ING DIRECT
Industry: Financial services company
DescriptionThe ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, asset management, and insurance services. ING is an abbreviation for Internationale Nederlanden Groep. Customer service: 020 7767 1000 Headquarters: Amsterdam, Netherlands CEO: Ralph Hamers (1 Oct 2013–) Subsidiaries: ING Australia, ING Bank Slaski, ING Direct France,
ING DIRECT List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at ING DIRECT. You can filter them based on skills, years of employment, job, education, department, and prior employment.
ING DIRECT Salaries. You can even request information on how much does ING DIRECT pay if you want to. Learn about salaries, pros and cons of working for ING DIRECT directly from the past employees.
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1,166 ING DIRECT employees in database. Find out everything there's to know about ING DIRECT employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
ING DIRECT Employees
UnitedHealth Group July 2014 - Present
barclaycard October 2012 - June 2014
JPMorgan Chase May 2012 - August 2012
CIGNA June 2011 - May 2012
ING DIRECT July 2007 - March 2011
DuPont July 2006 - January 2007
Dell May 2005 - March 2006
TriFusion February 2005 - May 2005
Cisco Systems (formerly NetSolve) May 2000 - July 2004
Dell February 2000 - May 2000
Skills
Release Management, SDLC, Scrum Master, Agile Project Management, Scaled Agile Framework, Anthill Pro, ITIL, .NET, Technical Support, Scrum, Project Management, Web Services, SQL, HTML, Java Enterprise Edition, DB2, Websphere, ASP, Flash, Mac, Budgets, Visio, Waterfall, Mobile Applications, Oracle, Mainframe, JBoss Application Server, NLP, EDI, ETL, Data Warehouse...
Education
University of California, San Diego 1990 — 1995
Bachelor of Arts (B.A.), Communication
The University of Texas at Austin
Project Management/ MS Project Certification
Aflac October 2013 - Present
Interthinx, Inc. December 2012 - February 2013
ING DIRECT October 2002 - October 2011
Skills
Mortgage Lending, Mortgage Banking, Loans, Residential Mortgages, Loan Origination, Credit, Home Equity Loans, Mortgage Underwriting, Banking, Underwriting, Credit Analysis, Loss Mitigation, Credit Risk, Retail Banking, Mortgage Servicing, Management, Training, Loan Servicing, Consumer Lending, Financial Risk, Refinance
Education
UCLA 1981 — 1984
Bachelor of Arts (BA), Psychology
University of California, Los Angeles 1980 — 1984
BA, Psychology
Pearson VUE March 2015 - Present
ABRA Auto Body & Glass August 2013 - March 2015
National American University November 2013 - March 2014
Elire Inc. October 2011 - July 2013
Herzing University August 2011 - October 2011
CNS Therapeutics March 2011 - September 2011
Paul E. Strot Ltd. December 2008 - April 2009
GlobalBridge January 2007 - October 2008
ING Direct 2005 - 2006
Skills
PeopleSoft Financial, PeopleSoft, Wall Street Systems, Financial Analysis, Alternative Investments, Investment Advisory, Tax Preparation, Corporate Finance, Corporate Treasury, Software Consulting, Strategic Advisory, Value Creation, Treasury Systems, Treasury Management, Personal Finance, Youth Mentoring, Academic Tutoring, Valuation, Financial Accounting, Strategy, Managerial Finance, Analysis, Financial Modeling, Forecasting, Leadership, Finance, Portfolio Management, Risk Management, Strategic Financial..., Investments, Capital Markets, Banking, Bloomberg, Mergers & Acquisitions, Due Diligence, Asset Management, Financial Planning
Education
University of Saint Thomas - School of Business 2009 — 2011
Master of Business Administration (M.B.A.), Accounting, Finance
Saint Cloud State University - G.R. Herberger College of Business 2002 — 2006
Bachelor's Degree, Finance, Communications
Synchrony Financial September 2013 - June 2015
Encore Capital Group October 2011 - September 2013
Robert Half International June 2011 - October 2011
ING Direct June 2008 - July 2011
Skills
Customer Service, Performance Management, Strategic Planning, Sales, Problem Solving, Process Improvement, Employee Relations, Recruiting, Analysis, Human Resources, Budgets, Employee Benefits, Call Centers, Outlook, Training, Leadership, Management, Team Building, Banking
Education
The College of St. Scholastica 2007 — 2010
BA, Business Management
The Kansas Massage Institute 2002 — 2003
Certificate, Massage Therapy/Therapeutic Massage
NHS 1997 — 2001
320 Market June 2015 - Present
MickeyTravels, LLC 2013 - Present
XFINITY Live! Philadelphia 2012 - 2013
ING Direct 2001 - 2009
Walt Disney World May 2001 - October 2001
Skills
Change Management, Process Improvement, Program Management, Project Planning, Contract Management, Train Staff, Facilities Operations, Mass Hiring, Sales, Design-Build, Building Codes, Permit Compliance, ServSafe Alcohol..., ServSafe, Operations Management, Marketing, Microsoft Office, Customer Service, Customer Experience, Training, Public Speaking, Event Management, Restaurants, Retail, Hospitality, Leadership, Hiring, Food, Inventory Management, Event Planning, Recruiting, Time Management, Cooking, Food, Banking, Hospitality Management, Catering, Social Media, Restaurant Management, Teamwork
Education
Strayer University (VA) 2004 — 2005
Master of Business Administration (M.B.A.), Business Administration and Management, General, 4.0
Widener University 1999 — 2001
Bachelor's degree, Hospitality Administration/Management, 3.8
Green Tree Servicing July 2012 - Present
ING DIRECT January 2012 - July 2012
ING DIRECT 2011 - 2012
ING DIRECT 2009 - 2011
ING DIRECT 2007 - 2009
ING DIRECT 2005 - 2007
ING DIRECT 2004 - 2005
ING DIRECT 2002 - 2004
Countrywide Home Loans 2001 - 2002
Skills
Loans, Sales, Customer Service, Call Center, Training, HARP, FHA financing, Retail Lending, Correspondent Lending, Wholesale Lending, Calyx, Calyx Point, Empower, Microsoft Office, Real Estate Lending, Escalation Calls, Performance Reporting, Eclipse, Mortgage Banking, Banking, Call Centers, Residential Mortgages, Mortgage Underwriting, Underwriting, Home Equity Loans, Mortgage Servicing, Loss Mitigation
Education
SUNY Plattsburgh
Bachelor of Arts (B.A.), Mass Communications
PennyMac Loan Services, LLC July 2014 - Present
Citi November 2012 - July 2014
Bank of America May 2012 - November 2012
ING Direct August 2007 - June 2012
American Capital Broker Network 2007 - 2007
Countrywide Home Loans (now Bank of America) 2003 - 2006
Education
UCLA 1997 — 2001
Barclaycard May 2013 - Present
Comcast November 2011 - May 2013
ING DIRECT June 2009 - November 2011
ING DIRECT February 2007 - June 2009
ING DIRECT May 2005 - February 2007
Skills
Social Media, Analytics, Marketing, Digital Marketing, SEO, SEM, Social Media Marketing, Brand Architecture, Digital Strategy, Copywriting, Strategy, Integrated Marketing, Mobile Marketing, Marketing Communications, Interactive Marketing, Marketing Strategy, Customer Acquisition, Management, Art Direction, Direct Marketing, Web Analytics, Relationship Marketing, Positioning, Measurements, Online Advertising, Email Marketing, Database Marketing, Online Marketing, Content Strategy, Campaign Management, Digital Media, Media Planning, Strategic Partnerships, Lead Generation, Multi-channel Marketing, Leadership, Advertising, Sales, Brand Management, CRM, Vendor Management, Strategic Planning, Customer Service, Project Management, Market Research, Customer Insight, Mobile Devices, Business Analysis, Event Planning, Public Relations
Education
Temple University 2002 — 2004
BS, Political Science
Carrington Mortgage Services, Mortgage Lending Division September 2014 - Present
Bank of Manhattan July 2012 - September 2014
ING DIRECT August 2005 - July 2012
Wells Fargo March 2005 - August 2005
Emporium Financial January 2004 - March 2005
Town & Country Credit December 2001 - January 2004
Skills
Wholesale & Retail..., Home Equity Lines of..., Knowledge of Lending..., Credit Guidelines, Secured Lending Policy, Federal Regulations, RESPA Guidelines, Quality Assurance, Project Management, Training & Development, Commitment to Customer..., Mortgage Lending, Loans, Residential Mortgages, Refinance, Banking, Mortgage Banking, Loan Origination, Credit, Credit Analysis, Mortgage Underwriting, Funding, Customer Service, Finance, FHA, VA Loans
Education
University of Phoenix 2013 — 2015
Bachelor of Science in Business, Marketing Concentration
Universidad de San Buenaventura 1998 — 2000
Graduate Studies, Law
Bennett School 1983 — 1997
High school diploma
Merchants Bank NA December 2014 - Present
Merchants Bank September 2013 - December 2014
MidCountry Bank October 2011 - September 2013
TCF Bank September 2010 - October 2011
ING DIRECT September 2009 - September 2010
Skills
Mortgage Lending, Loans, Mortgage Banking, Credit, Loan Origination, Credit Analysis, Refinance, FHA, FHA financing, Residential Mortgages, USDA, VA loans, Mortgage Underwriting
Education
Saint Cloud State University - G.R. Herberger College of Business 2005 — 2009
Bachelor of Science, Finance
Kimmel, Carter, Roman, Peltz & O'Neill, P.A. May 2012 - Present
ING Direct 2011 - 2012
Skills
Legal Research, Legal Writing, Research, Public Speaking, Lexis, Westlaw, Politics, Microsoft Office, Legal Documents, Nonprofits, Insurance, Legislative Research, Political Campaigns, Workers Compensation, Microsoft Excel, Personal Injury, PowerPoint, Event Planning, Litigation, Microsoft Word, International Relations, Political Science, Editing, Motions, Public Policy, LexisNexis, Social Media, Government, Spanish
Education
Widener University School of Law 2011 — 2014
J.D.
The Catholic University of America 2007 — 2011
Philosophy Prelaw with a minor in Politics
Apple December 2010 - Present
The University of Arizona October 2009 - December 2010
IBM October 2008 - October 2009
ING Direct October 2005 - October 2008
Skills
Java, Python, JavaScript, Unix, Web Development
Education
University of Arizona 2008 — 2011
BS, Computer Science
University of Washington 2000 — 2005
BS, Physics
ACE Group May 2014 - Present
Capital One February 2012 - April 2014
ING DIRECT March 2010 - February 2012
The Siegfried Group January 2005 - February 2010
Healthcare Business Credit Corporation October 2003 - December 2004
Cahaba GBA June 2000 - October 2003
Skills
Auditing, Accounting, Financial Statements, General Ledger, Balance, Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, GAAP, SEC filings, Internal Audit, Sarbanes-Oxley, Financial Statement...
Education
Temple University - Fox School of Business and Management 1996 — 2000
Bachelor of Business Administration (BBA), Accounting
U.S. Bank May 2012 - Present
Wells Fargo Home Mortgage August 2011 - Present
Wells Fargo Home Mortgage June 2010 - August 2011
ING DIRECT June 2007 - December 2008
Skills
Mortgage Lending, Loans, Customer Service, Call Centers, Sales, Mortgage Banking, Loan Origination, Mortgage Underwriting, Consumer Lending, Outlook, Microsoft Excel, Residential Mortgages, Microsoft Word, Credit Analysis, Refinance, PowerPoint, FHA, Underwriting, Cross Selling, Mortgage Servicing, Retail Banking, Loan Servicing
Education
Saint Cloud State University - G.R. Herberger College of Business
BS, Advertising, Marketing
Coupons.com January 2013 - Present
Coupons.com December 2011 - December 2012
Yahoo! March 2007 - December 2011
DIRECTV April 2006 - March 2007
ING DIRECT 2004 - 2005
Skills
Applicant Tracking..., HRIS, Employee Relations, Human Resources, New Hire Orientations, Employee Benefits, Sourcing, Onboarding, Payroll, Recruiting, Performance Management, Training, Management, Deferred Compensation
Education
U.C. Santa Barbra 1996 — 1998
Bachelor of Arts (B.A.), Film/Cinema/Video Studies
University of California, Santa Barbara 1996 — 1998
Bachelor of Arts (BA), Film Studies
United Tote April 2010 - Present
ING DIRECT June 2007 - September 2009
TD Bank Group August 2005 - June 2007
Skills
•Excellent customer..., •Ability to work in a..., •Ability to multitask., •Excellent..., Customer Service, Troubleshooting, Help Desk Support, Accounting, Data Entry
Education
Sullivan University 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
Sullivan University 2010 — 2013
Associate's Degree, Business Management
Meetings & Incentives Worldwide, Inc. November 2014 - Present
Axis Events Group January 2013 - November 2014
J.P. Morgan May 2012 - November 2012
UniCredit September 2011 - November 2011
ING DIRECT August 2011 - September 2011
BNP Paribas April 2011 - July 2011
Aura January 2011 - April 2011
PRIME December 2007 - November 2010
FIC Investments April 2007 - December 2007
Amway of Australia and New Zealand July 2004 - March 2007
Skills
Event Management, Corporate Events, Hospitality, Sponsorship, Event Planning, Marketing Communications, Tourism, Meeting Planning, Project Management, Marketing, Budgets, Public Relations, Management, Leadership
Education
APM Training Institute
Diploma, Marketing, major in Event Management
TAFE
Diploma, Hospitality Management
TAFE
Advanced Diploma, Event Management
Microsoft October 2014 - Present
Microsoft May 2005 - October 2014
Hightpoint Solutions March 2004 - May 2005
ING Direct 2001 - 2003
K consultants March 1999 - March 2001
Mastering Computers 1998 - 1999
Schulco Training 1994 - 1997
Skills
Deployment, Cloud Computing, Active Directory, Integration, Windows, Team Management, Troubleshooting, Enterprise Architecture, Requirements Analysis, Business Requirements, Disaster Recovery, Program Management, SCCM, IT Management, Architecture, Server Architecture, IT Service Management, Business Continuity, Group Policy, Strategic Planning, Change Management, VBScript, Vendor Management, Security, System Deployment, IT Strategy, Architectures
Education
University of The Arts 1993 — 1995
Musical Theater
Temple University 1991 — 1993
Communications
SOWE Bar and Kitchen October 2013 - Present
Resurrection Ale House June 2011 - Present
The Restaurant School at Walnut Hill College April 2011 - April 2013
Quest Diagnostics January 2008 - November 2010
Inter IKEA Systems B.V. August 2007 - December 2007
Hudson Global Resources 2007 - December 2007
ING Direct March 2006 - April 2007
Computer Sciences Corporation January 2004 - March 2006
South Jersey Technologies, LLC April 2000 - September 2003
Skills
Troubleshooting, Enterprise Architecture, Linux, Cuisine, Brunch, System Administration
Education
The Restaurant School at Walnut Hill College 2011 — 2013
Culinary Arts
The College of New Jersey 1998 — 2001
Education
Clearview Regional High School 1993 — 1997
Verizon September 2013 - Present
ING DIRECT February 2010 - September 2011
Source-1 Business Systems January 2008 - October 2009
US Marketing & Promotions March 2007 - December 2007
Sprint June 2003 - September 2006
Skills
Microsoft Office, Quickbooks, Android, Research, Negotiation, Customer Relations, Customer Service, Strategic Planning, PowerPoint, Excel, Outlook, Word, Team Leadership, Public Speaking, Problem Solving, Analysis, Microsoft Excel, Human Resources, QuickBooks, Microsoft Word, Sales, Financial Analysis
Education
University of California, Riverside 2001 — 2006
Bachelor of Science, Business Administration
Calvary Episcopal Preparatory October 2012 - Present
Capital One (ING DIRECT) January 2010 - October 2012
ING DIRECT May 2007 - January 2010
ING DIRECT February 2006 - May 2007
ING DIRECT May 2005 - February 2006
ING DIRECT January 2003 - May 2005
Skills
Net Promoter Score, Collaborative Problem..., PowerPoint, Cross-functional Team..., Virtual Teams, Project Coordination, Customer Experience, Employee Engagement, Customer Effort Score, Product Innovation, Customer Journeys, Leadership Development, Team Building, Coaching, Call Centers, Six Sigma, Training, Banking, Sales, Analysis, Interviews, Sales Process, Leadership
Education
Saint Cloud State University - G.R. Herberger College of Business 2001 — 2003
BS, Business
Saint Cloud State University - G.R. Herberger College of Business 2001 — 2002
MBA, Business Administration and Management, General, 4.0
PennyMac Loan Services, LLC June 2015 - Present
Kinecta Federal Credit Union May 2014 - June 2015
JPMorgan Chase 2012 - 2014
ING DIRECT 2011 - 2012
ING DIRECT 2010 - 2011
ING DIRECT 2007 - 2010
ING DIRECT 2006 - 2007
Ameriquest Mortgage 2003 - 2006
Countrywide 2002 - 2003
Skills
Mortgage Lending, Banking, Loans, Credit, Management, Leadership, Six Sigma, Mortgage Banking, Loan Origination, Falconry, Sellers, Underwriting, Mortgage Underwriting, Customer Service, Change Management, Credit Risk, Call Centers, Risk Management, Nail Care, Residential Mortgages, Showers, Drinking Water, Credit Analysis, Javelin, Certified Six Sigma..., Licensed Real Estate...
Education
UCLA Anderson School of Management 2014 — 2016
Master of Business Administration (MBA)
University of California, Santa Barbara
Bachelor of Arts
Capital One Investing June 2015 - Present
Capital One ShareBuilder September 2012 - Present
ING DIRECT January 2012 - September 2012
CE-CERT June 2009 - June 2011
Rip Curl Surf Center October 2006 - September 2008
Skills
Sales, Customer Service, Social Networking, Microsoft Office, Management, Retail, Process Improvement, Research, Microsoft Excel, Data Analysis
Education
University of California, Riverside 2007 — 2011
Bachelor of Arts (B.A.), Business Administration, Minor: Film and Visual Culture
Finance One, Inc. April 2015 - Present
Hana Financial, Inc. July 2012 - March 2015
ING DIRECT April 2007 - July 2012
Indymac Bank January 2005 - November 2006
Bank of America February 2003 - January 2005
Skills
Factoring, Account Management, Credit Analysis, Risk Management, Customer Service, Mortgage Underwriting, Residential Mortgages, Wholesale Lending, Consumer Lending, RESPA, Mortgage Banking, Home Equity Loans, Retail Banking, Process Improvement
Education
UC Berkeley
Inside Lane Investments December 2008 - Present
ING DIRECT January 2006 - July 2010
Skills
Banking, Retail Banking, Residential Mortgages, Mortgage Banking, Loans, Mortgage Lending, Credit, Customer Service, Credit Analysis, Microsoft Office, PowerPoint, Microsoft Excel, Loan Origination, Credit Risk, Social Media, Microsoft Word, Mortgage Underwriting, Call Center, Financial Analysis, Project Management, Team Leadership, Coaching, Financial Services, Risk Management, Business Planning, Leadership, Small Business, Sales Management, Team Building, Sales, Business Strategy, Change Management, Business Development, Call Centers, Entrepreneurship
Education
UCLA 2002 — 2005
University of Iowa 1993 — 1995
TMNA Services May 2012 - Present
ING DIRECT December 2002 - May 2012
PwC September 1998 - December 2002
CoreStates Bank, Philadelphia November 1993 - September 1998
First Fidelity Bancorp April 1992 - November 1993
KPMG October 1987 - September 1991
Skills
Enterprise Risk..., Sarbanes-Oxley Act, Internal Controls, Financial Risk, Internal Audit, Auditing, Operational Risk, Operational Risk..., Risk Management, Banking, IT Audit, AML, Fraud, Financial Analysis, Basel II
Education
Villanova University 1995 — 1999
MBA, Finance
Trinity College, Dublin 1983 — 1987
BBS, Finance
St. Andrews College 1969 — 1983
Union Bank April 2013 - Present
Experian Consumer Direct October 2012 - April 2013
ING DIRECT January 2011 - November 2012
ING DIRECT November 2006 - January 2011
ING DIRECT November 2003 - November 2006
United National Bank February 2003 - October 2003
General Bank September 2000 - February 2003
Skills
Cognos, Microsoft SQL Server, Oracle SQL, Informatica, VBA, Microsoft Office, MS Excel Pivot Tables, Business Intelligence, Agile Methodologies, ETL, DMR, Dashboarding, Access, OLAP, Erwin, Regression Analysis, Strategic Financial..., HMDA, Financial Modeling, Mortgage Analytics, Mortgage Underwriting, Financial Statement..., Databases, Oracle
Education
University of California, Riverside 1998 — 2000
Bachelor of Science (B.S.), Business Administration and Management, General
Capital One April 2014 - Present
Capital One April 2012 - Present
ING DIRECT October 2010 - April 2012
AOL January 2010 - October 2010
AOL LLC July 2009 - October 2010
AOL December 2008 - July 2009
AOL April 2008 - December 2008
AOL January 2007 - December 2008
WestLake Internet Training & Consulting November 2005 - January 2007
ING DIRECT August 2003 - April 2005
Skills
Organizational..., Leadership, Project Management, Business Analysis, Strategic Planning, Corporate Communications, Consulting, Banking, Human Resources, Instructional Design, Leadership Development, Management, Management Consulting, Mergers
Education
The George Washington University 2007 — 2009
Master of Arts in Education and Human Development
University of Delaware 1998 — 2002
Honors Bachelor of Science in Business Administration
CKE Restaurants, Inc. September 2015 - Present
DaVita January 2014 - August 2015
ADP May 2013 - December 2013
Optum RX July 2012 - May 2013
Optum Rx October 2009 - July 2012
California State University, Fullerton January 2012 - May 2012
ING DIRECT June 2007 - October 2009
Skills
Microsoft Office, Data Analysis, Business Analysis, Business Intelligence, User Acceptance Testing, Innovative Thinking, Business Strategy, Business Process, Business Reporting, Requirements Gathering, Requirements Management, Requirements Analysis, Analysis, Forecasting, Management, Report Writing, Strategic Planning, Process Improvement, Finance, Business Planning, Banking
Education
University of California, Riverside 2001 — 2006
BA, Business Economics
Northwestern Mutual January 2012 - Present
Northwestern Mutual February 2009 - December 2011
ING Direct January 2008 - February 2009
Aerotek May 2003 - December 2007
Skills
Management, Finance, Time Management, Financial Analysis, Leadership, Insurance, Sales, Recruiting, Banking, Investments, Customer Service, Retirement Planning, Credit, Strategic Financial..., Cold Calling, Marketing, Risk Management, Team Leadership, Life Insurance, Talent Acquisition
Education
The University of North Dakota 1999 — 2003
BS, Management
Mainfreight March 2015 - Present
DRT Transportation March 2014 - December 2014
Freightquote December 2011 - February 2014
Freightquote August 2010 - December 2011
Wells Fargo March 2009 - December 2009
Thomson Legal & Regulatory May 2006 - December 2008
ING DIRECT August 2005 - May 2006
Skills
Account Management, Project Management, Management, Email Marketing, Sales Management, Sales, Budgets, CRM, New Business Development, Marketing, Teamwork, Logistics, Salesforce.com, Negotiation, Analysis, Sales Operations, Customer Satisfaction
Education
St. Cloud State University - Herberger Business School 2003 — 2006
BS, Business Marketing
KPMG LLP January 2011 - Present
Payne Financial Forensics June 2009 - January 2011
BDO Seidman, LLP December 2008 - January 2009
Kroll, a Marsh and McLennan Company August 2006 - July 2008
Signature Estate and Investment Advisors June 2005 - August 2006
UCLA May 2004 - June 2006
ING Direct July 2004 - September 2005
Skills
Financial Analysis, Corporate Finance, Financial Modeling, Management, Due Diligence, Internal Controls, Accounting, Finance, Restructuring, Business Development
Education
University of California, Los Angeles 2002 — 2006
B.A., Economics and Political Science
Boston Children's Hospital July 2014 - Present
Institute for Healthcare Improvement (IHI) October 2012 - July 2014
Connecticut Hospital Association October 2011 - October 2012
FAAS Inc. July 2010 - October 2011
New York State Communication Association June 2009 - June 2010
ING DIRECT January 2009 - May 2009
Skills
Leadership, Data Analysis, Public Speaking, Management, Event Planning, Program Management, Finance, Strategy
Education
State University of New York at New Paltz 2009 — 2010
Masters, Busines Administration
State University of New York at New Paltz 2005 — 2008
BA, Journalism: Focus in Public Relations
ING DIRECT Canada 2008 - Present
ING Direct 2002 - Present
Bell ExpressVu 2000 - January 2002
Citibank Canada July 1987 - August 1993
Skills
Banking, Mortgage Lending, Residential Mortgages, Credit, Internet Banking, Retail Banking, Call Centers, Loans, Mortgage Banking, Risk Management, Credit Analysis, Leadership, Commercial Banking, Credit Risk, Financial Risk, Customer Experience, Sales, Financial Services, Mutual Funds, Relationship Management, Investments, Mortgage Underwriting, Investment Banking, Financial Analysis, Management, Business Analysis, Customer Retention, Strategic Financial..., Finance, Portfolio Management, Underwriting, Mortgage Servicing, Credit Cards, Fraud, Fixed Income, Operational Risk, Consumer Lending, Commercial Mortgages, Insurance, Loan Origination, Executive Management, Lines Of Credit, Home Equity Lines of..., Analytics, Refinance, Vendor Management, Funding, Reporting & Analysis, Process Improvement, Customer Acquisition
Education
Collège de la Sainte Famille
The American University in Cairo
Bachelor of Arts (B.A.), Economics
Dell January 2014 - Present
Texas A&M University June 2012 - December 2013
Standonme,LLC November 2008 - May 2012
Fujitsu February 2008 - November 2008
ING DIRECT May 2007 - February 2008
SEI June 2006 - April 2007
Ally Financial Inc. April 2005 - June 2006
Unisys April 1999 - March 2004
Oracle December 1998 - April 1999
Skills
Sales, Sales Management, Oracle SQL, New Business Development, Finance, Public Relations, Team Leadership, Economics, Entrepreneurship, Venture Capital, Equity Research, Technology, Marketing Strategy, Market Research, Product Marketing, B2B2C, Oracle, Analytics, Solution Architecture, Business Intelligence, CRM, Testing, SQL, Requirements Analysis, Databases, Enterprise Software, Project Management, Business Analysis, Data Warehousing, Strategy
Education
Texas A&M University 2012 — 2013
Master of Business Administration (MBA), Management, Leadership, Strategy
Widener University 1997 — 1998
Master's degree, Computer Science
engage:BDR November 2013 - Present
Juhll Online Marketing March 2013 - June 2013
Adknowledge May 2011 - March 2012
ING DIRECT January 2011 - May 2011
WebVisible July 2010 - September 2010
LowerMyBills.com, an Experian Company 2004 - 2008
Skills
Lead Generation, Online Advertising, Affiliate Marketing, Customer Acquisition, PPC, Sales, Strategy, Customer Service, Mobile Marketing, Building Relationships, Marketing, SEM, Cold Calling, Analytics, CRM, Business Development, Digital Marketing, Start-ups, Online Marketing, Email Marketing, Advertising, E-commerce, Strategic Partnerships, SaaS, SEO, B2B, Account Management
Education
University of California, Los Angeles 1998 — 2001
B.A., Economics
UCSB
Olson Technology October 2012 - Present
CribFrog, Inc. August 2011 - December 2013
St. Cloud Small Business Development Center January 2009 - March 2013
Capital One January 2010 - April 2011
A & D Lakeside Services January 2007 - December 2010
Cargill June 2009 - August 2009
ING DIRECT May 2008 - October 2008
Skills
Product Development, Business Development, Online Marketing, Windows Server, Firewalls, Early-stage Startups, Small Business IT..., VMware, Entrepreneurship, Start-ups
Education
Saint Cloud State University - G.R. Herberger College of Business 2005 — 2009
Bachelor of Science
Temple University March 2015 - Present
Christiana Consulting November 2014 - February 2015
Higginbotham Beer Company May 2013 - February 2015
ING DIRECT April 2012 - September 2013
ING January 2011 - April 2012
ING May 2007 - June 2011
McNeil Consumer Healthcare - Johnson & Johnson August 2003 - June 2006
Bush Brothers & Company 2002 - 2003
Eli Lilly & Company 2000 - 2002
Skills
Brand Management, Brand Architecture, Analytics, Product Development, Social Media Marketing, Marketing, Online Advertising, Social Networking, Web Design, Marketing Strategy, Customer Insight, Segmentation, Brand Development, Product Marketing, Strategy, Competitive Analysis, Customer Experience, Market Research, Market Analysis, Digital Marketing, Forecasting, Marketing Communications, Product Innovation, Online Marketing, Direct Marketing, Marketing Management, Public Relations, Advertising, Strategic Thinking, Mobile Devices, Customer Acquisition, Consumer Insight, Business Strategy, Digital Strategy, Marketing Research, Strategic Partnerships, Market Planning, Start-ups, Entrepreneurship, Management, Cross-functional Team..., Sales, Strategic Planning, Mobile Marketing, Integrated Marketing, FMCG
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1998 — 2000
MBA
State University of New York College at Geneseo 1984 — 1988
BS
Skype December 2014 - Present
Microsoft March 2013 - December 2014
Microsoft October 2009 - February 2013
Microsoft August 2009 - October 2009
Microsoft February 2009 - July 2009
ePrice July 2008 - February 2009
ObjectWay November 2007 - July 2008
ING Direct 2007 - 2008
IT Soft 2006 - 2006
Skills
.NET, Microsoft Technologies, Mobile Applications, ASP.NET, C#, User Experience, TFS, Project Management, Architecture, Programming, User Interface, Windows Phone, Silverlight, Windows, Project Planning, Software Design, SOA, Software Development, Visual Studio, Enterprise Architecture, Testing, Scrum, Agile Methodologies, Software Project..., Agile Project Management, Software Engineering, Web Applications, WPF, Web Services, Tecnologie Microsoft, Sviluppo di software
Education
Università degli Studi di Genova 2001 — 2007
Laurea, Ingegneria Informatica
Deloitte June 2014 - August 2014
Capital One February 2013 - June 2013
Capital One February 2012 - February 2013
ING DIRECT January 2010 - February 2012
ING DIRECT 2008 - January 2010
ING DIRECT 2007 - 2008
ING DIRECT 2005 - 2006
ING DIRECT 2004 - 2005
ING DIRECT 2003 - 2004
ING DIRECT 2002 - 2003
Skills
Banking, Corporate Finance, Strategic Planning, Portfolio Management, Credit, Mortgage Lending, Loans, Fixed Income, Competitive Intelligence, Strategy, Due Diligence, Analysis, Financial Risk, Analytics, Leadership, Finance, Cross-functional Team..., Business Planning, Marketing, Brand Development, Marketing Strategy, Product Management, Financial Modeling, Securities, Credit Risk
Education
UCLA Anderson School of Management 2013 — 2015
Master of Business Administration (MBA)
University of California, Los Angeles 2000 — 2002
BA
Canadiana Financial March 2015 - Present
Street Capital April 2013 - March 2015
ING DIRECT September 2010 - April 2013
Scotiabank May 2004 - September 2010
Skills
Mortgage Lending, Loans, Credit, Mortgage Banking, Banking, Underwriting, Credit Analysis, Credit Risk, Residential Mortgages, Loan Origination, Financial Risk, Mortgage Underwriting, Risk Management, Retail Banking, Refinance, Portfolio Management, Financial Analysis, Insurance, Consumer Lending, Financial Services, Commercial Lending, Commercial Mortgages, Home Equity Lines of..., Mortgage Servicing, Relationship Management
Education
Trent University 1999 — 2004
Economics
U.S. Department of Veterans Affairs August 2014 - Present
Personal Health Care & Consulting, P.A July 2004 - August 2014
Capital One February 2012 - July 2013
ING DIRECT April 2004 - February 2012
Christiana Care Health System 2002 - 2004
Quality Family Physicians August 1999 - February 2003
USS John F. Kennedy CV-67, US Navy August 1992 - August 1995
Skills
Healthcare, Health, Healthcare Information..., Healthcare Management, Strategic Planning, EMR, Wellness, Family Medicine, Process Improvement, Leadership, Hospitals, Health Education, Policy, Program Management, Training, Project Management, Medicine, Prevention, Public Speaking, Public Health, Employee Wellness, Customer Service, Employee Benefits, Business Strategy, Management, Data Analysis, Team Building, Change Management, Leadership Development, Access, Risk Management, Executive Management, Consulting, Integration, Cross-functional Team..., Start-ups, Strategy, Organizational..., Analysis, Management Consulting, Operations Management, Vendor Management, Team Leadership, Budgets, Performance Management, Business Analysis, Entrepreneurship
Education
Christiana Care Health System 1998 — 1999
Family Medicine Residency Program, Chief Resident
Medical Center of Delaware/Christiana Care 1995 — 1998
Family Medicine Residency Program
Naval Hospital Portsmouth, VA 1991 — 1992
Psychiatry Internship
The University of Texas Medical School at Houston 1987 — 1991
MD, Medical
The University of Texas at Austin 1982 — 1986
BS, Chemical Engineering
TD April 2015 - Present
160over90 August 2014 - November 2014
PeopleMetrics January 2013 - August 2014
The Wistar Institute March 2011 - January 2013
ING DIRECT January 2007 - March 2011
Skills
Marketing, Public Relations, Internal Communications, Social Media, Marketing Communications, Media Relations, Management, Marketing Research, Integrated Marketing, Social Media Marketing, Project Management, Strategic Brand..., Editing, Newsletters, Social Networking, Customer Experience, Customer Experience...
Education
Temple University - Fox School of Business and Management 2012 — 2015
Masters of Business Administration, Marketing Management
University of Delaware 2003 — 2007
Bachelor of Arts, Journalism
Aluminum Athletic Equipment Co. November 2003 - Present
Philadelphia Eagles 2003 - 2004
ING Direct 2003 - 2004
Skills
Sports Marketing
Education
Temple University - Fox School of Business and Management 2000 — 2004
BBA, Marketing
Barclaycard US December 2014 - Present
Farmers Insurance January 2014 - December 2014
eBay Enterprise October 2012 - January 2014
ING DIRECT June 2008 - September 2012
Conde Nast June 2007 - May 2008
Education
University of Delaware 2007 — 2008
Master's, Statistics
University of Toledo 2004 — 2006
Master's, Applied Mathematics
Tongji University 1998 — 2002
BSc., Computer Science
Hess Corporation April 2014 - Present
Jacam Chemicals, LLC November 2012 - April 2014
First Class Mortgage November 2010 - August 2012
ING DIRECT May 2009 - September 2010
ING DIRECT May 2008 - May 2009
Skills
Mortgage, Credit, Customer Service, FHA, Finance, Loan Origination, Loans, Mortgage Banking, Mortgage Lending, Refinance, Sales, Team Building, Chemical, Oilfield, Residential Mortgages, Transportation
Education
Saint Cloud State University - G.R. Herberger College of Business 2005 — 2008
Bachelor of Science, Entrepreneurship, Finance
MED e-care Healthcare Solutions July 2011 - Present
The Learning Enrichment Foundation August 2009 - June 2011
MED e-care June 2008 - December 2008
D-Link January 2004 - March 2007
Concord Transporation January 2001 - August 2003
The Law Society of Upper Canada January 1999 - December 2000
ING DIRECT 1996 - 1997
Grand & Toy 1994 - 1996
Marusa Marketing 1992 - 1994
Skills
Marketing, Coaching, Leadership, Recruiting, Program Management, Training, Project Management, Management, Public Speaking, Strategic Planning, Leadership Development, Change Management, Training Delivery, Start-ups, Customer Experience, Customer Service, Banking, Team Leadership, Sales, Outsourcing, CRM, Call Center, Analytics, Key Performance..., System Administration, Monitors, Budgets, Team Building, Call Centers, Account Management, Negotiation, Technical Support, Management Consulting, Analysis, Vendor Management, Performance Management, Business Analysis, Business Process..., Cross-functional Team..., Strategy, Software Documentation, Process Improvement, Project Planning, Business Development, Solution Selling
Education
The University of Winnipeg 1980 — 1984
Capital One June 2012 - Present
QVC January 2010 - August 2012
ING Direct December 2007 - January 2010
QVC February 2006 - December 2007
GWF Associates April 2005 - February 2006
MarketSource Inc. 1999 - 2000
Skills
Illustrator, Premiere, Photoshop, Flash, HTML 5, CSS3, JavaScript, Responsive Design, Mobile Web Design, User Interface Design, User Experience Design, Information Architecture, Web Video, SEO, ADA compliance, Section 508, DOM, After Effects, DOM Scripting, Usability, Accessibility, Fireworks, Adobe Fireworks, Mobile Applications, AutoCAD, AutoCAD Civil 3D, AutoCAD Architecture, DraftSight, 3ds Max, Blender 3D, Toon Boom Animate, Adobe Edge Animate, Trigonometry, Digital Terrain Modeling, Real-time Simulation, Low Poly Modeling, User Experience, 3D Studio Max, Dreamweaver, CSS, HTML, Web Analytics, Web Design, AJAX, Wireframes, XHTML, 3D, User-centered Design, Usability Testing, Blender
Education
University of Advancing Technology 1996 — 1998
A.A., Multimedia
Camden County College 1992 — 1995
A.A.S., Computer Aided Design
Victaulic August 2015 - Present
B. Braun Medical - Pomeroy IT Solutions June 2013 - August 2015
Student October 2012 - June 2013
ING DIRECT June 2007 - April 2011
Skills
System Administration, Microsoft Office, Windows 7, Information Technology, Network Administration, Server Administration, Operating Systems, Windows XP, Lotus Notes, System Deployment, Active Directory, Computer Hardware, Networking, Customer Service, CompTIA A+ Certification, CompTIA Network+..., Windows Server, Windows 7 Migration, Windows Vista, Software Deployment, Social Media, Hardware Deployments, Upgrades, CompTIA A+
Education
The Ohio State University 2003 — 2007
Bachelor of Arts (BA)
FIS May 2015 - Present
TD October 2012 - September 2014
HSBC August 2010 - August 2012
ING DIRECT October 2007 - August 2010
Wachovia Corporation February 1992 - October 2007
National Community Bank February 1990 - February 1992
Wachovia Corporation June 1986 - February 1990
Burlington County Prosecutor's Office October 1983 - June 1986
Burlington County Probation Department April 1983 - October 1983
Skills
AML, KYC, Fraud, USA PATRIOT Act, Bank Secrecy Act, Risk Management, Banking, Financial Risk, Compliance, Financial Services, OFAC, Operational Risk, Securities, Credit, Enterprise Risk..., Risk Assessment, Operational Risk..., Credit Risk, Anti Money Laundering, Private Investigations, Loans, Retail Banking, Credit Cards, Due Diligence, Risk Analysis, Regulations, Mergers, Investigation, Fraud Detection, Financial Institutions, Finance, Enforcement, Capital Markets, Mergers & Acquisitions, Law Enforcement
Education
Temple University
B.A, Criminal Justice
New Jersey City University Jersey
M.S, Criminal Justice
University of Phoenix
M.A, Organizational Management
AppSense June 2014 - Present
AppSense March 2012 - Present
FusionStorm July 2011 - March 2012
Independent July 2011 - July 2011
RES Software April 2011 - June 2011
CONCERTive: Orchestrating IT January 2010 - April 2011
National Energy Partners 2010 - 2011
ING DIRECT October 2009 - January 2010
21st Century Insurance & Financial Services July 2009 - October 2009
MTM Technologies March 2006 - March 2009
Skills
VMware, Citrix, Microsoft Exchange, Active Directory, Windows, Information Technology, Data Center, Cloud Computing, System Deployment, Disaster Recovery, Storage, Virtualization, Infrastructure, Integration, Security, Architecture, HP, IT Management, VMware ESX, Troubleshooting, Windows Server, Servers, Enterprise Software, Pre-sales, Networking, Microsoft Technologies, VDI, SAN, Enterprise Architecture, SaaS, Solution Architecture, IT Strategy, Storage Area Networks, Professional Services, Managed Services, IT Operations, Cisco Technologies, Network Security, Server Architecture, IT Service Management, Consulting, Leadership, Project Management
Education
Stockton University 1992 — 1997
Bachelor’s Degree, Psychology
Edgewood High School
Lincoln Financial Group August 2013 - Present
The Archer Group April 2011 - August 2013
ING DIRECT 2009 - April 2011
ING Direct 2007 - 2009
AIG 2006 - 2007
Liberty Mutual 2004 - 2006
Skills
Web Analytics, Persona, Heuristic Evaluation, Task Analysis, User Experience, Information Architecture, Usability Testing, User-centered Design, User Interface Design, Usability, Wireframes, Mobile Applications, Agile Methodologies, Content Strategy, Rapid Prototyping, Product Management, Project Management, Agile Project Management, Scrum, SDLC, Software Development
Education
University of Delaware 2005 — 2008
Masters in Business Administration
Susquehanna University 2000 — 2004
Bachelor of Science in Business Administration, Finance, General
Capital One Investing October 2012 - Present
ING DIRECT April 2011 - October 2012
ING DIRECT October 2008 - July 2011
ING DIRECT April 2002 - October 2008
PrimeVest Financial Services February 2001 - April 2002
Skills
Data Analysis, Minitab, Six Sigma, Lean Thinking, Statistical Tools, Banking, Project Management, Sales Management, Leadership Development, Problem Solving, Training, Communication, Financial Analysis, Risk Management, Coaching, Sales, Career Development, Time Management, Mentoring, Customer Escalation..., Six Thinking Hats, Instructional Design, Change Management, Adult Learning Theory, Customer Service, Mortgage Lending, Leadership, Business Process, Management, Call Centers, Customer Experience, Performance Management, Analytics, Process Improvement, Team Leadership, Vendor Management, Business Process..., Team Building, Business Analysis, Program Management, Cross-functional Team..., Team Management
Education
Saint Cloud State University - G.R. Herberger College of Business 2003 — 2007
Environmental Science
University of Oxford 2004 — 2004
Literature
Ahold March 2014 - Present
Ahold USA August 2012 - April 2014
Intranet Benchmarking Forum (now Digital Workplace Group) May 2012 - August 2012
ING Direct April 2011 - December 2011
Telefonica O2 UK January 2008 - April 2011
Freelance June 2006 - January 2008
RAC November 2005 - May 2006
University of the West of England April 2004 - October 2005
Orange Personal Communications Services Limited 1999 - 2003
Orange Personal Communications Services Limited November 1998 - October 2000
Skills
Internal Communications, Copywriting, Copy Editing, Blogging, Editing, Strategic Communications, Photography, Magazines, Intranet, SharePoint Designer, Intranet Development, Photoshop, SharePoint, Google Sites, Communications Strategy, Corporate Events, Corporate Communications
Education
University of Bristol 2004 — 2006
Diploma, Creative Writing
The University of Northampton 1990 — 1993
BA (Hons) Combined Studies, History, English, Computing
Arrow Electronics December 2010 - Present
ING Direct November 2009 - December 2010
Skills
Account Management, Direct Sales, Leadership, Management, Microsoft Office, Microsoft Word, Sales Management
Education
St. Cloud State University - Herberger Business School 2004 — 2008
Bachelor of Science Degree in Marketing
Capital One January 2014 - Present
Capital One January 2008 - January 2014
ING DIRECT November 2004 - December 2007
Regent Broadcasting May 2003 - October 2004
Skills
Fitness Consulting, Wellness Coaching, Event Planning, Promotions, Nutritional Counseling, Event Management, Customer Service, Leadership, Marketing, Sales, Recruiting, Loans, Microsoft Publisher, Microsoft Office, Microsoft Excel, Microsoft Word, Coaching, Banking, Call Centers, Training, Team Leadership, Management
Education
St. Cloud State University - Herberger Business School 1999 — 2003
Bachelor's degree, Communications, Marketing & Public Relations
Spalding Catholic - Granville, IA 1986 — 1999
Capital One February 2012 - Present
Capital One October 2014 - January 2015
ING DIRECT August 2011 - February 2012
Best Buy November 2008 - January 2012
Starbucks July 2006 - November 2008
Skills
Attention To Detail, Self-confidence, Intuitive, Customer Service, Retail, Internet Banking, Microsoft Office, Networking, Social Networking, Budgets, Close Attention to..., Customer Experience, Time Management, Business Strategy, Motivation, Access, Sales
Education
St. Cloud State University 2010 — 2015
Bachelor's degree, Finance
Truckee Meadows Community College 2009 — 2010
None, Architecture
Citizens Bank September 2015 - Present
GE Capital May 2015 - September 2015
GE Capital November 2013 - May 2015
Barclays September 2012 - November 2013
ING DIRECT July 2010 - September 2012
University of Delaware August 2009 - August 2010
Skills
Credit, Economics, Funding, Forecasting, Pricing, Investment Banking, Econometrics, Trading Systems, Bloomberg Terminal, polypaths, Eviews, Cash Flow Forecasting, Cash Reporting, Microsoft Excel, Access, VBA, Banking, Community Reinvestment..., Liquidity, Risk Management, Risk Assessment, Financial Risk, Fixed Income, Market Risk, Investments, Trading, Finance, Portfolio Management, Financial Services, Management, Analysis, Strategy
Education
University of Delaware - Lerner College of Business and Economics 2009 — 2011
M.A, Economics
The Ohio State University 2005 — 2009
B.A, Economics
Westwood College March 2006 - Present
Old Navy June 2000 - January 2007
ING Direct June 2005 - March 2006
Skills
Mac, Microsoft Office, Team Building, PowerPoint, Social Networking, Photoshop, Adobe Creative Suite, Graphic Design, Sales, Microsoft Word, Outlook, Training, Public Speaking, Teaching, Microsoft Excel, Recruiting, Customer Service, Strategic Planning, Time Management, Advertising, Social Media, Facebook, Team Leadership, Process Scheduler, Higher Education, Event Planning, Leadership, Research, Career Development, Editing, Coaching, Public Relations, Career Counseling, Staff Development, Fundraising, Event Management, Leadership Development
Education
University of California, Los Angeles 2000 — 2005
Bachelor, Sociology. Minor in Spanish Linguistics
Universidad de Sevilla 2003 — 2003
Raymond Chabot Grant Thornton March 2013 - Present
Laboratoires Confab inc. September 2012 - March 2013
Raymond Chabot Grant Thornton August 2011 - September 2012
Pharmanet Canada Inc. July 2007 - June 2011
Pharmanet Canada, inc. February 2003 - July 2007
ING DIRECT September 2002 - January 2003
Skills
Aquisition de talent, Coaching, Gestion de la..., Human Resources, Leadership, Strategic Planning, Performance Management, Talent Management, Talent Acquisition, Employee Relations, Employee Engagement, Change Management, Succession Planning, French, Recruiting, HR Policies, Leadership Development, English, Team Management
Education
Université du Québec à Montréal / UQAM 1999 — 2002
Baccalauréat, Gestion des ressources humaines
Collège Édouard Montpetit, Longueuil 1994 — 1999
D.E.C., Techniques de bureautique
Capital One May 2015 - Present
Capital One May 2012 - May 2015
ING DIRECT 2007 - May 2012
WHP-TV 2000 - 2007
WHAG-TV 1999 - 2000
AccuWeather 1997 - 1999
Skills
Customer Service, Program Management, Coaching, Organizational..., Management, Call Center, Leadership, Human Resources, Customer Experience, Project Management, Onboarding, Microsoft Excel, Training, Social Media
Education
State University of New York College at Brockport 1992 — 1996
Bachelor, Meteorology
Capital One February 2013 - Present
ING DIRECT March 2011 - March 2013
e-Healthcare Solutions, LLC March 2007 - December 2011
Comcast November 2006 - March 2011
24/7 RealMedia October 2002 - October 2006
24/7 Real Media (a WPP Company) 2002 - 2006
Plus One Interactive Fitness September 2001 - May 2002
Breakaway Solutions August 2000 - August 2001
Subaru of America November 1998 - August 2000
Bell Atlantic (Verizon) May 1997 - November 1998
Skills
Linux, Apache, Unix, Solaris, Oracle, Databases, XML, MySQL, Integration, SQL, Software Development, Enterprise Architecture, Red Hat Linux, Data Center, Operating Systems, PL/SQL
Education
Temple University 1991 — 1997
Bachelors of Science, Computer and Information Systems
Capital One April 2013 - Present
ING Direct April 2012 - April 2013
SunTrust Bank May 2010 - October 2011
Wells Fargo Home Mortgage April 2009 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook
Education
Strayer University
UnitedHealth Group March 2012 - Present
UnitedHealth Group October 2009 - Present
Digital River October 2005 - July 2009
ING DIRECT July 2003 - September 2005
Coborn's Inc. December 1994 - July 2003
Skills
SQL, Java, C, C++, Visual Basic, COBOL, Oracle, DB2, Microsoft SQL Server, Access, Web Services, SoapUI, Eclipse, Subversion, Toad, Putty, Unix, Control-M, HP Quality Center, Microsoft Office, Iterative Methodologies, Agile & Waterfall..., Requirements Analysis, Test Planning, Test Execution, Test Case Generation, Defect Tracking, Root Cause Analysis, SDLC
Education
St. Cloud State University 1998 — 2002
Bachelor of Science, Business Computer Information Systems (BCIS)
Northstar Capital February 2015 - Present
Northstar Capital May 2008 - Present
North American Membership Group June 2005 - April 2008
ING Direct October 2002 - June 2005
Education
Saint Cloud State University - G.R. Herberger College of Business 2000 — 2004
B.S, Marketing
Exvere August 2013 - Present
United Online January 2012 - February 2013
ING DIRECT August 2009 - January 2012
Georgia Blu September 2006 - September 2009
ING DIRECT May 2008 - July 2009
ING DIRECT January 2007 - April 2008
ShareBuilder Corp. July 2005 - December 2006
Pittsburgh Pirates June 2004 - August 2004
Delafield Hambrecht April 2002 - June 2003
WR Hambrecht & Co. January 2001 - March 2002
Skills
Valuation, Business Strategy, Budgeting, Analysis, Financial Modeling, Financial Analysis, Corporate Development, Strategic Planning, Strategy Development, E-commerce, Online Marketing, Marketing Strategy, Social Media, Strategy, Customer Acquisition, Mergers & Acquisitions, Business Development, Budgets, Marketing, Market Research, Management, Investments, Leadership, Business Planning, Due Diligence, Finance
Education
Tuck School of Business at Dartmouth 2003 — 2005
MBA, General Management
Williams College 1993 — 1997
BA, Economics
Phillips Exeter Academy 1990 — 1993
Diploma with Honors
Capital One December 2012 - Present
ING DIRECT January 2010 - December 2012
ING DIRECT October 2008 - February 2010
ING DIRECT January 2008 - January 2009
ING DIRECT March 2004 - December 2007
Skills
Internet Banking, Banking, Email Marketing, Digital Marketing, Retail Banking, Cross Selling, Marketing, Online Advertising
Education
Thunderbird School of Global Management 1996 — 1998
MBA
University of Washington 1989 — 1993
BA
Radian March 2014 - Present
ING DIRECT 2009 - March 2014
Prudential Financial 2008 - 2009
GMAC-RFC April 2007 - October 2008
GMAC-RFC August 2003 - April 2007
Freedom Mort 2002 - 2003
Cendant Mortgage 1997 - 2002
Cendant Mortgage 1997 - 1999
Cendant Mortgage 1994 - 1997
Amwest Surety Insurance 1993 - 1994
Skills
Six Sigma, PMP
Education
Villanova University
Lean Six Sigma Master Black Belt Certification
Villanova University
PMP Advanced Master Certification Program
Danube Technologies, Inc
CSM - Certified SCRUM Master
Temple University - Fox School of Business and Management
BBA, Finance
Bank of America August 2010 - Present
Bank of America August 2008 - December 2009
ING DIRECT January 2008 - March 2008
MBNA October 2003 - December 2006
Citicards (Delaware) March 1998 - May 2003
Bank of New York (Delaware) October 1993 - October 1997
Springfield Institution for Savings January 1992 - October 1992
Digital Equipment Corporation October 1989 - July 1991
Digital Equipment Corporation November 1987 - October 1989
Skills
Banking, Project Management, Program Management, Testing, Requirements Analysis, Quality Assurance, Business Process, Cross-functional Team..., Management, Project Planning, Risk Management, Software Project...
Education
Stockton University 1981 — 1985
BS, Computer Science
Stockton State College
Bachelor, Science Computer Science
Delsea Regional High School 1977 — 1981
Capital One May 2015 - Present
Piedmont Advantage Credit Union November 2013 - Present
Piedmont Advantage Credit Union October 2012 - November 2013
ING Direct November 2011 - October 2012
ING DIRECT June 2010 - October 2011
ING DIRECT March 2007 - May 2010
Skills
Coaching, Banking, Customer Service, Mortgage Lending, Leadership Development, Customer Experience, Mortgage Banking, Loans, Change Management, Microsoft Office, Sales, PowerPoint, Leadership, Training, Management, Customer Satisfaction, Call Centers
Education
Towson 1999 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Towson University 1999 — 2003
BA, Business Management
RBC February 2015 - Present
RBC January 2010 - Present
RBC January 2009 - December 2009
AEC May 2005 - May 2007
ING Direct January 2003 - December 2003
Skills
Management, Process Improvement, Strategic Planning, Budgets, Marketing, Contract Negotiation, Market Planning, Project Management, Project Planning, Team Leadership, Operations Management, Change Management, Microsoft Office, Leadership, Contract Management
Education
St. Cloud State University - Herberger Business School 2003 — 2005
Master of Business Administration (MBA), Business Administration and Management, General
St. Cloud State University - Herberger Business School 1998 — 2002
Bachelor's degree, Marketing
RGP at Google April 2015 - Present
FireEye, Inc. June 2014 - January 2015
Cisco Systems May 2012 - June 2014
Concentric Solutions International October 2009 - January 2011
Aero Logistics August 2008 - October 2009
Wells October 2005 - August 2007
AT Kearney 2005 - 2006
Lithonia Lighting April 2002 - June 2003
ING DIRECT 2000 - 2002
Deloitte Consulting April 1997 - May 2000
Skills
Strategy, Mergers & Acquisitions, Finance, Management, Business Development, Corporate Finance, Start-ups, Cross-functional Team...
Education
Stanford University Graduate School of Business 2003 — 2005
MBA
ING Direct June 2008 - Present
ING DIRECT November 2006 - June 2008
ING DIRECT November 2005 - November 2006
Best Buy Corp 2001 - 2002
ProStaff 2001 - 2002
Skills
Project Management, Cross-functional Team...
Education
St. Cloud State University - Herberger Business School 2002 — 2005
Bachelor of Science, Accounting
The University of North Dakota 1998 — 2001
Aviation
Rosemount High School 1994 — 1998
Diploma
Glencore Zinc May 2015 - Present
Pratt & Whitney Canada August 2005 - May 2015
Bombardier Aerospace August 2003 - August 2005
ING DIRECT 2002 - 2005
Skills
Supply Chain, Supply Chain Management, Continuous Improvement, Inventory Management, Logistics, Hotel Management, Project Implementation, Sourcing & Procurement, Low Cost Country..., Aerospace, Strategic Sourcing, Supply Management, Value Stream Mapping, Purchasing
Education
Université du Québec à Montréal 2000 — 2003
Bachelor of Business Administration (B.B.A.), operations
I.T.H.Q 1997 — 2000
Hotel Management, Gestion et supervision des opérations
Great Plains National Bank Sr Loan Processor/Underwriter Assistant/Loan OriginatorSan Francisco Fire Credit UnionJuly 2013 - September 2013
Bank of America July 2012 - December 2012
ING DIRECT July 2009 - July 2012
ING DIRECT September 2007 - February 2009
OlympiaWest Mortgage Group, Inc 2003 - 2006
Greenpoint Mortgage Company September 1997 - March 2002
Skills
Mortgage Lending, Loss Mitigation, Default, Loans, Mortgage Banking, Real Estate, Portfolio Management, Underwriting, Short Sales, Refinance, Call Centers, Residential Mortgages, Management, Sales, Foreclosures, Training, Leadership, Mortgage Servicing, Credit, Loan Origination, Mortgage Underwriting, Credit Analysis, Loan Modifications, Banking, FHA
Education
University of California, Berkeley
BA, Psychology
Hyper Local Media April 2011 - April 2012
Foster School of Business, University of Washington September 2008 - June 2010
The Hacker Group July 2009 - September 2009
F5 Networks January 2009 - April 2009
ING Direct March 2005 - April 2008
Skills
Spanish, Marketing, Strategy, Business Development, Social Media Marketing
Education
University of Washington, Michael G. Foster School of Business 2008 — 2010
MBA, Finance
University of California, Berkeley 1998 — 2002
BA, Psychology
AgileTrailblazers June 2015 - Present
Inspirations In Glass July 2014 - Present
JPMorgan Chase September 2011 - July 2014
ING DIRECT February 2010 - October 2011
JP Morgan Chase December 2004 - May 2010
JPMC - Chase Card Services 2004 - May 2010
Siemens 2003 - 2004
Enerwise Global Technologies 2002 - 2004
DuPont 1987 - 1994
Kodak 1976 - 1987
Skills
Business Analysis, Data Warehousing
Education
University at Buffalo 1972 — 1976
Mathmatics
Wells Fargo January 2013 - Present
ING Direct June 2005 - December 2012
JPMorgan Chase 2001 - 2005
American Express 1995 - 2001
Skills
Credit Risk, Market Risk, Basel II, Banking, Financial Risk, Risk Management, ALM, Fixed Income, Bloomberg, Capital Markets, Stress Testing, Portfolio Management
Education
University of Arizona 1988 — 1994
PhD, Economics
Amazon Web Services February 2013 - Present
Options House May 2012 - January 2013
ING DIRECT June 2010 - April 2012
PEAK6 Online December 2009 - May 2010
Ontela March 2008 - December 2009
Virtuoso December 2007 - March 2008
Vulcan Inc September 2003 - December 2007
Sproqit Technologies January 2006 - June 2006
Skills
Testing, Test Automation, Agile, Management, Quality Assurance, C++, Scrum, System Testing, Databases, Test Management, Java, SDLC, Linux, Software Development, Android, Agile Methodologies, Mobile Devices, Agile Project Management, Manual Testing, Web Applications
Education
The University of Texas at Austin 1996 — 1998
MA, Astronomy/Astrophysics
University of Washington 1992 — 1996
BS, Physics and Astronomy
Ciber 2013 - 2014
Harvey Nash 2010 - 2013
T-Mobile 2011 - 2012
T-Mobile 2011 - 2012
Chinasoft International 2011 - 2011
Microsoft 2010 - 2011
Wicresoft 2010 - 2010
ING DIRECT 2009 - 2010
Excell Data January 2005 - May 2008
City of Seattle, DPD 2005 - 2008
Education
The Ohio State University
BSBA, Computer Science
JPMorgan Chase & Co. June 2014 - Present
Bank October 2010 - Present
Union Bank April 2012 - June 2014
Preferred Bank October 2010 - April 2012
Cathay Bank June 2007 - September 2010
Cathay Bank May 2007 - September 2010
ING DIRECT September 2002 - June 2007
ING DIRECT September 2002 - March 2007
Mitsubishi Heavy Industries July 2000 - July 2001
Skills
Customer Service, Sales Management, Strategic Planning, PowerPoint, Problem Solving, Analytics, Business Development, Microsoft Excel, Economics, Microsoft Office, Microsoft Word
Education
University of California 1997 — 2001
B.A, Economics
University of Southern California 1997 — 2001
Bachelor's degree, Economics
Comcast Cable October 2003 - Present
Comcast 2002 - Present
ING Direct January 1999 - October 2002
Education
Temple University 1989 — 1993
GMH Mortgage Services LLC May 2011 - Present
Capital Processing LLC May 2009 - October 2009
ING Mortgage FSB September 2008 - May 2009
ING DIRECT 2008 - 2009
Flagstar Bank February 2004 - September 2008
Skills
Mortgage Lending, Mortgage Banking, Loans, FHA, Funding, Refinance, Loan Origination, Residential Mortgages, Credit, USDA, FHA financing, Wholesale Lending, VA loans, Banking, Credit Analysis, Underwriting, Mortgage Underwriting, First Time Home Buyers, Real Estate, Finance, Government Loans, Construction Loans
Education
University of The Arts 1998 — 2002
Bachelor of Arts (B.A.)
ING DIRECT December 2011 - July 2012
ING DIRECT July 2008 - December 2011
Nation Point a subsidiary of Merrill Lynch 2005 - 2008
Merrill Lynch 2005 - 2008
Nation Point 2005 - 2008
Skills
Empower, Microsoft Word, Microsoft Excel, Outlook, OneNote, PowerPoint, Version One, Citrix, Production Support, Troubleshooting, Remote Troubleshooting, User Acceptance Testing
Education
University of California, Santa Barbara 1999 — 2004
BA, Global Studies
Early Warning Services August 2012 - Present
ING DIRECT October 2010 - July 2012
Administrative Office of the Courts November 2007 - August 2010
IBM, Bangalore 2003 - 2005
Skills
Quality Center, LoadRunner, Test Automation, QTP, Test Planning, JUnit, Selenium, SoapUI, Rational Functional..., Regression Testing
Education
The University of Akron 2005 — 2007
MS, Computer Science
Visvesvaraya Technological University 1999 — 2003
Bachelor of Engineering (B.E.), Computer Science
Capital One February 2014 - Present
Capital One February 2013 - February 2014
ING DIRECT February 2012 - February 2013
Performance Development Group February 2010 - February 2012
Kenexa 2011 - 2011
VWR International June 2006 - February 2010
StayWell Custom Communications May 2004 - June 2006
Skills
Flash, CSS, ActionScript, HTML, Dreamweaver, Android, PhoneGap, SQL, MySQL, User Experience, Web Applications, User Interface, Web Development, XML, Android Development, E-Learning, JavaScript, Mobile Applications, HTML 5, Mobile Devices, PHP
Education
The University of the Arts 1997 — 2001
BFA
Morgan Stanley Smith Barney September 2010 - Present
Comerica Securities June 2007 - September 2010
Ameriprise Financial March 2005 - June 2007
ING DIRECT 2004 - 2005
Education
University of California, Los Angeles
BA, Economics
Capital One April 2015 - Present
Capital One January 2014 - Present
Capital One May 2012 - January 2014
ING DIRECT May 2003 - May 2012
Skills
Mortgage Lending, Loan Servicing, Customer Service, Leadership, Six Sigma, Analysis, Microsoft Excel, Loans, Banking, Credit, Financial Services, Retail Banking, Mortgage Banking, Credit Risk
Education
St. Cloud State University - Herberger Business School 1999 — 2003
Marketing, Business
Central Minnesota Credit Union February 2012 - Present
HickoryTech 2010 - 2012
ING DIRECT October 2007 - July 2010
New River Medical Center 2010 - 2010
Skills
Human Resources, Employee Benefits, Employee Relations, HRIS, Performance Management, Talent Management, Time Management, Leadership Development, Management, Customer Service, Team Building, Outlook, Recruiting, Banking, Microsoft Office
Education
Saint Cloud State University - G.R. Herberger College of Business 2005 — 2009
Bachelor's degree, Business Management and Human Resources
State Farm Insurance June 2009 - Present
Park Avenue Financial/Insurance Services February 2009 - June 2009
ING DIRECT March 2003 - December 2008
Skills
Account Management, Office Administration, Training & Development, Management, Human Resources, Banking, Organizational..., Training Delivery, Recruiting
Education
The University of Texas at San Antonio
Father Martin's Ashley August 2013 - Present
Father Martin's Ashley August 2012 - August 2013
HARCO Maryland Federal Credit Union August 2010 - September 2012
ING DIRECT January 2007 - July 2008
Skills
Treatment, Healthcare, Clinical Research, Public Speaking, Sales, Research, Mental Health, Customer Service, Microsoft Word, Data Entry, Psychotherapy, Microsoft Excel
Education
University of Baltimore 2013 — 2015
Master of Science (M.S.), Accounting and Business Advisory Services
Wilmington 2006 — 2009
Bachelor's degree, Finance
Capital One February 2012 - August 2015
ING Direct June 2006 - February 2012
Skills
Erwin, Logical Data Modeling, Data Modeling, Data Warehouse..., Requirements Analysis, Dimensional Modeling, Database Design, PL/SQL, Data Integration, Informatica, Data Warehousing, Teradata, Data Quality, Agile Methodolgy, Agile Modeling, Cognos, Oracle, SQL, SDLC, Data Management, Databases, SQL Server Management..., Mortgage Banking, Data Architect, Data Governance, ETL, OLAP, Agile Methodologies, Data Migration, Integration, Business Intelligence, Requirements Gathering, Enterprise Architecture, DB2, Business Objects, Master Data Management
Education
Stockton University 1977 — 1982
BS, Physics
Netflix September 2010 - Present
ING DIRECT September 2004 - September 2010
Dade Behring October 2003 - September 2004
Fusura, LLC August 2002 - August 2003
KPMG Consulting, Inc. April 2002 - August 2002
Aether Systems August 2000 - March 2002
Virtualogic Inc. August 1999 - August 2000
Morgan Stanley March 1999 - August 1999
Bank One / First USA Inc. March 1994 - March 1999
Skills
Agile Methodologies, Cassandra, Java, Cloud Computing, REST, NoSQL, Distributed Systems, Big Data, Amazon Web Services..., System Architecture, Test Driven Development, Scalability
Education
The Johns Hopkins University 1999 — 2002
Masters, Computer Science
University of Delaware 1990 — 1995
Bachelors, Finance and MIS
CenturyLink Business for Enterprise 2015 - Present
VO Vintage Cycles 2012 - Present
Randstad Technologies US 2010 - 2011
Spohn & Associates 2009 - 2010
T-Mobile 2004 - 2009
ING DIRECT June 2003 - December 2004
Skills
Sales, Contract Negotiation, Supplier Negotiation, Building Relationships, Marketing, Marketing Strategy, Project Management, Organization, New Business Development, Business Strategy, Sales Management
Education
The University of Kansas 1998 — 2002
BA, Communications, Psychology, Business
Bloomington Jefferson High School 1994 — 1998
Stanford Law School March 2015 - Present
Stanford Law School February 2012 - March 2015
Essential Discovery October 2011 - February 2012
Essential Discovery April 2011 - September 2011
Latham & Watkins October 2008 - January 2010
ING Direct October 2004 - July 2005
Skills
Litigation, Legal Writing, Corporate Law, Commercial Litigation, Courts, Legal Research, Intellectual Property, Civil Litigation, Westlaw, Securities Regulation, SQL, Python, Microsoft Excel
Education
University of California, Los Angeles - School of Law 2006 — 2008
JD, Law
University of California, Los Angeles 2000 — 2004
BA, Political Science
Capital One June 2014 - Present
ING DIRECT March 2010 - Present
ING Direct USA February 2009 - October 2012
Skills
Banking, Coaching, Customer Service, Fraud, Leadership, Process Improvement, Team Leadership
Education
Saint Cloud State University - G.R. Herberger College of Business 2001 — 2005
Bachelor's degree, Finance, General, 3.75
Park Industries January 2012 - Present
ING DIRECT June 2008 - December 2011
Holiday Station Store 2004 - 2007
Skills
Microsoft Excel, Financial Analysis, Financial Reporting, Process Improvement, Credit, Customer Service, Sales Management, Retail Banking
Education
Saint Cloud State University - G.R. Herberger College of Business 2004 — 2008
Bachelor of Science (BS), Accounting and Finance
ING DIRECT July 2011 - Present
Live Nation June 2010 - September 2010
Skills
Customer Service, Banking, Sales, Microsoft Office, Microsoft Excel, Retail
Education
University of California, Los Angeles 2007 — 2011
B.A., Economics
SPS Commerce April 2013 - Present
SPS Commerce January 2012 - March 2013
SPS Commerce May 2011 - December 2011
ING DIRECT May 2008 - April 2011
Skills
SaaS, Solution Selling, Salesforce.com, B2B, Consultative Selling, Account Management, Lead Generation, Inside Sales, ERP, Selling, Sales Process, Cold Calling, Direct Sales, Territory Account...
Education
St. Cloud State University 2007 — 2011
Bachelors of Science, Management
CliftonLarsonAllen January 2012 - Present
ING Direct August 2006 - August 2009
ING Direct March 2005 - August 2006
Tena August 2002 - March 2005
Education
Saint Cloud State University - G.R. Herberger College of Business 2009 — 2011
Bachelor of Science (BS), Accounting
Saint Cloud State University - G.R. Herberger College of Business 1999 — 2002
Bachelor of Science (BS), Finance
The University of North Dakota
Capital One January 2013 - Present
ING DIRECT February 2006 - December 2012
Philadelphia Housing Authority May 2004 - February 2006
GE Capital 1997 - 2000
Skills
Procurement, Contract Management, Supply Chain Management, Risk Management, Process Improvement, Vendor Management, Change Management, Six Sigma, Project Management, Business Analysis, Management, Operations Management, Forecasting
Education
The George Washington University 2004 — 2005
Associate, Master’s Certificate in Government Contracting
University of Pittsburgh at Johnstown 1987 — 1991
Bachelor of Arts, Business Economics/Accounting
Yelp.com July 2012 - Present
Kae Properties, LLC 2008 - Present
Countrywide Financial Corporation 2006 - 2008
ING DIRECT 2004 - 2006
Skills
Salesforce.com, Lead Generation, Sales, Online Advertising, Account Management, Strategic Partnerships, Advertising, Online Marketing, Event Planning, Customer Service, Facebook
Education
University of California, Los Angeles
Economics
PennyMac October 2011 - Present
ING DIRECT October 2007 - October 2011
Argent Mortgage Company June 2004 - May 2007
Skills
Mortgage Lending, Credit Risk, Mortgage Banking, Credit Analysis, Banking, Underwriting, Credit, Refinance, Loan Origination, Real Estate, Loans, FHA, Finance, Cross Selling, Financial Risk, Residential Mortgages, Risk Management
Education
UC Riverside 1997 — 2002
BA, Chemistry and Statistics
Manulife Bank of Canada July 2011 - Present
Citi November 2007 - December 2009
ING DIRECT May 1997 - September 2005
Skills
Banking, Credit, Customer Service, Retail Banking, Mortgage Lending, Loans, Risk Management, Credit Risk, Relationship Management, Microsoft Excel, Office Administration, Financial Analysis, Financial Services
Education
Trent University 1983 — 1987
Bachelor's degree, History -Business
BAYADA Home Health Care June 2012 - Present
Christiana Care Health System May 2010 - June 2012
Brew HA HA August 2009 - May 2010
ING DIRECT May 2006 - May 2009
Skills
Microsoft Office, Six Sigma, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Team Building, Team Leadership
Education
Strayer University (DE) 2010 — 2013
Master of Business Administration, Human Resources Management
Wilmington College 2005 — 2009
Bachelor of Science, Criminal Justice
MUFG in the Americas August 2015 - Present
Wells Fargo October 2013 - August 2015
Wells Fargo 2013 - September 2013
USA Networks "Burn Notice" Season 5 & 6 January 2011 - December 2012
USA Networks "Burn Notice" Season 4 March 2010 - March 2011
CBS "Numb3rs" Season 6 October 2009 - March 2010
ING DIRECT November 2008 - October 2009
Newark Film Festival April 2008 - September 2008
Raclyn Management, L.L.P. April 2008 - September 2008
Skills
Office Management, Inventory Managment, Document Preparation, Records Managment, Microsoft Office Suite, Strong Communication..., Meeting and Event..., Final Cut Pro, Spreadsheet and..., Mac & PC, Quickbooks Pro, Inventory Management, QuickBooks, Microsoft Office, Microsoft Word, Video, Photoshop, Microsoft Excel, Leadership, Editing, Customer Service
Education
Temple University 2004 — 2008
Bachelor of Science, Communications
U.S. Bank July 2012 - Present
ING DIRECT January 2010 - February 2011
Skills
Portfolio Management, Banking, Financial Analysis
Education
Saint Cloud State University - G.R. Herberger College of Business 2010 — 2012
Master's Degree, Applied Economics
Saint Cloud State University - G.R. Herberger College of Business 2008 — 2012
Bachelor of Arts (B.A.), Business Economics
St Cloud Hospital June 2012 - Present
ING DIRECT August 2006 - June 2012
Education
Saint Cloud State University - G.R. Herberger College of Business 1996 — 2001
Bachelor's degree, Business Computer Information Systems
Bank of America 2012 - 2013
ING Direct 2007 - 2012
Decision One Mortgage 2005 - 2007
Skills
Mortgage Underwriting, Layered Risk Analysis, Credit Analysis, Fraud Detection, Income & DTI, Compliance & Quality..., Operational Process..., Repurchase Review &..., Title Review, Appraisal Review, Excellent Customer..., Paperless Work..., Financial Risk, Underwriting, Appraisals, Residential Mortgages, Retail Banking, Risk Management
Education
UCLA
Bachelor of Science (BSc)
Intercontinental Exchange June 2011 - Present
ING Direct December 2010 - May 2011
Sage February 2010 - October 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Financial Analysis, Banking, Risk Management, Strategic Planning, Project Management, Business Analysis, Investments, Management, Microsoft Word, PowerPoint, Business Strategy, Change Management, Process Improvement, Portfolio Management, Financial Modeling, Sales, Accounting
Education
Suffolk County Community College 1973 — 1975
Associate's degree, Computer Science