NCO Group
Industry: Company
DescriptionNCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Headquarters: Pennsylvania, United States CEO: Ronald A Rittenmeyer (21 Mar 2011–) Founded: 1926 Number of locations: Over 100 globally Subsidiaries: NCO Group International Inc, Parent organization: Alorica
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NCO Group Employees
Employee
Years
Job
Industry
Dwayne Crankfield Dwayne Crankfield's NCO Group Experience February 2013 - August 2013
Job Bilingual parent advocate at Charleston County School District
Industry Education Management
Experience
Charleston County School District 2014 - Present
Charleston County School District August 2013 - Present
NCO Group February 2013 - August 2013
iQor July 2012 - December 2012
Skills
Always Punctual, Always Willing to Learn, Team Leadership, Track Record Of..., Microsoft Office, Bilingual, Spanish, Spanish-speaking, Customer Service, Water Quality, Environmental Awareness, Environmental Issues, Group Work, Manufacturing Operations, Profit Maximization, Problem Solving, Strategic Planning, Organization, Collections, Data Collection, Close Attention to..., Graphic Design, Communication Skills, Sports Marketing, Interviews, PowerPoint, Spanish-English, Leadership, Event Planning, Public Speaking, Research, Community Outreach, Training, Higher Education, Microsoft Word, Social Media, Communication, Teaching
Education
Universidad de Costa Rica 2010 — 2011
study abroad for academic semester, Spanish Language and Literature
Coker College 2007 — 2011
Bachelor's degree, spanish and sociology(double major)
Charleston County School District 2014 - Present
Charleston County School District August 2013 - Present
NCO Group February 2013 - August 2013
iQor July 2012 - December 2012
Skills
Always Punctual, Always Willing to Learn, Team Leadership, Track Record Of..., Microsoft Office, Bilingual, Spanish, Spanish-speaking, Customer Service, Water Quality, Environmental Awareness, Environmental Issues, Group Work, Manufacturing Operations, Profit Maximization, Problem Solving, Strategic Planning, Organization, Collections, Data Collection, Close Attention to..., Graphic Design, Communication Skills, Sports Marketing, Interviews, PowerPoint, Spanish-English, Leadership, Event Planning, Public Speaking, Research, Community Outreach, Training, Higher Education, Microsoft Word, Social Media, Communication, Teaching
Education
Universidad de Costa Rica 2010 — 2011
study abroad for academic semester, Spanish Language and Literature
Coker College 2007 — 2011
Bachelor's degree, spanish and sociology(double major)
Robert Warner Robert Warner's NCO Group Experience 2003 - 2004
Job Chief Executive Officer, The Corporate Recovery Bureau, Inc.
Industry Management Consulting
Experience
The Corporate Recovery Bureau, Inc. June 1991 - Present
The Corporate Recovery Bureau, Inc. January 1991 - January 2014
T3 Media August 2013 - October 2013
Aaron's Sales & Lease, Inc. May 2008 - March 2012
Newton & Associates December 2002 - December 2005
NCO Group 2003 - 2004
Clovis & Roche. Inc. "Keeping Watch Over What's Yours!" 1995 - 1996
Skills
Private Investigator, Skip Tracing Expert, New Business Development, Sales Management, Sales Process, Business Strategy, Strategic Planning, Team Building, B2B, Insurance, Account Management, Executive Management, Social Networking, Sales, Selling, Negotiation, Call Centers, Team Leadership, Risk Management, Customer Service, Management, Business Planning, Leadership, Strategy, CRM, Business Development, Start-ups, Contract Negotiation, Lead Generation, Product Marketing, Small Business, Direct Sales, Budgets, Business Analysis, Outsourcing, Management Consulting, Change Management, Vendor Management, Finance, Salesforce.com, Training, Process Improvement, Analysis, Solution Selling, Operations Management, Business Process..., Forecasting, Marketing, Entrepreneurship, Strategic Partnerships
Education
Xavier University of Louisiana 1972 — 1976
BSEE, Engineering
Community College of the Air Force 1973 — 1974
ASEE, Electronics
The Corporate Recovery Bureau, Inc. June 1991 - Present
The Corporate Recovery Bureau, Inc. January 1991 - January 2014
T3 Media August 2013 - October 2013
Aaron's Sales & Lease, Inc. May 2008 - March 2012
Newton & Associates December 2002 - December 2005
NCO Group 2003 - 2004
Clovis & Roche. Inc. "Keeping Watch Over What's Yours!" 1995 - 1996
Skills
Private Investigator, Skip Tracing Expert, New Business Development, Sales Management, Sales Process, Business Strategy, Strategic Planning, Team Building, B2B, Insurance, Account Management, Executive Management, Social Networking, Sales, Selling, Negotiation, Call Centers, Team Leadership, Risk Management, Customer Service, Management, Business Planning, Leadership, Strategy, CRM, Business Development, Start-ups, Contract Negotiation, Lead Generation, Product Marketing, Small Business, Direct Sales, Budgets, Business Analysis, Outsourcing, Management Consulting, Change Management, Vendor Management, Finance, Salesforce.com, Training, Process Improvement, Analysis, Solution Selling, Operations Management, Business Process..., Forecasting, Marketing, Entrepreneurship, Strategic Partnerships
Education
Xavier University of Louisiana 1972 — 1976
BSEE, Engineering
Community College of the Air Force 1973 — 1974
ASEE, Electronics
Cody Rolow Cody Rolow's NCO Group Experience June 2009 - April 2010
Job Graphic Designer // Screen Printer // Illustrator
Industry Graphic Design
Experience
The Identity Group November 2013 - Present
Broken Arrow Wear August 2012 - November 2013
Gannett Company 2010 - 2012
NCO Group June 2009 - April 2010
Creative Publishing international February 2009 - April 2009
Skills
Graphic Design, Fine Art, Digital Art, Welding, Construction, Carpentry, Plumbing, Wiring, Screen Printing, Sculpture, Layout, Illustration, Typography, Illustrator, Posters, Art, InDesign, Adobe Creative Suite, Photoshop, Logo Design, Mac, Photography, Brochures, Corporate Identity, Adobe Acrobat, Digital Photography, Image Manipulation, Advertising, Branding, Vector Illustration, Visual Communication, Business Cards
Education
The Art Institutes International-Minnesota 2007 — 2009
Bachelor of Arts (BA), Graphic Design
Des Moines Area Community College 2005 — 2006
Liberal Arts and Sciences, General Studies and Humanities
The Identity Group November 2013 - Present
Broken Arrow Wear August 2012 - November 2013
Gannett Company 2010 - 2012
NCO Group June 2009 - April 2010
Creative Publishing international February 2009 - April 2009
Skills
Graphic Design, Fine Art, Digital Art, Welding, Construction, Carpentry, Plumbing, Wiring, Screen Printing, Sculpture, Layout, Illustration, Typography, Illustrator, Posters, Art, InDesign, Adobe Creative Suite, Photoshop, Logo Design, Mac, Photography, Brochures, Corporate Identity, Adobe Acrobat, Digital Photography, Image Manipulation, Advertising, Branding, Vector Illustration, Visual Communication, Business Cards
Education
The Art Institutes International-Minnesota 2007 — 2009
Bachelor of Arts (BA), Graphic Design
Des Moines Area Community College 2005 — 2006
Liberal Arts and Sciences, General Studies and Humanities
Nicholas Staving Nicholas Staving's NCO Group Experience September 2007 - August 2008
Job Customer Support Specialist
Industry Consumer Services
Experience
Ariba May 2015 - Present
Pilot Thomas Logistics October 2014 - May 2015
Best Buy March 2014 - October 2014
Alorica April 2013 - March 2014
Walmart August 2009 - April 2013
Community College of Beaver County August 2010 - May 2012
NCO Group September 2007 - August 2008
Skills
Customer Service, Sales, Microsoft Word, Microsoft Office, Public Speaking, Writing, Copy Editing, Mathematics, Call Centers
Education
Community College of Beaver County 2006 — 2012
Associate of Science (A.S.), Natural Sciences, 3.95
Ambridge Area High School 2001 — 2005
High School Diploma, Physics, Calculus, English, Music, French, 3.5
Ariba May 2015 - Present
Pilot Thomas Logistics October 2014 - May 2015
Best Buy March 2014 - October 2014
Alorica April 2013 - March 2014
Walmart August 2009 - April 2013
Community College of Beaver County August 2010 - May 2012
NCO Group September 2007 - August 2008
Skills
Customer Service, Sales, Microsoft Word, Microsoft Office, Public Speaking, Writing, Copy Editing, Mathematics, Call Centers
Education
Community College of Beaver County 2006 — 2012
Associate of Science (A.S.), Natural Sciences, 3.95
Ambridge Area High School 2001 — 2005
High School Diploma, Physics, Calculus, English, Music, French, 3.5
Charles Baumann Charles Baumann's NCO Group Experience December 1997 - November 2009
Job Sr. Programmer/Analyst at Edmund Optics
Industry Information Technology and Services
Experience
Edmund Optics July 2013 - Present
LexisNexis August 2012 - July 2013
Food Sciences Corporation November 2009 - August 2012
NCO Group December 1997 - November 2009
Skills
Microsoft SQL Server, ASP.NET, C#, ASP.NET MVC, jQuery, Databases, AJAX, Software Development, JavaScript, T-SQL, Entity Framework, LINQ, Web Applications, CSS, HTML, Web Caching, jQuery Mobile, Windows Azure, REST, ASP, Java, Web Development, Cloud Computing, Business Intelligence, SQL Server, FoxPro, ASP.NET API, HTTP, Distributed Caching, Kendo UI, Telerik
Education
Camden County College 1995 — 1997
Edmund Optics July 2013 - Present
LexisNexis August 2012 - July 2013
Food Sciences Corporation November 2009 - August 2012
NCO Group December 1997 - November 2009
Skills
Microsoft SQL Server, ASP.NET, C#, ASP.NET MVC, jQuery, Databases, AJAX, Software Development, JavaScript, T-SQL, Entity Framework, LINQ, Web Applications, CSS, HTML, Web Caching, jQuery Mobile, Windows Azure, REST, ASP, Java, Web Development, Cloud Computing, Business Intelligence, SQL Server, FoxPro, ASP.NET API, HTTP, Distributed Caching, Kendo UI, Telerik
Education
Camden County College 1995 — 1997
Darlene Ryder Darlene Ryder's NCO Group Experience August 2013 - October 2013
Job Retail Professional
Industry Retail
Experience
NCO Group August 2013 - October 2013
Sam's Club March 2013 - May 2013
CROSSMARK December 2012 - March 2013
Subway July 2012 - August 2012
Skills
Sales, Food, Merchandising, Retail, Store Management, Inventory Control, Inventory Management, Cashiering, Visual Merchandising, Loss Prevention, Retail Sales, Customer Service, Store Operations, Customer Satisfaction, Time Management
Education
Penn Foster Career School 2013 — 2014
Medical Administrative Assistant, Medical Administrative/Executive Assistant and Medical Secretary
Delaware State University 2011 — 2012
NCO Group August 2013 - October 2013
Sam's Club March 2013 - May 2013
CROSSMARK December 2012 - March 2013
Subway July 2012 - August 2012
Skills
Sales, Food, Merchandising, Retail, Store Management, Inventory Control, Inventory Management, Cashiering, Visual Merchandising, Loss Prevention, Retail Sales, Customer Service, Store Operations, Customer Satisfaction, Time Management
Education
Penn Foster Career School 2013 — 2014
Medical Administrative Assistant, Medical Administrative/Executive Assistant and Medical Secretary
Delaware State University 2011 — 2012
Brittaney McCullough Brittaney McCullough's NCO Group Experience August 2010 - July 2011
Job Student at Charlotte School of Law
Industry Legal Services
Experience
MetLife July 2013 - Present
NCO Financial Systems August 2011 - August 2012
NCO Group August 2010 - July 2011
Skills
Customer Service, Shipping, Microsoft Excel, Microsoft Office, Microsoft Word, Call Centers, Data Entry, PowerPoint, Outlook, Time Management, Teamwork, Leadership, Public Speaking
Education
Charlotte School of Law 2012 — 2015
Juris Doctor, Law
North Carolina A&T State University 2006 — 2011
Bachelor of Arts (B.A.), Psychology
North Carolina Agricultural and Technical State University 2006 — 2011
Bachelor of Science (BS), Psychology
MetLife July 2013 - Present
NCO Financial Systems August 2011 - August 2012
NCO Group August 2010 - July 2011
Skills
Customer Service, Shipping, Microsoft Excel, Microsoft Office, Microsoft Word, Call Centers, Data Entry, PowerPoint, Outlook, Time Management, Teamwork, Leadership, Public Speaking
Education
Charlotte School of Law 2012 — 2015
Juris Doctor, Law
North Carolina A&T State University 2006 — 2011
Bachelor of Arts (B.A.), Psychology
North Carolina Agricultural and Technical State University 2006 — 2011
Bachelor of Science (BS), Psychology
Britney Brunette Britney Brunette's NCO Group Experience April 2006 - January 2007
Job Director of Operations
Industry Mental Health Care
Experience
Green Light Counseling June 2012 - January 2013
Green Light Counseling September 2010 - June 2012
M33 Integrated Solutions August 2008 - December 2009
NCO Group April 2006 - January 2007
Skills
Microsoft Office, Logistics, Microsoft Excel, Process Improvement, Transportation, Psychotherapy, Research, Supply Chain, Customer Service, Supply Chain Management, Outlook, PowerPoint, Microsoft Word, Data Entry, Project Management, Training, Accounts Receivable, Management, Human Resources, Operations Management, Accounts Payable, Sales, Process Scheduler, Purchasing, Leadership, Budgets, Time Management, Policy, Inventory Management, Team Building
Education
Colorado Technical University 2012 — 2013
M.S.M, Project Management
Colorado Technical University 2008 — 2009
B.S, Business Administration/ Project Management
Rockingham Community College 2005 — 2007
A.A, General Education
Ouachita High School 1997 — 2001
Diploma, General Studies
Green Light Counseling June 2012 - January 2013
Green Light Counseling September 2010 - June 2012
M33 Integrated Solutions August 2008 - December 2009
NCO Group April 2006 - January 2007
Skills
Microsoft Office, Logistics, Microsoft Excel, Process Improvement, Transportation, Psychotherapy, Research, Supply Chain, Customer Service, Supply Chain Management, Outlook, PowerPoint, Microsoft Word, Data Entry, Project Management, Training, Accounts Receivable, Management, Human Resources, Operations Management, Accounts Payable, Sales, Process Scheduler, Purchasing, Leadership, Budgets, Time Management, Policy, Inventory Management, Team Building
Education
Colorado Technical University 2012 — 2013
M.S.M, Project Management
Colorado Technical University 2008 — 2009
B.S, Business Administration/ Project Management
Rockingham Community College 2005 — 2007
A.A, General Education
Ouachita High School 1997 — 2001
Diploma, General Studies
Stacy Wilkes's NCO Group Experience January 2009 - August 2009
Job Research Assistant for the Director of the Office of Academic Reporting at Northern Illinois University
Industry Management Consulting
Experience
Humana September 2015 - Present
WyzAnt Tutoring August 2012 - Present
Northern Illinois University May 2013 - May 2015
Northern Illinois University May 2013 - May 2015
Northern Illinois University April 2015 - April 2015
Northern Illinois University July 2012 - May 2013
Lizzy Lift August 2010 - December 2011
NCO Group January 2009 - August 2009
Dickey Staffing Solutions May 2007 - August 2008
Skills
Research, Public Speaking, Teaching, Microsoft Office, Customer Service
Education
Northern Illinois University 2012 — 2015
Master's Degree, Social and Industrial Organizational Psychology
Elmhurst College 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.8
Rock Valley College 2005 — 2008
Arts
Humana September 2015 - Present
WyzAnt Tutoring August 2012 - Present
Northern Illinois University May 2013 - May 2015
Northern Illinois University May 2013 - May 2015
Northern Illinois University April 2015 - April 2015
Northern Illinois University July 2012 - May 2013
Lizzy Lift August 2010 - December 2011
NCO Group January 2009 - August 2009
Dickey Staffing Solutions May 2007 - August 2008
Skills
Research, Public Speaking, Teaching, Microsoft Office, Customer Service
Education
Northern Illinois University 2012 — 2015
Master's Degree, Social and Industrial Organizational Psychology
Elmhurst College 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.8
Rock Valley College 2005 — 2008
Arts
Brooke Arent Brooke Arent's NCO Group Experience 2004 - 2005
Job Project Management
Industry Telecommunications
Experience
Ameritraining, Inc. May 2015 - Present
Sarnova March 2015 - May 2015
American Lung Association of the Northeast 2014 - 2015
Dish Network 2010 - 2012
NCO 2004 - 2010
NCO Group 2004 - 2005
Skills
Customer Service, Microsoft Word, Microsoft Excel, Access, Accounting, Adjustments, Training, Call Center, Leadership, Third Party Collections, Coaching, Employee Relations, Recruiting, Customer Satisfaction, Performance Management, Time Management, Team Building, Management, Team Leadership, Sales, Onboarding, Call Centers, Process Improvement, CRM, Customer Retention, Quality Assurance, Customer Experience, Human Resources, Operations Management, Microsoft Office, Vendor Management, Strategic Planning, Public Speaking, Leadership Development, Account Management, Interviews, Project Management, Program Management, Employee Training, Talent Management, Executive Management
Education
Columbus State Community College 2013 — 2015
AS
Columbus State Community College 2009 — 2011
Corporate Psychology
Ameritraining, Inc. May 2015 - Present
Sarnova March 2015 - May 2015
American Lung Association of the Northeast 2014 - 2015
Dish Network 2010 - 2012
NCO 2004 - 2010
NCO Group 2004 - 2005
Skills
Customer Service, Microsoft Word, Microsoft Excel, Access, Accounting, Adjustments, Training, Call Center, Leadership, Third Party Collections, Coaching, Employee Relations, Recruiting, Customer Satisfaction, Performance Management, Time Management, Team Building, Management, Team Leadership, Sales, Onboarding, Call Centers, Process Improvement, CRM, Customer Retention, Quality Assurance, Customer Experience, Human Resources, Operations Management, Microsoft Office, Vendor Management, Strategic Planning, Public Speaking, Leadership Development, Account Management, Interviews, Project Management, Program Management, Employee Training, Talent Management, Executive Management
Education
Columbus State Community College 2013 — 2015
AS
Columbus State Community College 2009 — 2011
Corporate Psychology
Scott Seilhamer Scott Seilhamer's NCO Group Experience November 2005 - June 2009
Job Looking for IT work!! Anyone looking??
Industry Information Technology and Services
Experience
Title Resource Group February 2015 - Present
Phelan Hallinan, LP (formerly Phelan Hallinan & Schmieg, LLC) July 2012 - October 2014
Udren and Associates January 2012 - July 2012
Phelan Hallinan & Schmieg March 2010 - June 2011
NCO Group November 2005 - June 2009
Loan Pro LLC/Contemporary Staffing Solutions June 2005 - November 2005
Unisource Worldwide Inc January 2005 - June 2005
Verizon/Contemporary Staffing Solutions October 2004 - January 2005
Loan Pro, LLC 2005 - 2005
Best Buy 2000 - 2005
Skills
Access Control, Citrix, Troubleshooting, Technical Support, Training, Hardware, Access, Help Desk Support, Customer Service, Computer Hardware, VoIP, Data Center, Information Technology, Avaya, Team Building, Visio, Windows 7, Telecommunications, Windows, XP, Cisco Technologies, IT Service Management, Networking, Servers, VNC, VPN, Vendor Management, Computer Security, Information Security, Security, Software Documentation, Call Centers, System Administration, Disaster Recovery, Human Resources
Education
Capella University 2014 — 2016
Master of Science (M.S.), Information Security & Assurance: Network Defense, 4.0 as of now
Temple University 1998 — 2008
Bachelor of Arts (B.A.), History, 2.3 overall
Bucks County Community College 1995 — 1998
Transfer, Psychology
Conwell Egan Catholic highschool 1991 — 1995
High School Diploma, General Studies
Title Resource Group February 2015 - Present
Phelan Hallinan, LP (formerly Phelan Hallinan & Schmieg, LLC) July 2012 - October 2014
Udren and Associates January 2012 - July 2012
Phelan Hallinan & Schmieg March 2010 - June 2011
NCO Group November 2005 - June 2009
Loan Pro LLC/Contemporary Staffing Solutions June 2005 - November 2005
Unisource Worldwide Inc January 2005 - June 2005
Verizon/Contemporary Staffing Solutions October 2004 - January 2005
Loan Pro, LLC 2005 - 2005
Best Buy 2000 - 2005
Skills
Access Control, Citrix, Troubleshooting, Technical Support, Training, Hardware, Access, Help Desk Support, Customer Service, Computer Hardware, VoIP, Data Center, Information Technology, Avaya, Team Building, Visio, Windows 7, Telecommunications, Windows, XP, Cisco Technologies, IT Service Management, Networking, Servers, VNC, VPN, Vendor Management, Computer Security, Information Security, Security, Software Documentation, Call Centers, System Administration, Disaster Recovery, Human Resources
Education
Capella University 2014 — 2016
Master of Science (M.S.), Information Security & Assurance: Network Defense, 4.0 as of now
Temple University 1998 — 2008
Bachelor of Arts (B.A.), History, 2.3 overall
Bucks County Community College 1995 — 1998
Transfer, Psychology
Conwell Egan Catholic highschool 1991 — 1995
High School Diploma, General Studies
Renee Merwin's NCO Group Experience June 1991 - July 1998
Job Account Manager at LS Research
Industry Wireless
Experience
LS Research September 2008 - Present
CDC Software July 1998 - June 2008
NCO Group June 1991 - July 1998
Skills
Cross-functional Team..., Lead Generation, Account Management, Product Development, Wireless, Enterprise Software, Salesforce.com, Program Management, Project Management, Vendor Management, Marketing Automation, SEO, Hubspot, CRM, ERP, Management, Software Development, Process Flow, SaaS, Product Requirement..., Sales Process
Education
DeVry University-Illinois 2011 — 2015
Information Technology
LS Research September 2008 - Present
CDC Software July 1998 - June 2008
NCO Group June 1991 - July 1998
Skills
Cross-functional Team..., Lead Generation, Account Management, Product Development, Wireless, Enterprise Software, Salesforce.com, Program Management, Project Management, Vendor Management, Marketing Automation, SEO, Hubspot, CRM, ERP, Management, Software Development, Process Flow, SaaS, Product Requirement..., Sales Process
Education
DeVry University-Illinois 2011 — 2015
Information Technology
Tyler Sohner Tyler Sohner's NCO Group Experience June 2011 - January 2012
Job at
Industry Nonprofit Organization Management
Experience
Kirk Acoustics 2014 - Present
SmithBucklin August 2012 - 2014
NCO Group June 2011 - January 2012
Skills
Great communications..., Solid computer skills, Ice Hockey, Technical Support, Customer Service, Call Center, Microsoft Office, Networking, Troubleshooting, Microsoft Excel, Customer Satisfaction, Team Leadership, Project Management, Leadership, Time Management
Education
Century College 2011 — 2012
Associate of Arts and Sciences (AAS), Information Technology
Kirk Acoustics 2014 - Present
SmithBucklin August 2012 - 2014
NCO Group June 2011 - January 2012
Skills
Great communications..., Solid computer skills, Ice Hockey, Technical Support, Customer Service, Call Center, Microsoft Office, Networking, Troubleshooting, Microsoft Excel, Customer Satisfaction, Team Leadership, Project Management, Leadership, Time Management
Education
Century College 2011 — 2012
Associate of Arts and Sciences (AAS), Information Technology
Robert Schaefer Robert Schaefer's NCO Group Experience August 1998 - March 2000
Job Principle Hyperion Engineer at General Dynamics Information Technology
Industry Information Technology and Services
Experience
General Dynamics Information Technology August 2015 - Present
Starbucks February 2012 - January 2015
Union Bank January 2011 - January 2012
Dreyer's Grand Ice Cream May 2008 - October 2010
Safeway Incorporated March 2006 - May 2008
CBS April 2005 - March 2006
FedEx Kinkos May 2001 - January 2005
Dow Jones March 2000 - March 2001
NCO Group August 1998 - March 2000
Base Ten March 1998 - August 1998
Skills
Essbase, Business Intelligence, Data Warehousing, ETL, Hyperion Enterprise, Business Objects, Hyperion Planning, OLAP, Oracle, Data Modeling, Business Analysis, Microsoft SQL Server, Informatica, SQL, Data Integration, ODI, HFM, FDM, Unix, Software Development, Project Management, Management, Requirements Analysis, Databases, ERP, Integration, Business Process, Oracle Fusion Middleware, Hyperion
Education
Delaware Valley University 1992 — 1995
BS, Computer Systems Information Management
Delaware Valley College 1991 — 1995
Bachelor's degree, Computer Information Science Management
General Dynamics Information Technology August 2015 - Present
Starbucks February 2012 - January 2015
Union Bank January 2011 - January 2012
Dreyer's Grand Ice Cream May 2008 - October 2010
Safeway Incorporated March 2006 - May 2008
CBS April 2005 - March 2006
FedEx Kinkos May 2001 - January 2005
Dow Jones March 2000 - March 2001
NCO Group August 1998 - March 2000
Base Ten March 1998 - August 1998
Skills
Essbase, Business Intelligence, Data Warehousing, ETL, Hyperion Enterprise, Business Objects, Hyperion Planning, OLAP, Oracle, Data Modeling, Business Analysis, Microsoft SQL Server, Informatica, SQL, Data Integration, ODI, HFM, FDM, Unix, Software Development, Project Management, Management, Requirements Analysis, Databases, ERP, Integration, Business Process, Oracle Fusion Middleware, Hyperion
Education
Delaware Valley University 1992 — 1995
BS, Computer Systems Information Management
Delaware Valley College 1991 — 1995
Bachelor's degree, Computer Information Science Management
Letisha Carter Letisha Carter's NCO Group Experience August 2007 - April 2009
Job Partner at Crazy Dealz
Industry Retail
Experience
Crazy Dealz August 2015 - Present
American Express October 2009 - Present
NCO Group August 2007 - April 2009
Allied Interstate March 2005 - March 2006
Dun & Bradstreet August 2004 - February 2005
Skills
Credit Cards, Credit, Credit Risk, Payments, Credit Analysis, Banking, Financial Analysis, Portfolio Management, Financial Risk, Risk Management, Loans, Financial Services, Finance, Relationship Management, Call Center, Investment Properties, Asset Management, Executive Management
Education
College of the Albemarle 1996 — 1998
General Education Diploma, General Studies
Crazy Dealz August 2015 - Present
American Express October 2009 - Present
NCO Group August 2007 - April 2009
Allied Interstate March 2005 - March 2006
Dun & Bradstreet August 2004 - February 2005
Skills
Credit Cards, Credit, Credit Risk, Payments, Credit Analysis, Banking, Financial Analysis, Portfolio Management, Financial Risk, Risk Management, Loans, Financial Services, Finance, Relationship Management, Call Center, Investment Properties, Asset Management, Executive Management
Education
College of the Albemarle 1996 — 1998
General Education Diploma, General Studies
Amanda Paulsen Amanda Paulsen's NCO Group Experience June 2013 - May 2014
Job
Industry
Experience
NCO Group June 2013 - May 2014
Education
Crowder College
NCO Group June 2013 - May 2014
Education
Crowder College
Brandon Mark Brandon Mark's NCO Group Experience June 2007 - April 2012
Job Hazard Intraday Analyst at Assurant Specialty Property
Industry Information Technology and Services
Experience
Assurant Specialty Property August 2013 - Present
Comcast Cable 2012 - 2013
NCO Group June 2007 - April 2012
Skills
Information Technology, Networking, Troubleshooting, Windows 7, Call Centers, Active Directory, Technical Support, Windows XP, Vendor Management, Process Improvement, Telecommunications, Exony, Java Progamming, Microsoft SQL Server, Aspect WFM, IEX Total View, TCP/IP
Education
Colorado State University-Global Campus 2014 — 2015
Bachelor of Applied Science (B.A.Science.) July 2015, Information Technology, 3.0
Guilford Technical Community College 2000 — 2003
Associate of Science (A.S.), Computer Programming
Assurant Specialty Property August 2013 - Present
Comcast Cable 2012 - 2013
NCO Group June 2007 - April 2012
Skills
Information Technology, Networking, Troubleshooting, Windows 7, Call Centers, Active Directory, Technical Support, Windows XP, Vendor Management, Process Improvement, Telecommunications, Exony, Java Progamming, Microsoft SQL Server, Aspect WFM, IEX Total View, TCP/IP
Education
Colorado State University-Global Campus 2014 — 2015
Bachelor of Applied Science (B.A.Science.) July 2015, Information Technology, 3.0
Guilford Technical Community College 2000 — 2003
Associate of Science (A.S.), Computer Programming
Shirley Ross Shirley Ross's NCO Group Experience 2011 - 2012
Job Operations Manager at Office Depot
Industry Retail
Experience
Office Depot July 2015 - Present
h.h. gregg April 2014 - June 2015
NCO Group 2011 - 2012
Ross Financial Services March 2005 - July 2011
In Touch Call Center 2011 - 2011
First Data Corporation 2008 - 2009
Citi 2005 - 2006
Skills
Customer Service, Sales, Call Centers, Troubleshooting, Technical Support, Software Documentation, Windows 7, System Administration, Windows XP, Access, Lotus Notes, Vendor Management, Networking, Computer Hardware, Customer Satisfaction, Outlook, Microsoft Office
Education
Central Piedmont Community College 2014 — 2016
Associates, Advertising & Graphic Design
Central High School 1996 — 2000
Diploma
Office Depot July 2015 - Present
h.h. gregg April 2014 - June 2015
NCO Group 2011 - 2012
Ross Financial Services March 2005 - July 2011
In Touch Call Center 2011 - 2011
First Data Corporation 2008 - 2009
Citi 2005 - 2006
Skills
Customer Service, Sales, Call Centers, Troubleshooting, Technical Support, Software Documentation, Windows 7, System Administration, Windows XP, Access, Lotus Notes, Vendor Management, Networking, Computer Hardware, Customer Satisfaction, Outlook, Microsoft Office
Education
Central Piedmont Community College 2014 — 2016
Associates, Advertising & Graphic Design
Central High School 1996 — 2000
Diploma
Jenn Furlong Jenn Furlong's NCO Group Experience July 2008 - December 2011
Job Drama therapist at Cummings centre
Industry Fine Art
Experience
Cummings Jewish Centre for Seniors November 2014 - Present
Concordia University October 2014 - Present
Avatil October 2011 - Present
East Foundation July 2013 - August 2013
English Montreal School Board March 2012 - June 2012
Centre Gold January 2012 - June 2012
NCO Group July 2008 - December 2011
Centre for the Arts in Human Development/ Concordia University September 2006 - July 2008
Skills
Counselling, Treatment, Groups, Microsoft Office, Adults, Research, Mental Health, Psychotherapy, Psychology, Counseling Psychology, Google Groups, Self-esteem, Group Therapy, Therapists, Leadership, Developmental...
Education
Concordia University 2005 — 2010
M.A, Creative Arts therapies/ Drama Therapy
University of Alberta 1998 — 2001
B.A, Psychology/Sociology
Cummings Jewish Centre for Seniors November 2014 - Present
Concordia University October 2014 - Present
Avatil October 2011 - Present
East Foundation July 2013 - August 2013
English Montreal School Board March 2012 - June 2012
Centre Gold January 2012 - June 2012
NCO Group July 2008 - December 2011
Centre for the Arts in Human Development/ Concordia University September 2006 - July 2008
Skills
Counselling, Treatment, Groups, Microsoft Office, Adults, Research, Mental Health, Psychotherapy, Psychology, Counseling Psychology, Google Groups, Self-esteem, Group Therapy, Therapists, Leadership, Developmental...
Education
Concordia University 2005 — 2010
M.A, Creative Arts therapies/ Drama Therapy
University of Alberta 1998 — 2001
B.A, Psychology/Sociology
Kimberly Lackatos Kimberly Lackatos's NCO Group Experience January 2011 - October 2011
Job Health insurance operations
Industry Insurance
Experience
Coventry Health Care March 2013 - Present
Discover Hope Here December 2012 - Present
UPMC Health Plan October 2011 - September 2012
NCO Group January 2011 - October 2011
Gateway Health Plan, Inc. 2003 - 2010
Gateway Health Plan, Inc. 1997 - 2003
Gateway Health Plan, Inc. 1995 - 1997
Skills
Management, HIPAA, Health Insurance, Medicaid, Healthcare, Process Improvement, Healthcare Information..., Managed Care, Medicare, Project Management, Strategic Planning, Team Building, Healthcare Industry, Leadership, Medicaid Managed Care, Vendor Management
Education
Robert Morris University 2000 — 2003
Master of Business Administration (MBA), Business Administration
Duquesne University
Bachelor's degree, Business Administration
Coventry Health Care March 2013 - Present
Discover Hope Here December 2012 - Present
UPMC Health Plan October 2011 - September 2012
NCO Group January 2011 - October 2011
Gateway Health Plan, Inc. 2003 - 2010
Gateway Health Plan, Inc. 1997 - 2003
Gateway Health Plan, Inc. 1995 - 1997
Skills
Management, HIPAA, Health Insurance, Medicaid, Healthcare, Process Improvement, Healthcare Information..., Managed Care, Medicare, Project Management, Strategic Planning, Team Building, Healthcare Industry, Leadership, Medicaid Managed Care, Vendor Management
Education
Robert Morris University 2000 — 2003
Master of Business Administration (MBA), Business Administration
Duquesne University
Bachelor's degree, Business Administration
evaristo sarabia evaristo sarabia's NCO Group Experience August 2009 - March 2010
Job Flight attendant
Industry Airlines/Aviation
Experience
American Eagle Airlines April 2014 - Present
Sunrise Senior Living August 2013 - Present
Hostess Brands April 2012 - November 2012
United Parcel Service October 2011 - March 2012
ARAMARK August 2011 - October 2011
Sentry Insurance March 2010 - July 2011
NCO Group August 2009 - March 2010
Pizza Hut November 2008 - November 2009
Ryan International Airlines November 2004 - November 2008
Expo Design Center February 2004 - November 2004
Skills
Bilingual-Spanish, Telephone Skills, Telecommunications, Cooking, Public Speaking, Data Entry, Supervisory Skills, Airlines, Flight Safety, Warehouse Control, Hospitality Industry, Aircraft, Training, Transportation, Translation, Android, Load Balancing, First Aid, AED, Insurance, Concierge Services, Free Thinking, Food & Beverage, Customer Satisfaction, Commercial Aviation, Flights, Military, Time Management, Customer Service, Flight Planning
Education
Rasmussen College-Illinois 2010 — 2011
Human Resources Management and Services
College of DuPage 2000 — 2001
Culinary Arts/Chef Training
Kishwaukee College 1998 — 2000
Business Administration and Management, General
Rochelle Township High School 1996 — 2000
General Studies
American Eagle Airlines April 2014 - Present
Sunrise Senior Living August 2013 - Present
Hostess Brands April 2012 - November 2012
United Parcel Service October 2011 - March 2012
ARAMARK August 2011 - October 2011
Sentry Insurance March 2010 - July 2011
NCO Group August 2009 - March 2010
Pizza Hut November 2008 - November 2009
Ryan International Airlines November 2004 - November 2008
Expo Design Center February 2004 - November 2004
Skills
Bilingual-Spanish, Telephone Skills, Telecommunications, Cooking, Public Speaking, Data Entry, Supervisory Skills, Airlines, Flight Safety, Warehouse Control, Hospitality Industry, Aircraft, Training, Transportation, Translation, Android, Load Balancing, First Aid, AED, Insurance, Concierge Services, Free Thinking, Food & Beverage, Customer Satisfaction, Commercial Aviation, Flights, Military, Time Management, Customer Service, Flight Planning
Education
Rasmussen College-Illinois 2010 — 2011
Human Resources Management and Services
College of DuPage 2000 — 2001
Culinary Arts/Chef Training
Kishwaukee College 1998 — 2000
Business Administration and Management, General
Rochelle Township High School 1996 — 2000
General Studies
Shardae Kanady Shardae Kanady's NCO Group Experience October 2008 - June 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Randstad August 2014 - December 2014
Aerotek June 2013 - December 2013
Affiliated Computer Services May 2011 - January 2012
NCO Group October 2008 - June 2009
Hostgator.com April 2008 - September 2008
Convergys June 2006 - March 2008
Skills
Computers, Microsoft Office, Communication, Multi Tasking, Typing, Windows, Internet, Phone Etiquette, Troubleshooting, Data Entry, Research, Client Rapport, Problem Solving, Technical Support, Customer Service, Accounts Payable, Accounts Receivable, Account Reconciliation, Compensation & Benefit, Lotus Notes, Call Centers, Customer Experience
Education
Everest University-Brandon 2009 — 2012
Associate of Science (AS), Business Administration, Management and Operations
Randstad August 2014 - December 2014
Aerotek June 2013 - December 2013
Affiliated Computer Services May 2011 - January 2012
NCO Group October 2008 - June 2009
Hostgator.com April 2008 - September 2008
Convergys June 2006 - March 2008
Skills
Computers, Microsoft Office, Communication, Multi Tasking, Typing, Windows, Internet, Phone Etiquette, Troubleshooting, Data Entry, Research, Client Rapport, Problem Solving, Technical Support, Customer Service, Accounts Payable, Accounts Receivable, Account Reconciliation, Compensation & Benefit, Lotus Notes, Call Centers, Customer Experience
Education
Everest University-Brandon 2009 — 2012
Associate of Science (AS), Business Administration, Management and Operations
corinne gonzalez corinne gonzalez's NCO Group Experience January 2012 - February 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
kohl's May 2013 - Present
NCO Group January 2012 - February 2013
Kohl's 2013 - 2013
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, 10 Key, PowerPoint, Medical Billing, Training, Fax, Invoicing, ICD-9, Windows, Accounts Receivable, Medical Coding, CPT, Medical Terminology, HIPAA, Medical Records
Education
Career Point College 2000 — 2001
ASSOCIATES BUSINESS ADMIN
john woods charter 1994 — 1997
diploma, General Studies
kohl's May 2013 - Present
NCO Group January 2012 - February 2013
Kohl's 2013 - 2013
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, 10 Key, PowerPoint, Medical Billing, Training, Fax, Invoicing, ICD-9, Windows, Accounts Receivable, Medical Coding, CPT, Medical Terminology, HIPAA, Medical Records
Education
Career Point College 2000 — 2001
ASSOCIATES BUSINESS ADMIN
john woods charter 1994 — 1997
diploma, General Studies
Josh Zeidlik - Zimney's NCO Group Experience June 2008 - November 2009
Job Information Technology
Industry Information Technology and Services
Experience
Astound Video Duplication and Transfer November 2009 - Present
NCO Group June 2008 - November 2009
Skills
Microsoft Office, Troubleshooting, Computer Hardware, Windows, XP, Windows 7, OS X, Operating Systems, Networking, Windows Server, Software Documentation, Windows XP, Hyper-V, Information Technology, Computer Repair, Servers, Technical Support, Software Installation
Education
Century College 2013 — 2016
Associate's Degree, Generals, 3.6
Astound Video Duplication and Transfer November 2009 - Present
NCO Group June 2008 - November 2009
Skills
Microsoft Office, Troubleshooting, Computer Hardware, Windows, XP, Windows 7, OS X, Operating Systems, Networking, Windows Server, Software Documentation, Windows XP, Hyper-V, Information Technology, Computer Repair, Servers, Technical Support, Software Installation
Education
Century College 2013 — 2016
Associate's Degree, Generals, 3.6
Justin Leng Justin Leng's NCO Group Experience January 2005 - November 2006
Job Workforce Management Analyst at Career Education Corporation
Industry Education Management
Experience
Career Education Corporation January 2013 - Present
Career Education Corporation March 2007 - January 2013
NCO Group January 2005 - November 2006
Skills
Workforce Planning, Workforce Management, Avaya, Microsoft Excel, Access, VBA, IEX Total View, Call Centers, Innovation, Quality Assurance, Management, Leadership, Project Planning, Magics, Cross-functional Team..., Telecommunications, Avaya Technologies, Coaching, Team Building, Training, Staff Development, Customer Service
Education
Colorado Technical University
Colorado Technicao University
Business Administration and Management, General
Career Education Corporation January 2013 - Present
Career Education Corporation March 2007 - January 2013
NCO Group January 2005 - November 2006
Skills
Workforce Planning, Workforce Management, Avaya, Microsoft Excel, Access, VBA, IEX Total View, Call Centers, Innovation, Quality Assurance, Management, Leadership, Project Planning, Magics, Cross-functional Team..., Telecommunications, Avaya Technologies, Coaching, Team Building, Training, Staff Development, Customer Service
Education
Colorado Technical University
Colorado Technicao University
Business Administration and Management, General
Sadie Delgado Sadie Delgado's NCO Group Experience August 2007 - December 2007
Job Global IT Technology and OperationsConfiguration Management at HewlettPackard Enterprise
Industry Information Technology and Services
Experience
Hewlett-Packard Enterprise June 2015 - Present
Hewlett-Packard January 2014 - Present
Nora's Home January 2013 - December 2013
The Nuance Group April 2010 - July 2012
Paradies Shops March 2008 - April 2010
NCO Group August 2007 - December 2007
Skills
Retail, Customer Service, Customer Satisfaction, Sales, Teamwork, Management, Leadership, Sales Management, Sales Operations, Forecasting, Team Building, Account Management, Inventory Control, Direct Sales, Access, Training, Data Entry, Databases, Website Development, Web Design, Database Administration, Web Development, Donor Research, Donor Development, Donor Management, Reliability, Time Management, Organizational..., Market Research, Facebook, Twitter, Process Improvement, Team Leadership, Project Management, Microsoft Office
Education
T. Bauer College of Business, University of Houston 2010 — 2013
Bachelor of Business Administration, Management Information Systems
Drexel University - College of Business and Administration 2006 — 2007
Commerce and Engineer
Hewlett-Packard Enterprise June 2015 - Present
Hewlett-Packard January 2014 - Present
Nora's Home January 2013 - December 2013
The Nuance Group April 2010 - July 2012
Paradies Shops March 2008 - April 2010
NCO Group August 2007 - December 2007
Skills
Retail, Customer Service, Customer Satisfaction, Sales, Teamwork, Management, Leadership, Sales Management, Sales Operations, Forecasting, Team Building, Account Management, Inventory Control, Direct Sales, Access, Training, Data Entry, Databases, Website Development, Web Design, Database Administration, Web Development, Donor Research, Donor Development, Donor Management, Reliability, Time Management, Organizational..., Market Research, Facebook, Twitter, Process Improvement, Team Leadership, Project Management, Microsoft Office
Education
T. Bauer College of Business, University of Houston 2010 — 2013
Bachelor of Business Administration, Management Information Systems
Drexel University - College of Business and Administration 2006 — 2007
Commerce and Engineer
Tyrone Combs's NCO Group Experience February 2012 - June 2012
Job Payment Specialist at AvidXchange, Inc.
Industry Banking
Experience
AvidXchange, Inc. October 2015 - Present
AvidXchange, Inc. December 2014 - Present
Sheffield Financial January 2014 - June 2014
Bank of America January 2013 - October 2013
NCO Group February 2012 - June 2012
Wells Fargo June 2010 - January 2012
Skills
AS400 system, Microsoft Office, Outlook Express, Computers, WordPress, Windows 7, Retail Banking, Branch Banking, Mortgage Banking, Cash Handling Experience, Sales, Technical Support, Phone Etiquette, Communication Skills, 45+ WPM, Office Administration, Office Management
Education
ECPI University 2010 — 2010
AvidXchange, Inc. October 2015 - Present
AvidXchange, Inc. December 2014 - Present
Sheffield Financial January 2014 - June 2014
Bank of America January 2013 - October 2013
NCO Group February 2012 - June 2012
Wells Fargo June 2010 - January 2012
Skills
AS400 system, Microsoft Office, Outlook Express, Computers, WordPress, Windows 7, Retail Banking, Branch Banking, Mortgage Banking, Cash Handling Experience, Sales, Technical Support, Phone Etiquette, Communication Skills, 45+ WPM, Office Administration, Office Management
Education
ECPI University 2010 — 2010
Emily Paget Emily Paget's NCO Group Experience August 2011 - April 2012
Job Student at Dakota County Technical College
Industry Hospital & Health Care
Experience
Embassy Suites April 2012 - Present
Marcus Theatres June 2007 - August 2012
NCO Group August 2011 - April 2012
Education
Dakota County Technical College 2013 — 2014
Associate of Arts and Sciences (AAS), Dental Assisting/Assistant
Dakota County Technical College 2013 — 2014
Associate of Arts and Sciences (AAS), Dental Assisting/Assistant
Embassy Suites April 2012 - Present
Marcus Theatres June 2007 - August 2012
NCO Group August 2011 - April 2012
Education
Dakota County Technical College 2013 — 2014
Associate of Arts and Sciences (AAS), Dental Assisting/Assistant
Dakota County Technical College 2013 — 2014
Associate of Arts and Sciences (AAS), Dental Assisting/Assistant
Natalie Dellarso Natalie Dellarso's NCO Group Experience November 2007 - June 2009
Job Compliance Analyst at Bayer Business Services
Industry Computer & Network Security
Experience
Computer Task Group October 2012 - Present
Computer Task Group April 2012 - October 2012
AppleOne Employment Services October 2011 - April 2012
Adecco Staffing, USA December 2009 - August 2010
NCO Group November 2007 - June 2009
Skills
Business Excellence, Business Planning, Compliance, Project Management, Risk Management, Incident Management, Document Management, Lean Management, Learning Management, Database Administration, Project Coordination, Customer Support, Customer Service, Collections, Document Review, Microsoft Office, SharePoint, Access, Peregrine, Lotus Notes, Plateau, ICAM, CNR, CUA
Education
Community College of Allegheny County 2006 — 2008
Associate's degree, Business Administration, Management and Operations
Canon-McMillan High School 2002 — 2006
Diploma, General Studies, 3.0
Computer Task Group October 2012 - Present
Computer Task Group April 2012 - October 2012
AppleOne Employment Services October 2011 - April 2012
Adecco Staffing, USA December 2009 - August 2010
NCO Group November 2007 - June 2009
Skills
Business Excellence, Business Planning, Compliance, Project Management, Risk Management, Incident Management, Document Management, Lean Management, Learning Management, Database Administration, Project Coordination, Customer Support, Customer Service, Collections, Document Review, Microsoft Office, SharePoint, Access, Peregrine, Lotus Notes, Plateau, ICAM, CNR, CUA
Education
Community College of Allegheny County 2006 — 2008
Associate's degree, Business Administration, Management and Operations
Canon-McMillan High School 2002 — 2006
Diploma, General Studies, 3.0
Peter Ordolis Peter Ordolis's NCO Group Experience 2003 - 2005
Job Mortgage Broker at dominion lending
Industry Hospitality
Experience
Dominion Lending Centre Ouest August 2014 - Present
KW Urbain January 2014 - Present
Or de Lis inc. November 2011 - Present
NEI Conferences 2013 - 2013
Hilton Garden Inn Montreal Airport, Quality Hotel Dorval & Golden Mile Plaza June 2005 - November 2011
Hilton Garden Inn Montreal Airport June 2005 - November 2011
NCO Group 2003 - 2005
Family sante 2000 - 2003
Skills
Sales, Management, Customer Service, Hospitality, Hotels, Business Development, Marketing Communications, Training, Negotiation, E-commerce, Selling, Mortgage Financing, Real Estate, Tax Accounting
Education
Concordia University
international business, marketing
Dominion Lending Centre Ouest August 2014 - Present
KW Urbain January 2014 - Present
Or de Lis inc. November 2011 - Present
NEI Conferences 2013 - 2013
Hilton Garden Inn Montreal Airport, Quality Hotel Dorval & Golden Mile Plaza June 2005 - November 2011
Hilton Garden Inn Montreal Airport June 2005 - November 2011
NCO Group 2003 - 2005
Family sante 2000 - 2003
Skills
Sales, Management, Customer Service, Hospitality, Hotels, Business Development, Marketing Communications, Training, Negotiation, E-commerce, Selling, Mortgage Financing, Real Estate, Tax Accounting
Education
Concordia University
international business, marketing
Kathleen Rice Kathleen Rice's NCO Group Experience June 2006 - Present
Job SAP Security Lead / IT Consultant
Industry Information Technology and Services
Experience
NCO Group June 2006 - Present
ZLB Behring ( formerly Aventis Behring, LLC) 2001 - 2004
McNeil Consumer and Specialty Pharmaceuticals (Johnson & Johnson), 1997 - 2001
McNeil Consumer and Specialty Pharmaceuticals (Johnson & Johnson) 1994 - 1997
McNeil Consumer and Specialty Pharmaceuticals (Johnson & Johnson) 1986 - 1994
Skills
SAP Implementation, SAP, SAP BW, Troubleshooting, SAP R/3, Databases, Materials Management, Operating Systems, SD, Management, FDA
Education
East Stroudsburg University of Pennsylvania
B.S., Education
Drexel University
M.S., Information Science (32 credits completed towards degree)
Chestnut Hill College
M.S., Applied Technology (18 credits completed towards degree)
NCO Group June 2006 - Present
ZLB Behring ( formerly Aventis Behring, LLC) 2001 - 2004
McNeil Consumer and Specialty Pharmaceuticals (Johnson & Johnson), 1997 - 2001
McNeil Consumer and Specialty Pharmaceuticals (Johnson & Johnson) 1994 - 1997
McNeil Consumer and Specialty Pharmaceuticals (Johnson & Johnson) 1986 - 1994
Skills
SAP Implementation, SAP, SAP BW, Troubleshooting, SAP R/3, Databases, Materials Management, Operating Systems, SD, Management, FDA
Education
East Stroudsburg University of Pennsylvania
B.S., Education
Drexel University
M.S., Information Science (32 credits completed towards degree)
Chestnut Hill College
M.S., Applied Technology (18 credits completed towards degree)
Steve Elliott's NCO Group Experience 1996 - 2011
Job Managing Director & CIO at Radius Global Solutions LLC
Industry Financial Services
Experience
Radius Global Solutions LLC January 2014 - Present
JWS Partners LLC 2011 - Present
NCO Group 1996 - 2011
EDS Group HP Enterprise Services 1990 - 1996
EDS Group HP Enterprise Services 1985 - 1990
Andersen Consulting 1984 - 1986
Skills
Technology Enabled..., Executive Management, IT Management, IT Strategy, IT Service Management, M&A experience, Process Improvement, Business Process..., Vendor Management, Outsourcing, Call Center, Integration, Acquisition Integration, Change Management, Cost Management, Customer Service, Procurement, Enterprise Software, Healthcare, Financial Services, Contract Negotiation, Leadership, Call Centers, Operations Management, BPO, Team Leadership, Program Management, Disaster Recovery, Business Process, Strategy, Risk Management, Budgets, Service Delivery, Business Transformation, Project Portfolio..., Business Analysis, CRM, Professional Services, Business Intelligence, PMO, Governance, Cross-functional Team..., Contract Negotiations, Expense Management, Telecommunications..., Consumer Debt, Offshore Resource..., Infrastructure, Offshoring, Information Technology
Education
Drexel University 1979 — 1984
BS, Business Administration - Management and Operations
Radius Global Solutions LLC January 2014 - Present
JWS Partners LLC 2011 - Present
NCO Group 1996 - 2011
EDS Group HP Enterprise Services 1990 - 1996
EDS Group HP Enterprise Services 1985 - 1990
Andersen Consulting 1984 - 1986
Skills
Technology Enabled..., Executive Management, IT Management, IT Strategy, IT Service Management, M&A experience, Process Improvement, Business Process..., Vendor Management, Outsourcing, Call Center, Integration, Acquisition Integration, Change Management, Cost Management, Customer Service, Procurement, Enterprise Software, Healthcare, Financial Services, Contract Negotiation, Leadership, Call Centers, Operations Management, BPO, Team Leadership, Program Management, Disaster Recovery, Business Process, Strategy, Risk Management, Budgets, Service Delivery, Business Transformation, Project Portfolio..., Business Analysis, CRM, Professional Services, Business Intelligence, PMO, Governance, Cross-functional Team..., Contract Negotiations, Expense Management, Telecommunications..., Consumer Debt, Offshore Resource..., Infrastructure, Offshoring, Information Technology
Education
Drexel University 1979 — 1984
BS, Business Administration - Management and Operations
Barbara Hovanec Barbara Hovanec's NCO Group Experience 2008 - 2008
Job HR Specialist at UCT Inc
Industry Chemicals
Experience
UCT Inc May 2013 - Present
McGrath Systems October 2011 - April 2013
SourceRight Solutions March 2011 - October 2011
Solution Tech Staffing September 2008 - March 2011
Wolters Kluwer 2011 - 2011
NCO Group 2008 - 2008
OSI Outsourcing Solutions, Inc 2006 - 2008
Skills
Applicant Tracking..., Talent Acquisition, Internet Recruiting, Technical Recruiting, Staffing Services, Engineering, Temporary Staffing, Recruiting, Talent Management, Sourcing, Human Resources, Temporary Placement, Benefits Negotiation, Personnel Management, Onboarding, Contract Recruitment, Staff Augmentation, Benefits Administration, HR Consulting, HRIS, College Recruiting, Screening Resumes, Consulting, HR Policies, Employee Benefits, Screening, Recruitment Advertising, Permanent Placement, Hiring, IT Recruitment, Executive Search, Interviews, Employee Relations, Performance Management, Workforce Planning, Training, Leadership, Resume Writing, Cold Calling, Employee Training, Building Relationships, Taleo, Employee Engagement, Time Management, Employer Branding, FMLA, New Hire Orientations, Job Fairs, Succession Planning, Deferred Compensation
Education
University of Phoenix 2007 — 2008
Masters, Management
Rider University 1992 — 1995
Bachelors of Science, Business Administration - Human Resource Management
East Stroudsburg University of Pennsylvania 1989 — 1991
Human Resources
Pennsbury High School 1985 — 1989
UCT Inc May 2013 - Present
McGrath Systems October 2011 - April 2013
SourceRight Solutions March 2011 - October 2011
Solution Tech Staffing September 2008 - March 2011
Wolters Kluwer 2011 - 2011
NCO Group 2008 - 2008
OSI Outsourcing Solutions, Inc 2006 - 2008
Skills
Applicant Tracking..., Talent Acquisition, Internet Recruiting, Technical Recruiting, Staffing Services, Engineering, Temporary Staffing, Recruiting, Talent Management, Sourcing, Human Resources, Temporary Placement, Benefits Negotiation, Personnel Management, Onboarding, Contract Recruitment, Staff Augmentation, Benefits Administration, HR Consulting, HRIS, College Recruiting, Screening Resumes, Consulting, HR Policies, Employee Benefits, Screening, Recruitment Advertising, Permanent Placement, Hiring, IT Recruitment, Executive Search, Interviews, Employee Relations, Performance Management, Workforce Planning, Training, Leadership, Resume Writing, Cold Calling, Employee Training, Building Relationships, Taleo, Employee Engagement, Time Management, Employer Branding, FMLA, New Hire Orientations, Job Fairs, Succession Planning, Deferred Compensation
Education
University of Phoenix 2007 — 2008
Masters, Management
Rider University 1992 — 1995
Bachelors of Science, Business Administration - Human Resource Management
East Stroudsburg University of Pennsylvania 1989 — 1991
Human Resources
Pennsbury High School 1985 — 1989
Liz Mucha Liz Mucha's NCO Group Experience January 2009 - June 2010
Job Consignor Relations at The RealReal
Industry Apparel & Fashion
Experience
The RealReal December 2014 - Present
Cash In My Bag June 2014 - November 2014
Revivals Boutique July 2011 - June 2014
Linda's Stuff August 2010 - May 2011
NCO Group January 2009 - June 2010
Skills
Consignment, Ebay Sales, Online Retail, Copywriting, Retail Sales, Fashion Blogging, Fashion, Vintage Clothing, Social Media, Customer Service, Inventory Management, Inventory Control, Fashion Writing, Writing, Styling, Market Research, Social Media Marketing, General Ledger
Education
Drexel University 2004 — 2008
Bachelor's Degree, English, Business Minor
The RealReal December 2014 - Present
Cash In My Bag June 2014 - November 2014
Revivals Boutique July 2011 - June 2014
Linda's Stuff August 2010 - May 2011
NCO Group January 2009 - June 2010
Skills
Consignment, Ebay Sales, Online Retail, Copywriting, Retail Sales, Fashion Blogging, Fashion, Vintage Clothing, Social Media, Customer Service, Inventory Management, Inventory Control, Fashion Writing, Writing, Styling, Market Research, Social Media Marketing, General Ledger
Education
Drexel University 2004 — 2008
Bachelor's Degree, English, Business Minor
Larry Rudisill's NCO Group Experience August 2010 - April 2012
Job Windows 7 Migration
Industry Information Technology and Services
Experience
Pinpoint IT Services April 2015 - August 2015
SYSTEMTEC / Moses Cone Health Care System March 2014 - March 2015
NCO Group August 2010 - April 2012
Skills
Technical Support, Computer Maintenance, Windows 7 Migration, Enterprise Software, Software Installation, Hardware Installation, Help Desk Support, Altiris, Active Directory..., Citrix XenDesktop, Sunrise Clinical Manager, CompTIA A+, CompTIA Project+, CompTIA Security+
Education
ECPI College of Technology 2009 — 2011
AS Degree in Computer and Information Science, Major in Network Security, 3.7 GPA
Western Guilford Senior High, Greensboro, NC
Pinpoint IT Services April 2015 - August 2015
SYSTEMTEC / Moses Cone Health Care System March 2014 - March 2015
NCO Group August 2010 - April 2012
Skills
Technical Support, Computer Maintenance, Windows 7 Migration, Enterprise Software, Software Installation, Hardware Installation, Help Desk Support, Altiris, Active Directory..., Citrix XenDesktop, Sunrise Clinical Manager, CompTIA A+, CompTIA Project+, CompTIA Security+
Education
ECPI College of Technology 2009 — 2011
AS Degree in Computer and Information Science, Major in Network Security, 3.7 GPA
Western Guilford Senior High, Greensboro, NC
Ciara Coughlan Ciara Coughlan's NCO Group Experience July 2009 - February 2011
Job Director of Marketing at NSM Insurance Group
Industry Insurance
Experience
NSM Insurance Group August 2014 - Present
NSM Insurance Group January 2012 - August 2014
NSM Insurance Group February 2011 - January 2012
NCO Group July 2009 - February 2011
SAP April 2008 - December 2008
Comcast April 2007 - September 2007
Heffler, Radetich & Saitta LLP April 2006 - September 2006
Skills
Social Media, Advertising, Event Planning, Market Research, Marketing, Budget, Strategic Planning, Customer Service, Marketing Strategy, Microsoft Office, Public Speaking, Marketing Communications, Management, Sales, Sales Operations, Budgets, Integrated Marketing, Strategy, Product Development, Trade Shows, Program Management, Proposal Writing, Email Marketing, Account Management, Social Media Marketing
Education
Drexel University - College of Business and Administration 2004 — 2009
Business Administration, Marketing
NSM Insurance Group August 2014 - Present
NSM Insurance Group January 2012 - August 2014
NSM Insurance Group February 2011 - January 2012
NCO Group July 2009 - February 2011
SAP April 2008 - December 2008
Comcast April 2007 - September 2007
Heffler, Radetich & Saitta LLP April 2006 - September 2006
Skills
Social Media, Advertising, Event Planning, Market Research, Marketing, Budget, Strategic Planning, Customer Service, Marketing Strategy, Microsoft Office, Public Speaking, Marketing Communications, Management, Sales, Sales Operations, Budgets, Integrated Marketing, Strategy, Product Development, Trade Shows, Program Management, Proposal Writing, Email Marketing, Account Management, Social Media Marketing
Education
Drexel University - College of Business and Administration 2004 — 2009
Business Administration, Marketing
Virginia Bagley's NCO Group Experience August 2004 - October 2005
Job Suffolk Public Schools
Industry Management Consulting
Experience
Suffolk Public Schools July 2014 - Present
Hector's Windows & Regulators Auto Repair March 2012 - January 2013
AL'S AUTO GLASS May 2008 - March 2011
CREDITMAX 2009 - 2010
Time Life August 2006 - August 2007
NCO Group August 2004 - October 2005
HSBC May 1998 - July 2004
Bank of America June 1991 - May 1998
Skills
Management, Microsoft Office, Sales, Customer Service, Team Leadership, Banking, Research, Budgets, Business Development, Networking, Marketing Strategy, Social Media, Access, Fundraising, Public Relations, Public Speaking, Social Networking, Event Planning, Analysis, Data Analysis, Project Management, Leadership, Data Recovery, Coaching, Business Analysis, PowerPoint, Process Improvement, Program Management, Team Building, Microsoft Excel, Windows 7, Event Management, Strategic Planning, Call Center, Teamwork, Time Management, Financial Reporting, Customer Satisfaction, Marketing, Microsoft Word, Negotiation, Business Strategy, Social Psychology, Computer Hardware, Visio, Operations Management, Employee Relations, Leadership Development, Risk Management, Computer Security
Education
University of Phoenix 2014 — 2016
Master's of Management, Business Administration and Management, General
Concordia University-Portland 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), BUSINESS WITH A CONCENTRATION IN MANAGEMENT
University of Phoenix 2009 — 2011
ASSOCIATE OF ARTS, BUSINESS
Tidewater Tech-Trades 1991 — 1992
CERTIFIED DIPLOMA, COMPUTER TECHNOLOGY
Virginia State University 1990 — 1991
BUSINESS INFORMATION SYSTEMS
CENTRAL SENIOR HIGH SCHOOL 1986 — 1990
HIGHSCHOOL DIPLOMA, Business/Office Automation/Technology/Data Entry
Suffolk Public Schools July 2014 - Present
Hector's Windows & Regulators Auto Repair March 2012 - January 2013
AL'S AUTO GLASS May 2008 - March 2011
CREDITMAX 2009 - 2010
Time Life August 2006 - August 2007
NCO Group August 2004 - October 2005
HSBC May 1998 - July 2004
Bank of America June 1991 - May 1998
Skills
Management, Microsoft Office, Sales, Customer Service, Team Leadership, Banking, Research, Budgets, Business Development, Networking, Marketing Strategy, Social Media, Access, Fundraising, Public Relations, Public Speaking, Social Networking, Event Planning, Analysis, Data Analysis, Project Management, Leadership, Data Recovery, Coaching, Business Analysis, PowerPoint, Process Improvement, Program Management, Team Building, Microsoft Excel, Windows 7, Event Management, Strategic Planning, Call Center, Teamwork, Time Management, Financial Reporting, Customer Satisfaction, Marketing, Microsoft Word, Negotiation, Business Strategy, Social Psychology, Computer Hardware, Visio, Operations Management, Employee Relations, Leadership Development, Risk Management, Computer Security
Education
University of Phoenix 2014 — 2016
Master's of Management, Business Administration and Management, General
Concordia University-Portland 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), BUSINESS WITH A CONCENTRATION IN MANAGEMENT
University of Phoenix 2009 — 2011
ASSOCIATE OF ARTS, BUSINESS
Tidewater Tech-Trades 1991 — 1992
CERTIFIED DIPLOMA, COMPUTER TECHNOLOGY
Virginia State University 1990 — 1991
BUSINESS INFORMATION SYSTEMS
CENTRAL SENIOR HIGH SCHOOL 1986 — 1990
HIGHSCHOOL DIPLOMA, Business/Office Automation/Technology/Data Entry
Angela Weston-Thornton Angela Weston-Thornton's NCO Group Experience May 2011 - October 2012
Job Production at Triumph Foods LLC
Industry Financial Services
Experience
Triumph Foods LLC March 2013 - Present
Altec October 2012 - November 2013
Rapid Refill Ink December 2012 - June 2013
Liberty Tax Service December 2012 - April 2013
NPG July 2012 - March 2013
NCO Group May 2011 - October 2012
First Student January 1999 - January 2012
Walmart October 1994 - March 1997
Skills
Dispatching, Logistics, Customer Satisfaction, Trucking, Transportation, Customer Service, Microsoft Excel, Microsoft Office, Forklift Operator, Microsoft Word, Process Improvement
Education
Colorado Technical University 2012 — 2016
Bachelor's Degree, Science in Criminal Justice, Sophomore
Missouri Western State University 1992 — 1993
Triumph Foods LLC March 2013 - Present
Altec October 2012 - November 2013
Rapid Refill Ink December 2012 - June 2013
Liberty Tax Service December 2012 - April 2013
NPG July 2012 - March 2013
NCO Group May 2011 - October 2012
First Student January 1999 - January 2012
Walmart October 1994 - March 1997
Skills
Dispatching, Logistics, Customer Satisfaction, Trucking, Transportation, Customer Service, Microsoft Excel, Microsoft Office, Forklift Operator, Microsoft Word, Process Improvement
Education
Colorado Technical University 2012 — 2016
Bachelor's Degree, Science in Criminal Justice, Sophomore
Missouri Western State University 1992 — 1993
Latisha Humphrey Latisha Humphrey's NCO Group Experience September 2012 - March 2013
Job HHA
Industry Mental Health Care
Experience
Right Choice Home Care and Staffing November 2014 - Present
Southeast Mental Health Services September 2013 - April 2014
Better Home Health Care July 2012 - July 2013
NCO Group September 2012 - March 2013
Willglo & Burge 2009 - 2011
Fort Rapids Indoor Waterpark Resort 2008 - 2009
Big Bear 2000 - 2001
Skills
Customer Service, Microsoft Word, Mathematics, Hospitality, Healthcare, Internet, Telecommunications, Mental Health, Retail, Tutoring, Electronics, Hotels, Leadership, Social Networking, PowerPoint, Problem Solving, Windows, Youth Mentoring, Zimbra
Education
DeVry University 2014 — 2017
Bachelor of Applied Science (BASc), Management/Personnel Administration, General
Walnut Ridge High School 2000 — 2001
Right Choice Home Care and Staffing November 2014 - Present
Southeast Mental Health Services September 2013 - April 2014
Better Home Health Care July 2012 - July 2013
NCO Group September 2012 - March 2013
Willglo & Burge 2009 - 2011
Fort Rapids Indoor Waterpark Resort 2008 - 2009
Big Bear 2000 - 2001
Skills
Customer Service, Microsoft Word, Mathematics, Hospitality, Healthcare, Internet, Telecommunications, Mental Health, Retail, Tutoring, Electronics, Hotels, Leadership, Social Networking, PowerPoint, Problem Solving, Windows, Youth Mentoring, Zimbra
Education
DeVry University 2014 — 2017
Bachelor of Applied Science (BASc), Management/Personnel Administration, General
Walnut Ridge High School 2000 — 2001
Douglas Heinsdorf Douglas Heinsdorf's NCO Group Experience February 2007 - April 2007
Job Senior Electronics Technician & Network Specialist
Industry Defense & Space
Experience
Job Seeker August 2011 - Present
Honeywell Technology Solutions, Inc. Defense & Space. February 2009 - August 2011
Independant IT services consultant January 2006 - January 2009
Northrup Grumman Technical Services February 2008 - April 2008
NCO Group February 2007 - April 2007
Crane Schools June 1996 - September 2006
Honeywell Process Solutions December 1987 - May 1995
Skills
Operating Systems, SQL, Directory Services, Certified Novell..., Novell Netware, Windows Server, Zenworks, Computer Hardware, Network Administration, Network Hardware, Microprocessors, Process Control, Field Service, Fiber Optic Networks, Ethernet over Copper, LAN-WAN, Electro-mechanical, Oscilloscope, Multimeter, Telecommunications, Physical Security, Marine Corps, Active DoD Secret..., AMAG, MDI, RS232, Dragonwave, Thermal Imaging, Alarm Systems, IP CCTV, FLIR, Radar, Target Identification, Force Protection, Information Assurance, Tower Climbing, Gates, Hydraulic Systems, Server Administration, Cisco Routing &..., T1s, IP PBX, Access Control, Customer Service, Intrusion Detection, OSI Model, Logic Analyzer, Surveillance, Fusion Splicing, Information Technology
Education
AMAG Security 2009 — 2009
Symmetry Certified Technician and Advanced Symmetry Administrator, Management of Electronic Security Systems
NAVFAC/ ARMY Corp of Engineers Joint Electronic Security Systems. 2009 — 2009
Self Study, Electronic Security Systems Design Course
NOVELL Education CNE, CNA. 2001 — 2001
CNA, CNE NetWare 5.1., Certified Novell Engineer and Administrator, ZenWorks Specialist
Ikon, New Horizons, Training Solutions 2000 — 2001
MCSE Windows 2000 full curriculum no tests
Dell Premier Access Authorized Technician 1998 — 1999
Certified in house repair all products.
DeVry University 1985 — 1987
AASET, Electronics Technology, 3.45
Job Seeker August 2011 - Present
Honeywell Technology Solutions, Inc. Defense & Space. February 2009 - August 2011
Independant IT services consultant January 2006 - January 2009
Northrup Grumman Technical Services February 2008 - April 2008
NCO Group February 2007 - April 2007
Crane Schools June 1996 - September 2006
Honeywell Process Solutions December 1987 - May 1995
Skills
Operating Systems, SQL, Directory Services, Certified Novell..., Novell Netware, Windows Server, Zenworks, Computer Hardware, Network Administration, Network Hardware, Microprocessors, Process Control, Field Service, Fiber Optic Networks, Ethernet over Copper, LAN-WAN, Electro-mechanical, Oscilloscope, Multimeter, Telecommunications, Physical Security, Marine Corps, Active DoD Secret..., AMAG, MDI, RS232, Dragonwave, Thermal Imaging, Alarm Systems, IP CCTV, FLIR, Radar, Target Identification, Force Protection, Information Assurance, Tower Climbing, Gates, Hydraulic Systems, Server Administration, Cisco Routing &..., T1s, IP PBX, Access Control, Customer Service, Intrusion Detection, OSI Model, Logic Analyzer, Surveillance, Fusion Splicing, Information Technology
Education
AMAG Security 2009 — 2009
Symmetry Certified Technician and Advanced Symmetry Administrator, Management of Electronic Security Systems
NAVFAC/ ARMY Corp of Engineers Joint Electronic Security Systems. 2009 — 2009
Self Study, Electronic Security Systems Design Course
NOVELL Education CNE, CNA. 2001 — 2001
CNA, CNE NetWare 5.1., Certified Novell Engineer and Administrator, ZenWorks Specialist
Ikon, New Horizons, Training Solutions 2000 — 2001
MCSE Windows 2000 full curriculum no tests
Dell Premier Access Authorized Technician 1998 — 1999
Certified in house repair all products.
DeVry University 1985 — 1987
AASET, Electronics Technology, 3.45
Vameng Xiong Vameng Xiong's NCO Group Experience October 2012 - May 2013
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Great Dragon 2011 - Present
NCO GROUP October 2012 - May 2013
Castle Remodel October 2009 - August 2011
Youth Job Corps June 2009 - September 2009
Skills
Microsoft Office
Education
Cheonggang Academy
High School Diploma
Great Dragon 2011 - Present
NCO GROUP October 2012 - May 2013
Castle Remodel October 2009 - August 2011
Youth Job Corps June 2009 - September 2009
Skills
Microsoft Office
Education
Cheonggang Academy
High School Diploma
Zeïnab Kane, CHRL's NCO Group Experience 2006 - 2006
Job Spécialiste en Ressources Humaines
Industry Human Resources
Experience
Rexel Canada Electrical Inc. March 2014 - Present
The Home Depot Canada January 2013 - February 2014
Intellio 2011 - 2012
Open Text Conseil Inc.(anciennement Cabinet Conseil Valsar Inc.) March 2007 - December 2010
NCO Group 2006 - 2006
Skills
Human Resources, Talent Acquisition, Hiring Practices, Sourcing, Customer Service, Employee Relations, Employment Standards, Human Rights, Headhunting, OH&S, Applicant Tracking..., Talent Management, Corporate Recruiting, Recruiting, Management, Interviews, Labor Relations, Temporary Placement, Training, Leadership, Strategic HR, Employee Engagement, Social Networking, Performance Management
Education
Cornell University
Advanced Certificate in Strategic HR Management
Université du Québec - Télé-université
Certificat de 2ième cycle
École des sciences de la gestion (ESG UQAM)
Baccalauréat en Gestion des Ressources Humaines, Bachelière en Administration des Affaires,B.A.A
Rexel Canada Electrical Inc. March 2014 - Present
The Home Depot Canada January 2013 - February 2014
Intellio 2011 - 2012
Open Text Conseil Inc.(anciennement Cabinet Conseil Valsar Inc.) March 2007 - December 2010
NCO Group 2006 - 2006
Skills
Human Resources, Talent Acquisition, Hiring Practices, Sourcing, Customer Service, Employee Relations, Employment Standards, Human Rights, Headhunting, OH&S, Applicant Tracking..., Talent Management, Corporate Recruiting, Recruiting, Management, Interviews, Labor Relations, Temporary Placement, Training, Leadership, Strategic HR, Employee Engagement, Social Networking, Performance Management
Education
Cornell University
Advanced Certificate in Strategic HR Management
Université du Québec - Télé-université
Certificat de 2ième cycle
École des sciences de la gestion (ESG UQAM)
Baccalauréat en Gestion des Ressources Humaines, Bachelière en Administration des Affaires,B.A.A
Kelly A. Zimmerman Kelly A. Zimmerman's NCO Group Experience January 2008 - November 2008
Job Helpdesk and Administrative Support Specialist
Industry Consumer Services
Experience
NCO Group January 2008 - November 2008
OSI Outsourcing Solutions INC August 2005 - January 2008
Restaurant Depot September 2003 - May 2005
Skills
Microsoft Excel, Outlook, Microsoft Word, Quality Assurance, Call Center, Software Documentation, Customer Service, Workforce Management, Quality Auditing, Customer Satisfaction, Process Improvement, Troubleshooting, Access, Quality Control, Microsoft Office, Quality Management, Technical Support, Testing, Data Entry
Education
DCI Career Institute 2010 — 2010
Certificate, Computer and Information Sciences and Support Services
DCI Career Institute 2009 — 2010
MOS Certificate, Business Information Specialist
NCO Group January 2008 - November 2008
OSI Outsourcing Solutions INC August 2005 - January 2008
Restaurant Depot September 2003 - May 2005
Skills
Microsoft Excel, Outlook, Microsoft Word, Quality Assurance, Call Center, Software Documentation, Customer Service, Workforce Management, Quality Auditing, Customer Satisfaction, Process Improvement, Troubleshooting, Access, Quality Control, Microsoft Office, Quality Management, Technical Support, Testing, Data Entry
Education
DCI Career Institute 2010 — 2010
Certificate, Computer and Information Sciences and Support Services
DCI Career Institute 2009 — 2010
MOS Certificate, Business Information Specialist
Ted Fox Ted Fox's NCO Group Experience 1998 - 2006
Job Principal at The Fox Group, LLC
Industry Financial Services
Experience
The Fox Group, LLC May 2012 - Present
FSE, LLC August 2006 - May 2012
NCO Group 1998 - 2006
NCO Financial Services 1997 - 2006
Environmental Risk Information and Imaging Services (ERIIS) 1990 - 1997
Skills
Skip Tracing, Call Center, Outsourcing, Telemarketing, Credit, Operations Management, Lead Generation, Team Building, Credit Analysis, Process Improvement, Strategic Partnerships, Management, Credit Cards, Credit Risk, Banking, Account Management, Sales, Financial Services, Analysis, Negotiation, Mergers & Acquisitions, Call Centers, Debt Settlement, Training, Business Strategy, Customer Retention, Accounts Receivable, CRM, Business Analysis, Funding, Leadership, Relationship Management, Business Planning, Forecasting, Small Business, Finance, Debt Management, Financial Analysis, Portfolio Management, Insurance, B2B, Payments, Vendor Management, Team Leadership, Strategy, Customer Experience, Loans, Business, Business Process..., Customer Satisfaction
Education
East Stroudsburg University of Pennsylvania 1983 — 1987
BS, Media Communicatons
The Fox Group, LLC May 2012 - Present
FSE, LLC August 2006 - May 2012
NCO Group 1998 - 2006
NCO Financial Services 1997 - 2006
Environmental Risk Information and Imaging Services (ERIIS) 1990 - 1997
Skills
Skip Tracing, Call Center, Outsourcing, Telemarketing, Credit, Operations Management, Lead Generation, Team Building, Credit Analysis, Process Improvement, Strategic Partnerships, Management, Credit Cards, Credit Risk, Banking, Account Management, Sales, Financial Services, Analysis, Negotiation, Mergers & Acquisitions, Call Centers, Debt Settlement, Training, Business Strategy, Customer Retention, Accounts Receivable, CRM, Business Analysis, Funding, Leadership, Relationship Management, Business Planning, Forecasting, Small Business, Finance, Debt Management, Financial Analysis, Portfolio Management, Insurance, B2B, Payments, Vendor Management, Team Leadership, Strategy, Customer Experience, Loans, Business, Business Process..., Customer Satisfaction
Education
East Stroudsburg University of Pennsylvania 1983 — 1987
BS, Media Communicatons
Garrett Pease Garrett Pease's NCO Group Experience November 2010 - April 2012
Job Business account analyst for AT&T
Industry Consumer Services
Experience
AT&T January 2015 - Present
Pilgrim's October 2013 - January 2015
Ace Hardware May 2013 - August 2013
NCO Group November 2010 - April 2012
Securitas Security Services USA, Inc. February 2009 - June 2009
Skills
Computer Software..., PSM, SAP, Office Administration, Microsoft Office 2007, Software Documentation, Inventory Management, Inventory Control, Team Leadership, Management, Training, Project Planning, Computer Maintenance, Microsoft Office, Microsoft Word, Troubleshooting, Data Migration, Computer Hardware, Supervising, PowerPoint, Computer Repair, Technical Support, Software Installation, Teamwork, Microsoft Excel, Continuous Improvement, Preventive Maintenance, Team Building, Purchasing, Root Cause Analysis, Process Improvement, Manufacturing
Education
Crowder College 2007 — 2010
Computer Sciences II certification, Computer Science
Neosho Senior High School 2005 — 2010
High school Diploma
AT&T January 2015 - Present
Pilgrim's October 2013 - January 2015
Ace Hardware May 2013 - August 2013
NCO Group November 2010 - April 2012
Securitas Security Services USA, Inc. February 2009 - June 2009
Skills
Computer Software..., PSM, SAP, Office Administration, Microsoft Office 2007, Software Documentation, Inventory Management, Inventory Control, Team Leadership, Management, Training, Project Planning, Computer Maintenance, Microsoft Office, Microsoft Word, Troubleshooting, Data Migration, Computer Hardware, Supervising, PowerPoint, Computer Repair, Technical Support, Software Installation, Teamwork, Microsoft Excel, Continuous Improvement, Preventive Maintenance, Team Building, Purchasing, Root Cause Analysis, Process Improvement, Manufacturing
Education
Crowder College 2007 — 2010
Computer Sciences II certification, Computer Science
Neosho Senior High School 2005 — 2010
High school Diploma
Juliane Zorn, CHRP/CRHA's NCO Group Experience June 2011 - September 2011
Job Recruiter at ExperTech Recruiting
Industry Staffing and Recruiting
Experience
ExperTech Recruiting April 2014 - Present
Kovasys IT Recruitment Inc. September 2013 - March 2014
ManpowerGroup (on site at IBM, for Air Canada) June 2012 - September 2013
Concordia University - John Molson School of Business August 2011 - January 2012
NCO Group June 2011 - September 2011
Concordia University - John Molson School of Business February 2011 - June 2011
Protocol Global Solutions Montreal January 2008 - January 2008
Skills
Recruiting, Interviews, Training, Leadership, Management, Screening, Temporary Placement, Technical Recruiting, Sourcing, Temporary Staffing, Human Resources, Talent Acquisition, Taleo, Internet Recruiting, Applicant Tracking..., IT Recruitment
Education
Concordia University 2008 — 2011
BComm, Human Resource Management
ExperTech Recruiting April 2014 - Present
Kovasys IT Recruitment Inc. September 2013 - March 2014
ManpowerGroup (on site at IBM, for Air Canada) June 2012 - September 2013
Concordia University - John Molson School of Business August 2011 - January 2012
NCO Group June 2011 - September 2011
Concordia University - John Molson School of Business February 2011 - June 2011
Protocol Global Solutions Montreal January 2008 - January 2008
Skills
Recruiting, Interviews, Training, Leadership, Management, Screening, Temporary Placement, Technical Recruiting, Sourcing, Temporary Staffing, Human Resources, Talent Acquisition, Taleo, Internet Recruiting, Applicant Tracking..., IT Recruitment
Education
Concordia University 2008 — 2011
BComm, Human Resource Management
Caroline Harden Caroline Harden's NCO Group Experience June 2010 - May 2011
Job Detail oriented, hard worker, people person
Industry Food & Beverages
Experience
Smashburger March 2014 - Present
Baba Ghannouj April 2013 - Present
Trinity Lounge December 2012 - January 2013
Bergama February 2012 - June 2012
NCO Group June 2010 - May 2011
JLH Construction Company June 2009 - June 2010
Skills
Typing, Computer Literate, POS, Talking Points, Fast Learner, Friendly Personality, Cash Register, Cash Collection, Multi-line Phone, multi-screen computer, outgoing, Hospitality, Caring, Customer Satisfaction, Customer Service, Organization, Highly detail oriented, Aloha, Micros, Filing, Cash Handling Experience, Cashiering, Clerical Skills, Fax
Education
Durham Technical Community College 2008 — 2009
GED, G.E.D
chewning middle school
Smashburger March 2014 - Present
Baba Ghannouj April 2013 - Present
Trinity Lounge December 2012 - January 2013
Bergama February 2012 - June 2012
NCO Group June 2010 - May 2011
JLH Construction Company June 2009 - June 2010
Skills
Typing, Computer Literate, POS, Talking Points, Fast Learner, Friendly Personality, Cash Register, Cash Collection, Multi-line Phone, multi-screen computer, outgoing, Hospitality, Caring, Customer Satisfaction, Customer Service, Organization, Highly detail oriented, Aloha, Micros, Filing, Cash Handling Experience, Cashiering, Clerical Skills, Fax
Education
Durham Technical Community College 2008 — 2009
GED, G.E.D
chewning middle school
Christine Wyke, PHR Christine Wyke, PHR's NCO Group Experience May 1995 - February 2010
Job Human Resources Manager at Nine Energy Service
Industry Oil & Energy
Experience
Nine Energy Service August 2014 - May 2015
Shalewater Solutions May 2012 - August 2014
Waste Management February 2010 - May 2012
NCO Group May 1995 - February 2010
Skills
Human Resources, Recruiting, Contract Recruitment, Talent Acquisition, Employee Relations, Talent Management, HR Policies, Sourcing, Training, Interviews, Hiring, Payroll, Management, Benefits Administration, Employee Handbooks, Energy Industry, Oil & Gas, Team Building, Petroleum, Onboarding, Employee Benefits
Education
Clarion University of Pennsylvania 1989 — 1993
Bachelor of Science (B.S.), Psychology
Nine Energy Service August 2014 - May 2015
Shalewater Solutions May 2012 - August 2014
Waste Management February 2010 - May 2012
NCO Group May 1995 - February 2010
Skills
Human Resources, Recruiting, Contract Recruitment, Talent Acquisition, Employee Relations, Talent Management, HR Policies, Sourcing, Training, Interviews, Hiring, Payroll, Management, Benefits Administration, Employee Handbooks, Energy Industry, Oil & Gas, Team Building, Petroleum, Onboarding, Employee Benefits
Education
Clarion University of Pennsylvania 1989 — 1993
Bachelor of Science (B.S.), Psychology
Carey Bobbitt's NCO Group Experience January 1998 - November 2004
Job Process Expert II at Anthem
Industry Insurance
Experience
Anthem November 2007 - Present
JPMorgan Chase February 2007 - November 2007
East of Chicago Pizza November 2004 - July 2006
NCO Group January 1998 - November 2004
Skills
Medicare, Health Insurance, Insurance, Vendor Management, Managed Care, Business Analysis, Claim, Claims Resolution, Claims Investigations, HIPAA, Provider Relations, Medicare Part D, Call Centers, Claims Management, Medicaid, Process Improvement
Education
Columbus State 2010 — 2014
Business Management, Healthcare, 4.0
Anthem November 2007 - Present
JPMorgan Chase February 2007 - November 2007
East of Chicago Pizza November 2004 - July 2006
NCO Group January 1998 - November 2004
Skills
Medicare, Health Insurance, Insurance, Vendor Management, Managed Care, Business Analysis, Claim, Claims Resolution, Claims Investigations, HIPAA, Provider Relations, Medicare Part D, Call Centers, Claims Management, Medicaid, Process Improvement
Education
Columbus State 2010 — 2014
Business Management, Healthcare, 4.0
Eric Umlauf's NCO Group Experience July 2006 - July 2007
Job Sourcing Expert at Supply Core
Industry Consumer Services
Experience
SupplyCore Inc. May 2015 - Present
Ceannate Corp. September 2013 - February 2015
Rockford Career College July 2008 - September 2012
NCO Group July 2006 - July 2007
AIU Online April 2005 - September 2005
Grand Victoria Casino September 2000 - June 2004
Skills
Admissions, Enrollment Management, Student Financial Aid, Higher Education, Staff Development, Student Recruiting, Student Affairs, Training, Career Counseling, Data Entry, Resume Writing, Instructional Design, Sales, Sales Management, Account Representation, Customer Service..., Recruiting, Customer Service, Outlook, CampusVue, Student Counseling, Conflict Resolution, Cold Calling, Student Leadership, Student Loans, Higher Education...
Education
Columbia College 2015 — 2018
In progress , Business Administration and Management, General
SupplyCore Inc. May 2015 - Present
Ceannate Corp. September 2013 - February 2015
Rockford Career College July 2008 - September 2012
NCO Group July 2006 - July 2007
AIU Online April 2005 - September 2005
Grand Victoria Casino September 2000 - June 2004
Skills
Admissions, Enrollment Management, Student Financial Aid, Higher Education, Staff Development, Student Recruiting, Student Affairs, Training, Career Counseling, Data Entry, Resume Writing, Instructional Design, Sales, Sales Management, Account Representation, Customer Service..., Recruiting, Customer Service, Outlook, CampusVue, Student Counseling, Conflict Resolution, Cold Calling, Student Leadership, Student Loans, Higher Education...
Education
Columbia College 2015 — 2018
In progress , Business Administration and Management, General
Scott Ross Scott Ross's NCO Group Experience January 1997 - January 2014
Job Senior Vice President of Sales and Marketing at Radius Global Solutions LLC
Industry Outsourcing/Offshoring
Experience
Radius Global Solutions LLC April 2014 - Present
NCO Group January 1997 - January 2014
Trans Union August 1987 - December 1996
Skills
BPO, Performance Management, Vendor Management, Call Center, Outsourcing, Customer Satisfaction, Customer Experience, Operations Management, Workforce Management, Telemarketing, CRM, Sales, Account Management, Call Centers, Financial Services, Customer Retention, Team Leadership, Business Development, Team Management, Process Improvement, Leadership, Solution Selling, Executive Management, Sales Operations, Strategy, Call Center Development, Team Building, Telecommunications, Marketing Strategy, Management, Cross-functional Team..., Direct Sales, Start-ups, Coaching, Selling, Lead Generation, Competitive Analysis, Salesforce.com, Contact Centers, P&L Management, Sales Process, Strategic Partnerships, SaaS, Training, Business Process..., Customer Service, Professional Services, Forecasting, Inbound Marketing, New Business Development
Education
Cleveland State University 1977 — 1981
BBA, Human Resources
Radius Global Solutions LLC April 2014 - Present
NCO Group January 1997 - January 2014
Trans Union August 1987 - December 1996
Skills
BPO, Performance Management, Vendor Management, Call Center, Outsourcing, Customer Satisfaction, Customer Experience, Operations Management, Workforce Management, Telemarketing, CRM, Sales, Account Management, Call Centers, Financial Services, Customer Retention, Team Leadership, Business Development, Team Management, Process Improvement, Leadership, Solution Selling, Executive Management, Sales Operations, Strategy, Call Center Development, Team Building, Telecommunications, Marketing Strategy, Management, Cross-functional Team..., Direct Sales, Start-ups, Coaching, Selling, Lead Generation, Competitive Analysis, Salesforce.com, Contact Centers, P&L Management, Sales Process, Strategic Partnerships, SaaS, Training, Business Process..., Customer Service, Professional Services, Forecasting, Inbound Marketing, New Business Development
Education
Cleveland State University 1977 — 1981
BBA, Human Resources
Dewitt King Dewitt King's NCO Group Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2010 - 2012
AlliedBarton Security Services April 1993 - July 2010
Skills
Management, Operations Management
Education
Cheyney University of Pennsylvania 1978 — 1980
NCO Group 2010 - 2012
AlliedBarton Security Services April 1993 - July 2010
Skills
Management, Operations Management
Education
Cheyney University of Pennsylvania 1978 — 1980
Christine Wyke Christine Wyke's NCO Group Experience February 1995 - February 2010
Job Senior Recruiter at Waste Management
Industry Environmental Services
Experience
Waste Management February 2010 - Present
NCO Group February 1995 - February 2010
Education
Clarion University of Pennsylvania 1989 — 2003
Bachelor of Science, Psychology
Waste Management February 2010 - Present
NCO Group February 1995 - February 2010
Education
Clarion University of Pennsylvania 1989 — 2003
Bachelor of Science, Psychology
Mira Warren Mira Warren's NCO Group Experience April 2008 - September 2011
Job AVP at iQor
Industry Outsourcing/Offshoring
Experience
iQor August 2011 - Present
NCO Group April 2008 - September 2011
NCO Group (formerly OSI) August 2007 - April 2008
NCO Group (formerly OSI) December 2001 - August 2007
Skills
Customer Service, Call Center, Quality Assurance, Call Center Development, Call Centers, Coaching, Customer Satisfaction, Performance Management, Training, Employee Training, Vendor Management, BPO, Customer Experience, Customer Retention, Outsourcing, Team Building, Troubleshooting, Workforce Management
Education
Beta-Tech 1998 — 1999
Associate Degree, Medical Assistant
Charleston Southern University
Criminal Justice with a Psychology minor
iQor August 2011 - Present
NCO Group April 2008 - September 2011
NCO Group (formerly OSI) August 2007 - April 2008
NCO Group (formerly OSI) December 2001 - August 2007
Skills
Customer Service, Call Center, Quality Assurance, Call Center Development, Call Centers, Coaching, Customer Satisfaction, Performance Management, Training, Employee Training, Vendor Management, BPO, Customer Experience, Customer Retention, Outsourcing, Team Building, Troubleshooting, Workforce Management
Education
Beta-Tech 1998 — 1999
Associate Degree, Medical Assistant
Charleston Southern University
Criminal Justice with a Psychology minor
Greg Wischmeier Greg Wischmeier's NCO Group Experience September 2005 - May 2006
Job Vice President at SunTrust Bank
Industry Financial Services
Experience
SunTrust Bank February 2011 - Present
IGR July 2006 - February 2010
NCO Group September 2005 - May 2006
RMA August 1997 - September 2005
United Parcel Service May 1990 - July 1997
Skills
Outsourcing, Data Center, Process Improvement, Strategic Planning, Disaster Recovery, Call Centers, IT Strategy, Networking, Business Intelligence, VoIP, Vendor Management, Telecommunications, Information Security, Business Continuity, ITIL, IT Operations, Security, Call Center, Leadership, Project Management, Business Analysis, Integration, SDLC, IT Management, Management, Technical Support, CISSP, Computer Security, Information Technology
Education
Drake University 1995 — 1997
MBA, Business
University of Iowa 1983 — 1988
BA, Computer Science
SunTrust Bank February 2011 - Present
IGR July 2006 - February 2010
NCO Group September 2005 - May 2006
RMA August 1997 - September 2005
United Parcel Service May 1990 - July 1997
Skills
Outsourcing, Data Center, Process Improvement, Strategic Planning, Disaster Recovery, Call Centers, IT Strategy, Networking, Business Intelligence, VoIP, Vendor Management, Telecommunications, Information Security, Business Continuity, ITIL, IT Operations, Security, Call Center, Leadership, Project Management, Business Analysis, Integration, SDLC, IT Management, Management, Technical Support, CISSP, Computer Security, Information Technology
Education
Drake University 1995 — 1997
MBA, Business
University of Iowa 1983 — 1988
BA, Computer Science
Glennis Blanchfield Glennis Blanchfield's NCO Group Experience December 2009 - July 2010
Job Administrative Assistant at Auto Driveaway
Industry Automotive
Experience
Auto Driveaway June 2013 - Present
Ray Graham Association July 2010 - February 2013
NCO Group December 2009 - July 2010
Chicago Dramatists September 2008 - December 2008
Skills
Customer Service, Administrative..., Acting, Writing, Creative Writing, Editing, Proofreading, Leadership, Singing, Ballroom Dance, Scrapbooking, Internet, Windows, Mac OS X, Listener, Public Speaking, PowerPoint, Email, Empathy, Marketing, Social Media, Supervising, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Android, Apple, iPhone, iPhoto, Multimedia, Time Management, Efficiency, Composition, Team-oriented, Work Well Independently, Organization, Tutoring, Mentoring, Creativity, Critical Thinking, Theatre, Musical Theatre, Set Design, Set Construction, Research, Developmental..., Call Center, Interior Design, Directing
Education
Elmhurst College 2005 — 2009
Bachelor's degree, Musical Theatre
Keith Country Day School 2001 — 2005
Auto Driveaway June 2013 - Present
Ray Graham Association July 2010 - February 2013
NCO Group December 2009 - July 2010
Chicago Dramatists September 2008 - December 2008
Skills
Customer Service, Administrative..., Acting, Writing, Creative Writing, Editing, Proofreading, Leadership, Singing, Ballroom Dance, Scrapbooking, Internet, Windows, Mac OS X, Listener, Public Speaking, PowerPoint, Email, Empathy, Marketing, Social Media, Supervising, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Android, Apple, iPhone, iPhoto, Multimedia, Time Management, Efficiency, Composition, Team-oriented, Work Well Independently, Organization, Tutoring, Mentoring, Creativity, Critical Thinking, Theatre, Musical Theatre, Set Design, Set Construction, Research, Developmental..., Call Center, Interior Design, Directing
Education
Elmhurst College 2005 — 2009
Bachelor's degree, Musical Theatre
Keith Country Day School 2001 — 2005
Jeremy Hatfield Jeremy Hatfield's NCO Group Experience July 2013 - April 2014
Job I am resultsdriven with proven ability to establish rapport with clients.
Industry Retail
Experience
Amazon April 2015 - Present
River Runners Restaurant Delivery September 2014 - March 2015
NCO Group July 2013 - April 2014
Guitar Center September 2008 - July 2013
Mercury Studios July 2008 - February 2009
Buffalo Wild Wings May 2005 - September 2007
Primanti Brothers February 2003 - June 2004
Skills
Result Oriented, Client Focused, Learn New Software..., Computer Proficiency, Windows, Mac, Audio Mastering, Avid Pro Tools, Presonus Studio One, Music Production, Audio Engineering, Drums, Sound, Audio Post Production, Recording, Musicians, Studio Recording, Sound Design, Music Industry, Music, Songwriting, Keyboards, Music Theory, Composition, Sound Editing, Live Sound, Merchandising, Performing, Inventory Management, Inventory Control, Computer Hardware, Retail, Retail Sales, Computer Repair, Social Networking, Reason, Teamwork, Professional Audio, Rock, Band, Store Operations, Shrinkage, Inventory, Computer Maintenance, Visual Merchandising, Audio Editing, Blogging, Piano, Voice Over, Retail Marketing
Education
McNally Smith College of Music 2005 — 2008
Music Production, Music Production, Record Engineering
Community College of Allegheny County 2003 — 2004
Business
Amazon April 2015 - Present
River Runners Restaurant Delivery September 2014 - March 2015
NCO Group July 2013 - April 2014
Guitar Center September 2008 - July 2013
Mercury Studios July 2008 - February 2009
Buffalo Wild Wings May 2005 - September 2007
Primanti Brothers February 2003 - June 2004
Skills
Result Oriented, Client Focused, Learn New Software..., Computer Proficiency, Windows, Mac, Audio Mastering, Avid Pro Tools, Presonus Studio One, Music Production, Audio Engineering, Drums, Sound, Audio Post Production, Recording, Musicians, Studio Recording, Sound Design, Music Industry, Music, Songwriting, Keyboards, Music Theory, Composition, Sound Editing, Live Sound, Merchandising, Performing, Inventory Management, Inventory Control, Computer Hardware, Retail, Retail Sales, Computer Repair, Social Networking, Reason, Teamwork, Professional Audio, Rock, Band, Store Operations, Shrinkage, Inventory, Computer Maintenance, Visual Merchandising, Audio Editing, Blogging, Piano, Voice Over, Retail Marketing
Education
McNally Smith College of Music 2005 — 2008
Music Production, Music Production, Record Engineering
Community College of Allegheny County 2003 — 2004
Business
Sherrick Prioleau Sherrick Prioleau's NCO Group Experience October 2010 - December 2010
Job Point Support Technician at Calyx Software
Industry Computer Software
Experience
Calyx Software September 2013 - Present
Telvista Inc. July 2011 - April 2013
NCO Group October 2010 - December 2010
Skills
Computer programming in..., Microsoft Office, Microsoft Exchange, self starter, Operating Systems, Windows 7, Windows, Active Directory, OS X, Troubleshooting, Telephone Skills, Critical Thinking, Technical Support, Call Centers, Help Desk Support, Software, Windows Vista, Windows XP Pro, Computer Repair, Laptops, Printers, Software Installation, Wireless Networking, Hardware, Customer Satisfaction, Remote Desktop, TCP/IP, Programming, Teamwork, XP, Computer Hardware, Customer Support, Dell Computers, Networking, Routers, System Deployment, Windows XP, Service Desk, Microsoft Office 2007, Desktop Computers, LAN-WAN, Internet Explorer
Education
Collin County Community College 2012 — 2014
University of Advancing Technology 2007 — 2007
Calyx Software September 2013 - Present
Telvista Inc. July 2011 - April 2013
NCO Group October 2010 - December 2010
Skills
Computer programming in..., Microsoft Office, Microsoft Exchange, self starter, Operating Systems, Windows 7, Windows, Active Directory, OS X, Troubleshooting, Telephone Skills, Critical Thinking, Technical Support, Call Centers, Help Desk Support, Software, Windows Vista, Windows XP Pro, Computer Repair, Laptops, Printers, Software Installation, Wireless Networking, Hardware, Customer Satisfaction, Remote Desktop, TCP/IP, Programming, Teamwork, XP, Computer Hardware, Customer Support, Dell Computers, Networking, Routers, System Deployment, Windows XP, Service Desk, Microsoft Office 2007, Desktop Computers, LAN-WAN, Internet Explorer
Education
Collin County Community College 2012 — 2014
University of Advancing Technology 2007 — 2007
Kimberly Person Kimberly Person's NCO Group Experience February 2011 - December 2012
Job System Implementation Specialist
Industry Telecommunications
Experience
Rel Comm September 2013 - Present
Office Team January 2013 - September 2013
NCO Group February 2011 - December 2012
CoreLogic 2008 - 2011
KeyBank 2007 - 2008
Skills
Online Research, People-oriented, Team Leadership, Microsoft Office, Microsoft Excel, ISO, Oracle Applications, Sales Order Processing, Purchase Orders, Credit Card Analytics, Challenge Driven, Time Management, Data Entry, Access, Telephone Skills, Spreadsheets, Qualitative Research, Data Analysis, Database Administration, Mitel 5000, Mitel 3300, Telecommunications, Project Management, Managed Services, VoIP, Customer Service, Public Speaking, Call Centers, Troubleshooting, Training
Education
Canisius College 2003 — 2007
Bachelor's degree, Anthropology & Art History
London Metropolitan University 2005 — 2005
Study Abroad, Art History, Criticism and Conservation
Rel Comm September 2013 - Present
Office Team January 2013 - September 2013
NCO Group February 2011 - December 2012
CoreLogic 2008 - 2011
KeyBank 2007 - 2008
Skills
Online Research, People-oriented, Team Leadership, Microsoft Office, Microsoft Excel, ISO, Oracle Applications, Sales Order Processing, Purchase Orders, Credit Card Analytics, Challenge Driven, Time Management, Data Entry, Access, Telephone Skills, Spreadsheets, Qualitative Research, Data Analysis, Database Administration, Mitel 5000, Mitel 3300, Telecommunications, Project Management, Managed Services, VoIP, Customer Service, Public Speaking, Call Centers, Troubleshooting, Training
Education
Canisius College 2003 — 2007
Bachelor's degree, Anthropology & Art History
London Metropolitan University 2005 — 2005
Study Abroad, Art History, Criticism and Conservation
Wendy Yang Wendy Yang's NCO Group Experience November 2007 - September 2008
Job Consultant at LuLaRoe
Industry Insurance
Experience
LuLaRoe September 2015 - Present
State of Ohio February 2014 - Present
JPMorgan Chase March 2011 - February 2014
Manley Deas Kochalski, LLC February 2013 - September 2013
JPMorgan Chase November 2012 - February 2013
JPMorgan Chase July 2010 - March 2011
JPMorgan Chase October 2009 - July 2010
Checksmart January 2009 - October 2009
NCO Group November 2007 - September 2008
The Alpha Group of Delaware September 2006 - November 2007
Skills
Public Relations, Sales, Fundraising, Budgets, Community Outreach, New Business Development, Non-profits, B2B, Customer Satisfaction, Payroll, Customer Service, Management, Project Management, Coaching, Banking, Team Leadership, Finance, Microsoft Office, Strategic Planning, Nonprofits, Program Management
Education
Franklin University 2007 — 2008
Master's, Marketing & Communication
Capital University Law School 2004 — 2005
ABA, Paralegal
Urbana University 2000 — 2003
Bachelor's, Journalism & Public Relations
West Liberty Salem High School
LuLaRoe September 2015 - Present
State of Ohio February 2014 - Present
JPMorgan Chase March 2011 - February 2014
Manley Deas Kochalski, LLC February 2013 - September 2013
JPMorgan Chase November 2012 - February 2013
JPMorgan Chase July 2010 - March 2011
JPMorgan Chase October 2009 - July 2010
Checksmart January 2009 - October 2009
NCO Group November 2007 - September 2008
The Alpha Group of Delaware September 2006 - November 2007
Skills
Public Relations, Sales, Fundraising, Budgets, Community Outreach, New Business Development, Non-profits, B2B, Customer Satisfaction, Payroll, Customer Service, Management, Project Management, Coaching, Banking, Team Leadership, Finance, Microsoft Office, Strategic Planning, Nonprofits, Program Management
Education
Franklin University 2007 — 2008
Master's, Marketing & Communication
Capital University Law School 2004 — 2005
ABA, Paralegal
Urbana University 2000 — 2003
Bachelor's, Journalism & Public Relations
West Liberty Salem High School
TerryAnn Joyner TerryAnn Joyner's NCO Group Experience January 2011 - July 2012
Job Student at University of Phoenix
Industry Law Enforcement
Experience
University of Phoenix August 2011 - Present
NCO Group January 2011 - July 2012
United States Postal Service November 2007 - January 2011
Express Personnel/ Washington Group Int'l November 2006 - July 2007
Skills
Proficient computer..., Conflict Resolution, Telecommunication skills, Accurate Data Entry, Proficient Typing Skills, Call Centers, Call Routing, Quality Auditing, Mail Sorting, Organization &..., Communication Skills, Customer Service
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
ECPI College of Technology 2008 — 2010
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
ECPI College of Technology 2004 — 2006
Associate of Arts and Sciences (AAS), Business Administration
University of Phoenix August 2011 - Present
NCO Group January 2011 - July 2012
United States Postal Service November 2007 - January 2011
Express Personnel/ Washington Group Int'l November 2006 - July 2007
Skills
Proficient computer..., Conflict Resolution, Telecommunication skills, Accurate Data Entry, Proficient Typing Skills, Call Centers, Call Routing, Quality Auditing, Mail Sorting, Organization &..., Communication Skills, Customer Service
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
ECPI College of Technology 2008 — 2010
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
ECPI College of Technology 2004 — 2006
Associate of Arts and Sciences (AAS), Business Administration
Enzo Scenna Enzo Scenna's NCO Group Experience March 2011 - February 2014
Job AVP Operations and Business Development at General Credit Services Inc
Industry Outsourcing/Offshoring
Experience
General Credit Services Inc February 2014 - Present
NCO Group March 2011 - February 2014
NCO Group April 2002 - March 2011
FCA International/NCO Group May 1997 - April 2002
FCA International March 1992 - April 1997
Skills
Project Delivery, Call Center, Outsourcing, BPO, Workforce Management, Management, Coaching, Call Centers, Credit, Team Building, Account Management, Project Management, P&L Management, CRM, Leadership, Training, Vendor Management, Human Resources, Customer Satisfaction, Customer Retention, Sales, Performance Management, Process Improvement, Customer Experience, Operations Management, Team Leadership, Team Management, Forecasting, Employee Training, Banking, Contact Centers, Call Center Development, Business Process..., Executive Management, Sales Operations, Change Management, Hiring, Recruiting
Education
Concordia University 1977 — 1978
Bachelor of Arts (B.A.), Business Administration/Management
Concordia University 1972 — 1978
Bachelor of Arts (B.A.)
John F Kennedy High School, Mtl 1968 — 1972
General Credit Services Inc February 2014 - Present
NCO Group March 2011 - February 2014
NCO Group April 2002 - March 2011
FCA International/NCO Group May 1997 - April 2002
FCA International March 1992 - April 1997
Skills
Project Delivery, Call Center, Outsourcing, BPO, Workforce Management, Management, Coaching, Call Centers, Credit, Team Building, Account Management, Project Management, P&L Management, CRM, Leadership, Training, Vendor Management, Human Resources, Customer Satisfaction, Customer Retention, Sales, Performance Management, Process Improvement, Customer Experience, Operations Management, Team Leadership, Team Management, Forecasting, Employee Training, Banking, Contact Centers, Call Center Development, Business Process..., Executive Management, Sales Operations, Change Management, Hiring, Recruiting
Education
Concordia University 1977 — 1978
Bachelor of Arts (B.A.), Business Administration/Management
Concordia University 1972 — 1978
Bachelor of Arts (B.A.)
John F Kennedy High School, Mtl 1968 — 1972
Andy Sutcliffe's NCO Group Experience May 2005 - January 2011
Job Systems Engineer at CBTS
Industry Information Technology and Services
Experience
CBTS April 2014 - Present
CBTS January 2011 - April 2014
NCO Group May 2005 - January 2011
Self-employed December 2001 - June 2007
Siemens 2004 - 2005
Interliant 2000 - 2002
Teleperformance 1998 - 2000
Skills
Linux, Windows Server 2003, Windows Server 2008, Symantec SWS, Citrix Provisioning..., Citrix XenApp, Red Hat Linux, BSD, Apache, HP-UX, AIX, Desktop Administration, SQL Server, MySQL, Python, Unix Shell Scripting, Active Directory, Altiris, System Administration, Windows Server, Citrix, Servers, Server Administration, Linux server..., HPUX 11i, DNS, Linux System..., Technical Support, Storage, Help Desk Support, VMware, VMware ESX, Citrix Metaframe
Education
DeVry University-Ohio 1998 — 1999
Computer Information Systems
CBTS April 2014 - Present
CBTS January 2011 - April 2014
NCO Group May 2005 - January 2011
Self-employed December 2001 - June 2007
Siemens 2004 - 2005
Interliant 2000 - 2002
Teleperformance 1998 - 2000
Skills
Linux, Windows Server 2003, Windows Server 2008, Symantec SWS, Citrix Provisioning..., Citrix XenApp, Red Hat Linux, BSD, Apache, HP-UX, AIX, Desktop Administration, SQL Server, MySQL, Python, Unix Shell Scripting, Active Directory, Altiris, System Administration, Windows Server, Citrix, Servers, Server Administration, Linux server..., HPUX 11i, DNS, Linux System..., Technical Support, Storage, Help Desk Support, VMware, VMware ESX, Citrix Metaframe
Education
DeVry University-Ohio 1998 — 1999
Computer Information Systems
Douglas R. Whitcomb Douglas R. Whitcomb's NCO Group Experience October 2008 - February 2012
Job Senior Vice President Training, Quality, & Compliance Management at Radius Global Solutions
Industry Financial Services
Experience
Radius Global Solutions March 2015 - Present
Central Credit Services a Radius Global Solutions Company April 2014 - Present
Douglas R. Whitcomb 1995 - Present
Experienced Training Vice President April 2013 - April 2014
NCO Group October 2008 - February 2012
NCO Financial Systems, Inc August 2003 - October 2008
GE Capital January 1998 - August 2003
Skills
Talent Management, Leadership Development, Consulting, Performance Management, Coaching, Training, Process Improvement, Organizational..., Creative Strategy, Project Management, Call Centers, Team Building, CRM, Management, Employee Training, Team Leadership, Leadership, Vendor Management, Recruiting, Negotiation, Public Speaking, Training Delivery, Time Management, Instructional Design, Operations Management, Six Sigma, Strategic Planning, Performance Improvement, BPO, Employee Engagement, Employee Relations, Customer Experience, Human Resources, Customer Satisfaction, Customer Retention, Change Management, Talent Acquisition, E-Learning, Strategy, Business Process..., Organizational..., Personnel Management, Program Management, Team Management, Onboarding
Education
Canisius College 2009 — 2009
Management Development Certificate
Aveta Business Solutions 2007 — 2008
Black Belt, Six Sigma, Lean Six Sigma
Eastern Michigan University 1993 — 1994
Psychology & Music
Radius Global Solutions March 2015 - Present
Central Credit Services a Radius Global Solutions Company April 2014 - Present
Douglas R. Whitcomb 1995 - Present
Experienced Training Vice President April 2013 - April 2014
NCO Group October 2008 - February 2012
NCO Financial Systems, Inc August 2003 - October 2008
GE Capital January 1998 - August 2003
Skills
Talent Management, Leadership Development, Consulting, Performance Management, Coaching, Training, Process Improvement, Organizational..., Creative Strategy, Project Management, Call Centers, Team Building, CRM, Management, Employee Training, Team Leadership, Leadership, Vendor Management, Recruiting, Negotiation, Public Speaking, Training Delivery, Time Management, Instructional Design, Operations Management, Six Sigma, Strategic Planning, Performance Improvement, BPO, Employee Engagement, Employee Relations, Customer Experience, Human Resources, Customer Satisfaction, Customer Retention, Change Management, Talent Acquisition, E-Learning, Strategy, Business Process..., Organizational..., Personnel Management, Program Management, Team Management, Onboarding
Education
Canisius College 2009 — 2009
Management Development Certificate
Aveta Business Solutions 2007 — 2008
Black Belt, Six Sigma, Lean Six Sigma
Eastern Michigan University 1993 — 1994
Psychology & Music
Harvey Taylor Harvey Taylor's NCO Group Experience November 2009 - May 2011
Job Web Consulant at H. Arthur Taylor Web Designs
Industry Music
Experience
punkrock77thrutoday.blogspot.com November 2010 - Present
H. Arthur Taylor Web Designs April 2001 - Present
NCO Group November 2009 - May 2011
Masterson Personnel February 2009 - November 2009
Robert Half International May 2008 - September 2008
WDS Global March 2006 - May 2008
Sponsor Reps July 2005 - July 2006
Agoraphobia Zine August 1994 - September 2002
KSVR Skagit Valley Radio May 1995 - April 1996
Skills
Microsoft Office, Customer Service, Documentation, Windows, Customer Relations, Access, Excel, Photoshop, Troubleshooting, Administration, Outlook, Computer Hardware, SharePoint, Word, PowerPoint, Problem Solving, HTML, Music, OS X, Social Networking, Music Industry, Software Documentation, Microsoft Word, Social Media, Technical Support, Team Leadership, Microsoft Excel, Social Media Marketing, Music Production
Education
Everett Community College
punkrock77thrutoday.blogspot.com November 2010 - Present
H. Arthur Taylor Web Designs April 2001 - Present
NCO Group November 2009 - May 2011
Masterson Personnel February 2009 - November 2009
Robert Half International May 2008 - September 2008
WDS Global March 2006 - May 2008
Sponsor Reps July 2005 - July 2006
Agoraphobia Zine August 1994 - September 2002
KSVR Skagit Valley Radio May 1995 - April 1996
Skills
Microsoft Office, Customer Service, Documentation, Windows, Customer Relations, Access, Excel, Photoshop, Troubleshooting, Administration, Outlook, Computer Hardware, SharePoint, Word, PowerPoint, Problem Solving, HTML, Music, OS X, Social Networking, Music Industry, Software Documentation, Microsoft Word, Social Media, Technical Support, Team Leadership, Microsoft Excel, Social Media Marketing, Music Production
Education
Everett Community College
Robyn Highsmith Robyn Highsmith's NCO Group Experience November 2011 - May 2012
Job Licensed Insurance Agent at Connextions
Industry Nonprofit Organization Management
Experience
UnitedHealth Group June 2014 - Present
NCO Group November 2011 - May 2012
Alpine Access March 2011 - November 2011
Physicians Reach Out July 2010 - December 2010
Convergys July 2008 - September 2008
Barista Cafe January 2007 - October 2007
Marshalls September 2004 - June 2005
Pathmark Grocery Store March 2003 - September 2003
Caring of Prospect Park June 2002 - September 2002
nd Home Adult Medical Daycare Center June 2000 - September 2000
Education
Central Piedmont Community College
UnitedHealth Group June 2014 - Present
NCO Group November 2011 - May 2012
Alpine Access March 2011 - November 2011
Physicians Reach Out July 2010 - December 2010
Convergys July 2008 - September 2008
Barista Cafe January 2007 - October 2007
Marshalls September 2004 - June 2005
Pathmark Grocery Store March 2003 - September 2003
Caring of Prospect Park June 2002 - September 2002
nd Home Adult Medical Daycare Center June 2000 - September 2000
Education
Central Piedmont Community College
Joel Cuban Joel Cuban's NCO Group Experience January 2010 - Present
Job Customer Service Representative at NCO Group
Industry Telecommunications
Experience
NCO Group January 2010 - Present
EchoStar Corporation November 2008 - September 2009
Precision Response Corporation May 2007 - September 2008
Education
Penn State University 2003 — 2010
Bachelor, Informaton Science Technologies
Community College of Allegheny County 1995 — 2003
Associate, Computer Information Technology
Ivy School of Professional Art 1977 — 1980
Associate, Commercial Photography
NCO Group January 2010 - Present
EchoStar Corporation November 2008 - September 2009
Precision Response Corporation May 2007 - September 2008
Education
Penn State University 2003 — 2010
Bachelor, Informaton Science Technologies
Community College of Allegheny County 1995 — 2003
Associate, Computer Information Technology
Ivy School of Professional Art 1977 — 1980
Associate, Commercial Photography
Luis Lardizabal's NCO Group Experience January 2007 - December 2007
Job Paralegal Intern at Slider Law Firm
Industry Utilities
Experience
Slider Law Firm April 2015 - Present
NRG Energy January 2008 - Present
NCO Group January 2007 - December 2007
Target October 2004 - December 2006
Skills
Coaching, Quality Assurance, Accounting, Energy, Credit, Root Cause Analysis, Preventive Maintenance, Power Generation, Process Improvement, SAP, Customer Retention, Acquisitions, Call Centers, Customer Service, Supervisory Skills, Contract Negotiation, Business Analysis, Team Building, Project Management
Education
Center for Advanced Legal Studies 2014 — 2016
Associate's degree, Paralegal Studies
Aldine Senior High school 2000 — 2004
Slider Law Firm April 2015 - Present
NRG Energy January 2008 - Present
NCO Group January 2007 - December 2007
Target October 2004 - December 2006
Skills
Coaching, Quality Assurance, Accounting, Energy, Credit, Root Cause Analysis, Preventive Maintenance, Power Generation, Process Improvement, SAP, Customer Retention, Acquisitions, Call Centers, Customer Service, Supervisory Skills, Contract Negotiation, Business Analysis, Team Building, Project Management
Education
Center for Advanced Legal Studies 2014 — 2016
Associate's degree, Paralegal Studies
Aldine Senior High school 2000 — 2004
Angelo Tambasco Angelo Tambasco's NCO Group Experience August 1989 - August 2001
Job Director of Operations at CB Richard Ellis Global Corporate Services
Industry Consumer Services
Experience
CB Richard Ellis - Global Corporate Services March 2008 - Present
Business and Project Management Consultant August 2003 - February 2008
ARO Inc. August 2001 - August 2003
NCO Group August 1989 - August 2001
Sears Canada December 1979 - August 1989
Skills
Call Center, Customer Relations, Process Improvement, Team Building, Change Management, Budgeting, Operations Management, Customer Service, Management Consulting, Program Management, Team Leadership, Forecasting, Performance Management, Business Strategy, Accounts Receivable, Retail, Administration, Workforce Management, P&L Management, People Management, Problem Solving, Customer Service..., Management, Account Management, Analysis, Budgets, CRM, Call Centers, Coaching, Contract Negotiation, Customer Satisfaction, Facilities Management, Human Resources, Project Management, Strategic Planning, Training, Vendor Management
Education
McGill University 1986 — 1988
Masters Certificate in Management, Management
Concordia University 1976 — 1979
BA, History and Political Science
CB Richard Ellis - Global Corporate Services March 2008 - Present
Business and Project Management Consultant August 2003 - February 2008
ARO Inc. August 2001 - August 2003
NCO Group August 1989 - August 2001
Sears Canada December 1979 - August 1989
Skills
Call Center, Customer Relations, Process Improvement, Team Building, Change Management, Budgeting, Operations Management, Customer Service, Management Consulting, Program Management, Team Leadership, Forecasting, Performance Management, Business Strategy, Accounts Receivable, Retail, Administration, Workforce Management, P&L Management, People Management, Problem Solving, Customer Service..., Management, Account Management, Analysis, Budgets, CRM, Call Centers, Coaching, Contract Negotiation, Customer Satisfaction, Facilities Management, Human Resources, Project Management, Strategic Planning, Training, Vendor Management
Education
McGill University 1986 — 1988
Masters Certificate in Management, Management
Concordia University 1976 — 1979
BA, History and Political Science
Edna Lane's NCO Group Experience November 2009 - April 2012
Job Virtual Event Manager at ON24
Industry Consumer Electronics
Experience
ON24 May 2014 - Present
ON24 August 2013 - May 2014
FireFold Express February 2013 - May 2014
FireFold Technologies April 2012 - November 2012
NCO Group November 2009 - April 2012
NCO Group May 2010 - May 2011
U-Haul International, Inc. January 2008 - November 2009
Skills
Computer Repair, Customer Service, Sales, Customer Satisfaction, Training, Management, Business Development, Data Entry, Event Management, Process Scheduler, Software Installation, Troubleshooting, Networking, Windows, Access, Inventory Control, Microsoft Office, Computer Hardware, Inventory Management, Technical Support, Windows 7, Call Centers, Customer Experience, Salesforce.com, Social Media Marketing, Leadership, Online Marketing
Education
Elizabeth City State University 2002 — 2007
Bachelor of Science (B.S.), Computer Science, 3.145
ECPI College of Technology 2001 — 2002
Associate of Science (A.S.), It/Web Design
ON24 May 2014 - Present
ON24 August 2013 - May 2014
FireFold Express February 2013 - May 2014
FireFold Technologies April 2012 - November 2012
NCO Group November 2009 - April 2012
NCO Group May 2010 - May 2011
U-Haul International, Inc. January 2008 - November 2009
Skills
Computer Repair, Customer Service, Sales, Customer Satisfaction, Training, Management, Business Development, Data Entry, Event Management, Process Scheduler, Software Installation, Troubleshooting, Networking, Windows, Access, Inventory Control, Microsoft Office, Computer Hardware, Inventory Management, Technical Support, Windows 7, Call Centers, Customer Experience, Salesforce.com, Social Media Marketing, Leadership, Online Marketing
Education
Elizabeth City State University 2002 — 2007
Bachelor of Science (B.S.), Computer Science, 3.145
ECPI College of Technology 2001 — 2002
Associate of Science (A.S.), It/Web Design
Gabriel A. Hudson Jr. Gabriel A. Hudson Jr.'s NCO Group Experience September 2004 - September 2006
Job President, I.L.L. Online Studios.
Industry Music
Experience
I.L.L. Online Studios October 2013 - Present
American Express July 2012 - Present
American Express October 2011 - Present
American Express October 2011 - Present
Illicold Studios September 2006 - March 2010
T-Mobile October 2005 - September 2006
NCO Group September 2004 - September 2006
MCI Telecommunication October 2004 - October 2005
MCI Telemarketing October 2000 - October 2004
MCI Corporation October 2000 - September 2004
Skills
Team Leadership, Situational Leadership, Sales Management, Customer Service, Project Management, Leadership, Management, Sales, Public Speaking, Strategic Planning, Coaching, Team Building, Microsoft Office, Process Improvement, Marketing Strategy
Education
Columbia College Chicago 1998 — 1999
Directing and Theatrical Production
Auburn High School C
High School DiplomaPerforming Arts
I.L.L. Online Studios October 2013 - Present
American Express July 2012 - Present
American Express October 2011 - Present
American Express October 2011 - Present
Illicold Studios September 2006 - March 2010
T-Mobile October 2005 - September 2006
NCO Group September 2004 - September 2006
MCI Telecommunication October 2004 - October 2005
MCI Telemarketing October 2000 - October 2004
MCI Corporation October 2000 - September 2004
Skills
Team Leadership, Situational Leadership, Sales Management, Customer Service, Project Management, Leadership, Management, Sales, Public Speaking, Strategic Planning, Coaching, Team Building, Microsoft Office, Process Improvement, Marketing Strategy
Education
Columbia College Chicago 1998 — 1999
Directing and Theatrical Production
Auburn High School C
High School DiplomaPerforming Arts
Samuel Kennedy Samuel Kennedy's NCO Group Experience January 2006 - May 2006
Job Assistant Director for Assessment and Planning (Career Resource Center) at University of Florida
Industry Staffing and Recruiting
Experience
University of Florida April 2015 - Present
ManpowerGroup July 2013 - April 2015
ManpowerGroup October 2012 - June 2013
Gap Inc. August 2010 - October 2012
Club Monaco July 2008 - September 2010
DePaul University September 2008 - June 2010
American Library Association January 2008 - May 2008
The Chicago School of Professional Psychology January 2007 - May 2008
Uhlich Children's Advantage Network June 2007 - August 2007
NCO Group January 2006 - May 2006
Skills
Organizational..., Recruiting, Human Resources, Training, Performance Management, Job Analysis, Hiring, SPSS, Employee Relations, Leadership Development, Customer Service, Research, Data Analysis, Spanish, Assessment, Talent Management, Talent Acquisition, Needs Analysis, Management, Interviews, Staff Development, Employee Training
Education
The Chicago School of Professional Psychology 2006 — 2008
M.A., Industrial/Organizational Psychology
Canisius College 2002 — 2006
B.A., Psychology and Spanish
University of Florida April 2015 - Present
ManpowerGroup July 2013 - April 2015
ManpowerGroup October 2012 - June 2013
Gap Inc. August 2010 - October 2012
Club Monaco July 2008 - September 2010
DePaul University September 2008 - June 2010
American Library Association January 2008 - May 2008
The Chicago School of Professional Psychology January 2007 - May 2008
Uhlich Children's Advantage Network June 2007 - August 2007
NCO Group January 2006 - May 2006
Skills
Organizational..., Recruiting, Human Resources, Training, Performance Management, Job Analysis, Hiring, SPSS, Employee Relations, Leadership Development, Customer Service, Research, Data Analysis, Spanish, Assessment, Talent Management, Talent Acquisition, Needs Analysis, Management, Interviews, Staff Development, Employee Training
Education
The Chicago School of Professional Psychology 2006 — 2008
M.A., Industrial/Organizational Psychology
Canisius College 2002 — 2006
B.A., Psychology and Spanish
Jolie Jacobs's NCO Group Experience December 2000 - November 2002
Job Family Medical Leave Manager Cigna
Industry Hospital & Health Care
Experience
Cigna June 2015 - Present
TMS Health, a Xerox Company May 2014 - Present
Bank of America September 2005 - Present
Verizon Wireless November 2002 - May 2005
NCO Group December 2000 - November 2002
Skills
CRM, Call Centers, Management, Program Management, Project Management, Quality Assurance, Team Management, Training, Troubleshooting, Coaching, Interviews, Time Management, Outlook, Employee Benefits, Access, Banking, Customer Service, Credit, Risk Management
Education
California University of Pennsylvania
Working on an Associate's degree, Business management
Cigna June 2015 - Present
TMS Health, a Xerox Company May 2014 - Present
Bank of America September 2005 - Present
Verizon Wireless November 2002 - May 2005
NCO Group December 2000 - November 2002
Skills
CRM, Call Centers, Management, Program Management, Project Management, Quality Assurance, Team Management, Training, Troubleshooting, Coaching, Interviews, Time Management, Outlook, Employee Benefits, Access, Banking, Customer Service, Credit, Risk Management
Education
California University of Pennsylvania
Working on an Associate's degree, Business management
Victoria Madrid Victoria Madrid's NCO Group Experience October 2011 - April 2012
Job Administrative Assistant at Servpro Industries, Inc.
Industry Program Development
Experience
Servpro Industries, Inc. July 2015 - Present
Nan McKay and Associates April 2014 - June 2015
Con-way Truckload January 2013 - April 2014
Airwear Graphics, LLC August 2011 - October 2013
NCO Group October 2011 - April 2012
Skills
Customer Service, 10 Key, Data Entry, Outlook, Microsoft Office, Multi-line Phone, Troubleshooting, Office Administration, Telecommunications, HUD Regulations, Cash Handling Experience, Affordable Housing, Asset Documentation
Education
Crowder College 2009 — 2016
Associate of Arts (A.A.), Business Administration and Management, General
East Lawrence High School 2007 — 2009
Advanced Diploma, General education
Great Bend High
Great Bend High
Servpro Industries, Inc. July 2015 - Present
Nan McKay and Associates April 2014 - June 2015
Con-way Truckload January 2013 - April 2014
Airwear Graphics, LLC August 2011 - October 2013
NCO Group October 2011 - April 2012
Skills
Customer Service, 10 Key, Data Entry, Outlook, Microsoft Office, Multi-line Phone, Troubleshooting, Office Administration, Telecommunications, HUD Regulations, Cash Handling Experience, Affordable Housing, Asset Documentation
Education
Crowder College 2009 — 2016
Associate of Arts (A.A.), Business Administration and Management, General
East Lawrence High School 2007 — 2009
Advanced Diploma, General education
Great Bend High
Great Bend High
Jackie Streed's NCO Group Experience October 2008 - June 2011
Job IT Help Desk
Industry Information Technology and Services
Experience
Cambria June 2015 - Present
Target Corporation March 2013 - May 2015
Apple August 2011 - June 2014
NCO Group October 2008 - June 2011
Skills
Apple Certified..., Apple Certified, OS X, iTunes, iOS, iPhone, iPhoto, iPhone Support, iPod, iPad, Customer Experience, Customer Support, Mobile Technology, Retail, Microsoft Office, Customer Satisfaction, Operating Systems, Mobile Devices, Technical Training, Customer Service, Windows, Keynote, Mac OS, iWork
Education
School of Environmental Studies 2006 — 2008
High School Diploma
Apple Valley High School 2004 — 2008
High School Diploma
Normandale Community College
Electrical and Electronics Engineering
Dakota County Technical College
Electrical Engineering, Electrical and Electronics Engineering
Cambria June 2015 - Present
Target Corporation March 2013 - May 2015
Apple August 2011 - June 2014
NCO Group October 2008 - June 2011
Skills
Apple Certified..., Apple Certified, OS X, iTunes, iOS, iPhone, iPhoto, iPhone Support, iPod, iPad, Customer Experience, Customer Support, Mobile Technology, Retail, Microsoft Office, Customer Satisfaction, Operating Systems, Mobile Devices, Technical Training, Customer Service, Windows, Keynote, Mac OS, iWork
Education
School of Environmental Studies 2006 — 2008
High School Diploma
Apple Valley High School 2004 — 2008
High School Diploma
Normandale Community College
Electrical and Electronics Engineering
Dakota County Technical College
Electrical Engineering, Electrical and Electronics Engineering
Khristina Richmond's NCO Group Experience August 2007 - April 2011
Job Making items for consumers with their logo/design
Industry Consumer Services
Experience
Anesthesia Business Consultants August 2015 - Present
KJR Graphics LLC March 2014 - Present
Full Spectrum Solutions, Inc. September 2014 - January 2015
The Craft Agency January 2013 - September 2014
Xcel Staffing April 2011 - April 2012
NCO Group August 2007 - April 2011
Skills
Customer Satisfaction, Call Centers, Customer Service, Data Entry
Education
Irvine Valley College 2005 — 2005
Psychology
Cal State San Bernardino 2004 — 2004
Psychology
Anesthesia Business Consultants August 2015 - Present
KJR Graphics LLC March 2014 - Present
Full Spectrum Solutions, Inc. September 2014 - January 2015
The Craft Agency January 2013 - September 2014
Xcel Staffing April 2011 - April 2012
NCO Group August 2007 - April 2011
Skills
Customer Satisfaction, Call Centers, Customer Service, Data Entry
Education
Irvine Valley College 2005 — 2005
Psychology
Cal State San Bernardino 2004 — 2004
Psychology
Matthew S. Leonard's NCO Group Experience June 1994 - June 2006
Job Owner/Managing Director Business Development
Industry Financial Services
Experience
CAST Solutions Group, LLC April 2012 - Present
Burt and Associates - Collection Agency March 2014 - October 2014
NCB Management Services, Inc. November 2009 - March 2012
Law Office of Bronson & Migliaccio LLC January 2007 - November 2009
NCO Group June 1994 - June 2006
Skills
Operations Management, Financial Services, Portfolio Management, Executive Management, Strategic Partnerships, Business Strategy, Outsourcing, Strategic Planning, Banking, Sales Management, Negotiation, Credit Risk, Credit Cards, Vendor Management, Leadership, Finance, Process Improvement, Team Building
Education
Colorado State University
(B.A.Sc.), Political Science and Economics
CAST Solutions Group, LLC April 2012 - Present
Burt and Associates - Collection Agency March 2014 - October 2014
NCB Management Services, Inc. November 2009 - March 2012
Law Office of Bronson & Migliaccio LLC January 2007 - November 2009
NCO Group June 1994 - June 2006
Skills
Operations Management, Financial Services, Portfolio Management, Executive Management, Strategic Partnerships, Business Strategy, Outsourcing, Strategic Planning, Banking, Sales Management, Negotiation, Credit Risk, Credit Cards, Vendor Management, Leadership, Finance, Process Improvement, Team Building
Education
Colorado State University
(B.A.Sc.), Political Science and Economics
Monica Russell's NCO Group Experience August 2008 - July 2009
Job Supervisory Program Specialist at DFMWR CYSS Rodriguez CDC
Industry Hospital & Health Care
Experience
DFMWR CYSS Rodriguez CDC July 2014 - Present
Camp Casey CYSS SAC 2012 - 2013
Tri Support Systems November 2009 - April 2011
Home of Second Chances September 2010 - March 2011
Lankford Protective Service June 2010 - November 2010
Successful Transitions December 2009 - March 2010
Central Care Division July 2009 - December 2009
NCO Group August 2008 - July 2009
Skills
Teaching, Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Management, Leadership, Outlook, Employee Training, Creating schedules, Conducting interviews, Creating documents, Managing Accounts, Managing files, Budgeting
Education
Fayetteville Technical Community College 2015 — 2015
Certification, Certified Medical Administrative Assistant
Columbia Southern University 2011 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management, 3.76
North Carolina Agricultural and Technical State University 2006 — 2008
Bachelor of Arts (B.A.), Psychology
DFMWR CYSS Rodriguez CDC July 2014 - Present
Camp Casey CYSS SAC 2012 - 2013
Tri Support Systems November 2009 - April 2011
Home of Second Chances September 2010 - March 2011
Lankford Protective Service June 2010 - November 2010
Successful Transitions December 2009 - March 2010
Central Care Division July 2009 - December 2009
NCO Group August 2008 - July 2009
Skills
Teaching, Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Management, Leadership, Outlook, Employee Training, Creating schedules, Conducting interviews, Creating documents, Managing Accounts, Managing files, Budgeting
Education
Fayetteville Technical Community College 2015 — 2015
Certification, Certified Medical Administrative Assistant
Columbia Southern University 2011 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management, 3.76
North Carolina Agricultural and Technical State University 2006 — 2008
Bachelor of Arts (B.A.), Psychology
chad rickey's NCO Group Experience July 2008 - July 2012
Job Senior Advisor at Apple
Industry Consumer Electronics
Experience
Apple August 2014 - Present
Apple March 2013 - August 2014
NCO Group July 2008 - July 2012
Skills
Technical Support, Troubleshooting, Call Centers, Customer Satisfaction, Customer Experience, CRM, Computer Hardware, Telecommunications, Mobile Devices, Windows 7, Customer Retention, Customer Service, Social Media, Computer Repair, Sales, Retail, Software Documentation, Help Desk Support
Education
Emporia State University 1991 — 1993
comunications
palola high school
Apple August 2014 - Present
Apple March 2013 - August 2014
NCO Group July 2008 - July 2012
Skills
Technical Support, Troubleshooting, Call Centers, Customer Satisfaction, Customer Experience, CRM, Computer Hardware, Telecommunications, Mobile Devices, Windows 7, Customer Retention, Customer Service, Social Media, Computer Repair, Sales, Retail, Software Documentation, Help Desk Support
Education
Emporia State University 1991 — 1993
comunications
palola high school
Tiffany Passmore Tiffany Passmore's NCO Group Experience December 2011 - April 2013
Job Aflac insurance agent, Novelist and Mary Kay business owner.
Industry Financial Services
Experience
Aflac September 2015 - Present
Mary Kay Inc. November 2014 - Present
T and T Inc. January 2013 - Present
Primerica September 2011 - Present
Bankers Life 2015 - September 2015
Genesis Day Care February 2014 - February 2015
NCO Group December 2011 - April 2013
Milestone January 2011 - November 2011
Skills
Dance, Journalism, Drawing, Painting, Knitting, Novels, PowerPoint, Creative Writing, Insurance, Teamwork, Customer Service, Nonprofits, Research, Editing, Social Media, Banking, Critical Thinking, Singing, Theatre, Team Leadership, Training, Public Speaking, Microsoft Office, Teaching, Fundraising, Human Resources, Data Analysis, Microsoft Excel, Staff Development, Team Building, Report Writing, Social Media Marketing, Data Entry, Qualitative Research, Higher Education, Student Affairs, Time Management, Project Management, Telephone Skills, Copy Editing, HTML, Microsoft Word, Community Outreach, Management, Event Planning, Leadership, Strategic Planning, Budgets, Event Management, Coaching
Education
Capella University 2010 — 2012
Master of Science (MS), Counseling Psychology, almost done
Rockford College 1999 — 2005
Bachelor of Science (BS), Clinical Psychology
Aflac September 2015 - Present
Mary Kay Inc. November 2014 - Present
T and T Inc. January 2013 - Present
Primerica September 2011 - Present
Bankers Life 2015 - September 2015
Genesis Day Care February 2014 - February 2015
NCO Group December 2011 - April 2013
Milestone January 2011 - November 2011
Skills
Dance, Journalism, Drawing, Painting, Knitting, Novels, PowerPoint, Creative Writing, Insurance, Teamwork, Customer Service, Nonprofits, Research, Editing, Social Media, Banking, Critical Thinking, Singing, Theatre, Team Leadership, Training, Public Speaking, Microsoft Office, Teaching, Fundraising, Human Resources, Data Analysis, Microsoft Excel, Staff Development, Team Building, Report Writing, Social Media Marketing, Data Entry, Qualitative Research, Higher Education, Student Affairs, Time Management, Project Management, Telephone Skills, Copy Editing, HTML, Microsoft Word, Community Outreach, Management, Event Planning, Leadership, Strategic Planning, Budgets, Event Management, Coaching
Education
Capella University 2010 — 2012
Master of Science (MS), Counseling Psychology, almost done
Rockford College 1999 — 2005
Bachelor of Science (BS), Clinical Psychology
Antoine Burton's NCO Group Experience November 2008 - August 2010
Job Computer Information Technology
Industry Computer Software
Experience
Qualitest Pharmaceuticals July 2014 - Present
NCO Group November 2008 - August 2010
Skills
Customer Service, Management, Manufacturing, Training, Process Improvement, Microsoft Excel, Computer Hardware, Continuous Improvement, Project Management, Microsoft Office, Six Sigma, Team Building
Education
ECPI University 2013 — 2015
Associate's Degree, Computer and Information Science, with a concentration on Network Security, 3.32 GPA
North Carolina Central University 1986 — 1989
Qualitest Pharmaceuticals July 2014 - Present
NCO Group November 2008 - August 2010
Skills
Customer Service, Management, Manufacturing, Training, Process Improvement, Microsoft Excel, Computer Hardware, Continuous Improvement, Project Management, Microsoft Office, Six Sigma, Team Building
Education
ECPI University 2013 — 2015
Associate's Degree, Computer and Information Science, with a concentration on Network Security, 3.32 GPA
North Carolina Central University 1986 — 1989
Sharron Bramlett Sharron Bramlett's NCO Group Experience August 2012 - April 2013
Job ABC Sales Associate at State of Alabama
Industry Government Administration
Experience
State of Alabama April 2013 - Present
NCO Group August 2012 - April 2013
Skills
I am a highly..., with over 10 years of..., serve customers..., activities across all..., including but not..., secretaries and known..., Human Resources, Management
Education
Colorado Technical University 2012 — 2014
BS, Business Administration/ Human Resource Management
Southwest Tennessee Community College 2005 — 2009
Associate of Science (A.S.), Business Administration
State of Alabama April 2013 - Present
NCO Group August 2012 - April 2013
Skills
I am a highly..., with over 10 years of..., serve customers..., activities across all..., including but not..., secretaries and known..., Human Resources, Management
Education
Colorado Technical University 2012 — 2014
BS, Business Administration/ Human Resource Management
Southwest Tennessee Community College 2005 — 2009
Associate of Science (A.S.), Business Administration
Shawn Hartman's NCO Group Experience January 2013 - June 2014
Job Financial Aid Coordinator at ITT Technical Institute
Industry Financial Services
Experience
ITT Technical Institute December 2014 - Present
NCO Group January 2013 - June 2014
Redline Recovery Services, LLC April 2012 - January 2013
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Leadership, Training, Customer Experience, Customer Retention, Customer Service
Education
Erie Community College 1998 — 2000
ITT Technical Institute December 2014 - Present
NCO Group January 2013 - June 2014
Redline Recovery Services, LLC April 2012 - January 2013
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Leadership, Training, Customer Experience, Customer Retention, Customer Service
Education
Erie Community College 1998 — 2000
LaVoris Hill LaVoris Hill's NCO Group Experience
Job New Employee Training Supervisor at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group
Skills
Customer Service, Management, Training, Team Management, Process Improvement, Call Centers, Team Leadership, Performance Management, Customer Satisfaction, Vendor Management, Job Coaching, Professional Mentoring, Teaching, Programming Languages, Computer Operations, Management Consulting, Business Management, Performance Metrics, Staff Supervision, Coaching, CRM, BPO, Employee Engagement, Talent Acquisition, Workforce Management
Education
Christopher Newport University
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
Thomas Nelson Community College
Associate of Arts and Sciences (A.A.S.), Management
NCO Group
Skills
Customer Service, Management, Training, Team Management, Process Improvement, Call Centers, Team Leadership, Performance Management, Customer Satisfaction, Vendor Management, Job Coaching, Professional Mentoring, Teaching, Programming Languages, Computer Operations, Management Consulting, Business Management, Performance Metrics, Staff Supervision, Coaching, CRM, BPO, Employee Engagement, Talent Acquisition, Workforce Management
Education
Christopher Newport University
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
Thomas Nelson Community College
Associate of Arts and Sciences (A.A.S.), Management
John McCarter John McCarter's NCO Group Experience October 2011 - May 2012
Job Management Assistant at City of Pearland, Texas
Industry Government Administration
Experience
City of Pearland, Texas November 2014 - Present
Emerging Local Government Leaders November 2013 - Present
City of Sugar Land May 2014 - November 2014
State of Michigan June 2013 - May 2014
City of Novi, Michigan January 2013 - May 2014
City of Royal Oak MI August 2012 - December 2012
City of Lapeer, MI May 2008 - August 2012
NCO Group October 2011 - May 2012
City of Saginaw May 2010 - August 2010
Skills
Government, Local Government, Public Policy, Program Development, Government..., Leadership, Public Speaking, Management, Strategic Planning, Public Administration, Economic Development, Community Development, Policy, Community Outreach, Research, Customer Service
Education
Oakland University 2012 — 2014
Master of Public Administration (MPA), Local Government Management
Central Michigan University 2008 — 2011
Bachelor of Science (B.S.), Public Administration
Eastern Michigan University 2007 — 2008
Lapeer East High School 2003 — 2007
High School Diploma
City of Pearland, Texas November 2014 - Present
Emerging Local Government Leaders November 2013 - Present
City of Sugar Land May 2014 - November 2014
State of Michigan June 2013 - May 2014
City of Novi, Michigan January 2013 - May 2014
City of Royal Oak MI August 2012 - December 2012
City of Lapeer, MI May 2008 - August 2012
NCO Group October 2011 - May 2012
City of Saginaw May 2010 - August 2010
Skills
Government, Local Government, Public Policy, Program Development, Government..., Leadership, Public Speaking, Management, Strategic Planning, Public Administration, Economic Development, Community Development, Policy, Community Outreach, Research, Customer Service
Education
Oakland University 2012 — 2014
Master of Public Administration (MPA), Local Government Management
Central Michigan University 2008 — 2011
Bachelor of Science (B.S.), Public Administration
Eastern Michigan University 2007 — 2008
Lapeer East High School 2003 — 2007
High School Diploma
Julie Haluska, CAHIMS's NCO Group Experience January 2004 - September 2006
Job Health Care Sales
Industry Hospital & Health Care
Experience
Emdeon September 2014 - Present
HFMA San Diego Imperial Chapter January 2010 - Present
HFMA SoCal San Diego 2010 - Present
MModal April 2013 - February 2014
Novation June 2012 - March 2013
MedAssets April 2011 - December 2011
TRANSENGEN December 2009 - February 2011
SearchAmerica, A part of Experian October 2006 - June 2009
NCO Group January 2004 - September 2006
HFN INC 1999 - 2004
Skills
BPO, Public Speaking, Claims Management, Materials Management, Healthcare, Revenue Cycle, Management, Healthcare Information..., Hospitals, Revenue Cycle Management, Executive Management, EMR, Medicaid, Leadership, Process Improvement, Contract Negotiation, Healthcare Management, Healthcare Industry, Managed Care, Physician Relations, Medicare, Business Development, Epic Systems, Start-ups, Practice Management, Performance Improvement, Informatics, Sales, Physicians, Strategy, HIPAA, Healthcare Consulting, Training, CRM, EHR, Program Management, Consulting, SaaS, Selling, Recruiting, Health Information..., Solution Selling, Sales Operations, Health Information..., Marketing, Salesforce.com, Strategic Partnerships, Strategic Planning, Medical Coding, Vendor Management
Education
Drake University 1987 — 1988
Drake University 1980 — 1984
BA
Emdeon September 2014 - Present
HFMA San Diego Imperial Chapter January 2010 - Present
HFMA SoCal San Diego 2010 - Present
MModal April 2013 - February 2014
Novation June 2012 - March 2013
MedAssets April 2011 - December 2011
TRANSENGEN December 2009 - February 2011
SearchAmerica, A part of Experian October 2006 - June 2009
NCO Group January 2004 - September 2006
HFN INC 1999 - 2004
Skills
BPO, Public Speaking, Claims Management, Materials Management, Healthcare, Revenue Cycle, Management, Healthcare Information..., Hospitals, Revenue Cycle Management, Executive Management, EMR, Medicaid, Leadership, Process Improvement, Contract Negotiation, Healthcare Management, Healthcare Industry, Managed Care, Physician Relations, Medicare, Business Development, Epic Systems, Start-ups, Practice Management, Performance Improvement, Informatics, Sales, Physicians, Strategy, HIPAA, Healthcare Consulting, Training, CRM, EHR, Program Management, Consulting, SaaS, Selling, Recruiting, Health Information..., Solution Selling, Sales Operations, Health Information..., Marketing, Salesforce.com, Strategic Partnerships, Strategic Planning, Medical Coding, Vendor Management
Education
Drake University 1987 — 1988
Drake University 1980 — 1984
BA
Val Kasperek Val Kasperek's NCO Group Experience February 2007 - December 2007
Job A Proactive Human Resource Manager that can help your organization grow
Industry Human Resources
Experience
The Andridge Group Consultants July 2013 - Present
Parker Drilling October 2011 - February 2013
Val Kasperek Consulting August 2010 - October 2011
Mercer October 2009 - January 2010
New Era Life Insurance - Houston January 2008 - December 2008
NCO Group February 2007 - December 2007
ARGroup, Inc. July 2002 - February 2007
Asurion - Houston January 1998 - January 2002
Skills
Employee Relations, Performance Management, Policy, HR Transformation, Building Strong Teams, Benefits, Compensation, Onboarding, Performance Appraisal, Hiring, Job Descriptions, Labor Relations, Succession Planning, Talent Management, Talent Acquisition, Employee Engagement, HRIS, HR Policies, Workforce Planning, Benefits Administration, HR Strategy, Payroll, Applicant Tracking..., Leadership Development, Union Avoidance, EEO, Legal Compliance, Employee/Labor Relations, Employee Benefits, Employment Law, Orientation, Conflict Resolution, Recruitment/Retention, Union, Deferred Compensation, Recruiting, New Hire Orientations, Personnel Management, Industrial Relations, High Performance Teams, Organizational..., Human Resources, Team Building, Employee Training, Interviews, Compensation & Benefit, Management, FMLA, PeopleSoft, College Recruiting
Education
Almeda University 2003 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General - E.L.
Erie Community College 1974 — 1976
Associate, Business Management
The Andridge Group Consultants July 2013 - Present
Parker Drilling October 2011 - February 2013
Val Kasperek Consulting August 2010 - October 2011
Mercer October 2009 - January 2010
New Era Life Insurance - Houston January 2008 - December 2008
NCO Group February 2007 - December 2007
ARGroup, Inc. July 2002 - February 2007
Asurion - Houston January 1998 - January 2002
Skills
Employee Relations, Performance Management, Policy, HR Transformation, Building Strong Teams, Benefits, Compensation, Onboarding, Performance Appraisal, Hiring, Job Descriptions, Labor Relations, Succession Planning, Talent Management, Talent Acquisition, Employee Engagement, HRIS, HR Policies, Workforce Planning, Benefits Administration, HR Strategy, Payroll, Applicant Tracking..., Leadership Development, Union Avoidance, EEO, Legal Compliance, Employee/Labor Relations, Employee Benefits, Employment Law, Orientation, Conflict Resolution, Recruitment/Retention, Union, Deferred Compensation, Recruiting, New Hire Orientations, Personnel Management, Industrial Relations, High Performance Teams, Organizational..., Human Resources, Team Building, Employee Training, Interviews, Compensation & Benefit, Management, FMLA, PeopleSoft, College Recruiting
Education
Almeda University 2003 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General - E.L.
Erie Community College 1974 — 1976
Associate, Business Management
Steve Medeiros's NCO Group Experience June 2005 - January 2007
Job Online Customer Acquisition Manager at Bio Spectra
Industry Internet
Experience
Bio Spectra September 2014 - Present
W.illi.am Corporate Digital Marketing Consulting Firm October 2012 - October 2014
W.illi.am/ Corporate Digital Marketing Consulting Firm October 2012 - October 2014
NVI Corporate Digital Marketing Agency - Montreal,QC March 2012 - September 2012
Manwin Canada - Montreal, QC September 2011 - January 2012
Manwin Canada - Montreal,QC June 2010 - September 2011
Manwin Canada - Montreal, QC April 2009 - June 2010
Montreal VIP March 2007 - June 2010
NCO Group June 2005 - January 2007
Skills
Culinary, Analysis, Microsoft Office, Internet Research, SEO, Link Building, HTML, SEO MOZ, Competitive Analysis, Google Analytics, Online Marketing, Social Media Marketing, Web Analytics, Google Adwords, Facebook, Excel, Research, Lead Generation, Microsoft Excel, Online Research, Facebook Advertising, WordPress, CMS, E-commerce, Social Networking, Advertising, Product Marketing, Marketing, Analytics, Website Development, Conversion Optimization, Web Marketing, Culinary Skills, Digital Marketing, PPC, SEM, Affiliate Marketing, Keyword Research
Education
Concordia University 2003 — 2007
B.Comm Marketing
St. Mary Catholic Secondary High School
Bio Spectra September 2014 - Present
W.illi.am Corporate Digital Marketing Consulting Firm October 2012 - October 2014
W.illi.am/ Corporate Digital Marketing Consulting Firm October 2012 - October 2014
NVI Corporate Digital Marketing Agency - Montreal,QC March 2012 - September 2012
Manwin Canada - Montreal, QC September 2011 - January 2012
Manwin Canada - Montreal,QC June 2010 - September 2011
Manwin Canada - Montreal, QC April 2009 - June 2010
Montreal VIP March 2007 - June 2010
NCO Group June 2005 - January 2007
Skills
Culinary, Analysis, Microsoft Office, Internet Research, SEO, Link Building, HTML, SEO MOZ, Competitive Analysis, Google Analytics, Online Marketing, Social Media Marketing, Web Analytics, Google Adwords, Facebook, Excel, Research, Lead Generation, Microsoft Excel, Online Research, Facebook Advertising, WordPress, CMS, E-commerce, Social Networking, Advertising, Product Marketing, Marketing, Analytics, Website Development, Conversion Optimization, Web Marketing, Culinary Skills, Digital Marketing, PPC, SEM, Affiliate Marketing, Keyword Research
Education
Concordia University 2003 — 2007
B.Comm Marketing
St. Mary Catholic Secondary High School
Mario D'Otolo Mario D'Otolo's NCO Group Experience 2010 - 2012
Job Director Business Development Center at Silver Star MercedesBenz Montreal
Industry Automotive
Experience
Silver Star Mercedes-Benz Montreal December 2013 - Present
Silver Star Mercedes-Benz Montreal 2012 - Present
Dollard Soccer Club January 2014 - Present
Kirkland United Soccer Club January 2010 - January 2014
NCO Group 2010 - 2012
NCO Group 2009 - 2010
NCO Group 2007 - 2009
RBC 2002 - 2004
Skills
Management, Team Leadership, Call Centers, Coaching, Team Management, Strategy, Call Center, Avaya, Marketing, Recruiting, Hiring, Collections, Predictive Dialers, Political Science, Soccer, Athlete, Sports Management, Soccer Coaching
Education
Concordia University 2004 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Dawson College 2000 — 2003
DEC, Social Sciences
Selwyn House School 1995 — 2000
High School
Canadian Coaching Association of Canada 2010 — 2012
DEP (diplôme entraîneur provincial), Coaching (Specialization in Soccer)
Silver Star Mercedes-Benz Montreal December 2013 - Present
Silver Star Mercedes-Benz Montreal 2012 - Present
Dollard Soccer Club January 2014 - Present
Kirkland United Soccer Club January 2010 - January 2014
NCO Group 2010 - 2012
NCO Group 2009 - 2010
NCO Group 2007 - 2009
RBC 2002 - 2004
Skills
Management, Team Leadership, Call Centers, Coaching, Team Management, Strategy, Call Center, Avaya, Marketing, Recruiting, Hiring, Collections, Predictive Dialers, Political Science, Soccer, Athlete, Sports Management, Soccer Coaching
Education
Concordia University 2004 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Dawson College 2000 — 2003
DEC, Social Sciences
Selwyn House School 1995 — 2000
High School
Canadian Coaching Association of Canada 2010 — 2012
DEP (diplôme entraîneur provincial), Coaching (Specialization in Soccer)
Nakida Gathers Nakida Gathers's NCO Group Experience January 2009 - May 2011
Job Front Desk Receptionist at Suburban Extended Stay Hotel
Industry Hospital & Health Care
Experience
Suburban Extended Stay Hotel September 2014 - Present
PEC360 January 2014 - January 2015
Palmetto Pediatrics August 2013 - September 2013
NCO Group January 2009 - May 2011
Redcats March 2006 - October 2008
Skills
Call Centers, Medical Terminology, Windows 7, Teamwork, Healthcare, Leadership, Windows XP, Critical Thinking, PowerPoint, Customer Experience, Customer Service, Data Entry, Telephone Skills, Fax, Filing, Customer Satisfaction, Microsoft Office, Phone Etiquette, Microsoft Excel, Microsoft Word, Time Management, Quality Assurance, People Skills, Accounts Payable, QuickBooks, Bookkeeping, Invoicing, Payroll
Education
ECPI University 2014 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management
ECPI University 2011 — 2013
A.A.S, Medical/Clinical Assistant
Suburban Extended Stay Hotel September 2014 - Present
PEC360 January 2014 - January 2015
Palmetto Pediatrics August 2013 - September 2013
NCO Group January 2009 - May 2011
Redcats March 2006 - October 2008
Skills
Call Centers, Medical Terminology, Windows 7, Teamwork, Healthcare, Leadership, Windows XP, Critical Thinking, PowerPoint, Customer Experience, Customer Service, Data Entry, Telephone Skills, Fax, Filing, Customer Satisfaction, Microsoft Office, Phone Etiquette, Microsoft Excel, Microsoft Word, Time Management, Quality Assurance, People Skills, Accounts Payable, QuickBooks, Bookkeeping, Invoicing, Payroll
Education
ECPI University 2014 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management
ECPI University 2011 — 2013
A.A.S, Medical/Clinical Assistant
Juan Antonio Diaz Juan Antonio Diaz's NCO Group Experience February 2010 - August 2012
Job Sales Executive
Industry Utilities
Experience
Sunnova Energy Corporation June 2015 - Present
Independent Consultant June 2013 - Present
Wireless Idea September 2012 - June 2013
NCO Group February 2010 - August 2012
Centennial Business Solutions now AT&T Puerto Rico June 1999 - August 2009
Telefónica 1995 - 1999
Skills
Vendor Management, Telemarketing, Customer Satisfaction, Solution Selling, Direct Sales, Start-ups, Sales, Customer Retention, Contact Centers, Outsourcing, Cloud Computing, Call Center Development, Mobile Devices, CRM, Business Strategy, Entrepreneurship, Marketing Strategy, Management, Sales Operations, Business Planning, Telephony, Cross-functional Team..., Product Management, Strategy, Wireless, Leadership, P&L Management, Marketing, Mergers & Acquisitions, Strategic Partnerships, Product Marketing, Salesforce.com, Sales Process, Competitive Analysis, Lead Generation, Selling, Channel Partners, B2B, Program Management, E-commerce, Forecasting, Budgets, Telecommunications, Strategic Planning, Business Development, VoIP, Team Leadership, New Business Development
Education
Interamerican University 1985 — 1991
BS, Aeronautical Science
Embry-Riddle Aeronautical University 1984 — 1985
Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General
Sunnova Energy Corporation June 2015 - Present
Independent Consultant June 2013 - Present
Wireless Idea September 2012 - June 2013
NCO Group February 2010 - August 2012
Centennial Business Solutions now AT&T Puerto Rico June 1999 - August 2009
Telefónica 1995 - 1999
Skills
Vendor Management, Telemarketing, Customer Satisfaction, Solution Selling, Direct Sales, Start-ups, Sales, Customer Retention, Contact Centers, Outsourcing, Cloud Computing, Call Center Development, Mobile Devices, CRM, Business Strategy, Entrepreneurship, Marketing Strategy, Management, Sales Operations, Business Planning, Telephony, Cross-functional Team..., Product Management, Strategy, Wireless, Leadership, P&L Management, Marketing, Mergers & Acquisitions, Strategic Partnerships, Product Marketing, Salesforce.com, Sales Process, Competitive Analysis, Lead Generation, Selling, Channel Partners, B2B, Program Management, E-commerce, Forecasting, Budgets, Telecommunications, Strategic Planning, Business Development, VoIP, Team Leadership, New Business Development
Education
Interamerican University 1985 — 1991
BS, Aeronautical Science
Embry-Riddle Aeronautical University 1984 — 1985
Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General
Dennis Cagampan Dennis Cagampan's NCO Group Experience December 2007 - December 2007
Job Network Engineer at DataDirect Networks
Industry Information Technology and Services
Experience
DataDirect Networks March 2012 - Present
Hewlett-Packard Enterprise Services January 2010 - December 2011
Amkor Technology June 2009 - September 2009
NCO Group December 2007 - December 2007
Skills
LAN/WAN, Network Security, IT Service Management, Juniper, Network Management..., Cisco, IPv6, MPLS, Data Center Architecture, Access Control, HP, Ceph, OpenContrail, OpenStack
Education
De La Salle University 2005 — 2009
Computer Science, Network Engineering
DataDirect Networks March 2012 - Present
Hewlett-Packard Enterprise Services January 2010 - December 2011
Amkor Technology June 2009 - September 2009
NCO Group December 2007 - December 2007
Skills
LAN/WAN, Network Security, IT Service Management, Juniper, Network Management..., Cisco, IPv6, MPLS, Data Center Architecture, Access Control, HP, Ceph, OpenContrail, OpenStack
Education
De La Salle University 2005 — 2009
Computer Science, Network Engineering
Amanda Grafton Amanda Grafton's NCO Group Experience November 2008 - Present
Job Workforce Scheduler at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group November 2008 - Present
NCO Group April 2008 - November 2008
TeleTech March 2007 - March 2008
Michael's Sandwich Shop September 1998 - February 2007
Education
Academy Park High School
Delaware County Community College
Criminal Justice
NCO Group November 2008 - Present
NCO Group April 2008 - November 2008
TeleTech March 2007 - March 2008
Michael's Sandwich Shop September 1998 - February 2007
Education
Academy Park High School
Delaware County Community College
Criminal Justice
Hilka Schweppe's NCO Group Experience MSN TV SupervisorNCO2003 - Present
Job Supervisor at NCO Group
Industry Consumer Services
Experience
NCO Group MSN TV SupervisorNCO2003 - Present
Education
Douglas College 2002 — 2007
NCO Group MSN TV SupervisorNCO2003 - Present
Education
Douglas College 2002 — 2007
Herman Peter Lorenzana's NCO Group Experience November 2007 - April 2008
Job Technical Support Representative at Shaw Communications
Industry Information Technology and Services
Experience
Shaw Communications April 2008 - Present
NCO Group November 2007 - April 2008
Education
De La Salle University 1994 — 1999
Shaw Communications April 2008 - Present
NCO Group November 2007 - April 2008
Education
De La Salle University 1994 — 1999
Naser Hamed's NCO Group Experience 1997 - 2008
Job Computer Networking Professional
Industry Computer Networking
Experience
Working World October 2009 - Present
BestBuy 2005 - 2008
NCO Group 1997 - 2008
Skills
Call Center, Networking, Avaya, Vendor Management, Troubleshooting, VoIP, Cisco Technologies, VMware, Active Directory, Servers, Outsourcing, Service Delivery
Education
CDI Collage 1998 — 1999
Network Specialest Diploma
Mehran University of Engineering and Technology Jamshoro 1983 — 1988
B. Engineer, Civil Enginnering
University of Sindh 1986 — 1987
Diploma, Business Administration
Working World October 2009 - Present
BestBuy 2005 - 2008
NCO Group 1997 - 2008
Skills
Call Center, Networking, Avaya, Vendor Management, Troubleshooting, VoIP, Cisco Technologies, VMware, Active Directory, Servers, Outsourcing, Service Delivery
Education
CDI Collage 1998 — 1999
Network Specialest Diploma
Mehran University of Engineering and Technology Jamshoro 1983 — 1988
B. Engineer, Civil Enginnering
University of Sindh 1986 — 1987
Diploma, Business Administration
Kanika Tayal's NCO Group Experience 2003 - 2004
Job Solutions Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Terri Spivey's NCO Group Experience DesignerNCO2008 - Present
Job IT Client Manager at NCO Group
Industry Financial Services
Experience
NCO Group DesignerNCO2008 - Present
OSI Inc. May 1988 - February 2008
Skills
Customer Service, Call Centers, Process Improvement, Call Center, Vendor Management, Team Building, Project Management, IT Solutions, Operations Management, Management, Customer Satisfaction, Business Analysis, Quality Assurance
Education
Cardinal Stritch University 1998 — 2006
NCO Group DesignerNCO2008 - Present
OSI Inc. May 1988 - February 2008
Skills
Customer Service, Call Centers, Process Improvement, Call Center, Vendor Management, Team Building, Project Management, IT Solutions, Operations Management, Management, Customer Satisfaction, Business Analysis, Quality Assurance
Education
Cardinal Stritch University 1998 — 2006
Jason Rasa's NCO Group Experience November 2000 - January 2009
Job Cash Application Coordinator
Industry Accounting
Experience
Baker Tilly Search & Staffing August 2012 - September 2012
Baker Tilly Search & Staffing May 2012 - July 2012
Experis Finance June 2009 - April 2012
NCO Group November 2000 - January 2009
Outsourcing Solutions, Inc. November 1995 - November 2000
Skills
Account Reconciliation, Training, Leadership, Performance Management, Finance, Time Management, Customer Service, Investments, Financial Reporting, Accounting, Accounts Receivable, Financial Analysis, Forecasting, Process Improvement, General Ledger
Education
Cardinal Stritch University 1997 — 2001
Bachelors of Science, Business Administration
Baker Tilly Search & Staffing August 2012 - September 2012
Baker Tilly Search & Staffing May 2012 - July 2012
Experis Finance June 2009 - April 2012
NCO Group November 2000 - January 2009
Outsourcing Solutions, Inc. November 1995 - November 2000
Skills
Account Reconciliation, Training, Leadership, Performance Management, Finance, Time Management, Customer Service, Investments, Financial Reporting, Accounting, Accounts Receivable, Financial Analysis, Forecasting, Process Improvement, General Ledger
Education
Cardinal Stritch University 1997 — 2001
Bachelors of Science, Business Administration
duane wharton's NCO Group Experience July 2007 - Present
Job Senior Product Specialist at NCO Group
Industry Computer & Network Security
Experience
NCO Group July 2007 - Present
general mills 1985 - 2007
general mills 1985 - 2007
Education
Concordia University-St. Paul 2001 — 2005
BS, Information Technology Management
NCO Group July 2007 - Present
general mills 1985 - 2007
general mills 1985 - 2007
Education
Concordia University-St. Paul 2001 — 2005
BS, Information Technology Management
Michael Atwood's NCO Group Experience August 2011 - January 2012
Job Software Architect at BiblioLabs
Industry Information Technology and Services
Experience
BiblioLabs®, Makers of BiblioBoard® October 2013 - Present
BiblioLabs January 2012 - October 2013
NCO Group August 2011 - January 2012
NCO Group October 2005 - August 2011
Modulant September 2004 - October 2005
Skills
T-SQL, SQL Server, SSIS, .NET, JavaScript, Java, SQL, Software Development, Visual Studio, Microsoft SQL Server, Android Development, Objective-C, iPhone development, Databases, Git, JIRA, Avaya, Aspect, Data Warehousing, C#, HTML/XML, jQuery, Ruby, Ruby on Rails, Web Services, ASP.NET, Design Patterns, OOP, IIS, Subversion, iOS development, iOS Development, Linux, Agile Methodologies
Education
College of Charleston 2006 — 2008
MS, Computer Science and Information Sciences
College of Charleston 1995 — 1999
BS, Computer Information Systems
BiblioLabs®, Makers of BiblioBoard® October 2013 - Present
BiblioLabs January 2012 - October 2013
NCO Group August 2011 - January 2012
NCO Group October 2005 - August 2011
Modulant September 2004 - October 2005
Skills
T-SQL, SQL Server, SSIS, .NET, JavaScript, Java, SQL, Software Development, Visual Studio, Microsoft SQL Server, Android Development, Objective-C, iPhone development, Databases, Git, JIRA, Avaya, Aspect, Data Warehousing, C#, HTML/XML, jQuery, Ruby, Ruby on Rails, Web Services, ASP.NET, Design Patterns, OOP, IIS, Subversion, iOS development, iOS Development, Linux, Agile Methodologies
Education
College of Charleston 2006 — 2008
MS, Computer Science and Information Sciences
College of Charleston 1995 — 1999
BS, Computer Information Systems
Kendra Barkley's NCO Group Experience August 2009 - July 2010
Job Assistant Community Manager at Greystar
Industry Real Estate
Experience
Greystar July 2013 - Present
Apartment Dynamics May 2012 - July 2013
Apartment Dynamics February 2011 - May 2012
NCO Group August 2009 - July 2010
Elon University School of Education September 2008 - May 2009
Woodlawn Middle School January 2008 - February 2008
Elon University February 2006 - May 2007
Skills
Leadership, Teamwork, Advertising, Marketing, Communication Skills..., Multicultural Awareness, Problem Solving, Event Planning, Organizing, Resident Retention, Leasing, Yardi, Apartments, Delinquency Management, Administration, Microsoft Excel, Negotiation, Outlook, Customer Service, Leases
Education
Capella University 2013 — 2016
Master of Science (MS), Human Services
Elon University 2005 — 2009
Bachelor of Arts, Human Services; Spanish
Greystar July 2013 - Present
Apartment Dynamics May 2012 - July 2013
Apartment Dynamics February 2011 - May 2012
NCO Group August 2009 - July 2010
Elon University School of Education September 2008 - May 2009
Woodlawn Middle School January 2008 - February 2008
Elon University February 2006 - May 2007
Skills
Leadership, Teamwork, Advertising, Marketing, Communication Skills..., Multicultural Awareness, Problem Solving, Event Planning, Organizing, Resident Retention, Leasing, Yardi, Apartments, Delinquency Management, Administration, Microsoft Excel, Negotiation, Outlook, Customer Service, Leases
Education
Capella University 2013 — 2016
Master of Science (MS), Human Services
Elon University 2005 — 2009
Bachelor of Arts, Human Services; Spanish
Pratish Tish Pandit's NCO Group Experience September 2010 - Present
Job Senior Software Engineer at NCO Group
Industry Computer Software
Experience
NCO Group September 2010 - Present
Rocket Software 2009 - 2010
Skills
Web Services, JavaScript, Software Development, XML, HTML, SQL, Databases, Unix, Database Design
Education
De Montfort University 1987 — 1991
BSc (Hons) Computer Science
NCO Group September 2010 - Present
Rocket Software 2009 - 2010
Skills
Web Services, JavaScript, Software Development, XML, HTML, SQL, Databases, Unix, Database Design
Education
De Montfort University 1987 — 1991
BSc (Hons) Computer Science
Russell Rhodes's NCO Group Experience July 2012 - August 2013
Job Fiction Writer
Industry Writing and Editing
Experience
Adecco Staffing, USA September 2013 - Present
NCO Group July 2012 - August 2013
NCO Group October 2010 - July 2012
Akage Virtual Services, LLC October 2008 - October 2010
Valero October 2007 - August 2008
Valero January 2002 - October 2007
All.com August 2000 - February 2001
Expertcity.com January 2000 - August 2000
Skills
Computer Building, Technical Support, Fiction Writing, Training, Computer Hardware, Cloud Computing, Customer Service, Troubleshooting, Networking, Customer Satisfaction, Hardware, TCP/IP, Time Management
Education
Phoenix University Online 2000 — 2001
Computer Networks
Colorado Technical University 1999 — 1999
Computer Networks
Chandler-Gilbert Community College 1997 — 1997
Information Systems
Pikes Peak Community College 1994 — 1995
General
Rampart High School 1990 — 1994
General, General
Adecco Staffing, USA September 2013 - Present
NCO Group July 2012 - August 2013
NCO Group October 2010 - July 2012
Akage Virtual Services, LLC October 2008 - October 2010
Valero October 2007 - August 2008
Valero January 2002 - October 2007
All.com August 2000 - February 2001
Expertcity.com January 2000 - August 2000
Skills
Computer Building, Technical Support, Fiction Writing, Training, Computer Hardware, Cloud Computing, Customer Service, Troubleshooting, Networking, Customer Satisfaction, Hardware, TCP/IP, Time Management
Education
Phoenix University Online 2000 — 2001
Computer Networks
Colorado Technical University 1999 — 1999
Computer Networks
Chandler-Gilbert Community College 1997 — 1997
Information Systems
Pikes Peak Community College 1994 — 1995
General
Rampart High School 1990 — 1994
General, General
Abid Anjum Shah's NCO Group Experience July 2005 - June 2007
Job IT Business Analyst at Canadian Safe Step Walkin Tub Co.
Industry Information Technology and Services
Experience
Broadside Media Group August 2015 - Present
Canadian Safe Step Walk-in Tub Co. January 2015 - Present
Altered Perspectives Consulting November 2012 - Present
Imogo Mobile Technologies Corporation June 2010 - November 2012
eBay June 2006 - July 2009
NCO Group July 2005 - June 2007
NorthVoice Communications February 2002 - April 2004
Chancery Software November 2001 - February 2002
Skills
Sales Presentations, People Management, Business Networking, Leadership, Project Management, Business Analysis, Cloud Computing, Business Process..., Resource Management, Networking, vSphere, Active Directory..., Microsoft Exchange, System Migration, Data Migration, Information Technology, Technology Needs..., Technology Management, Management, Data Center, Servers, VoIP, Start-ups, Enterprise Software, Strategy, Strategic Partnerships, Program Management, Active Directory, Integration, Process Improvement, Account Management, Training, SaaS, New Business Development, Product Management
Education
Capilano University 1998 — 2004
BBA, Marketing/Management
Broadside Media Group August 2015 - Present
Canadian Safe Step Walk-in Tub Co. January 2015 - Present
Altered Perspectives Consulting November 2012 - Present
Imogo Mobile Technologies Corporation June 2010 - November 2012
eBay June 2006 - July 2009
NCO Group July 2005 - June 2007
NorthVoice Communications February 2002 - April 2004
Chancery Software November 2001 - February 2002
Skills
Sales Presentations, People Management, Business Networking, Leadership, Project Management, Business Analysis, Cloud Computing, Business Process..., Resource Management, Networking, vSphere, Active Directory..., Microsoft Exchange, System Migration, Data Migration, Information Technology, Technology Needs..., Technology Management, Management, Data Center, Servers, VoIP, Start-ups, Enterprise Software, Strategy, Strategic Partnerships, Program Management, Active Directory, Integration, Process Improvement, Account Management, Training, SaaS, New Business Development, Product Management
Education
Capilano University 1998 — 2004
BBA, Marketing/Management
Rosalind Wooten-Crowell's NCO Group Experience July 2005 - June 2014
Job Account Representative at NCO Group
Industry Utilities
Experience
NCO Group July 2005 - June 2014
Duquesne Light Company December 1988 - July 2000
Skills
Public Speaking, Strategic Planning, Project Management, Marketing, Customer Service, Public Relations, Sales, Customer Satisfaction, Team Building, Training, Call Center, Account Management, Process Improvement, Microsoft Office, Sales Management, Leadership
Education
Carlow University
Master's degree, Management & Technology
University of Pittsburgh
Bachelor's of Science, Elementary Education and Teaching
NCO Group July 2005 - June 2014
Duquesne Light Company December 1988 - July 2000
Skills
Public Speaking, Strategic Planning, Project Management, Marketing, Customer Service, Public Relations, Sales, Customer Satisfaction, Team Building, Training, Call Center, Account Management, Process Improvement, Microsoft Office, Sales Management, Leadership
Education
Carlow University
Master's degree, Management & Technology
University of Pittsburgh
Bachelor's of Science, Elementary Education and Teaching
Gerald Hester's NCO Group Experience March 2007 - September 2008
Job .
Industry Financial Services
Experience
Green T Lawn Care July 2012 - July 2014
Rac Acceptance February 2010 - July 2012
Domino's Pizza October 2008 - February 2010
NCO Group March 2007 - September 2008
Mortgage Express April 2002 - February 2006
Oak Funding February 2000 - April 2002
Household Finance January 1994 - January 1999
Enterprise Recovery Systems January 1990 - January 1994
Skills
Team Building, Mortgage Lending, Loans, Start-ups, Sales, Credit, New Business Development, Call Center, CRM, Management Consulting, Finance, Customer Service, Leadership, Management
Education
Elmhurst College 1985 — 1987
B. S., Business Management
Triton College 1982 — 1984
A. A., Accounting and Business/Management
Oak Park River Forest 1977 — 1981
High School graduated 1981, General Studies
Green T Lawn Care July 2012 - July 2014
Rac Acceptance February 2010 - July 2012
Domino's Pizza October 2008 - February 2010
NCO Group March 2007 - September 2008
Mortgage Express April 2002 - February 2006
Oak Funding February 2000 - April 2002
Household Finance January 1994 - January 1999
Enterprise Recovery Systems January 1990 - January 1994
Skills
Team Building, Mortgage Lending, Loans, Start-ups, Sales, Credit, New Business Development, Call Center, CRM, Management Consulting, Finance, Customer Service, Leadership, Management
Education
Elmhurst College 1985 — 1987
B. S., Business Management
Triton College 1982 — 1984
A. A., Accounting and Business/Management
Oak Park River Forest 1977 — 1981
High School graduated 1981, General Studies
Stacy Tafeen's NCO Group Experience June 2006 - May 2011
Job Health Care Aide
Industry Primary/Secondary Education
Experience
Avon January 2008 - Present
Independent Caregiver August 1994 - Present
Interim HealthCare December 2011 - May 2013
Brass Ring Learning Center June 2011 - February 2012
NCO Group June 2006 - May 2011
Skills
Data Entry, Customer Service, Microsoft Office, Team Building, Social Networking, Healthcare, Microsoft Excel, Sales, Team Leadership, Public Speaking, Editing, PowerPoint, Outlook, Facebook, Cpr Certified, Teaching
Education
Community College of Allegheny County 2002 — 2004
Social Work, Social Work
Carlow College 2000 — 2002
Social Work
Upper St Clair HS 1996 — 2000
Central 1994 — 1996
Avon January 2008 - Present
Independent Caregiver August 1994 - Present
Interim HealthCare December 2011 - May 2013
Brass Ring Learning Center June 2011 - February 2012
NCO Group June 2006 - May 2011
Skills
Data Entry, Customer Service, Microsoft Office, Team Building, Social Networking, Healthcare, Microsoft Excel, Sales, Team Leadership, Public Speaking, Editing, PowerPoint, Outlook, Facebook, Cpr Certified, Teaching
Education
Community College of Allegheny County 2002 — 2004
Social Work, Social Work
Carlow College 2000 — 2002
Social Work
Upper St Clair HS 1996 — 2000
Central 1994 — 1996
margaret beresford's NCO Group Experience June 2000 - September 2005
Job second language teacher at Semi Retired
Industry Consumer Goods
Experience
various clients and language schools January 1998 - Present
Employment & Immigration January 1993 - Present
Semi Retired October 1998 - January 2010
NCO FINANCIAL SERVICES INC July 2002 - October 2007
NCO Group June 2000 - September 2005
NCO January 1995 - January 1996
Concordia University January 1993 - January 1994
Tower Mortgage Ltd August 1990 - March 1992
Bank of Nova Scotia September 1989 - June 1991
Edmonton, Alberta March 1978 - January 1980
Education
Concordia University 1987 — 1997
Masters, Sociology and Political Science
Concordia University
MASTERS OF ARTS, SOCIOLOGY
Concordia University
BACCALAUREATE OF ARTS, SOCIOLOGY
various clients and language schools January 1998 - Present
Employment & Immigration January 1993 - Present
Semi Retired October 1998 - January 2010
NCO FINANCIAL SERVICES INC July 2002 - October 2007
NCO Group June 2000 - September 2005
NCO January 1995 - January 1996
Concordia University January 1993 - January 1994
Tower Mortgage Ltd August 1990 - March 1992
Bank of Nova Scotia September 1989 - June 1991
Edmonton, Alberta March 1978 - January 1980
Education
Concordia University 1987 — 1997
Masters, Sociology and Political Science
Concordia University
MASTERS OF ARTS, SOCIOLOGY
Concordia University
BACCALAUREATE OF ARTS, SOCIOLOGY
Marquita Streety's NCO Group Experience October 2007 - September 2014
Job Customer Service Representative at ebay Enterprise
Industry Consumer Services
Experience
eBay Enterprise October 2014 - Present
NCO Group October 2007 - September 2014
Skills
Call Centers, Contact Centers, Social Media, Customer Experience, Customer Satisfaction, Customer Service
Education
Cocoa High 1999 — 2003
Associate's degree, General Studies
Eastern Florida State College
Associate of Arts (AA)
eBay Enterprise October 2014 - Present
NCO Group October 2007 - September 2014
Skills
Call Centers, Contact Centers, Social Media, Customer Experience, Customer Satisfaction, Customer Service
Education
Cocoa High 1999 — 2003
Associate's degree, General Studies
Eastern Florida State College
Associate of Arts (AA)
Ivan Bastidas's NCO Group Experience November 2011 - Present
Job General Manager at NCO Financial Systems
Industry Outsourcing/Offshoring
Experience
NCO Group November 2011 - Present
NCO Group 1993 - February 2012
Outsourcing Solutions, Inc. 1999 - 2009
Pacific Health Dimensions 1991 - 1993
Skills
Vendor Management, Process Improvement, Call Centers, Team Building, Talent Acquisition, Management, Training, Strategic Planning, Revenue Cycle Management, Project Management, Operations Management, Revenue Forecasting, Healthcare Analytics, Reporting & Analysis, Workflow Management
Education
California State University-Northridge 2006 — 2008
BS, Finance
College of the Canyons 2004 — 2006
Associate of Arts, Social Science
NCO Group November 2011 - Present
NCO Group 1993 - February 2012
Outsourcing Solutions, Inc. 1999 - 2009
Pacific Health Dimensions 1991 - 1993
Skills
Vendor Management, Process Improvement, Call Centers, Team Building, Talent Acquisition, Management, Training, Strategic Planning, Revenue Cycle Management, Project Management, Operations Management, Revenue Forecasting, Healthcare Analytics, Reporting & Analysis, Workflow Management
Education
California State University-Northridge 2006 — 2008
BS, Finance
College of the Canyons 2004 — 2006
Associate of Arts, Social Science
Shalini Gandhi Sharma's NCO Group Experience 2002 - 2008
Job Payroll Administrator at Ausenco
Industry Security and Investigations
Experience
Ausenco May 2014 - Present
Retirement Concepts April 2012 - April 2014
Paladin Security Group Ltd October 2011 - February 2012
Cold Logic Corp November 2010 - October 2011
NCO Group 2002 - 2008
United Nations March 1996 - May 2000
Skills
ADP Payroll, Benefits Administration, Accounts Payable, Payroll, Employee Relations, Performance Management, Onboarding, Human Resources, Employee Benefits, Great Plains Software, New Hire Orientations, Call Centers, Employee Engagement, Operations Management, HRIS, Applicant Tracking...
Education
Vancouver Career College 2009 — 2010
Diploma, Human Resources Management
Universität Hamburg 1986 — 1989
German Language & History
Delhi University 1980 — 1983
BA, History
Ausenco May 2014 - Present
Retirement Concepts April 2012 - April 2014
Paladin Security Group Ltd October 2011 - February 2012
Cold Logic Corp November 2010 - October 2011
NCO Group 2002 - 2008
United Nations March 1996 - May 2000
Skills
ADP Payroll, Benefits Administration, Accounts Payable, Payroll, Employee Relations, Performance Management, Onboarding, Human Resources, Employee Benefits, Great Plains Software, New Hire Orientations, Call Centers, Employee Engagement, Operations Management, HRIS, Applicant Tracking...
Education
Vancouver Career College 2009 — 2010
Diploma, Human Resources Management
Universität Hamburg 1986 — 1989
German Language & History
Delhi University 1980 — 1983
BA, History
Bridget James's NCO Group Experience March 2009 - June 2009
Job Student Accounts Specialist at La Roche College
Industry Higher Education
Experience
La Roche College July 2009 - Present
NCO Group March 2009 - June 2009
Long John Silvers May 2005 - February 2008
New Brighton School District 2006 - 2008
Skills
Higher Education, Leadership Development, Microsoft Office, Training, Microsoft Word, Research, Microsoft Excel, PowerPoint, Employee Relations, Customer Service, Editing, Public Speaking, Outlook
Education
Clarion University of Pennsylvania 2002 — 2006
Bachelors, Secondary Education
La Roche College
Masters, Human Resource Management
La Roche College July 2009 - Present
NCO Group March 2009 - June 2009
Long John Silvers May 2005 - February 2008
New Brighton School District 2006 - 2008
Skills
Higher Education, Leadership Development, Microsoft Office, Training, Microsoft Word, Research, Microsoft Excel, PowerPoint, Employee Relations, Customer Service, Editing, Public Speaking, Outlook
Education
Clarion University of Pennsylvania 2002 — 2006
Bachelors, Secondary Education
La Roche College
Masters, Human Resource Management
Archana Tripathi's NCO Group Experience August 2010 - May 2011
Job Loyalty resolution specialist Bell Canada
Industry Outsourcing/Offshoring
Experience
Bell Canada May 2011 - Present
NCO Group August 2010 - May 2011
Dell August 2009 - February 2010
Integrys, Middle East March 2005 - January 2008
Dubai Media City January 2001 - January 2005
LCC InfoTech January 1998 - January 2001
Skills
Training, Management, Call Centers, Customer Satisfaction, Advertising, Marketing, Sales, Web Development, Customer Service, Event Management, Editing, Customer Experience, Databases, Personnel Management, Microsoft SQL Server, Cold Calling
Education
Delhi University 1996 — 1998
Bachelor of Arts, Political Science(Hons.)
CBSE, Loreto Convent School, New Delhi
LCC InfoTech
E, Commerce with Internet Applications
NIIT
Diploma, Network Centered computing
Sri Venkateswara College, University of Delhi
Hons; Certificate, Political Science; Information and Technology; Information Technology
Bell Canada May 2011 - Present
NCO Group August 2010 - May 2011
Dell August 2009 - February 2010
Integrys, Middle East March 2005 - January 2008
Dubai Media City January 2001 - January 2005
LCC InfoTech January 1998 - January 2001
Skills
Training, Management, Call Centers, Customer Satisfaction, Advertising, Marketing, Sales, Web Development, Customer Service, Event Management, Editing, Customer Experience, Databases, Personnel Management, Microsoft SQL Server, Cold Calling
Education
Delhi University 1996 — 1998
Bachelor of Arts, Political Science(Hons.)
CBSE, Loreto Convent School, New Delhi
LCC InfoTech
E, Commerce with Internet Applications
NIIT
Diploma, Network Centered computing
Sri Venkateswara College, University of Delhi
Hons; Certificate, Political Science; Information and Technology; Information Technology
Laura Marks's NCO Group Experience May 2008 - March 2011
Job Marketing Specialist at Fanatics, Inc.
Industry Retail
Experience
Fanatics, Inc. June 2013 - Present
Burlington Coat Factory March 2011 - June 2013
NCO Group May 2008 - March 2011
NCO Group July 2007 - May 2008
Elizabethtown College Office of Marketing and Communications January 2007 - May 2007
National MS Society - Central PA Chapter September 2006 - December 2006
Skills
Adobe Creative Suite, QuarkXPress, Microsoft Office, InDesign, PowerPoint, Copywriting, Photoshop, Editing, Public Relations, Graphic Design, Marketing Strategy, Marketing Communications, Direct Marketing, Proposal Writing, Web Content Management, Writing, Excel, Customer Relations, Online Advertising, Email Marketing, CRM, Marketing Analytics, Corporate Branding, Retail Marketing, Media Relations, Salesforce.com, Marketing, Microsoft Excel, Strategy, Management, Project Management
Education
Elizabethtown College 2003 — 2007
Bachelor of Arts, Communications - Public Relations and English- Professional Writing
Fanatics, Inc. June 2013 - Present
Burlington Coat Factory March 2011 - June 2013
NCO Group May 2008 - March 2011
NCO Group July 2007 - May 2008
Elizabethtown College Office of Marketing and Communications January 2007 - May 2007
National MS Society - Central PA Chapter September 2006 - December 2006
Skills
Adobe Creative Suite, QuarkXPress, Microsoft Office, InDesign, PowerPoint, Copywriting, Photoshop, Editing, Public Relations, Graphic Design, Marketing Strategy, Marketing Communications, Direct Marketing, Proposal Writing, Web Content Management, Writing, Excel, Customer Relations, Online Advertising, Email Marketing, CRM, Marketing Analytics, Corporate Branding, Retail Marketing, Media Relations, Salesforce.com, Marketing, Microsoft Excel, Strategy, Management, Project Management
Education
Elizabethtown College 2003 — 2007
Bachelor of Arts, Communications - Public Relations and English- Professional Writing
Joshauny Fletcher's NCO Group Experience June 2009 - February 2010
Job Professional Educator
Industry Government Administration
Experience
Huntington National Bank June 2014 - Present
Columbus Public Schools November 2008 - Present
Garden City Group February 2012 - March 2013
Nationwide Insurance February 2010 - March 2011
NCO Group June 2009 - February 2010
Central State University August 2008 - January 2009
Cuyahoga County Sanitation Engineers May 2005 - August 2005
Skills
Customer Service, Management, Teaching, Time Management, Microsoft Office, Policy, Property, Training, Leadership Development, Public Speaking
Education
Central State University 2003 — 2008
Political Science, Public Administration
Columbus State Community College
Post Bachelor, Legal Studies, General
Huntington National Bank June 2014 - Present
Columbus Public Schools November 2008 - Present
Garden City Group February 2012 - March 2013
Nationwide Insurance February 2010 - March 2011
NCO Group June 2009 - February 2010
Central State University August 2008 - January 2009
Cuyahoga County Sanitation Engineers May 2005 - August 2005
Skills
Customer Service, Management, Teaching, Time Management, Microsoft Office, Policy, Property, Training, Leadership Development, Public Speaking
Education
Central State University 2003 — 2008
Political Science, Public Administration
Columbus State Community College
Post Bachelor, Legal Studies, General
Madelyn Walkos's NCO Group Experience October 2012 - Present
Job Customer Service Representative at NCO Group
Industry Consumer Services
Experience
NCO Group October 2012 - Present
Bottom Dollar Food - Delhaize America January 2012 - Present
Bloomfield Garfield Corporation June 2011 - December 2011
Department of Veterans Affairs November 2010 - June 2011
Shop N Save June 2006 - May 2010
Skills
Administrative Support, Computer Literate, Editing/Proofreading, Public Speaking, Community Outreach, Data Entry, Government, Customer Service, Research, Policy, Non-profits, Event Planning, Fundraising, Conflict Resolution, Outlook, Microsoft Office, PowerPoint, Leadership, Microsoft Word, Microsoft Excel, Administrative..., Nonprofits
Education
Project For Freedom Pittsburgh PA 2010 — 2010
Certificate, Medical terminology, Customer Service, Computer Training
Cameron University 1991 — 1994
BA, Political Science /History
Carlynton High School 1971 — 1974
none, Commercial, and College Prep
NCO Group October 2012 - Present
Bottom Dollar Food - Delhaize America January 2012 - Present
Bloomfield Garfield Corporation June 2011 - December 2011
Department of Veterans Affairs November 2010 - June 2011
Shop N Save June 2006 - May 2010
Skills
Administrative Support, Computer Literate, Editing/Proofreading, Public Speaking, Community Outreach, Data Entry, Government, Customer Service, Research, Policy, Non-profits, Event Planning, Fundraising, Conflict Resolution, Outlook, Microsoft Office, PowerPoint, Leadership, Microsoft Word, Microsoft Excel, Administrative..., Nonprofits
Education
Project For Freedom Pittsburgh PA 2010 — 2010
Certificate, Medical terminology, Customer Service, Computer Training
Cameron University 1991 — 1994
BA, Political Science /History
Carlynton High School 1971 — 1974
none, Commercial, and College Prep
Mustafa Ghulam's NCO Group Experience August 2010 - October 2012
Job Supervisor at BMO Financial Group
Industry Financial Services
Experience
BMO Financial Group March 2014 - Present
BMO Financial Group January 2013 - March 2014
NCO Group August 2010 - October 2012
Tax Solutions Inc. March 2012 - May 2012
Gexel Telecommunications June 2010 - August 2010
Opinion Search November 2009 - June 2010
IOS Inc. February 2008 - December 2009
Skills
Customer Service, Customer Relations, Excel, Team Leadership, Team Building, PowerPoint, Problem Solving, Word, Microsoft Excel, Microsoft Word, Recruiting, Public Speaking, Account Management, Strategic Planning, Project Management, Sales, Data Analysis, Project Planning, Microsoft Office, Negotiation, Business Analysis, Leadership, English, Forecasting, Marketing Strategy, Financial Analysis, Time Management, Analysis, Teamwork, Social Media, Research, Outlook, Access, Call Center, Business Strategy, Management, Event Planning, Call Centers, Team Management, Financial Reporting, Process Improvement, Risk Management, Customer Experience, Finance, Operations Management, SAP, CRM, Accounting, Market Research, Customer Retention
Education
CSI 2013 — 2014
Canadian Securities Course, Finance
Concordia University 2008 — 2012
Bachelor of Commerce (BCom), Finance
BMO Financial Group March 2014 - Present
BMO Financial Group January 2013 - March 2014
NCO Group August 2010 - October 2012
Tax Solutions Inc. March 2012 - May 2012
Gexel Telecommunications June 2010 - August 2010
Opinion Search November 2009 - June 2010
IOS Inc. February 2008 - December 2009
Skills
Customer Service, Customer Relations, Excel, Team Leadership, Team Building, PowerPoint, Problem Solving, Word, Microsoft Excel, Microsoft Word, Recruiting, Public Speaking, Account Management, Strategic Planning, Project Management, Sales, Data Analysis, Project Planning, Microsoft Office, Negotiation, Business Analysis, Leadership, English, Forecasting, Marketing Strategy, Financial Analysis, Time Management, Analysis, Teamwork, Social Media, Research, Outlook, Access, Call Center, Business Strategy, Management, Event Planning, Call Centers, Team Management, Financial Reporting, Process Improvement, Risk Management, Customer Experience, Finance, Operations Management, SAP, CRM, Accounting, Market Research, Customer Retention
Education
CSI 2013 — 2014
Canadian Securities Course, Finance
Concordia University 2008 — 2012
Bachelor of Commerce (BCom), Finance
John Robbins's NCO Group Experience 2001 - 2003
Job Director of Business Analytics at NX Utilities
Industry Telecommunications
Experience
NX Utilities May 2015 - Present
Mas Tec October 2013 - May 2015
UniTek Global Services January 2010 - October 2013
DirectSat USA, a subsidiary of Unitek Global Services March 2007 - January 2010
GMAC Mortgage August 2006 - March 2007
GMAC Bank August 2004 - August 2006
NCO Group 2001 - 2003
Skills
Process Improvement, Telecommunications, Strategic Planning, Operations Management, Project Management, Forecasting, Microsoft Excel, Analysis, Financial Analysis, Call Center, Business Intelligence, Analytics, Business Analysis, Pay for Performance, Vendor Management, Databases, Team Leadership, Management, Data Analysis, Customer Service, Human Resources, Mergers & Acquisitions
Education
Drexel University - College of Business and Administration 1998 — 2003
Bachelors, Business Adminstration, Concentration in Finance
NX Utilities May 2015 - Present
Mas Tec October 2013 - May 2015
UniTek Global Services January 2010 - October 2013
DirectSat USA, a subsidiary of Unitek Global Services March 2007 - January 2010
GMAC Mortgage August 2006 - March 2007
GMAC Bank August 2004 - August 2006
NCO Group 2001 - 2003
Skills
Process Improvement, Telecommunications, Strategic Planning, Operations Management, Project Management, Forecasting, Microsoft Excel, Analysis, Financial Analysis, Call Center, Business Intelligence, Analytics, Business Analysis, Pay for Performance, Vendor Management, Databases, Team Leadership, Management, Data Analysis, Customer Service, Human Resources, Mergers & Acquisitions
Education
Drexel University - College of Business and Administration 1998 — 2003
Bachelors, Business Adminstration, Concentration in Finance
Jeanne Wall's NCO Group Experience October 2002 - June 2012
Job
Industry Accounting
Experience
DCCC August 2012 - Present
NCO Group October 2002 - June 2012
Hatteras Yachts September 1976 - August 1986
Education
Davidson County Community College 2012 — 2014
Associate's degree, Accounting
DCCC August 2012 - Present
NCO Group October 2002 - June 2012
Hatteras Yachts September 1976 - August 1986
Education
Davidson County Community College 2012 — 2014
Associate's degree, Accounting
Jean de Dieu Touangueu's NCO Group Experience August 2011 - March 2012
Job Chef division Comptabilité et Finances Groupe BMC
Industry Accounting
Experience
Groupe BMC August 2012 - Present
Novitek international April 2012 - August 2012
NCO Group August 2011 - March 2012
PMUC May 1995 - June 2011
Skills
Accounting, Financial Reporting, Tax, Auditing, Audit
Education
Institut des Techniques Economiques et de Gestion de Paris 2007 — 2009
Audit, Management
Université de Dschang 2006 — 2007
Maîtrise en sciences de gestion, Management
École des sciences de la gestion (ESG UQAM)
Préparation Expertise comptable, Sciences comptables et gestion
Groupe BMC August 2012 - Present
Novitek international April 2012 - August 2012
NCO Group August 2011 - March 2012
PMUC May 1995 - June 2011
Skills
Accounting, Financial Reporting, Tax, Auditing, Audit
Education
Institut des Techniques Economiques et de Gestion de Paris 2007 — 2009
Audit, Management
Université de Dschang 2006 — 2007
Maîtrise en sciences de gestion, Management
École des sciences de la gestion (ESG UQAM)
Préparation Expertise comptable, Sciences comptables et gestion
Sade Mayberry's NCO Group Experience May 2009 - June 2010
Job Desktop Support Analyst at Quickie Manufacturing
Industry Information Technology and Services
Experience
Quickie Manufacturing April 2014 - Present
Janney Montgomery Scott LLC June 2013 - April 2014
Office of the Comptroller of the Currency July 2012 - May 2013
NCO Group May 2009 - June 2010
Skills
Desktop Deployment, Lotus Notes, Blackberry Enterprise..., Microsoft Office, Software Documentation, Help Desk Support, Laptops, Virtual PC, VMware Player, Laser Printers, Cisco VPN, Active Directory, Mac OS X, MS Office Suite, Pointsec, PGP, ServiceNow, Citrix Metaframe, ITIL, ActiveSync, Mobile Device Management, RSA SecurID, Altiris Console, Dameware, ThomsonOne, IT Service Management, FrontRange, Knowledge Management, BMC Remedy, Oracle SQL Developer, Numara Track-It, Spiceworks, Windows Server, Quest Migration Manager, Windows, Encryption Software
Education
University of Maryland University College 2011 — 2013
Bachelor of Science, Information Systems Management
Central Piedmont Community College 2008 — 2009
Associate of Arts, General Studies
Quickie Manufacturing April 2014 - Present
Janney Montgomery Scott LLC June 2013 - April 2014
Office of the Comptroller of the Currency July 2012 - May 2013
NCO Group May 2009 - June 2010
Skills
Desktop Deployment, Lotus Notes, Blackberry Enterprise..., Microsoft Office, Software Documentation, Help Desk Support, Laptops, Virtual PC, VMware Player, Laser Printers, Cisco VPN, Active Directory, Mac OS X, MS Office Suite, Pointsec, PGP, ServiceNow, Citrix Metaframe, ITIL, ActiveSync, Mobile Device Management, RSA SecurID, Altiris Console, Dameware, ThomsonOne, IT Service Management, FrontRange, Knowledge Management, BMC Remedy, Oracle SQL Developer, Numara Track-It, Spiceworks, Windows Server, Quest Migration Manager, Windows, Encryption Software
Education
University of Maryland University College 2011 — 2013
Bachelor of Science, Information Systems Management
Central Piedmont Community College 2008 — 2009
Associate of Arts, General Studies
Anna Trammell's NCO Group Experience November 2013 - December 2014
Job Taxpayer Representative
Industry Restaurants
Experience
NCO Group November 2013 - December 2014
NCO Group May 2013 - December 2014
Chickisaw Nation Industries January 2011 - May 2013
Hertz Corporation October 2006 - October 2010
The Hertz Corporation October 2005 - October 2006
Skills
Account Reconciliation, Invoicing, Bank Reconciliation, Auditing, Journal Entries, Customer Service, Tax, Payments, Inventory Control, Corporate Tax, Call Centers, Customer Satisfaction, Data Entry, Telephone Skills, Outlook, Customer Experience, Time Management, 10 Key, Microsoft Excel, Lotus Notes, Accounting, Microsoft Word, Accounts Receivable
Education
College of Business 2014 — 2016
Accounting, 3.5
University of Central Oklahoma 1992 — 1997
Bachelor's degree, Public Relations
NCO Group November 2013 - December 2014
NCO Group May 2013 - December 2014
Chickisaw Nation Industries January 2011 - May 2013
Hertz Corporation October 2006 - October 2010
The Hertz Corporation October 2005 - October 2006
Skills
Account Reconciliation, Invoicing, Bank Reconciliation, Auditing, Journal Entries, Customer Service, Tax, Payments, Inventory Control, Corporate Tax, Call Centers, Customer Satisfaction, Data Entry, Telephone Skills, Outlook, Customer Experience, Time Management, 10 Key, Microsoft Excel, Lotus Notes, Accounting, Microsoft Word, Accounts Receivable
Education
College of Business 2014 — 2016
Accounting, 3.5
University of Central Oklahoma 1992 — 1997
Bachelor's degree, Public Relations
Manoj D'souza's NCO Group Experience November 2010 - Present
Job Business Manager at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group November 2010 - Present
24/7 Customer January 2001 - November 2010
Skills
Project Implementation, Workforce Planning, Operations Management
Education
SCDL, Pune 2005 — 2007
Post Graduate Diploma in Business Administration, Marketing Management
Christ College - Bangalore 1998 — 2001
Bachelor of Hotel Management, Hospitality Management
NCO Group November 2010 - Present
24/7 Customer January 2001 - November 2010
Skills
Project Implementation, Workforce Planning, Operations Management
Education
SCDL, Pune 2005 — 2007
Post Graduate Diploma in Business Administration, Marketing Management
Christ College - Bangalore 1998 — 2001
Bachelor of Hotel Management, Hospitality Management
Shailany Walker's NCO Group Experience March 2004 - November 2008
Job International Sale Rep at WCR Incorporated
Industry Machinery
Experience
WCR Incorporated October 2009 - Present
NCO Group March 2004 - November 2008
Skills
International Sales, Sales Management, Heat Exchangers, Negotiation, Manufacturing, New Business Development, Sales, Heat Transfer, Account Management, Strategic Planning, Customer Service, Business Planning, Business Strategy, Team Building, Renewable Energy, Microsoft Excel, HVAC, Microsoft Office, Key Account Management, Project Management
Education
Columbus State
Sinclair Community College
WCR Incorporated October 2009 - Present
NCO Group March 2004 - November 2008
Skills
International Sales, Sales Management, Heat Exchangers, Negotiation, Manufacturing, New Business Development, Sales, Heat Transfer, Account Management, Strategic Planning, Customer Service, Business Planning, Business Strategy, Team Building, Renewable Energy, Microsoft Excel, HVAC, Microsoft Office, Key Account Management, Project Management
Education
Columbus State
Sinclair Community College
Aisha Umar's NCO Group Experience July 2012 - Present
Job Recovery and Integration
Industry Human Resources
Experience
GE Capital August 2014 - Present
NCO Group July 2012 - Present
Justemps Recruitment Agency London, England January 2007 - February 2010
Selfridges & Co LTD London, March 2004 - December 2006
Skills
CRM, Recruiting, Management, Human Resources, Process Improvement, Budgets, Customer Service, Analysis, Call Centers, Microsoft Office, Policy, SAP
Education
Concordia University-St. Paul 2013 — 2015
Master of Arts (MA), Criminal Justice and Corrections
UNIVERSITY OF BEDFORDSHIRE 2007 — 2010
Bachelor's Degree, LLB LAW AND INTERNATIONAL BUSINESS LAW
UNIVERSITY OF HUDDERSFILED 2005 — 2007
Associate's degree, BUSINESS LAW
GE Capital August 2014 - Present
NCO Group July 2012 - Present
Justemps Recruitment Agency London, England January 2007 - February 2010
Selfridges & Co LTD London, March 2004 - December 2006
Skills
CRM, Recruiting, Management, Human Resources, Process Improvement, Budgets, Customer Service, Analysis, Call Centers, Microsoft Office, Policy, SAP
Education
Concordia University-St. Paul 2013 — 2015
Master of Arts (MA), Criminal Justice and Corrections
UNIVERSITY OF BEDFORDSHIRE 2007 — 2010
Bachelor's Degree, LLB LAW AND INTERNATIONAL BUSINESS LAW
UNIVERSITY OF HUDDERSFILED 2005 — 2007
Associate's degree, BUSINESS LAW
Samantha Kovacs's NCO Group Experience 2009 - 2011
Job Fraud Analyst at JPMorgan Chase
Industry Financial Services
Experience
JPMorgan Chase & Co. 2014 - Present
Chase 2012 - 2014
JPMorgan Chase & Co. 2011 - 2012
NCO Group 2009 - 2011
Skills
Banking, Credit, Financial Analysis, Customer Service, Risk Management, Microsoft Excel, Microsoft Office, Finance, Financial Services, Retail Banking, PowerPoint, Analysis
Education
Columbus State Community College
JPMorgan Chase & Co. 2014 - Present
Chase 2012 - 2014
JPMorgan Chase & Co. 2011 - 2012
NCO Group 2009 - 2011
Skills
Banking, Credit, Financial Analysis, Customer Service, Risk Management, Microsoft Excel, Microsoft Office, Finance, Financial Services, Retail Banking, PowerPoint, Analysis
Education
Columbus State Community College
Craig Holbrook's NCO Group Experience May 2000 - October 2005
Job AVP at Receivable Management Services
Industry Consumer Services
Experience
The Receivable Management Services. An IQOR Company November 2006 - Present
NCO Group May 2000 - October 2005
Education
Cleveland State University 1992 — 1999
BS, Social Studies
Parma Senior High 1989 — 1992
The Receivable Management Services. An IQOR Company November 2006 - Present
NCO Group May 2000 - October 2005
Education
Cleveland State University 1992 — 1999
BS, Social Studies
Parma Senior High 1989 — 1992
Latisha Shorter's NCO Group Experience February 2000 - April 2006
Job null Professional
Industry Automotive
Experience
DriveTime 2006 - 2010
NCO Group February 2000 - April 2006
Skills
Skip Tracing, Debt Collection, Student Loans, Auto Loans
Education
Dekalb Community College 1984 — 1986
Associate's degree, Business and Management
DriveTime 2006 - 2010
NCO Group February 2000 - April 2006
Skills
Skip Tracing, Debt Collection, Student Loans, Auto Loans
Education
Dekalb Community College 1984 — 1986
Associate's degree, Business and Management
Raj Davis's NCO Group Experience February 2008 - July 2008
Job Student at Southern New Hampshire University
Industry Writing and Editing
Experience
Smashwords.com February 2013 - Present
Quest Diagnostics August 2008 - December 2008
NCO Group February 2008 - July 2008
Skills
Creative Writing, Social Media, Editing, Research, Microsoft Office, PowerPoint, Photoshop, Microsoft Excel, Journalism, Copy Editing
Education
Southern NH University 2012 — 2015
Still Attending
California University of Pennsylvania
Smashwords.com February 2013 - Present
Quest Diagnostics August 2008 - December 2008
NCO Group February 2008 - July 2008
Skills
Creative Writing, Social Media, Editing, Research, Microsoft Office, PowerPoint, Photoshop, Microsoft Excel, Journalism, Copy Editing
Education
Southern NH University 2012 — 2015
Still Attending
California University of Pennsylvania
Edward Spartz's NCO Group Experience August 2012 - Present
Job Senior Advisor at NCO Group
Industry Outsourcing/Offshoring
Experience
APEC August 2012 - Present
NCO Group August 2012 - Present
GameStop March 2008 - Present
Pizza Hut April 2010 - July 2012
Skills
Customer Service, Organization, Highly Dedicated, Retail Sales, Superior Work Ethic, Flexible Schedule, Always Punctual
Education
Eagan High School 2004 — 2008
Dakota County Technical College
APEC August 2012 - Present
NCO Group August 2012 - Present
GameStop March 2008 - Present
Pizza Hut April 2010 - July 2012
Skills
Customer Service, Organization, Highly Dedicated, Retail Sales, Superior Work Ethic, Flexible Schedule, Always Punctual
Education
Eagan High School 2004 — 2008
Dakota County Technical College
Regina Mayberry's NCO Group Experience April 2014 - Present
Job Callcenter Agent at NCO Group
Industry Retail
Experience
NCO Group April 2014 - Present
Subway 2013 - 2014
Sears 2013 - 2013
Target 2012 - 2013
Skills
Customer Service, Retail, Sales, Merchandising, Inventory Management, Management, Time Management, Microsoft Office, Visual Merchandising, Microsoft Excel
Education
Collins College 2006 — 2010
Bachelor's degree, Game and Interactive Media Design
NCO Group April 2014 - Present
Subway 2013 - 2014
Sears 2013 - 2013
Target 2012 - 2013
Skills
Customer Service, Retail, Sales, Merchandising, Inventory Management, Management, Time Management, Microsoft Office, Visual Merchandising, Microsoft Excel
Education
Collins College 2006 — 2010
Bachelor's degree, Game and Interactive Media Design
Deanna Freeman's NCO Group Experience October 1999 - April 2006
Job Surgical Technologist at Sentara Healthcare
Industry Consumer Services
Experience
Sentara Healthcare July 2013 - Present
A Plus Hairstyling June 1994 - Present
NCO Group October 1999 - April 2006
Skills
Adobe Creative Suite, Advertising, Appointment Scheduling, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Event Planning, Fashion, Filing, Hair Care, Hair Cutting, Hair Extensions, Makeup Artistry, Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Phone Etiquette, PowerPoint, Retail, Retail Sales, Sales, Social Media, Social Networking, Surgery, Team Building, Team Leadership, Telephone Skills, Time Management, Training, Vital Signs
Education
ECPI University 2012 — 2013
Associate's Degree, Surgical Technology/Technologist
ECPI University 2011 — 2012
Associate's Degree, Allied Health and Medical Assisting Services
Sentara Healthcare July 2013 - Present
A Plus Hairstyling June 1994 - Present
NCO Group October 1999 - April 2006
Skills
Adobe Creative Suite, Advertising, Appointment Scheduling, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Event Planning, Fashion, Filing, Hair Care, Hair Cutting, Hair Extensions, Makeup Artistry, Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Phone Etiquette, PowerPoint, Retail, Retail Sales, Sales, Social Media, Social Networking, Surgery, Team Building, Team Leadership, Telephone Skills, Time Management, Training, Vital Signs
Education
ECPI University 2012 — 2013
Associate's Degree, Surgical Technology/Technologist
ECPI University 2011 — 2012
Associate's Degree, Allied Health and Medical Assisting Services
LaToya Mayberry's NCO Group Experience September 2008 - February 2012
Job Mortgage Loan Processor at Accenture
Industry Management Consulting
Experience
Accenture February 2012 - Present
NCO Group September 2008 - February 2012
United States Air Force February 2000 - March 2008
Education
Central Piedmont Community College 2012 — 2014
Associate's degree, Business Administration and Management, General
Accenture February 2012 - Present
NCO Group September 2008 - February 2012
United States Air Force February 2000 - March 2008
Education
Central Piedmont Community College 2012 — 2014
Associate's degree, Business Administration and Management, General
Shequila Doctor's NCO Group Experience July 2000 - Present
Job Credit Manager at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group July 2000 - Present
Skills
Collections, Management, 3rd Party Relationships, Lead Generation, Technical Leadership, Owner-managed businesses
Education
Claflin University 1995 — 2000
Bachelor's degree, Early Childhood Education and Teaching
Strayer University-North Carolina
NCO Group July 2000 - Present
Skills
Collections, Management, 3rd Party Relationships, Lead Generation, Technical Leadership, Owner-managed businesses
Education
Claflin University 1995 — 2000
Bachelor's degree, Early Childhood Education and Teaching
Strayer University-North Carolina
Jasmanie Porter's NCO Group Experience May 2015 - Present
Job Callcenter Agent at NCO Group
Industry Supermarkets
Experience
NCO Group May 2015 - Present
Circle K January 2015 - May 2015
BI-LO November 2013 - May 2014
Piggly Wiggly Carolina May 2013 - November 2013
Education
Everest University-South Orlando 2012 — 2013
Business
NCO Group May 2015 - Present
Circle K January 2015 - May 2015
BI-LO November 2013 - May 2014
Piggly Wiggly Carolina May 2013 - November 2013
Education
Everest University-South Orlando 2012 — 2013
Business
Tasia Johnson's NCO Group Experience February 2011 - August 2011
Job Food & Beverages Professional
Industry Food & Beverages
Experience
The Meadows Racetrack and Casino April 2013 - Present
The Meadows Racetrack and Casino January 2013 - Present
Bob Evans July 2009 - April 2012
NCO Group February 2011 - August 2011
Pizza Hut January 2004 - April 2009
Eaton's Crouse-Hinds Business January 2007 - May 2007
Education
California University of Pennsylvania
Bachelor of Science, Chemistry
Edinboro University of Pennsylvania
The Meadows Racetrack and Casino April 2013 - Present
The Meadows Racetrack and Casino January 2013 - Present
Bob Evans July 2009 - April 2012
NCO Group February 2011 - August 2011
Pizza Hut January 2004 - April 2009
Eaton's Crouse-Hinds Business January 2007 - May 2007
Education
California University of Pennsylvania
Bachelor of Science, Chemistry
Edinboro University of Pennsylvania
Alessandra Pastor's NCO Group Experience 2001 - 2011
Job Project Analyst at Life Cycle Engineering
Industry Computer Software
Experience
Life Cycle Engineering June 2013 - Present
Life Cycle Engineering 2013 - 2014
GeoLogics Corporation 2012 - 2013
NCO Group 2001 - 2011
Trident Technical College 1997 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Strategic Planning, Analysis, Data Analysis, Project Management, Access, Agile Methodologies, Program Management, Software Project..., Process Improvement, Management, Software Documentation
Education
College of Charleston 1999 — 2000
Master of Science (MS), Mathematics
Charleston Southern University 1995 — 1999
bs, Mathematics
Life Cycle Engineering June 2013 - Present
Life Cycle Engineering 2013 - 2014
GeoLogics Corporation 2012 - 2013
NCO Group 2001 - 2011
Trident Technical College 1997 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Strategic Planning, Analysis, Data Analysis, Project Management, Access, Agile Methodologies, Program Management, Software Project..., Process Improvement, Management, Software Documentation
Education
College of Charleston 1999 — 2000
Master of Science (MS), Mathematics
Charleston Southern University 1995 — 1999
bs, Mathematics
Curtis Nash's NCO Group Experience October 2005 - October 2009
Job Financial Services Professional
Industry Financial Services
Experience
FAMS 2009 - 2014
NCO Group October 2005 - October 2009
Skills
Financial Services, Risk Management, Customer Service, Financial Analysis, Leadership, Credit
Education
DeVry University 2014 — 2018
Bachelor's degree, Computer Engineering
FAMS 2009 - 2014
NCO Group October 2005 - October 2009
Skills
Financial Services, Risk Management, Customer Service, Financial Analysis, Leadership, Credit
Education
DeVry University 2014 — 2018
Bachelor's degree, Computer Engineering
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY