Atlantic Broadband
Industry: Cable company
DescriptionAtlantic Broadband, a wholly owned subsidiary of Cogeco Cable Inc. is the 9th largest cable operator in the United States, based on the number of television service customers served. Customer service: 1 (888) 536-9600 Headquarters: Quincy, MA Parent organization: Cogeco (2012–) CEO: Richard J. Shea (Jan 1, 2015–) Founded: 2004, Quincy, MA Subsidiaries: MetroCast Cablevision,
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149 Atlantic Broadband employees in database. Find out everything there's to know about Atlantic Broadband employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Atlantic Broadband Employees
Grande Communications May 2010 - Present
Atlantic Broadband September 2006 - May 2010
Charter Communications January 2005 - September 2006
Comcast Cable 1996 - 2005
Skills
Call Center, Telecommunications, Leadership, Customer Satisfaction, Process Improvement, Customer Service, Team Building, Vendor Management, Customer Experience
Education
Palm Beach State College
Comcast July 2014 - Present
Atlantic Broadband December 2010 - April 2012
Atlantic Broadband September 2005 - December 2010
Charter Communications 1998 - 2004
Skills
Call Center, Telecommunications, Customer Satisfaction, Analytics, Vendor Management, Direct Marketing, Account Management, Leadership, Competitive Analysis, Sales, Sales Management, Strategic Planning, Team Building, Customer Experience, Budgets, Marketing Strategy, New Business Development, Customer Service, Process Improvement, Project Management
Education
Old Dominion University 1993 — 1995
MA, English Literature
University of North Carolina at Greensboro 1985 — 1989
BFA, Theatre
Adecco Staffing, USA February 2013 - Present
Adecco Staffing, USA December 2006 - February 2013
Atlantic Broadband May 1998 - September 2010
Sony May 2004 - December 2006
Dick's Sporting Goods 2002 - 2004
Skills
Staffing, Full-cycle Recruiting, Human Resources, Customer Service, Administration, Payroll, Inventory Management, Workers Compensation, Talent Acquisition, Talent Development, New Hire Orientation, Counseling, Terminations, Unemployment Claims, Long-term Customer..., Microsoft Office, Temporary Placement, Temporary Staffing, New Hire Orientations, Talent Management, System Administration, SDLC, College Recruiting, Hiring, Performance Management, Applicant Tracking..., Staffing Services, Interviews, Resume Writing, Onboarding, Internet Recruiting, Sales, Job Fairs, Employee Relations, Screening Resumes, Contract Recruitment, Cold Calling, Technical Recruiting, Sourcing, Behavioral Interviewing, Permanent Placement, Employee Training, Screening, Recruitment Advertising, Recruiting, Management, Leadership, Training
Education
California University of Pennsylvania 1996 — 2000
BA, Communication
Penn-Trafford High School 1992 — 1996
Diploma, General Studies
John Hancock Financial Services February 2015 - Present
Manulife Financial March 2014 - February 2015
John Hancock Financial Services / Manulife Financial August 2011 - March 2014
Shasta Communications May 2010 - August 2011
Cornell University August 2007 - May 2011
Atlantic Broadband 2007 - 2010
Kothari Chemical & Sugars Limited June 2008 - July 2008
United States Soccer Federation September 2003 - September 2007
Marshfield High School September 2003 - May 2007
Skills
Analytics, Business Strategy, Entrepreneurship, Microsoft Office, Project Management, Economics, Research, Business Analysis, Data Analysis, Video Production, Video Editing, Final Cut Pro, Human Resources, Marketing, Social Media, Spend Analysis, Procurement, VBA, Strategy, Microsoft Excel, Financial Analysis, Analysis, PowerPoint, Microsoft Word, Trend Analysis, Process Management, Strategic Communications, Dunn & Bradstreet, Ariba, Accounts Payable, Strategic Initiatives, Supplier Diversity, Essbase, Dashboarding, Factiva, Corporate Development, Global Strategy, IRAs
Education
HBX / Harvard Business School 2015 — 2015
Other / Grad
Cornell University 2007 — 2011
B.S., Industrial & Labor Relations, Dean's List
Marshfield High School 2003 — 2007
High School Diploma, General Studies, Honor Roll
Rail City Solutions April 2015 - Present
AT&T October 2014 - Present
Atlantic Broadband July 2011 - January 2014
Atlantic Broadband November 2009 - July 2011
EyeDentify Designs May 2005 - October 2009
Virtual Office Systems March 2003 - May 2005
Skills
Sales, Outside Sales, Sales Prospecting, Sales Management, Account Management, Building Business..., Networking, Solution Selling, Cable Broadband, Telephony, Telecommunications, Salesforce.com, Cable Television, Web Design, Graphic Design, E-commerce, Photoshop, Dreamweaver, FTP, Wordpress, Opencart, Microsoft Office, Business Development, VoIP, Troubleshooting, Broadband, Management, Direct Sales, Lead Generation, Customer Experience, Email Marketing, Advertising Sales, Direct Marketing, B2B, Online Marketing, SEO, Advertising, Ethernet, Marketing, Customer Acquisition, Technical Support
Education
Dale Carnegie Training 1999 — 1999
Certificate of Achievement for Effective Communications & Human Relations/Skills
Altoona Area High School 1996 — 1999
High School Diploma
Greater Altoona Career & Technology Center 1995 — 1999
Certificate of Completion, Commercial Art
Asurion N.E.W. Customer Service Companies, Inc June 2011 - Present
Atlantic Broadband February 2005 - May 2011
PennWest Home Equity Services May 2002 - February 2005
Wolf Furniture May 2000 - September 2002
Cablevision 1991 - 1994
Time Warner Cable 1986 - 1991
ATC Communications 1984 - 1986
Skills
Call Center, Training, Leadership, Recruiting, Management, Team Building, Customer Satisfaction, Performance Management, Customer Service, Instructional Design, Coaching, Customer Experience, Employee Relations, Process Improvement, Sales, Call Centers, Staff Development, CRM, Strategic Planning, Vendor Management, Leadership Development, Human Resources, Team Leadership, Customer Retention, Program Management, Employee Training
Education
University of Pittsburgh-Johnstown 2005 — 2010
BA, Secondary Education, English, 3.279
University of Pittsburgh-Johnstown 2005 — 2010
BA, English Literature (British and Commonwealth), 3.279
Greater Johnstown Career and Technology Center 1982 — 1984
Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Ferndale Area School District
Diploma, Business
Atlantic Broadband June 2015 - Present
Atlantic Broadband August 2012 - Present
Skills
PowerPoint, Word, Microsoft Office, Excel, Customer Service, Microsoft Word, Leadership, Marketing, Microsoft Excel, Social Media, Training, Customer Satisfaction, Social Networking
Education
University of Massachusetts at Lowell 2008 — 2012
Bachelor of Science, Business Administration; International Business and Marketing, 3.078
Lorenzo de' Medici 2011 — 2011
Study Abroad
Marshfield High School 2004 — 2008
Diploma
Aquent Studios January 2014 - Present
BI Incorporated July 2011 - September 2011
Centre County Library February 2011 - April 2011
Atlantic Broadband May 2009 - December 2010
Atlantic Broadband March 2008 - May 2009
Digital Media Institute (DMI) June 2007 - August 2007
Instructional Design Center October 2004 - August 2007
Skills
CSS, HTML, Technical Support, Photoshop, Customer Service, Flash, Illustrator, Digital Photography, Internet Troubleshooting, PHP, Multimedia, XAML
Education
Indiana University of Pennsylvania 2003 — 2007
Bachelors of Science, Communications Media; Graphic and Multimedia Design
Atlantic Broadband August 2014 - Present
Comcast August 2012 - July 2014
Comcast June 2011 - August 2012
Comcast June 2009 - June 2011
Dish Network April 2004 - June 2009
Dish Network March 2003 - April 2004
Skills
Direct Sales, Customer Retention, Cold Calling, Solution Selling, Telecommunications, Sales Process, Sales Operations, Salesforce.com, Account Management, Broadband, Sales Management, Customer Satisfaction, Strategic Partnerships, Sales, Competitive Analysis, Leadership, Leadership Development, Communication, Sales Presentations, Public Speaking, B2B, Selling, Wireless, New Business Development, Management, Strategy, Lead Generation, Customer Experience, Product Marketing, CRM, Time Management, Business Development, P&L Management, Marketing, Team Leadership, Cross-functional Team...
Education
Mississippi State University
MBA
Indiana University - Kelley School of Business
B.S., Business Management
Direct Video Entertainment November 2011 - Present
Adderton Consulting November 2010 - May 2012
Peoples Choice Cable TV & Broadband August 2009 - November 2010
Hotwire Communications LLC September 2007 - July 2009
Mastec Communications 2006 - 2007
On Rite Company 2005 - 2006
Atlantic Broadband 2004 - 2004
Charter Communications 1996 - 2003
Executone 1995 - 1996
TCI 1988 - 1995
Skills
Customer Service, Team Building, Customer Relations, Customer Satisfaction, Operations Management, Budgeting, Telecommunications, P&L Management, Problem Solving, Supervisory Skills, Call Center, Mentoring, Hiring, Account Management, Excel, Team Leadership, PowerPoint, Administration, Word, Outlook, Microsoft Excel, Budgets, Call Centers, Forecasting, Negotiation, Contract Negotiation, Marketing, Strategic Partnerships, Customer Retention, Business Development, VoIP, Vendor Management, Salesforce.com, Start-ups, Management, Microsoft Word, Executive Management, Cross-functional Team..., Product Management, New Business Development, Training, Leadership, Wireless, Selling, Customer Experience, Competitive Analysis, CRM, B2B, Broadband, Product Marketing
Education
Barry University 2008 — 2009
MBA, Finance
Florida Atlantic University 2006 — 2007
BBA, Management and Marketing
Broward College 1980 — 1995
Associates, Liberal Arts
Miramar High School 1977 — 1980
Diploma, General
Atlantic Broadband August 2013 - Present
Lightower Fiber Networks March 2010 - August 2013
Sidera Networks (Formerly RCN Metro) November 2008 - March 2010
One Communications June 2008 - November 2008
Andover Consulting March 2007 - June 2008
Yankee Group January 2005 - March 2007
Verizon GNI December 2003 - January 2005
Qwest 2001 - 2002
Verizon 1997 - 2000
Skills
Product Development, Product Management, Product Vision, Competitive Analysis, Product Life Cycle..., Customer Relations, Cross-functional Team..., Go-to-market Strategy, Strategic Planning, Pricing Strategy, Segmentation, Data Analysis, Telecommunications, Managed Services, MPLS, Metro Ethernet, Carrier Ethernet, Data Modeling, Forecasting, Ethernet, Enterprise Software, CRM, Cloud Computing, Wireless, IP, Business Development
Education
Emmanuel College
Northeastern University
Atlantic Broadband August 2004 - Present
Adelphia 1997 - 2003
Skills
Budgets, Sales, Call Center, Telephony, Call Centers, Negotiation, Broadband, Telecommunications, Troubleshooting, Management, Employee Recognition, Customer Satisfaction, Technical Support, Cabling, Vendor Management, Customer Retention, VoIP, Customer Experience, Wireless, Account Management, Direct Sales, Networking
Education
Broward College
Atlantic Broadband September 2015 - Present
OwnerIQ, Inc. November 2014 - September 2015
PGR Media January 2014 - October 2014
PGR Media March 2013 - December 2013
PGR Media January 2013 - March 2013
Burtons Grill December 2011 - January 2013
Skills
Microsoft Office, Social Media, PowerPoint, Microsoft Word, Time Management, Social Networking, Facebook, comScore, Microsoft Excel, Outlook, DoubleClick, Digital Marketing, Social Media Marketing
Education
University of Massachusetts at Lowell 2008 — 2012
Marketing
pennsylvania department of transportation June 2001 - Present
Waynesburg University February 2009 - May 2010
Greene County Assessment Office 1999 - 2000
Atlantic Broadband 1997 - 1999
Olan Mills Portraits 1995 - 1996
Skills
Public Speaking, Coaching, Team Leadership, Creative Writing, Social Skills, Organizational..., Emotional Intelligence, Event Planning, Athletic Administration, Athlete Development, Team Building, Troubleshooting
Education
California University of Pennsylvania
Master's degree, Sport Management / Intercollegiate Athletic Administration
Waynesburg University
Bachelor's degree, Marketing
Atlantic Broadband December 2014 - Present
Vanco Payment Solutions August 2013 - December 2014
Fifth Third Bank January 2013 - August 2013
Verizon Wireless November 2011 - January 2013
URS Corporation August 2010 - November 2011
University of Pittsburgh School of Medicine March 2011 - August 2011
First Merit Bank 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Sales Management, Sales, Sales Operations, Salesforce.com, Sales Process, SaaS, Direct Sales, Outside Sales, Phone Etiquette, Mobile Devices, Mobile Applications, Sales Presentations, Mobile Technology, Payment Systems, Payment Industry, Payment Services, Lead Generation, New Business Development, Business Process, Customer Satisfaction, Customer Acquisition, Customer Oriented, Customer Retention, Long-term Customer..., Customer Facing Roles, Team Leadership, InDesign, Training, Leadership, Time Management
Education
Duquesne University 2003 — 2007
Bachelor of Arts (BA), Psychology
Atlantic Broadband November 2007 - Present
Knology 2001 - 2008
Skills
Networking, Long Distance, PRI, Sales, Avaya, Selling, B2B, Broadband, Telephony, M2M, Lead Generation, DOCSIS, VoIP, Private Line, Telecommunications, Customer Satisfaction, Direct Sales, IVR, Telemarketing, Cabling, Quotas, Account Management, Cold Calling, Sales Management, LAN-WAN, Sales Operations, New Business Development, Call Center, Metro Ethernet, Wireless, Customer Retention, Management, Optical Fiber, Sales Process, Fiber Optics, Customer Service, Leadership, Team Building, Call Centers
Education
Aiken Technical College
Atlantic Broadband September 2014 - Present
Highmark Blue Cross Blue Shield Delaware April 2009 - September 2014
VWR January 2005 - February 2009
JPMorgan Chase August 2002 - October 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning
Education
Delaware State University 1995 — 1999
Lake Forest High School 1990 — 1994
Diploma
Tenacity August 2014 - Present
City Year August 2013 - Present
Atlantic Broadband June 2013 - August 2013
Massachusetts Secondary School Administrator's Association July 2009 - July 2012
Skills
Community Outreach, Program Development, Youth Development, Event Planning, Public Speaking, Program Evaluation, Digital Imaging, Digital Video, Leadership, Team Leadership
Education
College of the Holy Cross 2009 — 2013
Bachelor's degree, Sociology and Studio Art
Marshfield High School 2006 — 2009
Atlantic Broadband August 2008 - Present
George S. May International January 2004 - July 2008
ICA Corp May 2001 - April 2004
Skills
Telecommunications, Business Development, Customer Satisfaction, Account Management, Sales Management, Start-ups, Marketing, Product Development, Direct Sales, Sales, Solution Selling, Project Management, B2B, Strategic Partnerships, VoIP, New Business Development, Strategic Planning, Negotiation, Budgets, Microsoft Office, Salesforce.com, Contract Negotiation, Selling, Operations Management, Security, Team Leadership, Call Centers, Project Planning, Process Improvement, Team Building, Internet Services, Marketing Strategy, Cloud Computing, Training, Flex Trunk PRI, International Sales, International Business, Communication, Brand Management, Brand Development, Vendor Relationships, Forecasting, Business Performance..., Strategic Analytics, Technical Marketing, Metro-Ethernet E-LAN..., Metro-E Fiber Optic, Service Level Agreement..., Fiber Optic Metro-E DIA, Data Center NNI
Education
Universidad Tecnológica Nacional 1978 — 1983
Engineering
Universidad Tecnológica Nacional 1978 — 1983
Information Technology
Universidad Tecnológica Nacional
Atlantic Broadband September 2015 - Present
Atlantic Broadband November 2014 - Present
PGR Media April 2013 - November 2014
Broadway Gourmet February 2013 - April 2013
Skills
Customer Service, Microsoft Word, Customer Oriented, Microsoft Excel, Facebook, Teamwork, Leadership, Time Management, Social Media, Microsoft Office, Pinterest, Twitter, Blogger, Highly detail oriented, Task Driven, Creativity, SBMS, Strata Management
Education
University of Massachusetts at Lowell 2008 — 2012
Bachelor of Science (B.S.), Marketing
Lorenzo Di Medici
Mount Saint Joseph Academy 2004 — 2008
Atlantic Broadband January 2013 - Present
Atlantic Broadband LLC December 2010 - Present
Atlantic Broadband May 2007 - Present
Atlantic Broadband LLC May 2007 - December 2010
Staples September 2003 - May 2007
Staples Inc October 2003 - January 2007
Nutrition Inc June 2002 - August 2003
Skills
Internet Services, VoIP, Computer Hardware, Microsoft Office, Cable Networks, Troubleshooting, Call Centers, Telecommunications, Technical Support, Training, Telephony, Contract Negotiation, Customer Service, Sales, Data Entry, Wireless Networking, Business Development, Data Analysis, Networking, Cabling, LAN-WAN, Computer Network..., Broadband, Wireless, Routers, Telephone Skills, Ethernet, Operating Systems, Solution Selling, Network Administration, Cable Television, IP, Windows, Fiber Optics, Process Improvement, Inventory Management, Optical Fiber, Outlook, TCP/IP, T1, System Administration, Salesforce.com, Data Center, Cloud Computing, Customer Satisfaction, Databases, Management
Education
University of Phoenix 2012 — 2015
Masters, Business Administration c/ Human Resources
University of Phoenix 2010 — 2012
Bachelors of Science, Business Administration and Management, General
University of Phoenix
Associates, Business
Westmont Hilltop High School
High School Diploma
AirGuide Manufacturing April 2012 - Present
Atlantic Broadband May 2006 - June 2007
Skills
Telephone Skills, Customer Service, Outlook, Microsoft Office, Data Entry, Invoicing, Office Administration, Spreadsheets, Office Management, Office Equipment, Fax, Confidentiality
Education
ATI Career Training Center-Miami 2010 — 2012
Associate's degree, Medical Insurance Specialist/Medical Biller
Miami Springs Senior High School 2001 — 2004
high school diploma
Atlantic Broadband May 2009 - Present
Westmont Hilltop High School September 2014 - May 2015
Atlantic Broadband August 2007 - May 2009
Comfort Inn & Suites Johnstown, PA March 2007 - August 2007
Mountain Playhouse 2001 - 2004
Skills
Word, PowerPoint, Excel, Customer Service, Call Center, Troubleshooting, Quality Assurance, Problem Solving, Outlook Express, Set Building, Sound Design, Costumes, Stage Management, Cash Handling, Verint, Leadership, Training, Community Theatre, Light Board Operator, CSG, Customer Satisfaction, Cable Broadband, Call Centers, Telephony, Sales, Microsoft Excel, VOD, Digital Video, Telecommunications, Call Center Development, Management, IVR, Technical Support, Microsoft Word, VoIP, Telemarketing, Outlook, Customer Experience, Set Construction, Telephone Skills, Cash Flow, Cable Television, Internet Services, Software Documentation, Broadband, Vendor Management, Computer Network..., DOCSIS, Computer Hardware, Telstrat
Education
Pennsylvania Highlands Community College 2005 — 2006
Hospitality Management and Communications
Point Park University 2003 — 2004
Theatre Arts
Allegheny College of Maryland 2002 — 2003
Pre-College coursework
Jones NCTI
Continuing Education/Additional Coursework
Atlantic Broadband July 2014 - Present
The Bon Ton Stores Inc. October 2010 - July 2013
United Network Services (UNSi) August 2009 - July 2013
Keymarket Radio June 2009 - August 2009
Verizon June 1996 - May 2009
Skills
Call Center, Customer Service, Retail Sales, Sales Management, Onboarding, Attendance Management, Customer Service..., Customer Service..., Provisioning, New Hire Orientations, Quality Assurance, Training Delivery, Vendor Management, Call Centers, Networking, VoIP, Network Design, LAN-WAN, WAN, Telecommunications, MPLS, Managed Services, Unified Communications, Ethernet, Telephony, Sales, Data Center, Customer Experience
Education
Penn State University
Associate of Arts (AA), Business Administration and Management, General
Atlantic Broadband November 2013 - Present
Orange and Rockland Utilities, Inc. September 2006 - November 2013
Con Edison July 2003 - September 2006
Con Edison July 2001 - July 2003
Con Edison July 2000 - July 2001
ENSR July 1999 - July 2000
ENSR (AECOM) June 1998 - July 2000
MassDEP 1996 - 1997
Skills
Environmental Compliance, Environmental Policy, Corporate Social..., Sustainability, Project Management, Environmental Permitting, Environmental Auditing, Risk Management, Environmental Awareness, Environmental Consulting, Environmental..., Greenhouse Gas Inventory, Carbon Footprinting, Hazardous Waste..., Remediation, RCRA, Hazardous Materials..., EHS, Asbestos, Environmental Impact..., Soil, Water, Groundwater, Waste Management, Sampling, Inspection, Environmental..., ISO 14001, Soil Sampling, EPA, Environmental Science, Environmental Issues, Wetlands, HAZWOPER, Environmental Monitoring, Environmental..., Natural Gas, Waste, Energy, CERCLA, Solid Waste, Groundwater Remediation, Emergency Spill Response, EHS Management Systems, PCB Management, PCB design, Industrial Hygiene, Disposal, Natural Resources, Electric Distribution...
Education
University of Massachusetts at Lowell 1994 — 1998
Bachelor of Science (B.S.), Environmental Science
Fairfield University 1993 — 1994
Algonquin Regional High School 1990 — 1993
INL GROUP, INC. January 2011 - Present
Hotwire Communications LLC February 2010 - January 2011
Atlantic Broadband March 2008 - July 2009
MDU Communications March 2007 - March 2008
Category 5 Hurricane Shutters March 2006 - March 2007
Comcast December 1988 - December 2005
Skills
Sales, Organizational Agility, Integrity, Sales Management, Telecommunications, Customer Satisfaction, CRM, Account Management, VoIP, Call Centers, Direct Sales, Selling, Solution Selling, Recruiting, Budgets, P&L Management, Customer Retention, Broadband, Sales Operations, Executive Management, B2B, Salesforce.com
Education
Florida State University 1978 — 1981
AA, Hospitality
Hollywood Hills
Atlantic Broadband November 2006 - Present
Blair County PA Careerlink - Affordable Computers Plus Inc. August 2006 - October 2006
Blair County PA Careerlink - Affordable Computers Plus Inc. February 2006 - August 2006
Spherion August 2005 - September 2005
Greater Altoona CTC December 2003 - June 2005
Giant Eagle June 2001 - August 2004
Mount Aloysius College January 2003 - May 2003
Greater Altoona CTC August 1999 - June 2000
The Center for Advanced Technologies June 1999 - August 1999
Fiore's Country Market April 1998 - April 1999
Skills
VoIP, Troubleshooting, Highly detail oriented, Management, Telecommunications, Technical Support, Software Documentation, Leadership, Great Leader, Quality Control, Organizational..., Quantitative Finance, Human Resources, Computer Repair, Accounting, Marketing, Corporate Finance, Economics, Business Strategy, Business Analysis, Operations Management, Strategic Planning, SWOT analysis, Time Management, Organization, Public Speaking, Communication Skills, Teaching, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Business Process, Project Management, Research, Writing, Problem Solving, Planning, Typing, Microsoft Works, WordPerfect, COBOL, RPG II, Internet Explorer, FileMaker Pro, Windows, Mac, Flowcharting
Education
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), 3.78 GPA
Mount Aloysius College 2002 — 2004
Bachelor's Degree, Math, Science, Computer Science, 3.86 GPA Magna Cum Laude
St. Francis University 2000 — 2002
Associate's Degree, Engineering/Mechanical Technology, 3.854 GPA
Greater Altoona Career & Technology Center 1999 — 2000
Certificate, Computer Repair Technology, 3.24 QPA
Greater Altoona Career & Technology Center 1997 — 1999
Certificate, Computer Programming, 99
Altoona Area High School 1996 — 1999
Diploma, Applied Academics/Vocational-Technical
RainStorm Consulting July 2013 - Present
Digital Mountain Consulting May 2007 - July 2013
Atlantic Broadband December 2009 - December 2010
Pennswoods.net December 1999 - December 2009
Allegany College of Maryland 1997 - 1997
Skills
Advertising, Analytics, Telecommunications, VoIP, Operations Management, Process Improvement, SEO, Network Administration, Strategic Planning, Troubleshooting, Program Management, Customer Service, Sales, Project Management, Networking, New Business Development, Social Networking, Perl, Network Architecture, Software Design, Management
Education
Frostburg State University 1990 — 1996
Bachelor of Science, Physics
Craig GordonVaughn thumboverthemoon 2009 - Present
UXRD (User Experience Research and Design) 2014 - Present
The Fantastical April 2013 - Present
Mechanica 2010 - Present
Atlantic Broadband 2010 - Present
Breakaway Innovation Group 2012 - 2014
Cengage Learning 2012 - 2013
Mullen Advertising 2008 - 2009
Mullen 2004 - 2008
Abbott 2002 - 2004
Skills
User Interface Design, Adobe Creative Suite, Art Direction, Illustrator, InDesign, Graphic Design, Adobe Acrobat, Information Architecture, Mac, Direct Mail, Direct Marketing, Photoshop, Typography, Logo Design, Layout, QuarkXPress, Dreamweaver, Wordpress, Flash, Graphics, Packaging, Photography, Adobe Fireworks, Creative Direction, Interactive Advertising, Interaction Design, Branding, User-centered Design, Integrated Marketing, Image Manipulation, Outdoor Advertising, PowerPoint, Axure
Education
Syracuse University 1990 — 1994
BFA
Bentley University 2014 — 2015
Certificate, User Experience (UX)
Coursera
Cuts Etc. November 2013 - Present
Atlantic Broadband February 2012 - Present
Atlantic Broadband February 2010 - February 2012
Atlantic Broadband August 2007 - February 2010
Verizon May 2005 - May 2007
Cut's Etc. February 1997 - May 2004
Michael's Fine Jewelry Hawaii June 1995 - February 1997
Skills
Sales, Customer Satisfaction, Call Centers, Direct Sales, Telecommunications, Customer Experience, Networking, Customer Retention, Salesforce.com, VoIP, Account Management, Selling, Troubleshooting, Technical Support, Training, Customer Service, Solution Selling, Leadership, Sales Management, Business Service..., Vendor Management, Call Center, Telephony, B2B, Lead Generation, Broadband, Advertising Sales, Long-term Customer..., Business Strategy, Employee Training, Training Delivery, Technical Training, Closing Contracts, Social Networking, Customer Management, Growth Strategies, Business Growth..., Profitable Growth, Employee Engagement, Employee Management, Employee Recognition, Social Media Marketing, Online Marketing, Event Based Marketing, Product Marketing, Customer Insight, Problem Management, Creative Solutions, Solution Development, Social Media Advertising
Education
Penn State University 1998 — 2003
Pruonto's Hair Design Institute Inc 1987 — 1988
Obtained my 1250 hours of instruction to obtain state licensing, Cosmetology/Cosmetologist, General
DiAndrea Media, Inc May 2013 - Present
PetArtStudios 2002 - Present
PetArtStudios.com January 2000 - Present
Atlantic Broadband November 2012 - May 2013
Colortech, Inc. June 2007 - November 2012
The image press 1997 - 2000
Skills
Fine Art, Advertising, Marketing Communications, Art, Illustration, Dogs, Pets, Adobe Creative Suite, Drawing, Web Design, Social Media, Creative Direction, Brand Development, Photography, Microsoft Office, Social Media Marketing, Email Marketing, Marketing, Corporate Branding, Newsletters, Sales, Event Planning, Copywriting, Public Relations, Marketing Strategy, Editing, Online Advertising, SEO
Education
University at Buffalo 1980 — 1985
BFA communication, Graphic design
Atlantic Broadband May 2013 - Present
Atlantic Broadband July 2012 - Present
Atlantic Broadband September 2006 - September 2012
Atlantic Broadband July 2006 - August 2008
Atlantic Broadband September 2005 - July 2006
Atlantic Broadband March 2004 - September 2005
United States Army March 2003 - March 2004
Charter Communications March 1999 - March 2003
TW Fanch 1999 - 2000
TCI Cable August 1990 - March 1999
Skills
VoIP, Cabling, Modems, Telecommunications, Routers, Troubleshooting, Cisco Technologies, Call Center, Program Management, Process Improvement, Operations Management, Technical Support, LAN-WAN, Call Centers, Computer Hardware, Optical Fiber, Management, Broadband, Telephony, Wireless, Fiber Optics, IP, Ethernet, Avaya, Computer Network..., Vendor Management, Customer Experience, T1, MPLS, Integration, Wireless Networking, TCP/IP, Data Center, Networking, Customer Satisfaction, DWDM, IVR, Network Design, Cable Television
Education
Penn State University 1984 — 1986
Associate of Science (A.S.), Electrical and Electronics Engineering
Penn State University 1979 — 1983
Bachelor of Arts (B.A.), Labor and Industrial Relations
Atlantic Broadband June 2009 - Present
Atlantic Broadband December 2008 - February 2009
Remi Communications April 2002 - April 2008
CoManage Corporation October 2000 - November 2001
Lucent Technologies (formerly Octel Communications) 1994 - 2000
Spectrum Cellular Corporation, Inc. 1992 - 1994
Data General Corporation (formerly HBO & Company - CSMG) 1990 - 1992
SRX 1985 - 1990
Skills
Program Management, Customer Service, Documentation, Provisioning, Telecommunications, Customer Satisfaction, Call Center, Product Management, Customer Relations, Team Building, Contract Negotiations, Troubleshooting, Planning, Process Improvement, Change Management, Project Planning, Software Documentation, Project Management, Business Development, Networking, Call Centers, Sales, CRM, Contract Negotiation, Leadership, VoIP, Management, Account Management, Training, Sales Operations, Technical Support, Sales Management, Outsourcing, Start-ups, Vendor Management, Budgets, T1, Sales Process, Cabling, Telephony, Business Intelligence, Strategic Planning, Wireless
Education
University of Houston 1974 — 1978
BSEET, Electrical/Electronics Technology
Infinity Weddings & Events, LLC. June 1995 - Present
Atlantic Broadband November 1996 - March 2010
Skills
Budgets, Negotiation, Birthdays, Hotels, Wedding Planning, Galas, Parties, Weddings, Anniversaries, Ceremonies, Receptions, Corporate Events, Private Events, Celebrations, Bridal Showers, Festivals, Entertainment, Event Management, Holidays, Live Events, Leadership, Customer Satisfaction, Training, Hospitality, Meeting Planning, Customer Service, Event Planning, Project Planning, Management, Special Event, Call Centers, Sales, Trade Shows, Fundraising, Fundraisers, Team Leadership, Dinners, Event Producing, Coordinating Events, Emcee, Charity, Venue, Events Coordination, Event Production
Education
Miami Dade College 1990 — 1994
Associate, Business
Atlantic Broadband May 2014 - Present
University of Pittsburgh at Johnstown January 2014 - Present
Tony's Subs May 2011 - May 2014
University of Pittsburgh at Johnstown August 2010 - April 2014
Johnstown Tomahawks 2013 - 2013
Skills
Higher Education, Public Speaking, Research, PowerPoint, Student Development, Microsoft Office, Event Planning, Social Media, Microsoft Word, Community Outreach, Microsoft Excel, Teamwork, Sports, Editing, Student Leadership, Customer Service, Leadership
Education
University of Pittsburgh-Johnstown 2010 — 2014
Bachelor's Degree, Communication
Westmont Hilltop High School 2006 — 2010
Diploma, General Studies
Chuck's PC Repair January 2008 - Present
Atlantic Broadband December 2006 - Present
Skills
Computer Repair, Salesforce.com, Direct Sales, Telecommunications, VoIP, Account Management, Cold Calling, Solution Selling, Call Centers, Telephony, Sales, Customer Satisfaction, Wireless, Lead Generation, Selling, New Business Development, Sales Process, Broadband, Customer Retention, VPN, Computer Hardware, Computer Maintenance, Computer Software..., Hardware Diagnostics, Communication Skills, Business Strategy, Electrical..., Microsoft Office, Open Source Software, Mac, Mac OS, Linux, Technical Training
Education
Cambria-Rowe Business College-Johnstown 1991 — 1992
Accounting and Business/Management
Atlantic Broadband July 2013 - Present
NBCUniversal, Inc. November 2007 - July 2013
NBC Universal 2003 - 2010
Starz 2000 - 2003
Disney 1999 - 2000
Skills
Strategic Planning, Sales Management, Sales Operations, Strategic Partnerships, Partnership Marketing, Digital Media, Digital Strategy, Deal Execution, Multi-channel Marketing
Education
Roanoke College 1993 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
Atlantic Broadband September 2015 - Present
Comcast July 2011 - September 2015
Comcast April 2009 - October 2011
Cingular February 2008 - June 2008
AT&T May 2006 - February 2008
Cingular Wireless December 2000 - May 2006
McKesson Water Products March 1996 - May 1997
W.W. Grainger July 1994 - January 1996
Skills
CRM
Education
Albertus Magnus College
Southern CT State University
Thomas Rausch
AveriStar February 2014 - Present
Precision Business Solutions March 2010 - February 2014
Pappas Development Group December 2008 - March 2010
Atlantic Broadband September 2008 - May 2009
Marketplace Direct September 2007 - September 2008
Conemaugh Memorial Medical Center March 2007 - June 2007
Education
ITT Technical Institute/Penn Highlands Community College 2004 — 2007
Associate's, Computer Networking/Hardware Troubleshooting
Pennsylvania Highlands Community College
Information Security and Analysis
WGBH April 2012 - Present
Sky Jewelry Design May 2009 - Present
Arts and Business Council / Volunteer Lawyers for the Arts March 2010 - April 2012
Atlantic Broadband June 2008 - March 2009
Raytheon Company and The Boston Group 2008 - 2008
Coldwell Banker January 1996 - October 2007
Skills
Start-ups, Event Planning, Social Media, Business Development, Integrated Marketing, Public Relations, Social Media Marketing, Leadership, Marketing, Small Business, Strategy, Public Speaking, Copywriting, Strategic Planning, Marketing Strategy, Nonprofits
Education
The University of Connecticut 1977 — 1981
BFA, Graphic Design and Printmaking
Atlantic Broadband October 2013 - Present
Atlantic Broadband November 2006 - October 2013
G Force Cable November 2003 - November 2006
Skills
Budgets, Telecommunications, Team Building, Strategic Planning, Process Improvement, Account Management, Customer Satisfaction, Forecasting, Call Centers, Competitive Analysis, Operations Management, Customer Service, Troubleshooting, Vendor Management, Contract Negotiation, Sales Management, Project Management, Training, Broadband, New Business Development, Microsoft Office, Sales Operations, Team Leadership, Management, Sales, Leadership, Program Management
Education
Augusta State University - College of Business Administration
BBA, Accounting
Santander Bank, N.A. June 2015 - Present
Atlantic Broadband January 2012 - May 2015
Sovereign Bank August 2010 - May 2011
The Kessler Group May 2006 - March 2010
Upromise March 2003 - April 2006
Kessler Financial Services 2001 - 2003
Fleet Boston Financial 2000 - 2000
Wachovia Bank Card Services / Partners First / First Annapolis Marketing Information Services 1996 - 2000
Skills
Database Marketing, Direct Marketing, Direct Mail, Segmentation, Email Marketing, Marketing Strategy, Vendor Management, Negotiation, Marketing Communications, Budgeting, Integrated Marketing, P&L Management, Process Improvement, Credit Cards, Online Banking, Affinity Programs, Key Account Management, Operations Management, Strategic Planning, Budgets, Internet Banking, Strategic Partnerships, Product Management, Loyalty Programs, Marketing, Competitive Analysis, Strategy, Online Marketing, Digital Marketing, CRM, Start-ups, Leadership, B2B, Management, Lead Generation, Program Management, Project Management, Customer Retention, Multi-channel Marketing
Education
Bentley University 1991 — 1994
MBA
Providence College 1986 — 1990
BS
Atlantic Broadband September 2014 - Present
Atlantic Broadband June 2014 - Present
BoardProspects, Inc. January 2014 - June 2014
CustomMade Ventures July 2013 - January 2014
CustomMade Ventures March 2013 - July 2013
BoardProspects, Inc. September 2011 - March 2013
Plymouth County District Attorney's Office 2008 - 2011
Skills
Social Networking, Blogging, Social Media, Public Relations, Customer Service, Facebook, Social Media Marketing, Advertising, Editing, Brand Development, Strategic Partnerships, Marketing
Education
Saint Anselm College 2007 — 2011
Bachelor of Arts, English
Marshfield High School 2004 — 2007
Landis & Associates January 2014 - Present
Good Works Recovery August 2012 - December 2013
Atlantic Broadband January 2012 - August 2012
Clearwire October 2010 - December 2011
Reznick Group January 2008 - July 2010
Reznick Group January 2008 - April 2008
Skills
Leadership, Team Building, Public Speaking, Business Development, Cloud Computing, QuickBooks, Sales, Microsoft Excel, Accounting, Strategy, Tax Preparation, Financial Statements, Microsoft Office, Financial Analysis, Corporate Tax, Bookkeeping, Competitive Analysis, Financial Reporting, Cold Calling, Direct Sales, UltraTax CS, Enterprise Software, Networking, Solution Selling, Training & Development, Mentoring, Management, Marketing, PowerPoint, ERP
Education
Penn State University 2005 — 2009
Bachelor of Science (BS), Accounting
Atlantic Broadband November 2014 - Present
Nemacolin Woodlands Resort March 2013 - Present
Nemacolin Woodlands Resort April 2014 - November 2014
Vertex Business Services July 2005 - March 2013
Columbia Gas of Pennsylvania March 2003 - July 2005
Skills
Certified..., Public Speaking, Training, Customer Service, Recruiting, Coaching, Leadership Development, Employee Training, Microsoft Office, Team Management, Microsoft Excel, Customer Satisfaction, Microsoft Word, Outlook, Time Management, Interviews
Education
Pennsylvania State University-Penn State Fayette- Eberly Campus
Associate of Arts (A.A.), English
DELMARVA Distributing January 2014 - Present
Simply-Phones August 2013 - December 2013
Mankind Project February 2010 - October 2013
EZlocal, Inc. May 2011 - July 2013
Atlantic Broadband September 2004 - September 2010
Skills
Sales Management, Direct Sales, Advertising Sales, International Business, International Sales, Internet Services, Internet Searches, Federal Government Sales, Innovative Thinking, Telecommunications, Technical Writing, Strategic Planning, Self Starter, Goal Oriented, SEO, Advertising, Small Business, Customer Relations, New Business Development, Account Management, Social Media, Marketing Communications, Business Strategy, Team Building, Coaching, Public Speaking, Mentoring, Customer Service, Marketing Strategy, Online Marketing, Negotiation, Start-ups, Microsoft Office, Problem Solving, Contract Negotiation, Word, Team Leadership, Lead Generation, Proposal Writing, Business Planning, Excel, Competitive Analysis, Management Consulting, Email Marketing, Cold Calling, Consultative Selling, Interior Design, Sales, Leadership, Entrepreneurship
Education
Hood College 1986 — 1989
MBA, Sales/Marketing
Horace Mann 1952 — 1958
High School Diploma, Regular/General High School/Secondary Diploma Program
Emerson Network Power January 2008 - Present
Avocent January 2008 - Present
Telefónica January 2007 - July 2013
Atlantic Broadband March 2006 - January 2007
NNR Global Logistics USA September 2004 - March 2006
Skills
Analysis, Hardware, TCP/IP, Technical Support, Management, Data Center, Professional Services, Integration, Troubleshooting, Telecommunications, IP, Virtualization, Cloud Computing, Network Design
Education
Florida International University 2014 — 2014
Master's Degree, Engineering Management - Enterprise Engineering, 3.87
Florida International University 1997 — 2003
Bachelor's Degree, Computer Engineering
Universidad Distrital Francisco José de Caldas 1993 — 1995
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering, Incomplete
Universidad Nacional de Colombia 1993 — 1995
Bachelor of Science (BSc), Computer Engineering, Incomplete
Atlantic Broadband March 2015 - Present
Garland Building Company September 2014 - February 2015
Starbucks June 2014 - December 2014
McGinley Kalsow & Associates July 2014 - August 2014
Boston University SMG Catering September 2011 - May 2014
Karmaloop.com November 2013 - April 2014
FRUKT June 2013 - August 2013
Hampson Aerospace, Odyssey Tooling June 2012 - August 2012
Skills
Social Media, PowerPoint, Social Networking, Customer Service, Marketing Strategy, Teamwork, Facebook, Social Media Marketing, Research, Microsoft Office, Market Research, Public Speaking, Marketing Communications, Microsoft Excel, Microsoft Word, Strategic Marketing..., Leadership Development, Data Analysis, Time Management, Twitter, Tumblr, Instagram, Pinterest, Google Analytics, InDesign, Google Docs
Education
Boston University Questrom School of Business 2010 — 2014
Bachelor of Science (BS), Marketing and International Management
Università degli Studi di Padova 2013 — 2013
Italian Studies
Sunny Hills High School 2006 — 2010
High School Diploma
Forever Broadcasting June 2009 - Present
The Air Network January 2007 - Present
Westmont Hilltop School District June 1993 - Present
OVFC January 1985 - Present
Atlantic Broadband August 2000 - August 2010
Skills
Football, Soccer, Sports Management, Athletics, Sports, Ticket Sales, Sports Marketing, Sports Writing, Sponsorship, Grant Writing, Baseball, Athletic Training, Broadcast Journalism, Intercollegiate..., Basketball Coaching, Sponsorship Sales, Basketball, Event Planning, Public Relations, Media Relations, Fundraising, Strength Training, Sports Coaching, Scouting, Event Management, Athletic Administration, Operant Conditioning, Radio Broadcasting, Golf, Facebook, Professional Sports, Social Networking, Public Speaking, Adobe Audition, Fitness, Journalism, Press Releases, Radio Host, Radio Producing, Softball, Broadcast, Play-by-play, Sports Industry, Coaching
Education
Thiel College 1984 — 1988
English, Education
St Francis University
Atlantic Broadband April 2008 - Present
Freelance Web Design & Development 2004 - Present
Education
Penn State University 2002 — 2007
Communications
Rural Broadband Investments/NewWave Communications August 2014 - Present
Adrenaline Technologies LLC April 2013 - August 2014
Atlantic Broadband October 2011 - April 2013
Atlantic Broadband December 2003 - October 2011
ServiSense.com January 1999 - September 2002
Cablevision January 1997 - January 1999
Continental Cablevision 1989 - 1995
Skills
P&L Management, Call Center, Customer Experience, Telecommunications, Call Centers, Budgets, Customer Satisfaction, Vendor Management, Sales Management, Telephony, Strategic Planning, Direct Sales, Leadership, Broadband, Solution Selling, Cabling, Sales Operations, New Business Development, Strategic Partnerships, Wireless, Product Management, Customer Retention, Cross-functional Team..., VoIP, Salesforce.com, Networking, Competitive Analysis, Account Management, Program Management, Operations Management, Sales, Lead Generation, Business Development, Team Building, Management, Selling, B2B
Education
University of New Hampshire 1977 — 1978
MA in Writing, Literature
Colby College 1972 — 1976
BA, English
Atlantic Broadband January 2013 - Present
Bridgemans Restaurant 2014 - 2015
Exemplar Companies, Inc. March 2012 - August 2012
Time Warner Cable December 2003 - August 2010
CREG Systems Corporation/GiSCO Corporation/Vorstar Corp September 2000 - December 2003
US Army May 1987 - December 1995
Skills
Technology Sales, Management, Business Development, Project Management, Financial Planning, Sales Management, Creative Strategy, Sales, Strategic Financial..., Telecommunications, Start-ups, Analysis, Mobile Devices, Leadership, Mergers & Acquisitions, SaaS, Solution Selling, Marketing, Cloud Computing, Sales Operations, Call Centers, New Business Development, Recruiting, Customer Satisfaction, Strategic Partnerships, Salesforce.com, Negotiation, Process Improvement, Direct Sales, Finance, Wireless, Cross-functional Team..., Account Management, Contract Negotiation, B2B, Team Building, Strategy, Competitive Analysis, Strategic Planning, Networking
Education
Boston University
Heriot-Watt University
Graduate CBA Scotland, Organizational Behavior, Economics
Lafayette College
Norwell
Atlantic Broadband September 2014 - Present
Atlantic Broadband January 2014 - Present
EarthLink Business July 2012 - August 2013
Time Warner Cable Business Class September 2010 - July 2012
Deltacom 2008 - November 2010
Deltacom 2007 - 2008
Business Telecom Inc. 1997 - 2007
Skills
Online Advertising, Marketing Communications, Online Marketing, Sales Operations, Marketing, Unified Communications, Advertising, Product Marketing, VoIP, Corporate Communications, Telecommunications, Managed Services, Cloud Computing, Public Relations, Solution Selling, MPLS, Sales Management, Direct Marketing
Education
Marist College
Bachelor of Arts
Salve Regina University 1992 — 1993
Shepherd Hill Regional High School 1986 — 1992
Atlantic Broadband July 2015 - Present
Wireless Analytics, LLC June 2014 - June 2015
OnProcess Technology 2006 - 2013
Adelphia March 2004 - March 2006
Comcast January 2002 - March 2004
AT&T September 1998 - October 2002
Skills
Performance Management, Leadership, Team Leadership, Business Development, Management, Team Building, Call Center, Process Improvement, Operations Management, Budgets, Coaching, Project Management, Strategic Partnerships, Program Management, Integration, CRM, Customer Satisfaction, Sales, Cross-functional Team..., Marketing Strategy, Training, Contract Negotiation, Account Management, Forecasting, Customer Retention, Change Management, Strategic Planning, Vendor Management, Telecommunications, Call Centers, Customer Service, Inventory Management, Product Marketing, Start-ups, Supply Chain, Six Sigma, Business Process..., Negotiation, Business Analysis, New Business Development, Supply Chain Management, Salesforce.com, Customer Experience, Sales Management, Outsourcing, Sales Operations, Analysis, Marketing, Business Strategy, Team Management
Education
Massachusetts Institute of Technology - Sloan School of Management 2002 — 2002
Professional Certificate, Business Administration and Management
University of Colorado at Denver 1998 — 1998
Professional Certificate, Leadership Development
Dartmouth College 1983 — 1985
Master of Arts in Liberal Studies, Master of Arts in Liberal Studies
Hobart and William Smith Colleges 1972 — 1976
B.A., Liberal Arts- Sociology
Atlantic Broadband May 1984 - Present
Charter Communications June 1999 - February 2004
Charter Communications 1999 - 2004
Time Warner Cable 1992 - 1998
Time Warner Cable May 1984 - June 1993
Skills
Leadership, Sales Management, Sales, Customer Satisfaction, Marketing, Advertising, Public Relations, Customer Service, Call Centers, Marketing Strategy, Strategic Partnerships, B2B, Direct Sales, Lead Generation, Direct Marketing, Telecommunications, Account Management, Competitive Analysis, Product Management, Customer Retention, Salesforce.com, Marketing Communications, Broadband, Sales Operations, Email Marketing, Customer Experience, Online Marketing, New Business Development, Product Marketing, Advertising Sales, Cold Calling, VoIP, Direct Mail, VOD, Selling, Telemarketing, Solution Selling, P&L Management, Public Affairs, Telephony, Database Marketing, Product Launch, Wireless, Internet Services, Cable Television, Vendor Management, Call Center Development, Networking, Marketing Management, IVR
Education
University of Pittsburgh 1986 — 1993
Business Economics/Marketing
GJAVTS 1979 — 1981
Certificate in Data Processing, Data Processing
Grillo's Pickles July 2015 - Present
Grillo's Pickles October 2014 - July 2015
Dunkin' Brands June 2014 - August 2014
Angie's Kettle Corn August 2012 - May 2013
Food Should Taste Good September 2010 - August 2012
Immaculate Baking Company October 2009 - August 2010
Atlantic Broadband June 2007 - September 2008
Skills
Marketing, Pricing, Strategy, Product Development, Food, Consumer Products, Account Management, Graphic Design, Microsoft Excel, Brand Management, Management, Merchandising, Market Research, Data Analysis, Social Media, Sales, Event Planning, Retail, Social Media Marketing, Budgets, Marketing Communications, Analysis, Sales Management, Research, Microsoft Office, Event Management, Microsoft Word, New Business Development, Marketing Research, Facebook, Social Networking, Project Planning, Customer Insight, Publishing, Online Advertising, Natural Products, Retail Displays, Coupons, SPINS, IRI, Whole Foods, Grocery, Club, Foodservice Distribution, UNFI, Sell Sheets, Brand Development, Trade Marketing
Education
Boston College - Carroll School of Management 2013 — 2015
Master of Business Administration (M.B.A.), Product & Brand Management
Wheaton College (MA) 2005 — 2009
BA, Sociology
Massachusetts Department of Public Health April 2014 - Present
Unitech Service Group June 2013 - April 2014
Unitech Service Group November 2009 - June 2013
Atlantic Broadband April 2007 - October 2009
Ryder System, Inc. April 2006 - April 2007
Skills
Radiation, Health Physics, Radiation Protection, Environmental Awareness, Hazardous Waste..., Radiation Safety
Education
Aiken Technical College 2005 — 2009
Associate of Science (A.S.), Radiation Protection/Health Physics Technician
Silver Bluff High School 1996 — 1999
Atlantic Broadband 2005 - 2011
SPX 2003 - 2005
Jardon & Howard Technologies, Inc 1998 - 2003
Skills
Employee Relations, Performance Management, Recruiting, Benefits Administration, Human Resources, Hiring, Policy, Talent Acquisition, Temporary Placement, Team Building, Talent Management, Training, New Hire Orientations, Workforce Planning, Onboarding, Leadership, Applicant Tracking..., HR Policies, Call Centers
Education
University of Phoenix 2005 — 2007
Bachelor of Arts (BA), Business Administration
Atlantic Broadband November 2014 - Present
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Research, Management, PowerPoint, Sales, Leadership, Training, Photoshop, Remote Troubleshooting, Internet Troubleshooting, phone, English, Process Improvement, Outlook
Education
Imo State University 2007 — 2010
Bachelor of Arts (B.A.), Philosphy
Conemaugh Health System July 2014 - Present
Atlantic Broadband October 2012 - July 2014
Health Net Federal Services September 2004 - October 2012
Siemens Medical Solutions May 1995 - September 2004
Skills
SQL, Process Improvement, Program Management, Software Documentation, Call Center, Troubleshooting, Call Centers, Strategic Planning, Quality Assurance, Vendor Management, Government, Team Leadership
Education
Indiana University of PA
Obtaining M.Ed, Business/E-Workforce Learning and Development
Indiana University of PA
BS, Business
Atlantic Broadband January 1998 - Present
W.H. Farwell Company January 1995 - January 1998
Skills
Telecommunications, Call Centers, VoIP, Customer Satisfaction, Direct Sales, Customer Experience, Broadband, Telephony, Account Management, Sales Management, Telemarketing, Sales, Customer Service, B2B, Wireless, Direct Marketing, Solution Selling, Cold Calling, New Business Development, Sales Operations
Education
Penn State University 1995 — 1998
Business Administration and Management, General
Rodan + Fields Dermatologists January 2015 - Present
The Education Station June 2012 - December 2014
Department of Defense, CDC Eagles October 2008 - January 2009
Atlantic Broadband October 2007 - July 2008
Cambria County Child Development Corporation December 2005 - July 2008
Skills
Fundraising, Teaching, Customer Service, Coaching, Leadership, Team Building, Early Childhood..., Staff Development, Curriculum Design, Social Networking, Curriculum Development, Childcare, Child Development, Management, Teacher Training, Public Speaking, Lesson Planning, Event Planning
Education
Ashford University 2009 — 2011
Bachelor's, Early Childhood Education with Administratin
Penn State University 2005 — 2006
Associates, Human Development & Family Studies
EY June 2014 - Present
St. Norbert College August 2011 - May 2015
Atlantic Broadband May 2013 - August 2013
Academy of Business Research Conference June 2012 - March 2013
Skills
Research, Marketing, Time Management, Product Development, Accounting, Sales, Public Speaking, Microsoft Excel, Microsoft Word, Data Analysis, Leadership, Social Networking
Education
St. Norbert College 2011 — 2015
Bachelor of Business Administration Degree, Accounting, Spanish, Cumulative GPA: 3.75
Atlantic Broadband
Skills
Routers, Business Intelligence, Project Management, TCP/IP, Telecommunications, Technical Support, Active Directory, VoIP, Disaster Recovery, Program Management, Call Center, Process Improvement, Cloud Computing, IVR, Vendor Management, Troubleshooting, Software Development, Team Building, VMware
Education
United States Military Academy at West Point 1980 — 1984
Bachelor’s Degree, Engineering
KORE Telematics September 2014 - Present
Lightower Fiber Networks April 2013 - Present
Masergy August 2011 - Present
RCN August 2010 - Present
Grande Communications Networks LLC September 2009 - Present
ABRY Partners, LLC May 1998 - Present
Cast & Crew Entertainment Services September 2006 - December 2012
Atlantic Broadband September 2004 - July 2012
Nexstar Broadcasting Group, Inc. 2003 - 2010
Morgan Stanley & Company July 1996 - May 1998
Education
The University of Texas at Austin 1991 — 1996
BSEE, Electrical Engineering
Atlantic Broadband June 2015 - Present
Taco Bell May 2015 - June 2015
Subway November 2014 - April 2015
Dollar General August 2013 - August 2014
McDonald's Corporation December 2012 - June 2013
Skills
Information Technology, Customer Satisfaction, Customer Service, Team Leadership, Time Management, Microsoft Office
Education
South Hills School of Business & Technology 2013 — 2015
Atlantic Broadband January 2014 - Present
Atlantic Broadband February 2011 - December 2013
Atlantic Broadband April 2005 - February 2011
Atlantic Broadband August 2004 - April 2005
Skills
Telecommunications, Broadband, Sales, Troubleshooting, VoIP, Networking, Negotiation, Call Center, Customer Service, Telephony, Project Management, Direct Sales, Customer Satisfaction, Sales Management, Strategic Planning, Salesforce.com, Call Centers, Customer Experience, Training, Selling, Customer Retention, Wireless, Retail, Sales Operations, Solution Selling, Coaching, Recruiting, Human Resources, Vendor Management, Cold Calling, B2B, Account Management, Management, Team Building, New Business Development, Strategic Partnerships, Leadership, Cloud Computing, Competitive Analysis, Product Management, Optical Fiber, Lead Generation, Contract Negotiation
Education
Indiana University of Pennsylvania 1998 — 2004
Bachelors, Marketing
Jones NCTI 2004 — 2009
Cable Industry Education
St. Francis University 2015 — 2019
Master of Business Administration (M.B.A.)
Crown Castle International August 2014 - Present
ConsultUSA April 2014 - August 2014
Verizon May 2011 - February 2014
Ariba February 2011 - May 2011
Atlantic Broadband November 2006 - January 2011
Atlantic Broadband August 2008 - December 2008
NCO Group June 2006 - November 2006
NCO Financial Systems June 2006 - July 2006
Sargent's Court Reporting Services, Inc. September 2005 - June 2006
American Eagle Outfitters October 2005 - January 2006
Skills
Troubleshooting, Networking, Network Administration, VoIP, Operating Systems, Software Installation, Call Centers, Data Center, Computer Hardware, Cabling, Help Desk Support, Telecommunications, Routers, Microsoft Office, Windows, Hardware, Spanish, Call Center, LAN-WAN, Network Security, Customer Service, Linux, Customer Relations, Active Directory, TCP/IP, LAN/WAN, Social Media, Research, Mac OS X, iOS, Cisco Certified, Cisco WAN, NOC, DAS, Distributed Antenna..., Cellular Communications, Mobile Broadband, LTE, 3G, CDMA, Technical Support, Wireless Networking, Fiber Optics, Computer Network..., Servers, Software Documentation, Disaster Recovery, Security, Windows Server, CCNA
Education
Western Governors University 2012 — 2015
Bachelor of Science (B.S.), Information Technology - Security
Pennsylvania Highlands Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Network Administration, 3.5227
Pennsylvania Highlands Community College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Computer Forensics, 3.5227
Greater Johnstown Senior High School 2000 — 2004
High School Diploma, 4.0
Atlantic Broadband March 2015 - Present
iDesign Consulting March 2009 - Present
State Street January 2013 - September 2013
Massa Products Corporation January 2011 - December 2012
Gig IT Consulting Inc. June 2009 - February 2011
Skills
Web Development, Java, Microsoft Office, HTML, JavaScript, C++, PHP, Git, Windows, CSS, MySQL, OS X, XML, Photoshop, Software Engineering, Eclipse, Ubuntu, jQuery, Linux, JSON, AngularJS, GruntJS, Bower, Yeoman, Zurb Foundation
Education
Northeastern University 2009 — 2014
Bachelor's of Science, Computer Science & Business Administration
Quincy High School 2005 — 2009
Atlantic Broadband February 2014 - Present
Atlantic Broadband February 2013 - February 2014
InterMedia Marketing Solutions May 2012 - February 2013
Conemaugh Health System October 2008 - December 2010
InterMedia Marketing Solutions August 2007 - April 2008
Skills
Customer Service, Call Centers, Telecommunications, Customer Satisfaction, Microsoft Office, Leadership, Sales, Bilingual, Quality Assurance, Time Management, Software Documentation, Microsoft Excel, Telephone Skills, Analysis, Supervisory Skills, Accounting, Teamwork, Training, Team Leadership, Access, Data Entry, Outlook, Process Improvement, Customer Experience, Payroll, Windows, Management, Microsoft Word, Accruals, Journal Entries, Budgeting
Education
St. Francis University 2015 — 2017
Master of Business Administration (MBA)
St. Francis University 2012 — 2014
Bachelor's degree, Accounting
Cambria-Rowe Business College-Johnstown 2010 — 2012
Associate's degree, Accounting
Newwave Communications May 2015 - Present
Atlantic Broadband August 2006 - May 2015
Chili's June 1999 - August 2006
Skills
VoIP, Customer Satisfaction, Troubleshooting, Call Center, Call Centers, Telephony, Telecommunications, Sales, Customer Experience, Leadership, Sales Management, Broadband, Cabling, Customer Retention, Networking, IVR, Wireless, Technical Support, Direct Sales, Vendor Management, T1
Education
Saint Francis University 2008 — 2012
MBA
Indiana University of PA 1994 — 1999
BS, Hospitality Management
Newwave Communications August 2015 - Present
Cable South Media3 September 2014 - August 2015
Newwave Communications September 2013 - September 2014
Association of Washington Business December 2012 - October 2013
Unemployed November 2011 - 2012
Newwave Communications May 2008 - November 2011
Baja Broadband May 2007 - May 2008
Atlantic Broadband 2007 - 2008
Mediacom Communications 2003 - 2007
Skills
Direct Sales, Sales, Telecommunications, Training, Sales Management, Management, Customer Retention, Team Leadership, Networking, Broadband, Team Building, Account Management, Customer Service, Call Centers, Telephony, Customer Satisfaction, VoIP, Marketing, Cold Calling, Leadership, New Business Development, Public Speaking, Customer Experience, Sales and Marketing, Sales, management &..., Organizational..., Organizational..., Public Administration, Political Campaigns, Politics, Curriculum Development, Local Government, Governmental Affairs, Call Center..., Call Center Development, Budgets, Strategic Planning, Wireless, Recruiting, Volunteering
Education
Pierce College at Fort Steilacoom 1987 — 1988
Assoc in Technology, Technology/Business, 3.8
Career and Health Coach October 2014 - Present
AVP Organiztional Development July 2014 - Present
AMERISERV FINANCIAL April 2008 - Present
Adjunct Faculty January 2015 - Present
Adjunt Faculty at Saint Francis University October 2012 - Present
University of Phoenix October 2007 - May 2014
Mount Aloysius College August 2008 - 2014
Buncher Hospitality and Resort October 2007 - April 2008
Atlantic Broadband January 2004 - October 2007
F.N.B. Corporation June 2002 - January 2004
Skills
Employee Relations, Training, Leadership, Organizational..., Human Resources, Performance Management, Recruiting, Resume Writing, Interviews, Leadership Development, Personnel Management, Benefits Administration, Management, Motivational Speaking, Employee Benefits, HRIS, Payroll, Public Speaking, Policy, New Hire Orientations, Career Development..., Professional..., Deferred Compensation, College Teaching, Career Counseling, Customer Service, Career Development, Coaching, Strategic Planning, Staff Development, HR Policies, Time Management, Team Building, Employment Law, Labor Relations, Organizational..., Job Descriptions, Health and Fitness, Employee Engagement, Employee Training
Education
St. Francis University 2003 — 2007
Master's Degree
Mount Aloysius College 2001 — 2003
Bachelor
Pennsylvania Highlands Community College
Associates Degree
University of Phoenix 2013 — 2013
University of Phoenix - Advanced Facilitator Certification
John B Gunter Community Leadership Initiative 2013 — 2014
Career Coach Institute (CCI) 2008 — 2008
Career Coaching Certification
American Council on Exercise - ACE 2015 — 2015
Atlantic Broadband October 2014 - Present
Atlantic Broadband February 2014 - October 2014
Three Wire Systems August 2012 - August 2013
Three Wire Systems July 2011 - August 2012
DW Digital Solutions March 2011 - January 2012
Health Net Federal Services November 2004 - July 2011
Circuit City 1999 - 2002
Circuit City 1999 - 2002
Skills
Call Center, Mentoring, Customer Service, Hiring, Customer Satisfaction, Supervisory Skills, Coaching, Staff Development, Process Improvement, Employee Relations, Microsoft Office, Public Speaking, PowerPoint, Team Leadership, Outlook, Access, Excel, Quality Assurance, Team Management, Government, Healthcare, Inventory Management, Team Building, Data Analysis, Interviewing, Business Analysis, Performance Management, Change Management, Administration, Call Center Development, Avaya, Policy Writing, Employee Handbooks, Job Descriptions, Disciplinary Actions, Internal Training, Phone Etiquette, System Administration, Leadership Development, Interviews, Software Documentation, Program Management, Training, Microsoft Word, Microsoft Excel, Employee Training, Call Centers, Policy, Leadership, Schedules
Education
Capella University 2007 — 2008
Certificate, HR Management
Capella University 2003 — 2006
MBA, Business
University of Pittsburgh at Johnstown 2000 — 2003
B.A., Business w/ concentration in Financial Accounting
Bishop McCort
Diploma
XO Communications December 2014 - April 2015
Atlantic Broadband February 2014 - April 2014
Verizon Business August 2011 - August 2013
Alaska Communications Systems July 2008 - August 2011
Verizon Business June 2007 - July 2008
K. Hovnanian February 2007 - June 2007
Verizon Business April 2005 - July 2006
Sprint October 2000 - July 2004
Sprint February 1999 - October 2000
Sprint August 1997 - February 1999
Skills
Account Management, Advertising, Budgets, Business Development, Business Intelligence, Contract Negotiation, Leadership, Managed Services, Marketing, Mobile Devices, Networking, New Business Development, Pre-sales, Program Management, Project Management, Proposal Writing, Sales, Sales Operations, Sales Process, Security, Selling, Solution Selling, Strategy, Telecommunications, Wireless, WAN, VoIP, Unified Communications, TCP/IP, Strategic Planning, Strategic Partnerships, Management, MPLS, Integration, IP, Data Center, Cloud Computing
Education
Radford University 1981 — 1985
BS, Marketing
Atlantic Broadband February 2014 - Present
Skills
Sales Management, Training & Development, Forecasting, Sales Recruitment, Budgeting, Budget Management, Market Analysis, Team Building, Team Management, Negotiation, Sales Process, VoIP, Fiber Optics, Telecommunications, Strategy, Marketing, Budgets, Sales, Leadership, Sales Operations, Competitive Analysis, Contract Negotiation, Business Development, Employee Training, Training, Recruiting, Management, Product Management, Product Marketing, Direct Sales, CRM, Business Planning, Team Leadership, Selling, B2B, Customer Satisfaction, Coaching, Online Advertising, Strategic Planning, Customer Service, New Business Development, Account Management, Superior Sales Skills, Selling Skills
Education
University of South Carolina-Aiken 1983 — 1989
BAIS, Psychology and Business Management
Atlantic Broadband April 2013 - Present
Atlantic Broadband April 2013 - Present
Hammers Consulting July 2011 - Present
Lorain Borough Council 2011 - Present
L. Robert Kimball & Associates March 2009 - June 2011
MTS Technologies, INC March 2006 - March 2009
MountainTop Technologies August 2004 - March 2006
US Army January 2000 - February 2004
Skills
Information Security, Network Engineering, Wireless Networking, Cisco Technologies, DoD, Network Security, Security, Computer Security, Troubleshooting, Firewalls, Network Architecture, TCP/IP, Information Assurance, Systems Engineering, Wireless, Vulnerability Assessment, Network Administration, Networking
Education
Capella University 2011 — 2013
Masters, Information Security
Penn State University 2009 — 2010
B.S., Psychology
Indiana University of Pennsylvania 2007 — 2008
B.A., Psychology
Pennsylvania Highlands Community College 2004 — 2007
2 A.A.S, Business Management - Cum Laude; Computer Information and Communications Technology
Forman Capital August 2015 - Present
Atlantic Broadband June 2014 - October 2014
Leviathan Land Group Inc. May 2012 - May 2013
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word
Education
University of Miami - School of Business 2013 — 2015
Master of Business Administration (M.B.A.), Finance and Real Estate
Florida State University 2008 — 2012
Bachelor of Science (B.S.), Finance and Real Estate
Atlantic Broadband February 2014 - Present
Atlantic Broadband November 2012 - February 2014
American Cable Assn 2011 - 2013
Atlantic Broadband September 2003 - November 2012
Horizon do Brasil 1999 - 2002
Kabelkom Hungary 1995 - 1998
Wharf Cable Hong Kong 1993 - 1995
Continental Cablevision 1988 - 1992
American Cablesystems 1980 - 1992
Upstate Cablevision 1978 - 1980
Education
The University of Connecticut School of Business 1977 — 1978
MBA Candidate/DNC, Accounting and Finance
Bridgewater State University 1967 — 1971
Bachelor of Science (BS, with Honors), Technical Theatre/Theatre Design and Technology
National Theatre Institute 1970 — 1970
Sabatical, Theatre/Theatre Arts Management, College
Quincy High School 1963 — 1967
United States Air Force Officer Training School
Commissioned Second Leutenant
Atlantic Broadband June 2015 - Present
Saint Francis University 2007 - 2013
CheckPoint Technology Services 2006 - 2011
Skills
Information Technology, Project Management, Operations Management, Computer Network..., Microsoft SQL Server, Microsoft Office, Relational Databases, Database Administration, EMR, Server Administration, Cabling, IT Operations, Firewalls, Human Resources, Data Analysis, Data Entry, Databases, Data Mining
Education
Kent State University College of Podiatric Medicine 2014 — 2014
Doctor of Podiatric Medicine, DPM, Podiatric Medicine/Podiatry, N/A
St. Francis University 2007 — 2013
Management Information Systems, B.S., Management Information Systems, General, GPA: 3.50 Major GPA: 3.60
Infiniti of Augusta October 2014 - July 2015
Veracity Payment Solutions November 2013 - July 2014
Ladd Britt Auto Sales December 2012 - November 2013
Palmetto Package and Fine Wines March 2011 - December 2012
Boss Performance February 2010 - August 2010
Atlantic Broadband June 2007 - September 2009
Skills
Oral & Written..., Written & Oral..., Inventory Management, Direct Sales, Grassroots Organizing, Event Management, Event Planning, Data Entry, Interpersonal..., Interpersonal Savvy, Bookkeeping, Fiction Writing, Customer Service, Facebook, Social Networking, Social Media, Adobe Creative Suite
Education
University of South Carolina-Aiken 2003 — 2009
Bachelor of Arts, Communictions
Atlantic Broadband January 2012 - Present
Atlantic Broadband January 2010 - January 2012
InfoSpherix September 2008 - April 2009
InfoSpherix January 2006 - September 2008
InfoSpherix April 2004 - January 2006
Skills
Creative Writing, Research, Customer Service, Sales, Call Centers, Writing, Customer Satisfaction
Education
Dickinson College 1995 — 1999
Bachelor of Arts (B.A.), Political Science
Atlantic Broadband October 2009 - Present
Housing Development December 2009 - June 2015
Comcast May 2009 - October 2009
Comcast February 2008 - May 2009
Comcast July 2007 - February 2008
Comcast August 2006 - June 2007
IFM Efector August 2002 - August 2004
Vicor Corporation August 2000 - March 2002
Skills
Product Management, Product Development, Product Launch, Telecommunications, Pricing, Competitive Analysis, Sales, Management, Marketing Strategy, New Business Development, Analytics, Program Management, Product Marketing, Strategic Planning, Call Center, Broadband, Cross-functional Team..., Process Improvement, Project Management, Vendor Management, TiVo, TV Everywhere (TVE), Financial Analysis, Financial Modeling, Budget, Forecasting, Sales Operations, Leadership, Strategy, Wireless, Strategic Partnerships
Education
Boston College - Wallace E. Carroll Graduate School of Management 2004 — 2006
MBA
Northeastern University 1997 — 2002
B.S.
Atlantic Broadband March 2014 - Present
S.D. Kelly & Associates October 2006 - March 2014
Atlantic Broadband LLC March 2004 - October 2006
MetLife January 1995 - June 2003
New England Financial June 1988 - May 1994
Skills
Technical Recruiting, College Recruiting, Staffing Services, Talent Acquisition, Executive Search, New Business Development, R&D, Lean Manufacturing, Product Management, Six Sigma, Automation, Process Improvement, Supply Management, Continuous Improvement, Manufacturing, Electronics, Engineering, Product Development, Semiconductors, Account Management, Quality Assurance
Education
Quincy College
Business Management
Atlantic Broadband October 2014 - Present
CIBT May 2009 - September 2014
World Wildlife Fund July 2005 - May 2009
Network Solutions 2002 - 2004
a.k.a. Euro RSCG September 1999 - July 2001
MCI Corporation May 1987 - September 1999
Skills
Event Management, Market Research, Email Marketing, Online Advertising, Web Analytics, Marketing Communications, Digital Marketing, PPC, SEM, SEO, Brand Management, Google Analytics, Advertising, Integrated Marketing, Product Marketing, Multi-channel Marketing, Marketing, Strategic Planning, E-commerce, Strategy, Online Marketing
Education
Northeastern University 1981 — 1986
BS, Business Administration, Major in Management
Atlantic Broadband March 2011 - Present
Sovereign Bank February 2010 - February 2011
Marketing & Communications January 2007 - March 2010
Bank of America July 2000 - February 2005
MotherNature.com 1998 - 2000
Skills
Advertising, CRM, Competitive Analysis, Cross-functional Team..., Digital Marketing, Integrated Marketing, Leadership, Management, Marketing, Marketing Strategy, Online Marketing, Strategy
Education
Bates College 1989 — 1993
BA, History
Atlantic Broadband June 2015 - Present
Advanced Optical Solutions, LLC February 2004 - May 2015
American Broadband, Inc. 2003 - 2007
Charter Communications December 1999 - April 2003
Helicon Cable February 1997 - December 1999
Skills
Cisco Technologies, Switches, Telecommunications, Cisco Routers, Broadband, Network Engineering, DOCSIS, Linux, IP, Routing, LAN-WAN, Asterisk, Data Center, Virtualization, Wireless Networking, VoIP, SDH, Firewalls, DWDM, FreeBSD, NOC, Perl, Servers, Project Management, Ubuntu, IPv6, Windows 7, Windows Server, Business Development, Telecommunications..., VirtualBox, Red Hat Linux, Technical Project..., Technical Project..., Capital Budgeting, WLAN, IPv4, Premise Wiring, Optical Network Design, Fiber Optic Technology, Start-up Environment, Fiber Optic Networks, ROADM, Cisco Transport Planner, Optelian, Huawei, SONET, Polycom, Windows 8, RAMAN
Education
Penn State University 1994 — 1997
Electrical Engineering Technology
Healthcare Solutions Team November 2009 - Present
Onset Computer Corporation July 2013 - November 2013
Sager Electronics January 2007 - April 2009
Atlantic Broadband February 2003 - December 2006
3DME September 2000 - January 2003
3 Arts Entertainment May 1998 - August 2000
Skills
Investments, Investment Management, Asset Management
Education
Arizona State University 1991 — 1995
Windber Research Institute January 2011 - Present
Windber Medical Center 2005 - July 2011
Atlantic Broadband May 2007 - January 2011
Windber Professional Services August 2005 - January 2011
ThreatGuard October 2002 - July 2005
GE Plastics August 1999 - February 2002
Kolburne School 1989 - 1992
Skills
Windows, Microsoft Office, Cisco, DICOM, Troubleshooting, Websense, Documentation, VMware, Customer Relations, Customer Service, Software Documentation, Program Management, Cisco Technologies, Healthcare, Management, Data Analysis, Research, Leadership, Training, Project Management, Budgets, Information Technology, Networking, Network Security, VPN, Vendor Management, Technical Support, Antivirus, Healthcare Information...
Education
Pennsylvania College of Technology 1997 — 1999
Computer Science
Westfield State University 1993 — 1995
n/a, Secondar Guidance Counseling
University of Pittsburgh 1985 — 1989
BS, Psychology
Atlantic Broadband November 2006 - Present
Atlantic Broadband May 2005 - November 2006
Mediacom Communications August 2002 - May 2005
Skills
VoIP, Call Centers, Account Management, Sales, Broadband, Customer Retention, Telecommunications, Budgets, Customer Experience, Sales Management, Team Building, Strategic Partnerships, Marketing, Customer Satisfaction, Telephony, Cable Television, Call Center, Direct Sales, Leadership, Marketing Strategy, New Business Development, Competitive Analysis, Wireless, Ethernet, IP, Management, Sales Operations, Direct Marketing, VOD, Cabling, Solution Selling, Strategic Planning, Optical Fiber, P&L Management, Product Management, Vendor Management, Fiber Optics, Operations Management
Education
The University of Georgia 1983 — 1987
BS
Comcast Business July 2009 - Present
Comcast Cable 2007 - 2009
Atlantic Broadband 2006 - 2007
Verizon Business 2004 - 2006
Verizon 2001 - 2004
Verizon 1996 - 2001
Skills
Performance Management, Process Improvement, Call Center, Customer Service, Forecasting, Salesforce.com, Troubleshooting, Call Centers, Program Management, Broadband, Cross-functional Team..., Integration, Project Management, Coaching, Training, Customer Satisfaction, Customer Retention, Sales Operations, IPVPN/VoIPVPN, Software Documentation, Management, Leadership, Telecommunications, Analysis, Operations Management, Telephony, Team Management, Business Process, SDLC, Vendor Management, Customer Experience, Testing, IP, Technical Support, Human Resources, Enterprise Software, Business Analysis, Budgets, Switches, Team Building, Team Leadership, Data Center, Negotiation, VPN, Product Management, Managed Services, VoIP, Wireless, Account Management, CRM
Education
Hesser College 1999 — 2000
Business Science Associate Degree/Sales Marketing Management, Business, Summa Cum Laude
Hesser College 1998 — 2000
Associates Degree; Associates Degree; Bachelor, Sales Marketing Management; Business Science; Business Science, Summa Cum Laude
Pinkerton Academy
Pinkerton Academy
GP Strategies Corporation March 2014 - Present
GP Strategies Corporation November 2011 - March 2014
Atlantic Broadband February 2007 - February 2011
Atlantic Broadband November 2003 - February 2007
Atlantic Broadband January 1999 - January 2003
Concurrent Technologies Corporation (Government September 1995 - October 1996
Skills
Recruiting, Employee Benefits, New Hire Orientations, Training, Employee Relations, Talent Acquisition, Call Center, Customer Service, Leadership, Performance Management, Temporary Placement, Payroll, Vendor Management, Customer Satisfaction, Call Centers, Personnel Management, PeopleSoft, Interviews, Management, FMLA, Coaching, Human Resources, Employee Engagement, Policy, Onboarding, HRIS, Succession Planning, Talent Management, Employee Training, Benefits Administration, College Recruiting, Organizational..., Hiring, HR Policies, Internet Recruiting, Deferred Compensation, Technical Recruiting
Education
Duke University 2012 — 2012
Certificate, Human Resources Management/Personnel Administration, General
St. Francis University 2003 — 2007
Masters', Human Resources
Indiana University of Pennsylvania 1988 — 1994
BS, Human Resource Management
Johnstown High School 1984 — 1988
Diploma, Academic track
Atlantic Broadband September 2005 - May 2009
United Healthcare February 2005 - June 2005
Pennsylvania Highlands Community College December 2003 - October 2004
Pennsylvania Highlands Community College January 2000 - October 2000
Coast Guard Mutual Assistance October 1997 - December 1999
Freda White & Associates, Inc March 1995 - September 1997
Skills
Customer Service, Clerical Duties, Administrative Support, Microsoft Office 2007, Microsoft Office 2003, Office Management
Education
American Public University System
Bachelor's degree
Universal Medical Administration Services December 2014 - Present
Windber Research Institute November 2010 - December 2014
Atlantic Broadband November 2007 - November 2010
Skills
Network Security, VPN, Troubleshooting, Networking, Network Administration, Ethernet, Linux, Cisco Technologies, LAN-WAN, Technical Support, Routers, Active Directory, Software Documentation, VMware, Operating Systems, Customer Service, Telecommunications
Education
California University of Pennsylvania 2003 — 2007
BS, Information Technology
Atlantic Broadband June 2014 - Present
City of Quincy January 2012 - May 2014
Gig IT Consulting April 2005 - 2014
Castel 2003 - 2005
Business Systems Consultants, Inc. 2001 - 2003
General Automation 2000 - 2000
CVSI 1997 - 1999
Inacom Information Systems 1995 - 1997
Lotus Development Corporation 1990 - 1992
Skills
Problem Solving, SEO, Account Management, Strategic Planning, Customer Relations, Social Networking, Network Design, Network Administration, Web Services, IT Service Management, Operations Management, Optimization, Online Marketing, Customer Service, Online Advertising, Social Media, Salesforce.com, Business Development, Project Management, New Business Development, Marketing, B2B, Sales, Team Building, Integrated Marketing, SEM, Strategy, Business Planning, Professional Services, Budgets, Sales Management, Telecommunications, Networking, Data Center, Web Design, Facebook, Entrepreneurship
Education
Northeastern University 1986 — 1996
Computer & Network
Quincy College 1981 — 1982
Accounting
Atlantic Broadband November 1996 - Present
Atlantic Broadband May 2005 - August 2005
Charter Communications November 1996 - May 2005
Education
Miami Dade College 1992 — 1994
Atlantic Broadband Customer Service RepAtlantic BroadbandJanuary 1997 - October 2006
Skills
Call Center, Sales, Telecommunications, Direct Sales, Troubleshooting, Call Centers, Customer Satisfaction, Training, Administrative..., Networking, Technical Support, Telephony, VoIP, Wireless, Cabling, Customer Service, Broadband, Routers, Customer Retention, Salesforce.com, Cold Calling, Account Management, Selling, Fiber Optics
Education
Miami Dade College
Registered Nursing/Registered Nurse
Citibank June 2015 - Present
Kessel Mulch Company Inc December 2014 - June 2015
Atlantic Broadband February 2014 - December 2014
Xerox December 2013 - February 2014
Ji Da Fu Zhong - Senior High School Attached to Jilin University July 2012 - November 2013
No 1 High School of Changzhou City May 2011 - July 2012
Songyuan Foreign Studies College; Songyuan City, Jilin, PROC May 2010 - May 2011
Arqiva Inc April 2007 - April 2010
BT Media & Broadcast March 2004 - April 2007
Intelsat Global Satellite Company March 2002 - March 2004
Skills
Telecommunications, Broadcast Television, Management, Customer Service, Accounting, Broadcast, Microsoft Office, Video, Program Management
Education
St. Francis University 1988 — 1992
BA, World History
St. Francis University 1988 — 1992
B.A. Degree, World History
St. Francis University 1988 — 1992
Bachelor of Arts (B.A.), World History
United Healthcare Family Independent Case ManagerGeorgia Department of Family & Children ServicesJanuary 2008 - May 2008
Atlantic Broadband October 2006 - October 2007
Norwegian Cruise Line July 2002 - September 2005
Education
Barry University 2008 — 2012
Human Resource Management
Mobile Heartbeat September 2015 - Present
Atlantic Broadband December 2014 - August 2015
GoDaddy Afternic (formerly NameMedia Afternic) August 2012 - November 2014
Cambridge Interactive Development Corporation December 2010 - August 2012
Modiv Media April 2007 - December 2010
Boston Financial Data Services December 2000 - April 2007
Quincy Public Schools & New York City Public Schools January 1995 - January 2000
U.S. Peace Corp, Lesotho (Southern Africa) January 1993 - January 1995
Skills
Spring, Hibernate, MyBatis, JBossESB, RESTEasy, EJB, JPA, JDBC, JMS, REST, Servlet, JSP, Hadoop, Sqoop, MapReduce, JBoss, Glassfish, Websphere, MySQL, DB2, PostgreSQL, SQL Server, JUnit, Mockito, PowerMock, Matchers, MRUnit, H2 In-Memory DB, TJWS, Eclipse, Git, Gradle, Ant, CVS, Agile Methodologies, Scrum, Kanban, JIRA, Rally
Education
Boston University - Metropolitan College 2005 — 2007
Master of Science, Computer Science
Teachers College of Columbia University 1996 — 1999
Master of Arts, Science Education
Wheaton College (MA) 1988 — 1992
Bachelor of Arts, Biology and Chemistry
Andy Frain Services July 2010 - Present
Atlantic Broadband May 2005 - May 2009
MIAMI HERALD August 2002 - May 2005
ENCUESTA, Inc January 2000 - July 2002
Skills
Telemarketing, Direct Marketing, Market Research, Word, Excel, Spanish, Cold Calling, Broadband, Statistics, Customer Service, New Business Development, Advertising Sales, Customer Relations, Advertising, Telephone Skills, Marketing Research, Marketing Strategy, Lead Generation, Direct Mail, Account Management, Database Marketing, B2B, Promotions
Education
Loyola University ( New Orleans-Louisiana )
Bachelor, Business Administration; Information Management Program
Loyola University New Orleans
Atlantic Broadband May 2015 - Present
Atlantic Broadband 2012 - Present
Atlantic Broadband September 2008 - February 2012
Atlantic Broadband 2003 - 2008
Charter Communications 2002 - 2003
Charter Communications December 1999 - July 2002
Skills
Routers, Ethernet, Telephony, Optical Fiber, IP, Cisco Technologies, DOCSIS, LAN-WAN, VoIP, Cisco Call Manager, Telecommunications, Fiber Optics, Cabling, Broadband, Wireless, Computer Network..., DWDM, TCP/IP, Data Center, VOD, Call Centers, Network Design, HFC, Troubleshooting, Wireless Networking, Networking
Education
Pittsburgh Technical Institute 1997 — 1999
Associate's Degree, Computer Systems Networking and Telecommunications
Cosi August 2014 - Present
Euro-Pro August 2013 - 2014
MCMC March 2013 - August 2013
Atlantic Broadband May 2008 - March 2013
RNK Communications January 2007 - May 2008
Zurich Insurance November 2006 - January 2007
The Herb Chambers Companies. June 2005 - October 2006
Lindner & Associates May 2002 - October 2004
Skills
Telecommunications, Program Management, Research, Project Management, Strategic Planning, Negotiation, Process Improvement, Vendor Management, Outlook, Troubleshooting, Corporate Law, Microsoft Office, Microsoft Excel, Customer Service, Contract Management, Subpoenas, FCC License, Litigation, Due Diligence, Management
Education
Regis College 2010 — 2011
Masters, Public Policy
Regis College 2001 — 2005
BA, Political Science
Regis College 2001 — 2005
BS, Political Science and Government
Atlantic Broadband November 2000 - February 2010
Skills
Developing proposals,..., Secured long-term...
Education
University of Pittsburgh 1976 — 1980
Bachelor of Arts, Economics
MEDNAX February 2012 - Present
BankUnited February 2007 - February 2012
Atlantic Broadband January 2005 - January 2007
Education
Broward Community College
Bachelor of Science (BS), Computer Engineering
Per Scholas
Certificate, A+
Atlantic Broadband September 2015 - Present
Atlantic Broadband December 2011 - September 2015
Atlantic Broadband September 2010 - December 2011
Blockbuster June 2006 - June 2011
Blockbuster September 2005 - June 2006
Video Warehouse July 2002 - September 2005
Skills
Telecommunications, Retail Sales, Sales Management, Management, Sales, Customer Service, Merchandising, Loss Prevention, Inventory Control, Human Resources, Store Operations, Customer Satisfaction, Time Management, Customer Retention, Profit, Customer Experience, Sales Operations, Interviews, Wireless, VoIP, Telephony
Education
Allegany College of Maryland 2004 — 2006
Associate's degree, History
Allegany College of Maryland 2004 — 2006
Associate's degree, Education
Atlantic Broadband August 2011 - Present
Best Buy April 2011 - December 2011
Skills
VoIP, Telecommunications, Telephony, Routers, LAN-WAN, Call Centers, IP, Troubleshooting, Wireless, Broadband
Education
Pennsylvania Highlands Community College 2010 — 2012
Associates of Arts: General Studies, General Studies/Transfer Track
Atlantic Broadband November 2002 - Present
Sprint August 1988 - November 2002
Skills
Telephony, Troubleshooting, Optical Fiber, Networking, IP, Broadband, Vendor Management, Cabling, Cisco Technologies, Routers, Direct Sales, Fiber Optics, WiFi, Solution Selling, Computer Network..., VoIP, Customer Satisfaction, Wireless, Customer Experience, Product Management, Avaya, Telecommunications, Cable Television, Strategic Partnerships, Call Centers, Account Management, IPTV, Technical Support, DWDM, Wireless Networking, DOCSIS, LAN-WAN, WiMAX, Ethernet, SIP Trunking, Network Design, HFC, Internet Services, RF
Education
SMU 1980 — 1982
Educational/Instructional Technology
Altoona Area High School
Atlantic Broadband
Skills
Cabling, Telephony, Telecommunications, VoIP, Troubleshooting, Call Centers, Routers, Broadband, LAN-WAN, Technical Support, Wireless, Computer Network..., T1, Wireless Networking
Education
California University of Pennsylvania
Uniontown Area High School
Atlantic Broadband August 2010 - Present
Verizon February 2005 - October 2009
Walmart March 1995 - September 2004
United States Air Force June 1987 - June 1992
Skills
Optical Fiber, Software Installation, Training, Broadband, Troubleshooting, Organizational..., Logistics Management, Telecommunications, Quality Assurance, Customer Satisfaction, Environmental Science, Biology, Management, Landscape Design, Wireless, VoIP, Customer Service
Education
SUNY Cobleskill 1983 — 1985
Associate of Arts and Sciences (A.A.S.), Fisheries & Wildlife Technology, 3.8
Broome Community College 1983 — 1985
None, Liberal Arts and Sciences, General Studies and Humanities, 3.75
Community College of the Air Force 1989 — 1992
Associate's degree, Personnel Administration
Merchant One 2012 - 2015
Carnival Cruise Line 2007 - 2010
Atlantic Broadband 2006 - 2007
Hertz 2005 - 2006
Skills
Sales, Customer Service, Management, Sales Management, Marketing, Microsoft Office, Teamwork, Event Management, Event Planning, PowerPoint
Education
Pace University 2001 — 2005
Bachelor of Science (B.S.), Business Administration