NCO Group
Industry: Company
DescriptionNCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Headquarters: Pennsylvania, United States CEO: Ronald A Rittenmeyer (21 Mar 2011–) Founded: 1926 Number of locations: Over 100 globally Subsidiaries: NCO Group International Inc, Parent organization: Alorica
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NCO Group Employees
Employee
Years
Job
Industry
Tacara Johnson Tacara Johnson's NCO Group Experience August 2011 - June 2013
Job Insurance Specialist
Industry Insurance
Experience
USAA October 2014 - Present
USAA September 2013 - October 2014
Hillsborough County Clerk of Circuit Court July 2013 - September 2013
NCO Group August 2011 - June 2013
Palms of Pasadena Hospital August 2010 - May 2011
United States Air Force March 2004 - November 2009
United States Air Force September 2000 - March 2004
Skills
Time Management, Healthcare, Sales, Customer Service, Security, Call Centers, Telephone Skills, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, Outlook, Team Leadership, Leadership, PowerPoint, Technical Support, Banking, Customer Retention, Credit, Teamwork, Management, Access, Filing, Employee Training, Phone Etiquette, Office Administration, Troubleshooting, Training, Invoicing, Human Resources, Insurance, Administrative..., Inventory Management, Critical Thinking, Office Management, Customer Support, Microsoft Office 2007, Windows 7, Clerical Skills, Medical Records, Internet Explorer, Cashiering, Highly detail oriented, Dependable Team Player, Medical Terminology, Customer Satisfaction, Administration, Office Equipment
Education
Trident University International 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Trident University International 2012 — 2013
Bachelor of Science (BS), Business Administration
Sanford Brown Institute 2009 — 2011
Associate of Science (AS), Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
US Air Force Leadership School 2008 — 2008
Community College of the Air Force
Associates of Applied Science, Dental Assisting
Community College of the Air Force
Associate of Science (AS), Information Technology
Northwest Florida State College
Associates of Applied Science, Industrial Management Technology
USAA October 2014 - Present
USAA September 2013 - October 2014
Hillsborough County Clerk of Circuit Court July 2013 - September 2013
NCO Group August 2011 - June 2013
Palms of Pasadena Hospital August 2010 - May 2011
United States Air Force March 2004 - November 2009
United States Air Force September 2000 - March 2004
Skills
Time Management, Healthcare, Sales, Customer Service, Security, Call Centers, Telephone Skills, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, Outlook, Team Leadership, Leadership, PowerPoint, Technical Support, Banking, Customer Retention, Credit, Teamwork, Management, Access, Filing, Employee Training, Phone Etiquette, Office Administration, Troubleshooting, Training, Invoicing, Human Resources, Insurance, Administrative..., Inventory Management, Critical Thinking, Office Management, Customer Support, Microsoft Office 2007, Windows 7, Clerical Skills, Medical Records, Internet Explorer, Cashiering, Highly detail oriented, Dependable Team Player, Medical Terminology, Customer Satisfaction, Administration, Office Equipment
Education
Trident University International 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Trident University International 2012 — 2013
Bachelor of Science (BS), Business Administration
Sanford Brown Institute 2009 — 2011
Associate of Science (AS), Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
US Air Force Leadership School 2008 — 2008
Community College of the Air Force
Associates of Applied Science, Dental Assisting
Community College of the Air Force
Associate of Science (AS), Information Technology
Northwest Florida State College
Associates of Applied Science, Industrial Management Technology
Ellen Shores Ellen Shores's NCO Group Experience September 2012 - July 2013
Job Work Director at Wells Fargo Home Mortgage
Industry Banking
Experience
Wells Fargo Home Mortgage November 2013 - Present
Wells Fargo Home Mortgage September 2013 - November 2013
NCO Group September 2012 - July 2013
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, PowerPoint, Time Management, Call Centers, Teamwork, Telephone Skills, Outlook, Retail, Coaching, Management, Operations Management, Training
Education
University of New England 2008 — 2012
Bachelor of Science, Marine Biology
Wells Fargo Home Mortgage November 2013 - Present
Wells Fargo Home Mortgage September 2013 - November 2013
NCO Group September 2012 - July 2013
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, PowerPoint, Time Management, Call Centers, Teamwork, Telephone Skills, Outlook, Retail, Coaching, Management, Operations Management, Training
Education
University of New England 2008 — 2012
Bachelor of Science, Marine Biology
Nannette Ramirez Delfaus Nannette Ramirez Delfaus's NCO Group Experience January 2004 - October 2006
Job District Human Resources Manager at The Home Depot
Industry Retail
Experience
The Home Depot October 2012 - Present
Burlington Coat Factory October 2011 - November 2012
OfficeMax October 2006 - October 2011
NCO Group January 2004 - October 2006
Skills
Employee Relations, Employment Law, Compensation, Benefits, Compliance, Building Strong Teams, Workforce Management, Workforce Development, Personnel Recruiting, Deferred Compensation, Employee Benefits, Recruiting, Personnel Selection, Human Resources, Training, Personnel Management, Interviews, Talent Management, Management, Retail, Coaching, Hiring, Employee Training, Performance Management, Store Management, Onboarding, Labor Relations, Leadership Development, Payroll, Temporary Placement, Leadership, New Hire Orientations, Policy, Employee Engagement, Benefits Administration, HRIS, HR Policies, Workforce Planning, Applicant Tracking..., Talent Acquisition, High Performance Teams, College Recruiting, Performance Appraisal, FMLA, Conflict Resolution, HR Consulting, Organizational..., Job Descriptions, Organizational..., Sourcing
Education
Universidad de Puerto Rico 2004 — 2009
Master Degree, Personnel Administration
University of Puerto Rico 1998 — 2003
BA, Human Resources
The Home Depot October 2012 - Present
Burlington Coat Factory October 2011 - November 2012
OfficeMax October 2006 - October 2011
NCO Group January 2004 - October 2006
Skills
Employee Relations, Employment Law, Compensation, Benefits, Compliance, Building Strong Teams, Workforce Management, Workforce Development, Personnel Recruiting, Deferred Compensation, Employee Benefits, Recruiting, Personnel Selection, Human Resources, Training, Personnel Management, Interviews, Talent Management, Management, Retail, Coaching, Hiring, Employee Training, Performance Management, Store Management, Onboarding, Labor Relations, Leadership Development, Payroll, Temporary Placement, Leadership, New Hire Orientations, Policy, Employee Engagement, Benefits Administration, HRIS, HR Policies, Workforce Planning, Applicant Tracking..., Talent Acquisition, High Performance Teams, College Recruiting, Performance Appraisal, FMLA, Conflict Resolution, HR Consulting, Organizational..., Job Descriptions, Organizational..., Sourcing
Education
Universidad de Puerto Rico 2004 — 2009
Master Degree, Personnel Administration
University of Puerto Rico 1998 — 2003
BA, Human Resources
Carlos Croker Carlos Croker's NCO Group Experience February 2009 - April 2010
Job Amplify People
Industry Executive Office
Experience
Prialto September 2014 - Present
Prialto July 2013 - September 2014
Prialto February 2013 - June 2013
Xerox May 2010 - December 2012
NCO Group February 2009 - April 2010
Crowne Plaza® Hotels & Resorts February 2008 - November 2008
Atento December 2006 - March 2008
Banco de Exportación, S.A. May 2005 - November 2006
Skills
People Skills, Team Leadership, People Development, Ownership, Great Motivator, Supervising, Problem Solving, Creativity, Constructive Feedback, Customer Service, Telecommunications, Time Management, Offshore Outsourcing, Microsoft Office, Internet Explorer, Microsoft Excel, Salesforce.com, LinkedIn, American English, Mobile Technology, Android Development, iPhone, SAP, Six Sigma, Avaya, Call Centers, Management, Customer Satisfaction, Training
Education
Universidad de San Carlos de Guatemala 2005 — 2016
Computer Engineering, Couldn't keep studying after 2,007 - Planning to keep studying in 2,016
Liceo Chapero 1991 — 2003
High School Diploma, Computer Programming
Prialto September 2014 - Present
Prialto July 2013 - September 2014
Prialto February 2013 - June 2013
Xerox May 2010 - December 2012
NCO Group February 2009 - April 2010
Crowne Plaza® Hotels & Resorts February 2008 - November 2008
Atento December 2006 - March 2008
Banco de Exportación, S.A. May 2005 - November 2006
Skills
People Skills, Team Leadership, People Development, Ownership, Great Motivator, Supervising, Problem Solving, Creativity, Constructive Feedback, Customer Service, Telecommunications, Time Management, Offshore Outsourcing, Microsoft Office, Internet Explorer, Microsoft Excel, Salesforce.com, LinkedIn, American English, Mobile Technology, Android Development, iPhone, SAP, Six Sigma, Avaya, Call Centers, Management, Customer Satisfaction, Training
Education
Universidad de San Carlos de Guatemala 2005 — 2016
Computer Engineering, Couldn't keep studying after 2,007 - Planning to keep studying in 2,016
Liceo Chapero 1991 — 2003
High School Diploma, Computer Programming
Ana Karen Galindo Santos Ana Karen Galindo Santos's NCO Group Experience 2010 - Present
Job Profesional de Subcontrataciones/Offshoring
Industry Outsourcing/Offshoring
Experience
Xerox October 2013 - Present
NCO Group 2010 - Present
Skills
Training, Supervising, Employee Management, Employee Training, Customer Service
Education
Universidad Mariano Gálvez
Psicología clínica
Xerox October 2013 - Present
NCO Group 2010 - Present
Skills
Training, Supervising, Employee Management, Employee Training, Customer Service
Education
Universidad Mariano Gálvez
Psicología clínica
Danielle McNeely Danielle McNeely's NCO Group Experience March 2007 - December 2008
Job Receptionist at Cameron
Industry Oil & Energy
Experience
Cameron May 2014 - July 2014
Emmanuel Health Home Care Inc. January 2009 - January 2013
NCO Group March 2007 - December 2008
Skills
Typing Speed: 40 Words..., • Data Entry Terminal..., • Email Software..., • Internet Browser..., • Networking or Lan..., Customer Service, Microsoft Office
Education
University of Houston-Downtown 2011 — 2014
High School, Broadcast Journalism
Cameron May 2014 - July 2014
Emmanuel Health Home Care Inc. January 2009 - January 2013
NCO Group March 2007 - December 2008
Skills
Typing Speed: 40 Words..., • Data Entry Terminal..., • Email Software..., • Internet Browser..., • Networking or Lan..., Customer Service, Microsoft Office
Education
University of Houston-Downtown 2011 — 2014
High School, Broadcast Journalism
Christian Arroyo Christian Arroyo's NCO Group Experience July 2011 - October 2011
Job HR Coordinator/AR
Industry Plastics
Experience
Custom Rubber Products December 2011 - June 2014
Custom Rubber Products October 2011 - December 2011
NCO Group July 2011 - October 2011
UNICCO UGL SECURE SERVICES, INC. May 2010 - February 2011
Custom Rubber Products January 2008 - August 2010
Skills
Human Resources, Administrative..., Customer Service, Sales, Payroll, ADP Payroll, Hiring, I-9 Compliance, E-Verify, New Hire Orientations, Accounts Payable, Accounts Receivable, Food Safety, Safety, Culinary Education, Employee Benefits, Training, Workers Compensation, New Hire Paperwork, FMLA, Employee Handbooks, Benefits Administration, Open Enrollment, Garnishments, Exit Interviews, Employee Orientations, Outlook, Accounting, Paychex, Job Descriptions, Access, New Hires, Time, Invoicing, Background Checks, New Hire Processes, OSHA Record Keeping, Fidelity, Microsoft Office, Administrative..., Time Management, Continuous Improvement, Lean Manufacturing, Manufacturing, Microsoft Excel, Six Sigma, Team Building
Education
Culinary Institute of America 2007 — 2008
Culinary Arts/Chef Training
Eisenhower Senior High 2004 — 2007
Custom Rubber Products December 2011 - June 2014
Custom Rubber Products October 2011 - December 2011
NCO Group July 2011 - October 2011
UNICCO UGL SECURE SERVICES, INC. May 2010 - February 2011
Custom Rubber Products January 2008 - August 2010
Skills
Human Resources, Administrative..., Customer Service, Sales, Payroll, ADP Payroll, Hiring, I-9 Compliance, E-Verify, New Hire Orientations, Accounts Payable, Accounts Receivable, Food Safety, Safety, Culinary Education, Employee Benefits, Training, Workers Compensation, New Hire Paperwork, FMLA, Employee Handbooks, Benefits Administration, Open Enrollment, Garnishments, Exit Interviews, Employee Orientations, Outlook, Accounting, Paychex, Job Descriptions, Access, New Hires, Time, Invoicing, Background Checks, New Hire Processes, OSHA Record Keeping, Fidelity, Microsoft Office, Administrative..., Time Management, Continuous Improvement, Lean Manufacturing, Manufacturing, Microsoft Excel, Six Sigma, Team Building
Education
Culinary Institute of America 2007 — 2008
Culinary Arts/Chef Training
Eisenhower Senior High 2004 — 2007
Josias Ramirez Josias Ramirez's NCO Group Experience January 2013 - Present
Job Supervisor at NCO Group
Industry Music
Experience
NCO Group January 2013 - Present
ACC & BPO July 2010 - June 2011
Education
Universidad Galileo
NCO Group January 2013 - Present
ACC & BPO July 2010 - June 2011
Education
Universidad Galileo
Kimberly McCombs Kimberly McCombs's NCO Group Experience December 2007 - July 2009
Job Automotive Professional
Industry Automotive
Experience
Sky Automotive Group June 2012 - Present
Sky Automotive Group 2012 - 2013
NCO Group December 2007 - July 2009
Education
Troy University in Montgomery 2011 — 2013
N/A, Registered Nursing/Registered Nurse
Robert E Lee High School 1996 — 1999
Sky Automotive Group June 2012 - Present
Sky Automotive Group 2012 - 2013
NCO Group December 2007 - July 2009
Education
Troy University in Montgomery 2011 — 2013
N/A, Registered Nursing/Registered Nurse
Robert E Lee High School 1996 — 1999
Jose Andres Ordoñez Taracena Jose Andres Ordoñez Taracena's NCO Group Experience January 2010 - October 2012
Job Director General en Conexión Laboral
Industry Human Resources
Experience
Conexión Laboral October 2012 - Present
NCO Group January 2010 - October 2012
Bulocks January 2009 - November 2009
Skills
Recruiting, Human Resources, English, Entrepreneurship, Social Skills, Goal Oriented, Strategic Thinking, Servicio de atención al..., Recursos humanos, Selección de personal, Gestión de proyectos, Microsoft Excel, Estrategia empresarial, Gestión del rendimiento..., Planificación..., Administración y..., Coaching, Negociación, Microsoft Office, Liderazgo de equipos, Inglés
Education
Universidad Rafael Landívar 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
Universidad Rafael Landívar 2004 — 2010
Bachelor's degree, Industrial and Organizational Psychology
Conexión Laboral October 2012 - Present
NCO Group January 2010 - October 2012
Bulocks January 2009 - November 2009
Skills
Recruiting, Human Resources, English, Entrepreneurship, Social Skills, Goal Oriented, Strategic Thinking, Servicio de atención al..., Recursos humanos, Selección de personal, Gestión de proyectos, Microsoft Excel, Estrategia empresarial, Gestión del rendimiento..., Planificación..., Administración y..., Coaching, Negociación, Microsoft Office, Liderazgo de equipos, Inglés
Education
Universidad Rafael Landívar 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
Universidad Rafael Landívar 2004 — 2010
Bachelor's degree, Industrial and Organizational Psychology
Phillip Spear Phillip Spear's NCO Group Experience February 2014 - June 2014
Job Engineering & Project Management Consultant at Aston Monarch
Industry Consumer Services
Experience
Aston Monarch June 2014 - Present
NCO Group February 2014 - June 2014
Tuskegee University March 2012 - December 2013
Center for Advanced Vehicular Systems June 2012 - July 2012
Rave Motion Pictures 2006 - 2010
Vector Marketing May 2009 - July 2009
Skills
Microsoft Office, PowerPoint, Sales, Engineering, Microsoft Word, Research, Project Management, Customer Service, Strategic Planning, Coaching, Social Media, Microsoft Excel, Data Analysis, Leadership, Time Management, Public Speaking, Finite Element Analysis, AutoCAD, Qbasic, Minitab, Dev C++, Computational Mechanics, Stacking Fault Energy, Molecular Dynamics, Renewable Energy, HVAC, Mechatronics
Education
Tuskegee University 2008 — 2013
Bachelor's degree, Mechanical Engineering, 2.95/4.0
Aston Monarch June 2014 - Present
NCO Group February 2014 - June 2014
Tuskegee University March 2012 - December 2013
Center for Advanced Vehicular Systems June 2012 - July 2012
Rave Motion Pictures 2006 - 2010
Vector Marketing May 2009 - July 2009
Skills
Microsoft Office, PowerPoint, Sales, Engineering, Microsoft Word, Research, Project Management, Customer Service, Strategic Planning, Coaching, Social Media, Microsoft Excel, Data Analysis, Leadership, Time Management, Public Speaking, Finite Element Analysis, AutoCAD, Qbasic, Minitab, Dev C++, Computational Mechanics, Stacking Fault Energy, Molecular Dynamics, Renewable Energy, HVAC, Mechatronics
Education
Tuskegee University 2008 — 2013
Bachelor's degree, Mechanical Engineering, 2.95/4.0
Oswaldo Cuevas Oswaldo Cuevas's NCO Group Experience January 2010 - January 2011
Job Regional Strategic Account Manager at CLAdirect
Industry Telecommunications
Experience
CLAdirect June 2015 - Present
CLAdirect February 2012 - Present
CLAdirect July 2011 - Present
BTS-USA January 2011 - July 2011
NCO Group January 2010 - January 2011
GNC September 2004 - June 2007
Telecomunique January 2000 - August 2004
Skills
Telecommunications, Cisco Technologies, Network Security, VoIP, Wireless, Security, IP, Firewalls, Network Design, Wireless Networking, IT Management, TCP/IP, MPLS, Virtualization, Network Architecture, Pre-sales, Managed Services, Routing, Networking, Ethernet, Switches
Education
Universidad Galileo
Ingeniero en Sistemas de Telecomunicacion
Colegio Cientifico Integrado
UFM
CLAdirect June 2015 - Present
CLAdirect February 2012 - Present
CLAdirect July 2011 - Present
BTS-USA January 2011 - July 2011
NCO Group January 2010 - January 2011
GNC September 2004 - June 2007
Telecomunique January 2000 - August 2004
Skills
Telecommunications, Cisco Technologies, Network Security, VoIP, Wireless, Security, IP, Firewalls, Network Design, Wireless Networking, IT Management, TCP/IP, MPLS, Virtualization, Network Architecture, Pre-sales, Managed Services, Routing, Networking, Ethernet, Switches
Education
Universidad Galileo
Ingeniero en Sistemas de Telecomunicacion
Colegio Cientifico Integrado
UFM
Kristin Arroyo, PHR's NCO Group Experience 2005 - 2005
Job Sr. Benefits Specialist at Halliburton
Industry Human Resources
Experience
Halliburton June 2015 - Present
Trinidad Drilling October 2014 - May 2015
Trinidad Drilling May 2013 - October 2014
Trinidad Drilling, LP April 2011 - May 2013
Trinidad Drilling 2008 - 2009
Ensemble Chimes Global 2005 - 2008
NCO Group 2005 - 2005
Skills
Recruiting, Talent Management, Human Resources, Employee Benefits, Management, Onboarding, Applicant Tracking..., Talent Acquisition, Employee Relations, HRIS, New Hire Orientations, College Recruiting, Temporary Placement, Internet Recruiting, Performance Appraisal, Recruitment Advertising, Payroll, Employment Law, Benefits Administration, Deferred Compensation, Organizational..., Employer Branding, Executive Search, Job Descriptions, Employee Engagement, Resume Writing, Background Checks, Job Fairs, Labor Relations, Temporary Staffing, Succession Planning, Sourcing, Performance Management, Employee Training, Taleo, Compensation & Benefit, Workforce Planning, Screening Resumes, Staffing Services, Technical Recruiting, Personnel Management, Screening, PeopleSoft, ADP Payroll, Contract Recruitment, FMLA, HR Consulting, Hiring, HR Policies, Interviews
Education
University of Houston-Downtown 2005 — 2010
BBA, Management, HR Management
Halliburton June 2015 - Present
Trinidad Drilling October 2014 - May 2015
Trinidad Drilling May 2013 - October 2014
Trinidad Drilling, LP April 2011 - May 2013
Trinidad Drilling 2008 - 2009
Ensemble Chimes Global 2005 - 2008
NCO Group 2005 - 2005
Skills
Recruiting, Talent Management, Human Resources, Employee Benefits, Management, Onboarding, Applicant Tracking..., Talent Acquisition, Employee Relations, HRIS, New Hire Orientations, College Recruiting, Temporary Placement, Internet Recruiting, Performance Appraisal, Recruitment Advertising, Payroll, Employment Law, Benefits Administration, Deferred Compensation, Organizational..., Employer Branding, Executive Search, Job Descriptions, Employee Engagement, Resume Writing, Background Checks, Job Fairs, Labor Relations, Temporary Staffing, Succession Planning, Sourcing, Performance Management, Employee Training, Taleo, Compensation & Benefit, Workforce Planning, Screening Resumes, Staffing Services, Technical Recruiting, Personnel Management, Screening, PeopleSoft, ADP Payroll, Contract Recruitment, FMLA, HR Consulting, Hiring, HR Policies, Interviews
Education
University of Houston-Downtown 2005 — 2010
BBA, Management, HR Management
Carlos Javier González Quan Carlos Javier González Quan's NCO Group Experience August 2008 - February 2010
Job Administrador de soluciones al canal en CEMEX
Industry Construction
Experience
CEMEX April 2014 - Present
Ambev October 2011 - March 2014
Combustibles Dubai March 2010 - September 2011
NCO Group August 2008 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negociación, Liderazgo de equipos, SAP, Ventas, Estrategia de..., Gestión de proyectos
Education
Universidad Rafael Landívar 2008 — 2013
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general
CEMEX April 2014 - Present
Ambev October 2011 - March 2014
Combustibles Dubai March 2010 - September 2011
NCO Group August 2008 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negociación, Liderazgo de equipos, SAP, Ventas, Estrategia de..., Gestión de proyectos
Education
Universidad Rafael Landívar 2008 — 2013
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general
Ciprian Dobos Ciprian Dobos's NCO Group Experience September 2007 - June 2008
Job An experienced IT professional with over 12 years supporting IT infrastructure and applications for various businesses
Industry Information Technology and Services
Experience
Metafore November 2010 - Present
Ecos Water Inc August 2008 - June 2010
NCO Group September 2007 - June 2008
NCO Group March 2006 - September 2007
NCO Group July 2005 - March 2006
R.A.J.A. Aquabis April 2002 - October 2003
Cristiro SA June 1999 - April 2002
Skills
Troubleshooting, Technical Support, VMware, Windows Server, Databases, SQL, Microsoft SQL Server, Networking, Microsoft Exchange, Access, Servers, Active Directory, Windows, System Deployment, Backup & Restore, Linux, Network Administration, Windows 7
Education
Microsoft Certified Professional 2013 — 2014
MCP
VMWare 2011 — 2011
VTSP4
1994 — 1997
BSc, Information technology
Metafore November 2010 - Present
Ecos Water Inc August 2008 - June 2010
NCO Group September 2007 - June 2008
NCO Group March 2006 - September 2007
NCO Group July 2005 - March 2006
R.A.J.A. Aquabis April 2002 - October 2003
Cristiro SA June 1999 - April 2002
Skills
Troubleshooting, Technical Support, VMware, Windows Server, Databases, SQL, Microsoft SQL Server, Networking, Microsoft Exchange, Access, Servers, Active Directory, Windows, System Deployment, Backup & Restore, Linux, Network Administration, Windows 7
Education
Microsoft Certified Professional 2013 — 2014
MCP
VMWare 2011 — 2011
VTSP4
1994 — 1997
BSc, Information technology
Italo Orellana's NCO Group Experience September 2009 - August 2011
Job Account Operations Manager
Industry Outsourcing/Offshoring
Experience
Xerox November 2014 - Present
Serco September 2011 - December 2014
NCO Group September 2009 - August 2011
247 Customer October 2007 - August 2009
Skills
P&L, Cost Management, Xerox Printers, Call Centers, Workforce Management, Management, Finance, Process Scheduler, Avaya, BPO, Contact Centers, Microsoft Excel, Access, Analysis, IEX
Education
Universidad Galileo 2010 — 2014
Bussines Administration, Telecom
Colegio San Jose de los Infantes
Universidad Galileo
Xerox November 2014 - Present
Serco September 2011 - December 2014
NCO Group September 2009 - August 2011
247 Customer October 2007 - August 2009
Skills
P&L, Cost Management, Xerox Printers, Call Centers, Workforce Management, Management, Finance, Process Scheduler, Avaya, BPO, Contact Centers, Microsoft Excel, Access, Analysis, IEX
Education
Universidad Galileo 2010 — 2014
Bussines Administration, Telecom
Colegio San Jose de los Infantes
Universidad Galileo
David K Bifulco, Esquire David K Bifulco, Esquire's NCO Group Experience August 2002 - August 2008
Job Consumer Compliance Attorney at Bifulco and Associates, P.C.
Industry Legal Services
Experience
Bifulco and Associates, P.C. July 2014 - Present
RECOVERY LITIGATION SERVICES, INC. August 2008 - Present
The Schreiber Law Firm, PLLC May 2013 - August 2014
NCO Group August 2002 - August 2008
Skills
Compliance, Banking, Litigation, Accounts Receivable, Outsourcing, Vendor Relations, Debt Collection, Risk Management, Call Center, Credit, Executive Management, Contract Negotiation, Negotiation, Financial Analysis, Team Building, Strategic Planning, Process Improvement, Due Diligence, Business Strategy, New Business Development, Portfolio Management, Problem Solving, Mentoring, Debt, Operations Management, Forecasting, Customer Relations, Mediation, Credit Analysis, Vendor Management, Skip Tracing, Loans, Management, Customer Service, Financial Services, BPO, Start-ups, Mergers, Debt Settlement, Mergers & Acquisitions, Call Centers, Leadership, Credit Cards, Licensing, Accounting, Insurance, Analysis, Strategy, Legal Compliance, Litigation Support
Education
Temple University - James E. Beasley School of Law 1998 — 2003
Juris Doctor, Law
Temple University 1994 — 1998
Bachelor of Arts, Political Science
Bifulco and Associates, P.C. July 2014 - Present
RECOVERY LITIGATION SERVICES, INC. August 2008 - Present
The Schreiber Law Firm, PLLC May 2013 - August 2014
NCO Group August 2002 - August 2008
Skills
Compliance, Banking, Litigation, Accounts Receivable, Outsourcing, Vendor Relations, Debt Collection, Risk Management, Call Center, Credit, Executive Management, Contract Negotiation, Negotiation, Financial Analysis, Team Building, Strategic Planning, Process Improvement, Due Diligence, Business Strategy, New Business Development, Portfolio Management, Problem Solving, Mentoring, Debt, Operations Management, Forecasting, Customer Relations, Mediation, Credit Analysis, Vendor Management, Skip Tracing, Loans, Management, Customer Service, Financial Services, BPO, Start-ups, Mergers, Debt Settlement, Mergers & Acquisitions, Call Centers, Leadership, Credit Cards, Licensing, Accounting, Insurance, Analysis, Strategy, Legal Compliance, Litigation Support
Education
Temple University - James E. Beasley School of Law 1998 — 2003
Juris Doctor, Law
Temple University 1994 — 1998
Bachelor of Arts, Political Science
Karaki Mayssa Karaki Mayssa's NCO Group Experience October 2006 - February 2007
Job Spécialist Gestion des Avoirs at Scotiabank
Industry Financial Services
Experience
Scotiabank July 2013 - Present
Scotiabank July 2013 - Present
HSBC BANK June 2012 - July 2013
HSBC November 2007 - June 2012
NCO Group October 2006 - February 2007
Recruitment Agency October 2001 - October 2004
Skills
Multiple languages..., Effective communication..., Committed to lifelong..., Taking initiative and..., Reliable, team player,..., Abilities to handle..., Self motivated,..., Financial Analysis, Risk Management, Banking, Credit, Credit Risk, Retail Banking, Leadership
Education
CSI global education Inc 2013 — 2013
Certificat,Investment and Taxation
CSI global education Inc 2012 — 2012
Certificat, MUTUAL FUNDS INVESTMENT CANADA (IFC)
Université de Montréal / University of Montreal 2007 — 2010
Certificat, MINEURE ART ET SCIENCE
University Saint-Joseph 2004 — 2006
Bachelor's degree, Bachelor Business and Management
Scotiabank July 2013 - Present
Scotiabank July 2013 - Present
HSBC BANK June 2012 - July 2013
HSBC November 2007 - June 2012
NCO Group October 2006 - February 2007
Recruitment Agency October 2001 - October 2004
Skills
Multiple languages..., Effective communication..., Committed to lifelong..., Taking initiative and..., Reliable, team player,..., Abilities to handle..., Self motivated,..., Financial Analysis, Risk Management, Banking, Credit, Credit Risk, Retail Banking, Leadership
Education
CSI global education Inc 2013 — 2013
Certificat,Investment and Taxation
CSI global education Inc 2012 — 2012
Certificat, MUTUAL FUNDS INVESTMENT CANADA (IFC)
Université de Montréal / University of Montreal 2007 — 2010
Certificat, MINEURE ART ET SCIENCE
University Saint-Joseph 2004 — 2006
Bachelor's degree, Bachelor Business and Management
Tiffany R. Lewandowski's NCO Group Experience October 2007 - February 2009
Job Technical Recruiter at LeadPages
Industry Staffing and Recruiting
Experience
LeadPages July 2014 - Present
Robert Half Technology, IT Recruiting October 2011 - July 2014
American Community Newspapers II, LLC April 2009 - October 2011
NCO Group October 2007 - February 2009
Skills
Contract Recruitment, HRIS, Vendor Management, Onboarding, Business Networking, Recruiting, Consulting, Networking, Job Fairs, Screening Resumes, Recruitment Advertising, Information Technology, IT Recruitment, Performance Management, Temporary Staffing, Customer Service, Benefits Negotiation, Executive Search, Technical Recruiting, Permanent Placement, Staffing Services, Temporary Placement, Staff Augmentation, Social Networking, Internet Recruiting, Talent Acquisition, Employee Relations, Talent Management, Resume Writing, Project Management, Sourcing, Applicant Tracking..., SDLC, Facebook, SharePoint, Screening, College Recruiting, Interviews, Management
Education
University of Minnesota-Twin Cities 2004 — 2007
BS
Maple Grove Senior High
LeadPages July 2014 - Present
Robert Half Technology, IT Recruiting October 2011 - July 2014
American Community Newspapers II, LLC April 2009 - October 2011
NCO Group October 2007 - February 2009
Skills
Contract Recruitment, HRIS, Vendor Management, Onboarding, Business Networking, Recruiting, Consulting, Networking, Job Fairs, Screening Resumes, Recruitment Advertising, Information Technology, IT Recruitment, Performance Management, Temporary Staffing, Customer Service, Benefits Negotiation, Executive Search, Technical Recruiting, Permanent Placement, Staffing Services, Temporary Placement, Staff Augmentation, Social Networking, Internet Recruiting, Talent Acquisition, Employee Relations, Talent Management, Resume Writing, Project Management, Sourcing, Applicant Tracking..., SDLC, Facebook, SharePoint, Screening, College Recruiting, Interviews, Management
Education
University of Minnesota-Twin Cities 2004 — 2007
BS
Maple Grove Senior High
Nathan Gamer Nathan Gamer's NCO Group Experience August 2010 - Present
Job Independent Writing and Editing Professional
Industry Writing and Editing
Experience
NCO Group August 2010 - Present
Skills
Funny, Handsome, Charming
Education
University of Minnesota-Morris 2006 — 2010
Bachelor's Degree, English
NCO Group August 2010 - Present
Skills
Funny, Handsome, Charming
Education
University of Minnesota-Morris 2006 — 2010
Bachelor's Degree, English
Jasmine German's NCO Group Experience March 2009 - June 2011
Job ADPE Technician at Vectrus
Industry Information Technology and Services
Experience
Vectrus July 2015 - Present
SAIC March 2015 - July 2015
Information Innovators Inc. (Triple-i) November 2011 - November 2014
Duke Energy September 2011 - November 2011
NCO Group March 2009 - June 2011
Skills
Active Directory, Windows Server, Windows 7, Servers, Windows XP, Microsoft Exchange, VMware, Troubleshooting, Help Desk Support, Network Administration, Technical Support, Remote Desktop, Group Policy, VPN, Customer Service, Windows, System Administration
Education
Troy University in Montgomery 2008 — 2015
BS, Computer Science
Jefferson Davis High School 2005 — 2008
Diploma, General Studies
Vectrus July 2015 - Present
SAIC March 2015 - July 2015
Information Innovators Inc. (Triple-i) November 2011 - November 2014
Duke Energy September 2011 - November 2011
NCO Group March 2009 - June 2011
Skills
Active Directory, Windows Server, Windows 7, Servers, Windows XP, Microsoft Exchange, VMware, Troubleshooting, Help Desk Support, Network Administration, Technical Support, Remote Desktop, Group Policy, VPN, Customer Service, Windows, System Administration
Education
Troy University in Montgomery 2008 — 2015
BS, Computer Science
Jefferson Davis High School 2005 — 2008
Diploma, General Studies
Steve Cordon Steve Cordon's NCO Group Experience March 2009 - October 2011
Job Owner, Interpreter/Translator en C&R Translations
Industry Utilities
Experience
C&R Transalations January 2012 - Present
ENS Corporation January 2012 - Present
NCO Group March 2009 - October 2011
Transactel December 2009 - December 2010
Skills
Interpretation, Interpreting, Conference Interpreting, Interpreting Data, Cellular Communications, Human Resources, Recruiting, Contract Recruitment, Recruitment Advertising, Translation, Technical Translation, Legal Translation, Medical Translation, Machine Translation, Financial Translation, Spanish-English, Teaching, Training, Employee Training, Training Delivery, Teacher Training, Technical Training, Language Teaching, Teaching English as a..., Teaching Writing, Teaching Reading, Clinical Research, Clinical Psychology
Education
Universidad de San Carlos de Guatemala 2001 — 2011
Licenciatura en Psicologia, Clinical Psychology
Universidad Galileo 2004 — 2009
Tecnico en Urgencias Medicas y Cuidados Intensivos, Emergency Medical Technology/Technician (EMT Paramedic)
C&R Transalations January 2012 - Present
ENS Corporation January 2012 - Present
NCO Group March 2009 - October 2011
Transactel December 2009 - December 2010
Skills
Interpretation, Interpreting, Conference Interpreting, Interpreting Data, Cellular Communications, Human Resources, Recruiting, Contract Recruitment, Recruitment Advertising, Translation, Technical Translation, Legal Translation, Medical Translation, Machine Translation, Financial Translation, Spanish-English, Teaching, Training, Employee Training, Training Delivery, Teacher Training, Technical Training, Language Teaching, Teaching English as a..., Teaching Writing, Teaching Reading, Clinical Research, Clinical Psychology
Education
Universidad de San Carlos de Guatemala 2001 — 2011
Licenciatura en Psicologia, Clinical Psychology
Universidad Galileo 2004 — 2009
Tecnico en Urgencias Medicas y Cuidados Intensivos, Emergency Medical Technology/Technician (EMT Paramedic)
Eryck Nelson Eryck Nelson's NCO Group Experience February 2015 - August 2015
Job Call Center Supervisor at NCO Group
Industry Wireless
Experience
Sykes September 2013 - Present
NCO Group February 2015 - August 2015
Cumberland County Department of Social Services November 2012 - August 2013
Crate & Barrel July 2010 - September 2010
McDonald's Corporation February 2008 - March 2010
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Maintenance, Warehousing, Cashiering, Fast Food, Truckload, XP, Windows 7, Dreamweaver, Windows Vista, LAN-WAN, Network Hardware, Web Design, Security Protocols, Microsoft Office, Mac OS, PowerPoint, Project Management, Waterfall, Customer Service, Case Managment, Team Leadership, Troubleshooting, Telephone Skills, Internet Explorer, Hardware, Outlook, Windows XP Pro, Laptops, Microsoft Office 2007, Access, Windows, Printers, Data Entry, Software Installation, Facebook, Gmail, Yahoo, Help Desk Support, System Administration, Networking, Management, Windows XP, Case Management, Leadership, Training, Microsoft Excel, Team Building
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology Project Management
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (AAIT), Information Technology, 2.85
Kings Mountain High 2003 — 2008
High School Diploma
Sykes September 2013 - Present
NCO Group February 2015 - August 2015
Cumberland County Department of Social Services November 2012 - August 2013
Crate & Barrel July 2010 - September 2010
McDonald's Corporation February 2008 - March 2010
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Maintenance, Warehousing, Cashiering, Fast Food, Truckload, XP, Windows 7, Dreamweaver, Windows Vista, LAN-WAN, Network Hardware, Web Design, Security Protocols, Microsoft Office, Mac OS, PowerPoint, Project Management, Waterfall, Customer Service, Case Managment, Team Leadership, Troubleshooting, Telephone Skills, Internet Explorer, Hardware, Outlook, Windows XP Pro, Laptops, Microsoft Office 2007, Access, Windows, Printers, Data Entry, Software Installation, Facebook, Gmail, Yahoo, Help Desk Support, System Administration, Networking, Management, Windows XP, Case Management, Leadership, Training, Microsoft Excel, Team Building
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology Project Management
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (AAIT), Information Technology, 2.85
Kings Mountain High 2003 — 2008
High School Diploma
Juan Pablo Merida Juan Pablo Merida's NCO Group Experience July 2009 - Present
Job Diseñador en Pipas artesanales JP
Industry E-Learning
Experience
Pipas artesanales JP January 2013 - Present
NCO Group July 2009 - Present
Sericom July 2009 - Present
Universidad Galileo January 2009 - Present
InsideWebs Agency January 2010 - August 2015
NCO Group 2009 - 2012
Skills
Servicio de atención al..., Centro de llamadas, Satisfacción del cliente, Entrenamiento, Administración y..., Liderazgo de equipos, Dirección y desarrollo..., Experiencia del cliente, Mejora de procesos, Gestión de relaciones..., Arquitectura, Diseño web, Educación superior, Diseño arquitectónico
Education
Universidad de San Carlos de Guatemala 1989 — 1997
7mo semestre Licenciatura en Arquitectura, Arquitectura
Universidad de San Carlos de Guatemala 1989 — 1995
Licenciatura, Arquitectura, 7mo semestre
Pipas artesanales JP January 2013 - Present
NCO Group July 2009 - Present
Sericom July 2009 - Present
Universidad Galileo January 2009 - Present
InsideWebs Agency January 2010 - August 2015
NCO Group 2009 - 2012
Skills
Servicio de atención al..., Centro de llamadas, Satisfacción del cliente, Entrenamiento, Administración y..., Liderazgo de equipos, Dirección y desarrollo..., Experiencia del cliente, Mejora de procesos, Gestión de relaciones..., Arquitectura, Diseño web, Educación superior, Diseño arquitectónico
Education
Universidad de San Carlos de Guatemala 1989 — 1997
7mo semestre Licenciatura en Arquitectura, Arquitectura
Universidad de San Carlos de Guatemala 1989 — 1995
Licenciatura, Arquitectura, 7mo semestre
Vee Hernandez Vee Hernandez's NCO Group Experience December 2008 - October 2009
Job Entrepreneur at Pupusa Puppies
Industry Food & Beverages
Experience
Pupusa Puppies June 2012 - Present
Molina Healthcare October 2009 - March 2012
NCO Group December 2008 - October 2009
Skills
75 wmp, Clerical Skills, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, QuickBooks, Mathematica, Spanish-speaking, Teamwork, Love to Cook, Operational Efficiency
Education
Texas School of Business-North 2009 — 2010
Medical, Medical Office Management/Administration
Eisenhower High School 2002 — 2006
General, Regular/General High School/Secondary Diploma Program
Pupusa Puppies June 2012 - Present
Molina Healthcare October 2009 - March 2012
NCO Group December 2008 - October 2009
Skills
75 wmp, Clerical Skills, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, QuickBooks, Mathematica, Spanish-speaking, Teamwork, Love to Cook, Operational Efficiency
Education
Texas School of Business-North 2009 — 2010
Medical, Medical Office Management/Administration
Eisenhower High School 2002 — 2006
General, Regular/General High School/Secondary Diploma Program
Gricelda Sanchez Gricelda Sanchez's NCO Group Experience March 2002 - November 2005
Job PCD Systems Engineer at Noble Drilling
Industry Information Technology and Services
Experience
Spectra Energy July 2014 - Present
Noble Drilling April 2013 - June 2014
EP ENERGY October 2011 - April 2013
EPCO, Inc. October 2010 - October 2011
Manpower/El Paso Corporation September 2007 - October 2010
Medical Business Management Service April 2006 - August 2007
Kelly Services January 2005 - 2006
NCO Group March 2002 - November 2005
Skills
Visio, Social Skills, Business Analysis, Software Documentation, Automation, DBMS, Finance, Access, SCADA, Visual Basic, Databases, Troubleshooting, Microsoft SQL Server, XML, Analysis, Testing, Software Development, SQL, Networking, Quality Assurance, Technical Support, Security, Unix, Windows Server, Telecommunications, SharePoint, Software Installation, Linux
Education
University of Houston-Downtown 2004 — 2010
BBA, Finance
Spectra Energy July 2014 - Present
Noble Drilling April 2013 - June 2014
EP ENERGY October 2011 - April 2013
EPCO, Inc. October 2010 - October 2011
Manpower/El Paso Corporation September 2007 - October 2010
Medical Business Management Service April 2006 - August 2007
Kelly Services January 2005 - 2006
NCO Group March 2002 - November 2005
Skills
Visio, Social Skills, Business Analysis, Software Documentation, Automation, DBMS, Finance, Access, SCADA, Visual Basic, Databases, Troubleshooting, Microsoft SQL Server, XML, Analysis, Testing, Software Development, SQL, Networking, Quality Assurance, Technical Support, Security, Unix, Windows Server, Telecommunications, SharePoint, Software Installation, Linux
Education
University of Houston-Downtown 2004 — 2010
BBA, Finance
Alan Hook Alan Hook's NCO Group Experience August 2010 - September 2013
Job Sales Leader seeking New Opportunity
Industry Financial Services
Experience
Financial Asset Management Services (FAMS) October 2013 - April 2015
NCO Group August 2010 - September 2013
Sallie Mae December 1995 - February 2010
Student Loan Funding December 1995 - June 2005
State of Ohio September 1992 - December 1995
Skills
Hiring, Strategic Planning, Cross-functional Team..., Sales Management, Consultative Selling, Team Building, New Business Development, B2B, Loans, Salesforce.com, Account Management, Sales, CRM, Business Development, Process Improvement, Lead Generation, Selling, Marketing, Strategy, Marketing Strategy, Customer Experience, Training, Customer Service, Management, Leadership, Customer Satisfaction, Contract Negotiation, Coaching, Vendor Management, Customer Retention, Strategic Partnerships, Call Centers, Team Leadership, Executive Management, Program Management, Budgets, Sales Operations, Financial Services, Public Speaking
Education
University of Phoenix 2000 — 2003
M.B.A.
The Ohio State University 1985 — 1990
B.A., Journalism
Financial Asset Management Services (FAMS) October 2013 - April 2015
NCO Group August 2010 - September 2013
Sallie Mae December 1995 - February 2010
Student Loan Funding December 1995 - June 2005
State of Ohio September 1992 - December 1995
Skills
Hiring, Strategic Planning, Cross-functional Team..., Sales Management, Consultative Selling, Team Building, New Business Development, B2B, Loans, Salesforce.com, Account Management, Sales, CRM, Business Development, Process Improvement, Lead Generation, Selling, Marketing, Strategy, Marketing Strategy, Customer Experience, Training, Customer Service, Management, Leadership, Customer Satisfaction, Contract Negotiation, Coaching, Vendor Management, Customer Retention, Strategic Partnerships, Call Centers, Team Leadership, Executive Management, Program Management, Budgets, Sales Operations, Financial Services, Public Speaking
Education
University of Phoenix 2000 — 2003
M.B.A.
The Ohio State University 1985 — 1990
B.A., Journalism
Carol Gordillo's NCO Group Experience October 2012 - August 2014
Job Gerente de Recursos Humanos en Mercy Corps Guatemala
Industry Human Resources
Experience
Mercy Corps June 2015 - Present
Universidad Mariano Gálvez de Guatemala February 2012 - Present
Estrategas January 2010 - Present
Universidad de San Carlos de Guatemala 2015 - 2015
NCO Group October 2012 - August 2014
Vipersa January 2007 - January 2011
Skills
Employee Relations, Performance Management, Coaching, Microsoft Office, Change Management, Recursos humanos, Gestión de proyectos, Gestión del talento..., Consultoría de recursos..., Políticas de recursos..., Planificación..., Administración y..., Cambio organizacional, Desarrollo..., Gestión del rendimiento..., Human Resources, Organizational..., Relaciones con los..., Selección de personal
Education
Universidad de San Carlos de Guatemala 2008 — 2012
Maestría en Administración de Recursos Humanos, Recursos Humanos
Universidad Rafael Landívar 2003 — 2007
Licenciatura en Psicología con Énfasis en Área Organizacional, Psicología Industrial/Organizacional
Mercy Corps June 2015 - Present
Universidad Mariano Gálvez de Guatemala February 2012 - Present
Estrategas January 2010 - Present
Universidad de San Carlos de Guatemala 2015 - 2015
NCO Group October 2012 - August 2014
Vipersa January 2007 - January 2011
Skills
Employee Relations, Performance Management, Coaching, Microsoft Office, Change Management, Recursos humanos, Gestión de proyectos, Gestión del talento..., Consultoría de recursos..., Políticas de recursos..., Planificación..., Administración y..., Cambio organizacional, Desarrollo..., Gestión del rendimiento..., Human Resources, Organizational..., Relaciones con los..., Selección de personal
Education
Universidad de San Carlos de Guatemala 2008 — 2012
Maestría en Administración de Recursos Humanos, Recursos Humanos
Universidad Rafael Landívar 2003 — 2007
Licenciatura en Psicología con Énfasis en Área Organizacional, Psicología Industrial/Organizacional
Marcia Salazar-Thompson's NCO Group Experience August 1999 - September 2007
Job Project Manager at National Oilwell Varco
Industry Oil & Energy
Experience
National Oilwell Varco October 2007 - Present
NCO Group August 1999 - September 2007
Wells Publishing, Inc. October 1996 - November 1998
Education
The University of Texas at San Antonio 1999 — 2002
Bachelor of Arts (BA), Communications/Pubic Relations
National Oilwell Varco October 2007 - Present
NCO Group August 1999 - September 2007
Wells Publishing, Inc. October 1996 - November 1998
Education
The University of Texas at San Antonio 1999 — 2002
Bachelor of Arts (BA), Communications/Pubic Relations
Tiesha Moten Tiesha Moten's NCO Group Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2011 - 2012
Education
Ultimate Medical Academy 2015 — 2016
Bachelor of Applied Science (B.A.Sc.), Medical Administrative/Executive Assistant and Medical Secretary
NCO Group 2011 - 2012
Education
Ultimate Medical Academy 2015 — 2016
Bachelor of Applied Science (B.A.Sc.), Medical Administrative/Executive Assistant and Medical Secretary
Kate Gamlin's NCO Group Experience August 2005 - February 2008
Job Senior Financial Analyst
Industry Financial Services
Experience
Healthy New Beginnings January 2015 - Present
FreedomPay October 2013 - August 2014
FreedomPay October 2012 - October 2013
FreedomPay January 2010 - July 2012
Janney Montgomery Scott February 2008 - January 2010
NCO Group August 2005 - February 2008
Skills
Excel, Access, Solomon, FRX, SAP, Accpac, Bank Reconciliation, Account Reconciliation, Process Improvement, Finance, Financial Reporting, Accruals, Accounting, Microsoft Excel, General Ledger, Journal Entries, FRx, GAAP, Microsoft Dynamics SL, Management, Leadership, Microsoft Office, Financial Analysis, Budgets, Team Building, Strategy
Education
University of Central Florida 2000 — 2005
Bachelor of Science (B.S.), Accounting
Healthy New Beginnings January 2015 - Present
FreedomPay October 2013 - August 2014
FreedomPay October 2012 - October 2013
FreedomPay January 2010 - July 2012
Janney Montgomery Scott February 2008 - January 2010
NCO Group August 2005 - February 2008
Skills
Excel, Access, Solomon, FRX, SAP, Accpac, Bank Reconciliation, Account Reconciliation, Process Improvement, Finance, Financial Reporting, Accruals, Accounting, Microsoft Excel, General Ledger, Journal Entries, FRx, GAAP, Microsoft Dynamics SL, Management, Leadership, Microsoft Office, Financial Analysis, Budgets, Team Building, Strategy
Education
University of Central Florida 2000 — 2005
Bachelor of Science (B.S.), Accounting
Jairo Daniel Castaneda Jairo Daniel Castaneda's NCO Group Experience October 2012 - December 2013
Job Internet Marketing Specialist en DISH TV, a Retailer of Dish Network
Industry International Affairs
Experience
Dish Network 2015 - Present
Sprint 2014 - 2015
Allied Global Contact Center & BPO February 2014 - December 2014
NCO Group October 2012 - December 2013
T-Mobile October 2012 - December 2013
1800flowers.com June 2012 - October 2012
Coca-Cola Refrescos Bandeirantes March 2010 - March 2012
Capgemini February 2009 - March 2012
Telefónica November 2006 - December 2007
Skills
Microsoft Office, Investigación y..., Servicio de atención al..., Gestión de proyectos, Planificación..., Microsoft Excel, Liderazgo, Redes sociales
Education
Universidad Mariano Gálvez
Dish Network 2015 - Present
Sprint 2014 - 2015
Allied Global Contact Center & BPO February 2014 - December 2014
NCO Group October 2012 - December 2013
T-Mobile October 2012 - December 2013
1800flowers.com June 2012 - October 2012
Coca-Cola Refrescos Bandeirantes March 2010 - March 2012
Capgemini February 2009 - March 2012
Telefónica November 2006 - December 2007
Skills
Microsoft Office, Investigación y..., Servicio de atención al..., Gestión de proyectos, Planificación..., Microsoft Excel, Liderazgo, Redes sociales
Education
Universidad Mariano Gálvez
Ann Thomas-Thornton's NCO Group Experience 2010 - Present
Job Bilingual Customer Service Rep, Care Trained, Tech Support at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group 2010 - Present
Dial America Marketing November 2006 - September 2008
Alternative Staffing, Inc. March 2002 - September 2006
Washington Inventoy Services January 1996 - March 2002
Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, Customer Retention, Troubleshooting, Contact Centers, Call Center Development, Telephone Skills, Process Improvement, Data Entry, Help Desk Support, Vendor Management, Time Management, Interviews
Education
Trident Technical College 2001 — 2002
Medical Billing and Coding, Information Technology
Rogers High School, Newport, R.I. 1979 — 1981
Dipolma
NCO Group 2010 - Present
Dial America Marketing November 2006 - September 2008
Alternative Staffing, Inc. March 2002 - September 2006
Washington Inventoy Services January 1996 - March 2002
Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, Customer Retention, Troubleshooting, Contact Centers, Call Center Development, Telephone Skills, Process Improvement, Data Entry, Help Desk Support, Vendor Management, Time Management, Interviews
Education
Trident Technical College 2001 — 2002
Medical Billing and Coding, Information Technology
Rogers High School, Newport, R.I. 1979 — 1981
Dipolma
Juan Manuel Quintero Sánchez Juan Manuel Quintero Sánchez's NCO Group Experience October 2013 - Present
Job CSR at NCO Group
Industry Photography
Experience
NCO Group October 2013 - Present
Iguana Studio August 2013 - Present
EPS x MS January 2010 - Present
Instituto Nacional De Electrificación - INDE March 2008 - October 2008
Skills
Photography, Customer Service, Windows Services, Internet Services, AutoCAD, Computer Hardware
Education
Universidad Mariano Gálvez 2009 — 2017
Industrial Engineering
La Fototeca 2012 — 2012
Fotografía artística
NCO Group October 2013 - Present
Iguana Studio August 2013 - Present
EPS x MS January 2010 - Present
Instituto Nacional De Electrificación - INDE March 2008 - October 2008
Skills
Photography, Customer Service, Windows Services, Internet Services, AutoCAD, Computer Hardware
Education
Universidad Mariano Gálvez 2009 — 2017
Industrial Engineering
La Fototeca 2012 — 2012
Fotografía artística
Nery Rios Nery Rios's NCO Group Experience March 2009 - December 2011
Job UPS Inside Sales Supervisor
Industry Logistics and Supply Chain
Experience
UPS December 2011 - Present
NCO Group March 2009 - December 2011
TracFone Wireless September 2007 - February 2009
Skills
Managing Accounts, Operations Management, Sales Management, Project Management, Leadership Development, Motivational Speaking, Coaching Staff, Business Development, Staff..., Constructive Feedback, Time Management, Organizational..., Vendor Management, Management, Leadership, Coaching, Customer Satisfaction, Account Management, Logistics, Customer Service, Sales, Process Improvement, Team Leadership
Education
Universidad Mariano Gálvez 2012 — 2016
Marketing, Marketing/Marketing Management, General
UPS December 2011 - Present
NCO Group March 2009 - December 2011
TracFone Wireless September 2007 - February 2009
Skills
Managing Accounts, Operations Management, Sales Management, Project Management, Leadership Development, Motivational Speaking, Coaching Staff, Business Development, Staff..., Constructive Feedback, Time Management, Organizational..., Vendor Management, Management, Leadership, Coaching, Customer Satisfaction, Account Management, Logistics, Customer Service, Sales, Process Improvement, Team Leadership
Education
Universidad Mariano Gálvez 2012 — 2016
Marketing, Marketing/Marketing Management, General
Troy C. Whitley Troy C. Whitley's NCO Group Experience September 2003 - August 2006
Job Clinical Engineer at Cyberonics
Industry Medical Devices
Experience
Cyberonics July 2014 - Present
Revscene.com Internet Ltd. (Revscene.net) November 2011 - Present
DroneWave April 2008 - Present
Pelesys March 2013 - June 2014
Bodog September 2006 - October 2008
NCO Group September 2003 - August 2006
Skills
Online Gaming, Broadcast Television, Radio Broadcasting, Copywriting, Wordpress, Storytelling, Team Building, Social Media Marketing, Online Advertising, Training, Social Media, Leadership, Management, Social Networking, E-Learning, E-learning..., E-learning Modules, Microsoft Office, WordPress
Education
Columbia Academy
Broadcast & Performing Arts
Thompson Rivers University
Cyberonics July 2014 - Present
Revscene.com Internet Ltd. (Revscene.net) November 2011 - Present
DroneWave April 2008 - Present
Pelesys March 2013 - June 2014
Bodog September 2006 - October 2008
NCO Group September 2003 - August 2006
Skills
Online Gaming, Broadcast Television, Radio Broadcasting, Copywriting, Wordpress, Storytelling, Team Building, Social Media Marketing, Online Advertising, Training, Social Media, Leadership, Management, Social Networking, E-Learning, E-learning..., E-learning Modules, Microsoft Office, WordPress
Education
Columbia Academy
Broadcast & Performing Arts
Thompson Rivers University
Jazmin Macias, PHR's NCO Group Experience 2005 - 2007
Job HR Business Partner at Trafigura
Industry Oil & Energy
Experience
Trafigura January 2014 - Present
SERIMAX October 2007 - January 2014
NCO Group 2005 - 2007
Skills
Benefits Administration, Visas, Payroll, Recruiting, Performance Management, Training, Employee Relations, HRIS, IFS, ADP Payroll, HR Policies, ADP HRB, ADP ezLaborManager, FMLA, Employment Law, Talent Management, Onboarding, Talent Acquisition, Workforce Planning, Employee Handbooks, Organizational..., Hiring, Personnel Management, Employee Benefits, Technical Recruiting, Oil/Gas, College Recruiting, Temporary Staffing, Human Resources, Pipelines, New Hire Orientations, Sourcing, Applicant Tracking..., Deferred Compensation, Oil & Gas Industry, Executive Search, Outlook, PeopleSoft, Energy Industry, Change Management, SAP, Time Management, Supervisory Skills, Administration, Petroleum, Interviews, Software Documentation, Job Descriptions, COBRA, Oil & Gas
Education
Rice University - Susanne M. Glasscock School of Continuing Studies
PHR Certification
Universidad Regiomontana, A.C. 2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing
Trafigura January 2014 - Present
SERIMAX October 2007 - January 2014
NCO Group 2005 - 2007
Skills
Benefits Administration, Visas, Payroll, Recruiting, Performance Management, Training, Employee Relations, HRIS, IFS, ADP Payroll, HR Policies, ADP HRB, ADP ezLaborManager, FMLA, Employment Law, Talent Management, Onboarding, Talent Acquisition, Workforce Planning, Employee Handbooks, Organizational..., Hiring, Personnel Management, Employee Benefits, Technical Recruiting, Oil/Gas, College Recruiting, Temporary Staffing, Human Resources, Pipelines, New Hire Orientations, Sourcing, Applicant Tracking..., Deferred Compensation, Oil & Gas Industry, Executive Search, Outlook, PeopleSoft, Energy Industry, Change Management, SAP, Time Management, Supervisory Skills, Administration, Petroleum, Interviews, Software Documentation, Job Descriptions, COBRA, Oil & Gas
Education
Rice University - Susanne M. Glasscock School of Continuing Studies
PHR Certification
Universidad Regiomontana, A.C. 2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing
Mark Gotto Mark Gotto's NCO Group Experience May 2002 - April 2006
Job City Councilman at Centennial City Council
Industry Telecommunications
Experience
Centennial City Council January 2014 - Present
Gotto Consulting September 2010 - Present
Dish Network March 2006 - September 2010
NCO Group May 2002 - April 2006
Gateway January 2000 - May 2002
MCI Communications, Inc 1992 - 2000
Skills
Leadership, Call Center, Call Centers, Strategic Leadership, BPO, Vendor Management, Operations Management, Customer Service, Customer Experience, Change Management, Sales, Customer Satisfaction, Performance Management, SaaS, Strategic Planning, Contact Centers, Workforce Management, Business Relationship..., Telecommunications, CRM, Solution Selling, Team Building, Management, Avaya, Account Management, Process Improvement, Cross-functional Team..., Team Leadership, Employee Training, Budgets, Customer Retention, Training, VoIP, Sales Management, Management Consulting, Outsourcing, IVR, Integration, Program Management, Call Center Development, Inbound Marketing, Telephony, Business Process..., Unified Communications, ACD, Service Delivery, Professional Services, Strategy, Team Management, Managed Services
Education
The University of South Dakota 1987 — 1991
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Centennial City Council January 2014 - Present
Gotto Consulting September 2010 - Present
Dish Network March 2006 - September 2010
NCO Group May 2002 - April 2006
Gateway January 2000 - May 2002
MCI Communications, Inc 1992 - 2000
Skills
Leadership, Call Center, Call Centers, Strategic Leadership, BPO, Vendor Management, Operations Management, Customer Service, Customer Experience, Change Management, Sales, Customer Satisfaction, Performance Management, SaaS, Strategic Planning, Contact Centers, Workforce Management, Business Relationship..., Telecommunications, CRM, Solution Selling, Team Building, Management, Avaya, Account Management, Process Improvement, Cross-functional Team..., Team Leadership, Employee Training, Budgets, Customer Retention, Training, VoIP, Sales Management, Management Consulting, Outsourcing, IVR, Integration, Program Management, Call Center Development, Inbound Marketing, Telephony, Business Process..., Unified Communications, ACD, Service Delivery, Professional Services, Strategy, Team Management, Managed Services
Education
The University of South Dakota 1987 — 1991
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Phil Aylward Phil Aylward's NCO Group Experience April 2014 - Present
Job
Industry Computer Software
Experience
NCO Group April 2014 - Present
Exigo Office August 2013 - February 2014
Bank of America April 2005 - January 2013
MarketAxess October 2001 - August 2005
Reuters Financial Software October 2000 - October 2001
ITT October 1999 - October 2000
Skills
C, C++, SQL, Windows, Unix, Ada, VAX, Perl, Fortran, Software Development, Solaris, Agile Methodologies, Testing, Web Services, C#, Linux, Americans with..., SDLC, XML, Software Engineering, Microsoft SQL Server, Databases
Education
The University of Texas at Arlington 1978 — 1982
Bachelor of Science (BS), Mechanical Engineering, 3.2
The University of Texas at Arlington 1978 — 1982
Bachelor's Degree, Mechanical Engineering, 3.4/4.0
NCO Group April 2014 - Present
Exigo Office August 2013 - February 2014
Bank of America April 2005 - January 2013
MarketAxess October 2001 - August 2005
Reuters Financial Software October 2000 - October 2001
ITT October 1999 - October 2000
Skills
C, C++, SQL, Windows, Unix, Ada, VAX, Perl, Fortran, Software Development, Solaris, Agile Methodologies, Testing, Web Services, C#, Linux, Americans with..., SDLC, XML, Software Engineering, Microsoft SQL Server, Databases
Education
The University of Texas at Arlington 1978 — 1982
Bachelor of Science (BS), Mechanical Engineering, 3.2
The University of Texas at Arlington 1978 — 1982
Bachelor's Degree, Mechanical Engineering, 3.4/4.0
Seth Todd Seth Todd's NCO Group Experience January 2001 - January 2002
Job Vice President Customer Service at Blinds.com (A Home Depot Company)
Industry Retail
Experience
Blinds.com (A Home Depot Company) August 2014 - Present
The Home Depot March 2012 - August 2014
NCO Customer Management, Inc. January 2003 - March 2012
NCO Customer Management, Inc. January 2003 - March 2012
QWEST COMMUNICATIONS CORP January 2002 - January 2003
NCO Group January 2001 - January 2002
MCI January 1999 - January 2001
Skills
CRM, Business Process..., Call Centers, Workforce Management, Management, Leadership, Customer Experience, Contact Centers, Strategy, BPO, Operations Management, Performance Management, Business Analysis, Process Improvement, Vendor Management, Customer Satisfaction, Outsourcing, Call Center, Strategic Planning, Customer Retention, Analytics, Sales, Call Center Development, P&L Management, Quality Assurance, Avaya, Inbound Marketing, IEX, Cross-functional Team..., Business Operations..., Business Strategy, IEX Total View, Telemarketing, COPC, Forecasting, Project Planning, Contact Center, Planning Budgeting &..., NICE Call Recording, eWFM, Financial Reporting, Analytic Reporting, Chat, Social Media Strategist, Social Media Integration, Salesforce.com..., Social CRM, Insourcing, Interconnected Retail, Customer
Education
University of Phoenix
Bachelor's Degree, Business/Marketing/Digital Marketing
Blinds.com (A Home Depot Company) August 2014 - Present
The Home Depot March 2012 - August 2014
NCO Customer Management, Inc. January 2003 - March 2012
NCO Customer Management, Inc. January 2003 - March 2012
QWEST COMMUNICATIONS CORP January 2002 - January 2003
NCO Group January 2001 - January 2002
MCI January 1999 - January 2001
Skills
CRM, Business Process..., Call Centers, Workforce Management, Management, Leadership, Customer Experience, Contact Centers, Strategy, BPO, Operations Management, Performance Management, Business Analysis, Process Improvement, Vendor Management, Customer Satisfaction, Outsourcing, Call Center, Strategic Planning, Customer Retention, Analytics, Sales, Call Center Development, P&L Management, Quality Assurance, Avaya, Inbound Marketing, IEX, Cross-functional Team..., Business Operations..., Business Strategy, IEX Total View, Telemarketing, COPC, Forecasting, Project Planning, Contact Center, Planning Budgeting &..., NICE Call Recording, eWFM, Financial Reporting, Analytic Reporting, Chat, Social Media Strategist, Social Media Integration, Salesforce.com..., Social CRM, Insourcing, Interconnected Retail, Customer
Education
University of Phoenix
Bachelor's Degree, Business/Marketing/Digital Marketing
Lachi Ivery's NCO Group Experience August 2008 - June 2010
Job Telecommunications Professional
Industry Telecommunications
Experience
NCO Group August 2008 - June 2010
Stoncor Group September 2004 - February 2008
Mattress Giant December 2002 - August 2004
Skills
Sales Management, Software Training, Predictive Dialers, Customer Retention, Sales Coach, System Administration, Computer Setup, Customer Satisfaction, Software Installation, Sales, Management
Education
Charles E. Brimm Medical Arts H.S. 1997 — 2001
Dilpoma, Advanced Math and Science
University of Maryland Eastern Shore
NCO Group August 2008 - June 2010
Stoncor Group September 2004 - February 2008
Mattress Giant December 2002 - August 2004
Skills
Sales Management, Software Training, Predictive Dialers, Customer Retention, Sales Coach, System Administration, Computer Setup, Customer Satisfaction, Software Installation, Sales, Management
Education
Charles E. Brimm Medical Arts H.S. 1997 — 2001
Dilpoma, Advanced Math and Science
University of Maryland Eastern Shore
Ian McCants, MBA's NCO Group Experience May 2010 - October 2011
Job Claims Representative with the Railroad Retirement Board
Industry Government Administration
Experience
US Railroad Retirement Board October 2011 - Present
NCO Group May 2010 - October 2011
Federal Aviation Administration June 2009 - March 2010
Southern Research Institute December 2006 - January 2009
US Navy January 1999 - January 2004
Skills
Microsoft Office, Customer Service, Benefits, Writing, Public Health, Compliance, Policy, Government, Public Administration
Education
Keller Graduate School of Management 2009 — 2011
Business Administration (MBA), General Management, 3.62
Escambia County High School 1994 — 1997
University of Alabama at Birmingham
US Railroad Retirement Board October 2011 - Present
NCO Group May 2010 - October 2011
Federal Aviation Administration June 2009 - March 2010
Southern Research Institute December 2006 - January 2009
US Navy January 1999 - January 2004
Skills
Microsoft Office, Customer Service, Benefits, Writing, Public Health, Compliance, Policy, Government, Public Administration
Education
Keller Graduate School of Management 2009 — 2011
Business Administration (MBA), General Management, 3.62
Escambia County High School 1994 — 1997
University of Alabama at Birmingham
Audrey Owens Audrey Owens's NCO Group Experience August 2010 - January 2011
Job Creative Writer and Editor
Industry Writing and Editing
Experience
Well-Spring Retirement Community February 2013 - Present
Glass Dynamics Inc. November 2011 - March 2012
Subway July 2011 - November 2011
NCO Group August 2010 - January 2011
Anna M. Gove Student Health Center September 2008 - October 2009
Subway February 2007 - June 2008
Hanging Rock State Park July 2005 - September 2006
Skills
Copywriting
Education
University of North Carolina at Greensboro 2008 — 2010
Bachelors, English
Rockingham Community College 2005 — 2008
Associates, English
North Stokes High School
Diploma
Well-Spring Retirement Community February 2013 - Present
Glass Dynamics Inc. November 2011 - March 2012
Subway July 2011 - November 2011
NCO Group August 2010 - January 2011
Anna M. Gove Student Health Center September 2008 - October 2009
Subway February 2007 - June 2008
Hanging Rock State Park July 2005 - September 2006
Skills
Copywriting
Education
University of North Carolina at Greensboro 2008 — 2010
Bachelors, English
Rockingham Community College 2005 — 2008
Associates, English
North Stokes High School
Diploma
ESTHER ASINOBI ESTHER ASINOBI's NCO Group Experience August 2013 - Present
Job Virtual Systems Training Director
Industry Nonprofit Organization Management
Experience
NCO Group August 2013 - Present
Haven International Ventures April 2004 - Present
Enterprise Engineering Solutions January 2012 - May 2015
Stanford Children’s Health April 2014 - June 2014
Sutter Health Systems December 2013 - December 2013
Demic Engineering Corporations January 2004 - August 2013
Yale New Haven Health systems May 2013 - June 2013
University of Los Angeles California February 2013 - March 2013
Reading Health System January 2013 - February 2013
Solution Outreach Int'l Ministries January 2006 - March 2011
Skills
Strategic Planning, Social Media, Customer Service, Project Management, Microsoft Excel, Teaching, Microsoft Office, PowerPoint, Accounting, Public Speaking, Fundraising, Nonprofits, Volunteer Management, Document Management, Enterprise Software, SAP, Bookkeeping, Tax Preparation, Tax Returns, Tax Accounting, SharePoint, Microsoft Word, Epic Willow, Epic Systems
Education
University of Houston-Victoria 2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
University of Houston-Victoria 2004 — 2007
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
NCO Group August 2013 - Present
Haven International Ventures April 2004 - Present
Enterprise Engineering Solutions January 2012 - May 2015
Stanford Children’s Health April 2014 - June 2014
Sutter Health Systems December 2013 - December 2013
Demic Engineering Corporations January 2004 - August 2013
Yale New Haven Health systems May 2013 - June 2013
University of Los Angeles California February 2013 - March 2013
Reading Health System January 2013 - February 2013
Solution Outreach Int'l Ministries January 2006 - March 2011
Skills
Strategic Planning, Social Media, Customer Service, Project Management, Microsoft Excel, Teaching, Microsoft Office, PowerPoint, Accounting, Public Speaking, Fundraising, Nonprofits, Volunteer Management, Document Management, Enterprise Software, SAP, Bookkeeping, Tax Preparation, Tax Returns, Tax Accounting, SharePoint, Microsoft Word, Epic Willow, Epic Systems
Education
University of Houston-Victoria 2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
University of Houston-Victoria 2004 — 2007
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Kimberly H. Williams, PHR, SHRM-CP's NCO Group Experience June 2011 - December 2012
Job Human Resources at Greenheck Fan
Industry Business Supplies and Equipment
Experience
Greenheck March 2015 - Present
Stanley Black & Decker , Inc. December 2012 - March 2015
NCO Group June 2011 - December 2012
Aon Hewitt Associates (Spherion contract) August 2010 - June 2011
New Horizons Computer Learning Center September 2007 - November 2009
Staffing Industry February 2004 - September 2007
WK Dickson & Co., Inc. September 2004 - February 2005
Skills
Recruiting, Talent Acquisition, Employee Relations, Performance Management, Onboarding, Applicant Tracking..., Employee Engagement, HRIS, Technical Recruiting, Resume Writing, Human Resources, Benefits Administration, Talent Management, College Recruiting, PeopleSoft, Employee Benefits, Career Development, Sourcing, Time Management, Management, Contract Recruitment, Temporary Placement, Training, Personnel Management, Interviews, Payroll, Conflict Resolution, Coaching, New Hire Orientations
Education
University of North Carolina at Charlotte 2000 — 2006
BSBA MGMT, HR
University of North Carolina at Charlotte
Management/Human Rersources, Human Resources Management and Services
Greenheck March 2015 - Present
Stanley Black & Decker , Inc. December 2012 - March 2015
NCO Group June 2011 - December 2012
Aon Hewitt Associates (Spherion contract) August 2010 - June 2011
New Horizons Computer Learning Center September 2007 - November 2009
Staffing Industry February 2004 - September 2007
WK Dickson & Co., Inc. September 2004 - February 2005
Skills
Recruiting, Talent Acquisition, Employee Relations, Performance Management, Onboarding, Applicant Tracking..., Employee Engagement, HRIS, Technical Recruiting, Resume Writing, Human Resources, Benefits Administration, Talent Management, College Recruiting, PeopleSoft, Employee Benefits, Career Development, Sourcing, Time Management, Management, Contract Recruitment, Temporary Placement, Training, Personnel Management, Interviews, Payroll, Conflict Resolution, Coaching, New Hire Orientations
Education
University of North Carolina at Charlotte 2000 — 2006
BSBA MGMT, HR
University of North Carolina at Charlotte
Management/Human Rersources, Human Resources Management and Services
Chris Cusack Chris Cusack's NCO Group Experience 2003 - 2009
Job Director of Business Development at TRAKAmerica
Industry Financial Services
Experience
TRAKAmerica (RD Fuller Company) May 2013 - Present
Trade$treet LLC January 2010 - May 2013
Quatra LLC October 2010 - August 2012
NCO Group 2003 - 2009
MBNA America 1988 - 2003
Skills
Closing Deals, Contract Negotiation, Deal Sourcing, Portfolio Management, Management, Strategy, Credit, Negotiation, Credit Cards, Call Center, Banking, Loans, Vendor Management, Operations Management, Risk Management, Business Development, Mergers & Acquisitions, Call Centers, Financial Services
Education
University of Delaware 1985 — 1987
Business Administration
Huntington Beach High School 1980 — 1984
TRAKAmerica (RD Fuller Company) May 2013 - Present
Trade$treet LLC January 2010 - May 2013
Quatra LLC October 2010 - August 2012
NCO Group 2003 - 2009
MBNA America 1988 - 2003
Skills
Closing Deals, Contract Negotiation, Deal Sourcing, Portfolio Management, Management, Strategy, Credit, Negotiation, Credit Cards, Call Center, Banking, Loans, Vendor Management, Operations Management, Risk Management, Business Development, Mergers & Acquisitions, Call Centers, Financial Services
Education
University of Delaware 1985 — 1987
Business Administration
Huntington Beach High School 1980 — 1984
Cortney Warren Cortney Warren's NCO Group Experience May 2012 - February 2013
Job Customer Service Representative
Industry Telecommunications
Experience
Dia America Customer Service RepresentativeDial AmericaDecember 2013 - August 2014
Dial America December 2013 - August 2014
NCO Group May 2012 - February 2013
NCO May 2012 - February 2013
iQor November 2007 - July 2011
iQor November 2007 - July 2011
Animal Medical West April 2005 - May 2007
ANIMAL MEDICAL WEST April 2005 - May 2007
Skills
Customer Service..., Customer Finance, Receptionist Duties, Sales Operations
Education
Trident Technical College 2014 — 2017
Associate's Degree, Radiology Technician, Freshman
Fort Dorchester High School 1999 — 2003
High School Diploma
Dia America Customer Service RepresentativeDial AmericaDecember 2013 - August 2014
Dial America December 2013 - August 2014
NCO Group May 2012 - February 2013
NCO May 2012 - February 2013
iQor November 2007 - July 2011
iQor November 2007 - July 2011
Animal Medical West April 2005 - May 2007
ANIMAL MEDICAL WEST April 2005 - May 2007
Skills
Customer Service..., Customer Finance, Receptionist Duties, Sales Operations
Education
Trident Technical College 2014 — 2017
Associate's Degree, Radiology Technician, Freshman
Fort Dorchester High School 1999 — 2003
High School Diploma
Moise Bola Moise Bola's NCO Group Experience March 2014 - June 2014
Job Customer Service Representative at National Bank of Canada
Industry Financial Services
Experience
National Bank of Canada June 2014 - Present
NCO Group March 2014 - June 2014
APAC Customer Services February 2013 - April 2014
African Cellular June 2011 - December 2012
International Organizations' Department of Foreign Affairs Ministry December 2010 - June 2011
Skills
Microsoft Office, Customer Service, Team Leadership, Business Development, Microsoft Word, Teamwork, Call Centers, Research, Strategic Planning, Event Management, HTML, CSS, JavaScript
Education
Université du Québec à Montréal 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
National Bank of Canada June 2014 - Present
NCO Group March 2014 - June 2014
APAC Customer Services February 2013 - April 2014
African Cellular June 2011 - December 2012
International Organizations' Department of Foreign Affairs Ministry December 2010 - June 2011
Skills
Microsoft Office, Customer Service, Team Leadership, Business Development, Microsoft Word, Teamwork, Call Centers, Research, Strategic Planning, Event Management, HTML, CSS, JavaScript
Education
Université du Québec à Montréal 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
Nyssa Hernandez's NCO Group Experience 2008 - 2012
Job Sales Representative at GlaxoSmithKline
Industry Pharmaceuticals
Experience
GSK 2014 - Present
Whirlpool Corporation 2012 - 2014
NCO Group 2008 - 2012
Skills
Event Planning, Customer Satisfaction, Training, Marketing, Management, Business Development, Retail, Project Management, Sales Management, Budgets, Customer Service, Account Management, Advertising, Contract Negotiation, CRM, Leadership Development, Newsletters, Strategic Planning, Sales, Social Networking, Social Media Marketing, PowerPoint, Marketing Communications, Public Relations, Marketing Strategy, Analysis, Social Media
Education
Texas A&M University 2002 — 2006
Bachelor of Science (B.S.), Communications
GSK 2014 - Present
Whirlpool Corporation 2012 - 2014
NCO Group 2008 - 2012
Skills
Event Planning, Customer Satisfaction, Training, Marketing, Management, Business Development, Retail, Project Management, Sales Management, Budgets, Customer Service, Account Management, Advertising, Contract Negotiation, CRM, Leadership Development, Newsletters, Strategic Planning, Sales, Social Networking, Social Media Marketing, PowerPoint, Marketing Communications, Public Relations, Marketing Strategy, Analysis, Social Media
Education
Texas A&M University 2002 — 2006
Bachelor of Science (B.S.), Communications
Kareisha Hkareisha67's NCO Group Experience 2005 - 2006
Job Advocate at SquareTrade
Industry Telecommunications
Experience
APAC Customer Services AdvocateSquareTradeNovember 2013 - Present
APAC Customer Services October 2013 - Present
Aon Hewitt December 2012 - May 2013
Hawkins Trucking Company February 2009 - March 2011
NCO Group 2005 - 2006
Skills
Fitness, Fitness Training, Customer Service, Administrative..., Microsoft Office, Microsoft Excel, PowerPoint, Outlook, English, Microsoft Word, Windows, Troubleshooting, Customer Satisfaction, Call Centers
Education
University of Phoenix-Houston Campus 2009 — 2013
Bachelor's degree, Business Administration and Management, General, Senior
APAC Customer Services AdvocateSquareTradeNovember 2013 - Present
APAC Customer Services October 2013 - Present
Aon Hewitt December 2012 - May 2013
Hawkins Trucking Company February 2009 - March 2011
NCO Group 2005 - 2006
Skills
Fitness, Fitness Training, Customer Service, Administrative..., Microsoft Office, Microsoft Excel, PowerPoint, Outlook, English, Microsoft Word, Windows, Troubleshooting, Customer Satisfaction, Call Centers
Education
University of Phoenix-Houston Campus 2009 — 2013
Bachelor's degree, Business Administration and Management, General, Senior
Sophia Niles's NCO Group Experience October 2010 - October 2011
Job Sales Associate at Destination Maternity Corporation
Industry Apparel & Fashion
Experience
Destination Maternity Corporation August 2013 - Present
Self employed January 2010 - Present
Randstad February 2012 - August 2013
NCO Group October 2010 - October 2011
Skills
Sales, Microsoft Word, Photoshop, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Stylists, Fashion Styling, Personal Styling, Mannequin Styling, Visual Styling, Marketing Strategy, Social Media Marketing, Sales Operations, Online Advertising, Advertising, Fashion Consulting, Fashion Shows, fashion sales, Event Planning, Event Management, Events Coordination, Product Development, Product Marketing
Education
The Art Institute of Virginia Beach 2010 — 2015
Bachelor of Arts (B.A.), Fashion Marketing / Advertisement
Destination Maternity Corporation August 2013 - Present
Self employed January 2010 - Present
Randstad February 2012 - August 2013
NCO Group October 2010 - October 2011
Skills
Sales, Microsoft Word, Photoshop, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Stylists, Fashion Styling, Personal Styling, Mannequin Styling, Visual Styling, Marketing Strategy, Social Media Marketing, Sales Operations, Online Advertising, Advertising, Fashion Consulting, Fashion Shows, fashion sales, Event Planning, Event Management, Events Coordination, Product Development, Product Marketing
Education
The Art Institute of Virginia Beach 2010 — 2015
Bachelor of Arts (B.A.), Fashion Marketing / Advertisement
Autumn Kochis Autumn Kochis's NCO Group Experience January 2012 - Present
Job Eligibility Manager at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group January 2012 - Present
NCO Group August 2009 - January 2012
NCO Group February 2008 - August 2009
Skills
Training, Multi-state Medicaid..., Multi-state Medicaid..., Chronic & Community..., Federal Social Security..., Social Security..., Homeless, Addictions,..., Program Management, Medicaid, HIPAA, Screening, Microsoft Office, Team Building, Health Care Reform
Education
State University of New York at Albany 2013 — 2018
Bachelor's degree, Computer Science, Sophomore
State University of New York at Albany 2013 — 2018
Computer Science, 4.0
Western Piedmont Community College 2001 — 2002
Transfer Studies, 3.85 GPA
Western High School 1990 — 1994
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
NCO Group January 2012 - Present
NCO Group August 2009 - January 2012
NCO Group February 2008 - August 2009
Skills
Training, Multi-state Medicaid..., Multi-state Medicaid..., Chronic & Community..., Federal Social Security..., Social Security..., Homeless, Addictions,..., Program Management, Medicaid, HIPAA, Screening, Microsoft Office, Team Building, Health Care Reform
Education
State University of New York at Albany 2013 — 2018
Bachelor's degree, Computer Science, Sophomore
State University of New York at Albany 2013 — 2018
Computer Science, 4.0
Western Piedmont Community College 2001 — 2002
Transfer Studies, 3.85 GPA
Western High School 1990 — 1994
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Jay Wessels Jay Wessels's NCO Group Experience October 2009 - October 2010
Job Tech Support at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable September 2010 - April 2012
NCO Group October 2009 - October 2010
Verizon Wireless June 2008 - September 2009
Convergys 1998 - 2005
Skills
A+ Certified, N+ Certified, Microsoft Office, Windows 7, CMS, IEX Total View, Team Building, Microsoft Word, Training, Management, Call Centers, Troubleshooting, Technical Support, Customer Service, Supervisory Skills, System Administration, Workforce Management, Vendor Management, Team Leadership, Leadership, Customer Satisfaction, Coaching, Software Documentation, Customer Experience, Contact Centers
Education
University of Phoenix-Houston Campus 2003 — 2005
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix-Houston Campus 2003 — 2005
Bachelor's degree, E-Commerce/Electronic Commerce, 3.4 GPA
Comcast Cable September 2010 - April 2012
NCO Group October 2009 - October 2010
Verizon Wireless June 2008 - September 2009
Convergys 1998 - 2005
Skills
A+ Certified, N+ Certified, Microsoft Office, Windows 7, CMS, IEX Total View, Team Building, Microsoft Word, Training, Management, Call Centers, Troubleshooting, Technical Support, Customer Service, Supervisory Skills, System Administration, Workforce Management, Vendor Management, Team Leadership, Leadership, Customer Satisfaction, Coaching, Software Documentation, Customer Experience, Contact Centers
Education
University of Phoenix-Houston Campus 2003 — 2005
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix-Houston Campus 2003 — 2005
Bachelor's degree, E-Commerce/Electronic Commerce, 3.4 GPA
Gerardo Chacon Diaz-Duran's NCO Group Experience June 2008 - June 2009
Job Assistant Vicepresident Service Deliver Leader & Guatemala Site Leader en GENPACT LLC
Industry Financial Services
Experience
GENPACT October 2014 - Present
Genpact 2014 - Present
GENPACT LLC April 2012 - Present
GENPACT LLC March 2012 - October 2012
Genpact February 2010 - April 2012
NCO Group June 2008 - June 2009
Education
Universidad Francisco Marroquín 2000 — 2005
Lic., International Business
GENPACT October 2014 - Present
Genpact 2014 - Present
GENPACT LLC April 2012 - Present
GENPACT LLC March 2012 - October 2012
Genpact February 2010 - April 2012
NCO Group June 2008 - June 2009
Education
Universidad Francisco Marroquín 2000 — 2005
Lic., International Business
Jessica Manigault Jessica Manigault's NCO Group Experience July 2008 - December 2009
Job Cameraperson at Citadel Athletics Media
Industry Broadcast Media
Experience
Citadel Athletics Media August 2014 - Present
Brenda's Baskets May 2014 - Present
Loud Television June 2015 - June 2015
Jackson Dawson Communications Inc. May 2015 - May 2015
Dollar General November 2014 - May 2015
Dollar Tree Stores September 2012 - December 2012
Brenda's Basket January 2010 - August 2012
NCO Group July 2008 - December 2009
Verizon Wireless September 2006 - March 2008
Dial America Marketing November 2004 - September 2006
Skills
PowerPoint, Final Cut Pro, Photoshop, Social Media, Video Editing, Microsoft Excel, Microsoft Word, Video Production, Customer Service, Social Networking, Photography, Film Production, Leadership, Public Relations, Adobe Creative Suite, Office Management, File Management, Canon DSLR, Studio Lighting, Sales
Education
Trident Technical College 2010 — 2016
Online Media Certificate
Trident Technical College 2010 — 2015
Associate of Arts (A.A.), Film/Video and Photographic Arts
Citadel Athletics Media August 2014 - Present
Brenda's Baskets May 2014 - Present
Loud Television June 2015 - June 2015
Jackson Dawson Communications Inc. May 2015 - May 2015
Dollar General November 2014 - May 2015
Dollar Tree Stores September 2012 - December 2012
Brenda's Basket January 2010 - August 2012
NCO Group July 2008 - December 2009
Verizon Wireless September 2006 - March 2008
Dial America Marketing November 2004 - September 2006
Skills
PowerPoint, Final Cut Pro, Photoshop, Social Media, Video Editing, Microsoft Excel, Microsoft Word, Video Production, Customer Service, Social Networking, Photography, Film Production, Leadership, Public Relations, Adobe Creative Suite, Office Management, File Management, Canon DSLR, Studio Lighting, Sales
Education
Trident Technical College 2010 — 2016
Online Media Certificate
Trident Technical College 2010 — 2015
Associate of Arts (A.A.), Film/Video and Photographic Arts
Glenn Cannon Glenn Cannon's NCO Group Experience 1993 - 1998
Job Regional Sales Manager at Applied Systems
Industry Information Technology and Services
Experience
Applied Systems April 2013 - Present
ADP Dealer Services September 2003 - April 2013
Universal Underwriters Group 1999 - 2002
Forethought Financial Services May 1997 - May 1999
TransUnion 1993 - 1999
NCO Group 1993 - 1998
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Salesforce.com, Sales Logix, Team Building, CRM, Sales, Marketing, Team Management, Sales Process, Customer Retention, Sales Management, Negotiation, Training, Selling, Solution Selling, Recruiting, Account Management, Direct Sales, New Business Development, Sales Operations
Education
The Ohio State University 1986 — 1991
BA, Psychology
Berea High School 1983 — 1986
Bachelor's degree, Psychology
Applied Systems April 2013 - Present
ADP Dealer Services September 2003 - April 2013
Universal Underwriters Group 1999 - 2002
Forethought Financial Services May 1997 - May 1999
TransUnion 1993 - 1999
NCO Group 1993 - 1998
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Salesforce.com, Sales Logix, Team Building, CRM, Sales, Marketing, Team Management, Sales Process, Customer Retention, Sales Management, Negotiation, Training, Selling, Solution Selling, Recruiting, Account Management, Direct Sales, New Business Development, Sales Operations
Education
The Ohio State University 1986 — 1991
BA, Psychology
Berea High School 1983 — 1986
Bachelor's degree, Psychology
Naz Kidwai Naz Kidwai's NCO Group Experience October 2006 - August 2008
Job Quality Control Manager
Industry Consumer Services
Experience
Affordable Power August 2008 - Present
NCO Group October 2006 - August 2008
NCO Group 2006 - 2008
NCO Group November 2006 - December 2007
Skills
Business Planning, Business Process, Call Center, Coaching, Customer Service, Human Resources, Interviews, Management, Outsourcing, Training, Workforce Management
Education
University of Houston 2001 — 2005
Bachelors, Business Marketing
Affordable Power August 2008 - Present
NCO Group October 2006 - August 2008
NCO Group 2006 - 2008
NCO Group November 2006 - December 2007
Skills
Business Planning, Business Process, Call Center, Coaching, Customer Service, Human Resources, Interviews, Management, Outsourcing, Training, Workforce Management
Education
University of Houston 2001 — 2005
Bachelors, Business Marketing
Beth Sikma Beth Sikma's NCO Group Experience February 2001 - October 2005
Job Enterprise Compliance Representative at The Bancorp
Industry Financial Services
Experience
The Bancorp May 2015 - Present
BNY Mellon February 2011 - March 2015
PNC GIS February 2008 - February 2011
First Data Merchant Services May 2006 - February 2008
NCO Group February 2001 - October 2005
Skills
GENERAL: Microsoft..., Mutual Funds, Outlook, Access, Microsoft Excel, Microsoft Office, Risk Management, Microsoft Word, PowerPoint, Software Documentation, Administrative..., Customer Service, Process Improvement, Data Analysis, SharePoint, Office Management, Teamwork, Project Management, Insurance, System Administration, Analysis, Securities, Program Management, Policy, CRM, Team Building, Research, Project Planning, Back Office, Management, Training, Lotus Notes, Financial Services, Account Reconciliation, Finance, Budgets, PeopleSoft, Accounting, Banking, Administration, Accounts Payable, Time Management, Call Centers, Visio
Education
Widener University School of Law 2013 — 2016
Banking, Corporate, Finance, and Securities Law, 3.8
University of Delaware 1987 — 1999
Bachelor of Arts (B.A.), Psychology, 3.2
The Bancorp May 2015 - Present
BNY Mellon February 2011 - March 2015
PNC GIS February 2008 - February 2011
First Data Merchant Services May 2006 - February 2008
NCO Group February 2001 - October 2005
Skills
GENERAL: Microsoft..., Mutual Funds, Outlook, Access, Microsoft Excel, Microsoft Office, Risk Management, Microsoft Word, PowerPoint, Software Documentation, Administrative..., Customer Service, Process Improvement, Data Analysis, SharePoint, Office Management, Teamwork, Project Management, Insurance, System Administration, Analysis, Securities, Program Management, Policy, CRM, Team Building, Research, Project Planning, Back Office, Management, Training, Lotus Notes, Financial Services, Account Reconciliation, Finance, Budgets, PeopleSoft, Accounting, Banking, Administration, Accounts Payable, Time Management, Call Centers, Visio
Education
Widener University School of Law 2013 — 2016
Banking, Corporate, Finance, and Securities Law, 3.8
University of Delaware 1987 — 1999
Bachelor of Arts (B.A.), Psychology, 3.2
Chris Stephan Trouillot Chris Stephan Trouillot's NCO Group Experience June 2012 - December 2012
Job Designer industriel at Fermos mfg.
Industry Design
Experience
Fermos mfg. January 2014 - Present
Groupe Médical Gaumond inc. September 2012 - October 2013
NCO Group June 2012 - December 2012
Industrielle Alliance 2007 - 2009
Skills
Industrial Design, Customer Service, Microsoft Office, Microsoft Word, Photoshop, Illustrator, Graphic Design, Product Development, Teamwork, InDesign, After Effects, Cinema 4D, Bunkspeed, Solidworks
Education
Université de Montréal / University of Montreal 2007 — 2011
Bachelier, Design industriel
Collège Marie de France
Fermos mfg. January 2014 - Present
Groupe Médical Gaumond inc. September 2012 - October 2013
NCO Group June 2012 - December 2012
Industrielle Alliance 2007 - 2009
Skills
Industrial Design, Customer Service, Microsoft Office, Microsoft Word, Photoshop, Illustrator, Graphic Design, Product Development, Teamwork, InDesign, After Effects, Cinema 4D, Bunkspeed, Solidworks
Education
Université de Montréal / University of Montreal 2007 — 2011
Bachelier, Design industriel
Collège Marie de France
Jose Makepeace A.'s NCO Group Experience February 2009 - February 2014
Job IT Manager
Industry Financial Services
Experience
Fondesol February 2014 - Present
NCO Group February 2009 - February 2014
Xerox August 2008 - February 2009
Corporacion Caprices (Rapsodia) February 2006 - August 2008
Claro Guatemala January 2005 - February 2006
Centrans Internacional November 2000 - January 2005
Skills
Microsoft SQL Server, MySQL, .NET, SQL, C#, JavaScript, XML, Java, PHP, HTML, Microsoft Office, Microsoft Technologies, Linux Desktop, Windows Services, ISA Server 2000, Crystal Reports, Active Directory, Group Policy, McAfee Antivirus, Microsoft Exchange, Visual Basic, Microsoft Windows, Tecnología de Cisco
Education
Universidad Mariano Gálvez 1999 — 2005
Ingeniero en sistemas de información y ciencias de la computación, Ingeniería informática
Universidad Mariano Gálvez 1999 — 2005
Ingeniería, Ingeniería informática
Fondesol February 2014 - Present
NCO Group February 2009 - February 2014
Xerox August 2008 - February 2009
Corporacion Caprices (Rapsodia) February 2006 - August 2008
Claro Guatemala January 2005 - February 2006
Centrans Internacional November 2000 - January 2005
Skills
Microsoft SQL Server, MySQL, .NET, SQL, C#, JavaScript, XML, Java, PHP, HTML, Microsoft Office, Microsoft Technologies, Linux Desktop, Windows Services, ISA Server 2000, Crystal Reports, Active Directory, Group Policy, McAfee Antivirus, Microsoft Exchange, Visual Basic, Microsoft Windows, Tecnología de Cisco
Education
Universidad Mariano Gálvez 1999 — 2005
Ingeniero en sistemas de información y ciencias de la computación, Ingeniería informática
Universidad Mariano Gálvez 1999 — 2005
Ingeniería, Ingeniería informática
Douglas Cossey Douglas Cossey's NCO Group Experience October 2005 - March 2006
Job Senior Accountant/Cost Analyst
Industry Accounting
Experience
High Energy Lighting January 2013 - February 2014
Exterran September 2012 - December 2012
Weatherford March 2012 - May 2012
KBR, Inc. March 2011 - December 2011
Trelleborg Offshore January 2009 - May 2010
Tri-Flo Int'l. Inc March 2006 - November 2008
NCO Group October 2005 - March 2006
Blue Grass Chemicals March 2005 - October 2005
PetroAcct LTD March 2005 - July 2005
MD Technologies June 2002 - February 2005
Skills
Accounting, Cost Accounting, Property Tax, Cash Management, Budgeting, Inventory Management, Strategic Planning, Severance, MRP, Payroll, Financial Accounting, Tax, Use Tax, Compliance, Financial Modeling, Call Center, Financial Reporting, Forecasting, Financial Analysis, Accounts Payable, General Ledger, Internal Controls, Accounts Receivable, Fixed Assets, GAAP, Income Tax, Cash Flow, Purchasing, Excel, Financial Planning, Internal Audit, Analysis, Oil&Gas, Manufacturing, Audit, Cost, Reconciliations, SAP, Access, Procurement, Outlook, Planning, Microsoft Excel, Auditing, Account Reconciliation, Budgets, Project Planning, Oil/Gas, Supervisory Skills, Sarbanes-Oxley Act
Education
University of Houston, C.T. Bauer College of Business 1973 — 1979
Bachelor's, Accounting
Lamar 1970 — 1973
Diploma, Mathematics
High Energy Lighting January 2013 - February 2014
Exterran September 2012 - December 2012
Weatherford March 2012 - May 2012
KBR, Inc. March 2011 - December 2011
Trelleborg Offshore January 2009 - May 2010
Tri-Flo Int'l. Inc March 2006 - November 2008
NCO Group October 2005 - March 2006
Blue Grass Chemicals March 2005 - October 2005
PetroAcct LTD March 2005 - July 2005
MD Technologies June 2002 - February 2005
Skills
Accounting, Cost Accounting, Property Tax, Cash Management, Budgeting, Inventory Management, Strategic Planning, Severance, MRP, Payroll, Financial Accounting, Tax, Use Tax, Compliance, Financial Modeling, Call Center, Financial Reporting, Forecasting, Financial Analysis, Accounts Payable, General Ledger, Internal Controls, Accounts Receivable, Fixed Assets, GAAP, Income Tax, Cash Flow, Purchasing, Excel, Financial Planning, Internal Audit, Analysis, Oil&Gas, Manufacturing, Audit, Cost, Reconciliations, SAP, Access, Procurement, Outlook, Planning, Microsoft Excel, Auditing, Account Reconciliation, Budgets, Project Planning, Oil/Gas, Supervisory Skills, Sarbanes-Oxley Act
Education
University of Houston, C.T. Bauer College of Business 1973 — 1979
Bachelor's, Accounting
Lamar 1970 — 1973
Diploma, Mathematics
Benjamin Pattison Benjamin Pattison's NCO Group Experience April 2006 - March 2008
Job 401(k) Rep at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments April 2008 - Present
NCO Group April 2006 - March 2008
The Home Depot May 2002 - December 2003
Lowes Home Improvement May 2001 - May 2002
Harris Teeter August 2000 - May 2001
Regal Cinemas January 1999 - July 2000
Target February 1997 - December 1998
Skills
Microsoft Windows 98, Windows XP Pro, Windows 2000, Ubuntu, Microsoft Office, MS-DOS, Firefox, Opera, Google Chrome, Internet Explorer, Financial Services, 401k, Networking, Troubleshooting, Due Diligence, Standards Compliance, Security, A+ Certified, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Customer Satisfaction, Customer Experience, Customer Engagement, Customer Support, Phone Skills, Phone Etiquette, Answering Phones, Windows 7, PC building, Outlook, Employee Benefits, Email, Problem Solving, Collaborative Problem..., Critical Thinking, International Shipping, Qualified Domestic..., Shipping, Forklift Operator, Inventory, Cashiering, Pharmacy Technicians, Logistics, General Office Skills, General Administrative..., Multi-line Phone, Call Center, Call Control
Education
University of North Carolina at Charlotte 2001 — 2005
Double BA, History and Political Science
Providence Senior High School 1996 — 2000
Diploma, College Prep
Fidelity Investments April 2008 - Present
NCO Group April 2006 - March 2008
The Home Depot May 2002 - December 2003
Lowes Home Improvement May 2001 - May 2002
Harris Teeter August 2000 - May 2001
Regal Cinemas January 1999 - July 2000
Target February 1997 - December 1998
Skills
Microsoft Windows 98, Windows XP Pro, Windows 2000, Ubuntu, Microsoft Office, MS-DOS, Firefox, Opera, Google Chrome, Internet Explorer, Financial Services, 401k, Networking, Troubleshooting, Due Diligence, Standards Compliance, Security, A+ Certified, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Customer Satisfaction, Customer Experience, Customer Engagement, Customer Support, Phone Skills, Phone Etiquette, Answering Phones, Windows 7, PC building, Outlook, Employee Benefits, Email, Problem Solving, Collaborative Problem..., Critical Thinking, International Shipping, Qualified Domestic..., Shipping, Forklift Operator, Inventory, Cashiering, Pharmacy Technicians, Logistics, General Office Skills, General Administrative..., Multi-line Phone, Call Center, Call Control
Education
University of North Carolina at Charlotte 2001 — 2005
Double BA, History and Political Science
Providence Senior High School 1996 — 2000
Diploma, College Prep
Katherine Carlin Katherine Carlin's NCO Group Experience December 1999 - November 2006
Job Sr IT Asset Analyst at Berkley Technology Services
Industry Information Technology and Services
Experience
Berkley Technology Services August 2014 - Present
Yoh / SAP December 2013 - August 2014
CIGNA January 2013 - August 2013
Wawa, Inc. July 2012 - December 2012
Aptude / Walters Kluwer October 2010 - November 2011
ICON Clinical Research LLC July 2007 - August 2010
NCO Group December 1999 - November 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, MS Project, Visio, HP - Purchasing & Asset..., Altiris - Asset..., Process Improvement, Management, Procurement, Windows, Software Documentation, Project Management, Vendor Management, System Administration, Contract Management, Microsoft SQL Server, Windows 7, Program Management, Analysis, Team Leadership, Troubleshooting, SQL, Purchasing, Computer Hardware, ERP, IT Management, Change Management, Business Analysis, Cross-functional Team..., Business Process..., Project Planning, SharePoint, Leadership, Team Building, Project Portfolio..., Outsourcing, Integration, Operations Management, Risk Management
Education
Tulsa Community College 1997 — 2002
AAS, Industrial Management
Berkley Technology Services August 2014 - Present
Yoh / SAP December 2013 - August 2014
CIGNA January 2013 - August 2013
Wawa, Inc. July 2012 - December 2012
Aptude / Walters Kluwer October 2010 - November 2011
ICON Clinical Research LLC July 2007 - August 2010
NCO Group December 1999 - November 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, MS Project, Visio, HP - Purchasing & Asset..., Altiris - Asset..., Process Improvement, Management, Procurement, Windows, Software Documentation, Project Management, Vendor Management, System Administration, Contract Management, Microsoft SQL Server, Windows 7, Program Management, Analysis, Team Leadership, Troubleshooting, SQL, Purchasing, Computer Hardware, ERP, IT Management, Change Management, Business Analysis, Cross-functional Team..., Business Process..., Project Planning, SharePoint, Leadership, Team Building, Project Portfolio..., Outsourcing, Integration, Operations Management, Risk Management
Education
Tulsa Community College 1997 — 2002
AAS, Industrial Management
Scott Erdo Scott Erdo's NCO Group Experience October 2006 - March 2007
Job Manager Asset Dispostion at City of Houston
Industry Government Administration
Experience
City of Houston September 2008 - Present
Administaff April 2007 - February 2008
NCO Group October 2006 - March 2007
United States Army September 1986 - September 2006
Skills
Fleet Management, Logistics Management, Organizational..., Leadership Development, Team Building, Employee Relations, Logistics, Organizational..., Operations Management, Process Improvement, Strategic Planning, Policy, Change Management, Program Management, Problem Solving, Coaching, Cost Reduction, Team Leadership, Planning, Customer Service, Public Speaking, Administration, Budgeting, Performance Management, Supervisory Skills, Cross-functional Team..., Transportation, Military, Microsoft Office, Online Auctions, Leadership, Training, Budgets, Project Planning, Management, Sales, Public Relations, Employee Training, Project Management, Analysis, Forecasting, Command, Security Clearance, Human Resources, Contract Management, Army, Contract Negotiation, Organizational...
Education
The Citadel 1982 — 1986
BS
City of Houston September 2008 - Present
Administaff April 2007 - February 2008
NCO Group October 2006 - March 2007
United States Army September 1986 - September 2006
Skills
Fleet Management, Logistics Management, Organizational..., Leadership Development, Team Building, Employee Relations, Logistics, Organizational..., Operations Management, Process Improvement, Strategic Planning, Policy, Change Management, Program Management, Problem Solving, Coaching, Cost Reduction, Team Leadership, Planning, Customer Service, Public Speaking, Administration, Budgeting, Performance Management, Supervisory Skills, Cross-functional Team..., Transportation, Military, Microsoft Office, Online Auctions, Leadership, Training, Budgets, Project Planning, Management, Sales, Public Relations, Employee Training, Project Management, Analysis, Forecasting, Command, Security Clearance, Human Resources, Contract Management, Army, Contract Negotiation, Organizational...
Education
The Citadel 1982 — 1986
BS
Erik Walton Erik Walton's NCO Group Experience 2011 - 2012
Job VP of Sales and Business Development at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International April 2014 - Present
Stream Global Services January 2012 - April 2014
NCO Group 2011 - 2012
iTouchPoint 2002 - 2011
Infonxx 1998 - 2002
Skills
BPO, Outsourcing, Call Center, Customer Satisfaction, Sales, Operations Management, Call Centers, Wireless, Business Strategy, Product Development, Telecommunications, New Business Development, Program Management, Project Management, Product Management, Strategy, SaaS, Sales Operations, Strategic Partnerships, Strategic Planning, Start-ups, Business Development, Customer Service, Contract Negotiation, Sales Management, Solution Selling, Customer Experience, Account Management, CRM, Vendor Management, Management
Education
University of California, Irvine 1991 — 1995
BA, Social Science, Management
TELUS International April 2014 - Present
Stream Global Services January 2012 - April 2014
NCO Group 2011 - 2012
iTouchPoint 2002 - 2011
Infonxx 1998 - 2002
Skills
BPO, Outsourcing, Call Center, Customer Satisfaction, Sales, Operations Management, Call Centers, Wireless, Business Strategy, Product Development, Telecommunications, New Business Development, Program Management, Project Management, Product Management, Strategy, SaaS, Sales Operations, Strategic Partnerships, Strategic Planning, Start-ups, Business Development, Customer Service, Contract Negotiation, Sales Management, Solution Selling, Customer Experience, Account Management, CRM, Vendor Management, Management
Education
University of California, Irvine 1991 — 1995
BA, Social Science, Management
Carolyn Milbourne Carolyn Milbourne's NCO Group Experience 2008 - 2009
Job Regional Advisor, Global Recruitment US at NCO Financial Systems
Industry Financial Services
Experience
NCO October 2008 - August 2010
NCO Group 2008 - 2009
NCO Financial Systems September 2006 - October 2008
Hewitt Associates August 2004 - October 2005
Goodman & Company 2002 - 2003
Education
Tidewater Community College 2007 — 2008
Pursuing
NCO October 2008 - August 2010
NCO Group 2008 - 2009
NCO Financial Systems September 2006 - October 2008
Hewitt Associates August 2004 - October 2005
Goodman & Company 2002 - 2003
Education
Tidewater Community College 2007 — 2008
Pursuing
Richard Pickett Richard Pickett's NCO Group Experience June 2004 - October 2007
Job Systems Engineer, Developer
Industry Information Technology and Services
Experience
L-3 Communications April 2008 - Present
NCO Group June 2004 - October 2007
Bank of America March 2000 - March 2004
Verizon June 1998 - March 2000
Temple University June 1997 - May 1998
Skills
Testing, Programming, Networking, Systems Engineering, Unix, SQL, Software Engineering
Education
Temple University 2008 — 2010
MS, Computer and Information Science
Temple University 1995 — 1998
BS, Computer and Information Science
L-3 Communications April 2008 - Present
NCO Group June 2004 - October 2007
Bank of America March 2000 - March 2004
Verizon June 1998 - March 2000
Temple University June 1997 - May 1998
Skills
Testing, Programming, Networking, Systems Engineering, Unix, SQL, Software Engineering
Education
Temple University 2008 — 2010
MS, Computer and Information Science
Temple University 1995 — 1998
BS, Computer and Information Science
Crystal Standifer's NCO Group Experience September 2010 - February 2011
Job Customer Service/Hospitality/Food Service
Industry Human Resources
Experience
Cbm Managed Services, Catering by Marlins November 2014 - Present
NCO Group September 2010 - February 2011
The Home Depot January 2009 - September 2010
West Corporation December 2007 - December 2009
Family Medicine & Associates LLC December 2008 - February 2009
JCPenney September 2005 - August 2007
Skills
Microsoft Office, Internet, Able To Multi-task, Cpr Certified, Medical Terminology, Medical Transcription, Telephone Skills, Teamwork, Phone Etiquette, Fax, Copying, Time Management, Independent Thinker, Professionalism, HIPAA, Customer Satisfaction, Retail, Cash Handling, Order Processing, Data Entry, Call Center, Customer Service, Team Building, Technical Support, Typing
Education
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
American Public University System 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Everest College 2008 — 2009
M.A.A (Diploma), Medical Administraton, 4.0
Cbm Managed Services, Catering by Marlins November 2014 - Present
NCO Group September 2010 - February 2011
The Home Depot January 2009 - September 2010
West Corporation December 2007 - December 2009
Family Medicine & Associates LLC December 2008 - February 2009
JCPenney September 2005 - August 2007
Skills
Microsoft Office, Internet, Able To Multi-task, Cpr Certified, Medical Terminology, Medical Transcription, Telephone Skills, Teamwork, Phone Etiquette, Fax, Copying, Time Management, Independent Thinker, Professionalism, HIPAA, Customer Satisfaction, Retail, Cash Handling, Order Processing, Data Entry, Call Center, Customer Service, Team Building, Technical Support, Typing
Education
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
American Public University System 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Everest College 2008 — 2009
M.A.A (Diploma), Medical Administraton, 4.0
Ian Monk Ian Monk's NCO Group Experience August 2007 - August 2008
Job Online Learning Coordinator and Developer at OpenText
Industry E-Learning
Experience
OpenText September 2012 - Present
University of Guelph September 2012 - December 2012
OpenText May 2011 - August 2012
Netsweeper Inc. September 2010 - January 2011
NCO Group August 2007 - August 2008
Skills
Articulate Storyline, Instructional Design, Adobe Creative Suite, Photoshop, E-Learning, Team Leadership, Microsoft Office, Project Management, Graphic Design, Illustrator, Marketing, Marketing Strategy, E-learning Modules, Online Marketing, CRM, HTML, Motion Graphics, Educational Leadership, Adult Development
Education
University of Guelph 2008 — 2013
Bachelor of Commerce, Marketing Management (Co-op)
OpenText September 2012 - Present
University of Guelph September 2012 - December 2012
OpenText May 2011 - August 2012
Netsweeper Inc. September 2010 - January 2011
NCO Group August 2007 - August 2008
Skills
Articulate Storyline, Instructional Design, Adobe Creative Suite, Photoshop, E-Learning, Team Leadership, Microsoft Office, Project Management, Graphic Design, Illustrator, Marketing, Marketing Strategy, E-learning Modules, Online Marketing, CRM, HTML, Motion Graphics, Educational Leadership, Adult Development
Education
University of Guelph 2008 — 2013
Bachelor of Commerce, Marketing Management (Co-op)
David A. Cabassa, CISSP's NCO Group Experience January 2005 - July 2005
Job Inquisitive | Positive | Doer
Industry Computer Software
Experience
Mainline Information Systems April 2015 - Present
IBM October 2013 - March 2015
IBM January 2012 - September 2013
IBM January 2011 - January 2012
The AaSys Group, Inc August 2005 - December 2010
NCO Group January 2005 - July 2005
Transworld Systems September 2001 - December 2004
DACom Systems, Inc, July 1993 - August 2001
IBM August 1987 - June 1993
Skills
Integration, IT Strategy, Outsourcing, Cloud Computing, Management, Cross-functional Team..., Account Management, SaaS, Go-to-market Strategy, Business Process..., Business Process, Security, Partner Management, Business Alliances, Leadership, Team Building, Channel Partners, Mobile Devices, Strategic Planning, Social Media, Business Intelligence, Software Industry, Marketing Strategy, Sales Operations, Lead Generation, Strategic Partnerships, Business Analytics, Enterprise Software, Business Development, Use Social Media Tools, SOA, Social Media Marketing, Business Transformation, Business Process Design, Forecasting, Customer Relations, Operational Efficiency, Group Presentations, CXO level engagement, CIO Advisory Services, IT Project & Program..., Project Management, CRM, Web Marketing Strategy, CISSP, Solution Selling, Salesforce.com, Strategy, Professional Services, Consulting
Education
Universidad de Puerto Rico 1982 — 1987
B.S., Computer Engineering Major, Economics Minor
Immaculate Conception Academy 1978 — 1982
High School
Mainline Information Systems April 2015 - Present
IBM October 2013 - March 2015
IBM January 2012 - September 2013
IBM January 2011 - January 2012
The AaSys Group, Inc August 2005 - December 2010
NCO Group January 2005 - July 2005
Transworld Systems September 2001 - December 2004
DACom Systems, Inc, July 1993 - August 2001
IBM August 1987 - June 1993
Skills
Integration, IT Strategy, Outsourcing, Cloud Computing, Management, Cross-functional Team..., Account Management, SaaS, Go-to-market Strategy, Business Process..., Business Process, Security, Partner Management, Business Alliances, Leadership, Team Building, Channel Partners, Mobile Devices, Strategic Planning, Social Media, Business Intelligence, Software Industry, Marketing Strategy, Sales Operations, Lead Generation, Strategic Partnerships, Business Analytics, Enterprise Software, Business Development, Use Social Media Tools, SOA, Social Media Marketing, Business Transformation, Business Process Design, Forecasting, Customer Relations, Operational Efficiency, Group Presentations, CXO level engagement, CIO Advisory Services, IT Project & Program..., Project Management, CRM, Web Marketing Strategy, CISSP, Solution Selling, Salesforce.com, Strategy, Professional Services, Consulting
Education
Universidad de Puerto Rico 1982 — 1987
B.S., Computer Engineering Major, Economics Minor
Immaculate Conception Academy 1978 — 1982
High School
Courtnei Martin's NCO Group Experience March 2008 - September 2008
Job Game Operations Specialist at Houston Rockets
Industry Accounting
Experience
Houston Rockets/ Toyota Center September 2015 - Present
Refuge Temple Ministries (Non-Profit) July 2008 - September 2015
Houston Rockets March 2015 - August 2015
EEPB, PC February 2012 - August 2015
Houston Rockets October 2013 - March 2015
Empyrean Benefit Solutions March 2011 - June 2011
University of Houston August 2010 - January 2011
Aon Hewitt March 2008 - May 2010
NCO Group March 2008 - September 2008
Shoe Department May 2007 - January 2008
Skills
Sales, Training, Customer Service, System Administration, Payroll, Benefits Administration, Receptionist Duties, Clerical Skills, Administrative Work, Human Resources, Management, Microsoft Excel, Microsoft Office
Education
University of Houston 2009 — 2016
Sports Administration
University of Louisiana at Monroe 2006 — 2008
Business Management
Saline High School 2002 — 2006
Diploma, General Studies
Houston Rockets/ Toyota Center September 2015 - Present
Refuge Temple Ministries (Non-Profit) July 2008 - September 2015
Houston Rockets March 2015 - August 2015
EEPB, PC February 2012 - August 2015
Houston Rockets October 2013 - March 2015
Empyrean Benefit Solutions March 2011 - June 2011
University of Houston August 2010 - January 2011
Aon Hewitt March 2008 - May 2010
NCO Group March 2008 - September 2008
Shoe Department May 2007 - January 2008
Skills
Sales, Training, Customer Service, System Administration, Payroll, Benefits Administration, Receptionist Duties, Clerical Skills, Administrative Work, Human Resources, Management, Microsoft Excel, Microsoft Office
Education
University of Houston 2009 — 2016
Sports Administration
University of Louisiana at Monroe 2006 — 2008
Business Management
Saline High School 2002 — 2006
Diploma, General Studies
David Dhiman, MBA, PMP's NCO Group Experience 2002 - 2005
Job SAP Project Management
Industry Management Consulting
Experience
ATB Financial October 2012 - Present
Ashton Property Development June 2011 - Present
Alberta Supports November 2011 - October 2012
POSP January 2009 - October 2011
Globex Foreign Exchange January 2008 - December 2008
Nortel Networks January 2007 - December 2007
NCO Group 2002 - 2005
CIBC 2000 - 2002
Skills
Construction Project..., ITIL Project Management, Change Management, Business Analysis, Management Consulting, Cost Reduction, Turnaround Specialist, Business Intelligence, Logistics Management, Communication, Construction Management, User Experience, Business Process, Project Management, Cross-functional Team..., Workshop Facilitation, Benefit Cost Analysis, Testing, SAP, Consulting, Project Portfolio..., PMO, Business Process..., Business Process..., Business Transformation, Requirements Gathering, Governance, Project Delivery, IT Strategy, Business Process Design, Requirements Analysis, SDLC, Resource Management, Vendor Management, Software Project..., PMP, Management
Education
PMI 2006 — 2007
PMP Certification, Project Management
UBC/U of A 2004 — 2006
MBA, Finance
The University of British Columbia
B.Comm, Management of Information Technology
ATB Financial October 2012 - Present
Ashton Property Development June 2011 - Present
Alberta Supports November 2011 - October 2012
POSP January 2009 - October 2011
Globex Foreign Exchange January 2008 - December 2008
Nortel Networks January 2007 - December 2007
NCO Group 2002 - 2005
CIBC 2000 - 2002
Skills
Construction Project..., ITIL Project Management, Change Management, Business Analysis, Management Consulting, Cost Reduction, Turnaround Specialist, Business Intelligence, Logistics Management, Communication, Construction Management, User Experience, Business Process, Project Management, Cross-functional Team..., Workshop Facilitation, Benefit Cost Analysis, Testing, SAP, Consulting, Project Portfolio..., PMO, Business Process..., Business Process..., Business Transformation, Requirements Gathering, Governance, Project Delivery, IT Strategy, Business Process Design, Requirements Analysis, SDLC, Resource Management, Vendor Management, Software Project..., PMP, Management
Education
PMI 2006 — 2007
PMP Certification, Project Management
UBC/U of A 2004 — 2006
MBA, Finance
The University of British Columbia
B.Comm, Management of Information Technology
Calvin Sims III Calvin Sims III's NCO Group Experience August 2011 - August 2013
Job Multimedia Director at FireFold
Industry Design
Experience
FireFold May 2014 - Present
Freelance Artist January 2009 - Present
NCO Group August 2011 - August 2013
Bella Loren Photography September 2010 - May 2011
Embassy Suites November 2009 - October 2010
Skills
Photography, Graphic Design, Marketing, Conceptual Design, Photoshop, Illustrator, Web Design, Branding & Identity, Social Media
Education
University of North Carolina at Charlotte 2005 — 2011
Bachelor's Degree, Photography
FireFold May 2014 - Present
Freelance Artist January 2009 - Present
NCO Group August 2011 - August 2013
Bella Loren Photography September 2010 - May 2011
Embassy Suites November 2009 - October 2010
Skills
Photography, Graphic Design, Marketing, Conceptual Design, Photoshop, Illustrator, Web Design, Branding & Identity, Social Media
Education
University of North Carolina at Charlotte 2005 — 2011
Bachelor's Degree, Photography
Alex Galindo's NCO Group Experience March 2012 - May 2012
Job Bussines Developer
Industry Luxury Goods & Jewelry
Experience
Glitz House Corporation July 2015 - Present
Apl May 2012 - July 2015
NCO Group March 2012 - May 2012
Intelenet Guatemala May 2011 - October 2011
Seaboard Marine March 2006 - March 2011
Seaboard Marine February 2005 - February 2006
Skills
International Logistics, Sales Operations, Customer Service, Operations Management, Logistics, Transportation, Customs Regulations, Container, Management, Ports, Shipping, Freight, Supply Chain, Supply Chain Management, Logistics Management, Freight Forwarding, Transportation..., Warehousing, C-TPAT, 3PL, Negotiation, Ocean, Inventory Management, Forecasting, Maritime, Import, Supply Chain..., Contract Management, Export, Spanish, Business Strategy, Reefer, Team Building, Logística, Envíos, Logística internacional, Transporte, Administración de la..., Administración logística, Cadena de suministro, Contenedores, Empresas de transportes
Education
Universidad Mariano Gálvez 2010 — 2016
Criminologia y Politica Criminal, Leyes Penales
Escuela Superior Internacional 2011 — 2015
BBA, Management
Huntington High School NY 1999 — 2002
High School Diploma
Glitz House Corporation July 2015 - Present
Apl May 2012 - July 2015
NCO Group March 2012 - May 2012
Intelenet Guatemala May 2011 - October 2011
Seaboard Marine March 2006 - March 2011
Seaboard Marine February 2005 - February 2006
Skills
International Logistics, Sales Operations, Customer Service, Operations Management, Logistics, Transportation, Customs Regulations, Container, Management, Ports, Shipping, Freight, Supply Chain, Supply Chain Management, Logistics Management, Freight Forwarding, Transportation..., Warehousing, C-TPAT, 3PL, Negotiation, Ocean, Inventory Management, Forecasting, Maritime, Import, Supply Chain..., Contract Management, Export, Spanish, Business Strategy, Reefer, Team Building, Logística, Envíos, Logística internacional, Transporte, Administración de la..., Administración logística, Cadena de suministro, Contenedores, Empresas de transportes
Education
Universidad Mariano Gálvez 2010 — 2016
Criminologia y Politica Criminal, Leyes Penales
Escuela Superior Internacional 2011 — 2015
BBA, Management
Huntington High School NY 1999 — 2002
High School Diploma
Christy Nelson's NCO Group Experience January 2008 - April 2010
Job Recruiting Consultant at Aviation Personnel
Industry Human Resources
Experience
Aviation Personnel July 2015 - Present
Flightstar Aircraft Services August 2012 - July 2015
Beeline December 2011 - August 2012
Avmax Group 2011 - 2011
NCO Group January 2008 - April 2010
Various Organizations 2005 - 2007
Jostens February 1996 - August 2001
Skills
Applicant Tracking..., Full-cycle Recruiting, Talent Acquisition, Onboarding, Recruitment/Retention, Human resources, Recruiting, Human Resources, Vendor Management, Leadership Development, Benefits Negotiation, Internet Recruiting, Staffing Services, Networking, Personnel Management, College Recruiting, Management, Sourcing, Temporary Placement, Contract Recruitment, Screening Resumes, Interviews, Talent Management, Executive Networking
Education
Troy University 2010 — 2013
Bachelors Degree, Psychology with Business minor
Trident Technical College 2005 — 2006
Associate Degree, Business Management
Aviation Personnel July 2015 - Present
Flightstar Aircraft Services August 2012 - July 2015
Beeline December 2011 - August 2012
Avmax Group 2011 - 2011
NCO Group January 2008 - April 2010
Various Organizations 2005 - 2007
Jostens February 1996 - August 2001
Skills
Applicant Tracking..., Full-cycle Recruiting, Talent Acquisition, Onboarding, Recruitment/Retention, Human resources, Recruiting, Human Resources, Vendor Management, Leadership Development, Benefits Negotiation, Internet Recruiting, Staffing Services, Networking, Personnel Management, College Recruiting, Management, Sourcing, Temporary Placement, Contract Recruitment, Screening Resumes, Interviews, Talent Management, Executive Networking
Education
Troy University 2010 — 2013
Bachelors Degree, Psychology with Business minor
Trident Technical College 2005 — 2006
Associate Degree, Business Management
Sharon Motley's NCO Group Experience February 2015 - Present
Job Owner at Allpoint Career Staffing, LLC
Industry Staffing and Recruiting
Experience
Murphy USA September 2015 - Present
NCO Group February 2015 - Present
SimpleX Payroll Inc. November 2014 - Present
Allpoint Career Staffing, LLC April 2012 - November 2014
S & M Tax Services December 2007 - April 2013
Alabama Department of Public Health March 2007 - December 2007
Sears Holdings Corporation October 2006 - December 2006
Alabama Department of Public Safety January 2005 - June 2006
Alabama Department of Revenue February 2004 - August 2004
Skills
Recruiting, Coaching, Contract Recruitment, New Business Development, Temporary Placement, Executive Search, Technical Recruiting, Temporary Staffing, Human Resources, Talent Acquisition, Talent Management, Sourcing, Training, Payroll, Management, Staffing Services, Retail, Sales, Permanent Placement, Applicant Tracking..., Internet Recruiting, Recruitment Advertising, Interviews, Hiring, Cold Calling, Consulting, Screening Resumes, HR Consulting, Business Networking, Career Development, Employee Relations, Benefits Negotiation, Screening, Employer Branding, Search, Career Counseling, College Recruiting, Personnel Management, Performance Management, Onboarding, Building Relationships, Interview Preparation, Employee Benefits, Employee Training, Employee Engagement, Organizational..., Networking, Workforce Planning, Background Checks, Job Descriptions
Education
University of Alabama 2011 — 2015
Bachelor of Science (BS), Business/Commerce, General
Cornerstone Christian Correspondence School
High School Diploma, General Studies
Murphy USA September 2015 - Present
NCO Group February 2015 - Present
SimpleX Payroll Inc. November 2014 - Present
Allpoint Career Staffing, LLC April 2012 - November 2014
S & M Tax Services December 2007 - April 2013
Alabama Department of Public Health March 2007 - December 2007
Sears Holdings Corporation October 2006 - December 2006
Alabama Department of Public Safety January 2005 - June 2006
Alabama Department of Revenue February 2004 - August 2004
Skills
Recruiting, Coaching, Contract Recruitment, New Business Development, Temporary Placement, Executive Search, Technical Recruiting, Temporary Staffing, Human Resources, Talent Acquisition, Talent Management, Sourcing, Training, Payroll, Management, Staffing Services, Retail, Sales, Permanent Placement, Applicant Tracking..., Internet Recruiting, Recruitment Advertising, Interviews, Hiring, Cold Calling, Consulting, Screening Resumes, HR Consulting, Business Networking, Career Development, Employee Relations, Benefits Negotiation, Screening, Employer Branding, Search, Career Counseling, College Recruiting, Personnel Management, Performance Management, Onboarding, Building Relationships, Interview Preparation, Employee Benefits, Employee Training, Employee Engagement, Organizational..., Networking, Workforce Planning, Background Checks, Job Descriptions
Education
University of Alabama 2011 — 2015
Bachelor of Science (BS), Business/Commerce, General
Cornerstone Christian Correspondence School
High School Diploma, General Studies
Christine Frost's NCO Group Experience September 2010 - December 2011
Job Volunteer Deputy Director at Poolesville Green
Industry Nonprofit Organization Management
Experience
Law Offices of Aaron M. Levine and Assoc. June 2012 - December 2012
NCO Group September 2010 - December 2011
Piedmont Wildlife Rehab, Inc. March 2008 - November 2011
Yadkin Riverkeeper, Inc June 2009 - August 2010
UNC Greensboro November 2008 - June 2009
UNC Greensboro August 2007 - August 2008
Virginia Zoo in Norfolk January 2005 - May 2006
Skills
Volunteer Management, Non-profits, Event Planning, Research, Social Media, Public Speaking, Editing, Customer Service, Event Management, Grant Writing, Nonprofits, Leadership, Blogging, Community Development, Strategic Planning, Program Development, Time Management, Community Outreach, Public Relations, Analysis, Teaching, Newsletters, Microsoft Office, Fundraising, Media Relations, Leadership Development, Data Analysis, Facebook, PowerPoint, Management, Social Networking, Grants, Coaching, Administration
Education
University of North Carolina at Greensboro 2006 — 2009
BA, Environmental Biology, 3.2
Tidewater Community College 2003 — 2006
Associate's, Science, 4.0
Law Offices of Aaron M. Levine and Assoc. June 2012 - December 2012
NCO Group September 2010 - December 2011
Piedmont Wildlife Rehab, Inc. March 2008 - November 2011
Yadkin Riverkeeper, Inc June 2009 - August 2010
UNC Greensboro November 2008 - June 2009
UNC Greensboro August 2007 - August 2008
Virginia Zoo in Norfolk January 2005 - May 2006
Skills
Volunteer Management, Non-profits, Event Planning, Research, Social Media, Public Speaking, Editing, Customer Service, Event Management, Grant Writing, Nonprofits, Leadership, Blogging, Community Development, Strategic Planning, Program Development, Time Management, Community Outreach, Public Relations, Analysis, Teaching, Newsletters, Microsoft Office, Fundraising, Media Relations, Leadership Development, Data Analysis, Facebook, PowerPoint, Management, Social Networking, Grants, Coaching, Administration
Education
University of North Carolina at Greensboro 2006 — 2009
BA, Environmental Biology, 3.2
Tidewater Community College 2003 — 2006
Associate's, Science, 4.0
Bill Allen's NCO Group Experience May 1999 - May 2006
Job CEO/Owner, ALW Sourcing
Industry Information Services
Experience
Alw Sourcing October 2006 - Present
NCO Group May 1999 - May 2006
Skills
Call Center, Executive Management, Outsourcing, Credit Cards, BPO, Business Process..., Product Management, Telemarketing, CRM, Workforce Management, Credit, P&L Management, Customer Experience, Vendor Management, Business Development, Lead Generation, Account Management, Analysis, Analytics, Banking, Call Centers, Change Management, Credit Analysis, Credit Risk, Cross-functional Team..., Customer Acquisition, Financial Services, Loans, Organizational..., People-oriented, Process Improvement, Risk Management, Contact Centers, Credit Scoring, Customer Retention, Debt Management, Debt Settlement, Finance, Inbound Marketing, Leadership, Management, Mergers, New Business Development, Relationship Management, Operations Management, SaaS, Solution Selling, Strategic Partnerships, Strategy, Team Building
Education
The Sage Colleges-Sage Graduate School 1981 — 1983
MBA, Marketing and Finance
Virginia State University 1974 — 1978
bs, Business Adminstration
Alw Sourcing October 2006 - Present
NCO Group May 1999 - May 2006
Skills
Call Center, Executive Management, Outsourcing, Credit Cards, BPO, Business Process..., Product Management, Telemarketing, CRM, Workforce Management, Credit, P&L Management, Customer Experience, Vendor Management, Business Development, Lead Generation, Account Management, Analysis, Analytics, Banking, Call Centers, Change Management, Credit Analysis, Credit Risk, Cross-functional Team..., Customer Acquisition, Financial Services, Loans, Organizational..., People-oriented, Process Improvement, Risk Management, Contact Centers, Credit Scoring, Customer Retention, Debt Management, Debt Settlement, Finance, Inbound Marketing, Leadership, Management, Mergers, New Business Development, Relationship Management, Operations Management, SaaS, Solution Selling, Strategic Partnerships, Strategy, Team Building
Education
The Sage Colleges-Sage Graduate School 1981 — 1983
MBA, Marketing and Finance
Virginia State University 1974 — 1978
bs, Business Adminstration
Rosa Lilly Arellano Mayorga Rosa Lilly Arellano Mayorga's NCO Group Experience August 2010 - December 2012
Job Asistente en Fábrica de confites la Tropical, S.A.
Industry Consumer Services
Experience
Fábrica de confites la Tropical, S.A. May 2014 - Present
Transactel April 2013 - April 2014
CIAV February 2013 - November 2013
NCO Group August 2010 - December 2012
Colegio Verbo 2010 - 2010
Colegio Verbo 2010 - 2010
Confitería la Tropical September 2003 - September 2007
IGA March 2006 - December 2006
Skills
Marketing, Gerencia,..., Call Centers, Customer Satisfaction, Customer Experience, BPO, Sales, Customer Service, CRM, Sales Management
Education
Università degli Studi di Firenze 2008 — 2009
Máster Políticas Educativas e Igualdad de Oportunidades, Derechos Humanos
Universidad Rafael Landívar 1998 — 2006
Licenciatura en mercadeo, Marketing
Fábrica de confites la Tropical, S.A. May 2014 - Present
Transactel April 2013 - April 2014
CIAV February 2013 - November 2013
NCO Group August 2010 - December 2012
Colegio Verbo 2010 - 2010
Colegio Verbo 2010 - 2010
Confitería la Tropical September 2003 - September 2007
IGA March 2006 - December 2006
Skills
Marketing, Gerencia,..., Call Centers, Customer Satisfaction, Customer Experience, BPO, Sales, Customer Service, CRM, Sales Management
Education
Università degli Studi di Firenze 2008 — 2009
Máster Políticas Educativas e Igualdad de Oportunidades, Derechos Humanos
Universidad Rafael Landívar 1998 — 2006
Licenciatura en mercadeo, Marketing
Darnell Lewis Darnell Lewis's NCO Group Experience November 2005 - August 2007
Job Sales Consultant at Comcast
Industry Telecommunications
Experience
Comcast February 2008 - Present
Convergys September 2007 - February 2008
NCO Group November 2005 - August 2007
Skills
Home Theater, Sales, Direct Sales, Telecommunications, Customer Retention, Solution Selling, Account Management, Call Centers, VoIP, Cold Calling, Sales Process, Customer Satisfaction, Sales Operations, Sales Management, Managed Services, Wireless, Selling, Customer Experience
Education
University of Houston-Downtown 2010 — 2015
Channelview High School 1996 — 2000
High School Diploma
Comcast February 2008 - Present
Convergys September 2007 - February 2008
NCO Group November 2005 - August 2007
Skills
Home Theater, Sales, Direct Sales, Telecommunications, Customer Retention, Solution Selling, Account Management, Call Centers, VoIP, Cold Calling, Sales Process, Customer Satisfaction, Sales Operations, Sales Management, Managed Services, Wireless, Selling, Customer Experience
Education
University of Houston-Downtown 2010 — 2015
Channelview High School 1996 — 2000
High School Diploma
Chris Chatmon's NCO Group Experience September 2005 - October 2007
Job Technical Producer
Industry Media Production
Experience
Comcast Cable January 2015 - Present
Salem Communications October 2014 - Present
Radio One June 2013 - October 2014
Legal Access Plans May 2011 - January 2013
CBS Radio November 2007 - December 2010
NCO Group September 2005 - October 2007
Skills
Radio, Video Editing, Broadcast, Voice Over, Television, Video Production, Radio Broadcasting, Radio Producing, Radio Host, Social Media, Music Videos, Music Management, Event Planning, Sony Vegas, Sound Forge, AudioVault, Audio Editing, Adobe Audition, Facebook, Commercials, Interviews, Sound, Voice Acting, Radio Promotions, Recording, Radio Advertising, Broadcast Journalism, Video, Editing, Final Cut Pro, Podcasting, Broadcast Television, New Media, Media Production, Producing, Non-linear Editing, Radio Production
Education
Texas Southern University 2003 — 2009
Telecommunications, Radio/Tv/Film
Comcast Cable January 2015 - Present
Salem Communications October 2014 - Present
Radio One June 2013 - October 2014
Legal Access Plans May 2011 - January 2013
CBS Radio November 2007 - December 2010
NCO Group September 2005 - October 2007
Skills
Radio, Video Editing, Broadcast, Voice Over, Television, Video Production, Radio Broadcasting, Radio Producing, Radio Host, Social Media, Music Videos, Music Management, Event Planning, Sony Vegas, Sound Forge, AudioVault, Audio Editing, Adobe Audition, Facebook, Commercials, Interviews, Sound, Voice Acting, Radio Promotions, Recording, Radio Advertising, Broadcast Journalism, Video, Editing, Final Cut Pro, Podcasting, Broadcast Television, New Media, Media Production, Producing, Non-linear Editing, Radio Production
Education
Texas Southern University 2003 — 2009
Telecommunications, Radio/Tv/Film
Julie Kaplan Julie Kaplan's NCO Group Experience 1994 - 2004
Job Director of Licensing & Acquisitions at Altus Global Trade Solutions
Industry Financial Services
Experience
Altus Global Trade Solutions April 2015 - Present
Cohn & Dussi, LLC 2014 - Present
Hunter Warfield 2012 - 2013
IAB Solutions LLC 2010 - 2011
SquareTwo Financial Commercial Funding 2006 - 2011
Coface North America 2004 - 2006
NCO Group 1994 - 2004
Skills
Customer Centric..., Business Development, Human Resources, Executive Management, Customer Service, Start-ups, Customer Experience, Coaching, B2B, Business Strategy, Accounts Receivable, Management Consulting, Salesforce.com, Management, Call Center, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Strategic Planning, Operations Management, Process Improvement, Contract Negotiation, Leadership, Selling, Sales Management, Strategy, Competitive Analysis, Marketing, Budgets, Risk Management, Recruiting, Sales, Forecasting, CRM, Business Planning, Team Building, Account Management, New Business Development, Negotiation, Vendor Management, Financial Analysis, Market Research, Direct Sales, P&L Management, Enterprise Software, Portfolio Management, Customer Retention, Credit, Finance
Education
MIDAMERICA NAZARENE UNIVERSITY
BACHELOR OF ARTS IN MANAGEMENT AND HUMAN RELATIONS, Management and Human Relations, Graduated in Top 10% of Class
University of Florida
Management, Business Law
Altus Global Trade Solutions April 2015 - Present
Cohn & Dussi, LLC 2014 - Present
Hunter Warfield 2012 - 2013
IAB Solutions LLC 2010 - 2011
SquareTwo Financial Commercial Funding 2006 - 2011
Coface North America 2004 - 2006
NCO Group 1994 - 2004
Skills
Customer Centric..., Business Development, Human Resources, Executive Management, Customer Service, Start-ups, Customer Experience, Coaching, B2B, Business Strategy, Accounts Receivable, Management Consulting, Salesforce.com, Management, Call Center, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Strategic Planning, Operations Management, Process Improvement, Contract Negotiation, Leadership, Selling, Sales Management, Strategy, Competitive Analysis, Marketing, Budgets, Risk Management, Recruiting, Sales, Forecasting, CRM, Business Planning, Team Building, Account Management, New Business Development, Negotiation, Vendor Management, Financial Analysis, Market Research, Direct Sales, P&L Management, Enterprise Software, Portfolio Management, Customer Retention, Credit, Finance
Education
MIDAMERICA NAZARENE UNIVERSITY
BACHELOR OF ARTS IN MANAGEMENT AND HUMAN RELATIONS, Management and Human Relations, Graduated in Top 10% of Class
University of Florida
Management, Business Law
Brittany Conley Brittany Conley's NCO Group Experience August 2010 - January 2011
Job Sr. Admin Assistant at Swire Oilfield Services
Industry Oil & Energy
Experience
Swire Oilfield Services July 2013 - Present
Liberty Personnel Services, Inc. April 2013 - July 2014
IMT Residential October 2011 - April 2013
NCO Group August 2010 - January 2011
Skills
Contract Management, Microsoft Excel, Microsoft Office, Procurement, Petroleum, Customer Service, Supervisory Skills, Microsoft Word, Energy, Event Management
Education
University of Phoenix 2014 — 2016
Business Managemnet
Swire Oilfield Services July 2013 - Present
Liberty Personnel Services, Inc. April 2013 - July 2014
IMT Residential October 2011 - April 2013
NCO Group August 2010 - January 2011
Skills
Contract Management, Microsoft Excel, Microsoft Office, Procurement, Petroleum, Customer Service, Supervisory Skills, Microsoft Word, Energy, Event Management
Education
University of Phoenix 2014 — 2016
Business Managemnet
Cilly Castillo Cilly Castillo's NCO Group Experience November 2012 - January 2013
Job Amplify People
Industry Executive Office
Experience
Prialto July 2013 - Present
Xerox April 2013 - July 2013
Innovative Contact Solutions February 2013 - March 2013
NCO Group November 2012 - January 2013
247 Guatemala March 2008 - August 2012
Colegio Cumorah January 2007 - October 2007
Skills
Call Centers, Time Management, Customer Service, Customer Satisfaction, Sales, Microsoft Word, Team Building, Microsoft Excel, Troubleshooting, English, Environmental Awareness, Budgets, Training, Outlook, Salesforce.com, Social Networking, Outreach Services, Prospect Research, Scheduling
Education
Universidad de San Carlos de Guatemala 2013 — 2018
Bachelor on International Affairs
IBPM 2012 — 2012
Bachelor's degree
GECA 1996 — 2012
Elementary Level
INCA 2003 — 2005
Highschool Diploma, Social Sciences
Prialto July 2013 - Present
Xerox April 2013 - July 2013
Innovative Contact Solutions February 2013 - March 2013
NCO Group November 2012 - January 2013
247 Guatemala March 2008 - August 2012
Colegio Cumorah January 2007 - October 2007
Skills
Call Centers, Time Management, Customer Service, Customer Satisfaction, Sales, Microsoft Word, Team Building, Microsoft Excel, Troubleshooting, English, Environmental Awareness, Budgets, Training, Outlook, Salesforce.com, Social Networking, Outreach Services, Prospect Research, Scheduling
Education
Universidad de San Carlos de Guatemala 2013 — 2018
Bachelor on International Affairs
IBPM 2012 — 2012
Bachelor's degree
GECA 1996 — 2012
Elementary Level
INCA 2003 — 2005
Highschool Diploma, Social Sciences
Ana Karen Galindo Santos Ana Karen Galindo Santos's NCO Group Experience January 2010 - January 2013
Job Turnkey Solutions for administrative services
Industry Executive Office
Experience
Prialto January 2013 - Present
NCO Group January 2010 - January 2013
Skills
Training, Leadership, Research, Call Center, Outsourcing, Sales&Marketing, Microsoft Excel, Time Management, Operations Management, Customer Satisfaction, Management, Call Centers, BPO, Microsoft Office, Customer Service, English, Sales, PowerPoint, Event Planning, Spanish
Education
Universidad Mariano Gálvez 2013 — 2013
Colegio Lehnsen
Prialto January 2013 - Present
NCO Group January 2010 - January 2013
Skills
Training, Leadership, Research, Call Center, Outsourcing, Sales&Marketing, Microsoft Excel, Time Management, Operations Management, Customer Satisfaction, Management, Call Centers, BPO, Microsoft Office, Customer Service, English, Sales, PowerPoint, Event Planning, Spanish
Education
Universidad Mariano Gálvez 2013 — 2013
Colegio Lehnsen
Ken Eissing Ken Eissing's NCO Group Experience 2008 - 2011
Job President, In Store Media at Mood Media
Industry Executive Office
Experience
Mood Media 2015 - Present
Mood Media 2013 - 2015
Mood Media 2011 - 2013
NCO Group 2008 - 2011
Transworld Systems Inc 2004 - 2008
AT&T 2002 - 2004
AT&T 1992 - 2002
Skills
Call Center, Business Development, Leadership, P&L Management, Direct Marketing, Strategy, Product Management, Sales Management, Call Centers, Cross-functional Team..., Outsourcing, Business Planning, Operations Management, Strategic Planning, Management, Sales, Marketing Strategy, Marketing, Mergers & Acquisitions, Coaching, Integration, Analysis, Strategic Partnerships, Project Planning, Account Management, Finance, Start-ups, New Business Development, Forecasting, Telecommunications, CRM, B2B, Sales Process, Lead Generation, Direct Sales, Selling, Sales Operations, Competitive Analysis, Executive Management, Team Building, Salesforce.com, Product Marketing, Business Strategy, Customer Retention, Team Leadership, P&L, Contract Negotiation, Process Improvement, Customer Satisfaction
Education
New York University - Leonard N. Stern School of Business
MBA
State University of New York at Albany
BS, Finance
Center For Creative Leadership
Exec Ed - Executive Leadership Custom Program
Thunderbird School of Global Management
Exec Ed - Global Leadership Program
University of Southern California - Marshall School of Business
Exec Ed - Executive Leadership Program
Mood Media 2015 - Present
Mood Media 2013 - 2015
Mood Media 2011 - 2013
NCO Group 2008 - 2011
Transworld Systems Inc 2004 - 2008
AT&T 2002 - 2004
AT&T 1992 - 2002
Skills
Call Center, Business Development, Leadership, P&L Management, Direct Marketing, Strategy, Product Management, Sales Management, Call Centers, Cross-functional Team..., Outsourcing, Business Planning, Operations Management, Strategic Planning, Management, Sales, Marketing Strategy, Marketing, Mergers & Acquisitions, Coaching, Integration, Analysis, Strategic Partnerships, Project Planning, Account Management, Finance, Start-ups, New Business Development, Forecasting, Telecommunications, CRM, B2B, Sales Process, Lead Generation, Direct Sales, Selling, Sales Operations, Competitive Analysis, Executive Management, Team Building, Salesforce.com, Product Marketing, Business Strategy, Customer Retention, Team Leadership, P&L, Contract Negotiation, Process Improvement, Customer Satisfaction
Education
New York University - Leonard N. Stern School of Business
MBA
State University of New York at Albany
BS, Finance
Center For Creative Leadership
Exec Ed - Executive Leadership Custom Program
Thunderbird School of Global Management
Exec Ed - Global Leadership Program
University of Southern California - Marshall School of Business
Exec Ed - Executive Leadership Program
Harry Broadway, RN, BA Harry Broadway, RN, BA's NCO Group Experience May 2000 - April 2005
Job
Industry Hospital & Health Care
Experience
Roper St. Francis Healthcare - Partners Workforce Health Solutions December 2012 - Present
Roper St. Francis Healthcare April 2008 - December 2012
HCA May 2009 - April 2011
Medical University of South Carolina August 2007 - April 2008
Medical University of South Carolina April 2005 - March 2007
NCO Group May 2000 - April 2005
State of Louisiana November 1995 - September 1999
Skills
Case Management, Nursing, Healthcare Management, Public Health, Occupational Health, Patient Safety, Wellness, Leadership Development, Policy Analysis, Counseling, Organizational..., Research, Infection Control, Case Managment
Education
Trident Technical College 2004 — 2006
ADN
University of Louisiana at Monroe 1990 — 1995
BA
Roper St. Francis Healthcare - Partners Workforce Health Solutions December 2012 - Present
Roper St. Francis Healthcare April 2008 - December 2012
HCA May 2009 - April 2011
Medical University of South Carolina August 2007 - April 2008
Medical University of South Carolina April 2005 - March 2007
NCO Group May 2000 - April 2005
State of Louisiana November 1995 - September 1999
Skills
Case Management, Nursing, Healthcare Management, Public Health, Occupational Health, Patient Safety, Wellness, Leadership Development, Policy Analysis, Counseling, Organizational..., Research, Infection Control, Case Managment
Education
Trident Technical College 2004 — 2006
ADN
University of Louisiana at Monroe 1990 — 1995
BA
Dan Boozer Dan Boozer's NCO Group Experience March 2000 - November 2001
Job Vice President, Collections at SWBC
Industry Financial Services
Experience
SWBC January 2010 - Present
Toyota Financial Services February 2008 - March 2010
Capital One Auto Finance October 2006 - January 2008
USAA November 2001 - October 2006
NCO Group March 2000 - November 2001
Washington Mutual, Inc December 1998 - December 1999
PNC National Bank July 1997 - November 1998
Sears Roebuck and Co January 1992 - June 1997
Skills
Credit, Call Center, Risk Management, Human Resources, Strategic Planning, Management, Call Centers, Portfolio Management, Process Improvement, Policy, Team Building, Finance, Banking, Financial Services, Executive Management, Leadership, Training, Strategy, Loans, Change Management, Budgets, Mortgage Lending, Operations Management, Outsourcing, Team Leadership, Team Management
Education
University of Florida - Warrington College of Business Administration 2003 — 2005
April 2005 Masters; Bachelor of Science, MBA
University of Central Florida 1989 — 1991
BSBA, Business
SWBC January 2010 - Present
Toyota Financial Services February 2008 - March 2010
Capital One Auto Finance October 2006 - January 2008
USAA November 2001 - October 2006
NCO Group March 2000 - November 2001
Washington Mutual, Inc December 1998 - December 1999
PNC National Bank July 1997 - November 1998
Sears Roebuck and Co January 1992 - June 1997
Skills
Credit, Call Center, Risk Management, Human Resources, Strategic Planning, Management, Call Centers, Portfolio Management, Process Improvement, Policy, Team Building, Finance, Banking, Financial Services, Executive Management, Leadership, Training, Strategy, Loans, Change Management, Budgets, Mortgage Lending, Operations Management, Outsourcing, Team Leadership, Team Management
Education
University of Florida - Warrington College of Business Administration 2003 — 2005
April 2005 Masters; Bachelor of Science, MBA
University of Central Florida 1989 — 1991
BSBA, Business
Alyssa Bacher Alyssa Bacher's NCO Group Experience November 2014 - Present
Job Data Entry at NCO Group
Industry Computer Software
Experience
NCO Group November 2014 - Present
Dorchester County Library September 2009 - December 2009
Dorchester District 2 Extended Day Program September 2008 - January 2009
Carolina Speech & Language January 2007 - December 2007
Skills
Toastmasters, Volunteering, Programming, JavaScript, PHP, ASP.NET, C++, SQL, Microsoft Word, Microsoft Excel, PowerPoint, Access
Education
Trident Technical College 2010 — 2013
Associate of Applied Science, Computer Technology-Information Systems Specialist
Summerville High School 2006 — 2010
NCO Group November 2014 - Present
Dorchester County Library September 2009 - December 2009
Dorchester District 2 Extended Day Program September 2008 - January 2009
Carolina Speech & Language January 2007 - December 2007
Skills
Toastmasters, Volunteering, Programming, JavaScript, PHP, ASP.NET, C++, SQL, Microsoft Word, Microsoft Excel, PowerPoint, Access
Education
Trident Technical College 2010 — 2013
Associate of Applied Science, Computer Technology-Information Systems Specialist
Summerville High School 2006 — 2010
Sandeep Behari Sandeep Behari's NCO Group Experience July 2011 - September 2012
Job Head of North America Risk, Recoveries at Citi
Industry Financial Services
Experience
Citi August 2015 - Present
Transworld Systems August 2012 - August 2015
NCO Group July 2011 - September 2012
NCO Group August 2010 - August 2011
Bank Of America August 2008 - October 2010
Capital One January 2006 - August 2008
Capital One March 2005 - January 2006
Capital One June 2003 - March 2005
Capital One June 2000 - June 2003
V.Ships January 1995 - January 1999
Skills
Strategy, Data Analytic, Risk Management, Credit Risk, Finance, Six Sigma, Credit Cards, Analytics, Analysis, BPO, Banking, Business Analysis, Business Development, Business Process..., Call Centers, Coaching, Data Analytics, Executive Management, Financial Analysis, Financial Risk, Financial Services, Leadership, Management, Management Consulting, Mergers, Operations Management, Outsourcing, Payments, Portfolio Management, Process Improvement, Program Management, Relationship Management, Vendor Management, Credit, Team Leadership, Business Strategy, Strategic Planning, Financial Modeling, Team Management, Customer Service, Change Management, CRM, Start-ups, Sales, Forecasting, Loans, Due Diligence, Cross-functional Team..., Team Building
Education
University of Pennsylvania - The Wharton School 2003 — 2005
MBA, Finance, Strategy
University Of Delaware 1999 — 2001
MS, Operations Research
Marine Engineering Research Institute 1990 — 1994
B Tech, Marine Engineering
St Francis College, Lucknow 1980 — 1988
High School, None
Citi August 2015 - Present
Transworld Systems August 2012 - August 2015
NCO Group July 2011 - September 2012
NCO Group August 2010 - August 2011
Bank Of America August 2008 - October 2010
Capital One January 2006 - August 2008
Capital One March 2005 - January 2006
Capital One June 2003 - March 2005
Capital One June 2000 - June 2003
V.Ships January 1995 - January 1999
Skills
Strategy, Data Analytic, Risk Management, Credit Risk, Finance, Six Sigma, Credit Cards, Analytics, Analysis, BPO, Banking, Business Analysis, Business Development, Business Process..., Call Centers, Coaching, Data Analytics, Executive Management, Financial Analysis, Financial Risk, Financial Services, Leadership, Management, Management Consulting, Mergers, Operations Management, Outsourcing, Payments, Portfolio Management, Process Improvement, Program Management, Relationship Management, Vendor Management, Credit, Team Leadership, Business Strategy, Strategic Planning, Financial Modeling, Team Management, Customer Service, Change Management, CRM, Start-ups, Sales, Forecasting, Loans, Due Diligence, Cross-functional Team..., Team Building
Education
University of Pennsylvania - The Wharton School 2003 — 2005
MBA, Finance, Strategy
University Of Delaware 1999 — 2001
MS, Operations Research
Marine Engineering Research Institute 1990 — 1994
B Tech, Marine Engineering
St Francis College, Lucknow 1980 — 1988
High School, None
Benton Hilario Benton Hilario's NCO Group Experience May 2013 - July 2013
Job Inside Sales Rep at Nutraclick
Industry Consumer Goods
Experience
NutraClick June 2015 - Present
NCO Group May 2013 - July 2013
Paddy Pallin January 2013 - April 2013
Skills
Customer Service, Sales, Retail, Microsoft Office, Customer Satisfaction, Inventory Management, Team Leadership, Call Centers, Management, Teamwork, Microsoft Excel, Leadership, Training, Sales Management, Team Building
Education
University of Massachusetts, Amherst 2011 — 2015
Economics
NutraClick June 2015 - Present
NCO Group May 2013 - July 2013
Paddy Pallin January 2013 - April 2013
Skills
Customer Service, Sales, Retail, Microsoft Office, Customer Satisfaction, Inventory Management, Team Leadership, Call Centers, Management, Teamwork, Microsoft Excel, Leadership, Training, Sales Management, Team Building
Education
University of Massachusetts, Amherst 2011 — 2015
Economics
Pat Joe Pat Joe's NCO Group Experience 2000 - 2002
Job Vice President Global Outsource Operations, Chat and Social Media Customer Care at Dish Network
Industry Telecommunications
Experience
Dish Network October 2011 - Present
Dish Network August 2009 - October 2011
IRT January 2002 - August 2009
NCO Group 2000 - 2002
Skills
Customer Experience, Inbound Marketing, Customer Service, Call Center, Workforce Management, Outsourcing, Executive Management, Customer Retention, Contact Centers, Customer Satisfaction, BPO
Education
University of Nebraska at Kearney 1991 — 1995
Dish Network October 2011 - Present
Dish Network August 2009 - October 2011
IRT January 2002 - August 2009
NCO Group 2000 - 2002
Skills
Customer Experience, Inbound Marketing, Customer Service, Call Center, Workforce Management, Outsourcing, Executive Management, Customer Retention, Contact Centers, Customer Satisfaction, BPO
Education
University of Nebraska at Kearney 1991 — 1995
Bradford Savage's NCO Group Experience 2011 - January 2012
Job Systems Administrator at Fidelity National Financial
Industry Information Technology and Services
Experience
Fidelity National Financial June 2014 - Present
Starbucks December 2011 - September 2014
NCO Group 2011 - January 2012
Starbucks June 2007 - August 2011
Skills
Customer Service, Access
Education
University of North Carolina at Charlotte 2005 — 2011
BS, Electrical Engineering Technology
Fidelity National Financial June 2014 - Present
Starbucks December 2011 - September 2014
NCO Group 2011 - January 2012
Starbucks June 2007 - August 2011
Skills
Customer Service, Access
Education
University of North Carolina at Charlotte 2005 — 2011
BS, Electrical Engineering Technology
Bo Dhami Bo Dhami's NCO Group Experience December 2003 - July 2007
Job Enterprise IT Analyst (Telus Communications Inc)
Industry Information Technology and Services
Experience
TELUS November 2011 - Present
JP Morgan Chase August 2007 - March 2010
NCO Group December 2003 - July 2007
Skills
Active Directory, Troubleshooting, Project Management, Technical Support, Customer Service, Access, Computer Hardware, IT Operations, Time Management, Teamwork, Network Administration, Microsoft Exchange, Windows 7, Networking, System Administration, Windows Server, Call Centers
Education
The University of British Columbia 2011 — 2012
NASP
MGM college of Engineering 1992 — 1996
Bachelor of Engineering (B.E.), Electronics and telecommunication
TELUS November 2011 - Present
JP Morgan Chase August 2007 - March 2010
NCO Group December 2003 - July 2007
Skills
Active Directory, Troubleshooting, Project Management, Technical Support, Customer Service, Access, Computer Hardware, IT Operations, Time Management, Teamwork, Network Administration, Microsoft Exchange, Windows 7, Networking, System Administration, Windows Server, Call Centers
Education
The University of British Columbia 2011 — 2012
NASP
MGM college of Engineering 1992 — 1996
Bachelor of Engineering (B.E.), Electronics and telecommunication
Halhan Puentes Halhan Puentes's NCO Group Experience November 2010 - Present
Job TMobile Gen Care Sr. Representative at NCO Group
Industry Telecommunications
Experience
NCO Group November 2010 - Present
Red Ventures January 2010 - August 2010
NCO Group July 2009 - January 2010
Creatividad Grafica S. A. May 2008 - October 2009
ACS-UPS January 2009 - July 2009
Latinode August 2007 - April 2008
TelOnline Corp February 2007 - July 2007
Voz IP Colombia March 2004 - February 2007
Education
Howard College 1999 — 2003
B.A, Graphics Design
Universidad del Valle (CO) 1990 — 1992
Bachelor, Business Administration
NCO Group November 2010 - Present
Red Ventures January 2010 - August 2010
NCO Group July 2009 - January 2010
Creatividad Grafica S. A. May 2008 - October 2009
ACS-UPS January 2009 - July 2009
Latinode August 2007 - April 2008
TelOnline Corp February 2007 - July 2007
Voz IP Colombia March 2004 - February 2007
Education
Howard College 1999 — 2003
B.A, Graphics Design
Universidad del Valle (CO) 1990 — 1992
Bachelor, Business Administration
Ward Bursley Ward Bursley's NCO Group Experience December 2005 - February 2006
Job Proven Customer Care Sales and Service Executive Leader
Industry Telecommunications
Experience
Charter Communications February 2006 - January 2012
NCO Group December 2005 - February 2006
MCI May 1983 - November 2005
Skills
Call Center, Leadership, Customer Experience, Telecommunications, Cross-functional Team..., Workforce Management, Customer Satisfaction, Managed Services, Contact Centers, Customer Retention, Process Improvement, Operations Management, Vendor Management, VoIP, Outsourcing, Broadband, Team Leadership, Team Building, Call Centers, Sales Operations, IP, Direct Sales, Strategy, Service Delivery, Call Center Development, Management, Program Management, Sales Management, Project Planning, CRM, Business Development, Customer Service, Performance Management, Integration, Change Management, Salesforce.com, Sales, Strategic Partnerships, Training, Troubleshooting, Unified Communications, Wireless, BPO, Account Management, Telephony, Product Management, Business Process..., Solution Selling
Education
United States Military Academy at West Point
Bachelor of Science (B.S.), General Engineering
Charter Communications February 2006 - January 2012
NCO Group December 2005 - February 2006
MCI May 1983 - November 2005
Skills
Call Center, Leadership, Customer Experience, Telecommunications, Cross-functional Team..., Workforce Management, Customer Satisfaction, Managed Services, Contact Centers, Customer Retention, Process Improvement, Operations Management, Vendor Management, VoIP, Outsourcing, Broadband, Team Leadership, Team Building, Call Centers, Sales Operations, IP, Direct Sales, Strategy, Service Delivery, Call Center Development, Management, Program Management, Sales Management, Project Planning, CRM, Business Development, Customer Service, Performance Management, Integration, Change Management, Salesforce.com, Sales, Strategic Partnerships, Training, Troubleshooting, Unified Communications, Wireless, BPO, Account Management, Telephony, Product Management, Business Process..., Solution Selling
Education
United States Military Academy at West Point
Bachelor of Science (B.S.), General Engineering
Brittany Sweet Brittany Sweet's NCO Group Experience 2006 - 2009
Job Oil & Gas HR and Recruitment
Industry Human Resources
Experience
Oil and Gas December 2014 - Present
Stewart Title July 2014 - December 2014
AlliedBarton Security Services May 2013 - March 2014
NCO Group 2006 - 2009
Skills
Background Checks, Access Control, Human Resources, Recruiting, SAP, Microsoft Office, Taleo, BrassRing, Oil & Gas Industry
Education
University of Houston-Downtown
Oil and Gas December 2014 - Present
Stewart Title July 2014 - December 2014
AlliedBarton Security Services May 2013 - March 2014
NCO Group 2006 - 2009
Skills
Background Checks, Access Control, Human Resources, Recruiting, SAP, Microsoft Office, Taleo, BrassRing, Oil & Gas Industry
Education
University of Houston-Downtown
Carlos Alberto Vela Solis Carlos Alberto Vela Solis's NCO Group Experience 2009 - 2013
Job Profesional de Subcontrataciones/Offshoring
Industry Outsourcing/Offshoring
Experience
NCO Group 2009 - 2013
Skills
Marketing en Internet, Marketing por correo..., Inglés como lengua...
Education
Universidad Mariano Gálvez 2012 — 2017
Licenciatura, Marketing
jenks high school 2005 — 2007
Bachillerato
NCO Group 2009 - 2013
Skills
Marketing en Internet, Marketing por correo..., Inglés como lengua...
Education
Universidad Mariano Gálvez 2012 — 2017
Licenciatura, Marketing
jenks high school 2005 — 2007
Bachillerato
Greg Malizioso's NCO Group Experience February 1999 - October 2000
Job Senior Director of Global Implementation Support Services at Equifax
Industry Computer Software
Experience
Equifax January 2013 - Present
ACI Worldwide formerly S1 Corp February 2012 - January 2013
S1 Corp March 2006 - February 2012
Specturm Systems October 2004 - March 2006
S1 Corporation October 2000 - October 2004
NCO Group February 1999 - October 2000
Skills
Professional Services, Enterprise Software, Product Management, Process Improvement, Integration, SDLC, Agile Methodologies, Software Project..., Disaster Recovery, IT Strategy, Program Management, Unix, Requirements Analysis, Software Development, Project Management, Virtualization, ITIL, SaaS, Cloud Computing, Change Management
Education
State University of New York at Buffalo 1991 — 1996
Bachelor of Arts (BA), Environmental Studies
Equifax January 2013 - Present
ACI Worldwide formerly S1 Corp February 2012 - January 2013
S1 Corp March 2006 - February 2012
Specturm Systems October 2004 - March 2006
S1 Corporation October 2000 - October 2004
NCO Group February 1999 - October 2000
Skills
Professional Services, Enterprise Software, Product Management, Process Improvement, Integration, SDLC, Agile Methodologies, Software Project..., Disaster Recovery, IT Strategy, Program Management, Unix, Requirements Analysis, Software Development, Project Management, Virtualization, ITIL, SaaS, Cloud Computing, Change Management
Education
State University of New York at Buffalo 1991 — 1996
Bachelor of Arts (BA), Environmental Studies
Chuck Hauge's NCO Group Experience November 2008 - February 2009
Job Sr Network Engineer at CenturyLink
Industry Information Technology and Services
Experience
CenturyLink July 2013 - Present
CompuCom March 2011 - July 2013
CPH Solutions LLC September 2004 - March 2011
TEKsystems February 2008 - October 2009
NCO Group November 2008 - February 2009
Deloitte & Touche February 2004 - August 2004
University of Minnesota, Carlson School of Management July 2000 - August 2003
Skills
Java, Software Installation, Mac, Vendor Management, Troubleshooting, Active Directory, Networking, ITIL, Disaster Recovery, Network Security, Network Administration, Security, Project Management, Cisco Technologies, Windows, Integration, Switches, Hardware, Wireless Networking, Firewalls, Information Technology, CCNA
Education
Dakota County 2008 — 2008
University of Minnesota - Carlson School of Management 2000 — 2003
MBA
University of Minnesota - Carlson School of Management 1990 — 1994
BS
Breck
CenturyLink July 2013 - Present
CompuCom March 2011 - July 2013
CPH Solutions LLC September 2004 - March 2011
TEKsystems February 2008 - October 2009
NCO Group November 2008 - February 2009
Deloitte & Touche February 2004 - August 2004
University of Minnesota, Carlson School of Management July 2000 - August 2003
Skills
Java, Software Installation, Mac, Vendor Management, Troubleshooting, Active Directory, Networking, ITIL, Disaster Recovery, Network Security, Network Administration, Security, Project Management, Cisco Technologies, Windows, Integration, Switches, Hardware, Wireless Networking, Firewalls, Information Technology, CCNA
Education
Dakota County 2008 — 2008
University of Minnesota - Carlson School of Management 2000 — 2003
MBA
University of Minnesota - Carlson School of Management 1990 — 1994
BS
Breck
Pete Lunnin's NCO Group Experience March 2005 - March 2007
Job Supervisor, IT Field Operations. ARINC Managed Services
Industry Aviation & Aerospace
Experience
ARINC Managed Services March 2008 - Present
NCO Group March 2005 - March 2007
Best Buy March 2004 - March 2005
Skills
Troubleshooting, Operations Management, Team Leadership, Team Building, Computer Hardware, Process Improvement, Windows 7, Technical Support, Customer Satisfaction, Active Directory, Software Documentation, System Administration, Visio
Education
Toronto School of Business 1986 — 1988
Computer Science
ARINC Managed Services March 2008 - Present
NCO Group March 2005 - March 2007
Best Buy March 2004 - March 2005
Skills
Troubleshooting, Operations Management, Team Leadership, Team Building, Computer Hardware, Process Improvement, Windows 7, Technical Support, Customer Satisfaction, Active Directory, Software Documentation, System Administration, Visio
Education
Toronto School of Business 1986 — 1988
Computer Science
Kevin Feeley's NCO Group Experience June 2003 - August 2010
Job Vice President at HSBC
Industry Financial Services
Experience
HSBC September 2010 - Present
NCO Group June 2003 - August 2010
National Action Financial Services 1997 - June 2003
Education
State University of New York at Buffalo 2002 — 2005
Bachelor of Arts (BA), Sociology
HSBC September 2010 - Present
NCO Group June 2003 - August 2010
National Action Financial Services 1997 - June 2003
Education
State University of New York at Buffalo 2002 — 2005
Bachelor of Arts (BA), Sociology
James Pellikaan's NCO Group Experience July 2009 - September 2010
Job General Manager at SquareTwo Financial
Industry Outsourcing/Offshoring
Experience
Fresh View Solutions June 2013 - Present
Client Services Incorporated April 2011 - May 2013
NCO Group July 2009 - September 2010
The Outsource Group February 2008 - June 2009
West Asset Management February 2005 - October 2007
IC System February 2003 - February 2005
Omnium Worldwide May 2000 - January 2003
GC Services October 1992 - May 2000
Skills
Call Center, Operations Management, Process Improvement, Team Building, Leadership, Management, Budgets, Team Leadership, Account Management, Business Analysis, Performance Management, Change Management, Call Centers, Vendor Management, Risk Management, Training, Customer Satisfaction, Coaching, Forecasting, Credit, Analysis, Outsourcing, Banking, CRM, Customer Experience, Executive Management, Strategic Planning, Insurance, New Business Development, Strategy, Business Development, Customer Retention, Recruiting, Credit Cards, Team Management, Customer Service, Finance
Education
University of Missouri-Saint Louis 1988 — 1991
BSBA, Marketing and Management
University of Missouri-Columbia 1986 — 1987
General
Fresh View Solutions June 2013 - Present
Client Services Incorporated April 2011 - May 2013
NCO Group July 2009 - September 2010
The Outsource Group February 2008 - June 2009
West Asset Management February 2005 - October 2007
IC System February 2003 - February 2005
Omnium Worldwide May 2000 - January 2003
GC Services October 1992 - May 2000
Skills
Call Center, Operations Management, Process Improvement, Team Building, Leadership, Management, Budgets, Team Leadership, Account Management, Business Analysis, Performance Management, Change Management, Call Centers, Vendor Management, Risk Management, Training, Customer Satisfaction, Coaching, Forecasting, Credit, Analysis, Outsourcing, Banking, CRM, Customer Experience, Executive Management, Strategic Planning, Insurance, New Business Development, Strategy, Business Development, Customer Retention, Recruiting, Credit Cards, Team Management, Customer Service, Finance
Education
University of Missouri-Saint Louis 1988 — 1991
BSBA, Marketing and Management
University of Missouri-Columbia 1986 — 1987
General
Gregg Lewis's NCO Group Experience November 2006 - March 2011
Job Contact Center Manager at The Home Depot
Industry Outsourcing/Offshoring
Experience
The Home Depot October 2013 - Present
GTL Consulting March 2011 - October 2013
NCO Group November 2006 - March 2011
HealthTrans April 2006 - November 2006
QUIZNOS SUBS February 2005 - April 2006
EchoStar Corporation March 2000 - March 2004
MCI COMMUNICATIONS Sales July 1996 - April 2000
U.S. Coast Guard June 1985 - June 1992
Skills
Mentoring, Call Center, Program Management, Customer Service, Customer Satisfaction, Workforce Management, Customer Relations, Team Building, Coaching, Vendor Management, Operations Management, Strategic Planning, Change Management, Performance Management, Sales Management, Problem Solving, Leadership Development, Excel, Budgeting, Employee Relations, Hiring, Business Analysis, Organizational..., Outsourcing, New Business Development, PowerPoint, Loyalty Programs, Account Management, Process Improvement, Quality Assurance, Microsoft Office, Word, IVR, Talent Management, Business Strategy, Customer Experience, Supervisory Skills, Customer Retention, CRM, Training, Staff Development, Cross-functional Team..., BPO, Telemarketing, Team Leadership, Business Process..., Project Management, Leadership, Sales, Contact Centers
Education
University of Northern Colorado
The Home Depot October 2013 - Present
GTL Consulting March 2011 - October 2013
NCO Group November 2006 - March 2011
HealthTrans April 2006 - November 2006
QUIZNOS SUBS February 2005 - April 2006
EchoStar Corporation March 2000 - March 2004
MCI COMMUNICATIONS Sales July 1996 - April 2000
U.S. Coast Guard June 1985 - June 1992
Skills
Mentoring, Call Center, Program Management, Customer Service, Customer Satisfaction, Workforce Management, Customer Relations, Team Building, Coaching, Vendor Management, Operations Management, Strategic Planning, Change Management, Performance Management, Sales Management, Problem Solving, Leadership Development, Excel, Budgeting, Employee Relations, Hiring, Business Analysis, Organizational..., Outsourcing, New Business Development, PowerPoint, Loyalty Programs, Account Management, Process Improvement, Quality Assurance, Microsoft Office, Word, IVR, Talent Management, Business Strategy, Customer Experience, Supervisory Skills, Customer Retention, CRM, Training, Staff Development, Cross-functional Team..., BPO, Telemarketing, Team Leadership, Business Process..., Project Management, Leadership, Sales, Contact Centers
Education
University of Northern Colorado
Brendon Spear's NCO Group Experience March 2001 - March 2003
Job Operations Manager, MAXIMUS
Industry Telecommunications
Experience
MAXIMUS June 2014 - Present
West Corporation November 2012 - February 2014
T-Mobile January 2011 - June 2012
Pocket Communications December 2007 - December 2010
Echostar Satellite LLC August 2003 - December 2007
NCO Group March 2001 - March 2003
Skills
Call Center, Coaching, Customer Satisfaction, Customer Service, Change Management, Strategic Planning, Leadership, Telecommunications, Operations Management, Team Building, Sales Management, Project Management, Call Centers, Workforce Management, Training, Customer Retention, Performance Management, Business Analysis, Microsoft Office, Vendor Management, Cross-functional Team..., Recruiting, Management, Customer Experience, Employee Training, Quality Assurance, Team Leadership
Education
Texas State Technical College Harlingen
Prepress/Desktop Publishing and Digital Imaging Design
Winston School
MAXIMUS June 2014 - Present
West Corporation November 2012 - February 2014
T-Mobile January 2011 - June 2012
Pocket Communications December 2007 - December 2010
Echostar Satellite LLC August 2003 - December 2007
NCO Group March 2001 - March 2003
Skills
Call Center, Coaching, Customer Satisfaction, Customer Service, Change Management, Strategic Planning, Leadership, Telecommunications, Operations Management, Team Building, Sales Management, Project Management, Call Centers, Workforce Management, Training, Customer Retention, Performance Management, Business Analysis, Microsoft Office, Vendor Management, Cross-functional Team..., Recruiting, Management, Customer Experience, Employee Training, Quality Assurance, Team Leadership
Education
Texas State Technical College Harlingen
Prepress/Desktop Publishing and Digital Imaging Design
Winston School
Peter Brau's NCO Group Experience August 2000 - March 2004
Job Director Account Services at Mimeo.com
Industry Printing
Darryl Moler's NCO Group Experience 2008 - 2011
Job Human Resources Manager and Director of Credit and Collections
Industry Consumer Services
Experience
JGH and Associates d/b/a Allen's Manufacturing and Sales March 1997 - Present
THE MONEY TREE 2011 - 2012
NCO Group 2008 - 2011
North Fulton Motors 1997 - 2008
Reliance Acceptance February 1993 - April 1997
Heller Financial 1988 - 1992
C & S COMMERCIAL 1986 - 1988
Skills
Performance Management, PeopleSoft, Employee Benefits, Job Descriptions, Talent Management, Background Checks, Benefits Negotiation, HR Policies, Customer Service, Process Improvement, Contract Recruitment, Sourcing, Internet Recruiting, Team Building, FMLA, Human Resources, Performance Appraisal, Recruiting
Education
University of Phoenix 2007 — 2009
MBA HRM, HUMAN RESOURCE MANAGEMENT
LaGrange College
JGH and Associates d/b/a Allen's Manufacturing and Sales March 1997 - Present
THE MONEY TREE 2011 - 2012
NCO Group 2008 - 2011
North Fulton Motors 1997 - 2008
Reliance Acceptance February 1993 - April 1997
Heller Financial 1988 - 1992
C & S COMMERCIAL 1986 - 1988
Skills
Performance Management, PeopleSoft, Employee Benefits, Job Descriptions, Talent Management, Background Checks, Benefits Negotiation, HR Policies, Customer Service, Process Improvement, Contract Recruitment, Sourcing, Internet Recruiting, Team Building, FMLA, Human Resources, Performance Appraisal, Recruiting
Education
University of Phoenix 2007 — 2009
MBA HRM, HUMAN RESOURCE MANAGEMENT
LaGrange College
Alexisa Neely's NCO Group Experience September 2011 - Present
Job Customer Service Rep at NCO Group
Industry Consumer Services
Experience
NCO Group September 2011 - Present
NC A&T State University August 2010 - August 2011
Successful Start August 2009 - August 2010
Salvation Army Boys and Girls Club June 2005 - July 2010
Greensboro Urban Ministry August 2008 - April 2009
Celebrate Express July 2008 - October 2008
GTCC 2005 - 2006
USA Self Employed August 2000 - March 2005
Personal Care Inc. July 2004 - February 2005
Education
University of North Carolina at Greensboro 2006 — 2009
BSW, Generalist Social Work
NCO Group September 2011 - Present
NC A&T State University August 2010 - August 2011
Successful Start August 2009 - August 2010
Salvation Army Boys and Girls Club June 2005 - July 2010
Greensboro Urban Ministry August 2008 - April 2009
Celebrate Express July 2008 - October 2008
GTCC 2005 - 2006
USA Self Employed August 2000 - March 2005
Personal Care Inc. July 2004 - February 2005
Education
University of North Carolina at Greensboro 2006 — 2009
BSW, Generalist Social Work
Michael Woody's NCO Group Experience January 2005 - October 2008
Job Supply Chain Finance at Abercrombie & Fitch
Industry Financial Services
Experience
Abercrombie and Fitch October 2008 - Present
Abercrombie & Fitch May 2011 - October 2011
NCO Group January 2005 - October 2008
Skills
Payroll, Human Resources, Customer Service, Management, Microsoft Excel, Process Scheduler, Time Management, Leadership, Supply Chain, Finance, Accounts Payable
Education
Mount Union College 1998 — 2003
Bachelors, Mass Media/Communications
Abercrombie and Fitch October 2008 - Present
Abercrombie & Fitch May 2011 - October 2011
NCO Group January 2005 - October 2008
Skills
Payroll, Human Resources, Customer Service, Management, Microsoft Excel, Process Scheduler, Time Management, Leadership, Supply Chain, Finance, Accounts Payable
Education
Mount Union College 1998 — 2003
Bachelors, Mass Media/Communications
Ryan Hinrichsen's NCO Group Experience May 2009 - February 2011
Job Mechanical EngineerInTraining
Industry Mechanical or Industrial Engineering
Experience
Delta Air Lines February 2011 - Present
NCO Group May 2009 - February 2011
Ellerbe Becket September 2005 - August 2007
Dairy Queen June 2000 - August 2004
Education
University of Minnesota-Twin Cities 2003 — 2008
Bachelor of Mechanical Engineering, Mechanical Engineering
Delta Air Lines February 2011 - Present
NCO Group May 2009 - February 2011
Ellerbe Becket September 2005 - August 2007
Dairy Queen June 2000 - August 2004
Education
University of Minnesota-Twin Cities 2003 — 2008
Bachelor of Mechanical Engineering, Mechanical Engineering
Igor Davidson's NCO Group Experience September 2010 - February 2012
Job Senior Accountant at Arthur Bell, Certified Public Accountants
Industry Accounting
Experience
Arthur Bell, Certified Public Accountants February 2012 - Present
NCO Group September 2010 - February 2012
Titan Steel Corporation October 2009 - February 2010
Morgan Stanley July 2009 - October 2009
PIVnet, Inc. April 2008 - July 2009
Sheela Murthy Law Office July 2007 - August 2007
Internet Business March 2005 - May 2006
Skills
QuickBooks, Bookkeeping, Investments, Financial Analysis, Accounting, SEC filings, Financial Reporting, Banking, Strategic Planning, Tax, Budgets, General Ledger
Education
Towson University 2004 — 2008
B.S., Accounting
Pikesville
Arthur Bell, Certified Public Accountants February 2012 - Present
NCO Group September 2010 - February 2012
Titan Steel Corporation October 2009 - February 2010
Morgan Stanley July 2009 - October 2009
PIVnet, Inc. April 2008 - July 2009
Sheela Murthy Law Office July 2007 - August 2007
Internet Business March 2005 - May 2006
Skills
QuickBooks, Bookkeeping, Investments, Financial Analysis, Accounting, SEC filings, Financial Reporting, Banking, Strategic Planning, Tax, Budgets, General Ledger
Education
Towson University 2004 — 2008
B.S., Accounting
Pikesville
David Harkins, CTFL's NCO Group Experience November 2005 - June 2006
Job UAT Analyst II at PMSI
Industry Pharmaceuticals
Experience
PMSI 2011 - Present
PMSI October 2008 - January 2010
NCO Group November 2005 - June 2006
Skills
Excel, Access, Microsoft Office, Word, Call Center, Microsoft Excel, Microsoft Word, Quality Assurance, Analysis, Visio, Salesforce.com, Process Improvement, Team Building, Software Documentation
Education
University of Central Florida 1996 — 1998
Computer Science
PMSI 2011 - Present
PMSI October 2008 - January 2010
NCO Group November 2005 - June 2006
Skills
Excel, Access, Microsoft Office, Word, Call Center, Microsoft Excel, Microsoft Word, Quality Assurance, Analysis, Visio, Salesforce.com, Process Improvement, Team Building, Software Documentation
Education
University of Central Florida 1996 — 1998
Computer Science
Jean Fichery DUKULIZIMANA's NCO Group Experience March 2013 - November 2014
Job Communication Expert
Industry Public Relations and Communications
Experience
NCO Group March 2013 - November 2014
Universitat Jaume I de Castellón January 2012 - October 2013
Caux - Initiatives of Change- Switzerland 2011 - 2011
Syfia International January 2009 - 2011
Urunana Development Communication February 2009 - September 2010
The Ottawa Citizen 2008 - 2009
Radio Salus November 2005 - June 2008
Green Planet Monitor 2006 - 2007
Skills
Journalism, Media Relations, Strategic Communications, Editing, Public Relations, Social Media, International Relations, Research, Human Rights, Non-profits, International..., News Writing, Marketing Communications
Education
Universitat Jaume I 2010 — 2012
Graduate studies, International Studies
National University of Rwanda 2005 — 2009
Bachelor's degree, Communication and Media Studies
NCO Group March 2013 - November 2014
Universitat Jaume I de Castellón January 2012 - October 2013
Caux - Initiatives of Change- Switzerland 2011 - 2011
Syfia International January 2009 - 2011
Urunana Development Communication February 2009 - September 2010
The Ottawa Citizen 2008 - 2009
Radio Salus November 2005 - June 2008
Green Planet Monitor 2006 - 2007
Skills
Journalism, Media Relations, Strategic Communications, Editing, Public Relations, Social Media, International Relations, Research, Human Rights, Non-profits, International..., News Writing, Marketing Communications
Education
Universitat Jaume I 2010 — 2012
Graduate studies, International Studies
National University of Rwanda 2005 — 2009
Bachelor's degree, Communication and Media Studies
Saffat Zakaria's NCO Group Experience April 2000 - February 2005
Job Workforce Specialist
Industry Management Consulting
Experience
Academy Sports + Outdoors November 2010 - January 2013
International Textile Group March 2006 - April 2010
NCO Group April 2000 - February 2005
Education
University of Phoenix 2006 — 2008
MBA, Marketing and Management
University of Houston 2003 — 2004
Bachelors, Marketing and Management and Minor in International Business
Academy Sports + Outdoors November 2010 - January 2013
International Textile Group March 2006 - April 2010
NCO Group April 2000 - February 2005
Education
University of Phoenix 2006 — 2008
MBA, Marketing and Management
University of Houston 2003 — 2004
Bachelors, Marketing and Management and Minor in International Business
Theresa Groves's NCO Group Experience September 2008 - February 2011
Job Cashier
Industry Retail
Experience
Walmart November 2011 - Present
NHS Human Services March 2011 - October 2011
NCO Group September 2008 - February 2011
Bureau of Labor Statistics February 2010 - May 2010
jcpenney 2007 - 2007
Design & Production Inc. February 2001 - August 2003
First Union National Bank October 1999 - February 2001
Pushkin & Pushkin, Inc. February 1990 - March 1992
Loyola Federal Savings & Loan January 1989 - February 1990
F.W. Woolworth Company June 1988 - December 1988
Skills
Accounting, Accounts Payable, Purchasing, Banking, General Ledger..., Customer Service, Problem Solving, Clerical Skills, Critical Thinking, Retail, Teamwork
Education
Towson University 1984 — 1988
Bachelor's degree, Actuarial Science
Walmart November 2011 - Present
NHS Human Services March 2011 - October 2011
NCO Group September 2008 - February 2011
Bureau of Labor Statistics February 2010 - May 2010
jcpenney 2007 - 2007
Design & Production Inc. February 2001 - August 2003
First Union National Bank October 1999 - February 2001
Pushkin & Pushkin, Inc. February 1990 - March 1992
Loyola Federal Savings & Loan January 1989 - February 1990
F.W. Woolworth Company June 1988 - December 1988
Skills
Accounting, Accounts Payable, Purchasing, Banking, General Ledger..., Customer Service, Problem Solving, Clerical Skills, Critical Thinking, Retail, Teamwork
Education
Towson University 1984 — 1988
Bachelor's degree, Actuarial Science
Mario Litterio's NCO Group Experience Operations AnalystThe Vanguard Group1994 - 2008
Job Helpdesk Tier2 at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group Operations AnalystThe Vanguard Group1994 - 2008
vanguard group of investments 1994 - 2008
SEI 1989 - 1993
Lukens Steel 1985 - 1989
shared medical systems 1981 - 1985
Skills
Troubleshooting, Call Centers, Technical Support, Vendor Management, Disaster Recovery, Help Desk Support, Process Improvement, Cisco Technologies, BPO, Active Directory, Avaya, Microsoft Office
Education
Temple University 1974 — 1975
Bishop Neumann High School 1970 — 1974
NCO Group Operations AnalystThe Vanguard Group1994 - 2008
vanguard group of investments 1994 - 2008
SEI 1989 - 1993
Lukens Steel 1985 - 1989
shared medical systems 1981 - 1985
Skills
Troubleshooting, Call Centers, Technical Support, Vendor Management, Disaster Recovery, Help Desk Support, Process Improvement, Cisco Technologies, BPO, Active Directory, Avaya, Microsoft Office
Education
Temple University 1974 — 1975
Bishop Neumann High School 1970 — 1974
Ed Blaire's NCO Group Experience August 2002 - March 2006
Job Legal Aide / Collections
Industry Financial Services
Experience
Linebarger Goggan Blair & Sampson, LLP July 2010 - April 2015
Cardinal Health March 2006 - November 2008
NCO Group August 2002 - March 2006
Skills
Legal Collections, Negotiation, Customer Service, Leadership, Persuasive Communication, Portfolio Management, Due Diligence, Communication, Team Building, Credit, Collections, Finance, Credit Analysis, Credit Risk, Accounting, Project Management, Process Improvement, Financial Analysis, Research, Sales, Public Speaking, Call Centers, Time Management, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Credit Cards
Education
The Ohio State University
Bachelor of Business Administration (B.B.A.), Finance, General
Linebarger Goggan Blair & Sampson, LLP July 2010 - April 2015
Cardinal Health March 2006 - November 2008
NCO Group August 2002 - March 2006
Skills
Legal Collections, Negotiation, Customer Service, Leadership, Persuasive Communication, Portfolio Management, Due Diligence, Communication, Team Building, Credit, Collections, Finance, Credit Analysis, Credit Risk, Accounting, Project Management, Process Improvement, Financial Analysis, Research, Sales, Public Speaking, Call Centers, Time Management, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Credit Cards
Education
The Ohio State University
Bachelor of Business Administration (B.B.A.), Finance, General
Cristina Massanet's NCO Group Experience 2009 - 2010
Job Directora at Fundacion Chiviricuarta
Industry Philanthropy
Experience
Fundacion Chiviricuarta February 2014 - Present
CeroBolas Marketing October 2010 - Present
NCO Group 2009 - 2010
Universidad Rafael Landivar January 2009 - May 2009
Skills
Public Relations, Online Marketing, Strategic Planning, Account Management, Advertising, International Relations, Marketing Communications, Event Planning, University Teaching, Charity Events, Charity, Business Development, Marketing Management, SEO, Social Media, Marketing Strategy, Social Media Marketing, Online Advertising, Spanish, Marketing Research, Corporate Communications, Entrepreneurship, Market Research, Team Leadership, Strategy, Digital Marketing, Management, E-commerce, Strategic Communications, Marketing, Social Networking
Education
Valle Verde 1985 — 1997
Bachelor's degree
Universidad Francisco Marroquín
Master's degree, International Relations and Affairs
Fundacion Chiviricuarta February 2014 - Present
CeroBolas Marketing October 2010 - Present
NCO Group 2009 - 2010
Universidad Rafael Landivar January 2009 - May 2009
Skills
Public Relations, Online Marketing, Strategic Planning, Account Management, Advertising, International Relations, Marketing Communications, Event Planning, University Teaching, Charity Events, Charity, Business Development, Marketing Management, SEO, Social Media, Marketing Strategy, Social Media Marketing, Online Advertising, Spanish, Marketing Research, Corporate Communications, Entrepreneurship, Market Research, Team Leadership, Strategy, Digital Marketing, Management, E-commerce, Strategic Communications, Marketing, Social Networking
Education
Valle Verde 1985 — 1997
Bachelor's degree
Universidad Francisco Marroquín
Master's degree, International Relations and Affairs
Darnise McMorris's NCO Group Experience October 2007 - December 2008
Job Coordinator
Industry Staffing and Recruiting
Experience
SER - Jobs for Progress of the Texas Gulf Coast, Inc. February 2014 - Present
Goodwill Houston December 2010 - January 2014
NCO Group October 2007 - December 2008
National Urban League August 2003 - August 2005
Skills
Human Resources, CRM, Management, Project Planning, Interviews, Recruiting, Onboarding, New Hire Orientations, Screening Resumes, Outlook, Temporary Placement, Internet Recruiting, Payroll, Employee Relations, Training, Applicant Tracking..., Administrative..., Benefits Administration, Temporary Staffing, Talent Acquisition, Career Counseling, PeopleSoft
Education
University of New Orleans
SER - Jobs for Progress of the Texas Gulf Coast, Inc. February 2014 - Present
Goodwill Houston December 2010 - January 2014
NCO Group October 2007 - December 2008
National Urban League August 2003 - August 2005
Skills
Human Resources, CRM, Management, Project Planning, Interviews, Recruiting, Onboarding, New Hire Orientations, Screening Resumes, Outlook, Temporary Placement, Internet Recruiting, Payroll, Employee Relations, Training, Applicant Tracking..., Administrative..., Benefits Administration, Temporary Staffing, Talent Acquisition, Career Counseling, PeopleSoft
Education
University of New Orleans
Stacey Schneider's NCO Group Experience October 2012 - Present
Job Marketing Specialist at NCO Group
Industry Plastics
Experience
NCO Group October 2012 - Present
RD Industries, Inc. December 2007 - June 2012
ConAgra Foods March 2007 - December 2007
SITEL Corporation June 2005 - March 2007
Ameritrade, Inc. January 2005 - May 2005
Enterprise Rent-A-Car June 2003 - January 2005
Skills
Sales, Customer Service, Account Management, Marketing, Sales Operations, Management, Project Management, Sales Process, Outsourcing, CRM, New Business Development, Leadership, Call Centers
Education
The University of South Dakota 1999 — 2003
BSBA, Business Management/Marketing
NCO Group October 2012 - Present
RD Industries, Inc. December 2007 - June 2012
ConAgra Foods March 2007 - December 2007
SITEL Corporation June 2005 - March 2007
Ameritrade, Inc. January 2005 - May 2005
Enterprise Rent-A-Car June 2003 - January 2005
Skills
Sales, Customer Service, Account Management, Marketing, Sales Operations, Management, Project Management, Sales Process, Outsourcing, CRM, New Business Development, Leadership, Call Centers
Education
The University of South Dakota 1999 — 2003
BSBA, Business Management/Marketing
Terry Thompson's NCO Group Experience October 2009 - February 2011
Job Senior Procurement Specialist at Halliburton
Industry Outsourcing/Offshoring
Experience
Halliburton April 2011 - Present
NCO Group October 2009 - February 2011
FMC TECHNOLOGIES-SURFACE WELLHEAD – Houston, Texas August 2007 - March 2009
YAMAHA MOTOR COMPANY OF AMERICA – Newnan, Georgia July 2004 - July 2008
GOODMAN MANUFACTURING CORPORATION – Houston, Texas August 2005 - August 2007
Goodman Manufacturing 2005 - 2007
PANASONIC AUTOMOTIVE SYSTEMS OF AMERICA – Peachtree City, Georgia July 2000 - July 2004
NACOM CORPORATION – Griffin, Georgia June 1994 - February 2000
GENERAL ELECTRIC AIRCRAFT ENGINE DIVISION – Cincinnati, Ohio April 1978 - June 1994
Skills
Global Sourcing, Procurement, Strategic Sourcing, Supply Chain, Manufacturing, Supply Chain Management, Purchasing, Contract Negotiation, Management
Education
University of Cincinnati 1975 — 1980
undergrad, Finance
Halliburton April 2011 - Present
NCO Group October 2009 - February 2011
FMC TECHNOLOGIES-SURFACE WELLHEAD – Houston, Texas August 2007 - March 2009
YAMAHA MOTOR COMPANY OF AMERICA – Newnan, Georgia July 2004 - July 2008
GOODMAN MANUFACTURING CORPORATION – Houston, Texas August 2005 - August 2007
Goodman Manufacturing 2005 - 2007
PANASONIC AUTOMOTIVE SYSTEMS OF AMERICA – Peachtree City, Georgia July 2000 - July 2004
NACOM CORPORATION – Griffin, Georgia June 1994 - February 2000
GENERAL ELECTRIC AIRCRAFT ENGINE DIVISION – Cincinnati, Ohio April 1978 - June 1994
Skills
Global Sourcing, Procurement, Strategic Sourcing, Supply Chain, Manufacturing, Supply Chain Management, Purchasing, Contract Negotiation, Management
Education
University of Cincinnati 1975 — 1980
undergrad, Finance
Aimée Hurtubise's NCO Group Experience November 2013 - Present
Job Customer servise
Industry Information Services
Experience
NCO Group November 2013 - Present
Les Agenges Lambert & Begin October 2010 - August 2012
Systemex Automation August 2010 - October 2010
CCI Consultants November 2000 - June 2009
Skills
Customer Service, Microsoft Excel, Microsoft Word, Troubleshooting, Windows, English, Electronics, Sales, Call Centers
Education
Toronto School of Business 1997 — 1999
Computrer science
Sault college
Nursing
NCO Group November 2013 - Present
Les Agenges Lambert & Begin October 2010 - August 2012
Systemex Automation August 2010 - October 2010
CCI Consultants November 2000 - June 2009
Skills
Customer Service, Microsoft Excel, Microsoft Word, Troubleshooting, Windows, English, Electronics, Sales, Call Centers
Education
Toronto School of Business 1997 — 1999
Computrer science
Sault college
Nursing
Jimmie Arthur II's NCO Group Experience
Job Student at Texas A&M UniversityKingsville
Industry Computer & Network Security
Experience
NCO Group
Skills
Computer Hardware, Windows 7
Education
Texas A&M University-Kingsville 2005 — 2011
NCO Group
Skills
Computer Hardware, Windows 7
Education
Texas A&M University-Kingsville 2005 — 2011
Irvis Fernandez's NCO Group Experience
Job Financial Center Management
Industry Banking
Experience
NCO Group
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Vendor Management, Operations Management, Customer Experience, Process Improvement, Performance Management, Contact Centers, Customer Service, Service Delivery, Team Management, Management, Team Leadership, Training, Troubleshooting, Recruiting, Technical Support
Education
Pontificia Universidad Catolica de Puerto Rico 2001 — 2004
Doctor of Law (J.D.)
Universidad de Puerto Rico 1997 — 2001
Bachelor of Arts (B.A.), Social Sciences / Politics and Economics
NCO Group
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Vendor Management, Operations Management, Customer Experience, Process Improvement, Performance Management, Contact Centers, Customer Service, Service Delivery, Team Management, Management, Team Leadership, Training, Troubleshooting, Recruiting, Technical Support
Education
Pontificia Universidad Catolica de Puerto Rico 2001 — 2004
Doctor of Law (J.D.)
Universidad de Puerto Rico 1997 — 2001
Bachelor of Arts (B.A.), Social Sciences / Politics and Economics
LaGena Washington's NCO Group Experience June 1998 - January 2009
Job Events & Meeting Planning
Industry Telecommunications
Experience
T-Mobile June 2012 - June 2015
AT&T January 2009 - January 2012
NCO Group June 1998 - January 2009
Skills
Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Retail, Call Centers, Training, Leadership, Event Planning, Wedding Coordinating
Education
Trident Technical College
Meeting and Event Planning
T-Mobile June 2012 - June 2015
AT&T January 2009 - January 2012
NCO Group June 1998 - January 2009
Skills
Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Retail, Call Centers, Training, Leadership, Event Planning, Wedding Coordinating
Education
Trident Technical College
Meeting and Event Planning
Jasmin Graves's NCO Group Experience 2011 - Present
Job NCO Agent
Industry Medical Practice
Experience
NCO Group 2011 - Present
Education
University of North Carolina at Greensboro 2011 — 2013
NCO Group 2011 - Present
Education
University of North Carolina at Greensboro 2011 — 2013
Jared Lutin's NCO Group Experience May 2011 - September 2011
Job Owner at Vokyev
Industry Design
Experience
Vokyev January 2012 - Present
Lutin's Real State June 2008 - Present
NCO Group May 2011 - September 2011
Skills
Teamwork, Illustrator, Interior Design, InDesign, Industrial Design, Photoshop, Product Design, Graphic Design, Logo Design, Photography, Illustration, 3D rendering, 3D Studio Max, Flash Animation, AutoCAD
Education
Universidad Rafael Landívar 2009 — 2013
Lincencitura, Diseño Industrial
Vokyev January 2012 - Present
Lutin's Real State June 2008 - Present
NCO Group May 2011 - September 2011
Skills
Teamwork, Illustrator, Interior Design, InDesign, Industrial Design, Photoshop, Product Design, Graphic Design, Logo Design, Photography, Illustration, 3D rendering, 3D Studio Max, Flash Animation, AutoCAD
Education
Universidad Rafael Landívar 2009 — 2013
Lincencitura, Diseño Industrial
Mona Frederick's NCO Group Experience August 2012 - June 2013
Job Adminstrative Assitance
Industry Religious Institutions
Experience
Faith Anointed Missionary Baptist Church January 1988 - Present
NCO Group August 2012 - June 2013
T-Mobile September 2008 - September 2011
SunCom Wireless August 2002 - September 2008
United Siding Specialist August 2001 - August 2002
Builder's FirstSource April 1996 - May 2001
Skills
Coaching Rep's, Microsoft Word, Microsoft Excel, Microsoft Publisher, Avaya, CMS, Multi Tasking, Microsoft Outlook, RTA, Samson, Quick view, Citrix
Education
Trident Technical College 1998 — 2007
Accounting
Grodon H. Garrett High School 1983 — 1986
Diploma
Faith Anointed Missionary Baptist Church January 1988 - Present
NCO Group August 2012 - June 2013
T-Mobile September 2008 - September 2011
SunCom Wireless August 2002 - September 2008
United Siding Specialist August 2001 - August 2002
Builder's FirstSource April 1996 - May 2001
Skills
Coaching Rep's, Microsoft Word, Microsoft Excel, Microsoft Publisher, Avaya, CMS, Multi Tasking, Microsoft Outlook, RTA, Samson, Quick view, Citrix
Education
Trident Technical College 1998 — 2007
Accounting
Grodon H. Garrett High School 1983 — 1986
Diploma
Deven Royce's NCO Group Experience April 2011 - August 2011
Job Front Desk Receptionist / Night Auditor at Quality Inn
Industry Hospitality
Experience
Quality Inn August 2013 - Present
Dial America May 2013 - August 2013
Comfort Inn August 2012 - February 2013
Riverbend Transport August 2011 - August 2012
NCO Group April 2011 - August 2011
Best Western Legacy Inn & Suites May 2008 - April 2011
Skills
Data Entry, Customer Service, Telephone Skills, Human Resources, Microsoft Excel, Management, Hotels, Filing, Front Office, Hospitality, Hospitality Management, Hospitality Industry, Revenue Analysis, Hotel Booking, Food & Beverage
Education
Trident Technical College 2014 — 2014
Associate of Science (AS), Chemistry
South Beloit Sr.High School 2003 — 2007
H.S Diploma
Quality Inn August 2013 - Present
Dial America May 2013 - August 2013
Comfort Inn August 2012 - February 2013
Riverbend Transport August 2011 - August 2012
NCO Group April 2011 - August 2011
Best Western Legacy Inn & Suites May 2008 - April 2011
Skills
Data Entry, Customer Service, Telephone Skills, Human Resources, Microsoft Excel, Management, Hotels, Filing, Front Office, Hospitality, Hospitality Management, Hospitality Industry, Revenue Analysis, Hotel Booking, Food & Beverage
Education
Trident Technical College 2014 — 2014
Associate of Science (AS), Chemistry
South Beloit Sr.High School 2003 — 2007
H.S Diploma
Radhika Muralidharan's NCO Group Experience 2004 - 2008
Job Project Test coordination , Testing Services at Highmark Blue Cross Blue Shield
Industry Health, Wellness and Fitness
Experience
Highmark Blue Cross Blue Shield February 2015 - Present
Highmark, Inc. June 2012 - Present
Bank of America 2010 - 2012
NCO Group 2004 - 2008
HSBC 2001 - 2003
GE 2000 - 2001
Skills
Service Delivery, Business Process, Release Management, Quality Assurance, Project Management, Shared Services, Service Level Agreements, Operating Procedures, Metrics Development, Business Analysis, Requirements Analysis, Defect Management
Education
University of Hyderabad
Bachelor's Degree, Bachelors in Commerce
Highmark Blue Cross Blue Shield February 2015 - Present
Highmark, Inc. June 2012 - Present
Bank of America 2010 - 2012
NCO Group 2004 - 2008
HSBC 2001 - 2003
GE 2000 - 2001
Skills
Service Delivery, Business Process, Release Management, Quality Assurance, Project Management, Shared Services, Service Level Agreements, Operating Procedures, Metrics Development, Business Analysis, Requirements Analysis, Defect Management
Education
University of Hyderabad
Bachelor's Degree, Bachelors in Commerce
Duriel Thompson's NCO Group Experience February 2007 - January 2008
Job Engineering Coordinator at HP
Industry Information Technology and Services
Experience
HP November 2010 - Present
Allied Aviation January 2008 - December 2009
NCO Group February 2007 - January 2008
Skills
Call Center, Technical Support, Customer Support, Computer Hardware, Troubleshooting, Windows, Operating Systems, Software Installation, Team Leadership, Hardware, Internet Explorer, Customer Service, Wireless Networking, Fast Learner, Network Administration, SAP, Outlook
Education
Texas School of Business-North 2009 — 2010
Medical/Clinical Assistant
Texas State Technical College Waco 2003 — 2007
HP November 2010 - Present
Allied Aviation January 2008 - December 2009
NCO Group February 2007 - January 2008
Skills
Call Center, Technical Support, Customer Support, Computer Hardware, Troubleshooting, Windows, Operating Systems, Software Installation, Team Leadership, Hardware, Internet Explorer, Customer Service, Wireless Networking, Fast Learner, Network Administration, SAP, Outlook
Education
Texas School of Business-North 2009 — 2010
Medical/Clinical Assistant
Texas State Technical College Waco 2003 — 2007
Dana Stabilito's NCO Group Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Telecommunications
Experience
LiveOps February 2013 - Present
Percepta May 2011 - July 2011
NCO Group 2011 - 2011
TSC 2011 - 2011
Protocol Global Solutions 2007 - 2011
Skills
Customer Satisfaction, Training, Customer Service, Call Centers, Quality Assurance, Call Center Development, Sales, Customer Experience, Call Center, Workforce Management, Leadership, Process Improvement, Team Building, Customer Retention, Team Leadership, CRM, Management, Operations Management, Recruiting, Insurance, Account Management, Employee Training, Resume Writing, Contact Center..., Coaching, College Recruiting, BPO, Outsourcing, Performance Management, Telecommunications, Interviews, Employee Relations, Data Entry, Onboarding, Sourcing, Call Quality, Call Monitoring, Telemarketing, Inbound Marketing, Human Resources, Employee Benefits, Benefits Administration, Temporary Placement, Talent Acquisition, Sales Operations, Avaya
Education
Temple University 1997 — 2001
Bachelor of Arts (B.A.), Communication, General
LiveOps February 2013 - Present
Percepta May 2011 - July 2011
NCO Group 2011 - 2011
TSC 2011 - 2011
Protocol Global Solutions 2007 - 2011
Skills
Customer Satisfaction, Training, Customer Service, Call Centers, Quality Assurance, Call Center Development, Sales, Customer Experience, Call Center, Workforce Management, Leadership, Process Improvement, Team Building, Customer Retention, Team Leadership, CRM, Management, Operations Management, Recruiting, Insurance, Account Management, Employee Training, Resume Writing, Contact Center..., Coaching, College Recruiting, BPO, Outsourcing, Performance Management, Telecommunications, Interviews, Employee Relations, Data Entry, Onboarding, Sourcing, Call Quality, Call Monitoring, Telemarketing, Inbound Marketing, Human Resources, Employee Benefits, Benefits Administration, Temporary Placement, Talent Acquisition, Sales Operations, Avaya
Education
Temple University 1997 — 2001
Bachelor of Arts (B.A.), Communication, General
Brittney Sims's NCO Group Experience June 2006 - October 2008
Job Teacher's Assistant at Kids R Kids
Industry Education Management
Experience
Kids R Kids September 2012 - Present
Citi November 2011 - August 2012
NCO Group June 2006 - October 2008
Skills
Customer service..., Proficient on PC & Mac, Numerical Ability, Situational Awareness, Cake Decorating, Creativity
Education
Texas Woman's University 2004 — 2013
Memorial Hall High School
High School Diploma
Kids R Kids September 2012 - Present
Citi November 2011 - August 2012
NCO Group June 2006 - October 2008
Skills
Customer service..., Proficient on PC & Mac, Numerical Ability, Situational Awareness, Cake Decorating, Creativity
Education
Texas Woman's University 2004 — 2013
Memorial Hall High School
High School Diploma
Julio Jacinto's NCO Group Experience April 2009 - Present
Job Étudiant(e) (Universidad de San Carlos de Guatemala)
Industry International Affairs
Experience
NCO Group April 2009 - Present
Education
Universidad de San Carlos de Guatemala 2009 — 2013
NCO Group April 2009 - Present
Education
Universidad de San Carlos de Guatemala 2009 — 2013
Antoinette Miller's NCO Group Experience December 2008 - February 2010
Job Individual & Family Services Professional
Industry Individual & Family Services
Experience
PayPal July 2013 - Present
Baltimore Office of Child Support March 2012 - October 2012
NCO Group December 2008 - February 2010
Global Payments September 2007 - July 2008
HSBC Card Services August 2006 - August 2007
Bally Total Fitness January 2005 - July 2006
Skills
Microsoft Office, AS400 system, Accounts Receivable, Accounts Payable, Customer Service, Collections, Lyrical, Employee Training
Education
University of Maryland University College 2012 — 2015
Global Business and Public Policy
The Community College of Baltimore County 2010 — 2012
Business Administration and Management, General
PayPal July 2013 - Present
Baltimore Office of Child Support March 2012 - October 2012
NCO Group December 2008 - February 2010
Global Payments September 2007 - July 2008
HSBC Card Services August 2006 - August 2007
Bally Total Fitness January 2005 - July 2006
Skills
Microsoft Office, AS400 system, Accounts Receivable, Accounts Payable, Customer Service, Collections, Lyrical, Employee Training
Education
University of Maryland University College 2012 — 2015
Global Business and Public Policy
The Community College of Baltimore County 2010 — 2012
Business Administration and Management, General
diannette scott's NCO Group Experience 2006 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2006 - 2013
Dial America Marketing March 2006 - October 2006
Skills
I am proficient in MS..., I have 6 plus years in...
Education
Trident Technical College 2009 — 2014
Dental Hygiene/Hygienist
Baptist hill high school 1999 — 2003
General Diploma
NCO Group 2006 - 2013
Dial America Marketing March 2006 - October 2006
Skills
I am proficient in MS..., I have 6 plus years in...
Education
Trident Technical College 2009 — 2014
Dental Hygiene/Hygienist
Baptist hill high school 1999 — 2003
General Diploma
Shana Sease's NCO Group Experience August 2007 - January 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
iQor 2010 - 2012
NCO Group August 2007 - January 2010
Skills
Customer Service, Collections, Building Relationships, Call Centers, Payment Card Processing, Microsoft Office, Wireless, Cellular Communications, Satellite TV
Education
R.B. Stall High School
Trident Technical College
iQor 2010 - 2012
NCO Group August 2007 - January 2010
Skills
Customer Service, Collections, Building Relationships, Call Centers, Payment Card Processing, Microsoft Office, Wireless, Cellular Communications, Satellite TV
Education
R.B. Stall High School
Trident Technical College
Joshua Lister's NCO Group Experience March 2005 - July 2009
Job Recovery Department Supervisor at EDMC
Industry Education Management
Experience
EDMC March 2012 - Present
NCO Group March 2005 - July 2009
Skills
Leadership, Interviews, Written Communication, Knowledge Base, Collections
Education
Walden University 2011 — 2013
Master's degree, Public Administration
Thiel College 2000 — 2004
Bachelor's degree, Biology, General
EDMC March 2012 - Present
NCO Group March 2005 - July 2009
Skills
Leadership, Interviews, Written Communication, Knowledge Base, Collections
Education
Walden University 2011 — 2013
Master's degree, Public Administration
Thiel College 2000 — 2004
Bachelor's degree, Biology, General
Nora Jean Council's NCO Group Experience 2000 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
home March 2010 - Present
NCO Group 2000 - 2010
Hess gas station April 1998 - February 1999
Skills
Computers
Education
Goose Creek High 1988 — 1991
reading, computers
Trident Technical College
Computers
home March 2010 - Present
NCO Group 2000 - 2010
Hess gas station April 1998 - February 1999
Skills
Computers
Education
Goose Creek High 1988 — 1991
reading, computers
Trident Technical College
Computers
Byron Miza's NCO Group Experience December 2009 - July 2010
Job Customer Loyalty Representative at Royal Caribbean Cruises, Ltd.
Industry Outsourcing/Offshoring
Experience
Xerox October 2013 - Present
TELUS International November 2011 - Present
NCO Group December 2009 - July 2010
Skills
Workforce Management, Customer Experience, Call Center Development
Education
Universidad Galileo 2013 — 2017
Licentiate degree, International Relations and Affairs
Xerox October 2013 - Present
TELUS International November 2011 - Present
NCO Group December 2009 - July 2010
Skills
Workforce Management, Customer Experience, Call Center Development
Education
Universidad Galileo 2013 — 2017
Licentiate degree, International Relations and Affairs
Ricardo Solares's NCO Group Experience January 2010 - April 2010
Job Architect
Industry Architecture & Planning
Experience
S & P Proyectos January 2013 - January 2014
NCO Group January 2010 - April 2010
Education
Universidad Rafael Landívar 2010 — 2015
Bachelor of Architecture (BArch), Architecture
Colegio Salesiano Don Bosco 1998 — 2008
S & P Proyectos January 2013 - January 2014
NCO Group January 2010 - April 2010
Education
Universidad Rafael Landívar 2010 — 2015
Bachelor of Architecture (BArch), Architecture
Colegio Salesiano Don Bosco 1998 — 2008
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY