Global Payments
Industry: Company
DescriptionGlobal Payments Inc. is an American company providing financial technology services globally. Headquartered in Atlanta, its stock is a component of the S&P 500 stock market index. Headquarters: Atlanta, Georgia, United States Revenue: 3.98 billion USD (2017) CEO: Jeffrey S. Sloan (1 Oct 2013–) Subsidiaries: Realex Payments, Heartland Payment Systems,
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Global Payments Employees
Transamerica Life Canada May 2014 - November 2014
myetvmedia January 2011 - March 2014
Global Payments January 2004 - October 2010
American Express January 2000 - January 2004
American Express August 1990 - January 2000
Skills
Call Center, Customer Satisfaction, Credit, Customer Service, Customer Relations, Team Building, Coaching, Problem Solving, Team Leadership, Hiring, Mentoring, Call Centers, Performance Management, Cold Calling, Leadership, Strategic Planning, Time Management, Event Management, Management, Training, Marketing, Operations Management, Sales, Sales Management, Customer Experience, Recruiting, Business Analysis, Interviews, Change Management, Process Improvement, Business Development, Strategy, Customer Retention, Account Management, Leadership Development, New Business Development, Vendor Management, Negotiation, Team Management, Social Networking, Social Media
Education
Institute of Agriculture
Herzing Institute
Programmer System Analyst
Ryerson University
History of Renaissance Art & Business Communications
Merchants Mentor October 2011 - Present
VeriFone October 2010 - October 2011
Global Payments 2003 - 2010
Skills
Electronic Payments, Merchant Services, Payment Card Processing, Payments, Mobile Payments, Credit Cards, Business Development, Sales, Payment Gateways, Payment Systems, Debit Cards, E-payments, Acquiring, Management, Relationship Management, Cards, E-commerce, Gift Cards, POS, Payment Industry, Financial Services, Transaction Processing, Strategic Partnerships
Education
Control Data Institute
Applied Technology
Syracuse University
Business
Global Payments June 2015 - Present
Certegy October 1999 - June 2015
Skills
Gaming, Credit Cards, Sales, Strategic Planning, Product Management, Management, Payments, Project Management, Team Building, Business Development, Electronic Payments, Customer Service, Process Improvement, Risk Management, Sales Management, Training, Operations Management, Account Management, Business Analysis, Strategic Partnerships, Vendor Management, Cross-functional Team..., Debit Cards, New Business Development, Banking, Payment Card Processing, Mobile Payments, Call Centers, E-payments, Payment Systems
Education
St. Petersburg College 1992 — 1996
1 Step Technologies July 2011 - Present
JPMorgan Chase Paymentech October 2008 - September 2011
Moneris Solutions January 2007 - October 2008
Global Payments 2006 - 2006
TSYS 2004 - 2006
FDMS 1998 - 2004
Skills
Negotiation, Acquiring, Relationship Management, Portfolio Management, Sales, Payment Card Processing, Debit Cards, Merchant Services, ACH, Electronic Payments, E-payments, Mobile Payments, Strategic Partnerships, Business Development, Banking, Credit Cards, B2B, Payments, Customer Acquisition, E-commerce, Leadership, Credit, Cross Selling, Direct Sales, Strategy, Financial Services, Selling, New Business Development, Payment Systems, Management, Executive Management, Business Planning, Transaction Processing, Payment Gateways, Cloud Computing, Cards, Payment Industry, PCI DSS, Product Management, CRM, Integrated Marketing
Education
Sonoma State University 1985 — 1989
Bachelor of Arts
Global Payments December 2013 - Present
Live Healthy & Thrive Youth Foundation, Inc. September 2013 - Present
The Satcher Group September 2013 - November 2013
Global Payments September 2013 - October 2013
Lehman Toyota June 2013 - July 2013
Johns Hopkins University May 2012 - May 2013
The Next Step Realty February 2012 - May 2013
Johns Hopkins University Football January 2012 - May 2013
Skills
Public Speaking, Leadership, Public Health, Healthcare, Research, Data Analysis, Management, Team Leadership, Public Health Policy, PowerPoint, Microsoft Office, Clinical Research, Training, Policy, Microsoft Word, Microsoft Excel, Health Policy, R project Software, Release Management
Education
The Johns Hopkins University 2009 — 2013
Bachelor of Arts (B.A.), Public Health, 3.1
The George Washington University
The George Washington University
Global Payments July 2005 - Present
Skills
Microsoft Office, Payroll, Customer Service, Interviews, Key Performance..., 10 Key, Organization, Office Management, PMP, Quality Management, Virtualization, Employee Relations, Payments, Payment Systems, Call Centers, Debit Cards, Merchant Services, Transaction Processing, Credit Cards, Training, Payment Card Processing
Education
Strayer University-Maryland 2010 — 2012
some college, Business Administration, Management and Operations
Veracity Payment Solutions February 2007 - July 2014
Elavon, Inc. January 2004 - February 2007
Elavon Europe December 1999 - January 2004
Elavon September 1995 - November 1999
Elavon December 1991 - August 1995
Global Payments January 1988 - November 1991
Skills
Merchant Services, Mobile Payments, Payment Card Processing, Electronic Payments, Strategic Partnerships
Education
St. Francis University 1979 — 1983
Bachelor of Science (BS), Business Administration and Management, General
Kaiser Permanente December 2013 - Present
UnitedHealthcare May 2012 - December 2013
Verizon Wireless September 2006 - May 2012
Global Payments December 2003 - September 2006
Nationwide Credit Card & Check Services July 2003 - December 2003
The Employment Guide May 2002 - July 2003
Skills
Account Management, Customer Retention, Team Building, Sales, Wireless, Call Centers, Telecommunications, Customer Experience, Business Development, Customer Service, Data Entry, Invoicing, Selling, Technical Support, Retail
Education
SUNY New Paltz 1986 — 1989
BS, Business Administration and Marketing
Synovus December 2014 - Present
The Home Depot July 2012 - November 2014
Global Payments August 2010 - July 2012
Global Payments April 2008 - August 2010
Global Payments September 2005 - April 2008
Global Payments March 2005 - September 2005
Pilot Catastrophe Service August 2004 - January 2005
Sears, Roebuck and Co. June 2000 - September 2003
Goldleaf Quality Construction June 1999 - August 2003
Skills
Network Engineering, Data Security, Technical Writing, Network Security, Server Administration, Telecommunications, Project Planning, CISSP, Internet Security, Security Audits, Windows, Red Hat Linux, Debian/Ubuntu, Software Engineering, Software Design, Requirements Gathering, Requirements Analysis, Risk Assessment, Risk Analysis, 802.1x, Content Filtering, VPN, Vulnerability Assessment, Intrusion Detection, Firewalls, Security Architecture..., PCI Standards, DLP, PCI DSS, Payment Industry, Penetration Testing, Vulnerability Management, Information Security, Information Security..., Computer Security, IDS, Networking, IPS, Encryption, Security Awareness, Disaster Recovery, Computer Forensics, Security, IT Audit, ISO 27001, Checkpoint, Incident Response, Application Security, Business Continuity, Juniper
Education
Southern Polytechnic State University
BS, Software Engineering
InMoment June 2014 - Present
Empathica September 2012 - June 2014
Global Payments June 2009 - September 2012
GlaxoSmithKline June 2008 - April 2009
RBC August 2007 - September 2008
GlaxoSmithKline May 2005 - April 2007
Skills
Requirements Gathering, SDLC, Software Documentation, Business Requirements, Systems Analysis, Visio, SharePoint, Technical Documentation, Business Analysis, BMC Remedy, Incident Management, Vendor Management, Document Management, Quality Assurance, Crystal Reports, Microsoft SQL Server, Technical Support, Software Development, Requirements Analysis, Disaster Recovery, Troubleshooting, Windows, Software Project..., Integration, Databases
Education
Western University 2001 — 2005
Computer Science, Application Development
Ryerson University
ITM, Information Technology Management - Application Development
Tailgate Guys August 2015 - Present
Impact Cryotherapy May 2015 - Present
QBE FIRST July 2011 - Present
ATMIA 2005 - Present
AT&T April 2004 - Present
Chick-fil-A February 2001 - Present
Shoap Technical Services, LLC November 1986 - Present
Global Payments 1986 - Present
PGi June 2015 - Present
Omni International 2012 - Present
Skills
Payment Card Processing, Electronic Payments, Technical Writing, Mobile Payments, Product Management, Organizational..., Business Analysis, Writing, Software Documentation, Merchant Services, E-commerce, Training, Access, Visio, Payment Gateways, Payments, Process Improvement, Program Management, Requirements Analysis, Agile Methodologies, Business Intelligence, Acquiring, Requirements Gathering, Quality Assurance, E-payments, Credit Cards, ACH, Cards, Strategic Partnerships, SaaS, Smart Cards, Salesforce.com, Vendor Management, Payment Systems, SharePoint, Debit Cards, Mobile Commerce, Team Leadership, Technical Documentation, PCI DSS, Transaction Processing, SDLC, Business Process, E-Learning, Analysis, Payment Industry, Content Management, POS, Project Management, SnagIt
Education
University of Massachusetts, Amherst 1971 — 1979
Ph.D., English
Temple University 1966 — 1970
BA, English
Central High 1962 — 1966
BA, 225 Class
Genesis Capital, LLC June 2012 - Present
TriMont Real Estate Advisors June 2011 - June 2012
Global Payments May 2010 - August 2010
Global Payments May 2009 - August 2009
Skills
Financial Modeling, Financial Analysis, PowerPoint, Microsoft Excel, Valuation, Corporate Finance, Investment Banking, Private Equity, Accounting, Finance, Investments
Education
The University of Georgia 2007 — 2011
Bachelors, Finance
University of Georgia - Terry College of Business 2007 — 2011
BBA, Finance
Global Payments January 2010 - January 2012
Global Payments May 2008 - January 2010
Centralized Showing Service June 2006 - April 2008
Skills
Credit Cards, Payments, Call Center, Credit, Data Entry, Reconciliation, Retail
Education
University of Baltimore 2011 — 2013
Bachelors; Associate of Arts, Business Administration; Business Administration
The Community College of Baltimore County 2007 — 2010
Associate of Arts (A.A.), Business Administration
Ultimate Staffing January 2013 - Present
Global Payments October 2008 - June 2012
Visa Inc. August 2007 - May 2008
Careers USA April 2007 - July 2007
Gift Shop Attendant June 2006 - April 2007
Sales Associate November 2004 - May 2006
Skills
Credit Cards, Banking, Financial Services, Call Centers, Payment Card Processing, Risk Management, Electronic Payments, Debit Cards, Merchant Services, Customer Service, Financial Risk, Retail Banking, Payment Systems
Education
The Community College of Baltimore County 2012 — 2014
Associate of Arts (A.A.), Communication and Media Studies
Catonsville High School
Euler Hermes North America April 2014 - Present
Global Payments April 2013 - April 2014
Stifel Financial Corp. August 2012 - December 2012
Arthur Bell, CPAs October 2010 - August 2012
The George Washington University September 2008 - December 2008
Skills
Excel, Hedge Funds, Accounting, Auditing, Securities, Investments, Financial Modeling, Valuation, Financial Analysis, Equities, Corporate Finance, Equity Research, Business Valuation, Cash Flow, Economics, Bloomberg, Word, Financial Reporting, Alternative Investments, Mutual Funds
Education
The George Washington University 2005 — 2009
BA and BS, International Affairs and Economics
The London School of Economics and Political Science (LSE) 2007 — 2008
General Course, Economics
Franklin High School 2001 — 2005
High School Diploma
Owings mills high school
LanguageLine Solutions April 2015 - Present
LinguaLinx June 2013 - March 2015
TruGreen January 2013 - June 2013
Global Payments October 2011 - January 2013
Paychex November 2008 - October 2011
Enterprise Rent-A-Car 2003 - 2008
Skills
Payroll, Benefits Administration, Insurance, Employee Benefits, Customer Service, Coaching, Salesforce.com, New Business Development, Outlook, Employee Relations, Sales, Account Management, Sales Management, Leadership, Management, Cold Calling, Customer Retention, Recruiting, Sales Process, Training, Business Development, Direct Sales, Marketing, Marketing Communications, Selling, Sales Operations, B2B, Customer Satisfaction, Sales Presentations, Team Building, CRM, Lead Generation, Committed to..., Strategic Planning
Education
State University of New York at New Paltz 2001 — 2003
Bachelors, Business Management
Sherburne - Earlville Central Schools 1985 — 1999
BJC HealthCare January 2013 - Present
Ralcorp Holdings October 2008 - July 2012
Maritz December 2004 - September 2008
Global Payments April 2001 - December 2004
Skills
SharePoint, Process Improvement, Business Analysis, Software Documentation, SDLC, Business Intelligence, Visio, Vendor Management, IT Management, Requirements Gathering, ITIL, Business Process..., PMO, Disaster Recovery, Business Process, Management, Project Management, Troubleshooting
Education
Southern Illinois University, Edwardsville
Bachelor of Business Administration (BBA)
Mortgage Network, Inc. September 2013 - Present
FreedomPay March 2012 - November 2013
Novo Nordisk May 2011 - March 2012
Global Payments June 2008 - April 2011
American Home Mortgage 2003 - 2008
Skills
Mobile Payments, Merchant Services, Sales Management, Consulting, Payment Gateways, PCI Compliance, Sales, Incentives, Payment Industry, Contract Negotiation, Marketing Strategy, Marketing Communications, Social Media Marketing, Sales Operations, Solution Selling, Business Development, Leadership, Direct Sales, Cold Calling, Management, Negotiation, Residential Homes, Mortgage Lending, Mortgage Banking, Residential Mortgages, Jumbo Mortgage, FHA, FHA financing, USDA Rural Housing, Construction Loans
Education
Salisbury University 1998 — 2002
Bachelor of Arts, Psychology
Mirand Card Services February 2012 - Present
EVO Merchant Services December 2009 - February 2012
EVO Merchant Services February 2006 - December 2009
MLS Direct Network, Inc. 2007 - 2008
Carolina Merchant Solutions February 2005 - February 2007
Global Payments August 2000 - February 2005
Avid Payment Solutions 2005 - 2005
Heartland Payment Systems 2004 - 2005
RBS Lynk November 1999 - November 2000
RBS Lynk 1997 - 2000
Skills
Credit Card Processing, Customer Service, Credit Cards, Consultative Selling, Direct Sales, Sales Management, Interchange Management, Selling, Merchant Services, Payment Industry, Banking, Payments, Account Management, Payment Card Processing, Financial Services, Mobile Payments, Sales, Call Center, Negotiation, Electronic Payments, Marketing Strategy, PCI DSS, E-commerce, Management, E-payments, Training, New Business Development, Relationship Management, Customer Satisfaction, Leadership, POS, Cards, Contract Negotiation, Cross Selling, Cold Calling, Sales Operations, Payment Systems, Gift Cards, Payment Gateways, Loans, Team Building, ACH, Customer Retention, Business Development, Acquiring, Credit, Program Management, Budgets, B2B, Debit Cards
Education
University of Alabama 1990 — 1993
Business
Shelton State Community College 1990 — 1990
Bachelor of Arts (B.A.), Business Administration and Management, General
SunTrust Bank July 2014 - Present
Strategic Development Group August 2012 - Present
AT&T February 2013 - August 2013
Global Payments July 2001 - July 2012
Global Payments July 2001 - July 2012
Global Payments, Inc. July 2001 - July 2012
PracticeWorks February 1997 - July 2001
Skills
SDLC
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1984 — 1988
B.S., Business Administration, Minor English
Global Payments October 2013 - Present
Global Payments February 2006 - Present
Skills
Customer Satisfaction, Credit Cards, Customer Service, Microsoft Office, Banking, Business Analysis, Analysis, Process Improvement, Risk Management, Vendor Management, Call Centers, Team Leadership, Leadership, Security, Visio, Relationship Management, Electronic Payments, Payment Card Processing, Project Management
Education
Seneca College of Applied Arts and Technology 1993 — 1995
Law Enforcement
Canadian Management Centre
Ecole Secondaire Etienne Brulee
Montgomery County June 2014 - February 2015
Global Payments February 2013 - October 2013
Capital One August 2010 - March 2013
Skills
Identity Theft, Merchant Card Processing, Merchant Services, Fraud Detection, Fraud Investigations, Fraud Prevention, Credit Card Fraud, Fraud Claims, Chargebacks, Charge Offs, Community Corrections, Case Management, Private Investigations, Law Enforcement, Public Speaking, Fraud, Criminal Justice, Investigation, Criminal Investigations
Education
Stevenson University 2013 — 2015
Master of Science (MS), Criminalistics and Criminal Science
Virginia Commonwealth University 2010 — 2012
Bachelor of Science (B.S.), Criminal Justice and Corrections
Global Payments October 2014 - March 2015
Skills
Information Technology, Databases, Java, Cisco IOS, Network Security, Network Administration, Linux, Microsoft Office, Technical Writing, VMware, HTML, Windows Server, Apache, JavaScript, Node.js, Metasploit
Education
Southern Polytechnic State University 2010 — 2014
Bachelor of Science (B.S.), Information Technology
PwC (Price Waterhouse Coopers) September 2015 - Present
Global Payments March 2008 - April 2012
Global Payments Canada 1999 - 2008
Skills
Understanding the needs..., Ownership, Investigation, Customer Service, Team Management, Service Levels, Mentoring, Proactive thinker, Highly responsible, Accountable, Determination to Succeed, Electronic Payments, Management, Accountability, CRM, Relationship Management, Payment Card Processing, Acquiring, Payment Systems, Credit, Software Documentation, Call Centers
Education
Seneca College of Applied Arts and Technology 2014 — 2015
Financial Services Compliance- Anti-Money Laundering, Law and Governance, Risk Management, Complaint
OpenEdge, a division of Global Payments June 2015 - Present
Global Payments June 2014 - June 2015
Global Payments January 2012 - June 2014
Global Payments June 2008 - January 2012
M&T Bank August 2003 - May 2008
M&T Bank April 2003 - August 2003
Skills
Management, Sales Management, Merchant Services, Cash Management, Customer Service, Sales, Cold Calling, Commercial Banking, Loans, Credit Cards, Credit Analysis, Credit, Banking, Customer Retention, Selling, New Business Development, CRM, B2B, Electronic Payments, Relationship Management, Small Business, Payments, Payment Card Processing, Commercial Lending, Investments, Analysis
Education
Saint Bonaventure University 1998 — 2002
B.A, Journalism/Mass Communication
St. Joseph's Collegiate Institute 1994 — 1998
Bachelor of Arts (B.A.), Journalism and Mass Communication
Global Payments February 2006 - Present
Moneris Solutions August 1986 - March 2003
The United Church of Canada May 1984 - September 1986
Skills
CANADORE COLLEGE, SECRETARIAL, WORD PROCESSING, Account Management, Negotiation, Business Development, E-commerce, Sales, Customer Satisfaction, Customer Service
Education
Sheridan College 1987 — 1988
MARKETING, ONE YEAR
York University 1980 — 1984
BACHLOR OF ARTS & SCIENCE, PYSCHOLOGY AND PHYS ED
United Bank Card January 2005 - Present
Global Payments May 2001 - December 2005
Trader Publication 2001 - 2002
Skills
Customer Service, Payment Card Processing, Merchant Services, Sales, Marketing, Customer Retention, B2B, Training
Education
Tarrant County College 1998 — 2000
Assoc, Psychology, Public Speaking
Holman Business Services July 2009 - Present
Bank of America April 2008 - July 2009
Bank of America Merchant Services April 2007 - April 2008
RBS WorldPay, Inc. 2006 - 2007
Global Payments 1998 - 2006
CompuAdd Computers 1992 - 1993
Skills
Merchant Services, Management, Commercial Banking, Payments, Electronic Payments, Credit Cards, Payment Card Processing, Debit Cards, PCI DSS, Credit
Education
Texas State University-San Marcos 1986 — 1990
BA, Political Science and Government
A.N. McCallum High School 1982 — 1986
Kool Smiles July 2011 - January 2012
Global Payments February 2004 - June 2009
CENTENNIAL HEALTHCARE INC., Atlanta, GA 2002 - August 2003
METLIFE / AT&T SOLUTIONS, Bridgewater, NJ September 1999 - September 2001
DUN & BRADSTREET - Global Telcom Division, New York, NY October 1995 - July 1999
Skills
VoIP, Call Center, MPLS, VPN, PBX, Telephony, Avaya, Cisco, Telecommunications, Windows, IP, Microsoft Office, Customer Relations, CCNP, Billing, Troubleshooting, IVR, Excel, Strategic Planning, Problem Solving, Network Administration, Negotiation, Vendor Management, Process Improvement, System Administration, Account Management, Change Management, SIP, Documentation, Requirements Analysis, SLA, New Business Development, Vendor Relations, MS Project, Project Planning, Planning, Switches, Cisco Technologies, Microsoft Excel, Customer Service, Call Centers, Network Engineering, Routing, Cloud Computing, Avaya Technologies
Education
Queensborough Community College 1985 — 1987
Telecommunication
woodrow wilson vhs 1963 — 1967
Axiall Corporation December 2014 - Present
BaeTronics, LLC November 2011 - Present
Global Payments 2013 - 2013
Marta 2010 - 2011
Marta 2010 - 2011
EMC Corporation March 2008 - November 2008
RBS Lynk Inc September 2006 - October 2007
Air Force Reserves Command December 2005 - September 2006
ista North America August 2005 - October 2005
Lockheed Martin / Center for Disease October 2004 - August 2005
Skills
SharePoint, SDLC, Microsoft SQL Server, .NET, C#, Program Management, Visio, Agile Methodologies, Databases, SSRS, Software Development, Oracle, Business Intelligence, Integration, ASP.NET, IIS, MS Project, Enterprise Software
Education
Southern Polytechnic State University 1998 — 2001
Bachelor of Science Degree, Computer Engineering Technology
Southern Polytechnic State University 1998 — 2001
Bachelor of Science Degree, Electrical Engineering Technology
Harford Mutual Insurance Company 2006 - Present
Global Payments 2002 - 2005
First Data Merchant Services 1998 - 2002
Nabanco 1994 - 1998
Grumman Aerospace 1987 - 1994
AT&T 1982 - 1987
New Jersey Bell 1973 - 1987
Skills
Commercial Insurance, Business Analysis, Risk Management, Insurance, IT Strategy, Agile Methodologies, Property & Casualty..., Software Development, Strategic Planning, Software Documentation, SDLC, Leadership, Underwriting, CRM, Program Management, SharePoint, Vendor Management, Project Management
Education
St. Francis University 1969 — 1973
BS, Accounting
Global Payments November 2012 - Present
SunTrust Bank July 2011 - October 2012
Ernst & Young 2002 - 2011
Ernst & Young January 2006 - June 2007
Deloitte 1999 - 2002
Skills
Information Technology, Risk Management, PeopleSoft, Governance, IT Risk Management, Leadership, Stakeholder Management, Project Management, Change Management, Sarbanes-Oxley Act, Security, Internal Controls, CISA, IT Audit, Internal Audit, People Development, Enterprise Risk..., Cross-functional Team..., Vendor Management, Risk Assessment, Auditing, ERP, Assurance, Banking, Integration, Management, Financial Risk, Business Process..., Strategy, SAS70, ISO 27001, Sarbanes-Oxley, Financial Audits, Information Security, SAP, Business Process, CRM
Education
Texas A&M University - Mays Business School 1997 — 1998
Master of Science, Accounting
Texas A&M University 1993 — 1998
Bachelor of Business Administration, Accounting
Cardlytics, Inc. May 2015 - Present
American Safety Insurance August 2012 - May 2015
Georgia Department of Education December 2011 - August 2012
Arby's Restaurant Group October 2011 - December 2011
SunTrust Bank September 2011 - October 2011
AT&T August 2011 - August 2011
AVG January 2011 - July 2011
INgage Networks August 2009 - January 2011
Global Payments January 2009 - March 2009
QuickParts November 2008 - January 2009
Skills
Data Warehousing, SSIS, Disaster Recovery, High Availability, SSRS, Teradata, T-SQL, SOAP, Database Design, Databases, Database Administration, Database Admin, Data Analysis, Data Modeling, ETL, SSAS, Hadoop, VLDB, Big Data, Performance Tuning, Stored Procedures, T-SQL Stored Procedures, Query Optimization, Query Writing, Query Analyzer, Crystal Reports, Reports, Microsoft SQL Server, Oracle SQL, OLAP, SQL Tuning, Oracle, Analysis Services, SQL, SDLC, PL/SQL, Oracle SQL Developer
Education
Southern Polytechnic State University 1998 — 2000
Bachelor of Science (BS), Computer Science
Global Payments November 2012 - Present
MCI Worldcom March 1999 - June 2002
Skills
Credit Cards, Banking, Relationship Management, Payments, Account Management, Credit, Sales, Sales Management, Business Analysis, New Business Development, Customer Service, Salesforce.com
Education
Strayer University 2010 — 2016
Bachelor's degree, Still Reaching My Goal
Western High School, Baltimore,MD 1994 — 1998
High School Diploma, Finance, General
LookingGlass Cyber Solutions Inc. August 2015 - Present
TechUSA February 2015 - August 2015
TechUSA January 2014 - August 2015
Metro Prosthetics May 2008 - January 2014
Frattelies May 2011 - April 2012
Global Payments May 2009 - August 2009
Skills
Sales, Customer Service, Social Networking, Leadership, Cold Calling, Social Media, Facebook, Public Speaking, Salesforce.com, Marketing, Multitasker, Teamwork, Microsoft Office, Team Leadership, Customer Relations, New Business Development, Connections, Access, Organizational..., Customer Satisfaction, Online Advertising, Adaptive, Operations Management, Social Media Marketing, Security, Cyber-security, IT Service Delivery, Time Management
Education
Salisbury University - Perdue School of Business 2008 — 2012
Bachelor of Science (BS), Marketing
Salisbury University - Perdue School of Business 2008 — 2012
Marketing, Marketing
Global Payments January 2015 - Present
K-Monique Consulting August 2008 - Present
Global Payments December 2013 - January 2015
Global Payments December 2012 - December 2013
Skills
Event Management, Event Planning, Wedding Planning, Coordinating Events, Hospitality, Private Events, Events Coordination, Hospitality Management, Social Networking, Public Relations, Marketing Communications, Social Media Marketing, Microsoft Excel, Microsoft Word, Microsoft Office, Meeting Planning, Data Entry, Corporate Events, Budgets, Sales
Education
Strayer University-Maryland
Business Administration, Management and Operations
Global Payments 2010 - Present
Global Payment Systems of Canada Ltd 2006 - 2009
Phoenix Contact September 2001 - June 2005
Skills
Salesforce.com, New Business Development, Account Management, Sales Management, Marketing Strategy, Sales, B2B, Direct Sales, Time Management, Sales Process, Solution Selling, Business Development, Relationship Management, Strategic Planning, Strategic Partnerships, Customer Service, Management, Marketing, CRM, Credit Cards
Education
York University 2004 — 2015
BAS - Administrative Studies, Business
Seneca College of Applied Arts and Technology 1997 — 2000
Business Administration, Marketing
InComm April 2014 - Present
AQAA (Atlanta Quality Assurance Association January 2009 - Present
Asurion July 2012 - March 2014
Global Payments May 2009 - July 2012
AT&T (contracted from ChemTech Ltd) October 2007 - March 2009
Corporate Bold December 2008 - February 2009
CompuCredit September 2006 - September 2007
AutoTrader(Cox Enterprises) June 2006 - August 2006
Accenture March 2004 - June 2006
In-Transition Period January 2003 - March 2004
Skills
Software Quality..., Testing, Quality Center, Quality Assurance, Regression Testing, SDLC, QTP, Test Automation, System Testing, Manual Testing, CMM, JMeter, Train Staff, QA Automation, Unix/Linux/Shell, Load and Performance..., Automation Frameworks, PowerShell, QA Manual Lead, Test Process Improvement, QA Automation Lead, Mentor Staff, SQL Developer, XML File Automation, Front-End Automation, Back-End Automation, AGILE & Kanban, AGILE, SCRUM, Dynatrace, Linux
Education
Ambassador College
B.A., Theology, 3.6
Mailix Institute
- -, Advanced QA Automation
Seton Hall University
Master of Business Administration (M.B.A.), Managment & Industrial Relations, 3.6
Maryland Solar Solutions Inc October 2014 - Present
Self-employed January 2014 - October 2014
Global Payments February 2013 - August 2013
Days Inn Hotel & Suites August 2011 - December 2012
Skills
Start-up Consulting, Business Process, Consulting, Business Intelligence, Management Consulting, Business Strategy, Business Process..., Project Management, Strategy, Program Management, Business Planning, Business Analysis, Business Development, New Business Development, Management
Education
Savannah Technical College
Freelancing 2013 - Present
Global Payments July 2011 - March 2012
Skills
Makeup Artistry, Cosmetics, Makeovers, Stage Make-up, Special Effects Makeup
Education
Ryerson University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Psychology
Saltwater Ventures LLC June 2015 - Present
LowryAssociates January 2000 - Present
Gulfport Dive Center June 2014 - June 2015
Solutions+ of New York March 2009 - May 2012
Registered Merchant Service Provider(s) February 2003 - February 2009
Humboldt Bank September 2001 - February 2003
Comerica September 2000 - September 2001
Global Payments June 1994 - June 2000
Financial AllianceNPC June 1991 - June 1994
Merchant Payment Processing June 1989 - June 1991
Skills
ACH, Association Management, Bill Payment, Check Processing, Gift Cards, Payment Cards, Debit Cards, Business Development, Product Marketing, Sage CRM, Sales Management, Credit Card Processing, Payment Processing, Electronic Payments, Prepaid Cards, Cards, Payment Systems, Acquiring, Credit Cards, Payment Solutions, Payment Gateways, Merchant Services, Marketing Strategy, New Business Development, Transaction Processing, Mobile Payments, Payments, Marketing Management, EFT, Payment Industry, Check 21, Online Payments, Debit, Remote Deposit Capture, B2B, LinkedIn, Consultative Selling, Product Development, Account Management, Strategic Planning, Team Building, POS, Strategic Partnerships, E-commerce, Product Management, Mobile Commerce, Strategy Development, Executive Management, Payment Card Processing, E-payments
Education
St. Petersburg College 1979 — 1980
Business Administration
Dixie Hollins High School 1974 — 1978
Diploma, Business Administration
Designed by Nancy Hawk August 2012 - Present
Norwood Furniture September 2009 - July 2012
Global Payments April 2006 - May 2009
Global Payments December 2005 - March 2006
Global Payments October 2003 - November 2005
Xccept, Inc. February 2003 - October 2003
Skills
Financial Analysis, Training, Sales Management, Product Development, Financial Services, Management, Direct Sales, Sales, Strategic Partnerships, New Business Development, Sales Process, E-commerce, Relationship Management, POS, Strategic Planning, Process Improvement, Sales Operations, Analysis, Solution Selling, Program Management, Coaching, Forecasting, Merchant Services, Social Networking, Business Analysis, Customer Service, Project Planning, Business Planning, B2B, Account Management, Executive Management, FF&E, Interior Architecture, Selling, Leadership
Education
Ringling College of Art and Design 1978 — 1981
Design, Interior Design / Space Planning
Future Generation Tech Inc. August 2013 - Present
Global Payments November 2009 - May 2013
Field Solutions March 2010 - May 2010
e4e May 2009 - November 2009
Direct Source August 2008 - September 2008
Retail Deployment Solutions July 2008 - July 2008
tekservePOS June 2008 - July 2008
Effective Technologies January 2008 - May 2008
Kforce Inc. February 2006 - June 2007
ARAMARK January 2004 - October 2005
Skills
Field Service, Windows Server, Windows 7, Windows XP Professional, Unix, Mac OS X, Blackberry, Red Hat Linux, Ubuntu, Backtrack, Metasploit, A+ Certified, Computer Repair, Security+, Computer Security, Computer Forensics, IP Networking, Network Security, Network Administration, Wireless Networking, MS Office Suite, VMware Workstation, Citrix, Wireshark, Dell PowerEdge Servers, HP Proliant, Remote Access, Remote Support, Call Center, Wiring, LAN Switching, Packet Analysis, Bilingual-Spanish, MS Project, HTML, Dreamweaver, POS, Aloha, Pivotal, Siebel, Salesforce.com, MCITP, XP, IP, VPN, Servers, Operating Systems, Microsoft Office, Remote Desktop, Troubleshooting
Education
University of Maryland University College 2012 — 2013
Undergratuate, Cybersecurity, Undergraduate
The Community College of Baltimore County 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Network Technology, 3.94
Rocket Science Group September 2012 - Present
Global Payments November 2011 - September 2012
Cox Enterprise Inc January 2011 - November 2011
IHG February 2001 - January 2011
IHG 1997 - February 2001
Skills
Server Architecture, Data Center, Disaster Recovery, Network Security, Virtualization, Cisco Technologies, Firewalls, VPN, Network Architecture, Security, Enterprise Architecture, Networking, IT Management, IT Operations, Strategy, Cloud Computing, Active Directory, Network Design, WAN, Integration, Servers, TCP/IP, Switches, Network Administration, VMware, LAN-WAN, DNS, Cisco IOS, Network Engineering, Checkpoint, Routing, Routers
Education
Southern Polytechnic State University 1993 — 1996
Bachelor of Science, Computer Engineering Technology
USAF Air University Comm College of the Air Force 1992 — 1992
Associate of Applied Science, Satellite Communication and Electronic Principles
College of Coastal Georgia 1990 — 1991
Undergraduate, Engineering Technology
Global Payments June 2012 - Present
Global Payments 2004 - June 2012
Global Payments January 2009 - December 2009
Skills
Payment Card Processing, Payment Gateways, New Business Development, Sales Presentations, Mobile Payments, Payment Industry, Leadership, Business Development, Payment Services, Sales, Relationship Management, Credit, Electronic Payments
Education
The University of British Columbia
Global Payments July 2012 - Present
Skills
Business Strategy, Pricing Strategy, Strategy Development, Strategic Analysis, Financial Analysis, Financial Modeling, Business Analysis, Business Intelligence, Business Management, Competitive Analysis, Strategic Leadership, Strategic Planning, Pricing Policy, Pricing Analysis, Financial Management, Profit Maximization, Profit Improvement, Margin Enhancement, Margin Analysis, Increasing Revenue, Credit Card Processing, Private Label, Retail Industry, Medical Devices, Medical Billing, Claims Management, Merchant Services, Banking, Mobile Payments, Alternative Payments, Credit Cards, Strategy, Management, Payment Card Processing, Analysis, Electronic Payments, Portfolio Management, P&L Management, Financial Services, Process Improvement, Pricing, Finance, Leadership, Managerial Finance, Due Diligence, Retail, Product Marketing, Business Process
Education
The College of William and Mary - The Mason School of Business 1996 — 1998
MBA, Finance
University of Alabama 1990 — 1994
BS, Finance
ServisFirst Bank April 2015 - Present
KargoCard June 2014 - Present
InComm December 2011 - Present
Global Payments October 2003 - February 2011
Piper Jaffray November 2001 - October 2003
WR Hambrecht + Co August 2000 - November 2001
Skills
Operational Excellence, Problem Solving, Strategic Planning, Strategy, Contract Negotiation, Analysis, Negotiation, Business Process..., Product Development, Due Diligence, Mergers & Acquisitions, Cross-functional Team..., Process Improvement, Financial Modeling, Mergers, Business Strategy, Acquisitions, Management Consulting, Business Planning, Management, Financial Services, Corporate Development, Forecasting, Finance, Sales, Start-ups, Income Statement, Strategic Partnerships, Business Analysis, Competitive Analysis, Business Development, Financial Analysis, Executive Management, Managerial Finance, Acquisition Integration, Mobile Payments, Valuation, mergers and acquisitions, Strategic Financial..., Risk Management, Product Management, Private Equity, P, M, Investments, International Business, Divestitures
Education
Texas Christian University 1990 — 1993
BBA, Finance
ADP December 2013 - Present
Global Payments January 2012 - August 2013
Global Payments January 2011 - January 2012
Comcast 2010 - 2011
Level 3 Communications 2010 - 2010
AgentWare, Inc. 2009 - 2010
HP 2007 - 2009
Hewlett-Packard 2007 - 2009
Skills
Cisco Technologies, Switches, Firewalls, Network Security, VPN, Linux, Networking, Disaster Recovery, Juniper, Troubleshooting, Servers, IP, WAN, Data Center, Routers, XP, Security, MPLS, Information Security, IPSec, Computer Security, TCP/IP, Integration, Cisco Routers, IDS, ASA, Computer Network..., Security Operations, Software Installation, Routing, Network Engineering, HP, Cisco IOS, Network Architecture, Network Design, Checkpoint, BGP, Telecommunications, Information Technology, Active Directory, OSPF, Management, Hardware, Windows XP, Cisco ASA
Education
Technical University Sofia 1985 — 1990
Master's degree, Computer Systems Networking and Telecommunications
Tehnièeski universitet Sofija 1985 — 1990
Master, Computer Systems Networking and Telecommunications
Southern Company May 2014 - Present
Southern Telecom, Inc. (a subsidiary of Southern Company) September 2012 - May 2014
Georgia Power Company June 2010 - May 2012
Global Payments January 2010 - June 2010
The Home Depot July 2005 - November 2009
Legg Mason Capital Management March 2004 - December 2004
Clemson University July 1999 - March 2004
BP March 1998 - July 1999
O'Neal, Inc. June 1988 - March 1998
Skills
Event Planning, Project Management, Talent Management, Executive Level..., Research, Human Resources, Multi Tasking, Organization &...
Education
Southern Wesleyan University 2002 — 2004
B.S., Business Administration
Global Payments August 2012 - Present
Global Payments August 2007 - July 2012
Global Payments December 2006 - July 2007
Lend Lease April 2004 - November 2006
Lend Lease January 2001 - May 2003
BKR Metcalf Davis, CPAs August 1998 - January 2001
Skills
Accounting, Account Reconciliation, Financial Reporting, Financial Analysis, Internal Controls, Oracle Reports, Oracle Applications, Month End Close, CPA, Financial Accounting, Corporate Accounting, Corporate Finance, Team Leadership, Process Improvement, SEC Financial Reporting, JD Edwards, Financial System..., Budget, Forecasting, Financial Modeling, IT Financial Management, Financial Audits, Corporate Tax, Income Tax
Education
University of South Carolina - The Moore School of Business 1996 — 1998
Master of Accountancy, Accounting
Sun Yat-Sen University 1990 — 1994
Bachelor of Science (B.S.), Library and Information Science
Global Payments March 2009 - Present
Skills
Credit Cards, Payment Card Processing, Payments, Electronic Payments, Debit Cards, Merchant Services, Payment Systems, Management, Leadership, Strategic Partnerships
Education
Strayer University 2015 — 2019
Associate’s Degree, Business Administration, Management and Operations, 3.5
Strayer University 2015 — 2019
Business Administration and Management, General
Unemployed - seeking working Revenue Management SpecialistBGEMarch 2015 - September 2015
Global Payments July 2006 - June 2014
Skills
Customer Service, Microsoft Excel, Sales, Microsoft Word, Management, PowerPoint, Social Media, Leadership, Marketing, Financial Analysis, Accounts Payable, Accounts Receivable, Revenue Analysis, Data Analysis, Commercial Banking, Retail Banking, Finance, Analysis, Financial Services, Financial Reporting
Education
Strayer University 2013 — 2018
Bachelor’s Degree, Business Administration/Finance, Second year
Strayer University 2013 — 2018
Currently Attending, Business Administration, Management and Operations/Finance
* August 2015 - Present
Contractor December 2007 - August 2015
Verizon November 2004 - March 2007
Verizon January 2004 - November 2004
Global Payments September 2002 - December 2003
Robert Half Accounting/Accountemps Staffing August 2000 - August 2002
Skills
•Communication: Able..., •Computer: Proficient..., •Leadership:..., Software-SAP,Quickbooks,
Education
Strayer University 2015 — 2017
Master of Business Administration (M.B.A.), Finance
Sojourner-Douglass College 2013 — 2015
Bachelor’s Degree, Business Administration and Management, General, Dean's List, CumLaude Graduate
Global Payments May 2007 - Present
GTA Concepts Inc October 2006 - March 2007
Global Marketing and Trade Consultants January 1998 - September 2006
Shalimar Paints Ltd January 2000 - December 2001
Skills
Communications Skills..., verbal, written), Analytical/Research..., Computer/Technical..., Flexibility/Adaptability..., Interpersonal Abilities, Leadership/Management..., Multicultural..., Planning/Organizing, Problem-Solving/Reasonin..., Teamwork, Cold Calling, Direct Sales, New Business Development, Solution Selling, B2B, Sales Management, Account Management, Consultative Selling, Lead Generation, Sales Operations, Key Account Management, Team Leadership, Customer Relations, Salesforce.com, Team Building, Marketing Strategy, Negotiation, Mentoring, Channel Management, Market Penetration, Sales Process, Business Strategy, Sales Presentations, Strategic Partnerships, Payments, Sales, Customer Service, Merchant Services, Marketing, Business Development, E-commerce, Recruiting, Payment Card Processing, Training, CRM, Relationship Management, Customer Retention, Customer Acquisition
Education
Ryerson University 2009 — 2014
Diploma, Marketing Management (Marketing; Sales Management, Business Economics, Financial Management
Bombay University
Bachelor of Commerce (B.Commerce), Marketing Management (Marketing; Sales Management, Business Economics
L.N Welinkers Institute of Management
Marketing Management, Marketing, Sales
Turner Broadcasting System August 2002 - Present
Global Payments June 1999 - July 2002
EM Corporation December 1997 - June 1999
Skanska USA June 1996 - November 1997
Skills
Financial Analysis, Business Intelligence, Vendor Management, Process Improvement, Microsoft Excel, Project Management, Change Management, SDLC, Microsoft Word, SAP, Business Process, Program Management, Essbase, Business Process..., Variance Analysis, PeopleSoft, Scripting, Hyperion Enterprise, Strategic Planning, Business Analysis, Integration, Strategic Financial..., Oracle, Management, PMP, Financial Modeling, SharePoint, Customer Service, SQL, Budgets, Software Project..., General Ledger, Microsoft Office, Analysis, Sarbanes-Oxley Act, Start-ups, Software Documentation, Data Analysis, ERP, Forecasting, Accounting, PowerPoint, Business Strategy, Account Reconciliation, Financial Reporting, Visio, Hyperion Planning, Agile Methodologies, Managerial Finance, Team Leadership
Education
Sam Houston State University 1990 — 1993
Master of Business Administration (MBA), Business Administration and Management, General
Sam Houston State University 1983 — 1987
Bachelor of Business Administration (BBA), Accounting and Finance
Windstream July 2014 - Present
Kinetix October 2013 - Present
Global Payments November 2013 - December 2014
Innovative Mattress Solutions October 2013 - July 2014
Kinetix July 2013 - October 2013
Wells Fargo December 2012 - September 2013
Wells Fargo September 2011 - November 2012
Sprint Nextel October 2010 - February 2011
University of Florida April 2009 - December 2009
Muvico Theaters October 2002 - August 2006
Skills
Recruiting, Public Speaking, Management, Leadership, Time Management, Human Resources, Talent Acquisition, Sales, Customer Service, People-oriented, Social Networking, Temporary Placement, Business Development, Cold Calling, Customer Retention, Social Media, Talent Management, Sales&Marketing, Analysis, Leadership Development, Coaching, Employee Relations, Customer-focused, Hiring, Building Relationships, Internet Recruiting, Consulting, Cross-functional Team..., Customer Satisfaction, Relationship Building, Strategic Sourcing, Supervisory Skills, Team Management, Sales Process, Interview Skills, Like Challenges, Youth Mentoring, Sales Growth
Education
University of Florida 2004 — 2012
Bachelor of Fine Arts (B.F.A.), Visual Art Studies/ Digital Media
Santa Fe College 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Blanche Ely High School 2000 — 2004
Booz Allen Hamilton October 2014 - Present
Signature Consulting Group March 2014 - October 2014
HighPoint Global, LLC June 2013 - April 2014
Customer Value Partners October 2010 - June 2013
Vangent, Inc. November 2009 - October 2010
Dynaflow September 2005 - April 2009
Global Payments 2001 - 2007
Skills
Access, Excel, Word, Microsoft Excel, Microsoft Word, Data Analysis, Continuous Improvement, Program Management, Project Management, Process Improvement, Call Center, Quality Assurance, Team Building, Vendor Management, Operations Management, Microsoft Office, PowerPoint, Strategic Planning, Customer Service, Business Analysis, Change Management, Training, Visio, Leadership, Management, Software Documentation, Project Planning, Analysis, Proposal Writing, Six Sigma, Analytics, Call Centers, SDLC, Strategy, Business Process..., Management Consulting, Requirements Analysis, Integration, PMO, Risk Management, Databases, PMP, Cross-functional Team..., Consulting, Business Process
Education
University of Maryland University College 2009 — 2011
MS, Biotechnology, Bioinformatics
Strayer University-Maryland 2005 — 2007
MBA, Business Administration
The Johns Hopkins University 1996 — 2000
BA, Psychology
Whitehead Energy Solutions, Inc. September 2012 - August 2015
Global Payments September 2012 - September 2012
Atlanta Motor Speedway May 2011 - September 2011
U.S. Senior Senator Saxby Chambliss May 2010 - June 2010
Sea Island Company May 2009 - August 2009
Skills
PowerPoint, Social Media, Microsoft Office, Microsoft Excel, Research, Customer Service, Photoshop, English, Advertising, Microsoft Word, AGI 32
Education
Certified Sales Professional (CSP) 2014 — 2014
AGi32 Lighting Software Certified 2013 — 2013
University of Alabama 2008 — 2012
Bachelor of Science in Commerce and Business Administration, Marketing/Marketing Management
London School of Economics and Political Science 2010 — 2010
Summer studies in Professional Management
College of Creative Studies 2008 — 2008
Summer studies in Automotive Design
The Lovett Scool 2004 — 2008
High School
FNB Bank Inc January 2008 - Present
First Data 2005 - 2008
First Data/Wells Fargo 2004 - 2005
Global Payments November 2001 - October 2004
First Data Merchant Services March 1995 - March 2001
Skills
RFP preparation, Customer Relations, Computer Associates..., Print Servers, File Sharing, Remote Assistance, Data Administration, Outsourcing Management, Product Marketing, Product Planning, Process Reviews, Outsourcing Advisory, RFP, Customer Service, Process Improvement, Cross-functional Team..., Merchant Services, Acquiring, Business Development, Project Management, Operations Management, Payment Card Processing, Mobile Payments, Vendor Management, Relationship Management, Call Center, PCI DSS, Data Analysis, Business Strategy, Call Centers, Credit Cards, Executive Management, Strategy, Management, Debit Cards, Analysis, Training, Financial Services, Networking, Account Management, Quality Assurance, Internet Banking, Project Planning, Information Technology, Disaster Recovery
Education
Potomac State of WVU
Education, Science
Shepherd University
Education, Science
KB HelpMe January 2010 - Present
Global Payments August 1997 - Present
World Changers Church International October 2004 - July 2007
Global Payments June 1998 - July 2000
Skills
Relationship Management, Credit Cards, Financial Services, Vendor Management, Banking, Social Media Blogging, Highly motivated..., Financial Analysis, Analytics, Business Analysis, Financial Risk, Risk Management, Analysis, Credit Risk, Finance, SAS, Credit, Investment Banking, Social Skills, Great Motivator, Fashion Consultant, Facebook, Organization &..., Proficient Typing Skills, Data Entry, Experience Working with..., Cash Management, EDI, Customer Service, Social Networking, Long-term Customer..., Customer Support, Data Management, Ten Key, Self-confidence, Self-esteem, Self-management, Highly detail oriented, Deadline Oriented, Passion for Helping..., Helping Others Succeed, Motivational Speaking, Account Reconciliation, Project Coordination, Event Planning, Microsoft Word, Microsoft Office, Payments, Leadership
Education
Remington College-Mobile Campus 1995 — 1997
Associate Degree, Computer Information System
Amplify September 2012 - Present
Equifax September 2005 - September 2012
Global Payments 2004 - 2005
Verint 2001 - 2004
IBM 2000 - 2001
SAP 1995 - 2000
Comstat DataComm 1988 - 1995
Skills
Software Development, Unix, Quality Assurance, Testing, Agile Methodologies, Quality Center, Test Planning, SDLC, Software Quality..., SQL, Microsoft SQL Server, Scrum, Software Project..., Test Automation, Requirements Analysis, User Acceptance Testing
Education
Southern Polytechnic State University 1984 — 1988
BS Electrical Engineering
Global Payments May 2014 - Present
Global Payments December 2011 - April 2014
Global Payments April 2010 - December 2011
CentricsIT August 2007 - April 2010
Gamersmemory Inc. July 2005 - July 2008
Operational Security System July 2006 - August 2007
Skills
Information Security, PCI DSS, Information Security..., Information Security..., Cyber-security, Information Security..., Information Security..., Information Security..., Information Security..., CISSP, DLP, Vulnerability Assessment, Security Architecture..., Firewalls, IDS, Cisco Technologies, Network Security, Data Center, Intrusion Detection, Computer Security, Penetration Testing, Data Security, IPS, Vulnerability Management, Encryption, VPN, Incident Investigation, Incident Response, Incident Handling, Security Incident..., Incident Management, Endpoint Security, Enterprise Security, Security, Internet Security, Computer Forensics, ISO 27001
Education
Southern Polytechnic State University 2009 — 2011
Master in Information Technology, Security/Management
Southern Polytechnic State University 2002 — 2006
Electrical Engineering, Networking
EY December 2012 - Present
Ernst & Young LLP June 2007 - December 2012
Control Point Solutions November 2005 - June 2007
Global Payments 2004 - 2004
Ernst & Young LLP December 1996 - July 1999
Magnetek August 1994 - December 1996
Skills
Financial Analysis, Business Analysis, Training, Training Delivery, Project Management, Management Consulting, Customer Service, Business Development, Events Coordination, Coordinating Special..., Training Facilitation, Organizational..., Process Improvement
Education
Southern Illinois University, Edwardsville 1999 — 2001
Secondary Education, Speech Communication, Sociology, Economics
Southern Illinois University, Edwardsville 1992 — 1994
Bachelor of Science (BS), Speech Communication
Global Payments April 2015 - Present
Global Payments August 2013 - April 2015
Global Payments - Toronto, Canada September 2009 - August 2013
Al bahar international May 2007 - April 2009
Sunlight Company May 2003 - May 2007
Skills
Customer Service, People Management, POS, Accounting, Customer Relations, Finance, Management, Inventory Management, Sales, Payments, Technical Support, Purchasing, Teamwork, Sourcing, Budgets, Customer Satisfaction, Analysis, Procurement, Call Centers, System Administration, Financial Analysis, Business Analysis, Invoicing, Integration, Forecasting, Credit Cards, Team Leadership, Process Improvement, Team Management, Team Building, Software Documentation, Quality Assurance, Training, Time Management, Leadership, Logistics, CRM, Risk Management, Credit, Project Planning, Business Development, Relationship Management, Strategy
Education
Seneca College of Applied Arts and Technology 2015 — 2015
Certificate of Achievement, Visual Basic Macro Programming
Faculty of Sciences- Lebanese University 1998 — 2003
Bachelor of Science (B.Sc.), Biochemistry
Caldic August 2015 - Present
Global Payments January 2014 - August 2015
Whirlpool Canada July 2012 - October 2013
Pella Windows & Doors of Ontario March 2008 - July 2012
Drive Products October 2002 - February 2008
Skills
Sourcing, Talent Acquisition, Employee Relations, HRIS, Employee Engagement, Succession Planning, Performance Management, Recruiting, Organizational..., Coaching, Strategic Planning, Human Resources, Talent Management, Employee Benefits, HR Policies, Onboarding, Employment Law, HR Consulting, Negotiation, Strategic HR, Job Descriptions, Taleo, WSIB, Compensation & Benefit
Education
Seneca College of Applied Arts and Technology
Post Graduate Certificate, Human Resources Management
University of Windsor
Bachelor's degree, Family & Social Relations
Staples Advantage Canada October 2014 - Present
Kelly Services December 2013 - October 2014
Global Payments November 2011 - December 2013
Trader Corporation July 2011 - November 2011
Global Payments May 2009 - July 2011
Skills
Merchant Services, Sales Presentations, New Business Development, Cold Calling, Business Development, Mobile Payments, Building Relationships, Manage Client..., Client Development, Staffing Services, Account Management, Contract Negotiation, Customer Service, Customer Support, Credit Cards, Payments, Salesforce.com, Payment Card Processing, Electronic Payments, Strategic Partnerships, Relationship Management, CRM
Education
Ryerson University 2006 — 2009
Bachelor of Commerce, Marketing & Communications
Seneca College of Applied Arts and Technology 2002 — 2005
Business Computer Systems
Ram Iron & Metal Inc. November 2014 - Present
Shoppers Drug Mart 2013 - Present
Freelance October 2010 - Present
freelance May 2011 - Present
STAPLES Canada January 2014 - April 2014
SmartPrint Inc. August 2011 - September 2013
China Syndrome Productions Inc. November 2010 - January 2011
Starbucks 2011 - 2011
Global Payments May 2009 - November 2010
HR associates 2008 - 2008
Skills
Languages, Makeup Artistry, Blogging, Customer Service, Account Management, Translation, Marketing, Marketing Research, CRM, Solution Selling, Salesforce.com, Management, Sales Presentations, Sales, B2B, Sales Process, Selling, health and safety, HRIS, Recruiting, Screening Resumes, Cold Calling, Negotiation, Database Administration, Team Leadership, Training, Leadership, Microsoft Office, Time Management, Interviews
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Ontario College Graduate Certificate, Human Resources Management and Services
University of Guelph 2003 — 2007
Bachelor of Commerce (B.Comm), Marketing/Marketing Management, General
High school
Global Payments November 1999 - Present
Skills
Oracle Financials, Change Management, Accounts Payable
Education
Shorter College 2005 — 2011
BSBM, Accounting
Global Payments March 2010 - October 2010
Global Payments August 2009 - February 2010
Education
Southern Methodist University 2005 — 2009
Lindsey + Associates, LLC March 2015 - Present
Global Payments January 2015 - February 2015
Saint Alban's Episcopal Church September 2010 - January 2015
ApartmentSmart.com September 2013 - November 2013
ApartmentSmart.com February 2013 - September 2013
Intercultural Development Inventory July 2012 - January 2013
Ward Museum of WildFowl Art January 2011 - May 2011
Student Organization and Leadership Council September 2010 - May 2011
Caroline County Department of Human Services October 2010 - December 2010
Kiefer and Colbourne Insurance Agency July 2010 - December 2010
Skills
QuickBooks, General Ledger, Accounting, GAAP, Auditing, Access, Microsoft Excel, Accounting Standards, Accounting Management, PeopleSoft, Audit Reports, English & Spanish..., SAP, Peachtree, Accounting Applications, Internal Audit, XBRL, Excel Dashboards, Financial Audits, Financial Accounting, Cost Accounting, Accounts..., MBA, GAAS, IFRS, Caseware, Microsoft Office, Social Networking, PowerPoint, Internal Controls, Management
Education
Salisbury University - Perdue School of Business 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.45
Salisbury University - Perdue School of Business 2007 — 2011
Bachelor of Science (B.S.), Accounting, 3.4
Colonel Zadok Magruder HS 2002 — 2006
CCH, a Wolters Kluwer business 2005 - Present
First Data Corporation 1997 - 2005
John Harland Financial Services 1995 - 1997
National Data Corporation 1988 - 1995
Global Payments 1988 - 1995
National Data Corporation 1988 - 1995
Skills
Business Strategy, Business Development, Negotiation, People Skills, People Development, Presenter, Product Management, SaaS, Management, Strategic Partnerships, Enterprise Software
Education
The Ohio State University - The Max M. Fisher College of Business 1970 — 1975
Bachelor of Science (BS), Business Administration and Management, General
Pro Packaging & Display LLC February 2013 - Present
CPF Inc 2007 - 2012
Global Payments February 2000 - September 2005
Skills
Sales Management, Account Management, B2B, Marketing Strategy, Sales, Strategic Planning, Marketing, Team Building, Negotiation, Product Marketing, Retail, Brand Development, Cross-functional Team..., Management, Business Development, Consumer Products, Leadership, POS, Forecasting, Customer Service, Product Development, Packaging, New Business Development
Education
State University of New York College at Buffalo 1980 — 1983
ba, design
Social Security Administration August 2014 - Present
Columbus Community Legal Services August 2013 - April 2014
United States Sentencing Commission June 2013 - April 2014
U.S. Department of Justice January 2013 - April 2013
Superior Court of the District of Columbia May 2012 - July 2012
Global Payments 2007 - 2010
Skills
Legal Writing, Legal Research, Westlaw, Lexis
Education
The Catholic University of America, Columbus School of Law 2011 — 2014
Juris Doctor, Law
Virginia Polytechnic Institute and State University 2007 — 2011
Bachelor's degree, Communication
Tigerdirect.ca January 2012 - October 2012
Electro Sonic Inc October 2007 - August 2010
Global Payments May 2007 - October 2007
The Home Depot Canada November 2006 - May 2007
Skills
Microsoft Excel, SAP, Access, Outlook, Sales, Analysis, Troubleshooting, Purchasing, PowerPoint, Inventory Management, Time Management, Account Management, Forecasting, Team Leadership, Management, Customer Service, Sales Management
Education
Seneca College of Applied Arts and Technology 2010 — 2011
Certificate
Ryerson University 2003 — 2005
BComm.
Seneca College of Applied Arts and Technology 2001 — 2003
Diploma
Global Payments February 2012 - Present
Global Payments November 2004 - April 2012
Bellsouth.net November 2000 - July 2002
Skills
Cisco Technologies, F5 BigIP, Juniper, Firewalls, Disaster Recovery, PCI DSS, Switches, Network Security, VPN, Security, Load Balancing, Data Center, Troubleshooting, IP, Networking, Information Security, Routers, WAN, TCP/IP, IPSec, Network Administration, Network Engineering, BGP, MPLS, OSPF, Routing, Cisco Routers, EIGRP, Cisco IOS, DNS, Red Hat Linux, Checkpoint, Network Architecture, Hardware, LAN-WAN, CCNP Certified, Routing Protocols, Network Design, CCNA, VMware ESX, IPS, IDS, PIX
Education
Southern Polytechnic State University 1996 — 1998
N/A, Computer Science
Darlington High School 1992 — 1996
Computer Science, Computer Science
Global Payments April 2010 - Present
Chase Paymentech January 2006 - March 2010
Chase Paymentech April 2004 - January 2006
Skills
Account Management, Payments, Sales Management, Debit Cards, Credit Cards, New Business Development, Payment Card Processing, Sales, Electronic Payments, Business Development, Business Analysis, Merchant Services, Relationship Management, Leadership, Call Centers, Customer Retention, Salesforce.com, E-commerce, Gift Cards, CRM, Payment Gateways, Acquiring, Cards, Business Relationship..., Transaction Processing, Financial Services, Mobile Payments, Strategic Partnerships, Payment Systems, Credit, Payment Industry, Loyalty Programs
Education
Ryerson University 1998 — 2003
Bachelor of Commerce, Hospitality and Tourism Management
M&T Bank April 2013 - Present
Global Payments February 2012 - April 2013
Chase Paymentech 2008 - October 2011
Chase Bank 2005 - 2007
JPMorgan Chase & Co. 2003 - 2005
First Data Corporation 1998 - 2003
JPMorgan Chase & Co. 1996 - 1998
Skills
Microsoft Office, Management, Microsoft Word, Sales, Leadership, PowerPoint, Customer Service, Research, Training, Project Management, Credit
Education
St. John's University
Bachelor’s Degree, English, gpa 3.1
Yorktown Highschool, Yorktown,NY
Regents Diploma
First Data Merchant Services March 2014 - Present
First Data Corporation December 2010 - Present
First Data Corporation April 2005 - January 2011
First Data Merchant Services January 2004 - April 2005
First Data Merchant Services January 2003 - January 2004
First Data Merchant Services July 2001 - January 2003
Global Payments June 2000 - June 2001
First Data Merchant Services September 1998 - June 2000
First Data Merchant Services March 1996 - September 1998
First Data Merchant Services August 1993 - March 1996
Skills
Credit Card Processing, Quality Assurance, Account Management, Credit Cards, Payment Card Processing, Electronic Payments, Project Management, Call Center, Call Centers, Requirements Analysis, Customer Service, Testing, Payments, E-commerce, CRM, Troubleshooting, Training, Debit Cards, Acquiring, Payment Systems, Mobile Payments, Banking
Education
Solano Community College 1991 — 1992
English
San Francisco State University 1990 — 1991
English
Vacaville High School 1988 — 1990
Travelport March 2010 - February 2014
DS Waters July 2008 - December 2009
Neenah Paper 2006 - 2008
Global Payments 2005 - 2006
IBM 2000 - 2005
PwC Consulting (IBM) 2000 - 2002
Reader's Digest 2000 - 2000
Answerthink 1998 - 2000
Yale University 1998 - 1998
Skills
Oracle Applications, Oracle E-Business Suite, PL/SQL, Oracle, Oracle HR, Oracle R12 Financials, XML, Data Warehousing, Requirements Analysis, Oracle Reports, Business Process, Oracle Forms, SDLC, Data Modeling, ERP, JSP, Unix Shell Scripting, Solution Architecture, Order Management, Business Analysis, Integration, Software Project..., Enterprise Architecture, Oracle Discoverer, Hyperion Enterprise, Business Intelligence, Oracle Financial, ETL, Requirements Gathering, OBIEE, SOA, Data Migration, Business Objects, Database Design, Systems Analysis, Informatica, Performance Tuning, Business Process Design, Order to Cash, Oracle Financials, Shell Scripting
Education
Tulane University 1994 — 1996
MBA
NIT, Silchar 1985 — 1989
Bachelor of Engineering
Kendriya Vidyala
Sardar Patel University
Stenograph November 2013 - Present
Stenograph September 2002 - November 2013
Global Payments July 2001 - August 2002
Skills
Customer Satisfaction, Customer Service, Leadership, Management, Operating Systems, Technical Support, Troubleshooting, Windows, Windows 7
Education
Robert Morris University - Illinois 1999 — 2002
Bachelor of Applied Science, Concentration : Networking
King & Spalding LLP. May 2012 - Present
Global Payments May 2008 - May 2012
HoneyBaked Ham June 2006 - February 2008
Open System Sciences June 2001 - June 2006
US Army September 1992 - April 2001
Skills
Servers, Windows Server, VMware ESX, Firewalls, Switches, Cisco UCS, Cisco Telepresence
Education
Strayer University 2006 — 2008
Bachelor, Computer Information Systems
Global Payments Desktop Support ManagerCSCJanuary 1996 - October 2001
Education
Syracuse University
Centene Corporation October 2014 - Present
Centene Corporation July 2014 - October 2014
Centene Corporation October 2012 - June 2014
Centene Corporation October 2011 - October 2012
Payment Alliance International March 2008 - March 2011
Express Scripts August 2007 - February 2008
Global Payments June 2001 - August 2007
Schnuck Markets, Inc. October 1996 - May 2001
Skills
Customer Service, Call Center, Troubleshooting, Forecasting, Microsoft Excel, Problem Solving, Workforce, Medicaid, Healthcare Management, Healthcare Industry, Staff Supervision, Mentoring, Call Centers, Management, Leadership, Data Analysis, Software Documentation, Process Improvement, Business Analysis
Education
University of Missouri-Saint Louis 2001 — 2003
Bachelor of Science, Business
St. Louis Community College 1998 — 2001
Associate of Arts, Business
Global Payments March 2011 - Present
Global Payments June 2010 - March 2011
Global Payments February 2008 - June 2010
Global Payments February 2007 - February 2008
Global Payments September 2005 - February 2007
Global Payments September 2004 - September 2005
Global Payments November 2003 - September 2004
Skills
Relationship Management, Credit Cards, Payments, Merchant Services, Payment Card Processing, Portfolio Management, Electronic Payments, Cross Selling, Financial Services, Customer Retention, Management
Education
Seneca College of Applied Arts and Technology 1996 — 1999
Fashion Merchandising
Global Payments June 2014 - Present
GE April 2012 - June 2014
Time Warner Inc. September 2005 - March 2012
Ernst & Young October 2001 - September 2005
Education
Tennessee State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Accounting
Affordable Computer Tech January 2012 - Present
CPI Corp. November 2007 - May 2011
Global Payments 2002 - 2007
Skills
XP, Windows 7, Software Documentation, Troubleshooting, Visio, Computer Hardware, Windows, Call Center, Training, Customer Satisfaction, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Agile Methodologies, SDLC, Active Directory, Quality Assurance, Windows XP, Software Installation, Windows Server, Technical Support
Education
Sanford-Brown College-Hazelwood 1997 — 1999
Associate of Science (A.S.), Network and System Administration/Administrator
Deloitte September 2014 - Present
Global Payments September 2013 - September 2014
Beazer Homes May 2012 - August 2013
Southwire Company 2010 - 2012
ING September 2006 - May 2010
ING May 2005 - September 2006
Skills
Cash Management, Capital Markets, Finance, Accounting, Financial Analysis, Treasury, Investments, Hedging, Cash Flow, Financial Modeling
Education
Shorter College 2008 — 2010
Masters, Business Administration
Texas Tech University 1998 — 2005
Bachelor of Science, Personal Financial Planning
Global Payments ManagerControl Data CorporationJanuary 1978 - December 2004
First Data Corporation October 1995 - November 2004
Education
The College of Wooster 1970 — 1972
Cognizant Technology Solutions June 2014 - Present
SolTech Inc. January 2013 - Present
Elavon, Inc. April 2012 - September 2012
Cox Communications June 2009 - April 2012
Cellnet Technology July 2008 - October 2008
Sunrise Telecom July 2007 - June 2008
Global Payments October 2006 - July 2007
AT&T 2004 - 2005
Skills
Testing, Quality Center, Test Automation, SDLC, Integration, Test Planning, Quality Assurance, User Acceptance Testing, Regression Testing, Test Cases, HP QTP, Unix, Databases
Education
Southern Polytechnic State University 1989 — 1994
EET, Electrical Engineering
Fiserv October 2011 - Present
Global Payments April 2010 - July 2011
Healthcard Systems April 2007 - April 2010
Skills
Financial Analysis, Financial Modeling, Corporate Finance, Financial Reporting, Finance, Strategic Financial..., Valuation, Banking, Portfolio Management, Accounting, Forecasting, Risk Management, Financial Services
Education
Ramapo College of New Jersey 1998 — 2004
Communications, Public Relations - Global Tourism
Ramapo College of New Jersey 1997 — 2002
Communications, Public Relations - Global Tourism
Ramapo College of New Jersey 1997 — 2002
Communications, Public Relations - Global Tourism
Global Payments May 2015 - Present
Sun Rich Fresh Foods December 2013 - May 2015
SISU April 2012 - December 2013
Agropur January 2011 - April 2012
Agropur June 2004 - January 2011
The Coca-Cola Company March 2000 - May 2004
Canada Safeway May 1987 - August 1998
Skills
Retail, Key Account Development, New Business Development, Forecasting, Sales, Grocery, Key Account Management, Sales Management, Food, Account Management, Market Planning, Negotiation, Sales Operations
Education
The University of British Columbia 2005 — 2008
Diploma, Sales and Marketing Management
The University of British Columbia 1990 — 1994
B.A.
Global Payments 1998 - 2000
Travelex 1993 - 1998
Education
Susquehanna University 1989 — 1993
Bachelor of Science (B.S.), International Finance
Revenue Processing Solutions April 2006 - Present
Global Payments September 2004 - April 2006
First Data Corporation February 2002 - September 2004
Chase Paymentech 1998 - 2002
NMC 1997 - 1998
Calcomp 1996 - 1997
Bell South 1994 - 1996
United States Cellular 1992 - 1994
Pac Tel Cellular 1984 - 1992
Pac Tel Cellular 1987 - 1989
Skills
Check21, Credit Card Processing, Credit Cards, B2B, Sales Management, Payment Processing, Consultative Selling, Contract Negotiations, New Business Development, E-commerce, Strategic Partnerships, POS, Mobile Payments, Electronic Payments, Merchant Services, Team Leadership, Solution Selling, P&L, Executive Management, Payment Solutions, Banking, ACH, Payments, Payment Gateways, P&L Management, Direct Sales, Cards, Payment Systems, Account Management, Online Payments, Start-ups, Sales Process, Business Strategy, Debit Cards, Credit, Call Center, Contract Negotiation, Competitive Analysis, Product Marketing, Key Account Management, Salesforce.com, Gift Cards, Strategic Planning, Team Building, Business Planning, Pricing, Forecasting, Operations Management, Marketing Strategy, Negotiation
Education
UC Irvine 1999 — 2001
Certificate, E-Commerce
El Toro
El Toro
San Diego State University-California State University
BS, Business Administration
Corfire July 2011 - Present
Global Payments May 2009 - July 2011
Fortent April 2007 - March 2009
Fortent July 2006 - March 2007
Clarisys May 2004 - February 2005
Skills
Test Planning, Requirements Analysis, Test Automation, SDLC, Quality Assurance, Testing, Agile Methodologies, SharePoint, Manual Testing, Quality Center, Scrum, Mobile Applications, Software Quality..., Waterfall
Education
St. Joseph's College
B.Sc, Computer Science
Xerium Technologies June 2013 - Present
Xerium Technologies April 2012 - June 2013
Global Payments April 2011 - April 2012
Skills
Account Reconciliation, Accounting, Financial Reporting, Financial Analysis, Accounts Receivable, Auditing, Variance Analysis, General Ledger, QuickBooks, Accounts Payable, Sarbanes-Oxley Act, Forecasting
Education
Salisbury University - Perdue School of Business 2003 — 2007
Accounting and Corporate Finance
Center On Executive Compensation January 2012 - Present
Global Payments March 2008 - January 2012
Deutsche Bank 2002 - 2007
Education
Stanford University 1998 — 2002
BA, International Relations
Global Payments October 2007 - Present
Education
Tennessee State University 2005 — 2009
BS, Business Management
ADP 2012 - Present
Global Payments May 2007 - May 2009
Global Payments November 2004 - May 2007
Price Chopper Supermarkets November 2004 - June 2005
Air Flex Heating & Cooling Ltd March 2004 - June 2004
Sun Life Financial April 2000 - September 2000
Sun Life Financial October 1998 - December 1999
Education
Seneca College of Applied Arts and Technology 2010 — 2011
APP, Accounting & Payroll
York University 2000 — 2005
Bachelor Of Arts, Liberal Studies Degree
Howard County Public Schools August 2014 - Present
SPS Consulting, LLC December 2013 - August 2014
Academic Year in America - AIFS Foundation May 2013 - March 2014
SPS Consulting, LLC June 2013 - August 2013
Global Payments January 2011 - June 2011
Global Payments June 2008 - January 2011
Skills
Payment Card Processing, Credit Cards, Sales, Intercultural..., Customer Service, Management, Multilingual, Intercultural Training, Coaching, Creative Writing, Translation, Interpreting, Training Facilitation, Teaching
Education
University of Maryland Baltimore County 2014 — 2014
Post Baccalaureate ESOL Certificate, Education & Teaching
University of Maryland Baltimore County 2011 — 2013
Master's degree, Intercultural Communication, Spanish Concentration & Intercultural Training Specialization
Strayer University-Maryland 2009 — 2011
Bachelor's degree, Business Administration and Management, General
Douala University 1993 — 1996
Bachelor's degree, Foreign Languages - Spanish & English
Global Maxfin Investments Inc. April 2014 - Present
Global Maxfin Investments Inc. February 2013 - Present
World Financial Group (WFG) July 2011 - February 2013
TD Insurance June 2011 - July 2011
Global Payments August 2009 - August 2010
Professional Employment Agency June 2005 - June 2009
Skills
Mortgage Lending, Customer Service, Strategic Financial..., Financial Analysis, Analysis, Portfolio Management, Microsoft Excel, Risk Management, Financial Services, Process Improvement, Mutual Funds, Banking, Management, Credit, Wealth Management, Investments, Securities, Insurance
Education
Ryerson University 2004 — 2008
Marketing, Business Management
NorthShore University HealthSystem July 2014 - Present
Global Payments June 2008 - Present
Public Storage August 2004 - November 2006
Skills
Customer Service, Accounts Receivable, Payroll, Accounts Payable, Bankruptcy, Credit, Data Entry, Team Leadership, Outlook, Accounting, Microsoft Excel, Call Centers, Microsoft Word, Office Management, Payments, Microsoft Office, PowerPoint, Training, Credit Cards, Sales, Inventory Management, Office Administration, Bookkeeping, Payment Card Processing, Administrative..., Invoicing, Merchant Services
Education
Roosevelt University 2008 — 2010
Bachelor of Science, Organizational Leadership
Robert Morris College 2005 — 2007
Associates, Business Administration - Accounting
North park university
Masters Degree, Human Resources Management/Personnel Administration, General
CIBC World Markets October 2005 - Present
Global Payments June 2001 - October 2005
Skills
Executive..., Cake Decorating, Travel Arrangements, Calendaring, Office Management
Education
Seneca College of Applied Arts and Technology 1980 — 1983
Design Arts, Graphic Design
Global Payments April 2012 - Present
Wells Fargo Merchant services May 2010 - April 2012
Heartland Payment Systems August 2007 - May 2010
Skills
Visio, Microsoft Excel, SAS, Microsoft Office, Data Analysis, Business Analysis, Customer Service, Vendor Management, Analysis, Process Improvement
Education
Rutgers, The State University of New Jersey-Newark
Bachelor of Arts (B.A.), Psych & Crim Justice
Global Payments March 2012 - Present
Skills
Data Entry, Microsoft Excel, Microsoft Word, SPSS, Outlook
Education
University of Maryland Baltimore County 2007 — 2011
Bachelor of Arts (B.A.), Psychology
The Community College of Baltimore County 2003 — 2005
Ross Stores, Inc. October 2011 - Present
Global Payments February 2010 - July 2011
Royal Farms June 2007 - September 2010
Skills
Programming, System upgrades, Able to adapt to..., Able to manage multiple..., Software Installation, Hardware, Software, Scripting, Computer Hardware, Windows XP, Operating Systems, Help Desk Support
Education
Owings Mills High School 2006 — 2010
High School Diploma, Computer Science, 12
The Community College of Baltimore County
Associate's degree, Computer Science, AS
Global Payments 2011 - 2012
Global Payments 2010 - 2011
Global Payments 2009 - 2010
Global Payments 2007 - 2009
Global Payments 2005 - 2007
Skills
Merchant Services, Credit Cards, Relationship Management, Payment Card Processing, Banking, Payments, Financial Services, Debit Cards, Electronic Payments, Call Center, Compliance
Education
Seneca College of Applied Arts and Technology 2011 — 2012
Advanced Project Management Certificate
University of Toronto 2001 — 2006
Honors BBA, Business Administration, Management and Operations & French
Global Payments 2002 - 2012
Education
Strayer University-Maryland
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
TD Insurance October 2014 - Present
Allied International Credit May 2013 - October 2014
Global Payments September 2009 - June 2012
AppleOne February 2009 - August 2009
The Employers' Federation of Ceylon July 2003 - October 2008
Skills
Occupational Health and..., Training and Development, System Administration, Human Resources..., Office Administration, Labour Market Research, POS Trouble shooting, Computer Hardware, Customer Service, Customer Service..., Personnel Management, Payments, Strategic Planning, Payment Card Processing, Troubleshooting, POS, Electronic Payments, Debit Cards, Analysis, Payment Industry, Mobile Payments, Call Centers, Team Management, CRM, Credit Cards, Business Analysis, Business Strategy, Management, Banking, Team Leadership
Education
Seneca College of Applied Arts and Technology 2014 — 2016
Graduate Certificate in Human Resource Management, Human Resources Management and Services
CAPSC Safety Services
Certificate, Canada Labour Code: Part II Orientation, Safety
Oxford Brookes University, UK
Bachelor of Arts (BA), Economics, Projects, Marketing, Management and Related Support Services.
PayPal July 2013 - Present
Baltimore Office of Child Support March 2012 - October 2012
NCO Group December 2008 - February 2010
Global Payments September 2007 - July 2008
HSBC Card Services August 2006 - August 2007
Bally Total Fitness January 2005 - July 2006
Skills
Microsoft Office, AS400 system, Accounts Receivable, Accounts Payable, Customer Service, Collections, Lyrical, Employee Training
Education
University of Maryland University College 2012 — 2015
Global Business and Public Policy
The Community College of Baltimore County 2010 — 2012
Business Administration and Management, General
Global Payments August 2012 - Present
Franklin Templeton Investments January 2009 - December 2012
Atos October 2011 - August 2012
The Hershey Company August 2010 - October 2011
Siemens Canada March 2010 - August 2010
ADP Canada July 2007 - March 2010
Dell Canada August 2005 - July 2007
Alcatel-Lucent January 1999 - 2003
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Corporate Finance, Strategic Planning, Data Mining, Project Management, Business Case, SAP, Oracle Financial, Excel Macro Programming, Financial Forecasting, PMP, French, CGA, Microsoft Excel
Education
Queen's University 2004 — 2005
Master of Business Administration (MBA), Finance & Marketing Strategy
Shanghai University 1995 — 1999
Bachelor of Engineering (B.Eng.), Information Engineering