NCO Group
Industry: Company
DescriptionNCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Headquarters: Pennsylvania, United States CEO: Ronald A Rittenmeyer (21 Mar 2011–) Founded: 1926 Number of locations: Over 100 globally Subsidiaries: NCO Group International Inc, Parent organization: Alorica
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NCO Group Employees
Employee
Years
Job
Industry
Jeffrey Benusa Jeffrey Benusa's NCO Group Experience November 2009 - January 2011
Job Project Manager Lead at Imagine! Print Solutions
Industry Printing
Experience
KOSAMA, INC. April 2015 - Present
Imagine! Print Solutions August 2012 - Present
Imagine! Print Solutions January 2011 - September 2012
NCO Group November 2009 - January 2011
EWHA American Language School 2008 - 2009
Skills
Microsoft Office, Training, Microsoft Excel, Project Management, Sales, Customer Service, Account Management, Team Leadership, PowerPoint, Call Centers, Management, Leadership, Coaching, Quality Assurance, Data Analysis, Call Center, Project Planning, Marketing, CSS3, HTML, Objective-C, Social Media, Web Development, Time Management, VBA, MySQL, JavaScript, WordPress
Education
Minneapolis Community and Technical College 2013 — 2015
Associate's Degree, Software Development, 3.8
University of Minnesota-Twin Cities 2012 — 2012
Project Management
St. John's University 2004 — 2008
Bachelor of Arts, Business Administration and Mass Media Communication
KOSAMA, INC. April 2015 - Present
Imagine! Print Solutions August 2012 - Present
Imagine! Print Solutions January 2011 - September 2012
NCO Group November 2009 - January 2011
EWHA American Language School 2008 - 2009
Skills
Microsoft Office, Training, Microsoft Excel, Project Management, Sales, Customer Service, Account Management, Team Leadership, PowerPoint, Call Centers, Management, Leadership, Coaching, Quality Assurance, Data Analysis, Call Center, Project Planning, Marketing, CSS3, HTML, Objective-C, Social Media, Web Development, Time Management, VBA, MySQL, JavaScript, WordPress
Education
Minneapolis Community and Technical College 2013 — 2015
Associate's Degree, Software Development, 3.8
University of Minnesota-Twin Cities 2012 — 2012
Project Management
St. John's University 2004 — 2008
Bachelor of Arts, Business Administration and Mass Media Communication
Jonathan Hollas Jonathan Hollas's NCO Group Experience August 2007 - September 2008
Job Student at San Jacinto College
Industry
Experience
San Jacinto College January 2014 - Present
Lone Star College January 2013 - May 2014
Hollas Inc. September 2006 - October 2012
NCO Group August 2007 - September 2008
Triple Crowns August 2004 - August 2005
Klein Market June 2000 - August 2004
Tallent Sausage August 2003 - March 2004
Skills
Microsoft Office 2013, RSLogix 5 from Rockwell, Windows 8, Customer Service, Writing, Speech Presenting, Disruptive Technologies
Education
San Jacinto College 2014 — 2016
Associate's Degree, Instrumentation Technology/Technician
Lone Star College System 2013 — 2015
Petroleum Technology/Technician
Sam Houston State University 1999 — 2004
Bachelor's Degree, Political Science and Government
San Jacinto College January 2014 - Present
Lone Star College January 2013 - May 2014
Hollas Inc. September 2006 - October 2012
NCO Group August 2007 - September 2008
Triple Crowns August 2004 - August 2005
Klein Market June 2000 - August 2004
Tallent Sausage August 2003 - March 2004
Skills
Microsoft Office 2013, RSLogix 5 from Rockwell, Windows 8, Customer Service, Writing, Speech Presenting, Disruptive Technologies
Education
San Jacinto College 2014 — 2016
Associate's Degree, Instrumentation Technology/Technician
Lone Star College System 2013 — 2015
Petroleum Technology/Technician
Sam Houston State University 1999 — 2004
Bachelor's Degree, Political Science and Government
Shantee Johnson's NCO Group Experience May 2008 - February 2012
Job BSW Graduate from North Carolina Agricultural and Technical State University
Industry Individual & Family Services
Experience
Lindley Habilitation Services June 2012 - Present
Bath and Body Works October 2011 - May 2014
Communities In Schools National Office August 2013 - April 2014
NCO Group May 2008 - February 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Windows, Event Planning, Time Management, Team Leadership, Microsoft Office
Education
North Carolina A&T State University 2009 — 2014
Bachelor of Arts (B.A.), Social Work
Lindley Habilitation Services June 2012 - Present
Bath and Body Works October 2011 - May 2014
Communities In Schools National Office August 2013 - April 2014
NCO Group May 2008 - February 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Windows, Event Planning, Time Management, Team Leadership, Microsoft Office
Education
North Carolina A&T State University 2009 — 2014
Bachelor of Arts (B.A.), Social Work
Jonathan Neuert Jonathan Neuert's NCO Group Experience June 2003 - October 2004
Job Transfer Payment Officer at Indian and Northern Affairs Canada
Industry Accounting
Experience
Indian and Northern Affairs Canada October 2013 - Present
Indian and Northern Affairs Canada January 2013 - October 2013
INDIAN AND NORTHERN AFFAIRS May 2009 - December 2012
Roadware Group Ltd March 2007 - August 2007
H&R Block January 2007 - February 2007
TODAY'S STAFFING December 2005 - February 2006
NCO Group June 2003 - October 2004
Skills
Outlook, Excel, PowerPoint, Word, Accounting, Oracle, Data Entry, Data Analysis, Financial Analysis, Analytical Abilities, Customer Relations, Internet Research, Online Research, Oracle Reports, Financial Reporting
Education
Thompson Rivers University 2012 — 2015
Bachelor of Commerce (BCom)
Kwantlen University College 2009 — 2011
Diploma in Accounting, Accouting
Brantford Collegiate Institute
Indian and Northern Affairs Canada October 2013 - Present
Indian and Northern Affairs Canada January 2013 - October 2013
INDIAN AND NORTHERN AFFAIRS May 2009 - December 2012
Roadware Group Ltd March 2007 - August 2007
H&R Block January 2007 - February 2007
TODAY'S STAFFING December 2005 - February 2006
NCO Group June 2003 - October 2004
Skills
Outlook, Excel, PowerPoint, Word, Accounting, Oracle, Data Entry, Data Analysis, Financial Analysis, Analytical Abilities, Customer Relations, Internet Research, Online Research, Oracle Reports, Financial Reporting
Education
Thompson Rivers University 2012 — 2015
Bachelor of Commerce (BCom)
Kwantlen University College 2009 — 2011
Diploma in Accounting, Accouting
Brantford Collegiate Institute
James Huynh's NCO Group Experience February 2006 - March 2006
Job BT Technician at Freese and Nichols
Industry Information Technology and Services
Experience
24 Hour Fitness April 2013 - Present
Freese and Nichols July 2014 - Present
NexRev, Inc. June 2014 - July 2014
B Resource February 2012 - June 2014
Crane Worldwide Logistics March 2010 - February 2012
NCO Group February 2006 - March 2006
Skills
Troubleshooting, Help Desk Support, Technical Support, Command, DHCP, Computer Hardware, Hardware, Microsoft Exchange, Software Installation, Networking, Operating Systems, Tier 1, Provisioning machines, On-Call, Mitel 3300, Boot Camp, Fitness Instruction
Education
Lone Star College System 2012 — 2014
Computer Science, 3.5 GPA
W. Chester Nimitz 2000 — 2003
24 Hour Fitness April 2013 - Present
Freese and Nichols July 2014 - Present
NexRev, Inc. June 2014 - July 2014
B Resource February 2012 - June 2014
Crane Worldwide Logistics March 2010 - February 2012
NCO Group February 2006 - March 2006
Skills
Troubleshooting, Help Desk Support, Technical Support, Command, DHCP, Computer Hardware, Hardware, Microsoft Exchange, Software Installation, Networking, Operating Systems, Tier 1, Provisioning machines, On-Call, Mitel 3300, Boot Camp, Fitness Instruction
Education
Lone Star College System 2012 — 2014
Computer Science, 3.5 GPA
W. Chester Nimitz 2000 — 2003
Ashley Wilcher's NCO Group Experience October 2012 - December 2012
Job Assistant Manager at Sherwin Williams
Industry Information Technology and Services
Experience
Sherwin Williams December 2013 - Present
H&R Block August 2013 - December 2013
Cerner Corporation February 2013 - May 2013
NCO Group October 2012 - December 2012
OfficeMax June 2012 - October 2012
Skills
Microsoft Office, Citrix, SharePoint, Customer Service, Manage Client..., Adobe Creative Suite, Avaya, Call Centers, Networking, Windows 7, Outlook, Windows, Customer Satisfaction, Access, PowerPoint, Sales, Data Entry, Recruiting, Hiring, Management, Retail, Human Resources, PeopleSoft, Marketing Communications
Education
Missouri Western State University 2008 — 2012
BSBA, Marketing
Blue Springs High School 2004 — 2008
High School Diploma, High School/Secondary Diplomas and Certificates
Sherwin Williams December 2013 - Present
H&R Block August 2013 - December 2013
Cerner Corporation February 2013 - May 2013
NCO Group October 2012 - December 2012
OfficeMax June 2012 - October 2012
Skills
Microsoft Office, Citrix, SharePoint, Customer Service, Manage Client..., Adobe Creative Suite, Avaya, Call Centers, Networking, Windows 7, Outlook, Windows, Customer Satisfaction, Access, PowerPoint, Sales, Data Entry, Recruiting, Hiring, Management, Retail, Human Resources, PeopleSoft, Marketing Communications
Education
Missouri Western State University 2008 — 2012
BSBA, Marketing
Blue Springs High School 2004 — 2008
High School Diploma, High School/Secondary Diplomas and Certificates
Elisa Camargo Elisa Camargo's NCO Group Experience April 2006 - January 2013
Job Available for New Opportunities
Industry Human Resources
Experience
GE Healthcare through Kelly OCG January 2013 - April 2014
NCO Group April 2006 - January 2013
Skills
Interviews, Call Centers, Appointment Scheduling, Data Entry, 10 Key, Recruiting, Telephone Skills, Human Resources, Microsoft Excel, Onboarding, Employee Relations, Medical Billing, Development & delivery..., Phone Etiquette, Filing, Phone Screening, Screening Resumes, Talent Acquisition, Sourcing, Job Postings, Healthcare, Microsoft Office, Building Strong..., Social Networking, Applicant Tracking..., Screening, Customer Service, Building Relationships, Job Descriptions
Education
Milwaukee Area Technical College 2010 — 2012
Technical Diploma, Medical Insurance Coding Specialist/Coder
Waukesha County Technical College
Accounting and Finance
GE Healthcare through Kelly OCG January 2013 - April 2014
NCO Group April 2006 - January 2013
Skills
Interviews, Call Centers, Appointment Scheduling, Data Entry, 10 Key, Recruiting, Telephone Skills, Human Resources, Microsoft Excel, Onboarding, Employee Relations, Medical Billing, Development & delivery..., Phone Etiquette, Filing, Phone Screening, Screening Resumes, Talent Acquisition, Sourcing, Job Postings, Healthcare, Microsoft Office, Building Strong..., Social Networking, Applicant Tracking..., Screening, Customer Service, Building Relationships, Job Descriptions
Education
Milwaukee Area Technical College 2010 — 2012
Technical Diploma, Medical Insurance Coding Specialist/Coder
Waukesha County Technical College
Accounting and Finance
Fame Wilson Fame Wilson's NCO Group Experience March 2009 - December 2010
Job VIP Desk Specialist, Avalon Transportation
Industry Transportation/Trucking/Railroad
Experience
Avalon Transportation August 2015 - Present
EmpireCLS June 2012 - May 2015
NCO Group March 2009 - December 2010
Vonage April 2007 - November 2009
Skills
Typing, Ms Office, Multi Tasking, Time Management, People Skills, Data Entry, Teamwork, Outlook, Access, Windows, QuickBooks, Team Building, Goal Oriented, Cashiering, Microsoft Word, Office Administration, Invoicing, Customer Experience, Creative Writing, Spreadsheets, Coordination, Process Scheduler, Social Networking, Networking, Team Leadership, Call Centers, Accounts Receivable, Customer Service, Microsoft Excel, Administrative..., Telephone Skills, Office Management, Filing, Microsoft Office, Leadership, Event Planning, Retail, Interviews, Customer Retention, Customer Satisfaction, Problem Solving, Vendor Relations
Education
Middlesex County College 2004 — 2007
Avalon Transportation August 2015 - Present
EmpireCLS June 2012 - May 2015
NCO Group March 2009 - December 2010
Vonage April 2007 - November 2009
Skills
Typing, Ms Office, Multi Tasking, Time Management, People Skills, Data Entry, Teamwork, Outlook, Access, Windows, QuickBooks, Team Building, Goal Oriented, Cashiering, Microsoft Word, Office Administration, Invoicing, Customer Experience, Creative Writing, Spreadsheets, Coordination, Process Scheduler, Social Networking, Networking, Team Leadership, Call Centers, Accounts Receivable, Customer Service, Microsoft Excel, Administrative..., Telephone Skills, Office Management, Filing, Microsoft Office, Leadership, Event Planning, Retail, Interviews, Customer Retention, Customer Satisfaction, Problem Solving, Vendor Relations
Education
Middlesex County College 2004 — 2007
Joane Somes Joane Somes's NCO Group Experience 2007 - 2008
Job Product
Industry Retail
Experience
Zara October 2010 - May 2013
Ardene 2008 - 2010
NCO Group 2007 - 2008
Skills
Retail Management, Customer Service, Technical Support, Office Administration, Administrative Work, Visual Merchandising, Store Management, Retail Sales, Customer Experience, Retail, Time Management
Education
Guildford Park Secondary School
High School Diploma
Langara College
Business Administration, Management and Operations
Zara October 2010 - May 2013
Ardene 2008 - 2010
NCO Group 2007 - 2008
Skills
Retail Management, Customer Service, Technical Support, Office Administration, Administrative Work, Visual Merchandising, Store Management, Retail Sales, Customer Experience, Retail, Time Management
Education
Guildford Park Secondary School
High School Diploma
Langara College
Business Administration, Management and Operations
Chase Starr-Kercheval Chase Starr-Kercheval's NCO Group Experience May 2010 - August 2010
Job Behavioral Health Technician at Preferred Family Healthcare
Industry Mental Health Care
Experience
Preferred Family Healthcare January 2015 - Present
Missouri Southern State University August 2011 - May 2014
NCO Group May 2010 - August 2010
Skills
Psychology, Research, Public Speaking, Customer Service, Higher Education, Critical Thinking, Microsoft Office, Social Media, Data Entry, Fundraising, Nonprofits, PowerPoint
Education
Missouri Southern State University 2010 — 2014
Bachelor's Degree, Psychology, Biology Minor, 3.93 GPA
Preferred Family Healthcare January 2015 - Present
Missouri Southern State University August 2011 - May 2014
NCO Group May 2010 - August 2010
Skills
Psychology, Research, Public Speaking, Customer Service, Higher Education, Critical Thinking, Microsoft Office, Social Media, Data Entry, Fundraising, Nonprofits, PowerPoint
Education
Missouri Southern State University 2010 — 2014
Bachelor's Degree, Psychology, Biology Minor, 3.93 GPA
DJimy Candio's NCO Group Experience May 2012 - May 2013
Job Account Executive
Industry Automotive
Experience
Enterprise Holdings June 2015 - Present
Enterprise Rent-A-Car January 2014 - Present
Candio Fitness Group partnership with Infinite Wellness August 2013 - May 2014
Better Promotions November 2012 - May 2014
Target May 2013 - August 2013
NCO Group May 2012 - May 2013
24 Hour Fitness February 2010 - November 2012
Ameristar Casino July 2009 - May 2012
Abercrombie & Fitch May 2009 - July 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Account Management, Sales, Technical Support, Cold Calling, Sales Management, Direct Sales, Phone Skills, Team Leadership, Lead Generation, Training, Leadership, Management, Recruiting, Team Building, Time Management, Coaching, Teamwork, Outlook, Inventory Management, Retail, Data Entry, Employee Relations, Microsoft Excel, Leadership Development, Fundraising, Goal Oriented, Marketing, Social Media Marketing, Social Media, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Interviews, Human Resources, Marketing Strategy, Market Research, Critical Thinking, Entrepreneurship, Event Planning
Education
Missouri Western State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Avila University 2010 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Northwest Missouri State University 2008 — 2010
Bachelor of Business Administration (BBA), Management/ Marketing
MidAmerica Nazarene University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Enterprise Holdings June 2015 - Present
Enterprise Rent-A-Car January 2014 - Present
Candio Fitness Group partnership with Infinite Wellness August 2013 - May 2014
Better Promotions November 2012 - May 2014
Target May 2013 - August 2013
NCO Group May 2012 - May 2013
24 Hour Fitness February 2010 - November 2012
Ameristar Casino July 2009 - May 2012
Abercrombie & Fitch May 2009 - July 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Account Management, Sales, Technical Support, Cold Calling, Sales Management, Direct Sales, Phone Skills, Team Leadership, Lead Generation, Training, Leadership, Management, Recruiting, Team Building, Time Management, Coaching, Teamwork, Outlook, Inventory Management, Retail, Data Entry, Employee Relations, Microsoft Excel, Leadership Development, Fundraising, Goal Oriented, Marketing, Social Media Marketing, Social Media, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Interviews, Human Resources, Marketing Strategy, Market Research, Critical Thinking, Entrepreneurship, Event Planning
Education
Missouri Western State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Avila University 2010 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Northwest Missouri State University 2008 — 2010
Bachelor of Business Administration (BBA), Management/ Marketing
MidAmerica Nazarene University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Douglas Goggins Douglas Goggins's NCO Group Experience February 2010 - December 2011
Job IT Helpdesk at SNXIT
Industry Computer Networking
Experience
SNXIT June 2013 - January 2014
Automobile Acceptance Corporation February 2013 - June 2013
Pro-Data Inc. December 2011 - February 2013
NCO Group February 2010 - December 2011
Northside Hospital 2006 - 2010
Skills
Network Administration, Wireless Networking, Windows Server, Software Documentation, Active Directory, Routers, Software Installation, Hardware Installation, Hardware Diagnostics, Backup Solutions, Router Configuration, Laptops, Printers, Remote Desktop, Computer Repair, Desktop Computers, Windows Vista, Antivirus, Microsoft Exchange, SCCM, SMS, Windows XP Pro, A+ Certified, Help Desk Support, Technical Support, Windows XP, Customer Service
Education
Pro-Data Inc. 2012 — 2012
Certificate, Computer Support Specialist
Los Angeles City College 1973 — 1975
SNXIT June 2013 - January 2014
Automobile Acceptance Corporation February 2013 - June 2013
Pro-Data Inc. December 2011 - February 2013
NCO Group February 2010 - December 2011
Northside Hospital 2006 - 2010
Skills
Network Administration, Wireless Networking, Windows Server, Software Documentation, Active Directory, Routers, Software Installation, Hardware Installation, Hardware Diagnostics, Backup Solutions, Router Configuration, Laptops, Printers, Remote Desktop, Computer Repair, Desktop Computers, Windows Vista, Antivirus, Microsoft Exchange, SCCM, SMS, Windows XP Pro, A+ Certified, Help Desk Support, Technical Support, Windows XP, Customer Service
Education
Pro-Data Inc. 2012 — 2012
Certificate, Computer Support Specialist
Los Angeles City College 1973 — 1975
Angela Chau's NCO Group Experience September 2007 - October 2008
Job Staff Accountant at SUVCC
Industry Accounting
Experience
Students' Union of Vancouver Community College November 2014 - Present
Aboriginal Affairs and Northern Development Canada July 2013 - June 2014
Public Works and Government Services Canada February 2013 - June 2013
TD May 2012 - August 2012
Public Works and Government Services Canada September 2011 - April 2012
Canada Revenue Agency September 2010 - April 2011
NCO Group September 2007 - October 2008
Skills
Financial Analysis, Microsoft Excel, Budgets, SAP, Microsoft Office, Analysis, Research, Financial Modeling, Financial Reporting, CRM, Management, Program Management, Simply Accounting, Sage 50, Budgeting, Client Relationship..., Compliance, ADP Payroll, Project Management, Teamwork
Education
Simon Fraser University 2009 — 2012
Bachelors of Business Administration, Finance
Kwantlen University College 2005 — 2008
Students' Union of Vancouver Community College November 2014 - Present
Aboriginal Affairs and Northern Development Canada July 2013 - June 2014
Public Works and Government Services Canada February 2013 - June 2013
TD May 2012 - August 2012
Public Works and Government Services Canada September 2011 - April 2012
Canada Revenue Agency September 2010 - April 2011
NCO Group September 2007 - October 2008
Skills
Financial Analysis, Microsoft Excel, Budgets, SAP, Microsoft Office, Analysis, Research, Financial Modeling, Financial Reporting, CRM, Management, Program Management, Simply Accounting, Sage 50, Budgeting, Client Relationship..., Compliance, ADP Payroll, Project Management, Teamwork
Education
Simon Fraser University 2009 — 2012
Bachelors of Business Administration, Finance
Kwantlen University College 2005 — 2008
Kyra Day Kyra Day's NCO Group Experience 2013 - 2013
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Xerox 2013 - 2013
NCO Group 2013 - 2013
Skills
Microsoft Office, Communication, Telecommunications, Call Centers, Collections, Employee Benefits, Food Service, Receptionist Duties, Cashiers, Account Management, Health Insurance, Teamwork, Employee Training, Customer Service, Inbound Marketing, Outbound Training, Youth Development, Youth Mentoring, Youth Empowerment, Microsoft Word
Education
Norfolk State University 2007 — 2010
Mass Communication/Media Studies
indian river high school 2004 — 2007
Xerox 2013 - 2013
NCO Group 2013 - 2013
Skills
Microsoft Office, Communication, Telecommunications, Call Centers, Collections, Employee Benefits, Food Service, Receptionist Duties, Cashiers, Account Management, Health Insurance, Teamwork, Employee Training, Customer Service, Inbound Marketing, Outbound Training, Youth Development, Youth Mentoring, Youth Empowerment, Microsoft Word
Education
Norfolk State University 2007 — 2010
Mass Communication/Media Studies
indian river high school 2004 — 2007
Jesse Owen's NCO Group Experience April 2008 - April 2010
Job Field Sales Manager II at 2020 Companies
Industry Telecommunications
Experience
2020 Companies April 2014 - Present
T-Mobile October 2013 - April 2014
MarketStar May 2013 - October 2013
AT&T April 2010 - March 2013
NCO Group April 2008 - April 2010
Skills
Telecommunications, Wireless, Direct Sales, Sales Management, Customer Satisfaction, Sales, Customer Experience, Sales Operations, Account Management, Customer Retention, Solution Selling, Customer Service, Call Centers, Managed Services, Retail, Team Leadership, VoIP, Sales Process, Selling, Mobile Devices, Management, Numerical Analysis, Microsoft Excel, Operations Management, Conflict Resolution, Small Business Marketing, Music Management, Retail Sales, New Business Development, Coaching
Education
Metropolitan State University 2011 — 2016
BS, Business Administration
Normandale Community College 2007 — 2011
Associate of Arts (A.A.), Hospitality Administration/Management
2020 Companies April 2014 - Present
T-Mobile October 2013 - April 2014
MarketStar May 2013 - October 2013
AT&T April 2010 - March 2013
NCO Group April 2008 - April 2010
Skills
Telecommunications, Wireless, Direct Sales, Sales Management, Customer Satisfaction, Sales, Customer Experience, Sales Operations, Account Management, Customer Retention, Solution Selling, Customer Service, Call Centers, Managed Services, Retail, Team Leadership, VoIP, Sales Process, Selling, Mobile Devices, Management, Numerical Analysis, Microsoft Excel, Operations Management, Conflict Resolution, Small Business Marketing, Music Management, Retail Sales, New Business Development, Coaching
Education
Metropolitan State University 2011 — 2016
BS, Business Administration
Normandale Community College 2007 — 2011
Associate of Arts (A.A.), Hospitality Administration/Management
Chauncey Askew Chauncey Askew's NCO Group Experience January 2012 - April 2012
Job Team Lead at Newell Rubbermaid
Industry Consumer Services
Experience
Newell Rubbermaid May 2014 - Present
Newell Rubbermaid April 2013 - May 2014
Newell Rubbermaid May 2012 - March 2013
NCO Group January 2012 - April 2012
NCO Group June 2010 - December 2011
North Carolina A&T State University August 2007 - May 2010
American Eagle Outfitters June 2008 - August 2008
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines January 2008 - March 2008
Skills
Technical Support, Call Centers, Lotus Notes, Computer Hardware, Software Installation, Customer Experience, Microsoft Office 2007, Management, Hardware, Help Desk Support, Organization &..., Microsoft Excel, Microsoft Word, Windows 7, Access, Dependable Team Player, Microsoft Office, Mac OS, Clerical Skills, Spreadsheets, Team-oriented, Focus Groups, Data Entry, Patience, BMC Remedy, WebEx, Windows XP Pro, Software Documentation, Highly motivated..., SAP, JIRA, TeamViewer, MS Excel Pivot Tables, Problem Solving, Product Support, Active Team Player, True Team Player, Remote Troubleshooting, Constructive Feedback, 360 Feedback, Time & Attendance, Knowledge-based Systems, Customer Oriented, CRM databases, RightNow, Mimio, Compliance, Troubleshooting, Customer Service, Training
Education
North Carolina Agricultural and Technical State University 2004 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Bertie High School
Newell Rubbermaid May 2014 - Present
Newell Rubbermaid April 2013 - May 2014
Newell Rubbermaid May 2012 - March 2013
NCO Group January 2012 - April 2012
NCO Group June 2010 - December 2011
North Carolina A&T State University August 2007 - May 2010
American Eagle Outfitters June 2008 - August 2008
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines January 2008 - March 2008
Skills
Technical Support, Call Centers, Lotus Notes, Computer Hardware, Software Installation, Customer Experience, Microsoft Office 2007, Management, Hardware, Help Desk Support, Organization &..., Microsoft Excel, Microsoft Word, Windows 7, Access, Dependable Team Player, Microsoft Office, Mac OS, Clerical Skills, Spreadsheets, Team-oriented, Focus Groups, Data Entry, Patience, BMC Remedy, WebEx, Windows XP Pro, Software Documentation, Highly motivated..., SAP, JIRA, TeamViewer, MS Excel Pivot Tables, Problem Solving, Product Support, Active Team Player, True Team Player, Remote Troubleshooting, Constructive Feedback, 360 Feedback, Time & Attendance, Knowledge-based Systems, Customer Oriented, CRM databases, RightNow, Mimio, Compliance, Troubleshooting, Customer Service, Training
Education
North Carolina Agricultural and Technical State University 2004 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Bertie High School
Nastacia Maas's NCO Group Experience August 2010 - December 2010
Job Sales & Marketing, Social Media Specialist, Admissions Representative and Professional Musician
Industry Marketing and Advertising
Experience
IPR, The Institute of Production & Recording January 2012 - Present
Epicor Software Corp March 2011 - January 2012
NCO Group August 2010 - December 2010
South Beach Tan Company (Harbour Island Tan Lounge) March 2009 - September 2009
Creative Loafing May 2009 - August 2009
United Landmark Associates May 2009 - August 2009
Get In Magazine August 2008 - August 2009
Sorcha Magazine April 2008 - August 2008
University of Tampa August 2005 - May 2008
AB1 Media November 2007 - January 2008
Skills
Blogging, SEO, Final Cut Pro, Advertising, Marketing, Photoshop, Web Marketing, Dreamweaver, Illustrator, Flash, SEM, Microsoft Office, Sales, Publicity, HTML, Pro Tools, Music, Sound, Facebook, Customer Service, Editing, Video, Social Media Marketing, Social Networking, Online Marketing
Education
University of Tampa 2005 — 2009
B.A, Communications, Government and World Affairs, Advertising
Lamar University
IPR, The Institute of Production & Recording January 2012 - Present
Epicor Software Corp March 2011 - January 2012
NCO Group August 2010 - December 2010
South Beach Tan Company (Harbour Island Tan Lounge) March 2009 - September 2009
Creative Loafing May 2009 - August 2009
United Landmark Associates May 2009 - August 2009
Get In Magazine August 2008 - August 2009
Sorcha Magazine April 2008 - August 2008
University of Tampa August 2005 - May 2008
AB1 Media November 2007 - January 2008
Skills
Blogging, SEO, Final Cut Pro, Advertising, Marketing, Photoshop, Web Marketing, Dreamweaver, Illustrator, Flash, SEM, Microsoft Office, Sales, Publicity, HTML, Pro Tools, Music, Sound, Facebook, Customer Service, Editing, Video, Social Media Marketing, Social Networking, Online Marketing
Education
University of Tampa 2005 — 2009
B.A, Communications, Government and World Affairs, Advertising
Lamar University
Nyeisha Hurd's NCO Group Experience May 2006 - March 2007
Job Patient Business Services at Baylor College of Medicine
Industry Medical Practice
Experience
Baylor College of Medicine December 2014 - Present
Houston Eye Associates June 2009 - October 2012
Target Optical July 2007 - June 2009
NCO Group May 2006 - March 2007
Urban Interior Designs February 2004 - May 2005
Skills
Microsoft Word, HIPAA, PowerPoint, Time Management, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Medflow EMR, RealMed, Kermit-95 Dialer, 10 Key, MedInformatix, Compulink Eyecare..., Microsoft Publisher, Windows 7, Typing, Customer Service, Fax, EMR, Insurance, Employee Training, Data Entry, Invoicing, Office Management
Education
Lone Star College System 2013 — 2017
Bachelor of Business Administration (BBA), Business/Commerce, General
George Washington Carver High School 2002 — 2006
Baylor College of Medicine December 2014 - Present
Houston Eye Associates June 2009 - October 2012
Target Optical July 2007 - June 2009
NCO Group May 2006 - March 2007
Urban Interior Designs February 2004 - May 2005
Skills
Microsoft Word, HIPAA, PowerPoint, Time Management, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Medflow EMR, RealMed, Kermit-95 Dialer, 10 Key, MedInformatix, Compulink Eyecare..., Microsoft Publisher, Windows 7, Typing, Customer Service, Fax, EMR, Insurance, Employee Training, Data Entry, Invoicing, Office Management
Education
Lone Star College System 2013 — 2017
Bachelor of Business Administration (BBA), Business/Commerce, General
George Washington Carver High School 2002 — 2006
Tonya Hoskins Tonya Hoskins's NCO Group Experience February 2003 - May 2007
Job Qualified Professional at Wrights Care Services
Industry Mental Health Care
Experience
Greensboro Urban Ministry August 2014 - Present
Wrights Care Services February 2012 - May 2014
Guilford Child Development August 2007 - July 2012
NCO Group February 2003 - May 2007
Skills
Adolescents, Psychotherapy, Mental Health Counseling, Group Therapy, Case Management, Social Services, Family Therapy, Behavioral Health, CBT, Motivational..., Treatment, Anger Management, Psychology, Counseling Psychology, DBT, Dual Diagnosis, Interventions, Life Transitions, Child Development, Child Welfare, Parent Education, Family Services, Substance Abuse..., Adolescent Therapy, Young Adults, Crisis, Post Traumatic Stress, Child Therapy, Self-esteem, Behavior Modification, Case Management Services, Cognitive Therapy, Mindfulness, At-risk
Education
North Carolina Agricultural and Technical State University 2003 — 2007
BSW, Social Work
Greensboro Urban Ministry August 2014 - Present
Wrights Care Services February 2012 - May 2014
Guilford Child Development August 2007 - July 2012
NCO Group February 2003 - May 2007
Skills
Adolescents, Psychotherapy, Mental Health Counseling, Group Therapy, Case Management, Social Services, Family Therapy, Behavioral Health, CBT, Motivational..., Treatment, Anger Management, Psychology, Counseling Psychology, DBT, Dual Diagnosis, Interventions, Life Transitions, Child Development, Child Welfare, Parent Education, Family Services, Substance Abuse..., Adolescent Therapy, Young Adults, Crisis, Post Traumatic Stress, Child Therapy, Self-esteem, Behavior Modification, Case Management Services, Cognitive Therapy, Mindfulness, At-risk
Education
North Carolina Agricultural and Technical State University 2003 — 2007
BSW, Social Work
Margarita Rath's NCO Group Experience August 2013 - October 2013
Job Dispatcher Office Assistant at Flite Pak
Industry Executive Office
Experience
Flite Pak April 2014 - Present
Huffman ISD April 2014 - April 2014
J & S Valve March 2014 - March 2014
Deals Paradise December 2013 - December 2013
Aeromexico Cargo November 2013 - November 2013
NCO Group August 2013 - October 2013
Gold Canyon Candles May 2010 - June 2012
Home Interiors & Gifts January 2004 - January 2006
Santo Nino Catholic Church 1997 - 2000
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, MS Project, Microsoft Publisher, Windows XP Pro, Windows 7, Access, Management, Data Entry, Time Management, Spanish, Negotiation, Event Management, VMware, Windows7/XP, Customer Support, Phone Support, Phone Etiquette, Avaya, Keyboard Skills, Card Making, Listening to customers, Customer Service, Public Speaking, Team Building
Education
Lone Star College 2012 — 2014
Microsoft Office Specialist, Information Technology
Dr. Leo Cigarroa High School 1990 — 1993
Flite Pak April 2014 - Present
Huffman ISD April 2014 - April 2014
J & S Valve March 2014 - March 2014
Deals Paradise December 2013 - December 2013
Aeromexico Cargo November 2013 - November 2013
NCO Group August 2013 - October 2013
Gold Canyon Candles May 2010 - June 2012
Home Interiors & Gifts January 2004 - January 2006
Santo Nino Catholic Church 1997 - 2000
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, MS Project, Microsoft Publisher, Windows XP Pro, Windows 7, Access, Management, Data Entry, Time Management, Spanish, Negotiation, Event Management, VMware, Windows7/XP, Customer Support, Phone Support, Phone Etiquette, Avaya, Keyboard Skills, Card Making, Listening to customers, Customer Service, Public Speaking, Team Building
Education
Lone Star College 2012 — 2014
Microsoft Office Specialist, Information Technology
Dr. Leo Cigarroa High School 1990 — 1993
Joey Menendez Joey Menendez's NCO Group Experience October 2006 - October 2011
Job Technical Hardware Specialist/System Specialist
Industry Photography
Experience
Ryan Directional Services, Inc. June 2012 - Present
J&G Photography February 2010 - Present
Ryan Directional Services, Inc. October 2011 - June 2012
NCO Group October 2006 - October 2011
Skills
Portrait Photography, Wedding Photography, Commercial Photography, Event Photography, Fine Art Photography, Digital Photography, Headshots, Lightroom, Weddings, Senior Portraits, Travel Photography, Photojournalism, Photoshop, Windows, Computer Hardware, Gas, Petroleum
Education
International Sports Science Association 1999 — 2002
Certificate, Sport and Fitness Administration/Management
Miami Lakes Educational Center 1997 — 1999
Highschool Diploma, General Studies
Ryan Directional Services, Inc. June 2012 - Present
J&G Photography February 2010 - Present
Ryan Directional Services, Inc. October 2011 - June 2012
NCO Group October 2006 - October 2011
Skills
Portrait Photography, Wedding Photography, Commercial Photography, Event Photography, Fine Art Photography, Digital Photography, Headshots, Lightroom, Weddings, Senior Portraits, Travel Photography, Photojournalism, Photoshop, Windows, Computer Hardware, Gas, Petroleum
Education
International Sports Science Association 1999 — 2002
Certificate, Sport and Fitness Administration/Management
Miami Lakes Educational Center 1997 — 1999
Highschool Diploma, General Studies
Herbie Cody Herbie Cody's NCO Group Experience February 1997 - June 2010
Job SAH Dad at Cody Home
Industry Sports
Experience
Pedals by Emily February 2011 - Present
Cody Home February 2011 - Present
Pedals By Emily May 2010 - Present
NCO Group February 1997 - June 2010
Skills
Customer Service, Coaching, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Team Leadership, Customer Satisfaction, Sales, Public Speaking, Leadership, Outlook, Call Centers, Training, Time Management, Management, Event Planning, Teamwork, Social Media, Event Management
Education
Southwest Missouri State University 1994 — 1995
Physical Education Teaching and Coaching
Pedals by Emily February 2011 - Present
Cody Home February 2011 - Present
Pedals By Emily May 2010 - Present
NCO Group February 1997 - June 2010
Skills
Customer Service, Coaching, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Team Leadership, Customer Satisfaction, Sales, Public Speaking, Leadership, Outlook, Call Centers, Training, Time Management, Management, Event Planning, Teamwork, Social Media, Event Management
Education
Southwest Missouri State University 1994 — 1995
Physical Education Teaching and Coaching
Ben Callihan's NCO Group Experience 2003 - 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2003 - 2009
Skills
Data Entry, Customer Service, Technology, Self-teaching, Microsoft Office, Internal Audit, Technical Writing, Fast-paced, Learning Quickly, Discretion, Health, Fitness, Passion for Quality
Education
Missouri Southern State University 2004 — 2004
Joplin High School 1995 — 1998
NCO Group 2003 - 2009
Skills
Data Entry, Customer Service, Technology, Self-teaching, Microsoft Office, Internal Audit, Technical Writing, Fast-paced, Learning Quickly, Discretion, Health, Fitness, Passion for Quality
Education
Missouri Southern State University 2004 — 2004
Joplin High School 1995 — 1998
Kristiny Johnson Kristiny Johnson's NCO Group Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2012 - 2013
Walmart July 2012 - October 2012
Skills
Photography, Photoshop, Drawing, Digital Photography, Tattoo, Cosmetology, Art, Fine Art, Love to Cook, Love to Learn, Music Lover
Education
Missouri Western State University 2011 — 2012
NCO Group 2012 - 2013
Walmart July 2012 - October 2012
Skills
Photography, Photoshop, Drawing, Digital Photography, Tattoo, Cosmetology, Art, Fine Art, Love to Cook, Love to Learn, Music Lover
Education
Missouri Western State University 2011 — 2012
Rajahm Sellers's NCO Group Experience October 2010 - June 2011
Job Future Professor within Research
Industry Research
Experience
CS Technology February 2013 - Present
CharMeck 311 January 2012 - February 2013
City of Charlotte July 2011 - January 2012
NCO Group October 2010 - June 2011
NYC Department of City Planning October 2006 - January 2010
Skills
ArcGIS, GIS, Research, Analysis, Financial Analysis, Financial Research, Geography, Small World, MapInfo, Urban Planning, Spatial Analysis, Cartography, ESRI, Geomatics, ArcMap, Remote Sensing, Spatial Databases, Data Management, ArcView, GPS, Google Earth, ArcGIS Server, Accounting, Employee Training, Invoice Processing
Education
Walden University 2014 — 2020
Doctor of Philosophy (Ph.D.), Public Policy and Administration
Long Island University, Brooklyn Campus 2004 — 2007
Master of the Arts, Urban Studies
Otterbein University 1998 — 2003
Bachelor of the Arts, Sociology
CS Technology February 2013 - Present
CharMeck 311 January 2012 - February 2013
City of Charlotte July 2011 - January 2012
NCO Group October 2010 - June 2011
NYC Department of City Planning October 2006 - January 2010
Skills
ArcGIS, GIS, Research, Analysis, Financial Analysis, Financial Research, Geography, Small World, MapInfo, Urban Planning, Spatial Analysis, Cartography, ESRI, Geomatics, ArcMap, Remote Sensing, Spatial Databases, Data Management, ArcView, GPS, Google Earth, ArcGIS Server, Accounting, Employee Training, Invoice Processing
Education
Walden University 2014 — 2020
Doctor of Philosophy (Ph.D.), Public Policy and Administration
Long Island University, Brooklyn Campus 2004 — 2007
Master of the Arts, Urban Studies
Otterbein University 1998 — 2003
Bachelor of the Arts, Sociology
Brianna Rivers's NCO Group Experience March 2015 - Present
Job Call Center Representative at NCO Group
Industry Retail
Experience
NCO Group March 2015 - Present
iQor September 2014 - October 2014
Ross Stores, Inc. September 2013 - June 2014
McDonald's Corporation August 2013 - January 2014
Sonic Drive-In March 2013 - June 2013
24 Hour Shoppette May 2012 - August 2012
Defense Commissary Agency June 2011 - May 2012
Skills
Customer Service, Sales, Retail, Inventory Management, Time Management, Customer Satisfaction, Cashiering, Teamwork, Inventory Control, Retail Sales
Education
McNeese State University 2012 — 2017
High School, Business Administration and Management, General
McNeese State University
Business Administration and Management, General
NCO Group March 2015 - Present
iQor September 2014 - October 2014
Ross Stores, Inc. September 2013 - June 2014
McDonald's Corporation August 2013 - January 2014
Sonic Drive-In March 2013 - June 2013
24 Hour Shoppette May 2012 - August 2012
Defense Commissary Agency June 2011 - May 2012
Skills
Customer Service, Sales, Retail, Inventory Management, Time Management, Customer Satisfaction, Cashiering, Teamwork, Inventory Control, Retail Sales
Education
McNeese State University 2012 — 2017
High School, Business Administration and Management, General
McNeese State University
Business Administration and Management, General
Velma Noland Velma Noland's NCO Group Experience August 2009 - July 2010
Job at
Industry Telecommunications
Experience
Modern Method Gunite, Inc. October 2014 - Present
UnitedHealth Group January 2014 - October 2014
Insperity December 2013 - January 2014
Aon Hewitt February 2013 - October 2013
Janis Daycare January 2012 - January 2013
Aon Hewitt June 2011 - January 2012
GC Services February 2011 - June 2011
NCO Group August 2009 - July 2010
Skills
Customer Service, Microsoft Office, Management, Sales, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Project Management, COBRA, Benefits Administration, Retirement Benefits, Call Centers, Pensions, Lotus Notes, Sametime, CSPro, Outlook, Lync, Kronos, PeopleSoft, Avaya Technologies, Computer Hardware..., Software Troubleshooting, Administrative...
Education
Eisenhower High School 2004 — 2008
High School Diploma, General Studies
Lone Star College System
Pre-Optometry Studies
Modern Method Gunite, Inc. October 2014 - Present
UnitedHealth Group January 2014 - October 2014
Insperity December 2013 - January 2014
Aon Hewitt February 2013 - October 2013
Janis Daycare January 2012 - January 2013
Aon Hewitt June 2011 - January 2012
GC Services February 2011 - June 2011
NCO Group August 2009 - July 2010
Skills
Customer Service, Microsoft Office, Management, Sales, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Project Management, COBRA, Benefits Administration, Retirement Benefits, Call Centers, Pensions, Lotus Notes, Sametime, CSPro, Outlook, Lync, Kronos, PeopleSoft, Avaya Technologies, Computer Hardware..., Software Troubleshooting, Administrative...
Education
Eisenhower High School 2004 — 2008
High School Diploma, General Studies
Lone Star College System
Pre-Optometry Studies
Joseph Reynoso Joseph Reynoso's NCO Group Experience August 2009 - March 2010
Job Career Advisor at Goodwill of Central Arizona
Industry Outsourcing/Offshoring
Experience
Goodwill of Central Arizona June 2015 - Present
Advanced Call Center Technologies June 2014 - June 2015
Expert Global Solutions March 2009 - May 2014
NCO Group August 2009 - March 2010
NCO Group March 2008 - August 2009
Skills
Training, Leadership, Management, Performance Management, Call Centers, Coaching, Recruiting, BPO, Process Improvement, Employee Training, Project Management, Outsourcing, Operations Management, Team Building, Human Resources, Training Delivery, Strategic Planning, Call center start-up, Employee Relations, Community Outreach, Resume Writing, Interviews, Workforce Development, Social Media Marketing, Marketing, Personal Branding, Public Speaking
Education
Liberty University 2014 — 2016
Master's Degree
CFNI Dallas, Texas 2005 — 2007
Bachelor's Degree
San Luis
High School
Goodwill of Central Arizona June 2015 - Present
Advanced Call Center Technologies June 2014 - June 2015
Expert Global Solutions March 2009 - May 2014
NCO Group August 2009 - March 2010
NCO Group March 2008 - August 2009
Skills
Training, Leadership, Management, Performance Management, Call Centers, Coaching, Recruiting, BPO, Process Improvement, Employee Training, Project Management, Outsourcing, Operations Management, Team Building, Human Resources, Training Delivery, Strategic Planning, Call center start-up, Employee Relations, Community Outreach, Resume Writing, Interviews, Workforce Development, Social Media Marketing, Marketing, Personal Branding, Public Speaking
Education
Liberty University 2014 — 2016
Master's Degree
CFNI Dallas, Texas 2005 — 2007
Bachelor's Degree
San Luis
High School
Lauren Dulaney Lauren Dulaney's NCO Group Experience October 2007 - April 2009
Job Strategic A/R and Collections at Airgas
Industry Accounting
Experience
Airgas January 2014 - Present
Keystone Automotive Industries, Inc. July 2011 - January 2012
NCO Group October 2007 - April 2009
Skills
Accounting, Microsoft Word, Microsoft Office, QuickBooks, Financial Accounting, Accounts Payable, Financial Reporting, Bookkeeping, PowerPoint, Tax, Auditing, Financial Analysis, Accounts Receivable, Customer Service, Budgets, Peachtree, Income Tax, Tax Preparation, SAP, Leadership, Team Leadership, Credit Analysis, Dispute Resolution, Internal Audit, Organizational..., Collections, Budgeting, Customer Relations, National Accounts, Portfolio Management, Administration, Microsoft Excel, A/R Collections
Education
Kennesaw State University 2011 — 2014
Bachelor's Degree, Accounting
Kennesaw State University - Michael J. Coles College of Business 2011 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Old Dominion University - College of Business and Public Administration 2009 — 2011
Accounting; Spanish
University of Phoenix 2007 — 2009
Associate's degree, Accounting
Airgas January 2014 - Present
Keystone Automotive Industries, Inc. July 2011 - January 2012
NCO Group October 2007 - April 2009
Skills
Accounting, Microsoft Word, Microsoft Office, QuickBooks, Financial Accounting, Accounts Payable, Financial Reporting, Bookkeeping, PowerPoint, Tax, Auditing, Financial Analysis, Accounts Receivable, Customer Service, Budgets, Peachtree, Income Tax, Tax Preparation, SAP, Leadership, Team Leadership, Credit Analysis, Dispute Resolution, Internal Audit, Organizational..., Collections, Budgeting, Customer Relations, National Accounts, Portfolio Management, Administration, Microsoft Excel, A/R Collections
Education
Kennesaw State University 2011 — 2014
Bachelor's Degree, Accounting
Kennesaw State University - Michael J. Coles College of Business 2011 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Old Dominion University - College of Business and Public Administration 2009 — 2011
Accounting; Spanish
University of Phoenix 2007 — 2009
Associate's degree, Accounting
Jessica Delphie Jessica Delphie's NCO Group Experience October 2005 - April 2007
Job Reconsideration Reviewer/Senior Claims Processing Specialist at the Social Security Administration
Industry Government Administration
Experience
Social Security Administration October 2011 - Present
Social Security Administration July 2014 - July 2015
Social Security Administration June 2014 - July 2014
Social Security Administration June 2008 - October 2011
Sears Holdings Corporation April 2007 - June 2008
NCO Group October 2005 - April 2007
Skills
Social Security Law, Social Security..., Government, Policy Analysis, Public Policy, Policy, Hearings, Evidence, Research, Public Speaking, Data Analysis, Analysis, Outlook, Customer Service, Access, Legal Research, Nonprofits, Software Documentation, Legal Writing, Management, Leadership
Education
Roosevelt University 2005 — 2009
Master's degree, Political Science and Government
Miami University 1999 — 2003
Bachelor's degree, Public Policy Analysis
Social Security Administration October 2011 - Present
Social Security Administration July 2014 - July 2015
Social Security Administration June 2014 - July 2014
Social Security Administration June 2008 - October 2011
Sears Holdings Corporation April 2007 - June 2008
NCO Group October 2005 - April 2007
Skills
Social Security Law, Social Security..., Government, Policy Analysis, Public Policy, Policy, Hearings, Evidence, Research, Public Speaking, Data Analysis, Analysis, Outlook, Customer Service, Access, Legal Research, Nonprofits, Software Documentation, Legal Writing, Management, Leadership
Education
Roosevelt University 2005 — 2009
Master's degree, Political Science and Government
Miami University 1999 — 2003
Bachelor's degree, Public Policy Analysis
Erika Gare Erika Gare's NCO Group Experience January 2012 - July 2012
Job Customer Service Representative at NCO Group
Industry Accounting
Experience
City of South St. Paul June 2014 - Present
Accountemps September 2012 - April 2013
NCO Group January 2012 - July 2012
Joe's Sports Cafe June 2010 - November 2010
Country Kitchen April 2007 - November 2010
Skills
Customer Service, Microsoft Excel, Microsoft Word, 10 Key, Microsoft Office, Outlook, Accurate Data Entry, Multi Tasking, Call Logging, Electronics, General Ledger, Internet, Organization, Problem Solving, Windows, Web Applications, Work Instructions, Accounts Receivable, Utility Billing, Invoicing, Licensing
Education
Minneapolis Business College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Accounting
Faribault High School
City of South St. Paul June 2014 - Present
Accountemps September 2012 - April 2013
NCO Group January 2012 - July 2012
Joe's Sports Cafe June 2010 - November 2010
Country Kitchen April 2007 - November 2010
Skills
Customer Service, Microsoft Excel, Microsoft Word, 10 Key, Microsoft Office, Outlook, Accurate Data Entry, Multi Tasking, Call Logging, Electronics, General Ledger, Internet, Organization, Problem Solving, Windows, Web Applications, Work Instructions, Accounts Receivable, Utility Billing, Invoicing, Licensing
Education
Minneapolis Business College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Accounting
Faribault High School
Matt Powell, M.A., PHR's NCO Group Experience March 2010 - August 2010
Job Bringing Crazy Talented People to a Beach Paradise to Serve Those That Serve
Industry Human Resources
Experience
Navy Federal Credit Union September 2014 - Present
Navy Federal Credit Union August 2012 - Present
Navy Federal Credit Union September 2010 - August 2012
NCO Group March 2010 - August 2010
Express Employment Professionals April 2007 - April 2010
U.S. Army January 2004 - February 2007
Home Depot/Your Other Warehouse March 2003 - December 2003
The Home Improvement Outlet August 2001 - February 2003
Skills
Employee Relations, Talent Management, Human Resources, Interviews, Recruiting, Performance Management, Onboarding, Technical Recruiting, Training, New Hire Orientations, Job Descriptions, Hiring, FMLA, HR Policies, Internet Recruiting, Policy, Benefits Negotiation, Payroll, PeopleSoft, Leadership Development, Employment Law, College Recruiting, Applicant Tracking..., HRIS, Temporary Placement, Job Analysis, Resume Writing, Employee Training, Leadership, Coaching, Career Development, Benefits Administration, Employee Engagement, Workforce Planning, Personnel Management, Succession Planning, Employee Benefits, Organizational..., Sourcing, Staffing Services, Executive Search, Talent Acquisition, Job Fairs, Adobe Connect, Synchronous Learning
Education
Louisiana Tech University 2001 — 2002
Master's; M.A; Bachelor's, Human Resources Management (Industrial; Organizational Psychology; one
University of Louisiana at Monroe 1995 — 2000
BA, Psychology
Navy Federal Credit Union September 2014 - Present
Navy Federal Credit Union August 2012 - Present
Navy Federal Credit Union September 2010 - August 2012
NCO Group March 2010 - August 2010
Express Employment Professionals April 2007 - April 2010
U.S. Army January 2004 - February 2007
Home Depot/Your Other Warehouse March 2003 - December 2003
The Home Improvement Outlet August 2001 - February 2003
Skills
Employee Relations, Talent Management, Human Resources, Interviews, Recruiting, Performance Management, Onboarding, Technical Recruiting, Training, New Hire Orientations, Job Descriptions, Hiring, FMLA, HR Policies, Internet Recruiting, Policy, Benefits Negotiation, Payroll, PeopleSoft, Leadership Development, Employment Law, College Recruiting, Applicant Tracking..., HRIS, Temporary Placement, Job Analysis, Resume Writing, Employee Training, Leadership, Coaching, Career Development, Benefits Administration, Employee Engagement, Workforce Planning, Personnel Management, Succession Planning, Employee Benefits, Organizational..., Sourcing, Staffing Services, Executive Search, Talent Acquisition, Job Fairs, Adobe Connect, Synchronous Learning
Education
Louisiana Tech University 2001 — 2002
Master's; M.A; Bachelor's, Human Resources Management (Industrial; Organizational Psychology; one
University of Louisiana at Monroe 1995 — 2000
BA, Psychology
Collins Ogada Collins Ogada's NCO Group Experience 2001 - 2004
Job President at Bella Luxury Limousine
Industry Transportation/Trucking/Railroad
Experience
Bella Luxury Limousine January 2010 - Present
JYA 2007 - 2010
Lehigh Valley College 2006 - 2007
The Hartford 2004 - 2006
NCO Group 2001 - 2004
Skills
Leadership, Marketing, Social Media, Training, Strategic Planning, New Business Development
Education
Kutztown University of Pennsylvania 2001 — 2005
Bachelor of Arts (BA), Political Science
Bella Luxury Limousine January 2010 - Present
JYA 2007 - 2010
Lehigh Valley College 2006 - 2007
The Hartford 2004 - 2006
NCO Group 2001 - 2004
Skills
Leadership, Marketing, Social Media, Training, Strategic Planning, New Business Development
Education
Kutztown University of Pennsylvania 2001 — 2005
Bachelor of Arts (BA), Political Science
Michele Beauvoir, BS, MBA Michele Beauvoir, BS, MBA's NCO Group Experience July 2009 - August 2009
Job Operations Lead at UTC
Industry Management Consulting
Experience
UTC Aerospace Systems August 2014 - Present
McBov REI www.mcbov.info 2008 - Present
Chrysler November 2012 - May 2014
Chrysler March 2012 - November 2012
Cheer Dynamics August 2009 - May 2011
NCO Group July 2009 - August 2009
Skills
Online Advertising, Investments, Business Planning, Business Development, Entrepreneur, Project Managment, Manufacturing..., Project Management, Entrepreneurship, Manufacturing, Social Media Marketing, Business Strategy, Training, Small Business, Coaching, Marketing, New Business Development, Management, Forecasting, Leadership, Negotiation, Product Development, Team Building, Contract Negotiation, Management Consulting, Sales Management, Social Networking, Strategy, Strategic Planning, Marketing Strategy, Operations Management, Budgets, Lean Manufacturing, Start-ups, Sales, Online Marketing, B2B, CRM, Selling, Team Leadership, Leadership Development, Program Management, Account Management, Process Improvement, Lead Generation, Cross-functional Team..., Market Research, Product Marketing, Strategic Partnerships, Executive Management
Education
Rockford University 2009 — 2011
MBA, Business Administration, RE investments
National University of Health Sciences 2006 — 2009
BS, Health Care
Oakton Community College 2000 — 2003
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Maine East High School 1996 — 2000
High School Diploma, general
UTC Aerospace Systems August 2014 - Present
McBov REI www.mcbov.info 2008 - Present
Chrysler November 2012 - May 2014
Chrysler March 2012 - November 2012
Cheer Dynamics August 2009 - May 2011
NCO Group July 2009 - August 2009
Skills
Online Advertising, Investments, Business Planning, Business Development, Entrepreneur, Project Managment, Manufacturing..., Project Management, Entrepreneurship, Manufacturing, Social Media Marketing, Business Strategy, Training, Small Business, Coaching, Marketing, New Business Development, Management, Forecasting, Leadership, Negotiation, Product Development, Team Building, Contract Negotiation, Management Consulting, Sales Management, Social Networking, Strategy, Strategic Planning, Marketing Strategy, Operations Management, Budgets, Lean Manufacturing, Start-ups, Sales, Online Marketing, B2B, CRM, Selling, Team Leadership, Leadership Development, Program Management, Account Management, Process Improvement, Lead Generation, Cross-functional Team..., Market Research, Product Marketing, Strategic Partnerships, Executive Management
Education
Rockford University 2009 — 2011
MBA, Business Administration, RE investments
National University of Health Sciences 2006 — 2009
BS, Health Care
Oakton Community College 2000 — 2003
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Maine East High School 1996 — 2000
High School Diploma, general
Jacob Copeland's NCO Group Experience March 2009 - June 2009
Job Student Services Representative at DeVry University
Industry Telecommunications
Experience
DeVry University July 2012 - Present
Razor Wireless June 2009 - August 2012
NCO Group March 2009 - June 2009
Potbelly Sandwich Works December 2006 - December 2008
Skills
Microsoft Office, Sales Management, Sales Operations, Sales Process, Product Management, Inventory Management, Communications Strategy
Education
Kishwaukee College 2009 — 2011
CPC, Medical Billing and Coding
Western Illinois University 2001 — 2005
Bachelor of Arts (BA), English, Music Business
DeVry University July 2012 - Present
Razor Wireless June 2009 - August 2012
NCO Group March 2009 - June 2009
Potbelly Sandwich Works December 2006 - December 2008
Skills
Microsoft Office, Sales Management, Sales Operations, Sales Process, Product Management, Inventory Management, Communications Strategy
Education
Kishwaukee College 2009 — 2011
CPC, Medical Billing and Coding
Western Illinois University 2001 — 2005
Bachelor of Arts (BA), English, Music Business
Tamesha Dilworth Tamesha Dilworth's NCO Group Experience March 2011 - June 2011
Job Customer Service Representative
Industry Staffing and Recruiting
Experience
The LaSalle Network 2011 - Present
NCO Group March 2011 - June 2011
Skills
Call Centers, Multi-line Phone, File Management, Call Center, Customer Service
Education
Jewish Vocational Services
Pharmacy Technician/Assistant
Kishwaukee College
The LaSalle Network 2011 - Present
NCO Group March 2011 - June 2011
Skills
Call Centers, Multi-line Phone, File Management, Call Center, Customer Service
Education
Jewish Vocational Services
Pharmacy Technician/Assistant
Kishwaukee College
Li-Lun Chen, SPHR, MBA's NCO Group Experience November 2012 - September 2013
Job Senior Sourcing Recruiter at PNC
Industry Human Resources
Experience
PNC June 2015 - Present
Sequent Inc. December 2014 - June 2015
Sequent Inc. September 2013 - December 2014
NCO Group November 2012 - September 2013
Lowe's Home Improvement March 2012 - November 2012
Vanguard June 2006 - October 2009
Skills
PeopleSoft, Leadership, Customer Service, Leadership Development, Performance Management, Recruiting, Management, Sales, Human Resources, Team Building, Lotus Notes, Kronos, Time Management, Onboarding, CRM, Interviews, Sourcing, Talent Acquisition, Employee Benefits, Employee Relations, Employee Training, Hiring, Applicant Tracking..., College Recruiting, Payroll, New Hire Orientations
Education
University of North Carolina at Charlotte 2009 — 2011
MBA, Management
North Carolina State University 2001 — 2006
BS, History
PNC June 2015 - Present
Sequent Inc. December 2014 - June 2015
Sequent Inc. September 2013 - December 2014
NCO Group November 2012 - September 2013
Lowe's Home Improvement March 2012 - November 2012
Vanguard June 2006 - October 2009
Skills
PeopleSoft, Leadership, Customer Service, Leadership Development, Performance Management, Recruiting, Management, Sales, Human Resources, Team Building, Lotus Notes, Kronos, Time Management, Onboarding, CRM, Interviews, Sourcing, Talent Acquisition, Employee Benefits, Employee Relations, Employee Training, Hiring, Applicant Tracking..., College Recruiting, Payroll, New Hire Orientations
Education
University of North Carolina at Charlotte 2009 — 2011
MBA, Management
North Carolina State University 2001 — 2006
BS, History
David Heiser, CSM, CSPO David Heiser, CSM, CSPO's NCO Group Experience June 2008 - December 2009
Job Scrum Master/Agile Coach at Partner's Consulting, Inc.
Industry Information Technology and Services
Experience
Partner's Consulting, Inc. August 2015 - Present
NTT DATA Business Solutions April 2012 - August 2015
SEI April 2012 - August 2015
Harrahs Chester Casino and Racetrack January 2011 - March 2012
NCO Group June 2008 - December 2009
NCO Financial Systems March 2008 - June 2008
NCO Financial Systems January 2007 - March 2008
NCO Financial Systems November 2005 - January 2007
1&1 Internet AG January 2004 - November 2005
1&1 Internet AG January 2004 - May 2004
Skills
Vendor Management, Management, ITIL, IT Operations, SDLC, Business Analysis, Servers, CRM, Change Management, Integration, Project Management, IT Management, Information Technology, Internal Communications, Recruiting, Data Center, Windows Server, Outsourcing, Operations Management, Leadership, IT Outsourcing, Business Continuity, Quality Assurance, International, IT Solutions, Troubleshooting, Program Management, Client Management, Process Automation, Auditing Management..., IT Staffing, International Business, International IT..., Client Communications, IT Recruiting, Scrum, Agile Methodologies, VMware, ActiveBatch, SQL, Linux, Apache, JIRA
Education
Grow-Lean
CSM, CSPO, Agile
Gwynedd-Mercy University 2011 — 2014
Business Administration, International Business, Honors: Magna Cum Laude
North Montgomery County Technical Center 1997 — 1999
Technical, Information Systems
Montgomery County Community College 1999 — 2007
Associates, Information Technology
Perkiomen Valley High School 1996 — 1999
High School Diploma Class of 1999
St. Eleanors
Partner's Consulting, Inc. August 2015 - Present
NTT DATA Business Solutions April 2012 - August 2015
SEI April 2012 - August 2015
Harrahs Chester Casino and Racetrack January 2011 - March 2012
NCO Group June 2008 - December 2009
NCO Financial Systems March 2008 - June 2008
NCO Financial Systems January 2007 - March 2008
NCO Financial Systems November 2005 - January 2007
1&1 Internet AG January 2004 - November 2005
1&1 Internet AG January 2004 - May 2004
Skills
Vendor Management, Management, ITIL, IT Operations, SDLC, Business Analysis, Servers, CRM, Change Management, Integration, Project Management, IT Management, Information Technology, Internal Communications, Recruiting, Data Center, Windows Server, Outsourcing, Operations Management, Leadership, IT Outsourcing, Business Continuity, Quality Assurance, International, IT Solutions, Troubleshooting, Program Management, Client Management, Process Automation, Auditing Management..., IT Staffing, International Business, International IT..., Client Communications, IT Recruiting, Scrum, Agile Methodologies, VMware, ActiveBatch, SQL, Linux, Apache, JIRA
Education
Grow-Lean
CSM, CSPO, Agile
Gwynedd-Mercy University 2011 — 2014
Business Administration, International Business, Honors: Magna Cum Laude
North Montgomery County Technical Center 1997 — 1999
Technical, Information Systems
Montgomery County Community College 1999 — 2007
Associates, Information Technology
Perkiomen Valley High School 1996 — 1999
High School Diploma Class of 1999
St. Eleanors
Richard Cooney Richard Cooney's NCO Group Experience March 2005 - October 2007
Job WMS Analyst at Unilin
Industry Paper & Forest Products
Experience
Unilin October 2007 - Present
NCO Group March 2005 - October 2007
UnitedHealth Group March 2002 - March 2005
American Express March 1996 - December 2001
Spartan Food Systems November 1982 - January 1996
Skills
WMS, Oracle, SQL, ERP, SAP, Business Analysis, Business Process, Analysis, Business Process..., Business Objects, Integration, VB.NET, Quality Assurance, Microsoft SQL Server, Business Intelligence, Visual Basic, SAP R/3, Access, Databases, Process Improvement, VBScript, ASP.NET, Logistics, PL/SQL, Project Management, Inventory Management, System Testing, Regression Testing, User Acceptance Testing, SOX Compliancy, End User Training, Technical Documentation, Warehousing, ESB, Crystal Reports, Reports, Solution Implementation, Data Analysis, WMS Implementations, Warehouse Management, Process Engineering, Software Documentation
Education
North Carolina A&T State University 1999 — 2001
Bachelor of Science (BS), Computer Science
Unilin October 2007 - Present
NCO Group March 2005 - October 2007
UnitedHealth Group March 2002 - March 2005
American Express March 1996 - December 2001
Spartan Food Systems November 1982 - January 1996
Skills
WMS, Oracle, SQL, ERP, SAP, Business Analysis, Business Process, Analysis, Business Process..., Business Objects, Integration, VB.NET, Quality Assurance, Microsoft SQL Server, Business Intelligence, Visual Basic, SAP R/3, Access, Databases, Process Improvement, VBScript, ASP.NET, Logistics, PL/SQL, Project Management, Inventory Management, System Testing, Regression Testing, User Acceptance Testing, SOX Compliancy, End User Training, Technical Documentation, Warehousing, ESB, Crystal Reports, Reports, Solution Implementation, Data Analysis, WMS Implementations, Warehouse Management, Process Engineering, Software Documentation
Education
North Carolina A&T State University 1999 — 2001
Bachelor of Science (BS), Computer Science
Moja Sunderland Moja Sunderland's NCO Group Experience October 2010 - May 2011
Job Service Representative at Boat America Corporation
Industry Insurance
Experience
Kelly Services October 2011 - May 2012
Boat America Corporation 2012 - 2012
Booz Allen Hamilton October 2011 - November 2011
Moneysworth Beach Equipment and Linen Rentals May 2011 - August 2011
NCO Group October 2010 - May 2011
Education
North Carolina Agricultural and Technical State University 2005 — 2011
Bachelor of Science (BS), Family and Consumer Sciences/Human Sciences
Kelly Services October 2011 - May 2012
Boat America Corporation 2012 - 2012
Booz Allen Hamilton October 2011 - November 2011
Moneysworth Beach Equipment and Linen Rentals May 2011 - August 2011
NCO Group October 2010 - May 2011
Education
North Carolina Agricultural and Technical State University 2005 — 2011
Bachelor of Science (BS), Family and Consumer Sciences/Human Sciences
Charte Walker Charte Walker's NCO Group Experience June 2011 - October 2011
Job Student at National American University
Industry Legal Services
Experience
NCO Group June 2011 - October 2011
Brokers Unlimited January 2011 - May 2011
Education
National American University 2011 — 2013
AAS-present student, Paralegal studies
Hubert H. Humphrey Job Corps center 2009 — 2010
GED/ Administrative Assistant, Certification
NCO Group June 2011 - October 2011
Brokers Unlimited January 2011 - May 2011
Education
National American University 2011 — 2013
AAS-present student, Paralegal studies
Hubert H. Humphrey Job Corps center 2009 — 2010
GED/ Administrative Assistant, Certification
Teruka B Carey Teruka B Carey's NCO Group Experience April 2007 - Present
Job CSR at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group April 2007 - Present
Mountain State University March 2004 - July 2006
Applied Card Services April 2002 - January 2004
Education
Academy of Careers & Technology
General Education Diploma
Mountain State University
B. S, Forensic Investigation
NCO Group April 2007 - Present
Mountain State University March 2004 - July 2006
Applied Card Services April 2002 - January 2004
Education
Academy of Careers & Technology
General Education Diploma
Mountain State University
B. S, Forensic Investigation
Joey Everett Joey Everett's NCO Group Experience November 2009 - July 2012
Job Claim Representative Associate at UnitedHealth Group
Industry Consumer Services
Experience
UnitedHealth Group June 2013 - Present
NCO Group November 2009 - July 2012
NCO Group August 2001 - October 2009
Skills
Call Centers, Customer Satisfaction, Management, Customer Service, Customer Experience, Telephone Skills, Human Resources, Leadership, Coaching, Troubleshooting, Call Center, Process Improvement, Data Entry, Outlook, Customer Retention, 10 Key, Call Center Development, Microsoft Excel, Microsoft Office, Customer Service..., Microsoft Word, SharePoint, COSMOS, ICD-9, Medical Terminology
Education
North Carolina A&T State University 1996 — 2000
Accounting
UnitedHealth Group June 2013 - Present
NCO Group November 2009 - July 2012
NCO Group August 2001 - October 2009
Skills
Call Centers, Customer Satisfaction, Management, Customer Service, Customer Experience, Telephone Skills, Human Resources, Leadership, Coaching, Troubleshooting, Call Center, Process Improvement, Data Entry, Outlook, Customer Retention, 10 Key, Call Center Development, Microsoft Excel, Microsoft Office, Customer Service..., Microsoft Word, SharePoint, COSMOS, ICD-9, Medical Terminology
Education
North Carolina A&T State University 1996 — 2000
Accounting
L. Michelle Williams of A Guided Event L. Michelle Williams of A Guided Event's NCO Group Experience June 2006 - June 2008
Job Creative Designer at A Guided Event
Industry Events Services
Experience
CareSource Inc October 2014 - Present
A Guided Event January 2014 - November 2014
Orange Leaf Frozen Yogurt July 2012 - June 2014
Elite Events February 2007 - June 2014
NCO Group June 2006 - June 2008
Rockford Sexual Assault Counseling August 2002 - September 2005
Skills
Event Management, Event Planning, Marketing, Leadership, Training, Weddings, Management, Parties, Time Management, Budgets, Customer Service, Contract Negotiation, Project Planning, Networking, Negotiation, Account Management, Administrative..., Advertising, Bridal Showers, Blogging, Coordinating Events, Coaching, Email Marketing, Corporate Events, Entrepreneurship, Hospitality, Fundraising, Facebook, Leadership Development, Marketing Strategy, Marketing Communications, Microsoft Office, Microsoft Excel, Meeting Planning, Microsoft Word, Office Administration, Nonprofits, New Business Development, Online Marketing, Online Advertising, Project Management, PowerPoint, Receptions, Public Speaking, Public Relations, Social Media Marketing, Small Business, Sales, Recruiting, Team Building
Education
QC Event School 2013 — 2014
Event and Wedding Planning, International Event and Wedding Planning
Northern Illinois University 1996 — 2001
B.S., Business Management
CareSource Inc October 2014 - Present
A Guided Event January 2014 - November 2014
Orange Leaf Frozen Yogurt July 2012 - June 2014
Elite Events February 2007 - June 2014
NCO Group June 2006 - June 2008
Rockford Sexual Assault Counseling August 2002 - September 2005
Skills
Event Management, Event Planning, Marketing, Leadership, Training, Weddings, Management, Parties, Time Management, Budgets, Customer Service, Contract Negotiation, Project Planning, Networking, Negotiation, Account Management, Administrative..., Advertising, Bridal Showers, Blogging, Coordinating Events, Coaching, Email Marketing, Corporate Events, Entrepreneurship, Hospitality, Fundraising, Facebook, Leadership Development, Marketing Strategy, Marketing Communications, Microsoft Office, Microsoft Excel, Meeting Planning, Microsoft Word, Office Administration, Nonprofits, New Business Development, Online Marketing, Online Advertising, Project Management, PowerPoint, Receptions, Public Speaking, Public Relations, Social Media Marketing, Small Business, Sales, Recruiting, Team Building
Education
QC Event School 2013 — 2014
Event and Wedding Planning, International Event and Wedding Planning
Northern Illinois University 1996 — 2001
B.S., Business Management
Nick Bernardo Nick Bernardo's NCO Group Experience August 1997 - December 2002
Job President, Net Gain Marketing
Industry Financial Services
Experience
Fed Cetera January 2013 - Present
ARMing Heroes March 2009 - Present
Net Gain Marketing December 2003 - Present
NCO Group August 1997 - December 2002
Skills
Marketing Communications, Time Management, Strategic Planning, Customer Service, Account Management, Team Building, Social Media
Education
La Salle University 1994 — 1996
B.A., Business and Professional Writing
La Salle University 1994 — 1996
Bachelor of Arts (B.A.), English / Professional Writing
Fed Cetera January 2013 - Present
ARMing Heroes March 2009 - Present
Net Gain Marketing December 2003 - Present
NCO Group August 1997 - December 2002
Skills
Marketing Communications, Time Management, Strategic Planning, Customer Service, Account Management, Team Building, Social Media
Education
La Salle University 1994 — 1996
B.A., Business and Professional Writing
La Salle University 1994 — 1996
Bachelor of Arts (B.A.), English / Professional Writing
Stephen Ukardi Stephen Ukardi's NCO Group Experience September 2002 - September 2006
Job Team Manager at JP Morgan Chase
Industry Banking
Experience
JP Morgan Chase March 2008 - March 2010
JP Morgan Chase January 2006 - March 2008
NCO Group September 2002 - September 2006
E-Care September 2005 - December 2005
Burnaby College August 2002 - September 2002
Rainforest Café June 1998 - August 2002
Aikido Tenshinkai Dojo June 1995 - August 1998
Education
Burnaby College 2002 — 2002
Diploma, Teaching English as Second Language
Northern Alberta Institute of Technology 1996 — 1997
Certificate, Pre Technology
Tunas Harapan High School
JP Morgan Chase March 2008 - March 2010
JP Morgan Chase January 2006 - March 2008
NCO Group September 2002 - September 2006
E-Care September 2005 - December 2005
Burnaby College August 2002 - September 2002
Rainforest Café June 1998 - August 2002
Aikido Tenshinkai Dojo June 1995 - August 1998
Education
Burnaby College 2002 — 2002
Diploma, Teaching English as Second Language
Northern Alberta Institute of Technology 1996 — 1997
Certificate, Pre Technology
Tunas Harapan High School
Maricela Messner Maricela Messner's NCO Group Experience July 2008 - April 2010
Job Owner/Operator at Dickey's Barbecue Restaurants, Inc.
Industry Executive Office
Experience
Dickey's Barbecue Restaurants, Inc. September 2012 - Present
Strategic Life Coaching Solutions April 2010 - Present
Access Worldwide Inc March 2012 - August 2012
Best Buy June 2010 - March 2012
NCO Group July 2008 - April 2010
Curtis 1000 April 2008 - July 2008
Vertrue February 2006 - September 2007
Citigroup May 2002 - February 2006
Citi Group April 1999 - May 2002
Enterprise Network Solutions December 1997 - December 1998
Skills
P&L, Strategic Planning, Hiring, Resource Management, Customer Experience, Call Center, Operations Management, Sales Management, Team Building, Vendor Management, Interviews, Process Improvement, Income Statement, Call Centers, CRM, Strategy, Customer Service, Leadership, Project Planning, Training, Management, Coaching, Team Leadership, Selling, Recruiting, Executive Management, Budgets, Sales Operations, New Business Development, Performance Management, Human Resources, Sales, Forecasting
Education
Mountain State University 2000 — 2004
Master of Science, Strategic Leadership
Wheeling Jesuit University 2000 — 2003
Bachelor of Arts, Organizational Leadership
Vincennes University 1993 — 1995
AS
Dickey's Barbecue Restaurants, Inc. September 2012 - Present
Strategic Life Coaching Solutions April 2010 - Present
Access Worldwide Inc March 2012 - August 2012
Best Buy June 2010 - March 2012
NCO Group July 2008 - April 2010
Curtis 1000 April 2008 - July 2008
Vertrue February 2006 - September 2007
Citigroup May 2002 - February 2006
Citi Group April 1999 - May 2002
Enterprise Network Solutions December 1997 - December 1998
Skills
P&L, Strategic Planning, Hiring, Resource Management, Customer Experience, Call Center, Operations Management, Sales Management, Team Building, Vendor Management, Interviews, Process Improvement, Income Statement, Call Centers, CRM, Strategy, Customer Service, Leadership, Project Planning, Training, Management, Coaching, Team Leadership, Selling, Recruiting, Executive Management, Budgets, Sales Operations, New Business Development, Performance Management, Human Resources, Sales, Forecasting
Education
Mountain State University 2000 — 2004
Master of Science, Strategic Leadership
Wheeling Jesuit University 2000 — 2003
Bachelor of Arts, Organizational Leadership
Vincennes University 1993 — 1995
AS
Ian Calamel Ian Calamel's NCO Group Experience March 2006 - October 2006
Job National New Business Development Executive at Asurion
Industry Consumer Services
Experience
INSTALLS inc August 2007 - August 2014
NCO Group March 2006 - October 2006
Independent September 2005 - October 2006
Atlantic Marketing Service January 2002 - August 2005
Phatlinks Media - PhatCat Technologies Division August 2000 - December 2001
Adr-Ian's Bagel World August 1995 - August 1999
Skills
Customer Service, Customer Satisfaction, Sales Management, Account Management, Business Development, Retail, Direct Sales, Team Building, B2B, Sales, P&L Management, New Business Development, Product Marketing, Call Centers, CRM, Solution Selling, Management, Leadership, Marketing Strategy, Selling
Education
Miami University 1990 — 1994
Bachelor's Degree, Economics Major / Political Science Minor
Ridley College Prep 1986 — 1990
INSTALLS inc August 2007 - August 2014
NCO Group March 2006 - October 2006
Independent September 2005 - October 2006
Atlantic Marketing Service January 2002 - August 2005
Phatlinks Media - PhatCat Technologies Division August 2000 - December 2001
Adr-Ian's Bagel World August 1995 - August 1999
Skills
Customer Service, Customer Satisfaction, Sales Management, Account Management, Business Development, Retail, Direct Sales, Team Building, B2B, Sales, P&L Management, New Business Development, Product Marketing, Call Centers, CRM, Solution Selling, Management, Leadership, Marketing Strategy, Selling
Education
Miami University 1990 — 1994
Bachelor's Degree, Economics Major / Political Science Minor
Ridley College Prep 1986 — 1990
Bryan Cellini Bryan Cellini's NCO Group Experience December 2002 - December 2004
Job Senior Account Manager Team Lead
Industry Consumer Services
Experience
Account Discovery Systems, LLC January 2014 - Present
V & R Recovery March 2012 - December 2013
Southern Tier Agency LLC March 2010 - December 2011
Acquisition Bureau of America January 2008 - March 2010
Bronson & Migliaccio December 2004 - December 2007
NCO Group December 2002 - December 2004
Skills
Management, Credit Risk, Human Resources, Accounts Receivable, Debt Management, Marketing Communications, Debt Settlement, Finance, Credit, Third Party Vendor..., Advertising Sales, Marketing, Operations Management
Education
Medaille College
Bachelor of Science (BS), Social Sciences
University at Buffalo 2000 — 2002
Public Administration
Account Discovery Systems, LLC January 2014 - Present
V & R Recovery March 2012 - December 2013
Southern Tier Agency LLC March 2010 - December 2011
Acquisition Bureau of America January 2008 - March 2010
Bronson & Migliaccio December 2004 - December 2007
NCO Group December 2002 - December 2004
Skills
Management, Credit Risk, Human Resources, Accounts Receivable, Debt Management, Marketing Communications, Debt Settlement, Finance, Credit, Third Party Vendor..., Advertising Sales, Marketing, Operations Management
Education
Medaille College
Bachelor of Science (BS), Social Sciences
University at Buffalo 2000 — 2002
Public Administration
Laura Ernst's NCO Group Experience 2008 - December 2011
Job Lead Payroll Administrator at Employer Solutions Group & Employer Solutions Staffing Group
Industry Financial Services
Experience
Employer Solutions Group & Employer Solutions Staffing Group December 2011 - Present
NCO Group 2008 - December 2011
Victoria's Secret 2006 - 2008
Advanced Data Systems 2005 - 2007
Skills
Organization, Customer Service, Payroll, Close Attention to..., Problem Solving, Meet Deadlines, Administrative Work
Education
Normandale Community College 2005 — 2006
Degree not yet obtained
Prior Lake High School 2002 — 2005
High School
Employer Solutions Group & Employer Solutions Staffing Group December 2011 - Present
NCO Group 2008 - December 2011
Victoria's Secret 2006 - 2008
Advanced Data Systems 2005 - 2007
Skills
Organization, Customer Service, Payroll, Close Attention to..., Problem Solving, Meet Deadlines, Administrative Work
Education
Normandale Community College 2005 — 2006
Degree not yet obtained
Prior Lake High School 2002 — 2005
High School
Dimitry Bruk Dimitry Bruk's NCO Group Experience May 2005 - February 2006
Job Software Engineer
Industry Computer Software
Experience
Intel Corporation December 2013 - Present
Synchronoss Technologies September 2013 - December 2013
Synchronoss Technologies March 2011 - August 2013
LiquidHub March 2010 - March 2011
Aqua America August 2009 - February 2010
Merit Industries December 2008 - August 2009
AMI Entertainment Network Inc. December 2008 - August 2009
Motorola March 2007 - November 2008
Sapphire Technologies 2006 - 2007
NCO Group May 2005 - February 2006
Skills
SQL, Software Engineering, C++, JavaScript, Linux, Unix, Programming, Web Services, Agile Methodologies, Shell Scripting, Integration, Eclipse, C, Software Development, Databases, Spring, Software Design, Java, SDLC, Web Development, Perl, Oracle, C#, MySQL, Visual Studio, PL/SQL, XML, Subversion
Education
Lehigh University 1996 — 2002
BS, Computer Science
#17
Intel Corporation December 2013 - Present
Synchronoss Technologies September 2013 - December 2013
Synchronoss Technologies March 2011 - August 2013
LiquidHub March 2010 - March 2011
Aqua America August 2009 - February 2010
Merit Industries December 2008 - August 2009
AMI Entertainment Network Inc. December 2008 - August 2009
Motorola March 2007 - November 2008
Sapphire Technologies 2006 - 2007
NCO Group May 2005 - February 2006
Skills
SQL, Software Engineering, C++, JavaScript, Linux, Unix, Programming, Web Services, Agile Methodologies, Shell Scripting, Integration, Eclipse, C, Software Development, Databases, Spring, Software Design, Java, SDLC, Web Development, Perl, Oracle, C#, MySQL, Visual Studio, PL/SQL, XML, Subversion
Education
Lehigh University 1996 — 2002
BS, Computer Science
#17
Kara Keosoukanh Kara Keosoukanh's NCO Group Experience July 2005 - August 2006
Job CoOwner/Ceo at Bleu Peach Boutique LLC
Industry Entertainment
Experience
Bleu Peach Boutique LLC March 2014 - Present
Sony Proffesional Services July 2007 - November 2013
American Check Management August 2006 - July 2007
NCO Group July 2005 - August 2006
Skills
Policy, Management, CRM, Process Scheduler, Microsoft Excel, Microsoft Office, Access, Software Documentation, Invoicing, Call Centers
Education
Kennesaw State University 2014 — 2018
Currently Pursuing Bachelor's in Buisness, Computer and Information Systems Security/Information Assurance
Bleu Peach Boutique LLC March 2014 - Present
Sony Proffesional Services July 2007 - November 2013
American Check Management August 2006 - July 2007
NCO Group July 2005 - August 2006
Skills
Policy, Management, CRM, Process Scheduler, Microsoft Excel, Microsoft Office, Access, Software Documentation, Invoicing, Call Centers
Education
Kennesaw State University 2014 — 2018
Currently Pursuing Bachelor's in Buisness, Computer and Information Systems Security/Information Assurance
Thad Givens IV Thad Givens IV's NCO Group Experience August 2006 - April 2007
Job Operations Industrial Engineer
Industry Mechanical or Industrial Engineering
Experience
United States Postal Service June 2015 - Present
Mobis Alabama October 2012 - June 2015
Geometrics April 2012 - November 2012
Notch January 2012 - June 2012
Convergys June 2010 - February 2011
NCO Group August 2006 - April 2007
FedEx Ground November 2004 - August 2006
Bank of America June 2000 - February 2003
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Project Planning, Microsoft Word, Six Sigma, Public Speaking, Leadership, Lean Manufacturing, Negotiation, Customer Service, Project Management, Team Leadership, DMAIC, Root Cause Analysis, Process Improvement, Inventory Management, Training, Program Management, Analysis, Logistics, Management, Value Stream Mapping, Continuous Improvement, Operations Management, Team Management, Quality Assurance, Manufacturing, Sales, Industrial Engineering, SAP, Supply Chain Management, Process Engineering, Team Building, Engineering, Kaizen
Education
North Carolina Agricultural and Technical State University 1999 — 2008
B.S., Industrial and Systems Engineering
United States Postal Service June 2015 - Present
Mobis Alabama October 2012 - June 2015
Geometrics April 2012 - November 2012
Notch January 2012 - June 2012
Convergys June 2010 - February 2011
NCO Group August 2006 - April 2007
FedEx Ground November 2004 - August 2006
Bank of America June 2000 - February 2003
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Project Planning, Microsoft Word, Six Sigma, Public Speaking, Leadership, Lean Manufacturing, Negotiation, Customer Service, Project Management, Team Leadership, DMAIC, Root Cause Analysis, Process Improvement, Inventory Management, Training, Program Management, Analysis, Logistics, Management, Value Stream Mapping, Continuous Improvement, Operations Management, Team Management, Quality Assurance, Manufacturing, Sales, Industrial Engineering, SAP, Supply Chain Management, Process Engineering, Team Building, Engineering, Kaizen
Education
North Carolina Agricultural and Technical State University 1999 — 2008
B.S., Industrial and Systems Engineering
Marcus Moses Marcus Moses's NCO Group Experience March 2010 - August 2010
Job Corporate Trainer at UnitedHealth Group
Industry Telecommunications
Experience
UnitedHealth Group October 2014 - November 2014
Cerner Corporation May 2014 - September 2014
Halliburton June 2012 - May 2014
Bayer MaterialScience April 2011 - May 2012
AT&T August 2010 - November 2010
NCO Group March 2010 - August 2010
VUDU August 2008 - January 2009
AT&T October 2006 - July 2008
Avaya June 2002 - July 2006
Global Crossing 2000 - 2001
Skills
Training, SharePoint, CRM, Management, Call Centers, Human Resources, Telecommunications, Performance Management, Microsoft Office, Change Management, SAP, Employee Training, Software Documentation, Sales, Coaching, Sales Management, Training Delivery, Process Improvement, Instructor-led Training, Salesforce.com, Program Management, Outlook, Technical Training, Sales Operations, Technical Support, Team Leadership, Oracle Applications, Business Travel, Visio, Lync, Mobile Devices, Customer Satisfaction, Oracle, Mobile Applications, Amdocs Clarify, VPN, Avaya, Call Center, OPUS, ClickSchedule, Job Details, Avaya phone systems, Broadband a, Cerner, WebEx, Adobie
Education
Sam Houston State University 1985 — 1990
BBA, Business Administration
Lamar University 1984 — 1985
Liberty High School 1981 — 1984
UnitedHealth Group October 2014 - November 2014
Cerner Corporation May 2014 - September 2014
Halliburton June 2012 - May 2014
Bayer MaterialScience April 2011 - May 2012
AT&T August 2010 - November 2010
NCO Group March 2010 - August 2010
VUDU August 2008 - January 2009
AT&T October 2006 - July 2008
Avaya June 2002 - July 2006
Global Crossing 2000 - 2001
Skills
Training, SharePoint, CRM, Management, Call Centers, Human Resources, Telecommunications, Performance Management, Microsoft Office, Change Management, SAP, Employee Training, Software Documentation, Sales, Coaching, Sales Management, Training Delivery, Process Improvement, Instructor-led Training, Salesforce.com, Program Management, Outlook, Technical Training, Sales Operations, Technical Support, Team Leadership, Oracle Applications, Business Travel, Visio, Lync, Mobile Devices, Customer Satisfaction, Oracle, Mobile Applications, Amdocs Clarify, VPN, Avaya, Call Center, OPUS, ClickSchedule, Job Details, Avaya phone systems, Broadband a, Cerner, WebEx, Adobie
Education
Sam Houston State University 1985 — 1990
BBA, Business Administration
Lamar University 1984 — 1985
Liberty High School 1981 — 1984
Steven Leckerman Steven Leckerman's NCO Group Experience 2001 - 2011
Job Operations Exec Business Process Outsourcing | Business Integration for M & A | Financial & Operational Turnarounds
Industry Financial Services
Experience
Radius Global Solutions LLC November 2013 - Present
NCO Group 2001 - 2011
Allied Bond and Collection Agency 1985 - 1995
Skills
Business Process..., Mergers & Acquisitions, Operational Integration, Executive Management, Leadership Development, Performance Management, Change Management, Process Engineering, Business Process..., Customer Care Services, Call Center, Debt Collection, Credit, Vendor Management, P&L Management, Accounts Receivable, Customer Relations, Compliance, Customer Service, Operations Management, Team Building, Analytics, Budgeting, Analysis, Healthcare, Cost Reduction, Sales Management, Negotiation, Management, Risk Management, Mergers, BPO, Budgets, Leadership, Credit Cards, Forecasting, Team Management, Process Improvement, Training, Project Management, Banking, Business Development, Cross-functional Team..., Business Analysis, CRM, Call Center Development, Call Centers, Coaching, Customer Experience, Customer Retention
Education
Montgomery County Community College 1982 — 1984
Psychology Studies
Radius Global Solutions LLC November 2013 - Present
NCO Group 2001 - 2011
Allied Bond and Collection Agency 1985 - 1995
Skills
Business Process..., Mergers & Acquisitions, Operational Integration, Executive Management, Leadership Development, Performance Management, Change Management, Process Engineering, Business Process..., Customer Care Services, Call Center, Debt Collection, Credit, Vendor Management, P&L Management, Accounts Receivable, Customer Relations, Compliance, Customer Service, Operations Management, Team Building, Analytics, Budgeting, Analysis, Healthcare, Cost Reduction, Sales Management, Negotiation, Management, Risk Management, Mergers, BPO, Budgets, Leadership, Credit Cards, Forecasting, Team Management, Process Improvement, Training, Project Management, Banking, Business Development, Cross-functional Team..., Business Analysis, CRM, Call Center Development, Call Centers, Coaching, Customer Experience, Customer Retention
Education
Montgomery County Community College 1982 — 1984
Psychology Studies
adam blomberg's NCO Group Experience January 2009 - March 2011
Job Personal Trainer at Anytime Fitness
Industry Outsourcing/Offshoring
Experience
Verizon Wireless July 2014 - Present
Anytime Fitness March 2011 - Present
NCO Group January 2009 - March 2011
Education
Normandale Community College 2010 — 2015
B.S., Exercise Science
Verizon Wireless July 2014 - Present
Anytime Fitness March 2011 - Present
NCO Group January 2009 - March 2011
Education
Normandale Community College 2010 — 2015
B.S., Exercise Science
Lucrezia Anderson Lucrezia Anderson's NCO Group Experience May 2009 - October 2010
Job Accountant at NCO
Industry Accounting
Experience
Sullivan County NY December 2010 - Present
NCO Group May 2009 - October 2010
DecisionHR, Inc June 2004 - April 2009
Mediacom Communications Corporation July 2003 - April 2004
Mediacom Communications Corporation June 2000 - January 2003
Education
University of South Florida 2006 — 2008
MBA, Finance & Management
Messiah College 1999 — 2003
BS, Business
Sullivan County NY December 2010 - Present
NCO Group May 2009 - October 2010
DecisionHR, Inc June 2004 - April 2009
Mediacom Communications Corporation July 2003 - April 2004
Mediacom Communications Corporation June 2000 - January 2003
Education
University of South Florida 2006 — 2008
MBA, Finance & Management
Messiah College 1999 — 2003
BS, Business
Ashley Bernal Ashley Bernal's NCO Group Experience June 1996 - February 2001
Job Assistant Practice Administrator at Pain Consultants of Atlanta
Industry Hospital & Health Care
Experience
Pain Consultants of Atlanta April 2006 - Present
McKesson Provider Technologies February 2001 - April 2006
NCO Group June 1996 - February 2001
Skills
Revenue Cycle, Hospitals, HIPAA, Billing, Accounts Receivable, Healthcare Management, Healthcare, Physician Practice..., Medical Billing, Managed Care, Physicians, Healthcare Consulting, Practice Management, Medicare, EHR, Invoicing, EMR, Healthcare Information..., Management, Leadership, Physician Relations, Team Building, Training, Strategic Planning
Education
Jefferson State 1996 — 1998
AAS, Business/Healthcare Admin
Kennesaw State University - Michael J. Coles College of Business
BA, Business Management
Pain Consultants of Atlanta April 2006 - Present
McKesson Provider Technologies February 2001 - April 2006
NCO Group June 1996 - February 2001
Skills
Revenue Cycle, Hospitals, HIPAA, Billing, Accounts Receivable, Healthcare Management, Healthcare, Physician Practice..., Medical Billing, Managed Care, Physicians, Healthcare Consulting, Practice Management, Medicare, EHR, Invoicing, EMR, Healthcare Information..., Management, Leadership, Physician Relations, Team Building, Training, Strategic Planning
Education
Jefferson State 1996 — 1998
AAS, Business/Healthcare Admin
Kennesaw State University - Michael J. Coles College of Business
BA, Business Management
Steve Angell MCITP, CCNA, ITILv3 Steve Angell MCITP, CCNA, ITILv3's NCO Group Experience September 2009 - January 2010
Job National Director, Identity and Access Management at InfraScience, LLC
Industry Information Technology and Services
Experience
InfraScience, LLC February 2010 - Present
Seraph Information Technology LLC November 2009 - February 2010
NCO Group September 2009 - January 2010
TSYS Debt Management May 1998 - August 2009
Skills
Windows Server, Cisco Technologies, Microsoft Certified..., Disaster Recovery, Information Security, VoIP, Servers, Network Administration, IT Operations, Security, Active Directory, Integration, Data Center, Networking, Hardware, Network Design, Linux, VMware, Technical Support, Infrastructure, Project Management, Business Continuity, Telecommunications, Visio, IT Management, Firewalls, System Deployment, Virtualization, SharePoint, Management, Vendor Management, Call Center, Information Technology, Storage, Microsoft Exchange, WAN, CRM
Education
Lanier Technical College 1999 — 2003
Associate, Information Systems
Lanier Technical College 1999 — 2002
Associate's degree, Computer Science
InfraScience, LLC February 2010 - Present
Seraph Information Technology LLC November 2009 - February 2010
NCO Group September 2009 - January 2010
TSYS Debt Management May 1998 - August 2009
Skills
Windows Server, Cisco Technologies, Microsoft Certified..., Disaster Recovery, Information Security, VoIP, Servers, Network Administration, IT Operations, Security, Active Directory, Integration, Data Center, Networking, Hardware, Network Design, Linux, VMware, Technical Support, Infrastructure, Project Management, Business Continuity, Telecommunications, Visio, IT Management, Firewalls, System Deployment, Virtualization, SharePoint, Management, Vendor Management, Call Center, Information Technology, Storage, Microsoft Exchange, WAN, CRM
Education
Lanier Technical College 1999 — 2003
Associate, Information Systems
Lanier Technical College 1999 — 2002
Associate's degree, Computer Science
Yemi Soyoye Yemi Soyoye's NCO Group Experience June 2006 - April 2009
Job Prod/Plng/Schd/Mtl Ctl Supv at Lockheed Martin
Industry Defense & Space
Experience
Lockheed Martin May 2015 - Present
Lockheed Martin Aeronautics March 2010 - Present
Vista Science Corp April 2009 - August 2009
NCO Group June 2006 - April 2009
AT&T Wireless June 2000 - January 2005
Skills
Six Sigma Green Belt, SAP, Production and..., Computer-Aided Process..., Shop Floor Manager (SFM), Quality Assurance..., Lean Manufacturing, supply chain solutions, CNC programming, DAU Life Cycle..., Micro soft Access,...
Education
North Carolina Agricultural and Technical State University 2008 — 2010
Master's degree, Industrial Technology, 3.87
North Carolina Agricultural and Technical State University 1996 — 2006
Bachelor's degree, Manufacting Systems
Lockheed Martin May 2015 - Present
Lockheed Martin Aeronautics March 2010 - Present
Vista Science Corp April 2009 - August 2009
NCO Group June 2006 - April 2009
AT&T Wireless June 2000 - January 2005
Skills
Six Sigma Green Belt, SAP, Production and..., Computer-Aided Process..., Shop Floor Manager (SFM), Quality Assurance..., Lean Manufacturing, supply chain solutions, CNC programming, DAU Life Cycle..., Micro soft Access,...
Education
North Carolina Agricultural and Technical State University 2008 — 2010
Master's degree, Industrial Technology, 3.87
North Carolina Agricultural and Technical State University 1996 — 2006
Bachelor's degree, Manufacting Systems
Reza Gorji Reza Gorji's NCO Group Experience October 2011 - Present
Job Center Representative Position at NCO Group
Industry Government Administration
Experience
NCO Group October 2011 - Present
Statistics Canada May 2011 - September 2011
Statistics Canada May 2011 - September 2011
Skills
Computer Vision, Customer Relations, Microsoft Office
Education
Mohawk College 2010 — 2012
College Certification, Arts and science
NCO Group October 2011 - Present
Statistics Canada May 2011 - September 2011
Statistics Canada May 2011 - September 2011
Skills
Computer Vision, Customer Relations, Microsoft Office
Education
Mohawk College 2010 — 2012
College Certification, Arts and science
David Ruh's NCO Group Experience 1992 - Present
Job Senior Investigative Consultant at NCO Financial Systems
Industry Financial Services
Experience
NCO Financial Systems July 1992 - Present
NCO Group 1992 - Present
Skills
Mergers, Financial Modeling, Due Diligence, Mergers & Acquisitions, Loans, Credit, Private Equity, Investments, Marketing Strategy, Financial Analysis, Portfolio Management, Risk Management, Hedge Funds, Venture Capital, Finance, Financial Services, Corporate Finance, Executive Management, Valuation, Banking, Credit Analysis, Consulting, Investigative Research, Leadership
Education
Louisiana State University
NCO Financial Systems July 1992 - Present
NCO Group 1992 - Present
Skills
Mergers, Financial Modeling, Due Diligence, Mergers & Acquisitions, Loans, Credit, Private Equity, Investments, Marketing Strategy, Financial Analysis, Portfolio Management, Risk Management, Hedge Funds, Venture Capital, Finance, Financial Services, Corporate Finance, Executive Management, Valuation, Banking, Credit Analysis, Consulting, Investigative Research, Leadership
Education
Louisiana State University
April Masters April Masters's NCO Group Experience December 2010 - August 2013
Job iTunes Advisor APAC
Industry Information Technology and Services
Experience
NCO Group December 2010 - August 2013
Carolina Renaissance Festival August 2010 - November 2010
Winn-Dixie September 2002 - June 2003
Wal-Mart April 1997 - September 2000
US Air ForceAir force Reserves May 1994 - March 1998
U.S. Air Force May 1994 - March 1998
US Air ForceAir Force December 1986 - July 1990
U.S. Air Force Air Transportation December 1986 - July 1990
Skills
Software Documentation, Troubleshooting, Customer Service, Networking, Microsoft Office, Databases, Time Management, SQL, HTML, Invoicing, Web Design, Windows 7, Research, Windows XP, Computer Hardware, Human Resources, Active Directory, Windows Server, Technical Support, Windows
Education
ITT Technical Institute 2009 — 2011
Associate, Applied Science-Computer Network Systems
Lane Community College 1998 — 1999
No Degree, Computer Programming
NCO Group December 2010 - August 2013
Carolina Renaissance Festival August 2010 - November 2010
Winn-Dixie September 2002 - June 2003
Wal-Mart April 1997 - September 2000
US Air ForceAir force Reserves May 1994 - March 1998
U.S. Air Force May 1994 - March 1998
US Air ForceAir Force December 1986 - July 1990
U.S. Air Force Air Transportation December 1986 - July 1990
Skills
Software Documentation, Troubleshooting, Customer Service, Networking, Microsoft Office, Databases, Time Management, SQL, HTML, Invoicing, Web Design, Windows 7, Research, Windows XP, Computer Hardware, Human Resources, Active Directory, Windows Server, Technical Support, Windows
Education
ITT Technical Institute 2009 — 2011
Associate, Applied Science-Computer Network Systems
Lane Community College 1998 — 1999
No Degree, Computer Programming
Sherry McAlister Sherry McAlister's NCO Group Experience May 2009 - January 2011
Job Director, Operations/Client Services/Program Management at NCO Financial Systems
Industry Outsourcing/Offshoring
Experience
APAC Customer Services (Formerly NCO) January 2011 - Present
NCO Group May 2009 - January 2011
NCO Group July 2008 - May 2009
EMBARQ October 2005 - October 2007
Sprint November 1999 - October 2005
INTEGRIS Health September 1997 - May 1999
Skills
Customer Service, Change Management, Quality Management, Team Building, Strategic Planning, Culture Change, Process Engineering, Six Sigma, Mentoring, Process Improvement, Call Center, Program Management, Operations Management, Business Process..., Problem Solving, Team Leadership, Performance Management, Business Management, Business Analysis, Team Management, Management Consulting, Quality Assurance, Coaching, Compliance, Customer Relations, Vendor Management, Business Strategy, PMO, ITIL, Business Process, Cross-functional Team..., New Business Development, Planning, Project Planning
Education
MidAmerica Nazarene University 2008 — 2009
Bachelor of Arts, Management/Human Relations
University of Phoenix
APAC Customer Services (Formerly NCO) January 2011 - Present
NCO Group May 2009 - January 2011
NCO Group July 2008 - May 2009
EMBARQ October 2005 - October 2007
Sprint November 1999 - October 2005
INTEGRIS Health September 1997 - May 1999
Skills
Customer Service, Change Management, Quality Management, Team Building, Strategic Planning, Culture Change, Process Engineering, Six Sigma, Mentoring, Process Improvement, Call Center, Program Management, Operations Management, Business Process..., Problem Solving, Team Leadership, Performance Management, Business Management, Business Analysis, Team Management, Management Consulting, Quality Assurance, Coaching, Compliance, Customer Relations, Vendor Management, Business Strategy, PMO, ITIL, Business Process, Cross-functional Team..., New Business Development, Planning, Project Planning
Education
MidAmerica Nazarene University 2008 — 2009
Bachelor of Arts, Management/Human Relations
University of Phoenix
Brittany Best's NCO Group Experience July 2010 - April 2011
Job Retail Lending Fulfillment
Industry Banking
Experience
BB&T August 2013 - Present
DYSIS/BB&T May 2013 - August 2013
United Guaranty Corporation July 2012 - December 2012
Citi September 2011 - April 2012
NCO Group July 2010 - April 2011
BKD Enterprize June 2003 - July 2010
Skills
Data Entry, Sales, Customer Support, Customer Satisfaction, Customer Oriented, Clerical Skills, Waitressing, Hosting, Cashiering, Office Management, Microsoft Office, Loans, Registration, Fast Learner, Accurate Data Entry, Access Database, Organization, Lotus Notes, AS400 system, RightFax, Customer Service, Filing, Critical Thinking
Education
Strayer University 2014 — 2016
Bachelor's in Criminal Justice, Criminal Justice/Law Enforcement Administration
Guilford Technical Community College 2011 — 2015
Associate's degree, Pre-Criminal Justice; Pre-Social Work
North Carolina Agricultural and Technical State University 2005 — 2006
BS, Criminal Justice
JF Webb High School 2001 — 2005
High School Diploma, Computer Technology
BB&T August 2013 - Present
DYSIS/BB&T May 2013 - August 2013
United Guaranty Corporation July 2012 - December 2012
Citi September 2011 - April 2012
NCO Group July 2010 - April 2011
BKD Enterprize June 2003 - July 2010
Skills
Data Entry, Sales, Customer Support, Customer Satisfaction, Customer Oriented, Clerical Skills, Waitressing, Hosting, Cashiering, Office Management, Microsoft Office, Loans, Registration, Fast Learner, Accurate Data Entry, Access Database, Organization, Lotus Notes, AS400 system, RightFax, Customer Service, Filing, Critical Thinking
Education
Strayer University 2014 — 2016
Bachelor's in Criminal Justice, Criminal Justice/Law Enforcement Administration
Guilford Technical Community College 2011 — 2015
Associate's degree, Pre-Criminal Justice; Pre-Social Work
North Carolina Agricultural and Technical State University 2005 — 2006
BS, Criminal Justice
JF Webb High School 2001 — 2005
High School Diploma, Computer Technology
Stephen Cantwell's NCO Group Experience November 2007 - February 2012
Job Director of Marketing & Business Development at Beauterre Recovery Institute
Industry Mental Health Care
Experience
Beauterre Recovery Institute March 2015 - Present
Meridian Behavioral Health December 2013 - March 2015
Apple February 2012 - November 2013
NCO Group November 2007 - February 2012
Skills
Marketing, Business Development, Strategic Planning, Marketing Strategy, Business Strategy, Marketing Communications, Communication, Competitive Analysis, Presentations, Public Speaking, Political Savvy, Interpersonal Leadership, Interpersonal Savvy, Leadership, Sales, Customer Service, People Skills, Selling, Market Research, Team Building, Politics, Community Outreach, Fundraising, Management, Program Development, Research, Social Media, Social Media Marketing, Team Leadership
Education
Lehigh University 2003 — 2013
Bachelor of Science in Business & Economics, Marketing
University of Minnesota - Carlson School of Management 2010 — 2012
Beauterre Recovery Institute March 2015 - Present
Meridian Behavioral Health December 2013 - March 2015
Apple February 2012 - November 2013
NCO Group November 2007 - February 2012
Skills
Marketing, Business Development, Strategic Planning, Marketing Strategy, Business Strategy, Marketing Communications, Communication, Competitive Analysis, Presentations, Public Speaking, Political Savvy, Interpersonal Leadership, Interpersonal Savvy, Leadership, Sales, Customer Service, People Skills, Selling, Market Research, Team Building, Politics, Community Outreach, Fundraising, Management, Program Development, Research, Social Media, Social Media Marketing, Team Leadership
Education
Lehigh University 2003 — 2013
Bachelor of Science in Business & Economics, Marketing
University of Minnesota - Carlson School of Management 2010 — 2012
Alicia Rhodes's NCO Group Experience August 2007 - October 2007
Job Customer Service Representative at Aetna
Industry Insurance
Experience
Aetna October 2011 - Present
Citi October 2007 - September 2011
NCO Group August 2007 - October 2007
Skills
Call Centers, Customer Service, Insurance, Employee Benefits, Banking, Outlook, Underwriting, Microsoft Excel, Process Improvement, Access, Health Insurance, Microsoft Office, Call Center, Analysis, Training, PowerPoint, Healthcare, Public Speaking, Microsoft Word, Team Building
Education
North Carolina Central University 2014 — 2016
Master's degree, Career Counseling
Strayer University 2010 — 2012
MBA, Human Resources
North Carolina A&T State University 2001 — 2005
Bachelors of Arts, English
Aetna October 2011 - Present
Citi October 2007 - September 2011
NCO Group August 2007 - October 2007
Skills
Call Centers, Customer Service, Insurance, Employee Benefits, Banking, Outlook, Underwriting, Microsoft Excel, Process Improvement, Access, Health Insurance, Microsoft Office, Call Center, Analysis, Training, PowerPoint, Healthcare, Public Speaking, Microsoft Word, Team Building
Education
North Carolina Central University 2014 — 2016
Master's degree, Career Counseling
Strayer University 2010 — 2012
MBA, Human Resources
North Carolina A&T State University 2001 — 2005
Bachelors of Arts, English
Dawn Bodahl Dawn Bodahl's NCO Group Experience 1994 - November 1999
Job VP of Revenue Management at US Healthworks
Industry Hospital & Health Care
Experience
US Healthworks January 2000 - Present
NCO Group 1994 - November 1999
Emory University Hospital May 1990 - 1994
Education
Kennesaw State University 1990 — 1996
Bachelor of Science (BS)
US Healthworks January 2000 - Present
NCO Group 1994 - November 1999
Emory University Hospital May 1990 - 1994
Education
Kennesaw State University 1990 — 1996
Bachelor of Science (BS)
Mark Otte Mark Otte's NCO Group Experience February 2010 - November 2010
Job Territory Manager at Ecolab
Industry Chemicals
Experience
Ecolab May 2012 - Present
Crystal River Oil and Gas November 2010 - March 2011
NCO Group February 2010 - November 2010
Otte Financial Services, Inc January 2004 - January 2010
Heartland Payment Systems 2008 - 2009
Heartland Payment Systems 2008 - 2009
Edward Jones August 1992 - December 2004
Skills
Investments, Account Management, Sales, Insurance, Financial Analysis, Sales Process, Direct Sales, Business Development, New Business Development, Sales Management, Strategic Planning, Negotiation, Customer Service, Management, Contract Negotiation, Marketing Strategy, Leadership, Marketing
Education
Michigan State University 1970 — 1977
Bachelor of Arts, Advertising
Ecolab May 2012 - Present
Crystal River Oil and Gas November 2010 - March 2011
NCO Group February 2010 - November 2010
Otte Financial Services, Inc January 2004 - January 2010
Heartland Payment Systems 2008 - 2009
Heartland Payment Systems 2008 - 2009
Edward Jones August 1992 - December 2004
Skills
Investments, Account Management, Sales, Insurance, Financial Analysis, Sales Process, Direct Sales, Business Development, New Business Development, Sales Management, Strategic Planning, Negotiation, Customer Service, Management, Contract Negotiation, Marketing Strategy, Leadership, Marketing
Education
Michigan State University 1970 — 1977
Bachelor of Arts, Advertising
JAEAR CHRISTIE ALEJANDRO-RODRIGUEZ's NCO Group Experience September 2010 - March 2011
Job Experienced Executive Assistant, Brand Management, Marketing & Advertising, Accounting & Bookkeeping
Industry Retail
Experience
SANGAK LLC October 2012 - Present
NCO Group September 2010 - March 2011
Rustan Commercial Corporation April 2007 - March 2009
Unilever October 2002 - March 2007
Skills
Advertising, Brand Management, Budgets, Business Development, Forecasting, Management, Marketing, Retail, Sales, Sales Operations, Social Media Marketing, Training, Negotiation, Customer Service, Recruiting, Marketing Strategy
Education
Miriam College 1997 — 2002
BSA, Accountancy
SANGAK LLC October 2012 - Present
NCO Group September 2010 - March 2011
Rustan Commercial Corporation April 2007 - March 2009
Unilever October 2002 - March 2007
Skills
Advertising, Brand Management, Budgets, Business Development, Forecasting, Management, Marketing, Retail, Sales, Sales Operations, Social Media Marketing, Training, Negotiation, Customer Service, Recruiting, Marketing Strategy
Education
Miriam College 1997 — 2002
BSA, Accountancy
Nathaniel Durkin Nathaniel Durkin's NCO Group Experience February 2009 - May 2009
Job Trainer LION
Industry Retail
Experience
Kroger December 2014 - Present
Family Dollar July 2014 - December 2014
Honeywell March 2014 - April 2014
Hewlett-Packard November 2011 - November 2013
Asurion May 2009 - July 2010
NCO Group February 2009 - May 2009
Hostgator.com August 2008 - November 2008
Convergys August 2005 - July 2008
Skills
Troubleshooting, Customer Service, Training, Sales, Computer Hardware, Outlook, Technical Support, Windows, Networking, Call Center, Microsoft Office, Team Leadership, Customer Satisfaction, Management, MySQL, Web Development, Leadership, Computer Proficiency, Computer Hardware..., Social Media Marketing, Strategic Planning
Education
Lone Star College 2015 — 2015
EKG Monitor Tech Cert, Electrocardiography
San Jacinto College 1998 — 1999
Music, Music
Kroger December 2014 - Present
Family Dollar July 2014 - December 2014
Honeywell March 2014 - April 2014
Hewlett-Packard November 2011 - November 2013
Asurion May 2009 - July 2010
NCO Group February 2009 - May 2009
Hostgator.com August 2008 - November 2008
Convergys August 2005 - July 2008
Skills
Troubleshooting, Customer Service, Training, Sales, Computer Hardware, Outlook, Technical Support, Windows, Networking, Call Center, Microsoft Office, Team Leadership, Customer Satisfaction, Management, MySQL, Web Development, Leadership, Computer Proficiency, Computer Hardware..., Social Media Marketing, Strategic Planning
Education
Lone Star College 2015 — 2015
EKG Monitor Tech Cert, Electrocardiography
San Jacinto College 1998 — 1999
Music, Music
Brittany Pittman Brittany Pittman's NCO Group Experience August 2012 - March 2013
Job Front Desk Receptionist at The Joint ...the chiropractic place
Industry Health, Wellness and Fitness
Experience
The Joint ...the chiropractic place December 2012 - Present
NCO Group August 2012 - March 2013
Lowe's Companies, Inc. January 2010 - October 2012
Jack in the Box June 2008 - December 2009
Skills
Customer Service, Microsoft Excel, Microsoft Word, Staff Supervision, Client Billing, PowerPoint, Sales Audit, Data Entry, Telephone Reception, Call Centers, Insurance Claims, Payroll, Inventory
Education
Klein Oak High School 2006 — 2009
High School
Lone Star College
Business Administration and Management, General
The Joint ...the chiropractic place December 2012 - Present
NCO Group August 2012 - March 2013
Lowe's Companies, Inc. January 2010 - October 2012
Jack in the Box June 2008 - December 2009
Skills
Customer Service, Microsoft Excel, Microsoft Word, Staff Supervision, Client Billing, PowerPoint, Sales Audit, Data Entry, Telephone Reception, Call Centers, Insurance Claims, Payroll, Inventory
Education
Klein Oak High School 2006 — 2009
High School
Lone Star College
Business Administration and Management, General
Antonnette-Rose Bernardo Antonnette-Rose Bernardo's NCO Group Experience 2008 - 2011
Job Managing Director at ARB Diamond Trading
Industry Electrical/Electronic Manufacturing
Experience
Bright State Limited January 2015 - Present
ARB Diamond Trading, Kft 2014 - Present
IBM 2011 - 2013
NCO Group 2008 - 2011
NCO Group 2007 - 2008
NCO Group 2006 - 2007
Skills
Import/Export, International Trade, Electronics, Food, Medical Equipment, Agricultural Machinery, Organic Products, Dairy Products, Mining, Construction, Heavy Equipment, Equipment Maintenance, Spare Parts, IT Infrastructure..., Food Technology, Food Processing, Food Manufacturing, Manufacturing, Electronics..., trade, Business Development, Frozen Food, Seafood, Electronic Circuit..., Motherboards, Networking, Trading, Electronic Trading, Export-Import, Direct Import, Airport Construction, Trade Shows, Business, Management, Training, Team Leadership, Team Management, Product Development, New Business Development, Customer Service, Customer Satisfaction, Product Marketing, Process Improvement, International Sales, Account Management, Vendor Management, Operations Management, Key Account Management, Change Management, Supply Chain Management
Education
Manuel L. Quezon University 2002 — 2006
Bachelor of Science, Psychology
Bright State Limited January 2015 - Present
ARB Diamond Trading, Kft 2014 - Present
IBM 2011 - 2013
NCO Group 2008 - 2011
NCO Group 2007 - 2008
NCO Group 2006 - 2007
Skills
Import/Export, International Trade, Electronics, Food, Medical Equipment, Agricultural Machinery, Organic Products, Dairy Products, Mining, Construction, Heavy Equipment, Equipment Maintenance, Spare Parts, IT Infrastructure..., Food Technology, Food Processing, Food Manufacturing, Manufacturing, Electronics..., trade, Business Development, Frozen Food, Seafood, Electronic Circuit..., Motherboards, Networking, Trading, Electronic Trading, Export-Import, Direct Import, Airport Construction, Trade Shows, Business, Management, Training, Team Leadership, Team Management, Product Development, New Business Development, Customer Service, Customer Satisfaction, Product Marketing, Process Improvement, International Sales, Account Management, Vendor Management, Operations Management, Key Account Management, Change Management, Supply Chain Management
Education
Manuel L. Quezon University 2002 — 2006
Bachelor of Science, Psychology
Dayami Silva's NCO Group Experience September 2013 - November 2013
Job Office Manager/Executive
Industry Executive Office
Experience
V & P Holdings, LLC July 2014 - Present
NCO Group September 2013 - November 2013
Champions Montessori School January 2013 - August 2013
Silva Construction & Remodeling January 2009 - August 2013
Advance America April 2012 - June 2012
Payless ShoeSource January 2011 - November 2011
Skills
Bilingual-English/Spanis..., Management, Accounts Payable &..., Filing, Organization, Microsoft Office, Microsoft Excel, Travel Arrangements, Event Planning, Time Management, Committed to..., Problem Solving, Accounting, Appointment Scheduling, Invoice Processing, Estimates, Meeting Planning, Scheduling Management, Data Entry, Work Under Minimal..., Social Media, Vocabulary, Project Coordination, Flexibility
Education
Lone Star College System 2010 — 2014
Associate of Science (AS), Clinical/Medical Laboratory Science/Research and Allied Professions, 3.0
South Texas College 2012 — 2012
Associate of Applied Science, Pre-Pharmacy Studies, 2.5
V & P Holdings, LLC July 2014 - Present
NCO Group September 2013 - November 2013
Champions Montessori School January 2013 - August 2013
Silva Construction & Remodeling January 2009 - August 2013
Advance America April 2012 - June 2012
Payless ShoeSource January 2011 - November 2011
Skills
Bilingual-English/Spanis..., Management, Accounts Payable &..., Filing, Organization, Microsoft Office, Microsoft Excel, Travel Arrangements, Event Planning, Time Management, Committed to..., Problem Solving, Accounting, Appointment Scheduling, Invoice Processing, Estimates, Meeting Planning, Scheduling Management, Data Entry, Work Under Minimal..., Social Media, Vocabulary, Project Coordination, Flexibility
Education
Lone Star College System 2010 — 2014
Associate of Science (AS), Clinical/Medical Laboratory Science/Research and Allied Professions, 3.0
South Texas College 2012 — 2012
Associate of Applied Science, Pre-Pharmacy Studies, 2.5
Tony Ingle's NCO Group Experience 2003 - 2004
Job Lead Proposal Analyst at SRA International
Industry Information Technology and Services
Experience
SRA International July 2014 - Present
SRA International November 2008 - June 2014
SRA International September 2007 - November 2008
Constella Group January 2005 - September 2007
NCO Group 2003 - 2004
Synaptis 2002 - 2003
ALLTEL 1997 - 2001
Institute of Global Competitiveness 1995 - 1997
Skills
Strategic Planning, Management Consulting, Training Design, ISD, Succession Management, Facilitation, Cross-cultural training, Performance Management, Performance Improvement, Talent Management, Proposal Writing, Government Proposals, Story Structure, Change Management, Succession Planning, Leadership Development, Workshop Facilitation, Organizational..., Instructional Design, Mentoring, Program Management, Coaching, Leadership, Human Resources, Talent Acquisition, Training, Employee Relations, Executive Coaching, Management, Strategy, Employee Benefits, Business Development, Mergers & Acquisitions, Business Process, Organizational Design, Human Capital, Employee Engagement, Workforce Planning, Career Development, Consulting, Onboarding, Personnel Management, Organizational...
Education
North Carolina State University 1985 — 1994
MS, Management of Textiles
University of Leeds 1990 — 1991
Post Graduate Diploma, World Trade, Textiles
SRA International July 2014 - Present
SRA International November 2008 - June 2014
SRA International September 2007 - November 2008
Constella Group January 2005 - September 2007
NCO Group 2003 - 2004
Synaptis 2002 - 2003
ALLTEL 1997 - 2001
Institute of Global Competitiveness 1995 - 1997
Skills
Strategic Planning, Management Consulting, Training Design, ISD, Succession Management, Facilitation, Cross-cultural training, Performance Management, Performance Improvement, Talent Management, Proposal Writing, Government Proposals, Story Structure, Change Management, Succession Planning, Leadership Development, Workshop Facilitation, Organizational..., Instructional Design, Mentoring, Program Management, Coaching, Leadership, Human Resources, Talent Acquisition, Training, Employee Relations, Executive Coaching, Management, Strategy, Employee Benefits, Business Development, Mergers & Acquisitions, Business Process, Organizational Design, Human Capital, Employee Engagement, Workforce Planning, Career Development, Consulting, Onboarding, Personnel Management, Organizational...
Education
North Carolina State University 1985 — 1994
MS, Management of Textiles
University of Leeds 1990 — 1991
Post Graduate Diploma, World Trade, Textiles
Elizabeth LaMothe Elizabeth LaMothe's NCO Group Experience 1999 - 2004
Job SVP, Technology at iQor
Industry Financial Services
Experience
iQor August 2004 - Present
NCO Group 1999 - 2004
Skills
Outsourcing, Process Improvement, SDLC, Management, Vendor Management, BPO, Business Process..., Call Centers, CRM, Executive Management, Offshoring, Business Analysis
Education
Malone University 2012 — 2015
Master of Arts (M.A.), Organizational Leadership
Montclair State University 1983 — 1987
Bachelor's degree, Computer Science
iQor August 2004 - Present
NCO Group 1999 - 2004
Skills
Outsourcing, Process Improvement, SDLC, Management, Vendor Management, BPO, Business Process..., Call Centers, CRM, Executive Management, Offshoring, Business Analysis
Education
Malone University 2012 — 2015
Master of Arts (M.A.), Organizational Leadership
Montclair State University 1983 — 1987
Bachelor's degree, Computer Science
Andrea Brimmer MBA Andrea Brimmer MBA's NCO Group Experience March 2002 - May 2012
Job MBA Human Resource Management
Industry Human Resources
Experience
Disclosed September 2013 - Present
Albaad USA Inc. September 2012 - December 2012
NCO Customer Management, Inc. January 2007 - May 2012
NCO Group March 2002 - May 2012
Skills
Call Centers, Employee Relations, Benefits Administration, Customer Satisfaction, Customer Service, Training, Recruiting, HR Policies, Onboarding, Coaching, Access, Time Management, Microsoft Excel, Human Resources, Microsoft Office, Team Building, Leadership, Microsoft Word, Management, Interviews, Performance Management, HRIS, Public Speaking, Talent Acquisition, PowerPoint, Leadership Development, Applicant Tracking..., Organizational..., Hiring, Employee Training, Employee Engagement, Employee Benefits, Outlook, Process Improvement, Team Leadership, Strategic Planning, Policy, Personnel Management, New Hire Orientations, Conflict Resolution, Succession Planning, Sourcing, Teamwork, Job Fairs
Education
Strayer University 2014 — 2016
Master of Public Administration (M.P.A.), Public Administration
Strayer University (DC) 2011 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
North Carolina A&T State University
Bachelor of Science (BS), Business Information Technology
Disclosed September 2013 - Present
Albaad USA Inc. September 2012 - December 2012
NCO Customer Management, Inc. January 2007 - May 2012
NCO Group March 2002 - May 2012
Skills
Call Centers, Employee Relations, Benefits Administration, Customer Satisfaction, Customer Service, Training, Recruiting, HR Policies, Onboarding, Coaching, Access, Time Management, Microsoft Excel, Human Resources, Microsoft Office, Team Building, Leadership, Microsoft Word, Management, Interviews, Performance Management, HRIS, Public Speaking, Talent Acquisition, PowerPoint, Leadership Development, Applicant Tracking..., Organizational..., Hiring, Employee Training, Employee Engagement, Employee Benefits, Outlook, Process Improvement, Team Leadership, Strategic Planning, Policy, Personnel Management, New Hire Orientations, Conflict Resolution, Succession Planning, Sourcing, Teamwork, Job Fairs
Education
Strayer University 2014 — 2016
Master of Public Administration (M.P.A.), Public Administration
Strayer University (DC) 2011 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
North Carolina A&T State University
Bachelor of Science (BS), Business Information Technology
Loren Walker Loren Walker's NCO Group Experience October 2010 - January 2012
Job College Student
Industry Writing and Editing
Experience
Lone Star College January 2015 - Present
Sunglass Hut August 2014 - Present
Llewellyn Corp of America September 2013 - July 2014
Brookshire Brothers, Inc. September 2012 - August 2013
NCO Group October 2010 - January 2012
Skills
Software Troubleshooting, Communication, Customer Satisfaction, Management, Process Improvement, Training, Customer Experience, Team Leadership, Troubleshooting, Customer Service, Data Entry, Computer Proficiency, Computer Maintenance, Singing, Musical Theatre, Creative Writing, Proposal Writing, Report Writing, Speech Writing, Leadership, Dance, Computer Hardware..., Call Centers, Strategic Communications
Education
Lone Star College
Associate's Degree, Communication, Sociology, Environmental Science, Current GPA of 3.2
Lone Star College January 2015 - Present
Sunglass Hut August 2014 - Present
Llewellyn Corp of America September 2013 - July 2014
Brookshire Brothers, Inc. September 2012 - August 2013
NCO Group October 2010 - January 2012
Skills
Software Troubleshooting, Communication, Customer Satisfaction, Management, Process Improvement, Training, Customer Experience, Team Leadership, Troubleshooting, Customer Service, Data Entry, Computer Proficiency, Computer Maintenance, Singing, Musical Theatre, Creative Writing, Proposal Writing, Report Writing, Speech Writing, Leadership, Dance, Computer Hardware..., Call Centers, Strategic Communications
Education
Lone Star College
Associate's Degree, Communication, Sociology, Environmental Science, Current GPA of 3.2
Ugochukwu Mgbemena's NCO Group Experience July 2013 - August 2013
Job Nursing Student at PVAMU
Industry Retail
Experience
TJ Maxx June 2015 - Present
NCO Group July 2013 - August 2013
BMC Warehouse July 2012 - August 2012
Dollar General June 2012 - July 2012
iT'Z Family Entertainment March 2010 - April 2012
Education
Prairie View A&M University 2012 — 2016
Bachelor's degree, Nursing
Lamar University 2010 — 2015
Bachelor of Science (B.S.), Pre-Nursing Studies
TJ Maxx June 2015 - Present
NCO Group July 2013 - August 2013
BMC Warehouse July 2012 - August 2012
Dollar General June 2012 - July 2012
iT'Z Family Entertainment March 2010 - April 2012
Education
Prairie View A&M University 2012 — 2016
Bachelor's degree, Nursing
Lamar University 2010 — 2015
Bachelor of Science (B.S.), Pre-Nursing Studies
Katrina Manley Katrina Manley's NCO Group Experience 2005 - 2012
Job Customer Service Supervisor at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services September 2012 - Present
NCO Group 2005 - 2012
Kids Inc - More @ Four Pre-K Program February 2002 - February 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, Training, Escalation, Coaching, Calibration, BPO, Avaya, Leadership, Recruiting, Software Documentation, Aspect, NetOp, NICE Call Recording, Call Centers, eWFM, IEX, Contact Centers
Education
North Carolina Agricultural and Technical State University
APAC Customer Services September 2012 - Present
NCO Group 2005 - 2012
Kids Inc - More @ Four Pre-K Program February 2002 - February 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, Training, Escalation, Coaching, Calibration, BPO, Avaya, Leadership, Recruiting, Software Documentation, Aspect, NetOp, NICE Call Recording, Call Centers, eWFM, IEX, Contact Centers
Education
North Carolina Agricultural and Technical State University
Kieran Layton Kieran Layton's NCO Group Experience July 2010 - August 2011
Job Project Manager, Customer Experience at General Growth Properties
Industry Commercial Real Estate
Experience
General Growth Properties February 2015 - June 2015
NiSource October 2014 - January 2015
NiSource June 2013 - October 2014
NiSource September 2011 - June 2013
NCO Group July 2010 - August 2011
The Pitt News June 2009 - May 2010
Skills
Project Management, Data Analysis, Process Improvement, Customer Service, Microsoft Office, SEO, Access, Visio, Adobe Creative Suite, Adobe Acrobat, AP Style, Customer Experience..., Customer Experience..., Persuasive Writing, Managing Meetings, CAPM, Data Management, Mobile Applications, Mobile Communications, Spreadsheets, Pivot Tables, Training Facilitation, Team Facilitation, Visual Basic, Business Process Mapping, Oracle CRM, Mass Email Marketing, User Acceptance Testing, Customer Journey Mapping, Personal Development, Microsoft Project, UAT Coordination, Training, MS Project, Natural Gas, Brainstorming, Large Group Facilitation, Public Speaking, Business Process..., Social Media, Analysis, CRM, Leadership, Management, Marketing, Microsoft Excel, Strategy, Sales, Business Analysis, Strategic Planning
Education
University of Pittsburgh 2008 — 2010
BA, English Writing
New York University 2006 — 2008
AA, Liberal Arts and Sciences, General Studies and Humanities
General Growth Properties February 2015 - June 2015
NiSource October 2014 - January 2015
NiSource June 2013 - October 2014
NiSource September 2011 - June 2013
NCO Group July 2010 - August 2011
The Pitt News June 2009 - May 2010
Skills
Project Management, Data Analysis, Process Improvement, Customer Service, Microsoft Office, SEO, Access, Visio, Adobe Creative Suite, Adobe Acrobat, AP Style, Customer Experience..., Customer Experience..., Persuasive Writing, Managing Meetings, CAPM, Data Management, Mobile Applications, Mobile Communications, Spreadsheets, Pivot Tables, Training Facilitation, Team Facilitation, Visual Basic, Business Process Mapping, Oracle CRM, Mass Email Marketing, User Acceptance Testing, Customer Journey Mapping, Personal Development, Microsoft Project, UAT Coordination, Training, MS Project, Natural Gas, Brainstorming, Large Group Facilitation, Public Speaking, Business Process..., Social Media, Analysis, CRM, Leadership, Management, Marketing, Microsoft Excel, Strategy, Sales, Business Analysis, Strategic Planning
Education
University of Pittsburgh 2008 — 2010
BA, English Writing
New York University 2006 — 2008
AA, Liberal Arts and Sciences, General Studies and Humanities
Amanda Thorn Amanda Thorn's NCO Group Experience July 2008 - January 2009
Job Student at Missouri Southern State University
Industry Human Resources
Experience
NeoVox Global, LLC March 2014 - September 2014
AT&T Mobility December 2012 - September 2013
Community Employment August 2012 - November 2012
Christopher & Banks May 2011 - November 2011
Lane Bryant July 2006 - September 2009
NCO Group July 2008 - January 2009
Celltron, Inc. June 2005 - July 2008
7th Strret Video October 2003 - January 2005
Catherine's June 2003 - December 2003
Skills
Microsoft Office, Empathy, Customer Service, Research, Communication Skills, Social Listening, Organized with Strong..., Legal Research Skills, Objectivity, Creative Problem Solving, Relationship Oriented, Multi Tasking, Loss Prevention, Client Retention, Planograms, Microsoft Word, PowerPoint, Social Media, Customer Satisfaction, Time Management, Recruiting, Teamwork
Education
Missouri Southern State University 2011 — 2015
Human Resources Management, Human Resources Management/Personnel Administration, General
Missouri Southern State University 2003 — 2015
Business, Minor in Paralegal Studies
NeoVox Global, LLC March 2014 - September 2014
AT&T Mobility December 2012 - September 2013
Community Employment August 2012 - November 2012
Christopher & Banks May 2011 - November 2011
Lane Bryant July 2006 - September 2009
NCO Group July 2008 - January 2009
Celltron, Inc. June 2005 - July 2008
7th Strret Video October 2003 - January 2005
Catherine's June 2003 - December 2003
Skills
Microsoft Office, Empathy, Customer Service, Research, Communication Skills, Social Listening, Organized with Strong..., Legal Research Skills, Objectivity, Creative Problem Solving, Relationship Oriented, Multi Tasking, Loss Prevention, Client Retention, Planograms, Microsoft Word, PowerPoint, Social Media, Customer Satisfaction, Time Management, Recruiting, Teamwork
Education
Missouri Southern State University 2011 — 2015
Human Resources Management, Human Resources Management/Personnel Administration, General
Missouri Southern State University 2003 — 2015
Business, Minor in Paralegal Studies
Jesse Cordova's NCO Group Experience November 2012 - August 2013
Job Account Manager at BrandKC
Industry Marketing and Advertising
Experience
BrandKC May 2015 - Present
Downstream Casino Resort September 2013 - May 2015
NCO Group November 2012 - August 2013
Neosho Daily News, Gatehouse Media January 2011 - September 2012
Downstream Casino & Resort January 2010 - January 2011
1230 the Fan, Zimmer Radio Group September 2007 - November 2009
Skills
Radio Broadcasting, Media Relations, Public Relations, Marketing, News Writing, Sports Writing, InDesign, Public Speaking, Community Outreach, Promotions, Magazine Design, Social Media, QuarkXPress, Podcasting, Adobe Audition, Scott Studios, Photography, Microsoft Office, Website Updating, Non-profit Volunteering, Employee Training, Customer Service, Facebook, Social Media Marketing
Education
Missouri Southern State University 2005 — 2011
Bachelor of Science, Mass Communications
BrandKC May 2015 - Present
Downstream Casino Resort September 2013 - May 2015
NCO Group November 2012 - August 2013
Neosho Daily News, Gatehouse Media January 2011 - September 2012
Downstream Casino & Resort January 2010 - January 2011
1230 the Fan, Zimmer Radio Group September 2007 - November 2009
Skills
Radio Broadcasting, Media Relations, Public Relations, Marketing, News Writing, Sports Writing, InDesign, Public Speaking, Community Outreach, Promotions, Magazine Design, Social Media, QuarkXPress, Podcasting, Adobe Audition, Scott Studios, Photography, Microsoft Office, Website Updating, Non-profit Volunteering, Employee Training, Customer Service, Facebook, Social Media Marketing
Education
Missouri Southern State University 2005 — 2011
Bachelor of Science, Mass Communications
Frankie Gomez Frankie Gomez's NCO Group Experience June 2010 - December 2011
Job Desktop Support Tech
Industry Information Technology and Services
Experience
Global Healthcare Alliance December 2014 - Present
Foster Wheeler August 2014 - November 2014
Hewlett-Packard January 2012 - August 2014
NCO Group June 2010 - December 2011
Skills
Service Delivery, Technical Support, Incident Management, Active Directory, Outsourcing, ITIL, IT Service Management, IT Operations, Troubleshooting, Windows Server, Servers, Call Centers, Process Improvement, Virtualization, VMware, Sla, Cloud Computing, Windows 7, Data Migration, Active Directory..., Desktop Application..., Help Desk Support, TCP/IP protocols, Networking, ProjectWise, SQL Server Management..., Track-It, Information Technology, Microsoft SQL Server, Windows, System Administration, Operating Systems, Access
Education
Lone Star College System 2014 — 2017
Klein High School 2006 — 2010
Global Healthcare Alliance December 2014 - Present
Foster Wheeler August 2014 - November 2014
Hewlett-Packard January 2012 - August 2014
NCO Group June 2010 - December 2011
Skills
Service Delivery, Technical Support, Incident Management, Active Directory, Outsourcing, ITIL, IT Service Management, IT Operations, Troubleshooting, Windows Server, Servers, Call Centers, Process Improvement, Virtualization, VMware, Sla, Cloud Computing, Windows 7, Data Migration, Active Directory..., Desktop Application..., Help Desk Support, TCP/IP protocols, Networking, ProjectWise, SQL Server Management..., Track-It, Information Technology, Microsoft SQL Server, Windows, System Administration, Operating Systems, Access
Education
Lone Star College System 2014 — 2017
Klein High School 2006 — 2010
LaTasha Greenlee Dawson LaTasha Greenlee Dawson's NCO Group Experience 2006 - 2007
Job Health Information Specialist at SoftDev Incorporated
Industry Health, Wellness and Fitness
Experience
SoftDev Incorporated May 2015 - Present
ManpowerGroup October 2011 - January 2015
ManpowerGroup December 2007 - August 2011
NCO Group 2006 - 2007
Skills
Customer Service, Microsoft Excel, Critical Thinking, Organization &..., Teamwork, Community Outreach, Sales, PowerPoint, Problem Solving, Decision Making, Data Analysis, Research, SharePoint, Access, BMC Remedy
Education
North Carolina Central University 1997 — 2002
Bachelor's degree, Political Science
James B. Dudley High School 1994 — 1998
Diploma
SoftDev Incorporated May 2015 - Present
ManpowerGroup October 2011 - January 2015
ManpowerGroup December 2007 - August 2011
NCO Group 2006 - 2007
Skills
Customer Service, Microsoft Excel, Critical Thinking, Organization &..., Teamwork, Community Outreach, Sales, PowerPoint, Problem Solving, Decision Making, Data Analysis, Research, SharePoint, Access, BMC Remedy
Education
North Carolina Central University 1997 — 2002
Bachelor's degree, Political Science
James B. Dudley High School 1994 — 1998
Diploma
Corey Gross Corey Gross's NCO Group Experience February 2013 - July 2013
Job Underwriting Temp at NICO
Industry Information Technology and Services
Experience
CSG International June 2015 - Present
National Indemnity Company September 2013 - May 2015
NCO Group February 2013 - July 2013
Bobbi's Hummus September 2012 - February 2013
JCC St. Louis Day Camp May 2012 - August 2012
Tree of Life Or L'Simcha Congregation September 2011 - May 2012
YMCA Camp Ockanickon, Inc. 2008 - 2008
Skills
Creative Writing, Editing, Public Speaking, Leadership, PowerPoint, Microsoft Excel, Fundraising, Time Management, Microsoft Office, Microsoft Word, Blogging, Childcare, Camp, Teaching, Retail, Data Entry, JavaScript, Programming, Windows Batch, Python, CSS, Java, Web Design, Windows, Social Media
Education
Metropolitan Community College 2014 — 2016
Programming for Database and Web
University of Pittsburgh 2007 — 2012
Bachelor of Arts (B.A.), English Literature and Writing
Lower Moreland High School 2003 — 2007
High School Diploma
CSG International June 2015 - Present
National Indemnity Company September 2013 - May 2015
NCO Group February 2013 - July 2013
Bobbi's Hummus September 2012 - February 2013
JCC St. Louis Day Camp May 2012 - August 2012
Tree of Life Or L'Simcha Congregation September 2011 - May 2012
YMCA Camp Ockanickon, Inc. 2008 - 2008
Skills
Creative Writing, Editing, Public Speaking, Leadership, PowerPoint, Microsoft Excel, Fundraising, Time Management, Microsoft Office, Microsoft Word, Blogging, Childcare, Camp, Teaching, Retail, Data Entry, JavaScript, Programming, Windows Batch, Python, CSS, Java, Web Design, Windows, Social Media
Education
Metropolitan Community College 2014 — 2016
Programming for Database and Web
University of Pittsburgh 2007 — 2012
Bachelor of Arts (B.A.), English Literature and Writing
Lower Moreland High School 2003 — 2007
High School Diploma
zach massey's NCO Group Experience October 2010 - June 2012
Job Quality Analyst at PILR Technology
Industry Outsourcing/Offshoring
Experience
PILR Technology April 2014 - Present
American National Property And Casualty Company October 2013 - April 2014
Indigo Sky Casino June 2012 - October 2013
NCO Group October 2010 - June 2012
Skills
Customer Service, Windows 7, Active Directory, Microsoft Office, Windows Vista, Windows Server, Management, Wireless Networking, Sales, Call Centers, Event Planning, Marketing, Social Media, Software Documentation, Training, Troubleshooting
Education
Missouri State University 2006 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Missouri Southern State University
Associate of Arts (A.A.), General Studies
PILR Technology April 2014 - Present
American National Property And Casualty Company October 2013 - April 2014
Indigo Sky Casino June 2012 - October 2013
NCO Group October 2010 - June 2012
Skills
Customer Service, Windows 7, Active Directory, Microsoft Office, Windows Vista, Windows Server, Management, Wireless Networking, Sales, Call Centers, Event Planning, Marketing, Social Media, Software Documentation, Training, Troubleshooting
Education
Missouri State University 2006 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Missouri Southern State University
Associate of Arts (A.A.), General Studies
Brian Sudbeck's NCO Group Experience September 2008 - December 2009
Job Full Time Security Guard and Computer Consultant / Lead Project Technician
Industry Security and Investigations
Experience
ABM Industries August 2013 - Present
Field Nation March 2003 - Present
NCO Group September 2008 - December 2009
Avalon Security September 2008 - March 2009
Pearson Education April 2008 - May 2008
Wireless Ronin Technologies April 2007 - November 2007
Be The Match operated by National Marrow Donor Program 2006 - 2006
Gateway October 1991 - January 2002
Skills
XP, Linux, Hardware, Windows Vista, Routers, Software, Microsoft Office, Microsoft SQL Server, Social Media, Workstations, Facebook, Computer Hardware, Troubleshooting, Windows 7, Windows, iPad, Macintosh hardware, Macintosh Applications, ECG interpretation, Operating Systems, Databases, System Administration, Software Documentation, Technical Support, Networking, Training, Access, Windows Server, TCP/IP, Laptops, Help Desk Support, OS X, Active Directory, ITIL, Servers, Software Installation, System Deployment, Switches, Information Technology, VMware, Windows XP
Education
NRF Foundation 2012 — 2012
Customer Service Certificate, Customer Service Support/Call Center/Teleservice Operation
The University of South Dakota 2012 — 2012
Health Care Certification, EKG Technician
ElementK Online 2008 — 2011
Information Technology
Benchmark Learning 2007 — 2011
Information Systems
Hensmann Technology
Microsoft Windows Network Administration
National American University
Bachelors, Information Systems
ABM Industries August 2013 - Present
Field Nation March 2003 - Present
NCO Group September 2008 - December 2009
Avalon Security September 2008 - March 2009
Pearson Education April 2008 - May 2008
Wireless Ronin Technologies April 2007 - November 2007
Be The Match operated by National Marrow Donor Program 2006 - 2006
Gateway October 1991 - January 2002
Skills
XP, Linux, Hardware, Windows Vista, Routers, Software, Microsoft Office, Microsoft SQL Server, Social Media, Workstations, Facebook, Computer Hardware, Troubleshooting, Windows 7, Windows, iPad, Macintosh hardware, Macintosh Applications, ECG interpretation, Operating Systems, Databases, System Administration, Software Documentation, Technical Support, Networking, Training, Access, Windows Server, TCP/IP, Laptops, Help Desk Support, OS X, Active Directory, ITIL, Servers, Software Installation, System Deployment, Switches, Information Technology, VMware, Windows XP
Education
NRF Foundation 2012 — 2012
Customer Service Certificate, Customer Service Support/Call Center/Teleservice Operation
The University of South Dakota 2012 — 2012
Health Care Certification, EKG Technician
ElementK Online 2008 — 2011
Information Technology
Benchmark Learning 2007 — 2011
Information Systems
Hensmann Technology
Microsoft Windows Network Administration
National American University
Bachelors, Information Systems
Kosandra Bates Kosandra Bates's NCO Group Experience January 2008 - November 2009
Job Teacher at romper room academy
Industry Education Management
Experience
Romper Room Academy April 2011 - Present
Red Door learning Academy April 2011 - March 2012
City of Houston May 2009 - October 2010
NCO Group January 2008 - November 2009
Education
Lonestar College 2010 — 2014
Bachelor of Arts (BA), Criminal Justice and Corrections
Lamar University 2005 — 2006
Early Childhood Education and Teaching
Romper Room Academy April 2011 - Present
Red Door learning Academy April 2011 - March 2012
City of Houston May 2009 - October 2010
NCO Group January 2008 - November 2009
Education
Lonestar College 2010 — 2014
Bachelor of Arts (BA), Criminal Justice and Corrections
Lamar University 2005 — 2006
Early Childhood Education and Teaching
Darryl Miller Darryl Miller's NCO Group Experience September 2002 - May 2004
Job Team Manager, Ontario Installation & Service Centre of Excellence at Rogers Communications
Industry Telecommunications
Experience
Rogers Communications November 2012 - Present
TELUS April 2012 - July 2012
Shaw Communications May 2004 - January 2011
Wonderlust Productions 2004 - 2009
NCO Group September 2002 - May 2004
Mosaic Sales Solutions June 2001 - September 2002
Office Depot Canada September 1995 - June 2001
Bi-Rite Drugs Ltd. 1988 - 1995
Skills
Team Leadership, Team Building, Coaching, Customer Service, Employee Engagement, Management, Project Management, Social Media, Customer Satisfaction, Call Center, CRM, Call Centers, Customer Experience, Leadership, Change Management, Recruiting, Telecommunications, Strategic Planning, Performance Management, Customer Retention, Event Planning, Mentoring, Technical Operations, Workforce Management, Event Management, Recruitment/Retention, Benefit Administration, Department Budgeting, Business Transformation, Employee Training, Wireless Communications...
Education
Northern Alberta Institute of Technology 2008 — 2008
Certificate in Leadership, Management
University of Regina 1992 — 1996
BA, Sociology
Rogers Communications November 2012 - Present
TELUS April 2012 - July 2012
Shaw Communications May 2004 - January 2011
Wonderlust Productions 2004 - 2009
NCO Group September 2002 - May 2004
Mosaic Sales Solutions June 2001 - September 2002
Office Depot Canada September 1995 - June 2001
Bi-Rite Drugs Ltd. 1988 - 1995
Skills
Team Leadership, Team Building, Coaching, Customer Service, Employee Engagement, Management, Project Management, Social Media, Customer Satisfaction, Call Center, CRM, Call Centers, Customer Experience, Leadership, Change Management, Recruiting, Telecommunications, Strategic Planning, Performance Management, Customer Retention, Event Planning, Mentoring, Technical Operations, Workforce Management, Event Management, Recruitment/Retention, Benefit Administration, Department Budgeting, Business Transformation, Employee Training, Wireless Communications...
Education
Northern Alberta Institute of Technology 2008 — 2008
Certificate in Leadership, Management
University of Regina 1992 — 1996
BA, Sociology
Thomas Hauser Jr Thomas Hauser Jr's NCO Group Experience January 2009 - Present
Job Collections Specialist at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group January 2009 - Present
TeleTech August 2008 - January 2009
Town of Tonawanda September 2004 - August 2008
Skills
Customer Retention, Customer Experience, Cold Calling
Education
Niagara County Community College 2003 — 2005
NCO Group January 2009 - Present
TeleTech August 2008 - January 2009
Town of Tonawanda September 2004 - August 2008
Skills
Customer Retention, Customer Experience, Cold Calling
Education
Niagara County Community College 2003 — 2005
Jay Tolo Jay Tolo's NCO Group Experience May 2003 - June 2011
Job General Manager at ARCOR Laser Services LLC
Industry Electrical/Electronic Manufacturing
Experience
ARCOR Laser Services LLC March 2014 - Present
TAB (The Alternative Board®) Greater Hartford August 2013 - March 2014
Lincoln Waste Solutions, LLC March 2011 - April 2013
NCO Group May 2003 - June 2011
MCI August 1991 - April 2003
Skills
Employee Relations, CRM, Outsourcing, Sales, Management, Call Center, Workforce Management, Human Resources, Call Centers, Strategy, Customer Satisfaction, Business Development, Start-ups, Account Management, Team Building, Sales Operations, Vendor Management, Leadership, Sourcing, Organizational..., P&L Management, Budgets, Operations Management, Customer Experience, Customer Service, Executive Management, Contact Centers, Customer Retention, Process Improvement, Project Management, Strategic Planning, BPO, Sales Management
Education
Northeastern University 1985 — 1990
B.S. Business Administration, Marketing
Northfield Mount Hermon High School 1983 — 1985
College Prep
ARCOR Laser Services LLC March 2014 - Present
TAB (The Alternative Board®) Greater Hartford August 2013 - March 2014
Lincoln Waste Solutions, LLC March 2011 - April 2013
NCO Group May 2003 - June 2011
MCI August 1991 - April 2003
Skills
Employee Relations, CRM, Outsourcing, Sales, Management, Call Center, Workforce Management, Human Resources, Call Centers, Strategy, Customer Satisfaction, Business Development, Start-ups, Account Management, Team Building, Sales Operations, Vendor Management, Leadership, Sourcing, Organizational..., P&L Management, Budgets, Operations Management, Customer Experience, Customer Service, Executive Management, Contact Centers, Customer Retention, Process Improvement, Project Management, Strategic Planning, BPO, Sales Management
Education
Northeastern University 1985 — 1990
B.S. Business Administration, Marketing
Northfield Mount Hermon High School 1983 — 1985
College Prep
James Lawrence James Lawrence's NCO Group Experience 1999 - 2000
Job
Industry Hospital & Health Care
Experience
HealthSpan Solutions® 1999 - Present
Spectrum Oversight Advisors 2004 - 2009
Actaview Corporation 2003 - 2004
NCO Group 1999 - 2000
Medaphis Hospital Services Corporation 1995 - 1999
Southeastern Hospital Supply Corporation 1991 - 1994
Physicians Buying Goup Association - Greenville, SC 1985 - 1990
Shriners Hospitals for Children 1983 - 1985
Hilton Head Regional Medical Center 1981 - 1983
Norton Suburban Hospital, Louisville Ky 1980 - 1981
Skills
Supply Chain Management, Revenue Cycle, Healthcare Management, New Business Development, Sales Management, Marketing Strategy, Materials Management, Healthcare Industry, Entrepreneurship, Startup Consulting, Team Building, Team Leadership, Healthcare Consulting, Start-ups, Hospitals, Healthcare
Education
Limestone College 1984 — 1985
University of South Carolina 1983 — 1984
University of Louisville 1980 — 1981
Fern Creek High School
Diploma
Fork Union Military Academy
Wyatt Institute - Hilton Head Island, SC
Diploma
HealthSpan Solutions® 1999 - Present
Spectrum Oversight Advisors 2004 - 2009
Actaview Corporation 2003 - 2004
NCO Group 1999 - 2000
Medaphis Hospital Services Corporation 1995 - 1999
Southeastern Hospital Supply Corporation 1991 - 1994
Physicians Buying Goup Association - Greenville, SC 1985 - 1990
Shriners Hospitals for Children 1983 - 1985
Hilton Head Regional Medical Center 1981 - 1983
Norton Suburban Hospital, Louisville Ky 1980 - 1981
Skills
Supply Chain Management, Revenue Cycle, Healthcare Management, New Business Development, Sales Management, Marketing Strategy, Materials Management, Healthcare Industry, Entrepreneurship, Startup Consulting, Team Building, Team Leadership, Healthcare Consulting, Start-ups, Hospitals, Healthcare
Education
Limestone College 1984 — 1985
University of South Carolina 1983 — 1984
University of Louisville 1980 — 1981
Fern Creek High School
Diploma
Fork Union Military Academy
Wyatt Institute - Hilton Head Island, SC
Diploma
Kraig Schroth Kraig Schroth's NCO Group Experience February 2008 - May 2008
Job IT Endpoint Manager at Code 42 Software, Inc.
Industry Information Technology and Services
Experience
Code 42 Software, Inc. July 2013 - Present
Life Time Fitness October 2012 - August 2013
Apple Retail November 2011 - October 2012
Apple Retail October 2008 - November 2011
Apple Retail October 2007 - August 2008
NCO Group February 2008 - May 2008
Independent School District January 2001 - January 2003
Skills
Mac, iPhone, OS X, Mac OS, iWork, iLife, Technical Support, iOS, Hardware, Troubleshooting, Customer Service, Mac OS X Server, Computer Hardware, iPad, iPhone Support, Mac OS X, Adobe Creative Suite, Retail, Training, Apple Remote Desktop, Apple Certified, Computer Repair, Technical Training, Social Networking, Apple Certified..., FileMaker, Hardware Support, Windows 7, Networking, Graphic Design, Macintosh hardware, Enterprise Applications, Project Management, Contract Management, International Project..., Mobile Device Management, Endpoint Security, Microsoft Licensing, Procurement, Vendor Management, SSO, ServiceNow, Software Implementation, IT Project...
Education
Luther College 2003 — 2007
Bachelor of Arts (B.A.), Anthropology
Code 42 Software, Inc. July 2013 - Present
Life Time Fitness October 2012 - August 2013
Apple Retail November 2011 - October 2012
Apple Retail October 2008 - November 2011
Apple Retail October 2007 - August 2008
NCO Group February 2008 - May 2008
Independent School District January 2001 - January 2003
Skills
Mac, iPhone, OS X, Mac OS, iWork, iLife, Technical Support, iOS, Hardware, Troubleshooting, Customer Service, Mac OS X Server, Computer Hardware, iPad, iPhone Support, Mac OS X, Adobe Creative Suite, Retail, Training, Apple Remote Desktop, Apple Certified, Computer Repair, Technical Training, Social Networking, Apple Certified..., FileMaker, Hardware Support, Windows 7, Networking, Graphic Design, Macintosh hardware, Enterprise Applications, Project Management, Contract Management, International Project..., Mobile Device Management, Endpoint Security, Microsoft Licensing, Procurement, Vendor Management, SSO, ServiceNow, Software Implementation, IT Project...
Education
Luther College 2003 — 2007
Bachelor of Arts (B.A.), Anthropology
Geoff Moehrke's NCO Group Experience July 2008 - June 2011
Job
Industry Information Technology and Services
Experience
NCO Group July 2008 - June 2011
Key Concepts LLC August 2004 - July 2009
OSI 2002 - 2004
Lakewood Technologies 1999 - 2002
Quad/Graphics 1990 - 1999
Skills
Business Intelligence, Data Warehouse..., Data Warehousing, Healthcare, Databases, ETL, Analytics, Reporting Systems, Data Collection, Process Improvement, Architecture, Healthcare Information..., Master Data Management, Software Development, Data Integration, Integration, Data Mining, Requirements Analysis, Management, Business Analysis, Project Management, Strategy, SDLC, Database Design, Architectures
Education
Marquette University 1984 — 1988
BS
NCO Group July 2008 - June 2011
Key Concepts LLC August 2004 - July 2009
OSI 2002 - 2004
Lakewood Technologies 1999 - 2002
Quad/Graphics 1990 - 1999
Skills
Business Intelligence, Data Warehouse..., Data Warehousing, Healthcare, Databases, ETL, Analytics, Reporting Systems, Data Collection, Process Improvement, Architecture, Healthcare Information..., Master Data Management, Software Development, Data Integration, Integration, Data Mining, Requirements Analysis, Management, Business Analysis, Project Management, Strategy, SDLC, Database Design, Architectures
Education
Marquette University 1984 — 1988
BS
Ken Holton, CFA's NCO Group Experience June 2006 - September 2010
Job EVP Strategy & Analytics at TRAK America
Industry Financial Services
Experience
TRAK America October 2010 - Present
NCO Group June 2006 - September 2010
MBNA 2002 - 2006
MBNA August 2001 - May 2002
Skills
Forecasting, Portfolio Management, Financial Analysis, Credit Risk, Banking, Financial Modeling, Financial Services, Analytics
Education
Saint Joseph's University - Erivan K. Haub School of Business 2009 — 2011
MS, Business Intelligence
Loyola College in Maryland 1997 — 2001
Bachelor of Business Administration (BBA), Economics
TRAK America October 2010 - Present
NCO Group June 2006 - September 2010
MBNA 2002 - 2006
MBNA August 2001 - May 2002
Skills
Forecasting, Portfolio Management, Financial Analysis, Credit Risk, Banking, Financial Modeling, Financial Services, Analytics
Education
Saint Joseph's University - Erivan K. Haub School of Business 2009 — 2011
MS, Business Intelligence
Loyola College in Maryland 1997 — 2001
Bachelor of Business Administration (BBA), Economics
Paul Deconti's NCO Group Experience April 2005 - June 2007
Job IT Manager at KTron America & Premier Pneumatics
Industry Machinery
Experience
K-Tron June 2007 - Present
NCO Group April 2005 - June 2007
Education
La Salle University - School of Business Administration 1992 — 1996
BA, Business Mangement & Information Systems
K-Tron June 2007 - Present
NCO Group April 2005 - June 2007
Education
La Salle University - School of Business Administration 1992 — 1996
BA, Business Mangement & Information Systems
Nichole Jacchino's NCO Group Experience January 2009 - March 2010
Job Master Enrollment Advisor for Northcentral University
Industry Education Management
Experience
Northcentral University June 2013 - Present
Anthem Education Group July 2012 - May 2013
NCO Group January 2009 - March 2010
WNY DDSO September 2007 - December 2008
Calvin's Furniture September 2006 - August 2007
People, Inc March 2002 - June 2006
Skills
Leadership, Microsoft Suites, Management, Time Management, Public Speaking, Customer Service, Higher Education, Interviews, Staff Development, Conflict Resolution, Sales, Typing, Interpersonal..., Admissions, Microsoft Office, Training, Coaching, Student Recruiting, Type 35+ WPM, Excellent Verbal and..., Program Management, Budgets, Team Building, Event Planning, Microsoft Excel, Online Enrollment, Adult Education, Call Centers, Student Counseling, Leadership Development, Enrollment Services, Call Center, SharePoint, Project Planning
Education
Northcentral University 2013 — 2017
Bachelor's Degree, Project Management, 3.9 GPA
Grand Canyon University 2012 — 2013
Bachelors, Communications, 4.0
Bradford Area High School 1994 — 1998
Honors Diploma
Northcentral University June 2013 - Present
Anthem Education Group July 2012 - May 2013
NCO Group January 2009 - March 2010
WNY DDSO September 2007 - December 2008
Calvin's Furniture September 2006 - August 2007
People, Inc March 2002 - June 2006
Skills
Leadership, Microsoft Suites, Management, Time Management, Public Speaking, Customer Service, Higher Education, Interviews, Staff Development, Conflict Resolution, Sales, Typing, Interpersonal..., Admissions, Microsoft Office, Training, Coaching, Student Recruiting, Type 35+ WPM, Excellent Verbal and..., Program Management, Budgets, Team Building, Event Planning, Microsoft Excel, Online Enrollment, Adult Education, Call Centers, Student Counseling, Leadership Development, Enrollment Services, Call Center, SharePoint, Project Planning
Education
Northcentral University 2013 — 2017
Bachelor's Degree, Project Management, 3.9 GPA
Grand Canyon University 2012 — 2013
Bachelors, Communications, 4.0
Bradford Area High School 1994 — 1998
Honors Diploma
David Beardsley's NCO Group Experience January 2000 - April 2008
Job Practice Manager for Otolaryngology at Thomas Jefferson University Hospitals
Industry Telecommunications
Experience
Thomas Jefferson University Hospitals May 2012 - Present
Iron Mountain January 2010 - July 2012
CheapTrips.com June 2008 - November 2009
NCO Group January 2000 - April 2008
RMH Teleservices January 1990 - January 2008
NCO Group July 1995 - October 2000
NCO Group January 1990 - July 1995
Skills
Customer Relations, Process Improvement, Call Center, Customer Service, Performance Improvement, Hiring, Customer Experience, Team Building, Leadership, Recruiting, CRM, Strategy, Salesforce.com, Call Centers, Operations Management, Management, Customer Satisfaction, Customer Retention, Program Management, Telecommunications, Outsourcing, BPO, Strategic Planning, Account Management, Vendor Management, Project Management
Education
La Salle University 1981 — 1985
BS, Management/Marketing
LaSalle University 1981 — 1985
Bachelor of Science, Management/Marketing
Thomas Jefferson University Hospitals May 2012 - Present
Iron Mountain January 2010 - July 2012
CheapTrips.com June 2008 - November 2009
NCO Group January 2000 - April 2008
RMH Teleservices January 1990 - January 2008
NCO Group July 1995 - October 2000
NCO Group January 1990 - July 1995
Skills
Customer Relations, Process Improvement, Call Center, Customer Service, Performance Improvement, Hiring, Customer Experience, Team Building, Leadership, Recruiting, CRM, Strategy, Salesforce.com, Call Centers, Operations Management, Management, Customer Satisfaction, Customer Retention, Program Management, Telecommunications, Outsourcing, BPO, Strategic Planning, Account Management, Vendor Management, Project Management
Education
La Salle University 1981 — 1985
BS, Management/Marketing
LaSalle University 1981 — 1985
Bachelor of Science, Management/Marketing
Monica Capel's NCO Group Experience 2010 - 2011
Job Sales Associate at Cato Fashion
Industry Information Technology and Services
Experience
Cato Fashion June 2009 - Present
NCO Group 2010 - 2011
Graham & Associates June 2008 - March 2010
North Carolina A&T State University August 2006 - May 2008
Education
North Carolina A&T State University 2006 — 2008
Cato Fashion June 2009 - Present
NCO Group 2010 - 2011
Graham & Associates June 2008 - March 2010
North Carolina A&T State University August 2006 - May 2008
Education
North Carolina A&T State University 2006 — 2008
Melissa Lemon's NCO Group Experience August 2000 - November 2011
Job Customer Service Rep for UPS
Industry Telecommunications
Experience
African American Male Initiative February 2012 - June 2012
NCO Group August 2000 - November 2011
Skills
PowerPoint, Excel, Microsoft Office, Data Entry
Education
North Carolina Agricultural and Technical State University 1997 — 2000
Masters of Science, Counselor Education
JOHNSON C SMITH UNIV 1985 — 1989
BA, URBAN STUDIES
African American Male Initiative February 2012 - June 2012
NCO Group August 2000 - November 2011
Skills
PowerPoint, Excel, Microsoft Office, Data Entry
Education
North Carolina Agricultural and Technical State University 1997 — 2000
Masters of Science, Counselor Education
JOHNSON C SMITH UNIV 1985 — 1989
BA, URBAN STUDIES
Diane (Schantz) Bradshaw's NCO Group Experience 2002 - 2004
Job Financial Services Professional
Industry Insurance
Experience
MassMutual Piedmont Triad December 2014 - Present
Insteel Industries, Inc December 2004 - April 2014
RMH 2002 - 2004
NCO Group 2002 - 2004
RMH Teleservices (Now a part of NCO Group) 2001 - 2004
Deluxe Financial Services 1997 - 2000
Deluxe Corporation August 1979 - June 1999
Skills
Employee Relations, Performance Management, Talent Acquisition, Employment Law, Organizational..., Onboarding, Interviewing, HR Policies, Leadership Development, FMLA, HR Strategy, Coaching, Conflict Resolution, Change Management, Policy, Performance Appraisal, Union Avoidance, Hiring, Compliance, Recruitment/Retention, Team Building, EEO, Resume Writing, Problem Solving, Sourcing, Interviews, Personnel Management, Talent Management, Workforce Planning, Human Resources, Labor Relations, Succession Planning, New Hire Orientations, Employee Benefits, Recruiting, Benefits Administration, Employee Engagement, Training, Management, Leadership, Employee Training
Education
Miami University 1973 — 1977
BS, International Diplomacy
Shaker Heights High
MassMutual Piedmont Triad December 2014 - Present
Insteel Industries, Inc December 2004 - April 2014
RMH 2002 - 2004
NCO Group 2002 - 2004
RMH Teleservices (Now a part of NCO Group) 2001 - 2004
Deluxe Financial Services 1997 - 2000
Deluxe Corporation August 1979 - June 1999
Skills
Employee Relations, Performance Management, Talent Acquisition, Employment Law, Organizational..., Onboarding, Interviewing, HR Policies, Leadership Development, FMLA, HR Strategy, Coaching, Conflict Resolution, Change Management, Policy, Performance Appraisal, Union Avoidance, Hiring, Compliance, Recruitment/Retention, Team Building, EEO, Resume Writing, Problem Solving, Sourcing, Interviews, Personnel Management, Talent Management, Workforce Planning, Human Resources, Labor Relations, Succession Planning, New Hire Orientations, Employee Benefits, Recruiting, Benefits Administration, Employee Engagement, Training, Management, Leadership, Employee Training
Education
Miami University 1973 — 1977
BS, International Diplomacy
Shaker Heights High
Ann Wallner Edwards's NCO Group Experience February 2008 - August 2009
Job IT Business Analyst at Bayer
Industry Pharmaceuticals
Experience
Bayer January 2013 - Present
Teva Pharmaceuticals March 2011 - January 2013
The White Paladin Group, Inc. September 2010 - March 2011
NCO Group February 2008 - August 2009
JPMorgan Chase July 2003 - February 2008
Euronet Worldwide June 2002 - July 2003
Information Systems Consulting Corporation February 2001 - February 2002
Black & Veatch March 2000 - February 2001
Skills
Computer System..., Technical Writing, Project Management, Quality Assurance, FDA GMP, 21 CFR Part 11, Auditing, Testing, SOP Development, Software Configuration..., Change Management, Training, Change Control, Quality Systems
Education
Missouri Western State University 1989 — 1999
B.A., English/Technical Communication
Missouri Western State University 1989 — 1999
B.A. in English/Technical Communication, English/Technical Communication
Bayer January 2013 - Present
Teva Pharmaceuticals March 2011 - January 2013
The White Paladin Group, Inc. September 2010 - March 2011
NCO Group February 2008 - August 2009
JPMorgan Chase July 2003 - February 2008
Euronet Worldwide June 2002 - July 2003
Information Systems Consulting Corporation February 2001 - February 2002
Black & Veatch March 2000 - February 2001
Skills
Computer System..., Technical Writing, Project Management, Quality Assurance, FDA GMP, 21 CFR Part 11, Auditing, Testing, SOP Development, Software Configuration..., Change Management, Training, Change Control, Quality Systems
Education
Missouri Western State University 1989 — 1999
B.A., English/Technical Communication
Missouri Western State University 1989 — 1999
B.A. in English/Technical Communication, English/Technical Communication
Josh Albin's NCO Group Experience September 2003 - Present
Job Senior Programmer / Analyst at NCO Group
Industry Banking
Experience
NCO Group September 2003 - Present
Commerce Bank August 2012 - May 2014
health connections llc June 2002 - September 2003
Skills
Microsoft SQL Server, .NET, SQL, C#, ASP.NET, SDLC, T-SQL, VB.NET, Visual Studio, XML, Software Project..., Agile Methodologies
Education
Missouri Western State University 1998 — 2002
BS, Computer Science
NCO Group September 2003 - Present
Commerce Bank August 2012 - May 2014
health connections llc June 2002 - September 2003
Skills
Microsoft SQL Server, .NET, SQL, C#, ASP.NET, SDLC, T-SQL, VB.NET, Visual Studio, XML, Software Project..., Agile Methodologies
Education
Missouri Western State University 1998 — 2002
BS, Computer Science
Gary Tomasetti's NCO Group Experience July 1996 - July 1999
Job Director at NCO Financial System
Industry Information Technology and Services
Experience
NCO Financial Systems July 2006 - Present
NCO Financial Systems July 1999 - July 2003
NCO Group July 1996 - July 1999
US Navy January 1984 - January 1988
Skills
Technical Management, Software Implementation, Disaster Recovery, System Deployment, Help Desk Support, Vendor Management, IT Management, Active Directory, Group Policy, IT Service Management, Process Improvement, Computer Hardware, Call Center, VPN, System Administration, VMware, XP, Troubleshooting, Software Documentation, Virtualization, Call Centers, Leadership, BPO, Technical Support, Outsourcing, Networking, ITIL, Customer Satisfaction, Cisco Technologies, Incident Management, Information Technology, Management, Change Management, Service Management, IT Operations, Infrastructure, Service Delivery, Microsoft Technologies, Executive Management, Hardware, Computer Security, Security, IT Strategy, Sla, Business Continuity, Workforce Management, Data Center, Offshoring, IT Outsourcing
Education
Montgomery County Community College 2009 — 2010
Pennwood High 1979 — 1984
High School Education
NCO Financial Systems July 2006 - Present
NCO Financial Systems July 1999 - July 2003
NCO Group July 1996 - July 1999
US Navy January 1984 - January 1988
Skills
Technical Management, Software Implementation, Disaster Recovery, System Deployment, Help Desk Support, Vendor Management, IT Management, Active Directory, Group Policy, IT Service Management, Process Improvement, Computer Hardware, Call Center, VPN, System Administration, VMware, XP, Troubleshooting, Software Documentation, Virtualization, Call Centers, Leadership, BPO, Technical Support, Outsourcing, Networking, ITIL, Customer Satisfaction, Cisco Technologies, Incident Management, Information Technology, Management, Change Management, Service Management, IT Operations, Infrastructure, Service Delivery, Microsoft Technologies, Executive Management, Hardware, Computer Security, Security, IT Strategy, Sla, Business Continuity, Workforce Management, Data Center, Offshoring, IT Outsourcing
Education
Montgomery County Community College 2009 — 2010
Pennwood High 1979 — 1984
High School Education
Frances Qiu's NCO Group Experience August 2008 - Present
Job Technical Support Specialist at NCO Group
Industry Information Technology and Services
Experience
NCO Group August 2008 - Present
Welcome Networks Inc. May 2008 - June 2008
Mckesson Medical Imaging Group February 2008 - April 2008
The Industrial and Commercial Bank August 1990 - March 2006
Skills
Cisco, Active Directory, DNS, Linux, Wireless, Troubleshooting, Windows Server 2003, Hardware, TCP/IP, DHCP, Network Administration, Routers, XP, Network Security, Operating Systems, Windows, Antivirus, Desktop Support, Software Installation, Computer Hardware, Laptops, VMware, CCNA, Disaster Recovery, Unix, System Administration, Call Center, Printers, SQL, VPN, Lotus Notes, SQL Server, Servers, Wireless Networking, Security, Networking, A+ Certified, Windows 7, CompTIA A+, Windows Server
Education
British Columbia Institute of Technology & The University of British Columbia 2007 — 2008
Network Administration and Security Professional Program
Liaoning University 1986 — 1990
Bachelor of Science (B.Sc.), Computer Science
NCO Group August 2008 - Present
Welcome Networks Inc. May 2008 - June 2008
Mckesson Medical Imaging Group February 2008 - April 2008
The Industrial and Commercial Bank August 1990 - March 2006
Skills
Cisco, Active Directory, DNS, Linux, Wireless, Troubleshooting, Windows Server 2003, Hardware, TCP/IP, DHCP, Network Administration, Routers, XP, Network Security, Operating Systems, Windows, Antivirus, Desktop Support, Software Installation, Computer Hardware, Laptops, VMware, CCNA, Disaster Recovery, Unix, System Administration, Call Center, Printers, SQL, VPN, Lotus Notes, SQL Server, Servers, Wireless Networking, Security, Networking, A+ Certified, Windows 7, CompTIA A+, Windows Server
Education
British Columbia Institute of Technology & The University of British Columbia 2007 — 2008
Network Administration and Security Professional Program
Liaoning University 1986 — 1990
Bachelor of Science (B.Sc.), Computer Science
Jeff Buettler, MIS's NCO Group Experience October 1998 - October 2006
Job Director of IT at Twin Valley School District
Industry Information Technology and Services
Experience
Twin Valley School District 2015 - Present
Owen J. Roberts School District October 2006 - Present
NCO Group October 1998 - October 2006
Insurance Planning Assoc. December 1995 - September 2006
Skills
ITIL, Microsoft Office, Access, Administration, Leadership, Troubleshooting, Process Improvement, Research, Vendor Management, Microsoft Excel, Disaster Recovery, Database Admin, Public Speaking, Microsoft Word, Telecommunications, VPN, Data Analysis, Cloud Computing, Visio, Crystal Reports, Virtualization, XP, System Administration, Software Documentation, Windows XP, Project Management, Curriculum Design, Educational Leadership, Staff Development, Teacher Training, Instructional Technology
Education
University of Phoenix 2005 — 2008
MIS, Information Systems
Marywood University 1991 — 1995
BA, Communications
Twin Valley School District 2015 - Present
Owen J. Roberts School District October 2006 - Present
NCO Group October 1998 - October 2006
Insurance Planning Assoc. December 1995 - September 2006
Skills
ITIL, Microsoft Office, Access, Administration, Leadership, Troubleshooting, Process Improvement, Research, Vendor Management, Microsoft Excel, Disaster Recovery, Database Admin, Public Speaking, Microsoft Word, Telecommunications, VPN, Data Analysis, Cloud Computing, Visio, Crystal Reports, Virtualization, XP, System Administration, Software Documentation, Windows XP, Project Management, Curriculum Design, Educational Leadership, Staff Development, Teacher Training, Instructional Technology
Education
University of Phoenix 2005 — 2008
MIS, Information Systems
Marywood University 1991 — 1995
BA, Communications
Craig Busskohl's NCO Group Experience November 2007 - September 2008
Job Saving Families one at a time
Industry Insurance
Experience
NCO Group November 2007 - September 2008
Education
Morningside College 1979 — 1982
NCO Group November 2007 - September 2008
Education
Morningside College 1979 — 1982
Cathy Gazzola's NCO Group Experience July 2014 - Present
Job Customer Service Representative at NCO Group
Industry Telecommunications
Experience
NCO Group July 2014 - Present
Circles September 2009 - July 2014
Education
McMaster University 1981 — 1985
NCO Group July 2014 - Present
Circles September 2009 - July 2014
Education
McMaster University 1981 — 1985
Rudolph Davis Jr's NCO Group Experience June 2008 - Present
Job Fraud Early Detection Agent at NCO Group
Industry Accounting
Experience
NCO Group June 2008 - Present
Kmart March 2008 - July 2008
Education
Norfolk State University 2006 — 2011
Accounting
NCO Group June 2008 - Present
Kmart March 2008 - July 2008
Education
Norfolk State University 2006 — 2011
Accounting
Christopher Trottier's NCO Group Experience June 2006 - February 2008
Job Strategist, Alternative Revenue at Hootsuite Media Inc.
Industry Internet
Experience
Hootsuite Media Inc. June 2014 - Present
Hootsuite January 2010 - June 2014
Invoke Media February 2009 - January 2010
NCO Group June 2006 - February 2008
Payless ShoeSource July 2005 - June 2006
StampBroker.com June 2004 - May 2005
Skills
Editing, Writing, Blogging, Social Networking, Social Media Marketing, Microblogging, Content Management, Social Bookmarking, Mobile Media, Social Media, Copywriting, Copy Editing, Public Relations, Facebook, Online Marketing, Proofreading, Press Releases, Stories, Creative Writing, Public Speaking, Editorial, Twitter, Web Analytics, SEO, Content Strategy, Marketing, Social Media Strategist, WordPress, Hootsuite, Journalism, SMO, Social Media Measurement, Google Analytics, Blogger
Education
Kwantlen University College 2003 — 2003
General Studies
North Delta Senior Secondary 1998 — 2000
High School Diploma
Hootsuite Media Inc. June 2014 - Present
Hootsuite January 2010 - June 2014
Invoke Media February 2009 - January 2010
NCO Group June 2006 - February 2008
Payless ShoeSource July 2005 - June 2006
StampBroker.com June 2004 - May 2005
Skills
Editing, Writing, Blogging, Social Networking, Social Media Marketing, Microblogging, Content Management, Social Bookmarking, Mobile Media, Social Media, Copywriting, Copy Editing, Public Relations, Facebook, Online Marketing, Proofreading, Press Releases, Stories, Creative Writing, Public Speaking, Editorial, Twitter, Web Analytics, SEO, Content Strategy, Marketing, Social Media Strategist, WordPress, Hootsuite, Journalism, SMO, Social Media Measurement, Google Analytics, Blogger
Education
Kwantlen University College 2003 — 2003
General Studies
North Delta Senior Secondary 1998 — 2000
High School Diploma
Mark Sparks's NCO Group Experience February 1996 - Present
Job medical accounts consultant
Industry Computer Software
Experience
NCO Group February 1996 - Present
Education
Miami University 1982 — 1986
ba, History/Zoology w/Lit/Creative Writing
NCO Group February 1996 - Present
Education
Miami University 1982 — 1986
ba, History/Zoology w/Lit/Creative Writing
Tousha Henderson's NCO Group Experience May 2007 - November 2008
Job Tax preparer at Jackson Hewitt
Industry Accounting
Experience
Jackson Hewitt January 2009 - Present
NCO Group May 2007 - November 2008
Education
Milwaukee Area Technical College 2006 — 2009
Associate, Accounting
Jackson Hewitt January 2009 - Present
NCO Group May 2007 - November 2008
Education
Milwaukee Area Technical College 2006 — 2009
Associate, Accounting
Satinder Bhui's NCO Group Experience May 2007 - July 2009
Job Customer Service Rep at Pfirst Pharma
Industry Outsourcing/Offshoring
Experience
Pfirst Pharma February 2010 - Present
NCO Group May 2007 - July 2009
NCO Group May 2007 - October 2008
Skills
BPO, Call Centers, Workforce Management, Contact Centers, COPC, Quality Assurance, Transition Management, Customer Experience, Outsourcing, Call Center Development, Sla, Process Excellence
Education
Mahatma Jyotiba Phule (MJP) Rohilkhand University 1987 — 1988
Bachelor's degree, Education
Mahatma Jyotiba Phule (MJP) Rohilkhand University 1984 — 1986
Master of Arts (MA), English Language and Literature, General
Pfirst Pharma February 2010 - Present
NCO Group May 2007 - July 2009
NCO Group May 2007 - October 2008
Skills
BPO, Call Centers, Workforce Management, Contact Centers, COPC, Quality Assurance, Transition Management, Customer Experience, Outsourcing, Call Center Development, Sla, Process Excellence
Education
Mahatma Jyotiba Phule (MJP) Rohilkhand University 1987 — 1988
Bachelor's degree, Education
Mahatma Jyotiba Phule (MJP) Rohilkhand University 1984 — 1986
Master of Arts (MA), English Language and Literature, General
Bill Lynn, CPA's NCO Group Experience November 2007 - September 2008
Job Independent Accounting Consultant
Industry Oil & Energy
Experience
Various Energy Companies May 2010 - Present
Calpine September 2008 - November 2009
NCO Group November 2007 - September 2008
NRG Energy December 2004 - November 2007
Cavalier Telephone February 2003 - November 2004
RCN December 1999 - February 2003
Verizon May 1998 - December 1999
Verizon February 1995 - May 1998
Ernst & Young August 1993 - January 1995
Education
Villanova University 1999 — 2002
MBA, Finance
La Salle University 1983 — 1988
Bachelor of Science, Accounting
Various Energy Companies May 2010 - Present
Calpine September 2008 - November 2009
NCO Group November 2007 - September 2008
NRG Energy December 2004 - November 2007
Cavalier Telephone February 2003 - November 2004
RCN December 1999 - February 2003
Verizon May 1998 - December 1999
Verizon February 1995 - May 1998
Ernst & Young August 1993 - January 1995
Education
Villanova University 1999 — 2002
MBA, Finance
La Salle University 1983 — 1988
Bachelor of Science, Accounting
Connie Avntbaby's NCO Group Experience March 2008 - April 2010
Job Customer Service Specialist I at AT&T
Industry Outsourcing/Offshoring
Experience
AT&T January 2012 - Present
Bojangles' Restaurants, Inc. February 2010 - October 2010
NCO Group March 2008 - April 2010
Skills
Customer Satisfaction, Data Entry, Cashiering, Cash Handling Experience, Time Management, Microsoft Office, Microsoft Excel, Outlook, Teamwork, PowerPoint, Clerical Skills, Sales, Fax, Filing, Inventory Management, Clerical Work
Education
Livingstone College 2003 — 2004
T.W. Andrews High School 1999 — 2003
High School Diploma
AT&T January 2012 - Present
Bojangles' Restaurants, Inc. February 2010 - October 2010
NCO Group March 2008 - April 2010
Skills
Customer Satisfaction, Data Entry, Cashiering, Cash Handling Experience, Time Management, Microsoft Office, Microsoft Excel, Outlook, Teamwork, PowerPoint, Clerical Skills, Sales, Fax, Filing, Inventory Management, Clerical Work
Education
Livingstone College 2003 — 2004
T.W. Andrews High School 1999 — 2003
High School Diploma
Jennifer Schuh's NCO Group Experience November 2012 - March 2014
Job Industry Marketing Specialist at GS1 US
Industry Information Technology and Services
Experience
GS1 US March 2014 - Present
NCO Group November 2012 - March 2014
JBT Corporation November 2011 - September 2012
KEMA June 2010 - November 2011
Johns Hopkins University September 2007 - June 2010
Skills
Microsoft Excel, Microsoft Office, Customer Service, Event Planning, Project Management, Marketing Communications, Marketing, Budgets, Event Management
Education
La Salle University 2011 — 2013
Master of Business Administration (MBA), General Business
Towson University 2003 — 2006
Bachelor of Science, Mass Communications - Advertising and Public Relations
GS1 US March 2014 - Present
NCO Group November 2012 - March 2014
JBT Corporation November 2011 - September 2012
KEMA June 2010 - November 2011
Johns Hopkins University September 2007 - June 2010
Skills
Microsoft Excel, Microsoft Office, Customer Service, Event Planning, Project Management, Marketing Communications, Marketing, Budgets, Event Management
Education
La Salle University 2011 — 2013
Master of Business Administration (MBA), General Business
Towson University 2003 — 2006
Bachelor of Science, Mass Communications - Advertising and Public Relations
Marcus Crutchfield's NCO Group Experience June 2010 - December 2011
Job Network Operations Specialist at AT&T Mobility Center
Industry Computer Hardware
Experience
AT&T April 2014 - Present
Capgemini December 2011 - Present
NCO Group June 2010 - December 2011
XMG Online May 2008 - September 2008
Skills
Quality Center 10.0, Quality Assurance, Microsoft Windows, Visio, Troubleshooting, Testing, Technical Support, Integration, Teamwork, SDLC, PowerPoint, Microsoft SQL Server, Requirements Analysis, Business Analysis, Oracle, Databases, Automation, Software Quality..., Project Management, Test Planning, Data Analysis, Java, SharePoint, SQL, Management, ITIL, Quality Center, Software Documentation, Training, Windows, Leadership, Unix
Education
North Carolina Agricultural and Technical State University 2005 — 2009
Science, Electronics & Computer Technology
North Carolina Agricultural and Technical State University 2005 — 2009
Bachelor of Science, Electronics and Computer Information Technology
Bartlett-Yancey Senior High School 2001 — 2005
High School Diploma Obtained
AT&T April 2014 - Present
Capgemini December 2011 - Present
NCO Group June 2010 - December 2011
XMG Online May 2008 - September 2008
Skills
Quality Center 10.0, Quality Assurance, Microsoft Windows, Visio, Troubleshooting, Testing, Technical Support, Integration, Teamwork, SDLC, PowerPoint, Microsoft SQL Server, Requirements Analysis, Business Analysis, Oracle, Databases, Automation, Software Quality..., Project Management, Test Planning, Data Analysis, Java, SharePoint, SQL, Management, ITIL, Quality Center, Software Documentation, Training, Windows, Leadership, Unix
Education
North Carolina Agricultural and Technical State University 2005 — 2009
Science, Electronics & Computer Technology
North Carolina Agricultural and Technical State University 2005 — 2009
Bachelor of Science, Electronics and Computer Information Technology
Bartlett-Yancey Senior High School 2001 — 2005
High School Diploma Obtained
Santana Speas's NCO Group Experience August 2010 - Present
Job Technical Support Agent at NCO Group
Industry Telecommunications
Experience
NCO Group August 2010 - Present
Nine West Group August 2009 - April 2012
Dillards October 2009 - August 2010
North Carolina A&T State University January 2009 - July 2009
Maui Wowi Hawaiian Coffees and Smoothies June 2007 - July 2009
Dollar General July 2007 - August 2008
McDonald's Corporation February 2003 - August 2006
Skills
Customer Service, Team Leadership, Leadership, Shoes, Fragrance, Telecommunications, Technology, Microsoft Office, Microsoft Word, Customer Experience, Customer Satisfaction, Web Applications, API, Sales Management, Sales
Education
North Carolina A&T State University 2006 — 2010
Bachelor's degree, Psychology
NCO Group August 2010 - Present
Nine West Group August 2009 - April 2012
Dillards October 2009 - August 2010
North Carolina A&T State University January 2009 - July 2009
Maui Wowi Hawaiian Coffees and Smoothies June 2007 - July 2009
Dollar General July 2007 - August 2008
McDonald's Corporation February 2003 - August 2006
Skills
Customer Service, Team Leadership, Leadership, Shoes, Fragrance, Telecommunications, Technology, Microsoft Office, Microsoft Word, Customer Experience, Customer Satisfaction, Web Applications, API, Sales Management, Sales
Education
North Carolina A&T State University 2006 — 2010
Bachelor's degree, Psychology
Yolonda C. Harris's NCO Group Experience October 2007 - November 2008
Job Mortgage Customer Service Representative
Industry Banking
Experience
Bank of America November 2010 - Present
Mega Force Staffing Group April 2009 - October 2010
NCO Group October 2007 - November 2008
Skills
Microsoft Excel, PowerPoint, Customer Service, Food Preparation, Microsoft Office, Cooking, Food, Microsoft Word, Food Service, Restaurants, Invoicing, Data Entry, Payroll
Education
North Carolina A&T State University 2002 — 2007
Bachelor of Science (B.S.), Communication, Journalism, and Related Programs
Bank of America November 2010 - Present
Mega Force Staffing Group April 2009 - October 2010
NCO Group October 2007 - November 2008
Skills
Microsoft Excel, PowerPoint, Customer Service, Food Preparation, Microsoft Office, Cooking, Food, Microsoft Word, Food Service, Restaurants, Invoicing, Data Entry, Payroll
Education
North Carolina A&T State University 2002 — 2007
Bachelor of Science (B.S.), Communication, Journalism, and Related Programs
Jeanette Wingert's NCO Group Experience November 2004 - June 2005
Job Program Coordinator of Athletics and Recreation at Harrisburg Area Community College
Industry Higher Education
Experience
Harrisburg Area Community College January 2012 - Present
West Texas A&M University April 2008 - January 2012
Sports Medicince Associates August 2006 - December 2007
Spectrum Health Clubs July 2005 - November 2007
NCO Group November 2004 - June 2005
Mt. Pleasant ISD July 2002 - July 2004
Education
West Texas A&M University 2007 — 2009
M.S., Interdisciplinary Studies
McMurry University 1997 — 2001
B.S., Sports and Exercise Science
Harrisburg Area Community College January 2012 - Present
West Texas A&M University April 2008 - January 2012
Sports Medicince Associates August 2006 - December 2007
Spectrum Health Clubs July 2005 - November 2007
NCO Group November 2004 - June 2005
Mt. Pleasant ISD July 2002 - July 2004
Education
West Texas A&M University 2007 — 2009
M.S., Interdisciplinary Studies
McMurry University 1997 — 2001
B.S., Sports and Exercise Science
Nicole Carlson's NCO Group Experience June 2011 - January 2012
Job Employer Installation Specialist at UnitedHealth Group
Industry Human Resources
Experience
UnitedHealth Group March 2014 - Present
Employer Solutions Group January 2012 - October 2013
NCO Group June 2011 - January 2012
NCO Group April 2010 - May 2011
Best Buy March 2008 - March 2010
Skills
BPO, Organizational..., Recruiting, Performance Management, Training, Process Improvement, Coaching, Team Building, Team Leadership, Leadership, Customer Service, Employee Relations, Employee Engagement, Customer Satisfaction, Microsoft Office
Education
St Cloud Technical and Community College 2007 — 2008
Associate in Applied Science, Advertising Communication/Design and Photography
Minneapolis Community and Technical College
General Transfer Curriculum
UnitedHealth Group March 2014 - Present
Employer Solutions Group January 2012 - October 2013
NCO Group June 2011 - January 2012
NCO Group April 2010 - May 2011
Best Buy March 2008 - March 2010
Skills
BPO, Organizational..., Recruiting, Performance Management, Training, Process Improvement, Coaching, Team Building, Team Leadership, Leadership, Customer Service, Employee Relations, Employee Engagement, Customer Satisfaction, Microsoft Office
Education
St Cloud Technical and Community College 2007 — 2008
Associate in Applied Science, Advertising Communication/Design and Photography
Minneapolis Community and Technical College
General Transfer Curriculum
Justine Mathews's NCO Group Experience 1998 - 2000
Job Vice President, Business Development
Industry Information Technology and Services
Experience
Convergent Revenue Cycle Managment, Inc. September 2010 - Present
Beacon Analytics, LLC September 2008 - June 2010
TranUnion 2007 - 2008
ADSResponse Corp 2005 - 2008
Argent Healthcare Financial Services/MedAssit 2000 - July 2006
MedAssist 2004 - 2005
NCO Group 1998 - 2000
HCA 1997 - 1999
Health Management Associates, Inc. 1995 - 1997
Skills
Revenue Cycle Management, Healthcare Consulting, Revenue Cycle, Healthcare Information..., Healthcare, Healthcare Management, Patient Access, Medicaid Eligibility, Process Reengineering, Hospitals, Medicaid, Accounts Receivable, Managed Care, Medicare, Business Development, Physicians, Healthcare Industry, Management, Team Building, Contract Negotiation, Healthcare Reimbursement, Strategic Planning, HIPAA, Business Process..., Executive Management, Process Improvement, EHR
Education
La Salle University 1994 — 1996
Business
Convergent Revenue Cycle Managment, Inc. September 2010 - Present
Beacon Analytics, LLC September 2008 - June 2010
TranUnion 2007 - 2008
ADSResponse Corp 2005 - 2008
Argent Healthcare Financial Services/MedAssit 2000 - July 2006
MedAssist 2004 - 2005
NCO Group 1998 - 2000
HCA 1997 - 1999
Health Management Associates, Inc. 1995 - 1997
Skills
Revenue Cycle Management, Healthcare Consulting, Revenue Cycle, Healthcare Information..., Healthcare, Healthcare Management, Patient Access, Medicaid Eligibility, Process Reengineering, Hospitals, Medicaid, Accounts Receivable, Managed Care, Medicare, Business Development, Physicians, Healthcare Industry, Management, Team Building, Contract Negotiation, Healthcare Reimbursement, Strategic Planning, HIPAA, Business Process..., Executive Management, Process Improvement, EHR
Education
La Salle University 1994 — 1996
Business
Damaris Leon's NCO Group Experience May 2009 - July 2010
Job Financial Counselor at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group May 2009 - July 2010
Education
Monroe College 2001 — 2003
Associates, HIM
NCO Group May 2009 - July 2010
Education
Monroe College 2001 — 2003
Associates, HIM
Carole Lane's NCO Group Experience October 2004 - September 2012
Job Patient Account Rep at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group October 2004 - September 2012
Comcast April 1994 - January 2003
Emory Clinic August 1990 - January 1992
Skills
Call Centers, Telephone Skills, HIPAA, Medical Coding, Spreadsheets, Fax, Medical Terminology, Teamwork, Medicare, Team Leadership, Microsoft Word, Medical Billing, Call Center, Data Entry, 10 Key, Customer Service, Customer Satisfaction, Accounts Receivable, Invoicing, Healthcare, Medicaid
Education
Le Cordon Bleu 2013 — 2013
Certificate, Culinary Arts
Middle Tennessee State University 1995 — 1997
English, Early Childhood Edu
NCO Group October 2004 - September 2012
Comcast April 1994 - January 2003
Emory Clinic August 1990 - January 1992
Skills
Call Centers, Telephone Skills, HIPAA, Medical Coding, Spreadsheets, Fax, Medical Terminology, Teamwork, Medicare, Team Leadership, Microsoft Word, Medical Billing, Call Center, Data Entry, 10 Key, Customer Service, Customer Satisfaction, Accounts Receivable, Invoicing, Healthcare, Medicaid
Education
Le Cordon Bleu 2013 — 2013
Certificate, Culinary Arts
Middle Tennessee State University 1995 — 1997
English, Early Childhood Edu
Mahad Insaniye's NCO Group Experience May 2002 - November 2008
Job Operations Manager IncBoost Division of Boost Marketing Initiatives
Industry
Experience
IncBoost - Division of Boost Marketing Initiatives October 2013 - Present
Princess Marageret Secondary School - Surrey District # 36 May 2010 - Present
SOMCOMBC January 2013 - January 2014
Pareto February 2011 - May 2013
NCO Group May 2002 - November 2008
Khalsa Travel & Tours January 1993 - June 1996
Skills
Strategic Planning, Leadership, Negotiation, Business Development, Recruiting, Call Center Development, Sales, Operations Management, Project Management, Management, Project Planning, Performance Management, Program Management, Employee Training, Computers, Call Centers, Marketing, Sales&Marketing, Call center start-up, Customer Service, Outsourcing
Education
Canadian Red Cross 2013 — 2013
Certification in First Aid Level 1
Kwantlen Polytechnic University 2010 — 2012
Business Adminstration Diploma
Corporate Leadership 2008 — 2008
Leadership Development
Compu College 1999 — 2000
Diploma, Windows NT Network Administration
IncBoost - Division of Boost Marketing Initiatives October 2013 - Present
Princess Marageret Secondary School - Surrey District # 36 May 2010 - Present
SOMCOMBC January 2013 - January 2014
Pareto February 2011 - May 2013
NCO Group May 2002 - November 2008
Khalsa Travel & Tours January 1993 - June 1996
Skills
Strategic Planning, Leadership, Negotiation, Business Development, Recruiting, Call Center Development, Sales, Operations Management, Project Management, Management, Project Planning, Performance Management, Program Management, Employee Training, Computers, Call Centers, Marketing, Sales&Marketing, Call center start-up, Customer Service, Outsourcing
Education
Canadian Red Cross 2013 — 2013
Certification in First Aid Level 1
Kwantlen Polytechnic University 2010 — 2012
Business Adminstration Diploma
Corporate Leadership 2008 — 2008
Leadership Development
Compu College 1999 — 2000
Diploma, Windows NT Network Administration
Kevin Gladhill's NCO Group Experience April 2008 - June 2008
Job Information Technology Support Specialist at United States Postal Service
Industry Government Administration
Experience
United States Postal Service January 2010 - Present
United States Postal Service January 2009 - January 2010
Apple Inc. June 2008 - January 2009
NCO Group April 2008 - June 2008
Best Buy October 2004 - January 2006
Best Buy September 2003 - October 2004
Skills
Technical Support, Operating Systems, Windows 7, Help Desk Support, Windows XP, Software Installation
Education
Metropolitan State University 2008 — 2012
Computer Forensics (BAS), Information Technology, Law
Normandale Community College 2008 — 2008
Minnesota State University, Mankato 2005 — 2007
United States Postal Service January 2010 - Present
United States Postal Service January 2009 - January 2010
Apple Inc. June 2008 - January 2009
NCO Group April 2008 - June 2008
Best Buy October 2004 - January 2006
Best Buy September 2003 - October 2004
Skills
Technical Support, Operating Systems, Windows 7, Help Desk Support, Windows XP, Software Installation
Education
Metropolitan State University 2008 — 2012
Computer Forensics (BAS), Information Technology, Law
Normandale Community College 2008 — 2008
Minnesota State University, Mankato 2005 — 2007
Donna Klampfer's NCO Group Experience December 2005 - May 2006
Job Command Center Operator/ Supervisor for Merck
Industry Security and Investigations
Experience
ABSS/MERCK October 2013 - Present
MERCK July 2010 - October 2013
INTERFAITH HOSPITALITY NETWORK January 2007 - August 2008
INTERFAITH HOSPITALITY NETWORK January 2007 - August 2008
NCO Group December 2005 - May 2006
Transitional Work Corporation November 2004 - December 2005
SYMPHONY MOBILE X RAY March 2003 - December 2003
Express Scripts July 2001 - July 2002
DoubleTree by Hilton March 1998 - August 2001
Skills
Security Management, Physical Security, Security Operations, Corporate Security, CCTV, Risk Assessment, Customer Satisfaction, Customer Service..., Front Office, Surveillance, Security, First Aid, Security Training, Security Clearance, Counterterrorism, Emergency Management, Investigation, Access Control, Training, Personal Security, Crisis Management, Loss Prevention
Education
Montgomery County Community College
Medical Billing & Coding Certification Program
Montgomery County Community College 2013 — 2015
Currently pursuing BM Management (A.A.S.)
ABSS/MERCK October 2013 - Present
MERCK July 2010 - October 2013
INTERFAITH HOSPITALITY NETWORK January 2007 - August 2008
INTERFAITH HOSPITALITY NETWORK January 2007 - August 2008
NCO Group December 2005 - May 2006
Transitional Work Corporation November 2004 - December 2005
SYMPHONY MOBILE X RAY March 2003 - December 2003
Express Scripts July 2001 - July 2002
DoubleTree by Hilton March 1998 - August 2001
Skills
Security Management, Physical Security, Security Operations, Corporate Security, CCTV, Risk Assessment, Customer Satisfaction, Customer Service..., Front Office, Surveillance, Security, First Aid, Security Training, Security Clearance, Counterterrorism, Emergency Management, Investigation, Access Control, Training, Personal Security, Crisis Management, Loss Prevention
Education
Montgomery County Community College
Medical Billing & Coding Certification Program
Montgomery County Community College 2013 — 2015
Currently pursuing BM Management (A.A.S.)
Tim Dybevik's NCO Group Experience April 2009 - October 2009
Job Designer at Design 1 of Eden Prairie
Industry Architecture & Planning
Experience
Design 1 of Eden Prairie November 2011 - Present
Wells Fargo October 2009 - October 2011
RBC Wealth Management May 2010 - July 2010
NCO Group April 2009 - October 2009
SFM Mutual Insurance Company January 2006 - February 2009
Walgreens October 2003 - February 2006
Skills
Space planning, AutoCAD, Rendering, Microsoft Office, Drawing, Architectures, Design Research
Education
Northwest Technical Institute 2010 — 2011
Associate's Degree, Architectural Drafting and Design, Revit, AutoCAD, Commercial Design, Resitendial Design, LEED Green
Minnesota School of Business 2003 — 2005
Information Technology, Windows XP, Windows 2000 Server, Cisco, Redhat Linux, A+ Hardware, A+ Software, Network+
Design 1 of Eden Prairie November 2011 - Present
Wells Fargo October 2009 - October 2011
RBC Wealth Management May 2010 - July 2010
NCO Group April 2009 - October 2009
SFM Mutual Insurance Company January 2006 - February 2009
Walgreens October 2003 - February 2006
Skills
Space planning, AutoCAD, Rendering, Microsoft Office, Drawing, Architectures, Design Research
Education
Northwest Technical Institute 2010 — 2011
Associate's Degree, Architectural Drafting and Design, Revit, AutoCAD, Commercial Design, Resitendial Design, LEED Green
Minnesota School of Business 2003 — 2005
Information Technology, Windows XP, Windows 2000 Server, Cisco, Redhat Linux, A+ Hardware, A+ Software, Network+
Mr Make It Happen's NCO Group Experience October 2006 - April 2011
Job Sale Associate / Easy Tech Associate at Staples
Industry Consumer Services
Experience
Staples May 2006 - Present
NCO Group October 2006 - April 2011
Education
North Carolina A&T State University 2003 — 2007
ECT, Technology
Staples May 2006 - Present
NCO Group October 2006 - April 2011
Education
North Carolina A&T State University 2003 — 2007
ECT, Technology
Jamison Lee's NCO Group Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Walmart June 2012 - Present
NCO Group 2010 - 2011
Consumer Solutions Technology June 2009 - May 2010
Skills
Lean Manufacturing, 5S, Kanban, ISO, Six Sigma, Management, Training, Team Leadership
Education
University of Mississippi 2003 — 2007
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Northeast Mississippi Community College 2001 — 2003
Associate of Arts (A.A.), Business Administration and Management, General
Walmart June 2012 - Present
NCO Group 2010 - 2011
Consumer Solutions Technology June 2009 - May 2010
Skills
Lean Manufacturing, 5S, Kanban, ISO, Six Sigma, Management, Training, Team Leadership
Education
University of Mississippi 2003 — 2007
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Northeast Mississippi Community College 2001 — 2003
Associate of Arts (A.A.), Business Administration and Management, General
Tiffany Askew's NCO Group Experience 1997 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 1997 - 2012
Skills
Outstanding..., Cross Functional Team..., Leadership Development, Microsoft Suites, Workforce Management, Contact Centers, Customer Service..., Call Center Development, Contact Center..., Conflict Resolution, Call Centers, Customer Service..., Customer Service, Customer Satisfaction
Education
Strayer University-North Carolina 2011 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
North Carolina Agricultural and Technical State University 1993 — 1997
Bachelor of Science (BS), Business administration and Marketing
NCO Group 1997 - 2012
Skills
Outstanding..., Cross Functional Team..., Leadership Development, Microsoft Suites, Workforce Management, Contact Centers, Customer Service..., Call Center Development, Contact Center..., Conflict Resolution, Call Centers, Customer Service..., Customer Service, Customer Satisfaction
Education
Strayer University-North Carolina 2011 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
North Carolina Agricultural and Technical State University 1993 — 1997
Bachelor of Science (BS), Business administration and Marketing
Wesley Gad's NCO Group Experience August 2011 - September 2013
Job IT End User Support Analyst at Expert Global Solutions
Industry Computer Networking
Experience
Expert Global Solutions September 2013 - May 2014
NCO Group August 2011 - September 2013
Xerox September 2008 - May 2009
RTS - Restaurant Technology Services February 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, HTML
Education
Saint Paul College-A Community and Technical College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Minnesota State University, Moorhead 2007 — 2008
Expert Global Solutions September 2013 - May 2014
NCO Group August 2011 - September 2013
Xerox September 2008 - May 2009
RTS - Restaurant Technology Services February 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, HTML
Education
Saint Paul College-A Community and Technical College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Minnesota State University, Moorhead 2007 — 2008
Rheachel Warfield's NCO Group Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2012 - 2012
GuateCall 2010 - 2012
Education
Lone Star College System 2013 — 2016
NCO Group 2012 - 2012
GuateCall 2010 - 2012
Education
Lone Star College System 2013 — 2016
ARLENE ELLIS's NCO Group Experience October 2005 - February 2009
Job CSR/DSR at Unknown
Industry Consumer Services
Experience
Unknown May 2014 - Present
CORIX Group of Companies May 2012 - December 2012
Sears Canada October 2011 - April 2012
Sears Canada September 2009 - October 2011
NCO Group October 2005 - February 2009
Skills
Customer Service, Teamwork, Communication, Interpersonal..., Time Management, Multi Tasking, Microsoft Office, Conflict Resolution, Organization, SAP ERP, Customer Satisfaction, Invoicing, Office Administration, Administrative..., Data Entry, Filing, Administration
Education
Grant Macewan College 1996 — 1998
DIPLOMA, Accounting
Unknown May 2014 - Present
CORIX Group of Companies May 2012 - December 2012
Sears Canada October 2011 - April 2012
Sears Canada September 2009 - October 2011
NCO Group October 2005 - February 2009
Skills
Customer Service, Teamwork, Communication, Interpersonal..., Time Management, Multi Tasking, Microsoft Office, Conflict Resolution, Organization, SAP ERP, Customer Satisfaction, Invoicing, Office Administration, Administrative..., Data Entry, Filing, Administration
Education
Grant Macewan College 1996 — 1998
DIPLOMA, Accounting
Johnny Simpson, Jr.'s NCO Group Experience August 2004 - December 2006
Job Global Sales & Customer Care at Marriott International
Industry Hospitality
Experience
Marriott International April 2006 - Present
NCO Group August 2004 - December 2006
Spherion January 2002 - January 2003
Manpower April 2001 - December 2001
State Preservation Board January 2000 - February 2001
Staffmark October 1998 - February 2000
Education
Lamar University 2013 — 2015
Master of Business Administration (MBA), Leadership, 3.4
The University of Texas at San Antonio 2005 — 2009
Bachelor of Arts (BA), Classics and Classical Languages, Literatures, and Linguistics, 2.7
The University of Texas at San Antonio 2005 — 2009
Bachelor of Arts (BA), History, 2.7
Marriott International April 2006 - Present
NCO Group August 2004 - December 2006
Spherion January 2002 - January 2003
Manpower April 2001 - December 2001
State Preservation Board January 2000 - February 2001
Staffmark October 1998 - February 2000
Education
Lamar University 2013 — 2015
Master of Business Administration (MBA), Leadership, 3.4
The University of Texas at San Antonio 2005 — 2009
Bachelor of Arts (BA), Classics and Classical Languages, Literatures, and Linguistics, 2.7
The University of Texas at San Antonio 2005 — 2009
Bachelor of Arts (BA), History, 2.7
Ebony Wesson's NCO Group Experience November 2007 - March 2010
Job Servicing Cash Operations at Bank of America
Industry
Experience
Bank of America August 2010 - Present
Bank of America September 2011 - October 2012
Bank of America August 2010 - September 2011
NCO Group November 2007 - March 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint
Education
North Carolina Agricultural and Technical State University 2003 — 2006
Social Work and Criminial Justice
Bank of America August 2010 - Present
Bank of America September 2011 - October 2012
Bank of America August 2010 - September 2011
NCO Group November 2007 - March 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint
Education
North Carolina Agricultural and Technical State University 2003 — 2006
Social Work and Criminial Justice
Haskell Gray's NCO Group Experience September 2007 - July 2010
Job Compliance & Audit Specialist at Waste Management
Industry Environmental Services
Experience
Sysco Foods June 2014 - Present
Waste Management April 2013 - June 2014
Affordable Power Gas & Electric November 2010 - November 2012
NCO Group September 2007 - July 2010
Skills
Accounting, Account Reconciliation, General Ledger, Financial Reporting, Accounts Payable, Accounts Receivable, Sarbanes-Oxley Act, Invoicing, Microsoft Excel, Auditing
Education
Manchester Community College 2012 — 2014
Accounting and Business Administration
Sysco Foods June 2014 - Present
Waste Management April 2013 - June 2014
Affordable Power Gas & Electric November 2010 - November 2012
NCO Group September 2007 - July 2010
Skills
Accounting, Account Reconciliation, General Ledger, Financial Reporting, Accounts Payable, Accounts Receivable, Sarbanes-Oxley Act, Invoicing, Microsoft Excel, Auditing
Education
Manchester Community College 2012 — 2014
Accounting and Business Administration
Kyle Maguire's NCO Group Experience February 2014 - June 2014
Job Wells Fargo at Debt Collector
Industry Banking
Experience
Debt Collector July 2014 - Present
NCO Group February 2014 - June 2014
Education
Minneapolis Community and Technical College
Debt Collector July 2014 - Present
NCO Group February 2014 - June 2014
Education
Minneapolis Community and Technical College
Brea White's NCO Group Experience June 2013 - December 2013
Job Dispatcher at Railcrew Xpress
Industry Transportation/Trucking/Railroad
Experience
Railcrew Xpress October 2014 - Present
Renzenberger, Inc. January 2014 - October 2014
NCO Group June 2013 - December 2013
Golden Corral Corporation September 2012 - July 2013
Body Central January 2012 - July 2012
McDonald's Corporation September 2011 - July 2012
Sunshine Center, Inc May 2011 - August 2011
Integrity Home Care January 2011 - May 2011
Skills
Typing, CNA, Dispatching, Customer Service, Management, Microsoft Word, Microsoft Excel, Outlook
Education
Raytown High School 2008 — 2021
High School Diploma, High School/Secondary Diplomas and Certificates, 3.8
Missouri Western State University 2011 — 2014
Medicine, 2.5
Herdon Career Center 2010 — 2011
CNA, CNA/CMT Training, 4.0
Railcrew Xpress October 2014 - Present
Renzenberger, Inc. January 2014 - October 2014
NCO Group June 2013 - December 2013
Golden Corral Corporation September 2012 - July 2013
Body Central January 2012 - July 2012
McDonald's Corporation September 2011 - July 2012
Sunshine Center, Inc May 2011 - August 2011
Integrity Home Care January 2011 - May 2011
Skills
Typing, CNA, Dispatching, Customer Service, Management, Microsoft Word, Microsoft Excel, Outlook
Education
Raytown High School 2008 — 2021
High School Diploma, High School/Secondary Diplomas and Certificates, 3.8
Missouri Western State University 2011 — 2014
Medicine, 2.5
Herdon Career Center 2010 — 2011
CNA, CNA/CMT Training, 4.0
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY