Experience
Convergys  November 2011 - Present
Aditya Birla Minacs   May 2010 - November 2011
Aditya Birla Minacs   April 2008 - May 2010
Aditya Birla Minacs   October 2007 - April 2008
Aditya Birla Minacs   October 2006 - October 2007
Aditya Birla Minacs   2002 - 2006
Pitney Bowes Management Services  2002 - 2003
Aditya Birla Minacs   1998 - 2002
The Oakland Press Newspaper   1993 - 1998

Skills
New Business Development, Contact Centers, Relationship Management, BPO, Process Improvement, Strategic Planning, Team Leadership, CRM, Telecommunications, Program Management, Change Management, Team Management, Leadership, Strategy, Management, Contract Negotiation, Service Delivery, Call Centers, Business Strategy, Business Analysis, Outsourcing, Performance Management, Account Management, Customer Satisfaction, Start-ups, Human Resources, Project Management, Integration

Education
Oakland University   1992 — 1995
Communications

Roscommon High School

Experience
Continental  April 2014 - Present
Aditya Birla Minacs   March 2013 - April 2014
Aditya Birla Minacs   2011 - 2013
Lee Hecht Harrison  2008 - 2011
Husky Injection Molding Systems  2003 - 2008
Isuzu Motors America  2001 - 2003
United States Marine Corps  August 1988 - August 1992

Skills
Training, Employee Training, Leadership Development, Recruiting, Leadership, Human Resources, Cross-functional Team..., Process Improvement, Management, Interviews, Six Sigma, Training Delivery, Project Management, Career Development, Career Counseling

Education
Oakland University   1993 — 1997
Bachelors, Human Resources, Training and Development

Disney Institute   2012 — 2012
Certificate of Completion, Leadership Excellence

Franklin Covey   2011 — 2011
Certified Facilitator, 7 Habits of Highly Effective Managers

CompTia
Certification, CTT (Certified Technical Trainer)

RJG
Certification, Master Molder I

Experience
Greenstream International  August 2013 - Present
Aditya Birla Minacs   February 2010 - August 2013
Star Efficiency Services   January 2008 - November 2009

Skills
Action Plan Development, Problem Solving, Six Sigma, DMAIC, COPC, Management, Coaching, Training, Payroll, Metrics, Quality Assurance, Team Leadership, Calibration, Presentations, Employee Engagement, Conflict Resolution, Critical Thinking, Microsoft Excel, Staffing Coordination, Time Management, Delegation, Highly detail oriented, Organization, Technical Writing, Microsoft Office, Technology, Call Centers, Customer Satisfaction, Process Scheduler, Transition Management, BPO

Education
Mclennan Community College   2003 — 2005

Experience
HRG  December 2010 - Present
Aditya Birla Minacs   March 2008 - November 2010

Skills
Travel Management, Business Travel, Leisure Travel, Tourism, Online Travel, Sabre, Leisure, Galileo, Hotels, Travel Technology, Car Rental, Travel Planning

Education
Nova Scotia Community College   2002 — 2003

Richmond Academy   2001 — 2002
Highschool Diploma, 12

Experience
Morningstar Inc.  August 2012 - Present
Aditya Birla Minacs   April 2001 - September 2012
Aditya Birla Minacs   August 2009 - May 2011
Aditya Birla Minacs   March 1994 - April 2001
Greendale Garden Products   October 1991 - March 1994
Standard Auto Glass/Vanfax   April 1988 - March 1989
Salmon Arm Savings and Credit Union   June 1979 - August 1986

Skills
Team Leadership, Creative Problem Solving, Organisational Skills, Performance Management, Goal Development, Progressive Discipline, Staff Management, Call Center, Customer Satisfaction, Management, Team Management, Customer Service, Highly detail oriented, Call Centers, BPO, Analysis, Customer Retention, Avaya, Sales, Leadership, Customer Experience

Education
Niagara College
Apprenticeship Program, Call Centre Representative

Salmon Arm Senior Secondary School

Experience
General Motors  October 2014 - Present
DTE Energy  October 2013 - February 2014
Aditya Birla Minacs   July 2009 - January 2013

Skills
Call Centers, Program Management, Customer Satisfaction, Operating Systems, Hardware, Computer Hardware, Technical Support, Electrical Engineering, Electronics, Electricity, Electrical Design, Electrical Controls, Electrical Machines, Teamwork, Leadership, Matlab, Simulink, Simulations, Catia, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Digital Circuit Design, Analog Circuit Design, Engineering, Organization, Communication, Learning Quickly, Visual Basic, Pspice, Oscilloscope, Multimeter, Power Systems, Electric Power, Function Generator, Laboratory Skills, Components, Aldec, Windows 7

Education
Oakland University   2008 — 2013
Bachelors, Electrical Engineering

Oakland University   2007 — 2013
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering

Experience
Minacs Marketing Solutions  July 2015 - Present
Minacs Marketing Solutions  December 2013 - June 2015
Advicent Solutions  May 2013 - December 2013
Healthcare Business Insights  July 2012 - May 2013
Aditya Birla Minacs   October 2010 - August 2012
Minacs Marketing Solutions  October 2010 - January 2012
Markel American Insurance Company  January 2010 - August 2010
Alliance for Children and Families  September 2009 - November 2009
East Town Association, INC   April 2009 - October 2009

Skills
Marketing, Direct Marketing, Customer Service, Sales, Program Management, Microsoft Office, Salesforce.com, Communication, Lead Generation, Social Networking, Multi Tasking, Multi-channel Marketing, Selling, Leadership, Competitive Analysis, Analysis, CRM, Account Management, Social Media, Microsoft Excel, Social Media Marketing, Marketing Strategy, Email Marketing

Education
Marquette University   2006 — 2010
Bachelor of Science, Marketing and Business Administration

Experience
Aditya Birla Minacs   October 2013 - Present
Providence Health & Services  2007 - 2009

Skills
Cpr Certified, Medical Records, CPT

Education
Michigan State University   1998 — 2004
Bachelor of Science (B.S.), Family and Community Services

Experience
PPG Industries  May 2015 - Present
PPG Industries  September 2014 - Present
The Home Depot  May 2014 - May 2014
The Home Depot  January 2010 - May 2014
Aditya Birla Minacs   September 2013 - December 2013

Skills
Human Resources, Human Resource..., Microsoft Office, Microsoft Excel, Microsoft Word, Health, Fitness, Fitness Training, Fitness Modeling, Weight Training, Weightlifting, PowerPoint, Powerlifting, Weight Loss

Education
Oakland University   2009 — 2013
Human Resource Development, Human Resources Development

Oakland University
Bachelor's degree, Human Resources Development

Experience
Comcast  April 2015 - Present
Aditya Birla Minacs   July 2013 - April 2015
Target  October 2013 - April 2014
Kelly Services  September 2010 - November 2013
Ford Arts, Beats, and Eats   September 2010 - September 2013
Robert Half International/ Office Team  April 2012 - July 2013
Target  October 2012 - April 2013
Blockbuster  October 2011 - February 2013
Cedar Fair Entertainment Company  May 2008 - June 2009
Southfield Public Schools  September 2006 - June 2007

Skills
Customer Service, Data Entry, Outlook, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Event Planning, Social Media, Social Networking, Public Speaking, Sales, Training, Facebook, Windows, English, Call Centers, Retail, Cashiering, Leadership

Education
University of Phoenix   2012 — 2014
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services

Oakland Community College   2010 — 2011

Baker College   2007 — 2008

Southfield-Lathrup High School   2003 — 2007
High School Diploma, Gen. Ed

Experience
Rhinelander Honda   2013 - 2015
Fisker Automotive with Omitec Inc.   2011 - 2013
Bergstrom Premier Motor Cars   2010 - 2011
Hyundai of Madison   2008 - 2010
Fields Auto Group  2007 - 2008
Aditya Birla Minacs   2003 - 2006
Aditya Birla Minacs   2002 - 2003
Aditya Birla Minacs   2000 - 2002
Aditya Birla Minacs   1998 - 2000
O'malley Olds-Cadillac-Honda   1994 - 1998

Skills
Vehicles, Automotive, Warranty, Customer Satisfaction, Continuous Improvement, Automotive Engineering, Troubleshooting, Parts, Automotive Repair, Root Cause Analysis, Electronics, Engineering, Operations Management, Manufacturing, Automotive Electronics, Automobile, Training, Sales, Customer Service, Management, Automotive Aftermarket, Inventory Management, Powertrain, Customer Retention, Dealers, Profit, Purchasing

Education
General Motors University
Business Management, Automotive Technology

Northcentral Technical College
Automotive Technology, Electrical and Mechanical Engineering

Experience
S & P Data  February 2015 - Present
Aditya Birla Minacs   March 2014 - September 2014
Verizon Business  January 2010 - January 2011
Blue Cross Blue Shield of Michigan  December 2000 - November 2009
Warm Spirit  2007 - 2008

Skills
Customer Service, Business Analysis, Ethernet, Telecommunications, Microsoft Office, Call Quality, Client Liaison, Manage Client..., Analysis, Direct Sales, Employee Benefits, Insurance, Call Centers, Account Management, Coaching, Training, Networking, Management, Access, Sales, CRM

Education
Michigan State University   1985 — 1992
Bachelor of Applied Science (BASc), Business/Managerial Economics

Experience
Schunk Graphite Technology, LLC  April 2013 - Present
Aditya Birla Minacs   August 2010 - September 2012
White House Black Market  August 2009 - July 2010
State Bank of Illinois  June 2007 - December 2008

Skills
Call Centers, Direct Marketing, Lead Generation, Leadership, Vendor Management, BPO, Training, Salesforce.com, Email Marketing, Customer Service, Selling, Account Management, Marketing, B2B, Direct Mail, Team Leadership, Sales, CRM, Customer Satisfaction, Marketing Strategy, Microsoft Office

Education
Northern Illinois University   2008 — 2010
Bachelor of Science in Marketing, Marketing, Sales

McHenry County College   2005 — 2007
Associate of Science

Experience
HGS Canada   August 2009 - January 2015
Aditya Birla Minacs   June 2007 - July 2009
Vodafone  April 2004 - August 2004
xwave  September 2001 - October 2002
Sprint Canada Inc  June 2000 - January 2001
Bell Mobility  July 1997 - September 1998
Sprint Canada  September 1994 - July 1997
Phillips Cable Ltd   January 1992 - September 1994
Phillips Cables Ltd   May 1991 - January 1992

Skills
Outsourcing, Business Analysis, Forecasting, Telecommunications, Pricing, Fundraising, Budgets, Operations Management, Program Management, Cross-functional Team..., Product Development, Customer Satisfaction, Sales, Team Leadership, Strategy, Analysis, Management

Education
Saint Mary's University   1987 — 1990
Bachelor of Commerce (B.Com.), Marketing/Marketing Management, General

Sackville High   1984 — 1987
University Preparatory

Experience
Moneris Solutions  April 2014 - Present
Target  November 2012 - April 2014
Rogers Communications  February 2009 - November 2012
Aditya Birla Minacs   June 2007 - January 2009
STAPLES Canada  January 2005 - December 2006

Skills
Fierce Conversations, Change Management, Process Implementation, Customer Service, Customer Experience..., Technical Support, Coaching, Mentoring, Sales Management, Microsoft Office, Project Management, Training Delivery, Leadership Development, Service Management, Call Centers, Customer Experience, Customer Satisfaction

Education
Ryerson University   2001 — 2005
Bachelor of Science (B.Sc.), Computer Science

Experience
Cameroon embassy   April 2015 - Present
Sony  August 2012 - Present
SKinny Bish   January 2012 - Present
Aditya Birla Minacs   June 2011 - August 2012
Mary Kay Inc.  October 2010 - April 2011

Skills
Customer Service, Fashion Blogging, Styling, Travel, Event Planning, Laboratory Skills, Research, Hosting, Leadership, Organizational..., Social Networking, Social Skills, Blogging, Critical Thinking

Education
McMaster University   2007 — 2011
Bachelor of Science (BS), Biology/Biological Sciences, General

columbia international College   2006 — 2007
OSSD, Physical Sciences

Experience
Cigna  January 2013 - Present
SNL Financial  March 2012 - January 2013
SNL Financial  March 2012 - January 2013
Thomson Reuters  August 2007 - March 2012
Thomson Reuters  August 2007 - March 2012
Aditya Birla Minacs   March 2002 - July 2007
VSI Holdings   March 2001 - March 2002
Perot Systems  April 1997 - April 2001
Independent Consultant  March 1995 - April 2001
The Reynolds and Reynolds Company  September 1992 - March 1995

Skills
Product Development, Process Improvement, Agile Project Management, Team Leadership, Software Project..., Strategic Planning, Team Building, Vendor Management, Business Analysis, Agile Methodologies, Cross-functional Team..., SDLC, Scrum, SQL, Databases, Requirements Analysis, Change Management, Business Intelligence, Microsoft SQL Server, Data Analysis, Software Development, Integration, Software Quality..., SaaS, Data Warehousing, Database Design, Data Modeling, Technical Leadership, Requirements Gathering, SharePoint, Oracle, SOA, Cognos, Java, Business Intelligence..., Team Foundation Server, PL/SQL, SSRS, Waterfall, XML, Systems Analysis, Enterprise Software, Web Applications, ETL, IT Management, Application Architecture, Data Integration, Project Management, Quality Assurance, Program Management

Education
Northwood University   1988 — 1992
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Northwood University   1988 — 1990
Associate of Arts (A.A.), Automotive Marketing

Experience
Self Management Group  January 2009 - Present
Mackenzie Health  September 2001 - June 2011
Aditya Birla Minacs   January 2008 - January 2009
Bell Mobility  April 2005 - December 2007
TD Canada Trust  November 1999 - March 2005
TD  April 1998 - November 1999
TD  June 1997 - April 1998
TD  1996 - 1997

Skills
Talent Acquisition, Talent Management, Customer Service, HR Consulting, Outsourcing, Leadership Development, Recruiting, Healthcare, Board Governance, Employee Relations, Leadership, Succession Planning, Change Management, Performance Management, Call Centers, Strategy, Human Resources, Management, Employee Engagement, Organizational...

Education
Queen's University   2007 — 2008
Queen's Executive Human Resources Program

Seneca College of Applied Arts and Technology
CHRL Designation, Human Resources

Sheridan College
Business Administration, Marketing

Experience
Martinrea International  May 2012 - Present
Aditya Birla Minacs   July 2011 - April 2012
Volkswagen Group of America  January 2004 - March 2008
Volkswagen Group of America  March 2001 - December 2003
DTE Energy  June 1999 - January 2000

Skills
Leadership, Automotive, Public Speaking

Education
Michigan State University - The Eli Broad Graduate School of Management   1996 — 2000
B.A., Supply Chain Management

Experience
Rogers Communications  November 2014 - Present
Rogers Communications  July 2014 - November 2014
Rogers Communications Inc.  December 2009 - July 2014
Rogers Communications  December 2008 - December 2009
Aditya Birla Minacs   February 2007 - December 2008
Trapeze Group  November 2001 - January 2007
MobileQ  2000 - 2001
University of Toronto  September 1999 - August 2000
University of Toronto  September 1997 - August 1999
Bulldog Group   July 1996 - December 1997

Skills
Digital Marketing, B2B Marketing, Marketing Communications, Direct Marketing, Lead Generation, Content Development, Content Marketing, Strategic Partnerships, Event Management, Integrated Marketing, Strategy, Product Management, Product Marketing, Copywriting, Cross-functional Team..., Marketing, Leadership, Management

Education
Ryerson University   2005 — 2008
Certification, Marketing Management

University of Toronto   1990 — 1996
Ph.D., English

McGill University   1985 — 1988
Honours B.A., English

Experience
Marathon Petroleum Company  January 2014 - Present
Marathon Petroleum Company  May 2013 - August 2013
Aditya Birla Minacs   May 2011 - August 2012

Skills
Competitive Analysis, Finance, Accounts Payable, Invoicing, Microsoft Excel, Process Improvement, Microsoft Office, Financial Analysis, Access, Data Analysis, PowerPoint, Leadership, Time Management, Forecasting, Microsoft Word, Team Leadership

Education
Michigan State University   2010 — 2013
Bachelor of Arts (BA), Finance, Actuarial Science Specialization, Senior

Canton High School   2006 — 2010

Experience
Delta Air Lines  July 2011 - Present
Aditya Birla Minacs   May 2012 - August 2012
Long john silver   December 2006 - August 2011

Skills
Microsoft Office, Outlook, Sourcing, Recruiting, Customer Service, Communication

Education
Oakland University   2008 — 2012
Bachelor's degree, Human Resources Development

John Glenn High School   2004 — 2008
diploma, general

Experience
East Coast Music Association   November 2014 - Present
Music Nova Scotia  March 2014 - November 2014
ioumusic   June 2013 - February 2014
The Coast, Halifax Weekly   October 2012 - January 2014
RBR Development Associates Ltd   September 2012 - December 2012
BioNova, Nova Scotia Biotechnology & Life Sciences Industry Association   January 2012 - May 2012
Global Health Office - Dalhousie University   April 2011 - August 2011
Aditya Birla Minacs   2009 - 2011
The Coast, Halifax Weekly   November 2007 - December 2007
The Baron - UNBSJ newspaper   August 2006 - May 2007

Skills
Public Relations, Social Media, Communications Planning, Blogging, Journalism, Research, Radio Host, Marketing Communications, Online Communications, Newsletters, Pop Culture, Creative Writing, Radio Broadcasting, Twitter, Copy Editing, Music Criticism, Internal Communications, Photography, Adobe, Strategic Communications

Education
Mount Saint Vincent University   2010 — 2013
Bachelor of Public Relations

University of King's College   2007 — 2008
Bachelor of Journalism

University of New Brunswick Saint John   2003 — 2007
Bachelor of Arts (B.A.), English, Philosophy, French

Experience
Central Wisconsin Children's Museum   November 2013 - Present
Impressions Floral   August 2008 - March 2013
Top Floor Technologies  February 2007 - August 2008
Aditya Birla Minacs   January 2001 - March 2006

Skills
Project Management, Event Planning, Event Management, Management, Process Improvement, Time Management, SEO, Copywriting, Marketing Communications, Web Project Management, Team Building, Sales Management, Training, Program Management, Budgets

Education
UW-Milwaukee   1988 — 1991
Fine Arts, Marketing & Business

Milwaukee Area Technical College
Printing and Publishing

Experience
AAA Life Insurance Company  October 2010 - Present
Aditya Birla Minacs   2004 - 2009
Detroit Medical Center  1995 - 1998
Sequoia Diversified Products  1990 - 1992

Skills
Windows Server, Active Directory, Disaster Recovery, Vendor Management, Troubleshooting, Networking, Software Documentation, System Administration, SDLC, ITIL, Technical Support, IT Service Management, Data Center, VMware, Requirements Analysis, Microsoft Exchange, Microsoft SQL Server, Servers, SQL, Visio, Citrix, Security, Windows 7, SharePoint, Operating Systems, IT Management

Education
Oakland Community College   1988 — 1989

Experience
Deloitte  January 2011 - Present
Aditya Birla Minacs   July 2009 - December 2010
Aditya Birla Minacs   February 2009 - April 2009

Skills
Recruiting, Onboarding, Applicant Tracking..., Human Resources, New Hire Orientations, PeopleSoft, Customer Service, Microsoft Office, Networking, Talent Acquisition, Time Management, Social Networking, Adobe Creative Suite, Training, Personnel Management, HR Policies, Lawson HRIS, Recruitment, Leave of Absence, Office Administration, Communication, Siebel, Global Secondments, Global Mobility, Interviews, Screening, Teamwork, Hiring, Employee Training, Sourcing, Team Leadership

Education
Sheridan College   2008 — 2009
Certificate, Human Resources Management

Sheridan College   2004 — 2008
Certificate, Digital Communications

University of Toronto Mississauga   2004 — 2008
HBA, Communication, Culture and Information Technology

Experience
SMART Technologies  September 2015 - Present
The Brick  November 2014 - Present
Alberta Health Services  May 2015 - May 2015
SAIT Students' Association  September 2013 - April 2015
G&V Paving   May 2014 - August 2014
Federated Co-operatives Limited  November 2007 - July 2013
Eveready Industrial Services   February 2007 - November 2007
Aditya Birla Minacs   January 2006 - July 2006
New Food Classics  January 2005 - December 2005
Sobeys  February 2002 - December 2004

Skills
Microsoft Office, Leadership, Microsoft Word, Customer Service, Analysis, Social Media, Public Speaking, Microsoft Excel, Time Management, Event Planning, PowerPoint, Teamwork, Team Leadership, Strategic Planning, Event Management, Windows, Communication, Data Entry, Team Building, Training, Outlook, English, Editing, Inventory Management, Sales, Troubleshooting, Social Networking, Access, Coaching, Retail, Critical Thinking, Office Administration, Inventory Control, Management, Supervisory Skills, Networking, Technical Support, Customer Satisfaction, Merchandising, Employee Training, Problem Solving, Mentoring, Retail Sales, Human Resources, Project Management, Budgets, Operations Management

Education
Southern Alberta Institute of Technology   2013 — 2015
Administrative Information Management Diploma, Business

Southern Alberta Institute of Technology   2013 — 2014
Office Professional Certificate, Business Administration and Management, General

Experience
WBLI Chartered Accountants  November 2012 - Present
Delta Hotels  May 2008 - January 2014
Aditya Birla Minacs   June 2007 - April 2008

Skills
Accounting, Tax Accounting, Tax Returns, Caseware, Assurance, Corporate Tax, Financial Statements, Financial Planning, Financial Accounting, Financial Analysis, Financial Reporting, Auditing, Microsoft Excel, Tax

Education
Saint Mary's University   2008 — 2011
Bachelor of Commerce, Accounting

Experience
Aditya Birla Minacs   November 2006 - Present
Nexus LLC   June 2004 - June 2006
General Motors  2001 - 2006
Vector Supply Chain Management   June 2001 - June 2004

Skills
Account Management, Travel Education..., Participative..., Microsoft Excel,Word..., National Black MBA..., Communispond Executive..., Negotiation, Supply Chain, Logistics

Education
Walsh College of Accountancy and Business Administration
MSM, Management - Marketing

Marygrove College
Bachelor of Arts (BA), Business Administration and Management, General

Experience
ADP  November 2013 - Present
ADP  July 2011 - November 2013
ADP  March 2008 - July 2011
TeleTech  January 2007 - February 2008
Aditya Birla Minacs   May 2006 - September 2006

Skills
ADP Payroll, Technical Support, Team Leadership, Sales, Microsoft Office, Networking, Supervising, Marketing, Corporate Communications, Internal Communications, Community Management, Adobe Creative Suite, Intranet Strategy, Microsoft SQL Server, Toastmasters, Students, Salesforce.com, Account Management, Customer Service, Marketing Strategy, Social Media Marketing

Education
Sheridan College   2015 — 2016
Business Marketing & Sales, Digital Marketing Management, Current Grade: A

Center for Arts and Technology   2013 — 2013
Graphic/Digital Design, Adobe PhotoShop and Illustrator, Grade: A

Mount Saint Vincent University   2011 — 2017
Bachelor of Business Administration with a Major in Marketing and Minor in Writing, Business, Management, Marketing, and Communications., Current Grade: A-

Experience
Just Energy  May 2014 - Present
Foresters  March 2014 - April 2014
Style House   October 2011 - June 2012
Aditya Birla Minacs   June 2009 - November 2009

Skills
PowerPoint, Microsoft Word, Customer Service, Microsoft Office, Research, Team Leadership, Leadership, Project Management, Teamwork, Public Speaking, Business Strategy, Data Analysis, Information Technology..., Retail Category..., Business Development, Time Management, Microsoft Excel, Management, Budgets

Education
Ryerson University   2014 — 2015
Certificate, Information Technology Management

North Atlantic Collage-Qatar   2012 — 2013
Certificate, Project Management

University of Phoenix   2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Lazaro Pena   2003 — 2007
Diploma, Commerce

Experience
Royal Bank of Canada  October 2013 - Present
Royal Bank of Canada  April 2011 - September 2013
The Mentoring Partnership - Toronto Region Immigrant Employment Council (TRIEC)   September 2009 - September 2013
Aditya Birla Minacs   March 2010 - February 2011
MphasiS, an HP Company  October 2006 - March 2010
MphasiS Ltd  February 2004 - April 2006
WNS  1996 - 2004

Skills
Vendor Management, CRM, Business Process..., Strategy, BPO, Management, Training, Project Management, Operations Management, Change Management, Service Delivery, Management Consulting, Business Analysis, Mentoring, Cross-functional Team..., New Business Development, Program Management, Business Process, Team Management, Process Improvement, Sourcing, Banking, Business Intelligence, Quality Management, Analysis, Customer Satisfaction, Sales, Team Leadership, Account Management, Call Centers, Quality Assurance, International Business..., Offshore Outsourcing, Solutions Development, Contract Management, Client Relationship..., Solution Development, Contract Negotiation, Performance Management, General Management, Global Leadership, Business Process..., Strategy Development, Security, Entrepreneurship, Outsourcing, Executive Leadership

Education
Narsee Monjee Institute of Management Studies   2000 — 2001
(Post Bachelor Degree) Diploma in Business Management

St. Xavier's College
Bachelor of Science

Our Lady of Perpetual Succour
High School

Experience
York Region (The Regional Municipality of York)   2014 - Present
Scotiabank  March 2013 - October 2014
Scotiabank  January 2013 - March 2013
Aditya Birla Minacs   April 2012 - January 2013
Intercon Security  August 2010 - February 2012
Intercon Security  June 2010 - August 2010
Intelligarde International Inc  January 2009 - June 2010

Skills
Physical Security, Surveillance, Digital Surveillance, Microsoft Office, Apple Certified, Mobile Security, Lotus Notes, Business Analysis, Self Defense, ASP Baton, Handcuffing, Legal Procedures, Communicaitons, Access Control, Patrol, Security, Crowd Control, Workplace Violence, Alarm Systems, Security Management, CCTV, Corporate Security, Private Investigations, Crime Prevention, Surveillance Detection, Manned Guarding, Mobile Patrol, Tactical Communications, Enforcement, Personnel Security, Protection, Executive Protection, First Aid, Technical Support, Mac OS X Server, Remote Access, Customer Service..., Security Operations, Analytic Thinking, Risk Assessment, Investigation, Internal Investigations, Asset Protection, Background Checks, Crisis Management, Fraud

Education
Humber College   2014 — 2015
Ontario College Diploma, Police Foundations

Niagara College   2013 — 2013

Experience
Avery Ranch Wine & Spirits   December 2013 - Present
LS travel retail North America  June 2012 - July 2013
Aditya Birla Minacs   January 2012 - June 2012

Skills
Fully bilingual..., Computer Proficiency, Sales Management, Social Media Marketing, Direct Marketing, International Shipping, UPS Shipping, Marketing Management, Managerial Skills, Management, Event Management, Event Planning, Food & Beverage, Food Industry, Food Preparation, Customer Service, Time Management

Education
New Mexico State University   2008 — 2011
Bachelor of Business Administration (BBA), Marketing

The University of Texas at El Paso   2006 — 2008

Experience
Michigan Mutual  December 2012 - Present
Michigan Mutual  November 2012 - Present
Aditya Birla Group  February 2011 - January 2012
Aditya Birla Minacs   January 2010 - February 2011

Skills
Customer Satisfaction, Customer Service, Account Management, Sales, Selling, Time Management, Credit, Banking, Call Centers, Insurance, Investment Properties, CRM, Loans, FHA, Mortgage Banking

Education
Oakland Community College
Associate's degree, Business, Management, Marketing, and Related Support Services

Experience
United Lawnscape Inc   October 2014 - Present
Adin Management Group   March 2014 - November 2014
Aditya Birla Minacs   August 2010 - February 2014
2005-2008Comcast Cable Corp   July 2005 - July 2008
Sprint PCS  October 2003 - May 2004
Next Generation Comics   January 1997 - January 2003
Best Buy  2001 - 2003

Skills
Clerical Skills, Typing, Trend Analysis, Human Resources, Internet, Graphic Design, Recruiting, Corporate Training, Customer Service, Hiring, New Hire Orientations, New Hire Paperwork, New Hire Processes, Staff Orientation, Curriculum Design, Employee Relations, Personnel Management, Talent Acquisition, Employee Engagement, Performance Management, Training, Management, Customer Satisfaction, Sales, Interviews, Call Centers, Time Management

Education
Schoolcraft College   1997 — 1999
N/A, Computer Graphics Tech

Northville High School   1992 — 1997
Graduated, General Education

Experience
Myntra Designs Private Limited  May 2012 - Present
Aditya Birla Minacs   April 2011 - February 2012
Chrysler Communication Center   January 2007 - March 2011

Education
Osmania University   2005 — 2009
Bachelor of Commerce (B.Com.), Commerce

St. Paul Junior College   2002 — 2004
CEC, Commerce

Experience
Web.com  October 2014 - Present
Register.com / Web.com   September 2009 - Present
CIBC  November 2008 - September 2009
Minacs  August 2008 - October 2008
Minacs  January 2008 - May 2008
Minacs  January 2007 - January 2008
Aditya Birla Minacs   September 2005 - January 2007
The Journal Saint Mary's University   September 2002 - May 2004
Keiths Nova Scotia Brewery   1997 - 2003
SMUSA   May 2000 - September 2000

Skills
Customer Service, Coaching, Account Management, Sales, Microsoft Excel, Team Building, Leadership Development, Microsoft Office, Sales Management, Social Media Marketing, Training, Employee Training, Change Management, Recruiting, Hands-on Training, Training Delivery, Call Centers, Call Center Development, Event Management, Operations Management, Sales Presentations, Presentation Development, Human Resources, Editing, Training Facilitation, Team Building..., Teamwork, Project Management, Program Management, Leadership, Interviews, Time Management, Advertising, Sales Process, Marketing, Management, Project Planning, Selling, Team Leadership, Networking, Performance Management, Employee Relations, Business Development, Customer Satisfaction, Customer Retention, Strategy, Team Management, Telecommunications, Organizational..., Facebook

Education
Saint Mary's University   1996 — 2001
Bachelor of Arts (BA), Certificate in Human Resource Management

Dartmouth High School   1991 — 1995

Experience
Squareknot Agency  July 2014 - Present
Lombardi Publishing  January 2014 - April 2014
kenna:  July 2013 - October 2013
Maritz Canada  December 2012 - June 2013
Aditya Birla Minacs   July 2011 - December 2012
Net Present Services   August 2009 - July 2011
Sapien Information Services - A division of Angoss Software   March 2008 - July 2009
Cogeco Cable  March 2007 - March 2008
City Of Hamilton  January 2005 - December 2006
R. Denninger Ltd   July 1997 - December 2006

Skills
Email Marketing, Project Execution, Deliverability, HTML, Content Management, Customer Relations, Application Development, Access, Project Management, Project Planning, CRM, Customer Service, Databases, Web Applications, Web Development, Online Marketing, Business Analysis, Management, CMS, MySQL, PHP, Google Adwords, Software Development

Education
Mohawk College   2003 — 2006
Diploma, Computer Science Technology - Software Engineering

Mohawk College   2001 — 2004
Diploma, Accounting

Westdale Secondary   1996 — 2001

Experience
School District Of Shorewood  September 2014 - Present
Milwaukee Kickers Soccer Club  August 2014 - Present
In-Bounds Training Center   January 2014 - Present
Marquette University  January 2014 - May 2015
Aditya Birla Minacs   February 2011 - January 2014
ESPN Madison ( Good Karma Broadcasting LLC)   October 2008 - May 2009

Skills
Customer Service, Account Management, Email Marketing, Direct Marketing, Social Media Marketing, Marketing Management, Marketing Communications, Sales, Salesforce.com, Communication Skills, Strategic Communications, Video Production, Microsoft Office, Performance Reporting, Promotions, Event Planning, CRM, Management, Marketing

Education
Marquette University   2013 — 2015
Graduate Certificate, Sports Communication

University of Wisconsin-Madison   2006 — 2010
Bachelor of Arts (B.A.), Communication and Media Studies

Shorewood High School   2001 — 2005

Experience
Centre for Addiction and Mental Health  September 2010 - July 2011
Centre for Addiction and Mental Health  October 2009 - November 2010
Advantage Communications Management   December 2008 - October 2009
Inspire Management Consultants   December 2007 - December 2008
Aditya Birla Minacs   August 2006 - December 2007
Hospitals of Ontario Pension Plan  November 2004 - July 2006
United System Solutions (acquired by Cognicase)   1998 - July 2002
Coopers & Lybrand  1994 - 1996
Polar Bear Software Corporation   1993 - 1994

Skills
Training, Team Building, Leadership Development, Leadership, Team Management, E-Learning, Workshop Facilitation, Healthcare, Program Management, Management, Policy, Employee Training, Business Process..., Program Development, Adult Education, Strategy, Project Management, Coaching, Instructional Design, Organizational..., Training Delivery, Change Management, Staff Development, Needs Analysis, Performance Management, Employee Engagement, Conflict Resolution, Learning Management, Consulting, Career Counseling, Organizational...

Education
York University - Schulich School of Business   1990 — 1992
International Masters of Business Administration

Ryerson University   1984 — 1988
Bachelor of Business Management

Experience
Yonge Street Physiotherapy   September 2010 - Present
Xerox  2007 - 2010
Minacs  2007 - 2010
Aditya Birla Minacs   2007 - 2010

Education
Seneca College of Applied Arts and Technology   2000 — 2003

Experience
D+H  March 2015 - Present
The Minacs Group  August 2011 - December 2014
Aditya Birla Minacs   November 2005 - August 2011
Telus Mobility  January 2003 - November 2005
Telus Mobility  December 2000 - January 2003
Canadian Red Cross  1998 - 2000

Education
Mohawk College   1995 — 1998

Experience
St. John Ambulance St. John Council for Ontario   April 2012 - Present
Aditya Birla Minacs   August 2009 - Present
Best Buy  December 2004 - August 2009

Skills
Retail, Inventory Management, Merchandising, Loss Prevention, Customer Service, Inventory Control, Visual Merchandising, Customer Satisfaction, Sales, Microsoft Office, Retail Sales

Education
Niagara College   2002 — 2006
Computer Engineering Technology/Technician

Experience
Aditya Birla Minacs   2006 - 2015
CIBER  November 2002 - March 2006
Ford Motor Company  2002 - 2005
Kmart Corporation  December 1997 - September 2002
CSC  1997 - 1997
DME Company, now DME - Milacron   1983 - 1992
Teledyne CAE  1980 - 1982
General Electric Information Services Co.   1978 - 1980

Skills
HP-UX, System Administration, HP, VMware, NetApp, Unix Shell Scripting, Storage, Storage Area Networks, Oracle RAC, Unix, AIX, Cluster, Solaris, Red Hat Linux, High Availability, EMC SAN Administration, Linux, Disaster Recovery, Operating Systems, Sun, Virtualization, Performance Tuning, Servers, Data Center, Databases

Education
Marlboro College   1969 — 1973
BA

Boston University

Interlochen Arts Acad
HS Diploma

Experience
Chassix  June 2013 - Present
PCSolutions   May 2010 - Present
Domino's Pizza  October 2008 - May 2013
Aditya Birla Minacs   October 2007 - October 2008
BTR Associates   December 2006 - July 2007
AMR  September 2000 - December 2006

Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, Inventory Management, Computer Hardware, Teamwork, Customer Satisfaction, Sales, Windows Server, Windows XP Pro, Windows 7, VMware, Networking, Active Directory, Troubleshooting, Windows XP, Technical Support, Microsoft Exchange, Windows

Education
Computer Training   2006 — 2006
MCSA, MCP,, Windows Certification courses

Macomb Community College   1996 — 1999
Associate's degree, Criminal Justice/Police Science, 3.5 GPA

Experience
TE Connectivity  2010 - Present
Aditya Birla Minacs   May 2008 - May 2009
AUNDE USA   August 2006 - December 2007
Sears Holdings Corporation  May 2001 - August 2006

Skills
Account Management, Automotive, Sales Management, New Business Development, Strategic Planning, Negotiation, Cross-functional Team..., Program Management, Marketing Strategy, Team Leadership, B2B, Budgets, Product Development, Product Marketing, Strategy, Manufacturing, Team Building, Product Management, Supply Chain Management, Competitive Analysis, Sales Operations, Key Account Management, Management, Direct Sales, Contract Negotiation, Pricing, CRM

Education
Michigan State University   2004 — 2006
Masters, Social Science

Michigan State University   1996 — 2001
Bachelor, English

Experience
TJX Canada/Winners Merchants International L.P.   May 2011 - Present
TJX Canada/Winners Merchants International L.P.   March 2010 - June 2011
WMI  July 2008 - March 2009
Aditya Birla Minacs   1999 - 2007

Skills
Human Resources, Change Management, Payroll, Business Process..., HRIS, Employee Benefits, Training, Analysis, Deferred Compensation

Education
Seneca College of Applied Arts and Technology   2000 — 2003
Canadian Human Resources Management, Compensation, Benefits, HRIS, HR General

McMaster University   1966 — 1972
Bachelor of Arts (Honours), Sociology and Psychology

Experience
Emulex  June 2014 - March 2015
Aditya Birla Minacs   January 2013 - June 2013
Hewlett-Packard Global Soft   February 2011 - May 2012
Zycus  October 2010 - February 2011

Skills
C++, Java, MySQL, Eclipse, Visual Studio, JavaScript, Object Oriented Design, Data Structures, Business Development, C, Databases, PostgreSQL, HTML, Enterprise Software, Vendor Management, Strategic Sourcing, Key Account Management, Linux, Windows, Web Services, XML, CSS, UML, Tortoise SVN, CRM, Testing, Software Development, Microsoft SQL Server

Education
San Jose State University   2013 — 2015
Master of Science (MS), Computer Software Engineering, 3.77/4

K.S. Institute of Technology   2006 — 2010
Bachelor of Engineering (B.E.), Telecommunications Engineering

Experience
MKS Enterprises   December 2011 - Present
Healing Spirit Nutrition Organic Gluten & Dairy-Free Fermented Live Raw Food Products   March 2010 - Present
Healing Spirit Nutrition Registered Nutritionist   2008 - Present
Protenergy Natural Foods   September 2006 - January 2009
Aditya Birla Minacs   August 2004 - August 2006

Skills
Nutritional Counseling, Holistic Health, Nutrition, Nutrition Education, Public Speaking, Holistic Chef, Food, Food & Health Educator, Food Creator, Recipe Development, Menu Development, Culinary Skills, Fermentation, Food Processing, Digestive Health &..., Wellness Coaching, Energy Medicine..., Energy Healing, Spiritual Wellness, Spirituality, Wellness, Fitness, Cooking, Lifestyle, Coaching, Healthcare, Healing, Teaching, Yoga, Meditation, Strength, Stress Management, Supplements, Wellbeing, Entrepreneur, Small Business, Bookkeeping, Retail, Customer Service, Full Charge Accounting..., Real Estate Sales, Lifestyle Coaching, Real Estate, Vegan, Reiki, Weight, Entrepreneurship, Baking, Food Allergies, Detoxification

Education
International Organization of Nutritional Consultants   2012 — 2013
ROHP, RNCP, Clinical Nutritionist/Orthomolecular Nutrtionist

Institute of Holistic Nutrition   2006 — 2009
Certificates, Holistic Nutrition, Energy Medicine, Pathology, Symptomatology, Ayurvedic, Herbal, Environmental, H.Cooking

Northwest Christian College   1979 — 1980
Biblical, Music, English

University of Oregon   1979 — 1980
None, Psychology, Math

Experience
non-disclosure   May 2015 - Present
Aditya Birla Minacs   January 2013 - November 2013
The ArtBank   January 2007 - January 2008

Skills
Photoshop, Maya 3D, Zbrush, Management, Advertising, Adobe Creative Suite, Marketing Strategy, Teamwork, Marketing Communications, Texturing, Social Media, Digital Sculpting, Audio Engineering, Concept Art, Digital Painting, Time Management, 3D Modeling, Game Art, Final Cut Pro, Social Media Marketing, Game Design, Brand Development, InDesign, Customer Satisfaction, Marketing and Promotion, Web Design, Brand Awareness, Sales, Marketing Analytics, Microsoft Office, Event Management, Multitasking Skills, Presentations, Graphic Design &..., Pro Tools, Microsoft Word, Audio Editing, Audio Production, Studio Maintenance, CD Mastering, Blender 3D

Education
Saint Mary's University   2008 — 2012
Bachelor of Commerce (B.Com.), Marketing

Vancouver Animation School   2013 — 2014
Concept Art

Music, Recording and Broadcast Institute.MRB, Trinidad and Tobago, 2008   2008 — 2008
Introduction to Television Production

Recording Workshop
Audio & Music Production

College of the Bahamas,   2005 — 2006
Associates Degree A.P.E (transfer), Pre-Engineering

Experience
EPIK  October 2012 - October 2013
10 Magazine   October 2012 - September 2013
Antidote Photo, LLC.   August 2009 - October 2012
Fulcrum Storage   May 2009 - October 2012
Aditya Birla Minacs   December 2011 - January 2012

Skills
Professional Writing, Marketing, Sales, Public Speaking, Social Media, Facebook, Social Networking, Photoshop, Leadership, Editing, Fine Art, Creative Writing, Wordpress, Adobe Lightroom, Windows, Exceptional verbal, Oral & Written..., Bilingual, Russian, Creativity, Photography, TESOL, TEFL, Language Teaching, Travel Writing, Food Writing, Microsoft Office, Critical Thinking, Rhetoric, Rhetorical Analysis, Digital Photography, Customer Service, Retail Sales, Direct Sales, Training, Employee Management, Corporate Training

Education
University of Minnesota-Twin Cities   2007 — 2009
Bachelor of Arts (B.A.), Speech Communication and Rhetoric

Normandale Community College   2004 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

School of the Museum of Fine Arts   2009 — 2010
Post Baccalaureate, Photography and Sculpture

Experience
Aditya Birla Minacs   April 2013 - Present
Wendy's  April 2008 - April 2013
Sheridan  September 2009 - October 2009

Skills
Java, JSP, Servlets, Visual C#, C, SQL database design, PL/SQL, Oracle SQL, MySQL, OLEDB, HTML, HTML5, CSS, HTML + CSS, JavaScript, jQuery, AJAX, ASP.NET, C#, SQL, Problem Solving, Operating Systems, Training, Troubleshooting, Access, Windows XP

Education
Sheridan College   2008 — 2009
Diploma, Computer Programmer

University of Santo Tomas   2005 — 2007
Bachelor of Arts, Literature

Experience
MOTOR Information Systems  February 2014 - Present
The Dako Group  July 2013 - February 2014
Aditya Birla Minacs   June 2011 - July 2013
Minacs  August 2010 - June 2011
Trinity ATM   July 2008 - April 2011
David B. Hermelin ORT   December 2003 - August 2008
Wayne State University  April 2001 - May 2002
Wayne State University  December 1997 - August 2001
Wayne State University  August 2000 - April 2001
Prime Care Services   January 1996 - December 1997

Skills
Help Desk Support, Windows Server, Technical Support, iPhone, iPad, iOS, Training, Time Management, System Deployment, Salesforce.com, Customer Satisfaction, Call Centers, Windows 7, Windows XP, Troubleshooting, System Administration, Program Management, Process Improvement

Education
Oakland University   1991 — 1995
Computer Science

Studies Lake Orion High
Senior; High school Diploma, Computer Science

Experience
Mary Kay Inc.  October 2011 - Present
Aditya Birla Minacs   September 1999 - Present

Education
Oakland Community College
Business Administration and Management, General

Experience
Flagstar Bank  March 2013 - April 2013
Aditya Birla Minacs   August 2012 - March 2013
Sunrise Senior Living  January 2012 - May 2012
Wendy's  October 2011 - January 2012
Henry Ford Health System  June 2010 - November 2010

Skills
Teamwork, Team Building, Hard Worker, Computer Hardware, Team Leadership, Customer Service, Cash Handling

Education
Oakland Community College   2012 — 2015
None, Occupational Therapist Assistant

John F. Kennedy High School   2002 — 2006
General Studies

Experience
Absolute Performance Inc.  April 2012 - Present
Aditya Birla Minacs   April 2010 - April 2012
HOV Services  April 2008 - April 2010

Skills
Project Management, Change Management, Outsourcing, Business Development, Business Strategy, Process Improvement, Management Consulting, Program Management, BPO, Performance Management, Team Building, Coaching, Operations Management, New Business Development, Vendor Management

Education
San Jose State University   1978 — 1981
Bachelor's degree, Business Administration and Management, General

Experience
NGK Spark Plugs (U.S.A.)   June 2006 - Present
Aditya Birla Minacs   July 2000 - October 2005

Skills
Customer Retention, Six Sigma, Customer Satisfaction, Customer Service, Process Improvement, Lean Manufacturing, Forecasting, Program Management, Inventory Management, Automotive, Team Leadership, Continuous Improvement, Cross-functional Team..., Inventory Control, Purchasing

Education
Schoolcraft College
Business Administration and Management, General

Experience
Dunnage Engineering  May 2012 - July 2012
Action Associates  August 2011 - May 2012
Aditya Birla Minacs   2007 - 2009

Skills
Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, Office Administration, Collections, Supervision, Microsoft Office, Call Center, Logistics, Lotus 123, Oracle Reports, Licensed to Sell..., Forklift Operator, Machine Control, Visual Inspection, Team Leadership, Instructor-led Training, MIG welding, Sales

Education
University of Michigan   2012 — 2013
Bachelor of Science (BS), Finance and Financial Management Services

Mott Community College   2007 — 2009

University of Pittsburgh   1998 — 2000
Associate of Science (AS), Business/Corporate Communications, 2.8

Experience
APL Logistics  March 2015 - Present
DTE Energy  January 2012 - July 2013
Aditya Birla Minacs   March 2011 - January 2012

Skills
Logistics, Account Management, Customer Service, Process Improvement, Management, Leadership, Troubleshooting, Business Process..., Performance Management, Dispatching, Data Entry, Scheduling, Microsoft Excel, Event Planning, Call Centers, Negotiation, Transportation

Education
South University   2013 — 2015
Bachelor’s Degree, Psychology

Oakland Community College   2011 — 2013
Associate's degree, Liberal Arts

Experience
Health Alliance Plan  May 2012 - Present
Health Alliance Plan  April 2003 - May 2012
Aditya Birla Minacs   June 2000 - December 2002
Syntel  January 1996 - December 2000
Decision Consultants  January 1993 - December 1996
Faculties India   January 1991 - December 1992
Sonata Software  January 1990 - December 1991
Total Information Processing System   January 1989 - December 1990

Skills
Project Management, Information Technology, Cognos Report Studio, Crystal Reports, Oracle

Education
National Institute of Information Technology   1984 — 1985
Post-Graduate Diploma in Systems Management, Information Technology

Pandit Ravishankar Shukla University   1980 — 1982
Bachelor's degree, Mathematics

Pandit Ravishankar Shukla University
Master's degree, Mathematics

Experience
Aditya Birla Minacs   2013 - Present
Quicken Loans  January 2012 - September 2012

Education
Specs Howard School of Media Arts   2013 — 2013
Broadcast Journalism

Northern Michigan University   2006 — 2008
Public Relations/Marketing