American Customer Care
Description
Address: 225 N Main St, Bristol, CT 06010 Hours: Closed ⋅ Opens 8AM Mon SundayClosedMonday(Martin Luther King Jr. Day)8AM–5PMHours might differTuesday8AM–5PMWednesday8AM–5PMThursday8AM–5PMFriday8AM–5PMSaturdayClosedSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (800) 267-0686Website: Place name: : : : Category: : : : Website: http://www.americancustomercare.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (1) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of American Customer Care Inc Posting publicly on the Web Write a review Reviews 3 Google reviews
American Customer Care List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Customer Care. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Customer Care Salaries. You can even request information on how much does American Customer Care pay if you want to. Learn about salaries, pros and cons of working for American Customer Care directly from the past employees.
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129 American Customer Care employees in database. Find out everything there's to know about American Customer Care employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Customer Care Employees
Employee
Years
Job
Industry
Nathan Panke Nathan Panke's American Customer Care Experience November 2014 - March 2015
Job Aviation Student at the University of Dubuque
Industry Airlines/Aviation
Experience
Beautiful Lawns May 2010 - Present
American Customer Care November 2014 - March 2015
YMCA/YWCA April 2014 - November 2014
Mike & Betty's Ice Cream April 2014 - October 2014
Radon Inc. April 2010 - September 2013
George Vitense Golfland April 2010 - September 2012
University of Dubuque Flight Operations Center August 2011 - May 2012
Skills
Aviation, Flight Operations, Flight Planning, Flights, Flight Safety, Piloting, Time Management, Aircraft, Leadership, Teaching, Private Piloting, Customer Service, Microsoft Word, Microsoft Excel, Research, Microsoft Office
Education
University of Dubuque 2011 — 2015
Bachelor's Degree, Airline/Commercial/Professional Pilot and Flight Crew, Senior
James Madison Memorial High School 2007 — 2011
High School Dipoloma, General Education
Beautiful Lawns May 2010 - Present
American Customer Care November 2014 - March 2015
YMCA/YWCA April 2014 - November 2014
Mike & Betty's Ice Cream April 2014 - October 2014
Radon Inc. April 2010 - September 2013
George Vitense Golfland April 2010 - September 2012
University of Dubuque Flight Operations Center August 2011 - May 2012
Skills
Aviation, Flight Operations, Flight Planning, Flights, Flight Safety, Piloting, Time Management, Aircraft, Leadership, Teaching, Private Piloting, Customer Service, Microsoft Word, Microsoft Excel, Research, Microsoft Office
Education
University of Dubuque 2011 — 2015
Bachelor's Degree, Airline/Commercial/Professional Pilot and Flight Crew, Senior
James Madison Memorial High School 2007 — 2011
High School Dipoloma, General Education
Bart Robinson Bart Robinson's American Customer Care Experience 2012 - Present
Job IT Network Technician at ACC
Industry Information Services
Experience
ACC March 2012 - Present
American Customer Care 2012 - Present
Skills
• Windows Server 2003,..., • Microsoft Office,..., Microsoft Exchange..., • Onsite& Remote PC..., Troubleshooting, Active Directory, Technical Support, System Administration, Windows 7, Network Administration, Windows Server, Computer Hardware, Windows XP, Servers, VMware, Help Desk Support, Operating Systems, Microsoft Exchange, Routers, Customer Service, Leadership, Networking, Team Building, Sales
Education
Texas State Technical College 1992 — 1993
Raymondville High School Graduate 1992
ACC March 2012 - Present
American Customer Care 2012 - Present
Skills
• Windows Server 2003,..., • Microsoft Office,..., Microsoft Exchange..., • Onsite& Remote PC..., Troubleshooting, Active Directory, Technical Support, System Administration, Windows 7, Network Administration, Windows Server, Computer Hardware, Windows XP, Servers, VMware, Help Desk Support, Operating Systems, Microsoft Exchange, Routers, Customer Service, Leadership, Networking, Team Building, Sales
Education
Texas State Technical College 1992 — 1993
Raymondville High School Graduate 1992
Anna-Gabriela Gutierrez's American Customer Care Experience January 2012 - December 2012
Job Administrator at Client Benefit Insurance Services
Industry Insurance
Experience
Client Benefit Insurance Services February 2013 - Present
AGLA 2013 - 2013
American Customer Care January 2012 - December 2012
Vons April 2010 - April 2012
Skills
Bilingual-English/Spanis..., Computer Proficiency, Office Administration, Client/Hiring Manager..., Inbound Marketing, Outbound Marketing, Employee Training, Food & Beverage, Food Safety, Customer Service, Customer Retention, Cancellations, Cashiering, Agent Recruitment, Telephone Skills, Telemarketing, Team Leadership, Team Building, Team Management, Teamwork, PowerPoint, Problem Solving, Collaborative Problem..., workers compensation, health insurance, medical insurance, liability, insurance, auto insurance, renters insurance, life insurance, homeowners insurance, insurance companies, medical health insurance, workers compensation..., car insurance, business insurance, general insurance, health care insurance, health insurance plans, affordable health..., health and dental..., Insurance, Filing, Data Entry, Call Centers, Customer Experience, Time Management, Marketing, Health Insurance
Education
Grand Canyon University 2013 — 2015
Bachelors of Science in Secondary Education, Emphasis in English
CK McClatchy Senior High School 2002 — 2006
Client Benefit Insurance Services February 2013 - Present
AGLA 2013 - 2013
American Customer Care January 2012 - December 2012
Vons April 2010 - April 2012
Skills
Bilingual-English/Spanis..., Computer Proficiency, Office Administration, Client/Hiring Manager..., Inbound Marketing, Outbound Marketing, Employee Training, Food & Beverage, Food Safety, Customer Service, Customer Retention, Cancellations, Cashiering, Agent Recruitment, Telephone Skills, Telemarketing, Team Leadership, Team Building, Team Management, Teamwork, PowerPoint, Problem Solving, Collaborative Problem..., workers compensation, health insurance, medical insurance, liability, insurance, auto insurance, renters insurance, life insurance, homeowners insurance, insurance companies, medical health insurance, workers compensation..., car insurance, business insurance, general insurance, health care insurance, health insurance plans, affordable health..., health and dental..., Insurance, Filing, Data Entry, Call Centers, Customer Experience, Time Management, Marketing, Health Insurance
Education
Grand Canyon University 2013 — 2015
Bachelors of Science in Secondary Education, Emphasis in English
CK McClatchy Senior High School 2002 — 2006
William Vogt William Vogt's American Customer Care Experience October 2012 - Present
Job LOA Specialist at Sedgwick
Industry Telecommunications
Experience
Sedgwick June 2013 - Present
American Customer Care October 2012 - Present
American Customer Care August 2011 - October 2012
Staples June 2011 - August 2011
Ruffalo CODY August 2008 - May 2011
Skills
Customer Service, Customer Satisfaction, Operations Management, Team Building, Technical Support, Microsoft Office, Team Leadership, Management, Troubleshooting, Multi-tasking Skills, Program Management
Education
University of Dubuque (UD) 2011 — 2013
Bachelor, Business and Accounting; Major Related, 3.58
Kirkwood Community College 2008 — 2011
AA Liberal arts, Business
Sedgwick June 2013 - Present
American Customer Care October 2012 - Present
American Customer Care August 2011 - October 2012
Staples June 2011 - August 2011
Ruffalo CODY August 2008 - May 2011
Skills
Customer Service, Customer Satisfaction, Operations Management, Team Building, Technical Support, Microsoft Office, Team Leadership, Management, Troubleshooting, Multi-tasking Skills, Program Management
Education
University of Dubuque (UD) 2011 — 2013
Bachelor, Business and Accounting; Major Related, 3.58
Kirkwood Community College 2008 — 2011
AA Liberal arts, Business
Lynette Parmley Lynette Parmley's American Customer Care Experience April 2004 - October 2008
Job Transamerica Agency Network Independent Insurance Agent
Industry Insurance
Experience
Transamerica Agency Network, Inc. 2012 - Present
Transamerica Agency Network, Inc. April 2012 - April 2013
American Customer Care April 2004 - October 2008
Skills
Life Insurance, Term Life Insurance, Whole Life, Fixed Annuities, Disability Insurance, Retirement Planning, Health Insurance, Long-term Care, Universal Life, Insurance, Training, Accident, Long Term Care Insurance
Education
University of Phoenix 2010 — 2014
North Penn High School 1995 — 2000
Transamerica Agency Network, Inc. 2012 - Present
Transamerica Agency Network, Inc. April 2012 - April 2013
American Customer Care April 2004 - October 2008
Skills
Life Insurance, Term Life Insurance, Whole Life, Fixed Annuities, Disability Insurance, Retirement Planning, Health Insurance, Long-term Care, Universal Life, Insurance, Training, Accident, Long Term Care Insurance
Education
University of Phoenix 2010 — 2014
North Penn High School 1995 — 2000
Julia Lenth Julia Lenth's American Customer Care Experience August 2008 - June 2010
Job Service Center Account Coordinator at Sedgwick
Industry Insurance
Experience
Sedgwick Claims Mgmt Svc September 2014 - Present
Sedgwick August 2013 - September 2014
Sedgwick February 2011 - August 2013
Sedgwick CMS, Dubuque February 2011 - August 2013
Kieler BP August 2010 - February 2011
Kieler BP August 2010 - February 2011
Quad/Graphics June 2010 - August 2010
Quad Graphics June 2010 - August 2010
American Customer Care August 2008 - June 2010
Skills
Employee Benefits, Insurance, Disability Insurance, Customer Service, Vendor Management, Software Documentation, Claims Handling, Outlook, Time Management, Microsoft Office, FMLA, Mentoring New Hires, Client Email Responses, Typing, Microsoft Excel, PowerPoint, Call Centers, Access, Troubleshooting
Education
University of Dubuque 2015 — 2018
Master of Business Administration (M.B.A.)
University of Dubuque 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration
University of Dubuque 2011 — 2013
Bachelor of Business Administration (BBA), Human Resources
Northeast Iowa Community College- Peosta 2010 — 2010
Certificate, Accounting Clerk
Northeast Iowa Community College
Accounting
Southwest Technical College
General
Southwestern High School
Sedgwick Claims Mgmt Svc September 2014 - Present
Sedgwick August 2013 - September 2014
Sedgwick February 2011 - August 2013
Sedgwick CMS, Dubuque February 2011 - August 2013
Kieler BP August 2010 - February 2011
Kieler BP August 2010 - February 2011
Quad/Graphics June 2010 - August 2010
Quad Graphics June 2010 - August 2010
American Customer Care August 2008 - June 2010
Skills
Employee Benefits, Insurance, Disability Insurance, Customer Service, Vendor Management, Software Documentation, Claims Handling, Outlook, Time Management, Microsoft Office, FMLA, Mentoring New Hires, Client Email Responses, Typing, Microsoft Excel, PowerPoint, Call Centers, Access, Troubleshooting
Education
University of Dubuque 2015 — 2018
Master of Business Administration (M.B.A.)
University of Dubuque 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration
University of Dubuque 2011 — 2013
Bachelor of Business Administration (BBA), Human Resources
Northeast Iowa Community College- Peosta 2010 — 2010
Certificate, Accounting Clerk
Northeast Iowa Community College
Accounting
Southwest Technical College
General
Southwestern High School
Ryan Rueckert Ryan Rueckert's American Customer Care Experience May 2008 - August 2008
Job
Industry Mechanical or Industrial Engineering
Experience
The University of Iowa September 2014 - May 2015
Steve Cook Sound May 2014 - August 2014
Marion Mixers June 2013 - August 2013
Jimmy John's January 2010 - May 2013
Kirkwood Community College January 2011 - January 2012
Iowa United Nations Association June 2011 - August 2011
A-Team Auto Care May 2010 - August 2010
American Customer Care May 2008 - August 2008
Skills
Project Management, Testing, Sales, Autodesk Inventor, SolidWorks, Creo Parametric, SAS Statistical Software, MIG Welding, Automotive Repair, Motorcycle Repair, Bicycle Repair, Microsoft Excel, Microsoft Office, Networking, C
Education
Kirkwood Community College 2010 — 2012
NA
University of Iowa
Mechanical Engineering
The University of Iowa September 2014 - May 2015
Steve Cook Sound May 2014 - August 2014
Marion Mixers June 2013 - August 2013
Jimmy John's January 2010 - May 2013
Kirkwood Community College January 2011 - January 2012
Iowa United Nations Association June 2011 - August 2011
A-Team Auto Care May 2010 - August 2010
American Customer Care May 2008 - August 2008
Skills
Project Management, Testing, Sales, Autodesk Inventor, SolidWorks, Creo Parametric, SAS Statistical Software, MIG Welding, Automotive Repair, Motorcycle Repair, Bicycle Repair, Microsoft Excel, Microsoft Office, Networking, C
Education
Kirkwood Community College 2010 — 2012
NA
University of Iowa
Mechanical Engineering
Bret Goebel Bret Goebel's American Customer Care Experience May 2014 - August 2014
Job Licensed Property & Casualty Insurance Intermediary (WI)
Industry Insurance
Experience
Allstate January 2015 - January 2015
American Customer Care May 2014 - August 2014
Spireon, Inc. November 2012 - October 2013
Express Employment Professionals July 2012 - November 2012
American Customer Care February 2012 - July 2012
Sedona Staffing January 2012 - February 2012
FURST STAFFING September 2011 - December 2011
WINONA STATE ADMISSIONS September 2008 - March 2009
Sedona Staffing June 2008 - August 2008
STONEMAN’S MILL May 2007 - August 2007
Skills
Lead Generation, Account Management, B2B, New Business Development, Sales, Sales Management, Customer Retention, Team Leadership, Solution Selling, Telecommunications, Customer Satisfaction, Marketing Strategy, Team Building, Marketing, Strategic Planning, SaaS, Direct Sales, Negotiation, Sales Process, Salesforce.com, M2M, Leadership, Customer Service, Business Development, Team Management, Selling, Sales Operations, Strategic Partnerships, Sales Presentations, Cold Calling, Product Marketing, Product Management, Competitive Analysis, Strategy, CRM, Start-ups, Mobile Devices, Contract Negotiation, Wireless, Management
Education
Minnesota State University, Moorhead 2010 — 2011
Winona State University 2007 — 2009
Allstate January 2015 - January 2015
American Customer Care May 2014 - August 2014
Spireon, Inc. November 2012 - October 2013
Express Employment Professionals July 2012 - November 2012
American Customer Care February 2012 - July 2012
Sedona Staffing January 2012 - February 2012
FURST STAFFING September 2011 - December 2011
WINONA STATE ADMISSIONS September 2008 - March 2009
Sedona Staffing June 2008 - August 2008
STONEMAN’S MILL May 2007 - August 2007
Skills
Lead Generation, Account Management, B2B, New Business Development, Sales, Sales Management, Customer Retention, Team Leadership, Solution Selling, Telecommunications, Customer Satisfaction, Marketing Strategy, Team Building, Marketing, Strategic Planning, SaaS, Direct Sales, Negotiation, Sales Process, Salesforce.com, M2M, Leadership, Customer Service, Business Development, Team Management, Selling, Sales Operations, Strategic Partnerships, Sales Presentations, Cold Calling, Product Marketing, Product Management, Competitive Analysis, Strategy, CRM, Start-ups, Mobile Devices, Contract Negotiation, Wireless, Management
Education
Minnesota State University, Moorhead 2010 — 2011
Winona State University 2007 — 2009
Andre Gonzalez Andre Gonzalez's American Customer Care Experience November 2011 - May 2012
Job Technical Recruiter at SoftHQ Inc
Industry Staffing and Recruiting
Experience
SoftHQ Inc November 2012 - Present
The Diamond List May 2012 - December 2012
American Customer Care November 2011 - May 2012
Sony Electronics December 2010 - August 2011
The Diamond List January 2009 - November 2010
ResortCom International August 2007 - September 2008
ResortCom International October 2005 - August 2007
Hotels.com April 2000 - September 2005
Skills
Call Center, Customer Service, Customer Satisfaction, Outlook, Microsoft Office, Microsoft Excel, Customer Experience, Sales, Microsoft Word, PowerPoint, Access, Team Leadership, Time Management, Administrative..., Social Media, Call Centers
Education
Cuyamaca College
SoftHQ Inc November 2012 - Present
The Diamond List May 2012 - December 2012
American Customer Care November 2011 - May 2012
Sony Electronics December 2010 - August 2011
The Diamond List January 2009 - November 2010
ResortCom International August 2007 - September 2008
ResortCom International October 2005 - August 2007
Hotels.com April 2000 - September 2005
Skills
Call Center, Customer Service, Customer Satisfaction, Outlook, Microsoft Office, Microsoft Excel, Customer Experience, Sales, Microsoft Word, PowerPoint, Access, Team Leadership, Time Management, Administrative..., Social Media, Call Centers
Education
Cuyamaca College
DEREKA WILLIAMS DEREKA WILLIAMS's American Customer Care Experience November 2012 - Present
Job Contact Center Specialist at American Customer Care
Industry
Experience
American Customer Care November 2012 - Present
Focus Communications May 2011 - July 2012
Education
University of Dubuque 2012 — 2014
American Customer Care November 2012 - Present
Focus Communications May 2011 - July 2012
Education
University of Dubuque 2012 — 2014
Cassandra (Newland) Ganea Cassandra (Newland) Ganea's American Customer Care Experience August 2007 - August 2013
Job Inside Commercial Account Manager at Imagetek, Inc.
Industry Marketing and Advertising
Experience
Imagetek, Inc. May 2014 - Present
Crescent Electric Supply August 2013 - May 2014
American Customer Care August 2007 - August 2013
Skills
Customer Service, Sales, Customer Satisfaction, CRM, Call Centers, New Business Development, Account Management, Business Development, Sales Management, Customer Retention, Customer Experience, B2B, Microsoft Office, Marketing, Team Leadership, Escalations Management, Employee Training, Project Management, Cold Calling, Negotiation, Sales Process, Lead Qualification, Leadership Development, Highly motivated..., Problem Solving, Learning Quickly, Prospecting New Clients, Client Relations, Client Rapport, Client Development, Key Client Relationships, Document Management, Enterprise Software, Enterprise Content..., SaaS, Consultative Selling, Customer Relations, Scanners, Records Management, Records Retention..., Outsourcing, Cloud Computing, Document Imaging, Process Improvement, Process Automation, CRM Integration
Education
University of Dubuque 2012 — 2014
Bachelor's Degree, Psychology
Northeast Iowa Community College-Calmar 2009 — 2012
Associate of Arts (A.A.), Psychology
Imagetek, Inc. May 2014 - Present
Crescent Electric Supply August 2013 - May 2014
American Customer Care August 2007 - August 2013
Skills
Customer Service, Sales, Customer Satisfaction, CRM, Call Centers, New Business Development, Account Management, Business Development, Sales Management, Customer Retention, Customer Experience, B2B, Microsoft Office, Marketing, Team Leadership, Escalations Management, Employee Training, Project Management, Cold Calling, Negotiation, Sales Process, Lead Qualification, Leadership Development, Highly motivated..., Problem Solving, Learning Quickly, Prospecting New Clients, Client Relations, Client Rapport, Client Development, Key Client Relationships, Document Management, Enterprise Software, Enterprise Content..., SaaS, Consultative Selling, Customer Relations, Scanners, Records Management, Records Retention..., Outsourcing, Cloud Computing, Document Imaging, Process Improvement, Process Automation, CRM Integration
Education
University of Dubuque 2012 — 2014
Bachelor's Degree, Psychology
Northeast Iowa Community College-Calmar 2009 — 2012
Associate of Arts (A.A.), Psychology
Kim Schroeder-Freund Kim Schroeder-Freund's American Customer Care Experience August 2005 - December 2005
Job Senior Implementation Consultant at McGrawHill Higher Education
Industry Publishing
Experience
McGraw-Hill Higher Education January 2012 - Present
McGraw-Hill Higher Education August 2006 - January 2012
American Customer Care August 2005 - December 2005
Skills
Higher Education, Training, Sales Presentations, Salesforce.com, Sales, Account Management, Marketing, Leadership, Email Marketing, Marketing Strategy, CRM, Strategic Partnerships, Marketing Communications, Social Media Marketing, B2B, Content Development, Academic Publishing, Cold Calling, Selling, Team Leadership, Selling Skills, Direct Marketing, Strategic Planning, Publishing, Ebooks
Education
Loras College 2001 — 2004
Bachelor's degree, Marketing
McGraw-Hill Higher Education January 2012 - Present
McGraw-Hill Higher Education August 2006 - January 2012
American Customer Care August 2005 - December 2005
Skills
Higher Education, Training, Sales Presentations, Salesforce.com, Sales, Account Management, Marketing, Leadership, Email Marketing, Marketing Strategy, CRM, Strategic Partnerships, Marketing Communications, Social Media Marketing, B2B, Content Development, Academic Publishing, Cold Calling, Selling, Team Leadership, Selling Skills, Direct Marketing, Strategic Planning, Publishing, Ebooks
Education
Loras College 2001 — 2004
Bachelor's degree, Marketing
Kenneth Brewster Kenneth Brewster's American Customer Care Experience October 2010 - March 2011
Job Greeter at Walmart
Industry Consumer Services
Experience
Walmart May 2015 - Present
H&R Block November 2008 - Present
SAMS CLUB August 2011 - April 2015
American Customer Care October 2010 - March 2011
Hope Community Resources April 2009 - May 2010
Home Depot May 2006 - November 2009
Skills
Customer Service, Retail, Tax Preparation, Customer Satisfaction, Income Tax, Telephone Skills, Tax, Time Management, Interviews, Administration
Education
U.S. Career Institute 2011 — 2015
Certificate, Pharmacy Technician/Assistant; Microsoft Office
Fuller Theological Seminary 1974 — 1976
Master of Arts, Theology
Arizona State University 1969 — 1973
Bachelor of Arts, Sociology
Walmart May 2015 - Present
H&R Block November 2008 - Present
SAMS CLUB August 2011 - April 2015
American Customer Care October 2010 - March 2011
Hope Community Resources April 2009 - May 2010
Home Depot May 2006 - November 2009
Skills
Customer Service, Retail, Tax Preparation, Customer Satisfaction, Income Tax, Telephone Skills, Tax, Time Management, Interviews, Administration
Education
U.S. Career Institute 2011 — 2015
Certificate, Pharmacy Technician/Assistant; Microsoft Office
Fuller Theological Seminary 1974 — 1976
Master of Arts, Theology
Arizona State University 1969 — 1973
Bachelor of Arts, Sociology
David Derr David Derr's American Customer Care Experience May 2012 - August 2013
Job Owner at D. Edwin Photographs
Industry Consumer Services
Experience
Hertz January 2014 - Present
D. Edwin Photographs November 2007 - Present
American Customer Care May 2012 - August 2013
Lowe's Companies, Inc. February 2013 - May 2013
Domino's Pizza March 2002 - October 2004
Skills
QuickBooks, Customer Service, Office Administration, Payroll, Accounts Payable, Accounts Receivable, Microsoft Office, Email, Web Design, Customer Satisfaction, Microsoft Word
Education
South Hills School of Business & Technology 2014 — 2021
Business, Management, Marketing, and Related Support Services
South Hills School of Business & Technology
Hertz January 2014 - Present
D. Edwin Photographs November 2007 - Present
American Customer Care May 2012 - August 2013
Lowe's Companies, Inc. February 2013 - May 2013
Domino's Pizza March 2002 - October 2004
Skills
QuickBooks, Customer Service, Office Administration, Payroll, Accounts Payable, Accounts Receivable, Microsoft Office, Email, Web Design, Customer Satisfaction, Microsoft Word
Education
South Hills School of Business & Technology 2014 — 2021
Business, Management, Marketing, and Related Support Services
South Hills School of Business & Technology
Lamiesha Spruill's American Customer Care Experience October 2010 - October 2012
Job Contact Center Supervisor
Industry Real Estate
Experience
ZIM Integrated Shipping Services May 2015 - Present
FortuneBuilders Team October 2012 - February 2015
American Customer Care October 2010 - October 2012
Arise Virtual Solutions Inc. February 2006 - December 2011
Z57 Internet Solutions 2007 - 2008
Micktel Corporation 2004 - 2007
Skills
Microsoft Office, Data Entry, Typing, Management, Customer Service, Google Docs, Quality Assurance Review, Hiring Personnel, Customer Satisfaction, Call Centers, Social Networking, Call Center, Time Management, Merchandising, Outlook, Training, Sales
Education
University of Phoenix 2011 — 2014
Bachelor Of Science, Business Management/Human Resources
San Diego City College 2008 — 2010
General Education Courses, Business Administration and Management, General
ZIM Integrated Shipping Services May 2015 - Present
FortuneBuilders Team October 2012 - February 2015
American Customer Care October 2010 - October 2012
Arise Virtual Solutions Inc. February 2006 - December 2011
Z57 Internet Solutions 2007 - 2008
Micktel Corporation 2004 - 2007
Skills
Microsoft Office, Data Entry, Typing, Management, Customer Service, Google Docs, Quality Assurance Review, Hiring Personnel, Customer Satisfaction, Call Centers, Social Networking, Call Center, Time Management, Merchandising, Outlook, Training, Sales
Education
University of Phoenix 2011 — 2014
Bachelor Of Science, Business Management/Human Resources
San Diego City College 2008 — 2010
General Education Courses, Business Administration and Management, General
Caitlin Tero Caitlin Tero's American Customer Care Experience August 2008 - March 2009
Job Advisory IT Specialist at IBM
Industry Information Technology and Services
Experience
IBM February 2015 - Present
Glacier Technical Solutions February 2012 - Present
IBM October 2010 - February 2012
ABC Learning Early Childhood Center March 2010 - October 2010
American Customer Care August 2008 - March 2009
Skills
AIX, Netcool, Data Center, Disaster Recovery, Netview, Servers, IT Service Management, Unix, Virtualization, IBM Tivoli, ITIL, VMware ESX, Enterprise Architecture
Education
University of Dubuque 2004 — 2008
Business, Business Administration
Sandia High School 2000 — 2004
IBM February 2015 - Present
Glacier Technical Solutions February 2012 - Present
IBM October 2010 - February 2012
ABC Learning Early Childhood Center March 2010 - October 2010
American Customer Care August 2008 - March 2009
Skills
AIX, Netcool, Data Center, Disaster Recovery, Netview, Servers, IT Service Management, Unix, Virtualization, IBM Tivoli, ITIL, VMware ESX, Enterprise Architecture
Education
University of Dubuque 2004 — 2008
Business, Business Administration
Sandia High School 2000 — 2004
Heather Woodbury Heather Woodbury's American Customer Care Experience August 2014 - Present
Job Telemarketing Survey Representative at American Customer Care
Industry Food & Beverages
Experience
American Customer Care August 2014 - Present
Burger King Corporation April 2014 - May 2014
Labor Ready February 2014 - February 2014
Beacon Brook Health Center July 2008 - August 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English
Education
Brio Academy of Cosmetology-East Hartford 2013 — 2013
YWCA New Britain 2012 — 2012
CNA Certification, Health and Wellness, General
Lynchburg College 2010 — 2011
Bachelor's Degree, Theatre/Theater
American Customer Care August 2014 - Present
Burger King Corporation April 2014 - May 2014
Labor Ready February 2014 - February 2014
Beacon Brook Health Center July 2008 - August 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English
Education
Brio Academy of Cosmetology-East Hartford 2013 — 2013
YWCA New Britain 2012 — 2012
CNA Certification, Health and Wellness, General
Lynchburg College 2010 — 2011
Bachelor's Degree, Theatre/Theater
Kierstan Nemmers Kierstan Nemmers's American Customer Care Experience October 2010 - September 2011
Job Client Relations/Inside Sales Rep at Rockfarm Supply Chain Solutions
Industry Logistics and Supply Chain
Experience
Rockfarm Supply Chain Solutions September 2011 - Present
American Customer Care October 2010 - September 2011
My First School March 2008 - May 2010
Skills
3PL, Transportation..., Logistics Management, Supply Chain Management, Logistics, Transportation, Freight, Supply Chain, Truckload, Customer Service, LTL, New Business Development, Operations Management, Process Improvement, Sales Operations, Account Management, Inventory Management, Container, Warehousing, Purchasing, BPO, Call Center, Negotiation, Shipping, Inbound Marketing, Pricing, Continuous Improvement, Six Sigma, Sales, Team Building, Team Leadership, Retail, Management, Call Centers
Education
Kirkwood Community College 2004 — 2005
Mount Vernon High School 1999 — 2003
Rockfarm Supply Chain Solutions September 2011 - Present
American Customer Care October 2010 - September 2011
My First School March 2008 - May 2010
Skills
3PL, Transportation..., Logistics Management, Supply Chain Management, Logistics, Transportation, Freight, Supply Chain, Truckload, Customer Service, LTL, New Business Development, Operations Management, Process Improvement, Sales Operations, Account Management, Inventory Management, Container, Warehousing, Purchasing, BPO, Call Center, Negotiation, Shipping, Inbound Marketing, Pricing, Continuous Improvement, Six Sigma, Sales, Team Building, Team Leadership, Retail, Management, Call Centers
Education
Kirkwood Community College 2004 — 2005
Mount Vernon High School 1999 — 2003
Alexis McLaughlin's American Customer Care Experience January 2005 - January 2008
Job Training and Performance Specialist at ESL Federal Credit Union
Industry Financial Services
Experience
ESL Federal Credit Union September 2012 - Present
ESL Federal Credit Union May 2011 - September 2012
ESL Federal Credit Union January 2008 - May 2011
American Customer Care January 2005 - January 2008
Skills
Training, Customer Service, Leadership, Coaching, Customer Retention, Banking, Troubleshooting, Management, Teaching Adults, Facilitations, Writing, Microsoft Platform, Sales, Customer-focused Service, Call Centers, PowerPoint, SnagIt, E-Learning, HTML 5, CSS3, Mentoring, Time Management, Team Leadership, Outlook, Performance Management, Employee Training, Leadership Development, Process Improvement, Public Speaking, Change Management, Quality Assurance
Education
Ashford University
Bachelor of Arts (B.A.), Psychology
Ashford University
Associate's Degree, Business Administration
ESL Federal Credit Union September 2012 - Present
ESL Federal Credit Union May 2011 - September 2012
ESL Federal Credit Union January 2008 - May 2011
American Customer Care January 2005 - January 2008
Skills
Training, Customer Service, Leadership, Coaching, Customer Retention, Banking, Troubleshooting, Management, Teaching Adults, Facilitations, Writing, Microsoft Platform, Sales, Customer-focused Service, Call Centers, PowerPoint, SnagIt, E-Learning, HTML 5, CSS3, Mentoring, Time Management, Team Leadership, Outlook, Performance Management, Employee Training, Leadership Development, Process Improvement, Public Speaking, Change Management, Quality Assurance
Education
Ashford University
Bachelor of Arts (B.A.), Psychology
Ashford University
Associate's Degree, Business Administration
Dale Johnson II Dale Johnson II's American Customer Care Experience February 2009 - June 2009
Job Team Trainer at Target
Industry Retail
Experience
Target October 2009 - April 2013
American Customer Care February 2009 - June 2009
Community Services Group May 2008 - October 2008
HCR ManorCare September 2006 - December 2006
HSA Counseling July 2004 - June 2005
White Deer Run Allenwood May 2002 - May 2004
Skills
Computer Building, Mental Health Counseling, Small Group Counseling, Accurate Data Entry, customer service, Substance Abuse..., Research Information, Public Speaking, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Home Networking, Information..., Windows 7, Windows XP Pro, Windows Vista, Assessment Skills, Social Bookmarking, Internet Software
Education
Harrisburg Area Community College 2005 — 2006
Nursing
Millersville University of Pennsylvania 1997 — 2001
Bachelor of Arts (B.A.), Psychology
Muncy High School 1991 — 1997
Diploma, Academic
Target October 2009 - April 2013
American Customer Care February 2009 - June 2009
Community Services Group May 2008 - October 2008
HCR ManorCare September 2006 - December 2006
HSA Counseling July 2004 - June 2005
White Deer Run Allenwood May 2002 - May 2004
Skills
Computer Building, Mental Health Counseling, Small Group Counseling, Accurate Data Entry, customer service, Substance Abuse..., Research Information, Public Speaking, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Home Networking, Information..., Windows 7, Windows XP Pro, Windows Vista, Assessment Skills, Social Bookmarking, Internet Software
Education
Harrisburg Area Community College 2005 — 2006
Nursing
Millersville University of Pennsylvania 1997 — 2001
Bachelor of Arts (B.A.), Psychology
Muncy High School 1991 — 1997
Diploma, Academic
Katharyn Stewart's American Customer Care Experience March 2012 - June 2012
Job Shift Supervisor
Industry Gambling & Casinos
Experience
Access Midstream Percheron Field Services July 2012 - August 2014
American Customer Care March 2012 - June 2012
Kohl's Department Stores November 2009 - March 2012
Skills
Data Entry, Supervisory Skills, Team Leadership, Microsoft Excel, Customer Satisfaction, Customer Service, Sales
Education
Tompkins Cortland Community College
Entrepreneurship and Small Businesses Management
Cayuga County Community College
Early Childhood Education and Teaching
Access Midstream Percheron Field Services July 2012 - August 2014
American Customer Care March 2012 - June 2012
Kohl's Department Stores November 2009 - March 2012
Skills
Data Entry, Supervisory Skills, Team Leadership, Microsoft Excel, Customer Satisfaction, Customer Service, Sales
Education
Tompkins Cortland Community College
Entrepreneurship and Small Businesses Management
Cayuga County Community College
Early Childhood Education and Teaching
Joy Gephart Joy Gephart's American Customer Care Experience November 2006 - June 2007
Job Cataloger at Brodart Company
Industry Libraries
Experience
Brodart August 2014 - Present
DePasquale Staffing Services January 2014 - July 2014
West Pharmaceutical Services March 2013 - January 2014
West Pharmaceutical Services March 2013 - May 2013
West Pharmaceutical Services December 2012 - March 2013
Walmart November 2012 - December 2012
Lycoming Engines March 2008 - June 2011
Lycoming Engines July 2007 - March 2008
American Customer Care November 2006 - June 2007
Medical Transcription Services, LLC January 1993 - November 2006
Skills
Word, Excel, Access, Shipping, Transcription, Budgeting, Switchboard Operator, Communication Written, Verbal Communication, Inventory Control, Document Management, Order Entry, Purchasing, Multitasker, Administrative Support, Outlook, Oracle, Newsletters, Office Equipment, Offset Printing, Windows, English, Copy Editing, Banking, Checking, Distribution, Technical Writing, Technical Documentation, Medical Terminology, Medical Transcription, Entrepreneur, Internet, Microsoft Office, Organizing, Customer Relations, Customer Service, Teamwork, Microsoft Excel, Microsoft Word, Administrative..., Entrepreneurship, CPOE, Time Management, Training, Data Entry, Continuous Improvement, Customer Satisfaction, Minitab, Process Improvement, Six Sigma
Education
Pennsylvania College of Technology 1992 — 1992
Certificate, Medical Terminology
Zion Bible College 1979 — 1982
Diploma, Theology/Biblical Studies and Christian Education
Brodart August 2014 - Present
DePasquale Staffing Services January 2014 - July 2014
West Pharmaceutical Services March 2013 - January 2014
West Pharmaceutical Services March 2013 - May 2013
West Pharmaceutical Services December 2012 - March 2013
Walmart November 2012 - December 2012
Lycoming Engines March 2008 - June 2011
Lycoming Engines July 2007 - March 2008
American Customer Care November 2006 - June 2007
Medical Transcription Services, LLC January 1993 - November 2006
Skills
Word, Excel, Access, Shipping, Transcription, Budgeting, Switchboard Operator, Communication Written, Verbal Communication, Inventory Control, Document Management, Order Entry, Purchasing, Multitasker, Administrative Support, Outlook, Oracle, Newsletters, Office Equipment, Offset Printing, Windows, English, Copy Editing, Banking, Checking, Distribution, Technical Writing, Technical Documentation, Medical Terminology, Medical Transcription, Entrepreneur, Internet, Microsoft Office, Organizing, Customer Relations, Customer Service, Teamwork, Microsoft Excel, Microsoft Word, Administrative..., Entrepreneurship, CPOE, Time Management, Training, Data Entry, Continuous Improvement, Customer Satisfaction, Minitab, Process Improvement, Six Sigma
Education
Pennsylvania College of Technology 1992 — 1992
Certificate, Medical Terminology
Zion Bible College 1979 — 1982
Diploma, Theology/Biblical Studies and Christian Education
Lance Boone Lance Boone's American Customer Care Experience March 2007 - October 2010
Job Student at St. Francis University
Industry Hospital & Health Care
Experience
M&B a Medical Billing, INC. August 2013 - December 2013
American Customer Care March 2007 - October 2010
Lancaster Police Department July 2003 - May 2006
Skills
Management, Medical Office, Administrative..., Microsoft Office, Medical Terminology, Windows 8, Data Entry, Medical Software, Medisoft, Medical Billing, ICD-9, CPT, Human Resources, Labor Management, Organizational Behavior, Organizational..., Facebook, Microsoft Publisher, Microsoft Excel, Microsoft Word, PowerPoint, Access, Medical Ethics, Office Management, Office Administration, Front Office, Medical Records, Medical Coding, Medicare, Customer Retention, Health Insurance, EHR, QuickBooks, CMS-1500, ICD-10, Team Building, Android, iOS, Typing, Photocopier, Meeting Scheduling, Organizing Meetings, Office Organizing, Organization Skills, Telephone Reception, Telecommunications, Document Management, Customer Service
Education
St. Francis University 2015 — 2017
Master’s Degree, Medical Office Management/Administration
St. Francis University 2013 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management, 3.5 GPA
Cambria-Rowe Business College-Indiana 2011 — 2013
Associate of Science (A.S.), Health/Health Care Administration/Management, 3.7 GPA
M&B a Medical Billing, INC. August 2013 - December 2013
American Customer Care March 2007 - October 2010
Lancaster Police Department July 2003 - May 2006
Skills
Management, Medical Office, Administrative..., Microsoft Office, Medical Terminology, Windows 8, Data Entry, Medical Software, Medisoft, Medical Billing, ICD-9, CPT, Human Resources, Labor Management, Organizational Behavior, Organizational..., Facebook, Microsoft Publisher, Microsoft Excel, Microsoft Word, PowerPoint, Access, Medical Ethics, Office Management, Office Administration, Front Office, Medical Records, Medical Coding, Medicare, Customer Retention, Health Insurance, EHR, QuickBooks, CMS-1500, ICD-10, Team Building, Android, iOS, Typing, Photocopier, Meeting Scheduling, Organizing Meetings, Office Organizing, Organization Skills, Telephone Reception, Telecommunications, Document Management, Customer Service
Education
St. Francis University 2015 — 2017
Master’s Degree, Medical Office Management/Administration
St. Francis University 2013 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management, 3.5 GPA
Cambria-Rowe Business College-Indiana 2011 — 2013
Associate of Science (A.S.), Health/Health Care Administration/Management, 3.7 GPA
Eugene Carrion Eugene Carrion's American Customer Care Experience August 2010 - November 2011
Job
Industry Telecommunications
Experience
Publishers Service Associates August 2013 - Present
American Customer Care August 2010 - November 2011
New York July 2007 - February 2008
Skills
Telemarketing, Call Centers, Customer Experience, Guerrilla Marketing, Telephone Skills, Cosmetology, Culinary Skills, Customer Retention, Data Entry, Workforce Management, BPO, Customer Satisfaction, Locksmithing, Events Coordination, Lighting Controls, Promotions, Marketing, Advertising
Education
Edison High School 1992 — 1996
Diploma
Barone Beauty Academy
Publishers Service Associates August 2013 - Present
American Customer Care August 2010 - November 2011
New York July 2007 - February 2008
Skills
Telemarketing, Call Centers, Customer Experience, Guerrilla Marketing, Telephone Skills, Cosmetology, Culinary Skills, Customer Retention, Data Entry, Workforce Management, BPO, Customer Satisfaction, Locksmithing, Events Coordination, Lighting Controls, Promotions, Marketing, Advertising
Education
Edison High School 1992 — 1996
Diploma
Barone Beauty Academy
Candice Bellows Candice Bellows's American Customer Care Experience May 2008 - August 2008
Job Teaching Licensure Student at Guilford College
Industry Publishing
Experience
LearningMate Solutions January 2013 - Present
The Church of Jesus Christ of Latter-day Saints September 2011 - March 2013
Deseret Book Company August 2011 - December 2011
Brigham Young University May 2009 - August 2011
Brigham Young University August 2008 - April 2011
American Customer Care May 2008 - August 2008
Hy-Vee Grocery Store April 2007 - August 2007
Skills
Writing, Substantive editing, Proofreading, Blogging, Creative Writing, Facebook, Grammar, Microsoft Office, Research, InDesign, Copy Editing, Editing, Publications
Education
Brigham Young University 2007 — 2011
BA, English
LearningMate Solutions January 2013 - Present
The Church of Jesus Christ of Latter-day Saints September 2011 - March 2013
Deseret Book Company August 2011 - December 2011
Brigham Young University May 2009 - August 2011
Brigham Young University August 2008 - April 2011
American Customer Care May 2008 - August 2008
Hy-Vee Grocery Store April 2007 - August 2007
Skills
Writing, Substantive editing, Proofreading, Blogging, Creative Writing, Facebook, Grammar, Microsoft Office, Research, InDesign, Copy Editing, Editing, Publications
Education
Brigham Young University 2007 — 2011
BA, English
Joseph Griner Joseph Griner's American Customer Care Experience September 1996 - August 2006
Job Technical Support Representative
Industry Telecommunications
Experience
Cablevision September 2008 - Present
HarperCollins Publishers November 2007 - April 2011
American Customer Care September 1996 - August 2006
Skills
Microsoft Exchange, Windows Server, Windows, Mac Mail, NGN, GoToAssist, Windows Mail, Call Center, Databases, Outlook, XP, Active Directory, Windows 7, VMware, Troubleshooting, Servers, Operating Systems, System Administration, Disaster Recovery, Routers
Education
The College of New Jersey 1989 — 1994
Bachelor of Arts, Communications
Cablevision September 2008 - Present
HarperCollins Publishers November 2007 - April 2011
American Customer Care September 1996 - August 2006
Skills
Microsoft Exchange, Windows Server, Windows, Mac Mail, NGN, GoToAssist, Windows Mail, Call Center, Databases, Outlook, XP, Active Directory, Windows 7, VMware, Troubleshooting, Servers, Operating Systems, System Administration, Disaster Recovery, Routers
Education
The College of New Jersey 1989 — 1994
Bachelor of Arts, Communications
Elizabeth Cantu's American Customer Care Experience May 2007 - June 2009
Job Operations Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2012 - Present
StarTek October 2009 - May 2012
American Customer Care May 2007 - June 2009
SITEL Corporation May 1996 - May 2007
SITEL Corporation May 1997 - May 2003
SITEL Corporation May 1996 - May 1997
Skills
BPO, Management, Customer Experience, Recruiting, Process Improvement, Outsourcing, Training, Team Leadership, Call Center, Performance Management, Contact Centers, Customer Satisfaction, Call Center Development, Workforce Management, Interviews, Operations Management, Analysis, Daily Operations..., Operational Oversight, Train Staff, Performance Improvement
Education
Angelo State University
Alorica March 2012 - Present
StarTek October 2009 - May 2012
American Customer Care May 2007 - June 2009
SITEL Corporation May 1996 - May 2007
SITEL Corporation May 1997 - May 2003
SITEL Corporation May 1996 - May 1997
Skills
BPO, Management, Customer Experience, Recruiting, Process Improvement, Outsourcing, Training, Team Leadership, Call Center, Performance Management, Contact Centers, Customer Satisfaction, Call Center Development, Workforce Management, Interviews, Operations Management, Analysis, Daily Operations..., Operational Oversight, Train Staff, Performance Improvement
Education
Angelo State University
Rebecca Aldrich Rebecca Aldrich's American Customer Care Experience August 2006 - September 2008
Job Ameriplan Talent Scout and Benefits Specialist
Industry Consumer Services
Experience
Expanding Horizon-self employed December 2010 - Present
Time Warner Cable June 2014 - February 2015
Azle Community Caring Center October 2013 - May 2014
Weatherford College January 2013 - May 2014
MHMR of Tarrant County January 2013 - August 2013
Lake Worth ISD October 2011 - June 2012
Domino's Pizza March 2009 - August 2011
American Customer Care August 2006 - September 2008
Nationwide Papers October 1999 - March 2000
Pinkerton Security at GM August 1997 - October 1999
Skills
Customer Service, People Skills, Time Management, Customer Retention, Telecommunications, Teaching, Teamwork, Social Services, Training, Office 2010, Customer Satisfaction, Telephone Skills, Clerical Work, Data Entry, Microsoft Office, Team Building, Proofreading, Administrative..., Microsoft Office 2007, Public Relations, Addiction Recovery, Human Services, Substance Abuse, Customer Relations, MS Office Suite, Microsoft Office 2010, Speech Writing, Communication Written, Administrative Support, Clerical Duties, Christian, Teenagers, Mentoring, Women's Health, Parenthood, Google Email, Motivational..., Substance Use Disorders, Screenings, Client Counseling, Substance Abuse..., Group Therapy, Individual Assessment, Individual Counselling, Proactive self-starter, Motivated self-starter, Chemical Dependency, Call Centers, Supervisory Skills, Process Scheduler
Education
Weatherford College 2012 — 2014
Associate of Arts and Sciences (AAS), Human Services/Substance Abuse Counseling
Colorado Technical University 2007 — 2008
Associates of Science Degree, Accounting
Expanding Horizon-self employed December 2010 - Present
Time Warner Cable June 2014 - February 2015
Azle Community Caring Center October 2013 - May 2014
Weatherford College January 2013 - May 2014
MHMR of Tarrant County January 2013 - August 2013
Lake Worth ISD October 2011 - June 2012
Domino's Pizza March 2009 - August 2011
American Customer Care August 2006 - September 2008
Nationwide Papers October 1999 - March 2000
Pinkerton Security at GM August 1997 - October 1999
Skills
Customer Service, People Skills, Time Management, Customer Retention, Telecommunications, Teaching, Teamwork, Social Services, Training, Office 2010, Customer Satisfaction, Telephone Skills, Clerical Work, Data Entry, Microsoft Office, Team Building, Proofreading, Administrative..., Microsoft Office 2007, Public Relations, Addiction Recovery, Human Services, Substance Abuse, Customer Relations, MS Office Suite, Microsoft Office 2010, Speech Writing, Communication Written, Administrative Support, Clerical Duties, Christian, Teenagers, Mentoring, Women's Health, Parenthood, Google Email, Motivational..., Substance Use Disorders, Screenings, Client Counseling, Substance Abuse..., Group Therapy, Individual Assessment, Individual Counselling, Proactive self-starter, Motivated self-starter, Chemical Dependency, Call Centers, Supervisory Skills, Process Scheduler
Education
Weatherford College 2012 — 2014
Associate of Arts and Sciences (AAS), Human Services/Substance Abuse Counseling
Colorado Technical University 2007 — 2008
Associates of Science Degree, Accounting
Brandon Middleton Brandon Middleton's American Customer Care Experience June 2003 - June 2004
Job CEO, Smart Simple Systems, LLC
Industry Marketing and Advertising
Experience
Smart Simple Systems, LLC July 2009 - Present
1-800-Sell-Now 2010 - 2011
American Customer care June 2003 - June 2004
Daystar Marketing June 2002 - June 2003
Accent Auto Glass June 2002 - June 2003
Skills
Marketing, Lead Generation, Sales, Web Marketing, Management, Strategic Partnerships, Time Management, New Business Development, Small Business, Competitive Analysis, Marketing Strategy, Web Design, Start-ups, Strategy, Entrepreneurship, Email Marketing, Selling, Online Advertising, Online Marketing, Social Media Marketing, Advertising, Business Development, Coaching, Digital Marketing, Direct Marketing, E-commerce, Mobile Marketing, Negotiation, Public Speaking, Social Networking, Web Analytics, Internet Strategy, Google Adwords, PPC, SEO, B2B, Online Lead Generation, SEM, Affiliate Marketing
Education
St. Petersburg College 2004 — 2008
Smart Simple Systems, LLC July 2009 - Present
1-800-Sell-Now 2010 - 2011
American Customer care June 2003 - June 2004
Daystar Marketing June 2002 - June 2003
Accent Auto Glass June 2002 - June 2003
Skills
Marketing, Lead Generation, Sales, Web Marketing, Management, Strategic Partnerships, Time Management, New Business Development, Small Business, Competitive Analysis, Marketing Strategy, Web Design, Start-ups, Strategy, Entrepreneurship, Email Marketing, Selling, Online Advertising, Online Marketing, Social Media Marketing, Advertising, Business Development, Coaching, Digital Marketing, Direct Marketing, E-commerce, Mobile Marketing, Negotiation, Public Speaking, Social Networking, Web Analytics, Internet Strategy, Google Adwords, PPC, SEO, B2B, Online Lead Generation, SEM, Affiliate Marketing
Education
St. Petersburg College 2004 — 2008
Frederick Martin 3rd Frederick Martin 3rd's American Customer Care Experience July 2008 - January 2010
Job OWNER at KNUCKLEBUSS ESTABLISHMENT
Industry Entertainment
Experience
KNUCKLEBUSS ESTABLISHMENT July 2004 - Present
SPIT EMG June 2011 - Present
The Manitowoc Company May 2013 - December 2013
KTD Music Group May 2012 - September 2012
American Customer Care July 2008 - January 2010
Webb Communications September 2007 - May 2008
Dot Gs Studio May 1996 - September 2004
Skills
Solution Focused, Creative Direction, Creative Writing, Concept Generation, Organizational Structure, Energy Management, Data Entry, Web Design, Multimedia, Music Production, Video Production, Video Editing, Project Management, Marketing, Public Relations, Social Networking, Record Labels
Education
Newport Business Institute-Williamsport 2010 — 2011
Associate's degree, Business, Management, Marketing, and Related Support Services, 3.7
Pennsylvania College of Technology 2007 — 2008
Associate's degree, Substance Abuse/Addiction Counseling
KNUCKLEBUSS ESTABLISHMENT July 2004 - Present
SPIT EMG June 2011 - Present
The Manitowoc Company May 2013 - December 2013
KTD Music Group May 2012 - September 2012
American Customer Care July 2008 - January 2010
Webb Communications September 2007 - May 2008
Dot Gs Studio May 1996 - September 2004
Skills
Solution Focused, Creative Direction, Creative Writing, Concept Generation, Organizational Structure, Energy Management, Data Entry, Web Design, Multimedia, Music Production, Video Production, Video Editing, Project Management, Marketing, Public Relations, Social Networking, Record Labels
Education
Newport Business Institute-Williamsport 2010 — 2011
Associate's degree, Business, Management, Marketing, and Related Support Services, 3.7
Pennsylvania College of Technology 2007 — 2008
Associate's degree, Substance Abuse/Addiction Counseling
Joel McNett Joel McNett's American Customer Care Experience
Job Account Executive at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care
Skills
Inbound Marketing, Telemarketing, Account Management, Customer Satisfaction, Team Leadership, Customer Retention, Call Centers, Outsourcing, Lead Generation, CRM, Customer Experience, BPO, B2B, Direct Sales, Salesforce.com, Team Building
Education
Mansfield University of Pennsylvania 2000 — 2004
Bachelors, Business Administration
American Customer Care
Skills
Inbound Marketing, Telemarketing, Account Management, Customer Satisfaction, Team Leadership, Customer Retention, Call Centers, Outsourcing, Lead Generation, CRM, Customer Experience, BPO, B2B, Direct Sales, Salesforce.com, Team Building
Education
Mansfield University of Pennsylvania 2000 — 2004
Bachelors, Business Administration
Tiffany Scantling's American Customer Care Experience May 2009 - Present
Job Cashier at Kohl's Department Store
Industry Retail
Experience
Kohl's Department Store April 2013 - Present
American Customer Care May 2009 - Present
red lobster September 2006 - May 2009
Skills
Customer Service, Cash Register, Hospitality, Team Building, Microsoft Word, Hardwork, Come to work on time, Marketing Communications, Selling, Clean stations
Education
Newport Business Institute-Williamsport 2006 — 2007
Medical, Medical Administrative/Executive Assistant and Medical Secretary
Jersey Shore Area Senior High School 2002 — 2006
Basic Studies
Kohl's Department Store April 2013 - Present
American Customer Care May 2009 - Present
red lobster September 2006 - May 2009
Skills
Customer Service, Cash Register, Hospitality, Team Building, Microsoft Word, Hardwork, Come to work on time, Marketing Communications, Selling, Clean stations
Education
Newport Business Institute-Williamsport 2006 — 2007
Medical, Medical Administrative/Executive Assistant and Medical Secretary
Jersey Shore Area Senior High School 2002 — 2006
Basic Studies
Aaron Tullis Aaron Tullis's American Customer Care Experience March 2013 - June 2013
Job Attended Upper Iowa University
Industry Computer Hardware
Experience
Colony Brands, Inc. August 2007 - Present
American Customer Care March 2013 - June 2013
Sir Buks September 2005 - December 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Computer Repair, Windows, PowerPoint, Microsoft Word, Team Building, Outlook, Leadership, Management, Strategic Planning, Networking, Troubleshooting, Sales, Marketing, Access, Public Speaking, Data Entry, Customer Satisfaction, Process Improvement, Training, Inventory Management, Accounting, Teamwork, Budgets, Time Management, SAP
Education
Upper Iowa University 2008 — 2013
Bachelor of Applied Science (B.A.Sc.), Information Technology
Blackhawk Technical College 2001 — 2003
Generals, Generals
Colony Brands, Inc. August 2007 - Present
American Customer Care March 2013 - June 2013
Sir Buks September 2005 - December 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Computer Repair, Windows, PowerPoint, Microsoft Word, Team Building, Outlook, Leadership, Management, Strategic Planning, Networking, Troubleshooting, Sales, Marketing, Access, Public Speaking, Data Entry, Customer Satisfaction, Process Improvement, Training, Inventory Management, Accounting, Teamwork, Budgets, Time Management, SAP
Education
Upper Iowa University 2008 — 2013
Bachelor of Applied Science (B.A.Sc.), Information Technology
Blackhawk Technical College 2001 — 2003
Generals, Generals
Mitch Briggs Mitch Briggs's American Customer Care Experience November 2000 - September 2004
Job Report Manager at Mercer Insurance Group
Industry Program Development
Experience
Mercer Insurance Group March 2007 - Present
American Customer Care November 2000 - September 2004
AccuWeather March 1992 - November 2000
Education
Pennsylvania College of Technology 2006 — 2010
Associate's degree, Computer Programming
Mercer Insurance Group March 2007 - Present
American Customer Care November 2000 - September 2004
AccuWeather March 1992 - November 2000
Education
Pennsylvania College of Technology 2006 — 2010
Associate's degree, Computer Programming
Sharon Redding Sharon Redding's American Customer Care Experience January 2011 - February 2012
Job Esthetician at The Grand Del Mar
Industry Health, Wellness and Fitness
Experience
The Grand Del Mar February 2013 - Present
The Lodge at Torrey Pines November 2011 - Present
American Customer Care January 2011 - February 2012
Grand Wailea August 2004 - December 2009
About Face & Body May 2003 - June 2004
Wild Brain Animation Studio September 1999 - December 2001
Prima Facie Skin Care Salon September 1998 - September 1999
Skills
Spa, Skin Care, Public Relations, Writing, Treatments, Chemical Peels, Treatment, Waxing, Anti-aging Products, Tinting, Therapeutic Massage, Aromatherapy, Cosmetics, Wellness, Aesthetics, Deep Tissue Massage, Holistic Health, Body Wraps, Scrubs, Beauty Industry, Essential Oils, Healing, Reflexology, Resorts, Relaxation, Acne, Lifestyle, Microdermabrasion, Skin Care Products, Lymphatic Drainage, Product Knowledge, Skin Resurfacing, Skin
Education
San Francisco State University 1997 — 2000
BA, English Literature
Miss Marty's School of Beauty 1997 — 1997
Esthetician License, Esthetics
The Grand Del Mar February 2013 - Present
The Lodge at Torrey Pines November 2011 - Present
American Customer Care January 2011 - February 2012
Grand Wailea August 2004 - December 2009
About Face & Body May 2003 - June 2004
Wild Brain Animation Studio September 1999 - December 2001
Prima Facie Skin Care Salon September 1998 - September 1999
Skills
Spa, Skin Care, Public Relations, Writing, Treatments, Chemical Peels, Treatment, Waxing, Anti-aging Products, Tinting, Therapeutic Massage, Aromatherapy, Cosmetics, Wellness, Aesthetics, Deep Tissue Massage, Holistic Health, Body Wraps, Scrubs, Beauty Industry, Essential Oils, Healing, Reflexology, Resorts, Relaxation, Acne, Lifestyle, Microdermabrasion, Skin Care Products, Lymphatic Drainage, Product Knowledge, Skin Resurfacing, Skin
Education
San Francisco State University 1997 — 2000
BA, English Literature
Miss Marty's School of Beauty 1997 — 1997
Esthetician License, Esthetics
Mudra Jani Mudra Jani's American Customer Care Experience January 2013 - February 2014
Job Human Resource Generalist
Industry Human Resources
Experience
Gateway Group One July 2015 - Present
Baltusrol Golf Club March 2014 - July 2015
American Customer Care January 2013 - February 2014
Barnes & Noble November 2011 - December 2012
Virgin Atlantic Airways June 2004 - August 2009
Skills
Human Resources, HR Consulting, HR Project Management, Project Coordination, Customer Service, Recruiting, Marketing, Payroll, Employee Benefits, Performance Management, Training, PowerPoint, Team Building, Microsoft Excel, Management
Education
Berkeley College
Human Resources Management and Services
Middlesex County College
Associate of Arts (A.A.), Communication, General
Gateway Group One July 2015 - Present
Baltusrol Golf Club March 2014 - July 2015
American Customer Care January 2013 - February 2014
Barnes & Noble November 2011 - December 2012
Virgin Atlantic Airways June 2004 - August 2009
Skills
Human Resources, HR Consulting, HR Project Management, Project Coordination, Customer Service, Recruiting, Marketing, Payroll, Employee Benefits, Performance Management, Training, PowerPoint, Team Building, Microsoft Excel, Management
Education
Berkeley College
Human Resources Management and Services
Middlesex County College
Associate of Arts (A.A.), Communication, General
Anthony Szurly Anthony Szurly's American Customer Care Experience January 2015 - Present
Job Director of Operations at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care January 2015 - Present
Quorum Federal Credit Union January 2012 - October 2014
Electronics-Expo 2011 - 2011
Bed Bath & Beyond 2007 - 2011
PCF - Publishers Circulation Fulfillment 2005 - 2007
PCF - Publishers Circulation Fulfillment 2001 - 2005
PCF - Publishers Circulation Fulfillment 2001 - 2001
Suburban Associates 2000 - 2001
Lucent Technologies (now Avaya) 1998 - 2000
BD 1991 - 1998
Skills
Call Center, Customer Service, Customer Experience, ACD, Customer Satisfaction, Contact Centre, Workforce Management, Consultative Selling, Outsourcing Management, E-commerce, Customer Retention, Team Building, Team Management, Call Center Development, Operations Management, Performance Management, Coaching, Cross Selling, Wine, Contact Centers, Call Centers, Contact Center..., Contact Center..., Sales Performance, Lead Generation, CRM, Outsourcing, New Business Development, Management, Networking, Vendor Management, Time Management, Process Improvement, Team Leadership, Cross-functional Team..., Employee Training, Business Process..., Telemarketing, Sales, Executive Management, Telecommunications, Inbound Marketing, P&L Management, BPO, Customer Service..., Customer Acquisition, Hiring, Sales Operations, Recruiting, Leadership
Education
Long Island University, C.W. Post College
MBA Program, Management Concentration
State University of New York College at Cortland
BSE, Education
American Customer Care January 2015 - Present
Quorum Federal Credit Union January 2012 - October 2014
Electronics-Expo 2011 - 2011
Bed Bath & Beyond 2007 - 2011
PCF - Publishers Circulation Fulfillment 2005 - 2007
PCF - Publishers Circulation Fulfillment 2001 - 2005
PCF - Publishers Circulation Fulfillment 2001 - 2001
Suburban Associates 2000 - 2001
Lucent Technologies (now Avaya) 1998 - 2000
BD 1991 - 1998
Skills
Call Center, Customer Service, Customer Experience, ACD, Customer Satisfaction, Contact Centre, Workforce Management, Consultative Selling, Outsourcing Management, E-commerce, Customer Retention, Team Building, Team Management, Call Center Development, Operations Management, Performance Management, Coaching, Cross Selling, Wine, Contact Centers, Call Centers, Contact Center..., Contact Center..., Sales Performance, Lead Generation, CRM, Outsourcing, New Business Development, Management, Networking, Vendor Management, Time Management, Process Improvement, Team Leadership, Cross-functional Team..., Employee Training, Business Process..., Telemarketing, Sales, Executive Management, Telecommunications, Inbound Marketing, P&L Management, BPO, Customer Service..., Customer Acquisition, Hiring, Sales Operations, Recruiting, Leadership
Education
Long Island University, C.W. Post College
MBA Program, Management Concentration
State University of New York College at Cortland
BSE, Education
Jeff Breon Jeff Breon's American Customer Care Experience May 2015 - Present
Job Logistics and Communications consultant
Industry Information Services
Experience
American Customer Care May 2015 - Present
CRS Advanced Technology March 2014 - April 2015
Skills
Customer Service, Microsoft Office, Call Centers, Customer Experience, Troubleshooting, Computer Hardware, Customer Satisfaction, Technical Support, Team Leadership, Customer Retention, Team Building, Management, Leadership, Windows XP, Windows 7, Account Management, Public Speaking, Project Management, BPO, Outsourcing, Workforce Management, Contact Centers, Telemarketing, Inbound Marketing, Vendor Management, Team Motivation, Mobile Devices, Windows Phone, Android, iOS, Electronics, PC building, Carpentry, Pattern Recognition, windows 10, Problem Solving, Process Improvement
Education
Susquehanna University 1994 — 1996
Communications and Theatre Arts
American Customer Care May 2015 - Present
CRS Advanced Technology March 2014 - April 2015
Skills
Customer Service, Microsoft Office, Call Centers, Customer Experience, Troubleshooting, Computer Hardware, Customer Satisfaction, Technical Support, Team Leadership, Customer Retention, Team Building, Management, Leadership, Windows XP, Windows 7, Account Management, Public Speaking, Project Management, BPO, Outsourcing, Workforce Management, Contact Centers, Telemarketing, Inbound Marketing, Vendor Management, Team Motivation, Mobile Devices, Windows Phone, Android, iOS, Electronics, PC building, Carpentry, Pattern Recognition, windows 10, Problem Solving, Process Improvement
Education
Susquehanna University 1994 — 1996
Communications and Theatre Arts
Ju-Mia Lark Ju-Mia Lark's American Customer Care Experience January 2008 - June 2008
Job Certified Receptionist & Office Clerk. Tax Professional in training.
Industry Industrial Automation
Experience
The Wendy's Company July 2013 - Present
H&R Block January 2013 - Present
American Customer Care January 2008 - June 2008
Skills
Receptionist Duties, Filing, Microsoft Excel, Microsoft Word, Microsoft Office, Typing, Front Office, Office Administration, Data Entry, Telephone Skills, Time Management, Cashiering, Administrative..., Clerical Skills, Cash Register, Teamwork, Fax
Education
Community College of Philadelphia 2012 — 2015
N/A, Mathematics
Clarion University of Pennsylvania 2008 — 2010
N/A, Mathematics
The Wendy's Company July 2013 - Present
H&R Block January 2013 - Present
American Customer Care January 2008 - June 2008
Skills
Receptionist Duties, Filing, Microsoft Excel, Microsoft Word, Microsoft Office, Typing, Front Office, Office Administration, Data Entry, Telephone Skills, Time Management, Cashiering, Administrative..., Clerical Skills, Cash Register, Teamwork, Fax
Education
Community College of Philadelphia 2012 — 2015
N/A, Mathematics
Clarion University of Pennsylvania 2008 — 2010
N/A, Mathematics
Bonnie Smith's American Customer Care Experience February 2015 - August 2015
Job IT services
Industry Information Services
Experience
Midstate Medical Center June 2014 - Present
Hospital of central ct 2007 - Present
American Customer Care February 2015 - August 2015
Skills
Healthcare Information..., Healthcare Management, Healthcare, Radiology, Hospitals, HIPAA, EMR, EHR, Patient Safety, BLS, Medical Terminology, Inpatient, Clinical Research, Pediatrics, CPR Certified, Microsoft Office, Informatics, RIS, Java, SQL, HTML5, CSS, JavaScript, Visio, Microsoft Project
Education
Southern New Hampshire University 2014 — 2017
MS in Information Technology/Internet Security, Information Technology
University of Hartford 2004 — 2006
Bachelor of Science (BS), Health Sciences
Tunxis Community College 1998 — 2003
Associate's degree, Human Services, General
Midstate Medical Center June 2014 - Present
Hospital of central ct 2007 - Present
American Customer Care February 2015 - August 2015
Skills
Healthcare Information..., Healthcare Management, Healthcare, Radiology, Hospitals, HIPAA, EMR, EHR, Patient Safety, BLS, Medical Terminology, Inpatient, Clinical Research, Pediatrics, CPR Certified, Microsoft Office, Informatics, RIS, Java, SQL, HTML5, CSS, JavaScript, Visio, Microsoft Project
Education
Southern New Hampshire University 2014 — 2017
MS in Information Technology/Internet Security, Information Technology
University of Hartford 2004 — 2006
Bachelor of Science (BS), Health Sciences
Tunxis Community College 1998 — 2003
Associate's degree, Human Services, General
Shelley Technau Shelley Technau's American Customer Care Experience January 2007 - January 2010
Job Certified Medical Administrative Assistant
Industry
Experience
American Customer Care January 2007 - January 2010
Skills
Interpersonal..., Medical Terminology, Medical Office..., HIPPA Requirements, Patient Processing &..., Insurance Coverage..., Office Accounting, Scheduling, Medical Records..., Electronic Health..., Electronic Medical..., Insurance Claim Billing, Insurance Claim..., Managed Care (HMO, PPO..., TRICARE, Medicare &..., Worker’s Compensation
Education
Herzing University-Madison 2012 — 2014
Health Sciences Associate Degree, Allied Health and Medical Assisting Services
Ultimate Medical Academy-Tampa 2011 — 2012
Associate of Science (AS), Medical Administrative/Executive Assistant and Medical Secretary, GPA 3.69
American Customer Care January 2007 - January 2010
Skills
Interpersonal..., Medical Terminology, Medical Office..., HIPPA Requirements, Patient Processing &..., Insurance Coverage..., Office Accounting, Scheduling, Medical Records..., Electronic Health..., Electronic Medical..., Insurance Claim Billing, Insurance Claim..., Managed Care (HMO, PPO..., TRICARE, Medicare &..., Worker’s Compensation
Education
Herzing University-Madison 2012 — 2014
Health Sciences Associate Degree, Allied Health and Medical Assisting Services
Ultimate Medical Academy-Tampa 2011 — 2012
Associate of Science (AS), Medical Administrative/Executive Assistant and Medical Secretary, GPA 3.69
Everett Shea Everett Shea's American Customer Care Experience May 2010 - August 2010
Job Business Systems Analyst
Industry Information Technology and Services
Experience
Cognizant Technology Solutions June 2013 - Present
Pennsylvania Department of Health May 2012 - August 2012
American Customer Care May 2010 - August 2010
Skills
Information Systems, Supply Chain Management, Team Leadership, Customer Service, Teamwork, Program Management, Project Management, Java, HTML, C++, MS Project, SQL, Sales, Marketing, Access, UML, Time Management
Education
Penn State University 2009 — 2013
Bachelor of Science (B.S.), Information Sciences and Technology
Cognizant Technology Solutions June 2013 - Present
Pennsylvania Department of Health May 2012 - August 2012
American Customer Care May 2010 - August 2010
Skills
Information Systems, Supply Chain Management, Team Leadership, Customer Service, Teamwork, Program Management, Project Management, Java, HTML, C++, MS Project, SQL, Sales, Marketing, Access, UML, Time Management
Education
Penn State University 2009 — 2013
Bachelor of Science (B.S.), Information Sciences and Technology
Mary Gaede Mary Gaede's American Customer Care Experience March 2012 - Present
Job Supervisor/Workforce at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care March 2012 - Present
American Customer Care March 2010 - March 2012
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Retention, Customer Experience, Team Leadership
Education
Hawkeye Community College 2006 — 2007
Associate of Arts and Sciences (A.A.S.), Accounting
Clarke College 2000 — 2004
Bachelor of Arts (B.A.), Mathematics
American Customer Care March 2012 - Present
American Customer Care March 2010 - March 2012
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Retention, Customer Experience, Team Leadership
Education
Hawkeye Community College 2006 — 2007
Associate of Arts and Sciences (A.A.S.), Accounting
Clarke College 2000 — 2004
Bachelor of Arts (B.A.), Mathematics
Alexander Rau's American Customer Care Experience April 2012 - December 2012
Job Dedicated Customer Solutions Specialist at TCC, LLC
Industry Telecommunications
Experience
TCC, LLC April 2013 - Present
American Customer Care April 2012 - December 2012
Fastenal June 2011 - March 2012
Raritan Valley Community College December 2002 - May 2008
BML-Blackbird Theatrical Services May 2006 - August 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Social Networking, Social Media, Public Speaking, Facebook, Time Management, Research, Teamwork, Event Management, Public Relations, Critical Thinking, Organization, Sales, Close Attention to..., Team Leadership, Problem Solving, Outstanding...
Education
Lycoming College 2005 — 2009
Bachelor of Arts, Communications
TCC, LLC April 2013 - Present
American Customer Care April 2012 - December 2012
Fastenal June 2011 - March 2012
Raritan Valley Community College December 2002 - May 2008
BML-Blackbird Theatrical Services May 2006 - August 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Social Networking, Social Media, Public Speaking, Facebook, Time Management, Research, Teamwork, Event Management, Public Relations, Critical Thinking, Organization, Sales, Close Attention to..., Team Leadership, Problem Solving, Outstanding...
Education
Lycoming College 2005 — 2009
Bachelor of Arts, Communications
Lee Ann Arnold Lee Ann Arnold's American Customer Care Experience July 2012 - Present
Job at American Customer Care
Industry Consumer Services
Experience
American Customer Care July 2012 - Present
CCT TECH USA Inc. March 2010 - December 2012
Vtech July 2006 - July 2009
Vtech Communications April 2000 - July 2006
AT&T Consumer Products December 1982 - April 2000
Skills
Inbound Marketing, Crisis Management, Cross-functional Team..., Telecommunications, Process Improvement, Team Leadership, Customer Experience, Strategic Planning, Vendor Management, Call Center, Operations Management, Team Building, Account Management, Program Management, VoIP, Call Centers, Business Development, Product Development, Product Management, Customer Satisfaction, Leadership, New Business Development, Training, Start-ups, Management, Sales, Customer Retention, Customer Service, Outsourcing, Software Documentation, Strategic Partnerships, Sales Operations, Salesforce.com, Forecasting, CRM
Education
Lindenwood University 1984 — 1987
Business Communications
American Customer Care July 2012 - Present
CCT TECH USA Inc. March 2010 - December 2012
Vtech July 2006 - July 2009
Vtech Communications April 2000 - July 2006
AT&T Consumer Products December 1982 - April 2000
Skills
Inbound Marketing, Crisis Management, Cross-functional Team..., Telecommunications, Process Improvement, Team Leadership, Customer Experience, Strategic Planning, Vendor Management, Call Center, Operations Management, Team Building, Account Management, Program Management, VoIP, Call Centers, Business Development, Product Development, Product Management, Customer Satisfaction, Leadership, New Business Development, Training, Start-ups, Management, Sales, Customer Retention, Customer Service, Outsourcing, Software Documentation, Strategic Partnerships, Sales Operations, Salesforce.com, Forecasting, CRM
Education
Lindenwood University 1984 — 1987
Business Communications
Stephen Rehm's American Customer Care Experience November 2012 - January 2013
Job Financial Analyst at Milton Savings Bank
Industry Consumer Services
Experience
Milton Savings Bank 2014 - Present
Milton Savings Bank April 2013 - Present
American Customer Care November 2012 - January 2013
Staples August 2010 - November 2012
IWU Mart January 2010 - April 2010
Circle J Community Developers May 2008 - August 2008
Weis Warehouse June 2007 - August 2007
Skills
Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Leadership, Operations Management, Sales Management, Technology, Paper Industry, Communication, Internal Communications, Inventory Management, Inventory Analysis, Inventory Accuracy, Services Marketing, Marketing, Management, One Call Resolution, De-escalation, Troubleshooting, Remote Troubleshooting, Problem Solving, Problem Analysis, Computer Proficiency, Applications, Leadership Development
Education
Indiana Wesleyan University 2006 — 2010
B.S., Business Administration
Milton Savings Bank 2014 - Present
Milton Savings Bank April 2013 - Present
American Customer Care November 2012 - January 2013
Staples August 2010 - November 2012
IWU Mart January 2010 - April 2010
Circle J Community Developers May 2008 - August 2008
Weis Warehouse June 2007 - August 2007
Skills
Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Leadership, Operations Management, Sales Management, Technology, Paper Industry, Communication, Internal Communications, Inventory Management, Inventory Analysis, Inventory Accuracy, Services Marketing, Marketing, Management, One Call Resolution, De-escalation, Troubleshooting, Remote Troubleshooting, Problem Solving, Problem Analysis, Computer Proficiency, Applications, Leadership Development
Education
Indiana Wesleyan University 2006 — 2010
B.S., Business Administration
Alicia Carson Alicia Carson's American Customer Care Experience May 2010 - December 2010
Job Intern / After school program at The Salvation Army
Industry Nonprofit Organization Management
Experience
The Salvation Army August 2014 - Present
Advanced Cleaning Solutions May 2014 - Present
Kutztown University August 2011 - Present
Eckhaus Art Gallery July 2012 - July 2012
American Customer Care May 2010 - December 2010
Skills
Time Management, Music, Art, Customer Service, Books, Radio, English, PowerPoint, Microsoft Office, Facebook, Public Speaking, Research, Microsoft Word, SPSS
Education
Kutztown University of Pennsylvania 2010 — 2014
Bachelor's of Liberal Arts, Sociology
The Salvation Army August 2014 - Present
Advanced Cleaning Solutions May 2014 - Present
Kutztown University August 2011 - Present
Eckhaus Art Gallery July 2012 - July 2012
American Customer Care May 2010 - December 2010
Skills
Time Management, Music, Art, Customer Service, Books, Radio, English, PowerPoint, Microsoft Office, Facebook, Public Speaking, Research, Microsoft Word, SPSS
Education
Kutztown University of Pennsylvania 2010 — 2014
Bachelor's of Liberal Arts, Sociology
debra victory debra victory's American Customer Care Experience January 2013 - February 2014
Job lead at capital city
Industry Consumer Services
Experience
capital city February 2014 - Present
American Customer Care January 2013 - February 2014
Skills
Customer Service, Customer Satisfaction, Call Centers, Team Building, Team Leadership, Sales, Operations Management, Account Management, Customer Experience, Customer Retention
Education
Tennessee Technology Center at Murfreesboro 1977 — 1978
internet technology
William Penn High School 1975 — 1977
English Language and Literature, General
capital city February 2014 - Present
American Customer Care January 2013 - February 2014
Skills
Customer Service, Customer Satisfaction, Call Centers, Team Building, Team Leadership, Sales, Operations Management, Account Management, Customer Experience, Customer Retention
Education
Tennessee Technology Center at Murfreesboro 1977 — 1978
internet technology
William Penn High School 1975 — 1977
English Language and Literature, General
Sarah Kovatch Sarah Kovatch's American Customer Care Experience January 2012 - Present
Job Student at Santiago Canyon College
Industry Outsourcing/Offshoring
Experience
American Customer Care January 2012 - Present
A & M PoolsLa Quinta January 2009 - January 2011
Kirkland Green January 2008 - January 2009
Odyssey Financial January 2006 - January 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, HTML, Java, Public Speaking, Teamwork
Education
Santiago Canyon College 2010 — 2014
Rancho Santiago Canyon College
CA, Liberal Arts & Child Development
American Customer Care January 2012 - Present
A & M PoolsLa Quinta January 2009 - January 2011
Kirkland Green January 2008 - January 2009
Odyssey Financial January 2006 - January 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, HTML, Java, Public Speaking, Teamwork
Education
Santiago Canyon College 2010 — 2014
Rancho Santiago Canyon College
CA, Liberal Arts & Child Development
Dave Jurewicz Dave Jurewicz's American Customer Care Experience September 2004 - April 2008
Job Supply Chain Information Systems Intermediate Analyst at Geisinger Health System
Industry Hospital & Health Care
Experience
Geisinger Health System April 2015 - Present
Geisinger Health System February 2013 - April 2015
Geisinger Health System November 2011 - February 2013
Buzzy, Inc. August 2008 - November 2011
American Customer Care September 2004 - April 2008
Weis Markets June 1997 - May 2004
Skills
Customer Service, Management, Corporate Finance, Hiring Practices, International Relations, International Trade Law, Call Center, Healthcare improvement, Sales, Strategic Planning, Customer Satisfaction, PowerPoint, Public Speaking, Call Centers, Microsoft Excel, Logistics, Process Improvement, Human Resources, Access, Operations Management, Sourcing, Team Leadership, Account Management, Team Building, Healthcare, Hospitals
Education
Bloomsburg University of Pennsylvania 1999 — 2003
BS, Business Administration, Literature
Geisinger Health System April 2015 - Present
Geisinger Health System February 2013 - April 2015
Geisinger Health System November 2011 - February 2013
Buzzy, Inc. August 2008 - November 2011
American Customer Care September 2004 - April 2008
Weis Markets June 1997 - May 2004
Skills
Customer Service, Management, Corporate Finance, Hiring Practices, International Relations, International Trade Law, Call Center, Healthcare improvement, Sales, Strategic Planning, Customer Satisfaction, PowerPoint, Public Speaking, Call Centers, Microsoft Excel, Logistics, Process Improvement, Human Resources, Access, Operations Management, Sourcing, Team Leadership, Account Management, Team Building, Healthcare, Hospitals
Education
Bloomsburg University of Pennsylvania 1999 — 2003
BS, Business Administration, Literature
Francisca Prioleau Francisca Prioleau's American Customer Care Experience October 2013 - Present
Job Customer Service Representative at American Customer Care
Industry Hospitality
Experience
American Customer Care October 2013 - Present
United States Postal Service March 2013 - June 2013
Sycuan Casino April 2006 - January 2011
Skills
Research, Management, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows
Education
Hoover High School 1992 — 1994
Grossmont College
Accounting Certificate
American Customer Care October 2013 - Present
United States Postal Service March 2013 - June 2013
Sycuan Casino April 2006 - January 2011
Skills
Research, Management, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows
Education
Hoover High School 1992 — 1994
Grossmont College
Accounting Certificate
Stephanie Betts Stephanie Betts's American Customer Care Experience 2005 - 2005
Job Account Executive at Gartner
Industry Information Technology and Services
Experience
Gartner July 2014 - Present
Bureau van Dijk November 2011 - May 2014
Bureau van Dijk May 2012 - January 2013
Bureau van Dijk November 2011 - May 2012
Cappex.com June 2010 - October 2011
c3controls 2009 - 2010
The Pitt News 2005 - 2009
Concept Art Gallery 2007 - 2008
American Customer Care 2005 - 2005
Education
University of Pittsburgh 2005 — 2009
BA, College of Arts & Sciences, Magna Cum Laude
Montoursville Area High School
Gartner July 2014 - Present
Bureau van Dijk November 2011 - May 2014
Bureau van Dijk May 2012 - January 2013
Bureau van Dijk November 2011 - May 2012
Cappex.com June 2010 - October 2011
c3controls 2009 - 2010
The Pitt News 2005 - 2009
Concept Art Gallery 2007 - 2008
American Customer Care 2005 - 2005
Education
University of Pittsburgh 2005 — 2009
BA, College of Arts & Sciences, Magna Cum Laude
Montoursville Area High School
Benjamin Kiessling Benjamin Kiessling's American Customer Care Experience February 2011 - May 2011
Job Dining Services at Pennsylvania College of Technology
Industry Sporting Goods
Experience
Pennsylvania College of Technology August 2013 - Present
AutoTrakk, LLC August 2014 - December 2014
Liberty Mountain March 2012 - February 2013
GameStop October 2011 - March 2012
American Customer Care February 2011 - May 2011
GameStop October 2010 - January 2011
American Customer Care August 2010 - December 2010
Best Buy October 2009 - January 2010
Scot's Low Cost August 2007 - August 2009
Weis Markets July 2005 - December 2005
Skills
Computer Hardware, Web Design, Microsoft Office, Computer Networking, Computer Hardware..., Troubleshooting, Windows 95, Microsoft Windows 98, Windows 7, Windows XP, Customer Service
Education
Pennsylvania College of Technology 2005 — 2010
Bachelor's degree, Business Management
Pennsylvania College of Technology August 2013 - Present
AutoTrakk, LLC August 2014 - December 2014
Liberty Mountain March 2012 - February 2013
GameStop October 2011 - March 2012
American Customer Care February 2011 - May 2011
GameStop October 2010 - January 2011
American Customer Care August 2010 - December 2010
Best Buy October 2009 - January 2010
Scot's Low Cost August 2007 - August 2009
Weis Markets July 2005 - December 2005
Skills
Computer Hardware, Web Design, Microsoft Office, Computer Networking, Computer Hardware..., Troubleshooting, Windows 95, Microsoft Windows 98, Windows 7, Windows XP, Customer Service
Education
Pennsylvania College of Technology 2005 — 2010
Bachelor's degree, Business Management
Lance Boone Lance Boone's American Customer Care Experience April 2007 - October 2010
Job Attending St. Francis University
Industry Hospital & Health Care
Experience
M&B Medical Billing, Inc. July 2013 - Present
American Customer Care April 2007 - October 2010
Skills
Medical Billing, Medical Terminology, Microsoft Office, Human Resource Planning, Management, Medical Software, Windows, iOS, Android, Apple Software, Medical Research, Marketing Research, Operations Management, CMS-1500, CPT, ICD-9-CM, ICD-10, Organizational Behavior, Health Insurance, Time Management, Organization Skills, Communication, Leadership
Education
St. Francis University 2015 — 2017
Master of Science (M.S.), Medical Informatics & Education
St. Francis University 2013 — 2015
Bachelor of Health Science, Medical Office Management/Administration
Cambria-Rowe Business College-Indiana 2011 — 2013
Associate of Science (A.S.), Health and Medical Administrative Services
M&B Medical Billing, Inc. July 2013 - Present
American Customer Care April 2007 - October 2010
Skills
Medical Billing, Medical Terminology, Microsoft Office, Human Resource Planning, Management, Medical Software, Windows, iOS, Android, Apple Software, Medical Research, Marketing Research, Operations Management, CMS-1500, CPT, ICD-9-CM, ICD-10, Organizational Behavior, Health Insurance, Time Management, Organization Skills, Communication, Leadership
Education
St. Francis University 2015 — 2017
Master of Science (M.S.), Medical Informatics & Education
St. Francis University 2013 — 2015
Bachelor of Health Science, Medical Office Management/Administration
Cambria-Rowe Business College-Indiana 2011 — 2013
Associate of Science (A.S.), Health and Medical Administrative Services
Heidi Rapp Heidi Rapp's American Customer Care Experience January 2008 - June 2008
Job Schedule and insurance verificatoin at Lancaster General Health
Industry Hospital & Health Care
Experience
Lancaster obgyn August 2015 - Present
Lancaster General Health August 2013 - Present
Lancaster General Health August 2013 - Present
Johnson Controls February 2011 - February 2012
Randstad November 2009 - May 2010
Intermedia Marketing August 2008 - March 2009
American Customer Care January 2008 - June 2008
Skills
I have a lot of..., I have a lot of..., I have a lot experience..., Secretary/Receptionist..., Customer Service:...
Education
Central Pennsylvania College
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management
Galeton area
Lancaster obgyn August 2015 - Present
Lancaster General Health August 2013 - Present
Lancaster General Health August 2013 - Present
Johnson Controls February 2011 - February 2012
Randstad November 2009 - May 2010
Intermedia Marketing August 2008 - March 2009
American Customer Care January 2008 - June 2008
Skills
I have a lot of..., I have a lot of..., I have a lot experience..., Secretary/Receptionist..., Customer Service:...
Education
Central Pennsylvania College
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management
Galeton area
Kaneesha Lee Kaneesha Lee's American Customer Care Experience August 2013 - July 2014
Job MPH
Industry Hospital & Health Care
Experience
Sharp HealthCare August 2014 - Present
American Customer Care August 2013 - July 2014
Macy's March 2013 - September 2013
Education
National University 2013 — 2015
Master of Public Health (MPH), Healthcare Administration
University of Central Missouri 2011 — 2012
Bachelors of Science, Health Studies
Sharp HealthCare August 2014 - Present
American Customer Care August 2013 - July 2014
Macy's March 2013 - September 2013
Education
National University 2013 — 2015
Master of Public Health (MPH), Healthcare Administration
University of Central Missouri 2011 — 2012
Bachelors of Science, Health Studies
Monica Mazzeo Monica Mazzeo's American Customer Care Experience August 2014 - Present
Job Agent at PSA
Industry Graphic Design
Experience
American Customer Care August 2014 - Present
American Customer Care August 2014 - Present
McDonald's Corporation September 2011 - Present
Antonelli Institute August 2012 - May 2014
DC Creations April 2013 - May 2013
Milton Cultural Festival January 2012 - February 2012
Skills
Photoshop, Illustrator, Premiere, InDesign, Microsoft Word, Flash, Drawing, Painting, Graphic Design, Advertising, Web Design
Education
Antonelli Institute 2012 — 2014
Associate's degree, Graphic Design
Milton High School 2009 — 2012
American Customer Care August 2014 - Present
American Customer Care August 2014 - Present
McDonald's Corporation September 2011 - Present
Antonelli Institute August 2012 - May 2014
DC Creations April 2013 - May 2013
Milton Cultural Festival January 2012 - February 2012
Skills
Photoshop, Illustrator, Premiere, InDesign, Microsoft Word, Flash, Drawing, Painting, Graphic Design, Advertising, Web Design
Education
Antonelli Institute 2012 — 2014
Associate's degree, Graphic Design
Milton High School 2009 — 2012
Sam Griffiths Sam Griffiths's American Customer Care Experience March 2014 - September 2014
Job Program Manager Call Center at Verizon Networkfleet
Industry Marketing and Advertising
Experience
Verizon Networkfleet January 2015 - Present
American Customer Care March 2014 - September 2014
Ashford University June 2012 - January 2014
Ashford University January 2011 - May 2012
Ashford University February 2010 - January 2011
Hoodoo Advertising January 1995 - October 2009
Skills
Leadership Development, Critical Thinking, Strategic Planning, Management, Staff Development, Sales Operations, Leadership, Workforce Management, Enrollment Management, Team Leadership, Student Recruiting, Admissions, Distance Learning, Salesforce.com, Job Coaching, Coaching, Operations Management, Student Affairs, Customer Service, Employee Training, Public Speaking, Team Building, Training, Career Counseling, Microsoft Office, Interviews, Organizational..., Conflict Resolution, Career Development, Retaining Customers, Organizational..., Adult Education, Cross-functional Team..., Budgets, Hiring, Program Development, Community Outreach, Fundraising, Grant Writing, Nonprofits, Volunteer Management, Higher Education, Sales Management, Customer Retention
Education
Ashford University 2010 — 2014
Bachelor of Arts (BA), Organizational Management
Verizon Networkfleet January 2015 - Present
American Customer Care March 2014 - September 2014
Ashford University June 2012 - January 2014
Ashford University January 2011 - May 2012
Ashford University February 2010 - January 2011
Hoodoo Advertising January 1995 - October 2009
Skills
Leadership Development, Critical Thinking, Strategic Planning, Management, Staff Development, Sales Operations, Leadership, Workforce Management, Enrollment Management, Team Leadership, Student Recruiting, Admissions, Distance Learning, Salesforce.com, Job Coaching, Coaching, Operations Management, Student Affairs, Customer Service, Employee Training, Public Speaking, Team Building, Training, Career Counseling, Microsoft Office, Interviews, Organizational..., Conflict Resolution, Career Development, Retaining Customers, Organizational..., Adult Education, Cross-functional Team..., Budgets, Hiring, Program Development, Community Outreach, Fundraising, Grant Writing, Nonprofits, Volunteer Management, Higher Education, Sales Management, Customer Retention
Education
Ashford University 2010 — 2014
Bachelor of Arts (BA), Organizational Management
Myra Jefferson Myra Jefferson's American Customer Care Experience September 2014 - June 2015
Job Public Relations Specialist at TFConsulting
Industry Higher Education
Experience
TFConsulting January 2014 - Present
American Customer Care September 2014 - June 2015
Center for Autism & Related Disorders April 2014 - June 2014
California State University, Northridge August 2010 - March 2014
Skills
Customer Service, Consulting, Microsoft Office, Microsoft Excel, Data Entry, Recruiting, Mathematics, Creative Writing, Litigation, Grief Counseling
Education
California State University-Northridge 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Sociology, 3.0
TFConsulting January 2014 - Present
American Customer Care September 2014 - June 2015
Center for Autism & Related Disorders April 2014 - June 2014
California State University, Northridge August 2010 - March 2014
Skills
Customer Service, Consulting, Microsoft Office, Microsoft Excel, Data Entry, Recruiting, Mathematics, Creative Writing, Litigation, Grief Counseling
Education
California State University-Northridge 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Sociology, 3.0
Heather (Malobisky) Marten Heather (Malobisky) Marten's American Customer Care Experience July 2004 - March 2005
Job Organizational Development at Alorica
Industry Education Management
Experience
Alorica March 2015 - Present
West Corporation August 2013 - Present
West Corporation September 2007 - August 2013
West Corporation May 2005 - September 2007
American Customer Care July 2004 - March 2005
West Corporation October 2001 - July 2004
Skills
Captivate, Soft Skills, Coaching, Needs Analysis, ADDIE, Customer Experience, Customer Satisfaction, Technical Training, Policy, Process Improvement, Software Documentation, Employee Training, Training, Call Centers, Team Building, Leadership, Team Leadership, Management, Customer Retention, Customer Service, Program Management, Leadership Development, Microsoft Office, Sales, Performance Management, E-Learning, Training, Problem Solving, Staff Development, Training Delivery, Instructional Design, Operations Management
Education
Capella University 2013 — 2015
Doctor of Philosophy (Ph.D.), Post Secondary and Adult Education, 4.0
Capella University 2010 — 2012
MS, Education - Adult and Post Secondary Education, 4.0
Hope International University 2009 — 2010
Masters, Education, 4.0
Gannon University 1994 — 1998
a Bachelor of Science Degree, Science
Alorica March 2015 - Present
West Corporation August 2013 - Present
West Corporation September 2007 - August 2013
West Corporation May 2005 - September 2007
American Customer Care July 2004 - March 2005
West Corporation October 2001 - July 2004
Skills
Captivate, Soft Skills, Coaching, Needs Analysis, ADDIE, Customer Experience, Customer Satisfaction, Technical Training, Policy, Process Improvement, Software Documentation, Employee Training, Training, Call Centers, Team Building, Leadership, Team Leadership, Management, Customer Retention, Customer Service, Program Management, Leadership Development, Microsoft Office, Sales, Performance Management, E-Learning, Training, Problem Solving, Staff Development, Training Delivery, Instructional Design, Operations Management
Education
Capella University 2013 — 2015
Doctor of Philosophy (Ph.D.), Post Secondary and Adult Education, 4.0
Capella University 2010 — 2012
MS, Education - Adult and Post Secondary Education, 4.0
Hope International University 2009 — 2010
Masters, Education, 4.0
Gannon University 1994 — 1998
a Bachelor of Science Degree, Science
Carlos M. Bustamante Carlos M. Bustamante's American Customer Care Experience April 2012 - March 2013
Job Member Experience Coordinator lynda.com at LinkedIn
Industry Professional Training & Coaching
Experience
LinkedIn May 2015 - Present
lynda.com August 2014 - Present
lynda.com January 2014 - August 2014
lynda.com March 2013 - December 2013
American Customer Care April 2012 - March 2013
TouchCommerce April 2011 - April 2012
ACS, a Xerox Company March 2007 - November 2010
NextStudent, Inc March 2005 - March 2007
ACS, a Xerox Company February 2004 - March 2005
Brooks College September 2002 - December 2003
Skills
Coaching, Customer Relations, Call Center, Supervisory Skills, Customer Service, Staff Development, Microsoft Office, Outlook, Public Speaking, Team Building, Mentoring, Retail, Process Improvement, Higher Education, Account Management, Operations Management, Hiring, Team Leadership, Excel, Word, Contact Centers, Management, Contact Center..., Contact Center..., Human Resources, Microsoft Excel, Call Centers, Analysis, Sales, Recruiting, Customer Satisfaction, Budgets, Strategic Planning, New Business Development, Business Development, Time Management, Forecasting, Training, Customer Retention, Start-ups, Leadership, Student Financial Aid, Financial Aid...
Education
Brooks College 2001 — 2002
Saint Genevieve
LinkedIn May 2015 - Present
lynda.com August 2014 - Present
lynda.com January 2014 - August 2014
lynda.com March 2013 - December 2013
American Customer Care April 2012 - March 2013
TouchCommerce April 2011 - April 2012
ACS, a Xerox Company March 2007 - November 2010
NextStudent, Inc March 2005 - March 2007
ACS, a Xerox Company February 2004 - March 2005
Brooks College September 2002 - December 2003
Skills
Coaching, Customer Relations, Call Center, Supervisory Skills, Customer Service, Staff Development, Microsoft Office, Outlook, Public Speaking, Team Building, Mentoring, Retail, Process Improvement, Higher Education, Account Management, Operations Management, Hiring, Team Leadership, Excel, Word, Contact Centers, Management, Contact Center..., Contact Center..., Human Resources, Microsoft Excel, Call Centers, Analysis, Sales, Recruiting, Customer Satisfaction, Budgets, Strategic Planning, New Business Development, Business Development, Time Management, Forecasting, Training, Customer Retention, Start-ups, Leadership, Student Financial Aid, Financial Aid...
Education
Brooks College 2001 — 2002
Saint Genevieve
Joseph Grieco Joseph Grieco's American Customer Care Experience August 2014 - Present
Job Customer Retention Agent at American Customer Care
Industry Marketing and Advertising
Experience
American Customer Care August 2014 - Present
Post University October 2012 - Present
Revival Pro Wrestling August 2012 - Present
Church of Eternal Light 2004 - Present
Southington Wine & Spirit Co. October 2010 - July 2011
GQ Associates LLC March 2004 - March 2010
Hollywood Entertainment Inc November 2005 - November 2006
Southington Wine & Spirit Co July 2003 - August 2004
Skills
Customer Service, Event Management, Customer Satisfaction, Customer Retention, Team Management, Marketing Strategy, Retail Marketing, Sales, Team Building, Retail Sales, Product Marketing, Microsoft Excel, Purchasing, Retail Category..., Craft Beer, Wine & Spirits Industry, Teaching, Time Management, Retail Buying, Wrestling, Social Media, Training, Public Speaking, Long-term Customer..., Alcohol, Marketing, Market Research
Education
Post University 2012 — 2015
Associate's degree, Business Administration and Management, General
Southington High School 1994 — 1998
High School Diploma, General Studies
American Customer Care August 2014 - Present
Post University October 2012 - Present
Revival Pro Wrestling August 2012 - Present
Church of Eternal Light 2004 - Present
Southington Wine & Spirit Co. October 2010 - July 2011
GQ Associates LLC March 2004 - March 2010
Hollywood Entertainment Inc November 2005 - November 2006
Southington Wine & Spirit Co July 2003 - August 2004
Skills
Customer Service, Event Management, Customer Satisfaction, Customer Retention, Team Management, Marketing Strategy, Retail Marketing, Sales, Team Building, Retail Sales, Product Marketing, Microsoft Excel, Purchasing, Retail Category..., Craft Beer, Wine & Spirits Industry, Teaching, Time Management, Retail Buying, Wrestling, Social Media, Training, Public Speaking, Long-term Customer..., Alcohol, Marketing, Market Research
Education
Post University 2012 — 2015
Associate's degree, Business Administration and Management, General
Southington High School 1994 — 1998
High School Diploma, General Studies
Jason Torrance Jason Torrance's American Customer Care Experience 2014 - 2015
Job Industrial
Industry Construction
Experience
Andersen Corporation May 2015 - Present
American Customer Care 2014 - 2015
Diamond Jo Casino Worth January 2010 - November 2010
United States Marine Corps June 2006 - January 2010
Skills
Team Leadership, Communication, Teamwork, Tenacious Work Ethic, Customer Service, Leadership, Training, Management, PowerPoint, Problem Solving, Account Management, Public Speaking, Customer Satisfaction
Education
Northeast Iowa Community College 2012 — 2016
Criminal Justice and Corrections
Hempstead high school Dubuque Ia 2002 — 2006
highachool diploma
Andersen Corporation May 2015 - Present
American Customer Care 2014 - 2015
Diamond Jo Casino Worth January 2010 - November 2010
United States Marine Corps June 2006 - January 2010
Skills
Team Leadership, Communication, Teamwork, Tenacious Work Ethic, Customer Service, Leadership, Training, Management, PowerPoint, Problem Solving, Account Management, Public Speaking, Customer Satisfaction
Education
Northeast Iowa Community College 2012 — 2016
Criminal Justice and Corrections
Hempstead high school Dubuque Ia 2002 — 2006
highachool diploma
Aggie Stephens's American Customer Care Experience January 2005 - December 2006
Job Senior Commercial Credit Analyst (Team Leader) at Farmington Bank
Industry Banking
Experience
Farmington Bank December 2014 - Present
Farmington Bank July 2014 - Present
Farmington Bank April 2013 - July 2014
Farmington Bank March 2012 - April 2013
UPS - Trade Management Services January 2007 - December 2010
American Customer Care January 2005 - December 2006
Skills
Microsoft Excel, Microsoft Office, Credit, Financial Risk, Commercial Lending, Commercial Banking, Risk Management, Banking, Analysis, Credit Analysis, Credit Risk, Financial Analysis, Financial Modeling, Lines Of Credit, Loans, Management, Team Building, Underwriting
Education
Southern New Hampshire University 2013 — 2015
Master of Science (MS), Accounting / Finance
Central Connecticut State University 2008 — 2011
BS, Finance
Farmington Bank December 2014 - Present
Farmington Bank July 2014 - Present
Farmington Bank April 2013 - July 2014
Farmington Bank March 2012 - April 2013
UPS - Trade Management Services January 2007 - December 2010
American Customer Care January 2005 - December 2006
Skills
Microsoft Excel, Microsoft Office, Credit, Financial Risk, Commercial Lending, Commercial Banking, Risk Management, Banking, Analysis, Credit Analysis, Credit Risk, Financial Analysis, Financial Modeling, Lines Of Credit, Loans, Management, Team Building, Underwriting
Education
Southern New Hampshire University 2013 — 2015
Master of Science (MS), Accounting / Finance
Central Connecticut State University 2008 — 2011
BS, Finance
Joannie Huntamer Joannie Huntamer's American Customer Care Experience August 2007 - February 2008
Job Enrollment & Benefit Support Specialist at Dean Health Plan, Inc.
Industry Insurance
Experience
Dean Health Plan, Inc. March 2015 - Present
All Medical Personnel February 2015 - March 2015
Presbyterian Healthcare Services July 2014 - January 2015
Dean Clinic October 2013 - June 2014
WPS Health Insurance April 2012 - October 2013
Hewlett-Packard May 2011 - April 2012
Allstate Insurance Company February 2008 - May 2011
American Customer Care August 2007 - February 2008
Manpower January 2007 - April 2007
Richards Benefits & Financial Services, LLC April 2006 - December 2006
Skills
Customer Service, Insurance, Microsoft Office, Health Insurance, Claim, Microsoft Excel, Outlook, Life Insurance, Leadership, Access, Call Centers, Financial Services, Cost Accounting, Marketing, Office Management, Accounting, Sales, Interviews, Finance, PowerPoint, Medicare, Program Management
Education
Cardinal Stritch University 2010 — 2012
Bachelors Degree, Business Management
Southwest Wisconsin Technical College 1999 — 2001
Associate's degree, Accounting and Related Services
Southwest Wisconsin Technical College 1999 — 2001
Associates Degree, Accounting / Tax Preparation
Delavan-Darien High School 1977 — 1981
Dean Health Plan, Inc. March 2015 - Present
All Medical Personnel February 2015 - March 2015
Presbyterian Healthcare Services July 2014 - January 2015
Dean Clinic October 2013 - June 2014
WPS Health Insurance April 2012 - October 2013
Hewlett-Packard May 2011 - April 2012
Allstate Insurance Company February 2008 - May 2011
American Customer Care August 2007 - February 2008
Manpower January 2007 - April 2007
Richards Benefits & Financial Services, LLC April 2006 - December 2006
Skills
Customer Service, Insurance, Microsoft Office, Health Insurance, Claim, Microsoft Excel, Outlook, Life Insurance, Leadership, Access, Call Centers, Financial Services, Cost Accounting, Marketing, Office Management, Accounting, Sales, Interviews, Finance, PowerPoint, Medicare, Program Management
Education
Cardinal Stritch University 2010 — 2012
Bachelors Degree, Business Management
Southwest Wisconsin Technical College 1999 — 2001
Associate's degree, Accounting and Related Services
Southwest Wisconsin Technical College 1999 — 2001
Associates Degree, Accounting / Tax Preparation
Delavan-Darien High School 1977 — 1981
Ryan Eby's American Customer Care Experience June 2014 - April 2015
Job Systems Engineer at Fiserv
Industry Information Technology and Services
Experience
Fiserv April 2015 - Present
American Customer Care June 2014 - April 2015
Dubuque Internal Medicine June 2012 - June 2014
McGladrey May 2010 - June 2012
MarketSource Inc. June 2009 - June 2012
Skills
VMware, Windows Server, System Administration, Networking, Technical Support, Group Policy, Active Directory, Citrix, DNS, Microsoft Exchange, WSUS, Windows 7, WDS, DHCP, VDI, Laptops, Microsoft Office, Customer Support, Computer Hardware, Sales, Mac OS, Troubleshooting, Teamwork, Software, Customer Service, Mobile Devices, VoIP, Asset Management
Education
Loras College 2008 — 2012
Bachelor's Degree, Management Information Systems
Fiserv April 2015 - Present
American Customer Care June 2014 - April 2015
Dubuque Internal Medicine June 2012 - June 2014
McGladrey May 2010 - June 2012
MarketSource Inc. June 2009 - June 2012
Skills
VMware, Windows Server, System Administration, Networking, Technical Support, Group Policy, Active Directory, Citrix, DNS, Microsoft Exchange, WSUS, Windows 7, WDS, DHCP, VDI, Laptops, Microsoft Office, Customer Support, Computer Hardware, Sales, Mac OS, Troubleshooting, Teamwork, Software, Customer Service, Mobile Devices, VoIP, Asset Management
Education
Loras College 2008 — 2012
Bachelor's Degree, Management Information Systems
Joshua Raudenbush Joshua Raudenbush's American Customer Care Experience May 2012 - August 2012
Job Data Quality Technician
Industry Retail
Experience
Veritiv March 2015 - Present
DICK'S Sporting Goods November 2014 - April 2015
Eddington Landscaping, LLC May 2013 - November 2014
American Customer Care May 2012 - August 2012
DICK'S Sporting Goods December 2011 - June 2012
Mansfield University of Pennsylvania October 2008 - June 2011
Mansfield University of Pennsylvania May 2008 - December 2010
Skills
Customer Service, Sales, Troubleshooting, Budgets, Strategic Planning, Social Media, Social Networking, Teaching
Education
Mansfield University of Pennsylvania 2007 — 2011
Bachelor of Arts (BA), History
Ambassador Bible College 2012 — 2013
Certificate of Completion in Biblical Studies, Bible/Biblical Studies
Veritiv March 2015 - Present
DICK'S Sporting Goods November 2014 - April 2015
Eddington Landscaping, LLC May 2013 - November 2014
American Customer Care May 2012 - August 2012
DICK'S Sporting Goods December 2011 - June 2012
Mansfield University of Pennsylvania October 2008 - June 2011
Mansfield University of Pennsylvania May 2008 - December 2010
Skills
Customer Service, Sales, Troubleshooting, Budgets, Strategic Planning, Social Media, Social Networking, Teaching
Education
Mansfield University of Pennsylvania 2007 — 2011
Bachelor of Arts (BA), History
Ambassador Bible College 2012 — 2013
Certificate of Completion in Biblical Studies, Bible/Biblical Studies
John Cullers John Cullers's American Customer Care Experience January 2015 - Present
Job Customer Service at American Customer Care
Industry Consumer Services
Experience
American Customer Care January 2015 - Present
American Customer Care May 2012 - January 2015
RuffaloCODY July 2010 - July 2011
Dominos Pizza December 2008 - May 2009
Panera Bread August 2007 - March 2008
Simoniz USA, Inc. July 2006 - July 2007
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Time Management, Data Entry, Employee Management, Employee Training, Public Speaking
Education
Loras College 2013 — 2015
Bachelor's degree, Business Management
Eastern Iowa Community College District 2010 — 2012
Associate of Science (A.S.), Chemistry
American Customer Care January 2015 - Present
American Customer Care May 2012 - January 2015
RuffaloCODY July 2010 - July 2011
Dominos Pizza December 2008 - May 2009
Panera Bread August 2007 - March 2008
Simoniz USA, Inc. July 2006 - July 2007
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Time Management, Data Entry, Employee Management, Employee Training, Public Speaking
Education
Loras College 2013 — 2015
Bachelor's degree, Business Management
Eastern Iowa Community College District 2010 — 2012
Associate of Science (A.S.), Chemistry
James Cammareri's American Customer Care Experience March 2015 - Present
Job Vice President of Business Development at American Customer Care
Industry Outsourcing/Offshoring
Experience
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
Ed Loebach Ed Loebach's American Customer Care Experience March 2007 - July 2010
Job Virtual Machine Manager
Industry Information Technology and Services
Experience
CarteGraph Systems July 2010 - Present
American Customer Care March 2007 - July 2010
Saint Mary's University of Minnesota September 2002 - March 2007
Saint Mary's University of Minnesota May 2000 - August 2002
Skills
Servers, Microsoft Exchange, Virtualization, VMware, Active Directory, System Administration, Microsoft SQL Server, Windows 7, Windows 10, Windows Server, Network Administration, Windows, Operating Systems, Wireless Networking, Security, Hyper-V, High Availability..., TCP/IP, Network Security, HTML, Disaster Recovery, XP, System Center Suite, Virtual Machine Manager, Microsoft CRM, Great Plains Software, NetApp SAN, HP SAN, Windows 8 (betas), Equallogic San, ESXi, OS deployment, Security Patch..., Mobile Device Management, Team Foundation Server...
Education
Saint Mary's University of Minnesota 1998 — 2004
BS, Information Technology
CarteGraph Systems July 2010 - Present
American Customer Care March 2007 - July 2010
Saint Mary's University of Minnesota September 2002 - March 2007
Saint Mary's University of Minnesota May 2000 - August 2002
Skills
Servers, Microsoft Exchange, Virtualization, VMware, Active Directory, System Administration, Microsoft SQL Server, Windows 7, Windows 10, Windows Server, Network Administration, Windows, Operating Systems, Wireless Networking, Security, Hyper-V, High Availability..., TCP/IP, Network Security, HTML, Disaster Recovery, XP, System Center Suite, Virtual Machine Manager, Microsoft CRM, Great Plains Software, NetApp SAN, HP SAN, Windows 8 (betas), Equallogic San, ESXi, OS deployment, Security Patch..., Mobile Device Management, Team Foundation Server...
Education
Saint Mary's University of Minnesota 1998 — 2004
BS, Information Technology
Dominick Cirianni's American Customer Care Experience 2011 - February 2014
Job Sales Associate at Brad Benson Hyundai
Industry Automotive
Experience
Brad Benson Auto Group April 2014 - Present
American Customer Care 2011 - February 2014
Cablevision 2004 - 2009
United Parcel Service (UPS) 1995 - 2003
Skills
Dreamweaver, Word, Excel, Access, PowerPoint, SAP, Mercury, Windows Mobile, Android, Tablet PC, Brand Development, Account Management, Microsoft Excel, Social Media, Customer Service
Education
Raritan Valley Community College 2010 — 2011
Computer Support Specialist
University of Phoenix 2009 — 2010
Business, Management, Marketing, and Related Support Services
Brad Benson Auto Group April 2014 - Present
American Customer Care 2011 - February 2014
Cablevision 2004 - 2009
United Parcel Service (UPS) 1995 - 2003
Skills
Dreamweaver, Word, Excel, Access, PowerPoint, SAP, Mercury, Windows Mobile, Android, Tablet PC, Brand Development, Account Management, Microsoft Excel, Social Media, Customer Service
Education
Raritan Valley Community College 2010 — 2011
Computer Support Specialist
University of Phoenix 2009 — 2010
Business, Management, Marketing, and Related Support Services
Timothy Wensel Timothy Wensel's American Customer Care Experience September 2012 - April 2013
Job
Industry Computer Software
Experience
CRS Advanced Technology May 2013 - February 2015
American Customer Care September 2012 - April 2013
Sykes June 2010 - September 2011
Skills
C++, Typing, Mathematics, Windows, Computer Hardware, Microsoft Office, Microsoft Excel, Teamwork, Microsoft Word, PowerPoint, Windows 7, English, Visual Basic, Linux, Databases, .NET Compact Framework, ASP.NET, Data Entry, MySQL, Web Development, Microsoft SQL Server, SQL, Troubleshooting, Programming, HTML, CSS, ASP, jQuery, C#, Visual Studio, ASP.NET MVC, MVC, LINQ
Education
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
CRS Advanced Technology May 2013 - February 2015
American Customer Care September 2012 - April 2013
Sykes June 2010 - September 2011
Skills
C++, Typing, Mathematics, Windows, Computer Hardware, Microsoft Office, Microsoft Excel, Teamwork, Microsoft Word, PowerPoint, Windows 7, English, Visual Basic, Linux, Databases, .NET Compact Framework, ASP.NET, Data Entry, MySQL, Web Development, Microsoft SQL Server, SQL, Troubleshooting, Programming, HTML, CSS, ASP, jQuery, C#, Visual Studio, ASP.NET MVC, MVC, LINQ
Education
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Nick Gueguen's American Customer Care Experience February 2015 - March 2015
Job Young professional exploring opportunities in communication and the Catholic Church
Industry Religious Institutions
Experience
Tri-County Masonry July 2015 - Present
Altoona Mirror December 2009 - Present
Saint Francis University November 2014 - Present
Spherion March 2015 - July 2015
American Customer Care February 2015 - March 2015
Spherion October 2014 - February 2015
American Customer Care September 2014 - October 2014
Danville Register & Bee April 2013 - August 2014
The Shippensburg News-Chronicle/Newville Valley Times-Star February 2012 - March 2013
The Progress December 2011 - January 2012
Skills
Journalism, AP Style, Editing, Adobe InDesign CS4 and..., Adobe Photoshop CS2, Blox CMS, Writing, Sports Information, SIDEARM Sports, Microsoft Office, Sports Media Relations, Facebook, Photoshop, Press Releases, Blogging, Creative Writing, Copywriting
Education
Shippensburg University of Pennsylvania 2008 — 2011
Bachelor of Arts, Communication/Journalism
Bishop Carroll High School 2004 — 2008
High School Diploma
Tri-County Masonry July 2015 - Present
Altoona Mirror December 2009 - Present
Saint Francis University November 2014 - Present
Spherion March 2015 - July 2015
American Customer Care February 2015 - March 2015
Spherion October 2014 - February 2015
American Customer Care September 2014 - October 2014
Danville Register & Bee April 2013 - August 2014
The Shippensburg News-Chronicle/Newville Valley Times-Star February 2012 - March 2013
The Progress December 2011 - January 2012
Skills
Journalism, AP Style, Editing, Adobe InDesign CS4 and..., Adobe Photoshop CS2, Blox CMS, Writing, Sports Information, SIDEARM Sports, Microsoft Office, Sports Media Relations, Facebook, Photoshop, Press Releases, Blogging, Creative Writing, Copywriting
Education
Shippensburg University of Pennsylvania 2008 — 2011
Bachelor of Arts, Communication/Journalism
Bishop Carroll High School 2004 — 2008
High School Diploma
Shelby Schockemoehl Shelby Schockemoehl's American Customer Care Experience June 2007 - June 2009
Job ELearning Project Manager at ITC Learning
Industry E-Learning
Experience
ITC Learning September 2013 - Present
IBM May 2009 - August 2013
American Customer Care June 2007 - June 2009
Great River Technologies May 2003 - February 2007
Kendall Hunt Publishing Company May 2000 - May 2003
Skills
•Microsoft Word, MS..., •IBM Defect Prevention..., •IBM PM Process..., •4 time IBM Hall of..., •Team Lead for the IBM..., Clarity, Autotrac..., Visio flow charter,..., Project Management, Project Planning, CRM, Management, Strategy, Testing, Leadership, Oracle
Education
University of Phoenix 2012 — 2015
Bachelor of Business Administration (B.B.A.)
NICC 1998 — 2000
Associates in Computer programming
wahlert high school
wahlert high school
ITC Learning September 2013 - Present
IBM May 2009 - August 2013
American Customer Care June 2007 - June 2009
Great River Technologies May 2003 - February 2007
Kendall Hunt Publishing Company May 2000 - May 2003
Skills
•Microsoft Word, MS..., •IBM Defect Prevention..., •IBM PM Process..., •4 time IBM Hall of..., •Team Lead for the IBM..., Clarity, Autotrac..., Visio flow charter,..., Project Management, Project Planning, CRM, Management, Strategy, Testing, Leadership, Oracle
Education
University of Phoenix 2012 — 2015
Bachelor of Business Administration (B.B.A.)
NICC 1998 — 2000
Associates in Computer programming
wahlert high school
wahlert high school
Laura Eister Laura Eister's American Customer Care Experience June 2009 - December 2009
Job Creative Marketing Strategist, Content Writer, Media Buyer: Freelance
Industry Marketing and Advertising
Experience
LARCY January 2014 - Present
The New York Times July 2010 - December 2013
Gregory Welteroth Advertising January 2010 - July 2010
American Customer Care June 2009 - December 2009
Bon Secours Health System January 2009 - February 2009
Skills
Customer Experience, Microsoft Office, Windows, Logic Pro, Music Production, Singer-songwriter, Project Management, Studio Recording, Social Media, Advertising, Customer Service, Social Media Marketing, Digital Marketing, Account Management
Education
Randolph-Macon College 2005 — 2009
BA of Arts, Philosophy, Japanese
Randolph-Macon College 2005 — 2009
Bachelor of Arts, Philosophy
LARCY January 2014 - Present
The New York Times July 2010 - December 2013
Gregory Welteroth Advertising January 2010 - July 2010
American Customer Care June 2009 - December 2009
Bon Secours Health System January 2009 - February 2009
Skills
Customer Experience, Microsoft Office, Windows, Logic Pro, Music Production, Singer-songwriter, Project Management, Studio Recording, Social Media, Advertising, Customer Service, Social Media Marketing, Digital Marketing, Account Management
Education
Randolph-Macon College 2005 — 2009
BA of Arts, Philosophy, Japanese
Randolph-Macon College 2005 — 2009
Bachelor of Arts, Philosophy
Jacob watts Jacob watts's American Customer Care Experience Information SpecialistK12March 2014 - Present
Job Information Specialist at K12
Industry Computer Hardware
Experience
American Customer Care Information SpecialistK12March 2014 - Present
Skills
Sales, Team Leadership, Account Management, Team Building, CRM, Management, Technical Support
Education
Pennsylvania College of Technology 1999 — 2005
Bachelor’s Degree, Data Communications
American Customer Care Information SpecialistK12March 2014 - Present
Skills
Sales, Team Leadership, Account Management, Team Building, CRM, Management, Technical Support
Education
Pennsylvania College of Technology 1999 — 2005
Bachelor’s Degree, Data Communications
Jennifer Budde's American Customer Care Experience July 2011 - March 2012
Job Retail Store Manager at Engineering Services & Products
Industry Consumer Services
Experience
FarmTek May 2015 - Present
Farmtek April 2012 - May 2015
American Customer Care July 2011 - March 2012
American Customer Care March 2005 - April 2010
Skills
Customer Satisfaction, Customer Service, Team Leadership, Account Management, Process Improvement, Team Building, Microsoft Office, Training, CRM, Troubleshooting, Coaching, Team Management, Public Speaking, Project Management, Call Center Development, Leadership, Customer Experience, Customer Retention
Education
Kaplan University 2011 — 2012
Bachelor's degree, Business Administration, Management and Operations
Kaplan University 2010 — 2011
Associates, Accounting
Clarke College 2004 — 2006
General Studies
FarmTek May 2015 - Present
Farmtek April 2012 - May 2015
American Customer Care July 2011 - March 2012
American Customer Care March 2005 - April 2010
Skills
Customer Satisfaction, Customer Service, Team Leadership, Account Management, Process Improvement, Team Building, Microsoft Office, Training, CRM, Troubleshooting, Coaching, Team Management, Public Speaking, Project Management, Call Center Development, Leadership, Customer Experience, Customer Retention
Education
Kaplan University 2011 — 2012
Bachelor's degree, Business Administration, Management and Operations
Kaplan University 2010 — 2011
Associates, Accounting
Clarke College 2004 — 2006
General Studies
Lisa Furlough's American Customer Care Experience March 2000 - Present
Job VP of Client Services at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care March 2000 - Present
Teltrust Communications 1997 - 2000
Skills
Call Center, Inbound Marketing, Telemarketing, Customer Experience, Customer Retention, BPO, Outsourcing, Customer Satisfaction, Account Management, Operations Management, Call Center Development, Customer Service, Vendor Management, Lead Generation, Direct Marketing, Process Improvement, Technical Support, Team Building, Team Leadership, Workforce Management
Education
Barton College
Bachelor of Science (BS), International Business/Trade/Commerce
American Customer Care March 2000 - Present
Teltrust Communications 1997 - 2000
Skills
Call Center, Inbound Marketing, Telemarketing, Customer Experience, Customer Retention, BPO, Outsourcing, Customer Satisfaction, Account Management, Operations Management, Call Center Development, Customer Service, Vendor Management, Lead Generation, Direct Marketing, Process Improvement, Technical Support, Team Building, Team Leadership, Workforce Management
Education
Barton College
Bachelor of Science (BS), International Business/Trade/Commerce
Lisa Ferrauolo Maglio's American Customer Care Experience February 2002 - March 2005
Job Buyer at Radio Frequency Systems
Industry Telecommunications
Experience
Radio Frequency Systems April 2007 - Present
Ready Plastic Products March 2005 - March 2007
American Customer Care February 2002 - March 2005
Skills
Cross-functional Team..., Global Sourcing, Team Building, Telecommunications, Management, Negotiation, Procurement, Program Management, Account Management, Microsoft Office, MRP, Strategic Sourcing, Product Development, Supply Management, Supply Chain, Sales Management, Outsourcing, Contract Negotiation, Customer Service, Supply Chain Management, Wireless, Purchasing, SAP, New Business Development
Education
Nichols College 1991 — 1995
Radio Frequency Systems April 2007 - Present
Ready Plastic Products March 2005 - March 2007
American Customer Care February 2002 - March 2005
Skills
Cross-functional Team..., Global Sourcing, Team Building, Telecommunications, Management, Negotiation, Procurement, Program Management, Account Management, Microsoft Office, MRP, Strategic Sourcing, Product Development, Supply Management, Supply Chain, Sales Management, Outsourcing, Contract Negotiation, Customer Service, Supply Chain Management, Wireless, Purchasing, SAP, New Business Development
Education
Nichols College 1991 — 1995
D. Paul Breiten's American Customer Care Experience December 2004 - March 2006
Job Program Manager II at State of Maryland
Industry Consumer Services
Experience
State of Maryland November 2010 - Present
Stream Global Services September 2009 - February 2010
NYS Office of Children and Family Services July 2008 - December 2009
L3 Communications Microdyne Outsourcing Inc. May 2007 - February 2008
The Ithaca Journal May 2006 - May 2007
American Customer Care December 2004 - March 2006
ICT Group May 2001 - December 2004
Innovative Marketing Strategies April 2000 - May 2001
Telespectrum July 1999 - April 2000
Telespectrum July 1997 - July 1999
Skills
CRM, Call Centers, Training, Management, Program Management, Outsourcing, Leadership, Strategy, Customer Satisfaction, Process Improvement, Business Development, Operations Management, Solution Selling, New Business Development, Analysis, Recruiting, Vendor Management, BPO, Talent Management, Sales, Customer Experience, Sales Operations, Telecommunications, Customer Retention, Forecasting, Customer Service, Team Leadership, Performance Management, Team Building, Business Analysis, Call Center, Marketing, Budgets, Selling, Marketing Strategy, Human Resources, Coaching, Team Management, Start-ups, E-commerce, Contract Negotiation, Management Consulting, Change Management, Workforce Management, Business Process..., Cross-functional Team..., Account Management, Leadership Development, Strategic Planning, Salesforce.com...
Education
Ithaca College 1992 — 1996
BA, Politics
Newark Valley HS 1989 — 1993
Regents
State of Maryland November 2010 - Present
Stream Global Services September 2009 - February 2010
NYS Office of Children and Family Services July 2008 - December 2009
L3 Communications Microdyne Outsourcing Inc. May 2007 - February 2008
The Ithaca Journal May 2006 - May 2007
American Customer Care December 2004 - March 2006
ICT Group May 2001 - December 2004
Innovative Marketing Strategies April 2000 - May 2001
Telespectrum July 1999 - April 2000
Telespectrum July 1997 - July 1999
Skills
CRM, Call Centers, Training, Management, Program Management, Outsourcing, Leadership, Strategy, Customer Satisfaction, Process Improvement, Business Development, Operations Management, Solution Selling, New Business Development, Analysis, Recruiting, Vendor Management, BPO, Talent Management, Sales, Customer Experience, Sales Operations, Telecommunications, Customer Retention, Forecasting, Customer Service, Team Leadership, Performance Management, Team Building, Business Analysis, Call Center, Marketing, Budgets, Selling, Marketing Strategy, Human Resources, Coaching, Team Management, Start-ups, E-commerce, Contract Negotiation, Management Consulting, Change Management, Workforce Management, Business Process..., Cross-functional Team..., Account Management, Leadership Development, Strategic Planning, Salesforce.com...
Education
Ithaca College 1992 — 1996
BA, Politics
Newark Valley HS 1989 — 1993
Regents
Patrick Gagnon's American Customer Care Experience October 2002 - January 2009
Job EMS Account Manager at Moore Medical/McKesson
Industry Medical Devices
Experience
Moore Medical/McKesson November 2009 - Present
Newington Volunteer Ambulance November 2012 - Present
Newington Volunteer Fire Department July 2003 - Present
Connecticut Secretary of the State July 2005 - Present
Community Residences, Inc. October 2009 - March 2011
Target October 2007 - April 2010
US Census Bureau April 2009 - May 2009
American Customer Care October 2002 - January 2009
TGI Fridays December 1999 - September 2002
Cracker Barrel Old Country Store 1996 - 1998
Skills
Emergency Services, Cpr Certified, Public Safety, Customer Service, Microsoft Office, Account Management, Hazardous Materials, First Aid, Rescue, Windows, New Business Development, Firefighting, Microsoft Word, Microsoft Excel, Fire Suppression, Vehicle Extrication, Customer Relations, Word, Excel, Fire Prevention, Sales Operations, Sales Process, CPR Instruction, Training, Incident Management, Team Building, Team Management, Financial Analysis, Supply Management, Medical Devices, Cold Calling, Management, Sales, Direct Sales, EMS, Sales Management, Selling, Capital Equipment, Fire Suppression Systems, Contract Negotiation, Leadership, Project Management, B2B, Strategic Planning, Product Launch, Operations Management, Program Management, Customer Retention, Call Centers, Time Management
Education
I.C.S. 1990 — 1992
Hotel/Restuarant Management
Wethersfield High School 1983 — 1992
HS Diploma, General Courses
Manchester Community College 1989 — 1990
General Courses
Moore Medical/McKesson November 2009 - Present
Newington Volunteer Ambulance November 2012 - Present
Newington Volunteer Fire Department July 2003 - Present
Connecticut Secretary of the State July 2005 - Present
Community Residences, Inc. October 2009 - March 2011
Target October 2007 - April 2010
US Census Bureau April 2009 - May 2009
American Customer Care October 2002 - January 2009
TGI Fridays December 1999 - September 2002
Cracker Barrel Old Country Store 1996 - 1998
Skills
Emergency Services, Cpr Certified, Public Safety, Customer Service, Microsoft Office, Account Management, Hazardous Materials, First Aid, Rescue, Windows, New Business Development, Firefighting, Microsoft Word, Microsoft Excel, Fire Suppression, Vehicle Extrication, Customer Relations, Word, Excel, Fire Prevention, Sales Operations, Sales Process, CPR Instruction, Training, Incident Management, Team Building, Team Management, Financial Analysis, Supply Management, Medical Devices, Cold Calling, Management, Sales, Direct Sales, EMS, Sales Management, Selling, Capital Equipment, Fire Suppression Systems, Contract Negotiation, Leadership, Project Management, B2B, Strategic Planning, Product Launch, Operations Management, Program Management, Customer Retention, Call Centers, Time Management
Education
I.C.S. 1990 — 1992
Hotel/Restuarant Management
Wethersfield High School 1983 — 1992
HS Diploma, General Courses
Manchester Community College 1989 — 1990
General Courses
Janet Orde's American Customer Care Experience 1996 - Present
Job Accounts Receivable Administrator at Mark Facey & Company
Industry Accounting
Experience
Mark Facey & Company February 1996 - Present
American Customer Care 1996 - Present
Skills
Call Center, Call Centers, Customer Satisfaction, Customer Service, Team Building, Customer Retention, Customer Experience, Accounts Receivable, Microsoft Office
Education
Dean College 1993 — 1995
Mark Facey & Company February 1996 - Present
American Customer Care 1996 - Present
Skills
Call Center, Call Centers, Customer Satisfaction, Customer Service, Team Building, Customer Retention, Customer Experience, Accounts Receivable, Microsoft Office
Education
Dean College 1993 — 1995
Ronald Frisk's American Customer Care Experience August 1994 - Present
Job Telecommunications Director at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care August 1994 - Present
American Customer Care 1994 - Present
Mark Facey & Company August 1994 - June 2010
Skills
Call Center, Troubleshooting, Customer Service, Telecommunications, VoIP, Operations Management, Windows, Microsoft Office, Vendor Management, Active Directory, Project Management, Team Leadership, Call Centers, Customer Satisfaction, Business Analysis, Management, Outsourcing, Linux, Program Management, Access, Disaster Recovery, Process Improvement, Security
Education
Central Connecticut State University 1990 — 1993
Telecommunications Management
Berlin High School 1987 — 1990
American Customer Care August 1994 - Present
American Customer Care 1994 - Present
Mark Facey & Company August 1994 - June 2010
Skills
Call Center, Troubleshooting, Customer Service, Telecommunications, VoIP, Operations Management, Windows, Microsoft Office, Vendor Management, Active Directory, Project Management, Team Leadership, Call Centers, Customer Satisfaction, Business Analysis, Management, Outsourcing, Linux, Program Management, Access, Disaster Recovery, Process Improvement, Security
Education
Central Connecticut State University 1990 — 1993
Telecommunications Management
Berlin High School 1987 — 1990
William Sidler's American Customer Care Experience August 2008 - January 2009
Job Sales Representative at Mid State Beverage Co
Industry Wine and Spirits
Experience
Mid State Beverage Co December 2011 - Present
Cracker Barrel April 2011 - November 2011
Mill Tavern and restaurant April 2010 - April 2011
American Customer Care August 2008 - January 2009
MYERS-PEPPER INSURANCE AGENCY, LLC May 2007 - September 2008
ORLANDOS RESTUARANT January 2001 - January 2008
PCA International January 2001 - January 2008
ENGINEERING CONSULTAION AND SERVICES January 2000 - January 2007
WASSEROTT'S HOME MEDICAL August 1998 - August 2000
Education
Bloomsburg University of Pennsylvania 2003 — 2006
BA, History
Penn College of Technology 2002 — 2003
Associate, General Studies/ Civil Engineering Tech
Pennsylvania College of Technology 1988 — 1990
Associate, Advertising Art
Mid State Beverage Co December 2011 - Present
Cracker Barrel April 2011 - November 2011
Mill Tavern and restaurant April 2010 - April 2011
American Customer Care August 2008 - January 2009
MYERS-PEPPER INSURANCE AGENCY, LLC May 2007 - September 2008
ORLANDOS RESTUARANT January 2001 - January 2008
PCA International January 2001 - January 2008
ENGINEERING CONSULTAION AND SERVICES January 2000 - January 2007
WASSEROTT'S HOME MEDICAL August 1998 - August 2000
Education
Bloomsburg University of Pennsylvania 2003 — 2006
BA, History
Penn College of Technology 2002 — 2003
Associate, General Studies/ Civil Engineering Tech
Pennsylvania College of Technology 1988 — 1990
Associate, Advertising Art
Tiffany del Valle's American Customer Care Experience March 2012 - Present
Job Account Executive at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care March 2012 - Present
GEICO June 2010 - March 2012
American Customer Care October 2007 - February 2010
Sitel May 2004 - October 2007
Skills
Call Center, Inbound Marketing, Customer Satisfaction, Account Management, BPO, Customer Experience, Customer Retention, Customer Service, Telemarketing, Outsourcing, Team Building, Team Leadership, CRM, Call Centers, Lead Generation, Management, Operations Management, Training, Workforce Management, Team Management, Telecommunications, Contact Centers, Coaching
Education
Saint Leo University 2008 — 2010
BA, Business Administration, Management and Marketing
Defense Language Institute 1999 — 2000
AA, Foreign Language
PCHS 1995 — 1999
American Customer Care March 2012 - Present
GEICO June 2010 - March 2012
American Customer Care October 2007 - February 2010
Sitel May 2004 - October 2007
Skills
Call Center, Inbound Marketing, Customer Satisfaction, Account Management, BPO, Customer Experience, Customer Retention, Customer Service, Telemarketing, Outsourcing, Team Building, Team Leadership, CRM, Call Centers, Lead Generation, Management, Operations Management, Training, Workforce Management, Team Management, Telecommunications, Contact Centers, Coaching
Education
Saint Leo University 2008 — 2010
BA, Business Administration, Management and Marketing
Defense Language Institute 1999 — 2000
AA, Foreign Language
PCHS 1995 — 1999
Tessa Drawbaugh's American Customer Care Experience January 2006 - September 2007
Job Leasing Coordinator and Resident Relations
Industry Real Estate
Experience
Newberry Estates December 2014 - Present
American Eagle Outfitters October 2013 - November 2014
Pacific Sunwear August 2009 - June 2013
iMobile US March 2009 - August 2009
IPCS 2007 - 2009
American Customer Care January 2006 - September 2007
Skills
Customer Retention, Customer Service, Hiring Employees, ADP Payroll, Sales Growth, Merchandising, Train New Employees, Commutations, Store Management, Retail Sales, Hiring, Loss Prevention, Driving Results, Visual Merchandising, Profit, Store Operations, Window Displays, Sales Management, New Store Openings, Inventory Control, Associate Development, Inventory Management, Customer Satisfaction, Interviews, Team Building, Succession Planning, Payroll, Team Leadership, New Store Development
Education
Kutztown University of Pennsylvania 2003 — 2006
N/A, Psychology
Newberry Estates December 2014 - Present
American Eagle Outfitters October 2013 - November 2014
Pacific Sunwear August 2009 - June 2013
iMobile US March 2009 - August 2009
IPCS 2007 - 2009
American Customer Care January 2006 - September 2007
Skills
Customer Retention, Customer Service, Hiring Employees, ADP Payroll, Sales Growth, Merchandising, Train New Employees, Commutations, Store Management, Retail Sales, Hiring, Loss Prevention, Driving Results, Visual Merchandising, Profit, Store Operations, Window Displays, Sales Management, New Store Openings, Inventory Control, Associate Development, Inventory Management, Customer Satisfaction, Interviews, Team Building, Succession Planning, Payroll, Team Leadership, New Store Development
Education
Kutztown University of Pennsylvania 2003 — 2006
N/A, Psychology
Jonathan P Kress, MBA's American Customer Care Experience December 2011 - Present
Job Workforce Management Analyst at American Customer Care
Industry Marketing and Advertising
Experience
American Customer Care December 2011 - Present
Ashford University August 2009 - July 2011
Northside 24/7 Fitness January 2006 - August 2009
Jans' Lawn Care January 2006 - August 2009
Walgreens January 2005 - August 2006
Sears, Roebuck and Co. January 2004 - January 2005
Advanced Data Comm December 1999 - September 2003
Kress Tire May 1998 - September 1998
Skills
Advertising, Marketing Communications, Social Media Marketing, Social Media, Marketing, Social Networking, Marketing Strategy, Online Advertising, Forecasting, Customer Service, Attrition Reduction, Staff Management, Traffic Management, Digital Marketing, Market Research, Event Planning, Marketing Management, Recruiting, Operations Management, Project Management, Program Management, Brand Awareness, Direct Marketing, Brand Management, Managing Agents, Human Resources, Customer Retention, Sales, Public Relations, Account Management, Analysis, Salesforce.com, Google Analytics, Retail, Management, Facebook
Education
University of Iowa - Henry B. Tippie College of Business 2006 — 2009
Bachelor of Arts in Business Administration, Double Major: Marketing/Management & Organizations
Ashford University 2010 — 2012
M.B.A., Marketing, 3.5 GPA
American Customer Care December 2011 - Present
Ashford University August 2009 - July 2011
Northside 24/7 Fitness January 2006 - August 2009
Jans' Lawn Care January 2006 - August 2009
Walgreens January 2005 - August 2006
Sears, Roebuck and Co. January 2004 - January 2005
Advanced Data Comm December 1999 - September 2003
Kress Tire May 1998 - September 1998
Skills
Advertising, Marketing Communications, Social Media Marketing, Social Media, Marketing, Social Networking, Marketing Strategy, Online Advertising, Forecasting, Customer Service, Attrition Reduction, Staff Management, Traffic Management, Digital Marketing, Market Research, Event Planning, Marketing Management, Recruiting, Operations Management, Project Management, Program Management, Brand Awareness, Direct Marketing, Brand Management, Managing Agents, Human Resources, Customer Retention, Sales, Public Relations, Account Management, Analysis, Salesforce.com, Google Analytics, Retail, Management, Facebook
Education
University of Iowa - Henry B. Tippie College of Business 2006 — 2009
Bachelor of Arts in Business Administration, Double Major: Marketing/Management & Organizations
Ashford University 2010 — 2012
M.B.A., Marketing, 3.5 GPA
Veda Cioffi-Sweeney's American Customer Care Experience June 2012 - February 2013
Job Dedicated RV parts proffesional
Industry Consumer Services
Experience
An amazing Dealer in Ventura County CA February 2014 - December 2014
Stalklups Rv Casper WY 2013 - February 2014
American Customer Care June 2012 - February 2013
Giant RV 2003 - 2007
National RV Holdings March 2002 - April 2005
FLEETWOOD MOTOR HOMES-PARTS AND SERVICE July 1998 - March 2002
Skills
B2B, Operations Management, Microsoft Excel, Customer Service, Microsoft Word, Sales Management, Inventory Management, New Business Development, Strategic Planning, Purchasing, Social Media, Team Building, Access, Microsoft Office, Team Leadership, Salesforce.com, Training, Retail, Manufacturing, Customer Satisfaction
Education
Norwalk Community College 1975 — 1977
AABA, Business Administration and Management, General
Brien McMahon High SchoolHigh School 1971 — 1975
High School Diploma, General Studies
An amazing Dealer in Ventura County CA February 2014 - December 2014
Stalklups Rv Casper WY 2013 - February 2014
American Customer Care June 2012 - February 2013
Giant RV 2003 - 2007
National RV Holdings March 2002 - April 2005
FLEETWOOD MOTOR HOMES-PARTS AND SERVICE July 1998 - March 2002
Skills
B2B, Operations Management, Microsoft Excel, Customer Service, Microsoft Word, Sales Management, Inventory Management, New Business Development, Strategic Planning, Purchasing, Social Media, Team Building, Access, Microsoft Office, Team Leadership, Salesforce.com, Training, Retail, Manufacturing, Customer Satisfaction
Education
Norwalk Community College 1975 — 1977
AABA, Business Administration and Management, General
Brien McMahon High SchoolHigh School 1971 — 1975
High School Diploma, General Studies
Raymond HoChoy's American Customer Care Experience 2005 - 2006
Job Informatics Senior Specialist at CIGNA
Industry Information Technology and Services
Experience
Cigna January 2012 - Present
Circle of Hands Foundation, Inc. 2005 - Present
TEKsystems March 2010 - December 2011
Hamilton Sundstrand 2008 - 2009
TCA Consulting Group, Inc. November 2006 - December 2007
American Customer Care 2005 - 2006
DST Output 1998 - 2004
The Sugar Company of Jamaica, Limited 1995 - 1996
Petrojam Limited 1986 - 1991
Skills
C#, C++, C, Java, Visual Basic, JavaScript, .NET, ASP.NET, Crystal Reports, Exstream Dialog, JD Edwards, SQL, SQL Server, DB2/SQL, Oracle, Visio, Microsoft Office, Erwin, Software Development, Project Management, Databases, Systems Analysis, Integration, Program Management, Testing, Microsoft Excel, SDLC, Leadership, Microsoft SQL Server
Education
University of Missouri-Columbia 1991 — 1993
BS, Industrial Engineering
College of Arts, Science, & Technology 1983 — 1986
Diploma, Mechanical Engineering
Kingston Technical High School 1981 — 1983
ULCI Certificate (G2), General Engineering
Jamaican/German Automotive School 1980 — 1983
CGLI & ULCI Certificates, Automotive Technology
St. Georges College 1973 — 1979
Diploma, Academic Studies
Cigna January 2012 - Present
Circle of Hands Foundation, Inc. 2005 - Present
TEKsystems March 2010 - December 2011
Hamilton Sundstrand 2008 - 2009
TCA Consulting Group, Inc. November 2006 - December 2007
American Customer Care 2005 - 2006
DST Output 1998 - 2004
The Sugar Company of Jamaica, Limited 1995 - 1996
Petrojam Limited 1986 - 1991
Skills
C#, C++, C, Java, Visual Basic, JavaScript, .NET, ASP.NET, Crystal Reports, Exstream Dialog, JD Edwards, SQL, SQL Server, DB2/SQL, Oracle, Visio, Microsoft Office, Erwin, Software Development, Project Management, Databases, Systems Analysis, Integration, Program Management, Testing, Microsoft Excel, SDLC, Leadership, Microsoft SQL Server
Education
University of Missouri-Columbia 1991 — 1993
BS, Industrial Engineering
College of Arts, Science, & Technology 1983 — 1986
Diploma, Mechanical Engineering
Kingston Technical High School 1981 — 1983
ULCI Certificate (G2), General Engineering
Jamaican/German Automotive School 1980 — 1983
CGLI & ULCI Certificates, Automotive Technology
St. Georges College 1973 — 1979
Diploma, Academic Studies
Renee Valdivia's American Customer Care Experience November 2014 - July 2015
Job Customer Service
Industry Consumer Goods
Experience
The Home Depot March 2015 - Present
American Customer Care November 2014 - July 2015
Barona Casino August 2000 - August 2012
Midway Games 1998 - July 2000
Midway Games 1998 - 2000
Imprinted Products 1996 - 1998
Skills
Licensing, Customer Service, Hospitality, Sales, Retail, Direct Marketing, Microsoft Office, PowerPoint
Education
Grossmont College 2013 — 2016
Associate's Degree, Business Administration and Management, General
Grossmont College 2000 — 2002
Certificate, Culinary Arts/Chef Training
The Home Depot March 2015 - Present
American Customer Care November 2014 - July 2015
Barona Casino August 2000 - August 2012
Midway Games 1998 - July 2000
Midway Games 1998 - 2000
Imprinted Products 1996 - 1998
Skills
Licensing, Customer Service, Hospitality, Sales, Retail, Direct Marketing, Microsoft Office, PowerPoint
Education
Grossmont College 2013 — 2016
Associate's Degree, Business Administration and Management, General
Grossmont College 2000 — 2002
Certificate, Culinary Arts/Chef Training
James Dutter's American Customer Care Experience December 2009 - June 2010
Job Seasoned Operations Leader specializing in Support Teams
Industry Telecommunications
Experience
Synchronoss Technologies July 2015 - Present
Synchronoss Technologies January 2015 - Present
Synchronoss Technologies December 2009 - July 2015
American Customer Care December 2009 - June 2010
American Customer Care July 2006 - December 2009
PECO Energy February 2006 - June 2006
City Year (AmeriCorp) September 2005 - February 2006
Educational Testing Services March 2004 - July 2005
Fleet Credit Card Services November 2000 - March 2004
Skills
Call Centers, Management, Leadership, Workforce Management, Call Center, Avaya, Vendor Management, Forecasting, Coaching, Customer Experience, Telecommunications, Outsourcing, Customer Service, Budgets, Microsoft Office, Microsoft Excel, Recruiting, Contact Centers, Process Improvement, Finance, Customer Satisfaction, Operations Management, BPO, Team Leadership, Team Management, Access, Time Management, Analysis, Team Building, Software Documentation, Training, Business Analysis, Inbound Marketing, Program Management, Troubleshooting, Performance Management, NICE, Project Management, Cross-functional Team..., Business Process..., Strategy, Wireless
Education
Southern New Hampshire University
Bachelor's degree, Applied Mathematics
Synchronoss Technologies July 2015 - Present
Synchronoss Technologies January 2015 - Present
Synchronoss Technologies December 2009 - July 2015
American Customer Care December 2009 - June 2010
American Customer Care July 2006 - December 2009
PECO Energy February 2006 - June 2006
City Year (AmeriCorp) September 2005 - February 2006
Educational Testing Services March 2004 - July 2005
Fleet Credit Card Services November 2000 - March 2004
Skills
Call Centers, Management, Leadership, Workforce Management, Call Center, Avaya, Vendor Management, Forecasting, Coaching, Customer Experience, Telecommunications, Outsourcing, Customer Service, Budgets, Microsoft Office, Microsoft Excel, Recruiting, Contact Centers, Process Improvement, Finance, Customer Satisfaction, Operations Management, BPO, Team Leadership, Team Management, Access, Time Management, Analysis, Team Building, Software Documentation, Training, Business Analysis, Inbound Marketing, Program Management, Troubleshooting, Performance Management, NICE, Project Management, Cross-functional Team..., Business Process..., Strategy, Wireless
Education
Southern New Hampshire University
Bachelor's degree, Applied Mathematics
Latrice Heard's American Customer Care Experience April 2012 - Present
Job
Industry Outsourcing/Offshoring
Experience
American Customer Care April 2012 - Present
New York & Company April 2009 - October 2010
Solluna & Company March 2008 - March 2009
Robert Half Legal October 2007 - March 2008
CIR Law Offices, LLP July 2005 - June 2007
Law Offices of B.L.Snider, SD July 2001 - October 2004
Education
Bellus Academy
San Diego City College
General Education
San Diego School of the Creative and Performing Arts
High School Diploma
American Customer Care April 2012 - Present
New York & Company April 2009 - October 2010
Solluna & Company March 2008 - March 2009
Robert Half Legal October 2007 - March 2008
CIR Law Offices, LLP July 2005 - June 2007
Law Offices of B.L.Snider, SD July 2001 - October 2004
Education
Bellus Academy
San Diego City College
General Education
San Diego School of the Creative and Performing Arts
High School Diploma
Cristina Knight's American Customer Care Experience March 2015 - Present
Job Hiring Manager / Recruiter at American Customer Care
Industry Staffing and Recruiting
Experience
American Customer Care March 2015 - Present
Apidel Technologies August 2014 - Present
MDT Personnel February 2012 - December 2013
Roberto’s Taco Shop January 2011 - January 2012
Ace Parking Management January 2008 - October 2008
Nex-Com Navy Exchange January 2006 - January 2007
Volt Services Group January 2005 - January 2006
Excel Staffing January 2004 - January 2005
Labor Finders January 1999 - January 2002
Skills
Recruiting, Onboarding, Human Resources, Employee Relations, Applicant Tracking..., New Hire Orientations, HRIS, Benefits Administration, Interviews, Payroll, Employee Benefits, Deferred Compensation, Training, Hiring, Personnel Management, PeopleSoft, Temporary Staffing, Job Descriptions, Leadership, Background Checks, Taleo, Temporary Placement, Technical Recruiting, Contract Recruitment, Staffing Services, Talent Acquisition, Internet Recruiting
Education
ITT Technical Institute-San Diego 2014 — 2016
American Customer Care March 2015 - Present
Apidel Technologies August 2014 - Present
MDT Personnel February 2012 - December 2013
Roberto’s Taco Shop January 2011 - January 2012
Ace Parking Management January 2008 - October 2008
Nex-Com Navy Exchange January 2006 - January 2007
Volt Services Group January 2005 - January 2006
Excel Staffing January 2004 - January 2005
Labor Finders January 1999 - January 2002
Skills
Recruiting, Onboarding, Human Resources, Employee Relations, Applicant Tracking..., New Hire Orientations, HRIS, Benefits Administration, Interviews, Payroll, Employee Benefits, Deferred Compensation, Training, Hiring, Personnel Management, PeopleSoft, Temporary Staffing, Job Descriptions, Leadership, Background Checks, Taleo, Temporary Placement, Technical Recruiting, Contract Recruitment, Staffing Services, Talent Acquisition, Internet Recruiting
Education
ITT Technical Institute-San Diego 2014 — 2016
Paul Dickau's American Customer Care Experience November 1999 - May 2010
Job Senior Report Analyst at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group April 2011 - Present
American Customer Care November 1999 - May 2010
Skills
SQL, Microsoft SQL Server, Windows, Windows Server, XP, Computer Hardware, Troubleshooting, Access, Operating Systems, Databases, Software Documentation, Technical Support, Windows 7, Visual Basic, Windows XP, Visio
Education
Central Connecticut State University
New Hampshire College
UnitedHealth Group April 2011 - Present
American Customer Care November 1999 - May 2010
Skills
SQL, Microsoft SQL Server, Windows, Windows Server, XP, Computer Hardware, Troubleshooting, Access, Operating Systems, Databases, Software Documentation, Technical Support, Windows 7, Visual Basic, Windows XP, Visio
Education
Central Connecticut State University
New Hampshire College
David Maisano's American Customer Care Experience February 2011 - May 2011
Job Back in the saddle
Industry Information Technology and Services
Experience
Post University ContractorTsunami Tsolutions LLC.August 2014 - January 2015
Robert Half Technology April 2014 - July 2014
Connecture December 2011 - March 2014
ING Investment Management August 2011 - November 2011
American Customer Care February 2011 - May 2011
SMC Partners, LLC 2008 - 2010
Skills
Microsoft SQL Server, SQL, ASP.NET, SDLC, C#, .NET, Databases, XML, SSRS, Visual Basic
Education
Bentley University 2000 — 2004
BS, Computer Information Systems
Post University ContractorTsunami Tsolutions LLC.August 2014 - January 2015
Robert Half Technology April 2014 - July 2014
Connecture December 2011 - March 2014
ING Investment Management August 2011 - November 2011
American Customer Care February 2011 - May 2011
SMC Partners, LLC 2008 - 2010
Skills
Microsoft SQL Server, SQL, ASP.NET, SDLC, C#, .NET, Databases, XML, SSRS, Visual Basic
Education
Bentley University 2000 — 2004
BS, Computer Information Systems
Tricia Matison-Rennells's American Customer Care Experience December 2006 - January 2009
Job Assistant Vice President / Collections Manager at Elmira Savings Bank
Industry Banking
Experience
Elmira Savings Bank December 2010 - Present
Citifinancial March 2009 - May 2010
American Customer Care December 2006 - January 2009
General Revenue Corporation March 2005 - November 2006
Skills
Banking, Credit, Real Estate, Loans, Management, Accounting, Finance, Credit Analysis, Risk Management, Human Resources, Process Improvement, Leadership, Financial Analysis, Team Building, Customer Service, Strategic Planning, Sales
Education
Elmira College 1999 — 2003
Masters, General Education
Elmira College 1999 — 2003
BS ELE ED, Elementary Education
Mansfield University of Pennsylvania 1991 — 1995
BA, Criminal Justice Administrations
Horseheads High School
Elmira Savings Bank December 2010 - Present
Citifinancial March 2009 - May 2010
American Customer Care December 2006 - January 2009
General Revenue Corporation March 2005 - November 2006
Skills
Banking, Credit, Real Estate, Loans, Management, Accounting, Finance, Credit Analysis, Risk Management, Human Resources, Process Improvement, Leadership, Financial Analysis, Team Building, Customer Service, Strategic Planning, Sales
Education
Elmira College 1999 — 2003
Masters, General Education
Elmira College 1999 — 2003
BS ELE ED, Elementary Education
Mansfield University of Pennsylvania 1991 — 1995
BA, Criminal Justice Administrations
Horseheads High School
Bonna Ward's American Customer Care Experience October 2007 - July 2009
Job CRS at Sykes
Industry Consumer Services
Experience
Sykes July 2009 - Present
American Customer Care October 2007 - July 2009
Keystone Credit Collections October 2002 - October 2007
American Customer Care April 2001 - April 2002
Skills
Customer Experience, Microsoft Office, Telephone Skills, Contact Centers, Software Documentation, Windows, Microsoft Word, Call Centers, Microsoft Excel, Customer Retention
Education
Pennsylvania College of Technology 1989 — 1990
Executive Secretary, 2.8
n/a
Debt Collections.
n/a
Life insurance
Pennsylvania College of Technology
Upgraded technology classes
Sykes July 2009 - Present
American Customer Care October 2007 - July 2009
Keystone Credit Collections October 2002 - October 2007
American Customer Care April 2001 - April 2002
Skills
Customer Experience, Microsoft Office, Telephone Skills, Contact Centers, Software Documentation, Windows, Microsoft Word, Call Centers, Microsoft Excel, Customer Retention
Education
Pennsylvania College of Technology 1989 — 1990
Executive Secretary, 2.8
n/a
Debt Collections.
n/a
Life insurance
Pennsylvania College of Technology
Upgraded technology classes
Chris Molloy's American Customer Care Experience August 1999 - Present
Job Senior Vice President at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care August 1999 - Present
Kostin, Ruffkess & Company, LLC June 1989 - July 1999
Skills
BPO, Call Center, Contact Centers, Vendor Management, Call Centers, Management, Strategic Planning, Customer Experience, Workforce Management, Call Center Development, Inbound Marketing, Outsourcing, Customer Retention, Team Building
Education
The University of Connecticut School of Business
Accounting
American Customer Care August 1999 - Present
Kostin, Ruffkess & Company, LLC June 1989 - July 1999
Skills
BPO, Call Center, Contact Centers, Vendor Management, Call Centers, Management, Strategic Planning, Customer Experience, Workforce Management, Call Center Development, Inbound Marketing, Outsourcing, Customer Retention, Team Building
Education
The University of Connecticut School of Business
Accounting
Matthew Jandrisavitz's American Customer Care Experience June 2010 - March 2012
Job Law Student
Industry Legal Services
Experience
Philadelphia Legal Assistance June 2015 - August 2015
Harrisburg Widener Civil Law Clinic January 2015 - May 2015
Supreme Court of Pennsylvania August 2014 - November 2014
Pennsylvania Department of Labor and Industry May 2014 - August 2014
Aerotek Staffing Agency October 2012 - April 2013
American Customer Care June 2010 - March 2012
Indiana County Courthouse May 2011 - August 2011
Skills
Customer Service, Hearings, Law Enforcement, Team Leadership, Legal Research, Legal Writing, Government, Call Centers, Customer Satisfaction, Team Building
Education
Indiana University of Pennsylvania 2007 — 2011
Bachelor, Criminology
Widener University-Harrisburg Campus
Doctor of Law (J.D.)
Philadelphia Legal Assistance June 2015 - August 2015
Harrisburg Widener Civil Law Clinic January 2015 - May 2015
Supreme Court of Pennsylvania August 2014 - November 2014
Pennsylvania Department of Labor and Industry May 2014 - August 2014
Aerotek Staffing Agency October 2012 - April 2013
American Customer Care June 2010 - March 2012
Indiana County Courthouse May 2011 - August 2011
Skills
Customer Service, Hearings, Law Enforcement, Team Leadership, Legal Research, Legal Writing, Government, Call Centers, Customer Satisfaction, Team Building
Education
Indiana University of Pennsylvania 2007 — 2011
Bachelor, Criminology
Widener University-Harrisburg Campus
Doctor of Law (J.D.)
Brandi DePriest's American Customer Care Experience May 2014 - Present
Job at
Industry Consumer Services
Experience
American Customer Care May 2014 - Present
HSB Enterprises February 2013 - Present
A Touch From Above November 2010 - May 2014
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Inventory Management, Management, Data Entry, Time Management, Leadership, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Budgets, Hiring, Beauty Industry, Telephone Skills, Social Media, Payroll, Cashiering, Hair Care, Team Building, Salons, Process Scheduler, Training
Education
Ashford University 2013 — 2015
Bachelor's degree, Computer and Information Systems Security/Information Assurance
San Diego Mesa College 2011 — 2013
AA, Business Admin.
Marinello Schools of Beauty-San Diego 2008 — 2009
License, Cosmetology and Related Personal Grooming Services
American Customer Care May 2014 - Present
HSB Enterprises February 2013 - Present
A Touch From Above November 2010 - May 2014
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Inventory Management, Management, Data Entry, Time Management, Leadership, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Budgets, Hiring, Beauty Industry, Telephone Skills, Social Media, Payroll, Cashiering, Hair Care, Team Building, Salons, Process Scheduler, Training
Education
Ashford University 2013 — 2015
Bachelor's degree, Computer and Information Systems Security/Information Assurance
San Diego Mesa College 2011 — 2013
AA, Business Admin.
Marinello Schools of Beauty-San Diego 2008 — 2009
License, Cosmetology and Related Personal Grooming Services
Elizabeth Torok's American Customer Care Experience March 2015 - April 2015
Job Inbound Sales Representative at American Customer Care
Industry Design
Experience
American Customer Care March 2015 - April 2015
Lowe's Companies, Inc. October 2014 - November 2014
Staples July 2012 - November 2014
The Graphic Hive June 2014 - July 2014
Green Ridge Graphics 2011 - 2012
Caterig June 2010 - March 2011
Skills
Illustration, Digital Illustration, Book Illustration, Vector Illustration, Illustrator, Drawing, Logo Design, Digital Painting, Concept Design, Book Covers, Posters, Storyboarding, Typography, Graphic Design, Banners, Book Design, Graphics, Visual Communication, Flash Animation, Flyers, Business Cards, Screen Printing, Layout, Character Animation
Education
Marywood University 2007 — 2008
Illustration
Pennsylvania College of Art and Design 2005 — 2007
Illustration
American Customer Care March 2015 - April 2015
Lowe's Companies, Inc. October 2014 - November 2014
Staples July 2012 - November 2014
The Graphic Hive June 2014 - July 2014
Green Ridge Graphics 2011 - 2012
Caterig June 2010 - March 2011
Skills
Illustration, Digital Illustration, Book Illustration, Vector Illustration, Illustrator, Drawing, Logo Design, Digital Painting, Concept Design, Book Covers, Posters, Storyboarding, Typography, Graphic Design, Banners, Book Design, Graphics, Visual Communication, Flash Animation, Flyers, Business Cards, Screen Printing, Layout, Character Animation
Education
Marywood University 2007 — 2008
Illustration
Pennsylvania College of Art and Design 2005 — 2007
Illustration
Ryan Jusko's American Customer Care Experience July 2012 - Present
Job Senior Manager at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care July 2012 - Present
Pacific Sunwear 2008 - 2008
Calabasas Inn May 2006 - October 2006
Los Angeles Third Council District Office January 2005 - June 2005
Skills
Management, Reporting & Analysis, Real Time Monitoring, Real Time Reports, Microsoft Office, SQL, Microsoft Excel, Staff Supervision, Workforce, Personnel Management, Data Entry, Data Analysis, Personnel Development
Education
San Diego State University-California State University 2008 — 2011
Bachelor of Arts (B.A.), Psychology
Santa Barbara City College 2005 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
American Customer Care July 2012 - Present
Pacific Sunwear 2008 - 2008
Calabasas Inn May 2006 - October 2006
Los Angeles Third Council District Office January 2005 - June 2005
Skills
Management, Reporting & Analysis, Real Time Monitoring, Real Time Reports, Microsoft Office, SQL, Microsoft Excel, Staff Supervision, Workforce, Personnel Management, Data Entry, Data Analysis, Personnel Development
Education
San Diego State University-California State University 2008 — 2011
Bachelor of Arts (B.A.), Psychology
Santa Barbara City College 2005 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Chris Stechman's American Customer Care Experience February 2008 - Present
Job Founder at Dubuque Masonic Child Identification
Industry Outsourcing/Offshoring
Experience
Dubuque Masonic Child Identification January 2013 - Present
American Customer Care February 2008 - Present
RadioShack 2001 - 2007
Skills
Computers, Photography, COPC, Inbound Marketing, Sales Presentations, Team Building, Public Speaking, Reporting & Analysis, Social Media, Budgets, Customer Satisfaction, Customer Service, Call Centers, Customer Retention, Sales, Team Leadership
Education
Northeast Iowa Community College-Peosta 1996 — 1998
Associate of Arts (A.A.)
University of Dubuque 1993 — 1995
University of Dubuque 1993 — 1995
Loras College
Dubuque Masonic Child Identification January 2013 - Present
American Customer Care February 2008 - Present
RadioShack 2001 - 2007
Skills
Computers, Photography, COPC, Inbound Marketing, Sales Presentations, Team Building, Public Speaking, Reporting & Analysis, Social Media, Budgets, Customer Satisfaction, Customer Service, Call Centers, Customer Retention, Sales, Team Leadership
Education
Northeast Iowa Community College-Peosta 1996 — 1998
Associate of Arts (A.A.)
University of Dubuque 1993 — 1995
University of Dubuque 1993 — 1995
Loras College
Lisa Salgado's American Customer Care Experience July 2011 - November 2011
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
American Customer Care July 2011 - November 2011
American Customer Care August 2010 - February 2011
Roseview nursing home April 2010 - August 2010
Wilkes-barre hospital October 2007 - October 2007
Education
Keystone Technical Institute 2007 — 2007
GED, Home Health Aide/Home Attendant, 12
American Customer Care July 2011 - November 2011
American Customer Care August 2010 - February 2011
Roseview nursing home April 2010 - August 2010
Wilkes-barre hospital October 2007 - October 2007
Education
Keystone Technical Institute 2007 — 2007
GED, Home Health Aide/Home Attendant, 12
Jaimie Russell's American Customer Care Experience March 2006 - December 2007
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Loyalsock Mobility Services December 2009 - Present
Loyalsock Mobility Service 2009 - 2012
Labor Ready January 2008 - March 2009
American Customer Care March 2006 - December 2007
Brodart Company November 2001 - September 2005
Education
Loyalsock Township High School
Graduate
Pennsylvania College of Technology
Loyalsock Mobility Services December 2009 - Present
Loyalsock Mobility Service 2009 - 2012
Labor Ready January 2008 - March 2009
American Customer Care March 2006 - December 2007
Brodart Company November 2001 - September 2005
Education
Loyalsock Township High School
Graduate
Pennsylvania College of Technology
Gabriel Bunker's American Customer Care Experience February 2012 - December 2012
Job at
Industry Outsourcing/Offshoring
Experience
ecoATM May 2014 - Present
GreatCall February 2014 - May 2014
MedImpact Healthcare Systems, Inc. September 2013 - December 2013
Cognella August 2013 - September 2013
American Customer Care February 2012 - December 2012
Time Warner Cable November 2007 - December 2010
Skills
Call Centers, Customer Experience, Customer Satisfaction, Inbound Marketing, Telemarketing, Contact Centers, Technical Support, Customer Retention, Customer Service, Call Center Development, Troubleshooting, Outsourcing, Invoicing, Telecommunications, Sales, Quality Assurance
Education
DeVry University 2015 — 2016
Network Administration
California College San Diego 2012 — 2014
Associate's Degree, Computer Systems and networking
Cuyamaca College 2011 — 2014
Currently Attending, Paralegal Studies
UEI 2007 — 2007
Diploma, Computer Technology/Computer Systems Technology
ecoATM May 2014 - Present
GreatCall February 2014 - May 2014
MedImpact Healthcare Systems, Inc. September 2013 - December 2013
Cognella August 2013 - September 2013
American Customer Care February 2012 - December 2012
Time Warner Cable November 2007 - December 2010
Skills
Call Centers, Customer Experience, Customer Satisfaction, Inbound Marketing, Telemarketing, Contact Centers, Technical Support, Customer Retention, Customer Service, Call Center Development, Troubleshooting, Outsourcing, Invoicing, Telecommunications, Sales, Quality Assurance
Education
DeVry University 2015 — 2016
Network Administration
California College San Diego 2012 — 2014
Associate's Degree, Computer Systems and networking
Cuyamaca College 2011 — 2014
Currently Attending, Paralegal Studies
UEI 2007 — 2007
Diploma, Computer Technology/Computer Systems Technology
Angella M Lietzke's American Customer Care Experience 2008 - Present
Job
Industry Wine and Spirits
Experience
American customer care 2008 - Present
Education
Old Dominion University
Bachelor of Social Science
American customer care 2008 - Present
Education
Old Dominion University
Bachelor of Social Science
nikki walter's American Customer Care Experience January 2013 - February 2013
Job Consumer Services Professional/ dental assistant
Industry Consumer Services
Experience
fefis April 2013 - Present
American Customer Care January 2013 - February 2013
Toys R Us October 2012 - January 2013
Skills
Dental Assisting, Customer Service
Education
YTI Career Institute-Altoona 2011 — 2012
Associate's degree, Dental Assisting/Assistant, 3.65/ A
Greater Altoona Career & Technology Center 2007 — 2010
Associate's degree, Customer Service Management, A
fefis April 2013 - Present
American Customer Care January 2013 - February 2013
Toys R Us October 2012 - January 2013
Skills
Dental Assisting, Customer Service
Education
YTI Career Institute-Altoona 2011 — 2012
Associate's degree, Dental Assisting/Assistant, 3.65/ A
Greater Altoona Career & Technology Center 2007 — 2010
Associate's degree, Customer Service Management, A
Alysha Phillips's American Customer Care Experience February 2013 - Present
Job TSR at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care February 2013 - Present
Kmart October 2008 - May 2012
Skills
Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Data Entry, Technical Support, Telephone Skills, Cashiering, Time Management, Windows 7, Microsoft Word, Telemarketing
Education
Pennsylvania College of Technology 2013 — 2015
Bachelor of Science (BS), Early Childhood Education and Teaching
Canton High School 2004 — 2009
High School Diploma
American Customer Care February 2013 - Present
Kmart October 2008 - May 2012
Skills
Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Data Entry, Technical Support, Telephone Skills, Cashiering, Time Management, Windows 7, Microsoft Word, Telemarketing
Education
Pennsylvania College of Technology 2013 — 2015
Bachelor of Science (BS), Early Childhood Education and Teaching
Canton High School 2004 — 2009
High School Diploma
Rezin Davis's American Customer Care Experience 2013 - June 2015
Job Market Research Analyst at Navex Global
Industry Market Research
Experience
NAVEX Global September 2015 - Present
iHeartMedia January 2014 - June 2015
American Customer Care 2013 - June 2015
Skills
Call Centers, Customer Satisfaction, Customer Experience, BPO, Customer Service, Outsourcing, Operations Management, Customer Retention, Workforce Management, Management, Contact Centers, Team Leadership, Team Building, Account Management, Process Improvement
Education
Hobart and William Smith Colleges 2009 — 2013
Bachelor's degree, History, American Studies
Hughesville High School 2005 — 2009
NAVEX Global September 2015 - Present
iHeartMedia January 2014 - June 2015
American Customer Care 2013 - June 2015
Skills
Call Centers, Customer Satisfaction, Customer Experience, BPO, Customer Service, Outsourcing, Operations Management, Customer Retention, Workforce Management, Management, Contact Centers, Team Leadership, Team Building, Account Management, Process Improvement
Education
Hobart and William Smith Colleges 2009 — 2013
Bachelor's degree, History, American Studies
Hughesville High School 2005 — 2009
Moses Ben-Shalom's American Customer Care Experience March 2008 - October 2011
Job Consumer Electronics Professional
Industry Consumer Electronics
Experience
Bose Corporation 2011 - 2013
American Customer Care March 2008 - October 2011
Skills
Management, Aviation, Customer Service, Sales, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Software Installation, Factory, Freight, Clerical Work
Education
University of Dubuque 2007 — 2009
Bachelor of Science (B.Sc.), Aviation/Airway Management and Operations
Bose Corporation 2011 - 2013
American Customer Care March 2008 - October 2011
Skills
Management, Aviation, Customer Service, Sales, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Software Installation, Factory, Freight, Clerical Work
Education
University of Dubuque 2007 — 2009
Bachelor of Science (B.Sc.), Aviation/Airway Management and Operations
Jimmy McGowan's American Customer Care Experience 2006 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
American Customer Care 2006 - 2013
Education
Northeast Iowa Community College 2013 — 2014
Alcorn State University
Bachelor of Science (B.S.)
American Customer Care 2006 - 2013
Education
Northeast Iowa Community College 2013 — 2014
Alcorn State University
Bachelor of Science (B.S.)
Amanda Soldner's American Customer Care Experience October 2008 - March 2011
Job Student at Southwest Wisconsin Technical College
Industry Hospital & Health Care
Experience
Sedgwick March 2011 - Present
American Customer Care October 2008 - March 2011
American Customer Care September 2007 - October 2008
Skills
Microsoft Word, Microsoft Excel, Typing, Multi Tasking
Education
Southwest Tech 2013 — 2015
Associate's degree, Medical Laboratory Technician
University of Wisconsin-Platteville 2005 — 2010
Bachelor of Science (B.S.), Chemistry
Sedgwick March 2011 - Present
American Customer Care October 2008 - March 2011
American Customer Care September 2007 - October 2008
Skills
Microsoft Word, Microsoft Excel, Typing, Multi Tasking
Education
Southwest Tech 2013 — 2015
Associate's degree, Medical Laboratory Technician
University of Wisconsin-Platteville 2005 — 2010
Bachelor of Science (B.S.), Chemistry
Amanda Rowland's American Customer Care Experience March 2010 - April 2010
Job Student at Pennsylvania College of Technology
Industry Medical Practice
Experience
Pennsylvania College of Technology August 2013 - Present
Williamsport Area School District September 2012 - August 2013
Genesis Healthcare, Roseview court October 2010 - March 2012
American Customer Care March 2010 - April 2010
Action Towing June 2009 - November 2009
Skills
Cleaning, Customer Service, Listening to customers, Passion for Helping..., Loyal
Education
Pennsylvania College of Technology 2013 — 2016
Pennsylvania College of Technology August 2013 - Present
Williamsport Area School District September 2012 - August 2013
Genesis Healthcare, Roseview court October 2010 - March 2012
American Customer Care March 2010 - April 2010
Action Towing June 2009 - November 2009
Skills
Cleaning, Customer Service, Listening to customers, Passion for Helping..., Loyal
Education
Pennsylvania College of Technology 2013 — 2016
Rebecca Fidler's American Customer Care Experience June 2010 - May 2011
Job Laborer at Day's Lawn Service
Industry Health, Wellness and Fitness
Experience
Day's Lawn Service May 2010 - Present
American Customer Care June 2010 - May 2011
Jiffy Market and Deli July 2004 - June 2010
Education
Pennsylvania College of Technology 2012 — 2015
Associate's Degree, Physical Fitness Specialist, 4.0 as of December 2014
Lock Haven University of Pennsylvania 2007 — 2008
Non Degree, Non Degree
Day's Lawn Service May 2010 - Present
American Customer Care June 2010 - May 2011
Jiffy Market and Deli July 2004 - June 2010
Education
Pennsylvania College of Technology 2012 — 2015
Associate's Degree, Physical Fitness Specialist, 4.0 as of December 2014
Lock Haven University of Pennsylvania 2007 — 2008
Non Degree, Non Degree