hardware, VBScript, SCCM, Requirements Analysis, Visio, Customer Service, Windows Embedded, Managed Print Services, OSD, MDT, Thin Computing, Mobile Devices, Windows 8.1, Troubleshooting, Process Improvement, Vendor Management, Testing, Operating Systems
Education
Bryant University 2003 — 2007
B.S.B.A, Computer Information Systems
Citi October 2014 - Present
Affinion Group September 2012 - Present
Wyndham Worldwide May 2012 - August 2012
China Construction Bank June 2010 - August 2010
China Construction Bank International May 2009 - July 2009
Skills
SAS programming, JMP, Microsoft Excel, Data Mining, Multivariate Analysis, Actuarial Science, R, Statistical Modeling, Optimizations, SQL, SOA, Operations Research, Analysis
Education
Cornell University 2011 — 2012
Master of Professional Study, Statistical Science
State University of New York at Buffalo 2010 — 2011
Master of Science, Industrial Engineering
State University of New York at Buffalo
BS/BA, Finance and Mathematics, 3.83
Catalex, LLC September 2014 - Present
Affinion Group March 2010 - July 2013
Affinion Group August 2008 - February 2010
Affinion Group March 2007 - August 2008
Affinion Group May 2005 - February 2007
Trilegiant June 2003 - May 2005
CUC International July 1995 - May 2003
Entertainment Publications September 1990 - June 1995
Skills
Direct Marketing, Strategic Partnerships, CRM, Marketing Management, Product Management, E-commerce, Strategy, Business Development, Account Management, Marketing, Customer Acquisition, Direct Mail, Multi-channel Marketing, Database Marketing, Loyalty Programs, Email Marketing, Business Relationship..., Marketing Strategy, Customer Retention, Integrated Marketing, Advertising, Sales, Analytics, Segmentation, Vendor Management, B2B, Leadership, Management, P&L Management, Strategic Planning, B2B Marketing, Market Planning, Lead Generation, Executive Management, Digital Marketing, Product Marketing, Mobile Marketing, Loyalty Marketing, Competitive Analysis, Online Marketing, Interactive Marketing, Salesforce.com, SEM, Digital Strategy, Online Advertising, Brand Management, Brand Development, Affiliate Marketing, Partnership Marketing, Relationship Marketing
Education
California State University-Hayward - School of Business and Economics 1984 — 1988
Bachelor of Science (BS), Business Administration and Marketing
Affinion Group July 2014 - Present
Sidoti & Company, LLC October 2006 - July 2014
Merrill Lynch October 2003 - October 2006
Skills
Financial Modeling, Equity Research, Bloomberg, Investments, Capital Markets, Financial Analysis, Hedge Funds, Equities, Finance, Series 7
Education
Bucknell University 1998 — 2002
Bachelor of Science (BS), Business Administration and Management, General
Princeton Day School
IMAC April 2014 - Present
Transamerica Financial Solutions July 2010 - April 2014
Coverdell July 2005 - July 2010
Affinion Group March 2003 - July 2005
Skills
Financial Services, Insurance, Sales, Direct Marketing, Georgia Licensed..., New Business Development, Relationship Management, Direct Mail, Business Development, Customer Retention, Account Management, Strategic Planning, Marketing Strategy, Executive Management, Lead Generation, Marketing, Analytics, Customer Acquisition, Strategic Partnerships, Salesforce.com, Strategy, P&L Management, Financial Institutions, Competitive Analysis, Database Marketing
Education
Bryant University 1984 — 1987
Master of Business Administration (M.B.A.), Management
University of Rhode Island 1976 — 1980
Bachelor of Science in Business Administration (B.S.B.A.), Finance
JPMorgan Chase July 2014 - Present
JPMorgan Chase July 2013 - July 2014
JPMorgan Chase November 2011 - June 2013
Affinion Group January 2011 - October 2011
Skills
Customer Service, Call Centers, Process Improvement, Customer Retention, Customer Satisfaction, Banking, Leadership, Customer Experience, Credit, Sales, Vendor Management, Financial Services, Microsoft Excel, Access, Outlook, Business Analysis, Microsoft Word, PowerPoint, Mortgage Servicing, Home Equity Lines of..., Home Equity Loans, System Testing
Education
Columbus State 2015 — 2018
Computer Science
Wright State University
Computer Science
First Data Corporation July 2014 - Present
Blackhawk Network January 2013 - June 2014
Affinion Group November 2011 - December 2013
American Express 1991 - 2007
Citi 1985 - 1991
Skills
Strategic Partnerships, Management, Marketing Strategy, Project Management, Account Management, Analytics, Strategy, Product Development, Sales Management, CRM, Negotiation, B2B, Leadership, Marketing, Start-ups, Cross-functional Team..., New Business Development, Business Strategy, Financial Services, Product Management, Strategic Planning, Customer Acquisition, Business Development, Credit Cards, E-commerce, SaaS, Competitive Analysis, Salesforce.com, Entrepreneurship, Direct Marketing, Lead Generation, P&L Management, Product Marketing, Team Building
Education
Bryant University 1979 — 1983
Key Bank NA February 2015 - Present
Nationwide Insurance September 2014 - Present
Hickory Ridge Agler Condominiums October 2013 - June 2014
J.P. Morgan 2012 - August 2013
Chase August 2010 - October 2012
Affinion Group March 2009 - August 2010
Skills
Customer Retention, •Ability to make sound..., Customer-focused, •High attention to..., Self starter and a team..., Goal-oriented..., •Well organized,..., Financial Services, Financial Analysis, Loans, Management, Human Resources, Banking, Mortgage Lending, Public Speaking, Community Outreach, Strategic Planning, Budgets, Payments, Negotiation, Account Reconciliation
Education
Capital University Law School 2014 — 2014
Paralegal Certificate, Legal Assistant/Paralegal
Franklin University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
University of Toledo 2004 — 2008
Bachelor of Business Administration (BBA), Finanacial Service
Affinion Group January 2011 - Present
Connexion Loyalty Travel Solutions September 2009 - January 2011
Carlson Companies August 1999 - June 2009
Carlson Marketing Worldwide August 1999 - June 2009
Carlson Marketing Group August 1999 - June 2009
Carlson Wagonlit Travel August 1991 - August 1999
Skills
Employee Training, Instructional Design, E-Learning, Captivate, Training, Process Improvement, SharePoint, Coaching, Learning Management..., ADDIE, Leadership, Program Management, Instructor-led Training, Management, Human Resources, Onboarding
Education
Century College 2009 — 2009
Certificate, Web Design
Computer Education 2009 — 2009
Certificate, Captivate
University of Minnesota-Twin Cities 2004 — 2006
Master of Education, Human Resource Development
Public Consulting Group April 2014 - Present
Affinion Group January 2011 - February 2014
Commercial Works, Inc. October 2001 - January 2009
By Design Delivery & Detail February 1998 - October 2001
Volunteer Energy March 1998 - February 1999
AT&T 1980 - 1997
Skills
Account Management, Customer Service, Call Centers, CRM, Management, Sales, Project Planning, Human Resources, Team Building, Marketing, Leadership, Process Improvement
Education
Columbus State Community College 1987 — 1988
Business
Brookhaven High School 1972 — 1975
HS Diploma, College Prep
Professional Advertising Systems, Inc. July 2013 - Present
Affinion Group April 1994 - February 2013
List Maintenance Corp. 1989 - 1994
Skills
Database Marketing, Direct Marketing, Direct Mail, Email Marketing, Marketing, Multi-channel Marketing, Customer Acquisition, Loyalty Programs, Databases, Data Security, Compliance, Automation, Data Management, Team Management, Team Leadership, Leadership Development, Staff Development, Employee Training, Product Marketing, Business Process..., Process Optimization, Leadership, Management, Lead Generation, CRM, Product Management, Online Marketing, Linux, Strategy
Education
Clarkson University 1984 — 1988
B.S., Mathematics and Computer Science
Amazon March 2014 - Present
Yahoo! May 2010 - February 2014
Associated Content August 2008 - May 2010
Microsoft March 2006 - August 2008
Affinion Group 2003 - 2006
True Gravity 2000 - 2001
Skills
Online Advertising, Direct Marketing, Advertising, Sales, Digital Marketing, Integrated Marketing, Digital Media, Digital Strategy, Affiliate Marketing, E-commerce, Web Analytics, Content Strategy, Salesforce.com, SEO, Email Marketing, digital advertising, French, Mobile Advertising, Strategic Partnerships, New Media, Advertising Sales, Mobile Marketing, Social Media Marketing, Strategy, Marketing, Facebook, Mobile Devices, Display Advertising, PPC
Education
Concordia University 2000 — 2001
Graduate Degree
Concordia University 1995 — 1999
Bachelor of Arts (B.A.)
Affinion Group March 2008 - June 2013
Serendipity Communications March 2006 - March 2008
MBI Inc. September 2002 - March 2006
Skills
Direct Marketing, Digital Marketing, Product Management, Direct Mail, Customer Acquisition
Education
Columbia University in the City of New York 1998 — 2002
Bachelor of Arts, English, Creative Writing
HP Enterprise Services May 2012 - Present
Affinion Group 2010 - 2011
Affinion Group 2009 - 2010
Affinion Group 2008 - 2009
Affinion Group 2006 - 2008
Ford Credit 2000 - 2006
Skills
Data Analysis, Microsoft Excel, Financial Reporting, Process Improvement, Access, Accounts Receivable, Salesforce.com, Toad, Project Management, Leadership, Vendor Management, Problem Solving, Financial Analysis, Operations Management, Credit, TFS, Microsoft Word, Excel, Research, Billing, Balance, Spreadsheets, SOX, Outlook, Word, Cost Savings, Oracle SQL, ITIL v3 Foundations..., Call Centers, Business Analysis, Invoicing
Education
Columbia State Community College 1991 — 1993
Business Administration
PCMALL July 2006 - Present
PC Mall 2006 - Present
Affinion Group 2004 - 2006
Skills
Account Management, Team Leadership, Logistics, Computer Hardware, Online Advertising, Channel Partners, Enterprise Software, Leadership, Sales Management, Sales, Direct Sales, Salesforce.com, Sales Process, Solution Selling, Social Skills, HP, Cold Calling, Management, Canadian History, Customer Satisfaction, Networking, Data Center, Business Development, B2B, Strategic Partnerships, Lead Generation, SaaS, Selling, Managed Services, Customer Retention, Training, Persuasion
Education
Concordia University 2001 — 2004
BA, English Literature
York University
Affinion Group August 2008 - November 2010
Unilever December 1998 - August 2008
The Hartford September 1983 - December 1998
Skills
Building Strong Teams, Resource Management, Requests for Proposals, Vendor Selection &..., Training & Development, Scheduling, Project Budgeting, Internal Communications, Vendor Management, Vendor Relations, Team Leadership, Cross-functional Team..., Project Portfolio...
Education
The George Washington University
Master's Certificate, Project Management
University of Hartford
MBA, Information Systems
Central Connecticut State University
BS, Business Administration
Affinion Group 2013 - Present
Lowe's Companies, Inc. 2007 - 2012
Lowe's Companies, Inc. February 2006 - May 2007
Lowe's Companies, Inc. July 2005 - February 2006
Lowe's Companies, Inc. February 2002 - July 2005
Payless Cashways 1998 - 2001
Skills
Performance Management, Employee Engagement, Employee Relations, Human Resources, Talent Management, Leadership, Succession Planning, Recruiting, Workforce Planning, Team Building, Leadership Development, Benefits Administration, Coaching, Change Management, Retail, Strategic Planning, Labor Relations, Organizational Design, Union Avoidance, Organizational..., Talent Acquisition, HR Policies, HR Consulting, Performance Improvement, Employment Law, Training Delivery, SPHR, Strategic Human..., Microsoft Office, Supply Chain Management, Instructional Design, Curriculum Design, Strategic HR, Diversity & Inclusion, Conflict Management, Training Facilitation, Human Resource..., Human Resource Planning, HR Transformation, Contract Negotiation, Talent Developer, Strategic Communications, Logistics Management, Building Relationships, Compensation..., Innovation, Problem Solving, Writing, Communication, Communication Skills
Education
Cedarville University
Master of Business Administration (M.B.A.)
Westmont College
BA, Psychology
Alcoa April 2012 - Present
US Foodservice June 2010 - October 2011
Bridgewater Associates, Inc August 2008 - April 2009
Macy's, Inc. (Home Store Division) November 2005 - August 2008
H. Muehlstein & Co. Inc October 2004 - October 2005
Health Net December 2002 - April 2004
Affinion Group April 1999 - September 2002
Skills
Employee Benefits, Human Resources, Performance Management, Process Improvement, Recruiting, Employee Relations, New Hire Orientations, Personnel Management, Team Building, Employment Law, Leadership, FMLA, Sourcing, Policy, Management
Education
American Management Association
Certificate, Human Resource Management
Cornell University
Certificate, Human Resource Studies
Mississippi State University
University of Bridgeport
BA, Psychology/Sociology
Hometown Urgent Care and Occupational Health September 2014 - Present
Nationwide Childrens Hospital April 2014 - August 2014
Mast Global Logistics September 2006 - August 2012
Affinion Group November 2003 - May 2012
Affinion Group November 2000 - November 2003
Skills
Exceptional listener..., Computer-literate..., Goal-driven leader able..., Resourceful team player..., Adaptable, positive,..., Dependable, responsible..., Loyal and dedicated..., Time Management, Public Speaking, PowerPoint, Management, Leadership, Access, Customer Service, Event Planning, Coaching, Marketing, Strategic Planning, Team Building, Training
Education
Columbus State 2012 — 2016
Associate's Degree, Radiologic Technology/Science - Radiographer, 3.52 overall GPA
Wright State University 1998 — 2000
Independence High School 1991 — 1995
Synchrony Financial January 2014 - Present
Affinion Group July 2013 - December 2014
Stabridge Suites Dublin May 2012 - March 2013
Skills
Hospitality, Hotels, Front Office, Food & Beverage, Hotel Management, Micros, Billing Services
Education
Sinclair Community College 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Sophmore
Columbus State 2010 — 2012
Business Administration and Management, General
Global Pottery/McCann Brothers September 2011 - February 2014
Affinion Group March 2008 - September 2009
Cuno, a 3M Company October 2004 - December 2007
Remington Products Company January 2002 - September 2004
Remington Products Company April 2000 - January 2002
Acme United Corporation October 1998 - April 2000
Skills
Cross-functional Team..., Marketing Research, Strategy, Sales, Supply Chain, Management, Email Marketing, Product Management, Retail, Customer Insight, Online Marketing, Integrated Marketing, Sales Management, Business Development, Multi-channel Marketing, Shopper Marketing, Social Media, Marketing Management, Customer Acquisition, Customer Service
Education
Central Connecticut State University 1990 — 1994
Bachelor of Science, Marketing
CAM Talent Agency 2009 - 2014
Outback Steakhouse 2012 - 2013
Claim Jumper Restaurants January 2012 - June 2012
Affinion Group 2011 - 2012
Skills
Customer Service, Administrative..., Direct Sales, Social Media Marketing
Education
Columbus State 2009 — 2011
Bachelor's Degree, Public Relations, 4.0
Sunview Vineyards of California, Inc February 2011 - Present
Affinion Group March 1998 - April 2009
Affinion Group March 1998 - April 2009
Hermitage Electric Supply Corporation July 1997 - March 1998
Delta Dental of TN January 1995 - July 1997
Kern County January 1989 - January 1995
Mike Yurosek and Son March 1988 - December 1988
Tenneco West, Inc March 1978 - March 1988
Skills
RPG III, Data Analysis, AS400, DB2, DB2/SQL, IBM iSeries, Programming, Software Documentation, User Acceptance Testing, ILERPG, Microsoft SQL Server, RPG, ETL, Database Design, Crystal Reports, XML, Business Analysis, Testing, T-SQL, .NET, MS Project, Analysis, SDLC
Education
California State University-Bakersfield
BS, Mathematics
New Horizons Computer Learning Center 2009 — 2010
Microsoft .NET and Sequel Server (SQL)
Peace Corps September 2014 - December 2014
JCPenney Logistics Center May 2012 - July 2013
Affinion Group June 2010 - March 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Event Planning, Social Media, Community Outreach, Social Networking, Data Entry, Editing, Nonprofits, Customer Service, Facebook
Education
University of Toledo 2011 — 2014
Bachelor of Arts (BA)
The Washington Center for Internships and Seminars 2013 — 2013
International Affairs
Columbus State Community College 2009 — 2010
Affinion Group May 2015 - August 2015
Century Bank May 2014 - August 2014
A Little Easier Recovery June 2010 - December 2013
National Engineering, MKS Instruments June 2013 - August 2013
Black Cow Restaurant May 2013 - August 2013
Nanny June 2012 - August 2012
Commonwealth Waste Transportation June 2010 - February 2011
Joseph H. Hermann Youth Center June 2010 - August 2010
Skills
Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Matlab, SolidWorks, AMPL, Microsoft Access, Arena Simulation..., Microsoft Visual Basic..., Visio, IBR, Microsoft Office, PowerPoint, English, Social Networking, Research, Solarwinds, ServiceNow, Incident Reporting, Human Factors Analysis, Analysis, Customer Service, Leadership, Data Entry, Time Management, Communication, Teamwork, Public Speaking, Social Media
Education
Clemson University 2012 — 2016
Bachelor's Degree, Industrial Engineering, GPA: 3.2 (Engineering), 3.0 (Cumulative)
North Andover High School 2009 — 2012
High School, finished with GPA of 4.05
The Waterworks July 2015 - Present
The Waterworks April 2014 - Present
Aetna November 2011 - April 2014
Mettler Toledo August 2010 - November 2011
Affinion Group August 2006 - February 2010
Skills
MS Word, PowerPoint,..., Call Center Software..., Ability to type greater..., Customer Service, Team Building, Sales, Microsoft Office, Management, Strategic Planning, Event Planning, Benefits Administration, Performance Management, Social Media, Human Resources, Negotiation, Call Centers, Customer Satisfaction, Customer Experience, Workforce Management, Telephone Skills, Customer Retention, Contact Centers, Data Entry, Training, Process Improvement, Leadership, Quality Assurance, Team Leadership, Coaching, Project Management
Education
Columbus State Community College 2011 — 2014
Assosiate of Applied Science, Criminal Justice
St. Clair County Community College 2005 — 2005
Criminal Justice/Police Science
Port Huron Northern High School 2001 — 2005
Diploma, General
Nestlé Waters North America August 2015 - Present
Affinion Group March 2008 - July 2015
Unilever September 2004 - March 2008
Dannon June 2001 - September 2004
Playtex Products January 1999 - June 2001
Simione July 1995 - December 1998
Skills
Strategy, Forecasting, Competitive Analysis, Consumer Products, Cross-functional Team..., Financial Analysis, Strategic Planning, P&L Management, Strategic Partnerships, Product Development, Management, FMCG, Leadership, Financial Modeling, Process Improvement, Analytics, Brand Development, Pricing, Segmentation, Brand Management, Budgeting, Business Strategy, Business Development, Product Management, Customer Insight, Market Research, Marketing Strategy, Analysis, P&L, Corporate Finance, Marketing Research, Team Building, Global Finance, Product Innovation, Consumer Services, Budgets, Business Analysis, Change Management, Consumer Marketing, Management Consulting, Restructuring, Account Management, Consulting, New Business Development, Business Planning, Product Marketing, Email Marketing, Retail, Training, Project Management
Education
Bryant University 1990 — 1994
Bachelor of Science in Business Administration, Business & Accounting
Continental Message Solution May 2011 - Present
Affinion Group September 2010 - April 2011
Skills
Customer Service, Data Entry, Problem Solving, Computer Proficiency, Customer Satisfaction, Direct Sales, Client Services
Education
Columbus College of Art & Design 2006 — 2010
Bachelor’s Degree, Fine/Studio Arts, General, Magna Cum Laude
CrossFit Westport February 2015 - Present
teamDigital + Project Support Team August 2013 - February 2015
Affinion Group March 2011 - February 2013
Marketing Drive Worldwide February 2008 - December 2010
O'Halloran Advertising January 2000 - January 2008
Skills
Advertising, Competitive Analysis, Creative Direction, Marketing, Direct Mail, B2B, Account Management
Education
College of Charleston 1995 — 1999
Bachelors, Business Administration
Affinion Group May 1997 - Present
Bedford Associates May 1993 - May 1997
Bristol Babcock, Inc. November 1990 - May 1993
IBM January 1983 - November 1990
Skills
Software Development, Unix, SQL, XML, Oracle, Microsoft SQL Server, Web Services, Agile Methodologies, Databases, Requirements Analysis
Education
Community College of the Air Force
Digital Flight Simulator Specialist
inContact January 2015 - Present
Uptivity October 2009 - January 2015
Affinion Group April 2001 - February 2009
Bank One Credit Company October 1999 - September 2000
Remarketing Services of America (Fiserv) January 1996 - May 1999
American General Finance April 1991 - April 1995
Skills
Call Center, Vendor Management, Process Improvement, Project Management, Customer Satisfaction, PMO Development, PMP, Information Technology, Customer Experience, Workforce Management, CRM, Business Process, MS Project, Salesforce.com, Requirements Analysis, Team Management, Team Building, Contact Centers, Business Analysis, Business Process..., Call Centers, Training, Enterprise Software, Cross-functional Team..., Leadership, Management, Six Sigma, SharePoint, Team Leadership, Analysis, Managed Services, Disaster Recovery
Education
Colorado Technical University 2010 — 2015
Bachelor of Information Technology - Software Systems Engineering, CIT - Software Engineering
Columbus State Community College 2009 — 2010
No, MIS/Project Management
KB Institute of Technology 2001 — 2001
Certifications, A+, Windows 2000 Network Administration
University at Buffalo 1989 — 1990
Aeronautical/Aerospace Engineering Technology/Technician
Paul J. Ford and Company - Structural Engineers May 2014 - Present
A2Z Field Services January 2013 - March 2014
Nestle USA May 2010 - September 2012
Spherion Staffing October 2009 - March 2010
Affinion Group March 2009 - June 2009
Progressive Medical January 2008 - November 2008
Act-1 Staffing December 2007 - January 2008
LifeCare EMS August 2007 - December 2007
Coshocton Urgent Care/Occupational Medicine May 2005 - August 2007
Skills
Customer Service, Microsoft Office, Public Speaking, Data Entry, Outstanding Customer..., Access, Teamwork, Time Management, Management, Process Improvement, Quality Assurance, Problem Solving, Customer Relations, PowerPoint, Excel, Word, Administration, Scheduling, Documentation, Healthcare, Education, Windows, Mentoring, WordPress, HTML, Client Education, Outlook, Employee Training, Budgets, Team Building, Leadership
Education
Franklin University 2015 — 2017
Bachelor's degree, Marketing with a focus in Digital Marketing, A average
Central Ohio Technical College 2006 — 2007
Certificate, Emergency Medical Technician
Charter Communications October 2014 - Present
The Navigators Group, Inc. February 2013 - October 2014
GE Corporate May 2011 - February 2013
Affinion Group August 2010 - May 2011
CIGNA Healthcare January 2007 - August 2010
Skills
Business Analysis, Process Improvement, Project Management, Process Flow..., Vendor Management, User Acceptance Testing, Use Case Analysis, User Stories, Resource Management, IT Sourcing, SDLC, Analysis, Requirements Gathering, Visio, Management, Requirements Analysis, IT Operations, Business Requirements, Business Process, PMO, Agile Methodologies, Software Documentation, Governance, Business Process..., Change Management, Access, Outsourcing, Systems Analysis
Education
Central Connecticut State University 2003 — 2006
B.S
Affinion Group July 2010 - Present
Roadhouse wings & grille June 2006 - July 2010
Skills
Work Very Well with..., Fast Learner, Love to Learn, Exceptional Listener, Great communications..., love to help others
Education
Columbus State
Affinion Group 2010 - February 2014
Affinion Group 2007 - 2010
Affinion Group 2005 - 2007
The Moneypaper, Inc. 1999 - 2004
The Moneypaper, Inc. 1994 - 1999
The Moneypaper, Inc. 1990 - 1993
Skills
Direct Marketing, Loyalty Programs, Direct Mail, Customer Acquisition, Product Management, Multi-channel Marketing, Loyalty Marketing, Marketing, Integrated Marketing, Project Management, Product Development, Strategic Partnerships, Product Marketing, Customer Retention, Email Marketing, Scripting, Digital Marketing, Analytics, Leadership, Advertising, Competitive Analysis, E-commerce, Segmentation, Marketing Management, Online Advertising, Lead Generation, Online Marketing, CRM, Database Marketing, Marketing Strategy, Social Media Marketing, Start-ups, Brand Management, Management, Strategy, Marketing Communications, Account Management, Process Improvement
Education
Cornell University 2014 — 2014
Certificate in Marketing Strategy, Marketing Strategy
Colegio Tecnico Commercial de Manrique 1981 — 1985
Bachelor's degree, Business Administration & Accounting
Westchester Community College
Apttus May 2013 - Present
United States Postal Service August 2010 - May 2013
Bakers of Paris May 1989 - April 2013
Hitachi Data Systems June 2010 - July 2010
Affinion Group July 2009 - May 2010
NetApp May 2009 - July 2009
GE Healthcare January 2008 - February 2009
USPS September 2005 - December 2007
Philips Healthcare May 2005 - September 2005
Centers for Disease Control December 2004 - May 2005
Skills
Ruby on Rails, Ruby, PL/SQL, Siebel, EIM, Web Services, UCM, Force.com, Apex Programming, PHP, EAI, XML, Stored Procedures, Unix, Perl, Ksh, Order Management, Java, C, Eclipse, HTML, Ant, SQL*Plus, Integration, SQL, Oracle SQL, Databases, Business Analysis, UML, Requirements Analysis, Shell Scripting, Cucumber, RSpec, EC2, Heroku, Capybara, Agile Methodologies, Oracle VM
Education
Salesforce.com 501 training 2012 — 2012
University of California, Los Angeles - The Anderson School of Management
M. B. A
University of California, Santa Barbara
BA
City College of San Francisco
Oracle University
Siebel University 1998 — 2007
1998
CapTech Ventures, Inc February 2011 - Present
Affinion Group November 2009 - February 2011
Peracto Consulting March 2006 - November 2009
YourNameDomains.com March 2002 - July 2007
United Network for Organ Sharing October 2004 - March 2006
Netsite Dynamics January 2000 - January 2002
News-Sun (New York Times Co.) January 1998 - January 2000
Daily Sun December 1996 - January 1998
Skills
Business Analysis, Project Management, Strategy, Change Management, Business Intelligence, Web Analytics, Web 2.0, Systems Analysis, Business Development, Management, Analytics, Social Media, Marketing, Product Development
Education
Covenant College 1991 — 1995
BA, English, Philosophy, Religious Studies, Music
Advocate Radiology Billing & Reimbursement Specialists, LLC April 2013 - April 2014
Abbott Nutrition May 2012 - February 2013
Safelite AutoGlass December 2009 - June 2011
Affinion Group September 2008 - October 2009
Medco September 2005 - July 2008
Trilegiant September 2000 - February 2005
Golden Corral February 1996 - October 2001
Skills
Microsoft Office, Customer Service, Troubleshooting, Software Documentation, Call Center, Process Improvement, Outlook, Access, Call Centers
Education
Columbus State 2010 — 2016
Affinion Group February 2001 - Present
Skills
Account Management, Direct Marketing, Direct Mail, Online Marketing, Email Marketing, Integrated Marketing, Marketing Strategy, Digital Marketing, Lead Generation
Education
Central Connecticut State University 1995 — 2000
Affinion Group June 2015 - Present
Cartus March 2005 - December 2014
Skills
Access, Financial Analysis, Project Management, Financial Reporting, VBA, Cognos, Leadership, Negotiation, Team Building
Education
Bryant University 2000 — 2003
Bachelor's degree, Accounting Information Services
UBC-Envision Group 2006 - Present
Palace Digital Studios 2004 - 2006
Affinion Group 2000 - 2003
A&E Television Networks 1990 - 1998
Lifetime Television 1984 - 1990
Satellite News Channel 1981 - 1983
Education
Central Connecticut State University 1973 — 1978
BA, Communications
Rogue Fitness October 2014 - Present
Franklin University March 2012 - October 2014
Affinion Group October 2011 - March 2012
Travel Solutions October 2008 - October 2011
JP Morgan FCS September 2007 - September 2008
The Creative Group September 2006 - September 2007
America's oldest Harley September 2005 - February 2006
Mills James Productions March 2005 - June 2005
Pro Image GbR April 2004 - September 2004
Marburg Mercenaries AFV March 2002 - September 2004
Skills
Flash, Photoshop, JavaScript, PHP, Illustrator, CSS, MySQL, HTML, Dreamweaver, Programming, ActionScript, Microsoft Office, Word, Web Design, Excel, Graphic Design, Adobe Creative Suite, SEO, PowerPoint, Microsoft Excel, Microsoft Word, Information Architecture, E-commerce, WordPress, CMS, Social Media Marketing, Web Development, jQuery, Email Marketing, Front-end, HTML 5, User Interface Design
Education
Columbus State Community College 2003 — 2005
AS, Interactive Multimedia
University of Mount Union 1998 — 2001
B.A, Sports Management
ROI Check September 2012 - Present
Affinion Group April 2013 - March 2014
Pitney Bowes April 2011 - September 2012
Brady Corporation November 2008 - April 2011
Steve Madden September 2007 - November 2008
All Access Unlimited March 2006 - August 2007
Tour Italy Now November 2001 - March 2006
Skills
Google Adwords, Google Analytics, Email Marketing, Affiliate Marketing, Photoshop, Word, PowerPoint, Excel, Google Website Optimizer, HTML, SEO, SEM, MS Project, Online Marketing, Hitbox, Mac, PPC, Web Analytics, Wordpress, Social Media Marketing, Web Design, Omniture, Online Advertising, Digital Marketing, Conversion Optimization, Facebook, Link Building, Social Media, Landing Page..., Google Webmaster Tools, E-commerce, Organic Search, Lead Generation, Interactive Marketing, CMS, Keyword Research, SMO, Keyword Analysis, Multivariate Testing, A/B testing, Yahoo Search Marketing, Online Reputation..., Digital Strategy, Mobile Marketing, Search Advertising, Website Conversion, Media Buying, Online Lead Generation, YouTube, Analytics
Education
Brien McMahon
Central Connecticut State University
Bachelor's Degree, Bachelors of Arts, Marketing/Information Design
Africentric Personal Development Shop (APDS INC) July 2008 - Present
Affinion Group May 2004 - July 2008
Columbus State Community College 2005 - 2008
Columbus State Community College 2005 - 2008
Columbus State Community College 2005 - 2008
Franklin County Court of Common Pleas December 2005 - June 2006
Skills
Non-profits, Event Planning, Customer Service, Public Speaking, Case Management, Community Outreach, Nonprofits, Program Evaluation, Treatment, Psychotherapy, Team Building, Case Managment, Budgets, Social Networking, Training, Coaching, Microsoft Office, Social Services, PowerPoint, Teaching, Strategic Planning, Research, Fundraising, Leadership, Volunteer Management, Program Development
Education
University of Cincinnati 2008 — 2010
B.S., Criminal Justice
Columbus State Community College 2006 — 2008
A.A.S., Chemical Dependency, Mental Health, Mental Retardation
Richland Community College 1998 — 2001
A.A., Liberal Studies
NuScriptRX August 2013 - Present
Malham Leverage Group August 2011 - July 2013
Centennial Pediatrics April 2006 - September 2008
Affinion Group December 2004 - April 2006
PayMaxx October 2000 - November 2004
DET Distributing Company November 1999 - October 2000
Service Management Systems June 1998 - November 1999
Skills
Microsoft Office, ADP HRB, Human Resources, Onboarding, Benefits Administration, FMLA, Employee Relations, HRIS, Applicant Tracking..., New Hire Orientations, Employee Benefits, ADP Payroll, College Recruiting, Talent Acquisition, Recruiting, HR Policies, Payroll, Performance Management, Talent Management
Education
Cumberland University 1998 — 1999
MS, Human Relations Management
West Virginia University 1992 — 1995
BS, Elementary Education
Priceline.com June 2014 - September 2015
Affinion Group March 2007 - June 2014
priceline.com November 1998 - March 2007
Skills
Cross-functional Team..., Product Management, Program Management, Vendor Management, Online Travel, Data Analysis, Electronic Payments, Fraud Management, Process Improvement, Oracle SQL, Card Not Present, 3D Secure, Chargebacks, Business Intelligence, Vendor Relationships, Identity Theft, Start-ups, Strategy, E-commerce, Forecasting, CRM, Fraud, Management, Analytics, Risk Management, Omniture, Program Development, Leadership, Strategic Partnerships, Project Management, Analysis, Product Development, SDLC, Integration, Business Process
Education
Bucknell University 1994 — 1998
B.A.
Bucknell University 1994 — 1998
Prospectiv April 2014 - Present
Affinion Group November 2012 - April 2014
Affinion Group November 2011 - November 2012
Affinion Group June 2009 - November 2011
Affinion Group January 2008 - June 2009
Affinion Group October 2005 - January 2008
Affinion Group September 2004 - October 2005
CafeMom (Club Mom) January 2000 - September 2004
Mitchell Madison Group June 1999 - January 2000
PepsiCo May 1998 - September 1998
Skills
Strategic Partnerships, Customer Acquisition, Product Management, Direct Marketing, Marketing Strategy, Product Marketing, Digital Marketing, Analytics, E-commerce, Online Advertising, Loyalty Programs, Digital Strategy, Business Development, Product Development, Account Management, Advertising, Brand Development, B2B, Business Strategy, Brand Management, CRM, Competitive Analysis, Customer Retention, Cross-functional Team..., Integrated Marketing, Lead Generation, Mobile Devices, Multi-channel Marketing, Online Marketing, Email Marketing, Strategy, Start-ups
Education
UCLA Anderson School of Management 1997 — 1999
MBA, Marketing and Strategy
Colgate University 1987 — 1991
Bachelor's degree, Philosophy and Religious Studies
Danbury Hospital July 2015 - Present
Affinion Group January 2012 - January 2015
OptumInsight February 2011 - January 2012
Origin Healthcare Solution May 2009 - January 2012
Tek Systems September 2008 - February 2009
HP June 2008 - September 2008
Unilever HPC July 2006 - June 2008
Misys Healthcare Corporation 2003 - 2006
Kaman Aerospace Corporation December 1998 - April 2001
United States Air Force August 1990 - August 2000
Skills
Disaster Recovery, Management, Process Improvement, Leadership, Security, Project Management, Vendor Management, Consulting, IT Management, Healthcare Information..., Servers, Program Management, Software Documentation, Business Continuity, Integration, Information Technology, Training, Firewalls, Service Delivery, Information Security, EMR, Outsourcing, System Deployment, Human Resources, Informatics, HIPAA, Business Analysis, Sarbanes-Oxley, Business Intelligence, Mergers & Acquisitions
Education
Central Connecticut State University 1985 — 1987
Business Management
Eastern Connecticut State University 1982 — 1984
Embry-Riddle Aeronautical University 1978 — 1982
Aeronautical Engineering
MasterCard June 2012 - Present
MasterCard November 2011 - May 2012
MasterCard March 2011 - November 2011
MasterCard December 2004 - February 2011
Affinion Group 1993 - 2004
Ernst & Young 1990 - 1993
Skills
Certified Public..., Financial Modeling, Forecasting, Financial Reporting, Financial Analysis, Strategic Financial..., Accounting, Acquisition Integration, Analysis, Process Improvement, Business Analysis, Sarbanes-Oxley Act, Budgets, Credit Cards, Strategy, Financial Planning, Management
Education
Bryant University 1986 — 1990
Bachelor of Business Administration (B.B.A.), Accounting
Safelite AutoGlass June 2013 - Present
Tek systems January 2000 - March 2014
American Electric Power February 2013 - June 2013
Emerson Network June 2007 - February 2013
Verizon Wireless October 2005 - June 2007
Affinion Group March 2005 - October 2005
Masco Corporation September 2004 - March 2005
University of Michigan July 2002 - September 2004
JPMorgan Chase December 2001 - July 2002
CUNA Mutual Group September 2001 - December 2001
Skills
Architecture, Requirements Analysis, Design Specifications, Code Review, Mentoring, SQL Server, VSS, IIS, LINQ, VBScript, MVC, SOA, ASP.NET, VB.NET, XML, Visual Basic, C#, Web Services, SQL, .NET, SDLC, Crystal Reports, JavaScript, HTML, Enterprise Architecture, Application Development, Agile, SOAP, ASP, AJAX, Databases, CSS, PL/SQL, UML, Business Analysis, Software Development, Subversion, Microsoft SQL Server, jQuery
Education
Cleveland State University 1998 — 1999
MS, Computer Science
Kakatiya University 1994 — 1998
BS, Computer Science
State Of Connecticut Judicial Branch September 2014 - Present
Spine Wave, Inc. August 2012 - September 2014
Affinion Group May 2011 - August 2012
FusionPoint June 2010 - May 2011
Webloyalty.com January 2005 - June 2010
ImmediateFX September 2003 - January 2005
Pitney Bowes July 2002 - September 2003
debis Daimler Chrysler Capital Services May 1997 - July 2002
Mercedes Benz Credit Corporation 1997 - 2002
Quest Diagnostics 1993 - 1997
Skills
ADO.NET, VB.NET, VBScript, VSS, LINQ, AJAX, Microsoft SQL Server, COM+, JavaScript, ASP.NET, C#, MVC, jQuery, Oracle, Subversion, Sybase, HTML, Access, Windows Server, XP, Toad, Entity Framework, WCF Services, Microsoft Unity, Software Development, Requirements Analysis, XML, Databases, ASP, Visual Basic, .NET, Web Services, Database Design, Integration, IIS, Visual Studio, WCF, SDLC, ASP.NET MVC, Web Applications, SOA, TFS, Spring, Software Design, Data Modeling, SSIS, T-SQL, Windows XP, Scrum, Object Oriented Design
Education
Central Connecticut State University 1991 — 1996
Bachelor of Science, Computer Science
Waterbury State Technical College 1985 — 1988
Associate in Science, Electical Engineering
Advanced Micro Controls, Inc. April 2008 - Present
Hasbro May 2006 - April 2008
Affinion Group February 2005 - May 2006
LS Host, LLC 2002 - 2005
GE Capital June 1998 - September 1999
Skills
Web Analytics, Marketing Strategy, Sales Management, Integrated Marketing, Direct Marketing, SEO, SEM, Customer Relations, Strategic Planning, P&L Management, B2B Marketing, Strategy, CRM, Strategic Partnerships, Email Marketing, E-commerce, Business Strategy, Team Building, Web Design, Business Development, Trade Shows, Sales Process, Digital Marketing, Salesforce.com, B2B, Product Marketing, Online Advertising, Marketing, Advertising, Leadership, Management, Sales, Project Management
Education
BMGI 2005 — 2006
Greenbelt, Six Sigma
Bryant University
BSBA, Management
SafeAuto Insurance Company November 2013 - Present
SafeAuto Insurance Company November 2012 - November 2013
Sedgwick CMS May 2012 - November 2012
SafeAuto Insurance Company February 2008 - May 2012
Affinion Group November 2006 - February 2008
Odyssey Consulting January 2005 - August 2006
CDI 2004 - 2004
Sophisticated Systems, Inc. 1996 - 2001
Cardinal Health 1995 - 1996
CompuServe 1992 - 1995
Skills
WCF, TFS, .NET, Microsoft SQL Server, LINQ, C#, SOA, Web Services, Entity Framework, IIS, Application Architecture, Service Orientation, UML, ReSharper, Visual Studio, ASP.NET MVC, Unit Testing, Integration Testing, Unity, NHibernate, SysCache, SpecFlow, Bootstrap, SQL
Education
The Ohio State University
BS-CIS, Computer Science
Capital University
MBA, Business Administration
Novitex Enterprise Solutions April 2015 - Present
Affinion Group January 2014 - April 2015
Affinion Group - Leading global loyalty and customer engagement solutions group April 2011 - January 2014
Affinion Group May 2008 - April 2011
Affinion International February 2003 - February 2007
Petite Enfance Gestion October 2001 - February 2003
Grand Vision - Solaris July 2000 - October 2001
Elior January 1999 - July 2000
Allied Domecq Retailing August 1995 - January 1999
Skills
Product Management, Market Research, CRM, Project Management, Product Development, Vendor Management, Marketing Plan Creation, New Product Development, Competitive Analysis, Direct Marketing, Online Services, Loyalty Programs, Market Analysis, Multi-channel Marketing, Segmentation, Services Marketing, Partner Management, Client Relations, Product Marketing, Business Development, Business Strategy, Marketing Strategy
Education
Cornell University 1993 — 1995
Cornell - IMHI MBA, Hotel management, MBA
ESSEC Business School 1993 — 1995
MBA, Hospitality management
MasterCard Advisors January 2015 - Present
RBS Citizens November 2011 - October 2014
RBS Citizens January 2010 - November 2011
Affinion Group September 2009 - December 2009
GE Money February 2008 - June 2009
GE Money September 2005 - February 2008
American Express May 2004 - September 2005
eAssist Global Solutions March 2000 - August 2002
A.T. Hudson January 1996 - March 2000
Skills
Leadership, Marketing, Product Management, Investments, Mergers & Acquisitions, Analytics, Finance, Credit Cards, Vendor Management, Cross-functional Team..., CRM
Education
New York University - Leonard N. Stern School of Business 2002 — 2004
MBA
Dartmouth College
BA
Royal Building Products January 2013 - Present
Manley Deas Kochalski, LLC March 2011 - October 2012
Affinion Group April 2009 - March 2011
Two Men and a Truck May 2006 - April 2009
Skills
Employee Relations, Onboarding, Recruiting, College Recruiting, New Hire Orientations, Data Entry, Benefits Administration, Outlook, Personnel Management, Employee Benefits, HRIS, Employee Training, Deferred Compensation, Human Resources, Customer Service, Applicant Tracking..., Interviews
Education
Capital University 2002 — 2006
Bachelor of Arts, Communications
Bazaarvoice January 2013 - Present
Bazaarvoice May 2011 - Present
Affinion Group April 2008 - April 2011
Affinion Group April 2008 - March 2010
BroadReach Partners January 2005 - April 2008
River Run Software Group 1999 - 2005
CIGNA, Reinsurance Division 1998 - 1999
Skills
SaaS, Cross-functional Team..., Strategy, Financial Services, Strategic Partnerships, B2B, Business Development, Salesforce.com, Digital Marketing, Analytics, Marketing, Account Management, Sales Management, P&L Management, Local Search, Social Media, Product Launch, Social Media Marketing, Word Of Mouth Marketing, Dealer Programs, International Sales, Consulting, Customer Acquisition, Sales Process, Leadership, Mobile Devices, Sales
Education
University of Richmond 1994 — 1998
BA, Political Science
University of Richmond - Robins School of Business 1994 — 1998
BS, Business Administration
Curtin University of Technology 1996 — 1996
Saugerties High School 1991 — 1994
Fiserv July 2015 - Present
Affinion Group July 2009 - June 2015
CheckFree January 1998 - February 2009
Skills
Onboarding, Customer Service, Call Centers, Vendor Management, Process Improvement, Training, Management, Marketing, Leadership, Customer Experience, Customer Retention, Team Building, CRM, Customer Satisfaction, Team Leadership, Account Management, Business Analysis
Education
Columbus State Community College 2002 — 2003
Interactive Multi-media
Ohio University 1988 — 1993
BS, Airway Science
Affinion Group September 1998 - November 2010
Skills
Business Analysis, Direct Marketing, Data Warehousing, Vendor Management, Process Improvement, Business Intelligence, Operations Management
Education
Bryant University
AS, Accounting
Western Connecticut State University
BS/BA, Information Systems
Catholic Charities of / WIC February 2015 - Present
HealthNow New York Inc. BCBS July 2014 - February 2015
Nutrition Express December 2007 - January 2011
Affinion Group 2006 - 2007
Skills
Healthcare, Medical Nutrition..., Health Coach, Electronic medical...
Education
D'Youville College 2011 — 2014
BS/MS in dietetics, Dietetics and Clinical Nutrition Services, Dean's List
Pace University - Lubin School of Business 2001 — 2005
Bachelor of Business Administration (BBA), Marketing, Dean's List
Affinion Group December 2007 - Present
American Electric 2005 - 2007
Nationwide Insurance April 2002 - November 2003
Computer Associates August 1999 - April 2002
Quick Solutions April 1996 - August 1999
National City Bank July 1981 - April 1996
Education
Keller Graduate School of Management 2010 — 2013
MPM, Business / Project Management
Capital University 1977 — 1981
South Point High School 1974 — 1977
Diploma, College Prep
JPMorgan Chase February 2014 - Present
JPMorgan Chase September 2011 - February 2014
Restoration Hardware September 2010 - July 2011
Affinion Group March 2009 - September 2010
National City Bank July 2008 - March 2009
National City Bank May 2006 - July 2008
Alliance Data and National City February 2001 - May 2006
Skills
Project Management, Call Centers, CRM, Outsourcing, Recruiting, Business Analysis, Leadership, Management, Process Improvement, Cross-functional Team..., Customer Experience
Education
Franklin University 2006 — 2008
B.S., Organizational Communications
Columbus State Community College 2001 — 2006
AA, General Education/Transfer
Affinion Group July 2011 - Present
Parker Hannifin December 2003 - August 2011
iGATE Global Solutions January 1997 - December 2003
Covansys June 1995 - December 1996
Skills
Manufacturing, Supply Chain, Application Architecture, DB2, SDLC, Requirements Analysis, Integration, SOA, Microsoft SQL Server, Requirements Gathering, Data Warehousing, Business Intelligence, SharePoint, ASP.NET, Business Analysis, VB.NET, Process Improvement, C#, IT Management, Software Project..., Web Services, PL/SQL, Solution Architecture, IT Strategy, Systems Analysis, SQL, Oracle, Enterprise Architecture, ERP, Data Modeling, Visio, Lean Manufacturing, .NET, XML, Databases, Software Development, Agile Methodologies, Enterprise Software
Education
Cleveland State University 2004 — 2007
MBA, I.T
Sathyabama Institute of Science and Technology
Bachelor in Engineering, Electronics and Communication
Affinion Group
Skills
Corporate Law, Strategic Partnerships, Mergers & Acquisitions, Marketing
Education
Columbia Law School 1996 — 1999
Juris Doctor (J.D.)
Willamette University 1988 — 1992
Bachelor's Degree
Blakelily Services, LLC December 2011 - Present
Affinion Group July 2011 - January 2012
Affinion Group March 2010 - June 2011
Affinion Group March 2008 - March 2010
Trilegiant 2003 - 2005
Cendant 1998 - 2002
Skills
Strategy, Strategic Partnerships, Email Marketing, Analytics, Product Management, Leadership, Marketing, Management Consulting, Employee Benefits, Change Management, Account Management, Management, Project Planning, Multi-channel Marketing, Direct Marketing, Marketing Strategy, Team Leadership, Customer Acquisition, Vendor Management, Online Marketing, CRM, Process Improvement, Creative Direction
Education
Dartmouth College 1990 — 1994
BA, English
University of Phoenix July 2009 - Present
Virginia Premier Health Plan, Inc. May 2009 - Present
Qimonda November 2006 - February 2009
Shaw Systems 2006 - 2006
Affinion Group 2006 - 2006
Infineon Technologies 2004 - 2006
Henrico Police 2002 - 2004
FNANB 1997 - 1999
Education
Central Michigan University 2003 — 2006
Master's of Science, Information Resource Management
Virginia Commonwealth University 1996 — 2000
Bachelor's of Science, Information Systems
Affinion Group August 2005 - Present
Freddie Mac May 2004 - August 2005
Open Solutions, now part of Fiserv January 2004 - April 2004
Transportation Safety Board of Canada July 2003 - December 2003
Transport Canada January 2002 - December 2002
Canadian Dairy Commission October 2001 - December 2001
OpenText August 1997 - September 2001
University of Colombo School of Computing June 1996 - July 1997
Skills
PL/SQL, SQL, Oracle, Teaching, Software Design, SDLC, Unix, ITIL, Perl, Unix Shell Scripting, Databases, Weblogic, ETL, Web Services, Data Warehousing, Data Modeling, SOA, Database Design, Performance Tuning, Requirements Analysis, Solaris, Shell Scripting, WebLogic
Education
Carleton University 2000 — 2001
Computer Science
University of Colombo 1991 — 1996
Bachelor of Science, Computer Science, First Class Honors
National Institute of Business Management, Colombo, Sri Lanka 1989 — 1990
Diploma, Computer Systems Design
Arbor Health, LLC March 2015 - June 2015
Walgreens May 2013 - March 2015
Affinion Group September 2009 - February 2013
Electronic Data Systems (EDS) August 2008 - August 2009
Murfreesboro Medical Clinic & Surgical Center October 2007 - July 2008
Renal Advantage Inc August 2007 - September 2007
American Retirement Corporation June 2000 - July 2007
Federal Civil Service - US Army, V Corp, HQ 1st Armor Div, Germany November 1999 - May 2000
United States Air Force December 1977 - April 1999
Skills
Active Directory, Windows Server, Servers, VPN, Network Administration, Software Documentation, System Administration, Citrix, Security, Network Security, Hardware, Networking, Laptops, Help Desk Support, Software Installation, Access, Testing, HP, LAN-WAN, • Windows 7, Enterprise..., • Dept of the Army..., • International..., • Goal QPC Total..., • Senior Non..., • Principals and..., • Train-the-Trainer and..., • Senior Supervisor..., • Active Secret..., Disaster Recovery, Troubleshooting, Technical Support, Training
Education
Community College of the Air Force 1995 — 1998
Associates of Applied Science, Aircraft Systems Maintenance Technology
Community College of the Air Force, Maxwell AFB, AL 1992 — 1993
Aerospace Management Certificate, Aviation Management
UnitedHealth Group July 2012 - Present
UnitedHealth Group 2012 - 2014
TEKsystems April 2011 - June 2012
Affinion Group 2011 - 2011
Webs by Design May 2010 - December 2010
The Hartford 2007 - 2009
Free Life 2005 - 2007
Waterbury Hospital 1998 - 2001
Skills
PMP, SDLC, PMO, Vendor Management, Project Portfolio..., Program Management, Visio, Business Analysis, Software Project..., Process Improvement, MS Project, Resource Management, Requirements Analysis, IT Strategy, Integration, SharePoint, ITIL, Project Management, Requirements Gathering, Change Management, IT Management, IT Service Management, Team Leadership
Education
Central Connecticut State University 1981 — 1985
BS, Administration Science
ADP Dealer Services 2012 - Present
Yahoo! 2011 - 2012
Affinion Group 2010 - 2010
Affinion Group 2008 - 2010
New York University 2005 - 2008
London School of Economics 2004 - 2005
Skills
Cross-functional Team..., Strategy, Business Strategy, Product Management, Leadership, Competitive Analysis, Analysis, Product Development, Analytics, Business Development, Salesforce.com
Education
New York University - Leonard N. Stern School of Business 2006 — 2008
MBA
Cornell University 1997 — 2001
BS, Business Administration and Management, General
Alliance Data Retail Services December 2013 - Present
Progressive Insurance June 2012 - November 2013
Huntington National Bank - (Apex) January 2012 - March 2012
JP Morgan Chase - (KForce) January 2011 - January 2012
Affinion Group December 2007 - January 2011
American Electric Power January 2007 - December 2007
JPMorgan Chase - (Alliance Technology) April 2006 - December 2006
American Electric Power - (K-Force) December 2005 - April 2006
JPMorgan Chase - - ( Sophisticated Staffing Solutions) March 2005 - December 2005
Nationwide Insurance April 2002 - November 2003
Skills
SDLC, Quality Assurance, Program Management, Business Analysis, Vendor Management, Visio, Documentation, MS Project, Process Improvement, Change Management, SharePoint, Agile, Resource Management, Team Building, Mentoring, Process Engineering, Data Warehousing, Requirements Gathering, ITIL, Project Planning, Problem Solving, Customer Relations, Integration, Risk Management, Testing, Strategic Planning, Analysis, Budgeting, Requirements Analysis, Business Process..., Planning, PMO, PowerPoint, Excel, Risk Mitigation, Vendor Relations, Word, Process Development, Six Sigma, IT Strategy, Agile Methodologies, Business Intelligence, Software Documentation, Software Project...
Education
Keller Graduate School 2010 — 2015
Masters in Project Management, (working on this degree)
Capital University 1977 — 1981
BA, Education
South Point High School 1973 — 1977
High School Diploma, College Prep
HomeServe USA June 2014 - Present
Affinion Group December 2006 - August 2013
Affinion Group December 2006 - November 2010
Media Ventures, Inc. May 2005 - August 2005
Education
Connecticut College 2002 — 2006
BA, English, Hispanic Studies
Instituto Universitario de Sevilla 2005 — 2005
Hispanic Studies
GE September 2014 - Present
Affinion Group June 2006 - September 2014
General Reinsurance Co October 2002 - June 2006
IBM, Inc February 2001 - July 2002
Carlsen & Co February 2000 - August 2000
Skills
Financial Modeling, Financial Analysis, Financial Reporting, Finance, Sarbanes-Oxley Act, Forecasting, Essbase, Risk Management, Accounting, Valuation, Hyperion Enterprise, Portfolio Management, Mergers, Insurance, Budgets, Variance Analysis, Financial Risk, Financial Forecasting, Asset Managment, Pricing, Managerial Finance, Analysis, Strategic Financial...
Education
Cornell University 2013 — 2013
Certification in Financial Management, Finance and Financial Management Services
University of Miami - School of Business 1997 — 2000
BA, Finance
Uptivity August 2013 - Present
Connexions Loyalty March 2013 - August 2013
Affinion Group June 2009 - March 2013
Affinion Group January 2006 - June 2009
Affinion Group 2003 - 2006
Affinion Group 1999 - 2003
Affinion Group 1998 - 1999
Skills
Call Center, Workforce Management, Customer Experience, Process Improvement, Access, Customer Retention, Customer Service, Avaya, Microsoft Excel, Call Centers, IEX Total View, Team Leadership, Management, Training, SharePoint, Customer Satisfaction, Salesforce.com, Leadership, Avaya Technologies
Education
Ohio State University 2008 — 2008
BA, History
Ohio Dominican University 2005 — 2007
History, Political Science
Columbus State Community College 2001 — 2005
AA, History
UTi Worldwide September 2013 - Present
Affinion Group March 2011 - August 2013
Tata Consultancy Services September 2007 - December 2010
Skills
Requirements Analysis, Java Enterprise Edition, SDLC, PL/SQL, SQL, Web Services, SOA
Education
College of Engineering Pune
B. Tech, Electrical Technology
Time Inc. April 2015 - Present
Affinion Group November 2012 - April 2015
Affinion Group February 2012 - November 2012
Affinion Group May 2011 - February 2012
Azar International Inc January 2010 - May 2011
Things Remembered September 2009 - January 2010
ACS December 2008 - September 2009
Western Institutional Review Board May 2008 - August 2008
Religious Studies Center, Brigham Young University August 2007 - April 2008
Education
Brigham Young University 2005 — 2008
Bachelor of Arts (B.A.), English/Editing, 3.88
Affinion Group July 2000 - Present
Benefit Consultants, Inc (BCI) March 1990 - July 2000
Skills
Salesforce.com, Sales Analysis, Strategic Planning, Customer Service, Business Process..., Business Relationship..., Manage Client..., Personnel Management, Team Leadership, Lead Generation, Direct Marketing, Management, B2B, Sales, Account Management, Customer Retention, Email Marketing, Reporting & Analysis, CRM
Education
University of California, Berkeley, Haas School of Business 1975 — 1978
BS, Marketing
Aragon High School
Cañada College
Business
Composites One May 2010 - Present
Affinion Group December 2009 - May 2010
Fiserv Inc July 2006 - August 2009
Gap Inc. Direct January 2006 - July 2006
Discover Network January 1995 - January 2006
Skills
Customer Service, Analysis, Quality Assurance, Customer Satisfaction, Call Centers, Training, Process Improvement, Microsoft Office, Call Center, Sales, Six Sigma, Time Management, Coaching, Interviews, Management, Leadership, Operations Management, Team Building
Education
Ohio Dominican University 2001 — 2004
Bachelors of Science, Business Administration
Columbus State Community College 1995 — 2000
Associates of Science, Micro-computing
Affinion Group December 2014 - Present
Apex Systems February 2014 - September 2014
Apex Systems April 2012 - November 2013
Fred Meyer June 2008 - February 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Inventory Management, Microsoft Word, PowerPoint, Merchandising, Retail, Outlook, Management, Teamwork, Time Management, Troubleshooting, Windows, Computer Hardware, Windows 7, Software Installation, Help Desk Support, Technical Support, Networking, Hardware, Talent Acquisition, Technical Recruiting, VPN
Education
College of Western Idaho 2009 — 2011
Associate’s Degree, Network and System Administration
Affinion Group March 2015 - Present
Affinion Group April 2011 - March 2015
Affinion Group November 2009 - April 2011
Affinion Group August 2004 - November 2009
Cendant Corporation September 2002 - August 2004
Bristol-Myers Squibb September 1996 - September 2002
Coopers & Lybrand August 1992 - September 1996
Skills
Program Management, Management, Financial Analysis, Cross-functional Team..., Mergers, Valuation, Change Management, Finance, Leadership, Strategy, Business Process...
Education
Columbia University - Columbia Business School 1990 — 1992
MBA, Finance, Management
Haverford College 1984 — 1988
BA, Economics
Hitachi Metals America, LLC June 2011 - Present
Affinion Group January 2001 - June 2011
Singer Asset Finance Company, L.L.C. July 1999 - November 2000
Peoples Lottery Foundation (acquired by Singer Asset Finance) August 1997 - July 1999
Skills
Corporate Governance, Contract Management, Human Resources, Mergers & Acquisitions, Contract Negotiation, Strategy, Process Improvement, Strategic Planning, Cross-functional Team..., Project Management, Management, Business Strategy, Program Management, Product Marketing, Product Management, Start-ups, Mergers, Negotiation, Due Diligence, Competitive Analysis, Analysis, Licensing, Software Documentation, Insurance, Corporate Law, Sales
Education
Touro College Jacob D. Fuchsberg Law Center
Juris Doctor (J.D.)
City University of New York-John Jay College of Criminal Justice
Bachelor's Degree, Criminal justice
PwC September 2014 - Present
PwC June 2013 - August 2013
Connecticut Veterans Legal Center June 2012 - August 2012
Affinion Group June 2012 - August 2012
Simpson Thacher & Bartlett LLP July 2008 - June 2010
Viacom May 2007 - August 2007
Christopher Shays for Congress May 2006 - August 2006
Skills
Legal Research, Legal Writing, Corporate Law, Westlaw, Civil Litigation
Education
Quinnipiac University School of Law 2011 — 2014
J.D.
Colgate University 2004 — 2008
B.A.
State of Connecticut Department of Education June 2015 - September 2015
Affinion Group December 2013 - March 2015
Travelers August 2013 - October 2013
Central Connecticut State University January 2008 - December 2012
Lake Compounce May 2006 - August 2007
Skills
Microsoft Office, Windows, Windows 7, Customer Service, Computer Hardware, Microsoft Excel, OS X, PowerPoint, Servers, Microsoft Word, HTML, Computer Repair, Java, Hardware, Unix, Windows Server, Leadership, Solarwinds, Powershell, Altiris, Dynatrace, SCCM, Gomez
Education
Central Connecticut State University 2007 — 2012
Bachelor of Science (BS), Computer Science
Southington High School 2003 — 2007
Envision Pharma Group November 2006 - Present
Palace Digital Studios / Palace Production Center May 2003 - June 2006
Affinion Group January 2000 - December 2003
Self-Employed Freelance Technician June 1998 - December 2000
A&E Television Networks January 1989 - May 1998
Skills
Advertising, Project Management, Publication Planning, Broadcast Television, Traffic Management, Operations Management, Managerial, Direct Marketing
Education
Central Connecticut State University
Bachelor of Arts, Communications
Internal Revenue Service December 2010 - Present
Affinion Group June 2009 - December 2010
Capital One March 2006 - September 2007
Education
Bryant and Stratton College 2009 — 2011
Associate's degree, Business Administration and Management, General
Advanced Drainage Systems, Inc. February 2014 - Present
World Vision International September 2008 - Present
IBEX Global March 2013 - August 2013
Affinion Group December 2011 - February 2013
Affinion Group July 2011 - December 2011
C-Tel Management July 2010 - June 2011
Cal Development Inc November 2009 - January 2010
Shapiro and Fishman, LLC August 2009 - November 2009
DuBois Law and Title Services August 2005 - August 2006
Skills
Leadership, Call Center, Coaching, Sales, Data Analysis, Analysis, Quality Assurance, Customer Service, Customer Retention, Call Centers, Customer Experience, Training, Mentoring, Business Analysis, Interviews, Time Management, Management, Human Resources, CRM, Performance Management, Employee Training, Team Building
Education
Columbia State Community College 2008 — 2011
A.S., General Studies
SunGard Financial Systems April 2015 - Present
Citi March 2013 - Present
Citi October 2011 - March 2013
Affinion Group October 2008 - October 2011
Affinion Group April 2004 - October 2008
Affinion Group March 2002 - April 2004
Affinion Group July 1999 - March 2002
Skills
Access, Word, PowerPoint, Excel, Coaching, Call Centers, Workforce Management, Microsoft Excel, Leadership, Management, Training, SharePoint, Quality Assurance, Microsoft Word, Human Resources, Customer Service, Process Improvement
Education
Columbus State Community College 2004 — 2010
Associates, Business Management
Columbus State Community College 1999 — 2007
Associates, Graphic Design
American Express November 2005 - Present
Travelers Insurance January 2009 - March 2010
Affinion Group June 2002 - November 2005
Skills
Predictive Modeling, SAS, Data Mining, Statistical Modeling, Hadoop, Big Data, Decision Trees, Hive, Segmentation, R, Apache Pig, Analytics, Decision Science, Technical Project..., Java, Subversion, Analysis, Data Analysis, SQL
Education
Cornell University
Masters, Applied Statistics
Syracuse University
Masters, Physics
University of Pittsburgh
Bachelors, Physics & Astronomy
Bridgeway Inc. October 2005 - Present
Affinion Group June 2010 - October 2010
Teleperformance, USA July 2009 - December 2009
Skills
Writing, Creative Writing, Proposal Writing, Grant Writing, Resume Writing, Speech Writing, Reading, Computers, Customer Service, Communication, Community Outreach, Public Speaking, Editing, Acting, Theatre, Talking, Oratory, Small Talk, Straight Talking, Easy to Talk to, Therapeutic Listening, Listening to customers, Keen Listener, Exceptional Listener
Education
Columbus State
Cuyahoga Community College
Associate of Arts and Sciences (A.A.S.), Sociology
AcquireB2B January 2013 - Present
Industrial Clicks PPC February 2001 - Present
Milton Bradley & Parker Brothers May 2006 - April 2008
Affinion Group February 2005 - May 2006
AMCI September 1999 - February 2005
Skills
SEM, SEO, Online Lead Generation, Web Design, Interaction Design, Interactive Marketing, Integrated Brand..., Web Analytics, Keyword Research, Lead Generation, Marketing, Online Marketing, Digital Marketing, Marketing Strategy, PPC, Analytics, Integrated Marketing, Advertising
Education
Bryant College
Bachelor of Science (BS), Management
Alvis House April 2012 - October 2013
ComforCare Senior Services August 2007 - October 2013
Affinion Group September 1997 - August 2002
Skills
Crisis Intervention, Adolescents, Mental Health Counseling, Mental Health, Case Management, Elder Care, Social Services
Education
Columbus State Community College 2008 — 2011
Associate of Science (A.S.), Law Enforcement, 3.655
Connexions Loyalty October 2012 - Present
Affinion Group August 2008 - October 2012
Affinion Group April 1998 - August 2009
Skills
Team Building, NICE Call Recording, Avaya, IEX Total View, Process Improvement, Customer Service, Microsoft Office, Microsoft Excel, SharePoint, Troubleshooting, Sales, Call Centers, Call Center Development, Training, Customer Satisfaction, Customer Engagement, Team Leadership, Teamwork, Dependable Team Player, Incentive Programs, Incentives, Operational Efficiency, Efficiency, Service Level Management, Corrective Actions, Quality Auditing, Baselines, Outstanding time..., Motivation
Education
Columbus State 2009 — 2011
Corporate Education
G6 Hospitality LLC February 2014 - Present
Teleperformance, USA May 2013 - October 2013
Affinion Group February 2013 - April 2013
Englefield Oil Company April 2011 - January 2013
Hertz Truck and Car Rental April 2010 - January 2013
Skills
Customer Service, Troubleshooting, Technical Support, Windows, Call Centers, Customer Satisfaction, Training, Computer Hardware, Windows 7, Outlook
Education
Northland High 2004 — 2007
High School Diploma, General Studies
Columbus State Community College
Business Administration and Management, General
Affinion Group September 2013 - January 2015
FNB Merchants, LLC July 2010 - July 2013
Macy's March 2008 - October 2010
Gregg Veterinary Hospital May 2001 - February 2008
Paradise Companies LLC 2005 - 2007
Skills
Customer Service, Sales, PowerPoint
Education
Middle Tennessee State University 2008 — 2014
Bachelor of Business Administration (BBA)
Copiah-Lincoln Community College 2003 — 2005
Associate of Science (AS)
Alliance Data Systems September 2013 - Present
Affinion Group October 2007 - January 2013
Education
City College of San Francisco