Suddenlink Communications
Industry: Telecommunications company
DescriptionSuddenlink Communications is an American telecommunications subsidiary of Altice USA which specializes in cable television, high-speed internet, broadband phone, home security and advertising. Headquarters: St. Louis, Missouri, United States Parent organization: Altice USA Founder: Jerald L. Kent Founded: 12 February 2003 Subsidiary: Suddenlink Media
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Suddenlink Communications Employees
Suddenlink Communications May 1990 - Present
KQTV April 1989 - June 1990
Skills
Broadcast, Broadcast Television, Video Production, Television, Radio, Video Editing, Video, Storytelling, Creative Writer, Final Cut Pro, Artistry, Photoshop, Videography, Client Relations Skills, Illustration, Visual Design, Musical Background, Jingles, Comedic Timing, Puppeteering, Mentoring, Engaging Public Speaker, Client Presentation, Journalism, Cable Television, Acting, Radio Broadcasting, Graphics, Producing, ENPS, Radio Producing, Copywriting, Broadcast Journalism, Digital Media, News Writing, Multimedia, Creative Writing, Public Speaking
Education
University of Kansas 1983 — 1988
Bachelor's Degree, BFA - Design (Illustration)
Workshops
CenturyLink Technology Solutions June 2014 - Present
glishen April 2014 - September 2014
Suddenlink Communications November 2013 - May 2014
Enterprise Holdings Inc. February 2007 - November 2013
Skills
Web Services, Java, JavaScript, Programming, Web Development, Java Enterprise Edition, Scala, XML, HTML 5, CSS, XSLT, XML Schema, Spring, Hibernate, Akka, Play Framework
Education
University of Missouri-Columbia 2003 — 2006
Bachelor's degree, Computer Science
Truman State University 2005 — 2005
Suddenlink Communications April 2011 - Present
Suddenlink Communications January 2010 - March 2011
Suddenlink Communications October 2006 - December 2009
Cox Communications August 2004 - September 2006
Skills
Ethernet, IP, Wireless, VoIP, MPLS, Telecommunications, Telephony, GPON, PON, FTTx, Fiber Optics, Cisco IOS, Cisco Routers, Data Center, Network Engineering, Network Deployment, Switches, Catalyst Switches, VLAN, Network Design, Adtran, OLT, ONT, Carrier Services, Cisco Technologies, Routers
Education
Cisco Networking Academy 2001 — 2002
System, Networking, and LAN/WAN Management/Manager
Tyler Junior College 2001 — 2002
Truman State University 1989 — 1990
Suddenlink Communications September 2014 - Present
Suddenlink Communications September 2009 - September 2014
Dealers Electric August 2008 - September 2009
Skills
Telecommunications, VoIP, Wireless, Call Centers, IP, Account Management, Broadband, Telephony, Managed Services, Direct Sales, Customer Satisfaction, Solution Selling, Sales, Sales Management, Ethernet, Customer Experience, Customer Service, Customer Retention, Team Leadership, Mobile Devices, Salesforce.com
Education
Western Governors University 2013 — 2017
Bachelor of Science (BS), Information Technology, Network Administration
Tyler Junior College 2003 — 2006
Certificate in PC Service and Support, Computer and Information Sciences and Support Services
Texas 2014 - Present
University of Texas at Tyler August 2012 - November 2014
Heartland Security Insurance Group February 2010 - February 2011
Suddenlink Communications February 2005 - July 2008
Skills
Knowledge of LAN/WAN..., Knowledge of Cisco IOS..., Experience with Cisco..., Hardware: Cisco..., Software: Microsoft..., Experience with..., Microsoft Office, Leadership, Research, Microsoft Excel, Customer Service, Training, PowerPoint, Leadership Development, Work Effectively, Communication, Microsoft Word, Data Analysis, Data Collection, Data Entry, C++, Project Management, Project Planning, Access, Social Media, Team Leadership, Time Management, Public Speaking, Instructional Design, Career Development, Teamwork, Higher Education, Troubleshooting, Editing, Team Building, Management, Program Management, Employee Relations, Teaching, Budgets, Critical Thinking, Analysis, Outlook, System Administration, Organizational..., Administration, Distance Learning, Student Development, Adult Education, E-Learning
Education
University of Texas at Tyler 2013 — 2014
Master of Science (MS), Human Resource Development, 3.7
University of Texas at Tyler 2011 — 2012
Bachelor of Applied Science (BASc), Applied Arts and Science, Cum Laude
Tyler Junior College 2008 — 2010
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications, 4.0
The Genesis Group May 2012 - Present
Suddenlink Communications August 2011 - October 2012
Suddenlink Communications July 2009 - October 2012
Lowe's Home Improvement January 2008 - October 2009
Hilton Garden Inn 2009 - 2009
Holiday Inn May 2006 - October 2007
Quality Inn Conference Center 2005 - 2006
Skills
Customer Satisfaction, Budgeting, Customer Service, Customer Relations, Troubleshooting, Computer Repair, Hospitality, Hospitality Management, Typing, Microsoft Office, Budgets, IP, Customer Experience, Technical Support, Networking, Leadership, Sales, Computer Network..., Telecommunications, Time Management, Teamwork, Team Leadership, Training, Team Building, System Administration, Hiring, Operations Management, Process Improvement, Outlook, Testing, Management, Quality Assurance, Software Documentation, Account Management, Employee Relations, Employee Training, Project Management, Call Centers, Microsoft Excel, Microsoft Word, Coaching, Social Media
Education
Financial Peace University 2011 — 2011
Master's degree, Debt Free/ No More Stupid Tax, 4.0
Tyler Junior College 2006 — 2008
Almost Associate's degree, CADD and Computer Information Systems, Computer Networking
Intercontinental Hotel Group 2007 — 2007
Front Office Operations Training, Front Office Operations Training
Lindale High School 1997 — 2001
Diploma, Basic/ Computer Sciences
home April 2013 - Present
Suddenlink Communications November 2013 - March 2014
MidSouth Bank March 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Tyler Junior College 2004 — 2005
n/a, Allied Health and Medical Assisting Services
Whitehouse high 2000 — 2004
Diploma, General Studies
Suddenlink Communications February 2014 - Present
Origami Owl Custom Jewelry May 2013 - Present
Thirty-One Gifts August 2012 - Present
The Container Store 2012 - 2013
Starbucks May 2008 - February 2012
Follett Higher Education Group June 2006 - December 2008
TJC Honor Academy Secretary January 2008 - May 2008
Boys and Girls Clubs of America September 2005 - June 2006
The Cleaning Company July 2003 - May 2005
Skills
Interior Design, Creativity, Work Ethic, Learning Quickly, Enthusiasm to learn, People Skills, People-oriented, Exceptional People..., Customer Service, Long-term Customer..., Peer Mentoring, Peer Leadership, Sales, Cash Handling Experience, Secretarial Skills, Loyal, Creative Problem Solving, Barista Training, Visual Arts, Color Theory, New Store Development, Photography, Friendly Personality, Retail Sales, Merchandising, Close Attention to..., Telephone Skills, Window Displays, Hand Drafting, Phone Etiquette, Organization, Interior Architecture, Furniture, Art, Visual Merchandising, Goal Oriented
Education
The University of Texas at Arlington 2010 — 2013
Interior Design, art education, 3.0
University of Texas at Tyler 2008 — 2009
Art/Art Studies, General
Tyler Junior College 2006 — 2008
Art/Art Studies, General
Suddenlink Communications January 2014 - Present
Network Communications November 2010 - January 2014
Suddenlink Communications May 2007 - October 2010
Circuit City September 2001 - May 2007
Skills
BGP, MPLS, Metro Ethernet, Transport Systems, TDM, SIP, DWDM, Routing, Core Switching, SNMP, Routers, Computer Network..., IP, VoIP, Broadband, Wireless, Telephony, Troubleshooting, Telecommunications, Call Centers
Education
Tyler Junior College 2003 — 2004
Certificate of Proficiency, WAN Technology
rebootTheFuture October 2014 - Present
Suddenlink Communications February 2014 - October 2014
Self Employed August 2013 - October 2014
Self Employed August 2011 - October 2014
Tyler Junior College September 2013 - December 2013
Tyler Junior College September 2012 - December 2013
GameStop November 2011 - August 2012
Skills
Unreal Engine 3, C++, Video Games, UnrealScript, Java, Game Programming, Game Development, ActionScript, Drums, Scripting, Level Design, Gameplay, Scaleform, Game Design, Object Oriented Design, Programming, Visual Studio, Problem Solving, Communication, Testing, Microsoft Office, OOP, Flash, C#, Python, Objective-C, Swift, Parse.com
Education
Tyler Junior College 2011 — 2013
AAS, Game and Simulation Programming, 3.31
Verizon Wireless July 2014 - June 2015
Suddenlink Communications October 2012 - July 2014
Suddenlink Communications October 2011 - October 2012
Suddenlink Communications November 2008 - September 2011
Skills
Direct Sales, Cold Calling, Telecommunications, Account Management, Sales Management, Call Center, Sales, Selling, Solution Selling, Sales Operations, Customer Satisfaction, Broadband, Salesforce.com, Customer Retention, Sales Process, Telephony, VoIP, Customer Service, Sales Presentations, Call Centers, Customer Experience
Education
Texas Tech University School of Law 2015 — 2018
Doctor of Law (J.D.)
University of Texas at Tyler 2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations, 4.0
University of North Texas 2004 — 2004
Tyler Junior College 2000 — 2002
Bachelor of Arts (B.A.), History
Chapel Hill ISD January 2015 - Present
Tyler Junior College June 2011 - December 2014
Suddenlink Communications January 2010 - March 2011
Trinity Mother Frances Hospitals & Clinics January 2007 - December 2009
Skills
Student Affairs, Student Leadership, Retention Strategies, Public Speaking, Project Planning, Customer Service, Event Planning, Leadership, Time Management, Microsoft Office, Management, Research, Social Media, Event Management, Coaching, Advertising, Teaching, Sales, Marketing Communications, Sales Management, Educational Technology, PowerPoint, Microsoft Word, Fundraising, Outlook, Leadership Development, Curriculum Development, Student Engagement, Team Building, Community Outreach, Training, Nonprofits, Staff Development, Social Networking, Program Development, Student Development, Higher Education, Public Relations
Education
University of Texas at Tyler 2009 — 2012
Bachelor of Science (B.S.), Speech Communication and Rhetoric
Tyler Junior College 2007 — 2009
Associate's degree, General Studies
Jacksonville High School
iFF_Games April 2013 - Present
Suddenlink Communications May 2010 - Present
Suddenlink Communications May 2010 - Present
Tyler Junior College August 2008 - December 2010
Tyler Junior College June 2008 - May 2009
Skills
C++, Troubleshooting, Programming, Level Design, Game Design, Java, Software Engineering, Photoshop, C, Unreal Engine 3, Databases, Video Games, Xcode, Mobile Applications, Microsoft Office, Mobile Devices, Game Development, Visual Studio, Technical Support, Operating Systems, Unity3D, Research, Computer Games, Management, JavaScript, C#
Education
Tyler Junior College 2008 — 2011
Degree: Associate of Applied Science, Game and Simulation Programming
The University of Texas at Tyler August 2014 - Present
East Texas Human Resource Association February 2014 - Present
The University of Texas at Tyler January 2013 - December 2014
Suddenlink Communications January 2014 - May 2014
University of Texas at Tyler 2013 - 2014
Smith System September 2012 - December 2012
Skills
New Hire Orientations, Employee Relations, Benefits Administration, Human Resources, Recruiting, Personnel Management, Leadership Development, Microsoft Excel, Time Management, Public Speaking
Education
The University of Texas at Tyler 2013 — 2014
Master of Business Administration (MBA), Organizational Development
The University of Texas at Arlington 2008 — 2012
Bachelor of Arts (BA), Interdisciplinary Studies- Business, Psychology, Sociology
Suddenlink Communications January 2011 - Present
MAXIMUS January 2008 - June 2010
Winning Strategies January 2005 - January 2008
Skills
Call Centers, Telephony, Broadband, Telecommunications, Customer Experience, Customer Satisfaction, Avaya, Technical Support, T1, Cabling, Customer Service, LAN-WAN, DSL, WAN, VoIP, Routers, Troubleshooting, Wireless Networking, Customer Retention, Computer Network..., Wireless, Switches, Network Design, VPN, IP, Training, Network Engineering, Windows 7, Team Building, Cisco Technologies, Leadership, Escalation, Account Management, Compliance, Television, Teamwork, Xactly, Product Development, Program Development, Subject Matter Experts
Education
Tyler Junior College 2001 — 2001
Mabank ISD 1985 — 1997
Suddenlink Communications August 2015 - Present
Suddenlink Communications February 2014 - August 2015
Crown Health Services January 2013 - August 2013
P.F. Chang's China Bistro May 2011 - December 2012
Kiepersol Estates July 2009 - May 2011
Halliburton July 2008 - July 2009
Cotton Patch Cafe October 2007 - July 2008
Cotton Patch October 2007 - July 2008
Suddenlink Communications June 2005 - June 2007
Skills
Customer Service, Sales, Customer Satisfaction, Inventory Management, Marketing, Time Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Account Management, Social Media, Advertising, Management, Payroll, Leadership, Team Building, Team Leadership, Training, Research, Strategic Planning
Education
The University of Texas at El Paso 2011 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Suddenlink Communications July 2014 - Present
GM Financial/AmeriCredit February 2013 - July 2014
Rodan + Fields Dermatologists 2012 - 2013
Renee Trudeau & Associates May 2011 - January 2012
Career Strategists May 2011 - January 2012
Gamesa Energy USA May 2008 - July 2008
Skills
Public Relations, Social Media, Facebook, Marketing Communications, Blogging, Advertising, Newsletters, Press Releases, Media Relations, Event Planning, Social Media Marketing, Ap Style, Wordpress, Public Speaking, Event Management, Editing, Recruiting, AP Style, Social Networking, Crisis Communications, Corporate Communications, WordPress, Research, Nonprofits, Customer Service, Training, Strategic Communications, Leadership, Management, Teamwork, Fundraising, Interviews, Email Marketing, Internal Communications, Time Management, Online Marketing, Leadership Development, Access, Marketing, Coaching, Copywriting, Negotiation, Sales, Microsoft Office, Team Building
Education
The University of Texas at Austin 2007 — 2011
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Texas Tech University 2009 — 2010
N/A, Public Relations, Advertising, and Applied Communication
Graham High School
Hospice Plus December 2014 - Present
Azalea Place Healthcare & Rehab January 2014 - Present
TruBlue Total House Care of Tyler April 2013 - January 2014
Suddenlink Communications February 2010 - April 2013
IntegraCare Home Health September 2010 - January 2011
Reunion Plaza Nursing/Rehab September 2009 - July 2010
Skills
Call Centers, Telecommunications, Direct Sales, Account Management, VoIP, Customer Satisfaction, Wireless, Customer Service, Sales Management, Sales, Broadband, Customer Retention, Customer Experience, Telephony, Team Leadership, Managed Services, Solution Selling, IP, Market Planning, Vendor Management, Cold Calling, B2B, Marketing Strategy, Networking, Marketing, Strategic Partnerships, Sales Operations, Management, Team Management, Contract Negotiation, Strategy, Training, Competitive Analysis, Workforce Management, Operations Management, Public Relations, CRM, Salesforce.com
Education
Univeristy of Phoenix 2003 — 2006
BSM, Business, Management, Marketing, and Related Support Services
Trinity Valley Community College 1999 — 2003
Associate of Arts (AA), Social Sciences
Stoll Business Law September 2015 - Present
Charter Communications August 2014 - January 2015
Stifel Financial Corp. May 2014 - August 2014
UniRush,LLC March 2012 - May 2014
Suddenlink Communications May 2006 - April 2011
AAT Communications March 2005 - April 2006
Gordon Silver, Ltd. August 2003 - January 2005
Skills
Human Resources, Contract Negotiation, Contract Management, Intellectual Property, Marketing Management, Legal Compliance, Drafting Policies, Real Estate Transactions, Employment Law..., Litigation Management, Employee Relations, Legal Writing, Legal Advice, Regulatory Analysis, EEOC, Employment Law, Data Privacy, Document Drafting, Dispute Resolution, Legal Issues, Document Review, Contract Law, Employment Contracts, Corporate Governance, Trademarks, Legal Research, Leadership, Litigation, Management, Arbitration
Education
Tulane University Law School 2000 — 2003
Doctor of Law (JD), Sports Law, Magna Cum Laude, 3.5 GPA (top 11%)
University of Nevada-Las Vegas 1996 — 1999
Bachelor of Science (BS), Secondary Education, Cum Laude
Bell Helicopter August 2014 - Present
Bell Helicopter July 2014 - August 2014
FedEx Office January 2012 - May 2014
US Army August 2008 - August 2011
Brookshire Grocery Company April 2006 - August 2008
Suddenlink Communications February 2006 - December 2006
Skills
Customer Service, Inventory Management, Customer Satisfaction, Inventory Control, Loss Prevention, Retail, Sales, Time Management, Cashiering, Data Entry, Inventory, Merchandising, Distribution Center..., Microsoft Office, Outlook, Internal Audit, Microsoft Excel
Education
Tyler Junior College 2008 — 2010
Assoicates, General Studies
University of North Texas
Bachelor's Degree, Aviation Logistics
Bishop T.K. Gorman 2001 — 2005
High school Diploma
Suddenlink Communications February 2014 - Present
Trend Micro August 2013 - November 2013
Contractor at Dr Pepper April 2013 - July 2013
Contractor at Dr Pepper February 2013 - April 2013
Goodman Networks February 2011 - May 2012
Goodman Networks May 2009 - January 2011
Econ One Research, Inc June 2007 - November 2007
Skills
Oracle, Excel, Russian, Spanish, Microsoft Excel, Variance Analysis, General Ledger, Accounting, Telecommunications, SAP, Accounts Payable, Budgets, Financial Reporting, Account Reconciliation, Finance, Cash Flow, Auditing, Data Analysis, Payroll, Sarbanes-Oxley Act, GAAP, Financial Analysis, Forecasting, Accounts Receivable, Internal Controls, Fixed Assets, Financial Accounting, Invoicing, Hyperion Enterprise, Journal Entries
Education
The University of Texas at Austin - Red McCombs School of Business 2004 — 2007
Bachelor of Business Administration, Finance/Economics
Suddenlink Communications December 2010 - Present
Skills
Telecommunications, Troubleshooting, Negotiation, Process Improvement, VoIP, Sales Operations, Call Center, Microsoft Office, Customer Satisfaction, Sales Management, Customer Service, Outlook, Telephony, Access, Strategic Planning, Public Speaking, Microsoft Excel, Active Directory, Broadband, Office Management, Networking, Call Centers, Project Management, Salesforce.com, Training, Wireless
Education
Texas Tech University - Rawls College of Business 1997 — 2000
Suddenlink Communications February 2014 - Present
Suddenlink Communications January 2006 - February 2014
PC Warehouse December 2011 - December 2012
MyCampusUSA 2011 - 2011
Suddenlink Communications August 2004 - January 2006
Cox Communications 2001 - 2003
Skills
Call Centers, Telecommunications, Computer Hardware, HTML, Customer Experience, Team Leadership, Call Center, JavaScript, SharePoint, VoIP, CSS, Microsoft Office, Computer Repair, Windows 7, Photoshop, Graphic Design, Web Design, Social Media, Internal Communications, Soldering, Content Administration, Windows Vista, Windows XP Pro, Email Marketing, Information Technology, Knowledge Management, Articulate Storyline, Adobe Creative Suite, Flash
Education
Tyler Junior College 2000 — 2001
Basics
Rusk High School 1994 — 1998
High school diploma, Basics
Intuitive Solutions October 2013 - Present
CPI Images August 2010 - March 2013
JPMorgan Chase May 2009 - February 2010
Suddenlink Communications October 2007 - January 2009
Skills
Customer Service, Multi Tasking, Customer Satisfaction, Management, Sales, Appointment Scheduling, Money Management, Payment Systems, Payment Card Processing, Billing Solutions, Escalation, Call Centers, Face-to-face, Independent Thinking
Education
Tyler Junior College 2005 — 2007
Nursing
John tyler high school 2001 — 2005
Diploma, General
Multiple Companies July 2012 - Present
Kastner Land Serives February 2012 - July 2012
Nicholson Land Services June 2007 - February 2012
Suddenlink Communications February 2005 - May 2007
Skills
Natural Gas, Petroleum, Gas, Energy, Contract Management, Contract Negotiation, Access, Microsoft Excel, Microsoft Office, Research, Negotiation, Pipelines, Seismology, Sales, Energy Industry, Drilling, Onshore, Customer Service, Oil/Gas, Upstream, Supervisory Skills, Oilfield, Oil & Gas Industry, Mineral Rights, Project Management, Leases, Minerals
Education
Tyler Junior College 2004 — 2006
Associates, Computer Science
Whitehouse High 2000 — 2004
University of Texas at Tyler
Business Administration and Management, General
Suddenlink Communications September 2012 - Present
House of Hope Womens Shelter January 2011 - January 2014
Best Buy August 2009 - August 2012
Wal-Mart April 2009 - August 2009
circuit city February 2003 - April 2009
United Methodist Church September 2002 - May 2003
Queen City Chevrolet June 1998 - August 2002
Skills
Loss Prevention, Visual Merchandising, Merchandising, Retail, Leadership, Inventory Control, Inventory Management, Customer Service, Profit, Customer Satisfaction, Team Leadership, Team Building, Operations Management, P&L Management, Training, Sales, Management, Human Resources, Employee Relations, Time Management, Coaching, Budgets, Store Management, Hiring, Sales Management, P&L, Sales Operations, Employee Training, Customer Experience
Education
Tyler Junior College 2003 — 2004
Certificate, Sales Development
Comcast Business August 2013 - Present
Comcast Business Services February 2012 - August 2013
Comcast Cable February 2009 - March 2012
Suddenlink Communications May 2002 - January 2009
Southwest Securities January 1994 - May 2000
Skills
Solution Selling, Enterprise Software, Leadership, Telephony, Partner Management, CRM, T1, Sales Operations, Telecommunications, Sales, Direct Sales, SaaS, Customer Satisfaction, VoIP, Ethernet, Analysis, Channel, Cold Calling, Networking, Time Management, Management, SIP, Customer Retention, IP, Co-location, Managed Services, Account Management, SIP Trunking, Insurance, Strategic Partnerships, Salesforce.com, Business Development, Team Building, Professional Services, Cloud Computing, Team Leadership, MPLS, Wireless, B2B, Sales Management, Broadband, Portfolio Management, Finance, Unified Communications, Data Center, Product Management, Call Centers, New Business Development, Contract Negotiation, Channel Partners
Education
The University of Texas at Austin 1984 — 1989
BBA, Finance
Suddenlink Communications May 2013 - Present
Suddenlink Communications January 2009 - April 2013
Suddenlink Communications January 2007 - December 2008
Suddenlink Communications July 2005 - December 2006
CitiMortgage January 2000 - June 2005
Union Pacific Technologies June 1991 - January 2000
Skills
SOA, Vendor Management, Software Project...
Education
Truman State University 1987 — 1991
BS, Computer Science
Suddenlink Communications April 2013 - Present
Spotlight Team - Keller Williams Tyler September 2009 - February 2014
Marshall & Swift/Boeckh September 2007 - June 2009
LandAmerica Tax & Flood Services January 2002 - September 2007
Nextera February 1998 - April 2001
Transamerica 1981 - 1998
Skills
Strategic Planning, Project Management, Operations Management, Leadership, Six Sigma, Real Estate Transactions, Residential Homes, Real Estate License, Business Analysis, Business Process..., Profit Maximization, Customer Engagement, Innovation, Presentations, Sales Presentations, Public Speaking, Business Planning, Sellers, First Time Home Buyers, Single Family Homes, Customer Service, Management, Customer Satisfaction, Analysis, Marketing Strategy, Process Improvement, Budgets
Education
The University of Texas at Arlington - College of Business 1981 — 1985
Business Management
Suddenlink Communications May 2015 - Present
Total Quality Logistics January 2015 - April 2015
Total Quality Logistics May 2014 - July 2014
WheelHouse Resource Partners May 2013 - July 2013
Skills
Negotiation, Sales, Time Management, Leadership, Interpersonal Skills, Relationship Building, Listening, Team Leadership, Emotional Intelligence, Public Speaking, Personal Development, Social Media, Inventory Management, Microsoft Office, Budgets, Social Networking, Microsoft Word, Event Planning, Project Planning, Data Analysis, Facebook, Windows, Software Documentation, Access, HTML, Outlook
Education
The Ohio State University 2011 — 2015
Bachelor of Arts (B.A.), Communication Studies, 3.5
The Ohio State University 2009 — 2015
Communication Studies, Communication and Media Studies, 3.5
Suddenlink Communications September 2009 - Present
Winning Strategies January 2006 - September 2009
Puffer Sweiven July 2001 - September 2004
H&R Block December 2000 - March 2001
Our Data Works June 1998 - December 2000
Skills
Customer Service, Customer Satisfaction, Customer Focus, Customer Experience, Customer Loyalty, Sales, Microsoft Office, Marketing, Budgets, Team Leadership, Forecasting, Invoicing, Call Centers, Data Entry, Training, Sales Operations, Cold Calling, System Administration, Brand Loyalty, Call Center, Event Planning, Invoice Processing, Collections, Accounts Receivable, Direct Sales
Education
Tyler Junior College
Poteet High School 1993 — 1997
diploma
Court Reporting Institute of Houston
Eastfield Community College
Suddenlink Communications March 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Research, Outlook, Public Speaking, HTML, Strategic Planning, Call Centers, Telecommunications, Management, Team Leadership, Customer Satisfaction
Education
Tyler Junior College 2000 — 2002
Suddenlink Communications January 2013 - Present
Suddenlink Communications September 2010 - January 2013
Suddenlink Communications August 2009 - October 2012
Skills
SharePoint, VoIP, Troubleshooting, IP, Databases, Technical Support, Access, Telephony, Networking, Cisco Technologies, VPN, Vendor Management, Network Security, Telecommunications
Education
Tyler Junior College
Rackspace, the Open Cloud Company March 2013 - Present
Fossil January 2012 - Present
Baylor University Medical Center January 2013 - March 2013
Suddenlink Communications April 2011 - August 2011
TEK Systems April 2011 - May 2011
Ultimate Electronics May 2010 - March 2011
TEK Systems 2011 - 2011
University Medical Center June 2006 - January 2008
Skills
Active Directory, Troubleshooting, Windows Server, Customer Service, Windows, Computer Hardware, Printers, Software Installation, Inventory Management, Windows 7, XP, Networking, BMC Remedy, Technical Support, Customer Satisfaction, Hardware, Microsoft Exchange, Servers, Data Center, Group Policy, Information Technology, Windows XP, Citrix
Education
Texas Tech University - Rawls College of Business
Management Information Systems, General
Suddenlink Communications July 2011 - Present
Education
Tyler Junior College
Cablevision July 2015 - Present
Concentrix November 2014 - Present
Asurion May 2010 - November 2014
Suddenlink Communications June 2008 - September 2009
Radio Shack February 2008 - July 2008
Argosy West Computers 2003 - 2008
Skills
LAN/WAN design and..., Technical Training for..., Hardware and software..., Database design and..., Network administration..., White box testing of..., Operating Systems, Call Centers, Software Installation, Operations Management, Windows, Computer Hardware, Customer Service, Microsoft Excel, Networking, Technical Support, Microsoft Office, Web Development, Troubleshooting, Active Directory, New Software, Process Improvement, Sales Operations, Inventory Management, Customer Satisfaction, Outlook, Training, Windows 7, PowerPoint, Sales Management, Windows XP
Education
The University of Texas at Dallas 2013 — 2015
Bachelor's Degree, Criminology, 3.5
Yavapai College 2001 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice
Suddenlink Communications January 2005 - Present
Skip Ogle Homes, LLC 2004 - 2011
External Affairs 1997 - 2005
Skills
Telecommunications, Leadership, Management, Call Centers, Telephony, Account Management, Broadband, Team Building, Sales, Ethernet, Marketing, Budgets, Strategic Planning, Training, Public Speaking, Sales Management, Process Improvement, Social Media Marketing, VoIP, Team Leadership, Customer Service, Optical Fiber, IP, Customer Satisfaction, Wireless, Fiber Optics, Cross-functional Team..., Computer Network..., Troubleshooting, Microsoft Office, Network Design, Financial Analysis, Contract Negotiation, Call Center, Leadership Development, Social Media, Cabling, Project Planning, Architecture, VOD, Advertising, Customer Retention, New Business Development, Coaching, Marketing Strategy, Retail, Direct Sales, Networking, PowerPoint, B2B
Education
The University of Texas at Arlington 1991 — 1997
Masters, City & Regional Planning
The University of Texas at Arlington 1988 — 1991
Bachelor of Science, Architecture
Suddenlink Communications December 2013 - Present
Suddenlink Communications February 2012 - December 2013
SEOtwins March 2010 - February 2012
Weinstein Law August 2007 - February 2012
All Saints Episcopal School July 2011 - August 2011
Skills
Cisco Technologies, Ethernet, Network Design, Juniper, Routing, Cisco IOS, Routers, LAN-WAN, IP, Network Engineering, Networking, WAN, Computer Hardware, OSPF, Windows Server, Network Architecture, Juniper Technologies, Carrier Ethernet, Cisco devices, Metro Ethernet, TCP/IP, Cisco, SEO, SEM, IP networking, Windows, Router Configuration, LAN/WAN, JUNOS, MPLS, Service Providers, Layer 2, Layer 3, BGP, Switches, LAN Switching, Cisco Certified, Troubleshooting, MEF
Education
Tyler Junior College 2010 — 2011
AAS, WAN Technologies, Computer Information Systems
Suddenlink Communications July 2009 - Present
Lowe's Home Improvement January 2008 - October 2009
Holiday Inn May 2006 - October 2008
Education
Tyler Junior College 2006 — 2008
na, and Computer Information Systems, Computer Networking
Intercontinental Hotel Group 2007 — 2007
Certificate, Front Office Operations Training
Lindale High School 1997 — 2001
Diploma, Basics/Computer Science
Sophisticated Consultants 2000 - Present
Suddenlink Communications 2009 - 2010
University of Texas Health ScienceCenter at Tyler 2006 - 2008
Education
Kennedy Western University
BS, Business Administration
The University of Texas at Arlington
B.A., Business Ethics/Law
Monsanto Company January 2015 - Present
Monsanto December 2013 - December 2014
Monsanto June 2012 - November 2013
Monsanto January 2011 - May 2012
Monsanto December 2008 - December 2010
Suddenlink Communications January 2006 - November 2008
Suddenlink Communications June 2003 - December 2005
Skills
Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Finance, Accounting, Customer Relations, People Management, Analysis, Forecasting, Internal Controls, Microsoft Office, Portfolio Management
Education
Truman State University 2001 — 2002
Master's degree, Accounting
Truman State University 1997 — 2001
Bachelor's degree, Accounting
FiberLight, LLC May 2015 - Present
FPL FiberNet September 2012 - April 2015
Level 3 Communications April 2012 - October 2012
Suddenlink Communications November 2010 - February 2012
Time Warner Cable May 2002 - November 2010
Skills
MPLS, VoIP, IP, Unified Communications, Telecommunications, Wireless, Cloud Computing, SIP, Solution Selling, SDH, Managed Services, Enterprise Software, SaaS, Sales, Management, TDM, Account Management, Direct Sales, New Business Development, IP VPN, Salesforce.com, Sales Management, Strategic Planning, Team Building, CRM, Leadership, International Sales, International Business, Wavelength, SONET, Datacenter..., Data Center
Education
The University of Texas at Arlington
Business Administration and Management, General
Eastex Crude Company July 2013 - Present
University of Texas at Tyler January 2012 - July 2013
Group M7 April 2011 - December 2012
Independent August 2009 - April 2011
Suddenlink Communications November 2008 - August 2009
US Army January 2005 - April 2007
Skills
Network Security, Network Administration, Active Directory, Windows, MySQL, Cisco Technologies, Virtualization, Linux, System Administration, Troubleshooting, Network Design, Strategic Planning, Programming, PHP, Citrix, VMware Infrastructure, Microsoft SQL Server, Sonicwall, Project Management, Mikrotik, Servers, Networking, DNS, Windows Server, VMware
Education
University of Texas at Tyler 2013 — 2015
Computer Science
Tyler Junior College 2009 — 2011
Associates
Suddenlink Communications 2011 - Present
Suddenlink Communications 2009 - 2010
Suddenlink Communications 2006 - 2008
Boeing 2004 - 2006
Boeing 2002 - 2004
Boeing 2000 - 2002
Skills
Collaborative Leadership, Business Analytics, Business Objects, Data Visualization, Financial Analysis, Financial Reporting, PeopleSoft Financial, Telecommunications, Non-profit Leadership, Public Speaking, Analytics, Program Management, Management
Education
Washington University in St. Louis 2003 — 2005
Master of Business Administration (MBA)
Truman State University 1996 — 2000
Bachelor of Arts
Suddenlink Communications August 2014 - Present
Suddenlink Communications November 2011 - August 2014
Tresemer Business Group October 2012 - December 2012
Skills
PowerPoint, Microsoft Word, Creativity, Creative Writing, Creative Direction, Customer Service, Event Planning, Typing, Time Management, Team Leadership
Education
University of Texas at Tyler 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Tyler Junior College 2008 — 2010
Associate of Arts (A.A.), Interior Design
Suddenlink Communications November 2014 - Present
Sears Hometown and Outlet Stores, Inc. January 2008 - September 2014
Skills
Sales, Customer Service, Social Media Marketing, Social Media, Positive Energy, Friendly Personality, Management, Project Management, Data Analysis, Public Speaking, International Relations, Microsoft Office, Adobe Photoshop, Adobe Lightroom, Adobe Premier Pro, Digital Photography, Portrait Photography, Film Production, Event Planning, Youth Mentoring, Online Marketing, Advertising, Human Resources
Education
Texas Tech University - Rawls College of Business 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.19
Suddenlink Communications April 2000 - July 2009
Handleman Company September 1994 - February 2000
Skills
Customer Service, Customer Satisfaction, Telephone Skills, Call Centers, Time Management, Troubleshooting, Training, Technical Support, Sales Operations, Testing, Inventory Control, Process Scheduler, Spreadsheets, Databases, Sales, Quality Control, Warehousing, Access, Data Entry, Administrative..., Outlook, Invoicing, QuickBooks
Education
Truckee Meadows Community College 2013 — 2014
Associate of Arts Degree, A
Los Angeles Valley College 1986 — 1988
Suddenlink Communications December 2014 - Present
Suddenlink Communications December 2013 - December 2014
Suddenlink Communications March 2013 - December 2013
Suddenlink Communications October 2008 - March 2013
Suddenlink Communications October 2007 - October 2008
Skills
Telecommunications, Call Centers, Team Leadership, Customer Satisfaction, Customer Experience, Process Improvement, Troubleshooting, Team Building, Customer Service, Vendor Management
Education
Tyler Junior College
Business Management
Tyler Junior College
Clearview Energy November 2012 - Present
Suddenlink Communications February 2005 - November 2012
Comcast July 2002 - February 2005
Skills
Strategy, Marketing Strategy, Direct Sales, Sales Operations, Strategic Planning, Sales, Management, Marketing, Account Management, Public Relations, Team Building, Direct Marketing, Telecommunications, Project Planning, Business Development, Team Leadership, Leadership, Retail, Customer Service, Marketing Management, Business Strategy, Forecasting, Product Management, Competitive Analysis, Sales Process, Marketing Communications, Budgets, Call Centers, Brand Management, Product Marketing, Customer Retention, Customer Acquisition, CRM, B2B, B2B Marketing, P&L Management, Sales Channel Management, Product Development, Analysis, Strategic Partnerships, Sales Management, Cross-functional Team..., Lead Generation, New Business Development, Email Marketing, Customer Satisfaction, Market Planning, Segmentation, Natural Gas
Education
Texas Tech University - Rawls College of Business 2001 — 2002
MBA, Marketing
Texas Tech University - Rawls College of Business 1997 — 2001
BBA, Marketing
Suddenlink Communications June 2013 - Present
Suddenlink Communications June 2009 - June 2013
Suddenlink Communications July 2008 - June 2009
Suddenlink Communications July 2007 - July 2008
Suddenlink Communications June 2006 - July 2007
Suddenlink Communications July 2005 - June 2006
Suddenlink Communications April 2004 - July 2005
Skills
Call Center, Integration, Call Centers, Technical Support, Telecommunications, Customer Service, Broadband, Sales, Troubleshooting, Telephony, Vendor Management, Cisco Technologies, IP, Networking, VoIP, Testing, Wireless, System Deployment, Network Design, TCP/IP, Computer Hardware, Computer Network..., LAN-WAN, Visio, Active Directory, Customer Satisfaction, Switches, Ethernet, VPN, Cable Television, Cabling
Education
Texas Tech University - Rawls College of Business 2000 — 2002
Midland College 1998 — 2000
Associates, General
The Art Institutes April 2012 - June 2015
Linxx Global Solutions June 2011 - February 2012
U.S. Coast Guard February 2008 - March 2011
Suddenlink Communications October 2007 - January 2008
TSA June 2007 - September 2007
US Navy May 2002 - May 2007
Skills
Microsoft Office, Customer Service, Adobe Creative Suite, Microsoft Word, Security, Time Management, Social Media, Management, Photoshop, Web Design, InDesign, Advertising, Graphic Design, Editing
Education
The Art Institute of Virginia Beach 2012 — 2015
Bachelor’s Degree, Graphic Design (Bachelor of Fine Arts), 3.64
Midland Christian High School 1991 — 2001
High School, General Studies
NeuroRestorative February 2011 - Present
NeuroRestorative August 2010 - Present
Self January 1976 - Present
Suddenlink Communications June 2008 - September 2010
Trinity Mother Frances Hospitals and Clinics June 2006 - June 2008
Boys and Girls Club of East Texas January 2001 - November 2004
Williams Communications June 1999 - January 2001
United States Marine Corps June 1995 - June 1999
Skills
Photography, Curating, Fine Art, Teaching, Visual Arts, Art History, Art Education, Sculpture, Painting, Art, Contemporary Art, Oil Painting, Drawing, Museums
Education
University of Texas at Tyler 2004 — 2006
Bachelors, Fine and Studio Arts
Tyler Junior College 2002 — 2004
Associate's degree, Fine and Studio Arts
Suddenlink Communications July 2013 - Present
Skills
Management, Marketing, Customer Service, Team Building, Team Leadership, Customer Satisfaction, Training, Process Improvement, Troubleshooting
Education
University of Texas at Tyler 2013 — 2015
Bachelor’s Degree, Business Administration and Management, General, Senior
Trinity Valley Community College 2012 — 2013
Associate’s Degree, Business Administration and Management, General
Brownsboro High School 2008 — 2012
High School
3SC AppraiserProperty Damage Appraisers, Inc.
Suddenlink Communications 2013 - 2013
Skills
Insurance, Microsoft Office, Risk Management, Microsoft Excel, Real Estate, Windows, Negotiation, Strategic Planning, Microsoft Word, Leadership, Computer Networking, Software Consulting, Computer Hardware, Computer Repair, Computer Security
Education
Tyler Junior College 1998 — 2001
Associates in Applied Sciences, Computer Science
Network Communications January 2010 - Present
Smith Equipment Rental and Services June 2009 - January 2010
Suddenlink Communications April 2009 - June 2009
Centris Information Services September 1997 - February 2009
Virginia Indonesia Company June 1982 - September 1997
McDonnell Douglas June 1987 - December 1988
Skills
Telecommunications, Project Management, Call Center, Business Analysis, SharePoint, Google Analytics, Process Improvement, Outsourcing, Strategic Planning, Mobile Devices, Team Building, Budgets, Project Portfolio..., Integration, Workforce Management, Management, Call Centers, Leadership, Strategy, VoIP, Operations Management, Networking, Business Intelligence, Business Process
Education
The University of Texas at Arlington 2005 — 2005
Certificate, Lean Six-Sigma Green Belt
University of Houston 1994 — 1996
33 Semester Hours, MBA
University of Houston 1982 — 1990
Bachelor of Science, Computer Science
Trinity Mother Frances, Talent Acquisition February 2015 - Present
East Texas Food Bank - temporary position August 2014 - February 2015
Suddenlink Communications February 2010 - March 2014
Comcast Cable 2007 - 2009
American Society of Radiologic Technologists 2002 - 2004
Express Personnel 1999 - 2001
Skills
Telecommunications, Employee Relations, Human Resources, Security Licensing, Executive Reporting, Payroll Cards, PeopleSoft, Human Resources Invoices, PeopleFluent, Verificiations of..., E-Verify, Running backgrounds, Microsoft Excel, Microsoft Word, Outlook, Microsoft Office, PowerPoint, Payroll, Customer Satisfaction, Call Centers, Training, Sales, Process Improvement, Performance Management, Leadership Development, Leadership, Personnel Management, Team Building, Team Leadership, Supervisory Skills, Customer Retention, Recruiting, Coaching, Employee Training, Budgets, Management, Customer Service, Organizational..., Onboarding, Conflict Resolution, Hiring, Benefits Administration, Employee Benefits, Event Planning, Applicant Tracking..., Talent Acquisition, Talent Management, HR Policies
Education
The University of New Mexico
SHRM Certification Course, SHRM Certification Course, 98
American Commercial College-Odessa 1990 — 1992
Legal Administrative Assistant/Secretary
Texas Tech 1984 — 1985
Elementry Education / Journalism
Suddenlink Communications March 2015 - Present
Suddenlink Communications August 2014 - March 2015
MCR Development LLC February 2013 - July 2014
ENETsolutions, LLC June 2012 - January 2013
360 Training May 2009 - August 2009
The University of Texas Club August 2008 - December 2008
Texas Association of Builders August 2006 - December 2006
Skills
Direct Mail, Marketing Communications, Databases, Spreadsheets, Email Marketing, Marketing, Marketing Research, Cold Calling, Account Management, Direct Sales, Sales, Customer Service, Management, Social Media, Leadership, Marketing Strategy, Sales Management, Salesforce.com, Social Media Marketing
Education
The University of Texas at Austin 2006 — 2010
BBA, Marketing
Suddenlink Communications July 2012 - Present
Suddenlink Communications October 2008 - July 2012
Suddenlink Communications January 2007 - October 2008
Skills
Call Center, Analysis, Call Centers, Telecommunications, Access, Customer Service, Process Improvement, Customer Satisfaction, Microsoft Office, Business Analysis, Data Analysis, Team Leadership, Microsoft Excel, PeopleSoft, Technical Support, Computer Network..., Training, SharePoint, Management, Team Building, Vendor Management, Troubleshooting, Forecasting, Networking, Leadership, Visio, Software Documentation, Customer Experience, Budgets
Education
University of Texas at Tyler 2012 — 2015
Bachelor's Degree, Accounting and Finance, 3.5
Tyler Junior College 2009 — 2012
Associate's degree, Finance, General, 3.6
DonorSearch September 2014 - Present
Heavy Hammer, Inc. March 2011 - July 2014
Suddenlink Communications June 2005 - January 2011
Skills
Customer Service, Lead Generation, Marketing, Sales, Social Media, Event Planning, Salesforce.com, Public Speaking, Social Media Marketing, Social Networking, Nonprofits, Marketing Strategy, Online Marketing, Email Marketing, Microsoft Office, Leadership, Public Relations, Microsoft Excel, Prospect Research, Sales Presentations, CRM, Customer Retention, Customer Support, Customer Relations, Business Development, Marketing Communications, Advertising, Cold Calling, Online Advertising, Customer Satisfaction, Team Building, Account Management, SEO, Fundraising, Market Research, Direct Sales, Community Outreach, Training, Sales Management, New Business Development, Strategic Planning, Management, Program Development, Research, Community Development, Strategy, Philanthropy
Education
The University of Texas at Austin - Red McCombs School of Business 2003 — 2006
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.0
Tyler Junior College 2002 — 2003
Associates of Applied Science, Business/Commerce, General, 3.5
Whitehouse High School 1998 — 2002
Diploma, General Studies, 3.0
Seventy Seven Energy July 2014 - Present
Chesapeake Energy February 2014 - June 2014
Chesapeake Energy March 2012 - February 2014
Teleflora August 2011 - March 2012
Aerotek September 2008 - July 2011
Suddenlink Communications January 2008 - May 2008
Skills
Hiring, Screening, Talent Acquisition, Employee Relations, Technical Recruiting, Applicant Tracking..., Human Resources, Sourcing, Temporary Placement, Internet Recruiting, Talent Management, HRIS, Training, PeopleSoft, Performance Management, Vendor Management, Recruiting, Time Management, Screening Resumes, Contract Recruitment, Staffing Services
Education
Texas Tech University - Rawls College of Business 2004 — 2008
Bachelors, Business Management
CenturyLink January 2015 - Present
Jarvis Christian College August 2013 - January 2015
Texas College September 2012 - August 2013
Suddenlink Communications January 2012 - September 2012
Skills
Smartboard, Brocade, Cisco Technologies, Active Directory..., Marine Corps, Computer Network..., Dell KACE, Networking, Customer Satisfaction, Troubleshooting, Cisco IOS, Windows Server, Computer Hardware, Network Security, Team Leadership, Security, Leadership
Education
Tyler Junior College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
University of Texas at Tyler
Suddenlink Communications December 2006 - Present
KN Comics March 2009 - December 2012
Suddenlink Communications August 2005 - December 2006
Convergys October 2003 - July 2005
Washburn Enterprises July 2000 - October 2001
Mazzio's Corporation June 1998 - June 2000
OfficeTeam October 1998 - December 1998
Saint Francis Health Systems April 1998 - October 1998
Skills
Graphic Design, Customer Service, Call Center, Advertising, Photoshop, Microsoft Office, Adobe Creative Suite, Marketing, Mac, Illustrator, Customer Satisfaction, Creative Writing
Education
Tulsa Community College 1999 — 2000
basics
Platt College 1997 — 1998
Associate's degree, Commercial and Advertising Art, 3.9
Suddenlink Communications November 2013 - Present
Suddenlink Communications May 2012 - November 2013
Suddenlink Communications 2007 - 2012
Skills
Internet Services, Cable Television, Telephone, Telecommunications, Broadband, Telephony, VoIP, Wireless, IP, Ethernet, Optical Fiber, Fiber Optics, Computer Network..., MPLS, Wireless Networking, Managed Services, Call Centers, Unified Communications, Direct Sales, LAN-WAN, Network Design, Solution Selling, Cabling, Cisco Technologies, Co-location, SIP Trunking, WAN, Networking, Switches, Customer Retention
Education
University of Texas at Tyler 2004 — 2008
Business Administration and Management, General
Tyler Junior College 2004 — 2006
General Studies
Austin Tele-Services September 2010 - Present
Suddenlink Communications February 2010 - September 2010
KEYE-TV September 2002 - August 2009
Skills
Account Management, Video, Sales Management, Video Production, Salesforce.com, Social Media, Online Advertising, Microsoft Office, Telecommunications, Digital Media, Advertising, Television, Cisco Technologies, Sales, Sales Process, Direct Sales, Email Marketing, Online Marketing, Social Media Marketing, Marketing Strategy, Digital Marketing, Marketing Communications, Sales Operations, Managed Services, SaaS, VoIP
Education
The University of Texas at Austin 2000 — 2002
BS, Radio/Television/Film
Bay City High School 1994 — 1998
Champion EMS January 2012 - Present
Suddenlink Communications 2007 - December 2011
Memorial Medical Center July 2005 - July 2007
Iomega June 2003 - May 2005
Skills
Troubleshooting, Windows, Vendor Management, Linux, Cisco, CPR for healthcare..., IS 100, IS 700, PHTLS, EVOC
Education
Trinity Valley Community College 2011 — 2011
Certification, Emergency Medical Technician
DeVry 2005 — 2008
Associate, Network Administration
CCS Systems, Inc. October 2012 - Present
Suddenlink Communications January 2007 - October 2012
CCS Systems, Inc. April 1997 - January 2006
Skills
Telecommunications, Sales Management, Broadband, Account Management, Cold Calling, Call Center, Salesforce.com, Managed Services, Sales, Metro Ethernet, MPLS, Solution Selling
Education
The University of Texas at Austin 1984 — 1989
Bachelor of Arts (B.A.), Political Science and Government
Grande Communications Networks LLC September 2014 - Present
Suddenlink Communications June 2013 - August 2014
NTS Communications May 2012 - June 2013
NTS Communications August 2011 - May 2012
Pauley Construction May 2011 - August 2011
Verizon September 2007 - July 2010
Verizon April 2006 - September 2007
The Apartment People November 2003 - April 2006
Skills
Project management, Process improvement, Facilitating..., Productivity tracking, Process design, Unionized labor..., Employee management, Mediation, Cost reduction, Increasing revenue, Sales, Human resource..., Budget analysis and..., Safety compliance, Scheduling, Research, Purchasing, Inventory management, Staffing, Reporting, Networking, Telecommunications, Management, Cross-functional Team..., Project Management, Managed Services, Budgets, Optical Fiber, Process Improvement, Leadership, Employee Management, Inventory Management, Temporary Placement, Process Scheduler, Personnel Management, Process Design, Negotiation, Wireless, MPLS, Telephony, T1, Vendor Management, Co-location, Fiber Optics, Broadband, Ethernet, VoIP, Troubleshooting, IP, Cabling
Education
The University of Texas at Arlington
Bachelor of Business Administration, Management
Suddenlink Communications 2006 - Present
Cox Communications August 2005 - May 2006
Cingular/Avail Professional Talent Solutions 2004 - 2005
Express Personnel 2004 - 2005
Texas Tech University 2001 - 2003
Skills
Employee Relations, Employee Benefits, Human Resources, Telecommunications, Benefits Administration, Recruiting, Interviews, Personnel Management, PeopleSoft, New Hire Orientations, Management, Training, Onboarding, Temporary Placement, Policy, Screening, Workforce Planning, Labor Relations, Performance Management, Talent Management, Talent Acquisition, Applicant Tracking..., HRIS, Employee Engagement
Education
Texas Tech University 2001 — 2003
MA, Communication Studies
Texas Tech University 2000 — 2001
BA, Psychology/Communication Studies
Suddenlink Communications 2009 - Present
Russell Cellular, a Verizon Wireless Premier Agent July 2009 - December 2009
Alltel Wireless October 2007 - July 2009
PLATO Learning January 2006 - September 2007
Aramark 1990 - 2005
Education
Texas Tech University 1982 — 1990
Suddenlink Communications June 2007 - Present
circuit city 2001 - 2007
Education
Tyler Junior College
National Oilwell Varco January 2012 - Present
The University of Texas at Tyler October 2009 - December 2011
National Oilwell Varco September 2006 - July 2009
Suddenlink Communications May 2006 - August 2006
Cox Communications September 2004 - May 2006
Cox Communications October 2003 - September 2004
Cox Communications August 2000 - October 2003
Skills
Programming, XML, Visual Studio, C++, C#, Microsoft Office, Visual Basic, VB.NET, .NET, Databases, SQL, Microsoft SQL Server, Technical Support, Business Intelligence, Oracle, MySQL, Data Warehousing, JavaScript, ASP.NET MVC, jQuery, jQuery UI
Education
University of Texas at Tyler 2010 — 2014
MS, Computer Science, A
University of Texas at Tyler 2000 — 2004
BS, Computer Science, Mathematics
Tyler Junior College 1994 — 1998
AA, Computer Science
Suddenlink Communications January 2014 - Present
Suddenlink Communications January 2012 - December 2013
Suddenlink Communications July 2009 - December 2011
Suddenlink Communications April 2008 - July 2009
Suddenlink Communications May 2007 - April 2008
Suddenlink Communications January 2007 - April 2007
Skills
Broadband, Computer Network..., Cross-functional Team..., Ethernet, Operations Management, Call Centers, Routing, Network Design, VoIP, WAN, Network Engineering, IP, Wireless, Cisco Technologies, Telecommunications, LAN-WAN, Switches, Carrier Services, Fiber Optics, Routers, Optical Fiber, Change Management, Troubleshooting, Telephony, Data Center, Leadership, Wireless Networking, OSPF, BGP, Cisco IOS, Juniper, T1, Cabling, Network Architecture, SIP
Education
The Johns Hopkins University 1992 — 1997
Bachelor’s Degree, Psychology
Suddenlink Communications December 2013 - Present
Cable One May 2009 - October 2013
Comcast Cable August 2004 - October 2008
Cox Communications September 1990 - August 2004
Time Warner Cable February 1983 - September 1990
Skills
Management, Telecommunications, Marketing Strategy, Budgets, Sales, Sales Management, Team Building, CRM, P&L Management, Marketing, Strategic Planning, Coaching, Leadership, Forecasting, Strategy, Product Development, Direct Sales, Executive Management, Customer Retention, Segmentation, Strategic Partnerships
Education
The Ohio State University 1978 — 1982
BA, Criminology and Criminal Justice
The Ohio State University
Suddenlink Communications November 2011 - Present
MAXIMUS 2009 - 2011
WSM January 2002 - December 2009
Winnning Strategies Marketing 1999 - 2002
Skills
Customer Service, Customer Retention, Customer Support, Technical Support, Estate Planning, Healthcare, Experienced Trainer, Supervisory Experience, Telecommunications, Cable Broadband, Call Center..., Training, Access, Outlook, Quality Assurance, Project Management, Call Centers, Coaching, Sales, Marketing, Process Improvement, Management, Hiring, Employee Training, Team Building, Leadership Development
Education
Trinity Valley Community College 1997 — 1999
Associates of Science, Business
Edgewood High School
Suddenlink Communications August 2009 - Present
Suddenlink Communications 2008 - 2009
Consolidated Communications March 2001 - December 2007
TXU Business Service June 1995 - March 2001
TXU Energy December 1987 - May 1995
Skills
SDH, Fiber Optics, Computer Network..., Network Design, Optical Fiber, Ethernet, Transmission, DSL, WAN, Telecommunications, Telephony, IP, Cisco Technologies, Broadband, DWDM, Networking, Metro Ethernet, VoIP
Education
Tyler Junior College 1985 — 1988
AAS, Power Technology
Suddenlink Communications December 2013 - Present
Big River Telephone June 2008 - March 2013
Big River Telephone February 2006 - June 2008
Big River Telephone July 2001 - February 2006
Skills
VoIP, Switches, Telecommunications, Cisco Technologies, IP, SIP, Network Design, Routing, Troubleshooting, Routers
Education
Truman State University 1994 — 2000
Bachelors of Science, Biology, General
Suddenlink Communications July 2015 - Present
Suddenlink Communications August 2013 - July 2015
Olin Business School January 2013 - August 2013
Olin Business School July 2012 - April 2013
Thomson Reuters May 2012 - July 2012
Skills
CRM, Public Speaking, Graduate Recruitment, Customer Service, Public Relations, Social Media, Siebel, Corporate Communications, Microsoft Access, Leadership, Teamwork, Business Strategy, Event Planning, Data Analysis, Marketing Strategy, Higher Education, Graduate Admissions, Market Research, Event Management, Strategic Planning, Leadership Development, PowerPoint
Education
Truman State University 2008 — 2012
Bachelor’s Degree, Business Administration, Management and Operations
Suddenlink Communications Sales AgentSuddenlink CommunicationsAugust 2006 - Present
Suddenlink 2006 - 2009
Education
Tyler Junior College 1994 — 1999
Business Administration
Chapel Hill ISD July 2013 - Present
Region 7 ESC March 2009 - June 2013
Suddenlink Communications December 2007 - February 2009
Skills
Customer Service, Microsoft Office, Windows 7, Windows 8, Mac os x, iPad, iPhone, Virus Removal, Active Directory, Cisco Call Manager, System Imaging, Group Policy, AppleTV, iPod Touch, Windows XP Pro, Nonprofits, Microsoft Exchange, Windows, Social Media, Cisco Routers, Online Advertising, OS X, Microsoft SQL Server, Public Relations, Databases, SQL, Marketing Communications, Hardware Support, Windows XP, Help Desk Support, Outlook, Wireless Networking, Computer Hardware, Laptops, Troubleshooting, Technical Support, DHCP, TCP/IP, Call Centers, Printers, Software Installation, Windows Vista, VPN, Servers
Education
University of Texas at Tyler 2004 — 2006
BS, CIS
Tyler Junior College 2001 — 2004
AA, Business Administration
Suddenlink Communications July 2012 - Present
COX COMMUNICATIONS - BUSINESS SERVICES December 2007 - July 2012
COX COMMUNICATIONS - BUSINESS SERVICES May 2001 - December 2007
Cox Communications August 2000 - May 2001
Skills
Leadership, Integration, Broadband, Telecommunications, VoIP, Telephony, Troubleshooting, Technical Support, Networking, Customer Service, Customer Satisfaction, Data Center, Routers, Network Administration, MPLS, Cisco Technologies, OSPF, DOCSIS, Optical Fiber, Cisco IOS
Education
Tulsa Community College 1999 — 2001
Tulsa Community College
NTA Life January 2013 - Present
Ansira October 2009 - December 2012
IBM February 2009 - October 2009
Suddenlink Communications July 2007 - December 2008
Education
The University of Texas at Arlington 2009 — 2012
Master's, Human Resource Management
Texas Tech University - Rawls College of Business 2005 — 2008
Bachelor's, Management
Inspire Marketing December 2013 - Present
Communications Corporation of America June 2008 - December 2013
Suddenlink Communications January 1997 - May 2007
Cox Media May 1994 - January 1997
Lively Cadillac GMC September 1987 - May 1994
Skills
Advertising, Marketing, Sales, Public Relations, CRM, Sales Management, Management, Consulting, Leadership,..., Marketing Strategy, Leadership, Budgets, Digital Marketing, Selling Skills, B2B, Coaching staff, Advertising Sales, Digital Strategy, Coaching Staff, New Business Development, Social Media Marketing, Coaching, Team Building, Customer Service, Social Media, Strategic Planning
Education
The University of Texas at Austin 1981 — 1984
Bachelor of Science Degree, Advertising
Longview High School
Suddenlink Communications September 2006 - Present
Education
St. Louis University 1990 — 1995
Doctor of Law (J.D.), Law
University of Kansas 1981 — 1986
Bachelor of Science (B.S.), Civil Engineering
Molina Healthcare May 2013 - November 2013
Blue Cross Blue Shield of Louisiana February 2011 - January 2013
Suddenlink Communications March 2010 - March 2011
Horizon Health Corporation May 2009 - February 2010
Trinity Mother Frances Health System February 2008 - August 2008
AAG/Healthsmart December 2006 - January 2008
FirstCare July 2002 - September 2006
firstcare 2002 - 2006
Healthfirst April 1997 - May 2002
Aetna March 1992 - February 1997
Skills
Call Center, Benefits Administration, Insurance, Operations Management, Marketing, Microsoft Office, Management, Quality Control, Recruiting, Leadership, Performance Management, Executive Management, Process Engineering, Network Administration, Trend, Team Leadership, Managed Care, Call Centers, Medicare, Customer Satisfaction, Customer Service, CRM, Employee Benefits, Program Management, Start-ups, Strategic Planning, Training
Education
University of TX 1989 — 1991
Bachelors, Fine Art
University of Texas at Tyler 1989 — 1991
BFA, Education/Fine Art
Tyler Junior College
Associates of Arts, Communications
Space Exploration Technologies March 2014 - Present
Chef (formerly Opscode) May 2013 - March 2014
Software Allies July 2008 - May 2013
Suddenlink Communications May 2007 - July 2008
University of Texas at Tyler September 2004 - March 2007
Skills
Ruby on Rails, Apache, Git, Cucumber, Windows Server, Active Directory, PostgreSQL, Nginx, Test Driven Development, RSpec, DHCP, DNS, Virtualization, Network Administration, Continuous Integration, MySQL, VMware ESX, Amazon Web Services..., VMware, Linux System..., Building Engineering, SVN, iOS development, Objective-C, Maven, Memcached, Bash, PHP, C++, Red Hat Linux, CentOS, Mac OS, Firewalls, Group Policy, Cisco IOS, Chef, Puppet, System Automation
Education
University of Texas at Tyler 2004 — 2006
In Progress, Computer Science
Tyler Junior College 2002 — 2004
In Progress, Computer Science
Lindale High School 2000 — 2004
High School Diploma
Wood Networks July 2014 - Present
ETMC IT Services April 2012 - July 2014
Suddenlink Communications June 2010 - February 2012
Skills
Call Center, Customer Satisfaction, Troubleshooting, Customer Service, Technical Support, Customer Experience, Wireless, Customer Retention, Computer Hardware, Servers, Call Centers, LAN-WAN, Networking, Windows 7, Cabling, Help Desk Support, Software Installation, Switches, Routers, VPN, Wireless Networking, DHCP, Printers, Windows Vista, Windows XP, Remote Desktop, System Administration, Laptops, Windows XP Pro, System Deployment, Hardware Support, DNS, Desktop Computers, Hardware, Computer Network..., Computer Repair, Remote Access, Citrix, Network Administration, TCP/IP, Virus Removal, Active Directory, Computer Maintenance, Group Policy
Education
Tyler Junior College 2007 — 2009
Associate of Arts and Sciences (AAS), Network and System Administration
Suddenlink Communications March 2010 - Present
UniGroup, Inc April 2007 - March 2010
Charter Communications December 2001 - April 2007
Daugherty Business Solutions December 1994 - December 2001
The Weather Channel 1990 - 1994
Skills
ETL, Data Modeling, SQL, Data Warehousing, Telecommunications, Oracle, Requirements Analysis, Business Intelligence, Teradata, Databases, Business Objects, Software Project..., Informatica, Visio, Business Analysis, Microsoft SQL Server, Data Warehouse...
Education
University of Kansas 1982 — 1986
Bachelor's of Science, Computer Science, 3.2
Suddenlink Communications December 2013 - Present
Suddenlink Communications May 2013 - December 2013
Swavelle / Mill Creek April 2010 - April 2013
Suddenlink Communications September 2007 - February 2010
Skills
Leadership, Training, Team Building, Coaching, Call Centers, Troubleshooting, Customer Satisfaction, Technical Support, Telecommunications, Windows 7, Computer Network..., Telephony, Computer Hardware, Wireless Networking, Customer Service, Time Management, Networking
Education
The University of Texas at Dallas 2002 — 2003
Computer Science
Suddenlink Communications May 2006 - Present
Cox Media 2000 - 2006
TCA Cable January 1999 - 2000
Skills
Advertising, Strategic Partnerships, Digital Media, Marketing Strategy, Online Advertising, Marketing, Digital Marketing, Social Media Marketing, Account Management, Sales Management, New Business Development, Advertising Sales
Education
The University of Texas-Pan American 1966 — 1970
BS, Astronomy
Suddenlink Communications July 2014 - Present
APAC Customer Services, Inc. July 2013 - December 2013
Texas Virtual Academy January 2013 - July 2013
Academy Sports & Outdoors July 2012 - December 2012
Self Employeed - Caregiver November 2010 - January 2012
JPS Health Network March 2007 - October 2010
Mansfield Independent School District February 2006 - March 2007
Dillards June 2005 - January 2006
Personal Choice Senior Care September 2002 - June 2005
ExxonMobil October 2000 - September 2002
Skills
Systems Analysis, Training, HTML, Microsoft Powerpoint, Microsoft Excel, Learning Management..., Compliance, Retail, Data Analysis, Database Design, Database Administration, Requirements Analysis, Requirements Gathering, Software Requirements, Business Requirements, Model 204, Visual Basic, Customer Service, DB2, SDLC, SQL, C++, Vendor Management, Mainframe, COBOL, CICS, JCL, VSAM, Software Installation, E-Learning, Entrepreneurship, System Testing, System Design, User Acceptance Testing, Business Intelligence, Business Analysis, Business Process..., Business Planning, Collaboration, Public Speaking, Sales, Unix, Information Technology, New Hire Orientations, Toastmasters, TSO, Teaching, Teaching Adults, Call Centers, Corporate Training
Education
The University of Dallas 1994 — 1996
Master of Business Administration (MBA), Telecommunications Management
The University of Texas at Arlington 1979 — 1982
Bachelor of Business Administration (BBA), Computer Systems Analysis
Suddenlink Communications 2006 - Present
Griffin Communications & Security Systems, Inc 2000 - 2002
US Army 1994 - 2000
Skills
Call Centers, Telephony, Telecommunications, VoIP, IP, Computer Network..., Ethernet, Cabling, Troubleshooting, iOS development, Objective-C, ASP.NET, HTML, Aspect ACD, eWFM, Microsoft SQL Server
Education
Tyler Junior College
Associate of Arts (AA), Computer Technology/Computer Systems Technology
Suddenlink Communications April 2014 - Present
Northside ISD August 2013 - Present
Generation TX San Antonio October 2011 - August 2013
North East Independent School District August 2007 - September 2011
The New Teacher Project 2008 - 2008
Cypress Fairbanks Independent School District September 2006 - June 2007
U.S. Department of Education February 2005 - September 2006
The White House January 2005 - February 2005
The White House July 2004 - January 2005
McKinney ISD 2002 - 2004
Skills
Public Policy, Program Evaluation, Nonprofits, Community Outreach, Staff Development, Teacher Training, Teaching, Curriculum Design, ESL, Government, Program Development, Grant Writing, Program Management, Volunteer Management, Grants, Event Planning, Curriculum Development, Strategic Communications, Adult Education, Training, Research, Policy
Education
The University of Texas at San Antonio 2008 — 2011
MPA, Public Administration
The University of Texas at Austin 1997 — 2002
BS, Curriculum and Instruction
Suddenlink Communications September 2009 - Present
Education
Tyler Junior College 2003 — 2006
Certificate of PC Service and Support
Suddenlink Communications August 2010 - Present
RepTech Controls August 2008 - August 2010
ADT Security Services February 2006 - August 2008
Skills
Marketing, Public Relations, Sales Operations
Education
Texas Tech University 1979 — 1988
Suddenlink Communications January 2014 - Present
Suddenlink Communications May 2012 - January 2014
Invesco Ltd. April 2011 - April 2012
Johnson & Johnson December 2010 - April 2011
Lockheed Martin April 2008 - December 2010
Texas Tech University System May 2007 - February 2008
US Army January 2000 - January 2004
Skills
Human Resources, Internal Audit, Finance, Budgets, Investments, Microsoft Excel, Microsoft Office, Financial Analysis, Financial Reporting, Access Database, Visual Basic, SAP, Sarbanes-Oxley, SOX Compliancy, Compliance
Education
Texas Tech University - Rawls College of Business 2004 — 2007
Bachelor of Business Administration (BBA), Accounting and Finance
Cathedral High School
SmartSource Technical Staffing October 2014 - Present
Abbtech April 2014 - July 2014
KForce 2014 - 2014
TEKsystems January 2013 - December 2013
Manpower January 2000 - December 2012
Robert Half Technology July 2012 - July 2012
Stream Global Services May 2011 - September 2011
Adecco Group January 2007 - January 2011
U.S. Census Bureau April 2010 - July 2010
Suddenlink Communications March 2009 - October 2009
Skills
Networking, Windows XP, Call Centers, Customer Service, Troubleshooting, Customer Satisfaction, Microsoft Office, Routers, Laptops, Microsoft Excel, BPO, Telecommunications, Switches, Windows, Windows 7 Migration, TCP/IP protocols, Windows 7 Home Edition, Windows 7 Enterprise..., Windows Server 2008, Active Directory, Windows Server, Windows 7, Technical Support, Operating Systems, Access, TCP/IP
Education
Tyler Junior College 1984 — 2013
Associate of Applied Science, WAN Technology, 3.84
Computer Learning Center, Garland, TX 1998 — 1998
Computer Networking, 3.6
Suddenlink Communications Senior Relationship BankerAmerican National Bank of TexasMay 2000 - April 2008
Skills
Telephony, VoIP, Broadband, DOCSIS, Telecommunications, Customer Experience, Call Centers, Customer Retention
Education
Tyler Junior College 1993 — 1995
Associates in Applied Science, Legal Assistant/Paralegal
PBK Stem and Stein July 2013 - Present
Suddenlink Communications August 2010 - Present
Sonic Drive-In November 2003 - August 2006
Skills
Microsoft Office, Java, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Teamwork, HTML, Windows, Team Leadership, Social Media, Telecommunications, Photoshop, English, Project Planning, Public Speaking, Outlook, Strategic Planning
Education
Art In 2010 — 2014
Texas Tech University
Suddenlink Communications August 2002 - Present
EDS, an HP company April 1999 - July 2002
MCI Systemhouse August 1997 - April 1999
Fidelity Investments May 1997 - August 1997
Computer Task Group March 1997 - May 1997
Computer Task Group September 1996 - March 1997
Volt May 1995 - March 1996
Skills
Cisco Technologies, Switches, Network Design, VoIP, MPLS, Routers, IP, Network Engineering, LAN-WAN, Telecommunications, Routing, Troubleshooting, WAN, Computer Network..., Ethernet, Networking, Cisco IOS, Cisco Routers, Cisco Call Manager, Cisco VoIP, Telephony, Network Architecture, Datacentres, Technical Support, Data Center
Education
Tyler Junior College 1988 — 1989
General Studies
Trinity Valley Community College 1987 — 1988
General Studies
First Command Financial Services March 2008 - Present
Suddenlink Communications January 2006 - October 2007
Cox Communications February 2001 - January 2006
Skills
Microsoft Exchange, System Administration, Windows, Powershell, VBScript, Configuration Management, EMC SAN Administration, Netbackup, Lync, Software Packaging, Data Center, Disaster Recovery, DNS, System Deployment, SAN, Software Documentation, Process Improvement, Active Directory, Network Administration, Troubleshooting, Windows Server, Networking
Education
Tyler Junior College 1991 — 1992
Associate of Arts (A.A.), Behavioral Sciences
Suddenlink Communications September 2003 - Present
Ballistic Action Net February 2001 - September 2003
Education
Tyler Junior College 1999 — 2001
Buffalo High School 1993 — 1997
Suddenlink Communications March 2011 - Present
Education
Tyler Junior College 2010 — 2013
Associate's of Applied Sciences, Systems\ Network Administration
Palestine High School
East Texas Medical Center May 2013 - Present
East Texas Medical Center EMS June 2011 - May 2013
Suddenlink Communications May 2007 - June 2011
Cox Communications July 2003 - May 2007
Tyler Junior College August 2000 - February 2003
Skills
Customer Service, Technical Support, Network Support, Server Support, Windows Server, Networking, Network Administration, CCNA, Computer Hardware, C++, Troubleshooting, Web Development, Network Security, Help Desk Support, TCP/IP, Windows 7, Hardware, System Administration, Wireless Networking, Cisco IOS, Windows XP, VPN, LAN-WAN, Routers, DHCP, DNS, Switches, Software Installation, Servers, Group Policy, WAN
Education
Tyler Junior College 2000 — 2002
Computer Science
WV Division of Highways February 2012 - Present
Marietta Office Supply September 2011 - February 2012
Suddenlink Communications September 2010 - September 2011
CVS Pharmacy February 2009 - September 2010
Baker Telecommunications Inc September 2008 - February 2009
Exel November 2006 - September 2008
FedEx Ground September 2003 - November 2006
Skills
warehousing, purchasing, automotive parts, Forklift Operation, Microsoft Office, Logistics, Customer Service, Retail
Education
The Ohio State University 2001 — 2003
Music Teacher Education
Parkersburg High School 1998 — 2001
High School