Global Response
Industry: Company
DescriptionHeadquarters: Margate, FL Founded: 1974
Global Response List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Global Response. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Global Response Employees
Global Response February 2014 - Present
Global Response February 2014 - Present
Berges Law Group 2013 - 2014
KHANA KHZANA May 2010 - December 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Restaurants, Social Media, Event Planning, Public Speaking, Hospitality, Restaurant Management, Inventory Management, Food & Beverage, Time Management, Sales, Accounting, Research, Strategy, Team Building
Education
Florida Atlantic University
Bachelor's Degree, Accounting
Faith Academy 1996 — 2011
HIgh school diploma, Higher Education/Higher Education Administration
Broward College 2013 — 2013
Associate's Degree, Accounting and Finance
Global Response June 2015 - Present
Top Floor Talent Agency 2007 - Present
Skills
Communication, Sales Management, Organization, Comprehensive Planning, Customer Service, Customer Satisfaction, Time Management
Education
Broward College 2013 — 2014
Bachelor's degree, Supervision and Management, Good Academic Standing
Broward College 2012 — 2014
Bachelor of Applied Science (BASc), Technology Management, Good Academic Standing
Broward Community College 2008 — 2012
Associate's degree, Mass Communication/Media Studies, Good Academic Standing
Global Response February 1976 - Present
Global Response North November 2004 - Present
Shoosty Fine Art Gallery May 1974 - Present
Shooster Publishing April 2011 - Present
Leon and Betty Schagrin Foundation June 2010 - Present
Skills
Creative Problem Solving, Creative Strategy, Creative Writer, Creative Concept..., Software Design, Creative Leadership, Oil Painting, Drawing, Emphatic Customer..., Photoshop, Mentoring, Direct Marketing, World Class Customer..., Customer Service, Leadership, CTI, Computer Telephony, Courtesy, Ruby on Rails, Software Development, Outsourcing, User Interface Design, User Experience, Product Development, Heroku, Call Centers, Management, E-commerce, CRM, Strategy, Customer Experience, Creative Direction, Social Networking, Graphic Design, Creative Writing, Entrepreneurship, Lead Generation, Online Marketing, Start-ups, Art, Business Development, Mobile Applications, Program Management, Email Marketing, Mobile Devices, InDesign, Team Leadership, Strategic Planning, Team Building
Education
University of Florida 1976 — 1982
BFA, Painting / Architecture
Hollywood Hills High School 1975 — 1976
Cherry Hill East 1972 — 1974
Dish Network April 2013 - Present
Global Response November 2012 - January 2013
Best Buy Mobile May 2012 - January 2013
Teleperformance September 2011 - January 2012
PNC Bank June 2011 - August 2011
Fifth ThirdCo April 2010 - May 2011
Skills
Bartending, Customer Service, Communications, Sales, Customer Service..., Banking, Human Resources
Education
Otterbein College 2008 — 2010
N/A, Accounting
Hamilton Township High School 2004 — 2008
High School Diploma, Accounting
Global Response August 2013 - Present
HESCO May 2008 - August 2013
Skills
Microsoft Office, Human Resources, Recruiting, Interviews, Customer Service, Talent Management, Onboarding, Employee Relations, Training, Employee Training, Employee Engagement, Team Building, Performance Management, Sourcing, Applicant Tracking..., Workforce Management, Six Sigma
Education
Eastern Michigan University 2008 — 2013
Bachelor's Degree, Business Management, Human Resources Concentration
UCF/Lockheed Martin September 2015 - Present
Lockheed Martin June 2015 - Present
Siemens October 2014 - Present
University of Central Florida May 2014 - Present
University of Central Florida December 2013 - May 2015
Hull & Associates January 2014 - November 2014
Orlando Utilities Commission June 2014 - August 2014
Marketing Consultants of Orlando Inc May 2014 - June 2014
Tim Webber: The Coordinator February 2013 - February 2014
Global Response May 2013 - August 2013
Skills
Teamwork, Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Time Management, Hospitality, Event Planning, Recruiting, Employee Relations, Leadership, Public Speaking, Event Management, Hospitality Management, Research, Team Leadership, Catering, Training, Communication, Management
Education
University of Central Florida 2012 — 2016
Human Resource Management, Hospitality Management
TALK Corporate 2014 - Present
Interactive Response Technologies, (IRT) August 2013 - February 2014
MyPrintMarket March 2013 - January 2014
Lipton Toyota 2012 - 2013
Global Response August 2010 - February 2011
Skills
Customer Satisfaction, Inventory Management, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Retail, Sales, Negotiation, Customer Retention, Sales Management, Event Planning, Automotive, Sales Process, Team Building, Email Marketing, Profit, E-commerce, Vehicles, iPod, MacBook, Inventory Control, Invoicing, Strategic Planning, Public Speaking
Education
Broward Community College 2014 — 2016
Registered Nursing/Registered Nurse
Teleperformance, USA July 2014 - Present
Student Loan Consolidation Center February 2014 - May 2014
Expedited Docs Co December 2012 - September 2013
US Passport Services LLC April 2010 - November 2012
Douglas, Leavy, & Associates June 2008 - June 2009
Global Response September 2005 - February 2008
Skills
Customer Service, Call Centers, Management, Case Managment, Account Management, Teamwork, Time Management, Employee Training, Sales, Travel Planning, Advertising, Creative Strategy, Case Management, Customer Satisfaction, Customer Support, Dependable Team Player, Critical Thinking, Multi Tasking, Resolving Issues, Fast-Learner, Confident Decision..., Communication, Creative Thinking, Solid computer skills, Handle Confidential..., Long-term Customer..., Customer Retention, E-commerce, Social Media Marketing
Education
Broward College 2006 — 2009
Associate of Arts (AA), Advertising
Global Response September 2014 - Present
United States Army Reserve April 2010 - Present
Towne Park August 2012 - September 2014
Skills
Hospitality, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Team Building, Team Leadership, Inventory Management, Data Entry, Customer Satisfaction, Training, Outlook, Supervisory Skills, Customer Service, Management
Education
College of San Mateo 2006 — 2008
Associate of Science (A.S.), Electrical and Electronics Engineering
Global Response January 2013 - Present
ULTA Beauty August 2012 - January 2013
Guess? September 2007 - February 2011
CUTCO Cutlery March 2009 - October 2009
Skills
Customer Service, Cashiering, Retail, Microsoft Office 2007
Education
Florida International University 2006 — 2012
Plantation High School 2002 — 2006
Art Institute Of Fort Lauderdale September 2014 - Present
Harvest Food & Outreach Center February 2012 - July 2013
Global Response December 2012 - March 2013
United States Army February 1999 - April 2011
Hewlett-Packard / Connex January 1995 - February 1996
Skills
Social Networking, Microsoft Office, Customer Service, Windows, Event Planning, Marketing, Project Management, Event Management, Social Media Marketing, Sales, Logistics Management, International Logistics, Supply Chain Management, Supply Management, Help Desk Support, Transportation..., Transportation Planning, Freight Transportation, Air Freight, Military Operations, Military Training, Military Experience, Nutritional Counseling, Sports Marketing, Logistics, Inventory Management, Warehousing
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Bachelor of Science in Business / Management
New Horizon College Of Engineering 2013 — 2013
Certificate, Information Technology
Fayetteville Technical Community College 2007 — 2007
Culinary Arts
General Dynamics Resident School Fort Gordon GA 2001 — 2001
Certification, Telecommunications Technology/Technician
Harper College 1987 — 1987
Certificate, Culinary Arts/Chef Training
Art Institute of Fort Lauderdale
Associate of Arts (AA), Culinary and Pastries
Art Institute of Fort Lauderdale
Culinary and Pastries
Sherman Marketing Group October 2013 - Present
Stratus Contact Solutions March 2012 - October 2013
Global Response January 2008 - February 2012
Xturion 2006 - 2007
Global Telesourcing 2004 - 2006
Global Response Corporation 2001 - 2004
Inpulse Response Group 2000 - 2001
The Faneuil Group 1996 - 2000
InfoCision Management Corporation 1991 - 1996
Sherman Marketing Associates 1987 - 1991
Skills
Inbound, E-commerce, Call Center, Lead Generation, Direct Marketing, Contact Strategy, Social Media Monitoring, social media, Social Media Outreach, Outsourcing, Customer Loyalty, Customer Retention, Customer Satisfaction, Fulfillment, DRTV, Direct Response, Order Processing, New Business Development, Small Business..., Virtual Teams, Contact Center, Customer Experience, BPO, Strategic Partnerships, Social Media, Inbound Marketing, CRM, Multi-channel Marketing, Business Development, Contact Centers, Brand Loyalty, Social Media Measurement, Direct Response..., Customer Engagement, Call Center Development, Call Centers, Management, Strategy, Workforce Management, Salesforce.com, Solution Selling, Direct Sales, Customer Acquisition, Executive Management, Advertising, Sales, Marketing, Training, Enterprise Software, P&L Management
Education
Fairleigh Dickinson University
BS, Marketing
Pace University
Program in Marketing Management
Dopedoll Vintage January 2013 - Present
Tropicult January 2013 - Present
Global Response January 2010 - Present
Bloomingdale's November 2008 - September 2009
EXPRESS November 2003 - September 2007
Skills
Fashion, Facebook, Blogging, Fashion Illustration, Social Networking, Vintage Clothing, Merchandising, Fashion Shows, Styling, Advertising, Retail, Sales Operations, Tumblr, Customer Service, Fashion Photography, Fashion Writing, Fashion Blogging, Social Media, Social Media Blogging, Sales Commission, Microsoft Excel, Microsoft Network, Microsoft Word, PowerPoint, Apple, Drawing, Floorplanning, Automotive Sales, Wholesale Operations, Art, South Miami, Florida Life, Marketing, business, Twitter, Product Placement, Banking, Financials, CRM, CRM databases, Cisco Telepresence, Vendor Management, Retail Sales, Sales, vintage, instagram, Facebook Marketing, etsy
Education
Miami Dade College 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Art Institute of Fort Lauderdale 2009 — 2010
Marketing, Marketing/Marketing Management, General
Broward Community College 2004 — 2006
Associate's degree, Business Administration and Management, General
Cypress Bay High School 2000 — 2004
Global Response July 2014 - Present
CVI Investigations and Security April 2014 - July 2014
Bank of America February 2012 - February 2014
DICK'S Sporting Goods December 2009 - January 2010
The Answer Group (TAG) November 2008 - June 2009
Skills
Customer Service, Microsoft Office, Teamwork, Leadership, Banking, Sales, Outlook, Management, Credit, Public Speaking
Education
ITT Technical Institute-Fort Lauderdale 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Fazio DiSalvo & Abers, P.A. December 2014 - Present
Avalon Accounting, Inc June 2010 - April 2015
Miami HEAT June 2014 - August 2014
GMA Enterprises January 2014 - June 2014
Global Response May 2012 - August 2012
Publix Super Markets June 2005 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Handicraft, Multi Tasking, Customer Service, Teamwork, Social Media, English, Event Planning, Team Leadership, Editing, Social Networking, Writing, Carpentry, Time Management, Data Entry, Critical Thinking, Telephone Skills, Customer Satisfaction, Fundraising, Sports, Leadership, Outlook, Public Speaking, Facebook, Event Management
Education
Nova Southeastern University Shepard Broad College of Law 2015 — 2017
Doctor of Law (J.D.)
Florida State University 2012 — 2014
Criminology
Coral Glades High 2006 — 2010
Global Response April 2013 - March 2014
Connextions September 2012 - April 2013
ARM - Accounts Receivable Management August 2011 - June 2012
Skills
Customer Satisfaction, Customer Experience, Sales, Customer Retention, Call Centers, Customer Service, Retail, Sales Operations, Sales Management, Account Management, Marketing, Social Media, Direct Sales
Education
Brown Mackie College-Louisville 2013 — 2015
Associate's degree, Business Administration and Management, General
Jefferson Community College 2006 — 2011
Associate's degree, Business Administration and Management, General
Xerox September 2012 - Present
Global Response August 2011 - August 2012
Aflac February 2011 - August 2011
Skills
Graphic Design, Web Design, Internal Communications
Education
Palm Beach State College 2012 — 2013
AA
American InterContinental University 2011 — 2012
Health/Health Care Administration/Management
I Kept My Home Marketing ExecutiveNoggin SeedsNovember 2014 - Present
I Kept My Home January 2011 - February 2013
GLOBAL RESPONSE September 2010 - January 2011
GRANDVIEW MARKETING March 2008 - July 2010
APPLE COMPUTER January 2006 - February 2008
Price Busters May 2003 - January 2006
Skills
Analysis, Recruiting, Public Speaking, Windows, Social Media, Event Planning, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Publisher, Outlook, PDF Creator, PowerDesk, Web Design, Quicken, Palettech, Oracle, Business Flow, Intuit, Sabre, Payroll, Accounts Payable, Accounts Receivable, Loan Modifications, Debt Collection, Credit Repair, Sales, Customer Service, Photoshop, Building Strong..., Customer Satisfaction, Referrals, Social Networking, Advertising, Interviews, Referral Development, Referral Networking, Referral Network
Education
South Eastern Academy 1999 — 2000
Associate of Science (AS), Tourism and Travel Services Marketing Operations
Brookdale Community College 1996 — 1998
Associate's degree, Business Marketing
Monmouth Regional High School 1992 — 1996
H.S.D.
Black Bear Grill February 2014 - Present
Global Response November 2013 - January 2014
Southwestern Michigan College August 2012 - August 2013
101.7 the storm July 2010 - December 2010
Buds Bar and Grill May 2006 - December 2009
Skills
Creative Writing, Technical Writing, Literature, Poetry, Professional Writing, Microsoft Office, Microsoft Word, Adobe Creative Suite, Adobe Design Programs, Adobe Photodeluxe, Word Processing, Academic Writing, News Writing, Microsoft Excel, Tattoo, Artists, Graphic Arts, Graphic Design, Chef
Education
Northern Michigan University 2013 — 2015
Bachelor's Degree English, Literature, English Language and Literature, General
Southwestern Michigan College 2011 — 2013
Associate of Arts (AA), Associate of Applied Science (AAS), Professional and technical writing, creative writing, literature
Northeast Alabama Community College 2009 — 2010
Communications, English
Global Response November 2009 - Present
American Express September 1999 - June 2009
American Express 1999 - 2006
Skills
Call Centers, Process Improvement, Vendor Management, Project Management, Outsourcing, Management, Team Building, Customer Experience, Operations Management, Team Leadership, Leadership, Customer Satisfaction, Customer Service, Program Management, Training, Strategic Planning, Project Planning, CRM, Budgets, Process Scheduler, Quality Assurance, Telecommunications, Team Management, Performance Management, Strategy, Coaching
Education
University of Phoenix 1999 — 2002
BSBM, Business Management
Foran High School 1983 — 1986
Pelican Bay Ltd. April 2010 - June 2013
Domino Sugar/ American Sugar Refining July 2008 - April 2010
JC Malone November 2006 - June 2008
Global Response October 2004 - September 2006
Skills
Administration Support, Scheduling & Planning, Customer Service &..., Project Control &..., Skilled in Policies &..., Order Management, Staff Training &..., Record Management &,..., Inventory Control &..., Computer Operations, Microsoft Applications, Word Processing & Typing
Education
Colorado Technical University
Associate's degree, Accounting
Oak Hill Terrace June 2011 - June 2013
Digger's Hotline 2009 - 2010
Global Response 2006 - 2008
Primerica 2005 - 2006
Loving Caring Hands 2005 - 2006
Corporation for National Service (AmeriCorp Vista) 2002 - 2004
Angel's Health Care Sitters Service 2001 - 2002
Skills
Medication..., Self-motivated Team..., Organized Multi-tasker, Remaining calm in a..., Handle Confidential..., Quality Patient Care, Medical Terminology, Patient Advocacy, Documentation Practices, Vital Signs, Glucose Testing, Communication Skills, Specimen Collection, Patient Rights, Supervisory Experience, Cpr Certified
Education
Waukesha County Technical College 2011 — 2011
Nursing Assistant Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Iron County Community School 2005 — 2005
Nursing Assistant Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Northeast Louisiana Technical College-Delta Ouachita Campus 2001 — 2002
Nursing Assistant, Nursing
UF Health July 2015 - Present
AOD Software - Answers On Demand May 2014 - July 2015
Parallon Business Solutions July 2013 - May 2014
United Healthcare Medicare Solutions September 2012 - June 2013
Student Health Services - Florida Atlantic University January 2013 - May 2013
Office of Multicultural Affairs - Florida Atlantic University October 2008 - September 2012
Global Response July 2007 - May 2008
Skills
EMR Training, Healthcare Consulting, Management Consulting, System Implementations, Information Management, Project Management, Technology, System Administration, Healthcare, Team Leadership, Healthcare Management, HIPAA, PowerPoint, Leadership, Time Management, Microsoft Office, Sales, Fundraising, Event Planning, Microsoft Word, Customer Service, Social Networking, Data Entry, Analysis, Public Speaking, Microsoft Excel, Strategic Planning, Event Management, Sales Management, Market Analysis, Presentations, Health Law, Quality Assurance, Budgets, Communication, Phone Etiquette, Direct Sales, Training, Management, Research, Outlook, Social Media, Health, Managerial Finance, Operating Budgets, Grant Writing, Resource Management, Problem Solving, Report Writing, Technical Support
Education
UF Hough Graduate School of Business
Master of Business Administration (M.B.A.)
Florida Atlantic University 2008 — 2013
Bachelors of Health Services, Business Administration, Management and Operations
Blanche Ely High
Cast & Crew Entertainment Services August 2015 - Present
Fearful & Wonderful Online Boutique January 2013 - Present
Cast & Crew Entertainment Services April 2015 - August 2015
Global Response January 2014 - February 2015
Global Response June 2013 - December 2014
Creative Wealth, LLC June 2012 - March 2013
The Sanctuary of South Florida September 2009 - October 2011
Kaiser Permanente September 2007 - June 2008
JTECH Communications, Inc. April 2006 - June 2008
Global Response April 1999 - June 2006
Skills
Fashion Design, Entrepreneurship, Office Administration, Management, Project Management, Event Planning, Marketing, Fashion, Customer Service, Event Management, Training, Sales, Retail
Education
Keiser College 2002 — 2004
Associate of Arts (A.A.), Health Services Administration, A
Global Response March 2013 - Present
Interactive Response Technologies, (IRT) October 2011 - April 2012
Colina General Insurance November 2009 - January 2011
Skills
Emergency Nursing, Call Centers, Customer Satisfaction, Outlook, Microsoft Excel, Team Building, Data Entry, Microsoft Office, Customer Service, Customer Retention, Telephone Skills
Education
Atlantic Technical Center 2014 — 2015
licentiate degree, Critical Care Nursing
Florida Memorial College 2002 — 2005
Biology/ Nursing
C V Bethel Senior High 1999 — 2002
Diploma, Business with Spanish
Army National Guard January 2011 - Present
Big Chill Ice May 2010 - Present
Global Response June 2013 - August 2013
Iron Mountain Daily News February 2007 - January 2011
Skills
CompTIA A+ Certification, Microsoft Excel, Microsoft Office, PowerPoint, TCP/IP, Microsoft Word, Windows 7, Windows Vista, Windows XP Pro, Android, Outlook, QuickBooks, Customer Service, Customer Satisfaction, Icepak, Internet, Office Management, Office Administration, Linux, Mac, Routers, Cisco Routers
Education
University of Phoenix 2013 — 2015
Associate's degree (Not Graduated), Information Technology/Networking
West Iron County High School 2009 — 2013
High School Diploma
Carey International April 2015 - Present
Primerica May 2014 - April 2015
Quality Medical Products September 2012 - September 2013
Comcast Cable January 2012 - September 2012
Global Response April 2010 - July 2010
BB&T October 2006 - October 2009
Bank of America April 2004 - October 2006
HSBC August 1998 - April 2004
Dr. Stanley Schwartz September 1994 - August 1998
Skills
Sarbanes-Oxley, Internal Audit, US GAAP, SEC filings, Sarbanes-Oxley Act, Social Media, Finance, Financial Accounting, Microsoft Excel, Microsoft Office, Management, Customer Service, Sales, Microsoft Word, Public Speaking, PowerPoint, Team Building, Forecasting, Outlook, Customer Satisfaction
Education
Hillcrest High School 1990 — 1994
High School, Dental Assisting/Assistant
Borough of Manhattan Community College
Respiratory Care Therapy/Therapist
Learning in Community Program, College of Engineering, University of Illinois January 2014 - May 2014
Yang Group, University of Illinois at Urbana-Champaign August 2012 - August 2013
Global Response May 2011 - August 2011
Skills
Chemical Engineering, Mathematica, Sustainability, Data Analysis, Biofuels, Matlab, Biodiesel, Chemistry, Leadership, Microsoft Office
Education
University of Illinois at Urbana-Champaign 2011 — 2015
Bachelor's Degree, Chemical and Biomolecular Engineering
International Baccalaureate 2007 — 2011
Deerfield Beach High School, International Baccalaureate Diploma
NYU Hospital for Joint Diseases June 2014 - Present
Grady Health System 2010 - 2013
Color Us Kids Daycare August 2010 - October 2010
Memorial Regional Hospital January 2010 - June 2010
Global Response February 2006 - June 2010
Skills
Certified by IAHCSMM, Knowledge of medical..., Able to identify..., Decontamination and...
Education
Atlantic Technical Center 2009 — 2010
Certificate of Completion, Sterile Processing Technology/Technician
Atlantic Technical Center Magnet H.S.Coconut
high school diploma
n/a - currently unemployed June 2012 - Present
Global Response June 2010 - June 2012
Global Response North 2010 - 2012
Skills
Customer Service, Entertainment, Graphic Design, Internet, Call Center
Education
Minnesota School of Business-Blaine 2009 — 2010
n/a, Game and Interactive Media Design
West Iron County High School 2005 — 2009
Bayview Loan Servicing, LLC August 2012 - April 2013
Waste Management August 2011 - May 2012
Robert Half International August 2010 - May 2011
Insight Global August 2009 - December 2009
JPMorgan Chase December 2005 - May 2008
SEARS November 2002 - August 2005
Global Response January 2000 - January 2001
Skills
Organization, PowerPoint, Microsoft Office, Lotus Notes, Outlook, Listener, Leadership, Management, Customer Service, Analysis, Call Centers, Finance, Microsoft Excel, Public Speaking, Sales, Strategic Planning, Team Building, Training, Human Resources
Education
University of Phoenix 2007 — 2012
Bachelor of Science in Business, Business Administration and Management, General, 3.02
Dillard High School 1994 — 1998
General Diploma, General
First Data Corporation January 2014 - Present
Ocwen Financial Corporation June 2012 - September 2013
Bluegreen Corporation November 2004 - June 2012
Global Response December 2003 - May 2006
Platinum Marble January 2002 - December 2003
Skills
Customer Service, Outlook, Microsoft Excel, Analytical Skills, Data Analysis, SPSS, Centra Symposium, Project Planning, Credit, Software Documentation
Education
Florida Atlantic University 2010 — 2012
Bachelor of Arts (B.A.), Political Science
Broward College 2009 — 2010
Associate of Arts (A.A.), Political Science, Honors, Honors
Global Response June 2010 - December 2010
STS Group September 2009 - June 2010
RadioShack June 2008 - December 2008
Skills
Customer Service, Cashiering, Direct Sales, Inside Sales, Retail, Computer Maintenance, Computer Literate
Education
Colorado Technical University 2011 — 2012
In Progress, Business Administration
BROWARD COLLEGE 2007 — 2009
Completion, Business Administration
University of Miami 2005 — 2007
Certificate, Music Performance minor in Business Entertainment Law
Teleperformance November 2013 - July 2014
Macy's July 2013 - November 2013
Global Response November 2012 - April 2013
Burlington Coat Factory August 2011 - March 2012
Rgis Inventory September 2010 - March 2011
Interactive Response Technologies December 2009 - March 2010
CompUSA August 2007 - February 2009
Michael's Diner August 2005 - June 2007
Skills
Customer Service, Sales Support, Retail, Servers, Cash Handling, Phone Skills, Phone Sales, Microsoft Office 2007, POS, Inventory Analysis, Merchandising, Cashiering, Sales, Customer Satisfaction, Cash Register, Retail Sales, Inventory Control, Customer Experience, Visual Merchandising, Inventory Management
Education
Strayer University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Everest Institute-MIami 2009 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations
Lindsey Hopkins Technical Education Center 2007 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates
University of Nebraska at Omaha August 2014 - Present
Omaha EITC November 2011 - Present
AmeriCorps Alums November 2011 - Present
Visiting Nurse Association of the Midlands January 2013 - December 2013
Metropolitan Community College April 2011 - November 2012
Lincoln EITC Coalition November 2010 - April 2011
Midwest Consortium for Service-Learning in Higher Education November 2009 - April 2011
Florida Lighting Inc 2004 - 2006
Global Response 1999 - 2004
Skills
Grant Writing, Interviewing, Recruitment/Retention, Scheduling, Presentation Development, Group Presentations, Group Management, Event Planning, Special Events, Coordination, Volunteer Management, Social Networking, Editing, Cpr Certified, Resource Development, Fundraising, Meeting Planning, Live Meeting, Administrative Support, General Office Duties, Research, Team Building, Team Leadership, Project Planning, Program Management, Problem Solving, Product Development, Project Implementation, Grant Review, Conference Organisation, Microsoft Office, Time Management, Resource Generation, Conflict Management, Employee Relations, Proofreading, Copywriting, Advertising, Donations, Administrative..., Generation, Process Scheduler, Office Management, Event Management, Tax Preparation, Grants, Community Outreach, Leadership, Youth Development, Program Evaluation
Education
University of Nebraska at Omaha 2014 — 2018
Doctor of Philosophy (Ph.D.), Public Administration
University of Nebraska Omaha 2012 — 2014
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Florida Atlantic University 2004 — 2005
B.A., Psychology, English
Broward Community College 1999 — 2001
AA, Psychology
St Augustine Girls High School 1992 — 1996
Montrose Vedic Primary
Mark-it-now February 2012 - Present
Freelance / Graphic Design Services January 2007 - Present
Global Response May 2011 - July 2011
Education
Digital Media Arts College 2007 — 2012
Answering Service Care August 2009 - Present
Global Response Fulfillment August 2009 - Present
Global Response August 2009 - Present
GM Designs January 2006 - June 2011
561 Media September 2008 - October 2009
Livemercial February 2006 - September 2008
Native Remedies 2005 - 2006
Skills
SEO, Email Marketing, Social Media Marketing, Creative Direction, Web Design, Marketing, Social Media, Google Adwords, Web Development, Newsletters, Management, Logo Design, Web Marketing, Project Management, PPC, Sales, SEM, Salesforce.com..., social, Social Networking, Blogging, Blog Marketing, WordPress
Education
Universidade Potiguar 1994 — 1999
Bachelor's degree, Computer Science
National Marketing Source February 2013 - Present
Academy Awards and Promotions November 2012 - February 2013
Green, Ackerman & Frost, P.A. February 2012 - November 2012
Sears Holdings Corporation September 2007 - December 2011
University of Central Florida July 2011 - November 2011
Global Response July 2006 - August 2007
Skills
Customer Service, Call Center, Microsoft Office, Customer Relations, Mac OS X, PowerPoint, Facebook, Twitter, Tumblr, HTML, Excel, Hootsuite, Google+, Photoshop, Event Planning, Social Media, Marketing Communications, Microsoft Word, Pinterest, Email Marketing, Training, Coaching, Call Centers, OS X, Blogging, Social Networking, Social Media Marketing, Microsoft Excel
Education
University of Central Florida 2007 — 2011
BA, Interpersonal/Organizational Communication
Pompano Beach High School 2003 — 2007
Bay de Noc Community College August 2014 - Present
Global Response October 2011 - July 2013
Hudsons Classic Grill and Restaurant April 2007 - July 2007
Skills
Typing 50 wpm, Servsafe Certified, Communication and..., At Multitasking, Cooking, Stress Management, Teamwork
Education
Northern Michigan University 2006 — 2008
Hospitality Administration/Management, 3.0
Patriot Underwriters March 2013 - Present
Global Response October 2012 - March 2013
Brick House Tavern & Tap June 2011 - November 2012
ABB CONCISE Optical Group August 2011 - September 2012
First Data Merchant Services February 2011 - August 2011
Ramblewood Elementary School November 2004 - February 2011
First Data Merchant Services April 2008 - April 2009
First Data Merchant Services November 2005 - April 2008
Skills
Payroll Processing, Microsoft Applications, Data Entry, Customer Satisfaction, Cashiering, Telecommunications, Team Leadership, Order Entry, Window Applications, Corporate Communications, Quality Control, Resource and Account..., Payroll, Call Centers, Process Improvement, Process Scheduler, Budgets, Customer Service, Social Networking, CPOE, Team Building, Training, Sales, Invoicing, Team-oriented, Hospitality
Education
Florida Atlantic University 2005 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Victory In Christ Ensemble February 2011 - Present
A. J. Robinson & Co. June 1984 - Present
Urban League of Broward County August 2011 - March 2012
Realtor Association of Greater Ft. Lauderdale December 2006 - May 2011
Harris Chapel United Methodist Church May 1996 - January 2007
Global Response November 2005 - August 2006
Randstad Work Solutions November 2004 - May 2005
WorkForce One May 2002 - January 2003
E to the Fourth, Inc. September 2001 - December 2002
Sun-Sentinel October 2001 - May 2002
Skills
Sales, Customer Service, Management, Nonprofits, Staff Development, Selling, Teaching, Time Management, Data Entry, Social Media, Social Networking, Leadership, Training, Call Centers, Purchasing, Interviews, Public Speaking
Education
Florida Atlantic University 2006 — 2008
BS, Economics
Broward Comm. College
A.A. degree
Florida Atlantic University
Bachelor of Science (B.S.), Economics
Florida Atlantic University
BS in Economics, Paralegal Studies Program
Florida Atlantic University
B.S. degree, Economics
University of Florida
Zoology Major
University of Miami
Music Merchandising Major
Alorica June 2013 - January 2014
Global Response July 2012 - January 2013
Teleperformance November 2010 - April 2012
Bluegreen Corporation September 2007 - June 2008
metropolitan museum of art 2005 - 2007
Skills
Customer Service, Networking, Microsoft Excel, Outlook, Microsoft Word, Telephone Skills, Data Entry, Help Desk Support, Microsoft Office 2003, File Management, Phone Etiquette, Time Management, Supervisory Skills, Technical Support
Education
City University of New York City College 2003 — 2007
OptumLabs October 2014 - Present
Massachusetts Office of Information Technology (MassIT) July 2013 - October 2014
FiVi Health Networks January 2014 - June 2014
Massachusetts Department of Public Health January 2012 - June 2013
Tufts University, Friedman School of Nutrition Science & Policy September 2011 - June 2012
Global Response November 2009 - July 2011
American Cancer Society November 2010 - May 2011
Global Response November 2008 - November 2009
Skills
Blogging, Health Communication, Editing, Copywriting, Social Media, Content Development, Research, Health Literacy, Marketing, SEO, Public Health, Social Marketing, Strategic Planning, Medical Writing, Microsoft Office, Adobe Creative Suite, Google Analytics, Strategic Communications, Content Management, Qualitative Research, Mobile Health, Content Strategy, WordPress, AP Style, Customer Service, CMS
Education
Emerson College
Master of Arts (MA), Health Communication
Tufts University School of Medicine
Masters, Health Communication
University of Florida
Bachelor of Arts (BA), English, Film & Media Studies
FedEx Ground April 2015 - Present
City Furniture November 2014 - April 2015
SimplexGrinnell June 2014 - August 2014
Dollar Tree Stores March 2011 - June 2012
Friends of Children January 2010 - June 2010
Global Response June 2007 - August 2007
Albertsons April 2004 - April 2006
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Microsoft Excel, Teamwork, Social Media, Matlab, AutoCAD, Time Management, Leadership, Social Networking, Graphic Design, Facebook, Editing, Programming, Data Analysis, Sales
Education
Florida Agricultural and Mechanical University 2007 — 2014
Bachelor of Science (B.S.), Electronic Engineering Technology
Florida Agricultural and Mechanical University 2007 — 2014
Bachelor of Science (B.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Anvil Advertising October 2013 - Present
Global Response February 2013 - June 2013
Skills
Phlebotomy, Medical Assisting, Medical Billing, Medical Coding, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Administrative..., Data Entry, Telephone Skills, Invoicing, Access, Customer Satisfaction
Education
Everest University-South Orlando
Business management, Business Administration and Management, General
Global Response August 2010 - Present
Minuteman Press - Davie February 2010 - March 2011
Minuteman Press Boca Raton 2008 - 2009
T.D.A.H., Margate, FL December 2002 - July 2007
Sonny's Enterprises, Inc., Tamarac, FL November 1999 - October 2001
Cruise.com July 2001 - August 2001
Skills
Superior Computer Skills, Dreamweaver, Photoshop, Illustrator, Logo Design, Advertising, Online Marketing, Flash, InDesign, Graphics, Business Cards, Illustration, E-commerce, Layout, Brochures, QuarkXPress, Catalogs, Pre-press
Education
Fashion Institute of Technology 1987 — 1989
AAS, Advertising Design & Marketing
Art Institute of Fort Lauderdale
Certification of Graphic and Desktop Design, Graphic and Desktop Design
PC Professor/Florida Atlantic University Executive Program
Webmaster Certification, Website Design
Global Response October 2013 - Present
MSCMJ Corp February 1995 - Present
UPS November 2004 - February 2012
Paradigm Packaging January 1999 - January 2004
Hudson ValleyTechnology Development Center July 1998 - January 1999
Memry Corporation January 1997 - June 1998
Memry Corporation January 1993 - December 1996
AFP Imaging August 1992 - December 1992
Gilbert & Bennett Manufacturing Co. January 1988 - December 1991
Gilbert & Bennett Manufacturing Co. January 1986 - December 1988
Skills
Dispatching, Transportation, UPS systems, Shipping, Microsoft Excel, Logistics, Microsoft Word, PowerPoint, Logistics Management, Sales Management, Programming, Process Improvement, Management, ERP, Operations Management, Training, Leadership, Analysis, Team Leadership, Team Building, Program Management, Project Management, Business Analysis, Networking, Manufacturing, Strategic Planning, Sales, New Business Development, Business Development, Business Intelligence, Customer Service, Coaching, Sales Operations, CRM, Access, Telecommunications, Product Development, Visio, Project Planning, Cross-functional Team..., Vendor Management, Account Management, SDLC, Negotiation, Consulting, Contract Negotiation, Sourcing, Budgets, Start-ups, Six Sigma
Education
State University of New York College at Oswego 1973 — 1977
Bachelor of Arts (B.A.), Computer Science
Global Response October 2011 - Present
Lenny's Sub Shop March 2008 - October 2011
Skills
Data Entry, Community Outreach, Inventory Management, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Time Management, PowerPoint, Event Planning, Social Networking, Leadership, Social Media, Public Speaking, Customer Satisfaction, Sales
Education
Florida State University 2001 — 2006
BS, Science Secondary Education
Broward College
Bachelor of Education (B.Ed.), Mathematics Teacher Education
Global Response August 2015 - Present
Percepta LLC - Ford Motor Company March 2013 - March 2015
Florida's Finest LawnCare November 2012 - March 2013
David’s Steak and Seafood December 2012 - January 2013
Green Turtle Gourmet Market August 2012 - November 2012
Dépanneur Waterville May 2012 - July 2012
New Haven Exxon December 2010 - January 2012
Lancewood Lawn Service March 2010 - September 2010
Melbourne Beach Chevron September 2006 - December 2008
Melbourne Beach Supermarket May 2006 - August 2006
Skills
Automotive Mechanics, Motorcycle Mechanics, Carpentry, Home Improvement, Landscaping, Education, Training, Business Analysis, Process Improvement, Customer Service
Education
University of Central Florida 2010 — 2016
Bachelors of Science in French Foreign Language Education, French Foreign Language Education
Embry-Riddle Aeronautical University 2007 — 2007
Private Pilots License, Private Pilots License
Eastern Florida State College 2006 — 2007
Associate of Arts (AA), General A.A. degree
CVS Pharmacy July 2014 - Present
Boomers May 2011 - January 2012
Global Response August 2011 - December 2011
Charming Charlie July 2011 - July 2011
McRoberts Maritime Security November 2010 - February 2011
Inktel Direct January 2009 - April 2009
American Eagle Outfitters, Inc January 2009 - February 2009
Chuck .E. Cheese's November 2007 - February 2008
Education
American high school academy 2009 — 2011
hs, general studies
Miami Norland Senior High 2004 — 2007
Regular HS Courses
Broward College
Culinary Arts Management
A Beautiful Life Talk Show August 2014 - Present
Ark Restoration Christian Church 2013 - Present
Cross Country Healthcare August 2012 - Present
Diamond Tech Blades June 2010 - August 2012
Global Response 2010 - 2012
Internet Advertising Group 2007 - 2010
My American Dream Real Estate Agency 2002 - 2005
Skills
Microsoft Excel, Training, Teamwork, PowerPoint, Microsoft Word, Recruiting, Time Management, Temporary Placement, Leadership, Public Speaking, Customer Service, Strategic Planning, Employee Relations, Temporary Staffing, Team Building, Interviews, Human Resources, Applicant Tracking...
Education
Florida Atlantic University
Bachelor of Arts (B.A.), English Language and Literature, General
Broward College 2006 — 2008
Associate of Arts (A.A.), English Language and Literature, General
Plantation High Scool
MDG Advertising June 2015 - Present
Global Response March 2012 - June 2015
The Zimmerman Agency July 2010 - March 2012
Greater Tallahassee Advertising Federation May 2010 - March 2012
HelpFindVince.com April 2010 - May 2010
Florida State University August 2009 - May 2010
Florida State University: Grant Team December 2008 - August 2009
Thompson Group May 2006 - August 2008
Skills
Integrated Marketing, Digital Marketing, Digital Strategy, Social Media Marketing, Facebook, Social Media, SEO, Social Media Measurement, Public Relations, Advertising, SEM, PPC, Web Analytics, Customer Service, Strategic Planning, Marketing, Interactive Marketing, Email Marketing, Blogging, Creative Strategy, Public Speaking, Strategy, Social Networking, Online Marketing, CRM, Online Advertising, Graphic Design, Paid-search, Radian6, Alterian-SM2, Marketing Strategy, Analytics, Strategic Thinking, Media Buying, Google Analytics, Social Media Monitoring, Media Planning, Lead Generation, Copywriting, Google Adwords, Outstanding Customer..., Customer Engagement, Customer Insight, Social Marketing, Leadership, Creative Direction, Corporate Social Media, Social Listening, Management, Project Management
Education
Florida State University 2008 — 2010
M.S., Integrated Marketing Communication
Florida State University 2004 — 2008
B.A., Advertising
C. Leon King Highschool - I.B. Program 2000 — 2004
International Baccalaureate Degree
Global Response 2013 - Present
Teleperformance July 2010 - December 2012
Law funder July 2006 - October 2009
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Customer Experience, Telephone Skills, Time Management, Data Entry, Team Building, Training, Microsoft Office, Outlook, Sales, Coaching, Office Management
Education
Allen School-Brooklyn 2008 — 2009
Medical Assistant, Medical/Clinical Assistant
Alorica March 2014 - Present
FirstService Residential December 2012 - December 2013
FirstService Residential August 2012 - December 2012
FirstService Residential May 2012 - August 2012
Inktel July 2011 - February 2012
Global Response October 2010 - January 2011
DialAmerica June 2009 - November 2009
Malcolm Pirnie, Inc. June 2004 - February 2007
Skills
Team Leadership, Customer Service, Customer Satisfaction, Process Improvement, Call Centers, Human Resources, Workforce Management, Schedules, Forecasting, Analytics, Adherence, Leadership, Operations Management, Strategic Planning, Team Building, Real Time, Quality Assurance, Client Liaison, NICE, IEX, Administrative..., Executive..., GMT Planet
Education
Charles W. Flanagan High School 1998 — 2000
Diploma, General Studies
Broward Community College
N/A, Business Administration and Management, General
NYU Draper Program June 2013 - Present
Gallatin Research Journal September 2013 - Present
Gallatin Journal of Global Affairs September 2013 - May 2015
Gallatin Research Journal September 2012 - September 2013
Gallatin Journal of Global Affairs September 2012 - September 2013
NYU Robert F. Wagner Graduate School of Public Service September 2012 - January 2013
Gallatin Journal of Global Affairs September 2011 - September 2012
Global Response June 2012 - August 2012
Gallatin Office of Global Programs September 2011 - May 2012
Skills
Social Media, Research, Microsoft Office, Photoshop, PowerPoint, Microsoft Excel, Editing, Event Planning, Public Speaking, Facebook, Microsoft Word, Blogging, WordPress, Raiser's Edge, CMS, Budgeting
Education
New York University 2011 — 2015
Bachelor of Arts (B.A.), Urban Studies and Philosophy
New York University 2011 — 2015
Bachelor's degree, Urban Studies and Philosophy
New York University Gallatin School of Individualized Study
Bachelor's Degree
Marsh October 2014 - Present
The Navigators Group, Inc. July 2002 - October 2014
Applied Card Systems June 1998 - January 2002
Global Response March 1997 - October 1999
Skills
Insurance, Underwriting, Risk Management, Commercial Insurance, Property & Casualty..., Microsoft Excel, Outlook, Customer Service, Financial Risk, Process Improvement, Microsoft Office, Financial Analysis, Strategic Planning, Business Analysis, PowerPoint, General Insurance, Project Management, Negotiation, Team Leadership, Team Building, Microsoft Word, Account Management, Inland Marine, Reinsurance, Excess, Casualty, Liability, Analysis, D, Employment Practices..., Professional Liability, Training, Vendor Management, Coaching, Commercial Lines, Business Development, Legal Liability, Claim, Claims Management, D&O, Brokers, Marine Insurance, Employee Benefits, Liability Analysis
Education
Berkeley College 2003 — 2007
B.B.A.
Purposeful Planning Institute March 2010 - Present
National Audubon Society June 2008 - June 2009
Global Response March 2007 - April 2008
Flatirons Habitat for Humanity 2002 - 2006
Skills
Project Planning, Public Speaking, Strategic Planning, Volunteer Management, Event Planning, Research, Community Outreach, Non-profits, Grant Writing, Grants, Editing, Leadership, Management, Coaching, Organizational..., Blogging, Nonprofits, Event Management, Program Development, Charities, Board Development
Education
Arizona State University 1997 — 2001
Bachelor, Spanish & French
Sheridan Healthcorp September 2012 - Present
Sheridan Healthcorp September 2010 - September 2012
Global Response March 2010 - October 2010
JM FAMILY ENTERPRISES, INC October 2002 - April 2010
Sheridan Healthcorp November 2001 - October 2002
INTERIM HEALTHCARE April 1998 - October 2001
GENERAL TRANSPORTATION SERVICES, INC January 1996 - January 1998
SEARS LOGISTICS SERVICES, INC January 1990 - January 1996
Skills
Accounts Payable, Account Reconciliation, Access, Accounts Receivable, Process Improvement, Invoicing, PeopleSoft, Training, Payroll, Financial Analysis, Leadership, Customer Service, Inventory Management, Microsoft Office, Auditing
Education
Florida Atlantic University 1995 — 2008
Bachelor of Business Administration, Management
Florida Metropolitan University 1991 — 1993
Associate of Science, Computer and Information Systems
Premium Performance Lavatory Mainteneance & Supply August 2012 - May 2013
Global Response 2008 - January 2012
National Geographic Society 2007 - 2008
Gravity Clothing 2005 - 2007
US Navy 1991 - 1994
Skills
Call Center, Leadership, Team Building, Process Improvement, Customer Service, Training, Microsoft Office, Call Centers, Operations Management, Quality Assurance, Management, Security, Customer Satisfaction, Team Leadership, Event Management, Business Development, Telecommunications, Customer Experience, Team Management, Outsourcing, CRM, Start-ups, Customer Retention, Vendor Management, New Business Development, Account Management, Strategy, Strategic Partnerships, Strategic Planning, Contract Negotiation, Sales Process, Sales, B2B, Salesforce.com, Lead Generation, Sales Management, E-commerce, Coaching
Education
Riverside Military Academy 1987 — 1991
Broward College
Nova Southeastern University
YP March 2014 - Present
MAXIMUS January 2014 - March 2014
Global Response August 2013 - November 2013
Yellow Pages / AT&T March 2012 - July 2013
AT&T / Yellow Pages June 2011 - March 2012
IBM January 2009 - September 2009
IBM April 2007 - January 2009
Staples November 2005 - April 2007
Skills
Account Management, Marketing Strategy, Direct Sales, Digital Marketing, Data Analysis, Online Advertising, Salesforce.com, Online Marketing, Team Leadership, B2B, Strategic Planning, Social Media Marketing, Cold Calling, Marketing Communications, Customer Service, Marketing, SEM, SEO, Training, Phone Etiquette, Lotus Notes, Appointment Scheduling, Oracle, Microsoft Office, Leadership, Multi Tasking, Meet Deadlines, Management, Advertising, Customer Retention, Analysis, Coaching, Sales Management
Education
Therrell High School 2004 — 2005
High School
Georgia Perimeter College 2010 — 2014
Associate's degree, Psychology
Global Response June 2013 - Present
The Ahlbum Insurance Group June 2013 - June 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - February 2013
Boston Market February 1996 - March 2012
Skills
Training, Time Management, Employee Relations, Customer Service, Sales, Team Building, Customer Relations, Management, Analytical, Personal Development, Accountability, Performance Management, Hospitality, Leadership, Budgeting, Analytical Skills, Selling, Customer Satisfaction
Education
Florida State University 1996 — 1998
Accounting
Comcast Spotlight April 2014 - Present
BeautifulNaps.com 2012 - Present
Global Response March 2012 - February 2014
Skills
Customer Experience, Customer Retention, Call Centers, Marketing, Customer Satisfaction, Customer Service, CRM, Sales Operations, Sales, Telephone Skills, Time Management, Operations Management, Outlook, Retail, Training, Outsourcing, Team Building, Creative Writing, Online Advertising
Education
University of Delaware 2005 — 2009
Bachelor of Science (B.S.), History
Exuberant Madness, Inc. October 2013 - Present
No Forgotten Kids, Inc. February 2010 - Present
Global Response 1996 - Present
Frank Mallory Shooster, P.A.. December 1982 - September 2014
United States Senate 1974 - 1977
Skills
Litigation, Employment Law, Leadership, Mediation, Commercial Litigation, Public Speaking, Nonprofits, Corporate Law, Civil Litigation, Retaliation, Civil Rights, Public Policy, Legal Compliance, Non-compete Agreements, Corporate Governance, Outsourcing, Privacy Law, Call Centers, International Aid, E-Learning, Fine Art, Contact Centers, Policy Analysis
Education
University of Miami School of Law 1979 — 1982
Doctor of Law (J.D.), How to deal with professors who thought they could intimidate us by asking arcane questions
University of Chicago 1977 — 1979
Political theory, public policy, energy & environmental policy, Political Science
Antioch College 1972 — 1977
Bachelor of Arts (BA), Political Science and Philosophy
Cherry Hill High School East 1968 — 1972
HSD, Peace Love Sex Drugs Music & Protest marches, just not necessarily in that order
Global Response July 2014 - Present
Florida Career College July 2013 - June 2014
Manpower Professional/Hewlett Packard August 2007 - January 2009
Skills
Software Installation, Troubleshooting, Help Desk Support, Technical Support, Laptops, Computer Hardware, Windows 7, Windows XP, Operating Systems, Windows, Call Centers, TCP/IP, Hardware, Wireless Networking, Networking, Software Documentation, Active Directory, Servers, VMware, Routers, CCNA, IT Service Management, IT Management, Service Delivery, Printers, Computer Repair, Windows Vista, Cabling, Data Center, Hardware Support, Information Technology, Computer Maintenance, Dell Computers, Remote Desktop, Computer Security, System Deployment, Network Security, Group Policy, Windows Server, Virtualization, Computer Network..., Network Architecture, Hardware Installation, Network Design, Workstations, Antivirus, Network Administration, Microsoft Exchange, Data Recovery, DOS commands
Education
Florida Career College-Miami 2013 — 2014
Diploma, Computer specialist/network technician and engineer, 4.0
Central Carolina Community College 1995 — 1995
Certificate, Emergency Medical Technology/Technician (EMT Paramedic), 4.0
Fayetteville Technical Community College 1989 — 1993
Associates of Applied Science, Criminal Justice and Corrections
Fayetteville Technical Community College 1983 — 1987
Associates of Applied Science, Computer Programming
Turner Broadcasting System 2015 - Present
WallabyCare February 2014 - Present
Turner Broadcasting System 2015 - 2015
LightHouse Recovery Institute January 2013 - January 2014
MCNA Dental: Managed Care of North America February 2013 - October 2013
GoTruckerGO.com January 2012 - February 2013
Global Response January 2011 - February 2013
Global Response February 2011 - January 2013
Client First Settlement Funding February 2009 - January 2011
Cendyn February 2007 - January 2009
Skills
Ruby on Rails, Ruby, PHP, Web Development, SEO, WordPress, HTML 5, Agile Methodologies, SEM, HTML, XHTML, JSON, jQuery, E-commerce, AJAX, SASS, Web Design, CSS, Google Analytics, ASP.NET, Website Development, Heroku, SQL, Microsoft SQL Server, HAML, CoffeeScript, PostgreSQL, MySQL, Apache, Linux, SSRS, REST, ERB, Vim, Pentaho, Tableau, Cucumber, Test Driven Development, BDD, Rake, LAMP, Bash, Agile Testing, twitter bootstrap, Continuous Integration, resque, Git, EMR, HL7
Education
Art Institute of Fort Lauderdale 2001 — 2004
Bachelor of Science (BS), Web/Multimedia Management and Webmaster
LightHouse Recovery
Exam Coordinators Network December 2014 - Present
LaVan & Neidenberg, P.A. March 2012 - July 2014
Global Response November 2009 - February 2012
WSVN CHANNEL 7 June 2009 - October 2009
Universal Property and Casualty Insurance Company October 2007 - September 2009
Skills
Microsoft Excel, Training, Microsoft Office, Sales, Customer Service, Data Entry, Outlook, Customer Satisfaction, Leadership, Strategic Planning, Property & Casualty..., Supervisory Experience, Supervisory Skills, Team Leadership, Media Relations, Team Building, Team Management, File Management, Strategy Implementation, Employee Training, Customer Retention, Quality Assurance, Video Editing, Non-linear Editing, Real Estate License, Marketing, Public Speaking, Facebook, Marketing Communications, Negotiation, Retail, Social Media, Time Management, Sales Management, Administrative..., Business Development
Education
Broward College 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Keiser College 2011 — 2012
B.A. in Business Administration, Business Finance, Management, International Business, Marketing
City College 2008 — 2010
A.S. in Broadcasting, Communications, Broadcasting, Marketing, 3.667 GPA, Cum Laude
Convey Health Solutions August 2015 - Present
Global Response November 2013 - October 2014
RaceTrac Petroleum May 2014 - September 2014
Teleperformance September 2011 - April 2012
Premier Women's Healthcare November 2010 - September 2011
Skills
Customer Service, Retail, Cashiering, Cash Management, Technical Support, Medical Records, Medical Billing, Medical Terminology, Front Office, Call Centers, Telephone Skills, Teamwork, Data Entry, Fax, Multi-line Phone, Clerical Skills, Appointment Scheduling, Copying, Receptionist Duties, Microsoft Office 2007, Sales, Microsoft Office, PowerPoint, Customer Service..., Typing, Microsoft Word, Customer Satisfaction, Filing
Education
Broward Community College 2015 — 2016
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Florida Education Center 2005 — 2006
Diploma, Medical/Clinical Assistant
Thomas M Costello CPA PA John Costello August 2015 - Present
Thomas M Costello CPA PA John Costello May 2015 - Present
National Legal Center May 2014 - May 2015
Global Response April 2013 - May 2014
Skills
Customer Service, Telephone Skills, Customer Satisfaction, Customer Experience, Leadership, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Teamwork, Research, Spanish, Event Planning, Accounting
Education
Florida Atlantic University 2013 — 2016
Accounting
St. Thomas University 2012 — 2013
Accounting
Global Response July 2011 - Present
SOS Children's Villages September 1996 - May 2011
Skills
Customer Service, Marketing, Online Marketing, New Business Development, Event Planning, Fundraising, Social Networking, Public Speaking, Operations Management, Leadership, Event Management, Social Media Marketing, Social Media, Microsoft Excel, CRM, Customer Satisfaction, Public Relations, Direct Marketing, Email Marketing, Marketing Strategy, Non-profit..., Call Centers, Strategic Planning
Education
Palm Beach Community College 1981 — 1983
Expanded duties in dentistry
Global Response July 2012 - Present
Sears, Roebuck and Co. October 2012 - May 2013
Cross Country Home Services May 2011 - June 2012
Interactive Response Technologies, (IRT) September 2010 - February 2011
Top Dog Travel June 2010 - July 2010
Caribbean Cruise Lines March 2008 - July 2010
Skills
Management, Complaint Management, Customer Satisfaction, Administrative..., Customer Service, Team Leadership, Microsoft Office, Customer Relations, Customer Retention, Customer Experience, Order Fulfillment, Data Entry, Project Management, Team Building, Microsoft Excel, Microsoft Word, Employee Training, Credit Cards, Email, Customer Support, Sales Operations, Sales, Problem Solving, Retail, Retail Sales
Education
Broward College 2006 — 2008
Business Administration and Management, General
Coral Springs High School 2002 — 2006
DC International May 2015 - Present
Global Response August 2011 - May 2015
Conversant Products May 2009 - July 2009
Skills
Social Media, Social Networking, Microsoft Excel, Public Speaking, Leadership, Microsoft Office, Customer Service, PowerPoint, Social Media Marketing, Customer Service..., Project Management, Sales Management, Excel, Trend Analysis, Trend Spotting, management, Leadership Development, Quality Assurance, New Business Development, Multi-channel Retail, Online Retail, E-commerce, Client Relations, Budgeting, Reporting & Analysis, Trade Shows, Luxury Goods, Luxury Lifestyle, Education, Maternity, Fashion, Employee Training, New Hire Training, Management Development, Coaching, Hiring, Team Building, Training, Management
Education
Florida State University 2007 — 2011
Bachelor of Science (BS), Economics
Best Buy September 2015 - Present
Global Response May 2015 - August 2015
A. Altier Jewelers November 2013 - April 2015
Macy's October 2012 - November 2013
The Broderick Law Firm January 2011 - May 2012
Skills
Microsoft Office, Client Profiles, Mac OS, Customer Service, Multi-line Phone, Filing, Retail Sales, Sales, POS, Microsoft Word, Inventory Control, Data Entry, Receptionist Duties, Time Management, Store Management, PowerPoint, Telephone Skills, Administrative..., Inventory Management, Loss Prevention, Customer Satisfaction
Education
Broward College 2009 — 2013
Associate's Degree, Early Childhood Education and Teaching
Coral Glades High School 2005 — 2009
High School
Global Response September 2015 - Present
ITT Technical Institute Fort Lauderdale September 2014 - September 2015
Tyco Integrated Security December 2013 - May 2014
US Navy January 1998 - April 2002
Skills
Active Directory, Cisco Routers, Subnetting, Network Security, Router Configuration, Switching, IT Hardware Support, Network Troubleshooting, Server Configuration, Windows Server, Microsoft Exchange, Windows Security, Virtual Networks, Virtualization, VMware, Remote User Support, Networking, Security, Software Installation, Operating Systems, Technical Support, DNS, Salesforce.com, Hyper-V, VDI, Microsoft Servers, Wireshark
Education
ITT Technical Institute-Fort Lauderdale 2015 — 2017
Bachelor’s Degree, Information Systems and Cyber Security, 3.50
ITT Technical Institute-Fort Lauderdale 2013 — 2015
Associate’s Degree, Network and System Administration/Administrator, 3.50
Core Skills
Global Response November 2014 - January 2015
iQor October 2014 - November 2014
sa January 2013 - June 2013
Gap Inc./ Banana Republic November 2012 - January 2013
McDonald´s October 2006 - May 2011
Skills
Customer Service, Microsoft Office, Management, Leadership, Microsoft Word, Marketing, Team Leadership, PowerPoint, Sales Management, Project Management
Education
ITT Technical Institute-Miami 2007 — 2008
Associate of Arts (A.A.), Architectural Drafting and Architectural CAD/CADD
South Plantation High School 2002 — 2006
HS Diploma
M & J Enterprises of Broward November 2012 - Present
Global Response November 2014 - December 2014
Claims Adjusters Group June 2014 - September 2014
School Board of Broward County January 1999 - June 2014
Changing Directions 4 Youth and Families October 2007 - November 2008
Atlantic Builders Supply, Inc, October 1988 - April 1991
La Petite Academy May 1987 - October 1988
Loch Lomond Day School August 1983 - June 1986
Skills
Community Outreach, Social Services, Strategic Planning, power point, Child Advocacy, Health Advocacy, Customer Service, Curriculum Design, Government, Training, Research, Program Management, Social Media Marketing, Politics, Healthcare, Volunteer Management, Organizational..., Event Management, Fundraising, Project Planning, Microsoft Office, Policy, Blogging, Public Policy, Leadership, Higher Education, Grant Writing, Small Business, Coaching, Marketing, Community Development, Workshop Facilitation, Management, Editing, Social Networking, Proposal Writing, Newsletters, Time Management, Conflict Resolution, Grants, Philanthropy, Board Development, Strategic Communications, Administration, Marketing Strategy, Entrepreneurship, Press Releases, Facebook, Marketing Communications, Diversity Training
Education
Florida Atlantic University 1982 — 1985
Bachelor of Arts (B.A.), Public Policy Analysis
Florida Atlantic University 1979 — 1982
B.A., Cultural/Physical Anthropology
Polk State College 1977 — 1979
Undecided, Communications
Troy State University 1977 — 1978
B.A., Communications
Global Response June 2015 - Present
Dufry June 2015 - Present
Broward Health May 2013 - November 2014
Broward Health January 2012 - May 2013
Seminole Hard Rock Hotel & Casino Hollywood October 2009 - July 2010
Rowin and associates February 2009 - July 2009
Dalinda canela-pichardo March 2006 - July 2006
Skills
Telephone Skills, People Skills, Clerical Skills, Microsoft Excel, HTML, Healthcare, Java, Keyboards, Invoicing, Microsoft Word, Medical Devices, Microsoft Office, PowerPoint, Proofreading, Research, Legal Research, Online Research, Customer Service, Spanish, Translation, Windows, Windows XP, YouTube, Healthcare Management, Hospitals, Leadership, Outlook, Strategic Planning, Team Building, Public Speaking, HIPAA, Healthcare Information..., Training, Event Planning, Fundraising
Education
City College 2015 — 2016
Private Investigation, Criminal Justice/Law Enforcement Administration
Everest University-Pompano Beach 2013 — 2015
Criminal Justice/Law Enforcement Administration
South Broward High School 2004 — 2007
High School Diploma, Psychology
Ail Insurance Co February 2015 - Present
Superior Bookkeeping Services, Inc January 2012 - June 2015
Kaplan Higher Education March 2008 - September 2011
Global Response January 2008 - January 2009
West Corporation January 2007 - January 2008
ICT Group January 2004 - January 2007
Skills
Business Communications, Microsoft Office, College Recruiting, Account Management, Operations Management, Call Center, Photoshop, Training, Customer Service, Customer Retention, Recruiting, PeopleSoft, Graphic Design, Coaching, Applicant Tracking..., Customer Satisfaction, Team Building, Human Resources, Resume Writing, Sales, Temporary Placement, Employee Relations, Onboarding, Leadership, Interviews, Outlook, Team Leadership, Social Networking, Public Speaking, Marketing, Microsoft Word, PowerPoint, Microsoft Excel, New Hire Orientations, Critical Thinking, Performance Management, Social Media Marketing, Employee Training, Internet Recruiting, Career Development, Student Recruiting, Job Fairs, Cold Calling, Talent Acquisition, Fundraising, Telephone Skills, Career Counseling, Screening Resumes, Building Relationships, Research
Education
Northcentral University 2014 — 2017
Doctor of Education (Ed.D.), Organizational Leadership
American InterContinental University 2011 — 2014
Master of Education (MEd), Specialization in Adult Education and Training, A
American InterContinental University 2011 — 2012
Bachelors of Science, Business Administration, 3.53
Bryant and Stratton College 2005 — 2007
Associates, Human Resource, 3.87
Wholesale Carrier Services, Inc. June 2014 - Present
Sandow Media August 2011 - June 2014
Global Response August 2010 - August 2011
Skills
Social Media, Event Planning, Event Management, Public Relations, Editing, Proofreading, Microsoft Office, Social Media Marketing, Marketing, Team Building, Budgets, Project Management, Microsoft Excel, Management, Customer Service, Account Management, Leadership
Education
Northeastern Illinois University 1990 — 1992
Bachelor's degree, Spanish Language and Literature
University of Iowa 1986 — 1990
Bachelor's degree, Russian Language and Literature
The Wesleyan Argus September 2015 - Present
ORSVP June 2015 - September 2015
The Every Three Weekly September 2014 - April 2015
Global Response November 2008 - August 2014
Skills
Public Speaking, Writing, Fundraising, Event Planning, Creative Writing, Leadership, Volunteer Management, Social Media, Team Building, Social Networking, Customer Service, Community Outreach, Resume Writing, Data Entry, Film, Spanish, Time Management, Screenwriting, Television, Microsoft Office, Final Cut Pro, PowerPoint
Education
Wesleyan University 2015 — 2018
Bachelor of Arts (B.A.) and a Bachelor of Arts (B.A.), Film Studies and English with a concentration in Creative Writing
University of Michigan 2014 — 2015
Creative Writing and Film
International Baccalaureate 2012 — 2014
North Broward Preparatory School 2010 — 2014
Columbia University in the City of New York
Writing, A
Global Response March 2011 - Present
Global Response October 2010 - March 2011
Cold Stone Creamery September 2003 - July 2005
Skills
Sales, New Business Development, Solution Development, Customer Satisfaction, Customer Service, Call Centers, Sales Operations, Account Management, Customer Experience, International Sales, Marketing, International Trade, Sales Process, Economics, Economic Development, Retail, B2B, Strategic Planning, CRM, Outsourcing, Leadership, Management
Education
Nova Southeastern University 2010 — 2013
Master of Business Administration (M.B.A.), International Business
University of Florida 2005 — 2009
Bachelor of Arts (B.A.), Economics
Global Response January 2014 - Present
Skills
Call Center..., Management, Customer Service, Customer Retention, Customer Satisfaction, Human Resources, Call Center, Telecommunications, Training, Call Centers, Employee Training, Inventory Management, Team Leadership, Sales, Marketing, Coaching, Team Building, Operations Management, Customer Experience, New Business Development, Sales Management, Retail, Contract Negotiation, Start-ups, Account Management, Leadership, CRM, Quality Assurance, Lead Generation, Outsourcing, Direct Sales, Advertising, Sales Operations, Sales Process, Social Media Marketing, Vendor Management, B2B
Education
American InterContinental University 2008 — 2010
Bachelors, Fine Arts - Visual Communications
Broward College 2003 — 2006
Associates in Sciene, Business Management
Momentum September 2014 - May 2015
Global Response January 2013 - May 2013
Skills
Team Leadership, Organizational..., Sustainable Development, Human-centered Design, Marketing, Group Work, Coaching, Sustainability, Public Relations, Diversity & Inclusion, Leadership, Diversity Training, Nonviolent Communication, Visual Arts, Environmental Awareness, Entrepreneurship, Social Media, Motivational...
Education
Naropa University 2013 — 2015
MA in Environmental Leadership, 3.925 Cumulative GPA
Naropa University 2009 — 2013
Interdisciplinary, Environmental Studies and Visual Arts
Boston University 2012 — 2012
Wildlife Management and Research Techniques, A
800-24-Support.com June 2015 - Present
Global Response July 2014 - April 2015
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Cisco Nexus, Accurint
Education
Florida Career College-Miami 2007 — 2009
Associate's degree, Occupational Health and Industrial Hygiene
Cyient June 2015 - Present
Kamm Consulting March 2015 - May 2015
Florida Atlantic University July 2012 - March 2015
Global Response November 2009 - December 2013
Skills
Microsoft Office, Troubleshooting, Solidworks, PowerPoint, Matlab, Windows, Microsoft Word, Microsoft Excel, ANSYS, Photoshop, Pro Engineer, Project Management, Labview, Testing
Education
Florida Atlantic University 2009 — 2015
Bachelor of Science (B.S.), Mechanical Engineering, 3.01/4.0 GPA
3dcart December 2014 - Present
DAS Group, Inc July 2012 - August 2014
Top of Google March 2011 - October 2012
Global Response January 2009 - August 2010
Skills
Microsoft Office, Adobe Creative Suite, Graphic Design, Art, Photoshop, Dreamweaver, Web Design, Web Development, Graphics, Mac, Flash, Multimedia, Flash Animation, Illustrator, Creative Direction, Visual Communication, Advertising, Social Media Marketing
Education
ITT Technical Institute-Fort Lauderdale 2010 — 2012
Associate of Arts (A.A.), Design and Visual Communications, General
Global Response May 2008 - Present
Workinman Interactive LLC May 2015 - August 2015
MAGIC Spell Studios LLC. January 2014 - June 2014
Skills
Game Development, Game Design, Sound Design, Music Production, Level Design, C#, Unity3D, Game Engines, HTML, CSS, Visual Studio, Creative Writing, Gameplay Programming, FL Studio, JavaScript, XNA, C++, Recording, Mastering, Mixing, Computer Games, Programming in TI-84+..., C, Photoshop, Java, Microsoft Office, Video Games, Pro Tools, Audacity, Programming
Education
Rochester Institute of Technology 2012 — 2017
Biomedical Sciences; Game Design and Development; Japanese; Computer Science, 3.78 GPA
Global Response February 2013 - Present
Alliance francaise de Miami February 2010 - July 2012
Centre de Management et de Productivité, CMP April 2007 - July 2009
City Hall of Delmas March 2007 - July 2009
Ecole Superieure d'Infotronique d'Haiti, ESIH September 2006 - July 2009
Centre d'Apprentissage du Francais, CAF September 1999 - July 2009
Compassion International May 2007 - March 2008
World Vision Haiti September 2004 - July 2005
Plan Haiti February 2004 - June 2005
Skills
Curriculum Design, Customer Service, Microsoft Office, Public Speaking, Tutoring, Educational Leadership, Classroom Management, Teaching, Classroom, Lesson Planning
Education
St. Thomas University 2013 — 2014
Master's degree in Educational Leadership, Education, n/a
Université Antille-Guyane, France 2005 — 2007
Master's degree, Teaching French as a Second or Foreign Language
Ecole Superieure d'Infotronique d'Haiti, ESIH 2001 — 2005
Master's I degree, Gestion Informatisée
TheUnlockr.com August 2011 - Present
Global Response August 2007 - July 2010
Education
Nova Southeastern University
B.S., Business Marketing
Global Response November 2009 - January 2013
United States Marine Corps June 2005 - May 2008
Electronic Merchant Systems October 2001 - January 2005
Skills
Business Management, Customer Relations, Customer Service, Aviation, Logistics, Microsoft Office, Creative Problem Solving, Windows, Microsoft Word, Call Centers, Management, Sales Management, Leadership, Customer Experience, Training, Team Building, Sales, Customer Satisfaction, Account Management, Team Leadership, Customer Retention
Education
University of Maryland College Park 2007 — 2008
Foreign Studies
Board of Governers of USMC 2005 — 2008
Certification, Preservation/Packaging Specialist
Thinglobal.com-Shared resource computing July 2015 - Present
Global Response December 2012 - July 2015
Google NYC April 2010 - September 2011
Real Estate Sales November 1999 - December 2008
Restaurant Associates July 1995 - August 2007
Sony Music Entertainment January 1997 - February 1998
Skills
Real Estate Sales..., Customer service, Knowledgeable in..., Customer Service, Hospitality, Inventory Management, Customer Satisfaction, Supervisory Skills, Purchasing, Time Management, Data Entry, Event Planning, Team Building, Sales, Teamwork, Microsoft Word, Management, Logistics, Microsoft Office, Internet, Social Media, Team Leadership, Marketing, Facebook, Training, Leadership, Social Networking, Marketing Strategy, Account Management, Retail
Education
SUNY New Paltz 1999 — 2001
Kingsborough Community College 1995 — 1997
Fort Hamilton High School 1989 — 1992
Krist Oil Co May 2015 - Present
Iron Inn Motel, LLC September 2014 - Present
Global Response September 2014 - May 2015
Soaring Eagle Casino & Resort April 2005 - September 2014
Soaring Eagle Casino & Resort September 2001 - April 2005
Skills
Property Management..., Hotel Booking, Hotels, Customer Service, Event Management, Management, Hospitality, Casino, Resorts, Process Scheduler, Customer Satisfaction, Microsoft Excel, Microsoft Word, Hospitality Management
Education
Central Michigan University 2006 — 2011
Master of Science, Administration
Central Michigan University 1997 — 2005
Bachelors, Psychology
West Iron County High School 1993 — 1997
Diploma, General Education
Harrison Steg Photography / StegPhoto, LLC April 2014 - Present
Michael Page February 2014 - April 2014
Dechert LLP May 2013 - January 2014
The Florida Senate October 2011 - May 2012
GURU Tech IT Consulting 2010 - 2012
Pine Crest School June 2009 - August 2009
FSView & Florida Flambeau October 2008 - February 2009
ZUMA Press 2009 - 2009
Global Response August 2004 - 2006
Skills
Photography, HTML, Photoshop, Adobe Bridge, Lightroom, Capture One, Microsoft Office, Photo Mechanic, Wordpress, Administrative..., Research, Liasing, Network Services, Virus Removal, Deadline Driven, Telephone Reception, Creative Services, WordPress, Editing, Social Media, CaseMap, Facebook, Social Networking, Marketing
Education
Florida State University 2008 — 2012
Bachelor of Science (B.S.), Political Science and Government, 3.5 GPA
KGNU Denver/Boulder March 2010 - Present
Got Sound January 2009 - Present
Dot Org and Metro Arts May 2008 - Present
Free Speech Radio News May 2007 - Present
Eat Your Radio December 2002 - Present
KGNU March 1997 - Present
KGNU January 2007 - March 2010
Global Response 2007 - 2009
L.L. Bean 1992 - 1999
Mahoney Middle School August 1988 - June 1992
Skills
Audio Editing, Journalism, Editing, Broadcast, Interviews, Social Media, Radio Producing, Fundraising, Nonprofits, Blogging, Community Outreach, Radio, Public Speaking, Magazines, Public Relations, Adobe Audition, Volunteer Management, Sound, Social Networking, Social Media Marketing, Research, Film, Non-profit..., Music, Integrated Marketing
Education
Antioch College
National University
Master of Business Administration (MBA), International Marketing
CompuCom May 2014 - Present
CompuCom September 2011 - May 2014
Global Response November 2009 - August 2011
Linear Management Corp February 2004 - September 2008
Regions Bank February 2003 - October 2003
Office Depot May 2002 - November 2002
CompuCom January 2000 - February 2001
ENTEX February 1994 - January 2000
Base One 1988 - 1990
Skills
VMware, Training, Vendor Management, Project Management, Data Center, Troubleshooting, Security, Networking, Management, Enterprise Software, Leadership, Active Directory, Team Management, Budgets, Technical Support, Disaster Recovery, Information Technology, Process Improvement
Education
Malone College 1984 — 1985
Computer Science
Global Response July 2007 - Present
Western Wats Inc., September 2004 - June 2007
Carillo Law Centrum January 2004 - September 2004
Education
University of the Visayas 2000 — 2004
AB, Political Science
The Results Companies May 2014 - Present
The Results Companies May 2013 - June 2014
The Results Companies March 2011 - May 2013
The Results Companies February 2007 - February 2011
Global Response February 2004 - February 2007
Motorola Mobility March 2001 - February 2004
Skills
Customer Satisfaction, Call Center, Workforce Management, BPO, Customer Retention, Vendor Management, Customer Experience, Contact Centers, Inbound Marketing, Operations Management, Performance Management, Call Centers, Leadership, Telemarketing, Training, Recruiting, Quality Assurance, Coaching, Management, Outsourcing, Account Management, Program Management, Team Building, Process Improvement, Call Center Development, Six Sigma, Project Management, Business Process..., Team Management, CRM, Employee Training, Telecommunications, Team Leadership, Business Development, Avaya, Human Resources, Cross-functional Team..., Forecasting, Employee Engagement, Strategy, Lead Generation, Salesforce.com, Change Management, Sales, Sales Operations, Analytics, Business Analysis, Relationship Management, Analysis, Outsourcing Management
Education
University of Central Florida
Global Response February 2004 - Present
WorldCompliance a LexisNexis Company 2010 - 2012
Global Response February 2003 - January 2004
PICC August 1999 - January 2003
Skills
Enterprise Architecture, Software Development, Integration, SQL, Application Architecture, IT Strategy, SharePoint, Vendor Management, Cloud Computing, .NET, Outsourcing, SDLC, Disaster Recovery, Data Center, Microsoft SQL Server, E-commerce, IT Management, Project Management, TOGAF9, COBIT, ITIL, Call Centers, Citrix, Active Directory, Leadership, Databases, Program Management, Management, Cross-functional Team..., Data Warehousing, Information Technology, Servers, IT Operations, Security, Virtualization, IIS, Business Process, Business Development, Business Intelligence, Windows Server, System Administration, CRM, Team Building, VMware, IT Service Management, Telecommunications, Network Security, Solution Architecture, Enterprise Software
Education
Florida Atlantic University
Bachelor of Business Administration (BBA), Management, Cum Laude
Southern New Hampshire University 2014 — 2016
Master of Business Administration (MBA) Candidate
First Data Merchant Service January 2006 - August 2011
Global Response August 2005 - October 2006
Xentel, Inc June 2003 - March 2004
Education
Florida Atlantic University
Bachelors Degree, Computer Science
Broward College
Associates Degree, Computer Engineering
Nevehon / HC Realty, LLC June 2013 - Present
Latipac Commercial, Inc. February 2013 - May 2013
UPS October 2011 - May 2013
Global Response October 2008 - January 2011
Biscayne Centre June 1998 - October 2006
American Friends of The Hebrew University December 1996 - June 1998
Skills
Fundraising, Program Management
Education
Barry University 2001 — 2003
2003, Business Administration
International Fine Arts 1988 — 1990
1990, Commercial Design
Global Response September 2013 - Present
JPay Inc 2012 - 2013
T-Mobile February 2008 - June 2012
T-Mobile USA October 2006 - March 2008
T-Mobile October 2005 - 2006
Coppercom inc August 1999 - October 2005
Skills
Team Building, Customer Service, Customer Retention, Project Management, Team Leadership, Cross-functional Team..., Account Management, Process Improvement, Coaching, Business Analysis, Strategic Planning, Sales, Management, Program Management, Training, Operations Management, Performance Management, Sales Management, Budgets, Leadership, Retail, CRM, Time Management, Human Resources, Leadership Development, Sales Process, Strategy, Employee Relations, Recruiting, Sales Operations, Product Management, Team Management
Education
University of Phoenix 2011 — 2013
BA, Business Communications
Nakit world October 2014 - Present
Interpreted Dream Productions January 2010 - Present
Phil Smith Kia March 2013 - October 2013
Delray Mazda September 2010 - September 2011
Apple Computer Inc October 2007 - June 2009
Yacht Straight Jacket February 2006 - February 2007
Global Response September 2005 - December 2005
California Pizza February 2005 - July 2005
Santa Monica VolksWagen September 2004 - January 2005
Double O Images 1999 - 2005
Skills
Ableton Live, Adobe Creative Suite, Animation, Sound Editing, Sound for Film, Video Production, Video Editing, Audio Editing, Commercial Photography, Motion Graphics, Cinema 4D, Low Poly Modeling, High Poly Modeling, Character Modelling, Maya, After Effects, Graphic Design, Graphics, Image Manipulation, Keyboardist, Mac, Multimedia, Music Production, Photography, Real Producer, iWork, Final Cut Pro, Photoshop, Video, Digital Photography, Premiere, Film, Art, Creative Direction, Art Direction, Computer Animation, Post Production, Lighting, Social Networking, Social Media, Camera, Image Editing, Sound, Videography, Film Production, Customer Relations, Jewelry Design
Education
2010 Digital Media Arts College 2007 — 2010
Computer Animation
Art Institute of Seattle 1997 — 1999
Commercial Photography
San Antonio College 1993 — 1996
Fine Art, Photography
Spredfast April 2013 - Present
Global Response October 2012 - Present
Skills
Computer Proficiency, Software Installation, Computer Hardware, Computers, Social Media Marketing, Social Media Measurement, Customer Service, Customer Support, Musicians, Music, Call Centers, Time Management, Technical Support, Help Desk Support, Customer Engagement, Telephone Skills, Networking, Computer Maintenance, Zendesk, Committed to Customer..., Facebook API, Windows 7, Windows XP, LinkedIn, Server Administration, Customer Experience, YouTube, Twitter, Google Analytics, Analytics, OS X
Education
Full Sail University 2012 — 2014
Bachelor of Science (BS), Game and Interactive Media Design
Adko Consumer Products February 2012 - June 2012
Global Response July 2011 - January 2012
Total eMedical April 2009 - September 2010
City of Homestead June 2007 - December 2008
Medi-Trans Inc - MTI April 2003 - April 2007
SUPRA TELECOM INC July 2001 - January 2003
TRACFONE WIRELESS, INC September 2000 - June 2001
CHARLIE'S AUTO GLASS, INC January 1998 - January 2000
Pan American World Airways, Inc April 1996 - March 1998
Anderson Consulting April 1993 - April 1996
Skills
Customer Service, Budgeting, Call Center, Administration, Customer Relations
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General and Human Resources
Rutgers University 1977 — 1981
B.A, Communications
Global Response October 2013 — Present
Skills
Army, Military Experience, Information Assurance, Waterfront, Security Clearance, Military, DoD, Military Operations, Intelligence Analysis, Real Estate, Government, Information Technology, Information Security, National Security, Command, Operational Planning, Networking, IT Operations, Cisco Networking, Computer Network..., Computer Repair, Computer Science, Server Administration, Linux System..., Linux Firewalls, Windows Server, Microsoft SQL Server, Wireless Networking, Cisco Routers, Routing, Access Control, Security System Design, CCTV, Physical Security, NOC, IT Infrastructure..., Team Building, Security, Microsoft Office, Network Security, Training, Customer Service, Leadership, Team Leadership, Microsoft Excel, Sales
Education
University of Phoenix ... — 2000
Associate of Arts
Global Response June 2013 - Present
Global Response September 2008 - June 2013
ACN September 2002 - June 2008
Skills
Call Centers, Training, Employee Relations, Team Leadership, Telecommunications, Customer Satisfaction, Customer Service, Team Building, Vendor Management, Call Center, Human Resources
Education
Northern Michigan University 1994 — 1998
Health Services/Allied Health/Health Sciences, General
Central Michigan University 1992 — 1994
Global Response February 2011 - Present
Definitive Resources November 2010 - February 2011
Aquatic Systems, Inc. January 2009 - October 2010
Digital Angel Corporation March 1998 - August 2008
Membership Realty 1998 - 1999
Education
Broward College 2006 — 2010
Global Response May 2014 - Present
Ultimate Business Services February 2013 - November 2013
SBA Communications 2006 - 2008
Skills
Account Management, Accounts Receivable, Budgets, Contract Negotiation, Customer Service, Forecasting, Leadership, Management, Microsoft Excel, Microsoft Word, Outlook, Start-ups, Team Building, Sales, Recruiting
Education
Pepperdine University
Systemax October 2014 - Present
Liberty Power Corp. 2009 - 2013
Global Response May 2007 - March 2009
Consolidated Credit Counseling Services, Inc. 2004 - 2007
Industry Based Training 2001 - 2004
British Airways 1984 - 2000
Skills
Process Improvement, Team Building, Customer Service, Quality Assurance, Call Center, Training, Employee Relations, Strategic Planning, Project Management, Microsoft Excel, Call Centers, Management, Cross-functional Team..., Vendor Management, Customer Satisfaction, Leadership, Team Leadership, Operations Management, Performance Management, Salesforce.com, Analysis, Business Analysis, Business Process..., CRM, Budgets, Telecommunications, Customer Retention, Program Management
Education
New York Institute of Technology 1975 — 1979
BS, Business Education
Fidelity National Services October 2007 - February 2009
Global Response October 2000 - October 2007
Skills
Account Management, Customer Satisfaction, Call Centers, E-commerce, Program Management, Microsoft Office, Process Improvement, Credit Cards, Customer Service, Access
Education
Barry University 1994 — 1996
B.A., Human Resources
Global Response 1992 - Present
The Animal Medical Center 1990 - 1992
Skills
Customer Retention, Human Resources, Call Center, Employee Relations, Team Building, Employment Law, Workforce Management, Recruiting, Outsourcing, BPO, Customer Satisfaction, Call Centers
Education
University of Michigan 1986 — 1990
BA, Organizational Behavior/Human Resource Management
IRS Tax Records May 2010 - Present
IRS Tax Records May 2010 - Present
Global Response 2009 - 2009
Barry University May 2007 - December 2008
Frontier Airlines November 2006 - November 2007
Continental Airlines August 1985 - July 2005
Skills
Fine Art, Art, Fashion, Galleries, Arts, Film, Teaching, Painting, Photography, Visual Arts, Contemporary Art, Portraits, Drawing, Adobe Creative Suite, Acting, Art History, Art Education, Mac, Watercolor, Oil Painting, Jewelry Design, Mixed Media, Studio Art, Sculpture, Ceramic, Abstraction, Jewelry, Museum Collections, Illustration, Art Exhibitions, Intaglio, Commissioned Art, Digital Photography, Fine Art Photography, Crochet, Acrylic Painting, Clay, Handmade Jewelry, Craft, Charcoal Art, Ceramic Sculpture, Landscape Painting, Public Art, Kinetic Sculpture, Collage, Paint, Printmaking, Figurative Art, Sewing, Fiber Arts
Education
Massachusetts College of Art 1976 — 1980
BFA, Fine Arts/Sculpture Major
Massachusetts College of Art and Design 1976 — 1980
BFA, Fine Arts/Sculpture
Global Response July 2010 - Present
TTI, Inc. 1997 - Present
American Express 1999 - 2001
Homnick Systems - Verio Communications March 1997 - October 1999
Metro-Dade County October 1992 - March 1997
Skills
Software Development, Integration, Databases, Cloud Computing, Crystal Reports, .NET, Windows, SQL, Microsoft SQL Server, Web Services, SharePoint, T-SQL, C#, Windows Server, IIS, Visual Studio, ASP.NET, XML, WCF, Web Applications, AJAX, Visual Basic, VB.NET, Database Design, LINQ, System Administration, Disaster Recovery, Servers, Data Center, Outsourcing, Virtualization, IT Management, E-commerce, Software Engineering, Active Directory, jQuery, ASP.NET MVC, WinForms, Project Management, HTML, SSRS, TFS, SSIS, Silverlight, ADO.NET, WPF, Windows Azure, ASP
Education
Microsoft Technical Centers 1993 — 2014
MCP-MCSE-MCSA
University of Miami 1990 — 1991
ACE, UNIX
Universidad Santiago de Cali 1985 — 1990
CPA, Admin
IDCI 1985 — 1989
Computer Science
Internal Revenue Service November 2012 - June 2014
Global Response May 2011 - January 2014
Real Estate July 2007 - September 2012
Crown Plaza September 2005 - July 2008
Comcast2002 - 2004 February 2002 - October 2004
Comcast January 1999 - January 2002
Comcast January 1997 - January 1999
Skills
Customer Service, Customer Relations, SLA, Administration, Inventory Management, Workforce Management, Workflow Analysis, Workforce Training, Workforce Planning, Operations Management, Operational Planning, Customer Experience, Cost Accounting, CRM, Management
Education
DeVry University 2010 — 2011
Bachelor's & Master's Degree, Business/Accounting
Hesser College 1988 — 1990
Associate's Degree; Associate's Degree, Accounting; Accounting
Global Response September 2015 - Present
Global Response March 2014 - September 2015
JPMorgan Chase April 2010 - January 2014
Wells Fargo February 2007 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Human Resources, Management, Recruiting, Sales, Team Building, Training, Social Media, Leadership
Education
Coconut Creek High School 2001 — 2005
General Education
Broward College
Business Administration, Management and Operations
Global Response April 2013 - Present
Palm Tran April 2011 - April 2013
Clerk & Comptroller, Palm Beach County August 2010 - March 2011
Value Pawn March 2005 - July 2010
Skills
Customer Service, Troubleshooting, Microsoft Office, Team Building, Sales, Leadership, Microsoft Excel, Inventory Management, Customer Satisfaction, Training, Sales Management, Management, Microsoft Word, Team Leadership, Windows, Time Management, Retail, PowerPoint, Data Entry, Purchasing, Process Improvement, Coaching, Budgets, Information Technology, Field Technicians, Databases, FrontPage, Electronics, Electricity, Project Management, Project Planning, A+, Network Administration, Cisco IP Telephony..., Citrix, Citrix XenApp, Citrix XenDesktop, VMware vSphere, Asterisk, Windows Server, Windows 7, Technical Support, Help Desk Support, Dell PowerEdge Servers, VoIP, Wiring, Visio, Linux
Education
Edx.org 2014 — 2014
Introduction to Linux, Linux OS
DeVry University-Florida 2009 — 2014
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.7
Sena Comunidad Virtual 2010 — 2010
Database Administration
Technical Career Institutes 2002 — 2002
A+
Global Response March 2001 - Present
Global Response March 2001 - Present
Wyndham Worldwide / RCI 1993 - 1997
Skills
Call Centers, Program Implementation, Project Management, E-commerce, Outsourcing, Customer Experience, Process Improvement, Salesforce.com, Cross-functional Team..., Operations Management, Call Center, CRM, Training, Leadership, Social Media, Recruiting, Integration, Telecommunications, Customer Service, Project Management Plan, Business Development, New Business Development, Team Building, Quality Assurance, Sales, Creep, Online Support, American Sign Language, Public Speaking, Account Management, Time Management, Customer Retention, Relationship Management, Social Media Blogging, Management, Project Implementation, Visio, Cisco Technologies
Education
Indiana University-Purdue University at Indianapolis
Full Sail University March 2013 - May 2013
J&R Productions February 2013 - March 2013
BungoBox 2012 - 2012
Global Response September 2010 - January 2011
Precision Response Corp October 2009 - January 2010
Macy's January 2006 - August 2008
Skills
Microsoft Office, Excel, PowerPoint, Customer Service, Sales Operations, Money Management, General Office Duties, Creative Writing, Social Networking, Social Media, Photography, Telecommunications, Telemarketing, Retail, Hootsuite, Basecamp, Cash Management, Sales, Social Media Marketing, Office Management, Microsoft Excel, Time Management, Advertising
Education
University of Central Florida 2011 — 2013
Bachelor of Arts, Business Administration
University of Central Florida 2011 — 2013
Minor, Mass Communication
Global Response March 2014 - Present
Skills
Credit, Financial Analysis, Credit Risk, Banking, Finance, Risk Management, Financial Services, Credit Cards, Credit Analysis, Financial Reporting, Call Centers, Loans
Education
Florida Atlantic University 2009 — 2014
Bachelor of Arts (B.A.), Multimedia Studies
Edison State College 2007 — 2009
Associate of Arts (A.A.)
Mother Teresa CSS
Global Response September 2013 - Present
Teleperformance, USA January 2011 - September 2013
City of Lauderhill December 2008 - December 2010
ADI, Inc August 2007 - July 2008
Capital Business Credit December 2006 - August 2007
Skills
Public Relations, Customer Service, Accounting, Payroll, Purchasing, Government, Troubleshooting, Invoicing, Strategic Planning, Outlook
Education
Florida International University 2012 — 2014
Bachelor's Degree, Public Administration
Broward Community College 2009 — 2010
Finance
Plaza College 2003 — 2005
AAS, Business Administration
FirstService Residential January 2015 - Present
Global Response June 2014 - December 2014
Best Buy October 2006 - April 2014
Skills
Microsoft Excel, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Team Building, Project Management, Event Planning, Teamwork, Sales, Inventory Management, Retail, Leadership, Data Entry, Coaching, Training, Time Management, Team Leadership, Management, Administration, Leadership Development, Recruiting, Critical Thinking, Staff Development, Employee Relations
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management and Services
University of Phoenix 2008 — 2012
Bachelor of Science in Health Administration, Health/Health Care Administration/Management
The Law Offices of the Public Defender March 2015 - Present
Global Response December 2013 - January 2015
Teleperformance June 2013 - December 2013
Extended Stay America March 2013 - September 2013
Kerzner International Resorts 2005 - 2012
InPhyNet Hospital Service 2001 - 2005
Skills
Budgets, Hospitality, Accounts Receivable
Education
American InterContinental University 2007 — 2011
BFA, Graphic Design
Consolidated Credit September 2013 - Present
Global Response September 2012 - July 2013
Nationwide Relocation Services September 2011 - September 2012
Skills
Healthcare, Hospitals, Healthcare Management, Nursing, Patient Safety, Medical Terminology, BLS, EMR, Clinical Research, HIPAA, Healthcare Information..., Home Care
Education
University of Phoenix 2014 — 2016
Bachelor of Science (B.S.), Healthcare Administration
City College-Miami 2009 — 2010
Associate of Arts (AA), Radio and Television Broadcasting Technology/Technician
teleNetwork July 2014 - Present
Eliscard Household April 2013 - Present
1NW Contact March 2013 - May 2014
Global Response November 2012 - March 2013
Nationwide Relocation Services June 2012 - November 2012
Rewards Network March 2008 - March 2011
PRC, LLC January 2008 - March 2008
Bath & Body Works September 2007 - December 2007
Barry University August 2004 - May 2007
Skills
Microsoft Office, Research, Customer Service, PowerPoint, Internet Marketing, Networking Marketing, MLM, Wealth Coach, Social Networking, Team Building, Leadership, Online Marketing, Call Centers, Wealth
Education
Barry University 2003 — 2007
Bachelor's, Criminology
MIami Norland Senior High 1999 — 2003
Diploma, General Education
Global Response November 2011 - Present
Global Response November 2011 - Present
The Answer Group (TAG) January 2004 - December 2007
Decorator Fabrics January 2004 - February 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development
Education
Atlantic Technical Center 2008 — 2009
Microsoft Office Specialist (MOS), Certified Medical Administrative Assistant, and State of Florida, Medical Administrative/Executive Assistant and Medical Secretary
C. H. Reeves Secondary, Nassau, Bahamas 1993 — 1999
High School Diploma, Business Administration and Management, General
Kaplan University May 2009 - Present
Universal Property and Casualty Insurance Company November 2005 - January 2008
Wites & Kapetan, P.A February 2004 - September 2005
Global Response January 2003 - January 2004
USA Parking Inc January 2001 - January 2004
Skills
Student Financial Aid, Higher Education, Staff Development, Admissions, Campus, Resume Writing, NSLDS, Data Entry, Customer Service, Public Speaking, Title IV, PeopleSoft, Retaining Customers, Outlook, Student Affairs, Training, Enrollment Management, Student Recruiting, Career Counseling, Policy, Call Centers, Critical Thinking, Student Loans, Team Building, Financial Aid..., Microsoft Office, Account Reconciliation, Adult Education, Conflict Resolution, Accreditation, Leadership Development, Career Development, Supervisory Skills, Customer Retention
Education
Kaplan University 2009 — 2011
BS, Criminal Justice
Kaplan University-Davenport Campus 2009 — 2011
Bachelor's degree, Criminal Justice
Turkish Point May 2013 - January 2015
JDi Data Corporation October 2007 - May 2013
Global Response July 2006 - October 2007
VirtualBank September 2005 - March 2006
Verio April 2005 - December 2005
Bosch Turkey July 1999 - November 1999
Skills
Software Development, Microsoft SQL Server, ASP.NET, C#, ASP.NET MVC, JavaScript, Software Project..., .NET, Web Services, jQuery, IIS, OOP
Education
Boğaziçi Üniversitesi / Bogazici University
Computer Programming
Clerk of Courts April 2014 - Present
Global Response June 2012 - November 2012
Keiser University February 2009 - 2011
Skills
Radiography, PACS, Hospitals, Cpr Certified, Healthcare
Education
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer, 3.5
Frank Mallory Shooster, P.A.. August 2012 - December 2012
Florida State University August 2011 - December 2011
Global Response June 2011 - August 2011
Frank Mallory Shooster, P.A.. June 2010 - August 2010
No Forgotten Kids December 2006 - August 2009
Global Response October 2004 - March 2005
Skills
Turkish, Farsi, Philosophy, International Relations, Problem Solving, LSAT, English grammar, Technical Writing, Writing, Peer Tutoring, Academic Tutoring, Education, Educational Leadership, Interpersonal Skill, Microsoft Office, CaseMap, Social Media, ACT!, Typing, Exhibit Preparation, Trial Exhibits, Dogs, Dog Training, Dog Behavior, Editing, Leadership, Press Releases, Social Networking, Public Policy, Public Speaking, Fundraising, Public Relations, Research, Volunteer Management, Policy Analysis, Nonprofits, Blogging
Education
Columbia Law School 2013 — 2016
Doctor of Law (J.D.) candidate
Florida State University 2008 — 2012
Bachelor of Arts (B.A.), Philosophy; International Affairs, 3.65 (3.88 Philosophy GPA)
Global Response October 2012 - Present
Enterprise Rent-A-Car April 2010 - September 2010
Law Firm of Glantz & Glantz September 2008 - March 2009
Skills
Personal Development, Team Building, Entrepreneurship, Strategic Planning, Training, Social Media, Management, Customer Service, Communicaitons, Marketing, Written & Verbal..., Multi-tasked, Interpersonal Skill, Microsoft Applications, Assertiveness, Fast-paced
Education
Broward Community College 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Office Management and Supervision
Broward Community College 2009 — 2011
Associate of Arts (A.A.), Mass Communication/Media Studies
Interactive Response Technologies, (IRT) September 2014 - January 2015
Global Response May 2013 - September 2014
Bankers Life January 2013 - April 2013
The Home Depot February 2011 - December 2012
University of Evansville January 2010 - May 2010
Teleperformance October 2009 - December 2009
Publix Super Markets November 2006 - August 2008
Skills
Insurance, Life Insurance, Health Insurance, Underwriting, Term Life Insurance, Disability Insurance, Customer Service, Retail, Security Guard
Education
ITT Technical Institute-Fort Lauderdale
Electrical and Electronics Engineering
Broward College 2011 — 2013
Political Science and Government
University of Evansville 2008 — 2010
Political Science and Government
Nova High School 2006 — 2008
Global Response 2011 - April 2014
PRC, LLC 2008 - 2009
AT&T February 2008 - June 2008
Skills
Networking, Business Development, Organizational..., Sports Writing, Journalism, Adult CPR, Auctions, Call Centers, Project Management, Team Leadership, Telecommunications, Process Improvement, Outsourcing, Vendor Management, Team Building, Management, Customer Service, Quality Assurance, Operations Management
Education
Broward College
Associate of Arts (AA), Business Administration and Management, General
Broward College
Emergency Medical Technology/Technician (EMT Paramedic)
Atlantic Technical Center
Mechanical Engineering
Global Response November 2013 - Present
Ross Stores, Inc. September 2011 - February 2014
South Florida Educational Federal Credit Union March 2004 - February 2010
Skills
Microsoft Office, Banking, Customer Service, Call Centers, Process Scheduler
Education
Broward College
Associate of Arts (A.A.), Accounting
Global Response August 2015 - Present
Teleperformance, USA April 2014 - August 2015
Teleperformance August 2013 - April 2014
Teleperformance August 2012 - August 2013
Durham School Services June 2011 - October 2011
Lamers Bus Lines October 2008 - June 2011
Milwaukee Sheriff's Department July 2007 - January 2008
Laidlaw Transit August 2002 - July 2004
Skills
Technical knowledge of..., Technical knowledge of..., Customer Satisfaction, Recruiting, Training, BPO, Customer Service
Education
Miami Dade College 2014 — 2016
Palm Beach Community College 2014 — 2015
Registered Nursing/Registered Nurse
Marquette University 2009 — 2011
Psychology, 3.0
Boston Portfolio Advisors, Inc. March 2011 - Present
Global Response May 2008 - March 2011
Skills
Accounting, Management, Sales Management, Microsoft Excel, Operating Systems, Business Strategy
Education
Florida International University 2006 — 2010
Bachelor of Science (BS), Accounting and Business/Management
Global Response May 2007 - Present
Oxonia Insurance Group, Inc. November 2004 - January 2007
The Sports Authority January 1997 - January 2004
The Sports Authority 2002 - 2004
Citizens Federal Bank March 1992 - September 1996
Skills
Customer Satisfaction, Customer Retention, Customer Service, Account Management, Call Centers, Customer Experience, Lead Generation, Retail
Education
Broward Community College
Associate's degree, Business Administration and Management, General
Loyola University New Orleans
Business Administration, Management and Operations
Global Response April 2014 - Present
Cendyn September 2012 - April 2014
ITW Building Components Group February 1995 - January 2012
Structural Integrity Associates Infometrics Division November 1991 - November 1994
New York Institute of Technology September 1985 - November 1991
Skills
JavaScript, C#, AJAX, ASP.NET, jQuery, Web Applications, .NET, MVC, ASP.NET MVC, SQL
Education
Florida Atlantic University 1978 — 1985
Master of Science (M.S.), Physics
McDonald's Corporation June 2014 - August 2014
Crate and Barrel October 2013 - January 2014
The Answer Group October 2010 - November 2012
Alorica October 2011 - April 2012
J&L Autos May 2007 - November 2011
Global Response October 2008 - January 2010
Skills
Customer Service, Retail Sales, Microsoft Office, Office Administration, 70 WPM
Education
South Broward High School 2006 — 2007
High School Diploma
Sullivan and Cogliano Training Center
Medical Coding & Billing, Medical Office Management/Administration
WorldWideWeb Tax January 2006 - Present
Broward Health June 2005 - April 2006
Global Response 1997 - June 2003
Skills
Management, Process Improvement, Troubleshooting, Team Leadership, Sales, Training, Team Building, Account Management, Customer Satisfaction, CRM, Technical Hiring, Employee Training, Adult Education
Education
St. Joseph's Convent, Port of Spain, Trinidad and Tobago 1989 — 2004
High School
Broward College
Respiratory Therapy