Insight Communications
Industry: Advertising company
DescriptionInsight Communications Limited is one of the largest advertising agencies in Nigeria and West Africa. It is wholly owned by the Troyka Group. The company was affiliated with the Grey Group EMEA for several years, but is now a member of the Publicis Group. Founded: 1979 Headquarters: Ikeja, Nigeria Founders: Biodun Shobanjo, Jimi Awosika Parent organization: TROYKA Holdings Limited Key people: Biodun Shobanjo, Feyi Olubodun
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Insight Communications Employees
Freelancer May 2011 - Present
Jardin de Isla Verde September 2014 - January 2015
Insight Communications February 2012 - May 2013
Cafe Culebra January 2010 - March 2010
Coliseo de Puerto Rico Jose Miguel Agrelot July 2007 - March 2008
Skills
Photography, Graphic Design, Writing, Illustration, Vector Illustration, Portrait Photography, Photoshop, Logo Design, Posters, Microsoft Office, Clerical Skills, Translation, Research, Data Entry, Online Research, Creative Writing, Screen Printing, Engraving, Art, InDesign, Adobe Creative Suite
Education
Escuela de Artes Plasticas de Puerto Rico 2009 — 2014
Bachelor's degree, Graphic Design
Universidad del Sagrado Corazón 2008 — 2009
Design and Visual Communications, General
TOBES November 2010 - Present
WLKY March 2014 - Present
FSA Management Group November 2012 - March 2014
Videobred November 2011 - November 2012
Insight Communications February 2007 - March 2010
CBD Courier February 2006 - December 2006
Skills
Logo Design, Motion Graphics, Video, Animation, Concept Development, Editing, Graphics, Social Media Marketing, Video Editing, Broadcast, Camera, Video Production, Creative Direction, Adobe Creative Suite, Advertising, Graphic Design, Final Cut Pro, Digital Media, Copywriting, Art Direction, Videography, Photoshop, Brand Development, Television, Marketing Communications
Education
Indiana University Bloomington 1999 — 2003
B.A., Telecommunications (Production & Design), Business
South Oldham High School
NeuStar, Inc. April 2012 - Present
NeuStar, Inc. January 2011 - April 2012
NeuStar, Inc. January 2010 - January 2011
Insight Communications April 2009 - January 2010
Insight Communications December 2006 - April 2009
Skills
Supervisory Skills, Microsoft Office, Customer Service, Customer Satisfaction, Troubleshooting, Telecommunications, Employee Training, Development Of Employees, Operations Management, Written & Oral..., Team Leadership, Creative Problem Solving, Employee Engagement, Training, Team Building, VoIP, Project Management, Management, Problem Solving, Process Improvement, Leadership, Analysis
Education
Indiana Wesleyan University 2008 — 2010
Masters, Business Administration; Management
Spelman College 2002 — 2006
Bachelor of Science, Biology
Virtual Telecomm September 2013 - Present
Lightyear Network Solutions of Kentucky January 2013 - September 2013
USF Healthcare Consulting June 2012 - November 2012
Windstream Communications September 2011 - June 2012
Lightyear Network Solutions May 2010 - April 2011
Lightyear Network Solutions June 2006 - May 2010
Lightyear Network Solutions May 2005 - June 2006
Pegasus Communications November 2002 - November 2004
Insight Communications January 2002 - November 2002
Lightyear Network Solutions April 2000 - October 2001
Skills
IP, Selling, Wireless, Telecommunications, Call Center, Networking, SIP, VoIP, MPLS, Solution Selling, Direct Sales, Sales Operations, Managed Services, Strategic Partnerships, Network Design, Unified Communications, Co-location, Telephony, Troubleshooting, Call Centers, Salesforce.com
Education
Jefferson Community College 1981 — 1983
St. Xavier
Time Warner Cable April 2013 - Present
Time Warner Cable July 2011 - March 2013
Sand Cherry Associates September 2010 - July 2011
Insight Communications April 2005 - January 2010
Charter Communications January 1998 - March 2005
COMCAST July 1995 - January 1998
KBLCOM August 1992 - July 1995
Time Warner Cable January 1981 - July 1992
Skills
Telecommunications, Customer Experience, Competitive Intelligence, Broadband, Cross-functional Team..., Call Center, Network Engineering, Operational Planning, Business Analysis, Operational Efficiency, New Product..., New Site Development, Vendor Relationships
Education
Franklin University 1981 — 1988
BS, Computer and Business Management
The Ohio State University 1980 — 1981
Child Care Council of KY March 2013 - Present
The Child Care Council Of Kentucky July 2012 - February 2013
Insight Communications September 2010 - July 2012
Lexington-Fayette County Government June 2010 - August 2010
The Harrodsburg Herald September 2007 - August 2009
Franciscan University of Steubenville August 2004 - July 2007
City of Weirton April 2004 - January 2006
Wheeling Jesuit University Admissions May 2003 - July 2004
Skills
Exhibit patience and..., Work effectively..., Multitask successfully..., Communicate cleary with..., Strong passion for..., Writing, Clear Communications, Coaching, Customer Service, Teamwork, Public Relations, Marketing, Management, Interviews
Education
Franciscan University of Steubenville 2004 — 2007
Bachelor of Fine Arts (B.F.A.), Professional Communications
Wheeling Jesuit University 2003 — 2004
Professional Communications
Time Warner Cable November 2013 - Present
Time Warner Cable 2012 - Present
502 Investment Properties of Louisville LLC 2005 - Present
Insight Communications 2011 - 2012
Insight Communications 2005 - 2010
Insight Communications 2002 - 2004
Insight Communications 2000 - 2002
Skills
Computer Network..., Call Center, Troubleshooting, Routers, TCP/IP, Customer Service, Networking, Customer Satisfaction, System Administration, XP, Team Leadership, Software Documentation, Process Improvement, Cisco Technologies, Call Centers, Management, Microsoft Office, VoIP, Telecommunications
Education
Jefferson Community College 2010 — 2012
Associate of Science (AS), Computer Science
Convergys May 2014 - Present
Convergys August 2010 - Present
Convergys June 2008 - August 2010
Cincinnati Bell February 2001 - June 2008
Broadwing Communications February 1999 - March 2001
Broadwing Communications January 1996 - February 1999
Insight Communications February 1994 - January 1996
Education
Kaplan University
Bachelor of Science in Business Administration, Human Resources
Thomas More College
Covington Holmes
PDI, Inc. November 2007 - Present
PDI, Inc. September 2011 - February 2012
Dana Holding Corporation June 2002 - November 2007
Dana Holding Corporation June 2002 - December 2003
Norrell January 2001 - December 2001
Insight Communications May 1998 - January 2001
14 WFIE 1995 - 1998
Skills
Oracle 9i, Microsoft Word, Outlook Express, PowerPoint, Veeva, Microsoft Excel, Adobe Acrobat, HRIS Database Management, Cardiology, Pharmaceutical Sales, Sales Operations
Education
University of Southern Indiana 1993 — 1995
Bachelor's degree, Communications, 3.5
Henderson Community College 1991 — 1993
Associate of Science (A.S.), Communications, 3.5
Eden Marketing&Media December 2011 - June 2013
GlobalSpace Integrated Communications,West Africa 2009 - 2011
Insight Communications December 2006 - June 2007
Skills
Microsoft Word 2013, Marketing, Microsoft Office, Project Management, Microsoft Excel, PowerPoint, Sales Management, Public Speaking, Account Management, Outlook, Management, Social Media Marketing, Customer Service, Advertising, Marketing Communications, Strategic Planning, Marketing Strategy
Education
Metropolitan State University 2015 — 2016
Human Resource Management
Hennepin Technical College 2014 — 2016
Executive Administrative Professional, Information Technology Project Management
Advertising Practice School
Public Relations, Advertising, and Applied Communication
Northern Trust July 2013 - Present
Connections for Abused Women and their Children January 2013 - December 2013
Bank of America (formerly LaSalle Bank NA) September 2006 - October 2012
LaSalle Bank (Acquired by Bank of America October 2007) September 2006 - March 2008
General Electric Company January 2002 - August 2006
Heller Financial (Acquired by GE Capital Corporation October 2001) January 2000 - June 2002
Heller Financial March 1998 - January 2000
Insight Communications January 1994 - February 1998
Skills
Mergers, LBO, Asset Based Lending, Financial Analysis, Credit Analysis, Financial Modeling, Due Diligence, Corporate Finance, Leadership, Communication Skills, Analytical Skills, Multi Tasking, High level of initiative, Structured Finance, Recapitalizations, Portfolio Management, Risk Management, Asset Managment, Underwriting, Leveraged Finance, Cash Flow Lending, Budget Process, Financial Forecasting, Management, Mergers & Acquisitions, Asset Management, Banking, Financial Structuring, Commercial Banking, Business Development
Education
Northwestern University - Kellogg School of Management 2000 — 2003
MBA
Hofstra University
BBA
Jefferson County Public Schools June 2014 - January 2015
Jefferson County Public Schools August 2010 - June 2014
Insight Communications May 2009 - February 2010
Six Flags February 2008 - October 2008
Greater Clark County Schools September 1998 - February 2008
Skills
Technical Support, Help Desk Support, Computer Hardware, Windows 7, Windows XP, Troubleshooting, Printers, XP, Active Directory, Servers, Operating Systems, Computer Repair, Microsoft Exchange, Windows Server, Software Installation
Education
Southern Illinois University, Edwardsville 1992 — 1992
Associate's degree, CIS
Ivy Tech Community College-Southeast 1990 — 1992
Associate of Arts and Sciences (AAS), Computer Science
Ross James Consulting August 2014 - Present
DPS 2009 - August 2014
Insight Communications 2000 - August 2009
Skills
PMP, Business Analysis, Data Center, Leadership, Software Project..., Agile Methodologies, MS Project, Requirements Analysis, Project Management, Vendor Management, Process Improvement, Telecommunications, Program Management, Databases, Project Planning, SDLC, Change Management, Team Building
Education
Indiana Wesleyan University
Master of Business Administration (MBA)
Scripps Networks Interactive December 2014 - Present
Verizon Business April 2006 - December 2014
Ascent Media 2005 - 2006
GE Healthcare 2003 - 2005
Insight Communications, July 1994 - August 2003
US Navy 1987 - 1994
Skills
Network Engineering, Telecommunications, Network Design, Ethernet, Fiber Optics, Switches, VoIP, Computer Network..., LAN-WAN, Optical Fiber, Wireless, Troubleshooting, IP, MPLS, Cisco Technologies, WAN, Visio, VOD, Cabling, TCP/IP, Telephony, Broadband, Routers, ATM networks, Testing, Networking, IPTV, DSL, T1
Education
Gas Turbine Electrical Technician "C" School 1989 — 1990
Power Plant Operation
Gas Turbine Electrical Technician AOT 1989 — 1990
Advanced Power Plant Operator Training
SMGC 1989 — 1990
Cert, Metrology and mechanical calibration
Gas Turbine Technician "A" School 1987 — 1988
Georgetown University
Alcoa Fujikura Fusion Splicing School
Cert.
Time Warner Cable April 2012 - Present
Time Warner Cable March 2007 - April 2012
Insight Communications March 2006 - March 2007
Lucent Technologies August 1996 - May 2001
United States Air Force June 1995 - June 1997
Skills
Telecommunication..., Technical Services, Dispatching, Video Production, Sports, Soccer, Baseball, Football
Education
Walden University 2014 — 2015
Communications
Harford Community College 2004 — 2005
Associate of Arts and Sciences (AAS), Communication and Media Studies
XO Communications June 2015 - Present
Time Warner Cable Business Class August 2013 - June 2015
Insight Communications November 2009 - August 2013
Skills
Telecommunications, Sales Operations, Direct Sales, Solution Selling, Salesforce.com, VoIP, Managed Services, Customer Satisfaction, Wireless, MPLS, B2B, Fiber Optic Networks, Metro Ethernet, Cloud Applications, Cloud Computing IaaS, Cloud Storage, Network Security, SIP Trunking, IP PBX, Hosted Voice, Microsoft Office, Customer Retention, Sales Process
Education
Franklin University 2010 — 2013
Bachelor of Science (BS), Business Administration and Marketing
GCHS 2000 — 2004
Humana March 2014 - Present
Contingent Network Services February 2014 - April 2014
Target Mobile/Marketsource January 2013 - March 2014
Apple 2008 - 2010
Geek Squad 2007 - 2008
Insight Communications 2005 - 2007
Skills
Sales Management, Key Account Management, Account Management, Sales, New Business Development, B2B, Sales Operations, Direct Sales, Solution Selling, Product Marketing, Product Management, Sales Process, Retail, Marketing Strategy, Business Development, Negotiation, Product Development, Consumer Electronics
Education
Jefferson Community College
Time Warner Cable March 2012 - Present
Kentucky Race Track Chaplains 1999 - 2014
Insight Communications July 2011 - March 2012
Insight Communications July 2009 - September 2011
Insight Communications August 2008 - July 2009
Skills
Call Center, Customer Experience, Customer Satisfaction, Telecommunications, Cross-functional Team..., Operations Management, Process Improvement, VoIP, Hiring, Mentoring, Customer Service, Problem Solving, Recruiting, Call Centers, Budgets, Training, Leadership, Direct Sales, Telephony, Troubleshooting, Management, Sales, Vendor Management, Customer Retention, Sales Operations, Team Leadership, Broadband, Team Building, Account Management, Wireless, Quality Assurance, Product Management, Performance Management, Salesforce.com, Strategic Partnerships, CRM, Workforce Management, Sales Management, Coaching, Contract Negotiation, Employee Training, Forecasting, Time Management, Project Management
Education
Indiana Wesleyan University 2009 — 2011
Bachelor of Science, Management
Indiana Wesleyan University 2007 — 2009
Associate, Business Management
Humana April 2014 - Present
Speck September 2013 - Present
Dichotomy November 2007 - Present
Zagaholic.com 2007 - October 2013
Lightyear Network Solutions August 2008 - September 2013
US Census Bureau March 2010 - August 2010
AT&T February 2008 - April 2008
Insight Communications March 2007 - December 2007
Charter Communications November 2006 - February 2007
Citicards February 2005 - October 2006
Skills
Outlook, XP, Microsoft Word, Microsoft Excel, Mac OS X, Firefox, Siebel, Call Center, Troubleshooting, Customer Satisfaction, Customer Service, Windows
Education
Jefferson Community College 2010 — 2014
Associate of Arts (AA), Culinary Arts
Kentucky Adult Education 2008 — 2008
GED, General
Premier CC, Inc August 2014 - September 2014
Premier CC, Inc March 2014 - September 2014
Insight Communications March 1999 - February 2013
Insight/Time Warner Cable 2011 - 2013
Insight Communications 2008 - 2011
Insight Communications 2004 - 2008
Insight Communications 2000 - 2004
United States Marine Corps July 1992 - July 2000
Insight Communications 1999 - 2000
United States Marine Corps 1999 - 2000
Skills
Call Centers, Training Delivery, Telephony, Troubleshooting, Employee Engagement, Technical Training, Training, Coaching, Team Leadership, Wireless, Employee Relations, Management, Vendor Management, Process Improvement, VoIP, Performance Management, Customer Retention, Telecommunications, Customer Experience, Customer Satisfaction, Team Building, IP, Training Manag, Needs Analysis, Career Development, Technical Writing, Adult Learning..., Training Facilitation, Program Facilitation, Continuous Improvement, Instructional Design, Mentoring, Team Mentoring, Mentoring New Hires, Customer Product..., E-Learning, Electrical Engineering, Customer Service, Change Management, Cross-functional Team..., Employee Training, Leadership, Team Management, Broadband, Recruiting, Human Resources, Software Documentation, Technical Support, Onboarding, Learning Management...
Education
Indiana Wesleyan University
International Justice Mission October 2013 - Present
EDMC March 2012 - September 2013
Insight Communications June 2010 - January 2012
Copenbarger & Copenbarger, LLC May 2007 - May 2009
Real Life Church September 2005 - May 2009
ConAm Management Corporation June 2006 - May 2007
World Harvest Bible College December 2003 - May 2005
Skills
Public Speaking, Community Outreach, Leadership Development, Event Planning, Leadership, Volunteer Management, Fundraising, Customer Service, Social Media, Nonprofits, Research, Microsoft Office, Public Relations, Social Networking, Career Counseling, Cold Calling, Sales Management, Church Ministry..., Sales, Preaching, Corporate Social..., Social Return on...
Education
The George Washington University 2014 — 2016
Masters in Public Leadership, Multi-Sector Leadership
Liberty University 2006 — 2010
Bachelor of Science (B.S.), Religion/Psychology
World Harvest Bible College 2002 — 2004
Diploma of Arts, Pastoral Studies
Boone County High School 1998 — 2001
High School Diploma
Time Warner Cable June 2012 - Present
Insight Communications March 2008 - March 2012
Governor of Kentucky June 2007 - November 2007
Kentucky Office of Homeland Security January 2005 - June 2007
Kentucky Governor's Office December 2003 - January 2005
Skills
Government Relations, Media Relations, Brand Development, Budget Management, Consumer Insights, Advertising, Online Advertising, Strong Collaboration..., Team Leadership, Entrepreneurial Skills, Corporate Communications, Social Media
Education
Georgetown College 1999 — 2003
Bachelor of Arts (B.A.), Political Science and Government
Time Warner Cable May 2007 - Present
Time Warner Cable May 2007 - Present
Time Warner Cable May 2005 - April 2007
Insight Communications April 1996 - May 2005
Skills
Call Centers, Broadband, Team Leadership, Technical Support, Managed Services, Cross-functional Team..., Operations Management, Network Design, Team Building
Education
Indiana University Bloomington
Sam's Club October 2014 - Present
Papa Johns November 2013 - Present
Time Warner Cable May 2008 - January 2013
U.S. CENSUS BUREAU January 2008 - April 2008
Insight Communications August 2005 - January 2008
Skills
PeopleSoft, Call Center, ADP Payroll, Customer Service, Team Building, Telecommunications, Customer Retention, Salesforce.com, Call Centers, Payroll, Sales Operations, Budgets, CRM, Account Management, Microsoft Excel, SharePoint, Invoicing
Education
Indiana Wesleyan University 2010 — 2012
ASB, Business/Accounting, 3.79
Cengage Learning July 2013 - Present
Total Quality Logistics January 2013 - July 2013
Insight Communications November 2010 - January 2013
CSM (Christian Social Ministries) December 2005 - August 2009
Liberty University August 2003 - May 2004
Skills
Leadership, Training, Customer Service, Public Speaking, Call Centers, Teaching, Community Outreach, Customer Satisfaction, Outlook, Microsoft Office, Troubleshooting, Philosophy of Religion, Team Building, Academic Writing, Editing, Podcasting, Non-profits, Pastoral, Research, Leadership Development, Strategic Planning, Management, Call Center, Program Direction, Employee Handbooks, Policy Writing, Cable Repair, Biblical Languages, Marketing, Public Relations, Event Planning, Fundraising, Recruiting, Staff Recruitment, Staff Training, Pastoral Ministry, Technical Support
Education
University of Dayton 2009 — 2013
Th.M., 4.0 GPA
The Southern Baptist Theological Seminary 2004 — 2009
M.Div., 3.8 GPA
Liberty University 2000 — 2003
Bachelors of Science, 3.8 Magna Cum Laude
Graham High School
Citi December 2014 - Present
Fidelity Investments January 2013 - December 2014
Synacor August 2012 - December 2012
Insight Communications May 2011 - December 2011
polaris January 2010 - May 2010
Skills
Angular Js, Spring, jQuery, Selenium, TestNG, Castor, AJAX, CSS, JSP, Java, Servlets, Hibernate, XML, JavaScript, Eclipse, JUnit, Log4j, C, J2EE Application..., RESTful WebServices, SOAP, Struts, Spring Framework, SQL, PL/SQL, Unix Shell Scripting, HTML, JSF, JAXB, Java Enterprise Edition
Education
university of texas at dallas 2010 — 2012
Master of Science (M.S.), Computer Engineering
Jawaharlal Nehru Technological University 2006 — 2010
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
Papa Johns September 2012 - Present
Time Warner Cable April 2011 - September 2012
Insight Communications September 2010 - April 2011
Insight Communications May 2006 - September 2010
HR Affiliates June 2005 - May 2006
Skills
Employee Relations, Human Resources, New Hire Orientations, Onboarding, Payroll, Recruiting
Education
Indiana Wesleyan University 2009 — 2011
Master's degree, Human Resource Management
Tennessee State University 2003 — 2005
Bachelor of Business Administration (B.B.A.), Human Resource Management
Self-employed 2008 - Present
Handy construction Co May 1982 - 2012
City of Franklin May 2008 - January 2009
Insight Communications March 2006 - January 2007
Advantis Medical, Inc. April 2005 - January 2006
City of Franklin April 1997 - April 2003
City of Franklin September 1987 - April 2003
City of Franklin December 1985 - July 1995
Skills
Administration, Budgeting, Business Management, Customer Relations, Customer Service, Documentation, Excel, Employee Relations, Government, Government Relations, Hiring, Internet, Inventory Management, Linux, Team Leadership, Microsoft Office, Outlook, Operations Management, Organizing, PowerPoint, Public Relations, Quality Assurance, Quality Management, Retail, Security, Problem Solving, Telecommunications, TCP/IP, Word, Wireless, Mac OS X, Management, Software Documentation, Microsoft Excel
Education
Kaplan University 2008 — 2008
None, Information Technology
Southwestern High School 1978 — 1982
Diploma, General Studies
American Commercial Lines July 2013 - Present
Insight Communications October 2009 - February 2013
Behringer Harvard/IPC Real Estate Management May 2005 - September 2009
Thomas Industries, Inc. April 2003 - April 2005
Ernst & Young/Arthur Andersen January 1999 - March 2003
US Army/National Guard October 1991 - July 1999
Skills
CPA, Due Diligence, Auditing, Financial Analysis, Tax, Accounting, Team Leadership, Internal Controls, Financial Reporting, Mergers & Acquisitions, GAAP, Finance, Managerial Finance, Income Tax
Education
Indiana University-Southeast 2005 — 2008
Masters, MBA
University of Kentucky 1995 — 1998
Bachelor of Science, Accounting
PCT January 2014 - Present
Channell February 2009 - January 2014
Newwave Communications November 2007 - October 2008
Insight Communications October 2005 - October 2007
Skills
Broadband, Telecommunications, Telephony, Sales Management, Direct Sales, VoIP, Fiber Optics, Sales, Team Building, Budgets, Optical Fiber, Account Management, Strategic Planning, Customer Service, Product Management, Cable Television, Sales Operations, Wireless, FTTx, Product Marketing, Solution Selling, Contract Negotiation, IPTV, DWDM, Salesforce.com, Networking, Ethernet, IP, Call Centers, DOCSIS, Managed Services, Strategic Partnerships
Education
Indiana University Bloomington 1999 — 2001
Public Affairs
Forever Young Vacation June 2014 - Present
Time Warner Cable (Formally Insight Communications) March 2012 - May 2014
Insight Communications 2007 - April 2012
Citi 2004 - 2007
Skills
Call Center, Customer Experience, Customer Satisfaction, Telecommunications, VoIP, Vendor Management, Call Centers, Wireless, Customer Service, Solution Selling, Direct Sales, Sales Management, Management, Strategic Planning, Team Building, Sales Operations, Cold Calling, Customer Retention, Coaching, Budgets, Team Leadership, Microsoft Office, Office Management, SharePoint, Executive Support, Account Management, Cross-functional Team..., Training, Sales Process, Workforce Management, Salesforce.com, Troubleshooting, Process Improvement, Operations Management, Performance Management, Sales, Employee Training
Education
Indiana Wesleyan University 2012 — 2015
Bachelor of Business Management, Business Administration and Management, General
Western Kentucky University 2000 — 2002
Chemisty
WGU Indiana October 2010 - Present
Ivy Tech Community College August 2010 - Present
Comcast January 1990 - October 2010
Insight Communications January 1990 - January 2008
Skills
Coaching, Call Centers, Leadership Development, Team Building, Customer Retention, Customer Satisfaction, Team Leadership, Management, Telecommunications, Executive Coaching, Lifestyle Coaching, Training, Life Coaching, Process Improvement, Leadership, Business Process..., Recruiting, Project Management, Performance Management, Change Management, Budgets, Microsoft Office, Staff Development, Operations Management, Supervisory Skills, Employee Engagement, Forecasting, Analysis, Strategy, Organizational..., Conflict Resolution, Employee Training, Salesforce.com, Human Resources, Employee Relations, Career Counseling, Strategic Partnerships, Outlook, Cross-functional Team..., Career Development, Higher Education, Distant Learning, Adjunct Instructor, Teacher Mentoring, Mentoring, Higher Education...
Education
UTD 2011 — 2012
Coaching Certificate Program Outline, Organizational Behavior and Executive Coaching, ACC Certification through ICF
Indiana Wesleyan University 2007 — 2009
MBA, Accounting
Indiana Wesleyan University 1993 — 1996
BS, Business Admin/Accounting
Time Warner Cable 2011 - Present
Insight Communications 2007 - 2009
Comcast February 2003 - 2006
Charter Communications 2000 - 2003
Insight Communications 1999 - 2000
Comcast 1994 - 1999
Skills
Direct Sales, Strategic Partnerships, Broadband, Telecommunications, Sales Management, Marketing, Project Management, Cable Television, Cross-functional Team..., Leadership, Management, Advertising, Marketing Management, Customer Satisfaction, Account Management, Customer Service, Team Building, Call Centers, Call Center, Team Leadership, Forecasting, Budgets, Operations Management, Customer Retention, Marketing Strategy, Telephony, New Business Development, Process Improvement, Marketing Research, Strategic Planning, Customer Experience, Marketing Operations, Sales, Training, Product Management, Sales Operations, Salesforce.com, P&L Management, CRM, B2B, Sales Process, Competitive Analysis, Strategy, Selling, Solution Selling, VoIP, Start-ups, Sales Presentations
Education
Indiana Wesleyan University
Business Administration
Purdue University
Business Management
Casino Aztar August 2011 - Present
Insight Communications May 2010 - August 2011
ITT Technical Institute 2010 - 2011
Washington Mutual October 2005 - June 2009
Integra Bank August 1997 - January 2005
STAR Financial Bank 1988 - 1997
Education
ITT Tech 2010 — 2012
Associates, Computer Networking
Indiana Wesleyan University 1996 — 1997
Adult learning
International Business College 1970 — 1972
Associates, Accounting and management
RHE January 2005 - Present
Insight Communications January 2005 - June 2006
Montaplast of North America April 2000 - April 2003
Skills
Ecological Restoration, Ecological Design, Forest Ecology, Biology, Ecology, Microscopy, Clinical Microbiology, Plant Breeding, Microbiology, Plant Ecology, Plant Identification, Plant Tissue Culture, Networking, Routers, Network Design, Databases, Architecture, Switches, SharePoint, Servers, VPN, Information Technology, VMware, Linux, VoIP, Unix, SQL, Firewalls, Software Documentation, Project Management, Disaster Recovery, Troubleshooting, Software Installation, System Administration, IT Management, Red Hat Linux, Network Administration, Telecommunications, TCP/IP, Solaris, Microbial Ecology, Project Scope...
Education
Indiana University Bloomington 2011 — 2013
Master's degree, Science Instruction, 3.9
Indiana University Bloomington 2008 — 2011
BS/AS, Biology/Chemistry, 3.4
University of Kentucky 2000 — 2004
Bachelors, Biology
University of Louisville
Ph.D., Ecology Evolution and Behavour
Rockhurst Jesuit High School
Socialzing March 2014 - Present
Foresight Financial Group, LLC October 2010 - Present
IBM Global Services July 2009 - April 2011
Rosecrance Health Network October 2007 - October 2008
County of Winnebago 2000 - 2006
Hamilton Sundstrand 1994 - 2000
Insight Communications April 1991 - September 1994
Skills
Windows Server, System Administration, Windows, Active Directory, Antivirus, Microsoft SQL Server, Microsoft Office, Norton Ghost, DNS, VMware Workstation, Troubleshooting, Servers, Social Media Marketing, Windows 7, Networking, Social Media, Software Installation, VPN, Technical Support
Education
Judson College 1997 — 2000
BA, MIS
Rock Valley College 1991 — 1997
AA, AAS, Computer Science
ADP January 2014 - Present
ADP January 2014 - Present
Time Warner Cable January 2012 - January 2014
Insight Communications September 2003 - January 2012
Skills
Call Centers, Workforce Management, Avaya, Telecommunications, Vendor Management, Analytics, Customer Experience, Data Analysis, Analysis, Troubleshooting, Business Analysis, Process Improvement, Project Planning, Payroll, Training, Avaya Technologies, Customer Service, Customer Satisfaction, Management
Education
Indiana Wesleyan University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Indiana Wesleyan University 2009 — 2011
Bachelor of Science, Business Administration and Management, General
University of Louisville Physicians May 2012 - Present
DMLO January 2008 - May 2012
Insight Communications May 2006 - September 2007
Skills
Microsoft Certified..., A+, CompTIA, CCNA, Security+, MCSA, Auditing, Network+, Network Security, Active Directory, Network Engineering, Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Nexus, Cisco Call Manager, Cisco UCS, Microsoft Exchange, VMware, DNS, Windows Server, Help Desk Support, DHCP, Troubleshooting, Citrix, Cisco Wireless, Servers, VMware ESX, CCNP, Windows 7, System Administration, Hardware, Virtualization, Linux System..., Routers, Group Policy, Switches, Networking, vSphere, VoIP, Unified Messaging, Unified Communications
Education
Western Kentucky University 2011 — 2015
Bachelors' Degree, Computer Information Technology
Jefferson Community College 2002 — 2006
AAS, Computer Science
Soloman Security March 2012 - Present
Insight Communications August 2011 - March 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, CAD, Microstation
Education
Spalding University 2009 — 2015
ITT Technical Institute-Louisville 2002 — 2006
Associate of Science (A.S.), Drafting/Design Engineering Technologies/Technicians
Seven Counties Services January 2011 - Present
Insight Communications October 2007 - October 2011
Piedmont Quality Water Inc November 1995 - December 2005
Sears Termite and Pest Control November 1988 - October 1995
Skills
Invoicing, Accounts Receivable, Accounts Payable, General Ledger, Accounting, Payroll, Sales, Process Improvement, Customer Retention, Benefits Administration, Financial Analysis, PeopleSoft, Account Reconciliation, Financial Statements, Financial Reporting, Spreadsheets, QuickBooks, Cash Flow, Databases, Forecasting, Financial Accounting, Time Management, Budgets, Sarbanes-Oxley Act, Outlook, Customer Service, Data Entry, ADP Payroll, Process Scheduler, Bookkeeping, Access
Education
Iroquois High School
Jefferson Community College
Accounting
Dynetics Technical Services, Inc. November 2014 - Present
Steelcase August 2014 - November 2014
The Visible Brand April 2012 - April 2014
Insight Communications August 2008 - August 2011
Hewlett-Packard January 2008 - May 2011
Skills
Training, Sales, Management, Leadership, Strategic Planning, Windows, Team Leadership, Project Management, Integration, Web Development, Data Analysis, Business Development, IT Solutions, Customer Retention, Windows Server, Time Management, Customer Service, Social Media Marketing, Social Networking, SharePoint, Social Media, Project Planning, Team Building, Microsoft Office, Visual Basic, Start-ups, Budgets, Sales Management, WordPress, Magento, PHP, HTML, Marketing Strategy, Brand Development, Technical Writing, SAP, Photoshop, Event Planning, Lean Manufacturing, Recruiting, Software Development, Linux, Microsoft SQL Server
Education
Florida Institute of Technology 2013 — 2015
Master of Science (M.S.), Project Management - Information Systems
University of Alabama in Huntsville 2007 — 2012
Bachelor of Science in Business Administration (B.S.B.A.), Management Information Systems in Systems Analysis
ASFL
F.C. Tucker/Lafayette Realtors February 2009 - Present
WASK/WKOA Radio May 2001 - June 2012
WASK/WKOA 2001 - 2012
Insight Communications May 2000 - May 2001
Artistic Media Partners November 1998 - May 2000
Brewer Broadcasting September 1996 - November 1998
Artistic Media Partners June 1995 - September 1996
WASK/WKOA Radio November 1981 - March 1994
Skills
Sales, Sales Management, Marketing Management, Public Relations
Education
Indiana University Bloomington 1974 — 1978
Bachelor of Arts (B.A.), Business Management and Marketing
Suddenlink Communications December 2014 - Present
LS Technology Services April 2001 - December 2014
Netcracker February 2012 - February 2014
Insight Communications August 2011 - January 2012
Suddenlink Communications 2009 - 2011
Convergys 2001 - 2007
Charter Communications 2003 - 2004
Skills
Telecommunications, Billing Systems, Telecommunications..., Provisioning, Process Improvement, Broadband, Integration, Business Analysis, VoIP, Service Delivery, Requirements Analysis, Testing, Project Management, Business Process..., Visio, Wireless, Business Process, Call Center
Education
Georgia State University
B.A., Psychology & Marketing
Thorntons Inc. August 2013 - Present
Time Warner Cable March 2012 - August 2013
Insight Communications January 2010 - February 2012
Yum 2007 - 2009
Long John Silver's / A&W 2007 - 2009
Skills
Outlook, Microsoft Office, Training, Access, Team Building, Customer Service, Troubleshooting, Microsoft Excel, Process Improvement, Leadership, Strategic Planning, Employee Relations, Human Resources, Editing, Lotus Notes, Customer Satisfaction, Software Documentation, PowerPoint, Call Centers, Time Management, Data Entry, Team Leadership, Recruiting, Payroll, Invoicing, Microsoft Word, Project Management, Vendor Management, Performance Management, Windows, Operations Management, Event Planning, Coaching, Leadership Development, Organizational..., Onboarding, Marketing, Social Networking, Retail, Employee Training, Event Management, Telecommunications, Public Speaking, Benefits Administration, Networking, New Hire Orientations
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Concentration in Project Management and Human Resources
Rudy Green, Inc. August 2006 - Present
Insight Communications 2005 - 2006
Tom Haas MD, IMAAGE 1998 - 2005
Haas Artistic Furnishings 1989 - 1997
Legends, Paris Planning and Parkersed Models 1982 - 1988
Skills
Marketing, Retail, Dogs, Food, Negotiation, New Business Development, Strategic Planning, Leadership, Business Strategy, Customer Service, Advertising, Product Development, Business Development, Sales Management, Marketing Communications, Marketing Strategy, Entrepreneurship, Pro Bono, Business Intelligence, Sales, Small Business, Start-ups, Social Media Marketing, Social Media
Education
University of Southern Indiana 1980 — 1982
Bachelor’s Degree, Social Sciences
Indiana University Bloomington 1978 — 1980
Evansville Central
Time Warner Cable - Acquired Insight Communications 2012 August 2004 - April 2013
Insight Communications February 1998 - August 2004
Telecommunications, Inc. - TCI of Indiana, Inc. September 1995 - March 1998
Telecommunications, Inc. - TCI of Indiana, Inc. February 1995 - September 1995
Telecommunications, Inc. - TCI of Illinois, Inc. July 1991 - February 1995
Skills
Telecommunications, Cross-functional Team..., Broadband, Cable Television, Telephony, VoIP, Project Planning, Project Management, Customer Experience, Call Centers, Customer Retention, Management, Wireless, Vendor Management, VOD, Customer Satisfaction, Video, Team Building, Operations Management, Product Development, Change Management, New Product Roll Out, Digital Video, Program Management, Product Lifecycle..., Strategy, Process Improvement, Integration, Fiber Optics, Leadership, Networking, Competitive Analysis, IPTV, Security
Education
Illinois State University 1987 — 1991
BS, Major: Mass Communications-Broadcasting; Minor: Public Relations
Eureka High School 1983 — 1987
RPG Consulting July 2009 - Present
JEX Consulting June 2002 - Present
Options Charter School, Board of Directors March 2007 - November 2011
Interactions Corporation June 2006 - July 2009
Insight Communications 2005 - 2006
Ameritech April 1999 - May 2002
RCN, formerly 21st Century Corp February 1999 - May 2002
Gander Mountain 1992 - 1994
Skills
Strategy, Leadership, Start-ups, Management, Process Improvement, Training, Telecommunications, Project Management, Strategic Planning, Analytics, Forecasting, Sales Operations, Call Centers, Sales, Negotiation, Data Analysis, Customer Service, Process Engineering, Time Management, Event Management
Education
Harding University 1986 — 1989
Bachelors of Science, Mathematics
York College, Nebraska 1984 — 1986
AA, Mathematics, Psychology
iwireless Sprint February 2012 - Present
Geek Squad August 2006 - November 2010
Honeywell August 2005 - August 2006
Fusion Broadband August 2003 - August 2005
Insight Communications August 2000 - August 2004
Skills
Wireless, System Deployment, Business Case Modelling, HSUPA, Remote Desktop, Cisco Call Manager, Mobile Security, Enterprise Mobility, Fixed Mobile Convergence
Education
Sullivan University 2004 — 2005
Jefferson Community College 1991 — 1993
Defender Direct October 2014 - Present
Defender Direct November 2011 - October 2014
Comcast March 2008 - August 2011
Insight Communications January 2005 - March 2008
Insight Communications (Formerly, Cox Communications) July 1996 - January 2005
Cox Communications December 1993 - July 1996
Cox Communications March 1991 - December 1993
Skills
Telecommunications, Strategy, Product Marketing, Cross-functional Team..., Marketing, Project Planning, Call Centers, Competitive Analysis, Marketing Strategy, Leadership, Strategic Partnerships, Management, Direct Sales, Creative Direction, Project Management, Advertising, Analysis, Customer Satisfaction, Marketing Communications, Customer Retention, Program Management, Public Speaking, Market Planning, Coaching, Brand Management, Strategic Planning, Account Management, Training, Time Management, Customer Experience, Sales, Sales Management, Digital Media, New Business Development, Direct Marketing, Sales Operations, Direct Mail, Customer Acquisition, Sponsorship
Education
Indiana State University 1986 — 1990
Bachelor of Arts, Communications; Speech Communications
The Coca-Cola Company March 2015 - Present
The Coca-Cola Company April 2014 - Present
The Coca-Cola Company October 2011 - April 2014
Enterprise Rent-A-Car July 2010 - October 2011
Insight Communications January 2010 - May 2010
Finish Line May 2009 - December 2009
Employment Plus January 2009 - May 2009
Circuit City August 2007 - October 2008
Sprint July 2006 - August 2007
Skills
Direct Sales, Account Management, Inventory Management, Office Management, Customer Service, Sales, Sales Management, Team Building, Management, Sales Operations, Customer Satisfaction, Event Planning, Forecasting, Marketing, Sales Process
Education
Indiana University Kokomo 2007 — 2009
B.S., Business Management & Human Resources
University of Southern Indiana 2002 — 2007
Business Administration and Management, General
Gilt Groupe September 2014 - Present
Kindred Healthcare 2012 - Present
Kindred Healthcare March 2010 - May 2012
Procarent February 2007 - November 2009
Insight Communications February 2005 - February 2007
Cox Radio May 1999 - February 2005
Title Loans of America January 1995 - January 1998
Skills
Performance Management, Strategic Planning, Acquisitions, Employee Benefits, Payroll, HRIS, Employee Relations, Recruiting, Human Resources, Employee Engagement, Talent Management, Personnel Management, Applicant Tracking..., New Hire Orientations, Benefits Administration, Leadership Development, Training, Interviews
Education
Indiana Wesleyan University 2009 — 2011
BS, Management
SPHR
Human Resource Management
Wide Open West March 2011 - Present
Insight Communications October 2010 - May 2011
Time Warner Cable September 2006 - September 2009
Time Warner Cable July 2004 - September 2006
Time Warner Cable June 1996 - July 2004
Skills
Fiber Installation and..., Telecommunications, Software Installation, Marketing Activation, Optical Fiber, Routers, Computer Network..., Troubleshooting, Fiber Optics, Networking, Cabling, Wireless, VoIP, Broadband, Network Administration, TCP/IP, DWDM, Routing, Technical Support, Engineering, IP, Network Design, Telephony, Switches, RF, Ethernet, System Deployment, Disaster Recovery
Education
Franklin University 2000 — 2005
Human Resources, Training and Development
Franklin University 1992 — 1995
Business Management, Training and Development
Central Ohio Technical College 1986 — 1988
AAS, Electronic Engineering
Capital Technology Solutions, LLC. / FuelHelpDesk.com February 2012 - Present
BSBWeb.net 2010 - Present
Information Technology Architects, Inc. October 2011 - January 2012
TJ Maxx December 2010 - November 2011
Midwest Telecom Communications, Inc. May 2010 - July 2010
WNIN Public Radio April 2010 - May 2010
Mitchell International December 2009 - April 2010
Insight Communications September 2005 - September 2009
Skills
Programming, Visual Basic, HTML, Drupal, CSS, Photoshop, Graphic Design, Maya, Microsoft Office, Joomla, Web Design, Image Editing, Flash Animation, Computer Hardware..., Data Entry, Spreadsheet Design, Process Improvement, Efficiency Improvement, .NET, Freelance Graphics, Logo Development, Visual C#, ASP.NET, Troubleshooting, WordPress, Windows Server, Databases, SQL, Network Administration, Software Installation, Windows, Networking, Active Directory, Servers, Software Development, Hardware, Help Desk Support, Ethernet Wiring..., Coaxial Wiring..., Telephone Wiring..., Computer Hardware, Windows 7
Education
ITT Technical Institute 2008 — 2010
Associate, Computer Networking
Ivy Tech Community College 2002 — 2005
Associate, Computer Programming
Mount Vernon High School 1998 — 2002
Diploma, Business and Computer Technology
Looking for an exciting new job opportunity September 2015 - Present
Yum! Brands November 2014 - September 2015
First Group January 2013 - November 2014
Time Warner Cable March 2012 - August 2012
Insight Communications December 2007 - March 2012
Insight Communications December 2006 - November 2007
Time Warner Cable January 2006 - December 2006
Adelphia Communications January 2000 - January 2006
Adelphia Communications 1998 - 2000
Skills
Security, HIPPA, SOX, Security Awareness, Network Security, Physical Security, Security Policy, Vulnerability Assessment, PCI DSS, Compliance, Security Management, Risk Assessment, Penetration Testing, Computer Security, Information Security..., Information Assurance, Security Audits, Disaster Recovery, Information Security..., Privacy, Security Assessments, Vulnerability Management, Compliance Management, IT Audit, Data Security, Cyber Security, Vulnerability Scanning, IT Operations, Data Center, Security Operations, Information Security, Sarbanes-Oxley Act, Network Engineering, Troubleshooting, Security+, Governance, Information Technology, Program Management, IT Management, HIPAA, Privacy Law, Firewalls, Cisco Technologies, Network Design, Internet Security, IT Strategy, CISSP, Security Architecture..., Encryption, Network Architecture
Education
Western Governors University 2012 — 2015
Master of Business Administration (M.B.A.), Information Technology Management - Business Administration
Excelsior College 2006 — 2010
BA, Business
A. Arnold World Class Relocation March 2015 - Present
A. Arnold World Class Relocation May 2011 - March 2015
Insight Communications May 2009 - March 2011
Citi October 2008 - May 2009
Charter Communications November 2007 - July 2008
Skills
Customer Service, Claims, Technical Support, Data Entry, Call Center, Troubleshooting, Customer Support, Laptops, Windows 7, Lotus Notes, XP, Process Improvement, Blackberry, Wireless Networking, Customer Experience, Computer Repair, Networking, Telephone Skills, Transportation, Claim, Call Centers, Windows Mobile, Apple OS, Android, Sales
Education
Valley High School 2004 — 2007
High School Diploma, General
Jefferson Community College
Associate's degree, Network and System Administration/Administrator
Time Warner Cable July 2009 - March 2015
Insight Communications April 2005 - July 2009
Insight Communications September 2003 - April 2005
Skills
Customer Service, Dispatching, Supervisory Skills, Telecommunications
Education
Kentucky State University 1996 — 1998
Earle C. Clements Job Corp Center
Welding Technology/Welder
Fern Creek High School
Jones NCTI
Computers and Broadband Modems
Jones NCTI
Delivering Cable Services
Jones NCTI
Basic Broadband Troubleshooting
Worth New York February 2014 - August 2015
Ebit Information Systems June 2012 - April 2013
Raytheon October 2011 - May 2012
Insight Communications April 2010 - June 2011
Humana September 2007 - May 2010
Appriss February 2009 - April 2010
Keane August 2008 - February 2009
Various Contract Positions July 2005 - June 2008
Union Bank June 2000 - July 2005
US Army January 1988 - July 2004
Skills
Microsoft SQL Server, SSIS, Databases, Oracle, SSRS, Stored Procedures, Crystal Reports, SSAS, Business Intelligence
Education
Jack Welch Management Institute 2009 — 2015
Bachelor of Business Administration (BBA), Business Adminstration with concentration in Legal Studies, 3.5
Humana June 2014 - Present
Humana Medicare Risk Adjustment February 2012 - June 2014
Humana November 2010 - February 2012
Insight Communications June 2008 - September 2010
Skills
Medicare, HMO, Health Insurance, Medicare Part D, HIPAA, Insurance, Employee Benefits, Customer Service, PPO, Call Centers, Managed Care, Healthcare Industry, Medicaid, Healthcare
Education
Kentucky State University
Fashion Merchandising/Marketing
Western High School
Honors Diploma
Schulte Roth & Zabel LLP September 2007 - Present
Insight Communications October 2000 - May 2007
Washington Sports and Entertainment June 1998 - October 2000
Jones Day Reavis & Pogue February 1995 - May 1998
Skills
Westlaw, Legal Writing, Litigation, Policy, Legal Research, Microsoft Office, Courts, Civil Litigation, Mediation, Trials, Appeals, Corporate Law
Education
St. John's University School of Law
JD
Howard University
BA, magna cum laude, Sociology
GP Strategies Corporation November 2014 - Present
Xerox Learning Services February 2013 - November 2014
Time Warner Cable (formerly Insight Communications) October 2006 - July 2012
Insight Communications December 2005 - October 2006
Missouri Department of Transportation July 2000 - November 2005
ExecuTrain 1997 - 2000
Debevoise & Plimpton 1995 - 1997
Swiss Bank Corporation 1992 - 1994
Skills
Training, Employee Training, Team Building, Leadership, Coaching, Training Delivery, Customer Service, Performance Management, Call Centers, Leadership Development, Instructional Design, Management, Microsoft Office, Strategic Planning, Customer Satisfaction, Human Resources, Procedure Development, Cross-functional Team..., Customer Experience, Project Planning, Needs Analysis, Strategy, Webinars, Career Development, Time Management, Software Documentation, Organizational..., Development & delivery..., Hiring Employees, Content Development, Content Writing, Outlook, Workshop Facilitation, Team Leadership, Customer Retention, Hiring, Call Center Development, Salesforce Training, ADDIE, Learning Management..., Sales, Access, Analysis, Administration, Process Improvement, Project Management, Program Management, Telecommunications
Education
Indiana University Bloomington
Bachelor of Arts, Majors: English and German Minor: Education
Universität Hamburg 1985 — 1986
3 semesters of study toward BA, German
Bloomington High School North
Time Warner Cable April 2011 - Present
Insight Communications June 2009 - March 2011
Skills
Cable Modems, DOCSIS, Broadband, Metro Ethernet, Computer Network..., Telephony, HSRP, RIP, MPLS, Cisco IOS, VoIP, OSPF, Troubleshooting, Optical Fiber, Telecommunications
Education
Ivy Tech Community College 2005 — 2009
2 Year, Network Administration
Floyd Central High School
Floyd Central High School
Floyd Central High School
Neustar, Inc. August 2010 - July 2015
Insight Communications January 2010 - August 2010
ICT/Apple May 2009 - October 2009
Bank of America Merchant Services April 2008 - August 2008
Skills
Recruiting, Coaching, Business Analysis, Team Building, Leadership, Management, Training, sales, Product Marketing, Event Planning, Program Management, Customer Service, Microsoft Office, Project Management, Sales
Education
Liberty University
Bachelor's Degree, Bachelor of Science in Business Administration- Marketing
Doe Anderson March 2014 - Present
Time Warner Cable July 2013 - February 2014
Time Warner Cable March 2012 - July 2013
Insight Communications May 2002 - March 2012
Louisville Metro Government 1997 - 1999
Skills
Call Center, Telecommunications, VoIP, Telephony, Broadband, Vendor Management, Budgets
Education
Jefferson Community College 1992 — 1994
ADP August 2015 - Present
Time Warner Cable Business Class June 2014 - August 2015
Time Warner Cable Business Class January 2013 - May 2014
Time Warner Cable July 2012 - April 2013
Insight Communications November 2011 - July 2012
Skills
Telecommunications, Telemarketing, B2B, Direct Sales, Optical Fiber, Cold Calling, Enterprise Software, Salesforce.com, Sales Process, VoIP, Leadership, Management, Solution Selling, Customer Retention, Wakeboarding
Education
Florida Southern College 2005 — 2009
Bachelor of Science (BS), Marketing
TWC Media May 2014 - Present
Insight Communications April 2004 - Present
Time Warner Cable Media October 2013 - May 2014
Time Warner Cable April 2009 - October 2013
Federal Reserve Bank of St. Louis September 1994 - September 2004
Federal Reserve Bank of St. Louis Louisville Branch September 1994 - September 2004
Cowger Miller Mortgage February 1992 - September 1994
Skills
CRM, B2B, Media Planning, Demographic Analysis, Marketing, Advertising, Sales, Marketing Strategy, Management, Customer Service, Social Media Marketing, Account Management, Marketing Communications, Strategic Planning, Digital Marketing, Team Building, New Business Development, Leadership, Online Advertising, Social Networking, Event Planning, Integrated Marketing, Public Relations, Event Management, Online Marketing, Sales Management, Advertising Sales, Customer Satisfaction, Public Speaking, Customer Retention, Email Marketing, Direct Marketing, Networking, Digital Media, Direct Sales, Training, Invoicing, Account Reconciliation
Education
Indiana Wesleyan University 2011 — 2014
Bachelor of Science, Business Administration
Indiana Wesleyan University 2010 — 2012
Associates Degree, Business Administration and Management, General
Eastern High School
CapCity Communications April 2012 - Present
Yamanair Creative 2015 - 2015
Voices.com 2014 - 2014
Clear Channel Radio February 2005 - April 2012
Insight Communications May 2010 - December 2011
D.R. Rice Broadcasting October 2007 - March 2008
Skills
Strategic Partnerships, Broadcast, Marketing, Radio, Digital Media, Social Media Marketing, Voice Over, Voice Acting, Radio Broadcasting, Producing, Radio Host, Television, Broadcast Journalism, Audio Editing
Education
Connecticut School of Broadcasting 2004 — 2004
Indiana University-Southeast 2000 — 2002
Appriss December 2014 - Present
Appriss February 2014 - Present
Appriss January 2013 - February 2014
Appriss September 2011 - January 2013
Insight Communications September 2008 - December 2009
Accent Marketing April 2007 - September 2008
Citibank July 2004 - October 2006
Conti Medical Concepts September 2000 - June 2004
Sears, Roebuck and Co. 1999 - 2000
Skills
Training, Management, Process Improvement, Customer Service, Team Leadership, Leadership, Team Building, Vendor Management, CRM, Call Centers, Program Management, Sales, Quality Assurance, Quality Management, Project Planning
Education
Assumption High School
Diploma
Indiana Wesleyan University
Pursuing Degree in Business Management
Murray State University
Coursework in Interpersonal Communications
Time Warner Cable December 2006 - Present
Insight Communications December 2006 - Present
Insight Communications December 2006 - Present
Time Warner Cable December 2006 - Present
Southwestern Mental Health Center August 2004 - December 2006
Southwestern Indiana Mental Health Center August 2004 - December 2006
Skills
Problem Solving, Customer Service, Compliance, Administration, Quality Assurance, Billing, Billing Systems, Call Center, Data Entry, Customer Satisfaction
Education
Indiana Business College 1993 — 1994
Billing Specialist
William Henry Harrison High School, Evansville Indiana
William Henry Harrison High School, Evansville Indiana
Time Warner Cable March 2012 - Present
Insight Communications October 2001 - March 2012
Skills
Project Planning, Project Implementation, Project Coordination, Team Building, Strategic Planning, Process Improvement, Problem Solving, Telecommunications, Customer Relations, Operations Management, Team Leadership, Product Management, Contract Negotiation, Program Management
Education
Jefferson Community College 1991 — 1993
Business
Fairdale High 1986 — 1990
Dimension Data September 2013 - Present
Delhaize Group June 2012 - Present
boice.net May 2008 - June 2012
Insight Communications 2009 - 2010
ASUS May 2005 - May 2008
Skills
CCNA, Cisco Technologies, VPN, Network Administration, Switches, Windows Server, Routers, Servers, CCNP, Security, Disaster Recovery, Troubleshooting, WAN, Operating Systems, Technical Support, Linux, Networking
Education
Kentucky State University 1999 — 2003
Bachelor, Computer Science
Fern Creek Traditional High School 1997 — 1998
Carroll High School 1991 — 1992
Spalding University
Zimmer Property Solutions January 2011 - Present
Retail Marketing Services east, Inc. January 2010 - January 2011
Insight Communications January 2009 - 2010
Quest Software July 2008 - December 2008
Enterprise Rent-A-Car March 2006 - July 2008
Skills
Cold Calling, Account Management, Direct Sales, Sales, Sales Process, Salesforce.com, Customer Retention, Marketing, Sales Management, Sales Operations, New Business Development, B2B, Contract Negotiation, Selling, Customer Service
Education
Kent State University 2001 — 2006
Bachelors, Marketing/ Management
Hondros college
Medicor Associates, Inc. September 2012 - Present
Staples June 2011 - June 2013
Geek Squad City April 2009 - February 2011
Insight Communications August 2008 - April 2009
GameStop June 2005 - July 2008
EA SPORTS August 2005 - March 2007
Skills
Troubleshooting, Networking, Microsoft Office, Hardware, Windows, Technical Support, Customer Service, Laptops, System Administration, Computer Repair, Access, Windows 7, Windows Server, Network Administration, DNS, Active Directory, Linux, OS X, Wireless Networking, Antivirus, IIS, Cisco Technologies, DHCP, Microsoft SQL Server, Microsoft Exchange, Databases, Computer Hardware, Windows Vista, Operating Systems, Printers, Help Desk Support, Microsoft Servers, SQL, SharePoint, Servers, Firewalls, VPN, Customer Support, Network Performance..., Computer Network..., Network and PC Security, SonicWALL, Cisco Network Devices, Network Documentation, Backup Exec, NATs
Education
Erie Institute of Technology 2011 — 2012
Associate's degree, Networking and Database Administration, GPA 3.9
Florida Insurance School of Orlando 2006 — 2006
License, Life and Health Insurance
Orlando Bartending School 2005 — 2005
Certification, Bartending
Full Sail University 2003 — 2005
Associates of Computer Science, Computer Animation
Warren County Career Center 2000 — 2003
Certification, AutoCAD Drafting and Design
International Systems of America, LLC May 2015 - Present
International Systems of America, LLC January 2015 - Present
International Systems of America, LLC June 2013 - December 2014
Insight Communications 2006 - 2008
Skills
SharePoint, Microsoft Office, Oracle Applications, JDE One World, ICOMS, Great Plains Software, Kofax, IBM iSeries, Strategic Planning, Account Management, Sales, Microsoft Word, Project Planning, Security, Project Management, Team Building, Customer Service, New Business Development, Management
Education
Jefferson Community College 1998 — 1999
Counselor in Private Practice 2011 - Present
Manteno Middle School August 2007 - May 2010
Information Resources March 2005 - June 2009
La Petite Academy April 2004 - March 2005
Insight Communications 2000 - 2003
Skills
Market Research, Research, Leadership, Training, Management, SPSS, Team Building, Software Documentation, Project Management, Family Therapy, Leadership Development, Life Transitions, Mental Health, Nonprofits, Play Therapy, Psychology, Mental Health Counseling, Psychotherapy
Education
Saint Xavier University 2004 — 2007
M.A., Counseling
Illinois State University 1998 — 2003
B.S., Psychology
Mother McAuley Liberal Arts High School 1994 — 1998
St. Cajetan 1991 — 1994
Queen of the Universe 1986 — 1991
Time Warner Cable March 2012 - Present
City of Geneva, Illinois May 2014 - Present
Go West Young Mom June 2010 - Present
Insight Communications March 2007 - March 2012
Verizon Business May 2005 - April 2006
RR Donnelley September 2003 - December 2004
Intel July 1999 - October 2002
Skills
Analytics, Strategic Planning, Advertising, Forecasting, Financial Modeling, Financial Analysis, Product Development, Business Strategy, Analysis, Mergers & Acquisitions, Process Improvement, Business Development, Entrepreneurship, Social Media Marketing, Digital Media, Marketing, Competitive Analysis, Start-ups, Strategic Partnerships, Business Analysis, Business Process..., Strategy, Business Planning, Digital Marketing, Business Intelligence, Marketing Strategy, Data Analysis, Web Analytics, Brand Management, Marketing Research, P&L Management, Telecommunications, Cross-functional Team..., Product Marketing, Sales Operations, Integrated Marketing, Segmentation, E-commerce, Salesforce.com, Product Management, CRM, Customer Insight, Online Advertising, Account Management, Marketing Communications, Media Planning
Education
Indiana University - Kelley School of Business 1997 — 1999
MBA, Marketing and Finance
Washington University in St. Louis - Olin Business School 1989 — 1993
BSBA, Business Administration
Good To Go! Healthy June 2015 - Present
Excello Solutions September 2013 - Present
Insight Communications May 2000 - August 2012
Skills
Broadband, Cable Television, Call Center, Call Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Forecasting, Management, Mergers & Acquisitions, Operations Management, Product Management, Strategic Partnerships, Strategic Planning, Telecommunications, Telephony, Vendor Management, VoIP, Wireless, Business Strategy, Sales Operations, P&L Management
Education
Fordham University 1987 — 1991
Phillips Exeter Academy 1982 — 1986
High School
Time Warner Cable January 2011 - January 2014
Insight Communications February 2005 - December 2010
Insight November 2001 - January 2005
Insight (formerly InterMedia) March 1999 - December 2000
InterMedia (formerly TCI Cablevision) March 1981 - February 1999
Skills
Invoicing, Accounts Payable, Budgets, Recruiting, Human Resources, Training, Account Management, Team Building, Auditing, Wireless, Program Management, Cloud Computing, Software Documentation, Customer Service, Accounting
Education
Jefferson Community College 1985 — 2000
Associates, Business Management, A
Bullitt Central High School 1972 — 1975
Time Warner Cable March 2012 - Present
Insight Communications May 2008 - March 2012
Hitachi Consulting June 2006 - May 2008
Vonage July 2005 - June 2006
BearingPoint March 2004 - July 2005
Adelphia Communications September 1996 - December 2003
Frontier June 1989 - 1996
Skills
Telecommunications, VoIP, Vendor Management, Call Center, Program Management, Process Engineering, Process Improvement, Product Management, Change Management, Operations Management, Cross-functional Team..., Team Building, Team Leadership, Business Analysis, Planning, Organizational..., Customer Satisfaction, Performance Management, Integration, Product Development, New Business Development, Start-ups, Management Consulting, Budgeting, Problem Solving, Strategy Development, Contract Negotiations, Strategic Planning, Business Strategy, Project Management..., Software development..., Hiring, Highly motivated..., Customer Service..., Technical Leadership, Technical Presentations, Project Management, Call Centers, Leadership, Strategy, Wireless, Project Planning, Software Project..., Telephony, Budgets, Broadband, Management
Education
Harvard Business School
Cable Executive Management
NAMIC
Cable Executiuve Leadership Seminar
Polytechnic University 1991 — 1993
Master of Science (M.S.), Computer Systems Networking and Telecommunications
Mount Saint Mary College 1989 — 1991
Bachelor of Science (B.S.), Accounting and Finance
New York City Department of Health and Mental Hygiene January 2012 - Present
Heightened Security Inc, December 2013 - June 2014
The Madison Square Garden Company October 2008 - October 2011
SPIKEDDB April 2001 - August 2007
Insight Communications December 2000 - March 2001
Skills
Advertising, Social Media, Marketing Communications, Outlook, Event Planning, Human Resources, Finance, Office Management, Entertainment, Administrative..., Interviews, Public Speaking, Administrative..., Accounts Payable
Education
Johnson and Wales University 1991 — 1996
Bachelor of Science, Business Management
A. Phillip Randolph HS 1989 — 1991
Business Administration and Management, General
Knight School of Welding January 2015 - August 2015
Indiana University Southeast June 2015 - July 2015
Rivera Group April 2014 - August 2014
W3ECHO, LLC February 2001 - January 2014
Clark County Government Prosecutors Office September 2012 - February 2013
Insight Business August 2008 - September 2010
UPS September 2008 - November 2008
International Brotherhood of Electrical Workers Local 369 August 2007 - September 2008
Insight Communications January 2007 - February 2007
Charter Communications July 2004 - November 2006
Skills
Customer Service, Microsoft Office, Public Speaking, Event Planning, Leadership, Community Outreach, Research, Training, Social Media, Team Building, Nonprofits, Welding, Metal Fabrication, Computer Hardware..., Network Troubleshooting, HTML
Education
Indiana University-Southeast 2013 — 2016
Bachelor’s Degree, Informatics, Psychology Cognate, 3.154
Jefferson Community & Technical College
Associate of Arts (AA), Communications, 3.32
Knights School of Welding, Louisville, KY
American Welding Society (AWS), Certified Welder, 1505277W, Welding Technology/Welder
Insight (now Time Warner) January 2011 - Present
Insight Communications February 2005 - December 2010
Insight Communications November 2001 - February 2005
Insight Communications formerly InterMedia March 1999 - December 2000
InterMedia formerly TCI Cablevision March 1981 - February 1999
Education
Jefferson Community College 1995 — 2000
Associates, Business Management
Beamly US October 2013 - Present
City University of New York (CUNY)- Office of University Controller July 2013 - September 2013
Vibe Media, LLC January 2010 - April 2013
Insight Communications November 2008 - January 2010
DoubleDown Media, LLC January 2008 - October 2008
Bolt Media 2000 - 2007
Qwest Internet Solutions/icon CMT Corp 1995 - 1999
Skills
Management, Budgets, Finance, Financial Accounting, Accounting, Management Consulting, Start-ups, Analytics, Strategic Partnerships, Financial Modeling, Social Media, Mergers & Acquisitions
Education
Iona College 1990 — 1994
MBA, Financial Management
University of Pittsburgh 1985 — 1989
Dual Bachelor of Arts, Economics/Accounting
MasTec, Inc November 2008 - Present
Insight Communications May 2006 - November 2008
Insight Communications November 2004 - May 2006
Insight Communications January 2001 - November 2004
Skills
Program Management, Leadership, Telecommunications, Project Management, Networking, Cross-functional Team..., Telephony, Broadband, Call Center, Wireless, Customer Satisfaction, Call Centers, Change Management, Budgets, IP, Business Development, Vendor Management, Management, Computer Network..., Operations Management, VoIP, Customer Experience, Security, Technical Support, Forecasting, Analysis, Process Improvement, Network Administration, Troubleshooting, Access, Team Leadership, Integration, Customer Service, Software Documentation
Education
Indiana University-Purdue University at Indianapolis 1985 — 1989
Time Warner Cable March 2012 - Present
Insight Communications July 2009 - March 2012
Limited Brands September 2000 - December 2008
Limitedbrands September 2000 - December 2008
Compuware 1997 - August 2000
Chase - former Chemical Bank, Mortgage division November 1989 - 1996
Skills
Personnel Management, Vendor Management, Talent Management, Human Resources, Onboarding, Kronos, Talent Acquisition, Succession Planning, HRIS, Team Building, Employee Relations
Education
Franklin University 2007 — 2011
Bachelor of Science, Human Resources
WMBD-TV, WYZZ-TV, CIproud.com 2008 - Present
Adams Outdoor Advertising 2007 - 2008
JMP Radio Group 2005 - 2007
Island Blend Coffee & Smoothies, Inc. 2004 - 2006
Insight Communications 1994 - 2004
Skills
Advertising, Sales Management, Account Management, Marketing Strategy, Marketing Communications, Social Media Marketing, Marketing, Email Marketing, Sales, Media Planning, Advertising Sales, Leadership, Public Relations, Digital Marketing, Online Marketing, Public Speaking, New Business Development, Online Advertising, Copywriting, Digital Media
Education
Kent State University 1980 — 1984
BA, Telecommunications/Journalism
Ceridian Stored Value Solutions December 2009 - Present
Insight Communications December 2006 - May 2008
Mediabank (formerly Mediaplex) 2000 - 2005
Papa John's International, Inc. October 1998 - June 2000
Skills
Software Development..., Software Development, Project Management, SDLC, Vendor Management, Business Analysis, SQL, Software Documentation, Software Project..., Team Leadership, ERP, Management, PMP, IT Management, Visio
Education
Thompson Institute 1981 — 1983
ASB, Computer Science
Lebanon Valley College 1976 — 1979
none, Accounting
National Alliance for Model State Drug Laws August 2014 - Present
University of Virginia September 2008 - Present
Boyle Bain Reback & Slayton May 2009 - July 2014
Wiley Rein LLP October 2003 - January 2008
Insight Communications October 1992 - July 2000
State Farm Insurance June 1995 - January 2000
Skills
Video Production, Bankruptcy, Insurance, Appeals, Claim, Litigation, Legal Research
Education
University of Virginia School of Law 2000 — 2003
JD
Illinois Wesleyan University 1991 — 1995
BA, Physics
University High School 1987 — 1991
Time Warner Cable April 2012 - Present
Insight Communications April 2008 - April 2012
Walmart Distribution November 2000 - February 2008
Skills
Broadband, Call Centers, Telephony, Direct Sales, Telecommunications, VoIP, Customer Satisfaction, Customer Retention, Cold Calling, Sales Management, Cable Television, Customer Experience, Account Management, Sales Process, Sales Operations, Sales, Team Leadership, Selling, Call Center, Customer Service, B2B, Salesforce.com, Wireless, Strategic Partnerships, Solution Selling, Management, Product Management, Vendor Management, Cross-functional Team..., Lead Generation, Team Building, Training
Education
Franklin College
English Language and Literature/Letters
Insight Communications October 2003 - Present
Insight June 2000 - October 2003
Education
John Carroll University 1979 — 1983
BA, Communications
Self-Employed August 2008 - Present
Insight Communications 2002 - 2003
Insight Communications 2001 - 2002
Insight Communications 1998 - 2001
FrontierVision Partners, L. P., Chillicothe, Ohio 1996 - 1998
Skills
Customer Retention, Strategic Planning, Strategy, Business Development, Marketing, Team Leadership, Public Relations, Management, Project Management, Integrated Marketing, Product Development, Advertising, Marketing Communications, Customer Service, Social Media Marketing, Marketing Strategy, Account Management, Direct Sales, Sales, Sales Management, Strategic Partnerships, New Business Development, Brand Management, Leadership, Online Advertising, Retail, Online Marketing, Digital Marketing, Direct Marketing, Lead Generation, Social Media
Education
Western Kentucky University 1981 — 1983
BA, Public Relations
Hanover College 1979 — 1981
Liberal Arts
St. Henry High School
Time Warner Cable September 2004 - Present
Insight Communications February 2001 - September 2004
Kozmo.com, Inc. January 2000 - December 2000
PricewaterhouseCoopers August 1997 - January 2000
Skills
Process Engineering, Cross-functional Team..., Accounting, Financial Reporting, Internal Controls, Budgeting, Financial Management, Policy, Procedure Development, Procedure Manuals, Critical Thinking, Staff Training, Policy Writing, Webinars, Online Training, Payroll Administration, Managerial Finance, Budgets, US GAAP, Analytics, General Ledger, Microsoft Office, Project Management, QuickBooks, Collaboration, PeopleSoft, Telecommunications, Cable Television, Finance, Change Management, Payroll, Fixed Assets, GAAP, Auditing, SEC filings, Corporate Finance, Variance Analysis, Financial Statements, Sarbanes-Oxley Act, Process Improvement, Financial Analysis, Analysis, Training, Management, Forecasting, Team Leadership, Financial Accounting, Account Reconciliation, Strategic Planning
Education
Iona College 1993 — 1997
BBA, Accounting
Smashing Boxes May 2014 - Present
HRAnswerLink September 2012 - May 2014
HRAnswerLink May 2011 - September 2012
Insight Communications May 2010 - May 2011
ICT Group May 2009 - May 2010
Skills
JavaScript, C#, Java, HTML, Visual Basic, Programming, Web Services, PHP, SQL, XML, Ruby on Rails, jQuery, MySQL, Web Development, CSS, Software Development, C, PostgreSQL, Tomcat, MVC, Technical Support, JSON, Apache, Subversion, AJAX, Web Applications, Design Patterns, OOP, SOAP, Ruby, JSP, REST, XHTML, Object Oriented Design, Eclipse, HTML 5, Android, Git
Education
Indiana University-Southeast 2010 — 2013
Bachelors in Computer Science, Mathematics/Physics
Ingram Micro November 2012 - Present
Harlan Bakeries, LLC August 2010 - April 2012
Todays Office Professionals April 2010 - January 2012
CBS Personnel March 2008 - May 2009
Insight Communications 2006 - 2008
Spherion 2004 - 2006
Pearson plc 1998 - 2002
Hellyer Communications 1994 - 1998
Skills
Employee Relations, Benefits Administration, Applicant Tracking..., Talent Acquisition, Hiring, Payroll, Kronos Timekeeping, Kronos WFC, Ceridian, PeopleSoft, Microsoft Office, ADP E-Time, Leave of Absence, Recruiting, Staffing Services, New Hires, Workers Compensation, Safety, Training, Onboarding, College Recruiting, Performance Management, Temporary Placement
Education
Indiana Wesleyan University
Business Management
Shearman & Sterling LLP November 1998 - Present
Barnes & Noble June 1993 - November 1998
Insight Communications November 1990 - June 1993
Paramount Communications November 1988 - November 1990
Ernst & Young June 1986 - November 1988
Skills
Accounting, Audit, Mergers, Tax, Corporate Governance, Financial Reporting, Auditing, Mergers & Acquisitions, Corporate Finance, Due Diligence, Finance, Real Estate, Restructuring, Private Equity, Management Consulting, Budgets, Negotiation, Contract Negotiation, Internal Audit, International Tax, Management, Strategic Planning, Business Strategy, Strategy, Leadership, Financial Analysis
Education
Hofstra University 1982 — 1986
BBA, Accounting
Insight Communications Voice EngineerWest Corporation2013 - 2015
West Corporation 2013 - 2015
Lightyear Communications April 1996 - October 2007
Papa Johns 1990 - 1999
Skills
VoIP, Unified Communications, Cisco IOS, Cisco Technologies, Telephony, Telecommunications, MPLS, Routers, LAN-WAN, WAN, Call Centers, Switches, IP, Wireless, SIP, Network Design, Cisco Call Manager, Network Architecture, Ethernet, Broadband, Networking, Computer Network..., TCP/IP, T1, OSPF, Network Engineering, Data Center, Routing
Education
Jefferson Community College 1990 — 2005
AS, IT
Power Costs, Inc. March 2013 - Present
ZirMed January 2012 - Present
Insight Communications December 2009 - January 2012
ZirMed August 2009 - December 2009
Yum! Brands June 1999 - January 2009
HCC 1992 - 1999
Skills
Quality Assurance, SDLC, Process Improvement, Business Analysis, Testing, SQL, Agile Methodologies, Requirements Analysis, Team Leadership
Education
LeTourneau University 1995 — 1997
BS, Business Management
Sulphur High 1980 — 1984
Marsh & McLennan Companies, Inc. June 2012 - Present
Insight Communications November 2011 - June 2012
Commonwealth Technology January 2008 - November 2011
Skills
CCNA, Cisco, IP Networking, Cisco Technologies, Switches, Routers, IP, Network Security, Cisco Routers, Cisco Nexus, Wireless Networking, DHCP, Network Administration, VPN, TCP/IP, Cisco IOS, Network Engineering, DNS, Network Design, WAN, LAN-WAN, Computer Network..., CCNP Certified, Networking, Windows Server, Active Directory, Cabling, VoIP
Education
Western Governors University 2014 — 2015
Bachelor of Science, Information Technology
Indiana University-Southeast 2013 — 2014
Bachelor of Science (BSc), Network and System Administration/Administrator
Swavelle August 2005 - October 2014
Insight Communications July 1999 - January 2005
Peace Corps 1994 - 1999
Skills
Process Improvement, Accounts Receivable, Strategic Planning, Merchandising, Microsoft Excel, Forecasting, Budgets, Microsoft Word, QuickBooks, Customer Service, Financial Reporting, Finance, Accounting, Sales, Retail, Microsoft Office, Marketing, General Ledger, Research, Social Media, Public Speaking, PowerPoint, Team Building, Sales Management, Social Networking, Outlook, Event Planning, English, Community Outreach, Nonprofits, Account Reconciliation, Accruals, Financial Analysis
Education
LIU Brooklyn 1993 — 2008
BA, Sociology
Upgrade!Evansville March 2015 - Present
Innovative Consulting Group February 2013 - Present
Insight Communications July 2010 - September 2011
Connextions, Inc May 2008 - July 2010
Accent Marketing LLC October 2007 - May 2008
Accent Marketing, LLC July 2007 - October 2007
Accent Marketing, LLC January 2007 - July 2007
ThyssenKrupp April 2006 - August 2006
Skills
Training, Troubleshooting, Leadership, Customer Satisfaction, CRM, Process Improvement, Management, Salesforce.com..., Performance Management, Call Center, Call Centers, Operations Management, Program Management, Customer Service, Quality Assurance, Sales Management, Microsoft Excel, Microsoft Office, Human Resources, Employee Training, Sales, Contact Centers, FMEA, Time Management, Software Documentation, Customer Retention, Workforce Management, IT Management
Education
Indiana University Bloomington
Karen Pearse Global Direct May 2015 - Present
Excess Space Retail Services February 2003 - December 2014
Foot Locker 1999 - 2001
Deloitte Consulting 1997 - 1999
Insight Communications 1993 - 1997
Arthur Andersen/ Andersen Consulting 1986 - 1993
Skills
Leases, Real Estate, Real Estate Transactions, Dispositions, Real Estate Development, Tenant, Investment Properties, Brokerage, Disposition, Real Estate Economics, Location Intelligence, Finance
Education
LIU Post
Charter Communications Network EngineerCharter Communications2011 - 2014
boice.net March 2008 - March 2011
Insight Communications 2005 - 2006
Skills
Cisco Technologies, CCNA, Cisco Call Manager, VMware, Network Administration
Education
Indiana University-Southeast
NetJets December 2012 - Present
NetJets, Inc June 2009 - November 2012
NetJets June 2007 - June 2009
NetJets May 2001 - June 2007
Insight Communications September 1997 - May 2001
Cox Communications March 1995 - September 1997
Time Warner Cable Media Sales June 1991 - March 1995
Skills
Process Improvement, Airlines, Event Planning, Negotiation, Aviation, Fundraising, Training, Marketing, Copywriting, Commercial Aviation, Public Relations, Management, Aircraft, Nonprofits, Speech Writing, Leadership, Selling Skills, Non-profits, Campaigns, Sales
Education
Illinois State University
BS, Agri-Marketing, Russian, Animal Management
Time Warner Cable July 2014 - Present
Humana Pharmacy Solutions December 2010 - July 2014
XEROX Commercial Solutions November 2010 - July 2014
Insight Communications May 2010 - August 2010
Cherrydale Farms February 2007 - August 2009
Skills
Cold Calling Experience, Auditing, Communications Audits, Strategic Planning, Public Speaking, Spanish, Calibration, Presentations, Sales Presentations, Photoshop, Video Production, Video Editing, Sales Management, Process Management, Evaluations, Vendor Relationships, Pharmaceutical Industry, Credit Card Transaction..., Medical Billing, Telecommunications..., Billing Systems, Internal Communications, Interpersonal...
Education
Florida State University 2003 — 2010
Bachelor of the Arts, Interdisciplinary Humanities, Communication
Riverview High School April 2003 1999 — 2003
High School Diploma, Communication and Media Studies
Humana Inc. December 2014 - Present
Kentucky National Guard Joint Force Headquarters G-6 November 2012 - September 2014
Kentucky Army National Guard June 2008 - September 2014
Kentucky State Police July 2012 - November 2012
Kentucky National Guard Joint Force Headquarters G-6 October 2010 - May 2011
The Stevenson Company December 2009 - October 2010
UPS November 2009 - December 2009
Insight Communications May 2009 - November 2009
Charter Communications May 2008 - May 2009
Kentucky Army National Guard September 2003 - June 2008
Skills
Windows Server, Microsoft Exchange, Windows 7, Software Installation, VPN, Help Desk Support, Active Directory, Windows, Windows XP Pro, Microsoft Office, Information Technology, Computer Hardware, Linux System..., LAN-WAN, Windows Vista, CompTIA A+ Certification, Blackberry Enterprise..., VirtualBox, LogMeIn, Windows Remote Desktop, Team Leadership, McAfee SEIM, CompTIA Security+, Forklift Operator
Education
Jefferson Community College 2003 — 2005
Associate of Arts (A.A.)
Shelby County High School 1995 — 1999
Geek Squad City February 2015 - Present
Geek Squad City April 2011 - February 2015
Geek Squad City October 2008 - April 2011
Geek Squad City July 2008 - September 2008
Insight Communications December 2006 - November 2007
Insight Communications October 2006 - December 2006
Charter Communications July 2004 - October 2006
Cars Unlimited September 2000 - September 2001
The Clinton Group October 1994 - August 1995
U.S. Army April 1993 - November 1993
Skills
Troubleshooting, Computer Hardware, Hardware, Software Installation, Technical Support, Software Documentation, VoIP, Switches, Windows Vista, XP, Unix, Linux, Networking, Databases, Windows, Windows XP, Customer Service, Training, Microsoft Office, Customer Satisfaction
Education
ITT Technical Institute-Louisville 2010 — 2012
Bachelor of Science (BS), Information Systems Security, GPA 4.0
ITT Technical Institute-Louisville 2008 — 2010
Associate of Science (AS), Computer Systems Networking, GPA 4.0
US Army, Fort Gordon, GA 1992 — 1992
MOS 74F, Software Analyst
March of Dimes February 2013 - Present
March of Dimes February 2011 - February 2013
Favored Dairy August 2009 - February 2011
Insight Communications October 1998 - November 2008
Skills
Non-profits, Event Planning, Public Relations, Social Media, Customer Service, Microsoft Office, New Business Development, Strategic Planning, Nonprofits, Social Networking, Marketing Communications, Public Speaking, Employee Relations, Community Outreach, Team Building, Fundraising, Training, Leadership, Social Media Marketing, Marketing Strategy, Event Management, Leadership Development
Education
Jones International University 2008 — 2010
Bachelor's degree, Business/Corporate Communications
Purdue University 1991 — 1996
Bachelor's degree, Organizational Leadership &Communications
Blue Jeans Networks 2013 - Present
Schurz Communications 2011 - 2013
AT&T 2007 - 2011
Insight Communications 2004 - 2007
RedSiren Technologies, Inc 1999 - 2003
Adelphia Cable Communications 1998 - 1999
BT Alex Brown 1995 - 1998
Skills
IT Management, IT Strategy, Vendor Management, IT Operations, Disaster Recovery, Project Management, Vendor Relationships, IT Service Management, Information Technology, Infrastructure, Data Center, ITIL Service Strategy, ITIL Implementation, Project Portfolio..., Governance, Database Administration, Management, Integration, SaaS, Consulting, ITIL, Cloud Computing
Education
Kennedy Western University
BS, Management Information Systems and Services
Military 1981 — 1990
Engineer's Degree, Electrical, Electronics and Communications Engineering
Self-Employed June 2009 - Present
Jordan's Croft January 2007 - January 2012
Insight Communications August 2006 - November 2008
Skills
LAN/WAN, Technical Analysis, Database Design, Desktop Publishing, Online Publishing, WYSIWYG layout tools, Editing, Publishing, Blogging, Storytelling, Ebooks, Fiction, Published Author, Books, Freelance Writing, Blogger, Web Content, Copy Editing, Creative Writing, Proofreading
Education
Kent State University 1979 — 1982
Associate of Science (A.S.) Network Technology, CCNA
Marsh & McLennan Companies, Inc. July 2010 - Present
Insight Communications January 2005 - December 2009
Becker Professional Review June 1999 - October 2007
Kforce Inc. April 2000 - January 2005
LG&E Energy Corporation October 1998 - April 2000
Jones, Nale & Mattingly, PLC December 1995 - October 1998
Eskew & Gresham 1989 - 1993
Skills
Financial Forecasting, Accounting, Sarbanes-Oxley Act, Auditing, Internal Controls, Financial Reporting, Compliance, Finance, CPA, Managerial Finance, Process Improvement, Internal Audit, Financial Accounting, Management, Budgets, Financial Analysis, Sarbanes-Oxley, GAAP
Education
Indiana University-Southeast 1987 — 1995
B.S. in Business, Finance, Accounting
North Harrison High School
Insight Communications April 2009 - Present
Citi August 2004 - April 2009
Education
Indiana Wesleyan University 2009 — 2011
Masters, Business Management
Sullivan University 2004 — 2009
Bachelors, Business Management
DeSales High School
DIRECTV January 2012 - Present
Insight Communications January 2011 - January 2012
GSA SERVICE INC January 2007 - September 2011
Vindex Inc March 2006 - January 2007
Altar Inc March 2002 - April 2005
Skills
Microsoft Office, English, PowerPoint, Microsoft Excel, Microsoft Word, Research, Teamwork, Customer Service, Social Media, Team Leadership, Event Planning, Windows, Time Management, HTML, Marketing, Social Networking, Translation, Foreign Languages, Intercultural..., Outlook, Management, Project Management
Education
Cincinnati State Technical and Community College 2008 — 2012
Business management, Internatinal Trade Management
Xavier University 2006 — 2008
ESL, English as a second language
Harkivs'kij Nacional'nij Universitet im. V.N. Karazina 2000 — 2006
Business management, Company management
Quaker Oats October 2010 - Present
Comcast Cable 2007 - 2010
Insight Communications 2001 - 2007
Time Warner Cable, TCI, AT&T Broadband 1997 - 2001
Time Warner Cable 1996 - 1997
Time Warner Cable 1995 - 1996
Skills
Financial Analysis, Accounting, Budgets, Account Reconciliation, Accounts Payable, Auditing, Internal Controls, General Ledger, Leadership, Management, Training, Finance, Fixed Assets, Mergers, Financial Statements, Human Resources, Time Management, Banking, Accruals, Forecasting, Due Diligence, Income Statement
Education
Illinois State University 1983 — 1987
Bachelor of Arts, Economics
KY Department for Public Health December 2013 - Present
VeBridge December 2012 - December 2013
Insight Communications October 2009 - September 2010
Software Technology, Inc July 1999 - September 2009
Kentucky State Government 1977 - 1999
Skills
Salesforce.com, Customer Service, Customer Retention, Team Leadership, Strategic Planning, Process Improvement, Team Building, Business Strategy, Integration, Business Analysis, Project Planning, Change Management, Visio, Call Center, Leadership, Project Management, Program Management, Management, Cross-functional Team..., CRM, Business Development, Business Process...
Education
Kentucky State University 1977 — 1980
MPA, Public Affairs
Georgetown College 1973 — 1977
BS, Business Administration and Economics
American Senior Benefits May 2013 - Present
Zeidler Floral Company May 2012 - May 2013
Zeidler Floral Company May 2011 - May 2013
Farmers Insurance July 2011 - January 2012
ZEIDLER FLORAL COMPANY April 2010 - August 2011
Insight Communications April 2007 - August 2009
ELITE STAFFING December 2006 - February 2007
Express Employment Professionals January 2006 - December 2006
GREGG APPLIANCES October 1994 - September 2005
H.H. Gregg Appliances August 1999 - October 2002
Skills
Insurance, Customer Service, Sales, Call Centers, Problem Solving
Education
Indiana State University 1984 — 1989
Bachelor of Science, Radio-TV-Film/Journalism
Indiana State University 1984 — 1989
Bachelor of Science, Communications
Allconnect June 2011 - Present
Insight Communications December 2006 - August 2010
GEICO August 1998 - August 2006
Skills
Call Center, Customer Service, Customer Satisfaction, Team Building, Customer Retention, Microsoft Office, Outlook, Process Improvement, Coaching, Workforce Management, Microsoft Excel, Team Leadership, Customer Experience, PowerPoint, Microsoft Word, Leadership Development, Employee Relations, Performance Management, Sales, Recruiting, Hiring, Insurance, Employee Training, Management, Leadership, Salesforce.com, Operations Management, Call Centers, Sales Management, Account Management, Human Resources, Sales Operations, Training, Vendor Management, Budgets, Cold Calling, Inventory Management, Cross-functional Team..., Telecommunications, Strategic Planning, Contract Negotiation
Education
University of Kentucky/LCC 1988 — 1991
Florida Southern College
Insight Communications August 2008 - Present
Education
Ivy Tech Community College 2007 — 2008
University of Southern Indiana 2006 — 2007
F.J. Reitz High School 2002 — 2006
Diploma, General
intimus International GmbH January 2014 - February 2015
Martin Yale Industries, Inc. January 2005 - December 2013
Insight Communications March 1997 - October 2004
Skills
Direct Sales, Account Management, Key Account Management, Selling, Sales Management, New Business Development, Salesforce.com, Sales Operations, Sales, Solution Selling, Cold Calling, Sales Presentations, Customer Service
Education
Indiana University Bloomington
Bachelor's degree
Family Readiness Group June 2008 - December 2010
Insight Communications October 2007 - December 2007
PCF INC April 2007 - August 2007
Super Kmart May 2003 - January 2007
Chateaux Elementary May 2003 - July 2003
Education
Illinois Institute of Art 2011 — 2013
Illinois Institute of Art
Hospitality Management
Illinois Institute of Art Chicago
Jefferson Community College
Hospitality and Tourism
Insight Communications November 2009 - Present
Time Warner Cable November 2004 - January 2009
Time Warner Cable January 2005 - February 2006
Time Warner Cable 2004 - 2005
Verizon Wireless 2003 - 2004
JPMorgan Chase 2002 - 2003
Skills
Microsoft Office, Visual Basic, Time Management, Organizing, Windows, Mac OS X, Database Administration, Database Management, Compliance Audits, Quality Assurance, Inventory Control, Outstanding Customer..., Rapid Adaptation, Problem Solving, Technical Support, Program Management
Education
Franklin University
BS, Computer Science
The Ohio State University 2009 — 2010
Computer Science
Reynoldsburg High School
Time Warner Cable 2012 - Present
Insight Communications November 2006 - Present
Cardiac Data Solutions 2004 - 2006
UPS Supply Chain Solutions 2002 - 2004
Project Management Group 1999 - 2001
AEGON Americas 1986 - 1999
Skills
Cross-functional Team..., Project Management, Management, Quality Assurance, Leadership, Testing, PMP, Security, CRM, Budgets, Cisco Technologies, Telecommunications, Call Centers, Broadband, Vendor Management, PMO, Process Improvement, Forecasting, Software Development, Telephony, VoIP, Product Management, Wireless, Networking
Education
Indiana University-Southeast
Bachelor's degree, Business Administration and Management, General
Greene & Cooper LLP February 2012 - Present
UPS Supply Chain Solutions January 2011 - August 2011
Insight Communications February 2006 - August 2006
Skills
Desktop Support..., Technical Support, Wireless Networking, Computer Repair, Computer Hardware, Computers, Laptops, Computer Network...
Education
Indiana University-Southeast
Time Warner Cable November 2014 - Present
Time Warner Cable July 2013 - November 2014
Time Warner Cable /Legacy Insight Communications , Columbus OH November 2011 - July 2013
Insight Communications July 2010 - November 2011
Alliance Data October 1995 - April 2011
Skills
Call Centers, Customer Service, Team Building, Management, Customer Experience, Process Improvement, Leadership, Customer Satisfaction, Account Management, Customer Retention, Training, Team Leadership, Telecommunications, Cross-functional Team..., Employee Training, Microsoft Office, Employee Relations, Project Management
Education
Hampton University
The Ohio State University
David Isaac and Associates August 2010 - Present
Best Buy November 2013 - Present
Jimmy John's March 2013 - Present
McDonald's Corporation June 1999 - June 2009
Insight Communications October 2005 - March 2006
Skills
Customer Service, Process Improvement, Logistics, Operations Management, Microsoft Excel, Microsoft Office, Management, Inventory Management, Supply Chain Management, Project Management, Supply Chain, Team Building, Negotiation, Microsoft Word, Team Leadership
Education
Indiana University Kokomo 2007 — 2008
In Process, Psychology
Lewis Cass High School 1999 — 2013
Core 40, General Studies
Time Warner Inc. February 2013 - Present
Insight Communications May 2012 - February 2013
Education
Madisonville Community College 1999 — 2001
Paramedic, Emergency Medical Technology/Technician (EMT Paramedic)
Ivy Tech Community College 1995 — 1996
Emergecy Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)
Humana February 2015 - Present
Humana February 2014 - Present
Humana December 2012 - February 2014
Insight Communications August 2007 - June 2011
Skills
Process Improvement, Business Analysis, Management, Project Management, Leadership, Insurance, Customer Service, Change Management, Health Insurance, Training, Analysis, Access
Education
Indiana Wesleyan University 2009 — 2011
Master of Business Administration (M.B.A.), Applied Management
University of Kentucky 2001 — 2005
Bachelor's Degree, Integrated Strategic Communications
Kindred Healthcare May 2011 - Present
Insight Communications 2009 - 2011
Charter Communications 2008 - 2009
Skills
Troubleshooting, Active Directory, Cisco Technologies, Windows Server, Servers, Data Center, Software Documentation, VMware, Networking, Network Administration, System Administration, Windows 7, Technical Support, Computer Hardware, DNS, Switches, Visio, Network Security, Routers, Windows XP, Operating Systems
Education
ITT Technical Institute-Louisville 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
Action Pest Control February 2015 - Present
Time Warner Cable October 2010 - July 2014
Insight Communications February 2002 - October 2010
Insight Communications December 2005 - December 2006
Insight Communications June 2001 - February 2002
Skills
Call Centers, Telecommunications, Customer Service, Management, Troubleshooting, Technical Support, Team Leadership, VoIP, Testing, Training, Customer Experience, Team Building, Broadband, Telephony, Coaching, Customer Satisfaction, Time Management, IP, Wireless
Education
Ivy Tech Community College-Southwest 2014 — 2016
Associate's degree in business, Business Administration and Management, General
Henderson Community College 1998 — 2000