Experience
State Bar of Texas  January 2015 - Present
State Bar of Texas  August 2013 - January 2015
MAXIMUS   December 2012 - July 2013

Skills
Customer Service, Outlook, Data Entry, Microsoft Office, Access, Administrative..., Microsoft Excel, Microsoft Word, Technical Support, PowerPoint, Legal Research, Troubleshooting, Public Speaking, Event Planning

Education
Universidad Autónoma del Estado de México   2000 — 2005
Bachelor Degree in Information Technology, Business Administration

Experience
MAXIMUS   April 2014 - Present
MAXIMUS   October 2013 - April 2014
MAXIMUS   May 2013 - October 2013
Edgewood ISD  January 2013 - May 2013
The University of Texas at San Antonio  January 2012 - December 2012
Barnes & Noble  November 2010 - November 2011
Accenture  October 2009 - September 2010
US Navy  November 2007 - October 2009
US Navy  December 2005 - October 2007
US Navy  November 2000 - December 2003

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Editing, Troubleshooting, Administration, Community Outreach

Education
The University of Texas at San Antonio   2010 — 2012
Bachelor of Arts (B.A.), English

Experience
McGraw-Hill Education  September 2014 - August 2015
MAXIMUS   January 2013 - May 2014
Level 3 Communications  November 2011 - January 2013
Green Energy Corp  July 2011 - November 2011
IQNavigator  December 2007 - July 2011

Skills
Agile Methodologies, Tomcat, Software Development, Requirements Analysis, SDLC, Scrum, Business Analysis, Java, Oracle

Education
The University of Texas at Austin
B.S. Zoology

Experience
Century Engineering  September 2014 - Present
Atkins  November 2005 - September 2014
MAXIMUS   October 2004 - November 2005
Baltimore County Government, Department of Public Works   June 2003 - October 2004

Education
University of Baltimore and Towson University Joint MBA Program   2007 — 2012
Master of Business Administration (MBA)

Towson University   1999 — 2004
B.S., Geography and Environmental Planning

Experience
Mercury Associates, Inc.   November 2003 - Present
Bucher, Willis & Ratliff Corporation   May 2003 - November 2003
MAXIMUS   May 2000 - April 2003
Unified Government of Wyandotte County, KS   November 1987 - April 2000

Skills
Fleet Management, Program Management, Management, Project Planning, Vehicles, Transportation, Business Strategy, Strategic Planning, Contract Negotiation, Negotiation, Management Consulting, Analysis, Operations Management, Procurement, Contract Management, Marketing, Sales, Government, Business Development, Project Management, Process Improvement, Business Planning, Budgets, Team Leadership, Performance Measurement, Automotive, New Business Development, Strategy, Pricing, Financial Analysis, Logistics, Forecasting, Supply Chain Management, Team Building, Risk Management, Change Management, Data Analysis, Leadership, Public Finance

Education
University of Kansas

Experience
USAA  October 2012 - Present
MAXIMUS   April 2010 - October 2012
Afni  July 2008 - December 2009
1-800 CONTACTS  April 2004 - April 2008

Skills
Data Analysis, Quality Assurance, Business Process..., Call Center, Training, Leadership, Management, Operations Management, Strategic Planning, Integration, Policy, Time Management, Customer Service, Microsoft Excel, Policy Analysis, Process Improvement, Business Analysis, Analysis, Program Management

Education
The University of Texas at San Antonio   2008 — 2010
Master, Public Administration

University of Utah   2006 — 2007
Bachelor, Public Policy, Economics

Experience
Apple  July 2015 - Present
Southern Careers Institute  February 2015 - July 2015
MAXIMUS   May 2013 - February 2015
T-Mobile  September 2010 - July 2012
T-Mobile  September 2009 - September 2010

Skills
Customer Service, Customer Service..., Employee Training, Training, Proficient Typing Skills, Performance Management, Leadership, Coaching, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Management, Process Improvement, Team Building, Team Leadership, Telecommunications, Vendor Management

Education
The University of Texas at San Antonio

Experience
Brazos Rock Energy Services  April 2014 - Present
Brazos Rock Energy Services  October 2013 - April 2014
MAXIMUS   June 2013 - October 2013
T-Mobile  February 2011 - January 2013
T-Mobile  August 2009 - February 2011

Skills
Customer Service, Employee Training, Interviews, Telecommunications, Customer Satisfaction, Customer Retention, Performance Management, Training, Cross Selling, Call Center..., Team Management, Performance Appraisal, Financial Reporting, Financial Analysis, Contract Negotiation, Cost Control, Project Engineering, Project Estimation, Project Management, Budget Management, Budget Forecasts, Management, Microsoft Office

Education
The University of Texas at San Antonio   2004 — 2008
Bachelor of Business Administration (BBA), Finance, General

Experience
Accenture  April 2015 - Present
MAXIMUS   September 2011 - April 2015
Emmanuel AME Church   1990 - 2015
Emmanuel AME Church   1990 - 2015
Emmanuel AME Church   1990 - 2015
Liberty Tax Service  January 2014 - April 2014
River City Steel   September 2010 - July 2011
Schnitzer Steel  June 2008 - March 2010
TruGreen  November 2006 - May 2008
The Children's Shelter  November 2004 - October 2005

Skills
Data Entry, Training, Administration, Process Scheduler, Analysis, Payroll, Research, Customer Service, Invoicing, HIPAA, PHI, Tax Preparation, Policy Analysis, Dispatching, Curriculum Innovation, Process Improvement, Continuous Improvement, Typing, Microsoft Excel, Microsoft Word, Microsoft Office, JDE Enterprise One, SAP, Complaint Investigations, Lotus Notes, Oracle, Cisco VPN, Work Instructions, Adobe AIR

Education
McNeil High School   2001 — 2004
High School Diploma, Latin Junior Classical League

The University of Texas at San Antonio

Experience
MAXIMUS   July 2013 - Present
Baker Residence   November 2009 - July 2013
Henderson County District Clerk   April 2008 - November 2009
Henderson County District Attorney   February 2005 - April 2008
Henderson County District Attorney   February 2005 - April 2008
Urology Center of East Texas   October 2002 - October 2003
Knox Oil of Texas   August 2002 - October 2002
Kiwi Services/  February 2001 - February 2002

Skills
Customer Service, Payroll, Criminal Law, Accounts Receivable, QuickBooks, Outlook, Invoicing, Accounting, Data Entry, Microsoft Word, Insurance, Microsoft Excel, Nonprofits, Employee Benefits, Civil Litigation, Courts, Team Building, Juvenile Law, Public Speaking, Strategic Planning, Microsoft Office

Education
Cross Roads High School   1994 — 1998

Trinity Valley Community College

Experience
Manhattan Software, A Trimble Company  November 2014 - Present
Manhattan Software, A Trimble Company  April 2012 - Present
Manhattan Software  August 2008 - Present
MAXIMUS   2007 - 2008
Accenture  August 2006 - May 2007

Skills
Business Analysis, SQL, Microsoft SQL Server, Data Analysis, Oracle, Databases, Software Documentation, IIS, SaaS, Microsoft Office, Change Management, HTML, Access, Java, Project Management, Quality Assurance, Analysis, Program Management, Management

Education
The University of Texas at Austin   2001 — 2005
Bachelor of Science (B.S.), Human Development and Family Sciences

Experience
Housing Authority for the City of Austin   October 2014 - Present
Houston Housing Authority  May 2014 - September 2014
MAXIMUS   July 2012 - August 2013
Internal Revenue Service  April 2012 - June 2012
Central Market  February 2009 - February 2012

Skills
Data Analysis, TRACS, Healthcare Information..., Contract Management, Affordable Housing, Client Services, Project Management, Reporting & Analysis, Administrative..., Government, Customer Service, Data Entry, Marketing

Education
The University of Texas at Austin   2006 — 2010
Bachelor of Business Administration (BBA), Marketing Minor: Music

The University of Texas at Austin - Red McCombs School of Business   2006 — 2010
Bachelor of Business Administration (BBA), Marketing

North Shore High School   2002 — 2006

Experience
Elliott Appraisal   October 2014 - Present
MAXIMUS   February 2008 - Present
SBC Communications Ltd  July 2000 - March 2005

Skills
Customer Service, Customer Satisfaction, Outlook, Data Entry, Call Center, Microsoft Office, Microsoft Excel, Access, Coaching, Microsoft Word, PowerPoint, Sales, Process Improvement, Leadership, Public Speaking, Marketing, Community Outreach, Policy, Call Centers, Fundraising, Nonprofits, Team Building

Education
University of Phoenix   2011 — 2012
Associate of Arts (AA), Business Administration, Management and Operations

Tyler Junior College   2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General

Experience
The Center For Self-Sufficiency   Responsible for promoting and developing employment and on-the-job training opportunities for disadvantaged applicants: Assists employers in revising standards which exclude applicants from jobs. Demonstrating to employers’ the effectiveness and profitability of employing chronically unemployed by identifying jobs that workers could perform. Establishing relationships with employers regarding problems, complaints, and progress of recently placed disadvantaged applicants and recommends corrective action. Assist employers in establishing wage scales commensurate with prevailing rates. I Promote, develop, and terminate on-the-job training program opportunities with employers and assists in writing contracts. I also preform community outreach, Conduct job fairs and Inform business, labor, and public about training programs through various media. Also instruction of applicants in resumes writing, job search, and interviewing techniques.INSTRUCTORThe Community Relations-Social Development CommissionMay 2013 - Present
Community Relations Social Development Commission   September 2011 - Present
MAXIMUS   2010 - September 2011
The Annie E. Casey Foundation  April 2005 - December 2010
Making Connections Milwaukee   January 2003 - 2010
United Way of Greater Milwaukee  January 2008 - January 2009

Skills
Facilitator, Workshop Instructor, Motivational Speaker, Community Outreach..., Film Production, Film Narrator, Employment Counseling, Workforce Development, Outstanding Customer..., Staff Training, Personal Development, Social Media, Elections, Political Campaigns, American History, Employment Law, Community Organizing, Adult Education, Job Coaching, Motivational Speaking, Customer Service, Community Outreach, Resume Writing, Voice Over, Voice Acting, Community Development, Career Development, Workshop Facilitation, Training, Interviews, Program Management, Case Managment, Leadership, Employee Training, Social Networking, Public Speaking, Leadership Development, Conflict Resolution, Policy, Volunteer Management, Program Development, Staff Development, Fundraising, Social Services, Program Evaluation, Nonprofits, Coaching, Curriculum Design, Grant Writing, Teaching

Education
Miles College
Division of Social and Behavioral Sciences

Tuskegee University
Sociology/political Science

University of Wisconsin-Milwaukee
Bachelor of Applied Science (BASc), Community Development, Outreach, Education

Experience
Cordell & Cordell  July 2014 - Present
Crump & Richardson, PLLC   October 2012 - June 2014
MAXIMUS   2011 - 2012
Dale Buchanan & Associates, PC   November 2007 - August 2008

Skills
Legal Writing, Legal Research, Litigation, Mediation, Microsoft Office, Commercial Litigation, Editing, Courts, Criminal Law, Nonprofits, Appeals, Civil Litigation, Westlaw, Employment Law, Family Law, Public Policy, Corporate Law, Legal Assistance, Social Media, Public Speaking, Paternity, Lexis, Litigation Support, Legal Issues, Administrative Law, Government, Criminal Defense, Licensing, Document Drafting

Education
UT College of Law   2008 — 2010
Doctor of Law (J.D.)

The University of Tennessee at Chattanooga   2004 — 2007
Bachelor of Arts (B.A.), English Language and Literature

Ooltewah High School   2001 — 2004

Notre Dame   2000 — 2001

Experience
Takoba LLC   January 2014 - Present
The University of Texas at Austin - Division of Housing and Food   January 2013 - January 2014
University of Texas at Austin - Division of Housing and Food   November 2008 - January 2014
The University of Texas at Austin  January 2012 - August 2013
MAXIMUS   October 2011 - February 2012
HEB  May 2011 - December 2011
Vector Marketing  June 2009 - September 2009

Skills
Higher Education, Human Resources..., Management, Bilingual-English/Spanis..., Compliance Training, Food Service, Leadership, Microsoft Office, Customer Service, Sales, Interviews

Education
The University of Texas at Austin   2008 — 2013
Bachelor of Business Administration (B.B.A.), Marketing

Experience
MAXIMUS   June 2015 - Present
MAXIMUS   July 2013 - Present
Independent Business Consultant  July 2012 - July 2013
Sandia National Laboratories  2007 - July 2012
Sandia National Laboratories  2004 - 2007
Sandia National Laboratories  2003 - 2004
Sandia National Laboratories  2000 - 2003
American Express Financial Advisors  1997 - 1999

Skills
Internal Controls, Auditing, Accounts Payable, Strategic Financial..., Account Reconciliation, Financial Statements, Banking, Tax, Systems Engineering, Budgets, Configuration Management, Program Management, Accounts Receivable, Forecasting, Finance, CPA, Financial Reporting, Accounting, Financial Analysis, Leadership, Microsoft Excel, Project Management, Financial Planning, Analysis, Process Improvement

Education
The University of New Mexico - Robert O. Anderson School of Management
MBA, Executive MBA

The University of New Mexico - Robert O. Anderson School of Management
BBA, Management Information Systems

Experience
Greenville Health System  July 2012 - Present
Greenville Hospital System  March 2011 - June 2012
Self-employed  August 2009 - August 2011
FUJIFILM Manufacturing USA, Inc.   August 2004 - July 2009
MAXIMUS   April 1998 - August 2004
Metatec, Inc   November 1995 - April 1998
David M. Griffith & Associates, Ltd.   October 1992 - November 1995
Ohio Department of Transportation  1990 - 1992

Skills
Compensation Strategies, Salary Review, Variable Pay, HRIS, Retirement Benefits, Human Resources, Deferred Compensation, Performance Management, Process Improvement, Organizational..., Employee Relations, Selection, Change Management, Management, Succession Planning, Team Building, Benefits Management, EEO/AA Compliance, SAP, Lawson HRIS, Employee Benefits, Benefits Administration, Leadership, FMLA, Compensation & Benefits, HR Consulting

Education
The Ohio State University - The Max M. Fisher College of Business   1986 — 1991
Bachelor of Science, Business Administration

Experience
MAXIMUS   Homestyle SpecialistAtHome AmericaDecember 2008 - Present
Methodist Healthcare System  2002 - 2005

Education
The University of Texas at San Antonio   1997 — 2000

Judson/Kitty Hawk

Experience
MAXIMUS   May 2012 - Present
Policy Studies Inc.  2004 - 2012
Policy Studies Inc.  2000 - 2004
Arapahoe County Justice Center   1992 - 2000

Skills
Proposal Writing, Customer Service, Program Management, Strategic Planning, Process Improvement, Business Analysis, Leadership, Project Management, Technical Writing, Business Development, Business Process..., Government, Integration, Analysis, Vendor Management, Software Documentation

Education
The University of South Dakota
MA, English

The University of South Dakota
Bachelor of Arts (B.A.), English

Experience
NiSource / Columbia Gas   December 2013 - Present
General Dynamics C4 Systems  September 2010 - December 2013
MAXIMUS   March 2009 - September 2010
Sterling Financial  January 2005 - January 2007
Bravo Health  2007 - 2007
TESSCO Technologies  November 2002 - January 2005
Custom Direct, LLC  January 2000 - August 2002
MCI Corporation  July 1992 - December 1999

Skills
Employee Relations, Human Resources, Talent Acquisition, Employee Engagement, Performance Management, Employee Benefits, Benefits Administration, Workforce Planning, Succession Planning, Leadership, Personnel Management, Employee Training, Management, Training, Applicant Tracking..., Job Fairs, Conflict Resolution, Change Management, Payroll, Organizational..., Process Improvement, Contract Recruitment, Employment Law, Strategic Planning, Employer Branding, Legal Compliance, Organizational..., Compensation & Benefit, HRIS, Program Management

Education
Towson University
Bachelor of Business Administration (BBA), Human Resources, Marketing and Management

University of Maryland Baltimore County   2001 — 2001
Professional Certification in Human Resources

Experience
MAXIMUS   April 2015 - Present
Shelby County Child Support Services/MAXIMUS   July 2010 - Present
Evergreen Packaging  January 2008 - October 2009
InStar Services Group  January 2006 - June 2007

Skills
Contract Negotiation, Litigation, Due Diligence, Negotiation, Public Speaking, Research, Leadership, Strategic Planning, Employee Relations, Training, Management, Analysis, Competition Law, Administrative Law, Contract Law, Project Management, Commercial Litigation, Legal Issues, Legal Advice, Appeals, Bankruptcy, Intellectual Property, Legal Research, Dispute Resolution, Process Improvement, Legal Writing

Education
The University of Memphis—Cecil C. Humphreys School of Law   2001 — 2004
Doctor of Law (J.D.), Law

Rhodes College   1996 — 2000
Bachelor of Arts (B.A.), International Studies/German

Experience
3M  April 2013 - Present
XO Group   August 2012 - March 2013
GLOBALFOUNDRIES  August 2011 - August 2012
LibreDigital  March 2010 - March 2011
Haas Group International  November 2008 - November 2009
ACS a Xerox Company  December 2006 - November 2008
MAXIMUS   November 2005 - November 2006
ERCOT  June 2003 - November 2005
Lutheran Social Services of the South  December 2002 - June 2003
Dell Inc  February 1999 - October 2002

Skills
PL/SQL, JDBC, Shell Scripting, SQL, JSP, XML, Tomcat, Relational Databases, Object Oriented Design, Unix, Servlets, ETL, Eclipse, Java, UML, Data Warehousing, Linux, Data Modeling, HTML, Visio, Testing, Data Migration, Integration, Programming, Web Servers, Business Intelligence, Oracle Applications, Troubleshooting, MVC, Oracle Discoverer, Data Transfer, Vi, Terradata, SQR, JRun, J2EE, Oracle SQL, Databases, Web Services, Unix Shell Scripting, Subversion, Database Design, Performance Tuning, Web Applications, Java Enterprise Edition, Spring, Software Development, Oracle, JBoss Application Server, Agile Methodologies

Education
The University of Texas at San Antonio
Bachelors, Business Administration Accounting

The University of Texas at San Antonio
Bachelors, Business Administration Information Systems

Experience
MAXIMUS   April 2014 - Present
Ciber, Inc.   August 2013 - January 2014
CitiBank / Modis   May 2013 - August 2013
Florida Department of Revenue  June 2011 - May 2013
First American Financial Corporation  December 2010 - May 2011
Yahoo Inc.  July 2007 - July 2010
Right Media  September 2006 - July 2007
Florida Department of Financial Services  October 1996 - June 2006
Florida Department of Banking and Finance   1994 - October 1996

Skills
Data Analysis, Visio, Business Analysis, Requirements Analysis, Analysis, SharePoint, Process Improvement, SDLC, Access, Team Leadership, Software Documentation, Microsoft Office, Strategic Planning, Business Process..., Microsoft Excel, Project Management, Budgets, Leadership, Government, Financial Analysis, PowerPoint, Customer Service, Microsoft Word, Operations Management, Change Management, Linux, System Administration, Databases, SQL, Bluepoint Requirements..., Quality Assurance, Disaster Recovery, Testing, Software Development, Oracle, Training, Troubleshooting, Program Management, Management, Systems Analysis, Microsoft SQL Server, MySQL, Business Process, Requirements Gathering, Integration, Business Intelligence, Agile Methodologies

Education
Inquestra Learning (Internet Based)   2004 — 2004
Certification, Business Systems Analyst

Troy University in Montgomery   1980 — 1982
BS, Mathematics/Business

Experience
Northrop Grumman  2006 - Present
Northrop Grumman  2000 - 2005
IDC  1995 - 1998
Warden Associates   1992 - 1995
MAXIMUS   1990 - 1992
Arthur Young  1985 - 1988

Skills
Strategy, Business Development, Management Consulting, Management, Competitive Analysis, Mergers & Acquisitions, Strategic Planning, Market Research, Program Management, Analysis, Process Improvement, Cross-functional Team..., Integration, DoD, Project Planning, Government Contracting, Product Management, Government, Proposal Writing, Strategic Partnerships

Education
Thunderbird School of Global Management   2014 — 2014
Global Business Executive Program

University of Chicago   2008 — 2008
Graduate school of Business Executive Program, Mergers & Acquisitions

University of Chicago   2005 — 2005
Graduate School of Business Executive Program, Strategic Marketing

University of Washington
BA, Economics

Experience
MAXIMUS   June 2008 - Present
ACS, a Xerox Company  2003 - 2008
Centene Corporation  2005 - 2006

Skills
Contract Management, Compliance, Change Management, Government, Policy, Quality Assurance, Administration, Public Speaking, Vendor Management, Project Management, Management, Medicaid, Training, Customer Service, Contract Negotiation, Analysis, Healthcare, Leadership Development, Managed Care, Supervisory Skills, Technical Writing, Community Outreach

Education
The University of Texas at Austin
BA, Sociology

Experience
Cirrus Logic  August 2011 - Present
MAXIMUS   February 2007 - July 2011
INsite Magazine  March 2008 - March 2009
MAXIMUS   April 2006 - February 2007
Joie de Vivre Hospitality  January 2005 - November 2005
Steak 'n Ale  August 2004 - January 2005
University of Texas at Austin  January 2004 - May 2004
University of Texas at Austin  August 2002 - December 2002

Skills
Editing, Proofreading, Copy Editing, Content Management, Microsoft Office, Instructional Design, SharePoint, Adobe Acrobat, Research, RoboHelp, Visio, Mac, Spanish, Training, Workshop Facilitation, Management, Captivate, Troubleshooting, Firefox, Knowledge Base, Adobe FrameMaker, FrameMaker, Adobe RoboHelp, JIRA, Tortoise SVN, Confluence

Education
The University of Texas at Austin   2000 — 2004
Bachelor of Arts, English

Experience
MAXIMUS   March 2015 - Present
Schlumberger  April 2014 - February 2015
Schlumberger  July 2013 - April 2014
CEPRODES, S.A. de C.V   September 2010 - February 2011

Skills
Occupational Health, Microsoft Office, Industrial Safety, Oilfield, Environmental..., Well Testing, HSE Management Systems, Environmental Impact..., Radiation Safety, Radiation Protection, Customer Service, Client Services

Education
Universidad Autónoma de Tamaulipas   2008 — 2012
Bachelor of Environment and Safety, Evironmental and Safety Engineering

Experience
MAXIMUS   May 2014 - Present
Semilla Grant Solutions LLC   January 2008 - 2014
Arizona Women's Education and Employment (AWEE)   2001 - 2008
MAXIMUS   1999 - 2001
Maricopa County Human Services Department   1996 - 1999

Skills
Strategic Planning, Project Management, Program Evaluation, Partner Engagement, Grant Writing, Non-profits, Grants, Workshop Facilitation, Non-profit..., Nonprofits, Career Development, Policy Analysis, Career Counseling, Community Development, Workforce Development, Economic Development, Program Development, Case Managment, Resume Writing, Public Speaking, Community Outreach, Program Management, Event Planning, Leadership Development, Proposal Writing, Training, Conflict Resolution, Leadership, Volunteer Management, Sustainability, Government, Social Services, Coaching, Community Organizing, Policy, Public Policy, Board Development, Annual Giving, Philanthropy, Staff Development, Youth Development, Public Relations, Organizational..., Cause Marketing, Stewardship

Education
The University of Texas at El Paso   1985 — 1988
BSW, Social Work and Psychology

University of Phoenix
Masters in Organizational Management, Business & Public Administration

Experience
MAXIMUS   July 2013 - Present
Chenega Corporation  April 2012 - June 2013
Catapult Technology  December 2010 - March 2012
AQCI   May 2010 - December 2010
Novonics Corporation  August 2006 - April 2010

Skills
Government Contracting, Government, Contract Management, DoD, Policy, Procurement, Proposal Writing, Contract Negotiation, Deltek, Costpoint, Government Procurement, Federal Government, FAR, RFP, Program Management, Military, Process Improvement

Education
University of Phoenix   2006 — 2008
Masters, Business Administration

The University of Texas at Arlington   2002 — 2006
Bachelor, Contracts Administration

Experience
MAXIMUS   December 2014 - Present
Seedco  January 2011 - December 2014
Memphis Jewish Community Center  February 2009 - November 2010
AAFES BFV Mannheim Main Exchange   October 2008 - February 2009
AAFES BFV Shoppette   February 2008 - May 2008
Mannheim Defense Commissary Agency   August 2004 - December 2007

Skills
Customer Service, Telephone Skills, Retail, Microsoft Office, Nonprofits, Public Speaking, Community Outreach, Microsoft Excel, Microsoft Word, Training

Education
The University of Memphis   2009 — 2013

Experience
Legal Aid of East Tennessee  June 2015 - August 2015
Honorable Shelley D. Rucker, United States Bankruptcy Court, Eastern District of Tennessee   May 2015 - June 2015
Fairfield Inn & Suites by Marriott  July 2011 - August 2014
Hampton  March 2013 - April 2014
MAXIMUS   October 2013 - December 2013

Education
University of Tennessee College of Law   2014 — 2017
Juris Doctor (J.D.), Second Year

The University of Tennessee at Chattanooga   2012 — 2014
Bachelor of Science (B.S.), Legal Assistant/Paralegal, 3.8, Magna Cum Laude

Walters State Community College   2010 — 2012
Associate of Science (A.S.), Legal Assistant/Paralegal, 3.9, Summa Cum Laude

Experience
Dynamic Workforce Solutions  April 2014 - Present
Boys Town Texas   October 2010 - August 2013
Life Span Home Health   July 2009 - July 2010
Kool Smiles Dental   February 2008 - July 2009
Community Housing Incorporated   June 2002 - June 2008
Maximus   February 2006 - February 2008

Skills
Experience delivering..., Experience working in a..., Outstanding leadership,..., Exceptional..., Conflict and Mediation..., Strong writing,..., Common Sense Parent..., Trained in Family Risk..., Bilingual—English and..., Proficient in software..., Other software..., Program Management, Fundraising, Leadership, Community Outreach, Training, Marketing, Community Development, Press Releases, Newsletters, Public Relations, Management, Nonprofits, Policy, Workshop Facilitation

Education
The University of Texas at San Antonio   2002 — 2006
Bachelor of Arts (BA), Criminal Justice and Corrections

Experience
Texas Health and Human Services Commission  February 2014 - Present
MAXIMUS   August 2012 - January 2014
MAXIMUS   May 2007 - July 2012
Accenture  December 2005 - April 2007
Texas Health & Human Services Commission  1991 - 2005

Skills
Program Management, Process Improvement, Operations Management, Analysis, Project Planning, Requirements Analysis, Business Process..., Project Management, Research, Organizational..., Training, Leadership, Government, Call Centers, Business Process, Employee Training, Policy

Education
The University of Texas at El Paso   1984 — 1987
Bachelor of Science (BS), Education

Experience
Self-employed  October 2012 - Present
Pacific Crest Trail  April 2012 - October 2012
Texas Home Energy Rating Organization   August 2009 - March 2012
MAXIMUS   July 2007 - January 2009

Skills
Fundraising, Grant Writing, Nonprofits, Grants, Prospect Research, Annual Giving, Stewardship, Philanthropy, Community Outreach, Program Development, Event Planning, Editing

Education
The University of Texas at Austin   2003 — 2007
Bachelor of Business Administration (BBA), Finance

Edinburgh University   2005 — 2005
Study Abroad Program

Experience
MultiView  January 2015 - Present
University of Texas at Arlington  August 2012 - Present
Action Imports  February 2014 - November 2014
Parker University  January 2013 - August 2013
Tele-Pros   September 2009 - May 2012
MAXIMUS   March 2008 - September 2009
Central Texas Medical Center  June 2006 - June 2007

Skills
Cpr Certified, Customer Service, Data Analysis, Data Entry, Microsoft Office, Microsoft Word, Access, 10 Key, Business Analysis, Claims Handling, Accounts Payable, Accounts Receivable, Microsoft Excel, Invoicing, Jenzabar, Cash Management, Petty Cash, Higher Education, Microsoft SQL Server, SQL, Referral Network, Healthcare, Higher Education..., CashNet, Student Financial Aid, Accounting, Database Administration, Lotus Notes, Account Reconciliation, Analysis, Filing, Sales

Education
The University of Texas at Arlington - College of Business Administration   2012 — 2014
Bachelor of Business Administration (BBA), Accounting and Finance

Trinity Valley Community College   2010 — 2012
Associate of Arts (AA), Accounting and Business/Management

Experience
New York Life Insurance  November 2012 - Present
Tandem HR  October 2009 - July 2012
Technology Staffing Resources, Inc. (TSRI)   December 2003 - July 2009
David M. Griffith & Associates   1997 - 2003
Maximus   1997 - 2003
Mudlark Papers   1996 - 1997
First Commercial Bank  1987 - January 1996
First Federal of Chicago - Citibank   January 1979 - 1987

Skills
Management, Recruiting, Project Management, Human Resources, Insurance, Process Improvement, Business Development, Training, Employee Benefits, Customer Service, Performance Management, Employee Relations, Leadership, Outlook, Account Management

Education
The University of Kansas   1978 — 1980

Highland Park High School   1974 — 1978

Elm Place Jr. High   1970 — 1974

Experience
Alchemy Systems  August 2013 - Present
Alchemy Systems  January 2012 - August 2013
MAXIMUS   July 2011 - December 2011
St Stephen's Episcopal School  October 2010 - May 2011
Eanes ISD  October 2010 - May 2011
Austin Independent School District  September 2010 - May 2011
Ellen Wilkinson School   September 2007 - July 2009
Featherstone High School   April 2006 - July 2007
Douay Martyrs Roman Catholic School   September 2001 - December 2005

Skills
Training, Coaching, Public Speaking, Team Building, Teaching, Project Planning, Testing, Program Management, Curriculum Design, Management, E-Learning, Project Management, Microsoft Office, PowerPoint, Consulting, Team Leadership, Communication, Learning Management, Instructional Technology, Product Management, social media, Food Safety, Workplace Safety, Customer Service, Process Improvement, SaaS

Education
The University of Queensland   1996 — 2000
BA/BEd, English, History, Education

Experience
Loblolly   February 2009 - Present
Seilevel  January 2007 - February 2009
Maximus   September 2006 - January 2007
Boundless Network  November 2005 - August 2006
Motive  January 2005 - October 2005
Pacific Exchange  June 2004 - December 2004
AvantGo  August 1999 - June 2004
IBM  May 1997 - August 1999

Skills
Agile Methodologies, Business Analysis, SDLC, Product Management, Program Management, Software Project..., SaaS, Requirements Analysis, Project Management, Integration, Business Process..., Strategic Planning, Process Improvement

Education
University of Texas at Dallas   1992 — 1997
BS, IS

Experience
Justice Technology Consulting   1999 - Present
IJIS Institute  2007 - December 2011
MAXIMUS   June 1998 - March 1999
State of Delaware  October 1987 - July 1997
Delaware Criminal Justice Information System   1987 - 1997
G. Thomas Sandbach   1976 - 1987
Delaware State Senate  1973 - 1980
Biggs & Battaglia   1973 - 1976
City of Wilmiington   1971 - 1972

Skills
Strategic Planning, Courts, Business Analysis, Change Management, Case Managment, Policy, Program Management, Integration, Government, Governance, Information Technology, Enforcement, Security, Leadership, Public Speaking, Business Development, Crisis Management, SDLC, Requirements Analysis, Business Process..., IT Strategy, Enterprise Architecture, Legislative Drafting, Statutory Interpretation, Analysis, Business Process, Process Improvement, Homeland Security, Strategy, Knowledge Management, Project Management, Policy Analysis, Legislation, Legal Writing, Criminal Law, Criminal Justice, Legislative Relations, Privacy Law, Litigation, Management, Public Policy, Politics, Consulting, Legal Issues, Legal Research, Integrated Justice, Executive Management, Management Consulting, Case Management

Education
The Ohio State University Moritz College of Law   1968 — 1971
JD, Law

University of Delaware   1964 — 1968
B.A., Political Science

Experience
FirstCare Health Plans  January 2015 - Present
FirstCare Health Plans  September 2013 - Present
MAXIMUS   March 2013 - September 2013
MAXIMUS   September 2012 - February 2013
MAXIMUS   June 2007 - August 2012
Accenture  2005 - 2007
MAXIMUS   2003 - 2005

Skills
Operations Management, Analysis, Medicaid, MS Project, Change Management, Risk Management, Quality Assurance, Business Process..., Process Improvement, Program Management, SDLC, Team Building, Government, Leadership, Business Process, Project Management, Problem Solving, Manage client..., MMIS, Microsoft Excel, HIPAA, Quality Management, Business Analysis, Requirements Analysis, Agile Methodologies, Healthcare, Visio, Vendor Management, PMP, Business Requirements, Cross-functional Team..., Policy Analysis, Management, Leadership Development

Education
The University of Texas at Arlington
Bachelor's degree, University Studies

Schiller   1986 — 1987

Alconbury

the knowledge source

Experience
MAXIMUS   June 2011 - Present
Financial Industry Regulatory Authority (Client)   March 2010 - May 2011
Freddie Mac (Client)   July 2009 - January 2010
PwC (Client)   February 2009 - July 2009
JPMorgan Chase (Client)   June 2008 - January 2009
Freddie Mac (Client)   October 2007 - May 2008
Fannie Mae (Client)   March 2006 - September 2007
Freddie Mac (Client)   December 2004 - February 2006
TechSolv Inc.   July 2004 - November 2004

Skills
Software Project..., SDLC, Business Analysis, PMP, Vendor Management, Resource Management, Business Process..., Requirements Gathering, Business Intelligence, IT Strategy, Visio, PMO, Risk Management, Business Process..., Enterprise Architecture, Requirements Analysis

Education
The University of South Dakota   2000 — 2002
Masters, Mass Communications

The University of South Dakota   2000 — 2002
MBA, Management Information Systems

Experience
CourtView Justice Solutions  July 2014 - Present
AMCAD  October 2008 - June 2014
AmCad  October 2008 - October 2012
MAXIMUS   March 2000 - May 2008
crawford consulting  April 1995 - March 2000

Skills
Government, Business Development, Process Improvement, Requirements Analysis, Strategic Planning, Program Management, Project Management, Business Process..., Business Analysis, Management, Budgets, Customer Service, Training, Policy, Contract Management, Business Strategy, Contract Negotiation, Integration, Leadership, Proposal Writing, Analysis, SaaS, Change Management, Cross-functional Team..., CRM, Product Management, Business Intelligence, Executive Management, Business Process, Strategic Partnerships, Enterprise Software, Vendor Management, Strategy, Cloud Computing, Salesforce.com, Software Project..., Team Leadership, Solution Selling, SharePoint, Software Implementation, Account Management, Enterprise Content..., Sales, SDLC, Software Documentation, Management Consulting, Enterprise Architecture, Business Process..., IT Management, Sales Management

Education
University of Findlay   1979 — 1982
History, Political Science

Experience
MAXIMUS   July 2011 - Present
Fritz, Byrne, Head & Harrison, LLP   April 1988 - June 2011

Skills
Litigation, Intellectual Property, Legal Research, Civil Litigation, Arbitration, Bankruptcy, Legal Writing, Commercial Litigation, Appeals, Corporate Law, Corporate Governance, Mediation, Licensing, Administrative Law, Policy, Government, Employment Law

Education
The University of Texas at Austin   1979 — 1986

Experience
The Flying Carpet Moroccan Souk Food   July 2009 - Present
MAXIMUS   August 2011 - Present
Greenstein & Kolker   November 2006 - October 2009
Akin Gump Strauss Hauer & Feld LLP  August 2004 - October 2006
Thompson Coe  March 1998 - July 2004

Skills
Strategic Planning, Microsoft Office, Event Planning, Public Speaking, Healthcare, Non-profits, Employee Relations, Budgets, Human Resources, HRIS, Recruiting, Social Media, Event Management, Applicant Tracking..., Editing, Legal Research, Social Media Marketing, Litigation Support, Blogging, Nonprofits, Government, Legal Writing, Legal Assistance, Legal Documents, Immigration Law, Employment-based..., Immigration Policy, Food Service, Marketing, Litigation, Outlook, Research, Team Building, Leadership, Social Networking

Education
University of North Texas   2004 — 2005
Legal theory, principles, procedures, practical applications, and production of legal document

The University of Texas at Austin   1990 — 1995
Liberal Arts, History

Experience
Government Accountability Office  October 2008 - Present
MAXIMUS   September 2007 - September 2008
Texas Legal Services Center  February 2007 - July 2007
LBJ School of Public Affairs/Annie E. Casey Foundation   September 2004 - May 2005
Rio Salado College  September 2002 - May 2003
International Research & Exchanges Board (IREX)   August 2001 - August 2002
Open Society Institute  August 1999 - July 2001

Skills
Community Outreach

Education
The University of Texas at Austin   2004 — 2006
M.A., Russian & Eurasian Studies

The University of Texas at Austin - The LBJ School of Public Affairs   2004 — 2006
M.P.A. and M.A., Public Policy Analysis and Russian/Eastern European Studies

University of California, Berkeley   1996 — 1999
B.A., Political Science, Spanish, Russian

Experience
RTL Networks, Inc   July 2015 - Present
Metrix Advisors, LLC   July 2012 - July 2015
Xerox (ESM)   April 2011 - April 2012
Maximus   August 2010 - April 2011
Spherion Staffing  April 2008 - June 2009
Farmers Insurance  May 2004 - December 2007
PageNet of Colorado   January 1997 - January 1999

Skills
Policy, Operations Management, Business Process..., P&L Management, Call center start-up, Customer Service..., Project Management, Staff Supervision, Employee Training, HR Strategy, CRM Databases, Microsoft Office, IVR, CTI, Lean Six Sigma, ACD, Performance Appraisal, KPI Dashboards, Marketing Communications

Education
Tuskegee University
Bachelor of Science, Business

University of Phoenix
Master, Business Administration

Experience
REHAU  September 2006 - Present
MAXIMUS   1997 - 2004

Skills
Recruiting, Employee Relations, Team Building, Business Strategy, Change Management, Organizational..., Human Resources, Talent Management, Performance Management, HR Policies, Management, HRIS, Employee Engagement, Mentoring, Talent Acquisition, Strategic Planning, Project Management, Training, Deferred Compensation, Leadership Development, Employee Benefits

Education
The University of Edinburgh
MSc, African Studies

Trinity University-Washington
BA, Political Science

Experience
Federal Reserve Bank of Kansas City  2000 - Present
MAXIMUS   March 1998 - April 2000
Mercantile Bank  September 1995 - March 1998

Skills
PeopleSoft, Business Analysis, Requirements Gathering, Process Improvement, Requirements Analysis, SQL, Business Requirements, Crystal Reports, PeopleTools, Data Analysis

Education
The University of Kansas   1989 — 1992
BS in Business, Business Administration

Experience
MAXIMUS   October 2013 - Present
action fulfillment   September 2012 - February 2013
Strategic Fulfillment Group  May 2011 - July 2012
Smithsonian  June 1988 - February 2009
Techvantage   1987 - 1988
American Kennel Club  1986 - 1987
John Jay College of Criminal Justice  1984 - 1985

Skills
Analysis, Microsoft Office, Management, Project Management, Market Research, Strategic Planning, Marketing Strategy, Budgets, Customer Service, Accounting, Marketing, Microsoft Excel, Email Marketing, Time Management, Research, Social Media Marketing, Account Management, Online Advertising, Direct Marketing, Social Media, Online Marketing, Marketing Communications, Digital Marketing, Marketing Research, Direct Mail, Advertising, B2B, Integrated Marketing, Sales, Lead Generation, Digital Strategy, Publishing

Education
The University of Texas at Austin   1981 — 1983
Bachelor of Science, Advertising

UT Austin, TX   1976 — 1983
Bachelor of Science (BS), Advertising

Experience
MAXIMUS   March 2012 - Present
Parkland Hospital  January 2010 - March 2012
Cornerstone staffing / ECI, Inc   December 2008 - May 2009
Texas Health and Human Services Commission  November 2006 - December 2008
Texas Department of Family and Protective Services  November 2006 - November 2007
Charities of Dallas, Inc   June 2004 - October 2006
2006 Catholic Charities of Dallas, Inc   June 2004 - October 2006
Catholic Charities of Dallas, Inc.   January 2000 - June 2004

Skills
Community Outreach, Policy, Social Services, Training, Software Documentation, Program Management, Healthcare, Employee Benefits, Interviews, Human Resources, Public Relations, Management, Time Management, Customer Service, Leadership

Education
The University of Texas at Arlington

Western International University
Bachelors Degree, Computer Science

Experience
NTR North America, LLC   June 2008 - May 2012
NTRglobal  June 2008 - May 2010
MAXIMUS   1997 - 2006

Skills
Project Management, Accounting, Salesforce.com, SaaS, SAP, Financial accounting, Oracle, QuickBooks, Forecasting, Financial Analysis, Employee Relations, HR Consulting, Spanish-speaking

Education
The University of Texas at Arlington   1991 — 1994
Bachelor of Business Administration (B.B.A.), Accounting

Experience
Juvenile Court of Memphis and Shelby County  June 2002 - Present
Juvenile Court of Memphis and Shelby County, Tennessee   June 2002 - August 2006
MAXIMUS   June 2000 - June 2002

Skills
Family Law, Courts, Mediation, Litigation, Civil Litigation, Legal Research, Appeals, Trial Practice, Alternative Dispute..., Domestic Relations, Paternity, Legal Writing, Personal Injury, Juvenile Law, Wills, Commercial Litigation, Dispute Resolution, Trials, Legal Issues, Adoption

Education
The University of Memphis—Cecil C. Humphreys School of Law   1996 — 1999
Doctor of Law (JD), Law

University of Tennessee-Knoxville   1994 — 1996
Bachelor of Science (BS), Political Science and Government

University of Tennessee at Martin   1988 — 1992
Bachelor of Science, Political Science

North Side High   1985 — 1988
High School Diploma

Experience
International Bancshares Corporation   June 2012 - Present
3M/MAXIS GROUP   September 2011 - January 2012
MAXIMUS   January 2011 - September 2011
SAIC  December 2006 - March 2010
Affiliated Computer Services  September 2005 - December 2006
Affiliated Computer Services  September 2001 - September 2005
Affiliated Computer Services  August 2000 - September 2001

Skills
Contract Management, Healthcare, Auditing, Insurance, Visio, Software Implementation, Business Analysis, Strategic Planning, Software Project..., SQL, Strategic Partnerships, Software Documentation, Quality Assurance

Education
Austin Community College   2011 — 2012
Certificate in Business Analysis

The University of Texas at Austin   1987 — 1991
Bachelor's, Government

Experience
MAXIMUS   June 2006 - Present

Skills
Requirements Analysis, SDLC, Business Analysis, Visio, Software Project..., Requirements Gathering, Systems Analysis, SQL, PL/SQL, Oracle, Business Process, Project Management, Business Process..., Process Improvement, User Acceptance Testing, Software Documentation

Education
The University of Texas at Austin   2001 — 2006
Bachelors, Mechanical Engineering

Experience
MAXIMUS   January 2011 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, C++, Editing, C, Strategic Planning, Negotiation, Java

Education
Trinity Valley Community College

Experience
VMware  June 2015 - Present
Maximus   July 2014 - May 2015
Accenture  February 2014 - July 2014
Accenture  February 2010 - January 2014
Accenture  July 2008 - January 2010
Capgemini  October 2006 - July 2008
LG Electronics India   March 2005 - April 2006

Skills
Business Process..., Business Analysis, PL/SQL, ERP, Solution Architecture, IT Strategy, Requirements Analysis, Business Process, Business Process Design, Oracle E-Business Suite, Business Intelligence, Change Management, Integration, Software Project..., Project Portfolio..., SDLC, Oracle

Education
University of Pune   2000 — 2002
Master's degree, Computer/Information Technology Administration and Management

Thompson Rivers University   1997 — 2001
Bachelor's degree, Computer/Information Technology Administration and Management

University of Pune   1997 — 2000
Bachelor's degree

Experience
Primitive Logic  July 2015 - Present
SapientNitro  June 2011 - July 2015
MAXIMUS   December 2007 - June 2011
BearingPoint  September 2006 - December 2007

Skills
Project Management, Leadership, Program Management, Business Analysis, E-commerce, Business Process..., Management, Analysis, Change Management, Project Planning, IT Strategy, Organizational..., Agile Methodologies, PMP, PMO, Business Process Design, Enterprise Architecture, Web Commerce, Multi-Channel Commerce, Vendor Management, Call Center, Demandware, SDLC, Requirements Analysis, Business Process, Project Portfolio..., Requirements Gathering, Agile Project Management

Education
The University of Texas at Austin   2003 — 2007
Marketing

Experience
GreenShell   August 2012 - Present
Tulane Civil Litigation Clinic  August 2011 - May 2012
Farmworker Legal Services  May 2011 - August 2011
Southeast Louisiana Legal Services  May 2010 - August 2010
MAXIMUS   May 2008 - May 2009

Skills
Legal Writing, Legal Research, Title Opinions, Client Representation, Interviewing Skills

Education
Tulane University Law School   2009 — 2012
Juris Doctor

The University of Texas at Austin   2005 — 2009
Bachelor of Arts (B.A.), Spanish Language and Literature, Government

Experience
Spanish Ministry of Education  September 2013 - June 2015
Maximus   May 2013 - September 2013
The University of Texas at Austin  January 2013 - April 2013

Skills
Microsoft Office, Research, Microsoft Word, Leadership, PowerPoint, English, Language Teaching, Spanish

Education
The University of Texas at Austin   2009 — 2013
Bachelor of Arts, International Relations and Global Studies

Experience
MAXIMUS   October 2011 - Present

Skills
Government, Customer Service, Microsoft Office, Data Entry, Research, Editing

Education
Trinity University   2003 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General

Experience
GE  January 2013 - Present
CACI Ltd  January 2003 - August 2005
Milleniu   September 2004 - March 2005
The Child Center and Adult Services, Inc   October 2002 - June 2004
MAXIMUS   January 2001 - October 2002

Skills
Project Management, Strategic Planning, Process Improvement, Cross-functional Team..., Program Management, Change Management, Business Strategy, Product Development, Negotiation, New Business Development, Microsoft Office, Marketing Strategy, Business Development, Operations Management, Six Sigma, Green Belt, Spanish-English, Management Consulting, Leadership

Education
Trinity University-Washington   2004 — 2006
Master of Business Administration (MBA), International Trade

Trinity University-Washington   1998 — 2002
Bachelor of Arts (BA), Communication

Experience
MAXIMUS   September 2015 - Present
The Country Club of Troy  June 2012 - Present
MAXIMUS   August 2014 - August 2015
MAXIMUS   January 2014 - August 2014
MAXIMUS   September 2013 - January 2014
Gap Inc./Old Navy   June 2010 - September 2011

Education
Union College   2009 — 2013
Bachelor of Arts (B.A.), French & Francophone Studies

Experience
Harris Battery  June 2003 - Present
Maximus   January 2000 - June 2003

Skills
Solution Selling, Sales, International Sales, Direct Sales, Key Account Management, New Business Development, Sales Management, Negotiation, Account Management, Business Development

Education
Tiffin University   2010 — 2012
Master of Business Administration (MBA), Business Administration and Management: Leadership

Heidelberg University   1996 — 1999
Bachelor of Science (BS), Business Administration and Computer Information Systems

Experience
MAXIMUS   July 2005 - Present

Skills
Management, Customer Service, Leadership, Project Management, Training, Program Management, Process Improvement, Microsoft Office

Education
The University of Texas at Austin   1994 — 1997
Bachelor of Arts (BA), Psychology

Experience
MAXIMUS   December 2014 - Present
Make-up Art Cosmetics, Inc   March 2005 - Present

Education
The University of Memphis
Bachelor of Arts (B.A.)