NCO Group
Industry: Company
DescriptionNCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Headquarters: Pennsylvania, United States CEO: Ronald A Rittenmeyer (21 Mar 2011–) Founded: 1926 Number of locations: Over 100 globally Subsidiaries: NCO Group International Inc, Parent organization: Alorica
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NCO Group Employees
Employee
Years
Job
Industry
James Ayers Jr James Ayers Jr's NCO Group Experience October 2012 - January 2013
Job Woodworker at Solo Mountain EMB&GC
Industry Entertainment
Experience
Solo Mountain Woodworks June 2005 - Present
Walmart August 2013 - June 2014
NCO Group October 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Social Networking, Photography, Time Management
Education
Full Sail University 2013 — 2015
Solo Mountain Woodworks June 2005 - Present
Walmart August 2013 - June 2014
NCO Group October 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Social Networking, Photography, Time Management
Education
Full Sail University 2013 — 2015
Eddie Drew Eddie Drew's NCO Group Experience 2007 - 2008
Job Digital Marketing Expert | Internet Media Consultant | Social Media Marketing | Lead Generation
Industry Marketing and Advertising
Experience
Cruise Control Marketing 2013 - 2015
LocalEdge January 2013 - December 2013
5linx October 2009 - January 2012
UNCG May 2008 - January 2011
NCO Group 2007 - 2008
Skills
Entrepreneurship, Public Speaking, Social Networking, Marketing, Team Building, Leadership Development, Social Media Marketing, Coaching, Strategic Planning, Fundraising, Small Business, Digital Marketing, SEM, Online Advertising, SEO, Email Marketing, PPC, Lead Generation, Google Adwords, Mobile Marketing, Direct Marketing, Sales Management, Direct Mail, Facebook Marketing, B2B, Integrated Marketing, Online Reputation..., Social Media, Facebook, Sales, Online Marketing, Blogging, Web Design, Digital Media, Web Marketing, Public Relations, Advertising
Education
Full Sail University 2014 — 2015
Master’s Degree, Internet Marketing, 3.4
University of North Carolina at Greensboro 2008 — 2009
BS, Small Business/Entrepreneurship
Guilford Technical Community College 2005 — 2008
AAS, Business Administration
Hillside High School
Cruise Control Marketing 2013 - 2015
LocalEdge January 2013 - December 2013
5linx October 2009 - January 2012
UNCG May 2008 - January 2011
NCO Group 2007 - 2008
Skills
Entrepreneurship, Public Speaking, Social Networking, Marketing, Team Building, Leadership Development, Social Media Marketing, Coaching, Strategic Planning, Fundraising, Small Business, Digital Marketing, SEM, Online Advertising, SEO, Email Marketing, PPC, Lead Generation, Google Adwords, Mobile Marketing, Direct Marketing, Sales Management, Direct Mail, Facebook Marketing, B2B, Integrated Marketing, Online Reputation..., Social Media, Facebook, Sales, Online Marketing, Blogging, Web Design, Digital Media, Web Marketing, Public Relations, Advertising
Education
Full Sail University 2014 — 2015
Master’s Degree, Internet Marketing, 3.4
University of North Carolina at Greensboro 2008 — 2009
BS, Small Business/Entrepreneurship
Guilford Technical Community College 2005 — 2008
AAS, Business Administration
Hillside High School
Lekeitha Pratt Lekeitha Pratt's NCO Group Experience December 2011 - July 2013
Job Allied Barton
Industry Security and Investigations
Experience
Allied Barton Security July 2013 - Present
NCO Group December 2011 - July 2013
APAC Customer Services December 2011 - October 2012
Walmart September 2010 - September 2011
The Home Depot November 2008 - August 2010
Education
Houston Community College 2013 — 2015
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
National Center for Phlebotomy 2012 — 2012
Associate of Science (A.S.), Phlebotomy Technician/Phlebotomist
Allied Barton Security July 2013 - Present
NCO Group December 2011 - July 2013
APAC Customer Services December 2011 - October 2012
Walmart September 2010 - September 2011
The Home Depot November 2008 - August 2010
Education
Houston Community College 2013 — 2015
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
National Center for Phlebotomy 2012 — 2012
Associate of Science (A.S.), Phlebotomy Technician/Phlebotomist
Sevilla Dees (Trevisani), MBA's NCO Group Experience 2006 - 2007
Job Corporate Marketing and Communications Manager at Hannover Life Reassurance Company of America
Industry Marketing and Advertising
Experience
Hannover Life Reassurance Company of America January 2015 - Present
Hannover Life Reassurance Company of America July 2013 - December 2014
Rollins College Crummer School of Business 2011 - December 2013
Orlando Business Journal August 2011 - July 2013
Clear Channel Communications April 2007 - April 2010
NCO Group 2006 - 2007
The Guilfordian 2005 - 2006
Skills
Social Media Marketing, Social Media, Email Marketing, Advertising, Marketing Communications, Event Management, Public Relations, Event Planning, Social Networking, Marketing Strategy, Public Speaking, Online Advertising, Sales, Sales Presentations, Sales Rep Training, Networking, Business Development, Leadership, Audience Development, Strategic Partnerships, Salesforce.com, Online Marketing, Digital Marketing, Broadcast, Strategic Planning, Marketing, B2B
Education
Rollins College - Crummer Graduate School of Business 2011 — 2014
MBA
Guilford College 2002 — 2006
BS, Business Administration
Hannover Life Reassurance Company of America January 2015 - Present
Hannover Life Reassurance Company of America July 2013 - December 2014
Rollins College Crummer School of Business 2011 - December 2013
Orlando Business Journal August 2011 - July 2013
Clear Channel Communications April 2007 - April 2010
NCO Group 2006 - 2007
The Guilfordian 2005 - 2006
Skills
Social Media Marketing, Social Media, Email Marketing, Advertising, Marketing Communications, Event Management, Public Relations, Event Planning, Social Networking, Marketing Strategy, Public Speaking, Online Advertising, Sales, Sales Presentations, Sales Rep Training, Networking, Business Development, Leadership, Audience Development, Strategic Partnerships, Salesforce.com, Online Marketing, Digital Marketing, Broadcast, Strategic Planning, Marketing, B2B
Education
Rollins College - Crummer Graduate School of Business 2011 — 2014
MBA
Guilford College 2002 — 2006
BS, Business Administration
Shaddai Amolitos Shaddai Amolitos's NCO Group Experience December 2006 - December 2006
Job Application Integration Specialist at Department of Family Medicine
Industry Information Technology and Services
Experience
University of Colorado August 2013 - Present
University of Colorado Denver February 2013 - July 2013
Simon Fraser University September 2008 - December 2011
NCO Group December 2006 - December 2006
Instituto Nacional para la Evaluacion de la Educacion January 2003 - March 2006
Secretaría de Educación Pública September 2000 - January 2003
Skills
Customer Service, Python, Technical Support, Data Analysis, Applied Statistics, R, C/C++ STL, FoxPro, SPSS, C#, Shell Scripting, SQL, CSS, PHP, Request Tracker, Java, Linux, CMM, LaTeX, Programming, C++, OS X, Eclipse, HTML
Education
Simon Fraser University 2008 — 2012
Post Baccalaureate Diploma in Computing Science, Computer Technology/Computer Systems Technology
Universidad del Valle de México 2000 — 2005
B.Sc. Systems Engineering, Computer Technology/Computer Systems Technology
Instituto Politécnico Nacional 1997 — 2000
Telecomunications Technician, Telecommunications Technology/Technician
University of Colorado August 2013 - Present
University of Colorado Denver February 2013 - July 2013
Simon Fraser University September 2008 - December 2011
NCO Group December 2006 - December 2006
Instituto Nacional para la Evaluacion de la Educacion January 2003 - March 2006
Secretaría de Educación Pública September 2000 - January 2003
Skills
Customer Service, Python, Technical Support, Data Analysis, Applied Statistics, R, C/C++ STL, FoxPro, SPSS, C#, Shell Scripting, SQL, CSS, PHP, Request Tracker, Java, Linux, CMM, LaTeX, Programming, C++, OS X, Eclipse, HTML
Education
Simon Fraser University 2008 — 2012
Post Baccalaureate Diploma in Computing Science, Computer Technology/Computer Systems Technology
Universidad del Valle de México 2000 — 2005
B.Sc. Systems Engineering, Computer Technology/Computer Systems Technology
Instituto Politécnico Nacional 1997 — 2000
Telecomunications Technician, Telecommunications Technology/Technician
Kamal Sanghera, MBA Kamal Sanghera, MBA's NCO Group Experience September 2007 - January 2008
Job Project Manager at Coast Capital Savings
Industry Information Technology and Services
Experience
Coast Capital Savings July 2014 - Present
Coast Capital Savings June 2010 - July 2014
Acer/Vanoc July 2009 - March 2010
Self Employed September 2008 - July 2009
NCO Group September 2007 - January 2008
Dell/Telus January 2007 - August 2007
NCO Group February 2006 - July 2006
Arur Singh & Sons Traders October 2004 - September 2005
Skills
Servers, Networking, Project Management, Customer Service, Coaching, Research, Recruiting, Business Analysis, Call Centers, Leadership, Management, Team Leadership, Team Management, Teamwork, Process Improvement, Operations Management, Software Documentation, Customer Satisfaction, Vendor Management, Integration, Requirements Analysis, ITIL, System Administration, SDLC, Training, Change Management, Business Process...
Education
Beedie school of Business - SFU 2012 — 2014
Master of Business Administration (MBA)
PGDEM 2004 — 2005
Post Graduate Diploma; Issues
Guru Nanak Dev University 2001 — 2005
Bachelor
Coast Capital Savings July 2014 - Present
Coast Capital Savings June 2010 - July 2014
Acer/Vanoc July 2009 - March 2010
Self Employed September 2008 - July 2009
NCO Group September 2007 - January 2008
Dell/Telus January 2007 - August 2007
NCO Group February 2006 - July 2006
Arur Singh & Sons Traders October 2004 - September 2005
Skills
Servers, Networking, Project Management, Customer Service, Coaching, Research, Recruiting, Business Analysis, Call Centers, Leadership, Management, Team Leadership, Team Management, Teamwork, Process Improvement, Operations Management, Software Documentation, Customer Satisfaction, Vendor Management, Integration, Requirements Analysis, ITIL, System Administration, SDLC, Training, Change Management, Business Process...
Education
Beedie school of Business - SFU 2012 — 2014
Master of Business Administration (MBA)
PGDEM 2004 — 2005
Post Graduate Diploma; Issues
Guru Nanak Dev University 2001 — 2005
Bachelor
Reginald Washington Reginald Washington's NCO Group Experience September 2012 - March 2014
Job at
Industry Pharmaceuticals
Experience
Herbalife Independent Distributor June 2015 - Present
Classic Dyestuffs Inc August 2014 - Present
Sherwin Williams March 2014 - August 2014
NCO Group September 2012 - March 2014
Employment Security Commission September 2011 - 2012
Banner Pharmacaps June 1996 - September 2011
Sears Telemarketing February 1996 - June 1996
Akzo/Nobel September 1992 - February 1995
Skills
GMP, UV-Vis, cGMP, FDA, Analytical Chemistry, Clinical, R&D, Documentation, Statistics, Analysis, Research, Data Analysis, Manufacturing, Testing, Lean Manufacturing, Lotus Notes, Excel, Troubleshooting, PowerPoint, Word, Product Development, Microsoft Office, Compliance, Electronics, USP, Leader of Audio/Visual..., Microsoft Excel, Software Documentation, Microsoft Word, CAPA, HPLC, Sop, UV/Vis, Quality Control, Quality Assurance, Pharmaceutical Industry
Education
Jones International University 2013 — 2015
Masters in Business Administration
High Point University 2007 — 2010
BS, Management Information Systems/Marketing
Guilford Technical Community College 1999 — 2001
Diplomas, Business Administration/Pharmaceutical Technology l
ECPI Computer Institute 1990 — 1991
Diploma, Computer Technology l
Herbalife Independent Distributor June 2015 - Present
Classic Dyestuffs Inc August 2014 - Present
Sherwin Williams March 2014 - August 2014
NCO Group September 2012 - March 2014
Employment Security Commission September 2011 - 2012
Banner Pharmacaps June 1996 - September 2011
Sears Telemarketing February 1996 - June 1996
Akzo/Nobel September 1992 - February 1995
Skills
GMP, UV-Vis, cGMP, FDA, Analytical Chemistry, Clinical, R&D, Documentation, Statistics, Analysis, Research, Data Analysis, Manufacturing, Testing, Lean Manufacturing, Lotus Notes, Excel, Troubleshooting, PowerPoint, Word, Product Development, Microsoft Office, Compliance, Electronics, USP, Leader of Audio/Visual..., Microsoft Excel, Software Documentation, Microsoft Word, CAPA, HPLC, Sop, UV/Vis, Quality Control, Quality Assurance, Pharmaceutical Industry
Education
Jones International University 2013 — 2015
Masters in Business Administration
High Point University 2007 — 2010
BS, Management Information Systems/Marketing
Guilford Technical Community College 1999 — 2001
Diplomas, Business Administration/Pharmaceutical Technology l
ECPI Computer Institute 1990 — 1991
Diploma, Computer Technology l
Sandra Brahn Sandra Brahn's NCO Group Experience June 2009 - October 2010
Job M&A Account Director at Vacasa
Industry Leisure, Travel & Tourism
Experience
Vacasa January 2015 - September 2015
Erickson Incorporated September 2012 - September 2014
NCO Group June 2009 - October 2010
Genesis Financial Solutions February 2006 - June 2009
Capital One February 2002 - February 2006
Capital One October 2000 - February 2002
Velaynet January 1999 - October 2000
Stanford University 1997 - 1998
Siemens Corporation January 1992 - August 1993
Diapositive USA January 1991 - January 1992
Skills
Strategy, CRM, Business Development, Leadership, Management, Direct Marketing, Program Management, Market Research, Contract Negotiation, Analysis, Financial Analysis, Portfolio Management, Sales, Corporate Communications, Analytics, Strategic Planning, Customer Acquisition, Business Strategy, Process Improvement, Risk Management, Financial Services, Marketing, Budgets, Marketing Strategy, Executive Management, Operations Management, Start-ups, Cross-functional Team..., P&L Management, Mergers & Acquisitions, Forecasting, Product Management, Competitive Analysis, Vendor Management, New Business Development, Public Relations, Product Development, Strategic Partnerships, Team Leadership, Team Building, Business Planning, Business Analysis, Product Marketing, Business Intelligence, E-commerce, Corporate Development, Negotiation, Telecommunications
Education
Stanford University 1997 — 1999
M.S., Engineering-Economic Systems and Operations Research
Harvard University Graduate School of Design 1995 — 1995
Archicture and Urban Planning
University of California, Berkeley - School of Law 1994 — 1995
Law, High Honors, Honors
University of Virginia 1984 — 1989
Bachelor's Degree, German Language and Literature, Graduated with Distinction (3.6)
Vacasa January 2015 - September 2015
Erickson Incorporated September 2012 - September 2014
NCO Group June 2009 - October 2010
Genesis Financial Solutions February 2006 - June 2009
Capital One February 2002 - February 2006
Capital One October 2000 - February 2002
Velaynet January 1999 - October 2000
Stanford University 1997 - 1998
Siemens Corporation January 1992 - August 1993
Diapositive USA January 1991 - January 1992
Skills
Strategy, CRM, Business Development, Leadership, Management, Direct Marketing, Program Management, Market Research, Contract Negotiation, Analysis, Financial Analysis, Portfolio Management, Sales, Corporate Communications, Analytics, Strategic Planning, Customer Acquisition, Business Strategy, Process Improvement, Risk Management, Financial Services, Marketing, Budgets, Marketing Strategy, Executive Management, Operations Management, Start-ups, Cross-functional Team..., P&L Management, Mergers & Acquisitions, Forecasting, Product Management, Competitive Analysis, Vendor Management, New Business Development, Public Relations, Product Development, Strategic Partnerships, Team Leadership, Team Building, Business Planning, Business Analysis, Product Marketing, Business Intelligence, E-commerce, Corporate Development, Negotiation, Telecommunications
Education
Stanford University 1997 — 1999
M.S., Engineering-Economic Systems and Operations Research
Harvard University Graduate School of Design 1995 — 1995
Archicture and Urban Planning
University of California, Berkeley - School of Law 1994 — 1995
Law, High Honors, Honors
University of Virginia 1984 — 1989
Bachelor's Degree, German Language and Literature, Graduated with Distinction (3.6)
Ashley Blanche Ashley Blanche's NCO Group Experience August 2012 - October 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech September 2011 - April 2014
Rosemarie Academic Center January 2013 - July 2013
NCO Group August 2012 - October 2012
Skills
Typing, Skilled Multi-tasker, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Communication, Time Management
Education
Kaplan University 2008 — 2010
Associate's Degree, Criminal Justice, 3.6
TeleTech September 2011 - April 2014
Rosemarie Academic Center January 2013 - July 2013
NCO Group August 2012 - October 2012
Skills
Typing, Skilled Multi-tasker, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Communication, Time Management
Education
Kaplan University 2008 — 2010
Associate's Degree, Criminal Justice, 3.6
Holly Steuwe's NCO Group Experience January 2012 - October 2014
Job Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions November 2014 - Present
NCO Group January 2012 - October 2014
Skills
BPO, Call Center, Operations Management, Outsourcing, Customer Satisfaction, Workforce Management, Customer Experience, Performance Management, Vendor Management, Process Improvement, Customer Service, Management, Team Leadership, Team Building, Contact Centers, Call Centers
Education
Siena Heights University 2008 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jackson Community College 2001 — 2005
Associate's Degree in Arts, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Expert Global Solutions November 2014 - Present
NCO Group January 2012 - October 2014
Skills
BPO, Call Center, Operations Management, Outsourcing, Customer Satisfaction, Workforce Management, Customer Experience, Performance Management, Vendor Management, Process Improvement, Customer Service, Management, Team Leadership, Team Building, Contact Centers, Call Centers
Education
Siena Heights University 2008 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jackson Community College 2001 — 2005
Associate's Degree in Arts, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Elizabeth Wren's NCO Group Experience July 2007 - June 2012
Job I am a Customer Service Representative at Univar USA.
Industry Chemicals
Experience
Univar August 2013 - Present
NCO Group July 2007 - June 2012
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Public Speaking, Research, Customer Service, Windows, Access, Customer Satisfaction, Data Entry, Sales, Teamwork, Outlook, Team Leadership, Call Centers, Team Building, Customer Experience, Social Networking, Windows 7, HTML, Telephone Skills, Leadership, Inventory Management, Training, Negotiation, Problem Solving, Time Management, Purchasing, SAP, Troubleshooting, New Business Development
Education
Guilford Technical Community College 2012 — 2013
General Studies
Ypsilanti high school 1992 — 1996
High school education, General Studies
Univar August 2013 - Present
NCO Group July 2007 - June 2012
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Public Speaking, Research, Customer Service, Windows, Access, Customer Satisfaction, Data Entry, Sales, Teamwork, Outlook, Team Leadership, Call Centers, Team Building, Customer Experience, Social Networking, Windows 7, HTML, Telephone Skills, Leadership, Inventory Management, Training, Negotiation, Problem Solving, Time Management, Purchasing, SAP, Troubleshooting, New Business Development
Education
Guilford Technical Community College 2012 — 2013
General Studies
Ypsilanti high school 1992 — 1996
High school education, General Studies
Kathlen Hines Kathlen Hines's NCO Group Experience 2005 - 2009
Job Customer Service Supervisor
Industry Consumer Services
Experience
Anonymous 2013 - Present
Superior Group 2012 - 2012
Macy's 2010 - 2012
NCO Group 2005 - 2009
NCO Group 2004 - 2005
ICM Greenspoint 2002 - 2004
Skills
Store Management, Visual Merchandising, Microsoft Excel, Training, Inventory Management, Merchandising, Customer Service, Microsoft Office, Retail, Data Entry, Call Centers, Leadership, Customer Satisfaction, Coaching, Quality Assurance, Administration, Telephone Skills, Time Management, Team Building
Education
Houston Community College 2009 — 2010
Law, Basic Peace Officer Certification
Aldine Sr High School 1999 — 2002
Anonymous 2013 - Present
Superior Group 2012 - 2012
Macy's 2010 - 2012
NCO Group 2005 - 2009
NCO Group 2004 - 2005
ICM Greenspoint 2002 - 2004
Skills
Store Management, Visual Merchandising, Microsoft Excel, Training, Inventory Management, Merchandising, Customer Service, Microsoft Office, Retail, Data Entry, Call Centers, Leadership, Customer Satisfaction, Coaching, Quality Assurance, Administration, Telephone Skills, Time Management, Team Building
Education
Houston Community College 2009 — 2010
Law, Basic Peace Officer Certification
Aldine Sr High School 1999 — 2002
Ryan Bouchie's NCO Group Experience May 2007 - July 2010
Job Freelance Graphic and Web Designer; Audio Production Specialist
Industry Media Production
Experience
RDB Designs January 2013 - Present
Innovative Media Systems 2014 - Present
Ryan David Bouchie Audio Production July 2008 - Present
Instant Request DJ Entertainment July 2011 - 2013
NCO Group May 2007 - July 2010
Lutheran Social Service of Minnesota May 2001 - February 2009
Skills
Graphic Design, Web Design, Layout, Typography, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Audio Editing, Audio Post Production, Audio Engineering, Pro Tools, Logic Pro, Microphones, Music, Multimedia, Editing
Education
Minneapolis Community and Technical College 2012 — 2014
Web Page, Digital/Multimedia and Information Resources Design
Hennepin Technical College 2007 — 2010
Audio Production Specialist, Recording Arts Technology/Technician
RDB Designs January 2013 - Present
Innovative Media Systems 2014 - Present
Ryan David Bouchie Audio Production July 2008 - Present
Instant Request DJ Entertainment July 2011 - 2013
NCO Group May 2007 - July 2010
Lutheran Social Service of Minnesota May 2001 - February 2009
Skills
Graphic Design, Web Design, Layout, Typography, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Audio Editing, Audio Post Production, Audio Engineering, Pro Tools, Logic Pro, Microphones, Music, Multimedia, Editing
Education
Minneapolis Community and Technical College 2012 — 2014
Web Page, Digital/Multimedia and Information Resources Design
Hennepin Technical College 2007 — 2010
Audio Production Specialist, Recording Arts Technology/Technician
Franklin Brevard II Franklin Brevard II's NCO Group Experience January 2010 - October 2010
Job Collections at NCO Financial Systems
Industry Financial Services
Experience
Qvc Chesapeake August 2015 - Present
Xerox Chesapeake va August 2015 - August 2015
NCO Financial Systems December 2012 - March 2015
Epsilon Systems Solutions, Inc. October 2010 - November 2012
NCO Group January 2010 - October 2010
Skills
Technical Support, Maintenance, Critical Thinking, Computer Hardware, Troubleshooting, System Administration, Microsoft Office, Typing, Print, Microsoft Word, Direct Mail, Email, Administrative..., Software Documentation, Windows 7, Outlook, Windows, Office Administration, Spreadsheets, Administration, Data Entry, Teamwork, PowerPoint, Microsoft Excel, Training, Team Leadership, Telephone Skills, Access, Visio, Call Centers, Windows XP, SharePoint, Networking, Microsoft Office 2007, Internet Explorer, Information Technology, Windows Vista, Desktop Computers, Software Installation, Red Hat Linux, Client/server, Leadership, Process Improvement
Education
ITT Technical Institute-Norfolk 2015 — 2017
Bachelor's degree information cyber security, Cyber security
ITT Technical Institute-Norfolk 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
Tidewater Community College 2003 — 2006
N/a, Computer and Information Sciences and Support Services
Qvc Chesapeake August 2015 - Present
Xerox Chesapeake va August 2015 - August 2015
NCO Financial Systems December 2012 - March 2015
Epsilon Systems Solutions, Inc. October 2010 - November 2012
NCO Group January 2010 - October 2010
Skills
Technical Support, Maintenance, Critical Thinking, Computer Hardware, Troubleshooting, System Administration, Microsoft Office, Typing, Print, Microsoft Word, Direct Mail, Email, Administrative..., Software Documentation, Windows 7, Outlook, Windows, Office Administration, Spreadsheets, Administration, Data Entry, Teamwork, PowerPoint, Microsoft Excel, Training, Team Leadership, Telephone Skills, Access, Visio, Call Centers, Windows XP, SharePoint, Networking, Microsoft Office 2007, Internet Explorer, Information Technology, Windows Vista, Desktop Computers, Software Installation, Red Hat Linux, Client/server, Leadership, Process Improvement
Education
ITT Technical Institute-Norfolk 2015 — 2017
Bachelor's degree information cyber security, Cyber security
ITT Technical Institute-Norfolk 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
Tidewater Community College 2003 — 2006
N/a, Computer and Information Sciences and Support Services
Larry Means Larry Means's NCO Group Experience November 2010 - February 2012
Job Hard at work
Industry Nonprofit Organization Management
Experience
Freeman Hospital December 2014 - Present
Apostles to the Orphans Inc,. October 2014 - Present
NCO Group November 2010 - February 2012
A City Taxi April 2005 - November 2010
Skills
Driver Training, Sales, Customer Service, Research, Training Delivery, Investments, Music, Insurance, Dispatching, Instructor-led Training, Transportation, Forklift Operator, Call Centers, Vehicles, Leadership, Public Speaking, Social Media, Community Outreach, Coaching, Event Planning, Leadership Development, Nonprofits, Management, Public Relations, Strategic Planning, Team Building, Organization Skills
Education
Grand Canyon University 2012 — 2015
Bachelor of Science (BS), Bachelor of Science in Business Administration with an Emphasis in Business Intelligence
Charles Burt School of Real Estate Sales 2009 — 2009
Certificate Compleat, Real Estate, Certificate
Grossmont College 1984 — 1984
Certificate Of Complete, Sound bit Audio, B+
Santana High School. 1976 — 1983
High School, Reading, Math, Science. Wood shop as an elective, Gen a B- or a C+ on some Occasion.
Freeman Hospital December 2014 - Present
Apostles to the Orphans Inc,. October 2014 - Present
NCO Group November 2010 - February 2012
A City Taxi April 2005 - November 2010
Skills
Driver Training, Sales, Customer Service, Research, Training Delivery, Investments, Music, Insurance, Dispatching, Instructor-led Training, Transportation, Forklift Operator, Call Centers, Vehicles, Leadership, Public Speaking, Social Media, Community Outreach, Coaching, Event Planning, Leadership Development, Nonprofits, Management, Public Relations, Strategic Planning, Team Building, Organization Skills
Education
Grand Canyon University 2012 — 2015
Bachelor of Science (BS), Bachelor of Science in Business Administration with an Emphasis in Business Intelligence
Charles Burt School of Real Estate Sales 2009 — 2009
Certificate Compleat, Real Estate, Certificate
Grossmont College 1984 — 1984
Certificate Of Complete, Sound bit Audio, B+
Santana High School. 1976 — 1983
High School, Reading, Math, Science. Wood shop as an elective, Gen a B- or a C+ on some Occasion.
Derek DeMike Derek DeMike's NCO Group Experience March 2012 - January 2013
Job Legal Government Sales Consultant
Industry Legal Services
Experience
Thomson Reuters August 2014 - Present
Custom Search Inc. January 2013 - August 2014
NCO Group March 2012 - January 2013
Hudson Records January 2010 - October 2011
Pachyderm Studios December 2008 - May 2010
Skills
Sales, Recruiting, Executive Search, Internet Recruiting, Information Technology, Technical Recruiting, Talent Acquisition, Talent Management, Cold Calling, Sourcing, Audio Engineering, Contract Negotiation, Contract Recruitment, Permanent Placement, Staffing Services, Screening Resumes, Benefits Negotiation, Screening, Music Theory, Sound, Music Production
Education
Full Sail University 2007 — 2008
Associate of Science (AS)
Hastings High
Thomson Reuters August 2014 - Present
Custom Search Inc. January 2013 - August 2014
NCO Group March 2012 - January 2013
Hudson Records January 2010 - October 2011
Pachyderm Studios December 2008 - May 2010
Skills
Sales, Recruiting, Executive Search, Internet Recruiting, Information Technology, Technical Recruiting, Talent Acquisition, Talent Management, Cold Calling, Sourcing, Audio Engineering, Contract Negotiation, Contract Recruitment, Permanent Placement, Staffing Services, Screening Resumes, Benefits Negotiation, Screening, Music Theory, Sound, Music Production
Education
Full Sail University 2007 — 2008
Associate of Science (AS)
Hastings High
Lilah Guertin Lilah Guertin's NCO Group Experience September 2005 - May 2010
Job Marketing Promotions Manager at Sunrise Cyclery
Industry Sports
Experience
Dangerous Man Brewing Co. November 2013 - Present
Sunrise Cyclery August 2013 - Present
New Bohemia USA October 2012 - February 2014
Foss Swim School February 2007 - March 2013
NCO Group September 2005 - May 2010
Private Family April 2007 - September 2009
West St. Paul Parks & Recreation May 2000 - August 2004
Summit Manor Reception House May 2003 - June 2004
Skills
Customer Service, Sports, Microsoft Office, Leadership, Microsoft Excel, Gymnastics, Microsoft Word, Event Planning, Training, Soccer, Team Leadership, Athletics, Sports Coaching
Education
Inver Hills Community College 2009 — 2012
In Progress, Law Enforcement Record-Keeping and Evidence Management
Dangerous Man Brewing Co. November 2013 - Present
Sunrise Cyclery August 2013 - Present
New Bohemia USA October 2012 - February 2014
Foss Swim School February 2007 - March 2013
NCO Group September 2005 - May 2010
Private Family April 2007 - September 2009
West St. Paul Parks & Recreation May 2000 - August 2004
Summit Manor Reception House May 2003 - June 2004
Skills
Customer Service, Sports, Microsoft Office, Leadership, Microsoft Excel, Gymnastics, Microsoft Word, Event Planning, Training, Soccer, Team Leadership, Athletics, Sports Coaching
Education
Inver Hills Community College 2009 — 2012
In Progress, Law Enforcement Record-Keeping and Evidence Management
Janie Maldonado's NCO Group Experience January 2005 - January 2006
Job Sr. BD/Marketing Coordinator Parsons Environment & Infrastructure
Industry Marketing and Advertising
Experience
Parsons January 2013 - Present
URS Corporation March 2008 - January 2013
Norton Automotive Group January 2006 - January 2008
NCO Group January 2005 - January 2006
Skills
Proposal Writing, Spreadsheets, Microsoft Office, Microsoft Excel, Customer Service, Contract Management, Microsoft Word, Process Improvement, PowerPoint, Budgets, Strategic Planning, Analysis, Procurement, Project Planning, Business Development, Construction, Marketing, New Business Development, Visio, Adobe Acrobat, Marketing Communications, Event Planning, SharePoint, Project Management, MS Project, Program Management, Process Scheduler
Education
Berean Christian School
Houston Community College
Business Management
Parsons January 2013 - Present
URS Corporation March 2008 - January 2013
Norton Automotive Group January 2006 - January 2008
NCO Group January 2005 - January 2006
Skills
Proposal Writing, Spreadsheets, Microsoft Office, Microsoft Excel, Customer Service, Contract Management, Microsoft Word, Process Improvement, PowerPoint, Budgets, Strategic Planning, Analysis, Procurement, Project Planning, Business Development, Construction, Marketing, New Business Development, Visio, Adobe Acrobat, Marketing Communications, Event Planning, SharePoint, Project Management, MS Project, Program Management, Process Scheduler
Education
Berean Christian School
Houston Community College
Business Management
Ranga Ayyagari's NCO Group Experience October 2013 - Present
Job Sr. IT Program Manager at NCO Group
Industry Information Technology and Services
Experience
NCO Group October 2013 - Present
Insight June 2011 - August 2013
KPMG September 2004 - June 2011
Satyam Computer Services March 1997 - September 2004
Cognizant Technology Solutions 1995 - 1997
Skills
Databases, Deployment, Program Management, Customer Relations, Vendor Management, SQL, SDLC, Global Delivery, PMP, Project Management, Windows 7 Deployment, Exchange Migration, IT Service Management, Information Technology, Integration, IT Strategy, Requirements Analysis, Microsoft Exchange, System Deployment, Windows 7, Microsoft SQL Server, Customer Service, Software Development, Business Process, SharePoint, ITIL, Financial Controlling, Process Improvement, Testing, ERP, Quality Assurance, Requirements Gathering, CRM
Education
Jawaharlal Nehru Technological University 1989 — 1993
B.Tech, Chemical Engineering
Seventh Day Adventist High School, Vijayawada 1976 — 1986
NCO Group October 2013 - Present
Insight June 2011 - August 2013
KPMG September 2004 - June 2011
Satyam Computer Services March 1997 - September 2004
Cognizant Technology Solutions 1995 - 1997
Skills
Databases, Deployment, Program Management, Customer Relations, Vendor Management, SQL, SDLC, Global Delivery, PMP, Project Management, Windows 7 Deployment, Exchange Migration, IT Service Management, Information Technology, Integration, IT Strategy, Requirements Analysis, Microsoft Exchange, System Deployment, Windows 7, Microsoft SQL Server, Customer Service, Software Development, Business Process, SharePoint, ITIL, Financial Controlling, Process Improvement, Testing, ERP, Quality Assurance, Requirements Gathering, CRM
Education
Jawaharlal Nehru Technological University 1989 — 1993
B.Tech, Chemical Engineering
Seventh Day Adventist High School, Vijayawada 1976 — 1986
Patricia Stow Patricia Stow's NCO Group Experience 2014 - 2014
Job Network System Administrator
Industry Information Technology and Services
Experience
Manpower/Hewlett-Packard June 2013 - January 2014
NCO Group 2014 - 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Visual Basic, Linux, Windows 7, IP subbnetting, Information Security, VMware
Education
ITT Technical Institute-Houston North 2012 — 2014
Associate's degree, Network Systems Administration
Manpower/Hewlett-Packard June 2013 - January 2014
NCO Group 2014 - 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Visual Basic, Linux, Windows 7, IP subbnetting, Information Security, VMware
Education
ITT Technical Institute-Houston North 2012 — 2014
Associate's degree, Network Systems Administration
Steve Burns C.B. Steve Burns C.B.'s NCO Group Experience 1995 - 2000
Job Senior Systems Accountant at Renewable by Andersen
Industry Accounting
Experience
Renewable by Andersen October 2014 - Present
Pro Advisor Bookkeeping January 2013 - Present
Dick Christ Bookkeeping April 2014 - April 2014
Sleepworld December 2012 - February 2014
Jackon-Hewitt January 2008 - April 2010
Foodservice Management July 2000 - August 2006
NCO Group 1995 - 2000
Financial Collection Agencies August 1986 - June 1995
Skills
Quickbooks, Accounts Payable, Payroll, Sales & Use Tax, Bank Reconciliation, Accounts Receivable, Computer Hardware, QuickBooks, Finance, Bookkeeping, Account Reconciliation, Accounting, Journal Entries, Payroll Taxes, Sales Tax, Tax, Customer Service, Microsoft Excel
Education
Grand Valley State University 1982 — 1986
Public Administration, Accounting
Renewable by Andersen October 2014 - Present
Pro Advisor Bookkeeping January 2013 - Present
Dick Christ Bookkeeping April 2014 - April 2014
Sleepworld December 2012 - February 2014
Jackon-Hewitt January 2008 - April 2010
Foodservice Management July 2000 - August 2006
NCO Group 1995 - 2000
Financial Collection Agencies August 1986 - June 1995
Skills
Quickbooks, Accounts Payable, Payroll, Sales & Use Tax, Bank Reconciliation, Accounts Receivable, Computer Hardware, QuickBooks, Finance, Bookkeeping, Account Reconciliation, Accounting, Journal Entries, Payroll Taxes, Sales Tax, Tax, Customer Service, Microsoft Excel
Education
Grand Valley State University 1982 — 1986
Public Administration, Accounting
Anthony Washington Anthony Washington's NCO Group Experience May 2006 - February 2010
Job Contact Center Director of Operations at Carphoria
Industry Consumer Services
Experience
Carphoria September 2014 - Present
NHIServices / The Morrow Group, LLC February 2010 - March 2013
NCO Group May 2006 - February 2010
T-Mobile Global Wireless December 2000 - May 2006
Bank of America March 1997 - September 2000
Skills
Call Centers, Customer Service, Leadership Development, Team Building, Call Quality Excellence, Process Improvement, Project Management, Training, Cross-functional Team..., Customer Relationship..., Outstanding Time..., Facilitator of Change, Public Speaking, Human Resources..., Supplier Negotiation, Wireless Retail..., CMS Software, SAP, SharePoint, EDMS Software, Photoshop, Microsoft Office Suite, PowerPoint, Microsoft Excel
Education
Kaplan University
Economics of Insurance and Benefit Companies
Carphoria September 2014 - Present
NHIServices / The Morrow Group, LLC February 2010 - March 2013
NCO Group May 2006 - February 2010
T-Mobile Global Wireless December 2000 - May 2006
Bank of America March 1997 - September 2000
Skills
Call Centers, Customer Service, Leadership Development, Team Building, Call Quality Excellence, Process Improvement, Project Management, Training, Cross-functional Team..., Customer Relationship..., Outstanding Time..., Facilitator of Change, Public Speaking, Human Resources..., Supplier Negotiation, Wireless Retail..., CMS Software, SAP, SharePoint, EDMS Software, Photoshop, Microsoft Office Suite, PowerPoint, Microsoft Excel
Education
Kaplan University
Economics of Insurance and Benefit Companies
Shonda Totten Shonda Totten's NCO Group Experience August 2012 - Present
Job Supervisor at NCO Group
Industry Executive Office
Experience
NCO Group August 2012 - Present
Interventions August 2010 - Present
Guilford County August 2010 - May 2011
AT&T Mobility August 1999 - March 2010
Skills
Training, Management, Interviews, Policy, Telecommunications, Call Centers, Mergers & Acquisitions, Finance, Accounting, Criminal Law, Program Management, Team Building
Education
Guilford College 2008 — 2012
Bachelor of Science, Criminal Justice
Guilford College 2008 — 2012
Bachelor of Arts, Political Science
NCO Group August 2012 - Present
Interventions August 2010 - Present
Guilford County August 2010 - May 2011
AT&T Mobility August 1999 - March 2010
Skills
Training, Management, Interviews, Policy, Telecommunications, Call Centers, Mergers & Acquisitions, Finance, Accounting, Criminal Law, Program Management, Team Building
Education
Guilford College 2008 — 2012
Bachelor of Science, Criminal Justice
Guilford College 2008 — 2012
Bachelor of Arts, Political Science
Ian McCanless's NCO Group Experience September 2000 - November 2005
Job Training Content Specialist at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable May 2013 - Present
Time Warner Cable October 2010 - May 2013
Dish Network January 2010 - October 2010
iQor November 2005 - December 2009
NCO Group September 2000 - November 2005
Skills
Employee Training, Training, Call Center, Instructional Design, Call Centers, Coaching, Instructor-led Training, Training Delivery, Customer Service, Telecommunications, Leadership, Content Development, Training Facilitation, Human Resources, Onboarding, Change Management, Team Building, Customer Retention, Team Leadership, Customer Satisfaction
Education
Guilford Technical Community College 1999 — 2001
Communication, General
North Carolina State University 1995 — 1996
Business/Corporate Communications
Time Warner Cable May 2013 - Present
Time Warner Cable October 2010 - May 2013
Dish Network January 2010 - October 2010
iQor November 2005 - December 2009
NCO Group September 2000 - November 2005
Skills
Employee Training, Training, Call Center, Instructional Design, Call Centers, Coaching, Instructor-led Training, Training Delivery, Customer Service, Telecommunications, Leadership, Content Development, Training Facilitation, Human Resources, Onboarding, Change Management, Team Building, Customer Retention, Team Leadership, Customer Satisfaction
Education
Guilford Technical Community College 1999 — 2001
Communication, General
North Carolina State University 1995 — 1996
Business/Corporate Communications
Jackie Sweet Jackie Sweet's NCO Group Experience October 2005 - October 2009
Job Experienced Customer Service Manager
Industry Outsourcing/Offshoring
Experience
Aon Hewitt September 2013 - Present
City Thrift July 2012 - March 2013
Champion Church November 2010 - June 2012
NCO October 2009 - May 2010
NCO Group October 2005 - October 2009
Hewitt Associates March 2000 - March 2004
Skills
HRO, Workforce Management, BPO, Performance Management, Customer Satisfaction, Employee Engagement, Process Improvement, Outsourcing, Recruiting, Coaching, Human Resources, Operations Management, Employee Relations, Vendor Management, Leadership Development, Leadership, Management
Education
Grand Canyon University 2010 — 2013
Pursuing BS, Professional Counseling
Trinity International University 2003 — 2004
Parkland College 1996 — 1999
Associates of Arts, Nursing, Secondary Education, Mathmatics
Aon Hewitt September 2013 - Present
City Thrift July 2012 - March 2013
Champion Church November 2010 - June 2012
NCO October 2009 - May 2010
NCO Group October 2005 - October 2009
Hewitt Associates March 2000 - March 2004
Skills
HRO, Workforce Management, BPO, Performance Management, Customer Satisfaction, Employee Engagement, Process Improvement, Outsourcing, Recruiting, Coaching, Human Resources, Operations Management, Employee Relations, Vendor Management, Leadership Development, Leadership, Management
Education
Grand Canyon University 2010 — 2013
Pursuing BS, Professional Counseling
Trinity International University 2003 — 2004
Parkland College 1996 — 1999
Associates of Arts, Nursing, Secondary Education, Mathmatics
christine copeland's NCO Group Experience July 2007 - July 2009
Job Substitute Teacher at Rockford Public Schools
Industry Primary/Secondary Education
Experience
Rockford Public Schools November 2012 - Present
Community Care Home Health Services August 2010 - July 2011
NCO Group July 2007 - July 2009
Skills
Teaching, Team Leadership, Supervisory Skills, Technical Support, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Human Resources, Office Administration, Administrative..., Writing, Social Skills, Close Attention to..., Public Speaking, Outstanding time..., Solid computer skills
Education
Judson University 2009 — 2010
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Rockford Career College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Rockford Public Schools November 2012 - Present
Community Care Home Health Services August 2010 - July 2011
NCO Group July 2007 - July 2009
Skills
Teaching, Team Leadership, Supervisory Skills, Technical Support, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Human Resources, Office Administration, Administrative..., Writing, Social Skills, Close Attention to..., Public Speaking, Outstanding time..., Solid computer skills
Education
Judson University 2009 — 2010
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Rockford Career College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Greg Baynes Greg Baynes's NCO Group Experience November 2008 - May 2013
Job In persontechnical support at Apple
Industry Consumer Electronics
Experience
Apple November 2013 - Present
NCO Group November 2008 - May 2013
Skills
Technology Fanatic, Computer Construction, Video Games, Call Centers, Technical Support
Education
ITT Technical Institute-Eden Prairie 2013 — 2015
Network and System Administration/Administrator
ITT Technical Institute-Eden Prairie 2013 — 2015
Associate's degree, Network Systems Administration
Apple November 2013 - Present
NCO Group November 2008 - May 2013
Skills
Technology Fanatic, Computer Construction, Video Games, Call Centers, Technical Support
Education
ITT Technical Institute-Eden Prairie 2013 — 2015
Network and System Administration/Administrator
ITT Technical Institute-Eden Prairie 2013 — 2015
Associate's degree, Network Systems Administration
James Neely James Neely's NCO Group Experience October 2000 - November 2003
Job Collection and Receivable Partner
Industry Financial Services
Experience
Hunter Warfield November 2003 - Present
NCO Group October 2000 - November 2003
GTE Data Services June 1997 - May 2000
Skills
Account Management, Sales Management, Team Building, Sales, Customer Service, Recruiting, Negotiation, New Business Development, Coaching, Public Speaking, Credit, Process Improvement
Education
Florida Institute of Technology 1994 — 1997
Hunter Warfield November 2003 - Present
NCO Group October 2000 - November 2003
GTE Data Services June 1997 - May 2000
Skills
Account Management, Sales Management, Team Building, Sales, Customer Service, Recruiting, Negotiation, New Business Development, Coaching, Public Speaking, Credit, Process Improvement
Education
Florida Institute of Technology 1994 — 1997
Kaïs ISMAIL Kaïs ISMAIL's NCO Group Experience December 2009 - May 2010
Job
Industry Outsourcing/Offshoring
Experience
APAC Customer Services May 2010 - May 2012
NCO Group December 2009 - May 2010
Protocol Global Solutions April 2009 - August 2009
Skills
Operations Management, Project Management, Process Improvement, BPO, Outsourcing, Account Management, Performance Management, Customer Experience, Customer Service, Customer Satisfaction, Call Center, Team Building, Supervision, Coaching, Team Leadership, Teamwork, Time Management, Quality Assurance, Research, Microsoft Office, Windows, Microsoft Excel, SharePoint, Avaya, Avaya Communication..., Microsoft Word, Kayako, PowerPoint, Access, MS Project, Arena Simulation..., Apex Programming, Ovid, Contact Centers, Team Management, Call Centers
Education
HEC Montréal 2007 — 2008
Project Management
HEC Montréal 2005 — 2007
Business Administration, Management and Operations
Université de Montréal / University of Montreal 2001 — 2005
Bachelor of Science (B.Sc.)
APAC Customer Services May 2010 - May 2012
NCO Group December 2009 - May 2010
Protocol Global Solutions April 2009 - August 2009
Skills
Operations Management, Project Management, Process Improvement, BPO, Outsourcing, Account Management, Performance Management, Customer Experience, Customer Service, Customer Satisfaction, Call Center, Team Building, Supervision, Coaching, Team Leadership, Teamwork, Time Management, Quality Assurance, Research, Microsoft Office, Windows, Microsoft Excel, SharePoint, Avaya, Avaya Communication..., Microsoft Word, Kayako, PowerPoint, Access, MS Project, Arena Simulation..., Apex Programming, Ovid, Contact Centers, Team Management, Call Centers
Education
HEC Montréal 2007 — 2008
Project Management
HEC Montréal 2005 — 2007
Business Administration, Management and Operations
Université de Montréal / University of Montreal 2001 — 2005
Bachelor of Science (B.Sc.)
Muhammad Shoaib Inam Muhammad Shoaib Inam's NCO Group Experience July 2002 - August 2005
Job .
Industry Consumer Services
Experience
Best Buy Canada August 2005 - April 2012
NCO Group July 2002 - August 2005
Worldwide Flight Services, Ground Handling Agency for Aloha Airlines 2002 - 2002
Worldwide Flight Services, Ground Handling Agency for West Jet 2002 - 2002
American Airlines May 2001 - October 2001
Worldwide Flight Services, Ground Handling Agency for Roots Air February 2001 - May 2001
Pacific Sun Holidays October 2000 - February 2001
Gulf Air May 1992 - October 2000
Pan American World Airways, Inc. August 1984 - September 1991
Education
Karachi University 1977 — 1982
B. Com, Commerce
St. Jude's High School, Karachi, Pakistan 1967 — 1977
Matric
Best Buy Canada August 2005 - April 2012
NCO Group July 2002 - August 2005
Worldwide Flight Services, Ground Handling Agency for Aloha Airlines 2002 - 2002
Worldwide Flight Services, Ground Handling Agency for West Jet 2002 - 2002
American Airlines May 2001 - October 2001
Worldwide Flight Services, Ground Handling Agency for Roots Air February 2001 - May 2001
Pacific Sun Holidays October 2000 - February 2001
Gulf Air May 1992 - October 2000
Pan American World Airways, Inc. August 1984 - September 1991
Education
Karachi University 1977 — 1982
B. Com, Commerce
St. Jude's High School, Karachi, Pakistan 1967 — 1977
Matric
Cordelia Gilgore Cordelia Gilgore's NCO Group Experience July 2002 - September 2004
Job at
Industry Luxury Goods & Jewelry
Experience
AAA Washington June 2014 - Present
AAA Washington July 2012 - June 2014
Magellan's Travel Supplies October 2009 - June 2012
Starbucks February 2007 - May 2009
City of Calgary April 2006 - October 2008
NCO Group July 2002 - September 2004
Skills
Training & Development, Sales Support, Customer Service, Office Administration, Staff Supervision, Microsoft Office, Leadership, Management, Marketing, Retail
Education
Gemological Institute of America 2012 — 2012
Gem Identification
Gemological Institute of America 2011 — 2012
Colored Stones
Gemological Institute of America 2011 — 2011
Accredited Jewelry Professional
Gemological Institute of America 2011 — 2011
Graduate Diamonds
Ambrose University College 2004 — 2008
Bachelor of Arts (BA), Business Administration, Management and Operations
Ambrose University College 2004 — 2008
Minor, Behavioral Sciences
AAA Washington June 2014 - Present
AAA Washington July 2012 - June 2014
Magellan's Travel Supplies October 2009 - June 2012
Starbucks February 2007 - May 2009
City of Calgary April 2006 - October 2008
NCO Group July 2002 - September 2004
Skills
Training & Development, Sales Support, Customer Service, Office Administration, Staff Supervision, Microsoft Office, Leadership, Management, Marketing, Retail
Education
Gemological Institute of America 2012 — 2012
Gem Identification
Gemological Institute of America 2011 — 2012
Colored Stones
Gemological Institute of America 2011 — 2011
Accredited Jewelry Professional
Gemological Institute of America 2011 — 2011
Graduate Diamonds
Ambrose University College 2004 — 2008
Bachelor of Arts (BA), Business Administration, Management and Operations
Ambrose University College 2004 — 2008
Minor, Behavioral Sciences
Tracie Flink's NCO Group Experience December 1996 - July 2000
Job Vendor Performance Manager
Industry Medical Practice
Experience
HCA October 2008 - Present
McKesson/Relay Health May 2007 - October 2008
NCI/ARGYLE Solutions May 2002 - April 2007
The Trillium Group July 2000 - May 2002
NCO Group December 1996 - July 2000
Skills
Call Centers, Training, Healthcare Consulting, EMR, Healthcare Information..., Revenue Cycle, Revenue Cycle Management, Healthcare Management, Leadership, Healthcare, Managed Care, HIPAA
Education
Florida State University 1987 — 1991
BS, Education
HCA October 2008 - Present
McKesson/Relay Health May 2007 - October 2008
NCI/ARGYLE Solutions May 2002 - April 2007
The Trillium Group July 2000 - May 2002
NCO Group December 1996 - July 2000
Skills
Call Centers, Training, Healthcare Consulting, EMR, Healthcare Information..., Revenue Cycle, Revenue Cycle Management, Healthcare Management, Leadership, Healthcare, Managed Care, HIPAA
Education
Florida State University 1987 — 1991
BS, Education
Byron Schwarz Byron Schwarz's NCO Group Experience May 2012 - Present
Job Dispatcher/Office Manager at Max Steininger Inc
Industry Computer Software
Experience
Max Steininger Inc June 2014 - Present
NCO Group May 2012 - Present
Inver Hills Community College August 2010 - Present
United States Marine Corps November 2004 - December 2008
Pet Co April 2004 - October 2004
Taco Bell July 2003 - March 2004
Skills
Windows XP, Command Line Interface..., DOS, Windows 7, Team Building, Team Leadership, Military, Microsoft Office, Administration, Word, Customer Service, Data Entry, Excel, Problem Solving, Supervisory Skills, Troubleshooting, Logistics, Teamwork, Accountability, Documentation, Database Administration, Microsoft Excel, XP, System Administration, Unix based Mac OS 10, Leadership, Network Security, Computer Hardware, Technical Writing
Education
Inver Hills Community College 2010 — 2012
Micro Computer Support Specialist, Computer and Information Sciences and Support Services
Max Steininger Inc June 2014 - Present
NCO Group May 2012 - Present
Inver Hills Community College August 2010 - Present
United States Marine Corps November 2004 - December 2008
Pet Co April 2004 - October 2004
Taco Bell July 2003 - March 2004
Skills
Windows XP, Command Line Interface..., DOS, Windows 7, Team Building, Team Leadership, Military, Microsoft Office, Administration, Word, Customer Service, Data Entry, Excel, Problem Solving, Supervisory Skills, Troubleshooting, Logistics, Teamwork, Accountability, Documentation, Database Administration, Microsoft Excel, XP, System Administration, Unix based Mac OS 10, Leadership, Network Security, Computer Hardware, Technical Writing
Education
Inver Hills Community College 2010 — 2012
Micro Computer Support Specialist, Computer and Information Sciences and Support Services
April Starr April Starr's NCO Group Experience August 2010 - December 2011
Job Cosmetologist at Cosmetologist
Industry Design
Experience
Hair Designs by Starr December 2011 - Present
NCO Group August 2010 - December 2011
CNC Access December 2004 - November 2010
Skills
Color Correction, Color Management, Hair Extensions, Hair Cutting, Hair Care, Hair Color, Hair, Extensions, Customer Service, Customer Satisfaction, Customer Experience, Customer Relations
Education
Fayetteville Technical Community College 2008 — 2009
Cosmetology, Hair Styling/Stylist and Hair Design
Hair Designs by Starr December 2011 - Present
NCO Group August 2010 - December 2011
CNC Access December 2004 - November 2010
Skills
Color Correction, Color Management, Hair Extensions, Hair Cutting, Hair Care, Hair Color, Hair, Extensions, Customer Service, Customer Satisfaction, Customer Experience, Customer Relations
Education
Fayetteville Technical Community College 2008 — 2009
Cosmetology, Hair Styling/Stylist and Hair Design
Madelena Mele Madelena Mele's NCO Group Experience May 2014 - December 2014
Job Loan Advisor at MultiFunding, LLC
Industry Financial Services
Experience
MultiFunding LLC December 2014 - Present
NCO Group May 2014 - December 2014
Dr. Mele's Orthodontist Office May 2007 - August 2011
Ehrlich & Co Accounting June 2010 - August 2010
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Public Speaking, Accounting, SAP, Microsoft Office, MySQL
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master of Business Administration (MBA), Finance
Temple University - Fox School of Business and Management 2010 — 2014
Bachelor of Business Administration (BBA), Finance, Management Information Systems, Graduate
MultiFunding LLC December 2014 - Present
NCO Group May 2014 - December 2014
Dr. Mele's Orthodontist Office May 2007 - August 2011
Ehrlich & Co Accounting June 2010 - August 2010
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Public Speaking, Accounting, SAP, Microsoft Office, MySQL
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master of Business Administration (MBA), Finance
Temple University - Fox School of Business and Management 2010 — 2014
Bachelor of Business Administration (BBA), Finance, Management Information Systems, Graduate
Joseph Hogue III's NCO Group Experience August 2008 - July 2010
Job Financial Crimes Specialist at Wells Fargo
Industry Financial Services
Experience
Wells Fargo July 2012 - Present
Citi January 2011 - July 2012
NCO Group August 2008 - July 2010
Skills
Banking, Financial Risk, Credit Cards, Bank Secrecy Act, Debit Cards, Training, Leadership, Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, Finance, Management, Financial Analysis, Risk Management, Credit
Education
University of Phoenix 2015 — 2016
Master of Business Administration (M.B.A.)
University of Phoenix 2013 — 2014
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
Hampton University
Hampton University
Wells Fargo July 2012 - Present
Citi January 2011 - July 2012
NCO Group August 2008 - July 2010
Skills
Banking, Financial Risk, Credit Cards, Bank Secrecy Act, Debit Cards, Training, Leadership, Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, Finance, Management, Financial Analysis, Risk Management, Credit
Education
University of Phoenix 2015 — 2016
Master of Business Administration (M.B.A.)
University of Phoenix 2013 — 2014
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
Hampton University
Hampton University
Bryant Jenkins's NCO Group Experience October 2008 - March 2011
Job Account Representative at Portfolio Recovery Associates, Inc.
Industry Financial Services
Experience
Portfolio Recovery Associates, Inc. August 2011 - Present
NCO Group October 2008 - March 2011
Top Guard Inc. April 2008 - September 2008
Skills
Proficient Typing Skills, Customer Service, Collections, Communication Skills, Teamwork, Team-oriented, Microsoft Word, PowerPoint, Proprietary Systems, Telephone Skills, Call Centers, Computer Hardware, Windows 7
Education
ITT Technical Institute-Norfolk 2005 — 2007
Associate's degree, Information Technology
Tidewater Community College 2004 — 2005
Associates of Applied Science, Information Technology/Multimedia
Portfolio Recovery Associates, Inc. August 2011 - Present
NCO Group October 2008 - March 2011
Top Guard Inc. April 2008 - September 2008
Skills
Proficient Typing Skills, Customer Service, Collections, Communication Skills, Teamwork, Team-oriented, Microsoft Word, PowerPoint, Proprietary Systems, Telephone Skills, Call Centers, Computer Hardware, Windows 7
Education
ITT Technical Institute-Norfolk 2005 — 2007
Associate's degree, Information Technology
Tidewater Community College 2004 — 2005
Associates of Applied Science, Information Technology/Multimedia
Olivia Clark, CPhT Olivia Clark, CPhT's NCO Group Experience January 2009 - March 2009
Job Instructional Designer, Learning Services at OptumRx
Industry Health, Wellness and Fitness
Experience
OptumRx November 2014 - Present
OptumRx July 2009 - November 2014
MKS, Inc July 2006 - June 2009
NCO Group January 2009 - March 2009
Skills
Customer Service, Microsoft Office, Telephone Skills, Cognitive Neuroscience, Call Center, Software Documentation, Data Entry, CPOE, Project Management, Operations Management, Call Centers, Troubleshooting, Quality Assurance, Process Improvement, Management, Training, Supervisory Skills, Visio, Vendor Management, Team Leadership, Customer Satisfaction, Microsoft Excel, Healthcare, Business Analysis, Team Building, Process Scheduler, Leadership, Cross-functional Team...
Education
University of Kansas 2006 — 2008
B.A., Psychology, 3.73
Johnson County Community College 2002 — 2005
AA, Biology, 3.85
OptumRx November 2014 - Present
OptumRx July 2009 - November 2014
MKS, Inc July 2006 - June 2009
NCO Group January 2009 - March 2009
Skills
Customer Service, Microsoft Office, Telephone Skills, Cognitive Neuroscience, Call Center, Software Documentation, Data Entry, CPOE, Project Management, Operations Management, Call Centers, Troubleshooting, Quality Assurance, Process Improvement, Management, Training, Supervisory Skills, Visio, Vendor Management, Team Leadership, Customer Satisfaction, Microsoft Excel, Healthcare, Business Analysis, Team Building, Process Scheduler, Leadership, Cross-functional Team...
Education
University of Kansas 2006 — 2008
B.A., Psychology, 3.73
Johnson County Community College 2002 — 2005
AA, Biology, 3.85
Leah Cales Leah Cales's NCO Group Experience October 2006 - July 2012
Job Workforce Management professional.
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 2012 - Present
NCO Group October 2006 - July 2012
NCO Group September 2002 - October 2006
APAC Customer Services May 1999 - September 2002
APAC Customer Services November 1997 - May 1999
First Datacorp March 1989 - October 1997
Skills
Proficient in Microsoft..., 23 yrs with Scheduling..., 14 yrs experience with...
Education
Guilford Technical Community College 1998 — 1998
Computer Programming, Specific Applications
Guilford Technical Community College 1984 — 1984
Accounting and Finance
Northwest Guilford High School 1979 — 1983
Diploma
Expert Global Solutions July 2012 - Present
NCO Group October 2006 - July 2012
NCO Group September 2002 - October 2006
APAC Customer Services May 1999 - September 2002
APAC Customer Services November 1997 - May 1999
First Datacorp March 1989 - October 1997
Skills
Proficient in Microsoft..., 23 yrs with Scheduling..., 14 yrs experience with...
Education
Guilford Technical Community College 1998 — 1998
Computer Programming, Specific Applications
Guilford Technical Community College 1984 — 1984
Accounting and Finance
Northwest Guilford High School 1979 — 1983
Diploma
Ornanial Cates Ornanial Cates's NCO Group Experience September 2004 - January 2009
Job Talent Development Specialist at Portfolio Recovery Associates, Inc.
Industry Banking
Experience
Portfolio Recovery Associates, Inc. December 2011 - Present
PORTFOLIO RECOVERY ASSOCIATES 2011 - 2015
Regions Bank January 2009 - November 2011
NCO Group September 2004 - January 2009
NCO Group August 2003 - September 2004
NCO Group January 2003 - August 2003
NCO Group June 2002 - January 2003
Childrens Crisis Treatment Center January 1995 - June 1999
Children's Crisis Treatment Center January 1995 - October 1998
Hope College 1993 - 1994
Skills
Customer Service, Coaching, Process Improvement, Leadership Development, Vendor Management, Team Building, Performance Management, Recruiting, Team Leadership, Employee Relations, Change Management, Onboarding, Banking, Leadership, Operations Management, Microsoft Office, Training, Talent Management, Risk Management, Human Resources, Interviews, Management, Program Management, Talent Acquisition, Policy, Employee Training, Call Centers, New Hire Orientations, Public Speaking, Hiring, Employee Engagement
Education
Hope College 1990 — 1995
PSY/SOC, Counseling and Social Work
Southern Normal 1986 — 1990
Portfolio Recovery Associates, Inc. December 2011 - Present
PORTFOLIO RECOVERY ASSOCIATES 2011 - 2015
Regions Bank January 2009 - November 2011
NCO Group September 2004 - January 2009
NCO Group August 2003 - September 2004
NCO Group January 2003 - August 2003
NCO Group June 2002 - January 2003
Childrens Crisis Treatment Center January 1995 - June 1999
Children's Crisis Treatment Center January 1995 - October 1998
Hope College 1993 - 1994
Skills
Customer Service, Coaching, Process Improvement, Leadership Development, Vendor Management, Team Building, Performance Management, Recruiting, Team Leadership, Employee Relations, Change Management, Onboarding, Banking, Leadership, Operations Management, Microsoft Office, Training, Talent Management, Risk Management, Human Resources, Interviews, Management, Program Management, Talent Acquisition, Policy, Employee Training, Call Centers, New Hire Orientations, Public Speaking, Hiring, Employee Engagement
Education
Hope College 1990 — 1995
PSY/SOC, Counseling and Social Work
Southern Normal 1986 — 1990
Jewel Baggett Jewel Baggett's NCO Group Experience January 2006 - November 2006
Job Marketing & PR Social Media Specialist at Independent
Industry Outsourcing/Offshoring
Experience
Independent CSRIRTOctober 2010 - November 2011
Interactive Response Technology October 2010 - October 2011
U.S. Census Bureau April 2010 - May 2010
NCO Group January 2006 - November 2006
Sterling Bank August 2002 - June 2005
Skills
Online Marketing, Promotions, Promoting, Blogging, Booking, Public Relations, Customer Service, Banking, Web Services, Web Content, Sales, Booking Systems, Sales Management, Social Networking, Troubleshooting, Interviews, Social Media Marketing, Marketing
Education
Full Sail University 2010 — 2013
Music Business Bachelor of Science, MBBS
Full Sail University 2010 — 2012
MBBS, Music/Entertainment, 2.0
Texas Workforce Development Center 1993 — 1993
Business Management/Business Administration
Polytechnic High School 1988 — 1992
Business Management
Independent CSRIRTOctober 2010 - November 2011
Interactive Response Technology October 2010 - October 2011
U.S. Census Bureau April 2010 - May 2010
NCO Group January 2006 - November 2006
Sterling Bank August 2002 - June 2005
Skills
Online Marketing, Promotions, Promoting, Blogging, Booking, Public Relations, Customer Service, Banking, Web Services, Web Content, Sales, Booking Systems, Sales Management, Social Networking, Troubleshooting, Interviews, Social Media Marketing, Marketing
Education
Full Sail University 2010 — 2013
Music Business Bachelor of Science, MBBS
Full Sail University 2010 — 2012
MBBS, Music/Entertainment, 2.0
Texas Workforce Development Center 1993 — 1993
Business Management/Business Administration
Polytechnic High School 1988 — 1992
Business Management
Tiffany May Tiffany May's NCO Group Experience July 2003 - March 2006
Job Web Developer at Skechers
Industry Information Technology and Services
Experience
Skechers June 2014 - Present
Beacon Technologies November 2009 - June 2014
Get You Found Online Marketing November 2008 - December 2009
Inter-Tech Communications - CarolinaNet September 2007 - February 2009
Massage Envy April 2006 - August 2006
NCO Group July 2003 - March 2006
Skills
HTML, CSS, W3C, Cross-browser..., Coding Standards, jQuery, XSL, XHTML, Accessibility, W3C Validation, XSLT, XML, PHP, Drupal, ZenCart, Magento, Wordpress, CMS, Web Development, Project Analysis, HTML5, CSS3, Design Review, Responsive, Mobile, Section 508, Full life cycle..., Cascade Server, Front-end, Back-end, Learn Quickly, Problem Solving, User Experience, User Interface, Graceful Degradation, Progressive Enhancement, Dreamweaver, JavaScript, Web Design, E-commerce, Graphic Design, HTML 5, JSON, WordPress, Web Services, Website Development, User Interface Design, Google Analytics, Web Analytics, SEO
Education
Guilford Technical Community College 2006 — 2008
AAS, Web Technologies
Skechers June 2014 - Present
Beacon Technologies November 2009 - June 2014
Get You Found Online Marketing November 2008 - December 2009
Inter-Tech Communications - CarolinaNet September 2007 - February 2009
Massage Envy April 2006 - August 2006
NCO Group July 2003 - March 2006
Skills
HTML, CSS, W3C, Cross-browser..., Coding Standards, jQuery, XSL, XHTML, Accessibility, W3C Validation, XSLT, XML, PHP, Drupal, ZenCart, Magento, Wordpress, CMS, Web Development, Project Analysis, HTML5, CSS3, Design Review, Responsive, Mobile, Section 508, Full life cycle..., Cascade Server, Front-end, Back-end, Learn Quickly, Problem Solving, User Experience, User Interface, Graceful Degradation, Progressive Enhancement, Dreamweaver, JavaScript, Web Design, E-commerce, Graphic Design, HTML 5, JSON, WordPress, Web Services, Website Development, User Interface Design, Google Analytics, Web Analytics, SEO
Education
Guilford Technical Community College 2006 — 2008
AAS, Web Technologies
Nick Atkins Nick Atkins's NCO Group Experience August 2008 - July 2009
Job Client Relationship Manager at ADP Avanir Pharmaceuticals
Industry Staffing and Recruiting
Experience
ADP June 2014 - Present
The Carroll Companies 2013 - 2014
American Express February 2010 - November 2013
NCO Group August 2008 - July 2009
Bank of America September 2005 - June 2008
Davidson County Political Association 2006 - 2008
Unilin Flooring October 2004 - October 2005
Thomasville Furniture April 2002 - August 2004
Tyco Electronics 2000 - 2002
Westpoint Stevens 1999 - 2000
Skills
Recruiting, Executive Search, Sourcing, Human Resources, Internet Recruiting, Negotiation, Employee Relations, Employment Law, Onboarding, Taleo
Education
High Point University 1994 — 1999
Human relations, HR
Southwest Guilford High School 1990 — 1994
Diploma
ADP June 2014 - Present
The Carroll Companies 2013 - 2014
American Express February 2010 - November 2013
NCO Group August 2008 - July 2009
Bank of America September 2005 - June 2008
Davidson County Political Association 2006 - 2008
Unilin Flooring October 2004 - October 2005
Thomasville Furniture April 2002 - August 2004
Tyco Electronics 2000 - 2002
Westpoint Stevens 1999 - 2000
Skills
Recruiting, Executive Search, Sourcing, Human Resources, Internet Recruiting, Negotiation, Employee Relations, Employment Law, Onboarding, Taleo
Education
High Point University 1994 — 1999
Human relations, HR
Southwest Guilford High School 1990 — 1994
Diploma
Walter Jelinsky Walter Jelinsky's NCO Group Experience May 2010 - September 2010
Job Manager, Loan Administration at Silver State Schools Credit Union
Industry Banking
Experience
Silver State Schools Credit Union August 2015 - Present
Silver State Schools Credit Union April 2014 - August 2015
Silver State Schools Credit Union October 2012 - April 2014
NCO Group May 2010 - September 2010
Fordham University Department of Intercampus Transportation August 2005 - May 2009
Skills
Customer Service, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Budgets, Event Planning, Public Speaking, Marketing, Loan Servicing, Event Management, Politics, Social Media Marketing, Loans, Social Media, Public Relations
Education
King's College London 2010 — 2011
MA, Middle East and Mediterranean Studies
Fordham University 2005 — 2009
BA, Middle Eastern Studies and Political Science
Silver State Schools Credit Union August 2015 - Present
Silver State Schools Credit Union April 2014 - August 2015
Silver State Schools Credit Union October 2012 - April 2014
NCO Group May 2010 - September 2010
Fordham University Department of Intercampus Transportation August 2005 - May 2009
Skills
Customer Service, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Budgets, Event Planning, Public Speaking, Marketing, Loan Servicing, Event Management, Politics, Social Media Marketing, Loans, Social Media, Public Relations
Education
King's College London 2010 — 2011
MA, Middle East and Mediterranean Studies
Fordham University 2005 — 2009
BA, Middle Eastern Studies and Political Science
Jason Parish Jason Parish's NCO Group Experience March 2011 - Present
Job Financial Consultant at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group March 2011 - Present
NCO Group June 2008 - March 2011
TeleTech June 2007 - May 2008
Private Home June 2005 - May 2007
Education
George Brown College 2009 — 2010
Internet Site Design Certificate, Photoshop, Flash, Illustrator, Dreamweaver, Fireworks, Web Site Design, Business Education.
George Brown College 2008 — 2009
Internet Publishing Certificate, Photoshop, HTML, Java, CSS, Web Site Design, Internet History, Business Education.
Lakehead University 2006 — 2007
Courses towards first year. Honours Arts and Science B.A.
Georgian College 2005 — 2006
Fundamentals of Art Certificate
NCO Group March 2011 - Present
NCO Group June 2008 - March 2011
TeleTech June 2007 - May 2008
Private Home June 2005 - May 2007
Education
George Brown College 2009 — 2010
Internet Site Design Certificate, Photoshop, Flash, Illustrator, Dreamweaver, Fireworks, Web Site Design, Business Education.
George Brown College 2008 — 2009
Internet Publishing Certificate, Photoshop, HTML, Java, CSS, Web Site Design, Internet History, Business Education.
Lakehead University 2006 — 2007
Courses towards first year. Honours Arts and Science B.A.
Georgian College 2005 — 2006
Fundamentals of Art Certificate
Bob Myers Bob Myers's NCO Group Experience January 2012 - Present
Job Director IT Applications
Industry Information Technology and Services
Experience
NCO Group January 2012 - Present
Kennesaw State University May 1999 - Present
Georgia Institute of Technology August 2014 - December 2014
NCO Group January 2007 - January 2012
NCO Group April 2001 - January 2007
Enfotrust Networks February 2000 - April 2001
PTC April 1998 - February 2000
Delta Airlines March 1997 - April 1998
Rolls-Royce March 1994 - March 1997
Skills
Process Improvement, Problem Solving, Team Leadership, Program Management, SQL, Leadership Development, Strategic Planning, Microsoft Excel, Business Process..., Data Analysis, Leadership, Management, Vendor Management, Team Building, Microsoft Office, Six Sigma, Business Analysis, Healthcare, Operations Management, Quality Assurance, Training, Recruiting, Project Management, Call Centers, Access, Performance Management, Visio
Education
Georgia Institute of Technology 1987 — 1994
BSAE & MSAE, Aerospace - Propulsion
Kennesaw State University - Michael J. Coles College of Business 1996 — 1998
MBA, Operations
NCO Group January 2012 - Present
Kennesaw State University May 1999 - Present
Georgia Institute of Technology August 2014 - December 2014
NCO Group January 2007 - January 2012
NCO Group April 2001 - January 2007
Enfotrust Networks February 2000 - April 2001
PTC April 1998 - February 2000
Delta Airlines March 1997 - April 1998
Rolls-Royce March 1994 - March 1997
Skills
Process Improvement, Problem Solving, Team Leadership, Program Management, SQL, Leadership Development, Strategic Planning, Microsoft Excel, Business Process..., Data Analysis, Leadership, Management, Vendor Management, Team Building, Microsoft Office, Six Sigma, Business Analysis, Healthcare, Operations Management, Quality Assurance, Training, Recruiting, Project Management, Call Centers, Access, Performance Management, Visio
Education
Georgia Institute of Technology 1987 — 1994
BSAE & MSAE, Aerospace - Propulsion
Kennesaw State University - Michael J. Coles College of Business 1996 — 1998
MBA, Operations
Taneisha Thaxton Taneisha Thaxton's NCO Group Experience June 2004 - August 2006
Job Sales Supervisor
Industry Consumer Services
Experience
TZ Insurance Solutions August 2014 - Present
Connextions June 2013 - April 2014
Connextions July 2010 - June 2013
Americredit Financial Services October 2007 - February 2010
Office Team May 2007 - August 2007
IntelliRisk Management Corporation September 2006 - February 2007
NCO Group June 2004 - August 2006
Skills
Call Centers, Customer Service, Management, Collections, Data Entry, Filing, Receptionist Duties, Customer Satisfaction, Fax, Team Leadership, Telephone Skills, Customer Experience, Microsoft Word, Customer Retention, Training, Sales, Outlook, PowerPoint, Microsoft Excel, Microsoft Office, Research, Team Building, Time Management, Team Management, Teamwork, Troubleshooting, Payments, Public Speaking, Leadership, Credit, Call Center, Program Management, Sales Management, Account Management, Insurance, Coaching, Negotiation, Employee Benefits, Process Improvement
Education
Guilford Technical Community College 2005 — 2006
none, Business Management
Bryant & Stratton Career College 2002 — 2003
none, Accounting and Business Management
Bayside High School 1998 — 2001
TZ Insurance Solutions August 2014 - Present
Connextions June 2013 - April 2014
Connextions July 2010 - June 2013
Americredit Financial Services October 2007 - February 2010
Office Team May 2007 - August 2007
IntelliRisk Management Corporation September 2006 - February 2007
NCO Group June 2004 - August 2006
Skills
Call Centers, Customer Service, Management, Collections, Data Entry, Filing, Receptionist Duties, Customer Satisfaction, Fax, Team Leadership, Telephone Skills, Customer Experience, Microsoft Word, Customer Retention, Training, Sales, Outlook, PowerPoint, Microsoft Excel, Microsoft Office, Research, Team Building, Time Management, Team Management, Teamwork, Troubleshooting, Payments, Public Speaking, Leadership, Credit, Call Center, Program Management, Sales Management, Account Management, Insurance, Coaching, Negotiation, Employee Benefits, Process Improvement
Education
Guilford Technical Community College 2005 — 2006
none, Business Management
Bryant & Stratton Career College 2002 — 2003
none, Accounting and Business Management
Bayside High School 1998 — 2001
Erin McCarty Erin McCarty's NCO Group Experience November 2001 - November 2006
Job AR Coordinator at Canopy Partners
Industry Insurance
Experience
Canopy Partners March 2015 - Present
Aetna January 2014 - February 2015
Wake Forest Baptist Health June 2012 - January 2014
UnitedHealth Group August 2006 - June 2012
NCO Group November 2001 - November 2006
Skills
Six Sigma, Proficient Typing Skills, Microsoft Office, Medical Billing, Health Insurance, Healthcare Management, Medical Coding, Medical Terminology, Human Physiology, Medicare, Medicaid, Medicare/Medicaid..., Employee Benefits, Communication Skills, Problem Solving, Customer Escalation..., HIPAA, Self-starter, Self-driven, Great Motivator, Insurance, Customer Service, Training, Healthcare, Microsoft Excel, Data Entry, Invoicing, Leadership, Management, Process Improvement, Outlook, Microsoft Word, Healthcare Information..., Managed Care
Education
Ultimate Medical Academy 2015 — 2017
Healthcare Management
Guilford Technical Community College 2013 — 2013
Medical Insurance Coding Specialist/Coder
North Carolina Agricultural and Technical State University 2000 — 2002
Mathematics, 3.2
Canopy Partners March 2015 - Present
Aetna January 2014 - February 2015
Wake Forest Baptist Health June 2012 - January 2014
UnitedHealth Group August 2006 - June 2012
NCO Group November 2001 - November 2006
Skills
Six Sigma, Proficient Typing Skills, Microsoft Office, Medical Billing, Health Insurance, Healthcare Management, Medical Coding, Medical Terminology, Human Physiology, Medicare, Medicaid, Medicare/Medicaid..., Employee Benefits, Communication Skills, Problem Solving, Customer Escalation..., HIPAA, Self-starter, Self-driven, Great Motivator, Insurance, Customer Service, Training, Healthcare, Microsoft Excel, Data Entry, Invoicing, Leadership, Management, Process Improvement, Outlook, Microsoft Word, Healthcare Information..., Managed Care
Education
Ultimate Medical Academy 2015 — 2017
Healthcare Management
Guilford Technical Community College 2013 — 2013
Medical Insurance Coding Specialist/Coder
North Carolina Agricultural and Technical State University 2000 — 2002
Mathematics, 3.2
Afolayan Obembe's NCO Group Experience October 2007 - May 2009
Job Project Management Professional
Industry Information Technology and Services
Experience
Accenture January 2015 - April 2015
Accenture March 2014 - December 2014
Boston Financial Data Services June 2013 - September 2013
Office of Governor Sam Brownback January 2013 - May 2013
UnitedHealth Group September 2011 - October 2012
Harte Hanks April 2010 - September 2011
NCO Group October 2007 - May 2009
Skills
Data Analysis, Customer Service, Analysis, SharePoint, Leadership, Healthcare, Microsoft Office, PowerPoint, Market Research, Management, Financial Analysis, Access, Outlook, Teamwork, Microsoft Excel, Training, Program Management, Project Management, Process Improvement, SAP, Community Outreach, Fundraising, Event Planning, Budgets, Organizational..., Team Building, Government, HIPAA, Policy, Policy Analysis, Microsoft Word, Research, Time Management, Strategic Planning, Team Leadership, Project Planning, Cross Functional..., SQL, SDLC, Application Lifecycle..., Tapestry
Education
University of Kansas 2011 — 2013
Bachelor of Arts (B.A.), Public Administration
Johnson County Community College 2010 — 2011
Associate of Arts (A.A.), Business Administration
Accenture January 2015 - April 2015
Accenture March 2014 - December 2014
Boston Financial Data Services June 2013 - September 2013
Office of Governor Sam Brownback January 2013 - May 2013
UnitedHealth Group September 2011 - October 2012
Harte Hanks April 2010 - September 2011
NCO Group October 2007 - May 2009
Skills
Data Analysis, Customer Service, Analysis, SharePoint, Leadership, Healthcare, Microsoft Office, PowerPoint, Market Research, Management, Financial Analysis, Access, Outlook, Teamwork, Microsoft Excel, Training, Program Management, Project Management, Process Improvement, SAP, Community Outreach, Fundraising, Event Planning, Budgets, Organizational..., Team Building, Government, HIPAA, Policy, Policy Analysis, Microsoft Word, Research, Time Management, Strategic Planning, Team Leadership, Project Planning, Cross Functional..., SQL, SDLC, Application Lifecycle..., Tapestry
Education
University of Kansas 2011 — 2013
Bachelor of Arts (B.A.), Public Administration
Johnson County Community College 2010 — 2011
Associate of Arts (A.A.), Business Administration
Jamell Lee Jamell Lee's NCO Group Experience October 2012 - February 2013
Job Military Professional
Industry Military
Experience
US Army 2010 - Present
NCO Group October 2012 - February 2013
longs human resources June 2010 - October 2011
Skills
Customer-focused, Adaptability, Resolving Issues
Education
James H Faulkner State Community College 2007 — 2008
US Army 2010 - Present
NCO Group October 2012 - February 2013
longs human resources June 2010 - October 2011
Skills
Customer-focused, Adaptability, Resolving Issues
Education
James H Faulkner State Community College 2007 — 2008
Jason Backley Jason Backley's NCO Group Experience November 2009 - August 2011
Job Solutions Engineer at Sovos Compliance
Industry Health, Wellness and Fitness
Experience
Sovos Compliance March 2015 - Present
Symantec June 2013 - March 2015
Elim Care Inc January 2013 - June 2013
Minnesota Computers May 2012 - August 2012
NCO Group November 2009 - August 2011
United States Air Force September 2003 - September 2009
Skills
Troublshooting, Windows, Active Directory, Cisco Networking Devices, Exchange 2010/2007/2003, Soldering, Wiring Diagrams, Avionics, Computer Hardware, Security+, Microsoft Certified..., DHCP, XP, Network Administration, Troubleshooting, Windows XP, Technical Support, Networking, Servers
Education
Inver Hills Community College 2010 — 2013
Associates, Network Administration and Security
Burnsville Highschool 2000 — 2003
Diploma
Sovos Compliance March 2015 - Present
Symantec June 2013 - March 2015
Elim Care Inc January 2013 - June 2013
Minnesota Computers May 2012 - August 2012
NCO Group November 2009 - August 2011
United States Air Force September 2003 - September 2009
Skills
Troublshooting, Windows, Active Directory, Cisco Networking Devices, Exchange 2010/2007/2003, Soldering, Wiring Diagrams, Avionics, Computer Hardware, Security+, Microsoft Certified..., DHCP, XP, Network Administration, Troubleshooting, Windows XP, Technical Support, Networking, Servers
Education
Inver Hills Community College 2010 — 2013
Associates, Network Administration and Security
Burnsville Highschool 2000 — 2003
Diploma
Joanna Southern Joanna Southern's NCO Group Experience August 2004 - May 2005
Job Certified Parts Professional at Carousel Toyota
Industry Automotive
Experience
Carousel Toyota February 2006 - Present
Tabernacle Volunteer Fire Department June 2002 - January 2006
NCO Group August 2004 - May 2005
Skills
Automotive Aftermarket, Automotive, Customer Service...
Education
Immaculata University 2008 — 2014
Psychology
Randolph Community College 2003 — 2005
Mental and Social Health Services and Allied Professions
Carousel Toyota February 2006 - Present
Tabernacle Volunteer Fire Department June 2002 - January 2006
NCO Group August 2004 - May 2005
Skills
Automotive Aftermarket, Automotive, Customer Service...
Education
Immaculata University 2008 — 2014
Psychology
Randolph Community College 2003 — 2005
Mental and Social Health Services and Allied Professions
Martin Légaré, CRHA Martin Légaré, CRHA's NCO Group Experience May 2000 - May 2002
Job Program Manager at ABB
Industry Mechanical or Industrial Engineering
Experience
ABB September 2014 - Present
ABB September 2012 - August 2014
ABB August 2005 - September 2012
Vibac May 2002 - August 2005
NCO Group May 2000 - May 2002
RBC Royal Bank October 1997 - July 2000
Skills
Labor Relations, Talent Management, Personnel Management, Talent Acquisition, Coaching, Mergers & Acquisitions, Management, Process Improvement, Strategic planning and..., Employee Engagement, Performance Management, Succession Planning, Employee Relations, Change Management, Human Resources
Education
Université de Montréal - HEC Montréal 2007 — 2010
MBA
HEC Montréal 2006 — 2007
Graduate Certificate, eBusiness
Université du Québec à Montréal 1999 — 2002
Bacchelor (B.A.A.), Human Resources
ABB September 2014 - Present
ABB September 2012 - August 2014
ABB August 2005 - September 2012
Vibac May 2002 - August 2005
NCO Group May 2000 - May 2002
RBC Royal Bank October 1997 - July 2000
Skills
Labor Relations, Talent Management, Personnel Management, Talent Acquisition, Coaching, Mergers & Acquisitions, Management, Process Improvement, Strategic planning and..., Employee Engagement, Performance Management, Succession Planning, Employee Relations, Change Management, Human Resources
Education
Université de Montréal - HEC Montréal 2007 — 2010
MBA
HEC Montréal 2006 — 2007
Graduate Certificate, eBusiness
Université du Québec à Montréal 1999 — 2002
Bacchelor (B.A.A.), Human Resources
Steve Tichler Steve Tichler's NCO Group Experience January 2000 - February 2002
Job VP of Operations at Suntrust
Industry Financial Services
Experience
Suntrust November 2011 - Present
CredAbility February 2009 - November 2011
Citibank June 2006 - January 2009
Century Mortgage February 2002 - June 2006
NCO Group January 2000 - February 2002
Skills
Mortgage Banking, Call Center, Risk Management, Mortgage Underwriting, Mortgage Servicing, Call Center Development, Banking, Retail Banking, Private Banking, Commercial Banking, Banking Operations, Program Management, Account Management, Credit Operations, General Banking, Invoice Discounting, Factoring, Asset Based Lending, Credit Portfolio..., Credit, Training, Funding, Call Centers, Loans, Mortgage Lending, Underwriting, Process Improvement, Management, Analysis, Commercial Lending, Credit Analysis, Small Business Lending, Loan Origination, Recruiting, Credit Risk, Finance, Coaching, FHA, Customer Service, Strategic Planning, Financial Analysis, Quality Assurance, Executive Management, Leadership, Loan Servicing, Sales, Consumer Lending, Budgets, Team Building, Project Management
Education
Georgia State University 1992 — 1999
Business Management
Suntrust November 2011 - Present
CredAbility February 2009 - November 2011
Citibank June 2006 - January 2009
Century Mortgage February 2002 - June 2006
NCO Group January 2000 - February 2002
Skills
Mortgage Banking, Call Center, Risk Management, Mortgage Underwriting, Mortgage Servicing, Call Center Development, Banking, Retail Banking, Private Banking, Commercial Banking, Banking Operations, Program Management, Account Management, Credit Operations, General Banking, Invoice Discounting, Factoring, Asset Based Lending, Credit Portfolio..., Credit, Training, Funding, Call Centers, Loans, Mortgage Lending, Underwriting, Process Improvement, Management, Analysis, Commercial Lending, Credit Analysis, Small Business Lending, Loan Origination, Recruiting, Credit Risk, Finance, Coaching, FHA, Customer Service, Strategic Planning, Financial Analysis, Quality Assurance, Executive Management, Leadership, Loan Servicing, Sales, Consumer Lending, Budgets, Team Building, Project Management
Education
Georgia State University 1992 — 1999
Business Management
Mbie Carroll Mbie Carroll's NCO Group Experience 2004 - 2005
Job Trainer, Training Development at The Transformation Center of the Carolinas
Industry Automotive
Experience
Sears Auto Center Trainer, Training DevelopmentThe Transformation Center of the CarolinasOctober 2011 - Present
Casey's Tire and Automotive 2006 - 2008
NCO Group 2004 - 2005
Anheuser-Busch Sales of San Diego 1996 - 2004
Education
Guilford Technical Community College 2005 — 2007
AA, Automotive Systems Technology
San Diego Mesa College 1999 — 2000
General Education
Guilford College
Business Management/ Human Resources
Sears Auto Center Trainer, Training DevelopmentThe Transformation Center of the CarolinasOctober 2011 - Present
Casey's Tire and Automotive 2006 - 2008
NCO Group 2004 - 2005
Anheuser-Busch Sales of San Diego 1996 - 2004
Education
Guilford Technical Community College 2005 — 2007
AA, Automotive Systems Technology
San Diego Mesa College 1999 — 2000
General Education
Guilford College
Business Management/ Human Resources
Marissa Velez Marissa Velez's NCO Group Experience January 2006 - December 2009
Job Supervisor of Benefit Administration at Morneau Shepell
Industry Human Resources
Experience
Morneau Shepell April 2015 - Present
Morneau Shepell January 2010 - March 2015
NCO Group January 2006 - December 2009
Skills
Benefits Administration, Cross-functional Team..., Client Liaison, Project Management, Manage Client..., System Administration, Customer Escalation..., Escalation Resolution, Employee Benefits, Business Process..., Process Improvement..., Account Management, Service Delivery, Administrative Processes, Business Meetings, Ad Hoc Reporting, Siebel 7.x, Microsoft Office, Computer Software..., CRM, Crystal Reports, Project Delivery, SharePoint, Case Managment, PowerFlex, Communication Training, Payroll Analysis, Citrix Metaframe, Annual Planning, Reporting & Analysis, Account Reconciliation, Solution Development, User Acceptance Testing, Regression Testing, UAT coordination, Management, Process Improvement, Business Analysis, Change Management, Leadership, Vendor Management, Performance Management, Employee Relations, Human Resources, Team Leadership, Microsoft Excel, Customer Service, HRIS, Outsourcing
Education
Indiana University of Pennsylvania 2005 — 2009
Bachelor's degree, Political Science and Government
Morneau Shepell April 2015 - Present
Morneau Shepell January 2010 - March 2015
NCO Group January 2006 - December 2009
Skills
Benefits Administration, Cross-functional Team..., Client Liaison, Project Management, Manage Client..., System Administration, Customer Escalation..., Escalation Resolution, Employee Benefits, Business Process..., Process Improvement..., Account Management, Service Delivery, Administrative Processes, Business Meetings, Ad Hoc Reporting, Siebel 7.x, Microsoft Office, Computer Software..., CRM, Crystal Reports, Project Delivery, SharePoint, Case Managment, PowerFlex, Communication Training, Payroll Analysis, Citrix Metaframe, Annual Planning, Reporting & Analysis, Account Reconciliation, Solution Development, User Acceptance Testing, Regression Testing, UAT coordination, Management, Process Improvement, Business Analysis, Change Management, Leadership, Vendor Management, Performance Management, Employee Relations, Human Resources, Team Leadership, Microsoft Excel, Customer Service, HRIS, Outsourcing
Education
Indiana University of Pennsylvania 2005 — 2009
Bachelor's degree, Political Science and Government
Temeca Armstrong Temeca Armstrong's NCO Group Experience August 2008 - June 2012
Job Student at Guilford Technical Community College
Industry Computer & Network Security
Experience
NCO Group August 2008 - June 2012
Skills
Customer Service, Basic Computer...
Education
Guilford Technical Community College 2013 — 2015
Computer Information technology
James B Dudley High School
High School Diploma
NCO Group August 2008 - June 2012
Skills
Customer Service, Basic Computer...
Education
Guilford Technical Community College 2013 — 2015
Computer Information technology
James B Dudley High School
High School Diploma
Dawn Russell Dawn Russell's NCO Group Experience 2014 - 2014
Job VP of Development & Customer Success
Industry Information Technology and Services
Experience
Izenda 2014 - Present
NCO Group 2014 - 2014
Stratose 2013 - 2014
CoreLogic 2012 - 2013
QBE FIRST 2006 - 2012
Trauner, Cohen & Thomas LLP 1996 - 2006
Skills
Insurance, Business Analysis, Data Analysis, Databases, Report Writing, Client Service Oriented, Superior Client Service, Process Improvement, Call Center, Property & Casualty..., Customer Service, Analysis, Change Management, Microsoft Excel, Leadership, Call Centers, Client Services, Management, Microsoft Office, Requirements Gathering, Risk Management, SDLC, Software Documentation, Vendor Management, Visio
Education
Georgia Perimeter College
Associate's degree, Business Administration and Management, General
Management and Strategy Institute 2013 — 2014
Six Sigma Black Belt Professional, Black Belt
Izenda 2014 - Present
NCO Group 2014 - 2014
Stratose 2013 - 2014
CoreLogic 2012 - 2013
QBE FIRST 2006 - 2012
Trauner, Cohen & Thomas LLP 1996 - 2006
Skills
Insurance, Business Analysis, Data Analysis, Databases, Report Writing, Client Service Oriented, Superior Client Service, Process Improvement, Call Center, Property & Casualty..., Customer Service, Analysis, Change Management, Microsoft Excel, Leadership, Call Centers, Client Services, Management, Microsoft Office, Requirements Gathering, Risk Management, SDLC, Software Documentation, Vendor Management, Visio
Education
Georgia Perimeter College
Associate's degree, Business Administration and Management, General
Management and Strategy Institute 2013 — 2014
Six Sigma Black Belt Professional, Black Belt
Katelyn Gust Katelyn Gust's NCO Group Experience June 2013 - February 2014
Job Student at Institute of Production and Recording
Industry Motion Pictures and Film
Experience
Caribou Coffee May 2014 - Present
The Amazing Mirror Maze October 2011 - Present
NCO Group June 2013 - February 2014
Skills
Photoshop, Film Production, Video Editing, Microsoft Office, Film, Editing, Photography, Video Production, Social Media, Microsoft Word, PowerPoint, Graphic Design, Sound Editing, Audio Post Production, Pro Tools, Mac
Education
Institute of Production and Recording 2011 — 2013
Associates in Appiled Science for Media Arts, Post Production/Sound Design
Caribou Coffee May 2014 - Present
The Amazing Mirror Maze October 2011 - Present
NCO Group June 2013 - February 2014
Skills
Photoshop, Film Production, Video Editing, Microsoft Office, Film, Editing, Photography, Video Production, Social Media, Microsoft Word, PowerPoint, Graphic Design, Sound Editing, Audio Post Production, Pro Tools, Mac
Education
Institute of Production and Recording 2011 — 2013
Associates in Appiled Science for Media Arts, Post Production/Sound Design
George Buderacki George Buderacki's NCO Group Experience May 2008 - July 2010
Job Vice President, Client Solutions Expert Global Solutions
Industry Wireless
Experience
Expert Global Solutions March 2012 - Present
T-Mobile July 2010 - March 2012
NCO Group May 2008 - July 2010
OSI May 2003 - 2008
OSI 1998 - 2003
IPI 1996 - 1998
Skills
Customer Satisfaction, Contract Negotiation, Expense Reduction, P&L responsibility, Call Center, Performance Management, Driving Sales...
Education
Holy Family University
Holy Family University
Expert Global Solutions March 2012 - Present
T-Mobile July 2010 - March 2012
NCO Group May 2008 - July 2010
OSI May 2003 - 2008
OSI 1998 - 2003
IPI 1996 - 1998
Skills
Customer Satisfaction, Contract Negotiation, Expense Reduction, P&L responsibility, Call Center, Performance Management, Driving Sales...
Education
Holy Family University
Holy Family University
Juan Diego Hernandez's NCO Group Experience June 2010 - October 2010
Job Student at Sciences Po
Industry International Affairs
Experience
Best Buy October 2013 - May 2014
The Home Depot January 2013 - April 2013
Abercrombie & Fitch March 2011 - April 2012
NCO Group June 2010 - October 2010
Skills
Customer Service, Team Leadership, Leadership, Operations Management, Critical Thinking, Social Media, Process Improvement, Spanish, English, French
Education
Sciences Po 2014 — 2015
Bachelor's Degree, Political Science and International Relations
Florida International University 2013 — 2015
Bachelor's Degree, Political Sciece & International Relations, Senior
Miami Dade College 2011 — 2012
Associate's Degree, International Relations and Affairs, 3.26 GPA
American School of Guatemala 1997 — 2010
High School Diploma
Best Buy October 2013 - May 2014
The Home Depot January 2013 - April 2013
Abercrombie & Fitch March 2011 - April 2012
NCO Group June 2010 - October 2010
Skills
Customer Service, Team Leadership, Leadership, Operations Management, Critical Thinking, Social Media, Process Improvement, Spanish, English, French
Education
Sciences Po 2014 — 2015
Bachelor's Degree, Political Science and International Relations
Florida International University 2013 — 2015
Bachelor's Degree, Political Sciece & International Relations, Senior
Miami Dade College 2011 — 2012
Associate's Degree, International Relations and Affairs, 3.26 GPA
American School of Guatemala 1997 — 2010
High School Diploma
Jeiel Onel Jr Mezil's NCO Group Experience 2013 - 2014
Job Conseiller au service à la clientèle chez Six Flags
Industry Accounting
Experience
Six Flags May 2014 - Present
NCO Group 2013 - 2014
Skills
Service client, Négociations, Vente de solutions
Education
HEC Montréal 2013 — 2016
Bachelor's degree, Business Administration, Mention d'excellence
CIC
Six Flags May 2014 - Present
NCO Group 2013 - 2014
Skills
Service client, Négociations, Vente de solutions
Education
HEC Montréal 2013 — 2016
Bachelor's degree, Business Administration, Mention d'excellence
CIC
Debra Hall Debra Hall's NCO Group Experience September 2000 - December 2004
Job Professional Cleaning for Homes and Businesses in the Charlotte area. A proud partner with Cleaning For A Reason.
Industry Hospitality
Experience
Hall of Care, Inc Cleaning Service March 2013 - Present
Ladies At Large February 2005 - June 2012
NCO Group September 2000 - December 2004
Skills
Accounts Payable, Access, Accounts Receivable, Invoicing, Leadership, Customer Service, Accounting, Finance, Financial Statements, Banking, Tax, PeopleSoft, Employee Benefits, Budgets, Human Resources, Recruiting, Management, Training
Education
Guilford Technical Community College 1989 — 1991
Office Administration, Business, Accounting, Guilford Technical Community College
Guilford Technical Community College
Business and Finance, Business Administration and Management, General
Hall of Care, Inc Cleaning Service March 2013 - Present
Ladies At Large February 2005 - June 2012
NCO Group September 2000 - December 2004
Skills
Accounts Payable, Access, Accounts Receivable, Invoicing, Leadership, Customer Service, Accounting, Finance, Financial Statements, Banking, Tax, PeopleSoft, Employee Benefits, Budgets, Human Resources, Recruiting, Management, Training
Education
Guilford Technical Community College 1989 — 1991
Office Administration, Business, Accounting, Guilford Technical Community College
Guilford Technical Community College
Business and Finance, Business Administration and Management, General
Jeanie Miller Jeanie Miller's NCO Group Experience October 2008 - May 2012
Job General Manager at InTown Suites
Industry Computer & Network Security
Experience
Intown Suites July 2015 - Present
Crestwood Suites Hotel December 2014 - Present
Pizza Hut April 2008 - Present
Guilford Technical Community College August 2012 - December 2014
NCO Group October 2008 - May 2012
Skills
Customer Service, Data Entry, Telephone Skills, Microsoft Office, Research, Teamwork, Team Leadership, Operating Systems, Network and Security, Computer Hardware, Customer Satisfaction, Leadership, Team Building, Time Management
Education
Guilford Technical Community College 2012 — 2014
Associate of Science (A.S.), Computer Information Technogy, 3.5 GPA
Intown Suites July 2015 - Present
Crestwood Suites Hotel December 2014 - Present
Pizza Hut April 2008 - Present
Guilford Technical Community College August 2012 - December 2014
NCO Group October 2008 - May 2012
Skills
Customer Service, Data Entry, Telephone Skills, Microsoft Office, Research, Teamwork, Team Leadership, Operating Systems, Network and Security, Computer Hardware, Customer Satisfaction, Leadership, Team Building, Time Management
Education
Guilford Technical Community College 2012 — 2014
Associate of Science (A.S.), Computer Information Technogy, 3.5 GPA
Richard Stultz, PHR's NCO Group Experience November 2012 - May 2015
Job Corporate Recruiter at Windham Professionals Inc.
Industry Consumer Services
Experience
Windham Professionals Inc. June 2015 - Present
NCO Group November 2012 - May 2015
Sprint by Wireless Lifestyles May 2012 - November 2012
Renzenberger June 2006 - May 2012
Computer NERDZ! August 2002 - January 2006
Borders Books November 1996 - August 2002
Worlds of Fun May 1989 - October 1997
Skills
Strategic Planning, Employee Management, Hiring, Employee Engagement, Onboarding, Employee Relations, Recruiting, Employee Training, Performance Management, Training & Development, Train the Trainer, Training Leadership, Talent Acquisition, Human Resources, New Hire Orientations, HRIS, Talent Management, Applicant Tracking..., Interviews, Interview Skills..., Retention Strategies, Employee Orientations, Diversity Training, Employment Law, Organizational..., Problem Solving, Troubleshooting, Development Of Employees, Full-life Cycle..., High Volume Staffing, Technical Writing, Job Postings, Coaching, FMLA, Personnel Management, Sourcing, Employee Benefits, Screening, Leadership, Management, HR Policies, Change Management, College Recruiting, Internet Recruiting, Temporary Placement, Policy, Succession Planning, Job Descriptions, Time Management, Deferred Compensation
Education
Kansas State University 1989 — 1993
B.S., Psychology
Windham Professionals Inc. June 2015 - Present
NCO Group November 2012 - May 2015
Sprint by Wireless Lifestyles May 2012 - November 2012
Renzenberger June 2006 - May 2012
Computer NERDZ! August 2002 - January 2006
Borders Books November 1996 - August 2002
Worlds of Fun May 1989 - October 1997
Skills
Strategic Planning, Employee Management, Hiring, Employee Engagement, Onboarding, Employee Relations, Recruiting, Employee Training, Performance Management, Training & Development, Train the Trainer, Training Leadership, Talent Acquisition, Human Resources, New Hire Orientations, HRIS, Talent Management, Applicant Tracking..., Interviews, Interview Skills..., Retention Strategies, Employee Orientations, Diversity Training, Employment Law, Organizational..., Problem Solving, Troubleshooting, Development Of Employees, Full-life Cycle..., High Volume Staffing, Technical Writing, Job Postings, Coaching, FMLA, Personnel Management, Sourcing, Employee Benefits, Screening, Leadership, Management, HR Policies, Change Management, College Recruiting, Internet Recruiting, Temporary Placement, Policy, Succession Planning, Job Descriptions, Time Management, Deferred Compensation
Education
Kansas State University 1989 — 1993
B.S., Psychology
Shyatesa Rupert's NCO Group Experience August 2012 - October 2013
Job Inside Sales Rep @ CBD
Industry Retail
Experience
Creative Banner Displays September 2015 - Present
Creative Banner Displays August 2014 - September 2015
APAC Customer Services August 2012 - August 2014
NCO Group August 2012 - October 2013
Mikara Corp 2006 - 2011
Cub Foods September 2005 - May 2006
Skills
Outstanding Customer..., Prompt, Fast Learner, Caring, Timely, Organizational..., Apple Certified, Customer Service, Accountability, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Patience, Phone Etiquette, Technical Support, Telephone Skills, Time Management, Workforce Management, Customer Support, Avaya, Management, Customer Retention, Performance Management, Training, Troubleshooting
Education
Anoka Ramsey Community College 2011 — 2014
Associate's degree, General Studies
Hennepin Technical College
Accounting
Creative Banner Displays September 2015 - Present
Creative Banner Displays August 2014 - September 2015
APAC Customer Services August 2012 - August 2014
NCO Group August 2012 - October 2013
Mikara Corp 2006 - 2011
Cub Foods September 2005 - May 2006
Skills
Outstanding Customer..., Prompt, Fast Learner, Caring, Timely, Organizational..., Apple Certified, Customer Service, Accountability, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Patience, Phone Etiquette, Technical Support, Telephone Skills, Time Management, Workforce Management, Customer Support, Avaya, Management, Customer Retention, Performance Management, Training, Troubleshooting
Education
Anoka Ramsey Community College 2011 — 2014
Associate's degree, General Studies
Hennepin Technical College
Accounting
Daniel Benitez-Gomez's NCO Group Experience April 2003 - March 2007
Job Workforce Development, Community and Government Relations at Lockheed Martin
Industry Airlines/Aviation
Experience
Lockheed Martin December 2014 - Present
Lockheed Martin CES February 2013 - Present
Aveos Fleet Performance Inc. January 2011 - March 2012
Aveos Fleet Performance Inc 2011 - 2012
GP Canada at Pratt & Whitney January 2010 - January 2011
Scotiabank June 2008 - August 2009
NCO Group April 2003 - March 2007
Skills
Strong Business Acumen, Strong interpersonal..., Strategic Thinking /..., Team mobilization /..., Project management..., Project Management, Interpersonal Skill, Cross-functional Team..., Aircraft Maintenance, Airworthiness, Leadership, Training, Outsourcing, Performance Management, Continuous Improvement, Management, Strategic Planning, Aircraft, Coaching, Employee Training, Business Development, Customer Satisfaction, Aviation
Education
HEC Montréal
Project Management
UQAM
Business Administration, Management and Operations
Lockheed Martin December 2014 - Present
Lockheed Martin CES February 2013 - Present
Aveos Fleet Performance Inc. January 2011 - March 2012
Aveos Fleet Performance Inc 2011 - 2012
GP Canada at Pratt & Whitney January 2010 - January 2011
Scotiabank June 2008 - August 2009
NCO Group April 2003 - March 2007
Skills
Strong Business Acumen, Strong interpersonal..., Strategic Thinking /..., Team mobilization /..., Project management..., Project Management, Interpersonal Skill, Cross-functional Team..., Aircraft Maintenance, Airworthiness, Leadership, Training, Outsourcing, Performance Management, Continuous Improvement, Management, Strategic Planning, Aircraft, Coaching, Employee Training, Business Development, Customer Satisfaction, Aviation
Education
HEC Montréal
Project Management
UQAM
Business Administration, Management and Operations
Dolores Di Re Dolores Di Re's NCO Group Experience 1990 - 1996
Job Manager at CohnReznick LLP
Industry Hospital & Health Care
Experience
CohnReznick LLP October 2012 - Present
J.H. Cohn LLP 2011 - Present
RSM McGladrey 2008 - 2011
NYU Langone Medical Center 2003 - 2006
FRR Recovery, Inc 1999 - 2003
HCE, LLC 1996 - 1999
NCO Group 1990 - 1996
Intertech 1986 - 1992
Skills
Revenue Cycle, Healthcare Management, Medicare, Hospitals, EHR, Accounts Receivable, HIPAA, Healthcare Industry, Revenue Cycle Management, EMR, Managed Care, Auditing, Healthcare, Healthcare Information..., Medicaid, Management, Healthcare Consulting, Performance Improvement, Physician Relations
Education
Hofstra University 1990 — 1992
MA, Healthcare Administration
St. John's University 1986 — 1990
BS, Healthcare Administration
CohnReznick LLP October 2012 - Present
J.H. Cohn LLP 2011 - Present
RSM McGladrey 2008 - 2011
NYU Langone Medical Center 2003 - 2006
FRR Recovery, Inc 1999 - 2003
HCE, LLC 1996 - 1999
NCO Group 1990 - 1996
Intertech 1986 - 1992
Skills
Revenue Cycle, Healthcare Management, Medicare, Hospitals, EHR, Accounts Receivable, HIPAA, Healthcare Industry, Revenue Cycle Management, EMR, Managed Care, Auditing, Healthcare, Healthcare Information..., Medicaid, Management, Healthcare Consulting, Performance Improvement, Physician Relations
Education
Hofstra University 1990 — 1992
MA, Healthcare Administration
St. John's University 1986 — 1990
BS, Healthcare Administration
Adriana Redditt Adriana Redditt's NCO Group Experience August 2009 - February 2010
Job Crafter
Industry Online Media
Experience
Leadosaurus May 2012 - Present
Best Buy May 2010 - January 2011
NCO Group August 2009 - February 2010
Skills
Computer Hardware, Customer Service, Customer Satisfaction, Retail, Sales, Merchandising, Inventory Management, Troubleshooting, Retail Sales, Microsoft Word, Customer Acquisition, Social Networking
Education
Fresno City College 2011 — 2014
Philosophy
University High School
Leadosaurus May 2012 - Present
Best Buy May 2010 - January 2011
NCO Group August 2009 - February 2010
Skills
Computer Hardware, Customer Service, Customer Satisfaction, Retail, Sales, Merchandising, Inventory Management, Troubleshooting, Retail Sales, Microsoft Word, Customer Acquisition, Social Networking
Education
Fresno City College 2011 — 2014
Philosophy
University High School
Chris LaBarbera Chris LaBarbera's NCO Group Experience January 2005 - January 2006
Job Contact Center Operations and Technology Expert with a Focus on Customer Experience Strategy, Data Analytics, and Cloud
Industry Telecommunications
Experience
Servion Global Solutions August 2015 - Present
CorvisaCloud October 2014 - August 2015
eLoyalty, a TeleTech Company August 2012 - September 2014
TeleTech July 2012 - September 2014
Citigroup January 2010 - August 2012
Citigroup January 2007 - January 2010
Citi January 2006 - January 2007
NCO Group January 2005 - January 2006
HSBC January 2003 - January 2005
HSBC January 2003 - January 2005
Skills
Call Center, IVR, MIS, VoIP, Cisco Technologies, Networking, Telecommunications, Integration, Unified Communications, TCP/IP, Enterprise Software, SIP, Pre-sales, CRM, Telephony, Cloud Computing, Contact Centers, CTI, Vendor Management, Avaya, SaaS, Managed Services, IP, Data Center, Professional Services, Call Centers, Enterprise Architecture, Service Delivery, Active Directory, Solution Selling, Infrastructure, Software Development, SOA, Management, Disaster Recovery, Solution Architecture, ITIL, Security, System Deployment, Outsourcing, Information Technology, IT Strategy, IT Management, Virtualization, Information Security, Architectures, IT Operations, IT Service Management, Avaya Technologies
Education
University of Phoenix 1998 — 1999
Bachelor of Science (BS), Information Technology
US Naval Nuclear Power School 1996 — 1998
Graduate, Navy Nuclear Power Training Command (NNPTC)
Georgia Institute of Technology 1995 — 1996
College Dropout, Computer Science
Servion Global Solutions August 2015 - Present
CorvisaCloud October 2014 - August 2015
eLoyalty, a TeleTech Company August 2012 - September 2014
TeleTech July 2012 - September 2014
Citigroup January 2010 - August 2012
Citigroup January 2007 - January 2010
Citi January 2006 - January 2007
NCO Group January 2005 - January 2006
HSBC January 2003 - January 2005
HSBC January 2003 - January 2005
Skills
Call Center, IVR, MIS, VoIP, Cisco Technologies, Networking, Telecommunications, Integration, Unified Communications, TCP/IP, Enterprise Software, SIP, Pre-sales, CRM, Telephony, Cloud Computing, Contact Centers, CTI, Vendor Management, Avaya, SaaS, Managed Services, IP, Data Center, Professional Services, Call Centers, Enterprise Architecture, Service Delivery, Active Directory, Solution Selling, Infrastructure, Software Development, SOA, Management, Disaster Recovery, Solution Architecture, ITIL, Security, System Deployment, Outsourcing, Information Technology, IT Strategy, IT Management, Virtualization, Information Security, Architectures, IT Operations, IT Service Management, Avaya Technologies
Education
University of Phoenix 1998 — 1999
Bachelor of Science (BS), Information Technology
US Naval Nuclear Power School 1996 — 1998
Graduate, Navy Nuclear Power Training Command (NNPTC)
Georgia Institute of Technology 1995 — 1996
College Dropout, Computer Science
Chris Otero Chris Otero's NCO Group Experience December 2007 - October 2008
Job
Industry Banking
Experience
Delta Community Credit Union September 2015 - Present
Bank of America July 2015 - September 2015
Banco Popular de Puerto Rico September 2013 - May 2015
Doral Bank May 2012 - May 2013
Doral Bank February 2010 - May 2012
Doral Bank January 2009 - February 2010
NCO Group December 2007 - October 2008
Skills
Loans, Mortgage Lending, Call Center, Credit, Banking, Customer Satisfaction, Process Improvement, Risk Management, Performance Management, Customer Service, Financial Analysis, Operations Management, Team Leadership, Access, Forecasting, Call Centers, Leadership, Finance, Management, Insurance, Portfolio Management, Financial Risk, Sales, Negotiation, Time Management, Underwriting, Teamwork, Accounting, Analysis, Customer Retention, Credit Risk, Investments, Program Management, Credit Analysis, Training, Credit Cards, Retail Banking, Auditing, Commercial Banking, Administration, Mortgage Banking, Consumer Lending, Mortgage Servicing, Commercial Lending, Loan Origination, Business Analysis, Policy, Financial Services, Loss Mitigation, Branch Banking
Education
Inter-American University of Puerto Rico-Metropolitan Campus 2015 — 2016
Bachelor of Business Administration (BBA), Entrepreneurial and Managerial Development
University of Puerto Rico-Rio Piedras 2007 — 2014
Bachelor of Education (B.Ed.), Secondary Education and Teaching
Delta Community Credit Union September 2015 - Present
Bank of America July 2015 - September 2015
Banco Popular de Puerto Rico September 2013 - May 2015
Doral Bank May 2012 - May 2013
Doral Bank February 2010 - May 2012
Doral Bank January 2009 - February 2010
NCO Group December 2007 - October 2008
Skills
Loans, Mortgage Lending, Call Center, Credit, Banking, Customer Satisfaction, Process Improvement, Risk Management, Performance Management, Customer Service, Financial Analysis, Operations Management, Team Leadership, Access, Forecasting, Call Centers, Leadership, Finance, Management, Insurance, Portfolio Management, Financial Risk, Sales, Negotiation, Time Management, Underwriting, Teamwork, Accounting, Analysis, Customer Retention, Credit Risk, Investments, Program Management, Credit Analysis, Training, Credit Cards, Retail Banking, Auditing, Commercial Banking, Administration, Mortgage Banking, Consumer Lending, Mortgage Servicing, Commercial Lending, Loan Origination, Business Analysis, Policy, Financial Services, Loss Mitigation, Branch Banking
Education
Inter-American University of Puerto Rico-Metropolitan Campus 2015 — 2016
Bachelor of Business Administration (BBA), Entrepreneurial and Managerial Development
University of Puerto Rico-Rio Piedras 2007 — 2014
Bachelor of Education (B.Ed.), Secondary Education and Teaching
Veronica Fairley-Battle's NCO Group Experience August 2010 - November 2011
Job Project Coordinator at Market America, Inc.
Industry Marketing and Advertising
Experience
Market America, Inc. March 2013 - Present
Fete by Design October 2012 - July 2013
Market America, Inc. November 2011 - March 2013
NCO Group August 2010 - November 2011
Skills
Microsoft Office, Social Media, Customer Service, Social Networking, Social Media Marketing, Microsoft Word, Microsoft Excel, Online Marketing, PowerPoint, Leadership, Public Speaking, Team Leadership, Software Documentation, Data Entry, Marketing, Administrative..., Self-management
Education
Everst
Paralegal
Guilford Technical Community College
Medical Office Administration
Ragsdale High School
Market America, Inc. March 2013 - Present
Fete by Design October 2012 - July 2013
Market America, Inc. November 2011 - March 2013
NCO Group August 2010 - November 2011
Skills
Microsoft Office, Social Media, Customer Service, Social Networking, Social Media Marketing, Microsoft Word, Microsoft Excel, Online Marketing, PowerPoint, Leadership, Public Speaking, Team Leadership, Software Documentation, Data Entry, Marketing, Administrative..., Self-management
Education
Everst
Paralegal
Guilford Technical Community College
Medical Office Administration
Ragsdale High School
Andrew Pierson Andrew Pierson's NCO Group Experience 2008 - 2009
Job Retail Consultant at Sprint
Industry Music
Experience
Sprint September 2014 - Present
Sleep Number November 2013 - June 2014
Sleep Number by Select Comfort April 2012 - November 2013
Serrated Records July 2008 - February 2010
NCO Group 2008 - 2009
Skills
Marketing Strategy, Social Media Marketing, Digital Marketing, Online Marketing, Social Media, Corporate Social..., Public Relations
Education
Institute of Production and Recording
University of Phoenix
Sprint September 2014 - Present
Sleep Number November 2013 - June 2014
Sleep Number by Select Comfort April 2012 - November 2013
Serrated Records July 2008 - February 2010
NCO Group 2008 - 2009
Skills
Marketing Strategy, Social Media Marketing, Digital Marketing, Online Marketing, Social Media, Corporate Social..., Public Relations
Education
Institute of Production and Recording
University of Phoenix
Bob Engeman's NCO Group Experience October 2009 - August 2013
Job President at North Shore Agency, LLC
Industry Financial Services
Experience
North Shore Agency, LLC September 2013 - Present
NCO Group October 2009 - August 2013
NCO Financial Systems March 2008 - October 2009
Outsourcing Solutions Inc. (OSI) Company June 1999 - February 2008
DIMAC Direct July 1994 - June 1999
Creative Technical Services (CTS) September 1983 - June 1994
Skills
Direct Marketing, Call Center, Outsourcing, P&L Management, Management, Strategy, Leadership, Account Management, Team Leadership, Product Management, Change Management, Start-ups, Lead Generation, Forecasting, Cross-functional Team..., Process Improvement, New Business Development, Direct Sales, Sales Process, Marketing Strategy, Sales, Negotiation, B2B, Business Strategy, Selling, Direct Mail, CRM, Sales Management, Budgets, Competitive Analysis, E-commerce, Business Process..., Key Account Management, Customer Experience, Business Development, Customer Service, Sales Operations, Executive Management, Vendor Management, Customer Retention, Program Management, BPO, Call Centers, Product Marketing, SaaS, Salesforce.com, Analytics, Operations Management, Strategic Partnerships, Solution Selling
Education
State University of New York - System 1999 — 1999
BS Marketing, Marketing
Georgia Institute of Technology 1979 — 1983
Industrial Management
Chaminade
Sacred Heart Elementary
Sacred Heart Elementary
Sacred Heart Elementary
North Shore Agency, LLC September 2013 - Present
NCO Group October 2009 - August 2013
NCO Financial Systems March 2008 - October 2009
Outsourcing Solutions Inc. (OSI) Company June 1999 - February 2008
DIMAC Direct July 1994 - June 1999
Creative Technical Services (CTS) September 1983 - June 1994
Skills
Direct Marketing, Call Center, Outsourcing, P&L Management, Management, Strategy, Leadership, Account Management, Team Leadership, Product Management, Change Management, Start-ups, Lead Generation, Forecasting, Cross-functional Team..., Process Improvement, New Business Development, Direct Sales, Sales Process, Marketing Strategy, Sales, Negotiation, B2B, Business Strategy, Selling, Direct Mail, CRM, Sales Management, Budgets, Competitive Analysis, E-commerce, Business Process..., Key Account Management, Customer Experience, Business Development, Customer Service, Sales Operations, Executive Management, Vendor Management, Customer Retention, Program Management, BPO, Call Centers, Product Marketing, SaaS, Salesforce.com, Analytics, Operations Management, Strategic Partnerships, Solution Selling
Education
State University of New York - System 1999 — 1999
BS Marketing, Marketing
Georgia Institute of Technology 1979 — 1983
Industrial Management
Chaminade
Sacred Heart Elementary
Sacred Heart Elementary
Sacred Heart Elementary
Monica Byrd Monica Byrd's NCO Group Experience November 2007 - November 2008
Job Customer Service at Target
Industry Information Services
Experience
Target November 2013 - Present
Certified Payment Processing October 2013 - Present
AT&T December 2008 - May 2011
NCO Group November 2007 - November 2008
Skills
Customer Service, Small Business, Technical Support, Customer Retention, Call Centers, Leadership, Team Leadership, Customer Experience, Salesforce.com, CRM, Direct Sales, Team Building
Education
ITT Technical Institute-Indianapolis 2011 — 2014
Associate's degree, Business Administration and Management, General, 3.88
Target November 2013 - Present
Certified Payment Processing October 2013 - Present
AT&T December 2008 - May 2011
NCO Group November 2007 - November 2008
Skills
Customer Service, Small Business, Technical Support, Customer Retention, Call Centers, Leadership, Team Leadership, Customer Experience, Salesforce.com, CRM, Direct Sales, Team Building
Education
ITT Technical Institute-Indianapolis 2011 — 2014
Associate's degree, Business Administration and Management, General, 3.88
David A. Westphal's NCO Group Experience 1999 - 2002
Job Sales Analyst
Industry Information Technology and Services
Experience
Worldpay July 2015 - Present
Various June 2004 - July 2015
AFL 2010 - 2013
Logical Choice Technologies 2008 - 2009
First Investors Financial Services 2007 - 2008
Alere, Inc. 2005 - 2006
Nashville Sounds Baseball Club May 2003 - August 2003
NCO Group 1999 - 2002
Skills
MS Excel Pivot Tables, KPI Dashboards, Performance Dashboards, Performance Metrics, Salesforce.com, FileMaker, Atlas, MSQuery, Access Database, Statistics, Call Centers, Collections, Database Marketing, Managing Database, Benchmarking, Performance Benchmarking, Reporting & Analysis, Risk Management, Vlookup, Telecommunications, PowerPoint, Leadership, Management, Microsoft Excel, Logistic Regression, Analysis, Forecasting, Analytics, Market Research, Financial Analysis, Strategy, Process Improvement, Time Series Analysis, Visio, Predictive Modeling, Access, Data Analysis, Customer Service
Education
Georgia Southern University 2002 — 2003
Masters of Business Administration (MBA)
Worldpay July 2015 - Present
Various June 2004 - July 2015
AFL 2010 - 2013
Logical Choice Technologies 2008 - 2009
First Investors Financial Services 2007 - 2008
Alere, Inc. 2005 - 2006
Nashville Sounds Baseball Club May 2003 - August 2003
NCO Group 1999 - 2002
Skills
MS Excel Pivot Tables, KPI Dashboards, Performance Dashboards, Performance Metrics, Salesforce.com, FileMaker, Atlas, MSQuery, Access Database, Statistics, Call Centers, Collections, Database Marketing, Managing Database, Benchmarking, Performance Benchmarking, Reporting & Analysis, Risk Management, Vlookup, Telecommunications, PowerPoint, Leadership, Management, Microsoft Excel, Logistic Regression, Analysis, Forecasting, Analytics, Market Research, Financial Analysis, Strategy, Process Improvement, Time Series Analysis, Visio, Predictive Modeling, Access, Data Analysis, Customer Service
Education
Georgia Southern University 2002 — 2003
Masters of Business Administration (MBA)
Asmeona Pritchett's NCO Group Experience May 2011 - May 2012
Job Server at Olive Garden
Industry Restaurants
Experience
Olive Garden Customer Care RepresentativekgbMay 2012 - January 2013
NCO Group May 2011 - May 2012
Education
Guilford Technical Community College 2010 — 2013
J Sargeant Reynolds Community College 2007 — 2008
Olive Garden Customer Care RepresentativekgbMay 2012 - January 2013
NCO Group May 2011 - May 2012
Education
Guilford Technical Community College 2010 — 2013
J Sargeant Reynolds Community College 2007 — 2008
Corey Allyn Davis's NCO Group Experience September 2005 - February 2007
Job Project Manager at AVDS
Industry Telecommunications
Experience
AVDS January 2012 - Present
Cornerstone Telecom 2010 - 2012
Remodeling Specialist October 2009 - March 2011
NCO Group September 2005 - February 2007
Skills
Telephony, Unified Communications, Telecommunications, VoIP, IVR, Call Centers, Contact Centers, Vendor Management, Workforce Management, Project Management, Project Planning, ACD, Team Building, Team Leadership, Active Directory, T1, Data Center, Network Design, Integration, Managed Services, WAN, IP, Switches, Technical Support, Wireless, SIP, Cisco Technologies, Professional Services, MS Project, Change Management, Cloud Computing, SaaS, Program Management, CRM, Solution Selling, Troubleshooting, Outsourcing, Networking, Process Improvement, Enterprise Software, VMware, CTI, Management, Visio, IT Management, Security, Servers, Scope Management, LAN-WAN, AutoCAD
Education
ITT Technical Institute-Houston North 2010 — 2012
BASPM, Project Management
ITT Technical Institute-Houston North 2008 — 2010
Associate of Arts (AA), CAD/CADD Drafting and/or Design Technology/Technician
Alvin High School
AVDS January 2012 - Present
Cornerstone Telecom 2010 - 2012
Remodeling Specialist October 2009 - March 2011
NCO Group September 2005 - February 2007
Skills
Telephony, Unified Communications, Telecommunications, VoIP, IVR, Call Centers, Contact Centers, Vendor Management, Workforce Management, Project Management, Project Planning, ACD, Team Building, Team Leadership, Active Directory, T1, Data Center, Network Design, Integration, Managed Services, WAN, IP, Switches, Technical Support, Wireless, SIP, Cisco Technologies, Professional Services, MS Project, Change Management, Cloud Computing, SaaS, Program Management, CRM, Solution Selling, Troubleshooting, Outsourcing, Networking, Process Improvement, Enterprise Software, VMware, CTI, Management, Visio, IT Management, Security, Servers, Scope Management, LAN-WAN, AutoCAD
Education
ITT Technical Institute-Houston North 2010 — 2012
BASPM, Project Management
ITT Technical Institute-Houston North 2008 — 2010
Associate of Arts (AA), CAD/CADD Drafting and/or Design Technology/Technician
Alvin High School
Patrick Dassow Patrick Dassow's NCO Group Experience July 2010 - October 2010
Job Help Desk Support Tech for Snider Fleet Solutions at SYSTEMTEC
Industry Information Technology and Services
Experience
SYSTEMTEC February 2015 - Present
Novant Health July 2014 - September 2014
Systemtec, Inc. February 2012 - June 2014
Systemtec, Inc. July 2011 - February 2012
Carolina Cookie Co. November 2010 - December 2010
NCO Group July 2010 - October 2010
Old Dominion Freight Line May 2008 - August 2008
New Home Building Supply Co. May 2004 - August 2007
Skills
Microsoft Excel, Testing, Customer Service, Printers, Troubleshooting, Project Planning, Training, Windows 7, Active Directory, Process Improvement
Education
Furman University 2006 — 2010
BS, Information Technology, Asian Studies
SYSTEMTEC February 2015 - Present
Novant Health July 2014 - September 2014
Systemtec, Inc. February 2012 - June 2014
Systemtec, Inc. July 2011 - February 2012
Carolina Cookie Co. November 2010 - December 2010
NCO Group July 2010 - October 2010
Old Dominion Freight Line May 2008 - August 2008
New Home Building Supply Co. May 2004 - August 2007
Skills
Microsoft Excel, Testing, Customer Service, Printers, Troubleshooting, Project Planning, Training, Windows 7, Active Directory, Process Improvement
Education
Furman University 2006 — 2010
BS, Information Technology, Asian Studies
Jason Sharpton Jason Sharpton's NCO Group Experience June 2012 - January 2013
Job Tank Gunner at Army National Guard
Industry Facilities Services
Experience
Army National Guard August 2008 - Present
NCO Group June 2012 - January 2013
PetSmart May 2010 - June 2012
Arrow Lift October 2008 - March 2009
Skills
Mac, Windows, Microsoft Office, Construction, Elevators, Retail Category..., Stocking, iOS, Motors, Forklift Operator, OSHA Certified, Military, Marines, Animal Husbandry, Adult CPR, Combat Lifesaver, Combatives, Mechanics, Mechanical Drawings, Retail, Computers, Horticulture, Guns, Social Networking, iPod, iPad, iPhone, iPhone Support, Trailers, Janitorial, Personal Security, Department Budget..., Store Management, Cashiering, Google Maps, Apple OS, Apple, Apple Remote Desktop
Education
ITT Technical Institute-Eden Prairie 2010 — 2011
Parkview High School 1998 — 2001
Army National Guard August 2008 - Present
NCO Group June 2012 - January 2013
PetSmart May 2010 - June 2012
Arrow Lift October 2008 - March 2009
Skills
Mac, Windows, Microsoft Office, Construction, Elevators, Retail Category..., Stocking, iOS, Motors, Forklift Operator, OSHA Certified, Military, Marines, Animal Husbandry, Adult CPR, Combat Lifesaver, Combatives, Mechanics, Mechanical Drawings, Retail, Computers, Horticulture, Guns, Social Networking, iPod, iPad, iPhone, iPhone Support, Trailers, Janitorial, Personal Security, Department Budget..., Store Management, Cashiering, Google Maps, Apple OS, Apple, Apple Remote Desktop
Education
ITT Technical Institute-Eden Prairie 2010 — 2011
Parkview High School 1998 — 2001
Casey W Casey W's NCO Group Experience January 2009 - October 2009
Job Guest Service Representative at Crowne Plaza® Hotels & Resorts
Industry Management Consulting
Experience
Crowne Plaza® Hotels & Resorts August 2015 - Present
Holiday Inn April 2010 - Present
Holiday Inn 2010 - Present
Country Inn and Suites April 2010 - June 2012
NCO Group January 2009 - October 2009
Skills
Customer Service, Hospitality, Food & Beverage, Hospitality Management, Hospitality Industry, Hotels, Restaurants, Customer Satisfaction, Catering, Time Management, Inventory Management, Microsoft Office, Microsoft Word
Education
Baker College 2013 — 2015
Associates, Business Administration and Management, General
Jackson Community College 2010 — 2012
Associates, Accounting and Business/Management
Crowne Plaza® Hotels & Resorts August 2015 - Present
Holiday Inn April 2010 - Present
Holiday Inn 2010 - Present
Country Inn and Suites April 2010 - June 2012
NCO Group January 2009 - October 2009
Skills
Customer Service, Hospitality, Food & Beverage, Hospitality Management, Hospitality Industry, Hotels, Restaurants, Customer Satisfaction, Catering, Time Management, Inventory Management, Microsoft Office, Microsoft Word
Education
Baker College 2013 — 2015
Associates, Business Administration and Management, General
Jackson Community College 2010 — 2012
Associates, Accounting and Business/Management
Ann Magee Ann Magee's NCO Group Experience October 2006 - April 2007
Job Owner at anngelicwebdesigns.com
Industry Information Technology and Services
Experience
Winnebago County Recorder's Office October 2012 - Present
anngelicwebdesigns.com January 2012 - Present
Jennifer Lynn Sederquist Title Abstracting April 2007 - October 2012
NCO Group October 2006 - April 2007
Skills
HTML + CSS, Flash, Dreamweaver, Web Design, Multimedia, Photoshop, PHP, JavaScript, CSS, Visual Basic, PowerPoint, Web Development, HTML, Windows, SEO, Adobe Creative Suite, Joomla, Access, jQuery, Graphic Design, Troubleshooting, ActionScript, MySQL, Wordpress, Windows 7, Computer Hardware, XHTML, Visio, XP
Education
Kaplan University Online 2007 — 2011
Bachelors, Web Design: Animation & Multimedia
Kaplan University
Bachelor of Science, Information Technology; Web Design
Winnebago County Recorder's Office October 2012 - Present
anngelicwebdesigns.com January 2012 - Present
Jennifer Lynn Sederquist Title Abstracting April 2007 - October 2012
NCO Group October 2006 - April 2007
Skills
HTML + CSS, Flash, Dreamweaver, Web Design, Multimedia, Photoshop, PHP, JavaScript, CSS, Visual Basic, PowerPoint, Web Development, HTML, Windows, SEO, Adobe Creative Suite, Joomla, Access, jQuery, Graphic Design, Troubleshooting, ActionScript, MySQL, Wordpress, Windows 7, Computer Hardware, XHTML, Visio, XP
Education
Kaplan University Online 2007 — 2011
Bachelors, Web Design: Animation & Multimedia
Kaplan University
Bachelor of Science, Information Technology; Web Design
Ron Sams Ron Sams's NCO Group Experience 1997 - 2001
Job Unix/Linux Systems Adminstrator II at WIPRO
Industry Utilities
Experience
CCCI/Southern Company August 2011 - December 2013
GenOn Energy August 2008 - July 2011
Ericsson August 2004 - August 2008
Hewlett-Packard June 2001 - October 2004
Spelman College 2001 - 2001
NCO Group 1997 - 2001
Skills
Solaris, Red Hat Linux, Weblogic, Unix Administration, Linux server..., Veritas Cluster Server, Volume Manager, Veritas Volume Manager, ZFS, Kickstart, Solaris Zones, VxFS, LVM, Suse, F5 BigIP, Netbackup, NetApp Filers, Rsync, OpenSSH, SSL, HPSA, LDOMS, Linux System..., Unix, Troubleshooting, Servers, VMware ESX, Sun, VMware, Puppet, System Administration, NetApp, Data Center, RHEL, NAS, HP, Performance Tuning, Oracle, vSphere, Databases, Load Balancing, HP-UX, NetBackup, VMware vSphere, WebLogic
Education
Ferris State University
Bachelor of Science (BS)
CCCI/Southern Company August 2011 - December 2013
GenOn Energy August 2008 - July 2011
Ericsson August 2004 - August 2008
Hewlett-Packard June 2001 - October 2004
Spelman College 2001 - 2001
NCO Group 1997 - 2001
Skills
Solaris, Red Hat Linux, Weblogic, Unix Administration, Linux server..., Veritas Cluster Server, Volume Manager, Veritas Volume Manager, ZFS, Kickstart, Solaris Zones, VxFS, LVM, Suse, F5 BigIP, Netbackup, NetApp Filers, Rsync, OpenSSH, SSL, HPSA, LDOMS, Linux System..., Unix, Troubleshooting, Servers, VMware ESX, Sun, VMware, Puppet, System Administration, NetApp, Data Center, RHEL, NAS, HP, Performance Tuning, Oracle, vSphere, Databases, Load Balancing, HP-UX, NetBackup, VMware vSphere, WebLogic
Education
Ferris State University
Bachelor of Science (BS)
Gary E Humphreys Gary E Humphreys's NCO Group Experience 2003 - 2006
Job Unishippers of the Triad
Industry Logistics and Supply Chain
Experience
Unishippers of the Triad November 2014 - Present
UPS September 2006 - October 2014
NCO Group 2003 - 2006
Oak Ridge Military Acadamy September 2001 - March 2003
Skills
Project Planning, Management, Leadership, Business Development, Sales Management, Supply Chain, Call Centers, Logistics, Strategic Planning, Supply Chain Management, Coaching, Business Strategy, Operations Management, Transportation, Public Speaking, Logistics Management, Leadership Development, Account Management, Marketing, Customer Service, Recruiting
Education
Guilford College 1990 — 1995
BS, Justice and Policy
Marshall University 1990 — 1992
University of North Carolina at Greensboro
Master of Arts (M.A.), Non-Profit/Public/Organizational Management
Unishippers of the Triad November 2014 - Present
UPS September 2006 - October 2014
NCO Group 2003 - 2006
Oak Ridge Military Acadamy September 2001 - March 2003
Skills
Project Planning, Management, Leadership, Business Development, Sales Management, Supply Chain, Call Centers, Logistics, Strategic Planning, Supply Chain Management, Coaching, Business Strategy, Operations Management, Transportation, Public Speaking, Logistics Management, Leadership Development, Account Management, Marketing, Customer Service, Recruiting
Education
Guilford College 1990 — 1995
BS, Justice and Policy
Marshall University 1990 — 1992
University of North Carolina at Greensboro
Master of Arts (M.A.), Non-Profit/Public/Organizational Management
Allura Burger Allura Burger's NCO Group Experience July 2010 - December 2012
Job Customer Service Clerk at Mountaineer Gas Company
Industry Utilities
Experience
Mountaineer Gas Company 2011 - Present
Rated G Entertainment March 2010 - Present
4 The Occasion Entertainment March 2010 - Present
NCO Group July 2010 - December 2012
NCO Group November 2009 - August 2010
Holiday Inn (Charleston House) November 2009 - December 2009
Ticketmaster Entertainment September 2009 - November 2009
Prestera Mental Health March 2008 - June 2009
Policy Studies June 2008 - April 2009
Scientific Games Corporation May 2004 - January 2007
Skills
Analysis, Databases, Troubleshooting, Access, Customer Service, Microsoft Office, Training, Call Centers, Nonprofits, HTML, SQL, Management, Networking, Outlook, Public Speaking, Team Building, PowerPoint, Research, Event Planning, Time Management, Microsoft Word, Leadership, Strategic Planning, Microsoft Excel, Team Leadership, Project Planning, Policy, Security, Process Improvement, Project Management, Testing, Account Management, Teamwork, Program Management, Customer Satisfaction, Windows, System Administration
Education
ITT Technical Institute 1991 — 1992
AAS, Computer Aided Drafting & Design
ITT Technical Institute-Nashville 1990 — 1992
Associate of Arts and Sciences (AAS), Computer Aided Drafting & Design
Mountaineer Gas Company 2011 - Present
Rated G Entertainment March 2010 - Present
4 The Occasion Entertainment March 2010 - Present
NCO Group July 2010 - December 2012
NCO Group November 2009 - August 2010
Holiday Inn (Charleston House) November 2009 - December 2009
Ticketmaster Entertainment September 2009 - November 2009
Prestera Mental Health March 2008 - June 2009
Policy Studies June 2008 - April 2009
Scientific Games Corporation May 2004 - January 2007
Skills
Analysis, Databases, Troubleshooting, Access, Customer Service, Microsoft Office, Training, Call Centers, Nonprofits, HTML, SQL, Management, Networking, Outlook, Public Speaking, Team Building, PowerPoint, Research, Event Planning, Time Management, Microsoft Word, Leadership, Strategic Planning, Microsoft Excel, Team Leadership, Project Planning, Policy, Security, Process Improvement, Project Management, Testing, Account Management, Teamwork, Program Management, Customer Satisfaction, Windows, System Administration
Education
ITT Technical Institute 1991 — 1992
AAS, Computer Aided Drafting & Design
ITT Technical Institute-Nashville 1990 — 1992
Associate of Arts and Sciences (AAS), Computer Aided Drafting & Design
Sarah Bullentini's NCO Group Experience July 2009 - July 2012
Job Senior Technical Trainer at Dell Inc.
Industry Information Technology and Services
Experience
Dell July 2012 - Present
NCO Group July 2009 - July 2012
Self Employed October 2008 - January 2010
NCO Group January 2009 - August 2009
The Art Institute International MN 2006 - 2008
Skills
Written Skills, Training Presentations, transaction monitoring, Wireless Networking, Mobile Devices, Mac OS X, iPhone, skills verification..., Windows 7, Windows XP Professional, Lesson Planning, Outstanding Customer..., Graphic Design, Computer Graphics, Computer Maintenance, VPN Configuration, Exchange Server..., Public Speaking, Java, JavaScript, Content Management, Blogging, OS X, Customer Service, SharePoint, Linux, Maya, XP, Windows XP, Web Design
Education
The Art Institutes International Minnesota 2005 — 2008
Media Arts and Animation, 3d Modeling, Texture, and Lighting
Inver Hills Community College 2003 — 2005
General Education, English, Anthropology, American Sign Language
Dell July 2012 - Present
NCO Group July 2009 - July 2012
Self Employed October 2008 - January 2010
NCO Group January 2009 - August 2009
The Art Institute International MN 2006 - 2008
Skills
Written Skills, Training Presentations, transaction monitoring, Wireless Networking, Mobile Devices, Mac OS X, iPhone, skills verification..., Windows 7, Windows XP Professional, Lesson Planning, Outstanding Customer..., Graphic Design, Computer Graphics, Computer Maintenance, VPN Configuration, Exchange Server..., Public Speaking, Java, JavaScript, Content Management, Blogging, OS X, Customer Service, SharePoint, Linux, Maya, XP, Windows XP, Web Design
Education
The Art Institutes International Minnesota 2005 — 2008
Media Arts and Animation, 3d Modeling, Texture, and Lighting
Inver Hills Community College 2003 — 2005
General Education, English, Anthropology, American Sign Language
Danny R Smith Jr's NCO Group Experience March 2005 - March 2007
Job Videographer at Fantom Vision Media
Industry Information Technology and Services
Experience
Soul Resurrection Music, LLC March 2013 - Present
Fantom Vision Media March 2013 - Present
Rowan Cabarrus Community College February 2012 - Present
Guilford College October 2009 - May 2011
Lids/Hat World May 2006 - May 2008
NCO Group March 2005 - March 2007
Guilford Technical Community College December 2005 - May 2006
UNC Charlotte 1996 - 2002
Skills
Customer Service, IT Solutions, Social Media, Music Production, Music Publishing, Creative Writing, Counseling, Songwriting, Film Scoring, Radio Broadcasting, Community Outreach, Event Planning, Management, Leadership, Editing, Higher Education, Interviews, Public Speaking, Social Networking, Teaching, Technical Support, Training, Troubleshooting
Education
Southern New Hampshire University 2014 — 2015
Master of Business Administration (M.B.A.), Music Business (Berklee College of Music)
Guilford College 2009 — 2011
Artium Baccalaureus, History
Guilford Technical Community College 1995 — 2008
Associate of Science (A.S.), Entertainment Technology
UNC Charlotte 1996 — 2002
BA, Africana Studies
T. Wingate Andrews High 1986 — 1990
Soul Resurrection Music, LLC March 2013 - Present
Fantom Vision Media March 2013 - Present
Rowan Cabarrus Community College February 2012 - Present
Guilford College October 2009 - May 2011
Lids/Hat World May 2006 - May 2008
NCO Group March 2005 - March 2007
Guilford Technical Community College December 2005 - May 2006
UNC Charlotte 1996 - 2002
Skills
Customer Service, IT Solutions, Social Media, Music Production, Music Publishing, Creative Writing, Counseling, Songwriting, Film Scoring, Radio Broadcasting, Community Outreach, Event Planning, Management, Leadership, Editing, Higher Education, Interviews, Public Speaking, Social Networking, Teaching, Technical Support, Training, Troubleshooting
Education
Southern New Hampshire University 2014 — 2015
Master of Business Administration (M.B.A.), Music Business (Berklee College of Music)
Guilford College 2009 — 2011
Artium Baccalaureus, History
Guilford Technical Community College 1995 — 2008
Associate of Science (A.S.), Entertainment Technology
UNC Charlotte 1996 — 2002
BA, Africana Studies
T. Wingate Andrews High 1986 — 1990
Caryn Richardson's NCO Group Experience January 2011 - August 2012
Job Administrative Professional
Industry Health, Wellness and Fitness
Experience
Integrated Mechanical Care January 2014 - Present
Direct General Insurance August 2012 - December 2013
NCO Group January 2011 - August 2012
Acceptance Insurance August 2010 - January 2011
Chris Campbell Agency - Allstate Insurance January 2010 - August 2010
Allstate Insurance Company October 2008 - January 2010
Verizon Wireless October 2006 - October 2008
BlueCross BlueShield of South Carolina July 2003 - October 2006
Skills
Insurance, Customer Service, Health Insurance, Call Centers, Customer Retention, Sales, Life Insurance, Property & Casualty..., Underwriting, Marketing, Microsoft Office, Microsoft Excel, Management, Term Life Insurance, Selling, General Insurance, Commercial Insurance, Retail, Data Entry, Employee Benefits, Disability Insurance, iWork, Training, Administrative..., Access, Healthcare Management, Outlook, NAIC, NIPR
Education
Southern New Hampshire University 2014 — 2016
Bachelor's degree, General Studies w/ Concentration in Operations and Project Management
Florida Institute of Technology
Associate's degree, Health Information/Medical Records Administration/Administrator, 3.4
Florida Institute of Technology
Associate's degree, Marketing, 3.6
Integrated Mechanical Care January 2014 - Present
Direct General Insurance August 2012 - December 2013
NCO Group January 2011 - August 2012
Acceptance Insurance August 2010 - January 2011
Chris Campbell Agency - Allstate Insurance January 2010 - August 2010
Allstate Insurance Company October 2008 - January 2010
Verizon Wireless October 2006 - October 2008
BlueCross BlueShield of South Carolina July 2003 - October 2006
Skills
Insurance, Customer Service, Health Insurance, Call Centers, Customer Retention, Sales, Life Insurance, Property & Casualty..., Underwriting, Marketing, Microsoft Office, Microsoft Excel, Management, Term Life Insurance, Selling, General Insurance, Commercial Insurance, Retail, Data Entry, Employee Benefits, Disability Insurance, iWork, Training, Administrative..., Access, Healthcare Management, Outlook, NAIC, NIPR
Education
Southern New Hampshire University 2014 — 2016
Bachelor's degree, General Studies w/ Concentration in Operations and Project Management
Florida Institute of Technology
Associate's degree, Health Information/Medical Records Administration/Administrator, 3.4
Florida Institute of Technology
Associate's degree, Marketing, 3.6
Jonathan Giraldo Jonathan Giraldo's NCO Group Experience April 2007 - April 2008
Job Operations Manager & Executive Assistant
Industry Import and Export
Experience
American Technology & Controls April 2015 - Present
Kenneth Clark Company, Inc. June 2014 - October 2014
Farouk Systems April 2013 - January 2014
Farouk Systems July 2012 - April 2013
Asurion June 2008 - January 2012
A.T.C. April 2007 - April 2011
NCO Group April 2007 - April 2008
Skills
Typing, Customer Service, Customer Satisfaction, INSIDE SALES, MS WORD, Microsoft Excel, Microsoft Word, MICROSOFT POWERPOINT, Patience, Empathy, Sympathetic, Project Management, Team Management, Delegation, Spanish-speaking, Spanish-English, Spanish Literature, English Literature, Microsoft Office, English, Social Media, Sales, Retail, Public Speaking, Spanish, Strategic Planning, Outlook, Teamwork, Research, Team Building, Market Research, Team Leadership, Coaching, Social Networking, Time Management, Training, Leadership, Data Entry, Editing, Teaching, Salsa, Merengue, Bachata, Latin Dance, PowerPoint, Social Media Marketing, Marketing, Merchandising, Advertising, Facebook
Education
UNIVERISTY OF HOUSTON DOWNTOWN 2009 — 2012
Bachelor of Arts (BA), English Language and Literature/Letters
Florida International University 2003 — 2005
Miami Dade College 1996 — 2003
Associate of Arts (A.A.), Education
American Technology & Controls April 2015 - Present
Kenneth Clark Company, Inc. June 2014 - October 2014
Farouk Systems April 2013 - January 2014
Farouk Systems July 2012 - April 2013
Asurion June 2008 - January 2012
A.T.C. April 2007 - April 2011
NCO Group April 2007 - April 2008
Skills
Typing, Customer Service, Customer Satisfaction, INSIDE SALES, MS WORD, Microsoft Excel, Microsoft Word, MICROSOFT POWERPOINT, Patience, Empathy, Sympathetic, Project Management, Team Management, Delegation, Spanish-speaking, Spanish-English, Spanish Literature, English Literature, Microsoft Office, English, Social Media, Sales, Retail, Public Speaking, Spanish, Strategic Planning, Outlook, Teamwork, Research, Team Building, Market Research, Team Leadership, Coaching, Social Networking, Time Management, Training, Leadership, Data Entry, Editing, Teaching, Salsa, Merengue, Bachata, Latin Dance, PowerPoint, Social Media Marketing, Marketing, Merchandising, Advertising, Facebook
Education
UNIVERISTY OF HOUSTON DOWNTOWN 2009 — 2012
Bachelor of Arts (BA), English Language and Literature/Letters
Florida International University 2003 — 2005
Miami Dade College 1996 — 2003
Associate of Arts (A.A.), Education
Neeraj Mendiratta's NCO Group Experience April 2011 - August 2011
Job Founder and CEO MCC/MBS
Industry Financial Services
Experience
Mendiratta Business Solutions Pvt Ltd November 2013 - Present
Mendiratta Consulting Company, LLC September 2012 - Present
Ocwen Financial Corporation August 2011 - September 2012
NCO Group April 2011 - August 2011
Capital One October 2009 - April 2011
Capital One October 2006 - October 2009
Capital One July 2000 - September 2006
NetSAP August 2000 - December 2004
Va Tech August 1999 - July 2000
Va Tech August 1993 - October 1999
Skills
Compliance, Internal Audit, External Audit, Business Process..., Business Analytics, Performance Management, CFPB, Operations Management, Performance Reporting, Vendor Management, Process Engineering, Outsourcing, Problem Solving, Business Strategy, New Business Development, NPV, Process Improvement, Analysis, Analytics, Management, Business Intelligence
Education
Virginia Polytechnic Institute and State University 1993 — 2000
PhD, Mining & Minerals/Materials Engg & Sci
Indian Institute Of Technology 1989 — 1993
B.Tech, Mining Engineering
Indian Institute of Technology, Kharagpur 1989 — 1993
B.Tech, Mining Engg
Kendriya Vidyalaya 1977 — 1989
Mendiratta Business Solutions Pvt Ltd November 2013 - Present
Mendiratta Consulting Company, LLC September 2012 - Present
Ocwen Financial Corporation August 2011 - September 2012
NCO Group April 2011 - August 2011
Capital One October 2009 - April 2011
Capital One October 2006 - October 2009
Capital One July 2000 - September 2006
NetSAP August 2000 - December 2004
Va Tech August 1999 - July 2000
Va Tech August 1993 - October 1999
Skills
Compliance, Internal Audit, External Audit, Business Process..., Business Analytics, Performance Management, CFPB, Operations Management, Performance Reporting, Vendor Management, Process Engineering, Outsourcing, Problem Solving, Business Strategy, New Business Development, NPV, Process Improvement, Analysis, Analytics, Management, Business Intelligence
Education
Virginia Polytechnic Institute and State University 1993 — 2000
PhD, Mining & Minerals/Materials Engg & Sci
Indian Institute Of Technology 1989 — 1993
B.Tech, Mining Engineering
Indian Institute of Technology, Kharagpur 1989 — 1993
B.Tech, Mining Engg
Kendriya Vidyalaya 1977 — 1989
Tim Rankin's NCO Group Experience 1993 - 2005
Job Executive Vice President at Collectcents Inc.
Industry Financial Services
Experience
Collection Group of Canada Inc. September 2011 - Present
Independent Consultancy - Toronto, Canada January 2011 - September 2011
Allied International Credit - Toronto, Canada 2005 - 2010
Neptune Innovations (Division of Allied International) - Toronto, Canada 2005 - 2007
NCO Group 1993 - 2005
Skills
Leadership, Strategy, Outsourcing, P&L Responsibility, Process Improvement, Business Development, Executive Management, Program Management, Team Building, Operational Excellence, Operations Management, Coaching, Acquistions, P&L Management, Sales Management, Forecasting, Customer Retention, Start-ups, Banking, Training, Mergers & Acquisitions, Strategic Planning, Risk Management, Management, Call Centers, Credit, Finance, Financial Services
Education
The University of Western Ontario - Richard Ivey School of Business 1997 — 1999
Masters of Business Administration, General Management
McGill University 1988 — 1990
Graduate Diploma, Public Accounting
McGill University 1984 — 1987
Bachelor of Arts, Economics
John Rennie
Collection Group of Canada Inc. September 2011 - Present
Independent Consultancy - Toronto, Canada January 2011 - September 2011
Allied International Credit - Toronto, Canada 2005 - 2010
Neptune Innovations (Division of Allied International) - Toronto, Canada 2005 - 2007
NCO Group 1993 - 2005
Skills
Leadership, Strategy, Outsourcing, P&L Responsibility, Process Improvement, Business Development, Executive Management, Program Management, Team Building, Operational Excellence, Operations Management, Coaching, Acquistions, P&L Management, Sales Management, Forecasting, Customer Retention, Start-ups, Banking, Training, Mergers & Acquisitions, Strategic Planning, Risk Management, Management, Call Centers, Credit, Finance, Financial Services
Education
The University of Western Ontario - Richard Ivey School of Business 1997 — 1999
Masters of Business Administration, General Management
McGill University 1988 — 1990
Graduate Diploma, Public Accounting
McGill University 1984 — 1987
Bachelor of Arts, Economics
John Rennie
Phil G. Davis, II's NCO Group Experience October 2000 - March 2003
Job Financial Services and Operations Executive
Industry Financial Services
Experience
Think Finance 2015 - Present
IBACA - Intl Baseball Academy of Central America 2014 - Present
Vantiv July 2010 - March 2014
Town North Bank July 2007 - July 2010
TNB Nevada July 2007 - July 2010
Citigroup March 2003 - July 2007
NCO Group October 2000 - March 2003
Bank of America June 1978 - October 2000
Skills
Loans, Vendor Management, Credit, Banking, Portfolio Management, Relationship Management, Call Centers, Executive Management, Process Improvement, Credit Cards, Commercial Banking, Leadership, Retail Banking, Business Analysis, Mergers & Acquisitions, Management, Financial Risk, Team Building, Strategic Planning, Business Development, Commercial Lending, Analysis, Budgets, Call Center, Credit Risk, Customer Service, Financial Services, Risk Management, Sales, Payments, Strategy, Outsourcing, Program Management, Business Process...
Education
Hampden-Sydney College 1974 — 1978
Bachelor of Arts (BA)
Think Finance 2015 - Present
IBACA - Intl Baseball Academy of Central America 2014 - Present
Vantiv July 2010 - March 2014
Town North Bank July 2007 - July 2010
TNB Nevada July 2007 - July 2010
Citigroup March 2003 - July 2007
NCO Group October 2000 - March 2003
Bank of America June 1978 - October 2000
Skills
Loans, Vendor Management, Credit, Banking, Portfolio Management, Relationship Management, Call Centers, Executive Management, Process Improvement, Credit Cards, Commercial Banking, Leadership, Retail Banking, Business Analysis, Mergers & Acquisitions, Management, Financial Risk, Team Building, Strategic Planning, Business Development, Commercial Lending, Analysis, Budgets, Call Center, Credit Risk, Customer Service, Financial Services, Risk Management, Sales, Payments, Strategy, Outsourcing, Program Management, Business Process...
Education
Hampden-Sydney College 1974 — 1978
Bachelor of Arts (BA)
Eileen Phillips's NCO Group Experience March 2004 - September 2008
Job Professional Gardener
Industry Consumer Services
Experience
Watch Your Garden Grow September 2010 - Present
NCO Group March 2004 - September 2008
Cogent Communications May 2007 - July 2007
IBM January 2000 - September 2002
IBM Global Services June 1985 - January 1998
Education
Isenberg School of Management, UMass Amherst 1981 — 1985
University of Massachusetts, Amherst 1981 — 1985
BBA, Mgt
Watch Your Garden Grow September 2010 - Present
NCO Group March 2004 - September 2008
Cogent Communications May 2007 - July 2007
IBM January 2000 - September 2002
IBM Global Services June 1985 - January 1998
Education
Isenberg School of Management, UMass Amherst 1981 — 1985
University of Massachusetts, Amherst 1981 — 1985
BBA, Mgt
Yolanda Hines's NCO Group Experience April 2008 - August 2008
Job Courteous Customer Service Professional
Industry Financial Services
Experience
TeleTech December 2008 - April 2010
NCO Group April 2008 - August 2008
Convergys April 2008 - August 2008
PLS Financial December 2006 - April 2007
Education
Kaplan University 2005 — 2010
Bachelor
Kaplan University
Associate degree in Arts and Science
TeleTech December 2008 - April 2010
NCO Group April 2008 - August 2008
Convergys April 2008 - August 2008
PLS Financial December 2006 - April 2007
Education
Kaplan University 2005 — 2010
Bachelor
Kaplan University
Associate degree in Arts and Science
Dana Bonds's NCO Group Experience March 2008 - Present
Job Sr HR Manager NCO Group
Industry Human Resources
Experience
NCO Group March 2008 - Present
Outsourcing Solutions Inc 2005 - Present
NCO 2005 - Present
Education
HACC, Central Pennsylvania's Community College 1989 — 1994
NCO Group March 2008 - Present
Outsourcing Solutions Inc 2005 - Present
NCO 2005 - Present
Education
HACC, Central Pennsylvania's Community College 1989 — 1994
William Sword's NCO Group Experience March 2006 - December 2007
Job Senior Support Engineer (Integration)
Industry Computer Software
Experience
Oracle January 2009 - Present
Primavera Software December 2007 - January 2009
NCO Group March 2006 - December 2007
Gwynedd-Mercy College August 2004 - March 2006
Krispy Kreme September 2002 - June 2004
Education
Gwynedd Mercy University 2004 — 2006
Oracle January 2009 - Present
Primavera Software December 2007 - January 2009
NCO Group March 2006 - December 2007
Gwynedd-Mercy College August 2004 - March 2006
Krispy Kreme September 2002 - June 2004
Education
Gwynedd Mercy University 2004 — 2006
Tim Luft's NCO Group Experience April 2002 - April 2012
Job SVP of Client Solutions APAC
Industry Consumer Services
Experience
APAC April 2002 - Present
NCO Group April 2002 - April 2012
MCI 1998 - 2002
MCI Telecommunications 1998 - 2000
Skills
BPO, Call Center, Workforce Management, Outsourcing Management, Offshoring, P&L Management, Vendor Management, P&L responsibility
Education
University of Phoenix 1988 — 1989
Master of Business Administration (M.B.A.)
Iowa State University 1980 — 1985
Bachelor of Business Administration (BBA), Business Administration and Management, General
APAC April 2002 - Present
NCO Group April 2002 - April 2012
MCI 1998 - 2002
MCI Telecommunications 1998 - 2000
Skills
BPO, Call Center, Workforce Management, Outsourcing Management, Offshoring, P&L Management, Vendor Management, P&L responsibility
Education
University of Phoenix 1988 — 1989
Master of Business Administration (M.B.A.)
Iowa State University 1980 — 1985
Bachelor of Business Administration (BBA), Business Administration and Management, General
Lorna Goldsmit's NCO Group Experience January 2006 - February 2007
Job Financial Planning Assistant at Ameriprise Financial
Industry Financial Services
Experience
Ameriprise Financial Services, Inc. June 2015 - Present
Hilton Concord March 2012 - June 2015
Hilton March 2008 - April 2012
Restoration Hardware May 2007 - October 2007
NCO Group January 2006 - February 2007
Skills
Hotels, Customer Service, Outlook, Call Center, Microsoft Excel, Microsoft Word, Data Entry, Microsoft Office, PowerPoint, Customer Satisfaction, Customer Retention, Process Scheduler, Accounts Receivable, Hospitality, Training
Education
University of Phoenix 2013 — 2016
Bachelor's Degree, Business Administration and Management, General, Junior
Humphreys College 2010 — 2011
Certificate, Paralegal
University of Phoenix 2008 — 2010
Associates, Hospitality, Travel and Tourism
San Joaquin Delta College 2002 — 2002
Ameriprise Financial Services, Inc. June 2015 - Present
Hilton Concord March 2012 - June 2015
Hilton March 2008 - April 2012
Restoration Hardware May 2007 - October 2007
NCO Group January 2006 - February 2007
Skills
Hotels, Customer Service, Outlook, Call Center, Microsoft Excel, Microsoft Word, Data Entry, Microsoft Office, PowerPoint, Customer Satisfaction, Customer Retention, Process Scheduler, Accounts Receivable, Hospitality, Training
Education
University of Phoenix 2013 — 2016
Bachelor's Degree, Business Administration and Management, General, Junior
Humphreys College 2010 — 2011
Certificate, Paralegal
University of Phoenix 2008 — 2010
Associates, Hospitality, Travel and Tourism
San Joaquin Delta College 2002 — 2002
Edward Snook's NCO Group Experience March 2005 - March 2008
Job Experienced web and graphic design with an emphasis on high quality creative production
Industry Graphic Design
Experience
As of yet unnamed. April 2012 - Present
Humane Society of Yuma March 2008 - March 2012
NCO Group March 2005 - March 2008
Skills
Photoshop, Illustrator, Dreamweaver, HTML, CSS3, InDesign, Copywriting, Constant Contact, Conversation, Data Analysis, Informatics, E-commerce, Website Development, Web Content, Blogging, Adobe Creative Suite, Graphic Design, Mac, CMS, Layout, Email Marketing, QuarkXPress, Web Design, Facebook, Adobe Acrobat, WordPress, SEO
Education
Iowa State University 1998 — 2000
Bachelor of Science (B.S.), English Language and Literature, General
As of yet unnamed. April 2012 - Present
Humane Society of Yuma March 2008 - March 2012
NCO Group March 2005 - March 2008
Skills
Photoshop, Illustrator, Dreamweaver, HTML, CSS3, InDesign, Copywriting, Constant Contact, Conversation, Data Analysis, Informatics, E-commerce, Website Development, Web Content, Blogging, Adobe Creative Suite, Graphic Design, Mac, CMS, Layout, Email Marketing, QuarkXPress, Web Design, Facebook, Adobe Acrobat, WordPress, SEO
Education
Iowa State University 1998 — 2000
Bachelor of Science (B.S.), English Language and Literature, General
JoAnn I. Taylor's NCO Group Experience 2007 - July 2010
Job Telecommunication Specialist
Industry Telecommunications
Experience
NYU January 2015 - Present
Cigna Healthcare July 2013 - November 2014
PHH Mortgage October 2012 - May 2013
Federal Reserve Bank of New York November 2010 - June 2011
NCO Group 2007 - July 2010
Skills
Call Centers, Vendor Management, Disaster Recovery, Avaya, Troubleshooting, Cisco Technologies, Process Improvement, Active Directory, Telecommunications, Data Center, VPN, VoIP
Education
Hampton University 1987 — 1989
Middlesex County College
NYU January 2015 - Present
Cigna Healthcare July 2013 - November 2014
PHH Mortgage October 2012 - May 2013
Federal Reserve Bank of New York November 2010 - June 2011
NCO Group 2007 - July 2010
Skills
Call Centers, Vendor Management, Disaster Recovery, Avaya, Troubleshooting, Cisco Technologies, Process Improvement, Active Directory, Telecommunications, Data Center, VPN, VoIP
Education
Hampton University 1987 — 1989
Middlesex County College
Jill Halpenny's NCO Group Experience June 2003 - September 2005
Job Senior HR Advisor, Manager, Consultant
Industry Human Resources
Experience
Faronics Corporation July 2011 - January 2013
Faronics Corporation April 2006 - January 2013
Hcareers September 2005 - February 2006
NCO Group June 2003 - September 2005
Sitel Corporation February 1999 - June 2003
HCI Stanchem October 1996 - January 1999
Skills
Employee Relations, Performance Management, Employee Engagement, Recruiting, Interviews, Personnel Management, Human Resources, Leadership, Conflict Resolution, Coaching, Employment Law, Management, Mediation, Executive Coaching, Talent Management, Training, Employee Benefits, Strategy, New Hire Orientations, HR Consulting, HR Policies, Career Development, Technical Recruiting, Onboarding, HR Strategy, Career Counseling, Organizational..., Human Resource Planning, Leadership Development, Workforce Planning, Organizational..., Compensation & Benefit
Education
Vancouver Community College
Leadership Coaching
Justice Institute
Conflict Resolution
Institute of Professional Management (IPM)
Certificate, Focus Management Series Program, Recruiting&Hiring Practices in Canada
AMA - American Management Association International
Certificate, Fundamentals of Human Resources Management
Carswell Continuing Education
Payroll Administration Certification, Honours
Humber College
Law Clerk Certificate
Faronics Corporation July 2011 - January 2013
Faronics Corporation April 2006 - January 2013
Hcareers September 2005 - February 2006
NCO Group June 2003 - September 2005
Sitel Corporation February 1999 - June 2003
HCI Stanchem October 1996 - January 1999
Skills
Employee Relations, Performance Management, Employee Engagement, Recruiting, Interviews, Personnel Management, Human Resources, Leadership, Conflict Resolution, Coaching, Employment Law, Management, Mediation, Executive Coaching, Talent Management, Training, Employee Benefits, Strategy, New Hire Orientations, HR Consulting, HR Policies, Career Development, Technical Recruiting, Onboarding, HR Strategy, Career Counseling, Organizational..., Human Resource Planning, Leadership Development, Workforce Planning, Organizational..., Compensation & Benefit
Education
Vancouver Community College
Leadership Coaching
Justice Institute
Conflict Resolution
Institute of Professional Management (IPM)
Certificate, Focus Management Series Program, Recruiting&Hiring Practices in Canada
AMA - American Management Association International
Certificate, Fundamentals of Human Resources Management
Carswell Continuing Education
Payroll Administration Certification, Honours
Humber College
Law Clerk Certificate
Kristina Flit's NCO Group Experience November 2014 - January 2015
Job SUPPORT CENTER ANALYST II at Supreme Court of Arizona
Industry Information Technology and Services
Experience
Supreme Court of Arizona May 2015 - Present
Supreme Court of Arizona February 2015 - May 2015
NCO Group November 2014 - January 2015
Republic Services April 2014 - October 2014
Reliable Aftermarket Parts June 2013 - November 2013
Michigan Commerce Bank June 2010 - October 2012
Flagstar Bank August 2008 - July 2010
Independent Bank October 2006 - August 2008
Skills
Banking, Servers, DNS, DHCP, Loans, Hardware, Commercial Lending, Software Documentation, Group Policy, Risk Management, Microsoft Office, Customer Service, C++, SQL, Process Improvement, Credit
Education
Franklin University 2010 — 2012
in process, Computer Science
Supreme Court of Arizona May 2015 - Present
Supreme Court of Arizona February 2015 - May 2015
NCO Group November 2014 - January 2015
Republic Services April 2014 - October 2014
Reliable Aftermarket Parts June 2013 - November 2013
Michigan Commerce Bank June 2010 - October 2012
Flagstar Bank August 2008 - July 2010
Independent Bank October 2006 - August 2008
Skills
Banking, Servers, DNS, DHCP, Loans, Hardware, Commercial Lending, Software Documentation, Group Policy, Risk Management, Microsoft Office, Customer Service, C++, SQL, Process Improvement, Credit
Education
Franklin University 2010 — 2012
in process, Computer Science
Tam Wisler's NCO Group Experience March 2004 - February 2009
Job Human Resources Professional
Industry Human Resources
Experience
NCO Group March 2004 - February 2009
BSN Medical March 1999 - April 2003
American Red Cross Western Lake Erie Region July 1992 - March 1999
Education
Indiana University—Purdue University Fort Wayne 1987 — 1988
MS, Education
University of Saint Francis 1968 — 1972
BS, Education
NCO Group March 2004 - February 2009
BSN Medical March 1999 - April 2003
American Red Cross Western Lake Erie Region July 1992 - March 1999
Education
Indiana University—Purdue University Fort Wayne 1987 — 1988
MS, Education
University of Saint Francis 1968 — 1972
BS, Education
Victoria Llop's NCO Group Experience 2004 - 2006
Job Sales Director at TSYS
Industry Financial Services
Experience
TSYS June 2006 - Present
NCO Group 2004 - 2006
AFFINA 2003 - 2004
DecisionOne 1998 - 2001
Skills
Salesforce.com, Credit Cards, Account Management, Sales Process, CRM, Call Centers, Payments, New Business Development, Selling, Direct Sales, Solution Selling, Sales, Strategic Planning, Business Development, Customer Service, Sales Management, Vendor Management, Contract Negotiation, Lead Generation, Strategy, Leadership
Education
Georgia State University
M.S., Management-Human Resources
The University of Georgia
B.A., Speech Communications
TSYS June 2006 - Present
NCO Group 2004 - 2006
AFFINA 2003 - 2004
DecisionOne 1998 - 2001
Skills
Salesforce.com, Credit Cards, Account Management, Sales Process, CRM, Call Centers, Payments, New Business Development, Selling, Direct Sales, Solution Selling, Sales, Strategic Planning, Business Development, Customer Service, Sales Management, Vendor Management, Contract Negotiation, Lead Generation, Strategy, Leadership
Education
Georgia State University
M.S., Management-Human Resources
The University of Georgia
B.A., Speech Communications
Donald Bell's NCO Group Experience December 2006 - April 2008
Job Call Center Manager
Industry Telecommunications
Experience
Zions Bank April 2008 - Present
Capital One September 2012 - February 2014
NCO Group December 2006 - April 2008
Skills
Call Centers, Banking, Customer Experience, Credit, Customer Satisfaction, Customer Service, Process Improvement, Retail Banking, Loans, Contact Centers, Vendor Management, Team Leadership
Education
Hampton University 1991 — 1993
Associate of Science (A.S.), Computer Science
Zions Bank April 2008 - Present
Capital One September 2012 - February 2014
NCO Group December 2006 - April 2008
Skills
Call Centers, Banking, Customer Experience, Credit, Customer Satisfaction, Customer Service, Process Improvement, Retail Banking, Loans, Contact Centers, Vendor Management, Team Leadership
Education
Hampton University 1991 — 1993
Associate of Science (A.S.), Computer Science
Andrea LaMack's NCO Group Experience September 1999 - Present
Job Vice President of Business Development Sales at NCO Group
Industry
Experience
NCO Group September 1999 - Present
Price Waterhouse September 1987 - November 1993
Education
Ithaca College 1983 — 1987
BS in Accounting, Accounting
NCO Group September 1999 - Present
Price Waterhouse September 1987 - November 1993
Education
Ithaca College 1983 — 1987
BS in Accounting, Accounting
Evan Blotner's NCO Group Experience June 2011 - February 2012
Job Supervisor at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services February 2012 - March 2014
NCO Group June 2011 - February 2012
Target February 2010 - May 2011
Best Buy September 2007 - December 2008
Skills
Customer Service, Customer Satisfaction, Team Leadership, Account Management, Sales Management, Retail, Microsoft Office, Sales Operations, Telecommunications, Marketing, Microsoft Excel, Management, Selling, Social Media, Leadership, Time Management
Education
Inver Hills Community College 2006 — 2008
In Progress, Computer Science
APAC Customer Services February 2012 - March 2014
NCO Group June 2011 - February 2012
Target February 2010 - May 2011
Best Buy September 2007 - December 2008
Skills
Customer Service, Customer Satisfaction, Team Leadership, Account Management, Sales Management, Retail, Microsoft Office, Sales Operations, Telecommunications, Marketing, Microsoft Excel, Management, Selling, Social Media, Leadership, Time Management
Education
Inver Hills Community College 2006 — 2008
In Progress, Computer Science
jerome steele's NCO Group Experience December 2010 - July 2011
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Lowe's Companies, Inc. December 2014 - Present
Family Dollar July 2012 - October 2014
Connextions January 2012 - July 2012
Wells Fargo October 2011 - October 2011
NCO Group December 2010 - July 2011
Dell July 2010 - July 2010
Skills
Microsoft Office, Mac OS X, OS X, Windows 7, Networking, Hardware, Software Installation, Windows Server, SharePoint, XP, Active Directory, Troubleshooting, Network Administration, Technical Support, Operating Systems, Training, Windows, Testing, Security
Education
ITT Technical Institute-Charlotte South 2010 — 2012
Bachelor's degree, Information Security Systems, 3.06
Lowe's Companies, Inc. December 2014 - Present
Family Dollar July 2012 - October 2014
Connextions January 2012 - July 2012
Wells Fargo October 2011 - October 2011
NCO Group December 2010 - July 2011
Dell July 2010 - July 2010
Skills
Microsoft Office, Mac OS X, OS X, Windows 7, Networking, Hardware, Software Installation, Windows Server, SharePoint, XP, Active Directory, Troubleshooting, Network Administration, Technical Support, Operating Systems, Training, Windows, Testing, Security
Education
ITT Technical Institute-Charlotte South 2010 — 2012
Bachelor's degree, Information Security Systems, 3.06
Frieda Chrysler's NCO Group Experience January 2006 - November 2006
Job Independent Contractor
Industry Information Technology and Services
Experience
SelfDesign January 2014 - Present
Logic Managed IT Services December 2012 - August 2013
Basic IT Solutions December 2011 - February 2012
Sandermax Computer Systems September 2010 - December 2011
Most Home Real Estate Services January 2009 - January 2010
Multivan Broadcasting September 2006 - June 2008
Concept Paper Inc. September 2006 - March 2008
NCO Group January 2006 - November 2006
Skills
Network Administration, Server Admin, Software Installation, Software Updates, Computer Problem Solving, Firewall and Network, Windows XP/Vista/7, Break/Fix Repairs, Network Storage, Virus Removal, Deployments, Microsoft Office..., Remote Access, Computer Repair, Managed Services, Servers, Windows, System Administration, Windows Server, Antivirus, Troubleshooting, IIS, Technical Support, Microsoft Exchange, Customer Service, Information Technology, Windows XP
Education
Georgia Perimeter College 1997 — 1999
SelfDesign January 2014 - Present
Logic Managed IT Services December 2012 - August 2013
Basic IT Solutions December 2011 - February 2012
Sandermax Computer Systems September 2010 - December 2011
Most Home Real Estate Services January 2009 - January 2010
Multivan Broadcasting September 2006 - June 2008
Concept Paper Inc. September 2006 - March 2008
NCO Group January 2006 - November 2006
Skills
Network Administration, Server Admin, Software Installation, Software Updates, Computer Problem Solving, Firewall and Network, Windows XP/Vista/7, Break/Fix Repairs, Network Storage, Virus Removal, Deployments, Microsoft Office..., Remote Access, Computer Repair, Managed Services, Servers, Windows, System Administration, Windows Server, Antivirus, Troubleshooting, IIS, Technical Support, Microsoft Exchange, Customer Service, Information Technology, Windows XP
Education
Georgia Perimeter College 1997 — 1999
Nate Solberg's NCO Group Experience December 2007 - June 2010
Job Software Engineering and Development Professional
Industry Computer Software
Experience
Domino's November 2010 - Present
NCO Group December 2007 - June 2010
Skills
HTML, HTML5, php, PhpMyAdmin, MySQL, Bootstrap, jQuery, JavaScript, CSS, Web Development, Agile Methodologies, Scrum, Kanban, Windows, Troubleshooting, Software Development, Java, Linux
Education
Metropolitan State University 2012 — 2015
Bachelor's Degree, Computer and Information Sciences, General
Inver Hills Community College 2011 — 2013
Associate's Degree, General Studies
Domino's November 2010 - Present
NCO Group December 2007 - June 2010
Skills
HTML, HTML5, php, PhpMyAdmin, MySQL, Bootstrap, jQuery, JavaScript, CSS, Web Development, Agile Methodologies, Scrum, Kanban, Windows, Troubleshooting, Software Development, Java, Linux
Education
Metropolitan State University 2012 — 2015
Bachelor's Degree, Computer and Information Sciences, General
Inver Hills Community College 2011 — 2013
Associate's Degree, General Studies
Whitley Wylie's NCO Group Experience September 2010 - July 2012
Job IT Security & Compliance Analyst at Time Warner Cable
Industry Computer Networking
Experience
Time Warner Cable September 2015 - Present
Time Warner Cable December 2013 - September 2015
Time Warner Cable July 2012 - December 2013
NCO Group September 2010 - July 2012
iQor February 2009 - January 2010
American City Business Journals May 2006 - August 2007
Skills
Microsoft Office, Java, Windows, Linux, HTML, Microsoft Excel, PowerPoint, Operating Systems, Microsoft Word, SQL, Troubleshooting, TCP/IP, Customer Service, XP, Problem Solving, Photoshop, Visio, Process Improvement, Help Desk Support, Budgets, Team Leadership, Outlook, Project Management, OS X, Access, Quality Assurance, Accounting, Data Entry, English, SharePoint, System Administration, Analysis, Technical Support, QuickBooks, Teamwork, Invoicing, Windows 7, Windows XP
Education
ITT Technical Institute-Indianapolis 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Cyber Security
ITT Technical Institute 2008 — 2010
Associate of Science (A.S.), Computer Network Security
Winthrop University 2007 — 2008
n/a, Accounting and Business/Management
Time Warner Cable September 2015 - Present
Time Warner Cable December 2013 - September 2015
Time Warner Cable July 2012 - December 2013
NCO Group September 2010 - July 2012
iQor February 2009 - January 2010
American City Business Journals May 2006 - August 2007
Skills
Microsoft Office, Java, Windows, Linux, HTML, Microsoft Excel, PowerPoint, Operating Systems, Microsoft Word, SQL, Troubleshooting, TCP/IP, Customer Service, XP, Problem Solving, Photoshop, Visio, Process Improvement, Help Desk Support, Budgets, Team Leadership, Outlook, Project Management, OS X, Access, Quality Assurance, Accounting, Data Entry, English, SharePoint, System Administration, Analysis, Technical Support, QuickBooks, Teamwork, Invoicing, Windows 7, Windows XP
Education
ITT Technical Institute-Indianapolis 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Cyber Security
ITT Technical Institute 2008 — 2010
Associate of Science (A.S.), Computer Network Security
Winthrop University 2007 — 2008
n/a, Accounting and Business/Management
Laura Auten's NCO Group Experience December 2010 - February 2014
Job Collections & Operations Management
Industry Accounting
Experience
NCO Group December 2010 - February 2014
NCO Financial Systems 2005 - 2010
NCO Financial Systems 2001 - 2005
Compass Receivables Management Corporation (Acquired by NCO) 1999 - 2001
Bomar (Acquired by Compass Receivables Management) 1998 - 1999
Skills
Revenue Cycle, HIPAA, Accounts Receivable, Revenue Cycle Management, Telephone Skills, Invoicing, CPT, Training, Payroll, Accounts Payable, Vendor Management, Account Reconciliation, Management, Leadership, Accounting, CRM, SAP, Operations Management, Call Centers, Process Improvement, Team Building
Education
American Institute for Paralegal Studies, Duluth, GA
Paralegal Certification
Gwinnett Technical College
Accounting
NCO Group December 2010 - February 2014
NCO Financial Systems 2005 - 2010
NCO Financial Systems 2001 - 2005
Compass Receivables Management Corporation (Acquired by NCO) 1999 - 2001
Bomar (Acquired by Compass Receivables Management) 1998 - 1999
Skills
Revenue Cycle, HIPAA, Accounts Receivable, Revenue Cycle Management, Telephone Skills, Invoicing, CPT, Training, Payroll, Accounts Payable, Vendor Management, Account Reconciliation, Management, Leadership, Accounting, CRM, SAP, Operations Management, Call Centers, Process Improvement, Team Building
Education
American Institute for Paralegal Studies, Duluth, GA
Paralegal Certification
Gwinnett Technical College
Accounting
Marcellus Shelmon's NCO Group Experience March 2005 - May 2011
Job Consultant at S.T.E.P. GA
Industry Financial Services
Experience
Carter's OshKosh B'gosh December 2013 - Present
S.T.E.P. - GA January 2010 - Present
First Data Corporation June 2011 - November 2013
NCO Group March 2005 - May 2011
Skills
Vendor Management, Visio, Forecasting, Process Improvement, Project Management, Team Building, Data Analysis, Software Documentation, Operations Management, IT Service Management, Microsoft Word, Microsoft Excel, Microsoft Office, Quality Assurance, Program Management, Leadership, Troubleshooting
Education
Georgia State University
SMH
University of Phoenix
Carter's OshKosh B'gosh December 2013 - Present
S.T.E.P. - GA January 2010 - Present
First Data Corporation June 2011 - November 2013
NCO Group March 2005 - May 2011
Skills
Vendor Management, Visio, Forecasting, Process Improvement, Project Management, Team Building, Data Analysis, Software Documentation, Operations Management, IT Service Management, Microsoft Word, Microsoft Excel, Microsoft Office, Quality Assurance, Program Management, Leadership, Troubleshooting
Education
Georgia State University
SMH
University of Phoenix
Shabnam Sandhu's NCO Group Experience December 2003 - March 2008
Job Financial Service Advisor at J.P. Morgan
Industry Investment Banking
Experience
New West School 2011 - Present
CORIX Group of Companies 2011 - 2013
J.P. Morgan March 2008 - December 2010
NCO Group December 2003 - March 2008
Skills
•Solid negotiation and..., •Able to handle a..., •Office Administration..., •Sales knowledge, •Ability to perform..., Customer Service, Call Centers, Communication
Education
Surrey College 2007 — 2010
SEA, Special Education and Teaching
Guru Nanak Dev University
Masters, English
New West School 2011 - Present
CORIX Group of Companies 2011 - 2013
J.P. Morgan March 2008 - December 2010
NCO Group December 2003 - March 2008
Skills
•Solid negotiation and..., •Able to handle a..., •Office Administration..., •Sales knowledge, •Ability to perform..., Customer Service, Call Centers, Communication
Education
Surrey College 2007 — 2010
SEA, Special Education and Teaching
Guru Nanak Dev University
Masters, English
Sean Donegan's NCO Group Experience 1996 - 2000
Job Senior Credentialing Manager Financial Operations
Industry Hospital & Health Care
Experience
ApolloMD March 2014 - Present
ApolloMD January 2012 - February 2014
Donegan Interiors January 2003 - January 2012
NCO Group 1996 - 2000
NCO Group 1996 - 2000
NCO Group 1996 - 1998
Skills
Contract Negotiation, Credentialing, Anesthesia, Project Management, Medical Staff..., Emergency Medicine, Medical Staff Relations, Contract Management, Project Planning, Contractors, Process Scheduler, Budgets, Strategic Planning, Subcontracting, Program Management, Office Management, Office Administration, Construction Management, Construction, Political Science, Religion, Hospitals, Healthcare Management
Education
Florida State University 2000 — 2002
Bachelor of Science, Political Science
University of South Florida 1998 — 2000
Associate of Arts, Undeclared
ApolloMD March 2014 - Present
ApolloMD January 2012 - February 2014
Donegan Interiors January 2003 - January 2012
NCO Group 1996 - 2000
NCO Group 1996 - 2000
NCO Group 1996 - 1998
Skills
Contract Negotiation, Credentialing, Anesthesia, Project Management, Medical Staff..., Emergency Medicine, Medical Staff Relations, Contract Management, Project Planning, Contractors, Process Scheduler, Budgets, Strategic Planning, Subcontracting, Program Management, Office Management, Office Administration, Construction Management, Construction, Political Science, Religion, Hospitals, Healthcare Management
Education
Florida State University 2000 — 2002
Bachelor of Science, Political Science
University of South Florida 1998 — 2000
Associate of Arts, Undeclared
Theresa Wurzbacher's NCO Group Experience February 2012 - Present
Job End User Support Analyst Expert Global Solutions
Industry Information Technology and Services
Experience
NCO Group February 2012 - Present
Leavenworth USD453 November 2008 - February 2012
Sunrise Homes, Inc October 2007 - November 2008
US Army May 2000 - October 2004
Skills
Troubleshooting, QuickBooks, Networking, Computer Repair, Hardware, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Windows 7, Technical Support, Customer Satisfaction, Access, Computer Hardware, Data Entry
Education
Kansas State University 2008 — 2010
Bachelor of Science, Technology Management
Highland Community College 2005 — 2008
Associate of Arts
Highland Community College Technical Center 2005 — 2007
Technical Certification, Computer Repair and Networking
NCO Group February 2012 - Present
Leavenworth USD453 November 2008 - February 2012
Sunrise Homes, Inc October 2007 - November 2008
US Army May 2000 - October 2004
Skills
Troubleshooting, QuickBooks, Networking, Computer Repair, Hardware, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Windows 7, Technical Support, Customer Satisfaction, Access, Computer Hardware, Data Entry
Education
Kansas State University 2008 — 2010
Bachelor of Science, Technology Management
Highland Community College 2005 — 2008
Associate of Arts
Highland Community College Technical Center 2005 — 2007
Technical Certification, Computer Repair and Networking
James Battick's NCO Group Experience 2005 - 2007
Job Director of Ops at NCO Customer Management, Inc.
Industry Outsourcing/Offshoring
Experience
NCO Customer Management, Inc. October 2007 - June 2012
NCO Group 2005 - 2007
T-Mobile 2000 - 2004
T-Mobile 1998 - 2000
Skills
Quality Assurance, Operations Management, Program Management, Process Improvement, Management, Leadership, Training, Call Centers, Project Planning, Coaching, Customer Service, Start-ups, ITIL, Outsourcing, Vendor Management, Performance Management, Business Process..., Team Leadership
Education
Florida Atlantic University
NCO Customer Management, Inc. October 2007 - June 2012
NCO Group 2005 - 2007
T-Mobile 2000 - 2004
T-Mobile 1998 - 2000
Skills
Quality Assurance, Operations Management, Program Management, Process Improvement, Management, Leadership, Training, Call Centers, Project Planning, Coaching, Customer Service, Start-ups, ITIL, Outsourcing, Vendor Management, Performance Management, Business Process..., Team Leadership
Education
Florida Atlantic University
Neil Hanley's NCO Group Experience 1999 - 2002
Job Partner, Nationwide Communications
Industry Telecommunications
Experience
Nationwide Communications January 2004 - Present
NCO Group 1999 - 2002
JDR Recovery Corporation 1995 - 1999
JDR Recovery Corporation 1992 - 1995
Skills
Strategic Planning, Mergers, Marketing Strategy, New Business Development, Risk Management, Process Improvement, Financial Analysis, Negotiation, Mergers & Acquisitions, Strategy, Management Consulting
Education
Fairleigh Dickinson University 1986 — 1989
M.B.A, Finance and Financial Management Services
Old Dominion University 1982 — 1986
B.S., Finance
Nationwide Communications January 2004 - Present
NCO Group 1999 - 2002
JDR Recovery Corporation 1995 - 1999
JDR Recovery Corporation 1992 - 1995
Skills
Strategic Planning, Mergers, Marketing Strategy, New Business Development, Risk Management, Process Improvement, Financial Analysis, Negotiation, Mergers & Acquisitions, Strategy, Management Consulting
Education
Fairleigh Dickinson University 1986 — 1989
M.B.A, Finance and Financial Management Services
Old Dominion University 1982 — 1986
B.S., Finance
Tyresha Lee's NCO Group Experience May 2009 - Present
Job Customer Service at NCO Financial
Industry Health, Wellness and Fitness
Experience
NCO Group May 2009 - Present
Prescription Solutions 2011 - 2011
Education
Kansas City Kansas Community College 2011 — 2011
Medical Billing and Coding
NCO Group May 2009 - Present
Prescription Solutions 2011 - 2011
Education
Kansas City Kansas Community College 2011 — 2011
Medical Billing and Coding
Jeff Wacker's NCO Group Experience May 2004 - August 2008
Job null Professional
Industry Banking
Experience
Bank of America 2009 - 2010
NCO Group May 2004 - August 2008
Skills
Computer Repair, Assembly, Fast Learner
Education
ITT Technical Institute-Getzville
Associates, Computer Network Services
Bank of America 2009 - 2010
NCO Group May 2004 - August 2008
Skills
Computer Repair, Assembly, Fast Learner
Education
ITT Technical Institute-Getzville
Associates, Computer Network Services
Wendy Ruiter, PHR, SHRM-SCP's NCO Group Experience April 2004 - April 2005
Job Human Resources Director
Industry Human Resources
Experience
Starwood Hotels & Resorts Worldwide, Inc. July 2012 - Present
Atria Senior Living October 2007 - February 2012
Oakdale Heights Management April 2005 - October 2007
NCO Group April 2004 - April 2005
Skills
PHR, MBTI Certified..., Employee Relations, Talent Development, Training Skills, Benefits, Employee Recognition, Performance Appraisal, Behavioral Interviewing, Team Building, Internal Investigations, Professional Ethics, Union Avoidance, Coaching, Employee Benefits, Hiring, Training, Onboarding, Human Resources, Talent Management, SPHR, Applicant Tracking..., Personnel Management, Talent Acquisition, HR Policies, Interviews, Leadership, Management, New Hire Orientations
Education
High Point University 1988 — 1992
Bachelor of Science (B.S.), Biology, General
Starwood Hotels & Resorts Worldwide, Inc. July 2012 - Present
Atria Senior Living October 2007 - February 2012
Oakdale Heights Management April 2005 - October 2007
NCO Group April 2004 - April 2005
Skills
PHR, MBTI Certified..., Employee Relations, Talent Development, Training Skills, Benefits, Employee Recognition, Performance Appraisal, Behavioral Interviewing, Team Building, Internal Investigations, Professional Ethics, Union Avoidance, Coaching, Employee Benefits, Hiring, Training, Onboarding, Human Resources, Talent Management, SPHR, Applicant Tracking..., Personnel Management, Talent Acquisition, HR Policies, Interviews, Leadership, Management, New Hire Orientations
Education
High Point University 1988 — 1992
Bachelor of Science (B.S.), Biology, General
John Kennedy Snipes, Jr's NCO Group Experience April 2004 - Present
Job Customer Service Coach/Supervisor at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group April 2004 - Present
Brown Summit, Nc June 2002 - Present
Miscot, WI May 2000 - May 2002
Skills
Budget Management, Inventory Management, Retail Ownership, Employee Management, Team Leadership, Quality Assurance, Resolution services, Marketing Strategy, Merchandising, Fundraising, Customer Service, Group coordinator, Employee Evaluations, Staff Supervision
Education
Professional Golf Asso. Business School 1982 — 1985
Associate's degree, Class A PGA Professional
Fayetteville Technical Community College 1977 — 1979
Associate's degree, Business Administration and Management, General
NCO Group April 2004 - Present
Brown Summit, Nc June 2002 - Present
Miscot, WI May 2000 - May 2002
Skills
Budget Management, Inventory Management, Retail Ownership, Employee Management, Team Leadership, Quality Assurance, Resolution services, Marketing Strategy, Merchandising, Fundraising, Customer Service, Group coordinator, Employee Evaluations, Staff Supervision
Education
Professional Golf Asso. Business School 1982 — 1985
Associate's degree, Class A PGA Professional
Fayetteville Technical Community College 1977 — 1979
Associate's degree, Business Administration and Management, General
Adam Farabaugh's NCO Group Experience May 2008 - August 2011
Job Additional Authorizations Coordinator 1 at Universal SmartComp
Industry Computer Networking
Experience
Universal SmartComp August 2011 - Present
NCO Group May 2008 - August 2011
Skills
Cisco devices, Microsoft Servers, Microsoft Operating..., SQL Server
Education
ITT Technical Institute-Pittsburgh 2010 — 2012
Universal SmartComp August 2011 - Present
NCO Group May 2008 - August 2011
Skills
Cisco devices, Microsoft Servers, Microsoft Operating..., SQL Server
Education
ITT Technical Institute-Pittsburgh 2010 — 2012
Robert Ryals's NCO Group Experience May 1989 - November 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
Labs Inc January 2012 - Present
NCO Group May 1989 - November 2011
FAA May 1988 - May 1989
Air Force Regional Civil Engineers May 1987 - May 1988
University of Georgia Experiment Station June 1985 - May 1987
Skills
Programming, Design, Software Development, System Testing, Software Documentation, Unix Shell Scripting, COBOL, Visual Basic, Perl, SharePoint, Crystal Reports, Microsoft Office, HTML, ASP, Offshore Software..., Managing Offshore Teams, XML, HL7, Product Support
Education
Georgia Southern University 1982 — 1985
Bachelor of Science, Mathematics w/emphasis in Computer Science
Gordon College 1979 — 1982
Associate of Arts
Labs Inc January 2012 - Present
NCO Group May 1989 - November 2011
FAA May 1988 - May 1989
Air Force Regional Civil Engineers May 1987 - May 1988
University of Georgia Experiment Station June 1985 - May 1987
Skills
Programming, Design, Software Development, System Testing, Software Documentation, Unix Shell Scripting, COBOL, Visual Basic, Perl, SharePoint, Crystal Reports, Microsoft Office, HTML, ASP, Offshore Software..., Managing Offshore Teams, XML, HL7, Product Support
Education
Georgia Southern University 1982 — 1985
Bachelor of Science, Mathematics w/emphasis in Computer Science
Gordon College 1979 — 1982
Associate of Arts
Cliff Faggans's NCO Group Experience June 2009 - December 2009
Job Information Management Professional
Industry Information Services
Experience
Canon Business Process Services, Inc. January 2014 - April 2015
Observ Inc. October 2003 - February 2015
NCO Group June 2009 - December 2009
Securitas November 2006 - December 2008
Skills
Data Entry, Microsoft Excel, Accutrac, Records Management, SCLogic, EAS Ticketing, Office Support Ticket..., FileMaker Pro, QuickBooks, PeopleSoft Financial, Firefox, Firefox Extensions, 10 Key, Filing, Inventory, Inventory Management, PowerPoint, Microsoft Word, Cash Handling Experience, Invoicing
Education
University of Houston, C.T. Bauer College of Business 2007 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
Houston Community College 2004 — 2007
General Studies
Canon Business Process Services, Inc. January 2014 - April 2015
Observ Inc. October 2003 - February 2015
NCO Group June 2009 - December 2009
Securitas November 2006 - December 2008
Skills
Data Entry, Microsoft Excel, Accutrac, Records Management, SCLogic, EAS Ticketing, Office Support Ticket..., FileMaker Pro, QuickBooks, PeopleSoft Financial, Firefox, Firefox Extensions, 10 Key, Filing, Inventory, Inventory Management, PowerPoint, Microsoft Word, Cash Handling Experience, Invoicing
Education
University of Houston, C.T. Bauer College of Business 2007 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
Houston Community College 2004 — 2007
General Studies
Vince Godina's NCO Group Experience March 2014 - July 2014
Job UniFirst SFA Support
Industry Information Technology and Services
Experience
UniFirst Corporation March 2015 - Present
Volt December 2014 - January 2015
NCO Group March 2014 - July 2014
Skills
Microsoft Word, PowerPoint, Microsoft Office, Access, Windows, Microsoft Excel, Teamwork, Social Networking, Customer Service, Data Entry, Time Management, Outlook, Computer Hardware, System Administration, Research, Photoshop, Team Leadership, Inventory Management, Administration, Supervisory Skills, Troubleshooting, Telephone Skills, Software Documentation, Facebook, Process Scheduler
Education
ITT Technical Institute-San Antonio 2012 — 2015
NSA, NSA
itt-tech san antonio 2012 — 2014
Associate's degree, Information Technology
UniFirst Corporation March 2015 - Present
Volt December 2014 - January 2015
NCO Group March 2014 - July 2014
Skills
Microsoft Word, PowerPoint, Microsoft Office, Access, Windows, Microsoft Excel, Teamwork, Social Networking, Customer Service, Data Entry, Time Management, Outlook, Computer Hardware, System Administration, Research, Photoshop, Team Leadership, Inventory Management, Administration, Supervisory Skills, Troubleshooting, Telephone Skills, Software Documentation, Facebook, Process Scheduler
Education
ITT Technical Institute-San Antonio 2012 — 2015
NSA, NSA
itt-tech san antonio 2012 — 2014
Associate's degree, Information Technology
Jonathan Boler's NCO Group Experience September 2012 - Present
Job Game Advisor at NCO Group
Industry Higher Education
Experience
NCO Group September 2012 - Present
Iowa State University 2010 - 2010
ZEMNOTT January 2008 - May 2009
Skills
Drawing, Creative Writing, Technical Writing, Writing
Education
Iowa State University 2008 — 2012
BA, English Language and Literature, General
NCO Group September 2012 - Present
Iowa State University 2010 - 2010
ZEMNOTT January 2008 - May 2009
Skills
Drawing, Creative Writing, Technical Writing, Writing
Education
Iowa State University 2008 — 2012
BA, English Language and Literature, General
Kristen (Kristen Sullivan) MacIntosh's NCO Group Experience August 2006 - May 2007
Job Recruiter
Industry Human Resources
Experience
ComTec Systems, Inc. October 2012 - February 2013
Municipal Maintenance Company August 2007 - October 2012
NCO Group August 2006 - May 2007
Skills
Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Customer Service, PowerPoint, Administrative..., Office Management, Contract Management, Budgets, Project Management, Project Planning, Coordination, Event Planning, Office Administration, Project Coordination, Spreadsheets, Construction
Education
Strayer University - PA 2008 — 2010
Master of Business Administration (MBA), Human Resource Management
Guilford College 2003 — 2007
Bachelor of Science (BS), Business Management
ComTec Systems, Inc. October 2012 - February 2013
Municipal Maintenance Company August 2007 - October 2012
NCO Group August 2006 - May 2007
Skills
Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Customer Service, PowerPoint, Administrative..., Office Management, Contract Management, Budgets, Project Management, Project Planning, Coordination, Event Planning, Office Administration, Project Coordination, Spreadsheets, Construction
Education
Strayer University - PA 2008 — 2010
Master of Business Administration (MBA), Human Resource Management
Guilford College 2003 — 2007
Bachelor of Science (BS), Business Management
Shonda Blackston's NCO Group Experience 2002 - 2012
Job
Industry Hospital & Health Care
Experience
NCO Group 2002 - 2012
Lucent Technoloies March 1998 - October 2000
AT&T May 1986 - February 1998
Skills
Typing (60wpm), Filing, Proofreading, Data Entry, Microsoft Office, QuickBooks, Medical Terminology, Time Management, Medical Coding, Medical Office..., Medical Billing, Records Management, Batch Records, Linked Data, 10 Key, ICD-9-CM, ICD-10
Education
Guilford Technical Community College 2012 — 2015
Associate’s Degree
NCO Group 2002 - 2012
Lucent Technoloies March 1998 - October 2000
AT&T May 1986 - February 1998
Skills
Typing (60wpm), Filing, Proofreading, Data Entry, Microsoft Office, QuickBooks, Medical Terminology, Time Management, Medical Coding, Medical Office..., Medical Billing, Records Management, Batch Records, Linked Data, 10 Key, ICD-9-CM, ICD-10
Education
Guilford Technical Community College 2012 — 2015
Associate’s Degree
Joshua Arroyo's NCO Group Experience 2012 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group Inc July 2012 - Present
NCO Group 2012 - Present
Dairy Queen February 2008 - February 2012
Dairy Queen February 2008 - February 2012
Skills
Customer Service, Troubleshooting, Bilingual, Time & Attendance, Computers
Education
ITT Technical Institute-Eden Prairie 2009 — 2011
Associate's degree, Computer Systems Networking and Telecommunications
ITT Technical Institute
Associate of Applied Science Degree, Information Technology- Computer Network Systems
NCO Group Inc July 2012 - Present
NCO Group 2012 - Present
Dairy Queen February 2008 - February 2012
Dairy Queen February 2008 - February 2012
Skills
Customer Service, Troubleshooting, Bilingual, Time & Attendance, Computers
Education
ITT Technical Institute-Eden Prairie 2009 — 2011
Associate's degree, Computer Systems Networking and Telecommunications
ITT Technical Institute
Associate of Applied Science Degree, Information Technology- Computer Network Systems
Teiaira White's NCO Group Experience 2007 - 2009
Job Customer Service Representative
Industry Consumer Services
Experience
USA800 January 2013 - Present
Grafton Staffing Inc. September 2011 - November 2012
Advantage Technical Resourcing November 2010 - July 2011
Allied Global Services April 2010 - September 2010
NCO Group 2007 - 2009
Skills
Customer Service, Data Entry, Outlook, Microsoft Office, Call Center, Customer Satisfaction, Microsoft Word, Fitness, Coaching, Microsoft Excel, PowerPoint, Time Management, Telephone Skills, Customer Retention
Education
Grandview High School 2001 — 2005
High School Diploma
Grandview Sr. High School
Diploma
Johnson County Community College
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Johnson County Community College
AAS, Computer Information Systems
USA800 January 2013 - Present
Grafton Staffing Inc. September 2011 - November 2012
Advantage Technical Resourcing November 2010 - July 2011
Allied Global Services April 2010 - September 2010
NCO Group 2007 - 2009
Skills
Customer Service, Data Entry, Outlook, Microsoft Office, Call Center, Customer Satisfaction, Microsoft Word, Fitness, Coaching, Microsoft Excel, PowerPoint, Time Management, Telephone Skills, Customer Retention
Education
Grandview High School 2001 — 2005
High School Diploma
Grandview Sr. High School
Diploma
Johnson County Community College
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Johnson County Community College
AAS, Computer Information Systems
Teresa Hutchins's NCO Group Experience October 2007 - May 2009
Job Claims Examiner at GEICO
Industry Insurance
Experience
GEICO April 2010 - Present
NCO Group October 2007 - May 2009
Education
Hampton University 1977 — 1981
Bachelor of Arts (B.A.), Mass Media Arts
University of Phoenix
Master of Arts (MA), Organizational Leadership
GEICO April 2010 - Present
NCO Group October 2007 - May 2009
Education
Hampton University 1977 — 1981
Bachelor of Arts (B.A.), Mass Media Arts
University of Phoenix
Master of Arts (MA), Organizational Leadership
Monique Balde's NCO Group Experience September 2009 - February 2011
Job Admission Advisor at The Art Institute of pittsburgh
Industry Education Management
Experience
The Art Institute of pittsburgh October 2012 - Present
NCO Group September 2009 - February 2011
Verizon April 2000 - September 2009
Skills
Hotels, Microsoft Office, Adobe Creative Suite, Microsoft Excel, Public Speaking, Customer Service, Sales
Education
University of Phoenix 2002 — 2007
Master of Infomation Systems, Computer and Information Sciences and Support Services
Indiana University of Pennsylvania 1993 — 1998
Bachelor of Science (BS), Marketing/Marketing Management, General
The Art Institute of pittsburgh October 2012 - Present
NCO Group September 2009 - February 2011
Verizon April 2000 - September 2009
Skills
Hotels, Microsoft Office, Adobe Creative Suite, Microsoft Excel, Public Speaking, Customer Service, Sales
Education
University of Phoenix 2002 — 2007
Master of Infomation Systems, Computer and Information Sciences and Support Services
Indiana University of Pennsylvania 1993 — 1998
Bachelor of Science (BS), Marketing/Marketing Management, General
Donald Quick's NCO Group Experience 2003 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group 2003 - 2012
Education
Guilford Technical Community College 2012 — 2014
Information Technology
NCO Group 2003 - 2012
Education
Guilford Technical Community College 2012 — 2014
Information Technology
Cory Church's NCO Group Experience 2006 - 2011
Job Recruiter searching for employment
Industry Human Resources
Experience
APAC Customer Services February 2005 - July 2014
NCO Group 2006 - 2011
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Recruiting, Performance Management, Screening, Human Resources, Sourcing, Talent Management, Employee Engagement, Screening Resumes, New Hire Orientations, Taleo, Interviews, Staffing Services, Job Descriptions, HR Policies, Temporary Staffing, Job Fairs, Temporary Placement, Employee Relations, Recruitments, Hiring, Recruitment Advertising, Resume Writing, Call Centers, Background Checks, Organizational..., Behavioral Interviewing, Cold Calling, Job Evaluation, Internet Recruiting
Education
Illinois State University
Bachelor of Arts (BA), English / Writing
APAC Customer Services February 2005 - July 2014
NCO Group 2006 - 2011
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Recruiting, Performance Management, Screening, Human Resources, Sourcing, Talent Management, Employee Engagement, Screening Resumes, New Hire Orientations, Taleo, Interviews, Staffing Services, Job Descriptions, HR Policies, Temporary Staffing, Job Fairs, Temporary Placement, Employee Relations, Recruitments, Hiring, Recruitment Advertising, Resume Writing, Call Centers, Background Checks, Organizational..., Behavioral Interviewing, Cold Calling, Job Evaluation, Internet Recruiting
Education
Illinois State University
Bachelor of Arts (BA), English / Writing
milagros camacho's NCO Group Experience August 2003 - September 2006
Job ajustadora en collection advisement
Industry Banking
Experience
collection advisement February 2011 - Present
Santander Bank, N.A. November 2007 - December 2010
NCO Group August 2003 - September 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Photoshop
Education
Fordham University 2000 — 2001
bilingue
national college of pr 1986 — 1990
ballicherato en criminologia
collection advisement February 2011 - Present
Santander Bank, N.A. November 2007 - December 2010
NCO Group August 2003 - September 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Photoshop
Education
Fordham University 2000 — 2001
bilingue
national college of pr 1986 — 1990
ballicherato en criminologia
Zachary Sager's NCO Group Experience 2012 - 2013
Job Technology and Social Media
Industry Outsourcing/Offshoring
Experience
NCO Group 2012 - 2013
Skills
Technical Support, Technical Documentation, Microsoft Office, Client Billing, Utilization Of Social..., Web Design, Customer Service...
Education
Minnesota School of Business-Richfield 2010 — 2011
Bachelor Of Science, Computer Games and Programming Skills
Globe University 2006 — 2009
Associate of Applied Science, Computer Programming And Game Development
NCO Group 2012 - 2013
Skills
Technical Support, Technical Documentation, Microsoft Office, Client Billing, Utilization Of Social..., Web Design, Customer Service...
Education
Minnesota School of Business-Richfield 2010 — 2011
Bachelor Of Science, Computer Games and Programming Skills
Globe University 2006 — 2009
Associate of Applied Science, Computer Programming And Game Development
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY