Insight Communications
Industry: Advertising company
DescriptionInsight Communications Limited is one of the largest advertising agencies in Nigeria and West Africa. It is wholly owned by the Troyka Group. The company was affiliated with the Grey Group EMEA for several years, but is now a member of the Publicis Group. Founded: 1979 Headquarters: Ikeja, Nigeria Founders: Biodun Shobanjo, Jimi Awosika Parent organization: TROYKA Holdings Limited Key people: Biodun Shobanjo, Feyi Olubodun
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Insight Communications Employees
Time Warner Cable July 2015 - Present
Time Warner Cable October 2013 - July 2015
Time Warner Cable May 2013 - September 2013
Time Warner Cable/Insight Communications March 2012 - May 2013
Insight Communications November 2011 - March 2012
Insight Communications November 2009 - November 2011
Charter Communications October 2007 - March 2009
Charter Communications June 2006 - October 2007
Charter Communications March 2006 - June 2006
Sam Swope Auto January 2005 - March 2006
Skills
Computer Network..., VoIP, Telephony, Cabling, IP, Technical Support, Wireless, LAN-WAN, RIP, Optical Fiber, Cisco Routers, Cisco IOS, Troubleshooting, TCP/IP, Fiber Optics, WAN, Security, Cisco Technologies, SIP, DNS, Telecommunications, Network Engineering, Ethernet, Network Design, Routers, CCNA, BGP, MPLS, OSPF, Broadband, Switches, TDM, DOCSIS, Networking, Metro Ethernet, Routing, T1, VPN, Network Architecture, Cable Television, Internet Services, BMC Remedy, Data Center, Call Centers, Wireless Networking, SNMP, Cable Modems, Network Security, Network Administration, DHCP
Education
Sullivan University
CompuCom August 2013 - Present
CompuCom August 2011 - August 2013
CompuCom August 2010 - August 2011
Charter Communications February 2009 - August 2010
Industrial Kiln & Dryer Group January 2006 - September 2008
Insight Communications September 2004 - January 2006
Skills
ITIL Process..., Microsoft Office, Impact 360, Active Directory, IDM, IAM, Call center start-up, Management, SLA, Project Management
Education
Sullivan University 2004 — 2006
Computer Programming
South Oldham High School 1999 — 2003
Tribune Broadcasting December 2012 - Present
NRS Media November 2011 - December 2012
Tribune Interactive October 2010 - April 2011
Comcast Spotlight January 2008 - June 2009
Insight Communications September 2003 - December 2007
The WB Television Network June 1999 - September 2003
WorldNow April 1997 - May 1999
Federal Broadcasting Co January 1994 - April 1997
CNY Central (WSTM NBC-3/WTVH CBS-5/WSTQ CW-6) October 1992 - December 1994
WLUC-TV6 January 1988 - December 1992
Skills
Negotiation, Sales Management, Digital Media, New Business Development, Sales Presentations, Social Media Marketing, Budgets, P&L Responsibility, Strategy, Advertising, Sales, Leadership, Training, Online Advertising, P&L Management, Start-ups, Customer Service, Management, Television, Selling, Business Development, Advertising Sales, Broadcast, Marketing, Sales Process, Sales Operations, Strategic Partnerships, Business Planning, Team Leadership
Education
University of Florida
BA, Political Science
Humana July 2013 - Present
Humana July 2012 - July 2013
Southern Graphic Systems January 2008 - July 2012
General Electric 2005 - 2008
Insight Communications 2004 - 2006
Charter Communications 2002 - 2004
Regional Airport Authority 2000 - 2002
Skills
Software Documentation, Troubleshooting, Windows Server, VPN, Active Directory, Databases, Security, Microsoft Exchange, System Administration, Computer Security, Business Analysis, Microsoft Dynamics, Application Security, Windows Server 2003, SQL, Hardware Installation, SQL administration, Exchange 2010, Axapta, IBM Tivoli, SailPoint, Tivoli Identity Manager
Education
Sullivan University 2000 — 2007
ASIT, Information Technology
Sullivan University 2000 — 2007
ASCS, Computer Science (Programming)
Sullivan University 2000 — 2007
Technical, Internet / Intranet Design
Sullivan University 2000 — 2007
Technical Diploma, Microsoft Security Engineer, 4.0
Charter Communications May 2015 - Present
Charter Communications July 2013 - May 2015
Cablevision November 2011 - June 2013
Insight Communications January 2010 - November 2011
Insight communications June 2005 - July 2010
Insight Communications March 2004 - June 2006
Skills
DOCSIS, VoIP, Computer Network..., MPLS, Broadband, Cisco Technologies, IP, Telephony, TDM, Telecommunications, OSPF, Routing, Cisco IOS, Switches, Routers, Network Engineering, Network Design, Metro Ethernet, SIP, HSRP, Networking, Troubleshooting, CMTS
Education
Sullivan University 2005 — 2006
Telecommunications
Time Warner Cable February 2013 - Present
Time Warner Cable March 2012 - January 2013
Insight Communications October 2010 - February 2012
Insight Communications July 2008 - October 2010
Galt House Hotel & Suites June 2007 - May 2008
Skills
Microsoft Office, Call Center, Excels, Telecommunications, Call Centers, Customer Retention, Conflict Resolution, ICOMS, Management, Customer Acquisition, Food Service, Forecasting, PeopleSoft, SharePoint, Avaya, Inventory Management, Aspect, Empower, Customer Service, Customer Experience
Education
Sullivan University 2007 — 2014
Bachelor's Degree, Business Management
Health Care Logistics February 2012 - July 2013
Insight Communications August 2011 - February 2012
McGraw-Hill Education June 2010 - August 2010
Skills
Sculpture, Drawing, Art Glass, Lost Wax Casting, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Account Management
Education
The Ohio State University 2007 — 2011
Bachelor of Fine Arts (BFA), Glass
Farm Credit Mid-America August 2014 - Present
Farm Credit Mid-America September 2011 - August 2014
Insight Communications April 2007 - August 2011
Skills
Computer Operating..., Computer Hardware (CPU,..., Computer Software (All..., Microsoft Office Suite, Programing Language..., Fluent in Croatian,..., Microsoft Excel, Troubleshooting, Microsoft Office, Call Centers, Customer Satisfaction, Customer Service, Technical Support, Sales, Operating Systems, Windows 7, TCP/IP, Program Management, System Administration, Windows, Software Documentation, Hardware
Education
Sullivan University 2009 — 2012
Master of Science, Managing Information Technology
Sullivan University 2005 — 2009
Bachelors of Science, Information Technology
Service Express, Inc. June 2011 - Present
Taul Solutions December 2009 - June 2011
UPS January 2010 - April 2010
Insight Communications August 2009 - December 2009
Old Spaghetti Factory April 2009 - August 2009
Olive Garden January 2007 - April 2009
Christ Community Church May 2007 - August 2007
Skills
Customer Satisfaction, Storage, Customer Service, Networking, Leadership, Wireless Networking, Software Installation, Computer Hardware, Troubleshooting, Servers, VoIP, HP, Program Management, Hardware, Windows Server, Windows, Team Leadership, Technical Support, Team Building, Virtualization, Data Center, Microsoft Office, Account Management, Printers, System Administration, Windows 7, Communication, Disaster Recovery
Education
Union University 2004 — 2008
B.A., Bibilcal Studies and Psychology
Humana June 2011 - Present
Sullivan University June 2013 - August 2013
Adecco Employment Services May 2011 - May 2011
Insight Communications April 2011 - May 2011
GSI Commerce September 2010 - December 2010
Crescent Hill Books January 2009 - April 2010
TMP Worldwide August 2006 - October 2008
Kupper Parker Communications December 2003 - July 2006
Skills
Complex Project..., Full-cycle Recruiting, Graphic Design, Website Management, Communication, Excel, Customer Service, Word, Team Leadership, Microsoft Office, PowerPoint, Budgeting, Hiring, HRIS, Illustrator, Training, Employee Relations, Recruiting, Budgets, Interviews, Applicant Tracking..., Leadership, Microsoft Word, Talent Management, Onboarding, Workforce Planning, Human Resources, Talent Acquisition, Temporary Placement, New Hire Orientations, Team Building, Process Improvement, Coaching, Project Management, Employee Training, Leadership Development
Education
Sullivan University 2010 — 2011
Masters of Science, Human Resources Leadership
Western Kentucky University
Bachelors, Advertising/Marketing
Payment Alliance International July 2012 - Present
Insight Communications May 2011 - June 2012
Dean Dorton Allen Ford, PLLC November 2006 - May 2011
Skills
Accounting, Tax, Corporate Tax, Financial Statements, Financial Analysis, Income Tax, Financial Accounting, Tax Preparation, Tax Accounting, Tax Research, CPA, Sarbanes-Oxley Act, Fixed Assets, Microsoft Excel, Finance
Education
University of Dayton 2001 — 2005
Bachelor of Science, Accounting
Saint Xavier High School 1997 — 2001
Center for Quality People and Organizations, Inc. January 2013 - Present
Kentucky Transportation Center February 2011 - December 2012
HP Enterprise Services March 2009 - August 2010
Insight Communications September 2008 - February 2009
Southwestern Company April 2006 - January 2009
Skills
Blackberry OS, Microsoft Excel, Microsoft Word, Outlook, Microsoft Office, PowerPoint, Sales, Mediation, Interpersonal..., Human Factors, Time Management, Heuristic Evaluation, Cognitive Walkthrough, iOS, Ubuntu, Windows, Direct Sales, Technical Support, Technical Sales..., Assessment Center, Process Scheduler, Leadership, Cold Calling, Public Speaking
Education
University of Kentucky 2005 — 2012
B.A. Psychology, Psychology, 3.69
Schneider Electric May 2015 - Present
Triple E Partners December 2014 - May 2015
Wayfair December 2013 - December 2014
The E. W. Scripps Company November 2010 - December 2013
Humana May 2008 - February 2010
Kohl's Department Stores July 2007 - May 2008
Insight Communications 2006 - 2007
Skills
Onboarding, Employee Relations, Employee Benefits, Benefits Administration, HRIS, Recruiting, Human Resources, Talent Management, Performance Management, Applicant Tracking..., Employee Engagement, FMLA, College Recruiting, New Hire Orientations, Payroll, Talent Acquisition, PeopleSoft, ADP Payroll, Organizational..., Deferred Compensation
Education
Sullivan University 2003 — 2006
B.S., Human Resource Leadership
Elizabethtown Community College 2003 — 2004
Human Services
KentuckyOne Health June 2015 - Present
ZirMed August 2013 - June 2015
ZirMed June 2012 - August 2013
Norton Healthcare December 2011 - January 2012
Mercer Consulting October 2011 - December 2011
Insight Communications March 2007 - July 2011
Sojourn Community Church April 2007 - January 2008
Charter Communications October 2005 - January 2007
Skills
Troubleshooting, Call Center, Active Directory, Technical Support, VPN, VoIP, Software Installation, WAN, BMC Remedy, Blackberry, Laptops, Access, Testing, Process Improvement, Technical Writing, Software Documentation, Customer Service, Team Leadership, Visio, Business Analysis, Microsoft Office, Networking, Integration, Windows Server, Windows 7, Teamwork, Call Centers, Windows, Wireless Networking, Analysis, Crystal Reports, Telecommunications, Salesforce.com, Microsoft SQL Server, VMware, System Administration, Data Center, Project Management, Servers, Outlook, Customer Satisfaction, Linux, Microsoft Word, Microsoft Excel, Computer Hardware, Account Management, Quality Assurance, Disaster Recovery, SharePoint, Databases
Education
Sullivan University 2010 — 2012
Master, Business Administration
Sullivan University 2011 — 2012
Master, Information Systems
Sullivan University 2009 — 2010
Bachelor of Science, Business Administration, Finance Major
ITT Technical Institute 2002 — 2004
Associate Degree of Applied Science, Information Technology and Computer Networking Systems
Papa Johns August 2013 - Present
Unified Foodservice Purchasing Co-op October 2012 - August 2013
Insight Communications November 2009 - October 2012
GE October 2005 - November 2009
Western & Southern Financial Group May 2001 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Outlook, Windows, HTML, Hyperion Reports, PeopleSoft, Lawson General Ledger, Business Objects, Cognos, Oracle Applications, CICS, Management, Financial Analysis, Customer Service, Analysis, Leadership, Budgets, Project Planning
Education
University of Kentucky 1995 — 1999
Bachelor of Business Administration (BBA)
Kentucky Horse Racing Commission April 2013 - Present
Mighty Auto Parts of the Bluegrass January 2010 - January 2013
Insight Communications 2008 - 2010
Lansdowne Signature Club January 2007 - May 2008
ESPN 2007 - 2007
CSTV 2007 - 2007
Right Place Media 2007 - 2007
ESPN 2006 - 2006
Skills
Marketing, Advertising, Social Media, Market Research, Sales, Event Management, Budgets, Account Management, Sales Management, Marketing Strategy, New Business Development, B2B, Marketing Communications, Team Building, Media Planning, Management
Education
University of Kentucky 2004 — 2008
Bachelor's degree, Integrated Strategic Communication
CenturyLink May 2015 - Present
Rainbow Design Services, Inc. June 2013 - May 2015
Time Warner Cable March 2012 - June 2013
Insight Communications July 2011 - January 2013
Insight Communications July 2010 - July 2011
Insight Communications June 2007 - July 2010
US Navy 2002 - 2010
MVD Communications August 2002 - October 2005
AT&T October 2000 - August 2002
Lucent Technologies February 1997 - October 2000
Skills
Technical Leadership, Team Building, Network Design, Broadband, Network Engineering, SIP, Ethernet, Metro Ethernet, IP, Switches, LAN-WAN, Fiber Optics, Cabling, WAN, Cisco Technologies, Routing, Troubleshooting, Wireless Networking, Routers, Wireless, Network Architecture, DWDM, SDH, TCP/IP, Call Centers, DOCSIS, OSPF, Unified Communications, Telecommunications..., FCC, R&D, Performance Testing, OCn, SONET, Technical Standards, Global..., Regression Testing, Telecommunications, Telephony, VoIP, MPLS
Education
University of Colorado at Boulder
Master of Engineering (M.Eng.)
University of Louisville
BA, Liberal Arts and Sciences/Liberal Studies (Chem and Bio)
St Xavier High School
Ametek June 2012 - Present
Recruiting Services International / RSI March 2012 - June 2012
Insight Communications August 2009 - March 2012
Diebold July 1984 - December 2008
Diebold January 2002 - April 2006
Diebold January 1993 - December 2001
Diebold January 1993 - December 1994
Skills
Executive Coaching, Employee Relations, Performance Management, Organizational..., Talent Management, Job Analysis, Recruiting, Legal Compliance, Succession Planning, Mergers, Leadership Development, Mergers & Acquisitions, Leadership, Workforce Planning, Human Resources, Onboarding, Applicant Tracking..., College Recruiting, HRIS, Strategic Planning, Talent Acquisition, Management, Training, Strategy, Personnel Management, Program Management, Organizational Design, Change Management, Coaching, Deferred Compensation, Hiring, Employee Engagement, HR Policies, Executive Search, Benefits Administration, Employee Benefits, Policy, Executive Management, Labor Relations, New Hire Orientations, Employee Training, FMLA, Business Development, Interviews, Staff Development, Technical Recruiting, Career Development, Compensation & Benefit, Culture Change, Sourcing
Education
The University of Akron 1976 — 1980
BS, Psychology
National Hemophilia Foundation June 2012 - Present
Time Warner Cable March 2012 - May 2012
Insight Communications August 2006 - March 2012
Robert Half Technology March 2005 - August 2006
Sapient January 1999 - January 2002
Skills
Cisco IOS, Linux, Windows, CAPM, PMBOK, Mac OS, TCP/IP, Active Directory, BGP, RIP, EIGRP, OSPF, ISIS, VLAN, IPv6, IPSec, ITIL, CCNA, DNS, DHCP, SMTP, SNMP, ARP, Network Design, Network Security, Routing, Switches, Social Media, Data Communication, Internet, Android, Cloud Computing, Virtualization
Education
Touro College 2008 — 2010
Master of Science, Information Systems
New York City College of Technology
Bachelor of Science, Telecommunications
New York City College of Technology
Associates of Applied Science, Electrical Engineering Technology
University of Pennsylvania June 2014 - August 2014
Enzymology Lab, BBMB, Iowa State University June 2013 - August 2013
University of Vermont May 2012 - July 2012
Sistema Universitario Ana G. Méndez (SUAGM) August 2011 - May 2012
Insight Communications July 2011 - July 2011
Cadbury Adams June 2010 - June 2010
Skills
Kinetic Modeling, Enzyme Kinetics, Fluorescence..., Antibodies, Protein Chemistry, Proteomics, Western Blotting, Cell, Enzyme Assays, SDS-PAGE, Characterization, Bioinformatics, Tissue Culture, Cell Culture, DNA extraction, Cell Biology, Bacterial Transformation, Transfection, Spectroscopy, Protein Assays, Gel Electrophoresis, Enzymes, Biochemistry, Affinity Chromatography, Protein Expression, Protein Purification, Agarose Gel..., Immunoprecipitation, Column Chromatography, DNA, RT-PCR, DNA sequencing, PCR, Primer Design, Cell Signaling, Flow Cytometry, Molecular
Education
Universidad Metropolitana 2012 — 2016
Bachelor of Science (BS), Cell/Cellular and Molecular Biology, 4.0/4.0
West IP Communications April 2014 - Present
Peak 10 March 2012 - April 2014
Insight Communications September 2008 - March 2012
Skills
Network Administration, Server Administration, Database Administration, Windows & Mac operating..., Cisco Technologies, Citrix, Linux, Troubleshooting, Data Center, Switches, Servers, Hardware, Security, Networking, Routers, Technical Support, Telecommunications, Call Centers, Information Technology, Managed Services
Education
Sullivan University 2005 — 2006
Certifications Course, Cisco Networking Academy
Sullivan University 2004 — 2005
Certifications Course, Microsoft Learning Academy
jcpenney June 2014 - Present
jcpenney December 2013 - June 2014
jcpenney October 2012 - December 2013
jcpenney April 2012 - October 2012
Insight Communications November 2009 - January 2012
Skills
Call Centers, Customer Experience, Telecommunications, Customer Satisfaction, Telephony, Broadband, Customer Retention, VoIP, Troubleshooting, Workforce Management, Customer Service, Team Leadership, Wireless, Process Improvement, Technical Support, Vendor Management, Team Building, Computer Network..., Account Management, Software Documentation, Hiring, Onboarding, Forecasting, Leadership, Project Management, Management, Performance Management, Training, Employee Relations, Coaching, Operations Management
Education
The Ohio State University
Bachelor's degree, Computer Science
Charter Communications August 2013 - Present
Time Warner Cable February 2012 - August 2012
Insight Communications December 2000 - February 2012
Time Warner Cable 1998 - 2000
Spencer Theater for Performing Arts December 1996 - March 1998
Skills
Customer Experience, Telecommunications, Call Center, Call Centers, Operations Management, Telephony, Sales, Customer Satisfaction, Account Management, Direct Sales, Marketing, Marketing Strategy, Cross-functional Team..., Customer Retention, Integrated Marketing, Marketing Communications, Product Marketing, Leadership, Customer Insight, Strategy, Management, Competitive Analysis, Product Development, Social Media, Process Improvement, Salesforce.com, CRM, Copywriting, Strategic Partnerships, Product Management
Education
The University of Texas at Austin
Bachelor of Sciences, Communications - Advertising
The University of Texas at Austin
Bachelor of Fine Arts, Illustration/Graphic Design
Time Warner Cable August 2011 - Present
Insight Communications April 2005 - August 2011
Downtown Evansville Inc. May 2001 - July 2003
Skills
Product Development, HRIS, Call Center, Telecommunications, Customer Experience, Customer Satisfaction, Customer Retention, Direct Sales, Internal & External..., Account Management, Team Building, Cold Calling, VoIP, Sales Management, Customer Service, Cable Television, Team Leadership, Marketing Strategy, Marketing Communications, Public Relations, Operations Management
Education
University of Evansville 1999 — 2003
Bachelor of Science, Marketing and Communications
Comcast Business April 2013 - Present
Comcast Business March 2011 - April 2013
Comcast Business November 2007 - March 2011
USAF - Illinois Air National Guard March 2002 - March 2008
Insight Communications October 2005 - April 2007
Insight Communications April 2005 - September 2005
MidWest Cellular July 2002 - February 2005
Skills
Telecommunications, Telecommunications Sales, MSO, Cable, Telephony, Internet, Phone Sales, IP Phones, VoIP, Hosted VoIP, Hosted Solutions, SIP Trunking, SIP, POTS, Unified Communications, Business Communications, Sales Management, Salesforce.com, Cold Calling, Referrals, Broadband, Account Management, Solutions Marketing, General Awesomeness, Networking, Direct Sales, Telemarketing, Management, Sales, Leadership, Business Development, Solution Selling, CRM, Marketing, Team Building
Education
University of Colorado Colorado Springs 2009 — 2011
Pursuing..., Business Administration
Lincoln Land Community College 2005 — 2007
Bus. Ad., Business
Marsh & McLennan Companies, Inc. December 2012 - Present
Marsh & McLennan Companies October 2009 - December 2012
Marsh & McLennan Companies February 2009 - October 2009
Marsh & McLennan Companies October 2007 - October 2009
Marsh & McLennan Companies August 2008 - February 2009
Insight Communications August 2007 - October 2007
Insight Communications May 2007 - August 2007
Insight Communications October 2006 - May 2007
Insight Communications August 2006 - October 2006
Lakeshore Staffing November 2005 - August 2006
Skills
Crystal Reports, Excel, CA Unicenter Service..., Troubleshooting, Customer Service, Call Center, Process Improvement, Microsoft Office, Access, Technical Writing, Outlook, Windows, Business Services, Call Centers, Technical Support, Teamwork, Service Desk, Windows 7, Eagle Scout, Management, Project Management, Leadership, Help Desk Support, Data Analysis, Training, System Administration, Analysis
Education
University of Kentucky 1995 — 1999
Bachelor of Arts, Cum Laude, Departmental Honors, Honors Program, English
Bellarmine College 1994 — 1995
Trinity High School 1994 — 1995
High School Diploma
W. A. Berry High School 1991 — 1994
Time Warner Cable July 2010 - Present
Insight Communications July 2010 - March 2012
P&R Communications April 2008 - July 2010
Time Warner Cable April 2006 - March 2008
Time Warner Cable Business Class December 2000 - March 2006
Media One - Southern Ohio 1993 - 1999
Continental Cablevision 1987 - 1993
Skills
Sales, Customer Service, Call Centers, Telecommunications, Broadband, VoIP, Wireless, Team Building, Direct Sales, Leadership, Account Management, Vendor Management, Strategic Planning, Management, Customer Experience, Team Leadership, New Business Development, Telephony, Strategy, Business Development, Training, Project Management, Marketing Strategy, Managed Services
Education
University of Dayton 1993 — 1997
MPA, Public Administration
University of Dayton 1979 — 1982
BA, Broadcasting Communications
Time Warner Cable April 2013 - Present
Communicating Advice April 2008 - Present
Time Warner Cable March 2012 - April 2013
Insight Communications December 2010 - February 2012
TVBLOB USA June 2008 - September 2008
DynamicCity July 2002 - August 2007
WINfirst July 2000 - February 2002
ATT / Lucent January 1989 - May 2000
Skills
IPTV, VoIP, SDH, Contract Negotiation, DOCSIS, Start-ups, Network Architecture, Telecommunications, Product Management, Product Strategy, Product Development, Network Design, System Architecture, Broadband, Integration, Fiber Optics, VOD, Strategic Planning, Ethernet, Data Center, Business Development, Mobile Devices, Strategic Partnerships, IP, Cloud Computing, SaaS, TCP/IP, Management, Networking, Project Management, Wireless, Leadership, SIP, Optical Fiber, Telephony, System Deployment, Network Engineering
Education
University of Colorado Boulder 1983 — 1988
BS / MS, Electrical Engineering
Periódico Presencia July 2015 - Present
AIESEC Puerto Rico March 2015 - Present
Freelance Artist and Graphic Designer December 2013 - Present
Astrid Vélez & Alliances January 2015 - June 2015
Casiano Communications September 2013 - March 2014
Insight Communications November 2012 - January 2013
Skills
Graphic Design, InDesign, Adobe Creative Suite, Typography, Photography, Illustrator, Advertising, Graphics, Photo Editing, Posters, Logo Design, Image Manipulation, Photoshop, PowerPoint, Social Media, Dreamweaver, Corporate Identity, Mac
Education
Universidad de Puerto Rico 2010 — 2014
Bachelor of Arts (B.A.), Graphic Design
Universidad de Puerto Rico 2010 — 2014
Bachelor's degree, Graphic Design
Marathon Petroleum Corporation June 2015 - Present
Time Warner Cable August 2013 - August 2014
Time Warner Cable March 2012 - August 2013
Insight Communications October 2011 - March 2012
Insight Communications February 2008 - October 2011
Bearcreek Farms Country Resort May 2006 - January 2008
Skills
Broadband, VoIP, Telecommunications, Customer Service, PeopleSoft, Time Management, Kronos Timekeeping, Microsoft Office, Team Leadership, Team-oriented, Technical Leadership, Cable Television, Communication, Live Sound, Sound Design, Stage Lighting, Organization, ICOMS, Wireless Networking
Education
Jones NCTI 2009 — 2014
Master Technician
University of Findlay 2002 — 2006
Bachelor of Arts (BA), Theater Production and Design Technology
Freshwater Media Management, LLC January 2007 - Present
Sugar Bay Daylilies June 1998 - Present
Community Action Commission October 2009 - January 2011
Insight Communications August 1990 - December 2007
Adia Personnel Services February 1987 - July 1990
Skills
Marketing, Organizational..., Management, Strategic Leadership, Public Relations, Social Media, Public Speaking, Fundraising, Strategic Planning, Event Planning, Non-profits, Advertising, Social Networking, Team Building, Customer Service, Event Management, Coaching, Marketing Communications, Media Relations, Leadership Development, Change Management, Training, Strategy, Leadership, Video Production, Budgets, Brand Development, Recruiting, Sales, CRM, Entrepreneurship
Education
The Ohio State University 1977 — 1983
Bachelors of Arts Degree, English, Creative Writing
WORTHINGTON HIGH SCHOOL 1974 — 1977
Diploma, Creative Writing
CULVER MILITARY ACADEMY 1974 — 1976
Summer School Graduate, Class of 76
Musa! Creative 2010 - Present
Money Map Press 2013 - 2014
Avon Protection Systems February 2012 - June 2013
APGFCU March 2009 - February 2012
Insight Communications May 2008 - February 2009
NESOL Language School August 2007 - February 2009
Politechnic University August 2005 - February 2009
Project Administration and Management Services Inc June 2006 - July 2007
Skills
Digital Photography, Videography, Editing, Audio Engineering, Customer Service, Microsoft Office, Photoshop, Microsoft Excel, Pro Tools, After Effects, Microsoft Word, Spanish, Color Grading, Cubase/Nuendo, Digital Cinema, Adobe Creative Suite, Motion Graphics, Flash, Web Design, Advertising, Photography, InDesign, Illustrator, Creative Direction, Graphic Design, Post Production, Final Cut Pro, Video Production, Video Editing, Music, Dreamweaver
Education
Colegio de Ciencias y Artes de la Televisión 2007 — 2008
Sound Engineering
Universidad Politécnica de Puerto Rico 2006 — 2008
Mechanical Engineering
Cengage Learning October 2012 - Present
Insight Communications August 2010 - April 2012
Qvc Inc August 2009 - July 2010
Citigroup April 2007 - August 2008
Best Buy August 2006 - March 2007
Education
Union College 2005 — 2006
Diploma, Business Administration/ Communications
Enterprise Rent-A-Car February 2015 - Present
Donor Development Strategies July 2014 - July 2015
Donor Development Strategies LLC March 2012 - July 2014
Insight Communications August 2009 - June 2011
Skills
Marketing, Fundraising, Nonprofits, Community Outreach, Leadership, Public Speaking, Public Relations, Event Management, Training, Social Networking, Program Management, Grant Writing
Education
University of Evansville 2005 — 2009
Bachelor of Science, Business Administration
Harlaxton College 2007 — 2007
International Marketing & British Studies
Father Ryan High School 2000 — 2005
General Education
Insight Communications
Skills
Telecommunications, Optical Fiber, DOCSIS, VoIP, Broadband, Telephony, Troubleshooting, Process Improvement, Wireless, Cable Television, Team Building, Cabling, Cable Modems, Fiber Optics, T1, HFC, Ethernet, IP, IPTV
Education
University of Kentucky 1980 — 1981
Spartan Race, Inc. July 2013 - Present
New York Adventure Racing Association October 2005 - Present
Insight Communications May 2007 - July 2013
Jewish National Fund June 2001 - May 2007
Niehaus Ryan Wong July 1999 - June 2001
Skills
Event Planning, Marketing Communications, Social Media, Event Management, Social Media Marketing, Fundraising, Media Relations, Public Relations, Editing, Corporate Communications, Nonprofits, Strategic Planning, Direct Marketing, Online Marketing, Marketing Strategy, Team Building, Crisis Communications, Training, Project Management, Radio, Copywriting, Marketing, Public Speaking, Team Leadership, Advertising, Communication Skills, Managing Events, Team Management, Internal Communications, Press Releases, Strategic Communications, Trapeze
Education
The Ohio State University
B.A., Journalism
Insight Communications May 1994 - March 2010
Education
University of Kentucky
Bachelor of Arts, Telecommunications
Lennox International February 2013 - Present
University of Dallas May 2013 - August 2014
Ericsson April 2010 - January 2013
Ericsson April 2008 - April 2010
Aastra June 2007 - April 2008
Insight Communications December 2005 - November 2006
Aastra November 2004 - June 2005
Aastra September 2001 - November 2004
Aastra July 1999 - September 2001
PageMart, Inc August 1998 - July 1999
Skills
Process Improvement, Account Management, Supply Chain, Forecasting, Project Planning, Change Management, Purchasing, Analysis, Strategy, Consulting, Telecommunications, Vendor Management, Product Management, Supply Chain Management, Wireless, Cross-functional Team..., Team Leadership, Call Center, Operations Management, Program Management, Outsourcing, Sales Operations, Management, Call Centers, Integration, Logistics, Project Management, Strategic Sourcing
Education
University of Dallas 2001 — 2004
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management, 3.7
SUNY Albany 1994 — 1998
Bachelor of Arts (BA), Economics
Longwood Software, Inc. September 2006 - Present
Planet Discover January 2005 - September 2006
Insight Communications January 2003 - January 2005
Insight Communications January 1999 - January 2003
SocialNet Web InterActive, LLC January 1996 - January 2002
SCT Global Government Systems January 1997 - January 2000
Education
Thomas More College 2001 — 2004
Bachelor's Degree, Business Administration, Cum Laude
Time Warner Cable January 2014 - Present
Time Warner Cable March 2012 - January 2014
Insight Communications October 2011 - March 2012
Insight Communications October 2006 - March 2012
Insight Communications May 2006 - October 2006
General Motors January 2006 - May 2006
Insight Communications January 2004 - May 2006
Insight Communications June 2001 - January 2004
Skills
Customer Satisfaction, Call Center, Sales Management, Sales Operations, Marketing, Project Management, Customer Retention, Call Centers, Sales, Customer Service, Telephony, Telecommunications, Direct Sales, Customer Experience, Team Leadership, Cold Calling, Wireless, Broadband, Salesforce.com, Management, Product Management, Strategy, Leadership
Education
University of Kentucky
BBA, Marketing
University of Kentucky
BS, Public Relations
Hiregy August 2015 - Present
Hiregy February 2014 - August 2015
JB Goodwin Realtors April 2013 - November 2013
Comcast Spotlight Atlanta April 2010 - March 2013
Insight Communications June 2008 - July 2010
Kentucky Kernel August 2006 - December 2007
Doe Anderson May 2007 - August 2007
Skills
Advertising, Marketing, Sales, Interpersonal..., Competitive Intelligence, Social Media Marketing, Account Management, Media Planning, Online Advertising, Marketing Communications, Social Media, Digital Marketing, Marketing Strategy, Strategy, Competitive Analysis, Public Relations, Sales Management, Management, Online Marketing, New Business Development, Sales Operations, Integrated Marketing, Leadership, Creative Direction, Training
Education
University of Kentucky 2003 — 2007
Bachelor of Science, Integrated Strategic Communication; minor in Business
Louisville Male High School 1999 — 2003
GPA: 4.00/4.00
Sullivan College of Technology and Design September 2014 - March 2015
Peak Systems, Inc. October 2009 - February 2015
ITT Technical Institute September 2013 - September 2014
Insight Communications October 2012 - March 2013
Charter Communications September 2011 - March 2012
Shorty's LLC June 2006 - June 2011
Skills
Computer Repair, Ghosting, Help Desk Management, Laptops, Printers, Hardware, Troubleshooting, Supervisory Skills, Computer Hardware, Desktop Support, XP, Windows, Software Installation, Windows 7, Customer Service, Routers, HP, Outlook, Problem Solving, Microsoft Office, Customer Relations, Documentation, Call Center, Excel, HTML, Word, Visio, TCP/IP, DHCP, Firewalls, PowerPoint, Help Desk Support, Microsoft Excel, Software, Networking, VMware, SharePoint, Recruiting, Team Leadership, SQL, Microsoft Office 2007, Information Technology, iPhone, Customer Satisfaction, Active Directory, Web Development, Technical Support, Software Documentation, Windows Server, System Deployment
Education
Sullivan University 2013 — 2015
Master’s Degree, IT Management field. E-commerce, systems development, Web 2.0.
Sullivan University 2011 — 2013
B.S, Information Technology
Sullivan University 2009 — 2011
Associate of Science, Computer Information Technology
Insight Communications March 2012 - Present
Geek Squad June 2011 - March 2012
UPS January 2006 - January 2011
Skills
A+ Certified, Net+ Certified, Microsoft Certified, C++, JavaScript, Linksys Routers and...
Education
Sullivan University 2010 — 2012
Associates, Computer Network Administration
University of Louisville 2005 — 2010
Bachelor of Science, Business Management
Charter Communications December 2012 - Present
Insight Communications 2002 - 2011
Charter Communications 2001 - 2002
AT&T Broadband 1998 - 2001
TELE-COMMUNICATIONS, INC 1989 - 1998
Skills
Strategic Planning, Capital & Expense..., Process Management, Contract Negotiation, Internal talent..., cross functional team..., Disaster Recovery..., Quality Control..., OSHA compliance, FCC Reporting and...
Education
Linn Technical College 1980 — 1982
Associate of Electronics, Technology
University of Central Missouri
Time Warner Cable June 2012 - Present
Insight Communications July 2010 - June 2012
Motorola April 2000 - June 2010
Motorola 2000 - 2010
Motorola 2000 - 2010
Sea Ray Boats 1997 - 2000
Clayton County Police Department 1991 - 1997
United States Marine Corps 1986 - 1991
Skills
Managing Employees, Managing Projects, Project Management, Integration, Broadband, Leadership, Management, CRM, Product Management, Team Building, Team Leadership, Program Management, Cross-functional Team..., Telecommunications, Project Planning, Process Improvement, IP, Vendor Management, IPTV, Networking, Training, MS Project, Wireless, Ethernet, VOD, Data Center, Network Design, Troubleshooting, Product Marketing, Testing, Visio, Software Documentation, VoIP, Software Development, Customer Satisfaction, Human Resources, Network Engineering, Product Development, SDLC, Coaching, Computer Network..., Quality Assurance, Operations Management, Requirements Analysis, TCP/IP, Set Top Box, PMP, Six Sigma, Security, Mobile Devices
Education
The George Washington University 2007 — 2009
Masters Certification, Master Certification in Project Management Certification
Herzing College 1998 — 2000
A.S., Computer Science
Fred Pryor Advance Career Track Seminars
Net Literacy 2006 - Present
eCablevision 2001 - Present
Ivy Tech and other city colleges 2007 - 2011
ChannelSeek 1999 - 2000
Sprint/People's Choice TV 1994 - 1999
Insight Communications 1983 - 1994
Skills
Research, Strategic Planning, Start-ups, Customer Service, Entrepreneurship, Business Strategy, Public Speaking, Program Management, Business Planning, Strategic Leadership, Non-profits, Staff Development, Leadership, Nonprofits, Marketing Strategy, Marketing, Competitive Analysis, Management, Mergers & Acquisitions, Time Management, Sales, Government, Fundraising, Public Relations, Networking
Education
University of Utah 1974 — 1975
MBA, Marketing/Finance
United States Air Force Academy 1968 — 1972
BS, Far Eastern Studies
Laser Spine Institute September 2013 - Present
Capital One January 2012 - September 2013
Total Quality Logistics, Cincinnati March 2010 - August 2012
Harper Wealth Management June 2008 - February 2010
Insight Communications December 2006 - March 2008
PremierGarage Miami April 2006 - December 2006
Time Warner Cable August 1996 - March 2006
Skills
Public Speaking, Spanish translation, Strategic Planning, Cold Calling, Spanish, Negotiation, Forecasting, Budgets, Process Improvement, Leadership, Sales Management, Team Building, Account Management, Business Development, Customer Service, Direct Sales, Sales Presentations, Operations Management, Sales, Training, Recruiting, Sales Operations, Call Centers, Start-ups, Customer Satisfaction, Coaching, Telecommunications, Customer Retention, Human Resources
Education
Thomas More College 1996 — 1999
Bachelor, Business Administration
JM Bullion, Inc. September 2015 - Present
Pixoware Studio LLC 2010 - Present
NCS Technologies October 2013 - September 2015
Time Warner Cable (acquired Insight Communications) January 2012 - June 2013
NAMIC 2012 - 2013
Insight Communications June 2008 - December 2011
Insight Communications January 2005 - June 2008
SourceSuite Insight Interactive January 2003 - January 2005
IT Network, Inc June 2000 - January 2003
University of Oklahoma October 1998 - May 2000
Skills
E-commerce, SEO, Web Development, Product Management, Project Management, Strategy, SEM, User Experience, Software Development, Web Analytics, Interactive TV, Telecommunications, Leadership, Cross-channel Analytics, Management, Vendor Management, Big Data, Customer Self-Care, Call Deflection, Broadband, PHP, Google Analytics, Web Content Management, Digital Marketing, Software Project..., ASP.NET, Business Analysis, Portals, Web Strategy, Microsoft SQL Server, Marketing Strategy, Mobile Strategy, RedDot, Interactive Marketing..., High-traffic Portal, Servant Leadership, Urchin, Load Testing, Growing Revenue, Red Dot CMS, Mobile Devices, Consulting, Marketing, Integration, CSAT, Customer Self Service, Kana, Omniture, Digital Strategy, Start-ups
Education
Texas A&M University-Commerce 2007 — 2009
Master of Business Administration (M.B.A.), 3.84/4.00
University of Oklahoma - Price College of Business 1996 — 2000
Bachelor's Degree, Marketing & MIS
NAMIC Leadership Seminar
RWI Logistics, LLC December 2014 - Present
RWI Logistics, LLC October 2013 - December 2014
Insight Communications May 2008 - September 2011
5/3 July 2005 - July 2007
Skills
Management, Leadership, CRM, Sales, Cross-functional Team..., Sales Management, Customer Service, Business Development, Process Improvement, Telecommunications, Product Marketing, Business Strategy, Call Centers, Coaching, Project Management, Strategic Planning, Budgets, Logistics, Logistics Management, Distribution Center..., Warehousing, Information Technology, Change Management
Education
Thomas More College 2011 — 2012
MBA, Business
Thomas More College 1996 — 2000
BUA, Business, Marketing, Finance
Elder High School 1992 — 1996
Diploma, College Prep
Gulf Winds International August 2013 - Present
GE February 2012 - July 2013
Zappos Inc. June 2011 - July 2012
Insight Communications March 2011 - July 2011
Polar Products June 2010 - May 2011
Doe Anderson January 2011 - March 2011
Skills
Sales, Management, Customer Service, Social Media, Training, SEO, Marketing, Account Management, Microsoft Office, Marketing Strategy, Microsoft Excel, PowerPoint, Warehousing, Drayage, Import Export, Analysis, Leadership
Education
University of Dayton 2006 — 2010
BS, Marketing and Entrepreneurship
Hudson High School 2002 — 2006
Humana March 2015 - Present
Humana July 2013 - Present
Humana January 2012 - July 2013
GE September 2011 - January 2012
Insight Communications December 2009 - October 2011
Insight Communications April 2008 - December 2009
Insight Communications April 2008 - July 2009
Humana July 2007 - April 2008
Cox Communications 2002 - 2006
Crafted Computers March 2000 - April 2002
Education
University of Cincinnati 2015 — 2017
Master's degree
B.S. Computer Information Systems 2001 — 2003
Teleperformance, USA September 2014 - Present
Commons Community Pharmacy March 2013 - March 2014
Insight Communications July 2008 - January 2010
Norlight Communications April 2005 - February 2008
Network Telephone Corporation August 2000 - March 2005
Skills
Customer Satisfaction, Sales, Customer Service, Training, Marketing, Networking, Coaching, Market Planning, Workshop Facilitation, Telemarketing, Proposal Writing, Customer Support, Strategic Planning, Time Management, Management, Team Building, Call Centers, Account Management, Vendor Management, Telecommunications
Education
Sullivan University 2011 — 2013
Pharmacy Diploma, Pharmacy
University of Louisville 1994 — 1996
Communications
ANRO Inc. October 2012 - Present
East Coast Graphics July 2003 - November 2012
Avante on Main Street 2010 - 2012
Diamond Graphics Inc June 2000 - March 2009
Insight Communications May 1990 - July 2003
Insight Communications 1990 - 2003
East Coast Graphics July 1990 - February 1994
Skills
Project Management, Graphic Design, Adobe Creative Suite, Adobe Acrobat, Brochures, Direct Mail, Variable Data Printing, Digital Printing, Proof, Account Management, Image Manipulation, Typography, Print Management, Vendor Relationships, Graphic Arts, Offset Printing, Color Management, Photo Shoots, Desktop Publishing, Color Theory, Print On Demand, Job Scheduling, Wide Format Printing, Color Printing, Graphics, Banners, Trade Shows, Direct Marketing, Press Checks, Illustrator, Creative Services, Typesetting, Business Cards, CMYK, Preflight, Pitstop, Invitations, Posters, Newsletters, Mac, Pdf, Large Format, Signs, Booklets, Print Production Process, Packaging, Bindery, Creative Direction, Flyers, Production Art
Education
University of Delaware 1992 — 1994
Bachelor's degree, Graphic Design; Graphic Communications & Commercial Photography
Cecil County College of Photography & Commercial Arts 1990 — 1992
Commercial Photography, Commercial & Fine Arts Photography
Paul Mitchell - Pulse Beauty Academy 2009 — 2010
Cosmetology License, Cosmetology/Cosmetologist
Inside Connect Cable, LLC August 2014 - Present
Insight Communications March 2011 - September 2013
Insight Communications July 2009 - March 2011
Skills
Switches, VoIP, Ethernet, Troubleshooting, Telecommunications, IP, Network Administration, CCNA, LAN-WAN, MPLS, WAN, Network Design, Routers, Cabling, Computer Network..., T1, Metro Ethernet, Fiber Optics, Optical Fiber
Education
Sullivan University 2013 — 2013
N/A, Cisco Certified Network Associate, A 4.0
International School of Ministry 2009 — 2011
Associate's Degree, Women's Ministry, 4.0
RETS Electronics 1991 — 1994
Associate's degree, Applied Science in Electronics Engineering Technology
h.h. gregg July 2014 - Present
Apple January 2014 - July 2014
Apple June 2013 - July 2014
AT&T U-verse October 2012 - May 2013
PerITech Solutions Inc. June 2012 - October 2012
Time Warner Cable Business Class August 2010 - June 2012
Insight Communications September 2006 - August 2010
Insight Communications 2007 - 2007
Insight Communications 2006 - 2007
Insight Communications October 2005 - September 2006
Skills
Participating in..., Developed new training..., Prospecting clients to..., Knowledge of various..., People-oriented..., Teamwork-oriented..., Knowledge of leadership..., Dale Carnegie & Bob..., Qualifying Prospects, Client, Direct Sales, Situations, Business, Leadership, Account Management, Sales, Salesforce.com, Sales Process, Cold Calling, Sales Management, Customer Service, Training, Cross-functional Team..., Customer Retention, Team Leadership, Budgets, Call Centers, Customer Experience, Customer Satisfaction
Education
Sullivan University 2000 — 2004
Associates, Graphic Arts
Jeffersontown High
Discover Financial Services (Formerly Lending Tree & First Residential/SurePoint Lending) February 2005 - Present
Insight Communications September 2007 - June 2008
RCS Communications January 2002 - February 2005
University of Louisville Properties August 2003 - June 2004
High Speed Access August 2000 - May 2001
Skills
•VMWare, VCenter, ESX,..., •Exchange 2003, 2007,..., •Scripting –..., •Symantec..., •Deployments..., •Cisco IP..., •Microsoft Office..., •System Center..., •Website..., •Computer repair, •Printer repair, Windows Server, Active Directory, Microsoft Exchange, Servers, Networking, VMware, Network Administration, System Administration, Customer Service, Windows XP, Help Desk Support, Technical Support, F5 BigIP, Secure FTP, Vulnerability Management, Qualys, Windows OS - XP, 7,..., VMware ESX, Windows 7, Cisco Technologies, Operating Systems, Group Policy
Education
Sullivan University
Bachelor of Science, Computer Science
V-Soft Consulting Group, Inc. May 2014 - Present
Horseshoe Casino December 2012 - November 2014
Cellular Advantage November 2011 - January 2013
CELLULAR SALES OF KNOXVILLE October 2009 - November 2011
Atherton & Associates, PLLC November 2008 - June 2009
Insight Communications April 2005 - February 2008
Charter Communications January 2000 - January 2002
PEGASUS SATELLITE TELEVISION January 1998 - January 2000
Skills
Strategic Planning, Sales, B2B, Leadership, Sales Operations, Marketing, Management, Team Building, Marketing Strategy, Cold Calling, Training, Recruiting, Customer Service, Interviews, Applicant Tracking..., Hiring, Team Leadership, Networking, Account Management, Talent Acquisition, Technical Recruiting, Screening, Sourcing
Education
Sullivan University 1999 — 2005
BS, BS in Marketing and a BS in Business Management
Trilogy Health Services December 2006 - Present
Insight Communications January 2006 - August 2006
Self August 2005 - February 2006
Kindred Pharmacy Services June 2004 - August 2005
RR Donnelley August 2002 - June 2004
Humana Inc. April 2000 - June 2002
Technology Consulting Inc. September 1998 - April 2000
Skills
Employment Law, Performance Management, Training & Development, Employee Relations, Employee Engagement, Employee/Labor Relations, Culture Change, Coaching, Internal Communications, Employee Benefits, Employee Training, Recruiting, Leadership, Human Resources, Applicant Tracking..., Industrial Relations, Change Management, Talent Management, Onboarding, Deferred Compensation, Management, Benefits Administration, Sourcing, New Hire Orientations, Interviews, Training, Payroll, Policy, Personnel Management, HR Policies, Screening, Job Descriptions, HRIS, Talent Acquisition, Team Building, Succession Planning, FMLA
Education
University of Kentucky 1990 — 1993
BA
Verizon June 2015 - Present
Verizon April 2015 - June 2015
AT&T August 2014 - March 2015
University of Kentucky HealthCare October 2010 - August 2014
Insight Communications July 2010 - October 2010
Skills
Computer Literate, Web, Management, Team Building, Sales, Process Scheduler, Microsoft Office, Spanish, Healthcare, Payroll, Higher Education, Hiring, Inventory Control, Food, Recruiting, Microsoft Word, PowerPoint
Education
University of Kentucky 2011 — 2012
Bachelor of Science (B.S.), Corporate Communications, 3.2
University of Kentucky 2006 — 2010
Bachelor of Arts (B.A.), Sociology, 3.0
Farm Credit Mid-America November 2014 - Present
ProEdit February 2014 - October 2014
Adecco Staffing, USA July 2013 - December 2013
Aerotek March 2013 - June 2013
Time Warner Cable March 2012 - August 2012
Insight Communications January 2011 - February 2012
ZirMed November 2007 - September 2010
TEK Systems 2010 - 2010
Gannett July 2006 - November 2007
Louisville Stoneware August 2001 - July 2006
Skills
Documentation, Quality Assurance, Product Development, Video, Technical Writing, SharePoint, Visio, Content Management, Telecommunications, Business Analysis, Team Building, Product Management, Windows, Process Improvement, Team Leadership, Mentoring, Customer Relations, Analysis, Troubleshooting, Microsoft Office, Word, PowerPoint, Excel, Problem Solving, Change Management, Team Management, Planning, Customer Service, Agile, Software Documentation, Project Planning, Project Management, Data Analysis, Management, Access, Integration, Leadership, Sales, Software Development, Program Management, Vendor Management, SDLC, Testing, Salesforce.com, Call Centers, Networking, CRM, Business Intelligence, Agile Methodologies, Training
Education
University of Louisville 1990 — 2002
Occupational Training and Development
Atherton High School 1986 — 1990
Diploma, Honors Program
Transylvania University
Mary Kay Cosmetics February 1998 - Present
Comcast Spotlight September 2000 - August 2009
Insight Media 2000 - 2008
Insight Communications 2000 - 2004
Skills
Digital Media, Advertising, Television, Marketing Strategy, Event Planning, Marketing, Marketing Communications, Social Media Marketing, Sales, Public Relations, Social Networking, Social Media, Event Management
Education
University of Evansville 1996 — 2000
Bachelor of Science in Business Administration, Marketing
All In One Cable Consulting April 2015 - Present
Media Direct LLC/AT&T Uverse July 2012 - March 2015
Insight Communications October 2008 - June 2011
Insight Communications August 2006 - June 2008
Skills
Motivational Speaking, Sales Management, Direct Sales, Business Systems..., Sales Process, Sales Operations, Music, Poetry, Spanish-English, Sales Presentations, Selling, Cold Calling, Customer Retention, Sales, Call Centers, Customer Satisfaction, Training, Management, Account Management, Salesforce.com, Telecommunications, Marketing, Customer Experience, Team Building, Leadership, B2B
Education
University of Kentucky 1999 — 2003
Bachelor of Arts (BA), Broadcast Journalism
DuPont Manual Highschool 1995 — 1999
Diploma, Journalism
Kaba Mas March 2015 - Present
Time Warner Cable May 2014 - May 2014
Time Warner Cable 2012 - May 2014
Insight Communications 2010 - 2012
Insight Communications 2006 - 2010
Insight Communications 2004 - 2006
Insight Communications 2000 - 2004
Intermedia 1995 - 2000
Skills
Management, Call Center, VoIP, Telephony, PCI DSS, CCDP, Telecommunications, Operations Management, Call Centers, MPLS, Computer Network..., Ethernet, Data Center, Team Leadership, Leadership, Team Building, Vendor Management, Network Design, Network Engineering, Cloud Computing, SaaS, IP, Cross-functional Team..., Infrastructure..., MSO, Network Architecture, People Skills, Personnel Management, Process Engineering, Product Development, Project Management, Troubleshooting
Education
University of Kentucky
Bachelor of Business Administration (BBA), Management
Christian Broadcasting System Ltd. May 2015 - Present
Kentucky North LLC April 2012 - Present
JPMorgan Chase February 2013 - May 2014
JPMorgan Chase August 2011 - February 2013
Insight Communications August 2007 - June 2011
Charter Communications July 2000 - August 2003
Education
University of Kentucky 2003 — 2007
BA, Business/Corporate Communications
University of Kentucky 2003 — 2007
Bachelor's Degree, Spanish Language and Literature
Culver Military Academy
High School
Three Poplars LLC 2012 - Present
Insight Communications 2009 - 2012
Insight Communications 2008 - 2009
Friends of Governor Fletcher 2007 - 2007
Office of the Governor - Commonwealth of Kentucky 2005 - 2007
Office of the Governor - Commonwealth of Kentucky 2003 - 2005
Skills
Opinion Polling, Market Research, Quantitative Research, Quantitative Analytics, Qualitative Research, Databases, Broadband, Regulatory Affairs, Business Analysis, Mobile Devices, Mobile Applications, Mobile Phone Apps, Google Analytics, Google Adwords, Web Development, Microsoft Office, Photoshop, Digital Media, Digital Photography, Graphic Design, InDesign, Illustrator, Technical Writing
Education
University of Kentucky
Bachelor of Arts (B.A.), Political Science and Government
List Realty December 2013 - Present
Modern Office Methods January 2013 - September 2013
WOW! Internet, Cable & Phone April 2011 - September 2012
Insight Communications August 2010 - April 2011
KPN Acquisitions December 2009 - June 2010
Skills
Direct Sales, Marketing Communications, B2B, Direct to Consumer, Entrepreneurship, Business Development, New Business Development, Account Management
Education
The Ohio State University 2004 — 2008
Bachelor's degree, Strategic Communications
Ceradyne Inc., a 3M company May 2014 - Present
Ceradyne, Inc. A 3M Company October 2011 - Present
Insight Communications July 2009 - November 2009
Insight Communications March 1985 - November 2009
Insight Communications January 2006 - January 2009
Insight Communications January 1993 - January 2000
telecable of lexington January 1987 - January 1993
TeleCable 1984 - 1991
telecable of lexington January 1986 - January 1987
Telecable of Radcliff January 1984 - January 1986
Skills
Human Resources, Recruiting, Training, Software Documentation, Budgets, Employee Benefits, Customer Service, Process Improvement, Employee Relations, SAP, Performance Management, New Hire Orientations, Team Building, Customer Satisfaction, Telecommunications, Microsoft Office, Employee Training, Customer Retention, Vendor Management, Call Center, Call Centers, Onboarding, Microsoft Excel, CRM, Employee Engagement, Product Process Audits, Time Studies, Lean Manufacturing, Green Belt, Continuous Improvement, SOP Authoring, Workplace Safety, Risk Assessment, Quality Auditing, Kaizen, 5S, pdca, Team Leadership, Six Sigma, Leadership
Education
University of Kentucky 1986 — 1987
Coursework, Marketing & Business Administration and Psychology
Elizabethtown Community College 1984 — 1986
Associate Degree, Marketing & Business
high school 1978 — 1982
diploma
Amerigas(formerly Heritage Propane) January 2011 - August 2013
Insight Communications November 2010 - February 2011
Convergys July 2010 - November 2010
Fidelity Investments July 2007 - March 2009
Fidelity Investments July 2004 - July 2007
Fidelity Investments July 2001 - July 2004
Fidelity Investments July 1998 - July 2001
Fidelity Investments July 1995 - July 1998
Fidelity Investments July 1993 - July 1995
Fidelity Investments July 1992 - July 1993
Skills
Business Analysis, Data Analysis, Systems Analysis, Problem Management, Critical Thinking, SDLC, Business Process..., Great troubleshooting..., Internal & External..., Software Development, Quality Assurance, Testing, Requirements Analysis, Agile Methodolgy, RallyDev, Mercury ITG, Risk Assessment, Project Management, Data Manipulation, SQL, SAS, DB2, TSO, SDF2, ISPF, Access Database, Mobility Support, Microsoft Applications, Financial Services, Propane, Agile Methodologies, Analysis, Troubleshooting, Program Management
Education
University of Cincinnati 1986 — 1989
Associates of Arts, General Studies
Little Flower
NASA August 2013 - Present
Texas Air National Guard June 2008 - Present
NASA December 2008 - August 2013
SAIC January 2007 - December 2008
US Air Force Reserve January 2006 - June 2008
Insight Communications August 2005 - December 2006
New Cut Road Baptist Church November 2003 - December 2006
US Air Force June 1999 - September 2002
US Air Force August 1996 - June 1999
Skills
Military, Air Force, Program Management, DoD, Strategic Planning, Aircraft, Systems Engineering, Command, Team Leadership
Education
Air Command and Staff College 2011 — 2013
Master of Military Operational Art and Science, Joint Warfare
Southern Baptist Theological Seminary 2002 — 2005
M.Div, Theology
United States Air Force Academy 1992 — 1996
B.S., Aeronautical Engineering
GE Appliances December 2014 - Present
Kentucky Health Benefit Exchange January 2013 - January 2015
Airlines Reporting Corporation (ARC) April 2007 - December 2012
Insight Communications June 2006 - April 2007
Bank of America - BA Merchant Services (BAMS) October 2004 - June 2006
Lockheed Martin - Information Technology (LM-IT) June 2003 - October 2004
Lockheed Martin - Enterprise Information Systems (LM-EIS) October 2001 - April 2003
IBM September 1999 - October 2001
Vencor August 1998 - July 1999
Celcore March 1998 - August 1998
Skills
Disaster Recovery, Security, Solaris, Network Security, Data Center, Unix, Information Technology, System Administration, Information Security, Information Security..., Operating Systems, Business Continuity, Storage Area Networks, Vulnerability Assessment, SAN, DNS, Intrusion Detection, Firewalls, Red Hat Linux, Virtualization, Nmap, SMTP, Identity Management, Computer Security, IT Strategy, CISSP, Project Management, Vulnerability Management, Linux, Penetration Testing, PCI DSS, NIST 800-53, SIEM, VPN, Information Assurance, IRS 1075, Troubleshooting
Education
University of Kentucky 1990 — 1995
Computer Science
Insight Communications July 2008 - Present
Insight Communications October 2004 - July 2008
ENHANCEMENT SERVICES CORPORATION February 2004 - October 2004
Comcast/At&T Broadband September 2002 - February 2003
AT&T BROADBAND June 2001 - September 2002
AT&T BROADBAND/MEDIAONE October 1999 - June 2001
MEDIAONE/CONTINENTAL August 1995 - October 1999
TIME WARNER CABLE August 1984 - August 1995
TIME WARNER CABLE December 1981 - August 1984
ALLSTATE INSURANCE COMPANY April 1973 - December 1981
Education
The University of Kansas 1966 — 1971
HTC June 2014 - Present
Randstad June 2013 - June 2014
Time Warner Cable January 2010 - April 2013
Insight Communications January 2008 - December 2009
Insight Communications January 2006 - December 2007
Skills
Reporting & Analysis, Data Analysis, Market Research, Budgeting and..., Data Warehousing, Broadband, Budgets, Forecasting, Business Intelligence, Process Improvement, Vendor Management, Cross-functional Team..., Business Analysis, Competitive Analysis, Financial Modeling, Analysis, Telecommunications, Management, Leadership, Analytics, Direct Sales
Education
Western Kentucky University 2002 — 2003
MBA, Business Administration and Management, General, 3.80
Universidad San Francisco de Quito 1992 — 1996
BA, Marketing
Universidad San Francisco de Quito 1992 — 1996
BA, Finance
Insight Communication January 2008 - July 2010
Insight Communications January 2008 - July 2010
Insight Communications 2004 - January 2008
Skills
VoIP, Call Centers, Marketing, Call Center, Broadband, Telecommunications, Customer Retention, Wireless, Direct Sales, Team Building, Team Leadership, Vendor Management, Customer Experience, Telephony, Customer Satisfaction, Cross-functional Team..., Process Improvement
Education
The University of Kansas 1967 — 1971
Comcast (Tech USA) April 2014 - Present
Contractor June 2013 - Present
Comcast (Maicom Construction Servces) November 2010 - March 2013
TEK Systems May 2010 - November 2010
Tmac Communications May 2009 - August 2010
Insight communications January 2005 - May 2009
Comcast/AT&T BB November 2002 - January 2005
AT&T LNS February 2000 - November 2002
Comcast August 1996 - February 2000
Skills
VoIP, TDM, Testing, Telecommunications, Network Operations, Telephony, Project Planning, Program Management, Network Engineering, Broadband, IP, Wireless, Computer Network..., Fiber Optics, LAN-WAN, Management, Contract Negotiation, SIP, Routing, Optical Fiber, Ethernet, Strategy, Product Management, Integration, Troubleshooting, Call Centers, System Deployment, MPLS, Start-ups, Network Design, IPTV, Network Architecture, Internet Services, WAN, Cabling, Routers, Switches, Data Center, T1, Unified Communications, WiFi, Cisco Technologies, Cellular Communications, Networking, TCP/IP, DWDM, BGP, Wireless Networking
Education
USMC 1978 — 1984
Tennessee Technological University
University of Louisville Physicians February 2015 - Present
University of Louisville Physicians May 2008 - Present
Insight Communications May 2001 - December 2007
Penske Truck Leasing August 1987 - April 2001
Skills
Process Improvement, Accounting, Payroll, Accounts Receivable, Team Leadership, HIPAA, Microsoft Office, Budgets, Auditing, Project Planning, Financial Statements, Human Resources, Administration, Internal Audit, System Administration, Nonprofits, Policy, Analysis, Six Sigma, Employee Benefits, Team Building, Healthcare, Change Management, Leadership, Microsoft Excel, Sales, Purchasing, Accounts Payable, Financial Analysis, Invoicing, Data Analysis, Financial Reporting, Sarbanes-Oxley Act, Mergers & Acquisitions, Management, Internal Controls, Microsoft Word, PeopleSoft, Accruals, Training, Benefits Administration, Forecasting, Coaching, Employee Relations, PowerPoint, Strategic Planning, Software Documentation, Customer Service, Operations Management
Education
Sullivan University 1989 — 1993
Associate Degree, Accounting
Time Warner Cable 2014 - Present
Time Warner Cable 2012 - 2014
Insight Communications 2011 - 2012
Insight Communications 2007 - 2011
Insight Communications 2004 - 2007
SourceSuite LLC - A Division of SourceMedia 2001 - 2004
IT Network - A Division of SourceMedia 2000 - 2001
MCI WorldCom 2000 - 2000
Skills
Video, VOD, Management, Cable Television, Telecommunications, Product Management, Strategic Partnerships, Digital Video, Project Planning, Interactive TV, Cross-functional Team..., Telephony, Customer Experience, Digital Media, Customer Satisfaction, IPTV, Mobile Devices, Marketing, Television, Vendor Management, Marketing Strategy, Troubleshooting, Social Media Marketing, Program Management, Competitive Intelligence, Data Analytics
Education
Tulane University - A.B. Freeman School of Business
Bachelor of Science, Marketing, Philosophy
Comcast EducatorEmpire Beauty AcademyJune 2013 - Present
Insight Communications October 2005 - November 2006
Education
Triton-College
GFR Media / Apex Technologies August 2008 - Present
Insight Communications May 2007 - August 2008
NeXellence, Inc June 2006 - February 2007
Vcom3D, Inc July 2003 - June 2006
Skills
Python, SQL, PostgreSQL, Django, Visual Studio, C#, Unit Testing, Web Development, HTML, Linux, Messaging Systems, AMQP, REST, Software Engineering, jQuery, Web Services, SQL Server, ASP.NET, JavaScript, Web Applications, Git, Programming, ASP.NET MVC, Microsoft SQL Server, CSS, Cloud Computing
Education
University of Central Florida 2002 — 2005
B.S. in Computer Science, Computer Science, Physics, Psychology
University of North Florida 2000 — 2002
Associate's Degree, Computer Science, Psychology
Time Warner Cable October 2013 - Present
Insight Communications January 2012 - October 2013
Insight Communications June 2009 - January 2012
Insight Business January 2006 - February 2008
Charter Communications May 2004 - December 2005
ECUA 2000 - 2002
ECUA 2000 - 2002
Skills
Telecommunications, Call Center, VoIP, Vendor Management, Telephony, Billing Systems, Broadband, Process Improvement, Project Management, Telecommunications..., IP, Troubleshooting, Team Building, Customer Service, T1, Customer Satisfaction, Call Centers, Management, Customer Experience, Cable Television, Invoicing, Provisioning, Customer Retention
Education
Sullivan University
Associate's Degree, Business Administration and Management, General
Mediacom Communications Corporation August 2012 - Present
Mediacom Communications 2008 - 2013
Mediacom Cable Communications June 2008 - August 2012
Mediacom April 2003 - June 2008
Insight Communications July 2000 - December 2003
Comcast Cable 1996 - July 2000
McClain Hunter 1990 - 1996
Rogers Communications 1983 - July 1989
Midwest Coca-Cola Bottling Company 1980 - 1983
Skills
Forecasting, Telecommunications, Cross-functional Team..., Strategic Planning, Team Building, Budgets, Process Improvement, Team Leadership, Operations Management, Project Management, Finance, Accounting, Customer Satisfaction, Internal Controls, Strategic Financial..., Financial Planning
Education
University of Iowa 1976 — 1979
Bachelor's degree, Accounting and Finance
Betendorf High School, Betendorf Iowa
Accounting and Finance
Baptist Health (KY) November 2014 - Present
CompuCom March 2013 - November 2014
Robert Half Technology November 2011 - March 2013
FireKing Security Group May 2009 - January 2011
Insight Communications January 2007 - March 2009
Insight Communications January 2007 - March 2009
Charter Communications 2005 - 2006
Skills
Troubleshooting, Technical Support, Software Installation, Switches, Computer Hardware, Active Directory, VoIP, Help Desk Support, Customer Service, Laptops, Citrix, Microsoft Office, Windows 7, Software Documentation, Networking, System Administration, Microsoft Exchange, SharePoint, VMware ESX, Hardware, Outlook, Call Centers, VPN, Routers, Windows, Cisco Technologies, Data Center, Firewalls, Servers, Windows Server, DNS, DHCP, Network Administration, Operating Systems, Network Engineering, Group Policy, VMware, Disaster Recovery, Proficient in the use..., Skilled in..., Skilled in..., Proficient in the use..., Word processing at 80..., Remote Access, Remote Troubleshooting, Remote User Support, Remote Desktop, Service Now, Remedy Ticketing System, OS X
Education
University of Evansville 2000 — 2002
None, Nursing
Kentuckiana Boys & Girls Clubs December 2011 - Present
UPS August 1994 - Present
Realtor 1984 - Present
Women for Women International 2006 - 2013
Salvation Army Boys & Girls Club August 2006 - September 2011
Metro United Way June 2010 - October 2010
UPS Intermodal Center March 1997 - May 2006
Insight Communications 1980 - 1984
Skills
Public Speaking, Sellers, Fundraising, Real Estate, Coaching, New Business Development, Management, Customer Service, Budgets, Team Building, Training, Leadership, Event Management, Negotiation, Nonprofits, Microsoft Office, Sales, Small Business, Start-ups, Marketing, Event Planning, Contract Negotiation, Public Relations, Strategic Planning, Leadership Development, Sales Management, Project Planning, Logistics, Team Leadership, Business Development, Business Planning, Employee Relations, Program Management, Project Management, Business Strategy, Analysis
Education
Sullivan University 2004 — 2008
Business Management, Computer Science and Business Management
Angela Merici High School 1972 — 1976
BB&T March 2015 - Present
Citi September 2013 - Present
JPMorgan Chase November 2004 - 2012
countywide January 2002 - October 2004
Bank of America April 1997 - October 2001
Zenith bank 1991 - 1993
Insight communications 1987 - 1990
Skills
Coaching, Consulting, Banking, Loans, Mortgage Lending, Credit, Commercial Banking, Risk Management, Credit Analysis, Retail Banking, Mortgage Banking, Loan Origination, Small Business Lending, Commercial Lending, Credit Risk, Portfolio Management, Investments, Financial Services, Financial Analysis, Relationship Management, Investment Banking, Finance, Corporate Finance, Leadership, Financial Risk, Management, Consumer Lending, Wealth Management, Cash Management, Operational Risk, Cross Selling, Private Banking, Credit Cards, Securities, Emerging Markets, Fixed Income, Operational Risk..., Asset Management
Education
University of Benin 1981 — 1985
B.sc, Business (finance major)
Edo college
President of Urias-Gehris, Inc. January 2013 - Present
Sallie Mae August 2006 - July 2012
Insight Communications 1991 - 2004
Skills
Onboarding, Leadership Development, Performance Management, Employee Relations, Coaching, Employee Engagement, Team Building, Talent Management, Change Management, Organizational..., Strategic Planning, Talent Acquisition, Training, Succession Planning, Process Improvement, Staff Development, Executive Coaching, Customer Service, Call Centers, Instructional Design, Career Development, Leadership, Management, Employee Training, Workshop Facilitation, Interviews, Management Development, MBTI, Learning Management, Human Resources, Program Management, Training Delivery, Customer Satisfaction, Strategy, Organizational..., Team Leadership, Workforce Planning, Sales, Management Consulting, Instructor-led Training, Learning Management..., Recruiting
Education
University of Arizona
BS, Marketing
Lawrence Central High School
Arlington High School
ChargePoint May 2011 - Present
Vectrix January 2007 - October 2008
CQ CONSULTING/NATIONAL STRATEGIES INC January 2002 - January 2007
Insight Communications January 1999 - January 2002
Partnership for New York City January 1997 - January 1999
MACANDREWS AND FORBES January 1996 - January 1999
Skills
Start-ups, Smart Grid, Strategic Partnerships, Program Management, Product Marketing, Business Development, Product Management, Product Development, Lead Generation, Energy, Business Strategy, New Business Development, Salesforce.com, Strategic Planning, Renewable Energy, Leadership, Media Relations, Strategy, Public Policy, Strategic Communications, Sustainability, Government, Policy
Education
UC Hastings College of the Law
Doctor of Law (JD)
University of California, Berkeley
Juris Doctor, History and Politics
Amazon September 2012 - Present
Zappos.com August 2010 - September 2012
Insight Communications August 2008 - December 2009
Connextions April 2008 - August 2008
Citicards February 1999 - July 2007
Housing Authority January 1992 - January 1998
Skills
Customer Relations, People Skills, Call Center, Customer Service, Employee Relations, Logistics Management, Leadership, Management, Call Centers, Project Management, Recruiting, Payroll, Quality Assurance, Interviews, Operations Management
Education
Sullivan University 2001 — 2003
coursework, Business Management and Accounting
STARTEK July 2013 - Present
Paul Wolven Fine Art August 2012 - Present
Pendleton Art Center 1999 - Present
Insight Communications 2008 - August 2012
Roberds Grand Furniture September 1996 - February 2000
Skills
Teaching small classes..., Fine Art, Painting, Photography, Teaching, Oil Painting, Digital Photography, Graphic Design, Marketing, Art, Visual Arts, Drawing, Paint, Illustration, Contemporary Art, Creative Direction, Illustrator
Education
University of Cincinnati 1974 — 1988
B.A., English
Anderson High School 1969 — 1974
High School Diploma, College Prep
Time Warner Cable Ad Sales September 2014 - Present
NBC4 WCMH-TV Here for You April 2004 - August 2014
WTTE Television FOX 28 January 1990 - April 2004
WBNS FM 97.1 June 1989 - December 1989
WXLE FM 103.1 June 1988 - June 1989
Insight Communications November 1987 - June 1988
Skills
Media Relations, Video Production, Broadcast Television, Radio Advertising, Digital Marketing, Multi-channel Marketing, Copywriting, Digital Strategy, Advertising, Media Planning, Digital Media, Media Buying, Advertising Sales, Marketing Strategy, Email Marketing, Integrated Marketing, Social Media Marketing, Marketing, Press Releases, New Media, Online Advertising, Public Relations, Online Marketing
Education
The Ohio State University 1984 — 1987
Bachelor of Arts (B.A.), Communication and Media Studies, Cum Laude
Evonik Degussa January 2012 - Present
Evonik Degussa May 2011 - January 2012
Comcast Cable May 2007 - September 2009
Comcast January 2008 - July 2009
Insight Communications August 2005 - January 2008
Newton Oil Company Inc March 2004 - November 2004
Purdue Employees Federal Credit Union May 2001 - September 2003
Perry chemical 1995 - 1999
Perry chemical 1995 - 1999
Skills
Project Management, IT Depot Operations, Program Management, Troubleshooting, Management, Microsoft Office, Software Documentation, Visio, ITIL, Sales Management, Windows, Analysis, MS Project, Microsoft Excel, Microsoft Word, PowerPoint, Training, Customer Service, Process Improvement, iPad troubleshooting, Logistic Support, Distribution Logistics, Accounting, JAD, Business Analysis, Windows 7 Migration, Windows Server
Education
Kaplan University 2005 — 2007
BS, Management, 3.84
The University of Akron 1985 — 1986
Business/Commerce, General
NeuStar, Inc. February 2010 - Present
Insight Communications April 2007 - January 2010
Skills
Telecommunications, Call Center, Broadband, VoIP, Telephony, Vendor Management, Computer Network..., Customer Service, Project Management, Customer Satisfaction, Troubleshooting, Process Improvement, Team Leadership, Operations Management, Team Building, Wireless, MPLS, Billing Systems, Budgets, Customer Experience
Education
University of Kentucky
Vincennes University
Shannon White for Mayor Campaign February 2010 - May 2010
Insight Communications April 1995 - January 2010
Education
Rosary High School
Sullivan University
Paralegal Studies
University of Missouri-Columbia
Bachelor's, Journalism
Kettering University October 2014 - Present
Wayne State University August 2009 - Present
Private Archive 2010 - 2013
University of Cincinnati August 2008 - August 2009
The Bonbonerie September 2007 - December 2008
Insight Communications December 2005 - July 2007
UPS January 2000 - November 2005
SCI Funeral Homes December 2002 - May 2004
Kroger Co June 1996 - March 2000
Skills
Teaching, Time Management, Troubleshooting, Writing, Data Entry, Editing, Training, Microsoft Word
Education
Wayne State University 2009 — 2014
PhD, Rhetoric and Composition
University of Cincinnati
MA, Literature/Rhetoric
University of Louisville
BA, English
Software Information Systems December 2011 - Present
Software Information Systems July 2011 - December 2011
Software Information Systems January 2008 - July 2011
Lexington Computer Solutions, LLC October 2006 - January 2008
American Saddlebred Association October 2006 - October 2007
NetComm Inc June 2005 - October 2006
Insight Communications August 2005 - November 2005
Skills
Virtualization, VMware, Disaster Recovery, Storage, System X, VMware Infrastructure, Cloud Computing, VMware ESX, DS4000, Server Architecture, Operating Systems, Servers, Windows Server, Managed Services
Education
University of Kentucky 2002 — 2005
Bachelor's degree, Telecommunications Technology/Technician
Lexington Community College 1999 — 2002
Associate's degree, Web Design
Lexington Community College
A.S; Associates Degree, Web Design; Web
University of Kentucky
B.S; Bachelor, Telecommunications; Business Management/Marketing and Entrepreneurship
State of Illinois June 2014 - July 2014
Illinois Department of Transportation August 2012 - June 2014
Levi, Ray and Shoup, Inc. May 2012 - August 2012
Comcast March 2006 - February 2010
Comcast/ Insight Communications March 2006 - March 2008
Insight Communications March 2006 - July 2007
Skills
Software Development, C#, Visual Studio, Java, Visual Basic, Microsoft SQL Server, .NET, Database Admin, Software Documentation, ASP.NET, COBOL, ADO.NET, Scheme, Team Leadership, Scrum, Oracle SQL Developer, T-SQL, Unix, GIS, ArcGIS, Microsoft Office, SharePoint Designer, Employee Training, Active Reports, Training & Development, Coaching, Troubleshooting, MS Office Suite, Remedy Ticketing System, TeamViewer, Network Engineering, Technical Support, Computer Hardware, Visio, Python, Access, Database Administration, Management
Education
University of Illinois Springfield 2012 — 2015
Bachelor of Applied Science (BASc), Computer Science
Lincoln Land Community College 2011 — 2012
Associate in Applied Science, Microcomputer Programming, High Honors
Vantiv April 2012 - Present
CSI August 2010 - Present
Humana August 2010 - August 2011
Aerotek February 2010 - May 2010
Connextions September 2009 - January 2010
Connextions September 2009 - January 2010
Nations Health Solutions September 2008 - January 2009
Nation's Health – Laid Off September 2008 - January 2009
Insight Communications September 2002 - March 2008
Insight - Louisville, KY TAC Dispatch September 2002 - March 2008
Skills
Customer Service, BPO, Process Improvement, Insurance, Microsoft Excel, Microsoft Office, Workforce Management, Customer Satisfaction, Vendor Management, Outsourcing, Business Analysis, Outlook, Financial Analysis, Health Insurance, Project Management, Team Building, Risk Management, Technical Support, Budgets, Customer Experience
Education
Sullivan University 2011 — 2014
University of Louisville 2000 — 2003
Pleasure Ridge Park High School
CableOne October 2010 - Present
Cable Television and Communications Association of Illinois March 2010 - October 2010
Comcast December 2007 - December 2009
Charter Communications February 2007 - November 2007
Comcast October 2002 - November 2006
Insight Communications January 2001 - September 2002
AT&T Broadband October 1995 - December 2000
Cox Communications January 1988 - September 1995
Times Mirror Cable Television January 1985 - December 1988
Skills
Telecommunications, Cross-functional Team..., Leadership, Management, Process Improvement, Operations Management, Project Management, CRM, Telephony, Analysis, Salesforce.com, Broadband, Integration, Business Development, Sales, Customer Retention, P&L Management, VoIP, Direct Sales, Cross-functional..., Wireless, Vendor Management, Forecasting, Contract Negotiation, Business Planning, Call Centers, Customer Service, Marketing, Fiber Optics, Human Resources, Customer Satisfaction, Product Management, Strategic Partnerships, Executive Management, Customer Experience, IPTV, Start-ups, Strategy, Team Leadership, Team Building, Mergers & Acquisitions, VOD, Workforce Management, Optical Fiber, Ethernet, Account Management, Solution Selling, Sales Operations, IP, Cabling
Education
University of Illinois Springfield 1991 — 1995
Business Management Concentration
Suddenlink Communications March 2014 - Present
Suddenlink Communications April 2013 - March 2014
Time Warner Cable March 2012 - April 2013
Insight Communications May 2009 - March 2012
Evansville North HS 1992 - 2009
ADT Security 2004 - 2008
Skills
Direct Sales, Customer Retention, Customer Satisfaction, Sales, Customer Service, Team Leadership, Sales Management, Telecommunications, New Business Development, Sales Operations, Leadership, Customer Experience, Call Centers, Sales Process, Selling, Account Management, Microsoft Office, Negotiation, Cross-functional Team..., Lead Generation, Recruiting, B2B, Salesforce.com, Marketing, Cold Calling, Team Building, Forecasting, Broadband, Solution Selling, VoIP, Telephony, Sales Presentations, Strategic Partnerships, Cable Television, CRM, P&L Management, Management, Wireless, Product Marketing, Contract Negotiation, Competitive Analysis, Training, Call Center
Education
University of Southern Indiana 1989 — 1993
Business Administration and Management, General
University of Indianapolis 1988 — 1989
Business Administration and Management, General
North HS 1984 — 1988
Time Warner Cable August 2012 - Present
Insight Communications September 2008 - August 2013
Insight Communications June 2009 - March 2012
Fidelity Investments September 1995 - June 2008
Skills
Series 7, Series 6, Series 63, Workforce Management, Sales, Direct Sales, Customer Retention, Training, Broadband, Customer Experience, Telephony, Customer Satisfaction, Telecommunications
Education
University of North Texas 1976 — 1981
M.Ed., Public School Administration
Texas Christian University 1971 — 1975
BS. Elem Educ, Elementary Education
Time Warner Cable April 2014 - Present
Time Warner Cable February 2013 - April 2014
Time Warner Cable July 2012 - February 2013
Insight Communications October 2010 - October 2011
Insight Communications August 2009 - October 2010
University of Kentucky July 2004 - August 2009
Skills
Call Centers, Customer Service, Customer Experience, Customer Satisfaction, Training, Cross-functional Team..., Telecommunications, Microsoft Office, Coaching, Customer Retention, Management, Team Building, Process Improvement, Data Analysis, Time Management
Education
University of Kentucky 2004 — 2008
Bachelors of Science, Agricultural Biotechnology
One Legal, LLC October 2013 - Present
Actor/ AEA 1992 - Present
Audet & Parners LLP January 2009 - September 2013
Pfizer, Inc April 2008 - August 2008
Insight Communications May 2007 - February 2008
Natural Resources Defense Council January 2007 - March 2007
Weitz & Luxenberg October 2006 - January 2007
Bingham McCutchen LLP August 2005 - April 2006
Heller Ehrman LLP August 2002 - July 2005
Skills
Legal Research, Litigation, Westlaw, Legal Assistance, Legal Writing, Civil Litigation, Pleadings, Courts, Litigation Support, Personal Injury, Commercial Litigation, Depositions, Trials, Document Review, Research
Education
UC Berkeley 1989 — 1994
Bachelor of Arts (B.A.), English Language and Literature/Letters
University of California, Berkeley
B.A, English
Ford Motor Company June 2012 - Present
Tumbleweed Southwest Grill May 2012 - July 2012
Insight Communications March 2007 - February 2010
Red Lobster June 2005 - May 2007
O’Charley's June 2002 - May 2005
Skills
Customer Service, Leadership, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Strategic Planning, Social Media, Troubleshooting, Time Management, Social Networking
Education
Sullivan University 2008 — 2010
Associates degree, Science of Information Technology
ReSource May 2015 - Present
St. Joseph Orphanage August 2013 - October 2014
UniRush, Inc. January 2012 - October 2012
Insight Communications 2011 - 2011
Law Firm 2007 - 2011
Fifth Third Bank 2006 - 2007
Avon Products, Inc. 1998 - 2005
Provident Bank 1997 - 1998
Macy's 1989 - 1997
Skills
Operations Management, Human Resources, Hiring Personnel, Recruiting, Career Counseling, Professional Mentoring, Corporate Communications, Report Writing, Instructor-led Training, Sourcing, Talent Acquisition, Talent Management, Technical Recruiting, Vendor Management, Full-life Cycle..., Negotiation, Contract Recruitment, Account Management, Executive Search, Executive Management, Employee Relations, Long-term Customer..., Professional Services, Benefits Administration, New Hire Orientations, Hiring, Management, Applicant Tracking..., Leadership, Onboarding, Training, Team Building, Employee Benefits, Process Improvement
Education
University of Cincinnati 1971 — 1972
Associate in Arts, Liberal Arts
University of Cincinnati
Liberal Arts
Insight Communications April 2010 - March 2011
Skills
Recruiting, Employee Relations, Human Resources, Performance Management, Talent Management, Talent Acquisition, Microsoft Office, Customer Service, Coaching, Organizational..., Change Management, Employee Engagement
Education
Sullivan University 2010 — 2012
BS, Human Resource Leadership
Western Kentucky University
Time Warner Cable February 2012 - Present
Insight Communications December 1980 - February 2012
Jefferson County Judge/Executive Mitch McConnell 1978 - 1980
Skills
Team Building, Telecommunications, Vendor Management, Wireless, VoIP, Customer Satisfaction
Education
Sullivan University
Hampton Inn & Suites by HILTON February 2011 - Present
Hampton Inn & Suites by HILTON February 2011 - Present
Insight Communications May 2009 - January 2011
Carbe Hilton December 2005 - November 2008
Skills
Hospitality, Rooms Division..., Customer Surveys, Customer Satisfaction, Sales&Marketing, Supervising, Customer Service, Microsoft Office, Microsoft Word, PowerPoint
Education
University of Puerto Rico 2002 — 2006
Bachelor's degree, Multi/Interdisciplinary Studies, Touristic Culture
Academia Cristo de los Milagros
Flow International March 2006 - Present
Insight Communications May 1999 - December 2004
Insight Communications May 1999 - December 2004
Promotional Packaging August 1998 - February 1999
Skills
General Ledger, Financial Analysis, Account Reconciliation, Financial Reporting, Bank Reconciliation, Percentage of Completion, Microsoft Excel, Microsoft Word, Microsoft Office, Accounts Payable &..., Payroll, Payroll Taxes, Budgets, Budget Process, Research, Leadership, Hyperion, Hyperion Reports, SAP, Microsoft Dynamics AX, JD Edwards, QuickBooks, Training, Internal Audit, Management, Customer Service, Sales, Tax Preparation, IBM AS/400, Shelby, ICOMS, Lawson, Taxwise, Accounts Receivable, Financial Statements, Accounts Payable
Education
Sullivan University
Bachelor of Science in Business Administration (BS), Acccounting
Humana September 2007 - January 2010
Insight Communications August 2006 - September 2007
Education
Sullivan University 2012 — 2014
Associate's degree, Accounting
PACCAR August 2011 - June 2012
Aerotek September 2010 - August 2011
CLK Multifamily Management April 2010 - January 2011
McDonald's Corporation March 2008 - March 2009
Insight Communications November 2006 - April 2007
Sentinel Real Estate Corporation November 2004 - August 2006
The Kentucky Center for the Performing Arts August 2002 - November 2004
Education
Sullivan University 1998 — 2000
Associates of Science, Hotel and Restaurant