Experience
SmartSource Technical Staffing   April 2014 - January 2015
Insight  March 2012 - November 2013
S&A IT Services  2007 - 2011

Skills
Refresh Tech, Desktop Support, PC Tech, ASP, Technical Support, Windows XP Pro, Servers, Laptops, Windows Server, XP, Desktop Computers, HP, Windows 7, Computer Hardware, Software Installation, Operating Systems, Troubleshooting, Printers, Norton Ghost, Computer Repair, Workstations, BMC Remedy, Dell Computers, Hardware, Windows XP, VPN, System Deployment, Help Desk Support

Education
Tennessee Technology Center at Paris   1995 — 1996
Diploma, computer, 3.8

Experience
Cocopah Casino   February 2004 - Present
SmartSource Technical Staffing   October 2013 - Present
Techxserv Group   2010 - Present
(Insight inc)   2010 - 2012
Staples  2010 - 2012
(installs Inc.)   2010 - 2012

Skills
Casino, Gaming Industry, Software Installation, Troubleshooting, Customer Service, Gaming, Team Building, Hospitality, Casino Gaming, Security, Networking, Online Gaming, Online Gambling, Loyalty Programs, Surveillance, Resorts, VIP, Operating Systems, Database Marketing, Poker, Windows Services, Help Desk Support, Loyalty Marketing, Microsoft Office, CCTV, Printers, Affiliate Management, Analysis, VPN, Microsoft Exchange, Affiliate Marketing, Online Marketing, IT Service Management, Windows Server, Tribal Gaming, casino management..., Indian Gaming, Linux, Macintosh hardware

Education
Arizona Western College   1996 — 2000
Criminalistics and Criminal Science

yuma

Experience
Benedictine University  May 2010 - Present
Kane County, Illinois  February 2009 - July 2010
SmartSource Technical Staffing   December 2008 - February 2009
TigerDirect.com  May 2008 - February 2009
Bill Kay’s Nissan   September 2007 - February 2008
CompUSA  August 2006 - January 2007

Skills
Public Speaking, Higher Education, Windows 7, Project Management, Microsoft Office, Customer Service, Access, Microsoft Excel, System Administration, Team Leadership, PowerPoint, Networking, Microsoft Word, Outlook, Leadership, Management, Team Building, Technical Support

Education
DeVry University
Currently pursuing a Degree of Bachelor of Science, Telecommunications Management

Experience
Self  April 2014 - Present
Dell / Digital Intelligence Systems, Inc.   February 2014 - March 2014
Robert Half Technology  April 2013 - January 2014
Teleperformance  May 2013 - October 2013
Self  2003 - May 2013
Huntington National Bank / Smartsource, Inc.   April 2013 - April 2013
Regis Corporation / Barbeau Industries   February 2013 - April 2013
SmartSource Technical Staffing   February 2013 - February 2013
United States Army National Guard  2004 - 2006
1Tac Worldwide   April 2002 - May 2003

Education
Ashland Community and Technical College   2000 — 2001
Information Technology

Experience
Velocity Technology Solutions  November 2013 - Present
Wipro BPO  January 2012 - August 2014
IBM  June 2010 - September 2013
SmartSource Technical Staffing   2010 - 2013
CGS  January 2008 - April 2009

Skills
Sla, Vendor Management, Technical Support, Computer Hardware, Software Installation, IT Management, Windows Server, Troubleshooting, XP, Active Directory, Help Desk Support, Windows XP, Servers, Windows 7, Routers, Operating Systems, Software Documentation, System Administration, Networking, Switches, Cisco Technologies, Call Centers, Network Administration, Disaster Recovery, Printers, ITIL, TCP/IP

Education
New Horizon computer learning center   2004 — 2006
Information Technology

John Jay College of Criminal Justice   1999 — 2001

Experience
iNtegrity+  September 2015 - Present
TEKWISSEN™   September 2015 - Present
ABBTECH  December 2014 - September 2015
Whatineedforschool.com   August 2014 - November 2014
SmartSource Technical Staffing   March 2012 - November 2014
Randstad Technologies US  July 2014 - August 2014
Sullivan and Cogliano  December 2013 - May 2014
Modis  March 2013 - August 2013
Native Staffing  October 2012 - March 2013
EthoStream  August 2012 - September 2012

Skills
Software Installation, Windows XP Professional, Microsoft Office, CSS, HTML, Windows 7, JavaScript, Dreamweaver, Printers, Visio, Norton Ghost, Heat, Notebooks, Systems Analysis, Photoshop, Troubleshooting, ActionScript, SQL, A+ Certified, Flash, Mac OS X, HTML5, System Design, Hardware Support, XP, OS X, Servers, Laptops, HTML 5, Java, Hardware, Networking, Help Desk Support, Windows XP, Technical Support

Education
University of Wisconsin-Milwaukee   2010 — 2013
Information Science and Technology

Milwaukee School of Engineering   2007 — 2008
Management Information Systems

Milwaukee Area Technical College   2003 — 2007
IT-Computer Support Specialist Associates Degree, IT, Liberal Arts & Sciences

Wauwatosa East High School   1995 — 2000
H.S Diploma, Gen edu

Experience
Spencer Technologies  April 2014 - Present
SmartSource Technical Staffing   September 2012 - Present
DIRECTV  October 2012 - December 2013
Howard University  August 2011 - September 2012
Office Depot  July 2010 - July 2011
T-Mobile  March 2008 - November 2008
FEMA US Dept of Homeland Security   October 2004 - July 2007

Skills
CompTIA A+ Certification, Troubleshooting, Technical Support, Active Directory, Windows 7, Windows XP, Computer Hardware, Networking, Hardware, Software Installation, Help Desk Support, Laptops, Printers, Disaster Recovery, Databases, Computer Repair

Education
MicroStaff IT   2013 — 2013
Cerification, Computer and Information Sciences and Support Services

DeVry University-Ohio   1992 — 1994
Bachelor of Applied Science (BASc) Coursework, Computer and Information Sciences and Support Services

Experience
Kelly Services  May 2015 - Present
B.I.T.S   October 2003 - Present
SmartSource Technical Staffing   September 2014 - April 2015
Kelly Services  2015 - 2015
Kelly Services  2015 - 2015
Kelly Services  2015 - 2015
Walmart Distribution Center  September 2013 - April 2014
Lccc  September 2012 - May 2013
UPS  December 2012 - January 2013

Skills
Computer Security, Network Security, Penetration Testing, Information Security, Computer Forensics, Security, Vulnerability Assessment, Information Security..., Linux, CEH, Windows, C, Information Assurance, C++, Java, Firewalls, Cryptography, Network Administration, Networking, Operating Systems, Malware Analysis

Education
American InterContinental University   2014 — 2016
Bachelor's Degree, Information Technology Assurance and Security, 4.0

Laramie County Community College   2010 — 2013
Associate of Applied Science (AAS), Computer Information Technology

Experience
Illumina  June 2015 - Present
Field Nation  August 2014 - Present
SmartSource Technical Staffing   August 2014 - Present
Northern Westchester Hospital  August 2013 - May 2014

Skills
Hardware Diagnostics, Computer Hardware, Hardware Support, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Windows XP Pro, Windows Vista, Windows 7, Java, JRE, HTML, Electronics, Electricity, International Business, International Logistics, International Trade, Healthcare, HIPAA, Meditech, Data Entry, Patient Safety, OS X, PowerPoint, Windows XP

Education
City University of New York-Baruch College - Zicklin School of Business   2012 — 2015
Bachelor of Business Administration (BBA), Computer and Information Systems

Rockland Community College
Associate of Science (A.S.), Business Administration and Management, General

Experience
SmartSource Technical Staffing   May 2014 - Present
Andy Frain Services  2005 - Present
Auburn University  August 2010 - January 2013

Skills
Data Analysis, Genetics, Research, Ecology, Wildlife Biology, Science, Fisheries, Biology, Aquatic Ecology, Fish, Fish reproduction, Aquaculture, Hatchery Management, Evolution, Fish genetics, Dissection, Marine Biology, Microsoft Office, Troubleshooting, Statistics, Leadership

Education
Webster University   2014 — 2014
Master of Arts (MA), Information Technology Management, GPA 3.93

Auburn University   2010 — 2013
Master of Science (MS), Aquatic Biology/Limnology, 3.32

The University of Memphis   2003 — 2008
Bachelor of Science (BS), Biology, General, 3.12

Experience
American National University and National College  February 2013 - Present
Ruby Tuesday  February 2008 - Present
SmartSource Technical Staffing Solutions   February 2015 - February 2015
SmartSource Technical Staffing   February 2015 - February 2015
SmartSource Technical Staffing Solutions   November 2014 - November 2014
TEKsystems  October 2014 - October 2014
TEKsystems  September 2014 - September 2014
Coldwell Banker  September 1989 - November 2007
Lorain County Association of REALTORS®   1989 - 2007

Skills
Programming, Windows XP, Computer Hardware, Networking, Chef, Windows 7, Culinary Skills, Menu Development, POS, COBOL, Restaurants, Restaurant Management, Microsoft Servers, Computer Maintenance, Realtor, Appraiser, Microsoft Office, Cisco Technologies, Visual Basic, Microsoft Server 2008, Microsoft Windows..., Windows XP Pro, Visual Studio, Cisco Switches, Windows Server 2008, Windows Server 2012, Windows 98SE, Cisco Routers, Stage Lighting, Stage Management, Lighting Design, Set Design, Server Upgrade &..., Ethernet, Electronics, VoIP, Cabeling, Hyper-V, Windows Server, Cisco Nexus, Wireless Networking, Wireless, VPN, Sales, Team Building, Software Installation, Operating Systems, Leadership, Hardware

Education
American National University/ National College   2013 — 2015
Associate of Science (A.S.) Spring 2015, Network Engineering

West Virginia University at Parkersburg   2010 — 2012
Network Engineering

Community College of the Air Force   1980 — 1985
Certificate - Weather Technology, Meteorology

Cuyahoga Community College   1974 — 1977
Computer Science

Cleveland Central Catholic High School   1972 — 1975
HS Diploma, Computer and Information Sciences, General, As, Bs

Urban Community School   1966 — 1972
Graduated - 8th grade

Experience
MarketSource  May 2014 - Present
SmartSource Technical Staffing   January 2013 - Present
Subway  January 2010 - December 2013
Staples  October 2008 - October 2010
Zimmermann Printing Company   January 2000 - January 2005

Skills
Computer Repair, Sales, Customer Service, Manufacturing, Factory, Operating Systems, IT Operations, Maintenance & Repair, Warehouse Management, Forklift Operator, Demolition, Food & Beverage, Food Preparation, Microsoft Office, Management

Education
ITT Technical Institute-Lathrop   2015 — 2016
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator

ITT Technical Institute-Lathrop   2014 — 2015
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering

ITT Technical Institute-Greenfield   2004 — 2005
Associate's degree, computer and electrical engineering technology

Experience
SmartSource Technical Staffing   August 2015 - Present
The Buckle  October 2011 - Present
Fidelis Enterprises, Inc   July 2014 - August 2014
TJX  August 2010 - January 2012

Skills
Merchandising, Customer Service, Leadership, Customer Retention, Time Management, Social Networking, Inventory Management, Customer Satisfaction, Sales, Leadership Development, Microsoft Office, Organization, Recruiting, Interpersonal Skill, Work Ethic, Positive Team Player, Positive Can-do Attitude, Problem Solving, Self-confidence, Flexibility, Critical Thinking, Timely Decision Making, Facebook, Retail

Education
Aurora University   2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.55

Waubonsee Community College   2011 — 2013
Associate of Science (A.S.), Business Administration and Management, General

Experience
Con Edison  August 2015 - Present
Volt Workforce Solutions  June 2015 - July 2015
SmartSource Technical Staffing   August 2012 - June 2015
Cablevision  May 2008 - August 2012
Baldor Specialty Foods, Inc.   January 2006 - May 2008
St. George Title, Inc.   May 2003 - January 2006

Skills
Customer Service, Troubleshooting, Telecommunications, Account Management, Contract Negotiation, Networking, Call Centers, Sales, Microsoft Excel, Microsoft Office, Management, VoIP, Direct Sales, Customer Retention, Team Leadership, Switches, Hardware, Customer Satisfaction, Telephony, Managed Services, Cabling, Outlook, Team Building, IP, Wireless, Selling, Customer Experience, Project Management, T1, Salesforce.com, Broadband, Unified Communications, Solution Selling, Windows 7, CCNA, CompTIA A+, CompTIA Network+, Microsoft Certified...

Education
Borough of Manhattan Community College   2014 — 2015
Cisco Certified Network Associate, System, Networking, and LAN/WAN Management/Manager

Per Scholas   2014 — 2015
Advanced Certification Training, Corporate Wide Area Networking

Chubb Institute of Technology   2000 — 2000
Diploma, Network Engineering and Data Communications

Saint John's University   1989 — 1993
Bachelor of Science (BS), Paralegal Studies

Experience
SmartSource Technical Staffing   November 2014 - Present
Self-Employed in Early Childhood Nanny.   September 2009 - June 2015
Wiraya Sdn. Bhd   May 2005 - January 2006
Reliance Sd   January 2004 - July 2004
KFC  December 1997 - February 1998

Skills
Customer Service, Management, Microsoft Office, Switches, Troubleshooting, Networking, Windows 7, CompTIA A, Computer Hardware, Security, Operating Systems, TCP/IP

Education
Bunker Hill Community College   2015 — 2017
Network Technology and Administration Option, Network and System Administration/Administrator

Network technology academy institude   2013 — 2014
ComptiA A+ Cisco Certified Network Associate Routing and Switching Microsoft Window 7 Microsoft Serv

Reliance College   2002 — 2005
Travel and Hotel Management, Travel & Hotel Management

Informatic Technology   2000 — 2001
Computer IT, Computer/Information Technology Administration and Management

Experience
United Data Technologies  July 2015 - Present
Orange County Public Schools  March 2015 - July 2015
Orange County Public Schools  February 2014 - July 2015
Valencia College  September 2013 - February 2014
SmartSource Technical Staffing   July 2013 - February 2014
Staples  February 2012 - June 2013
Creative Computer Solutions  June 2010 - December 2011
Edison College  February 2011 - June 2011
State Senator Dave Aronberg   August 2009 - December 2009

Skills
PowerShell, HTML, PHP, Microsoft Office, Computer Repair, Programming, Windows, Computer Hardware, Linux, Technical Support, Java, Hardware, Operating Systems, C++, C, Help Desk Support, SQL, Windows 7, Windows XP, XP, Sales, Networking, Mac OS X, Troubleshooting, VB.NET, Access

Education
Florida State University   2014 — 2015
Bachelor of Science (B.S.), Computer Science

Valencia Community College   2012 — 2013
Bachelor's degree, Computer Engineering Technology/Technician, N/A

Edison State College   2008 — 2011
AA, General Studies

Experience
Villa Maria College, Buffalo, NY   January 2014 - Present
Buffalo reuseit   October 2011 - Present
Canisius College  June 2012 - January 2014
SmartSource Technical Staffing   2012 - 2012
WIS International  January 2011 - December 2011
Emedco inc   March 1988 - August 2005
Emedco inc.   January 1988 - January 2005
Catholic Health System  January 1998 - January 2001

Skills
Technical Support, Software Installation, Hardware, Computer Repair, Help Desk Support, Networking, Troubleshooting, Windows 7, Windows Server, Windows, Testing, Computer Hardware, Operating Systems, Printers

Education
Erie Community College   2008 — 2010
AAS, Computer Repair

Bishop Turner High School   1979 — 1983
High School Diploma

Buffalo Public Schools Adult Education
A+ Certification

Experience
Akron City Schools  February 2014 - Present
SmartSource Technical Staffing   2013 - 2013
Lockheed Martin  May 2000 - February 2012
ACS  2000 - 2001

Skills
Security, System Administration, Active Directory, Windows, DoD, Administration, Databases, Documentation, Information Assurance, Network Security, Security Clearance, Computer Security, Network Administration, Defense, Operation, Military, Servers, Operating Systems, DIACAP, DITSCAP, DCID 6/3, COMSEC, NIST, Security+, Cyber Security, FISMA, Nessus, Top Secret, Vulnerability Assessment, Security Engineering, NSA, CISSP, Nmap, IDS, Vulnerability, TS, Intrusion Detection, Vulnerability Management, DNS, CEH, Information Security..., CompTIA Security+, Management, Networking

Education
Kent State University   1983 — 1990
Bachelor of Business Administration (BBA), Computer/Information Technology Administration and Management

Experience
PCM- @ Nationwide Children's Hospital   February 2014 - Present
PCM - @ Nationwide Insurance.   May 2012 - Present
WorldWide Tech Services  April 2012 - May 2012
G4S Security Services  February 2007 - May 2012
Insight Global  January 2012 - January 2012
SmartSource Technical Staffing   September 2008 - November 2008
AirNet Systems  February 2002 - August 2007

Skills
Software Installation, Break Fix, laptop, Desktop Computers, Operating Systems, Windows XP Pro, Technicals, Windows, A+ Certified, Laptops, Hardware, HP, Troubleshooting, Printers, Security, Windows Vista, Windows XP, Customer Service, Computer Hardware, Management, Vendor Management

Education
DeVry University   2015 — 2019
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance

penn foster
Graduate, 2015 Computer Information System

Experience
SmartSource Technical Staffing   January 2015 - Present
Suntrust Banks Inc  July 2014 - February 2015
Spoken Reasons LLC   December 2011 - July 2014
Northrop Grumman Laser Systems  January 2014 - June 2014

Skills
Technical Support, Troubleshooting, Computer Hardware, Windows 7, Help Desk Support, System Administration, Citrix, OS X, Information Technology, Network Administration, Wireless Networking, Software Installation, Computer Repair, Help Desk Implementation, Active Directory, Operating Systems, Systems Engineering, Linux, Linux System..., Red Hat Linux, Red Hat Enterprise Linux, Microsoft Office, Microsoft Word

Education
LaSalle Technical Learning Center   2014 — 2015
Cisco Security Specialist, System, Networking, and LAN/WAN Managment

Perscholas Inc   2010 — 2010
A+ Certification

Miami Dade College   2008 — 2010
Associates of Arts, Computer Information Systems

Experience
Cerebral Palsy of Massachusetts  November 2014 - Present
Benoit Language Services  September 2014 - Present
Self  May 2006 - December 2014
Partners HealthCare International  November 2009 - November 2014
SmartSource Technical Staffing   October 2011 - October 2011
Atlantic Associates  July 2009 - November 2009
TAC Worldwide (now known as Advantage Technical Resourcing)   July 2009 - July 2009
Atlantic Associates  January 2009 - April 2009
Kforce Technology Staffing  November 2008 - January 2009
TAC Worldworld (now known as Advantage Technical Resourcing)   August 2008 - January 2009

Skills
Troubleshooting, Active Directory, VMware, Windows XP, Windows Server, Windows, XP, Microsoft Office, DNS, Hardware, Microsoft Exchange, SharePoint, Linux, SQL, Firewalls, Customer Service, Windows 7, Windows 8, Outlook, Access, Excel, Word, Operating Systems, HTML, Computer Hardware, Administration, CSS, Problem Solving, iOS, Android, Blackberry Enterprise..., Blackberry, Fedora, Ubuntu, Gnome, KDE, TCP/IP, Endpoint Security, Hardware Diagnostics, Operating Budgets, User Interface, Permissions, Live Meeting, Skype, Cisco Meeting Place, Polycom Video..., Multitasking Skills, Team-oriented, Print Servers, Medical Interpreter...

Education
Bristol Community College   2011 — 2011
HITECH Grant, Health IT, Electronic Medical Records

Northeastern Illinois University   2003 — 2005
Master's Degree, Computer Science

Chiang Mai University   1993 — 1997
Bachelor's Degree, Agricultural Machinery Engineering

Experience
Triseklion Inc.   January 2014 - Present
Triskelion Inc.   2004 - 2014
McGraw-Hill (contract)   June 2013 - August 2013
Helping Hand PC Services & Networking   April 2012 - February 2013
INOC LLC  October 2011 - November 2011
SmartSource Technical Staffing   October 2010 - March 2011
BP  March 2009 - May 2010
BP  2006 - September 2008
BP  August 2004 - September 2008
Lou Malnati's  2004 - 2006

Skills
Telecommunications, Process Improvement, POS, Visio, Windows, Troubleshooting, Project Management, Team Leadership, Management, Business Development, Budgets, Integration, Testing, Vendor Management, Product Development, Cross-functional Team..., Software Documentation, Access, Leadership, Program Management, Quality Assurance, Networking, Technical Support, Competitive Analysis, Team Building, Business Analysis, MS Project, Servers, System Deployment

Education
North Central College   1985 — 1991
BA, Business

College of DuPage   1973 — 1975
AAS, Electronics Technology

Experience
Unemployed - Looking for Work IT as a Computer Hardware Technician   November 2007 - Present
SMARTECH & Associates, LP   August 2014 - September 2014
Worldwide TechServices  November 2013 - May 2014
SmartSource Technical Staffing   November 2013 - November 2013
SmartSource Technical Staffing   October 2013 - October 2013
SmartSource Technical Staffing   October 2013 - October 2013
National Cable Technicians   September 2013 - October 2013
Genesis Oilfield Pipe & Supply   September 2013 - September 2013

Skills
Install / Break / Fix..., Windows 7, Software Installation, Laptops, Computer Hardware, Printers, Computer Repair, CompTIA A+ Certification, Workstations, Desktop Computers, Customer Service

Education
Ashworth College   2012 — 2013
Diploma, Computer Service and Repair: Hardware

Louisiana Technical College, Lafayette campus   2001 — 2007
Associate of Applied Technology, Computer Support Specialist

Experience
Frontier Communications  January 2015 - Present
Windstream Communications  October 2010 - January 2015
SmartSource Technical Staffing   2013 - 2015
SmartSource Technical Staffing   2013 - 2015
SmartSource Technical Staffing   2013 - 2015
Windstream  October 2007 - October 2010
Expedient Data Centers  January 2006 - October 2007

Skills
T1, VoIP, IP, Computer Network..., Telephony, SIP Trunking, DSL, MPLS, LAN-WAN, Frame Relay, ISDN, Risk Management, Ethernet, Routers, Switches, Troubleshooting, Networking, Technical Support, Telecommunications, ATM Networks, WAN, Broadband, Data Center, Cisco Technologies

Education
ITT Technical Institute-Greenville   2010 — 2012
(BA) Information Security Systems, Computer and Information Systems Security

ITT Technical Institute-Indianapolis   2004 — 2006
Associate's degree, Computer Systems Networking and Telecommunications

Experience
SolarCity  April 2014 - Present
SmartSource Technical Staffing   January 2013 - Present
Positive Energy Consultants, LLC.   March 2010 - Present
GreenFaith/Green Market Solution   March 2010 - September 2011
Elliott Newcomb Design   June 2001 - November 2006
Advanstar Communications  January 2000 - June 2001
Lockheed Martin, Inc  July 1998 - January 2000
Chase Manhattan Bank  December 1996 - July 1998
New York Hospital  January 1994 - December 1996
NYC School Construction Authority  June 1989 - November 1992

Skills
Energy, Sustainability, Environmental Awareness, Energy Audits, Green, Sustainability..., Solar Energy, Energy Conservation, Sustainable Business, Energy Efficiency, Strategic Planning, Team Building, Renewable Energy, Energy Management, Networking, Troubleshooting, Project Management

Education
The Cittone Institute   1988 — 1990
Computer Science, Programming & Application Support

Middlesex County College   1985 — 1987
Associate's degree, Business Marketing

Experience
FedEx  June 2011 - Present
Michaels DC   August 2012 - January 2013
ReliaSource  November 2011 - November 2011
SNI Technology  May 2009 - August 2011
Barrister Global Services Network  December 2010 - July 2011
SmartSource Technical Staffing   June 2011 - June 2011
Beauclerc Elementary   August 2009 - June 2011
Sullivan and Cogliano  March 2011 - May 2011
Insight Global  October 2010 - December 2010
Field Solutions  September 2010 - December 2010

Skills
Customer Service, Construction, Distribution, Excel, Integration, Insurance, Internet, Java, Kronos, Logistics, Team Leadership, Microsoft Office, Mentoring, Manufacturing, Social Networking, Operations, Outlook, Organizing, PowerPoint, Quickbooks, Quality Assurance, Customer Relations, Research, Public Relations, Retail, Problem Solving, Team Building, Troubleshooting, Teamwork, TCP/IP, User Experience, Utilities, User Interface, VoIP, VMware, Word, Windows, Wireless, WWAN, Computer Hardware, Software Installation, Software Implementation, Microsoft Word, Microsoft Excel, Technical Support, System Administration, Operating Systems, Active Directory, Software Documentation, XP

Education
Fasttrain of Jacksonville   2009 — 2010
MIS, Information Technology

Johnson County Community College   1986 — 1991
None, Paralegal

Experience
Client Technology Services   February 2015 - Present
Decision One - http://decisionone.com/ - North America's Largest independent IT support organization   February 2015 - Present
KFORCE GLOBAL SOLUTIONS, INC  2013 - Present
Barrister Global Services Network  2013 - Present
SmartSource Technical Staffing   2013 - Present
eBryIT, Inc.   2013 - Present
ROBETEK TeleMedia   January 2009 - Present

Skills
Motion Graphics,..., Print & Web Design, Marketing, Creative Direction, Photography, Brand Development, Web Design, Social Media, Editing

Education
Pitt Community College   2010 — 2013
Advertising/Graphics Design, Advertising & Graphics Design, Total GPA 3.89

Edgecombe Community College   1987 — 1988
Engineer's Degree, Basic Electronics, Incomplete

Experience
SmartSource Technical Staffing   September 2014 - Present
Hyper Microsystems  September 2013 - September 2014
Plexus Corp. with Gold Star Solutions   May 2013 - July 2013
Encore Repair Services, Inc. with Kay and Associates   January 2013 - May 2013
Express Employment Professionals  October 2012 - January 2013
Nissan Forklift Corp with Aerotek   July 2012 - September 2012
Sage Products with Express Employment Professionals   February 2011 - June 2012
Knaack Mfg LLC   October 2003 - July 2008
Brown Printing Company, Woodstock, IL   July 2000 - October 2003
Snap On Tools, Crystal Lake, IL   April 1999 - July 2000

Skills
Forklift Operator, Visual Basic, Management, CSS, Computer Repair, Supervisory Skills, Networking, Warehousing, Troubleshooting, Hardware, Software Documentation, Distribution Center..., HTML, Quality Control, Electronics, Shipping, Data Entry, Computer Hardware, Testing, Software Installation, Access, Windows 7, Technical Support, Laptops, Operating Systems, Servers, Windows, Windows XP, Forklift Operation

Education
McHenry County College   2013 — 2015
Associate's degree, Manufacturing Management

DeVry University   2010 — 2013
Bachelor of Science (BS), Computer Information Systems - Integration and Analysis

Kaplan University   2009 — 2010
Associate of Science (AS), Computer Information Systems

Ashworth College   2009 — 2009
Diploma, Electrical Professional

Cary-Grove High

Experience
Apathy Ink Productions   January 1991 - Present
SmartSource Technical Staffing   June 2007 - Present
Town Planner/Peapod Publishing   January 2013 - Present
Guarantee Trust Life Insurance/La Salle Network   April 2015 - August 2015
Actavis/Insight Global Staffing   July 2013 - July 2014
Undine Press   October 2012 - October 2013
Patton & Patton   August 2010 - June 2013
MGM Mirage/TekSystems   February 2011 - April 2011
Unisys/Radient Systems/HughesCorp   December 2010 - December 2010
Harrah's Entertainment Inc.   September 2010 - November 2010

Skills
Active Directory, Troubleshooting, Servers, Software Installation, Technical Support, Help Desk Support, Hardware, HP, Windows, Laptops, Windows 7, Printers, Maintenance, Peripherals, Operating Systems, Windows Server, Computer Hardware, VMware, Networking, Computer Repair, Remote Desktop, Citrix, VPN, Microsoft Exchange, Network Administration, Routers, System Administration, OS X, Windows Vista, Information Technology, Switches, A+ Certified, TCP/IP, Lotus Notes, Computer Security, Antivirus, System Deployment, Firewalls

Education
College of Southern Nevada   1997 — 2005
Secondary Education, Computer Information Technology

Sunset High School   1981 — 1982
Diploma, General Studies

Las Vegas High School   1977 — 1981
Diploma, General Studies, 9-12

Experience
Converged Digital Networks   May 2012 - Present
We Care Recycling   January 2011 - September 2012
Cisco Certified Partner   August 2010 - December 2010
SmartSource Technical Staffing   2007 - 2008
First Edge Solutions  2006 - 2007
Thomas Reprographics  2005 - 2006

Skills
Lead Generation, New Business Development, Negotiation, Solution Selling, Direct Sales, B2B, Account Management, Strategic Partnerships, Sales Management, Social Networking, Unified Communications, Social Media Marketing, Telecommunications, Virtualization, Executive Level..., Creative Business..., Corporate Sales..., Project Management, Financial Analysis, Strategic Planning, Customer Satisfaction, Cloud-Based Services, Audio Conferencing, Communications and..., SIP Equipmen, Instant..., Contact Center, IP Communications..., Ethernet, Mitel SIP Phones, Solution Implementation, Bandwidth, Voice Mail/Unified..., Cloud-based, Contact Centers, Social Media, Networking, VoIP, Client Advocate, Wireless, Consulting, Mobile Devices, Customer Relations, Advertising, Business Intelligence, Enterprise Software, Marketing, Sales Operations

Education
Arizona State University   1996 — 1998
Liberal Arts and Sciences/Liberal Studies

College of DuPage   1994 — 1996
A.A., Science

Mitel University
Mitel

Experience
Indiana Toll Road Concession Company   October 2014 - Present
Express Employment Professionals  November 2013 - October 2014
SmartSource Technical Staffing   August 2013 - August 2013
Diamond Martial Arts - LLC.   September 2012 - May 2013
Data Ltd   November 2011 - May 2013
The LaPorte Savings Bank   March 2007 - September 2011
LaPorte Community School Corporation  2005 - 2006
La Porte Community School Corp. Technology Division   June 2005 - August 2005

Skills
Windows Operating..., iOS Devices, Android Devices, Windows Server, Computer Hardware Repair, Tablet Repair, Smart Phone Repair, Martial Arts Instruction, Event Coordination, Microsoft Exchange, Active Directory, MacAfee Enterprise, Kaspersky Enterprise, Acronis, Norton Ghost, GFI End Point Security, Cross Tec EMS & Remote, VPN Solutions, VM Ware, Virtual Servers, Remote Desktop..., Computer Repair, Server Maintenance, Adobe Acrobat..., Document Creation, Website Management, Mac Repair, Information Technology, Printers, VPN, Event Planning, Servers, Windows, Android, Customer Service, Hardware

Education
Purdue University North Central   2007 — 2010
Computer Information Technology

Ivy Tech Community College   2005 — 2007
Information Systems

La Porte High School   2000 — 2004
High School Diploma, Information Technology

Experience
Geek Technologies   April 2009 - Present
Synergy Technical Solutions Corporation  March 2014 - June 2015
SmartSource Technical Staffing   September 2013 - June 2015
DIRECTV  October 2012 - January 2013
Dish Network  January 2012 - June 2012

Skills
Computer Hardware, Computer Repair, Networking, Network Security, Cisco Routers, Computer Security, Satellite Networking, Satellite Communications, Linux, Red Hat Linux, Telecommunications, LCD TV Repair, LED Repair, Software Installation, Hardware, Technical Support, Troubleshooting, Routers, Servers, Switches, VPN, DNS, Operating Systems, DHCP, System Administration, Firewalls

Education
Keiser University-Ft Lauderdale   2009 — 2011
Associate of Science (A.S.), Information Technology/Networking Security

Experience
Top Golf  August 2015 - Present
SmartSource Technical Staffing   August 2013 - September 2013
US Health Group  March 2013 - August 2013
DuPage County Court House   2002 - 2012

Skills
Highly self-motivated, Time Management, Collaborative Problem..., Customer Service, Team-oriented, Worked Sturdily with..., Fluent in Greek, Team Oriented, Trained New Employees, Exceptional Customer..., Handled Cash Flow..., Work in A Fast-paced..., Multi-tasking Skills, Exceptionally well..., Delivering Exceptional..., Communication Skills, Outlook, Microsoft Excel, Data Entry, Microsoft Word, BLAST, Employee Training, Cash Flow, Case Management, Cash Handling, PowerPoint, Timesheet, Teamwork

Education
College of DuPage   2002 — 2003
Associate's Degree, Criminal Psychology, 4.0

Wheaton Warrenville South   1997 — 2001
High School

Experience
Loyalty Busiuness Solutions LLC   September 2015 - Present
SmartSource Technical Staffing   July 2011 - Present
Barrister Global Services Network  January 2011 - Present
AITP  2012 - 2014
Manpower Professional  April 2000 - December 2000
P.G. County DSS   May 1998 - January 1999
Circuit City  April 1992 - May 1998
Crossland High School   January 1998 - January 1998
Netcom Integration Tech. Inc   December 1996 - July 1997
Soho Sales Counselor   August 1988 - July 1990

Skills
Troubleshooting, Technical Support, Networking, Unix, Information Technology, Software Documentation, System Administration, Active Directory, Windows 7, XP, Software Installation, Laptops, Hardware, Printers, Windows, Help Desk Support, Lotus Notes, Windows XP, Help Desk - Call Center, Help Desk - Deskside, Customer Relations, Telecommunications, Management, Call Center, Analysis, Business Development, ITIL, Access, iPad Support, Mobile Devices, Automotive Repair, Economics

Education
Trident Technical College   2012 — 2014
Associate's Degree, Computer Technology-Information Systems Specialist, 3.5 GPA

Charleston Southern University   1983 — 1989
Bachelor of Science, Economics, C

Williamsburg Technical College   1982 — 1983
Transfer, Automotive Technology, C+

Experience
SmartSource Technical Staffing   July 2015 - Present
Hewlett-Packard  March 2013 - December 2014
State Farm  October 2012 - February 2013
McDonalds  June 2011 - October 2012
Kelly Services  August 2010 - December 2010
Mission Based Books   December 2009 - May 2010
H&R Block  November 2005 - April 2009

Skills
Microsoft Office, Mac OS X, Windows, Network Administration, Network Design, PC, Apple iOS, Android, Database Design

Education
ITT Technical Institute-Canton   2003 — 2006
Associates, Computer Network Systems

Faithway Baptist High School   1997 — 2001
Diploma

Experience
Sentinel Technologies  May 2015 - Present
TransTech IT Staffing  August 2014 - April 2015
SmartSource Technical Staffing   July 2007 - June 2014
Group III Promotions Inc   1995 - 2000

Skills
Team Building, Technical Recruiting, Team Leadership, Onboarding, Talent Acquisition, Program Development, Contract Recruitment, Screening Resumes, Account Management, Sales, Sourcing, Marketing Strategy, Client Development, Recruiting, CRM, Internet Recruiting, Consulting

Education
Illinois State University   1986 — 1990

Illinois State University-Normal IL   1986 — 1990
Communications

St Francis High school

St Francis High school

Experience
Syntel  October 2012 - July 2015
Carlton Forge Works  May 2011 - May 2012
Robert Half Technology  July 2011 - April 2012
Global Resources, LTD  May 2009 - October 2011
Prosum  January 2011 - April 2011
Native Staffing  2011 - 2011
SmartSource Technical Staffing   August 2010 - October 2010
Smart Source, INC  August 2010 - October 2010
Global Resources, LTD  May 2009 - September 2010
Jimmy J Wiley   January 2009 - April 2009

Skills
Windows 7, Testing, Windows Server, Servers, Troubleshooting, XP, Visio, Software Documentation, Technical Support, Dreamweaver, Hardware, Software Installation, Networking, Operating Systems, Windows XP, Network Security, Printers, Help Desk Support, Information Technology, VPN, System Deployment, Routers, Switches, Wireless Networking, Active Directory, Laptops, Citrix

Education
Long Beach City College   2007 — 2007
Some College, Computer Business Information Systems

Long Beach City College   2005 — 2006
Information Technology Classes

November 2005 Institute of Network Technology -Signal Hill   2005 — 2005
Computer and LAN Technology

November 2005 Institute of Network Technology -Signal Hill   2005 — 2005

Long Beach City College
Computer Business Systems, Computer Business Information Systems

Experience
SmartSource Technical Staffing   August 2015 - Present
idesygn Creative, L.L.C.   August 2012 - Present
YMCA of Memphis & the Mid-South  June 2010 - Present
IDesygn Creative, LLC   June 2009 - August 2009
YMCA of Greater St. Louis  June 2006 - December 2007
Lindenwood University  August 2005 - May 2006
Self Employed (Freelance)   March 2000 - June 2005

Skills
Maya, 3D animation, Dynamic Simulation, Adobe Creative Suite, Linux, Anatomy, Microsoft Office, Swimming, Web Development, Mudbox, PHP, CSS3, Computer Animation, Traditional Animation, Photoshop, CSS, Illustration, Animation, After Effects, Character Animation, Premiere, 3D, Storyboarding, Rigging, Flash Animation

Education
Savannah College of Art and Design   2007 — 2011
B.F.A., Animation

Saint Charles Community College   2006 — 2007
Fine Art

Lindenwood University   2005 — 2006
Fine Art, Theatre

Experience
D & J Computer-EMS, LLC   March 2014 - Present
SmartSource Technical Staffing   March 2015 - July 2015
DTE Energy  September 2014 - December 2014
Tri State Expedited Svc   January 2011 - March 2014
Nielsen Media Research  June 2002 - October 2008

Skills
Active Directory, Information Technology, Windows System..., Windows Server, Network Administration, Software Installation, IT Service Management, Technical Support, Operating Systems, Desktop Administration, Windows 8, Computer Network..., Windows Services, Microsoft Technologies, IT Strategy, Symantec Endpoint..., Wireless Networking, Customer Service, VMware Server, Disaster Recovery, Microsoft Exchange, Microsoft SQL Server, IT Hardware Support, Symantec Antivirus, Microsoft Office, Desktop Support..., Remote Desktop, Virtual PC, Customer Support, Network Design, Network Engineering, Network Architecture, Storage Management, IT Solutions, Cisco Routers, Dell Switches, Citrix, Microsoft Server Support, Sonicwall, Cisco Wireless, LAN-WAN, Windows 7 Migration, Domain Management, Altiris Console, IIS, Windows Desktop..., IT Operations, Problem Analysis, Enterprise Anti-Virus, Enterprise Software

Education
Henry Ford Community College   2015 — 2020
Bachelor’s Degree, Computer Engineering, Fall of 2015

Experience
Teva Pharmaceuticals  June 2013 - Present
Pinnacle Hospitality  June 2011 - April 2013
Peak Systems  August 2009 - May 2011
SmartSource Technical Staffing   April 2009 - July 2009
American Airlines  October 2003 - September 2008

Skills
Active Directory, Network Administration, Windows Server, Troubleshooting, VMware, Windows XP, Windows 7, Computer Hardware, Network Security, VPN, CompTIA A+ Certification, SCCM, Endpoint Security, RSA Security, Office 365, Windows 8, Security, Microsoft Office

Education
Florida Career College-Miami
Computer Systems Engineer

Experience
ThreatTrack Security Inc.  June 2012 - Present
SmartSource Technical Staffing   October 2011 - June 2012
Overway Networks, Inc.   April 1995 - October 2011
Valpak  January 1993 - April 1995
Med Support Group   March 1992 - January 1993
Prince Corporation  September 1982 - April 1991
Old Kent Bank and Trust   September 1979 - September 1982

Skills
Network Security, Antivirus, Computer Security, Security, Firewalls, Active Directory, Information Security, VMware, Windows Server, Cloud Computing, SaaS, Troubleshooting, Virtualization, Malware Analysis, Enterprise Software, Salesforce.com, Technical Support, Networking

Education
Grand Rapids Community College   1987 — 1991
Associate of Arts (A.A.), Business

Grand Valley State University   1976 — 1977
Forensic Science and Technology

Experience
SmartSource Technical Staffing   January 2010 - Present
Technician Professionals LLC   January 2007 - Present
UTMB  January 2000 - April 2005
Daticon  January 1992 - January 2000

Skills
Troubleshooting, Remote Desktop, Disaster Recovery, Norton Ghost, Windows Server, Servers, System Administration, Windows Vista, Windows 7, Software Installation, Printers, VMware, Active Directory, XP, Computer Hardware, Technical Support, Laptops, Help Desk Support, A+ Certified, Windows XP, Antivirus, Operating Systems, DHCP, Network Administration, System Deployment, Hardware, Workstations, Routers, CompTIA A+

Education
Indiana Institute of Technology   2009 — 2012
Associate's degree, Business Administration, Management and Operations, 2.91

Texas State Technical College Waco   1983 — 1984
Associate's degree, Information Technology

Heights

Experience
American Greetings  October 2012 - Present
Clemson University  November 2011 - September 2012
SmartSource Technical Staffing   October 2011 - November 2011
M. Davis and Company   April 2011 - November 2011
Pomeroy Sales   August 2011 - September 2011
PHILADELPHIA VETERANS MULTI   December 2009 - March 2011
Edward Jones  January 2007 - December 2008
COMMONWEALTH OF NEW JERSEY   April 2005 - December 2006
SunTrust Bank  September 2002 - April 2004
Clemson University  August 2000 - March 2002

Skills
CompTIA A+ Certified, CompTIA Network+..., COBOL, Testing, Mainframe, Databases, Microsoft Office, JCL, Programming, Computer Hardware, Hardware, Servers, Excel, Word, XP, SQL, Operating Systems, CICS, Windows, Access, DB2, Troubleshooting, Analysis, Quality Assurance, Active Directory, Scripting, Visual Basic, SQL Server, SDLC, IBM Mainframe, Application Development, HTML, VBScript, Documentation, ASP, VBA, z/OS, TSO, Lotus Notes, Deployment, Visio, ADSO, IDMS, CULPRIT, OLQ, IDD, OLM, CLIST, ISPF Dialog Manager, Panvalet

Education
LaSalle University   2012 — 2014
Master of Science (MS), CIS, 4.0

American College of Technology   2012 — 2013
A.A.S., Network Administration/ Information Security, A

Penn Foster   2012 — 2013
Diploma, Certified Personal Trainer, A

La Salle University   1982 — 1984
B.A, Computer Science, 2.81

Community College of Philadelphia   1980 — 1981
Associate of Arts and Sciences (A.A.S.), Data Processing, 3.54

Experience
T-Mobile  April 2015 - Present
TEKsystems  October 2013 - Present
SmartSource Technical Staffing   August 2013 - Present
Go2IT Group  August 2013 - February 2014
Balfour Beatty Construction  November 2007 - August 2012
Austin Industrial, Inc.   December 2003 - August 2006
United States Marine Corps  June 1993 - June 1997

Skills
Microsoft Office, Windows Vista, Access, Security Clearance, Top Secret, Windows 7, Postage Meter, Postal Automation, Postal Optimization, Desktop Computers, Office Administration, Back Office, QuickBooks, Microsoft Office 2007, Help Desk Support, XP, Software Installation, Windows XP, Military, Networking, Technical Support, Troubleshooting, Disaster Recovery, Printers, Operating Systems

Education
Dallas County Community College   2011 — 2015
Cisco Certified Network Associate, Network and System Administration/Administrator

Experience
WillTec Computer Forensics   December 2005 - Present
SmartSource Technical Staffing   July 2010 - July 2010
City of Portland  April 2008 - October 2008
Qualxserv  May 2007 - March 2008
Alaska Airlines  July 1998 - May 2007
Zwald Transport, Inc.   May 2004 - June 2005

Skills
Active Directory, Disaster Recovery, Data Recovery, Data Forensics, Data Governance, Windows 7, Windows Vista, Ubuntu, Wordpress, Netgear, Linksys, A+ Certified, Network Security, System Administration, Network Administration, Microsoft Office, Printers, Desktop Support, Tablet PC, Android, Laptops, OSI Model, Desktop Administration, Filezilla, Troubleshooting, Time Management, Customer Experience, FTK

Education
University of Phoenix   2008 — 2010
BS, Information Technology / Information Systems Security

Charter College-Anchorage   1997 — 1999
N/A, Computer Science / Networking

Experience
Space Flight Industries   November 2014 - Present
PcFix   December 2013 - Present
Home Standard Handyman Services   2005 - Present
SmartSource Technical Staffing   June 2013 - September 2013
CompuVest Corporation  February 2012 - July 2012
Nabtesco Aerospace Inc.  October 2007 - December 2008
Honeywell Inc.  January 2004 - October 2007
Honeywell Aerospace  2001 - 2004
Honeywell Aerospace  1999 - 2001
Honeywell Aerospace  1990 - 1999

Skills
Aerospace, Six Sigma, Customer Service, Program Management, Troubleshooting, Contract Management, Process Improvement, Negotiation, Procurement, Cross-functional Team..., Customer Support, Supply Chain

Education
Northwest University   2002 — 2004
Bachelor of Arts (B.A.), Organizational Management

Honeywell Internal   2005 — 2005
Green Belt, Six Sigma

Bellevue College   1996 — 1999
AS - Business Admin, General Business

Denver Institute of Technology   1982 — 1984
AS-Electronics Technology, Electronics

Experience
SmartSource Technical Staffing   October 2011 - Present
Pier 1 Imports  September 2009 - October 2011
Pier 1 Imports  April 2009 - September 2009

Skills
Talent Acquisition, Talent Assessment, Talent Management, Account Management, Candidate Screening, Candidate Development, Team Building, Management, Candidate Assessment, Team Leadership, Screening Resumes, Project Management, Applicant Tracking..., Training, Staff Development, Sourcing, Internet Recruiting, Vendor Management, Recruiting, Customer Service, Executive Search, Staff Augmentation, Staffing Services, Technical Recruiting, Recruitment Advertising, Contract Recruitment, Consulting, Process Improvement, Permanent Placement, Interviews, Leadership, Temporary Staffing, Networking, Screening, Information Technology, Temporary Placement, CRM, IT Recruitment, Onboarding, College Recruiting, Resume Writing, Benefits Negotiation, Cold Calling, Human Resources, Hiring, Employee Relations, SDLC, RPO, Organizational..., Business Networking

Education
Augustana College
Bachelor's, English Literature

American Institute of Interior Design
Professional Certificate of Interior Design—Dean’s List

Experience
Honeywell  May 2014 - Present
CMC & Maintenance Inc.   October 2013 - May 2014
SmartSource Technical Staffing   April 2012 - November 2013
Tetra Tech EM Inc.  May 2011 - April 2012
J.M. Waller Associates, Inc.   February 2007 - February 2011
York's Quality Air   2003 - 2006
SimplexGrinnell  1999 - 2002
Johnson Controls  1995 - 1999
Shambaugh & Son LP - Havel Bros.   1990 - 1996
Midwest Energy Management   1988 - 1990

Skills
Maintenance, Energy Conservation, HVAC, Energy Efficiency, Energy, Energy Audits, HVAC Controls, Integration, Electricians, Engineering, Construction, Commissioning, Renewable Energy, Facilities Management, Sustainability, Control Systems Design, Mechanical Engineering, Analysis, Building Automation, Automation, Engineers, Contract Management, Maintenance, Energy Management

Education
Manchester College
BS, Education / Engineering

CFMO-University   2007 — 2011
Instllation Energy Manager, Energy Management Training

Experience
SmartSource Technical Staffing   2014 - Present
SA IT Services  2012 - 2014
University of Phoenix  2011 - 2012
General Dynamics Information Technology  2011 - 2011
University of Phoenix  2010 - 2010
Barneys New York  2009 - 2010
TEKsystems  2009 - 2010
SJN   2009 - 2009
Unisys Corporation  2002 - 2009
Crowder College  2000 - 2001

Skills
Active Directory, Servers, Technical Support, Troubleshooting, Operating Systems, Windows 7, Software Installation, Hardware, Computer Hardware, Networking, TCP/IP, Visio, Laptops, Management, Microsoft Office, Leadership, Access, Windows Server, Information Technology, Help Desk Support, System Deployment, Software Documentation, Printers

Education
University of Phoenix   2011 — 2012
Master of Business Administration (M.B.A.)

TechSkills   2010 — 2010

University of Phoenix   2005 — 2007
Bachelor of Science

Crowder College   2000 — 2001
Associate's Degree

Experience
Hewlett-Packard  January 2012 - Present
BUSINESS TECHNOLOGY ARCHITECTS  July 2011 - July 2012
SmartSource Technical Staffing   2011 - 2011
Rocktech Computer Training & Technology   February 1995 - September 2010
Brown and Caldwell  2005 - 2007
Engineered Software Products   2002 - 2005
ARCHITECTURAL IMAGE MANUFACTURER   1994 - 2002
Woodruff Arts Center  January 1994 - February 1995
Diverse Computer Technology   September 1989 - September 1994
Classic Computer Systems   September 1984 - September 1989

Skills
Cisco Technologies, Virtualization, VMware, CCNA, Data Center, Integration, Networking, Servers, Troubleshooting, Active Directory, System Deployment, Security, Hardware, IT Service Management, Technical Support, TCP/IP, Network Administration, Storage, VMware Infrastructure, Red Hat Linux, StoreOnce D2D, 3PAR

Education
New Horizons Computer Learning Center   2011 — 2011
CCNA, Cisco Certified Network Associate

Javelin Technical Training Institute   2003 — 2004
A+,Net+, IT Professional Networking Technonlogy

Academy of Professional Drafting   1982 — 1984
Associates, Electro-Mechanical Design

Clark Atlanta University   1981 — 1982
Computer Science/Mechanical Egineering

Booker T. Washington

Experience
Canon Solutions America (Formally Canon Business Solutions)   November 2012 - Present
Contingent Network Services  April 2011 - Present
Educational Testing Service (ETS)   March 2012 - June 2012
C3i  February 2012 - March 2012
Educational Testing Service (ETS)   August 2011 - January 2012
SmartSource Technical Staffing   October 2011 - December 2011
Siemens  July 2008 - October 2010
Bristol-Myers Squibb \ Compucom   November 2000 - February 2008
Johnson & Johnson  February 2000 - July 2000
Telos Corporation  April 1998 - December 1998

Skills
Desktop Support, Desktop Hardware, Help Desk Management, Troubleshooting, Software Installation, XP, Active Directory, VPN, Laptops, Deployment, Operating Systems, Wireless, Computer Hardware, Hardware, Windows, Printers, Microsoft Office, Windows 7, Remedy, Problem Solving, Technical Support, Lotus Notes, Microsoft Exchange, Information Technology, BMC Remedy, Vendor Management, Cisco Technologies, Networking, HP, VoIP, System Administration, Software Documentation, IT Service Management, A+ Certified, Windows XP, Help Desk Support, Visio, Windows Server, Desktop Computers

Education
Brick Computer Science Ins.   1994 — 1997
Completion, Hardware, B

Brookdale Community College   1988 — 1990

Experience
Hyatt Hotels Corporation  January 2014 - Present
SmartSource Technical Staffing   April 2012 - January 2014
Sword Ciboodle (formerly Graham Technology plc)   June 2011 - April 2012
Riverside Publishing  February 2009 - June 2011
CompuSystems Inc.  April 2008 - December 2008
Axentis  December 2007 - March 2008
CNI  November 2005 - October 2007

Skills
Business Analysis, Requirements Analysis, Requirements Gathering, Software Documentation, Databases, Analysis, SDLC, Business Process, Visio, Management, User Acceptance Testing, Agile Methodologies, Software Project..., Unix, Project Management, User Experience, User Interface Design, Software Development, Vendor Management, SQL

Education
Milwaukee School of Engineering   1974 — 1977
Associate of Science (AS), Computer Engineering

Elmhurst College
Business Administration

Experience
SmartSource Technical Staffing   2013 - Present
Freelance  January 2000 - Present
GE Healthcare  May 1997 - July 2000

Skills
Graphic Design, Field Technicians, Windows 7 Migration, Computer Hardware, IT Operations, Shipping & Receiving, Teaching, Microsoft Office, Curriculum Design, Creative Writing, Social Media, Technical Writing, E-Learning, Budgets, Public Speaking, Research, Fundraising

Education
Milwaukee Area Technical College   2008 — 2012

Hamilton Highschool   1992 — 1995

Experience
SmartSource Technical Staffing   June 2013 - March 2014
Diebold  August 2007 - April 2008
Fry's Electronics  January 2006 - April 2007

Skills
Computer Hardware, Troubleshooting, Windows 7, Microsoft Office, Networking, System Administration, Network Security, Computer Security, Laptops, Windows Server, Windows 8.1, Web Design, Adobe Creative Suite, Computer Network..., VMware vSphere, Subnetting, Computer Repair, Network Administration

Education
Joliet Junior College   2013 — 2016
Computer Networking Technologist, Information Technology, 3.75

Joliet Junior College   2013 — 2016
Computer/Network Security Specialist, Information Technology, 3.75

Illinois Institute of Technology   1994 — 1997
Biology/Biological Sciences, General

jt west

Experience
SmartSource Technical Staffing   August 2014 - Present
Kforce Inc  May 2014 - Present
US Air Force Reserve  September 2000 - Present
United States Air Force  April 1993 - April 1997

Skills
Desktop Support, Customer Service, Software Installation, Operating Systems, Access, Troubleshooting, Computer Hardware, Laptops, Software Documentation, Windows 7, Hardware, XP, Network Administration, Active Directory, Microsoft Office 2007, Network Security, VMware, Windows Server, Routers, Printers, Networking, Windows, Visio, Technical Support, Security, Windows Vista, Integration, System Deployment, IT Service Management, OS X, Leadership, System Administration, Vendor Management, Information Technology, Training, Microsoft Office

Education
Keller Graduate School of Management of DeVry University   2007 — 2009
MBA, Security Management

Keller Graduate School of Management of DeVry University   2010 — 2011
MISM, Information Security

Experience
SABIC  November 2012 - February 2013
Geeks on Site  March 2012 - December 2012
SmartSource Technical Staffing   March 2012 - March 2012
The Bowery Mission & Kids With A Promise  September 2007 - October 2011
4G Data Systems Inc  February 2006 - January 2007
Rutgers University  September 2003 - October 2004
Jamas Children’s University   September 1999 - October 1999
Xerox  September 1998 - February 1999

Skills
hardware repair..., Software Installation, Laptops, HP, Printers, Scanners, Troubleshooting, Desktop Computers, Windows XP, Computer Repair, A+ Certified, Hardware, Computer Hardware, Technical Support, Networking, Windows 7, Active Directory

Education
Ace Computer Training Center   2011 — 2011
Network+ / MCITP

Per Scholas   2007 — 2007
A+ Certified Technician, A+, copiers, printers, etc..

Dover Business College   2005 — 2006
Microsoft Office Training

County College of Morris   1995 — 1997
Associate of Applied Science, Graphic Design

Experience
SmartSource Technical Staffing   May 2015 - Present
Sears Holdings Corporation  November 2014 - May 2015
TEKsystems  December 2007 - October 2014
TEKsystems  2006 - 2007
Manatee County Rural Health Services, Inc.   2004 - 2006
Glenroe Techologies, Inc.   2000 - 2003
Sarasota County Government  1999 - 2000
Sarasota County Government  1997 - 1999
Sarasota County Government  1996 - 1997

Skills
Service Delivery..., IT Management, Vendor Management, Lean Six Sigma, SOP, DMAIC, 5S, Security Patch..., Change Management, Incident Management, Troubleshooting, Root Cause Analysis, Operations Management, SLA, KPI Reports, Financial Accounting, P&L, Data Center, Disaster Recovery, Physical Security..., Servers, Microsoft Windows, Active Directory..., Microsoft Office, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Dynamics, Networking, Cisco Routers, Structured Cabling, Fluke, Certified Novell..., NDS, Novell Netware, Maximo, Cognos, Telecommunications, Customer Service, Customer Support, IT Outsourcing, Sales, Cycling, Cultural Awareness, Management, Team Leadership

Education
Indiana University - Kelley School of Business
BS, Finance

Experience
Rockwell Automation  April 2015 - Present
ASM Research  July 2014 - February 2015
SC Johnson - (Adecco Technical)   May 2014 - June 2014
SmartSource Technical Staffing   April 2014 - April 2014
ManpowerGroup  November 2013 - March 2014
Modis  November 2013 - November 2013
Cisco and RW Baird for Smartsource - (contract assignment)   July 2013 - November 2013
BMO Financial Group  August 2012 - June 2013
Milwaukee Public Schools (MPS)   December 2010 - May 2012
Wellpoint, Case IH, Dell, Harris Bank, Merril Lynch, Harris Bank, AT&T and United States Post Office   May 2005 - December 2010

Skills
Technical Support, XP, Active Directory, Troubleshooting, Windows Server, Network Administration, Windows 7, DHCP, Windows XP, TCP/IP, Computer Hardware, Cisco Technologies, Windows, DNS, VPN, Video Conferencing, Multimedia, Infrastructure, Microsoft Office Suite, HP Data Protector

Education
Waukesha County Technical College   2006 — 2008
Associate of Science (AS), Network Specialist

Milwaukee Area Technical College   1998 — 2001
Associate of Science (AS), IT Computer and Network Specialist

Milwaukee Area Technical College   1990 — 1997
Associate of Science (A.S.), Electronic Technology

Experience
Comcast Cable  February 2011 - Present
SmartSource Technical Staffing   October 2010 - December 2010
Covidien  August 2007 - October 2009
OOCL Logistics  February 2005 - May 2007

Skills
SQL, Windows Server, AS400 system, Autosys, LDAP Administration, AutoCAD, Active Directory, Pointsec, PGP, IIS, VDI, Citrix, Avaya IP Telephony, Symantec Backup, SCCM, BMC Remedy, techincal support, GE Fanuc Automation, MES, Mac OS, iOS, Technical Support

Education
Auburn University   2001 — 2004
Bachelor Of Science, Computer Science

Experience
Atos  July 2015 - Present
ACS, Inc\Xerox   June 2012 - June 2015
S&R Resources, Inc   May 2012 - June 2012
Smartech and Associates, L.P.   April 2012 - April 2012
S&R Resources, lnc   March 2012 - March 2012
SmartSource Technical Staffing   March 2012 - March 2012
Robert Bosch  April 2007 - October 2011
ROBERT BOSCH, LLC  April 2007 - October 2011
ROBERT BOSCH, LLC via TEK SYSTEMS   February 2006 - April 2007
Trinity Information Services  October 2005 - February 2006

Skills
Netbackup, Inventory Management, Active Directory, Windows Server, Troubleshooting, Data Center, DHCP, XP, Operating Systems, System Administration, Hardware, Technical Support, Software Installation, Help Desk Support, Networking, Windows, ERP, Team Leadership, Cross-functional Team..., Server Administration, SAP, Printers, Databases, Information Technology, DNS, Network Administration, Servers, Disaster Recovery, Windows XP

Education
Ivy Tech Community College
AS, Computer Information Systems, Computer Programming/Systems Analysis concentration

Ivy Tech Community College
Technical Certificate, Computer Information Systems, PC Support & Administration

Experience
SmartSource Technical Staffing   April 2012 - Present
Camp Grayling Military Training Base   May 2011 - October 2011
Camp Grayling Military Training Base   May 2010 - September 2010
Camp Grayling Military Training Base   May 2009 - October 2009

Skills
CompTIA N+ Certified

Education
Ferris State University   2007 — 2012
Information Security and Intelligence w/ Specialization in Digital Forensics, Bachelor of Science in IT, May 5th, 2012

Kirtland Community College   2004 — 2007
Liberal Arts, Associates

Experience
Computer Sciences Corporation  October 2014 - January 2015
CompuCom  January 2014 - August 2014
Insight Global  September 2013 - January 2014
MurTech Consulting  August 2013 - August 2013
SunGard Availability Services  July 2013 - July 2013
SmartSource Technical Staffing   April 2013 - July 2013
Geeks Onsite USA   December 2012 - July 2013
Native Staffing  April 2013 - May 2013
Metters, Inc. for Hewlett-Packard - ACES Contract   June 2012 - August 2012
ComputerNet Resource Group for CompuCom   May 2011 - July 2011

Skills
Troubleshooting, Operating Systems, XP, Windows, Microsoft Office, Engineering, AutoCAD, Outlook, Word, Excel, Documentation, CAD, Access, Computer Hardware, Construction, Photoshop, Customer Relations, Problem Solving, Windows Server 2003, WSUS, Customer Service, Desktop Support, Software Installation, Printers, PowerPoint, Active Directory, Windows 7, Visio, Supervisory Skills, Cisco, Workstations, Switches, Network Administration, Microsoft Word, Microsoft Excel, Windows Server, Technical Support, Software Documentation, System Deployment, Integration, Routers, Wireless Networking, Virtualization, HP, Information Technology, System Administration, Help Desk Support, Laptops, Networking, Cisco IOS

Education
Cuyahoga Community College   2012 — 2013
Cisco Certifications, Network, Voice and Wireless, --

DeVry University   1999 — 2004
B.S., Network Communications & Management

Northern Maine Technical College   1989 — 1992
Associates of Applied Science, Computer Engineering Technology

Military Technical Training Academy   1985 — 1986
Associates Civil Engineering Technology

Experience
Bristol Good Neighbors   October 2011 - April 2013
SmartSource Technical Staffing   January 2010 - February 2011
DecisionOne  October 2009 - February 2011

Skills
Active Directory, Troubleshooting, VMware, XP, Computer Hardware, Hardware, Software Installation, Windows 7, Communication Skills, Laptops, Wireless Networking, Printers, Networking, Information Technology, Software Documentation, System Administration, Citrix, Operating Systems

Education
Holyoke Community College   1982 — 1984
Associates, Computer Electronics

Assumption College   1973 — 1977
Bachelor of Arts (B.A.), Psychology / Education

Community College of Rhode Island

Experience
SmartSource Technical Staffing   June 2013 - Present

Skills
Small Engine Repair, Computer Maintenance, Computer Repair, Laptops, Technical Support, Telecommunications, Windows XP, Troubleshooting, Windows, Customer Service, Technical Training, Call Centers, Software Installation

Education
Fouke High School   1997 — 2009
Diploma, K-12

DeVry University-Texas

Experience
RL Canning  February 2014 - Present
Advanced Technology Services  January 2013 - January 2014
SmartSource Technical Staffing   February 2012 - January 2013
Town Square Bank  August 2011 - February 2012
Apple  October 2010 - July 2011

Skills
Help Desk Support, Active Directory, Servers, Windows Server, Troubleshooting, Network Administration, Laptops, Hardware, Operating Systems, Management, iOS, Networking, Windows, Security, Windows 7, Technical Support, Computer Repair, Remote Desktop, A Certified, Cisco Certified

Education
Western Governors University   2012 — 2015
Bachelor's degree, IT Security

Ashland Community and Technical College   2008 — 2010
Associate of Science (A.S.), Information Technology

Experience
SmartSource Technical Staffing   February 2014 - Present
East End Disability Associates   April 2012 - February 2013

Skills
Research, Microsoft Office, Curriculum Design, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Social Media, Public Speaking, Nonprofits, Teaching

Education
Briarcliffe College   2004 — 2006
Bachelor of Business Administration (BBA), Information Technology

Suffolk County Community College   2001 — 2004
None, Criminal Justice/Police Science

Experience
Interface Computer Communications  April 2014 - Present
SmartSource Technical Staffing   2013 - Present
Peak Systems, Inc.   March 2004 - September 2006
Key Systems Consulting, Inc.   March 2002 - August 2004

Skills
Windows 7, Technical Support, Computer Hardware, Networking, Windows XP, Software Installation, Troubleshooting, Windows Vista, Hardware

Education
Ace Computer Training Center   2007 — 2008

Micropower Career Institute   2000 — 2001

Experience
SmartSource Technical Staffing   August 2014 - Present
Wide Open West  2000 - 2014
Black Hills State University  October 1997 - May 2000

Skills
Technical Support, System Administration

Education
Black Hills State University   1994 — 2000
History