TELUS Company
Industry: Telecommunications company
DescriptionTelus Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Customer service: 00 1 416-940-5995 Headquarters: Vancouver, Canada Revenue: 12.5 billion CAD (2016) Subsidiaries: Koodo Mobile, Telus Mobility, Telus TV,
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TELUS Employees
TELUS July 2009 - Present
TELUS September 2008 - January 2010
Skills
Customer Experience, Telecommunications, Call Centers, Team Leadership, Change Management, Social Media, Performance Management, Customer Satisfaction, Customer Service, Leadership, Process Improvement, Project Management, Team Management, Wireless, Management, Coaching, Contact Centers, Technical Support
Education
British Columbia Institute of Technology
TELUS February 2012 - Present
S.U.C.C.E.S.S - A Chance to Choose October 2009 - November 2011
Holt Renfrew, Vancouver BC - Specialty Services July 2009 - March 2010
Contac 1to1 Marketing August 2008 - April 2009
6S Marketing 2007 - 2009
2010 Legacies Now/ ACTNOWBC June 2007 - November 2007
Simon Fraser University February 2004 - June 2007
Event Marketing & Promotions 2000 - 2007
YOUTH ECONOMIC OPPORTUNITY TASK FORCE January 2003 - April 2003
Skills
Group Presentations, Video Editing, Focus Groups, Events Coordination, Experiential Marketing, Promotions, Press Releases, Fundraising, Public Speaking, Adobe Creative Suite, Interviews, Newsletters, Final Cut Pro, Coaching, Customer Service, Research, Public Relations, Product Development, Brand Awareness, Digital Media, SEO, Analysis
Education
Simon Fraser University 2002 — 2006
Bachelor, Communications
Canadore College
Diploma, Broadcast Journalism
Vancouver Community College
Ready, Set, Blog
CIT January 2015 - Present
Xerox June 2013 - December 2014
TELUS January 2013 - June 2013
Skills
Account Management, Direct Sales, Solution Selling, Management, New Business Development, Sales Operations, Team Leadership, Customer Satisfaction, Sales, Sales Process
Education
Brock University 2008 — 2012
Bachelor of Arts (B.A.), Political Science
TELUS November 2013 - July 2015
TELUS August 2012 - October 2013
TELUS February 2011 - August 2012
Ledcor September 2010 - February 2011
Shaw Communications June 2009 - July 2010
Shaw Communications January 2008 - May 2009
Shaw Communications November 2006 - January 2008
Shaw Communications September 2005 - October 2006
Shaw Communications December 2002 - August 2005
Shaw Communications September 2001 - November 2002
Skills
Management, Leadership, Call Center, Coaching, Call Centers, Customer Experience, Recruiting, Customer Satisfaction, Workforce Management, Training, Customer Service, Telecommunications, Team Leadership, Customer Retention, Team Management, Sales, Service Delivery, Performance Management, Direct Sales, Hiring, Team Building, Process Improvement, Employee Training, Wireless, Telephony, Networking, Employee Relations, Interviews, Workshop Facilitation, Sales Process, Quality Assurance, Project Management, Technical Support, Account Management, Retail, Teamwork, Contact Centers, Time Management, Vendor Management, Salesforce.com, CRM, VoIP, Mobile Devices, Sales Operations
Education
Capilano University 2015 — 2016
Certificate, Documentary Production
Vancouver Film School 1998 — 1999
Film
MERAK Systems Corporation June 2011 - Present
Sun Life Financial April 2008 - June 2011
TELUS 2002 - 2008
Skills
Business Development, Team Leadership, Strategic Planning, Process Improvement, Business Analysis, Change Management, Telecommunications, Requirements Analysis, New Business Development, Integration, SDLC, Sales, Visio, Coaching, Project Planning, CRM, Project Management, Vendor Management, Analysis, Business Process
Education
Brock University 1999 — 2002
BA, Psychology
TELUS March 2014 - Present
TELUS September 2010 - March 2014
TELUS December 2009 - September 2010
TELUS February 2006 - December 2009
Telus Mobility April 2004 - February 2006
Skills
Wireless, HSPA, LTE, Telecommunications, CDMA, UMTS, iDEN, IP, RF, 3G, VoIP, Fiber Optics, WCDMA, Troubleshooting, Cellular Communications, 4G, Telephony, LAN-WAN, QoS, Mobile Devices, Presentation Development, Presenter, Six Sigma, Lean Operations, Lean Six Sigma, Wireless Networking, GSM
Education
Canadore College 1995 — 1997
Electronics Engineering Technician, Telecommunications Engineering
Sales Prodigy January 2015 - Present
IJ Technologies Inc. April 2006 - Present
Make Technologies, a Dell Company January 2013 - December 2014
Make Technologies, a Dell Company July 2012 - December 2012
Make Technologies, a Dell Company September 2011 - June 2012
TELUS March 2011 - September 2011
Central 1 Credit Union December 2010 - February 2011
Central 1 Credit Union March 2010 - November 2010
Central 1 Credit Union March 2008 - August 2009
MAKE Technologies Inc. 2006 - 2006
Skills
Java Enterprise Edition, Tomcat, Hibernate, XML, Java, Eclipse, JSP, Subversion, Ant, UML, JUnit, Agile Methodologies, EJB, Maven, Oracle, AJAX, Integration, JDBC, JBoss Application Server, Microsoft SQL Server, JavaScript, JSF, Business Analysis, CSS, Struts, Apache, MySQL, IIS, J2EE Application..., CVS, Servlets, Weblogic, PL/SQL, HTML, jQuery, TCP/IP, Core Java, iBatis, Ionic, Cordova, AngularJS, Node.js, MongoDB, Ruby, HTML5, SASS, SaaS
Education
British Columbia Institute of Technology
TELUS September 2013 - Present
TELUS February 2007 - September 2013
Danier Leather 2003 - 2007
IKEA 1994 - 2000
Sony 1987 - 1994
Skills
Instructor-led Training, Instructional Design, Workshop Facilitation, Project Management, Staff Development, Blended Learning, Training Delivery, Needs Analysis, E-Learning, Learning Management, Training, Coaching, Collaboration, Operational Execution, Sales Management, National Sales Training, Train the Trainer..., Telecommunications, Facilitation, Team Leadership, Customer Service, Sales, Employee Training, Leadership, Team Building, Adult Education, Captivate, Project Planning, Call Centers, Direct Sales, Customer Experience, Marketing, Technical Training, Training Needs Analysis, Sales Operations, Organizational..., Performance Consulting, Account Management, Leadership Development, Customer Retention, Management, Learning Management..., Training Facilitation, Sales Process, Facilitators, Performance Management, Talent Management
Education
Capilano University 1984 — 1986
History/Anthropology
TELUS January 2015 - Present
BMO Financial Group June 2014 - January 2015
Government of Ontario May 2010 - April 2014
CDS March 2005 - October 2009
CGI 1999 - 2005
The Personal Insurance Company of Canada 1989 - 1998
Skills
Business Process, Databases, Business Analysis, Analysis, Change Management, Enterprise Software, Cross-functional Team..., Management, Budgets, SDLC, Governance, IT Management, ITIL, IT Service Management
Education
Brock University
Bachelor's degree, Political Science and Government
TELUS August 2012 - Present
TELUS December 2008 - August 2012
TELUS March 2009 - September 2009
TELUS April 2007 - January 2009
TELUS June 2004 - April 2007
TELUS March 1997 - June 2004
Skills
Telecommunications, Business Analysis, Integration, Business Process, Project Management, IP, Open Source Software, Infrastructure, Cisco Technologies, ATM networks, Networking, Budgets, Management, Procurement, Strategy, Cross-functional Team..., IT Strategy, PMO, UMTS, Wireless
Education
TELUS 2014 — 2015
Leadership NOW Program
Project Management Institute (PMI) 2007 — 2008
PMP Certified, Project Management
George Washington University 2005 — 2007
Masters Project Management, Project Management
Royal Roads University 2003 — 2005
Associates in Business Analysis, Business Analysis
Telecommunications Industry Association (TIA) 2003 — 2004
Certificate in Converged Networks (CCNT), IT
British Columbia Institute of Technology 1998 — 2002
Bachelor of Technology in Accounting, Accounting
Matthew McNair
Take a Hike Youth at Risk Foundation September 2012 - Present
Project Somos June 2012 - Present
SVP Vancouver October 2008 - Present
TELUS February 1990 - June 2002
Skills
Project Management, Product Management, Marketing Management, Budgets, Business Strategy, Non-profit Volunteer, Leadership, Philanthropy, Time Management, Marketing, Event Management, Nonprofits, Public Relations, Event Planning, Fundraising, Volunteer Management, Non-profit Volunteering
Education
The University of British Columbia 1984 — 1988
Bachelor of Science (BSc), Zoology
British Columbia Institute of Technology
Business/Marketing
School District 43 Coquitlam BC November 2002 - December 2014
SD43 2002 - December 2014
Bristish Columbia School Trustees Association BCSTA April 2005 - April 2012
TELUS March 1980 - March 1989
Skills
Strategic Planning, Public Speaking, Program Development, Staff Development, Non-profits, School Districts, Research, Teaching, Budgets, Leadership Development, Team Building, Nonprofits, Policy, Adult Education, Workshop Facilitation, Instructional Design, Educational Technology, Curriculum Development, Teacher Training, Curriculum Design, Instructional Technology, E-Learning, K-12, Technology Integration, Classroom, Classroom Management, Literacy, Special Education, Coaching, Leadership, Educational Leadership
Education
British Columbia Institute of Technology 1985 — 1987
Business Administration and Management, General
Carson Graham 1977 — 1979
High School, 12
Pacific Blue Cross December 2010 - Present
TELUS July 2007 - December 2010
Skills
Labor Relations, Leadership Development, Coaching, Performance Management, Employee Engagement, Employee Relations, Change Management, Recruiting, Employee Benefits, Team Leadership, Process Improvement, Team Building, Team Management, Leadership, Customer Service, Administration, Human Resources, Management, Negotiation, Program Management, Succession Planning
Education
Simon Fraser University 2008 — 2011
Bachelor of General Studies, Liberal Arts and Business
British Columbia Institute of Technology / BCIT
TELUS May 2007 - Present
TELUS March 2005 - May 2007
Skills
Employee Engagement, Team Leadership, Management, Performance Management, Program Management, Strategic Planning, Change Management, Project Management, Cross-functional Team..., Leadership, Telecommunications, Strategy, Customer Experience, Coaching
Education
Sauder School of Business at UBC 2011 — 2012
Human Resources Management and Services
Simon Fraser University 2006 — 2009
General Studies Degree
British Columbia Institute of Technology 1994 — 1996
Marketing Management Certificate
igniteCSG June 2011 - Present
MTS Allstream July 2008 - May 2011
ICU Technologies Ltd January 2008 - July 2008
TELUS December 2005 - January 2008
Skills
Telepresence, Video Conferencing, Unified Communications, Tandberg, SIP, ISDN, Telephony, MPLS, VoIP, Cisco Telepresence, Data Center, Cloud Computing, IP, Networking, Windows Server, Cisco Technologies, CCNA, Telecommunications, Managed Services, Cisco Call Manager, System Deployment
Education
Cambrian College 2000 — 2003
Diploma, Computer Systems Technology
TELUS 2006 - Present
TELUS 2004 - 2006
TELUS 2004 - 2004
CIBC 2002 - 2003
Skills
Customer Experience, Billing, Customer Relations, Change Management, ITIL, Customer Service, Project Management, Customer Satisfaction, Management, Integration, CRM
Education
Brock University 1997 — 2002
Honours in Business Administration, General Managment
Southern California Edison August 2003 - December 2014
TELUS August 2001 - August 2002
WSI - West Shore Incubation Company - eCommerce Development Company July 2000 - July 2001
Southern California Edison (SCE) July 1994 - July 2000
Skills
Video Streaming..., Enterprise Architecture, Software Development, Business Process, IT Strategy, IT Management, Cloud Based Video..., HTTP, RTMP, RTSP, HLS,..., Wirecast and Adobe..., NewTek Portable Virtual..., Ultimatte Chroma Key..., Professional Audio, Professional Movie Set..., Green Screen Technology, Blackmagic & Aja Video..., Adobe After Effects, Telestream, NewTek,..., Maya, Smoke and Nuke, Avid, Final Cut,..., Davinci Resolve Color..., Multimedia, Film Production, Enterprise Software, SDLC, Integration, Project Management, Architectures, Solution Architecture, Databases, Information Technology, Business Process..., Project Planning, Cross-functional Team..., Large Systems..., Print to digital...
Education
Cal Poly Pomona 1989 — 1993
Bachelor's Degree, Computer Science - California Polytechnic University - Pomona
TELUS July 2013 - Present
TELUS January 2012 - July 2013
TELUS March 2010 - December 2011
Breakaway Tours May 2006 - March 2010
Athletes World Superstore November 1998 - May 2006
Guelph Storm Hockey Club 2004 - 2006
Skills
proficient in Microsoft..., networking, prospecting and..., funnel management, Management, Networking, Account Management, Qualifying Prospects, Prospect Research, Customer Service, Salesforce.com, Marketing Strategy, CRM, Retail, Sales, Sales Operations, Lead Generation, Selling, Leadership, Direct Sales, Solution Selling, Wireless, New Business Development, Telecommunications, Sales Process
Education
Brock University 2001 — 2005
Bachelor Sport Management- Honours, Business
St. James HS
Global Relay June 2014 - Present
Accenture Canada September 2013 - June 2014
Accenture Canada November 2010 - September 2013
TELUS June 2002 - November 2010
TELUS June 2002 - June 2003
TELUS March 2000 - June 2002
ISM-BC (BCTEL/TELUS) July 1997 - March 2000
Progressive Solutions Inc. March 1996 - June 1997
LCS Logic Computer Service February 1992 - March 1996
SYSPRO CANADA INC. July 1990 - January 1992
Skills
Software Quality..., Test Planning, Performance Testing, LoadRunner, Performance Center, Unix, Testing, SDLC, Test Management, Telecommunications, Load Testing, Test Estimation, Performance Tuning, Systems Analysis, Test Strategy, Troubleshooting, System Testing, Requirements Analysis, Software Project..., Visio, Group Leadership, Mentoring, Integration, Test Automation, Regression Testing, Requirements Gathering, Quality Assurance, Scrum, Agile Methodologies, Waterfall, Servers, Defect Tracking, Release Management, Manual Testing, AIX, Integration Testing, QTP, System Integration..., JIRA, CMMI, Agile Testing, Functional Testing, Agile Project Management, Business Requirements, Test Execution, SoapUI, HP QTP
Education
The University of British Columbia 2006 — 2009
Certificate in Software Engineering, Quality Assurance & Testing Track
British Columbia Institute of Technology 1978 — 1980
Diploma in Electrical and Electronics, Telecommunications
TELUS October 2014 - Present
DonRiver April 2014 - October 2014
BlackBerry February 2012 - April 2014
BlackBerry February 2011 - February 2012
Research In Motion October 2009 - February 2011
Research In Motion May 2008 - November 2009
Tech Mobile Communications and Wireless June 2007 - December 2007
Skills
Mobile Applications, Blackberry, Mobile Devices, Software Development, Android, Agile Methodologies, Java, Object Oriented Design, Software Engineering, Web Services, Mobile Technology, C++, HTML 5, Smartphones, Eclipse, SOAP, Blackberry applications, Software Design, C#, Blackberry Enterprise..., Git, Enterprise Software, XML, Enterprise Mobility, Qt, JSON, Product Management, JavaScript, C, AJAX, REST, Competitive Analysis, MongoDB, Project Management, Mobile Payments, EMV, BlackBerry 10 Native SDK, BlackBerry 10 Cascades...
Education
Brock University 2005 — 2008
BSc, Computer Science
RCC College of Technology 2003 — 2005
Computer Networks Engineering Technologist
TELUS February 2011 - Present
Viridian Power January 2010 - March 2010
Western Pacific Enterprises GP 2008 - 2010
Mott Electric January 2003 - 2008
Skills
Electricity, Project Management, IPTV, Networking, Home Automation, Electrical..., Fire Alarm, Smart Homes, Security, Quality Assurance, Dependable Team Player, Team Leadership
Education
British Columbia Institute of Technology 2004 — 2008
Electrical
TELUS May 2012 - Present
TELUS October 2011 - April 2012
Whirlpool Canada August 2010 - October 2011
Harry Rosen March 2003 - July 2010
Advanced Supply Chain Solutions Inc. August 2008 - June 2010
Skills
Management, Analysis, Customer Satisfaction, Sales, Customer Service, Team Leadership, Time Management, Leadership, Inventory Management, Logistics, Account Management, Business Analysis, Sales Operations, Direct Sales, Retail, Salesforce.com, Data Analysis, Sales Process, Sales Management, Microsoft Excel, PowerPoint, Sales Compensation, Business Networking, Business Process, Supply Chain, CRM, Budgets, Training, Business Intelligence, Marketing
Education
Ryerson University 2003 — 2007
B.Comm, Enterprise Systems & Organization/Supply Chain Management
Brookdale Community College 1999 — 2002
Associates in Science, Computer Science
Beaconhouse Public School
TELUS May 2014 - Present
TELUS May 2014 - Present
HSBC August 2010 - February 2014
TCS Forensics March 2006 - August 2010
TCSForensics 2006 - 2010
Skills
Anti Money Laundering, Private Investigations, Risk Assessment, Criminal Investigations, Corporate Fraud..., Internal Investigations, Risk Management, AML, Investigation, Accident Investigation, Investigative Reporting, Compliance, Financial Risk, Anti-corruption, Economic Sanctions, Fraud Detection, Computer Forensics, Forensic Psychology, Network Forensics, Mobile Forensics, Law Enforcement..., Law Enforcement..., Certified Anti-Money..., Terrorist Financing, Legal Compliance, Banking, KYC, Fraud, Forensic Analysis, Project Management, Securities, Due Diligence, USA PATRIOT Act, Operational Risk, Security, Security Audits, Background Checks, Security Awareness, Corporate Security, Operational Risk..., Security Management, Vulnerability Assessment, Business Continuity, Information Security..., Information Security, Physical Security
Education
Canadian Securities Institute 2010 — 2010
Anti Money Laundering & Terrorist Financing for Banking Professionals, Financial Forensics and Fraud Investigation
The Chicago School of Professional Psychology 2007 — 2009
MA, Psychology
British Columbia Institute of Technology 2004 — 2009
Forensics and Security Technology
Guidance Software 2007 — 2007
Encase Forensic Training, Cyber/Computer Forensics and Counterterrorism
Access Data Forensic Bootcamp 2006 — 2006
ACFE Certified Forenic Examiner, Cyber/Computer Forensics and Counterterrorism
Simon Fraser University 1996 — 2001
BA, Criminology/Psychology
TELUS March 2004 - Present
CSG Systems (formerly Davinci Technologies) August 2000 - February 2004
Netron May 1998 - July 2000
Hardwoods Inc August 1994 - August 1997
Skills
SDLC, Software Development, Web Applications, SOA, Integration, Unix, Business Analysis, Requirements Analysis, Agile Methodologies, Java Enterprise Edition, J2EE, Java, SQL, UML, Architecture, XML, Web Services, Application Architecture, EJB, PL/SQL, Struts, OOP, Spring, RUP, Enterprise Architecture, Weblogic, Eclipse, Agile, Team Leadership, Design Patterns, Microsoft SQL Server, JSP, Software Design, Oracle, WebLogic
Education
ITI Information Technology Institute 1997 — 1998
Postgraduate Applied Information Technology Diploma, Applied Software Development
Queen's University 1992 — 1994
Master of Urban and Regional Planning
Brock University 1987 — 1991
Bachelor of Business Administration, Business Finance
TELUS May 2012 - Present
TELUS December 2010 - May 2012
TELUS May 2007 - December 2010
Skills
Marketing, Project Management, Microsoft Office, Wireless, Telecommunications, Product Marketing, Customer Experience, Product Management, Marketing Strategy, Mobile Devices, Business Case, Marketing Communications, CRM
Education
Ryerson University 2010 — 2013
Project Management Certificate
Brock University 2001 — 2007
Bachelor of Business Administration (BBA), Marketing
Yellow Pages Group / Groupe Pages Jaunes – Canada June 2000 - Present
telus 1999 - 2001
Skills
Advertising
Education
British Columbia Institute of Technology / BCIT 1991 — 1993
Marketing
TELUS October 2014 - Present
TELUS November 2011 - October 2014
John Wiley and Sons June 2011 - August 2011
Riptown.com Media July 2000 - July 2011
nZone Media July 2000 - July 2011
Rucanor Canada 1993 - 1999
Skills
Cisco Call Manager, Unified Communications, CCNA, Telephony, Cisco, VoIP, CVP, IVR, H.323, Call Center, UC, Contact Centre, Cisco ICM, MGCP, SCCP, ITIL v3 Foundations..., UCCE, Cisco Technologies, CCVP, Cost Down, Contact Centers, Enterprise Software, Telecommunications, Virtualization, Switches, Cisco Certified, Data Center, VMware, Managed Services, Cisco IOS, Unity Connection
Education
Capilano University 1999 — 2000
DLC Commercial Capital Inc. September 2008 - Present
Royal Bank of Canada 2005 - September 2007
TELUS 2001 - 2005
SUMMedia 2000 - 2000
Meridian Travel 1997 - 2000
HCI Stanchem 1994 - 1997
Skills
Refinance, Loans, Investment Properties, First Time Home Buyers, Investments, Selling, Mortgage Lending, Real Estate, Residential Homes, New Business Development, Investors, Referrals, Credit, Residential Mortgages, Commercial Real Estate, Sales, Finance
Education
British Columbia Institute of Technology 1992 — 1994
Sales and Marketing Diploma
The University of British Columbia 1987 — 1992
Bachelor of Arts
Telus June 2014 - Present
TELUS August 2010 - June 2014
TELUS July 2006 - August 2010
DEES Engineering 1990 - 1994
Skills
Team Leadership, VoIP, Telecommunications, Wireless, Process Improvement, Business Analysis, Management
Education
British Columbia Institute of Technology 2000 — 2008
Bachelor of Technology in Technology Management, IT Management
British Columbia Institute of Technology 1995 — 1995
Venture Program, Entrepreneurship & Business Development
British Columbia Institute of Technology 1986 — 1989
Diploma in Electronics, Microelectronics
TELUS Sr. Software DeveloperAlcatel CanadaJanuary 1996 - March 1998
Education
Camosun College
Computing Systems and Technologies
East China Normal University
MA, Education
University of Victoria
Health Shared Services BC August 2015 - Present
TELUS May 2013 - May 2015
Ritchie Bros. Auctioneers 2012 - 2013
Superb Internet Corporation March 2008 - September 2012
Beihai Urban Administration Bureau 1993 - 2001
Beihai Urban Administration Bureau 1993 - 2001
Skills
Cisco Technologies, DNS, Web Development, Nagios, Data Center, Virtualization, Firewalls, Windows Server, Servers, Network Administration, Security, System Administration, VoIP, Network Architecture, IP, Enterprise Software, Cisco IOS, Networking
Education
The University of British Columbia 2007 — 2007
Bachelor's degree
British Columbia Institute of Technology 2002 — 2005
English, Computer Programming and Logistics
Huazhong University of Science and Technology 1978 — 1982
bs, naval electrical engineering
TELUS
Skills
Active Directory, VPN, Troubleshooting, Telecommunications, TCP/IP, VoIP, Integration, System Deployment
Education
British Columbia Institute of Technology 1997 — 1999
UBC
Bachelor of Arts (B.A.), Music
Bennett Jones LLP May 2015 - Present
Adrenaline Digital March 2015 - Present
Strange Customs May 2010 - Present
Foreign Affairs, Trade and Development Canada November 2014 - March 2015
Ontario PC Party September 2012 - June 2014
TELUS September 2010 - February 2014
Mission of Canada to the European Union May 2010 - August 2010
Alma Mater Society of Queen's University May 2009 - May 2010
Skills
Business Strategy, Entrepreneurship, Strategic Planning, Non-profits, Politics, Universities, Higher Education Policy, Social Media, Product Management, Product Marketing, Film Production, Video Production, Internet Video..., Acting, Leadership, Negotiation, Corporate Governance, Common Sense, Public Speaking, Nonprofits, Leadership Development, Policy, Marketing, Research, Public Relations, Management, Project Management, Strategic Communications
Education
Queen's University
Capilano University 2010 — 2010
Certificate in European Union Studies, European Union Study Tour
St. Michael's College School
TELUS June 2000 - Present
Skills
Telecommunications, Wireless, Unified Communications, Solution Selling, Managed Services, VoIP, Direct Sales, Professional Services, Sales, MPLS, Account Management, Customer Experience, Strategy, Sales Process, SaaS
Education
Capilano University 1979 — 1979
Simon Fraser University
TELUS September 2014 - Present
TELUS February 2013 - September 2014
TELUS October 2006 - April 2014
TELUS April 2001 - October 2006
Skills
Vendor Management, Project Management, Desktop Administration, Server Administration, Process Management, Cross-functional Team..., ITIL, Active Directory, Customer Support, IT Operations Management, VPN, Information Technology, Leadership, Technical Support, IT Operations, Business Process, Infrastructure, Management, PMO, IT Service Management, IT Management, Service Delivery, Incident Management
Education
Global Knowledge
IT Project Management
Global Knowledge
ITIL Foundations Certification V3
Nexient
ITIL Foundations Certificate v2
CDI College 2000 — 2001
Information Technology
Camosun College
Sociology/Criminology
TELUS November 2012 - Present
TELUS April 2011 - November 2012
Domino's Pizza May 2008 - October 2010
Tomil Herb February 2002 - October 2002
Skills
Call Center, Customer Satisfaction, Customer Experience, Sales, Retail, Customer Service, Customer Retention, Team Leadership, Telecommunications, Time Management, Team Building, Teamwork, Account Management, Sales Operations, Recruiting, Training, Troubleshooting, Team Management, Call Centers
Education
Brock University 2006 — 2010
Bachelors, International Business Administration
RE/MAX Crest Realty (Westside) April 2006 - Present
RE/MAX 2006 - Present
TELUS 1978 - 2005
BC TEL 1995 - 1996
Skills
Relocation, Real Estate, Condos, Client Focus, Selling, Sellers, First Time Home Buyers, Referrals, Foreclosures, Residential Homes, New Home Sales, Real Estate Transactions, Real Property, Townhomes, Waterfront, Buyer Representation, Single Family Homes, Luxury, Investors, Buyers, Listings
Education
British Columbia Institute of Technology 1982 — 1985
Charles Bloom 1972 — 1977
TELUS July 2014 - Present
MasterCard May 2013 - August 2013
Best Buy Canada August 2011 - May 2013
Skills
Microsoft Office, Photoshop, Mobile Payments, Information Technology, Mobile Devices, Microsoft Excel, Sales, Computer Diagnostics, Teamwork, Time Management, Android Development, Computer Building, Interpersonal Skill, Android, Customer Service, Customer Retention, Telecommunications, Bitcoin
Education
Brock University
Bachelor of Business Administration (BBA)
Milton District Highschool
TELUS March 2012 - Present
TEKsystems September 2011 - February 2012
FedEx Express June 2008 - August 2009
NCO Customer Mgmt Ltd February 2007 - October 2007
U.K. Accounting Services Ltd June 2004 - September 2006
Skills
Troubleshooting, Inventory, Routers, XP, Windows 7, Visio, Computer Hardware, Active Directory, Access, Software Documentation, Windows Vista, Lotus Notes, Windows, Network Security, Windows XP, Laptops
Education
BCIT 2009 — 2011
Diploma, Network Systems Technician
John Oliver High School
High School Diploma 2005
Main St. Education Center
TELUS May 2011 - July 2015
MTS Allstream February 2010 - May 2011
Bell Canada January 2008 - January 2010
TELUS January 2000 - February 2006
Skills
SaaS, Channel Partners, Strategic Partnerships, Unified Communications, Salesforce.com, Sales Management, Enterprise Software, Management, VoIP, Telecommunications, Telephony, Customer Satisfaction, Sales Operations, MPLS, Sales, IP, Professional Services, Sales Process, Managed Services, Solution Selling, New Business Development, Direct Sales, Wireless, Account Management, Channel, Call Center, Cisco Technologies
Education
British Columbia Institute of Technology 1992 — 1994
Diploma of Marketing Management, Marketing Management - Professional Sales
Capilano University 1990 — 1992
Dimploma of Academic Studies, Academic Studies
TELUS February 1981 - Present
Venice Bakery June 1978 - November 1980
Education
Burnaby South Senior Secondary 1978 — 1980
British Columbia Institute of Technology
TELUS May 2015 - Present
TELUS June 2012 - Present
Deloitte Canada September 2010 - May 2012
Red Mobile Co February 2010 - September 2010
Ergo Wireless June 2009 - August 2010
McMaster University September 2008 - August 2010
McMaster University Industrial Liaison Office (MILO) December 2009 - March 2010
Ergo Wi-Fi July 2008 - June 2009
Woodbridge Foam Corporation 2003 - 2003
Raya Telecom 2001 - 2003
Skills
Product Development, Management Consulting, Analysis, Consulting, Research, Technology Transfer, Communications Audits, Product Management, Telecommunications, IT Strategy, Process Improvement, Strategy, Cloud Computing, Leadership, Wireless, Start-ups, Business Development, R&D, Optimizations, Business Intelligence, Networking, Market Research, LTE, Competitive Analysis, Wireless Networking, Cross-functional Team..., Channel Partners, Strategic Partnerships
Education
McMaster University 2004 — 2008
Ph.D.
Cairo University 2000 — 2005
M.Sc.
Cairo University 1994 — 1999
B.Sc.
Manor House School 1987 — 1994
IGCSE-Cambridge
Continental School 1982 — 1987
Nirico Systems Inc. September 2014 - Present
McElhanney Land Surveys Ltd. May 2013 - Present
Long View Systems December 2005 - May 2013
TELUS December 2004 - December 2005
XiTech Corporation 1999 - 2003
Skills
IT Service Management, ITIL Process, IT Operations, IT Infrastructure..., Managing IT..., Data Center, Virtualization, VMware, Citrix, Storage, ITIL, Information Technology, Service Delivery, System Deployment, Infrastructure
Education
Brown University 1986 — 1990
Yahoo! December 2014 - Present
TELUS July 2013 - Present
Nike April 2012 - December 2013
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Southern New Hampshire University 2015 — 2016
Sports Business Management
California State University-Chico 2004 — 2008
Butte College
Associate's degree, General Studies
TELUS February 2013 - Present
Canadian Broadcasting Corporation 2010 - 2012
Canadian Broadcasting Corporation 2008 - 2010
Canadian Broadcasting Corporation 2003 - 2008
Wise Riddell Financial Group 2002 - 2003
ERG Transit Systems 2000 - 2002
Laurier Life, a division of Imperial Life Assurance of Canada 1998 - 2000
Skills
Bilingual in French and..., High Organizational..., Calendar Management, Travel Management, Highly detail oriented, Microsoft Office, Problem Solving, Office Administration, Event Management, Event Planning, Office Management, Calendaring, Broadcast, Broadcast Television, Television, Marketing
Education
CEGEP de Limoilou
Business Administration
CEGEP de Limoilou
Social Sciences
Canadore College
Certificate, English as a Second Language
Goethe Institut Toronto
German, Level 1, 2, 3 and 4
TELUS Communications 2009 - 2015
TELUS 2007 - 2009
TELUS 2004 - 2007
TELUS 2000 - 2004
TELUS 1996 - 2000
TELUS 1994 - 1996
Skills
Strategic Planning, Project Management, Business Analysis, Logistics Management, Financial Management, Learning Analytics, Operations Management, Team Leadership, Managerial Finance, Vendor Management, Change Management, Cross-functional Team..., Telecommunications, Outsourcing, Strategy, Program Management, Account Management, Business Process..., Business Strategy, Management, Process Improvement, Team Building, Leadership, Sales Management, Business Development, Coaching, Contract Negotiation, Team Management, Performance Management, Call Centers
Education
Royal Roads University 2001 — 2004
Masters Certificate, Project Management (PMP)
Simon Fraser University 1983 — 1987
BBA, Marketing, Human Resources
British Columbia Institute of Technology
Journeyman, Automotive Technologies
Vancouver School Board
Adult Education Certificate
RBC January 2015 - Present
TELUS November 2014 - January 2015
Marin Marketing Group March 2014 - August 2014
Canadian Spinal Research Organization June 2013 - August 2013
IMG September 2012 - December 2012
University of Tennessee January 2012 - May 2012
FGL Sports Ltd December 2007 - September 2011
Skills
PowerPoint, Microsoft Office, Microsoft Word, Sports Management, Sports, Nonprofits, Sports Marketing, Ticket Sales, Sponsorship, Football, Athletics, Baseball, Event Management, Event Planning, Sports Coaching, Social Media, Customer Service, Time Management
Education
Brock University 2009 — 2013
Bachelor of Sport Management (BSM), Honours
University of Tennessee-Knoxville 2012 — 2012
International Student Exchange Programs (ISEP), Recreation & Sport Management
CBS Infinity Consulting August 2013 - Present
CBS Infinity Consulting August 2013 - Present
TELUS Communications March 2010 - August 2013
TELUS 1994 - February 2010
Woodward's June 1982 - April 1994
Skills
Wireline, Wireless, Telecommunications, Solution Selling, Unified Communications, Direct Sales, Channel, Sales Process, Account Management, Sales Management, Managed Services, VoIP, SaaS, Strategic Partnerships, Cloud Computing, MPLS, New Business Development, Telephony, Sales Presentations, Sales, Customer Satisfaction, Product Marketing, Business Development, Pre-sales, Outsourcing, CRM, Key Account Management, Management, Lead Generation, Selling, B2B, Cold Calling, IP, Mobile Devices, Business Strategy, Customer Experience, Team Leadership, Salesforce.com, Networking, Cross-functional Team..., Sales Operations, Partner Management, Customer Retention, Channel Partners, Product Management, Enterprise Software, Go-to-market Strategy, Marketing Strategy, Professional Services, Leadership
Education
Vancouver Community College 1994 — 1996
Telecom, Telecom management
Capilano University 1978 — 1981
marketing, sales and marketing
LMS Reinforcing Steel Group August 2005 - Present
TELUS May 2004 - July 2005
Skills
Customer Service, Office Management, Project Management, Budgets, Construction Management, Strategic Planning, Negotiation, Microsoft Excel, New Business Development, Microsoft Office
Education
British Columbia Institute of Technology
Computer/Information Technology Administration and Management
TELUS March 2006 - Present
TELUS 2006 - Present
New Vista Society October 2013 - Present
City of Burnaby January 2013 - Present
City of Burnaby 2006 - 2013
City of Burnaby 2007 - 2010
Skills
Team Leadership, Business Analysis, Project Management, Change Management, Program Management, Strategic Planning, Coaching, Customer Service, Process Improvement, Team Building, Leadership, Vendor Management, Business Process..., Telecommunications, Performance Management, Account Management, Public Speaking, Budgets, Call Center, Negotiation, Employee Engagement, Management, Cross-functional Team..., Business Strategy, Call Centers, Customer Satisfaction, Product Management, Customer Experience, Strategy, Team Management
Education
The University of British Columbia
Strategic Leadership Certificate, Business
British Columbia Institute of Technology
Business Admin, Business
Langara College
Diploma, Early Childhood Education
TELUS August 2007 - Present
AppleOne January 2005 - August 2007
Skills
Telecommunications, Recruiting
Education
California State University-Sacramento 2000 — 2004
Bachelors of Science in Business Administration, Marketing
BCHRMA
BC Hydro September 2012 - Present
TELUS October 2011 - September 2012
BC Hydro June 2010 - October 2011
TELUS Communications April 2007 - June 2010
Skills
Requirements Gathering, Systems Analysis, SharePoint, Software Documentation, Business Process, Team Leadership, Analysis, Change Management, Testing, CRM, Solution Architecture, Management, Training, Data Analysis, Business Analysis, Business Process..., Troubleshooting
Education
Simon Fraser University
Diploma in Applied Project Management (DAPM)
Gobal Knowledge 2013 — 2013
ITIL Foundation Certificate in IT Service Management
British Columbia Institute of Technology / BCIT 2008 — 2010
Techonology, Software Systems Developer
British Columbia Institute of Technology / BCIT 2007 — 2008
Certificate in Trades Training, Millwright Foundations
TELUS May 2013 - Present
TELUS April 2012 - May 2013
TELUS Communications January 2009 - April 2012
TELUS Communications March 2007 - December 2008
TELUS Communications June 2003 - February 2007
Skills
Certified Project..., Project Management, Program Management, Contact Centre, Customer Experience, Customer Experience..., Process Development, Process Engineering, Business Process..., Operational Efficiency, Action Oriented, Team Building, Leadership, Requirements Gathering, Requirements Management, Risk Management, Budget Management, Innovation, Thinking Outside The Box, Telecommunications, Microsoft Office, SharePoint, PMP, Contact Centers, Process Simulation, Budgets, Product Management, Business Case, Process Improvement, Business Process, Software Documentation, Cross-functional Team..., Change Management, PMO, Management, Business Analysis, Product Development, Strategic Planning, Strategic Thinking, Coaching, Mentoring, Software Project..., Business Requirements, Project Delivery, Analysis, Vendor Management, Project Portfolio..., Integration, MS Project, Governance
Education
BCIT 2004 — 2005
N/A, Microsoft Office
UBC 1997 — 2000
BA
RMC 2010 — 2011
PMP, Project Management
Langara College 1996 — 1997
Bachelor of Arts program
The City of Calgary 2010 - Present
Southland Transportation Ltd 2009 - 2012
TELUS November 1993 - August 2008
Telesat Canada 1989 - 1993
Nortel Networks 1984 - 1988
Skills
Sales Management, Quality Engineering, Major Accounts, #1 Rating from Customers, SCADA, Wireless Solutions, President's Club Sales..., #2 Canada Retail Sales, Oil and Gas Accounts, Government Contracts, Wireless, Business Planning, Telecommunications, Government Procurement, Training, Quality Control, Manufacturing, Business Development, Leadership, Project Management, Sales, Management, Strategic Planning, Program Management, Strategy, Vendor Management, Change Management, Team Leadership
Education
Brown College
Electronics Technology
LP Miller
Mount Royal College
Telecommunication Management
Southern Alberta Institute of Technology
Electronics and Computer Hardware
The University of Calgary
Business Management
TELUS September 2012 - Present
TELUS March 2011 - September 2012
Alcatel-Lucent Canada September 2008 - March 2011
Alcatel-Lucent MEA January 2004 - September 2008
Bouygues Telecom France January 2003 - November 2003
Skills
Network Design, LTE, UMTS, 3G, GSM, Telecommunications, HSPA, IP, Network Optimization, 2G, WiMAX, Wireless, 4G, CDMA, Pre-sales, Wireless Networking, RF, Microwave, Cellular Communications, RF Engineering, Transmission, BSS, WCDMA, EVDO, MPLS, WiFi, GPRS, IPTV, Mobile Communications, 3GPP
Education
Université de Versailles Saint-Quentin-en-Yvelines 2002 — 2003
Master of Engineering, Radio Mobile Communication
Cairo University 1995 — 2000
Bachelor of Engineering, Telecommunications
University of Southern California
Durham College January 2011 - Present
TELUS 1999 - Present
Skills
Instructional Design, Curriculum Design, Coaching, E-Learning, Leadership, Team Leadership, Blended Learning, Telecommunications, Customer Service, Project Management, Leadership Development, Customer Experience, Adult Education, Training, Employee Engagement, Instructor-led Training, Needs Analysis, Workshop Facilitation, Call Centers, Curriculum Development, Performance Management, Training Delivery, Strategic Planning, Program Management, Change Management, Cross-functional Team...
Education
Brock University
Bachelor’s Degree, Adult Education
Ryerson University
Bachelor’s Degree, Bachelor of Applied Science, Food and Nutrition
TELUS March 2012 - Present
Accenture / BC Hydro September 2002 - March 2012
EMC January 2000 - September 2001
Data General July 1977 - December 1999
Skills
Disk Arrays, (EMC..., Fibre Channel Based..., EMC Centera – Content..., IP Storage Technologies..., Large Unix Server..., Intel Server..., Storage Virtualization..., Data Protection..., NetBackup and..., Data Centre..., Large Scale Migrations..., Fibre Channel, Storage Area Networks, NetApp, SMB, SAN, Storage, IBM pSeries, Platforms, Data Center, Data Migration, Disk Arrays, NAS, Unix, Software, NFS, EMC Storage, Integration, Symmetrix, Brocade, Clariion, Vendor Management, Virtualization, High Availability, VMware ESX, Disaster Recovery, Enterprise Architecture, Pre-sales, Enterprise Software, Servers, Solaris, Enterprise Storage, Operating Systems, Shell Scripting, HP, VMware, ITIL, Cluster, vSphere, Solution Architecture
Education
British Columbia Institute of Technology
Associates Degree, Electronics
Simon Fraser University
Computing Science
Global Relay March 2014 - Present
Global Relay April 2012 - March 2014
HSBC Bank Canada September 2007 - December 2011
HSBC Bank Canada March 2007 - September 2007
HSBC Bank Canada September 2005 - March 2007
HSBC Bank Canada June 2005 - September 2005
IBM Canada December 2004 - June 2005
Vancouver Airport Authority December 2004 - December 2004
TELUS August 2004 - December 2004
BCIT July 2004 - August 2004
Skills
SDLC, Microsoft Exchange, Software Documentation, Troubleshooting, Hosted Microsoft..., Customer Service, Provisioning, SaaS, Sales Engineering, System Implementations, Solution Implementation, SharePoint, IT Management, Technical Support, IT Operations, Business Analysis, Active Directory, Requirements Analysis, Cloud Computing, System Administration, Enterprise Software, Team Leadership, Integration
Education
British Columbia Institute of Technology 2003 — 2004
Diploma, Computer Systems Technology - Technical Programming Option
Capilano University 2000 — 2002
Diploma, Business Computing Co-op
TELUS October 2011 - Present
Imogo Mobile Technologies Corp. July 2010 - July 2011
Canadian Education Centre Network June 2009 - December 2009
Kodiak Entertainment October 2007 - March 2009
Internet Marketing Center May 2007 - August 2007
Skills
Active Directory, Network Administration, VMware ESX, Servers, Windows Server, Network Security, VMware, Firewalls, DNS, Group Policy, Virtualization, System Administration, Windows Server 2003, Cloud Computing, Linux, TCP/IP, Windows Server 2008, DHCP, PHP, IIS, Security, Cisco, SQL, Windows, Server Architecture, SQL Server, Citrix, Hyper-V, IT Management, Apache, vSphere, MySQL, NetApp, Disaster Recovery, Networking, Cisco Technologies, Microsoft SQL Server, Microsoft Exchange, Citrix Metaframe, Cluster, Infrastructure, Enterprise Software, Windows 7, High Availability, System Deployment, Storage Area Networks, Backup Exec, XP, Blackberry Enterprise..., SAN
Education
British Columbia Institute of Technology 2003 — 2008
Bachelor of Technology, Network Administration & Security
FortisBC 2010 - 2013
Department of National Defence 2009 - 2010
Bombardier Areospace 2008 - 2008
ICBC 2006 - 2007
Telus 1999 - 2006
Skills
SAP, SAP R/3, SAP Netweaver, SAP HR, SAP Implementation, SAP Portal, SAP BW, Security, ERP, Business Intelligence, Business Analysis, Governance, Integration, IT Strategy, SAP ERP, Change Management, SAP Security..., Data Migration, PMO, Process Improvement, Requirements Analysis, Business Process Design
Education
Simon Fraser University 2009 — 2015
Bachelor's Degree, Archaeology
British Columbia Institute of Technology 2003 — 2007
Bachelor's Degree, Forensic Investigation Computer Crime Honors
SAP 2003 — 2003
Certification, SAP Certified Technology Professional - Security with SAP Netweaver
ISC2 1991 — 1991
Certified Information System Security Professional (CISSP)
Lake Excavating Ltd. April 2014 - Present
Worldlynx Wireless May 2010 - March 2014
Bell Canada December 2004 - April 2009
TELUS October 2002 - November 2004
Seanix Technology 1994 - 2002
Boehringer Mannheim 1993 - 1994
Reckitt & Colman 1989 - 1993
Skills
Customer Retention, Sales Process, Strategic Partnerships, Product Management, Team Leadership, Marketing Strategy, Strategic Planning, Retail, Mobile Technology, Team Building, Customer Service, Negotiation, Wireless, Telecommunications, Sales Management, Account Management, Solution Selling, Direct Sales, Sales, Salesforce.com, Product Marketing, Selling, Creative Merchandising, Operational Excellence, Coaching Staff, Multi-channel Retail, Recruiting, Progressive Discipline, Diplomacy, EBITDA Growth, Business Process..., Culture Change, Coaching
Education
Garrett-Miller Associates
Certification
Miller Heiman
Certification
Capilano University 1987 — 1989
Business Management Marketing, Business Administration and Management, General, ‘Dean’s List’ 3.72 GPA
Williams Lake
Compugen Inc November 2014 - Present
RHT Network Solutions Inc. March 2012 - August 2014
TELUS March 2012 - August 2014
Accenture March 2003 - March 2012
BC Hydro June 1989 - February 2003
BC Hydro June 1980 - June 1989
Skills
Cisco Technologies, Network Administration, System Deployment, Solarwinds, ITIL, Solaris, CA Spectrum, Disaster Recovery, IT Service Management, eHealth, CCNA, Virtualization, NetQoS, VMware ESX, Servers, Data Center, Windows Server, Firewalls, DHCP, Operating Systems, DNS, VMware, CA Spectrum / eHealth, Unix, SAN, Security
Education
British Columbia Institute of Technology 1980 — 1983
Associate's degree, Computer and Information Sciences and Support Services
BCIT
Computer Systems
Canaccord Financial April 2004 - Present
Vancouver Coastal Health January 2004 - March 2004
FortisBC June 2002 - December 2003
TELUS April 1996 - April 2002
Canadian Armed Forces January 1991 - January 1996
Skills
Cloud Computing, Business Analysis, Virtualization, Vendor Management, Disaster Recovery, Data Center, Enterprise Architecture, Enterprise Software, IT Strategy, ITIL, Integration, Security, SharePoint
Education
CSI 2010 — 2010
Partners, Directors and Senior Officers Course (PDO)
British Columbia Institute of Technology 2002 — 2005
Bachelor's degree, Information Technology
British Columbia Institute of Technology 1993 — 1995
Diploma, Information Technology
Telus 2001 - Present
TELUS Communications September 2000 - December 2001
Nortel 1999 - 2000
Skills
Telecommunications, Cisco Routing &..., VMware, MCSE 2003, UCS, OCS, IPv6, BGP, Network Security, Wireless, Network Infrastructure, MDM, Optical Network, Data Center, Microsoft SQL Server, Problem Solving, Engineering, Team-oriented, Strategic Communications, Network Design, Network Hardware, SIP Trunking, Cisco Routers, Network Architecture, Unified Communications, Cisco Technologies, MPLS, Lync Server 2010, Routing, WAN
Education
York University 1993 — 1997
Honours Bachelor Degree, Science and History
Brock University
B.Ed
TELUS May 2005 - Present
TELUS Communications 2005 - 2009
TELUS Communications 2005 - 2008
McAfee 2000 - 2004
Network Associates/Network General 2000 - 2003
Anixter Canada 1995 - 2000
Anixter 1995 - 2000
Skills
VoIP, Unified Communications, Telecommunications, Wireless, IP, MPLS, Cisco Technologies, Managed Services, Network Design, Telephony, Network Architecture, WAN, Data Center, Routing, SIP, TCP/IP, Solution Selling, BGP, Cloud Computing, QoS, Pre-sales, Switches, Avaya, Sales Engineering, LAN-WAN, OSPF, Ethernet, Firewalls, Routers, Network Security, Frame Relay, Wireless Networking, VPN, Juniper
Education
Brock University 1989 — 1993
BSc, Computer Science
McMaster University 1982 — 1986
BA, Geography
TELUS May 2015 - Present
Nike December 2010 - August 2014
Mediated Productions January 2009 - December 2011
Consumer Impact Marketing July 2009 - December 2010
Nike December 2008 - May 2009
CIM April 2008 - November 2008
Brock University 2005 - 2008
Advertising and Design Services May 2007 - December 2007
Education
Brock University 2004 — 2008
BA, Business Communications
TELUS
Skills
Business Analysis, Requirements Analysis, Telecommunications, Project Planning, Business Process
Education
British Columbia Institute of Technology
alluraDirect.com April 2008 - Present
TELUS September 2007 - March 2008
alluraDirect.com June 2001 - August 2007
District of North Vancouver September 1999 - May 2001
Skills
Agile Methodologies, Microsoft SQL Server, IT Management, Java, Application Architecture, ColdFusion, Software Engineering, SQL, JavaScript, Eclipse, Software Development, Scrum, Information Architecture, Linux, Test Driven Development, XML, Web Services, jQuery, Mobile Applications, UML, Subversion, Web Applications, Software Design, HTML 5, Scalability, Databases, Python, Pragmatic Marketing..., Software Project...
Education
British Columbia Institute of Technology 2004 — 2009
Associate Certificate Java Programming, IT
Queen's University 1988 — 1992
BAH
St. George's School
British Columbia Institute of Technology 1998 — 1999
Advanced Diploma Engineering Technology - GIS
Boeing Canada — AeroInfo July 2013 - Present
VP Information Solution Inc December 1995 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada August 2011 - June 2013
Fortis BC, former Terasen Gas December 2010 - August 2011
Amazon.com April 2010 - May 2010
TELUS 2008 - 2009
TELUS 2008 - 2009
TELUS Communications 2008 - 2009
Dynegent 2007 - 2007
Dynegent Technologies Inc. 2007 - 2007
Skills
SOA, Java, Agile Methodologies, Software Development, Java Enterprise Edition, SDLC, AJAX, XML, Web Services, Web Applications, Tomcat, Software Design, Ant, JUnit, Spring
Education
British Columbia Institute of Technology
4GL, Database
Odessa National 'I.I. Mecnikov' University
Bch, Linguistics, French-German philology
Odessa State Polytechnic University
MS, mechanics, machine tools, computing ..
Russ Knapp Marketing May 2008 - Present
Russ Knapp Marketing May 2008 - Present
Glentel Inc. April 2010 - January 2011
TELUS Business Solutions April 1980 - November 2008
TELUS Communications 1980 - 2008
TELUS April 1970 - January 1980
Skills
Solution Selling, Wireless, Telecommunications, Managed Services, VoIP, Unified Communications, Telephony, Team Leadership, Strategy, IP, Sales Process, Selling, Direct Sales, Product Management, Mobile Devices, Strategic Partnerships, Product Marketing, Channel Partners, Go-to-market Strategy
Education
Handsworth Senior Secondary 1962 — 1967
Capilano College
TELUS June 2009 - Present
TELUS January 2009 - June 2009
TELUS November 2006 - June 2009
TELUS November 2006 - January 2009
TELUS September 2003 - November 2006
Bell January 2002 - September 2003
Skills
Strategic Planning, Process Improvement, Project Coordination, Process Mapping, PMO, Process Development, Client Experience, Business Requirements, Wireless, SDLC, PMP, Cross-functional Team..., Project Management, Business Process..., Telecommunications, Business Analysis, Customer Experience, Business Process Mapping, Product Management, Business Case, Process Simulation, Business Process, Service Delivery, Requirements Gathering, Integration, Analysis, Testing, Project Planning, Mobile Devices, Vendor Management, Management, Project Portfolio..., Training, Requirements Analysis, Project Delivery, Change Management, CRM, User Acceptance Testing, Performance Management, Software Project..., Call Centers, Program Management, MS Project, Visio
Education
Capilano University
Diploma, Business Administration
Handsworth
Southern Alberta Institute of Technology
CCNA, Cisco
air canada February 2009 - October 2012
Canadian Wireless - Bell Mobility January 2008 - August 2008
TELUS January 1998 - July 2006
Skills
Finance, Bookkeeping, Sales, Customer Service, Written & Verbal..., Insurance
Education
Capilano College 1995 — 1997
Diploma of Business Administration, in progress, Accounting and Finance
The University of British Columbia 1988 — 1991
Bachelor of Arts (B.A.), English Language and Literature/Letters
Connor, Clark & Lunn Financial Group April 2014 - Present
TELUS March 2011 - April 2014
TELUS International June 2005 - February 2011
Skills
Business Analysis, java, Java Enterprise Edition, Financial Analysis, Agile Methodologies, Java, Requirements Analysis, Business Intelligence, Requirements Gathering, SDLC, SQL, Software Project..., Systems Analysis
Education
University of Toronto SCS
Certificate, Business Analysis
British Columbia Institute of Technology
University of Toronto SCS
Certificate, Business Analysis
University of the Philippines
Diploma, Computer Science
University of The Philppines
Bachelor of Science, Business Administration
TELUS 2013 - Present
TELUS 2012 - 2013
TELUS, Calgary 2009 - 2012
TELUS, Calgary 2007 - 2009
TELUS, Calgary, Alberta 2004 - 2007
TELUS 2001 - 2004
BOWEN Workforce Solutions 2001 - 2001
CE Technologies 1999 - 2001
Achieve Global 1998 - 1999
Dun & Bradstreet Canada Ltd 1996 - 1997
Skills
Business Planning, Wireline, Strategic Planning, Telecommunications, Analysis, Planning, Strategy Development, Strategic Projects, Business Case, Business Strategy, Change Management, Balanced Scorecard, Program Management, Team Leadership, Business Analysis, PMO, Team Management, Business Management, People Management, Project Planning, Governance, Performance Management, Employee Engagement, PMP, Metrics, Key Performance..., Cross-functional Team..., Strategy, Process Engineering, Business Process..., Project Portfolio..., Management, Leadership
Education
The University of Calgary 1990 — 1994
Bachelor of Commerce, Marketing
Capilano University 1997 — 1998
Post Baccalaureate Diploma, Asia Pacific Management
Cesium Telecom October 2014 - Present
Osiris Innovations June 2006 - Present
TELUS October 2011 - October 2014
TELUS Communications May 2008 - May 2009
Cineplex Entertainment December 1998 - December 2008
Skills
Experienced Sales..., Marketing Management, Marketing Strategy, Account Management, Relationship Marketing, Marketing Communications, Social Media Marketing, New Business Development, Advertising, Social Media, Digital Marketing, Event Management, Strategic Partnerships, B2B, Online Advertising, Direct Marketing, Direct Sales, Integrated Marketing, Email Marketing, Sales, Marketing, Sales Management, Recruiting, Leadership, Online Marketing, Sales Operations, Lead Generation, Management, Market Planning, Marketing Research, SEO, Digital Strategy, Sponsorship, Strategic Planning, Business Development, Salesforce.com, Competitive Analysis, Brand Development, Brand Management, Product Marketing
Education
British Columbia Institute of Technology 2005 — 2008
Marketing Management Professional Sales
TELUS 2009 - Present
Skills
Security, Information Security..., Vulnerability Assessment, Network Security, Firewalls, Information Security, Active Directory, Computer Forensics, Networking, Computer Security, Linux, Network Architecture, Security Architecture..., Security Awareness, Perl, Vulnerability Management, Security Policy, Web Application Security, Internet Security, Technology, Data Security, EnCase
Education
British Columbia Institute of Technology 2009 — 2013
Bachelor of Technology (BTech), Forensic Investigation in Computer Crime
Shahid Chamran University of Ahvaz 2001 — 2005
Bachelor of Science (BSc), Computer Software Engineering
TELUS December 2011 - Present
CML Healthcare August 2004 - Present
Chevron January 2010 - November 2011
CIBC March 2010 - October 2010
BMO Nesbitt Burns March 2010 - October 2010
Chevron June 2009 - July 2009
Chevron November 2009 - 2009
TELUS July 2007 - August 2008
Skills
Active Directory, Microsoft Exchange
Education
British Columbia Institute of Technology 2007 — 2009
Associate Certificate, Applied Network Administratino & Design
Burnaby Lakeview Preschool June 2012 - August 2013
Burnaby RCMP June 2003 - October 2009
Minerva Foundation September 2004 - February 2005
BCTEL / TELUS 1995 - 2001
TELUS April 1997 - December 2000
Skills
Public Speaking, Non-profits, Team Building, Marketing, Process Improvement, Strategic Planning, Business Development, Change Management, Sales Management, Workshop Facilitation, Project Management, Leadership Development, Volunteer Management, Nonprofits, Microsoft Office, Sales, Time Management, Coaching, Management, Organizational..., Team Leadership
Education
British Columbia Institute of Technology 1992 — 1994
Marketing Management, Marketing, Professional Sales
TELUS October 2001 - Present
BTI Canada 2000 - 2001
Dylex May 1995 - February 2000
Education
Canadore College 1991 — 1994
3 YR DIPLOMA, Busness Admin/IT
Canadore College 1981 — 1984
3 year diploma, Business Administration / IT
TELUS January 2012 - Present
TELUS December 2008 - January 2012
TELUS January 2005 - November 2008
ADCOM Videoconferencing January 2003 - December 2004
ADCOM Videoconferencing January 1999 - December 2002
ADCOM Videoconferencing September 1998 - November 1999
Skills
Team Leadership, Developing, Coaching,..., Communication, Change Management, Organizational..., Process Re-engineering, Customer Relations, P&L Management, Unified Communications, Telecommunications, Project Management, Customer Service, Restructuring, Wireless, Sales, Business Strategy, Managed Services, Video Conferencing, Project Planning, Contract Negotiation, Coaching, Business Development, Customer Experience, Cross-functional Team..., Vendor Management, Business Process..., New Business Development, Strategic Planning, Management, Integration, Product Management, Team Building, Competitive Analysis, VoIP, Technical Support, Call Centers, Data Center, Strategy, Leadership, Troubleshooting
Education
The University of Western Ontario 1993 — 1995
Master, Library and Information Science
Brock University 1988 — 1993
Honours Bachelor of Arts, Classics, Concentration in Ancient Art & Archaeology
TELUS October 2008 - Present
TELUS March 2005 - October 2008
TELUS April 2004 - March 2005
TELUS June 2000 - April 2004
Toronto Stock Exchange April 1994 - June 2000
Skills
Telecommunications, Managed Services, Unified Communications, Business Case, Wireless, Telephony, MPLS, IP, VoIP
Education
Ryerson University 1997 — 1999
Certificate in Accounting/Finance
Brock University 1987 — 1991
BBE, Economics
TELUS August 1981 - Present
Skills
Telecommunications, Risk Assessment, Change Management, Team Leadership, Program Management, Cross-functional Team..., Project Management, Software Installation
Education
British Columbia Institute of Technology
Occupational Health and Safety
TELUS May 2012 - Present
Kirmac Automotive Collision Systems December 2011 - April 2012
Talent Technology Corporation October 2010 - November 2011
Cantest Ltd. June 2008 - May 2010
Rogers Retail November 2006 - June 2008
Mahmoud Virani Inc. May 2000 - June 2006
Skills
Financial Reporting, Accounting, Auditing, Tax Returns, Budgeting, GAAP, Variance Analysis, Financial Analysis, General Ledger, Analysis, Cost Accounting, Financial Accounting, Audit, Cash Flow, Forecasting, Canadian GAAP, Account Reconciliation, Cash Management, Financial Modeling, Reconciliation
Education
British Columbia Institute of Technology
Accounting
CA School of Business
Accounting
Simon Fraser University
Business/Accounting
Traction On Demand September 2015 - Present
ClearDent September 2013 - September 2015
DTZ Vancouver Real Estate Ltd. 2011 - 2013
Telus 2007 - 2007
Skills
Marketing, Real Estate Development, Market Research, Marketing Communications, Real Estate Transactions, Marketing Research, Market Analysis, Social Media Marketing, Microsoft Excel, Leadership, Customer Service, Sales, Marketing Strategy, Event Management, Advertising, Real Estate, Teamwork, Lease Negotiations, Email Marketing, Tenant Representation, Event Planning
Education
British Columbia Institute of Technology
Move, Realtor.com September 2015 - Present
CTDI July 2012 - August 2015
Canpages September 2010 - January 2012
TELUS 1987 - 2002
Skills
Mobile, Advertising, SEO, Online Marketing, Social Media, Account Management, B2B, Marketing Strategy, New Business Development, Customer Relations, Sales Management, Consultative Selling, Marketing Communications, Digital Media, Sales Process, Digital Marketing, Digital Strategy, Promotions, SEM, Advertising Sales, Online Advertising, Google Adwords, Mobile Marketing, Sales Presentations, Customer Retention, B2B Marketing, Media Planning, Selling, Cold Calling, New Media, Key Account Management, Customer Acquisition, Team Leadership, Campaign Management, Strategic Planning, Copywriting, Solution Selling, Product Marketing, Event Marketing, Event Planning, Corporate Communications, Creative Development, Strategic Selling, Training & Development, Social Networking, Telecommunications, Customer Service, Mobile Devices, Training, Management
Education
Vancouver Community College 1996 — 1999
Telecommunications Mgmt Cerificate Program, Business Administration, Management and Operations, 95
BCIT 1983 — 1986
dbl.dipl.tech, Hotel Management, Marketing
eric hamber secondary 1979 — 1982
high school diploma
TELUS 2014 - Present
FEDERAL GOVERNMENT OF CANADA 2013 - 2013
MultiTrends ITNet Services Inc. 2012 - 2012
MCKESSON 2011 - 2011
DEMONWARE 2011 - 2011
ACCENTURE, BEST BUY CANADA PROJECT, VANCOUVER, BC 2006 - 2009
IT DEPARTMENT OF AUTOMOBILE MFG. COMPANY (ARMCO), TEHRAN, IRAN 1998 - 2004
IT DEPARTMENT OF AUTOMOBILE RADIATOR MFG. COMPANY (ARMCO), TEHRAN, IRAN 1995 - 1998
Skills
DHCP, Active Directory, Windows 7, DNS, Network Administration, Cisco, TCP/IP, XP, Troubleshooting, Windows Server 2008, Cisco Technologies, Windows Server, Technical Support, System Administration, Virtualization
Education
British Columbia Institute of Technology 2010 — 2011
The University of British Columbia 2010 — 2011
AZAD University (South Branch), Tehran, Iran
AZAD University, Esfahan/Iran
Conservative Party of Canada September 2013 - Present
Government of Canada May 2013 - August 2013
Government of Canada August 2012 - March 2013
Government of Canada April 2012 - August 2012
Government of Canada September 2011 - April 2012
Government of Canada July 2011 - September 2011
Conservative Party of Canada December 2010 - July 2011
TELUS August 2004 - December 2010
Skills
Public Relations, Social Media, Media Relations, Marketing Communications, Strategic Communications, Press Releases, Corporate Communications, Event Planning, Event Management, Social Media Marketing, Editing, Microsoft Office, Public Speaking, Internal Communications, Blogging, Copywriting, Research, Crisis Communications, Customer Service, Marketing, Issues Managment
Education
Saint Mary's University 2008 — 2010
Cape Breton University 2003 — 2006
TELUS September 2013 - Present
TELUS November 2011 - August 2013
TELUS November 2010 - June 2011
Telus Mobility 2003 - 2010
TELUS 1999 - 2003
Skills
Telecommunications, Customer Retention, VoIP, Call Center, Wireless, Customer Experience, Sales, Change Management, Solution Selling, Team Leadership, Contact Centers, Vendor Management, Call Centers, Direct Sales, Recruiting, Telephony
Education
Cape Breton University 1994 — 1995
CORIX Group of Companies 2011 - Present
TELUS 2003 - 2010
TELUS 2001 - 2003
TELUS January 1995 - January 2001
TELUS January 1990 - January 1995
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, Telecommunications..., Visio, Business Requirements, Business Process, SDLC, User Acceptance Testing, Telecommunications, Billing Systems, Software Documentation, Business Case, Cognos, Business Process..., XML, Process Improvement, MS Project, Smart Metering, Unix, Analysis, Databases, Troubleshooting, SQL, Training, Integration, Software Project..., Software Development, Payroll, Technical Support, Change Management, Agile Project Management, Data Analysis, Quality Assurance, Team Leadership, Agile Methodologies, Scrum, Project Planning, Disaster Recovery, Microsoft SQL Server, ASP.NET, ETL, UML, Visual Studio, Risk Management, Crystal Reports, Oracle, Security, SharePoint, Technical Writing
Education
British Columbia Institute of Technology 1983 — 1986
Computer Systems Technology
The University of British Columbia 1971 — 1975
Associate, Computer Science
Independent Contractor 2006 - Present
TELUS 1996 - 2006
BC Tel / ISM-BC / TELUS 1988 - 1996
Skills
Telecommunications, Service Delivery, Customer Satisfaction, Business Analysis, Microsoft Word, New Business Development, Team Building
Education
British Columbia Institute of Technology 1986 — 1988
Diploma, Information Technology
RBC July 2014 - Present
RBC October 2012 - July 2014
RBC Royal Bank July 2007 - October 2012
TELUS August 2006 - June 2008
RBC January 2001 - July 2007
Skills
Customer Service, Team Leadership, Banking, Credit, Financial Analysis, Risk Management, Mortgage Lending, Coaching, Investments, Mutual Funds, Time Management, Strategic Planning, Strategic Financial..., Leadership, Teamwork, Management, Sales Management, Business Analysis, Account Management, Business Strategy, Wealth Management, Sales, Loans, Retail Banking, Portfolio Management
Education
Brock University 2002 — 2011
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Brock University 2002 — 2010
Retired October 2012 - Present
TELUS January 1977 - October 2012
Skills
Telecommunications, Wireless, Telephony, iDEN, VoIP, IP, Wireless Networking, Computer Network..., T1, CDMA, Network Design, Fiber Optics, Switches, MPLS, DSL, LAN-WAN, QoS, Testing, Routers, Optical Fiber, Avaya, Cellular Communications, Cabling, Ethernet, ATM networks, ISDN, Broadband, WAN, SIP, Provisioning, Unified Communications, Frame Relay, LTE, Network Architecture, UMTS, IPTV, Voice Mail, SDH, Microwave, System Deployment, Integration, Routing, WiFi, TCP/IP, Outside Plant, ADSL, DWDM, TDM, BGP, Managed Services
Education
British Columbia Institute of Technology / BCIT 1974 — 1976
Diploma of Technology, Electrical Option
Nightingale Electrical September 2002 - Present
Telus November 1999 - August 2002
Nightingale Electrical July 1996 - October 1999
Skills
Electricians, Electricity, Commissioning, Customer Service, Electronics, Troubleshooting, Wiring, Microsoft Office, Switchgear, Electrical Engineering, Power Distribution, Microsoft Word, PowerPoint, Microsoft Excel
Education
British Columbia Institute of Technology
Kitsilano High school