Afni Company
Afni List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Afni. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Afni Employees
Afni August 2014 - December 2014
Northwest Florida State College August 2011 - August 2013
Holiday Inn Express July 2011 - August 2011
Frock Candy February 2011 - June 2011
Opa's Schnitzel Haus July 2010 - September 2010
Wells Fargo 2008 - May 2010
Buffalo Wild Wings June 2007 - August 2008
Skills
Adobe Creative Suite, Dreamweaver, Microsoft Office, Web Design, Photoshop, PowerPoint, Microsoft Excel, Microsoft Word, Illustrator, Customer Service, HTML, Outlook, Graphic Design, InDesign, Access, Social Media, OS X, Social Networking
Education
Northwest Florida State College 2011 — 2012
A.S. Graphic Design Technology
South Dakota State University 2009 — 2010
Graphic Design
Credit Union of Colorado November 2011 - Present
Josh Waggoner Photography July 2001 - Present
Afni June 2010 - November 2011
Skills
IT Solutions, Computer Hardware..., Software Troubleshooting, Internet Troubleshooting, Help Desk Support, Troubleshooting, Customer Service, Microsoft Office, Windows, Teamwork, Banking, Photography, Web Development, Web Design, HTML, CSS, JavaScript, jQuery, Github, User Experience, User Interface, Digital Photography, Photoshop, Process Improvement
Education
Metropolitan State University of Denver 2013 — 2017
Bachelor of Science (B.S.), Computer Science, 4.0
FRCC Weblab Boot Camp 2014 — 2014
Certificate of completion, Web Development
G&D Integrated November 2008 - Present
G&D Integrated November 2007 - July 2008
HCH Administration June 2006 - November 2007
Afni June 2003 - June 2006
Afni June 2000 - June 2003
Skills
Employee Relations, Compensation and..., Personnel Recruiting, Human Resources, Onboarding, New Hire Orientations, Workforce Planning, HRIS, FMLA, Benefits Administration, HR Policies, Performance Management, Succession Planning, Talent Acquisition, Talent Management, Recruiting, Employee Benefits, Taleo, Applicant Tracking..., Interviews, Organizational..., Employee Training, Conflict Resolution
Education
Northern Illinois University 1992 — 1996
BS, Human Resource Management
Associa July 2012 - Present
Fry's Food and Drug March 2011 - June 2012
Afni December 2008 - October 2010
Pinnacle Mortage/Custom Mortgage September 1996 - November 2008
Skills
Management, Customer Service, Leadership, Marketing Strategy, Strategic Planning, Email Marketing, New Business Development, Retail, Customer Satisfaction, Team Leadership, Call Centers
Education
Pima Community College 1988 — 1990
Flowing Wells High School 1984 — 1988
general studies and fine arts, Fine Arts Diploma
Afni September 2013 - Present
Pima Community College May 2012 - September 2013
The Home Depot February 2005 - March 2010
Taco Bell November 2002 - January 2005
Treat Shop May 2001 - July 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, Time Management, Teaching, Editing, Sales, Management, Project Management, Public Relations, Social Networking, Leadership, Team Leadership, Training, Inventory Management, Retail, Team Building, Telephone Skills, Call Centers, Customer Experience, Employee Training, Customer Satisfaction
Education
University of Arizona 2014 — 2016
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, 3.5
Pima Community College 2011 — 2013
Associate's Degree, Business Administration and Management, General, 3.66
Infinity Insurance June 2013 - Present
Afni August 2003 - May 2013
Afni November 2003 - February 2005
Afni August 2003 - November 2003
TUSD March 2003 - August 2003
American Express May 2002 - March 2003
Spherion June 1999 - November 2001
Circle K September 1998 - May 1999
Afni August 1997 - September 1998
TeleTech November 1994 - July 1997
Skills
Success Driven, Team Leadership, Team Building, Thinking Outside The Box, Performance Management, People Development, Communication, Teamwork, Work At Home, Driving Results, Employee Recognition, Award Winner, Process Improvement, Self-driven, Dependable Team Player, Leadership, Creativity, Client Rapport, Solid computer skills, Problem Solving, Self-confidence, Situational Leadership, Call Centers, Training, Coaching, Team Management, Cisco Technologies, Recruiting, Microsoft Office, Customer Satisfaction, Customer Service, Employee Training, Workforce Management, Sales, Customer Retention, Quality Assurance, Inbound Marketing, Call Center Development, Contact Centers, Management, Time Management, Customer Experience, Hiring, Training Delivery, Telemarketing, Customer Service..., Retail, Leadership Development, Instructor-led Training, Team-oriented
Education
Pima Community College 2004 — 2005
Certificate, Culinary Arts/Chef Training
Desert View High School 1986 — 1990
General Studies, High School/Secondary Diplomas and Certificates
Bookmans Entertainment Exchange May 2014 - July 2014
Bookstore Southwest November 2012 - May 2013
Education Solutions Providers March 2012 - July 2012
Little Flower House Cleaners July 2011 - March 2012
Afni July 2011 - January 2012
Cindy Diaz June 2009 - June 2011
Skills
Customer Service, Microsoft Office, Team Leadership, PowerPoint, Vendor Management, Microsoft Word, System Administration, Administration, Blogging, Documentation, Distribution, Data Analysis, Excel, Editing, English, Event Management, Fundraising, Hospitality, Internet, Kronos, Life, Contract Negotiations, Social Networking, Organizational..., Photography, Research, Problem Solving, Teamwork, Word, Writing, Windows, Advocacy, Human Rights, Qualitative Research, Quantitative Research, Typing, Youth Mentoring, Office Administration, Health, 10 Key, Volunteer Management, Nonprofits
Education
University of Arizona 2014 — 2017
Bachelor's Degree, Gender and Women's Studies, Queer and Sexuality Studies Emphasis, Government and Public Policy Minor
Pima Community College 2010 — 2014
Liberal Arts Transfer
Trailer Park August 2014 - Present
White Gate Int. August 2013 - August 2014
Outback Steakhouse August 2013 - August 2014
Romano's Macaroni Grill March 2009 - February 2014
Afni December 2007 - March 2009
Education
University of Arizona 2007 — 2013
Bachelors: Social Behavioral Understandings - Media & Entertainment, --Global & Intercultural Understandings
Pima Community College 2010 — 2013
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Frost Bank March 2015 - Present
Frost Bank August 2014 - March 2015
Almanza Business Group, LLC June 2014 - July 2014
Almanza Business Group, LLC June 2013 - June 2014
Target August 2012 - May 2013
Kirkland's, Inc. October 2011 - July 2012
Compass Trading Co. March 2011 - March 2012
Aramark February 2010 - March 2011
Afni January 2009 - July 2009
Food Service June 2006 - December 2008
Skills
QuickBooks, Sage Line50, Drake Tax Software, Microsoft Excel, Outlook, Microsoft Word, Accounting, Management, Data Entry, Research, Accounts Payable
Education
The University of Texas at San Antonio 2012 — 2014
Bachelor of Business Administration (BBA), Accounting
Northwest Vista College 2008 — 2011
Associate's degree, Liberal Arts
Starbucks September 2014 - Present
Johnny Rockets June 2013 - Present
Afni June 2014 - August 2014
City of Evanston October 2013 - May 2014
Hollister Co. December 2013 - December 2013
Skills
PowerPoint, Public Speaking, Event Planning, Microsoft Word, Customer Service, Microsoft Office, Facebook, Social Media, Social Networking, Time Management, Research, Critical Thinking, Leadership, Teamwork, Teaching, Event Management, Community Outreach
Education
Oakton Community College 2013 — 2014
Check Into Cash February 2015 - Present
Security Finance June 2014 - February 2015
Steak n Shake June 2011 - October 2014
Multicultural Leadership Program May 2013 - August 2013
Afni March 2013 - June 2013
Lincoln College - Normal August 2010 - August 2011
Skills
Communication, Cash Handling Experience, Customer Service, Data Entry, Problem Solving, Team Leadership, Management, Event Planning, Time Management, Social Media, Microsoft Office, Customer Satisfaction
Education
Lincoln College 2009 — 2013
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Wal-mart June 2012 - Present
Afni October 2011 - April 2012
Target April 2008 - October 2011
Skills
Art, People-oriented, Quick Study, Time Management, Sales Effectiveness, Listening to customers, computer savvy, Determination, Adaptability
Education
Pima Community College 2008 — 2011
Immaculate Heart High School 2005 — 2008
High School Diploma, High School/Secondary Diplomas and Certificates
Afni July 2009 - Present
JW Marriott May 2008 - November 2008
Outback Steakhouse January 2007 - March 2008
Skills
Microsoft Excel, Training, Supervisory Skills, Team Leadership, Leadership, Staff Development, Recognition Awards, Customer Service, Time Management, Coaching, Employee Training, Process Improvement, Team Management
Education
Northern Arizona University 2006 — 2009
Bachelor of Applied Science (BASc), Hotel, Motel, and Restaurant Management
Pima Community College 2004 — 2006
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Minnesota Department of Natural Resouces June 2014 - Present
Minnesota State University, Mankato August 2013 - May 2014
State Farm Bank February 2013 - June 2013
Afni November 2012 - February 2013
Bat Conservation International July 2012 - October 2012
Lake Barrington Golf Course May 2009 - July 2012
Lakeside Veterinary Hospital August 2009 - December 2011
Village of Wauconda Public Works May 2010 - August 2011
Free Again Wildlife Rehabilitation Center January 2011 - May 2011
Southern Illinois University August 2010 - May 2011
Skills
Familiar with basic..., Marking and trapping..., Familiar with basic..., Bat species..., Population density..., Public communication, Familiar with..., Research, Biology, Ecology, Statistics
Education
Minnesota State University, Mankato 2012 — 2015
Master's degree, Biology/Biological Sciences, General
Southern Illinois University, Carbondale 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Zoology/Animal Biology
U.S. ARMY May 2011 - Present
U.S. ARMY December 2011 - December 2012
Clarksville Oral & Maxillofacial Surgery November 2007 - May 2011
Anne Davis August 2007 - November 2007
Freedom Acceptance January 2006 - November 2007
PCA January 2004 - December 2006
Afni May 2003 - May 2005
NISSAN July 2004 - December 2004
Trinity-Glass International January 2003 - December 2003
Skills
Administrative..., Assistant Work, Clerks, Data Analysis, Data Entry, Financial Reporting, Reports, Expense Reports, Annual Reports, Technical Reports, Customer Service, Financial Services, Professional Services, Staffing Services, Project Management, Project Coordination, Office Administration, Human Resources, Management, Military, Training
Education
Nossi College of Art 2015 — 2017
Bachelors in Graphic Design, Design and Applied Arts
Labor Ready October 2014 - Present
Ochoa Landscaping Inc August 2014 - October 2014
Labor Ready April 2014 - August 2014
Mural March 2014 - April 2014
Labor Ready March 2012 - April 2013
Afni June 2011 - November 2011
99 Cents Only Stores September 2010 - February 2011
KFC Corporation (U.S.) October 2008 - February 2010
Pioneer Automotive Sales August 2007 - September 2008
Education
Pima Community College 2011 — 2011
GED
Pima Community College 2013 — 2015
Associate's degree, Computer Networking/Systems Administration
Afni July 2014 - Present
Skills
Marketing, Content Writing, Collateral Materials..., Email Marketing, Press Releases, Event Management, Sales, Social Media Marketing, QuarkXPress, Photoshop, Illustrator, Social Networking, Event Planning, Marketing Communications, Account Management, Music Production
Education
Millikin University 1994 — 1998
BS, Marketing
Afni November 2004 - Present
Skills
Customer Service, Call Centers, Process Improvement, Workforce Management, Customer Experience, Customer Satisfaction, Outsourcing, Vendor Management, BPO, Training, Customer Retention, Performance Management, Recruiting
Education
Oral Roberts University 1996 — 1999
Bachelor of Science, International Business
Convergys August 2015 - Present
Afni April 2014 - June 2015
Kmart Corporation March 2014 - March 2014
Burlington Coat Factory June 2012 - November 2013
eegee's October 2008 - May 2012
Wienerschnitzel March 2004 - June 2008
Skills
Writing, Creative Writing, Customer Service, Nail Care, Nails, Craft, Microsoft Excel, Leadership
Education
University of Phoenix 2007 — 2008
Bachelor of Science (BSc), Elementary Education and Teaching
Pima Community College 2004 — 2006
Associate of Science (AS), Computer Engineering
C3/CustomerContactChannels, Inc. April 2014 - Present
Afni November 2007 - April 2014
infonxx April 2003 - March 2007
Skills
eWFM, RTA, Enterprise..., Citrix, Cisco Technologies, Aspect, Aspect ACD, Kronos, ERP, Microsoft Office, Microsoft Excel, Microsoft Word, knowlagent, Rockwell
Education
New Mexico State University-Alamogordo 1985 — 1996
general
santa monica city college 1981 — 1982
university high school 1979 — 1981
San Diego Metropolitan Transit System (MTS) 2011 - Present
Afni October 2010 - December 2011
Securitas Security Services USA, Inc. October 2006 - January 2011
Skills
Process Improvement, Software Documentation, Team Leadership, Sales, Windows 7, Microsoft Word, Telemarketing, Help Desk Support, Computer Hardware, Windows XP, Fax, Outsourcing, Cashiering, Leadership, Teamwork, Access, Call Center Development, PowerPoint, Team Building, Management
Education
University of Arizona
National University
Afni September 2014 - Present
Convergys December 2013 - May 2014
Michaels Stores, Inc. November 2013 - December 2013
Charming Charlie November 2012 - January 2013
United Pet Care October 2011 - May 2012
Intellitech October 2008 - March 2009
The Golf Villas of Oro Valley July 2008 - October 2008
United Pet Healthcare August 2007 - January 2008
United Pet Care 2007 - 2008
BestComm 2005 - 2007
Education
University of Phoenix 2010 — 2012
Bachelor's Degree, Information Technology
Northern Arizona University 1989 — 1994
Hotel and Restuarant Management
Afni August 2014 - Present
Pima Community College West Campus Learning Center January 2005 - May 2013
Afni June 2014 - August 2014
Afni May 2014 - June 2014
Afni July 2013 - May 2014
The University of Arizona Think Tank August 2011 - May 2013
Pima Community College West Campus Learning Center August 2012 - December 2012
ASUA Pride Alliance January 2010 - May 2011
Skills
Higher Education, Student Affairs, Tutoring, Student Development, Training, Public Speaking, Student Engagement, Program Development, Customer Service, Student Leadership, Staff Development, Academic Advising, Social Media, Adult Education, Teaching, Educational Technology, Program Evaluation, Event Planning, Leadership, Curriculum Design, Leadership Development, Time Management, Social Networking, Curriculum Development
Education
University of Arizona 2011 — 2013
M.A., Higher Education, 3.67
University of Arizona 2008 — 2011
Bachelors, Psychology, 3.77
Pima Community College 2004 — 2008
Associate in Liberal Arts, Psychology
Paragon Capital Management January 2015 - Present
Afni May 2014 - October 2014
Casa De Los Ninos May 2008 - March 2014
Skills
Microsoft Excel, Microsoft Word, Scheduling, Written Communication, Supervisory Skills, Multi-line Phone, Phone Etiquette, Customer Service, Customer Satisfaction, Child Development, Early Childhood..., Child Advocacy
Education
Northern Arizona University 2005 — 2006
Sabino High School 2001 — 2005
High School Diploma, General Education
Joy's Clip n Dip 2014 - 2014
Afni March 2013 - June 2013
Skills
Customer Service, Cash Handling, Appointment Scheduling, Microsoft Word
Education
Montana State University-Bozeman 2010 — 2010
GED
Afni January 2013 - Present
Blue Cross Blue Shield of Florida October 2006 - February 2013
Modis August 2005 - September 2006
Nuance Communications February 2000 - August 2005
Skills
IVR, VoIP, Cisco Call Manager, Java Enterprise Edition, Cisco Technologies, Web Services, Java, Cisco CVP, VXML, SQL Server, .NET, Cisco ICM, J2EE, XML, SIP, NICE Call Recording, Agile Methodologies, VoiceXML, SSML, TTS, Speech Recognition, AJAX, MRCP, Siebel CRM Integration, HTML, Nuance, NVP, Syntellect, H323, MGCP, Cisco UCM, Etalk, Virtual Hold, Avaya Aura, Avoke, Nexidia, CUIC, Aceyus Reporting, Five9, Salesforce CTI, Avaya Communication..., Verint, TellMe, Call Miner, REST, Business Analysis, Call Centers, Enterprise Software, Microsoft SQL Server
Education
The University of Kansas 1997 — 1999
M.S., Computer Science
Jawaharlal Nehru Technological University 1993 — 1997
B.Tech, ECE
Kakinada Public School 1983 — 1990
High School, K-10
Native Tele-Data Solutions - Tucson Arizona - Arizona's Voice and Data Cabling Authority March 2015 - Present
Afni March 2014 - October 2014
Simply Bits October 2013 - February 2014
U.S Army June 2009 - September 2012
Skills
Network Administration, System Administration, Microsoft Excel, Microsoft Word, Troubleshooting, Networking, Network Security, Computer Security, Microsoft Exchange, Military Experience, Call Manager Express, Cisco VoIP, Wireless Networking, Customer Service, Programming, Computer Hardware, Microsoft Office, Telecommunications, TCP/IP
Education
ITT Technical Institute-Tucson 2013 — 2015
Associate's Degree, Network and System Administration/Administrator
Allstate Financial Services, LLC April 2014 - Present
Allstate Financial Services, LLC September 2013 - March 2014
Migration Project Wells\Dell November 2012 - June 2013
PGA TOUR August 2012 - November 2012
Bank of America September 2011 - March 2012
Bank of America 2011 - 2012
Interlinebrands October 2010 - April 2011
Wachovia/ Wells Fargo February 2010 - October 2010
Afni February 2009 - September 2009
Time Warner Cable January 2007 - October 2007
Skills
Vendor Management, Disaster Recovery, SDLC, SharePoint, Visio, Active Directory, Risk Management, Technical Support, Troubleshooting, ITIL, Call Centers, Customer Service, Hardware, Help Desk Support, Microsoft Office, Networking, Operating Systems, Software Documentation, Technical Recruiting, Windows 7
Education
Northwest Vista College 2005 — 2005
Associate’s degree, computer science
Victorville High School
Computer Science
kgb July 2015 - Present
Afni January 2011 - July 2015
International Customer Service Association - Arizona Chapter 2012 - 2014
Board of Directors: VP at International Customer Service Association - Chicago Chapter January 2012 - June 2012
TeleTech 2009 - 2011
Teletech 2008 - 2009
Teletech 2005 - 2008
TeleTech 2002 - 2005
Teletech 1998 - 2002
Skills
Coaching, Call Center, Leadership Development, Instructor-led Training, Team Management, Team Leadership, Employee Training, Training, Leadership, Training Delivery, Management, Call Centers, Program Management, Recruiting, Team Building, Software Documentation, Performance Management, Organizational..., Quality Assurance, Customer Satisfaction, Human Resources, Analysis, Time Management, Customer Experience, Customer Service, Strategic Planning, Vendor Management, Account Management, Employee Benefits, Employee Relations, Needs Analysis, Employee Engagement, Process Improvement, BPO, Workforce Management
Education
Rochester Institute of Technology 1983 — 1986
Bachelor of Science, Business, Marketing
Monroe Community College 1981 — 1983
Associate in Science, Business Administration - Marketing
Jenkins Volkswagen of Leesburg June 2013 - Present
RadioShack December 2012 - June 2013
Texas Holdem Poker Tours August 2011 - September 2012
Alpine Access March 2011 - August 2011
Afni September 2010 - March 2011
ACCENT Marketing December 2008 - August 2009
Skills
Sales, Customer Service, Leadership, Communication, Entrepreneur, Thinking Outside The Box, Typing, Stress Management, Computer Hardware, Great Math Skills, Schedule Adherence, Team Oriented, Sales Process
Education
Elite Casino Dealer Academy 2012 — 2012
Poker Dealer
Lake-Sumter Community College 2006 — 2008
Tavares High School 2002 — 2006
Graduate, General Studies
Tuskegee University Library November 2007 - Present
Kelly Services June 2005 - January 2007
Afni April 2004 - April 2005
Skills
Microsoft Office, Nonprofits, Research, Higher Education, Microsoft Excel, Teaching, Statistics, Social Networking, Student Affairs, Analysis, PowerPoint, Data Entry, Project Management, Access, Training, Entrepreneurship, Grants, Community Outreach, Program Management, Public Speaking, Data Analysis, Matlab, Science, Customer Service, Photography, Tutoring, Collection Development, Event Planning, Library Instruction, History, Editing, Volunteer Management, SPSS, Leadership, Program Development, Student Development, Organizational..., Information Literacy, Troubleshooting, Leadership Development, Social Media, University Teaching, Time Management, Grant Writing, Fundraising, Technical Writing, Microsoft Word, Government, Library Science, Supervisory Skills
Education
Livingstone College 1998 — 2002
Bachelor of Arts (B.A.), History
Booker T. Washington High School 1994 — 1997
Advance Diploma, General Studies
Heartstrings Enterprise September 2009 - Present
Afni January 2005 - March 2006
Skills
Internet, Multi Tasking, Bilingual, Dependent, Dependable Team Player, Quick Thinker, Quick learner, Highly motivated..., Always Willing to Learn, loves challenges, never want anything easy, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, a little knowledge of..., Typing
Education
Jacksonville State University 2009 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 2.9
iLIFE Financial Management Services August 2013 - Present
Gaggle.Net, Inc. January 2013 - July 2013
Gaggle.Net, Inc. October 2011 - January 2013
Eastland Suites Hotel & Conference Center February 2011 - September 2011
Afni June 2010 - January 2011
Student Book Store September 2007 - May 2010
McDonald's Corporation June 2004 - August 2008
Skills
Customer Service, Microsoft Office, PowerPoint, Leadership, Training, Social Media, Customer Satisfaction, Event Planning, Social Networking, Nonprofits, Educational Technology, Facebook, E-Learning, Administrative..., Illustrator, Photoshop, InDesign, Adobe Acrobat, Program Implementation, RFP, Travel Management
Education
Michigan State University 2006 — 2010
Bachelor of Arts, Psychology
Capital City Bank Group, Inc. October 2012 - Present
EarthLink Business April 2011 - June 2012
Afni August 2010 - November 2010
Bath and Body Works August 2009 - August 2010
Skills
Customer Service, Sales, Microsoft Office, Inventory, Supervising
Education
Valley High School 2001 — 2005
Diploma
Jacksonville State University
Bachelor of Business, Accounting
Layton Construction September 2014 - Present
Northwest Florida State College May 2008 - August 2014
Northwest Florida State College May 2008 - August 2014
United States Department of Defense May 2001 - January 2008
Comcast Cable January 2001 - December 2001
Afni March 1998 - January 2001
United States Air Force July 1987 - December 1996
Skills
Training, Project Coordination, Contract Management, Microsoft Word, Microsoft Excel, Leadership, Budgets, Project Management, Lien Waivers, Project Planning, Quality Assurance, Microsoft Office, PowerPoint, Editing, Customer Service, Software Documentation, System Administration, Human Resources, Public Speaking, Event Planning, Access, Research, Process Scheduler, Outlook, Windows, Facilities Management, Social Media, Training Delivery, Microsoft Office 2007, Furnishings, Space-planning, Executive..., Office Management, Procurement, Office Administration, Travel Arrangements, Curriculum Development, Executive Office..., Department Budgeting, Call Center, Calendaring, Event Management, Coaching, Insurance
Education
Northwest Florida State College 2010 — 2012
Associate of Arts (AA)
Oakwood Township High School 1981 — 1985
Diploma
Midwestern Securities Trading Company January 2002 - Present
John Graham & Associates January 2001 - Present
Afni July 1999 - May 2001
Skills
Series 7, Investments, Banking, Retirement Planning, Portfolio Management, Small Business, Nonprofits, Qualified Retirement..., Financial Reporting
Education
Knox College 1995 — 1999
Vonachen Services Inc. March 2012 - Present
RLI April 2006 - January 2012
Afni July 2002 - April 2006
Knox College October 1998 - July 2002
CNA Insurance May 1995 - August 1998
Aon August 1991 - May 1995
Skills
Succession Planning, Employee Training, Leadership, Policy, Workers Compensation, Talent Acquisition, Mergers & Acquisitions, Organizational..., Employee Relations, Talent Management, Interviews, Human Resources, Performance Management, Strategy, Training, Public Speaking, Process Improvement, Organizational..., Personnel Management, Leadership Development, Deferred Compensation, Recruiting, Management, Employee Benefits, College Recruiting, Applicant Tracking..., Hiring, Employment Law, Career Development, Fundraising, Temporary Placement, Time Management, Compensation Structures, PeopleSoft, Team Building, Budgets, Benefits Administration, FMLA, Coaching, Vendor Management, Organizational Design, Compensation & Benefit, Insurance, Operations Management, Workforce Planning, Executive Management, Networking, Change Management, Onboarding, Strategic Planning
Education
Loyola University Chicago 1993 — 1996
MSHRIR, Human Resources
Knox College 1986 — 1990
B.A., Political Science
Afni January 2013 - Present
Afni August 2010 - January 2013
Afni August 2007 - August 2010
Afni January 2005 - August 2007
Afni April 2004 - January 2005
Afni June 1999 - April 2004
Skills
Workforce Management, Call Center, Customer Satisfaction, Service Operations, P&L Management
Education
Midstate College
Bachelors, Business Administration
Hampton Inn, Bowling Green Ky April 2013 - Present
Hampton Inn November 2009 - April 2013
Double Dogs May 2009 - January 2010
Afni August 2005 - May 2007
Skills
Customer Service, Hiring, Typing, Scheduling, Data Entry, Payroll, Cooking, Training & Development, Performance Monitoring, Oracle Reports, Report Generation, Microsoft Office, Performance Excellence, Internal Audit, Process Scheduler, Employee Training, Performance Management, Time Management, Customer Satisfaction, Hospitality, Phone Etiquette, Inventory Management, Supervisory Skills
Education
Kaplan University 2009 — 2011
Associates of Applied Science, Business Administration and Management, General
Western Kentucky University 2002 — 2007
Business Administration and Management, General, 3.6
Sprint October 2012 - Present
Afni May 2008 - May 2012
Turn on Beverages, Inc August 2006 - March 2008
Private Tutor Hyun-Woo Chung November 2006 - December 2007
Nanjing New Oriental School November 2006 - May 2007
Native American Student Affairs September 2003 - April 2004
Skills
Microsoft Office, Fax, Access, Excel, Chinese, Culture, Business Intelligence, Business Strategy, Interpretation, International Business..., Customer Negotiations, Contract Negotiations, Public Speaking, Problem Solving, Customer Service, Analysis, Management, Research, Strategy, Sales, Market Research, Social Media
Education
Nanjing Normal University 2006 — 2007
Political Science/Chinese/Business
University of Arizona 2003 — 2007
BA, Political Science
Nanjing University of Science and Technology 2006 — 2006
Bachelor of Arts (B.A.), International Relations and Affairs
Havelock High School 1999 — 2003
Diploma, Liberal Arts
Afni January 2013 - Present
Avon September 2010 - April 2012
Aflac March 2011 - December 2011
State Farm Isur March 2001 - February 2009
Skills
Disability Insurance, Term Life Insurance, Insurance, Strategic Financial..., Property & Casualty..., Retirement, Management, Life Insurance, Sales Management, Team Building, Customer Service, Health Insurance, Commercial Insurance, Customer Retention, Employee Benefits, Fixed Annuities, Leadership, Marketing, Sales, Direct Sales, Small Business, Coaching, Long-term Care, Strategic Planning, General Insurance, Training, Underwriting, Workers Compensation, Account Management, Whole Life
Education
Monmouth College 1991 — 1993
Business Administration/Economics
Langford area school district June 2013 - Present
Corner Pantry September 2012 - July 2013
Pierre School District August 2012 - May 2013
Todd County School District July 2011 - April 2012
Afni June 2011 - July 2011
University of Northern Colorado August 2009 - July 2011
Northern State University June 2007 - August 2009
Roslyn School District August 2003 - June 2007
Roslyn School District August 2002 - June 2007
Skills
Higher Education, Teaching, Research, Curriculum Development, Editing, University Teaching, Public Speaking, Literature, Curriculum Design, Tutoring, Instructional Technology, Instructional Design, Mathematics Education
Education
University of Northern Colorado 2009 — 2011
Mathematics Education
Northern State University 1998 — 2002
B.S, Mathematics Education; mathematics education
C3 Consulting February 2013 - May 2013
Fry's Food and Drug December 2012 - February 2013
Afni April 2011 - November 2011
Pima Community College July 2008 - November 2008
Huachuca city Food Bank January 2005 - December 2005
Family Dollar January 2005 - December 2005
Education
Pima Community College 2008 — 2008
In Progress, Science
Afni December 2012 - May 2013
Digital Blues March 2011 - July 2011
Laramie Boomerang April 2008 - March 2010
Skills
Graphic Design, Adobe Creative Suite, Adobe Acrobat, QuarkXPress, PowerPoint, Pagemaker, Photoshop, Outlook, Microsoft Excel, Microsoft Word, Microsoft Office, Document Imaging, Vector Design, JPEG, Vector Illustration, Digital Illustration, Logo Design, Digital Printing, Illustration, Printers, Spot Color, Drawing, Data Entry, Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Sales, Telephone Skills, Childcare, Maid Service, Housekeeping
Education
Northwest College 2004 — 2005
Associate of Arts and Sciences (A.A.S.), Graphic Design
Laramie County Community College 2002 — 2005
Fine/Studio Arts, General
CN May 2012 - Present
Army National Guard 2006 - Present
Afni April 2007 - July 2008
National Tube Supply Co. January 2005 - March 2007
KMart Distribution Center September 2003 - December 2004
Skills
Leadership, Training, Time Management, Forklift Operator, Customer Service, Human Resources, Warehousing, Distribution Center..., Shipping, Military Experience, Military, Army
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
Associates, Network Systems Administrations
Manteno High School 1998 — 2002
General, Diploma
H&R Block December 2011 - Present
Circle K January 2010 - November 2011
Cyracom International, Inc September 2009 - January 2010
Mykylee’s Gift Shop February 2007 - September 2009
Convergys December 2005 - February 2007
Afni March 2004 - December 2005
Opinion Research Corporation January 2002 - March 2004
Skills
AutoCAD, AutoCAD Architecture, Revit, Civil 3D, 3Ds Max, Microsoft project, Inventor, Microsoft Office
Education
ITT Technical Institute 2009 — 2013
Associates of Science, Computer-Aided Drafting and Design
ITT Technical Institute-Tucson 2009 — 2013
Associate of Science (A.S.), Drafting and Design Technology/Technician, General
Afni October 2012 - Present
Skills
Customer Service, Telecommunications, Computer Proficiency, Sales, Conflict Resolution, Positive Team Player, Courtesy, Time & Attendance, Spanish-English, respectful, Exceptionally Organized, Go-getter attitude, Friendly Personality
Education
Pima Community College 2006 — 2011
BASIS Tucson high school 2004 — 2006
Chipotle Mexican Grill May 2013 - Present
Amphitheater High School March 2013 - July 2013
Afni June 2011 - December 2011
Skills
Customer Service
Education
Pima Community College 2011 — 2013
Kinesiology and Exercise Science
Mesa Community College 2012 — 2012
US Navy September 2013 - Present
LivingSocial November 2012 - September 2013
Afni July 2011 - November 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Technical Support, Customer Service, CRM, Customer Retention, Salesforce.com, Troubleshooting, Account Management, Team Leadership, Microsoft Office, Networking, Sales, Training
Education
Pima Community College 2008 — 2013
Systems Administration and Cybersecurity, Information Technology, Junior
United Allergy Services August 2013 - Present
BNT Computer Services January 2004 - Present
United Allergy Services July 2013 - August 2013
United Allergy Services March 2012 - July 2013
Whataburger Corporate (Robert Haft completed assignment) January 2012 - February 2012
Afni March 2011 - January 2012
Millennia Medical Staffing January 2007 - April 2010
Jefferson Pharmacy January 1998 - January 2005
Skills
Active Directory, Symantec, Microsoft Office, Troubleshooting, Problem Solving, Windows 7, Microsoft, Customer Service, Call Centers, VPN, Microsoft Exchange, Networking, Process Improvement, Management, Hardware, Wireless Networking, Leadership, Switches, Training, Computer Hardware, Outlook, Software Installation, XP, Cisco Technologies, Printers, Technical Support, Laptops, System Administration, Blackberry Enterprise..., Group Policy, DNS, Security, Citrix, Windows, Windows Vista, DHCP, Servers, Software Documentation, VMware ESX, Visio, Windows Server, Windows XP, Windows XP Pro, Salesforce.com, Administration, System Deployment, Server Administration, Disaster Recovery, Team Building
Education
Hallmark Institute of Technology
Associate of Applied, Science Electronic Technology
Our Lady of the Lake University
Arizona Public Service (APS) July 2012 - Present
Fox Broadcasting Company November 2010 - Present
EDMC March 2010 - November 2010
US Airways June 2007 - September 2010
Choice Hotels International 2007 - 2007
Afni September 2002 - July 2006
Stream Global Services December 2000 - July 2002
APAC Customer Services October 1998 - December 2000
Skills
Project Management, Possible ESP, Analysis, Business Analysis, Business Intelligence, Business Process, CRM, Call Center, Call Centers, Change Management, Cisco Technologies, Customer Service, Databases, Forecasting, IT Strategy, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Program Management, Project Planning, Recruiting, Risk Management, SDLC, Scrum, SharePoint, Software Documentation, Software Project..., Training, Vendor Management, Workforce Management
Education
Pima Community College 1994 — 1998
N/A, Business & Accounting
Afni July 2012 - Present
Community Foundation of Northwest Indiana August 2005 - August 2012
Arthur Andersen 1997 - 2004
Skills
Help Desk Support, Troubleshooting, Windows Server, Servers, IT Management, ITIL, Network Administration, Business Analysis, Networking, CRM, Telecommunications, Technical Support, Management, Training, Leadership, Disaster Recovery, Active Directory
Education
Keiser College 1994 — 1997
Computer Science, Computer Networking
Axium Healthcare Pharmacy July 2015 - Present
Express Scripts July 2013 - July 2015
Kelly Services March 2013 - July 2013
Convergys November 2010 - March 2011
Afni 2011 - 2011
Connextions October 2009 - May 2010
ACCENT Marketing January 2009 - July 2009
Skills
Management, Customer Satisfaction, Team Management, Training, Leadership, Process Improvement, Team Leadership, Outsourcing, Customer Service, Customer Experience, Call Centers, Team Building, Invoicing, Insurance, Outlook, Data Entry, Troubleshooting, Software Documentation
Education
Lake Technical Center 2006 — 2006
Certification, Emergency Medical Technology/Technician (EMT Paramedic)
Lake-Sumter Community College 2005 — 2006
N/A, General Studies
Afni June 2014 - Present
Speaking of Everything Mag January 2014 - Present
U.S. Fish & Wildlife Service September 2013 - December 2013
North Central Health District January 2013 - May 2013
The Cluster Mercer University September 2011 - May 2013
Skills
Blogging, Editing, Feature Articles, Writing, Social Media, Research, Community Outreach, Interviews, Video, Photography, Press Releases
Education
Washington Media Institute (WMI) 2013 — 2013
News/Media
Mercer University
Bachelor of Arts, Degree, Journalism
New Horizons Computer Learning Centers 2014 - 2014
New Horizons Computer Learning Centers 2014 - 2014
UnitedHealth Group August 2012 - March 2013
Coventry Health Care, an Aetna Company August 2010 - March 2011
Transcom August 2009 - August 2010
Afni December 2008 - December 2009
Panda Restaurant Group May 2007 - December 2008
Skills
Customer Service, HIPAA, Call Centers, Healthcare Management, Information Technology, Information Assurance, Information Security, CCNA, Microsoft Servers, CompTIA A+ Certification, CompTIA Network+, Windows 7, Computers, Private Cloud, Medicare Part D, Medicare, Rx, Claims Handling, Financial Services, Technical Support, Cellular Communications, Apple OS, Android, TCP/IP protocols, OSI Model, Microsoft Office, Cisco Technologies, DNS Server, Cyber-security, Criminal Justice, Criminal Investigations, Criminal Law, Healthcare Information..., Hospitals, Nursing, Healthcare
Education
Northwest Vista College 2013 — 2015
Associate of Science (A.S.), Computer and Information Systems Security/Information Assurance, 3.0
New Horizons Computer Learning Centers 2014 — 2014
Certificate Program, Information Technology
Northwest Vista College 2008 — 2011
Associate of Arts (A.A.), Criminology, 3.1
CallSocket November 2012 - September 2014
Varolii August 2009 - September 2012
The Call Center Intelligence Agency September 2003 - August 2009
iQor 2002 - 2003
AFNI 2000 - 2002
Kuehne + Nagel 1998 - 1999
FTD 1996 - 1998
Danka Office Imaging February 1993 - 1996
Animal 911 January 1992 - January 1993
Sauganash Animal Hospital January 1989 - January 1993
Education
Strayer University 2009 — 2011
MBA, Business
Judson University
BA, Management and Leadership
American Water Works Association February 2012 - Present
Convergys October 2011 - February 2012
Afni June 2011 - July 2011
Homestead Technologies December 2008 - December 2009
Skills
Mac, Web Design, Dreamweaver, Adobe Acrobat, Mac OS X, Flash, Adobe Creative Suite, Graphic Design, Photoshop, CSS, Illustrator, CSS3, Wordpress, HTML, InDesign, SEO, Photography, HTML 5, Technical Support, Content Management
Education
Metropolitan State University of Denver 2002 — 2008
Bachelor of Arts, Theatre
Afni November 2014 - Present
Tucson Audubon Society April 2014 - November 2014
@ Home January 2013 - April 2014
Graduated December, 2012 May 2012 - December 2012
TaylorMade-adidas Golf June 2001 - April 2012
Druce Design September 1998 - June 2001
Cobra PUMA Golf January 1998 - September 1998
Druce Design January 1997 - December 1997
Stuart Lueders, Inc. May 1996 - December 1996
The Oswego Company September 1991 - March 1996
Skills
HTML, Adobe Creative Suite, Social Media, CSS, Advertising, QuarkXPress, SugarCRM, Sales, Marketing Strategy, Social Media Marketing, Lean Enterprise..., Toastmasters, Leadership, BlueHornet Email..., Al Fresco Content..., Email, Google Analytics, Supervision, Digital Marketing, Email Marketing, CRM, Idea Generation, SEO, Budgets, Customer Service, Telecommunications
Education
Northern Arizona University 2009 — 2012
Bachelor of Arts (B.A.), Interdisciplinary Studies
Pima Community College 1987 — 1988
Associate of Arts (A.A.), General Studies
University of Arizona
Architecture, Business Administration, Creative Writing
ConneXion Electrical Supply and Solutions February 2012 - Present
PetSmart May 2013 - August 2013
Target November 2012 - March 2013
Minor Details May 2012 - September 2012
All-Rite Industries January 2012 - April 2012
Afni October 2011 - November 2011
Circle K October 2010 - September 2011
Dominick's September 2008 - December 2008
Didier Farms September 2007 - October 2008
Skills
Customer Service, Customer Loyalty, Customer Relations, Customer Retention, Manufacturing, Landscaping, Equine, Manual Labor, Logistics, Microsoft Office, Microsoft Excel, Time Management, Warehousing, Sales, Horses, Stocking, Stock Rotation, Forklift Operator
Education
In Balance Ranch Academy 2010 — 2011
HS Diploma, General Studies, 11th-12th
Pima Community College 2010 — 2011
N/A
Adlai E. Stevenson High School 2006 — 2008
High School Diploma, 9th-10th
Twin Groves Middle School 2003 — 2006
Jr. High School Diploma, Junior High School..., 6th-8th
City of Bloomington, IL June 2014 - Present
Afni September 2010 - March 2015
Mclean County Unit District No 5 January 2010 - June 2011
Feld Entertainment November 2007 - December 2009
Skills
Logistics, Operations Management, Production Managment, Logistics Management, Transportation, Software Documentation, Analysis, Management, Human Resources, Budgets, Time Management, Team Management, Coaching, Policy, Training, Team Leadership, Customer Service, Leadership, Leadership Development, Strategic Planning, Event Planning
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, 3.81
Robert Morris University 1999 — 2001
Bachelor's degree, Business Administration and Management, General, 3.65
Alligator Lagoon @ Tom and Jerry's Airboat Rides, LLC July 2015 - Present
Tom and Jerry's Airboat Rides January 2015 - Present
BJ's Airboat Adventures August 2014 - September 2015
Afni October 2012 - June 2013
Savannah Court & Cove of Maitland October 2010 - October 2012
Family Dentistry of Central Florida August 2010 - November 2010
Waldorf Astoria Spa by Guerlain February 2010 - August 2010
Skills
Training, Leadership, Public Speaking, Customer Service, Microsoft Excel, Management, Microsoft Office, Team Building, Payroll, Administrative..., Administrative..., Strategic Planning, Public Relations, Time Management, PowerPoint, Recruiting, Interviews, Employee Relations, Medical Terminology, Dentistry, Bookkeeping, Events, Hospitality, Accounts Payable, Financial Accounting, QuickBooks, Business Analysis, b, Team Leadership, Business Transformation, Event Planning, Event Management, E-commerce, Entrepreneurship, Cross-functional Team..., Telecommunications, Employee Training, Account Management, Financial Analysis, Project Management, Human Resources, Global Human Resources..., Strategic Human..., Brand Development, Brand Management, Business Strategy, New Business Development, Small Boat Operations, Sales Operations, Operations Management
Education
Lake-Sumter Community College 2014 — 2016
BAS-OM, Business
Lake-Sumter Community College 2000 — 2002
Associate of Arts (AA), Dental Assisting/Assistant
Regions Bank March 2012 - Present
Covidien January 2011 - March 2012
Dent Wizard April 2010 - January 2011
Afni October 2004 - February 2010
Bass Pro Shops July 2001 - October 2004
American National Insurance April 1998 - July 2001
Skills
Human Resources, Call Center, Insurance, Retail, Project Planning, Employee Relations, Onboarding, Employee Benefits, Employee Engagement, Benefits Administration, Performance Management, Succession Planning, Payroll, Talent Acquisition, Recruiting, Deferred Compensation, Talent Management, HRIS, Employment Law, Training, FMLA, Leadership, College Recruiting, Personnel Management
Education
Missouri State University 1995 — 1999
Communications
Vantage West Credit Union March 2007 - Present
VisionQuest September 2005 - March 2007
VisionQuest January 2005 - September 2005
Afni August 2001 - December 2004
Afni March 2000 - August 2001
Skills
Recruiting, HRIS, HR Policies, New Hire Orientations, Employee Relations, Employee Benefits, COBRA, Unemployment Claims, Mentoring, Leadership, FMLA, EEOC, Ultipro, Performance Appraisal, Interviews, Onboarding, Human Resources, Training
Education
Pima Community College 2010 — 2011
Certificate, Human Resources Management and Services
Thomas Downey High School
UPS February 2014 - Present
MAC Cosmetics November 2011 - December 2014
Sprint January 2012 - September 2012
Afni August 2009 - November 2010
Skills
Sales, Business Development, Marketing, Retail Sales, Sales Operations, Sales Management, Retail, Merchandising, Inventory Management, Direct Sales, Customer Service, Customer Satisfaction, Account Management, Customer Retention, Cold Calling, Leadership, Team Building, Training
Education
Northwest Vista College
Business Administration and Management, General
Urgent Care Extra February 2015 - Present
Dr. Daed Nokari MD FACOG 2010 - 2011
Afni January 2006 - February 2007
Education
Mercy College 2012 — 2014
MS Physician Assistant Studies, Physician Assistant, Graduated with Destinction
University of Arizona 2006 — 2010
BS.Microbiology, Magna cum Laude
HOPE Research Institute July 2015 - Present
Equipment Safety Services January 2015 - July 2015
Novum Pharmaceutical Research Services July 2014 - January 2015
The Springs Living October 2013 - March 2014
The Tungland Corporation February 2012 - September 2013
Afni May 2011 - August 2011
Skills
Healthcare, Clinical Monitoring, Organizational..., Management, Social Services, Employee Relations, Training, Community Outreach, Strategic Planning, Bilingual-English/Spanis..., Communication, Microsoft Excel, Microsoft Office
Education
Northern Arizona University 2009 — 2013
Bachelor's Degree, Biomedical Sciences, General
Flowing Wells High School 2005 — 2009
High School
AlphaStone LLC February 2014 - Present
Citi December 2008 - June 2011
Afni 2010 - 2011
Digipost November 2006 - February 2007
Young Alarm April 2006 - June 2006
Skills
Photography, Photoshop, Graphic Design, Desktop Publishing, Navy, Custom Remodeling, Painting, Cabinetry, Illustrator, InDesign, Hazardous Materials, Hazardous Waste..., First Aid, Firefighting, Alarm Systems, Bulk Mailing, Sales, Call Centers
Education
Pima Community College 2011 — 2012
Anthropology
Defense Photography School 1994 — 1995
Professional Certification, Photography
State Farm March 2015 - Present
TEKsystems September 2012 - February 2015
Afni January 2007 - June 2012
Skills
Management, Project Management, Change Management, Leadership, Training, Process Improvement, Training Delivery, Customer Service, Curriculum Design, Enterprise Architecture, SharePoint, Sales, Team Building, Information Architecture, Project Management..., Enterprise Content..., SharePoint Designer, Curriculum Development, Telepresence, Microsoft Lync 2013, Manage Client..., Relationship Management, Interdepartmental..., OnDemand Video Creation, Operations Management, International Relations, Oral & Written..., Consulting, Team Leadership, Program Management, Business Analysis
Education
Schiller International University 2004 — 2006
Master of Business Administration (MBA), International Business
Northern Illinois University - College of Business 2000 — 2004
Bachelor's of Science, Marketing & Marketing Management
Heart of America Home Health Care January 2010 - Present
NCO Customer Management, Inc. June 2008 - December 2009
Assurant Employee Benefits March 2006 - January 2008
Connex International March 2003 - March 2006
Harte-Hanks Direct Marketing January 2000 - January 2003
Afni 1997 - 2000
Skills
Customer Relations, Staff Development, Performance Management, Call Center, Healthcare, Home Health Agencies, Operations Management, New Business Development, Small Business, Process Improvement, Customer Satisfaction, Training, CRM, Team Building, Leadership, Forecasting, Sales, Coaching, Change Management, Budgets, Recruiting, Sales Management, Project Planning, Analysis, Customer Service, Account Management, Contract Negotiation, Time Management, Marketing Strategy, Sales Operations, Leadership Development, Interviews, Cross-functional Team..., Management, Microsoft Excel, Call Centers, Quality Assurance, Human Resources, Strategic Planning, Public Speaking, Employee Benefits, Team Leadership, Program Management, Customer Retention, Start-ups, Marketing, Insurance, Vendor Management, Business Development, Organizational...
Education
Park University 2011 — 2012
Bachelors of Science, Management - Health Care
University of Kansas 1993 — 1995
English
University of Missouri-Columbia 1989 — 1989
Johnson County Community College 1991 — 1994
Associate's Degree, Business
Shawnee Mission Northwest
Tucson Christian School
St. Jude Children's Research Hospital July 2013 - Present
St. Jude Children's Research Hospital March 1999 - January 2014
Columbia/HCA February 1998 - March 1999
Columbia/HCA December 1996 - February 1998
BroMenn Healthcare March 1992 - December 1996
Afni March 1990 - March 1992
Foot Locker 1984 - 1989
Skills
Accounts Receivable, Healthcare, Billing, Revenue Cycle, Budgeting, Account Management, Hospitals, Compliance, Financial Analysis, HIPAA, Healthcare Management, Managed Care, Process Improvement, Team Building, Financial Reporting, Insurance, Customer Service, Healthcare IT, Medical Billing, Administration, Analysis, Documentation, Excel, Outlook, PowerPoint, Word, Financial Management, Medicaid, Team Leadership, Health Insurance, Budgets, Healthcare Information..., Invoicing, Strategic Planning, Policy, Management, Medicare, Revenue Cycle Management, Healthcare Consulting, Medical Compliance, Training, EMR, Physicians, ICD-9, Credentialing, EHR, Healthcare Industry, Cerner, Medical Coding, Software Documentation
Education
Western Illinois University 1980 — 1982
B.B., Business Management
Judson University 1978 — 1980
Business Management
The Garden on High November 2012 - Present
Diamond Hunter Inc 2003 - 2013
Diamond Hunter Inc 2003 - 2013
Target October 2011 - November 2012
Afni May 2000 - June 2007
Skills
Entertainment, Photoshop, Makeup Artistry, Personal Style, Styling, Style Consulting, Dance, Hip Hop
Education
Northwestern University
Farmers Insurance District Office 22-80 September 2010 - Present
McGraw-Hill Higher Education February 2004 - August 2010
Afni June 2003 - February 2004
UniGroup, Inc August 1999 - June 2003
Skills
Budgeting, Account Management, Expenses, Quickbooks, Business Planning, Salesforce.com, Budgets, Academic Publishing, Insurance, Publishing, New Business Development, B2B, Selling, Email Marketing, Online Publishing, Textbooks, Content Management, Sales Presentations, Marketing, Management, Strategic Partnerships, Direct Marketing, Sales, Cold Calling, Marketing Communications, Online Marketing, Sales Process, QuickBooks, Forecasting, Social Networking, Lead Generation, Sales Operations, Social Media Marketing, CRM, Small Business, Strategic Planning, Customer Service
Education
Lindenwood University 2003 — 2004
Master of Arts (M.A.), Communications
Lindenwood University
Bachelor of Arts (B.A.), Business Administration, Summa Cum Laude
Afni Sales AssociateWal-MartJanuary 2008 - October 2008
Northeastern State University January 2005 - October 2008
Education
Western Kentucky University 2009 — 2010
MA\
Northeastern State University 2003 — 2008
Management and Human Resource
Monument Systems, LLC October 2012 - Present
Monument Systems, LLC January 2012 - October 2012
Afni December 2008 - November 2011
Chamberlain 2007 - 2008
Chamberlain 2006 - 2006
Chamberlain 2002 - 2006
AOL 2001 - 2002
AOL 1999 - 2001
AOL 1994 - 1999
Skills
.NET, Visual C#, SQL, Windows Programming, Object Oriented Design, XML, LINQ, Entity Framework, jQuery, JavaScript, HTML, CSS, PHP, Visual Basic, Toastmasters, Subversion, Mercurial, Microsoft Office, Software Development, Web Applications, MySQL, Troubleshooting, Quality Assurance, Enterprise Software, Agile Methodologies
Education
Pima Community College 1991 — 1994
AAS, Computer Programmer/Analyst
Professional Employment Group August 2012 - Present
Carrington College April 2008 - October 2012
Afni 2007 - 2008
American Airlines 2006 - 2007
TCIM Services 2005 - 2006
Skills
AutoCAD Architecture, AutoCAD Mechanical, AutoCAD Civil 3D, Microsoft Project, Adobe Design Programs, Conflict Resolution, Customer Service, Project Management, Managerial Skills, Digital Information..., Data Entry, Appointment Scheduling, Document Management, Purchase Orders, Deposits, Database Administration, Bill of Materials, Billing Solutions, Telecommunications, Sales, Contract Management, Leadership, Interviews, Resume Writing, Employee Relations, Student Recruiting, Staff Development, Training
Education
ITT Technical Institute 2009 — 2011
BAS, Construction/Project Management
ITT Technical Institute-Tucson 2007 — 2009
AAS, Computer Aided Drafting & Design
Verizon Wireless May 2013 - Present
On Top of IT March 2013 - December 2013
Verizon Wireless November 2010 - April 2013
ADP January 2013 - February 2013
Afni July 2009 - November 2010
South Sky Marketing Group April 2009 - May 2009
Applebee's Neighborhood Bar and Grill February 2008 - April 2009
Pizza Hut November 2005 - February 2008
Skills
Network Marketing, Cell Phone Industry, Android, Customer Service, Customer Relations, Promotions, Excel, Retail, Strategic Planning, Team Building, Microsoft Excel, Sales Operations, Marketing, Management, Sales, Cold Calling, Time Management, Customer Retention, Call Centers, Account Management, Team Leadership, Customer Satisfaction, Training, New Business Development, Project Management, Direct Sales, Leadership, Sales Presentations, Microsoft Office, Customer Experience, Technical Support, Social Media Marketing
Education
Northern Arizona University 2008 — 2010
Bachelor's Degree, Business Administration
Northern Arizona University-The W. A. Franke College of Business 2008 — 2010
BBA, Business Administration
Pima Community College 2003 — 2010
Associates Degree, Business
TGI Fridays July 2015 - Present
TGI Fridays November 2014 - Present
TGI Fridays May 2009 - November 2014
Smokey Bones Bar & Fire Grill January 2005 - May 2009
Afni January 2004 - January 2005
Skills
Management, Teamwork, Social Networking, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Research, Public Speaking, English, Team Building, Sales, Training, Time Management, Leadership, Inventory Management, Strategic Planning, Customer Satisfaction, Restaurants, Hospitality, Team Leadership, Problem Solving, Food
Education
Western Kentucky University 2010 — 2014
Currently seeking Bachelor's in Business Administration, Business Administration and Management, General
Owensboro Community and Technical College 2009 — 2011
Associate of Arts (AA), Business
DIRECTV; Sales & Commercial Operations June 2010 - Present
Citi July 2004 - February 2009
Afni May 2002 - September 2004
The University of Arizona September 1997 - May 2002
Skills
Call Center, Customer Service, Project Management, Process Improvement, Quality Assurance, Microsoft Office, Social Media, Start-ups, Social Networking, PowerPoint, Event Management, Event Planning, Financial Analysis, Risk Management, Higher Education, Performance Management, Team Building, Call Centers, Vendor Management, Teamwork, Time Management, Employee Relations, Recruiting, Training, Banking, Leadership, Customer Satisfaction, Outsourcing, Coaching, Analysis
Education
University of Arizona 1997 — 1999
BS, Microbiology and Veterinary Science
Pima Community College 1994 — 1997
Transfer, Biology, General
Oracle July 2012 - Present
Vitrue, Inc. March 2011 - July 2012
Coca-Cola Refreshments December 2010 - March 2011
JWT March 2006 - September 2010
Afni March 2005 - February 2006
The Grow Network/McGraw-Hill August 2004 - December 2004
Mid-South Motoplex September 2003 - August 2004
Daily Racing Form October 1993 - July 2003
Skills
Customer Service, Troubleshooting, Project Management, OS X, Windows, System Administration, Mac, Windows Server, Technical Support, Network Administration, SaaS, Software Documentation, Process Improvement, Sales, Telecommunications, Cisco Technologies, Hardware, Social Media, Team Leadership, Integration, MySQL
Education
LaGuardia Community College 1988 — 1991
Liberal Arts Studies
Double Tap May 2012 - Present
1st Farm Credit Services February 2000 - May 2014
New Business Venture 2014 - 2014
Afni 1998 - 2000
Illinois Power Company 1991 - 1998
Skills
Strategic Leadership, Senior Executive..., Entrepreneurship, Business Coaching, Life Coaching, Technology Leadership, IT Strategy, Governance, Technology Integration, Continuous Improvement, Business Planning, Project Management, Experienced Change Agent, Team Leadership, Team Building, Business Analysis, Instructor-led Training, Process Safety, Information Security, Disaster Recovery, Business Continuity..., Business Intelligence, Leadership, SDLC, Security, Information Technology, Management, Strategy, Data Center, Strategic Planning
Education
Liberty University 2011 — 2016
Master of Business Administration (MBA), Organizational Leadership
Millikin University 1987 — 1991
Bachelor of Arts (B.A.), Accounting and Management Information Systems
Highmark Blue Shield April 2013 - Present
Highmark Blue Shield September 2011 - April 2013
Afni October 2006 - December 2010
Verizon March 2004 - October 2006
Verizon August 2003 - March 2004
Verizon February 2002 - August 2003
Verizon November 2000 - February 2002
Verizon (GTE) March 1998 - November 2000
Verizon (GTE) March 1996 - March 1998
Verizon (GTE) September 1992 - March 1996
Skills
Call Center, Business Analysis, Financial Analysis, Telecommunications, PeopleSoft, Accounts Receivable, Healthcare, Business Planning, Financial Modeling, Strategy, Business Strategy, Process Improvement, Team Leadership, Forecasting, Project Management, Outsourcing, Call Centers, CRM, Performance Management, Budgets, Account Management, Analysis, Cross-functional Team..., Customer Satisfaction, Management, Training, Finance, Vendor Management, Business Process...
Education
Penn State University 1988 — 1989
Bachelor of Science (B.S.), Marketing
Afni November 1997 - Present
United States Marine Corps March 1986 - March 2000
Skills
Workforce Management, Telecommunications, Quality Assurance, Business Analysis, CRM, Team Leadership, Team Building, Training
Education
Pima Community College 1992 — 1994
Gaggle.Net, Inc. November 2009 - Present
ADM June 2009 - October 2009
Kathryn Beich, Inc September 2004 - December 2008
Amdocs April 2003 - August 2004
Afni January 2001 - March 2003
Lexis Document Services April 1995 - January 2001
Moorman Manufacturing June 1993 - April 1995
Skills
Internal Controls, Forecasting, Financial Reporting, Financial Analysis, Budgets, Accounting, Managerial Finance, GAAP, Finance
Education
Millikin University 1989 — 1993
Bachelor of Science (B.S.), Accounting
Pima County November 2013 - Present
TEKsystems May 2013 - November 2013
Afni July 2012 - May 2013
Afni March 2011 - August 2012
Afni June 2010 - March 2011
Comcast December 2008 - July 2010
CardWorks Processing December 2006 - April 2008
Pay By Touch 2006 - 2008
Arizona League Of Conservation Voters 2006 - 2006
The Nurses Registry LLC 2005 - 2006
Skills
Software Documentation, Project Management, Team Leadership, Access, Process Improvement, Program Management, Troubleshooting, SQL, Business Analysis, Disaster Recovery, SDLC, Call Center, Visual Studio, VBA, Collaborative Problem..., Written & Oral..., Client Liaison, Project Initiation, Requirements Analysis, Requirements Gathering, Business Requirements, Requirements Management, Scope Management, Consumer Technology, Computer Hardware, Program Deployment, MS Project, Agile Project Management, Agile Methodologies, Scrum, Presentation Design, Data Analysis, Systems Analysis, Information Security..., Visio, Leadership, Microsoft SQL Server, Business Process..., System Administration, HTML, Windows Server, Call Centers, IT Management, Technical Support, Vendor Management, SharePoint, CRM, Training, Databases, Testing
Education
University of Phoenix 2010 — 2011
Master of Information Systems Management, Management Information Systems, General
University of Phoenix 2008 — 2010
BSIT/Software Engeneering, IT/Software Engineering
Pima Community College 2002 — 2008
General Education Prerequisites, General Studies/Business
Advantage RN January 2014 - July 2015
Medical Staffing Network May 2013 - January 2014
Advantage RN February 2011 - May 2013
Kilgo UMC September 2009 - September 2011
NursesRx October 2006 - May 2009
Organon Pharmaceuticals 2000 - 2003
Afni May 1998 - February 2000
Skills
Psychotherapy, Customer Service, Coaching, Applicant Tracking..., Temporary Staffing, Leadership Development, Temporary Placement, Interviews, New Business Development, Recruiting, Staffing Services, Microsoft Excel, Market Research, Healthcare Management, Training, Healthcare, Salesforce.com, Hospitals, Social Media, Public Speaking, Human Resources, Building Relationships, Nursing, Microsoft Office, Sales Management, Sales Process, College Recruiting
Education
Otterbein College 1994 — 1996
BA, psychology
Johnson County Community College 1991 — 1994
AA, Liberal Arts
Whitewater Middle School July 2013 - Present
University of West Georgia May 2010 - April 2013
TEKsystems January 2009 - April 2010
PMAlliance 2006 - 2008
Afni December 2005 - October 2006
Centro Colombo Americano January 2004 - December 2004
Skills
Public Speaking, Spanish, English, PowerPoint, Project Management, Project Planning, Microsoft Excel, Outlook, Team Leadership, Microsoft Word, Change Management, Strategic Planning, Microsoft Office, Teaching, Foreign Languages, Training, Cross-functional Team..., Customer Service
Education
University of West Georgia 2011 — 2013
Initial Certification in Spanish Education, Spanish Education, 4.0
Northern Illinois University 2000 — 2003
Bachelor of Arts, Corporate Communication, Spanish Language and Literature
Pekin Insurance May 2014 - April 2015
Accenture July 2012 - May 2014
Accenture Technology Solutions February 2009 - July 2012
Choicepoint Precision Marketing November 2004 - January 2009
Afni June 1999 - November 2004
Skills
Quality Assurance, Testing, SDLC, Microsoft SQL Server, SQL, Requirements Analysis, Requirements Gathering, Business Requirements, Functional Requirements, Requirements..., Requirements Management, Regulatory Requirements, Context Diagrams, Workflow Diagrams, Use Case, Use Case Analysis, Use Case Diagrams, User Acceptance Testing, Regression Testing, System Testing, Manual Testing, Test Cases, Test Management, Test Planning
Education
Millikin University 1995 — 1999
Bachelor's Degree, Management Information Systems
Department of Economic Security May 2015 - Present
C3/CustomerContactChannels, Inc. August 2013 - May 2015
C3/CustomerContactChannels, Inc. September 2012 - August 2013
C3/CustomerContactChannels, Inc. June 2012 - September 2012
C3/CustomerContactChannels, Inc. October 2011 - June 2012
Sears Holdings Corporation October 2010 - October 2011
Sears Holdings Corporation July 2010 - November 2010
Afni January 2010 - July 2010
Jewish Family and Children's Services September 2008 - July 2009
Intuit September 2005 - August 2008
Skills
Call Center, Customer Experience, Customer Service, Process Improvement, Quality Assurance, Microsoft Office, Microsoft Excel, Outlook, Team Leadership, QuickBooks, Payroll, Call Centers, Software Documentation, Management, Program Management
Education
University of Phoenix 2008 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General
Pima Community College 2004 — 2005
Mangold Ford September 2013 - Present
St. Farm October 2010 - September 2013
Clearly Windows September 2008 - January 2013
Eangelical Free Church of Bloomington/Normal December 2008 - January 2009
Afni January 1999 - November 2007
Mcghee and Me Photography January 1999 - February 2002
Fort Wilderness Christian Adventure Camp May 1990 - 1991
Skills
Customer Service, Event Planning, Strategic Planning, Team Building, Sales, Non-profits, Microsoft Office, Marketing, Leadership, Microsoft Excel, Coaching, Social Media, Teaching, Leadership Development, Microsoft Word, PowerPoint, Research, Sales Management
Education
Lincoln Christian University 2004 — 2009
Masters of Divinity, General
University of Illinois Champaign 1988 — 1991
Bachelors, Recreational Program Development
Joliet Junior College 1986 — 1988
Associates, Agricultural Economics
Normal Community 1982 — 1986
316 Autos, LLC January 2015 - Present
Arkadin December 2014 - Present
AccuConference May 2004 - Present
Afni August 2003 - August 2007
McKesson Health Solutions February 2000 - March 2002
Skills
Customer Service, Telecommunications, Call Center, Contract Negotiation, Data Entry, Account Management, T1, VoIP, CRM, Video Conferencing, Managed Services, Direct Sales, Call Centers, Customer Retention
Education
Pima Community College 2001 — 2004
Business Mgmt/Global Mgmt, Accounting
The CMI Group March 2012 - Present
Afni April 1999 - March 2012
ChoicePoint Direct June 1998 - April 1999
Customer Development Corporation June 1986 - April 1999
Skills
Business Analysis, Business Intelligence, Call Center, Process Improvement, Team Leadership, Outsourcing, Disaster Recovery, Call Centers, Vendor Management, Strategic Planning, IT Management, Business Process..., Telecommunications, IT Strategy, Management, Program Management, CRM, Leadership, SaaS, Integration, Change Management, Risk Management, Cloud Computing, Operations Management, Executive Management
Education
Millikin University 1982 — 1986
BS
Afni January 2013 - Present
Afni July 2009 - January 2013
Afni September 2005 - July 2009
Afni November 2004 - September 2005
Afni June 2004 - November 2004
Afni March 2003 - April 2004
Afni December 1998 - March 2003
Afni August 1998 - December 1998
Skills
Customer Service, Microsoft Office, Outlook, Telephone Skills, Troubleshooting, Data Entry, Typing, Word, Excel, PowerPoint, Documentation, Spreadsheets, Teamwork, Customer Satisfaction, Internet Explorer, Customer Relations, Problem Solving, Administration, Supervisory Skills, Close Attention to..., Records Management, Software Licensing..., Basic Accounting..., Strong work ethic, Open to New Ideas, Open to Learning, Highly motivated to..., Incident Management, Software Documentation, Microsoft Excel, Coaching, Call Centers, Team Leadership, Vendor Management, Microsoft Word, System Administration, Leadership, Process Improvement, Program Management, XP, Management, Project Management, SDLC, Windows, Databases, SharePoint, Technical Support, Help Desk Support, Quality Assurance, Workforce Management
Education
Lincoln College, Normal, IL 2010 — 2013
Bachelor of Business Administration, Business
Midstate College 2003 — 2004
Associate of Applied Science Degree, Administrative Professional
Midstate College 2000 — 2002
Diploma, Computer Software Specialist
My own blog March 2009 - Present
Afni October 2007 - March 2008
Skills
Blogging, Editing, Creative Writing, Social Media, Copywriting, Wordpress, Publishing, Facebook, Social Networking, Teaching, Social Media Marketing, Public Speaking
Education
Pima Community College
office work
Afni September 2008 - Present
Afni February 2006 - September 2008
UPS January 2000 - February 2006
Skills
Active Directory, Computer Hardware, Process Improvement, Windows 7, Call Center, Troubleshooting, Software Documentation, Call Centers, Help Desk Support, SharePoint, Technical Support, Management, Disaster Recovery, Vendor Management, Visio, System Administration
Education
McKendree University 1997 — 1999
BS, Computer Information Systems
Rend Lake College 1995 — 1997
Associate in Business, Business
Comprehensive Prosthetics & Orthotics January 2014 - Present
Thirty-One Gifts February 2012 - June 2015
Hopedale Medical Complex December 2011 - January 2014
Heyl, Royster, Voelker, & Allen April 2010 - December 2011
G&D Integrated February 2008 - February 2009
State Farm August 2004 - February 2008
TEKsystems April 2004 - August 2004
Afni June 1996 - April 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Organizational..., Answering Phones, Filing, Copying, ICD-9, Medical Terminology, Medical Billing, PowerPoint, Process Scheduler, Team Leadership, Time Management, Telephone Skills
Education
Midstate College 2009 — 2012
Associate's, Administrative Professional
Bloomington Area Vocational Center Administrative Office Technology
Midstate College
Olympia High School
Realty Execuitves Tucson Elite 2015 - Present
Tierra Antigua Realty August 2013 - February 2015
Intuit December 2003 - July 2013
America Online 2001 - 2003
Afni 2000 - 2001
Skills
Enterprise Software, Salesforce.com, SaaS, Product Management, Cloud Computing, QuickBooks, Start-ups, Sales Process, Cross-functional Team..., Process Improvement, Small Business, Strategy, Training, Sales, Leadership, Call Centers, CRM, Account Management, Customer Experience, Strategic Planning, Direct Sales, Analysis, Strategic Partnerships, Customer Retention, Sales Management, Analytics, Sales Operations, Solution Selling, Lead Generation, Professional Services, Vendor Management, Selling, Business Development, E-commerce, Cold Calling, Team Building, Employee Benefits, Management, Product Marketing, Team Leadership, Program Management, Customer Satisfaction, Consulting, B2B, Networking, SharePoint, Time Management, Competitive Analysis, Marketing, Recruiting
Education
Hogan School of Real Estate 2013 — 2013
Real Estate
Lincoln Land Community College 1977 — 1979
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Commonwealth - Altadis, Inc. April 2012 - April 2013
Commonwealth Brands April 2009 - April 2012
Ford's Furniture August 2005 - April 2009
Ford's Furniture September 2002 - August 2005
Afni July 2001 - September 2002
Ford's Furniture July 2000 - September 2002
Butler County Board of Education January 2000 - July 2001
Butler County Board of Education May 1995 - August 1999
Skills
Outlook, Human Resources, Employee Relations, Microsoft Excel, Recruiting, System Administration, Organizational..., Office 2010, Document Drafting, JD Edwards, Communication Skills, Reporting & Analysis, AS400 system, Storis, Customer Service, Employee Benefits, FMCG, Interviews, Invoicing, Furniture, Tobacco Industry, Proofreading, Data Analysis, Bid Preparation, Inventory Management, Sales, Sales Operations, Access, Accounts Receivable, Customer Insight, Employee Training, Payroll, Training, New Hire Orientations, Analysis, Office Management, Administrative..., Customer Satisfaction, Spreadsheets, Account Management
Education
Kentucky Wesleyan College 1995 — 2000
B.A., Business Administration, Minor: Spanish
Wyndham Vacation Ownership July 2014 - Present
Sears Holdings Corporation January 2012 - June 2014
Afni 2010 - 2012
The Home Depot January 2006 - April 2010
Skills
Human Resources, Succession Planning, Talent Management, Organizational..., Recruiting, Strategic Planning, Compliance, Employee Benefits, Employee Relations, Leadership Development, Performance Management, Benefits Administration, Deferred Compensation, Onboarding, HRIS, Personnel Management
Education
Le Moyne College
Bachelor's degree, Business Administration and Management, General
Ameren Illinois June 2012 - Present
AFNI June 1998 - June 2012
Skills
Call Center, Quality Assurance, Workforce Management, Customer Satisfaction, Software Documentation, BPO, Process Improvement, Customer Experience, Customer Service, Quality Control, Troubleshooting
Education
Midstate College 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Midstate College 2005 — 2008
Associate's degree, Business Administration and Management, General
Eagle Transportation Tucson July 2013 - Present
Citigroup May 2006 - August 2012
Afni May 2005 - May 2006
Tucson Unified School District August 2001 - May 2005
Skills
Instructor-led Training, Instructional Design, Needs Analysis, Training Delivery, Learning Management..., E-Learning, Staff Development, Employee Training, Management Development, Learning Management, Blended Learning, Organizational..., Curriculum Development, Distance Learning, Captivate, Training, Team Building, Coaching, Performance Management, Leadership, Process Improvement, Customer Service, Leadership Development, Management, Team Leadership, Employee Relations, Program Management, Call Centers
Education
Northern Arizona University 2002 — 2004
MEd, Educational Leadership
University of Arizona 1999 — 2001
BA, Elementary Education
Afni January 2007 - Present
Education
Pima Community College 2011 — 2012
Human Resources Certification, HR
BRIDGE Energy Group August 2014 - Present
Zycron May 2010 - June 2014
Afni December 2009 - May 2010
City of Memphis July 2008 - October 2009
IBM Corporation July 2006 - June 2008
Service Master Corporation September 2002 - May 2006
Unisys Corporation October 2000 - July 2002
Global Data Systems March 2000 - September 2000
OES/Aztec Technology April 1999 - February 2000
RHI Consulting March 1998 - April 1999
Skills
Cisco Technologies, DNS, Data Center, Disaster Recovery, ITIL, Integration, Operating Systems, Security, Servers, Software Documentation, System Administration, Technical Support, Windows
Education
Lamar University
Aremac Heat Treating, LLC February 2014 - Present
Afni July 2011 - October 2014
Vantage West Credit Union January 2006 - June 2011
Afni January 2001 - January 2006
First Data Corporation January 1998 - January 2001
Skills
Recruiting, New Hire Orientations, Employee Relations, Talent Acquisition, Onboarding, Management, Team Building, Employee Engagement, Personnel Management, Human Resources, Performance Management, FMLA, Employee Benefits, Talent Management, Benefits Administration, Leadership, Training, Employee Training, Call Centers
Education
Pima Community College
Business Administration/HR
Pima Community College
East Alabama Rheumatology at East Alabama Medical Center July 2014 - Present
East Alabama Medical Center May 2011 - Present
University of Phoenix February 2009 - Present
Blu Phlame LLC July 2008 - Present
Afni April 2005 - July 2008
AT&T June 1990 - December 2004
Skills
Process Improvement, Leadership Development, Coaching, Training, Organizational..., E-Learning, Staff Development, Career Counseling, Leadership, Employee Relations, Public Speaking, Project Management, Team Building, Strategic Planning
Education
University of Phoenix 2008 — 2012
Doctoral, Management and Organizational Leadership
University of Phoenix 2002 — 2005
Masters, Business Administration
Lehigh University
Post University
Bachelor of Science, Management
Bottom Line Systems, Inc. August 2013 - Present
US Bank November 2009 - June 2012
Afni March 2007 - March 2009
COUNTRY ® Financial July 2006 - March 2007
Cincinnati Bell January 2000 - January 2006
Education
Northern Kentucky University
Bachelor of Science, Business Administration
James Capital, LLC 2013 - 2013
Afni April 2011 - March 2012
Skills
Call Center, Insurance, Claims Management, Property & Casualty..., Claim, Customer Satisfaction, Liability, Workers Compensation, Customer Service
Education
Siena Heights University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Finance, General
Lake Michigan College 2000 — 2004
Associate's degree, Business Administration
Afni 2007 - 2011
Education
Our Lady of the Lake University 1999 — 2004
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Afni March 2012 - Present
save a lot 2008 - 2012
Education
Jefferson Community College 2010 — 2010
central high school 2006 — 2010
high school diploma
Afni May 2013 - Present
Wheels, Inc. November 2011 - January 2013
Wipro August 2008 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, English, Windows, HTML, .NET, C#, Quality Center, SDLC, Microsoft SQL Server, SQL, Databases, Business Analysis, Web Services, Visual Studio, Software Development, SharePoint
Education
Osmania University 2004 — 2008
Bachelor's degree, Information Technology
Revana October 2014 - Present
Perceptis September 2010 - August 2011
Citi July 2004 - January 2010
AFNI February 2001 - June 2004
Skills
Customer Service, Microsoft Office, Team Management, Project Management, Sales Management, PPC Bid Management, Team Building, Time Management, Training, Management, Leadership, Problem Solving
Education
Northern Arizona University 2011 — 2014
Bachelor's Degree, Interdisciplinary Studies-Criminal Justice
Rio Salado Community College 2010 — 2011
Administration of Justice
Afni July 2011 - Present
Burlington Coat Factory February 2010 - March 2010
Lucky Wishbone August 2009 - March 2010
Education
Pima Community College 2011 — 2014
na, na
Tucson High Magnet School 2008 — 2010
na, na
Lutheran Social Services Peoria, IL March 2014 - Present
Luthern March 2014 - Present
unemployed October 2012 - Present
HGS USA LLC October 2012 - December 2012
Afni June 2011 - June 2012
Skills
Microsoft Office, Microsoft Word, Customer Service, English, Windows, Outlook
Education
Midstate College 1980 — 1981
Associate's degree, Computer Management
Peoria High School 1971 — 1975
State Farm Bank April 2012 - Present
Credit Union 1 May 2007 - October 2011
Afni August 2005 - April 2007
Education
Lincoln College
Afni May 2013 - Present
Macy's April 2012 - May 2013
Sears Holdings Corporation June 2010 - April 2012
Dollar General August 2009 - June 2010
Paxton IGA October 2007 - June 2009
Paxton Buckley Loda Highschool May 2007 - August 2007
Paxton Buckley Loda Highschool May 2006 - January 2007
Skills
Loss Prevention, Management, Wicklander-Zulawski..., Shrinkage, Internal Investigations, Asset Protection, Retail, Organized Retail Crime, Inventory Control, CCTV, Customer Service, Surveillance, Team Building, External Investigations, Exception Based..., Interviews, Security Audits
Education
Parkland College 2006 — 2010
Afni
Skills
Customer Experience, Leadership, Workforce Management, Training, Call Center, Customer Satisfaction, Customer Service, Instructional Design, Team Leadership, Training Delivery, Contact Centers, Coaching, Process Improvement
Education
Lander University
First Data Corporation October 2011 - Present
Afni July 2010 - August 2011
Beautyandhair.com June 2007 - September 2009
Jeannie’s Cleaning Service February 2004 - June 2007
Education
Lone Star College 2011 — 2012
North Garland High School
High School Diploma
San Marcos School of Trades
Afni November 2012 - Present
Pima County January 2000 - Present
St. Mary's Hospital Medical Center January 1998 - April 2000
Skills
Workforce Management, BPO, Technical Support, Troubleshooting, Inbound Marketing, Customer Retention
Education
Pima Community College 1996 — 1998
Convergys November 2012 - Present
AFN December 2010 - June 2011
Afni 2010 - 2011
Skills
Customer-focused, Customer Satisfaction, Call Center, Computer-savvy
Education
J F Drake State Technical College 2007 — 2008
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Afni 2010 - 2013
US Census Bureau April 2010 - June 2010
Skills
Customer Service, Microsoft Office, Information Technology, Writing, Creative Writing, Time Management, Data Entry, Telecommunications, Customer Retention, Invoicing, Leadership, Sales, Team Building, Customer Satisfaction, Troubleshooting, Call Centers, Training
Education
Pima Community College 2009 — 2012
Mt. San Antonio Community College 1996 — 2005
Associate of Science (AS), Computer Science
Texas Army National Guard June 2013 - Present
Afni 2010 - 2011
Avanzar Interior Technologies 2010 - 2010
kgb March 2001 - November 2009
Skills
Human Resources, Personnel Management, Employee Relations, Recruiting, Employee Benefits, Training, Technical Recruiting, HRIS, Payroll, Employee Engagement, Performance Management, Talent Acquisition, Onboarding, Benefits Administration, New Hire Orientations, HR Policies, Talent Management, Leadership, Deferred Compensation, Coaching, Management, Applicant Tracking..., Interviews, Internet Recruiting, Resume Writing
Education
Texas A&M University - San Antonio 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Texas A&M University - San Antonio 2013 — 2013
Bachelor of Applied Arts and Sciences, Business Administration and Management, General
Northwest Vista College 2011 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
APAC Customer Services August 2012 - Present
APAC Customer Services August 2012 - May 2013
Afni September 2001 - November 2008
Education
Pima Community College 1998 — 2002
Digital Arts
desert view high school 1997 — 1998
Afni April 2012 - Present
Walmart January 2011 - November 2011
U.S. Army December 2004 - September 2009
Skills
Desktop Computers, Photoshop, Human Resources, Adobe Creative Suite, Typing, Filing, Creative Direction, Writing, Laptops, Professional...
Education
ITT Technical Institute-Tucson
Working towards Associates Degree, Network and System Administration/Administrator
iQor October 2011 - Present
Afni January 2010 - January 2011
Rent A Wheel January 2010 - July 2010
Skills
fast at typing....
Education
Pima Community College 2008 — 2010
desert view highschool 2004 — 2008
CVS CAREMARK August 2012 - Present
Time Warner Cable May 2012 - August 2012
Afni June 2011 - January 2012
SUPERCUTS January 2009 - January 2011
Malloy Lincoln Mercury January 2008 - September 2008
Skills
Call Centers, Customer Service, Payroll, Financial Analysis, Human Resources, Data Entry, Research Analysis, Clerical Work, Personnel Management, Policies & Procedures, Inventory Control, Job Scheduling, Merchandising
Education
Southwest High School 1998 — 2002
High School Diploma, General
Northwest Vista College
Early Childhood Education and Teaching
SunTrust Bank September 2013 - Present
Intuit February 2011 - July 2013
Afni February 2007 - February 2009
Circle K Convenience Stores (HK) Ltd June 2002 - January 2007
Skills
Website Development, Computer Repair, Programming, Customer Service, Management, Team Leadership, Troubleshooting, Technical Support, Call Centers, Teamwork, Windows, Outlook, HTML, CRM, Business Analysis, Databases, Information Technology, Sales
Education
Pima Community College 2005 — 2007
Bachelor of Applied Science (BASc), Computer Programming
Sunnyside Highschool 1998 — 2001