West Business Services
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West Business Services Employees
Outerwall July 2014 - Present
Jack in the Box January 2000 - July 2012
West Business Services January 2003 - August 2007
Skills
Account Management, Customer Satisfaction, Team Leadership, Leadership, Team Building, Management, Training, Customer Service, Inventory Management, Budgets, Retail, Customer Retention, Customer Experience, Vendor Management, Process Improvement
Education
University of Phoenix 2007 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Riverview High School 1997 — 1999
West Business Services January 2012 - Present
West Business Services May 2010 - December 2011
West Business Services April 2007 - May 2010
West Business Services February 2007 - April 2007
West Business Services June 2006 - April 2007
West Business Services November 2005 - June 2006
Escola Sao Domingos January 2001 - December 2004
Skills
Telecommunications, B2B, Sales Management, Account Management, Healthcare, Telemarketing, Team Leadership, Sales Operations, Call Center, New Business Development, Microsoft Office, Selling, Call Centers, Team Building, Solution Selling, Sales, Customer Retention, CRM
Education
Universidade Federal do Espírito Santo 1997 — 2002
Bachelor, Civil Engineering
MAXIMUS May 2015 - Present
Fujitsu June 2014 - Present
NCR Corporation January 2015 - May 2015
Field Solutions February 2014 - May 2015
Retail Technology Group January 2015 - January 2015
Banfield Pet Hospital January 2010 - February 2014
Rackspace Managed Hosting June 2007 - November 2008
Surveillance Solutions February 2005 - May 2007
West Business Services March 2001 - October 2005
Computer Nerdz June 2003 - January 2005
Skills
Microsoft Office, Customer Support, Information Technology, Management, Microsoft Excel, Microsoft Word, Outlook, Research, Windows, Photoshop, Databases, PowerPoint, Training, Computer Hardware, Software Installation, System Administration, Cloud Computing, Integration, Customer Service, Servers, Government Programs, Sales, SaaS, English, Networking, Public Speaking, Strategic Planning, Leadership, Troubleshooting, Social Media, Social Networking, Customer Satisfaction, Security, Marketing, Program Management, Team Building, Coaching, Community Outreach, Interviews, Vendor Management, Social Media Marketing, Account Management, Client Services
Education
San Antonio College 2004 — 2006
Associate's degree, Computer and Information Sciences and Support Services
Robert E Lee High School 1995 — 1999
High School, Electrical, Electronics and Communications Engineering, 3.5 GPA
City of Knoxville December 2014 - Present
Waterloo Community School District October 2014 - December 2014
University of Northern Iowa August 2013 - May 2014
Iowa Waste Reduction Center May 2013 - August 2013
McGregors Furniture May 2012 - August 2013
West Business Services August 2011 - March 2012
Great Wolf Lodge December 2010 - September 2011
Skills
Microsoft Office, SPSS, Storis, Opera, Qualitative Research, Quantitative Research, Customer Service, Employee Training, Research
Education
University of Northern Iowa
Master of Public Policy (MPP), Public Policy Analysis, 3.87/4.00
University of Wisconsin-Madison
Bachelor of Arts (BA), History, Certificate of European Studies, 3.42/4.00
Graebel Companies April 2013 - Present
Graebel Moving and Workplace Solutions April 2013 - Present
West Business Services September 2005 - July 2009
Wausau Benefits January 2001 - July 2004
American Medical Security January 1995 - July 2001
Skills
Insurance, Microsoft Word, Employee Benefits, Customer Service, Team Building, Microsoft Office, Training, Budgets, Inventory Management, Data Entry, Claim, Sales, Outlook, Call Centers
Education
Northcentral Technical College 2012 — 2014
Associates Degree, Health Care Business Services, 3.0
Northcentral Technical College 2011 — 2013
Technical Diploma, Medical Insurance Coding Specialist/Coder, 3
Mobile Solutions Group February 2013 - Present
West Business Services October 2011 - February 2013
Rapid-Line, Inc. June 2011 - October 2011
Skills
Human Resources, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Manufacturing, Hiring, Microsoft Word, Public Speaking, Metal Fabrication, Operations Management, Business Networking, Interviews, Purchasing, Entrepreneurship, Employee Benefits, Online Research, Marketing Research, Troubleshooting, Sales, 5S, Account Management, AutoCAD, Continuous Improvement, Social Media Marketing, Team Building, Training, Strategic Planning, Inventory Management, Sales Management, Team Leadership, Kaizen, Lean Manufacturing, Outlook, Recruiting
Education
Northern Michigan University 2007 — 2011
Bachelor's, Entrepreneurship
West Corporation January 2011 - Present
West Business Services August 2009 - January 2011
2009-2009West Business Services July 2009 - August 2009
West Business Services September 2006 - June 2009
West Business Services July 2006 - October 2006
Sears Customer Care Network January 2004 - October 2004
Skills
PeopleSoft, Interviews, Training, Human Resources, Recruiting, Onboarding, Hiring, Data Entry, Call Centers, Team Building, Customer Service, Sales, Process Improvement, Background Checks
Education
University of Phoenix 2010 — 2012
Associates, Psychology
2005-2006Gary Job Corps 2005 — 2006
East Central High School 1994 — 2000
Diploma, General Studies
O.D. Wyatt High School 1998 — 1999
Diploma
West Corporation July 2015 - Present
Bed Bath & Beyond December 2012 - July 2015
CoreLogic 2005 - 2012
West Business Services February 1995 - February 2005
Education
University of Houston
Bachelor's Degree, Communications
H & S Manufacturing Co., Inc. February 2014 - January 2015
Aspirus Wausau Hospital August 2012 - February 2014
Aspirus August 2009 - August 2012
Westphal Staffing/Aspirus Wausau Hospital January 2009 - August 2009
West Business Services August 2008 - January 2009
Edgar Family Restaurant December 2002 - September 2007
Edgar Family Restaurant January 2000 - December 2002
Skills
Inventory Management, Process Improvement, Strategic Sourcing, Materials Management, Purchasing, Analysis, Procurement, Supply Chain, Leadership, Management, Sales, Customer Service, Supply Chain Management, Budgets, Contract Negotiation, Cross-functional Team..., Negotiation
Education
Northcentral Technical College 1994 — 1996
Associate Degree, Small Business Management
Farmers Insurance March 2013 - Present
1-VoIP November 2011 - February 2013
West Business Services May 2009 - November 2011
Sprint By Preferred Wireless August 2008 - April 2009
Best Buy June 2006 - August 2008
Skills
Customer Service, Customer Relations, Call Center, Customer Satisfaction, Account Management, Blackberry, Retail Sales, Sales Management, Telecommunications, Sales Process, Call Centers, Sales, VoIP, Troubleshooting, Direct Sales, Wireless, Mobile Devices, Customer Retention, Telephony, Solution Selling, Networking, Unified Communications, Managed Services, Active Directory, Cloud Computing, Mobile Technology, Network Security, Help Desk Support, SIP, Mobile Communications, Training, Windows 7, Customer Experience, Windows, Wireless Networking, Asterisk
Education
Vatterott College-Oklahoma City 2013 — 2015
Associate’s Degree, Computer Science, 3.96 Cumulative GPA.
University of Central Oklahoma 2004 — 2007
Business Management
FBK Technology Consulting October 2012 - Present
West Business Services June 2006 - November 2012
Aquarium Concepts August 1996 - March 2006
Skills
Project Management, VBA, Microsoft Office, Microsoft Excel, Microsoft Word, Visual Basic, Business Operations and..., Data Analysis, Retail Sales, Sales, Sales Management, International Project..., Project Coordination, Multiple Project..., Collaborative Project..., Computer Proficiency, Computer Maintenance, Computer Repair, End User Systems, End User Training, Executive Reporting, reporting systems, Performance Appraisal, Performance Metrics, Business Operations, Technical Project..., Audio Editing, Client Liaison, Training, Account Management, Technical Writing, Cold Calling, Management, Technical Leadership, Telecommunications, Call Centers, Microsoft Technologies, Teaching, Sales Process, Sales Operations, Visio, Team Leadership, Salesforce.com, CRM, Customer Satisfaction, Employee Training
Education
University of Central Oklahoma 2009 — 2014
Pending, Management Information Systems, General
Integrated Power Services January 2015 - Present
International Association of Administrative Professionals (IAAP) 2015 - 2015
Sempra US Gas & Power August 2012 - December 2014
PAI July 2012 - August 2012
PAI November 2009 - July 2012
Prevea Clinic March 2006 - November 2009
West Business Services 1999 - 2006
Skills
Customer Service, Leadership, Employee Relations, Coaching, Office Management, Team Building, CRM, Sales, Teamwork, Research, Management, Project Planning, Human Resources
Education
Careers in Travel
Certificate, Tourism and Travel Services Management
Newman High School
HS Graduate, General Studies
University of Michigan
Certificate, LEAN Certification
Express Employment Professionals November 2011 - Present
West Business Services July 2006 - June 2010
Skills
Temporary Staffing, Contract Recruitment, Technical Recruiting, Recruiting, Talent Acquisition, Staffing Services, Permanent Placement, Onboarding, Job Fairs, Resume Writing, Internet Recruiting, Account Management, Executive Search, Benefits Administration, Applicant Tracking..., New Hire Orientations, Temporary Placement, Sourcing, Reference Checking, Hiring, Performance Management, Cold Calling, Payroll, Benefits Negotiation, Recruitment Advertising, Interviews, Background Checks, Business Networking, Employee Relations, Human Resources, Interview Preparation, Job Descriptions, Screening Resumes, Screening, Job Coaching, Personnel Management, College Recruiting
Education
Rose State College 2011 — 2013
Associate's degree, Human Resources Management and Services
The Bridges of Appleton (Appleton Healthcare Center) April 2013 - Present
Parkside Care Center July 2012 - Present
OTA Fieldwork II - Hortonville Elementary November 2014 - December 2014
OTA Fieldwork II - Affinity St. Elizabeth's Outpatient Rehab September 2014 - October 2014
OTA Fieldwork I - Golden Living, Green Bay March 2014 - March 2014
Alta Resources July 2011 - November 2011
West Business Services August 2010 - July 2011
The Little Gym April 2006 - January 2010
Skills
Healthcare, Nursing, Hospitals, Customer Service, Training, Human Resources, Sales, Marketing, Finance, Accounts Payable, Troubleshooting, Advertising, Entrepreneurship, Management Development, Customer Service..., Adobe Director, Coaching, Management, Team Leadership
Education
Fox Valley Technical College
Associates, Occupational Therapy Assistant
Fox Valley Technical College
Associate, Management Development
Northeast Wisconsin Technical College 2012 — 2012
CNA
West Business Services Area ManagerWest Corporation2010 - Present
Skills
Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Telecommunications, Team Building, Call Center, B2B, Sales Process, Leadership, Process Improvement, Training, Microsoft Office, Account Management, Customer Service, Direct Sales, Solution Selling, Team Leadership
Education
University of Nebraska at Omaha 1999 — 2004
Bachelor of Business Administration (B.B.A.), Marketing, 3.7
Silver Star Brands, f/k/a Miles Kimball Company October 2014 - January 2015
City of Oshkosh July 2014 - August 2014
West Business Services February 2014 - July 2014
Target December 2013 - February 2014
4imprint Distribution Center October 2013 - October 2013
Rasmussen College April 2011 - March 2013
Rasmussen College 2011 - 2013
Skills
Photoshop, Customer Service, Illustrator, InDesign, Microsoft Word, Electronic Filing, Mac OSX, Multitasking Skills, Multi-line Phone, Administrative Work, Graphic Design, Typography, Digital Photography, Microsoft Excel, PowerPoint, Filing, Windows 7, Bulk Mailing, Training, Multimedia, Stocking, General Administrative..., Adobe Creative Suite, Adobe Acrobat, Art, Traditional Art Skills, Traditional Art Media, Graphic Arts, Web Typography, iPad, iPad Design, Communication Skills, Customer Oriented, Watercolor, Charcoal Drawings, Charcoal Art, Hands-on Training, Cash Register, Cash Handling Experience, Photography, Digital Illustration, Phone Etiquette, Retail, Telephone Skills, Illustration, Teamwork, Critical Thinking, Management, Leadership, Team Building
Education
Rasmussen College-Wisconsin 2011 — 2013
Associate of Arts and Sciences (AAS), Multimedia Technologies
Kimberly-Clark May 2008 - Present
West Business Services June 2003 - May 2008
Skills
Competitive Analysis, Cross-functional Team..., Product Management, Sales Operations, Consumer Products, Customer Insight, Forecasting, FMCG
Education
University of Wisconsin-Oshkosh 2010 — 2014
Bachelor of Applies Studies, Organizational Leadership, 3.9 GPA
Northeast Wisconsin Technical College 1995 — 1997
Microcomputer Specialist, Information Technology
Ticketmaster July 2011 - Present
Rio Grande Valley Professional Hockey Club November 2010 - May 2011
Texans for Rick Perry August 2010 - December 2010
West Business Services February 2010 - August 2010
Texans for Rick Perry August 2009 - June 2010
Texas College Republicans April 2008 - April 2010
Campus Living Villages August 2006 - December 2008
Boys and Girls Clubs of America May 2006 - August 2006
Carroll Schubert for Mayor Campaign February 2005 - May 2005
Skills
Policy Analysis, Microsoft Office, Recruiting, Database Administration, Materials Management, Public Speaking, Event Planning, Social Media, Fundraising, Media Relations, Political Campaigns, Public Relations, Strategic Communications, Nonprofits, Leadership, Government, Research, Marketing, Politics, Press Releases, Social Networking, Community Outreach, Event Management
Education
The University of Texas at San Antonio 2004 — 2009
Bachelor of Arts degree, Political Science; 2009
The Science Academy of South Texas 2000 — 2004
High School Diploma
Dean Distributing, Inc. February 2015 - Present
Dean Distributing, Inc. November 2012 - February 2015
Dean Distributing, Inc. February 2011 - November 2012
Belgioioso Cheese, Inc. August 2010 - February 2011
Land O'Lakes July 2009 - August 2010
West Business Services December 2008 - May 2009
Skills
Leadership, Sales, Customer Service, Account Management, Retail, Inventory Management
Education
Ripon College 2003 — 2008
Bachelor of Arts (B.A.), Business Administration
Denmark High School 1999 — 2003
High School Diploma
CDW December 2014 - Present
Market America April 2014 - Present
CDW June 2014 - December 2014
Wireless View/ Sprint September 2012 - January 2014
West Business Services July 2008 - October 2010
Appleton Steel, Inc. January 2007 - October 2007
Value One Mortgage Banc October 2004 - July 2007
Skills
Accounts Receivable, Customer Service, Retail, Sales, Sales Management, Call Centers, Customer Satisfaction, Social Networking, Strategic Planning, Microsoft Office
Education
University of Phoenix 2013 — 2016
Associates, Business Administration and Management, General
Fox Valley Technical College 2010 — 2011
Neenah High 1996 — 2000
Diploma, General
Penn Foster
Associates, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Central center of Wisconsin March 2014 - Present
Conney Safety Products April 2013 - March 2014
American Express July 2011 - March 2013
West Business Services January 2011 - July 2011
Jerard galleria of Jewelry August 2009 - April 2010
Zale's Corporation December 2007 - July 2008
Perkins Restaurant January 2006 - July 2008
Spencer's Gifts January 2006 - June 2008
Skills
Computer skills, Worked..., Customer Service, Sales, Outlook, Retail, Microsoft Excel, Invoicing, Selling, Office Management, Food & Beverage, Restaurants, Food, Customer Satisfaction, Microsoft Office, Account Management, Microsoft Word, PowerPoint, Leadership, Sales Management, Team Leadership, Team Building, Time Management
Education
University of Phoenix 2011 — 2013
Associate degree, Criminal Justice
MATC School
PatientWise January 2015 - Present
PharmaSeek October 2013 - Present
PharmaSeek May 2012 - October 2013
West Business Services June 2011 - January 2012
Skills
Clinical Trials, Clinical Research, Research, Budgets, Business Development, Marketing, Project Management, Contract Negotiation, Sales, Protocol, Account Management, Advertising, Marketing Strategy, Infectious Diseases, Diabetes, Community Outreach, SOP, Microsoft Word, FDA
Education
University of Wisconsin-Madison 2007 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
University of Iowa 2006 — 2007
West Business Services October 2003 - April 2012
Skills
Management, Team Building, Cross-functional Team..., Project Management, Pricing, Contract Pricing, Forecasting, Performance Reporting, Statistical Reporting, Staff Development, Client Presentation, Account Management, Sales Analysis, Building Business..., Customer Satisfaction, Training
Education
Algoma High School
General
Ripon College
Bachelor of Arts (B.A.), Business Management
Ripon College
Bachelor of Arts (B.A.), French Studies
Carenet Healthcare Services September 2009 - Present
West Business Services 2008 - 2009
Skills
Account Management, Strategic Planning, Healthcare, Call Center, Selling, Call Centers, Leadership, Coaching, Process Improvement, Management, Team Building, Business Development, Direct Sales, Product Development, Managed Care, Social Media Marketing, Training, Program Management, Cold Calling, Cross-functional Team..., Sales Process, Contract Negotiation, Vendor Management, Healthcare Information..., Team Leadership, Medicare, Healthcare Management, Hospitals, Sales Operations, Medicaid, Customer Service, Health Insurance, New Business Development, Sales Management, HIPAA, Strategy, Insurance, Salesforce.com, Executive Management, Healthcare Consulting, Marketing Strategy, Strategic Partnerships, Customer Retention, Marketing, B2B, Business Strategy, Start-ups, Business Analysis, Healthcare Industry, Product Management
Education
The University of Texas at San Antonio
Girl Scouts of the USA September 2014 - Present
Commercial Club of Hortonville January 2013 - Present
West Business Services April 2007 - April 2014
Denver Mattrss Co. November 2001 - August 2004
AstenJohnson May 1996 - August 2001
Skills
Sales, Sales Management, Direct Sales, Account Management, Customer Service, Cold Calling, Sales Operations, New Business Development, Strategic Planning, Microsoft Excel, Inventory Management, Forecasting, Cross-functional Team..., Team Building, Purchasing, Microsoft Office, Management, Team Leadership, Coaching, Microsoft Word, PowerPoint, Retail, B2B, Key Account Management, Pricing, Leadership Development, Social Networking, Merchandising, Inventory Control, SAP, Sales Presentations, Training, Marketing, Key Account Development, Recruiting, Product Development, Social Media Marketing, Manufacturing, Fundraising, Outside Sales, Social Media, E-commerce, Advertising, Outlook, Employee Relations, Marketing Communications, Telecommunications, Online Advertising, National Accounts, Sales Growth
Education
Rasmussen College 2015 — 2017
Associates, Graphic Design
Arapahoe Community College
Silversmith
Fox Valley Technical College 1988 — 1990
Computer Science
Hortonville High School 1982 — 1986
Lincoln County District Attorney's Office November 2013 - Present
West Business Services January 2012 - Present
Reinhart Foodservice May 2003 - February 2006
Merrill Distributing, Inc. April 1998 - April 2003
Education
Rasmussen College-Wisconsin 2010 — 2015
Bachelor's Degree, Criminal Justice/Human Services, Junior
North Fayette High School 1985 — 1989
Abengoa Water USA October 2012 - Present
Texas Legal Protection Plan December 2010 - August 2012
Telefund September 2007 - December 2010
The Fund for Public Interest Research July 2005 - September 2007
West Business Services December 2002 - June 2005
Skills
Research, Engineering, Contract Negotiation, Community Outreach, Public Policy, Non-profits, Fundraising, Sustainability, Public Relations, Nonprofits, Proposal Writing
Education
Texas State University-San Marcos 2008 — 2009
BS, Urban and Regional Planning, Public Administration minor
Landauer, Inc. February 2013 - Present
Staples July 2011 - January 2013
West Business Services April 2007 - July 2011
Skills
Direct Sales, B2B, Sales, Sales Presentations, Sales Operations, Customer Service, Cold Calling, New Business Development, Salesforce.com, Sales Process, Account Management, Selling, Sales Management, Forecasting, Key Account Management
Education
Fox Valley Tech 2014 — 2020
BS, Business Administration
10 years farming, 5 of which were organic and 2 biodynamic March 1997 - February 2011
West Business Services August 2010 - November 2010
Blue Heron Brew Pub and West 14th Restaurant May 2005 - August 2009
Westgate Resorts March 2003 - March 2004
Christy Sports August 1999 - March 2000
Education
Northern Michigan University 2000 — 2003
Gogebic Community College 1998 — 2000
Associate in Applied Technology
Humana February 2011 - Present
West Business Services November 2010 - February 2011
Globe University July 2009 - July 2010
University of Phoenix April 2006 - July 2009
MSA Solutions February 2004 - March 2006
Affinitas May 2002 - January 2004
Candyman Productions March 1999 - October 2002
Skills
Sales, Management, Customer Service, Public Speaking, Training, Proposal Writing, Time Management, Program Management, Insurance, Leadership Development, Team Building, Leadership, Microsoft Excel, Marketing, Press Releases, Outside Sales, Event Planning, Microsoft Office, Social Networking, Team Leadership, Coaching, Customer Satisfaction
Education
University of Phoenix 2008 — 2010
MBA, Business and Marketing
University of Phoenix 2004 — 2007
Bachelor of Science, Business/Marketing
Lamson College 2001 — 2003
Associate of Applied Science, Office Manangement
Acts 1:8 Ministry March 2014 - Present
Audio Video Technology April 2009 - Present
West Business Services January 2012 - December 2012
Audio Video Design November 1995 - April 2002
Skills
Sales Management, Customer Service, Small Business, Employee Benefits, Customer Satisfaction, Consumer Electronics, Marketing, Advertising, Sales, Strategic Planning, Leadership, Team Building, Fundraising
Education
University of Maryland University College 1974 — 1976
MA, Communications Management
Ohio University 1970 — 1974
BSC, Telecommunications
Brady Corporation 2014 - 2015
Monterey Institute of International Studies March 2014 - August 2014
Boston University October 2011 - November 2013
Berlitz May 2010 - October 2011
MGM Grand October 2009 - February 2010
Appleton February 2008 - August 2009
West Business Services September 2007 - February 2008
UW Oshkosh- Office of International Education 2007 - 2007
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Sales, Spanish, Teamwork, Training, Coaching, Teaching, Research, English, Time Management, Event Planning, Team Building, Team Leadership, Language Teaching, Teaching English as a..., ESL
Education
University of Wisconsin-Oshkosh 2002 — 2007
Bachelor of Arts, Spanish, German, French, History, European Studies
Boston Language Institute 2011 — 2011
120 hr. TEFL Certification, Pedagogy
The Philipp University of Marburg 2005 — 2006
None, Germanistik
Convergys July 2014 - Present
Milwaukee PC July 2012 - Present
Signature Business technologies January 2009 - December 2011
West Business Services November 2010 - November 2011
Skills
Account Management, Customer Service, Technical Service, Sales, Direct Sales, Cold Calling, Sales Process, Solution Selling, Sales Management, Customer Satisfaction, B2B, Call Center, Sales Operations, Sales Presentations, Telemarketing, Outside Sales, Customer Retention, Selling, New Business Development, Lead Generation, Team Leadership, Pricing, Customer Experience, Negotiation, POS
Education
Morehead State University 1989 — 1990
Northern Kentucky University 1988 — 1989
Logix Communications August 2015 - Present
Carenet Healthcare Services May 2011 - July 2015
West Business Services January 2006 - November 2009
BTG December 2004 - January 2006
West Business Services September 2002 - January 2004
XO Communications, Inc January 2000 - May 2002
Direct Communications, Inc July 1999 - January 2000
NOS Communications, Inc July 1996 - June 1999
West Telemarketing January 1992 - June 1996
Skills
Sales Management, Leadership, Operations Management, Coaching, Sales, Sales Process, Management, Call Centers, Performance Management, Customer Satisfaction, Employee Relations, CRM, Team Building, B2B, Sales Operations, Training, Customer Service, Marketing Strategy, Human Resources, Start-ups, Customer Retention, Cold Calling, Account Management, Selling, Budgets, Direct Sales, Process Improvement, Salesforce.com, Business Development, Executive Management, Team Leadership, New Business Development, Strategic Planning, Networking, Telecommunications, Public Speaking, Healthcare, Employee Benefits
Education
8/2003University of Texas at San AntonioUS-Texas 2000 — 2003
Bachelor's DegreeBA, Communication; Speech
The University of Texas at San Antonio 2000 — 2003
Bachelor of Arts, Communication
St. Norbert College August 2013 - April 2015
West Business Services May 2010 - August 2013
US Army Advanced Airborne School February 2001 - October 2007
US Army July 1987 - September 2007
Skills
Jumpmaster, Counterinsurgency, Army, Military Operations, Military, Law Enforcement..., Customer Care Rep, Sales Operations, Operational Planning, Leadership, Tactics, Counterterrorism, Policy, Intelligence Analysis, Military Experience, Weapons, Force Protection, Intelligence, Combat, Command
Education
Northeast Wisconsin Technical College 2009 — 2012
Associate's degree, Criminal Justice/Police Science
Kierslauten American H.S.
Kimberly-Clark September 2012 - May 2013
Heart of the Valley YMCA November 2009 - April 2013
WellPoint January 2012 - July 2012
Pitney Bowes March 2011 - July 2011
University of Wisconsin Oshkosh October 2009 - March 2011
Thrivent Financial for Lutherans February 2006 - October 2009
Sweet Pea Child Care August 2005 - February 2006
West Business Services April 2004 - April 2005
AT&T October 2000 - March 2004
Humana July 1998 - October 2000
Skills
Work Ethic, Microsoft Word, Phone Etiquette, Investigative Research, Highly Detailed, Problem Solving, Microsoft Excel, Communication Skills, Continuous Improvement, Customer Service, ICD-9, CPT, HIPAA, Medical Terminology, ICD-10, Medicare Advantage, Claims Handling, Windows, Medical Records, Medical Billing, Typing, Empathy, Quality Assurance, Fax, Copying, Scanners, Registration, Front Office
Education
Allied Medical Schools 2011 — 2012
Certificate, Medical coding
UW Green Bay 1994 — 1997
Bachelor of Science, Human Development
Northeast Wisconsin Technical College 2009 — 2010
Associate, Early Childhood Education
West Business Services September 2015 - Present
Central Payment 2011 - Present
North American Bancard 2009 - Present
AmSpirit Business Connections of Southern Wisconsin January 2014 - March 2015
Advocare April 2013 - April 2014
BNI July 2011 - October 2013
Omega Processing November 2012 - July 2013
Middleton Public Libary July 2010 - June 2013
Skills
Public Speaking, Writing, Team Building, Account Management, Business Networking, Customer Service..., Merchant Services, Marketing Strategy, Small Business, B2B, Sales Management, New Business Development, Sales, Public Relations, Customer Service, Direct Sales, Training, Social Networking, Social Media Marketing, Leadership, Coaching, Selling, Sales Process, Customer Retention, Entrepreneurship, Online Marketing, Strategic Partnerships, Lead Generation, Cold Calling, Email Marketing, Online Advertising, Start-ups, Business Development
Education
St. Cloud State University 1988 — 1992
BS, Social Work and Sociology
First National Bank of Omaha July 2015 - Present
Coop's Designs June 2013 - Present
Midwest Stangs, LLC January 2006 - Present
West Corporation May 2005 - July 2015
West Business Services April 1999 - May 2005
Memberworks June 1995 - April 1999
ITI Marketing April 1991 - June 1995
Skills
Resource Management, Communications Planning, Decision Making Skills, Negotiation, Professional Networking, Budget Management, Spreadsheet Design, Project Planning, PMP, Telecommunications, Account Management, SharePoint, Microsoft Office, MS Project, Visio, Project Implementation, Project Coordination, Project Finance, Software Project..., Project Execution, Project Delivery, SDLC, IT Management, Customer Relations, Customer Experience, Problem Solving, Program Management, Team Building, Team Management, Team Leadership, Servers, Data Center, IP Networking, Infrastructure Projects, Photoshop, Digital Photography, Lightroom, Social Networking, Project Management, Customer Service, Disaster Recovery, PMO, Integration, Vendor Management, IP, Management, Budgets, Infrastructure, Requirements Analysis, Networking
Education
University of Nebraska at Omaha
AAS, Information Systems
TAP University
Project Management Training
Stone Oak Care Center June 2015 - Present
Gold's Gym November 2014 - March 2015
NURSES Etc STAFFING January 2014 - November 2014
The Forum at Lincoln Heights November 2013 - January 2014
Kindred Hospital Dallas Central August 2013 - October 2013
Sonterra Healthcare June 2013 - July 2013
Select Specialty Hospital November 2012 - December 2012
NSA Designs January 2011 - April 2012
West Business Services February 2004 - October 2010
Darque Tan January 2009 - November 2009
Skills
Web Design, Website Development, Website Management, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, CNA, Nursing, Sales Process, Fitness
Education
San Antonio College 2011 — 2013
Associates, Registered Nursing/Registered Nurse
University of the Incarnate Word 2001 — 2002
BBA, Business Management
John Jay HS 1998 — 2000
CorTech International May 2015 - Present
Andrews Staffing March 2015 - April 2015
School Specialty April 2013 - February 2015
Air Wisconsin Airlines October 2012 - February 2013
Alta Resources February 2011 - February 2012
West Business Services May 2010 - February 2011
West Business Services January 2010 - May 2010
West Business Services July 2008 - January 2010
West Business Services October 2007 - July 2008
West Business Services September 2006 - October 2007
Skills
Sales, Sales Management, Customer Service, Analysts, Management, Recruiting, Human Resources, Coaching, Account Management, Process Improvement, Team Building, Training, Team Leadership, Leadership, Cold Calling
Education
Mayville High School 1981 — 1985
Diploma
Moraine Park Technical College
Tradesmen International, Inc. August 2014 - Present
Tradesmen International, Inc. November 2011 - July 2014
Petit & Dommershausen, S.C. May 2011 - November 2011
West Business Services June 2010 - April 2011
Skills
Recruiting, Employee Relations, Cold Calling, Process Scheduler, Staffing Services, Temporary Staffing, Contract Negotiation, Hiring, Talent Acquisition, Team Building, Employee Benefits, Negotiation, Customer Service, Coaching, Management
Education
University of Wisconsin-La Crosse 2006 — 2010
BS, Political Science
University of Minnesota-Crookston 2005 — 2005
Bachelor of Science (BS), Political Science and Government
June Johnson Insurance August 2014 - Present
My Choice Insurance June 2014 - Present
Mactel Telemessaging & Business Support Services April 2013 - April 2014
West Business Services October 2004 - October 2012
Skills
Direct Sales, Sales Management, Sales, New Business Development, Account Management, Sales Operations, Sales Process, Project Planning, Marketing, Strategic Planning, Social Networking, Customer Service, Leadership, Team Building, Marketing Strategy, Management
Education
University of Mississippi - School of Business Administration
ECM Holding Group January 2014 - Present
Wisconsin Air National Guard April 2012 - Present
Wisconsin Air National Guard September 2009 - April 2012
Thill Logistics August 2009 - May 2010
West Business Services December 2008 - July 2009
Best Buy October 2007 - November 2008
Furniture Row Companies January 2008 - May 2008
Skills
Typing Speed 60..., Experienced Use of..., Knowledgeable in..., Inventory Management, Military, Emergency Management, Government, Weapons, Management, Leadership, Marketing, Graphic Design, Training, Microsoft Excel, Microsoft Word
Education
University of Wisconsin-Oshkosh 2011 — 2014
Bachelor's Degree, Marketing
Minnesota State University, Mankato 2003 — 2005
Construction Management
Madden Design 2001 - Present
Target Commercial Interiors 2011 - 2011
West Business Services 2006 - 2008
Benequant 2005 - 2006
Starbucks 2004 - 2006
Godiva Chocolatier 2001 - 2003
Friese-Mier & Co 1997 - 2001
Limited Inc 1990 - 1994
Marshall Field's 1986 - 1989
Education
Fox Valley Technical College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Interior and Commercial Design, 3.6
Fox Valley Technical College
Associate of Arts and Sciences (AAS), Interior Design
Mount Mary College
Fashion Design and Merchandising
University of Wisconsin-Oshkosh 1970 — 1972
Visual Arts and Education
Qualfon/Center Partners July 2014 - Present
Coupons Direct, LLC October 2013 - Present
Medco/Express Scripts February 2013 - September 2013
Reference Pros September 2010 - November 2012
ReferencePro September 2010 - November 2012
Rapid Reduction Services/AMS Financial April 2010 - April 2010
Sears Holdings Corporation January 2008 - June 2009
West Business Services 2001 - 2006
Skills
Sales, Customer Service, Data Entry, Telephone Skills, Product Knowledge, Customer Retention, Time Management, Call Centers, Background Checks, Access, Customer Relations, Customer Experience, Team Leadership, Teamwork, Cold Calling, Interviews
Education
Spokane Community College 2003 — 2005
No Degree, Business/Commerce, General
John R. Rogers High School 1991 — 1994
G.E.D., General Education
West Business Services February 2012 - Present
Kolbe Millwork Co., Inc May 2004 - November 2009
Education
Northcentral Technical College 2010 — 2012
Associate's in Business Management
Northcentral Technical College 2010 — 2012
Associate, Business Management
Copps March 2013 - Present
Old Country Buffet November 2011 - December 2012
TotalMed Staffing, Inc. December 2010 - March 2011
West Business Services December 2008 - December 2010
Ponderosa Steakhouse August 2004 - October 2008
Education
St. Norbert College 2000 — 2004
Bachelor's, Business Administration
The Conscious Cleanse May 2014 - Present
The Wellness Center October 2012 - May 2014
Natural Grocers by Vitamin Cottage April 2012 - November 2012
Acacia Whole Health August 2011 - May 2012
WEAP April 2011 - July 2011
West Business Services September 2010 - April 2011
New London High School October 2010 - March 2011
Skills
Health Psychology, Nutritional Counseling, Interpersonal..., Interpersonal..., Fundraising, Teaching, Coaching, Therapists, Sales, Fitness, Wellness, Public Speaking, Time Management, Critical Thinking, Treatment, Team-oriented, Facebook, Food Service, Behavioral Health, Wellness Coaching, PowerPoint, Social Skills, Food, Customer Service, Microsoft Word, Teamwork, Event Planning
Education
Naropa University 2013 — 2016
MA Transpersonal Counseling Psychology, Transpersonal Counseling Psychology
Nutrition Therapy Institute 2011 — 2012
Certified Nutrition Therapy Practitoner, Holistic Nutrition
St. Norbert College 2006 — 2010
Bachelor of Arts, Psychology, Communication
blabfeed July 2012 - Present
DailyMav October 2010 - July 2012
All Native, Inc. August 2011 - June 2012
West Business Services August 2010 - May 2011
Convergys July 2007 - January 2010
Convergys Customer Mgmt Group June 2006 - July 2007
Skills
Sales, Business Development, Small Business, Project Planning, Management, Call Center, Strategic Planning, Team Building, Social Media, Account Management, Entrepreneurship, Strategy, Vendor Management, Training, Product Management, CRM, Team Leadership, Marketing Communications, Leadership, Networking, Program Management, Selling, Business Strategy, Social Networking, Operations Management, Leadership Development, Budgets, Public Relations, Recruiting, Human Resources, Retail, Marketing Strategy, Advertising, Social Media Marketing, Coaching, Business Planning, E-commerce, Marketing, Start-ups, Call Centers, Customer Service, Email Marketing, Forecasting, Executive Management, Integration, Lead Generation, New Business Development, Market Research, Online Advertising, Online Marketing
Education
University of Nebraska at Omaha 2008 — 2012
B.S. in Business Administration, Marketing, Management, Innovation & Entrepreneurship
WPS Health Insurance September 2015 - Present
Azura Living/ Azura Memory Care December 2014 - September 2015
West Business Services February 2014 - November 2014
Cedar Ridge Elder Services 2012 - 2013
Education
Northcentral Technical College 2011 — 2011
Certified Nursing Assistant
Northcentral Technical College 2007 — 2007
GED
Caring Professionals Homecare, LLC June 2015 - Present
West Business Services November 2007 - July 2013
West Business Services September 2007 - December 2007
Temp. (Thilmany) September 2006 - May 2007
Aerotek (Scheider National) July 2006 - August 2006
North Shore Bank July 2002 - June 2006
NWTC August 2001 - May 2002
Hotwire July 2001 - November 2001
Skills
Management, Salesforce.com, Customer Service, Sales, Quality Assurance, Horse Training, Riding Instruction, Program Management, Logistics, Sales Operations, Sales Management
Education
UWRF 2013 — 2017
Bachelor's Degree, Psychology/Animal Science
Northeast Wisconsin Technical College 1999 — 2002
Microcomputer Specialist Coursework
ARC Restoration & Contracting March 2015 - Present
Wells Fargo Home Mortgage October 2013 - December 2014
Wells Fargo Home Mortgage July 2012 - October 2013
Pierce Manufacturing November 2005 - February 2012
Cadre Staffing Services March 2005 - November 2005
West Business Services September 2003 - March 2005
Niebler Properties April 2002 - June 2003
Skills
Lotus Notes, Scheduling, Word, PowerPoint, Excel, Event Planning, Reporting & Analysis, Business Meetings, Minutes, Adobe Creative Suite, General Office Duties, Front Office, Team Building, Management, Process Scheduler, Continuous Improvement, Sales Management, Project Management, Forecasting, Process Improvement, Microsoft Excel, Marketing, Program Management, Leadership, Customer Satisfaction, Microsoft Word, Microsoft Office, Supervisory Skills, Time Management, Purchasing, Inventory Management, Windows, Outlook, Training, Team Leadership, Software Documentation, Customer Service, Sales, Visio, SharePoint, Social Networking, Trade Shows, Access, Administration, Operations Management
Education
University of Phoenix 2015 — 2016
Bachelor’s Degree, Small Business Administration/Management with an Entrepreneurial Certificate
The Office Technology Group June 2015 - August 2015
EarthLink September 2010 - June 2015
West Business Services February 2007 - December 2009
West Business Services August 2006 - February 2007
West Business Services May 2005 - August 2006
Alltel Wireless June 2003 - April 2005
RadioShack August 2001 - June 2003
RadioShack April 1999 - August 2001
Dunham's Sports September 1997 - August 1999
Skills
Account Management, Sales, Cold Calling, Managed Services, Customer Satisfaction, Management, Wireless, Customer Retention, Sales Management, Telecommunications, Business Development, Sales Process, Direct Sales, Solution Selling, Leadership, VoIP, Retail, Training, Marketing, Customer Service
Education
Big Bay de Noc 1981 — 1993
High School, General Studies
Fox Valley Technical College
In Progress, Business and Marketing
Northern Michigan University
Texas Southern University Legal Assistant, Notary PublicVaquerano Law Firm, P.C.June 2011 - June 2013
West Business Services October 2006 - October 2009
A1 Self Storage February 2009 - August 2009
Skills
Management, Legal Documents, Customer Service, Legal Assistance, Notary Public, Event Planning, Budgets, Courts
Education
Texas Southern University—Thurgood Marshall School of Law 2013 — 2016
Juris Doctor
University of Houston-Downtown 2010 — 2012
Bachelor's Degree, Criminal Justice
San Antonio College 2008 — 2010
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Bridge To Independence August 2015 - Present
Stephanie N. Burgess January 2015 - Present
University of Phoenix August 2014 - Present
Orange County Public Schools - Wekiva High School October 2012 - June 2014
Seeworth Academy August 2011 - September 2012
West Business Services April 2008 - December 2008
Skills
Teaching Reading, Teaching English, Writing, Teaching, English, Public Speaking, Copy Editing, Research, Public Relations, Microsoft Office, Event Planning, Editing, Customer Service, Management, Event Management, Leadership, Team Leadership, Leadership Development, Training, Employee Relations, Employee Training, Nonprofits, Instructional Design, Secondary Education, Tutoring, Social Media, Fundraising, Conflict Resolution, Higher Education, Recruiting, Social Networking
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Arkansas at Fayetteville 1990 — 1995
BA, Journalism
Amalgamated Bank of Chicago February 2013 - Present
Amalgamated Bank of Chicago April 2012 - February 2013
Macy's October 2011 - January 2013
MidFirst Bank September 2009 - September 2011
West Business Services October 2007 - August 2009
Dell Inc August 2006 - September 2007
Assurant Solutions February 2003 - August 2006
Skills
Account Reconciliation, Change Management, Team Building, Management, Employee Training, Business Analysis, Project Management, SQL, C++, C#, ERP Implementations, Technical Data Analysis, Financial Accounting, Customer Satisfaction, Active Directory, Network Architecture, Java, Frontier, End User Research, Data Modeling, Microsoft Office, Team Leadership, Organizational..., Customer Service, Access, Software Documentation, Leadership, Sales, Customer Liason, Inventory Management, Microsoft Excel, Vendor Management, Time Management, Process Improvement, Forecasting, Merchandising, Account Management, Invoicing, Banking, Accounts Receivable, Call Centers, New Business Development, Credit, Payroll, Customer Experience, Team Management, Employee Relations, Telephone Skills, Inventory Control, Training
Education
DeVry University 2013 — 2015
Bachelor’s Degree, Computer Information Systems: Systems Analysis and Integration, 3.58
Oklahoma State University 2009 — 2011
A.S, Enterprise Development, 3.54
Intelligent Retinal Imaging Systems April 2015 - Present
Self Employed January 2008 - Present
West Notifications July 2012 - March 2015
West Notifications Group, Inc. July 2012 - November 2013
West Corporation May 2011 - July 2012
Silver Attache Analytics January 2011 - July 2012
West Business Services September 2010 - April 2011
West Business Services September 2000 - September 2010
Skills
Business Development, Strategic B2B Marketing, Health Care Business..., Federal Business..., CRM Optimization, Creative Strategy, Training & Development, Innovative Design, Servant Leadership, Professional Networking, Intellectual Property..., Channel Optimization, Public Speaking, Customer Engagement, Sales Management, Marketing Strategy, Business Strategy, Business Analysis, Strategic Thinking, Professional..., Healthcare, CRM, Analysis, Team Building, Employee Training, Integration, Strategic Planning, Budgets, Project Planning, Program Management, New Business Development, Solution Selling, Selling, Sales, Leadership, Training, Management, Account Management, Sales Operations, Lead Generation, Sales Process, Team Leadership, Marketing, Enterprise Software, Project Management, B2B, Business Intelligence, Business Networking, Intellectual Property, Cross-functional Team...
Education
University of Phoenix 2009 — 2011
MBA, Technology Management, 3.5
University of Phoenix 2007 — 2009
BS, Organizational Innovation
Western International University 2005 — 2006
Associates, Business Management
University of North Texas 1989 — 1992
History/Anthropology
West Potomac High School 1987 — 1988
West Interactive Services August 2015 - Present
Borsheims Fine Jewelry & Gifts April 2014 - July 2015
West Business Services August 2010 - March 2011
Skills
Creative Writing, Customer Service, Microsoft Office, PowerPoint, Outlook, Excel, Word, Problem Solving, Open Office, Data Entry, Customer Relations, Software Documentation, Teamwork, Accurate Record Keeping, Viso 2013, Microsoft Word, Microsoft Excel
Education
Morningside College 2006 — 2010
B.A, Religious Studies, Political Science
East High School
Wisconsin Timber Rattlers May 2015 - Present
Applebee's November 2013 - April 2015
Tom's Drive In October 2010 - November 2013
Convergys February 2010 - June 2010
Bottom End Bar June 2008 - June 2009
West Business Services February 2002 - June 2006
Cadre/WOW Logistics August 2001 - February 2002
Stevens Point Journal Media March 2000 - June 2000
Add Inc February 1999 - February 2000
Skills
Customer Service, Administrative..., Receptionist Duties, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Internet Research, Office Equipment..., Communication, Organization Skills, Training, Supervisory Skills, Time Management
Education
University of Wisconsin-Fox Valley 2007 — 2008
Communication, General
North Greenville University 1995 — 1997
Music
JPMorgan Chase & Co. August 2013 - Present
West Business Services November 2007 - February 2013
United States Air Force January 2001 - August 2005
Skills
Microsoft Office, Microsoft Excel, Research, Management, Microsoft Word, PowerPoint
Education
The University of Texas at San Antonio 2010 — 2013
Bachelors, Anthropology
The University of Texas at San Antonio 2010 — 2013
Bachelor of Arts (B.A.), Anthropology
West Corporation December 2014 - Present
Jones Sign Co., Inc. December 2013 - December 2014
West Corporation October 2010 - December 2013
West Business Services April 2009 - October 2010
Sitka National Historical Park May 2008 - April 2009
Skills
Marketing Strategy, B2B, Integrated Marketing, Sales Presentations, Sales Process, Consultative Selling, New Business Development, Sales Management, Account Management, Selling, Sales Operations, Salesforce.com, Market Research, Business Strategy
Education
Northern Arizona University 2000 — 2004
Bachelor of Science
University of South Australia 2002 — 2003
Environmental Law & Policy
V-Technologies, LLC February 2006 - Present
West Business Services January 2004 - February 2006
United States Air Force 1976 - 1979
Skills
Software Quality..., User Acceptance Testing, Documentation, Quality Assurance, Testing, Manual Testing, Test Planning, Regression Testing, Troubleshooting, Defect Tracking, Management, Microsoft SQL Server, SQL Server Management..., Microsoft CRM
Education
University of Maryland 1976 — 1978
Minnesota State University, Mankato 1973 — 1974
Jennifer's Window Tinting January 2002 - Present
American Consolidated Media January 2013 - August 2013
West Business Services July 2008 - November 2010
Skills
Advertising, Online Advertising, SEO, Public Speaking, Team Leadership, Direct Sales, Sales Management, Web Services, Sales Presentations, Marketing Strategy, Digital Marketing, Sales, Advertising Sales, Digital Media, Marketing, Account Management, Management, Strategy, Customer Service
Education
Fox Valley Technical College 2014 — 2016
Associate's Degree, Web Page, Digital/Multimedia and Information Resources Design
Northcentral Technical College 2000 — 2002
Marketing
CCM January 2015 - Present
West Corporation June 2014 - December 2014
West Business Services August 2011 - June 2014
West Corporation October 2004 - August 2011
Bridges of Wisconsin Inc. June 1999 - September 2005
Education
University of Phoenix
Cambria Suites Appleton April 2014 - Present
S&C Inc. July 2012 - Present
Convergys August 2012 - September 2012
Western Business Services, Inc. 2005 - 2012
West Business services 2005 - 2012
Skills
Account Management, Direct Sales, Marketing, Team Leadership, Training
Education
Northern Michigan University 1998 — 2000
Bachelor's degree, Culinary Arts/Chef Training
Negaunee High School 1985 — 1988
Avery Dennison - RBIS October 2013 - Present
West Business Services 2000 - September 2013
Skills
Sales Operations, Cross-functional Team..., Management, B2B, Selling, Leadership, Sales Process, Direct Sales, Sales Management, Key Account Management, Forecasting, Team Building, Sales, Sales Presentations, New Business Development, Consumer Products, Business Planning, Retail, Market Research, Coaching, Negotiation, Customer Service, Strategic Planning, Pricing, Marketing Strategy, Business Strategy, Solution Selling, Merchandising, Strategic Consulting, Leadership Development, Hiring, Key Account Development, Trade Shows, Telemarketing, Grocery, Strategic Thinking, IRI data, Employee Training, Recruiting, E-commerce, Competitive Analysis, 4 P's Process
Education
Ripon College 1994 — 1998
Bachelor of Arts (B.A.), Psychology
West Business Services March 1993 - Present
Marriott International September 1990 - June 1993
Kerr-McGee Oil Corporation May 1979 - January 1982
Southampton Princess Hotel, Bermuda 1978 - 1979
Skills
Recruiting, Talent Management, Sourcing, Coaching, HR Policies, Customer Service, Interviews, Employee Relations, Human Resources, Onboarding, Management, Talent Acquisition, Employee Training, Employee Engagement, Applicant Tracking..., Employee Benefits, College Recruiting, HRIS, Hiring, Performance Management, Succession Planning, New Hire Orientations, Personnel Management, FMLA, Deferred Compensation, Benefits Administration, Training, Internet Recruiting, Employment Law, Technical Recruiting, Job Descriptions, Labor Relations
Education
Bermuda High School for Girls 1976 — 1977
Bishopbriggs High School 1972 — 1976
University of Oxford - Said Business School
Business
West Business Services September 2006 - Present
U.S. Army January 1985 - September 1993
Skills
Account Management, B2B, CRM, Call Centers, Coaching, Cold Calling, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Marketing, Marketing Strategy, New Business Development, Sales, Sales Management, Sales Operations, Sales Presentations, Selling, Solution Selling, Team Building, Team Leadership, Telemarketing, Training
Education
Troy University
Midwest Business Analysis May 2011 - Present
First Data Corporation March 2015 - Present
Securities America, Inc. Member FINRA/SIPC October 2013 - December 2014
West Corporation Revenue Generation March 2012 - September 2013
West Corporation April 2011 - March 2012
West Business Services July 2010 - April 2011
Aerotek February 2010 - July 2010
Greater Omaha Chamber of Commerce March 2009 - July 2009
La Fonda's March 2005 - July 2009
Skills
Access, Statistics, Time Management, Customer Service, Networking, Excel, Word, PowerPoint, Project Management, Outlook, Econometrics
Education
University of Nebraska at Omaha 2013 — 2015
Master of Business Administration (MBA), RIsk Management, 3.9 GPA
UNO 2004 — 2008
Bachelor of Science (B.S.), Economics
University of Nebraska at Omaha 2004 — 2008
Bachelor of Science, Economics
West Business Services May 2008 - March 2015
Dobson Communications September 2006 - April 2008
Skills
Telecommunications, Account Management, VoIP, Customer Satisfaction, Vendor Management, Wireless, Microsoft Office, Team Building, Data Center, Team Leadership, Customer Experience, Leadership, Call Centers, Cloud Computing, Solution Selling
Education
Southern Nazarene University
B.S. Organizational Leadership, Business, Management, Marketing, and Related Support Services
University of Central Oklahoma
Associate's degree, History
Guthrie High School 1998 — 2001
HS Diploma
Lunch.com LLC December 2009 - Present
www.whowillwinthe2012election.com July 2009 - Present
www.whowillwinthe2012election.com June 2009 - Present
Salon.com June 2009 - Present
blog on Salon June 2009 - Present
AssociatedContent.com June 2009 - Present
Westval Business Solutions August 2012 - December 2012
various charter schools August 2011 - September 2012
WEST BUSINESS SERVICES March 2011 - February 2012
http://www.scandalousnow.com March 2010 - March 2011
Skills
Writing, Blogging, Twitter, Customer Service, Editing, Magazines, Policy, Sales Force..., Product Knowledge, Research, Journalism, Publications, Print, Social Media, Stories, Editorial, Newspaper, Small Business, Books, Cold Calling, Microsoft Office, Newsletters, Creative Writing, Copywriting, Newspapers
Education
State University of New York Empire State College 2005 — 2007
none, M.A.T. program in English
SUNY-Empire State College 2000 — 2004
B.A, Labor Studies
State University of New York Empire State College 2000 — 2004
Bachelor of arts, Labor Studies
Labor Studies
Bachelor's of Arts
SUNY-Empire State College
M.A.T.-Masters of Arts Teaching, English Education
Rennes Health & Rehab Center 2014 - Present
Boys & Girls Clubs of America 2013 - Present
Bell Tower Residence 2014 - 2014
Goodwill Industries International August 2011 - 2014
West Asset Management January 2010 - May 2011
West Business Services May 2007 - January 2009
Check Into Cash December 2005 - May 2007
Wausau Tile June 1991 - February 2004
RICHARD & ASSOCIATES INTERNATIONAL June 1987 - June 1991
Credit Bureau of Ashland May 1986 - June 1987
Skills
Coaching, Coordinating Activities, Rehabilitation..., Human Services, Adult-focused Care, Listening Skills, Customer Service, Microsoft Word, Customer Satisfaction, Account Management, Recruiting, Interviews, Business, Customer Retention, Social Services, Credit Analysis, Youth Development, Community Resources, Coaching & Mentoring, Documentation &..., Adolescent Behavior, Financial Assistance, Behavioral Assessment, Social Companion, Collections, Sales, Eligibility..., Teamwork, Public Speaking, Leadership, Team Building
Education
Northcentral Technical College 2011 — 2013
Associate's Degree
Mount Senario College 1975 — 1979
Bachelor's Degree
Phillips High School 1971 — 1975
FieldTorq Knives January 2012 - Present
Kimberly-Clark October 2013 - April 2014
Kimberly-Clark March 2012 - December 2012
West Business Services March 2009 - July 2010
Wells Fargo August 2008 - October 2008
Medtronic August 2007 - April 2008
Ameriprise Financial Services April 2007 - August 2007
Wells Fargo February 2006 - April 2007
Olsen Thielen Technologies February 2005 - October 2005
Education
St. Cloud State University 1991 — 1995
B.S, Business Management/Operations
Aaragon Unlimited October 2012 - Present
West Business Services December 2009 - October 2011
Skills
Financial Accounting, Financial Reporting, Account Reconciliation, Accounting, QuickBooks, Tax, Auditing, Journal Entries, Tax Preparation, Internal Controls, Income Tax, GAAP, Tax Returns, Financial Analysis, Financial Statements, Internal Audit, Financial Audits
Education
University of Maryland 1996 — 2000
Bachelor of Science (B.S.), Business Administration and Management, General
University of Maryland College Park 1994 — 2000
Accounting
Purdue University June 2010 - Present
West Business Services May 2009 - June 2010
Cheer Wisconsin Inc. April 2009 - June 2010
Sun Prairie High School March 2006 - June 2010
Harms Insurance Group June 2006 - February 2009
COA Cheer & Dance May 2003 - May 2006
University of Wisconsin-Madison September 2001 - May 2006
WMTV NBC 15 2003 - 2004
Skills
Public Speaking, Coaching, Management, Motivational Speaking, Sales, Sales Management, Marketing, Teaching, Coordination, Coordinating Events, Time Management, Fundraising, Training, Sports, Budgets, Event Planning, Advertising
Education
Purdue University 2011 — 2015
University of Wisconsin-Madison 2001 — 2006
BA, Journalism
Lincoln High School 1998 — 2001
High School Diploma
West Interactive Corporation (division of West Corp January 2007 - Present
West Business Services January 2003 - January 2007
West Business Services June 2001 - January 2003
Paychex July 1999 - June 2001
Carlson Hospitality Worldwide November 1997 - July 1999
Westin Aquila Hotel April 1997 - November 1997
West Aquila Hotel August 1996 - April 1997
ANA Westin Hotel September 1995 - April 1996
ANA Westin Hotel September 1994 - September 1995
ANA West Hotel January 1993 - September 1994
Skills
Customer Satisfaction, Sales, Management, Training, CRM, Hotels, Telecommunications, Program Management, Analysis, Leadership, Project Management
Education
Old Dominion University 1991 — 1993
Bachelor of Arts, English Literature
Oracle October 2013 - Present
Verizon Business Services March 2011 - September 2013
Continuum Worldwide 2007 - 2011
West Business Services 2006 - 2007
hewlett packard 1997 - 2005
HCL Hewlett Packard 1997 - 2004
MCI Telecommunications Corp. 1994 - 1995
Skills
Management, CRM, Solution Selling
Education
University of Nebraska at Omaha 1989 — 1994
FHS
Presto Products Company July 2010 - Present
TIDI Products February 2007 - May 2009
SCA Tissue October 2004 - February 2007
West Business Services August 2003 - October 2004
Fox River Paper May 2000 - August 2003
Pensar Corporation August 1996 - May 2000
West Business Services (Formerly Tel Mark Sales) February 1993 - July 1996
Nelco, Inc. October 1989 - January 1993
Skills
Product Marketing, Product Development, Management, Cross-functional Team..., Product Management, Marketing Strategy, Competitive Analysis, New Business Development, Sales, Customer Service, B2B, Market Research, Sales Management, Market Planning, Key Account Management
Education
School for International Training 1988 — 1988
Semester in Mexico
Ripon College 1984 — 1988
Bachelor's degree, Economics, Spanish, Latin American Area Studies
West Business Services Regional Director, Account ServicesWest Business ServicesSeptember 2003 - Present
Education
University of Nebraska-Lincoln 1996 — 2001
Carenet Healthcare Services December 2008 - Present
West Business Services 2000 - 2007
LifeRe Insurance Company September 1992 - August 2000
Skills
Call Center, Healthcare, Insurance, Teamwork, Telecommunications, Account Management, B2B, Sales Support, Documentation, New Business Development, Problem Solving, PowerPoint, Word, Excel, Strategic Planning, Customer Satisfaction, Data Analysis, Event Planning, Troubleshooting, Analysis, Microsoft Excel, Microsoft Word, Call Centers, Sales Operations, Sales, Software Documentation, Marketing, Customer Experience, Process Improvement, Program Management, Operations Management, Training
Education
The University of Texas at San Antonio 1996 — 1997
Information Innovators Inc. (Triple-i) August 2014 - Present
Information Innovators Inc March 2012 - July 2014
West Business Services February 2008 - February 2012
News 9 San Antonio February 2003 - July 2004
KENS-TV January 1990 - February 2003
Belo - KENS TV 1990 - 2003
Skills
Project Management, Advertising, Journalism, Video Production, Avid, Editing, Non-linear Editing, Social Media, Video Editing, Camera, Public Relations, Broadcast Journalism, Social Media Marketing, Broadcast, Television, Broadcast Television, Media Relations, Multimedia, Digital Media, Video
Education
San Antonio College
Wayland Baptist University - San Antonio
West Business Services 2010 - Present
Skills
Customer Experience, Sales, Account Management, Sales Operations, Customer Retention, Management, Customer Service, Leadership, Sales Management, Team Building
Education
University of Nebraska at Omaha 1969 — 1975
BS, Economics, Marketing
West Business Services software analystWest Corporation2005 - Present
Kroger 1985 - 1993
Skills
SDLC, Microsoft SQL Server, Databases, SQL, Requirements Analysis, VB.NET
Education
The University of Texas at San Antonio 1985 — 1990
BS, Computer Science
United States Department of Defense January 2010 - Present
Skilled Trades February 2007 - February 2008
West Business Services November 2006 - September 2007
Dell September 2004 - September 2006
Skills
Process Scheduler, Operations Management, Public Speaking, Team Management, Motivational Speaking, Business Process..., Military Operations, Training, Contract Negotiation, Coaching, Team Building, Program Management, Leadership Development, Interviews, Team Leadership, Six Sigma, DMAIC, Green Belt
Education
Putnam City
Rose State College
West Business Services November 2008 - Present
CIBER, Inc. September 2008 - November 2008
Oshkosh Truck 1999 - February 2007
New Resources Corporation 1997 - 1999
Adquest 1995 - 1997
Education
State University of New York - System
Associates, Engineering Science
West Corporation July 2013 - Present
West Business Services July 2006 - July 2013
Saint Elizabeth Health Care 2004 - 2006
Option Care 1998 - 2004
Homecare Dimensions, Inc. 1996 - 1998
Methodist Healthcare System 1993 - 1997
The Hospital for Sick Children 1988 - 1993
Skills
Home Care, Pediatrics, Nursing, CRM, Clinical Research, Healthcare, Call Centers, Telemarketing, Healthcare Management, Workforce Management, HIPAA, Coaching, Customer Experience, Training, Managed Care, Leadership, Team Building, Healthcare Information..., Performance Improvement, Process Improvement, Hospitals, Customer Retention, Sales Operations, Quality Assurance, Medicare, IVR, Customer Satisfaction, Account Management, Contact Centers, Operations Management, Outsourcing, Cross-functional Team..., BPO, Vendor Management, Performance Management, Avaya, Executive Management, Employee Training, Telecommunications
Education
Ryerson University
Nursing
West Business Services 2010 - Present
The Tom James Company 2008 - 2010
Southwestern Company February 2002 - January 2008
Education
University of Nebraska-Lincoln 2001 — 2006
Bachelor of Science, Biology & History
Pierce Manufacturing March 2005 - Present
West Business Services June 2003 - March 2005
Education
Rock Valley College 1993 — 1995
University of Phoenix
Business Foundations
West Business Services Podium SupervisorWest CorporationNovember 2006 - November 2007
Education
San Antonio College
Northside ISD August 2009 - Present
Wachovia 2005 - 2008
World Savings 2005 - 2007
West Business Services 1998 - 2005
West Corporation November 1998 - May 2000
Skills
Leadership, Budgets, Special Education, Instructional Design, Staff Development, E-Learning, Curriculum Design, Training, Data Analysis, Curriculum Development, Adult Education, Teaching
Education
The University of Texas at San Antonio 1990 — 1996
Bachelors, Information Systems
The Happy Meetium™ April 2015 - Present
All Kids Counseling May 2013 - Present
Youthcare of Oklahoma November 2013 - April 2014
Southwest Foster Care January 2010 - May 2013
Sunbeam Family Services February 2009 - December 2009
Southern Nazarene University February 2008 - December 2008
Sunbeam Family Services February 2008 - September 2008
West Business Services April 2005 - July 2006
Tidy Homes, LLC March 2004 - April 2005
Deaconess Hospital October 2002 - February 2004
Skills
Leadership Development, Counseling Psychology, Treatment, Social Services, Crisis Intervention, Organizational..., Staff Development, Mental Health Counseling, Foster Care, Child Mental Health, Parent Education, Adoption, Family Therapy, Research in psychology, Clinical social work, Business Development, Eye Movement..., Play therapy (filial,..., Community Outreach, Psychotherapy, Public Speaking, Behavioral Health
Education
Capella University 2009 — 2015
Ph.D., General Psychology
Southern Nazarene University 2006 — 2008
Master's, Counseling Psychology
Southern Nazarene University 2004 — 2006
Bachelor's, Organizational Leadership
Rose State College 2001 — 2003
Associates, Liberal Studies
UCO - EMDR workshop
Carenet Healthcare Services January 2009 - Present
Citibank October 2006 - January 2009
West Business Services 1997 - 2006
Enterprise Rent-A-Car 1989 - 1996
Skills
Medicaid, Managed Care, Medicare, Healthcare Management, Team Building, Leadership, Business Development, Process Improvement, Sales Operations, Call Centers, Sales, Healthcare, HIPAA, B2B, Training, Customer Satisfaction, Strategic Planning, Contract Negotiation, Cross-functional Team..., Hospitals, Strategic Partnerships, Healthcare Industry, Salesforce.com, Call Center, Sales Management, Account Management, Business Analysis, Customer Experience, Health Policy, Customer Service, Marketing, Cold Calling, Vendor Management, Marketing Strategy, Customer Retention, Direct Sales, Management, Sales Process, Team Leadership, Selling, Client Development, New Business Development, Operations Management, Health Insurance, Solution Selling, Insurance, Program Management, Project Management, Coaching, Healthcare Information...
Education
Texas A&M University-Kingsville 1983 — 1988
BBA, Marketing
WB Ray High School
West Business Services May 2007 - Present
America Online March 1996 - October 2004
Education
Oklahoma State University
Computer Science / Mathematics
West Business Services April 2008 - December 2008
Education
University of Arkansas 1990 — 1995
BA, Journalism
Florida Department of Transportation September 2012 - Present
HealthPlan Services October 2011 - April 2012
University of Florida, College of Medicine March 2010 - April 2011
Washington State University, Center for Teaching, Learning, and Technology December 2006 - July 2009
West Business Services January 2006 - November 2006
Washington State University, Department of Physics January 2004 - January 2006
Washington State University, School of Communication August 2003 - January 2006
Skills
SQL, PHP, Databases, SharePoint, Integration, Microsoft SQL Server, Project Management, ASP.NET, ASP, MySQL, Linux, Database Design, XML
Education
University of Maryland University College
Bachelor's degree (Unfinished), Computer & Information Science / Business Studies
West Business Services July 2012 - October 2012
Oklahoma History Center September 2011 - July 2012
Neighborhood Alliance, Inc. October 2008 - May 2009
Oklahoma City Beautiful, Inc. June 2002 - October 2008
Omniplex (Now Science Museum Oklahoma) 1997 - May 2002
Skills
Non-profits, Public Relations, Project Management, Nonprofits, Event Planning
Education
Oklahoma City University 1993 — 1994
Museum and Gallery Administration
University of Science & Arts of Oklahoma 1988 — 1993
B.A. BUSINESS ADMINISTRATION, B.A. FINE ARTS
Oklahoma Center for NonprofitsREI
Schrader and Murphy Insurance Inside Sales ProfessionalSafeco InsuranceOctober 2005 - May 2009
West Business Services June 2003 - October 2005
Education
Spokane Falls Community College 2005 — 2008
Associates Degree in Business Administration, Economics
HeartLine January 2010 - Present
Dell April 2008 - November 2009
West Business Services January 2002 - February 2008
Young America August 2000 - January 2002
Skills
Personnel Management, Employee Training, Recruiting, Strategic Planning, Community Outreach, Leadership, Training, Cross-functional Team..., Human Resources, Call Centers, Nonprofits, Policy, Budgets, Project Management, Operations Management, Team Building, Analysis, Start-ups, Process Improvement
Education
Southern Nazarene University 2003 — 2004
BS, Organizational Leadership
East Wisconsin Savings Bank October 2005 - Present
West Business Services March 2003 - October 2005
The Pampered Chef August 1998 - December 2004
Landmark Staffing Resource January 1990 - February 1998
Skills
Recruiting, Human Resources, Training, Deferred Compensation, Employee Benefits, Employee Training, Payroll, Hiring, Workforce Planning, Marketing, Sales, FMLA, Leadership Development, Event Planning, New Hire Orientations, Benefits Administration, Employee Relations, HRIS, Management, Customer Service, Onboarding, Leadership
Education
University of Wisconsin-Oshkosh 1988 — 1989
BBA, Human Resources & Marketing
University of Nebraska at Omaha
KI September 2013 - Present
West Business Services October 2011 - September 2013
St. Norbert College Parish August 2010 - July 2011
Holy Spirit Parish May 2010 - August 2010
Hungry Howie's Pizzia May 2008 - August 2008
Skills
Performing, Singing, Public Speaking, Public Relations, Advertising, Sales, Facebook, Event Planning, Social Networking, Social Media, Acting, Event Management, Editing, Press Releases, Fundraising, Creative Writing, Photoshop, Nonprofits, Time Management, Social Media Marketing, Critical Thinking, Marketing Communications, Photography, Data Entry, Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Leadership, Marketing, Teamwork, Cold Calling
Education
St. Norbert College 2007 — 2011
BA, Communications/Media
St. Norbert College 2007 — 2011
Bachelor's degree, Communications and Media
West Business Solutions January 2012 - Present
West Business Services August 2006 - January 2012
American Medical Security February 2003 - February 2006
American Medical Security February 1993 - February 2003
Employers Health Insurance (Humana) May 1985 - February 1993
Employers Health Insurance May 1985 - February 1993
Skills
Project Management, Business Analysis, SDLC, VB.NET, SQL, Call Center, SharePoint, Databases, Process Improvement, Software Documentation, Visio, Troubleshooting, Salesforce.com, Management, Access, Team Leadership, Requirements Analysis, Call Centers, Microsoft SQL Server
Education
St. Norbert College 1979 — 1983
BA, Mathematics
St. Norbert College 1979 — 1983
BA in Mathematics, Mathematics
Circadian Sleep Disorders Network December 2014 - Present
Circadian Sleep Disorders Network July 2014 - Present
Hypersomnia and CSD Communities February 2010 - Present
West Business Services January 2007 - January 2008
The Schwan Food Company August 2006 - January 2007
Aspirus June 1998 - August 2006
Skills
Healthcare, Research, Public Speaking, Social Media, Leadership, Nonprofits, Customer Service, Microsoft Office, Training, Fundraising, Social Networking, Event Planning, Strategic Planning, Team Building, Team Leadership, Clinical Trials, Patient Advocacy, Volunteer Management, Employee Training, Sales Management, Creative Problem Solving, Persistence, Teamwork, Sleep Disorders, Negotiation, Communication, Team Management, Patient Education, Pediatrics, HIPAA, Circadian Rhythms, Networking, Bariatrics
Education
Northeast Wisconsin Technical College 2009 — 2011
Associate's Degree, Paralegal
Milwaukee Area Technical College 2004 — 2006
Technical Diploma, Dietary Management
Northcentral Technical College 2002 — 2005
Technical Diploma, Supervisory Management
Dillards November 2011 - September 2012
West Business Services October 2000 - July 2011
Younkers February 1997 - October 2000
Skills
Sales, Sales Management, Direct Sales, Client Relations Skills, Client Development, Customer Service, Sales Presentations, Marketing Strategy, Product Marketing, Promotions, Creative Problem Solving, Employee Relations, Building Relationships, Account Management, Sales Prospecting, Promotional Solutions, Revenue & Profit Growth, Conflict Resolution, Employee Training, Negotiation, Work Ethic
Education
UW-Milwaukee
Business Administration and Management, General
Southern University and Agricultural and Mechanical College at Baton Rouge 1975 — 1977
Business Administration and Management, General
Cox Communications December 2014 - Present
Cox Communications July 2010 - December 2014
West Business Services March 2010 - July 2010
West Business Services November 2009 - March 2010
Skills
Financial Analysis, Sales Compensation..., Sales Compensation..., Microsoft Excel, Microsoft Access, Essbase, Forecasting, Sales Performance..., Access, Accounting, Sales Operations, Leadership, Sales, Process Improvement
Education
Oklahoma State University 2008 — 2009
Master of Business Administration (M.B.A.), Finance, General
Oklahoma State University 2005 — 2007
Bachelor of Science (B.S.), Finance, General
University of Central Oklahoma 2011 — 2013
CPA Qualification, Accounting
Department of Workforce Development Division of Employment and Training February 2015 - Present
Department of Workforce Development Division of Vocational Rehabilitation March 2013 - February 2015
Wisconsin Home Star, LLC March 2010 - December 2013
Department of Workforce Development Division of Unemployment Insurance June 2010 - November 2012
J. J. Keller & Associates, Inc. January 2008 - March 2009
West Business Services February 2006 - January 2008
West Business Services October 2004 - February 2006
Progressive Photo June 1992 - July 2004
Skills
Job Search Strategies, Job Coaching, Networking, Sales, Energy Efficiency, Consulting, Energy Conservation, Salesforce.com, Business Development, Connecting People, Energy Audits, Energy Star, Business Intelligence, Market Research, Train Staff, Building Science, Unemployment Claims, Workforce Development, Adjudication, Photojournalism, Still Photography, Community Outreach, Management, Training, Customer Service, Team Building, Recruiting
Education
University of Missouri-Columbia
Bachelor of Journalism
West Business Services June 2009 - Present
Desert Treasures & Gifts Online June 2003 - April 2010
Everest College Online August 2006 - March 2008
Hi Health Inc January 1998 - January 2003
World Com January 1991 - April 1998
Tempe Police Department September 1984 - May 1989
Skills
Sales, Sales Management, Customer Service, Customer Retention, Telemarketing, Sales Operations, Customer Satisfaction, Call Center, Coaching, Team Building, Cold Calling, Account Management, Recruiting, Coaching Staff, Motivated self-starter, Time Management, Sales Motivation, Training, Program Management, Leadership, Marketing, New Business Development, Product Marketing, Advertising, Start-ups
Education
Park University 1989 — 1993
BS, Business, 3.47
United States Army leadership training
Logistics, Materials, and Supply Chain Management
Alta Resources May 2015 - Present
West Business Services June 2012 - April 2015
Humana May 2011 - May 2012
The Nielsen Company May 2002 - May 2011
James River Corporation 1990 - 1999
Education
St. Norbert College 1980 — 1984
BBA, Business/Marketing
OKDHS July 2012 - Present
MHMRA of Harris County June 2011 - May 2012
Private Business June 2010 - June 2011
West Business Services June 2009 - April 2010
WEST 2009 - 2010
Education
The University of Texas at San Antonio 2007 — 2010
Bachelors, Sociology
Cisco Systems April 2011 - Present
West Business Services August 2009 - December 2010
United States Census Bureau March 2009 - June 2009
Fox Valley Technical College August 2007 - March 2009
Capt. Paul's Charter Fishing Capt. Paul's Motel May 1987 - November 1999
Dennis White, Ph.D. November 1986 - May 1987
Southern Illinois University School of Medicine September 1985 - September 1986
Beverly Farm August 1981 - July 1982
Specialized Services, Inc November 1980 - July 1981
Southeastern Illinois Mental Health Clinic June 1978 - November 1979
Skills
Supervisory Skills, Community Outreach, Mentoring, Coaching, Team Building, Sales, Sales Operations, Teaching, Training, Marketing, Human Resources, Mental Health, Access, Customer Service, Management
Education
University of Illinois at Urbana-Champaign
Master's Degree, Clinical Psychology
Rackspace, the #1 managed cloud company July 2015 - Present
SWBC December 2014 - Present
KGB_USA October 2014 - December 2014
KGB_USA October 2012 - October 2014
KGB_USA February 2012 - September 2012
WellMed Medical Management Inc 2009 - 2011
West Business Services 2008 - 2009
San Antonio Federal Credit Union 2003 - 2003
Skills
Microsoft Office, OS X, Windows XP Professional, Mac OS X, Home Networking, Fiber Optic Networks, Windows 7, iOS, Android, Technical Support, Visio, Active Directory
Education
Texas A&M University 2002 — 2007
Bachelor of Science, Psychology, Business Minor
Tyler Signs July 2011 - Present
West Business Services September 2004 - January 2009
Aetna, Inc January 2000 - January 2003
Bob Moore Cadillac January 1993 - January 2000
Education
University of Central Oklahoma 1993 — 1997
Bachelor of Science, Marketing
Alorica March 2015 - Present
West Corporation December 2014 - March 2015
West Business Services October 2012 - December 2014
Family home May 2012 - September 2012
H&H Chevrolet May 2011 - March 2012
West Business Services July 2004 - February 2011
Eye Care Centers of America (EyeMasters) October 1998 - July 2004
Nebraska AIDS Project August 1997 - July 1998
Region VI Behavioral Health Administration June 1995 - July 1997
Skills
Account Management, Microsoft Word, Project Management, Outlook, Customer Relations, Data Entry, Word, Excel, Customer Focus, Customer Service, Team Building, Order Management, Training, Microsoft Office, Call Centers, Customer Satisfaction, Microsoft Excel, Leadership, Program Management, Nonprofits, Sales, Coaching
Education
University of Nebraska at Omaha 1992 — 1994
Masters, Physical Education
Northern Arizona University 1989 — 1992
Bachelors, Physical Education
West Business Services Outside Sales RepresentativeEBRA ProductsJune 2008 - September 2009
Education
Ripon College 2004 — 2007
Bachelors, Business Administration, Political Science
West Business Services December 2010 - Present
West Business Service January 2010 - Present
West Business Services January 1999 - November 2010
Education
Benson High School
High School Diploma
University of Arkansas
Psychology
West Business Services February 2011 - Present
West Business Services-- Bank of America February 2010 - Present
JPMorgan Chase February 2010 - April 2010
Citi August 1994 - December 2009
Education
Palo Alto College 1994 — 1998
Associates, Science
Expera January 2014 - Present
West January 2012 - December 2013
Consultant September 2010 - September 2011
West Business Services 2005 - 2010
Peace Corps June 2002 - June 2004
Skills
Access, Excel, Word, Organizational..., Self Starter, Teamwork, Phone Etiquette, PowerPoint, Analysis, Customer Satisfaction, Customer Service, Microsoft Excel, Microsoft Word, Quality Assurance, Sales Operations, Time Management
Education
University of Minnesota-Twin Cities 1998 — 2002
Bachelors of Arts, Sociology and Political Science
AA Insurance December 2010 - Present
Office Max Sales Center December 2007 - November 2009
West Business Services October 2006 - October 2007
Dobson Communications June 2005 - September 2006
Convergys September 2003 - March 2005
Farmers Insurance June 2001 - June 2003
T Wireless August 1999 - June 2001
Blockbuster Music July 1996 - September 1999
Convergys July 1998 - August 1999
Education
University of Central Oklahoma 2011 — 2013
Rose State College
University of Central Oklahoma
Criminal Justice/Pre Law
University of Oklahoma
Pre, Law/Criminal Justice
Genesys Angel November 2013 - Present
West Business Services September 2003 - November 2013
Skills
Sales Management, Account Management, Microsoft Office, Marketing Strategy, Sales, Customer Service, Project Management, Telecommunications..., Customer Satisfaction, Telecommunications, Solution Selling, Customer Retention, Call Centers, B2B, Team Leadership, Vendor Management, Process Improvement, Salesforce.com
Education
University of Nebraska-Lincoln 1996 — 2001
Bachelor of Science in Business Administration, Bachelor of Journalism in Advertising
West Business Services June 2013 - Present
Ultimate Electronics July 2010 - May 2012
Skills
Customer Satisfaction, Merchandising, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Guest Service Management, Sales Management, Sales, Leadership, Account Management, Customer Service, Cross-functional Team..., Marketing, Customer Retention, Sales Operations, Team Building, Forecasting
Education
University of Denver
West Business Services September 2012 - Present
West Business Services March 2007 - August 2012
Daymon Worldwide June 1995 - June 2005
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Data Entry, Outlook, Process Improvement, Training, Software Documentation, Telephone Skills, Troubleshooting, Team Leadership, Leadership, Technical Support, Sales, Sales Operations, Time Management
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Outagamie County March 2015 - Present
Community First Credit Union October 2012 - March 2015
West Business Services 2001 - 2012
Shopko August 1994 - September 1995
Skills
Account Management, Customer Service, Development Of Employees, Employee Training, Escalation Resolution, Phone Etiquette, Sales Management, Team Leadership, Microsoft Office, Call Centers
Education
University of Phoenix 2007 — 2009
Associate's degree, Business Administration and Management, General
WPS Health Insurance November 2011 - Present
West Business Services August 2009 - October 2011
Skills
Health Insurance, Call Centers, Customer Service, Training, Team Building, Leadership, Sales, Strategic Planning, Employee Benefits, Performance Management, Microsoft Office, Negotiation, Time Management, Account Management
Education
Milwaukee Area Technical College 1983 — 1984
Associate's degree, NC Programming, B
Milwaukee Area Technical College 1975 — 1977
Associate's degree, Business/Office Automation/Technology/Data Entry
State Farm April 2013 - Present
Revana/Charter Communications January 2012 - Present
West Business Services September 2011 - December 2011
Uhaul March 2011 - September 2011
Skills
Proficient in Microsoft...
Education
Marcos De Niza 1988 — 1991
International Institute of the Americas 2004 — 2005
University of Phoenix
West Business Services April 2012 - Present
L'Oréal June 2003 - March 2012
Skills
Shopper Marketing, Forecasting, Merchandising, Sales, Trade Shows, Sales Presentations, Retail, Account Management, Customer Service, Advertising, People Skills, Planograms, New Item Launches, Cosmetics, Sales Operations, Market Planning
Education
University of Minnesota-Twin Cities
West Corporation October 2013 - Present
West Business Services March 2012 - October 2013
West Corporation September 2010 - March 2012
West Corporation March 2011 - November 2011
Skills
Leadership, Sales, Management, Time Management, Negotiation, Customer Service, Retail, Employee Benefits, Telecommunications, Customer Satisfaction, Call Centers, Account Management, Sales Operations, CRM
Education
Northcentral Technical College 2006 — 2008
Early Childhood Education, ECE
Brady, Homsey, Warren 2012 - 2012
West Business Services August 2009 - August 2010
Skills
Admin/Data Management, Customer Service, Company Liason, Business/Project..., Marketing Support, Detailed and Resourceful, Relationship Sales and..., Multi-Project Management, Marketing/Business..., Microsoft Office, Filing, Multi-Line Phones, Greeting Public, Organized Multi-tasker, Office Administration, Mastery of Many..., Problem Solving, Goal Oriented
Education
Oklahoma City Community College 1984 — 1986
College Courses, Computer Programming
West Business Services January 2009 - August 2010
Harland Clarke April 2008 - December 2008
Skills
Customer Service, Sales
Education
Palo Alto College 2005 — 2013
The Hartford August 2013 - Present
American Income Life Insurance Company March 2013 - July 2013
The Oklahoman October 2012 - March 2013
West Business Services February 2012 - March 2013
Hertz Local Edition February 2011 - February 2012
Skills
Customer Service, Customer Experience, Mentoring, Leadership, Teamwork, Team Leadership
Education
University of Oklahoma 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General