Grande Communications Networks LLC
Industry: Telecommunications company
DescriptionGrande Communications is a United States telecommunications firm, based in San Marcos, Texas, that uses a fiber optic and cable network to offer broadband services. The company was established in 1999 when it was the recipient of the largest round of venture capital funding in Texas. Headquarters: Princeton, NJ Owner: RCN Corporation (Patriot Media) Founded: 1999 Type of business: Subsidiary
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Grande Communications Networks LLC Employees
The Burns-Magee Group August 2014 - Present
Grande Communications Networks LLC April 2011 - August 2014
PGA TOUR August 2005 - April 2011
Skills
Sales, Sales Operations, Management, Direct Sales, Cold Calling, Account Management, Sales Process, Microsoft Excel, Retail, Leadership, Sales Management, Team Building, Selling, Strategic Planning, Marketing Strategy, Contract Negotiation, New Business Development, Customer Satisfaction, Marketing, Team Leadership, Training, B2B, Sales Presentations, Microsoft Word, Sports, Recruiting, Construction, Transportation
Education
Collin County Community College 2008 — 2010
General Studies
Wayne State College 2004 — 2005
Art/Art Studies, General
Evernote February 2015 - Present
Trusource Labs June 2014 - Present
AmeriCorps July 2013 - June 2014
A+ Student Staffing January 2013 - June 2013
Mekong Think Tank September 2012 - April 2013
Hostelling International USA August 2011 - May 2012
Grande Communications Networks LLC January 2009 - December 2009
Skills
JIRA, Zendesk, Technical Support, iOS, Android, Salesforce.com, CRM, Salesforce Training, International Relations, International..., Program Management, Event Planning, Organizational..., Business Development, Community Development, Microsoft Office, Management, Project Coordination, Marketing Strategy, Task Management, Public Speaking, Organizational..., Project Management, Marketing Communications, Sales, Entrepreneurship, Cultural Sensitivity, ArcGIS, Data Collection, Adobe Acrobat, Customer Service, Research, Nonprofits
Education
Texas State University-San Marcos 2008 — 2012
Bachelor of Arts (BA), International Relations with a focus in International Business, 3.1 GPA
Saddleback Communications December 2014 - Present
Integra May 2013 - November 2014
Level 3 Communications April 2011 - April 2013
Integra Telecom August 2007 - March 2011
Grande Communications Networks LLC February 1998 - August 2007
Skills
TDM, Juniper, Network Operations, Cisco, WAN, Routing Protocols, Ethernet, Metro Ethernet, PPP, Routers, Routing, Cabling, RIP, Fiber Optics, Broadband, Escalation, LAN/WAN, Cisco Technologies, Computer Network..., CCNA, Managed Services, Troubleshooting, QoS, VLAN, IPSec, Wireless Networking, T1, BGP, DWDM, MPLS, Network Design, Optical Fiber, SDH, SIP, SIP Trunking, Switches, LAN-WAN, Frame Relay, TCP/IP, Networking, Telecommunications, IPv6, HSRP, WiFi, LAN Switching, Cisco IOS, Cisco Routers, Internet Services, EIGRP, VoIP
Education
South Mountain Community College
TMT Solutions Inc. January 2015 - June 2015
TMT Solutions Inc. May 2014 - January 2015
ULTA Beauty March 2011 - May 2014
Grande Communications Networks LLC May 2013 - December 2013
Telenetwork February 2010 - November 2010
Skills
Microsoft Excel, Customer Service, PowerPoint, Time Management, Troubleshooting, Microsoft Word, AutoCAD, Microsoft Office, Management, C++, Research, Social Media, Teamwork, Matlab, Windows, Team Leadership, PLC Ladder Logic, Control Panel Design, Purchasing Processes, Manufacturing..., CoDeSys, Process Engineering, Process Control, Sales, Training, Engineering, Technical Writing
Education
Texas State University-San Marcos 2009 — 2014
Bachelor of Science (B.S.), Manufacturing Engineering
JPMorgan Chase Bank, NA March 2012 - Present
Grande Communications Networks LLC August 2011 - March 2013
Donna Karan July 2009 - August 2011
Education
Texas State University-San Marcos
Bachelor of Applied Science (BASc), Criminal Justice and Corrections
Marsh & McLennan Agency (formerly Insurance Alliance) November 2004 - Present
Grande Communications Networks LLC February 1998 - November 2004
Skills
Accounting, Microsoft Excel, Accounts Payable, Accounts Receivable, Account Reconciliation, General Ledger, 10 Key, Invoicing
Education
Texas State University-San Marcos 1994 — 1998
BA, Accounting, Spanish
Grande Communications Networks LLC December 2014 - December 2014
HEB February 2011 - November 2014
Twisted Pixel Games August 2011 - October 2012
GameStop August 2010 - December 2010
Cinemark July 2009 - August 2010
Cinemark October 2007 - July 2009
Skills
Cashiering, Retail, Inventory Control, Merchandising, Inventory Management, Cash Register, Retail Sales, Customer Service, Data Entry, Store Management, Telephone Skills, Visual Merchandising, Time Management, Customer Satisfaction, Tech-savvy, Technical Support
Education
Texas State University 2015 — 2018
Bachelor's Degree, Computer and Information Sciences and Support Services
Austin Community College 2008 — 2015
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Jack C. Hays High School 2004 — 2008
Grande Communications Networks LLC February 2002 - Present
Internet America August 1999 - February 2002
Skills
VoIP, TCP/IP, Cisco Technologies, Data Center, Switches, Troubleshooting, Telecommunications, DNS, IP, Active Directory, Servers, Routers, Network Design, Windows Server, Operating Systems, Disaster Recovery, Solaris, Virtualization, VPN, Linux
Education
Texas A&M University 1994 — 1996
Time Warner Cable 2015 - Present
Salt light and Electric August 2014 - March 2015
Wellhead Systems Inc. February 2014 - June 2014
Grande Communications Networks LLC August 2009 - May 2013
TelePacific Communications July 2012 - October 2012
teleNetwork 2005 - 2007
Skills
Cable Television, Internet, Telephony, VoIP, Telecommunications, IP, Windows, Call Center, Managed Services, Call Centers, Wireless, Troubleshooting, Broadband, Technical Support, Fiber Optics, MPLS, Switches, Optical Fiber, TCP/IP, Cisco Technologies, SIP, VPN, Ethernet, WAN, Routers, LAN-WAN, Mobile Devices, Wireless Networking, Networking, Customer Service, Operating Systems, Customer Satisfaction, Management, Microsoft Office
Education
Western Governors University 2015 — 2019
Bachelor of Science (B.S.), Information Technology
Ashworth College 2004 — 2006
Associate of Arts and Sciences (AAS), Computer information systems
Northwest Kansas Technical College 2002 — 2004
Associate of Arts and Sciences (AAS), Computer and Electronic Technology
Hill City High School 2001 — 2002
Diploma, General Studies
Upbring June 2013 - Present
National Society of Hispanic MBAs (NSHMBA) March 2015 - Present
Bridgepoint Consulting, LLC January 2012 - May 2013
Wells Fargo Investments January 2011 - December 2011
Wells Fargo Bank February 2010 - December 2010
Olive Tree Books May 2005 - October 2010
Grande Communications Networks LLC August 2009 - December 2009
Applied Materials November 2006 - August 2009
URS Corporation December 2003 - July 2006
Skills
Accounting, Finance, Analysis, Financial Reporting, Accounts Payable, Fixed Assets, Data Analysis, Business Strategy, Leadership, Access, SAP, PeopleSoft, PowerPoint, Outlook, Microsoft Office, Technical Writing, Financial Analysis, Account Reconciliation, Business Analysis, Strategic Planning, Process Improvement, Management, Corporate Finance, Financial Modeling, Variance Analysis, Managerial Finance, Strategic Financial..., Excel, Word, Editing, Economics, Writing, Lotus Notes, Budgeting, Spreadsheets, Change Management, SharePoint, Microsoft Word, JD Edwards, Windows, SAP R/3, Cash Flow, VBA, Journal Entries, Administration, Financial Planning, Public Speaking, Python, Forecasting, Investment Management
Education
St. Edward's University 2011 — 2013
MASTER; MBA, BUSINESS ADMINISTRATION, 3.75
St. Edward's University 2005 — 2007
BACHELOR OF ARTS, ECONOMICS, 3.43
Grande Communications LLC January 2015 - Present
Grande Communications Networks LLC June 2013 - January 2015
Grande Communications Networks LLC January 2012 - June 2013
Grande Communications Networks LLC February 2011 - January 2012
Skills
Technical Support, Customer Experience, Telecommunications, Broadband, Customer Service, VoIP, Call Center Development, Telephony, Call Center..., Supervisory Experience, Microsoft Excel, Net Promoter Score, Hiring Employees, Mass Hiring, Strategic Hiring, Sales, Customer Service..., ACSR, Billing Systems, Customer Escalation..., Avaya, DSL, Coaching, Telecommunications..., IVR, Customer Service..., Employee Training, Cable Television, Telephone Skills, ACD
Education
Texas A&M University-Commerce 2012 — 2014
Master of Business Administration (M.B.A.), Strategic Management, 3.6
Texas State University 2007 — 2010
Bachelor of Arts (B.A.), Criminal Justcie, 3.28
United States Marine Corps May 2010 - November 2014
BMW of San Antonio September 2013 - January 2014
USAA December 2012 - October 2013
Grande Communications Networks LLC January 2010 - May 2010
JPMorgan Chase July 2007 - August 2008
Skills
Financial Analysis, Retail Banking, Mortgage Lending, Analysis, Credit Analysis, Banking, Process Improvement, Microsoft Excel, Accounting, Leadership, Data Analysis, Team Leadership, Strategic Planning, Sales, Management, Access
Education
University of the Incarnate Word 2014 — 2016
Master of Business Administration (M.B.A.), Finance
Texas State University-San Marcos 2008 — 2011
Bachelor of Arts, Economics
Grande Communications Networks LLC August 2011 - Present
Grande Communications Networks LLC October 2008 - August 2011
Skills
Telecommunications, Customer Relations, Call Center, Team Building, Customer Service, Problem Solving, Outlook, Troubleshooting, Team Leadership, Administration, Account Management, Customer Satisfaction, Wireless, Managed Services, T1, VoIP, System Administration, Direct Sales, DSL, Ethernet, Fiber Optics, MPLS, Cisco Technologies, Networking, IP, Solution Selling, Broadband, Salesforce.com, Call Centers, Co-location, Sales, Selling, Telephony, Unified Communications, SIP Trunking, Technical Support, Customer Retention, Data Center, Wireless Networking, Switches, LAN-WAN, Computer Network..., WAN, SIP, Metro Ethernet, DS3, ATM networks, Network Design, Routers, Long Distance
Education
University of Houston 1997 — 2000
Media Production, Communications, Sociology
Texas State University-San Marcos 1991 — 1995
Mattress Firm December 2010 - Present
Mattress Firm February 2010 - December 2011
Grande Communications Networks LLC June 2005 - December 2010
Verizon August 1997 - June 2005
Skills
Customer Service, Team Building, Sales, Sales Management, Leadership, Training, Leadership Development, Account Management, Public Speaking, Microsoft Office, Strategic Planning, Marketing Strategy, Project Management, Microsoft Excel, Telecommunications, Communication, Fiber Optic Networks, Copper Cabling, Wireless Networking
Education
Brookhaven Community College 1995 — 1996
Marcus High School 1994 — 1996
The University of Texas at Austin August 2015 - Present
Texas Department of Aging and Disability Services August 2013 - August 2015
The University of Texas at Austin July 2010 - August 2013
Financial Freedom August 2008 - January 2010
Indymac Bank February 2008 - April 2008
Grande Communications Networks LLC May 2006 - October 2007
Skills
Customer Service, Time Management, Budgets, Research, Access, Microsoft Office, Administrative..., Management, Administrative..., Interviews, Filing, Negotiation, Higher Education, Microsoft Excel, Outlook, Training, Email Marketing, Administration, PowerPoint, Databases, Auditing, Project Management
Education
Austin Community College 2009 — 2011
Associate's Degree, Business Administration and Management, General
One Source Networks June 2014 - Present
StarView Solutions January 2013 - May 2014
Shango July 2011 - May 2014
Grande Communications Networks LLC July 2002 - June 2011
Grande Communications 2002 - June 2011
Skills
VoIP, Call Center, Telecommunications, T1, Problem Solving, Telecommunications...
Education
Northwestern State University 1995 — 1997
SHI International Corp. February 2015 - Present
SHI International Corp. November 2013 - Present
Texas State University 2008 - 2013
Grande Communications Networks LLC September 2010 - April 2012
Skills
Cloud Computing, Data Center, Technical Support, Networking
Education
Texas State University-San Marcos 2007 — 2013
Bachelor of Business Administration (BBA), Marketing
Grande Communications Networks LLC January 2015 - Present
San Marcos Baptist Academy June 2013 - December 2014
Texas State University August 2012 - May 2013
Texas State University August 2011 - July 2012
Skills
Writing, MLA style, Typing, Literature, Teaching, Proofreading, Tutoring, Higher Education, Editing, University Teaching, Research, Spanish, Academic Writing, Rhetoric, Poetry, PowerPoint, Social Networking, Technical Writing, Critical Thinking, Microsoft Word, Teaching Writing, Microsoft Office, Scholarly Research, Classroom, College Teaching, Literary Criticism, American Literature, Critical Theory, Student Engagement, English Literature, Social Media, English grammar, Grammar, Lesson Planning, Secondary Education, Classroom Management
Education
Texas State University-San Marcos 2011 — 2013
Master of Arts (M.A.), Literature
Texas State University-San Marcos 2007 — 2010
Bachelor of Arts (B.A.), English Language and Literature, General
Grande Communications Networks LLC February 2012 - Present
Time Warner Cable February 2005 - November 2011
TS Communications • Hickerson’s CATV January 2001 - February 2005
Desert Flower January 1992 - January 2001
The Flowering Tree January 1988 - January 1992
Leo’s Stereo/Music Distributors April 1983 - January 1988
Skills
Telecommunications, VoIP, Managed Services, Wireless, Solution Selling, Direct Sales, Broadband, Call Centers, Customer Retention, Sales Process, Sales Management, Customer Satisfaction, Strategy, Sales, Sales Operations, Customer Service, Account Management, Marketing, Cold Calling, Customer Experience
Education
New York Institute of Technology
Bachelor's Degree, Communications Fine Arts
Suffolk County Community College
A.A.S, General Studies
CVS Health July 2014 - Present
Eagle Eye Photography September 2013 - Present
United States Infrastructure Corp., Inc. (USIC) 2009 - 2011
Verizon 2007 - 2008
Grande Communications Networks LLC 2005 - 2007
TEKsystems 2004 - 2005
Skills
Provisioning, Microsoft Office, Microsoft Excel, Microsoft Word, Proofreading, Viper, Google Apps, Telecommunications, OMNI, DACS, Communication, Friendly Personality, Conflict Resolution, Employee Loyalty, Building Relationships, Public Relations, Employee Relations, Learning Quickly, Organization, Management, Teamwork, Team Management, Leadership, Technical Support, Brand Development, Customer Service, Data Entry, Data Analysis, E-Learning, Internet, 10 Key, Military, Social Networking, Network Administration, Networking, Office Administration, Research, TCP/IP, Typing, User Experience, Windows, Creative Writing, Military Spouse, Emergency Medicine, Firefighting, Team Leadership, Team Building, Customer Satisfaction, Process Scheduler, Quality Assurance
Education
International Business School, Denton, TX 1996 — 1998
Diploma, Network Operations
Northwest High School 1991 — 1995
Hgh School Diploma, Math and Science
North Central Texas College 1994 — 1994
Certificate, Emergency Medical Technology/Technician (EMT Paramedic)
Ashford University
Organizational Management
Grande Communications Networks LLC July 2014 - Present
Dahill March 2012 - May 2014
Time Warner Cable February 2012 - March 2012
Agular Systems August 2009 - October 2011
Oce Printing Systems December 2004 - August 2009
Google 2003 - 2004
SMPT Secure October 2002 - October 2003
Xerox September 1999 - August 2002
Xerox Corporation (formerly Danka/Omnifax) 1998 - 1999
OKI Printing Solutions April 1993 - March 1998
Skills
Account Management, B2B, Business Development, Cold Calling, Contract Negotiation, Customer Retention, Direct Sales, Document Imaging, Document Management, Key Account Management, Major Accounts, Customer Service, Managed Print Services, Marketing, New Business Development, Marketing Strategy, Sales, Sales Management, Sales Presentations, Sales Process, Salesforce.com, Selling, Solution Selling, Strategic Planning
Education
The Ohio State University - The Max M. Fisher College of Business 1977 — 1981
Bachelor's Degree, Marketing and Finance
Grande Communications Networks LLC May 2015 - Present
Christopher Robin Enterprises January 2013 - Present
Time Warner Cable January 2014 - April 2015
Akin Inspection January 2005 - April 2015
Safelite AutoGlass March 2013 - October 2013
Skills
Customer Service, Customer Satisfaction, Management, Sales, Troubleshooting, Team Building, Sales Management, Account Management, Training, New Business Development, Business Strategy, Strategic Planning
Education
Austin Community College 2006 — 2008
Associates of Architecture (A.Arch.), Engineering and Design Graphics
Sunset Valley Police Department January 2015 - Present
Texas Department of Transportation May 2007 - 2015
Securitas Security Services USA, Inc. April 2014 - December 2014
U.S. International Security & Private Investigations October 2010 - September 2014
Andrews International October 2011 - November 2013
Smith Protective Services June 2009 - July 2011
Grande Communications Networks LLC February 2006 - January 2007
University of Texas at Austn June 2004 - February 2006
Skills
Troubleshooting, System Administration, Customer Support, Citrix, Security, Technical Support, Police, Computer Hardware, Computer Repair, Emergency Management, Law Enforcement, Personal Protection, Patrol, Security Clearance, Security Management, Security Operations, Software Documentation, Windows 7, Windows XP, First Aid, Physical Security, Surveillance, Firearms
Education
Austin Community College 2013 — 2014
Peace officer Certification, Law Enforcement
Park University 2010 — 2013
Associate's degree, Criminal Justice/Law Enforcement Administration
Southwest Institute of Technology 1996 — 1998
Associate's degree, Digital electronics
Edge Team Technology February 2013 - July 2015
Costa Solutions, LLC September 2008 - February 2013
Grande Communications Networks LLC June 1998 - September 2008
Skills
Networking, Troubleshooting, Network Architecture, Data Center, IP, Routing, Network Design, DSL, Ethernet, Cisco Technologies, Network Engineering, MPLS, WAN, TCP/IP, Routers, Juniper, BGP, Virtualization, Switches, Cloud Computing, Routing Protocols, Linux, Wireless Networking, Internetworking, Netflow, Metro Ethernet, RADIUS, Riverbed, IPv6, Brocade, DNS, BGPv4, Brocade Certified..., SQL, MySQL, Management, Integration, Disaster Recovery, Network Administration, Sales Engineering, Internet Services, QoS, Software Defined..., SDN, OpenFlow, Network Arch, Router Configuration, Co-location, Network Function..., NFV
Education
Texas A&M University 1993 — 1995
Architecture
Southwest Texas State University 1992 — 1993
Physics/Math
Heavin Insurance 2014 - Present
Texas A&M University-Corpus Christi September 2013 - Present
Self-employed 2012 - May 2013
Texas A&M University-Corpus Christi May 2011 - July 2012
Grande Communications Networks LLC August 2010 - January 2011
Skills
Public Relations, Public Affairs, Crisis Communications, Crisis Management, Community Outreach, Public Speaking, Social Media Marketing, Higher Education, Higher Education..., Academic Tutoring, University Teaching, New Media Studies, Organizational..., Communication Skills, Graphic Design, Media Relations, Copy Editing, Press Releases, Blogging, Fundraising, Student Affairs, Facebook, Event Planning, Communication
Education
Texas A&M University-Corpus Christi 2011 — 2012
Master of Arts (M.A.), Communication and Media Studies
Del Mar College 2007 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Moody High School 2003 — 2007
High School Diploma, Health Science Academy
Grande Communications Networks LLC July 2009 - Present
2004-2009 Tarleton State University April 2009 - Present
Self Published April 2009 - Present
2004Tarleton State University April 2009 - Present
2009-2011 June 2009 - July 2012
Tarleton State University April 2002 - June 2009
Self January 1999 - January 2002
NUMED November 1997 - April 1999
Skills
Customer-focused Service, Creative Writing, Technical Writing, Supervising, Public Speaking, Public Relations, Reviews
Education
ProgressTarleton State University
B.A, English
TSTC
Tarleton State University
Grande Communications Networks LLC December 2014 - Present
Grande Communications Networks LLC 2014 - Present
Grande Communications Networks LLC November 2004 - Present
Ector County Sheriff's Department December 2002 - November 2004
AT&T December 1999 - November 2002
Avis Lube March 1997 - December 1999
Skills
Fiber Optics, Hybrid Fiber Coax..., Computer Hardware, Computer Repair, Wireless Networking, Power Supplies, Legal Documentation, Corrections, Data Entry, Social Networking, Social Media, Microsoft Office, Cable Modems, Networking, Management, Telecommunications, VoIP, Wireless, Troubleshooting, Broadband, Coax, Ethernet, Documentations, Optical Fiber, Computer Network..., DSL, Call Centers, Training, T1
Education
International Business College 1998 — 1999
Associates computer science, Computer and Information Sciences and Support Services
Grande Communications Networks LLC November 2011 - Present
Grande Cares November 2011 - Present
Big Brothers Big Sisters of South Texas March 2010 - November 2011
Academy Sports + Outdoors November 2004 - July 2010
Skills
Budget, Fundraising, Event Planning, Media Relations, Marketing Communications, Event Management, Social Media, Public Speaking, Strategic Planning, Customer Service, Marketing, Public Relations, Social Media Marketing, Team Building, Community Outreach, Non-profits, PowerPoint, Budgets, Nonprofits, Volunteer Management, Strategy, Management, Time Management, Program Management, Community Development, Project Planning, Sponsorship, Leadership, Marketing Strategy, Social Networking, Leadership Development
Education
University of the Incarnate Word 2014 — 2015
Master of Business Administration (MBA), Marketing
St. Mary's University 2007 — 2009
BBA, Marketing
Northwest Vista College 2005 — 2007
AA, Business Administration
Communications Arts
Canteen Vending March 2015 - Present
Capitol Land & Livestock October 2012 - January 2015
FedEx Ground October 2009 - October 2012
Grande Communications Networks LLC July 2008 - November 2008
Bally Total Fitness November 2007 - March 2008
Skills
10 Key, Microsoft, Telephone Skills, Data Entry, Filing, Fax, Administrative..., Microsoft Word, Customer Satisfaction, Dispatching, Process Scheduler, Time Management, Distribution Center..., Office Administration, Office Management, Microsoft Office 2007, Sales, Invoicing, Administration
Education
Ottawa University 2002 — 2007
Bachelor of Arts (B.A.), The Studies Of Art Communications
L.B.J. High School 1999 — 2002
Travis County June 2015 - Present
Texas Water Development Board 2014 - 2015
Texas Water Development Board September 2008 - May 2014
Texas Water Development Board June 2007 - August 2008
Grande Communications Networks LLC 2001 - 2005
San Marcos Police Department 1996 - 2000
Skills
Government, Microsoft Office, Public Speaking, Customer Service, Budgets, PowerPoint, Training, Team Leadership, Public Relations, Access, Community Outreach, Microsoft Word, Policy, Research, Outlook
Education
Texas State University-San Marcos 2011 — 2013
Bachelor of Applied Arts and Science, 3.6
Austin Community College
Associates, Communication, General
Grande Communications Networks LLC July 2012 - Present
San Marcos High School, San Marcos CISD August 2010 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Spreadsheets, Data Entry, Ten Key, Event Planning, Outlook, Invoicing, PowerPoint, Public Speaking, Customer Satisfaction, Sales, Time Management, Telephone Skills, Community Outreach, Teaching, Call Centers, Curriculum Design, Higher Education, Classroom, Curriculum Development, Educational Technology
Education
Texas State University-San Marcos 2011 — 2012
Bachelor of Arts (B.A.), Communication Studies, Magna Cum Laude
Austin Community College 2009 — 2011
Associate of Arts (A.A.), Teaching Education Instruction
Caliber Home Loans February 2015 - Present
Blue Edge RPO July 2013 - February 2015
T-Mobile July 2011 - 2013
Grande Communications Networks LLC June 2010 - July 2011
Verizon Wireless Messaging Services January 1997 - January 2002
Skills
Cold Calling, Sales Management, Solution Selling, Negotiation, Customer Service, Marketing, Account Management, Forecasting, Sales Operations, Merchandising, Sourcing, Management, New Business Development, Strategy, Leadership, Sales, Direct Sales
Education
Northwood University
Bachelor, Business Administration and Marketing
TSTC September 2012 - August 2013
HEB August 2010 - June 2012
Time Warner Cable August 2007 - April 2008
Grande Communications Networks LLC April 2005 - April 2007
TXU Communications August 2003 - July 2005
Skills
Inventory Management, Inventory Control, Loss Prevention, Merchandising, Retail, Customer Service, Customer Satisfaction, Time Management, Data Entry, Leadership, Team Leadership, Microsoft Office
Education
Texas State Technical College Waco 2012 — 2014
Associate's degree, Culinary Arts/Chef Training
Waco High School 1998 — 2001
Tstc
Insight May 2014 - Present
Dell October 2006 - March 2014
Verizon Wireless December 2004 - November 2006
Buy Owner October 2003 - January 2005
Grande Communications Networks LLC October 2000 - October 2003
ConnectSouth January 2000 - October 2000
MCI Corporation April 1995 - February 2000
Skills
Sales Management, Start-ups, Account Management, Contract Negotiations, Customer Relations, Data Center, Telecommunications, Direct Sales, Consultative Selling, New Business Development, Customer Service, Call Center, Salesforce.com, SMB, Solution Selling, Contract Negotiation, Selling, Sales, B2B, Sales Operations, Sales Process, Marketing, Cold Calling, SaaS, Business Development, Go-to-market Strategy, Product Management, Software Industry, Lead Generation, Enterprise Software, Channel Partners, E-commerce, Cloud Computing, Management, Sales Enablement, Professional Services, Strategic Partnerships, Demand Generation, Partner Management, CRM, Product Marketing, Storage Solutions, Storage, Sales Presentations, Business Alliances, Customer Retention, Channel Sales
Education
Texas State University-San Marcos 1990 — 1995
Bachelor or Arts, Public Relations
Abilene High
Jr3 Education Associates Lp July 2015 - Present
FirstCity Financial Corp. February 2014 - July 2015
Life Partners Inc. March 2012 - February 2014
Texas State Technical College August 2010 - April 2012
Texas Farmers Union January 2012 - March 2012
Windstream Communications April 2008 - January 2010
Time Warner Cable May 2006 - April 2008
Grande Communications Networks LLC November 2004 - May 2006
US Navy November 2001 - July 2003
Skills
Troubleshooting, AJAX, C#, Microsoft SQL Server, .NET, ASP.NET, VB.NET, Java, C++, SQL, Visual Studio, Databases, Oracle, Web Services, OOP, XML, TFS, Networking, ASP.NET MVC, SSRS, Crystal Reports, Programming, Oracle SQL Developer
Education
Texas State Technical College Waco 2010 — 2012
A.A.S., Computer Science Business Application Programming
Allegro MicroSystems April 2014 - Present
Nitero September 2012 - Present
Rocket Software March 2013 - March 2014
Silicon Laboratories January 2004 - March 2013
Silicon Laboratories Inc November 2006 - June 2011
Grande Communications Networks LLC 2009 - 2010
PerkinElmer 2003 - 2004
Teradyne July 2000 - February 2003
Analog Devices January 1999 - July 2000
Analog Devices September 1994 - January 1999
Skills
Mergers, Forecasting, Financial Analysis, Cross-functional Team..., Sarbanes-Oxley Act, Process Improvement, Start-ups, Strategic Planning, Accounting, Revenue Recognition, Semiconductors, Financial Modeling, Budgets, Financial Reporting, Business Strategy, Mergers & Acquisitions, Executive Management, Finance, Leadership, Strategic Financial..., Strategy, Acquisition Integration, Managerial Finance
Education
Boston University - School of Management 1990 — 1992
MBA
Boston University - School of Management 1990 — 1992
Master of Business Administration (MBA)
University of Maine 1982 — 1986
Bachelor of Science (B.S.), Mechanical Engineering
Randolph High School 1978 — 1982
Grande Communications Networks LLC January 2014 - Present
Scofield Construction Services June 2007 - October 2013
Mobile Crete Inc May 2004 - June 2007
Skills
Construction Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook
Education
Austin Community College 1999 — 1999
Jack C. Hays H.S. 1994 — 1998
S2G/Support Services Group October 2013 - Present
I'm Your Man, LLC June 2012 - Present
Davis Home Healthcare 2012 - 2013
C3/Customer Contact Channels August 2010 - December 2010
Genco Federal Credit Union May 2005 - May 2006
Grande Communications Networks LLC January 2004 - April 2005
American Amicable Life Insurance Company September 1999 - January 2004
Education
Mclennan Community College 2006 — 2008
Associate of Arts (A.A.), Business Administration and Management, General
La Vega High School 1994 — 1998
High School/Secondary Diplomas and Certificates
Bolthouse Farms October 2012 - Present
Dahill July 2011 - April 2012
Grande Communications Networks LLC September 2009 - July 2011
Skills
Sales
Education
Texas State University-San Marcos 2003 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SteelSentry February 2014 - Present
Quantum Business Solutions by Invenio June 2013 - February 2014
Marching Order May 2006 - May 2013
Legal Zoom January 2012 - March 2013
LegalMatch March 2011 - January 2012
Grande Communications Networks LLC September 2008 - July 2010
First Impressions October 2007 - December 2008
Sears Electronics September 2006 - November 2007
Mezze Bar July 2005 - January 2006
Cappetto's Pizzaria May 2004 - January 2006
Skills
Mac, Salesforce.com, Cold Calling, Microsoft Excel, Sales Management, PowerPoint, Marketing, Customer Service, Microsoft Word, Lead Generation, Account Management, Direct Sales, Selling, Recruiting, Sales Process, Team Leadership, Solution Selling, Management, Troubleshooting
Education
Texas State University 2006 — 2008
B.A., Psychology, Business
The University of Texas at El Paso 2002 — 2006
Finance
Eastwood High School (El Paso) 1999 — 2002
Teleflex Medical (VBU) October 2012 - Present
Gruene Vapor September 2011 - Present
The Scooter Store January 2011 - September 2012
Grande Communications Networks LLC January 2000 - October 2010
Meijer December 1998 - May 1999
Skills
Fleet & Operational..., Talent Management, Budget Administration, Acquisition & Disposal, Key Performance..., Proactive Issue..., Organizational Advisory, Contract Negotiation, Forecast Analytics, Trend Analytics, Project Management, Process Reengineering, Employee Relations, Strategic Planning, Coaching, Process Improvement, Team Building, Strategic Execution, Budgets, Sales Management, Management, Customer Service, Analysis, Leadership, Training, Sales
Education
Southern New Hampshire University 2010 — 2012
Bachelor of Arts (B.A.), Psychology, Graduated Summa Cum Laude; 3.94 GPA
Grande Communications Networks LLC June 2015 - Present
Alpheus Communications August 2013 - June 2015
Computer Connections July 2011 - August 2013
TelePacific Communications formerly Telwest Network Services January 2008 - July 2011
Logix Communications December 2006 - January 2008
Citigroup / SBA Disaster Assistance August 2004 - December 2006
Allcomm Associates August 2001 - August 2004
ADC Telecommunications now TE Connectivity August 2000 - September 2001
CoServe Communications now Grande Communications August 1999 - August 2000
Alltel 1997 - 1999
Skills
Managed Services, Telecommunications, Solution Selling, Direct Sales, Enterprise Software, Networking, Selling, Professional Services, VoIP, Data Center, Cloud Computing, Strategic Partnerships, Co-location, Account Management, Training, Wireless, Unified Communications, Management, WAN, Leadership, Channel, Sales Process, Sales Management, Marketing Strategy, Marketing, B2B, Contract Negotiation, Customer Service, Product Management, Channel Partners, New Business Development, MPLS, Sales, Lead Generation, Social Networking, Sales Operations, Technical Training, Sales Presentations, Technology Needs..., Technology Management, Consultative Selling, Event Planning, Technical Product..., Sales Rep Training, Relationship Marketing, Channel Management, Contract Negotiations, Territory Planning, Event Based Marketing, Salesforce.com
Education
University of Maryland Undergraduate Studies 1982 — 1989
Information Technology
Community College of the Air Force 1985 — 1987
Associates, Management Information Systems, General
Grande Communications Networks LLC September 2011 - Present
Grande Communications February 2006 - October 2010
Austin Resource Center for The Homeless (frontsteps) April 2008 - March 2010
Grande Communications June 2005 - February 2006
Skills
Software Documentation, Call Center, Training, Technical Support, Telephony, Networking, Troubleshooting, Telecommunications, VoIP, Call Centers, Problem Solving, Retail, Customer Service, Security, Vendor Management, Supervisory Skills, Windows, Process Improvement, Testing, Team Building, Outlook, Management, Quality Assurance, Microsoft Office, Cisco Technologies, Access, Customer Satisfaction, Documentation, SQL, NoSQL, Billing Systems, Ethernet
Education
Art Institute of Dallas 2001 — 2003
Graphic Design / Illustration
U.S. Army Telecommunications Maintainers Course 1998 — 1999
Completed, Multichannel Signal Systems, Single Channel Air & Land Radio (SIINCGARS)
Grande Communications Networks LLC 2003 - 2007
Skills
Public Speaking, Mandarin, Teamwork, Critical Thinking, E-Learning, Team Leadership, Customer Service, Technical Writing, Microsoft Office, Instructional Design, Facebook, PowerPoint, Social Media, Social Networking, Editing, Microsoft Word, Training, Microsoft Excel, Team Building, Data Entry
Education
University of Phoenix 2011 — 2013
Bachelor's Of Science, Business Administration
Austin Community College 2007 — 2011
Business Administration
Optimal Path Inc. April 2013 - Present
Transcom Enhanced Services January 2012 - April 2013
Transcom Enhanced Services January 2011 - January 2012
Grande Communications Networks LLC July 2000 - January 2011
Thrifty Call March 1999 - July 2000
Skills
Invoicing, Telecommunications, Analysis, Management, Databases, Software Development, SQL, Microsoft SQL Server, Billing Systems, Business Intelligence, Process Improvement, Project Management, Business Analysis, Cloud Computing, Product Management, Budgets
Education
Texas Tech University - Rawls College of Business 1994 — 1998
BBA, Management Information Systems
Accruent February 2015 - Present
aceMedia Productions, Inc. August 2012 - Present
Self-Employed August 2009 - November 2012
Invenio Marketing Solutions April 2012 - July 2012
Grande Communications Networks LLC May 2008 - August 2010
Texas State University Writing Center November 2007 - May 2008
Gary Job Corps January 2004 - November 2007
Skills
Creative Writing, HTML, Networking, Customer Satisfaction, Outlook, Social Media, Web Content, Microsoft Excel, Editing, Public Relations, Microsoft Office, Customer Service, Social Networking, Copywriting, Project Management, Social Media Marketing, Facebook, Proofreading, Blogging, Research, Marketing, Troubleshooting, Public Speaking, WordPress, Television, Music, Email Marketing, Marketing Strategy
Education
Texas State University 2003 — 2008
BA, English; Political Science
Central High School
Comcast September 2011 - Present
Grande Communications Networks LLC July 2005 - December 2010
Grande Communications Networks LLC July 2000 - June 2005
Thrifty Call Inc January 1994 - July 2000
Lovelady Management Services Inc May 1992 - January 1994
San Marcos Telephone Company September 1989 - May 1992
Skills
Leadership, Project Management, Telecommunications, VoIP, Cisco Technologies, Business Intelligence, Ethernet, Networking, T1, Call Center, Software Documentation, Wireless, Management, MPLS, Troubleshooting, Switches
Education
Texas State University 1981 — 1985
CIS, Computer Information Systems
Henderson Controls July 2013 - Present
Southeastern Freight Lines November 2012 - May 2013
Angelica Corporation August 2011 - November 2012
Austin American-Statesman October 2007 - August 2011
Grande Communications Networks LLC June 2004 - December 2006
Skills
Operations Management, Inventory Management, Logistics Management, Team Building, Warehouse Management, Management, Process Improvement, Production Managment, Team Leadership, Inventory Control, Shipping Systems, Customer Service, Time Management, Manufacturing Operations, 3PL, Route Planning, Continuous Improvement, Microsoft Office, Microsoft Word, Outlook, Teamwork, Project Management, Transportation, Freight, LTL
Education
Park University 2009 — 2015
Bachelor's Degree, Management/Logistics
Howard Payne University 1997 — 1998
Business Administration and Management, General
Willkie Farr & Gallagher LLP March 2015 - Present
Bracewell & Giuliani LLP March 2013 - March 2015
Hoover Slovacek LLP August 2011 - March 2013
Grande Communications Networks LLC January 2011 - July 2011
McClain, Maney & Patchin, P.C. May 2002 - January 2008
Skills
Microsoft Office 2007, Marketing Research, Marketing Communications, Community Relations, Advertising, Corporate Communications, Legal Research, Office Administration, Client Communication, Civil Litigation, Contract Negotiation, Corporate Law, Customer Service, Legal Writing, Litigation, Marketing, Public Relations, Research
Education
Baylor University - Hankamer School of Business 2007 — 2010
BBA, Marketing
Grande Communications Networks LLC June 2014 - Present
Grande Communications Networks LLC January 2013 - June 2014
Grande Communications Networks LLC February 2007 - January 2013
Kirkland's Home August 2000 - February 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Customer Satisfaction, Team Leadership, Team Building, Call Centers, Sales, Telecommunications
Education
Austin Community College 2002 — 2004
Grande Communications Networks LLC September 2012 - Present
Independant Sales Consultant June 2009 - November 2012
National Rural Telecommunications Cooperative (NRTC) March 2005 - July 2009
US Safety Inc. January 2001 - February 2005
Golden Sky Systems Inc. January 1996 - September 2000
Cox Communications February 1992 - February 1996
Skills
Corporate Sales..., Sales Management, Sales Operations, Commercial Sales, Direct Sales, Entrepreneurship, Executive Management, Telecommunications, Leadership, Sales, Sales Process, Marketing, Training, Budgets, Advertising, Competitive Analysis, Selling, Strategic Partnerships, Project Planning, Contract Negotiation, Retail, B2B, Account Management, Product Marketing, Solution Selling, New Business Development, Business Development, Wireless, Product Management, Customer Retention
Education
Texas Tech University
IBM September 2015 - Present
WISPer LLC 2011 - Present
Grande Communications Networks LLC May 2013 - September 2015
Altus Group 2009 - April 2012
CFE Telecom November 2008 - January 2010
CRS Consulting Inc. March 2000 - March 2008
IBM June 1997 - March 2000
Maier Zelter 1997 - 1998
University of Texas at Austin 1995 - 1997
American Field Service January 1993 - August 1995
Skills
Negotiation, Team Building, Process Improvement, Acquisitions, Contract Negotiation, Wireless, Telecommunications, Due Diligence, Business Development, Real Estate, Start-ups, Strategic Planning, Mergers, Strategic Partnerships, New Business Development, Leasing, Program Management, Project Management, Mergers & Acquisitions, Team Management, Product Development, Sales
Education
The University of Texas at Austin - The Red McCombs School of Business 1995 — 1997
Masters, Business Administration, concentration International Business, Information Systems
Southern Methodist University 1988 — 1992
Bachelors, Cultural Anthropology, Sociology
HyperCube March 2014 - Present
USA Digital Communications October 2011 - September 2013
XO Communications April 2010 - October 2011
XO Communications 2004 - April 2010
XO Communications 2003 - 2005
XO Communications 2000 - 2003
Grande Communications Networks LLC 1999 - 2000
Skills
VoIP, Telecommunications, TDM, Customer Relations, Voice Services, Vendor Relations, Long Distance, Sales Engineering, MPLS, T1, SIP, Ethernet, IP, ISDN, Carriers, BGP, Provisioning, Routing, Cisco, Contract Negotiations, Switches, Routers, Private Line, Business Services
Education
University of North Texas 1987 — 1998
BS, Criminal Justice
Collin County Community College
CCNA, Real Estate
The Brickman Group September 2015 - Present
IGS Energy June 2012 - August 2015
Frontier Communications October 2010 - June 2012
Comcast Cable May 2005 - October 2010
Grande Communications Networks LLC February 2002 - May 2005
Education
North Carolina State University
Grande Communications Networks LLC April 2013 - Present
Grande Communications September 2005 - Present
Grande Communications Networks LLC 2003 - 2005
Thrifty Call August 2000 - July 2003
Jump.Net June 2000 - August 2000
Skills
Cisco, BGP, OSPF, Routing, Juniper, Switches, Routing Protocols, ATM, IP, Network Design, VoIP, SIP, Telecommunications, Linux, Data Center, Unix, Windows, Security, Documentation, MPLS, VPLS, Ethernet, DSL, T1, Metro Ethernet, TCP/IP, Network Engineering, Routers
Education
The University of Texas at Austin 1998 — 2000
Texas State University College of Health Professions - CoARC February 2015 - Present
San Marcos Area Chamber of Commerce May 2015 - Present
City of San Marcos Main Street Advisory Board February 2009 - Present
CTMC's Women's Council January 2010 - Present
Leadership San Marcos August 2011 - Present
Grande Communications Networks LLC March 2007 - June 2013
Texas State University's Friend of Fine Arts & Communications August 2009 - August 2012
San Marcos Hispanic Chamber of Commerce March 2001 - October 2011
Texas Association of Mexican American Chamber of Commerce- TAMACC October 2005 - October 2008
San Marcos Auto Outlet February 2000 - February 2007
Skills
Negotiation, Team Building, Event Planning, Teamwork, Sales, Management, Public Relations, Event Management, Project Planning, Team Leadership, Marketing, Nonprofits, Community Development, New Business Development, Volunteer Management, Program Management, Training, Public Speaking, Sales Management, Direct Sales, Telecommunications, Non-profit Leadership, Board of Directors, Leadership
Education
Austin Community College 1997 — 2000
San Marcos High School 1994 — 1998
Grande Communications Networks LLC March 2003 - Present
Skills
IP, Ethernet, VoIP, Telecommunications, Troubleshooting, Managed Services, Broadband, Wireless, MPLS, Fiber Optics, Team Leadership, Team Building, Mutlitchannel Radio, Satellite Communications, Microwave Systems, Project Management, Project Planning
Education
Strayer University 2012 — 2016
Master of Science (M.S.), Project Management
Excelsior College 2003 — 2007
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
University of Maryland University College 1978 — 1996
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Grande Communications Networks LLC November 2014 - Present
Grande Communications Networks LLC October 2013 - November 2014
Grande Communications Networks LLC October 2012 - October 2013
Grande Communications Networks LLC July 2011 - October 2012
Verizon Communications March 2006 - July 2011
Verizon Communications June 2005 - March 2006
Verizon Communications February 2004 - June 2005
Verizon October 2000 - February 2004
Verizon Communications June 1999 - October 2000
Verizon Communications September 1997 - June 1999
Skills
Leadership, Cross-functional Team..., Optical Fiber, Budgets, Management, Solution Selling, Start-ups, Telecommunications, Sales, Networking, MPLS, Negotiation, Analysis, Customer Service, Team Leadership, Customer Satisfaction, Training, Telephony, Wireless, Call Centers, VoIP, Direct Sales, Vendor Management, Broadband, Disaster Recovery, IP, Ethernet, Co-location, DSL, T1, Managed Services, Fiber Optics, Unified Communications, Computer Network..., SIP Trunking, Fiber Optic Networks, Construction Management, Conflict Management, Power Systems, Strategic Planning
Education
University of Phoenix 2003 — 2004
Angelo State University 1983 — 1985
San Angelo Lakeview High 1980 — 1983
Grande Communications Networks LLC August 2015 - Present
Stowe and Co Marketing November 2010 - Present
Embarcadero Technologies October 2014 - August 2015
Zebra Imaging October 2011 - October 2014
Mason Zimbler December 2009 - November 2010
Freescale Semiconductor June 2005 - January 2009
Metrowerks, a Motorola Company June 2002 - June 2005
Dell December 1996 - May 2001
Skills
Digital Marketing, SEO, Web Content, E-commerce, Website Development, Social Media Marketing, Email Marketing, Marketing Strategy, Lead Generation, Program Management, Online Advertising, Project Management, Strategic Partnerships, Business Development, Integrated Marketing, Social Media
Education
Northeastern University 1992 — 1994
M.A., English Literature
Emerson College 1988 — 1992
B.S., Mass Communications
AllClear ID September 2015 - Present
Stitch Fix November 2014 - August 2015
ABC Studios September 2014 - September 2014
Universal Television May 2014 - August 2014
Dusk Productions October 2013 - May 2014
InReach April 2012 - October 2013
InReach November 2011 - April 2012
Grande Communications Networks LLC February 2006 - December 2008
Skills
Sales, Social Media, Customer Service, Event Planning, Account Management, Microsoft Office, Strategic Planning, Marketing, Microsoft Excel, Project Management, Salesforce.com, Marketing Communications, Project Planning, Cross-functional Team..., Outlook, Microsoft Word, Editing, Process Improvement, Audio Editing, Leadership, Video, Training, Multimedia, Video Production, Management, Social Networking
Education
Texas State University May 2011 2009 — 2011
Bachelor of Science, Geography
Howard Payne University 1998 — 1999
AT&T July 2015 - Present
DIRECTV November 2013 - Present
DIRECTV October 2008 - Present
180 Connect/Ironwood Communications October 2005 - October 2008
Grande Communications Networks LLC May 2002 - October 2005
Mediacom Communications 1999 - 2002
AT&T Broadband 1997 - 1999
Telecomunications Inc. 1992 - 1997
Skills
Vendor Management, Cross-functional Team..., Operations Management, Team Building, Process Improvement, Forecasting, Strategic Planning, Contract Negotiation, Business Development, Call Center, Employee Relations, Budget, Program Management, Customer Service, Coaching, Project Management, Customer Satisfaction, Inventory Management, Training, Sales, Budgets, Team Leadership, Sales Operations, Management, Account Management, Leadership, Leadership Development, Sales Management, Business Strategy, New Business Development, Business Planning, Call Centers, Customer Experience, Change Management, Customer Retention, Direct Sales, Human Resources, Marketing, Negotiation, Performance Management, Project Planning, Recruiting, Strategy, Telecommunications
Education
Arizona State University, W. P. Carey School of Business 2010 — 2012
MBA, Executive MBA
Texas State University 1990 — 1994
BBA, Management
The St Anthony Hotel July 2015 - Present
Toyota Motor Manufacturing Texas February 2011 - October 2014
EMSI Examination Management Services Inc. October 2008 - November 2009
Harley-Davidson Motor Company August 2007 - June 2008
Grande Communications Networks LLC July 2005 - August 2007
CiviGenics, McLennan County Detention Center November 2002 - July 2005
Aurora Aviation September 2001 - November 2002
ACCO Engineered Systems December 1997 - August 1999
JJATC Local 250 (Joint Journeyman Apprentice Training Center) April 1997 - June 1997
Sheraton Cerritos Hotel September 1995 - October 1996
Skills
Customer Service, Continuous Improvement, Sales, Manufacturing, Customer Satisfaction, Team Building, Sales Management, Project Management, Inventory Management, Team Leadership, 5S, Root Cause Analysis, Project Planning, Automotive, Management, Microsoft Office, Operations Management, Process Improvement, Strategic Planning, Supply Chain Management, Lean Manufacturing
Education
Cypress College 1996 — 1997
none, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician (HVAC)
Connally High 1984 — 1988
General, General Studies
Grande Communications Networks LLC September 2006 - Present
Skills
Telecommunications, Wireless
Education
Texas State Technical College 2001 — 2003
Webmaster Tech
Time Warner Cable May 2012 - April 2015
Delta Sigma Pi / ZM September 2011 - May 2012
ADT Security Services May 2011 - August 2011
Army & Air Force Exchange Service May 2010 - April 2011
US Bank June 2008 - September 2009
D3 Technologies November 2007 - June 2008
Radiant Systems May 2006 - October 2007
Rosa's First Quality Home Healthcare May 2005 - May 2006
Data Return June 2004 - February 2005
Grande Communications Networks LLC August 1999 - June 2002
Skills
Microsoft Office, Customer Service, Adobe, Project Management, Vendor Relations, Hardware Architecture, Telecommunications..., Network Hardware, POS Restaurant Hardware..., Windows, Shared Services..., Contract Negotiation, Event Management, Team Leadership, Change Management, Oracle, Organizing, Optimization, PowerPoint, Excel, Word, Outlook, Quality Assurance, Real Estate, Construction, Strategic Planning, Problem Solving, Telecommunications, Utilities, Visio, Scheduling, Estimating, Real Estate Development, Writing, Public Speaking, Technical Liaison, Staff Training
Education
The University of Texas at Arlington 2009 — 2012
Bachelor of Business Administration (B.B.A.), Real Estate, 3.0
Tarrant County College 2005 — 2010
Associate of Arts (A.A.), Information Technology, 3.9
Electronic Arts (EA) November 2013 - Present
Sears Holdings Corporation August 2011 - December 2013
Dex Media May 2009 - September 2011
Expedia, Inc. October 2007 - November 2008
Grande Communications Networks LLC January 2005 - December 2007
Grande Communications Networks LLC February 2003 - January 2005
Skills
Microsoft Word, Windows, Aspect ACD, Aspect, NICE, Injixo, Quality Assurance, Crystal Reports, Tableau, Microsoft Excel, Acess, Java, SOA, RQM, Ensemble, Agent-based Modeling, Workforce Planning, Workforce Management, Nortel DMS, Impact 360, Omega, Cisco Call Manager, Avaya, Telecommunications, Customer Service, Customer Satisfaction, Networking, Call Centers, call, workf, Workforce Development, Workforce, Telephony, Technical Support, mic, Microsoft Office, Team Leadership, Operating Systems, Computer Hardware, Computer Network...
Education
DeVry University 2003 — 2005
Bachelor's Degree, Bachelor of Science in Technical Management and Electronic Engineering
ITT Technical Institute-Austin 2000 — 2002
Associate's Degree, Associate of Applied Science in Electronic Engineering Technology
Kailo Communications Studio November 2007 - Present
Grande Communications Networks LLC July 2003 - October 2007
Texas A&M University-Corpus Christi August 2002 - May 2003
Renfrow & Company October 2001 - August 2002
Corpus Christi IceRays Hockey April 2001 - October 2001
Skills
Media Relations, News Release, Event Planning, Internal & External..., Bookkeeping, Public Relations, Community Outreach, Strategic Communications, Strategic Planning, Project Management, Account Management, Social Media, Event Management, Marketing, Copywriting, Nonprofits, Community Development, Editing, Budgets, Journalism, Human Resources, Management, AP Style
Education
Texas A&M University-Corpus Christi 2000 — 2003
Bachlor of Arts, Communications/PR
Mary Carroll High School 1989 — 1992
High School Diploma
Grande Communications Networks LLC April 2015 - Present
AT&T December 2014 - March 2015
24-7 Intouch April 2014 - July 2014
Outreach Communications June 2012 - February 2014
Arby's Restaurant Group, Inc. January 2010 - January 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Training, Windows, Outlook, Process Improvement, Research, Leadership, English, Java, Team Building, Account Management, Customer Retention, Customer Experience, Customer Satisfaction, Customer Service, Call Centers, Technical Support, Team Leadership, Invoicing, Customer Relations, Data Entry, Software Documentation, Telephone Skills, Avaya Technologies, Access, Teamwork, Troubleshooting, Citrix, Negotiation, Strategic Planning, Problem Solving, Contract Negotiation, Time Management, Budgets, Administrative..., Customer Support, Mobile Devices, Social Media, Analysis, Solution Selling, VoIP, Communication, Administration
Education
Tarrant County College 2009 — 2011
Completed basic courses, Basic Curriculum
Lamar High School 2006 — 2009
Diploma, Basic Study Criteria
NTS Communications October 2014 - Present
Kelley Harber Design 2011 - Present
Grande Communications Networks LLC April 2014 - October 2014
Grande Communications Networks LLC March 2011 - April 2014
Grande Communications Networks LLC June 2009 - March 2011
Grande Communications Networks LLC December 2005 - June 2009
Skills
Marketing Communications, Direct Marketing, Digital Marketing, Product Marketing, Telecommunications, Corporate Communications, Marketing Management, Advertising, Marketing, Online Marketing, Marketing Strategy, Account Management, Strategic Partnerships, SEO, Product Management, Social Media, Social Media Marketing, Broadband, Graphic Design, Graphic Design Software, Communication Design, Print, Marketing Material..., Creation Of Training..., Consumer Marketing
Education
Texas State University-San Marcos 2008 — 2014
Master of Fine Arts (MFA), Communication Design
Texas State University-San Marcos 1999 — 2005
Bachelor of Arts (BA), Communication Design, Cum Laude
Patriot Media Consulting 2011 - Present
RCN 2011 - Present
Grande Communications Networks LLC June 2013 - Present
NEW Customer Service Companies, Inc. 2002 - 2010
Counsel Corporation 2000 - 2002
WESCO Distribution 1994 - 2000
Westinghouse Electric Company 1987 - 1994
Eckert Seamans 1985 - 1987
Education
Case Western Reserve University School of Law 1982 — 1985
J.D.
The College of Wooster 1978 — 1982
B.A.
KORE Telematics September 2014 - Present
Lightower Fiber Networks April 2013 - Present
Masergy August 2011 - Present
RCN August 2010 - Present
Grande Communications Networks LLC September 2009 - Present
ABRY Partners, LLC May 1998 - Present
Cast & Crew Entertainment Services September 2006 - December 2012
Atlantic Broadband September 2004 - July 2012
Nexstar Broadcasting Group, Inc. 2003 - 2010
Morgan Stanley & Company July 1996 - May 1998
Education
The University of Texas at Austin 1991 — 1996
BSEE, Electrical Engineering
Grande Communications Networks LLC May 2012 - Present
Sirloin Stockade August 2009 - May 2012
Montana Mikes Steakhouse August 2005 - September 2009
Skills
Sales, Customer Satisfaction, Team Leadership, Call Centers, Account Management, Customer Retention, Customer Service, Customer Experience, Direct Sales, Telecommunications, Restuarant, Management, Financial Statement..., Cost Accounting, Income Tax, T1
Education
Texas State University 2004 — 2015
Bachelor of Business Administration (BBA) in Accounting , Accounting
TNCI June 2015 - Present
One Source Networks April 2013 - June 2015
TelePacific Communications July 2012 - March 2013
Grande Communications Networks LLC March 2008 - July 2012
Unisys March 2006 - March 2008
Skills
Customer Service, Technical Support, Cisco Routers, Telecommunications, Microsoft Office, Cable Networks, VoIP protocols SIP, Data Center, Ticketing Systems, Microsoft Exchange, Enterprise Software, Broadband Networks, Cable Modems, Wireless Routers, VoIP, Computer Network..., Networking
Education
Texas State University
Independant School District December 2014 - Present
Grande Communications Networks LLC January 2014 - November 2014
The Scooter Store March 2009 - March 2013
Wells Fargo October 2007 - October 2008
Skills
Creative Writer, Fiction Writing, Book Writing, Dependable Team Player, Highly Reliable, Creative Strategy, Quality Driven, Outcome focused, Blogger, Blogging, Books, Social Media Blogging, Series Development, Self-driven, Self-marketing, Self-publishing, Ebooks, Amazon Kindle, Sales, Business Excellence, Information Technology, Published Author
Education
San Antonio College 2007 — 2015
New Horizons Computer Learning Center 2013 — 2013
A+ Certification, Network+ and Microsoft, Information Technology
Penn State University 2008 - Present
Grande Communications Networks LLC 2007 - 2008
RadioShack 2004 - 2007
Skills
Portrait Drawing, Portrait Sculpting, Figurative Art, Sales, Customer Service, Acoustic Guitar, Singing, Leadership, Team Leadership, Arc Welding, sculpting, Drawing, Portraits, Sculpture, Painting, Visual Arts, Fine Art, Art History, Art, PowerPoint
Education
Wingate University 2001 — 2005
Bachelor of Fine Arts (BFA), Sculpture and Drawing
Penn State University 1999 — 2001
Associate's degree, Letters, Arts and Communications
Kiski Area School District 1997 — 1998
Diploma, Academic and Scientific
Farrell Area School District 1986 — 1997
PCMG May 2015 - Present
IT Infrastructure Agent March 2014 - May 2015
Grande Communications Networks LLC June 2012 - March 2014
Time Warner Cable Business Class November 2010 - June 2012
AboveNet August 2009 - November 2010
Belcan July 2008 - August 2009
AT&T May 2003 - June 2008
Qwest Communications June 2000 - April 2002
Xircom May 1999 - September 1999
Symark Software 1996 - 1999
Skills
Consultative Selling, Solution Selling, Data Center, Metro Ethernet, Fiber, IP, Territory, Colocation, Managed Services, SaaS, Managed Hosting, Cloud Computing, Unified Communications, Direct Sales, Sales Process, Channel, Channel Management, Salesforce.com, Internet Services, MPLS, Contract Negotiations, Cold Calling, VoIP, Sales Engineering, Account Management, Strategic Partnerships, Professional Services, Disaster Recovery, LAN/WAN, Hosting, WAN, Hosted Services, Sales Support, Business Continuity, Telecommunications, T1, Ethernet, Virtualization, Enterprise Software, Product Marketing, New Business Development, Network Design, Cross-functional Team..., Frame Relay, WiFi, PBX, Co-location, Business Development, Telephony, Optical Fiber
Education
California Lutheran University 1992 — 1996
BS Business Administration, Emphasis in Marketing
Coronado 1988 — 1992
High School Diploma
Edward Jones January 2014 - Present
WebCE, Inc. January 2011 - June 2013
Grande Communications Networks LLC May 2000 - October 2005
Farmers Insurance Group of Companies 1995 - 2000
Skills
Marketing, Analysis, Training, Customer Service, Property & Casualty..., Insurance, Financial Services, Client Relations Skills, Client Retention..., Life Insurance, Management, Call Centers
Education
The University of Texas at Austin
Bachelor of Arts (BA), Business/Managerial Economics
United Rentals Inc. December 2013 - Present
Rackspace Managed Hosting January 2013 - October 2013
Grande Communications Networks LLC August 2010 - January 2013
Technisource 2010 - 2010
Saltcreek Ranch May 2007 - April 2009
Wayport 2007 - 2008
Telenetwork 2005 - 2007
Skills
Windows, Operating Systems, Troubleshooting, Telecommunications, Outlook, Customer Relations, Problem Solving, Microsoft Office, Cisco, Customer Service, TCP/IP, Photoshop, VoIP, Computer Hardware, Excel, Word, Active Directory, Linux, Customer Satisfaction, Photography, Documentation, Hardware, Call Center, XP, Wireless, Social Media, Network Security, Windows 7, Microsoft Word, Cisco Technologies, Call Centers, Software Documentation, Microsoft Excel, Networking, Technical Support, Wireless Networking, Software Installation, Servers, Routers, IP, VPN, Data Center, Ethernet, DNS, System Administration, Virtualization, Network Design, LAN-WAN, Managed Services, VMware
Education
Austin Community College 2002 — 2003
associate of sciences, Studio art
Angelina College 2000 — 2001
Technical, Texas State Structural Firefighter
Hypercube March 2013 - Present
PointOne June 2011 - March 2013
Grande Communications Networks LLC October 2001 - January 2009
Grande Communications Networks LLC November 1997 - October 2001
Skills
Network Design, Core Network Planning, Inventory Forecasting, Call Routing, Gross Margin, Profit Margins, Least Cost Routing, Forecasting, VoIP, Trend Analysis, Computer Network..., MPLS, Telecommunications, Switches
Education
Brigham Young University 1991 — 1995
Bachelor of Science (B.S.), Statistics
Grande Communications December 2013 - Present
Grande Communications Networks LLC June 2001 - Present
Texas Parks and Wildlife Foundation May 1998 - April 2000
Skills
Broadband, Telecommunications, Wireless, Managed Services, Fiber Optics, Management, Account Management, Solution Selling, T1, Call Centers, DSL, Computer Network..., Optical Fiber, Team Building, Team Leadership, VoIP, Sales Management, IP, Ethernet, Direct Sales
Education
Texas State University-San Marcos
BAAS, Bachelor of Aplied Arts and Science
Grande Communications Networks LLC May 2004 - June 2013
U.S. Marine Corps February 1993 - April 2004
U. S. Marine Corps January 1980 - January 1993
Skills
Employee Relations, Recruiting, Training, Project Planning, Customer Retention, Onboarding, Management Coaching, Human Resources, Personnel Management, Policy, Talent Acquisition, Organizational..., Call Centers, Software Documentation, Team Building, Program Management, Vendor Management, Management, Hiring, Analysis, Customer Service, Conflict Resolution, Deferred Compensation, Interviews, Performance Management, Employee Training, College Recruiting, Workforce Planning, Talent Management, Applicant Tracking..., New Hire Orientations, Succession Planning, Employee Engagement, Temporary Placement, Job Descriptions, Leadership Development, Technical Recruiting, Sourcing, Payroll, Employee Benefits, Team Management, Benefits Administration, HRIS, Leadership, Coaching, PeopleSoft, FMLA, Organizational..., HR Policies, Organizational Design
Education
University of Texas at Tyler 2009 — 2011
MS, Human Resource Development
National University 1993 — 1996
MA, Management
University of Maryland 1986 — 1989
Bachelor of Science, Computer Studies
University of Maryland 1986 — 1988
Associate of Arts, General Studies
San Antonio College 2008 — 2008
Professional, Human Resources, Society For Human Resources
RealPage, Inc. September 2008 - Present
Idearc Media / Superpages.com February 2007 - July 2008
Grande Communications Networks LLC January 2005 - February 2007
Monitronics International 2006 - 2007
USA Mobility 2001 - 2005
American Airlines August 1994 - September 2001
Allstate May 1984 - October 1994
Skills
Call Center, Call Centers, Telecommunications, Quality Assurance, Customer Service, Customer Retention, Process Improvement, Customer Satisfaction, Workforce Management, Training, Troubleshooting, Customer Experience, Salesforce.com, Team Leadership, Team Building, CRM, Technical Support, Leadership, Team Management, Cross-functional Team..., Business Analysis, Performance Management, Coaching, Avaya, Employee Training, Sales, Analysis, Recruiting, Employee Relations, Time Management, Hiring, Telephony, Product Management, Management, Vendor Management, Operations Management, Account Management, Outsourcing, Direct Sales, Sales Operations
Education
The University of Texas at Arlington 1983 — 1986
Accounting and Business/Management
Jerry James & Associates, LLC January 2005 - Present
COMPTEL June 2007 - December 2013
Jerry James & Associates, LLC April 2005 - June 2007
Grande Communications Networks LLC January 2000 - March 2005
Thrifty Call June 1995 - December 1999
Claydesta Communications/ATC/LDDS/WorldCom 1985 - 1995
The Warner Whitney Group January 1978 - February 1982
Coopers & Lybrand Consulting 1977 - 1978
Southwestern Bell 1967 - 1977
Skills
Management, Strategic Planning, Operations Management, Product Development, Management Consulting, Start-ups, Strategic Partnerships, Telecommunications, Business Development, Product Management, VoIP, Leadership, Networking, Executive Management, Government, New Business Development, Contract Negotiation, Team Building, Business Strategy, Project Management, Marketing, Cloud Computing, Mergers & Acquisitions, Strategy, Business Planning, Integration, Competitive Analysis, Policy, Sales Management, Entrepreneurship, Wireless, Product Marketing, Broadband, Sales, Managed Services, Optical Fiber, Retail, Marketing Strategy, Network Design
Education
The University of Texas at Austin 1967 — 1970
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
The University of Texas at Austin 1967 — 1970
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Dell April 2013 - April 2015
Asociacion Venezolana de Austin April 2013 - April 2015
Dell March 2013 - April 2014
BBVA COMPASS June 2010 - October 2012
BBVA Compass June 2010 - November 2011
Anytime Fitness Manor TX 2009 - 2011
Bank of America 2008 - 2009
Grande Communications Networks LLC 2006 - 2009
Dell 2005 - 2006
Transportation Medina-Molina September 2001 - December 2004
Skills
Team Building, International..., Management, Credit, Banking, Sales, Sales Management, Mortgage Lending, Customer Service, Financial Analysis, New Business Development, Coaching, Multiple Project..., Critical Thinking, Inventory Management, Strategic Planning, Negotiation, Public Speaking, Problem Solving, Project Management, Business Acquisition, Market Research, Logistics Management, Social Networking, Teller Operations, Direct Sales, Account Management, Process Improvement, Internal Audit, Strategic Partnerships, Strategy, Leadership, Cross-functional Team..., Cold Calling, Selling, Team Leadership, Marketing Strategy, Training, Solution Selling, Marketing, Business Development, SaaS, PaaS, Software Solution Sales, Cloud Computing, Salesforce.com, Data Center, Network Security, Storage, VoIP
Education
Austin Community College 2008 — 2009
Associates Degree, Business Administration
University of Phoenix
Project Managment and Business Administration, Business Administration, 3.7
Grande Communications Networks LLC September 2014 - Present
Suddenlink Communications June 2013 - August 2014
NTS Communications May 2012 - June 2013
NTS Communications August 2011 - May 2012
Pauley Construction May 2011 - August 2011
Verizon September 2007 - July 2010
Verizon April 2006 - September 2007
The Apartment People November 2003 - April 2006
Skills
Project management, Process improvement, Facilitating..., Productivity tracking, Process design, Unionized labor..., Employee management, Mediation, Cost reduction, Increasing revenue, Sales, Human resource..., Budget analysis and..., Safety compliance, Scheduling, Research, Purchasing, Inventory management, Staffing, Reporting, Networking, Telecommunications, Management, Cross-functional Team..., Project Management, Managed Services, Budgets, Optical Fiber, Process Improvement, Leadership, Employee Management, Inventory Management, Temporary Placement, Process Scheduler, Personnel Management, Process Design, Negotiation, Wireless, MPLS, Telephony, T1, Vendor Management, Co-location, Fiber Optics, Broadband, Ethernet, VoIP, Troubleshooting, IP, Cabling
Education
The University of Texas at Arlington
Bachelor of Business Administration, Management
Grande Communications Networks LLC June 2013 - Present
Grande Communications March 2007 - Present
Sprint May 2006 - March 2007
Skills
Telecommunications, Solution Selling, Managed Services, VoIP, Co-location, Wireless, Direct Sales, Unified Communications, MPLS, Cloud Computing, Account Management, Sales Management, Salesforce.com, Sales Process, SIP Trunking, Channel Partners, Data Center, Ethernet, IP, Networking
Education
Collin County Community College 2000 — 2003
Computer Systems Networking and Telecommunications
Collin County Community College 2000 — 2003
Selling Skills and Sales Operations
Grande Communications Networks LLC November 2012 - Present
Walmart October 2011 - November 2012
Walmart October 2009 - October 2011
Wal-Mart October 2004 - October 2009
Walmart October 1998 - October 2004
Skills
DB2, Quality Center, Unix, SQL, Windows, SDLC, Business Analysis, Quality Assurance, Retail, Customer Service, Visio, Business Process, Software Project..., Access, Perl, BMC Remedy, Microsoft SQL Server, Java, Waterfall, Software Documentation, Visual Basic, Testing, XML
Education
Texas State University-San Marcos 2000 — 2004
Bachelor of Arts, Computer Information Systems
Enterprise Sales Executive at Grande Communications Networks LLC July 2014 - Present
LabelMyArt.Com 2012 - Present
Grande Communications Networks LLC 2014 - 2015
Grande Communications Networks LLC 2014 - 2015
Think Fast Design January 2010 - November 2012
Skills
Online Advertising, Online Marketing, Brand Development, Business Development, Marketing, Direct Marketing, Social Networking, Photoshop, SEO, WordPress, E-commerce, Email Marketing, Social Media Marketing, Sales, Digital Marketing, Strategic Partnerships, Marketing Strategy, Entrepreneurship, Advertising
Education
SalesForce - Coding for Admins.
SalesForce - Coding for Admins.
SalesForce - Coding for Admins.
Capital Factory
TechRanch
Humboldt State University 1989 — 1996
Bachelor's degree, Cell/Cellular and Molecular Biology
Rice Entrepreneurship Workshop 2010 — 2010
Lean Start Up 2011 — 2013
Unity of Arlington December 2014 - Present
Boise Cascade Company May 2005 - March 2013
Grande Communications Networks LLC July 2001 - April 2004
Americredit June 2000 - March 2001
Bank One December 1998 - April 2000
Bank of America May 1997 - December 1998
Lerner June 1995 - July 1997
Skills
Inventory Management, Social Media, Sales, Social Networking, Microsoft Office, Customer Service, Leadership, Sales Management, Team Building, Budgets, Training, Account Management, Management, Microsoft Excel, Negotiation, Strategic Planning, Microsoft Word, Project Management, PowerPoint, Public Relations, Coaching, Employee Relations, Account Reconciliation, Accounts Receivable, Invoicing, Public Speaking, New Business Development, Event Management
Education
Texas Wesleyan University 1994 — 1995
Mansfield High School 1990 — 1994
Diploma, Honors
OnNet Resources, LLC April 2012 - Present
Grande Communications Networks LLC February 2011 - April 2012
Reed Consulting March 2010 - February 2011
Time Warner Cable Business Class June 2004 - September 2009
IKON Office Solutions August 2001 - December 2003
Skills
Solution Selling, Optical Fiber, Unified Communications, Internet, VoIP, Telecommunications, Customer Satisfaction, Direct Sales, Business Development, Strategic Partnerships, Selling, MPLS, Fiber Optics, Salesforce.com, Managed Services, Training, Sales Process, Sales Operations, Wireless, Call Centers, Lead Generation, Broadband, Sales, IP, Ethernet
Education
Oklahoma State University
Grande Communications April 2002 - Present
Scentsy Fragrance December 2011 - Present
B.B. Bake Shoppe September 2008 - Present
Grande Communications Networks LLC June 2001 - April 2002
Grande Communications Networks LLC June 2000 - April 2002
Skills
Program Management, Telecommunications, VoIP, Analysis, Budgets, Apache, Wireless, MPLS, Contract Negotiation, Ethernet, Troubleshooting, Computer Network..., Network Design, IP, DSL, Switches, Network Engineering, Management, Team Leadership, ATM networks
Education
Texas State University 1998 — 1999
Texas Teachers Certification, Geographic Education
Texas State University 1992 — 1998
Bachelor of Science, Geography - Urban and Regional Planning
Pow Inc Promotional Products February 2014 - Present
Grande Communications Networks LLC August 2000 - November 2013
Grande Communications Networks LLC July 2008 - September 2010
Grande Communications Networks LLC August 2000 - September 2002
Skills
Telecommunications, Customer Service, Payroll, Management, VoIP, Accounts Payable, Team Building, Call Centers, Customer Satisfaction, Vendor Management, Team Leadership, Marketing, Account Management
Education
Texas State University-San Marcos 1985 — 1988
United States Navy July 2014 - Present
United States Navy July 2012 - July 2014
United States Navy November 2009 - July 2012
United States Navy May 2007 - November 2009
United States Navy May 2005 - May 2007
ITT November 2003 - April 2005
Grande Communications Networks LLC 1995 - 2003
Skills
Military, Security Clearance, DoD, Military Experience, National Security, Navy, Military Operations, Command, Force Protection, Operational Planning, Intelligence Analysis, Weapons, Human Resources, Information Technology, CISSP, SHRM, PMP
Education
Webster University 2007 — 2009
Master's degree, Human Resources Management and Services
Texas Tech University 1992 — 1995
Bachelor of Science (BS), Engineering Technology
Digital Motorworks June 2013 - Present
Grande Communications August 2011 - April 2012
Grande Communications Networks LLC June 2006 - August 2011
Capital One Auto Finance January 2001 - April 2002
Capital One Auto Finance January 2001 - April 2002
Skills
Customer Satisfaction, Customer Retention, Troubleshooting, Marketing, Team Leadership, Team Building, Outlook, Software Documentation, Account Management, Negotiation, Access, Microsoft Excel, Technical Support, Web Development, Entrepreneurship, Process Improvement, Web Services, Windows, word, Excel, Proprietary Software..., Internet, research, fact finding, learning linux, Problem Solving, Customer Relations, PowerPoint, Microsoft Office, Supervisory Skills, Administration, Contract Negotiation, Billing, Vendor Relations, Social Media, Retail, Product Development, Online Marketing, Documentation, Quickbooks, Computer Hardware, Cross-functional Team..., Promotions, Scheduling, Analysis, Customer Service
Education
Austin Community College
Computer Programing, Computer Science
University of North Texas
General Studies/Business Management
HealthCare Operations Solutions 2009 - Present
Seton Family of Hospitals 2005 - Present
Acoustic Systems 2003 - 2005
Grande Communications Networks LLC 2001 - 2002
Knology 1998 - 2001
Woodford Plywood 1997 - 1998
Wickes Lumber Co. 1983 - 1996
Skills
Crystal Reports, Alliance for Decision..., Budget Advisor, JDE One World, Seton Family of..., SQL Server Management..., PeopleSoft, Microsoft Office
Education
Augusta State University 2004 — 2007
Bachelor of Business Administration (BBA), Business Administration and Management, General
LeTourneau University 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Affordable Promotional Items September 2007 - Present
Grande Communications Networks LLC December 2001 - Present
Skills
Invoicing, Account Reconciliation, Logo Design, Customer Service, Troubleshooting, Telecommunications, Management, Training, Microsoft Office, Project Management, Outlook, Process Improvement, VoIP, Leadership, Networking, Team Leadership
Education
Texas State University-San Marcos 1976 — 1978
No Degree, Speech Pathology/Audiology
Del Mar College 1974 — 1976
Bachelor of Applied Science (BASc), Computer Science
Harte Hanks August 2014 - Present
Grande Communications October 2005 - August 2014
Grande Communications Networks LLC March 2003 - October 2003
Janus Capital Group March 1999 - March 2001
Skills
Call Center, Customer Satisfaction, Call Centers, Broadband, Telecommunications, Training, Leadership, Customer Service, Performance Management, Process Improvement, Customer Experience, Interviews, Vendor Management, Troubleshooting, Customer Retention, T1, Management, Technical Support, VoIP, Team Leadership, Cross-functional Team..., Optical Fiber, Software Documentation, Networking, Avaya
Education
Colorado Mesa University 1981 — 1984
Associates, Business Administration
Windstream August 2015 - Present
Windstream Communications August 2014 - Present
jayef consulting LLC September 2009 - August 2014
D-Square Communications, LTD October 2008 - September 2009
NuVox 2001 - 2006
NewSouth Communications April 1998 - February 2001
US ONE Communications, Inc. 1996 - 1997
Grande Communications Networks LLC 1996 - 1996
Skills
Telecommunications..., Telecommunications..., Telecommunications..., Telecommunications..., OSS, Granite Inventory, Mobile Networks, Network Design, Interconnection, IT Service Management, Contract Negotiation, Open Source Software, Telecommunications, Wireless, VoIP, Managed Services, SIP, Provisioning, Telephony, Telecommunication..., Switches, Broadband, Cellular Communications
Education
Louisiana State University 1989 — 1991
Bachelor of Arts, Political Science
Virginia Polytechnic Institute and State University 1986 — 1988
Mechanical Engineering and Business
TelePacific Communications February 2014 - Present
TelePacific Communications October 2012 - February 2014
Grande Communications August 2005 - September 2012
Grande Communications Networks LLC August 2005 - June 2007
Time Warner Cable March 2004 - August 2005
Charter Funding October 2003 - March 2004
Broadwing Communications December 2000 - November 2002
Skills
Telecommunications, Call Center, DSL, Fiber Optics, Wireless, Troubleshooting, TCP/IP, Account Management, Customer Service, Windows, Outlook, Software Documentation, VoIP, Team Building, Windows 7, Operating Systems, Ethernet, Call Centers, Networking, Broadband, Technical Support, MPLS, IP, Managed Services, Co-location, Computer Network..., SIP
Education
University of Phoenix 2013 — 2014
Graduate Project Management, Project Management, A
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, A
Southeastern Louisiana University 1991 — 2000
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Grande Communications Networks LLC February 2015 - Present
Grande Communications Networks LLC June 2011 - February 2015
Grande Communications Networks LLC October 2010 - June 2011
Grande Communications Networks LLC March 2008 - October 2010
Grande Communications Networks LLC March 2007 - March 2008
Core NAP January 2007 - March 2007
Skills
Troubleshooting, Networking, Computer Network..., Technical Support, T1, Data Center, DSL, Call Center, Switches, TCP/IP, ATM networks, LAN-WAN, Broadband, Juniper, Telecommunications, Wireless, Routers, Telephony, Netcool, BMC Remedy, Fiber Optics, Tellabs 7194, HTML, PHP, CSS, JavaScript, Object Oriented Design, Microsoft SQL Server, MySQL, Oracle PL/SQL..., Ext JS, Sencha Touch, Call Centers, ATM Networks
Education
Texas State University-San Marcos 2001 — 2012
BA Computer Science, Major: Computer Science Minor: Geology
InterviewStream June 2015 - Present
Dahill June 2014 - June 2015
InterviewStream December 2012 - May 2014
Grande Communications Networks LLC February 2012 - September 2012
J & J Adjusters February 2006 - February 2012
Scholastic Book Fairs April 1996 - February 2006
Marlene Schiller DDS January 1995 - January 1996
Cox*s Department Store January 1992 - January 1995
Skills
Customer Service, Customer Relations, Microsoft Office, Merchandising, Word, Excel, Sales, Microsoft Excel, Microsoft Word, Training, Time Management, Human Resources, Marketing, Salesforce.com, Project Planning, Coaching, Sales Operations, Team Building, New Business Development, Social Networking, Leadership, Interviews, Account Management, Payroll, Management, Recruiting, Marketing Strategy, Social Media, Strategic Planning, Employee Relations, CRM, Public Relations, Organizational..., Accounting, Talent Acquisition, Operations Management, Outlook, Negotiation, Business Development, Customer Satisfaction, Cold Calling, Sales Process, Budgets, Leadership Development, Public Speaking, Event Planning, Sales Management, Performance Management, Process Scheduler, Contract Negotiation
Education
Texas Tech University
Mclennan Community College
Waco High School
Grande Communications Networks LLC January 2014 - Present
Independent October 2013 - January 2014
Haynes IT Systems, LLC April 2001 - October 2013
Affiliated Computer Services (ACS) May 1998 - April 2001
Oce March 1995 - May 1998
Skills
Cloud Computing, Enterprise Software, Windows Server, Integration, Troubleshooting, Technical Support, Business Process, Professional Services, Customer Service, Solution Selling, DHCP, IT Management, Microsoft SQL Server, Project Management, SQL, Selling, System Administration, Databases, DNS, TCP/IP, Security, IT Service Management, Business Analysis, Document Management, Business Process..., ITIL, Telecommunication..., Fiber Optic Networks, VoIP, Telecommunications, IP, Ethernet, Networking, Management, Account Management, Managed Services, Wireless, Direct Sales, Team Building, Sales Management, Fiber Optics, Co-location, Sales
Education
International Technical College 1989 — 1990
DEM Certification, IT
Holmes High School 1979 — 1983
Diploma, Business
Grande Communications Networks LLC August 2014 - Present
Texas Army National Guard June 2006 - Present
Conduit Global September 2013 - July 2014
CDI Corporation January 2013 - February 2013
Target June 2006 - May 2012
Texas A&M University: Corps March 2005 - August 2006
Skills
Customer Service, Computer Graphics, Adobe Creative Suite, HTML5, CSS, Computer Maintenance, Network + Certified, A+ Certified, Troubleshooting, Computer Repair
Education
DeVry University 2014 — 2016
Bachelor of Science, Graphic Design
Texas A&M University 2002 — 2008
History, engineering design & graphics
BG Group August 2013 - Present
Comerica Bank January 2013 - Present
Comerica Bank January 2011 - January 2013
Grande Communications Networks LLC October 2009 - November 2010
Skills
Portfolio Management, Cash Flow Lending, Financial Analysis, Sales, Credit Analysis, Valuation, Analysis, Cash Flow, Commercial Banking, Loans, Credit Risk, Finance
Education
Texas State University-San Marcos 2006 — 2010
Bachelor of Business Administration (B.B.A.), Finance
Alpheus Communications May 2015 - Present
Level 3 Communications April 2013 - February 2015
Grande Communications Networks LLC January 2012 - April 2013
Cbeyond May 2010 - September 2011
J&L Marketing November 2008 - September 2010
Arizona State University September 2007 - May 2009
Skills
Account Management, Sales, Solution Selling, Cold Calling, Sales Process, Customer Service, Lead Generation, Sales Operations, Marketing, Direct Sales, CRM, Sales Management, Marketing Strategy, Networking, Recruiting, Telecommunications, Training, Leadership, Management, Selling, Salesforce.com, Customer Satisfaction, Strategic Planning, Cloud Computing, Strategic Partnerships, Social Networking, New Business Development, B2B, Team Building, Business Development, Contract Negotiation, Product Marketing, Sales Presentations
Education
Arizona State University 2005 — 2009
Bachelor of, Studies; Business and Communications
TruConnect August 2014 - Present
McCoy Corporation May 2012 - August 2014
Grande Communications September 2005 - May 2012
Grande Communications Networks LLC September 2005 - December 2006
University of Texas at Austin February 2005 - August 2005
Jasper ISD Technology Department May 2001 - August 2003
Skills
JavaScript, MySQL, Microsoft SQL Server, .NET, XML, Software Development, Object Oriented Design, C#, VB.NET, MVC Architecture, Java Enterprise Edition, PHP4/5, VBScript, ASP.NET, AJAX Frameworks, WCF, Web Services API, LINQ, Oracle, RESTful WebServices, JAXB, API Development, Apache, SOAP, Linux, Databases, PHP
Education
Texas State University 2005 — 2008
Bachelor's
The University of Texas at Austin
Grande Communications Networks LLC August 2013 - Present
Circuit of The Americas July 2013 - Present
Embassy Suites San Marcos March 2013 - July 2013
YO Ranch Hotel April 2012 - January 2013
W Hotels November 2010 - April 2012
Bemba Entertainment January 2010 - January 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Negotiation, Editing, Blogging, Public Relations, Marketing, Advertising
Education
Austin Community College 2005 — 2008
Associate's degree, Music Management
The University of Texas at San Antonio 2000 — 2004
Business, Management, Marketing, and Related Support Services
Impact Telecom March 2013 - Present
Transcom Enhanced Services June 2011 - March 2013
nWire, LLC May 2010 - May 2011
Grande Communications Networks LLC 1998 - 2009
Skills
Contract Negotiations, Telecommunications, Vendor Management, Call Center, Team Building, VoIP, Account Management, Business Development, Business Strategy, SIP, SIP Trunking, Call Centers, Contract Negotiation, Service Implementation, Managed Services, New Business Development, Product Management, Direct Sales, Selling, Customer Retention, Negotiation, Vendor Relationships, Vendor Audit, Product Optimization
Education
Texas State University 1997 — 1999
MBA, Management
Texas State University-San Marcos 1994 — 1997
BBA, Management
City of Austin September 2014 - Present
State of Texas DSHS August 2014 - September 2014
Time Warner Cable September 2013 - February 2014
Time Warner Cable March 2007 - September 2013
Grande Communications Networks LLC March 2006 - March 2007
Grande Communications Networks LLC January 2004 - March 2006
Grande Communications Networks LLC October 2001 - January 2004
Grande Communications Networks LLC July 2001 - October 2001
Grande Communications Networks LLC April 2001 - July 2001
Alcatel-Lucent August 2000 - April 2001
Skills
System Deployment, Business Analysis, Managed Services, Network Monitoring Tools, Unified Communications, Juniper, Routing, Computer Network..., Cisco Technologies, CCNA, Networking, Switches, Ethernet, Telecommunications, Optical Fiber, Data Center, Troubleshooting, SDH, Metro Ethernet, DSL, Broadband, Network Engineering, LAN-WAN, Routers, MPLS, Juniper Technologies, VoIP, Network Architecture, IP, Network Administration, Wireless, Network Design, TCP/IP, Testing, Software Installation, WAN, VPN, Wireless Networking
Education
Texas State University 2008 — 2010
BBA, management
The University of Texas at Austin 1993 — 2005
Pre-Business, MIS
Crystal Practice Management Software Support SpecialistCrystal Practice ManagementOctober 2011 - October 2012
Grande Communications May 2008 - January 2011
Grande Communications Networks LLC December 2008 - December 2009
Grande Communications Networks LLC May 2008 - November 2008
Saltgrass Steak House September 2007 - May 2008
KTSW – FM 89.9 August 2004 - July 2005
Juan Henry's November 2003 - February 2005
Skills
Networking, Customer Satisfaction, Quality Assurance, Leadership, Team Leadership, Troubleshooting, Call Center, Account Management, Call Centers, Management, Customer Service, Microsoft Office, HTML
Education
Texas State University 2003 — 2007
Bachelor of Arts, Mass Communication; Advertising
Grande Communications Networks LLC May 2011 - Present
Grande Communications Networks LLC March 2005 - May 2011
Grande Communications Networks LLC March 1996 - March 2005
Arnold Oil January 1994 - March 1996
Skills
Telecommunications, Team Building, Salesforce.com, Customer Service, Account Management, Sales Management, Process Improvement, Product Management, Contract Negotiation, Broadband
Education
Angelo State University 1981 — 1983
Gonzales High School 1978 — 1981
LegalZoom January 2013 - Present
Currently Unemployed January 2012 - January 2013
Green Mountain Energy Company September 2009 - January 2012
Grande Communications Networks LLC April 2006 - December 2008
Harte-Hanks, Inc. April 2004 - April 2006
MCI Corporation October 2002 - March 2004
Skills
Customer Service, Customer Satisfaction, Customer Retention, Inside Sales, Outbound, Team Leadership, Telecommunications, Teamwork, Team Oriented, Utilities, Able To Multi-task, Computer Literate, Typing, Fax
Education
Austin Community College 2012 — 2014
Dental Hygiene/Hygienist
DHI Mortgage May 2013 - Present
BigCommerce March 2012 - May 2013
Bigcommerce March 2012 - May 2013
Texas State University February 2008 - March 2012
Burnes Home Accents October 2006 - February 2008
Opus Healthcare Solutions May 2005 - October 2006
Grande Communications Networks LLC September 2001 - May 2005
Dell March 1997 - September 2001
Skills
Technical Support, Troubleshooting, Active Directory, VMware, Servers, XP, Networking, Windows Server, Microsoft Exchange, Hardware, Operating Systems, VPN, Disaster Recovery, Computer Hardware, Software Installation, Help Desk Support, OS X, SharePoint, Switches, Laptops, Printers, Process Improvement, Microsoft Office, Virtualization, Linux, Databases, Windows, Enterprise Software, Windows XP
Education
Lamar University 1991 — 1996
Bachelor of Business Administration (B.B.A.), Management of Information Systems
Lamar University 1991 — 1996
Bachelor of Business Administration (B.B.A.), Management of Information Systems
Grande Communications Networks LLC October 2010 - January 2015
United States Air Force June 2001 - May 2011
Skills
Supervisory Management, Human Resources, Quality Management, Classroom Instruction, Training, Public Speaking, Game Development, Creative Writing, Editing, Air Force, DoD, Troubleshooting, Military Operations, Military, Intelligence Analysis, Information Assurance, Security, Military Experience, National Security, Security Clearance, Top Secret, Military Training, Tactics, Intelligence, Electronic Warfare, Military Liaison, Special Operations
Education
University of Phoenix 2011 — 2014
Bachelor of Arts (B.A.), English
Community College of the Air Force 2008 — 2010
Associate of Science (AS), Scientific Analysis Technology
Grande Communications Networks LLC August 2005 - Present
Gulf Business Forms, Inc. February 1998 - July 2005
US Navy October 1993 - December 1997
Skills
Call Centers, Technical Support, Leadership, Teamwork, Troubleshooting, Telecommunications, Networking, Computer Network..., Customer Satisfaction, Ethernet, IP, Managed Services, Management, Routers, Software Documentation, Team Building, Team Leadership, Training
Education
Texas State University-San Marcos 1998 — 2003
Bachelor of Science (B.S.), Psychology
Texas State University-San Marcos 1998 — 2003
Bachelor of Arts (B.A.), Communication, General
Discount Tire January 2015 - Present
Logan's Roadhouse August 2014 - December 2014
Grande Communications Networks LLC October 2013 - June 2014
Cheddar's Casual Cafe 2012 - 2012
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Leadership, PowerPoint, Strategic Planning, Social Media, Customer Satisfaction, Food, Inventory Management, Restaurants
Education
Roma High School 2004 — 2007
Diploma, Education
Kaplan College-San Antonio
South Texas College
Stay at home aunt May 2013 - Present
Multimedia Games October 2009 - April 2012
Multimedia Games August 2008 - October 2009
Ajilon Finance Solutions August 2007 - September 2007
Paramount Computer Corp June 2006 - July 2007
Talent Tree Staffing & Promotions January 2006 - February 2006
Grande Communications Networks LLC August 2005 - January 2006
Breckinridge Insurance Group July 2003 - April 2005
Breckinridge Insurance Group January 2000 - April 2005
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Training, Leadership, Outlook, PowerPoint, Management, Sales, Process Improvement, English, Research, Interviews, Recruiting
Education
Austin Community College 2001 — 2003
N/A, General Studies
AirStrip August 2012 - Present
Trillion March 2004 - August 2012
Grande Communications Networks LLC June 2002 - September 2003
ClearSource Inc. June 1998 - June 2002
ChoiceCom February 1997 - June 1998
Computemp December 1995 - February 1997
UPS August 1992 - September 1995
Education
Texas Tech University 1977 — 1984
Bachelor’s Degree, Business Administration and Management, General