TELUS Company
Industry: Telecommunications company
DescriptionTelus Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Customer service: 00 1 416-940-5995 Headquarters: Vancouver, Canada Revenue: 12.5 billion CAD (2016) Subsidiaries: Koodo Mobile, Telus Mobility, Telus TV,
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6,099 TELUS employees in database. Find out everything there's to know about TELUS employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TELUS Employees
Samsung Telecommunications America April 2013 - Present
TELUS August 2008 - April 2013
China Unicom February 2002 - September 2006
Skills
CCNA, Planet EV, Safety Code 6, Visual Basic Programming, CDMA2000, UMTS(HSPA), LTE, Microsoft Office, Visual C++, OPNET, actix (DT analysis), HSPA, 2G, UMTS, WiFi, iDEN, Network Design, Wireless Networking, RF, CDMA, EVDO, RF design, TEMS Investigation, Network Optimization, GPRS, Optimization, Telecommunications, Microwave, Drive Test, 3G, TEMS, Edge, Antennas, HSUPA, RF Engineering, 4G, Network Performance, BSS, RF Planning, Wireless, Mobile Communications, 3GPP, Cellular Communications, Transmission, Actix, HSDPA, Communications Audits, WCDMA, GSM, MapInfo
Education
University of Alberta 2009 — 2011
Master of Science, Internetworking
Northern Alberta Institute of Technology 2007 — 2008
Diploma, Telecommunication
Dalian Maritime University 1999 — 2002
M.Eng, Communication and Information Systems
Dalian Maritime University 1994 — 1998
B.Eng, Navigation and Communication System
Western Management Consultants August 2012 - April 2014
Dress for Success Vancouver June 2010 - March 2014
CHC Helicopter July 2011 - July 2012
TELUS July 2010 - April 2011
Canadian Tire Corporation January 2007 - March 2009
Canadian Tire Financial Services January 2000 - December 2006
Baylis & Associates September 1998 - December 1999
Skills
HR Strategy, Performance Management, Employee Relations, Organizational Design, Change Management, Compensation, Coaching, Succession Planning, Executive Coaching, Organizational..., Talent Management, Employee Engagement, Leadership Development, Personnel Management, HRIS, Recruiting, Executive Management, Leadership, Management, Human Resources, Management Consulting, Talent Acquisition, Deferred Compensation, Technical Recruiting, Strategy, Executive Search, HR Policies, Process Improvement, Career Development, Program Management, Team Leadership, Workshop Facilitation, Onboarding, Consulting, Interviews, Workforce Planning, Strategic HR, HR Consulting, Culture Change, Organizational..., Labor Relations, Career Management, Management Development, HR Transformation, Employer Branding, Hiring, Sourcing, Performance Improvement, Governance, Executive Development
Education
DePaul University 2002 — 2003
Certificate, Organization Development
University of Toronto 1990 — 1991
MSW, Social Work
Niagara University 1988 — 1990
BSSW, Social Work
TELUS March 2014 - Present
TELUS April 2012 - March 2014
TELUS Communications September 2010 - May 2012
TELUS May 2009 - September 2010
TELUS 2007 - 2009
TELUS 2003 - 2006
TELUS 2002 - 2003
Skills
Skilled communicator, Inspired leader, Strategic thinker, Wireless, Strategic Thinking, Telecommunications, Cross-functional Team..., Product Management
Education
Dalhousie University 1998 — 2001
Bachelor of Electrical Engineering
Mount Allison University 1993 — 1998
Bachelor of Commerce
RHS
Bell November 2011 - Present
TELUS February 2011 - October 2011
TELUS April 2010 - January 2011
TELUS August 2008 - March 2010
Merisel 1995 - 2000
Skills
Workforce Management, Contact Centers, Call Centers, Customer Experience, Telecommunications, Account Management, Business Process..., Software Design, Team Building, Business Strategy, Business Analysis, Product Management, Business Planning, Vendor Management, Budgets, Team Leadership, Forecasting, Process Improvement, Outsourcing, Cross-functional Team..., Customer Satisfaction, IVR, CRM, Wireless, Solution Selling, Team Management, Service Delivery, Managed Services, Unified Communications
Education
DeVry Institute of Technology 2012 — 2014
Bachelor of Science (B.Sc.), Computer/Information Technology Administration and Management
Eat It Up Media January 2015 - Present
Eat It Up Media February 2014 - January 2015
TELUS April 2013 - August 2014
Reitmans April 2010 - April 2013
Laura Canada October 2008 - April 2010
Skills
Photoshop, Illustrator, InDesign, Advertising, Illustration, Marketing, Art, Leadership, Microsoft Office, Teamwork, Customer Service, Social Media Marketing
Education
Concordia University 2012 — 2016
Bachelor of Commerce, Marketing
Dawson College 2009 — 2012
Illustration and Design, DEC
laurenhill academy
Telus Mobility February 2010 - Present
Telus June 2005 - June 2010
Skills
Customer Experience, Telecommunications, Performance Management, Call Centers, Customer Retention, Employee Engagement, Business Analysis, Team Leadership, Vendor Management, Account Management, Process Improvement, CRM, Customer Satisfaction, Team Management, Coaching
Education
Dawson College 1994 — 1996
Hudson High School 1989 — 1994
Hewlett-Packard November 2009 - Present
TELUS June 2006 - June 2009
Rogers Communications September 2001 - June 2006
Skills
ITIL, Unix, Virtualization, IT Service Management, Solaris, Data Center, Enterprise Architecture, SDLC, Solution Architecture, Infrastructure, Storage Area Networks, Linux System..., Unix Operating Systems, Database Administration, Applications, Storage, Red Hat Linux
Education
Dalian University of Technology 1993 — 1996
Master's degree, Computer Science
Go4Objectives Ltd September 2014 - Present
Qnet, Coquitlam Optical Network Corporation March 2007 - August 2014
TELUS July 2007 - February 2008
Osborne group, Vancouver Canada February 2006 - June 2007
EHMC November 2002 - January 2006
OBR Rotterdam January 2004 - October 2005
Ish GmbH January 2002 - October 2002
@Home Benelux January 1999 - December 2001
Energis 1998 - 1999
Enertel 1997 - 1998
Skills
Telecommunications, Data Center, Networking, Program Management, IP, Fiber Optics, Management, Start-ups, Strategy, Business Analysis, ITIL, Project Management, VoIP, Broadband, Project Planning, Change Management
Education
TU Delft 1999 — 2000
Master, Telcommunications
HTS Rotterdam 1980 — 1983
BcS, Electronics
Compugen Inc August 2014 - Present
TELUS February 2011 - June 2014
Skills
Unified Communications, Telecommunications, Wireless, Solution Selling, Managed Services, Direct Sales, Channel Partners, Cisco Technologies, Customer Experience, IP, MPLS, Sales Management, Sales Process, Telephony, VoIP, Mobile Devices
Education
DeVry Institute of Technology 1999 — 2002
Bachelor's degree, Electrical and Electronics Engineering
TELUS August 2014 - Present
Rogers Communications December 2013 - July 2014
Rogers Communications June 2013 - November 2013
Rogers Communications January 2013 - May 2013
Rogers Communications September 2012 - December 2012
Loblaw Companies Limited November 2011 - August 2012
TTC May 2011 - October 2011
TTC October 2010 - May 2011
TTC May 2010 - September 2010
GO Transit May 2009 - August 2009
Skills
Analysis, SQL, Data Analysis, Microsoft Excel, SAP, VBA, Business Analysis, Databases, Financial Analysis, Management, Database Design, Database Administration, Business Strategy, Financial Modeling, Business Intelligence, Project Management, Excel, Microsoft SQL Server, Finance, Financial Management, Risk Management, SAS, Budgeting, ERP, Oracle, WebFOCUS, Toad, Teradata, SharePoint, Business Process..., Requirements Gathering, SDLC, EPM
Education
Dalhousie University 2009 — 2010
MBA, Finance
York University 2004 — 2008
BAS, Bachelor of Administrative Studies: Finance
Your Design October 2014 - Present
Minuteman Press September 2013 - Present
Bconnected September 2008 - September 2013
Telus November 2005 - February 2007
Skills
New Business Development, Sales, Account Management, Leadership, Entrepreneurship, Management Consulting, Networking, Marketing Strategy, B2B, Customer Service, Online Advertising, Sales Management, Strategic Planning, Business Networking, Small Business, Time Management, Business Planning, Marketing, Online Marketing, Business Development, Team Building, Sales Process, Coaching, Direct Sales, Solution Selling, Strategy, Team Leadership, Public Relations, Social Networking, Event Management, Selling, Training, Marketing Communications, Management, Seminars, Social Media, Social Media Marketing, Email Marketing, Lead Generation, Start-ups, Cold Calling, Negotiation
Education
Dalhousie University 1987 — 1991
BA, Sociology and Political Science
TELUS April 2014 - Present
TELUS July 2007 - April 2014
Skills
ITIL v3 Foundations..., Blackberry, HTML, Microsoft Office, Photoshop, Call Center, Business Process, Wireless, Training, Telecommunications, Team Leadership, Project Planning, Customer Service, Customer Satisfaction, Call Centers, Sales, Coaching, Customer Experience, Business Analysis, Management, Project Management, Troubleshooting
Education
Concordia University - John Molson School of Business 2004 — 2007
Bachelor of Commerce, International Business
Dawson College 2001 — 2004
DEC, Commerce
Briana Tomkinson Consulting 2014 - Present
Tenth To The Fraser October 2008 - Present
Hyack Interactive 2010 - 2014
Dare November 2010 - June 2011
Royal City Farmers Market June 2008 - January 2011
Fjord Interactive July 2008 - November 2010
TELUS November 2006 - July 2008
TELUS September 2006 - November 2006
TELUS July 2005 - August 2006
CanWest MediaWorks 2001 - 2005
Skills
Social Media Marketing, Marketing Strategy, Content Development, Web Editing, Blogging, Editing, Writing, Presenter, Digital Strategy, Social Media, Digital Marketing, Social Networking, Strategy, New Media, Web Design, Marketing, Mobile Devices, Journalism, Content Strategy, Interactive Marketing, Digital Media, Facebook, Integrated Marketing, Product Management, SEO, Web Analytics, Web Content, Web Content Management, Copywriting, Content Management, Strategic Communications, Online Marketing
Education
Douglas College 1999 — 2001
Diploma, Print Futures Professional Writing
Deloitte Canada May 2015 - Present
Devon Energy January 2013 - April 2015
Devon Energy December 2012 - April 2015
Devon Energy September 2008 - January 2013
Devon Energy 2008 - February 2009
OPENTEXT April 2006 - September 2008
TELUS 2002 - 2005
Skills
SharePoint, Integration, Livelink, Enterprise Content..., Business Process, Document Management, Oil & Gas Industry, Requirements Analysis, Requirements Gathering, Information Management, SAP, Microsoft SQL Server, Software Documentation, Databases, SAP Implementation, Troubleshooting, Solution Architecture, Enterprise Software, Records Management, Livelink/SharePoint..., Testing, Windows Server, IIS, Kofax, ERP, Quality Center, xECM, Windows Server 2008, Windows Server 2003, Oracle SQL, MS SQL, Brava, AdLib, Business Objects, SAP Integration, DocuLink, BulkLoader Utillities, Opentext Archive Server, Brio, Web Reports, Transmittals Modules, LLintegration, SAP WCM, SAP Transport Express, HP Quality Center, LOTO, TAR, P&ID, Smart Plant..., Capstone RBMI
Education
DeVry Institute of Technology 2000 — 2003
BSC, Computer Science
Lester B. Pearson High School 1996 — 1998
Diploma, High School
SAP Courses
GoodLife Fitness April 2015 - Present
ISL Digital Marketing May 2013 - September 2014
TELUS May 2008 - May 2013
Staples Business Depot February 2008 - May 2008
Skills
Customer Satisfaction, Account Management, Management, CRM, Troubleshooting, Blackberry, Customer Service, Microsoft Office, Call Centers, Sales, Team Leadership, Solution Selling, Direct Sales, Salesforce.com, Customer Experience, Telecommunications, Wireless, Sales Process, Mobile Devices, Customer Retention, Cloud Computing, Product Management, Managed Services, B2B, Mobile Technology, Sales Operations, Sales Management, Business Analysis, Business Development, Vendor Management, New Business Development, Product Marketing, Sales Presentations, Competitive Analysis, Team Management, Key Account Management, Project Management, Leadership, Cold Calling, Team Building, Online Marketing, Business Strategy, SEO, Marketing Strategy, Online Advertising, Social Media Marketing, Strategic Planning, Web Analytics
Education
Saint Mary's University 2007 — 2013
Bachelor of Science (BSc), Computer Science
Dalhousie University 2012 — 2012
Auburn Drive High School 2004 — 2007
High School Diploma, French Immersion
GBS Communications - One of Canada's Largest TELUS Dealers July 2013 - October 2014
TELUS April 2008 - July 2013
Rogers Communications 2001 - 2008
Delphi Solutions April 2000 - April 2001
Lanier Worldwide 1985 - 2001
Skills
Customer Experience, Sales Operations, Sales Management, Solution Selling, Direct Sales, Wireless, Sales Process, Unified Communications, Managed Services, Telecommunications, Sales, Account Management, Salesforce.com, Channel Partners, Mobile Devices, MPLS, VoIP, Strategic Partnerships, Call Centers, Customer Retention, Telephony, Selling, Product Management, B2B, Management, Business Development, Business Strategy, Workflow Management, Employee Training, Team Leadership, New Business Development, CRM
Education
Cornell University
Bachelor of Science (BSc), Business Administration and Management, General
The University of Reading
MBA incomplete
Digital Boundary Group January 2015 - Present
Barrie Police Service February 2007 - January 2015
pavliks.com June 2005 - February 2007
Like New Computers December 2004 - June 2005
TELUS May 2004 - December 2004
Absa April 2002 - February 2004
Skills
Microsoft Servers, HP Networking, Virtualization, Active Directory, Microsoft Exchange, Checkpoint Security, Blackberry Enterprise..., Two-factor..., PKI, Symantec Endpoint..., Network Security, Wireless Networking, VPN, System Deployment, Helping Others Succeed, IIS, Security, Switches, Windows XP, Hardware, Group Policy, Operating Systems, Technical Support
Education
Damelin 2000 — 2001
PC Engineering
Pretoria Boys High School 1998 — 1999
Consulting - Leigh Consulting January 2013 - Present
Kwantlen Polytechnic University May 2004 - Present
MRX Solutions 2001 - 2006
Point Roberts Marina May 2003 - August 2003
Sideware Systems Inc., 2000 - 2001
TELUS 1998 - 2000
TELUS 1996 - 1998
Eastlink 1993 - 1996
Air Canada 1989 - 1993
Petro-Canada 1983 - 1989
Skills
Public Speaking, Leadership, Marketing, Project Management, Social Media, Entrepreneurship, Business Strategy, Strategy, Sales, Budgets, Management, Business Development, Strategic Planning, Teaching, Research, Negotiation, Product Management, Coaching, CRM, Training, Sales Operations
Education
Investment Funds Institute of Canada (IFIC) 2013 — 2013
Canadian Investment Funds Course, Mutual Funds, Distinction
Insurance Council of British Columbia 2013 — 2013
LLQP - Life Licensing Qualification Examination, Life Insurance, Distinction
Canadian Marketing Association 2011 — 2011
Digital Marketing Certificate, Digital Marketing, Distinction
Professional Development Programs 1985 — 1995
Various, Financial Planning & Management
Candian Securities Institute of Canada 1987 — 1988
CSC, Investments
Dalhousie University 1981 — 1983
MBA, Finance, Marketing & Int'l. Business
University of New Brunswick 1975 — 1979
B.Sc. - Honours, Biochemistry - Honours
TELUS October 2011 - Present
TELUS February 2011 - October 2011
TELUS May 2009 - February 2011
TELUS June 2007 - May 2009
TELUS August 2005 - June 2007
TD Bank Group November 2001 - August 2004
Skills
Team Leadership, Customer Experience, Development & delivery..., Instructor-led Training, Social Media, Training, Performance Management, Team Management, Telecommunications, Coaching, Call Centers, Process Improvement, Troubleshooting, Business Analysis, Web Design, Offshoring, Outsourcing, Help Desk Support, Management Consulting, Program Management
Education
Dawson College 2000 — 2001
Office Systems Technology
TELUS 2008 - Present
Consultant 9099-2330 Quebec Inc April 1980 - Present
SNC-Lavalin, Inc. March 1979 - April 2008
Nexacor Profac SNC-Lavalin March 2000 - March 2008
Microcell Connexions 1997 - 1999
Skills
Wireless, Telecommunications, CDMA, LTE, Project Management, UMTS, Construction Management, Construction, Cellular Communications
Education
Dawson College 1978 — 1981
DEC, Electronics
Vanier College 1978 — 1981
DEC, Computers
St-Pius X Comprehensive High School 1973 — 1978
Toyota (TMMC) January 2015 - Present
Sierra Systems July 2014 - October 2014
H & R Block March 2012 - January 2014
Kelowna Community Resources October 2009 - July 2010
Xentel DM, Calgary, AB January 1998 - January 2008
TELUS 1997 - 1997
Skills
VoIP, .NET Architecture, SQL Server, IIS, WebServices/SOA, Client/Server Dev, Web App Dev, Telephony..., Dashboard Reports, ServiceNow, ETL, CRM, Classic ASP, ASP.NET (C#,VB), TSQL (SP/Trigger/..., HTML/HTML5, VB/JavaScript, JQuery, XML/AJAX, SQL Server - SQL SSMS -..., Adobe Photoshop, Software Development, Web Applications, Project Management, System Deployment, Visio, Visual Basic, Microsoft SQL Server
Education
DeVry Institute of Technology 1996 — 1998
Bachelor of Science; High School Diploma, CIS
JH Picard High School
Reliance Jio Infocomm Ltd. August 2014 - Present
TELUS October 2012 - July 2014
TELUS June 2010 - September 2012
TELUS December 2008 - May 2010
TELUS October 2006 - December 2008
Rogers April 2000 - October 2006
Sprint Canada 2000 - 2005
University of Sussex, UK September 1997 - May 1998
China Telecom July 1988 - August 1997
Skills
Telecommunications, Wireless, Network Design, CDMA, VoIP, Program Management, Project Planning, Product Development, Architecture, Engineering, Process Improvement, Mobile, VoLTE, Integration, Vendor Management, GSM, Product Management
Education
University of Southern California - Marshall School of Business 2014 — 2014
Advanced Management Program
Dalian University of Technology 1981 — 1988
B.Sc. & M.Sc., Telecommunications
TheSalesAgency August 2013 - Present
Advantage Wireless - Atlantic Canadas Largest TELUS Dealership for Business September 2012 - August 2013
TELUS July 2012 - September 2012
TELUS September 2009 - July 2012
Impath Networks Canada Corp. July 2007 - September 2009
Pace Setter Technologies July 2007 - August 2008
Xerox Corporation July 2005 - July 2007
Skills
Wireless, Direct Sales, Strategic Planning, Telecommunications, Sales Process, Sales Management, Account Management, Mobile Technology, Blackberry, Mobile Applications, Training & Development, Team Management, International Sales, Mobile, Territory Analysis, Strategic Analysis, Strategy Development, Cloud Applications, Social Selling, Sales Enablement, Lead Generation, Social Media Marketing, CRM, LinkedIn, B2B, Customer Experience, Mobile Devices, Unified Communications, Sales, Strategy, Solution Selling, Strategic Partnerships, Employee Training, Competitive Analysis
Education
Dalhousie University 1998 — 2005
BCOMM, Marketing Management
TELUS December 2011 - Present
CH2M HILL August 2005 - August 2011
Skills
Installshield Admin..., VBScript, SCCM, Photoshop, InDesign, HTML, Windows Server, Windows 7, Android, Blackberry OS, IT Solutions, LANDesk, Wireless Networking, Local Area Network, Microsoft Office, Microsoft Dynamics, Windows XP Pro, Batch Files, Mac OS X, Project Management, Project Coordination, Team Leadership, Software Development, Infrastructure, OS X
Education
Vancouver Community College 2004 — 2005
Information Technologist Specialist, Information Technology
Douglas College 2001 — 2004
Chemistry and Computer Science
CGI for SGCIB October 2011 - Present
TELUS August 2010 - October 2011
Ajilon Consulting May 2008 - August 2010
Skills
Active Directory, Windows Server, Unix, ITIL, TCP/IP, System Administration, VPN, Databases, Servers, Solaris, Linux, Cisco Technologies, Disaster Recovery, IT Management, IT Operations, SQL, Software Documentation, BMC Remedy, Shell Scripting, Oracle, Unix Shell Scripting, Technical Support, IT Service Management, Windows, Software Installation, Networking, Security, Help Desk Support, Troubleshooting, Operating Systems, VMware, Unix Operating Systems, System Deployment, SharePoint
Education
Dawson College 2009 — 2010
AEC, CISCO & Advanced Linux
Technical University Sofia 2002 — 2006
Bachelor, Information Technology
TELUS April 2011 - Present
T-Mobile June 2009 - November 2010
AT&T Mobility December 2005 - June 2009
Cingular Wireless July 2003 - December 2005
Abatis Systems / Redback Networks December 1998 - April 2001
Newbridge Networks July 1996 - December 1998
Skills
Software Development, Financial Analysis, Contract Negotiation, Product Marketing, Strategic Planning, Telecommunications, Cross-functional Team..., Start-ups, Wireless, Business Development, Go-to-market Strategy, Business Strategy, Marketing Strategy, Channel Partners, Financial Modeling, Project Management, Product Development
Education
Cornell University 2001 — 2003
MBA
The University of British Columbia 1991 — 1996
Bachelor of Applied Science
Ying Wa Girls' School
Procom January 2015 - Present
TELUS 2003 - 2014
TELUS (formerly Williams) 1991 - 2003
Skills
Telecommunications, VoIP, IP, IBM Tivoli, Microsoft Excel, Nortel Meridian, Crystal Reports, Networking, Network Design, Technical Support
Education
University of Guelph 1981 — 1983
Associate Diploma in Agriculture, Horticulture
Fanshawe College 1979 — 1980
Landscape Design
DeVry Institute of Technology
Windows Network Administration
TELUS May 2010 - Present
Hewlett-Packard September 2008 - June 2010
Hostopia July 2006 - October 2008
Siemens August 2004 - June 2006
Skills
Firewalls, Network Security, Cisco Technologies, Network Architecture, VPN, TCP/IP, Switches, Security, Network Design, OSPF, Routing, BGP, Information Security, Routers, Telecommunications, CCNP, ITIL, Checkpoint, QoS, MPLS, WAN, Cisco IOS, Data Center, Juniper, IPSec, Network Engineering
Education
Dalhousie University 2002 — 2004
Master, Internetworking
REB Canada September 2009 - Present
Elite Systems September 2012 - May 2013
Pure Technologies August 2011 - September 2012
Bell Canada January 2009 - July 2010
TELUS August 2005 - January 2009
DirectCash ATM March 1999 - August 2005
Skills
Building Maintenance, Renovation, Real Estate Education, Real Estate, Investments, Property Maintenance, Foreclosures, Graduate Real Estate..., Rentals, Single Family Homes, Multi Family Properties, Joint Ventures, Referrals, Contract Negotiation, Investment Properties, Entrepreneurship, Leadership, Leases, Small Business, Strategic Negotiations, Property, Residential Homes, Real Estate Development, Negotiation, Mortgage Lending, Investors, Property Management, Asset Management, First Time Home Buyers, Relocation, Sellers, Commercial Real Estate, Real Estate Investor, Condos, Real Estate Transactions, Real Estate Financing, Selling, Brokerage, Short Sales, REO, Networking, Buyer Representation, Luxury, Listings, Real Property, Real Estate Economics, Resellers
Education
DeVry Institute of Technology 1996 — 1999
BSC, CIS
TELUS 2012 - Present
Kinetix Marketing Solutions 2009 - Present
Vivonet 2011 - 2012
Electronic Arts 2009 - 2010
Intrawest 2006 - 2009
Intrawest 2005 - 2006
Intrawest 2004 - 2005
Canucks Sports & Entertainment 2003 - 2004
BC Lions Football Club August 2002 - December 2002
Yukon Territorial Government; Departments of Education, Environment and Tourism and Culture 2000 - 2002
Skills
Direct Marketing, Email Marketing, CRM, Integrated Marketing, Analytics, Web Analytics, Product Marketing, Segmentation, Salesforce.com, Marketing, E-commerce, Database Marketing, Customer Insight, Customer Experience, Marketing Strategy, Digital Marketing, Strategy, Campaign Management, CRM Integration, Marketing Communications, Social Media, Relationship Marketing, B2B, Google Analytics, Customer Retention, Customer Analysis, Social Media Marketing, Lead Generation, Go-to-market Strategy, Demand Generation, Strategic Partnerships, SaaS, Customer Research, Customer Acquisition, Customer Engagement, Market Analysis, Loyalty Marketing, Business Intelligence, Marketing Management, SEM, Leadership, Online Marketing, Cross-functional Team..., Management, Business Strategy, Multi-channel Marketing, Market Research, Strategic Planning, Online Advertising, Advertising
Education
Cornell University 2008 — 2009
Project Management, Scenario Planning
The University of British Columbia 2007 — 2008
Web Analytics, Online Marketing Management
The University of British Columbia 2000 — 2004
Bachelor of Human Kinetics, Leisure & Sport Management, Marketing Strategy, Commerce, Health Promotion, Physiology
Costco Wholesale May 2013 - Present
TELUS May 2012 - May 2013
Premera Blue Cross November 2011 - May 2012
BC Hydro April 2011 - November 2011
Northbridge Insurance May 2010 - February 2011
Home Trust Canada November 2009 - April 2010
DWTimes April 2009 - September 2009
Saye Technical Company February 2006 - October 2008
Skills
Crystal Reports, Data Warehousing, Business Intelligence, OLAP, Cognos, Microsoft SQL Server, IBI Webfocus, SSRS, Oracle, Integration
Education
Dalhousie University 2002 — 2005
Master, Computer Science
Dalhousie University
Master's degree, Computer Science
TELUS February 2014 - Present
TELUS January 2013 - February 2014
TELUS December 2010 - December 2012
BC Ferries May 2007 - January 2010
BC Ferries October 2006 - April 2007
Colour Creative Persuasion Inc. Halifax February 2005 - July 2006
Labatt Breweries of Canada September 2001 - January 2005
Skills
Marketing Communications, Event Management, Marketing, Integrated Marketing, Media Relations, Advertising, Online Advertising, Strategic Communications, Project Management, Strategy, Management, Fundraising, Budgets, Team Management, Sales, Strategic Planning, Training
Education
Dalhousie University 2003 — 2004
MBA
Dalhousie University 1999 — 2003
BComm, Major - Marketing Management
Auburn Drive High School 1996 — 1999
High School Diploma - French Immersion Completion Certificate
TELUS September 2014 - Present
TELUS November 2006 - September 2014
TELUS Communications Inc January 1997 - January 2006
Canadian Connections January 1993 - January 1996
Skills
Human Resources, Training, Operations Management, SuccessFactors, SAP HR, Management, Telecommunications, Business Analysis, Team Leadership, Strategy, Performance Management, Change Management, Process Improvement, Cross-functional Team..., Leadership, Coaching, Team Building, Leadership Development, Employee Engagement, Customer Experience, Program Management, Team Management, Business Process..., Corporate Relocation, Employment-based...
Education
Douglas College 1998 — 2002
Certificate in CIS & Gen Bus, Computer Information Systems & General Business
Simon Fraser University 1987 — 1990
Business Administration
Telus and BC Hydro May 2015 - Present
Express News Convenience January 2014 - Present
TELUS January 2015 - April 2015
ECOMM 911 July 2014 - December 2014
BC Hydro February 2012 - January 2014
Bicycle Billboards October 2011 - October 2012
Heenan Blaikie LLP November 2010 - August 2011
IBM Global Services April 1998 - April 2009
GE Capital May 1997 - March 1998
Canadian Databridges International January 1997 - May 1997
Skills
Active Directory, Windows 7, Visio, Project Management, Microsoft SQL Server, CRM, Networking, Help Desk Support, SharePoint, System Administration, IT Service Management, Strategic Planning, Team Leadership, Leadership, Customer Service, Coaching, Cloud Computing
Education
DeVry Institute of Technology 2003 — 2006
Computer Information Systems
Infusion January 2013 - June 2014
Infusion March 2012 - December 2012
T and T Furniture Assemblers Inc. May 2007 - December 2012
PepsiCo Canada August 2011 - March 2012
Seneca College of Applied Arts and Technology May 2009 - December 2010
TELUS January 2010 - October 2010
CIBC January 2009 - May 2009
Staples Business Depot, Toronto September 2006 - May 2007
Blockbuster 2004 - 2005
Krispy Kreme 2003 - 2004
Skills
Active Directory, Windows 7, Windows Server, Networking, SharePoint, Technical Support, Microsoft Office, Customer Service, Unix, Servers, Microsoft Surface, Windows 8, Windows Server 2008, Problem Solving, Customer Relations, Blackberry Enterprise..., Cisco Technologies, Troubleshooting, Microsoft Sharepoint, System Center Products, ISO 27001, Employee Training
Education
Davenport University 2011 — 2011
B.Sc, Computer Information Systems - Specializing in Project Management
Seneca College of Applied Arts and Technology 2008 — 2010
Computer System Technology - Advanced Diploma, Information Technology
TELUS September 2014 - Present
Shaw Communications January 2011 - May 2014
Shaw Communications June 2006 - January 2011
Shaw Communications September 1999 - June 2006
Skills
Servers, Network Design, TCP/IP, VoIP, Telecommunications, Cisco Technologies, DNS, Team Leadership, Data Center, Switches, Linux, Troubleshooting, Security, ITIL, Solaris, Firewalls, Virtualization, Unix, VMware, IT Management, Hardware, Law Enforcement..., Software Development, Integration, Cloud Computing, Disaster Recovery, Ethernet, Network Administration, Networking, Technical Support, Operating Systems, Network Architecture, System Deployment, Positive Attitude, Good Communication, Time Management, Teamwork, Working well under..., Work ethic, Self confidence, Problem solving, Flexibility, Accepting criticism, Management
Education
DeVry Institute of Technology 1997 — 1999
Bachelor of Science (B.Sc.), Computer Information Systems
The University of Western Ontario 1994 — 1997
Bachelor of Arts (BA), History and International Relations
Douglas College 2013 - Present
FortisBC December 2012 - August 2013
FortisBC 2010 - 2012
SilverBirch Hotels & Resorts 2007 - 2010
SAIT Polytechnic 2000 - 2007
TELUS 1997 - 1999
Telus Mobility, Wireless Telecommunications Sales & Service 1993 - 1997
Skills
Employee Development, Leadership Development, Succession Planning, HR Business Partnering, Training & Development, Learning Management, Program Development, Organizational..., Process Development, Needs Analysis, Performance Management, 360 Feedback, Competency Profiling, Team Leadership, Coaching, Recruitment & Selection, Contact Centre, Training Delivery, Recruiting, Onboarding, Employee Engagement, Employee Training, Workshop Facilitation, Talent Management
Education
Dalhousie University
Bachelor of Science (B.Sc.) Honors, Behavioral Psychology
Asurion September 2015 - Present
CCI February 2013 - August 2015
CCI January 2012 - February 2013
IBM January 2010 - January 2012
EA Mobile July 2008 - July 2009
TELUS January 2006 - June 2008
Microbytes Downtown 2003 - 2005
Skills
Technical Recruiting, Hiring, Contract Management, Management, Software Documentation, Active Directory, Troubleshooting, Lotus Notes, Citrix, Help Desk Support, Windows, Training, Outlook, Team Leadership, Vendor Management, Testing, System Administration, Microsoft Office, Customer Service, Recruiting, Technical Support, Networking
Education
International Academy of Design and Technology 2004 — 2005
AEC, Multimedia Design
Dawson College 1999 — 2002
DEC, Pure and applied Sciences
Crunch Payments + Incentives September 2015 - Present
Berkeley Payment Solutions September 2013 - September 2015
TELUS December 2011 - September 2013
TELUS April 2011 - January 2012
JD Irving May 2010 - September 2010
BMO Nesbitt Burns September 2009 - January 2010
SolutionInc Technologies Ltd. January 2009 - August 2009
Skills
Sales, Team Leadership, Customer Service, Account Management, Social Media, New Business Development, Solution Selling, Strategic Communications, Presentation Development, Consultative Approach, Networking, Needs Analysis, Telecommunications, CRM, Salesforce.com, Customer Satisfaction, Direct Sales, Wireless, Strategic Partnerships, B2B, Customer Retention, Sales Process, Leadership, Team Building, Business Development, Marketing, Integrated Marketing, Business Intelligence, Negotiation, Strategy, Teamwork, Customer Experience, Marketing Communications, Product Marketing, Market Research, Competitive Analysis, Management, Sales Operations, Business Strategy, Marketing Strategy, Strategic Planning, Sales Management, Entrepreneurship, Critical Thinking
Education
Dalhousie University
Bachelor of Commerce (BCom), Major in Marketing Management
The Hershey Company July 2015 - Present
The Hershey Company April 2014 - Present
The Hershey Company July 2013 - Present
The Hershey Company May 2012 - September 2012
Microsoft 2011 - August 2011
University of Toronto September 2009 - December 2009
Microsoft Canada August 2008 - May 2009
TELUS January 2008 - May 2008
Skills
Project Management, Analytics, Management, Team Leadership, Data Analysis, Research, Strategy, Leadership, Leadership Development, Critical Thinking, Strategic Planning, Social Media, Microsoft Office, Creative Problem Solving, Excel, Talent Management, Human Resources, Talent Acquisition, Organizational Design, Organizational..., Microsoft Excel, Marketing, Performance Management
Education
Cornell University 2011 — 2013
Masters of Industrial Labor Relations, HR & Organizations
Nanyang Technological University 2010 — 2010
Bachelor's Degree
University of Toronto 2006 — 2010
Bachelor of Business Administration, Co-op Specialist, Marketing, HR
Veresen Inc. March 2015 - Present
Penn West Exploration October 2012 - July 2014
TELUS Business Solutions February 2008 - July 2011
TELUS May 2002 - January 2008
TELUS April 2000 - May 2002
Skills
Team Leadership, Business Analysis, Leadership, Telecommunications, PMP, Business Process..., Business Process, Project Management, Process Improvement, Project Portfolio..., Program Management, Vendor Management, Integration, Project Planning, PMO
Education
Coventry University 1990 — 1991
Business Administration
Université Jean Monnet Saint-Etienne 1988 — 1990
Commerce
Infogroup August 2013 - Present
IBM Canada Ltd. August 2010 - July 2013
TELUS August 2010 - July 2013
IBM India August 2008 - August 2010
Oracle Financial Services Software Ltd June 2006 - July 2008
Pinelabs Private Limited May 2005 - June 2006
Skills
Java Enterprise Edition, Java, SOA, Spring, Hibernate, Unix, Weblogic, WebSphere Application..., SQL, PL/SQL, Web Services, Oracle, Windows, Requirements Analysis, EJB, Eclipse, Spring Framework, WebLogic
Education
Guru Gobind Singh Indraprastha University 2002 — 2005
Master of Computer Applications (MCA), Computer Science
Delhi University 1999 — 2002
Bachelor of Commerce (B.Com.) (Hons), Business Administration and Management, General
Mount St. Marry's School, Delhi Cantt.
High School
Xerox May 2015 - Present
WAU MOVIL October 2013 - May 2015
PARMA January 2012 - October 2013
TELUS July 2008 - 2011
Skills
Microsoft SQL Server, MS Reporting Services, SAP, Business Intelligence, Linux, Bases de datos, SAP Business One, SAP BI, Web Development, Linux System..., Judo, MySQL Cluster, MySQL, Amazon RDS, Databases, OLAP Cube Studio, Workbench, Amazon EC2, Amazon S3, Oracle Database, Oracle Enterprise..., Navicat, Shell Scripting
Education
Universidad de San Carlos de Guatemala 2007 — 2012
Corvinus University of Budapest
New Horizon guatemala
General Motors North America, Inc. July 2015 - Present
Department of National Defence October 2002 - Present
Nova Scotia Power September 2014 - May 2015
TELUS June 2008 - September 2010
Skills
Troubleshooting, Management, Networking, Customer Service, AutoCAD, Software Installation, Solid Edge, Teamwork, Engineering, Project Management, Sales, Analysis, Leadership, Team Leadership, Time Management, Relocation, A+ Certified, Manufacturing, Mechanics, Process Scheduler, Supervisory Skills, Team Building, Six Sigma, Industrial Engineering, Quality Control, Inventory Management, Simulations, Operations Research, Lean Thinking, 5S, Facility Development, GIS, Microsoft Office, Ergonomics, Kaizen, Technical Writing, Optimization, Communication, WHMIS, Problem Solving
Education
Dalhousie University 2012 — 2015
Bachelor of Engineering (B.Eng.), Industrial Engineering
Saint Mary's University 2010 — 2012
Diploma, Engineering, 3.0
Nova Scotia Community College 2001 — 2003
Diploma, Information Technology System Management Networking
TELUS June 2014 - Present
Groupe Dynamite November 2011 - May 2014
Blü August 2010 - November 2011
La Baie Centre-Ville August 2010 - October 2010
Ville de Contrecoeur June 2007 - August 2009
Skills
Vente, Sales, Service client, Teamwork
Education
Université du Québec à Montréal 2012 — 2015
Baccalauréat en Administration des affaires
Cégep Marie-Victorin 2008 — 2011
Commercialisation de la mode, Commercialisation de la mode
Dalhousie University
Programme Explore
Sam Waldek March 2015 - Present
TELUS May 2014 - March 2015
Future Shop is now operated by Best Buy. November 2013 - February 2014
Skills
Bilingual Education, Bilingualism, Communication, Adobe Creative Suite, Microsoft Office, Call Centers, Sales, Web Sales, Technical Support, Customer Support, HTML Scripting, Web Development, Pianist
Education
Dawson College 2013 — 2016
DEC, Communications
Polyvalente des Quatre-Vents 2008 — 2013
Natural Sciences
MobileIron August 2015 - Present
HubHead 2012 - Present
TELUS 2007 - 2012
Metex March 2006 - March 2007
Cyberlogitec Co., Ltd. February 2000 - March 2003
Cyberlogitec Co., Ltd. February 1999 - February 2000
Skills
Databases, Weblogic, Java Enterprise Edition, Agile Methodologies, SDLC, Requirements Analysis, XML, SQL, Web Applications, Struts, Software Development, Oracle, Java, REST, WebLogic, Spring Framework
Education
Dongguk University 1995 — 1998
Bachelor's degree, Computer Science, 3.73
George Brown College
Diploma of Computer Programming, Computer Programming
Apple November 2011 - Present
Super Aqua Club January 2002 - November 2011
Minimelts June 2009 - September 2011
Super Aqua Club 2002 - 2011
TELUS September 2008 - June 2009
Skills
Team Management, Project Management, Project Planning, Employee Training, Operations Management, Sales Management, Personnel Supervision, Staff Development, Program Development, Formation Evaluation, Marketing Communications, Sales, Microsoft Technologies, Recruiting, Hiring Personnel, Employee Management, Interviews, Team Building, Team Leadership, Creative Direction, Musical Direction, Musicians, iLife, iWork, iPhone, Customer Experience, Retail, Account Management, Customer Satisfaction, OS X
Education
McGill University 2008 — 2011
Certificate, Marketing/Marketing Management, General
Dawson College 1998 — 2002
Theatre, Social Sciences
Punctuate! Theatre August 2013 - Present
Shadow Theatre September 2012 - Present
ATB Financial August 2008 - Present
Annunciation Hockey Club April 2011 - April 2013
Devon Energy April 2002 - August 2008
TELUS 2000 - 2002
Veratix Techologies 2000 - 2001
Weatherford 1997 - 2000
Skills
Business Intelligence, Business Objects, SAP BI, Requirements Analysis, Systems Analysis, Business Analysis, Oil & Gas Industry, Banking Technologies, Volunteer Recruiting, Volunteer Management, Non-profit Volunteer, Non-profit Director, Political Campaigns, Coordinating Events, Banking, Crystal Xcelsius, Crystal Reports, Microsoft SQL Server, Oracle SQL, Business Requirements, Requirements Gathering
Education
DeVry Institute of Technology 1992 — 1996
Bachelor of Science (B.Sc.), Computer Information Systems
Moneris Solutions March 2014 - Present
Contingent Network Services December 2013 - Present
DirectCash April 2013 - July 2013
NCR Corporation September 2012 - April 2013
TELUS March 2011 - September 2012
Hardwired Technologies May 2009 - March 2011
Lang Venture Inc January 2009 - May 2009
Convergys March 2004 - January 2009
Skills
Hardware Diagnostics, Video Transport, TCP/IP protocols, Windows, Microsoft Office, Soldering, Laser Printers, Circuit Analysis, Remedy Ticketing System, IP PBX, CompTIA A+ Certification, Microsoft Certified..., ATM networks, Printers, Wireless Networking, CompTIA A, Technical Support, TCP/IP, Customer Service, Customer Satisfaction, Team Building, Team Leadership, Vendor Management, Call Centers, Process Improvement, Active Directory, Networking, Troubleshooting
Education
DeVry Institute of Technology 1999 — 2001
Electrical and Electronics Engineering
Kelly Road Secondary 1992 — 1996
Intact Financial Corporation August 2013 - Present
belairdirect April 2013 - August 2013
belairdirect May 2009 - April 2013
TELUS September 2007 - May 2009
La Maison Piacente September 2004 - September 2007
Yves Rocher December 2006 - March 2007
Skills
General Insurance, Sales, Insurance, Property & Casualty..., Microsoft Excel, Writing, Creative Writing, Problem Solving, Analysis, Competitive Analysis, Underwriting
Education
Dawson College 2006 — 2008
DEC, Law, Justice and Society
Collège Jean-Eudes 2001 — 2006
High School Diploma
Concordia University
Bachelor of Arts (B.A.), Joint Specialization in Anthropology and Sociology
Architech June 2015 - Present
TELUS July 2010 - June 2015
TELUS July 2009 - July 2010
Algorithmics May 2008 - September 2008
Dapasoft Inc. May 2005 - September 2005
Skills
Software Project..., SQL, Integration, User Acceptance Testing, Web Services, Requirements Gathering, SDLC, Telecommunications, Web Applications, Software Development, Business Analysis, Requirements Analysis, Business Requirements, Management, Quality Assurance, Agile Methodologies
Education
Scrum Alliance 2014 — 2014
Certified Scrum Master
University of Toronto 2009 — 2011
Business Analyst Certificate
University of Toronto at Scarborough 2005 — 2009
B,Sc, Computer Science, Information System
Seneca College of Applied Arts and Technology 2002 — 2005
Programming Analysis, Computer Programming and Analysis
De La Salle University 2001 — 2002
TELUS February 2014 - Present
TELUS Communications Canada December 2009 - January 2014
TELUS June 2009 - December 2009
Shaw Communications December 2007 - May 2009
CFM Corporation 2004 - 2007
Agra University November 2001 - December 2003
Dr.B.R. Ambedkar Agra University November 1999 - October 2001
MIT June 1999 - October 1999
Skills
Wireless, Telecommunications, IP, MPLS, Network Design, Networking, Fiber Optics, Project Planning, Management, LTE, Team Leadership, VoIP, Engineering Management, Computer Network..., RF, Troubleshooting, Wireless Networking, Planning, People Management, Operation, RF Engineering, Automation, Lean Engineering, Youth Mentoring, Computer Architecture, Public Relations, Mechatronics, Electromagnetics, OFDM, ROF, Human Computer..., Financial Modeling, Six Sigma, Quality Management, Budget Monitoring, Criticality Analysis, Resource Management, Vendor Management, Virtualization, Strategic Negotiations, Mentoring
Education
Ryerson University 2005 — 2007
MEng, Electrical and Computer Engineering
Doctor Babasaheb Ambedkar Marathwada University 1995 — 1999
Bachelor of Engineering (B.Eng.), Electronics Engineering
MindGeek April 2015 - Present
TELUS October 2014 - May 2015
EMC October 2013 - February 2014
Manwin Canada March 2012 - September 2013
Bioware August 2011 - January 2012
Babel Media March 2011 - July 2011
FUCAPI October 2005 - January 2010
Pioneer do Brasil LTDA June 2004 - September 2005
Criar Soluções March 2003 - June 2004
Skills
Windows, Network Administration, Quality Assurance, Testing, Linux, System Administration, PHP, MySQL, Integration, Subversion, Windows Server, Apache, Security, Project Management, Visual Basic, SQL, Microsoft SQL Server, Networking, Test Automation, Software Development, UML, Java
Education
Dawson College 2010 — 2011
Career Advancement Courses, Video Gaming
Université de Montréal 2010 — 2011
Cours de francisation
Universidade Gama Filho 2006 — 2008
MBA, Project Management Specialization
Universidade Paulista 2001 — 2004
Undergraduate College, Network Management
Centro Federal de Educação Tecnológica de Manaus 2001 — 2003
College Degree, Programmer
Dalhousie University January 2010 - March 2015
RRFB Nova Scotia 2011 - 2013
Accenture Inc. July 2004 - September 2007
RBC Insurance May 2007 - August 2007
TELUS November 2006 - March 2007
EMC April 2005 - October 2006
Bell Canada September 2004 - February 2005
Skills
Analysis, Data Analysis, Project Management, Operations Research, Process Improvement, Management Consulting, Testing, Strategy, Business Analysis, Optimization, Matlab, Simulations, Program Management, Change Management, Business Strategy, Technical Writing, Requirements Analysis, Team Leadership, Maple, Statistics, Logistics, Process Engineering, SQL, MS Project, Telecommunications, Microsoft Project, LaTeX, R, SAS, ArcGIS, Sustainable Design, Sustainability, Github, Financial Engineering, Engineering Economics, Analytics
Education
Dalhousie University 2010 — 2015
Doctor of Philosophy (Ph.D.), Industrial Engineering, 4.0
University of Toronto 2007 — 2009
MASc, Aerospace Engineering
Queen's University 2000 — 2004
BScE, Mechanical Engineering
Rogers Communications Inc. February 2010 - Present
TELUS 2001 - February 2010
Daedalian Systems Group 1987 - 2001
Skills
Solution Architecture, Data Warehouse..., Telecommunications, SDLC, Data Modeling, Integration, Data Warehousing, Enterprise Architecture, Vendor Management, Software Project..., Requirements Analysis, Managed Services, Management Consulting, Teradata
Education
University of Toronto 1983 — 1987
B.A.Sc., Engineering
De La Salle University 1980 — 1981
Engineering
TELUS October 2011 - Present
TELUS October 2010 - October 2011
TELUS July 2007 - October 2010
Bridgewater Systems June 2005 - July 2007
Nortel Networks June 2001 - August 2004
Skills
Telecommunications, Product Management, Cross-functional Team..., Product Marketing, Wireless, Mobile Devices, Project Management, Business Case, Product Development, Competitive Analysis, Product Lifecycle..., Mobile Technology, Team Leadership, Business Strategy, Business Development, Go-to-market Strategy, Pricing, Business Analysis, Strategic Planning, Channel, Business Planning, Analytics, Vendor Management, Leadership, Marketing
Education
University of Toronto 2003 — 2005
MBA
Dalhousie University 1996 — 2001
BENG, Electrical Engineering
McKesson Pharmacy Systems December 2008 - Present
Youtility Software Inc. September 2006 - December 2008
Telus January 2006 - August 2006
CIBC World Markets October 2004 - November 2005
ePocket Inc. November 2001 - October 2004
Ambercon Inc. January 1995 - October 2001
di Associates 1987 - 1994
Cemcorp 1985 - 1987
Skills
Weblogic, J2EE, Eclipse, JSP, Java, JBoss, MySQL, Sybase, Swing, System Architecture, Security, Cryptography, Financial Systems, JDBC, Tomcat, Hibernate, UML, Subversion, Agile, Servlets, Ant, XML, JMS, Object Oriented Design, Software Development, Application Development, EJB, Web Services, SOAP, Architecture, Database Design, Software Design, SQL, PL/SQL, CVS, Perl, Scrum, JavaScript, Design Patterns, Unix Shell Scripting, Software Project..., Software Engineering, Java Enterprise Edition, JBoss Application Server, Agile Methodologies, Oracle, Public Key Cryptography, Software Development...
Education
University of Toronto
M.A.Sc., Computer Engineering
Dalhousie University
B.Eng., Electrical Engineering
TELUS Manager IP Data & DesignTELUS Communications2001 - Present
Education
Dawson College 1983 — 1986
Dawson College 1983 — 1986
electrotech
mcdonald cartier high school 1978 — 1982
TELUS September 2013 - Present
Telus February 2007 - September 2013
Skills
Telecommunications, Wireless, IP, Testing, VoIP, LTE, Call Centers, Test Planning, Agile Methodologies, Requirements Analysis, Integration, Quality Center, Quality Assurance, User Acceptance Testing, Mobile Devices
Education
Vancouver Community College 1996 — 1997
Multimedia for Computer Arts
Dawson College 1976 — 1979
Graphic and Commercial Art Diploma
TELUS December 2012 - Present
TELUS August 2009 - December 2012
TELUS Health and Financial Solutions August 2009 - December 2012
FundSERV Inc January 2002 - July 2009
Corelan Communications Inc 2000 - 2001
Skills
IDS, CISSP, Security, ITIL, Troubleshooting, Juniper, Netscreen, CCNP, IPS, BGP, Linux, Firewalls, Network Architecture, Networking, Network Security, VPN, WAN, Cisco Technologies, Routing
Education
Dalhousie University 1994 — 1999
Bachelor of Engineering (BEng), Electrical and Electronics Engineering
TELUS September 2014 - Present
TELUS July 2012 - September 2014
TELUS April 2009 - June 2012
TELUS August 2003 - April 2010
CIBC 2000 - 2002
AT Kearney 1996 - 1999
Skills
Outsourcing, Negotiation, Supply Chain Management, Cost Reduction, Supplier Management, Strategic Sourcing, Change Management, Contract Negotiations, Procurement, Business Process..., Business Strategy, Strategic Planning, Telecommunications, Offshoring, Project Management, Management, Contract Negotiation, Wireless, Cross-functional Team..., Leadership, Business Development, Business Transformation, Competitive Analysis, Operations Management, ITIL, Process Improvement, Product Management, Strategic Partnerships, Strategy, Program Management, Team Leadership, Supply Management, Vendor Management, Team Management, Management Consulting, Customer Experience, CRM, Business Analysis, Solution Selling, Managed Services, Mobile Devices, Integration, Business Intelligence
Education
McMaster University 1995 — 1997
MBA, Finance
Dartmouth College 1988 — 1992
BA, Economics
TELUS November 2007 - Present
Headstrong Philippines, Inc. 2006 - 2007
Headstrong Phil. 2006 - 2007
Education
De La Salle University 1989 — 1992
BSBA, Management
Streamside Property Restoration Ltd July 2012 - Present
Hume Contracting Ltd. July 2005 - July 2012
TELUS December 2005 - September 2007
TELUS March 2005 - December 2005
Aspen Technology April 2004 - October 2004
TELUS March 1998 - April 2004
Skills
Team Leadership, Staff Management, Employee Training, Procedure Manuals, Document Creation, Microsoft Excel, Microsoft Word, Bookkeeping, Meeting Planning, Logical Thinker, Problem Solving, Construction, Renovation, Customer Service
Education
DeVry University 2005 — 2006
Business Operations
Okanagan College
TELUS April 2012 - Present
electronic Child Health Network September 2000 - March 2012
ALSTOM Canada Inc January 1998 - September 2000
Hathaway Inc January 1994 - January 1998
Skills
Integration, Project Portfolio..., PMO, IT Service Management, IT Strategy, Team Leadership, Business Analysis, PMP, SDLC, ITIL, IT Management, Strategy, Telecommunications, Management Consulting, Project Management, Business Intelligence, Cloud Computing, Requirements Analysis, Business Process, Process Improvement, Software Project..., Solution Architecture, VoIP, Project Delivery, Enterprise Architecture, Program Management, Visio, Governance, Management, Vendor Management, Change Management, Business Process..., Outsourcing, Requirements Gathering, Agile Project Management, Disaster Recovery, Cross-functional Team..., Data Center, Resource Management, Information Technology, IT Operations, CRM, Enterprise Software, Product Management, SharePoint, Business Transformation, Software Documentation, Agile Methodologies, Security, SaaS
Education
University of Warwick 1991 — 1992
M.Sc, Information Technology
Coventry University 1985 — 1987
HND, Electrical Engineering
TELUS October 2013 - Present
TELUS Communications May 2007 - October 2013
TELUS Communications July 2001 - April 2007
SunLife of Canada 1992 - 1997
Skills
Enterprise Architecture, IT Strategy, Software Development, Architecture, Application Architecture, Technical Architecture, Avaya, Solution Architecture, Telecommunications, Integration, SOA, TOGAF, VoIP, ITIL, Requirements Analysis, Software Project...
Education
De La Salle University 1984 — 1989
Telus
Skills
BGP, MPLS, OSPF, CCNP, QoS, EIGRP, Routing, Switches, Juniper
Education
Dalhousie University 2000 — 2002
Sir Syed University of Engineering and Technology
TELUS July 2012 - Present
TELUS Communications July 2009 - July 2012
TELUS June 2008 - June 2009
TELUS Communications January 2005 - June 2008
Education
Dalhousie University 2011 — 2013
Business Management
CIBC October 2013 - Present
52 October 2009 - Present
Alliance Data March 2013 - September 2013
Bell July 2012 - March 2013
Scotiabank June 2011 - July 2012
TELUS January 2008 - June 2011
Aries Real Estate 2009 - 2010
Oracle 2000 - 2007
AIM Trimark Investments 2000 - 2002
ISM 1999 - 2002
Skills
SAML, Weblogic, Spring, Oracle HR, Enterprise Architecture, ESB, Websphere, SOA, Oracle SOA Suite, Executive Search, Web Services, EJB, Enterprise Software, Java Enterprise Edition, Software Development, Databases, Solution Architecture, Integration, Java, Oracle, REST, Architecture, Middleware, Hibernate, Cloud Computing, Agile Methodologies, SDLC, SaaS, PMP, Design Patterns, WebLogic
Education
Dalhousie University 1997 — 1999
MS, Computers
University of Pune 1993 — 1997
Bachelor Of Engineering, Computer Engineeing
Pepsi Beverages Company January 2005 - Present
CGI 2003 - 2005
TELUS 2001 - 2003
Skills
Siebel, CRM, Solution Architecture, Web Services, SDLC, EAI, Requirements Analysis, Business Intelligence, Oracle, Enterprise Architecture, Integration, IT Strategy, Performance Tuning, Requirements Gathering, Data Warehousing, Data Modeling, ETL, SOA
Education
Doctor Babasaheb Ambedkar Marathwada University 1992 — 1996
Bachelor's, Industrial And Production Engineering
St.john's English medium School
Bell Canada November 2013 - December 2013
Bell Canada 2010 - 2012
Nexus Communications 2009 - 2009
Bell Canada 2008 - 2009
Bell Canada February 2005 - December 2006
Cell-Loc September 2000 - January 2001
Glentel March 2000 - August 2000
TELUS 1981 - 2000
Skills
Cellular Communications, MapInfo, Wireless, Rollout, Drive Test, Telecommunications, RF, Microwave, Network Design, Analysis, Mobile Devices, Antennas, Networking, Strategy, Software Documentation, Telephony, Visio, Mobile Communications, IP, Operating Systems, Technical Support
Education
Technical University of Nova Scotia 1979 — 1981
B. Eng., Electrical Engineering
Dalhousie University 1976 — 1979
B. Sc., Engineering
Southern Alberta Institute of Technology
Information Technology Professional Diploma, Information Technology
TELUS RF Engineering - TFRTelusJanuary 2005 - January 2007
Skills
RF Engineering, LTE, CDMA, Wireless, RF, UMTS, HSPA, Telecommunications, GSM, Cellular Communications, 3G, 4G, WCDMA, EVDO
Education
De La Salle University
Bachelor of Science, Degree in Electronics and Communications Engineering
TELUS August 2012 - Present
Mr. Lube Canada March 2007 - August 2012
Bell Mobility June 1999 - March 2007
Harcourt March 1995 - June 1999
Skills
Financial Analysis, Business Strategy, Strategic Planning, Financial Management, Finance, Leadership, Managerial Finance, Management, Business Planning, Strategy, Business Analysis, Analysis, Business Intelligence, Telecommunications, Team Leadership, Project Management, Program Management, Cross-functional Team..., Budgets, Accounting, Process Improvement
Education
Cornell University 2010 — 2010
Strategic Management - Executive Development Program (eCornell)
CMA Canada 1995 — 1997
CMA, Strategic Management Accounting
Wilfrid Laurier University 1990 — 1994
B.B.A (Hons), Finance & Accounting
HSBC September 2009 - Present
TELUS February 2009 - August 2009
Bell Canada November 2004 - September 2008
Cisco July 1999 - September 2002
Education
Dalhousie University 2003 — 2004
M. Eng., Internet
TELUS November 2014 - Present
Rogers Communications May 2014 - November 2014
Research In Motion September 2010 - May 2014
TELUS June 2007 - November 2010
RBC Royal Bank December 2006 - June 2007
Research In Motion January 2005 - December 2006
Skills
BGP, OSPF, MPLS, Cisco Technologies, EIGRP, Network Design, Cisco IOS, Routing, Network Architecture, F5 BigIP, Juniper, TCP/IP, QoS, Network Security, Firewalls, Cisco Nexus, Data Center, DNS, Checkpoint, MPLS VPN, IPv6, Switches, WAN, Routers, VPN, Routing Protocols, IP, Networking, Network Engineering, CCNP, IPSec, RIP, VLAN, LTM, GTM, CCIE, LAN-WAN, Load Balancing, JUNOS, SNMP, Telecommunications
Education
Dalhousie University 2003 — 2004
Master of Engineering (M.Eng.), Internetworking
TELUS December 2011 - May 2014
Access Cash GP/ EzeeATM August 2011 - December 2011
Dynacom 2010 - 2011
Rogers Communications 2009 - 2009
Skills
Account Management, New Business Development, Team Leadership, Strategic Planning, Business Strategy, Business Analysis, Customer Satisfaction, Sales, Product Management, Vendor Management, Team Management, Co-location, Contract Negotiation, Forecasting, Marketing, Direct Sales, B2B, Customer Retention
Education
Dawson College 1987 — 1989
D.E, CCommerceMontréal
Secondaire Chomedey Polyvalente 1980 — 1986
D.E.S, Laval
Secondaire Western Laval
TELUS September 2013 - Present
The DATA Group October 2011 - August 2013
The DATA Group January 2010 - October 2011
PMC-Sierra January 2008 - November 2008
Moser Baer India Ltd June 2005 - August 2006
Skills
Project Management, Business Development, SaaS, Business Intelligence, Competitive Analysis, Business Strategy, Business Process..., Requirements Analysis, Cloud Computing, Data Analysis, Strategy, Strategic Partnerships, Business Process..., 5S, Change Management, Business Case Modelling, Lean Management, Six Sigma, Value Stream Mapping, Multi-channel Campaign..., Value Chain Analysis, Integrated..., Insight Selling, Workshop Facilitation, Business Process Design, Management, Leadership
Education
Dalhousie University 2006 — 2009
Master of Electronic Commerce, New Technology Management
Professional skills training
Own.It (GE Workout) Facilitator
Professional skills training
Change Management
Professional skills training
Lean Six Sigma Green Belt
Punjab Technical University 2001 — 2005
B.Tech, Electronics & Communication Engineering
D.A.V
Velnosys September 2005 - Present
TELUS April 2004 - July 2005
Government of Canada January 1999 - May 2003
Citizenship and Immigration Canada December 1996 - January 1999
Revenue Canada 1993 - 1996
Revenue Canada 1991 - 1993
Customs and Excise 1975 - 1980
Skills
Governance, IT Strategy, Business Transformation, Executive Coaching, Information Technology, Enterprise Architecture, Project Portfolio..., Leadership, Strategy, Business Process..., Public Sector, Business Analysis, Integration
Education
Dawson College 1970 — 1973
Bus.Admin, Marketing
McKinsey & Company September 2014 - Present
Cornell University August 2012 - May 2014
BR Venture Fund March 2013 - April 2014
McKinsey & Company June 2013 - August 2013
TELUS - Vancouver January 2011 - July 2012
TELUS January 2010 - January 2011
TELUS October 2007 - January 2010
TD Securities May 2006 - September 2007
Public Works Government Services January 2006 - April 2006
Morrison Lamothe Inc May 2005 - August 2005
Skills
Business Modeling, Business Analysis, Business Strategy, Product Management, Pricing, Customer Segmentation..., Market Research, Revenue Forecasting, Leadership Development, Marketing, Project Management, Product Marketing, Product Development, Marketing Strategy, Strategic Planning, Team Leadership, Process Improvement, Strategy
Education
Cornell University - Johnson Graduate School of Management 2012 — 2014
MBA, Strategic Operations
ServiceMaster Clean August 2013 - August 2015
TELUS COMMUNICATIONS INC February 2010 - June 2013
TELUS Small Business Solutions January 2008 - February 2010
TELUS Small Business Solutions January 2005 - October 2008
TELUS June 2002 - January 2005
Skills
Call Centers, Sales, Product Management, New Business Development, Cloud Computing, Team Leadership, Product Marketing, Customer Experience, Sales Operations, Telephony, Selling, Key Account Management, Business Development, SaaS, Data Center, Management, Training, Leadership
Education
DeVry University Phoenix 1999 — 2002
Bachelor's degree, Bachelor of Science Degree -- Business Operations
Academic and Athletic Institute of Edmonton August 2004 - Present
Allstream IT Services June 2002 - July 2004
TELUS April 1998 - May 2002
POMMEN Group August 1997 - March 1998
Urban Systems Design January 1995 - May 1997
CMI Photographic Labs/Alpine Display January 1991 - January 1995
Skills
Leadership, Coaching, Strategic Planning, Fundraising, Marketing, Public Speaking, Project Management, Team Building, Sales, Social Media
Education
The George Washington University 2001 — 2002
Masters Certificate, Project Management
University of Alberta 1989 — 1991
MBA
Dartmouth College 1984 — 1988
BA, Economics
City of Edmonton April 2010 - Present
The Sikh Federation of Edmonton June 1984 - 2010
TELUS 1981 - 1995
Skills
Change Management, Business Analysis, Project Management, Process Improvement, Strategic Planning, Management, Business Strategy, Leadership, Project Planning, Program Management, Public Speaking, Team Building, Leadership Development, Organizational...
Education
Delhi University 1971 — 1974
Bachelor’s Degree, B. Comm., Graduated
Defence Institute of Work Study 1973 — 1973
Diploma, Work-Study, Ergonomics or Human Engineering, Graduated
Army School of Signals 1972 — 1972
Electronic Data Processing Systems, Computer/Information Technology Administration and Management, Graduated
College of Military Engineering 1967 — 1970
Engineer's Degree, Mechanical Engineering and Project Management, Graduated with excellent grades
College of Military Engineering 1965 — 1965
Young Officers' Field Engineering Course, Combat (Field) Engineering, Recipient of distinguished 'Silver Lighter Grenade' for top honours
National Defence Academy 1961 — 1965
Bachelor's Degree, Liberal Arts and Sciences, Military subjects, Graduated with flying colours
National Defence Academy
TELUS October 2011 - Present
NIlex Construction 2007 - 2011
Skills
Microsoft Office, Windows, Linux, Microsoft Excel, PowerPoint, Microsoft Word, Account Management, Operating Systems, Customer Service, Computer Hardware, Photoshop
Education
DeVry Institute of Technology 2006 — 2011
TELUS July 2011 - Present
TELUS September 2004 - July 2010
Education
DeVry Institute of Technology 2002 — 2003
Diploma, Networking
TELUS April 2001 - Present
TELUS Communications Inc. 2000 - Present
Anixter Canada 1994 - 2000
SBC Datacomm/ Ameritech/ Anixter 1990 - 2000
Skills
Wireless, Unified Communications, VoIP, IP, MPLS, Cisco Technologies, QoS, SIP, Telepresence, Telephony, Network Architecture, Network Design, WAN, Avaya, Data Center, Avaya Technologies, Managed Services, OSPF, Routing, Switches, Telecommunications
Education
DeVry University Phoenix 1986 — 1988
Bachelor's degree
MNP September 2010 - Present
Horwath Leebosh Appel, LLP September 2010 - December 2011
TELUS January 2007 - June 2010
Skills
Accounting, Internal Controls, Auditing, Excel, Tax, Word, PowerPoint, Microsoft Office, Financial Reporting, Financial Analysis, Financial Accounting, Budgets, Assurance, Corporate Tax, Financial Statements, Strategic Consulting, Process Consulting, Accounting Applications, GAAP, Income Tax, Variance Analysis
Education
John Moson School of Business 2010 — 2012
Chartered Accountant, Accounting
John Molson School of Business 2006 — 2010
Bachelor of commerce, Accounting
Dawson College 2005 — 2006
DEC, Pure and Applied Science
Microsoft October 2012 - Present
TELUS May 2011 - August 2011
Research In Motion September 2010 - December 2010
Research In Motion January 2010 - April 2010
Skills
Enterprise Architecture, Software Project..., Software Design, Application Architecture, Software Development, Agile Methodologies, SOA, TOGAF, Java, Solution Architecture, IT Strategy, Integration, SDLC, UML, Requirements Analysis
Education
Dalhousie University 2007 — 2012
Faculty Of Computer Science, Health Informatics
Dalhousie University 2007 — 2010
Health Informatics, Computer Science
TELUS 2014 - Present
Anthea Lai - Indpendent 2014 - 2014
Suncor Energy 2012 - 2014
Suncor Energy 2011 - 2012
Suncor Energy 2009 - 2011
Petro-Canada 2007 - 2009
Suncor Energy 2007 - 2007
Petro-Canada 2006 - 2007
Petro-Canada 2005 - 2006
Skills
Marketing Strategy, Strategic Planning, Pricing, Marketing, Project Management, Business Analysis, Business Strategy, Store Management, Retail, Merchandising, Product Marketing, Leadership, Sales, Sales Operations, Strategy, Team Leadership, Marketing Communications, Market Research, Management
Education
Cornell University - Johnson Graduate School of Management 2014 — 2014
Marketing Strategy Certificate Program - 4 Months Professional Development Online, Marketing
The University of Western Ontario 2002 — 2005
Honors Business Administration, Richard Ivey School of Business
IBM 2008 - Present
Telus January 2005 - July 2008
Skills
Solution Selling, Telecommunications, Cloud Computing, Account Management, Managed Services, Channel, Business Analysis, Pre-sales, Team Leadership, Project Management, Sales Management, SaaS, Data Center, Direct Sales, Product Management, Unified Communications, ITIL, Business Development, Business Intelligence, Vendor Management
Education
Ordre des CMA du Québec 2008 — 2010
PLS, CMA
HEC 2005 — 2008
BAA, Comptabilité
Budapesti Corvinus Egyetem 2005 — 2006
Bank of Tokyo-Mitsubishi UFJ July 2007 - Present
IBM Canada Ltd. 2006 - 2007
McKinsey & Company 2005 - 2006
throughpoint 2004 - 2005
IBM Canada Ltd. 2001 - 2005
TELUS 2000 - 2001
IBM China 1995 - 1999
Skills
Network Design, Infrastructure, Cisco Technologies, Data Center, Disaster Recovery, IPSec, Network Security, Security, Cisco Routers, DNS, Information Security, Security Operations, Network Architecture, Computer Network..., Computer Security, Switches, IDS, VPN, Firewalls
Education
Huazhong University of Science and Technology 1992 — 1995
Master of Engineering (MEng)
Dalian University of Technology 1988 — 1992
Bachelor of Engineering (BEng)
TELUS January 2012 - Present
TELUS Business Solutions June 2006 - 2011
PANDA SOFTWARE September 2004 - June 2006
DATAMIRROR CORPORATION (a subsidiary of IBM) November 1996 - September 2002
RESCOM VENTURES INC. January 1993 - September 1996
Skills
Solution Selling, Wireless, Channel, Business Development, Sales Operations, Sales Management, Telecommunications, Training, Sales Process, Account Management, Direct Sales, Unified Communications, Process Improvement, Project Management, Management
Education
University of Toronto - School of Continuing Studies 2012 — 2015
e-Learning
Seneca College of Applied Arts and Technology 2010 — 2011
Certificate, Advanced Project Management
Dalhousie University
BA, Languages
Ryerson University
Diploma & Certificate, International Trade
TELUS December 2009 - Present
TELUS February 2009 - December 2009
TELUS July 2007 - February 2009
TELUS September 2001 - July 2007
Education
Simon Fraser University 1995 — 1998
BBA, Business Administration
Douglas College 1993 — 1997
Diploma, Commerce & Business Adminstration
Bell April 2013 - Present
TELUS September 2010 - April 2013
Bell Aliant June 2005 - May 2010
Bell January 2010 - February 2010
Skills
IP, ITIL, MPLS, Managed Services, Unified Communications, Cisco Technologies, Networking, Switches, VoIP, Telecommunications
Education
Dalhousie University 2003 — 2005
Master's, Internetworking Engineering
Siemens Healthcare Diagnostics Inc. 1998 - Present
Bayer Healthcare Diagnostics 2001 - 2007
Bayer HealthCare March 2000 - June 2001
TELUS 1997 - 2000
Skills
Medical Devices, Capital Equipment, Biotechnology, ISO 13485, Healthcare, Cross-functional Team..., Process Improvement, Team Leadership
Education
Northern Alberta Institute of Technology / NAIT 1994 — 1996
Diploma Electronics Engineering, Biomedical/Medical Engineering, Graduate with Honours
Curtin University of Technology 1989 — 1992
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
Lisi Aerospace April 2008 - February 2013
Anglo Canadian Housewares 2005 - 2007
Reboot-pc.ca January 2001 - December 2005
TELUS January 2004 - June 2005
Nortel Networks October 1994 - January 2001
Skills
Microsoft Exchange, IIS, Linux, Apache, Help Desk Support, 2008 R2, Servers, Troubleshooting, Windows, Lotus Domino, Visio, DHCP, Active Directory, Lotus Notes, DNS, Windows Server, Group Policy, Network Administration, XP, VPN, HTML, PHP, Microsoft SQL Server, MySQL, CSS, Debian, Flash, Norton Ghost
Education
Dawson College 1991 — 1992
Creative Arts
TELUS April 2015 - Present
TELUS February 2011 - March 2015
Online Business Systems October 2008 - February 2011
TELUS Communications March 2007 - October 2008
TELUS June 2004 - March 2008
TELUS Communications August 2003 - June 2004
TELUS Communications April 2002 - August 2003
Skills
Contact Centers, Call Center, Genesys, CTI, Recruiting, Integration, Call Centers, Solution Architecture, Leadership, Telecommunications, VoIP, IVR, System Deployment, Managed Services, Technical Support, Avaya, Requirements Analysis, Business Analysis, Vendor Management
Education
DeVry Institute of Technology 1998 — 2001
Computer Information Systems, Computer Science
Telus August 2012 - Present
TELUS October 2010 - August 2012
Alberta Health Services January 2002 - June 2010
EDS Canada Inc. (now known as HP Enterprise Services) September 1998 - December 2001
IBM Canada Ltd. July 1997 - August 1998
Skills
Troubleshooting, BMC Remedy, Software Documentation, Systems Analysis, Requirements Gathering, Business Analysis, ITIL, Requirements Analysis
Education
DeVry Institute of Technology 1994 — 1997
Bachelor, Computer Science (Honors)
Red River College 1989 — 1990
Diploma, Hotel and Restaurant Administration
BMW Canbec - MINI Mont Royal January 2015 - Present
Nissan Motor Corporation May 2014 - January 2015
TELUS January 2013 - June 2013
Intact Insurance January 2011 - January 2012
Skills
Sales, Customer Service, Customer Retention, Call Centers, Customer Satisfaction, Sales Process, Teamwork, Negotiation, New Business Development, Team Leadership
Education
Dawson College 2011 — 2012
Japanese studies, Japanese Language and Literature, Graduated
LaSalle Community Comprehensive High school 2002 — 2007
Regular Studies Completion certificate, Regular/General High School/Secondary Diploma Program, Secondary 5
McGill University
East Asian Studies - Concentration Japanese, East Asian Languages, Literatures, and Linguistics
Telus August 1994 - Present
TransCanada Pipelines 1992 - 1994
Skills
Cisco Technologies, Telecommunications, Wireless, IP, Network Design, WAN, Telephony, Network Architecture, Routers, Switches, MPLS, LAN-WAN, Avaya Technologies, Unified Communications, QoS, Data Center, VoIP, Project Management
Education
SAIT 1987 — 1989
Tele-Computer Engineering Diploma
DeVry Institute of Technology 1982 — 1984
Computer Science - Data Processing Diploma
TELUS September 2007 - Present
TELUS January 2000 - September 2007
TELUS June 1998 - January 2000
Dairyworld Foods September 1996 - June 1998
Dairyworld Foods 1990 - 1996
Skills
Resource Management, Project Management, Customer Engagement, Data Center, Disaster Recovery, Business Continuity, Network Administration, EHR, ITIL v3 Foundations..., GoC Secret Clearance
Education
DeVry Institute of Technology
Southern Alberta Institute of Technology
University of Calgary
TELUS May 1999 - September 2011
Sprint September 1998 - May 1999
Bell Canada April 1990 - January 1996
Skills
Sales Representatives, Customer Support...
Education
University of Delhi 1984 — 1987
B.A, Political Science
TELUS Small Business Solutions June 2008 - Present
TELUS Communications 1998 - 2014
TELUS 1998 - 2008
Skills
Call Centers, Workforce Management, Customer Experience, Telecommunications, Customer Satisfaction, Contact Centers, Vendor Management, Process Improvement, Avaya, Team Leadership, Forecasting, Business Analysis, Customer Service, Operations Management, Customer Retention, Outsourcing, BPO
Education
Holland College 1990 — 1992
Business Information Processing, Business Analysis
Dalhousie University 1977 — 1979
Social Sciences
Bell Canada July 2011 - Present
Bell Canada January 2011 - July 2011
TELUS October 2004 - December 2010
Celestica July 2003 - September 2004
Education
DeVry University 2000 — 2003
•Bachelor of Science in Electronics Engineering Technology, Electronics
Mountain Equipment Co-op August 2013 - Present
Greater Victoria School District October 2010 - December 2011
TELUS April 2007 - October 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop
Education
Dawson College 1996 — 1999
DEC, Social Sciences