Navy Federal Credit Union
Navy Federal Credit Union is a US credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration. Navy Federal is the largest natural member credit union in the United States, both in asset size and in membership. Designated CEO: Mary McDuffie (18 Jan 2019–) CEO: Cutler Dawson (5 Dec 2004–18 Jan 2019) Customer service: 00 800 0842 6328 Headquarters: Vienna, Virginia, United States Members: 8,121,667 (Q3, 2018) Number of locations: 300
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Navy Federal Credit Union Employees
Navy Federal Credit Union August 2008 - Present
Education
Pensacola Junior College
First Transit June 2014 - Present
Escambia County Public Safety February 2004 - October 2014
FedEx January 2013 - August 2013
Navy Federal Credit Union August 2004 - August 2011
Skills
Credit, Loans, Banking, Mortgage Lending, Financial Analysis, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Credit Analysis, FHA, Team Building, Consumer Lending, Cash Management, Loan Origination
Education
Pensacola State College
Ally Financial Inc. August 2015 - Present
Exeter Finance Corp November 2011 - May 2015
Pen Air Federal Credit Union November 2009 - November 2011
Navy Federal Credit Union April 2009 - November 2009
GM Americredit Financial Services November 2003 - January 2009
Whitney National Bank now Hancock Bank April 1999 - November 2003
Skills
Customer Service, Management, Sales, Leadership, Sales Management, Process Improvement, Credit, Accounting, Call Centers
Education
University of West Florida 1998 — 2001
Bachelor's Degree, Social Sciences
Pensacola State College 1990 — 1993
Associate's Degree, General Studies
Navy Federal Credit Union May 2013 - Present
Tech Jr. LLC October 2012 - March 2013
Specialized Marketing International September 2010 - November 2012
Techsoft June 2008 - April 2009
Skills
Technical Demonstrations, Networking, Computer Repair, Troubleshooting, Remote Troubleshooting, Cisco IOS, Cisco Routers, Cisco Technologies, Help Desk Support, LAN-WAN, Printers, Remote Desktop, Technical Support, Testing, Network Engineering, Network Security, Servers, Network Administration
Education
Pensacola State College 2012 — 2014
Associate of Science (AS), Information Computer Technology
West Florida High School of Advanced Technology 2005 — 2009
Cisco Networking
Pen Air Federal Credit Union October 2013 - Present
Pen Air Federal Credit Union January 2008 - October 2013
Navy Federal Credit Union June 2000 - August 2004
Skills
Customer Service, Credit, Consumer Lending, Credit Unions, Loans, Banking, Sales, Deposits, Mortgage Lending, Cross Selling, Branch Banking, Branch Management, Lines Of Credit, Loan Origination, Small Business Lending, Team Leadership
Education
Pine Forest High School 1980 — 1984
High School Diploma
Pensacola Junior College
Associate of Arts (AA), Business/Accounting
Navy Federal Credit Union August 2014 - Present
Thirty-One Gifts July 2011 - Present
Santa Rosa County Board of Commissioners March 2013 - August 2014
Express Employment Professionals January 2011 - February 2012
Education Affiliates 2009 - 2010
Trustmark National Bank February 2007 - May 2009
Skills
Staffing Services, Healthcare Staffing, Professional Staffing, Temporary Staffing, Staffing Industry, Direct Sales, Administrative Support, Education, Adult Education, HR Solutions, Temporary Placement, Career Counseling, Customer Service, HRIS, Human Resources, Talent Management, Time Management, Administrative..., Talent Acquisition, Healthcare, Benefits Administration, Recruiting, Employee Benefits, Training, Industrial Sector, Fundraising, Technical Recruiting, Leadership, Interviews, Employee Relations, Employee Training, Onboarding, Team Building, Networking, Organizational..., Coaching, Management, Staff Development, Leadership Development, Hiring, New Hire Orientations, Payroll, Public Speaking, Applicant Tracking..., Marketing, Event Planning, Social Networking, Sales, Administration, Resume Writing
Education
University of West Florida - College of Business 2005 — 2008
Bachelor of Science, Business Administration Management
Pensacola Junior College 2002 — 2004
Associate of Arts, Education
Navy Federal Credit Union June 2015 - Present
Central Payment April 2015 - Present
Howard Enterprises January 2013 - Present
West Corporation September 2014 - December 2014
Northwest Professional Baseball LLC (Pensacola Blue Wahoos) April 2014 - August 2014
McDonald's Corporation June 2013 - August 2014
Pen Air Federal Credit Union June 2013 - June 2014
KFC March 2012 - April 2014
Florida DECA 2013 - 2014
Florida DECA 2013 - 2014
Skills
Accounting, Banking, Retail Banking, Retail Sales, Restaurant Management, Retail Category..., Entrepreneurship, Entrepreneurship..., Non-profit..., Customer Service, Call Center Development, Healthcare, Leadership, Public Speaking, Microsoft Office
Education
Pensacola State College 2014 — 2016
Master of Business Administration (M.B.A.), International Business
Booker T Washington High School 2010 — 2014
Navy Federal Credit Union August 2013 - Present
Clearwire (Sprint Corporation) August 2012 - August 2013
Quality Inn March 2011 - August 2012
McGuire's Irish Pub March 2010 - January 2011
The Fish House April 2007 - October 2009
Skills
Hospitality Management, Hospitality, Hotels, Networking, Technical Support, Wireless Networking, Call Centers, Troubleshooting, Restaurants, Customer Service, Computer Hardware, Operating Systems, Information Technology, Web Chat, Telecommunications, DHCP, VoIP, Security, Wireless, WiMAX, DNS, System Deployment, Routers, Computer Network..., LAN-WAN, VPN, Help Desk Support, Windows, Software Installation, TCP/IP, Active Directory, Cisco Technologies, Windows XP, Network Administration, Windows 7, IT Operations, Hardware, Servers, System Administration, Microsoft Technologies, Microsoft Exchange
Education
Pensacola State College 2014 — 2016
Information Technology Security
Pensacola State College 2011 — 2013
A.A.S, Computer Information Technology, 3.64
Navy Federal Credit Union August 2012 - Present
University of West Florida May 2012 - September 2012
Cox Communications December 2010 - May 2012
CMA CGM July 2007 - September 2009
Gulf Power Company August 2005 - May 2007
Skills
Microsoft Office, Access, PowerPoint, Microsoft Excel, Analysis, Inbound Marketing, Post Campaign Analysis, Offer Development
Education
University of West Florida - College of Business 2004 — 2007
B.S.B.A., Management Information Systems
Pensacola Junior College 2002 — 2004
A.A., General Studies
Navy Federal Credit Union June 2011 - Present
Sears Holdings Corporation November 2005 - June 2011
Landrum Human Resouces September 2005 - June 2011
Solutia 1998 - 2004
Skills
Recruiting, Strategic Planning, Customer Service, FMLA, Performance Management, Time Management, Hiring, Microsoft Excel, Onboarding, Internet Recruiting, Deferred Compensation, Employee Relations, Microsoft Office, Talent Management, Sourcing, Organizational..., Employee Training, Management, Technical Recruiting, Employee Engagement, College Recruiting, Process Improvement, Applicant Tracking..., Coaching, HRIS, Resume Writing, Team Building, Team Leadership, PeopleSoft, New Hire Orientations, Temporary Placement, Leadership Development, Human Resources, Benefits Administration, Talent Acquisition, Training, Payroll, Interviews, Employee Benefits, HR Policies, Personnel Management, Benefits Negotiation, Staffing Services, Contract Recruitment, SDLC, Workforce Planning, Succession Planning
Education
Pensacola Junior College
Business Administration
Self-employed July 2010 - Present
Wachovia Bank 2005 - 2007
Landiscor Real Estate Mapping 1999 - 2001
Washington Mutual Bank 1997 - 1999
Navy Federal Credit Union 1997 - 1997
Great Lakes Credit Union 1996 - 1997
Columbia Lutheran 1994 - 1996
Skills
Training, Marketing, Leadership, Makeup Artistry, Styling, Fashion, Cosmetics, Photography, Visual Merchandising, Photoshop, Creative Direction, Retail, Graphic Design, Illustrator, Adobe Creative Suite
Education
North Seattle College 2012 — 2015
Associates in Business/ Arts, 3.53
Pensacola State College 2009 — 2010
Esthetic, Esthetician (Facial Specialist), 4.0
Pensacola State College 2008 — 2010
Cosmetology/Cosmetologist, General
Steak n Shake May 2014 - September 2014
Navy Federal Credit Union July 2013 - November 2013
Express Clothing July 2011 - February 2013
Silver Screen Theater May 2009 - March 2011
Veteran Affair Mental Health Clinic May 2009 - July 2009
Education
Pensacola State College
None, Multimedia Technology
Navy Federal Credit Union January 2011 - Present
Fannie Mae July 2010 - November 2010
Wells Fargo Home Mortgage August 2009 - July 2010
Freddie Mac December 2008 - August 2009
Bank of America March 2003 - May 2005
Unisource August 2001 - March 2003
Florida Community College of Jacksonville January 2000 - August 2001
Skills
Mortgage Lending, Loans, Credit, Refinance, Loss Mitigation, Loan Servicing, Mortgage Banking, Insurance, Foreclosures, Banking, Loan Origination, Residential Mortgages, Risk Management, Outlook, Mortgage Servicing, Credit Analysis, Software Documentation, Underwriting, VA loans
Education
Prince George's Community College
AA, General Studies
H2 Performance Consulting October 2014 - June 2015
BDS Marketing July 2013 - December 2013
h.h. gregg January 2011 - September 2011
New Vision Computers 2010 - 2010
Gulf Coast Physician Partners 2008 - 2008
Navy Federal Credit Union 2005 - 2006
Skills
Customer Service, Access, Outlook, Windows, Management, Social Networking, Team Leadership, Sales, Customer Satisfaction, Retail, Time Management, Leadership Development, Social Media, Product Marketing, Market Research, Human Resources, Training, Marketing, Merchandising, Leadership, Team Building, Teamwork, Microsoft Office, Public Speaking, Analysis, Microsoft Word, Strategic Planning, Business Analysis
Education
University of West Florida - College of Business 2012 — 2015
Bachelors of Science in Business Administration, Management Information Systems
New Horizon Computer Learning Center 2009 — 2010
Microsoft Certified IT Professional Program
University of Cambridge 2003 — 2003
International Summer School
Pensacola State College
Associate of Arts (A.A.), Business, High Honors
Kubasaki High School
Navy Federal Credit Union November 2014 - Present
Skills
Research, Analysis, Budgets, Community Outreach, Customer Service, General Ledger, Government, Higher Education, Leadership, Leadership Development, Microsoft Excel, Nonprofits, Policy, Process Improvement, Program Management, Project Management, Public Speaking, Microsoft Office
Education
Prairie View A&M University 2002 — 2005
BBA, Finance
Navy Federal Credit Union June 2007 - Present
Navy Federal Credit Union September 2012 - May 2015
Navy Federal Credit Union June 2007 - August 2012
Skills
Time Management, Organization, Team Leadership, Coaching, Public Speaking, Priority Setting, Networking, Microsoft Excel, Learning Quickly, People-oriented, Strongly self-motivated, Training, Social Networking, Employee Training, Human Resources, Team Building, Recruiting, Banking, Customer Service, PowerPoint, Process Improvement, Call Centers, Financial Analysis, Management, Leadership, Credit, Sales, Quality Assurance
Education
University of West Florida - College of Business 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Pensacola Junior College 2007 — 2009
Associate of Arts (AA), General Studies
AimLoan.com October 2014 - Present
Navy Federal Credit Union September 2013 - November 2013
Aerotek October 2012 - September 2013
Center for Sight October 2012 - October 2012
Landrum Staffing Services, Inc June 2012 - September 2012
Data Montior Systems September 2007 - January 2012
Crown Management Inc May 2005 - August 2007
Telco of Florida Credit Union July 2000 - May 2005
Skills
Customer Service, Outlook, Human Resources, Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Office Administration, Time Management, Mortgage Lending
Education
Southern Illinois University, Carbondale 2007 — 2008
Bachelor of Science (B.S.), Workforce Development and Training
Pensacola Junior College 1997 — 1999
Associate of Arts (A.A.), General Studies
Navy Federal Credit Union September 2015 - Present
Navy Federal Credit Union May 2012 - September 2015
Navy Federal Credit Union April 2006 - May 2012
Luxottica Retail January 2001 - March 2006
Skills
Banking, Credit, Customer Service, Management, Credit Analysis, Leadership, Loans, Sales Management, Team Leadership, Finance, Account Management, Team Building, Coaching, Data Analysis, Microsoft Excel, Microsoft Word, PowerPoint
Education
Pensacola State College
Navy Federal Credit Union February 2013 - Present
Navy Federal Credit Union December 2012 - Present
Navy Federal Credit Union May 2012 - August 2012
Skills
Press Kits, Press Releases, Social Media, Social Networking, Facebook, Foursquare, LinkedIn, Twitter, Word, Microsoft Excel, PowerPoint, Instagram, Mac OS X, Organization, Corporate Communications, Microsoft Office, Public Relations, Time Management, Microsoft Word, Social Media Marketing, Customer Service, Management, Marketing Communications, OS X, Event Planning, Strategic Communications
Education
Radford University 2008 — 2012
Bachelor of Science (B.S.), Communication; Concentration in Public Relations
Navy Federal Credit Union March 2013 - Present
Howard University Hospital August 2014 - December 2014
Community Family Life Services September 2013 - December 2013
EagleBank November 2010 - September 2013
Skills
Human Resources, Interpersonal..., Strategic Planning, Written Communication, Organization Skills, Priority Management, Customer Service, Discretion, Problem Solving, Confidentiality, Microsoft Office, Oral Communication, Research, Time Management, Finance, Banking, Loans, Social Services, Sociology, Community Outreach
Education
University of Maryland University College 2012 — 2014
Bachelor's Degree, Social Sciences
Prince George's Community College 2008 — 2012
Associate of Arts (AA), Sociology
Navy Federal Credit Union January 2015 - Present
Navy Federal Credit Union July 2014 - January 2015
Cox Enterprises December 2012 - April 2014
Cox Communications March 2006 - December 2012
Cox Communications October 2003 - March 2006
West Corporation June 2001 - October 2003
Skills
Organization, Customer Service, Communication, Multitasking Skills, DMS & BTS Switch for..., Effective questioning..., Assisting escalated..., Assistance with Billing..., Customer Satisfaction, Data Entry, Leadership, Invoicing, Social Networking, Technical Support, Telephone Skills, Time Management, Call Centers, Customer Retention, Training, Sales, People Skills, Customer Experience, Networking, PowerPoint, Microsoft Office, Microsoft Word, Teamwork, Microsoft Excel, Critical Thinking, Troubleshooting, Analysis, Team Building
Education
Pensacola State College 1999 — 2006
Associate's Degree, General Studies
Woodham High School 1994 — 1997
High School Diploma
Sage Payment Solutions December 2000 - Present
Navy Federal Credit Union 1996 - 2000
Skills
Merchant Services, Payment Card Processing, Debit Cards, Electronic Payments, Credit Cards, Payment Systems, Payment Gateways, Mobile Payments, Acquiring, E-payments, Payments, Cards, Financial Risk..., Compliance, ACH, AML, Banking, Credit, Credit Analysis, Credit Risk, E-commerce, Executive Management, Financial Risk, Fraud, Gift Cards, Merchant Acquiring, PCI DSS, Payment Industry, Payment Services, Relationship Management, Risk Management, Strategic Partnerships, Transaction Processing, Compliance Management, Standards Compliance
Education
Radford University
Navy Federal Credit Union August 2014 - Present
Navy Federal Credit Union December 2012 - August 2014
University of West Florida January 2011 - August 2012
Romano's Macaroni Grill February 2011 - December 2011
Miller's Ale House February 2010 - January 2011
JPMorgan Chase January 2009 - August 2009
Doubletree Hotel March 2005 - August 2009
Best Buy November 2001 - August 2004
Skills
C++, Statistical Analysis..., Excel, Word, PowerPoint, Training Skills, Multitasker, Team Leadership, Innovative Thinking, Professional Standards, Microsoft Excel, Statistics, Microsoft Word
Education
University of West Florida 2011 — 2012
Bachelor of Science (B.S.), Financial Mathematics and Applied Statistics, 3.85
Pensacola State College 2009 — 2010
Associate of Arts, Mathematics, 3.86
Navy Federal Credit Union August 2011 - November 2013
Wells Fargo January 2007 - July 2008
Bank of America December 1997 - December 2006
Skills
Mortgage Lending, Residential Mortgages, Retail Banking, Commercial Lending, Small Business Lending, Jumbo Mortgage
Education
Pensacola State College
Navy Federal Credit Union May 2012 - Present
Firehouse Subs June 2009 - July 2011
American Blue Ribbon Holdings, LLC April 2007 - August 2007
Carmike Cinemas May 2006 - August 2006
Skills
Cashiering, Customer Service, Critical Thinking, Research, Presentations, Writing, PowerPoint, Word Processing, Spreadsheets, Collection Systems
Education
University of West Florida 2009 — 2012
Bachelor of Arts (B.A.), Political Science
Pensacola Junior College 2007 — 2009
Associate of Arts (A.A.), History
Woodham High School 2004 — 2007
High School Diploma
RGIS February 2013 - Present
RGIS February 2013 - February 2014
Navy Federal Credit Union October 2005 - May 2011
Skills
Analysis, Accounting, Auditing, Financial Accounting, Accounts Payable, QuickBooks, Account Reconciliation, Microsoft Excel, General Ledger, Accounts Receivable, Bookkeeping
Education
University of West Florida - College of Business 2011 — 2013
Pensacola State College 2006 — 2011
Associate of Arts (AA), Accounting and Business/Management
Binictican Elementary
Navy Federal Credit Union November 2012 - Present
NAVY FEDERAL November 2012 - November 2013
AWKO Law Firm June 2011 - August 2012
Skills
Mortgage Lending, Legal Research, Legal Assistance, Legal Documents, Residential Mortgages
Education
Pensacola Junior College 2002 — 2009
Associate's degree, Legal Assistant/Paralegal
Mid-Atlantic Federal Credit Union January 2009 - Present
Mid-Altlantic Federal Credit Union January 1977 - January 2009
Navy Federal Credit Union 1972 - 1977
United States Air Force Security Service 1968 - 1972
Skills
Credit, Loans, Credit Analysis, Financial Counceling, Financial Analysis, Strategic Planning, Community Outreach, Finance, Management, Portfolio Management, Networking, Leadership, Budgets, Nonprofits, Customer Service, Public Speaking, Credit Reports, Financial Literacy..., Strategic Leadership, Credit Unions, Program Management, Credit Reporting, Team Building
Education
Howard University School Without Walls 1978 — 1979
Consumer Education
Prince George's Community College 1976 — 1977
Real Estate
University of Maryland College Park 1971 — 1972
Fairmont Heights 1964 — 1968
High School Diploma
Navy Federal Credit Union April 2014 - Present
The Rappaport Companies 1994 - April 2014
Communi-K, Inc. 1989 - 1994
Skills
Social Media, Social Media Marketing, Marketing Communications, Direct Marketing, Marketing Strategy, Email Marketing, Strategic Communications, Brand Development, Press Releases, Sales, Online Marketing, Advertising, Online Advertising, Marketing, Public Speaking
Education
Georgetown Univeristy 2012 — 2015
Pursuing MA, Public Relations/Corporate Communications
George C. Marshall HS
Radford University
B.A., Journalism & Spanish
Alorica April 2014 - Present
PCF - Publishers Circulation Fulfillment July 2010 - Present
PCF - Publishers Circulation Fulfillment July 2012 - November 2012
PCF - Publishers Circulation Fulfillment July 2010 - July 2012
Bureau of the Census April 2010 - July 2010
Navy Federal Credit Union April 2006 - November 2009
Skills
Supervisory Experience, Customer Service, Technical Support, Customer Acquisition, Customer Retention, Customer Satisfaction, Communication Skills, Supervisory Skills, Computer Proficiency, Focus Groups, Microsoft Excel, Microsoft Word, Siebel, Outlook, Witness, Team Building, Dependable Team Player, Avaya, File Management, Troubleshooting, Key Performance...
Education
Pensacola Junior College 2003 — 2004
Credits towards AA, Business, Management, Marketing, and Related Support Services
Escambia High School 1994 — 1997
High School Diploma, General Studies
Navy Federal Credit Union April 2013 - Present
PNC December 2012 - April 2013
PNC Bank December 2011 - February 2013
Wells Fargo May 2010 - December 2011
Winn Dixie Stores January 2008 - August 2011
Skills
Banking, Retail Banking, Cash Management, Customer Service, Customer Engagement, Vault, ATMs, Cold Calling, Team Leadership
Education
Pensacola Junior College 2010 — 2011
Advance America August 2008 - Present
GEICO March 2006 - June 2008
Navy Federal Credit Union October 2001 - September 2005
Skills
Customer Service, Cash, Telephone, Computers, Customer Satisfaction, Writing, Creative Writing, Research, History
Education
Post University 2013 — 2015
Bachelor of Business Administration (B.B.A.)
University of Phoenix 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
Navy Federal Credit Union January 2011 - Present
Davis Dental August 2001 - November 2008
Skills
Consumer Lending, Banking, Customer Service, Loans, Supervisory Skills, PeopleSoft, Outlook, Team Leadership, Training, Process Improvement, Risk Management, Microsoft Office, Credit, Team Building, Management
Education
Pensacola Junior College 1975 — 1978
AA, General
EduCare, Inc. Family Practice PhysicianJoyce Meyer Ministries1978 - 2011
Navy Federal Credit Union July 1978 - January 2007
Education
Philadelphia College of Osteopathic Medicine 1972 — 1976
D. O., Osteopathic Medicine
PNC Financial Services Group May 2010 - Present
M&T Bank 2009 - 2010
Navy Federal Credit Union 2008 - 2009
Andrews Federal Credit Union 2007 - 2008
USAA 2002 - 2007
Oakwood Homes (part of Berkshire Hathaway) 1996 - 2002
Fleet Bank 1993 - 1996
Skills
Leadership Development, Consultative Selling, Credit, Mortgage, Loans, Credit Analysis, Risk Management, Mortgage Lending, Banking, Commercial Lending, Training, Financial Services, Underwriting, Portfolio Management, Selling, Retail Banking, Leadership, Small Business Lending, Finance, Strategy, Credit Cards, Consumer Lending, Customer Service, Sales, Call Centers, Cross Selling, Process Improvement, Financial Risk, Coaching, Customer Satisfaction, Executive Management, Loss Mitigation, Investments
Education
Plymouth State University 1984 — 1988
bs, School Of Business
Villanova University
Certification, Six Sigma
Navy Federal Credit Union September 2015 - Present
Adult and Child Mental Health May 2015 - Present
Arc Santa Rosa November 2013 - February 2015
University of West Florida May 2012 - May 2013
Members First Credit Union of FL January 2010 - May 2012
Skills
Community Outreach, Psychology, Crisis Intervention, Program Development, Volunteer Management, Critical Thinking, Developmental..., Classroom, Case Management, Social Services
Education
University of West Florida 2014 — 2015
Master's Degree, Social Work
University of West Florida 2011 — 2013
Bachelor of Science (B.S.), Social Work
Pensacola State College 2007 — 2010
Associate of Arts (AA), General Studies
Kaplan University February 2014 - Present
Providence Chapel November 2009 - Present
Navy Federal Credit Union December 2012 - October 2013
Pensacola State College September 2007 - May 2013
A Better Choice, LLC February 2004 - 2013
Regions Bank September 2007 - May 2009
Wesley D. Peaden Independent Financial Adviser May 2005 - September 2007
New South Federal Savings Bank February 2005 - October 2005
Washington Mutual Finance September 2000 - February 2004
Sleep Street June 1999 - September 2000
Skills
Public Speaking, Sales Presentations, Sales Management, New Business Development, Leadership Development, Staff Development, Financial Reporting, Banking, Investment Banking, Mortgage Lending, Mortgage Underwriting, Consumer Financing, Presentation Development, Presentation Coaching, Singing, Acoustic Guitar, Financial Risk, Start-up Consulting, Social Media Marketing, Marketing Communications, Advertising, Public Relations, Non-profits, Creative Writing, Teaching, Motivational..., Business Planning, Sales, Audio Post Production, Video Production, YouTube, Youth Leadership, Church Planting, Church Events, Digital Photography, Image Editing, Small Business, Fundraising, Leadership, Training, Social Networking, Community Outreach, Marketing, Management, Nonprofits
Education
Kaplan University 2014 — 2015
Master's degree, Finance
Pensacola State College 2009 — 2013
Bachelor's Degree, Organizational Administration, 3.7
University of West Florida 2009 — 2011
Database Administration
Brownsville Revival School of Ministry 1997 — 1999
Associate's Degree, Practical Ministry, 3.6
Navy Federal Credit Union July 2013 - Present
PricewaterhouseCoopers June 2010 - February 2013
Deloitte Consulting, LLP May 2007 - June 2010
CGI (formerly AMS) April 2003 - April 2006
Starbase Corporation 1999 - 2001
Skills
Change Management, Project Management, Leadership Development, Business Process..., Strategic Planning, Public Sector, Process Improvement, Business Transformation, Governance, Management Consulting, Government, Business Strategy, Organizational Design, ERP, PMO, Strategic Communications, Organizational..., Team Building, PMP, Coaching, Program Management, Management
Education
California State University 2006 — 2008
MPA, Public Administration
Radford University 1995 — 1999
BS, Criminal Justice
Navy Federal Credit Union 2012 - Present
Sacred Heart Medical Group June 2010 - July 2012
Sacred Heart Health System February 2004 - July 2012
Sacred Heart Health System September 2008 - June 2010
Sacred Heart Health System January 2004 - September 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Public Speaking, Analysis, Data Analysis, Patient Safety, Data Entry, Hospitals, Healthcare, Nursing, Healthcare Information...
Education
Pensacola State College 1994 — 2012
in Healthcare Administration, program
xScion Solutions June 2015 - Present
Resolvit September 2014 - June 2015
INflow, LLC October 2013 - September 2014
Navy Federal Credit Union September 2013 - September 2014
Navy Federal Credit Union February 2013 - September 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Bloomberg Data License, Highly personable, Finance, Marketing, Business Development, Leadership, Team Leadership, Sales, Social Networking, Inventory Management, Time Management, Recruiting, Account Management, Management, Customer Service, Data Analysis, PowerPoint
Education
Radford University 2008 — 2012
Bachelor of Business Administration, Finance
Broad run
Navy Federal Credit Union August 2014 - Present
Navy Federal Credit Union August 2013 - August 2014
Navy Federal Credit Union October 2011 - August 2013
Dial America Marketing November 2009 - September 2011
Skills
Customer Service, Call Centers, Microsoft Office, Microsoft Word, Credit, Data Entry, Retail Banking, Outlook, PowerPoint, Credit Bureau Report..., Budget Counseling, Personal Finance
Education
Pensacola State College 2015 — 2017
Associate's degree, Business Administration and Management, General
Pen Air Federal Credit Union June 2011 - Present
Navy Federal Credit Union July 2010 - June 2011
Sears Holdings Corporation October 2008 - April 2010
Skills
Credit Unions, Credit Analysis, Teller Operations, Cross Selling, Consumer Lending, Branch Banking, Deposits, Cash Management, Financial Accounting, Customer Service, Retail Sales, Exceed Sales Goals, Credit, Lines Of Credit, Loans, Finance, Banking Relationships, Cash, Credit Cards, 10 Key, Call Centers, Training, Debit Cards, Product Knowledge, Needs Assessment, Extended Warranty, Team Building, Leadership, Sales, Microsoft Office
Education
University of West Florida 2015 — 2016
Leadership Fundamentals
Pensacola State College 2013 — 2015
Associate of Arts and Sciences (AAS), Accounting
Texas State Technical College-Marshall 2007 — 2008
Computer Networking, Computer Systems Networking and Telecommunications
Marshall High School 2003 — 2007
HS Diploma, General
Navy Federal Credit Union February 2006 - Present
Navy Federal Credit Union February 2008 - December 2010
Navy Federal Credit Union July 2007 - February 2008
Navy Federal Credit Union February 2006 - July 2007
Skills
Banking, Loans, Mortgage Lending, Risk Management, Financial Analysis, Finance, Accounting, Financial Modeling, Corporate Finance, Investments, Portfolio Management, Cash Management, Financial Planning, Auditing, Internal Audit, Financial Audits, External Audit, Financial Statements
Education
Prince George's Community College 2014 — 2017
Accounting and Business/Management
Navy Federal Credit Union February 2014 - Present
Ida Lee Parks and Recreation September 2011 - Present
SRA International April 2013 - February 2014
Northrop Grumman Corporation August 2010 - April 2013
Navy Federal Credit Union June 2009 - August 2010
Skills
Analysis, SAP, Proposal Writing, Procurement, Program Management, Government Contracting, Time Management, Government, Procurement Contracts, Procure-to-Pay, Information Security, Deltek, Project Coordination
Education
University of Virginia 2010 — 2012
Certificate, Purchasing, Procurement/Acquisitions and Contracts Management, 4.0
Radford University 2003 — 2008
Bachelor's degree, Communication, General
Navy Federal Credit Union January 2015 - Present
Petrella's Italian Cafe 2008 - 2014
Education
Pensacola State College 2009 — 2014
Associate's degree, Business Administration, Marketing & Administration
Navy Federal Credit Union July 2015 - Present
Starbucks July 2006 - July 2015
Skills
Microsoft Office, Canon Cameras, Microsoft Excel, Camera Experience, Goal Oriented, Teamwork, Leadership, Retail, Supervisory Skills, Customer Service, Sales, Microsoft Word, PowerPoint, Supervising, Time Management, Social Media, Social Networking, Event Planning, Marketing, Marketing Strategy, Research, Management
Education
University of West Florida 2012 — 2016
Marketing, BSBA. Economics, BSBA.
Pensacola State College 2010 — 2012
Associate of Arts (AA), Business, Photography
Navy Federal Credit Union September 2010 - Present
Navy Federal Credit Union September 2010 - Present
City of Pensacola November 2004 - September 2009
Skills
Customer Service, Access, Loans, Banking, Microsoft Excel, Credit, Microsoft Office
Education
University of West Florida - College of Business 2012 — 2014
Master of Business Administration (MBA)
University of West Florida - College of Business 2009 — 2011
Bachelor of Science in Business Administration, Accounting
Pensacola State College 2008 — 2009
Associate of Arts (A.A.), Business
Navy Federal Credit Union December 2011 - Present
Navy Federal Credit Union September 2009 - December 2011
Skills
Legal Research, Fraud Investigations, Financial Services, Leadership, Supervisory Skills, Organizational..., Employee Training
Education
Pensacola State College 2012 — 2015
Associate's degree, Business Administration and Management, General, 3.75 GPA
National Agents Alliance Corporate May 2015 - Present
Navy Federal Credit Union July 2014 - Present
Home Goods Retailer April 2014 - July 2014
RadioShack March 2014 - June 2014
Vector Marketing March 2013 - August 2013
Ponte Vecchio May 2011 - August 2011
Skills
Marketing, Mathematics, Conversation, Team Building, Technology, Team Leadership, Dependent, Hardware, Hardwork, Sales, Retail, Planograms, Visual Merchandising, Merchandising, Store Operations, Shrinkage, Store Management, Merchandise Planning, Time Management, Associate Development, Cash Register, Retail Sales, New Store Openings, Inventory, Product Knowledge, Profit, Window Displays, Cash Handling Experience, POS, Inventory Management, Customer Satisfaction, Sales Presentations, Inventory Control, Computer-savvy, Pricing, Customer Experience, Sales Operations, Customer Service, Employee Training, Cashiering, Driving Results
Education
Radford University 2013 — 2014
Business, Management, Marketing, and Related Support Services
John Handley High School 2009 — 2013
Advanced Diploma
Navy Federal Credit Union Structural EngineerUnited States Air Force ReserveJune 2012 - Present
Navy Federal Credit Union October 2013 - December 2013
United States Air Force March 2008 - March 2012
Skills
Microsoft Office, Microsoft Excel, Management, Leadership, Customer Service
Education
University of West Florida 2014 — 2016
Bachelor of Science in Business Administration, Management Information Systems
Pensacola State College 2012 — 2013
Associate of Arts (AA), General Studies
Navy Federal Credit Union February 2013 - Present
Wells Fargo May 2012 - February 2013
Times Grill June 2007 - November 2010
Texas Roadhouse October 2004 - May 2007
Skills
Financial Analysis, Banking, Credit, Credit Analysis, Customer Service, Microsoft Excel, Strategic Financial..., Public Speaking, PowerPoint, Management, Loans, Finance, Financial Planning, Microsoft Word
Education
University of West Florida - College of Business 2010 — 2012
B.S.B.A, Finance
Pensacola Junior College 2009 — 2010
Associates of Art, Business
Invincea, Inc. July 2014 - Present
Navy Federal Credit Union May 2013 - January 2014
Reevo United Soccer Camp May 2012 - August 2012
Skills
Public Speaking, Team Leadership, Teamwork, Analytical Skills, Timely Decision Making, Highly detail oriented, Integrity, Accounting, Data Analysis, PowerPoint, Time Management, Microsoft Excel, Analysis, Financial Analysis, Lotus Notes, Microsoft Office, Microsoft Word, Customer Service
Education
Radford University - College of Business and Economics 2010 — 2014
Bachelor of Business Administration (BBA), Accounting and Finance
Navy Federal Credit Union January 2015 - Present
Lowe's Companies, Inc. February 2014 - January 2015
Florida Department of Health in Escambia County August 2008 - October 2013
Florida Department of Health in Escambia County January 1997 - October 2013
Caleb Brett, USA 1991 - 1993
E. W. Saybolt & Company, Inc. March 1987 - August 1992
Skills
Supervisory Skills, Customer Service, Microsoft Excel, Health Promotion, Project Planning, Microsoft Office, Healthcare, Contract Negotiation, Negotiation, Training, Dental Public Health, Commercial Fishing, Logistics, CPR Certified, Florida State Contract..., Petroleum Inspection, Petroleum Inspection..., Teaching Tennis or Golf, Petroleum Inspection..., Banking loans, Lumber and Building..., NFCU Member experience, Operations Management, Management, Budgets, Procurement
Education
University of West Florida 1998 — 2011
Community Health and Preventive Medicine, Undergraduate 27 hours
Pensacola State College 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Dental Hygiene/Hygienist
Pensacola State College 1994 — 1995
Associate of Arts (AA), General Studies
Navy Federal Credit Union May 2015 - Present
Baybridge Law Firm, PLLC August 2010 - March 2015
Skyline Chili, Inc. June 2009 - May 2010
Cheryl & Co. November 2007 - February 2009
First Franklin February 2005 - May 2007
HomeLoan USA April 2004 - February 2005
Dome Financial Services, Inc April 2002 - April 2004
Skills
Customer Service, Microsoft Office, Customer Relations, Production, Scheduling, Process Scheduler, Sales, Marketing, Strategic Planning, CRM, Leadership, Business Development, Real Estate, Account Management, Negotiation, Payroll
Education
Pensacola State College 2010 — 2013
Associate of Arts (A.A.), General Studies and paralegal
The Ohio State University 1987 — 1989
Transferred, Liberal Arts and Sciences/Liberal Studies
Meg Ressner & Associates, LLC October 2009 - Present
Navy Federal Credit Union 2012 - 2013
Ciena 2010 - 2011
Owens Corning, Toledo OH USA April 2004 - December 2008
Owens Corning 2001 - 2004
Owens Corning 1996 - 2001
Owens Corning 1992 - 1996
Owens Corning 1981 - 1989
Skills
Human Resources, Leadership, Process Improvement, Succession Planning, Six Sigma, Workforce Planning, Talent Management, Employee Engagement, Performance Management, Deferred Compensation, Talent Acquisition, Executive Pay, Change Management, Sourcing, Consulting, Logistics, Mergers & Acquisitions, Supply Chain, Strategy, Sales, Forecasting, Cross-functional Team..., Strategic Planning, Employee Relations, Team Building, Personnel Management
Education
University of Rhode Island - College of Business Administration 1977 — 1981
Bachelor of Science, Marketing
Zama American High School 1974 — 1977
HS
Punahou School 1973 — 1974
Annandale High School 1973 — 1973
HS
ProctorU September 2014 - Present
ProctorU January 2013 - Present
ProctorU July 2011 - January 2013
Navy Federal Credit Union February 2009 - July 2011
Navy Federal Credit Union September 2006 - February 2009
Navy Federal Credit Union September 2005 - September 2006
Navy Federal Credit Union August 2004 - September 2005
Escambia County Sheriff's Office February 2001 - August 2003
Skills
Microsoft Office, Mortgage Lending, Customer Service, Training, Call Centers, Social Media, Time Management, Loans, Data Entry, Coaching, Higher Education, Leadership, Management, Sales, Research, Public Speaking, Staff Development, Social Networking, Team Building, Teaching, E-Learning, Microsoft Word, PowerPoint, Fundraising, Outlook, Community Outreach, Instructional Design, Public Relations, Editing, Microsoft Excel, Event Planning
Education
University of Florida 2003 — 2004
Journalism
Pensacola Junior College 2000 — 2003
A.A, Liberal Arts
Navy Federal Credit Union March 2015 - Present
Greenworks Groundskeeping March 2010 - Present
Greenworks Groundskeeping March 2007 - March 2010
Greenworks Groundskeeping March 2005 - March 2007
Foamseal March 2004 - March 2005
Southern Cycle Accessories January 2003 - March 2004
Southern Cycle Accessories January 2002 - February 2003
Skills
Microsoft Excel, Customer Service, Sales, Leadership, Team Building, Marketing, Public Speaking, Microsoft Word, Inventory Management, Independent Thinking, Team Leadership, Operations Management, Business Strategy, Event Planning, Ethical Leadership, Project Planning, Problem Solving, Revenue & Profit Growth, Cost Control, Cost Reduction..., Supervisory Skills, Strategy, Customer Loyalty, Driven By Results, Scheduling, Special Assignments, Inspection, Customer Satisfaction, Customer Relations, Employee Relations, Employee Training, Employee Management, Management Consulting, Service Management, Shipping & Receiving, Telephone Reception, Cash Handling, Accounts Receivable, Accounts Payable, Organizational..., Organizational..., Organizational..., Utilization Management, Communication, Comprehensive Planning, Interpersonal..., Interpersonal Skills, Interpersonal Leadership, Interpersonal...
Education
University of West Florida 2007 — 2017
Currently working towards Bachelor's in Business Management, Business Administration and Management, General
Pensacola State College 2005 — 2007
Associate of Arts (A.A.), General Studies, 3.6 gpa
Navy Federal Credit Union May 2015 - Present
eBay Marketplaces August 2012 - Present
West Corporation December 2014 - April 2015
Trans World Entertainment January 2009 - August 2012
Trans World Entertainment June 2004 - January 2010
Skills
Social Networking, Sales, Visual Merchandising, Marketing, Social Media Marketing, Social Media, Inventory Management, Store Management, Customer Satisfaction, Leadership, Customer Service, Data Entry, Virtual Environmental..., Audio Engineering, Texture Artist, Web Design, Guitar Repair, Wireless Networking, Computer Repair, Cloud Computing, Digital Media Services, Information Technology, Team Leadership, Generic Programming
Education
University of Phoenix 2013 — 2015
Bachelor of Technology (B.Tech.), Computer Systems Networking and Telecommunications
University of West Florida 2010 — 2012
Bachelor's degree, Business Administration and Management, General
Pensacola State College 2004 — 2009
Associate of Arts (A.A.), General Studies, 2.5
General Dynamics Information Technology March 2015 - Present
General Dynamics Information Technology June 2014 - March 2015
Federal Deposit Insurance Corporation May 2013 - April 2014
MICROS Systems Inc April 2013 - May 2013
Navy Federal Credit Union January 2013 - March 2013
The Washington Post July 2012 - December 2012
Comcast Cable December 2010 - July 2012
Geek Squad March 2008 - November 2010
Skills
Information Technology, Help Desk Support, Desktop Environment, Remote Desktop, Networking, Network Security, Active Directory, Outlook, Microsoft Exchange, Microsoft Office, iPhone, Blackberry, Droid, VMware Fusion, Printers, Dell Computers, Switches, Routers, Remote Access, Antivirus, Citrix, IP PBX, Avaya, Lotus Notes, ITIL, Software Implementation, SSL Certificates, Oracle, Software Documentation, Technical Support, Windows Server, Mac OS, Windows, SharePoint, SQL, IBM, Network/Local Printers, Interfaces, Symantec Endpoint..., Oracle Discoverer 10g, Phishing, RSA SecurID, RSA Tokens, VPN, Computer Hardware, Hardware, Troubleshooting, Laptops, BMC Remedy, IT Operations
Education
Prince George's Community College 2005 — 2008
Information Technology
Navy Federal Credit Union August 2014 - Present
CGI Federal February 2013 - August 2014
Radford University January 2012 - December 2012
Student Managed Investment Portfolio Organization (SMIPO) September 2011 - December 2012
Radford University September 2009 - December 2012
US Army Corps of Engineers May 2011 - January 2012
Skills
Microsoft Excel, Economics, Finance, Investments, Time Management, Portfolio Management, Data Analysis, Teamwork, Leadership, Managerial Finance, Analysis, Financial Analysis, Morningstar, Stock Valuation, Financial Modeling, Statistics, Access, Valuation, Oracle SQL Developer, IBM Rational Tools, Remedy Ticketing System, ESRI, Cognos, Predictive Analytics, Predictive Modeling, SPSS Modeler
Education
Radford University 2008 — 2012
Business, Finance
Jamestown High School
Advanced Diploma
Omaha Public Schools August 2015 - Present
Mehlville School District August 2013 - May 2015
Navy Federal Credit Union July 2011 - August 2013
Bellevue Public Schools August 2006 - May 2011
Skills
Teaching, Educational Leadership, Educational Technology, Curriculum Design, Curriculum Development, Higher Education, Public Speaking
Education
Wayne State College 2014 — 2016
Master of Business Administration (M.B.A.)
Peru State College
Master's Degree, Education and Technology
Wayne State College
Vocational Business Education, Education
Navy Federal Credit Union June 2014 - Present
RozeFX LLC April 2008 - Present
Stereo D September 2011 - June 2012
Pistolera Post August 2011 - August 2011
Diesel Club & Lounge June 2011 - June 2011
AIP Production April 2010 - September 2010
Military June 2003 - October 2007
Skills
Compositing, Match Moving, 3D Lighting, Nuke, Mental Ray, After Effects, Photoshop, Matte Painting, Shake, Maya, 3D graphics, PFTrack, Graphic Design, Editing, Adobe Master Suite, Illustrator, Motion Graphics, Visual Effects, Adobe Creative Suite, 3D
Education
Pensacola State College 2013 — 2014
3.96
The Art Institute of Pittsburgh 2008 — 2011
Bachelor of Science, Visual Effects and Motion Graphics, 3.23
FXPHD
Training, Nuke
Hydrotemp, Inc. October 2008 - Present
Colorado Springs Utilities 2000 - 2008
MCI Corporation September 1997 - 2000
GeneScreen, Inc. December 1993 - September 1997
Navy Federal Credit Union July 1991 - December 1993
Skills
Troubleshooting, Software Development, Analysis, Team Building, Management, Start-ups, Databases, Customer Service, Technical Support, Negotiation, Account Management
Education
Radford University 1986 — 1991
Bachelor's degree, Criminal Justice
Navy Federal Credit Union April 2014 - Present
Navy Federal Credit Union April 2011 - April 2014
Navy Federal Credit Union January 2006 - April 2011
Navy Federal Credit Union February 1998 - January 2006
Navy Federal Credit Union 1996 - 1998
Navy Federal Credit Union 1990 - 1996
Navy Federal Credit Union 1989 - 1990
Navy Federal Credit Union 1988 - 1989
Navy Federal Credit Union July 1987 - 1988
Skills
Databases, Data Analysis, Business Analysis, Business Intelligence, Banking, SDLC, Analytics, Data Mining, Analysis, Management, Market Research, Integration, Risk Management, Leadership, Cross-functional Team..., Business Process..., Process Improvement, Project Management, Data Warehousing
Education
The George Washington University 1998 — 2000
Certification, Project Management, Graduate Study in IT Project Management
Virginia Polytechnic Institute and State University 1996 — 1997
Graduate Study in Human Resource Management
University of Virginia 1982 — 1984
Graduate Study in English Lit
The College of William and Mary 1980 — 1982
BA, Double major in English and History 1982
Randolph-Macon College 1978 — 1980
History
Navy Federal Credit Union November 2014 - Present
Long & Foster Companies June 2012 - November 2014
Compass, Inc. April 2010 - June 2012
Applied Signal Technology June 2003 - April 2010
Skills
Market Research, Business Analytics, Program Management, Data Analysis, Business Analysis, DoD, Microsoft Office, Requirements Analysis, Government Contracting, System Administration, Government, Systems Engineering, Earned Value Management, Microsoft Excel, Proposal Writing, Process Improvement, Information Assurance, Security Clearance, Project Planning, Analysis, Integration, Project Management
Education
Radford University 1996 — 2000
B.B.A., Information Systems
OBXtek July 2013 - Present
Nation's Capital Swim Club: J & M Swim May 2011 - Present
Fairfax County Public Schools November 2008 - June 2013
Navy Federal Credit Union November 2007 - November 2008
Booz Allen Hamilton July 2007 - October 2007
Fairfax County Public Schools October 2006 - June 2007
Skills
Social Media, Public Speaking, Customer Service, Microsoft Office, Research, Fundraising, Teaching, Curriculum Development, Curriculum Design, Tutoring, Classroom, Editing, Creative Writing, Community Outreach, Blogging, Microsoft Excel, Program Management, Management, PowerPoint, Event Planning
Education
Radford University 2000 — 2005
BS, English
Robert E. Lee 1996 — 2000
Capital One July 2014 - Present
TMP Government (TMP Worldwide) October 2011 - May 2013
RTC Relationship Marketing/Wunderman August 2008 - June 2009
Navy Federal Credit Union March 2008 - August 2008
Rick Johnson & Company October 2003 - December 2006
American Management Systems (AMS) 2002 - 2003
Fixation Marketing January 2001 - January 2002
Arnold Worldwide January 1998 - January 2001
Skills
Creative Direction, Advertising, Marketing, Direct Mail, Email Marketing, Integrated Marketing, Brochures, InDesign, Creative Strategy, Direct Marketing, Online Advertising, Graphic Design, Brand Development, Corporate Branding, Social Media Marketing, Marketing Communications, Adobe Creative Suite, Digital Media, Art Direction, Digital Marketing, Branding & Identity, Online Marketing, Digital Strategy, Web Design, Corporate Identity, Interactive Advertising, Typography, Pre-press, Layout, Copywriting, User Experience, Concept Development
Education
Radford University
Navy Federal Credit Union April 2014 - Present
Navy Federal Credit Union October 2006 - March 2009
Skills
Spanish, English, Banking, Loans, Mortgage Lending, Consumer Lending, Loan Origination, Credit Risk, Refinance, Portfolio Management
Education
Radford University 2001 — 2006
BBA , BS, Business Management, Political Science
FNB Bank, Inc. August 2011 - Present
Kidwell Financial Services & Investments LLC August 1995 - Present
Navy Federal Credit Union June 2010 - August 2011
Westvaco Corp. / MeadWestvaco / Newpage Corp November 1976 - July 2007
Skills
Customer Service, Microsoft Office, Strategic Planning, Marketing Strategy, Portfolio Management, Business Strategy, New Business Development, Financial Services
Education
Potomac State College of West Virginia University 1972 — 1974
Associate of Arts (AA), Computer Science
Navy Federal Credit Union February 2012 - Present
Davignwood Farm April 2000 - Present
Navy Federal Credit Union April 2011 - February 2012
Navy Federal Credit Union September 2004 - April 2011
ATS - Advanced Technology Solutions July 1999 - August 2000
Navy Federal Credit Union October 1997 - July 1999
Navy Federal Credit Union June 1996 - October 1997
Navy Federal Credit Union March 1995 - June 1996
Skills
Software Development, Application Development, LotusScript, Systems Analysis, Software Project..., Lotus Notes, Project Management, Requirements Analysis, SDLC, Lotus Domino, Requirements Gathering, Problem Solving, Troubleshooting, Software Documentation, System Administration, Business Analysis, Business Process, Integration, Requirements Management, System Deployment, Agile Project Management, Business Requirements, Analysis, Testing, IT Management, IT Strategy, Team Leadership, HTML, SQL, Visio, ITIL, Process Improvement, DB2, JavaScript, Sametime, Security, XML, Documentation, Management, Enterprise Architecture, Project Planning, Agile Methodologies, Disaster Recovery, Java, Web Development, Databases, PMP, Business Intelligence, Agile
Education
University of Maryland University College 2014 — 2017
Master of Science (MS), Cyber/Computer Forensics and Counterterrorism
Radford University 1991 — 1994
Bachelor's, Criminal Justice
Osbourn Park Senior High School 1987 — 1991
Advanced Degree
Navy Federal Credit Union May 2011 - Present
Special Ops Survivors 2003 - 2012
Navy Federal Credit Union July 2000 - April 2011
Mission Federal Credit Union 1984 - 2000
Skills
Strategic Planning, Banking, Loans, Research, Marketing, Public Relations, Credit, Sales, Budgets, Community Outreach, Leadership
Education
Point Loma Nazarene University 2003 — 2006
MBA, Business, Marketing
San Diego State University-California State University
BS, Business Administration and Management, General
Navy Federal Credit Union March 2015 - Present
Navy Federal Credit Union October 2013 - Present
BAE Systems January 2011 - July 2013
Rock Recovery Inc August 2010 - December 2010
Skills
Test Planning, System Testing, Quality Center, Regression Testing, User Acceptance Testing, Requirements Analysis, Test Cases, Testing, Test Automation, SDLC, Manual Testing, MySQL, Quality Assurance, Software Quality..., Test Management, JIRA, Sauce Labs, Mainframe
Education
M.H College Jabalpur 1995 — 1999
Bachelor's degree
Rani Durgavati Vishwavidyalaya 1994 — 1999
Master's degree
Mt. Zion UMC November 2011 - Present
Lighthearted Bakery September 2006 - Present
Mt. Zion UMC June 2007 - November 2011
CreateHope, Inc. April 2002 - August 2003
Opportunities, Alternatives & Resources August 1999 - May 2001
Navy Federal Credit Union May 1998 - May 1999
Education
Baltimore International College 2003 — 2004
AAS
Randolph College 1997 — 1998
Navy Federal Credit Union June 2012 - Present
L-3 Corporation June 2008 - January 2012
L-3 STRATIS June 2008 - January 2012
Yoh, A Day & Zimmermann Company 2011 - 2012
CACI International Inc January 2007 - June 2008
Paradigm Solutions July 1998 - January 2007
Housing and Urban Development Corporation 1997 - 2003
Skills
PMP, SDLC, Program Management, Integration, Software Documentation, Configuration Management, CMMI, Enterprise Architecture, ITIL, Process Improvement, Project Management, Requirements Analysis, Leadership, Earned Value Management, MS Project, Analysis, Risk Management, Release Management, Testing, Change Management, DoD, PMO, Software Project..., Governance, Management, Proposal Writing, SharePoint, Quality Assurance, Certified Scrum Master..., Agile Project Management
Education
Strayer University (VA) 1994 — 1996
Master of Science (M.S.), Management Information Systems, General, Magna Cum Laude
Prairie View A&M University 1980 — 1983
Bachelor of Science (B.S.), Biology/Chemistry
ASQ CMQ/OE
ASQ CMQ/OE
Portland Community College September 2012 - Present
Pioneer Pacific College January 2008 - September 2012
The Columbia Group April 2007 - December 2007
Navy Federal Credit Union August 2006 - April 2007
Skills
Account Reconciliation, Public Speaking, Budgets, Student Financial Aid, Process Improvement, Strategic Planning, Enrollment Management, Software Documentation, Campus, CampusVue, Student Affairs, Admissions, Adult Education, Research, Banking, Title IV, Higher Education..., Event Planning, Editing, Interviews, Student Development, Student Recruiting, Customer Service, Academic Advising, Policy Writing, Financial Literacy..., Communications Planning
Education
Portland Community College 2008 — 2011
Accounting
Eugene Lang College at New School University, New York 2003 — 2006
2006 B.A, Liberal Arts
Navy Federal Credit Union August 2011 - Present
Navy Federal Credit Union February 2011 - August 2011
Staybridge Suites in Mclean September 2009 - August 2011
Radford University International Education Office January 2008 - May 2009
Marriott Hotels - Coronado Island Marriott Resort & Spa May 2008 - August 2008
Marriott International - Sydney Harbour Marriott Hotel at Circular Quay August 2007 - November 2007
Sunrise Senior Living May 2006 - August 2006
Skills
Financial Reporting, Strategic Planning, Microsoft Office, Microsoft Excel, PowerPoint, Accounting, Customer Service, Analysis, Financial Analysis
Education
Radford University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of New South Wales
Business, International Business
Madison High School
Navy Federal Credit Union January 2014 - Present
Navy Federal Credit Union November 2011 - January 2014
Synovus July 2011 - November 2011
Coastal Bank and Trust (Synovus Financial) February 2001 - July 2011
Gulf Power Company May 1987 - February 2001
Skills
Employee Relations, Onboarding, Workforce Planning, Performance Management, Labor Relations, Research, Data Analysis, Internet Recruiting, Talent Acquisition, Human Resources, HRIS, Interviews, Recruiting, Management, Employee Benefits, Team Building, Organizational..., Leadership, Sourcing
Education
Troy University 2004 — 2008
Masters of Science, Human Resources Management
Troy University 1997 — 2000
Bachelor of Science, Computer and Information Science
Pensacola Junior College 1988 — 1993
Associate of Arts, Business
Pine Forest High School
Navy Federal Credit Union May 2013 - Present
CSC January 2011 - February 2013
Freddie Mac July 1994 - November 2010
SDI 1983 - 1985
Skills
Data Modeling, Requirements Analysis, ETL, Business Analysis, Data Warehousing, Enterprise Architecture, SDLC, Unix, DB2, SQL, Software Project..., Oracle, Database Design, Databases, Requirements Gathering, SOA, Disaster Recovery, IT Strategy, Database Administration, Visio, Data Migration, Sybase, AIX, Performance Tuning, Systems Analysis, Unix Shell Scripting, Data Integration, Solaris, Weblogic, Solution Architecture, PL/SQL, Integration
Education
Prince George's Community College
AA, Computer Engineering
University of Maryland College Park
Computer Science
Clear Point Claims January 2014 - Present
Wells Fargo October 2012 - May 2013
Suntrust Bank July 2011 - September 2012
Navy Federal Credit Union November 2010 - June 2011
Skills
Banking, Sales, Marketing, Administration, Customer Service, Claims Management, Team Building, Liability, Commercial Insurance, Insurance, Leadership, Risk Management, Casualty Insurance, Property & Casualty...
Education
Presbyterian College 2004 — 2008
Bachelor's Degree, Business Administration
York Comprehensive High School 2000 — 2004
Pathways Financial Credit Union October 2014 - Present
Telhio Credit Union May 2012 - October 2014
Huntington National Bank January 2011 - May 2012
Navy Federal Credit Union June 2007 - January 2011
Skills
Loans, Merchant Services, Commercial Lending, Credit, Banking, Small Business Lending, Loan Origination, Relationship Management, New Business Development, Lines Of Credit, SBA, Commercial Banking, Consumer Lending, Sales, Cross Selling, Customer Service, Management
Education
Radford University 2001 — 2005
BS, Criminal Justice
Lincoln Technical Institute 2012 - Present
Minds That Matter Early Learning August 2008 - January 2013
Navy Federal Credit Union September 2006 - December 2007
Engineering Technologies May 2005 - July 2006
The Commercial Management Group October 2004 - February 2005
2004 The Seville a Condominium June 2004 - October 2004
Skills
Microsoft Office 2007, DOJ, Front Office, Time Management, Microsoft Excel, Customer Service, Management, Budgets, Analysis, Program Management, Editing, Policy, Lotus Notes, Data Entry, Project Planning, Microsoft Office
Education
Duval High School 2000 — 2004
High School Diploma, General Studies
Prince George's Community College
North Okaloosa Medical Center August 2014 - Present
Sacred Heart Health System February 2014 - August 2014
Sacred Heart Health System October 2012 - August 2014
Sacred Heart Health System May 2011 - August 2014
Endoscopy Center of Pensacola November 2010 - January 2013
Navy Federal Credit Union April 2005 - January 2010
GEICO August 1999 - April 2005
Skills
TNCC, ACLS, BLS, EMT, EKG, PALS, Customer Service, Healthcare, Hospitals, Healthcare Management, Nursing, HIPAA, Health Insurance, ICU, Emergency Room, Critical Care, Patient Safety, EMR, Inpatient
Education
Pensacola Junior College 2009 — 2014
BSN, Associates of Science: Registered Nursing and EMT-B, Registered Nurse, EMT
Navy Federal Credit Union July 2011 - Present
Tara Mortgage Corporation January 1981 - July 2011
Tara Mortgage Corporation January 1981 - July 2011
Skills
Underwriting, Customer Service, Sales, Loan Origination, VA, FHA, Conventional..., Quality Assurance..., Trained and supervised..., Approx 35 years..., Experienced with..., Experience with sales..., Knowledge of rules and..., Excellent ability to...
Education
Pensacola Junior College 1976 — 1978
AA, School of Dental Hygiene
Navy Federal Credit Union November 2014 - Present
TECHSOFT, Inc. August 2010 - October 2014
Skills
JavaScript, Network Administration, Windows Server, Active Directory, Troubleshooting
Education
University of West Florida
Pensacola Junior College
Navy Federal Credit Union February 2013 - Present
Skills
Underwriting, General Insurance, Insurance, Claim, Health Insurance
Education
Pensacola Junior College
Apple Federal Credit Union February 2006 - Present
Western Federal Credit Union November 2004 - January 2006
Navy Federal Credit Union October 2002 - November 2004
Education
University of Maryland University College 2002 — 2004
Plymouth State University 2000 — 2002
Political Science
Navy Federal Credit Union June 2004 - August 2009
IBM Global Services January 2001 - January 2004
Lucent Technologies, Inc January 1986 - January 2001
Giant International Trucks, Inc January 1982 - January 1986
United States Marine Corps January 1978 - January 1981
Education
Pensacola State College 2010 — 2012
Hospitality & Tourism Management, Honors
Pensacola State College
Associates Degree, Hospitality and Tourism Management
Roberts Walsh Business School
Computer Science Business
Navy Federal Credit Union July 2012 - Present
In-Tele-Gent Choice Communications April 2011 - Present
Skills
Loans, Banking, Credit, Mortgage Lending, Retail Banking, Credit Analysis
Education
Pensacola Junior College
Education
Pine Forest High School
Aerotek December 2012 - April 2013
DZ Atlantic 2010 - 2011
Topps Mechanical Inc 2010 - 2010
Navy Federal Credit Union February 2007 - August 2009
Adams Homes of NW Flori June 2006 - February 2007
Imperial Developments LLC 2005 - 2006
US Small Business Administration 2004 - 2005
Coastal Bank & Trust 2000 - 2004
Skills
Process Scheduler, Technical Recruiting, Employee Relations, Talent Acquisition, Recruiting, Sourcing, Interviews, Applicant Tracking..., Onboarding, Accomplished at..., Teamwork, Training, Prioritize Workload, Highly detail oriented, Outstanding time..., Multi Tasking, People Skills, Solid computer skills, Microsoft Office, Meet Deadlines
Education
Pensacola Junior College
Not Completed, General Business
Navy Federal Credit Union February 2010 - Present
Education
University of West Florida 2010 — 2013
Bachelor of Arts (B.A.), Fine and Studio Arts
Pensacola State College 2008 — 2010
Associate's degree, General Studies
Navy Federal Credit Union July 2011 - March 2012
Windsor Dining Court August 2008 - May 2011
Target June 2010 - August 2010
Steak 'n Shake January 2005 - April 2008
Skills
Microsoft Office, Communication Skills, Typing, Exceptionally well..., Interpersonal Skill, Customer Service
Education
Purdue University 2007 — 2011
Bachelor of Arts (B.A.), Psychology, 3.6
Purdue University 2007 — 2011
Bachelor of Arts (B.A.), Psychology
Navy Federal Credit Union October 2009 - Present
Scott's Outdoor Sports July 2008 - October 2009
Skills
Web Development, CSS, Web Design, Web Content Management, SQL, Microsoft Office, Accessibility, Dreamweaver, Project Management
Education
Pensacola Junior College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Internet Service Technology
Td Waterhouse Bank NA December 2014 - June 2015
Navy Federal Credit Union June 2014 - December 2014
Credit Suisse September 2012 - June 2014
KeyBank March 2012 - August 2012
RBC July 2002 - March 2012
Skills
SQL, Business Analysis, Requirements Analysis, SDLC, Software Development, Integration, COBOL, SQL DB2, JCL, Xpediter, DYL280, MVS, TSO, Easytrieve, Fileaid
Education
Pratt Institute 1976 — 1978
Master's degree, Computer Science
Voorhees College 1970 — 1973
Bachelor's degree, Mathematics
Navy Federal Credit Union December 2009 - Present
Navy Federal Credit Union December 2006 - December 2009
Countrywide Mortgage Services April 2003 - December 2006
Skills
Performance Management, Employee Relations, Talent Management, Coaching, Recruiting, Human Resources, Leadership Development, Employee Engagement, Onboarding, Organizational..., Call Centers, Change Management, Customer Service, Retail Banking, Instructional Design, PeopleSoft, HRIS, Credit, Team Building
Education
Pensacola Junior College 1994 — 1998
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Pensacola Junior College 1994 — 1998
Associate's degree
Navy Federal Credit Union May 1995 - Present
Skills
Requirements Analysis, Disaster Recovery, Enterprise Architecture, SDLC, VMware, Active Directory, Unix, Integration, SQL, Windows Server, ITIL, Virtualization
Education
Queens College 1976 — 1980
Computer Science
Queens College 1976 — 1980
Bachelor’s Degree, Computer Science
Navy Federal Credit Union May 2012 - Present
Skills
Microsoft Word
Education
Pensacola State College 2011 — 2014
Live Strong for Aaron, Inc. August 2011 - Present
Navy Federal Credit Union February 2008 - Present
Navy Federal Credit Union February 2008 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Budgets
Education
Pensacola Junior College 2000 — 2004
Navy Federal Credit Union February 2011 - Present
Education
University of West Florida - College of Business 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management
Pensacola State College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Navy Federal Credit Union July 2012 - Present
Navy Federal Credit Union 2012 - Present
OneMain Financial January 2012 - July 2012
McSwain Engineering- Landrums Staffing July 2011 - January 2012
Skills
Typing, Written Correspondence, Customer Service, Property & Casualty..., Life Insurance, Disability Insurance, Research, Mortgage Lending, Mortgage Servicing, OSHA 10-Hour Certified, OSHA 30-Hour, Notary Public, Medical Billing, Client Billing, Listening to customers, Dispute Resolution, Claims Resolution, Credit Analysis, Payments, Accounts Receivable, Accounts Payable, Report Writing Skills, Protocol, Invoice Processing, Time Management
Education
Troy University 2009 — 2014
Bachelor's degree, Business Administration and Management, General
Pensacola State College 2007 — 2010
Associate of Arts (A.A.), Business/Commerce, General
Wells Fargo Lovejoy Ga June 2010 - September 2012
Wells Fargo 2010 - 2012
Navy FederalStockbridge Ga January 2008 - March 2010
Navy Federal Credit Union January 2008 - March 2010
Wachovia Bank Atlanta Ga November 2001 - December 2007
Rhodes Furniture Dunwoody Ga July 2001 - November 2001
Italy Café May 1998 - May 2001
Skills
Customer Service, Sales, Telemarketing, Front Office
Education
Randolph Community College 1997 — 2000
Associate's degree
Randolph Community College
Navy Federal Credit Union May 2015 - Present
Navy Federal Credit Union May 2015 - Present
Gulf Breeze Police January 2000 - Present
Monsanto Employees Credit Union January 1997 - January 2000
Monsanto Employees Credit Union January 1996 - December 1999
Florida State University Credit Union January 1995 - January 1996
Harvesters Federal Credit Union January 1994 - January 1995
Skills
Interrogation, Fraud, Interviews, Police, Management, Background Checks, Investigation, Credit, Finance, Public Speaking, Customer Service, Strategic Planning, Leadership, Training, Team Building
Education
Criminal Justice Standards and Training, Okaloosa Walton Community College
Pensacola Junior College
Associate Degree, Business
Salem VA Credit Union January 2013 - Present
Navy Federal Credit Union April 2012 - December 2012
SunTrust Bank February 2011 - December 2011
Education
Radford University 2013 — 2017
Bachelor's degree, Computer Science
Virginia Western Community College 2010 — 2012
Associate of Science (A.S.), General Studies
Navy Federal Credit Union May 2014 - Present
Navy Federal Credit Union May 2013 - August 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Financial Analysis, Team Leadership, Desktop Deployment
Education
Radford University 2012 — 2016
Bachelor's Degree, Information Science/Studies
Consuegra Law January 2013 - April 2015
Navy Federal Credit Union April 2012 - January 2013
Skills
Mortgage Lending, Collection Development, Operations Management, Customer Service, Microsoft Office, Management, Leadership, Microsoft Excel, Banking, Microsoft Word, PowerPoint, Research, Risk Management, Outlook, Analysis, Finance, Negotiation, Financial Analysis, Time Management, Team Leadership, Team Building, Process Improvement, Contract Negotiation, Umderwriting,..., Real estate collections
Education
Pensacola State College 1981 — 1982
Associate of Arts (A.A.), Business Administration and Management, General, 4.0
Extentions llc April 2009 - Present
Navy Federal Credit Union April 2007 - December 2007
SunTrust Bank October 2005 - January 2007
GSA May 2001 - September 2005
Skills
Customer Satisfaction, Sales, Marketing Strategy, Retail Banking, Customer Service, Cross Selling, Mortgage Lending, Customer Retention, Sales Presentations, Loan Origination, Marketing, Loss Prevention, Mortgage Banking, Banking
Education
Prince George's Community College 2014 — 2015
Associate's Degree, Accounting
Escambia County Schools October 2014 - Present
Navy Federal Credit Union December 2012 - October 2014
Skills
Teaching, Public Speaking, Curriculum Design, Curriculum Development, Staff Development, Educational Leadership, Management, Classroom, Educational Technology, Higher Education
Education
Pensacola State College
First Tennessee Bank November 2012 - Present
Ascension Health February 2011 - June 2012
Navy Federal Credit Union February 2006 - May 2009
Skills
Data Entry, Communication, Customer Relations, Customer Service, Collections, Account Management, Troubleshooting, Programming, Web Design, 10 Key, Training
Education
University of Tennessee-Knoxville 2013 — 2017
Bachelor's Degree, Accounting
Pensacola State College 2002 — 2006
Associate's Degree, Web Page, Digital/Multimedia and Information Resources Design, 2.8 GPA