TELUS Company
Industry: Telecommunications company
DescriptionTelus Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Customer service: 00 1 416-940-5995 Headquarters: Vancouver, Canada Revenue: 12.5 billion CAD (2016) Subsidiaries: Koodo Mobile, Telus Mobility, Telus TV,
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TELUS Employees
L'Oréal May 2015 - August 2015
TELUS May 2014 - August 2014
KPMG June 2013 - August 2013
KPMG June 2011 - August 2011
Skills
Marketing, Salesforce.com, Microsoft Excel, Microsoft Word
Education
Université de Montréal - HEC Montréal 2012 — 2015
Bachelor of Business Administration (B.B.A.), Marketing
TELUS December 2014 - Present
Reliance Communications July 2012 - July 2014
Tirumala Seven Hills August 2011 - July 2012
ZTE India Telecomm Pvt Ltd February 2010 - July 2012
Skills
Business Analysis, Telecommunications, VAS, Pre-sales, GSM, Mobile Devices, Product Management, Team Management, Wireless, Business Development, Project Planning, SMSC, 3G, BSS, CDMA, GPRS, Scrum, Agile Methodologies, Agile & Waterfall..., Integration, 2G, LTE, SMS, CRBT, IPTV, Strategy, Networking, Management, Vendor Management, Requirements Gathering, Business Requirements, Managemen, Project Management, SIP, Mobile Technology, Operations Management, Contract Management, Task Management, Scope Management, Negotiation, Risk Management
Education
Heriot-Watt University 2007 — 2008
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Mumbai 2001 — 2004
Bachelor of Engineering (B.E.), Electronics and TeleCommnications
MEGA Brands November 2014 - Present
Ubisoft July 2012 - October 2014
Lassonde June 2010 - July 2012
Lassonde May 2009 - June 2010
telus 2005 - 2008
Skills
results oriented, strong interpersonal,..., entrepreneurial leanings, Marketing, Trade Marketing, Marketing Communications, Marketing Research, Advertising, Brand Development, Retail, Digital Marketing, Marketing Management, Event Planning, Sponsorship, Goal Oriented, Sales, Strategy, Social Media, Customer Insight, Brand Management, Marketing Strategy, Management, Online Advertising, Competitive Analysis, Integrated Marketing
Education
HEC Montreal 2007 — 2008
DESS, Marketing communication
Université de Montréal - HEC Montréal 2003 — 2005
BCOMM, Marketing
École secondaire P.G. Ostiguy 1996 — 2000
TELUS September 2005 - Present
Fondation des maladies du coeur du Québec August 2004 - August 2005
Espace Bell - La Boutique Électronique 2003 - 2004
Bell 2000 - 2003
Skills
Ventes directes, Télécommunications, Gestion de compte, Leadership d'équipe, Vente de solutions
Education
HEC Montreal 2002 — 2007
Certificat, Gestion du Marketing, Psychologie du changement
Université de Montréal 2002 — 2007
Certificat, Publicité
Telus Mobility July 2009 - Present
SkiFleury January 1996 - January 2014
TELUS 2006 - July 2009
Mosaic Sales Solutions 2004 - 2006
Mont Saint-Sauveur International September 2003 - September 2005
Labatt Breweries of Canada June 1997 - September 2002
Skills
Sales Management, New Business Development, B2B, Business Development, Telecommunications, Account Management, Product Marketing, Strategic Planning, Sales, Team Management, Marketing, Team Leadership, Direct Sales, Negotiation, Wireless, Business Strategy, Marketing Communications, Solution Selling, Marketing Strategy, Product Management, Coaching
Education
HEC Montréal 1999 — 2003
BAC, Administration Sales&Marketings
ICT 101 storry telling to TELUS
ICT 101 storry telling to TELUS
ICT 101 storry telling to TELUS
Montgomery College
Sciences de la santé, Diplôme d'études collégiale
Consultation Stratégiques Altizone Inc September 2014 - Present
Diane Laterreur Consultante en Télécom 2012 - Present
Telus March 2013 - September 2013
Bell 2004 - 2011
Bell 1987 - 2004
Bell July 1975 - 1987
Skills
Cisco Call Manager, Customer Service, Formation, Unified Communications, Cisco Technologies, Nortel Meridian, Call Center, Microsoft Office, Call Centers, Telephony
Education
HEC Montréal 1981 — 1984
Certificat en gestion du personnel, Business Administration and Management, General
Collège Bois de Boulogne 1980 — 1981
Certificat, Gestion d'entreprise
Rogers Communications February 2015 - Present
TELUS August 2007 - October 2014
Espace Bell June 2006 - February 2007
Bell Mobility April 2002 - May 2006
Bell January 2001 - January 2002
Skills
Telecommunications, Sales, Direct Sales, B2B, Solution Selling, Strategic Planning, Sales Process, Account Management, Sales Operations, Cold Calling, Sales Management, Wireless, New Business Development, Selling, Leadership, Salesforce.com, Management, Consultative Selling, People-oriented, Teaching, Training, Strategy, Team Leadership, Mobile Devices, Business Development, CRM, Managed Services, Negotiation, Business Strategy
Education
Université de Montréal - HEC Montréal 2007 — 2011
management
Université du Québec à Montréal 1999 — 2001
Business Administration and Management, General
PADI 2014 — 2014
Instructor, Scuba Diving
Association hispanophone de Laval 2009 — 2010
Spanish
Télé // Cinéma // Web December 2014 - Present
INIS September 2014 - Present
INIS October 2014 - February 2015
L'Gros Luxe - Mile End May 2014 - September 2014
C2MTL May 2014 - June 2014
Groupe Antonopoulos October 2008 - December 2013
Scénario A June 2013 - September 2013
C2MTL March 2013 - June 2013
TELUS May 2010 - July 2010
Education
INIS 2014 — 2015
Formation professionnelle télévison, Profil producteur
HEC Montréal 2012 — 2014
D.E.S.S (Graduate studies), management
Université du Québec à Montréal 2008 — 2011
Bachelor's degree, public relations
TELUS Business Solutions August 2015 - Present
Rouge-Photo.com August 2009 - Present
TELUS July 2014 - August 2015
TELUS November 2009 - July 2014
TELUS May 2012 - June 2014
Telus July 2005 - November 2009
Skills
Telecommunications, Management, Sales Management, Employee Training, Customer Service, Vendor Management, Sales, French, Project Management, Marketing, Customer Experience..., Customer Experience, English, Training & Development, Outsourcing, Event Photography, Networking, Coaching, CRM, Outsourcing Management, Wedding Photography, Team Management, Offshore Management, Commercial Photography, Adobe Creative Suite, Call Centers, Recruiting, Process Development, SPSS, Arabic, Customer Experience..., Photoshop, Lightroom, Illustrator, Public Relations, Statistics, Data Mining, Strategy, Marketing Strategy, Marketing Management, Leadership, Analysis, Wireless, Sales Manager, Team Leadership, Account Management, New Business Development
Education
Université de Montréal - HEC Montréal 2009 — 2011
Certificate, Marketing Management
Université de Montréal 2004 — 2008
B.A., Public relations / Marketing
College Laval 1989 — 1994
D.E.S.
Desjardins May 2014 - Present
APCHQ - Association provinciale des constructeurs d'habitations du Québec 2013 - 2014
Hydro Québec 2008 - 2013
Agence de la santé et des services sociaux de Montréal 2001 - 2012
Telus June 2009 - August 2009
Environnement canada February 2009 - April 2009
CN May 2001 - June 2001
Gaz Métro 1998 - 2000
Skills
Microsoft SQL Server, SQL, Team Leadership, Oracle, PL/SQL, Oracle PL/SQL..., Business Intelligence, Oracle SQL, Visual Basic, Agile Methodologies, Stored Procedures, MySQL, CRM, SSIS, Scrum, Oracle 9i, XML, Visual C#, Crystal Reports, Active Reports, ASP.NET, MS Project, Visio, Visual Basic 5.0/6.0, Lotus Notes, ADO.NET, Silverrun, VB.NET, VBA, UML, LINQ, Access, SSAS 2008, CRM Integration, DBA, Business Analytics, Gestion de projet, DB2, Méthodes agiles, Leadership d'équipe
Education
HEC Montréal 2015 — 2016
Certificat en gestion de projet (Bac en gestion), Management de projet
Cegep de St-Hyacinthe 1995 — 1998
Displome d'études collégiales, technique de l'informatique, Informatics
Cegep de St-hyacinthe
Attestation d'étude collégiales en Gérontologie, Public Health
Prestige Performance Consulting LTD January 2008 - Present
Prestige Performance Consulting LTD / Prestige Coaching January 2008 - Present
Vancouver Board of Trade June 2014 - June 2015
Prestige Executive Coaching Groups GSS October 1991 - March 2009
Telus July 2007 - February 2009
Scotiabank April 1996 - June 2007
Montreal Trust March 1988 - April 1996
Skills
Business Growth, Performance Improvement, Profitability..., Executive Coaching, Program Management, Project Portfolio..., Results Oriented, Marketing Strategy, Strategic Communications, Business Communications, Online Presence, Company Branding, Corporate Branding, Productivity Coaching, Program Management..., Goal Oriented, Business Strategy, Business Development, Strategic Planning, Management Consulting, CO-PA, Change Management, Business Transformation, Business Analysis, Entrepreneurship, Leadership, Coaching, Business Planning, Team Building, Project Planning, IT Strategy, Vendor Management, Project Management, Marketing, Risk Management, Enterprise Architecture, Management, Strategy, CRM, Leadership Development, Training, Mergers & Acquisitions, Sales, PMO, PMP, Negotiation, Telecommunications, Budgets, Executive Management, ITIL
Education
York University 2002 — 2003
Masters, Project Management
HEC Montréal 1992 — 1996
MIS, BA, Management Information Systems
McGill University 1994 — 1994
BA, MIS
College Bois De Boulogne
CollegiateDiploma, Computer Science (Informatique)
TELUS August 2012 - Present
SAQ 2003 - Present
Agence de la santé et des services sociaux de Montréal May 2008 - August 2012
Corporation du Mondial Choral September 2007 - August 2008
Agence de la santé et des services sociaux de Montréal May 2007 - April 2008
Le Mondial Choral Loto-Québec 2005 - 2005
Skills
Gestion de projet, Planification et..., Planification et..., Faisabilité de projet, Pratiques de négociation, Gestion des risques de..., Évaluation financière..., Gestion du changement, Formation, Support Niveau II-III, Microsoft Excel, MS Project, Lotus Notes, DES, System Administration, Team Leadership, French, Project Planning, International Relations, IT Service Management, Project Management, Project Portfolio..., SharePoint, PMBOK, Visio
Education
Université du Québec à Montréal / UQAM
MGP, Gestion de projet
Project Management Institute / PMI
PMP, Gestion de projet
Université du Québec à Montréal / UQAM
BAA, Profil Systèmes d'Information
Collège André-Grasset
Collège Laval
Collège Sainte-Marcelline
HEC Montréal
Université Laval
TELUS 2013 - 2014
TELUS 2011 - 2013
TELUS 2007 - 2010
TELUS 2003 - 2007
Econotec March 1999 - November 2000
Skills
Telecommunications, Customer Experience, Wireless, Mobile Devices, Product Marketing, Product Management, Marketing Strategy, Strategic Planning, Competitive Analysis, Business Case, Call Center, Pricing, Budget and Forecast, Clients Insights and..., Business & Market..., Direct Marketing, Customer Retention, Marketing, Call Centers, Customer Satisfaction, Business Analysis, Strategy, Management, Leadership, Team Leadership, Project Management, Cross-functional Team..., Analysis, Business Strategy, Team Management, Program Management, CRM
Education
McGill University 1998 — 1999
Post-MBA
HEC Montreal 1995 — 1998
Master in Science (M.Sc)
École Supérieure de Gestion 1991 — 1995
Bachelor of Business Administration (B.B.A.)
Canada Mortgage and Housing Corporation (CMHC) February 2015 - Present
Canada Mortgage and Housing Corporation (CMHC) May 2013 - March 2015
Canada Mortgage and Housing Corporation (CMHC) January 2008 - May 2013
TELUS January 2006 - January 2008
Skills
Urban Planning, Public Policy, Qualitative Research, Strategic Planning, Research, Project Management, Policy Analysis, Aboriginal Relations, Municipal Politics, Aboriginal Affairs, Consulting, Strategic Communications, Gestion de projet, Financial Analysis, Stratégie, Planification...
Education
UQÀM et INRS 2008 — 2013
maîtrise, études urbaines
HEC Montréal 2011 — 2012
Certificat, Gestion de projets
2002 — 2005
BAC, Urbanisme
TELUS August 2014 - October 2014
Dept of Transport Maritime Administration January 2014 - March 2014
Providence Health & Services January 2014 - January 2014
Children's Hospital Colorado October 2013 - November 2013
Lockheed Martin September 2013 - September 2013
Dept. of Virginia Alcoholic Beverage Control Board April 2013 - June 2013
Lockheed Martin November 2012 - December 2012
US Navy October 2012 - November 2012
Agile BI, LLC August 2012 - November 2012
T-Mobile April 2012 - August 2012
Skills
Data Warehousing, Business Intelligence, Business Objects, Data Modeling, ETL, Dashboard, Data Integration, Data Warehouse..., SDLC, Business Intelligence..., Data Governance, Teradata, Master Data Management, SSIS, Data Quality, Web Intelligence, Microsoft SQL Server, Enterprise Architecture, Crystal Reports, Databases, Oracle, Data Migration, Solution Architecture, SQL, Cognos, SAP BI, Performance Tuning
Education
Hofstra University 1965 — 1970
BA, Biology
British American Tobacco November 2012 - Present
TELUS February 2012 - November 2012
TELUS June 2008 - March 2012
Rogers Communications 2007 - 2008
Education
HEC Montreal 2007 — 2010
B.A.A, Marketing
Collège Ahuntsic 2005 — 2007
DEC, Administration des affaires
Desjardins January 2015 - Present
TELUS March 2014 - December 2014
Desjardins May 2011 - March 2014
Loto Québec March 2010 - May 2011
VIA Rail Canada August 2009 - March 2010
Desjardins November 2005 - August 2009
CGI May 2002 - November 2005
Education
1999 — 2002
BAA, Baccalauréat en Administration des affaires (profil TI)
TELUS October 2005 - Present
Banque Royale January 1986 - March 2004
Royal DirectCentre January 1998 - January 2002
Royal Bank Visa Centre January 1994 - January 1996
Royal Bank Visa Center January 1991 - January 1994
Royal Bank Visa Center January 1987 - January 1991
Skills
Call Center, Telecommunications, Team Leadership, Customer Experience, Management, Coaching, Customer Service, Training, Call Centers, Project Planning, Team Management, Customer Satisfaction, Sales, Strategy, Vendor Management
Education
HEC Montréal 1995 — 1999
certificat, gestion des affaires
Ville Lasalle CÉGEP
school diploma
The Institute of Canadian Bankers
accounting; marketing studies
sanofi-aventis May 2011 - Present
Hu Conseil en gestion October 2010 - May 2011
TELUS June 2008 - June 2010
TELUS August 2007 - June 2008
TELUS January 2007 - August 2007
TELUS April 2006 - January 2007
OSL Marketing October 2004 - March 2006
Self-employed August 2004 - March 2006
CGI August 2002 - April 2004
CGI October 2001 - August 2002
Skills
Strategic Planning, Business Modeling, Financial Modeling, Financial Management, Balanced Scorecard, Business Alignment, Decision Support, Business Process..., Executive Reporting, Business Metrics, Forecasting, Managerial Finance, Financial Analysis, Strategy, Business Intelligence, Management Consulting, Business Process, Business Planning, Business Strategy, Business Case, Financial Reporting, Business Performance...
Education
Université de Montréal - HEC Montréal 1993 — 1997
Baccalauréat en Administration des Affaires
École Secondaire Marcellin Champagnat 1986 — 1991
High School
TELUS June 2012 - Present
CIMA+ December 2010 - June 2012
IBM Canada Ltd. June 2010 - December 2010
IBM Canada Ltd. 2007 - July 2010
IBM Canada Ltd. May 2002 - January 2006
Service Correctionnel du Canada May 2001 - September 2001
Skills
Proposal Management, Proposal Coordination, Recruitment/Retention, Formatting, Listening Skills, Remote Assistance, Remote Team Management, Project Coordination, Mentoring, Teamwork, Team-oriented, Customer Oriented, Coordination, Leadership
Education
Université de Montréal - HEC Montréal 2009 — 2013
Certificat, Gestion des ressources humaines, Certificat obtenu - Mention d'excellence
Collège Montmorency 1999 — 2002
DEC, Micro-édition et hypermédia (bureautique)
Avensys Solutions inc. June 2012 - Present
Avensys June 2012 - Present
Randstad Canada August 2010 - June 2012
TELUS March 2010 - June 2010
BNI ProAction 2010 - 2010
Daniele Henkel 2009 - 2010
Rogers Communications March 2006 - March 2009
Education
Université de Montréal - HEC Montréal 2010 — 2013
Administration des Affaires
TELUS September 2015 - Present
Desjardins December 2011 - July 2015
Bell Canada March 2007 - December 2011
Affiliated January 2006 - April 2006
CGI Consulting Group January 2000 - April 2005
Bell Canada November 1997 - December 1999
Skills
PMO, Project Planning, Business Analysis, Business Process, MS Project, EDI, Project Delivery, Governance, Team Management, Project Management, Telecommunications, IT Service Management, SharePoint, French, Team Leadership, Software Project..., Architecture, Project Portfolio..., ITIL, PMI, Quality Assurance, Visio, Architectures, Requirements Analysis, Microsoft Project, PMP, Agile Methodologies, Management, Risk Management, Change Management, Project Coordination, Program Management, Business Process..., PMBOK, Process Improvement, Testing
Education
Cégep St-Jean sur Richelieu 1994 — 1996
Collège CDI
Collège CDI
Collège CDI
Collège CDI
Collège CDI
Collège CDI
Formation académique
Formation académique
Formation académique
MindGeek April 2015 - Present
TELUS October 2014 - April 2015
Babel Media September 2014 - October 2014
Danone January 2013 - July 2014
Panco July 2009 - December 2012
Toolbox July 2008 - July 2009
Colégio Torricelli February 2004 - December 2004
Faculdades Torricelli November 2003 - January 2004
Skills
Microsoft Office, English, French, Trade Marketing, Merchandising, Market Research, Supply Chain, Marketing, Marketing Strategy, Market Analysis, Marketing Management, Strategic Planning, Market Planning, Budgets, Management, Negotiation, Business Strategy, Portuguese
Education
HEC Montréal 2015 — 2016
Master of Business Administration (M.B.A.), Electronic Business
Universidade de São Paulo 2006 — 2010
Barchelor, Marketing
Torricelli 2002 — 2004
High School, Technical course in Informatics
Allstream August 2014 - Present
Proxo International Inc. November 2011 - August 2014
Sensio Technologies January 2010 - November 2011
Videotron (Videotron Business Solutions) June 2002 - January 2010
TELUS January 2000 - June 2002
Sprint Canada May 1997 - January 2000
ACC TELentreprises January 1992 - May 1997
Call Net 1988 - 1989
Skills
Interpersonal skills, Customer-oriented, Result oriented, Telecommunications, Sales Management, Account Management, Team Leadership, Marketing Strategy, Solution Selling, Product Management, Team Management, IP, Strategic Partnerships, Direct Sales, Product Marketing, Social Skills, Result Oriented, Go-to-market Strategy, SaaS, Customer Experience, Start-ups, Sales Process, International Sales, Channel Partners, Leadership, Strategy, Management, Sales Operations, Unified Communications, Mobile Devices, Cloud Computing, VoIP, Wireless, Salesforce.com, Managed Services, Professional Services, Enterprise Software, CRM, Business Development, Sales, MPLS, Networking, New Business Development, Business Strategy, Consulting, Project Management, Strategic Planning, Customer Service
Education
Université de Montréal - HEC Montréal 2012 — 2014
Certificate, International Business
TELUS July 2015 - Present
AgiliCorp Inc. September 2013 - July 2015
Bolt Wave Inc. November 2012 - July 2015
Executive MBA Studies January 2013 - October 2014
Dell August 2010 - September 2013
Dell July 2008 - August 2010
Dell Inc August 2000 - July 2008
Future Shop (Now BestBuy) August 1998 - August 2000
First Global Server June 1996 - August 1998
Skills
Storage, Cloud Computing, Enterprise Software, Storage Area Networks, Data Center, Storage Solutions, SAN, Virtualization, Storage Virtualization, NAS, Management, Partner Management, Solution Selling, Sales Management, SaaS, Servers, VMware, Start-ups, Solution Architecture, Disaster Recovery, Networking, Storage Architecture, Enterprise Storage, Enterprise Architecture, Pre-sales, Channel Partners, Direct Sales, Professional Services, Strategic Planning, Competitive Analysis, Compellent, Strategy, Integration, High Availability, Managed Services, Computer Hardware, Business Continuity, Data Center Architecture, Technical Design, Enterprise Solutions, Sales Operations, Strategic Marketing, Leadership, Consulting, Salesforce.com, Negotiation, Business Strategy, Business Development
Education
Northwestern University - Kellogg School of Management 2013 — 2014
Master of Business Administration (M.B.A.), Joint Global Executive MBA
York University - Schulich School of Business 2013 — 2014
Master of Business Administration (M.B.A.), Joint Global Executive MBA
WHU – Otto Beisheim School of Management 2014 — 2014
Kellogg Global Executive MBA European Electives
Hong Kong University of Science and Technology - School of Business and Management 2013 — 2013
Kellogg Global MBA Asian Electives at HKUST
University of Toronto 1992 — 1996
Graduate Studies, Biomedical Engineering
University of Toronto 1987 — 1991
Bachelor's Degree, Engineering
TELUS 2005 - Present
GT Group Telecom January 2000 - January 2005
Skills
Telecommunications, VoIP, Unified Communications, Strategy, Call Center, Business Strategy, Finance, Strategic Negotiations, Negotiation, Business Development, Strategic Partnerships
Education
.
HEC Montréal
Master of Business Administration (MBA), Finance and Marketing
HEC Montréal
Bachelor of Business Administration (B.B.A.), Accounting
TELUS March 2013 - Present
Gestionimmo3D April 2006 - December 2014
Telus Mobility January 2003 - March 2013
Bell June 2000 - December 2002
Skills
Negotiation, Leadership d'équipe, Télécommunications, Leadership, Service client, Centres d'appel, Management, Analyste commercial, Expérience client, Vente, Gestion de projet
Education
Canadian Institute of Management 2014 — 2014
Certified in Management (C.I.M), Management
McGill University - Desautels Faculty of Management 2014 — 2014
Lean Six Sigma (Green Belt), Management de projet, Certification
HEC Montréal 2013 — 2013
Baccalauréat en gestion (B.Gest.), Business Management
McGill University - Desautels Faculty of Management 2012 — 2013
Comprehensive Business Analysis Certificate, Management, A-
TELUS 2010 - Present
Skills
Business Analysis, Experienced Business..., Activity Diagrams, ITIL v3 Foundations..., Telecommunications, Business Process, Business Requirements, Integration, Change Management, Impact Assessment, Business Impact Analysis, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Customer Support, Cost Benefit, Project Delivery, Deductive Reasoning, Process Improvement, Process Management, Amélioration des..., Analyste commercial, Expérience client, Processus commerciaux, Télécommunications, Intégration, Exigences commerciales, Livraison de projet, VoIP
Education
HEC Montréal
Certificat
Biron Groupe Santé inc. January 2014 - Present
Jewish General Hospital June 2013 - December 2013
TELUS May 2010 - February 2013
Emergis August 2007 - May 2010
Canadian Medical Association November 2002 - August 2007
Skills
Product Management, Product Marketing, Business Analysis, Requirements Analysis, Healthcare Information..., Project Management, PMO, Team Management, Pragmatic Marketing..., Stage-Gate, Business Strategy, Financial Analysis, Strategic Roadmaps, Market Research, Marketing Strategy, Strategic Planning, Process Improvement, Mobile Devices, Event Planning, Pricing, Proposal Writing, SOW, Contract Negotiation, Sales Presentations, Technical Writing, Provider Relations, Solution Architecture, Information Technology, Quality Assurance, Software Development, Agile Methodologies, SQL, UML, Integration, User-centered Design, EMR, Patient Portal, HL-7, Health Information..., Secure Messaging, HealthVault, Personal Health, Remote Patient..., Consumer Health..., Gestion de projet, Analyste commercial, Responsable produit, Stratégie de..., Méthodes agiles
Education
HEC Montreal 2002 — 2003
Certificat, e-Commerce Marketing
Université Laval 1992 — 1996
BAC, Economique
American Iron & Metal 2010 - Present
Manpower 2008 - 2010
TELUS 2004 - 2008
Skills
Talent Acquisition, French, Technical Recruiting, Recruiting, Change Management, Sourcing, Coaching, Negotiation, Human Resources, Customer Service, Microsoft Office, Google Apps, psychometric test, nethris, njoyn
Education
HEC Montréal
Gestion Ressouces Humaines, Certificat
Université de Montréal
Santé et Sécurité au Travail, Certificat
TELUS July 2013 - Present
TELUS April 2011 - June 2013
Rogers Communications April 2009 - October 2010
Cable & Wireless September 2006 - December 2008
Cable & Wireless April 1999 - September 2006
Cable & Wireless June 1997 - April 1999
Computers & Controls Ltd. May 1996 - June 1997
Computers & Controls Ltd. March 1995 - May 1996
Education
Heriot-Watt University
MBA, Specialism in Strategic Planning
Heriot-Watt University
Masters, Business Administration (MBA)
McGill University
Bachelors, Electrical Engineering
The Barbados Institute of Management and Productivity
Certificate, Project Management
University of Cambridge
Diploma, Project Management
UniSysTech Consulting May 2006 - Present
Telus 2008 - 2009
Citi 2004 - 2007
AGF Management Limited April 2002 - June 2004
Microforum Services Group 2000 - 2002
Skills
DB2, Websphere, Web Services, SQL, SOA, Spring, XML, Java Enterprise Edition, Unix, Weblogic, SDLC, Oracle, Microsoft SQL Server, Agile Methodologies
Education
Hefei University of Technology
Bachelor, Computer Science
TELUS 2013 - Present
OneBigPlanet Corp. 2011 - 2012
La Presse November 2010 - March 2011
Pro DoMobile Inc. 2009 - 2011
Green Vision Media 2007 - 2009
Digital marketing agencies 2005 - 2007
Le Massif de Charlevoix 2004 - 2005
CIRANO June 2003 - December 2003
Fido Solutions 1999 - 2002
Bell Canada 1992 - 1999
Education
Université de Montréal 2002 — 2003
Master of Science
HEC Montréal 1994 — 1997
Minor
Université Laval 1984 — 1987
Bachelor
Selekktus August 2012 - Present
TELUS November 2004 - August 2012
Bell 2002 - 2004
Skills
Team Leadership, Coaching, Marketing, Account Management, Customer Service, Marketing Strategy, Marketing Communications, Strategic Planning, Recruiting, Recrutement spécialisé..., Embauche, Entrevues, Internet Recruiting, MS Office, SAP, Access, Hiring Practices, Sourcing, Interview Skills, Rigueur analytique, Financial Recruiting, Performance Management, Change Management, Leadership, Microsoft Office, Accounting, Financial Analysis, Financial Reporting
Education
HEC Montréal 2009 — 2012
Certificat, Gestion du Marketing
college montmorency
ALITHYA February 2015 - Present
TELUS September 2013 - February 2015
TELUS June 2008 - September 2013
CAE 2007 - 2008
Bell Canada 2004 - 2006
Bell Canada 2000 - 2004
CGI 1999 - 2000
Bell Sygma 1997 - 1999
Skills
Auditing, Gestion de projets, Team Management, Integration, Business Analysis, Telecommunications, Team Leadership, Project Management, PMP, Business Process, Software Project...
Education
Project Management Institute (PMI) 2013 — 2013
PMP, Gestion de projets en technologies de l'information, PMP
Certificat, Ressources Humaines
TELUS October 2011 - Present
Bell Canada December 2006 - 2011
Hellenic Community of Montreal June 2008 - July 2010
Bell Mobility March 2005 - December 2006
Bell Mobility January 2004 - March 2005
Bell Mobility January 2003 - January 2004
Bell Mobility May 2002 - January 2003
Provente.com March 2002 - April 2002
Skills
Sales, Telecommunications, Forecasting, Team Leadership, Customer Experience, Strategic Planning, Analytics, Department Budgeting, Strategy, Leadership, Coaching, Direct Marketing, Marketing Management, Call Centers, Selling, Marketing, Management
Education
HEC Montréal 1999 — 2002
Bachelor of Business Administration, Management, Marketing
Marianopolis College 1997 — 1999
Diplôme d’Études Collégiales (D.E.C.), Commerce
Collège Jean-de-Brébeuf 1992 — 1997
Diplôme d’Études Secondaires (D.E.S.)
TELUS May 2010 - Present
Boehringer Ingelheim February 2008 - August 2009
Bell Canada October 1995 - February 2008
Education
1998 — 2000
Certificat, Gestion d'entreprises
1995 — 1998
B Sc, Relations Industrielles
Université York - Schulich School of Business
Certificat - Master, Gestion de Projets - PMP
Vidéotron Service Affaires 2014 - Present
Les Affaires 2012 - 2014
TELUS 2010 - 2012
TELUS 2008 - 2010
RONA Inc. 2006 - 2008
Education
HEC Montréal
MBA
McGill University
160 PDUs
Telfer School of Management at the University of Ottawa
BCom
Champlan College - Lennoxville
TELUS March 2014 - Present
Elevent July 2013 - Present
Skills
Sponsorship, Sponsorship measurement..., Marketing, Integrated Marketing, Sponsorship Strategy, Sports Marketing, Strategy, Advertising, Sponsorship Management, Marketing Research, Leadership, Account Management, Marketing Communications, Event Planning, Relationship Marketing, Sports, Public Speaking, Event Marketing, Online Marketing, Project Management
Education
Université de Montréal - HEC Montréal 2008 — 2011
Master's (M.Sc.)
Université de Montréal - HEC Montréal 2002 — 2005
Bachelor in administration (B.A.A.)
Collège Jean-de-Brébeuf 2001 — 2002
DEC
TELUS October 2010 - Present
MediSolution January 2006 - October 2010
IBM 1998 - 2006
Bombardier 1997 - 1998
Education
HEC Montréal 2005 — 2008
MBA, Business
Université de Montréal - Ecole polytechnique de Montréal 1994 — 1998
Engineering
Cegep André-Grasset
College Notre-Dame
Service conseil numérique October 2011 - Present
Parti Québécois March 2014 - April 2014
Option nationale September 2012 - June 2013
Duché de Bicolline March 2012 - March 2013
Hôpital Maisonneuve Rosemont February 2009 - June 2011
Verint May 2007 - January 2009
TELUS May 2006 - April 2007
Videotron February 2005 - April 2006
Ubisoft Montréal August 2004 - November 2004
Connexim February 2001 - August 2004
Skills
Technical Support, Internal Communications, Teaching, Patience, Teamwork, Training, Team Leadership, Networking, Leadership, Call Centers, Project Planning, Telecommunications, Project Management, Microsoft Office, Social Media, French, Management, Customer Service, Public Relations, English
Education
Université de Montréal - HEC Montréal 2013 — 2016
Certificat, analyse des processus organisationnels
HEC Montreal 2012 — 2015
Certificat, Project Management
Consultant pour AllardFitness 2012 - Present
TELUS 2006 - March 2015
Telus Mobility 2001 - 2008
Vidéotron 1997 - 2001
Skills
E-commerce, Communication marketing, Marketing, Stratégie marketing, Social Media Marketing, Leadership d'équipe, Team Leadership, Service client, Développement de la..., Vente, Customer Service, Gestion de la marque, Online Advertising, Sales Management, Facebook Marketing, Client Services, SEO, Marketing social, humor, Coaching, Business Coaching, Stratégie commerciale, Website Promotion, Gestion de projet, Ventes, Réseaux sociaux, Publicité en ligne, Publicité, Strategic Planning, Sales Manager, Planification...
Education
Université de Montréal 2011 — 2014
Bachelor's degree, Marketing, Baccalauréat
HEC Montréal 2003 — 2010
certificate, Marketing
HEC Montréal 2006 — 2009
certificate, E-commerce management
TRADER Corporation 2013 - Present
Toronto Product Management Association 2010 - Present
TELUS 2011 - 2013
Loblaw Companies Limited 2010 - 2011
Philips 2009 - 2009
Bright Ideas Group 2008 - 2009
Nortel 2006 - 2008
TELUS 2005 - 2006
Skills
Strategy, Product Marketing, Product Management, Cross-functional Team..., Management, Digital Strategy, Competitive Analysis, Product Development, Mobile Devices, Strategic Partnerships, Business Strategy, Product Launch, Product Road Mapping, Product Requirements, Start-ups, Market Research, Go-to-market Strategy, CRM, Leadership, Market Analysis, Marketing Strategy, Marketing, Wireless, Business Development, Telecommunications, Marketing Management, Sales, Project Planning, Business Planning, Customer Insight, Negotiation, Pricing, Segmentation, Market Planning, Mobile Applications, Strategic Roadmaps
Education
York University - Schulich School of Business 2008 — 2010
IMBA, Marketing
HEC Paris 2009 — 2009
MBA-Exchange, Maketing
McMaster University 2001 — 2005
B.Eng, Computer Engineering, Telecom
Professional & Continuing Education, School of Media Studies & Information Technology Humber College August 2015 - Present
TELUS June 2014 - Present
Nestle Purina Pet Care Company August 2011 - June 2014
Stratovate Group Ltd. January 2009 - January 2014
Gabriel Mederos June 2002 - January 2014
Uponor October 2008 - August 2011
Region of Peel January 2008 - October 2008
Husky Injection Molding Systems June 2007 - January 2008
Purolator Courier February 2006 - May 2007
Canadian Plastics Industry Association 2004 - 2006
Skills
Integrated Marketing, Social Media, Public Relations, Social Media Marketing, Digital Marketing, Digital Media, Corporate Communications, Leadership, Marketing Strategy, Strategic Communications, Media Relations, Marketing Communications, Internal Communications, Crisis Communications, Analytics, Social Networking, Communications Planning, Blogging, Strategic Planning, Press Releases, Brand Development, Training, Publishing, Strategy, Writing, Reputation Management, Copywriting, Public Speaking, Budgets, Brand Management, Management, Marketing, Corporate Social..., Marketing Research, Public Affairs, Issues Management, Communications Strategy, Social Media Monitoring, B2B Marketing, Crisis Management, Content Development, Content Management, Content Marketing, Facebook, Online Advertising, Team Leadership, Inbound Lead Generation, Lead Generation, Direct Marketing, Event Management
Education
Heriot-Watt University 2011 — 2015
Master of Science (M.Sc.)
University of Michigan 2014 — 2014
Rutgers, The State University of New Jersey-New Brunswick 2013 — 2014
Mini MBA
Humber College 1996 — 1997
University of Toronto Mississauga 1994 — 2001
BA
Social Media Marketing University 2013 — 2013
Social Media Strategist Certificate
Canadian Marketing Association 2011 — 2011
Certificate
Canadian Marketing Association 2009 — 2009
Certificate
Granton Institute 2007 — 2007
Business Communications Certificate
GlobalEdge Network March 2012 - Present
TELUS March 2011 - March 2012
CEV September 2009 - April 2011
PixelWeb October 2002 - September 2009
Canam Manac January 2001 - September 2002
Skills
Trusted Business Advisor, Business Strategy, Solution Selling, Collaboration Solutions, Telepresence, Telecommunications, Unified Communications, Strategic Partnerships, CRM, Cisco Technologies, DES, Direct Sales, Business Development, MPLS, New Business Development, Sales Process, Cloud Computing, Networking, VoIP
Education
HEC Montréal 1997 — 2001
BAA, Comptabilité de Management, CMA
Edouard-Montpetit 1996 — 1997
PQM.net August 2015 - Present
TELUS June 2013 - July 2015
TELUS July 2009 - June 2013
TELUS August 2007 - July 2009
SF Marketing October 2005 - August 2007
SF Marketing April 2005 - October 2005
Skills
Product Management, Product Development, Cross-functional Team..., Product Marketing, Product Strategy, Teamwork, Marketing Strategy, Television, Telecommunication..., Highly Adaptable, Business Acumen, Music Industry, Audio, Market Analysis, Team Oriented, Digital TV, IPTV, Application Development, Interactive TV, Telecommunications, User Experience, Staff Training, Training Skills, Strategic Thinking, Strategic Planning, Business Strategy, Competitive Analysis, Data Analysis, Coaching, Mentoring
Education
Université du Québec à Montréal 2013 — 2015
Master of Business Administration (M.B.A.), Gestion de la technologie
2003 — 2006
B.A.A., Marketing
TREBAS Institute 2002 — 2003
A.E.C., Techniques de son
TELUS May 2015 - Present
TELUS September 2014 - Present
TELUS July 2007 - September 2014
TELUS May 2007 - August 2007
TELUS December 2006 - May 2007
TELUS January 2006 - December 2006
Fur Council of Canada January 2001 - September 2004
Skills
Strategic Planning, Team Leadership, Product Development, Mobile, Strategic Partnerships, Coaching, Web Strategy, Television, Strategy Development, Digital Media, Product Management, New Business Development, Telecommunications, Negotiation, Marketing Strategy, Product Marketing, Mobile Devices, Strategy, Business Development, Management, Project Management, Leadership, Competitive Analysis
Education
Université du Québec à Montréal 2009 — 2015
PhD, Psychology
University of Toronto - Rotman School of Management 2009 — 2009
Managers Business School, Business
Université du Québec à Montréal 2004 — 2006
Master's, Project Management
HEC Montréal 2003 — 2005
Post-graduate certificate, Marketing and communications
Université du Québec à Montréal 2001 — 2005
Certificate, Communications
Université du Québec à Montréal 2000 — 2003
BA, Marketing
BALTO Transactions March 2015 - Present
TELUS January 2013 - May 2014
D E U X 2008 - 2014
Aliments Porat 2011 - 2012
Norclair 2011 - 2012
Vidéotron 2007 - 2009
Skills
Gestion de la marque, Gestion de commerce, Web analytique, Marketing Strategy, Marketing Communications, Social Media Marketing, Marketing Research, Design, Industrial Design, Marketing Management, Publicity, Visual Arts, Graphic Design, Commerce en ligne, Analyse de données
Education
HEC Montréal 2011 — 2014
Master of Science (MSc), Marketing Research
Université de Montréal 2007 — 2011
Bachelor's degree, industrial design
TC Transcontinental March 2013 - Present
BPR February 2012 - March 2013
TELUS April 2004 - February 2012
VOXDATA 2003 - 2004
standard life 2001 - 2003
Standard Life Assurance Company 2001 - 2003
Skills
Talent Acquisition, Creative Strategy, Delivering Results, Customer Relations, Social Media Measurement, Social Media Marketing, Customer Service, Technical Recruiting, Talent Management, Recruiting, Change Management, Sourcing, Employee Engagement, Human Resources, Marketing, Recruitment Advertising, DES, Interviews, Negotiation, Management, Leadership, Team Leadership, Coaching, Strategy
Education
HEC Montréal 2009 — 2011
Certificat, Gestion des Ressources Humaines
Université du Québec à Montréal 1996 — 2000
Bachelor, Sociologie / Sociology
Cofomo July 2010 - Present
Collège Charles Lemoyne 2009 - 2011
TELUS November 2007 - July 2010
Cofomo August 2006 - November 2007
CGI February 2003 - August 2006
Cognicase 2001 - 2003
Services Optométriques Inc. May 1991 - January 2001
Education
CEGEP de Rimouski 1984 — 1987
Electrotechnique, Électronique
HEC Montréal
Informatique pour Gestionnaires, IT
TELUS March 2014 - Present
TELUS November 2011 - March 2014
Parc historique Pointe-du-Moulin December 2008 - November 2011
Mandat indépendant October 2009 - November 2010
Ville de Notre-Dame-de-l'Ile-Perrot June 2009 - August 2009
RangeRack Inc September 2007 - January 2008
Skills
Marketing Communications, Event Management, Customer Service, Corporate Communications, Internal Communications, Strategic Communications, Crisis Communications, Communications Planning, Business Communications, Online Marketing, Marketing Strategy, Direct Marketing, Marketing Research, Marketing Management, Public Relations, Public Speaking, Publicity, Customer Relations, Customer Satisfaction, Customer Experience, Customer Acquisition, Writing, Report Writing, Press Releases, Press Conferences, Press Kits, Event Planning, Special Events, Events Organisation, Corporate Events, Marketing..., Executive..., Relations publiques, Communication marketing, Communication interne, Gestion d'évènement, Communication..., Stratégie marketing
Education
HEC Montreal 2009 — 2011
Maîtrise en sciences de la gestion, marketing
Université du Québec à Montréal / UQAM 2006 — 2009
Baccalauréat en communications, Profil relations publiques
Collège Sainte-Anne 1997 — 2002
Diplôme d'études secondaires
Project Heaven - ProjectHeaven.org June 2015 - Present
Founder of Read Good September 2014 - Present
Honest Yum Yums June 2011 - December 2012
Vibrant Ideation & Marketing December 2010 - December 2011
TELUS June 2010 - September 2010
Skills
Relationship Marketing, Brand Awareness, Social Media Marketing, Marketing Communications, Digital Marketing, Advertising, Sponsorship, Marketing, Social Media, Marketing Strategy, JavaScript, HTML, CSS, SEO, Start-up Ventures, Investment Promotions, New Business Development, Business Strategy, Software Architecture, Public Speaking, Management, Leadership, Customer Service, Research, Time Management, Teamwork, Entrepreneurship
Education
Harvard University 2015 — 2018
Business Administration and Management, General
The University of British Columbia
Commerce, Finance, Marketing, Economics
Maison Sherazade - Hausbeat 2007 - Present
TELUS August 2006 - Present
IBM Canada Ltd. September 2003 - July 2006
Skills
Sales, Account Management, Customer Service, Talent Management, Direct Sales, Solution Selling, Event Planning, Sales Process, Advertising, Promotions, Communication Skills, Talent Booking, Guest Booking, Bookings, Interior Design, Sponsorship, Sales Management, Marketing, Marketing Strategy, Management, Event Management, Social Media, Social Media Marketing
Education
Université du Québec à Montréal / UQAM 1999 — 2004
BA in Langage Pathologie
Cegep Vieux-Montreal 1998 — 2000
AEP Interior design, Interior Design
HEC Montréal
Marketing/Marketing Management, General
HEC Montréal
certificat, Organizational Leadership
Vidéotron June 2015 - Present
Videotron April 2012 - Present
Videotron September 2004 - April 2012
TELUS 2002 - 2004
TELUS 1999 - 2002
QuébecTel 1998 - 1999
QuébecTel 1996 - 1998
Consultation marketing Chantal Querry 1993 - 1996
Skills
Marketing, Marketing Strategy, Marketing Communications, Telecommunications, Digital Marketing, Online Advertising, Direct Marketing, Mobile Marketing, Customer Experience, Product Management, Team Leadership, Product Marketing, Responsable produit, Stratégie de..., Télécommunications, Stratégie marketing
Education
1992 — 1994
Maîtrise, Développement régional
1989 — 1992
BAA, Marketing
Cegep de la Gaspésie et des Iles 1987 — 1989
DEC, Sciences pures
Cirque du Soleil October 2015 - Present
TELUS January 2013 - Present
TELUS June 2011 - January 2013
HEC Montreal May 2010 - May 2011
Skills
Marketing Communications, Marketing Strategy, Marketing, Advertising, Strategy
Education
Université de Montréal - HEC Montréal 2008 — 2011
Bachelor's Degree, Marketing
Institut Français de la mode 2010 — 2010
Summer school, Mode, Métiers, Marques et Marchés de la Mode
Wirtschaftsuniversität Wien 2010 — 2010
Semestre d'échange à l'étranger, Marketing
Cegep Jean-de-Brébeuf 2006 — 2008
DEC, Sciences Humaines
KPMG September 2010 - Present
TELUS 2008 - 2010
Bell Canada 2004 - 2008
SECOR 1999 - 2004
Deloitte consulting 1994 - 1999
Bank of Montreal 1988 - 1994
Skills
Business Transformation, Business Strategy, Management Consulting, Strategic Planning, Change Management, Strategy, Telecommunications, Business Process..., IT Strategy, Business Planning, Program Management, Product Management, Marketing, Growth Strategies, Project Planning, Mergers & Acquisitions, Start-ups
Education
HEC School of Management 1991 — 1992
McGill University 1989 — 1992
MBA
McGill University 1985 — 1988
Bachelor of Science, Mathematics and Computer Science
BeerFrost.com September 2015 - Present
Process to move in the United States February 2014 - August 2015
Cogeco Cable August 2012 - January 2014
Cogeco Cable November 2006 - August 2012
Cogeco Cable January 2006 - October 2006
FedEx Ground 2004 - 2006
Kelly Services 2003 - 2004
TELUS 2002 - 2002
Star Choice Communications 2002 - 2002
Videotron 2000 - 2002
Skills
Employee Engagement, Autonomy, French, Team Leadership, Customer Relations, Customer Service, Management, Sales Management, Telecommunications, Strategic Planning, Direct Sales, Retail, Account Management, Leadership, New Business Development, Coaching, Event Management, B2B, Team Building, Customer Satisfaction, Recruiting, Training, Call Center, Strategy, Customer Retention, Start-ups, Sales, Customer Experience, Budgets, Marketing, Call Centers, Sales Operations
Education
HEC Montreal 1998 — 2006
Bachelor's, Management (B.Commerce) - Human Resources
Externat Sacré-Coeur 1985 — 1990
High School
VB2B April 2015 - Present
SAS December 2012 - December 2014
Cisco Systems August 2010 - October 2012
TANDBERG August 2008 - July 2010
multiple-media.com June 2007 - August 2008
TELUS July 2004 - May 2007
Groupe Télécom July 2000 - July 2004
CRIM July 1996 - June 2000
CRIM July 1996 - June 1999
Damatex April 1994 - July 1996
Skills
Solution Selling, CRM, Selling, Business Intelligence, Salesforce.com, Direct Sales, Sales, Vente de solutions, Channel, Go-to-market Strategy, Prospection, Managed Services, New Business Development, Social Networking, Business Analytics, Marketing, Unified Communications, Cloud Computing, Networking, Professional Services, Management, Pricing, Channel Partners, SaaS, Strategic Partnerships, Video Conferencing, Telepresence, Data Center, Public Speaking, Relationship Building, Business Analysis, Services professionnels
Education
HEC Montréal 1994 — 1998
Master of Business Administration (M.B.A.), marketing
Université Paris XII 1986 — 1988
Master's Degree, Information technology
Lycée Jean Vilar 1978 — 1981
Baccalaureat D - Mention Bien
Société des casinos du Québec May 2012 - Present
TELUS August 2010 - May 2012
Freelance February 2010 - October 2010
Cossette Communication-Marketing August 2004 - January 2010
Avocats Sans Frontières France June 2003 - September 2003
Skills
Strategy, Marketing Strategy, Strategic Communications, Marketing Communications, Marketing, Relationship Marketing, Digital Strategy, Strategic Planning, Advertising, Customer Insight, Focus Groups, Brand Management, Digital Marketing, Project Management, Branding, Stratégie marketing, Communication marketing
Education
2003 — 2004
DESS, Management
1998 — 2002
IEP degree (Bacc. equivalent), Social Sciences
Standard Life September 2012 - December 2013
Bombardier Aéronautique July 2010 - November 2011
Dessau - Algérie February 2010 - April 2010
TELUS October 2008 - January 2010
Videotron April 2008 - September 2008
ING Canada September 2005 - January 2008
Freedom Networks July 2002 - May 2005
NMS Communications June 2001 - May 2002
VIPswitch May 2000 - February 2001
Gemplus 1998 - 1999
Skills
Program Management, Information Security, Management, SAP, ISO 27001, Software Development, PMP, Business Intelligence, Infrastructure, Telecommunications, Project Portfolio..., IP, Project Management, Leadership, Security, Windows, Integration, ITIL, IT Strategy, IT Management
Education
Villanova University 2009 — 2009
Master Certificate, Information Security (Security +, CISSP)
HEC Montréal 1988 — 1991
MBA, Finance & Marketing
Université Laval 1979 — 1981
B.Sc.A, Electrical Engineering
Telus May 2006 - Present
Allegra Solutions Inc. 2002 - 2006
Bellzinc 1999 - 2002
Bell ActiMedia 1998 - 2001
InfiniT 1990 - 1995
Skills
Product Management, E-commerce, Telecommunications, Business Strategy, Strategic Partnerships, Program Management, Strategy, Mobile Devices
Education
HEC Montréal 1985 — 1988
CEGEP Edouard Montpetit 1984 — 1986
Réno-Assistance inc. December 2009 - Present
Brain Center International September 2007 - April 2010
Telus 2006 - September 2007
Epitechnologies Laval inc. 2003 - 2006
Bell Canada 2001 - 2004
Bell Distribution 1999 - 2001
Taleo 1997 - 1998
Skills
Business Development, Entrepreneurship, Business Strategy, Marketing
Education
Massachusetts Institute of Technology - Sloan School of Management 2009 — 2009
Entrepreneurship in Technology
Université de Montréal - HEC Montréal 2001 — 2004
M.B.A.
Université du Québec à Trois-Rivières 1994 — 1997
BAA
TELUS June 2013 - Present
Freelance June 2004 - December 2013
Sid Lee Technologies May 2012 - May 2013
TELUS backed by Emergis August 2007 - May 2012
Emergis May 2003 - August 2007
HEC Montreal 2001 - 2003
Skills
Data Warehousing, Visio, Business Analysis, Business Intelligence, SQL, MySQL
Education
Université de Montréal - Ecole polytechnique de Montréal 2009 — 2010
Micro-Programme, Human-Computer Interfaces
Université de Montréal - Ecole polytechnique de Montréal 2003 — 2005
Gradute Degree, Industrial Engineering - Technology Management
HEC Montréal 1999 — 2003
Bachelor, Information Technologies
TELUS November 2013 - Present
TELUS July 2011 - Present
TELUS September 2008 - August 2011
Bell Canada January 2007 - September 2008
Expertech September 2000 - January 2007
Skills
VoIP, Telecommunications, Telephony, Management, IP, MPLS, Unified Communications, Integration, ITIL, Managed Services
Education
HEC Montréal 2003 — 2007
Degree, Management
Cegep Ahuntsic 2000 — 2004
DEC, Informatique
CBC/Radio-Canada March 2015 - Present
Publicis Groupe May 2014 - February 2015
TELUS April 2010 - January 2014
TELUS April 2006 - April 2010
bleublancrouge April 2004 - April 2006
TAXI December 2001 - April 2004
Fasken Martineau DuMoulin May 2001 - November 2001
Skills
Marketing Communications, Marketing Strategy, Marketing Research, Public Relations, Advertising, Social Media, Strategic Planning, Account Management, Social Media Marketing, Marketing, Sponsorship, Telecommunications, Online Advertising, Digital Marketing, Integrated Marketing, B2B, Strategic Communications, Direct Marketing, Brand Management, Newsletters, Strategy, Branding, Customer Insight
Education
University of Toronto - Rotman School of Management 2010 — 2010
Managers Business School, Business
HEC Montréal 2002 — 2004
DESS, Communication marketing
École du Barreau du Québec 2000 — 2001
Barreau
University of Ottawa 1999 — 2001
Bac, Lettres françaises
University of Ottawa 1997 — 1999
Licence, Droit
University of Ottawa 1995 — 1999
Bac, Histoire
Recall March 2010 - Present
Avaya Canada January 2007 - July 2009
TELUS 2004 - 2006
DOCUMEX INC., January 1998 - August 2004
Xerox January 1987 - May 1998
Skills
Business Development, Enterprise Software, CRM, Strategy, Management, Sales, Sales Process, Negotiation, Selling, Salesforce.com, Solution Selling, Leadership, B2B, Account Management, Direct Sales, Gestion de compte
Education
HEC Montréal
Monetico, Technologies et Centre de services partagés Mouvement Desjardins June 2015 - Present
Stratégie, Performance et Bureau de projet TI, Mouvement Desjardins July 2012 - Present
Standard Life May 2008 - November 2012
TELUS October 2005 - April 2008
CGI 2002 - 2005
Informatech 1991 - 2001
Skills
PMO, MS Project, Program Management, SDLC, Business Process, Primavera P6, PMP, Project Management, Project Delivery, PMBOK, Visio, PMI, Software Project..., ITIL, Project Portfolio..., Microsoft Project
Education
ESG UQAM 2012 — 2015
Master's degree, Project Management
PMI 2007 — 2007
PMP, PMP certified
HEC Montréal
Gestion de projets
TELUS September 2015 - Present
TELUS August 2000 - Present
TELUS Communications August 2000 - Present
Skills
IP, Integration, MPLS, Product Management, Product Marketing, Telecommunications, Unified Communications
Education
HEC Montréal
TELUS Communications March 2015 - Present
Telus October 2005 - March 2015
Videotron August 2000 - October 2005
videotron 2000 - October 2005
Skills
Telecommunications, IP, MPLS, Integration, Cisco Technologies, BGP, Product Management, Switches, Wireless, Network Design, Fiber Optics, Ethernet, Pre-sales, Routing, Wireless Networking, Networking, SIP, VPN, WAN, Mobile Devices, VoIP, ITIL, Telephony, QoS, Data Center, Managed Services, TCP/IP, Virtualization, Unified Communications, Network Architecture, OSPF, Security, Firewalls, LAN-WAN, Juniper, LTE, ATM networks, 3G, UMTS, IPv6, WiFi, System Deployment, Routers, Télécommunications
Education
HEC Montréal 2001 — 2003
DESG, Management
Université de Montréal - Ecole polytechnique de Montréal 1996 — 2000
TELUS Product manager IP telephonyTELUS2005 - 2007
TELUS 2002 - 2005
Bridgepoint 2001 - 2001
Teleglobe 1994 - 2000
NBTel 1992 - 1993
Skills
Managed Services, Unified Communications, Network Architecture, Telephony, Sales Operations, Direct Sales, Telecommunications, Cisco Technologies, IP, Wireless, MPLS, VoIP, Networking, SIP, Network Design, Sales, Security, Product Management, Solution Selling, Sales Engineering, Firewalls, Ethernet
Education
HEC Montréal
MBA
University of New Brunswick
B.Sc.E.E, Electrical Engineering
TELUS March 2008 - Present
TELUS March 2003 - August 2008
TELUS mobility 1998 - 2003
Skills
Team Leadership, Sales Management, Solution Selling, Retail, Call Centers, Telecommunications, Leadership, Sales, Account Management, Mobile Devices, Wireless, New Business Development, Employee Benefits, Managed Services, Customer Retention, Product Marketing, Customer Experience, Public Speaking, Selling, Customer Service, B2B, Business Development, Team Building, Direct Sales, Customer Satisfaction, Sales Process, Unified Communications, Salesforce.com, Coaching, Sales Operations, Product Management, Strategy, Cross-functional Team...
Education
HEC Montreal 2010 — 2011
Mini MBA, Management
Université de Montréal - HEC Montréal 1995 — 1999
Management
TELUS January 2009 - Present
Bell Canada July 2002 - September 2008
BCE Emergis July 2000 - April 2002
Emergis 2000 - 2002
Skills
Customer Experience, Product Marketing, Product Management, Telecommunications, Competitive Analysis, Cross-functional Team..., Strategic Planning, Marketing Communications, Wireless, Account Management, CRM, Management, Project Management, Strategy, Team Leadership, Solution Selling, Marketing Strategy
Education
HEC Montréal 1989 — 1992
bachelor, marketing
Logibec February 2014 - Present
Logibec August 2010 - Present
TELUS December 2009 - August 2010
Logibec October 2008 - December 2009
Purkinje August 2006 - October 2008
Purkinje April 2004 - August 2006
TracRacing January 2001 - January 2004
Education
HEC Montréal 2006 — 2009
Certificate, Project Management
PMI 2008 — 2008
PMP, Project Management
Delta college 2002 — 2003
College, Network administration
TELUS July 2014 - Present
TELUS April 2008 - June 2014
IBM Canada March 2006 - April 2008
ÉCOLE DES HAUTES ÉTUDES COMMERCIALES (HEC) January 2000 - January 2006
Skills
Telecommunications, PMO, PMP, ITIL, Project Portfolio..., VoIP, Wireless, Project Management, Business Analysis, Integration, Program Management, Team Leadership, Vendor Management, Service Delivery, Telephony, Call Center, IT Management, Software Project..., Team Management, Project Planning, Business Process, Management, Pre-sales
Education
Université de Montréal - HEC Montréal
Bachelor's degree, Business Administration and Management, General
Université de Montréal - HEC Montréal
Certificate, Project Management
Université de Montréal - HEC Montréal
Certificate, E-Commerce/Electronic Commerce
Université de Montréal - HEC Montréal
Certificate, IT management
Association québécoise des dépanneurs en alimentation October 2013 - Present
Hydro Québec September 2010 - Present
TELUS April 2007 - September 2010
Hartco 2006 - 2007
Bell 1996 - 2005
Banque Nationale du Canada 1990 - 1996
Skills
Marketing Strategy, Marketing Research, Marketing Communications, Product Management, Market Research, Competitive Analysis, Digital Marketing, Online Marketing, Marketing, Strategic Partnerships, Market Analysis, Web Analytics, Marketing Management, Product Marketing, SEM, Telecommunications, Strategy, Management, Strategic Planning
Education
HEC Montréal 1988 — 1990
MBA, Marketing
McGill University 1975 — 1978
Baccalauréat, Langues Modernes
St.Joseph's college 1974 — 1975
High School Diploma
Réseau des Femmes D'Affaires du Québec August 2014 - Present
Vision HALONA Inc. June 2009 - Present
Desjardins October 2012 - March 2013
Cogeco Cable March 2011 - October 2012
Transcontinental October 2010 - December 2010
TELUS May 2007 - June 2009
TELUS June 2001 - May 2007
Clearnet October 1997 - June 2001
Skills
Coaching, Telecommunications, Strategic Planning, Change Management, Team Leadership, Management Consulting, Analysis, Business Process...
Education
Coaching de Gestion Inc. 2009 — 2010
PECP, Coaching d'affaires, ACC
Université de Montréal - HEC Montréal 1986 — 1996
B.GEST., Comptabilité et Gestion d'entreprise
TELUS January 2015 - Present
KSPM Proaction Inc September 2014 - Present
nscglobal March 2014 - August 2014
Desjardins December 2012 - May 2013
Hydro Quebec January 2012 - November 2012
Bell May 2001 - January 2012
Arthur Andersen LLP January 1999 - May 2000
Noranda Recycling Inc. May 1998 - December 1998
Pratt & Whitney Canada October 1997 - April 1998
Skills
Telecommunications, WAN, VoIP, Cisco, IP, PMP, PMO, Project Delivery, Infrastructure, Cisco Technologies, MS Project, Telephony, Project Management, ITIL, Integration, MPLS, Microsoft Project
Education
McGill University 1996 — 1997
Post MBA Certificate, MIS
HEC Montréal 1993 — 1995
M.Sc, Management
UAP October 2012 - Present
Héma-Québec March 2011 - October 2012
Héma-Québec September 2009 - March 2011
Cirque du Soleil June 2009 - September 2009
Molson Canada March 2009 - May 2009
Cogeco Cable September 2008 - December 2008
TELUS May 2008 - August 2008
TELUS January 2008 - April 2008
Skills
Customer Service, Customer Relations, Compensation, Occupational Health, Insurance, ERP, Employee Benefits, Benefits Administration
Education
HEC Montréal 2011 — 2013
DESS, Gestion
2005 — 2008
Baccalauréat, Relations Industrielles
Department of Justice August 2010 - Present
Direction Web 2009 - 2010
Safe-Start 2009 - 2010
IST Synodys Canada 2005 - 2007
TELUS 2004 - 2005
DEPHY Technology 2002 - 2003
Skills
Business Analysis, Business Process, Business Intelligence, Knowledge Management, Business Process..., E-commerce, Resource Management, CMS, E-business, Portals, B2C, B2B, C# 4.0, Managed C++, Visual C++, Business Process..., Business Process..., Business Process..., Business Process..., BPMN, Software Development, Software Engineering, Software Project..., Software Design, Enterprise Risk..., Enterprise Architecture
Education
2006 — 2008
Master, Information Technology
2004 — 2006
Certificate, Electronic Commerce
1998 — 2002
Bachelor, Computer Engineering
TELUS January 2014 - Present
TELUS September 2011 - January 2014
TELUS October 2009 - September 2011
Rogers Business Solutions (Sprint Canada & fONOROLA) November 1994 - 2007
Skills
Strategic Alliances, Solution Selling, Contract Negotiation, Wireless, Telecommunications, Management, Customer Satisfaction, Direct Sales, Business Development, Project Management, Leadership, Strategy, Sales, Strategic Planning, Process Improvement, Strategic Partnerships, B2B, Customer Experience, Sales Process, Managed Services, Account Management, Product Management, Salesforce.com, CRM
Education
HEC Montréal 1989 — 1993
Bachelor, Finance & Economics
Collège Jean-de-Brébeuf 1987 — 1989
Jean de la mennais
TELUS May 2013 - Present
TELUS February 2009 - April 2013
Skills
Team Leadership, Telecommunications, Project+, Managed IT Services, PCI Standards, Lean Six Sigma
Education
HEC Montreal 2007 — 2008
Certificate in Organizational Leadership, Certificate in Organisational Leadership
2003-2006: Saint Joseph University (Université Saint Joseph
Bachelor's degree, Management Information Systems, General
College Notre Dame de Nazareth
Telus April 2008 - Present
TELUS January 2002 - March 2008
Mediascan 1999 - 2002
Enveloppe Concept 1998 - 1999
Skills
Telecommunications, VoIP, Unified Communications, Telephony, IP, Solution Selling, MPLS, Managed Services, Account Management, Télécommunications
Education
HEC Montréal 2010 — 2014
Certificat, Ventes relationnelles, Certificat
UQAM 2001 — 2006
Certificat, Comptabilité générale, Certificat
TELUS Communications January 2001 - Present
TELUS 2001 - Present
Skills
Business Analysis, Change Management, Business Intelligence, Strategy, Business Process, Business Process..., Project Management, Telecommunications, Team Leadership, Requirements Analysis, Business Strategy, Management Consulting
Education
HEC Montréal 1977 — 1980
BAC Commerce, Comptabilité
. 2014 - Present
TELUS April 2009 - November 2013
TELUS 2008 - 2009
Skills
Training, Leadership, Management, Coaching, Sales, Interviews, Telecommunications, Customer Experience, Instructional Design, Team Leadership, Call Centers, Change Management, Wireless, Performance Management, Project Management, Strategic Planning, Solution Selling, Business Analysis, Call Center, Direct Sales, Leadership Development, Microsoft Office, Microsoft Excel, Microsoft Word, SharePoint, PowerPoint, SAP, Interpersonal Skill, Employee Recognition, Recruiting, Quality Management, Human Resources, Jam, Social Learning, French, English, Employee Engagement, Employee Relations, Customer Service, New Hire Orientations, Employment Law, HR Policies, Employee Training
Education
Université de Montréal - HEC Montréal 2013 — 2014
Certificate
Université de Montréal - HEC Montréal 2003 — 2014
Certificate
Université de Montréal 2000 — 2003
Certificate
Université de Montréal 2000 — 2003
Certificate
Collège Français
DEC
Champville
Champville
TELUS 2007 - Present
TELUS 2004 - 2007
SHC Communications 2003 - 2004
Cogniscience éditeurs INC January 2002 - January 2003
Skills
Marketing événementiel, Communications marketing, Partenariats, Relations publiques, Formation/coaching, Investissement..., Gestion de projets, Stratégie, Marketing, Télécommunications, Réseaux sociaux, Gestion de projet, Management, Marketing social, BtoB
Education
HEC Montréal 2008 — 2010
DESS, Gestion, 3 cours complétés
1999 — 2002
B.Sc, Sciences de la communications
Bell June 2014 - Present
Vidéotron June 2013 - June 2014
TELUS November 2009 - June 2013
HEC Montréal December 2010 - December 2011
Zins Beauchesne et associés March 2007 - September 2009
St-Paul’s school (Taiwan) May 2006 - September 2006
NEWAD May 2004 - September 2006
Skills
Marketing Research, Marketing Strategy, Strategic Planning, Market Research, Web Analytics, Online Marketing, Telecommunications, Marketing Communications, Marketing, Web Marketing, B2B, Analytics, Management, Social Media Marketing, CRM, Mobile Devices, Strategy
Education
Université de Montréal - HEC Montréal 2006 — 2009
Master, M.Sc. marketing
TELUS January 2014 - Present
IT consultant Self Employed October 2012 - Present
Education
2008 — 2010
Msc, Commerce Électronique / Gestion
2004 — 2007
Licence - B.Sc, Sciences Économiques
TELUS July 2008 - Present
Skills
Product Development, Telecommunications, Gestion de projet, Microsoft Office, IP, Leadership d'équipe, Stratégie commerciale, Responsable produit, Microsoft Excel, Service client, Planification de projets, Testing, SAP, Team Leadership, Wireless, Project Management, Project Planning, Business Strategy, Customer Service, Negotiation, Management, Operating Systems
Education
HEC Montréal 2015 — 2016
Certificate, Information Systems and Business Analysis
McGill University 2011 — 2012
Project Manager, Project Management
Universidade Paulista / UNIP 2000 — 2004
Bachelor of Engineering (BEng), Electrical and Electronics Engineering, Electrical Engineer
Fundaçao Bradesco
Electronic Technician, Industrial Electronics Technology/Technician
TOHU, MONTRÉAL COMPLÈTEMENT CiRQUE November 2010 - Present
TELUS April 2008 - November 2010
LOJIQ 2006 - 2008
Education
HEC Montréal
TELUS Santé March 2013 - Present
TELUS November 2012 - January 2013
Emergis October 2009 - December 2012
Emergis March 2007 - December 2008
Skills
Business Development, CRM, Solution Selling, Business Analysis, Product Management, Account Management, Project Management, Enterprise Software, E-commerce, New Business Development, Team Leadership, Business Strategy, Program Management, Business Intelligence, Web Analytics, Strategic Planning, Social Media, Database Marketing, Marketing Strategy, Outbound Marketing, Technical Support, Digital Marketing, Sales Force Development, Team-oriented, Salesforce.com, Communication, Coordinating Activities, Project Planning, SaaS, Contract Negotiation
Education
Spinning 2012 — 2012
Cetrtification, University of Santa Barbara
HEC Montréal 2008 — 2008
Certification, Marketing/Marketing Management, General
TELUS Communications October 2001 - June 2014
TELUS October 2001 - June 2014
Mlink.NET October 1999 - October 2001
Delphi Super.NET February 1996 - October 1999
Skills
Unix, Solaris, Sun, Linux System..., RedHat, IBM Servers, Sun Server, HP Servers, VMware, Servers, System Administration, Red Hat Linux, Linux, Disaster Recovery, Data Center, TCP/IP, Technical Support
Education
HEC Montreal 2005 — 2007
certificate, Leadership
École Nationale d'Aéronautique 1994 — 1997
Avionics Maintenance Technology/Technician
Porsche August 2015 - Present
Automobile En Direct.com January 2015 - Present
CIBC September 2013 - January 2015
TELUS Business Solutions February 2012 - January 2014
TELUS August 2008 - February 2012
TELUS June 2006 - August 2008
Skills
Mortgage Lending, Sales, Investments, Call Centers, Networking, Investment Properties, Wireless, Telecommunications, Negotiation, Sales Management, Banking, First Time Home Buyers, Customer Experience, Marketing Strategy, Troubleshooting, Residential Mortgages, Refinancings, Home Equity Lines of..., Loans, Mortgage Underwriting, New Business Development, Social Media Marketing, Advertising, Coaching, Credit Analysis, Credit Risk, Commercial Lending, Automotive Finance, Business Management
Education
Université de Montréal - HEC Montréal 2013 — 2015
Information systems and business analysis
College Immobilier 2010 — 2010
AEC Real Estate Broker
TELUS June 2014 - Present
TELUS February 2011 - June 2014
TELUS January 2004 - February 2011
TELUS June 2009 - September 2009
Interface design - MTL international interior design show -magazine Interieur January 2001 - December 2001
Skills
Telecommunications, Customer Experience, Team Leadership, Coaching, Project Management, Performance Management, Marketing, Employee Engagement, Leadership Development, Account Management, Business Analysis, Call Centers, Change Management, Customer Satisfaction, Customer Service, Leadership, Management, Process Improvement, Team Management, Teamwork, Time Management
Education
HEC Montréal 2015 — 2017
Graduate degree, Human Resources Management/Personnel Administration, General
Université de Montréal - HEC Montréal 2000 — 2005
Bachelor, Management, Marketing, HR
Université du Québec à Montréal 1997 — 1999
Bachelor, Design de l' environnement
TELUS June 2015 - Present
TELUS September 2012 - Present
TELUS April 2010 - November 2012
TELUS August 2008 - April 2010
Cygnal Technologies June 2006 - August 2008
Cygnal Technologies September 2005 - June 2006
CMC Electronics 2003 - 2005
Cirque du Soleil 2002 - 2003
Nortel Networks January 2001 - January 2002
Nortel August 1999 - January 2001
Skills
Télécommunications, PMO, Project Management, Gestion de projet, Telecommunications, Services de gestion, Analyste commercial, Gestion ressources, Management, VoIP, PMP, ITIL, Risk Management, Leadership d'équipe, Finance, Program management, Team Leadership, Unified Communications, Communications unifiées
Education
McGill University 2014 — 2015
Leadership Now - Management
1994 — 1997
BAA, Administration
BNC National Bank February 2014 - Present
BNC National Bank February 2014 - Present
LABL-Prod February 2012 - Present
RBC November 2012 - October 2013
APB (association des pêcheurs de Belle-Anse) 2010 - 2011
Resto 221; Bâton Rouge et le Kalalu 2006 - 2009
Blinds To Go June 2008 - October 2008
TELUS May 2002 - April 2008
FACN (fédération des associations caféières natives) 2005 - 2006
Skills
Marketing Strategy, International Marketing, International Trade, Event Management, Market Research, Sales Management, Operations Management, Project Management, Market Analysis, New Business Development, Account Management, Marketing, Business Strategy
Education
HEC Montréal 2005 — 2011
Baccalauréat en administration des affaires, Gestion Marketing
Université de Montréal 2001 — 2002
Mineur, informatique
TELUS November 2011 - Present
TELUS January 2011 - October 2011
Innovative Systems Design August 2002 - November 2009
Bragg Photonics Inc. March 2001 - November 2001
Progiciels Synoptique 2000 Inc November 1998 - July 2000
Skills
SQL, Microsoft SQL Server, HTML, SharePoint, Customer Service, Process Improvement, Microsoft Office, Troubleshooting, Databases, XML, MySQL, Wireless, Software Documentation, Business Analysis, C#, VB.NET, Visual Basic, Microsoft Excel
Education
Concordia University for Continuing Education 2008 — 2009
Certificate (Centre for Continuing Education), .Net Web Applications Development
Herzing College 1996 — 1998
Attestation d’Études Collégiales, Computer Programming, 94%
Vanier College 1992 — 1995
Diplôme d’Études Collégiales, Communications
Ville de Montréal December 2013 - Present
Allied Properties REIT April 2013 - September 2013
TELUS September 2006 - March 2013
TELUS April 1999 - September 2006
TELUS November 1997 - March 1999
Skills
Telecommunications, Wireless, Event Planning, Event Management, Sales, Commercial Real Estate, Non-profit..., Project Coordination, Events Coordination, Team Leadership, Non-profit Leadership, Written & Oral..., Coordination
Education
Université du Québec à Montréal 2014 — 2015
Certificat - Gestion des services municipaux, Gestion
HEC Montréal
Certificat, Gestion de projet
TELUS March 2007 - Present
Manulife Financial December 1996 - March 2007
Education
Gestion des affaires électroniques
TELUS February 2011 - Present
Education
HEC Montréal
8D Technologies December 2014 - Present
CBI January 2010 - October 2014
CBI April 2008 - December 2009
Bell 2007 - 2008
TELUS 2007 - 2007
Polytechnique - CAE 2004 - 2006
GRUPO DATCO 2000 - 2000
Skills
PMP, Project Management, Project Planning, Cost Planning, Cost Accounting, Client-oriented, Team-oriented, MS Project, Primavera P6, Requirements Management, Integration, ITIL, IEEE standards, IBM DOORS, Project Delivery, Project Portfolio..., Cross-functional Team..., Issue Management, Risk Management, Client Relations, Vendor Management, Subcontracts Management, Managing Meetings, Project Coordination, Project Communications, Project Status Reporting, Project Closeout, Transfer to Production, Lessons Learned
Education
Université de Montréal - Ecole polytechnique de Montréal 2003 — 2006
Master of Engineering (M.Eng.), IT Project Management
Université de Montréal - HEC Montréal 2004 — 2005
Courses, International Business
Université de Montréal - Ecole polytechnique de Montréal 1998 — 2003
Bachelor of Engineering (B.Eng.), Computer Software Engineering
Lycée Descartes - Rabat Morocco 1995 — 1998
High School French Degree
Lycée Français - Cairo Egypt
Secondary
Banque Nationale August 2013 - Present
TELUS July 2012 - August 2013
Computershare September 2011 - March 2012
Computershare December 2007 - March 2011
Intermarché March 2005 - December 2007
Skills
Team Leadership, Customer Service, Business Development, Microsoft Excel, Sales, communication..., sens des affaires, autonome, orienté résultats, orienté clients, Connaissance service..., Finance, PowerPoint, Strategic Planning
Education
Université de Montréal - HEC Montréal 2009 — 2013
baccalauréat en Gestion d'entreprise, Business Administration and Management, Finance
Université de Montréal - HEC Montréal
Planification financière personnelle, Finance and Financial Management Services