Afni Company

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Afni Employees

Employee
Years
Job
Industry
Tabitha Hayes Tabitha Hayes Tucson, Arizona Details
Tabitha Hayes's Afni Experience November 2014 - March 2015
Job Associate at Ross Stores, Inc.
Industry Performing Arts
Experience
Ross Stores, Inc.   May 2015 - Present
Afni   November 2014 - March 2015
BZ's Pizza Company   June 2014 - September 2014
Highland Market  August 2013 - May 2014

Skills
Dance, Acting, Microsoft Office, Social Media, Theatre, Public Speaking, Singing, PowerPoint, Microsoft Word, Research, Microsoft Excel, Teaching, Photography, Shakespeare, Theatrical Production, Music

Education
University of Arizona   2013 — 2017

Sonoran Science Academy   2011 — 2013

Laura Merritt Laura Merritt United States Details
Laura Merritt's Afni Experience May 2013 - Present
Job
Industry
Experience
Afni   May 2013 - Present
Jim Reffkin Tennis Center  May 2012 - July 2012
Annie Ortegon   2008 - 2010
Girl Scout Council Shop   May 2006 - August 2006
Girl Scouts of the USA  May 2005 - July 2005

Education
University of Arizona   2013 — 2015
Bachelor's Degree, Human Nutrition

Sahuaro High School   2007 — 2011
High School

zach harmon zach harmon Lexington, Kentucky Details
zach harmon's Afni Experience January 2013 - July 2013
Job Student at ITT Tech
Industry Computer Networking
Experience
Cosi  June 2013 - February 2014
Afni   January 2013 - July 2013
Cosi  February 2012 - January 2013
Hilton Lexington   November 2010 - February 2012
Carmike Cinemas  October 2008 - November 2010

Skills
Customer Service, Sales, Management, SQL, DOS, Windows, Microsoft Office, Linux, Mac, C++, Networking, Hardware Diagnostics, Hardware Installation, Hardware Support, Software Installation, Troubleshooting, Computer Repair, Computer Security, Internet Services, Internet Security, Computer Maintenance, Microsoft Technologies, Data Entry

Education
ITT Tech   2014 — 2016
Associate's degree, Computer Systems Networking and Telecommunications

University of Kentucky   2005 — 2010
Bachelor's degree, Business/Commerce, General

ITT Technical Institute
Associate of Science, Network Systems Administration

University of Kentucky
Bachelor of Arts, Business

Phil Alvarez Phil Alvarez Tucson, Arizona Details
Phil Alvarez's Afni Experience May 2014 - Present
Job Onboarding Office 365 Engineer
Industry Financial Services
Experience
Mural  March 2015 - Present
AFNI   May 2014 - Present
Intuit  April 2014 - May 2014
Citi  November 2011 - April 2014
APAC Customer Services  May 2011 - November 2011
US Navy  2006 - 2010
TeleTech  2004 - 2006

Skills
SQL, Training, Technical Support, Java, Troubleshooting, Visual Basic, Java programming, Management, Access, Software Documentation, Databases, Microsoft Windows XP,..., Mac OS Leopard 10.5, Snow Leopard 10.6, Lion 10. 7, Mountain Lion 10.8, Microsoft Office Suite, WIFI LAN, NET C#, VB.NET, Microsoft Project, POS registers, QuickBooks, Microsoft Office, MS Project, C#

Education
University of Phoenix   2015 — 2016
Master of Business Administration (M.B.A.), Business

University of Phoenix   2011 — 2014
Bachelor's of Science, Computer Software Engineering, 3.07

University of Phoenix
Bachelor of Science (B.S.), Computer Software Engineering

Charles Dobbs - MBA, MS Finance Charles Dobbs - MBA, MS Finance Greater New York City Area Details
Charles Dobbs - MBA, MS Finance's Afni Experience December 2009 - December 2010
Job Senior Financial Analyst at Toys R Us
Industry Retail
Experience
Toys"R"Us, Inc.   July 2015 - Present
Raytheon Missile Systems  June 2014 - June 2015
Raytheon Missile Systems  March 2013 - June 2014
Toys R Us  April 2012 - March 2013
Sunquest Information Systems  December 2010 - April 2012
Afni   December 2009 - December 2010

Skills
Microsoft Word, Access Database, PowerPoint, MS Project, Visio, SQL, VBA, Statistical Concepts, Regression Analysis, Forecasting, Project Management, Financial Analysis, Software Documentation, Analysis, Program Management, Analytics, Finance, Financial Modeling, Process Improvement, Leadership, Microsoft Excel, Business Analysis, Budgets, Financial Reporting, Data Analysis, Team Leadership, Microsoft Office, Corporate Finance, Customer Service, Cross-functional Team..., SharePoint, Access

Education
Indiana University - Kelley School of Business   2009 — 2013
Master of Business Administration (MBA), Business Administration and Management, General

Indiana University - Kelley School of Business   2009 — 2012
Master of Science (MS), Finance, General

University of Arizona   2002 — 2009
Bachelor of Arts (B.A.), Music

Chaparral High School - Las Vegas, NV   1998 — 2002
High School Diploma

Dean Eddy Dean Eddy Tucson, Arizona Details
Dean Eddy's Afni Experience July 2009 - June 2011
Job Operations Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions  November 2012 - Present
Expert Global Solutions  July 2011 - November 2012
Afni   July 2009 - June 2011
Allied Home Mortgage  July 2006 - July 2009
Citi  July 2004 - June 2006
United States Air Force  October 1990 - December 2002

Skills
Leadership, Operations Management, Call Centers, Team Management, Revenue, Cost Management, Call Center Development, Call Center..., Motivation, Leadership Development, Customer Satisfaction, Customer Service, Customer Experience, Sales Management, Sales Operations, BPO, Process Improvement, Outsourcing, Vendor Management, Management, Training, Team Leadership, Performance Management

Education
University of Minnesota Duluth   1988 — 1990
Mathematics and Statistics

Marcus Williams Marcus Williams San Francisco Bay Area Details
Marcus Williams's Afni Experience May 2011 - September 2011
Job Account Executive at EAT Club
Industry Internet
Experience
EAT Club  April 2014 - Present
GroupPrice   July 2012 - January 2014
Option 1 Staffing  January 2012 - June 2012
Afni   May 2011 - September 2011
The University of Arizona  September 2010 - March 2011
Stanford University School of Engineering  June 2008 - August 2008

Skills
Social Media, B2B, Social Media Marketing, Customer Service, Online Marketing, Sales, Email Marketing, Lead Generation, Microsoft Office, Salesforce.com, Web Design, SEO, SEM, Online Advertising, Business Development, PPC

Education
University of Arizona   2006 — 2010
B.A., Communication, Sports Management

Sacred Heart Prep   2002 — 2006

Elie Merheb Elie Merheb Phoenix, Arizona Area Details
Elie Merheb's Afni Experience April 2010 - March 2012
Job Vanguard
Industry Investment Banking
Experience
Vanguard  June 2014 - Present
Realty Executives  March 2012 - Present
Uber  July 2014 - Present
Afni   April 2010 - March 2012

Skills
Buyer Representation, Sellers, First Time Home Buyers, Listings, Short Sales, New Home Sales, Single Family Homes, Relocation, Foreclosures, REO, Condos, Move Up Buyers, Referrals, Investors, Townhomes, Real Property, New Homes, Buyers, HUD, Seller Representation, Investment Properties, Real Estate Marketing, Real Estate Transactions, Property, SFR, Real Estate Financing, Residential Homes, Real Estate, Escrow, Property Management, FHA, Real Estate Development, Selling, Customer Service, Sales

Education
University of Arizona, Eller College of Management   2012 — 2014
Bachelor of Science in Business Administration (B.S.B.A.), Economics, 3.70

Angie Nicol Angie Nicol Peoria, Illinois Area Details
Angie Nicol's Afni Experience October 2000 - April 2003
Job Client Relations Professional
Industry Staffing and Recruiting
Experience
nextSource  June 2013 - Present
Design & Technical Services  February 2012 - April 2013
Volt Workforce Solutions  September 2010 - February 2012
Volt  August 2007 - May 2009
Volt Information Sciences  July 2005 - August 2007
Federal Warehouse   July 2002 - July 2005
Afni   October 2000 - April 2003
Adavanced Technology Services   2000 - 2000
Adavanced Technology Services   2000 - 2000

Skills
Communication Skills, Organization, Business Networking, Managing Deadlines, Multi Tasking, Account Management, Business Development, Creative Problem Solving, Human Resources, Energetic Self-Starter, Recruiting, Sales, Management, Vendor Management, CRM, Executive Management, Leadership, Team Leadership, Hiring, Temporary Placement, Consulting, Strategy, Strategic Planning, Networking, Call Centers, Time Management, Sourcing, Training, Technical Recruiting, Budgets, Talent Acquisition, Staffing Services, Interviews, Cold Calling, Applicant Tracking..., Business Strategy, Internet Recruiting, Employee Relations, Talent Management, College Recruiting, Onboarding, Employee Benefits, Benefits Negotiation, Payroll, Performance Management, Executive Search, Screening Resumes, New Hire Orientations, Employee Training

Education
University of Illinois Springfield
B.S, Business Management

Brook Hoffman Brook Hoffman Colorado Springs, Colorado Details
Brook Hoffman's Afni Experience November 2012 - Present
Job HewlettPackard Software Sales
Industry Information Technology and Services
Experience
Hewlett-Packard  November 2014 - Present
Afni   November 2012 - Present
TELETECH@Home  October 2012 - August 2013

Skills
Customer Service, PowerPoint, Outlook, Problem Solving, Customer Relations, Team Leadership, Health, Time Management, Word, Microsoft Office, Excel, Access, Team Building, Data Entry, Account Management, Microsoft Excel, Promotions, Forecasting, Marketing Strategy, Negotiation, Inventory Management, Pipeline Management, Sales

Education
Nursing and Therapy Services of Colorado   2012 — 2012
Certified Nurse Aide, Health

University of Phoenix-Colorado Campus   2007 — 2011
Bachelor of Science, Health Administration (concentration in Health Information Systems), 3.58

Longmont High School   2000 — 2002
Diploma

Justice Bordner Justice Bordner Tucson, Arizona Area Details
Justice Bordner's Afni Experience June 2014 - Present
Job DTS Manager at Afni
Industry Information Technology and Services
Experience
Afni, Inc.   June 2015 - Present
Afni   June 2014 - Present
Afni   November 2012 - Present
Afni   January 2012 - June 2014
Afni   June 2011 - January 2012
Papa John's Pizza  August 2009 - December 2011
MISA  January 2010 - May 2011
Papa Johns  August 2007 - May 2011
Papa John's Pizza  August 2007 - May 2011
Rockin' Pizza   February 2005 - June 2007

Skills
Leadership, Management, Time Management, System Administration, Sales, Customer Service, Microsoft Office, Business Analysis, Visio, Networking, Data Analysis, Microsoft Excel, Project Management, SQL, Windows 7, Team Leadership, Business Intelligence, PowerPoint, Windows, Databases, Microsoft SQL Server, Windows Server, Active Directory, Access, Process Improvement, Customer Experience, Computer Hardware, Software Documentation, Troubleshooting, Analysis, Testing

Education
University of Arizona   2007 — 2011
BS, Operations Management and Supervision, 3.0

University of Arizona   2007 — 2011
Bachelor of Science, Business Administration; Management Information Systems, Operations Management, 3.4

University of Arizona, Eller College of Management   2007 — 2011
Bachelor of Science (BS), Management Information Systems, General, 3.4

University of Arizona   2007 — 2007
Bachelor of Science, Business Administration; Management Information Systems, Operations Management

Cienega High School   2004 — 2007
General Studies

Cienega High School   2004 — 2007
General Studies

Billyjack Salazar Billyjack Salazar Greeley, Colorado Details
Billyjack Salazar's Afni Experience October 2010 - November 2011
Job Budtender at Nature's Herbs and Wellness
Industry Retail
Experience
Constant Contact  August 2013 - November 2014
Afni   October 2010 - November 2011
Asurion  March 2008 - June 2010

Skills
Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Call Centers, Sales, Leadership, Team Leadership, Account Management, Microsoft Office, Training, Management, Team Building, Time Management, Process Improvement, Salesforce.com, Marketing, Microsoft Excel, Outlook, CRM

Education
University of Northern Colorado   2008 — 2010
Fine/Studio Arts, General

Skyline High School   1996 — 1999
Diploma, General Studies

Jasmine Lanam (Springer) Jasmine Lanam (Springer) Tucson, Arizona Area Details
Jasmine Lanam (Springer)'s Afni Experience July 2013 - Present
Job Business Systems Analyst
Industry Telecommunications
Experience
Afni, Inc.   February 2015 - Present
Afni   July 2013 - Present
Afni   August 2005 - Present
LegalShield, Independent Associate  May 2012 - Present
Afni   August 2005 - August 2010
Communitcations Group   January 2002 - July 2005
Aegis Communications  January 2002 - January 2005

Skills
Customer Service, Call Center, Microsoft Excel, Data Entry, Customer Satisfaction, Outlook, Microsoft Office, Time Management, Leadership, PowerPoint, Project Management, Troubleshooting, Microsoft Word, Access, HTML, Software Documentation, Teamwork, Process Improvement, System Administration, Analysis, Call Centers, Strategic Planning, Team Leadership, Computer Hardware, Management, Team Building, Vendor Management, Training, Windows, Visio, Data Analysis, Business Analysis

Education
University of Phoenix   2006 — 2009
BSIT, Software Development

Pima Community College   2005 — 2006
Computer and Information Sciences, General

Cochise College   2002 — 2004
Associate Degree, General Studies

Patrick Atwell Patrick Atwell Washington D.C. Metro Area Details
Patrick Atwell's Afni Experience January 2013 - June 2014
Job IT Helpdesk at Alexander Street Press
Industry Information Technology and Services
Experience
Alexander Street Press  September 2014 - Present
Afni   January 2013 - June 2014
Campus Health   June 2008 - May 2009
University of Arizona  2009 - 2009
Disability Resource Center  September 2007 - February 2008
Dept. of Therapeutic Recreation   June 2007 - August 2007
Morning Side Partners   June 2006 - August 2006

Skills
PCs, desktop..., Visual Basic, Java, MS Office Suite, Windows, MIPS, Unix, Python, Software Installation, Hardware, Windows 7, Troubleshooting

Education
University of Arizona   2004 — 2012
Bachelor of Arts (B.A.), Psychology

Brittany Truax Brittany Truax Tucson, Arizona Area Details
Brittany Truax's Afni Experience May 2012 - November 2012
Job Customer Service Representative at Agero Roadside Service
Industry International Affairs
Experience
Agero Roadside Service   April 2014 - Present
American Red Cross  December 2013 - February 2014
Walgreens  January 2013 - June 2013
Afni   May 2012 - November 2012
The University of Arizona  August 2011 - May 2012
The University of Arizona  November 2010 - April 2011

Skills
Microsoft Office, Public Speaking, English, Editing, Research, Customer Service, Communication Skills, Innovation, Motivational Speaking, Persuasive Speaker, Social Perceptiveness, Ethical Decision Making, Always Punctual, Highly responsible, Passion for Helping..., Positive Team Player, Positive Can-do Attitude, International Relations, Critical Thinking, Intercultural..., Interpersonal..., Time Management, Highly motivated..., Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Communication

Education
University of Arizona   2009 — 2014
Bachelor's Degree, Political Science and East Asian Studies, 3.12

Mesa High School   2005 — 2009
High School

Jenny Garcia Jenny Garcia Bloomington/Normal, Illinois Area Details
Jenny Garcia's Afni Experience March 2005 - August 2006
Job Consultant at Tupperware Brands
Industry Nonprofit Organization Management
Experience
Tupperware Brands  April 2010 - Present
Afni   March 2005 - August 2006
Afni   March 2005 - August 2006
Mitch Murch Maintenance Management Company   July 2004 - November 2004
Cracker Barrel  October 2002 - February 2004
Cracker Barrel  October 2002 - February 2004
Americall Group, Inc.   September 1996 - May 1998
Americall  September 1996 - May 1998

Skills
Great People Skills, Microsoft Works, Excel

Education
Park Meadows Baptist Academy
High School Diploma

Axia College of University of Phoenix
Associate of Arts, Business

University of Phoenix
Bachelor of Science, Human Service Management

Deana Lemos-Garcia Deana Lemos-Garcia Greeley, Colorado Details
Deana Lemos-Garcia's Afni Experience October 2010 - October 2012
Job Human Resources Generalist
Industry Higher Education
Experience
Aims Community College  August 2012 - January 2014
Afni   October 2010 - October 2012
Target  May 2005 - October 2010
Shopko  May 2002 - May 2005

Skills
Human Resources, Recruiting, Employee Benefits, Payroll, Employee Relations, Personnel Management, HRIS

Education
University of Northern Colorado
Bachelor of Arts (B.A.), Psychology

william selsor william selsor Eustis, Florida Details
william selsor's Afni Experience November 2010 - May 2011
Job Marketing Consultant at WKS and Associates
Industry Retail
Experience
U.S. Department of Veterans Affairs   April 2015 - Present
WKS and Associates   July 2014 - Present
McGraw-Hill Education  April 2014 - June 2014
RadioShack  December 2008 - November 2013
Afni   November 2010 - May 2011
Walt Disney World  April 2007 - November 2007
US Army  June 1998 - July 2004

Skills
Type 55 wpm, Microsoft office, Can determine customer..., Management training and..., Market Research..., 3 years sales experience, A 6 year Army veteran, Valid Florida Driver's..., Customer Service, Sales Operations, Sales, Microsoft Office, Time Management, Team Leadership, Teamwork, Leadership, Pricing, E-commerce, Marketing, Business Planning, Retail, Merchandising, Analysis, Public Speaking, Event Management, Training, Social Media, Team Building, Coaching

Education
Walden University   2014 — 2017
PhD-Management Leadership and Organizational Change, Business management and leadership operations

Walden University   2007 — 2009
Master of Business Administration (M.B.A.), Marketing, 3.70 GPA

University of South Carolina-Columbia   2004 — 2006
Bachelor of Arts (BA), Advertising

Eric Coffey Eric Coffey Elizabethtown, Kentucky Details
Eric Coffey's Afni Experience June 2013 - Present
Job Project Coach/Supervisor at Afni
Industry Telecommunications
Experience
Afni   June 2013 - Present
Bluegrass Cellular  March 2011 - April 2012
Bluegrass Cellular  March 2011 - April 2012
First Federal Savings Bank  November 2009 - March 2011
First Federal Savings Bank  November 2009 - March 2011
Coffey Construction   1999 - 2011
UPS  October 2007 - June 2008

Skills
Math, Sales, People Skills, Communication skills, Writing, Microsoft Word, Training, Marketing, Strategic Planning, Management, Team Leadership, CRM, Customer Service, Microsoft Office, Time Management, Leadership, Sales Management, Team Building, Customer Satisfaction, Sales Operations, Microsoft Excel, New Business Development, Customer Retention, Teamwork

Education
University of Louisville   2003 — 2008
BS, Management, Minor in Marketing, 3.1 GPA

Jeff Bruck Jeff Bruck Highland, New York Details
Jeff Bruck's Afni Experience March 2011 - November 2011
Job Finance and Accounting Professional
Industry Accounting
Experience
Anheuser-Busch InBev  2012 - Present
Jaycees  September 2009 - December 2011
Afni   March 2011 - November 2011
RR Donnelley  September 2005 - March 2011

Skills
Budgeting, Accounting, Forecasting, PeopleSoft, Excel, Financial Reporting, Spreadsheets, General Ledger, Financial Analysis, P&L, Variance Analysis, Reconciliation, Analysis, Microsoft Office, Outlook, PowerPoint, Account Reconciliation, Financial Accounting, SAP, Cost Accounting, Balance Sheet, Revenue Recognition, Essbase

Education
University of Northern Iowa   2001 — 2005
BA, Accounting

Hempstead Senior High School   1997 — 2001
Diploma, High School/Secondary Diplomas and Certificates

Tim Tillinghast Tim Tillinghast Evans, Colorado Details
Tim Tillinghast's Afni Experience June 2011 - December 2011
Job Load Tyer at JBS
Industry Outsourcing/Offshoring
Experience
JBS  August 2014 - Present
STARTEK  December 2011 - August 2014
Afni   June 2011 - December 2011
STARTEK  March 2009 - June 2011

Education
University of Northern Colorado

Robert Hempel Robert Hempel United States Details
Robert Hempel's Afni Experience January 2008 - June 2014
Job Enterprise Desktop Architect at Ardent Health Services
Industry Information Technology and Services
Experience
Ardent Health Services  June 2014 - Present
Afni   January 2008 - June 2014
Simpleview  August 2006 - January 2008
Lexington Convention & Visitors Bureau   March 2003 - August 2006
Kentucky Utilities Company  October 1998 - March 2003
Kentucky American Water Company   May 1997 - October 1998
Meridian Communications  May 1995 - May 1997

Skills
All Microsoft products..., Red Hat Linux, Cisco Technologies, SunOS, ITIL, Technical Leadership, Team Leadership, Microsoft Technologies, Enterprise Software, Training, Technical Support, Call Centers, Troubleshooting, Networking, Customer Satisfaction, International Project..., Windows 7 Migration, Project Management, Project Planning, International BPO, Leadership, Management, Citrix, Strategy, WAN, Software Installation, Infrastructure, Vendor Management, Outsourcing, Customer Experience, Disaster Recovery

Education
University of Kentucky
Bachelor of Arts (B.A.), Communication and Media Studies

Tracy Plunkett Tracy Plunkett Tucson, Arizona Details
Tracy Plunkett's Afni Experience 2010 - 2010
Job Instructional Editor at ProTech Search, Inc.
Industry Telecommunications
Experience
Pro-Tech Search, Inc.   July 2012 - March 2013
Tucson Chamber Artists  January 2011 - November 2012
Pima Community College  2009 - July 2010
Afni   2010 - 2010

Skills
Performance Management, Coaching, Team Building, Staff Development, Instructional Design, Training Delivery, Career Development, Recruiting, Policy, Customer Satisfaction, Call Centers, Process Improvement, Time Management, Organizational..., Operations Management, Employee Engagement, Workshop Facilitation, E-Learning, Conflict Resolution, Team Leadership

Education
University of Louisville   1964 — 1966
BA, English

Edvonecia Ross Edvonecia Ross Valley, Alabama Details
Edvonecia Ross's Afni Experience June 2011 - Present
Job web chat specialist at Afni
Industry Outsourcing/Offshoring
Experience
Afni   June 2011 - Present

Skills
Customer Service, Sales, Call Centers, Customer Satisfaction

Education
University of North Alabama   2005 — 2010
Bachelor of Science (BS), Psychology

Nicole Burney, MBA Nicole Burney, MBA Greater Philadelphia Area Details
Nicole Burney, MBA's Afni Experience July 2004 - August 2007
Job Vice President of Production & Client Services at GrayHair Software, Inc.
Industry Computer Software
Experience
GrayHair Software, Inc.   August 2015 - Present
Connect America Medical Alert Company  March 2015 - August 2015
inContact  July 2011 - March 2015
inContact  May 2008 - July 2011
ACS  August 2007 - April 2008
Afni   July 2004 - August 2007
Fastrac 24/7 Corp   November 1999 - May 2004

Skills
Workforce Management, Knowledge Management, SQL, SharePoint, Inbound Marketing, Customer Experience, Data Analysis, Call Center, IVR, Contact Centers, Call Centers, Cloud Computing, SaaS, Leadership, Lead Generation, Telecommunications, CRM, Management, Product Management, Vendor Management, ACD, Outsourcing, Professional Services, Enterprise Software, Unified Communications, CTI, Salesforce.com

Education
University of Phoenix   1999 — 2002
Master of Business Administration (M.B.A.), Organizational Management

University of Arizona   1995 — 1999
Bachelor of Arts (B.A.), Creative Writing, Communications minor

Leslie Babcock Leslie Babcock Peoria, Illinois Area Details
Leslie Babcock's Afni Experience June 2001 - July 2002
Job Client Service Consultant at Holmes Murphy & Associates
Industry Insurance
Experience
Holmes Murphy & Associates  June 2014 - Present
Business Builders Marketing  June 2009 - June 2014
Petersen Health Care  October 2007 - March 2009
Dunlap High School  May 2007 - May 2008
Morton Villa-Morton Terrace Care Center   June 2005 - October 2007
Holmes Murphy & Associates  July 2002 - June 2005
Afni   June 2001 - July 2002
Afni   December 1999 - June 2001
Illinois Central College  July 1996 - March 2001
Afni   March 1999 - December 1999

Skills
Public Relations, Customer Service, Marketing, Marketing Strategy, Sales, Marketing Communications, Social Media Marketing, Social Media, Graphic Design, Advertising, Budgets, New Business Development, Account Management, Public Speaking, Selling, Sales Process, Project Management, Email Marketing, Coaching, Online Advertising, Cold Calling

Education
University of Illinois at Urbana-Champaign   1984 — 1988
B.A., Speech Communications/PR/Advertising

Stevenson HS

Cindy Blackburn Cindy Blackburn Bloomington/Normal, Illinois Area Details
Cindy Blackburn's Afni Experience January 2006 - March 2013
Job Director of Recruiting at State Farm
Industry Outsourcing/Offshoring
Experience
State Farm  March 2013 - Present
Afni   January 2006 - March 2013
Caterpillar  August 2004 - January 2006
AFFINA  May 1998 - July 2004
Target  February 1996 - May 1998
Frontier  1993 - 1996

Skills
Employee Relations, Performance Management, Employee Engagement, Talent Management, Human Resources, Onboarding, Talent Acquisition, Benefits Administration, Employee Benefits, Customer Retention, Call Centers, Outsourcing, Succession Planning, Vendor Management, Deferred Compensation, HRIS, Applicant Tracking..., Workforce Management, Workforce Planning, BPO, HR Policies, Operations Management, Leadership, New Hire Orientations, Recruiting, Coaching, Employee Training, FMLA, Hiring, College Recruiting, Personnel Management, Interviews, Temporary Placement

Education
University of Northern Iowa   1983 — 1986
Business, Human Resources

Washington High School   1980 — 1982

Trina Knapp Trina Knapp Greater Salt Lake City Area Details
Trina Knapp's Afni Experience November 2005 - August 2006
Job Project Manager at Aetna
Industry Insurance
Experience
Aetna  June 2015 - Present
Coventry Health Care, an Aetna Company  June 2007 - May 2015
Afni   November 2005 - August 2006
Teleperformance  June 2001 - November 2005
Experian  May 1987 - November 2001

Skills
Documentation, Performance Consulting, IDX, Human Performance, Customer Service, Policy, Coaching, Mentoring, Quality Assurance, Call Center, Vendor Management, Software Documentation, Training, Call Centers, Budgets, Process Improvement, Management, Insurance, Employee Training, Team Building, Leadership, Employee Benefits, Program Management

Education
University of Phoenix   2008 — 2012
Bachelor of Science (BS), Business Administration, 3.8

Brittany Schlink Brittany Schlink Bloomington/Normal, Illinois Area Details
Brittany Schlink's Afni Experience September 2012 - January 2015
Job Freelancer at oDesk Freelancer
Industry Mental Health Care
Experience
oDesk Freelancer  August 2014 - Present
University of Michigan Health System  March 2015 - July 2015
Afni   September 2012 - January 2015
JC Penney  April 2006 - August 2010

Skills
Customer Service, Data Entry, Transcription, Technology, Sales, Advising People, Counseling Psychology, Telephone Skills, Cashiering, Time Management, Customer Experience, Phone Etiquette, Customer Satisfaction, Training

Education
University of Illinois at Chicago   2008 — 2012
Bachelor's Degree, Psychology

Bloomington Area Career Center   2007 — 2008
CNA certification course

Normal Community High School   2004 — 2008

Lavette Dice Lavette Dice Bowling Green, Kentucky Details
Lavette Dice's Afni Experience May 2007 - November 2007
Job Group Leader
Industry Automotive
Experience
General Motors  April 2013 - Present
GameStop  July 2011 - April 2013
Walgreens  November 2007 - July 2011
Afni   May 2007 - November 2007

Skills
Loss Prevention, Customer Service, Customer Satisfaction, Cashiering, Retail, Time Management, Merchandising, Inventory Management, Recruiting, Employee Relations, Data Entry, Human Resources, Visual Merchandising, Customer Retention, Call Center, Performance Management, Sales, Inventory Control, Store Management, Customer Experience, CRM, Leadership, Leadership Development, Employee Training

Education
Western Ketucky University   2002 — 2005
Bachelors of Science, Human Resources Management

University of Louisville   2001 — 2002

Brett Herring Brett Herring Greeley, Colorado Details
Brett Herring's Afni Experience September 2012 - Present
Job Realtor at Pro Realty
Industry Real Estate
Experience
Pro Realty   September 2015 - Present
Afni   September 2012 - Present
Payment Solutions  December 2011 - August 2012
Constant Contact  May 2011 - November 2011

Skills
Salesforce.com, Customer Experience, Team Leadership, Customer Retention, Customer Satisfaction, Customer Service, Sales, Account Management, Marketing, Sales Process, Leadership, Training, Troubleshooting, Technical Support, Coaching, Sports Coaching, Real Estate, Real Estate Transactions, Real Estate License, Sales Management, Employee Training

Education
Kaplan Real Estate   2015 — 2015
Real Estate, Real Estate

University of Colorado Boulder   2006 — 2007
Business

Gloria Routh Gloria Routh Tucson, Arizona Details
Gloria Routh's Afni Experience April 2014 - August 2014
Job Experienced Quality Auditor and FullTime College Student
Industry Accounting
Experience
Convergys  February 2015 - Present
Afni   April 2014 - August 2014

Skills
Accounting, Financial Accounting, Financial Reporting, Tax, Auditing, Financial Analysis, Bookkeeping, Microsoft Excel, Income Tax, Tax Preparation, Microsoft Word, Accounts Payable, Microsoft Office, PowerPoint, Budgets, Accounts Receivable, Payroll, Account Reconciliation, Leadership, Analysis, Outlook

Education
University of Phoenix   2010 — 2013
Associate of Arts (A.A.), Accounting

Darrial Stanton Darrial Stanton Tucson, Arizona Area Details
Darrial Stanton's Afni Experience June 2012 - September 2012
Job Claims
Industry Insurance
Experience
US Army Reserves  April 2004 - Present
Progressive Insurance  October 2013 - February 2015
Citigroup  October 2012 - October 2013
Afni   June 2012 - September 2012
Securitas Security Services USA, Inc.   May 2010 - July 2012
Health South Rehabilitation Institute of Tucson   July 2007 - June 2010
Follett Higher Education Group  August 2004 - May 2006

Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Outlook Express, Access, PowerPoint, Trained in Mediation, Human Resources, Leadership, Management, Time Management, Mediation, Training

Education
Hogan School of Real Estate   2015 — 2015
Real estate certificate, Real Estate

American Military University   2011 — 2015
Master's degree, Human Resources Management/Personnel Administration, General

University of Arizona   2006 — 2010
Bachelor of Arts (B.A.), Interdisciplinary Studies

Kasheka Baker Kasheka Baker Washington D.C. Metro Area Details
Kasheka Baker's Afni Experience February 2011 - May 2011
Job Call Center and Customer Service Representative Professional
Industry Individual & Family Services
Experience
Department of Social Services  January 2014 - April 2015
Department of Social Services  February 2013 - January 2014
InterCall  September 2011 - November 2011
Afni   February 2011 - May 2011
HDI Solutions, Inc.   June 2010 - September 2010
InterCall  September 2006 - March 2010
InterCall  January 2004 - September 2006

Skills
Data Entry, copying, Print, Typing, Customer Service, Customer Support, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Scanning, Technical support, Customer Experience, Chat, outbound calls, inbound calls, Audio Transcription, Schedules, Telephone Skills, Clerical Skills, Communication

Education
Walden University   2015 — 2017
Master of Business Administration (M.B.A.), Human Resources Management

University of Phoenix   2014 — 2014
Master of Business Administration (M.B.A.), Human Resources Management

University of Phoenix   2012 — 2014
Bachelor’s Degree, Business Management, Marketing

University of Phoenix   2010 — 2012
Associate’s Degree, Business

Opelika High School   1998 — 2002
High School, General Studies

Eduardo Sainz Eduardo Sainz Tucson, Arizona Details
Eduardo Sainz's Afni Experience May 2013 - September 2013
Job Arizona State Lead at Mi Familia Vota
Industry Nonprofit Organization Management
Experience
Mi Familia Vota  July 2014 - Present
Arizona Students' Association  April 2014 - Present
Mi Familia Vota  September 2013 - July 2014
Community Connect LLC   February 2014 - April 2014
Afni   May 2013 - September 2013

Skills
Voter Registration, Civic Engagement, Nonprofits, Political Campaigns, Training, Legislation, Grassroots Organizing, Coalitions, Legislative Relations, Community Organizing, Policy, Political Science, Public Policy, Grassroots, Political Consulting, Politics, Public Speaking, Community Outreach, Social Media

Education
University of Arizona   2014 — 2017
Bachelor's degree, Political Science and Government

Pima Community College   2012 — 2014
Associate's degree, Political Science and Government

Cortlin Dunlevy Cortlin Dunlevy Greater Nashville Area Details
Cortlin Dunlevy's Afni Experience October 2011 - November 2012
Job Business Analyst at CJC Technologies
Industry Information Technology and Services
Experience
CJC Worldwide Technologies, LLC   April 2015 - Present
LRS  October 2012 - April 2015
Afni   October 2011 - November 2012
Afni   November 2010 - October 2011
Ciber  2006 - 2007

Skills
Servers, SharePoint, Windows Server, Enterprise Software, Windows 7, Computer Hardware, Vendor Management, Visio, Access, ITIL, Testing, Requirements Gathering, Business Analysis, Troubleshooting, Documentation, Analysis, Software Documentation, Service Management, SDLC, SQL, Microsoft SQL Server, Requirements Analysis, Active Directory

Education
University of Phoenix   2014 — 2015
Bachelor of Science (BS), Computer Software Engineering, 2.85

University of Phoenix   2010 — 2012
Associate of Arts, Information Technology/Software Engineering, 2.84

Marisol Flores-Aguirre Marisol Flores-Aguirre Tucson, Arizona Details
Marisol Flores-Aguirre's Afni Experience May 2004 - December 2004
Job YWCA Women's Business Center Director
Industry Nonprofit Organization Management
Experience
YWCA  July 2015 - Present
REA Media Group   August 2008 - July 2015
REA Media Group   2003 - 2008
AFNI   May 2004 - December 2004

Skills
Marketing, Advertising, Public Speaking, Public Relations, Project Management, Media Buying, Promotions, Event Planning, Events, Community Outreach, Voiceovers, Grassroots Organizing, Media Production, Translation, Project Coordination, Leadership, Creative Direction, Social Media Marketing, Event Management, Social Media, Marketing Communications, Social Networking, Nonprofits, Management, Strategic Planning, Marketing Strategy, Fundraising, Customer Service, Media Relations, Team Building

Education
University of Arizona, Eller College of Management   2013 — 2014
Executive Master of Business Administration (EMBA), Business Administration, Management and Operations

University of Arizona   2004 — 2008
Bachelor of Arts (B.A.), Interdisciplinary Studies- Health Education

Tucson High School   1998 — 2002
High School, Honors/Regents High School/Secondary Diploma Program

Erica Ornelas Erica Ornelas Greater Denver Area Details
Erica Ornelas's Afni Experience August 2012 - March 2013
Job BA Criminal Justice Sociology Minor
Industry Public Safety
Experience
NationSearch   September 2014 - Present
NationSearch   September 2014 - Present
Denver Presents   June 2013 - July 2013
Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF)   February 2013 - June 2013
Afni   August 2012 - March 2013
Randy's All American Grill   May 2012 - August 2012
Brookside Inn Skilled Nursing Facility   May 2011 - August 2011
North Shore Health and Rehab Facility   August 2010 - May 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
University of Northern Colorado   2009 — 2013
Bachelor's Degree, Criminal Justice

Phyllis Kopelman Day Phyllis Kopelman Day Raleigh, North Carolina Details
Phyllis Kopelman Day's Afni Experience September 2012 - December 2012
Job Technical Writer, Instructional Content Developer, Editor
Industry Writing and Editing
Experience
Mac Consulting  February 1998 - Present
Creative Day, Raleigh   March 1998 - Present
Creative Day   September 2010 - Present
OnoradSolutions, LLC   2008 - Present
EPSScentral LLC   November 2009 - Present
Afni   September 2012 - December 2012
Arise Virtual Solutions Inc.  2000 - 2006
NCCI  March 1998 - August 2000

Skills
Training, Content Development, Narration, Voice Over, E-Learning, Technical Writing, Podcasting, Coaching, Editing, Professional Audio, Voiceovers, Multimedia, Copy Editing, Copywriting, Audio Post Production, Audio Editing, News Writing, Radio Broadcasting, Content Strategy, Content Management, Broadcast Journalism, Conducting Interviews, Creative Writing, Social Networking, Proofreading, Journalism, Public Speaking, Radio Host, Social Media, Text Editing, Blogging, Voice Acting, Storytelling, Broadcast, Technical Documentation, Radio

Education
University of North Carolina at Chapel Hill
Bachelor's Degree, Broadcast Journalism

Bridge TEFL   2014 — 2014
Teaching English as a Foreign Language (TEFL), Training to Teach English as a Foreign Language, A - 93%

Raleigh East Flight School
Private Pilot, Single Engine Land, Aviation

Amy Gin Amy Gin Tucson, Arizona Details
Amy Gin's Afni Experience June 2011 - August 2014
Job Instructional Designer at Intuit
Industry Outsourcing/Offshoring
Experience
Intuit  August 2014 - Present
Afni   June 2011 - August 2014
Tucson Unified School District  August 1992 - May 2011
Pima County JTED  June 2009 - June 2010
Tucson High School; Cholla High School   August 2004 - May 2006

Skills
Technical Writing, Instructional Design, Teacher Training, Teaching, Vocational Education, CRI Certified, Curriculum Design, Captivate, Curriculum Development, Training, Staff Development, Process Improvement, Coaching, Public Speaking, Leadership, Program Management, Leadership Development

Education
University of Arizona   1986 — 1990
Barchelor of Science, Business Administration

Howard Bartol Howard Bartol Wilmington, Delaware Details
Howard Bartol's Afni Experience June 1998 - April 2006
Job Executive Recruiter with Citi
Industry Financial Services
Experience
Citigroup  June 2012 - Present
Sushi Garden Restaurant   October 1991 - June 2012
Afni   June 1998 - April 2006

Skills
Recruiting, Human Resources, Call Center, Employee Relations, Management, Data Mining, Technical Recruiting, SAS, Talent Acquisition, Business Analytics, Predictive Analytics, Credit Risk, Analytics, Business Intelligence, Data Warehousing, Leadership, Relationship Management, Call Centers, Temporary Placement, Personnel Management, Screening, Employee Training, Vendor Management, Onboarding, Credit Cards, Performance Management, Banking, Risk Management, Employee Engagement, Time Management, Process Improvement, Hiring, Financial Services, Taleo

Education
University of Phoenix   2002 — 2004
Masters, Business Management

University of Arizona   1996 — 2000
Bachelors, Geography

Kathy Mitchell Blad Kathy Mitchell Blad Bowling Green, Kentucky Details
Kathy Mitchell Blad's Afni Experience December 2012 - Present
Job Account Services
Industry Telecommunications
Experience
Afni   December 2012 - Present
Sears Home Services  March 2012 - October 2012
21st Century Flooring America   2010 - 2011
Carrell Rogers Carpet One Floor & Home   March 2001 - September 2010
Thomasville Home Furnishings  October 1999 - March 2001

Skills
Access, Photoshop, Illustrator, Lotus Notes, Visio, Advertising, Customer Service, Inventory Management, Microsoft Excel

Education
University of Louisville   1979 — 1985
BA, MA, Fine Arts, Art History

Lisa Ramirez (DeLaFuente) Lisa Ramirez (DeLaFuente) Tucson, Arizona Area Details
Lisa Ramirez (DeLaFuente)'s Afni Experience May 2005 - December 2010
Job Human Resource Generalist at Afni
Industry Telecommunications
Experience
Home  October 2010 - Present
Afni   May 2005 - December 2010
INFONXX  2002 - 2005

Skills
FMLA, Onboarding, Benefits Administration, HRIS, Talent Acquisition, Employee Relations, Talent Management, Employee Benefits, Recruiting, Call Center, Employee Engagement, Process Improvement, Human Resources, Sourcing, Personnel Management, Applicant Tracking..., Call Centers

Education
University of Michigan   1995 — 1999
BA, Organizational Studies

Thomas Wisdom Thomas Wisdom Tucson, Arizona Area Details
Thomas Wisdom's Afni Experience February 2010 - March 2011
Job Operations Manager Operations Planning and Analysis at Agero
Industry Telecommunications
Experience
Agero  February 2011 - Present
Afni   February 2010 - March 2011
Intuit  January 2004 - October 2009
NIKE, Inc.   1995 - 2004
First Data Corporation  July 1990 - June 1995
United States Air Force  June 1982 - June 1988

Skills
Process Improvement, Call Center, Vendor Management, Cross-functional Team..., Team Building, Customer Experience, Customer Service, Customer Satisfaction, Business Analysis, Workforce Management

Education
University of Phoenix   2007 — 2008
Business

Anchorage Comm. College   1982 — 1984
History

Brittany Nixon Brittany Nixon Tucson, Arizona Details
Brittany Nixon's Afni Experience May 2002 - October 2003
Job Staffing and Scheduling Analyst at Agero, Inc.
Industry Computer Software
Experience
Agero, Inc.   June 2015 - Present
Intuit  October 2006 - September 2012
Intuit  October 2006 - September 2012
Cross Country Automotive Services  October 2003 - October 2006
Cross Country Automotive Services  May 2004 - September 2005
Cross Country Automotive Services  October 2003 - May 2004
Afni   May 2002 - October 2003

Education
Sahuaro High School
High School Diploma

University of Phoenix
Business Management

Timothy Hatter Timothy Hatter Greater Seattle Area Details
Timothy Hatter's Afni Experience March 2001 - November 2006
Job Engineer
Industry Apparel & Fashion
Experience
Eddie Bauer  November 2009 - Present
Covance Laboratories  October 2007 - July 2009
Inforge Systems   November 2006 - October 2007
Afni   March 2001 - November 2006
First Data Corporation  April 1992 - September 2000

Skills
Dell KACE, Windows XP Pro, Windows 7, Windows 7 Migration, Microsoft Office 2007, CompTIA A+ Certification, CompTIA Network+..., Microsoft Certified..., System Migration, Software Installation, VMware Workstation, VMware Fusion, Project Coordination, Remote Desktop, Desktop Administration, Desktop Deployment, VBScript, Help Desk Support, Troubleshooting, Virtualization, Servers, Windows Server, SCCM, Office 2010, Call Center, Bomgar, Supervisory Experience, Batch Files, WAIK, USMT, Software Distribution, Laptops, Desktop Computers, VMware, Group Policy, Software Documentation, Call Centers, Active Directory, Microsoft Office, Windows XP

Education
University of Phoenix   2005 — 2007
B.S., Information Technology

Laurie Suppes Laurie Suppes Fort Collins, Colorado Area Details
Laurie Suppes's Afni Experience April 2014 - July 2014
Job Forecsting Specialist at Kaiser Permanente
Industry Telecommunications
Experience
Kaiser Permanente  July 2014 - Present
Afni   April 2014 - July 2014
Center Partners  July 2010 - April 2014
Asurion  May 2005 - July 2010
Asurion  May 2005 - November 2007
Center Partners  October 2003 - May 2005
Center Partners  October 2003 - May 2005
Center Partners  2003 - 2005

Skills
Workforce Management, Call Center, Avaya, Process Improvement, Vendor Management, Data Analysis, Customer Satisfaction, Quality Assurance, Microsoft Excel, Business Analysis, Analysis, Process Management, Call Centers, Training, Management, Access, CRM, Business Process..., Forecasting, Microsoft SQL Server, Outsourcing, Telecommunications, Contact Centers, Call Center Development, HTML, SQL, Coaching, Human Resources, Troubleshooting, BPO, Customer Experience, Time Management, Team Leadership, Software Documentation, Inbound Marketing, Six Sigma, Project Planning, Performance Management, Avaya Technologies

Education
University of Phoenix   2007 — 2010
BA, Software Engineering

University of Northern Colorado   1997 — 1998

Richard Kuo Richard Kuo Greater New York City Area Details
Richard Kuo's Afni Experience November 2010 - February 2011
Job richard kuo
Industry Internet
Experience
Metarhythm, Inc   October 2012 - October 2013
echogravity   December 2011 - June 2012
SpeakerText   May 2011 - August 2011
Marcus Evans  February 2011 - May 2011
Afni   November 2010 - February 2011
Hollister Co.  April 2010 - February 2011
Becky Lee Women's Support Fund   August 2008 - January 2011
Illinois Business Consulting  January 2010 - August 2010
ITASA   2009 - 2010
University of Illinois at Urbana-Champaign  September 2007 - May 2008

Skills
Ruby on Rails, Ruby, Sales, Marketing, Microsoft Office, Microsoft Excel, Project Management, Research, Management, PowerPoint

Education
University of Illinois at Urbana-Champaign - College of Business   2009 — 2010
MS, Technology Management

University of Illinois at Urbana-Champaign   2005 — 2009
BA, Economics

Holmdel High School   2001 — 2005

James Aros James Aros Tucson, Arizona Area Details
James Aros's Afni Experience 2006 - Present
Job Senior Mngr of Training & Quality, CCS, USA
Industry Outsourcing/Offshoring
Experience
Afni   2006 - Present
Afni   May 2006 - December 2008
APAC Customer Services  2001 - 2006
First Data Corporation  1990 - 2000

Skills
Call Center, Workforce Management, Customer Experience, Contact Centers, Business Process..., Training, Training Delivery, Call Centers, Employee Engagement, ACD, Performance Management, Operations Management, Outsourcing, Change Management, Employee Training, Process Improvement, BPO, Vendor Management, Telemarketing, Process Management, Inbound Marketing, Team Management, Call Center Development, Analysis, Team Leadership, IEX, Performance Improvement, Team Building, Leadership, Customer Satisfaction, Recruiting, Quality Assurance, CRM, Coaching, Management, Telecommunications, Customer Retention, Cross-functional Team..., Software Documentation, IVR, Avaya, Performance Consulting, Six Sigma

Education
University of Bridgeport   1975 — 1982

Jayne Diaz Jayne Diaz Tucson, Arizona Details
Jayne Diaz's Afni Experience June 2010 - September 2010
Job Integrated Service Specialist at Aetna
Industry Insurance
Experience
Aetna  December 2013 - Present
Coventry Health Care, an Aetna Company  March 2012 - Present
Citi  February 2011 - August 2011
APAC  November 2010 - February 2011
Afni   June 2010 - September 2010
Barnes and Noble  April 2004 - July 2010
Robinsons-May  August 2003 - November 2003
Mervyns  May 2000 - August 2003

Skills
Workers' Compensation..., Medical Coding, HIPAA, Merchandising, Data Entry, Microsoft Office, Customer Service, Product Development, Selling, Credit, Retail, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Illustration, Durable Medical...

Education
University of Arizona   1999 — 2005
Bachelor of Fine Arts (BFA), Design and Visual Communications, Illustration, 3.45

University of Arizona   1999 — 2005
Bachelor of Fine Arts (B.F.A.), Design and Visual Communications, General

Sandy Doyle Sandy Doyle Greater Chicago Area Details
Sandy Doyle's Afni Experience November 1999 - November 2000
Job Chase
Industry Information Technology and Services
Experience
JP Morgan Chase  February 2002 - Present
Afni   November 1999 - November 2000
State Farm Insurance  March 1997 - September 1998

Skills
Quality Assurance, Resource Management, Team Leadership, SDLC, Test Strategy, Software Quality..., Test Director, Quality Center, User Acceptance Testing, QTP, Test Management, Testing, Test Planning, Defect Tracking, System Testing, Integration Testing, Regression Testing, Test Automation, Requirements Analysis, Scrum, Agile Methodologies, Visio, SOA, Systems Analysis, Software Project..., Vendor Management, Agile Project Management, Oracle, Waterfall, Microsoft SQL Server, Requirements Gathering, Test Cases, CRM, Software Documentation, Manual Testing, Project Management

Education
Suffield University   2001 — 2004
BS, Computer Science

University of Nebraska-Lincoln   1988 — 1992
Psychology

Lincoln School of Commerce   1981 — 1982
Associates, Paralegal

Springer Jasmine Springer Jasmine Tucson, Arizona Area Details
Springer Jasmine's Afni Experience Facility SupervisorAfniAugust 2005 - Present
Job Facility Supervisor at Afni
Industry Telecommunications
Experience
AFNI   Facility SupervisorAfniAugust 2005 - Present

Education
University of Phoenix   2007 — 2009
BSIT

Taylor Gaines Taylor Gaines Tucson, Arizona Details
Taylor Gaines's Afni Experience 1997 - 2003
Job Assistant Manager
Industry Retail
Experience
lucy activewear  April 2013 - Present
APAC Customer Services  2007 - October 2012
Coventry Health Care  2003 - 2007
Afni   1997 - 2003

Skills
Vendor Management, Customer Experience, Operations Management, Process Improvement, Call Center, Outsourcing, Training, Leadership, Workforce Management, Customer Service, Contact Centers, Customer Satisfaction, BPO, Team Leadership, Call Centers, Leadership Development, Executive Management, Customer Retention, Performance Management

Education
University of Arizona   1986 — 1990
BS, Family and Consumer Resources

Jerry Coulter Jerry Coulter Tucson, Arizona Area Details
Jerry Coulter's Afni Experience September 2010 - August 2015
Job Inside Sales ManagerSmall Business
Industry Telecommunications
Experience
Intuit  August 2015 - Present
Afni   September 2010 - August 2015
AT&T Mobility  August 2009 - July 2010
Alltel Wireless  November 2007 - May 2009
Alltel  September 2004 - November 2007
Alltel Wireless  May 1998 - September 2004

Skills
B2B, Retail, Management, Business Operations, Business, Customer Support, Telecommunications, Customer Retention, Wireless, Customer Experience, Customer Satisfaction, Sales Management, Call Center, Cellular Communications, Solution Selling, Call Centers, Salesforce.com, Leadership, Team Management, Sales Operations, Sales, Operations Management, Budgets, Coaching, Cross-functional Team...

Education
University of Phoenix   2002 — 2004
MBA, Technology Management

University of Arizona   1994 — 1998
BA

Sandrea Johnson-Crawford Sandrea Johnson-Crawford Phenix City, Alabama Details
Sandrea Johnson-Crawford's Afni Experience 2000 - 2004
Job Client Services Professional
Industry Telecommunications
Experience
InterCall  September 2011 - Present
InterCall  2008 - 2011
Afni   2000 - 2004

Skills
Customer Retention, Sales Operations, CRM, Call Centers, Salesforce.com, Cold Calling, Customer Experience, Direct Sales, Solution Selling, Telecommunications, Lead Generation, SaaS, Sales Process, Sales Presentations, Strategic Partnerships, Selling, Professional Services, Managed Services, Customer Satisfaction, Sales

Education
University of Phoenix   2012 — 2013
Master of Business Administration (M.B.A.)

University of Phoenix   2008 — 2011
Bachelor of Science (B.S.), Health/Health Care Administration/Management

Eric Ginder Eric Ginder Bloomington/Normal, Illinois Area Details
Eric Ginder's Afni Experience 2004 - 2006
Job Pastor at New Life Tabernacle of Macon
Industry Retail
Experience
New Life Tabernacle of Macon   April 2009 - Present
Lebeda Mattress Factory  2006 - Present
Afni   2004 - 2006
Leroy Police Department   April 2001 - April 2004

Education
University of Illinois at Urbana-Champaign   1996 — 1996
Law Enforcement

David Seay David Seay San Antonio, Texas Area Details
David Seay's Afni Experience March 2009 - Present
Job Resource Administrator at AFNI
Industry Consumer Services
Experience
AFNI   March 2009 - Present
Bank of America  July 2005 - January 2009
KCI  2002 - 2005
ILD Telecommunications  2002 - 2005

Skills
Aspect, IEX, Call Routing, Call Recording, ACD, Staffing Analysis, Callcenter

Education
University of Maryland University College   1990 — 1993
BS, Business Administration

Orlando Santana Orlando Santana Tucson, Arizona Area Details
Orlando Santana's Afni Experience June 2014 - Present
Job Human Resources Manager at Afni
Industry Telecommunications
Experience
Afni   June 2014 - Present
AFNI   August 2012 - June 2014
Afni   August 2009 - August 2012
AFNI   November 2006 - August 2009
Card Management Corporation (CMC)   June 2006 - November 2006
Card Management Corporation (CMC)   October 2000 - November 2006
First Data Corporation  January 1997 - December 2000
First Data Corporation  January 1994 - December 1996

Skills
Talent Acquisition, Performance Appraisal, Training, Coaching, Succession Planning, Customer Experience, Customer Satisfaction, BPO, Organizational..., Process Improvement, Leadership Development, Team Management, Customer Service, Leadership, Instructor-led Training, Team Building, Recruiting, Team Leadership, Vendor Management, Instructional Design, Change Management, Employee Relations, Hiring, Strategic Planning, Operations Management, Policy, Human Resources

Education
University of Phoenix   2000 — 2006
BSB, Business Management

Aaron Mease (520-584-3480) Aaron Mease (520-584-3480) Tucson, Arizona Area Details
Aaron Mease (520-584-3480)'s Afni Experience October 2008 - May 2013
Job Staffing Manager at Accountemps (Robert Half)
Industry Staffing and Recruiting
Experience
Accountemps (Robert Half)   May 2013 - Present
Afni   October 2008 - May 2013
First Magnus Financial  April 2005 - August 2007

Skills
Temporary Staffing, Temporary Placement, Recruiting, Talent Acquisition, Accounting, Staffing Services

Education
University of Arizona, Eller College of Management   2002 — 2004
Bachelor of Business Administration (B.B.A.)

DeSean Hughes DeSean Hughes Bowling Green, Kentucky Details
DeSean Hughes's Afni Experience June 2012 - July 2012
Job 91D Army National Guard
Industry Marketing and Advertising
Experience
Army National Guard  January 2013 - Present
Afni   June 2012 - July 2012
Lexington Legends  January 2012 - May 2012

Skills
Cold Calling, Sports Marketing, Corporate Communications, Microsoft Office, Public Speaking, PowerPoint, Event Management, Sales

Education
Western Kentucky University   2014 — 2016
Master's degree, Athletic Administration

University of Kentucky   2007 — 2012
Bachelor's of Arts, Communications

Brian R. Briggs Brian R. Briggs Kansas City, Missouri Area Details
Brian R. Briggs's Afni Experience October 1997 - February 2000
Job Executive Vice President Execution & Delivery
Industry Consumer Services
Experience
ACCENT Marketing  February 2012 - Present
ACCENT Marketing  April 2011 - February 2012
ACCENT Marketing  March 2005 - April 2011
ACCENT Marketing  September 2004 - March 2005
Aegis Limited  February 2003 - August 2004
Aegis Limited  October 2002 - February 2003
TeleTech  February 2000 - October 2002
Afni   October 1997 - February 2000
Sprint  October 1996 - October 1997
Sprint  April 1989 - October 1996

Skills
Call Centers, Operations Management, Outsourcing, Process Improvement, Start-ups, Team Building, Leadership, Performance Management, Quality Management, Change Management, Customer Satisfaction, Management, Sales, Customer Experience, Training, Human Resources, Vendor Management, Mergers & Acquisitions, CRM, Customer Retention, Team Leadership, Cross-functional Team..., Program Management, Account Management, Telecommunications, Customer Service, Strategic Planning, Strategy, Business Process..., BPO, Workforce Management, Coaching, Project Management, Business Development, Lead Generation, Team Management, Strategic Partnerships, Recruiting, Contact Centers, Analytics, Leadership Development, Enterprise Software, New Business Development, Executive Management, Sales Management, P&L Management, Professional Services, Sales Operations, Service Delivery, Customer Acquisition

Education
William Jewell College   1982 — 1986
Bachelor of Science (BS), Economics

University of Central Missouri   1981 — 1982

Shawnti Fray Shawnti Fray San Francisco Bay Area Details
Shawnti Fray's Afni Experience 2001 - 2003
Job Area Manager at Coach
Industry Retail
Experience
Coach  November 2013 - Present
Coach  2012 - January 2014
Coach  2007 - 2012
Target  2006 - 2007
Target  2005 - 2006
Target  2003 - 2005
Afni   2001 - 2003

Skills
Driving Results, Human Resources, Leadership, Loss Prevention, Merchandising, Retail, Retail Sales, Store Management, Store Operations, Visual Merchandising, New Store Openings, Trend Analysis, Big Box, Inventory Management, Luxury Goods, Employee Training, Interviews, Customer Service, Succession Planning, Employee Relations, Associate Development, Operations Management, Performance Management, Inventory Control, Hiring, District Management, Multi-Unit Management

Education
University of Arizona, Eller College of Management   2001 — 2003
BS, Management with an emphasis in Human Resources

Lucile Byrd Lucile Byrd Tucson, Arizona Details
Lucile Byrd's Afni Experience June 2011 - February 2012
Job Student at University of Arizona
Industry Writing and Editing
Experience
The University of Arizona  August 2012 - Present
Afni   June 2011 - February 2012
Verizon Wireless  April 2006 - November 2008
Harkins Theatres  October 2005 - April 2006

Skills
Writing, Web Design, Web Development, Microsoft Office, Technical Writing, Customer Service

Education
University of Arizona   2009 — 2014
Creative Writing

Raymond Leyva Raymond Leyva Tucson, Arizona Area Details
Raymond Leyva's Afni Experience August 2014 - Present
Job Center Director at Afni Inc.
Industry Outsourcing/Offshoring
Experience
Afni   August 2014 - Present
Afni   July 2007 - July 2014
Afni   2006 - 2007
Afni   September 2004 - 2006
Consumer Research Services   2003 - 2004
Consumer Research Services   2002 - 2003

Skills
Call Center, BPO, Workforce Management, Process Improvement, Outsourcing, Customer Experience, Customer Satisfaction, Training, Inbound Marketing, Contact Centers, Vendor Management, Operations Management, Leadership, Executive Management, Call Centers, Coaching, Performance Management, Management, Customer Retention, CRM, Business Process..., Leadership Development, Employee Engagement, Team Management, Team Leadership, Employee Training, IEX, Training Delivery, Team Building, Quality Assurance

Education
University of Arizona   1996 — 1998

Wesley Folz Wesley Folz Tucson, Arizona Area Details
Wesley Folz's Afni Experience June 2011 - August 2011
Job Intern Sandia National Laboratories
Industry Computer Software
Experience
Sandia National Laboratories  May 2014 - Present
Afni   June 2011 - August 2011

Skills
Eagle Scout, Bikes, Electrical Engineering, Mathematics, Taekwondo, Engineering, Basketball

Education
University of Arizona   2015 — 2016
Graduate, Electrical and Computer

University of Arizona   2011 — 2015
Bachelor of Science (B.S.), Electrical and Computer Engineering

Siddharth Singla Siddharth Singla Bloomington/Normal, Illinois Area Details
Siddharth Singla's Afni Experience January 2012 - Present
Job Sr. Network Engineer
Industry Computer Networking
Experience
Afni   January 2012 - Present

Skills
CCNA, CCNP, Cisco Firewall Security, VoIP, Firewalls, Network Design, Microsoft SQL Server

Education
University of Florida
Master of Science (M.S.), Computer Science

Visvesvaraya Technological University

Janal Cable Janal Cable Tucson, Arizona Area Details
Janal Cable's Afni Experience November 2010 - Present
Job Instructor at Afni
Industry Outsourcing/Offshoring
Experience
Afni   November 2010 - Present

Skills
Training, E-Learning, Instructor-led Training, Instructional Design, Call Centers

Education
University of Arizona
Bachelor of Science (B.S.), Sppech and Hearing Sciences

CAROL HREHA CAROL HREHA Bloomington/Normal, Illinois Area Details
CAROL HREHA's Afni Experience November 2006 - August 2008
Job Human Resources at Mitsubishi Motors North America, Inc.
Industry Automotive
Experience
Mitsubishi Motors North America, Inc.   August 2010 - Present
Afni   November 2006 - August 2008
SMMHC, Inc.   June 2002 - September 2006
Motorola/ON Semiconductor   June 1986 - May 2001

Skills
Problem Solving, Multi Tasking, Coordination, Program Development, Training, Project Management, Recruiting, Workers Compensation, Analysis, Policy, Budgets, Administration, Forecasting

Education
University of Phoenix   1992 — 1994
BA, Human Resources

Central Arizona College   1986 — 1988
Associate's degree, Business

Carole Weishahn Carole Weishahn Greeley, Colorado Details
Carole Weishahn's Afni Experience October 2009 - Present
Job Corporate Instructor at Afni
Industry Outsourcing/Offshoring
Experience
Verizon Wireless  April 2011 - Present
Afni   October 2009 - Present
Afni   October 2009 - Present
Self Employed EBay   April 1998 - Present
Verizon Wireless  March 2011 - April 2011
Verizon Wireless  October 2010 - March 2011
Self employed  March 1992 - January 2011
Verizon Wireless customers   August 2009 - October 2010
Self  January 2006 - January 2010
StarTek  August 2008 - October 2009

Education
University of Northern Colorado   1982 — 1987
BA, Psychology

Greeley West High School   1979 — 1982
High School Diploma, General

Greeley West High School

High School

University of Northern Colorado
Bachelors; Bachelors Degree, Psychology

shontevia weaver shontevia weaver Phenix City, Alabama Details
shontevia weaver's Afni Experience May 2012 - February 2013
Job Student at University of Phoenix
Industry Consumer Services
Experience
heat craft   April 2014 - July 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   February 2014 - March 2014
NCR Corporation  June 2013 - November 2013
Afni   May 2012 - February 2013

Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Public Speaking, Time Management, Research, Event Planning, Social Media, Leadership, Photoshop, English, Windows, Sales, Data Entry, Outlook, Social Networking, Team Building, Facebook, Strategic Planning, Social Media Marketing, Telephone Skills, Retail

Education
Miller-Motte Technical College-Macon   2014 — 2016
Associate's degree, electronic health records

University of Phoenix   2011 — 2014
bacherlors health administration

central high school   2008 — 2011
diploma, highschool

John Rosetto John Rosetto Mishawaka, Indiana Details
John Rosetto's Afni Experience July 2007 - May 2014
Job Solutions Manager at Verizon Wireless
Industry Telecommunications
Experience
Verizon  September 2015 - Present
Verizon Wireless  July 2014 - September 2015
Afni   July 2007 - May 2014
Afni   July 2007 - May 2014
Fifth Third Bank  March 2004 - July 2007
Spherion  October 2000 - October 2001

Skills
Goal-oriented..., Microsoft Excel, Microsoft Word, Account Management, Customer Service, Client Liaison, Sales, Customer Satisfaction, Curriculum Design, Project Management, Project Planning, Customization, Team Leadership, Call Centers, Team Building, Leadership, Customer Experience, Training, Management, Process Improvement, Time Management, Coaching

Education
University of Arizona   1998 — 2000
Bachelor of Education (B.Ed.), English Language and Literature, General

Amphitheater High School   1994 — 1998
Diploma, General Studies

Courtney Peebles Courtney Peebles Lawton, Oklahoma Area Details
Courtney Peebles's Afni Experience January 2013 - June 2013
Job General Clerk at Serco
Industry Public Relations and Communications
Experience
Serco  October 2013 - Present
OtterBox  June 2013 - November 2013
Afni   January 2013 - June 2013
TeleTech  May 2011 - January 2013

Skills
Question Answering, Technical Support, cell phone support, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention

Education
University of North Texas   1998 — 2001
Bachelor of Science (BS), Art Teacher Education

Nicholas Brandman Nicholas Brandman Tucson, Arizona Area Details
Nicholas Brandman's Afni Experience January 2014 - June 2014
Job Cord Blood Education Specialist at Cord Blood Registry
Industry Biotechnology
Experience
Cord Blood Registry  June 2014 - Present
Afni   January 2014 - June 2014
CyraCom International  May 2013 - December 2013
Savers  June 2010 - May 2013
Retail Environment   August 2007 - May 2010
Midvale Telephope Exchange   July 2005 - August 2007
Summerhave Coffee House   May 2000 - May 2003

Skills
Microsoft Office, Team Building, Martial Arts, Business Management, Communication, Social Media, Event Planning, Microsoft Word, Microsoft Excel, Team Leadership, Customer Service, Sales, Social Networking, Time Management, Marketing, Public Speaking, Strategic Planning, Advertising, Inventory Management, Market Research, Customer Satisfaction, Retail, Research, Public Relations, Social Media Marketing, Marketing Strategy, Photoshop, Fundraising, Merchandising, Marketing Communications, Account Management, Nonprofits, Business Development, Entrepreneurship, Training, Online Marketing, Microsoft Dynamics, Microsoft CRM, Business Writing, Salesforce.com, Customer Experience, Program Management, Loss Prevention, Data Entry, Critical Thinking, B2B, Cash Handling Experience, Recruiting

Education
University of Arizona   2011 — 2014
Bachelor of Business Administration (B.S.B.A.), Business Administration and Management, General

Tucson High   1998 — 2000

Jesse H. Jesse H. Tucson, Arizona Area Details
Jesse H.'s Afni Experience April 2013 - November 2013
Job Student at University of Arizona
Industry Public Policy
Experience
La-Z-Boy of Arizona EBCO, Inc.   November 2013 - Present
2nd Congressional District Office   January 2014 - May 2014
Afni   April 2013 - November 2013
US Navy  2002 - 2013
Charter Funding  May 2000 - November 2002

Skills
Leadership, Team Leadership, Coaching, Team-oriented, Military, Military Experience, Customer Service, Mentoring, Project Management, Problem Solving, Team Effectiveness, Government, Military Training, Operational Planning, Navy, National Security, Organizational..., DoD, Policy, Leadership Development, Training, Program Management, Conflict Resolution, Time Management, Supervisory Experience, Critical Thinking, Situational Leadership, Team Building, Analysis, Project Planning, Teamwork, Troubleshooting, Process Scheduler, Data Entry, Personnel Supervision, Maintenance, Readiness, First Aid, Equal Opportunities, Human Resources, Federal Government

Education
University of Arizona   2013 — 2014
Bachelor of Science (B.S.), Public Administration

University of Arizona   1999 — 2002

Nathan Farley Nathan Farley Tucson, Arizona Details
Nathan Farley's Afni Experience January 2012 - Present
Job Operations Manager at Afni
Industry Outsourcing/Offshoring
Experience
Afni   January 2012 - Present

Education
University of Notre Dame   1997 — 2001
BA, Sociology

America Medious America Medious Louisville, Kentucky Details
America Medious's Afni Experience October 2011 - May 2012
Job Technical Support Professional at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Convergys  October 2012 - July 2015
Afni   October 2011 - May 2012
Dollar General  August 2011 - October 2011

Skills
Technical Support, Customer Service, Customer Experience, Call Centers, Customer Satisfaction, Troubleshooting

Education
University of Kentucky   2010 — 2011
Elementary Education and Teaching

Elena Nasser Elena Nasser Tucson, Arizona Details
Elena Nasser's Afni Experience January 2012 - August 2012
Job Accounting Intern at Camber Accounting
Industry Accounting
Experience
Camber Accounting   January 2015 - Present
Gem and Bead Mall, LLC.   June 2013 - July 2014
La Paloma Academy  September 2012 - May 2013
Afni   January 2012 - August 2012

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Publisher, Customer Service, Retail, Time Management, Data Entry, Team Leadership, Customer Satisfaction, Social Media, Management, Teamwork, Telephone Skills, Filing, Sales, Customer Experience, Typing

Education
University of Arizona   2011 — 2013

Salpointe Catholic High School   2007 — 2011

Amechia Freeman Amechia Freeman Bloomington, Illinois Details
Amechia Freeman's Afni Experience January 2012 - May 2012
Job Experienced in customer Service
Industry Consumer Services
Experience
Loomis  May 2012 - February 2014
Afni   January 2012 - May 2012
FedEx  June 2004 - June 2011
Nicor Gas  January 2004 - April 2004
Harrah's Joliet Casino & Hotel   September 2003 - January 2004
Clark Retail Enterprises  August 2000 - August 2003

Skills
Customer Service, Cash Handling Experience, Defensive Driving, Security, Armed security, Retail Banking, Consumer Debt

Education
University of Phoenix   2007 — 2013
Criminal Justice

Nathan Farley Nathan Farley Tucson, Arizona Details
Nathan Farley's Afni Experience May 2013 - Present
Job Talent Acquisition Manager at Afni
Industry Outsourcing/Offshoring
Experience
Afni   May 2013 - Present
Afni   January 2012 - May 2013
Afni   September 2010 - December 2011

Skills
Recruiting, Performance Management, Talent Acquisition, Onboarding, Applicant Tracking..., College Recruiting, Screening, Employee Engagement, Leadership, Customer Satisfaction, New Hire Orientations, Call Centers, Coaching, HRIS, Training, Management, Process Improvement, Customer Service, Team Leadership, Vendor Management, Employee Training, Team Building, Customer Experience, CRM

Education
University of Notre Dame   1997 — 2001
Bachelor's Degree, Sociology

Christopher Darling Christopher Darling Bellevue, Washington Details
Christopher Darling's Afni Experience September 2008 - September 2010
Job Desktop Systems Specialist at Intellectual Ventures
Industry Information Technology and Services
Experience
Intellectual Ventures  January 2014 - Present
Intellectual Ventures  October 2012 - January 2014
Afni   September 2008 - September 2010
OHSU Oregon Health & Science University  June 2005 - April 2008

Skills
Customer Service, Technical Support, Active Directory, Help Desk Support, Windows 7, Windows XP, Computer Hardware, Troubleshooting, Operating Systems, Information Technology, Laptops, Hardware, SharePoint, Microsoft Technologies, Software Documentation, System Deployment, Networking, Printers, Software Installation, Program Management

Education
University of Arizona   2004 — 2006
Computer Science

Jason Denning Jason Denning Tucson, Arizona Details
Jason Denning's Afni Experience June 2014 - Present
Job Customer service representive at Afni
Industry Outsourcing/Offshoring
Experience
Afni   June 2014 - Present
Higginsville Super 8   July 2005 - May 2014
Waterloo Industries  June 1998 - June 2002

Education
University of Central Missouri   2000 — 2014
Bachelor's degree, Criminal Justice

Jacob Ellison Jacob Ellison Phoenix, Arizona Area Details
Jacob Ellison's Afni Experience December 2011 - July 2012
Job Financial Solutions Advisor at Merrill Edge
Industry Financial Services
Experience
Merrill Edge  March 2014 - Present
Bank of America  January 2013 - February 2014
APAC Customer Services  June 2012 - December 2012
Afni   December 2011 - July 2012

Skills
Investment Advisory, Series 7, Series 66, Investment Education, Mortgage Lending, Consumer Lending, Customer Retention, Technical Support, Internet Troubleshooting, Network Troubleshooting, Apple Support, Windows Support

Education
University of Phoenix   2012 — 2015
Bachelor of Science (B.S.), Information Technology

University of Arizona   2006 — 2007

Heather Oates Heather Oates Opelika, Alabama Details
Heather Oates's Afni Experience March 2013 - Present
Job Training and Transition Coach at Afni
Industry Outsourcing/Offshoring
Experience
Afni   March 2013 - Present
AFNI   October 2002 - Present

Skills
Training, Coaching, Leadership, Performance Management, Recruiting, Team Building, Call Centers, Human Resources, Leadership Development, Employee Engagement, Customer Satisfaction

Education
University of Phoenix   2008 — 2010
Associate of Arts (AA), Criminal Justice and Corrections

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