Santander Consumer USA Inc.
Industry: Sales financing company
DescriptionHeadquarters: Dallas, Texas, United States CEO: Scott Powell CFO: Juan Carlos Alvarez de Soto Chief risk officer: Joshua Baer Subsidiaries: RoadLoans, TRIAD FINANCIAL CORP, Parent organization: Sovereign Bancorp
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Santander Consumer USA Inc. Employees
Caliber Home Loans February 2014 - Present
Green Tree Servicing/Metlife Merge May 2013 - November 2013
Citi Mortgage January 2012 - May 2013
Santander Consumer USA Inc. September 2009 - January 2012
Citi Mortgage June 2008 - September 2009
Friedman Jewelers February 2007 - April 2008
Skills
Customer Service, Leadership, Banking
Education
DeVry University
Bachelors of Science, Business Administration
Santander Consumer USA Inc. August 2012 - Present
Citi February 2011 - August 2012
Bank of America December 2008 - November 2010
Skills
Aspect, Telephony, Dialers, Workforce Management, Server Administration, IP PBX, Telecommunications, Predictive Dialers, Application Servers, Database Servers, IT Operations, Software Documentation, Visio, Avaya, Vendor Management, Business Analysis, Avaya Technologies, Call Centers, Cisco Technologies, Data Center, Process Improvement, Disaster Recovery, Integration, Technical Support, VoIP, System Deployment
Education
California State University-Long Beach
Carlisle & Gallagher Consulting Group, Inc., an NTT DATA Company September 2015 - Present
Exeter Finance Corp July 2014 - September 2015
Exeter Finance Corp September 2013 - June 2014
United Auto Credit Corporation February 2010 - September 2013
AutoMaxx November 2009 - February 2010
Santander Consumer USA Inc. April 2008 - November 2009
DriveTime March 2006 - April 2008
AutoMaxx 2003 - 2006
Skills
Bankruptcy, Customer Service, Funding, Customer Satisfaction, Negotiation, Automotive Sales..., Payroll, Call Centers, Loan Servicing, Insurance, Customer Retention, Forecasting, Banking, Skip Tracing, Credit Risk, Finance, Call Center, Collections, Repossessions, Portfolio Management
Education
DeVry University-Texas 2011 — 2015
Currently Attending, Business Administration and Management, General, 4.0
Northwest High School 1997 — 2001
Highschool Diploma
Lockheed Martin October 2013 - Present
Santander Consumer USA Inc. August 2012 - August 2013
Global Consultant International May 2011 - May 2012
Raytheon - RPS Garland TX October 2010 - April 2011
Computer Sciences Corporation (CSC) February 2010 - October 2010
Prosper Independent School District October 2008 - February 2010
Self February 2008 - February 2010
Affiliated Computer Services, Inc. (ACS) September 2007 - February 2008
Texas Management Associates (TMA) October 2006 - August 2007
United States Air Force April 2003 - November 2006
Skills
Program Management, Instructional Design, ISD, Management, Instructor-led Training, Staff Development, Adult Education, Project Planning, Team Building, Team Leadership, Quality Assurance, Strategic Planning, Analysis, Microsoft Office, Technical Writing, Curriculum Design, Teaching, Public Speaking, Captivate, Curriculum Development, Supervisory Skills, Technical Training, Customer Service, Organizational..., Instructional Systems..., Illustrator, Flash, Graphics, Lesson Planning, Paint Shop Pro, E-learning, Problem Solving, Mentoring, Writing, Troubleshooting, Leadership Development, Documentation, Budgeting, Customer Relations, Planning, Photoshop, Testing, Executive Development, Executive Coaching, Educational Leadership, Technical Leadership, ADDIE, Training, Educational Technology, Aircraft Maintenance
Education
Embry Riddle Aeronautical University-Worldwide 2012 — 2015
Master of Science (MS), Leadership
USAF Air University Leadership Academy - 240 Hours (In Resident) 2000 — 2000
Leadership
St. Petersburg-Clearwater School of Aviation 1991 — 1992
FAA. Private Pilot, Aviation
USAF Leadership Course - 119 hours 1990 — 1990
Leadership
Wayland Baptist University 1998 — 2001
Bachelors of Science, Occupational Education
Community College of the Air Force 1998 — 1998
A. S, Instructor of Technology and Military Science
Community College of the Air Force 1998 — 1999
A. S, Aircraft Systems Maintenance Technician
Santander Consumer USA Inc. November 2013 - Present
Santander Consumer USA Inc. October 2012 - November 2013
Burlington Stores, Inc. September 2009 - April 2012
Capital One 2011 - 2012
Capital One July 2009 - October 2011
ADT May 1998 - June 2009
Skills
Customer Service, Credit, Leadership, Microsoft Office, Team Building, Management, Microsoft Excel, PowerPoint, Banking, Finance, Loans, Credit Analysis, Financial Analysis, Portfolio Management, Process Improvement, Risk Management, Sales, Team Leadership
Education
Coffeyville Community College 1991 — 1993
Associate's Degree, Business Administration and Management, General, 3.5
Montgomery Coscia Greilich LLP April 2015 - Present
PwC January 2015 - March 2015
Santander Consumer USA Inc. September 2014 - December 2014
Santander Consumer USA Inc. August 2013 - August 2014
Santander Consumer USA Inc. May 2013 - August 2013
Skills
Leadership, Accounting, Critical Thinking, Public Speaking, CPA, Customer Satisfaction, Account Reconciliation, General Ledger, Auditing, Team Building, Coaching, Event Planning, Marketing, Bilingual, Leadership Development, Sales Tax, Teamwork, GAAP, Cost Accounting, Sarbanes-Oxley Act, Management Accounting, Financial Accounting, Risk Management, Forecasting, Internal Audit, Corporate Finance, Finance, Variance Analysis, CMA, Detailed Oriented, Mentoring, Conflict Resolution, Fundraising, International Business, Capital Budgeting, Revenue Recognition, Multi-Cultural..., Inventory Management, Business Strategy, Negotiations, Profit Maximization, Project Management, Business Modeling, P&L Management, Analytics, Cash Flow, Concept Development, Restructuring, Business Planning, Manufacturing
Education
Texas Woman's University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Accounting, Senior, 4.0 GPA
Dallas County Community College 2010 — 2012
Accounting, Accounting, 4.0 GPA
Santander Consumer USA Inc. November 2014 - Present
JPMorgan CIB (Corporate and Investment Bank) January 2011 - December 2014
T-Mobile USA October 2007 - December 2010
T-Mobile 2004 - 2007
Bearing Point February 2001 - April 2003
Lawrence and Associates June 2000 - January 2001
The IT Group August 1999 - January 2000
Skills
Integration, Project Management, Change Management, Web Development, Testing, SDLC, Requirements Analysis, Software Project..., Business Analysis, Visio, Business Process..., Certified Scrum Master..., ITIL, Management, Quality Assurance, Telecommunications, Program Management, Scrum, Disaster Recovery, Leadership
Education
The University of Texas at Dallas 2006 — 2007
MS, Project Management
California University of Pennsylvania 1996 — 2000
MS, Business Administration
Grove City College 1991 — 1995
Bachelors, Mechanical Engineering
Santander Consumer USA Inc. August 2015 - Present
Santander Consumer USA Inc. May 2014 - Present
U.S. District Court, Northern District of Illinois May 2013 - July 2013
Cabrini Green Legal Aid October 2012 - June 2013
David's Bridal January 2012 - August 2012
Gap Inc./Banana Republic September 2010 - February 2011
Liberty Mutual Insurance June 2010 - August 2010
Skills
Customer Service, PowerPoint, Microsoft Office, Event Planning, Microsoft Word, Microsoft Excel, Leadership, Time Management, Teamwork, Research, Nonprofits, Facebook, Social Media, Community Outreach, Westlaw
Education
DePaul University College of Law 2012 — 2015
Doctor of Law (J.D.)
Hampton University 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Majestic Money Management January 2011 - Present
New Creation Bible Church 2007 - Present
Santander Consumer USA Inc. March 2007 - 2010
HSBC 1989 - 2010
HSBC June 1988 - 2010
HSBC Auto Finance 1988 - 2010
HSBC 1989 - 2008
Skills
Leadership Expert and..., Budget, Leadership, Finance, Negotiation, Management, Loans, Mortgage Lending, Portfolio Management, Risk Management, Banking, Strategic Financial..., Credit Analysis, Budgets, Call Centers, Financial Analysis, Financial Risk, Credit, Credit Risk, Financial Services, Relationship Management, Training, Executive Management, Credit Cards, Underwriting, Consumer Lending, Process Improvement, Retail Banking
Education
Colorado Technical University 2011 — 2012
Bachelor of Applied Science (B.A.Sc.)
Colorado Technical University 2010 — 2012
BS in Finance, Finance
St. Leo University 2003 — 2006
Associate of Arts (A.A.), Business Administration
Cenlar FSB March 2015 - Present
Santander Consumer USA Inc. December 2014 - Present
Regional Finance April 2013 - December 2014
Citi Bank 2000 - 2012
Conseco Finance November 1999 - August 2000
Conti Mortgage Financial January 1995 - November 1999
Skills
Risk Management, Call Centers, Process Improvement, Loss Mitigation, Management, Leadership, Loans, Banking, Training, Loan Servicing, Mortgage Lending, Credit Risk, Operations Management, Residential Mortgages, Performance Management, Coaching, Change Management, Mortgage Banking, Loan Origination, Relationship Management, Vendor Management, Business Analysis, Executive Management, Commercial Lending, Finance, Underwriting, Refinance, Commercial Banking, Customer Experience, Mortgage Servicing, Forecasting, Credit Analysis, Auditing, Strategic Planning, Integration, Policy, Default, Business Development, Credit, Financial Services, Portfolio Management, Consumer Lending, Credit Cards, Financial Risk, Cross-functional Team..., Project Management, Customer Service, Team Building, Dialer Management, NMLS Licensed
Education
Delaware County Community College 1985 — 1987
History
St. James Catholic High School 1981 — 1985
Santander Consumer USA Inc. October 2014 - Present
Central Connecticut Senior Health Services 2013 - 2014
Bryant University January 2009 - May 2013
Centreville Bank June 2012 - December 2012
Conning June 2011 - August 2011
Skills
Human Resources, PowerPoint, Recruiting, HR Policies, Microsoft Excel, Talent Acquisition, Organizational..., Performance Management, Microsoft Word, Benefits Administration, Management, Leadership, Access, Employment Law, Workday, Kronos, Red Carpet, Employee Relations, Payroll, I-9 Compliance, Conflict Resolution, Project Management, Employee Training
Education
Bryant University 2009 — 2013
Bachelor of Science (BS), Human Resource Management
Santander Consumer USA Inc. 2015 - Present
Dell / Dell SecureWorks 2013 - 2015
AAA Northern California, Nevada & Utah Insurance Exchange (AKA California State Auto Association) 2000 - 2013
Department of Veterans Affairs Veterans Medical Center 1996 - 2000
United States Air Force (Active and Reserve) 1979 - 2000
Skills
SDLC, Vendor Management, ITIL, IT Strategy, Disaster Recovery, Information Security, Business Analysis, Process Improvement, IT Management, CISSP, Security, CRISC, ITIL v3 Foundations..., MCSE Security, Strategy, Information Assurance, Security Awareness, Integration, Troubleshooting, Management, Security Policy..., Cloud Computing, Program Management, Firewalls, Security Management, Technical Support, Business Intelligence, Computer Forensics, Project Management, Information Technology, IT Service Management, ITIL Process..., PMP, Incident Management, ITIL Certified, Outsourcing, Networking, IT Operations, Enterprise Software, Visio, Data Center, Security Policy, Enterprise Architecture, Security Operations, Leadership, System Administration, SharePoint, Intrusion Detection, Microsoft Certified..., PCI DSS
Education
University of North Texas 2014 — 2015
Applied Technology & Performance Improvement
Community College of the Air Force 1993 — 1998
Applied Science (AAS) Degree, Electronic Systems Technology
University of Phoenix 2003 — 2004
Coursework, Computer Information Systems
Solano Community College
Certificate of Completion, Computer Investigations
The Corporate Executive Board Company 2012 — 2012
Certificate of Completion, IT Business Leadership Academy
SANS (SysAdmin, Audit, Network, and Security) Institute 2003 — 2011
Certificate of Completion, Computer and Information Systems Security/Information Assurance
Global Knowledge 2004 — 2004
Certificate of Completion, Project Management
Santander Consumer USA Inc. October 2015 - Present
XTO Energy May 2013 - August 2015
Skills
Microsoft Office, Microsoft Excel, Energy, PowerPoint, Public Speaking, Event Planning, Oil/Gas, Management, Microsoft Word, Leadership, Public Relations, Customer Service, Research, Social Networking, Fundraising, Event Management, Nonprofits, Team Building, Community Outreach, Marketing, Editing
Education
Cameron University 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Cameron University 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Fort Worth Chapter, Information Systems Security Association January 2014 - Present
CompuCom September 2013 - Present
Santander Consumer USA Inc. 2015 - 2015
Santander Consumer USA Inc. 2015 - 2015
GM Financial February 2013 - September 2013
Engineering Services Professionals/Adecco September 2012 - December 2012
Research In Motion February 2011 - August 2012
Aon Hewitt May 2010 - December 2010
Elbit Systems of America August 2003 - May 2010
AT&T Government Solutions May 2003 - August 2003
Skills
Security, CISSP, Security Policy, Risk Management, Business Continuity, Computer Security, IT Audit, Information Technology, Information Security, ISO 27001, Active Directory, Computer Forensics, Policy, Security Clearance, Management, Network Security, Information Security..., Penetration Testing, Systems Engineering, Cross-functional Team..., Vulnerability Assessment, PMP, Integration, Physical Security, Vulnerability Management, Enterprise Software, Operating Systems, Training, Security Audits, Security Management, Application Security, CISA, Risk Assessment, DLP, Information Assurance, Governance, Security Awareness, CISM
Education
Colorado Technical University
Master of Science, Management; Information Technology
University of North Texas
Bachelor of Arts, Political Science
Texas Military Institute
Santander Consumer USA Inc. September 2015 - Present
Santander Consumer USA Inc. July 2013 - August 2015
GM Financial February 2013 - June 2013
Aetna March 2006 - October 2011
Aetna July 2002 - February 2006
Aetna February 2000 - June 2003
Skills
Leadership Development, Talent Management, Change Management, Performance Management, Training, Employee Training, Performance Consulting, Leadership, Human Resources, Coaching, Workshop Facilitation, Management Consulting, Curriculum Design, Process Improvement, Developing Training..., Active Learning, Program Facilitation, Learning Management, Organizational Design, Corporate Education, Organizational..., 360 Feedback, Succession Planning, Instructional Design, Employee Benefits, Employee Engagement, Performance Improvement, Management, Training Delivery, Curriculum Management, Cross-functional Team..., Organizational..., Workforce Planning, Strategic Planning, Agile & Waterfall..., Culture Assessment, Service Recovery, Account Management, Behavioral Assessment, Personality Assessment, Needs Analysis, Culture Change, Management Development, Career Development, Instructor-led Training, Blended Learning, HR Consulting, Staff Development, Onboarding, Employee Relations
Education
Charter Oak State College 2007 — 2012
Bachelor of Arts (B.A.), Organizational Leadership, 3.72
Santander Consumer USA Inc. April 2014 - Present
Southwest Securities December 2011 - April 2014
JPMorgan Chase April 2011 - December 2011
Clear Capital September 2009 - April 2011
Clear Capital July 2007 - August 2007
Skills
Business Analysis, User Acceptance Testing, Business Planning, Analytics, Banking, Testing, Management, Marketing, Process Improvement, Operations Management, Project Management, Software Development, Business Process, Analysis
Education
California State University-Chico 2005 — 2009
Business Administration, Management and Entrepreneurship
San Jose State University 2008 — 2008
Business Admin, Management
Los Gatos High School 1999 — 2003
Santander Consumer USA Inc. August 2013 - Present
Education
Community College of Aurora 2012 — 2013
Still working on it, Fire Science Technology
PointBurst September 2013 - Present
American Airlines June 2012 - September 2013
Santander Consumer USA Inc. May 2010 - June 2012
Nest Family Entertainment January 2009 - April 2010
AGIANT Packaging January 2008 - December 2008
Skills
Dreamweaver, Photoshop, Illustrator, InDesign, Web Design, Web Development, User Experience, CSS, HTML, JavaScript, jQuery, jQuery Mobile, Graphic Design, Illustration, Email Marketing, E-commerce, CMS, SEO, PPC, Photography, Graphics, Logo Design, Front-end, Advertising, Adobe Fireworks, Flash, User Interface Design, Interaction Design, HTML 5, Information Architecture, User Interface, XHTML, Usability, WordPress, Website Development
Education
DeVry University 2002 — 2006
AA, Electronics and Computer Technologies
Santa Susana
Thomas Reprographics November 2011 - Present
Nissan Motor Acceptance Corporation July 2010 - February 2011
Santander Consumer USA Inc. August 2008 - April 2010
Skills
Customer Service, Data Entry, Account Management, Collections, Fresh Produce, Management, Payroll, B2B, Accounting, Accounts Receivable, Invoicing, Training, Accounts Payable, Customer Satisfaction, Outlook, Administration, Microsoft Excel, Microsoft Word
Education
Collin County Community College 2013 — 2015
None, Core Curriculum
Richland Community College 1995 — 1997
None, Core Curriculum
Santander Consumer USA Inc. September 2010 - Present
Santander Consumer USA Inc. December 2013 - July 2014
Santander Consumer USA Inc. May 2012 - December 2013
Santander Consumer USA Inc. September 2010 - May 2012
Hogan Lovells October 2009 - July 2010
Skills
Capital Markets, Market Risk, Structured Products, ABS, Financial Accounting, Financial Risk, Interest Rate Swaps, Derivatives, Interest Rate Risk..., Cash Flow Forecasting, Financial Modeling, Microsoft Excel, Bloomberg, Structured Finance, Finance, Valuation, Securitization, Risk Management, Financial Analysis, Corporate Finance, Analysis, Banking, Management, Loans, Forecasting, Business Analysis, Financial Reporting, Leadership, Financial Markets, Market Research, Economics, Strategy, Accounting
Education
Copenhagen Business School 2008 — 2009
Finance
Universidad San Pablo-CEU 2005 — 2010
Bachelor of Science in Finance and Business Administration
Universität Wien
Goethe Institute
Institute des Langues Universite International d'ete
British Council
Vienna International School 1995 — 2001
Real Colegio Alfonso XII 2001 — 2005
Santander Consumer USA Inc. June 2014 - Present
Citi March 2013 - June 2014
Citi February 2010 - March 2013
Citi May 2005 - February 2010
Citi February 2004 - May 2005
Citi September 2003 - February 2004
Citi June 2000 - June 2003
First Data Corporation January 1999 - June 2000
First Data Corporation January 1998 - January 1999
ChoicePoint 1996 - 1998
Skills
People Management,..., Legal, Risk, and..., Capacity Planning and..., Human Resources..., Call Center Development..., Mortgage Servicing, Credit Card Servicing, Project Governance, MHA Directive Compliance, SCRA, FLSA, FDCPA, REG..., Fraud Prevention..., Debt Collection..., Customer Service..., Operations Management, Strategic Planning and..., Product Development, Product Management, Project Planning and..., Cross-functional Team..., Senior Management..., Proficient in Word,..., Business Analysis, Business Reporting, Cultural Awareness, Managing Deadlines, Leading Organizational..., Leading Diverse Teams, Career Development, Legal Compliance, Employment Law, Corporate Law, Contract Management, Managing Partner..., Financial Risk..., Loss Mitigation, Net Credit Loss..., Work from Home..., Integrity, ethics,..., Strong written and..., 15 years of management..., Negotiation Skills, Strong organization and..., Ability to work with..., High Reliability, Credit Cards, Risk Management, Negotiation, Banking, Call Centers, Leadership
Education
Creighton University School of Law 1992 — 1995
Doctor of Law (JD), Law
Creighton University 1987 — 1991
Bachelor of Arts (B.A.), Philosophy
Jesuit Preparatory School of Dallas 1984 — 1987
High School Diploma, High School Diploma
Santander Consumer USA Inc. April 2013 - Present
Wells Fargo Securities January 2011 - April 2013
Wachovia Capital Markets June 2006 - January 2011
Wachovia Capital Markets May 2005 - July 2005
Skills
Chartered Financial..., Chartered Alternative..., Financial Risk Manager, Series 7, Series 63, Microsoft Office, Bloomberg, Capital IQ, Factset
Education
Carnegie Mellon University - Tepper School of Business 2002 — 2006
Bachelor of Science (B.S.), Business Administration
Ensambles Hyson January 2014 - Present
TELORO September 2012 - August 2013
Santander Consumer USA Inc. March 2009 - March 2010
HSBC January 2009 - March 2010
HSBC May 2006 - January 2009
Skills
Billingual, Multitasking Skills, Team Leadership, Problem Solving, Highly motivated..., Microsoft Office, Avaya IP Telephony, Project Management, Customer Service..., Sales Management, Marketing Strategy, Customer Service, Credit, Call Centers, Financial Analysis, Training, Leadership, Mortgage Lending, Sales, Strategic Planning, Data Analysis, Customer Satisfaction, Loans, Risk Management, Banking, Relationship Management, Finance, Credit Risk, Credit Cards, Mortgage Banking, Financial Services, Portfolio Management, Process Improvement, Strategy, Underwriting, Business Analysis, Vendor Management, Loan Origination, Financial Risk, Team Management, Management, Performance Management, Team Building
Education
CETYS Universidad 2013 — 2013
Diploma Program, Project Management
State University of Baja California 2000 — 2005
Bachelor's degree, Business Administration and Management
Santander Consumer USA Inc. September 2014 - Present
Zimbra (Telligent) July 2013 - September 2014
Telligent (Zimbra) February 2012 - July 2013
DG May 2011 - March 2012
Siemens Government Services January 2005 - August 2010
I" TEMP HVAC January 1999 - December 2009
Texas Instruments April 2002 - June 2004
Skills
Windows, Testing, Troubleshooting, Customer Relations, Security, Customer Service, Computer Hardware, Call Center, Windows 7, Technical Support, Visio, Networking, System Administration, Salesforce.com, Windows Server, Microsoft Office, SQL, Integration, Servers, Microsoft SQL Server, Call Centers, HTML, DNS, Data Center, Hardware, Unix, CRM, Operating Systems, XP, Network Security, Databases, Microsoft Exchange, Network Administration, Windows XP
Education
University of Phoenix 2008 — 2010
Associate of Arts, Information Technology
Dallas County Community College 2004 — 2005
None
Bryan Adams High School 1996 — 2000
Diploma, Computer Science
Santander Consumer USA Inc. 2015 - Present
JPMorgan Chase June 2014 - Present
JPMorgan Chase March 2012 - June 2014
JPMorgan Chase October 2010 - March 2012
JPMorgan Chase October 2009 - October 2010
JPMorgan Chase May 2009 - October 2009
The Cleveland Clinic May 2005 - May 2009
Skills
Marketing, Microsoft Office, Account Management, Process Improvement, Base24, Gasper Vantage, Gasper Vision, Third Party Vendor..., Operational Risk..., Project Management, Operations Management, Home Infusion, Infusion Pumps, Troubleshooting, Leadership, Customer Service, Team Leadership, Vendor Management, Microsoft Excel, Business Analysis, Banking, Management, Risk Management
Education
Columbia College of Missouri
Bachelors of Interdisciplinary Studies
Cuyahoga Community College
Associate of Arts, Liberal Arts
Santander Consumer USA Inc. September 2013 - Present
Barrett, Daffin, Frappier, Turner & Engel July 2012 - May 2013
National Bankruptcy Services.com LLC March 2010 - April 2012
Education
Dallas Baptist University
Santander Consumer USA Inc. November 2010 - Present
HSBC 2005 - 2010
Capstone Management Group, LLC 2003 - 2005
Household Auto Finance 2001 - 2003
Skills
Process Improvement, Microsoft SQL Server, Security, Call Centers, Information Security, Databases, Vendor Management, Risk Management, Management, Banking, Programming, Telephony, Business Analysis, Analysis, Call Center, Networking, Access, Visual Basic, Data Analysis, Big Data Analytics, Business Intelligence, Information Systems, Analytics, Forecasting, Logistic Regression, Linear Regression, Strategic Planning, Managerial Finance, Workforce Planning, Workforce Management, Data Science, Decision Support, Project Management, Contact Centers, Statistical Data..., Data Mining, Data Warehousing
Education
West Texas A&M University 2015 — 2016
Master of Business Administration (M.B.A.), Compurter Information Systems
DeVry Institute of Technology 1999 — 2001
Bachelor of Science in Business Administration, Information Systems
HCM PARTNERS, LLC June 2003 - Present
Santander Consumer USA Inc. November 2012 - January 2015
Dean Foods April 2008 - June 2012
Skills
Talent Management, Employee Relations, Succession Planning, HRIS, Employee Benefits, Management, Leadership, Human Resources, Change Management, Personnel Management, Performance Management, Recruiting, Strategic Planning, Team Building, Process Improvement, Talent Acquisition, Deferred Compensation, Compensation & Benefit, Business Planning, Leadership Development, Program Management, Employee Engagement, Benefits Administration, Payroll, Organizational..., Onboarding, Organizational..., Workforce Planning, College Recruiting, Applicant Tracking..., FMLA, HR Policies, Workday Implementation..., HR Project Management, Software Project..., Workday, Project Management, Business Process...
Education
Dallas Baptist University 2006 — 2007
Master of Arts (M.A.), Human Resources Management and Services
Santander Consumer USA Inc. 2014 - Present
Beach Community Power Association Cooperative August 2013 - August 2014
Industrial Alliance Securities January 2013 - June 2013
EuroPacifc Securities Canada January 2012 - October 2012
Byron Capital Markets April 2011 - January 2012
Global Hunter Securities April 2010 - April 2011
BMO Capital Markets October 2009 - April 2010
Contract financial and business analyst for Tier 1 & Tier 2 firms January 2009 - October 2009
Tebo Capital & 235 Capital Partners August 2003 - November 2008
UMB Investment Advisors September 1996 - November 2002
Skills
Analysis, Research, Modeling, Equity Research, Investment Banking, Financial Modeling, Valuation, Capital Markets, Equities, Corporate Finance, Equity Valuation, Due Diligence, Investments, Project Finance, Private Equity, Financial Analysis, Venture Capital, Mergers, Fixed Income, Mining, Gold, Portfolio Management, Mergers & Acquisitions, Commodity, Hedge Funds, Asset Management, Risk Management, Finance, Derivatives, Economics, Options, Business Valuation, Trading, Strategic Financial..., Bloomberg, Strategy, Securities, Investor Relations, Financial Markets, Financial Risk, Private Placements, Alternative Investments
Education
Harvard, MIT and Berkeley “edX” online student 2013 — 2014
Completion Certificate upon completion and passed exams - current student, “Agile+SaaS+Cloud – Software as a Service” CS169.1, Current Online Student
Wichita State University 1998 — 2002
MBA, Finance and Accounting
Wichita State University 1985 — 1992
Masters; Significant CMA and MPA: "Master's of Professional Accounting, Business Administration; Finance; Accounting and Economics
Wichita State University 1984 — 1992
Bachelors, Business Administration; Finance; Geology
Colorado School of Mines 1986 — 1991
Summer Studies/ Special Courses
Kansas State University 1983 — 1984
Geology - Undergrad Studies
Santander Consumer USA Inc. January 2015 - Present
Business Integration Solutions LLC 2013 - Present
JPMorgan 2005 - 2012
Capital One Auto Finance 2003 - 2005
PathMaker Group 2004 - 2004
Cambridge Integration Services Group 2003 - 2003
Sprint 2001 - 2002
Cambridge Technology Partners 2000 - 2000
Accenture 1990 - 2000
Accenture 1990 - 2000
Skills
PMO, Process Improvement, Outsourcing, Business Analysis, Vendor Management, Security, Enterprise Architecture, Program Management, SDLC, Risk Management, Portfolio Management, Business Development, Disaster Recovery, Strategy, Information Technology, Business Continuity, IT Management, Team Management, IT Strategy, PMP, Business Process..., Business Process, Project Portfolio..., Requirements Analysis, CRM, Governance, Project Delivery, Business Transformation, Financial Services, Personal Data Protection, Security Incident &..., SSAE 16, SOX 404, Agile Methodolgy, Vendor Audit, Standards Compliance, Information Security, Financial Risk, Software Development, Quality Assurance, Resource Management, Business Requirements, Leadership, Start-ups, Analytics, Infrastructure, IT Risk Management, Project Management
Education
DeVry University-Texas
Bachelor of Science (B.S.), Computer Information Systems (CIS)
Loan Portfolio Servicing March 2013 - Present
Santander Consumer USA Inc. May 2012 - March 2013
Americredit/GM Financial September 1997 - July 2011
Skills
Portfolio Management, Forecasting, Training, Management, Accounting, Auditing, Invoicing
Education
Dallas Baptist University 2001 — 2002
Santander Consumer USA Inc. September 2013 - Present
Wingspan January 2011 - February 2012
Southwest Credit Systems, L.P. October 2008 - November 2010
RGS Financial November 2007 - May 2008
Anderson, Crenshaw & Associates January 2006 - November 2007
Skills
Call Center, Credit, Credit Risk, Customer Service, Team Building, Account Management, Vendor Management, Risk Management, Strategic Planning, Microsoft Office, Business Strategy, Project Management, Call Centers, Accounting, Customer Satisfaction, Management, Negotiation
Education
DeVry University
Remington College
Associates Degree, Business Administration
Santander Consumer USA Inc. June 2013 - Present
Texas Health Partners October 2005 - May 2013
Self-employed June 2003 - September 2005
Telsource Corporation February 2001 - April 2003
WebMD August 1999 - February 2001
Southwestern Bell Telephone October 1998 - July 1999
United States Army May 1991 - May 1999
EZ-Alert March 1998 - August 1998
Citicorp, N.A. October 1996 - February 1998
Skills
Network Administration, Network Management, Strategic Planning, Network Operations, Network Architecture, Microsoft Technologies, Active Directory, Cisco Networking, Cisco Security, Data Center Architecture, Enterprise Storage, Project Management, Outside The Box Thinker, People Management, Staff Mentoring, Technology Evangelism, Technical Documentation, Technology Alignment, Server Management, Dell Solutions, Desktop Administration, Hyper-V, Citrix Certified..., System Deployment, Management, Disaster Recovery, Data Center, Projects, Thinking Outside The Box, Maintenance & Repair
Education
University of the People 2014 — 2019
Bachelor of Business Administration (BBA)
Capella University 2004 — 2007
Completed coursework towards Bachelor of Science, Information Technology degree
San Antonio College, Law Enforcement Training Center & School 1994 — 1996
Police Sciences Coursework
University of Michigan Ross School of Business August 2014 - Present
American Airlines June 2015 - August 2015
Pacific Gas and Electric Company March 2015 - April 2015
Santander Consumer USA Inc. January 2014 - July 2014
Capital One August 2012 - January 2014
Capital One July 2010 - August 2012
Westinghouse Electric Company May 2009 - August 2009
University of Pittsburgh June 2008 - August 2008
Skills
Analysis, SAS, Business Analysis, Statistical Modeling, Forecasting, Strategy, Microsoft Excel, Business Strategy, Credit Risk, PowerPoint, SQL, Teradata, VBA, Process Improvement, Multivariate Analysis, Predictive Modeling, Statistics, Decision Trees, Finance, Credit, Excel, Regression, Loss Mitigation, Sabermetrics, Pricing Strategy, Airlines
Education
University of Michigan - Stephen M. Ross School of Business 2014 — 2016
Master of Business Administration (MBA), Strategy and Marketing
Cornell University 2006 — 2010
Bachelor of Science (B.S.), Mechanical and Aerospace Engineering, Minor: Operations Research and Engineering
Bank of America September 2014 - Present
BIQ SELECT March 2014 - Present
Wells Fargo Capital Finance January 2013 - May 2013
InTouch Credit Union February 2012 - July 2012
Capital One Auto Finance April 2011 - August 2011
Republic National Distributing Company July 2008 - February 2010
LFT Lifestyle, Fashion, Terminal September 2006 - August 2007
Santander Consumer USA Inc. 2006 - 2007
Chili's Grill & Bar August 2003 - July 2006
Skills
Sales, Customer Service, Retail, Time Management, Negotiation, Access, Software Documentation, Teamwork, Accounts Payable, Call Centers, Account Management, Sales Management, Leadership, Training, Budgets, Customer Satisfaction, Finance, Microsoft Word, Management, Team Building
Education
The University of Texas at Dallas 2012 — 2014
General Business, Business Administration and Management, General
Collin County Community College 2009 — 2011
Associates, Business Management
Santander Consumer USA Inc. June 2014 - Present
Southwest Airlines May 2012 - May 2014
CoreLogic September 2010 - July 2011
Source August 2009 - September 2010
ITT Technical Institute 2008 - 2010
JP Morgan-Chase May 2009 - August 2009
Samsung April 2006 - March 2009
Orion Communications May 2005 - April 2006
Avaya March 2000 - September 2005
Avaya July 2003 - February 2005
Skills
Avaya, Cisco Routers, Cisco Technologies, Windows Server, VPN, CCNA, Network Design, Network Security, VLAN, Technical Support
Education
ITT Technical Richardson 2008 — 2010
AAS, Computer Networking System
College of Southern Nevada 1997 — 1998
Diploma, Computer Technology/Computer Systems Technology
Santander Consumer USA Inc. November 2011 - Present
Fujitsu America, Inc. June 2007 - August 2011
Capital One Auto Finance April 2002 - June 2007
Motorola 1999 - 2001
US Navy 1983 - 1992
Education
New Mexico State University 2008 — 2010
ICT, Information and Communications Technology
Collin County Community College 2004 — 2005
AS, General
Adrian R-III High School 1977 — 1981
Santander Consumer USA Inc. May 2015 - Present
Exeter Finance Corp March 2011 - March 2015
CitiFinancial Auto January 2009 - November 2010
Citi Financial Auto October 2004 - January 2009
CitiFinancial Auto September 2003 - October 2004
CitiFinancial Auto / Auto One Acceptance Corp. May 1998 - September 2003
Skills
Credit, Loans, Process Improvement, Leadership, Team Building, Loan Origination, Executive Management, Funding, Management, Coaching, Finance, Portfolio Management, Risk Management
Education
Collin County Community College 1992 — 1994
General Studies
Plano East Senior High School
Santander Consumer USA Inc. November 2012 - Present
Capital One February 2011 - Present
Parago August 2007 - June 2010
Parago, Inc August 2007 - June 2010
Skills
Strategic Planning, Sales, Leadership, Negotiation, Medical Records, Business Process, Pricing, Customer Service, Microsoft Excel, Healthcare, Training, Access, Analysis, Sales Process, Finance, Financial Analysis, Marketing, Customer Satisfaction, Risk Management, Credit, Management, Process Improvement
Education
Dallas Baptist University 2010 — 2012
Master of Arts (MA), concentration Human Resource Management, 3.4
Credit Acceptance September 2015 - Present
GO Financial January 2015 - August 2015
Santander Consumer USA Inc. April 2010 - January 2015
UACC July 2007 - February 2010
AmeriCredit September 2000 - June 2007
Skills
Credit, Loans, Relationship Management, Account Management, Sales, Credit Analysis, Sales Management, Banking, Credit Risk, Customer Satisfaction, Team Building, Risk Management, New Business Development, Salesforce.com, Call Centers
Education
Dallas Baptist University 2003 — 2006
Master of Business Administration (MBA), Finance, General
Stephen F. Austin State University 1996 — 2000
Bachelor's degree, Criminal Justice and Corrections
Santander Consumer USA Inc. August 2015 - Present
Bank of America March 2012 - August 2015
Lowe's Home Improvement March 2011 - March 2012
Skills
Customer Service, Microsoft Office, Sales, PowerPoint, Teamwork, Customer Satisfaction
Education
Community College of Rhode Island 2009 — 2011
Biotechnology, Biotechnology
Santander Consumer USA Inc. October 2013 - Present
Paycation Travel August 2013 - Present
Skills
Team Leadership, Community Outreach, Social Networking, Marketing Strategy, Customer Service, Management, Marketing Communications, PowerPoint, Training, Microsoft Office, Sales, Microsoft Word, Microsoft Excel, Time Management, Small Business, Entrepreneurship, Facebook, Sales Management, Direct Sales, Online Marketing, Teamwork, Retail, Account Management, Hospitality, New Business Development, Negotiation, Business Planning, Tourism, Outlook, Research, Business Strategy, Customer Retention, Event Management, Event Planning, Leadership, Marketing, Online Advertising, Public Speaking, Social Media, Social Media Marketing, Strategic Planning, Customer Satisfaction, Advertising, Public Relations
Education
Community College of Denver 2013 — 2016
Marketing
Muskegon Community College
Business Administration and Management, General
SquareTwo Financial September 2015 - Present
DJ Zenas, LLC Nufusion Productions LLC 2010 - Present
Fresh View Solutions January 2015 - September 2015
Santander Consumer USA Inc. May 2013 - July 2014
Colorado State University August 2007 - May 2012
Build-A-Bear Workshop May 2008 - January 2009
GameStop May 2007 - January 2008
Wendy's May 2006 - March 2007
Skills
Public Relations, Music, Higher Education, Human Resources, Art, Sports, Event Planning, Social Media, Social Networking, Public Speaking, Radio, Creative Writing, Social Media Marketing, Time Management, PowerPoint
Education
Colorado State University 2007 — 2012
Bachelor of Arts (B.A.), Communications and Sociology, Graduate
Thomas Jefferson High School 2003 — 2007
Diploma, General Studies, Graduate
JPMorgan Chase & Co. March 2015 - Present
Santander Consumer USA Inc. September 2010 - June 2014
Citifinancial Auto April 2006 - September 2010
Ford Motor Company May 2002 - April 2006
Toyota Financial Services July 1990 - June 1993
Homestate Savings & Loan August 1985 - 1991
Skills
Credit Analysis, Credit, Credit Risk, Loans, Banking, Underwriting, Portfolio Management, Risk Management, Financial Analysis, Consumer Lending, Finance, Corporate Finance, Funding, Commercial Lending, Loan Origination, Financial Services, Financial Modeling, Leadership, Credit Cards, Toyota Motor Credit, Mortgage Lending, Loss Mitigation, Relationship Management, Management, Financial Risk, Executive Management, Team Building
Education
Collin County Community College
Contra Costa College
Taboola September 2015 - Present
The NOISE Group September 2012 - Present
Conversant, Inc. May 2014 - September 2015
Show Media, LLC July 2011 - April 2013
Santander Consumer USA Inc. September 2010 - May 2011
Goldman Sachs July 2009 - July 2010
Goldman Sachs June 2008 - August 2008
Goldman Sachs June 2007 - August 2007
Goldman Sachs June 2006 - August 2006
Skills
Financial Services, Investments, Securities, Equities, Relationship Management, Asset Managment, Wealth Management, Banking, Finance, Marketing, Start-ups, Sales, Business Development, Management, Strategy, CRM, Social Media Marketing, Leadership, Research
Education
Dickinson College 2005 — 2009
B.A, Political Science
Santander Consumer USA Inc. October 2006 - Present
Thousand Trails, LP February 2005 - October 2006
Pure Beauty Boutique February 2003 - January 2005
Krispy Kreme August 2000 - February 2003
Skills
sales, Corporate Finance, Automotive, Marketing, New Business Development, Finance, Relationship Management, Negotiation, Forecasting, Credit, Business Development, Leadership, Management, Loans, Team Leadership, Account Management, Sales Management, Pricing, Strategic Planning, Business Planning, Market Analysis, Customer Satisfaction, Sales Operations, Sales, Customer Service, Marketing Communications, Budgets, Operations Management, CRM, Customer Retention, Profit, Microsoft Excel, Direct Sales, Team Building, Banking, Risk Management, Consumer Lending
Education
California State University-Northridge 1994 — 1998
Bachelor of Arts, Journalism
Residential Credit Solutions, Inc January 2014 - Present
CoreLogic April 2013 - December 2013
Santander Consumer USA Inc. February 2013 - February 2013
OGM Land Cmpany 2010 - 2012
T. S. Dudley Land Services June 2010 - September 2010
Kelly Hart & Hallman LLP May 2009 - June 2010
Aruba Petroleum March 2009 - May 2009
Threshold Land Services July 2008 - February 2009
PFM LLC July 2006 - September 2007
Hawkins Parnell Thackston & Young LLP February 2003 - July 2006
Skills
Pleadings, Trials, Litigation Support, Litigation, Legal Writing, Leases, Mergers & Acquisitions, Energy Industry, Gas, Natural Gas, curative, Due Diligence, Mineral Rights, Titles, Petroleum, Abstracting, Title Opinions, Real Estate Transactions, Oil & Gas Law, Operating Agreements, Title Searches, Analysis
Education
Collin County Community College 1994 — 2001
AAS, Paralegal Certificate
Armor April 2015 - Present
Capital One Auto Finance February 2013 - April 2015
Santander Consumer USA Inc. July 2012 - February 2013
iRise March 2011 - July 2012
iOLAP April 2010 - March 2011
Amdocs June 2005 - April 2010
Cingular Wireless November 2002 - June 2005
Skills
iRise Certified Modeler, SDLC, Microsoft Office, Business Analysis, SQL, SnagIt, Visio, Integration, Pre-sales, Agile Methodologies, Data Warehousing, SharePoint, Business Requirements, Software Development, Process Improvement, Analysis, Requirements Gathering, Oracle, Business Process..., Program Management, Software Project..., Business Process, Business Intelligence, MS Project, Requirements Analysis, Agile Project Management, Systems Analysis, Data Modeling, Enterprise Architecture
Education
The University of Texas at Dallas - School of Management 2002 — 2004
Business Management
Collin County Community College 1998 — 2002
Associate of Science (AS)
Santander Consumer USA Inc. November 2013 - Present
Cox Enterprises February 2012 - October 2013
Cox Enterprises October 2009 - January 2012
UPS October 2008 - June 2009
Merrill Lynch May 2007 - August 2007
Citi January 2000 - June 2006
Skills
Account Reconciliation, Invoicing, Access, Accounting, Financial Analysis, Accruals, Journal Entries, Microsoft Excel, Finance, Spreadsheets, Management, Oracle, IBM iSeries, Payments, Balance Sheet
Education
Montclair State University 2006 — 2008
BS, Finance and Economics
County College of Morris 2002 — 2006
Associates in Business Administration, Business Administration and Management, General
Santander Consumer USA Inc. Technical SupportSprintSeptember 2010 - July 2013
Skills
Technical Support
Education
Concorde Career Institute-Arlington
Licentiate degree, Adult Health Nurse/Nursing
Kenexa an IBM Company March 2013 - June 2013
Advantage Technical Resourcing October 2012 - January 2013
Santander Consumer USA Inc. June 2012 - August 2012
Global Technical Services, Inc. April 2010 - May 2012
Texas Air National Guard (136th AW) March 2006 - September 2009
Texas Air National Guard (136th AW) January 1999 - March 2006
Texas Air National Guard (136th AW) November 1993 - March 1997
United States Air Force January 1982 - April 1991
Skills
Outlook, PowerPoint, Word, Excel, Access, Microsoft Excel, Microsoft Word, Recruiting, Networking, PeopleSoft, Internet Recruiting, Sourcing, Job Diva, Military, aircraft, Cold Calling, Career Counseling, Military Personnel, Staff Retention, Customer Service, ICMS, Public Speaking, Staffing Services, IT Recruitment, Contract Recruitment, Training, Taleo, Applicant Tracking..., Aircraft, Temporary Staffing, Human Resources, Interviews, Management, Team Building, Personnel Management, Employee Benefits, New Hire Orientations, Permanent Placement, Screening, Job Fairs, Temporary Placement, Hiring, Job Descriptions, Technical Recruiting, Onboarding, Screening Resumes, Employee Relations, Corporate Recruiting, Talent Management, Staff Augmentation
Education
University of Maryland
B.S, Organizational Psychology
McMurry University
Associates, History/Religion
Community College of the Air Force 1982 — 1986
Associates Degree, Human Resources
Spacelabs Healthcare November 2012 - Present
Baylor Health Care System May 2012 - August 2012
Eltek AS November 2009 - February 2010
Buchanan Technologies December 2007 - November 2009
Capital One Auto Finance 2005 - 2007
Santander Consumer USA Inc. 2004 - 2005
Skills
Troubleshooting, Active Directory, Windows 7, Software Installation, SAN Volume Controller, Windows XP Pro, Medical Devices, Virtualization, Avaya IP Telephony, Electronics, Testing, Microsoft Office, Cisco Technologies, Medical Imaging, TCP/IP, DHCP, Technical Support, Customer Satisfaction, VMware, Maintenance & Repair, Healthcare, Wireless Networking, Program Management, Healthcare Information..., Windows, Networking, Hardware
Education
Texas State Technical College Waco 2010 — 2012
Associate of Science (A.S.), Biomedical Technology/Technician, 3.8
Collin County Community College 2004 — 2005
N/A, Associate of Science
Santander Consumer USA Inc. / Chrysler Capital March 2013 - Present
Santander Consumer USA Inc. March 2013 - February 2014
Ally Financial Inc. October 2012 - March 2013
Ally Financial Inc. August 2011 - October 2012
Ally Financial Inc. January 2009 - August 2011
Southwest Credit Systems, L.P. November 2006 - December 2008
Skills
Credit Risk, Loan Servicing, Financial Analysis, Legal Compliance, Funding Applications, Credit Bureau Review, Skip Tracing, Process Improvement, Quality Control, Collection Development, Quality Assurance, Instructor-led Training, Process Excellence, System Monitoring, Call Monitoring, Leading Development...
Education
Woodland Senior High School 1997 — 1999
Diploma, English Language and Literature, General
Casa Roble High School 1994 — 1996
None
Collin County Community College
Wells Fargo Home Mortgage October 2014 - Present
Citi August 2012 - February 2014
Santander Consumer USA Inc. September 2010 - June 2012
Santander Consumer USA Inc. September 2010 - August 2011
Citi Financial Services March 2008 - September 2010
Citi Financial Services November 1995 - March 2008
Reilly Gregory and Associates February 1995 - November 1995
Yegan Acceptance Corp. November 1989 - December 1994
Skills
Customer Service, Team Building, Team Leadership, Coaching, Time Management, Strategic Planning, Training, Business Strategy, Project Management, Regulatory Guidelines, Mentoring, Collections, Leadership, Management, Strategy, Analysis, Budgets, Event Planning, Human Resources, Portfolio Management, Call Centers, Employee Relations, Finance, Risk Management, Process Improvement, Loss Mitigation, Loan Servicing
Education
Cazenovia College
Associate of Arts and Sciences (AAS), Large Animal/Food Animal and Equine Surgery and Medicine
North East Institute of Education
Legal Assistant/Paralegal
Santander Consumer USA Inc. 2013 - Present
North Texas Real Estate Solutions Group, LLC 2010 - Present
Santander Consumer USA Inc. 2013 - 2014
Novation 2012 - 2013
Bank of America 2008 - 2012
Bank of America Merrill Lynch 2008 - 2010
Titan Services 2006 - 2008
First American Title 2004 - 2006
Xerox 2002 - 2004
Skills
Financial Analysis, Project Coordination, Program Management, Leadership, Business Process..., Accounting, Visio, Project Management, Business Intelligence, Management, Risk Management, Financial Reporting, Cross-functional Team..., Requirements Analysis, Change Management, Entrepreneurship, Data Analysis, Quality Assurance, Six Sigma, Agile Methodologies, Agile Project Management, Analysis, Vendor Management, Software Documentation, SharePoint, Business Analysis, Process Improvement, Access
Education
Dallas Baptist University 2013 — 2014
Master of Business Administration (M.B.A.), Entrepreneurship/ Entrepreneurial Studies
Dallas Baptist University
BBS, Management Information systems
Santander Consumer USA Inc. March 2013 - Present
Chase July 2011 - December 2012
Citi May 2009 - July 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Credit Risk, Credit Analysis, Loan Officers, Financial Risk
Education
Liberty University 2015 — 2016
Bachelor's degree, Business Administration and Management, General
Cedar Valley College 2008 — 2010
Business Administration and Management, General
County of Marin July 2013 - Present
Designs by Hampton Photography March 2007 - Present
Bank of America October 2012 - June 2013
Santander Consumer USA Inc. February 2005 - February 2012
Sweet Holy Spirit Church - Chicago May 2000 - December 2004
Physical Therapy Chicago May 1997 - May 2000
Accenture June 1989 - May 1991
Skills
Photography, Collections, Customer Service, Team Building, Management, Process Improvement, Training, Team Leadership, Negotiation, Project Management, Vendor Management, Budgets, Coaching, Contract Negotiation, Sales Management, Public Speaking, Call Centers, Account Management, Customer Satisfaction, Sales, Marketing, Microsoft Office, Leadership, Event Planning, Microsoft Excel
Education
College of Marin 2015 — 2017
Associate of Science (A.S.), Criminal Justice/Police Science
York Technical College 2012 — 2012
Graphic Design
Santander Consumer USA Inc. March 2015 - Present
Santander Consumer USA Inc. August 2013 - Present
Santander Consumer USA Inc. September 2012 - Present
Santander Consumer USA Inc. October 2011 - September 2012
Santander Consumer USA Inc. 2010 - 2011
Citi Financial Auto April 2007 - September 2010
Pantego Police Department 2001 - April 2007
Skills
Advanced Loss..., TCIC/NCIC Certification, Basic Telecommunicator..., Customer Service, Collections, Management
Education
Colorado State University 2011 — 2014
Bachelor's degree, Organizational Leadership
Ouachita Baptist University 1998 — 2000
Theatre Performance
Arlington High School 1995 — 1998
Santander Consumer USA Inc. July 2011 - Present
Leading Edge Recovery Solutions July 2009 - July 2011
Northern Shores Espresso May 1997 - January 2009
TrueLogic Financial June 2004 - May 2008
Creditors Financial Group April 2003 - June 2004
Einstein Noah Restaurant Group, Inc. November 2001 - April 2003
Hand Up Homes for Youth Inc. May 2001 - November 2001
Skills
Call Center, Account Management, Transformative..., Superior Written..., Bilingual-English/Spanis..., Inspirational..., CRM, Cold Calling
Education
Regis University 2004 — 2005
Early Education
University of Colorado at Boulder 1999 — 2001
B.A., Psychology
Colorado State University 1997 — 1999
Bachelor of Arts (B.A.) Psychology, Anatomy/Physiology & Psychology
Cherry Creek High School 1993 — 1997
Principal Financial Group July 2015 - Present
Kaplan University March 2015 - June 2015
Santander Consumer USA Inc. November 2013 - February 2015
Santander Consumer USA Inc. June 2012 - October 2013
GM Financial/AmeriCredit June 2011 - June 2012
Trinity Chapel Bible Church November 2009 - June 2011
Fellowship Bible Church June 2006 - October 2009
Dallas Theological Seminary August 2002 - August 2005
Apartment Life June 2000 - May 2002
PricewaterhouseCoopers (PwC) Consulting August 1992 - September 1999
Skills
Financial Services, Financial Planning, Income Protection, General Insurance, Leadership, Analysis, Risk Management, Business Intelligence, Management, Team Building, Nonprofits, Leadership Development, Non-profits, Strategic Planning, Accounting, Finance, Business Analysis, Microsoft Excel, Team Leadership, Management Consulting, Business Strategy, Problem Solving, Process Improvement, PowerPoint, Microsoft Word, Business Process, Microsoft Office, Big 4
Education
The University of Texas at Austin - Red McCombs School of Business 1988 — 1992
B.B.A., Finance
The University of Texas at Austin 1988 — 1992
B.B.A., Finance
Dallas Theological Seminary 2000 — 2005
Th.M., New Testament and Historical Theology
Ocwen Financial Corporation June 2013 - Present
Carlisle & Gallagher Consulting Group April 2012 - January 2013
MetLife Home Loans May 2011 - April 2012
Santander Consumer USA Inc. September 2010 - May 2011
Citi October 2000 - September 2010
Skills
Mortgage Servicing, Mortgage Modification, Compliance Operations, Analysts, Researchers, Collections, Customer Service..., Customer Service..., Loss Mitigation, Bankruptcy, Foreclosures, Short Sales, Retention Programs, Deed in Lieu, Loan Modifications, Skip Tracing, Document Review, Document Processing, Data Entry, LPS Desktop, AS400 system, Lotus Notes, Mobius, Microsoft Word, Microsoft Excel, Microsoft Office, SharePoint, Banking, Loan Servicing
Education
H. Grady Spruce Highschool 1996 — 1999
DeVry University-Texas
Santander Consumer USA Inc. February 2015 - Present
Santander Consumer USA Inc. October 2013 - February 2015
Santander Consumer USA Inc. December 2012 - October 2013
Santander Consumer USA October 2008 - December 2012
FracSource May 2008 - September 2008
United States Air Force June 2004 - June 2008
Skills
Computer Hardware..., Computer Repair, Soldering, Troubleshooting, A+ Certified, Computer Hardware, Servers, Testing, Microsoft Office
Education
University of North Texas 2011 — 2012
Bachelor of Applies Arts and Science, Information Technology
University of Texas at Arlington 2009 — 2011
Community College of the Air Force 2004 — 2008
Associates Degree, Information Technology
Santander Consumer USA Inc. July 2012 - Present
Track What Matters July 2007 - July 2012
Freelance January 1997 - November 2011
eInstruction Corporation July 2005 - July 2007
Skills
Development & Design..., Using web services and..., User Experience, UI Authoring, Copy Writing, Database Administration..., UI & UX Designing &..., Object Oriented Design, PHP, HTML, CSS, HTML5, CSS3, JavaScript, jQuery, YUI, MYSQL, ActionScript, MSSQL, ColdFusion, Wordpress, Drupal, Whatever it Takes, Research & Development, Making it Better, Learning New..., Building with Forsight, Problem Solving, Relentless Improver, Getting The Job Done, Prototyping, Big Picture Thinking, Making it Easy, After Effects, Photography, Cinematography, Creative Writing, Photoshop, Adobe Creative Suite, Finding, Music Creation, Innovation, Figuring Out How it..., Perfectionist, Symmetry, Designer, Artist, Pragmatic, Programmer, Leader
Education
Criswell College 2002 — 2004
Biblical Studies
University of North Texas 1995 — 1999
Santander Consumer USA Inc. October 2012 - Present
The Home Depot March 2006 - March 2011
US Army October 1996 - January 2006
Skills
Risk Management, Vendor Management, Data Warehousing, SDLC, Process Improvement, IT Asset Management, Asset Dispositions, Microsoft Excel, Microsoft Office, Outlook, End of Life, Army, Service-Now, Military Training, Negotiation, Customer Service, Team Leadership, Team Building, Sales, Management, Strategic Planning, Leadership, Program Management, Project Management
Education
Central Texas College
Poteet High School, Mesquite TX
High School Diploma
Santander Consumer USA November 2011 - Present
Santander Consumer USA Inc. November 2011 - July 2012
TD Auto Finance July 2011 - November 2011
AppleOne Inc April 2010 - November 2011
AppleOne April 2010 - August 2010
Paraigm Traffic Systems October 2008 - March 2010
Paradigm Traffic System October 2008 - March 2010
Sprint November 2005 - August 2008
Sprint/Nextel November 2005 - August 2008
Fidelity Investments November 2004 - November 2005
Skills
Accounting, Customer Service, Training, Call Center, Data Entry, Customer Satisfaction, Troubleshooting, Insurance, Outlook, Human Resources, Microsoft Excel, Account Management, Forecasting, Microsoft Office, Microsoft Word
Education
Colorado Technology University 2009 — 2014
Associates; Bachelor, for Healthcare Administration
Colorado Technical University 2009 — 2011
Associates, Medical Administration
Mansfield Business School 1987 — 1988
Certificate of Dilpoma, Administrative Assistant and Secretarial Science, General
Santander Consumer USA Inc. June 2014 - Present
Education
Dallas Baptist University 2005 — 2006
Master of Business Administration (M.B.A.)
Dallas Baptist University 2003 — 2005
Bachelor of Business Administration (B.B.A.)
Highland Capital Management, L.P. February 2015 - Present
Santander Consumer USA Inc. July 2014 - January 2015
Santander Consumer USA Inc. September 2013 - July 2014
Capital One December 2011 - July 2013
Bank of New York Mellon November 2010 - September 2011
Bank of New York Mellon May 2008 - August 2010
Wachovia Securities June 2006 - December 2007
Credit Suisse First Boston May 2005 - August 2005
Skills
Analysis, Derivatives, Financial Analysis, Strategy, Investments, Loans, Financial Structuring, Financial Modeling, Bloomberg, Valuation, Fixed Income, Mortgage Lending, Capital Markets, Equities, Portfolio Management, Securitization, Investment Banking, Business Analysis, Risk Management, Asset Management, Hedge Funds, Data Analysis, Corporate Finance, Banking, Credit Risk
Education
Carnegie Mellon University 2002 — 2006
BS
Carnegie Mellon University - Tepper School of Business 2002 — 2006
BS
Santander Consumer USA Inc. March 2013 - Present
Southern Auto Finance Company April 2012 - February 2013
GWC Warranty December 2010 - April 2012
Wells Fargo Financial January 2007 - June 2009
Mitsubishi Motors September 1992 - September 2004
Skills
Sales Operations, CRM, Business Planning, Team Building, Sales Management, Marketing, Sales, Negotiation, Finance, Profit, Marketing Strategy, Customer Retention, Account Management, Selling, Customer Satisfaction, New Business Development, Leadership, Credit, Pricing, Automobile, Automotive, B2B, Vehicles, Sales Process, Customer Service
Education
Chaffey College 1989 — 1992
CBRE May 2015 - Present
DFWTRN www.dfwtrn.org August 2009 - Present
FireHost February 2015 - May 2015
Santander Consumer USA Inc. October 2014 - February 2015
J-W Energy Company www.jwenergy.com/careers July 2013 - August 2014
VRM Mortgage Services May 2013 - July 2013
Nationstar Mortgage March 2013 - May 2013
DaVita January 2013 - March 2013
Rose International April 2011 - January 2013
Crossroads Bible Church December 2010 - November 2012
Skills
Sourcing, Technical Recruiting, Client Engagement, Full-cycle Recruiting, Contract Recruitment, Partner Recruitment, Volunteer Leadership, Mentoring, Volunteer Management, Job Fairs, Job Search Strategies, Job Descriptions, Strategic Sourcing, Social Networking Sites, Social Media, LinkedIn, Job Search, Applicant Tracking..., Talent Acquisition, Internet Recruiting, Salary Negotiation, Onboarding, Talent Management, Recruitment/Retention, Interviewing, Staffing Industry, Candidate Screening, Screening, Recruitment Advertising, Vendor Management, Direct Sourcing, Hiring, Creative Sourcing, Employee Engagement, Staffing Services, Professional Networking, Employer Branding, Resume Writing, Benefits, Cold Calling, Coaching, Permanent Placement, Resource Management, Diversity Recruitment, Recruitment Technology, Account Management, Process Improvement, Employment Law, Compensation, Employee Relations
Education
Collin County Community College
Business
Northlake College (Irving)
Business
William Rainey Harper
Basics, Journalism
Santander Consumer USA Inc. August 2014 - Present
FIS - Fidelity Information Services March 2014 - June 2014
ADS Financial Services Solutions (ADS) September 1993 - June 2013
Fleet National Bank January 1992 - December 1992
Eaton Vance 1991 - 1991
Bank of Boston 1990 - 1991
Brown University 1987 - 1990
Rhode Island Hospital Trust National Bank 1973 - 1987
Skills
PMP, MS Project, Program Management, Integrations, SDLC, PMBOK, Project Management, Software Project..., Process Improvement, Business Analysis, Change Management, Banking, Vendor Management, Business Requirements, PMLC, JIRA, SharePoint, Microsoft Office, SQL, AtTask, Integration, Requirements Gathering, Financial Services, Business Process..., Project Portfolio..., Analytics, Project Planning, Project Delivery, Business Intelligence, Business Process, Consulting, Risk Management
Education
Rhode Island College 1984 — 1989
Bachelor of Science, Management
Community College of Rhode Island 1980 — 1984
Associates, Business Administration
Classical High School
Santander Consumer USA Inc. October 2014 - Present
ADESA 2011 - Present
ADESA 2008 - 2011
ADESA 2007 - 2008
Manheim 2003 - 2007
American Suzuki Motor Corp. 2000 - 2003
Skills
Automotive, Auctions, Account Management, Operations Management, Process Management, Process Development, Mentoring Of Staff, Efficiency Improvement, Customer Relations, Customer Service, Salesforce.com, Inside Sales, Inventory Management, Progressive Discipline, Employee Hiring, Staff Training, Automobile, Profit, Vehicles, Customer Retention, Fleet Management, Management, Marketing, Training, Process Simulation, Performance Improvement, Recruiting, Sales
Education
California State University-Fullerton
BA, Communications
Sogeti December 2014 - Present
Sogeti USA, a Cap Gemini Company April 2014 - Present
Santander Consumer USA Inc. June 2013 - April 2014
Mary Kay Inc. December 2010 - June 2013
Lewis & Fowler October 2007 - November 2010
Honeywell Aerospace 2007 - November 2010
Project Management Institute 2005 - 2008
Acxiom May 2007 - October 2007
US Airways August 2006 - May 2007
AT&T October 2005 - October 2006
Skills
SDLC, MS Project, Agile Methodologies, Earned Value Management, RUP, Rational XDE, Epic Systems, PMP, Program Management, PMO, Software Project..., Business Analysis, ETL, Management, Change Management, Business Process..., Cross-functional Team..., Agile Project Management, Project Management, Functional Requirements, Project Portfolio..., IT Strategy, Integration, Project Planning, Scrum, Process Improvement, Requirements Analysis, Strategy, E-commerce, Leadership, Business Intelligence, SharePoint, Business Process, Testing, Project Delivery, Data Warehousing, Microsoft SQL Server, Visio, Databases, Vendor Management, IT Management, Requirements Gathering, Analytics, Resource Management, ERP, Enterprise Architecture, ITIL, Microsoft Project
Education
Carnegie Mellon University 2009 — 2011
MSc, Software Management
Embry-Riddle Aeronautical University 2006 — 2009
BS Technical Business Management, Engineering, 3.72
DFW Skyline Realty LLC October 2014 - Present
Santander Consumer USA Inc. March 2010 - Present
Cambridge Integrated Services Group, Inc. March 2001 - July 2008
ACS Retail Solutions February 1999 - February 2001
Skills
Team Building, Active Directory, Network Administration, VPN, TCP/IP, XP, Windows 7, Sales, Customer Service, Microsoft Exchange, Technical Support, Project Management, Call Centers, Management, SDLC, Windows, Troubleshooting, Selling, Windows XP, Real Estate, Security, Real Estate Transactions, Mortgage Lending, Investment Properties, Foreclosures
Education
SMU School of Engineering and Applied Science 1999 — 1999
Non-degree program, Networking Technologies Program
Dallas County Community College 1991 — 1995
Information Services
Nissan Motor Company November 2010 - Present
Harley-Davidson Financial Services December 2009 - July 2010
SuperMedia LLC March 2009 - November 2009
Santander Consumer USA Inc. September 2008 - March 2009
Capital One Auto Finance April 2007 - August 2008
Cottonwood Financial November 2005 - February 2007
Skills
Microsoft Excel, SSRS, Data Analysis, Access, Analysis, Mathematics, Business Intelligence, Process Improvement, SQL, SQL Server Management..., SAS programming, Business Analysis, MS Excel Pivot Tables, V Lookups, Banking, MS Reporting Services, Microsoft SQL Server, Risk Management, Management, Negotiation, Financial Services, Project Management, Databases, MS Project, Requirements Gathering, SSIS, SSAS 2008, Visio, Visual Basic, Macro, Financial Analysis, Microsoft Project
Education
University of Benin 1997 — 2003
Bachelor's degree, Industrial Mathematics
Microsoft 2013 — 2014
Business Intelligence
Zarantech 2013 — 2013
Business Analyst Competency Development program
Excel School at Chandoo.org 2013 — 2013
Advanced Excel Training
VBA School at Chandoo.org 2013 — 2013
VBA Training
SAS Institute 2005 — 2005
SAS Programming I : Essentials
Collin County Community College 2013 — 2013
Certificate, Project Management
Collin County Community College 2013 — 2013
Certificate, Lean Manufacturing
Santander Consumer USA Inc. September 2014 - Present
Santander Consumer USA Inc. April 2013 - September 2014
Santander Consumer USA Inc. June 2012 - April 2013
Lehigh Hanson August 2011 - June 2012
Robert Half International April 2010 - August 2011
Robert Half International May 2009 - March 2010
staceycrumal@hotmail.com September 2008 - May 2009
Lane Gorman Trubitt, LLP September 2006 - September 2008
Robert Half International 2004 - 2006
First Republic Bank 1998 - 2003
Skills
Employee Relations, Talent Acquisition, Human Resources, Applicant Tracking..., Recruiting, Interviews
Education
California State University, Fresno 1994 — 1996
Bachelors, Mathematics
California Polytechnic State University-San Luis Obispo 1987 — 1992
Mathematics
Santander Consumer USA Inc. April 2009 - Present
Analysts International November 2008 - February 2009
Sixth Gear February 2008 - October 2008
Santander Consumer USA / Drive® January 2006 - February 2008
BearingPoint 2003 - 2005
GlobeRanger February 2003 - December 2003
Accenture 1997 - 2000
CCC of America 1993 - 1995
Skills
Agile Testing, Testing, Test Planning, Test Cases, Quality Assurance, SQL, Agile, Automation, Business Analysis, Windows, SDLC, Requirements Analysis, Waterfall, SQL Server, Quality Center, Access, QTP, Problem Solving, Microsoft SQL Server, Agile Methodologies, System Testing, Software Project..., Test Management, Test Automation, Software Quality..., Integration Testing, Software Documentation, Integration, Databases, User Acceptance Testing, HP Quality Center, Manual Testing, Business Process, Oracle, Web Applications, Regression Testing, Performance Testing, Software Development, WinRunner, Visio
Education
DeVry University-Texas 1996 — 1998
Bachelor's of Science
DeVry University 1989 — 1992
BS
Pontiac Central High School 1984 — 1988
Four Tines LLC 2010 - Present
Skarven Enterprises, Inc. 2004 - 2010
Latham & Watkins LLP 2001 - 2004
Latham & Watkins May 2000 - August 2000
HBO May 1999 - August 1999
Santander Consumer USA Inc. 1997 - 1998
Ammirati & Puris, Ammirati Puris Lintas 1994 - 1997
Owl & Thistle Sandwich Co. 1993 - 1994
Skills
Corporate Law, Private Equity, Venture Capital
Education
Columbia Law School 1998 — 2001
Doctor of Law (J.D.), Law, Banking, Corporate, Finance, and Securities Law, Corporate Governance
Mount Holyoke College 1989 — 1993
A.B., International Relations
Lakeside School 1987 — 1989
High School
DynCorp International, LLC November 2013 - Present
Santander Consumer USA Inc. October 2011 - August 2013
Santander Consumer USA Inc. April 2011 - November 2011
HealthMarkets April 2008 - March 2011
Broadlane July 2005 - March 2008
Scalability Experts 2003 - 2005
Exceleron Software October 2002 - November 2003
BORN July 1999 - April 2002
Adecco November 1996 - July 1999
Sprint - Paranet February 1996 - November 1997
Skills
SSIS, SQL, Security, Troubleshooting, Data Warehousing, Active Directory, Microsoft SQL Server, Technical Support, Databases, IT Management, Database Design, JavaScript, Disaster Recovery, T-SQL, Servers, Integration, SSRS, IIS, Access, ETL, Database Administration
Education
University of Maryland University College 1989 — 1995
None, Business Administration
Iowa State University 1979 — 1980
B.S., Sociology
Florida State University 1978 — 1979
Criminal Justice
Des Moines Area Community College 1975 — 1977
A.A., Law Enforcement
Bank of America August 2011 - Present
Saxon Mortgage Services April 2010 - June 2011
Santander Consumer USA Inc. October 2009 - April 2010
Triad Financial SM, LLC September 2003 - October 2009
Hyundai Motor Finance Company August 2001 - August 2003
Mitsubishi Motors Credit of America, Inc. May 1987 - August 2001
Bank of America July 1980 - May 1987
Skills
Disaster Recovery, Process Improvement, Business Analysis, Call Center, Risk Management, Vendor Management, SDLC, Business Process..., Business Process, Call Centers, Management, Financial Services
Education
California State University-Dominguez Hills 2003 — 2003
Pursuing MBA
University of California, Irvine 1976 — 1980
BA, Psychology
GDT - General Datatech September 2015 - Present
Santander Consumer USA Inc. May 2014 - Present
Cisco Systems February 2013 - June 2014
Santander Consumer USA Inc. May 2012 - January 2013
CONEXIS June 2008 - May 2012
ATT January 2007 - June 2008
Skills
CCNP Security, CCNA, CCSP, Firewalls, Cisco Technologies, Switches, Routers, OSPF, BGP, Routing, Servers, EIGRP, VMware ESX, VoIP, Troubleshooting, QoS, ISE, Cisco Security Manager, ACS, Cisco NAC, 802.1x, Wireless LAN Controller, Wireless Security, RADIUS, TACACS+, MPLS, Mobile Device Management
Education
DeVry University-Florida 2002 — 2005
Network and Telecommunications Management
Skopos Financial 2012 - Present
Santander Consumer USA Inc. January 1999 - 2012
toyota of richardson 1995 - 1999
Skills
Consumer Lending, New Business Development, Loss Mitigation, Subprime, Loans, Sales Management, Negotiation, Credit, Sales, Account Management, Automobile, Automotive, Business Development, Call Centers, Customer Satisfaction, Financial Analysis, Financial Services, Funding, Loan Origination, Marketing, Mortgage Lending, Relationship Management, Team Leadership, Finance, Risk Management, Banking, Team Building, Credit Analysis, Customer Retention, Customer Service, Credit Risk, Forecasting, Management, Portfolio Management, Leadership, Profit
Education
California State University-Sacramento 1988 — 1991
ba, photojournalism/business
Santander Consumer USA Inc February 2013 - Present
PCG Services LLC October 2007 - Present
Santander Consumer USA Inc. June 2008 - February 2013
Santander Consumer USA Inc. June 2001 - June 2008
Drive Fiancial Services LP 2001 - 2006
PricewaterhouseCoopers September 1995 - May 2001
Skills
Financial Analysis, Financial Reporting, Accounting, Auditing, Banking, Forecasting, Budgets, Process Improvement, General Ledger, Financial Accounting, Account Reconciliation, Microsoft Excel, Corporate Finance, Finance, Accounts Receivable
Education
Dillard University 1991 — 1995
BS, Accounting
Santander Consumer USA Inc. April 2015 - Present
GM Financial April 2014 - Present
Mayd-Well Catering January 2013 - Present
Nissan Motor Acceptance Corporation March 2009 - Present
Select Staffing January 2012 - April 2013
Chrysler Financial October 2006 - August 2008
Skills
Customer Satisfaction, Process Improvement, Inventory Management, Cross-functional Team..., Automotive, Customer Service, Sales, Team Building, Lotus Notes, Six Sigma, SAP, Purchasing, Lease maturities, lease finalization, Accounting, Finance, Team Leadership, Leadership, Customer Retention, Account Management, Training, Microsoft Word, Call Centers, Continuous Improvement, Troubleshooting, Time Management
Education
Strayer University TX 2010 — 2012
Master's Degree, Computer and Information Sciences and Support Services
Clark Atlanta University 1997 — 2002
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences, General
Santander Consumer USA Inc. August 2012 - Present
Amdocs December 2008 - July 2012
Resulte Universal June 2004 - December 2008
Nortel Networks May 1997 - June 2004
United States Air Force February 1986 - September 1995
Skills
Cisco WAN, Network Engineering, Technical Support, Testing, Management, Windows 7, Integration, Project Delivery, Disaster Recovery, Active Directory, Data Center, Servers, ITIL, Troubleshooting, Microsoft Exchange, Windows Server, Microsoft SQL Server, SQL, Networking, IT Operations, Computer Hardware, TCP/IP, Cisco IOS, LAN-WAN, Project Planning, Telecommunications, VPN
Education
Saint Leo University 1991 — 1995
Computer Science
Collin County Community College
C+
New Horizons
System, Networking, and LAN/WAN Management/Manager
Troy State University
English Language and Literature/Letters
Santander Consumer USA Inc. January 2007 - Present
Santander Consumer USA Inc. January 2006 - Present
Nissan Motor Acceptance Corp March 2003 - January 2006
WFS Financial March 2002 - March 2003
Mercedes Benz Credit 1999 - 2002
Skills
Loss Mitigation, Credit, Loans, Funding, Credit Analysis, Fraud, Loan Servicing, Financial Services, Underwriting, Portfolio Management, Call Centers, Leadership, Risk Management, Commercial Lending, Consumer Lending, Loan Origination, Credit Risk, Time Management, Skip Tracing, Banking, Negotiation, Sales, Financial Analysis, Mortgage Lending, Financial Risk, Sales Management, Relationship Management, Team Building, Finance, Management, Executive Management, Lines Of Credit, Customer Service, Customer Satisfaction, Commercial Banking, Credit Cards, Process Improvement, Retail Banking, Customer Retention, Mortgage Banking, Mortgage Servicing, Repossessions, Insurance, Credit Scoring, Refinance, Operational Risk, Loan Modifications, Assets Recovery, Payments, Cross Selling
Education
College of Business 1985 — 1990
Altisource March 2014 - Present
Santander Consumer USA Inc. January 2013 - March 2014
Ally Financial Inc. (TTI USA) August 2012 - January 2013
AMTech (Acer UK) March 2012 - May 2012
AH Belo / DMN July 2010 - September 2011
McAfee February 2009 - July 2010
Capgemini February 2007 - August 2008
EDS December 1999 - February 2007
Comerica Bank June 1998 - December 1999
Munsch Hardt Kopf & Harr, P.C. April 1992 - June 1998
Skills
PowerPoint, Visio, MS Office Suite, Vendor Management, Data Center, Troubleshooting, Call Center, Outsourcing, Windows, Process Improvement, SharePoint, HTML, Project Management, Change Management, Business Analysis, ITIL, Software Documentation, Servers, Case Managment, Analytics, Administrative..., Asset Managment, Customer Service, Key Performance..., Cross-functional Team..., Legal Assistance, Legal Documents, Legal Support Services, IT Operations, Problem Solving, Quality Assurance, Testing, Information Technology, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Office, Call Centers, Security, MS Project, Windows 7, Technical Support, Databases, DNS, Networking, System Deployment, XP, CRM, Hardware, Management
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master's degree, Project Management, 3.55
DeVry University-Texas 2009 — 2013
Bachelor's of Science, Technical Management; Business Information Systems, 3.47
Collin County Community College 2004 — 2009
Associates, Arts, 3.0
RL Turner High School 1979 — 1982
HS Diploma, General
Santander Bank, N.A. May 2014 - Present
Ascendix Technologies April 2013 - February 2014
Santander Consumer USA Inc. 2010 - 2013
Fellowship Technologies 2009 - 2010
Citi 2007 - 2010
Skills
Process Improvement, Business Analysis, Business Intelligence, Software Project..., Software Development, Vendor Management, Integration, Project Management, Managed Services, Program Management, Management, Data Warehousing, CRM, ITIL, Business Process..., SharePoint, Outsourcing, IT Strategy, Java, SDLC, Visio, Requirements Analysis, Leadership, Agile Methodologies, Risk Management
Education
Dallas Baptist University 2007 — 2010
The University of Texas at Arlington 1984 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General, Graduated Cum Laude
Santander Consumer USA Inc. October 2013 - Present
Santander Consumer USA Inc. July 2012 - September 2013
Santander Consumer USA Inc. January 2012 - June 2012
Santander Consumer USA Inc. December 2010 - December 2011
AmeriCredit April 1998 - December 2010
Skills
Consumer Lending, Strategic Planning, Credit Analysis, Loans, Credit, Credit Risk, Portfolio Management, Banking, Loss Mitigation, Risk Management, Relationship Management, Financial Analysis, Loan Servicing, Auto Finance, Mentoring, Vendor Relationships, Corporate Communications, Negotiation, Tactical Planning, Recruiting, Development Of Employees, Procedure Development, Financial Forecasting, Goal Setting, Departmental Development, Microsoft Office 2010, IBM AS/400, Lexis Nexis, Davox, Fast Data, Avaya IP Telephony
Education
Columbia College 2000 — 2006
Bachelors, Business Management / Organizational Leadership
Santander Consumer USA Inc. September 2014 - Present
VerveLife October 2008 - Present
VL Group October 2008 - August 2014
Skills
Digital Media
Education
Dar Al Tifl 1983 — 1989
Dallas County Community College
Santander Consumer USA Inc. June 2015 - Present
Santander Consumer USA Inc. August 2014 - June 2015
Santander Consumer USA Inc. April 2014 - August 2014
J.P. Morgan January 2006 - April 2014
Education
Dartmouth College 2005 — 2005
Business Bridge Program, Business Administration and Management, General
Colgate University 2001 — 2005
BA, Political Science
Kent
Chrysler Capital April 2013 - Present
Santander Consumer USA Inc. December 2008 - April 2013
Drive Financial Services April 2005 - March 2008
Dayton Dragons Professional Baseball August 2001 - March 2005
Education
DePauw University 1997 — 2001
BA, Economics
Santander Consumer USA Inc. February 2014 - Present
Santander Consumer USA Inc. March 2011 - Present
HSBC September 2003 - March 2009
HSBC Insurance Services March 2000 - September 2003
Skills
Management, Legal Research, Quality Assurance, Analysis, Software Documentation, Credit, Customer Service, Internal Audit, Portfolio Management, Vendor Management
Education
College of Saint Elizabeth
Sierra Auto Finance LLC July 2013 - August 2014
Sierra Auto Finance LLC February 2013 - July 2013
GM Financial/AmeriCredit May 2011 - February 2013
Santander Consumer USA Inc. September 2010 - May 2011
CitiFinancial Auto July 2006 - September 2010
CitiFinancial Auto July 2004 - July 2006
Capital One Auto Finance May 2003 - July 2004
Capital One Auto Finance July 2000 - May 2003
The Republic Group July 1999 - July 2000
Kemper Specialty November 1994 - May 1999
Skills
Credit, Risk Management, Loans, Financial Risk, Finance, Underwriting, Insurance, Loan Origination, Credit Risk, Funding, Loan Servicing, Consumer Lending, Relationship Management, Operational Risk..., Financial Services, Loss Mitigation, Credit Analysis, Call Centers, Portfolio Management, Banking, Analysis, Internal Audit, Auditing, Leadership, Management, Mortgage Lending, Strategy, Mergers & Acquisitions, Financial Analysis, Internal Controls, Executive Management
Education
Sinton High School 1982 — 1986
Del Mar College
Santander Consumer USA Inc. April 2011 - Present
KeyCorp Bank - Contractor for Saratoga Systems July 2010 - September 2010
Carlisle & Gallagher Consulting Group - Bank of America March 2010 - June 2010
CCCi October 2007 - June 2008
MBNA 2001 - 2007
Alltel Information Services 1996 - 2001
Skills
Testing, Business Analysis, Analysis, SDLC, Software Documentation
Education
Collin County Community College 2007 — 2007
Project Management Certification Series
Universidad de Chile
Undergruadate, Mathematics and Physics
Santander Consumer USA Inc. March 2013 - Present
American Credit Acceptance November 2011 - February 2012
Target Media Partners February 2011 - September 2011
Santander Consumer USA Inc. June 2007 - November 2008
Fireside Bank November 2002 - May 2007
Wells Fargo Financial Acceptance December 2001 - November 2002
Electric Lightwave July 2000 - November 2001
First Commerce of America November 1997 - August 1999
The Money Store February 1997 - June 1997
First Merchants Acceptance Corp. May 1996 - February 1997
Skills
Sales Management, Credit Analysis, Collections, Salesforce.com, Consumer Lending, Management, Risk Management, Credit Risk, Credit Reports, Microsoft Office 2007, 10 Key, New Business Development, Mortgage Lending, Loans, Banking, Loan Origination, Customer Service, Account Management, CRM, Training, Finance, Selling, Negotiation, Sales Operations, Portfolio Management, Sales, Marketing
Education
Central Piedmont Community College 1990 — 1991
General Studies, 4.0
Chrysler Capital April 2013 - Present
Santander Consumer USA Inc. December 2011 - April 2013
W.G. Southworth Chrysler August 2006 - December 2011
Wilton Motor Crop. September 2005 - July 2006
Auto America Finance Center August 2003 - August 2005
Skills
Finance, Team Building, Credit, Sales, Management, Customer Retention, Banking, Customer Satisfaction, Loans, Training, Automotive, Leadership Development, Negotiation, Sales Management, Time Management, Sales Process, Team Leadership, Credit Analysis, Secondary Finance..., Financial & Insurance..., Automotive Credit..., Dealer Network...
Education
The Criswell College 2010 — 2014
Bachelor of Science (B.S.), Religion/Religious Studies
McKesson December 2013 - Present
Cigna August 2010 - November 2013
Capital One Auto Finance April 2007 - January 2009
Santander Consumer USA Inc. November 2005 - April 2007
Hyundai Capital America December 2001 - November 2005
Los Angeles Times May 1999 - December 2001
Skills
Operations Management, Call Center, Performance Management, Management, Project Management, Training, Recruiting, Team Building, Forecasting, Business Analysis, Sales, Business Process, Budgets, Call Centers, Team Leadership, Leadership, Time Management, Process Improvement, Vendor Management, Customer Service
Education
The University of Texas at Arlington 2011 — 2012
Business Leadership
California State University-Dominguez Hills 2003 — 2009
MBA, General Business
Universidad Autónoma de Guadalajara 1986 — 1991
BS, Industrial Engineering
Nerium International March 2014 - Present
Santander Consumer USA Inc. December 2010 - February 2014
Santander Consumer USA May 2009 - December 2010
Infosys Technologies Ltd May 2003 - April 2006
Skills
SDLC, Microsoft SQL Server, SQL, C#, Agile Methodologies, Visio, XML, Scrum, .NET, Web Services, SOA, Visual Studio, JavaScript, UML, IIS, Oracle, Requirements Analysis, Data Warehousing
Education
California State University-East Bay 2007 — 2009
Master's degree, Computer Science
Fatima College 2000 — 2003
Bachelor's degree, Computer Science
Santander Consumer USA Inc. June 2010 - Present
Skills
SDLC, SQL, Microsoft SQL Server, Data Warehousing, Vendor Management, Agile Methodologies, Business Analysis, SSIS, Visio, SharePoint, Requirements Analysis, ITIL, ETL, SOA
Education
DeVry University-Texas 1999 — 2003
Bachelor of Science (BS) Computer Information Systems
Tarrant County College 1986 — 1999
Associate of Arts (A.A.), Computer Programming
Santander Consumer USA Inc. October 2011 - Present
Santander Consumer USA February 2007 - September 2011
Advance America March 2005 - February 2007
PharmChem 1994 - 2004
Hayward Unified School District 1992 - 1994
Skills
Call Centers, Credit, Customer Satisfaction, Risk Management, Process Improvement, Customer Service, Banking, Team Leadership, Team Building, Credit Cards, Account Management, Loans, Analysis, Vendor Management, Call Center, Leadership, Business Analysis, Relationship Management, Management
Education
California State University Stanislaus 1986 — 1988
PPS, Educational Counseling
California State University-East Bay 1968 — 1972
BA, Political Science
Santander Consumer USA Inc. August 2015 - Present
Capital One November 2014 - Present
Capital One August 2012 - November 2014
Verizon Communications October 2008 - August 2012
Verizon Communications September 2006 - April 2009
Verizon Communications May 2005 - June 2006
Verizon Communications May 2004 - January 2005
HSBC March 2003 - February 2004
Skills
Telecommunications, Vendor Management, Requirements Analysis, SDLC, Software Project..., Business Analysis, Enterprise Architecture, VoIP, Integration, Program Management, Process Improvement, Project Management, PMP, Cisco Technologies, IT Strategy, ITIL, LAN-WAN, Business Intelligence, Switches, Visio, Data Quality, ETL, Teradata, Oracle, Informatica, SSIS, Data Governance, Data Management
Education
Texas A&M Commerce 2008 — 2010
MBA, Business Administration, Management and Operations
Canisius College 2001 — 2004
MIS, Information Systems
Santander Consumer USA Inc. November 2014 - Present
Sales Outsourcing - Netpique January 2014 - February 2014
Zapper CO LLC January 2009 - July 2013
Aflac May 2011 - September 2011
American Income Life May 2010 - May 2011
IPC International May 2006 - May 2010
US Navy May 2003 - May 2006
Skills
Term Life Insurance, Disability Insurance, Life Insurance, Insurance, Fixed Annuities, Health Insurance, Critical Illness, Long-term Care, Whole Life, General Insurance, Property & Casualty..., Retirement Planning, Underwriting, Commercial Insurance, Umbrella Insurance, Stock Trading, Options Strategies, Covered Calls, Portfolio Management, Financial Risk, Interview Skills, Conducting Interviews, Recruiting, New Business Development, Business Expansion, Retention Strategies
Education
Community College of Denver 2001 — 2003
Information Technology, System, Networking, and LAN/WAN Management/Manager, 3.8 GPA
Nissan Motor Acceptance Corporation July 2014 - Present
Exeter Finance Corp October 2011 - May 2014
Colbert/Ball Tax Service January 2005 - May 2014
WineShop At Home July 2011 - December 2013
Santander Consumer USA Inc. July 2006 - January 2010
GM Financial (fmr AmerCredit) January 2002 - July 2006
Skills
Wine, Social Media Marketing, Wine Tasting, Customer Service, Advertising, Marketing, Marketing Strategy, Vendor Management, Event Management, Small Business, Sales, Banking, Public Speaking, Event Planning, Team Building
Education
Dallas Baptist University
Master of Arts (M.A.), Communication and Media Studies
Dallas Baptist University
Bachelor of Arts (B.A.), Communication and Marketing
Texas Tech University
Bachelor of Arts (B.A.), Communication and Media Studies
Trinity High School
HS Diploma, General Studies
SLS August 2013 - Present
Zynex Medical April 2011 - August 2013
Santander Consumer USA Inc. September 2010 - April 2011
Citi November 2006 - August 2010
Centrix Financial March 2004 - October 2006
Ford Motor Credit Company May 2001 - February 2004
Skills
Loans, Banking, Risk Management, Credit, Credit Risk, Workers Compensation, Durable Medical..., Loss Recovery, Skip Tracing, Bankruptcy, Chapter 7 & 13, Loan Servicing, Loss Mitigation, Repossessions, Third Party Collections, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Collections, Outlook, Call Centers, Account Management, Customer Service, Medical Devices, Electrotherapy, Negotiation, Healthcare, HIPAA, Financial Services, Management, Policy, Accounts Receivable, French to English, Invoicing, Options, Training, Insurance, Accounting, Auditing, English to French, Assets Recovery, Team Building, Analysis, Software Documentation, Budgets, Forecasting, General Ledger, Leadership
Education
Community College of Aurora 2004 — 2005
Accounting and Business/Management
Pikes Peak Community College 1999 — 2000
Accounting
Santander Consumer USA Inc. 2013 - Present
Santander Consumer USA Inc. 2012 - 2013
Santander Consumer USA/Drive Financial 2007 - 2012
Skills
Risk Management, Team Building, Call Centers, Credit, Management, Process Improvement, Negotiation, Finance, Customer Service, Banking, Leadership, Loss Mitigation, Operations Management, Customer Retention, Portfolio Management, Financial Services, Vendor Management, Consumer Lending, Relationship Management, Business Development, Forecasting
Education
Chabot College
AA Business Management
Santander Consumer USA Inc. December 2012 - March 2014
American Red Cross June 2012 - December 2012
Universal Premium Acceptance Corporation August 2008 - December 2010
FirstComp Insurance June 2005 - July 2008
Pitney Bowes November 2003 - May 2005
Skills
Sales, Workers Compensation, Account Management, New Business Development, Cold Calling, Property & Casualty..., Salesforce.com, Team Building, Insurance, Sales Management, Negotiation
Education
Clarion University of Pennsylvania 1998 — 2002
Bachelor of Science Degree, Business Administration; Marketing
Clarion University of Pennsylvania
JP Morgan Chase June 2009 - Present
Santander Consumer USA Inc. January 2008 - May 2009
United Auto Insurance December 2007 - December 2008
Skills
Data Entry, Microsoft Word, Microsoft Excel, Typing, Call Center, IBM AS/400, Internet, Windows, Windows 95, Windows Vista
Education
Cedar Valley College 1999 — 2014
N/A, Arts, Entertainment, and Media Management
South Garland High School 1995 — 1999
High School Diploma, General Studies
Blue Shield of California August 2015 - Present
UnitedHealth Group June 2012 - Present
SCAN Health Plan December 2009 - July 2012
Santander Consumer USA Inc. May 2005 - December 2009
Baominh CMG Life (now known as Dai-ichi Life VN) January 2000 - March 2003
BAOVIET Holdings 1997 - 2000
BAOVIET Holdings 1994 - 1997
Skills
Analysis, Customer Service, Access, Financial Reporting, Risk Management, Financial Accounting, Billing Systems, Billing Services, System Testing, Medicare Advantage, Financial Modeling, Enrollment Management, Medicare Part D, Operations Management, Claims Management, Leadership, SAS Base, SQL, SAS programming
Education
DeVry University 2006 — 2010
Bachelor of Science Business Administration, Accounting
National Economic University, Vietnam
Bachelor of Science Business Administration, Management Information Systems, General
University of Economics of Ho Chi Minh City, Vietnam
Bachelor of Science Business Administration, Accounting
The Union Church Dallas Texas January 2014 - Present
Santander Consumer USA Inc. November 2009 - Present
Proteus Media Group' October 2002 - Present
Skills
Leadership, Call Centers, Microsoft Office, Troubleshooting, Access, Customer Service, Active Directory, Team Building, Waves Plug-ins, Social Media, Sound, Fast Data, PowerPoint, Outlook, Microsoft Word, Customer Satisfaction, Install and Upgrade or..., IT Service Now..., Microsoft Active..., Extensive experience..., Extensive Collections..., Asset Management Data..., Proficient in..., Steinberg Nuendo MOTU..., Desktop Support, Reaper DAW, Digidesign Control..., Live & Multi-track..., Music Producer, Audio..., Sales Logic, SHAW..., Davox Mosaix Pds, ACT!..., IEX Workforce..., Mac OS 10.5-10.8 Novell..., ITIL v3 Foundations..., ITIL Process..., ITIL Process, Vendor Management, Management, Process Improvement, Strategic Planning, Team Leadership, Business Analysis, Nonprofits
Education
Dallas Baptist University
Business Management
SUNY at Buffalo
BA, Business Adm
Santander Consumer USA, Inc August 2012 - Present
Santander Consumer USA, Inc April 2011 - August 2012
Skills
SQL Server, Data Analysis, Loss Forecasting Methods, Microsoft Excel, VBA
Education
California State University, Fresno 2007 — 2011
B.S., Finance
California State University, Fresno 2007 — 2011
B.A., Economics
Santander Consumer USA Inc. March 2014 - Present
Adecco September 2012 - September 2013
MetLife Home Loans May 2010 - May 2012
MetLife Home Loans September 2008 - October 2010
First Horizon Home Loans (Acquired by MetLife Bank) March 2003 - September 2008
First Horizon Home Loans January 1997 - March 2003
JOANN FABRICS January 1987 - January 1997
Skills
Sales Management, Customer Service, Loans, Call Centers, Mortgage Banking, Quality Assurance, Computer Literate, Excel, Technical Support, Microsoft Word, Mortgage Servicing, Leadership, Management, Compliance, Loan Servicing, Internal Audit, Escrow, Quality Center, MS Office, Word, Excel, Lotus Notes, Groupwise, AS400 system, Remedy Ticketing System, Service Center..., Business Analysis, Loss Mitigation, Short Sales, Foreclosures
Education
Dallas Baptist University
Bachelor of Business Administration (B.B.A.), Business Administration
ONLC Training Center Dallas, TX
Business Analysis for the IT Professional, Certificate of Completion
UTA/Bauder College
AA, Fashion Merchandising
Wells Fargo Home Mortgage August 2014 - Present
Wells Fargo Home Mortgage January 2013 - August 2014
Santander Consumer USA Inc. September 2010 - February 2013
Citi Financial Auto January 2010 - September 2010
Citi Financial Auto February 1998 - January 2010
Skills
Loss Mitigation, Mortgage Servicing, Loan Servicing, Loans, Credit, Call Center, Banking, Risk Management, Portfolio Management, Relationship Management, Process Improvement, Accounting, Training, Call Centers, Coaching, Financial Services, Management, Finance, Financial Analysis, Business Analysis, Strategy, Microsoft Excel, Business Process, Strategic Planning
Education
Colorado State University 2008 — 2010
Business Management, Accounting and Business/Management, 3.7
Boys & Girls Clubs of America September 2014 - Present
Santander Consumer USA Inc. August 2012 - 2013
Home Depot At Home Services 2009 - 2010
Skills
Customer Service, Sales, Retail, Customer Satisfaction, Loans, Youth Development, Teaching, Research
Education
Metropolitan State University of Denver 2014 — 2016
Community College of Denver
Business Administration and Management, General
Santander Consumer USA Inc. September 2013 - Present
Harley-Davidson Financial Services May 2010 - September 2013
Harley-Davidson Financial Services January 2007 - May 2010
Kottke Associates January 2005 - June 2006
Iowa Grain Company January 2004 - January 2005
Commodity Brokers International January 2000 - December 2003
Skills
Credit, Loss Mitigation, Credit Analysis, Banking, Analysis, Risk Management, Call Centers, Credit Risk, Financial Analysis, Financial Services, Finance, Loans, Process Improvement, Customer Service, Relationship Management, Futures Trading, Forecasting, Management, Team Leadership, Team Building
Education
Dallas Baptist University 2008 — 2011
Bachelor of Business Studies, Finance
Santander Consumer USA Inc. February 2002 - Present
Education
Capella University 2009 — 2012
IT communication
SpareFoot May 2015 - Present
Hermitage Infotech January 2012 - Present
Acumen Solutions July 2014 - May 2015
Santander Consumer USA Inc. October 2012 - June 2014
Citrix January 2012 - September 2012
Deccansoft Software Services January 2009 - December 2009
Skills
Leadership, Salesforce.com..., Salesforce.com..., Salesforce.com..., CRM Integration, ETL Tools, Jitterbit, Informatica, Apex Programming, Visualforce Pages, NetSuite, MySQL, APIs, HTML, JavaScript, jQuery UI, Agile Methodologies, Rally, Zendesk, JIRA, Tortoise SVN, Talend Open Studio, REST, SOAP
Education
California State University-East Bay 2010 — 2012
Master's in Computer Science, Computer Science
Jawaharlal Nehru Technological University 2005 — 2009
Bachelor of Technology (B.Tech.), Computer Science