Suddenlink Communications
Industry: Telecommunications company
DescriptionSuddenlink Communications is an American telecommunications subsidiary of Altice USA which specializes in cable television, high-speed internet, broadband phone, home security and advertising. Headquarters: St. Louis, Missouri, United States Parent organization: Altice USA Founder: Jerald L. Kent Founded: 12 February 2003 Subsidiary: Suddenlink Media
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Suddenlink Communications Employees
Vidant Health August 2015 - Present
University of Mount Olive October 2013 - August 2015
Suddenlink Communications July 2013 - September 2013
A Wireless - Verizon Wireless Premium Retailer July 2012 - July 2013
Clayton Homes March 2012 - July 2012
Ashley Furniture Homestore September 2011 - March 2012
Tyco Fire & Security May 2011 - September 2011
T.Dixon Consulting Inc. April 2010 - May 2011
Woodforest National Bank May 2007 - March 2010
East Carolina University April 2003 - May 2007
Skills
Recruiting, Employee Training, Hiring, Interviews, Training, Team Leadership, Experienced Trainer, Marketing, Sales, Management, Branch Banking, Leadership, Instructor Certified, Leadership Development, Branch Management, Sales Operations, Trend Forecasting, Team Building, Sales Management, Profit Improvement, Goal Development, Policies & Procedures..., Profit Maximization, Business Development, Customer Service, Negotiation, Time Management, Fundraising, Customer Retention, Marketing Strategy, New Account Acquisition, Networking, Social Media Marketing, Social Media, Social Skills, Community Involvement, College Recruiting, Inventory Management, Cold Calling, Price Quotes
Education
Capella University 2009 — 2011
MBA, Business Administration
Mount Olive College 2004 — 2006
B.S., Criminal Justice Administration
East Carolina University
Roanoke Rapids High School
Keller Williams Realty, Inc. Market SpecialistVan Poole PropertiesJune 2015 - Present
Suddenlink Communications September 2012 - July 2014
Suddenlink Communications November 2011 - September 2012
Suddenlink Communications April 2011 - November 2011
Suddenlink Communications May 2007 - April 2011
Suddenlink Communications September 2006 - May 2007
Cox Communications March 2006 - September 2006
Skills
Troubleshooting, Technical Support, Customer Experience, Sales, Selling, Retail, Call Centers, Telecommunications, VoIP, Security, Networking, Process Improvement, Telephony, ICOMS, Google Docs, Microsoft Excel, Microsoft Word, Gmail, Google Calendar, Google+, Customer Service, Customer Satisfaction, Leadership
Education
Dallas Institute of Funeral Service 2002 — 2003
Associate of Applied Science in Funeral Service, Mortuary science
Suddenlink Communications July 2007 - Present
Skills
Cable Television, Broadband, Optical Fiber, Fiber Optics, Telecommunications, Cabling, Telephony, T1, VoIP, Wireless, Metro Ethernet, Computer Network..., Ethernet, IPTV, Cables, IP, WiFi, Customer Satisfaction, Wireless Networking, WAN, Call Centers, Cellular Communications, RF, LAN-WAN, Network Engineering, DWDM, Routers
Education
Campbell University 1987 — 1991
Bachelor of Arts, Mass Communications
JK
Suddenlink Communications April 2015 - Present
Skills
Telecommunications, Wireless, VoIP, IP, SIP, MPLS, Routing, Managed Services, Switches, Unified Communications, Network Design, Network Engineering, SIP Trunking, WAN, Computer Network..., Optical Fiber, Networking, Co-location, SS7, Routers, Cisco Technologies, T1, GSM, Cloud Computing, Integration, Data Center, Troubleshooting, UMTS, Ethernet, Vendor Management, Enterprise Software, TCP/IP, DSL, Network Architecture, Sales Engineering, P&L Management, Product Development, Production Managment, Product Life Cycle, Contract Negotiation, Business Strategy, Business Development, Leadership, Team Leadership, Organizational..., Sales Operations, Sales Presentations, Financial Accounting, Cost Accounting, Facilities Engineering
Education
Southern Methodist University 2014 — 2016
Executive MBA, Business Administration and Management, General
California State University-Northridge
Master of Science (MS), Engineering Management
Rochester Institute of Technology
Bachelor of Applied Science (BASc), Telecommunications Engineering and Applied Computing (CS / IS) w Minor studies in Economics
Rochester Institute of Technology
Certificates, Telecommunications
US Marine Corps Communications-Electronics School 1980 — 1984
Communications-Electronics School, Sgt E-5 Honorable Discharge 1984
General Telecommunications Training
Training, Electronics - Communications - Telecommunications - IT / IS
Suddenlink Communications January 2003 - Present
Skills
Executive Support, Event Planning, Corporate Events, Fleet Management, Cellular Communications, Department Budgeting, Budget Monitoring, Purchasing, Notary Public, Public Relations, Management, Customer Service, Customer Satisfaction
Education
Craven Community College
Associate's Degree, Legal Studies, General
Edge Communications March 2015 - Present
Suddenlink Communications March 2010 - March 2015
United States Air Force March 2003 - March 2007
Skills
PHP, JavaScript, MySQL, CSS, HTML, Highcharts, SOAP, Photoshop, Perl, Oracle PL/SQL..., Basics of Unix, GIMP, Flash Animation, ImageMagick, Telnet, SNMP
Education
University of Texas at Tyler 2007 — 2009
Bachelor's degree, Computer Science
Community College of the Air Force 2003 — 2007
Associate's degree, General Studies
Suddenlink Communications March 2007 - Present
Education
Cornell University
B.S., Engineering
Southern Methodist University Dedman School of Law
J.D., Leading Articles Editor, The International Lawyer
Suddenlink Communications May 2013 - Present
Union Pacific Railroad January 2013 - March 2013
Cox Communications April 2009 - August 2012
Cox Communications April 2009 - August 2012
DeVry University January 2008 - December 2011
Sprint Nextel December 1999 - September 2008
Sprint LTD (CenturyLink) December 1999 - September 2008
Sprint (Embarq) January 1999 - January 2008
United States Marine Corps April 1989 - April 1995
Skills
TACACS+, Cisco IOS, Troubleshooting, Network Design, Windows Server, VMware, Blackberry Enterprise...
Education
DeVry University Henderson, NV 2008 — 2015
Associate of Science (AS), Network and System Administration/Administrator, 3.4 GPA
DeVry University 2008 — 2016
Bachelor of Applied Science (BASc), Computer Games and Programming Skills, 3.1
University of Alaska Anchorage 1995 — 1997
A+ Certification, Computer Science
CenturyLink February 2014 - Present
Suddenlink Communications November 2011 - December 2012
United States Air Force December 2002 - November 2011
Skills
Telecommunications, Aircraft Maintenance, Computers, Network Administration, Network Security
Education
University of Texas at Tyler 2011 — 2014
Bachelor of Science (B.S.), Biology, General
Community College of the Air Force 2002 — 2006
Associate of Science (A.S.), Aircraft Armament Systems Technology
Alorica March 2014 - Present
Le-Vel.com October 2013 - Present
DreamLife Business Group, LLC February 2012 - Present
LegalShield January 2011 - October 2013
TheeDesign Studio May 2013 - August 2013
LocalEdge July 2012 - April 2013
Suddenlink Communications January 2011 - July 2012
BB&T May 2010 - January 2012
West Corporation 2006 - 2010
Skills
Small Business, Customer Service, New Business Development, Team Building, Lead Generation, Coaching, Account Management, Team Leadership, Social Networking, Online Advertising, Microsoft Office, Strategic Planning, SEO, SEM, Website Development, Marketing, Social Media Marketing, Marketing Strategy, Entrepreneurship, Sales, B2B, Customer Retention, CRM, Digital Marketing, Retail, Facebook, Social Media, Training, Blogging, Advertising, Leadership, Management, Google Adwords, Public Relations, Sales Management, Negotiation, Online Marketing, Web Marketing, Digital Media, Direct Sales, Email Marketing, Business Development, Start-ups, E-commerce, Cold Calling, Marketing Communications, Direct Marketing, Sales Process
Education
Edgecombe Community College
Mechanical Drafting and Mechanical Drafting CAD/CADD
Suddenlink Communications September 2013 - Present
Suddenlink Communications April 2013 - Present
Skills
Troubleshooting, Cisco Technologies, Switches, LAN-WAN, Routers, IP, Data Center, WAN
Education
East Carolina University
Pending Degree, Information and Computer Technology - Networking
Norwegian Cruise Line October 2011 - Present
Suddenlink Communications August 2010 - August 2011
Skills
Software Engineering, Software Development, Software Documentation, Computer Science, Objective-C, iOS Development, Xcode, Mac OS, C#, .NET, Ruby on Rails, C++, ASP.NET MVC, Ruby, eCommerce, PostgreSQL, MySQL, SQLite, HTML5, CSS, SaaS, Windows 8, Windows 7, Linux, Oracle CRM, Salesforce.com, Salesforce.com..., Spree Commerce, Travel Planning, Sabre, JavaScript
Education
Missouri Western State University 2008 — 2010
Computer Science
Florida Atlantic University 2007 — 2008
Computer Engineering
Florida Atlantic University
Computer Science, Senior
Global Resources Ltd. March 2012 - Present
Suddenlink Communications April 2008 - February 2011
Suddenlink Communications February 2008 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Technical Support, Leadership, Software Installation, Troubleshooting, Access
Education
University of Phoenix 2010 — 2014
Associate of Arts and Sciences (A.A.S.), Information Technology, 3.8
Tyler Junior College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Information Technology
Central Texas College 2004 — 2007
Associate of Arts (A.A.), Business Administration and Management, General
Suddenlink Communications April 2013 - Present
CenturyLink August 2011 - January 2013
Edgewater & Colorado Belle Resorts April 2011 - February 2012
Cablevision September 2008 - March 2011
Walmart November 2003 - September 2008
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Skills
Customer Service, Promotions, Call Center, Telecommunications, Customer Relations, Television, Broadband, VoIP, Billing, Troubleshooting, Microsoft Office, Avaya, Ethernet, WAN, Wireless, Budgeting, Cisco, Routers, Social Media, Word, Excel, Inside Sales, Cold Calling, Microsoft Excel, Computer Hardware, Call Centers
Education
Five Towns College 2003 — 2007
Bachelor of Science, Broadcast Journalism
Charter Communications June 2013 - Present
Cablevision March 2013 - July 2013
Suddenlink Communications January 2009 - March 2013
Sprint Nextel January 2005 - January 2006
Sprint Nextel January 2001 - June 2001
Skills
Routers, Juniper, Cisco Technologies, LAN-WAN, Wireless Networking, Telephony, Wireless, Telecommunications, BGP, OSPF, Troubleshooting, Switches, Routing, MPLS, EIGRP, Networking, Network Engineering, Network Design, DOCSIS, Fiber Optics, ONS, Huawei M2000, Ruckus, Linux System..., Unix, Carrier Ethernet, Broadband, Cable Modems, WiFi, Computer Network..., Routing Protocols, IP, Ethernet
Education
East Carolina University 1999 — 2005
Bachelor's degree, Computer Science
Office Pride of East Texas January 2013 - Present
Trinity Mother Frances Hospitals and Clinics April 2012 - January 2013
Office Pride October 2010 - March 2012
United Way of Tyler and Smith County 2007 - 2009
Suddenlink Communications 2003 - 2007
Skills
Customer Service, Strategic Planning, Leadership Development, Process Improvement, Team Building, Troubleshooting, Epic Systems, Management, Fundraising, Administration, Customer Satisfaction, Go Live Support, Microsoft Office, Project Management, Organizational..., Public Speaking, PowerPoint, Program Management, Time Management, Training, Account Management, Vendor Management, Access, Data Analysis, Microsoft Word, Employee Relations, EHR, Software Documentation, Analysis, Cross-functional Team..., Sales, HIPAA, End User Training, Microsoft Excel, Leadership, Change Management, Healthcare Management, Project Planning, Nonprofits, Team Leadership, Outlook, Budgets, Hospitals, Call Centers, Coaching, Healthcare, Recruiting, Healthcare Information..., Inventory Management, Operations Management
Education
Barnstable High School
Community College of the Air Force
Business Administration and Management, General
Johnson Resource Group April 2014 - Present
Suddenlink Communications March 2013 - Present
Providence Pavilion November 2012 - February 2013
Insight Communications 2005 - 2012
Omico Plastics 2001 - 2005
Atria Senior Living Group 1998 - 1999
Skills
Employee Relations, Benefits Administration, Onboarding, Coaching, Employment Law, Recruiting, Interviews, Leadership Development, Change Management, Talent Management, Team Building, Training, Hiring, Applicant Tracking..., Organizational..., Call Centers, Performance Management, Employee Engagement, Management, Leadership, Human Resources, Employee Benefits, Workforce Planning, Talent Acquisition, Policy, New Hire Orientations, Deferred Compensation, Succession Planning, College Recruiting, FMLA, HRIS, Employee Training, Personnel Management
Education
Centre College 1993 — 1997
Bachelor of Arts
Western Kentucky University
Time Warner Cable Business Class April 2014 - April 2015
Suddenlink Communications October 2012 - July 2013
Highland Communications April 2007 - August 2012
Skills
Direct Sales, Solution Selling, Managed Services, Cold Calling, Account Management, New Business Development
Education
Dallas County Community College 1985 — 1993
Dallas County Community College 1987 — 1991
Social Sciences
InSource, Inc. October 2013 - Present
Suddenlink Communications 2012 - 2013
DIRECTV August 2009 - March 2012
Skills
Customer Service, Customer Satisfaction, Call Centers, Troubleshooting, Technical Support, Telecommunications, Computer Hardware, Hardware, Networking, Windows 7, Software Documentation, Windows, System Administration, Team Leadership, VoIP
Education
Colorado Technical University 2011 — 2013
Emily Griffith Technical College 2004 — 2005
Emily Griffith Technical College
Southern Textile Services June 2015 - Present
Northrop Grumman Corporation March 2015 - June 2015
Suddenlink Communications August 2014 - February 2015
United States Air Force July 2004 - September 2014
Fultz Service Center 2008 - 2009
Skills
Security Clearance, DoD, Military, Military Operations, Defense, Information Assurance, Operational Planning, Program Management, Aerospace, Aircraft Maintenance, Maintenance Supervision, Procurement, Team Leadership, Cross-functional Team..., Microsoft Office, Data Integrity, Cost Saving Initiatives, Electro-mechanical..., System Testing, Production Improvement, Positive Can-do Attitude, Training
Education
Community College of the Air Force 2004 — 2009
Associate of Science (A.S.), Aviation Maintenance Technology
Prattville High School 2000 — 2004
Diploma
Texas State Low Cost Insurance March 2014 - Present
Suddenlink Communications August 2013 - March 2014
U-Haul International, Inc. August 2005 - August 2013
Skills
Pricing, Customer Service, Sales, Inventory Management, Profit, Retail, Merchandising, Store Management, Inventory Control, Loss Prevention, Customer Satisfaction, P&L, Team Building, Sales Management, Operations Management, Visual Merchandising, Retail Sales, Budgets, Management, Purchasing, Microsoft Office, Marketing Strategy, Direct Sales, Sales Operations, Sales Process, Competitive Analysis, Computer Hardware, Reports, Presentations, Sales Presentations, Insurance
Education
Cisco College 2006 — 2008
Associate's degree, Automotive Engineering Technology/Technician, 4.0
Suddenlink Communications August 2011 - Present
Suddenlink Communications August 2011 - Present
Suddenlink Communications January 2006 - August 2011
Cox Communications January 2001 - January 2006
Cox Communications January 2000 - January 2001
Multimedia Cablevision June 1990 - January 2000
Multimedia Cablevision January 1988 - June 1990
Skills
Computer Network..., VoIP, Telecommunications, IP, Network Design, Cisco Technologies, Wireless, Broadband, Telephony, Ethernet, Network Engineering, Data Center, LAN-WAN, Networking, Optical Fiber
Education
Cleveland Institute of Electronics 1991 — 1995
ECU 1989 — 1990
Suddenlink Communications 2013 - Present
One Call Care Management 2009 - 2013
UBS Wealth Management 2008 - 2009
UBS Wealth Management 2007 - 2008
Citibank 2000 - 2007
Summit Bank 1999 - 2000
Skills
CRM, Leadership, Call Centers, Management, Analysis, Process Improvement, Training, Cash Management, Customer Retention, Coaching, Banking, Risk Management, Customer Service, Project Management, Operations Management, Business Analysis, Performance Management, Team Building, Credit Cards, ICOMS, Cable Television, Finance, iCIMS, Microsoft Office, Microsoft Word, Microsoft Excel, Conflict Management, Team Management, Technical Support, Technical Writing, ACH, sales, Sales
Education
Felician College
Bachelor of Arts, Management and Marketing
Suddenlink Communications July 2007 - Present
Washington University in St. Louis 1998 - 2000
Education
DeVry University-Illinois 1989 — 1992
Bachelor's degree, Accounting
Texan Eye July 2013 - Present
Suddenlink Communications November 2008 - April 2013
Sedgwick CMS June 2006 - November 2008
Skills
Customer Service, Account Management, Team Leadership, Customer Satisfaction, Call Centers, Claims Management, Workers' Compensation..., Subrogation, Customer Retention, Sales, Advertising, Cold Calling, Sales Presentations, Insurance, Management, Microsoft Office, Marketing, Team Building, Training
Education
East Texas Baptist University 2000 — 2006
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Suddenlink Communications September 2007 - January 2015
Peninsula Floors, Inc August 2004 - March 2007
Water Emporium February 2003 - May 2004
Cypress Semiconductor May 2001 - October 2002
Skills
Networking, Troubleshooting, Wireless, Call Centers, Ethernet, Cable Modems, Broadband, Cabling, Management, DOCSIS, Testing, TCP/IP, Technical Support, Software Installation, CPR and First Aid..., Customer-focused Service, Perfect Attendance, Leading Meetings, Organizational..., Self-confidence, Achieving Measurable..., Cash Handling, Bilingual Communications, High Level Of..., Office Equipment..., Interpersonal..., Time Management, Customer Satisfaction, Strategic Planning, Process Improvement, Customer Service, Team Building, Account Management, Sales, Leadership, Project Management
Education
DeVry University 2008 — 2012
Bachelor of Science, Technical Management - Health Services Management, 3.5
Heald College 2000 — 2003
AAS Business Software Application, Computer Science, 3.5
wireless solutions group (sprint retailer) October 2012 - Present
T-Mobile November 2011 - September 2012
Verizon Wireless December 2008 - November 2011
Parent's Choice Care Services February 2007 - June 2008
Suddenlink Communications August 2003 - November 2006
Skills
Home Theater, Troubleshooting, Customer Satisfaction, Microsoft Office, Customer Service, Computer Hardware, Inventory Management, Outlook, Sales Operations, Sales, Microsoft Word, Time Management, Team Building, Microsoft Excel
Education
East Carolina University 1996 — 2001
Bachelor of Science (BS), Chemistry
Goldsboro High School
Suddenlink Communications March 2014 - Present
Coal News February 2013 - March 2014
CNHI November 2005 - January 2013
Skills
Marketing Communications, Marketing Strategy, Advertising, Social Media Marketing, Digital Marketing, Online Advertising, Email Marketing, Direct Marketing, Social Media, Marketing, Online Marketing, Public Relations, Marketing Management, Press Releases, Market Research, Product Marketing, Facebook, Strategy, Newsletters, Market Planning, Competitive Analysis, Blogging, Business Development, Account Management, Strategic Planning, Sales, Sales Presentations, Sales Process, CRM, Market Analysis, Marketing Research, Sales Operations, B2B, B2B Marketing Strategy, Forecasting, Customer Service, Sales Management
Education
Concord University
Bachelor's degree, English/Language Arts Teacher Education
Concord Unversity
Bachelor of Arts (B.A.), Communication and Media Studies
Princeton High School
Vyve Broadband March 2013 - Present
Cox Communications February 2011 - February 2013
Cox Communications February 2011 - February 2013
SabeRex March 2010 - February 2011
Suddenlink Communications March 2004 - February 2010
Mediacom January 2002 - March 2004
Best Buy October 2001 - February 2002
Pace Micro Americas February 2000 - September 2001
Time Warner Cable June 1984 - February 2000
Skills
Cable Television, T1, Broadband, Networking, Process Improvement, Telecommunications, Supervisory Skills, Human Resources, IT Management, Optical Fiber, Troubleshooting, Network Administration, Management, Cabling, Budgets, Recruiting, Vendor Management, Customer Service, Data Analysis, Training, Fiber Optics, DOCSIS, VoIP, Testing, Software Installation, Call Center, Customer Satisfaction, Wireless, Network Design, Routers, Data Center, Team Leadership, Call Centers, IPTV, VOD, Ethernet, IP, Product Management, Cellular Communications, MPLS, HFC, Telephony, System Deployment, Leadership, Cross-functional Team..., DSL, RF, TCP/IP, Wireless Networking, Network Architecture
Education
Colorado Technical University 2003 — 2007
MSM, Information Technology Management Nov; Business Administration
Microcomputer Electronics Technology 1983 — 1984
Associate, Analog and Digital
American Technological University 1977 — 1982
Bachelor of Applied Science (B.A.Sc.), Microcomputer Electronics Technology, 3.54
Veterans Administration April 2013 - Present
Hollywood Casino March 2012 - April 2013
Suddenlink Communications November 2010 - December 2012
Cubic Applications, Inc August 2003 - December 2008
US Army September 1992 - June 2003
Skills
Nationally certified..., Nationally certified..., Synetics Certified..., Pelco Matrix,..., enterprise-grade..., Experience with IP..., FCC procedures, Quality control, video, data, telephone..., training in Electrical..., PC skills in word..., Certified Return Path..., Troubleshooting, Software Installation, Quality Control, Testing, Training, Servers, Switches, Technical Support, Telecommunications, Analysis, Hardware, Management, Networking, Project Planning, Security, Project Management, Software Documentation, Quality Assurance, Process Improvement, SharePoint, System Deployment, Technical Writing, Program Management, Team Leadership, Leadership, Government, Security Clearance, Information Technology, Military Experience, Microsoft Office, Military
Education
Northwestern State University 2006 — 2009
Bachelor of Arts (BA), History
Central Texas College 2004 — 2006
Associate's degree, General Studies
N2 Publishing April 2015 - Present
Suddenlink Communications 2012 - June 2015
Wachovia, A Wells Fargo Company June 2004 - April 2011
BB&T December 1999 - June 2004
Skills
Employee Benefits, Loans, Small Business Lending, Coaching, Banking, Commercial Lending, Human Resources, Insurance, Consumer Lending, Underwriting, Accounting, Credit Analysis, Leadership Development, Performance Management, Series 6, Life Insurance, Mortgage Lending, Refinance, Business Development, Training, Sales, Outside Sales, Customer Service, Media Planning, Media Relations, Dependable Team Player, Leadership, Account Management, Advertising
Education
East Carolina University 2004 — 2008
Suddenlink Communications August 2014 - Present
Suddenlink Communications May 2006 - 2014
Cox Communications April 2001 - May 2006
Skills
DOCSIS, Broadband, Telecommunications, Fiber Optics, Optical Fiber, Wireless, Cabling, Computer Network..., Ethernet, VoIP, Vendor Management, Troubleshooting, Network Design, Project Planning, Team Building, DWDM, Telephony, IP
Education
East Carolina University 2012 — 2016
Bachelor of Science (BS), Managment
East Carolina University 2012 — 2016
Bachelor of Business Administration (B.B.A.)
Mt. Olive College 2010 — 2013
Bachelor's, Business Administration
Pitt Community College 1993 — 1995
Associate's degree
Suddenlink Communications October 2013 - Present
Time Warner Cable / Insight Communications May 2011 - September 2013
Time Warner Cable December 1998 - July 2010
Adelphia Communications 2001 - 2006
Comcast 1998 - 2001
Comcast Southern California 1998 - 2001
Comcast Cable 1998 - 2000
Direct Express 1999 - 1999
Century Communications 1996 - 1999
Continental Cablevision 1993 - 1995
Skills
Vendor Management, Media Buying, Collaborative Leadership, Sales Management, P&L responsibility, P&L Responsibility, Direct Sales, Strategic Partnerships, Marketing Strategy, Customer Retention, Cross-functional Team..., Account Management, Customer Acquisition, Customer Satisfaction, Mentoring, Team Leadership, Sales Process, CRM, New Business Development, Cable Television, Sales & Marketing..., Senior Executive..., B2B, Team Building, Sales Operations, Telecommunications, E-commerce, Cold Calling, Management, Sales, Marketing, Leadership, Solution Selling, Product Management, Strategic Planning, Selling, Process Improvement, Business Development, Competitive Analysis, P&L Management, Training, Budgets, Product Marketing, Broadband, Marketing Communications, Call Centers, Salesforce.com, Lead Generation, Mobile Devices, Analytics
Education
Brandman University 2010 — 2012
California State University-Fullerton 1983 — 1989
Suddenlink Communications February 2014 - Present
Cox Communications, Inc. January 2001 - January 2014
Women in Cable Telecommunications 2006 - 2013
Cox Communications October 1993 - December 2000
USTravel September 1990 - September 1993
Dow Lohnes PLLC August 1987 - August 1990
Skills
Strategic Partnerships, Digital Media, Strategic Planning, Strategy, Business Development, Marketing Strategy, Television, Account Management, Online Advertising, Social Media, Product Management, Digital Marketing, Social Media Marketing, Sales, Public Relations, Integrated Marketing, Licensing, Competitive Analysis, Marketing, Digital Strategy, New Media, Contract Negotiation, Broadcast, Advertising, Start-ups, Cross-functional Team..., Mobile Devices, Management, Negotiation, Mergers & Acquisitions, Leadership Development, Budgets, Intellectual Property, Content Strategy
Education
Duke University School of Law 1984 — 1987
Juris Doctor, Law
Duke University 1979 — 1983
Bachelor of Arts, Public Policy
Suddenlink Communications August 2012 - Present
RockTenn March 2011 - February 2012
Smurfit-Stone Container Corporation November 2002 - February 2011
Smurfit-Stone Container Corporation November 1988 - October 2002
Butler Manufacturing June 1986 - October 1988
Inryco June 1985 - June 1986
Reinhart Boerner Van Deuren s.c. July 1982 - June 1985
Allis-Chalmers Corporation 1978 - May 1981
Education
Carroll College 1970 — 1974
BA, Spanish, Minor in Business
Suddenlink Communications September 2013 - Present
Solution Consultants for Suddenlink March 2012 - September 2013
Bradford & Galt for Sigma-Aldrich February 2012 - March 2012
Preferred Resources June 2006 - August 2011
Innovative Solutions 2006 - 2006
Key Solutions\Solae 2005 - 2005
DAV 1998 - 2001
CheckFree Investment Services 1996 - 1999
CIBA Vision 1988 - 1996
Skills
Web Development, AJAX, Lotus Domino, Business Analysis, jQuery, JavaScript, C#, ASP.NET, LotusScript, VBA, JSON, XSLT, XML, SQL, MySQL, PL/SQL, Web Services, PHP, GLBA, MS Office Suite, Business Intelligence, SDLC, Software Project..., Requirements Analysis, Visio, Requirements Gathering, Oracle, Web Applications
Education
Georgia State University - J. Mack Robinson College of Business 1989 — 1994
MBA, Decision Sciences
Eastern Michigan University 1975 — 1979
Bachelor of Music Education, Vocal
Detroit Catholic Central HS 1970 — 1975
Diploma, College Prep
Suddenlink Communications HeadendTar River1981 - 1990
Tar River 1981 - 1990
Skills
31 years CATV experience, 30 years sailing..., 34 years computer...
Education
Cleveland Institute of Electronics
Fike
Fike
NC State University
Suddenlink Communications October 2014 - Present
Skills
Telecommunications, Integration, Wireless, Broadband, VoIP, Program Management, IP, Product Management, Vendor Management, Data Center, Systems Engineering, Cloud Computing, Process Improvement, Cross-functional Team..., Computer Network..., System Deployment, Network Design, Team Leadership, Fiber Optics, Testing
Education
Harvard Business School 2004 — 2004
CTAM U
Dallas Theological Seminary 1986 — 1992
MA
United States Air Force Academy 1974 — 1978
BS
Portage Central HS 1971 — 1974
Dixon Hughes Goodman LLP July 2014 - Present
Dixon Hughes Goodman LLP May 2014 - July 2014
Suddenlink Communications October 2013 - January 2014
March of Dimes May 2013 - August 2013
BB&T March 2013 - March 2013
Office of University Development at East Carolina Unversity February 2011 - April 2012
Skills
Organizational Design, Delegation, Teaching, Event Management, Fundraising, Public Speaking, Customer Service, Team Leadership, Nonprofits, Social Networking, Budgets, Editing, Teamwork, Microsoft Word, PowerPoint, Windows, Microsoft Excel, Time Management, Event Planning, Facebook, Social Media, Marketing, Leadership Development, Community Outreach, Leadership, marketing research, Marketing Research
Education
East Carolina University 2009 — 2014
Bachelor of Science (BS), Interpersonal and Organizational Communication
Ronald Wilson Reagan High School 2005 — 2009
TEAM Enterprises January 2014 - Present
Suddenlink Communications July 2012 - December 2013
Zappos Family of Companies November 2011 - June 2012
Myrtle Beach Tours May 2010 - May 2011
Ayden Golf and Country Club May 2009 - April 2010
Fusion Surf & Skate August 2005 - February 2007
Michaelangelo's May 2004 - August 2004
Skills
Hospitality, Event Management, Supervising, Social Media, Leadership, Sales, Customer Service, Microsoft Office, Time Management, Project Planning, Direct Sales, Fundraising, Training, Event Planning, Hospitality Management, Social Networking, PowerPoint, Inventory Management, Facebook, Customer Satisfaction, Social Media Marketing, Microsoft Excel, Microsoft Word, Marketing, Retail, Outlook, Networking, Team Leadership, Teamwork, Public Relations, Marketing Strategy, Public Speaking, Account Management, Management, Marketing Communications, Merchandising, Cold Calling, Communication, Recruiting, Team Building, Research, Sales Management, Advertising
Education
East Carolina University 2007 — 2011
Bachelor of Science, Hospitality/ Business Administration
Lumberton Senior High 2004 — 2005
Diploma, College Pathway
J.H Rose High School 2001 — 2004
College Pathway
Estheticism, LLC February 2012 - Present
Hand and Stone Massage and Facial Spa May 2012 - March 2013
European Wax Center May 2011 - February 2012
Suddenlink Communications July 2010 - August 2010
Frontier Airlines March 2008 - July 2008
Comcast Cable April 2000 - February 2007
Skills
Waxing, Aesthetics, Brazilian Waxing, Hair Removal, Eyebrow, Skin Care, Skin Care Products, Skin, Chemical Peels, Makeup Artistry, Microdermabrasion, Cosmetics, Tinting
Education
Pickens Technical College 2011 — 2011
Certificate, Esthetics
Concorde Career College-Aurora 2007 — 2007
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Rangeview High School 1993 — 1997
Southern Company March 2014 - Present
Suddenlink Communications October 2013 - February 2014
Caveo Network Solutions, Inc May 2011 - February 2013
United States Air Force March 2006 - August 2011
United States Air Force October 2003 - March 2006
United States Air Force January 1998 - October 2003
Skills
Switches, Cisco Technologies, Networking, Routers, LAN-WAN, Information Assurance, DoD, Air Force, Troubleshooting, BMC Remedy, Security+, Security, Computer Network..., Wireless Networking, Computer Security, Military, Security Clearance, Program Management, Top Secret, VoIP, Military Experience, Government, Military Operations, Requirements Analysis, Fault Isolation, Project Management, Personnel Management, DWDM
Education
Trident University International 2008 — 2011
Bachelor's degree, IT Management
Community College of the Air Force 2002 — 2005
Associate of Science (A.S.), Electronic Systems Technologies
Daugherty Business Solutions September 2014 - Present
Suddenlink Communications December 2004 - September 2014
Charter Communications 1999 - 2004
Bresnan Communications April 1996 - October 1999
Skills
Oracle, Data Conversion, ICOMS, ETL, SQL, PL/SQL, CSG, Telecommunications, Business Objects, Integration, Business Intelligence, Troubleshooting, Business Analysis, Visio, Requirements Analysis, Telephony, Oracle Data Integrator, Business Objects Data..., Web Intelligence, Microsoft Office, Oracle SQL, Forest and Trees, Billing Systems, Data Modeling
Education
Delta College 1991 — 1996
Raytheon November 2012 - Present
United States Air Force August 2009 - March 2012
Suddenlink Communications May 2008 - August 2009
Suddenlink Communications September 2005 - May 2008
Skills
RF, Troubleshooting, Telephony, Wireless, Multiplexing, Air Force, Cabling, DoD, Electronics, Leadership, Military, Satellite Communications, Security, Security+, Security Clearance, Security, Radar, Test Equipment, Systems Engineering
Education
St Philip's College 2014 — 2016
Associate's Degree, Industrial Electronics Technology/Technician
Community College of the Air Force 2009 — 2011
Associates, Electronic Systems Technology
Bryant & Stratton College June 2014 - Present
Bryant & Stratton College November 2010 - June 2014
Suddenlink Communications June 2007 - August 2010
Convergys June 2007 - June 2010
QVC 2002 - 2005
Silicon Solutions 2001 - 2002
Nike 1992 - 2000
Skills
Customer Service, Problem Solving, Customer Satisfaction, Call Center, Supervisory Skills, Microsoft Office, Inventory Management, Coaching, Excel, Computer Hardware, Microsoft Excel, Call Centers, Public Speaking, Account Management, Management, Analysis, Leadership, Training
Education
East Carolina University 1999 — 2002
Bachelors Degree, Business Administration; Decision Science (Management Information Systems)
Suddenlink Communications September 2013 - Present
US Granite May 2013 - July 2013
James E. Smith & Associates, Inc. January 2013 - March 2013
Stay at home dad October 2009 - January 2013
EG&G a division of URS (Ocean Systems Group) June 2008 - October 2009
Schnabel Engineering January 2007 - May 2008
Basharkhah Engineering Inc. April 2006 - September 2006
RYA Design Consultancy March 2006 - April 2006
Jones & Carter, Inc. November 2005 - March 2006
Piazza Engineering Inc. February 2003 - November 2005
Skills
AutoCAD, CAD, Microsoft Office, Process Flow..., Project Tracking, Contractor Management, Adobe Acrobat, Solidworks, Construction, Structural Engineering, Drawing, Civil Engineering, Geotechnical Engineering, Engineering, MicroStation, Linux, Outlook, Graphic Design, Corel Draw, Environmental Consulting, Project Management, Windows, PowerPoint, Microsoft Word, Microsoft Excel, Road, Technical Writing, AutoCAD Civil 3D, Technical Support, Microsoft Windows, Maya, Photoshop, Illustrator, PDF 995 Suite, Software Documentation, Software Installation, Solid Modeling, Process, Process Improvement, Coax, Cable Networks, WorkFront, PeopleSoft, PeopleSoft Financial, Leading Meetings, Mechanical Engineering, Troubleshooting, Customer Service, 3D
Education
ITT Technical Institute 2000 — 2002
Associates of Applied Science, Computer Aided Drafting
Collin County Community College 2000 — 2001
Training Certificate of Merit, Learning Maya (3.0) Introduction, 4.0
Trimech Solutions 2009 — 2009
Certificate of Completion, SolidWorks Essentials Training, N/A
CPD Certification Service IACET Bentley Institute AIA 2007 — 2007
CPD Certification, CEU, Bentley LU, CAS LU, Moving to Microstation, N/A
CADapult 2007 — 2007
Certificate of Completion, Introduction to Civil 3D/AutoCAD Civil 3D 2008 update, NA
IBM September 2013 - Present
Enterprise Rent-A-Car May 2012 - August 2012
East Carolina University August 2011 - May 2012
Student Media Group January 2011 - July 2011
Suddenlink Communications January 2010 - September 2010
Skills
Microsoft Office, Leadership Development, Strategic Communications, Social Media, Marketing Strategy, Marketing Research, Marketing Management, Sales, Direct Sales, Sales Presentations, Operations Management, Procurement, Customer Service, Coordination, Organization, Strategic Planning, Supply Chain Management, Business Planning, Training, Negotiation, Advertising, Event Planning, Sales Promotion, Problem Solving, Innovation, JIT, Non-profits, Social Networking, Networking, Motivation, Sustainability, Qualtrics, SPSS, Google Adwords, Project Management, Management, Cold Calling, PowerPoint, Leadership, Social Media Marketing, Event Management, Marketing, Time Management
Education
East Carolina University - College of Business 2011 — 2013
Masters, Business Administration with a certificate in Supply Chain Management, 3.6
East Carolina University - College of Business 2007 — 2011
Bachelor of Science (B.S.), B.S. Business Administration, concentration: Marketing and Supply Chain Management
Suddenlink Communications April 2011 - Present
CKJ Properties November 2006 - April 2008
Yuma Proving Grounds Fire Department March 2001 - June 2006
Skills
Microsoft Office, Customer Service, Change Management, Windows, Troubleshooting, Microsoft Excel, Logistics, Transportation, Operations Management
Education
Columbia Southern University 2011 — 2013
Bachelors of Science, Fire Science/Fire-fighting
Mohave Community College 2004 — 2006
AAS, General Technology
Target November 2013 - Present
Target January 2012 - November 2013
Target August 2011 - January 2012
Target January 2010 - August 2011
Suddenlink Communications August 2009 - October 2009
Education
East Carolina University - College of Business 2007 — 2009
MBA, Business Administration
East Carolina University - College of Business 2003 — 2007
BSBA, Management
Osmose Utilities Services, Inc. February 2014 - Present
Missouri Army National Guard October 2009 - Present
Utilimap Corporation June 2013 - February 2014
Jackson County Public Works June 2012 - June 2013
USA 800 August 2007 - August 2012
Suddenlink Communications September 2010 - July 2011
Skills
Hiring Employees, Payroll, Employee Training, I-9 Compliance, Managing Crews, Project Management, Process Improvement, Team Leadership, Time Management, Process Scheduler, Public Relations, Customer Satisfaction, Microsoft Office, Microsoft Word, Outlook, Data Entry, Access, Microsoft Excel, Telephone Skills, Troubleshooting, Technical Support, Sales, Customer Service, Call Centers
Education
Columbia College 2015 — 2019
Bachelor of Science (B.S.), Human Resources Management, Freshman
J&J Editorial June 2015 - Present
J&J Editorial July 2013 - June 2015
East Carolina University August 2011 - December 2011
Suddenlink Communications May 2011 - August 2011
Skills
Marketing, Speech Writing, Communications Planning, Microsoft Office, Marketing Strategy, Journalism, Publicity, Nonprofits, Fundraising, New Media, Copy Editing, Message Development, Research, Customer Service, PowerPoint, Creative Writing, Public Affairs, Community Outreach, Editorial, Publications, Editing
Education
East Carolina University 2012 — 2013
Graduate Certificate, Technical & Professional Communication
East Carolina University 2009 — 2011
Bachelor of Science (B.S.), Communication
Time Warner Cable February 2014 - Present
Suddenlink Communications March 2009 - February 2014
Ranger American October 2001 - March 2009
Warner Cable April 2008 - February 2009
Ranger American of Texas November 2003 - April 2008
Dell Computers June 2000 - June 2002
Skills
Customer Service, Sales, Call Center, Account Management, Team Building, Sales Management, Direct Sales, Cold Calling, Strategic Planning, Management, Leadership, Microsoft Office, Marketing, New Business Development, Training, Security, Customer Retention, Recruiting, Sales Process, Employee Training, Team Leadership, Coaching, Marketing Strategy, Outlook, VoIP, Alarm Systems, Direct Marketing, Sales Presentations, Customer Satisfaction, Customer Experience, Telecommunications, Salesforce.com, Wireless, Solution Selling, Lead Generation, Call Centers
Education
Eastern Kentucky University 1985 — 1988
nursing
Westwood High School 1980 — 1984
Imperial Fire and Casualty Insurance Co. June 2013 - Present
El Centro College September 2012 - Present
M & F Western Products April 2011 - April 2013
Peltier Nissan June 2009 - January 2010
Suddenlink Communications 2009 - 2010
eTelecare Global Solutions 2008 - 2009
Intuit 2007 - 2008
Stream Global Services 2000 - 2003
Skills
Customer Service, Microsoft Word, Team Building, Microsoft Office, Cisco Networking, Windows XP Pro, Windows & Mac operating..., Outlook, Windows 7, Training, Sales, Process Improvement, Inventory Management, Negotiation, Management, PowerPoint, Leadership, Sales Operations, Strategic Planning, Sales Management, Microsoft Excel, Windows Vista, PC Hardware/Software, TCP/IP protocols, EIGRP, Ticketing Systems, Troubleshooting, Networking, Technical Support, Help Desk Support, XP, Operating Systems, Software Installation, Call Centers, Hardware, Windows, CRM, Social Networking, Routers, CCNA, Hardware Installation, Computer Hardware..., Virus Removal, Microsoft Windows 98, Google Chrome, Computer Hardware, Office 2010, Hardware Support, Lotus Notes, Microsoft Exchange
Education
El Centro College 2012 — 2013
Cisco Certified Network Associate, Cisco, 4.0 GPA
Tyler Junior College 2009 — 2010
Associate's, General Studies
Wylie high school 1992 — 1995
High School Diploma, General Studies
Suddenlink Communications April 2006 - Present
Kartik Shah January 2010 - December 2010
TDK Technologies May 2006 - July 2009
GE Insurance Solutions January 2005 - March 2006
Tata Consultancy Services July 1999 - March 2006
GE Industrial Risk Insurers July 2000 - January 2005
Skills
SOA, Web Services, Java Enterprise Edition, Java, Software Project..., Weblogic, PMP, Integration, SDLC, XML, Struts, Architecture, Hibernate, SOAP, Tomcat, JBoss Application Server, Requirements Analysis, Java Enterprise..., Object Oriented Design, Groovy, HTML 5, EJB, Agile Methodologies, Ant, Architectures, Oracle Service Bus, WSDL, Swift, Objective-C, iOS development, Oracle Fusion Middleware, XML Schema, Clojure, J2EE, Octave, Six Sigma, Spring Framework, Web Applications, WebLogic, iOS
Education
Dharmsinh Desai Institute of Technology 1995 — 1999
Bachelor of Engineering, Computer
Suddenlink Communications June 2011 - Present
Keller Williams Real Estate May 2011 - Present
Rolland Safe and Lock Company January 2010 - April 2011
Time Warner Cable Business Class 1997 - October 2009
Skills
Management, Contract Negotiation, Account Management, New Business Development, Negotiation, Team Building, Selling, Inventory Management, Strategic Planning, Sales
Education
Champions School of Real Estate 2011 — 2011
Real Estate
Brookhaven Community College 1989 — 1992
Palo Alto Networks May 2014 - Present
Hewlett-Packard April 2013 - May 2014
Sisters of Mercy Health System January 2001 - April 2013
Suddenlink Communications 2010 - 2011
Suddenlink Communications 2010 - 2011
Sisters of Mercy Health System January 2001 - November 2010
Sisters of Mercy Health System January 2001 - January 2004
Skills
Network Security, Security, CISSP, Information Security..., Active Directory, PCI DSS, Vulnerability Assessment, Disaster Recovery, Intrusion Detection, Firewalls, HIPAA, Cisco Technologies, IPS, Computer Forensics, Computer Security, Juniper, Troubleshooting, Information Security, IDS, ITIL, Citrix, VMware, Data Center, Virtualization
Education
University of Missouri-Saint Louis 2004 — 2006
BA, Management of Information Systems
Coastal Carolina University
Lafayette
Emmaus Homes January 2013 - Present
H2 Designs January 2013 - Present
Suddenlink Communications June 2010 - January 2013
SOCKET October 2009 - June 2010
Maxim Magazine May 2009 - July 2009
pLot Multimedia Developers May 2009 - June 2009
Skills
InDesign, Illustrator, Advertising, Direct Mail, Social Media Marketing, Marketing Communications, Graphic Design, Photoshop, Social Media, Marketing, Adobe Creative Suite, Marketing Strategy, Facebook, Microsoft Office, Web Design, Telecommunications, Cross Channel Marketing, Broadcast Television, Event Marketing, Newsletters, Public Relations, Digital Media, Direct Marketing, Email Marketing, Copywriting, Press Releases, Social Networking, Media Relations, Brand Management, Brand Awareness, PowerPoint, Microsoft Excel, Outlook, Microsoft Word, Public Speaking, Budgets, Fundraising, Creative Direction, Online Advertising, Account Management, Media Planning, Integrated Marketing, Event Management
Education
Lindenwood University 2013 — 2014
Master of Business Administration (M.B.A.), Management
Columbia College 2007 — 2010
Bachelor of Science (B.S.), Marketing/Graphic Design
Suddenlink Communications April 2014 - Present
Providence Presbyterian Church 2013 - Present
Cornerstone Presbyterian Church - PCA June 2012 - September 2013
Covenant Theological Seminary August 2009 - May 2012
Camp Buckner 2004 - 2008
Skills
Theology, Preaching, Teaching, Public Speaking, Community Outreach, Biblical Studies, Youth Ministry, Pastoral Care, Volunteer Management, Leadership, Evangelism, Pastoral Counseling, Discipleship, Hermeneutics, Leadership Development, Religion, Recruiting, Expository Preaching, Religious Studies, Apologetics, Spiritual Direction, Psychotherapy, Research, Writing, Counseling, Creative Problem Solving, Conflict Resolution, Administration, Organizational..., Group Development, Staff Development, Relationship Management, Problem Solving, Presenter, Analysis, Foreign Languages, Sales, Direct Sales, Sales Recruitment, Telecommunication..., Human Resources, Trail Running, Biblical Hebrew, Koine Greek, Retention Strategies, Candidate Retention, Staff Retention
Education
Stephen Ministries 2011 — 2012
Stephens Minister, Pastoral Counseling and Specialized Ministries
Covenant Theological Seminary 2009 — 2012
MDiv, Pastoral Ministry, GPA: 3.45
Lubbock Christian University 2006 — 2008
Bachelor of Arts, Biblical and Theological Studies, GPA: 3.96
NEO A&M College 2003 — 2005
Associate of Arts, Speech and Theater, GPA: 3.45
Suddenlink Communications October 2013 - Present
Aroyalfit event planning February 2011 - Present
Skills
Customer Service, Healthcare, Leadership, Microsoft Word, Sales Management, Time Management, Management, Social Networking, Public Relations, New Business Development, Fundraising, Retail Sales, Account Management, Entrepreneurship, Marketing, Social Media Marketing
Education
East Carolina University
Bachelor of Business Administration (BBA)
Suddenlink Communications January 2015 - Present
Spectrum Financial Group September 2014 - December 2014
Student Run Investment Fund August 2014 - December 2014
Investor's Business Daily December 2013 - August 2014
Pappadeaux May 2012 - January 2014
Skills
PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, Teamwork, Leadership, Social Media, Finance, Marketing, Accounting, Public Speaking, Data Analysis, Research, Access, Financial Analysis, Forecasting, Corporate Finance, Financial Planning, Financial Modeling, Management
Education
The University of Texas at Dallas - School of Management 2010 — 2014
Bachelor of Science (B.S.), Finance
Collin County Community College
Suddenlink Communications March 2015 - Present
Raleigh County Judiciary Offices May 2014 - August 2014
Clays Construction May 2011 - July 2014
Skills
Leadership, Microsoft Office, Customer Service, Public Relations, Social Media, Research, Direct Sales, Community Outreach, PowerPoint, Politics, Microsoft Word
Education
Concord University 2011 — 2014
Bachelor of Arts (B.A.), Political Science and Government, GPA- 3.2
Woodrow Wilson High school 2007 — 2011
High School Diploma, General Studies, GPA- 3.5
TrueChoice Telecom September 2015 - Present
Technocom Business Systems September 2014 - September 2015
Suddenlink Communications May 2014 - September 2014
Ricoh Americas Corporation November 2011 - May 2014
Hampton Roads Gazeti January 2010 - December 2011
AT&T October 2006 - November 2009
White Directory Publishers 2006 - 2006
Sprint Nextel November 2002 - October 2005
Skills
VoIP, Business Solutions, IT Service Management, Sales Management, Account Management, Prospecting, Cold Calling, Sales Presentations, Public Speaking, ROI development, Sales Skills Training, Customer Retention, Solution Selling, Consultative Selling, Telephone Systems, Advertising Sales, Store Management, Banking, New Business Development, Selling, Telecommunications, Direct Sales, Proposal Writing, Customer Satisfaction, Building Relationships, Call Center, Contract Negotiation, B2B, Sales Process, Negotiation, Customer Service, Leadership, Sales, Strategy, Lead Generation, Salesforce.com, Sales Operations, Managed Services, Business Intelligence, Call Centers, Management, Marketing, Business Development, Professional Services, CRM, Strategic Partnerships, Consulting, Time Management, Channel Partners, Selling Skills
Education
ECPI College of Technology 1997 — 1999
Associate's degree
Mingle School of Real Estate
Cornerstone Computers January 2015 - Present
Suddenlink Communications May 2012 - May 2014
Education
Humboldt State University 2014 — 2017
Computer Science
College of the Redwoods 2006 — 2015
Associate of Science (A.S.), CIS: Computer Networking
Suddenlink Communications November 2012 - Present
Education
East Carolina University 2013 — 2017
Bachelor’s Degree, College of Information Technology - Networking, 3.03
East Carolina University 2008 — 2009
1 Year Of Study, Information Technology, 3.6
Millat Industries Corp. August 2015 - Present
Social Security Administration June 2015 - July 2015
CSI Oklahoma June 2014 - December 2014
Suddenlink Communications January 2014 - June 2014
United States Air Force January 2012 - December 2013
United States Air Force June 2008 - December 2011
United States Air Force August 2005 - May 2008
United States Air Force February 2000 - August 2005
Skills
Security Clearance, DoD, Military, RF, Radar, Military Experience, Security, Analysis, Software Installation, Satellite Communications, Information Assurance, Customer Service, Microsoft Office, Top Secret, Air Force, Military Operations, Spectrum Management, Program Management, Defense, Engineering, Networking, Quality Assurance, Research, Fiber Optic Cable, LAN-WAN, Infrastructure, Compliance, Six Sigma
Education
Wright State University 2015 — 2017
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Regis University 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Community College of the Air Force 2005 — 2007
Associate's Degree, Electronic systems Technology, 3.3GPA
International Radio Frequncy Management School 2005 — 2005
Certified, Spectrum Manager
eastern wayne, goldsboro NC 1992 — 1994
High School
EY May 2015 - Present
Time Warner Cable February 2014 - May 2015
PwC July 2012 - January 2014
Greenville-Pitt County Chamber of Commerce January 2012 - May 2012
Time Warner Cable Business Class May 2011 - August 2011
Suddenlink Communications August 2010 - April 2011
East Carolina University May 2010 - August 2010
Skills
Microsoft Office, Outlook, PowerPoint, Word, Excel, Access, SQL, Salesforce.com, Constant Contact, MORE campaign software, ChamberMaster web..., Delphi, ICOMS billing software, Vlookup, Indexing, Budgets, Leadership, Microsoft Word, Microsoft Excel, Facebook, Sales, VBA, ITIL v3 Foundations..., Event Planning, Databases, Project Planning, Management, Finance, Marketing, Critical Thinking, Visio, Time Management, Social Networking, Teamwork, Customer Service, Data Analysis, Training
Education
East Carolina University - College of Business 2008 — 2012
BSBA, Managerial Finance
Suddenlink Communications August 2014 - Present
Swift Transportation October 2010 - August 2014
Wizbee.com May 2009 - August 2010
Sysco Foods July 1999 - September 2002
Skills
Sales, Time Management, Trucking, Freight, Customer Service, Marketing, Social Networking
Education
Colorado Technical University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
National American University 1998 — 1999
Community College of the Air Force 1991 — 1993
Certificate, HVAC
Suddenlink Communications December 2011 - Present
Cato Fashions August 2004 - September 2006
Skills
Customer Satisfaction, Data Entry, Invoicing, Telephone Skills, Access, PowerPoint, Office Management, Customer Experience, Time Management, Office Administration, Team Leadership, Sales, Troubleshooting, PeopleSoft, Spreadsheets, Human Resources
Education
Edgecombe Community College 1997 — 2000
n/a, Associates in Arts
SouthWest Edgecombe H.S. 1993 — 1997
H.S. Diploma, College Prep Courses
Pentair September 2015 - Present
COTY Inc. May 2015 - Present
HCL Technologies May 2014 - April 2015
Suddenlink Communications May 2012 - October 2013
Fuquay-Varina United Methodist Church June 2005 - August 2011
Skills
Sales, Marketing, Management, Microsoft Office, Customer Service, Marketing Communications, Market Research, Marketing Strategy, Competitive Analysis, Advertising, Online Advertising, Marketing Research, PowerPoint, Digital Marketing, Team Leadership, Microsoft Excel, Data Analysis, Event Planning, Social Networking, Event Management, Online Marketing, Social Media Marketing, Email Marketing, Editing, Microsoft Word, SAP, Java, Oracle, Teamwork, Time Management, Communication, Team Building, Public Speaking, Public Relations, Strategic Planning, Research, Analysis, Networking, Finance, Leadership, Financial Analysis, Outlook, Project Management, Budgets
Education
East Carolina University - College of Business 2009 — 2014
Bachelor of Science in Business Administration (BSBA), Business Management
Carroll Dental Laboratory, Inc. March 2013 - Present
Suddenlink Communications June 2011 - March 2013
East Carolina University August 2010 - May 2011
Skills
Public Relations, Promotions, Marketing Communications, Event Planning, Organizing, Invoice Processing, Direct Mail Campaigns, Internal Marketing, Internal & External..., Incentive Programs, Budget Monitoring, Direct Mail, Budgets, Sales, Marketing
Education
East Carolina University 2009 — 2011
Master of Business Administration (M.B.A.)
East Carolina University 2005 — 2009
BA, Communication
Suddenlink Communications September 2013 - Present
Midwest Institute November 2012 - May 2014
National Association of Electrical Distributors (NAED) October 2012 - June 2013
Vatterott College March 2012 - October 2012
Career Education Corporation February 2007 - January 2012
St. Louis Community College December 2001 - February 2007
Chesterfield Hotels, Inc. April 1996 - February 2001
Flagstone Hotels, Inc., formerly RFS Hotels, Inc January 1993 - January 1996
Cooper Companies, Inc January 1989 - January 1993
Skills
Client Relationship..., Project Management, Project Implementation, Strategic Communications, Curriculum Development, Educational Technology, Critical Thinking, Meeting Deadlines, Online Training, Staff Development, E-learning, Technical Training, Hospitality Industry, Budgeting, Profitability, Hotel Management, Revenue Management, Training Skills, E-Learning, CRM, Profit, Budgets, Training, Event Planning, SharePoint, Research, Coaching, Performance Management, Revenue Analysis, Strategic Planning, Adult Education, Non-profits, Editing, Instructional Design, Customer Service, Cross-functional Team..., Teaching, Leadership Development, Distance Learning, Higher Education, Leadership, Team Building, Time Management, Public Speaking, Curriculum Design, Quality Assurance, Outlook, Sales, Management, Learning Management...
Education
Colorado Technical University 2008 — 2009
Masters of Science in Management, Project Management
The University of Memphis 1988 — 1992
B.A., Advertising, Marketing
Coastal Beverage Inc August 2013 - Present
Suddenlink Communications July 2011 - July 2013
Skills
Customer Service, Microsoft Office, Sales, Account Management, Microsoft Excel, Sales Management, Microsoft Word, PowerPoint, Marketing, Cold Calling, Strategic Planning, Leadership, New Business Development, Customer Satisfaction, Marketing Strategy, Team Building, Salesforce.com, Advertising
Education
East Carolina University 2006 — 2009
Bachelor's degree, Communication and Media Studies
Paycation August 2014 - Present
Igniting The Fire ministries June 2007 - Present
Suddenlink Communications October 2010 - January 2012
Skills
Leadership Development, Public Speaking, Motivational Speaking, Youth Ministry, Pastoral, Empowerment, Telecommunications, Customer Service, Social Networking, Coaching, Training, Team Building, Event Planning, Web Design, Preaching, Recruiting, Volunteer Management, Youth Mentoring, Life Coaching, Administration
Education
Everest College-Dallas 2008 — 2009
Medical/Clinical Assistant
David W Carter 1995 — 1999
General Studies, Regular/General High School/Secondary Diploma Program
Time Warner Cable July 2013 - Present
BF Utilities January 2012 - July 2013
Enterprise Solutions January 2011 - July 2012
Suddenlink Communications October 2004 - October 2010
Medical Management Solutions January 2001 - January 2003
Isle of Capri January 2001 - January 2001
CDM Enterprise January 1990 - January 2001
Cabot Corporation January 1982 - January 1990
Skills
Cisco CCNA, Customer Relations, Sales Management, Salesforce.com, Customer Satisfaction, Account Management, Team Building, Contract Negotiation, Cold Calling, Network Administration, Network Architecture, Network Engineering, Network Design, WAN, MPLS, Enterprise Solutions, SMB, Ethernet, VPN, Government, Healthcare, New Business Development, Selling, Negotiation, Channel, Product Development, Customer Service, Territory, Security, Storage, Requirements Analysis, Telecommunications, Hardware, Budgeting, Forecasting, Small Business, Planning, Consultative Selling, Resellers, Marketing Strategy, Private Sector, Solution Selling, Consultancy, Segmentation, Business Planning, Pre-sales, Managed Services, Analysis, Proposal Writing, Microsoft Office
Education
Delta College 2001 — 2003
Information Technology, Intormation technology
ITI 1985 — 1985
Certificate B, Industrial Electronics Technology/Technician
ville platte
Self-employed 2010 - Present
Holiday Inn Crabtree October 2010 - July 2011
Extended Stay America January 2009 - September 2010
Suddenlink Communications December 2007 - November 2008
Hilton Worldwide June 2006 - December 2007
Super 8 July 2005 - January 2006
Skills
Front Office, Administrative..., Social Promotion, Event Planning, Events Coordination, Telephone Triage, Internet Troubleshooting, Technical Support, Cooking, Studio Recording, Live Recording, Music Journalism, Broadcast Journalism, Social Media Blogging, Vendor Relations, Third Party Vendors, Private Sector, Customer Service, Management, Hospitality, Event Management, Hotels, Sales
Education
ECPI University 2008 — 2009
East Carolina University 1996 — 1999
Bachelor of Arts (BA), Communication and Media Studies
North Carolina State University 1994 — 1996
Computer and Information Sciences and Support Services
Suddenlink Communications July 2015 - Present
Spectrum Reach January 2015 - June 2015
Newsmax Media, Inc. October 2013 - December 2014
Marsh July 2012 - September 2013
The Des Moines Register June 2010 - July 2012
Gannett June 2010 - September 2010
Skills
Advertising, Social Media, Newspaper, Social Media Marketing, Blogging, Online Advertising, Copywriting, Facebook, Digital Marketing, Marketing Communications, Email Marketing, Public Relations, Copy Editing, Media Relations, Ap Style, Newsletters, Journalism, Press Releases, Editing, Digital Media
Education
Florida Atlantic University 2013 — 2014
Master of Business Administration (MBA)
University of Iowa - Henry B. Tippie College of Business 2013 — 2013
Master of Business Administration (MBA), Marketing
University of Missouri-Columbia 2006 — 2010
Completed, Strategic Communication, Spanish
Universidad de Navarra 2009 — 2009
Bachelor of Journalism, Journalism
Suddenlink Communications September 2011 - June 2014
United States Navy December 1987 - December 2007
Skills
Operations Management, Team Building, Team Leadership, Process Improvement, Management, Strategic Planning, Safety Management..., Safety, Process Safety, Fire Safety, Safety Auditing, Safety Administration, Leadership Development, Situational Leadership, Leadership Trainer, Safety Training, Safety Training Programs, Root Cause Analysis, Root Cause Problem..., Communication Training, Train the Trainer, Communications Audits, Internal Audit, External Audit, Problem Solving, Cross-functional Team..., Microsoft Office, Shipboard Firefighter..., Accident Investigation, Troubleshooting, Telephony, Wireless
Education
Central Michigan University
Excelsior College
Bachelor Science, Psychology, Business Administration
Suddenlink Communications December 1974 - Present
Big 3 Industries 1971 - 1974
Skills
Wireless, VoIP, Call Center, Telephony, Customer Satisfaction, Customer Service, Managed Services, Broadband, Customer Experience, IP, Vendor Management, MPLS, Optical Fiber, Team Leadership, Network Design, Computer Network..., DOCSIS
Education
Cleveland Institute of Electronics 1979 — 1981
FCC License
Sowela Technical Institute 1968 — 1970
Drafting
Lake Charles High School
High School
Time Warner Cable February 2013 - Present
Suddenlink Communications April 2012 - February 2013
Suddenlink Communications August 2009 - April 2012
Skills
Wireless, Business Analysis, IP, Vendor Management, Telecommunications, Team Leadership, Troubleshooting, Switches, PMP, Call Centers, Integration, Project Management, Project Planning, VoIP, Telephony, Cisco Technologies, ITIL, Requirements Analysis, Testing, Ethernet, Network Design, Computer Network..., Process Improvement, Software Project..., Broadband, Fiber Optics, MPLS, CMTS, Data Center
Education
Eastfield College 1998 — 2002
Electronic telecommunications, Telecommunications Engineering
Suddenlink Communications April 2012 - Present
United States Marine Corps November 2002 - November 2010
Skills
Leadership, Customer Service, Networking, Sales, Cpr Certified, Microsoft Office, Microsoft Word, Team Leadership, Microsoft Excel, PowerPoint, Outlook, Troubleshooting, Windows, Strategic Planning, Training, Teamwork, Time Management, Government, Force Protection, Team Building, Security Clearance, Public Speaking, Process Scheduler, Security
Education
East Carolina University 2005 — 2011
Bachelors in Geological Sciences with Minor in Security Studies, Geological Science
Suddenlink Communications June 2012 - Present
NEC Unified Solutions June 2003 - June 2012
NEC Unified Solutions June 2003 - June 2012
NEC Unified Solutions June 2003 - June 2012
NEC Unified Solutions June 2003 - June 2012
Skills
Managed Services, Program Management, Team Leadership, Solution Selling, SaaS, Sales Operations, Account Management, Vendor Management, Professional Services, PeopleSoft, CRM, Financial Transactions, Cloud Computing, Telecommunications
Education
The University of Texas at Dallas 2010 — 2014
Bachelor’s Degree, Accounting and Information Management and Finance
Dallas County Community College
Associate of Science (A.S.), Accounting
Lowe's Companies, Inc. April 2014 - Present
Lowe's Companies, Inc. April 2013 - April 2014
Lowe's Companies, Inc. January 2012 - April 2013
Sony Computer Entertainment America LLC June 2011 - August 2011
National Nuclear Security Administration August 2010 - May 2011
Suddenlink Communications June 2007 - May 2010
Best Buy May 2000 - October 2007
Skills
Marketing Strategy, Advertising, Cross-functional Team..., New Business Development, Marketing, Product Development, CRM, E-commerce, Product Launch, Customer Satisfaction, Team Leadership, Training, Management, Brand Management, Customer Insight, Integrated Marketing, Marketing Communications, Mobile Devices, Product Marketing, Project Management, Public Relations, Sales, Segmentation, Selling, Social Media
Education
University of Tennessee-Knoxville - College of Business Administration 2010 — 2011
Master of Business Administration, Marketing
East Carolina University 2002 — 2006
Bachelor, Communications
Suddenlink Communications May 2006 - October 2009
Cox Communications August 2005 - May 2006
Teen Mania Ministries August 2003 - July 2005
Greenridge Realty May 2002 - May 2003
Teen Mania Ministries August 1999 - July 2001
Education
University of Texas at Tyler 2003 — 2006
BBA
Cornerstone University 2001 — 2003
Ericsson March 2014 - Present
Ericsson January 2013 - March 2014
Ericsson March 2011 - January 2013
Xanadoo Company, LLC November 2006 - March 2011
Xanadoo Company, LLC November 2006 - February 2008
Corporate Office Centers November 2005 - November 2006
Suddenlink Communications 2005 - 2005
Airimba Wireless 2004 - 2004
US Online 1998 - 2003
USOL Inc 1998 - 2003
Skills
Telecommunications, Wireless, Cellular Communications, LTE, 4G, CDMA, WiMAX, Wireless Networking, Operations Management, Strategy, System Deployment, Optical Fiber, Wireless Broadband, IP, Fiber Optics, Leadership, UMTS, RF Engineering, Networking, GSM, Microwave, 3G, RF
Education
California State University-San Marcos - College of Business Administration 1996 — 1998
Bachelor of Science, Service Sector Management
University of Florida
Suddenlink Communications June 2014 - Present
Suddenlink Communications January 2014 - June 2014
Suddenlink Communications January 2013 - December 2013
Suddenlink Communications 2008 - 2012
Suddenlink Communications 2006 - 2008
Skills
Telecommunications, Call Centers, Process Improvement, Wireless, Team Building, Team Leadership, Vendor Management, Customer Experience, Customer Satisfaction, Budgets, VoIP, Management, Operations Management, Strategic Planning, Account Management, Leadership, Sales, Broadband, Forecasting, Customer Service
Education
University of Florida - Warrington College of Business Administration 2001 — 2003
MBA, Finance
Brigham Young University 1995 — 1999
BA, Marketing Communications
Suddenlink Communications April 2011 - Present
Suddenlink Communications December 2006 - April 2011
Skills
Telecommunications, IP
Education
Coleman College 2000 — 2001
Maki Ali April 2015 - Present
Hiro Sushi November 2014 - Present
Wee Care 4 Kidz August 2013 - Present
All About Kids February 2012 - Present
Suddenlink Communications July 2008 - June 2011
The Village at Squaw Valley USA October 2006 - June 2007
The Village st Squaw Valley USA October 2005 - October 2006
The Boonville Hotel June 2005 - October 2005
Squaw Valley Ski Corporation (Squaw Kids) November 2004 - May 2005
Bill Walter III Melanoma Research Fund (BWMRF) February 2002 - June 2002
Skills
Customer Service, Social Media, Event Planning, Non-profits, Marketing, Childcare, Catering, Hospitality Industry, Public Relations, Administrative Work, Front Office, Analysis, Marketing Communications, Nonprofits
Education
Colorado State University 1998 — 2002
Journalism and Technical Communication with a Concentration in Public Relations
Steamboat Springs High School 1994 — 1998
Diploma, General subjects studied along with Advanced Placement and Leadership classes
Suddenlink Communications April 2006 - Present
Breybooks February 2006 - Present
Royal & SunAlliance 2000 - 2003
Education
East Carolina University 1990 — 1995
BA, Psychology
Suddenlink Communications November 2014 - Present
The Maschhoffs October 2013 - November 2014
BJC HealthCare June 2007 - October 2013
Ticata 2005 - 2010
All Family Care, LLC 2002 - 2008
A.G.Edwards & Sons 2004 - 2007
LMS Logistics 2001 - 2004
Thompson Coburn LLP. 1998 - 2001
Skills
Windows Server, Microsoft SQL Server, SharePoint, Active Directory, Visio, Business Analysis, SQL, Databases, Troubleshooting, Windows, IIS, Software Documentation, SSRS, SSIS, TFS, Visual Studio, Business Intelligence..., T-SQL, Database Administration, SQL Report Writing, T-SQL Stored Procedures, Visual Basic, Disaster Recovery, Process Improvement, Technical Support, Management
Education
Columbia College 1991 — 1993
BS, Computer Information Systems
Suddenlink Communications 2011 - Present
Suddenlink Communications August 2006 - November 2011
Suddenlink Communications October 2004 - August 2006
Skills
Call Center, Telecommunications, Training, Broadband, Sales, Testing, Call Centers, Leadership, CRM, Sales Operations, Technical Support, Management, Customer Service, Customer Retention
Education
East Carolina University 1997 — 2002
Bachelor of Science, Geographic Information Systems
TPR Traffic Solutions July 2014 - Present
Suddenlink Communications January 2014 - June 2014
Charter Communications October 2011 - January 2013
Time Warner Cable May 2006 - October 2011
Adelphia Cable January 2005 - January 2006
Skills
Sales Management, Event Management, Event Planning, Retail Marketing, Retail Sales, Telecommunications, Retail Category..., Product Marketing, Marketing Communications, Marketing, Team Leadership, B2B, Direct Sales, Retail, Broadband, Account Management, Customer Service, Team Building, New Business Development, Competitive Analysis, Sales Process, Call Centers, Selling, Sales Operations, Sales, Leadership, Management, Salesforce.com, Time Management, Program Management, Customer Satisfaction, Customer Retention, Cold Calling, Strategic Partnerships, Direct Marketing, Sales Presentations, Advertising, Product Management, Customer Experience, Marketing Strategy, CRM, Marketing Management, P&L Management, Recruiting, Coaching, Cross-functional Team..., Cable Television, Budgets, Lead Generation, Strategy
Education
California State University-Fullerton - College of Business and Economics 2002 — 2005
BA, Marketing/Entertainment and Tourism
California State University-Fullerton 2000 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Suddenlink Communications July 2007 - Present
Suddenlink Communications 2007 - 2010
Cingular Wireless 2000 - 2007
AT & T 2000 - 2005
Skills
Call Center, Telecommunications, Customer Satisfaction, Telephony, Call Centers, Customer Experience, Wireless, Broadband, Customer Retention, Managed Services, Cabling, T1, Optical Fiber, Troubleshooting, Computer Network..., IP, Customer Service, Team Building, Team Leadership, Account Management
Education
Dallas Baptist University 2001 — 2001
Time Warner Cable January 2013 - Present
Suddenlink Communications May 2008 - January 2013
Softpath System LLC 2007 - 2008
Skills
Telecommunications, Troubleshooting, VoIP, Data Warehousing, Wireless, Business Intelligence, Business Analysis, Access, Databases, Networking, Process Improvement
Education
East Carolina University
Bachelor's degree, Computer Science
Suddenlink Communications June 2014 - Present
Cequel3 September 2010 - June 2014
Education
Drake University 2004 — 2008
BSBA, Management, Finance, Economics
Saint Louis University
Master of Business Administration (M.B.A.)
PracticeLink July 2015 - Present
Amplified Consultants, LLC July 2009 - Present
Tacony Corporation May 2015 - July 2015
Bradford & Galt September 2014 - May 2015
Suddenlink Communications 2014 - May 2015
Goedeker's February 2014 - September 2014
Red8 Interactive December 2013 - February 2014
Lelander January 2013 - February 2014
Envision July 2007 - October 2009
MVP Network November 2005 - July 2007
Skills
Web Development, Apache, CSS, XML, JavaScript, SEO, Wordpress, Microsoft SQL Server, MySQL, Graphic Design, Software Development, SQL, Web Design, C#, SharePoint, Dreamweaver, User Experience, PHP, Graphics, Web Applications, WordPress, XHTML, jQuery, Programming, HTML, HTML5, MVC, ActionScript, Subversion, Git, Visual Studio, Scrum, OOP, Drupal, Front-end, Flash, Joomla, IIS, ASP, E-commerce, XSLT
Education
Dowling College 1987 — 1991
BS, Computer Information Systems
Suddenlink Communications June 2014 - Present
Krazy For Pets March 2009 - Present
Schneider Electric April 2013 - June 2014
APC by Schneider Electric October 2008 - April 2013
St. Louis Community College August 2008 - May 2009
Deck Internet Solutions January 2006 - September 2008
Center for Advanced Engineering Environment July 2004 - August 2005
Missouri Botanical Garden May 2003 - July 2003
Skills
CSS, HTML, Web Design, E-commerce, JavaScript, Web Development, PHP, Databases, Online Marketing, SEO, MySQL, Wordpress, Photoshop, Microsoft SQL Server, CMS, Social Networking, eCommerce, Axure, Drupal, jQuery
Education
University of Missouri-Columbia 1998 — 2000
M.Ed, Information Technology
Chulalongkorn University 1991 — 1995
B.Ed, Counseling Psychology
St. Louis Community College 2002 — 2003
Certification of Proficiency, Web development include database design, System Analysis, and web-programming.
EMSI October 2013 - Present
Suddenlink Communications February 2013 - October 2013
AmeriPath November 2012 - February 2013
Consultant April 2012 - November 2012
AFS Technologies Inc. January 2011 - April 2012
Pilgrim's Pride/JBS April 2009 - January 2011
Pilgrim's Pride May 2005 - April 2009
TVMAX(Optel) August 1997 - April 2005
Marcus Cable/Sammons Communications June 1985 - August 1997
Skills
Process Improvement, Billing Services, Business Process..., Subject Matter Experts, Strategic Planning, Account Management, Change Management, Sales Operations, Inventory Management, Project Management, Team Leadership, Accounts Payable, Team Building, Operating Budgets, Business Intelligence, Collections, Accounts Receivable, SAP BW, SAP ERP, SAP BI, SAP APO, SAP, SAP MM, Training, Salesforce.com, Analytics, Cross-functional Team..., Operations Management, Business Process..., Leadership, Management, CRM, Business Analysis, Business Process, Supply Chain, Customer Satisfaction, Coaching, Performance Management, Continuous Improvement, Project Planning, Business Development, Manufacturing, Business Strategy, Mergers, Demand Planning, Microsoft Office, Quality Assurance, Call Center, Budgets, Call Centers
Education
Eastfield College 1981 — 1983
Business Administration and Management, General
Suddenlink Communications January 1994 - Present
NPG Cable January 1994 - July 2011
Bermuda CableVision January 1992 - January 1994
United Video 1984 - 1992
Education
College of the Ozarks 1968 — 1972
BS, History/Education
Memphis Tech
Suddenlink Communications August 1999 - Present
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1967 — 1971
BA, Economics History
Level 3 Communications November 2014 - August 2015
tw telecom November 2007 - October 2014
Suddenlink Communications May 2006 - October 2007
Cox Communications September 2003 - April 2006
TXU Communications March 2001 - June 2003
Madison River Communications January 2000 - March 2001
Coyote Technology January 1999 - January 2000
DSC April 1997 - January 1999
US Army June 1974 - July 1997
Skills
Network Operations, Telecommunications, Customer Service, Team Building, Call Center, Vendor Management, Problem Solving, Strategic Planning, Disaster Recovery, Word, PowerPoint, Team Leadership, Outlook, Excel, Operations Management, Supervisory Skills, Visio, Business Management, Troubleshooting, Process Improvement, Customer Relations, Switches, Customer Satisfaction, Network Design, Planning, Documentation, Budgeting, Telephony, Windows, Quality Assurance, Microsoft Office, Change Management, Project Planning, Broadband, Cabling, Billing, Integration, Network Engineering, Ethernet, Mentoring, Testing, Remedy, Coaching, Vendor Relations, Business Analysis, Contract Negotiations, SDH, Computer Network..., BMC Remedy, T1
Education
Colorado Technical University 2013 — 2014
MBATM, Technology Management, 3.87
University of Phoenix 2003 — 2007
BSBM, Business Management
Nalco Champion November 2012 - Present
Suddenlink Communications February 2006 - November 2012
Cox Communications May 2004 - February 2006
ENMU January 2000 - April 2004
Skills
Telecommunications, Troubleshooting, Customer Service, Sales, Team Building, Team Leadership, Sales Management, Operations Management, Budget, Process Improvement, Outlook, Call Center, Strategic Planning, Customer Satisfaction, Coaching, Project Planning, Microsoft Excel, Microsoft Office, Networking, PowerPoint
Education
Eastern New Mexico University 2000 — 2004
Bachelor, Communications, History
Frank Phillips Junior College 1997 — 1999
Associate, General
Suddenlink Communications May 2006 - Present
Cox Communications January 2000 - May 2006
Time Warner Cable October 1990 - January 2000
Skills
Telephony, PMP, HFC, Wireless, Call Center, SDH, DWDM, VoIP, IP
Education
DeVry University 1977 — 1979
Mississippi Valley State University 1976 — 1977
CenturyLink June 2013 - Present
Suddenlink Communications August 2006 - June 2013
Cox Communications March 2005 - August 2006
Skills
LAN Switching, Routing Protocols, Optical Transmission, Wireless Networking, WiFi, Data Network, Core Network, IP Addressing, Subnetting, OSI Model, Network Topology, Multiplexing, Cable Modems, CMTS, DOCSIS, Carrier Ethernet, HFC, Cisco devices, Juniper, Cisco Technologies, Network Design, Transmission, Routing, Broadband, Networking, Routers, LAN-WAN, Telecommunications
Education
East Carolina University 1998 — 2003
BS, Business Administration
Suddenlink Communications June 2014 - Present
Cox Communications November 2004 - June 2014
Direct General Insurance March 1998 - November 2004
Healing Hands Home Heath 1993 - 1998
Skills
Employee Relations, Mergers, Onboarding, Performance Management, Talent Acquisition, HRIS, Leadership Development, Human Resources, Succession Planning, Organizational..., Benefits Administration, Training, Taleo, Deferred Compensation, Personnel Management, HR Policies, Employee Benefits, Employee Engagement, Mergers & Acquisitions, Employee Training, New Hire Orientations, Workforce Planning, Talent Management, Applicant Tracking..., Employment Law, Conflict Resolution, FMLA, Recruiting, HR Consulting, Job Descriptions, Labor Relations, College Recruiting, Interviews, Temporary Placement, Performance Appraisal, Employer Branding, Hiring, Internet Recruiting, Compensation & Benefit, PeopleSoft, Career Development, Benefits Negotiation, Job Analysis, Organizational Design, Screening Resumes, Executive Search, Organizational..., Transformations, Screening, Technical Recruiting
Education
Capella University 2010 — 2012
Masters, Human Resources Management, A+
Capella University 2006 — 2009
Bachelor, Business Administration - Human Resources Management, A+
Southeastern Louisiana University 1980 — 1981
Bachelor, Business
Other
Master's degree, Human Resources Management
Suddenlink Communications 2006 - Present
Suddenlink Communications 2006 - 2012
TDK Technologies 2005 - 2006
EPS Technology 2004 - 2005
Cardinal Health 1998 - 2004
Skills
Telecommunications, VoIP, Telephony, Vendor Management, Call Center, Computer Network..., Wireless, IP, Integration, Cloud Computing, Web Applications, Mobile Applications, Java, SOA, Product Development, IT Leadership
Education
Illinois State University 1998 — 2000
Bachelor of Science (B.S.), Computer Science
DePauw University 1996 — 1998
Avanade May 2012 - Present
Adknowledge July 2011 - May 2012
Suddenlink Communications December 2010 - July 2011
DST Output July 2001 - March 2011
Suddenlink Communications 2011 - 2011
Suddenlink Communications 2011 - 2011
Stonebridge Technologies April 1998 - January 2001
Skills
SQL, ETL, Databases, PL/SQL, Unix, Perl, Troubleshooting, Data Warehousing, MySQL, Business Intelligence, Requirements Analysis, Architecture, Server Architecture, E-commerce, OLTP, VLDB, Physical Data Modeling, Logical Data Modeling, SQL database design, Dimensional Modeling, Star Schema, Partitioning, Cubes, Data Warehouse..., Data Modeling, Database Design, SQL Tuning, Erwin, Relational Databases, Data Marts, Query Optimization, Integration, Agile Methodologies, DB2, Business Requirements, Requirements Gathering, Analytics, Software Development, Enterprise Architecture, Weblogic, Partition, SSIS, Unix Shell Scripting, Oracle, Software Design, SDLC, Data Center, Microsoft SQL Server, T-SQL, Database Administration
Education
Clemson University 1987 — 1991
BS, Engineering
Suddenlink Communications January 2015 - Present
All Covered April 2014 - December 2014
Windstream Communications July 2013 - March 2014
Suddenlink Communications April 2010 - June 2013
One Communications April 2007 - April 2010
Skills
Telecommunications, Wireless, Direct Sales, VoIP, Selling, Managed Services, Sales, Solution Selling, Leadership, Cloud Computing, Enterprise Software, Networking, MPLS, Account Management, Salesforce.com, Call Centers, Customer Service, New Business Development, Unified Communications, Cold Calling, IP, Ethernet, Broadband, Sales Management, Telephony, Customer Satisfaction, Contract Negotiation, Team Leadership, B2B, Team Building, Strategic Planning, Optical Fiber, Business Development, Network Design, Professional Services
Education
Florida Southern College 1989 — 1993
Bachelors degree, Public Relations
Baylor Scott & White Health April 2015 - Present
Suddenlink Communications September 2014 - Present
Frontier Communications April 2014 - September 2014
Time Warner Cable August 2013 - April 2014
Windstream 2013 - 2014
FRC Technologies August 2012 - August 2013
CenturyLink November 2011 - July 2012
East Texas Medical Center April 2008 - June 2009
Skills
Servers, Hardware, Juniper, Networking, Cisco Technologies, System Administration, Windows Server, Troubleshooting, Cisco, Technical Support, Integration, VoIP, Routers, Juniper Technologies, Active Directory, Calix, Adtran, Alcatel, Redback, AFC, Remedy, Network Administration, Switches, Information Technology, Infrastructure, WAN, Network Design, Team Leadership, Computer Hardware, Cisco Routers, Vendor Management, LAN-WAN, NOC, Telephony, Data Wiring, Access Control..., Enterprise Network..., Desktop Support, Employee Training
Education
University of Texas at Tyler 2009 — 2011
Bachelor of Science (BS), Computer Science
Dallas Baptist University 2008 — 2009
Bachelor of Science (B.S.), Computer Science
Suddenlink Communications October 2008 - Present
Butler America October 2005 - October 2008
Appsnet Inc. August 2006 - November 2006
NetEffects July 2005 - October 2005
Inforide Technologies January 2005 - July 2005
Quanteq Inc. February 2004 - January 2005
NetEffects July 2003 - February 2004
TEKsystems November 1998 - June 2003
Southwestern Bell September 1996 - October 1998
Capgemini September 1993 - August 1996
Skills
Oracle, SDLC, Software Project..., Integration, PeopleSoft, Project Management, Data Warehousing, Analysis, Requirements Analysis, Web Services, Agile Methodologies, SOA, Unix, Java Enterprise Edition, Big Data Architecture, Cloudera Manager
Education
Southern Illinois University, Carbondale 1990 — 1992
M.S., Computer Science
Southern Illinois University, Carbondale 1987 — 1989
M.S., Electrical Engineering
Chaitanya Bharathi Institute Of Technology 1981 — 1985
Bachelor's Degree, Electronics & Telecom
Prestige Maintenance USA August 2012 - November 2012
TXU October 2010 - March 2012
Suddenlink Communications June 2005 - July 2010
Comcast Cable May 2003 - June 2005
TAN - FASTIK, Inc May 1997 - May 2003
Skills
Billing, Call Center, Customer Service, Telecommunications, Employee Relations, Retail, General Office Duties, Staff Management, Customer Satisfaction, Process Improvement, Customer Experience, Customer Relations, Operations Management, Problem Solving, Team Building, Call Centers, Management, Invoicing, Office Management, Training, Budgets, Strategic Planning, Human Resources, Sales, Quality Assurance, Time Management, Sales Management, Sales Operations, Vendor Management, Marketing, Strategy, Leadership, Customer Retention, Performance Management, Team Leadership, SAP, Contract Negotiation, Coaching, Inventory Management, Business Planning, Organizational..., Cross-functional Team..., Business Development, CRM, Analysis, Change Management, Account Management, Leadership Development, Forecasting, Recruiting
Education
Dallas Baptist University 2010 — 2013
Business Administration
Poteet High 1988 — 1992
The Butcher's Market June 2012 - September 2015
Noisy Music, LLC February 2011 - July 2015
Suddenlink Communications June 2009 - February 2012
Skills
Selling, Sales, Sales Management, Marketing, Contract Negotiation, Customer Service, Negotiation, Networking, Market Analysis, Management, Team Leadership, Marketing Strategy, Advertising, Cable Television, Microsoft Excel, Broadband, Windows, Team Building, Salesforce.com, Telephony, Telecommunications, Customer Satisfaction, Microsoft Office, Training, Call Centers, Wireless
Education
East Carolina University 2003 — 2009
BA, English, Communications, Public Relations
Cross Lanes Christian School August 2015 - Present
Teays Valley Baptist Church May 2013 - Present
Federal Aviation Administration - FAA August 2014 - March 2015
Suddenlink Communications June 2012 - August 2014
United States Navy August 2008 - June 2012
Great Hope Baptist Church and School November 2011 - May 2012
Skills
Army, Customer Service, Microsoft Office, Policy, Government, Military Training, Team Building, Military, Training, Public Speaking, Program Management, Leadership, Research, Security Clearance, Leadership Development, A+ Certified, DoD, Strategic Planning, Troubleshooting, Analysis, Project Planning, Supervisory Skills, Spanish, Teaching, Administration, Security+, System Administration, Team Leadership, Security, Process Improvement
Education
Embry-Riddle Aeronautical University 1996 — 1998
Bachelor of Science, Professional Aeronautics
Jacksonville Baptist Theological Seminary 1993 — 1995
Bachelor of Theology, Theological and Ministerial Studies
AmeriPride Services February 2014 - Present
Servall uniform & Linen Supply 2012 - Present
AmeriPride Services February 2011 - February 2012
CCS Systems Inc August 2010 - August 2011
Suddenlink Communications July 2009 - July 2010
Top of Texas Asphalt 2007 - 2009
ACG/E.spire/Ionex Communication 2001 - 2007
Skills
Sales Management, Account Management, Direct Sales, Sales Process, Sales, New Business Development, Sales Operations, Solution Selling, Cold Calling, Marketing, Marketing Strategy, Customer Service
Education
Community College of Denver
Business/Managerial Economics
Suddenlink Communications February 2015 - Present
Conduit Global (former company names kgb_ usa, Excell Services, Operator Service Company) November 2003 - December 2014
Operator Service Company June 2003 - November 2003
Operator Service Company September 2001 - June 2003
Skills
Scheduling, Workforce Management, Microsoft Excel, eWFM, Reporting, Employee Database..., Business Process..., Performance Management, Call Centers, Training, Software Documentation, Account Management, Coaching, Process Improvement, Technical Support, Business Analysis, CRM, Troubleshooting, Management
Education
Southwestern Oklahoma State University 1998 — 2000
Bachelor of Science, Computer Science
Clarendon College 1997 — 1998
Eastern New Mexico University 1996 — 1997
Wellington High School 1992 — 1996
High School
Abacus Consulting January 2011 - Present
Suddenlink Communications April 2009 - October 2010
Accountemps September 2008 - March 2009
Skills
Accounts Payable, Financial Reporting, General Ledger, Financial Accounting, Tax, Fixed Assets, GAAP, Bookkeeping, Internal Controls, QuickBooks, Accounts Receivable, Tax Preparation, Account Reconciliation, Cost Accounting, Auditing, Accounting, Internal Audit, Variance Analysis, Payroll, Financial Analysis, Cash Flow
Education
Colorado Technical University-Online 2007 — 2009
Bachelor of Business Administration (B.B.A.), Accounting and Finance
REI March 2013 - Present
Brotman Winter Fried Communications August 2012 - January 2013
Overseas Private Investment Corporation May 2011 - August 2011
Suddenlink Communications May 2010 - August 2010
Internal Revenue Service May 2009 - August 2009
IRS.S. Gregory Consulting December 2008 - January 2009
Skills
Publicity, Public Relations, Research, Marketing, Facebook, Sales, Media Relations, Strategic Communications, Press Releases, Customer Service, Social Networking, Event Planning
Education
East Carolina University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Public Relations
Henderson Remodeling & Home Repair November 2013 - Present
Mastec/Directv November 2011 - May 2012
Bailey & Sons Septic Services January 2010 - January 2011
Gamewell Mechanical March 2008 - July 2008
Suddenlink Communications January 2006 - March 2008
BestBuy October 2003 - January 2005
SE&M January 2001 - January 2003
Skills
Troubleshooting, Software Installation, Construction, Maintenance & Repair, Computer Hardware
Education
Edgecombe Community College 2011 — 2016
Cybercrimes technology
Edgecombe Community College 2012 — 2014
General Studies, 3.0
Suddenlink Communications November 2005 - Present
Skills
Windows, Budgets, Microsoft Office, Customer Service, HTML, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Negotiation, Management, Project Management, Leadership
Education
University of Phoenix 2004 — 2006
Management Information Systems, General
Cal State San Marcos
Information Technology
DataGroup Technologies April 2014 - Present
U.S. Cellular May 2012 - April 2014
Suddenlink Communications February 2011 - May 2012
Embarq / NSN January 2007 - November 2009
Skills
TCP/IP, OSPF, EIGRP,..., Troubleshooting, Software Documentation, Switches, Networking, Technical Support, Human Resources, Sales, Time Management, Cisco Technologies, VoIP, Telecommunications, Network Design, IP, Routers, Wireless Networking, LAN-WAN, Computer Network..., Network Administration, TCP/IP, Wireless, Electronics Repair, Customer Service
Education
East Carolina University 2003 — 2006
Bachelor of Science (B.S.), Information and
Craven Community College 1998 — 2002
Associate of Science (A.S.), Network and System Administration/Administrator
Suddenlink Communications March 2010 - Present
Ameren April 2000 - April 2008
Skills
Employment Law, Performance Management, Leadership Development, Best Practices, Feedback, Integrity, Job Descriptions
Education
Emporia State University
Master's of Science, Industrial and Organizational Psychology
Webster University
Master of Business Administration (M.B.A.)
Cox Services January 2012 - Present
Suddenlink Communications April 2011 - January 2012
JW Powerline June 2009 - March 2011
Jupiter Electric March 2007 - June 2009
US Navy November 1996 - November 2000
Skills
Petroleum, Gas, Oil/Gas, Oilfield, Geographix
Education
Central Texas College 1999 — 2000
Criminal Justice and Corrections
Andrews High School 1990 — 1994
Diploma, Basic, 2.5
Suddenlink Communications 2010 - 2012
McCormick & Schmick's November 2009 - February 2010
Skills
Customer Service, Call Center, POS, Problem Solving, Data Entry, Telecommunications, Filing, Order Processing, Cash Handling Experience, Cross Selling, Cross-functional Team...
Education
Concorde Career College-Memphis 2004 — 2005
Certification, Massage Therapy/Therapeutic Massage
Suddenlink Communications August 2009 - Present
Suddenlink Communications April 1986 - March 2001
Community Action September 1979 - May 1980
Skills
Research, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Microsoft Excel, English, Strategic Planning, Teaching, Budgets, Outlook
Education
Central Michigan University 2006 — 2007
Masters, Public Administration, 3.95
Shaw University 2003 — 2006
Public Administration
Suddenlink Communications October 2012 - Present
Suddenlink Communications January 2012 - October 2012
Microtel Inn & Suites September 2011 - March 2012
Convergys October 2011 - January 2012
Taco Bell March 2008 - December 2010
Domino's Pizza September 2006 - December 2007
Smithfield's Chicken 'N Bar-B-Q August 2005 - August 2007
Skills
Management, Marketing, Marketing Strategy, Social Media Marketing, Social Networking, Proposal Writing, Presentations, Direct Sales, Sales Management, Data Entry, Microsoft Excel, Microsoft Word, Account Servicing, Profit, Strategic Financial..., Finance, Drawing, Poetry, PowerPoint, Written & Oral..., Operations Management, Contract Negotiation, Cross-functional Team..., Team Leadership, Teamwork, Time Management, Training, Sales Operations, Customer Service, Troubleshooting, Customer Satisfaction
Education
Strayer University (VA) 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Elizabeth City State University 2006 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Suddenlink Communications January 2009 - Present
Cox Communications April 1998 - June 2006
Skills
Cross-functional Team..., Broadband, Telecommunications, Process Improvement, Troubleshooting, Operations Management, Team Building, Customer Satisfaction, Customer Experience, Product Management, Team Leadership, Quality Assurance, Call Centers, Vendor Management, Leadership
Education
Cisco College 1984 — 1985
Baird High School 1980 — 1984
Suddenlink Communications October 2014 - Present
Skills
Call Centers, Broadband, Cisco Technologies, IP, MPLS, Telecommunications, Troubleshooting, VoIP, Wireless, Telephony, Switches
Education
Central Texas College
Associate's degree, Business Administration and Management, General
Tarleton State University
Bachelor of Business Administration (BBA), Business Administration and Management, General