Experience
Premise Health - Onsite Health Programs  March 2006 - February 2015
INSPIRIS  April 2002 - April 2005
PacifiCare Health Systems   April 1993 - March 2002

Skills
Visio, PowerPoint, Editing, Spreadsheets, Travel Arrangements, Cpr Certified, Health Promotion, Human Resources, Onboarding, Recruiting, Microsoft Word, SharePoint, Microsoft Excel, Healthcare Management, Healthcare, Event Planning, HIPAA, Training, Customer Service, Process Improvement, Healthcare Information..., EMR, Regulatory Compliance

Education
The University of Akron   1978 — 1980
Associate's degree, Food Service Management

Experience
OptumHealth  June 2013 - Present
OptumHealth  January 2007 - June 2013
PacifiCare Health Systems   March 2000 - December 2006
HealthCare Partners  1990 - 2000

Skills
Healthcare, Healthcare Management, Managed Care, Disease Management, Medicare, Hospitals, Clinical Research, Healthcare Information..., Nursing, Healthcare Consulting, Medicaid, Health Policy, EMR, Pediatrics, Patient Safety, Internal Medicine, Medicine, Quality Improvement, HIPAA

Education
University of California, Los Angeles   1987 — 1989
Fellowship, Geriatric Medicine Fellowship Program

Washington University in St. Louis School of Medicine   1980 — 1984
MD, Medicine

University of Pennsylvania   1976 — 1980
BA, Biochemistry

Experience
Kaiser Permanente  January 2007 - Present
Kaiser Foundation Health Plan  2007 - Present
UHC  2006 - 2007
PacifiCare Health Systems   2003 - 2006
Genet & Martinez   2002 - 2003

Skills
Health Insurance, Employee Benefits, Insurance, Managed Care, Medicare, Healthcare, Health Policy, Account Management, Brokers, Underwriting, Dentistry, Sales, Benefits Administration, Salesforce.com, HIPAA, Health Care Reform, Disability Insurance, Medicare Part D, Employee Wellness, Long-term Care, Claim, Team Building, Health Savings Accounts, HMO, COBRA, Life Insurance, Competitive Analysis, Selling, Workers Compensation, Medicaid, Term Life Insurance, Self-funded, Healthcare Management, Pharmacy Benefit..., Time Management, Disease Management, Open Enrollment, PPO, Hospitals, Sales Presentations, Customer Retention, Employee Wellness..., Claims Management, Healthcare Consulting, Healthcare Industry, Healthcare Information...

Education
University of Northern Colorado   1998 — 2002
Spanish, Spanish

Universidad de Guanajuato   2000 — 2000
Spanish, Spanish Language and Literature

Experience
Alliance HealthCare Services  2012 - Present
AssistMed, Inc.   June 2010 - 2011
Roman Capital Group   2004 - 2010
MedVantx  2002 - 2004
PacifiCare Health Systems   April 2001 - November 2002
ReadyScript, Inc.   2000 - 2001
Cardinal Health, Inc.   May 1998 - 2000
Dey Laboratories Inc   1997 - 1998
Allscripts  January 1995 - November 1997
RJR Nabisco  1992 - 1995

Skills
Leadership, Business Development, Sales Management, Sales Process, Cross-functional Team..., Healthcare, Management, Sales, Strategic Planning, Account Management, Healthcare Information..., Salesforce.com, Contract Negotiation, Hospitals, New Business Development, Strategic Partnerships, Product and Tools..., Contract and..., Customer Service and..., Rapid Conflict..., Cross-Functional..., Territory Management, Continuous Growth..., Microsoft Office Suite

Education
University of California, San Diego - School of International Relations and Pacific Studies (IR/PS)   1989 — 1993
Bachelor of Science, Russian and Soviet Studies

University of California, Irvine

Experience
SchoolsFirst Federal Credit Union  December 2012 - Present
SchoolsFirst Federal Credit Union  June 2011 - December 2012
Art of Courage   August 2009 - June 2011
Prescription Solutions  November 2006 - December 2008
PacifiCare Health Systems   July 2005 - May 2006

Skills
Team Leadership, Public Speaking, Project Management, Training, Coaching, Business Analysis, Forecasting, Business Analytics, Management, Leadership Development, Process Improvement, Banking, Budgets, Operations Management, Data Analysis

Education
University of California, Irvine   2001 — 2004
BA, English

Experience
United Surgical Partners International, Inc/Memorial Surgery Center   July 2007 - Present
Hillcrest Hospital South  2001 - 2007
PacifiCare Health Systems   1998 - 2001
Anderson Chiropractic and Properties   1991 - 1998

Skills
Process Improvement, Revenue Cycle, Healthcare Information..., HIPAA, Management, Healthcare Management, Healthcare, Access, Medical Billing

Education
Tulsa Community College
Computer Science

University of Oklahoma
Computer Science

Experience
WellPoint  December 2012 - Present
Universal Healthcare  September 2012 - December 2012
Molina Healthcare  April 2012 - September 2012
Care Improvement Plus  April 2009 - September 2012
Humana  July 2005 - March 2009
PacifiCare Health Systems   January 2004 - July 2005

Skills
Health Insurance, Medicare, Insurance, Managed Care, Employee Benefits, Healthcare, Account Management, Team Building, Strategic Planning, New Business Development, Hospitals, Medicaid, Sales Management, Contract Negotiation, Customer Service, Direct Sales, Marketing, Workers Compensation, Sales, Health Savings Accounts, Medicare Part D, Long-term Care, Management, Term Life Insurance

Education
The University of Texas at Arlington   1989 — 2004
Bachelor of Science (B.S.), Social Work

Experience
BNSF Railway  October 2013 - Present
Sabre Airline Solutions  May 2008 - August 2013
Sabre Travel Network  July 2000 - May 2008
PacifiCare Health Systems   1997 - 2000
BlueCrossBlueShield of Texas   1995 - 1997
Bank of America  1993 - 1995

Skills
Product Marketing, Direct Marketing, Marketing Strategy, Advertising, B2B, Marketing, Strategy, Marketing Communications, Online Marketing, Business Development, Segmentation, Leadership, Brand Management, Cross-functional Team..., Product Development, Email Marketing, Creative Direction, Event Management, Social Media, Media Relations, Sales, Project Management, Budgets

Education
The University of Texas at Arlington
B.A., Communications/Marketing

Experience
Covington & Burling  2013 - Present
HandsOn Greater DC Cares   July 2008 - September 2013
AARP  May 2006 - July 2012
Cenveo  2002 - 2005
ARAMARK  1996 - 2002
U S WEST  1994 - 1996
Enterprise Business Systems   1991 - 1994
Health Net  1991 - 1993
PacifiCare Health Systems   June 1989 - August 1990

Skills
Technology Strategy..., Digital Strategy, Operational Excellence, Strategic Planning, Multi-site, Multi-channel Marketing, Outsourcing, IT Transformation, Social Media Strategist, Leadership, Social Media, IT Strategy, Strategy, Project Management, Nonprofits, Information Technology, Management, Business Analysis, Technology Product..., Fundraising, Executive Management, Change Management, Governance, Business Development, Enterprise Software, Analysis, Risk Management, Business Process..., Management Consulting, Strategic Partnerships, Business Intelligence, Security, Social Networking, CRM, Analytics, Business Process, Professional Services, Cloud Computing, IT Management, Start-ups, Business Strategy, Enterprise Architecture, Project Portfolio..., SaaS, Consulting, Cross-functional Team..., Integration

Education
University of California, Irvine - The Paul Merage School of Business   1987 — 1989
MBA, Strategic Information Systems

University of California, Irvine   1983 — 1987
BA, Psychology

Experience
Claims and Rehabilitation Enterprises (C.A.R.E.)   May 2013 - Present
Genex Services, Inc  October 2012 - May 2013
Coventry Health Care  August 2011 - October 2012
Self Employed/Agel Enterprises, Inc.   August 2009 - August 2011
Zurich North America  January 2001 - July 2009
Kemper Insurance  September 1997 - January 2001
PacifiCare Health Systems   November 1992 - September 1997
MetLife  January 1991 - January 1992
St. John Medical Center  August 1986 - January 1991

Skills
Healthcare, Case Managment, Nursing, Workers Compensation, Treatment, Mental Health, Nutrition, Hospitals, Health Insurance, Personal Development, Pain Management, Adolescents, Managed Care

Education
University of Tulsa   1976 — 1979
BSN, Nursing, 3.75

Tulsa Community College   1970 — 1976
Associate in Science, Science

Experience
CFS II  April 2010 - Present
CFS2   April 2010 - October 2014
FedEx Office  April 2008 - October 2010
BOK Financial  2005 - 2008
City of Tulsa  2002 - 2005
CFS  1995 - 1999
PacifiCare Health Systems   1986 - 1995

Skills
Coaching, Performance Management, Employee Relations, Team Building, Strategic Planning, Change Management, Public Speaking, Customer Service, Leadership Development, Business Analysis, Budgeting, Documentation, Microsoft Office, Technical Writing, Excel, Process Improvement, Word, PowerPoint, Talent Management, Writing, Testing, Customer Relations, Team Management, Problem Solving, Access, Microsoft Excel, Budgets, Microsoft Word, Software Documentation, Leadership, Team Leadership, Human Resources, Management, New Hire Orientations, Recruiting, Training, Risk Management, Employee Training, College Recruiting, Project Management, Time Management, Payroll, Interviews, Onboarding, Employee Benefits, Hiring, Applicant Tracking..., Customer Satisfaction, Program Management, Banking

Education
University of California, Los Angeles   1979 — 1984
Professional Designation Award, Business Management

Experience
Covidien  October 2014 - Present
Covidien  August 2013 - September 2014
Windstream Communications  October 2007 - July 2013
OrthoNeutrogena, a division of Ortho-McNeil Pharmaceuticals   April 2006 - October 2007
PacifiCare Health Systems   April 2005 - April 2006
Jackson Thornton  September 2000 - October 2004

Skills
Financial Analysis, Process Improvement, Auditing, Analysis, Accounting, Account Reconciliation, Variance Analysis, Budgets, Finance, Internal Controls, Mergers, Payroll, Financial Statements, Tax, Sarbanes-Oxley Act, Strategic Financial...

Education
Troy University   1999 — 2000
Master of Business Administration (MBA), Emphasis in Accounting

Troy University   1995 — 1999
Bachelor of Science (B.S.), Accounting

Experience
University of Colorado Health  April 2015 - Present
University of Colorado Hospital  June 2010 - March 2015
Exempla Healthcare  May 2007 - June 2010
The Children's Hospital  2005 - 2007
PacifiCare Health Systems   August 1998 - March 2005

Skills
Hospitals, Clinical Documentation, Clinical, Requirements Analysis, Clinical Workflow, Clinical Research, CPOE, Documentations, Epic Systems, Healthcare, Leadership, Nursing, Inpatient, HIPAA, EHR, Healthcare Information..., Software Documentation, Informatics, Healthcare Management, Ambulatory Care, Health Information..., Software Implementation, Medical Records, GoLive, Quality Improvement, Patient Safety, EMR, ClinDoc, Healthcare Industry, Medical Coding, Training, Quality Assurance, Ambulatory, Documentation

Education
BSN
Baccalaureate Science Nursing, Registered Nursing/Registered Nurse

University of Kansas
Bachelor of Science Nursing

Experience
SynerMed  March 2014 - Present
WellCare  April 2012 - August 2013
Care1st Healthplan   August 2011 - March 2012
AltaMed Health Services  December 2008 - August 2011
SynerMed  March 2005 - November 2008
PacifiCare Health Systems   June 2004 - February 2005
Saint John's Health Center  July 2003 - June 2004

Skills
Managed Care, Access, Financial Modeling, Management, Healthcare Management, Healthcare, Medicaid, Medicare, Insurance, Revenue Cycle, Healthcare Industry, Contract Negotiation, Financial Reporting, Healthcare Consulting, Healthcare Information..., Revenue Cycle Management, Health Insurance, Utilization Management, Strategic Planning, Forecasting, Hospitals, Physicians, Accounting, Mergers & Acquisitions, Budgets, Financial Analysis, EMR, HIPAA, EHR, Disease Management, Provider Relations, Health Policy, HMO, Informatics, Executive Management, Quality Improvement

Education
University of California, Los Angeles - School of Public Health
MPH, Health Services Management

University of California, Santa Barbara
BS, Biology

Experience
any Healthcare or Insurance oriented business.   July 2010 - Present
NuView Partners   February 2009 - July 2010
Pacificare of AZ   January 2000 - July 2005
PacifiCare Health Systems   1998 - 2005
PACIFICARE HEALTH SYSTEMS (formerly FHP Healthcare)   1998 - 2005
PacifiCare of AZ   June 1998 - December 1999
QualMed  March 1996 - May 1998

Education
Truman State University   1968 — 1972
BSE, Education

Experience
University of California, Irvine  May 2011 - Present
University of California, Irvine  September 2008 - May 2011
WellPoint, Inc.   August 2005 - January 2008
Molina Healthcare, Inc.   2002 - 2005
PacifiCare Health Systems   1992 - 1997

Skills
Direct response..., Brand Development, Internet marketing, Integrated Marketing, Marketing Communications, Direct Marketing, Email Marketing, Corporate Branding, Social Media Marketing, Advertising, Web Marketing, Direct Mail, Marketing Strategy, Direct Response, Marketing, Strategy, Online Marketing, Copywriting, Online Advertising, Strategic Communications, Program Management, Leadership, Digital Marketing, Social Media, Marketing Research, Media Planning, Market Research, Marketing Management, Product Marketing, Analytics, Brand Management, Market Planning, Web Analytics, Lead Generation, Strategic Partnerships

Education
Thunderbird School of Global Management
Master of International Management

University of California, Santa Barbara
B.A., Hispanic Studies

Experience
Jennifer Jacquez Design   May 2004 - Present
Aquent  2004 - 2011
Western Financial Bank  July 2005 - December 2005
Day Runner/ Meadwestvaco   March 2003 - April 2004
PacifiCare Health Systems   2002 - 2002
Kingston Technology  1996 - 2001
Canon  1994 - 1996
Intralink Film Graphic Design  January 1994 - July 1994

Skills
Packaging, Logo Design, Brochures, Posters, Catalogs, Newsletters, Advertising, Graphic Design, Photoshop, Adobe Creative Suite, Illustrator, InDesign, Mac, Marketing Communications, Corporate Identity, Typography, Microsoft Office, QuarkXPress, Adobe Acrobat, Corporate Branding, Promotions, Pre-press, Direct Mail, Graphics, Illustration, Art Direction, Production, Layout, Creative Direction, Branding Development, Retouching, Flyers, POS, PowerPoint, Logos, Print Production, Print Collateral, Business Cards, Banners, Visual Communication, Creative Development, Invitations, Stationery, Concept Development, Creative Services, Creative Strategy, Collateral Design, Photo Editing, Marketing Materials, Creative Problem Solving

Education
University of California, Los Angeles   1990 — 1994
BA

Birmingham High School

Experience
BPI group  2014 - Present
Leading Synergies, LLC   October 2004 - Present
Synergy Group (by Leading Synergies, LLC)   2014 - Present
Sport Clips Haircuts  August 2009 - May 2014
TriZetto Corporation  January 2004 - May 2005
TriZetto Corporation  March 2001 - January 2004
TriZetto Corporation  March 2000 - March 2001
TriZetto Corporation  July 1999 - March 2000
TriZetto Corporation  September 1997 - July 1999
PacifiCare Health Systems   May 1995 - September 1997

Skills
Executive Coaching, Program Management, Leadership, Training, Strategy, Process Improvement, Change Management, Business Strategy, Project Management, Software Documentation, Integration, Coaching, Team Building, IT Management, Customer Service, Networking, Management Consulting, Entrepreneurship

Education
Loveland High School

Center for Executive Coaching   2014 — 2015

Institute of Life Coaching Training   2006 — 2007

Denver Community Leadership Forum   2004 — 2005

University of Colorado Boulder - Leeds School of Business   1988 — 1992
B.A., Human Resources, Organizational Management

University of Colorado Boulder   1988 — 1992
B.S., Psychology

Experience
CareMore Health Plan  2006 - 2011
UnitedHealthcare  November 2005 - April 2006
PacifiCare Health Systems   March 1991 - November 2005

Education
University of California, Los Angeles   1994 — 1997
MBA, Operations

University of California, San Diego   1986 — 1990
BA, Quantitative Economics

Experience
Western Health Advantage  March 2014 - Present
Blue Shield of California  April 2012 - November 2013
Dell  July 2010 - April 2012
UST Global  July 2009 - May 2010
TriZetto  February 2006 - May 2009
Bubinga Capital Management   August 2003 - January 2006
The TriZetto Group  September 1998 - August 2003
PacifiCare Health Systems   February 1997 - September 1998
FHP, Inc  September 1993 - February 1997
Rocky Mountain Healthcare Corporation   January 1992 - September 1993

Skills
Process Improvement, Program Management, Health Plan Operations, Healthcare Information..., Strategy, Enterprise Software, Product Management, Leadership, Requirements Analysis, Business Development, Business Process, Strategic Planning, Vendor Management, SDLC, Business Analysis, HIPAA, Project Management, Change Management, IT Strategy, Business Intelligence, Outsourcing, Business Process..., Cross-functional Team..., Start-ups, Integration, Consulting, Analysis, Competitive Analysis, Training

Education
University of Colorado Boulder - Leeds School of Business   1984 — 1987
MS, Information Systems, Finance

University of Massachusetts, Amherst   1978 — 1982
BS, Chemistry

Experience
The Maloney Firm, APC   January 2014 - Present
AbbVie, formerly Abbott  April 2005 - January 2014
Washington Mutual  November 2002 - April 2005
PacifiCare Health Systems   August 1996 - October 2002

Skills
Healthcare, Management, Marketing Strategy, Pharmaceutical Sales, Marketing, Product Launch, Sales Operations, Cardiology, Sales Effectiveness, Cross-functional Team..., Managed Care, Selling, Account Management, Strategic Planning, Leadership, Market Research, Team Building, New Business Development, Strategy, Business Development, Product Management, Negotiation, Team Leadership, Product Development, Medical Devices, Competitive Analysis, Market Development, Endocrinology

Education
University of California, Irvine   1992 — 1996
BS, Biological Sciences, Management Minor

Experience
Time Warner Cable, Inc  July 2014 - Present
Calscience Environmental Laboratories, Inc.   May 2010 - June 2014
Shine, Co   May 2007 - May 2010
Affiliated Computer Services  September 2002 - April 2007
University of California Irvine  February 2001 - September 2002
Maxicare  October 1998 - February 2001
PacifiCare Health Systems   June 1996 - September 1998
Jafra Cosmetics  August 1995 - May 1996
HealthNet LLC  April 1994 - August 1995
TRW Transportation Electronic Division. R&D   August 1990 - January 1994

Skills
Oracle PL/SQL..., crucial conversations, Who moved my cheese?, Microsoft SQL Server, Databases, Data Warehousing, Oracle, SQL, ETL, Database Design, Business Intelligence, PL/SQL, SSIS, T-SQL, Integration, SSRS, Visual Basic, Performance Tuning, Testing, Business Analysis, Microsoft Project, Business Process, OLAP

Education
University of California, Irvine   1988 — 1990
Bachelor, Computer Science

台北市西門國小   1968 — 1974

Experience
TAG  August 2014 - Present
FRESH Nordaq   July 2013 - April 2014
Business Consultant  October 2009 - December 2013
Ocean View School District  March 2011 - July 2013
Stary Technologies, Inc.   February 2001 - February 2011
PacifiCare Health Systems   September 1994 - April 2000

Skills
Project Management, Marketing Communications, Computer Proficiency, Creative Problem Solving, Human Resources, Management, Leadership, Leadership Development, Social Media, Purchasing, Marketing, Customer Service, Analysis, Program Management, Time Management

Education
University of California, Irvine - Extension   2013 — 2014
PMP Certification

University of California, Irvine   2000 — 2004
Bachelor's

Experience
Lockheed Martin  September 2006 - February 2015
Honeywell Technology Solutions, Inc.   January 2004 - May 2006
Honeywell Technology Solutions, Inc.   February 2003 - January 2004
General Dynamics  December 1997 - May 2002
PacifiCare Health Systems   March 1996 - December 1997
QualMed Health   June 1994 - March 1996
GTE Telecom  December 1988 - February 1993
TRW Electronic Products Inc   May 1982 - December 1988

Skills
Management, Pricing, PROPRICER, Process Improvement, Customer Service, Logistics, Analysis, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Microsoft Office, Earned Value Management, ISO 9001, Six Sigma, Truth in Negotiations..., Disclosure Statements

Education
University of Colorado Colorado Springs   1977 — 1981
Bachelor of Science - Business Administration, Small Business Administration/Management

University of Colorado Colorado Springs   1977 — 1981
Bachelor of Science (B.S.), Small Business Administration/Management

Experience
Pathology Resource Consultants   July 2004 - June 2015
Texas Gas Service Company   September 2002 - July 2004
Nextel Communications  April 1999 - April 2002
Medical Edge Healthcare Group, Inc   July 1998 - April 1999
PacifiCare Health Systems   March 1996 - July 1998
Health Managers of Texas   May 1995 - March 1996

Skills
Employee Relations, New Hire Orientations, Recruiting, Human Resources, Employee Benefits, Team Building, Time Management, Leadership, Policy, Employment Law, Onboarding, FMLA, Management, Performance Management, Hiring, Benefits Administration, Talent Acquisition, Performance Appraisal, HRIS, Training, Talent Management, Personnel Management

Education
The University of Dallas   1997 — 1999
MBA, Business Management

The University of Texas at San Antonio   1992 — 1995
BBA, Personnel/Human Resource Management

Experience
C2PM   September 2012 - Present
Parsons Brinckerhoff  January 2012 - May 2012
Make-A-Wish Foundation of Orange County and Inland Empire   November 2010 - September 2011
American Justice Mitigation Center   February 2009 - August 2010
The Tu Firm, APLC.   March 2007 - October 2008
Law Office of James Mortenson   September 2006 - January 2007
PacifiCare Health Systems   September 2005 - June 2006
Siemens Building Technologies, Inc.   November 1997 - June 2005

Skills
Bankruptcy, Procurement, Risk Assessment, Legal Writing, Tax, Process Scheduler, Contract Management, Contract Law, Civil Litigation, Legal Research, Litigation, Trials, Public Speaking, Research, Team Building, System Administration, Microsoft Word, Microsoft Office, PowerPoint, Supervisory Skills, Contract Negotiation, Construction, Intellectual Property, Legal Assistance, Real Estate, Time Management, Administration, Estate Planning, Licensing, Outlook, Corporate Law, Personal Injury, Event Planning, Immigration Law

Education
Whittier Law School   2001 — 2005
Juris Doctor, Law

University of California, Irvine   1986 — 1992
Bachelor of Arts, English, Minor in Spanish

Workman High School

Experience
American Funds  October 2005 - Present
American Funds  May 1998 - September 2005
PacifiCare Health Systems   May 1994 - May 1998

Skills
Development Of Employees, Performance Management, Process Improvement, Business Process..., Team Building, Virtual Teams, Challenge Driven, Tactical Planning, Quality Driven, Administration, Finance, 401k, Human Resources, Recruiting, Mutual Funds, Accounting, Business Analysis, Risk Management, Financial Analysis, Leadership, Asset Management

Education
The University of Texas at San Antonio   1992 — 1994
Bachelor of Arts (B.A.), Political Science and History

University of Texas at Brownsville   1990 — 1992

Experience
Laser Lipo   March 2015 - Present
LiLa Enterprise, LLC   June 2013 - February 2015
High Wire Graphics   October 2002 - December 2014
OrangeHRM   May 2011 - May 2013
Spur of the Moment   June 2010 - March 2011
Chevalier Machinery   December 2010 - January 2011
Medison America Inc.   March 2006 - April 2010
Southwest Financial Services   February 2002 - June 2002
PacifiCare Health Systems   August 1997 - January 2002
Special Productions   February 1988 - August 1996

Skills
Online Marketing, Email Marketing, Digital Marketing, SEO, Social Media Marketing, Online Advertising, Marketing Strategy, Direct Marketing, Google Analytics, PPC, Marketing Management, SEM, Marketing Communications, Product Management, Web Analytics, Social Media, Market Research, Advertising, Google Adwords, B2B, Management Consulting, Product Marketing, Web Design, Website Development, B2B Marketing, Product Development, Brand Management, Marketing Research, Dreamweaver, Direct Mail, Adobe Creative Suite, Graphic Design, Advertising Management, Online Research, Photoshop, Illustrator, InDesign, International Marketing, Product Design, Online Communications, Digital Photography, SEO copywriting, Search Engine Technology, Trade Shows, Strategic Marketing, Online Branding, Online PR, Search Engine..., Trade Show Management, Facebook

Education
ROP, Central County Regional Occupational Program   2000 — 2002
Certificate of Competencies, Graphic Design and Layout Artist

Thunderbird School of Global Management   1984 — 1986
MBA, Marketing Management

University of Michigan   1980 — 1983
BA, Liberal Arts and Asian Studies

Taiwan Daily News Language School   1979 — 1980
Certificate of Competencies, Mandarin Chinese Language Studies

East Lansing High School   1973 — 1977
HS, English, Computer, General Studies

Experience
Pacific Life  August 2008 - Present
Impac Companies  September 2005 - August 2008
Verizon Wireless (Compuware)   March 2005 - September 2005
PacifiCare Health Systems   July 2004 - March 2005
Ameriquest Mortgage Company (RMG)   March 2004 - July 2004
AT&T Wireless  September 1995 - December 2003

Skills
Business Intelligence, Data Integration, Integration, SDLC, Requirements Analysis, Business Analysis, Process Improvement, Software Development, PMP, SOA, Project Portfolio..., Solution Architecture, Business Process, Project Management, Product Management, Testing, PMO, Program Management, Team Leadership, Business Process..., Analysis, Software Project..., Management, Leadership, Quality Assurance, E-commerce, Telecommunications, IT Strategy, Visio, Team Management, Project Delivery, IT Management, Vendor Management, Agile Project Management, SharePoint, Enterprise Architecture, Data Warehousing, ERP, Resource Management, Strategy

Education
The Data Warehouse Institute (TDWI)   2009 — 2011
Business Intelligence

University of California, Irvine   2004 — 2006
PMI Certificate, Project Management

The University of Connecticut   1978 — 1983
BSBA, Marketing & Advertising

Experience
Pouring Jet Fuel on Potential CEO /Leadership Coaching   January 2012 - Present
Vistage International (formerly TEC)   September 2001 - December 2012
Baltimore, Houston   1998 - 2000
(acquired by United Health Care)   1995 - 1998
PacifiCare Health Systems   1985 - 1988

Skills
Executive Development, Executive Coaching, Mentoring, Team Leadership, ROI development, Business Turnaround, 360 Feedback, Advisory Boards, Business Coaching, Business Strategy, CEOs, Change Management, Coaching, Culture Change, Emotional Intelligence, Entrepreneurship, Executive Management, Healthcare, Leadership, Leadership Development, Management, Management Consulting, Management Development, Marketing, Organizational..., Organizational..., Organizational..., Performance Improvement, Performance Management, Personal Development, Public Speaking, Return on Investment, Small Business, Start-ups, Strategic Planning, Strategy, Succession Planning, Team Building, Training, Work Life Balance, Workshop Facilitation

Education
The University of Texas at Arlington
BS, Biology, Chemistry and Math minors

Experience
Quest Diagnostics  February 2014 - July 2015
Quest Diagnostics  May 2013 - February 2014
Genoptix Medical Laboratory (a Novartis Company)   April 2012 - May 2013
Focus Diagnostics (a Quest Diagnostics Company)   June 2008 - April 2012
Focus Diagnostics  January 2002 - June 2008
Employer Beneifit Services (EBS)   September 2000 - October 2001
Quest Diagnostics  1996 - 2000
PacifiCare Health Systems   1989 - 1996

Skills
Product Launch, Product Marketing, Strategic Planning, Marketing Strategy, Healthcare, Commercialization, Medical Devices, Business Planning, Product Development, Market Research, Cross-functional Team..., Leadership, Market Development, Forecasting, Biotechnology, Management, Pricing, Marketing, Hardware Diagnostics, Analytics, Pricing Strategy, Competitive Analysis, Marketing Management, Team Building, Market Analysis, Molecular Diagnostics, Sales, Contract Negotiations, New Business Development, Data Analysis, Sales Operations, Infectious Diseases, Business Management, Diagnostics, Business Strategy, Negotiation, Analysis, Hospital Marketing, Marketing Operations, Pricing Systems, Sales trainings, Customer Interaction, Customer Service...

Education
Tulane University - A.B. Freeman School of Business
Bachelor of Science (B.S.), Business Management

Experience
Gaikai, Inc. (A Sony Computer Entertainment Company)   January 2014 - Present
Soitec Solar Industries LLC   January 2012 - May 2013
Beckman Coulter, Inc.   October 2010 - November 2011
Carl Zeiss Vision  January 2009 - September 2010
Ambrx, Inc.   June 2007 - December 2008
Sony Online Entertainment  July 2005 - May 2007
Sony Online Entertainment  August 2002 - July 2005
DENSO Wireless Systems America   November 1999 - June 2002
PacifiCare Health Systems   November 1998 - November 1999
Foster Wheeler Energy Services, Inc.   August 1996 - November 1998

Skills
Strategic Sourcing, Purchasing, Sourcing, Contract Negotiation, Process Improvement, Negotiation, Project Management, Procurement, Supply Chain, Cross-functional Team..., Lean Manufacturing, Manufacturing, Vendor Management, Contract Management, Global Sourcing, Change Management, Team Leadership, Data Analysis, Team Building, Supplier Negotiation, Supply Chain Management, Continuous Improvement, Supplier Development, Benchmarking, Outsourcing, Supply Management, Management, Logistics, Program Management, Strategy, Analysis, Budgets, ERP, Forecasting, Human Resources, Integration, Inventory Management, Kaizen, Operations Management, Pricing, Process Engineering, Product Development, SAP, Sales, Sales Operations, Six Sigma, Software Documentation, Start-ups, Strategic Planning, Training

Education
IT University
Certification (In Progress), Project Management Professional

UCSD   1993 — 1996
BA, Cognitive Science

Milpitas High   1987 — 1990
Diploma, General Education

Experience
Pandexio   October 2012 - Present
PRO Sports Club  May 2011 - November 2012
Legacyit   December 2008 - May 2011
REAL Software Systems  2006 - 2008
Kelley Blue Book  June 2005 - March 2007
ProcessClaims  October 2000 - June 2005
Pacificare Behavioral Health  February 2000 - April 2000
CalSurance Companies   February 1999 - January 2000
Pacificare Health Systems   September 1997 - February 1999
Perot Systems  December 1996 - September 1997

Skills
Enterprise Architecture, SOA, SaaS, .NET, Web Applications, Software Engineering, Solution Architecture, JavaScript, Node.js, Agile Methodologies, C#, MongoDB, Microsoft SQL Server, Amazon Web Services..., Heroku, Integration, ASP.NET, SQL, REST, Enterprise Software, Database Design, Databases, Web Services, Business Intelligence, IIS, Start-ups, Software Development, AJAX, HTML 5, jQuery, SDLC, Scrum, Cloud Computing, Mobile Applications, Big Data, Agile Project Management, Data Warehousing, Product Management, Data Modeling, Performance Tuning, Architecture, EAI, Business Process..., XML

Education
The University of Glasgow   1983 — 1987
Mechanical Engineering

Experience
United Health Group  Principal Systems AnalystUnitedHealth2004 - Present
PacifiCare Health Systems   1993 - 1997
FHP Healthcare  1993 - 1997
Denny's  April 1988 - January 1992

Skills
Healthcare Information..., SharePoint, Software Development, SDLC, Business Intelligence, Visio, Enterprise Architecture, Data Warehousing, PMP, Business Analysis, Microsoft Office, Software Project..., PMO, Vendor Management, Requirements Analysis, Process Improvement

Education
University of California, Los Angeles   1976 — 1980

Experience
Real Mex Restaurants  October 2007 - Present
PacifiCare Health Systems   June 2005 - December 2007
Turning Pointe Resources   December 2006 - October 2007
Ernst & Young  October 1994 - May 2005

Education
University of California, Santa Barbara

Experience
Conifer Health Solutions  March 2014 - Present
Optum (United Health Group)   July 2013 - March 2014
UnitedHealth Group  August 2007 - July 2013
United Healthcare  August 2007 - July 2013
United Healthcare  September 2003 - August 2007
PacifiCare Health Systems   2002 - 2003
PacifiCare Health Systems   2000 - 2002
PacifiCare Health Systems   1999 - 2000
Kaiser Permanente  1998 - 1999
The Permanente Medical Group  1997 - 1998

Skills
Process Improvement, Change Management, Six Sigma, Minitab, Data Analysis, Business Process..., Healthcare, Project Management, Team Building, Team Leadership, CRM, Forecasting, Performance Management, Budgets, Quality Management, Coaching, Continuous Improvement, Cross-functional Team..., Lean Six Sigma, Data Modeling, Microsoft Excel, Problem Solving, Microsoft Access, Microsoft Visio, Leadership, Financial Analysis, Access, Visio

Education
The University of Texas at Dallas   1989 — 1992
BA, Psychology

Experience
Freed Associates  February 2014 - Present
TriZetto  1999 - 2013
Technology Management Inc  1998 - 1999
PacifiCare Health Systems   1995 - 1997
Quantum Health Resources  1994 - 1995
MedPartners  1990 - 1994
PacifiCare Health Systems   1990 - 1994
Unisys Corporation  1982 - 1994

Skills
SDLC, Project Management, Vendor Management, Business Analysis, Software Project..., PMP, PMO, Process Improvement, Business Requirements, Program Management, Resource Management, Enterprise Architecture, Healthcare Information..., Team Management, Business Process..., Business Intelligence, Requirements Gathering, Recruiting, HIPAA, Outsourcing, Integration, Business Process, Project Portfolio..., Cross-functional Team..., Requirements Analysis, Visio, Software Documentation, IT Management, Agile Methodologies, Solution Architecture, Enterprise Software, Leadership, Development and..., Project Recovery

Education
University of California, Irvine - The Paul Merage School of Business   1985 — 1989
MBA, Business

University of California, Davis   1979 — 1982
BS, Computer Science & Mathematics

Experience
Otonomy, Inc  June 2015 - Present
Genentech, A Member of the Roche Group  June 2002 - June 2015
PacifiCare Health Systems   November 1998 - June 2002
Seton Medical Center  July 1993 - November 1998

Skills
Clinical Trials, Pharmacy Benefit..., Managed Care, Pharmaceutical Industry, Medical Affairs, Pharmacoeconomics, Outcomes Research, Health Economics, Clinical Research, Oncology, Clinical Development, Pharmacokinetics, Biotechnology, Hematology, Infectious Diseases, Pharmacy, Clinical Pharmacology, Medical Writing, Diabetes, Pharmacists, Pharmacology, Health Policy, Cardiology, Drug Development, Rheumatology, Endocrinology, Biopharmaceuticals, Immunology, Pharmacovigilance

Education
California Pacific Medical Center
Specialized Residency, Hospital Pharmacy Administration Residency

California Pacific Medical Center
Residency, Clinical Pharmacy Residency

University of California, San Francisco
Pharm.D., Pharmacy

University of California, Berkeley
B.A., Microbiology and Immunology

Experience
The TriZetto Group  June 1997 - Present
PacifiCare Health Systems   February 1986 - February 1987

Skills
Microsoft SQL Server, SQL, Process Improvement, Visio, XML, .NET, Oracle, Requirements Analysis, Business Analysis, SDLC, Enterprise Architecture, Business Strategy, Strategic Leadership, Consulting, Agile Methodologies, CRM, IT Strategy, Enterprise Software, Strategy, Leadership, Cross-functional Team..., Management, Business Process..., Strategic Planning, SaaS

Education
University of Colorado Boulder - Leeds School of Business   1984 — 1988
Information Technology and Finance

Experience
Deloitte Consulting  September 2011 - Present
Quorum Consulting  2008 - August 2011
Genentech  August 2003 - July 2008
California HealthCare Foundation  2000 - 2003
Medco Managed Care   1999 - 2000
PacifiCare Health Systems   1995 - 1999
RAND  1988 - 1995

Skills
Health Economics, Managed Care, Pharmaceutical Industry, Biotechnology, Healthcare, Clinical Research, Oncology, Market Access, Health Policy, Business Development, Strategy, Clinical Trials, Pricing Strategy, Pharmacy Benefit..., Immunology, Cross-functional Team..., Hospitals, Clinical Study Design, Reimbursement, Healthcare Information..., Lifesciences, Pharmacoeconomics, Market Research, Commercialization, Leadership, Healthcare Industry, Cardiology, Clinical, Analytics, Medical Affairs, Healthcare Consulting, Medical Devices, Strategic Planning, Competitive Intelligence, Consulting, Molecular Diagnostics, Benefits Design, Quality Of Care, Neurology, Informatics, Management, Disease Management, Outcomes Research, Analysis, EHR, Life Sciences, Clinical Development, Biopharmaceuticals

Education
University of California, Los Angeles
PhD, Health Services Research

Experience
Western Growers  January 2008 - March 2011
Memorial Capitation   2007 - January 2008
PacifiCare Health Systems   January 1998 - April 2007

Education
University of California, Irvine

Experience
Molly Richardson Recruiting   RecruiterSutter VNA2006 - 2007
Morgan Consulting  1994 - 2007
PacifiCare Health Systems   1987 - 1988

Skills
Healthcare, Recruiting, Healthcare Management, Managed Care

Education
University at Buffalo   1976 — 1980
Doctorate, Curriculum Development

State University of New York at Buffalo

Experience
Volt Information Sciences, Inc.   December 2014 - Present
Apria Healthcare  October 2006 - December 2014
Alteer Corporation  October 2005 - October 2006
SafeGuard Health Systems   November 2003 - October 2005
Health Net Dental & Vision, Inc.   July 2000 - November 2003
Verizon Wireless  January 1998 - July 2000
PacifiCare Health Systems   June 1994 - January 1998

Skills
Budgeting, Forecasting, Financial Reporting, Analysis, Pricing, Consolidation, Accounts Receivable, Financial Modeling, Financial Analysis, Accounting, Strategic Planning, Process Improvement, Business Planning, Business Strategy, Financial Planning, Variance Analysis, Planning, Internal Controls, P&L Management, Healthcare, Financial Management, Corporate Finance, Cash Flow, Finance, Strategy, Strategic Financial..., Project Planning, Managerial Finance, Budgets, Management, Program Management, Mergers & Acquisitions, Leadership, Sarbanes-Oxley Act, Essbase, Valuation, Hyperion Enterprise, Auditing, Account Reconciliation, Revenue Recognition, Acquisition Integration, SEC filings, Due Diligence, Business Process..., US GAAP, Sarbanes-Oxley, Cost Accounting, GAAP, CPA, Internal Audit

Education
University of California, Irvine - The Paul Merage School of Business   1992 — 1993
Masters of Business Administration (MBA), Accounting, Finance, Information Systems

University of California, Irvine   1990 — 1992
Bachelors of Arts, Political Science

Experience
UnitedHealth Group  September 2011 - Present
United Health Group  2006 - September 2011
PacifiCare Health Systems   1989 - 2006
PacifiCare  1989 - 2006

Skills
Healthcare, Medicaid, Provider Relations, Managed Care, Medicare, Process Improvement, Healthcare Industry, Health Insurance, Healthcare Management, HIPAA, Health Policy, Call Centers, Program Management, Leadership, Strategic Planning, Vendor Management, Healthcare Information..., Insurance, Employee Benefits, Network Development, Team Building, Customer Satisfaction, Business Analysis, Software Documentation, Call Center, Cross-functional Team..., Performance Management, Team Leadership, Customer Retention, Customer Service, Medicare Part D, HMO

Education
University of California, Los Angeles   1976 — 1980
Bachelor of Arts, Psychology/Organizational Development

Experience
Amerigroup Corporation  September 2007 - Present
UnitedHealthcare  June 2004 - August 2007
PacifiCare Health Systems   March 1999 - June 2004

Skills
Medicaid, Medicare, Healthcare, HIPAA, Process Improvement, Managed Care, Provider Relations, Claim, Health Insurance, Healthcare Information...

Education
The University of Texas at San Antonio   1996 — 2000

Experience
Initiate Systems, an IBM Company   August 2000 - Present
PacifiCare Health Systems   1990 - 2000

Education
University of California, Irvine   1986 — 1990
B.S., Information & Computer Science

Experience
Anthem, Inc.   May 2014 - Present
Anthem, Inc.   March 2014 - May 2014
CareMore Health Plan  March 2011 - March 2014
CareMore Health Plan  September 2008 - March 2011
Paramount Pictures  June 2007 - August 2008
Paramount Pictures  November 2006 - June 2007
PacifiCare Health Systems   August 2005 - August 2006
Price Waterhouse Coopers  2003 - 2005
The Walt Disney Company  November 2001 - August 2003

Skills
Financial Analysis, Financial Reporting, Process Improvement, Budgets, Sarbanes-Oxley Act, Business Process..., Forecasting, Management, Insurance, Financial Modeling, Business Intelligence, Healthcare Management, Medicare, HEDIS, Strategy, Quality Assurance, Quality Management, Program Management, Project Management, Business Analysis, Managerial Finance, Accounting, Internal Controls, Auditing, Internal Audit, GAAP, SEC filings, Analysis, Finance

Education
University of California, Riverside   1998 — 2002
BS, Business Administration

Experience
UT Southwestern Medical Center  July 2009 - Present
Richards Marketing & Communications   June 2007 - July 2009
Aetna  May 2005 - May 2007
Richards Marketing & Communications   2001 - 2005
American Heart Association  1999 - 2001
Edelman PR  1998 - 1999
Pacificare Health Systems   1996 - 1998
Blue Cross and Blue Shield of Texas  1994 - 1996
Aetna, Inc.   1989 - 1994

Skills
Marketing Communications, Advertising, Media Relations, Public Relations, Corporate Communications, Leadership, Newsletters, Marketing, Internal Communications, Brochures, Direct Marketing, Management, Start-ups, Budgets, Product Launch, Program Management, B2B, Strategic Planning

Education
The University of Texas at Austin
Bachelor's Degree

Experience
Reassured Advocacy   December 2012 - Present
Prime Benefits, Inc.   March 1997 - December 2012
PacifiCare  July 1988 - March 1997
PacifiCare (formerely FHP Healthcare)   1988 - 1997
PacifiCare Health Systems   1988 - 1997

Skills
Patient Advocacy, Elder Care, Seniors Housing, Healthcare, Health Insurance, Patient Support, Employee Benefits, Leadership, Workers Compensation, Disability Insurance, Long-term Care

Education
The University of Kansas   1975 — 1979
Bachelors, Human Resources

Experience
NiSoft   November 2007 - May 2014
PacifiCare Health Systems   2000 - 2004
Parson Group  June 1998 - April 2000

Education
University of Colorado Denver   1994 — 1998
BS, Accounting and Finance

Experience
Liberty Tax Service  December 2004 - Present
PacifiCare Health Systems   June 1999 - November 2004
Coca-Cola Enterprises  May 1991 - June 1999
Price Waterhouse Accounting Firm   December 1989 - May 1991

Skills
Income Tax, Tax, Small Business, Tax Returns, IRS, Tax Preparation, Tax Accounting, Payroll Services, Business Development..., QuickBooks, Payroll, Auditing, Financial Analysis, Accounting, Budgets, Mergers & Acquisitions, Accounts Payable, Financial Statements

Education
The University of Texas at Arlington   1992 — 1996
Master's degree, Finance, General

University of North Texas   1985 — 1989
Bachelor's degree, Accounting

Experience
United Healthcare  1993 - 2010
United Health Care  August 1993 - November 2009
PacifiCare Health Systems   August 1993 - November 2009
United Healthcare  August 1993 - November 2009
UnitedHealth Group  1993 - 2009

Education
University of California, Los Angeles
MN, Nursing, Hospital Administration

Experience
Molina Healthcare  January 2006 - May 2012
UnitedHealth Care/PacifiCare Health Systems   1995 - 2006
PacifiCare Health Systems   1995 - 2006
PacifiCare  1996 - 2005

Education
University of California, San Diego   1973 — 1977
BA, History

Experience
AxisPoint Health  June 2015 - Present
McKesson Health Solutions  November 2014 - May 2015
McKesson Health Solutions  February 2001 - September 2014
PacifiCare Health Systems   May 2000 - January 2001

Education
University of Denver
MHS, Health Care Systems

Experience
South Bay Family Health Care  September 2007 - September 2012
PacifiCare Health Systems   1990 - 1996

Skills
Managed Care, Medicare, HIPAA, Health Policy, Healthcare, Healthcare Consulting, Healthcare Industry, Healthcare Information..., Medicaid, Strategic Planning

Education
University of California, Los Angeles - Fielding School of Public Health
MSPH

University of California, Santa Barbara
BA

Experience
USAA  April 2014 - Present
Walgreens  November 2007 - November 2012
CVS Caremark Corporation  January 2007 - November 2007
HealthNet of Arizona  November 2005 - November 2006
PacifiCare Health Systems   September 2004 - November 2005
PacifiCare Health Systems   September 2000 - September 2004

Skills
Data Analysis, Financial Analysis, Financial Reporting, Forecasting, Financial Modeling, Microsoft Excel, Access, SQL, Cognos, Microsoft Office, SAS, Monarch, Crystal Reports, Toyota Way, Toyota Production System, Project Management, PeopleSoft, Data Warehousing, Data Marts, Relational Databases, Relational Data Modeling, Management, Risk Management, Analysis, Strategy, Accounting, Training, Finance, Analytics, Insurance, Business Analysis, Data Mining, Sales, Databases, Business Objects, Budgets, Leadership, Auditing, Process Improvement

Education
The University of Dallas   1994 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General

Brophy College Prep   1984 — 1988

Experience
Memorial Hermann Health Solutions  July 2013 - Present
Golden Outlook Insurance Services   June 2011 - June 2013
Principal Financial Group  May 2010 - June 2011
Sterling Life Insurance Company  January 2009 - May 2010
HomeVestors  March 2000 - December 2008
HeathAllies.com   January 2000 - November 2001
PacifiCare Health Systems   May 1990 - December 1999

Skills
Strategic Planning, Marketing Strategy, Business Development, Strategy, Employee Benefits, Leadership, Strategic Partnerships, Insurance, Management, Business Planning, Contract Negotiation, Direct Sales, Health Insurance, Life Insurance, Process Improvement, Training, Negotiation, B2B, Account Management, Small Business, Marketing, Budgets, Selling, Medicare, Recruiting, Underwriting, Healthcare, Mergers & Acquisitions, Product Development, Sales

Education
The University of Texas at Austin   1983 — 1988
BBA, Finance, Marketing

Arlington High School

Experience
UnitedHealthcare  March 2006 - Present
Keane  February 2002 - March 2006
PacifiCare Health Systems   April 1998 - January 2002

Education
University of Cincinnati   1969 — 1971
AS, Education

Experience
Blue Shield of California  January 2015 - Present
Blue Shield of California  January 2014 - December 2014
Blue Shield of CA  January 2012 - December 2013
Blue Shield of California  September 2006 - December 2011
UnitedHealth Group  January 2005 - August 2006
PacifiCare Health Systems   January 1999 - December 2004
Milliman  January 1998 - December 1998
PacifiCare Health Systems   July 1994 - December 1997
Pacific Life  June 1992 - June 1994
Aetna  January 1990 - June 1992

Skills
HMO, Medicare, Insurance, Health Insurance, Actuarial Science, Managed Care, PPO, Pricing, Health Policy, Healthcare, Program Management, Medicaid

Education
University of Connecticut   1988 — 1989
Master of Science (MS), Applied Mathematics

Tsinghua University   1982 — 1987
Bachelor of Science (BS), Computer Science

Experience
Aetna  April 2001 - Present
PacifiCare Health Systems   July 1999 - April 2001
Prudential Insurance  June 1985 - June 1999

Skills
Network Development, Employee Benefits, Underwriting, Life Insurance, Health Insurance, Insurance, New Business Development, Leadership, Benefits Administration, Account Management, Strategic Planning, Sales, Disease Management, Sales Management, Property & Casualty..., Health Savings Accounts, Management, National Accounts

Education
University of Arkansas at Fayetteville   1980 — 1984
B.A. in Business Administration, Marketing

University of Arkansas at Fayetteville   1980 — 1984
B.A. in Business Administration, Marketing

Experience
TriZetto Corporation  January 2014 - Present
Janek Performance Group   2014 - 2015
Janek Performance Group   2014 - 2015
CIGNA Healthcare  May 2007 - December 2013
University of Colorado Hospital  January 2003 - May 2007
Janus Capital Group  January 2001 - February 2002
PacifiCare Health Systems   1997 - 2001

Skills
Employee Benefits, ADP Payroll, Performance Management, Training, HRIS, Program Management, Employee Relations, Team Building, Project Management, Human Resources, Training Delivery, Health Insurance, Insurance, Healthcare, Captivate, Job Descriptions, Onboarding, Talent Acquisition, Management, Strategic Planning, Disability Insurance, Employee Training, Personnel Management, Recruiting, Leadership, FMLA, Talent Management, Coaching, New Hire Orientations, Employee Engagement, Medicare, Job Aids, Benefits Administration, Organizational..., Customer Service, Process Improvement, Leadership Development, Succession Planning, Deferred Compensation, Managed Care, Claim, Vendor Management, Compensation & Benefit, HR Consulting, Lectora, Call Centers, HIPAA, Change Management, Instructor-led Training

Education
University of Denver   1995 — 1997
Master of Arts (M.A.), Adult and Continuing Education and Teaching

University of Denver

Experience
UnitedHealthcare  February 2001 - Present
PacifiCare Health Systems   July 1998 - February 2001
Hertz  January 1994 - June 1998

Skills
Network Development, HMO, Vision Insurance, Provider Relations, Self-funded, Sales, Health Savings Accounts, Strategic Planning, Sales Management, Stop Loss, Direct Sales, New Business Development, NCQA, Internal Communications, Corporate Communications, Employee Benefits, Health Care Reform, Health Insurance, Medicare

Education
University of California, Santa Barbara   1985 — 1989
Bachelor of Arts (B.A.), English Language and Literature/Letters

Loyola High School   1981 — 1985

Experience
UnitedHealth Group  December 2005 - January 2010
PacifiCare Health Systems   April 2002 - November 2005
PacifiCare Health Systems   August 2000 - April 2002
PacifiCare Health Systems   November 1997 - August 2000
PacifiCare Health Systems   October 1996 - November 1997
PacifiCare Health Systems   December 1994 - October 1996
Loews Hotels  July 1992 - July 1994

Skills
New Business Development

Education
The University of Texas at Austin   1987 — 1991
Bachelor of Science, Communication, General

Experience
ABQ Health Partners  2013 - Present
Independent Health Care Consulting   2012 - 2013
Motion Picture and Television Fund  2004 - 2012
The Hunter Group  1996 - 2001
Tenet Healthcare  1993 - 1996
PacifiCare Health Systems   1991 - 1993
CIGNA Healthcare  1986 - 1991
West Texas Hospital   1983 - 1986

Skills
Healthcare, Analysis, Consulting, Management, Strategy, Managed Care, Process Improvement, Business Development

Education
Tulane University
M.P.H., Healthcare Administration

Hiram College
Bachelor's degree

Experience
PacifiCare Health Systems   1989 - 2004
First Consulting Group  January 1985 - January 1989

Skills
Healthcare Consulting, Healthcare, HIPAA

Education
UCLA   1975 — 1979
Bachelor of Arts (B.A.), Economics