California State Automobile Association (AAA)
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California State Automobile Association (AAA) Employees
Julie Houghton September 2013 - Present
Charles Schwab November 2010 - September 2013
California State Automobile Association (AAA) April 2009 - September 2010
Dreyer's Grand Ice Cream January 2008 - March 2009
Dreyer's Grand Ice Cream March 2007 - December 2007
Walmart.com April 2006 - March 2007
Walmart.com December 2005 - March 2006
Clif Bar & Company June 2004 - November 2005
Corporate Executive Board November 1998 - February 2003
Education
University of California, Berkeley - Walter A. Haas School of Business 2003 — 2005
MBA
William & Mary 1992 — 1996
BA
Institute for Integrative Nutrition
Kaiser Permanente IT June 2010 - Present
Kaiser Permanente October 2007 - May 2010
Kaiser Permanente February 2005 - September 2007
Kaiser Permanente IT June 2004 - January 2005
Delta Dental February 2001 - May 2004
When In Need, LLC January 2000 - January 2001
Kaiser Permanente November 1997 - December 1999
California State Automobile Association (AAA) 1996 - 1997
Blue Shield of California 1991 - 1996
Skills
Software Development, PMO, Leadership, Healthcare Information..., SDLC, PMP, Program Management, Project Portfolio..., Process Improvement, Vendor Management, Business Process..., Cross-functional Team..., Business Analysis, HIPAA, EHR
Education
Thunderbird School of Global Management 1986 — 1987
MBA
St. Mary's College of California 1978 — 1983
Bachelor of Science (B.S.)
Service King Collision Repair Centers September 2015 - Present
Car West Auto Body October 2008 - Present
Chilton's Auto Body January 2015 - September 2015
California State Automobile Association (AAA) July 1984 - May 2008
Skills
Customer Satisfaction, Retail, Insurance, Inventory Management, Sales, Account Management, Microsoft Excel, Team Building, New Business Development, Budgets, Outlook, Process Improvement, Sales Management, Claim, Coaching, Negotiation, Customer Service, Forecasting, Operations Management, Contract Negotiation, Sales Operations, Strategic Planning, Marketing, Microsoft Word, Microsoft Office, Vehicles, Management, Profit, Automotive, B2B, Business Planning, Automobile, Marketing Strategy, Customer Retention, Business Strategy, Salesforce.com, Market Research, Selling, Pricing, Sales Process, Competitive Analysis, Leadership, Process Scheduler, Cross-functional Team..., Cold Calling, Product Management, Inventory Control, Lead Generation, Purchasing, Training
Education
San Jose State University 1980 — 1982
BS, Business, Concentration-Marketing
West Valley College 1976 — 1979
AA, General Ed/Business
Saratoga High School 1973 — 1977
High School
NQB Legal July 2011 - Present
Kohler Law Group August 2011 - May 2015
Advent Software November 2007 - July 2011
California State Automobile Association (AAA) May 2005 - October 2007
Gymboree July 2003 - October 2004
Perkins Coie LLP October 1999 - July 2003
Gray Cary Ware & Friedenrich October 1997 - October 1999
Skills
Licensing, Licensing Agreements, Negotiating Contracts, Intellectual Property, Contract Negotiation, Corporate Law, Copyright Law, Negotiation, Legal Writing, Software Licensing, Legal Assistance, Legal Advice, Start-ups, SaaS, Privacy Law, Mergers & Acquisitions, Strategy, Legal Issues, Data Privacy
Education
University of California, Davis - School of Law 1994 — 1997
J.D., Law
California Bar Admission
University of Oregon 1986 — 1990
B.A., Philosophy
studio KOLODNY May 2008 - Present
Countrywide Financial Corporation 2005 - 2007
Charles Schwab 1999 - 2003
California State Automobile Association (AAA) October 1998 - May 1999
Skills
Banking, Portfolio Management
Education
University of California, Berkeley, Haas School of Business 1975 — 1977
University of Michigan 1971 — 1975
Haag Engineering July 2013 - Present
Cunningham Lindsey April 2007 - July 2013
California State Automobile Association (AAA) 2005 - 2007
Crawford & Company 2002 - 2005
Financial Pacific Insurance Company 2000 - 2001
USAA 1991 - 2000
Crum & Forster 1986 - 1988
Skills
Claims Management, Property & Casualty..., Legal Liability, Commercial Insurance, Insurance Law, Property Damage, Liability, Claim, Insurance, Casualty, Sales, Claim Investigation, Professional Liability, Subrogation, Reinsurance, Underwriting, Adjustments, General Insurance, Commercial Lines, Litigation Management, Contract Negotiation, Liability Analysis, Brokers, Property Claims, Claims Resolution, Excess, New Business Development, Accident, Umbrella Insurance, Claims Handling, Product Liability, Employment Practices..., Inland Marine, D&O, Strategic Partnerships, Building Relationships, Business Strategy, Casualty Insurance
Education
American Educational Institute 2003 — 2004
PCLA, Property Claims Law
The Institutes 1995 — 1999
CPCU, Insurance
University of California, Berkeley 1982 — 1986
B.S., Business Administration
Vapore LLC April 2014 - Present
CSAA Insurance Group June 2013 - March 2014
Takeda San Francisco July 2008 - March 2012
California State Automobile Association (AAA) February 2002 - June 2008
Walden Businesses, Inc. September 2000 - July 2001
Timbuk2 March 1999 - October 2000
Levi Strauss & Co. March 1998 - June 1999
2M TV September 1989 - May 1997
Skills
Forecasting, Financial Analysis, Financial Reporting, Budgets, Financial Modeling, Internal Controls, Finance, Strategic Financial..., Budgeting, Controllers, SAP, Analysis, Process Improvement, General Ledger, Auditing, Hyperion Reports, Hyperion Planning, Access, Accounting, Corporate Finance, Due Diligence, Financial Planning, Internal Audit
Education
AICPA 2012 — 2013
CPA
San Francisco State University 2011 — 2013
Master of Science in Accountancy, Accounting
San Francisco State University 2002 — 2005
Master of Business Administration (M.B.A.), Finance
Ecole Superieure de Gestion 1986 — 1989
Bachelor, Business & Finance
Sitrion June 2013 - Present
CellTrust Corp. March 2011 - June 2013
Knight Transportation August 2010 - March 2011
Kingdom Come Technologies, Inc. April 2002 - March 2011
California State Automobile Association (AAA) October 2007 - August 2010
Massively Parallel Technologies 2000 - 2010
Progressive Insurance 2006 - 2007
Skills
Agile Methodologies, XML, C#, Test Driven Development, C++, Mobile Applications, Android, Business Intelligence, Java, Microsoft SQL Server, .NET, CSS, Web Services, Flash, SQL, VB.NET, XSLT, jQuery, Android Development, Strategy, Web Applications, Enterprise Software, SharePoint, Mobile Devices, Databases, Software Development, Enterprise Architecture, Web Development, ASP.NET, Encryption, SMS
Education
Ohio University 1992 — 1997
Shaker Heights High School
Ameriprise Auto & Home Insurance March 2015 - Present
CSAA Insurance Group June 2011 - November 2014
California State Automobile Association (AAA) July 2009 - 2011
Citicards 2007 - 2009
Citibank 2000 - 2007
Skills
Training, Leadership, Insurance, Customer Service, Interviews, Risk Management, Call Centers, Process Improvement, Team Building, Team Leadership, Requirements Analysis, Policy Analysis, Critical Thinking, Investigation, Time Management, Communication, Account Management, Analysis, Brokers, Business Analysis, Casualty, Claim, Customer Retention, Customer Satisfaction, Employee Benefits, Employee Training, Financial Risk, Health Insurance, Legal Liability, Legal Writing, Liability, Life Insurance, Outlook, Property, Reinsurance, Research, User Acceptance Testing, Workers Compensation
Education
University of Nevada-Las Vegas 1981 — 1985
BS, Marketing
Internal Revenue Service August 2008 - November 2013
Kaiser Foundation Health Plan March 2008 - August 2008
McKesson September 2006 - June 2007
Internal Revenue Service September 2002 - August 2006
California State Automobile Association (AAA) January 2001 - August 2002
Pacific Gas & Electric June 1996 - January 2001
Pacific Gas & Electric April 1994 - June 1996
Pacific Gas & Electric December 1990 - April 1994
Pacific Gas & Electric October 1984 - December 1990
Skills
Internal Communications, Media Relations, Program Management, Public Affairs, Corporate Communications, Crisis Communications, Strategic Communications, Employee Engagement, Public Relations, Communication Training, Editing, Marketing Communications, Newsletters, Strategy, Proposal Writing, Corporate Social..., Public Speaking, Training, Organizational...
Education
San Francisco State University 1999 — 2001
M.A.
University of California, Berkeley 1979 — 1982
BA
Workers' Compensation Insurance Rating Bureau April 2014 - Present
Home Value Protection, Inc October 2011 - December 2012
CompWest Insurance September 2006 - October 2011
California State Automobile Association (AAA) 2001 - 2006
Firemans Fund Insurance Company October 1988 - June 2001
Skills
Enterprise Architecture, Solution Design, Strategy Development, Solution Architecture, Integration, SOA, Portfolio Management, Insurance, Vendor Management, Process Improvement, Business Transformation, Management, IT Management, Leadership, Program Management, IT Strategy, Project Management, Strategic Planning, Strategy, Data Warehousing, Requirements Analysis, Enterprise Software, Business Intelligence, Outstanding people..., Change Management, Business Analysis, SDLC, Software Project..., Risk Management, Project Portfolio..., Security, Outsourcing
Education
University of Portsmouth 1974 — 1977
BSC (Hons), Biology
University of Portsmouth 1973 — 1976
Post Graduate, Education (PGCE, CNAA)
State Compensation Insurance Fund April 2013 - Present
AAA NCNU Insurance Exchange May 2008 - March 2013
California State Automobile Association (AAA) August 2000 - April 2008
California State Automobile Association (AAA) March 2000 - August 2000
Skills
Financial Planning, Business Planning, Strategic Planning, Financial Analysis, Forecasting, Balanced Scorecard, Key Performance..., Financial Modeling, Financial Systems, Analytics, Change Management, Process Improvement, Insurance, PeopleSoft, Strategic Financial..., Cognos, Business Analysis, Business Intelligence, Management, Managerial Finance, Financial Forecasting, Business Strategy, Financial Reporting, Cross-functional Team..., Business Process..., Program Management, Analysis, Leadership, Hyperion Enterprise, Strategy, Budgets, Essbase, Integration, Performance Management, Finance, Enterprise Software
Education
San Francisco State University, College of Business 1999 — 2002
MBA, General Management, Information Systems
University of California, Berkeley 1991 — 1995
BA, Economics
QBE Insurance June 2007 - Present
California State Automobile Association (AAA) 2004 - 2007
Western United Insurance Company 2000 - 2007
Allstate 1989 - 1999
Skills
Property & Casualty..., Insurance, Underwriting, Reinsurance, General Insurance, Umbrella Insurance, Financial Analysis, Casualty, Finance, Risk Management, Life Insurance, Process Improvement, Liability, Employee Benefits, Claim, Planning & Forecasting, Forecasting, Leadership, Accounting
Education
University of California, Los Angeles 1985 — 1989
BA, Economics
University of Phoenix 1998 — 2000
MA, Management
MRM//McCann January 2015 - Present
JWT March 2012 - January 2015
Morpheus Media August 2010 - March 2012
Stylesight January 2009 - August 2010
Sun Microsystems 2007 - 2008
California State Automobile Association (AAA) June 2006 - August 2006
glaceau May 2004 - August 2004
Skills
Social Media, Digital Strategy, Digital Marketing, Project Management, Content Strategy, Management, Digital Media, Blogging, Analytics, Social Media Marketing, Online Advertising, Email Marketing, Google Analytics, Integrated Marketing, SEM, Media Planning, Mobile Marketing, Web Analytics
Education
University of California, Berkeley 2003 — 2007
B.A., English
Solano County 2012 - Present
El Dorado County 2012 - 2012
California State Automobile Association (AAA) 2009 - 2011
City of Las Vegas 2006 - 2008
City of Las Vegas 2005 - 2006
Solano County 1999 - 2004
Schurman Fine Papers 1994 - 1999
Education
Solano Community College
AS Business
Hartnell College
Administration of Justice, Business
Seaside High School
Diploma Received
San Jose State University December 2012 - Present
University of California, Davis January 2012 - December 2012
Independent marketing and public affairs consultant March 2011 - January 2012
University of California, Santa Cruz January 2008 - March 2011
Saint Mary's College of California May 2003 - December 2007
Fineman Public Relations May 2001 - May 2003
JD Power Clubs, Inc 1998 - 2001
California State Automobile Association (AAA) 1991 - 1998
California State Automobile Assn July 1987 - January 1991
Skills
Executive Communications, Marketing Strategy, Public Relations, Crisis communications, Internal communications, Web planning, Editorial planning, Writing/editing, Internal Communications, Crisis Communications, Communication Training, Media Relations, Web Design, Strategic Communications, Social Media Marketing, Marketing, Speech Writing, Newsletters, Higher Education, Marketing Communications, Editing, Publications, Editorial, Leadership, Start-ups, Public Speaking, Event Planning, Journalism, Strategy, Social Media, Nonprofits, Program Management, Community Outreach, Management, Crisis Management, Public Affairs, Press Releases, Reputation Management, Fundraising, Spokesperson, Corporate Communications, Community Development, Government, Volunteer Management, Copy Editing, Publicity, Blogging, Grant Writing, Copywriting, Facebook
Education
Society of Chartered Property & Casualty Underwriters (CPCU) 1983 — 1988
CPCU, Insurance and Risk Management
University of San Francisco 1973 — 1977
BA, Psychology, English (minor)
ERNST & YOUNG August 2013 - Present
Ernst & Young May 2011 - August 2013
. September 2010 - May 2011
Firemans Fund Insurance Company April 2006 - September 2010
California State Seismic Safety Commission 2006 - 2010
California State Automobile Association (AAA) April 1999 - April 2006
Allstate Insurance October 1987 - April 1999
Skills
Insurance, Underwriting, Requirements Analysis, Process Improvement, Risk Management, Strategy, Product Management, Management, Leadership, Team Building, Business Strategy, Project Management, Product Development, Claim, Employee Benefits, Sales, Reinsurance, Property & Casualty..., Business Analysis, General Insurance, Enterprise Software, Pricing, Business Process..., Executive Management, Analysis, Vendor Management, Analytics, Business Planning, Business Process, Business Requirements, Change Management, Management Consulting
Education
University of California, Davis
BA, Managerial Economics
AAA NCNU May 2011 - Present
California State Automobile Association (AAA) 2002 - 2009
California State Automobile Association January 1996 - January 2002
CSAA January 1997 - January 1999
CSAA January 1996 - January 1997
Skills
Training, Coaching, Management, CRM, Analysis, Sales, Call Centers, Customer Service, Insurance, New Business Development, Quality Assurance, Interviews, Time Management, Policy, Testing
Education
Point Loma Nazarene University 1983 — 1985
BA, Business Admin/Economics
EboCom, LLC July 2010 - Present
California State Automobile Association (AAA) December 2009 - April 2010
NeuStar May 2008 - October 2009
First National Bank of Arizona January 2006 - January 2008
Direct Alliance, Inc December 2004 - January 2008
McKesson Specialty October 2003 - September 2004
Avnet Inc March 2000 - March 2003
NDCHealth October 1998 - March 2000
Education
Technical University Sofia
Master, Engineering
Pick N Pull October 2010 - Present
California State Automobile Association (AAA) October 2002 - July 2008
Providian Financial July 1999 - November 2000
Education
San Joaquin Delta College 2005 — 2010
Liberal Studies
Zurich North America October 2014 - Present
Zurich Insurance August 2011 - October 2014
Experience Unlimited January 2011 - August 2011
Experience Unlimited September 2010 - August 2011
AAA NCNU November 2008 - September 2010
CNA Insurance October 2005 - October 2008
Professional Indemnity Agency July 2003 - September 2005
California State Automobile Association (AAA) 2000 - 2003
California State Automobile Association (AAA) 1999 - 2000
California State Automobile Association (AAA) 1997 - 1999
Skills
Underwriting, Product Management, Marketing, Competitive Analysis, Sales, Training, Business Development, Management, Insurance, Budgets, Process Improvement, Leadership, Strategy, Cross-functional Team..., Program Management, Product Marketing, Project Management
Education
Mission San Jose High School, Fremont, CA
University of California, Berkeley
B.S.
Practice Fusion February 2013 - Present
Genentech June 2011 - January 2013
Zinio, LLC December 2009 - September 2010
Ground Zero Disaster Management Team January 2009 - December 2009
Ebay, Inc July 2008 - December 2008
Savi Technology April 2007 - April 2008
Northrop Grumman November 2004 - September 2006
California State Automobile Association (AAA) 2001 - 2003
California State Automobile Association (AAA) 2000 - 2003
Vanstar 1997 - 2000
Skills
Budgets, Program Management, Cross-functional Team..., SDLC, Quality Assurance, Enterprise Software, Strategy, Project Management, Product Management, Six Sigma, PMP, Training, Agile Methodologies, Leadership, Project Planning, Risk Management, Management, Management Consulting, Business Development, PMO, Process Improvement
Education
The George Washington University
Masters in Project Management
University at Buffalo
BSEE, Electrical & Computer Engineering
University of Phoenix
MBA, Technology Management
Salesforce July 2015 - Present
Safeway November 2013 - April 2015
Sole Proprietorship 2004 - 2015
University of California May 2012 - October 2013
Perforce Software 2011 - 2012
Blue Shield of California 2011 - 2011
Interactive Services 2010 - 2010
Hotwire 2007 - 2010
California State Automobile Association (AAA) 2006 - 2007
Howard Rice 2004 - 2005
Skills
Program Management, Strategy, Training, Change Management, Management, Needs Analysis, Leadership, Instructional Design, E-Learning, Curriculum Design, Business Process, Strategic Planning, Business Development, Technical Writing, Organizational..., Project Planning, ADDIE, Distance Learning, Employee Training, Analysis, Organizational..., Instructor-led Training, Customer Service, Software Documentation, Team Building, Start-ups, Project Management, Process Improvement, Microsoft Office, Learning Management, Leadership Development, Blended Learning, Business Analysis, Onboarding, Vendor Management, Consulting, Enterprise Software, Cross-functional Team..., Performance Management, Performance Improvement, Training Needs Analysis, Training & Development, Solution Development
Education
San Francisco State University
Masters of Education (MA. Ed.), Instructional Design and Technology
Stanford University Graduate School of Business
Organizational Behavior Studies
University of California, Berkeley
Project Management, Technical writing
University of California, Davis
Bachelors (BA), Sociology - Organizational studies
Western Union January 2015 - Present
Minty Fresh August 2014 - December 2014
Groundwork Strategy & Design February 2011 - December 2014
Wells Fargo July 2013 - August 2014
Western Union Digital Ventures December 2012 - June 2013
Blue Shield of California July 2012 - November 2012
AAA Northern California, Nevada & Utah September 2008 - April 2011
Visa Inc. July 2007 - April 2008
California State Automobile Association (AAA) March 2006 - January 2007
McAfee August 2005 - March 2006
Skills
Content Strategy, User Experience, SEO, Interaction Design, Marketing Communications, Information Architecture, E-commerce, Integrated Marketing, Brand Development, Content Management, Web Analytics, New Media, Mobile Devices, Project Management, Product Marketing, Digital Strategy, Mobile Applications, Start-ups, Graphic Design, Web Development, Strategy, Marketing, Newsletters, User Interface, Publishing, Multimedia, Digital Marketing, Digital Media, Email Marketing, Content Development, Usability, User Interface Design, Web Content Management, Google Analytics, Online Marketing, Brand Management, Leadership
Education
University of California, Los Angeles
BA, European History
Santa Catalina School
Douglas County AIDS Council dba Harm Reduction Center of Southern Oregon February 2010 - Present
Self - Employed March 2006 - January 2010
Pacific Health Research Institute May 2002 - August 2005
PricewaterhouseCoopers March 2000 - January 2002
California State Automobile Association (AAA) January 1997 - January 2000
Education
University of La Verne 1974 — 1976
Communication Arts
SAP July 2015 - Present
Wells Fargo 2014 - 2015
Prologis August 2012 - August 2014
SAP 2011 - 2012
Allianz Group October 2006 - December 2011
NBC (KNTV-TV) 2005 - 2006
CBS (KLAS-TV) 2002 - 2005
California State Automobile Association (AAA) February 1999 - December 2002
Skills
Advertising, Breaking News, Communication Training, Community Development, Corporate Communications, Corporate Social..., Crisis Communications, Internal Communications, Leadership, Marketing Strategy, Media Relations, Reputation Management, Spokesperson, Strategic Communications, Internal, Messaging, Public Affairs, Public Relations, Social Media, Strategy, Strategic Planning
Education
University of Arizona
BS, Journalism & Political Science
Stealth startup July 2015 - Present
Gallagher Consulting 1994 - Present
AARP Services Inc. 2013 - 2015
AAA Club Partners 2004 - 2012
California State Automobile Association (AAA) 1998 - 2004
Oasis Capital, LLC San Francisco 1996 - 1998
Blanc & Otus 1990 - 1994
Education
University of California, Berkeley
B.A.
University of Southern California - Marshall School of Business
MBA
Kaiser Permanente October 2011 - Present
The Boston Consulting Group 2000 - 2011
California State Automobile Association (AAA) 1997 - 2000
Skills
Training, Data Analysis, Vendor Management, Management, Market Research, Business Analysis, Microsoft Word, Competitive Intelligence, Research
Education
University of California, Berkeley 1991 — 1993
MLIS, Library and Information Studies
Keller Williams Realty, Inc. November 2014 - Present
Capital Insurance Group October 2012 - Present
Creative Property Services April 2005 - October 2014
Farmers Insurance Group of Companies July 2011 - October 2012
Travelers July 2010 - July 2011
California State Automobile Association (AAA) April 1982 - August 2008
Skills
Real Estate, Insurance, Short Sales, Home, Negotiation, Customer Service, Claims, Casualty, Contract Negotiation, Customer Relations, General Liability, Small Business, Liability, Microsoft Office, Strategic Planning, Commercial Insurance, Property & Casualty..., Brokers, Condos, Sellers, Property Damage, Underwriting, SFR, Risk Management, Claim, General Insurance, Foreclosures, Property, Listings, Selling, Workers Compensation, REO, Umbrella Insurance, First Time Home Buyers, Legal Liability, Claims Management, Investment Properties, Buyer Representation, Income Properties, Relocation, Referrals, Single Family Homes, Investors, Real Estate Transactions, Residential Homes
Education
Santa Rosa Junior College
AA, Business management
TEKsystems June 2012 - Present
PRO Unlimited January 2012 - June 2012
Pacific Gas & Electric November 2010 - January 2012
Nelson Technology October 2010 - November 2010
TEKsystems November 2009 - October 2010
California State Automobile Association (AAA) October 2000 - November 2008
EDS October 1998 - October 2000
AAA March 1979 - September 1998
Skills
Requirements Analysis, Business Process, Business Analysis, Integration, Requirements Gathering, Visio, Leadership, Testing, Analysis, SDLC, Software Project..., Business Requirements, Management, Business Intelligence, Business Process..., SOA, Data Quality Assurance, Microsoft Excel, SharePoint, Data Analysis, Data Management, Insurance, Claims Management, Quality Center, Quality Assurance, Vendor Management, Business Relationship..., Risk Management, Process Engineering, Utility Industry, IT Infrastructure...
Education
University of California, Berkeley, Haas School of Business
Bachelor of Science, Business Administration
Freelance, Self-Employed October 2007 - Present
Kiki Reef Events October 2007 - December 2014
Various Companies May 2001 - September 2007
California State Automobile Association (AAA) March 2000 - March 2001
Extraordinary Events June 1998 - January 2000
Western International Media May 1994 - June 1996
Skills
Corporate Events, Weddings, Event Planning, Event Management, Coordination, Incentives, Vendor Relations, Budgeting, Production, Contract Negotiation, Special Events, Conferences, Social Networking, Video, Wedding Planning, Sponsorship, Marketing Communications, Events, Marketing Strategy, Entertainment, Budgets, Social Media Marketing, Private Events, Event Producing, Film, Parties, Marketing, Creative Direction, Meeting Planning, Catering, Hospitality, Live Events, Proposal Writing, Social Media, Relationship Marketing, Trade Shows, Project Planning, Special Events..., Concerts, Public Relations, Art Exhibitions, Publicity, Experiential Events, Integrated Marketing, Stage Management, Press Releases, Brand Awareness, Video Production, Concert Production, Corporate Communications
Education
The George Washington University 1998 — 2000
Certification, Special Event Certification Program
University of California, Los Angeles 1996 — 1996
Extension, Communications - Special Event Coordination
Purdue University 1984 — 1988
BA in Communications, Major in Communications, Concentration in Public Relations, Minor in Management, Art History
Bank of the West July 2015 - Present
Kaiser Permanente June 2006 - July 2015
California Financial Advisors January 2002 - May 2006
California State Automobile Association (AAA) March 2000 - January 2002
Skills
Process Improvement, Change Management, Healthcare Information..., Healthcare, Hospitals, Business Process..., Business Analysis, Project Management, HIPAA, EHR, Healthcare Consulting, Healthcare Management, Epic Systems, Ambulatory, Revenue Cycle, Management
Education
Saint Mary's College of California 1999 — 2001
Bachelor of Arts, Business Management
Chevron January 2014 - Present
Chevron January 2013 - January 2014
Chevron September 2009 - December 2012
Chevron April 2008 - September 2009
AAA NCNU Insurance Exchange March 2001 - April 2008
California State Automobile Association (AAA) 1996 - 2001
Skills
Business Analysis, Requirements Gathering, SDLC, Visio, SharePoint, ITIL, IT Operations, Requirements Analysis, User Acceptance Testing, Insurance, Data Warehousing, Disaster Recovery, SAP MII, SAP ERP, Business Relationship..., PMO, Cross-functional Team..., Integration, Project Management, SAP R/3, Project Portfolio..., IT Strategy, Business Requirements, Business Intelligence, Leadership, Software Documentation, Change Management, MS Project, Risk Management, Team Building, Analysis, SAP, Governance, Project Planning, IT Service Management, Vendor Management, Resource Management, Process Improvement, Strategic Planning, Supply Chain Management, PMP, Training, Program Management, Software Project..., Project Delivery, Business Process..., Business Process, Management, ERP, IT Management
Education
Saint Mary's College of California 2012 — 2013
Master of Business Administration (M.B.A.), Global Business Leadership
Saint Mary's College of California 2005 — 2008
Bachelor of Arts with Honors, Law Studies
UCSF September 2010 - Present
California State Automobile Association (AAA) July 2010 - October 2010
Pathway Society, Inc. July 2005 - July 2010
Pathway Society, Inc. August 2006 - December 2006
San Jose State University October 2003 - December 2006
Skills
Research, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Data Analysis, PowerPoint, Public Speaking, Outlook, Event Planning, Program Evaluation, Qualitative Research, Program Development, Non-profits, Staff Development, Nonprofits, Grants, Grant Writing, Program Management, Policy, Analysis, Volunteer Management, Training, Organizational..., Management, Fundraising, Community Outreach, Higher Education
Education
California State University East Bay 2012 — 2014
Masters, Public Administration / Health Care Administration
California State University, East Bay 2008 — 2009
Certification, Human Resources Management
San Jose State University 2001 — 2006
Bachelor of Arts, Sociology, Concentration in Criminology
Walmart Global eCommerce, SamsClub.com July 2010 - July 2015
E*TRADE Financial September 2009 - July 2010
California State Automobile Association (AAA) April 2009 - August 2009
Charles Schwab December 2004 - April 2009
Charles Schwab October 1999 - December 2004
Pacific Gas & Electric February 1999 - July 2002
Skills
Agile Methodologies, Scrum, Integration, E-commerce, CRM, Mobile Applications, Coaching, Business, Object Oriented Design, Teamwork, Use Case, Computer Security, Mobile Internet, Stakeholder Engagement, Privacy Law, Fraud, SDLC, Agile Project Management, PMO, Waterfall, PMP, Project Portfolio..., Program Management, Software Project..., Business Analysis, Visio, Process Improvement, Cross-functional Team..., Requirements Analysis, Sprint Planning, Product Management, Release Management, Quality Assurance, Team Leadership, Team Building, Workshop Facilitation, Project Management, Vendor Management, Resource Management, MS Project, Management, Software Development, Leadership, Change Management, Enterprise Software, Training, Analysis, Databases, Software Documentation, Project Planning
Education
Notre Dame de Namur University 1993 — 1997
MA, Counseling Psychology
San Francisco State University 1986 — 1989
BA, Information Science, Psychology
Royalty Toastmasters Club 2010 — 2013
CC, CL, VP Education, Public Speaking
Stanford Children's Health Lucile Packard Children's Hospital Stanford June 2015 - Present
Paula Lykins Consulting February 2015 - Present
Myotonic Dystrophy Foundation March 2014 - September 2014
Various companies January 2013 - January 2014
Children's Hospital & Research Center Foundation May 2011 - 2013
California Pacific Medical Center January 2005 - June 2011
San Francisco LGBT Community Center 2009 - 2010
Office of State Sentor Jackie Speier October 2001 - December 2004
California State Automobile Association (AAA) October 1996 - October 2001
Kooch Bahar 1985 - 1989
Skills
Fundraising, Non-profits, Community Outreach, Volunteer Management, Philanthropy, Public Speaking, Event Planning, Social Media, Grants, Grant Writing, Strategic Communications, Strategic Planning, Nonprofits, Public Relations, Copywriting, Marketing Communications, Publications, Media Relations, Community Development, Program Management, Graphic Design, Social Media Marketing, Storytelling, Marketing Strategy
Education
University of San Francisco 1999 — 2005
Bachelor of Science (B.S.), Organizational Behavior Studies
Creative Arts Charter School
Monta Vista High School
Bertolli's Auto Body Shop, inc. September 1988 - Present
Array Productions July 2014 - Present
Laura Bertolli, Real Estate Broker December 1990 - Present
Bertolli Properties, LLC January 2009 - Present
Axalta Performance Coatings January 1992 - Present
Stair, Pedersen, Williams January 1984 - August 1985
California State Automobile Association (AAA) May 1983 - December 1984
Skills
Negotiation, Automotive Repair, Automotive, Leadership, Marketing, Management, Business Networking, Insurance, Customer Satisfaction, Strategic Planning, Organizational..., New Business Development, Marketing Strategy, Small Business, Contract Negotiation, Sales, Customer Service, Public Speaking, Budgets, Entrepreneurship, Coaching, Business Strategy, Business Development, Operations Management, Activism
Education
Anthony School of Real Estate 1989 — 1991
Broker's license, Real Estate
University of California, Berkeley - Walter A. Haas School of Business 1982 — 1984
BS, Business Administration
University of California, Santa Barbara 1980 — 1982
Bachelor of Science (BS), General education
Marin Catholic High School
Golden State Lumber, Inc. 2005 - Present
California State Automobile Association (AAA) 2004 - 2005
Pacific Gas and Electric Company 2002 - 2004
TennisForKids.org (www.tennisforkids.org) 2001 - 2004
Acta Technology, Inc. 2001 - 2001
Providian Financial 2000 - 2001
Hersh & Hersh Law Corp. 1999 - 2000
Skills
Litigation, Corporate Law, Licensing, Civil Litigation, Legal Writing, Negotiation, Employment Law, Mergers & Acquisitions, Dispute Resolution, Legal Issues, Joint Ventures, Intellectual Property, Corporate Governance, Legal Compliance
Education
University of San Francisco School of Law 1997 — 2000
J.D., Law
University of California, Davis 1993 — 1997
Hillsborough County BOCC November 1996 - Present
Risk Management July 1994 - Present
none 2011 - 2011
Poe & Associates Insurance Agency October 1989 - September 1993
California State Automobile Association (AAA) 1976 - 1980
Skills
Access, Entrepreneurship, Human Resources, Customer Service, Leadership, Organizational..., Microsoft Excel, Training, Leadership Development, Policy, Public Speaking, Insurance, Management, Analysis, Process Improvement, Coaching, Contract Management, Team Building, Risk Management, Research, Microsoft Office, Strategic Planning, Government, Account Management, PowerPoint, Interviews, Event Planning, Performance Management, Outlook, Small Business, Sales, Community Outreach, Microsoft Word, Employee Relations, Team Leadership, Supervisory Skills, Fundraising, Contract Negotiation
Education
University of Phoenix 2005 — 2010
Bachelors, Business Management
University of Phoenix 2005 — 2008
Business, Business Management, Property & Casualty Insurance, Risk Management
Oracle May 2014 - Present
Oracle January 1996 - April 2014
Integral December 1993 - December 1995
California State Automobile Association (AAA) June 1990 - December 1993
Skills
Testing, Quality Assurance, SOA, Agile, Oracle Applications, Software Development, Agile Methodologies, Integration, Personnel Management, Software Project..., HRIS, Oracle E-Business Suite, ERP, Oracle
Education
San Francisco State University
Bachelor's Degree, Broadcast Communications
iCrossing June 2010 - Present
California State Automobile Association (AAA) January 2010 - May 2010
Sensis November 2007 - January 2010
CSC October 2005 - November 2007
Xede Consulting Group February 2005 - October 2005
DaimlerChrysler AG January 2004 - February 2005
NuSoft Solutions September 2001 - January 2004
Cysive June 2000 - September 2001
Valspar August 1997 - June 2000
Pronto Progress May 1997 - August 1997
Education
Northern Michigan University 1993 — 2004
BS, Pyschology, Computer Science
School Safety Solutions August 2008 - Present
Kiwanis International August 1983 - Present
First Student Transportation August 2008 - March 2009
San Jose Unified School District June 2007 - July 2008
City of San Jose June 1999 - May 2007
California State Automobile Association (AAA) April 1985 - April 1995
California State Automobile Association 1984 - 1994
Skills
Public Speaking, Government Liaison, Administration, Transportation, Community Outreach, Technical Writing, techno geek, Grant Writing, Grants Administration, Apple Macintosh, PC, Microsoft Office, Sailing, Public Relations, Community Relations, Team Building, Contract Negotiation, Copywriting, Editing, Event Planning, Insurance, Journalism, Radio, Social Media, Non-profits, Operations Management, Risk Management, Safety Management, Safety, Problem Solving, Construction Management, construction project..., Teaching, Writing, Mac OS X
Education
San Jose State University 2006 — 2008
MS, Mineta Institute of Transportation
University of California, Davis 1980 — 1983
BA, Communications
Napa Valley College 1978 — 1980
AA, General Education
Main Post Partners February 2015 - Present
Bison Capital May 2013 - December 2014
MidSpan Partners November 2010 - May 2013
Archstone Consulting March 2010 - November 2010
California State Automobile Association (AAA) June 2009 - March 2010
Financial Technology Partners February 2009 - May 2009
Pacific Gas & Electric June 2007 - September 2007
Skills
Valuation, Financial Analysis, Financial Modeling, Business Strategy, Mergers & Acquisitions, Private Equity, Investment Banking
Education
University of California, Los Angeles 2004 — 2008
B.A., Business Economics
cBEYONData August 2012 - Present
NikSoft Systems Corporation July 2012 - August 2012
Irving Burton Associates December 2010 - May 2012
Cognizant Technology Solutions January 2010 - August 2010
GE Commercial Finance March 2008 - January 2010
California State Automobile Association (AAA) May 2001 - March 2008
Merck Medco Paid Prescriptions August 2000 - May 2001
California State Automobile Association (AAA) August 1998 - August 2000
GE Capital October 1994 - August 1998
Skills
Windows Server 2003, Administration, Software Installation, Deployment, Troubleshooting, Customer Service, Analysis, SQL Server, Documentation, Databases, VMware ESX, System Administration, Requirements Analysis, Business Objects, Crystal Reports, Business Requirements, Business Intelligence, Microsoft SQL Server, SDLC, Windows Server, Software Documentation, Oracle, System Deployment, Data Warehousing, Access, Data Integration, SQL, Agile Methodologies
Education
University of California, Los Angeles 1982 — 1988
Professional Designation in Bus. Mgt and Award in General Business Studies, Business Administration
Ross Stores, Inc. June 2015 - Present
Safeway, Inc. January 2008 - May 2015
Open Heart Kitchen December 2005 - July 2012
Lennar Homes October 2003 - January 2008
CSAA 1999 - 2003
California State Automobile Association (AAA) 1999 - 2003
Mervyn's 1992 - 1999
Skills
Strategy, Strategic Planning, Business Planning, Project Management, Forecasting, Mergers, Process Improvement, Leadership, Budgets, Business Analysis, Negotiation, Team Building, Contract Negotiation, Marketing Strategy, Marketing, Competitive Analysis, Finance, Cross-functional Team..., Business Development, CRM, Management Consulting, Product Development, Recruiting, Product Management, Management, Retail, Project Planning, Pricing, Team Leadership, Change Management, Operations Management, Business Strategy, P&L Management, Analysis, Financial Analysis, Performance Management, Contract Management, Mergers & Acquisitions, Program Management, Organizational..., Business Process..., New Business Development, Vendor Management, Supply Chain Management, Start-ups
Education
University of Southern California - Marshall School of Business 2010 — 2010
UCLA
BA
University of Southern California
MBA
Scottel Voice & Data March 2008 - Present
O'Guinn Productions April 2005 - March 2008
California State Automobile Association (AAA) January 2002 - April 2004
Education
University of Phoenix 2005 — 2006
Walden University November 2012 - Present
Lambert's Leadership Consultancy January 2009 - Present
California State Automobile Association (AAA) 2006 - November 2008
CSAA September 2006 - June 2008
American Reliable Insurance July 2004 - August 2006
Skills
Performance Management, Leadership Development, Talent Management, Coaching, Employee Relations, Leadership, Recruiting, Management Consulting, Training, Human Resources, Management, Executive Coaching, Strategic Planning, Workshop Facilitation, Vendor Management, People Skills, Process Improvement, Policy, Team Building, Outsourcing, Program Management, Project Management, Interviews
Education
Strayer University (VA) 2010 — 2013
Master's degree, Human Resources Management and Services
University of Phoenix 2000 — 2003
MA, Organizational Management
Iconvex, Inc February 2009 - Present
California State Automobile Association (AAA) June 2007 - November 2008
Word and Brown Insurance 2006 - 2007
Skills
SDLC, Agile Methodologies, .NET, User Acceptance Testing, Visio, Scrum
Education
National University 2000 — 2004
MBA - minor in Tech. Management and BS in Information Systems, Information Technology
self October 2004 - Present
California State Automobile Association (AAA) May 2003 - October 2004
Bank of America April 2000 - May 2003
Tradenable Inc. 1999 - 2000
Paramount 1998 - 1999
KCBS September 1992 - August 1996
Education
University of Southern California 1987 — 1992
Last Dollar Feed and Supply March 2014 - Present
AAA Northern California, Nevada and Utah March 2007 - April 2014
California State Automobile Association (AAA) March 2006 - March 2014
Go Daddy Software, Inc. 2005 - 2006
Motorola 1996 - 2003
Motorola 1996 - 2003
AGA Gas 1998 - 1999
comcare 1996 - 1997
Skills
SDLC, Vendor Management, IT Management, PMP, IT Strategy, Project Management, Project Portfolio..., PMO, Security, Data Center, Enterprise Architecture, Program Management, Integration, Strategy, Information Technology, Cost Management, IT Operations, Women Leaders, Software Project...
Education
University of Phoenix 1993 — 1996
bachelors, Information Technology
Southern Ohio College 1983 — 1985
Associate of Science (A.S.), Computer Programming
Michael Bland and Associates internal auditorCSAA2008 - Present
California State Automobile Association (AAA) 2008 - Present
Education
University of California, Santa Cruz 1976 — 1979
4Liberty, Inc. April 2013 - Present
4Liberty, Inc August 2008 - March 2013
Mountain Enterprises 1995 - 2010
California State Automobile Association (AAA) February 2003 - December 2006
California State Automobile Association (AAA) May 1999 - January 2003
California State Automobile Association (AAA) May 1997 - May 1999
Skills
Resource Management, Project Management, Budgets, Negotiation, Technical Support, Contract Management, Internal Controls, Process Redesign, Program Management, Vendor Management, SDLC, PMO
Education
University of Phoenix 2008 — 2009
BS, Information Technology
Richmond Senior Center February 2011 - Present
Scarpelli and Kakehashi PT January 2001 - March 2010
California State Automobile Association (AAA) July 1979 - August 2000
Skills
Insurance, Claim, Leadership
Education
Skyline College 2012 — 2013
Medical Office Administration, Medical Terminology/Medical Office Administration
San Francisco State University 2000 — 2002
Certification, Human Resources Management
Coty College of San Francisco
Certificate in Gerontology
Robert Half March 2015 - Present
Robert Half International April 2000 - Present
California State Automobile Association (AAA) 1986 - 2002
AAA 1984 - 2002
Skills
Employment Law, Intellectual Property, Litigation, Arbitration, Corporate Law, Legal Writing, Management, Privacy Law, Mediation, Legal Research, Employment Contracts, Commercial Litigation, Civil Litigation, Litigation Support, Mergers & Acquisitions, Document Review, Insurance Law, Contract Negotiation, Litigation Management, Human Resources, Legal Compliance, Product Liability, Leadership, Dispute Resolution, Employee Relations, Policy, Appeals, Corporate Governance, Securities, Courts, Workers Compensation, Labor Relations, Insurance
Education
University of California, Davis
Bachelor of Arts (BA), Political Science and Government
University of the Pacific - McGeorge School of Law
juris doctor
CSAA December 1994 - March 2008
California State Automobile Association (AAA) 1994 - 2008
SOUTHERN CALIFORNIA EDISON (Nuclear Power Plant), San Onofre, CA. June 1991 - November 1993
SITA Vista, CA February 1988 - March 1991
PYROPOWER/ALSTHOM, San Diego, CA. January 1987 - December 1988
AMIS, San Clemente, CA. December 1982 - March 1987
Iranian Navy January 1973 - April 1982
Skills
Requirements Analysis, SDLC, Business Analysis, Program Management, Integration, Project Planning, Training, Vendor Management, Databases, Architecture, Insurance, System Administration, Software Project..., Process Improvement, Management, Project Management, Electronics, Microsoft Office
Education
University of Mississippi 1968 — 1973
BS ME, Gas Dynamics & Elements of Propulsion
University of Mississippi 1968 — 1973
BS, Mechanical Engineering
JPMorgan Chase - Order to Pay January 2013 - Present
MAC Consulting February 2012 - Present
California State Automobile Association (AAA) December 2009 - July 2011
Washington Mutual July 2004 - 2009
JPMorgan Chase July 2004 - 2009
NextCard 1998 - 2003
Central Garden and Pet 1996 - 1998
MAC Consulting 1994 - 1996
Intrepid Systems Inc 1992 - 1994
Office Depot 1989 - 1991
Skills
Vendor Management, Process Improvement, Risk Management, Business Process, Strategy, Program Management, Credit Cards, Change Management, Cross-functional Team..., Management, Analytics, Financial Services, Leadership, Project Management, Banking, Strategic Planning, Quality Assurance, Business Process..., Finance, Project Portfolio..., Compliance, Credit, Six Sigma, Human Resources, Financial Risk, Outsourcing, SOX, Operations Management, Risk Analysis, Strategy Development, Risk Mitigation, Team Building, Customer Experience, Data Warehousing, Business Management, Business Strategy, Start-ups, Financial Management, Requirements Analysis, Analysis, Payment Systems, Legal Compliance, Regulatory Compliance
Education
Oakland University
Automobile Club of Southern California March 2014 - Present
RES.NET March 2011 - March 2014
Automobile Club of Southern California August 2009 - March 2011
RealtyTrac August 2008 - September 2010
California State Automobile Association (AAA) April 2006 - July 2008
California State Automobile Association (AAA) May 2005 - April 2006
Progressive Insurance July 1999 - April 2005
Education
University of Colorado Colorado Springs 2000 — 2002
CSAA Insurance Group November 2011 - Present
California State Automobile Association (AAA) 2000 - Present
AAA Northern California, Nevada & Utah January 2008 - November 2011
CSAA January 2000 - November 2011
CPCU 2006 - 2008
IIBA Orange County 2006 - 2008
IIBA Orange County 2006 - 2008
NAICC January 1998 - January 2000
Skills
Visio, SDLC, Business Analysis, Insurance, Business Requirements, Requirements Gathering, Requirements Analysis, User Acceptance Testing, Software Documentation
Education
University of California, Irvine 2006 — 2008
Certificate, Business Analysis
University of California, Los Angeles 1992 — 1994
Bachelor of Arts (BA), Sociology
University of Oregon March 2015 - Present
Humboldt State University January 2008 - March 2015
California State Automobile Association (AAA) 1994 - 2007
American Protective Services 1998 - 2000
Whitmore, Johnson and Bolanos 1993 - 1994
Skills
Policy, Human Resources, Leadership Development, Training, Organizational..., Employee Relations, Labor Relations, Investigation, Higher Education, Staff Development, Management, Community Outreach, Benefits Administration, Process Improvement, Strategy, Student Affairs, Conflict Resolution, Strategic Planning, Recruiting, Interviews, Leadership, Career Counseling, Personnel Management, Student Development, Analysis, Workshop Facilitation, Career Development, Organizational..., Program Development, Employee Training, Executive Coaching, Public Speaking, Nonprofits, Budgets, Coaching
Education
University of California, Hastings College of the Law 1982 — 1986
Juris Doctor, Law
University of California, Santa Barbara 1977 — 1981
B.A., History, Magna Cum Laude
Think Design!, LLC June 2008 - Present
SCI Design Group October 2006 - May 2008
California State Automobile Association (AAA) April 1986 - October 2003
Education
Santa Clara University 1978 — 1982
Zoom Video Communications January 2015 - Present
Gigwell December 2014 - Present
Cisco July 2013 - December 2014
Cisco July 2011 - July 2013
Cisco WebEx July 2009 - July 2011
Cisco - WebEx July 2007 - July 2009
California State Automobile Association (AAA) March 2006 - July 2007
Good Guys 1998 - 2005
Skills
Sales Presentations, Direct Sales, SaaS, Sales Process, Unified Communications, Salesforce.com, Account Management, WebEx, Webinars, Sales, Technical Recruiting, Channel Partners, Sales Operations, Sales Management, Solution Selling, Cloud Computing, New Business Development, Business Development, Selling, Negotiation, Enterprise Software, Channel Sales, Contract Negotiation, Lead Generation, Cold Calling, Key Account Management, B2B, CRM, Strategic Partnerships, International Sales, Managed Services, Product Marketing, Strategic Planning, Leadership, Strategy, Telecommunications, Customer Retention, Start-ups, Competitive Analysis, Product Management, Professional Services, Mobile Devices, Go-to-market Strategy
Education
Bellarmine College Preparatory
San Jose State University
Fireman's Fund Insurance Company February 2012 - Present
Firemans Fund Insurance Company January 2009 - January 2012
Fireman's Fund Insurance Company November 2005 - December 2008
California State Automobile Association (AAA) November 2000 - October 2005
California State Automobile Association (AAA) October 1999 - October 2000
California State Automobile Association (AAA) September 1996 - September 1999
California State Automobile Association (AAA) October 1994 - August 1996
Skills
Insurance, Vendor Relations, Analysis, Requirements Gathering, Business Analysis, SDLC, Business Requirements, User Acceptance Testing, Visio, Planning, Release Management, Requirements Analysis, Process Improvement, MS Project, RAD, Business Process..., SharePoint, Project Portfolio..., Change Management, Quality Assurance, Application Development, Access, Process Development, Integration, SOX, Testing, Disaster Recovery, Systems Analysis, Business Process, PMP, Software Documentation
Education
University of California, Berkeley
Bachelor of Arts in Integrated Biology and Paleontology
George Washington University School of Business/ESI International
Business Analysis Certification, Business Analysis
Didja December 2012 - Present
Dublin Unified School District September 2008 - Present
AMCOM INSURANCE May 2011 - November 2013
California State Automobile Association (AAA) September 1987 - August 2001
AAA NCNU 1991 - 1992
Skills
Property & Casualty..., Claims Management, Insurance, Claim, Employee Benefits, Underwriting, Performance Management, Customer Service, Commercial Insurance, Negotiation
Education
University of California, Santa Barbara 1985 — 1987
Gilroy High School, UC Santa Barbara
Strategic Coaching January 2010 - Present
Farmhouse Gallery August 2012 - October 2012
Kaiser Permanente 2007 - August 2010
California State Automobile Association (AAA) April 1987 - May 2006
Skills
Change Management, Coaching, Business Process, Employee Relations, Business Analysis, Project Management, Vendor Management, Performance Improvement, Program Management, Product Management, Cross-functional Team..., Strategic Planning, Training, Team Building, Process Improvement, Team Leadership, Management, Human Resources
Education
Fowler Wainwright International School of Professional Coaching 2015 — 2015
Certified Professional Coach
St. Mary's College of California 1998 — 2000
MBA
International Tour Management Institute
Tour Director Certification
San Francisco State University
Bachelor of Science (BS)
United Guaranty Corporation October 2011 - Present
Firemans Fund Insurance Company June 2009 - October 2011
Safeco May 2002 - June 2009
California State Automobile Association (AAA) December 1997 - May 2002
Firemans Fund Insurance Company July 1995 - December 1997
Education
Stanford University 1991 — 1995
Mathematical & Computational Science, Math, Statistics, Computer Science
CSAA July 2006 - August 2009
California State Automobile Association (AAA) April 2005 - July 2006
Farmers Insurance 1999 - 2003
Education
University of California, San Diego 1993 — 1997
BA, Psychology
Department of Financial Regulations, Vermont September 2013 - Present
Tokio Marine North America Services LLC January 2012 - April 2013
Associate Actuary & Director of Reserving August 2008 - December 2011
CSAA 1998 - 2008
California State Automobile Association (AAA) 1998 - 2008
Industrial Indemnity 1988 - 1998
Skills
Property & Casualty..., Health Insurance, Workers Compensation, Insurance, Underwriting, General Insurance, Reinsurance, Actuarial Science, Commercial Lines, Casualty Insurance, Professional Liability, Claim, Casualty, Liability, Risk Management, Loss Reserving, Commercial Insurance, Financial Risk, Life Insurance
Education
University of Rochester
BA, Economics & Statistics
Charles Schwab April 2004 - Present
California State Automobile Association (AAA) September 2003 - February 2004
Bank of America September 1997 - January 2003
Quantitative Business Solutions February 1992 - September 1997
Skills
Business Analysis, Quantitative Finance, Financial Modeling, Trading, FX Options, SDLC, Economics, Portfolio Management, Management, Finance, SAS, Derivatives, Investments, Fixed Income, Risk Management, Software Project..., Time Series Analysis, Options, Credit Risk, Agile Methodologies
Education
Washington University in St. Louis
Ph.D., Economics
University of South Florida
MA, Mathematics
CSAA Insurance Group, a AAA Insurer October 1996 - Present
California State Automobile Association (AAA) January 2005 - April 2009
California State Automobile Association (AAA) October 1998 - January 2005
California State Association of Counties October 1996 - October 1998
Skills
Commercial Insurance, Customer Service, Property & Casualty..., Underwriting, General Insurance, Liability, Umbrella Insurance, Professional Liability, Claim, Casualty Insurance
Education
San Joaquin Delta College
Associate of Science (A.S.), Accounting and Finance
San Joaquin Delta College
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
California State Automobile Association (AAA) July 1984 - July 2008
California State Auto Assoc 1984 - 2008
California State Auto Assoc 1984 - 2008
California State Auto Assoc 1984 - 2008
AAA 1984 - 2008
AAA 1984 - 2008
AAA Insurance 1984 - 2008
AAA Insurance 1984 - 2008
AAA 1984 - 2008
CSAA 1984 - 2008
Education
San Jose State University 1979 — 1982
B.S., Business Administration/Marketing
West Valley College 1976 — 1979
A.A., Liberal Arts/Business
Saratoga High School 1974 — 1977
High School, Gereral
California State Automobile Association 2002 - 2008
California State Automobile Association (AAA) 2002 - 2008
AAA-CSAA 2002 - 2008
Skills
Call Center, Customer Service, Scheduling, Insurance, Coaching, Process Scheduler, Process Improvement, Training, Time Management, Employee Relations, Human Resources, Outlook, Team Building, Benefits Administration, Microsoft Excel, Payroll, Access, Performance Management, Training Delivery, Vendor Management, Customer Satisfaction, Leadership, Software Documentation, Employee Benefits, Recruiting, Management, Administrative..., Call Centers, PeopleSoft, Data Entry
Education
Ohlone College 1967 — 1972
Business Associates, Business
Exexstream Consulting HP/Exstream Solutions ArchitectPearson2009 - Present
Pearson 2009 - 2009
Sempra Energy 2008 - 2008
Reliant Energy 2007 - 2007
California State Automobile Association (AAA) 2005 - 2007
Fidelity Investments 2004 - 2005
Exstream Software 2000 - 2001
Education
The Ohio State University 1995 — 1999
BSBA, MIS and ACCOUNTING
Community Presbyterian Church July 2009 - Present
Grubb and Ellis January 2008 - May 2009
24 Hour Fitness August 2005 - August 2006
California State Automobile Association (AAA) May 2002 - July 2005
Mervyns 1990 - 2001
Skills
Facilities Management, Budgeting, Administration, Vendor Relations, Contract Management, Budgets, Team Building, Real Estate, Leadership, Change Management, Negotiation, Project Planning, System Administration, Retail, Strategic Planning, Process Scheduler, Contract Negotiation, Process Improvement, Training, Operations Management, Purchasing
Education
University of Detroit Mercy 1977 — 1980
MBA, Finance
University of Michigan 1971 — 1976
B.S., Forestry
Wells Fargo January 2014 - Present
Wells Fargo March 2012 - July 2013
AAA Club Partners January 2010 - June 2011
California State Automobile Association (AAA) January 2001 - November 2001
BestOffer.com August 1999 - December 2000
Mattel Interactive/The Learning Company April 1998 - August 1999
Geoworks July 1995 - August 1997
Skills
Cross-functional Team..., Product Management, Product Development, Software Development, Process Improvement, Project Management, Start-ups, Program Management, Quality Assurance, Management, Marketing, Testing
Education
The University of Texas at Austin - Red McCombs School of Business 1993 — 1995
MBA, Marketing/Information Systems
University of California, Berkeley 1985 — 1989
BA, Rhetoric
Northrop Grumman Corporation February 2014 - Present
Lockheed Martin Information Technology March 2012 - January 2014
Maricom Systems January 2006 - February 2012
California State Automobile Association (AAA) March 2004 - December 2005
Skills
Integration, Teradata, Data Integration, Erwin, ETL, Microstrategy, Requirements Analysis, SDLC, DB2, Data Warehousing, Data Modeling, Informatica, Oracle, Visio, Business Intelligence, Data Warehouse..., Microsoft SQL Server, Enterprise Architecture, SQL, Unix, OLAP, Dimensional Modeling
Education
Osmania University
Texas A&M University
Sterling Casualty December 2008 - Present
YMCA of Greater Long Beach July 2001 - August 2009
California State Automobile Association (AAA) 2006 - 2008
AAA NCNU 2006 - 2008
AAA Insurance 2005 - 2008
Skills
Team Building, Insurance, General Insurance, Property & Casualty..., Umbrella Insurance, Marketing, Sales
Education
Orange Coast College 2002 — 2004
Associate of Arts (AA), Communication, General
Webroot September 2010 - Present
Blue Shield December 2009 - September 2010
Sun Microsystems October 2007 - December 2009
Charles Schwab August 2000 - October 2007
The Clorox Company April 1998 - July 2000
California State Automobile Association (AAA) 1997 - 1998
Lockheed Martin June 1994 - 1997
Skills
Employee Benefits, Workforce Planning, Talent Management, Change Management, Succession Planning, Organizational..., Deferred Compensation, Performance Management, Employee Relations, Labor Relations, Strategic Planning, Human Resources, Leadership, Onboarding
Education
University of California, Berkeley 1990 — 1994
BA, Economics & Psychology
Unemployeed looking for opportunity November 2014 - Present
Jaroth August 2008 - Present
Kaiser Permanente November 1997 - October 2007
California State Automobile Association (AAA) April 1980 - October 1997
Education
Santa Rosa Junior College 1971 — 1973
AA, Liberal Arts
Hanson Bridgett LLP 2005 - Present
California State Automobile Association (AAA) 1999 - 2003
Pacific Telesis Group (Pacific Bell) 1999 - 2003
Education
University of California, Hastings College of the Law
J.D.
Wells Fargo March 2010 - Present
Ebay June 2008 - March 2009
WAMU - Card Services May 2007 - June 2008
Wells Fargo June 2006 - May 2007
Ask.com January 2006 - June 2006
California State Automobile Association (AAA) January 2004 - December 2005
AT&T August 2001 - January 2004
Education
University of Madras 1992 — 1996
Bachelor of Engineering, Computer Science
AAA NCNU November 2012 - Present
Insight Vacations September 2008 - October 2012
California State Automobile Association (AAA) September 2006 - September 2008
AAA NCNU 2006 - 2008
AAA 2006 - 2008
Skills
Direct Marketing, Account Management, New Business Development, Marketing, Email Marketing, Hospitality, Hotels, Negotiation, Marketing Strategy, Product Marketing, Online Advertising, Event Planning, Project Management, Sales Operations, Travel Management, Leisure, Vacation, Customer Service, Online Marketing, Tourism, Training, Sales, Business Travel, Strategy, Management, Event Management, Social Media Marketing, Leisure Travel, Sales Management, Team Building, Marketing Communications, Public Relations, Social Media, Digital Marketing, Business Development, Trade Shows, Strategic Planning, Travel Planning, Contract Negotiation, Tour Operators, Leadership, Budgets, E-commerce
Education
University of California, Berkeley 2002 — 2006
BA, Political Science, Highest Honors
Sekundarschule Belp 1978 — 1982
Civil Service Employees Insurance Company November 2013 - Present
California State Automobile Association (AAA) March 1985 - September 2013
Skills
Commercial Insurance, Underwriting, General Insurance, Liability, Claim, Insurance, Casualty, Strategic Planning, SDLC, Property & Casualty..., Marketing, Reinsurance, Commercial Lines, Legal Liability, Term Life Insurance, Professional Liability, Life Insurance, Claims Management, Umbrella Insurance, Homeowners
Education
University of California, Santa Barbara
Bachelor of Arts, Ergonomics
California State Automobile Association (AAA) September 2007 - August 2008
Education
University of Illinois at Urbana-Champaign 1959 — 1963
BS, Child Development
Sedgwick CMS May 2006 - Present
Zen Forum International April 2009 - December 2010
Gallagher Bassett 2003 - 2006
Kemper Insurance 1995 - 2003
ADT Security Services 1992 - 1995
California State Automobile Association (AAA) 1987 - 1992
Skills
Claim, Claims Management, Property & Casualty..., Claim Investigation, Liability, Workers Compensation, Management, Supervisory Skills, Casualty Insurance, Commercial Insurance, Insurance, Legal Liability, Litigation Management, Professional Liability, Subrogation, Risk Management, Workers' Compensation...
Education
MTI School of Procedural Law 1992 — 1993
LA, Paralegal program
University of California, San Diego 1982 — 1985
BA, Anthropology
AAA Nothern California, Nevada & Utah July 2011 - Present
California State Automobile Association April 2009 - June 2011
California State Automobile Association April 2008 - March 2009
California State Automobile Association October 2006 - April 2008
California State Automobile Association (AAA) April 2001 - October 2006
Washington Mutual Bank 1999 - 2001
Washington Mutual Bank 1998 - 1999
Home Savings of America 1996 - 1999
Skills
Performance Management, Employee Relations, Workforce Planning, Human Resources, Organizational..., Strategic Planning, Employee Engagement, Personnel Management, Coaching, Leadership Development, Employment Law, Leadership, Strategy
Education
University of California, Berkeley
BA, Social Welfare
Developmental Dimensions International
Faciliator Certification
Coaching Training Institute
Co-active Coaching Certification - in progress
HR Certification Institute
PHR and SPHR Certification
Dale Carnegie Systems
Graduate and Graduate Assistant
City National Rochdale March 2014 - Present
City National Bank November 2010 - February 2014
State Street July 2007 - October 2010
California State Automobile Association (AAA) March 2007 - July 2007
Skills
Mutual Funds, Bloomberg, Financial Modeling, Financial Analysis, MarketAxess, Fixed Income Portfolio..., Money Market Funds, BondEdge, Tradeweb
Education
University of California, Santa Barbara 2001 — 2005
BA, Political Science
Graduated June 2012 - Present
Source Interlink October 2009 - November 2010
Hallmark Cards June 2009 - November 2010
California State Automobile Association (AAA) March 2008 - November 2008
Education
Bakersfeld Adult School 2011 — 2012
Medical Billing & Coding
Solano Community College 1993 — 1995
2 yr certificate, Medical Specialist/Office Support Services
Kenneth's College of Hairstyling- Fairfield, CA 1990 — 1990
1 yrs., Cosmetology
Blue Shield of California 2011 - Present
HomEq 1999 - 2011
California State Automobile Association (AAA) 1984 - 1999
Skills
Mortgage Lending, Loan Servicing, Risk Management, Process Improvement, Loans
Education
University of California, Davis
BS, Physics
State of California / Department of Toxic Substance Control 2014 - Present
California State Automobile Association (AAA) June 1997 - December 2010
AAA Northern California, Nevada, Utah June 1997 - December 2010
Skills
Team Building, Coaching, Customer Service, Leadership Development, Program Management, Training, Community Outreach, Management, Marketing, Project Management, Team Leadership, Call Centers, Analysis, Insurance, Process Improvement, Customer Satisfaction
Education
San Francisco State University
Bachelor of Arts, Urban Studies / History
Purple Communications, Inc 2011 - Present
Volt Technical Resources 2010 - 2011
Purple Communications, Inc 2009 - 2010
Purple Communications, Inc 2008 - 2009
California State Automobile Association (AAA) 2005 - 2007
California State Automobile Association (AAA) 2004 - 2005
Apple Inc. 1998 - 2003
Arby's Restaurant Group March 1981 - February 1991
Skills
Call Center, Process Improvement, Team Management, Operations Management, Business Planning, Management, Training, Telecommunications, Forecasting, Analysis
Education
University of Phoenix 1999 — 2001
MBA, Business Administration
University of Phoenix 1996 — 1999
BSB/IS, Information Systems
CA Technologies June 2004 - Present
California State Automobile Association (AAA) March 2002 - June 2004
Firemans Fund Insurance Company October 2000 - March 2002
Niku April 2000 - October 2000
Firemans Fund Insurance Company October 1987 - April 2000
Navistar Inc February 1986 - October 1987
United States Steel Company June 1985 - February 1986
Education
Purdue University Calumet 1981 — 1987
B.S., Computer Software
California State Automobile Association (AAA) December 2004 - June 2006
Knowledge Networks August 2003 - November 2004
Pacific Consulting Group February 2002 - August 2003
California State Automobile Association (AAA) August 1996 - February 2002
Education
University of San Francisco 1999 — 2002
MBA, Marketing
The University of Kansas 1988 — 1994
BS, Journalism
The Hartford July 2010 - Present
California State Automobile Association (AAA) 2006 - 2010
Skills
Property & Casualty..., Life Insurance, Insurance, Sales Management, Leadership, Business Development, Process Improvement, Training, Commercial Insurance, Leadership Development, Liability, Sales, Team Building, Strategic Planning
Education
Purdue University - Krannert School of Management 2000 — 2002
mba
University of Nevada-Las Vegas 1987 — 1990
business, marketing, management
PepsiCo July 2014 - Present
GRMI June 2009 - Present
Prudential Financial February 2013 - June 2014
Prudential Financial April 2012 - February 2013
PepsiCo November 2007 - April 2012
Enterprise Solution Inc. November 2007 - June 2009
Circuit City March 2007 - November 2007
eFulgent July 2005 - November 2007
California State Automobile Association (AAA) February 2006 - February 2007
Skills
Data Warehousing, ETL, SDLC, Informatica, Oracle, Business Intelligence, PL/SQL, Data Modeling, Teradata, Unix, Visio, Requirements Gathering, Integration, DB2, Business Objects, User Acceptance Testing, Erwin, Microsoft SQL Server, Database Design, Unix Shell Scripting, Performance Tuning, Data Migration, SQL, SQL Server, Access, Data Analysis, Microstrategy, Systems Analysis, Test Management, Test Planning, AIX, SQL Tuning, Production Support, SharePoint, UML, Data Integration, Business Analysis, Star Schema, Agile Methodologies, Gap Analysis, Application Design, Application Management, System Testing, Configuration Management, Release Management, Incident Management, Production Management, Problem Analysis, MS Project, Microsoft Office
Education
University of Houston-Clear Lake 2002 — 2005
MS, Computer Science
GEC, Jabalpur 1997 — 2001
BE, Computer Science and Engineering
Alameda County Assessors Office March 2013 - Present
California State Automobile Association (AAA) May 1989 - November 2008
HM Gousha May 1984 - March 1989
Skills
Cartography, Remote Sensing, Geography, Physical Geography, ArcGIS, Geomatics, GIS, Spatial Analysis, ESRI, Google Earth, Data Mapping
Education
San Francisco State University 1981 — 1984
MA, Geography
University of California, Santa Cruz 1976 — 1978
BA, Environmental Planning
Short term missions-Pulpit Rock Church August 2006 - Present
California State Automobile Association (AAA) December 2008 - April 2010
Progressive Insurance March 2002 - June 2008
Progressive Insurance June 1998 - May 2002
Education
Academy of Health Sciences 1982 — 1982
Certificate, Medical Laboratory Specialist US Army
Oral Roberts University 1976 — 1980
BA, Theological and Historical Studies