Citicards Company
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Citicards Employees
Allergan September 2012 - November 2014
CIticards January 2002 - April 2012
Citi January 2002 - April 2012
Skills
Call Center Management...., Project Management,..., Relaionship Management, Fully Bilingual..., New Business..., Training Management, Team Development, Domestic and..., Vendor Management, Customer Service, Management, Process Improvement, Sales, Team Building, Team Leadership, Operations Management, Leadership, Call Centers
Education
The University of New Mexico
Bachelor of Science in progress, Major- Criminology/ Minor- Business Management
JEA February 2007 - Present
Citicards July 1994 - February 2007
Skills
Process Improvement, Six Sigma, Visio, Project Management, Microsoft Office, Change Management, Analysis, Program Management, Business Analysis, Strategic Planning, Project Planning, Vendor Management, Data Analysis, Business Process..., Contract Management
Education
Walden University 2007 — 2009
Master of Business Administration (MBA), Project Management
Jacksonville University 2002 — 2006
Bachelor of Science (B.S.), Business Development & Leadership
Transcor, Inc. September 2012 - Present
Self Employed March 1994 - Present
Oracle (Formerly Taleo) November 2008 - August 2012
CitiCards December 2006 - November 2008
Florida Blue (Formerly Blue Cross Blue Shield of Florida) March 2000 - November 2006
Skills
Java, jQuery, AJAX, Subversion, CSS, HTML 5, JavaScript, User Experience, MySQL, PHP, Agile Methodologies, XHTML, ColdFusion, SQL, Information Architecture, JSF, REST, CSS3, jQuery UI, jQuery Mobile, XML, PL/SQL, Linux, Programming, Hibernate, Scrum, HTML5, Wordpress, Google Webmaster Tools, Google Analytics, MS SQL, Oracle SQL, Semantic Web, Spring MVC, iPhone, Mac OS X, Ubuntu, Wicket, OS X, Spring, Microsoft SQL Server, Spring Framework, Google Material Design, Web Applications, Web Development
Education
Memorial University of Newfoundland 1998 — 2000
Computer Science, Math, Computer Science
Western College 1992 — 1995
Digital Engeneering, Micro Computer Digital Electronics
Author September 2013 - Present
United States Postal Service March 2005 - Present
CitiCards January 2004 - March 2005
Humana January 2003 - January 2004
Skills
Short Stories, Novels, Public Speaking, Creative Writing, Editing, Research, Proofreading, Community Outreach, Microsoft Word, Customer Service, Microsoft Office, Nonprofits, Government, Blogging, Technical Writing, PowerPoint, Social Networking, Teaching, Social Media
Education
Miami University 1996 — 2000
Bachelor of Science (BS), Secondary Education and Teaching
Lakota High School West Chester Ohio 1992 — 1996
Honors, Honors
Bowl and Barrel at the Rim June 2015 - Present
High Profile October 2013 - August 2015
Citibank August 2010 - June 2013
Citicards January 2009 - July 2010
Skills
Banking, Customer Service, Microsoft Office, Credit, Portfolio Management, Financial Services, Loans, PowerPoint, Project Management, Microsoft Word, Retail Banking, Equities, Sales, Leadership, Public Speaking, Team Building, Social Media, Customer Satisfaction, Financial Analysis, Risk Management
Education
The University of Texas at San Antonio 2013 — 2015
Bachelor of Arts (B.A.), Communication, General
New Mexico State University 2004 — 2006
Secondary Education and Teaching
McNeese Consulting Inc DBA praxIIS March 2012 - Present
NMDOH Vendor/Sub-contractor March 2014 - September 2014
NM Public Health Contractor March 2013 - March 2014
DaVita Healthcare Partners July 2012 - January 2013
Miners Colfax Medical Center March 2011 - February 2012
New Mexico Department of Health, Immunization Registry "NMSIIS" June 2010 - December 2010
United States Department of Commerce, Bureau of the Census, 2010 Census September 2009 - May 2010
US Census Bureau 2008 - 2009
Bernalillo County Clerk, Bureau of Elections 2008 - 2008
Citicards October 2001 - November 2002
Skills
Team Facilitation, Strategic Planning, Team Building, Performance Improvement, Process Improvement, Software Implementation, Training, Software Documentation, Vendor Management, EHR, Management, Analysis, Change Management, Project Management, Policy, HIPAA, Healthcare Information..., EMR, Healthcare, Leadership, Consulting, Quality Assurance, Health Information..., SDLC, CPOE, Employee Training, Recruiting, Hospitals, Visio, Training Delivery, Instructional Design, Program Management, Administration, Hands-on Training, Data Analysis, Access, Information Technology, Mentoring, Networking, Public Speaking
Education
College of Santa Fe 1999 — 2002
BACHELOR OF BUSINESS ADMINISTRATION
Midland College 2011 — 2012
Certification
US Bank February 2011 - Present
Commerce Bank May 2006 - February 2011
Commerce Bank February 2006 - April 2006
Commerce Bank March 2005 - January 2006
Citicards June 2001 - February 2005
Entire Computer Solutions January 2001 - May 2001
Skills
Banking, Business Development, Business Strategy, Commercial Banking, Finance, Financial Analysis, Leadership, Marketing, Portfolio Management, Product Management, Risk Management, Sales, Sales Management, Strategic Planning, Strategy, Training, Cross-functional Team...
Education
Park University 2006 — 2008
MBA, Entrepreneurship
University of Missouri-Kansas City 2000 — 2004
B.A. in Finance, Minor in Economics
Nissan Motor Acceptance Corporation November 2014 - Present
Responsive Education Solutions March 2013 - October 2014
Presidio Networked Solutions, Inc. (formerly INX, Inc.) November 2010 - September 2012
CitiCards August 2006 - October 2010
JPMorgan Chase June 2005 - August 2006
Community Credit Union (nka Viewpoint Bank) March 2003 - June 2005
CitiCapital Commercial Credit September 1998 - December 2002
Primus Automotive Financial June 1996 - August 1998
Beneficial Finance 1993 - 1996
Skills
Appro (CUAC), CBS & XP, DTLP, Davox, Dunn & Bradstreet,..., Express credit, Lotus Notes, Microsoft Access,..., Winfast, Moody's Risk Analyst, Express Credit, Experian, Equifax,..., Credit, Accounting, Accounts Payable, Credit Analysis, Account Reconciliation, Process Improvement, Analysis, Finance, Budgets, Auditing, Management, General Ledger, Business Analysis, Internal Audit, Cash Flow, Cash Management, Financial Risk
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
MBA, Accounting
Jackson State University 1985 — 1989
Bachelor of Science, Marketing
Archbright September 2008 - Present
T-Mobile USA 2007 - 2008
Citicards 2005 - 2006
OCLC Online Computer Library Center, Inc. 1998 - 2005
Nationwide Insurance 1996 - 1998
Bluefield College 1994 - 1996
EY 1993 - 1994
Skills
Organizational..., Team Building, Leadership Development, Personnel Management, MBTI, Workshop Facilitation, Change Management, Succession Planning, Process Improvement, HRIS, Coaching, Employee Relations, Workforce Planning, Strategic Planning, Talent Management, Performance Improvement, Human Resources, Employee Engagement, Training, Recruiting, Employee Benefits, Onboarding, Talent Acquisition, Performance Management, Strategy, Employee Training, Benefits Administration, Organizational..., Conflict Resolution, Deferred Compensation, Consulting, Leadership, Executive Coaching, Organizational..., Measurement Systems, Evaluation
Education
The Ohio State University 2015 — 2016
Graduate Student, Post Doctoral Studies
The University of Akron 1987 — 1993
Ph.D., Doctoral Concentration in Organizational Psychology; Cognate: Business Administration
The University of Akron 1987 — 1993
M.S., Technical Education
Kent State University 1982 — 1987
B.B.A., Major in Accounting
City of Harrisburg May 2012 - Present
Virtuoso Consulting November 2008 - Present
City of Harrisburg 2008 - May 2012
REAL - SD Farmers Union 2011 - 2012
Price Consulting Group June 2006 - January 2008
Citicards 2008 - 2008
Avera McKennan Hospital June 2003 - June 2006
Magee-Womens Hospital February 1999 - June 2003
Ernst & Young Consulting June 1997 - February 1999
Deloitte Consulting March 1996 - June 1997
Skills
Project Management, Process Improvement, Strategic Planning, Program Management, Team Building, Change Management, Quality Assurance, Business Analysis, Business Process..., Project Planning, Vendor Management, Performance Management, Software Documentation, Leadership, Coaching, Healthcare, SDLC, Troubleshooting, Management, Project Portfolio..., PMP, Access, Integration, Analysis, Data Analysis, Requirements Analysis, SharePoint, MS Project, Customer Service, IT Management, Budgets, Management Consulting, Training, Team Leadership, Strategy, Organizational..., Cross-functional Team..., Operations Management, Leadership Development, Government, Healthcare Information..., Public Speaking, Consulting, System Administration, Policy, Fundraising, Recruiting, Risk Management
Education
Leadership Sioux Falls - 26 2011 — 2012
University of Nevada Las Vegas Lee Business School 1991 — 1994
MBA, Business
The University of South Dakota 1986 — 1990
Bachelor of Science, English
Humana April 2014 - Present
Speck September 2013 - Present
Dichotomy November 2007 - Present
Zagaholic.com 2007 - October 2013
Lightyear Network Solutions August 2008 - September 2013
US Census Bureau March 2010 - August 2010
AT&T February 2008 - April 2008
Insight Communications March 2007 - December 2007
Charter Communications November 2006 - February 2007
Citicards February 2005 - October 2006
Skills
Outlook, XP, Microsoft Word, Microsoft Excel, Mac OS X, Firefox, Siebel, Call Center, Troubleshooting, Customer Satisfaction, Customer Service, Windows
Education
Jefferson Community College 2010 — 2014
Associate of Arts (AA), Culinary Arts
Kentucky Adult Education 2008 — 2008
GED, General
DuPont July 2015 - Present
DuPont October 2004 - June 2015
Citicards October 1999 - March 2003
CIGNA Healthcare January 1988 - October 1999
Skills
Six Sigma, SAP, Sourcing, eSourcing, Change Management, Process Improvement, Team Building, Lotus Notes, Problem Solving, Strategic Sourcing, Team Leadership, Teamwork, E-procurement, Customer Relations, Sourcing & Procurement, Global Sourcing, Visio, Excel, PowerPoint, Coaching, SCOR, Spend Analysis, Raw Materials, Training, Management, Supply Chain
Education
Immaculata University 2005 — 2009
Human Dynamics
Wesley College 1999 — 2001
Thomas McKean High School 1985 — 1989
Calabrio, Inc. July 2015 - Present
Noble Systems September 2013 - July 2015
Convergys January 2011 - August 2013
Citicards July 2010 - January 2011
Citicards May 2007 - January 2011
SER Solutions May 2006 - May 2007
Eli Lilly & Company May 2003 - May 2006
eOn Communications March 2001 - May 2003
Cellit Technologies May 1999 - May 2001
Melita International March 1996 - May 1999
Skills
MBA, Contact Center..., Contact Center Strategy, Telemarketing, Pre-sales, Predictive Dialers, ACD, IVR, Quality Management, BPO, Financial Services, Distributed Team..., eCommerce, A/R collections, Customer Service..., Vendor Management, Customer Engagement, CTI, Program Management, CRM, E-commerce, SaaS, Mergers & Acquisitions, Contact Centers, Project Management, Business Analysis, Customer Satisfaction, Call Centers, Leadership, Call Center, Customer Experience, Inbound Marketing, Strategy, Call Center Development, Outsourcing, Direct Sales, Credit Cards, Training, Workforce Management, Team Building, Project Portfolio..., Professional Services, Six Sigma, Offshoring, Unified Communications, Analysis, Service Delivery, Sales, Executive Management, Sales Operations
Education
University of Florida 1998 — 2001
MBA
United States Naval Academy 1987 — 1991
B. S.
The Corcoran Group October 2008 - Present
Blue Bench February 2001 - May 2006
Citicards June 1990 - January 1996
Johnson & Johnson July 1988 - June 1989
Johnson & Johnson June 1984 - June 1988
Skills
Selling, Budgets, Strategic Planning, Real Estate, Marketing, Sales, Marketing Strategy, Negotiation, Contract Negotiation, Customer Service, Retail, Investment Properties, Sellers, First Time Home Buyers, Residential Homes
Education
New York University - Leonard N. Stern School of Business 1987 — 1990
MBA, Marketing
Institute of Culinary Education 1997 — 1997
Career Culinary Arts Program, Comprehensive Food & Restaurant
Rider University 1982 — 1984
BS, Business & Computer Science
University at Albany, SUNY 1980 — 1982
Business
WilsonHCG May 2015 - Present
Advance MED January 2015 - May 2015
Baylor Health Care System Recruiting July 2014 - January 2015
Epic Health Services, Inc. February 2014 - July 2014
PhysAssist Scribes, Inc July 2012 - January 2014
AT&T March 2012 - July 2012
TXU Energy August 2011 - March 2012
White Lodging/Hilton Hotels May 2008 - January 2011
Volt/Apple Computers October 2007 - May 2008
CitiCards February 2007 - August 2007
Skills
Recruiting, Talent Acquisition, Training, Applicant Tracking..., Healthcare, Hiring, Human Resources, Sourcing, Social Media, Account Management, Outlook, College Recruiting, Job Fairs, Taleo, Customer Service, Temporary Staffing, Cold Calling, New Hire Orientations, Access, Microsoft Office, Teamwork, Microsoft Excel, Public Speaking, Sales, Accounting, Invoicing, Research, PowerPoint, Windows, Negotiation, Payroll, Strategic Planning, HTML, Microsoft Word, Talent Management, Employee Relations, Staffing Services
Education
University of North Texas 2013 — 2014
Organizational Behavior and Human Resource Management
The University of Texas at Arlington
UnitedHealth Group March 2014 - Present
UnitedHealth Group June 2013 - March 2014
UnitedHealth Group December 2008 - June 2013
Prudential Financial July 2006 - September 2008
Metropolitan Life Insurance Company January 2004 - July 2006
Citicards March 2002 - January 2004
Citibank September 2000 - March 2002
BrandDirect Marketing November 1997 - September 2000
General Electric July 1989 - November 1997
Skills
PMP, WebEx, Program Management, MS Project, Cross-functional Team..., Six Sigma, Microsoft Office, Project Management, Management, Process Improvement, Leadership, Business Process..., Vendor Management, Analysis, Business Analysis, Strategic Planning, Strategy, SDLC, Visio, CRM, Marketing, Budgets, Sales, Project Planning, Team Leadership, Marketing Communications, Microsoft Project
Education
The University of Connecticut School of Business 1994 — 1996
MBA, Marketing & International Finance
The University of Connecticut School of Business 1986 — 1989
Bachelor of Science, Finance
Staples High School, Westport CT 1984 — 1985
High School Diploma
Wilton High School, Wilton CT 1982 — 1983
PM Study Class, Stamford
Mary Kay Inc. September 2012 - July 2015
JP Morgan Chase 2010 - 2012
MetLife Home Loans 2009 - 2010
Citicards 2004 - 2009
CitiFinancial 2002 - 2004
TIG Insurance Inc 1998 - 2002
Skills
Financial Modeling, Forecasting, Finance, Analysis, Budgets, Internal Controls, Strategic Planning, Mergers & Acquisitions, Analytics, Financial Analysis, Financial Reporting, Pricing, Competitive Analysis, Essbase, Cash Flow, Strategic Financial..., Project Management, Banking, Risk Management, Corporate Finance, Sarbanes-Oxley Act, Portfolio Management, Process Improvement, Auditing, Variance Analysis, Financial Risk, Capacity Planning, JD Edwards, Hyperion Planning, PeopleSoft, Project Planning, Managerial Finance, Cash Management, Hyperion Enterprise, Accounting, Business Analysis, Financial Services, Business Process..., Business Planning, Due Diligence, Budgeting, Accounts Payable, Access, SQL
Education
Southern Methodist University - Cox School of Business
MBA
Trinity University
BA
TZ Insurance Solutions July 2013 - Present
LDL Creations LLC dba Showoffs 2011 - September 2014
Farmers Insurance January 2013 - May 2013
Sonic Automotive February 2011 - 2011
Citicards April 2010 - December 2010
Congressional Motors November 2009 - March 2010
Rosenthal Nissan Mazda July 2009 - December 2009
RBC Dexia Investor Services November 2005 - April 2007
State Street Bank Luxembourg 1999 - 2005
Skills
Leadership, Public Speaking, Customer Service, Sales, Team Building, Marketing, Budgets, Insurance, Strategic Planning, Analysis, Negotiation, Project Management, Public Relations, Contract Negotiation, Sales Management, Customer Satisfaction, Project Planning, Operations Management, Training, Process Improvement, Account Management, Recruiting, Risk Management, Business Development, Banking, Problem Solving, Property
Education
Boston university, brussels, belgium 1995 — 1996
MSc, Administration
The Johns Hopkins University 1988 — 1992
Bachelor of Science, Social and Behavioral Sciences
American international School of Luxembourg 1982 — 1988
High School diploma, US high school curriculum
New Jersey Blind Citizens Association, Inc. January 2003 - Present
Middletown Lions Club July 2008 - July 2011
Citibank January 1994 - June 2001
Citicards 1992 - 2001
Citibank Europe/North America Cards 1986 - 2001
Skills
Strategic Planning, Fundraising, Management, Leadership, Coaching, Budgets, Risk Management, Change Management, Financial Analysis, Non-profits, Business Strategy, Public Speaking, Leadership Development, Program Management, Management Consulting, Strategy, Project Management, Business Analysis, Nonprofits, Team Building, Research, Organizational..., Policy, Analysis, Time Management, Business Planning, Data Analysis, Start-ups
Education
Rutgers, The State University of New Jersey-Newark 1966 — 1968
MBA, Economics
Manhattan College 1959 — 1963
BS, Economics
MD Department of the Environment August 2013 - Present
Maryland Department of General Services July 2012 - August 2013
Nelms & Associates October 2008 - December 2012
Grant Thornton July 2006 - January 2009
Citicards June 2005 - August 2005
Ernst & Young October 2001 - October 2003
Wells Fargo Bank May 2000 - September 2001
Wells Fargo Bank March 1994 - August 1997
Skills
Tax, Internal Audit, Risk Management, Leadership, Internal Controls, Management
Education
Howard University 2004 — 2006
MBA, Business Administration
University of Baltimore 1997 — 2000
BS, Accounting
RuleTek August 2012 - Present
BPM Specialists August 2011 - August 2012
Accenture November 2010 - August 2011
Knowledge Rules August 2007 - November 2010
Citicards 2003 - 2007
Sears 1998 - 2002
Skills
Pega PRPC, Business Process Design, Pegasystems PRPC, Business Performance..., Business Process..., XML, Microsoft SQL Server, Java, Scrum, DB2, Enterprise Software, SDLC, Oracle, SQL, Java Enterprise Edition, JavaScript, AJAX, HTML
Education
Idaho State University 1992 — 1997
PHH Mortgage July 2014 - Present
TD Bank Group March 2011 - June 2014
Freddie Mac August 2009 - February 2011
Tata Consultancy Services September 2001 - February 2011
MAHARASHTRA ELECTRICITY REGULATORY COMMISSION MUMBAI November 2008 - August 2009
Citicards May 2007 - November 2008
Citi Cards May 2005 - April 2007
Skills
Weblogic, Struts, Oracle, Enterprise Architecture, Solution Architecture, SDLC, Hibernate, SOA, WebSphere Application..., Java Enterprise Edition, Java, Spring, JSF, Oracle Fusion Middleware, JMS, Web Services, Strategic Architecture, Mortgage Lending, Residential Mortgages, Commercial Lending, Treasury Management
Education
Rollwala Computer Center 1998 — 2001
Master of Computer Application, Computer Science
St. Xavier's College 1995 — 1998
B. Sc., Electronics
C. U. Shah Higher Secondary School 1993 — 1995
Under Graduate, Science
Aroma School 1981 — 1993
Matriculation, Science
Tennessee Attorney General's Office May 2014 - Present
Enigmas December 2005 - Present
State of Tennessee March 2013 - April 2014
State of Tennessee June 2010 - March 2013
First Horizon National Corporation June 2006 - May 2009
Veracity Research Company March 2006 - June 2006
Citicards November 2001 - March 2006
Tennessee Army National Guard (776th Maintenance) January 1993 - January 1999
Skills
Evidence, Private Investigations, Interviews, Insurance, Investigation, Security, Background Checks, Fraud, Claims Investigations, Internal Audit, Courts, Human Resources, Investigative Research, Surveillance, Team Building, Civil Litigation, Corporate Law, Criminal Justice, Financial Risk, Policy, Management, Interrogation, Microsoft Office, Law Enforcement...
Education
Kaplan University 2006 — 2009
M.S., Criminal Justice
Milligan College 1993 — 2001
B.A., Fine Arts
Association of Certified Fraud Examiners
CFE
University HS
U.S. Bank December 2014 - Present
US Bank July 2012 - December 2014
First Financial Bank September 2011 - July 2012
PNC Bank March 2010 - September 2011
PNC Bank May 2005 - October 2010
PNC Bank 2005 - 2008
Citicards June 2003 - January 2005
American United Marketing May 1999 - September 2000
Skills
Small Business Lending, Consumer Lending, Financial Analysis, Risk Management, Small Business Banking, Consumer Banking, Customer Experience, Customer Experience..., Employee Development, Coaching, Banking, Credit, Retail Banking, Sales, Finance, Loans, Small Business, Credit Cards, Customer Service, Commercial Lending, Commercial Banking, Strategic Planning, Mortgage Lending, Branch Banking, Business Development, Customer Retention, Marketing, Lines Of Credit, Credit Analysis, Loan Origination, Relationship Management, Business Planning, Branch Management, Cross Selling, Financial Services
Education
Northern Kentucky University
Gildan March 2015 - Present
Cintas December 2013 - February 2015
Adecco Group September 2011 - December 2013
Olsten Staffing Services April 2011 - June 2011
Ralph Lauren Media 2011 - 2011
United Health Group 2009 - 2011
American Express 2006 - 2009
Citicards 2002 - 2006
Skills
Recruiting, Human Resources, Interviews, Onboarding, Temporary Placement, Employee Benefits, Personnel Management, Temporary Staffing, Time Management, Permanent Placement, Customer Service, Employee Relations, Applicant Tracking..., Talent Acquisition, Performance Management, Background Checks, Hiring, New Hire Orientations, Contract Recruitment, Microsoft Word, Training, Coaching, Workforce Planning, Job Fairs, Technical Recruiting, Call Center, Outlook, PeopleSoft, Leadership, Cold Calling, Team Building, Microsoft Office, PowerPoint, Management, Employee Engagement, Leadership Development, Call Centers, College Recruiting, Resume Writing, Benefits Administration, HRIS, Sourcing, Internet Recruiting, Talent Management, Employee Training, Payroll, Career Development, Screening Resumes, Organizational..., Staffing Services
Education
Strayer University 2010 — 2013
MBA, Human Resources
North Carolina Agricultural and Technical State University 2004 — 2008
BS, Business Management
Marsh & McLennan Companies, Inc. July 2014 - Present
Marsh & McLennan Companies, Inc. July 2012 - July 2014
ResCare July 2011 - July 2012
Citicards January 2005 - July 2011
AT&T Mobility November 1997 - January 2005
Skills
Leadership, Troubleshooting, Windows, Management, SQL, Database Administration, Databases, Technical Support, Process Improvement, Active Directory, SharePoint, Visio, Networking, Hardware, Business Analysis, Help Desk Support, Access, Vendor Management, Citrix, Software Installation, Information Technology, Analysis, Operating Systems, IT Management, Windows 7, IT Operations, Blackberry Enterprise..., Service Desk, IT Service Management, Network Administration, VPN, Laptops, Computer Hardware, Customer Service, Team Leadership, Routers, Wireless Networking, Interviews, Microsoft Technologies, Training
Education
Sullivan University 2009 — 2011
Bachelor of Science, Information Technology, 3.61
Sullivan University 2008 — 2010
Associate of Science, Information Technology, 3.6
The Retail Odyssey Company June 2015 - Present
Axcess Financial September 2013 - May 2015
MBO Partners February 2012 - August 2013
AAAS November 2010 - February 2012
Stephens & Associates, C.P.A., PSC February 2009 - October 2010
Citicards September 2008 - August 2009
Premier Athletics October 2006 - October 2007
HBD Industries, Inc. May 2006 - September 2007
Gloria's Tumbling August 2000 - August 2006
Skills
Documentation, PowerPoint, Excel, Word, Customer Service, Operations, Business Services, Administration, Account Management, Access, Employee Benefits, Microsoft Office, Microsoft Word, Payroll, Microsoft Excel, Employee Training, Software Documentation, Accounting, Human Resources, Invoicing, Finance, Account Reconciliation, Training, Analysis
Education
Northern Kentucky University 2006 — 2010
Bachelor's of Science, Business Administration with a concentration in Accounting
Heidelberg University 2005 — 2006
N/A, Accounting
Neustar, Inc. October 2014 - Present
NeuStar, Inc. November 2012 - October 2014
NeuStar, Inc. December 2011 - November 2012
TriCore Reference Laboratories March 2007 - August 2011
Circuit City November 2005 - March 2007
Citicards 2002 - 2005
Harold E. Hall & Associates January 1991 - April 1999
Skills
HRIS, PeopleSoft, Human Resources, Onboarding, Leadership, Training, Employee Benefits, Management, New Hire Orientations, Process Improvement, Recruiting, Access, Benefits Administration, Talent Acquisition, Project Management, Employee Relations, Software Documentation, Performance Management, Talent Management, Applicant Tracking..., SharePoint, Temporary Placement, Analysis, Compensation & Benefit, Taleo, SDLC, Databases, Personnel Management, Troubleshooting, Leadership Development, FMLA, HR Policies, Integration, Reporting & Analysis, Reporting, Auditing, Technical Support, Video Editing, Photography, Database Design, HRIS Database Management, Data Import/export, Software Implementation
Education
Montgomery College 1995 — 1998
Associate of Arts, Computer Applications
Montgomery College 1991 — 1995
Associate of Arts, Business Programming
Selene Finance LP SharePoint Web Developer and InfoPath Forms DeveloperBaywood TechnologiesJune 2011 - March 2015
Self Employed September 2010 - July 2014
NorthgateArinso (formerly Convergys) June 2010 - June 2011
Convergys September 2003 - June 2010
TEKsystems March 2001 - August 2002
Citicards August 1994 - September 2001
Skills
SharePoint, Integration, InfoPath, Software Documentation, Visio, CSS, Databases, Project Management, Web Development, Web Applications, SQL, Microsoft SQL Server, Microsoft Office..., User Interface Design, .NET, SharePoint Designer, Quality Assurance, MS Project, C#, Visual Studio, XML, SharePoint Server, SQL Server, Automation, MOSS 2007, WSS 3.0, SharePoint 2010, SQL Servel Reporting..., AngularJS, SharePoint 2013, Management, Business Analysis, Process Improvement, Program Management, Change Management, Technical Support
Education
ITT Technical Institute-Jacksonville 2015 — 2016
Associate of Science (A.S.), Computer Science
citi bank February 2012 - Present
wanderlust Kustoms and parts LLC January 2009 - November 2012
Citicards January 2003 - December 2008
Skills
Call Centers, Customer Satisfaction, Leadership, Management, Operations Management, Sales, Sales Management, Sales Operations, Team Leadership, Customer Service, Customer Experience, Time Management, Vendor Management, Strategic Planning, Banking, Process Improvement, Business Analysis, Strategy, Coaching, Team Building, Training, Performance Management, Direct Sales, Change Management, Team Management, Sales Process, Outsourcing, Business Development, Project Management, Employee Training, Leadership Development, Credit, Credit Cards, Executive Management, Marketing, Marketing Strategy, Relationship Management, Loans
Education
Missouri Western State University 1996 — 2000
Marketing and Fine Arts
Citibank April 2015 - Present
Citibank August 2013 - March 2015
Cognizant May 2010 - July 2013
CitiCards April 2009 - April 2010
CitiCards March 2008 - April 2009
CitiCards December 2006 - February 2008
CitiCards August 2005 - November 2006
Capital One January 2004 - July 2005
American Express - India and Phoenix, AZ May 2003 - December 2003
CitiFinancial June 2001 - May 2002
Skills
Credit Cards, Analytics, Product Management, Portfolio Management, Risk Management, Financial Risk, Banking, Credit, Cross-functional Team..., Segmentation, Business Process, Business Analysis, CRM
Education
Indian School of Business 2002 — 2003
MBA, Majored in Finance and Minored in Marketing
Indian Institute of Technology, Kanpur 1997 — 2001
Bachelor of Technology, Mechanical Engineering
Experian April 2011 - Present
Experian April 2007 - April 2011
CitiMortgage 2004 - 2007
Citicards 2001 - 2004
Delta Air Lines 1998 - 2001
Southwest Airlines 1995 - 1998
JCPenney 1990 - 1995
Skills
Credit Cards, B2B, Credit Risk, Database Marketing, Analytics, Credit Scoring, PMO, Risk Management, Predictive Modeling, Business Intelligence, Direct Marketing, Process Improvement, Strategy, Customer Acquisition, Segmentation, CRM, Portfolio Management, Financial Services, Statistical Modeling, Multi-channel Marketing, Product Management, Strategic Partnerships, Financial Risk, Predictive Analytics, Relationship Management, SAS, Lead Generation, Customer Analysis, Executive Management, Competitive Analysis, Risk Analytics, Business Analytics, Marketing Analytics, Consulting, Customer Insight, Management, Business Analysis, Strategic Planning, Leadership, Business Development, Banking
Education
Texas State University 1985 — 1990
Citi April 2012 - Present
Davis Development May 2010 - April 2012
Global Air Comm November 2008 - April 2010
Citicards August 2003 - November 2008
Education
Rockhurst University 2004 — 2008
BSBA, Finance/Economics
CGI June 2010 - Present
Citizens Bank June 2009 - May 2010
Pfeil Consulting, Inc. January 2008 - May 2009
Barclaycard October 2004 - August 2007
Union Planters Bank November 2002 - October 2004
Citicards November 1991 - November 2002
The Associates 1991 - 2002
Skills
Collections Management, Program Management, Budgeting, Forecasting, Process Flow, Business Process Design, Debt Recovery, Risk Management, Strategic Consulting, Process Consulting, Budgets, Business Process..., Management, Strategy, Business Planning, Strategic Planning, Leadership, Credit Cards, Credit Risk, Process Improvement, Business Process, Analysis, Team Management, Integration, Business Analysis, Outsourcing, Vendor Management, Management Consulting, MIS, Call Centers, Project Delivery, Banking, Finance, Performance Management, Financial Services, Financial Risk, Project Management, Change Management, Financial Analysis, Business Intelligence, Portfolio Management
Education
London Business School 2006 — 2006
n/a, Management Training Course
Keller Graduate School of Management of DeVry University 1999 — 2001
MBA, Business Administration and Management, General
DeVRY 1991 — 1994
Bachelor, Accounting
El Campo High School 1988 — 1991
TMX Finance September 2013 - September 2014
CitiCards November 2006 - September 2013
Datatrac Information Services July 2006 - November 2006
Sears, Roebuck and Co. August 1997 - September 1999
Skills
Coaching, Training, Call Center, Customer Service, Spanish, Leadership, Credit, Banking, Call Centers, Risk Management, Curriculum Design, Process Improvement, Employee Training, Team Building, Credit Cards, Training Delivery, Mortgage Lending, Sales, Leadership Development, Interviews, Account Management, Cold Calling, Customer Experience, Management, Vendor Management, Organizational..., Performance Management, Recruiting, Time Management, Talent Management, Onboarding, Change Management, Relationship Management, Instructional Design, Financial Services, Performance Consulting, Needs Analysis, Learning Management, Policy, Loans, Soft Skills, Human Resources, Customer Satisfaction, Project Management, Microsoft Office, Team Leadership, Strategic Planning, Employee Relations
Education
The University of Texas at Arlington 2001 — 2005
Bachelor of Arts, Spanish Liberal Arts
Tarrant County College 2001 — 2002
Associate of Arts (AA), Secondary Education and Teaching
Citi September 2013 - Present
Cognizant Technology Solutions April 2013 - August 2013
Capital One October 2012 - August 2013
SGS Technologie October 2012 - April 2013
TCS June 2011 - October 2012
Citicards May 2006 - September 2012
CMC Ltd November 2004 - June 2011
Skills
Servlets, AJAX, CTI, J2EE Architecture, Web Services, JSF, J2EE, EJB, JSP, Websphere, XML, Java, JavaScript, Core Java, SQL, Solution Architecture, Design Patterns, ClearCase, JMS, SDLC, JDBC, HTML, Architecture, Java Enterprise Edition, Hibernate, Oracle, PL/SQL, Requirements Analysis
Education
Jawaharlal Nehru Technological University 1999 — 2003
B.Tech - CSIT
Gowtham Junior College, AP - India 1997 — 1999
The Rawlings Group October 2011 - Present
Melaleuca:The Wellness Company September 2011 - Present
RxCrossroads Inc. May 2010 - August 2011
Republic Bank December 2009 - March 2010
Humana Inc. August 2006 - March 2008
SHPS Inc. October 2005 - August 2006
Citicards August 2004 - August 2005
Skills
Windows Mobile, Oracle, Data Entry, Customer Service, Healthcare, Medical Billing, Accounts Receivable, Subrogation, Sales Support, Insurance Claims, Commercial Insurance, Income Tax, Call Center, Account Reconciliation, Collections, Team Leadership, Training & Development, ICD-9, HCPCS, Benefits Administration, Credit Cards, Credit Card Processing, Open Enrollment, COBRA Administration, Oracle Reports, Soft Skills, Data Analysis, Microsoft Office 2003, Microsoft Office 2007, Microsoft Excel, PowerPoint, Access, Accurint, LexusNexus, Background Checks, Credit Analysis, Account Reallocations, Banking, Pension Administration, Symetrics Workflow..., Zirmed Claims Systems, Quality Auditing, Underwriting
Education
University of Phoenix 2010 — 2012
BA, Business Management
Sullivan University 2001 — 2003
AS, Administrative Accounting
Great Ajax Corp. [NYSE: AJX] July 2014 - Present
Aspen Capital Partners July 2010 - Present
Shackleton Capital Partners June 2008 - Present
JP Morgan Chase July 2006 - May 2008
Citicards June 2003 - June 2006
TrueCredit / TransUnion Interactive February 2001 - December 2002
Citibank 1990 - February 2001
Chemical Bank 1986 - 1990
Education
The University of Chicago Booth School of Business 1984 — 1986
MBA, Finance & Marketing
The University of Chicago 1980 — 1984
BA, Economics, Marketing
Huntington National Bank January 2014 - Present
Huntington National Bank June 2010 - June 2014
Direct Energy March 2009 - June 2010
Ologie January 2007 - February 2009
Nationwide Insurance February 2005 - January 2007
Citicards May 2004 - February 2005
JPMorgan Chase & Co. (Formally Bank One) September 1999 - May 2004
Bank One International September 1998 - September 1999
First USA September 1997 - September 1998
Bank One August 1995 - August 1997
Skills
Strategy, Cross-functional Team..., Marketing Strategy, Leadership, CRM, Vendor Management, Management, Marketing, Program Management, Team Building, Strategic Planning, Project Management, Integrated Marketing, Banking, Business Development, Retail, Market Research, Social Media Marketing, Financial Services, Customer Insight, Budgets, Analysis, Analytics, Direct Marketing, Segmentation, Executive Management, Financial Analysis, Competitive Analysis, Portfolio Management, Risk Management, Consulting, Project Planning, Integration, Process Improvement, Change Management, Business Analysis, Team Leadership, Product Management, Business Strategy, Marketing Communications, Strategic Brand..., Strategic Brand..., Go-to-market Strategy, Product Development, Creative Developement, Business Insights, Internal Communications, Content Development, Supplier Negotiation, International Business
Education
Harvard Business School - Executive Seminars 2007 — 2007
Product Development, CSR
Mount St. Joseph University 1985 — 1986
M.A., Education
Cincinnati Christian University 1981 — 1985
BS, Liberal Arts
Sioux Falls Affordable Housing and Redevelopment Commission February 2014 - Present
youth softball 2004 - 2014
Millborn Seeds May 2012 - September 2013
Oakwood Equity Group July 2008 - December 2011
CFgear.com October 2007 - December 2011
Citicards February 2006 - July 2008
Metavante Image Solutions October 2000 - November 2007
Saks Incorporated June 1986 - July 2000
Skills
Leadership, Process Improvement, Project Management, Strategic Planning, Operations Management, Marketing, Coaching, Team Leadership, Team Building, Imaging Technology, Contract Negotiation, Business Strategy, New Business Development, Budgets, SD DOT Certified..., Affordable Housing, Management, Entrepreneurship, Project Planning, Negotiation, Start-ups, Contract Management, Customer Service, Management Consulting, Process Scheduler, Nonprofits, Team Management, Business Process..., Performance Management, Construction Management, Construction, Program Management, Public Speaking, Public Relations
Education
The University of South Dakota 1982 — 1986
bachelor of science, business
Rapid City Central High School 1979 — 1982
High school diploma
Hewlett-Packard 2014 - Present
Hewlett-Packard September 2009 - Present
Canaan Construction June 1992 - December 2009
CITICARDS December 2007 - September 2009
Skills
Solution Selling, Account Management, Sales, Direct Sales, Channel, Sales Management, Sales Process, Cloud Computing, Channel Partners, Business Development, Negotiation, Leadership, Operations Management
Education
National American University
Bachelor's Degree, Business Admin, Magna Cum Laude
New Mexico State University 1984 — 1986
Business
Fidato Partners, LLC April 2015 - Present
LiquidHub May 2011 - March 2015
Harleysville Insurance August 2007 - April 2011
Radian Group December 2006 - August 2007
Citicards October 2005 - December 2006
LEGO Direct 2000 - 2004
CSC Consulting October 1990 - September 2000
Education
Rowan University
MBA
Temple University - Fox School of Business and Management
BBA, Computer & Information Science
Bowlmor AMF July 2012 - Present
AMF April 2010 - July 2012
AMF February 2009 - April 2010
Circuit City July 2008 - November 2008
Love Bites Cafe July 2002 - July 2008
Citicards 1997 - 2002
Montgomery Wards 1987 - 1992
Skills
Leadership, Team Building, Income Statement, Customer Service, Merchandising, Recruiting, Coaching, Management, Strategic Planning, Retail, Sales, Human Resources, Business Planning, Training, P&L, P&L Management
Education
Phoebus High 1995 — 1996
Placer High 1994 — 1995
Park University 1991 — 1993
Business Management, Advertising
Metropolitian Community College 1989 — 1991
AA, Business Management
Oak Park High School
Gartner June 2014 - December 2014
Cosmetic Medical Partner January 2013 - April 2014
Citicards 2005 - 2012
Deloitte Consulting 2004 - 2004
ORIX Corporation 1996 - 2003
Skills
Strategy, Marketing Strategy, Strategic Planning, Digital Marketing, Product Management, Leadership, Mergers & Acquisitions, Business Development, Program Management, Cross-functional Team..., Change Management, Portfolio Management, Analytics, Forecasting, Project Management, Management, Banking, Team Management, Business Strategy, Financial Services, Marketing
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
MBA
Institute of Business Administration
Master of Business Administration (MBA)
International Specialty Insurance, Inc. January 2015 - March 2015
CitiCards January 2006 - June 2014
Kelly Services November 2004 - August 2005
Ameri-Life and Health Services, LLC January 2002 - November 2004
Skills
Marketing Management, Customer Satisfaction, Credit, Technical Support, Customer Service, Credit Cards, Customer Experience, Branding & Identity, Outlook, Customer Retention, Customer Engagement, Marketing, Management, New Business Development, Team Building, Coaching, Public Speaking, Leadership, Sales, Strategic Planning, Project Management, Microsoft Office, Budgets, Sales Management, Leadership Development, Marketing Strategy, Business Planning, Team Leadership, Time Management, Process Improvement
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (M.B.A.), Marketing
NC A&T State University 1994 — 1998
Bachelor of Arts (B.A.), History Professional
Palm Coast Data July 2007 - Present
Citicards June 2005 - June 2007
Thomson Reuters June 2002 - December 2003
Thomson Reuters June 1998 - June 2003
Skills
SQL, XML, Quality Assurance, HTML, Software Quality..., Databases, Microsoft SQL Server, Testing, SDLC, Web Applications, Oracle, Visio, Visual Basic, Unix, Test Planning
Education
SUNY Empire State College 1995 — 1998
Bachelor of Professional Studies Business Management & Economics, Managment Information Systems
SUNY Farmingdale 1972 — 1974
Associate's degree, Data Processing
Remax Revolution July 2014 - Present
American Century Investments October 2010 - June 2014
Capital Fulfillment Group April 2009 - December 2010
Citicards December 2007 - March 2008
American Century Investments June 1998 - June 2007
American Century Investments 1994 - 1998
Skills
Management, Contract Negotiation, Leadership, Account Management, CRM, Performance Management, Internal Audit, Training, Strategic Planning, Customer Satisfaction, Coaching, Budgets, Leadership Development, Process Improvement, Negotiation, Financial Services, Salesforce.com, Sales, Business Development, Mutual Funds, Vendor Management, Time Management, Business Analysis, Series 63
Education
Webster University 1998 — 2000
MA, Management
Northwest Missouri State University 1981 — 1985
BS, Housing and Interiors
CareFirst BlueCross BlueShield April 2009 - Present
CareFirst BlueCross BlueShield April 2009 - Present
CareFirst BlueCross BlueShield April 2009 - Present
T Rowe Price May 2008 - March 2009
citicards 1987 - 2008
Citigroup January 1987 - November 2007
Skills
Program Management, Business Analysis, Problem Solving, Organizational Design, Risk Management, Test Management, Test Automation, Requirements Management, Business Requirements, Project Implementation, Product Life Cycle..., User Interface Design, SDLC, Requirements Analysis, Process Improvement, Business Process, Quality Assurance, Management, Vendor Management, IT Strategy, Integration, Project Portfolio..., Visio, Requirements Gathering, Business Process..., Cross-functional Team..., SharePoint, Analysis, Product Lifecycle..., Leadership, Resource Management
Education
Shenandoah University
GE Capital fka CitiCapital February 2006 - Present
CitiCards October 2003 - February 2006
Associates Housing Finance September 1997 - October 2003
CitiCapital-Transportation Division September 2000 - July 2002
NationsCredit Commercial Corporation August 1995 - September 1997
Volvo Car Finance May 1991 - August 1995
Deutsche Financial Services August 1986 - May 1991
Skills
Commercial Lending, Credit Analysis, Credit, Loans, Asset Based Lending, Underwriting, Credit Risk, Banking, Relationship Management, Portfolio Management, Financial Risk, Risk Management, Financial Analysis, Commercial Banking, Finance, Corporate Finance, Financial Services
Education
Minnesota State University 1982 — 1986
Finance, Insurance & Real Estate, Finance
Minnesota State University, Mankato
Finance, Insurance, and Real Estate
JPMorgan Chase & Co. October 2014 - Present
JPMorgan Chase April 2014 - Present
JPMorgan Chase October 2013 - March 2014
JPMorgan Chase January 2012 - September 2013
JP Morgan Chase January 2010 - December 2011
The BMW Store February 2006 - December 2009
Citicards 2004 - 2005
Skills
Sales, Project Management, Business Process..., Customer Service, Management, Microsoft Word, Account Management, Microsoft Excel, Banking, Analysis, Strategy, Program Management, Competitive Analysis, Product Management, Leadership Development, Customer Satisfaction, Customer Retention, Sales Management, New Business Development, Team Building, Strategic Planning, Project Planning, Public Relations, Leadership, Marketing, Social Media, Event Management, Finance, Loans, Mortgage Lending, Retail
Education
Northern Kentucky University 2001 — 2005
Bachelor, Public Relations, Business Management
Northern Kentucky University
Kohl's Department Stores September 2014 - Present
CrossCheck, Inc. February 2013 - May 2014
Global Recruiters Network June 2008 - December 2008
CitiCards November 2004 - May 2007
Perry R Bass Research Center (division of Texas Parks & Wildlife) May 2002 - December 2002
Avalon Nursing Home August 1996 - August 1997
Skills
Sales, Lead Generation, Salesforce.com, Cold Calling, Customer Retention, Selling, Customer Service, Account Management, Merchant Services, New Business Development, B2B, Credit, Credit Cards, Team Leadership, Recruiting, Team Building, Direct Sales, Executive Search, Cross-functional Team..., PeopleSoft, Call Centers, CRM, Sales Management, Sales Operations, Customer Satisfaction, Business Development, Training, Leadership, Executive Management, Strategy, Time Management, Negotiation, Customer Focus, Problem Solving, Professional Phone..., Building Relationships, Written & Verbal..., Forecasting, Business Planning, Sales Process, Management, Networking, Contract Negotiation, Coaching, Consulting, Marketing, Strategic Planning, Teamwork, Team Management, Budgets
Education
Texas State Technical College Waco 2001 — 2003
Marine Science, Aquaculture, 3.9
Autosafe Ignition Interlock July 2013 - Present
Alorica February 2013 - May 2013
Stewart Lodges at Steelwood August 2009 - August 2012
Citicards August 2003 - August 2009
Skills
Photoshop, Internet, Google, Twitter, Facebook, LinkedIn, Fast Learner, Eager To Learn, Typing, FrontPage, Phone Skills, Teamwork, Call Center, Troubleshooting, Administrative Support, Microsoft Office 2007, Microsoft Office 2003, Windows XP Professional, Windows 7, Data Entry, Microsoft Excel, Customer Service, XP, Customer Satisfaction, Call Centers, Microsoft Office, PowerPoint, Outlook, Telephone Skills, Invoicing, Technical Support
Education
Penn Foster 2013 — 2014
Certification, Legal Transcription
Ridgeview High School 1999 — 2003
General Diploma, General Diploma
Citicards September 2008 - Present
the Sunflower Group July 2004 - June 2008
Education
Missouri Western State University 1993 — 1998
BS, Elementary & Early Childhood Education
West Platte High School 1989 — 1993
Desjardins General Insurance Group October 2011 - Present
Citi September 2010 - August 2011
Citi August 2010 - August 2011
Citicards June 2010 - August 2011
Citi August 2005 - August 2011
Career Changers 2003 - 2006
Discount Car and Truck Rental 2000 - 2004
Education
Humber College 2010 — 2012
canadian Securities
Seneca College of Applied Arts and Technology 2010 — 2012
Marketing
Citicards October 2000 - Present
Skills
Business Analysis, Vendor Management, Risk Management, Banking, Process Improvement, Requirements Gathering, Project Portfolio..., Project Management, Project Planning, Test Planning, Test Cases, User Acceptance Testing, SDLC, PMP, Visio
Education
Iowa Central Community College 1982 — 1984
Associate of Arts (AA), Broadcast Journalism
Fieldglass April 2013 - Present
eBay April 2011 - March 2013
Yahoo Inc January 2010 - January 2011
Wellsfargo October 2009 - December 2009
eBay 2008 - July 2009
Hitachi Data Systems (HDS) March 2007 - March 2008
PricewaterhouseCoopers (PwC) October 2006 - March 2007
University of Chicago Charter School June 2005 - July 2006
Citicards September 2003 - December 2004
World Link Inc October 2000 - June 2003
Skills
Waterfall, SDLC, Visio, Agile Methodologies, RUP, MS Project, UML, Use Case, Software Development..., Oracle, Rational, Databases, Access, MySQL, Business, Vendor Management, Project Management, Requirements Gathering, Business Analysis, Scrum, Management, Business Process, Integration
Education
UNIVERSITY OF TEXAS 2003 — 2004
Masters, Computer Science & Software Engineering2003
Motilal Nehru National Institute Of Technology 1995 — 1999
Bachelor of Engineering, Computer Science & Electronics
Signature Hardware August 2014 - Present
Signature Hardware January 2013 - August 2014
Schneller Heating, Air & Plumbing September 2011 - January 2013
Brown Mackie College - Cincinnati August 2010 - June 2011
Remke Markets April 2009 - August 2010
Internal Revenue Service January 2010 - July 2010
Citicards June 2004 - March 2009
Fidelity Investments September 1999 - August 2003
Skills
Problem Solving, Customer Service, Customer Retention, Marketing Communications, Sales Management, Microsoft Excel, PowerPoint, Training, Sales, Outlook, Project Management, Data Analysis, Analysis, Inventory Management, Team Leadership, Call Centers, Team Building, Leadership, Process Improvement
Education
Thomas More College 1995 — 1999
Bachelor, Business Administration
Olathe School District July 2009 - Present
Insphere Insurance Solutions January 2012 - June 2014
Farmers Insurance Group September 2010 - September 2011
Kansas City Missouri School District October 2007 - June 2008
Citicards January 2004 - April 2008
Kansas City College of Legal Studies August 2005 - June 2006
Skills
LICENSES/CERTIFICATIONS..., Insurance, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Health Insurance, Change Management, Affordable Health..., Passion for Helping..., Exceeding Customer..., Quota Achievement, Highly Dedicated, High level of initiative, Team Leadership, Trusted Advisor, Consultative Approach, Exceptional Communicator, Prospecting Skills, Territory..., Customer Insight, Building Strong..., Building Customer..., Honest, Business Excellence, Sales & Marketing...
Education
University of Missouri-Kansas City 2001 — 2003
Master of Arts (M.A.), Education
Central Missouri State University 1998 — 1999
School of Law & Educational Research
College of Notre Dame of Maryland 1995 — 1996
Accelerated Teaching Program, Maryland State Certification - Social Studies
University of Maryland College Park 1990 — 1994
Bachelor of Arts (B.A.), American Government and Politics (United States)
United Airlines October 2009 - Present
United Stationers September 2007 - January 2009
Citicorp Diners Club September 2004 - May 2007
Brierley & Partners March 1999 - September 2002
Citicards March 1996 - September 1997
MasterCard International March 1993 - February 1996
American Express September 1989 - February 1993
Education
Harvard Business School 1987 — 1989
Arthur J. Gallagher & Co. January 2014 - Present
Willis January 2013 - December 2013
Willis January 2011 - December 2012
Willis March 2006 - December 2009
Citicards July 2004 - March 2006
Citibank July 2002 - July 2004
Ford Motor Company May 2001 - August 2001
International Truck and Engine Corp July 1997 - June 2000
Skills
Process Improvement, Business Process, Risk Management, Project Management, CRM, Leadership, Business Process..., Cross-functional Team..., Insurance, Operations Management, Production Managment, Vendor Management, Six Sigma, Strategy, Change Management, Business Intelligence, Microsoft Project, Microsoft Visio, BMC Remedy, SharePoint, Epic Systems, Nexsure, iGrafx, HP Quality Center, Strategy Officer, Launch Operations, Industrial Engineering, Engineering, Client Services, CSO Services Support, Production Support, Release Management, Implementation Manager, New Policy, Commercial Insurance, HR Policies, Human Resources, Facility Operations, Technology, Credit Card Operations, Business Analysis, Business Analytics, E-business, Chassis, Systems Optimization, Stakeholder Management, Marine Insurance, Executive Risk Insurance, Vendor Relationship..., Vendor Communication
Education
Indiana University - Kelley School of Business 2000 — 2002
Master of Business Administration (M.B.A.), Operations / E-Business
Rose-Hulman Institute of Technology 1993 — 1997
BSME, Mechanical Engineering
Alere Wellbeing November 2012 - Present
Alere Wellbeing October 2008 - November 2012
Alere Wellbeing December 2007 - October 2008
Citicards 2001 - 2005
Skills
Wellness, Coaching, Performance Management, Microsoft Office, Team Building, Microsoft Excel, Customer Service, Program Management, Leadership, Process Improvement, Leadership Development, Training, Employee Benefits, Employee Relations, Cross-functional Team..., Healthcare, Vendor Management
Education
University of Houston
BS Psychology
Lamar University 1996 — 1998
High Island
FCB November 2014 - Present
FCB December 2010 - October 2014
JWT April 2010 - November 2010
Cheil USA April 2008 - January 2010
Wunderman January 2006 - January 2008
CitiCards May 2004 - December 2005
conceptoweb August 2002 - January 2003
marchFIRST August 2000 - May 2002
Skills
Digital Strategy, Online Advertising, Social Media, Website Development, Digital Marketing, corporate Reputation, Entertainment Marketing, Metrics and analytics, Multi-channel Marketing, Digital Media, Customer Insight, Interactive Marketing, Marketing Strategy, Email Marketing, Advertising, Mobile Marketing, Information Architecture, Reputation, Market Planning, Strategy, Brand Management, Cross-functional Team..., Corporate Communications, Analytics, Interactive Advertising, Entertainment, Google Analytics, Integrated Marketing, CRM, User Experience, Direct Marketing, B2B, Brand Development, Media Planning, Web Analytics, SEM, Creative Direction, Content Strategy, Creative Strategy, User Experience Design
Education
IE Business School 2002 — 2003
Executive MBA
INTE (Instituto de Technicas Especializadas) 1988 — 1993
BA
CitiCards SVP - Business Initiatives/Chief of StaffCiti2007 - Present
Education
Iowa State University 1986 — 1990
Citi Holdings, Citigroup October 2009 - December 2011
Banamex, Citigroup September 2007 - October 2009
Global Decision Management, Citigroup February 2004 - September 2007
Citicards October 2001 - February 2004
Citibank August 1990 - August 2001
Financial Services Corporation of NYC October 1987 - August 1990
Pfizer Pharmaceuticals 1985 - 1987
SUNY Downstate Medical Center 1983 - 1985
Skills
Credit Cards, Credit, Risk Management, Credit Risk, Portfolio Management, Commercial Banking, Analytics, Re-engineering, Risk, Credit Analysis, Segmentation, Loans, Business Strategy, Financial Analysis, Financial Risk, Banking, Executive Management, Payments, Management, Strategic Planning, Financial Services, Leadership, Strategy, Retail Banking
Education
Aresty Institute, Wharton School, University of Pennsylvania 1994 — 1994
Leadership & Management
CUNY - Brooklyn College 1983 — 1984
Computer Science
Rutgers, The State University of New Jersey-New Brunswick 1981 — 1983
Bio-engineering
University of Pennsylvania 1977 — 1980
BA, Psychology, English
Central Garden and Pet May 2011 - Present
Citicards November 2010 - April 2011
Citicards August 2007 - November 2010
The Home Depot February 2007 - July 2007
The Home Depot September 2004 - February 2007
SunTrust Bank August 2003 - August 2004
Circuit City July 2000 - August 2003
Skills
Business Intelligence, Cognos, Quantitative Analytics, Information Design, Forecasting, Analytics, Business Analysis, Retail, Strategic Planning, Process Improvement, Segmentation, Financial Analysis, Credit Cards, Strategy, Risk Management, Management, Leadership
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 2001 — 2004
MBA, Global Business
Jacksonville State University 1988 — 1992
BS, Criminal Investigation
NHS
Discover Financial Services January 2011 - April 2013
Citibank/The Student Loan Corporation February 2006 - December 2010
The Student Loan Corporation, Citigroup February 2006 - June 2008
CitiCards April 2004 - February 2006
CitiCards June 2003 - June 2004
Citi June 2002 - June 2003
Skills
Project Management, Analytics and Strategy..., Operations Management, Financial Reporting, Financial Planning &...
Education
Northern Kentucky University 2001 — 2003
Master of Business Administration (MBA), Finance
USAA August 2014 - Present
FIS August 2013 - July 2014
Citicards January 2008 - July 2013
Vistage June 2005 - December 2005
Heidelberg Engineering May 2003 - May 2005
Hifn, Inc. April 2001 - April 2003
Skills
Banking, Credit, Call Centers, Credit Cards, Sales, Customer Service, Retail Banking, Customer Satisfaction, Relationship Management, Customer Retention, Loans, Customer Experience, Account Management, Financial Services, Management
Education
National University 2003 — 2005
Bachelor of business management, Business, Management, Marketing, and Related Support Services
Lord Fairfax Community College 1986 — 1988
General Studies
Chase Card Services April 2005 - Present
Citicards 2001 - 2005
American Health and Life Ins Co 1999 - 2001
Citicorp Insurance Group 1996 - 1999
American Bankers Insurance Group 1995 - 1996
Union Fidelity Life Insurane 1992 - 1995
AIG Marketing 1986 - 1992
National Libery 1983 - 1986
Education
Penn State University
The Community Preservation Corporation June 2015 - Present
Love Funding April 2007 - April 2015
Earth Pledge 2007 - 2007
Citicards 2000 - 2006
Citigroup 2000 - 2006
Skills
A, Affordable Housing, Multi-family, Real Estate Financing, Healthcare Banking, Banking, Loans, Asset Managment, Real Estate Economics, FHA, Commercial Mortgages, Underwriting, Portfolio Management, Mergers & Acquisitions, Mortgage Lending, Refinance, Asset Management, Commercial Lending
Education
Kenyon College 1994 — 1998
BA, economics
Miami University 1999 — 2000
MA, Economics
Harvard University Graduate School of Design 2005 — 2005
Summer Disco, Summer Disco - Architecture
First Data Commercial Services 2007 - Present
First Data February 2004 - Present
Citi 2000 - 2004
Citigroup Inc 2000 - 2004
Citicards 2000 - 2004
Citi Cards 1997 - 2004
Citigroup/Citi Cards 1997 - 2004
Texaco Inc. - Credit Card Services August 1990 - May 1995
Skills
Vendor Management, Program Management, Product Management, Call Center, Strategic Planning, Operations Management, Customer Relations, Change Management, Team Leadership, Project Planning, Team Building, Process Improvement, Product Development, Business Strategy, Mentoring, Team Management, Marketing Strategy, New Business Development, MS Project, Cross-functional Team..., Vendor Relations, Strategy Development, Project Management, Business Process..., Call Centers, Strategy, Outsourcing, Management, SDLC, CRM, Marketing, Leadership, Analysis, Banking, Management Consulting, IT Management, Business Process, Project Portfolio..., PMP, Executive Management, Analytics, Credit Cards, Business Intelligence, Resource Management, Financial Services, Visio, Payments, Customer Service
Education
University of Phoenix 2001 — 2003
MBA, Business Management
Southern University and Agricultural and Mechanical College at Baton Rouge 1985 — 1988
Delta Community Credit Union August 2014 - Present
Delta Community Credit Union November 2007 - Present
InfiCorp August 2005 - October 2007
First National Bank of Omaha 2005 - 2007
SunTrust Bank May 2004 - May 2005
Citicards February 1997 - December 2002
CitiCards 1997 - 2000
Skills
Product Marketing, Product Management, Creative Direction, Agency Relationship..., Budget Monitoring, Cross-functional Team..., Presentations, Project Delivery, Marketing Communications, Digital Marketing, Integrated Marketing..., Direct Mail, Event Planning
Education
Penn State University 1985 — 1991
Overbrook High School 1982 — 1985
Hagger Law Office September 2009 - Present
KBR (formally BE&K Construction, LLC) September 2007 - May 2009
KBR (formally BE&K Construction, LLC) September 2007 - May 2009
Tulsa County Public Defender's Office June 2005 - April 2007
Citicards June 1997 - June 2003
Skills
Contract Negotiation, Litigation, Civil Litigation, Corporate Law, Commercial Litigation, Legal Writing, Courts, Management, International Law
Education
University of Tulsa College of Law 2002 — 2006
JD
The University of Dallas 1993 — 1997
Montgomery County March 2005 - Present
citibank January 2004 - February 2005
Citigroup 2002 - 2004
Citigroup 2000 - 2002
CitiCards 1995 - 2000
Basic American Medical May 1991 - March 1994
Citizens & Southern Bank July 1989 - May 1991
Citicorp North American Investment Bank October 1986 - May 1989
Chase Manhattan Bank July 1981 - October 1986
Skills
PMO, Project Management, SDLC, Risk Management, Program Management, Management, Data Center, Testing, Call Centers, Security, Vendor Management, Disaster Recovery, Business Analysis, IT Management, PMP
Education
Suffolk County Community College 1975 — 1978
A.A.S, Social Science
Ashley Furniture HomeStores June 2014 - Present
Self-Employed February 2004 - Present
Persystent Software August 2009 - May 2010
Citicards January 2007 - December 2007
EverBank January 2005 - December 2006
Providian-Washington Mutual December 1995 - February 2004
The Thomson Corporation January 1993 - December 1995
Skills
Email Marketing, Copywriting, Advertising, Creative Direction, Direct Mail, Art Direction, Brochures, Marketing, Press Releases, Newsletters, Content Development, Integrated Marketing, Marketing Communications, Social Media, SEO, Marketing Strategy, Online Advertising, Internal Communications, Copy Editing, Editing, Product Marketing, Digital Media, Lead Generation, Blogging, Corporate Communications
Education
Simmons College
Bachelor's degree, Advertising
St. George Parish School August 2012 - Present
Arroyo Automotive March 2005 - June 2012
Media News Group December 2005 - August 2007
Citicards 1998 - 2005
Skills
Advertising, Online Advertising, Sales Management, Account Management, Customer Service, Marketing Strategy, Recruiting, Recruitment Advertising, Team Building, Marketing, Strategy, Social Media Marketing, Management, Vendor Management, Training, Process Improvement, Performance Management
Education
National University 2015 — 2016
Master of Arts (MA), Education
University of Phoenix 1999 — 2002
Bachelor of Science (BS), Business Management
Chaffey College 1996 — 1999
Associates in Arts, Business Administration and Management, General
Beeline June 2012 - Present
Beeline March 2012 - June 2012
Beeline October 2010 - March 2012
State of Florida October 2009 - October 2010
Citicards February 2009 - January 2010
Merrill Lynch August 2008 - October 2008
Level 3 Communications August 2006 - May 2008
FDN Communications July 2004 - August 2006
Cordia Communications June 2000 - July 2004
Skills
Telecommunications, System Administration, Managed Services, Customer Service, Customer Satisfaction, Cross-functional Team..., Call Center, Process Improvement, Salesforce.com, Troubleshooting, Call Centers, Training, Management, VoIP, Product Management, Software Documentation, Strategic Planning, Requirements Analysis, Networking, Team Leadership, Leadership, Analysis, Program Management, Vendor Management, Account Management, Business Analysis, CRM, Business Process, Testing
Education
Lynn University 1993 — 1997
BA, Communications
Citi July 2015 - Present
Citibank, N.A. September 2012 - July 2015
Citi January 2011 - October 2012
Citicards January 2009 - January 2011
Citibank Retail Partner Cards September 2005 - December 2008
Sears, Roebuck and Co. 2003 - 2005
Sears, Roebuck and Co. 2001 - 2003
Sears, Roebuck and Co. 1998 - 2001
Sears, Roebuck and Co. June 1993 - September 1998
Skills
Customer Experience, Customer Acquisition, Coaching, Change Management, Sales Management, Merchandising, Customer Satisfaction, Banking, Direct Marketing, Strategic Partnerships, Team Building, CRM, Project Management, Leadership, Strategy, Training, Sales
Education
Rowan College at Burlington County
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
Pella Windows and Doors August 2012 - Present
Bath & Body Works September 2007 - August 2012
Yankee Candle Company October 2004 - September 2007
Citicards January 2002 - September 2007
Skills
Visual Merchandising, Merchandising, Team Leadership, Training, Management, Time Management, Customer Service, Retail, Team Building, Sales, Microsoft Office, Call Centers, Leadership, Inventory Management, Store Management, Process Improvement
Education
Northern Kentucky University 1996 — 1997
Pre-Veterinary Medicine
The Buckle September 2010 - Present
Express April 2004 - August 2010
CitiCards January 2009 - November 2009
Maple Woods Community College March 2002 - April 2006
Education
Park University 2005 — 2007
BA, Business Administration/Human Resources
Maple Woods Community College 2003 — 2005
AA
Freedom Partners August 2012 - Present
vCon Advisors October 2009 - June 2012
bankerstuff.com October 2008 - June 2010
BAI April 2005 - September 2008
Citicards May 2000 - January 2005
American Maturity Life subsidiary of Hartford Life) May 1997 - December 1999
Paymentech May 1994 - December 1996
Fidelity Investments July 1986 - April 1994
MBank Dallas 1980 - 1986
Skills
Banking, Vendor Management
Education
Texas Christian University - M.J. Neeley School of Business 1971 — 1973
MBA, Management & Statistics
University of Hartford 1965 — 1969
BS, Business Administration
Wells Fargo May 2014 - Present
Wells Fargo May 2012 - May 2014
Wells Fargo September 2010 - April 2012
Barkley March 2008 - September 2010
H&R Block 2005 - 2008
Citicards June 2000 - February 2005
American Greetings January 1993 - June 2000
Skills
SAS, Data Analysis, Analytics, Business Intelligence, SQL, Database Marketing, Excel, Segmentation, Statistical Modeling, Data Mining, Data Modeling, Web Analytics, SAS programming, Statistics, Predictive Analytics, Logistic Regression, Predictive Modeling, Data Management, Business Analytics, Forecasting, Customer Insight, Microsoft Excel
Education
Iowa State University 1988 — 1993
Master of Science (MS), Industrial Engineering
Toyota Financial Services April 2007 - Present
Citicards September 2003 - April 2007
Skills
Employee Relations, HRIS, Human Resources, Leadership, Management, Onboarding, Performance Management, Process Improvement, Recruiting, Strategic Planning, Succession Planning, Talent Acquisition, Talent Management, Team Building, Vendor Management, Change Management
Education
Mount St. Mary's University
Union Bank October 2014 - Present
Union Bank July 2010 - October 2014
WellsFargo August 2007 - February 2010
Citicards March 2003 - August 2007
Sears, Roebuck and Co. January 1999 - August 2003
FirstPlus Financial 1998 - 1999
SAS Institute July 1996 - August 1998
Skills
Risk Management, Management, Credit Risk, SAS, Analytics, Credit Analysis, Segmentation, Project Management, Credit Cards, Financial Modeling, Financial Services, Financial Analysis, Business Analysis, Financial Risk, Banking, Predictive Modeling, Forecasting, Data Mining, Credit, Retail Banking, Basel II, Credit Scoring, SAS programming, Payments, Portfolio Management, Risk Analytics, Consumer Lending, Market Risk, Predictive Analytics
Education
North Carolina State University 1991 — 1995
PhD., Economics/Econometrics
University of Khartoum
University of Khartoum
University of Khartoum
Citi September 2014 - Present
Citicards July 2010 - Present
Citigroup July 2008 - July 2010
VACO Financial January 2008 - July 2008
LifePath Hospice and Palliative Care April 2007 - December 2007
Lear Automotive November 2005 - April 2007
Quest Diagnostics October 2002 - November 2005
Wright, Walker & Company August 2001 - September 2002
Marriott Vacation Club International June 1998 - August 2001
Ernst & Young LLP February 1997 - April 1998
Skills
Process Improvement, Re-engineering, Six Sigma, Process Engineering, Outsourcing, Process Migration, Process Control, Internal Controls, Change Management, Organizational Change, Budget Development, Budgeting, Budget Management, Financial Modeling, Financial Control, Culture Change, Leading By Example, Leading Projects, Leading Change, Leading Cross..., PeopleSoft, Hyperion, Cognos, Team Leadership, Forecasting, Financial Reporting, Financial Analysis, SOX, Strategic Planning, Internal Audit, Management Consulting, Business Planning, Financial Accounting, P&L, Banking, Accounting, Compliance, Business Objects, General Ledger, Business Intelligence, Sarbanes-Oxley Act, Account Reconciliation, Auditing, Vendor Management, Management, Budgets, Finance, Analysis, Business Process, Cross-functional Team...
Education
Saint Leo University 2004 — 2005
Masters, Business
Saint Leo University 1993 — 1998
BA, Accounting & Management
H&R Block January 2015 - March 2015
Farmers Insurance January 2014 - December 2014
Yoh, A Day & Zimmermann Company January 2013 - November 2013
Park University July 2012 - September 2012
H&R Block January 2012 - April 2012
CitiCards February 2006 - August 2011
SHRM-SCKC 2009 - 2010
H&R Block July 2005 - September 2005
Skills
Human Resources, Onboarding, Call Centers, Management, Microsoft Office, Team Building, Project Management
Education
Park University 2014 — 2016
Master of Arts (M.A.), Communications and Leadership
Park University 2004 — 2008
BS, Business Management and Human Resources
Boise Paper a Division of Packaging Corporation of America April 2013 - Present
DaVinci Charter School August 2011 - February 2013
Idaho Magazine May 2007 - September 2010
King Fish Media September 2005 - January 2007
Citicards May 2004 - August 2005
Skills
Teaching, Customer Service, Data Analysis, Project Management
Education
Lehigh University
Bachelor's Degree, Psychology
American Board for Certification of Teacher Excellence
Elementary Education and Teaching
American Express April 2006 - Present
Citicards 2001 - 2006
Skills
Credit Cards, Financial Services, Credit Risk, Re-engineering, Relationship Management, Loyalty Marketing, Marketing Analytics, Analytics, Database Marketing, Customer Acquisition, Segmentation, Predictive Analytics, SAS programming
Education
New York University 1997 — 2001
BA, English, Economics, Marketing
Citicards March 2007 - Present
Education
The University of South Dakota 1993 — 1995
Master's degree, Business Administration and Management, General
South Dakota State University 1983 — 1985
Bachelor of Science (BS), Business/Managerial Economics
John Deere Financial June 2005 - Present
Citicards October 2002 - May 2005
Wells Fargo 1996 - 2002
Skills
Six Sigma, Change Management, Continuous Improvement, Root Cause Analysis, DMAIC, Business Process..., Visio, Organizational..., Cross-functional Team..., Process Improvement, Risk Management, Business Process, Business Analysis, Financial Analysis
Education
Iowa State University 2000 — 2002
Masters of Education, Organization Learning & Human Resource Development (OLHRD)
Iowa State University - College of Business 1994 — 1996
Bachelor of Arts (BA), Finance, General
Citi January 2014 - Present
Citibank November 2010 - January 2014
TIAA-CREF January 2007 - August 2008
Wyndham Hotel Group May 2005 - December 2006
Citicards 1999 - 2005
Smith Barney 1994 - 1999
Education
Long Island University
MBA, Marketing
Temple University
BA, Journalism
Church Mutual Insurance Company January 2008 - Present
Liberty Mutual Insurance Group June 2004 - November 2007
CitiCards September 2001 - June 2004
Sears, Roebuck and Co. 2001 - 2003
Cox Communications 1999 - 2001
Education
Loyola University New Orleans 1985 — 1989
B. A., Communications
Citi April 2015 - Present
Citi March 2013 - March 2015
Citi October 2012 - March 2013
Citi September 2011 - October 2012
Citicards February 2010 - August 2011
Citigroup October 2006 - February 2010
Citigroup June 1997 - October 2006
Skills
Finance, Loans, Credit, Analytics, Financial Services, Risk Management, Management, Loss Mitigation, Program Management, Mortgage Lending, Budgets, Banking, Credit Cards, Executive Management, Portfolio Management
Education
University of Cincinnati 1996 — 1997
MBA, Finance & Marketing
Miami University 1992 — 1996
Bachelors, Finance
St. Xavier 1988 — 1992
PepsiCo February 2013 - Present
United Guaranty Corporation January 2008 - February 2013
Vanderbilt Mortgage & Finance, Inc December 2003 - December 2007
Citicards July 2002 - December 2003
Johnathan's House, Inc August 2000 - July 2002
Skills
Account Management, Forecasting, Visio, Process Improvement, Team Leadership, Analysis, Project Management, Customer Service, Data Analysis, Leadership, Training, Insurance, Financial Analysis, Microsoft Excel, PowerPoint, Loans, Microsoft Office, Outlook, Banking, SAP, Team Building, Access, Risk Management
Education
High Point University
M.B.A; B.S, General Management; Business Administration (Finance)
Morgan Stanley Smith Barney February 2009 - Present
American Express September 2007 - January 2009
American Home Mortgage June 2006 - August 2007
Citicards May 2004 - June 2006
Citicards July 2002 - May 2004
Education
Stony Brook University 2000 — 2001
MS, Applied Math & Statistics
Stony Brook University 1996 — 2000
BS, Applied Math & Statistics
Ramona Exum
Accenture Federal Services November 2010 - Present
Accenture Federal Services 2010 - 2013
Citicards November 2007 - October 2008
Skills
Analytics, Data Warehousing, SQL, SDLC, Business Analysis, Business Intelligence, Databases, Enterprise Architecture, IT Strategy, Vendor Management, Integration, ETL, Data Analysis, Requirements Analysis, Oracle
Education
Stanford University 1981 — 1982
Master of Science (MS), Operations Research
Stanford University 1978 — 1982
Bachelor of Science (BS), Mathematical Sciences
Citibank July 1987 - Present
Citicards 2006 - June 2012
Education
Northwestern University - Kellogg School of Management 1986 — 1987
MM, Finance, Marketing
University of Notre Dame 1980 — 1983
BS, Civil Engineering
Midcontinent Communications November 2009 - Present
Midcontinent Communications November 2004 - November 2009
Citicards 2001 - 2004
Gateway 1993 - 2000
Skills
Telecommunications, Process Improvement, Telephony, Call Center, Customer Satisfaction, VoIP, Talent Management, Cisco Technologies, Customer Service, Management, Vendor Management, Broadband, Training, Customer Retention, Analysis, Computer Network..., Account Management, Troubleshooting, Call Centers
Education
University of Sioux Falls 2003 — 2006
MBA, Business
The University of South Dakota 1988 — 1992
BS, English, Speech Communications
Amazon September 2012 - Present
Zappos.com August 2010 - September 2012
Insight Communications August 2008 - December 2009
Connextions April 2008 - August 2008
Citicards February 1999 - July 2007
Housing Authority January 1992 - January 1998
Skills
Customer Relations, People Skills, Call Center, Customer Service, Employee Relations, Logistics Management, Leadership, Management, Call Centers, Project Management, Recruiting, Payroll, Quality Assurance, Interviews, Operations Management
Education
Sullivan University 2001 — 2003
coursework, Business Management and Accounting
CitiMortgage January 2006 - Present
Citicards November 1994 - November 2004
Prudential Home Mortgage January 1986 - August 1994
Education
Kent State University 1981 — 1983
Nursing
Citicards June 1985 - December 1997
Education
Lehigh University 1956 — 1961
B.S., Mechanical Engineering
Citicards April 1990 - Present
South Dakota Division of Banking May 1985 - April 1990
Skills
Mergers, Risk Management, Due Diligence, Securities Regulation, Corporate Law, Banking, Private Equity, Financial Services, Corporate Finance, Privacy Law, Capital Markets, Financial Risk, Credit
Education
The University of South Dakota 1976 — 1985
JD, Pol Science - Law
Plan Canada April 2009 - Present
Direct Energy April 2006 - February 2009
Citicards 1997 - 2006
Canadian Diabetes Association March 1995 - April 1997
Cornerstone Group of Companies January 1989 - March 1995
Education
Queen's University 1983 — 1987
BAH, Economics, Geography
ASARCO August 2012 - Present
ASARCO April 2010 - July 2012
ASARCO January 2008 - March 2010
First Magnus Financial May 2005 - January 2008
Citicards August 2004 - January 2008
Army National Guard December 1998 - January 2007
Skills
Sarbanes-Oxley Act, Risk Management, Internal Controls, Financial Reporting, Financial Analysis, Budgets, Auditing, Accounting, Business Process..., Forecasting, Internal Audit, Process Improvement, Finance, Cost Accounting, Managerial Finance, Management
Education
University of Arizona, Eller College of Management 2012 — 2013
Master of Business Administration (MBA), Concentration: MIS & Finance
University of Arizona, Eller College of Management 2004 — 2005
BS, Finance & Entrepreneurship
Pima Community College 2001 — 2003
AS, Business Administration
Pritchard & Abbott Inc January 2009 - Present
Pritchard & Abbott, Inc. July 2004 - December 2008
Citicards February 2003 - April 2004
Pritchard & Abbott, Inc. June 1999 - January 2003
Skills
Visual Studio.Net..., Microsoft Access..., Visual C#, VB.NET, Visual Basic 5.0/6.0, Microsoft SQL Server..., XML, OpenProj, WPF Development, XAML, MVVM, MVC Architecture, PHP, MySQL, Crystal Reports..., SAP Crystal Reports..., .NET CLR, User Defined Functions, Stored Procedures, SQL
Education
The University of Texas at Arlington
Master of Science, Management Information Systems
West Texas A&M University
Bachelor of Business Administration, Computer Information Systems
Fidelity Investments November 2013 - Present
DHL Express January 2013 - October 2013
DHL Express June 2009 - October 2013
Fidelity Investments May 1996 - February 2009
Self-employed November 2002 - February 2005
Citicards February 2002 - November 2002
Skills
Visio, Outlook, Windows, Analysis, Account Reconciliation, Logistics Management, Management, Talent Management, Leadership, Process Improvement, Project Management, Adobe Acrobat, Access, Microsoft Word, Sales, Strategic Planning
Education
Northern Kentucky University 1987 — 1988
Business Administration
Lloyd Memorial High School 1986 — 1987
Business Administration
Citi March 2014 - Present
Citibank May 2009 - March 2014
GE October 2006 - November 2008
Citigroup August 2005 - October 2006
CitiCards January 2003 - August 2005
Citi Cards 1999 - 2001
Skills
Strategy, Business Process..., Risk Management, Cross-functional Team..., Program Management, Analysis, Vendor Management, Financial Risk, Management, Policy, Banking, Financial Analysis, Process Improvement
Education
Moody Bible Institute 2003 — 2009
Bachelor of Science, Biblical Studies
Genworth Canada January 2015 - Present
Genworth Canada August 2009 - January 2015
Robert Half International January 2007 - July 2009
RBC Insurance December 2005 - January 2007
Citicards 2001 - 2005
Skills
Forecasting, Financial Analysis, Financial Modeling, Finance, Strategic Financial..., Accounting, Analysis, Budgets, Variance Analysis, Business Planning, Business Process, Microsoft Excel, Financial Forecasting, Negotiation, Recruiting, Financial Reporting, P&L, Budgeting
Education
Certified General Accountants of Ontario 2010 — 2013
CGA
McMaster University 2002 — 2006
MBA, Accounting and Financial Management
McMaster University 1996 — 2001
B Eng, Computer Engineering
St. Ignatius of Loyola
Morgan Stanley December 2014 - Present
Barclays Investment Bank May 2013 - December 2014
Thomson Reuters January 2012 - May 2013
UBS Investment Bank October 2007 - January 2012
Citicards December 2004 - October 2007
Siemens June 2003 - December 2004
Skills
Multithreading, Algorithms, Software Development, C++, Distributed Systems, Unix Shell Scripting, Low Latency, Data Structures, C, High Performance..., Network Programming, Core Java, FIX, Python, Ultra Low Latency
Education
PSG College of Technology 1999 — 2003
bachelors of engineering, Electronics and communications
Capital One September 2011 - Present
Capital One Auto Finance July 2009 - August 2011
Citi January 2008 - December 2008
Citibank August 2007 - December 2007
Bank of America January 2006 - July 2007
Citicards December 2004 - December 2005
Prudential Insurance June 2002 - December 2004
Tata Consultancy Services June 2002 - June 2004
Skills
Business Analysis, Requirements Gathering, Program Management, Project Management, Business Objects, SDLC, Requirements Analysis, Software Project..., Data Warehousing, Business Intelligence, Vendor Management, PMP, IT Strategy, Business Requirements, Enterprise Architecture, Software Documentation, Solution Architecture, Project Portfolio..., Management, Agile Methodologies, Integration, PMO, Business Process, Resource Management, Project Delivery, Business Process..., Agile Project Management
Education
National Institute of Technology Tiruchirappalli 1998 — 2002
B.E., Electrical & Electronics
Capital One June 2011 - January 2015
Capital One September 2010 - June 2011
Capital One Auto Finance January 2006 - October 2010
Citicards March 2003 - January 2006
Education
Central Florida Community College
St. Petersburg College
HR Management
Farmers Insurance May 2011 - Present
Citicards May 2001 - May 2011
Citi May 2001 - May 2011
Skills
Insurance Claims, Claims Management, Customer Negotiations, Customer Service, Adjusting, Credit, Financial Planning, Financial Reporting, Accounts Receivable, Call Center, Contract Negotiations, Insurance
Education
Park University 2006 — 2009
business administration, finance, economics
Missouri Western State University 2004 — 2006
BS, Exercise Science
Citicards August 2007 - August 2009
Education
Park University 2013 — 2017
BSW, Social Work
Citicards November 1997 - Present
Cook Systems Inc April 1997 - November 1997
IMR-Information Management Resources 1996 - 1997
Education
Madurai Kamaraj University 1991 — 1995
B.E, Computer Science
Manonmaniam Sundaranar University
AWS Truepower, LLC March 2014 - Present
Tutoring September 2011 - March 2014
Silver Biology February 2013 - June 2013
American DataBank February 2012 - February 2013
CitiCards 2005 - 2007
Diners Club International July 1999 - July 2005
Skills
Analytics, R, Microsoft Excel, Customer-focused, Databases, Programming, Algorithms, Time Series Analysis, Customer Service, PostgreSQL, Wind Energy
Education
Metropolitan State College of Denver 2007 — 2013
Bachelor of Science (B.S.), Mathematics, 3.3
TWU / Frisco ISD January 2015 - Present
The Engagemint January 2006 - December 2013
Trinity Event Managers March 2010 - December 2010
Heritage Auction Galleries May 2008 - November 2009
Anthropologie November 2005 - February 2007
Citicards January 2005 - November 2005
Skills
Mac, Social Media, Event Management, Advertising, Customer Service, Facebook, Event Planning, Email Marketing, Social Media Marketing, Brand Development, Social Networking, Trade Shows, Marketing Communications, Public Relations, Press Releases, Marketing Strategy, Newsletters, Marketing, Graphic Design, Copywriting, Blogging, Photography, Online Advertising
Education
Texas Woman's University
Bachelor's Degree, Computer Science, Graphic Art
Art Institute of Houston
Associates of Applied Science, Computer Animation
Kemble Produktions November 2004 - Present
Alexander Kemble Photography June 2004 - Present
Independent Kentucky June 2009 - Present
Time Warner Cable August 2012 - April 2013
Citi May 2011 - January 2012
Citicards December 2009 - May 2011
Citicards May 2009 - December 2009
Citicards October 2008 - May 2009
McAlister's Deli (Corporation) July 2006 - October 2008
Skills
Microsoft Office, Computer Hardware, Digital Photography, Graphic Design, Web Development, Website Development, Ustream, Social Media Marketing, Windows, Windows 2000, Windows Vista, Windows 7, Wireless Networking, Networking, Computer Network..., Collections, Sales, Management, Coaching, Event Planning, Telecommunications, Solid computer skills, SEO, Custom CMS Development, Wireless Security, Computer Repair, Virus Removal, Computer Maintenance, Leadership, Operations Management, Customer Service, Customer Satisfaction, Training, Troubleshooting, Team Leadership, Team Building, Access
Education
Jefferson Community College 2008 — 2010
Associate of Applied Science, Business Administration
VinSolutions March 2014 - Present
Accent Marketing, LLC August 2012 - August 2013
ISPN June 2010 - August 2012
Citicards July 2009 - February 2010
Skills
Technical Support, Active Directory, Troubleshooting, Network Engineering, Windows 7 Migration, Computer Hardware..., Windows Server, Windows Deployment..., Windows 7, Help Desk Support, XP, DNS, Operating Systems, Computer Hardware, Network Administration, Citrix, Cisco Technologies, Networking, LAN-WAN, Routers, TCP/IP, VPN, Windows, Software Documentation, Disaster Recovery, Switches, Wireless, DHCP, HTML, Wireless Networking, Software Installation, Linux, Aspect ACD, ADT, Microsoft Office, Microsoft Exchange, Command Prompt, Hardware Diagnostics, IT Hardware Support, Hardware Installation, IP PBX, Cisco VoIP, Telephony, Windows Desktop..., Windows Remote Desktop, Windows XP Migration, Windows XP
Education
Metropolitan Community College-Maple Woods 2005 — 2008
Associate of Science (A.S.), Computer Science
North Kansas City High School 2001 — 2005
2065706 Canada Inc May 2007 - Present
Travelex Americas 2005 - 2007
Citicards 1997 - 2005
TSB 1993 - 1997
TORONTO EAST GENERAL HOSPITAL 1987 - 1990
Education
Ryerson University 1995 — 1997
Certificate, Telecom Management
Central Commerce Toronto
New Star Roofing & Construction, Inc March 2004 - November 2005
Citicards April 2001 - March 2004
VIP Carwash June 1994 - July 2000
Education
The University of Kansas 2007 — 2010
Economics, Mathematics minor
Johnson County Community College 2005 — 2007
Associates of General Studies
Citi February 1989 - February 2009
Citi February 1989 - February 2009
Citicards 1989 - 2009
Citi Retail Services 1989 - 2009
Citi Cards 1989 - 2009
Education
Texas A&M University-Kingsville 1965 — 1969
Business Admin, Gneral Business Degree
Whole Foods Market July 2015 - Present
Whole Foods Market October 2013 - Present
Whole Foods Market February 2012 - October 2013
Whole Foods Market August 2010 - January 2012
Citicards September 2009 - July 2010
Sri Nath Corporation December 2008 - September 2009
Skills
Customer Service, Data Entry, Inventory Management, Cashiering, Customer Satisfaction, Telephone Skills, Retail, Time Management, Phone Etiquette, Call Centers, Merchandising, Customer Experience, Sales, Process Scheduler, Teamwork, Team Building, Team Leadership
Education
Northern Kentucky University
Newport Central Catholic High School 2003 — 2004
Diploma, General Studies
Citi July 2014 - Present
Citi October 2012 - July 2014
Citi February 2011 - October 2012
Wal-Mart Stores, Inc January 2008 - May 2011
Citicards August 2009 - February 2011
Skills
Customer Service, Customer Satisfaction, Call Centers, Microsoft Excel, Customer Experience, Microsoft Office, Banking, Outlook, Management, Team Leadership, Credit, Time Management, Microsoft Word
Education
Niagara County Community College
North Tonawanda Senior High School
CNG Partners Inc, dba CNGP August 2010 - Present
MT Silvey Interest, Inc dba MTSI January 2010 - Present
Texas Schemmels Inc, dba TSI January 2007 - Present
Citicards September 2005 - May 2007
ExxonMobil January 2001 - January 2005
ExxonMobil January 2000 - January 2001
ExxonMobil January 1997 - January 2000
Mobil Oil Corporation January 1992 - January 1997
West Coast/Alaska January 1990 - January 1992
ExxonMobil January 1988 - January 1990
Skills
Quickbooks, SAP, Access, Excel, Finance, QuickBooks, Accounting, Auditing, Budgets, Analysis, Internal Controls, Account Reconciliation, Microsoft Excel, Financial Accounting, Sarbanes-Oxley Act, Financial Analysis, Management, Financial Planning, Financial Reporting, GAAP, Forecasting, Financial Modeling, Project Management, Due Diligence, CNG Regulations, People Management, Personal Investing, Financial Literacy..., International Accounting
Education
Regis University 1982 — 1985
MBA, Finance and Accounting
Regis University 1977 — 1981
BS, Accounting, Business Administration, Math
Colorado
BS, Finance & Accounting
Advantage Technical Resourcing May 2011 - July 2011
Citicards February 2005 - March 2011
Education
Universidad del Valle de México 1974 — 1978
CarMax May 2013 - Present
Food Lion May 2010 - March 2013
Citicards December 2006 - April 2010
Target Stores, Inc March 2006 - December 2006
Circuit City Stores, Inc January 1998 - January 2005
Skills
Merchandising, Retail, Customer Service, Performance Management, Team Building, Leadership, Coaching, Succession Planning, Leadership Development, Team Leadership, Sales Management, Inventory Management
Education
North Carolina Agricultural and Technical State University
B.S, Business Management
Wamart October 2010 - Present
Walmart October 2010 - Present
US Census Bureau April 2010 - August 2010
JP Morgan Chase Bank January 2007 - April 2009
Lifetouch Preschool Portraits 2005 - 2006
Citicards 2003 - 2005
Cingular Wireless 1995 - 2001
Skills
Customer Service..., Cashiering, Typing 65 wpm, Filing, Answering Phones
Education
Mt. San Antonio College 1972 — 1974
Certificate, Early Childhood Education
Progreso Financiero April 2013 - Present
Global Acceptance Credit Company February 2009 - March 2013
Portfolio Recovery Associates, Inc. January 2007 - January 2009
Global Acceptance Credit Company January 2002 - January 2007
Citicards 1995 - 2002
Skills
Call Center, Credit, Contract Negotiation, Operations Management, Call Centers, Performance Management, Leadership, Banking, Change Management, Forecasting, Vendor Management, Credit Cards, Strategic Planning, Executive Management, Analytics, Microsoft Word, Cross-functional Team..., Coaching, Risk Management, Outlook, Microsoft Excel, Microsoft Office, Process Improvement, Leadership Development, Loans, Customer Service, Team Building, Financial Services, Hiring, Accounts Receivable
Education
The University of Texas at Arlington
Citicards June 1984 - May 2011
Skills
Business Analysis, SDLC
Education
University of Northern Colorado 1981 — 1983
MM, Music
South Dakota State University 1974 — 1978
BA, Music Education
Duke School February 2011 - Present
Measurement Incorporated June 2010 - October 2010
Formative Assessment, Social Studies June 2010 - October 2010
UNC Greensboro January 2007 - April 2009
University of North Carolina January 2007 - April 2009
CITICARDS October 2005 - December 2006
ALAMANCE COMMUNITY COLLEGE December 2002 - September 2005
ALAMANCE COMMUNITY COLLEGE December 2002 - September 2005
Sylvan Learning Center August 2002 - November 2002
Guilford County Schools April 2000 - August 2002
Education
Government Career Development
AA, Law Enforcement 2010
Government Career Development
Administration2010
Lenoir-Rhyne University
BA, Political Science
University of North Carolina at
MEd Secondary Education
Fidelity Investments April 2011 - Present
Citibank, N.A. Jacksonville Florida February 2003 - December 2010
Citicards February 2003 - December 2010
Education
The University of Connecticut School of Business 1979 — 1983
Business, Management, Marketing, and Related Support Services
University of Connecticut 1979 — 1983
BS in Business Administration, Marketing
Cochise County Sheriff November 2006 - Present
Citicards 2004 - 2006
Press Communications, G106.3 Radio January 2004 - September 2004
Georgeson Shareholder April 1998 - September 2004
CBS Radio 10-10 WINS December 1997 - August 1999
WATH/WXTQ Radio May 1996 - November 1997
Skills
Customer Service, Leadership, Team Building, Coaching, Call Center, Team Leadership, Research, Strategic Planning, Microsoft Office, Conflict Resolution, Microsoft Excel, Account Management, Policy, Leadership Development, Employee Training, Employee Relations, Human Resources, Call Centers, Budgets, PowerPoint, Training, Time Management, Dialers, Recruiting, Analysis, Organizational..., Team Management, Criminal Justice, Social Networking, Performance Management, Process Improvement, Microsoft Word, Operations Management, Program Management, Change Management, Contract Negotiation, Management, Security, Public Speaking, Customer Satisfaction
Education
Rio Salado College 2007 — 2011
A.A.S., Corrections
Pima Medical Institute-Tucson 2010 — 2010
Certificate, Law Enforcement Phlebotomy
Kingsborough Community College 1993 — 1995
Broadcasting
OK Management Inc. September 2007 - Present
OK Management Inc. August 2003 - September 2007
Citicards May 2002 - August 2003
Skills
Financial Modeling, Portfolio Management, Due Diligence, Investments, Capital Markets, Investment Banking, Financial Analysis, Equities, Valuation, Finance, Asset Managment, Mergers, Market Analysis, Loans, Private Equity
Education
New York University 2004 — 2006
MS, Real Estate
Washington University in St. Louis 1998 — 2002
BSBA, Finance
IPG April 2015 - Present
IPG 2009 - Present
Citicards January 2007 - August 2008
Draftfcb July 2004 - January 2007
Digitas April 2002 - July 2004
Skills
Advertising, Creative Problem Solving, Promotions, Budgeting, Integrated Marketing, Certified Public...
Education
Pace University - Lubin School of Business 2009 — 2011
MBA, Accounting
Washington University in St. Louis 1997 — 2001
B.A., History
Corporate Remedies November 2011 - July 2013
Womack Machine Supply April 2007 - March 2009
Citicards February 2002 - December 2004
AT&T June 1999 - July 2001
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Windows, Research, Public Speaking, Editing, Communication Skills, Interpersonal Skill, Written Correspondence, Exceptional Telephone..., Organizational Behavior, Travel Arrangements, Collections, QuickBooks, Human Resources
Education
The University of Texas at Austin
Best Buy / Geek Squad October 2011 - Present
Hagerstown Community College January 2008 - Present
Citicards January 2005 - April 2011
Chris's Critters June 1998 - September 2004
Stouffer's Seascapes November 1993 - June 1998
Shippensburg University September 1993 - May 1996
Education
University of Maryland, University College 2011 — 2013
B.S., Computer and Information Science., 4.0
Hagerstown Community College 2005 — 2011
current student, Biotechnology, Web and Database Programming
Shippensburg University of Pennsylvania 1993 — 1996
Masters, Biology
The Pennsylvania State University 1988 — 1993
B.Sci., Microbiology
CitiCards October 2005 - Present
Daland Corp (Pizza Hut) March 2004 - October 2005
Education
Kentucky Wesleyan College 1999 — 2003
Bachelor's degree, History, A
Allied Barton April 2012 - Present
citicards May 2011 - Present
Securitas Security Services USA, Inc. April 2012 - April 2012
Citicards July 2004 - November 2010
Skills
Typing, Computers, Communication, Analytical Skills
Education
Pima Community College 1992 — 1994
Catalina High School 1989 — 1992
diploma
American Red Cross January 2012 - Present
American Red Cross January 2011 - January 2012
Erik Hite Foundation January 2010 - January 2012
CitiMortgage January 2007 - January 2011
CitiMortgage January 2006 - January 2007
CitiCards January 2004 - January 2006
APAC January 2002 - January 2004
Pizza Hut January 1999 - January 2002
Education
IIA
Diploma, Computer Technology
Pima Community College
General Course Studies
CitiMortgage, Inc. September 2011 - August 2014
Regional Acceptance Corporation February 2008 - September 2011
CitiCapital February 2006 - December 2007
CitiCards June 2004 - March 2005
CitiCapital January 2003 - June 2003
Skills
MS Word/Excel, Office...
Education
Tarrant County College 2013 — 2018
Business Management/Child Development
Coushatta High School 1997 — 2001
Diploma