TELUS Company
Industry: Telecommunications company
DescriptionTelus Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Customer service: 00 1 416-940-5995 Headquarters: Vancouver, Canada Revenue: 12.5 billion CAD (2016) Subsidiaries: Koodo Mobile, Telus Mobility, Telus TV,
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TELUS Employees
Imperial Tobacco Canada June 2012 - Present
TELUS April 2008 - June 2012
Skills
Teamwork, Leadership, Analysis, Leadership Development, Human Resources, Business Strategy, Talent Management, Project Management, Direct Sales, Social Media, Social Media Marketing, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Account Management, Banking, Financial Analysis, Customer Service, Negotiation, Personnel Management, Management, Sales, Strategic Planning, Sales Management, Team Building, Team Leadership, Market Research, Recruiting, Time Management, Performance Management
Education
Concordia University 2008 — 2011
BCOMM John Molson School of Business, Management
Gibson Energy June 2014 - November 2014
Cenovus Energy December 2010 - December 2012
Aeroflex Fitness July 2010 - August 2010
TELUS September 2008 - December 2009
TELUS Communications September 2008 - December 2008
Canadian Pacific Railway April 2006 - August 2008
Canadian Pacific Railway September 2004 - March 2006
Canadian Pacific Railway March 2001 - August 2004
Canadian Pacific Railway 1996 - 1998
Canadian Pacific Railway 1990 - 1991
Skills
Change Management, Strategic Planning, Business Transformation, Operations Management, Project Management, Organizational Design, Negotiation, Process Engineering, Personnel Management, High Performance Teams, Process Improvement, Program Management, Business Process..., Performance Management, Project Planning, Service Assurance, Employee Engagement, Business Analysis, Leadership, Management Consulting, Strategy, Telecommunications, Human Resources, Team Leadership, Analysis, Business Process, Organizational..., Business Planning, Business Strategy, Coaching, Team Management, Integration, Logistics, Consulting, PMP, Talent Management, Vendor Management, Management, Procurement
Education
Queen's University 1995 — 1997
MBA, Business
Concordia University 1986 — 1990
BCOMM, Industrial Relations
Concordia University 1983 — 1986
BA, Economics
Mount Royal University
Supply Chain Management Extension Certificate, Supply chain
Mount Royal University
Lean Management
Disaster Recovery Institute Canada
Business Continuity Planning - Accelerated
Beedie School of Business at SFU May 2014 - Present
CaseIT MIS Case Competition April 2014 - March 2015
Beedie School of Business at SFU January 2014 - April 2014
CaseIT MIS Case Competition May 2012 - March 2014
TELUS January 2013 - December 2013
Beedie School of Business at SFU September 2012 - December 2012
American Eagle Outfitters August 2011 - December 2012
Skills
Social Media, Graphic Design, Leadership, Public Speaking, Business Analysis, Microsoft Excel, Analysis, Customer Experience, Event Management
Education
Simon Fraser University 2010 — 2016
Bachelor of Business Administration (BBA), Management Information Systems, Marketing & Operations Management; Minor in History
Copenhagen Business School 2015 — 2015
Marketing
TELUS Communications November 2014 - Present
TELUS January 2014 - Present
TELUS July 2012 - December 2013
Copper Brand Experiences November 2011 - June 2012
TELUS November 2009 - September 2011
TELUS September 2008 - November 2009
Skills
Direct Marketing, Marketing Communications, Marketing Strategy, Integrated Marketing, Digital Strategy, Product Marketing, Brand Management, Customer Experience, Internal Communications, Social Media Marketing, Media Planning, Digital Marketing, Marketing Management, Brand Development, Mobile Marketing, Corporate Communications, Relationship Marketing
Education
Institute of Communications Agencies (ICA) 2010 — 2011
Communications and Advertising Accredited Professional (CAAP), strategic communications, Integrated brand communications planning
McGill University 2004 — 2008
Bachelor of Commerce, Marketing and Finance
Copenhagen Business School 2007 — 2007
Study Abroad Program, Economica, Entrepreneurship
Bell Canada - BBM business unit June 2014 - Present
Independent Consultant October 2013 - June 2014
Cisco Systems September 2011 - October 2013
Cisco Systems September 2009 - September 2011
Cisco Systems September 2006 - September 2009
Cisco Systems December 2000 - September 2006
Accenture September 1997 - December 2000
TELUS December 1996 - September 1997
EDS (HP) May 1991 - December 1996
Skills
Enterprise Software, Leadership, VoIP, IP, Cisco Call Manager, Ethernet, Telepresence, Cisco Nexus, Cisco Routers, Telecommunications, Go-to-market Strategy, IVR, Network Engineering, Integration, Wireless, Business Analysis, Firewalls, Troubleshooting, LAN-WAN, Vendor Management, MPLS, Managed Services, Network Design, WAN, Wireless Networking, Video Conferencing, Avaya, Professional Services, Networking, SIP, Contact Centers, VPN, Collaboration, Enterprise Video, Negotiation, Agile Project Management, PMI Trained, PMP, Unified Communications, Program Management
Education
Concordia University 1986 — 1991
Bachelor of Engineering (BEng), Computer Engineering
Dawson College 1983 — 1985
Bachelor of Engineering - Computer Engineering
TELUS December 2014 - Present
Skills
Microsoft Excel, Team Management, Red Hat Linux, Microsoft Word, Linux, Photoshop, Microsoft Office, Project Management, PowerPoint, Troubleshooting, Visual Basic, Windows 7, Windows, Databases, Access, MS Project, Software Documentation, Data Analysis, AutoCAD, English, Management, Computer Hardware, Risk Management, Networking, Operating Systems
Education
Concordia University College of Alberta 2011 — 2014
Master in Information System and Security Management
Swami Vivekanand Institute of Engineering and Technology, INDIA 2006 — 2010
Bachelor's degree, Electronics and Communications Engineering
Cisco March 2011 - Present
TELUS October 2009 - July 2010
TELUS January 2008 - October 2009
Heroux Devtek October 2007 - January 2008
Le Groupe SM International Inc. March 2005 - September 2007
Alta Precision Inc September 2004 - December 2004
ASI Consulting September 2003 - May 2004
Mecaer/Performance September 2002 - May 2003
Heroux-Devtek January 2001 - August 2002
Skills
Localization, Project Management, Globalization, Management, Leadership, Telecommunications, CRM, Change Management, Strategic Planning, Software Documentation, Resource Allocation, Risk Management, Emerging Technologies, Group Dynamics, Projects, Analysis, PMP, MS Project, Business Continuity, Gestion de projet
Education
Concordia University 1999 — 2003
bachelor, industrial engineering
Champlain Regional College 1994 — 1997
DEC, Pure and Applied Sciences
Keller Williams Realty November 2009 - Present
Telus May 2007 - May 2009
Concordia Entrepreneurship and Management Association May 2007 - June 2008
Heenan Blaikie February 2003 - August 2004
AM Racing Enterprises January 2000 - December 2003
Contact Internet June 1999 - January 2000
LivePlanet Enterprises January 1997 - June 1999
Skills
Negotiation, Short Sales, Real Estate Investor, Real Estate, House, Property Management, Foreclosures, Sellers, Investors, Buyer Representation, Property, Buyers, Single Family Homes, Investment Properties, Selling, Real Estate Development, Real Estate Transactions, First Time Home Buyers, REO, Mortgage Lending, HUD, Condos, Listings, Relocation, New Home Sales, Real Property, Referrals, Townhomes, Residential Homes, Sales
Education
Concordia University 2004 — 2008
Bachelor of Commerce (BComm), Management
Herzing College 2002 — 2003
A.E.C., Microcomputers & Network Systems
TELUS May 2014 - Present
TELUS August 2010 - May 2014
Quebecor world 2007 - 2010
Agence Armagadon 2006 - 2007
Skills
Marketing Communications, Internal Communications, Corporate Communications, Strategic Communications, Direct Marketing, Integrated Marketing
Education
Concordia University 2001 — 2004
B.A., Communications
TELUS May 2015 - Present
TELUS June 2014 - May 2015
TELUS December 2012 - June 2014
TELUS April 2011 - November 2012
SJJ Capital June 2010 - December 2010
Manulife Securities June 2008 - June 2010
Skills
Equities, Financial Analysis, Portfolio Management, Business Analysis, Financial Modeling, Project Management, Product Management, Business Process..., Process Management, Call Centers, Finance, Software Documentation, Analysis, Banking, Change Management, Telecommunications, Customer Service, Cross-functional Team..., Customer Experience
Education
Concordia University 2006 — 2010
Bachelor of Commerce (B.Com.), Finance, General
Vanier College 2004 — 2006
DEC commerce, International Business
TELUS January 2013 - Present
Future Electronics July 2006 - May 2012
Cinema Guzzo September 2001 - June 2006
CANAC Railway Services May 2003 - August 2003
American Credit Supplies September 2000 - June 2001
CANAC Railway Services June 1999 - August 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Access, PowerPoint, MS Project, Visio, Windows, Vlookup, Pivot Tables, Visual Studio, Visual Basic, VBA, VBScript, C++, Java, JavaScript, HTML, SQL, Highly detail oriented, Software Documentation, Database Design, Data Analysis, Programming, Team Leadership, Teamwork, Time Management, Mac, PC, Report Writing, Project Management, Treasury, Coordinating Events, Financial Reporting, Social Media, Product Marketing, Supply Chain Management, Negotiation, Account Management, Cross-functional Team..., New Business Development, Competitive Analysis, Product Management, Management
Education
Concordia University 2002 — 2007
Bachelor of Commerce (B.Comm.), Management Information Systems
Champlain College 2000 — 2002
DEC, Commerce
Centennial Regional High School 1995 — 2000
RBC Wealth Management - Estate & Trust Services March 2015 - Present
RBC Dominion Securities July 2011 - March 2015
RBC Insurance November 2010 - July 2011
Koodo Mobile April 2010 - November 2010
Telus April 2007 - April 2010
Bell Canada September 2006 - April 2007
Bell Canada May 2005 - September 2006
Bell Mobility October 2003 - May 2005
Skills
Portfolio Management, Investments, Wealth Management, Equities, Mutual Funds, Telecommunications, Strategic Financial..., Fixed Income, Financial Analysis, Business Analysis, Risk Management, Team Leadership, Customer Service, Business Strategy, Coaching, Banking, Teamwork, Financial Modeling, Customer Relations, Team Management, Strategic Planning, Sales Management, Process Improvement, Change Management, Team Building, Asset Management, Business Intelligence, Time Management, New Business Development, Problem Solving, Analysis, Insurance, Excel, Business Planning, Planning, Word, PowerPoint, Financial Planning, Marketing Strategy, Options Strategies, Equity Trading, Equity Derivatives, Trading Strategies, ETFs, Investment Strategies, Financial Markets, Microsoft Excel, Project Planning, Management, Financial Services
Education
McGill University 2007 — 2008
Graduate Certificate, Finance
Concordia University 2004 — 2006
Bachelor, Marketing
Vanier College 2001 — 2003
DEC, Pure and Applied Science
Triton Digital May 2014 - March 2015
MSC May 2013 - May 2014
TELUS July 2004 - May 2013
Skills
Wireless, Telecommunications, Call Centers, Customer Experience, Escalations Management, Pre-sales, Technical Training, Reporting & Analysis, Sales, Business Development, Management, New Business Development, Software Documentation, CRM, Account Management, Coaching, Customer Service, Social Media, Leadership, Salesforce.com, Advertising, Communication, Solution Selling, Direct Sales, Training, Online Advertising
Education
Concordia University 1999 — 2001
Bachelor's, Commerce
TELUS January 2015 - Present
TELUS November 2010 - August 2012
Bell Canada July 2007 - June 2010
Bell Canada May 2006 - June 2007
Education
York University - Schulich School of Business 2012 — 2013
Master of Business Administration (M.B.A.), Marketing and Brand Strategy
Concordia University 2001 — 2004
Bachelor of Commerce (B.Com.), Marketing/Marketing Management, General, 4.0
Canadian Securities Institute
Canadian Securities Course, Finance
TELUS September 2014 - Present
TELUS August 2013 - Present
TELUS January 2012 - Present
TELUS June 2011 - September 2014
TELUS September 2008 - June 2011
Tech support 2005 - 2007
Skills
Avaya, Avaya UC, Teaching and Training, Telecommunications, Call Center, CTI, Voice Mail, Unified Communications, Knows when to hold 'em,..., Call Centers, IP, VoIP, Wireless, Integration, Telepresence, Contact Centers, Video Conferencing, Avaya Technologies, Managed Services, Telephony, Network Design
Education
Concordia University 2006 — 2007
Briefly studied, Sociology and Anthropology
Vanier College 2002 — 2005
DEC, Industrial Electronics
TELUS May 2009 - Present
Montreal Exchange April 2007 - January 2009
Hydro Québec September 1997 - May 2007
Automated Concepts inc. 1994 - 1996
Logibec 1988 - 1992
Idéonic 1984 - 1988
Skills
Java software..., C, C++, Objective-C, Sybase ASE, Oracle, Xcode, Perl, Bash, Analysis, Object Oriented Design, Asterisk, Ant, Eclipse, NetBeans, Linux, Windows, Mac OS X, iPhone development, Database Administration, French, English, Healthcare, HL7, JDBC, Team Leadership, Unix, UML, XML, Java
Education
Concordia University 1990 — 1994
Bachelor of Science (BSc), Computer Science
Collège Stanislas 1972 — 1982
TELUS Enterprise Solutions April 2013 - Present
TELUS Enterprise Solutions June 2011 - April 2013
TELUS Enterprise Solutions January 2010 - June 2011
TELUS April 2008 - January 2010
FedEx Express June 2006 - April 2008
FedEx Express 2001 - 2006
FedEx Express 1999 - 2001
Easton-Bell Sports June 1995 - August 1997
Skills
Training, Troubleshooting, Customer Experience, Call Centers, Analysis, Technical Training, Instructional Design, Help Desk Support, WebEx, Learning Management, Instructor-led Training, Technical Presentations, Cloud Computing, Training Facilitation, Support Management, Learning Management..., Captivate, Adobe, Organizational..., Blended Learning, Telecommunications, Customer Satisfaction, Management, Business Analysis, Customer Service, Leadership, Process Improvement, Team Leadership, Project Management, Knowledge Management
Education
Concordia University
Bachelor of Arts (B.A.), Adult and Continuing Education and Teaching, In progress
Canadian society of Customs Brokers 2006 — 2007
Certified Customs Specialist accreditation, Canada Customs Clearance, Completed
Vanier College 1997 — 2000
Quebec College Diploma, Communication and Media Studies
Mont-De-La Salle High School 1994 — 1997
Quebec High School Diploma, Adult and Continuing Education and Teaching
City Of Hamilton May 2014 - Present
l'Équipe d'entretien quatre saisons September 2007 - April 2014
TELUS January 2013 - June 2013
Concordia University September 2009 - May 2013
Vertdure April 2007 - October 2007
Skills
GIS, Landscape Maintenance, Landscape Design, Landscaping, Team Building, Market Research, Marketing Research, Urban Planning, Urbanism, New Urbanism, SPSS, Customer Relations, Customer Service, Customer Acquisition, Independent, Punctual, Urban Design, Urban, SketchUp, Community Development, AutoCAD, Land Use Planning, Landscape Architecture, Research, Sustainability, ArcGIS, Planning, Microsoft Office, Sustainable Design, Policy, Sustainable Development, Economic Development, Analysis, Transportation Planning, CAD, Public Speaking, Land Use, PowerPoint, Word, Environmental, Site Planning, Excel, Budgets, Project Planning, Leadership, Management, Zoning, Report Writing, Policy Analysis, Editing
Education
Queen's University 2013 — 2015
M. Pl. - Master's of Planning, School of Urban and Regional Planning (SURP)
Concordia University 2009 — 2013
B.A., Urban Planning Specialization
Champlain College Saint Lambert 2007 — 2009
DEC, Social Science
UPS Supply Chain Solutions July 2014 - Present
Avon June 2014 - June 2015
Private August 2012 - July 2014
Voyages à la carte January 2014 - June 2014
Bombardier Aerospace January 2012 - August 2012
La Boîte du Savoir September 2011 - December 2011
Centre Pedagogique la Renaissance November 2010 - June 2011
TELUS June 2009 - June 2010
CIBC May 2008 - August 2008
Chaussure Rubino May 2005 - March 2007
Skills
Communications, Teamwork, Productive, Creative, Editing, Event Management, Spanish, Tutoring, English, Creativity, Communication, Leadership, Time Management, Critical Thinking, Budgets, Analysis, Project Management, Sales, Customer Service, Teaching, Training, Public Speaking, Social Media, PowerPoint, Microsoft Word, Call Centers, Microsoft Office, Research, Customer Satisfaction, Creative Writing, Facebook, Teaching English as a..., Retail, Foreign Languages, Multilingual, Social Networking, Translation, Copy Editing, Italian, Creative Problem Solving, Speech Writing, Photoshop
Education
Concordia University 2008 — 2011
Ba, Linguistics
Dawson College 2006 — 2008
DEC, Cinema, Video and Communications
Ecole Secondaire Cavelier-de-LaSalle 2000 — 2005
General Education, General Studies
Loblaw Companies Limited October 2013 - Present
Loblaw Companies Limited August 2011 - October 2013
SVM January 2010 - August 2011
TELUS April 2002 - September 2008
TELUS January 2001 - March 2002
TELUS February 2000 - December 2000
Skills
Marketing Communications, Marketing Strategy, Retail Marketing, Shopper Marketing, Pharmacy
Education
Concordia University 1997 — 2000
Bachelor of Commerce, Marketing
TELUS October 2012 - Present
TELUS November 2009 - October 2012
TELUS January 2006 - October 2009
Skills
Word, PowerPoint, Customer Service, Negotiation, Excel, Sales, Training, Team Building, Leadership, Coaching, Human Resources, Analysis, Recruiting, Microsoft Excel, Personnel Management, Microsoft Word, Project Management, Telecommunications, Call Centers, Management, Employee Relations, Team Leadership
Education
McGill University 2010 — 2011
Graduate Diploma, Human Resource Management
Concordia University 2006 — 2009
BA, Double Major Political Science & Sociology
Towers Watson February 2014 - Present
Towers Watson August 2009 - February 2014
TELUS 2007 - 2009
Skills
Actuarial Science, Microsoft Excel, Pensions, Data Analysis, Statistics, VBA, Project Management, Project Planning, Cash Flow Forecasting, Defined Benefit, Defined Contribution, Liability Analysis, Risk Analytics
Education
Concordia University
Bachelor of Science (B.S.), Mathematics and Statistics
F. Lawrence & Associates [FLA] November 2014 - Present
Cisco September 2009 - October 2014
Cisco August 2008 - September 2009
Titanium Logic Inc February 2008 - August 2008
TELUS May 2004 - November 2007
Westcon Canada December 1999 - April 2004
MicroAge Canada January 1999 - December 1999
Skills
Business Development, Relationship Management, Strategic Partnerships, Business Strategy, Business Alliances, Go-to-market Strategy, Channel, Sales, Partner Management, Solution Selling, Partner Development, Business Networking, Channel Partners, Professional Services, Managed Services, Unified Communications, Management, Cloud Computing, SaaS, Account Management, Leadership, Sales Management, Strategy, Strategic Planning, Sales Operations, New Business Development, Cross-functional Team..., Cisco Technologies, Direct Sales
Education
Wilfrid Laurier University
Business/Managerial Economics
Conestoga College
School of Business, Marketing
Insight August 2010 - Present
Young Stage June 2010 - 2013
TELUS 2008 - 2009
International Federation of Red Cross and Red Crescent Societies 2003 - 2005
Ogilvy Public Relations Worldwide 2000 - 2005
Skills
Account Management, Team Leadership, Project Management, New Business Development, CRM, Cloud Computing, Strategic Planning, Salesforce.com, Contract Negotiation, SaaS, Business Development, Public Relations, Direct Sales, Solution Selling, B2B, Sales Process, Enterprise Software, Strategic Partnerships
Education
Concordia University 2009 — 2012
BA of Arts & Communication, Film Studies/Theatre
La V image January 2013 - Present
Croma6 April 2012 - Present
Best Soviet Tech December 2011 - Present
TELUS June 2009 - July 2012
Skills
Telecommunications, Photography, Lightroom, Computer Repair, Computer Maintenance, Event Photography, Windows, Customer Service, Customer Experience, Call Center, Business Analysis, Call Centers, Change Management, Microsoft Office, Social Media, Unix, Management, Analysis, HTML, Software Development, Photoshop, Requirements Analysis, Hardware, Computer Hardware, Web Development, Team Leadership, Databases, Linux, SQL, Web Design, CSS, Testing
Education
Concordia University 2012 — 2016
Bachelor of Engineering (BEng), Computer Engineering
Dawson College 2010 — 2012
DEC, Social Sciences
Ecole International de Montreal 2003 — 2008
Oceanwide March 2015 - Present
TELUS September 2014 - March 2015
TELUS May 2013 - September 2014
Pharmacie Jean Coutu June 2008 - May 2013
Skills
Microsoft Office, Java, Teamwork, C++, Mathematics, Telecommunications, Analysis, Team Leadership, Statistics, Communication Skills, Algorithms, Problem Solving
Education
Concordia University 2009 — 2014
Bachelor of Science (B.Sc.), Mathematics and Computer Science
Dawson College 2007 — 2009
D.E.C, Pure and Applied Science
TELUS Business Solutions June 2015 - Present
TELUS Business Solutions February 2014 - Present
MindGeek June 2012 - June 2013
TELUS September 2011 - June 2012
TELUS May 2011 - August 2011
TELUS May 2010 - August 2011
TELUS July 2009 - August 2011
Skills
Team Leadership, Business Strategy, Telecommunications, Marketing Strategy, Creative Problem Solving, Product Development, Project Coordination, Negotiation, Client Development, IT Service Management, Escalations Management, Business Process..., Business Case..., Telecommunications..., Presentation Skills, Business Relationship..., Business Analysis
Education
McGill University 2010 — 2013
Post Graduate Diploma in Management (PGDM), Marketing
Concordia University 2007 — 2010
Bachelor of Arts (BA), City Planning
Dawson College 2005 — 2007
Diplôme d’Études Collégiales (DEC), Commerce
Yellow Pages Group / Groupe Pages Jaunes – Canada November 2012 - Present
Rogers Communications February 2011 - July 2012
TELUS March 2006 - February 2011
Hudson's Bay Company 2004 - March 2006
Hudson's Bay Company 1993 - 2004
Skills
Business Analysis, Data Warehousing, Requirements Gathering, Business Intelligence, Cognos, Data Modeling, Informatica, Project Management, Teradata, Business Requirements, Teradata 12 Certified..., CRM, Business Process..., Training, Conflict Resolution, Loyalty Marketing, Data Integration, OLAP, SharePoint, Microstrategy - Mobile..., Microstrategy Desktop:..., ETL, Microstrategy..., Microstrategy Report..., Integration skills..., Teradata Database, SDLC, Systems Analysis, Visio, Requirements Analysis, Salesforce.com, Salesforce Training, Salesforce.com..., InContact Implementation, InContact Training
Education
McMaster University 2010 — 2010
Advanced Certificate in Business Analysis, Business Analysis
ITI 2001 — 2002
Information Technology Certificate, Information Technology
Concordia University 1992 — 1994
B.Comm, Marketing
TELUS December 2014 - Present
TELUS Mobility March 2014 - Present
TELUS February 2011 - Present
TELUS December 2013 - March 2014
TELUS June 2008 - March 2011
Rogers Communications September 1997 - April 2001
Skills
Call Center, Telecommunications, Process Improvement, Customer Satisfaction, Customer Experience, Coaching, Wireless, Customer Service, Business Process..., Networking, Call Centers, Leadership, Project Planning, Program Management, Project Management, Business Analysis, Change Management, Management, Troubleshooting, PMP, Service Delivery, Customer Retention, Business Strategy, Team Leadership, Cross-functional Team...
Education
Business Institute 2010 — 2012
Lean Six Sigma / DFSS Certificate, Green Belt Six Sima
Global Knowledge 2010 — 2011
ITIL V3 Foundation Certificate in IT Service Management
Concordia University 1992 — 1994
TELUS November 2014 - Present
TELUS February 2013 - November 2014
TELUS Corp November 2009 - February 2013
TELUS Mobility February 2007 - November 2009
Telus Mobility February 2005 - January 2007
Telus Mobility February 2003 - January 2005
Plasmont International November 2002 - February 2003
Skills
Business Analysis, Customer Service, Process Improvement, Project Management, Six Sigma, ITIL v3 Foundations..., CRM, Call Centers, Customer Experience, Customer Retention, Management, Sales, Software Documentation
Education
Concordia University 1998 — 2002
Bachelors, Commerce
CERAM Sophia Antipolis 2001 — 2001
TELUS June 2013 - Present
Telus October 2011 - Present
I Heart Cupcake January 2006 - Present
American Express September 2005 - October 2011
Skills
Microsoft Office 2007, Excel, Customer Experience, Call Center, Coaching, Customer Service, Sales, Team Leadership, Negotiation, Team Building, Team Management, Credit Cards, Technical Support, ADSL, Credit Analysis, Microsoft Word, Internet Troubleshooting, Escalation, Business Development
Education
Concordia University 2006 — 2010
Bachelor, English Literature
Vanier College 2002 — 2006
DEC, Social Sciences
TELUS March 2015 - Present
ecolibrium strategies inc. May 2012 - March 2015
BLJC (Now Brookfield Johnson Controls) October 2008 - January 2012
BLJC (Now Brookfield Johnson Controls) April 2006 - October 2008
DCYSM Architecture & Design (now NEUF Architectes) January 1999 - March 2006
Skills
Sustainability, Green Building, LEED, Project Management, Strategy, Energy Efficiency, Management Consulting, Program Management, Leadership, Feasibility Studies, Entrepreneurship, Construction, Sustainable Business, Strategic Planning, Management, Analysis
Education
Cornell University - S.C. Johnson Graduate School of Management 2010 — 2012
Master of Business Administration (MBA)
Queen's University 2010 — 2012
Master of Business Administration (MBA)
Concordia University 1995 — 1999
B.A., Urban Planning
TELUS Business Solutions February 2015 - Present
TELUS June 2010 - February 2015
TELUS May 2008 - June 2010
Skills
Telecommunications, VoIP, IP, Wireless, Telephony, Unified Communications, Managed Services, MPLS, Sales, Product Management, Customer Service, Microsoft Excel, Microsoft Office, Project Management, Account Management, Customer Retention, Customer Satisfaction, Direct Sales, New Business Development, Sales Management
Education
Concordia University 2000 — 2002
Centennial College 1997 — 1999
Normand Nadeau Tv Inc et NNC, détaillant Telus November 2014 - Present
Telus August 2011 - October 2014
Mega-Tech 2009 - 2011
G4S Cash Services 2006 - 2008
Design Workshop Technologies 2004 - 2005
Rand Worldwide 2000 - 2003
Dole Fresh Fruit International, Ltd 1995 - 2000
Skills
Sales, Account Management, Telecommunications, Solution Selling, Direct Sales
Education
Concordia University 1990 — 1993
Second Yoga Jeans January 2015 - Present
Xtreme Lashes May 2014 - Present
Insight December 2013 - March 2014
PCM November 2012 - September 2013
La Maison OGILVY November 2011 - September 2012
TELUS April 2008 - October 2010
Skills
Sales Operations, Sales, Customer Retention, Solution Selling, Direct Sales, Salesforce.com, Sales Process, Managed Services, Channel Partners, Account Management, SaaS, Cold Calling, Selling, Strategic Partnerships, Unified Communications, Partner Management, Prospect Research, Sales Presentations, Demand Generation, Lead Generation, Software Industry
Education
Concordia University
Political Science
FireFly Logistics Inc. June 2008 - Present
Lacrich Construction Inc. January 2007 - May 2008
Westower Communications Ltd. September 2001 - January 2007
Telus December 1999 - September 2001
Clearnet Inc. January 1996 - December 1999
Trylon Manufacturing Company Limited April 1982 - December 1995
Skills
Telecommunications, Wireless, GSM, CDMA, Project Management, Construction Management, Logistics Management, Steel Detailing, Business Development, Project Planning, Cellular Communications, LTE, Team Leadership, Management, UMTS
Education
Conestoga College 1979 — 1982
Technologist, Civil
Server-Centric Solutions Inc. April 1988 - Present
Adastra re Vale November 2012 - March 2013
Telus April 2012 - September 2012
Talisman Energy August 2011 - January 2012
Cenovus Energy September 2010 - July 2011
ATB Financial March 2010 - September 2010
Alberta Services October 2007 - December 2008
Pfizer February 1999 - August 2007
Grand&Toy 1996 - 2001
Canadian Information Systems Inc. April 1988 - October 1996
Skills
ETL, Informatica, Data Warehousing, Databases, SDLC, SQL Server, SAP, Data Modeling, Data Integration, Oracle SQL, Visual Basic, Database Design, VB.NET, Unix, Business Intelligence, PL/SQL, SQL, Oracle, Business Analysis, Microsoft SQL Server, Requirements Analysis, Integration, Software Project...
Education
Concordia University 1976 — 1979
Business Administration, Finance, General
TELUS August 2011 - Present
TELUS April 2008 - August 2011
TELUS July 2005 - April 2008
Skills
Telecommunications, Wireless, Solution Selling, Unified Communications, VoIP, MPLS, Telephony, Mobile Devices, IP, Managed Services, Product Management, Account Management, Team Leadership, Direct Sales, Project Management, Cisco Technologies, M2M, Broadband, LTE, Integration
Education
Concordia University 2001 — 2005
Bachelor, Electrical Engineering
Genetec May 2009 - November 2012
Genetec May 2008 - August 2008
Concordia University January 2008 - April 2008
TELUS July 2004 - April 2008
Skills
C++, Visual Studio, Software Engineering, C#, OOP, Programming, Object Oriented Design, Software Development, .NET, Multithreading, Software Design, Design Patterns, WCF, Agile Methodologies, Scrum, UML
Education
Concordia University 2004 — 2009
B. Eng
LEUCAN October 2011 - Present
Groupe Proaction November 2009 - Present
BELL November 2006 - November 2009
TELUS January 2002 - October 2006
Purolator Courier 1999 - 2002
forum de montreal 1996 - 1999
Skills
Leadership, Strategic Planning, Team Leadership, Start-ups, Sales, Marketing Communications, Negotiation, Management, Mergers, Public Speaking, Coaching, Business Development, Sales Operations, Sales Management, Team Building, Solution Selling, Project Management, Selling, New Business Development, Product Management, Management Consulting, Process Improvement, Business Strategy, Business Process..., Telecommunications, Sales Process, Pharmaceutical Industry, Business Analysis, Mergers & Acquisitions, Change Management, Strategy, Team Management, Organizational..., Account Management, Target Marketing, B2B, Marketing Strategy, Operations Management, Performance Management, Budgets, Strategic Partnerships, Cross-functional Team..., Forecasting, CRM, Executive Management, Business Planning, Competitive Analysis, Direct Sales, Product Marketing, Entrepreneurship
Education
Concordia University
MBA, Management
...
TELUS January 2015 - Present
Investors Group Financial Services Inc. March 2010 - January 2015
Sorrentinoes 1997 - 2007
Skills
Strategic Financial..., Estate Planning, Mutual Funds, Risk Management, Retirement, Investment Advisory, Retirement Planning, Critical Illness, Financial Planners, Succession Planning, Insurance, Wealth Management, Team Leadership, Wealth, Mortgage Lending, Financial Advisory, Investments, Finance, Strategic Planning, Investment Strategies, Financial Services
Education
Concordia University College of Alberta 2005 — 2008
B.Mgt
Concordia University College of Alberta 1998 — 2003
B.Sc, Chemistry
TELUS September 2011 - Present
McGill University- Development & Alumni Relations November 2009 - September 2011
Electronics & Radar Development Establishment (LRDE) - DRDO December 2008 - March 2009
Center for Military Airworthiness and Certification - DRDO May 2007 - June 2007
Skills
RF, UMTS, QoS, Project Management
Education
Concordia University 2015 — 2018
Master of Business Administration (MBA)
McGill University 2009 — 2011
MEng, Electrical Engineering
Shanmugha Arts, Science, Technology and Research Academy 2005 — 2009
B.Tech, Electronics and Communication
TeliWorx January 2014 - Present
Selectcom Telecom March 2013 - Present
GPS ON BOARD Inc. January 2011 - Present
Horiizon-Link January 2003 - December 2009
TELUS January 2001 - December 2003
Skills
Product Marketing, Sales Management, Marketing Strategy, Start-ups, Strategic Partnerships, Direct Sales, New Business Development, Business Development, Account Management, Sales Process, Competitive Analysis, Business Strategy, Solution Selling, Selling, Mobile Devices, Channel Partners, Wireless
Education
Concordia University 1974 — 1978
Economics, B.A.
McGill University
Business/Managerial Economics
VenueSpot Inc. February 2013 - Present
TELUS April 2011 - June 2011
TELUS July 2007 - April 2011
Skills
Event Management, Entrepreneurship, Strategy, Venture Capital, International Relations, Public Speaking, Start-ups, Business Development, Leadership, Online Marketplace, Networking, Team Leadership, Brand Development, User Experience, Strategic Partnerships
Education
Simon Fraser University 2006 — 2012
Bachelor of Business Administration (BBA), Beedie School of Business
Tsinghua University 2011 — 2012
International Student, School of Economics and Management
Copenhagen Business School 2011 — 2011
International Student, Summer University Program
Logi-D TECSYS February 2012 - Present
TELUS September 2011 - January 2012
Skills
Project Planning, Time Study, Catia, Continuous Improvement, Training, AutoCAD, Plant Layout, Arena Simulation..., Lean Manufacturing, Microsoft Excel, MS Project, Leadership, Team Leadership, Industrial Engineering, CATIA, Project Management
Education
Concordia University 2005 — 2011
B.Eng, Industrial Engineering
TELUS June 2015 - Present
TELUS June 2014 - Present
Saveurs du Lac Restaurant April 2012 - February 2014
Rogers Communications May 2011 - April 2012
StyleXchange October 2010 - June 2011
Skills
Time Management, Customer Service, Customer Experience, Teamwork, Merchandising, Sales, Social Networking, Event Planning, Retail, Public Speaking, Client Rapport, Project Management, Leadership, Data Entry, Fashion, Inventory Management, Hello Kitty..., Team Leadership, Microsoft Office, Microsoft Excel
Education
Concordia University
Bachelor of Commerce (B.Com.), Finance and Economics
TELUS May 2015 - Present
hybris November 2012 - May 2015
Berytech January 2010 - June 2010
Potech Consulting January 2009 - May 2009
Skills
MySQL, Linux, Unix, Servers, Security, Windows, CCNA, System Administration, Active Directory, Information Security, Penetration Testing, Networking, Vulnerability Assessment, Integration, TCP/IP, Computer Security, Firewalls, Network Security
Education
Concordia University 2011 — 2012
Master of Engineering, Information System Security
Université Saint-Joseph
Maitrise, Telecommunication
Universite Saint-Joseph
Licence en telecommunication
Lycée Franco-Libanais Verdun
Bacc Francais, Specialite physique chimie
YMCA NDG December 2013 - Present
TELUS June 2011 - Present
Wunderbar & Plateau Lounge December 2012 - Present
Joshua Perets September 2010 - July 2011
Pepsi Forum Sports Bar September 2008 - April 2010
Skills
Public Relations, Media Relations, Fashion, Sports Management, Organizational Behavior, Social Media, Event Planning, Facebook, Press Releases, Event Management, Social Networking, Social Media Marketing, Marketing Communications, Customer Service, Sales
Education
Concordia University 2012 — 2015
Bachelor of Arts (BA), Human Relations
Concordia University 2012 — 2014
Minor, Professional Writing
McGill University 2012 — 2012
Independent Studies, Sports Marketing
McGill University 2010 — 2011
Certificate, Public Relations
Concordia University 2008 — 2009
Independent Studies, Creative Writing Course
Dawson College 2005 — 2007
DEC, Cinema & Video Communications
Royal West Academy 2000 — 2005
IMS Brogan April 2015 - Present
Pfizer August 2013 - January 2015
Pfizer August 2011 - August 2013
Scotiabank January 2008 - August 2011
TELUS November 2004 - March 2008
Skills
Human Resources
Education
McGill University 2010 — 2012
Graduate Diploma, Human Resources Management
Concordia University 2004 — 2007
B. Comm., Double Major: Finance & Marketing
Thai Express Restaurant September 2007 - June 2015
CIBC July 2005 - July 2009
RBC June 2004 - June 2005
TELUS November 2003 - January 2005
Skills
Customer Service, Credit, Sales, Marketing Strategy, Mortgage Lending, Microsoft Office, Negotiation, Investments, Marketing, Banking, Financial Services, Wealth Management, Coaching
Education
Concordia University 2002 — 2005
Bachelor of Commerce (BCom), Finance, General
Vanier College 1999 — 2002
DEC, Commerce and Social Studies
TELUS November 2011 - Present
Skills
Team Building, New Business Development, Strategic Planning, Marketing Strategy, Negotiation, Marketing, Management, Mutual Funds, Coaching, Retirement Planning, Sales Management, Social Media Marketing, Investments, Leadership, Strategic Financial..., Sales, Finance, Financial Planning, Customer Service, Insurance, Team Leadership
Education
Conestoga College 2005 — 2008
Certification, Municipal Law Clerking
Conestoga College
Ontario Life Insurance LLQP
TELUS October 2012 - Present
H.H.D. Imports Inc. February 2010 - September 2012
Koodo Mobile May 2010 - June 2011
Skills
Time Management, Building Relationships, Sales, Marketing, Customer Service, Social Media Marketing, Direct Marketing, Market Research, Marketing Communications, Marketing Research, Social Media, Marketing Strategy, Leadership, Advertising, Teamwork, Event Planning, Online Advertising, Event Management, Direct Sales, Sales Management, Networking, Retail, Sales Operations, Telecommunications, Training, Team Leadership, Customer Satisfaction, Brand Management, Team Building, Coaching, Microsoft Word, Public Speaking, Trade Shows, Blackberry, Mobile Devices, PowerPoint, Sales Presentations, Customer Experience, Sales Process, Online Marketing
Education
OREA 2015 — 2016
Sales, Real Estate
Conestoga College 2008 — 2011
Advanced Diploma, Marketing
Ernst & Young, Geneva October 2010 - February 2014
Ernst & Young, Montreal May 2008 - October 2010
IBM consultant at Pfizer Canada August 2006 - January 2008
TELUS January 2006 - May 2006
Skills
Auditing, Internal Controls, IT Audit, Sarbanes-Oxley Act, Data Analysis, ISAE 3402, SSAE 16
Education
Concordia University 2007 — 2009
CA, Chartered accountancy
Concordia University 2003 — 2007
Bcomm, Accountancy
Kansai Gaidai University 2005 — 2005
Business
Canada Post / Postes Canada January 2014 - Present
LGB international January 2000 - Present
TELUS July 2006 - October 2008
Skills
French, Team Leadership, Project Management, Management, Procurement, Project Planning, Strategy, Business Strategy, Telecommunications, Team Management, Finance, Business Planning, Marketing Strategy
Education
Concordia University
B.A Arts, B.A Arts and Sciences, Major Political Science
TELUS April 2015 - Present
French Connection June 2014 - May 2015
LE CHÂTEAU November 2014 - November 2014
Artissimo Designs May 2013 - August 2013
Voxdata October 2011 - December 2011
BCBG Max Azria May 2010 - August 2010
Skills
Customer Service, Time Management, People-oriented, Recruiting, Communication Skills, Eagerness to Learn, Microsoft Excel, Outplacement, Screening Resumes, Customer Retention, SPSS, Microsoft Office, Microsoft Word, PowerPoint, Challenge Driven, Management, Human Resources, Job Description Creation, Problem Solving, Team Leadership, High Organizational..., Teamwork, Interviews, Sales
Education
Concordia University 2010 — 2014
Bachelor of Commerce (B.Com.), Major in Human Resources Management, Minor in Marketing
TELUS September 2014 - Present
iknowvations November 2012 - Present
TELUS July 2011 - Present
Ericsson Canada Inc November 2008 - July 2011
Concordia University September 2006 - December 2008
Concordia University September 2006 - August 2008
Matrox Electronic Systems Ltd September 2005 - December 2005
Infolytica Corporation May 2005 - September 2005
Second Cup January 2003 - March 2005
Skills
C++, SQL, Matlab, LTE, Windows, Testing, Analysis, TCP/IP, HTML, Linux, Microsoft Office, IP Multimedia Subsystem, SIP, Telecommunications, IP, UMTS, Troubleshooting, Integration, Network Design, Signal Processing, Optimization
Education
Concordia University 2006 — 2008
Masters of Applied Sciences, Electrical Engineering
Concordia University 2002 — 2006
Bachelor of Engineering with Great Distinction, Telecommunications
Marianopolis College 2000 — 2002
Diploma of Collegial Studies, Pure and Applied Science
Royal West Academy 1995 — 2000
Diploma, Sciences
GE Healthcare September 2013 - Present
TELUS November 2012 - September 2013
BlackBerry September 2012 - December 2012
Manulife Financial May 2011 - October 2012
Sanimax May 2012 - August 2012
Education
Conestoga College 2009 — 2013
Bachelor of Business Administration (BBA), International Business, 3.5
National Bank of Canada November 2014 - Present
Analysis Group April 2013 - July 2014
Concordia University January 2012 - October 2012
TD Insurance September 2011 - December 2011
Canadian International Development Agency May 2011 - September 2011
EDS Group January 2008 - May 2008
TELUS June 2007 - September 2007
TELUS June 2006 - September 2006
Skills
Economics, Risk Management, Econometrics, Financial Analysis, Financial Modeling, Data Analysis, Analysis, Microsoft Excel, Financial Risk
Education
Concordia University 2010 — 2012
Masters, Economics
Concordia University 2006 — 2009
Bachelors, Actuarial Mathematics
Marianopolis College 2004 — 2006
DEC, Health Sciences
Selwyn House School 1994 — 2004
DES
LoyaltyOne September 2015 - Present
Capit Media June 2014 - September 2015
Capit Media January 2013 - June 2014
Electronic Arts February 2012 - June 2012
TELUS May 2011 - September 2011
Environment Canada May 2009 - August 2010
Canadian Food Inspection Agency September 2007 - December 2008
Skills
Marketing Research, Market Analysis, Database Management, Marketing..., Microsoft Office, Photoshop, Wordpress, Facebook Marketing, Twitter Marketing, YouTube, C++, HTML 5, CSS3, Visual Basic, Project Management, Statistics, Customer Service, Team Management, Cross Functional Team..., Cross-functional Team..., Presentations, Financial Analysis, Public Speaking, Negotiation, Creativity, Laboratory Techniques, WordPress, Advertising
Education
Concordia University 2010 — 2012
Bachelor of Commerce, Marketing
University of Ottawa / Université d'Ottawa 2005 — 2009
Bachelor of Science, Biology (Honours) with a Minor in Business Administration
City of Burnaby June 2008 - Present
City of Burnaby 2008 - 2011
TELUS December 2004 - May 2008
Correlation Technologies Inc. June 2000 - December 2004
ISM-BC 1995 - 2000
Nortel Networks 1992 - 1995
Education
Concordia University 1988 — 1992
CompSci, Bachelor of Computer Science, System Architecture Option
Simon Fraser University 1985 — 1986
Science
Canadian Pacific Railway December 2012 - Present
IBM Global Services 2000 - December 2012
IBM Global Services 1997 - 2000
ISM 1992 - 1997
Telecom Canada 1989 - 1992
TELUS 1974 - 1989
Skills
Account Management, Customer Relations, Outsourcing, Financial Management, New Business Development, Customer Service, Sales Management, Negotiation, Contract Negotiation, Contract Negotiations, Operations Management, Offshoring, Consultative Selling, Program Management, Microsoft Office, Team Building, Customer Satisfaction, Business Planning, Team Leadership, Excel, Contract Management, Profit, SLA, PowerPoint, Service Delivery, Problem Solving, Strategic Planning, P&L, Business Solutions, Profitability, Telecommunications, Solution Selling, People Management, Mentoring, IT Service Management, IT Strategy, Business Management, IT Outsourcing, P&L Management, Cross-functional Team..., Team Management, Budgeting, Sales Process, Business Strategy, Process Improvement, Management, Change Management, Business Process..., Leadership, Sla
Education
Northern Alberta Institute of Technology 1974 — 1978
Communications Electrician, Communications Technology
Concordia University College of Alberta 1972 — 1974
Telus July 2014 - Present
Arrow Solutions June 2007 - June 2012
Skills
Quality Control
Education
Concordia University 1997 — 1999
Bachelor of Commerce, MIS
eXplorance October 2013 - Present
eXplorance November 2012 - Present
eXplorance April 2010 - October 2012
eXplorance Inc. October 2009 - April 2010
TELUS September 2007 - January 2009
Skills
Systems Analysis, Networking, Troubleshooting, Communication Skills, Project Management, System Design, SQL, Oracle 9i, Customer Service, Web Design, Java, C++, Object Oriented Software, Management, Sales, Salesforce.com, Team Leadership, Teamwork, English, French, Arabic, Flash, Photoshop
Education
Concordia University 2006 — 2009
Bachelor of Commerce (B.Com.), Management Information Systems, General
Samsung Electronics March 2008 - Present
TELUS May 2007 - February 2008
WFI September 2005 - March 2007
Skills
CDMA, HSPA, Wireless, UMTS, RF, EVDO, GSM, WCDMA, LTE, 4G, 3GPP, RF Engineering, Agilent, WiFi, Mobile Communications, UTRAN
Education
Concordia University 2002 — 2004
Master of Engineering (MEng), Electrical, Electronics and Communications Engineering
Guru Nanak Dev Engineering college
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
TELUS February 2010 - Present
TELUS Business Solutions January 2001 - January 2010
Education
TELUS 2007 — 2008
Business, Leadership NOW - TELUS
Concordia University
Urban Planning
TELUS April 2013 - Present
Aldo group April 2010 - April 2013
Aldo November 2008 - April 2010
Boutique RH June 2008 - November 2009
Skills
Retail, Customer Service, Team Leadership, Time Management, Analytical Skills, Microsoft Excel, Trend Analysis, PowerPoint, Teamwork
Education
Concordia University 2005 — 2008
Bachelor of Business Administration (B.B.A.), Finance, General
Concordia University
TELUS November 2008 - Present
TELUS Health Solutions 2008 - Present
Emergis a TELUS Company January 2008 - November 2008
Emergis November 2006 - January 2008
Emergis January 2006 - December 2006
Emergis 2003 - 2006
BCE Emergis August 2001 - 2003
Industrielle Alliance 1999 - July 2001
Skills
Account Management, Strategic Planning, Telecommunications, Management Consulting, Business Analysis, Solution Selling, Integration, Customer Service, Product Management, Team Leadership, Project Management, Change Management, Business Strategy, Unified Communications, Leadership, DES, Contract Negotiation, Wireless, Program Management
Education
Concordia University 1996 — 1999
Shaw Communications February 2013 - September 2013
AT&T November 2011 - February 2013
TELUS October 2010 - November 2011
Excel Telecommunications September 2008 - October 2010
CGI November 2007 - September 2008
IBM September 2005 - September 2007
Bell Sympatico August 2005 - September 2005
Skills
DCS, TCP/IP, VPN, Switches, Firewalls, Network Administration, Cisco Technologies, Nortel, LAN-WAN, Red Hat Linux, Bilingualism, AutoCAD Architecture, Avaya IP Telephony, Wireless Networking, Nortel Meridian, CCNA, HP, Load Balancing, Catalyst Switches, Cisco Certified, Telecommunications, Unix, Cisco Routers, Cisco Nexus, VLAN, MPLS, Troubleshooting, IP, OSPF, Juniper, Routers, Solaris, AutoCAD, Data Center, Technical Support, VMware, Servers, H2S Alive, BGP, VoIP, Networking, DNS, Infrastructure, WAN, Integration
Education
Southern Alberta Institute of Technology 2013 — 2014
Certificate of Achievement, Fourth Class Power Engineering
Concordia University 2006 — 2008
Bsc, Computer Science: Information System
St. Louis Community College 2001 — 2004
AAS, Computer Network Specialist
A Y M Custom Homes Inc. January 2002 - Present
TELUS 1997 - 2002
Education
Concordia University College of Alberta
TELUS September 1989 - Present
Skills
Graphic Design, In-house Design, Adobe Illustrator CS6, Indesign CS6, Adobe Photoshop CS6, Identity Guidelines, Mac + PC, Banner Designing, Trade Show Signage, Portable Displays, Vinyl Banners, Pop-up Displays, Outdoor Signs, Vehicle Wrap Design, Point-of-purchase..., Letterhead, Bumper Stickers, Tote Bags, Shopping Bags, Retail Packaging, Packaging Graphics, POP design, Invites, Traditional Print, Quick Turnaround, Presentation Folders, Mouse Pads, Mugs, Specialty Items
Education
Concordia University 1986 — 1989
Bachelor of Arts (BA), Graphic Design
TELUS Director Client CareTelus Mobility1998 - Present
TELUS Communications 1998 - Present
TELUS April 2006 - January 2008
Education
Concordia University 1991 — 1999
BCom, Management Information System
TELUS April 2013 - Present
BMO 2012 - 2012
TELUS 2011 - 2012
North American Construction Group September 2010 - September 2011
IBM September 2009 - August 2010
Skills
VMware, Active Directory, Windows Server, ITIL, Disaster Recovery, Servers, Cisco Technologies, Data Center, VMware ESX, DNS, Firewalls, CCNA
Education
Concordia University College of Alberta 2007 — 2009
Masters In Information System Security Management, Information Security
Usman Institute Of Technology 2000 — 2004
Bachelor of Engineering (B.E.), Computer Systems
Peer 1 Hosting and Cogeco Data Services May 2014 - Present
Private IT firm January 2013 - March 2014
TELUS August 2012 - January 2013
HFCL December 2009 - May 2010
Ericsson January 2009 - May 2009
Skills
MySQL, SIP, CCNA, Cisco Technologies, GSM, WAN, Matlab, RTP, IP, Core Java, Red Hat Linux, Router Configuration, Python, Powershell, Cisco VoIP, Java Servlets, Debian/Ubuntu, LAN, IP Networking, VOIP application, MPLS, DMVPN, TCP/IP, VPN, Networking, Switches, Servlets, OSPF
Education
Concordia University 2010 — 2012
Master's in Engineering, Computer Networks
Punjab Technical University 2005 — 2009
Bachelor of Technology (B.Tech.), Electronics & communications
TELUS June 2013 - Present
LivingSocial November 2012 - July 2015
Yellow Pages Group / Groupe Pages Jaunes – Canada January 2012 - November 2012
Opus Hotel-Koko Restaurant-Kabana Supperclub. 2009 - 2012
Apple Canada August 2009 - August 2010
Skills
Online Advertising, Advertising Sales, SEM, Social Media Marketing, Advertising, Online Marketing, Digital Marketing, Marketing Strategy, Digital Media, SEO, Mobile Marketing, Marketing Communications, Google Adwords, PPC, New Business Development, Account Management, New Media, B2B, Email Marketing, Lead Generation
Education
Concordia University 2003 — 2009
Bacc, Human Relations/Applied Human Sciences
Dawson College 2000 — 2002
Bachelor of Arts (BA), Social Sciences
TELUS February 2013 - Present
VRX Studios 2008 - 2012
Oceanwide 2001 - 2008
Skills
Quality Assurance, Agile Methodologies, Requirements Analysis, Business Analysis, Visio, MS Project, Leadership, Public Relations, Sparx Enterprise..., UML language, Project Management, Process Improvement, Facilitations, Negotiation, Full project lifecycle..., Software Project..., Scrum, Databases, SharePoint, PMP, Program Management, Agile Project Management, SDLC, Change Management, Integration, Product Management, Facilitation, Microsoft Project
Education
UC Berkeley 2012 — 2013
Diploma, Project Management
IBM IT education services 2005 — 2005
Certificate, Web testing
Concordia University
Bachelor of Commerce, Management Information Systems (MIS)
Islamic Azad University
Bachelor of Arts, Translation
Better Bedtime 2015 - Present
OSCIA August 2010 - June 2015
TELUS March 2006 - July 2010
Skills
Sales, Advertising, Public Relations, Social Media Marketing, Event Management, Time Management, Microsoft Excel, Marketing Communications, Marketing Strategy, Social Media, Customer Service, Market Research, Leadership, Business Development, Account Management, Project Planning, Marketing, Sleep Consulting
Education
Wilfrid Laurier University 2008 — 2011
B.A, Business, History and Religion
Conestoga College 2006 — 2008
Diploma, Advertising
telus March 2002 - Present
Skills
Telecommunications, CDMA, LTE, Cellular Communications, Wireless, 4G, GSM, Troubleshooting
Education
Concordia University 2000 — 2003
Bachelor degree, Urban studies
TELUS August 2015 - Present
TELUS January 2011 - August 2015
TELUS June 2007 - January 2011
Telus Mobility January 2004 - June 2007
Telus Mobility January 2003 - January 2004
Telus Mobility January 2000 - January 2002
Skills
Wireless, Solution Selling, Strategy, Telecommunications, Account Management, New Business Development, Business Development, Customer Experience, Direct Sales, IT Strategy, Managed Services, Management, Mobile Devices, Pricing, Product Management, Program Management, Retail, Sales, Team Leadership
Education
Dalhousie University 1996 — 1998
MBA, Marketing and MIS
Concordia University 1992 — 1996
Bachelor of Commerce, Major - Marketing; Minor - Transportation and Distribution Managment
TELUS March 2015 - Present
TELUS October 2012 - March 2015
TELUS October 2010 - October 2012
TELUS May 2010 - October 2010
TELUS April 2007 - May 2010
TELUS Communications 1998 - 2002
Skills
Telecommunications, IP, Call Center, VoIP, Wireless, Network Design, Customer Experience, Team Leadership, IPTV, Telephony, TCP/IP, Project Planning, MPLS, Mobile Devices
Education
Concordia University College of Alberta
TELUS 2010 - Present
TELUS 2008 - 2010
TELUS 2005 - 2008
TELUS 2003 - 2005
Club Monaco 1997 - 2000
Skills
Wireless, Telecommunications, Call Center, Customer Experience, Team Leadership, IP, Call Centers, Sales, Service Delivery, Software Documentation, Management, Project Management, Process Improvement, Vendor Management, Product Management
Education
Concordia University 1999 — 2003
Undergrad, Bachelor of Commerce
TELUS March 2011 - Present
TELUS January 2008 - March 2011
TELUS January 2006 - December 2008
Skills
ITIL v3 Foundations..., Project Management, Building Customer..., Real Estate, Real Estate Financing, Commercial Real Estate, Solution Selling, Customer Satisfaction, Business Process, Enterprise Software, ITIL, Management, Sales, Telecommunications, Process Improvement
Education
Dawson College
Business Administration and Management, General
Lasalle College 2007 — 2008
Real Estate
Concordia University
TELUS January 2014 - Present
TELUS April 2012 - Present
Bell January 2011 - 2012
Wirewerks June 2010 - 2010
Skills
Team Leadership, Project Planning, Telecommunications, Sales Management, New Business Development, Sales, Leadership, Customer Service, Direct Sales, Negotiation
Education
Concordia University 1992 — 1996
Undergrad, Commerce and business
NetSuite April 2015 - Present
TELUS February 2014 - April 2015
Research In Motion May 2012 - February 2014
Research In Motion January 2011 - May 2012
Netflash Internet Solutions August 2010 - January 2011
Ericsson Canada Inc September 2006 - May 2007
Skills
Java, C++, Fortran, Qt, QML, C, Software Design, Test Automation, Testing, Software Engineering, Object Oriented Design, Selenium, JUnit, Eclipse, Python, Quality Assurance, QTP
Education
Concordia University 2005 — 2010
Bachelor, Electrical Engineering
scholastica
Brookfield Renewable Energy Group 2014 - 2015
TELUS July 2012 - August 2014
IBM Canada Ltd. March 2011 - July 2012
Skills
Windows, Troubleshooting, System Administration, Windows 7, Operating Systems, Linux, SQL, Databases, Active Directory, Microsoft Office, Microsoft Excel, PowerPoint, Google Apps, Google API, Google apps manager, EAM Maximo - IBM, Windows Server, Technical Support, Security, Network Security
Education
Concordia University 2011 — 2013
Specialization, Biophysics
Université de Montréal 2008 — 2009
Associate of Science (AS), Gerontology
Universidade de Brasília 2000 — 2006
Doctor of Dental Medicine (D.M.D.), Doctor in Dental Surgery (DDS)
Ministry of External Relations of Brazil 2006 — 2006
Certificate of Attendance, Justice System and Human Rights, -
Royal LePage Real Estate Professionals March 2000 - Present
Intuit 2006 - 2008
TELUS 1999 - 2006
Skills
Condos, Real Estate, Foreclosures, Residential Homes, Townhomes, Relocation
Education
Concordia University College of Alberta
Highschool
University of Alberta
Bachelor of Arts, Recreation Administration
Jewish General Hospital February 2010 - Present
TELUS July 2011 - June 2012
Fido Solutions October 2009 - January 2011
Skills
Microsoft Excel, Microsoft Office, Research, PowerPoint, Microsoft Word, Data Analysis, Customer Service, Marketing Research, Online Research, Outlook, Social Media, Qualitative Research, Data Entry, Access, Quantitative Research
Education
Concordia University 2010 — 2015
Economics, Economics
Dawson College 2007 — 2010
International Business
TELUS March 2008 - Present
Gap Inc. August 2007 - March 2009
Skills
Customer Service, Retail, Inventory Management, Wireless, Sales Management, Merchandising, Sales Targets, Wireline, Telecommunications, Coaching, Wireless Solutions, Customer Relations, Customer Satisfaction, Stores, Budgeting, Profitability, Hiring, Promotions, Scheduling, Accountability, Microsoft Office, Selling, Retail Management, Customer Experience, Leadership, Sales Operations, Customer Retention, Sales, Direct Sales, Mobile Devices, Account Management, Sales Process, Cross-functional Team..., Competitive Analysis, Product Marketing, Team Building, Team Management, Management, Call Centers, Time Management
Education
Conestoga College
University of Waterloo
Telus May 2014 - Present
Loblaw Companies Limited August 2011 - December 2013
Loblaw Companies Limited October 2010 - August 2011
Skills
IT Strategy, IT Service Management, BMC Remedy, Incident Management, Troubleshooting, Team Leadership, ITIL, Change Management, Problem Management, Windows, Software Documentation, Visio, Business Process..., IT Operations, Management, Teamwork, Call Centers, Active Directory, Customer Satisfaction, Customer Service, Service Management, Service Desk, Process Improvement, IT Management
Education
Concordia University 2001 — 2002
Incomplete, Independant Student
Dawson College 1996 — 1999
Diploma, Social Sciences
Moroccanoil January 2015 - Present
Moroccanoil April 2013 - Present
TELUS September 2006 - March 2013
St James Translation Services 2003 - 2011
NAV CANADA June 2004 - May 2006
Mercedes Benz USA September 1999 - August 2002
Skills
Project Management, Telecommunications, Business Analysis, Computer Hardware, Team Leadership, Microsoft Office, Process Improvement, Business Process..., telecom, Service Delivery, ITIL, Six Sigma, SQL, Commercial Aviation, UML, Siebel, Technical Training, Business Planning, Technical Writing, Problem Solving, Innovation, Risk Management, Business Process, IT Service Management, Requirements Analysis, Call Centers, IT Management, Quality Assurance, Business Intelligence, Team Management, Vendor Management, Program Management
Education
Concordia University 2008 — 2012
Bachelor of Science (BSc), Computer/Information Technology Administration and Management
Concordia University 2008 — 2012
Bachelor of Science (B.S.), Computer Science
TELUS August 2014 - Present
TELUS January 2012 - Present
TELUS July 2009 - December 2011
TELUS March 2010 - October 2010
TELUS June 2006 - July 2009
TELUS 2007 - 2009
Education
Project Management Institute
PMP Certification, Project Management
Concordia University 1995 — 1999
B.A
TELUS June 2013 - Present
Zellers April 2011 - January 2013
Zellers February 2012 - October 2012
Hudson's Bay Company September 2010 - March 2011
Skills
Store Management, Merchandising, Loss Prevention, Visual Merchandising, Store Operations, Retail, Inventory Control, Planograms, Profit, Inventory Management, Assortment, Shrinkage, Talent Acquisition, Conflict Resolution, Strategic Planning, Business Planning, Development Of Employees, Team Leadership, Market Analysis, Computer Proficiency, Online Communications, Associate Development, Team Building, Bilingual Communications, Problem Solving, Human Resource Planning, Performance Management, Retail Sales, Customer Service, P&L Management, Leadership, Sales, Operations Management, Time Management, Hiring, New Store Openings, New Store Development, Employee Training, Management, Driving Results, People Development, Multi-unit, POS, Customer Experience, Customer Satisfaction, Department Stores, District Management, Merchandise Planning, Succession Planning, P&L
Education
Conestoga College
FHCI
HBC
TELUS March 2015 - Present
TELUS June 2012 - March 2015
TELUS March 2005 - June 2012
TELUS Communications March 2000 - March 2005
Williams July 1998 - March 2000
Nortel Networks / TTS Meridian Systems July 1997 - July 1998
Skills
IP, VoIP, Telecommunications, Network Design, Network Troubleshooting, Network Architecture, Network Engineering, Cisco Technologies, Avaya Technologies, Quality of Service - QoS, LAN Switching, Split MultiLink..., Routing Protocols, Fiber Optic Networks, 10G Ethernet, Ethernet IP, Catalyst Switches, Telephony, Cisco IOS, Switches, Avaya Shortest Path..., Avaya Fabric Connect, IP Multicast, Video over IP, Polycom Video, Wireless Networking, Wireshark
Education
Concordia University
Bachelor's degree, Physical Geography
Vanier College
D.E.C
The Firearms Safety Works April 1998 - Present
TELUS April 1999 - October 2002
Edmonton Telephones (TELUS) April 1974 - September 1998
Education
Concordia University College of Alberta 1995 — 2002
Bachelor's degree, History
Vanier College April 2010 - Present
Vanier College April 2009 - April 2010
TELUS April 2008 - February 2009
Best Buy April 2005 - August 2008
Education
Concordia University 2005 — 2008
BA, Linguistics
Vanier College 2003 — 2005
DEC, Social Science, Major Child Studies
Vanier College October 2011 - Present
TELUS March 2008 - March 2012
Best Buy March 2005 - June 2008
Skills
Customer Service, Tax, Customer Retention, Microsoft Office, Microsoft Excel, Team Leadership, Public Speaking, Coaching, Microsoft Word, Social Media, Strategic Planning, PowerPoint, Outlook, Project Management
Education
Concordia University 2006 — 2010
B.A., Child Studies
TELUS January 2015 - Present
HP Enterprise Services May 2013 - January 2015
HP Enterprise Services January 2011 - May 2013
Skills
Agile Methodologies, Requirements Analysis, IT Service Management, ITIL, Integration, Telecommunications..., CCNA, CCNP, Wireless & WLAN, VoIP, Layer 2 & 3 Switching, TCP/IP, VPN, MPLS, Firewalls and Security, Windows Server, Troubleshooting, QA, IT Business Analysis, Consultant & Adviser, Virtualization, Data Center, Solution Architecture, Business Analysis, HP, Networking, Wireless, Cloud Computing, Linux
Education
Ecole Polytechnique de Montreal
Concordia University
Essec Business School Paris / ESSEC MBA
HEC Montréal
HEC School of Management / HEC Paris