Aditya Birla Minacs
Industry: Company
DescriptionMinacs is a business and technology outsourcing company with headquarters in Toronto, Canada; Detroit, United States; and Bangalore, India. CEO: Anil Bhalla (Apr 2014–) Number of employees: 21,000 (2014) Headquarters: Oshawa, Canada Founded: 1981 Parent organizations: Aditya Birla Group, Synnex Subsidiary: Minacs Worldwide Gmbh
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Aditya Birla Minacs Employees
Vuevent Inc. 2014 - Present
Shafer Derocher LLP November 2012 - Present
Absolute Performance Inc. May 2012 - Present
Surya Conversions January 2014 - 2015
Collegiate Crossings March 2012 - June 2014
Social-Uprising LLC September 2011 - 2014
Vavni June 2013 - September 2013
OnRule May 2013 - August 2013
SpeedTweet Mobile September 2012 - March 2013
Aditya Birla Minacs January 2012 - March 2012
Skills
Lead Generation, Digital Marketing, Analytics, Start-ups, Management, Business Development, Marketing, Mobile Applications, Strategy, Mobile Devices, Entrepreneurship, CRM, Digital Media, Marketing Communications, Social Networking, E-commerce, Social Media Marketing, Social Media, Facebook, Online Marketing, Salesforce.com
Education
University of Colorado Boulder
Indiana University Bloomington
Kelley School of Business
Peak to Peak Charter School 2000 — 2011
Detroit Business Consulting April 2014 - September 2014
Rochester High School November 2013 - May 2014
Warren Woods Tower High School January 2014 - April 2014
Complete Athletics August 2013 - April 2014
Aditya Birla Minacs June 2013 - September 2013
Rochester Gym August 2011 - March 2013
Blue Star Demolition May 2011 - July 2011
Skills
Intercollegiate..., Easy to Talk to, Personal Training, Creative Writing, Student Affairs, Facebook, Athletics, Teaching, Social Media, Event Planning, Sports, Sports Management, Student Development, Baseball, Sports Marketing, Academic Advising, Higher Education, Social Networking, Public Speaking, Resume Writing, Fundraising, Nonprofits, Staff Development, Customer Service, Volunteer Management, Student Counseling, Program Development, Community Outreach, Career Development, Leadership Development, Curriculum Development
Education
Lawrence Technological University 2014 — 2016
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Rochester College 2011 — 2014
Bachelor's degree, Sport and Fitness Administration/Management
Sussex County Community College 2010 — 2011
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Ticket Socket September 2014 - Present
Aditya Birla Minacs April 2012 - August 2014
Work Force Network, temp agency October 2011 - December 2011
Team Outer Space October 2011 - November 2011
Student January 2011 - July 2011
Skills
Game Design, Storyboarding, Level Design, Digital Art, Character Animation, Concept Design, Conceptual Art, Game Development, Computer Animation, Video Games, Unreal Engine 3, Environment Art, Photoshop, Digital Illustration, Drawing, Animation, Maya, Illustrator, Digital Imaging, Customer Service, Video Game Production, Creature Animation, Characters, Character, Creature Design, Character Art, Weapon Design, Creative Concept..., Imaginative, Technical Support, Customer Satisfaction, Designs, After Effects, Vehicle Design, Synergy, Communication, Client Services, Client Relations, Web Development, Web Design, Ticket Operations, Event Ticketing, Ticketing Software, Flash Animation, Traditional Animation, 3D Studio Max, Automotive Design
Education
International Academy of Design and Technology-Troy 2007 — 2012
Bachelor of Fine Arts (B.F.A.), Game and Interactive Media Design
International Academy of Design and Technology (IADT) 2007 — 2011
Bachelor of Fine Arts, Game Design
Dads Have Rights Too November 2009 - Present
TriStar Computer Solutions February 2001 - Present
Verizon Wireless January 2013 - October 2014
MedStar Ambulance April 2012 - June 2012
Aditya Birla Minacs February 2011 - March 2012
NuCare Carolina Ambulance November 2007 - March 2009
South Lexington Fire Department March 2003 - February 2009
Don Mays Auto January 2003 - October 2007
Cavalry Medical Transport 2002 - 2006
Sears, Roebuck and Co. February 2000 - October 2003
Skills
Change Management, Customer Relations, Program Management, Business Intelligence, Paramedic, Emergency Management, Emergency Services, Emergency Communications, Emergency Operations, Dispatching, Team Building, Customer Service, Public Safety, Employee Training, Nonprofits, Training, Customer Satisfaction, Management, Leadership, Team Leadership, Sales, Microsoft Office, Customer Retention, Marketing, Microsoft Excel, Public Speaking, Cross-functional Team..., Social Networking, Leadership Development, Process Improvement, Microsoft Word, PowerPoint, Budgets, Customer Experience, Coaching, Policy
Education
Michigan State University 2011 — 2012
Certificate, Various Certifications
Reformed Theological Seminary 2009 — 2012
Master of Arts (MA), Theology/Theological Studies
Forsyth Technical Community College 2002 — 2006
Bachelor of Applied Science (BASc), Emergency Medical Technology/Technician (EMT Paramedic)
ECPI College of Technology 1999 — 2000
Information technology, Information Technology
Associated Bag Company August 2015 - Present
Henry Schein June 2013 - August 2015
Genco ATC April 2007 - January 2013
Aditya Birla Minacs 2000 - 2006
Skills
Account Management, Customer Service, Marketing, Customer Satisfaction, Sales, Management, Market Research, PowerPoint, Project Management, Microsoft Office, Leadership, Team Leadership, Team Building, Vendor Management, Budgets, Business Development, Sales Management, Outlook, Contract Negotiation, Interviews, Microsoft Excel, Process Improvement, Microsoft Word, SharePoint, Access, Training, Strategic Planning, Cross-functional Team..., Program Management, Team Management, Healthcare, Event Planning, Facebook, Direct Marketing, New Business Development, Direct Sales, Time Management, Call Centers, Analysis, Event Management, Public Speaking, Public Relations, Cold Calling, Marketing Strategy
Education
Grand Canyon University 2015 — 2017
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Wisconsin-Milwaukee 2014 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana University Bloomington 1994 — 1999
Bachelor of Applied Science (BASc), Communication and Media Studies
Concentrix March 2013 - Present
Aditya Birla Minacs February 2010 - March 2013
AAA Mid-Atlantic January 2008 - December 2009
Walmart September 2003 - January 2008
Skills
Call Centers, Team Leadership, Customer Service, Management, Time Management, Customer Satisfaction, Training, Microsoft Office, Coaching, Team Building, Leadership, Microsoft Excel, Customer Experience, CMS, Tableau
Education
Luzerne County Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Commercial Photography
Pocono Mountain High School 1999 — 2002
High School Diploma
Cherished Life November 2013 - Present
Aditya Birla Minacs October 2013 - November 2014
Education
Henry Ford Community College 2013 — 2015
studying nursing, Registered Nursing/Registered Nurse
The Minacs Group May 2014 - Present
Aditya Birla Minacs June 2013 - May 2014
Verizon Telematics, Inc. July 2012 - June 2013
Hughes Telematics - A Verizon Company July 2009 - July 2012
Oracle Software January 2003 - July 2009
Latin American Broadband aka Convergence Communications 1999 - 2003
TMNG 1995 - 1999
Cook Communications (UK) Plc 1990 - 1995
Skills
Agile, Oracle, Oracle SQL, Oracle Siebel, Oracle SOA Suite, Oracle AIA, Oracle BRM, Oracle E-Business Suite, Oracle OBIEE, C, C++, Email Marketing, VMware, Cloud Computing, Automated Regression..., Release Management, Versioning, Subversion, Sentiment Analysis, M2M, TMF, exalogic, Exadata, Exalytics, Integration Architecture, Oracle HR, Agile Methodologies, Business Intelligence, Enterprise Architecture, Solution Architecture, SOA, Telecommunications, Software Project..., SDLC, Vendor Management, Requirements Analysis, Program Management, Integration, Data Warehousing, IT Strategy, Software Development, Business Analysis, System Architecture, VoIP, Lean Startup, International Business..., International Business..., SaaS, SQL, Siebel
Education
London Business School 1992 — 1994
MBA
University of Denver, University College 1984 — 1987
MCIS-Certificate
New Mexico Military Institute
Griffith Laboratories August 2014 - Present
Les Plats du Chef January 2014 - August 2014
UPS Supply Chain Solutions April 2013 - January 2014
UPS SCS February 2010 - April 2013
UPS Supply Chain Solutions May 2008 - February 2010
Aditya Birla Minacs October 2005 - May 2008
Carlton Cards February 2003 - March 2004
Skills
Communication Skills, Collaborative Problem..., Team Leadership, Change Management, Program Management, Business Process..., Strategic Planning, Organizational..., Recruiting, Occupational Health, Case Managment, Customer Oriented, Personnel Selection, Account Management, Accountability, Goal Oriented, Operations Management, Customer Satisfaction, Onboarding, Management, Case Management, Employee Engagement, Employee Relations, HRIS, Human Resources, Leadership, Performance Management, Training, Succession Planning, Talent Management
Education
Durham College
Diploma, Business/Human Resources Management, Honours
Mohawk College 2007 — 2008
Certificate, Strategic Human Resources Management, Honours
York University
Bachelor of Administrative Studies (BAS), Human Resources Management
Slack Technologies, Inc September 2015 - Present
Karbenn June 2014 - Present
Pigeon Branding and Design November 2011 - June 2014
Apple September 2008 - November 2011
Aditya Birla Minacs March 2003 - 2006
Skills
Mac OS X Server, Apple Remote Desktop, Apple Certified, Technical Support, OS X, AppleScript, iLife, Computer Hardware, Servers, Mac OS, iOS, Parallels, Information Technology, iWork, Hardware, Automation, Technology, Mobile Technology, Shell Scripting, iPad, Troubleshooting, Machine Tools, Casper, Casper Certified Admin, Mac, Computer Repair, Networking, Windows, Microsoft Office, Unix Shell Scripting, Unix, Cocoa, System Deployment, Deployment Strategies, Mobile Devices, Mobile Applications, Electronics Repair, Evernote, Bento, Backup, TeamViewer, Remote Desktop, Helpdesk, DNS, VNC, Ubuntu, Linux
Education
Durham College 2007 — 2008
Comcast January 2014 - July 2015
Aditya Birla Minacs June 2013 - May 2014
SS-GATE July 2012 - January 2014
EmploymentIWU Career Center October 2012 - April 2013
Hong Kong Think Tank 2012 - 2012
IWU Office of Residential Life August 2011 - December 2011
Eastland Mall General Management May 2011 - August 2011
IWU Office of Residential Life January 2009 - January 2011
Cranbrook Institution June 2010 - August 2010
Skills
English, Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Research, Outlook, Budgets, Strategic Planning, Negotiation, Windows, Teaching, Advertising
Education
Wayne State University 2015 — 2017
Master of Business Administration (MBA), International Business
Illinois Wesleyan University 2009 — 2013
Bachelor of Arts, International Business
Fudan University 2012 — 2012
International Business
SNC- Lavalin July 2015 - Present
SNC-Lavalin July 2014 - Present
ZSA Legal Recruitment November 2012 - December 2013
Aditya Birla Minacs February 2012 - October 2012
Sun Life Financial December 2008 - August 2010
GE Capital Retail Finance October 2007 - November 2008
Skills
Training & Development, Recruitment/Retention, Compensation..., Employee Relations, Deferred Compensation, Training, Organizational..., Talent Management, Leadership, Change Management, Coaching, Team Building, Conflict Resolution, Management, Personnel Management, Interviews, Employee Training
Education
York University 2009 — 2011
B.A, Human Resources Management
George Brown College 2007 — 2009
Business Administration, Marketing
Oakland County, Michigan Government February 2015 - Present
Standard N3rds June 2014 - Present
General Motors September 2014 - January 2015
General Motors June 2013 - September 2014
Aditya Birla Minacs May 2012 - June 2013
AMC Great Lakes 25 May 2005 - May 2012
Skills
Photoshop, Adobe Creative Suite, Storyboarding, Social Media Blogging, 3D Studio Max, Animation, Game Design, Game Development, Flash, Video Games, After Effects, 3D Modeling, Zbrush, Maya, Drawing, Digital Illustration
Education
International Academy of Design and Technology -- Troy 2008 — 2011
Bachelor of Fine Arts, Game Production
Grand Valley State University 2004 — 2007
Partial Bachelors Degree, Film Production 2004
Dynamic Media February 2013 - Present
Aditya Birla Minacs June 2012 - February 2013
Target May 2010 - May 2012
Skills
Computer Hardware, Retail Customer..., Adobe Creative Suite,..., iOS, UPS Worldship..., Accounts Receivable ,..., Networking, Security, Troubleshooting, iOS, Project Management, Customer Service, Technical Support, Windows 7, Call Centers, Linux, Windows XP, Wireless Networking, Active Directory
Education
Full Sail University 2011 — 2013
Aditya Birla Minacs April 2011 - August 2012
Global Credit & Collection Inc. April 2008 - March 2011
Tim Hortons May 2005 - November 2010
La Salle College International May 2002 - February 2003
Skills
Office Administration, Customer Service, Legal Research, Research, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Data Entry, Outlook, Editing, Teamwork, Community Outreach, Event Planning, Social Media, Human Resources, Time Management
Education
Durham College 2012 — 2013
Legal Research & Information Management
San Sebastian College 1988 — 1992
Bachelor's degree, Political Science and Government
Self Employed Training Specialist February 2009 - Present
Transcom September 2009 - January 2010
Aditya Birla Minacs July 2005 - February 2009
Aditya Birla Minacs May 1997 - July 2005
Skills
Call Center, Training, BPO, Leadership, Workforce Management, Team Leadership, Coaching, Customer Service, Supporting Others, Great Leader, Team Management, Call Centers, Training Delivery, Leadership Development, Vendor Management, Customer Satisfaction, Team Building, Performance Management, Customer Experience, Change Management, Marketing, Human Resources, CRM, Employee Training, Telecommunications, Market Research, Teamwork, Program Management, Employee Engagement, Microsoft Office, Workshop Facilitation, Soft Skills, Employee Relations
Education
John Maxwell Certification Program 2012 — 2012
Certified Leadership Trainer, Coach and Speaker, Leadership and Coaching
Durham College 2008 — 2010
Teaching and Training Adults Certification
University of Toronto at Scarborough 1983 — 1988
Bachelor of Commerce
Aditya Birla Minacs March 2013 - Present
Northville Civic Concern September 2012 - March 2013
U.S. Department of Labor 2008 - 2010
Comcast June 2006 - September 2008
Skills
Works well in a team..., •Ability to prioritize..., •Excellent customer..., •Skilled at learning..., Computer Proficiency, Proficient Communicator
Education
DeVry University 2010 — 2012
none, Information Technology
Wayne County Community College District 2004 — 2008
Associate of Science (A.S.), Nursing Education
Mill Street Brewery September 2012 - June 2013
Groupe Germain January 2013 - April 2013
The Fairmont Chateau Lake Louise May 2012 - September 2012
SSP Limited April 2011 - April 2012
Tandoori Flame September 2009 - August 2011
Heloi Foods August 2010 - April 2011
Aditya Birla Minacs January 2010 - April 2010
Skills
Restaurants, Customer Satisfaction, Customer Service, Menu Development, Time Management, Sales, Food & Beverage, Hospitality, Food, Hotels, Hospitality Management, Hospitality Industry, Micros, Banquets, Hotel Management, Restaurant Management, Tourism, Teamwork, Event Management, POS, Microsoft Office, Food Safety, Resorts, Fine Dining, MICROS
Education
University of Guelph 2014 — 2017
Bachelor of Commerce (B.Com.)
Humber College 2011 — 2013
Hospitality Management - Hotel and Restaurant, Hospitality Administration/Management
Ramjas Public School 2006 — 2009
High School Diploma
Banneker Ventures, LLC July 2015 - Present
Banneker Ventures, LLC August 2014 - June 2015
Banneker Ventures, LLC August 2012 - August 2014
State of Michigan 50th District Court March 2008 - July 2012
Aditya Birla Minacs September 1999 - May 2007
Skills
Bookkeeping, Accounting, Accounts Payable, Accounts Receivable, Account Reconciliation, Master Scheduling, Office Management, Court Proceedings, Customer Satisfaction, Administrative Office..., Executive Support, Data Entry, Administrative..., Leadership, Customer Service, Outlook, Government, Microsoft Office, Management, Office Administration
Education
Davenport University 2005 — 2012
Associates Degree
Michigan State University 1997 — 1999
Waste Management of Canada Corporation July 2015 - Present
Voices.com September 2014 - June 2015
Toyota Town February 2013 - August 2014
South London Infiniti Nissan June 2011 - November 2012
Sykes Assitant Services November 2010 - June 2011
Aditya Birla Minacs February 2008 - September 2010
SOFT MOC February 2007 - October 2007
Skills
Marketing, Sales, Administrative..., Customer Service, Customer Satisfaction, Customer Retention, Microsoft Office, Retail, Cold Calling, Sales Process, Sales Management, Team Management, Time Management, Call Centers, Interviews, Customer Experience, Business Development, Vehicles, Pricing, CRM databases, Marketing Strategy, Market Research, Social Media Marketing, Multi Tasking, Problem Solving, Microsoft Excel, Data Entry, Filing, Organization, Deposits, Negotiation, Warranty, Dealers, Product Development, Automotive, Salesforce.com
Education
Georgian College
OMVIC Certification
Mohawk College 2005 — 2006
Child and Youth Worker, 1st year
John F. Ross C.V.I. 2004 — 2005
High School Diploma, 12
Manulife Financial April 2014 - Present
Manulife Financial November 2012 - April 2014
CompX March 2012 - November 2012
Aditya Birla Minacs April 2011 - February 2012
Arvato Digital Services July 2010 - October 2010
Arvato Digital Services May 2009 - June 2010
Arvato Digital Services February 2008 - March 2009
Arvato Digital Services December 2006 - January 2008
Skills
Call Center, Customer Satisfaction, Coaching, Mentoring, Customer Service, Training & Development, Leadership, Training, Program Management, Call Centers, Employee Training, Business Analysis, Process Improvement, Quality Assurance, Performance Management, Management, CRM, Team Management, Six Sigma, Team Leadership, Project Management, Analysis, Start-ups, Outsourcing, Vendor Management, Operations Management, Customer Experience, Software Documentation, New Business Development, Contact Centers, Budgets, Strategic Planning, BPO, Strategy, Analytics, Business Process..., Change Management, Cross-functional Team..., Call Center Development
Education
McGill University 1995 — 1999
Bachelor's of Arts, Sociology
Dawson College 1991 — 1993
D.E.C, Honors Liberal Arts
Home Trust Company December 2014 - Present
Home Trust Company July 2013 - December 2014
eHealth Ontario September 2011 - 2013
eHealth Ontario October 2010 - September 2011
FDR Consultants Group Inc. 2008 - September 2011
FDR Consultants Group Inc. 2008 - 2010
YMCA of Greater Toronto Area 2007 - 2010
YMCA Board Member 2007 - 2009
Aditya Birla Minacs 2007 - 2008
EDS 2004 - 2007
Skills
Outsourcing, Program Management, IT Strategy, Business Strategy, Management Consulting, Governance, Process Improvement, Change Management, Project Management, Business Analysis, Enterprise Architecture, Team Management, Strategic Planning, CRM, Business Transformation, Project Planning, Business Development, IT Management, Mergers, Vendor Management, Project Portfolio..., Team Leadership, Leadership, Team Building, Executive Management, Leadership Development, Strategic Leadership, Strategic Intelligence, Mergers & Acquisitions, Business Process, Strategy, Management, Software Project..., ITIL, Integration, Business Process..., PMP, Requirements Analysis, SDLC, Business Intelligence, PMO, Cross-functional Team..., Product Management, Cloud Computing, IT Service Management, IT Operations, Risk Management, Six Sigma, Training, SaaS
Education
Ivey Business School at Western University 2008 — 2009
MBA, Masters of Business Adminstration
University of Vienna 1978 — 1982
BA Equivalent, Technology and Business Administration
Kassiedass Web Development February 2014 - Present
Vehicle Asset Recovery Services October 2010 - Present
Business on a Cloud February 2011 - October 2011
R-Way Contracting LTD. January 2010 - March 2011
Aditya Birla Minacs October 2007 - August 2009
National Money Mart August 2004 - April 2007
Skills
Customer Service, Business Analysis, Team Leadership, New Business Development, Call Centers, Marketing, Call Center, Microsoft Access, Database Design, SiteSpinner Pro Web..., Web Design, Sales, Business Development, Adobe Muse
Education
Humber College 1998 — 2001
Business Administration, Marketing Specialization, Business Administration, Marketing Specialization
Percepta May 2007 - Present
Percepta May 2007 - May 2014
Aditya Birla Minacs September 1999 - March 2007
General Motors Dealerships 1980 - 1999
US Navy 1976 - 1980
Skills
Automotive Repair, Personnel Development, Personnel Supervision, Personnel Leadership, Personnel Policies, Automotive Technology, Automotive, Time Management, Program Management, People Skills, Microsoft Office, Result Oriented, Solution Focused, Hiring Personnel, Operating Budgets, Personal Development, Human Resources, Leadership, Customer Satisfaction, Management, Call Centers, Software Documentation, Performance Management, Recruiting, Team Building, Customer Service, Customer Retention, Team Leadership, Sales, CRM, Automobile, Coaching, Warranty, Project Management, Dealers, Operations Management, Customer Experience, Budgets, Automotive Aftermarket, Vehicles, Retail, Profit, Parts, Sales Operations, Sales Process, Process Improvement, Account Management, Continuous Improvement, Training, Sales Management
Education
Daytona Beach Community College 1976 — 1978
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Mainland Senior High 1973 — 1976
Busch's Inc February 2012 - Present
Neapco Drivelines August 2011 - November 2011
Busch's Inc November 2000 - February 2011
Aditya Birla Minacs 2011 - 2011
2003-2005 January 2003 - January 2005
Skills
Customer Service, Networking, Management, Marketing, Accounting, Loss Prevention, Public Speaking, Sales, Technical Support, Inventory Management, Training, Leadership, Budgets, Purchasing, Forecasting, Process Improvement, Negotiation, Analysis, Microsoft Excel, Retail
Education
Eastern Michigan University 2004 — 2007
BSS, Communication
Schoolcraft College 2001 — 2004
A.S, Science
Aditya Birla Minacs August 2012 - Present
Verizon Wireless January 2009 - June 2012
Verizon Wireless July 2008 - January 2009
Verizon Wireless November 2007 - July 2008
Verizon Wireless April 2004 - November 2007
Skills
Call Center, Customer Satisfaction, Technical Support, Troubleshooting, Telecommunications, Customer Service, Conflict Resolution, Coaching, Microsoft Office, Training, Wireless, Wireless Networking, Call Centers
Education
Davenport University
Bachelor's degree, Business Administration and Management, General
Aditya Birla Minacs February 2013 - March 2014
Arise Virtual Solutions Inc. January 2008 - January 2013
Detroit Media Partnership June 2002 - December 2008
Skills
Customer Service, Call Centers, Workforce Management, BPO, Contact Centers, Customer Satisfaction, Customer Experience, Inbound Marketing, Call Center Development, Avaya, Customer Retention, Outsourcing, Microsoft Excel, Microsoft Office
Education
Henry Ford Community College 2010 — 2015
Associate's Degree
Ascension Information Services (AIS) March 2015 - Present
Cobalt Digital Marketing May 2014 - July 2014
Aditya Birla Minacs June 2012 - February 2014
Office Depot January 2012 - June 2012
Flextronics March 2007 - July 2010
Flextronics 2007 - 2010
Skills
Computer Building, Troubleshooting, Web Design, Computer Hardware, Virus Removal, Customer Service, Sales, Sales Management, Operating Systems, Computer Repair, Computer Maintenance, Computer Consultation, Software Consulting, Hardware Support
Education
Davenport University-Eastern Region 2010 — 2012
Associate's degree, Information Technology
Davenport University-Eastern Region
Associate's degree, data network admin
Focus: HOPE Refurbishing Electronic and Diagnostic (FRED) Center June 2015 - Present
Robert Half June 2015 - July 2015
Focus:HOPE July 2014 - February 2015
TestOut Corporation April 2014 - June 2014
Focus:HOPE February 2014 - June 2014
Aditya Birla Minacs May 2013 - January 2014
AutoEngineerJobs.com 2014 - 2014
Aditya Birla Minacs November 2012 - April 2013
Coleman A. Young Foundation - Real Skills Program 2010 - 2011
Detroit Police Department June 2009 - August 2009
Skills
Basketball, Sketching, Portraits, Typing, Critical Thinking, Problem Solving, Math, Acting, Voice Over, Football, Golf, Cooking, Microsoft Word, Microsoft Excel, PowerPoint, Presentations, Computer Proficiency, Information Technology, Ushering, Singing, Positive Energy, Lifting Equipment, Organization, Perspectives, Creative Strategy, Mathematics, Customer Service, Access, Training, Microsoft Office, Technical Support, Office 2010, Clerical Skills, Data Entry, Customer Satisfaction, Windows 7, Troubleshooting, Leadership, Time Management, Event Planning, Public Speaking
Education
Focus-Hope Information Technologies Center 2014 — 2014
CompTIA A+ 220-801 & 220-802, Information Technology, A
Focus-Hope Information Technologies Center 2012 — 2012
Business Professional Certification, Customer Service Support/Call Center/Teleservice Operation, A
University of Michigan-Dearborn 2011 — 2011
Not Finished Yet!, Computer Science and Engineering Technologies, A
Detroit Academy of Arts and Sciences 2007 — 2011
High School Diploma, General Studies, 4.17 - Grade Point Average: 0.0 (worst) to 4.0 (best)
Apollo Education Group November 2013 - Present
Arizona Public Service (APS) June 2013 - September 2013
Aditya Birla Minacs December 2012 - March 2013
University of Detroit Mercy Dental School 2011 - 2011
Dialogue Marketing March 2010 - December 2010
Detroit Golf Club May 2003 - November 2010
Skills
Computer Hardware, XP, Windows 7, Troubleshooting, Disaster Recovery, Windows XP, Customer Service
Education
Focus-Hope Information Technologies Center 2012 — 2012
Customer Service Support/Communications&Profesional Development
University of Detroit Mercy 2007 — 2011
Bachelor's degree, Computer/Information Technology Administration and Management*
Equus Automotive 2013 - Present
Aditya Birla Minacs 2013 - 2013
Faithful Helping Hands August 2011 - July 2012
Warren Consolidated Schools August 2009 - April 2011
Service Systems Associates 2007 - 2007
Skills
Healthcare, Customer Service, Data Entry, Microsoft Office, Microsoft Word, Case Management, Social Services, Microsoft Excel, PowerPoint, Public Speaking, Cpr Certified, Research, Medical Terminology, Community Outreach, Telephone Skills, Leadership, Time Management, Elder Care, Event Planning, Mental Health
Education
Macomb Community College 2009 — 2015
Paul K Cousino Senior High 2005 — 2009
Haimark, Ltd July 2014 - Present
Amras Cruises March 2013 - June 2014
Vantage Deluxe World Travel June 2012 - February 2013
Aditya Birla Minacs June 2010 - June 2012
DirectGroup Bertelsmann (BMG, Columbia House, Doubleday) August 1993 - July 2010
Skills
Direct Marketing, E-commerce, CRM, Digital Media, Email Marketing, Integrated Marketing, Strategic Planning, Lead Generation, Customer Acquisition, Customer Retention, P&L Management, Sales, Account Management, B2B, B2C marketing, Leadership, New Business Development, Brand Management, Strategic Partnerships, Cross-functional Team..., Agile & Waterfall..., SaaS, Strategy, Advertising, Product Marketing, Marketing, Competitive Analysis, Vendor Management, Social Media, Digital Strategy, Direct Mail, Creative Direction, Digital Marketing, Management, B2B Marketing, Product Development, Multi-channel Marketing, Social Media Marketing, SEM, Entrepreneurship, Start-ups, Online Marketing, Mobile Devices, Market Research, Business Development, Online Advertising, Interactive Marketing, Mobile Marketing, Database Marketing, Analytics
Education
Harvard Business School 2008 — 2008
Certificate in Strategic Leadership, Executive Education
The University of Texas at Austin 1985 — 1990
Bachelor's degree, Advertising
Minacs Marketing Solutions October 2013 - Present
Aditya Birla Minacs March 2013 - October 2013
Aditya Birla Minacs August 2012 - March 2013
Aditya Birla Minacs February 2007 - August 2012
Aditya Birla Minacs January 2006 - February 2007
Aditya Birla Minacs March 1996 - December 2005
Skills
Customer Service, Management, Team Leadership, BPO, Call Center, Vendor Management, Outsourcing, Performance Management, CRM, Customer Satisfaction, Call Centers, Process Improvement, Customer Experience, Service Delivery, Business Process..., Leadership
Education
Henry Ford Community College 1974 — 1976
Bank of Tokyo-Mitsubishi UFJ (Canada) November 2014 - Present
Bank of Tokyo-Mitsubishi UFJ (Canada) January 2013 - October 2014
Pareto December 2012 - January 2013
Pareto November 2011 - December 2012
IQT, Ltd May 2011 - July 2011
Mastermind LP September 2005 - May 2011
Aditya Birla Minacs January 2011 - April 2011
Skills
HRIS, ADP Payroll, PeopleSoft, Microsoft Excel, Outlook, Team Leadership, Employee Relations, Data Entry, Onboarding, Recruiting, Microsoft Word, Screening, Time Management, Benefits Administration, Lawson HRIS, POS, Microsoft Office, Interpersonal Skill, Coaching, Applicant Tracking..., Employee Benefits, Deferred Compensation, Human Resources, Customer Service, Training
Education
Durham College 2009 — 2012
Advanced Diploma, Business Administration; Human Resources Management-Advanced
George Brown College 2007 — 2009
Hospitality, Business and Hospitality Management
Aon Hewitt January 2014 - Present
Aditya Birla Minacs November 1999 - December 2013
Minacs August 2004 - July 2006
Minacs January 2004 - July 2004
Minacs August 2001 - December 2003
Minacs November 1999 - July 2001
The Hospital for Sick Children 1997 - 1999
SickKids Foundation 1995 - 1997
IBI Group August 1994 - July 1995
Weaver Simmons October 1988 - August 1994
Skills
Account Management, Operations Management, Budgeting, Contract Negotiation, BPO, Call Center, Customer Satisfaction, Strategic Planning, Pricing Strategy, Financial Analysis, Financial Modeling, Leadership, Budgets, Process Improvement, Vendor Management, Business Development, Cross-functional Team..., Workforce Management, Contact Centers, Customer Retention, Call Centers, Management, CRM, Service Delivery, Outsourcing, Business Planning, Customer Experience, Forecasting, Business Analysis, Team Leadership, Analysis, New Business Development, Team Management, Project Planning, Performance Management, Business Process..., Call Center Development, Offshoring, Inbound Marketing, P&L Management
Education
Laurentian University/Université Laurentienne 1989 — 1994
HBCOMM
The Minacs Group June 2014 - Present
Aditya Birla Minacs April 2013 - Present
Aditya Birla Minacs July 2012 - April 2013
Verizon Wireless November 2011 - September 2012
Verizon Wireless February 2008 - September 2011
Verizon Wireless October 2002 - February 2008
Skills
Call Center, Customer Experience, Customer Satisfaction, Workforce Management, Customer Retention
Education
Davenport University
Business Administration and Management, General
Diggindabeatz LLC January 2013 - Present
Aditya Birla Minacs 2013 - Present
Diggindabeatz LLC January 2011 - Present
StarvinRtistEnt. 2007 - Present
NAPA Auto Parts August 2010 - March 2013
Citi Trends October 2008 - February 2009
Bill Snethkamp Chrysler Dealership May 2004 - February 2007
Murry's auto parts June 2003 - June 2004
Triple E Utilities 2002 - 2003
Pat's bumper services and auto repair 2001 - 2002
Skills
Auto Parts, Parts Ordering, Automotive Parts, Management, Retail Category..., Inventory Management, Inventory Control, Invoicing, Automotive Repair, Retail Automotive, Automotive Engineering, Technical Support, Vehicle Maintenance, Drive Test, Prototype, Retail Sales, Forklift Operator, Reports, Repos, Repossessions, Utility Locating, Store Management, Store Operations, New Store Openings, Stock Control, Stock Management, Mechanical Testing, Mechanics, Shipping, UPS Shipping, Valet Parking, Accounts Receivable, Account Management, Sales Management, Sales, Baggage Handling Systems, Security, Bartending, Bar Management, Utilities Management, Customer Service, Service Delivery, Service Management, Website Development, Web Design, Web Analytics, Web Services, Graphic Design, Search Analysis, Consulting
Education
Professional Bartending School 1995 — 1995
Certification, bartending & bar management
MCI - Michigan Career Institute 1994 — 1994
State Certified, Automobile/Automotive Mechanics Technology/Technician
Eastern Michigan University 1992 — 1994
Business Administration, Management and Operations
Southwestern High School 1988 — 1992
Diploma, General Studies/Business
Art Van Furniture February 2013 - Present
Aditya Birla Minacs September 2012 - February 2013
The Home Depot January 2008 - September 2011
Farmer Jack November 2001 - July 2007
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Social Media, Research, Event Planning, Sales, Data Entry, Social Networking, Facebook, Telephone Skills, Inventory Management, Retail
Education
Oakland Community College 2012 — 2014
Grand Rapids Community College 2011 — 2012
Cultural Anthropology
Davenport University-Eastern Region 2001 — 2002
Computer Information Systems
Aditya Birla Minacs 2012 - Present
Lowe's Home Improvement August 2012 - December 2012
Lowe's Home Improvement April 2011 - September 2011
The Home Depot October 2007 - February 2011
Education
Henry Ford Community College 2008 — 2012
Associate's degree, Business Administration and Management, General
Bartending and Casino Academy 2013 — 2013
fye for your enterprise November 2011 - January 2012
Aditya Birla Minacs January 2011 - June 2011
Express Employment Professionals - Roseville, Michigan October 2010 - December 2010
Skills
Product Development, Call Center
Education
Everest Institute-Southfield 2009 — 2010
Technical Diploma, Computer Technology/Computer Systems Technology
Royal LePage Terrequity Realty April 2015 - Present
Tobias Hospitality Consulting July 2008 - Present
Druxy's ROM Cafe at The Royal Ontario Museum September 2013 - January 2014
Donalda Club March 2012 - September 2013
Aditya Birla Minacs February 2009 - June 2010
Fairmont Hotels and Resorts 2010 - 2010
Druxy's Famous Deli May 2007 - July 2008
Delta Hotels 2005 - 2005
Sheraton 2004 - 2005
University of Toronto 2003 - 2004
Skills
Restaurants, Food & Beverage, Food, Banquets, Menu Development, Management, Customer Service, Food Service, Catering, Hotels, Event Planning, Hospitality, Sales, Marketing, Teamwork, Hospitality Industry, Event Management, Public Relations, Time Management, Meeting Planning, Team Building, Corporate Events, Social Media, Leadership, Trade Shows, Culinary Skills, Operations Management, Coaching, Retail, Front Office, Training, Hospitality Management, Restaurant Management, Tourism, Customer Satisfaction, Revenue Analysis, Purchasing, Marketing Strategy, Budgets, Fine Dining, Employee Training, Strategy, Hotel Management, Resorts, Social Media Marketing, Marketing Communications, Yield Management, Pre-opening, Recruiting, Process Scheduler
Education
George Brown College
Hotel Management
Ontario Real Estate College
Real Estate
Johnson & Johnson October 2012 - Present
Johnson & Johnson February 2011 - October 2012
OLG June 2008 - February 2011
Aditya Birla Minacs December 2006 - June 2008
Aditya Birla Minacs September 2005 - December 2006
Aditya Birla Minacs March 2005 - September 2005
Priszm April 2003 - April 2005
Morneau Sobeco June 2001 - January 2003
Morneau Sobeco January 2000 - June 2001
Marsulex Inc. 1999 - 2000
Education
Durham College 1999 — 2000
Post-Diploma Human Resources Management Certificate Program, Co-op Option
King's University College 1995 — 1999
BA, Psychology
Aditya Birla Minacs February 2008 - September 2009
Skills
Texturing, Zbrush
Education
Humber College 2009 — 2010
Apple
International Academy of Technology
Ford Motor Company January 2013 - Present
FastSwitch July 2010 - January 2013
Aditya Birla Minacs July 1998 - November 2009
Minacs 1998 - 2009
Phoenix Group 1998 - 2000
Stroh Brewery Company July 1997 - July 1998
Arbor Drugs(CVS) September 1995 - June 1997
Regal Plastics Co Inc March 1995 - September 1995
UCS Solutions February 1992 - February 1995
GRI February 1988 - February 1992
Education
Ferris State University 1982 — 1987
BS, Industrial Electronics-Production Management
Revera Inc. January 2008 - Present
Aditya Birla Minacs December 2006 - December 2007
Starwood Hotels & Resorts November 2004 - December 2006
Humber River Regional Hospital 1998 - 2004
Skills
Human Resources, Deferred Compensation, Labor Relations, Change Management, Organizational..., Leadership Development, Employee Relations, Performance Management, Succession Planning, HRIS, Talent Management, Employee Engagement
Education
Harvard Business School 2014 — 2014
Certificate, Leadership Best Practices
Humber College
Certificate, Employee Benefits
University of Toronto
Master of Industrial Relations, Human Resource Management & Industrial Relations
York University
Honours B.A., Economics
Robert Half August 2013 - Present
Sheridan College January 2012 - Present
Crowe Soberman, formerly Soberman LLP, Chartered Accountant March 2011 - December 2011
Mersen Canada Mississauga Inc. (Formerly Ferraz Shawmut & R-Theta Thermal Solutions Inc.) June 2010 - September 2010
Aditya Birla Minacs January 2008 - July 2008
Magnum Food Brokers Inc, Food & Beverage Show (International Centre February 2007 - February 2007
East2West Group February 2005 - August 2005
Wendys Restaurant June 2001 - December 2002
Brampton Sports and Recreation Centre December 2001 - May 2002
Skills
Customer Service, Restaurants, Event Planning, Microsoft Office, Microsoft Office 2007, Internet Explorer, PowerPoint, Excel, Data Entry, Word, Event Management, Photocopier, Administration, Teamwork, Purchase, Inventory Management, Research, Purchasing, Fax, Problem Solving, Customer Relations, Time Management, Scheduling, Accounting, English, Public Speaking, Social Media, Administrative Support, Planning, Windows, Documentation, Writing, Editing, Fundraising, Microsoft Access, Express Scribe, York-Med, Document Processing, E-billing & Scheduling, Supervisory Management, Medical Transcription, Medical Billing, Medical Terminology, Business English, Filing, Microsoft Word, Medical Documents and..., Microsoft Excel, Leadership, Process Scheduler
Education
Sheridan College 2012 — 2014
Diploma, Office Administration Medical
Sheridan College 2012 — 2013
Medical Office Assistant/Specialist
Humber College 2004 — 2007
Hospitality Administration/Management
Humber Institute of Technology and Advanced Learning 2004 — 2007
Travel & Hospitality Diploma, Hospitality & Recreation & Tourism
St Augustine Secondary School 2000 — 2004
O.S.S.D, 9-12
Centennial Senior Public School 1997 — 2000
Diploma, 7-8
Morton Way 1990 — 1996
Diploma, Junior Kindergarden till Grade 5
Dell July 2014 - Present
The Evanov Radio Group March 2014 - April 2014
Avaya June 2011 - December 2012
MyZone Computers January 2011 - June 2011
TeleTech October 2009 - September 2010
Aditya Birla Minacs May 2005 - December 2007
Future Shop October 2004 - April 2005
Computers for Schools May 2004 - October 2004
Stream Global Services August 2000 - February 2002
Skills
Technical Support, TCP/IP, Radio Host, Radio Producer, Creative Writing, Radio Broadcasting, Computer Repair, Songwriting, Singing, Mac OS, Linux, Adobe Audition, Voice Over, Social Media, Radio, Hardware
Education
Loyalist College 2013 — 2014
Radio Broadcasting, 4.0
Aditya Birla Minacs July 2013 - Present
Walmart March 2008 - August 2012
RadioShack July 2005 - March 2007
ActionLink November 2004 - June 2005
Skills
Call Centers, Customer Service, Wireless Networking, Electronics
Education
Davenport University
Computer and Information Systems Security/Information Assurance
Gordon Food Service February 2011 - Present
Michigan Army National Guard October 2010 - Present
Aditya Birla Minacs March 2013 - September 2013
Skills
Customer Service, Security Clearance, Microsoft Office, Microsoft Excel, Microsoft Word, Military Operations, Military, Adobe Design Programs, Adobe Creative Suite, Case Managment, Sales Operations, PowerPoint, Team Leadership, Teamwork, Close Attention to..., Listening to customers, Social Listening
Education
Macomb Community College 2010 — 2016
Bachelor of Applied Science (B.A.Sc.), Communication and Media Studies
Morley Companies, Inc. May 2009 - Present
Aditya Birla Minacs May 2002 - May 2009
TechTeam Worldwide September 1994 - May 2001
Loral Aerospace May 1987 - September 1994
Skills
Project Management, Management, Team Leadership, Troubleshooting, Training, Software Documentation, Leadership
Education
Macomb Community College 1991 — 1994
Information Technology
Watermark Insurance Services December 2013 - Present
Watermark Insurance Services July 2013 - December 2013
HireRight May 2012 - July 2013
Kroll Background Screening Canada March 2011 - May 2012
Aditya Birla Minacs June 2010 - March 2011
Skills
Healthcare, Employee Benefits, Microsoft Office, Process Improvement, Software Documentation, Customer Service, Microsoft Word, Telephone Skills, Multi Tasking, Time Management, Data Entry, Social Media, Teamwork
Education
Lakehead University 2005 — 2010
Notre Dame Catholic Secondary School 2001 — 2005
Ontario Secondary School Diploma (O.S.S.D)
St.Catherines of Siena Catholic Elementary School 1991 — 2001
Chrysler Group LLC September 2013 - Present
Quicken Loans April 2013 - Present
Next Level 2 Corporation July 2007 - Present
Micro Center December 2012 - April 2013
Aditya Birla Minacs April 2011 - June 2011
The Pod Drop July 2010 - November 2010
Kelly Services September 2007 - February 2008
Advanced Communications, Inc. October 2005 - December 2006
United States Postal Service May 2005 - September 2005
Skills
Adobe Creative Suite, Mac OS X, Microsoft Office, Apple Safari, Google Docs, Google Maps, Google Apps, C++, Firefox, Firefox Extensions, Google Chrome, Software Installation, Computer Hardware, Hardware Installation, Hardware Support, Computer Repair, Computer Proficiency, Windows 7, Windows Vista, Windows Mobile, Microsoft Windows 98, Android, iOS, iOS Jailbreak, Dell Computers, Dell Workstations, OS X
Education
Eastern Michigan University 2010 — 2015
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
General Motors January 2013 - Present
Aditya Birla Minacs December 2010 - December 2012
Campbell-Ewald October 1998 - August 2010
Campbell Ewald October 1998 - August 2010
Pioneer Engineering February 1984 - July 1996
Pioneer Engineering February 1984 - July 1996
Skills
Servers, Databases, Linux, SQL, System Administration, Operating Systems, Computer Hardware, HTML, Administration, Troubleshooting, Database Management, Problem Solving, Quality Assurance, Web Design, Database Administration, Word, Excel, Team Management, Microsoft Office, Oracle, MySQL, Microsoft Word, Database Admin, Microsoft Excel, Programming
Education
Davenport University 1998 — 2001
B.A., Business Administration, Magna-cum-laude, Business, CIS
Aditya Birla Minacs September 2012 - March 2013
AT&T March 2012 - June 2012
Greyhound Lines May 2011 - August 2011
Associated Community Services December 2010 - April 2011
AutoZone January 2010 - May 2010
Underground Station September 2009 - January 2010
City of Southfield: Beech Woods Rec December 2005 - March 2008
Kroger February 2007 - September 2007
Skills
Sketching, Photoshop, Drawing, Administrative..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Internet, Goal Oriented, Personal Development, People Skills, People-oriented, Connecting People, Young People, Customer Service, Customer Satisfaction, Customer Oriented, Customer Engagement, Personality, Persuasion, Computer Proficiency, Typing, Data Entry, Clerical Skills, Clerical, Retail Sales, Sales, Cash, Cashiering, Multi Tasking, Multimedia, Switchboard, Dispatching, Internal & External..., Call Centers, Telephone Skills, Team-oriented, Invoicing, Customer Retention, Cash Register, Inventory, Inventory Control, Multi-line Phone, Loss Prevention, Customer Experience, Oral
Education
DeVry University 2012 — 2014
n/a, Business, Management, Marketing, and Related Support Services, 93.5
Eastern Michigan University
Oakland Community College
Southfield High School
Diploma
TELUS November 2013 - Present
TELUS 2013 - 2015
Durham College 2013 - 2015
Durham College 2013 - 2015
Aditya Birla Minacs February 2007 - September 2012
Future Shop October 2007 - December 2009
Skills
Sales, Time Management, Account Management, Sales Management, Customer Service, Multi Tasking, Leadership, Team Building, Team Leadership, Leadership Development, Loyal, Communication, Computers, Technology, Flexibility, Dependable Team Player, CRM, Call Centers, Customer Retention, Customer Satisfaction, Management, Performance Management, PowerPoint, Microsoft Office, Teamwork
Education
Durham College 2013 — 2016
Bachelor's Degree, Business Administration, Management and Operations, College (N/A)
University of Toronto 2011 — 2012
Bowmanville High School 2002 — 2007
Thomson Reuters September 2006 - July 2009
Aditya Birla Minacs November 2004 - June 2006
Skills
Financial Markets, Derivatives, Capital Markets, Financial Analysis, Business Analysis, Analytics, Data Analysis, Investment Banking, Valuation, Microsoft Excel, Reuters 3000, Accounting, Fundamentals, M&A analysis, Data Mining, Corporate Strategy..., Thomson One Analytics, EDGAR, Amdocs Clarify, Seibel, Critical Infrastructure..., SAP FI/CO, Finance, CRM, Analysis, Team Management
Education
Fairleigh Dickinson University 2010 — 2013
MBA, Finance, General
St. Berchmans' College 1999 — 2002
B Com., Commerce
FieldSolutions May 2013 - Present
Aditya Birla Minacs December 2013 - June 2014
Tracy's King Crab Shack April 2013 - August 2013
Twisted Fish Co Alaskan Grill April 2013 - August 2013
Alaskan Hotel & Bar August 2011 - December 2012
Detroit Curling Club October 2007 - April 2011
PowerStream, LLC August 2004 - July 2009
Allegiance Telecom, Inc. September 2003 - September 2004
MSX International May 1999 - September 2003
BBDO Detroit (formerly Ross Roy Communications, Inter One Marketing) September 1995 - February 1999
Skills
B2B, Lead Generation, New Business Development, Account Management, Sales Management, Streaming Media, Salesforce.com, Negotiation, Team Building, Digital Media, Program Management, Team Leadership, Customer Service, Telecommunications, Advertising, Solution Selling, Event Management, SaaS, Customer Satisfaction, Management, CRM, Web Project Management, Multimedia Project..., Supervising Staff, Leadership, Staff Training, Product Marketing, Customer Relations, Video, Problem Solving, Budgeting, Consultative Selling, Microsoft Office, Online Marketing, Marketing Communications, Content Management, B2C, Guest Satisfaction, Wine Knowledge, Food Service Management, Hospitality Management, Hospitality Industry, Travel Management, Food & Beverage, CPFM, Alcoholic Beverages, Alcohol Awareness, Responsible Service of..., Human Resources, HRIS
Education
Northwood University 1990 — 1992
Two years of study in Business Administration and Management
Lansing Community College 1989 — 1990
Two Years of study
Lawrence Technological University 1987 — 1989
Two years of study
Wattpad October 2014 - Present
American Express August 2014 - Present
Aditya Birla Minacs 2013 - July 2014
Universite de Moncton September 2012 - May 2014
CKUM September 2012 - April 2014
Skills
Translation, Microsoft Office, French, Radio, Editing, Social Media, Proofreading, Creative Writing, Public Speaking, Radio Broadcasting, Television, Press Releases, Blogging, Public Relations, Social Networking, Journalism, Facebook, Multilingual, Photography, Work Under Minimal..., working under pressure, Prioritize Workload, active listenning, Stress Management
Education
Universite de Moncton 2012 — 2014
Bachelor's degree, Translation
Houston Community College 2011 — 2012
two semesters, Sociology
Universite de Lome 2005 — 2009
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics
CIBC June 2014 - Present
Brigholme Interiors Group January 2013 - December 2013
Joanne O'Neill Consulting July 2009 - November 2013
Fidelity Investments November 2005 - July 2009
The Power of Women/Kids at Play Inc. October 2003 - August 2005
Aditya Birla Minacs September 1999 - October 2003
North Direct Response, Toronto, Ontario September 1997 - February 1999
Skills
Event Management, Entertainment, New Business Development, Sponsorship, Music, Marketing, Print Management, Leadership, Cross-functional Team..., CRM, Management, Program Management, Furniture, Budgets, Business Process..., Marketing Strategy, Office Management, Project Management, Public Relations, Strategy
Education
Durham College 2001 — 2003
Master Certificate, Atocrates Project Management
Fidelity Investments - Six Sigma 2007 — 2009
Green Belt Certification, Six Sigma
T-Mobile (Wireless Vision) April 2014 - Present
PCS Mobile Solutions September 2013 - April 2014
Aditya Birla Minacs May 2013 - August 2013
Best Buy June 2012 - May 2013
Skills
Mobile Devices, Sales, Retail Technology, Electronics Repair, Customer Experience, Customer Retention, Customer Satisfaction, Sales Operations, Direct Sales, Retail Sales, Sales Process, Store Management, Account Management, Selling, Sales Management, Merchandising, Marketing
Education
Macomb Community College 2012 — 2013
Marketing
Chippewa Valley High school 2009 — 2010
All in a Days Play June 2015 - July 2015
CODERED solutions June 2014 - October 2014
Aditya Birla Minacs March 2011 - May 2011
Skills
Java, C++, HTML, Objective-C, SQL, Microsoft Office, CSS, Programming, PHP, JavaScript, Game Programming, Game Development, Time Management, Team Building
Education
Digipen Institute of Technology 2015 — 2017
Master’s Degree, Computer Science
RamRao Adik Institute of Technology 2011 — 2015
Bachelor’s Degree, Computer Engineering, Overall aggregate of 58%
Bombay Scottish School
Aditya Birla Minacs January 2008 - July 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Management, Operations Management, Performance Management, Process Improvement, Team Leadership, Training, BPO, Mentoring, Outsourcing, Telecommunications, Troubleshooting, Vendor Management, Workforce Management
Education
Huston-Tillotson University 2014 — 2016
Special Education /Minor Mathematics
NSF International March 2015 - Present
Stefanini November 2013 - March 2015
Kelly IT Resources February 2013 - June 2013
Quicken Loans June 2012 - January 2013
Ford Motor Company February 2012 - June 2012
Aditya Birla Minacs February 2011 - January 2012
Burroughs Payment Systems July 2010 - October 2010
Macy's November 2009 - July 2010
Home and Building Association of Greater Grand Rapids February 2010 - May 2010
Skills
Lead Generation, Customer Service, Sales, Social Networking, Selling, Applicant Tracking..., Talent Acquisition, Onboarding, Recruiting, New Business Development, Sourcing, Interviews, Training, Time Management, Microsoft Office, Screening, Hiring, PowerPoint, Event Planning, Team Building
Education
Grand Valley State University 2006 — 2010
Bachelor of Arts (B.A.), Advertising and P.R.
Ducker Worldwide October 2014 - Present
Aditya Birla Minacs July 2012 - October 2014
Kelly Services February 2012 - April 2012
Detroit Business Consulting May 2011 - June 2011
National Society of Black Engineers September 2010 - April 2011
Subway April 2010 - April 2011
Grand Rapids Art Musuem May 2010 - August 2010
Skills
Facebook, Communication, Customer Service, Customer Satisfaction, Oral & Written..., Social Media, English language skills, Service Orientation, Public Relations, Social Networking, Reading Comprehension, Information Organization, Social Media Marketing, Time Management, Microsoft Office, Nonprofits, Teamwork, Editing, Microsoft Word, Marketing, Research, AP Style, Creative Writing, Newsletters, Public Speaking, Leadership, Writing, Sales
Education
Central Michigan University 2013 — 2015
Master of Science (MS), Human Resources Management/Personnel Administration, General, 3.85
Grand Valley State University 2007 — 2011
Bachelor of Science, Advertising and Public Relations; Public Relations
eSentire Inc. May 2015 - Present
eSentire Inc. September 2014 - April 2015
eSentire Inc. September 2013 - August 2014
MicroAge May 2013 - September 2013
NCI Secured Intelligence January 2013 - April 2013
MicroAge May 2012 - August 2012
Black Diamond Golf Club May 2011 - September 2011
Aditya Birla Minacs May 2010 - November 2010
Skills
Linux Server, Windows Server, Windows 7, Penetration Testing, Risk Management, Network Security, Computer Forensics, FTK, EnCase, Linux Desktop, Cisco IOS, Cryptography, Perl, VMware, IT Security Policies, SSH, OpenVPN, SSL Certificates, Metasploit, Nessus, Nmap, Team Management, Project Planning, Criminal Law, Threat Analysis, Computer Security, Computer Hardware, Cisco Routers, Linux, Information Security, Backtrack, Information Security..., Vulnerability Assessment, Troubleshooting, Networking
Education
Fleming College 2010 — 2013
Ontario College Advanced Diploma, Computer Security and Investigations
General Motors January 2015 - Present
Morley May 2009 - June 2014
Aditya Birla Minacs May 2000 - May 2009
Village Ford 1996 - May 2000
Skills
Automotive, Customer Satisfaction, Microsoft Excel, Process Improvement, Troubleshooting, Continuous Improvement, Project Management, Team Building, Engineering, Systems Engineering
Education
Henry Ford Community College 1993 — 1996
Associate’s Degree, Automotive Service
Thurston 1989 — 1993
Aditya Birla Minacs May 2013 - Present
Shelby Nursing Center September 2011 - September 2012
Andrews International May 2011 - September 2011
Tricon Security formerly RSIG Security, Inc July 2010 - September 2011
Henry Ford Health System March 2008 - March 2010
Arcadia Metrostaff September 2004 - March 2008
Pinkerton Government Services September 2000 - February 2001
Skills
Nursing, Phlebotomy, EKG, Healthcare, Hospitals, Wound Care, Security, Customer Service, Medicine, Criminal Justice, Cpr Certified, Treatment, Emergency Management, First Aid, Event Management, Leadership
Education
Capella University 2013 — 2016
Master of Science (M.S.), Department of Homeland Security
ITT Technical Institute 2011 — 2012
Bachelors, Criminal Justice
ITT Technical Institute 2008 — 2010
Associates, Criminal Justice
Everest Institute 2006 — 2007
Diploma, Medical Assistant
Macomb Community College 1999 — 2000
Diploma, Administrative Technology
Rogers Communications April 2013 - Present
Rogers Communications July 2009 - January 2012
Yellow Pages Group / Groupe Pages Jaunes – Canada September 2008 - July 2009
Aditya Birla Minacs September 2006 - August 2008
Skills
Highly Ambitious, Leadership Development, Team Leadership, Exceptional Listener, High Analytical Skills, Computer-literate..., Outstanding..., Goal Orientation, Driven By Results, Highly resourceful, Innovativeness, Customer Satisfaction, Coaching, Leadership, Management, Teamwork, Call Centers, Customer Experience, Customer Service, Training, Sales, Customer Retention
Education
Durham College 2011 — 2013
Certificate, Teaching and Training Adults
Durham College 2004 — 2005
Diploma, Legal Professions and Studies
Ford Motor Company May 2015 - Present
Ford Motor Company July 2013 - Present
Aditya Birla Minacs July 2011 - May 2013
Eurest Services August 2010 - April 2011
UPS April 2008 - December 2008
General Motors July 2006 - July 2007
Skills
Multi Tasking, Problem Solving, Workforce Management, Real Time Monitoring, Management, Customer Service, Customer Satisfaction, Call Centers, Technical Support, Troubleshooting, Microsoft Office, Data Entry, Microsoft Excel, Windows, Microsoft Word, PowerPoint, Access, Coaching, Leadership, Performance Management, Time Management, Six Sigma, Process Improvement, Team Leadership, Supply Chain, Social Networking, Social Media, Event Planning, Analysis
Education
Cass Technical High School 2002 — 2006
Diploma, Human Services, General
Kettering University 2006 — 2009
Industrial Engineering
The Beauty Depot LLC July 2015 - Present
MotorCity Casino Hotel May 2014 - Present
Aditya Birla Minacs March 2013 - July 2013
Quicken Loans June 2012 - May 2013
Baronette Renaissance Hotel January 2010 - March 2012
Detroit Marriott at the Renaissance Center March 2007 - December 2009
Skills
Customer Service, Event Planning, Event Management, Customer Satisfaction, Leadership, Time Management, Hospitality, Training, Hospitality Industry, Hospitality Management, Front Office, Banquets, Pre-opening, Hotel Management, Hotels, Team Building, Microsoft Office, Management, Sales, Social Networking, Resorts, Public Relations
Education
Davenport University 1996 — 1998
North American Bancard June 2015 - Present
Aditya Birla Minacs April 2013 - April 2015
Compuware Corporation September 2011 - April 2012
MasterCard Advisors July 2005 - July 2007
MasterCard Advisors July 2005 - July 2006
American Express Business Finance February 2002 - April 2005
Compaq Computers October 2000 - October 2001
Price Waterhouse Coopers 1998 - October 2000
MCI Telecommunications April 1994 - 1998
MCI Corporation 1996 - 1997
Skills
Business Analysis, Creative Problem Solving, Problem Analysis, Communication, Attention To Detail, Customer Facing, Building Customer..., Instructional Design, Special Projects, Salesforce.com, 6 Sigma, Learning Management..., Customer Service, Forward thinking, Commitment to Quality, Rainmaker, SAP R/3, Process Improvement, Projects, CRM, Six Sigma, Customer Experience..., Enterprise Software, Business Process, Leadership, Management Consulting, Management, Change Management, Training, Project Management, Budgets, Project Planning, Employee Training, Call Centers, Consulting, Strategy, Integration, Business Process..., Team Leadership, Business Intelligence
Education
Judson College 1990 — 1994
BA, Business Management
Southwestern High School 1984 — 1988
Diploma, College Prep
Pitney Bowes Call Centre / Manpower January 2014 - January 2014
Aditya Birla Minacs September 2013 - September 2013
Total Remote Services August 2011 - September 2013
Agincourt Nissan January 2013 - July 2013
Canspec Building Services 2012 - 2012
Snohomish Secondary 2001 - 2003
Puppetworks June 1998 - May 2000
Discount Car & Truck Rentals 1992 - 1993
State Farm Insurance Head Office (formerly in Scarborough, Ont.) 1992 - 1992
City Buick Pontiac Cadillac Ltd. 1992 - 1992
Skills
Common Sense, Virtual Assistance, Customer Service, Listening to customers, Customer Support, Customer Experience, Customer Oriented, Customer Satisfaction, Call Centers, Administrative..., Sympathetic, Calm, Empathy, Data Entry, Online Data Entry, Communication Skills, Baking, Typing, Editing, Proofreading, Auditing, Accounts Receivable, Accounts Payable, Online Research, Receptionist Duties, Cold Calling, Volunteering, Bookkeeping, Policy Clerk, Door to Door, Computer Operator, Packaging, Telemarketing, Waitressing, Hostess, Cashier, Dropbox, Document Creation
Education
George Brown College
Graphic Design
Woburn C.I.
Aditya Birla Minacs July 2013 - Present
Gyro Creative January 2011 - Present
pulse220 March 2009 - Present
wordsmithology January 2000 - Present
Wordsmithology January 2000 - January 2013
Clear!Blue Communication April 2006 - March 2008
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, English
Education
Lawrence Technological University
Bachelor of Science, Technical Communication
General Motors March 2015 - Present
General Motors April 2013 - March 2015
Aditya Birla Minacs December 2011 - April 2013
Auction Systems Auctioneers and Appraisers September 2008 - May 2009
Glendale Elementary School District #40 August 2006 - May 2008
Skills
Customer Service, Public Speaking, Marketing, Fundraising, Office Administration, Coordination, Administrative Work, Teamwork, Administrative..., Time Management, Data Entry, Dance, Office Management, Event Management, Database Administration, System Administration, PowerPoint, Microsoft Office 2007, Outlook, Microsoft Office, Leadership, Event Planning, Social Media
Education
Eastern Michigan University 2000 — 2006
Bachelor, Science
Team Detroit August 2007 - Present
R*Works January 2004 - November 2006
General Motors June 2002 - September 2003
Aditya Birla Minacs April 1999 - November 2001
MARS Advertising February 1997 - April 1999
Team Y&R January 1995 - February 1997
Skills
Analytics, Advertising, Marketing Strategy, Marketing, Relationship Marketing, Interactive Marketing
Education
Eastern Michigan University 1993 — 1994
Bachelor of Business Administration (BBA), Marketing and Advertising
Eastern Michigan University 1986 — 1991
Bachelor of Science (BS), Telecommunications / Radio and Television Broadcast
DeLaSalle Collegiate
BlackBerry June 2015 - Present
BlackBerry February 2015 - May 2015
BlackBerry September 2008 - January 2015
BlackBerry August 2006 - September 2008
Minacs May 2006 - August 2006
Minacs January 2005 - May 2006
Aditya Birla Minacs March 2003 - December 2004
Citi November 2000 - August 2002
Skills
Call Center, Operations Management, Employee Engagement, Customer Service, Human Resources, Quality Assurance..., Quality Management, Change Management, Leadership, Management, Sales, Strategic Planning, IT Management, New Site Development, Project Management, Employee Management, Technical Leadership, training delivery and..., Team Leadership, Cross Functional Team..., Team Building, Coaching, Customer Experience..., Customer Experience, Technical Support, Technical Recruiting, International..., Virtual Teams, Social Media, Corporate Social Media, KT, Cross-functional Team..., Training Delivery, Kepner-Tregoe, Carrier Relationship..., Vendor Management, Blackberry, Telecommunications, Recruiting, Call Centers, Performance Management, Budgets, Technical Staff..., Customer Service M, Analysis, Service Delivery, Project Planning, Personnel Management, Hiring, Mentoring
Education
Fanshawe College 2001 — 2002
Human Resources Management Certifficate, Human Resources
University of Ottawa / Université d'Ottawa 1995 — 1999
Bachelor of Social Science, Political Science
ChannelNet July 2013 - Present
ReviewWorks November 2006 - July 2013
ReviewWorks March 1998 - November 2006
Park West Gallery October 1997 - March 1998
Aditya Birla Minacs 1991 - 1997
Skills
Cost Analysis, Microsoft Dynamics, HR Policies, General Ledger, Accounting, Accounts Receivable, Accounts Payable, Payroll, Process Improvement, Financial Analysis, Reconciliation, Account Reconciliation, Insurance, Financial Reporting, Employee Benefits, Finance, Budgets, Invoicing, Benefits Administration, Cash Flow, Great Plains Software, Fixed Assets, Financial Statements, Business Planning, Strategic Planning
Education
Walsh College 2002 — 2005
MBA
Lawrence Technological University 1988 — 1991
BSBA
Flagstar Bank August 2012 - Present
Aditya Birla Minacs October 2011 - August 2012
Aditya Birla Minacs August 2010 - October 2011
Capella Education Company 2006 - 2008
Skills
World Class Customer..., Quality Assurance, Coaching Staff, Analysis, Coaching, Customer Service, Call Centers, Training, Employee Training, Customer Support, Quality Auditing, Performance Management, Quality Center, Call Center Development
Education
University of Michigan-Dearborn 2001 — 2005
Bachelor of Arts (B.A.), Psychology
Freie Universität Berlin 2004 — 2004
German Studies
Flat Rock High School
The Minacs Group August 2013 - October 2015
Aditya Birla Minacs March 2013 - August 2013
Integrity Staffing Solutions September 2012 - December 2012
Aaron's, Inc March 2010 - September 2012
Skills
Recruiting, Customer Service, Employee Relations, Sales, Retail, Account Management, Sales Management, Customer Satisfaction, Store Management, Cold Calling, Merchandising, Management, Inventory Management, Loss Prevention, Team Building, Profit, Hiring, Customer Experience, Store Operations, Pricing, Retail Sales, Interviews, Sourcing, Human Resources, Inventory Control, Customer Retention, New Hire Training, Temporary Placement, Job Fairs, Telephone Skills, Cashiering, Talent Acquisition, New Hire Orientations, POS, Building Relationships, Purchasing, Driving Results, Visual Merchandising, Behavioral Interviewing, Staffing Services, New Store Openings, Onboarding, Screening Resumes, Hiring Employees, Temporary Staffing
Education
Fortis College
Highland Springs High School
Aditya Birla Minacs January 2000 - Present
Workhorse Custom Chassis November 1998 - December 1999
General Motors - GMC Truck Division June 1980 - July 1995
Skills
Customer Satisfaction, Vehicles, Automotive
Education
Lawrence Technological University
B.S., Industrial Management
Bite Beauty March 2014 - Present
Aditya Birla Minacs September 2010 - March 2014
mohawk College 2009 - 2010
Osiris Therapeutics March 2008 - March 2009
Lycoming College August 2007 - December 2007
Lycoming College, Biology Dept June 2007 - December 2007
Clean Water Institute May 2007 - August 2007
Skills
Life Sciences, Biotechnology, Microbiology, GMP, FDA, Good Laboratory..., Aseptic Technique, Aseptic Processing, Quality Assurance, Customer Service, Good Documentation..., Microscopy, Quality Control, Data Analysis
Education
Lycoming College 2004 — 2008
BSc., Biology
Mohawk College
B.Sc, Biotechnology
Ekagrata Inc. 2006 - Present
ReichmannHauer Capital Partners February 2006 - Present
Business Development Bank of Canada July 2008 - Present
Aditya Birla Minacs 2006 - 2011
Black Photo Corporation 2007 - 2009
McKinsey & Company 1999 - 2006
Schlumberger Geco-Prakla 1997 - 1998
Geco-Prakla 1995 - 1998
Halliburton/HLSI 1992 - 1995
Skills
Business Building, Corporate Turnarounds, Business Strategy, M&A experience, International Business, Joint Ventures, Organizational..., Crisis Management, Corporate Finance, Turn Around Management, Business, Strategy, Entrepreneurship, Investments, Corporate Development, Executive Management, Mergers & Acquisitions, Management, Telecommunications, Capital Markets, Finance, Financial Services, Leadership, Start-ups, Venture Capital, Business Transformation, Management Consulting
Education
INSEAD 1998 — 1999
MBA
Indian Institute of Technology (IIT) 1988 — 1992
B.Tech
Indian Institute of Technology, Kanpur 1988 — 1992
B. Tech
WG Nixon Enterprises Inc. September 2012 - Present
Loblaw Companies Limited November 2011 - June 2012
Transcom July 2010 - November 2011
WG Nixon Enterprises Inc. February 2009 - July 2010
Aditya Birla Minacs October 2003 - December 2008
Millennium Care July 2000 - October 2003
Epost September 1999 - July 2000
AIC October 1998 - September 1999
Westaim May 1998 - October 1998
Datacore Systems Inc. March 1997 - May 1998
Skills
Vulnerability Management, Qualys, ITIL, IT Service Management, IT Management, Disaster Recovery, Governance, Outsourcing, Vendor Management, Security, Management, Change Management, PMO, COBIT, Incident Management, Integration, Information Technology, IT Audit, ISO 27001, Business Continuity, IT Outsourcing, CISA, Service Delivery, Information Security..., Service Management, System Deployment, IT Operations, Infrastructure, Enterprise Software, IT Strategy, IT Governance, BPO, Data Center, Business Process, Risk Management, Solution Architecture, ISO 20000, Service Desk, Deployment, Network Security, IT Solutions, PCI DSS, Auditing
Education
DeVry Institute of Technology 1994 — 1997
B.Sc, Computer Information Systems
Ally Financial Inc. December 2014 - Present
Aditya Birla Minacs January 2012 - December 2014
Aditya Birla Minacs January 2012 - December 2014
Aditya Birla Minacs January 2012 - December 2014
NTT DATA - Keane January 2011 - January 2012
NTT DATA - Keane September 2008 - January 2012
NTT DATA - Keane October 2006 - January 2012
Minacs January 2002 - October 2006
Skills
Project Management..., Information Technology..., ITIL, Program Management, Management, Disaster Recovery, Project Management, Leadership, PMP, Budgets, Software Documentation, Databases, Vendor Management, Team Management, SDLC, Process Improvement, Business Analysis, Requirements Analysis
Education
Macomb Community College 2006 — 2009
Associate, Accounting
University of Detroit Mercy 1998 — 2001
Home Data ArchitectMinacs2001 - 2008
Aditya Birla Minacs 2001 - 2008
Education
Lawrence Technological University 1960 — 1970
Minacs Marketing Solutions June 2008 - Present
Aditya Birla Minacs May 2002 - June 2008
EDS January 2000 - May 2002
EDS January 1996 - January 2000
Skills
Program Management, Leadership, Management, Call Centers, Call Center, Project Management, Contact Centers, Team Leadership, BPO, Performance Management, Vendor Management, Outsourcing, Process Improvement, New Business Development, Workforce Management, Account Management, Service Delivery, Transition Management, Training, Business Analysis, Change Management, Employee Engagement, CRM, Business Process..., Customer Experience, Customer Satisfaction, Operations Management, Team Management, Strategic Planning, Global Strategy..., Quality Assurance, Six Sigma
Education
Ferris State University 1992 — 1996
Bachelor of Science, Automotive and Heavy Equipment Management
Mott Community College 1992 — 1996
Aditya Birla Minacs February 2013 - November 2013
Aditya Birla Group August 2010 - February 2013
Comcast October 2006 - July 2008
Apple Retail 2007 - 2008
Skills
Telecommunications, VoIP, Telephony, Pre-sales, Active Directory, Windows Server, IT Operations, Vendor Management, Service Delivery, Computer Hardware, Servers, ITIL, Network Administration, Operating Systems, Switches, Network Security
Education
ITT Tech 2005 — 2007
Associate of Science (A.S.), Information Technology
ITT Technical Institute-Canton 2005 — 2007
Accenture July 2015 - Present
Aditya Birla Minacs October 2013 - September 2014
Fujitsu March 2013 - September 2013
HP Enterprise Services January 2005 - October 2012
EDS Corporation January 2001 - January 2005
EDS Corporation January 1997 - January 2000
EDS Corporation January 1984 - January 1999
GM Corporation January 1978 - January 1983
Skills
Cloud Computing, Client Liaison, Contract Negotiation, Sales Process, Business Process, IT Outsourcing, High Tech, Manufacturing, Sales Management, Consulting, IT Strategy, Data Center, Vendor Management, Strategy, Business Development, IT Service Management, Outsourcing
Education
Kettering University 1973 — 1978
B.Sc. ME, Mechanical/Electrical Engineering
General Motors July 2013 - Present
Aditya Birla Minacs October 2010 - June 2013
All About Technology, Inc December 2008 - April 2009
Vision Information Technologies, Inc December 2007 - April 2008
Bartech Group, Inc / Long Insurance Services, LLC November 2003 - August 2007
Stefanini, Inc. (Formerly TechTeam Global, Inc.) November 1997 - May 2003
Skills
Servers, Troubleshooting, Help Desk Support, VPN, Technical Support, XP, Hardware, Networking, Printers, Software Installation, Active Directory, Windows, Access, Windows 7, Operating Systems, Computer Hardware, DHCP, DNS, Windows Server, Software Documentation, System Administration, Network Administration, BMC Remedy, Windows XP, VMware
Education
Global Information Technology 2008 — 2010
Network Engineering Professional Training
Integrated Information Services 2001 — 2001
MCSE Training
University of Phoenix 2000 — 2000
A+ Certified Technician Training
Davenport University 1989 — 1992
Bachelor of Business Administration, Computer Information Systems
Highland Park Community College 1986 — 1987
Associate, General Studies
AMI Strategies January 2015 - April 2015
Wayne State University Physician Group (UPG) July 2013 - October 2014
Twiss & Twiss, Attorneys at Law July 2011 - June 2013
University of Michigan Health System August 2002 - June 2011
WorldCom February 2000 - January 2002
Aditya Birla Minacs December 1998 - February 2000
Cumulus Media January 1997 - December 1998
Dayton-Hudson Corporation August 1996 - September 1997
Best Buy March 1994 - August 1996
Skills
Legal Assistance, Project Management, Call Centers, Customer Service, Healthcare Management, Healthcare Information..., Medical Terminology, Access, Event Planning, Social Media, PowerPoint
Education
University of Michigan-Dearborn 2001 — 2002
Electronic Communication
Eastern Michigan University 1994 — 1998
Bachelor's degree, Public Relations/Image Management
Henry Ford Community College 1989 — 1992
Associate's degree, Criminal Justice
Workplace Safety and Insurance Board (WSIB) June 2014 - Present
WSIB September 2011 - June 2014
Aditya Birla Minacs February 2010 - September 2011
Aditya Birla Minacs October 2008 - February 2010
Bodog Nation May 2008 - October 2008
Aditya Birla Minacs 2006 - 2008
Aditya Birla Minacs April 2004 - May 2006
Aditya Birla Minacs July 2003 - April 2004
Aditya Birla Minacs November 2001 - July 2003
Skills
Workforce Management, IEX, Scheduling, Forecasting, Continuous Improvement, Project Management, Business Analysis, Process Scheduler, Operations Management, Call Center, Contact Centers, BPO, Performance Management, Training, Outsourcing, Recruiting, Process Improvement, Management, Call Centers, Leadership, Business Process..., Troubleshooting, Coaching, Customer Service, Capacity Planning, Customer Satisfaction, Vendor Management, Team Leadership, Service Delivery, Customer Experience, Team Management, Change Management, Avaya
Education
University of Toronto 2012 — 2013
Project Management Certificate
Fleming College 1998 — 2001
Diploma, Computer Programming/Sytems Analysis
York University - Schulich School of Business
General Motors August 2013 - Present
Aditya Birla Minacs May 2010 - August 2013
IBM Global Services January 2006 - February 2010
SITEL 2000 - 2005
Education
Davenport University-Eastern Region
Computer Info Systems
Henry Ford Community College
Associates, Computer Info Systems
Secure-24 November 2009 - Present
Secure-24 September 2008 - November 2009
Aditia Birla Minacs May 2007 - September 2008
Aditya Birla Minacs December 2005 - May 2007
Minacs October 2004 - December 2005
Skills
Troubleshooting, Active Directory, Computer Hardware, System Administration, Windows, Windows Server, Team Leadership, Networking, Microsoft Office, Change Management, Leadership, Microsoft SQL Server, NW 2004s/7.0/7.1, CRM 4.0/2007, ISA, Business Intelligence, R3 4.6/7, ECC 5/6.0, Solution Manager, Enterprise Portal, SAPConsole, LiveCache, SCM 701/GRC 5.3, Unix, Linux, Oracle, MSSQL, MaxDB, HP-UX, BSI, Adobe Document Services, Red Hat Linux, SAP Netweaver, VMware ESX, Customer Oriented, Root Cause Problem..., Client Relations Skills, Collaborative Problem..., SAP, Problem Analysis, SAP Basis, SAP XI, ECC, SAP Portal, Databases, SAP Implementation, SAP ERP, SAP R/3, Enterprise Portals
Education
Eastern Michigan University 1996 — 2001
Music Education, Psychology
360incentives.com March 2011 - Present
Transcom April 2009 - March 2011
Aditya Birla Minacs July 2004 - April 2009
Minacs Worldwide October 2002 - July 2004
Skills
Call Center, Performance Management, Employee Engagement, Coaching, Training, Team Management, Leadership Development, Leadership, Process Improvement, Customer Service, Change Management, Recruiting, Customer Experience, Workforce Management, Call Centers, BPO, Analysis, Team Leadership, Training Delivery, Sales, Contact Centers, Employee Training, Sales Process, Account Management, Management, Customer Satisfaction, CRM, Team Building, Vendor Management, Customer Retention, Strategy, Outsourcing, Business Analysis, Operations Management, Business Development
Education
Durham College 2004 — 2008
Certificate, Teaching and Training Adults
Durham College 1999 — 2000
Certificate, Microsoft Office
360 Incentives.com May 2010 - Present
Aditya Birla Minacs June 2006 - February 2009
Aditya Birla Minacs March 1999 - June 2006
Skills
Management, Leadership, Training, Recruiting, Performance Management, Call Center, Coaching, Call Centers, Time Management, Customer Satisfaction, Customer Experience
Education
Dawson College 1993 — 1996
DEC, Social Science
MBC Managed IT Services April 2015 - Present
Child Development Institute November 2014 - April 2015
Aditya Birla Minacs August 2013 - August 2014
Dufferin Peel Catholic District School Board May 2009 - June 2013
Aditya Birla Minacs 2007 - 2009
Minacs 2004 - 2007
Minacs 2000 - 2004
Skills
Call Center, Troubleshooting, Mac OS X, Active Directory, Customer Satisfaction, OS X, Call Centers, Hardware, Technical Support, Windows 7, Workforce Management, Servers, Management, Windows Server, System Administration, Help Desk Support, Computer Hardware, Networking
Education
George Brown College
Digital Arts
George Brown College
Digital Arts
Sir Sandford Fleming College
Electronic Engineering Technology Information Networks
Centric Health June 2013 - Present
Staples Business Depot January 2010 - November 2012
Ontario Lottery and Gaming Corporation July 2008 - October 2009
Aditya Birla Minacs 2006 - 2008
Aditya Birla Minacs 2005 - 2006
Frito Lay 2004 - 2004
Mercer 2002 - 2004
Skills
Job Evaluation, Market Analysis, Deferred Compensation, Consulting, Sales, Retail, HRIS, Employee Engagement, Performance Management, Incentive Programs, Talent Management, Employee Relations, Benefits Administration, HR Policies, HR Consulting, Succession Planning, PeopleSoft, Employee Benefits, Employee Wellness
Education
Georgian College 2001 — 2002
Post Graduate Diploma, Research Analysis and Design
Western University 1995 — 1999
BSc, Biology
AG Property Services December 2013 - Present
Secure-24 March 2010 - July 2011
Aditya Birla Minacs September 2007 - June 2008
Tech Team Global/Ford Motor Land Development Corporation April 1999 - November 2003
Summit Academy September 1998 - April 1999
Henry Ford Community College January 1995 - July 1998
Skills
Marketing, Marketing Communications, Social Media Marketing, Public Relations, Communication, Customer Service, Networking, Customer Support, Customer Liason, New Business Development, Customer Satisfaction, System Administration, Technical Support, Active Directory, Troubleshooting, Windows Server, VMware, DNS, Servers, Disaster Recovery, VPN, Call Centers, Windows 7, Firewalls, Operating Systems, Business Process..., Sales Management
Education
Henry Ford Community College 1998 — 1998
Associates in Science, Computer Information Systems
The Minacs Group January 2011 - Present
Jennifer Houze Photography June 2007 - Present
Aditya Birla Minacs November 2010 - December 2010
Convergys June 2004 - November 2010
EDS February 2002 - June 2004
American Book Publishing February 2002 - February 2004
Charles Zhang and Associates June 2000 - December 2001
Kaechele Publications September 1998 - December 1999
MTV January 1998 - March 1998
Buffalo Bill Historical Center November 1996 - March 1997
Skills
Management, Team Leadership, Customer Satisfaction, Coaching, Outsourcing, Operations Management, Performance Management, Team Management, Process Improvement, Leadership, Business Analysis, Change Management, Customer Service, Cross-functional Team..., Call Centers, Forecasting, Customer Experience, Program Management, Analysis, Employee Training, Account Management, Analytics, Business Development, Business Planning, CRM, Team Building, Strategy, Telecommunications, Sales, Customer Retention
Education
Kalamazoo College 1994 — 1998
BA, Economics and Business
The Minacs Group June 2011 - Present
Aditya Birla Minacs 2007 - June 2011
Aditya Birla Minacs November 2009 - April 2010
NuComm International 2003 - 2007
Skills
BPO, Call Center, Workforce Management, Contact Centers, Outsourcing, Operations Management, Call Center Development, Inbound Marketing, Performance Management, Customer Satisfaction, Customer Experience, Vendor Management, Process Improvement, Account Management, Avaya, Team Management, Customer Service, CRM, Service Delivery, Leadership, Change Management, Call Centers, Forecasting, Management, Training, Business Development, Business Analysis, Employee Training, Customer Retention, Recruiting, Cross-functional Team..., Team Building, Strategy, Sla, Offshoring, Business Process...
Education
Humber College
General Cable December 2013 - Present
General Cable April 2013 - December 2013
Canadian Urban Transit Association August 2011 - January 2013
WMI January 2011 - May 2011
Aditya Birla Minacs April 2009 - December 2010
Pier 1 Imports August 2008 - January 2009
Mercer February 2005 - May 2008
Morneau Sobeco October 2004 - February 2005
Hewitt Associates March 2003 - October 2004
Towers Perrin August 2000 - February 2003
Skills
Benefits Administration, Benefits, HRIS, PeopleSoft, Customer Service, Customer Relations, Employee Benefits, HR Policies, Excel, Microsoft Office, Problem Solving, Onboarding, Word, PowerPoint, Pensions, Lotus Notes, Interviewing, Call Center, Outlook, Defined Benefit, Defined Contribution, Pension Administration, Coordinating Events, French, Training, Time Management, Recruiting, Personnel Management, Call Centers, Interviews, Deferred Compensation, Microsoft Excel, Human Resources, Employee Relations, Management
Education
Durham College 1997 — 2011
Business - Human Resources, Human Resources
Father Leo J. Austin CSS 1990 — 1995
Aditya Birla Minacs January 2005 - Present
National TechTeam March 2000 - October 2002
MichCon May 1979 - July 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Teaching, Public Speaking, Negotiation
Education
Macomb Community College
Wayne State University
Chrysler Group LLC April 2014 - Present
Aditya Birla Minacs March 2013 - April 2014
Aerotek January 2010 - March 2013
Howards Automotive and Tranmission December 2006 - December 2009
YPSS May 2007 - August 2007
Education
Ferris State University 2006 — 2011
Bachelor of Science (BS), Automotive, 3.4GPA
Forzani Group May 2007 - Present
Tennis Canada May 2010 - August 2010
Mosaic Sales Solutions October 2009 - February 2010
Aditya Birla Minacs May 2008 - June 2009
McGraw Hill Ryerson September 2003 - January 2004
Skills
Microsoft Office, Leadership, Sales, Customer Service
Education
Durham College 2010 — 2011
Graduate Certificate, Sports Administration
University of Ottawa 2004 — 2009
Bachelor of Social Science, Economics
Global Payments September 2013 - Present
Global Payments November 2010 - September 2013
Aditya Birla Minacs September 2007 - November 2010
Aditya Birla Minacs October 2005 - September 2007
Aditya Birla Minacs July 2005 - October 2005
Pickering Photo August 1998 - July 2005
Skills
Call Center, Workforce Management, IEX, Analysis, Scheduling, Workforce Planning, Avaya, PeopleSoft
Education
Humber College
Diploma; Applied Arts, Creative Photography
Dependable IT Support April 2013 - Present
Add Value International Inc. November 2012 - March 2013
Aditya Birla Minacs 2010 - 2012
Alcatel-Lucent 2009 - 2010
Rogers Communications 2008 - 2009
Hewlett-Packard 2005 - 2007
SPARKS ENGINEERS 2002 - 2005
Skills
Windows Server, Active Directory, Exchange 2010/2007/2003, Blackberry Enterprise..., Blackberry, Windows XP Pro, Windows Vista, Windows 7, LAN-WAN, Wireless, Modems, Wireless Routers, Hotspot, Desktop Computers, Laptops, Software Installation, Wireless Networking, Technical Support, Microsoft Exchange
Education
Humber College 2012 — 2012
Post-Graduate Diploma, Mobile Systems Integration, mobile systems integration, honors
INDIAN INSTITUTE OF MANAGEMENT AND ENGINEERING, Bangalore, Karnataka, India 2008 — 2009
Master of Computer Applications (MCA), Computer Science, Honors
GOVERNMENT POLYTECHNIC, Pune, Maharashtra, India 1994 — 1997
Diploma in computer engineering, Computer Engineering, Honors
Signature Aluminum Canada May 2010 - Present
Signature Aluminum Canada July 2008 - May 2010
Bon L Canada Inc. July 2005 - July 2008
Minacs Worldwide December 2004 - July 2005
Aditya Birla Minacs July 2001 - July 2004
Skills
Process Improvement, IT Management, System Administration, Network Administration, Network Security, Help Desk Support, Contact Center..., Telecommunications, Cisco Technologies, CCNA, CompTIA, CompTIA Security+, Lean Manufacturing, Manufacturing, ERP, MRP, Oracle SQL, Visual Basic, .NET, ISO, Visibility, JD Edwards, MySQL, SharePoint, Continuous Improvement, Troubleshooting, CompTIA Network+, Databases, Microsoft SQL Server, Project Management, Management
Education
Fleming College 1999 — 2001
Electronics Engineering Information Systems
Apple Inc. July 2008 - Present
Aditya Birla Minacs September 2002 - July 2008
Skills
Mac OS X, Troubleshooting, Customer Service, Mac, Computer Hardware, Problem Solving, Customer Relations, Retail, Mentoring, Customer Satisfaction, Coaching, Windows, Teaching, Mac OS, Diagnostics, Teamwork, iPhone, Employee Training, iOS, Computer Repair, iPad, Technical Support, Call Center, OS X, iPod, iLife, iWork, iTunes, Apple Certified..., Keynote, Apple Certified, Hardware, Hardware Support, Wireless Networking, iPhone Support, Help Desk Support, Networking, iPhoto, Operating Systems, Consumer Electronics, Macintosh Applications, POS, Mobile Applications, Mac OS X Server, Aperture, Apple Remote Desktop, VMware
Education
Fleming College 2000 — 2002
Recreation and Leisure Services
Fleming College 1999 — 2000
Sporting goods business
Sutton District High School 1994 — 1998
High School Diploma
DRW Consulting/Management Services May 2012 - Present
Winwood Properties Inc March 2011 - May 2012
Aditya Birla Minacs February 2008 - March 2011
Skills
Training, Process Scheduler, Analysis, Customer Service, PowerPoint, Customer Satisfaction, Employee Benefits, Microsoft Excel, Management Consulting, Entrepreneurship, Time Management, Strategy, Leadership, Security, Finance, Consulting, Employee Training, Team Management, Operations Management, Public Relations
Education
Henry Ford Community College 1990 — 1991
N/A, Architect Drafting
Sims Counseling PC October 2008 - April 2011
Aditya Birla Minacs June 2009 - December 2009
The Medical Team, Inc. March 2006 - September 2007
Education
Kaplan University 2008 — 2009
Healthcare Management
University of Phoenix 1999 — 2001
Business Management
Aditya Birla Minacs 2009 - Present
HR Professionals, LLC 2010 - 2013
Skills
Screening, Onboarding, Talent Acquisition, Recruiting, Employee Relations, HRIS, Contract Recruitment, Executive Search, Technical Recruiting, Screening Resumes, Internet Recruiting, Human Resources, Hiring, Sourcing, Training, College Recruiting, Benefits Negotiation, Job Fairs, Interviews, Benefits Administration, PeopleSoft, Performance Management, Employee Engagement, Permanent Placement, Applicant Tracking..., Workforce Planning, HR Policies, New Hire Orientations, Talent Management, Job Descriptions, Temporary Placement, Deferred Compensation, Staffing Services, Performance Appraisal, Resume Writing, FMLA, Labor Relations, Staff Augmentation, Taleo, HR Consulting, Employee Benefits, Exit Interviews, Behavioral Interviewing, Background Checks, Succession Planning, Employer Branding, IT Recruitment, Recruitments, Employee Referral..., Personnel Management
Education
Davenport University-Eastern Region 2002 — 2005
Bachelor of Business Administration (BBA), Finance, General
Aditya Birla Minacs ProductionChryslerJanuary 2013 - Present
Education
Grambling State University 2003 — 2004
Electronic Products Recycling Association (EPRA) November 2013 - Present
Ontario Electronic Stewardship April 2012 - November 2013
StewardEdge March 2009 - March 2012
Aditya Birla Minacs October 2007 - August 2008
Citi July 2003 - September 2007
Skills
Customer Satisfaction, Customer Service, Management, Call Centers
Education
Humber College
Advanced Diploma, Business Administration (Part-Time)
Humber College
Certificate, Human Resources Management (Part-Time)
Impact Solutions April 2014 - August 2014
Aditya Birla Minacs April 2012 - April 2014
Toys R Us July 2011 - October 2012
Green Market Bistro September 2010 - January 2011
Eastern Michigan University September 2006 - December 2010
Skills
Customer Service, Computer Hardware, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Technical Support, iPhone Support, Wireless Networking, Microsoft Office 2007, Routers, Network Security, Access, Excel, Word, Cashiering, Basic Programming, Basic Photoshop, Software Installation, Hardware Installation, Computer Repair, Computer Maintenance, IIS, Windows Server, Printers, Remote Troubleshooting, Bomgar
Education
Eastern Michigan University 2006 — 2010
Henry Ford Community College
Detroit Public Schools January 2003 - Present
Aditya Birla Minacs June 1998 - May 2002
Hit or Miss February 1997 - December 1998
Skills
Mathematics, Teaching, Management, Marketing, Tutoring, Microsoft Office, Specialized training in..., Differentiated..., Mathematics Education, K-12, Educational Leadership, Staff Development, Curriculum Development, Leadership
Education
Cass Tech
Davenport University
Bachelor of Business Administration (B.B.A.), dual major:Management/Marketing
Marygrove College
Master of Education (M.Ed.), Mathematics
Aditya Birla Minacs 2011 - 2011
U.S. Census Bureau -- Census Coverage Management January 2009 - November 2009
Education
Henry Ford Community College
Aditya Birla Minacs 1998 - 2012
Children's Hospital of Michigan February 1991 - May 1997
Skills
Typing, Microsoft Office, Organization
Education
Davenport University 1992 — 1994
Bachelor of Arts (BA), Business Administration and Management, General
Lewis College of Business 1988 — 1991
Associate of Arts (AA), Business Administration and Management, General
Aditya Birla Minacs October 2012 - Present
Hawaiian Sun Tan August 2011 - July 2012
Canton Internal Medicine 2010 - 2012
Skills
Customer Satisfaction, Customer Service, Sales
Education
Eastern Michigan University
Bachelor's degree, Communications and business, Junior
Schoolcraft College 2005 — 2007
Associate's degree, Business Administration and Management, General
Thurston High School 2000 — 2004
High School Diploma, General Studies
DTMB August 2012 - Present
Jacs enterprises May 2011 - Present
Jacs Enterprises May 2011 - Present
JACS May 2011 - Present
McDonald's Corporation October 2005 - Present
McDonald's Corporation January 2001 - Present
Mold Masters Company August 2008 - May 2011
Mold Masters August 2008 - May 2011
Convergys April 2008 - August 2008
Aditya Birla Minacs October 2005 - September 2007
Skills
Skilled manager, Skilled Communicator, Skilled Multi-tasker
Education
Davenport University
Currently attending, Human Resources Management and Services, Sophmore
Central High School
High School Diploma
Aditya Birla Minacs April 2013 - Present
Wendys International August 2012 - Present
McDonalds February 2012 - July 2012
JC Penney December 2011 - January 2012
Skills
Tiles, Customer Service, Building Maintenance, Skilled Labor, Cashiering, Bricklaying, Microsoft Applications, Receptionist Duties, Data Entry, Organization, Cooking, Landscaping
Education
Focus-Hope Information Technologies Center 2012 — 2013
Certificate, Computer and Information Sciences and Support Services
Blackwell Job Corps Education Department 2011 — 2011
Certificate, Union Tile Setting, Brick Laying
Riverside Preparaory Academy 2004 — 2008
High School Diploma, General Studies
Aditya Birla Minacs July 2011 - October 2012
Aditya Birla Minacs 2011 - 2012
Education
Hamtramck High School 2005 — 2008
Everest Institute-Southfield
e-Dealer March 2015 - Present
BABYROBOT October 2014 - January 2015
Zambah July 2014 - September 2014
Chartreuse Media July 2014 - August 2014
Aditya Birla Minacs May 2013 - October 2013
Melanie Lyne November 2012 - March 2013
University of Toronto September 2011 - October 2012
Skills
Web Design, HTML 5, Photoshop, CSS3, SASS, jQuery, PHP, JavaScript, MySQL, Illustrator, Customer Satisfaction, Customer Service, Communication Skills, Promotions, Microsoft Word, WordPress, Stylus, Jade, CSS, HTML5, HTML, Microsoft Office, User Experience, Web Development, Web Accessibility, WCAG, ARIA
Education
Humber College 2013 — 2014
Ontario Graduate Certificate, Web Development
University of Toronto 2008 — 2013
Bachelor of Arts (BA), Political Science, African Studies & History
Durham College 2011 — 2012
Web Page, Digital/Multimedia and Information Resources Design
Aditya Birla Minacs 2013 - 2015
Sunshine Thift Store 2013 - 2013
Pic Group October 2012 - 2013
Residence Inn Marriott,Detroit 2010 - 2012
Checkers Drive In Restaurants 2008 - 2009
Education
Dorsey Business Schools-Roseville 2015 — 2016
Medical Assistant
Marsh & McLennan Companies, Inc. Customer Service RepresentativeCoreLogic2013 - Present
Lucy in Disguise 2012 - 2012
Tx Tag Texas Tollways 2012 - 2012
Apple 2012 - 2012
Aditya Birla Minacs August 2010 - 2012
MNB Bank 2004 - 2007
Dillards dept store 2004 - 2004
Skills
Call Centers, Customer Service, Microsoft Excel, Microsoft Office, Sales
Education
DeVry University-Illinois
Web Graphic Design
HJI-Vascor 2012 - 2013
Aditya Birla Minacs January 2010 - September 2012
Skills
Training, Leadership, Payroll, Team Building, Process Scheduler, Customer Satisfaction, Call Centers, BPO, Team Management, Workforce Management, Operations Management, Customer Service, Process Improvement, Vendor Management, Team Leadership, Customer Experience, Performance Management, Customer Retention, Outsourcing
Education
Eastern Michigan University 1980 — 1982
Business Administration, Management and Operations
Wayne County Community College District
General Studies
Aditya Birla Minacs May 2013 - Present
Best Buy June 2012 - May 2013
Kmart Corporation September 2010 - June 2012
Skills
Mobile Devices, Tablets, Customer Satisfaction, Mobile Broadband
Education
Macomb Community College 2011 — 2014