HCSC Company
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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HCSC Employees
Optum Biometrics November 2011 - Present
Hallmark Services Corporation March 1993 - April 2011
HCSC 1993 - 2011
Skills
Call Centers, Team Building, Lotus Notes, SDLC, Process Improvement, Teamwork, Call Center, Insurance, Vendor Management, Training, Customer Service, Business Analysis, Leadership, Access, Health Insurance
Education
Northwood University 2009 — 2010
Bachelor of Business Administration Candidate, Business Management
Harper College
Legal Technology Certificate, Paralegal
Gulf & Basco March 2015 - Present
My Kitchen and Bath Remodeling March 2014 - December 2014
Houston IVF September 2012 - February 2014
HCSC February 2010 - September 2012
Convergys January 2008 - February 2010
EMSI May 2006 - January 2008
Walgreens May 2003 - April 2006
HEB January 2003 - April 2003
PSC January 2001 - June 2001
New World RV, Inc January 1996 - November 2000
Skills
Data Entry, Customer Service, Call Centers, Health Insurance, Process Improvement, Lotus Notes, Access, Software Documentation, Microsoft Excel, Microsoft Office, Visio, HIPAA, Employee Benefits, Microsoft Word, Medicare, Data Analysis, Management, Outlook, QuickBooks, Sales, Strategic Planning, Leadership, PowerPoint, Team Building
Education
Lamar State College-Orange 1986 — 1986
Business, B
Blue Cross and Blue Shield of Illinois March 2014 - Present
Scentsy - Independent Consultant 2013 - Present
HCSC July 2003 - Present
Skills
Training, Health Insurance, Insurance, Auditing, Software Documentation, Access, Public Speaking, Leadership, Business Analysis
Education
Eastern Illinois University 2009 — 2014
General Studies with a minor in Psychology, Junior
Parkland College
Medical Transcription / Medical Office
HCSC January 2015 - Present
WSI Simple ROI January 2014 - January 2015
Littelfuse May 2012 - August 2012
Skills
Graphic Design, Logo Design, Layout, Adobe Creative Suite, Communication, Marketing, Fine Art, Photography, Posters, Graphics, WordPress
Education
Eastern Illinois University 2009 — 2013
Bachelor of Fine Arts (B.F.A.), Graphic Design
HCSC ManagerHealth Care Service Corporation2005 - Present
Northwest Indiana Health Department Cooperative October 1993 - January 2001
State Board of Accounts June 1987 - October 1993
Skills
Auditing, Analysis, Software Documentation, Sarbanes-Oxley Act, Team Leadership, Accounting, Financial Reporting, Internal Controls, Managerial Finance, Internal Audit, Enterprise Risk..., Risk Management, SAS70, Finance, Insurance, IT Audit, Sarbanes-Oxley
Education
Indiana University-Northwest 1996 — 1998
MPA, Health Care Administration
Indiana University-Northwest 1983 — 1987
BS, Business Administration, Accounting
Illinois Institute of Technology 1980 — 1982
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - July 2013
HCSC August 2005 - April 2013
HCSC January 1999 - August 2005
Skills
Requirements Engineering, Requirements Gathering, Business Process, Requirements Analysis, Business Requirements, User Acceptance Testing, Business Analysis, Visio, Quality Assurance, Access, Testing, MS Project, Requirements Management, Analysis, Business Intelligence, Problem Solving, Agile, Excel, Customer Relations, Mentoring, Gap Analysis, Microsoft Office, Team Building, Customer Service, Insurance, Test Cases, Software Documentation, Agile Methodologies, Training, Test Planning, Leadership, SDLC
Education
King College 2014 — 2016
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, Dean's List
Villanova University 2011 — 2012
Master Certificate, Business Analysis
Kent Christian College 1992 — 1994
Theology, Greek studies
Hocking College 1990 — 1992
Psychology
Colonial Penn Life Insurance November 2013 - Present
Planned 4 Perfection February 2012 - Present
Hcsc August 2013 - November 2013
Anthem September 2012 - December 2012
Devereux August 2010 - April 2012
NorthWestern Human Services November 2008 - December 2009
Walmart July 2008 - November 2008
Skills
Mental Health, Behavioral Health, Customer Service, Call Center, Cashiering, Receptionist Duties, Event Planning, Wedding Planning, Party Plan, Administrative..., Call Centers, Leadership Development, Nonprofits, Fundraising, Time Management, Sales
Education
Long Island University, Brooklyn Campus 2006 — 2006
Coatesville Area Senior High 2002 — 2006
High school diploma
Eshelman Enterprises, Inc April 2010 - Present
Global Technology Resources March 2014 - June 2015
Citrix Consulting Services April 2011 - March 2014
IPM April 2011 - March 2014
Epsilon January 2013 - March 2013
Innovative Systems Group October 2010 - April 2011
TechSmart Solutions Group October 2010 - April 2011
HCSC October 2010 - April 2011
TechSmart Solutions Group March 2005 - December 2010
DJ the DJ January 1988 - September 2010
Skills
Citrix, XenServer, Xen, XenApp, Presentation Server, EdgeSight, XenDesktop, Active Directory, Windows Server 2003, Windows Server 2008, Terminal Services, Secure Gateway, Access Gateway, MCP, VMware, Citrix Metaframe, VDI, Windows 7, Group Policy, Microsoft Exchange, Virtualization, Servers, Symantec Endpoint..., Applications Delivery, Application..., Server Architecture, Enterprise Software, Microsoft Technologies, Cloud Computing, Disaster Recovery, 2008 R2, Netscaler, Microsoft Certified..., Windows Server, Infrastructure, Firewalls, VMware ESX, Network Administration, vSphere
Education
Hastings College 1994 — 1999
Bachelor of Arts
Health Care Service Corporation October 2014 - Present
Health Care Service Corporation May 2010 - Present
HCSC - BCBS of IL, NM, MT, TX, OK April 2014 - October 2014
HCSC July 2011 - August 2012
Health Care Service Corporation May 2010 - July 2011
Skills
SDLC, PMO, Project Portfolio..., Business Analysis, Clarity, Vendor Management, Project Management, Process Improvement, Requirements Gathering, Visio, Insurance, Program Management, PMLC, Prezi, MS Project, Microsoft Office, Strategy, PMP, Resource Management, Microsoft Project
Education
Florida State University
BS, Business Administration and Management, General
U.S. Department of Veterans Affairs November 2013 - November 2014
U.S. Department of Veterans Affairs September 2011 - March 2013
HCSC February 2010 - September 2011
Blue Cross Blue Shield of South Carolina March 2009 - January 2010
Classified Ventures December 2007 - February 2009
JPMorgan Chase August 2007 - October 2007
Blue Cross and Blue Shield Association June 2003 - June 2007
Skills
Requirements Analysis, Business Analysis, Requirements Gathering, Functional Requirements, Software Requirements, System Requirements, Requirements..., Requirement..., Functional..., User Stories, Agile & Waterfall..., Scrum, Visio, ClearQuest, COBOL, Quality Center, SharePoint, Visual Basic, VistA, CP&E, Rational Suite, Requisite Pro, HP Quality Center, SQL, MS Project, Caliber-RM, RDBMS, HTML, MUMPS, FileMan, Toad, Attachmate (terminal..., Microsoft Office..., Lotus Notes, InfraEnterprise
Education
Eastern Illinois University
Bachelor of Science, Information Systems
GeoClique Labs Inc October 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma and Texas March 2002 - Present
HCSC 2002 - Present
Health Care Service Corp May 2006 - May 2013
Telenisus October 2000 - February 2002
Skills
Unix, Servers, Security, Solaris, Data Center, Databases, Perl, LDAP, MySQL, Identity Management, Active Directory, Project Management, Troubleshooting, Network Security, VMware, Disaster Recovery, Business Intelligence, Storage Area Networks, HTML, iOS development
Education
Governors State University 1996 — 1998
Bachelor's degree in Computer Science
University of Illinois at Urbana-Champaign 1995 — 1996
Avesis October 2014 - Present
HCSC September 2012 - September 2014
Skills
Insurance, Agile Methodologies, Property & Casualty..., SDLC, Business Analysis, Requirements Gathering, Requirements Analysis, Microsoft SQL Server, Software Development, Integration, Software Project..., SQL, Visio, Process Improvement, XML, Web Services, Databases, Vendor Management, SharePoint, C#
Education
DeVry University
Grainger June 2015 - Present
HCSC November 2008 - May 2015
HCSC November 2004 - November 2008
JPMorgan Chase 2000 - 2004
Skills
Enterprise Architecture, Websphere, WebSphere Message Broker, Unix, WebSphere Application..., SDLC, IT Strategy, DataPower, System Administration, Middleware, SOA, Vendor Management, Visio, Windows, Administration, WebSphere ESB, Wily Introscope, Dynatrace, ITIL, Integration, Business Analysis, WebSphere, Leadership, Management
Education
Illinois State University 1986 — 1991
BS, Economics
HCSC December 2013 - Present
MusicMan-Productions Inc December 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - Present
HCSC October 2005 - December 2013
CNA Insurance November 2001 - October 2005
United Airlines June 1999 - October 2001
Skills
Web Design, User Experience, Web Development, Microsoft Office, Usability, HTML, Social Media Marketing, Customer Service, Data Analysis, Photoshop, Social Media, CSS, XML, Marketing Communications, JavaScript, jQuery, Project Management, New Business Development, Dreamweaver, SQL, Microsoft Excel
Education
DeVry University-Texas 1991 — 1993
Computer Infromation Systems
HCSC September 2014 - Present
HCSC June 2014 - September 2014
Maranatha Baptist University August 2013 - May 2014
Gibbs Law Firm, P.A. and National Center for Life and Liberty May 2013 - November 2013
Maranatha Financial Aid Office January 2011 - April 2013
Dick's Sporting Goods May 2012 - August 2012
Dick's Sporting Goods May 2011 - August 2011
Skills
Microsoft Excel, Customer Service, Filing, Cash Handling Experience, Teamwork, QuickBooks, Data Entry, Telephone Skills, Time Management, Customer Experience, Accounts Payable, Cashiering, Spreadsheets, Accounts Receivable, Invoicing
Education
Maranatha Baptist University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Accounting Management, Graduated
Transamerica July 2012 - Present
HCSC October 2007 - March 2011
Aviva Life Insurance Company 2011 - 2011
American Equity Life Ins. Co November 2005 - August 2007
Hartford Life May 2004 - November 2005
CNA Life (Group Benefits) June 2001 - April 2004
AON - Combined Insurance Company of America July 2000 - June 2001
CNA, Life Reinsurance Division November 1998 - June 2000
Physicians Mutual Insurance Company October 1994 - September 1997
Skills
Financial Reporting, Actuarial Science, Analysis, Reinsurance, Valuation, Accounting, ALM, Fixed Annuities, Auditing, Economic Capital, Risk Management, Embedded Value, Enterprise Risk..., Insurance, Solvency II, Financial Modeling
Education
Drake University 1988 — 1992
B.S.B.A, Actuarial Science and Insurance
Kenway Consulting May 2015 - Present
University of Chicago Medicine June 2014 - February 2015
Point B November 2012 - June 2014
HCSC April 2010 - August 2012
HCSC August 2007 - April 2010
HCSC June 2003 - August 2007
HCSC March 2000 - May 2003
HCSC October 1995 - March 2000
Skills
Project Management, Healthcare Information..., Strategic Planning, Business Process..., Process Improvement, Vendor Management, Cross-functional Team..., Program Management, Insurance, Business Analysis, Team Building, HIPAA, Change Management, Healthcare, Business Intelligence, PMO, Business Strategy, Integration, Team Leadership, Contract Negotiation, Health Information..., Value Based Care Models, Shared Risk Care Models, Software Development..., PMI Trained, PMP, PMBOK, HL7, CRM, Leadership, MS Project, Management Consulting, Strategy, Project Portfolio..., Management, Consulting, Business Process..., IT Strategy
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1997 — 1999
Master of Business Administration (MBA), Management Information Systems
Northeastern Illinois University 1988 — 1990
Bachelor of Science (BS), Business Management
HCSC August 2012 - Present
Underwriters Laboratories August 1995 - August 2012
Skills
PL/SQL, Oracle E-Business Suite, Order Management, JavaScript, Web Services, Project Planning, Enterprise Architecture, SOA, Governance, Business Analysis, Project Management, Architecture, SQL, Enterprise Software, Integration, Software Development, Leadership, SDLC, Microsoft SQL Server, Requirements Analysis, XML, Program Management, ITIL, Solution Architecture, IT Strategy, IT Management, Requirements Gathering, Software Project..., Business Process..., Cross-functional Team..., TOGAF, Application Architecture, Business Architecture, Databases, Testing, Process Improvement, SharePoint, IT Service Management, ESB, Business Process Design, Project Portfolio..., Data Modeling, Six Sigma, Architectures, PMO
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1998 — 2002
Master of Business Administration (M.B.A.), Information Technology
Illinois Institute of Technology 1991 — 1995
Bachelor of Science (BS), Electrical and Electronics Engineering
SecureWorks December 2012 - Present
ANXeBusiness November 2010 - November 2012
HCSC November 2006 - November 2010
FishNet Security 2003 - 2006
Education
Johnson County Community College 2003 — 2006
Associates, Information Technology
Loyola University Chicago January 2014 - Present
Oakton Community College January 2014 - Present
Triton College August 2013 - May 2014
Baker Tilly Virchow Krause, LLP October 2012 - May 2013
DePaul University September 2011 - June 2012
Exelon June 2011 - August 2011
HCSC June 2010 - June 2011
H&R Block December 2009 - April 2011
TCF Bank August 2007 - October 2009
Skills
Loans, Property Management, Tax, Accounts Payable, Accounts Receivable, Account Reconciliation, Small Business, Analysis, Budgets, Time Management, Financial Accounting, Auditing, Internal Audit, Sarbanes-Oxley Act, Financial Statements, Accounting, Microsoft Excel, Financial Reporting, Financial Analysis
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2012
MSA, Accounting
University of Illinois at Chicago 1998 — 2000
BS, Marketing
Adlai E. Stevenson
Cardtronics October 2014 - Present
Bank of America March 2013 - August 2014
Bank of America Merrill Lynch Singapore May 2011 - March 2013
Australia and New Zealand Banking Group (ANZ) January 2010 - May 2011
Capital One July 2009 - January 2010
HCSC August 2007 - June 2009
Fujitsu Transaction Solutions October 2004 - August 2007
Skills
Communications..., SDLC, Change Management, Six Sigma, PMP, Vendor Management, Portfolio Management, Project Portfolio..., Compliance, Program Management, Business Process..., Process Engineering, Resource Management, PMO, MS Project, Strategic Planning, Business Analysis, Project Management, Project Planning
Education
Jackson State University 2001 — 2002
Business Administration
University of Mississippi 1998 — 2001
Pharmaceutical Science
United Healthcare June 2010 - Present
ActiveCare Network (A wholly-owned subsidary of Medco) October 2007 - January 2010
MultiPlan May 2007 - October 2007
Private Healthcare Systems May 2005 - May 2007
Sola Optical August 2003 - May 2005
Coram Healthcare December 2000 - August 2003
WellPoint December 1997 - December 2000
Elmhurst Memorial Healthcare June 1997 - December 1997
FHP Healthcare November 1996 - June 1997
HCSC May 1989 - November 1996
Skills
Managed Care, Negotiation, Consultative Selling, PPO, Healthcare, Contract Negotiations, Network Development, Healthcare Industry, Selling, Contract Negotiation, Medicare, Management, Provider Relations, Strategic Planning, Insurance, Healthcare Management, Health Insurance, Leadership, Medicaid
Education
Eastern Illinois University 1985 — 1989
BA, Finance and Accounting
Point B May 2010 - Present
Kalebas Ltd 2002 - 2010
Accenture 1995 - 2002
HCSC 1989 - 1992
Skills
Outsourcing, Call Center, Program Management, Project Management, Customer Service, Contact Centers, Customer Contact, Help Desk Implementation, Change Management, Start-ups, Call Centers, CRM, Management Consulting, Strategic Planning, Leadership, Business Analysis, Strategy, Consulting, Management, Business Process..., Process Improvement, IT Strategy, Business Process
Education
University of Colorado Boulder 1993 — 1995
MS Telecommunications
DePauw University 1980 — 1985
BA, Communications
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - May 2014
HCSC 2005 - 2008
Skills
SDLC, Disaster Recovery, Enterprise Architecture, Security, Visio, IT Management, Business Intelligence, Identity Management, Information Technology, IT Strategy, Information Security, Business Analysis, Information Security..., CISSP
Education
Lake Forest Graduate School of Management 2009 — 2013
Master of Business Administration (MBA), Health Care
DeVry University 1998 — 2003
Bachelor, IT
HCSC 2008 - Present
Eastern Illinois University August 2012 - July 2015
HCSC 2003 - 2008
HCSC 2002 - 2003
Skills
Instructional Design, Needs Analysis, Blended Learning, Captivate, E-learning, Training Facilitation, Performance Improvement, SnagIt, Simulations, Evaluation, Instructional Technology, Organizational..., Adult Learning Theory, Instructional Systems..., ADDIE, Change Management, Coaching, E-Learning, Employee Training, Instructor-led Training, Leadership Development, Learning Management, Organizational..., Process Improvement, Staff Development, Training, Training Delivery, Workshop Facilitation, Executive Coaching
Education
Eastern Illinois University 2008 — 2011
M.S. in Technology, Training and Development
Eastern Illinois University 2008 — 2010
Certificate, Work Performance Improvement
Eastern Illinois University 2005 — 2008
B.S., Organizational and Professional Development
HCSC/Blue Cross Blue Shield of Illinois February 2009 - April 2011
HCSC August 2007 - February 2009
HCSC July 2006 - August 2007
Bar1events January 1999 - April 2004
Skills
Change Management, Project Management, Vendor Management, Project Planning, Requirements Analysis, Leadership, Management, Process Improvement, Program Management, Training, Business Analysis
Education
Iowa State University 1994 — 1997
Bachelor of Arts, Speech Communication; an emphasis on Organizational Communication
HCSC April 2013 - Present
HCSC 2008 - 2013
Michael Reese Hospital 2005 - 2007
The Clinic in Altgeld 1998 - 1999
Skills
Managed Care, Case Managment, Case Management, Leadership, Acute Care, Healthcare, Healthcare Management, Inpatient, Disease Management, Utilization Management, Hospitals, Nursing, Critical Care, Nursing Education, Utilization Review, Quality Improvement
Education
Indiana State University 2010 — 2013
Master's degree, Nursing Administration
University of Illinois at Chicago
Bachelor's degree, Nursing
Breakthrough Technologies September 2014 - Present
Self-Employed Consultant October 2008 - December 2014
UX Book Club Chicago January 2009 - January 2013
SpeakerCamp Chicago 2013 - 2013
Sketchcamp Chicago May 2011 - October 2011
Critical Mass November 2006 - October 2008
Digitas September 2005 - November 2006
HCSC July 2005 - September 2005
Fry April 2005 - July 2005
Tribal DDB October 2004 - March 2005
Skills
Strategy, Ethnography, Competitive Analysis, Business Analysis, User-centered Design, Heuristic Evaluation, User Experience, Usability, Information Architecture, User Research, User Flows, Site Maps, Interactive Marketing, Persona, Usability Testing, Interaction Design, User Experience Design, Axure, Prototyping, Wire Framing, OmniGraffle, Information Design, Usability Engineering, Paper Prototyping, Card Sorting, Mobile Design, Contextual Inquiry, User Scenarios, User Acceptance Testing
Education
Earlham College
B.A., English
University of Aberdeen
BlueCross BlueShield of Illinois October 2014 - Present
HCSC July 2013 - Present
Compassionate Care Hospice October 2011 - February 2013
Pharos Innovations July 2010 - December 2010
Health Contact Partners February 2008 - May 2010
Condell Medical Center 2004 - 2007
CORSOLUTIONS, INC. 1998 - 2004
Skills
Healthcare, Disease Management, Strategic Planning, Team Building, Leadership, Project Management, Hospitals, Medicare, HIPAA, Marketing Strategy, Healthcare Information..., Management, Healthcare Management, Business Development, Clinical Research, Recruiting, Training, Customer Service, Managed Care, Budgets, Medicaid, Cross-functional Team..., Program Management, Community Outreach, Healthcare Consulting, CRM, Home Care, Employee Benefits, Call Centers, Case Managment, Elder Care, Program Development, Healthcare Industry, Social Services, Utilization Management, Analysis, EHR, Sales, Marketing, Physician Relations, EMR, Nursing, Medicine, Revenue Cycle, Performance Improvement, Quality Improvement, Strategy, Process Improvement, Leadership Development, Entrepreneurship
Education
Lake Forest Graduate School of Management
MBA, General Business Administration
Loyola University Chicago
MSW, Social Work
Mundelein College
B.A., Community Studies
New Trier East High School
HCSC May 1996 - Present
IBS Consulting in Quality LLC May 1995 - May 1996
Skills
SDLC, Requirements Gathering, Data Warehousing, Visio, SharePoint, MS Project, Business Intelligence, Business Analysis, DB2, Requirements Analysis
Education
Eastern Illinois University 1986 — 1990
BS, Computer Science
HCSC February 1993 - Present
HCSC January 2012 - May 2014
HCSC November 2011 - June 2012
Blue Cross Blue Shield Texas September 2007 - November 2011
BlueCross BlueShield of Texas 1988 - November 2011
Ajilon Consulting 2006 - 2007
Concentra 2005 - 2006
Blue Cross and Blue Shield of North Carolina 2004 - 2005
ACS Healthcare Solutions 2002 - 2004
VarTec Telecom, Inc. (Bought out Excel Telecommunications) 2000 - 2002
Skills
Data Governance, Data Quality, Data Warehousing, Data Architecture, Visio, Data Integration, Data Modeling, Business Intelligence, Business Analysis, SOA, Analytics, Erwin, Solution Architecture, IT Strategy, ETL, Teradata, Database Design, Dimensional Modeling, Requirements Gathering, Data Marts, Data Profiling, Business Requirements, SDLC, DB2, Information Management, Data Warehouse..., Integration, Data Management, Databases, Enterprise Architecture, PL/SQL, T-SQL, Oracle, Datastage, Requirements Analysis, Software Project..., Systems Analysis, Relational Databases, Master Data Management, Cognos, Informatica, SSIS, Business Objects, OLAP, Business Process
Education
East Carolina University 1980 — 1985
Business
Blue Cross Blue Shield of Illinois May 2011 - Present
HCSC November 2008 - May 2011
Blue Cross November 2006 - November 2008
CCC Information Services October 2003 - November 2006
CCC Information Services 2003 - 2006
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2011
MBA, Finance
Harvard University 1997 — 2001
Economics
Richwoods High School 1993 — 1997
Diploma, College Prep
EZShowings.com January 2010 - Present
HCSC September 2006 - January 2012
IRI October 2004 - August 2006
United Airlines February 2004 - October 2004
CDW November 2002 - February 2004
JPMorgan Chase December 2000 - October 2002
Unisys May 2001 - December 2001
GE May 2000 - May 2001
Education
Georgia State University 1996 — 2000
Bachelor of Business Administration (BBA), Computer Information Systems
ALCO Sales & Service Co. February 2015 - May 2015
HCSC January 2014 - September 2014
Xerox July 2012 - December 2013
Bosch Packaging Technology August 2011 - July 2012
Rels Valuation May 2006 - December 2009
Skills
Adobe Creative Suite, Illustrator, InDesign, Graphic Design, Flash, Photography, Graphics, Copywriting, Digital Media, Video Production, Marketing, Video, Computer Animation, Microsoft Office, Proofreading, Networking, Photoshop, Dreamweaver
Education
Hennepin Technical College 2008 — 2011
A.A.S. in Interactive Design (IMVP), Flash (ActionScript 3), HTML/XML/CSS, AfterEffects, 3D Studio Max, Python, Adobe Programs
Hennepin Technical College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Interactive Design
Niagara Frontier Transportation Authority November 2013 - Present
Live Oak Partners October 2012 - Present
CRIF Lending Solutions August 2011 - October 2012
Gartner, Inc. 2008 - October 2011
HCSC 2006 - 2008
Gartner 1995 - 2006
Gartner, Inc 1995 - 2006
Tennessee Valley Authority August 1990 - October 1994
Skills
Strategic Planning, Business Continuity, Risk Management, Contract Negotiation, Organization, Demand Management, Operational Risk, IT Strategy, Vendor Management, Enterprise Architecture, IT Management, Project Portfolio..., Business Alignment, Program Management, Business Analysis, Outsourcing, IT Outsourcing, Disaster Recovery, Business Process..., PMO, Management Consulting, IT Service Management, Governance, IT Transformation, Project Management, Change Management, Business Process, Process Improvement, Executive Management, Thought Leadership, SaaS, Strategy, Professional Services, Enterprise Software, Leadership, Management, Information Technology, Business Intelligence, SDLC, Integration, CRM, Business Transformation, Software Project..., ITIL, Consulting, IT Operations, Cloud Computing, PMP, ERP, Requirements Analysis
Education
Florida Institute of Technology 1984 — 1987
MS
Rollins College 1981 — 1984
BS
HCSC 2007 - February 2013
District 214 September 2006 - January 2013
Skills
Microsoft Office, Public Speaking, Customer Service, Insurance, Sales, Strategic Planning, Social Media, Business Development, Marketing, HMO, Time Management, Marketing Strategy, Microsoft Word, Coaching, Microsoft Excel, Team Building, PPO, Leadership Development, Marketing Communications, Process Improvement, Leadership, Training, Public Relations, Employee Benefits, Health Insurance, Health Savings Accounts, Outlook, Customer Satisfaction, Sales Management, Account Management, Social Networking, Event Planning, Healthcare, New Business Development, Teaching, Fundraising, Business Analysis, Business Strategy, Nonprofits, Project Management, Direct Marketing, Analysis, Benefits Administration, Social Media Marketing, Human Resources, Provider Relations, Event Management, PowerPoint
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1987 — 1991
Master of Business Administration (M.B.A.), Marketing and Finance
University of Wisconsin-Madison - School of Business 1976 — 1980
BS, Business
BlueCross BlueShield of IL May 2001 - Present
HCSC 2001 - 2013
Skills
Employee Relations, Insurance, Process Improvement, Health Insurance, Employee Benefits, Budgets, Healthcare, Underwriting, Customer Service, Claim, Leadership, Team Building, Account Management, Access, Strategic Planning
Education
Illinois Institute of Art 1994 — 1997
Bachelor Degree, Fashion Marketing
BMO Financial Group November 2011 - Present
Independent Consultant April 2006 - December 2013
NeoSphere Energy Corporation May 2009 - December 2010
HCSC September 2007 - March 2009
ABN AMRO April 2006 - February 2007
JP Morgan October 2004 - February 2006
Bank One October 1998 - October 2004
NiSource 1990 - February 1997
Skills
Strategic Planning, Policy/Procedure..., Business Systems..., Business Operations..., Financial Processes, Enterprise Collaboration, Program Management, Project Portfolio..., Financial Management, Business Strategy, Business Intelligence, Business Planning, Business Management, Financial Planning, Business Analysis, Process Improvement, PMO, Forecasting, Budgeting, Analysis, Integration, Start-ups, Mergers, Conversions, Management Consulting, Budgets, Strategy, Cross-functional Team..., Risk Management, SDLC, Leadership, Project Planning, Management, Finance, Mergers & Acquisitions, Managerial Finance, Banking, Operations Management, Strategic Financial..., Portfolio Management
Education
Purdue University
BS, Management - Finance/Accounting
University of Colorado Denver 2000 — 2002
Certification, Portfolio/Program/Project Management
Loyola University of Chicago 1999 — 1999
Certification, Portfolio/Program/Project Management
HCSC July 2006 - Present
Dade Behring Inc. August 2003 - July 2006
Accenture August 1997 - August 2003
Skills
Microsoft Exchange, Lotus Notes, Antivirus, Anti-spam, ITIL, IT Strategy, Disaster Recovery, Virtualization, Vendor Management, Cloud Computing, Integration, Security, Data Center, VMware, Active Directory, Enterprise Architecture, IT Service Management, IT Management, Windows, Requirements Analysis, SharePoint, Servers
Education
University of Illinois at Chicago 1994 — 1997
M.S., Bioengineering
Florida International University 1988 — 1993
B.S., Mechanical Engineering
Sapphire Technologies July 2008 - Present
Allstate Insurance 2009 - 2009
Ajilon Consulting April 2006 - June 2008
Bank of America 2008 - 2008
HCSC 2007 - 2008
JP Morgan Chase November 2002 - April 2006
Bank One 2001 - 2005
TD Waterhouse 1999 - 2002
Skills
Project Management, CBCP, Disaster Recovery, PMP, SDLC, Vendor Management, Program Management, Software Documentation, Visio, PMO, Governance, Information Security, IT Strategy, Requirements Analysis, BC/DR, Business Analysis, Security, IT Management, ITIL, Project Portfolio..., IT Service Management, Information Technology, Data Center, Resource Management
Education
Keller Graduate School of Management of DeVry University 1998 — 2003
MBA, Business Admin, Information Technology, Project Management
Aasonn November 2013 - Present
SumTotal Systems October 2010 - October 2013
HCSC August 2010 - October 2010
SumTotal May 2007 - May 2009
Allstate Insurance January 1998 - January 2007
Westell August 1995 - March 1998
Skills
Project Planning, E-learning, Talent Management, Customer Relations, Performance Management, Budgeting, Software Implementation, Vendor Management, Program Management, MS Project, Change Management, SDLC, Business Analysis, Requirements Gathering, Project Management, PMP, E-Learning, SaaS, Learning Management..., Management, Software Project..., Enterprise Software, Budgets, Performance Improvement, Management Consulting, Customer Service, CRM, Consulting, Professional Services, Training, Process Improvement, Requirements Analysis
Education
University of Wisconsin-Oshkosh 1993 — 1995
Master of Science, Industrial/Organizational Psychology
Eastern Illinois University 1990 — 1993
Bachelor of Arts, Psychology
HCSC January 2006 - Present
Skills
Enterprise Architecture, Data Center, SDLC, Disaster Recovery, Vendor Management, Process Improvement, Leadership, Troubleshooting, Cisco Technologies, ITIL, Visio, Program Management, Cross-functional Team..., Business Analysis, IT Management, IT Governance, IT Operations, IT Service Management, IT Audit, WAN, Security, Networking
Education
Lake Forest Graduate School of Management 2013 — 2016
Master of Business Administration (MBA)
DePaul University
Bachelor's degree, Computer Science
Thrivent Financial May 2015 - Present
TransUnion June 2008 - May 2015
CVS Caremark Corporation 2006 - 2009
HCSC 1999 - 2006
Skills
SDLC, Disaster Recovery, Vendor Management, IT Management, Business Analysis, Process Improvement, ITIL, Data Warehousing, Data Center, Visio, IT Service Management, Project Portfolio..., Software Documentation, Business Intelligence, Database Administration, Team Leadership, IT Operations, Enterprise Architecture, Virtualization, PMP, Databases, Business Process, Information Technology, Resource Management, SharePoint, Software Project..., PMO, Solution Architecture, IT Strategy, ETL, Cross-functional Team..., Security, Outsourcing, Requirements Analysis, Project Management, Strategic Planning, Architecture, Web Services, Networking, Software Development, Program Management, E-commerce, Business Process..., Open Systems, Application Development, Budgeting, eCommerce, Agile Methodologies, CRM, Management
Education
Keller Graduate School of Management
Master of Business Administration (MBA), Emphasis in IT, 3.96
Keller Graduate School of Management
Master's of Information Systems Management, Includes Project Management Certification, 3.98
Grand Valley State University
Bachelor's degree, Information Systems Management
Grand Valley State University
Bachelor's degree, Computer Science
Lake Forest Graduate School of Management
Leadership Certification
Global Knowledge
ITIL Foundations Certified
Microsoft
Microsoft Operations Framework
HCSC 2007 - Present
Starbucks 2007 - 2007
Cruise West 2006 - 2007
Skills
Customer Service, Insurance, Health Insurance, Lotus Notes, Microsoft Word, Software Documentation, General Insurance, Process Improvement, Microsoft Excel, Outlook, Call Centers, Data Analysis, Program Management, Call Center, Felting
Education
Washington University in St. Louis 2004 — 2005
Gustavus Adolphus College 2000 — 2004
Bachelor of Arts (B.A.), Physics
HCSC September 2013 - Present
Skills
Sarbanes-Oxley Act
Education
Judson University 1998 — 2002
Bachelor of Arts (BA), Accounting and Business/Management
American Medical Association August 2013 - Present
HCSC January 2012 - August 2013
HCSC - Blue Cross/Blue Shield October 2011 - December 2011
Catalina Marketing January 2011 - July 2011
Nielsen July 2008 - January 2011
TRANSUNION, LLC July 2005 - March 2008
SEARS ROEBUCK, INC January 2000 - April 2005
Maxim Group January 1997 - January 2000
Skills
Analytics, Analysis, Segmentation, SAS, Data Analysis, Statistical Modeling, CRM, Business Analysis, Program Management, Database Marketing, Marketing Strategy, Strategy, Predictive Modeling, Data Mining, Databases, Predictive Analytics, Business Intelligence, Leadership, Management, Credit Risk, SAS programming, Tableau, SPSS, Marketing Analytics, SQL, Project Management, Consulting, Process Improvement, Strategic Planning, Statistics, Mentoring, SAS/SQL, Direct Mail, Database Segmentation, Quality Assurance, Lifetime Value Analysis, Team Leadership, Project Planning, Customer Analysis, Text Analytics
Education
University of Northern Iowa 1985 — 1987
Bachelor of Arts
Iowa State University 1983 — 1985
HCSC October 1996 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Team Building, Inventory Management, Operations Management, Troubleshooting, Process Improvement, Outlook, Visio, Data Entry, Logistics, Sales Management, Strategic Planning, Purchasing, SQL, Sales, Teamwork, Vendor Management, Business Analysis, Databases, Continuous Improvement, Program Management
Education
DeVry University 2013 — 2016
Associate of Science (A.S.), Computer Systems Networking and Telecommunications, B average
HCSC 2014 - 2015
Norvax August 2013 - November 2013
Strata Decision Technology September 2012 - August 2013
FBR August 2010 - September 2012
US Census Bureau April 2009 - August 2010
CTR Investments & Consulting, Inc. September 2008 - April 2009
Sassafras Enterprises, Inc. September 2007 - June 2008
Target 2006 - 2007
Skills
Administrative..., Outlook, Microsoft Excel, Bloomberg, Research, Office Management, PowerPoint, Spreadsheets, Fundraising, Microsoft Office, Investment Banking, Event Planning, Microsoft Word, Finance, Organizational..., Management, Project Management, Data Analysis, Training
Education
The George Washington University 2011 — 2012
Master's of Organizational Sciences, Organizational Management
Loyola University of Chicago 2002 — 2006
Bachelor of Arts (B.A.), Philosophy
Loyola University of Chicago 2002 — 2006
Bachelor of Science (B.S.), Psychology
Aetna January 2014 - Present
Aetna January 2011 - Present
HCSC June 2010 - November 2010
OfficeMax April 2001 - April 2010
Boise Office Solutions May 1996 - March 2001
Skills
Computer Hardware, Troubleshooting, Vendor Relations, Documentation, Software Installation
Education
Elgin Community College 1994 — 1996
Computer Science
Data Systems Resources, Inc June 1996 - Present
USG September 2014 - February 2015
Northern Trust August 2012 - May 2014
HCSC May 2006 - December 2011
CSC March 2005 - April 2006
Kraft Foods September 2004 - February 2005
Data Systems Resources April 2003 - August 2004
ABN AMRO Bank N.V. September 2000 - February 2003
American Express October 1999 - March 2000
Harris Bank July 1996 - September 1999
Skills
VSAM, DB2, PL/SQL, Databases, Mainframe, Unix, CICS, JCL, COBOL, SQL, Application Development, Data Warehousing, Software Development, Systems Analysis, ETL, Requirements Gathering, Enterprise Architecture, Data Modeling, SDLC, Database Design
Education
DeVry University 1982 — 1984
Bachelor of Science (BS), Computer Science
DeVry University
DirectBuy, Inc. October 2014 - Present
Hallmark Data Systems January 2014 - 2014
Hallmark Data Systems February 2011 - 2014
HCSC March 1998 - April 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1998 - April 2010
Skills
Agile Methodologies, SDLC, Business Analysis, Product Development, Project Management, Vendor Management, Agile & Waterfall..., Communication, Process Management, Certified Scrum Master..., Business Process..., PMO, Program Management, Scrum, Strategy, Business Intelligence, E-commerce
Education
Indiana University Bloomington 1995 — 1999
BA, English/Communication
HCSC April 2011 - Present
HCSC June 2005 - August 2011
Innovative Systems Group May 2003 - May 2005
Sprint February 1994 - April 2003
Sprint November 1991 - February 1994
Trecom Business Systems August 1991 - November 1991
Trecom Business Systems September 1989 - July 1991
Electronic Data Systems September 1985 - August 1989
Electronic Data Systems July 1984 - July 1985
Skills
COBOL, DB2, CICS, VSAM, Testing, Unix
Education
Drake University 1979 — 1984
BS, Computer Information Systems
St. Ambrose University 1973 — 1975
no degree, Computer Science
HCSC July 2005 - Present
Prism Solutions, Inc. 1995 - 1999
Skills
Business Intelligence, Data Governance, Master Data Management, SDLC, Data Integration, Data Warehousing, Data Quality, Project Portfolio...
Education
Illinois State University 1980 — 1982
HCSC September 2014 - Present
HCSC November 2011 - September 2014
HCSC June 2002 - November 2011
CDW 2001 - 2002
Skills
PMO, SDLC, Project Portfolio..., Clarity, Business Analysis, Business Process..., Process Improvement, Program Management, MS Project, Resource Management, Software Project..., Visio, Project Delivery, Cross-functional Team..., Integration, Project Management, Project Planning, Healthcare Information..., Strategy, Team Building, Business Process, Requirements Analysis, Change Management, User Acceptance Testing, Leadership, IT Strategy
Education
University of Wisconsin-Green Bay 1998 — 2001
Bachelor's degree, Business Administration and Management, General
Judson College (IL) 1996 — 1998
Discovery Communications November 2007 - Present
iNEK Technologies October 2005 - November 2007
HCSC August 2007 - October 2007
Perficient April 2007 - October 2007
AT&T April 2007 - August 2007
United Health Care December 2005 - March 2007
Core Software Solutions July 2002 - August 2003
Skills
JBoss Application Server, WebMethods (SOA), SOA, JBoss EWS (Apache), Apache, Unix Shell Scripting, Application Servers, Cloud Computing, Disaster Recovery, Dynatrace, ITIL, Splunk, Network Architecture, Citrix, WebSphere Application..., WebSphere Portal, Java Enterprise..., Websphere, Solaris, Scripting, Unix, Middleware, webMethods, Linux, AIX, Shell Scripting, Web Services, JDBC, Performance Tuning, IIS, Integration, SDLC, EJB, JavaScript, Enterprise Architecture, Red Hat Linux, High Availability, Box.net, Wily Introscope
Education
webMethods 7.1.2 Administration Workshop 2010 — 2010
Lamar University 2003 — 2005
M.S., Computer Science
M S University, Baroda 1998 — 2002
B.S., Computer Science
Sir J J
Heartland School Solutions May 2014 - June 2014
Hallmark Services Corporation November 2012 - May 2013
HCSC 2012 - May 2013
independant Consultant March 2010 - November 2012
Pyramid Consulting July 2012 - September 2012
RIM 2009 - 2010
CGS 2007 - 2008
AT&T Wireless 2007 - 2008
Telegration, Inc. 1998 - 2005
Skills
Training Delivery, E-learning, Coaching, Telecommunications, Leadership Development, Team Building, Technical Training, Consultative Selling, Sales Management, WebEx, Webinars, ADDIE, ILT, Classroom Delivery, Contract Training, Project Management, E-Learning, Sales, Training, Change Management, Customer Service, Employee Training, Leadership, Management, Program Management
Education
Chicago Demmings Association - Six Sigma Masters
Six Sigma Green Belt Training
Indiana University Bloomington
BA, Psychology w/minor in Bus. Admin.
ParkWhiz October 2014 - Present
Guaranteed Rate May 2012 - October 2014
GPShopper February 2011 - April 2012
Sears Holdings Corporation July 2010 - February 2011
Sears Holdings Corporation February 2009 - August 2010
SnagAJob.com August 2008 - February 2009
ShopLocal LLC November 2006 - August 2008
ShopLocal LLC August 2005 - October 2006
HCSC October 2004 - August 2005
America Online 2001 - November 2004
Skills
Product Management, E-commerce, User Experience, Web Analytics, Agile Methodologies, Scrum, Product Development, SEO, Marketing, Management, Entrepreneurship, Web Development, Analytics, Leadership, Strategy, Team Leadership, Online Marketing, Quality Assurance, Business Development, Business Process, Start-ups, Change Management, Process Improvement, Mobile Applications, Web Applications, SaaS, Project Planning, Creative Direction, Mobile Devices, PPC, Requirements Gathering, Strategic Partnerships, Digital Strategy, Online Advertising, Agile Project Management, Product Marketing, CRM, SEM, Mobile Marketing, Digital Marketing, Omniture, Product Launch, Email Marketing, Digital Media, Lead Generation, Competitive Analysis
Education
George Mason University 1993 — 1999
Bachelor of Arts, Communication
Ingalls Health System July 2012 - Present
HCSC June 2009 - July 2012
Health Care Service Corporation HCSC August 2007 - June 2009
The Growth Coach June 2006 - April 2008
Health Care Service Corporation HCSC June 2006 - August 2007
SilverTrain, Inc. October 2002 - June 2006
University of Chicago Physicians Group February 1997 - October 2002
Skills
Process Improvement, Project Management, Strategic Planning, Program Management, Business Analysis, SDLC, Change Management, Management Consulting, Team Leadership, Team Building, Vendor Management, Enterprise Architecture, Leadership, Strategy, Business Process, Disaster Recovery, Management, ITIL, Risk Management, Project Planning, Analysis, Coaching, Cross-functional Team..., IT Strategy, Human Resources, Information Technology, Testing, Business Intelligence, Business Process..., Project Portfolio..., PMO, Integration, Consulting
Education
Indiana University-Northwest 2003 — 2006
M.B.A., Marketing, Ethics, Leadership
Purdue University Calumet 1988 — 1996
B.S., Mathematics, Engineering
Bank of America July 2013 - Present
Accenture July 2006 - July 2013
HCSC June 2003 - June 2006
MDC Systems June 1998 - June 2003
IBM T J Watson Research Center April 1997 - April 1998
Fujitsu ICIL February 1995 - January 1997
Skills
Software Project..., Enterprise Architecture, Solution Architecture, Scrum, Program Management, Business Process Design, Agile Methodologies, Requirements Analysis, Large Systems..., DevOps, IT Infrastructure..., Java Enterprise Edition, Cloud Computing, RESTful WebServices, ESB, SOA, Data Driven Testing, Integration, Web Services, Architecture, Architectures, SQL, SDLC
Education
Jadavpur University
BCSE, Computer Science & Engineering
BCBSNC March 2015 - Present
SCAN Health Plan February 2013 - February 2015
Regional Health Insurance Company August 2012 - December 2012
HCSC February 2011 - August 2012
WellPoint November 2009 - February 2011
Express Scripts June 2009 - November 2009
WellCare April 2009 - June 2009
WellPoint February 2009 - April 2009
Independence Blue Cross June 2008 - January 2009
Highmark March 2008 - June 2008
Skills
Healthcare, Strategy, Management, Business Analysis, Process Improvement, Training, Integration, Management Consulting, Project Management, Health Insurance, Healthcare Consulting, Business Process..., Healthcare Information..., Change Management, Insurance, Medicare, Product Development, Data Analysis, Enterprise Software, Governance
Education
University of Minnesota - Carlson School of Management 2003 — 2005
Minor
University of Minnesota-Twin Cities 2001 — 2005
B.BMEn
Pohang University of Science and Technology 2004 — 2004
Eidgenössische Technische Hochschule Zürich 2003 — 2003
HCSC June 2010 - Present
Advocate Health Care December 2009 - March 2010
ERNST & YOUNG LLP July 2007 - August 2009
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY October 2005 - April 2007
Ernst & Young LLP 2005 - 2006
Short Block Technologies May 2004 - August 2004
Skills
Accounting, Auditing, Internal Controls, Internal Audit, External Audit, Process Improvement, SAP, Access, Budgets, Financial Statements, Assurance, Microsoft Excel, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Microsoft Office, Insurance, Microsoft Word, GAAP, PowerPoint, Financial Accounting, Leadership, Accounts Receivable, Accounts Payable, Sarbanes-Oxley, Payroll
Education
Florida Agricultural and Mechanical University 2002 — 2007
Master of Business Administration, Accounting Focus
Florida Agricultural and Mechanical University 2002 — 2005
Bachelor of Science, Accounting Focus
Whitney Young High School 1996 — 2002
Align February 2012 - Present
Heidrick & Struggles November 2010 - February 2012
Health Care Data Partners, LLC February 2010 - November 2010
EMC Corp July 2006 - July 2009
HCSC February 2006 - June 2006
Berbee November 2004 - June 2005
CSC/AON 2005 - 2005
CTS Inc August 2001 - June 2004
Exodus Communications 2000 - 2001
Renaissance Worldwide 1998 - 2000
Skills
Business Impact analysis, System Recovery Planning, Issues Management, Disaster recovery..., Enterprise Backup &..., Enterprise Storage, Data Center..., ITIL, PMP, EMC, Data Center, Project Planning, Disaster Recovery, Designs, Backup, Business Continuity, Cloud Computing, SAN, Networking, Managed Services, Strategy, Vendor Management, Business Impact Analysis, Integration, High Availability, Management, Hardware, IT Management, Consulting, Public Relations, IT Strategy, Professional Services, Enterprise Software, Project Portfolio..., PMO, Governance, Infrastructure, Enterprise Architecture, IT Service Management, Leadership
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
MBA, Information Security
Keller Graduate School of Management of DeVry University 1997 — 1998
MPM, Project Management
Knox College 1982 — 1983
Loyola University Chicago
BS, Chemistry
Our Lady of the Wayside
Quadrasphere 2008 - Present
HCSC (Blue Cross Blue Shield IL, TX, OK, NM) January 2007 - September 2008
HCSC 2006 - 2007
HCSC 2005 - 2006
Skills
Change Management, Project Portfolio..., Strategy, Business Strategy, Management, Performance Management, IT Strategy, Leadership, Strategic Planning, Project Planning
Education
Integral Coaching Canada 2011 — 2012
Certified Integral Master Coach™, Executive Coaching, Human Growth & Development
Meridian University 2008 — 2010
Master of Arts (M.A.), Psychology & Transformative Learning
University of Miami 1996 — 1998
MPH, Public Health & Epidemiology
Duke University 1990 — 1994
HCSC March 2012 - Present
Health Care Service Corporation November 2008 - March 2012
Health Care Service Corporation September 2000 - November 2008
Health Care Service Corporation August 1997 - September 2000
Skills
Health Insurance, Health Plans, Provider Relations, Claims, Project Management, Provider Network..., Research Information, Cross Functional Team..., Claim, Managed Care, Medicare, Insurance, Training, HIPAA, Medicaid, Process Improvement, Healthcare, Management, Leadership
Education
Lincoln Land Community College 1982 — 1983
Physical Education Studies, Physical Education Teaching and Coaching
HCSC June 2013 - Present
Accretive Health May 2011 - May 2013
AMA March 2010 - May 2011
AMA March 2006 - March 2010
Abbott Laboratories (NetSource, Inc.) June 2004 - March 2006
Skills
Logistic Regression, SAS, Microsoft Office, SPSS, Minitab, JMP, Quicken, Unica Campaign and Model, ArcGIS, Microsoft SQL Server, Business Objects, ACG, Angoss, R, Analysis, Data Analysis, Statistical Modeling, Access, SQL, Data Mining, Predictive Modeling, Statistics, Analytics, Business Analysis, SAS Programming
Education
Loyola University of Chicago 2003 — 2004
Masters Degree, Statistics and Probability
University of National and World Economy, Sofia, Bulgaria 1998 — 1999
Masters Degree, Statistics and Econometrics
University of National and World Economy, Sofia, Bulgaria 1994 — 1998
Bachelor of Science Degree, Economics, Major in Statistics
HCSC September 2012 - Present
Skills
Health Insurance, Managed Care, Data Analysis, Healthcare, Medicare, Visio, Insurance, Process Improvement, Healthcare Information..., Requirements Gathering, Medicaid
Education
University of Illinois at Urbana-Champaign 1996 — 1999
Lake Forest Graduate School of Management
CME Group June 2014 - Present
Sears Holdings Corporation November 2012 - June 2014
Sears Holdings Corporation 2012 - 2014
Sears Holdings Corporation 2012 - 2014
Dover Corporation August 2011 - September 2012
Culligan International 2007 - 2011
Ernst and Young 2003 - 2006
HCSC 2001 - 2003
Arthur Andersen 2000 - 2001
National Futures Association 1999 - 2000
Skills
SOX, Internal Audit, Internal Controls, Financial Reporting, Accounting, Analysis, Auditing, Enterprise Risk..., Finance, Financial Analysis, Management, Process Improvement, Project Management, Risk Management, Sarbanes-Oxley, Sarbanes-Oxley Act, Strategic Planning, Team Leadership, Team Management, US GAAP
Education
Illinois State University 1995 — 1999
BS, Business Administration/Entrepreneurship
UPMC July 2014 - Present
UPMC and UPMC Health Plan November 2007 - June 2014
UPMC 2007 - 2011
HealthCare Services Corporation December 2006 - November 2007
BlueCross BlueShield of Illinois 2006 - 2007
Health Care Service Corporation 2006 - 2007
HCSC 1995 - 2007
HealthCare Services Corporation September 2004 - December 2006
Skills
Healthcare Information..., Healthcare, Process Improvement, Mobile Technology, Telehealth, Web Strategy, Health Insurance, IT Management, Project Portfolio..., Business Intelligence, Management, Account Management, Project Management, Integrated Marketing, Healthcare Industry, Business Process..., EMR, Strategy, Visio, Analysis, Cross-functional Team..., Consulting, Leadership, Business Analysis, Healthcare Management, Vendor Management, Change Management, Information Technology, Insurance, Integration, Informatics, Marketing, Data Analysis, Healthcare Consulting
Education
University of Illinois at Urbana-Champaign - College of Business 1992 — 1994
Masters, Business Administration
Illinois State University 1988 — 1992
Bachelors, Finance
Mercer Investment Consulting June 2007 - Present
Federal Home Loan Bank of Chicago March 2005 - June 2007
LaSalle Bank/ABN AMRO 2000 - 2005
ABN AMRO 2000 - 2005
HCSC September 1995 - October 2000
Skills
Fixed Income
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1997 — 1999
MBA, Finance
Indiana University - Kelley School of Business 1990 — 1995
B.S., Finance
Indiana University Bloomington 1990 — 1995
B.S., Finance, Marketing, Psychology (minor)
IBM Assistant ProfessorUniversity of the People2014 - Present
NYS Office of Information Technology Services November 2014 - March 2015
Horizon Blue Cross Blue Shield of New Jersey August 2013 - March 2014
MajescoMastek September 2012 - July 2013
HCSC January 2011 - October 2011
GBM - IBM October 2010 - January 2011
Shire Pharmaceuticals 2011 - 2011
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2011 - 2011
Grantham University 2009 - 2011
US Cellular March 2010 - August 2010
Skills
High Availability, Enterprise Architecture, AIX, Virtualization, Disaster Recovery, UML, Hardware, VMware, Oracle, Data Warehousing, Data Center, Storage, SOA, ITIL, Solution Architecture, Integration, Business Intelligence, Networking, Cloud Computing, Unix, ETL, Linux, DB2, Websphere, Infrastructure, EMC Storage, Agile Methodologies, Storage Area Networks, Netbackup, Datastage, Middleware, Cognos, Architecture, Enterprise Software, Cisco Technologies, Informatica, Solution Design, EAI, Red Hat Linux, Data Integration, Greenplum, Oracle database, Big Data, Agile, DevOps, Hadoop, Aster, HBase, IBM AIX
Education
London Metropolitan University
BS, Software Engineering
London School of Journalism
Diploma, Journalism
Trident University International
MS, Information Technology
Walden University
PhD, Information Technology
HCSC 1998 - 2003
Skills
SDLC, Project Management, Management, Business Analysis, Vendor Management, Information Technology, Consulting, Leadership, Software Development, Software Installation, Software Project..., Business Development, Software Documentation, Integration, Business Process, Software Design, Software Quality..., Business Planning, Business Process..., Process Improvement
Education
Dominican University
MIS
Northeastern Illinois University
BS, IS
Health Care Service Corporation Vice President - Operational ExcellenceHealth Care Services Corporation1981 - Present
HCSC 1981 - Present
Health Care Service Corp (Blue Cross Blue Shield of IL) 1981 - 2009
Health Care Services Corporation, Blue Cross Blue Shield - IL, NM, TX, OK 1981 - 2008
Skills
ITIL, Business Analysis, Business Intelligence, Business Process..., Change Management, DB2, Data Center, Data Warehousing, Disaster Recovery, Enterprise Architecture, HIPAA, Health Insurance, Healthcare Information..., IT Management, IT Strategy, Information Security..., Information Technology, Insurance, Managed Care, Operational Excellence, PMO, Process Improvement, Program Management, Project Management, Project Portfolio..., Requirements Gathering, Resource Management, SDLC, Software Project..., Strategic Planning, Vendor Management, Visio
Education
Western Illinois University 1976 — 1981
bachelors, quantitative Information Science
DePaul University
masters
HCSC August 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2007 - August 2011
Skills
Employee Benefits, Insurance, Health Insurance, Managed Care, Process Improvement, Benefits Administration, Strategic Planning, HIPAA, Customer Service, Access, Leadership, Healthcare, Team Building, Account Management, Analysis, Risk Management, Training
Education
Lake Forest Graduate School of Management
Masters of Business Administration
Missouri State University 1997 — 2002
Bachelor of Science (BS), Marketing/Management
CIGNA Healthcare 2009 - Present
Deloitte Consulting 2006 - 2008
University of Michigan September 2004 - May 2006
HCSC May 2005 - September 2005
Northwestern University August 2002 - August 2004
Skills
Marketing, Healthcare, Strategy, Clinical Research, Product Development, Process Improvement, Strategic Planning, Data Analysis
Education
University of Michigan 2004 — 2006
Master of Health Services Administration
Loyola University Chicago 1998 — 2002
Bachelor of Science, Biology / Psychology
Grange Insurance March 2012 - Present
HCSC August 2013 - February 2014
Centric Consulting March 2012 - August 2013
Victoria's Secret May 2011 - March 2012
Nationwide Insurance January 2009 - June 2011
BMW Financial Services October 2007 - December 2008
JPMorgan Chase June 2007 - October 2007
CitiGroup June 2005 - June 2007
Skills
SDLC, Agile Methodologies, Process Improvement, Project Management, Program Management, Business Analysis, Data Warehousing, Requirements Analysis, Leadership, Requirements Gathering, Agile Project Management, Visio, Vendor Management, Business Intelligence, Business Process
Education
Franklin University 2001 — 2003
Master of Science (M.S.) - Marketing & Communication, Marketing and Communication
Kurukshetra University 1997 — 1999
MIB, Management Information Systems, International Business
HCSC September 2012 - Present
Skills
C++, Java, ClearCase, Software Engineering, ClearQuest, Integration, Object Oriented Design, Subversion, System Architecture, C, SOA, Web Services, Software Development, System Design, Systems Engineering, Eclipse, Software Design, Unix, Agile Methodologies, Requirements Analysis, UML, SDLC, OOP, XML, Java Enterprise Edition, Enterprise Architecture, Testing, Configuration Management, Requirements Management, Spring, Design Patterns, Perl, Software Project..., Distributed Systems, Embedded Systems, Visual Studio, Embedded Software, Linux, OOAD, Scrum, Architecture, Ant, Tomcat, Shell Scripting, JBoss Application Server, Solaris, Technical Leadership, Architectures, REST, Hibernate
Education
Lamar University 1992 — 1994
M.S, Computer Science
Jawaharlal Nehru Technological University 1985 — 1988
M Tech, Structural Engineering
NetScout Systems September 2007 - Present
Network General September 2007 - March 2008
HCSC 2000 - 2007
Blue Cross Blue Shield of Illinois 1998 - 2007
Health Care Service Corporation 1998 - 2007
Skills
Switches, Data Center, Virtualization, Routers, Cisco Technologies, Firewalls, TCP/IP, Security, Troubleshooting, Network Security, Network Architecture, Disaster Recovery, Fault Isolation, WAN, Systems Management, Application Performance..., Ethernet, VoIP, Unified Communications, Sales Engineering, Cloud Computing, Application Monitoring, Root Cause Analysis, Sniffer, Deep Packet Inspection, Sales Process, Pre-sales, Technical Sales..., Professional Writing, Sales, Sales Management, SaaS, Hardware, Load Balancing, System Deployment, Managed Services, Technical Support, Citrix, Networking
Education
Illinois State University 1996 — 2000
Bachelor of Science (B.S.), Telecommunications Management
Health Care Services Corp 2005 - Present
HCSC 2005 - 2008
GE 1994 - 2005
Transamerica (GE) 1994 - 2005
Arthur Andersen 1989 - 1994
Skills
Leadership, IT Strategy, Project Management, Release Management, HP Exstream, Consulting, Process Improvement, SDLC, Business Analysis, Vendor Management, Integration, Auditing, PMO, Software Documentation, Visio, Change Management, SharePoint, ITIL, Enterprise Architecture, Resource Management, Management, Data Warehousing, Business Process, PMP, Agile Methodologies, MS Project, Project Portfolio..., Software Project..., Requirements Analysis, Business Intelligence, Cross-functional Team..., Governance, IT Management, Program Management, Business Process..., Solution Architecture, Disaster Recovery, Requirements Gathering
Education
Lake Forest Graduate School of Management 2008 — 2010
MBA, Health Care Management
DeVry 1987 — 1989
BS, Computer Information Systems
Aetna May 2011 - Present
OfficeMax January 2009 - April 2011
United Airlines October 2007 - December 2008
United Airlines June 2005 - December 2006
Walgreens December 2004 - June 2005
HCSC 2003 - 2004
Skills
Business Process, E-commerce, Business Requirements, Requirements Analysis, Visio, Use Case Analysis, Software Documentation, Project Management, SDLC, Business Analysis, Process Improvement, Agile Methodologies, Software Project..., Integration, Program Management
Education
Illinois Institute of Technology 2001 — 2003
Masters, Computer Science
University College of Engineering, Burla 1996 — 2000
Bachelors, Computer Science
St. Josephs convent 1983 — 1996
Madnavati Public School, Sambalpur
HCSC March 2007 - Present
Health Care Service Corporation 2007 - Present
Lockheed Martin Information Technology 2005 - 2007
Independent Consultant 1997 - 2004
FL Department of Revenue 1995 - 1996
American Cadastre 1992 - 1995
Florida State University 1987 - 1992
Skills
Architecture, Enterprise Architecture, ESB, SOA, XML, TOGAF, N-tier, Web Services, SOAP, Java Enterprise Edition, Software Development, SDLC, Data Modeling, Technical Architecture, Middleware
Education
Indiana University Bloomington 1973 — 1975
A.B.
University of Florida 1971 — 1973
A.A.
Florida State University
M.S.
HCSC DB2 Systems ProgrammerIBM1999 - 2007
Skills
JCL, DB2
Education
Keller Graduate School of Management of DeVry University 1993 — 1996
Devry 1987 — 1990
Bachelor, Information Systems
HCSC-Blue Cross Blue Shield July 2009 - Present
HCSC January 2007 - July 2009
HCSC January 2003 - January 2007
Nathan Kirkwood Associates 1989 - 2003
Skills
Financial Reporting, Health Insurance, Insurance, Process Improvement, Sarbanes-Oxley Act, Access, Accounting, Analysis, Business Analysis, Business Process..., Financial Analysis, Financial Planning, Leadership, Management, SDLC, Strategic Planning, Vendor Management
Education
Governors State University 2002 — 2004
MSA, Accounting
Roosevelt University 1988 — 1993
Bachelor of Business Administration, Accounting
HCSC Lead Technical Consultant - PayrollBlue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasMay 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2007 - May 2014
Hewitt Associates May 2005 - April 2007
Syngenta Seeds May 1999 - May 2005
Education
Keller Graduate School of Management of DeVry University 2003 — 2004
Masters, Information Technology
DeVry University 2000 — 2001
Bachelors, Information Technology
Illinois State University 1994 — 1999
Bachelors, Agribusiness
High School
HCSC February 2007 - Present
PricewaterhouseCoopers 1993 - 2006
Education
DePaul University
HCSC November 2012 - Present
HCSC July 2011 - November 2012
Skills
Health Insurance, Managed Care, Business Analysis, Claim, Cross-functional Team..., Employee Benefits, HIPAA, Insurance, HMO, Leadership, Medicaid, Pharmacy Benefit..., Process Improvement, Program Management, Strategic Planning, Team Building, Underwriting, Vendor Management
Education
Lake Forest Graduate School of Management 2009 — 2013
MBA, Healthcare Management
Iowa State University 1990 — 1994
General Motors August 2013 - Present
Cars.com April 2012 - July 2013
HCSC March 2010 - April 2012
Ford Motor Company July 2004 - February 2010
UICI Student Insurance May 2004 - June 2004
Skills
Datastage, Teradata, Data Warehousing, ETL
Education
Kakatiya University
Wayne State University
MS, Computer Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2012 - Present
HCSC April 2009 - Present
RR Donnelley February 2007 - January 2009
RR Donnelley June 2005 - January 2007
Moore Wallace March 2003 - May 2005
Moore Wallace February 1997 - February 2003
Moore Corporation June 1993 - January 1997
Moore Corporation February 1990 - May 1993
Moore Corporation January 1989 - January 1990
Skills
Process Improvement, Change Management, Vendor Management, Continuous Improvement, Cross-functional Team..., Print Management, Sales Management, Warehousing, Account Management, Training, Operations Management, Print On Demand, Strategic Planning, Project Portfolio..., Project Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1990 — 1993
MBA, Accounting
University of Illinois at Urbana-Champaign 1984 — 1988
B.A., Economics
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - Present
HCSC May 2009 - July 2013
Blue Cross Blue Shield of Illinois May 2007 - May 2009
Health Care Service Corporation August 2005 - May 2007
Health Care Service Corporation January 2000 - August 2005
Centeon January 1998 - January 2000
Skills
Cross-functional Team..., Software Documentation, Healthcare, Access, Business Analysis, Analysis, Testing, Project Management, Management, Microsoft SQL Server, Training, SDLC, Requirements Gathering, Visio, Networking
Education
Olivet Nazarene University 1996 — 1998
Bachelor of Science, Computer Information Systems
Joliet Junior College 1993 — 1996
Associates in Science and Associates in Arts
HCSc October 2006 - Present
Dade Behring Inc. December 2001 - August 2006
Productivity Point International May 1996 - December 2001
Education
Iowa State University 1981 — 1986
BSIE
New Trier 1977 — 1981
Trexin Consulting September 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2015 - June 2015
Medecision September 2014 - February 2015
Ann & Robert H. Lurie Children's Hospital of Chicago January 2015 - January 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - September 2014
Blue Cross and Blue Shield of Illinois December 2009 - April 2012
Blue Cross and Blue Shield of Illinois (HCSC) May 2009 - December 2009
HCSC July 2005 - May 2009
Motorola Mobile Devices August 2004 - July 2005
Skills
Visio, SDLC, Business Analysis, Software Documentation, SQL, Process Improvement, Access, Requirements Analysis, MS Project, SharePoint, Testing, Troubleshooting, Data Analysis, Databases, Vendor Management, Leadership, Business Intelligence, Business Process, User Acceptance Testing, Software Development, Requirements Gathering, Management, Change Management, Team Leadership, Program Management, Project Management, Analysis, Data Warehousing
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Business Administration (M.B.A.), Health Services Management, GPA: 3.96
DeVry University 2001 — 2004
Bachelors, Computer Engineering Technology
Pegasystems June 2015 - Present
iRise February 2015 - May 2015
iRise July 2010 - February 2015
Deloitte October 2008 - July 2010
Deloitte May 2007 - October 2008
HCSC September 2006 - May 2007
Accenture April 1999 - August 2006
Northern Trust September 1997 - April 1999
Skills
SDLC, Business Analysis, Business Process, Integration, Requirements Gathering, Project Management, Analysis, Consulting, Requirements Analysis, Business Process..., Business Process..., Agile Methodologies, Management Consulting, Visio, Enterprise Software, Process Improvement, CMMI, Change Management, ERP, SAP, Leadership, Business Intelligence, IT Strategy
Education
Loyola University Chicago 1993 — 1997
B.B.A., Finance
HCSC 2007 - Present
ABN-AMRO Services Company 1995 - 2005
Northern Trust 1993 - 1995
UNOCAL 1980 - 1992
Education
Loyola University Chicago
BS, Biology
Astellas Pharma US January 2015 - Present
HCSC September 2011 - December 2014
SXC Health Solutions January 2010 - September 2011
ArcWW August 2006 - January 2010
Skills
SAS, Predictive Modeling, Data Analysis, Data Mining, Analytics, Statistics, Predictive Analytics, SQL, Logistic Regression, Statistical Modeling, SAS/SQL, Statistical Programming, Forecasting
Education
DePaul University
MS , Mathematical Statistics and Probability
IBM October 2011 - Present
First Tennessee Bank June 2011 - October 2011
Bank of America January 2011 - June 2011
Computer Sciences Corporation July 2010 - January 2011
Blue Cross and Blue Shield Association March 2010 - July 2010
CNA Insurance March 1998 - August 2009
Comdisco August 1997 - March 1998
Quill November 1996 - August 1997
CCC Information Services December 1994 - April 1997
HCSC May 1991 - December 1994
Skills
Data Warehousing, Enterprise Architecture, Enterprise Data Modeling, Data Modeling, Data Architecture, Business Intelligence, TOGAF, Data Management, Information Management, Architecture, Data Integration, Oracle, Master Data Management, Solution Architecture, ETL, Architectures, Enterprise Software, SDLC
Education
DeVry University
BS
Loyola University Chicago Stritch School of Medicine
Loyola University of Chicago
ULTA Beauty March 2014 - Present
IRI July 2013 - March 2014
Newedge December 2011 - July 2013
Newedge August 2010 - December 2011
Northern Trust 2006 - September 2010
HCSC 1997 - 2006
Skills
Storage, Enterprise Architecture, Data Center, Enterprise Storage, Virtualization, NetApp, Brocade, SAN, Storage Virtualization, VMware, Replication, Server Architecture, Storage Management, Deduplication, ITIL, Storage Architecture, Cisco Technologies, Windows Server, Troubleshooting, Servers, AIX, IT Management, Enterprise Software, Fibre Channel, NAS, EMC Storage, Storage Area Networks
Education
University of Illinois at Chicago 1994 — 1997
BS, Information Decision Sciences
Indiana University-Purdue University at Fort Wayne 1987 — 1989
Mathematics Teacher Education
University of Illinois Medical Center May 1999 - September 2007
Unversity of Illinois Medical Center 1999 - 2007
HCSC April 1998 - May 1999
Blue Cross Blue Shield Of Illinois 1998 - 1999
McKesson January 1995 - April 1998
Education
Eastern Michigan University 1990 — 1994
BS, Health Care Administration
HCSC Senior ManagerBlue Cross Blue Shield of Illinois2004 - Present
Education
Indiana University Bloomington 1982 — 2007
MS, Mathematics
HCSC Master Specialist Desktop EngineeringHCSCMarch 2003 - Present
Health Care Service Corporation 2002 - Present
Tek Systems November 2002 - March 2003
Forensic Risk Alliance September 2001 - September 2002
Forensic Risk Alliance 2001 - 2002
Kaiser Permanente January 2000 - August 2001
Price Waterhouse Coopers August 1998 - November 1999
Nestle USA January 1995 - August 1998
Nestle USA January 1994 - January 1995
Skills
XP, Active Directory, Citrix Xendesktop, Windows 7, Citrix, Visual Basic, Technical Support, Access, Hardware, Troubleshooting, Writing, Symantec Endpoint..., SharePoint, Data Center, Disaster Recovery, Leadership, VBScript, Windows XP, Software Documentation, Process Improvement, Project Management, Vendor Management, Business Analysis, Management, Windows, Integration
Education
Lehigh University 1984 — 1986
Engineering
McBurney School
HCSC December 1985 - Present
Skills
Underwriting, Health Insurance, Insurance, Claim, Employee Benefits, Customer Service, Call Centers, Leadership, Medicare, Process Improvement, Managed Care, Health Savings Accounts, Brokers, Life Insurance, Disability Insurance, Strategic Planning
Education
Lewis University 1981 — 1984
BA, Liberal Arts & Mathematics
Joliet Junior College 1979 — 1981
AAS, Mathematics
HCSC July 2013 - Present
Skills
ITIL v3 Foundations..., Vendor Management, Disaster Recovery, IT Strategy, Data Center, IT Management, ITIL
Education
Lewis University 1996 — 1999
Bachelor of Arts (B.A.), Business Administration and Management, General, High Honors
HCSC April 1999 - Present
BSI September 1990 - April 1999
INTERNATIONAL hARVESTER REGIONAL OFFICE May 1975 - July 1980
Education
St. Ambrose University 1975 — 1976
MBA
Eastern Illinois University 1971 — 1974
BS in Education, Physical Education, Health, Industrial Technology
HCSC January 2010 - Present
Education
Illinois State University 1984 — 1988
BS, Computer Science
HDMS June 2007 - Present
Health Data Management Solutions 2007 - Present
Health Data Management Solutions (HDMS) 2007 - Present
Aon Hewitt April 2005 - June 2007
Safeway June 2003 - April 2005
HCSC 1972 - 2000
Skills
Requirements Gathering, SAS, Business Intelligence, Analytics, Informatics, ETL, Data Analysis, PL/SQL, Business Analysis, HIPAA, HTML, Visio, Healthcare Information..., Unix Shell Scripting, Data Warehousing, IT Strategy, SDLC, Healthcare, Process Improvement, Systems Analysis, XML, Database Design, SharePoint, Software Project..., Data Modeling, Disaster Recovery, Java, Unix
Education
Dominican University 1982 — 1985
Bachelor of Business Administration (B.B.A.), Business / German
Elmhurst College 1980 — 1982
Associate's degree, Business Administration
HCSC December 2013 - Present
BMA Management, Ltd. August 2009 - November 2013
American Invsco 2005 - 2009
CB Richard Ellis 2000 - 2004
Prime Group Realty Trust 1998 - 2000
Skills
Financial Reporting, Accounts Payable, Financial Accounting, Accounting, GAAP, General Ledger, Financial Analysis, SEC filings, Account Reconciliation, Accounts Receivable, Accruals, Real Estate, Consolidation, Variance Analysis, Project Accounting, Cost Accounting, Cash Flow, Managerial Finance, Cash Flow Forecasting, Fixed Assets, Revenue Recognition, Tax, PowerPoint, Budgets, Payroll, Sarbanes-Oxley Act, Bank Reconciliation, Microsoft Word, Invoicing, Auditing, Forecasting, Management
Education
Kenwood Academy High School
Loyola University Chicago
Business Administration, Accounting
HCSC May 1993 - Present
Skills
PMO, Disaster Recovery, IT Management, Strategic Planning, Health Insurance, Customer Service, Account Management, Sales, Team Building, Training
Education
Illinois College 1981 — 1985
B.S., Economics & Business Administration
BlueCross Blue Shield of Illinois June 2014 - Present
HCSC 2011 - June 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2010 - June 2014
Unicare March 2008 - January 2010
Wellpoint/Unicare Insurance March 2008 - January 2010
Destiny Health August 2005 - March 2008
Destiny Health Insurance August 2005 - March 2008
Edward Hospital April 2005 - August 2005
University of Chicago October 2003 - September 2004
The University of Chicago Hospitals October 2003 - September 2004
Skills
Managed Care, Healthcare, Utilization Management, Disease Management, Nursing, Health Insurance, JCAHO, HEDIS, Medicare, Leadership, Healthcare Management, Hospitals, HIPAA, Medicaid, Strategic Planning, Healthcare Information..., Case Managment, Healthcare Industry, Case Management
Education
NCPT 2000 — 2001
Certification, Law
University of Georgia School of Law 1999 — 2000
Paralegal, Medical Law
Lewis University 1988 — 1991
BSN, Nursing
Lewis University 1986 — 1989
Bachelor of Science, Nursing
St Joseph Med Ctr School of Nursing 1981 — 1984
Diploma, Nursing
St. Joseph Medical Center School of Nursing 1981 — 1984
Diploma, Nursing
HCSC October 2013 - Present
Health Care Service Corporation February 2011 - Present
HCSC February 2011 - October 2013
HCSC BCBS of IL-NM-OK-TX 2006 - January 2011
Health Care Service Corp 2006 - January 2011
Blue Cross Blue Shield Association 1986 - 2006
Skills
Insurance, Health Insurance, Business Analysis, HIPAA, Analysis, Business Process, Process Improvement, Healthcare Management, Healthcare Consulting, Program Management, Data Analysis, Requirements Gathering, SDLC, Healthcare, Visio
Education
Academy for Healthcare Management 2013 — 2013
Professional, Academy for Healthcare Management (PAHM) designation, Healthcare
DePaul University 1995 — 2002
BA, Business and Product Development
HCSC April 2004 - Present
Skills
Health Insurance, Healthcare, HIPAA, Managed Care, Medicare
Education
Governors State University
HCSC April 2013 - Present
Skills
Vendor Management, SDLC, Insurance, Change Management, Health Insurance, Requirements Gathering, Business Analysis, Project Management, Leadership, Process Improvement, Call Centers, Risk Management, Program Management, Business Process..., Business Intelligence, Project Portfolio..., Business Process, Requirements Analysis, IT Strategy, Software Project..., Visio, Project Delivery, Execution Management...
Education
Eastern Illinois University 1995 — 1999
BA, Psychology/Sociology
HCSC March 2007 - Present
Skills
SDLC, Insurance, Call Centers, Process Improvement, Visio, Vendor Management, Analysis, Health Insurance, Business Analysis, HIPAA
Education
Eastern Illinois University
NMIMT
HCSC May 2009 - Present
Verizon Business 2006 - 2008
FedEx Services 2005 - 2006
SBC 2004 - 2005
MCI/WorldCom 2000 - 2004
Skills
Software Development, Java Enterprise Edition, SDLC, DB2, Enterprise Architecture, Struts, Agile Methodologies, SQL, XML, Requirements Analysis, Java, Scrum, Web Services, Hibernate, Spring, JUnit, Troubleshooting, Eclipse, Unix, JSP, JavaScript, Tomcat, Ant, Maven, CVS, HTML, Databases, Oracle, UML, CSS, Systems Analysis, Business Analysis, ClearCase, Websphere, Dojo
Education
Langston University 1997 — 2000
BS, Management Information Systems
HCSC March 2011 - Present
Life Fitness 2006 - 2010
Cintas November 2005 - June 2006
Peoples Energy 1990 - 2004
Education
Loyola University Chicago 1990 — 1995
BA
HCSC March 2007 - Present
Education
DeVry University
HCSC January 1998 - Present
Skills
Health Insurance, Managed Care, Insurance, Sales, Marketing Strategy, Employee Benefits, Strategic Planning, Underwriting, Disability Insurance, Health Savings Accounts, Medicare, Sales Management, Account Management, Brokers
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1977 — 1982
MBA, Marketing / Management
HCSC July 2010 - May 2013
CIGNA Group Insurance 2004 - 2008
Skills
Customer Service, Research, Microsoft Office, Data Analysis, Public Speaking, Editing, Staff Development, Nonprofits, Teaching, Event Planning, Microsoft Excel, Higher Education, Training, Social Networking, Social Media, Software Documentation, Coaching, Outlook, PowerPoint, Project Management, Leadership, Microsoft Word, Organizational..., Process Improvement
Education
Wilkes University 2005 — 2007
Master of Arts (M.A.), Creative Writing
Keystone College
B.A., Communications
Intel July 2013 - Present
Xtremeinsights May 2012 - July 2013
Hewlett Packard's Information Management Practice April 2007 - May 2012
Cigna January 2012 - April 2012
Citibank June 2011 - January 2012
Time Warner Cable September 2009 - June 2011
Bancolombia May 2009 - September 2009
The Advisory Board Company September 2008 - May 2009
HCSC August 2007 - September 2008
ACE Insurance December 2006 - August 2007
Skills
Erwin, Data Warehouse..., Datastage, ETL, Informatica, Data Integration, Data Marts, Data Modeling, Data Warehousing, Master Data Management, Dimensional Modeling, OLAP, Data Quality, Business Intelligence, Enterprise Architecture, Teradata, Data Governance, DB2, Architecture, Analytics, Netezza, Hadoop, Information Management, SSIS, Solution Architecture, Big Data, Integration, Apache Pig, Hive, SDLC, Database Design, Unix Shell Scripting, Business Objects, Unix, Data Migration, SOA, Performance Tuning, PL/SQL, Oracle, Business Intelligence..., Requirements Gathering, Sybase, Shell Scripting, SSRS, Data Architecture, AIX, Requirements Analysis, Ab Initio, Architectures
Education
University of Central Florida 1989 — 1990
Bachelor of Science (BSc), Computer Science, 3.7
Florida International University 1983 — 1988
Computer Science
HCSC February 2006 - Present
Education
Eastern Illinois University
BA
Cerebral Palsy of Massachusetts September 2014 - Present
Operation ABLE July 2013 - February 2014
Generations Incorporated May 2013 - June 2013
Kelly Services August 2002 - September 2009
HCSC March 2006 - December 2008
Proof Perfect Enterprise October 1999 - April 2002
Innovative Training Solutions June 2000 - August 2000
Bank One November 1996 - September 1999
First National Bank of Chicago June 1989 - November 1996
Roxbury Community College April 1983 - February 1986
Skills
Meeting facilitation, Budget Forecasts, Copy Editing, Budget Monitoring, Teaching, Technical Documentation, Vendor Management Skills, Screening Resumes, Workshop Facilitation, Grant Writing, Training, Management, Fundraising, Project Management, Marketing, Vendor Management, Nonprofits, Customer Service, Public Speaking, Leadership, Interviews
Education
Duke University 1974 — 1978
BA, English
Phillips Academy 1971 — 1974
HCSC 2007 - Present
Education
Elmhurst College 1985 — 1988
BS Finance / BS Economics
HCSC 2007 - Present
Skills
Access, Change Management, Customer Service
Education
Booker T. Washington High School
Jackson State University
Bachelor of Science (B.S.), Chemistry
HCSC 2006 - Present
Blue Cross and Blue Shield 2006 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2006 - Present
Coventry Health Care 1992 - 2006
Skills
SDLC, Vendor Management, SQL, Business Analysis
Education
Illinois State University 1979 — 1984
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management
HCSC September 1994 - Present
Health Care Service Corporation (Blue Cross Blue Shield of IL, TX, NM, OK) 1994 - Present
Education
Loyola University Chicago 1977 — 1980
English, English, Math, Philosophy
Quigley North
Blue Cross and Blue Shield of Illinois October 2012 - Present
Blue Cross and Blue Shield of Illinois June 2012 - October 2012
HCSC December 2011 - June 2012
Education
Eastern Illinois University
HCSC July 2011 - Present
Indiana Family and Social Service Administration July 2009 - June 2011
Indiana Dept of Workforce Development March 2009 - July 2009
Higher Standards Holding Co May 2003 - March 2009
Mariah Grace Elder Care September 1992 - January 2003
Education
Huntington College 1974 — 1976
Associate of Arts (A.A.), Administrative Assistant and Secretarial Science, General
HCSC 2006 - 2012
Education
Lewis and Clark Community College 1994 — 1998
Associate's degree, Business Administration and Management, General
Retail Properties of America, Inc. March 2014 - Present
RR Donnelley January 2013 - March 2014
HCSC June 2010 - January 2013
CORPTAX, Inc. September 2009 - June 2010
Ernst & Young September 2007 - December 2008
Skills
Accounting, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, Financial Reporting
Education
DePaul University 2004 — 2007
Bachelor of Science in Accounting, Accounting
HCSC February 2015 - Present
Education
Eastern Illinois University 1981 — 1985
Bachelor's degree, Personnel Managements, minor in Economics
Village of Westmont September 2004 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 1972 - March 2009
HCSC 1972 - 2009
U.S. Army October 1968 - October 1971
Skills
Certified Fire & Police..., Employee Training, Police, Management, Policy
Education
Loyola University of Chicago 1964 — 1968
Bachelor of Business Administration (BBA), Marketing, 2.8
HCSC September 2012 - September 2014
Skills
Access, Microsoft Excel, Data Entry, Nonprofits, Windows, Clinical Research, Healthcare, Microsoft Office, Healthcare Management, Leadership, Team Leadership, Strategic Planning, Customer Service, Teaching, Public Health, Event Planning, Public Speaking, Public Relations, Outlook, Nursing, Data Analysis, Microsoft Word, Project Management, English, Editing, Statistics, Social Media, Research, Teamwork, PowerPoint, Medical Terminology, Community Outreach, Cpr Certified, Hospitals, Time Management, Molecular Biology, Administrative..., Accounting, HIPAA, Critical Thinking, Administration, Analysis, Software Documentation, Psychology
Education
Kirkwood Community College 2012 — 2015