NCO Group
Industry: Company
DescriptionNCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Headquarters: Pennsylvania, United States CEO: Ronald A Rittenmeyer (21 Mar 2011–) Founded: 1926 Number of locations: Over 100 globally Subsidiaries: NCO Group International Inc, Parent organization: Alorica
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NCO Group Employees
Employee
Years
Job
Industry
DARRYL LOFTON DARRYL LOFTON's NCO Group Experience April 2007 - September 2009
Job Lead Program Supervisor at Servicom
Industry Telecommunications
Experience
Servicom September 2012 - Present
GC Services LLC December 2011 - August 2012
The Finish Line Shoe Store December 2009 - November 2011
NCO Group April 2007 - September 2009
Skills
Business Management, Experience in Property..., Retail, Communications, Management, Interviews, Hiring, Recruiting, Team Management
Education
Penn Foster 2014 — 2017
Bachelor's Degree, Business Management
Northwestern Business College 1998 — 1999
Business Diploma, Business Administration and Management, General
Schaumburg High School 1994 — 1998
High School, Economics
Servicom September 2012 - Present
GC Services LLC December 2011 - August 2012
The Finish Line Shoe Store December 2009 - November 2011
NCO Group April 2007 - September 2009
Skills
Business Management, Experience in Property..., Retail, Communications, Management, Interviews, Hiring, Recruiting, Team Management
Education
Penn Foster 2014 — 2017
Bachelor's Degree, Business Management
Northwestern Business College 1998 — 1999
Business Diploma, Business Administration and Management, General
Schaumburg High School 1994 — 1998
High School, Economics
Ariel Friedmann Ariel Friedmann's NCO Group Experience January 2006 - August 2006
Job Computer Sales Specialist at London Drugs
Industry Information Technology and Services
Experience
London Drugs February 2012 - Present
Academy of Learning June 2008 - June 2010
Monexa August 2006 - June 2008
NCO Group January 2006 - August 2006
Education
Acadedmy of Learning 2005 — 2005
Certificate, Microsoft Office
Acadedmy of Learning 2005 — 2005
Certificate, Microsoft Office
Universidad Autonoma de Mexico 1975 — 1981
Masters, Civil Engineering
Reed College 1972 — 1973
Biology
London Drugs February 2012 - Present
Academy of Learning June 2008 - June 2010
Monexa August 2006 - June 2008
NCO Group January 2006 - August 2006
Education
Acadedmy of Learning 2005 — 2005
Certificate, Microsoft Office
Acadedmy of Learning 2005 — 2005
Certificate, Microsoft Office
Universidad Autonoma de Mexico 1975 — 1981
Masters, Civil Engineering
Reed College 1972 — 1973
Biology
Jenny Alvarez Jenny Alvarez's NCO Group Experience July 2011 - July 2012
Job Import Export Coordinator at Smith & Associates
Industry Staffing and Recruiting
Experience
Smith & Associates March 2015 - Present
National Engineering Service Corporation January 2013 - March 2015
Reliant Energy July 2012 - December 2012
NCO Group July 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Budgets, Sales, Onboarding, Recruiting, Technical Recruiting, Screening, Sourcing, Interviews
Education
Remington College-Houston Campus 2010 — 2011
Diploma, Massage Therapy/Therapeutic Massage
Stephen F. Austin 2005 — 2010
Diploma, Art
Smith & Associates March 2015 - Present
National Engineering Service Corporation January 2013 - March 2015
Reliant Energy July 2012 - December 2012
NCO Group July 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Budgets, Sales, Onboarding, Recruiting, Technical Recruiting, Screening, Sourcing, Interviews
Education
Remington College-Houston Campus 2010 — 2011
Diploma, Massage Therapy/Therapeutic Massage
Stephen F. Austin 2005 — 2010
Diploma, Art
Bryson Parks Bryson Parks's NCO Group Experience September 2010 - January 2011
Job Guest Service Agent at Virgin Hotels Chicago
Industry Aviation & Aerospace
Experience
Virgin Hotels December 2014 - Present
Virgin America January 2012 - Present
McDonald's Corporation November 2008 - February 2012
NCO Group September 2010 - January 2011
Skills
Management, Customer Satisfaction, CRM, Human Resources, Training, Personnel Management, Coaching, Sales, Performance Management, Employee Relations, Employee Training, Leadership, Recruiting, Teamwork, Time Management, Communication, Customer Service, Airlines, Aviation
Education
Saint Louis University
Aviation Management, Helicopter Piloting
Saint Louis University
Aeronautics/Aviation/Aerospace Science and Technology, General
Virgin Hotels December 2014 - Present
Virgin America January 2012 - Present
McDonald's Corporation November 2008 - February 2012
NCO Group September 2010 - January 2011
Skills
Management, Customer Satisfaction, CRM, Human Resources, Training, Personnel Management, Coaching, Sales, Performance Management, Employee Relations, Employee Training, Leadership, Recruiting, Teamwork, Time Management, Communication, Customer Service, Airlines, Aviation
Education
Saint Louis University
Aviation Management, Helicopter Piloting
Saint Louis University
Aeronautics/Aviation/Aerospace Science and Technology, General
Alisha Akers Alisha Akers's NCO Group Experience 2011 - Present
Job Freight Agent
Industry Logistics and Supply Chain
Experience
NCO Group 2011 - Present
OLIVER TRANSPORT SERVICES LTD 2015 - 2015
OLIVER TRANSPORT SERVICES LTD 2015 - 2015
OLIVER TRANSPORT SERVICES LTD 2015 - 2015
Skills
Customer Service, Process Improvement, Training, Team Management, Customer Satisfaction, Team Leadership, Call Centers, Operations Management, Outsourcing, Vendor Management, freight agent, Shipping & Receiving, Logistics
Education
Rasmussen College
USA Freight Training Institute
NCO Group 2011 - Present
OLIVER TRANSPORT SERVICES LTD 2015 - 2015
OLIVER TRANSPORT SERVICES LTD 2015 - 2015
OLIVER TRANSPORT SERVICES LTD 2015 - 2015
Skills
Customer Service, Process Improvement, Training, Team Management, Customer Satisfaction, Team Leadership, Call Centers, Operations Management, Outsourcing, Vendor Management, freight agent, Shipping & Receiving, Logistics
Education
Rasmussen College
USA Freight Training Institute
Diana Munoz-Campbell's NCO Group Experience January 2002 - April 2007
Job Human Resources professional who is branching out and gaining experience being the client.
Industry Marketing and Advertising
Experience
Valassis July 2007 - Present
Valassis July 2007 - March 2011
NCO Group January 2002 - April 2007
Skills
Performance Management, Call Center, Onboarding, Employee Relations, Human Resources, Account Management, Process Improvement, Customer Service, Strategic Partnerships, Customer Satisfaction, Leadership, Team Building, Customer Retention, Leadership Development, Training, Call Centers, Business Planning, CRM, Vendor Management, Management, Strategy, Talent Acquisition
Education
Sam Houston State University
Business Administration
Valassis July 2007 - Present
Valassis July 2007 - March 2011
NCO Group January 2002 - April 2007
Skills
Performance Management, Call Center, Onboarding, Employee Relations, Human Resources, Account Management, Process Improvement, Customer Service, Strategic Partnerships, Customer Satisfaction, Leadership, Team Building, Customer Retention, Leadership Development, Training, Call Centers, Business Planning, CRM, Vendor Management, Management, Strategy, Talent Acquisition
Education
Sam Houston State University
Business Administration
Rattana Nuon Rattana Nuon's NCO Group Experience May 2012 - July 2012
Job Information Systems Generalist
Industry Information Technology and Services
Experience
St. Paul Public Housing Agency August 2015 - Present
South Metro Human Services December 2012 - August 2015
St. Paul Public Housing Agency January 2009 - December 2012
NCO Group May 2012 - July 2012
St. Paul Public Housing Agency October 2009 - June 2011
United States Census Bureau April 2010 - September 2010
Education
Metropolitan State University 2010 — 2012
Bachelor of Science (BS)
Rasmussen College-Minnesota 2005 — 2008
AAS
St. Paul Public Housing Agency August 2015 - Present
South Metro Human Services December 2012 - August 2015
St. Paul Public Housing Agency January 2009 - December 2012
NCO Group May 2012 - July 2012
St. Paul Public Housing Agency October 2009 - June 2011
United States Census Bureau April 2010 - September 2010
Education
Metropolitan State University 2010 — 2012
Bachelor of Science (BS)
Rasmussen College-Minnesota 2005 — 2008
AAS
Cassandra Hirth Cassandra Hirth's NCO Group Experience March 2009 - May 2010
Job Legal Secretary at Springer Law Firm, Rockford Bankruptcy Attorneys
Industry Law Practice
Experience
Springer Law Firm, Rockford Bankruptcy Attorneys May 2015 - August 2015
Schnuck Markets, Inc. July 2013 - August 2014
NCO Group March 2009 - May 2010
Rock Valley College August 2008 - May 2009
Skills
Team Leadership, Team Building, Office Administration, Research, Event Planning, Political Science, Customer Service, Microsoft Word, PowerPoint, Social Media, Social Networking
Education
Northern Illinois University College of Law 2014 — 2017
Juris Doctor (J.D.)
Northern Illinois University 2012 — 2014
Bachelor of Arts (B.A.), Political Science concentration in Public Law
Rock Valley College 2008 — 2012
Associate of Arts (A.A.), General Studies
Springer Law Firm, Rockford Bankruptcy Attorneys May 2015 - August 2015
Schnuck Markets, Inc. July 2013 - August 2014
NCO Group March 2009 - May 2010
Rock Valley College August 2008 - May 2009
Skills
Team Leadership, Team Building, Office Administration, Research, Event Planning, Political Science, Customer Service, Microsoft Word, PowerPoint, Social Media, Social Networking
Education
Northern Illinois University College of Law 2014 — 2017
Juris Doctor (J.D.)
Northern Illinois University 2012 — 2014
Bachelor of Arts (B.A.), Political Science concentration in Public Law
Rock Valley College 2008 — 2012
Associate of Arts (A.A.), General Studies
Annie Lyn (Santiago) Danhoff Annie Lyn (Santiago) Danhoff's NCO Group Experience July 2010 - July 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group July 2010 - July 2012
NCO Financial Systems February 2010 - July 2010
NCO Financial Systems January 2009 - January 2010
WW Outsourcing International Services, Inc. February 2008 - November 2008
Becker's Tax Service October 2007 - February 2008
Becker's Tax Service January 2007 - September 2007
Skills
Customer Service, Communication Training, Financial Analysis, Digital Photography, Image Editing, Escalation, Workforce Management, BPO, Encoding, Troubleshooting, Call Center Development, Windows, Asset Managment, Technical Support, Call Center, Payments, Call Centers, Inbound Marketing, Customer Experience, Asset Management, Writing, Microsoft Excel, Collections
Education
Saint Louis University (PH) 2000 — 2006
Bachelor's degree, Financial Management
NCO Group July 2010 - July 2012
NCO Financial Systems February 2010 - July 2010
NCO Financial Systems January 2009 - January 2010
WW Outsourcing International Services, Inc. February 2008 - November 2008
Becker's Tax Service October 2007 - February 2008
Becker's Tax Service January 2007 - September 2007
Skills
Customer Service, Communication Training, Financial Analysis, Digital Photography, Image Editing, Escalation, Workforce Management, BPO, Encoding, Troubleshooting, Call Center Development, Windows, Asset Managment, Technical Support, Call Center, Payments, Call Centers, Inbound Marketing, Customer Experience, Asset Management, Writing, Microsoft Excel, Collections
Education
Saint Louis University (PH) 2000 — 2006
Bachelor's degree, Financial Management
Katrina Patton Katrina Patton's NCO Group Experience May 2007 - September 2007
Job Team Member at Lowes Distribution Center
Industry Warehousing
Experience
Charolette Russe November 2013 - January 2014
Lowes Distribution Center September 2007 - October 2013
NCO Group May 2007 - September 2007
Wal-Mart Supercenter February 2005 - May 2007
Skills
Inventory Management, Retail, Loss Prevention, Cash Register, Merchandising, Forklift Operator, Time Management, Retail Sales, Phone Etiquette, Customer Service, Telephone Skills, Sales, Pallet Jack
Education
Rock Valley College 2004 — 2006
Auburn Senior Highschool 2000 — 2004
High School, Diploma
Charolette Russe November 2013 - January 2014
Lowes Distribution Center September 2007 - October 2013
NCO Group May 2007 - September 2007
Wal-Mart Supercenter February 2005 - May 2007
Skills
Inventory Management, Retail, Loss Prevention, Cash Register, Merchandising, Forklift Operator, Time Management, Retail Sales, Phone Etiquette, Customer Service, Telephone Skills, Sales, Pallet Jack
Education
Rock Valley College 2004 — 2006
Auburn Senior Highschool 2000 — 2004
High School, Diploma
Timothy Kusajtys Timothy Kusajtys's NCO Group Experience March 2011 - September 2011
Job Data Security Analyst at AIReS
Industry Information Technology and Services
Experience
AIReS August 2015 - Present
ServNet Technologies March 2012 - August 2015
Geek Squad September 2011 - April 2012
WPATECH LLC June 2009 - March 2012
NCO Group March 2011 - September 2011
Ritz Camera & Image August 2010 - March 2011
Skills
Linux System..., Windows Server, Network Security, Computer Security, Digital Forensics, Encryption, Network Administration, Troubleshooting, Windows 7, XP, Computer Hardware, Hardware, Windows XP Pro, Cloud Computing, Active Directory, Windows Vista, Servers, Networking, Microsoft Exchange, Computer Repair, DNS, Information Technology, DHCP, VMware, Printers, Sonicwall, Ubuntu, Operating Systems, Windows, Backup Solutions, Help Desk Support, Technical Support, Windows XP, Information Security, VPN, System Administration, Linux, Cisco Technologies
Education
Pittsburgh Technical Institute 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Computer and Information Systems Security/Information Assurance, 3.83
Chartiers Valley
AIReS August 2015 - Present
ServNet Technologies March 2012 - August 2015
Geek Squad September 2011 - April 2012
WPATECH LLC June 2009 - March 2012
NCO Group March 2011 - September 2011
Ritz Camera & Image August 2010 - March 2011
Skills
Linux System..., Windows Server, Network Security, Computer Security, Digital Forensics, Encryption, Network Administration, Troubleshooting, Windows 7, XP, Computer Hardware, Hardware, Windows XP Pro, Cloud Computing, Active Directory, Windows Vista, Servers, Networking, Microsoft Exchange, Computer Repair, DNS, Information Technology, DHCP, VMware, Printers, Sonicwall, Ubuntu, Operating Systems, Windows, Backup Solutions, Help Desk Support, Technical Support, Windows XP, Information Security, VPN, System Administration, Linux, Cisco Technologies
Education
Pittsburgh Technical Institute 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Computer and Information Systems Security/Information Assurance, 3.83
Chartiers Valley
Jethro Montes Jethro Montes's NCO Group Experience December 2006 - March 2011
Job Information Security Engineer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2011 - March 2015
NCO Group December 2006 - March 2011
Acer September 2005 - December 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
Information Security, Active Directory, Computer Security, Networking, IT Service Management, IDS, IPS, ITIL v3 Foundations..., Encryption, Vulnerability Scanning, Computer Maintenance, Microsoft Technologies, SIEM, Data Loss Protection, ProWatch, ISO 27001, Cisco Technologies, Help Desk Support, Technical Support, Disaster Recovery
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of the Philippines 1987 — 1998
High School Diploma, Primary to Secondary
Bitshield Technical Center
ISACA-CISA 2012 Review course
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2011 - March 2015
NCO Group December 2006 - March 2011
Acer September 2005 - December 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
Information Security, Active Directory, Computer Security, Networking, IT Service Management, IDS, IPS, ITIL v3 Foundations..., Encryption, Vulnerability Scanning, Computer Maintenance, Microsoft Technologies, SIEM, Data Loss Protection, ProWatch, ISO 27001, Cisco Technologies, Help Desk Support, Technical Support, Disaster Recovery
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of the Philippines 1987 — 1998
High School Diploma, Primary to Secondary
Bitshield Technical Center
ISACA-CISA 2012 Review course
Derrick Collins Derrick Collins's NCO Group Experience June 2008 - May 2010
Job Services Advisor at Microsoft
Industry Consumer Services
Experience
Microsoft 2014 - Present
Jewelry Repair Enterprises Inc DBA Fast Fix Jewelry and Watch Repairs November 2013 - April 2014
Sprint Nextel November 2011 - November 2013
Cellular Advantage August 2010 - August 2011
NCO Group June 2008 - May 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, Sales Management, Public Speaking, Social Media, Coaching, Call Centers, Customer Satisfaction, Management, Process Scheduler, Retail, Account Management, Inventory Management, Team Leadership, Leadership, Training
Education
Southwest Baptist University 2000 — 2001
Commercial and Advertising Art
Lockwood High School 1996 — 2000
High School Diploma
Microsoft 2014 - Present
Jewelry Repair Enterprises Inc DBA Fast Fix Jewelry and Watch Repairs November 2013 - April 2014
Sprint Nextel November 2011 - November 2013
Cellular Advantage August 2010 - August 2011
NCO Group June 2008 - May 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, Sales Management, Public Speaking, Social Media, Coaching, Call Centers, Customer Satisfaction, Management, Process Scheduler, Retail, Account Management, Inventory Management, Team Leadership, Leadership, Training
Education
Southwest Baptist University 2000 — 2001
Commercial and Advertising Art
Lockwood High School 1996 — 2000
High School Diploma
Joshua Lockhart Joshua Lockhart's NCO Group Experience November 2010 - June 2011
Job Education and Training Liaison at The Bowen Group
Industry Management Consulting
Experience
The Bowen Group April 2013 - Present
Talent Curve June 2012 - April 2013
City of Hampton December 2011 - October 2012
NCO Group November 2010 - June 2011
Skills
Microsoft Office, Customer Service, Clerical Skills, Tutoring, Mentoring, Public Speaking, Public Relations, Event Planning, Non-profits, Leadership, Nonprofits, Resume Writing, Program Development, Administration, Management, Policy, Career Counseling, Training
Education
Regent University 2013 — 2015
Master of Education (M.Ed.), Student Affairs
Winston-Salem State University 2006 — 2010
Bachelor of Science (B.S.), Chemistry
The Bowen Group April 2013 - Present
Talent Curve June 2012 - April 2013
City of Hampton December 2011 - October 2012
NCO Group November 2010 - June 2011
Skills
Microsoft Office, Customer Service, Clerical Skills, Tutoring, Mentoring, Public Speaking, Public Relations, Event Planning, Non-profits, Leadership, Nonprofits, Resume Writing, Program Development, Administration, Management, Policy, Career Counseling, Training
Education
Regent University 2013 — 2015
Master of Education (M.Ed.), Student Affairs
Winston-Salem State University 2006 — 2010
Bachelor of Science (B.S.), Chemistry
L. Michelle Williams L. Michelle Williams's NCO Group Experience June 2006 - June 2009
Job Wife and Mom of The Williams' Family
Industry Hospitality
Experience
Orange Leaf Frozen Yogurt July 2012 - Present
Elite Events January 2007 - Present
The Williams' Family September 2001 - Present
NCO Group June 2006 - June 2009
Rockford Sexual Assault Counseling, Inc. August 2002 - August 2005
Skills
Event Planning, Wedding Planning, Social Media Marketing, Parenting, Customer Service, Writing, Human Resources, Training, Staff Development, Parties, Weddings, Fundraising, Leadership Development, Event Management, Leadership, Team Building, Management, Interviews, Entrepreneurship, Hospitality, Marketing, Sales, Time Management, Recruiting, Coaching, Budgets, Social Networking, Public Relations, Public Speaking, Social Media, Employee Training, Meeting Planning, Nonprofits, Advertising, Customer Satisfaction, Retail, Small Business, Team Leadership, Facebook, Strategic Planning, Community Outreach, Catering, Microsoft Office, Food & Beverage, Teamwork, Receptions, Marketing Communications, Corporate Events, Project Planning, Contract Negotiation
Education
Northern Illinois University 1996 — 2001
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
DuSable High School 1992 — 1996
High School Diploma, General Education
Orange Leaf Frozen Yogurt July 2012 - Present
Elite Events January 2007 - Present
The Williams' Family September 2001 - Present
NCO Group June 2006 - June 2009
Rockford Sexual Assault Counseling, Inc. August 2002 - August 2005
Skills
Event Planning, Wedding Planning, Social Media Marketing, Parenting, Customer Service, Writing, Human Resources, Training, Staff Development, Parties, Weddings, Fundraising, Leadership Development, Event Management, Leadership, Team Building, Management, Interviews, Entrepreneurship, Hospitality, Marketing, Sales, Time Management, Recruiting, Coaching, Budgets, Social Networking, Public Relations, Public Speaking, Social Media, Employee Training, Meeting Planning, Nonprofits, Advertising, Customer Satisfaction, Retail, Small Business, Team Leadership, Facebook, Strategic Planning, Community Outreach, Catering, Microsoft Office, Food & Beverage, Teamwork, Receptions, Marketing Communications, Corporate Events, Project Planning, Contract Negotiation
Education
Northern Illinois University 1996 — 2001
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
DuSable High School 1992 — 1996
High School Diploma, General Education
Kimberly Eyvindsson Kimberly Eyvindsson's NCO Group Experience September 2012 - January 2014
Job Family Room Specialist at Apple
Industry Arts and Crafts
Experience
Apple January 2014 - Present
NCO Group September 2012 - January 2014
Bissinger's French Confections February 2004 - September 2012
Afterglow Studios March 2012 - June 2012
Minnesota Renaissance Festival August 1999 - October 2000
Skills
3D animation, Autodesk Maya, 3D Modeling, Adobe Photoshop, Adobe After Effects, Drawing, Final Cut Pro, Mudbox, Texturing, Digidesign Pro Tools, 3D Studio Max, Art, Video Editing, Animation, Computer Animation, After Effects, Maya, Modeling, Traditional Animation, Storyboarding, Lighting, Video Games, Photoshop, Pro Tools
Education
Art Institute International of Minneapolis 2006 — 2010
Bachelor's of Science, Media Arts and Animation
Southwest Minnesota State University 2006 — 2007
Creative Writing
Apple January 2014 - Present
NCO Group September 2012 - January 2014
Bissinger's French Confections February 2004 - September 2012
Afterglow Studios March 2012 - June 2012
Minnesota Renaissance Festival August 1999 - October 2000
Skills
3D animation, Autodesk Maya, 3D Modeling, Adobe Photoshop, Adobe After Effects, Drawing, Final Cut Pro, Mudbox, Texturing, Digidesign Pro Tools, 3D Studio Max, Art, Video Editing, Animation, Computer Animation, After Effects, Maya, Modeling, Traditional Animation, Storyboarding, Lighting, Video Games, Photoshop, Pro Tools
Education
Art Institute International of Minneapolis 2006 — 2010
Bachelor's of Science, Media Arts and Animation
Southwest Minnesota State University 2006 — 2007
Creative Writing
Nichole Hughes Nichole Hughes's NCO Group Experience June 2009 - November 2009
Job Assembly Technician
Industry Electrical/Electronic Manufacturing
Experience
Ecolab May 2014 - Present
Target November 2013 - January 2014
Walmart November 2010 - March 2012
Lane Bryant April 2010 - July 2010
NCO Group June 2009 - November 2009
YWCA USA October 2008 - December 2008
Bath & Body Works August 2006 - January 2007
SuperSuds Car Care Center January 2005 - September 2006
Skills
Power Tools, Pallet Jack, ESD control, CPFR, Microsoft Office, Loss Prevention, Visual Merchandising, Retail Sales, Cashiering, Inventory Control, Inventory Management, Planograms, Customer Service, Shrinkage, Profit, Customer Satisfaction, Sales
Education
Rockford Career College 2007 — 2009
Diploma Internet Technology and Design
Belvidere High School 2002 — 2006
Ecolab May 2014 - Present
Target November 2013 - January 2014
Walmart November 2010 - March 2012
Lane Bryant April 2010 - July 2010
NCO Group June 2009 - November 2009
YWCA USA October 2008 - December 2008
Bath & Body Works August 2006 - January 2007
SuperSuds Car Care Center January 2005 - September 2006
Skills
Power Tools, Pallet Jack, ESD control, CPFR, Microsoft Office, Loss Prevention, Visual Merchandising, Retail Sales, Cashiering, Inventory Control, Inventory Management, Planograms, Customer Service, Shrinkage, Profit, Customer Satisfaction, Sales
Education
Rockford Career College 2007 — 2009
Diploma Internet Technology and Design
Belvidere High School 2002 — 2006
Nick Ricco Nick Ricco's NCO Group Experience December 2004 - September 2014
Job Collection Performance Analyst
Industry Financial Services
Experience
NCO Group December 2004 - September 2014
Phillips and Cohen Associates January 1999 - February 2003
Skills
Team Leadership, Client Handling, Analysis, Total understaing of..., Hndled GM role. Took..., spent time between 3..., started up a new office, Performance Management, Training, Forecasting, Call Centers, Process Improvement, Strategic Planning, Customer Satisfaction, Risk Management
Education
Rider University 1990 — 1992
Business/accounting, B
NCO Group December 2004 - September 2014
Phillips and Cohen Associates January 1999 - February 2003
Skills
Team Leadership, Client Handling, Analysis, Total understaing of..., Hndled GM role. Took..., spent time between 3..., started up a new office, Performance Management, Training, Forecasting, Call Centers, Process Improvement, Strategic Planning, Customer Satisfaction, Risk Management
Education
Rider University 1990 — 1992
Business/accounting, B
Jennifer Whitling Jennifer Whitling's NCO Group Experience June 2012 - March 2013
Job Technical Support Analyst at UnitedHealth Group
Industry Computer Networking
Experience
UnitedHealth Group March 2013 - Present
NCO Group June 2012 - March 2013
City of Minneapolis April 2000 - January 2012
Wells Fargo Bank / Norwest Bank August 1996 - April 2000
Skills
Customer Service, Data Entry, Troubleshooting, Human Resources, Time Management, iPhone Support, Help Desk Support, End User Training, Network Services, Customer Support, Microsoft Excel, Group Training, Train New Employees, Train the Trainer, Call Centers, Technical Support, Process Improvement
Education
Saint Paul College-A Community and Technical College 2012 — 2015
Associate of Arts and Sciences (AAS), Computer Science
University of Minnesota 1993 — 1999
Bachelor of Arts, History - History; Anthropology
UnitedHealth Group March 2013 - Present
NCO Group June 2012 - March 2013
City of Minneapolis April 2000 - January 2012
Wells Fargo Bank / Norwest Bank August 1996 - April 2000
Skills
Customer Service, Data Entry, Troubleshooting, Human Resources, Time Management, iPhone Support, Help Desk Support, End User Training, Network Services, Customer Support, Microsoft Excel, Group Training, Train New Employees, Train the Trainer, Call Centers, Technical Support, Process Improvement
Education
Saint Paul College-A Community and Technical College 2012 — 2015
Associate of Arts and Sciences (AAS), Computer Science
University of Minnesota 1993 — 1999
Bachelor of Arts, History - History; Anthropology
Shane Oskins Shane Oskins's NCO Group Experience May 2008 - August 2010
Job Manager, Customer Service Center at MTM, Inc.
Industry Hospital & Health Care
Experience
MTM, Inc. June 2013 - Present
The Connection August 2010 - May 2013
NCO Group May 2008 - August 2010
Skills
Customer Service, Call Center, Coaching, Microsoft Office, Troubleshooting, Mentoring, Customer Satisfaction, Team Building, Performance Management, Supervisory Skills, Program Management, Telecommunications, Interviewing, Interviews, Call Centers, Customer Experience, Teamwork, Workforce Management, Employee Training, Call Center Development, Process Improvement, Operations Management, Customer Retention, Employee Benefits, Leadership, CRM, Outsourcing, Management, Team Leadership, Quality Assurance, Telemarketing
Education
Rasmussen College-Illinois 2011 — 2013
BA, Business Management
MTM, Inc. June 2013 - Present
The Connection August 2010 - May 2013
NCO Group May 2008 - August 2010
Skills
Customer Service, Call Center, Coaching, Microsoft Office, Troubleshooting, Mentoring, Customer Satisfaction, Team Building, Performance Management, Supervisory Skills, Program Management, Telecommunications, Interviewing, Interviews, Call Centers, Customer Experience, Teamwork, Workforce Management, Employee Training, Call Center Development, Process Improvement, Operations Management, Customer Retention, Employee Benefits, Leadership, CRM, Outsourcing, Management, Team Leadership, Quality Assurance, Telemarketing
Education
Rasmussen College-Illinois 2011 — 2013
BA, Business Management
Joseph Ciccarelli's NCO Group Experience 2008 - 2011
Job Director Tax at Global Tax Management
Industry Accounting
Experience
Global Tax Management January 2014 - Present
SMART DEVINE 2011 - 2013
NCO Group 2008 - 2011
SMART Business Advisory and Consulting 2005 - 2008
Smiths Group plc 2001 - 2005
Skills
Tax, Tax Compliance, Income Tax, Tax Accounting, Tax Advisory, Corporate Tax, Due Diligence, SEC filings, Business Tax Planning, FIN 48, GAAP, US GAAP, Sarbanes-Oxley Act, CPA, International Tax, SEC Filings
Education
Saint Joseph's University
Bachelor of Science, Accounting
Villanova University School of Law
Master (MT), Taxation
Global Tax Management January 2014 - Present
SMART DEVINE 2011 - 2013
NCO Group 2008 - 2011
SMART Business Advisory and Consulting 2005 - 2008
Smiths Group plc 2001 - 2005
Skills
Tax, Tax Compliance, Income Tax, Tax Accounting, Tax Advisory, Corporate Tax, Due Diligence, SEC filings, Business Tax Planning, FIN 48, GAAP, US GAAP, Sarbanes-Oxley Act, CPA, International Tax, SEC Filings
Education
Saint Joseph's University
Bachelor of Science, Accounting
Villanova University School of Law
Master (MT), Taxation
Brandon Dock Brandon Dock's NCO Group Experience September 2008 - July 2009
Job Senior Security Consultant at Comodo
Industry Information Technology and Services
Experience
Comodo 2014 - Present
The Times of Trenton September 2012 - February 2014
Stascom Technologies 2014 - 2014
Synergixx August 2009 - September 2012
Synergixx February 2009 - August 2009
NCO Group September 2008 - July 2009
Skills
Sales, Recruiting, Management, New Business Development, Strategic Planning, Executive Search, Sourcing, Technical Recruiting, Social Networking, Enterprise Software, Marketing, Team Building, Temporary Placement, Forecasting, Social Media, Talent Acquisition, Vendor Management, Account Management, Social Media Marketing, Salesforce.com, Advertising, Temporary Staffing, Call Centers, Time Management, Payroll, HR Consulting, Digital Media, Consulting, Contract Recruitment, Team Leadership, Management Consulting, Lead Generation, Marketing Strategy, B2B, Online Advertising, Process Scheduler, Customer Service
Education
Rowan University 2007 — 2011
Bachelor of Science, Business Management, Bachelor of Science 2, Human Resource Management, Business Management GPA 3.81 - Human Resources GPA 3.84 - Dean’s List Recipient
Comodo 2014 - Present
The Times of Trenton September 2012 - February 2014
Stascom Technologies 2014 - 2014
Synergixx August 2009 - September 2012
Synergixx February 2009 - August 2009
NCO Group September 2008 - July 2009
Skills
Sales, Recruiting, Management, New Business Development, Strategic Planning, Executive Search, Sourcing, Technical Recruiting, Social Networking, Enterprise Software, Marketing, Team Building, Temporary Placement, Forecasting, Social Media, Talent Acquisition, Vendor Management, Account Management, Social Media Marketing, Salesforce.com, Advertising, Temporary Staffing, Call Centers, Time Management, Payroll, HR Consulting, Digital Media, Consulting, Contract Recruitment, Team Leadership, Management Consulting, Lead Generation, Marketing Strategy, B2B, Online Advertising, Process Scheduler, Customer Service
Education
Rowan University 2007 — 2011
Bachelor of Science, Business Management, Bachelor of Science 2, Human Resource Management, Business Management GPA 3.81 - Human Resources GPA 3.84 - Dean’s List Recipient
Stefanie (Lopez) Baynum Stefanie (Lopez) Baynum's NCO Group Experience March 2011 - February 2012
Job Manager, Workforce Management at Expert Global Solutions
Industry Telecommunications
Experience
Expert Global Solutions December 2014 - Present
APAC Customer Services March 2014 - December 2014
APAC Customer Services February 2012 - March 2014
NCO Group March 2011 - February 2012
NCO Group November 2010 - March 2011
NCO Group March 2009 - November 2010
Skills
Process Scheduler, Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Customer Experience, IEX, Process Improvement, Service Delivery, Call Center Development, Telemarketing, Inbound Marketing, Operations Management, Sla, BPO, Avaya, Outsourcing, SLA, Avaya Technologies
Education
Rock Valley College 2011 — 2015
H. D. Jacobs High School 2004 — 2007
Expert Global Solutions December 2014 - Present
APAC Customer Services March 2014 - December 2014
APAC Customer Services February 2012 - March 2014
NCO Group March 2011 - February 2012
NCO Group November 2010 - March 2011
NCO Group March 2009 - November 2010
Skills
Process Scheduler, Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Customer Experience, IEX, Process Improvement, Service Delivery, Call Center Development, Telemarketing, Inbound Marketing, Operations Management, Sla, BPO, Avaya, Outsourcing, SLA, Avaya Technologies
Education
Rock Valley College 2011 — 2015
H. D. Jacobs High School 2004 — 2007
Kisha Poage Kisha Poage's NCO Group Experience October 2010 - January 2012
Job HR Specialist 4/Leave Management at Wells Fargo
Industry Human Resources
Experience
Wells Fargo January 2014 - Present
Tanglewood Apartments October 2013 - Present
Family Dollar December 2012 - November 2013
NCO Group October 2010 - January 2012
Connextions January 2011 - October 2011
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Excel, Lotus Notes, Access, SQL, Website Development, Web Design, COPC, HTTP, ADP Payroll, Payroll, Employee Benefits, Taleo, Human Resources, Supervisory Skills, Oracle Applications, Mac, Recruiting, Customer Service, Team Building, Dependable Team Player, Information Technology, Cisco Technologies, Personnel Management, Management, Time Management, Analysis, Job Descriptions, Conflict Resolution, Customer Satisfaction, Software Documentation, PeopleSoft, Policy, Call Centers, Employee Training, Troubleshooting, Benefits Administration, Employee Relations, Interviews, Onboarding, Hiring, HRIS, Kronos, Performance Management, Internet Recruiting, Resume Writing, Screening, Employee Engagement
Education
Strayer University 2015 — 2017
Bachelor’s Degree, Management Information Systems and Services
Rowan-Cabarrus Community College 2011 — 2011
Certificate, System, Networking, and LAN/WAN Management/Manager
Wells Fargo January 2014 - Present
Tanglewood Apartments October 2013 - Present
Family Dollar December 2012 - November 2013
NCO Group October 2010 - January 2012
Connextions January 2011 - October 2011
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Excel, Lotus Notes, Access, SQL, Website Development, Web Design, COPC, HTTP, ADP Payroll, Payroll, Employee Benefits, Taleo, Human Resources, Supervisory Skills, Oracle Applications, Mac, Recruiting, Customer Service, Team Building, Dependable Team Player, Information Technology, Cisco Technologies, Personnel Management, Management, Time Management, Analysis, Job Descriptions, Conflict Resolution, Customer Satisfaction, Software Documentation, PeopleSoft, Policy, Call Centers, Employee Training, Troubleshooting, Benefits Administration, Employee Relations, Interviews, Onboarding, Hiring, HRIS, Kronos, Performance Management, Internet Recruiting, Resume Writing, Screening, Employee Engagement
Education
Strayer University 2015 — 2017
Bachelor’s Degree, Management Information Systems and Services
Rowan-Cabarrus Community College 2011 — 2011
Certificate, System, Networking, and LAN/WAN Management/Manager
Crystal Pietrobon Crystal Pietrobon's NCO Group Experience September 2012 - Present
Job EA Games Advisor at NCO Group
Industry Animation
Experience
NCO Group September 2012 - Present
Promedia Productions, Inc June 2012 - August 2012
Unicel/Verison, Hutchinson June 2008 - June 2011
Skills
After Effects, Maya, Photoshop, Mudbox, Computer Animation, Texturing, Animation, Character Animation, Rigging, 3D Studio Max, Lighting, Compositing, Zbrush, UV mapping, 3D Modeling, Storyboarding
Education
The Art Institutes International-Minnesota 2010 — 2012
Bachelor of Science Degree, Media Arts & Animation
Ridgewater College 2006 — 2008
Associate of Applied Science degree, Marketing & Sales Management
NCO Group September 2012 - Present
Promedia Productions, Inc June 2012 - August 2012
Unicel/Verison, Hutchinson June 2008 - June 2011
Skills
After Effects, Maya, Photoshop, Mudbox, Computer Animation, Texturing, Animation, Character Animation, Rigging, 3D Studio Max, Lighting, Compositing, Zbrush, UV mapping, 3D Modeling, Storyboarding
Education
The Art Institutes International-Minnesota 2010 — 2012
Bachelor of Science Degree, Media Arts & Animation
Ridgewater College 2006 — 2008
Associate of Applied Science degree, Marketing & Sales Management
April Cokley April Cokley's NCO Group Experience August 2005 - May 2008
Job Human Resources Generalist at Three Saints Bay LLC
Industry Government Relations
Experience
Three Saints Bay, LLC September 2012 - April 2014
Three Saints Bay, LLC June 2010 - September 2012
Three Saints Bay LLC June 2008 - June 2010
NCO Group August 2005 - May 2008
NCO Group April 2002 - May 2008
McDonald's Corporation June 1999 - April 2002
McDonald's Corporation June 1997 - June 1999
Skills
New Hire Orientations, Employee Relations, Onboarding, HRIS, HR Policies, Labor Relations, Performance Management, Applicant Tracking..., Performance Appraisal, Human Resources, Job Descriptions, Deferred Compensation, ADP Payroll, Employee Benefits, FMLA, Compensation, EEO, Exit Interviews, Open Enrollment, Job Fairs, Workforce Management, Interviews, COBRA, Hiring, FLSA, Screening, Training, Employee Recognition, Background Checks, EEOC, Affirmative Action, Legal Compliance, Employment Law, Policy, Payroll, I-9 Compliance, Hiring Practices, Employment Law..., Workers Compensation, Reference Checking, OFCCP, Employee Training, Salary, Ceridian, Employee Orientations, Employee Handbooks, Personnel Management, Compensation & Benefit, Management, Customer Service
Education
Strayer University-South Carolina 2009 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Strayer University-South Carolina 2009 — 2011
Associate of Arts (AA), Business Administration, Management and Operations
Voorhees College 1997 — 1999
St. George High School 1994 — 1997
H.S. Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.9
Three Saints Bay, LLC September 2012 - April 2014
Three Saints Bay, LLC June 2010 - September 2012
Three Saints Bay LLC June 2008 - June 2010
NCO Group August 2005 - May 2008
NCO Group April 2002 - May 2008
McDonald's Corporation June 1999 - April 2002
McDonald's Corporation June 1997 - June 1999
Skills
New Hire Orientations, Employee Relations, Onboarding, HRIS, HR Policies, Labor Relations, Performance Management, Applicant Tracking..., Performance Appraisal, Human Resources, Job Descriptions, Deferred Compensation, ADP Payroll, Employee Benefits, FMLA, Compensation, EEO, Exit Interviews, Open Enrollment, Job Fairs, Workforce Management, Interviews, COBRA, Hiring, FLSA, Screening, Training, Employee Recognition, Background Checks, EEOC, Affirmative Action, Legal Compliance, Employment Law, Policy, Payroll, I-9 Compliance, Hiring Practices, Employment Law..., Workers Compensation, Reference Checking, OFCCP, Employee Training, Salary, Ceridian, Employee Orientations, Employee Handbooks, Personnel Management, Compensation & Benefit, Management, Customer Service
Education
Strayer University-South Carolina 2009 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Strayer University-South Carolina 2009 — 2011
Associate of Arts (AA), Business Administration, Management and Operations
Voorhees College 1997 — 1999
St. George High School 1994 — 1997
H.S. Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.9
Joseph Saldutti Joseph Saldutti's NCO Group Experience January 2015 - April 2015
Job Accountant at TEVA Pharmaceuticals
Industry Accounting
Experience
Teva Pharmaceuticals April 2015 - Present
NCO Group January 2015 - April 2015
Hedwig House, Inc. June 2014 - January 2015
Iron Mountain January 2013 - January 2014
BLOSKY AND ASSOCIATES January 2008 - September 2011
HJ Financial Group July 2006 - October 2007
HJ FINANCIAL GROUP October 2004 - July 2006
Skills
Account Reconciliation, Financial Statements, Accounts Payable, Auditing, Invoicing, Payroll, Budgets, Journal Entries, General Ledger, Bank Reconciliation, HUD, Fixed Asset Depreciation, Operating Budgets, Accounting, Microsoft Excel, GAAP, Variance Analysis, QuickBooks, Nonprofits
Education
Philadelphia University 2000 — 2004
Bachelors, Accounting, Finance
Teva Pharmaceuticals April 2015 - Present
NCO Group January 2015 - April 2015
Hedwig House, Inc. June 2014 - January 2015
Iron Mountain January 2013 - January 2014
BLOSKY AND ASSOCIATES January 2008 - September 2011
HJ Financial Group July 2006 - October 2007
HJ FINANCIAL GROUP October 2004 - July 2006
Skills
Account Reconciliation, Financial Statements, Accounts Payable, Auditing, Invoicing, Payroll, Budgets, Journal Entries, General Ledger, Bank Reconciliation, HUD, Fixed Asset Depreciation, Operating Budgets, Accounting, Microsoft Excel, GAAP, Variance Analysis, QuickBooks, Nonprofits
Education
Philadelphia University 2000 — 2004
Bachelors, Accounting, Finance
Raman Dhami's NCO Group Experience November 2007 - March 2009
Job Network Engineer at Express Computers
Industry Computer Networking
Experience
Express Computers February 2012 - Present
Express Computers December 2009 - Present
NCO Group November 2007 - March 2009
Skills
Computer Hardware, Network Administration, Troubleshooting, Windows Server, Switches, Servers, Windows 7, HTML, Microsoft Exchange, Remote User Support, Customer Service, Server 2000-2008, Windows Vista, Windows XP Pro, Level Platforms, Data Vault, Symantec Backup, Windows Home Server, IT Service Delivery, Web Services, Domain Registration, Domain Names, FTP, Customer Satisfaction, System Administration, Disaster Recovery, Hyper-V, VMware, Active Directory, Network Security, Virtualization, Windows 8, GFI
Education
Punjab Technical University 2002 — 2006
Bachelor of Technology (B.Tech.), Computer Science
Express Computers February 2012 - Present
Express Computers December 2009 - Present
NCO Group November 2007 - March 2009
Skills
Computer Hardware, Network Administration, Troubleshooting, Windows Server, Switches, Servers, Windows 7, HTML, Microsoft Exchange, Remote User Support, Customer Service, Server 2000-2008, Windows Vista, Windows XP Pro, Level Platforms, Data Vault, Symantec Backup, Windows Home Server, IT Service Delivery, Web Services, Domain Registration, Domain Names, FTP, Customer Satisfaction, System Administration, Disaster Recovery, Hyper-V, VMware, Active Directory, Network Security, Virtualization, Windows 8, GFI
Education
Punjab Technical University 2002 — 2006
Bachelor of Technology (B.Tech.), Computer Science
Sharath Vemaraju Sharath Vemaraju's NCO Group Experience August 2012 - February 2013
Job Certified PMP & Senior Consultant (SAP/SF HCM) at Deloitte
Industry Information Technology and Services
Experience
Deloitte February 2013 - Present
NCO Group August 2012 - February 2013
YASH Technologies January 2011 - February 2013
Abbott April 2012 - August 2012
Research In Motion May 2011 - May 2012
Nike October 2010 - April 2011
Wipro Technologies May 2006 - January 2011
Johnson & Johnson March 2009 - September 2010
DuPont 2008 - 2008
Eastman Kodak 2006 - 2007
Skills
ABAP, Data Conversion, SAP HR, Time Management, SAP OM, SAP E-Recruiting, SAP PA, SAP Implementation, SuccessFactors, SAP R/3, IDOC, SAP ERP, SAP, SAP Time Management, CATS, SDLC, SAP Portal, PMP, SuccessFactors Employee..., HR Consulting, Workforce Management, HR Project Management, Time & Attendance, Time Tracking, Quota Management, Leave of Absence...
Education
Osmania University
Bachelor of Engineering (B.E.), Civil Engineering
Deloitte February 2013 - Present
NCO Group August 2012 - February 2013
YASH Technologies January 2011 - February 2013
Abbott April 2012 - August 2012
Research In Motion May 2011 - May 2012
Nike October 2010 - April 2011
Wipro Technologies May 2006 - January 2011
Johnson & Johnson March 2009 - September 2010
DuPont 2008 - 2008
Eastman Kodak 2006 - 2007
Skills
ABAP, Data Conversion, SAP HR, Time Management, SAP OM, SAP E-Recruiting, SAP PA, SAP Implementation, SuccessFactors, SAP R/3, IDOC, SAP ERP, SAP, SAP Time Management, CATS, SDLC, SAP Portal, PMP, SuccessFactors Employee..., HR Consulting, Workforce Management, HR Project Management, Time & Attendance, Time Tracking, Quota Management, Leave of Absence...
Education
Osmania University
Bachelor of Engineering (B.E.), Civil Engineering
Briana Harris Briana Harris's NCO Group Experience October 2014 - Present
Job Student at State University of New York College at Buffalo
Industry Retail
Experience
NCO Group October 2014 - Present
SHOE SHOW, INC. May 2012 - October 2013
Dollar General June 2010 - February 2012
Skills
Sales Management, Project Management, Sales, Customer Service, Customer Satisfaction, Basic HTML, CSS, C++, Stock Management, Stocking, C, Inventory Management, Retail, Time Management, Microsoft Office, Microsoft Word, Data Entry
Education
State University of New York College at Buffalo 2009 — 2015
Niagara Falls High School 2005 — 2009
NCO Group October 2014 - Present
SHOE SHOW, INC. May 2012 - October 2013
Dollar General June 2010 - February 2012
Skills
Sales Management, Project Management, Sales, Customer Service, Customer Satisfaction, Basic HTML, CSS, C++, Stock Management, Stocking, C, Inventory Management, Retail, Time Management, Microsoft Office, Microsoft Word, Data Entry
Education
State University of New York College at Buffalo 2009 — 2015
Niagara Falls High School 2005 — 2009
Tabitha Lee Tabitha Lee's NCO Group Experience 2004 - 2006
Job Service Desk Analyst I at Cone Health
Industry Hospital & Health Care
Experience
Cone Health August 2008 - Present
Cone Health February 2006 - August 2008
NCO Group 2004 - 2006
Skills
Epic Systems, PowerPoint, Data Entry, Outlook, Medical Terminology, HIPAA, Citrix, EMR, Healthcare, Healthcare Information..., Hospitals, Customer Service, Microsoft Excel
Education
South University - High Point NC Campus 2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
South University-Savannah Online 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cone Health August 2008 - Present
Cone Health February 2006 - August 2008
NCO Group 2004 - 2006
Skills
Epic Systems, PowerPoint, Data Entry, Outlook, Medical Terminology, HIPAA, Citrix, EMR, Healthcare, Healthcare Information..., Hospitals, Customer Service, Microsoft Excel
Education
South University - High Point NC Campus 2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
South University-Savannah Online 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Martin Grant Martin Grant's NCO Group Experience April 2003 - December 2005
Job Systems Administrator
Industry Information Technology and Services
Experience
Nine West Group May 2014 - Present
Villanova University August 2008 - April 2014
Merrill Lynch December 2005 - August 2008
NCO Group April 2003 - December 2005
Skills
PMP, Project Management, System Administration, Active Directory, VMware, Microsoft Exchange, Office 365, SharePoint, Windows, SQL, Windows Server, Windows 7, Microsoft Office, Troubleshooting, emc, iSCSI
Education
Saint Joseph's University 1994 — 1997
Master of Business Administration (MBA), Information Systems
Penn State University 1985 — 1990
Bachelor of Science (BS), Industrial Engineering
Nine West Group May 2014 - Present
Villanova University August 2008 - April 2014
Merrill Lynch December 2005 - August 2008
NCO Group April 2003 - December 2005
Skills
PMP, Project Management, System Administration, Active Directory, VMware, Microsoft Exchange, Office 365, SharePoint, Windows, SQL, Windows Server, Windows 7, Microsoft Office, Troubleshooting, emc, iSCSI
Education
Saint Joseph's University 1994 — 1997
Master of Business Administration (MBA), Information Systems
Penn State University 1985 — 1990
Bachelor of Science (BS), Industrial Engineering
Molly Sang's NCO Group Experience August 2004 - March 2005
Job Financial Controller at Frontage Laboratories, Inc
Industry Pharmaceuticals
Experience
Frontage Laboratories, Inc May 2014 - Present
Teva Pharmaceuticals, Global Medicine Group January 2012 - Present
Teva Pharmaceuticals April 2008 - December 2011
DELOITTE & TOUCHE, LLP, Audit Services March 2005 - March 2008
NCO Group August 2004 - March 2005
KPMG January 2004 - March 2004
US Bank January 2003 - April 2003
Skills
Financial Reporting, Auditing, Accounting, Financial Analysis, Internal Controls, Internal Audit, Forecasting, General Ledger, Account Reconciliation, Sarbanes-Oxley Act, Process Improvement, Financial Accounting, Finance, Financial Modeling, Financial Statements, Mandarin
Education
University of St. Thomas 2002 — 2004
Master of Business Administration (M.B.A.), Accounting
Peking University 1996 — 2000
Bachelor's degree, History
Frontage Laboratories, Inc May 2014 - Present
Teva Pharmaceuticals, Global Medicine Group January 2012 - Present
Teva Pharmaceuticals April 2008 - December 2011
DELOITTE & TOUCHE, LLP, Audit Services March 2005 - March 2008
NCO Group August 2004 - March 2005
KPMG January 2004 - March 2004
US Bank January 2003 - April 2003
Skills
Financial Reporting, Auditing, Accounting, Financial Analysis, Internal Controls, Internal Audit, Forecasting, General Ledger, Account Reconciliation, Sarbanes-Oxley Act, Process Improvement, Financial Accounting, Finance, Financial Modeling, Financial Statements, Mandarin
Education
University of St. Thomas 2002 — 2004
Master of Business Administration (M.B.A.), Accounting
Peking University 1996 — 2000
Bachelor's degree, History
Vladimir Belyavskiy's NCO Group Experience November 2010 - November 2013
Job Software Developer at McKesson Health IT
Industry Outsourcing/Offshoring
Experience
McKesson Health IT November 2013 - Present
NCO Group November 2010 - November 2013
QLogic November 2005 - June 2010
Skills
SQL, Microsoft SQL Server, XML, JavaScript, Web Services, Databases, Oracle, Java, Spring Framework, Visual Studio, Tomcat, jQuery, Eclipse
Education
Penn State University 1999 — 2003
McKesson Health IT November 2013 - Present
NCO Group November 2010 - November 2013
QLogic November 2005 - June 2010
Skills
SQL, Microsoft SQL Server, XML, JavaScript, Web Services, Databases, Oracle, Java, Spring Framework, Visual Studio, Tomcat, jQuery, Eclipse
Education
Penn State University 1999 — 2003
Agron Seferi Agron Seferi's NCO Group Experience January 2004 - December 2008
Job Sr. HR Generalist
Industry Aviation & Aerospace
Experience
UTC Aerospace Systems October 2013 - Present
JNET Communications May 2010 - September 2013
Nicor Gas January 2009 - May 2010
NCO Group January 2004 - December 2008
Skills
Recruiting, Hiring, Training, Benefits Administration, Mediation, Curriculum Development, Staff Development, Coaching, Business Process..., Employee Relations, Employee Handbooks, Employment Law, Investigative Reporting, Reports, Call Center, Telecommunications, Employee Benefits, New Hire Orientations, Interviews, Management, Applicant Tracking..., Call Centers, Time Management, Policy, Performance Management, Payroll, Deferred Compensation, Talent Management, Onboarding, Personnel Management, Workforce Planning, Employee Training, Job Fairs, Employee Engagement, Succession Planning
Education
Rasmussen College
Bachelor’s Degree, Human Resources and Organizational Leadership
Rock Valley College
Associate of Arts (A.A.)
UTC Aerospace Systems October 2013 - Present
JNET Communications May 2010 - September 2013
Nicor Gas January 2009 - May 2010
NCO Group January 2004 - December 2008
Skills
Recruiting, Hiring, Training, Benefits Administration, Mediation, Curriculum Development, Staff Development, Coaching, Business Process..., Employee Relations, Employee Handbooks, Employment Law, Investigative Reporting, Reports, Call Center, Telecommunications, Employee Benefits, New Hire Orientations, Interviews, Management, Applicant Tracking..., Call Centers, Time Management, Policy, Performance Management, Payroll, Deferred Compensation, Talent Management, Onboarding, Personnel Management, Workforce Planning, Employee Training, Job Fairs, Employee Engagement, Succession Planning
Education
Rasmussen College
Bachelor’s Degree, Human Resources and Organizational Leadership
Rock Valley College
Associate of Arts (A.A.)
Alicia Graham's NCO Group Experience December 2011 - February 2013
Job Sales Agent at Red Ventures
Industry Consumer Services
Experience
Red Ventures February 2013 - Present
DSW November 2012 - Present
NCO Group December 2011 - February 2013
Charlotte Athletic Club June 2011 - December 2011
Merrill Lynch November 2010 - February 2011
Merrill Lynch June 2010 - October 2010
iQor February 2009 - March 2010
Bank of America July 2008 - January 2009
Charlotte Housing Authority November 2008 - December 2008
Bank of America October 2008 - December 2008
Skills
MS Office Suite, Linux, Cisco Switches, Software Documentation, Management, Customer Service, Security, Sales, Administrative..., Windows 7, Data Entry, Program Management, XP, Accounts Payable, Operations Management, Active Directory, Troubleshooting, Team Leadership, Databases, DNS, Computer Hardware, Networking, TCP/IP
Education
Strayer University-North Carolina 2012 — 2014
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
ITT Technical Institute 2009 — 2011
Associates Degree in Applied Science, Computer Networking Systems
Red Ventures February 2013 - Present
DSW November 2012 - Present
NCO Group December 2011 - February 2013
Charlotte Athletic Club June 2011 - December 2011
Merrill Lynch November 2010 - February 2011
Merrill Lynch June 2010 - October 2010
iQor February 2009 - March 2010
Bank of America July 2008 - January 2009
Charlotte Housing Authority November 2008 - December 2008
Bank of America October 2008 - December 2008
Skills
MS Office Suite, Linux, Cisco Switches, Software Documentation, Management, Customer Service, Security, Sales, Administrative..., Windows 7, Data Entry, Program Management, XP, Accounts Payable, Operations Management, Active Directory, Troubleshooting, Team Leadership, Databases, DNS, Computer Hardware, Networking, TCP/IP
Education
Strayer University-North Carolina 2012 — 2014
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
ITT Technical Institute 2009 — 2011
Associates Degree in Applied Science, Computer Networking Systems
REGINE GO REGINE GO's NCO Group Experience January 2008 - February 2009
Job Sales Account Executive at PCM
Industry Information Technology and Services
Experience
PCM November 2010 - Present
NCO Group January 2008 - February 2009
Skills
Internet Savvy, Apple Certified Support..., Multi Tasking, Microsoft Word, Microsoft Excel, Contemporary Dance, Modern Dance, Singing
Education
Polytechnic University of the Philippines 2005 — 2009
Bachelor in Office Administration
PCM November 2010 - Present
NCO Group January 2008 - February 2009
Skills
Internet Savvy, Apple Certified Support..., Multi Tasking, Microsoft Word, Microsoft Excel, Contemporary Dance, Modern Dance, Singing
Education
Polytechnic University of the Philippines 2005 — 2009
Bachelor in Office Administration
Asa Mizoi Asa Mizoi's NCO Group Experience May 2003 - February 2011
Job Experienced BPO Manager. Specializing in mailroom, document processing, call center, and accounts receivables.
Industry Program Development
Experience
SourceHOV May 2012 - Present
NCO Group May 2003 - February 2011
Bee Alive February 1998 - May 2003
Stamford Computer Group, Inc. August 1994 - December 2001
Skills
Call Center, Team Management, Budgets, Inventory Management, Training, Outsourcing, Call Center Development, Operations Management, Process Improvement, Vendor Management, Performance Management, Customer Service, Team Leadership, Change Management, Coaching, Quality Assurance, Management, Team Building, Sales, Employee Training, Accounts Receivable, Call Centers, Employee Relations, Business Process..., Customer Satisfaction, CRM, Cross-functional Team...
Education
Pace University - Lubin School of Business 1989 — 1992
B.B.A., Accounting
Westchester Business College 1988 — 1989
Associate, Accounting
SourceHOV May 2012 - Present
NCO Group May 2003 - February 2011
Bee Alive February 1998 - May 2003
Stamford Computer Group, Inc. August 1994 - December 2001
Skills
Call Center, Team Management, Budgets, Inventory Management, Training, Outsourcing, Call Center Development, Operations Management, Process Improvement, Vendor Management, Performance Management, Customer Service, Team Leadership, Change Management, Coaching, Quality Assurance, Management, Team Building, Sales, Employee Training, Accounts Receivable, Call Centers, Employee Relations, Business Process..., Customer Satisfaction, CRM, Cross-functional Team...
Education
Pace University - Lubin School of Business 1989 — 1992
B.B.A., Accounting
Westchester Business College 1988 — 1989
Associate, Accounting
Theresa Gregory Theresa Gregory's NCO Group Experience 1995 - 2008
Job looking for a new opportunity as that person who is the go between the User Community and IT.
Industry Information Technology and Services
Experience
Currently unemployed - looking for a job July 2015 - Present
Discover Financial Services January 2015 - July 2015
Highmark Inc. March 2014 - December 2014
JPMorgan Chase October 2012 - May 2013
JP Morgan Chase May 2011 - September 2012
Hexaware Technologies July 2008 - April 2011
NCO Group 1995 - 2008
CAM Systems July 1993 - October 1994
Clean Harbors July 1988 - July 1993
Skills
Databases, SQL, Requirements Gathering, SDLC, COBOL, Oracle, Access, Data Warehousing, Disaster Recovery, Software Documentation, Requirements Analysis, Program Management, Data Center, Help Desk Support, End User Training, Change Management, Business Intelligence, Business Analysis, Vendor Management, IT Strategy, MySQL, Oracle RDBMS, Data Mapping, IT Management, Software Project..., Enterprise Architecture, Toad, VMS, DCL, CMS, MMS, VAX Basic, Open VMS, Tableau, Data Flex, Dec Forms, User Interface, Joomla, Oracle 9i, VAX, SharePoint
Education
Columbus State Community College 2008 — 2014
IT-ART program, Computer Science
Sinclair Community College 1980 — 1982
A.A.S., Computer Programming
Sinclair Community College 1972 — 1975
A.A., Liberal Arts
Currently unemployed - looking for a job July 2015 - Present
Discover Financial Services January 2015 - July 2015
Highmark Inc. March 2014 - December 2014
JPMorgan Chase October 2012 - May 2013
JP Morgan Chase May 2011 - September 2012
Hexaware Technologies July 2008 - April 2011
NCO Group 1995 - 2008
CAM Systems July 1993 - October 1994
Clean Harbors July 1988 - July 1993
Skills
Databases, SQL, Requirements Gathering, SDLC, COBOL, Oracle, Access, Data Warehousing, Disaster Recovery, Software Documentation, Requirements Analysis, Program Management, Data Center, Help Desk Support, End User Training, Change Management, Business Intelligence, Business Analysis, Vendor Management, IT Strategy, MySQL, Oracle RDBMS, Data Mapping, IT Management, Software Project..., Enterprise Architecture, Toad, VMS, DCL, CMS, MMS, VAX Basic, Open VMS, Tableau, Data Flex, Dec Forms, User Interface, Joomla, Oracle 9i, VAX, SharePoint
Education
Columbus State Community College 2008 — 2014
IT-ART program, Computer Science
Sinclair Community College 1980 — 1982
A.A.S., Computer Programming
Sinclair Community College 1972 — 1975
A.A., Liberal Arts
Nancy Gandy Nancy Gandy's NCO Group Experience November 2010 - March 2011
Job Photographer at Picture People
Industry Photography
Experience
Camden County College June 2013 - February 2014
Picture People 2014 - 2014
Six Flags May 2013 - June 2013
Fossil Group, Inc. November 2012 - January 2013
NCO Group November 2010 - March 2011
Southwest Baptist University September 2006 - March 2009
The Shoprite Group of Companies December 2008 - January 2009
Ocean City Tabernacle June 2008 - August 2008
The Red Dragon July 2007 - August 2008
Education
Southwest Baptist University 2006 — 2011
Bachelor's degree, Commercial and Advertising Art
Camden County College June 2013 - February 2014
Picture People 2014 - 2014
Six Flags May 2013 - June 2013
Fossil Group, Inc. November 2012 - January 2013
NCO Group November 2010 - March 2011
Southwest Baptist University September 2006 - March 2009
The Shoprite Group of Companies December 2008 - January 2009
Ocean City Tabernacle June 2008 - August 2008
The Red Dragon July 2007 - August 2008
Education
Southwest Baptist University 2006 — 2011
Bachelor's degree, Commercial and Advertising Art
Tamilarasan Kanmadhian Tamilarasan Kanmadhian's NCO Group Experience January 2013 - February 2013
Job SAP BI Lead/Architect
Industry Information Technology and Services
Experience
EMC June 2013 - Present
Forest Laboratories January 2013 - June 2013
NCO Group January 2013 - February 2013
Medtronic August 2012 - December 2012
West Pharmaceutical Services November 2011 - September 2012
Bristol-Myers Squibb, Princeton, New Jersey May 2011 - October 2011
Limited Brands December 2010 - May 2011
Hewlett Packard July 2010 - December 2010
Swiss Re November 2009 - July 2010
Limited Brands January 2008 - October 2009
Skills
SD, Retail, Public Sector, Insurance, Publishing, MM, PP, FICO, Pharmaceuticals, Medical care, HCM, SAP APO, SAP BW, Materials Management, SAP R/3, ABAP, Personnel Management, Leadership, Web Intelligence, Agile Methodologies, Requirements Analysis, Dashboard, Training, Crystal Reports, Data Modeling, SAP CRM, ETL, Project Management, ERP, Management, Business Objects, Master Data Management, Data Migration, Performance Tuning, SAP Implementation, SAP FI, SAP MM, SAP, Business Intelligence, Data Warehousing, Master Data, SAP Netweaver, Databases, Change Management, Data Warehouse..., SAP BI, Consulting, Business Process, SDLC, SAP ERP
Education
University of Madras 1997 — 2001
Bachelor's Degree in Computer science, Computer Science
Northwest University
Master of Business Administration (MBA), E-Commerce
EMC June 2013 - Present
Forest Laboratories January 2013 - June 2013
NCO Group January 2013 - February 2013
Medtronic August 2012 - December 2012
West Pharmaceutical Services November 2011 - September 2012
Bristol-Myers Squibb, Princeton, New Jersey May 2011 - October 2011
Limited Brands December 2010 - May 2011
Hewlett Packard July 2010 - December 2010
Swiss Re November 2009 - July 2010
Limited Brands January 2008 - October 2009
Skills
SD, Retail, Public Sector, Insurance, Publishing, MM, PP, FICO, Pharmaceuticals, Medical care, HCM, SAP APO, SAP BW, Materials Management, SAP R/3, ABAP, Personnel Management, Leadership, Web Intelligence, Agile Methodologies, Requirements Analysis, Dashboard, Training, Crystal Reports, Data Modeling, SAP CRM, ETL, Project Management, ERP, Management, Business Objects, Master Data Management, Data Migration, Performance Tuning, SAP Implementation, SAP FI, SAP MM, SAP, Business Intelligence, Data Warehousing, Master Data, SAP Netweaver, Databases, Change Management, Data Warehouse..., SAP BI, Consulting, Business Process, SDLC, SAP ERP
Education
University of Madras 1997 — 2001
Bachelor's Degree in Computer science, Computer Science
Northwest University
Master of Business Administration (MBA), E-Commerce
Anna (Guarnieri) Dunmeyer's NCO Group Experience 2010 - 2011
Job B2B Marketing & Sales Communications, Client Engagement Strategist
Industry Pharmaceuticals
Experience
Zinc Ahead Ltd 2014 - Present
TMS Health, a Xerox Company 2011 - 2014
NCO Group 2010 - 2011
Telerx 2006 - 2010
Township of Hamilton 2003 - 2006
ICT Group 1998 - 2003
Skills
Strategy, Marketing Communications, Business Development, Leadership, Management, Marketing, Marketing Strategy, Sales Operations, Content Marketing, Marketing Management, Proposal Writing, Time Management, Direct Marketing, Account Management, Strategic Planning, Lead Generation, Budgets, Sales Management, Vendor Management, Proposal Generation, Sales Presentations, Customer Retention, Executive Management, Cross-functional Team..., CRM, New Business Development, Inbound Marketing, Team Building, Team Leadership, Customer Satisfaction, Sales, Outsourcing, Customer Experience, Strategic Partnerships, Process Improvement, Proposal Management, Project Planning, Brand Management, B2B, Digital Marketing, Competitive Analysis, Market Research, Training, Corporate Branding, Business Administration
Education
Rider University 1995 — 1999
BA, English Literature
Zinc Ahead Ltd 2014 - Present
TMS Health, a Xerox Company 2011 - 2014
NCO Group 2010 - 2011
Telerx 2006 - 2010
Township of Hamilton 2003 - 2006
ICT Group 1998 - 2003
Skills
Strategy, Marketing Communications, Business Development, Leadership, Management, Marketing, Marketing Strategy, Sales Operations, Content Marketing, Marketing Management, Proposal Writing, Time Management, Direct Marketing, Account Management, Strategic Planning, Lead Generation, Budgets, Sales Management, Vendor Management, Proposal Generation, Sales Presentations, Customer Retention, Executive Management, Cross-functional Team..., CRM, New Business Development, Inbound Marketing, Team Building, Team Leadership, Customer Satisfaction, Sales, Outsourcing, Customer Experience, Strategic Partnerships, Process Improvement, Proposal Management, Project Planning, Brand Management, B2B, Digital Marketing, Competitive Analysis, Market Research, Training, Corporate Branding, Business Administration
Education
Rider University 1995 — 1999
BA, English Literature
David Aluko David Aluko's NCO Group Experience April 2006 - February 2007
Job Senior Network Engineer at Guardian Life
Industry Financial Services
Experience
Guardian Life December 2007 - Present
Banca Nazionale de Lavoro February 2007 - November 2007
NCO Group April 2006 - February 2007
Education
Obafemi Awolowo University
Bachelor of Science (BS), Computer Science
Guardian Life December 2007 - Present
Banca Nazionale de Lavoro February 2007 - November 2007
NCO Group April 2006 - February 2007
Education
Obafemi Awolowo University
Bachelor of Science (BS), Computer Science
Sara Bottos's NCO Group Experience October 2012 - Present
Job Senior Collections Officer
Industry Financial Services
Experience
NCO Group October 2012 - Present
Global International November 2011 - October 2012
Collectcorp April 2009 - October 2011
Total Credit Recovery October 2008 - April 2009
Total Debt Freedom March 2007 - April 2008
CBV Collection Services Ltd October 2005 - April 2007
Global Credit and Collections September 2003 - October 2005
Skills
Highly initiative and..., Ability to negotiate..., Able to work under..., Excellent verbal as..., Able to work in a team..., Ability to follow..., Training & Development, FDCPA training, Team Leadership, Employee Training, Credit, Customer Service, Loans, Management, Negotiation, Training, Accounts Receivable, Customer Satisfaction, Credit Cards, Credit Risk, Account Reconciliation, Credit Analysis, Coaching, Operations Management, Call Centers, Process Improvement, Team Building, Risk Management, Accounting, Strategic Planning, Time Management, Analysis, Forecasting, Banking, Leadership
Education
Champlain Institution 2008 — 2010
esthetic, spa management and make up artistry
Seneca College of Applied Arts and Technology 2001 — 2002
Graphic Design
NCO Group October 2012 - Present
Global International November 2011 - October 2012
Collectcorp April 2009 - October 2011
Total Credit Recovery October 2008 - April 2009
Total Debt Freedom March 2007 - April 2008
CBV Collection Services Ltd October 2005 - April 2007
Global Credit and Collections September 2003 - October 2005
Skills
Highly initiative and..., Ability to negotiate..., Able to work under..., Excellent verbal as..., Able to work in a team..., Ability to follow..., Training & Development, FDCPA training, Team Leadership, Employee Training, Credit, Customer Service, Loans, Management, Negotiation, Training, Accounts Receivable, Customer Satisfaction, Credit Cards, Credit Risk, Account Reconciliation, Credit Analysis, Coaching, Operations Management, Call Centers, Process Improvement, Team Building, Risk Management, Accounting, Strategic Planning, Time Management, Analysis, Forecasting, Banking, Leadership
Education
Champlain Institution 2008 — 2010
esthetic, spa management and make up artistry
Seneca College of Applied Arts and Technology 2001 — 2002
Graphic Design
Paolo Gesmundo Paolo Gesmundo's NCO Group Experience 2006 - April 2008
Job Technical Support Manager at LiveVox
Industry Telecommunications
Experience
LiveVox July 2012 - Present
LiveVox December 2009 - July 2012
NCO Group 2006 - April 2008
NCO Group March 2006 - December 2006
TeleTech December 2005 - March 2006
Meralco Industrial Engineering Corporation August 2005 - December 2005
Skills
Cloud Computing, Troubleshooting, ACD, Avaya, IVR, SQL, Call Centers, Perl, Telephony, VoIP, Call Logging, Contact Centers, Salesforce.com, Management, SIP, Technical Support, Telecommunications, Vendor Management
Education
San Beda College 2001 — 2005
Bachelor of Science in Commerce, Computer Applications and Information Science
LiveVox July 2012 - Present
LiveVox December 2009 - July 2012
NCO Group 2006 - April 2008
NCO Group March 2006 - December 2006
TeleTech December 2005 - March 2006
Meralco Industrial Engineering Corporation August 2005 - December 2005
Skills
Cloud Computing, Troubleshooting, ACD, Avaya, IVR, SQL, Call Centers, Perl, Telephony, VoIP, Call Logging, Contact Centers, Salesforce.com, Management, SIP, Technical Support, Telecommunications, Vendor Management
Education
San Beda College 2001 — 2005
Bachelor of Science in Commerce, Computer Applications and Information Science
Paul Waldmiller's NCO Group Experience 2005 - 2008
Job
Industry Nonprofit Organization Management
Experience
Global Family Outreach Ministries 2007 - Present
New Covenant Chapel AoG Church 2008 - 2009
NCO Group 2005 - 2008
Globe Missionary Evangelism 2003 - 2005
Skills
Marriage and Family..., Marketing, Mediation, Organizational..., Ministering, Pastoral, Public Speaking, Nonprofits, Policy, Leadership Development, Community Outreach, Preaching, Teaching, Bible Study, Volunteer Management, Conflict Resolution, Public Relations, Customer Service, Social Media, Social Networking, Event Planning, Fundraising
Education
Elim Bible School 1994 — 2003
Bible/Biblical Studies
State University of New York Empire State College 1992 — 1996
Bachelor of Science (BS), Marriage and Family Therapy/Counseling
Global Family Outreach Ministries 2007 - Present
New Covenant Chapel AoG Church 2008 - 2009
NCO Group 2005 - 2008
Globe Missionary Evangelism 2003 - 2005
Skills
Marriage and Family..., Marketing, Mediation, Organizational..., Ministering, Pastoral, Public Speaking, Nonprofits, Policy, Leadership Development, Community Outreach, Preaching, Teaching, Bible Study, Volunteer Management, Conflict Resolution, Public Relations, Customer Service, Social Media, Social Networking, Event Planning, Fundraising
Education
Elim Bible School 1994 — 2003
Bible/Biblical Studies
State University of New York Empire State College 1992 — 1996
Bachelor of Science (BS), Marriage and Family Therapy/Counseling
Adrian Harlan Adrian Harlan's NCO Group Experience August 2011 - February 2012
Job Substitute Teacher at Rockford Public Schools
Industry Media Production
Experience
Rockford Public Schools August 2013 - Present
American Food and Vending September 2012 - Present
NCO Group August 2011 - February 2012
Southern Illinois University August 2010 - May 2011
Aramark Campus LLC June 2008 - August 2010
University of New Mexico Department of Cinematic Arts May 2004 - August 2010
Aramark Campus LLC May 2001 - May 2008
Skills
Film History, Film Studies, Cinematography, Film Editing, 16mm, Flatbed, Final Cut Pro, Final Draft, Video, Video Editing, Critical Theory, Fine Art Photography, History, Russian History, Russian politics, Russian Literature, Former Soviet Union, College Teaching, Academia, Academic Tutoring, Catering, Coordinating Events, Film, Video Production, Screenwriting, Film Production, Directing, Documentaries, Final Cut Studio, Media Production, Camera, Videography, Creative Writing, Multimedia, Short Films, Post Production
Education
Southern Illinois University, Carbondale 2010 — 2011
Mass Communication and Media Arts
St. John's College 2009 — 2010
Eastern Classics
St. John's College 2008 — 2009
MA, Liberal Arts
The University of New Mexico 1999 — 2004
BA, Media Arts
The University of New Mexico 1984 — 1993
BA, History; Russian Studies
Rockford Public Schools August 2013 - Present
American Food and Vending September 2012 - Present
NCO Group August 2011 - February 2012
Southern Illinois University August 2010 - May 2011
Aramark Campus LLC June 2008 - August 2010
University of New Mexico Department of Cinematic Arts May 2004 - August 2010
Aramark Campus LLC May 2001 - May 2008
Skills
Film History, Film Studies, Cinematography, Film Editing, 16mm, Flatbed, Final Cut Pro, Final Draft, Video, Video Editing, Critical Theory, Fine Art Photography, History, Russian History, Russian politics, Russian Literature, Former Soviet Union, College Teaching, Academia, Academic Tutoring, Catering, Coordinating Events, Film, Video Production, Screenwriting, Film Production, Directing, Documentaries, Final Cut Studio, Media Production, Camera, Videography, Creative Writing, Multimedia, Short Films, Post Production
Education
Southern Illinois University, Carbondale 2010 — 2011
Mass Communication and Media Arts
St. John's College 2009 — 2010
Eastern Classics
St. John's College 2008 — 2009
MA, Liberal Arts
The University of New Mexico 1999 — 2004
BA, Media Arts
The University of New Mexico 1984 — 1993
BA, History; Russian Studies
Talina (Benton) Grimm Talina (Benton) Grimm's NCO Group Experience August 2005 - January 2006
Job Staffing Professional at Aspen Technology
Industry Staffing and Recruiting
Experience
Grimm Home July 2012 - Present
Aspen Technology July 2011 - July 2012
First Call Personnel Services August 2006 - May 2011
BHP Billiton January 2006 - June 2006
NCO Group August 2005 - January 2006
Houston Astros August 2004 - December 2004
Skills
Recruiting, Human Resources, Talent Acquisition, Sourcing, Technical Recruiting, Executive Search, Staffing Services, Hiring, Employee Benefits, Screening Resumes, Temporary Staffing, Temporary Placement, Contract Recruitment, Applicant Tracking..., Internet Recruiting, Management
Education
Stephen F. Austin State University 2000 — 2004
Bachelor of Science
Grimm Home July 2012 - Present
Aspen Technology July 2011 - July 2012
First Call Personnel Services August 2006 - May 2011
BHP Billiton January 2006 - June 2006
NCO Group August 2005 - January 2006
Houston Astros August 2004 - December 2004
Skills
Recruiting, Human Resources, Talent Acquisition, Sourcing, Technical Recruiting, Executive Search, Staffing Services, Hiring, Employee Benefits, Screening Resumes, Temporary Staffing, Temporary Placement, Contract Recruitment, Applicant Tracking..., Internet Recruiting, Management
Education
Stephen F. Austin State University 2000 — 2004
Bachelor of Science
Roger Ammons Roger Ammons's NCO Group Experience February 2012 - Present
Job SVP and CFO at NCO Group
Industry Management Consulting
Experience
NCO Group February 2012 - Present
MorganFranklin Corporation October 2010 - February 2012
BearingPoint 2005 - 2010
QuadraMed 2003 - 2005
SAVVIS 2001 - 2003
MCI 2002 - 2002
Loral Space and Communications (Loral CyberStar, Inc.) 1995 - 2001
Arthur Anderson 1991 - 1994
Skills
Certified Public..., Mergers & Acquisitions, Financial Reporting, Managerial Finance, Accounting, SEC filings, Auditing, Finance, Revenue Recognition, Strategic Financial..., Restructuring, Budgets, Consolidation, Account Reconciliation, PeopleSoft, Management, IPO, Accounts Receivable, Tax, Sarbanes-Oxley, Integration, Business Process..., Mergers, Human Resources, CPA, Financial Analysis, Process Improvement, Forecasting, Internal Audit, Acquisition Integration, Enterprise Software, Sarbanes-Oxley Act, Policy, Management Consulting
Education
Shepherd University 1984 — 1989
Bachelor of Science (B.S.), Accounting
NCO Group February 2012 - Present
MorganFranklin Corporation October 2010 - February 2012
BearingPoint 2005 - 2010
QuadraMed 2003 - 2005
SAVVIS 2001 - 2003
MCI 2002 - 2002
Loral Space and Communications (Loral CyberStar, Inc.) 1995 - 2001
Arthur Anderson 1991 - 1994
Skills
Certified Public..., Mergers & Acquisitions, Financial Reporting, Managerial Finance, Accounting, SEC filings, Auditing, Finance, Revenue Recognition, Strategic Financial..., Restructuring, Budgets, Consolidation, Account Reconciliation, PeopleSoft, Management, IPO, Accounts Receivable, Tax, Sarbanes-Oxley, Integration, Business Process..., Mergers, Human Resources, CPA, Financial Analysis, Process Improvement, Forecasting, Internal Audit, Acquisition Integration, Enterprise Software, Sarbanes-Oxley Act, Policy, Management Consulting
Education
Shepherd University 1984 — 1989
Bachelor of Science (B.S.), Accounting
Sean Hoffman Sean Hoffman's NCO Group Experience October 2014 - Present
Job Senior Network Engineer at NCO Group
Industry Retail
Experience
NCO Group October 2014 - Present
A.C. Moore May 2008 - August 2014
Unisys August 2003 - May 2008
Unisys June 2003 - September 2004
GE March 2001 - December 2001
Dimension Data September 2000 - March 2001
GE March 1999 - September 2000
Skills
Network Design, Network Operations, Network Management..., Routers, Routing Protocols, Router Configuration, Cisco Switches, Nexus, Contract Negotiation, Contract Management, BGP, OSPF, EIGRP, WAN, Telecommunications, Telephony, VoIP, SIP, H.323, DNS management, Process Improvement, Project Planning, Perl, Unix, Linux, Red Hat Linux, Windows Server, Apple, Asset Management, Firewall Administration, Network Security, Network Administration, IP Networking, Internetworking, Internet, Peregrine, Managed Services, Telecommunications..., Computer Network..., IP, Firewalls, Cisco Technologies, Data Center, Cisco Nexus, Networking, Security, Juniper, Troubleshooting, Juniper Technologies, VPN
Education
Rutgers, The State University of New Jersey-New Brunswick 1992 — 1997
BA, Anthropology
NCO Group October 2014 - Present
A.C. Moore May 2008 - August 2014
Unisys August 2003 - May 2008
Unisys June 2003 - September 2004
GE March 2001 - December 2001
Dimension Data September 2000 - March 2001
GE March 1999 - September 2000
Skills
Network Design, Network Operations, Network Management..., Routers, Routing Protocols, Router Configuration, Cisco Switches, Nexus, Contract Negotiation, Contract Management, BGP, OSPF, EIGRP, WAN, Telecommunications, Telephony, VoIP, SIP, H.323, DNS management, Process Improvement, Project Planning, Perl, Unix, Linux, Red Hat Linux, Windows Server, Apple, Asset Management, Firewall Administration, Network Security, Network Administration, IP Networking, Internetworking, Internet, Peregrine, Managed Services, Telecommunications..., Computer Network..., IP, Firewalls, Cisco Technologies, Data Center, Cisco Nexus, Networking, Security, Juniper, Troubleshooting, Juniper Technologies, VPN
Education
Rutgers, The State University of New Jersey-New Brunswick 1992 — 1997
BA, Anthropology
LaTisha King LaTisha King's NCO Group Experience September 2010 - February 2011
Job Server at Darden Restaurants
Industry Restaurants
Experience
Darden Restaurants August 2012 - Present
Marco's Pizza August 2009 - September 2011
NCO Group September 2010 - February 2011
Skills
Customer-focused Service, Top-notch Customer..., Fast-paced, Personal Communication
Education
Prince George's Community College 2013 — 2015
Strayer University (VA) 2008 — 2014
Darden Restaurants August 2012 - Present
Marco's Pizza August 2009 - September 2011
NCO Group September 2010 - February 2011
Skills
Customer-focused Service, Top-notch Customer..., Fast-paced, Personal Communication
Education
Prince George's Community College 2013 — 2015
Strayer University (VA) 2008 — 2014
Darwin Hull Darwin Hull's NCO Group Experience October 2011 - May 2012
Job Service Desk Analyst at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems May 2012 - Present
NCO Group October 2011 - May 2012
Education
Savannah College of Art and Design 2006 — 2010
Bachelor of Fine Arts (B.F.A.), Performing Arts
TEKsystems May 2012 - Present
NCO Group October 2011 - May 2012
Education
Savannah College of Art and Design 2006 — 2010
Bachelor of Fine Arts (B.F.A.), Performing Arts
Forrest McCain Forrest McCain's NCO Group Experience August 2009 - Present
Job Customer Service Representative at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Business Solutions September 2009 - Present
NCO Group August 2009 - Present
Chance Program Northern Illinois University May 2006 - Present
Wal-Mart May 2003 - Present
Menards May 2008 - August 2008
Menards Distribution Center May 2008 - August 2008
Enterprise Rent-A-Car May 2007 - November 2007
Enterprise Rent-A-Car May 2007 - September 2007
Americall Corporation May 2006 - August 2006
Skills
Certified Mentor
Education
Northern Illinois University 2003 — 2008
Bachelor's Degree, Economics
Northern Illinois University
Bachelor of Science, Economics
NCO Business Solutions September 2009 - Present
NCO Group August 2009 - Present
Chance Program Northern Illinois University May 2006 - Present
Wal-Mart May 2003 - Present
Menards May 2008 - August 2008
Menards Distribution Center May 2008 - August 2008
Enterprise Rent-A-Car May 2007 - November 2007
Enterprise Rent-A-Car May 2007 - September 2007
Americall Corporation May 2006 - August 2006
Skills
Certified Mentor
Education
Northern Illinois University 2003 — 2008
Bachelor's Degree, Economics
Northern Illinois University
Bachelor of Science, Economics
Earl Griffis IV Earl Griffis IV's NCO Group Experience July 2010 - Present
Job Manager
Industry Financial Services
Experience
NCO Group July 2010 - Present
Nations Recovery Center, Inc. May 2010 - July 2010
Axiant, LLC January 2005 - December 2009
Brookstone Company December 2003 - September 2004
Risk Management Alternatives January 2002 - December 2002
Education
Strayer University 2009 — 2013
Bachelor of Science, International Business
NCO Group July 2010 - Present
Nations Recovery Center, Inc. May 2010 - July 2010
Axiant, LLC January 2005 - December 2009
Brookstone Company December 2003 - September 2004
Risk Management Alternatives January 2002 - December 2002
Education
Strayer University 2009 — 2013
Bachelor of Science, International Business
Charles Rupcich's NCO Group Experience February 2008 - July 2010
Job Level II Office Clerk.
Industry Restaurants
Experience
Estes Express Lines September 2013 - Present
Filling station October 2012 - September 2013
Taco Bell May 2012 - October 2012
Popeyes Louisiana Kitchen January 2010 - May 2012
Popeyes Louisiana Kitchen 2011 - 2011
NCO Group February 2008 - July 2010
Results Media II September 2005 - August 2007
Continental Coupons September 2005 - August 2007
Sbarro's September 1999 - July 2005
Skills
Advertising, Restaurants, Leadership Development, Sales, Restaurant Management, Management, Customer Satisfaction, Food, Hospitality
Education
Rock Valley Community College
Rock Valley College 2004 — 2005
Illinois Valley Community College
Western Illinois University
Western Illinois University 1996 — 1997
Business
Estes Express Lines September 2013 - Present
Filling station October 2012 - September 2013
Taco Bell May 2012 - October 2012
Popeyes Louisiana Kitchen January 2010 - May 2012
Popeyes Louisiana Kitchen 2011 - 2011
NCO Group February 2008 - July 2010
Results Media II September 2005 - August 2007
Continental Coupons September 2005 - August 2007
Sbarro's September 1999 - July 2005
Skills
Advertising, Restaurants, Leadership Development, Sales, Restaurant Management, Management, Customer Satisfaction, Food, Hospitality
Education
Rock Valley Community College
Rock Valley College 2004 — 2005
Illinois Valley Community College
Western Illinois University
Western Illinois University 1996 — 1997
Business
Eric Sipple Eric Sipple's NCO Group Experience November 2004 - September 2005
Job Sr. Software Engineer at StitchFix
Industry Computer Software
Experience
Stitch Fix August 2015 - Present
The Pittsburgh Cultural Trust July 2014 - August 2015
The Pittsburgh Cultural Trust December 2009 - July 2014
TrueCommerce August 2006 - December 2009
Fidelity National Financial September 2005 - August 2006
NCO Group November 2004 - September 2005
KeyCorp March 2001 - September 2003
Skills
C#, Databases, PHP, Quality Assurance, JavaScript, JSON, Ruby on Rails, Writing, HTML, Microsoft SQL Server, ASP.NET, Software Development, Web Services, SQL, Magics, jQuery, Query400, CATS, COBOLII, Ember.js, Bootstrap, Ruby
Education
University of Phoenix 2001 — 2005
BS, Information Technology
Robert Morris University 1998 — 2000
Information Technology
Stitch Fix August 2015 - Present
The Pittsburgh Cultural Trust July 2014 - August 2015
The Pittsburgh Cultural Trust December 2009 - July 2014
TrueCommerce August 2006 - December 2009
Fidelity National Financial September 2005 - August 2006
NCO Group November 2004 - September 2005
KeyCorp March 2001 - September 2003
Skills
C#, Databases, PHP, Quality Assurance, JavaScript, JSON, Ruby on Rails, Writing, HTML, Microsoft SQL Server, ASP.NET, Software Development, Web Services, SQL, Magics, jQuery, Query400, CATS, COBOLII, Ember.js, Bootstrap, Ruby
Education
University of Phoenix 2001 — 2005
BS, Information Technology
Robert Morris University 1998 — 2000
Information Technology
Melodie Uri's NCO Group Experience October 2005 - February 2010
Job Looking for new and exciting opportunities...
Industry Computer Software
Experience
Teletech philippines July 2012 - May 2015
The Design People April 2011 - December 2011
TDP - The Design People April 2011 - August 2011
NCO Group October 2005 - February 2010
Bless Microfinance Corporation September 2004 - February 2005
Skills
-Computer languages:..., CRM, Management, Training, Salesforce.com, Consulting, Customer Retention, Coaching, Customer Service, Team Leadership, Process Improvement, Project Management
Education
Polytechnic University of the Philippines 1997 — 2001
Bachelor's degree, Information Technology
Teletech philippines July 2012 - May 2015
The Design People April 2011 - December 2011
TDP - The Design People April 2011 - August 2011
NCO Group October 2005 - February 2010
Bless Microfinance Corporation September 2004 - February 2005
Skills
-Computer languages:..., CRM, Management, Training, Salesforce.com, Consulting, Customer Retention, Coaching, Customer Service, Team Leadership, Process Improvement, Project Management
Education
Polytechnic University of the Philippines 1997 — 2001
Bachelor's degree, Information Technology
Holly Hensel Holly Hensel's NCO Group Experience April 2009 - June 2009
Job Proposal coordinator
Industry Information Technology and Services
Experience
FavorTech LLC September 2015 - Present
Ellumen, Inc. February 2014 - August 2015
Chenega Corporation July 2013 - December 2013
Lockheed Martin Aeronautics May 2012 - January 2013
Lockheed Martin Aeronautics December 2009 - May 2012
Ashley Furniture Industries June 2009 - December 2009
NCO Group April 2009 - June 2009
RdF Corp. October 2007 - November 2008
Rite Aid January 2007 - October 2007
Skills
Microsoft Word, Customer Service, Microsoft Excel, Research, Program Management, SAP, Time Management, Outlook, Process Improvement, Strategic Planning, Management, Procurement, Logistics, Analysis, Microsoft Office, DoD, Proposal Writing, Leadership, Training, Government Contracting
Education
Rivier College 2002 — 2006
Bachelor of Arts (B.A.), Psychology
Rivier College 2002 — 2006
Psychology, Clinical Psychology
FavorTech LLC September 2015 - Present
Ellumen, Inc. February 2014 - August 2015
Chenega Corporation July 2013 - December 2013
Lockheed Martin Aeronautics May 2012 - January 2013
Lockheed Martin Aeronautics December 2009 - May 2012
Ashley Furniture Industries June 2009 - December 2009
NCO Group April 2009 - June 2009
RdF Corp. October 2007 - November 2008
Rite Aid January 2007 - October 2007
Skills
Microsoft Word, Customer Service, Microsoft Excel, Research, Program Management, SAP, Time Management, Outlook, Process Improvement, Strategic Planning, Management, Procurement, Logistics, Analysis, Microsoft Office, DoD, Proposal Writing, Leadership, Training, Government Contracting
Education
Rivier College 2002 — 2006
Bachelor of Arts (B.A.), Psychology
Rivier College 2002 — 2006
Psychology, Clinical Psychology
Rafael Lara Martinez's NCO Group Experience January 2013 - January 2014
Job Guitars,bass programming at GhostHorse
Industry Hospital & Health Care
Experience
Monument Security, Inc. June 2015 - Present
GhostHorse November 2014 - Present
Sea Mar Community Health Center February 2014 - March 2015
Death By Stars June 2010 - June 2014
universal language services November 2013 - January 2014
NCO Group January 2013 - January 2014
Oregon Loss Prevention Services June 2012 - December 2012
The Home Depot 2003 - 2011
Skills
Loss Prevention, Spanish translation, Investigations, Safety Management, CCTV systems, Logistics, Microsoft Office, Mac OS X, Conflict Management, Internal Investigations, Customer Service, Building materials sales, Private Investigations, CCTV, Spanish, Organized Retail Crime, Retail, Surveillance, OS X, Time Management, Social Media Marketing, Creative Writing
Education
Renton Technical College 2001 — 2002
Hazen Highschool
Monument Security, Inc. June 2015 - Present
GhostHorse November 2014 - Present
Sea Mar Community Health Center February 2014 - March 2015
Death By Stars June 2010 - June 2014
universal language services November 2013 - January 2014
NCO Group January 2013 - January 2014
Oregon Loss Prevention Services June 2012 - December 2012
The Home Depot 2003 - 2011
Skills
Loss Prevention, Spanish translation, Investigations, Safety Management, CCTV systems, Logistics, Microsoft Office, Mac OS X, Conflict Management, Internal Investigations, Customer Service, Building materials sales, Private Investigations, CCTV, Spanish, Organized Retail Crime, Retail, Surveillance, OS X, Time Management, Social Media Marketing, Creative Writing
Education
Renton Technical College 2001 — 2002
Hazen Highschool
April Beasley April Beasley's NCO Group Experience April 2012 - July 2012
Job Student at Rockford Career College
Industry Retail
Experience
Septran INC October 2014 - April 2015
The Connection November 2013 - July 2014
NCO Group April 2012 - July 2012
Education
Rockford Career College 2015 — 2017
Associate’s Degree, Accounting and Business/Management
Septran INC October 2014 - April 2015
The Connection November 2013 - July 2014
NCO Group April 2012 - July 2012
Education
Rockford Career College 2015 — 2017
Associate’s Degree, Accounting and Business/Management
Colby Condron's NCO Group Experience March 2015 - Present
Job Call Center Representative for NCO
Industry Marketing and Advertising
Experience
NCO Group March 2015 - Present
Parkway Enterprises September 2014 - January 2015
Basics & Beyond Cleaning Services May 2013 - September 2014
Gilamco Inc.t/a Gillian's Wonderland Pier June 2009 - September 2014
SRU Bodybuilding & Fitness Club May 2013 - May 2014
Slippery Rock University August 2010 - May 2014
Skills
Facebook, Social Networking, Planning & Organizing..., Phone Etiquette, Social Media, Highly personable, Fitness, Customer Service, Twitter, Enjoy Working with..., Cash Handling Experience, Experience Working with..., Microsoft Word, PowerPoint, Microsoft Excel, Office 365, Instagram, Microsoft Office, Skilled Multi-tasker
Education
Slippery Rock University of Pennsylvania 2010 — 2014
Bachelor's degree, Communication, General
Slippery Rock University of Pennsylvania 2010 — 2014
Bachlor's degree, Communication, General
Henderson High school 2007 — 2010
NCO Group March 2015 - Present
Parkway Enterprises September 2014 - January 2015
Basics & Beyond Cleaning Services May 2013 - September 2014
Gilamco Inc.t/a Gillian's Wonderland Pier June 2009 - September 2014
SRU Bodybuilding & Fitness Club May 2013 - May 2014
Slippery Rock University August 2010 - May 2014
Skills
Facebook, Social Networking, Planning & Organizing..., Phone Etiquette, Social Media, Highly personable, Fitness, Customer Service, Twitter, Enjoy Working with..., Cash Handling Experience, Experience Working with..., Microsoft Word, PowerPoint, Microsoft Excel, Office 365, Instagram, Microsoft Office, Skilled Multi-tasker
Education
Slippery Rock University of Pennsylvania 2010 — 2014
Bachelor's degree, Communication, General
Slippery Rock University of Pennsylvania 2010 — 2014
Bachlor's degree, Communication, General
Henderson High school 2007 — 2010
Nancy Gandy-Silver Nancy Gandy-Silver's NCO Group Experience November 2010 - March 2011
Job Seeking Photography/Clerical/Customer Service Career
Industry Photography
Experience
Adventure Aquarium February 2015 - May 2015
Picture People October 2014 - May 2015
Camden County College June 2013 - February 2014
Six Flags Great Adventure May 2013 - June 2013
Fossil Watches November 2012 - January 2013
NCO Group November 2010 - March 2011
Southwest Baptist University September 2006 - March 2009
Shoprite December 2008 - January 2009
Ocean City Tabernacle June 2008 - August 2008
The Red Dragon June 2006 - August 2008
Skills
Digital Photography, Portrait Photography, Portraits, Lightroom, Photos, Image Manipulation, Studio Lighting, Studio Photography, Photoshop, Image Editing
Education
Southwest Baptist University 2006 — 2011
Bachelor's degree, Commercial and Advertising Art
Burlington County College 2005 — 2006
Na, Liberal Arts and Sciences/Liberal Studies
Delran High School 2000 — 2004
Diploma, Photography
Adventure Aquarium February 2015 - May 2015
Picture People October 2014 - May 2015
Camden County College June 2013 - February 2014
Six Flags Great Adventure May 2013 - June 2013
Fossil Watches November 2012 - January 2013
NCO Group November 2010 - March 2011
Southwest Baptist University September 2006 - March 2009
Shoprite December 2008 - January 2009
Ocean City Tabernacle June 2008 - August 2008
The Red Dragon June 2006 - August 2008
Skills
Digital Photography, Portrait Photography, Portraits, Lightroom, Photos, Image Manipulation, Studio Lighting, Studio Photography, Photoshop, Image Editing
Education
Southwest Baptist University 2006 — 2011
Bachelor's degree, Commercial and Advertising Art
Burlington County College 2005 — 2006
Na, Liberal Arts and Sciences/Liberal Studies
Delran High School 2000 — 2004
Diploma, Photography
Kurtrina M. Dennis Kurtrina M. Dennis's NCO Group Experience March 2007 - December 2007
Job CCHT/Technologists
Industry Hospital & Health Care
Experience
Gessner Dialysis and Kidney Center December 2014 - June 2015
SNG DIALYSIS June 2014 - November 2014
UTMB-TDCJ October 2013 - April 2014
Quality Care Family Clinic May 2013 - July 2013
Hillcroft Dialysis March 2013 - May 2013
South Loop Medical Pain Clinic January 2013 - February 2013
Allied Barton Security Services March 2008 - April 2010
NCO Group March 2007 - December 2007
Skills
Outlook, CPR Certified, Microsoft Word, Customer Service, Healthcare, Data Entry, Microsoft Excel, PowerPoint, English, Windows, Research, Photoshop, Public Speaking, Editing, Medical Records, Vital Signs, Treatment, Medicine, Medical Terminology, HIPAA, Healthcare Information..., Patient Safety, BLS, Patient Education, EMR, Critical Thinking, EHR, First Aid, Intuitive Leadership, Time Management
Education
Sanford-Brown College-Houston 2012 — 2013
Hemodialysis Technician, Renal/Dialysis Technologist/Technician, 3.7 GPA
Prairie View A&M University 2001 — 2004
Criminal Justice/Psychology
Gessner Dialysis and Kidney Center December 2014 - June 2015
SNG DIALYSIS June 2014 - November 2014
UTMB-TDCJ October 2013 - April 2014
Quality Care Family Clinic May 2013 - July 2013
Hillcroft Dialysis March 2013 - May 2013
South Loop Medical Pain Clinic January 2013 - February 2013
Allied Barton Security Services March 2008 - April 2010
NCO Group March 2007 - December 2007
Skills
Outlook, CPR Certified, Microsoft Word, Customer Service, Healthcare, Data Entry, Microsoft Excel, PowerPoint, English, Windows, Research, Photoshop, Public Speaking, Editing, Medical Records, Vital Signs, Treatment, Medicine, Medical Terminology, HIPAA, Healthcare Information..., Patient Safety, BLS, Patient Education, EMR, Critical Thinking, EHR, First Aid, Intuitive Leadership, Time Management
Education
Sanford-Brown College-Houston 2012 — 2013
Hemodialysis Technician, Renal/Dialysis Technologist/Technician, 3.7 GPA
Prairie View A&M University 2001 — 2004
Criminal Justice/Psychology
Bruce Kramer's NCO Group Experience August 2005 - April 2010
Job Manager, Marketing at ARI
Industry Automotive
Experience
ARI January 2015 - Present
Freelance Writer January 2000 - Present
ARI September 2012 - January 2015
ARI July 2010 - September 2012
NCO Group August 2005 - April 2010
NCO Group January 2004 - August 2005
Faulkner Information Services December 2000 - October 2003
Slack Inc. August 2000 - December 2000
Faulkner Information Services August 1999 - August 2000
Skills
Proposal Writing, Editing, Press Releases, Social Media, Marketing Communications, Corporate Communications, CRM, Marketing, Leadership, Account Management, Strategy, Market Research, Management, SEO, Strategic Planning, Sales Operations, New Business Development, Team Building, Interviews, Process Improvement
Education
Rutgers University – Camden 1994 — 1999
BA, English
ARI January 2015 - Present
Freelance Writer January 2000 - Present
ARI September 2012 - January 2015
ARI July 2010 - September 2012
NCO Group August 2005 - April 2010
NCO Group January 2004 - August 2005
Faulkner Information Services December 2000 - October 2003
Slack Inc. August 2000 - December 2000
Faulkner Information Services August 1999 - August 2000
Skills
Proposal Writing, Editing, Press Releases, Social Media, Marketing Communications, Corporate Communications, CRM, Marketing, Leadership, Account Management, Strategy, Market Research, Management, SEO, Strategic Planning, Sales Operations, New Business Development, Team Building, Interviews, Process Improvement
Education
Rutgers University – Camden 1994 — 1999
BA, English
Amelia Green Amelia Green's NCO Group Experience August 2010 - December 2010
Job Student at SCSU
Industry Accounting
Experience
SCSU Summer InternAntigua and Barbuda Football AssociationJune 2014 - August 2014
University of south carolina salkehatchie August 2012 - May 2013
University of South Carolina Salkehatchie August 2011 - May 2012
NCO Group August 2010 - December 2010
Skills
Time Management, Teamwork, Economics, Microsoft Excel, Microsoft Word, Research, Microsoft Office, PowerPoint, Computer/Technical..., Mathematics, Sports, Sports Nutrition, Sports Coaching, QuickBooks
Education
South Carolina State University 2013 — 2015
Bachelor's Degree, Accounting, 3.73
University of South Carolina Salkehatchie 2011 — 2013
Associate of Arts (A.A.), Accounting, 3.8
SCSU Summer InternAntigua and Barbuda Football AssociationJune 2014 - August 2014
University of south carolina salkehatchie August 2012 - May 2013
University of South Carolina Salkehatchie August 2011 - May 2012
NCO Group August 2010 - December 2010
Skills
Time Management, Teamwork, Economics, Microsoft Excel, Microsoft Word, Research, Microsoft Office, PowerPoint, Computer/Technical..., Mathematics, Sports, Sports Nutrition, Sports Coaching, QuickBooks
Education
South Carolina State University 2013 — 2015
Bachelor's Degree, Accounting, 3.73
University of South Carolina Salkehatchie 2011 — 2013
Associate of Arts (A.A.), Accounting, 3.8
Sofia Johnson's NCO Group Experience June 2014 - November 2014
Job Teachers Aide at Community Action Agency
Industry Education Management
Experience
Community Action Agency November 2014 - Present
NCO Group June 2014 - November 2014
Community Action Agency January 2014 - June 2014
Lowe's Home Improvement August 2013 - April 2014
Jackson Community College April 2012 - August 2013
Meijer February 2011 - April 2013
Skills
Spanish, Data Entry, PowerPoint, Time Management, Critical Thinking, Microsoft Word, Teamwork, Customer Service, Microsoft Excel, Event Planning, Social Networking, Leadership, Tutoring, Training, Team Leadership
Education
Spring Arbor University 2013 — 2015
Bachelor's degree, Social Work
Spring Arbor University 2013 — 2015
Bachelor's degree, Social Work, 3.53
Jackson Community College 2011 — 2013
Associate's degree, Art/Art Studies, General
Universidad Nacional Autónoma de México / Universidad Nacional Autonoma de Mexico 2000 — 2002
Not completed, Dental Surgeon
Community Action Agency November 2014 - Present
NCO Group June 2014 - November 2014
Community Action Agency January 2014 - June 2014
Lowe's Home Improvement August 2013 - April 2014
Jackson Community College April 2012 - August 2013
Meijer February 2011 - April 2013
Skills
Spanish, Data Entry, PowerPoint, Time Management, Critical Thinking, Microsoft Word, Teamwork, Customer Service, Microsoft Excel, Event Planning, Social Networking, Leadership, Tutoring, Training, Team Leadership
Education
Spring Arbor University 2013 — 2015
Bachelor's degree, Social Work
Spring Arbor University 2013 — 2015
Bachelor's degree, Social Work, 3.53
Jackson Community College 2011 — 2013
Associate's degree, Art/Art Studies, General
Universidad Nacional Autónoma de México / Universidad Nacional Autonoma de Mexico 2000 — 2002
Not completed, Dental Surgeon
Rhosiel Anne Amorsolo Rhosiel Anne Amorsolo's NCO Group Experience 2010 - 2011
Job Technical Recruiter at Eclaro
Industry Information Technology and Services
Experience
Eclaro International February 2012 - Present
JobSolutions Philippines Inc. July 2011 - February 2012
NCO Group 2010 - 2011
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Process Improvement, Vendor Management, Recruiting, Internet Recruiting, Performance Management, Employee Relations, Screening Resumes, Screening, Job Fairs, Training, IT Recruitment, Staffing Services, Interviews, Human Resources, Contract Recruitment, Executive Search, Temporary Placement, Benefits Negotiation, Boolean Searching, BPO, Applicant Tracking..., Talent Management, Permanent Placement, Taleo, Onboarding
Education
Polytechnic University of the Philippines 2005 — 2010
Bachelor of Science (BS), Industrial and Organizational Psychology
Flora A. Ylagan High School 2001 — 2005
Secondary Education
Eclaro International February 2012 - Present
JobSolutions Philippines Inc. July 2011 - February 2012
NCO Group 2010 - 2011
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Process Improvement, Vendor Management, Recruiting, Internet Recruiting, Performance Management, Employee Relations, Screening Resumes, Screening, Job Fairs, Training, IT Recruitment, Staffing Services, Interviews, Human Resources, Contract Recruitment, Executive Search, Temporary Placement, Benefits Negotiation, Boolean Searching, BPO, Applicant Tracking..., Talent Management, Permanent Placement, Taleo, Onboarding
Education
Polytechnic University of the Philippines 2005 — 2010
Bachelor of Science (BS), Industrial and Organizational Psychology
Flora A. Ylagan High School 2001 — 2005
Secondary Education
Carina Alston Carina Alston's NCO Group Experience March 2013 - December 2014
Job Medical Records Processor at Cigna
Industry Outsourcing/Offshoring
Experience
Cigna August 2015 - Present
Beaver County Jail April 2015 - June 2015
ACHIEVA December 2014 - April 2015
NCO Group March 2013 - December 2014
NCO Group March 2013 - December 2014
The Callos Companies January 2013 - February 2013
Pennslyvania Career Link November 2012 - January 2013
Skills
Contact Centers, Call Centers, Customer Satisfaction, Customer Experience, Public Speaking, Call Center Development, Workforce Management, BPO, Inbound Marketing, Microsoft Excel, Telemarketing, Customer Service, Event Planning, Leadership, Team Building, Time Management, Training
Education
Slippery Rock University of Pennsylvania 2007 — 2011
Bachelor of Arts (B.A.), Criminal Justice and Corrections
California University of Pennsylvania
Law
Cigna August 2015 - Present
Beaver County Jail April 2015 - June 2015
ACHIEVA December 2014 - April 2015
NCO Group March 2013 - December 2014
NCO Group March 2013 - December 2014
The Callos Companies January 2013 - February 2013
Pennslyvania Career Link November 2012 - January 2013
Skills
Contact Centers, Call Centers, Customer Satisfaction, Customer Experience, Public Speaking, Call Center Development, Workforce Management, BPO, Inbound Marketing, Microsoft Excel, Telemarketing, Customer Service, Event Planning, Leadership, Team Building, Time Management, Training
Education
Slippery Rock University of Pennsylvania 2007 — 2011
Bachelor of Arts (B.A.), Criminal Justice and Corrections
California University of Pennsylvania
Law
Bryan Alerding's NCO Group Experience August 2011 - November 2011
Job Video Game and Entertainment industries
Industry Entertainment
Experience
VOM FASS USA June 2014 - December 2014
Activision August 2014 - November 2014
Nintendo November 2013 - February 2014
Craveonline Media, LLC. June 2012 - October 2013
Nintendo November 2011 - December 2011
NCO Group August 2011 - November 2011
Mohawk Valley Community Action Agency January 2009 - March 2011
Lowes Home Improvement, LLC May 2005 - July 2010
Skills
Data Entry, Media & Entertainment, Video Games, Product Marketing, Customer Service, Social Media, Microsoft Office, Microsoft Excel, Clerical Skills, Clerical Work, Phone Etiquette, Product Demonstration, Filing, JIRA, DevTest, Microsoft Word, Fraps, Adobe Audition, CSS, HTML, Radio Production, Windows, Mac OS, Administrative..., Task Analysis, DevTrack, Phone Screens, Running Errands, iPhone, Quality Assurance, Xbox 360, Technical Support, Blogging, Troubleshooting, OS X, PS3, Entertainment Technology, Documentation, Customer Satisfaction, Retail, Research, Mac, Editing, Game Development, Customer Support, Mobile Devices, Facebook
Education
Northland Community and Technical College 2007 — 2008
Rome Free Academy 2004 — 2005
High School/Secondary Diplomas and Certificates
Central High School 2001 — 2004
High School/Secondary Diplomas and Certificates
VOM FASS USA June 2014 - December 2014
Activision August 2014 - November 2014
Nintendo November 2013 - February 2014
Craveonline Media, LLC. June 2012 - October 2013
Nintendo November 2011 - December 2011
NCO Group August 2011 - November 2011
Mohawk Valley Community Action Agency January 2009 - March 2011
Lowes Home Improvement, LLC May 2005 - July 2010
Skills
Data Entry, Media & Entertainment, Video Games, Product Marketing, Customer Service, Social Media, Microsoft Office, Microsoft Excel, Clerical Skills, Clerical Work, Phone Etiquette, Product Demonstration, Filing, JIRA, DevTest, Microsoft Word, Fraps, Adobe Audition, CSS, HTML, Radio Production, Windows, Mac OS, Administrative..., Task Analysis, DevTrack, Phone Screens, Running Errands, iPhone, Quality Assurance, Xbox 360, Technical Support, Blogging, Troubleshooting, OS X, PS3, Entertainment Technology, Documentation, Customer Satisfaction, Retail, Research, Mac, Editing, Game Development, Customer Support, Mobile Devices, Facebook
Education
Northland Community and Technical College 2007 — 2008
Rome Free Academy 2004 — 2005
High School/Secondary Diplomas and Certificates
Central High School 2001 — 2004
High School/Secondary Diplomas and Certificates
Sharonda Luckey's NCO Group Experience November 2009 - September 2010
Job Compliance Analyst at Santander Consumer USA Inc.
Industry Financial Services
Experience
Santander Consumer USA Inc. August 2015 - Present
Santander Consumer USA Inc. May 2015 - August 2015
Sperry Van Ness Net Lease Texas May 2013 - May 2015
Bloomingdale's July 2012 - May 2013
Realty Group November 2010 - June 2012
NCO Group November 2009 - September 2010
Skills
Customer Service, Sales, Time Management, Microsoft Office, Microsoft Excel, Training, Critical Thinking, Conflict Resolution, Call Centers, Selling, Building Relationships, Interpersonal..., Facilitation, Analytical Skills, Creative Solutions, Microsoft Word, Creative problem solver, Excellent communication..., Customer Retention, PowerPoint, Employee Training, International Relations
Education
The University of Texas at Arlington - College of Business Administration 2013 — 2016
Bachelor’s Degree, Finance, 3.67
Shanghai University 2014 — 2015
Bachelor of Business Administration (B.B.A), Chinese Language and International Business, 4.0
Santander Consumer USA Inc. August 2015 - Present
Santander Consumer USA Inc. May 2015 - August 2015
Sperry Van Ness Net Lease Texas May 2013 - May 2015
Bloomingdale's July 2012 - May 2013
Realty Group November 2010 - June 2012
NCO Group November 2009 - September 2010
Skills
Customer Service, Sales, Time Management, Microsoft Office, Microsoft Excel, Training, Critical Thinking, Conflict Resolution, Call Centers, Selling, Building Relationships, Interpersonal..., Facilitation, Analytical Skills, Creative Solutions, Microsoft Word, Creative problem solver, Excellent communication..., Customer Retention, PowerPoint, Employee Training, International Relations
Education
The University of Texas at Arlington - College of Business Administration 2013 — 2016
Bachelor’s Degree, Finance, 3.67
Shanghai University 2014 — 2015
Bachelor of Business Administration (B.B.A), Chinese Language and International Business, 4.0
Ronald Craig's NCO Group Experience July 2012 - January 2013
Job Compliance, Training, and Human Resources.
Industry Human Resources
Experience
Omega RMS, LLC June 2014 - Present
Triumph Foods LLC June 2013 - May 2014
NCO Group July 2012 - January 2013
Accorp, Inc. March 2005 - May 2012
LogistiCare July 2007 - June 2009
Citi June 2002 - January 2005
Skills
Employee Relations, Human Resources, Recruiting, HRIS, Employee Benefits, Training, Payroll, Benefits Administration, Organizational..., Team Leadership, Microsoft Office, HR Policies, Employee Training, Team Building, Employee Recognition, Employee Engagement, Collaboration, Quality Management, Quality Assurance, Call Center..., Computer Proficiency, Document Management, Staff Recruitment &..., Development & delivery..., HR Policies & Procedures, Mediation & Advocacy, HR Program/Project..., Policy Writing, Procedure Development, SSAE 16, ISO, Project Scope..., Onboarding, Talent Acquisition, Personnel Management, Applicant Tracking...
Education
Park University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management and Services, N/A
Park University 2010 — 2012
Bachelors of Science, Human Resources Management and Services
Park Hill South High School 1998 — 2002
Diploma, High School/Secondary Diplomas and Certificates
Omega RMS, LLC June 2014 - Present
Triumph Foods LLC June 2013 - May 2014
NCO Group July 2012 - January 2013
Accorp, Inc. March 2005 - May 2012
LogistiCare July 2007 - June 2009
Citi June 2002 - January 2005
Skills
Employee Relations, Human Resources, Recruiting, HRIS, Employee Benefits, Training, Payroll, Benefits Administration, Organizational..., Team Leadership, Microsoft Office, HR Policies, Employee Training, Team Building, Employee Recognition, Employee Engagement, Collaboration, Quality Management, Quality Assurance, Call Center..., Computer Proficiency, Document Management, Staff Recruitment &..., Development & delivery..., HR Policies & Procedures, Mediation & Advocacy, HR Program/Project..., Policy Writing, Procedure Development, SSAE 16, ISO, Project Scope..., Onboarding, Talent Acquisition, Personnel Management, Applicant Tracking...
Education
Park University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management and Services, N/A
Park University 2010 — 2012
Bachelors of Science, Human Resources Management and Services
Park Hill South High School 1998 — 2002
Diploma, High School/Secondary Diplomas and Certificates
Dawn MacDonald's NCO Group Experience 2006 - 2007
Job Quality Specialist at NewAge Industries/AdvantaPure
Industry Biotechnology
Experience
NewAge Industries/AdvantaPure November 2009 - Present
Two Technologies March 2008 - May 2009
Prudential Financial 2007 - 2008
NCO Group 2006 - 2007
Horry County School Distict January 2002 - August 2006
St, James Elementary/Horry County Schools 2000 - 2002
Horry County School Distict/Office of Assessment 1998 - 2000
Skills
Microsoft Excel, Auditing, Quality Assurance, Microsoft Word, Access, Quality System, Process Improvement, PowerPoint, Customer Service, Data Entry, Iso 9000, Outlook, Accounts Payable, Payroll, SAP, Six Sigma, ISO, Validation, ASQ Member, Data Collection, Windows, AutoCAD, Excel, Word, Sasi, Tranquility, Follet, Control Charts, Kepner-Tregoe
Education
Southern New Hampshire University 2015 — 2019
Bachelor of Science in Operations Management -Project Management, Operations Management - Project Management
Hatboro-Horsham High School 1994 — 1998
Diploma, Accounting/Business
NewAge Industries/AdvantaPure November 2009 - Present
Two Technologies March 2008 - May 2009
Prudential Financial 2007 - 2008
NCO Group 2006 - 2007
Horry County School Distict January 2002 - August 2006
St, James Elementary/Horry County Schools 2000 - 2002
Horry County School Distict/Office of Assessment 1998 - 2000
Skills
Microsoft Excel, Auditing, Quality Assurance, Microsoft Word, Access, Quality System, Process Improvement, PowerPoint, Customer Service, Data Entry, Iso 9000, Outlook, Accounts Payable, Payroll, SAP, Six Sigma, ISO, Validation, ASQ Member, Data Collection, Windows, AutoCAD, Excel, Word, Sasi, Tranquility, Follet, Control Charts, Kepner-Tregoe
Education
Southern New Hampshire University 2015 — 2019
Bachelor of Science in Operations Management -Project Management, Operations Management - Project Management
Hatboro-Horsham High School 1994 — 1998
Diploma, Accounting/Business
Christian Vega's NCO Group Experience June 2006 - November 2006
Job Technical Analyst, Small Cell Network Operations Center at Crown Castle International
Industry Telecommunications
Experience
Crown Castle International August 2014 - Present
ConsultUSA April 2014 - August 2014
Verizon May 2011 - February 2014
Ariba February 2011 - May 2011
Atlantic Broadband November 2006 - January 2011
Atlantic Broadband August 2008 - December 2008
NCO Group June 2006 - November 2006
NCO Financial Systems June 2006 - July 2006
Sargent's Court Reporting Services, Inc. September 2005 - June 2006
American Eagle Outfitters October 2005 - January 2006
Skills
Troubleshooting, Networking, Network Administration, VoIP, Operating Systems, Software Installation, Call Centers, Data Center, Computer Hardware, Cabling, Help Desk Support, Telecommunications, Routers, Microsoft Office, Windows, Hardware, Spanish, Call Center, LAN-WAN, Network Security, Customer Service, Linux, Customer Relations, Active Directory, TCP/IP, LAN/WAN, Social Media, Research, Mac OS X, iOS, Cisco Certified, Cisco WAN, NOC, DAS, Distributed Antenna..., Cellular Communications, Mobile Broadband, LTE, 3G, CDMA, Technical Support, Wireless Networking, Fiber Optics, Computer Network..., Servers, Software Documentation, Disaster Recovery, Security, Windows Server, CCNA
Education
Western Governors University 2012 — 2015
Bachelor of Science (B.S.), Information Technology - Security
Pennsylvania Highlands Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Network Administration, 3.5227
Pennsylvania Highlands Community College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Computer Forensics, 3.5227
Greater Johnstown Senior High School 2000 — 2004
High School Diploma, 4.0
Crown Castle International August 2014 - Present
ConsultUSA April 2014 - August 2014
Verizon May 2011 - February 2014
Ariba February 2011 - May 2011
Atlantic Broadband November 2006 - January 2011
Atlantic Broadband August 2008 - December 2008
NCO Group June 2006 - November 2006
NCO Financial Systems June 2006 - July 2006
Sargent's Court Reporting Services, Inc. September 2005 - June 2006
American Eagle Outfitters October 2005 - January 2006
Skills
Troubleshooting, Networking, Network Administration, VoIP, Operating Systems, Software Installation, Call Centers, Data Center, Computer Hardware, Cabling, Help Desk Support, Telecommunications, Routers, Microsoft Office, Windows, Hardware, Spanish, Call Center, LAN-WAN, Network Security, Customer Service, Linux, Customer Relations, Active Directory, TCP/IP, LAN/WAN, Social Media, Research, Mac OS X, iOS, Cisco Certified, Cisco WAN, NOC, DAS, Distributed Antenna..., Cellular Communications, Mobile Broadband, LTE, 3G, CDMA, Technical Support, Wireless Networking, Fiber Optics, Computer Network..., Servers, Software Documentation, Disaster Recovery, Security, Windows Server, CCNA
Education
Western Governors University 2012 — 2015
Bachelor of Science (B.S.), Information Technology - Security
Pennsylvania Highlands Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Network Administration, 3.5227
Pennsylvania Highlands Community College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Computer Forensics, 3.5227
Greater Johnstown Senior High School 2000 — 2004
High School Diploma, 4.0
Melissa Spell Melissa Spell's NCO Group Experience April 2010 - July 2011
Job Customer Service Representative at Deluxe Corporation
Industry Financial Services
Experience
Deluxe Corporation January 2012 - Present
Deluxe Corp January 2012 - Present
James B Dudley High School October 2012 - October 2012
Sedgefield Elementary School June 2012 - June 2012
NCO Group April 2010 - July 2011
Journeys January 2007 - April 2010
Skills
Call Centers, Customer Service, Inventory Control, Visual Merchandising, Customer Experience, Microsoft Office, Microsoft Excel, Team Leadership, Data Entry, Telephone Skills, Microsoft Word, PowerPoint, Team Building, Retail, Inventory Management, Coaching, Employee Training, Training
Education
Park University
Bachelor of Science, Healthcare Management
Tunstall High School
Diploma
Deluxe Corporation January 2012 - Present
Deluxe Corp January 2012 - Present
James B Dudley High School October 2012 - October 2012
Sedgefield Elementary School June 2012 - June 2012
NCO Group April 2010 - July 2011
Journeys January 2007 - April 2010
Skills
Call Centers, Customer Service, Inventory Control, Visual Merchandising, Customer Experience, Microsoft Office, Microsoft Excel, Team Leadership, Data Entry, Telephone Skills, Microsoft Word, PowerPoint, Team Building, Retail, Inventory Management, Coaching, Employee Training, Training
Education
Park University
Bachelor of Science, Healthcare Management
Tunstall High School
Diploma
Michael Rosetti's NCO Group Experience June 1998 - November 2002
Job Chief Information Officer RevMDPartners
Industry Hospital & Health Care
Experience
RevMD Partners April 2011 - Present
JDA eHealth Systems October 2009 - April 2011
Revenue Cycle Solutions November 2002 - September 2009
NCO Group June 1998 - November 2002
MedSource June 1996 - June 1998
Skills
Healthcare Information..., Healthcare, Revenue Cycle, Revenue Cycle Management, Healthcare Consulting, Strategic Planning, Leadership, Meditech, Hospitals, Healthcare Management, Insurance, Healthcare Industry, Practice Management, Business Analysis, Customer Service, Management, EHR, Process Improvement, Medicaid, HIPAA, Customer Relations, Compliance, EDI, Managing Workflow
Education
Purdue University Calumet 1987 — 1989
HF
SIU
RevMD Partners April 2011 - Present
JDA eHealth Systems October 2009 - April 2011
Revenue Cycle Solutions November 2002 - September 2009
NCO Group June 1998 - November 2002
MedSource June 1996 - June 1998
Skills
Healthcare Information..., Healthcare, Revenue Cycle, Revenue Cycle Management, Healthcare Consulting, Strategic Planning, Leadership, Meditech, Hospitals, Healthcare Management, Insurance, Healthcare Industry, Practice Management, Business Analysis, Customer Service, Management, EHR, Process Improvement, Medicaid, HIPAA, Customer Relations, Compliance, EDI, Managing Workflow
Education
Purdue University Calumet 1987 — 1989
HF
SIU
Raymond Picone Raymond Picone's NCO Group Experience November 2004 - April 2012
Job Production Artist
Industry Consumer Goods
Experience
Sanford Business To Business October 2013 - Present
DYMO April 2012 - October 2013
NCO Group November 2004 - April 2012
Fast Signs March 2004 - November 2004
Skills
Troubleshooting, Hardware, Networking, Linux, Software Installation, Windows, Network Security, HTML, Web Development, Technical Support, Illustrator, Computer Hardware, Photoshop, Windows 7, QuarkXPress, OS X, InDesign, Windows XP, Operating Systems, Call Centers, Graphics, Printers, Software Documentation, Active Directory, BMC Remedy, Citrix, Help Desk Support, Laptops, Training, Windows Vista, A+ Certified, Lotus Notes, Remote Desktop
Education
State University of New York College at Oswego 1979 — 1980
Communication and Media Studies
Suffolk County Community College 1975 — 1978
Associate of Arts (A.A.), Industrial Electronics Technology/Technician
Sanford Business To Business October 2013 - Present
DYMO April 2012 - October 2013
NCO Group November 2004 - April 2012
Fast Signs March 2004 - November 2004
Skills
Troubleshooting, Hardware, Networking, Linux, Software Installation, Windows, Network Security, HTML, Web Development, Technical Support, Illustrator, Computer Hardware, Photoshop, Windows 7, QuarkXPress, OS X, InDesign, Windows XP, Operating Systems, Call Centers, Graphics, Printers, Software Documentation, Active Directory, BMC Remedy, Citrix, Help Desk Support, Laptops, Training, Windows Vista, A+ Certified, Lotus Notes, Remote Desktop
Education
State University of New York College at Oswego 1979 — 1980
Communication and Media Studies
Suffolk County Community College 1975 — 1978
Associate of Arts (A.A.), Industrial Electronics Technology/Technician
Phil Barr Phil Barr's NCO Group Experience 2001 - November 2004
Job Principle Broker Berkshire Hathaway Home Services Northwest
Industry Real Estate
Experience
The Catalysis Group November 2005 - Present
DNSO 1997 - Present
Prudential Northwest Properties 2006 - 2010
Affiliated Computer Solutions, Inc. 2005 - 2006
ACS Inc. November 2004 - November 2005
BSA 1997 - 2005
NCO Group 2001 - November 2004
RMH Teleservices 2002 - 2004
Equal Net Corp 1994 - 1997
AT&T 1982 - 1994
Skills
Real Estate, Residential, Selling, Business Planning, Residential Homes, Sales Presentations, Real Estate Transactions, Short Sales, Management, Strategy, Team Building, Leadership, Sellers, First Time Home Buyers, Investment Properties, Contract Negotiation, Investors, Sales, Foreclosures, Marketing, Negotiation, Relocation, REO, Single Family Homes
Education
Southern Methodist University 1979 — 1982
MFA, Public Relations
Purdue University 1971 — 1975
BS, Radio and TV and Speed Education
The Catalysis Group November 2005 - Present
DNSO 1997 - Present
Prudential Northwest Properties 2006 - 2010
Affiliated Computer Solutions, Inc. 2005 - 2006
ACS Inc. November 2004 - November 2005
BSA 1997 - 2005
NCO Group 2001 - November 2004
RMH Teleservices 2002 - 2004
Equal Net Corp 1994 - 1997
AT&T 1982 - 1994
Skills
Real Estate, Residential, Selling, Business Planning, Residential Homes, Sales Presentations, Real Estate Transactions, Short Sales, Management, Strategy, Team Building, Leadership, Sellers, First Time Home Buyers, Investment Properties, Contract Negotiation, Investors, Sales, Foreclosures, Marketing, Negotiation, Relocation, REO, Single Family Homes
Education
Southern Methodist University 1979 — 1982
MFA, Public Relations
Purdue University 1971 — 1975
BS, Radio and TV and Speed Education
Jacob Lettier Jacob Lettier's NCO Group Experience May 2008 - May 2009
Job Founder at JDL Personal Securities Trading
Industry Legal Services
Experience
JDL Contract Services March 2007 - Present
JDL Personal Securities Trading April 2004 - Present
Boone County Public Defenders Office May 2012 - August 2012
Android Industries November 2011 - April 2012
NCO Group May 2008 - May 2009
Skills
Construction, Office Administration, Microsoft Office, Economics, Accounting, Online Research, Landscape Design, Plumbing, Electricians, Residential Roofing, Drywall, Flooring, Political Philosophy, Logic, Tuck Pointing, Septic, Cabinetry, Automotive, Sales, Tax Preparation, Technical Analysis, Fundamental Analysis, Securities, Commodity Markets
Education
Northern Illinois University 2012 — 2014
Bachelor's degree, Economics and Finance, 4.0 Cumulative
Rock Valley College 2009 — 2011
Associate of Arts (AA)
Belvidere High School 2004 — 2008
JDL Contract Services March 2007 - Present
JDL Personal Securities Trading April 2004 - Present
Boone County Public Defenders Office May 2012 - August 2012
Android Industries November 2011 - April 2012
NCO Group May 2008 - May 2009
Skills
Construction, Office Administration, Microsoft Office, Economics, Accounting, Online Research, Landscape Design, Plumbing, Electricians, Residential Roofing, Drywall, Flooring, Political Philosophy, Logic, Tuck Pointing, Septic, Cabinetry, Automotive, Sales, Tax Preparation, Technical Analysis, Fundamental Analysis, Securities, Commodity Markets
Education
Northern Illinois University 2012 — 2014
Bachelor's degree, Economics and Finance, 4.0 Cumulative
Rock Valley College 2009 — 2011
Associate of Arts (AA)
Belvidere High School 2004 — 2008
TOREN EVANS TOREN EVANS's NCO Group Experience September 2012 - Present
Job Customer service and sales at NCO Group
Industry Entertainment
Experience
NCO Group September 2012 - Present
EVANS-ANAIS MGMT January 2008 - Present
Citi May 2008 - January 2010
Walmart October 2006 - December 2006
Movie Gallery August 2005 - December 2005
Wendys International January 2004 - August 2005
Skills
Entertainment, Music, Music Industry, Event Planning, Public Speaking, Songwriting, Social Media Marketing, Singing, Social Media, Recording, Music Production, Public Relations, Songs, Sales Process, Celebrity, Social Networking, Photo Shoots, Music Videos, Styling, Cosmetology, Fashion, Acting, Film Production, Hair Care, Weddings, Event Management, Talent Booking, Facebook
Education
Westwood College-Denver South 2010 — 2011
Rockingham Community College 2007 — 2008
Cosmetology, Barber/Styling, and Nail Instructor
NCO Group September 2012 - Present
EVANS-ANAIS MGMT January 2008 - Present
Citi May 2008 - January 2010
Walmart October 2006 - December 2006
Movie Gallery August 2005 - December 2005
Wendys International January 2004 - August 2005
Skills
Entertainment, Music, Music Industry, Event Planning, Public Speaking, Songwriting, Social Media Marketing, Singing, Social Media, Recording, Music Production, Public Relations, Songs, Sales Process, Celebrity, Social Networking, Photo Shoots, Music Videos, Styling, Cosmetology, Fashion, Acting, Film Production, Hair Care, Weddings, Event Management, Talent Booking, Facebook
Education
Westwood College-Denver South 2010 — 2011
Rockingham Community College 2007 — 2008
Cosmetology, Barber/Styling, and Nail Instructor
Yvette Gbane Yvette Gbane's NCO Group Experience July 2011 - September 2012
Job Claims Analyst II at Bank of America
Industry Consumer Services
Experience
Bank of America April 2012 - Present
NCO Group July 2011 - September 2012
NCO GROUP/SPRINT July 2011 - September 2012
U-Haul International, Inc. May 2011 - April 2012
IBM October 2008 - October 2009
IMBPD January 2004 - October 2008
IMBPD June 2007 - January 2008
IBM April 1998 - January 2004
Skills
Call Center, Customer Satisfaction, Lotus Notes, Process Improvement, Team Leadership, Customer Service, Vendor Management, Account Management, Program Management, Team Building
Education
Quincy College
Biology
Bank of America April 2012 - Present
NCO Group July 2011 - September 2012
NCO GROUP/SPRINT July 2011 - September 2012
U-Haul International, Inc. May 2011 - April 2012
IBM October 2008 - October 2009
IMBPD January 2004 - October 2008
IMBPD June 2007 - January 2008
IBM April 1998 - January 2004
Skills
Call Center, Customer Satisfaction, Lotus Notes, Process Improvement, Team Leadership, Customer Service, Vendor Management, Account Management, Program Management, Team Building
Education
Quincy College
Biology
Mark Cesarano Mark Cesarano's NCO Group Experience 1997 - 1998
Job Operations Manager at Xerox
Industry Insurance
Experience
Xerox March 2015 - Present
Xerox September 2014 - February 2015
M.F. Irvine Companies, LLC November 2013 - July 2014
Xerox September 2013 - October 2013
BAYADA Home Health Care June 2013 - July 2013
The Savitz Organization January 2003 - March 2013
A.P. Lubrano Health and Welfare Consulting 1999 - 2003
Legend Healthcare 1998 - 1999
NCO Group 1997 - 1998
Towers Perrin 1994 - 1997
Skills
Employee Benefits, Plan Design, Benefits, Long Term Care, Benefits Administration, Insurance, Health Insurance, Customer Relations, Flexible Spending..., Cafeteria Plans, HRAs, Welfare Plans, Benefits Plan Design, COBRA, Union Environment, Group Benefits, Health Plans, Union, Reinsurance, Open Enrollment, Disability Insurance, Wellness Programs, FMLA, Health Savings Accounts, FSA, Accident, Critical Illness, Life Insurance, Long Term Care Insurance, Health Care Reform, Medicare Part D, Medicare, Benefit Communication, Voluntary Employee..., Employee Wellness..., Insurance Brokerage, Healthcare Consulting, Long-term Care, Health Policy, Employee Wellness, HRIS, Customer Service, ERISA, Business Planning, HRA, Welfare, Account Management, Management, Training
Education
Rowan College at Gloucester County 1980 — 1982
AA, Liberal Arts
Paul VI High School 1979 — 1980
St. Joe's High School 1976 — 1979
Xerox March 2015 - Present
Xerox September 2014 - February 2015
M.F. Irvine Companies, LLC November 2013 - July 2014
Xerox September 2013 - October 2013
BAYADA Home Health Care June 2013 - July 2013
The Savitz Organization January 2003 - March 2013
A.P. Lubrano Health and Welfare Consulting 1999 - 2003
Legend Healthcare 1998 - 1999
NCO Group 1997 - 1998
Towers Perrin 1994 - 1997
Skills
Employee Benefits, Plan Design, Benefits, Long Term Care, Benefits Administration, Insurance, Health Insurance, Customer Relations, Flexible Spending..., Cafeteria Plans, HRAs, Welfare Plans, Benefits Plan Design, COBRA, Union Environment, Group Benefits, Health Plans, Union, Reinsurance, Open Enrollment, Disability Insurance, Wellness Programs, FMLA, Health Savings Accounts, FSA, Accident, Critical Illness, Life Insurance, Long Term Care Insurance, Health Care Reform, Medicare Part D, Medicare, Benefit Communication, Voluntary Employee..., Employee Wellness..., Insurance Brokerage, Healthcare Consulting, Long-term Care, Health Policy, Employee Wellness, HRIS, Customer Service, ERISA, Business Planning, HRA, Welfare, Account Management, Management, Training
Education
Rowan College at Gloucester County 1980 — 1982
AA, Liberal Arts
Paul VI High School 1979 — 1980
St. Joe's High School 1976 — 1979
ARA INC ARA INC's NCO Group Experience January 1998 - May 2004
Job Asset Recovery Associates
Industry Financial Services
Experience
ARA INC June 2004 - Present
ARA INC June 2004 - Present
NCO Group January 1998 - May 2004
Skills
Managerial Finance, Financial Analysis, Strategic Financial..., Financial Reporting, Financial Modeling, Accounting, Corporate Finance, Risk Management, Budgets, Business Strategy, Financial Risk, Mergers, Risk Assessment, Finance, Access, Analysis, Investments, Strategic Planning, Team Leadership, Management Consulting, Business Development, Operations Management, Project Planning, Process Improvement, Data Analysis, Management, Banking, Strategy, Mergers & Acquisitions, Customer Service, CRM, Vendor Management, Team Management, Start-ups, Sales
Education
SIU 1987 — 2001
Bachelor's degree, Finance, General
Southern Illinois University, Carbondale 1995 — 1999
Bachelor's degree, Business/Commerce, General
ARA INC June 2004 - Present
ARA INC June 2004 - Present
NCO Group January 1998 - May 2004
Skills
Managerial Finance, Financial Analysis, Strategic Financial..., Financial Reporting, Financial Modeling, Accounting, Corporate Finance, Risk Management, Budgets, Business Strategy, Financial Risk, Mergers, Risk Assessment, Finance, Access, Analysis, Investments, Strategic Planning, Team Leadership, Management Consulting, Business Development, Operations Management, Project Planning, Process Improvement, Data Analysis, Management, Banking, Strategy, Mergers & Acquisitions, Customer Service, CRM, Vendor Management, Team Management, Start-ups, Sales
Education
SIU 1987 — 2001
Bachelor's degree, Finance, General
Southern Illinois University, Carbondale 1995 — 1999
Bachelor's degree, Business/Commerce, General
Kate Zane Kate Zane's NCO Group Experience December 2006 - July 2008
Job Project Manager at Starbucks
Industry Marketing and Advertising
Experience
Starbucks September 2015 - Present
Wunderman Seattle January 2013 - September 2015
Maritime Training Services May 2011 - January 2013
Browne Advertising June 2009 - May 2011
EconomicsPennsylvania July 2008 - July 2009
NCO Group December 2006 - July 2008
RT&E Integrated Communications January 2005 - December 2006
Skills
Digital Marketing, Adobe Creative Suite, Basecamp, GroupMail, Constant Contact, Microsoft Word, Microsoft Excel, HTML emails, HTML, Outlook, Print Management, Project Coordination, Non-profits, Maritime, Automotive, Client Liaison, Customer Service, Email Marketing, Nonprofits, Dreamweaver, Advertising, Social Media, Marketing, Brochures, Graphic Design, Direct Mail
Education
Rowan University 2001 — 2005
BA Communications, Advertising
Starbucks September 2015 - Present
Wunderman Seattle January 2013 - September 2015
Maritime Training Services May 2011 - January 2013
Browne Advertising June 2009 - May 2011
EconomicsPennsylvania July 2008 - July 2009
NCO Group December 2006 - July 2008
RT&E Integrated Communications January 2005 - December 2006
Skills
Digital Marketing, Adobe Creative Suite, Basecamp, GroupMail, Constant Contact, Microsoft Word, Microsoft Excel, HTML emails, HTML, Outlook, Print Management, Project Coordination, Non-profits, Maritime, Automotive, Client Liaison, Customer Service, Email Marketing, Nonprofits, Dreamweaver, Advertising, Social Media, Marketing, Brochures, Graphic Design, Direct Mail
Education
Rowan University 2001 — 2005
BA Communications, Advertising
Tonya Gilmore Tonya Gilmore's NCO Group Experience 2011 - 2011
Job Customer Service Representative
Industry Telecommunications
Experience
Clear Path Recycling LLC April 2012 - August 2015
NCO Group 2011 - 2011
Bellsouth/At&t August 2000 - March 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, SAP, Customer Service, Outlook, Customer Satisfaction, Teamwork
Education
Robeson Community College 1999 — 2002
Associate's Degree, Business Administration
Purnell Swett High School
Clear Path Recycling LLC April 2012 - August 2015
NCO Group 2011 - 2011
Bellsouth/At&t August 2000 - March 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, SAP, Customer Service, Outlook, Customer Satisfaction, Teamwork
Education
Robeson Community College 1999 — 2002
Associate's Degree, Business Administration
Purnell Swett High School
Tom Wrigley's NCO Group Experience October 2013 - Present
Job IT End User Support Technician at NCO Group
Industry Internet
Experience
NCO Group October 2013 - Present
PRIVATE CONSULTING March 2004 - September 2013
Heidelberg USA, Inc. May 1990 - March 2004
Dugussa Corp. 1979 - 1990
Skills
Troubleshooting, Databases, Microsoft Office, Access, Accounting, Management, Training, Security, XP, Technical Support, Networking, Hardware, Operating Systems, Network Administration, Software Installation, Software Documentation, IIS, Windows XP, Windows 7 Migration
Education
The State University of New York, Education Department 1976 — 1976
General Education Development
State University of New York Empire State College
B.S., Accounting
NCO Group October 2013 - Present
PRIVATE CONSULTING March 2004 - September 2013
Heidelberg USA, Inc. May 1990 - March 2004
Dugussa Corp. 1979 - 1990
Skills
Troubleshooting, Databases, Microsoft Office, Access, Accounting, Management, Training, Security, XP, Technical Support, Networking, Hardware, Operating Systems, Network Administration, Software Installation, Software Documentation, IIS, Windows XP, Windows 7 Migration
Education
The State University of New York, Education Department 1976 — 1976
General Education Development
State University of New York Empire State College
B.S., Accounting
Phil Bianco's NCO Group Experience 2002 - 2004
Job
Industry Information Technology and Services
Experience
The Bancorp Bank July 2012 - Present
NCO Financial Systems, Inc. July 2006 - July 2012
NCO Financial Systems Inc. 2004 - 2006
NCO Group 2002 - 2004
NCO Group 2000 - 2002
Telespectrum March 1998 - July 2000
Alphanet Solutions June 1997 - March 1998
Skills
International Project..., M&A experience, Infrastructure Planning, Problem Solving, Procurement, Cross-functional Team..., Disaster Recovery, Storage Architecture, Storage Area Networks, Email Design, Web Services, Global Sourcing, Global Management, Global Operations, Global Delivery, Virtual Teams, Compliance Management, Business Continuity, Change Management, Process Engineering, Process Improvement, M&A due diligence, Outsourcing Management, Program Development, Cloud Computing, Security Management, Incident Management, Efficiency Management, Data Center Architecture, Data Center Relocation, Internet Strategy, Network Operations, Telecommunications, Call Center, Budget Management, Cost Control, Cost Management, Cost Estimating, Virtualization, High Availability, Enterprise Risk..., Contract Negotiation, Vendor Management, Mobile Communications, Digital Imaging, Mobile Technology, Database Management, Team Building, Compliance, Data Center
Education
Villanova University 2013 — 2013
Certificate of Achievement in Six Sigma Green-Belt - Information Technology
Penn State 2002 — 2003
Certificate, Project Management
Philadelphia University 1993 — 1997
BS, Computer Science
The Bancorp Bank July 2012 - Present
NCO Financial Systems, Inc. July 2006 - July 2012
NCO Financial Systems Inc. 2004 - 2006
NCO Group 2002 - 2004
NCO Group 2000 - 2002
Telespectrum March 1998 - July 2000
Alphanet Solutions June 1997 - March 1998
Skills
International Project..., M&A experience, Infrastructure Planning, Problem Solving, Procurement, Cross-functional Team..., Disaster Recovery, Storage Architecture, Storage Area Networks, Email Design, Web Services, Global Sourcing, Global Management, Global Operations, Global Delivery, Virtual Teams, Compliance Management, Business Continuity, Change Management, Process Engineering, Process Improvement, M&A due diligence, Outsourcing Management, Program Development, Cloud Computing, Security Management, Incident Management, Efficiency Management, Data Center Architecture, Data Center Relocation, Internet Strategy, Network Operations, Telecommunications, Call Center, Budget Management, Cost Control, Cost Management, Cost Estimating, Virtualization, High Availability, Enterprise Risk..., Contract Negotiation, Vendor Management, Mobile Communications, Digital Imaging, Mobile Technology, Database Management, Team Building, Compliance, Data Center
Education
Villanova University 2013 — 2013
Certificate of Achievement in Six Sigma Green-Belt - Information Technology
Penn State 2002 — 2003
Certificate, Project Management
Philadelphia University 1993 — 1997
BS, Computer Science
Bob Ruff's NCO Group Experience July 2004 - September 2012
Job
Industry Financial Services
Experience
Radius Global Solutions LLC November 2013 - Present
PNC November 2012 - October 2013
NCO Group July 2004 - September 2012
Fleet Credit Card Services / Bank of America 1999 - 2004
JPMorgan Chase 1998 - 1999
BNY Mellon 1995 - 1997
First USA / JPMorgan Chase 1994 - 1995
US Army 1988 - 1992
Skills
Account Segmentation, Analytics, BPO, Call Center, Credit Cards, Credit Risk, Key Performance..., Outsourcing, Risk Management, Call Centers, Vendor Management, Change Management, Operations Management, Process Improvement, Management, Financial Services, Leadership, Forecasting, Portfolio Management, Financial Risk, Executive Management, Loans, Banking, Credit, Business Process..., Customer Experience, Finance, CRM, Relationship Management, Call Center Development, Workforce Management, Mergers & Acquisitions, Credit Analysis, Business Analysis, Customer Retention, Payments, Consumer Lending, P&L Management, Predictive Modeling
Education
Villanova University 1992 — 1993
MBA
Seton Hall University 1985 — 1988
BS, Business Management
Radius Global Solutions LLC November 2013 - Present
PNC November 2012 - October 2013
NCO Group July 2004 - September 2012
Fleet Credit Card Services / Bank of America 1999 - 2004
JPMorgan Chase 1998 - 1999
BNY Mellon 1995 - 1997
First USA / JPMorgan Chase 1994 - 1995
US Army 1988 - 1992
Skills
Account Segmentation, Analytics, BPO, Call Center, Credit Cards, Credit Risk, Key Performance..., Outsourcing, Risk Management, Call Centers, Vendor Management, Change Management, Operations Management, Process Improvement, Management, Financial Services, Leadership, Forecasting, Portfolio Management, Financial Risk, Executive Management, Loans, Banking, Credit, Business Process..., Customer Experience, Finance, CRM, Relationship Management, Call Center Development, Workforce Management, Mergers & Acquisitions, Credit Analysis, Business Analysis, Customer Retention, Payments, Consumer Lending, P&L Management, Predictive Modeling
Education
Villanova University 1992 — 1993
MBA
Seton Hall University 1985 — 1988
BS, Business Management
Theresa Wertz's NCO Group Experience April 2006 - October 2012
Job Collection Communication Strategy Risk Analyst at US Bank
Industry Outsourcing/Offshoring
Experience
US Bank November 2012 - Present
NCO Group April 2006 - October 2012
Bank of America 2004 - 2005
Fleet Bank 2000 - 2004
Advanta 1996 - 2000
Advanta 1996 - 1997
Advanta 1989 - 1996
Skills
Data Mining, Credit, Credit Cards, Call Centers, Banking, Vendor Management, Software Documentation, Analytics
Education
Shippensburg University of Pennsylvania 1985 — 1989
B.S.B.A., Business, Management, Marketing, and Related Support Services
US Bank November 2012 - Present
NCO Group April 2006 - October 2012
Bank of America 2004 - 2005
Fleet Bank 2000 - 2004
Advanta 1996 - 2000
Advanta 1996 - 1997
Advanta 1989 - 1996
Skills
Data Mining, Credit, Credit Cards, Call Centers, Banking, Vendor Management, Software Documentation, Analytics
Education
Shippensburg University of Pennsylvania 1985 — 1989
B.S.B.A., Business, Management, Marketing, and Related Support Services
Steven Wikstrom's NCO Group Experience August 2007 - April 2008
Job Client / Student with Dislocated Worker Program at Rock Valley College
Industry Automotive
Experience
WIA 11- Adult and Dislocated Worker Program, under Title I of the Workforce Investment Act of 1998 June 2013 - Present
Lowe's August 2008 - March 2013
Beef-A-Roo, Rockford, IL June 2007 - March 2010
NCO Group August 2007 - April 2008
Messina Staffing March 2006 - May 2007
Meijer November 2004 - March 2006
Beef-A-Roo September 2003 - March 2004
Swift Transportation March 2003 - August 2003
Beef-A-Roo July 2002 - March 2003
Manpower March 2002 - April 2002
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Inventory Management, Troubleshooting, Microsoft Word, Distribution Center..., Integrity, Proofreading, Automotive Repair, Singing, Reading, Cooking, Passion for Helping..., Compassion, Helping Others Succeed, Cashiering, Forklift Operator, Data Entry, Phone Skills, Phone Etiquette, PowerPoint, Microsoft Office, Time Management, Commercial Driving, Air Brakes, Computer Hardware, Call Center
Education
Rock Valley College 2013 — 2015
Associate in Applied Science, Automotive Service Technology, C
DeVry University 1998 — 2000
Telecommunications Management
Ridgewood High School 1990 — 1992
Diploma, General Studies
WIA 11- Adult and Dislocated Worker Program, under Title I of the Workforce Investment Act of 1998 June 2013 - Present
Lowe's August 2008 - March 2013
Beef-A-Roo, Rockford, IL June 2007 - March 2010
NCO Group August 2007 - April 2008
Messina Staffing March 2006 - May 2007
Meijer November 2004 - March 2006
Beef-A-Roo September 2003 - March 2004
Swift Transportation March 2003 - August 2003
Beef-A-Roo July 2002 - March 2003
Manpower March 2002 - April 2002
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Inventory Management, Troubleshooting, Microsoft Word, Distribution Center..., Integrity, Proofreading, Automotive Repair, Singing, Reading, Cooking, Passion for Helping..., Compassion, Helping Others Succeed, Cashiering, Forklift Operator, Data Entry, Phone Skills, Phone Etiquette, PowerPoint, Microsoft Office, Time Management, Commercial Driving, Air Brakes, Computer Hardware, Call Center
Education
Rock Valley College 2013 — 2015
Associate in Applied Science, Automotive Service Technology, C
DeVry University 1998 — 2000
Telecommunications Management
Ridgewood High School 1990 — 1992
Diploma, General Studies
Brandon Hain's NCO Group Experience 1999 - 2002
Job Sr Systems Engineer at SunGard Availability Services
Industry Information Technology and Services
Experience
SunGard Availability Services April 2012 - Present
Johnson & Johnson 2008 - January 2012
MedRisk, Inc. 2012 - 2012
Sanofi-Aventis June 2007 - February 2008
NCO Group 1999 - 2002
Skills
Active Directory, Group Policy, Terminal Server, File Servers, Windows Network..., OSI Model, IP Addressing, Windows, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, VMware Server, Veritas Net Backup, VMware Workstation, DNS administration, Citrix, XenServer, Citrix Metaframe, VMware Infrastructure, VMware ESX, Windows Server, DNS, Disaster Recovery, VMware, Virtualization, Servers, Network Administration, DHCP, XP, Hardware, Microsoft Exchange, Netbackup, Integration, Xen, SAN, VPN, vSphere, Data Center, ITIL, System Deployment, SCCM, Cisco Technologies, Cluster, TCP/IP, System Administration, Red Hat Linux, Windows XP, Storage Area Networks, Storage
Education
Pennsylvania State University-Erie Campus 1988 — 1990
SunGard Availability Services April 2012 - Present
Johnson & Johnson 2008 - January 2012
MedRisk, Inc. 2012 - 2012
Sanofi-Aventis June 2007 - February 2008
NCO Group 1999 - 2002
Skills
Active Directory, Group Policy, Terminal Server, File Servers, Windows Network..., OSI Model, IP Addressing, Windows, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, VMware Server, Veritas Net Backup, VMware Workstation, DNS administration, Citrix, XenServer, Citrix Metaframe, VMware Infrastructure, VMware ESX, Windows Server, DNS, Disaster Recovery, VMware, Virtualization, Servers, Network Administration, DHCP, XP, Hardware, Microsoft Exchange, Netbackup, Integration, Xen, SAN, VPN, vSphere, Data Center, ITIL, System Deployment, SCCM, Cisco Technologies, Cluster, TCP/IP, System Administration, Red Hat Linux, Windows XP, Storage Area Networks, Storage
Education
Pennsylvania State University-Erie Campus 1988 — 1990
Eric Kligman's NCO Group Experience January 1990 - November 2007
Job Senior Director, HR Shared Services at AmerisourceBergen
Industry Consumer Services
Experience
AmerisourceBergen January 2015 - Present
Connect America December 2012 - September 2014
GoHealth June 2012 - December 2012
Colorado Technical University January 2011 - June 2012
Kaplan University December 2007 - September 2010
NCO Group January 1990 - November 2007
Skills
Call Center, Customer Retention, Cold Calling, Up-selling, Insurance, Statistics, Cross Selling, Financial Services, Wireless, Staff Development, Call Centers, Leadership, Team Building, Process Improvement, Telecommunications, Outsourcing, Coaching, Customer Service, Time Management, Training, Resume Writing, Career Counseling, Strategy, Customer Satisfaction, Customer Experience, Adult Education, Management, Employee Training, Recruiting, Sales, Change Management, Sales Operations, Operations Management, Strategic Planning, Talent Management, Account Management, Project Management, Sales Management, Human Resources
Education
Pennsylvania State University 1981 — 1985
Bachelor's of Science degree
AmerisourceBergen January 2015 - Present
Connect America December 2012 - September 2014
GoHealth June 2012 - December 2012
Colorado Technical University January 2011 - June 2012
Kaplan University December 2007 - September 2010
NCO Group January 1990 - November 2007
Skills
Call Center, Customer Retention, Cold Calling, Up-selling, Insurance, Statistics, Cross Selling, Financial Services, Wireless, Staff Development, Call Centers, Leadership, Team Building, Process Improvement, Telecommunications, Outsourcing, Coaching, Customer Service, Time Management, Training, Resume Writing, Career Counseling, Strategy, Customer Satisfaction, Customer Experience, Adult Education, Management, Employee Training, Recruiting, Sales, Change Management, Sales Operations, Operations Management, Strategic Planning, Talent Management, Account Management, Project Management, Sales Management, Human Resources
Education
Pennsylvania State University 1981 — 1985
Bachelor's of Science degree
Gil Mauk's NCO Group Experience October 2003 - August 2010
Job VP at NCO
Industry Consumer Services
Experience
Mauk Consulting Inc 2010 - Present
Mauk Consulting Inc 2010 - Present
Mauk Consulting Inc 2010 - Present
NCO Group October 2003 - August 2010
NCO September 2003 - August 2010
NCO Financial Group September 2001 - October 2003
NCO Group October 2001 - September 2003
Skills
BPO, Workforce Management, Outsourcing, Vendor Management, Operations Management, Customer Experience, Customer Satisfaction, Inbound Marketing, Strategic Planning, Team Building, Leadership Development, Telecommunications, Coaching, Project Management, Performance Improvement, Six Sigma, Team Leadership, Talent Acquisition, Business Analysis, Avaya, People Development
Education
Rockhurst University 1984 — 1986
MBA, MBA
Mauk Consulting Inc 2010 - Present
Mauk Consulting Inc 2010 - Present
Mauk Consulting Inc 2010 - Present
NCO Group October 2003 - August 2010
NCO September 2003 - August 2010
NCO Financial Group September 2001 - October 2003
NCO Group October 2001 - September 2003
Skills
BPO, Workforce Management, Outsourcing, Vendor Management, Operations Management, Customer Experience, Customer Satisfaction, Inbound Marketing, Strategic Planning, Team Building, Leadership Development, Telecommunications, Coaching, Project Management, Performance Improvement, Six Sigma, Team Leadership, Talent Acquisition, Business Analysis, Avaya, People Development
Education
Rockhurst University 1984 — 1986
MBA, MBA
Todd Vlietstra's NCO Group Experience September 1998 - June 2012
Job FACS Analyst at CBCS
Industry Information Technology and Services
Experience
CBCS July 2012 - Present
NCO Group September 1998 - June 2012
Education Assistance Corporation August 1985 - September 1998
Skills
Call Center, FACS, Process Improvement, Change Management, Call Centers, Operations Management, Outsourcing, BPO, Vendor Management, Workforce Management, Business Analysis, Business Process..., CRM, Training, Performance Management, Team Leadership, Team Building
Education
Northern State University 1978 — 1982
Bachelor of Science (B.S.), Business Administration and Management, General
Stickney High School 1974 — 1978
CBCS July 2012 - Present
NCO Group September 1998 - June 2012
Education Assistance Corporation August 1985 - September 1998
Skills
Call Center, FACS, Process Improvement, Change Management, Call Centers, Operations Management, Outsourcing, BPO, Vendor Management, Workforce Management, Business Analysis, Business Process..., CRM, Training, Performance Management, Team Leadership, Team Building
Education
Northern State University 1978 — 1982
Bachelor of Science (B.S.), Business Administration and Management, General
Stickney High School 1974 — 1978
Angélica A. Gonzalez's NCO Group Experience October 2008 - June 2010
Job Customer Experience Specialist at PGi
Industry Writing and Editing
Experience
PGi July 2013 - Present
PGi May 2012 - July 2013
GoMotorBids.com August 2011 - May 2012
LangGCon English Academy August 2010 - July 2011
NCO Group October 2008 - June 2010
The Online Auction Company 2008 - 2009
Hallmark Cards June 2008 - September 2008
Cartoon Network January 2008 - March 2008
Comedy Central June 2007 - August 2007
Skills
Copywriting, Editing, Proofreading, Teaching, Customer Service, Comedy, Public Speaking, Copy Editing, Blogging, Social Media, Social Media Marketing, Television, Research
Education
Northwestern University 2004 — 2008
BA, Radio/TV/Film; Religion
PGi July 2013 - Present
PGi May 2012 - July 2013
GoMotorBids.com August 2011 - May 2012
LangGCon English Academy August 2010 - July 2011
NCO Group October 2008 - June 2010
The Online Auction Company 2008 - 2009
Hallmark Cards June 2008 - September 2008
Cartoon Network January 2008 - March 2008
Comedy Central June 2007 - August 2007
Skills
Copywriting, Editing, Proofreading, Teaching, Customer Service, Comedy, Public Speaking, Copy Editing, Blogging, Social Media, Social Media Marketing, Television, Research
Education
Northwestern University 2004 — 2008
BA, Radio/TV/Film; Religion
Krista Morse, PHR's NCO Group Experience May 2003 - March 2004
Job Human Resources Director at USM
Industry Human Resources
Experience
USM June 2014 - Present
USM November 2013 - June 2014
The SI Organization, Inc. August 2012 - November 2013
The Vanguard Group March 2011 - June 2012
Towers Watson March 2004 - March 2011
Towers Perrin March 2004 - August 2007
NCO Group May 2003 - March 2004
NCO Group July 2000 - May 2003
Skills
PeopleSoft, HRIS, Onboarding, Employee Benefits, Performance Management, Talent Management, Employee Relations, Deferred Compensation, Employee Engagement, Workforce Planning, Human Resources, Benefits Administration, Succession Planning, Recruiting, Compensation Structures, Compensation & Benefit, Compensation & Benefits...
Education
Pennsylvania State University-Great Valley Graduate Center 2011 — 2011
Project Management
University of Phoenix 2005 — 2007
MBA, HR Management
Villanova University 2004 — 2004
PHR
Temple University - Fox School of Business and Management 2000 — 2004
Bachelors, HR Management
USM June 2014 - Present
USM November 2013 - June 2014
The SI Organization, Inc. August 2012 - November 2013
The Vanguard Group March 2011 - June 2012
Towers Watson March 2004 - March 2011
Towers Perrin March 2004 - August 2007
NCO Group May 2003 - March 2004
NCO Group July 2000 - May 2003
Skills
PeopleSoft, HRIS, Onboarding, Employee Benefits, Performance Management, Talent Management, Employee Relations, Deferred Compensation, Employee Engagement, Workforce Planning, Human Resources, Benefits Administration, Succession Planning, Recruiting, Compensation Structures, Compensation & Benefit, Compensation & Benefits...
Education
Pennsylvania State University-Great Valley Graduate Center 2011 — 2011
Project Management
University of Phoenix 2005 — 2007
MBA, HR Management
Villanova University 2004 — 2004
PHR
Temple University - Fox School of Business and Management 2000 — 2004
Bachelors, HR Management
Raza Kamani, CPA, CGA | ACCA-UK's NCO Group Experience August 2007 - October 2008
Job Experienced Professional Accountant seeking Intermediate to Senior Accounting roles
Industry Computer Software
Experience
PressReader August 2013 - August 2015
Fortune Metals Inc. April 2010 - July 2013
Sage November 2008 - June 2009
NCO Group August 2007 - October 2008
Skills
Account Reconciliation, Accounting, Cash Flow, Accounts Payable, Financial Reporting, Budgets, QuickBooks, IFRS, GAAP, Financial Analysis, Accounts Receivable, ERP, Financial Accounting, Teamwork, Analysis, Internal Controls, Tax, Microsoft Excel, Event Management, Customer Service, Time Management, Foreign Exchange..., International Tax, Cross-functional Team..., Forecasting, Payroll, Cash Flow Management, Budget Preparation, Management Accounting, Tax Compliance, Customer Relations, Training and Mentoring, Microsoft Dynamics GP, SAP Financial, Sage 50
Education
Chartered Professional Accountants of Canada 2014 — 2014
CPA - Professional Member, Accounting
Certified General Accountants of Ontario 2010 — 2014
CGA - Professional Member, Accounting
Association of Chartered Certified Accountants - UK 2005 — 2013
ACCA - Professional Member, Accounting and Finance
Oxford Brookes University 2010 — 2013
BSc (Hons), Applied Accounting, Upper Honours
PressReader August 2013 - August 2015
Fortune Metals Inc. April 2010 - July 2013
Sage November 2008 - June 2009
NCO Group August 2007 - October 2008
Skills
Account Reconciliation, Accounting, Cash Flow, Accounts Payable, Financial Reporting, Budgets, QuickBooks, IFRS, GAAP, Financial Analysis, Accounts Receivable, ERP, Financial Accounting, Teamwork, Analysis, Internal Controls, Tax, Microsoft Excel, Event Management, Customer Service, Time Management, Foreign Exchange..., International Tax, Cross-functional Team..., Forecasting, Payroll, Cash Flow Management, Budget Preparation, Management Accounting, Tax Compliance, Customer Relations, Training and Mentoring, Microsoft Dynamics GP, SAP Financial, Sage 50
Education
Chartered Professional Accountants of Canada 2014 — 2014
CPA - Professional Member, Accounting
Certified General Accountants of Ontario 2010 — 2014
CGA - Professional Member, Accounting
Association of Chartered Certified Accountants - UK 2005 — 2013
ACCA - Professional Member, Accounting and Finance
Oxford Brookes University 2010 — 2013
BSc (Hons), Applied Accounting, Upper Honours
Stephanie Parisi Foran's NCO Group Experience March 2000 - October 2004
Job IT Systems Manager at The Bancorp Bank
Industry Information Technology and Services
Experience
The Bancorp Bank April 2013 - Present
The Bancorp Bank December 2012 - March 2013
Expert Global Solutions July 2009 - November 2012
NCO Financial Systems October 2004 - July 2009
NCO Group March 2000 - October 2004
Progressive Insurance 1999 - 2000
Sarcom 1998 - 1999
Skills
Disaster Recovery, Vendor Management, Active Directory, Virtualization, Data Center, VMware, IT Management, ITIL, System Administration, Windows Server, DNS, Cisco Technologies, Servers, Windows, Information Security, TCP/IP
Education
Peirce College
AS
Penn State University
The Bancorp Bank April 2013 - Present
The Bancorp Bank December 2012 - March 2013
Expert Global Solutions July 2009 - November 2012
NCO Financial Systems October 2004 - July 2009
NCO Group March 2000 - October 2004
Progressive Insurance 1999 - 2000
Sarcom 1998 - 1999
Skills
Disaster Recovery, Vendor Management, Active Directory, Virtualization, Data Center, VMware, IT Management, ITIL, System Administration, Windows Server, DNS, Cisco Technologies, Servers, Windows, Information Security, TCP/IP
Education
Peirce College
AS
Penn State University
Rob Nordeman's NCO Group Experience August 2005 - February 2006
Job Help Desk Tech at McBee Associates
Industry Information Technology and Services
Experience
McBee Associates February 2006 - Present
NCO Group August 2005 - February 2006
Skills
Healthcare Information..., Process Improvement, Hospitals, Healthcare Management, Access, Windows Server, Windows 7, Windows XP Pro, Windows Vista, Microsoft Exchange, Microsoft Office, Microsoft Technologies, Citrix, WSUS, CompTIA A+ Certification, CompTIA Network+..., MCT, RSA Security
Education
Penn State University 1999 — 2003
B.S., Information Science and Technology
New Horizons Learning Center 2005 — 2006
MCSE, Security Analyst Track
McBee Associates February 2006 - Present
NCO Group August 2005 - February 2006
Skills
Healthcare Information..., Process Improvement, Hospitals, Healthcare Management, Access, Windows Server, Windows 7, Windows XP Pro, Windows Vista, Microsoft Exchange, Microsoft Office, Microsoft Technologies, Citrix, WSUS, CompTIA A+ Certification, CompTIA Network+..., MCT, RSA Security
Education
Penn State University 1999 — 2003
B.S., Information Science and Technology
New Horizons Learning Center 2005 — 2006
MCSE, Security Analyst Track
Ishtiaque Faruk's NCO Group Experience July 2010 - September 2012
Job Pension Analyst at Morneau Shepell
Industry Financial Services
Experience
Morneau Shepell January 2013 - Present
NCO Group July 2010 - September 2012
Fidelity Investments October 2007 - June 2010
Skills
Financial Modeling, Financial Analysis, VBA, Microsoft SQL Server, Investments, Fixed Income Analysis, Equity Valuation, Macro, Derivatives, Bloomberg Terminal, Mutual Funds, EViews, Asset Management
Education
Queen's University 2013 — 2014
Master's Degree, Finance
The University of Texas at Arlington 2003 — 2007
Bachelor's Degree, Finance and Economics
CFA institute
Morneau Shepell January 2013 - Present
NCO Group July 2010 - September 2012
Fidelity Investments October 2007 - June 2010
Skills
Financial Modeling, Financial Analysis, VBA, Microsoft SQL Server, Investments, Fixed Income Analysis, Equity Valuation, Macro, Derivatives, Bloomberg Terminal, Mutual Funds, EViews, Asset Management
Education
Queen's University 2013 — 2014
Master's Degree, Finance
The University of Texas at Arlington 2003 — 2007
Bachelor's Degree, Finance and Economics
CFA institute
Alison Welch, PHR's NCO Group Experience January 2004 - January 2005
Job Talent Manager at Coverys
Industry Human Resources
Experience
Coverys June 2014 - Present
Cambridge Associates October 2008 - June 2014
Beacon Partners February 2007 - October 2008
TeleTech January 2005 - January 2007
NCO Group January 2004 - January 2005
Skills
Interviews, Applicant Tracking..., Employee Relations, Screening Resumes, Talent Acquisition, College Recruiting, Hiring, Onboarding, Human Resources, New Hire Orientations, Behavioral Interviewing, Financial Recruiting, Taleo, Headcount Reporting, Temporary Staffing, Team Management, Talent Management, Training, Recruiting, Sourcing, Exit Interviews, SharePoint, Compensation, Performance Management, Strategic Sourcing
Education
State University of New York at Buffalo - School of Management 1999 — 2003
BS, Business Administration Concentrations in Human Resources and Marketing
Coverys June 2014 - Present
Cambridge Associates October 2008 - June 2014
Beacon Partners February 2007 - October 2008
TeleTech January 2005 - January 2007
NCO Group January 2004 - January 2005
Skills
Interviews, Applicant Tracking..., Employee Relations, Screening Resumes, Talent Acquisition, College Recruiting, Hiring, Onboarding, Human Resources, New Hire Orientations, Behavioral Interviewing, Financial Recruiting, Taleo, Headcount Reporting, Temporary Staffing, Team Management, Talent Management, Training, Recruiting, Sourcing, Exit Interviews, SharePoint, Compensation, Performance Management, Strategic Sourcing
Education
State University of New York at Buffalo - School of Management 1999 — 2003
BS, Business Administration Concentrations in Human Resources and Marketing
Shannon Ward's NCO Group Experience 2004 - 2006
Job Manager, Government Pricing at Sandoz
Industry Pharmaceuticals
Experience
Sandoz December 2013 - Present
Teva Pharmaceuticals April 2012 - December 2013
Cephalon, Inc May 2007 - April 2012
Wyeth 2006 - 2007
NCO Group 2004 - 2006
JP Morgan 2001 - 2004
JP Morgan 2000 - 2001
Skills
Pharmaceutical Industry, Government Contracting, Government Pricing, Analytics, Medicaid, Forecasting, System Implementations, SOP development, Validation, Market Access, Managed Care, Pharmaceutical Sales, Regulatory Affairs, Biotechnology, Neurology, Sop, Oncology, Cross-functional Team..., Strategy, Management, Product Launch, Process Improvement
Education
Pennsylvania State University-Great Valley Graduate Center 2007 — 2010
MBA, Biotech and Health Industry Management
University of Pittsburgh 1996 — 2000
BA, Business, Communications, Int'l Studies
Sandoz December 2013 - Present
Teva Pharmaceuticals April 2012 - December 2013
Cephalon, Inc May 2007 - April 2012
Wyeth 2006 - 2007
NCO Group 2004 - 2006
JP Morgan 2001 - 2004
JP Morgan 2000 - 2001
Skills
Pharmaceutical Industry, Government Contracting, Government Pricing, Analytics, Medicaid, Forecasting, System Implementations, SOP development, Validation, Market Access, Managed Care, Pharmaceutical Sales, Regulatory Affairs, Biotechnology, Neurology, Sop, Oncology, Cross-functional Team..., Strategy, Management, Product Launch, Process Improvement
Education
Pennsylvania State University-Great Valley Graduate Center 2007 — 2010
MBA, Biotech and Health Industry Management
University of Pittsburgh 1996 — 2000
BA, Business, Communications, Int'l Studies
Bernard Tronel's NCO Group Experience March 2009 - August 2010
Job Sr. Vice President Operations at Ascentive Software
Industry Consumer Services
Experience
Ascentive Software May 2015 - Present
Acurian October 2013 - Present
PDI August 2010 - September 2013
NCO Group March 2009 - August 2010
LEAF Financial Corporation January 2007 - December 2008
Telerx 2002 - 2006
Access Worldwide 1999 - 2002
ICT 1996 - 1999
Franklin Mint 1994 - 1996
Skills
Call Centers, Direct Marketing, Sales, Customer Service, Telemarketing, Financial Services, Contact Centers, Retail, Vendor Management, Process Improvement, Operations Management, Outsourcing, Strategic Planning, Account Management, Customer Retention, Customer Satisfaction, Healthcare, Multi-channel Marketing, Budgets, Business Development, Call Center, Customer Experience, Leadership, Management, Marketing, New Business Development, Program Management, Sales Management, Sales Operations, Salesforce.com, Start-ups, Team Building, Telecommunications, Workforce Management
Education
University of Michigan - Stephen M. Ross School of Business 1978 — 1980
MBA, Finance
Northwestern University 1974 — 1978
BA, Ecomonics
Ascentive Software May 2015 - Present
Acurian October 2013 - Present
PDI August 2010 - September 2013
NCO Group March 2009 - August 2010
LEAF Financial Corporation January 2007 - December 2008
Telerx 2002 - 2006
Access Worldwide 1999 - 2002
ICT 1996 - 1999
Franklin Mint 1994 - 1996
Skills
Call Centers, Direct Marketing, Sales, Customer Service, Telemarketing, Financial Services, Contact Centers, Retail, Vendor Management, Process Improvement, Operations Management, Outsourcing, Strategic Planning, Account Management, Customer Retention, Customer Satisfaction, Healthcare, Multi-channel Marketing, Budgets, Business Development, Call Center, Customer Experience, Leadership, Management, Marketing, New Business Development, Program Management, Sales Management, Sales Operations, Salesforce.com, Start-ups, Team Building, Telecommunications, Workforce Management
Education
University of Michigan - Stephen M. Ross School of Business 1978 — 1980
MBA, Finance
Northwestern University 1974 — 1978
BA, Ecomonics
Krystin Lowers Hanley's NCO Group Experience February 2008 - April 2008
Job Sales and Customer Service Administrator
Industry Building Materials
Experience
Memcon North America January 2014 - Present
Versatex Trimboard September 2012 - November 2013
Versatex Trimboard April 2008 - June 2012
NCO Group February 2008 - April 2008
Allegheny Kiski Health Foundation May 2006 - August 2006
Skills
PowerPoint, Administration, Event Planning, Problem Solving, Microsoft Office, Excel, Forecasting, Microsoft Excel, Logistics, Building Materials
Education
Saint Vincent College 2003 — 2007
B.A., Communication (PR& Advertising)
Memcon North America January 2014 - Present
Versatex Trimboard September 2012 - November 2013
Versatex Trimboard April 2008 - June 2012
NCO Group February 2008 - April 2008
Allegheny Kiski Health Foundation May 2006 - August 2006
Skills
PowerPoint, Administration, Event Planning, Problem Solving, Microsoft Office, Excel, Forecasting, Microsoft Excel, Logistics, Building Materials
Education
Saint Vincent College 2003 — 2007
B.A., Communication (PR& Advertising)
Jim Temrowski's NCO Group Experience September 2012 - August 2013
Job IT
Industry Information Technology and Services
Experience
GoTech December 2013 - Present
NCO Group September 2012 - August 2013
NCO Group December 2008 - August 2012
NCO Group August 2008 - November 2008
NCO Group May 2008 - August 2008
Skills
iPhone, Technical Support, Call Centers, Workforce Management, Contact Centers, Avaya, BPO, Training, Customer Experience, Customer Satisfaction, IVR, Call Center Development, Customer Support, Troubleshooting, Telephony, Service Desk, Business Process..., Process Improvement, Networking, Windows 7, Key Performance..., VPN, Wireless Networking, Shared Services, IT Operations, Analysis, Servers, Avaya Technologies
Education
Northern Michigan University 2000 — 2007
BS, Business
Northern Michigan University 2000 — 2007
AS, Crafts
GoTech December 2013 - Present
NCO Group September 2012 - August 2013
NCO Group December 2008 - August 2012
NCO Group August 2008 - November 2008
NCO Group May 2008 - August 2008
Skills
iPhone, Technical Support, Call Centers, Workforce Management, Contact Centers, Avaya, BPO, Training, Customer Experience, Customer Satisfaction, IVR, Call Center Development, Customer Support, Troubleshooting, Telephony, Service Desk, Business Process..., Process Improvement, Networking, Windows 7, Key Performance..., VPN, Wireless Networking, Shared Services, IT Operations, Analysis, Servers, Avaya Technologies
Education
Northern Michigan University 2000 — 2007
BS, Business
Northern Michigan University 2000 — 2007
AS, Crafts
Andrew Gow's NCO Group Experience December 2002 - June 2007
Job Senior Manager, Strategic Insights and Performance Analytics at RBC
Industry Financial Services
Lara Wilkins's NCO Group Experience August 1999 - July 2010
Job SVP & HR Operations Manager at PNC Financial Services Group
Industry Banking
Experience
PNC Financial Services Group July 2010 - Present
NCO Group August 1999 - July 2010
The Park Associates July 1993 - July 1999
TLC Health Network April 1990 - July 1994
Skills
Payroll, Employee Benefits, Performance Management, PeopleSoft, HRIS, Benefits Administration, Deferred Compensation, Change Management, Succession Planning, Human Resources, Talent Management, Organizational..., Strategy, Vendor Management, Recruiting, Team Building, Management, Employee Engagement, Outsourcing, Budgets, Personnel Management, Accounting, Leadership, Process Improvement, Employee Relations, Onboarding
Education
Roberts Wesleyan College 1985 — 1989
BS, Accounting, Finance
Roberts Wesleyan College 1985 — 1989
Bachelor's degree, Accounting
PNC Financial Services Group July 2010 - Present
NCO Group August 1999 - July 2010
The Park Associates July 1993 - July 1999
TLC Health Network April 1990 - July 1994
Skills
Payroll, Employee Benefits, Performance Management, PeopleSoft, HRIS, Benefits Administration, Deferred Compensation, Change Management, Succession Planning, Human Resources, Talent Management, Organizational..., Strategy, Vendor Management, Recruiting, Team Building, Management, Employee Engagement, Outsourcing, Budgets, Personnel Management, Accounting, Leadership, Process Improvement, Employee Relations, Onboarding
Education
Roberts Wesleyan College 1985 — 1989
BS, Accounting, Finance
Roberts Wesleyan College 1985 — 1989
Bachelor's degree, Accounting
Justin Buckwalter's NCO Group Experience December 2006 - April 2013
Job VIce President at TD Bank
Industry Financial Services
Experience
TD April 2013 - Present
NCO Group December 2006 - April 2013
Wells Fargo Auto Finance August 2006 - December 2006
Bank of America April 2005 - August 2006
Bank of America / MBNA America June 2004 - April 2005
Skills
Financial Modeling, Acquisition Analysis, SAS/SQL, Business Strategy, Treatment Optimization, Data Mining, Forecasting, Collections, Client Segmentation, MIS Reporting, Credit Risk, Business Intelligence, Segmentation, New Business Development, Management, Analytics, Financial Services, Credit Cards, Valuation, MIS, Call Centers, SAS programming
Education
Saint Joseph's University - Erivan K. Haub School of Business 2002 — 2004
B.S., Management
The Hill School 1994 — 1998
Diploma
TD April 2013 - Present
NCO Group December 2006 - April 2013
Wells Fargo Auto Finance August 2006 - December 2006
Bank of America April 2005 - August 2006
Bank of America / MBNA America June 2004 - April 2005
Skills
Financial Modeling, Acquisition Analysis, SAS/SQL, Business Strategy, Treatment Optimization, Data Mining, Forecasting, Collections, Client Segmentation, MIS Reporting, Credit Risk, Business Intelligence, Segmentation, New Business Development, Management, Analytics, Financial Services, Credit Cards, Valuation, MIS, Call Centers, SAS programming
Education
Saint Joseph's University - Erivan K. Haub School of Business 2002 — 2004
B.S., Management
The Hill School 1994 — 1998
Diploma
Ronald Tracey's NCO Group Experience July 2007 - November 2008
Job Database Administrator at Kimber Resources Inc.
Industry Marketing and Advertising
Experience
Kimber Resources Inc. September 2011 - November 2013
Statistics Canada April 2011 - August 2011
NCO Group July 2007 - November 2008
NCO Group January 2006 - July 2007
Skills
Database Design, Databases, Database Admin, AutoCAD
Education
Vancouver Film School 2005 — 2005
Simon Fraser University 1998 — 2003
BSc, Geology
Kimber Resources Inc. September 2011 - November 2013
Statistics Canada April 2011 - August 2011
NCO Group July 2007 - November 2008
NCO Group January 2006 - July 2007
Skills
Database Design, Databases, Database Admin, AutoCAD
Education
Vancouver Film School 2005 — 2005
Simon Fraser University 1998 — 2003
BSc, Geology
Tomasina Channer's NCO Group Experience 1999 - 2004
Job Director Operations, Group Retirement Solutions at Sun Life Financial
Industry Financial Services
Experience
Sun Life Financial January 2015 - Present
Manulife Financial April 2013 - January 2015
Manulife Financial January 2009 - March 2013
Manulife Financial October 2007 - January 2009
Arvato Digital Services March 2006 - July 2007
KnowledgePoint Consulting 2004 - 2006
NCO Group 1999 - 2004
Skills
Call Center, Relationship Management, Pension Administration, Outsourcing, Customer Satisfaction, Customer Service, Quality Assurance, COPC Registered..., Training Management, Training Leadership, Leading people through..., Call Centers, Vendor Management, Leadership, Management, BPO, Business Analysis, Contact Centers, Team Leadership, CRM, Financial Services, Employee Benefits, Change Management, Process Improvement, Customer Experience, Insurance
Education
Customer Operations Performance Center 2003 — 2003
Queen's University (QSB) 2013 — 2013
Executive Strategy
St. Francis Xavier University 2003 — 2003
Certificate, Adult Education
Seneca College of Applied Arts and Technology 1993 — 1995
Associate's degree, Canadian Law/Legal Studies/Jurisprudence
Sun Life Financial January 2015 - Present
Manulife Financial April 2013 - January 2015
Manulife Financial January 2009 - March 2013
Manulife Financial October 2007 - January 2009
Arvato Digital Services March 2006 - July 2007
KnowledgePoint Consulting 2004 - 2006
NCO Group 1999 - 2004
Skills
Call Center, Relationship Management, Pension Administration, Outsourcing, Customer Satisfaction, Customer Service, Quality Assurance, COPC Registered..., Training Management, Training Leadership, Leading people through..., Call Centers, Vendor Management, Leadership, Management, BPO, Business Analysis, Contact Centers, Team Leadership, CRM, Financial Services, Employee Benefits, Change Management, Process Improvement, Customer Experience, Insurance
Education
Customer Operations Performance Center 2003 — 2003
Queen's University (QSB) 2013 — 2013
Executive Strategy
St. Francis Xavier University 2003 — 2003
Certificate, Adult Education
Seneca College of Applied Arts and Technology 1993 — 1995
Associate's degree, Canadian Law/Legal Studies/Jurisprudence
Andrew Kernan's NCO Group Experience December 1993 - June 2010
Job Skip Tracer/Collector at Eastern Revenue
Industry Financial Services
Experience
Eastern Revenue June 2010 - Present
Tosa Recovery and Bail Bonds June 1995 - June 2010
NCO Group December 1993 - June 2010
Skills
Skip Tracing, Microsoft Office, Negotiation, Assets Recovery, Bankruptcy, Customer Service, Debt Settlement, Legal Assistance, Litigation Support
Education
Penn State University 1982 — 1986
BA, Law
Temple University - James E. Beasley School of Law
Public Interest
Eastern Revenue June 2010 - Present
Tosa Recovery and Bail Bonds June 1995 - June 2010
NCO Group December 1993 - June 2010
Skills
Skip Tracing, Microsoft Office, Negotiation, Assets Recovery, Bankruptcy, Customer Service, Debt Settlement, Legal Assistance, Litigation Support
Education
Penn State University 1982 — 1986
BA, Law
Temple University - James E. Beasley School of Law
Public Interest
corey coffey's NCO Group Experience August 2005 - August 2008
Job Genius Technician
Industry Consumer Services
Experience
Apple May 2013 - Present
Xerox June 2012 - May 2013
National Credit Solutions February 2009 - June 2012
NCO Group August 2005 - August 2008
Skills
Computer Hardware, Outlook, Customer Service, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Sales Management, Management, Microsoft Office, Banking, Credit, Marketing, Credit Analysis, Employee Relations, Contract Management, Call Centers, Access, Microsoft Office 2007, Windows 7, Salesforce.com, Customer Satisfaction, Hands-on Training, Team Building, Training, Troubleshooting, Technical Support, Leadership, Team Leadership, Strategic Planning, Process Improvement
Education
Rock Valley College
Bachelor's degree, Computer Science
Apple May 2013 - Present
Xerox June 2012 - May 2013
National Credit Solutions February 2009 - June 2012
NCO Group August 2005 - August 2008
Skills
Computer Hardware, Outlook, Customer Service, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Sales Management, Management, Microsoft Office, Banking, Credit, Marketing, Credit Analysis, Employee Relations, Contract Management, Call Centers, Access, Microsoft Office 2007, Windows 7, Salesforce.com, Customer Satisfaction, Hands-on Training, Team Building, Training, Troubleshooting, Technical Support, Leadership, Team Leadership, Strategic Planning, Process Improvement
Education
Rock Valley College
Bachelor's degree, Computer Science
Dana Camposano's NCO Group Experience December 2006 - May 2007
Job Credit Counsellor at CIBC
Industry Human Resources
Experience
CIBC August 2011 - Present
NCO Group December 2006 - May 2007
NCO Group May 2006 - December 2006
NCO Group August 2005 - May 2006
ICT Group November 2004 - February 2005
Education
Pamantasan ng Santo Tomas / University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Arts
University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Ar
CIBC August 2011 - Present
NCO Group December 2006 - May 2007
NCO Group May 2006 - December 2006
NCO Group August 2005 - May 2006
ICT Group November 2004 - February 2005
Education
Pamantasan ng Santo Tomas / University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Arts
University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Ar
Marva Lewis's NCO Group Experience October 2008 - Present
Job New Hire Training Supervisor at NCO Group
Industry Consumer Services
Experience
NCO Group October 2008 - Present
Big World for Little People November 2002 - October 2008
Block and Company Inc. April 2002 - November 2002
Block & Company April 2002 - November 2002
Kessinger Hunter June 2000 - April 2002
DST November 1998 - September 1999
JMJ Accounting August 1997 - November 1998
St. Joseph Care Center June 1994 - October 1996
Chelsea Plaza Homes August 1992 - June 1994
Skills
Organization, Customer Service, Outlook, Microsoft Excel, Microsoft Office, Real Estate, Microsoft Word, Sales, Operations Management, Budgets, Strategic Planning, Negotiation
Education
Park University 2000 — 2003
Bachelor, Accounting
Webster University
MBA; Bachelor of Science, Accounting
NCO Group October 2008 - Present
Big World for Little People November 2002 - October 2008
Block and Company Inc. April 2002 - November 2002
Block & Company April 2002 - November 2002
Kessinger Hunter June 2000 - April 2002
DST November 1998 - September 1999
JMJ Accounting August 1997 - November 1998
St. Joseph Care Center June 1994 - October 1996
Chelsea Plaza Homes August 1992 - June 1994
Skills
Organization, Customer Service, Outlook, Microsoft Excel, Microsoft Office, Real Estate, Microsoft Word, Sales, Operations Management, Budgets, Strategic Planning, Negotiation
Education
Park University 2000 — 2003
Bachelor, Accounting
Webster University
MBA; Bachelor of Science, Accounting
Diana Vazquez Valencia, CAPM, MCP, MCDST's NCO Group Experience December 2010 - September 2012
Job IT Project Coordinator
Industry Information Technology and Services
Experience
HostPapa April 2015 - Present
Tyco / Digital Security Controls DSC June 2013 - December 2014
EOS CCA September 2012 - June 2013
NCO Group December 2010 - September 2012
Intercambio Express, Inc. May 2008 - May 2010
FedEx Express May 2005 - May 2008
Radio Movil Dipsa (TELCEL) February 2005 - May 2005
sanofi-aventis March 2002 - December 2004
Skills
Technical Support, Telecommunications, Customer Service, Team Leadership, Microsoft Office, Troubleshooting, Call Centers, Windows, XP, Windows 7, Business Analysis, Windows Server, Process Improvement, Vendor Management, Access, Windows XP, Project Management, Project Planning, Microsoft Project, Coaching, Conflict Resolution, Software Quality..., HP QTP, Report Writing, Stakeholder Management, Stakeholder Engagement, Quality Assurance, HP Quality Center, Negotiation, Account Management, Microsoft Excel, Cost Management, Scope Management, Risk Management, Procurement Contracts, Intercultural..., Communications Planning
Education
Ryerson University - The Chang School 2015 — 2015
Project Management for Middle Level Managers with Technical Background
Skills for Change 2014 — 2014
Software Testing and Quality Assurance
Skills for Change 2014 — 2014
Project Management Fundamentals, Project Management
Toronto District School Board 2014 — 2014
Project Management Assistant, Project Management
Toronto District School Board 2013 — 2013
JavaScript and jQuery, Computer Programming, Specific Applications
Toronto District School Board TDSB 2013 — 2013
Java Script and JQuery
Toronto District School Board 2012 — 2012
Web Page Design Intermediate
Toronto District School Board 2012 — 2012
Web Design Beginner
Toronto District School Board 2011 — 2011
French Basic Level
Toronto District School Board 2011 — 2011
French Intermediate Level
HostPapa April 2015 - Present
Tyco / Digital Security Controls DSC June 2013 - December 2014
EOS CCA September 2012 - June 2013
NCO Group December 2010 - September 2012
Intercambio Express, Inc. May 2008 - May 2010
FedEx Express May 2005 - May 2008
Radio Movil Dipsa (TELCEL) February 2005 - May 2005
sanofi-aventis March 2002 - December 2004
Skills
Technical Support, Telecommunications, Customer Service, Team Leadership, Microsoft Office, Troubleshooting, Call Centers, Windows, XP, Windows 7, Business Analysis, Windows Server, Process Improvement, Vendor Management, Access, Windows XP, Project Management, Project Planning, Microsoft Project, Coaching, Conflict Resolution, Software Quality..., HP QTP, Report Writing, Stakeholder Management, Stakeholder Engagement, Quality Assurance, HP Quality Center, Negotiation, Account Management, Microsoft Excel, Cost Management, Scope Management, Risk Management, Procurement Contracts, Intercultural..., Communications Planning
Education
Ryerson University - The Chang School 2015 — 2015
Project Management for Middle Level Managers with Technical Background
Skills for Change 2014 — 2014
Software Testing and Quality Assurance
Skills for Change 2014 — 2014
Project Management Fundamentals, Project Management
Toronto District School Board 2014 — 2014
Project Management Assistant, Project Management
Toronto District School Board 2013 — 2013
JavaScript and jQuery, Computer Programming, Specific Applications
Toronto District School Board TDSB 2013 — 2013
Java Script and JQuery
Toronto District School Board 2012 — 2012
Web Page Design Intermediate
Toronto District School Board 2012 — 2012
Web Design Beginner
Toronto District School Board 2011 — 2011
French Basic Level
Toronto District School Board 2011 — 2011
French Intermediate Level
Adam Gusst's NCO Group Experience April 2004 - September 2013
Job Sr Systems Administrator at The Bancorp
Industry Outsourcing/Offshoring
Experience
The Bancorp September 2013 - Present
NCO Group April 2004 - September 2013
ATX Communications September 2001 - April 2004
Beneficial Savings Bank September 1998 - September 2001
Skills
Disaster Recovery, Active Directory, DNS, Vendor Management, System Administration, Data Center, Virtualization, DHCP, Troubleshooting, VMware, Windows Server, Servers, Group Policy, Windows, Technical Support, Information Security
Education
Saint Joseph's University
BS, Information Systems
The Bancorp September 2013 - Present
NCO Group April 2004 - September 2013
ATX Communications September 2001 - April 2004
Beneficial Savings Bank September 1998 - September 2001
Skills
Disaster Recovery, Active Directory, DNS, Vendor Management, System Administration, Data Center, Virtualization, DHCP, Troubleshooting, VMware, Windows Server, Servers, Group Policy, Windows, Technical Support, Information Security
Education
Saint Joseph's University
BS, Information Systems
Dale Luckey, MBA's NCO Group Experience May 2012 - April 2013
Job Human Resources Manager at CustomerSpeak
Industry Human Resources
Experience
CustomerSpeak LLC and Vision Financial Corp May 2014 - Present
CustomerSpeak LLC and Vision Financial Corp August 2013 - May 2014
NCO Group May 2012 - April 2013
United States Air Force July 2008 - December 2010
United States Air Force July 2005 - July 2008
United States Air Force July 2002 - July 2005
Skills
Training & Development, Project Management, Quality Management, Recruitment/Retention, Microsoft Office, HRIS, FMLA, EEO compliance, Employee Relations, Analysis, Training, Human Resources, Onboarding, Leadership, Process Improvement, Program Management
Education
Rockford College 2009 — 2011
MBA, Business Administration and Management, General
Oakland City University 2002 — 2005
Bachelor of Applied Science (BASc), Human Resources, 3.8
CustomerSpeak LLC and Vision Financial Corp May 2014 - Present
CustomerSpeak LLC and Vision Financial Corp August 2013 - May 2014
NCO Group May 2012 - April 2013
United States Air Force July 2008 - December 2010
United States Air Force July 2005 - July 2008
United States Air Force July 2002 - July 2005
Skills
Training & Development, Project Management, Quality Management, Recruitment/Retention, Microsoft Office, HRIS, FMLA, EEO compliance, Employee Relations, Analysis, Training, Human Resources, Onboarding, Leadership, Process Improvement, Program Management
Education
Rockford College 2009 — 2011
MBA, Business Administration and Management, General
Oakland City University 2002 — 2005
Bachelor of Applied Science (BASc), Human Resources, 3.8
Lori Hartle's NCO Group Experience April 2007 - June 2007
Job CSA at ADP
Industry Financial Services
Experience
Aerotek for ADP May 2012 - Present
Usm emcor December 2011 - Present
Vartech Systems Inc. September 2007 - September 2008
NCO Group April 2007 - June 2007
Skills
Firefox, Microsoft Office, Data Entry
Education
Strayer University-Pennsylvania
Aerotek for ADP May 2012 - Present
Usm emcor December 2011 - Present
Vartech Systems Inc. September 2007 - September 2008
NCO Group April 2007 - June 2007
Skills
Firefox, Microsoft Office, Data Entry
Education
Strayer University-Pennsylvania
Cody Sievers's NCO Group Experience July 2011 - October 2013
Job Call Center Supervisor at NCO
Industry Motion Pictures and Film
Experience
NCO October 2013 - Present
The Library July 2013 - Present
NCO Group July 2011 - October 2013
Cut 'n' Run Studios July 2012 - September 2012
BP February 2011 - July 2011
McDonald's Corporation November 2007 - February 2011
Skills
Photoshop, Social Media, InDesign, Photography, Video Editing, Audio Editing, Motion Graphics, Graphic Design, Final Cut Pro, After Effects, Premiere, Video Production, Video, Multimedia, Editing
Education
Robert Morris University 2014 — 2016
Bachelor's degree, Tv/video production
Pittsburgh Technical Institute 2010 — 2012
Multimedia Technologies, Audio Video Editing
NCO October 2013 - Present
The Library July 2013 - Present
NCO Group July 2011 - October 2013
Cut 'n' Run Studios July 2012 - September 2012
BP February 2011 - July 2011
McDonald's Corporation November 2007 - February 2011
Skills
Photoshop, Social Media, InDesign, Photography, Video Editing, Audio Editing, Motion Graphics, Graphic Design, Final Cut Pro, After Effects, Premiere, Video Production, Video, Multimedia, Editing
Education
Robert Morris University 2014 — 2016
Bachelor's degree, Tv/video production
Pittsburgh Technical Institute 2010 — 2012
Multimedia Technologies, Audio Video Editing
Nathaniel Basham's NCO Group Experience March 2012 - December 2012
Job Busser at Diesel Club Lounge
Industry Information Technology and Services
Experience
Diesel Club Lounge November 2012 - Present
NCO Group March 2012 - December 2012
Foot Locker November 2011 - March 2012
Walmart April 2010 - November 2010
US Navy November 2009 - April 2010
Altus Air Force Base Department Of Defense May 2009 - November 2009
Education
Pittsburgh Technical Institute 2011 — 2013
Diesel Club Lounge November 2012 - Present
NCO Group March 2012 - December 2012
Foot Locker November 2011 - March 2012
Walmart April 2010 - November 2010
US Navy November 2009 - April 2010
Altus Air Force Base Department Of Defense May 2009 - November 2009
Education
Pittsburgh Technical Institute 2011 — 2013
Starr List's NCO Group Experience July 2010 - May 2012
Job Student at Rockford Career College
Industry Information Technology and Services
Experience
FedEx July 2012 - July 2012
NCO Group July 2010 - May 2012
West Customer Management, LLC April 2007 - December 2009
Skills
Troubleshooting
Education
Rockford Career College 2011 — 2013
Associate of Applied Sciences (A.A.S.), Information Technology (Internet Technology and Design), 3.77
Rasmussen College-Illinois 2007 — 2007
Associate of Applied Science, Health Information Technology, 4.0
Rock Valley College 2004 — 2006
General/Political Science, 3.0
Harlem High School 2001 — 2005
High School Diploma, 3.0
FedEx July 2012 - July 2012
NCO Group July 2010 - May 2012
West Customer Management, LLC April 2007 - December 2009
Skills
Troubleshooting
Education
Rockford Career College 2011 — 2013
Associate of Applied Sciences (A.A.S.), Information Technology (Internet Technology and Design), 3.77
Rasmussen College-Illinois 2007 — 2007
Associate of Applied Science, Health Information Technology, 4.0
Rock Valley College 2004 — 2006
General/Political Science, 3.0
Harlem High School 2001 — 2005
High School Diploma, 3.0
Tracy Seele's NCO Group Experience November 2008 - February 2009
Job
Industry
Experience
The Connection September 2011 - April 2012
NCO Group November 2008 - February 2009
West Corporation Revenue Generation July 2007 - February 2008
Immanuel Lutheran Church January 2004 - December 2004
Skills
Customer Service, Sales, Medical Transcription, Internet, Copying, Fax, Computers, PowerPoint, Medical Terminology, Microsoft Excel, Access, Machine Transcription, Telephony, Telecommunications, Data Entry, Microsoft Word, Typing, Office Practicum, Physician Coding, Medical Coding
Education
Rock Valley College 2005 — 2013
The Connection September 2011 - April 2012
NCO Group November 2008 - February 2009
West Corporation Revenue Generation July 2007 - February 2008
Immanuel Lutheran Church January 2004 - December 2004
Skills
Customer Service, Sales, Medical Transcription, Internet, Copying, Fax, Computers, PowerPoint, Medical Terminology, Microsoft Excel, Access, Machine Transcription, Telephony, Telecommunications, Data Entry, Microsoft Word, Typing, Office Practicum, Physician Coding, Medical Coding
Education
Rock Valley College 2005 — 2013
Ashley Ayers's NCO Group Experience March 2009 - March 2010
Job Student at Saint Leo University
Industry
Experience
Panasonic April 2010 - March 2012
NCO Group March 2009 - March 2010
Education
Saint Leo University 2012 — 2014
Great Bridge High School 2004 — 2008
Panasonic April 2010 - March 2012
NCO Group March 2009 - March 2010
Education
Saint Leo University 2012 — 2014
Great Bridge High School 2004 — 2008
Alexis Burkhalter's NCO Group Experience April 2006 - August 2006
Job Staff AccountantProof of the Pudding @ GICC
Industry Food & Beverages
Experience
Proof of the Pudding May 2013 - Present
Saia Motors September 2006 - May 2013
NCO Group April 2006 - August 2006
Priority Sports & Entertainment July 1995 - April 2005
MillerCoors March 1993 - February 1995
Philip Morris International January 1989 - February 1993
Burlington Northern Railroad June 1985 - January 1989
Education
Roosevelt University 1981 — 1985
Bachelor of Science (B.S.), Accounting
Proof of the Pudding May 2013 - Present
Saia Motors September 2006 - May 2013
NCO Group April 2006 - August 2006
Priority Sports & Entertainment July 1995 - April 2005
MillerCoors March 1993 - February 1995
Philip Morris International January 1989 - February 1993
Burlington Northern Railroad June 1985 - January 1989
Education
Roosevelt University 1981 — 1985
Bachelor of Science (B.S.), Accounting
James Fairbairn's NCO Group Experience November 2009 - March 2012
Job Service Desk and Salon Support for REGIS Corp.
Industry Information Technology and Services
Experience
Regis Corporation December 2012 - Present
TEKsystems April 2012 - December 2012
NCO Group November 2009 - March 2012
Skills
Troubleshooting, Technical Support, Windows 7, XP, SharePoint, Disaster Recovery, os/2, DOS, linux, Windows 2000, POS, iOS, Networking, Wireless Networking, Computer Hardware, Computer Maintenance, Microsoft Office, Lotus Notes, Skype, Knowledge Base, Training, Technical Documentation, Quality Assurance, Bug Tracking, Customer Service, Customer Satisfaction, Customer Support, Team Management, Windows XP
Education
Saint Cloud State University 2008 — 2008
Communications: Theater
Southwest Minnesota State University 2002 — 2007
Theatre/Theater
Regis Corporation December 2012 - Present
TEKsystems April 2012 - December 2012
NCO Group November 2009 - March 2012
Skills
Troubleshooting, Technical Support, Windows 7, XP, SharePoint, Disaster Recovery, os/2, DOS, linux, Windows 2000, POS, iOS, Networking, Wireless Networking, Computer Hardware, Computer Maintenance, Microsoft Office, Lotus Notes, Skype, Knowledge Base, Training, Technical Documentation, Quality Assurance, Bug Tracking, Customer Service, Customer Satisfaction, Customer Support, Team Management, Windows XP
Education
Saint Cloud State University 2008 — 2008
Communications: Theater
Southwest Minnesota State University 2002 — 2007
Theatre/Theater
Edward (Ned) Gonczy's NCO Group Experience October 2011 - Present
Job Call Center Agent at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group October 2011 - Present
Century Bank July 2007 - April 2010
SunTrust Mortgage May 1989 - April 2007
Skills
45 years business...
Education
University of South Florida 1984 — 1988
Master of Business Administration (MBA), Finance, General
Rollins College 1970 — 1974
Bachelor of Arts (B.A.), Biology, General
NCO Group October 2011 - Present
Century Bank July 2007 - April 2010
SunTrust Mortgage May 1989 - April 2007
Skills
45 years business...
Education
University of South Florida 1984 — 1988
Master of Business Administration (MBA), Finance, General
Rollins College 1970 — 1974
Bachelor of Arts (B.A.), Biology, General
Bryle Dizon's NCO Group Experience October 2008 - May 2009
Job Promos Associate at Shoplet
Industry Financial Services
Experience
Shoplet April 2014 - Present
Prudential Financial March 2013 - March 2014
NCO Group October 2008 - May 2009
Skills
Direct Marketing, Marketing Strategy, Marketing Communications, Email Marketing, Marketing
Education
San Beda College 2007 — 2008
Bachelor's Degree, Accounting
Shoplet April 2014 - Present
Prudential Financial March 2013 - March 2014
NCO Group October 2008 - May 2009
Skills
Direct Marketing, Marketing Strategy, Marketing Communications, Email Marketing, Marketing
Education
San Beda College 2007 — 2008
Bachelor's Degree, Accounting
Peter Afflerbach's NCO Group Experience December 2002 - September 2014
Job Director of Accounting at Radius Global Solutions
Industry Outsourcing/Offshoring
Experience
Radius Global Solutions LLC September 2014 - Present
Expert Global Solutions December 2002 - Present
NCO Group December 2002 - September 2014
Skills
Accounting, Accounts Payable, BPO, Financial Reporting, Payroll, Accruals, Finance, Internal Controls, Process Improvement, Sarbanes-Oxley Act
Education
Penn State University 1996 — 2001
Radius Global Solutions LLC September 2014 - Present
Expert Global Solutions December 2002 - Present
NCO Group December 2002 - September 2014
Skills
Accounting, Accounts Payable, BPO, Financial Reporting, Payroll, Accruals, Finance, Internal Controls, Process Improvement, Sarbanes-Oxley Act
Education
Penn State University 1996 — 2001
tyesha cade's NCO Group Experience October 2010 - February 2011
Job Assembler at IAC Group
Industry Automotive
Experience
IAC Group July 2012 - Present
SPX Corporation April 2010 - April 2011
NCO Group October 2010 - February 2011
Skills
Packaging, Customer Service, Cleaning, Assembly Lines, Small Parts, Sorting, Mail Sorting, Assembler, Janitorial, Custodial Services
Education
Rock Valley College 2008 — 2010
Dental Hygiene/Hygienist
Auburn Highschool 2004 — 2008
HSD
IAC Group July 2012 - Present
SPX Corporation April 2010 - April 2011
NCO Group October 2010 - February 2011
Skills
Packaging, Customer Service, Cleaning, Assembly Lines, Small Parts, Sorting, Mail Sorting, Assembler, Janitorial, Custodial Services
Education
Rock Valley College 2008 — 2010
Dental Hygiene/Hygienist
Auburn Highschool 2004 — 2008
HSD
Ciera Conell's NCO Group Experience June 2011 - June 2012
Job Student at Rock Valley College
Industry
Experience
NCO Group June 2011 - June 2012
Education
Rock Valley College 2013 — 2017
NCO Group June 2011 - June 2012
Education
Rock Valley College 2013 — 2017
Danadra Carpenter's NCO Group Experience October 2007 - April 2008
Job Recceptionist at Allied Barton
Industry Security and Investigations
Experience
Allied Barton January 2012 - Present
Allied Barton 2012 - 2013
NCO Group October 2007 - April 2008
Education
San Jacinto College 2013 — 2017
General Studies
C. E. King High 2003 — 2007
High School Diploma
Allied Barton January 2012 - Present
Allied Barton 2012 - 2013
NCO Group October 2007 - April 2008
Education
San Jacinto College 2013 — 2017
General Studies
C. E. King High 2003 — 2007
High School Diploma
Kathrine Thompson's NCO Group Experience July 2004 - March 2005
Job Implementation and Support Specialist
Industry Computer Software
Experience
Practice Velocity May 2014 - Present
Nicor Gas 2009 - 2013
NCO Group July 2004 - March 2005
Skills
Computers, Customer Service, Microsoft Office, Web Design, Phone Etiquette, Technical Support, Troubleshooting, Call Centers, Process Improvement, Data Entry, Problem Solving, Software Documentation, Computer Hardware, Leadership
Education
Rasmussen College-Illinois 2013 — 2015
Associate's degree, Information Technology
Rock Valley College 1999 — 2001
Associate's degree, General Studies
Practice Velocity May 2014 - Present
Nicor Gas 2009 - 2013
NCO Group July 2004 - March 2005
Skills
Computers, Customer Service, Microsoft Office, Web Design, Phone Etiquette, Technical Support, Troubleshooting, Call Centers, Process Improvement, Data Entry, Problem Solving, Software Documentation, Computer Hardware, Leadership
Education
Rasmussen College-Illinois 2013 — 2015
Associate's degree, Information Technology
Rock Valley College 1999 — 2001
Associate's degree, General Studies
Aman Nagra's NCO Group Experience 2002 - 2004
Job CIBC World Markets
Industry Capital Markets
Experience
CIBC 2004 - Present
NCO Group 2002 - 2004
Education
Simon Fraser University
Bachelor of Arts (BA), International Economics
CIBC 2004 - Present
NCO Group 2002 - 2004
Education
Simon Fraser University
Bachelor of Arts (BA), International Economics
Gwendolyn Whaley's NCO Group Experience April 1998 - May 2012
Job
Industry Consumer Services
Experience
Belk, Inc May 2011 - Present
NCO Group April 1998 - May 2012
Charleston Co. Human Service Comm. August 1991 - May 1998
Skills
Computers, Communication, Customer Service, Microsoft Excel, Internet, Microsoft Word, Outsourcing, Organization, PowerPoint, Quality Control, Research, Windows, Youth Ministry
Education
Southern Wesleyan University 2003 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
Goose Creek High School 1969 — 1973
Diploma, Business
Belk, Inc May 2011 - Present
NCO Group April 1998 - May 2012
Charleston Co. Human Service Comm. August 1991 - May 1998
Skills
Computers, Communication, Customer Service, Microsoft Excel, Internet, Microsoft Word, Outsourcing, Organization, PowerPoint, Quality Control, Research, Windows, Youth Ministry
Education
Southern Wesleyan University 2003 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
Goose Creek High School 1969 — 1973
Diploma, Business
DEB RENNER's NCO Group Experience 1999 - 2005
Job Operational Effectiveness Leader
Industry Consumer Services
Experience
Loblaw Companies Limited 2011 - 2014
ROAD CANADA (MAPFRE ASSISTANCE) 2010 - 2011
KM2 Solutions 2008 - 2010
Arvato Services 2007 - 2008
Bertelsmann Marketing 2005 - 2007
NCO Group 1999 - 2005
Skills
Management, Training, CRM, Leadership, Business Development, Customer Satisfaction, Project Management, Customer Service, Retail, Call Centers, P&L, Team Leadership, Customer Experience, Vendor Management, Operations Management, Team Building, Change Management, Business Process..., Performance Management
Education
Sheridan College
Diploma
Toronto School of Business
MCI University
Loblaw Companies Limited 2011 - 2014
ROAD CANADA (MAPFRE ASSISTANCE) 2010 - 2011
KM2 Solutions 2008 - 2010
Arvato Services 2007 - 2008
Bertelsmann Marketing 2005 - 2007
NCO Group 1999 - 2005
Skills
Management, Training, CRM, Leadership, Business Development, Customer Satisfaction, Project Management, Customer Service, Retail, Call Centers, P&L, Team Leadership, Customer Experience, Vendor Management, Operations Management, Team Building, Change Management, Business Process..., Performance Management
Education
Sheridan College
Diploma
Toronto School of Business
MCI University
Erasmo Garcia's NCO Group Experience September 2003 - July 2014
Job Supervisor
Industry Hospital & Health Care
Experience
United Allergy Services September 2014 - Present
NCO Group September 2003 - July 2014
Skills
•Vast experience in..., interviewing and hiring..., •Conducting employee..., •Performing audits on..., •Excellent customer..., Executing corporate..., Maintaining federal..., Staff motivation, Staff development, Self pay and insurance..., Time Management, Staff Development, Performance Management, Employee Relations, Customer Service, Training, Onboarding, Coaching, Applicant Tracking..., Process Improvement
Education
San Antonio College
Associate's degree, Business Administration and Management, General
San Antonio College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
The University of Texas at San Antonio
Expected Graduation 12/2015, Bachelor of Business Administration – Human Resource Management
United Allergy Services September 2014 - Present
NCO Group September 2003 - July 2014
Skills
•Vast experience in..., interviewing and hiring..., •Conducting employee..., •Performing audits on..., •Excellent customer..., Executing corporate..., Maintaining federal..., Staff motivation, Staff development, Self pay and insurance..., Time Management, Staff Development, Performance Management, Employee Relations, Customer Service, Training, Onboarding, Coaching, Applicant Tracking..., Process Improvement
Education
San Antonio College
Associate's degree, Business Administration and Management, General
San Antonio College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
The University of Texas at San Antonio
Expected Graduation 12/2015, Bachelor of Business Administration – Human Resource Management
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY