Experience
Koodo Mobile  May 2015 - Present
Koodo Mobile  April 2012 - May 2015
TELUS   September 2010 - March 2012
Ministry of Small Business, Technology and Economic Development   May 2008 - December 2008
British Columbia Lottery Corporation  May 2006 - August 2006

Skills
Forecasting, Leadership, Product Development, Event Management, Project Management, Customer Service, Customer Experience, Training, Management, Strategy, Team Leadership

Education
The University of British Columbia   2003 — 2009
BCom, Marketing Co-op

Aoyama Gakuin University   2006 — 2007
BCom, Study Abroad Program in Business Administration

Burnaby North Secondary School   1998 — 2003

Chartered Financial Institute
CFA Level 1, Finance

Experience
TELUS   March 2013 - Present
TELUS   February 2010 - March 2013
TELUS   July 2005 - January 2010
TELUS   September 2000 - June 2005
TELUS   January 2000 - September 2000

Skills
Telecommunications, Call Center, Customer Experience, Wireless, Salesforce.com, Sales Process, Business Analysis, Direct Sales, Call Centers, Account Management, Solution Selling, Unified Communications, Cross-functional Team..., Team Leadership, Sales, Leadership, Sales Management, B2B, Product Management, New Business Development, Customer Retention, Management, CRM, Strategic Partnerships, Mobile Devices, Sales Operations, Project Management, Managed Services, Vendor Management, Product Marketing, VoIP, Business Development, Enterprise Software, Strategy, Professional Services, SaaS, Project Planning, Channel Partners, Customer Satisfaction, Business Process..., Selling, Networking, Competitive Analysis, Mobile Technology, Avaya, Integration, Program Management, Business Case, Cloud Computing, PMP

Education
Algonquin College of Applied Arts and Technology   1994 — 1996
Legal Assistant

Experience
Adventist Health  November 2013 - Present
Robert Half Technology  December 2012 - Present
Infosys  July 2008 - February 2009
IPVG   August 2007 - June 2008
TELUS   November 2006 - August 2007
Ambergris Solutions Inc.   February 2004 - November 2006
Ayala-Aon Risk Services Management Inc.   October 2003 - February 2004
INNODATA Phil. Inc.   February 2000 - December 2000

Skills
Windows Server, Active Directory, VMware, Windows 7, Servers, SharePoint, Citrix, Windows XP, SDLC, Microsoft Exchange, System Administration, Disaster Recovery, Microsoft SQL Server, Troubleshooting, Technical Support, Information Technology, VPN, SQL

Education
AMA Computer College - Makati   1996 — 2003
B.S. Computer Science

San Beda College   1992 — 1996
High School Diploma, High School Diploma

Experience
You.i  December 2014 - Present
BlackBerry  November 2010 - December 2014
BlackBerry  2008 - 2010
TELUS   2000 - 2008

Skills
Blackberry, CDMA, Unix, TCP/IP, Telecommunications, Test Automation, Mobile Technology, Wireless, Mobile Devices, LTE, Solaris, Mobile Applications, Blackberry Enterprise..., VPN, Test Planning, Wireless Networking, Technical Support, System Testing, Testing

Education
Algonquin College of Applied Arts and Technology
Business Enterprise Systems

Experience
Haines Centre for Strategic Management  1999 - Present
Humber College  September 2005 - December 2007
Pfizer  1997 - 1999
Canadian Pacific Railway  1994 - 1996
TELUS   1990 - 1993

Skills
Strategy, Change Management, Organizational..., Coaching, Leadership, Strategic Planning, Workshop Facilitation, Business Strategy, Program Management, Project Management, Strategic Thinking, Organizational..., Personnel Management, Executive Coaching, Leadership Development, Management Consulting, Performance Improvement, Systems Thinking, Organizational Design, Team Building, Employee Engagement, Executive Development, Strategic Leadership, Culture Change, Nonprofits, Succession Planning, Organizational Culture, Survey Research

Education
York University - Schulich School of Business   2011 — 2011
MCPM, Masters Certificate Project Management

Pepperdine University, The George L. Graziadio School of Business and Management   1988 — 1990
MSOD, Master of Science, Organization Development

Athabasca University   1986 — 1988
BGS, General Studies

Experience
TELUS   November 2013 - Present
Lisa Graboski   2003 - Present
Critical Mass  1999 - 2007

Skills
Information Architecture, Interaction Design, Art Direction, Graphic Design, Branding & Identity, User Experience, Creative Strategy, Experience Design, Creative Direction, User Interface Design, Information Design, Digital Media, User-centered Design, Graphics, User Experience Design

Education
Alberta College of Art + Design   1996 — 1999
BFA, Visual Communications

Emily Carr University of Art and Design   1996 — 1996

University of Manitoba   1991 — 1994
BES, Architecture

Experience
TELUS   2007 - Present
IBM BTO/Equitant   2005 - 2007
Alcatel  2000 - 2005

Skills
Microsoft Office, Instructional Design, E-Learning, Interpersonal..., Team Leadership, EMR Training, Software Implementation, Instructor-led Training, Scope Management, Numerical Analysis, Business Analysis, Organization &...

Education
University of Waterloo   2007 — 2014
Bachelor of Arts (B.A.)

Algonquin College of Applied Arts and Technology   1997 — 2000
Business Administration with Honours

Experience
Bell  April 2013 - Present
SBC Ltd.   January 2007 - April 2013
TELUS   April 2012 - March 2013
Bell Canada  May 2010 - March 2012
JSI Telecom  October 2009 - April 2010
Bell Canada  September 2009 - October 2009
Citizenship and Immigration Canada  January 2009 - April 2009
bitHeads, inc.   November 2008 - December 2008
Bell Canada  January 2008 - June 2008
Bell Canada  January 2007 - December 2007

Skills
Requirements Analysis, Business Analysis, SDLC, User Acceptance Testing, Telecommunications, Integration, Business Requirements, Requirements Gathering, Testing, Quality Assurance, Project Coordination, Documentum, Software Documentation, Business Process, Test Planning, System Testing, Manual Testing, Usability Testing, Regression Testing, Leadership, Business Process..., Test Cases, Quality Center

Education
Algonquin College of Applied Arts and Technology   2004 — 2005
Applied Information Technology

Shulich School of Business   2001 — 2003
Business Analyst Master's Certificate, Business Systems Analysis, Project Management, Testing

Certen   2001 — 2001
Certificate of Achievement - Business Analysis

ITI Information Technology Institute   1996 — 1997
Diploma Applied Information Technology, Information Technology

Nipissing University   1990 — 1993
BA - Arts, Geography

Experience
TELUS   January 2012 - Present
TELUS Communications  February 2010 - January 2012
TELUS Communications  March 2006 - January 2009
TELUS   2002 - 2006
TeraGo Networks  January 2001 - December 2001

Skills
Product Management, Operations Management, Product Development, Financial Analysis, High Performance Teams, Campaigns, Telecommunications, Wireless, Cross-functional Team..., Managed Services, Vendor Management, Team Leadership, VoIP, Product Marketing, Quality Assurance, Leadership, Project Management

Education
York University   2012 — 2012
Six-sigma Green Belt for Service Organizations

Queen's University   2008 — 2008
Executive Leadership Program

Athabasca University   2001 — 2004
MBA, Marketing and Operations

Grant Macewan College   1993 — 1994
Telecom Mgt, Telecommunications Mgt

University of Alberta   1986 — 1990
Bcom, General Business

Experience
Century 21 Bravo  January 2001 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada   2008 - 2009
TELUS   2001 - 2007

Skills
Real Estate, Selling, Sellers, Real Estate Transactions, First Time Home Buyers, Investment Properties, Condos, Referrals, Relocation, Residential Homes, Single Family Homes, New Home Sales, Negotiation, Investors, Contract Negotiation, Construction, Listings, Buyer Representation, Foreclosures, Short Sales, Sales, Customer Service, Online Marketing, Real Property, Property, Seniors, Townhomes, Home Staging, New Homes, Buyers, Luxury, Relocation Buyers, Listing Homes, Move Up Buyers, Vacation Homes, Seller Representation, Income Properties, Brokerage, Real Estate License, Commercial Real Estate, Waterfront, Resellers, Real Estate Development, Property Management

Education
Athabasca University   1989 — 1996
B.A., Political Science & Business Adminstration

The University of Calgary   1989 — 1994

Experience
Telus   December 2006 - Present
CSC-Computer Sciences Corporation  June 2003 - August 2006
Nortel Networks  November 1996 - September 2002
Nortel  1996 - 2002
Bell Canada  June 1987 - November 1996

Skills
Telecommunications, VoIP, ITIL, Telephony, IP, SIP, Call Centers, Switches

Education
Algonquin College of Applied Arts and Technology   1992 — 1993
Business, Accounting

Bell High School   1982 — 1987

Experience
TELUS   photolab technicianShoppers Drug MartOctober 2007 - August 2009

Education
Algonquin College of Applied Arts and Technology   2010 — 2012
Public Relations

Experience
Alberta Health Services  June 2011 - Present
TELUS   2005 - December 2010
TELUS   2003 - 2005
TELUS   2000 - 2003
TELUS   1997 - 2000
Stentor Canadian Network Management  1993 - 1997
United Way  1990 - 1990

Skills
Strategic Planning, CRM, Operational Planning, Telecommunications, Restructuring, Business Process..., Budgets, Management, Strategy, Cross-functional Team..., Business Development, Account Management, Forecasting, Project Management, Sales, Leadership, Project Planning, Executive Management, Business Process, Cross-functional..., Process Management, Strategic Leadership, Sales Management, IT Management, Change Management, Negotiation, Team Leadership, Business Process..., Program Management, Vendor Management, Business Strategy, Team Building, Business Analysis, Solution Selling, Process Improvement, Outsourcing, Performance Management, Strategic Partnerships, Operations Management, Business Intelligence, Business Planning, Coaching, IT Strategy, Call Centers, Business Transformation, Integration, Cloud Computing, Contract Negotiation, Sales Operations, Leadership Development

Education
Athabasca University   1998 — 2001
MBA - Information Technology Management, Information Technology Management

Centre For Management Design   1998 — 1999
Executive management

The University of Calgary   1993 — 1993
General Management

Experience
TELUS   July 2012 - Present
TELUS   February 2010 - July 2012
TELUS   July 2007 - June 2010
TELUS   May 2004 - July 2007
TELUS   July 2000 - February 2004

Skills
Internal Communications, Employee Engagement, Content Management, Project Management, Resource Management, Fundraising, HTML, Employee Recognition, Mass Communication, Editing, Leadership, Public Speaking, Sales, Team Leadership, Program Management, Management, Cross-functional Team..., Corporate Communications, Time Management, Marketing Communications, Customer Experience, Telecommunications, Communications Planning, Strategic Communications, Retail, Mobile Devices, Speech Writing, Change Management, Coaching, Crisis Communications, Communication Training, Leadership Development, Wireless, Performance Management, Messaging, Media Relations, Call Centers, Product Marketing, Public Relations, Social Media Marketing, Reputation Management, Internal & External..., Web Content Management

Education
Algonquin College of Applied Arts and Technology   2001 — 2003

Carleton University   1999 — 2000

Brockville collegiate institute

Experience
TELUS   June 2013 - Present
Fratelli   May 2007 - April 2013
Roots  March 2011 - November 2011

Skills
Employer Branding, Sales, Telecommunications, Customer Engagement, Customer Experience, Social Media Marketing, Relationship Management, Creative Problem Solving, Quick Study, Customer Satisfaction, B2B, Networking, Teamwork, Leadership, PowerPoint, Microsoft Excel, Customer Service, Project Management, Team Building, Social Media, Social Networking

Education
Algonquin College of Applied Arts and Technology   2011 — 2014
Advanced Diploma, International Business/Trade/Commerce

Experience
TELUS   March 2015 - Present
Vodafone Egypt  January 2008 - 2013
Vodafone International Services (VIS)   October 2005 - January 2008
The Call Center Company   January 2005 - September 2005
Deraya Sales Services   2004 - 2004
Microsoft  2002 - 2003

Skills
Problem Analysis, Conflict Resolution, Project Management, MS Project, Project Portfolio..., Project Planning, Negotiation, Program Management, Operations Management, Logical Thinker, Telecommunications, Risk Management, Business Continuity..., Service Delivery, Management, Call Centers, Training, Leadership, Vendor Management, Business Strategy, Budgets, Team Leadership, Microsoft Project, Team Management

Education
Ain Shams University   2000 — 2005
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management

Experience
Cohesity  July 2015 - Present
TELUS   May 2012 - July 2015
TELUS   September 2011 - May 2012
TELUS   April 2010 - September 2011
TELUS   November 2005 - March 2010
SOS Personal Learning Solutions   July 2002 - November 2005
Agabang Company Limited (South Korea)   August 1998 - January 1999
QEII Hospital   January 1998 - July 1998
DY-4 Systems  January 1996 - April 1996

Skills
Cross-functional Team..., Strategy, Analysis, CRM, Process Improvement, Forecasting, Telecommunications, Change Management, Strategic Planning, Sales Operations, Salesforce.com, Coaching, Business Intelligence, Project Management, Business Analysis, Analytics, Solution Selling, Management, Leadership, Business Strategy, Call Centers, Training, Microsoft Excel, PowerPoint, Data Analysis, Sales, Customer Satisfaction, Wireless, Project Planning, Needs Analysis, Revenue Assurance, Competitive Analysis, Marketing Strategy, Employee Training, Team Management, Business Case, Program Management, Customer Experience, Business Process..., Team Leadership, Business Planning, Advanced Excel, Agile Methodologies, Requirements Analysis, Elicitation, Business Analysis..., Problem Solving, Mentoring, Requirements Management, Requirements Gathering

Education
Information Technology Institute   2000 — 2002
Applied Information Technology Certificate, Applied Information Technology

Dalhousie University   1996 — 2000
BComm, Finance

Algonquin College of Applied Arts and Technology   1994 — 1996
Business Accounting Diploma, Managerial Accounting

University of Toronto

Experience
TELUS   October 2011 - Present
Corel Corporation  August 2007 - September 2011
Corel Corporation  August 2005 - August 2007
TerraGrill Steak Seafood Restaurant   July 2005 - October 2006
Kinki Asian Fusion Sushi Restaurant   July 1999 - May 2005

Skills
Consultative Selling, Project Planning, Public Relations, Team Management, Partner Development, Sales, Sales Operations, Selling, Negotiation, Project Management, Strategy, Start-ups, Business Development, CRM, Solution Selling, Cross-functional Team..., Product Marketing, Channel Partners, New Business Development, Management, Sales Management, Marketing

Education
Algonquin College of Applied Arts and Technology   1994 — 1997
Marketing and Human Resources, Business Adminstration

Experience
Autumn Valley (1280041 AB Ltd)   2007 - Present
Telus Communications  2008 - 2013
TELUS   February 2008 - January 2009
NSN - Nokia Solutions and Networks  2006 - 2008
Centrica  October 2004 - September 2005
Wild Rose Developments   2003 - 2004
ntl  December 2002 - December 2003
ntl  November 1999 - December 2002
ntl  1998 - 1999
Anglia Cable Ltd   1998 - 1999

Skills
VoIP, Leadership, Telecommunications, Wireless, Managed Services, Call Center, Change Management, Cross-functional Team..., Vendor Management, Project Management, Program Management, Technology Integration, Call Centers, Management, Service Delivery, Process Improvement, Project Planning, Integration, Outsourcing, LTE, System Deployment, Telephony, PMO, Computer Network..., Broadband, PMP, Professional Services, Wireless Networking, IP, Team Leadership

Education
Anglia Ruskin University   1994 — 1998
Business Administration

University of Cambridge   1993 — 1994
ILM Certification, Organizational Leadership

Experience
Halogen Software  March 2014 - June 2014
Department of National Defence  February 2014 - March 2014
ITUtility.NET   January 2012 - June 2013
TELUS   November 2009 - June 2011
Victorian Order of Nurses  June 2008 - November 2009

Skills
Troubleshooting, Network Administration, VMware, Windows Server, DNS, Windows XP, Blackberry Enterprise..., Firewalls, Servers

Education
Algonquin College of Applied Arts and Technology   2007 — 2008
computer systems technician, Computer Technology/Computer Systems Technology

Experience
Phasion Estates Winery   July 2013 - Present
TELUS   March 2010 - February 2015
Mosaic Sales Solutions  September 2011 - April 2013
TELUS   November 2010 - March 2011
TELUS   September 2007 - March 2009
TELUS   January 2006 - June 2007

Skills
Content Dvelopment, Health & Safety..., Health & Safety..., Website Development, Marketing Strategy, Social Media Marketing, Product Marketing, Product Launch, Coordination, Product Development, Change Management, Team Building, Marketing Communications, Strategy, Analysis, Training

Education
Fine Vintage Ltd   2012 — 2012
WSET Level I

SAIT   1997 — 1998
Network Administration, IT

Athabasca University
Business Adminstration, Marketing

Experience
Telus   March 2013 - Present
GB Studios   February 2012 - December 2012
Calgary Northeast Farmers Market   February 2012 - December 2012
Hewlett-Packard (Canada) Co.   February 2011 - June 2012
Hewlett-Packard  December 1991 - February 2011

Skills
Project Management, Customer Service, Photoshop, PMP, Graphic Design, Training, IT Management, ITIL, Change Management, Team Leadership, Software Documentation, Process Improvement, Program Management, Management, Project Planning, IT Service Management, IT Operations, IT Strategy, Project Delivery, IT Outsourcing, Service Delivery, Software Project..., Business Process..., Service Management, Business Process, Project Portfolio..., PMO, Integration, Incident Management, Outsourcing, Pre-sales, Business Analysis, Vendor Management, Sla, Requirements Analysis

Education
Algonquin College of Applied Arts and Technology   1982 — 1984
Bus. Admin, Programming

Experience
TELUS   December 2011 - Present
TELUS   February 2011 - December 2011
TELUS   June 2004 - February 2011
TELUS Communications  1999 - 2004
TELUS Communications  1995 - 1999
IBM  1990 - 1995
Investors Group Financial Services Inc.  1988 - 1990

Skills
Technology Planning, Strategic Planning, Sales Management, Storage, Servers, Data Center, Solution Selling, IT Management, Enterprise Software, Information Technology, Unified Communications, Cloud Computing, Virtualization, Managed Services, Telecommunications, Wireless, IT Strategy, Disaster Recovery, Networking, Management, Strategy, Product Management, Professional Services, Vendor Management

Education
Athabasca University   2006 — 2010
Masters, Business Administration - MBA

Athabasca University   2003 — 2006
Business, Graduate Diploma

University of Alberta   1999 — 2003
Business, Technology Management Certificate with Distinction

Red River College   1988 — 1992
CAP, Programming Analyst

Experience
TELUS   September 2015 - Present
Aqwastream LLC   October 2014 - Present
SDG Corporation: IT Security and Risk Management Solutions  March 2015 - September 2015
TESSCO Technologies  October 2013 - April 2014
Verizon  April 2013 - September 2013
Verizon  April 2011 - March 2013
State of Oregon  October 2009 - April 2011
Verizon  April 2008 - April 2011
Verizon  November 2006 - April 2008
Verizon  May 2006 - October 2006

Skills
Executive Management, Team Leadership, Sales Management, Cloud Computing, Managed Services, SaaS, Solution Selling, Telecommunications, Wireless, Direct Sales, New Business Development, M2M, Business Strategy, Strategy, Project Planning, Account Management, Unified Communications, Strategic Thinking, Leadership Development, Management Consulting, Continuous Improvement, Strategic Business, Technical Architecture, Business Continuity..., Organizational..., Smartphones, Six Sigma, Complex Sales, Business Advisory, Mobile Payments, Telematics, Wireless Security, Full P&L Responsibility, Organizational Design, Smart Grid, Payment Card Processing, Mobile Security, Private Cloud, Emergency Management, Organizational..., Wireless Solutions, Wireless Services, B2B, Start-ups, Sales Operations, P&L Management, Mobile Devices, Sales Process, Strategic Partnerships, Management

Education
University of Dayton   1998 — 2001
BA, Political Science

Ashland University   1996 — 1998
BA, Political Science

Center for Creative Leadership   2007 — 2007
Certificate, Foundations of Leadership - Executive Development

University of Phoenix   1900 — 1900
Seeking Master in Business Administration, Business Administration and Management, General, 3.61

Experience
Shared Services Canada  April 2015 - Present
BerryGood Farms   January 2009 - Present
RGD Communications Inc.   May 1992 - Present
Bell  July 2013 - April 2015
Public Safety Canada - Securité publique Canada  December 2011 - July 2013
MTS Allstream  December 2010 - November 2011
Public Service Alliance of Canada  June 2010 - September 2010
TELUS   October 2008 - February 2010
Innovapost  February 2008 - October 2008
Public Works and Government Services Canada (PWGSC) Government of Canada   January 2007 - January 2008

Skills
Project Management, Managing relationships, Technology Solutions, Managing employees, Telecommunications..., Project Planning, Telecommunications, Security, Cloud Computing, Open Source, Management, Service Development, Integration, Cisco Technologies, Data Center, Architecture, Program Management, VoIP, ITIL, PMP, Product Management, Wireless, SharePoint, Team Leadership, Strategy, Governance, Virtualization, Business Strategy, Business Intelligence, Analysis, Business Analysis, Leadership, Solar Energy, Agile Methodologies, Telephony, Project Delivery, Strategic Partnerships, SDLC, Solar Industry, Service Delivery, Networking, IP, PMO, WAN, Call Centers, Vendor Management, MPLS, Project Portfolio..., Professional Services, IT Management

Education
Algonquin College of Applied Arts and Technology

Control Data Institute

Ryerson University

Experience
Ken McLeod Consulting Group   October 2007 - Present
TELUS   2003 - 2007
TELUS Mobility  1996 - 2003
ED TEL/AGT   1984 - 1996

Skills
Integration, Program Management, Vendor Management, Telecommunications, Wireless, Team Leadership, Project Management, Business Transformation, Billing Systems, Strategic Planning, Wireline, Healthcare Information..., Contract Negotiation, Capital Budgeting, IT Operations, Contract Management, Business Analysis, Business Process..., PMO, SDLC, Service Delivery, IT Strategy, Cross-functional Team..., Business Process, Management, Requirements Analysis, PMP, Process Improvement, IT Management, Change Management, Outsourcing, Strategy, Management Consulting, Information Technology, Mergers & Acquisitions, Project Portfolio..., Professional Services, Solution Architecture, ITIL

Education
The University of Western Ontario - Richard Ivey School of Business   2001 — 2002

Athabasca University   1988 — 1992
Bachelor of Business Administration (B.B.A.)

Experience
TELUS   February 2012 - Present
Waveform Telecom Consulting Inc   July 2011 - Present
Bell  1978 - 2011

Skills
VoIP, IP Networking, IP, LAN, WAN, Program Management, Sales Support, Sales Operations, International Business, RFP preparation, RFP, Architecture, Business Strategy, Customer Relations, Contract Negotiation, Engineering, Government, Integration, Team Leadership, Network Security, Strategic Planning, QoS, Telecommunications..., Telecommunication..., International..., Network Design, Broadband, MPLS, Managed Services, Network Architecture, ATM, Ethernet, Telco, PBX, Telecommunications, Pre-sales, Business Case, TDM, Frame Relay, Network Operations, Routers, Cisco, Switches, Routing, Telephony, Project Planning, Project Management, Unified Communications, Networking, PMP

Education
Algonquin College of Applied Arts and Technology   1972 — 1975
Survey Technologist, Land Survey

Experience
GWL Realty Advisors  November 2014 - Present
The Regional Group of Companies Inc.  January 2013 - November 2014
TELUS   March 2012 - February 2013
BSETC - Business Services, ETC   February 2007 - November 2012
M. Davis Landscape & Design Inc.   June 2006 - May 2007

Skills
Wordpress, Program Management, Blogging, Email Marketing, Social Media Marketing, Web Marketing, Social Media, Graphic Design, Customer Service, WordPress, Sales, SEM, Entrepreneurship, Management, SEO, Budgets, Online Marketing, Time Management, Social Networking, Invoicing, Analysis, Data Entry, Accounts Payable, Administrative..., Finance, Accounting, Account Reconciliation, Small Business, Microsoft Excel, Accounts Receivable, Training, Administration

Education
Algonquin College of Applied Arts and Technology   2013 — 2016
Business - Accounting, Accounting

Willis College of Business & Technologies   2002 — 2003
Bookkeeping / Accounting, Accounting

St. Joseph Catholic High School   1998 — 2002

Experience
Apple  September 2012 - Present
TELUS   January 2012 - September 2012
TELUS   January 2009 - January 2012
TELUS   April 2006 - January 2009
TELUS   October 2004 - April 2006
TELUS Mobility  October 2004 - April 2005
Powerwave Technologies (Formerly Kaval Wireless Technologies Inc)   March 2003 - October 2004
XL Softech Systems Ltd.   May 1997 - December 1998

Skills
LTE, CDMA 1X, EVDO, iDEN, HSPA, Bluetooth, Blackberry, Apple iOS, Google Andorid, Product Management, Product Lifecycle..., WCDMA, Mobile Devices, Mobile Applications, Product Development, Telecommunications, Mobile Communications, CDMA, iOS, Cross-functional Team..., Program Management, Wireless, Testing, Vendor Management, Strategy, UMTS, Integration, Cellular Communications, 3GPP, GSM, Smartphones, Wireless Networking, IP, Android, Mobile Technology, Location Based Services, RF, Unix, WiFi, 3G, Networking, CDMA2000, GPRS, WiMAX

Education
Dalhousie University   1999 — 2002
Master of Applied Sciences, Electrical & Computer Engineering

Andhra University   1993 — 1997
Bachelor of Engineering, Electronics and Communications

Experience
GOA  August 2002 - Present
TELUS   June 1995 - October 2001
CTV  September 1985 - June 1995

Skills
Web Content Management, Strategic Communications, Government, Marketing Communications, Corporate Communications, Marketing, Social Media, Media Relations, Internal Communications, Communications Planning, Crisis Communications, Digital Marketing, Content Strategy, Content Management, Public Relations

Education
Athabasca University

Northern Alberta Institute of Technology   1988 — 1990
Promotional Management Certificate

Northern Alberta Institute of Technology   1984 — 1986
Radio and Television Arts

Experience
Mount Royal University  September 2012 — Present
TELUS   February 2011 — December 2015
en'agile inc.   December 2010 — Present
Shaw Communications  May 2010 — December 2010
PricewaterhouseCoopers  October 2008 — March 2010
GE Capital  August 2007 — September 2008
Best Buy Canada  July 2003 — September 2007
Langara College  December 2006 — June 2007
Fasken Martineau DuMoulin  May 2001 — July 2003
Delta Hotels  November 1997 — January 2000
Roynat, Scotiabank Commercial Bank   January 2016 — Present
Yorkville University  October 2016 — Present
Yardstick Training   December 2018 — Present

Skills
Strategic Planning, Program Development, Program Management, Portfolio Management, Product Management, Strategic Partnerships, Complex Project Management, Capital Budgeting, Operations Management, Process Improvement, Process Development, Product Development, Cost Management, Product Launches, Market Research, Management Accounting, Business Analysis, Business Planning, Business Strategy, Leadership, Product Launch, Project Management, Team Leadership, Vendor Management, Competitive Analysis, Project Planning, Process Simulation, Instruct, University Teaching, Teaching Adults, Instructor-led Training, Management Consulting, Cross-functional Team Management, Strategy, Agile Methodologies, Budgets, Change Management, Retail, Sales, Sales Operations, Management, Forecasting, Marketing Strategy, Marketing, customer Experience, Employee Engagement, Training

Education
Mount Royal University   2009 — 2012
CMA, Accounting

Athabasca University   2000 — 2001
MBA, Strategic management

Athabasca University   1999 — 2000
AGDM, Advanced Graduate Diploma in Management

Concordia University   1992 — 1996
BSc, Exercise Science: Athletic Therapy

Marianopolis College   1989 — 1992
DEC (Diplôme D'Études Collégiales), General Sciences

Académie Michèle Provost   1984 — 1989
High School

HEC Paris   2018 — 2021
MSC, Innovation & Entrepreneurship

Experience
Huawei Technologies  November 2010 - Present
GLEXTEL (Global Expertise for Telecommunications)   August 2008 - October 2010
GLEXTEL (Global Expertise for Telecommunications)   August 2006 - August 2008
Cassidian Communications (CML)   June 2005 - August 2006
TELUS   September 2003 - June 2005
Hewlett Packard (Employee Purchase Program)   August 2002 - September 2003
JDSU  September 2000 - August 2002
Lucent Technologies  August 1998 - August 2000
ALCATEL ONE TOUCH  January 1996 - August 1998

Skills
GSM, Team Leadership, Pre-sales, Telecommunications, Business Planning, Sales Operations, Management, Business Development, Negotiation, 3G, Business Strategy, CRM, Feasibility Studies, Commercial Management, Analysis, Managed Services, Team Management, IP, Project Planning

Education
Carleton University
Master's Degree, Networking and Internet Security, A+

The German University in Cairo   2009 — 2010
Master of Business Administration (M.B.A.), Strategic Management and Organization Transformation

Ain Shams University   1992 — 1996
Bachelor's Degree, Electrical Engineering – Communication & Electronics

Experience
Insurance Corporation of British Columbia  April 2013 - Present
Insurance Corporation of British Columbia  August 2012 - November 2012
Open Solutions  September 2007 - December 2008
TELUS   June 2006 - April 2007

Skills
Test Planning, Test Management, Quality Assurance, Agile Methodologies, Quality Center, Regression Testing, Test Cases, Testing, User Acceptance Testing, Software Quality..., Manual Testing, Defect Tracking, Test Strategy, Test Automation, Rational Quality Manager, Web Applications, compatability testing, Web Services, Mainframe, SoapUI, Integration Testing, System Testing, End-to-end Testing, Functional Testing, Backend Testing, HP Quality Center

Education
Andhra University
Master's degree, Computer Science

Experience
TELUS   July 2009 - Present
TELUS   October 2000 - July 2009

Skills
Telecommunications, Enterprise Architecture, Data Architecture, Strategic Planning, IT Transformation, Team Management, Distributed Team...

Education
Alexandria University   1990 — 1995
B.SC. Engineering, Computer Science

Alexandria University
Computer Science

Experience
TELUS Business Solutions  January 2015 - Present
TELUS   December 2011 - Present

Skills
Virtualization Solutions, Servers, Cloud Computing, High Availability, NAS, NetApp, Storage, Virtualization, SAN, VMware, Disaster Recovery, Data Center, Enterprise Storage, vSphere, Solution Selling, Storage Area Networks, Business Continuity, Managed Services, Security, Enterprise Software, Unified Communications

Education
Athabasca University   2012 — 2014
Master of Business Administration (M.B.A.), Information Technology

Athabasca University   2012 — 2013
Post Baccalaureate Diploma in Management, Information Technology

University of Alberta   2000 — 2004
Baccelaureat es Arts, Science Politique

Experience
CIBC  June 2013 - Present
LoyaltyOne  March 2013 - May 2013
BMO  December 2012 - March 2013
MTS Allstream  April 2012 - November 2012
Bank of Montreal  July 2010 - December 2011
Shopper's Drug Mart  January 2010 - July 2010
TELUS   September 2000 - December 2009
Unisys  November 1999 - July 2000
Cybersoft  1999 - 2000
NCR Corporation  May 1997 - October 1999

Skills
Business Intelligence, Data Warehousing, Business Analysis, Software Project..., Cognos, Supply Chain, Telecommunications, TSYS, Credit Cards, IVR, CTI, GIS, Banking, PMO, PMP, Analysis, Business Requirements, Project Management, Requirements Analysis, SDLC, Software Development, ETL, Business Process

Education
Ateneo Graduate School of Business   1994 — 1997
Master of Science (MS), CS

University of the Philippines   1986 — 1990
Bachelor of Science (BS), Computer Science

Experience
PSI Sports Medicine West (CBI)   May 2015 - Present
Kanellos Consulting Inc   February 2015 - May 2015
TELUS   June 2014 - November 2014
Nuance Communications  October 2012 - October 2013
The Ottawa Hospital  February 2010 - September 2012
Allstate Insurance Company of Canada  October 2008 - August 2009
Dell Inc  November 2007 - June 2008
Convergys CMG Canada Limited Partnership   March 2006 - November 2007

Skills
Outlook, Customer Service, Call Center, Customer Relations, Microsoft Office, Call Centers, Management, Leadership, Quality Assurance, Time Management, Team Building, Coaching, Administrative..., Troubleshooting, Networking, Sales, Customer Satisfaction, Windows, Access, Microsoft Excel, Team Leadership, Account Management, Project Management, Training, Process Improvement, CRM, Strategic Planning, Salesforce.com, Business Analysis, Telecommunications, Microsoft Word, Software Documentation, Teamwork

Education
Algonquin College of Applied Arts and Technology   2000 — 2002
general arts

Community Foundations Algonquin College   2000 — 2002
Diploma, General Arts Human

Elizabeth Wyn Wood   1999 — 1999
High School Diploma

confederation highschool

Experience
Ericsson  June 2014 - Present
Ericsson  June 2012 - July 2014
CNN  January 2010 - December 2011
Ericsson  September 2009 - March 2011
The University of Texas at Austin  June 2008 - May 2009
The University of Texas at Austin  August 2007 - May 2008
TELUS   2006 - 2006

Skills
IPTV, C++, LTE, VHDL, Algorithms, Wireless, Matlab, C, Unix, Simulations, Linux, Testing, Digital Signal..., FPGA

Education
The University of Texas at Austin   2007 — 2009
Master of Science, Electrical Engineering

American University of Beirut
Bachelor of Engineering, Computer and Communications Engineering

Experience
TELUS   2011 - Present
TELUS   July 2009 - September 2011
TELUS   May 2008 - June 2009
TELUS   December 2004 - April 2008
Telus Mobility  August 2002 - September 2003
IBM  April 2000 - August 2002

Skills
Business Process..., Management Consulting, Program Management, Wireless, Process Improvement, PMO, PMP, Software Project..., Business Case, SDLC, Project Portfolio..., Project Delivery, Resource Management, Vendor Management, Agile Project Management

Education
Edinburgh Business School   2009 — 2011
MBA, Business (With Distinction)

American Sentinel University   2000 — 2003
MSc, Computer Science (Summa Cum Laude)

McMaster University   1997 — 2000
BSc, Computer Science (Summa Cum Laude)

University of Toronto   1993 — 1997
BSc, Astrophysics

Experience
Cenovus Energy  March 2013 - Present
Syncrude Canada Ltd  May 2009 - February 2013
TELUS   February 2007 - May 2009
Unisys  August 2005 - February 2007
Saudi Ericsson   July 1997 - January 2005

Skills
Microsoft SQL Server, Database Design, Oracle, SQL, Databases, Disaster Recovery, System Administration, Servers, Database Administration, Software Development, .NET, ERP, Performance Tuning, Security, Troubleshooting, Software Documentation, Access

Education
AMA University   1989 — 1993
Bachelor's degree, Computer Science

Bauan High School

Experience
Parks Canada  June 2014 - Present
PWGSC  November 2007 - June 2014
TELUS   May 2007 - November 2007
Pinnacle Roofing & Renovations   April 2004 - March 2007

Skills
Procurement, Contract Management, Program Management, Supply Management, Project Planning, Inventory Management, Purchasing, Project Management, Supply Chain Management, Negotiation

Education
Athabasca University   2009 — 2011
Bachelor of Management (BMgmt), Management, GPA 3.72

Southern Alberta Institute of Technology   2002 — 2004
Business Administration and Management Diploma

Experience
TELUS Communications  March 2010 - Present
TELUS   July 2007 - March 2010

Education
Southern Alberta Institute of Technology   1997 — 1998
Network Administration

Athabasca University
Business-Marketing

Experience
Centre jeunesse de Montréal - Institut universitaire  February 2014 - Present
Centre jeunesse de Montréal - Institut universitaire  June 2013 - February 2014
TELUS   May 2011 - August 2011
GRUPO DISTRILUZ   November 2004 - November 2008

Skills
Communication, Project Management, Leadership, Coaching, Microsoft Office, Marketing, English, PowerPoint, Microsoft Excel, Social Media, Program Management, Research, Microsoft Word, Strategic Planning, Analysis, Data Analysis, Marketing Strategy, Strategic Communications, Change Management, Negotiation, Business Analysis, Business Intelligence, Recruiting

Education
Sherbrooke University
Master of Business Administration (M.B.A.), MBA

Arizona State University
Executive seminars (M.B.A.), MBA

Universidad ESAN
Master's Degree, Business Administration and Management, General

Universidad de Lima / University of Lima
Bachelor's Degree, Business administration

Experience
TELUS   August 2006 - Present
Tech Mahindra  2004 - 2006

Skills
Unix, PL/SQL, Data Warehouse..., Data Warehousing, Informatica, Job Scheduling, Cognos, Oracle, Performance Tuning, Performance Benchmarking, Data Modeling, Linux, Telecommunications

Education
Amravati University
B.E., Computer Science

Experience
Hilton Worldwide  April 2012 - Present
Booz Allen Hamilton  March 2012 - July 2012
Hilton Worldwide  July 2011 - January 2012
Premier Health Care Services  2010 - 2011
Blue Cross Blue Shield of Michigan  March 2009 - March 2010
CareFirst BlueCross BlueShield  January 2007 - February 2009
Capitalone  2005 - 2006
TELUS   September 2004 - April 2005

Skills
Hyperion, Planning, PeopleSoft, ClearQuest, JIRA, JMeter, Bugzilla, Test Director, Quality Center, Quality Assurance, QTP, Testing, SDLC, User Acceptance Testing, Hyperion Enterprise, Test Cases, Performance Testing, Regression Testing, HP Quality Center, HP QTP, Integration

Education
KLCE   1996 — 2000
Nagarjuna University, BTECH

Nagarjuna University   1996 — 2000
BTECH, Mechanical Engineering with Industrial Production

Experience
Rogers Communications  May 2014 - Present
Rogers Communications  August 2012 - May 2014
Rogers Communications  May 2011 - August 2012
TELUS Communications  2008 - 2011
TELUS   2005 - 2008
TELUS   1998 - 2005

Skills
Wireless, Business Analysis, Customer Experience, Sales, Cross-functional Team..., Contact Centers, Strategic Planning, Process Improvement, Telecommunications, Training, Project Management, Cross Selling, Solution Selling, Sales Management, Leadership, Change Management, Marketing Management, New Business Development, CRM, Business Process..., Salesforce.com, Vendor Management, Relationship Management, Financial Analysis, Forecasting, Strategic Thinking, Mentoring, Operations Management, Sales Operations, Account Management, Mobile Devices, Service Delivery

Education
Athabasca University   2007 — 2011
Bachelor of Commerce

Northern Alberta Institute of Technology   1998 — 2002
Telecommunications

Experience
ISM Canada  October 2014 - Present
Government of Alberta  April 2013 - February 2014
University of Alberta  October 2009 - October 2011
Edmonton Public Schools  October 1997 - June 2009
TELUS   June 1986 - February 1995

Skills
Network Administration, Problem Solving, Microsoft Office, Administration, Customer Service, Change Management, Analysis, Team Leadership, Business Analysis, Active Directory, Windows, Photoshop, Public Speaking, Research, Contract Negotiation, Coaching, Budgeting, Strategic Planning, Risk Management, Computer Hardware, Word, Troubleshooting, Customer Relations, System Administration, Training, Vendor Management, Project Planning, Leadership, Microsoft Word, Integration, Management, Team Building, Program Management, Budgets

Education
University of Alberta   2012 — 2013
Business Analyst Cititation, Information Technology, Honours

Athabasca University   2012 — 2015
BMAN3, Business/Managerial Economics

University of Alberta   2009 — 2011
IT Management Cert

NAIT   1981 — 1984
Telecommunications Blue Seal

Fairview College

PMI

Experience
TELUS  

Skills
Requirements Gathering, Telecommunications, Software Project..., Requirements Analysis

Education
Adamson University

Experience
TELUS   January 2013 - Present
Bell Canada  January 2012 - January 2013
HP Enterprise Services  January 2011 - January 2012

Skills
Cisco Technologies, Juniper, Netscreen, Checkpoint, Network Security, Cisco Routers, Firewalls, Avaya, Routing, VPN, PIX, ASA, Fortinet Fortigate, F5 BigIP, SSG5, Cisco Pix, Nortel Contivity, Avaya VPN, Cisco ASA, ArcSight, FortiManager, FortiAnalyzer, Fortinet, Computer Security, Data Center, VMware ESX, Security, Juniper Technologies

Education
Algonquin College of Applied Arts and Technology   2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology, A

Algonquin College of Applied Arts and Technology   2001 — 2003
Business Administration, Business Finance and Accounting