Percepta Company
Industry: Company
DescriptionHeadquarters: Dearborn, MI Founded: 2000 Parent organization: TTEC Subsidiaries: Percepta UK ltd,
Percepta List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Percepta. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Percepta Employees
Employee
Years
Job
Industry
Ebonie Speight Ebonie Speight's Percepta Experience February 2013 - February 2015
Job Fleet Management Account Representative at Percepta ~ Creating customer loyalty for 15 years!
Industry Outsourcing/Offshoring
Experience
Percepta ~ Creating customer loyalty for 15 years! February 2015 - Present
Percepta February 2013 - February 2015
Percepta August 2011 - February 2013
AT&T March 2009 - August 2011
Skills
Troubleshooting, Testing, Technical Support, Data Entry, Customer Service, Analysis, Invoicing, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Retention, Business Analysis, Software Documentation, Team Leadership
Education
Michigan State University 2002 — 2008
Bachelor of Arts, Communicative Sciences and Disorders
Percepta ~ Creating customer loyalty for 15 years! February 2015 - Present
Percepta February 2013 - February 2015
Percepta August 2011 - February 2013
AT&T March 2009 - August 2011
Skills
Troubleshooting, Testing, Technical Support, Data Entry, Customer Service, Analysis, Invoicing, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Customer Retention, Business Analysis, Software Documentation, Team Leadership
Education
Michigan State University 2002 — 2008
Bachelor of Arts, Communicative Sciences and Disorders
Ansar Mohammed Ansar Mohammed's Percepta Experience May 2012 - June 2014
Job Ford Parts & Service Zone Manager Select Dealer Region
Industry Automotive
Experience
Ford Motor Company June 2014 - Present
Percepta May 2012 - June 2014
Carnival Cruise Lines June 2006 - January 2011
Service Chevrolet February 2005 - May 2006
Lou Bachrodt inc. September 2001 - February 2005
Skills
Automotive, Automotive Repair, Business Analysis, Business Process..., Highly motivated..., Customer Service..., Root Cause Problem..., World Class Customer..., Computers, Typing, Hands-on Technical, Analysis, Technical Support, Skydiving, Video Editing, Digital Photography, Adaptability, Organization, Thinking Outside The Box, Assertiveness, Sales, Leadership, Microsoft CRM, Superior Computer Skills, Entrepreneurship, Electrical Repairs, Electrical..., Close Attention to..., Anticipation
Education
Sheridan Technical Center 2001 — 2003
Automotive Service Technology
Coconut Creek High School
Ford Motor Company June 2014 - Present
Percepta May 2012 - June 2014
Carnival Cruise Lines June 2006 - January 2011
Service Chevrolet February 2005 - May 2006
Lou Bachrodt inc. September 2001 - February 2005
Skills
Automotive, Automotive Repair, Business Analysis, Business Process..., Highly motivated..., Customer Service..., Root Cause Problem..., World Class Customer..., Computers, Typing, Hands-on Technical, Analysis, Technical Support, Skydiving, Video Editing, Digital Photography, Adaptability, Organization, Thinking Outside The Box, Assertiveness, Sales, Leadership, Microsoft CRM, Superior Computer Skills, Entrepreneurship, Electrical Repairs, Electrical..., Close Attention to..., Anticipation
Education
Sheridan Technical Center 2001 — 2003
Automotive Service Technology
Coconut Creek High School
Jacob Isaac Jacob Isaac's Percepta Experience December 2010 - June 2011
Job Sales Zone Manager LA Region at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company July 2015 - Present
Ford Motor Company October 2014 - July 2015
Ford Motor Company February 2013 - October 2014
Ford Motor Company June 2011 - February 2013
Percepta December 2010 - June 2011
Mid Michigan Reffing Hockey Association September 2005 - April 2011
Re:current Interactive July 2010 - October 2010
Skills
Microsoft Word, Customer Satisfaction, Microsoft Excel, Spanish, Leadership, PowerPoint, Social Media, Advertising, Public Speaking, Sales, Marketing, Microsoft Office, Social Media Marketing, Email Marketing, Customer Service
Education
Michigan State University 2005 — 2011
Bachelor of Arts, Advertising
Michigan State University 2005 — 2010
Advertising, Pre Med
Ford Motor Company July 2015 - Present
Ford Motor Company October 2014 - July 2015
Ford Motor Company February 2013 - October 2014
Ford Motor Company June 2011 - February 2013
Percepta December 2010 - June 2011
Mid Michigan Reffing Hockey Association September 2005 - April 2011
Re:current Interactive July 2010 - October 2010
Skills
Microsoft Word, Customer Satisfaction, Microsoft Excel, Spanish, Leadership, PowerPoint, Social Media, Advertising, Public Speaking, Sales, Marketing, Microsoft Office, Social Media Marketing, Email Marketing, Customer Service
Education
Michigan State University 2005 — 2011
Bachelor of Arts, Advertising
Michigan State University 2005 — 2010
Advertising, Pre Med
Alexandre Mees's Percepta Experience May 2012 - January 2013
Job Customer Support Specialist at Agile1
Industry International Trade and Development
Experience
Agile-1 March 2014 - Present
PlusOne Solutions January 2013 - March 2014
Percepta May 2012 - January 2013
Alpine Access June 2011 - September 2011
NeuLion Inc November 2009 - May 2011
U.S. Safetec October 2007 - December 2009
Skills
Sports, Management, Customer Service, Social Media Marketing, Marketing, Social Networking, Training, Sales, Follow Through, Customer Satisfaction, Marketing Strategy, Microsoft Excel, Microsoft Office
Education
University of Central Florida 2006 — 2012
Bachelor of Science, Business Management
Agile-1 March 2014 - Present
PlusOne Solutions January 2013 - March 2014
Percepta May 2012 - January 2013
Alpine Access June 2011 - September 2011
NeuLion Inc November 2009 - May 2011
U.S. Safetec October 2007 - December 2009
Skills
Sports, Management, Customer Service, Social Media Marketing, Marketing, Social Networking, Training, Sales, Follow Through, Customer Satisfaction, Marketing Strategy, Microsoft Excel, Microsoft Office
Education
University of Central Florida 2006 — 2012
Bachelor of Science, Business Management
Brandy Rogers Brandy Rogers's Percepta Experience August 2011 - May 2012
Job Experienced Call Center Operations Management
Industry Internet
Experience
Clearwire May 2012 - September 2013
Percepta August 2011 - May 2012
TeleTech June 2011 - August 2011
Clearwire December 2010 - June 2011
Clearwire June 2010 - December 2010
Skills
Training, Team Building, Call Center, Customer Retention, Vendor Management, Telecommunications, Quality Assurance, Call Centers, Service Delivery, Troubleshooting, Analysis, Customer Experience, Process Improvement, Program Management, Operations Management, Technical Support, Customer Satisfaction, Team Leadership, Management, Networking
Education
Pensacola Junior College
Associate of Arts, General Studies
Pensacola Junior College
A+ N3 Computer Repair
Clearwire May 2012 - September 2013
Percepta August 2011 - May 2012
TeleTech June 2011 - August 2011
Clearwire December 2010 - June 2011
Clearwire June 2010 - December 2010
Skills
Training, Team Building, Call Center, Customer Retention, Vendor Management, Telecommunications, Quality Assurance, Call Centers, Service Delivery, Troubleshooting, Analysis, Customer Experience, Process Improvement, Program Management, Operations Management, Technical Support, Customer Satisfaction, Team Leadership, Management, Networking
Education
Pensacola Junior College
Associate of Arts, General Studies
Pensacola Junior College
A+ N3 Computer Repair
Carlyn's Monestime's Percepta Experience January 2007 - January 2009
Job Manager
Industry Restaurants
Experience
eBay January 2007 - January 2013
Brevard Community College January 2009 - July 2010
Percepta January 2007 - January 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Windows, Outlook, Budget, Teaching, Sales, Budgets, Program Management, Social Networking, Strategy, Public Speaking, Team Building, Leadership, Marketing, Strategic Planning
Education
University of Central Florida 2011 — 2012
Bachelor of Arts (B.A.), Interpersonal/Organizational Communications/Sociology
eBay January 2007 - January 2013
Brevard Community College January 2009 - July 2010
Percepta January 2007 - January 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Windows, Outlook, Budget, Teaching, Sales, Budgets, Program Management, Social Networking, Strategy, Public Speaking, Team Building, Leadership, Marketing, Strategic Planning
Education
University of Central Florida 2011 — 2012
Bachelor of Arts (B.A.), Interpersonal/Organizational Communications/Sociology
Nealey Whisler Nealey Whisler's Percepta Experience August 2015 - Present
Job Project Manager, Business Solutions at Percepta
Industry Information Technology and Services
Experience
Percepta August 2015 - Present
Revana January 2015 - Present
TeleTech July 2013 - January 2015
Revana January 2011 - July 2013
Vangent, Inc. 2009 - 2010
Shell Vacations Club 2008 - 2009
Shell Vacations Club 2006 - 2008
Shell Vacations Club 2003 - 2006
Skills
Purchasing, Analytics, Real Estate, Social Media, Organizational..., Project Management, Business Development, Business Acumen, CRM, Account Management, Salesforce.com, Strategy, Event Planning, Process Improvement, Training, Public Relations, Social Networking, Management, Marketing Strategy, Leadership, Event Management, Marketing, Budgets, Social Media Marketing, Human Resources, Team Leadership, Project Planning, Sales, Time Management, Analysis, Team Building, Email Marketing, Recruiting, Customer Service, Operations Management, Negotiation, Customer Satisfaction, Program Management, Online Marketing, Online Advertising, Coaching, Strategic Planning
Education
University of Iowa
B.A., Psychology
Percepta August 2015 - Present
Revana January 2015 - Present
TeleTech July 2013 - January 2015
Revana January 2011 - July 2013
Vangent, Inc. 2009 - 2010
Shell Vacations Club 2008 - 2009
Shell Vacations Club 2006 - 2008
Shell Vacations Club 2003 - 2006
Skills
Purchasing, Analytics, Real Estate, Social Media, Organizational..., Project Management, Business Development, Business Acumen, CRM, Account Management, Salesforce.com, Strategy, Event Planning, Process Improvement, Training, Public Relations, Social Networking, Management, Marketing Strategy, Leadership, Event Management, Marketing, Budgets, Social Media Marketing, Human Resources, Team Leadership, Project Planning, Sales, Time Management, Analysis, Team Building, Email Marketing, Recruiting, Customer Service, Operations Management, Negotiation, Customer Satisfaction, Program Management, Online Marketing, Online Advertising, Coaching, Strategic Planning
Education
University of Iowa
B.A., Psychology
JOHNNA ANTILA JOHNNA ANTILA's Percepta Experience January 2006 - February 2008
Job Production Control at EMF, Inc
Industry Aviation & Aerospace
Experience
EMF, Inc September 2013 - Present
Sturm Ruger & Co, Inc September 2012 - August 2013
EMF, Inc. February 2008 - May 2012
Percepta January 2006 - February 2008
SELF EMPLOYED - RELOCATION November 1998 - September 2005
Sullivan Corporation May 1996 - November 1998
Cone-Blanchard June 1990 - May 1996
Skills
Manufacturing, Procurement, Purchasing, Lean Manufacturing, Management, Configuration Management, AS9100, Process Scheduler, Aerospace, Project Management, Systems Engineering, Solidworks, Operations Management, Team Building
Education
Hesser College 1984 — 1985
Computer Programming
Sunapee JR/SR High
high school
EMF, Inc September 2013 - Present
Sturm Ruger & Co, Inc September 2012 - August 2013
EMF, Inc. February 2008 - May 2012
Percepta January 2006 - February 2008
SELF EMPLOYED - RELOCATION November 1998 - September 2005
Sullivan Corporation May 1996 - November 1998
Cone-Blanchard June 1990 - May 1996
Skills
Manufacturing, Procurement, Purchasing, Lean Manufacturing, Management, Configuration Management, AS9100, Process Scheduler, Aerospace, Project Management, Systems Engineering, Solidworks, Operations Management, Team Building
Education
Hesser College 1984 — 1985
Computer Programming
Sunapee JR/SR High
high school
Erika Hampstead Erika Hampstead's Percepta Experience March 2012 - Present
Job Business Analyst at Percepta
Industry Outsourcing/Offshoring
Experience
Ford Motor Company September 2015 - Present
Percepta March 2012 - Present
Ford Motor Company June 1992 - September 2008
Skills
Leadership, Business Analysis, Business Process..., Vendor Management, Process Improvement, Six Sigma, Quality Assurance, Team Building
Education
Northwood University
BBA Management, Business Administration, Management and Operations
Ford Motor Company September 2015 - Present
Percepta March 2012 - Present
Ford Motor Company June 1992 - September 2008
Skills
Leadership, Business Analysis, Business Process..., Vendor Management, Process Improvement, Six Sigma, Quality Assurance, Team Building
Education
Northwood University
BBA Management, Business Administration, Management and Operations
Craig Hanson Craig Hanson's Percepta Experience August 2013 - Present
Job Executive Director, North American Operations at Percepta
Industry Telecommunications
Experience
Percepta August 2013 - Present
Percepta ~ Creating customer loyalty for 15 years! November 2010 - August 2013
R.L. Polk & Co. January 2008 - November 2010
R.L. Polk & Co. September 2005 - January 2008
The Harvard Drug Group November 2004 - September 2005
Minacs USA August 2001 - November 2004
The Home Depot Special Order Center January 2000 - August 2001
The Home Depot Special Order Center November 1997 - January 2000
The Home Depot Special Order Center November 1989 - November 1997
Skills
Program Management, Leadership, Operations Management, Customer Service, Quality Control, Call Centers, Staff Management, SDLC, Account Management, Management, CRM, Training, Call Center, Human Resources, Quality Assurance, Sales Operations, Forecasting, Business Process..., Income Statement, Business Intelligence, Recruiting, Strategic Planning, Analysis, Software Documentation, Business Analysis, Continuous Improvement
Education
Madonna University 1985 — 1988
Michigan State University 1983 — 1985
Percepta August 2013 - Present
Percepta ~ Creating customer loyalty for 15 years! November 2010 - August 2013
R.L. Polk & Co. January 2008 - November 2010
R.L. Polk & Co. September 2005 - January 2008
The Harvard Drug Group November 2004 - September 2005
Minacs USA August 2001 - November 2004
The Home Depot Special Order Center January 2000 - August 2001
The Home Depot Special Order Center November 1997 - January 2000
The Home Depot Special Order Center November 1989 - November 1997
Skills
Program Management, Leadership, Operations Management, Customer Service, Quality Control, Call Centers, Staff Management, SDLC, Account Management, Management, CRM, Training, Call Center, Human Resources, Quality Assurance, Sales Operations, Forecasting, Business Process..., Income Statement, Business Intelligence, Recruiting, Strategic Planning, Analysis, Software Documentation, Business Analysis, Continuous Improvement
Education
Madonna University 1985 — 1988
Michigan State University 1983 — 1985
Lirije Elezi Lirije Elezi's Percepta Experience April 1996 - January 2006
Job Realtor at Real Estate One
Industry Real Estate
Experience
Real Estate One November 2006 - Present
Hewlett-Packard July 2013 - November 2013
Hewlett-Packard July 2011 - June 2013
2010 US Census Bureau 2010 - 2010
Percepta April 1996 - January 2006
Skills
Real Estate, Customer Service, Foreclosures, Investment Properties, Relocation, REO, Short Sales, Buyer Representation, Condos, Investors, Sales
Education
University of Detroit Mercy
Real Estate One November 2006 - Present
Hewlett-Packard July 2013 - November 2013
Hewlett-Packard July 2011 - June 2013
2010 US Census Bureau 2010 - 2010
Percepta April 1996 - January 2006
Skills
Real Estate, Customer Service, Foreclosures, Investment Properties, Relocation, REO, Short Sales, Buyer Representation, Condos, Investors, Sales
Education
University of Detroit Mercy
Mariel Matos Alberty Mariel Matos Alberty's Percepta Experience February 2014 - Present
Job Social Media Specialist at Percepta
Industry Marketing and Advertising
Experience
Percepta February 2014 - Present
Percepta July 2013 - February 2014
Charming Charlie October 2011 - June 2012
Stylish Traditions Wedding and Event Design January 2012 - May 2012
Schifino Lee Advertising + Branding May 2011 - July 2011
Skills
Advertising, Social Media, Account Management, Facebook, Marketing, Microsoft Office, Marketing Communications, Project Management, Online Advertising, Public Relations, Social Networking, Email Marketing, Customer Service, Adobe Creative Suite, Event Planning, PowerPoint, InDesign, Microsoft Excel
Education
University of South Florida 2008 — 2012
B.A., Mass Communications
Percepta February 2014 - Present
Percepta July 2013 - February 2014
Charming Charlie October 2011 - June 2012
Stylish Traditions Wedding and Event Design January 2012 - May 2012
Schifino Lee Advertising + Branding May 2011 - July 2011
Skills
Advertising, Social Media, Account Management, Facebook, Marketing, Microsoft Office, Marketing Communications, Project Management, Online Advertising, Public Relations, Social Networking, Email Marketing, Customer Service, Adobe Creative Suite, Event Planning, PowerPoint, InDesign, Microsoft Excel
Education
University of South Florida 2008 — 2012
B.A., Mass Communications
Lon E Edwards's Percepta Experience 2001 - 2009
Job Information Technology
Industry Information Technology and Services
Experience
Percepta 2001 - 2009
EDS 1996 - 2001
Klindt Corporation 1990 - 1995
Jackson County Circuit Court 1988 - 1990
Dodson Insurance Group 1985 - 1988
Methodist Medical Center 1975 - 1984
Skills
Hardware: Gateway PC..., Dell PC Linked to SUN..., Dell PC Linked to IBM..., AT&T 3B2-600, AT&T..., IBM RS/6000 550L, IBM 4381 - Model 14, IBM 3083 - Model B, IBM 370 Model 145/IBM..., Systems: MVS, IMS, UNIX..., UNIX System V (SUN),..., UNIX System V, AIX Version 3.2.5, DOS/VSE/VM, VSE/SP, DOS/VSE/VM, OS/MVS/XA, DOS/VS, DOS/VSE, Languages: ANS COBOL,..., RM Cobol (Batch &..., ANS COBOL (Batch &..., ANS COBOL (Batch..., ANS COBOL, Assembler,..., Databases: Conectics..., DataCom DB, DL/1(using VSAM & ISAM), DL/1, Editors: TSO (MVS), VI..., VI Editor (UNIX/SUN),..., VI Editor(AT&T/UNIX,..., CMS, CMS/TSO,..., SPM, ICCF, CMS,..., Scripting, Data Interfaces, SDLC, Software Documentation, Vendor Management, Business Analysis, CRM, Analysis, Process Improvement, Microsoft Office, Management, Team Leadership, Project Management
Education
Northwest Missouri State University
Bachelor of Arts (B.A.), English Language and Literature
Percepta 2001 - 2009
EDS 1996 - 2001
Klindt Corporation 1990 - 1995
Jackson County Circuit Court 1988 - 1990
Dodson Insurance Group 1985 - 1988
Methodist Medical Center 1975 - 1984
Skills
Hardware: Gateway PC..., Dell PC Linked to SUN..., Dell PC Linked to IBM..., AT&T 3B2-600, AT&T..., IBM RS/6000 550L, IBM 4381 - Model 14, IBM 3083 - Model B, IBM 370 Model 145/IBM..., Systems: MVS, IMS, UNIX..., UNIX System V (SUN),..., UNIX System V, AIX Version 3.2.5, DOS/VSE/VM, VSE/SP, DOS/VSE/VM, OS/MVS/XA, DOS/VS, DOS/VSE, Languages: ANS COBOL,..., RM Cobol (Batch &..., ANS COBOL (Batch &..., ANS COBOL (Batch..., ANS COBOL, Assembler,..., Databases: Conectics..., DataCom DB, DL/1(using VSAM & ISAM), DL/1, Editors: TSO (MVS), VI..., VI Editor (UNIX/SUN),..., VI Editor(AT&T/UNIX,..., CMS, CMS/TSO,..., SPM, ICCF, CMS,..., Scripting, Data Interfaces, SDLC, Software Documentation, Vendor Management, Business Analysis, CRM, Analysis, Process Improvement, Microsoft Office, Management, Team Leadership, Project Management
Education
Northwest Missouri State University
Bachelor of Arts (B.A.), English Language and Literature
Eric Huffman Eric Huffman's Percepta Experience July 2013 - Present
Job FrontEnd Developer, Freelance
Industry Internet
Experience
Freelance February 2014 - Present
Percepta July 2013 - Present
United Way for Southeastern Michigan June 2012 - Present
BLAT! Pack January 2011 - Present
The Checking Line November 2011 - April 2012
Rock Ventures LLC July 2014 - September 2014
Negro Hockey League May 2010 - November 2011
WDBM- East Lansing, Impact 89 September 2008 - June 2009
Skills
CSS, Web Development, HTML 5, CSS3, User Interface Design, Ruby on Rails, JavaScript, jQuery, WordPress, PHP, Python, Mockups, Wireframes, Information Architecture, Git, Blogging, Social Media, Video Editing, Video Production, Digital Media, Observation, Analysis, Community Organizing, Media Production, Digital Engagement, AngularJS, AJAX, MVC architecture
Education
Michigan State University 2007 — 2012
Bachelor of Arts (B.A.), Digital & Technical Writing
Freelance February 2014 - Present
Percepta July 2013 - Present
United Way for Southeastern Michigan June 2012 - Present
BLAT! Pack January 2011 - Present
The Checking Line November 2011 - April 2012
Rock Ventures LLC July 2014 - September 2014
Negro Hockey League May 2010 - November 2011
WDBM- East Lansing, Impact 89 September 2008 - June 2009
Skills
CSS, Web Development, HTML 5, CSS3, User Interface Design, Ruby on Rails, JavaScript, jQuery, WordPress, PHP, Python, Mockups, Wireframes, Information Architecture, Git, Blogging, Social Media, Video Editing, Video Production, Digital Media, Observation, Analysis, Community Organizing, Media Production, Digital Engagement, AngularJS, AJAX, MVC architecture
Education
Michigan State University 2007 — 2012
Bachelor of Arts (B.A.), Digital & Technical Writing
Hamid Bahrami Hamid Bahrami's Percepta Experience October 2001 - November 2007
Job Consultant at CGI
Industry Information Technology and Services
Experience
CGI November 2013 - Present
TD Auto Finance February 2013 - July 2013
CREIT Management L.P. (Canadian Real Estate Investment Trust) June 2011 - February 2013
CIBC World Markets June 2008 - October 2010
Percepta October 2001 - November 2007
FinanciaLinx, Online Dealer Solutions February 2000 - September 2001
CIBC Insurance January 1998 - January 2000
Monnex Insurance Brokers October 1993 - January 1998
Skills
Crystal Reports, Microsoft SQL Server, T-SQL, Visual Basic, Stored Procedures, VB.NET, Web Services, Databases, Software Development, Oracle, .NET, ASP, ASP.NET, HTML, VBScript, VBA, Access, SSRS, SSIS, SOA, Data Warehousing, C#, Integration, Testing, Business Intelligence, Visual Studio, Requirements Analysis, Systems Analysis, C# 4.0, Xml, XSLT, Oracle PL/SQL..., Web Applications, T-SQL Stored Procedures, WCF, Advent Geneva, DTS, Microsoft Excel, Capital Markets, Netik, SDLC
Education
Ryerson University 1992 — 1997
Bachelor of Science, Applied Computer Science
CGI November 2013 - Present
TD Auto Finance February 2013 - July 2013
CREIT Management L.P. (Canadian Real Estate Investment Trust) June 2011 - February 2013
CIBC World Markets June 2008 - October 2010
Percepta October 2001 - November 2007
FinanciaLinx, Online Dealer Solutions February 2000 - September 2001
CIBC Insurance January 1998 - January 2000
Monnex Insurance Brokers October 1993 - January 1998
Skills
Crystal Reports, Microsoft SQL Server, T-SQL, Visual Basic, Stored Procedures, VB.NET, Web Services, Databases, Software Development, Oracle, .NET, ASP, ASP.NET, HTML, VBScript, VBA, Access, SSRS, SSIS, SOA, Data Warehousing, C#, Integration, Testing, Business Intelligence, Visual Studio, Requirements Analysis, Systems Analysis, C# 4.0, Xml, XSLT, Oracle PL/SQL..., Web Applications, T-SQL Stored Procedures, WCF, Advent Geneva, DTS, Microsoft Excel, Capital Markets, Netik, SDLC
Education
Ryerson University 1992 — 1997
Bachelor of Science, Applied Computer Science
Rashida Williams Rashida Williams's Percepta Experience November 2006 - March 2009
Job Human Resource Specialist/ Postal Clerk at 912th Adjutant Company/HR/ Postal
Industry Military
Experience
912th Adjutant/ HR/ Postal September 2007 - Present
846th Transportation Company June 2013 - July 2014
Percepta November 2006 - March 2009
Skills
Military Experience, Force Protection, Military, Security Clearance, Military Operations, Army, Afghanistan, Operational Planning, Command, Weapons, Typing, Clerical Skills, Administrative..., Technical Support, Customer Service, Customer Satisfaction, Human Resources, Microsoft Office, Microsoft Excel, Microsoft Word, Logistics, Management, Leadership, Team Leadership, DoD, Defense, Government
Education
University of Phoenix 2012 — 2015
Bachelor's Degree, Human Resources Management/Personnel Administration, General, B average
New Horizons 2012 — 2012
Certification, Information Technology
912th Adjutant/ HR/ Postal September 2007 - Present
846th Transportation Company June 2013 - July 2014
Percepta November 2006 - March 2009
Skills
Military Experience, Force Protection, Military, Security Clearance, Military Operations, Army, Afghanistan, Operational Planning, Command, Weapons, Typing, Clerical Skills, Administrative..., Technical Support, Customer Service, Customer Satisfaction, Human Resources, Microsoft Office, Microsoft Excel, Microsoft Word, Logistics, Management, Leadership, Team Leadership, DoD, Defense, Government
Education
University of Phoenix 2012 — 2015
Bachelor's Degree, Human Resources Management/Personnel Administration, General, B average
New Horizons 2012 — 2012
Certification, Information Technology
Cynthia Wensinger Cynthia Wensinger's Percepta Experience February 2013 - August 2014
Job Admiral at The World Famous Blue Flamingo Cafe and Art Gallery
Industry Real Estate
Experience
The World Famous Blue Flamingo Cafe and Art Gallery November 2014 - Present
Wensinger Real Estate March 2000 - Present
Percepta February 2013 - August 2014
Cozy Homes Beachside April 2005 - March 2011
Firstrust of Florida March 2000 - June 2007
Walt Disney World March 1995 - October 2003
Skills
1031 Exchanges, Bank owned properties, Investors, Property Management, Contract Negotiation, Labor Relations, Customer Service, REO, Real Estate, Luxury, Microsoft Excel, Microsoft Office, Negotiation, Customer Satisfaction, Budgets, Sales, Selling, Management, Training, Time Management
Education
University of South Florida 1990 — 1991
BA, Political Science
University of South Florida 1989 — 1991
BA, Political Science
Satellite High 1979 — 1981
General, Surf and Sun
Cardiopulmonary Technology CourseworkUniversity of Florida
Santa Fe Community College
The World Famous Blue Flamingo Cafe and Art Gallery November 2014 - Present
Wensinger Real Estate March 2000 - Present
Percepta February 2013 - August 2014
Cozy Homes Beachside April 2005 - March 2011
Firstrust of Florida March 2000 - June 2007
Walt Disney World March 1995 - October 2003
Skills
1031 Exchanges, Bank owned properties, Investors, Property Management, Contract Negotiation, Labor Relations, Customer Service, REO, Real Estate, Luxury, Microsoft Excel, Microsoft Office, Negotiation, Customer Satisfaction, Budgets, Sales, Selling, Management, Training, Time Management
Education
University of South Florida 1990 — 1991
BA, Political Science
University of South Florida 1989 — 1991
BA, Political Science
Satellite High 1979 — 1981
General, Surf and Sun
Cardiopulmonary Technology CourseworkUniversity of Florida
Santa Fe Community College
Jeff Volk Jeff Volk's Percepta Experience July 2013 - Present
Job Workforce Planning, Reporting, and Design Analyst
Industry Information Technology and Services
Experience
Percepta July 2013 - Present
Technical Contractor / IT Support May 2003 - June 2013
STOPS,Inc. December 2011 - June 2012
National Electronics Warranty 2007 - 2011
Conseco Finance September 2000 - May 2003
Microsoft March 1998 - September 2000
Intergroup of Arizona February 1997 - March 1998
United Airline - Mileage Plus July 1993 - September 1997
Skills
Telecommunications, Telephony, Ethernet, Call Centers, TCP/IP, Avaya, Technical Support, Windows Server, Software Documentation, Quality Management, Active Directory, Data Analysis, Hardware Support, Team Management, Change Management, Access, Microsoft Office..., Cabling, Committed to Customer..., Microsoft SQL Server, Microsoft Excel, Microsoft Office, Microsoft Exchange, Healthcare Information..., Databases, Employee Training, Software Installation, Workforce Management, Troubleshooting, Cross-functional Team..., Financial Reporting, Financial Analysis, SharePoint, SQL, Team Leadership, Visio, Leadership, Computer Hardware, Desktop Support..., Remedy Ticketing System, Team Building, Management, Process Improvement, Analysis, Networking, Servers, Training, Hardware, Quality Assurance, Vendor Management
Education
National American University 2009 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Information Technology, 3.0
National American University 2005 — 2009
Associate of Science (A.S.), Management - minor / Medical, 3.0
Black Hills State University 2004 — 2006
Naval School Of Health Sciences 1991 — 1992
Hospital Corpsman (HN), Emergency Medical, Honors graduate
Percepta July 2013 - Present
Technical Contractor / IT Support May 2003 - June 2013
STOPS,Inc. December 2011 - June 2012
National Electronics Warranty 2007 - 2011
Conseco Finance September 2000 - May 2003
Microsoft March 1998 - September 2000
Intergroup of Arizona February 1997 - March 1998
United Airline - Mileage Plus July 1993 - September 1997
Skills
Telecommunications, Telephony, Ethernet, Call Centers, TCP/IP, Avaya, Technical Support, Windows Server, Software Documentation, Quality Management, Active Directory, Data Analysis, Hardware Support, Team Management, Change Management, Access, Microsoft Office..., Cabling, Committed to Customer..., Microsoft SQL Server, Microsoft Excel, Microsoft Office, Microsoft Exchange, Healthcare Information..., Databases, Employee Training, Software Installation, Workforce Management, Troubleshooting, Cross-functional Team..., Financial Reporting, Financial Analysis, SharePoint, SQL, Team Leadership, Visio, Leadership, Computer Hardware, Desktop Support..., Remedy Ticketing System, Team Building, Management, Process Improvement, Analysis, Networking, Servers, Training, Hardware, Quality Assurance, Vendor Management
Education
National American University 2009 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Information Technology, 3.0
National American University 2005 — 2009
Associate of Science (A.S.), Management - minor / Medical, 3.0
Black Hills State University 2004 — 2006
Naval School Of Health Sciences 1991 — 1992
Hospital Corpsman (HN), Emergency Medical, Honors graduate
Robert Parizo Robert Parizo's Percepta Experience April 2007 - December 2009
Job Data Analyst
Industry Telecommunications
Experience
SAC Wireless April 2015 - Present
Jacobs February 2011 - April 2015
WFI December 2009 - February 2011
Percepta April 2007 - December 2009
Percepta April 2007 - December 2009
Dell Inc January 2000 - January 2006
Dell Inc January 2000 - January 2006
First Data Corporation January 1997 - January 1999
First Data Corporation January 1997 - January 1999
Army National Guard January 1995 - January 1997
Skills
Software Documentation, Project Management, Program Management, Customer Service, Business Process..., Project Coordination, Microsoft Office, Wireless, Management, Budgets, Leadership, Vendor Management, Project Planning, Process Scheduler, Contract Management
Education
University of Phoenix 2006 — 2008
Associates of Arts, Business
University of Phoenix
Associates of Arts, Business
SAC Wireless April 2015 - Present
Jacobs February 2011 - April 2015
WFI December 2009 - February 2011
Percepta April 2007 - December 2009
Percepta April 2007 - December 2009
Dell Inc January 2000 - January 2006
Dell Inc January 2000 - January 2006
First Data Corporation January 1997 - January 1999
First Data Corporation January 1997 - January 1999
Army National Guard January 1995 - January 1997
Skills
Software Documentation, Project Management, Program Management, Customer Service, Business Process..., Project Coordination, Microsoft Office, Wireless, Management, Budgets, Leadership, Vendor Management, Project Planning, Process Scheduler, Contract Management
Education
University of Phoenix 2006 — 2008
Associates of Arts, Business
University of Phoenix
Associates of Arts, Business
Gwen Hooper Gwen Hooper's Percepta Experience November 2014 - Present
Job Global IT Manager | CRM UG Academy Administrator Black Belt
Industry Information Technology and Services
Experience
Percepta November 2014 - Present
Comcast April 2007 - July 2014
USAA November 1985 - April 2007
Skills
Troubleshooting, Telephony, VoIP, Telecommunications, Call Center, Arbitration, Call Centers, Cisco Technologies, IP, Routers, Switches, Active Directory, Visio, Data Center, System Deployment, Technical Support, Network Engineering, LAN-WAN, Leadership, TCP/IP, Project Management, Cabling, Network Design, Vendor Management, Broadband, Management, Team Leadership, Performance Management, Process Improvement
Education
Pikes Peak Community College 2002 — 2004
Certification, Computer Systems Networking and Telecommunications, 3.9
University of Illinois at Chicago 1978 — 1982
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Percepta November 2014 - Present
Comcast April 2007 - July 2014
USAA November 1985 - April 2007
Skills
Troubleshooting, Telephony, VoIP, Telecommunications, Call Center, Arbitration, Call Centers, Cisco Technologies, IP, Routers, Switches, Active Directory, Visio, Data Center, System Deployment, Technical Support, Network Engineering, LAN-WAN, Leadership, TCP/IP, Project Management, Cabling, Network Design, Vendor Management, Broadband, Management, Team Leadership, Performance Management, Process Improvement
Education
Pikes Peak Community College 2002 — 2004
Certification, Computer Systems Networking and Telecommunications, 3.9
University of Illinois at Chicago 1978 — 1982
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Igor Bulatovic Igor Bulatovic's Percepta Experience 2001 - 2010
Job Project Manager at Scotiabank
Industry Banking
Experience
Scotiabank September 2013 - March 2014
Sun Life Financial July 2012 - September 2013
Loblaw Companies Limited January 2011 - July 2012
Percepta 2001 - 2010
TeleTech 2000 - 2001
Andersen Consulting 1998 - 2000
Skills
Business Analysis, Business Intelligence, Requirements Gathering, SDLC, CRM, Integration, Management, Business Process..., Vendor Management, Leadership, Business Requirements, Analysis, Siebel, Data Warehousing, Software Development, Testing, Consulting, Databases, Project Portfolio..., Software Project..., Project Delivery, Project Management
Education
Ryerson University 2000 — 2000
Certificate, Business Management
University of Toronto Schools 1998 — 1998
Diploma, Oracle Database Management
Univerzitet u Beogradu 1994 — 1997
M. Sc., Cartography
Univerzitet u Beogradu 1989 — 1993
B. Sc. with Honours, Geodesy
Scotiabank September 2013 - March 2014
Sun Life Financial July 2012 - September 2013
Loblaw Companies Limited January 2011 - July 2012
Percepta 2001 - 2010
TeleTech 2000 - 2001
Andersen Consulting 1998 - 2000
Skills
Business Analysis, Business Intelligence, Requirements Gathering, SDLC, CRM, Integration, Management, Business Process..., Vendor Management, Leadership, Business Requirements, Analysis, Siebel, Data Warehousing, Software Development, Testing, Consulting, Databases, Project Portfolio..., Software Project..., Project Delivery, Project Management
Education
Ryerson University 2000 — 2000
Certificate, Business Management
University of Toronto Schools 1998 — 1998
Diploma, Oracle Database Management
Univerzitet u Beogradu 1994 — 1997
M. Sc., Cartography
Univerzitet u Beogradu 1989 — 1993
B. Sc. with Honours, Geodesy
B. David Smith B. David Smith's Percepta Experience July 2008 - Present
Job Data Warehouse Senior Developer at Percepta
Industry Marketing and Advertising
Experience
Percepta July 2008 - Present
Merkle March 2008 - July 2008
StarTek November 2004 - March 2008
InNET INC November 2000 - November 2004
Tri-Center Computer Inc 1996 - November 2000
Computer System Dynamics 1994 - 1996
RMS 1993 - 1994
DP Associates 1989 - 1993
Skills
SSIS, SSRS, Business Intelligence, ETL, Microsoft SQL Server, Data Warehousing, Data Modeling, SQL, Databases, SDLC, XML, Oracle, .NET, Process Improvement, SharePoint, Requirements Gathering, Enterprise Architecture, Analysis Services, Software Development, Data Mining, Master Data Management, Agile Methodologies, Requirements Analysis, Visio, Business Analysis, Database Design, Integration, Unix, Software Project..., Disaster Recovery, IT Management, Database Administration
Education
University of Colorado at Denver 1989 — 1991
Computer and Information Sciences, General
Weber State University 1985 — 1988
BS, Computer Info Systems / Business
Percepta July 2008 - Present
Merkle March 2008 - July 2008
StarTek November 2004 - March 2008
InNET INC November 2000 - November 2004
Tri-Center Computer Inc 1996 - November 2000
Computer System Dynamics 1994 - 1996
RMS 1993 - 1994
DP Associates 1989 - 1993
Skills
SSIS, SSRS, Business Intelligence, ETL, Microsoft SQL Server, Data Warehousing, Data Modeling, SQL, Databases, SDLC, XML, Oracle, .NET, Process Improvement, SharePoint, Requirements Gathering, Enterprise Architecture, Analysis Services, Software Development, Data Mining, Master Data Management, Agile Methodologies, Requirements Analysis, Visio, Business Analysis, Database Design, Integration, Unix, Software Project..., Disaster Recovery, IT Management, Database Administration
Education
University of Colorado at Denver 1989 — 1991
Computer and Information Sciences, General
Weber State University 1985 — 1988
BS, Computer Info Systems / Business
HOANG DUNG (ANNIE) LE HOANG DUNG (ANNIE) LE's Percepta Experience October 2009 - February 2010
Job Business Development Manager; Community Advocate; Building Relationship with Integrity & Honesty
Industry Hospitality
Experience
Tourico Holidays April 2014 - Present
Christian Care Ministry February 2014 - April 2014
Aon Hewitt March 2012 - September 2013
GSI Commerce October 2010 - December 2010
Percepta October 2009 - February 2010
Percepta August 2009 - September 2009
US Small Business Administration October 2007 - May 2009
Skills
Leadership, Organization, Event..., Time Management, Initiative., Computer & Technical..., Creative Problem Solving, Decision Making, Teamplayer, Interpersonal Skill, Sales and Marketing, Customer Service, Adaptability, Flexibility, Dependable, Commitments, Transferable Skills, Team-oriented, Teamwork, Critical Thinking, Lotus Notes, Customer Satisfaction, Data Entry, Benefits Administration, PeopleSoft, Access, Sales, Event Management, Public Speaking, Microsoft Excel, Training, Management, Event Planning, Outlook, Social Media, Team Leadership
Education
University of Central Florida - College of Business Administration 2011 — 2013
B.S.B.A
Tourico Holidays April 2014 - Present
Christian Care Ministry February 2014 - April 2014
Aon Hewitt March 2012 - September 2013
GSI Commerce October 2010 - December 2010
Percepta October 2009 - February 2010
Percepta August 2009 - September 2009
US Small Business Administration October 2007 - May 2009
Skills
Leadership, Organization, Event..., Time Management, Initiative., Computer & Technical..., Creative Problem Solving, Decision Making, Teamplayer, Interpersonal Skill, Sales and Marketing, Customer Service, Adaptability, Flexibility, Dependable, Commitments, Transferable Skills, Team-oriented, Teamwork, Critical Thinking, Lotus Notes, Customer Satisfaction, Data Entry, Benefits Administration, PeopleSoft, Access, Sales, Event Management, Public Speaking, Microsoft Excel, Training, Management, Event Planning, Outlook, Social Media, Team Leadership
Education
University of Central Florida - College of Business Administration 2011 — 2013
B.S.B.A
Walter J. Talamonti, Jr. Walter J. Talamonti, Jr.'s Percepta Experience January 2010 - March 2011
Job Automated Driving at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company March 2011 - Present
Percepta January 2010 - March 2011
Percepta October 2008 - January 2010
Emergent Technologies and Research Division of Detroit Medical Center September 2006 - December 2009
Percepta August 2007 - October 2008
Ford Motor Company August 2006 - August 2007
Ford Motor Company January 2005 - July 2006
Skills
Matlab, Data Analysis, Human Factors, Process Improvement, Research, Cross-functional Team..., Project Management, Signal Processing, Training, Analysis, Simulations, Testing, Data Mining, Design of Experiments, fMRI, Cognitive Neuroscience, Leadership, Management, Manufacturing, Algorithms, Minitab, FMEA, Process Engineering, Six Sigma, Human Performance...
Education
Wayne State University 2011 — 2016
PhD, Industrial and Systems Engineering
Wayne State University 2006 — 2009
MS, Biomedical Engineering
University of Michigan-Dearborn 2000 — 2005
BSE EE, Electrical Engineering
Ford Motor Company March 2011 - Present
Percepta January 2010 - March 2011
Percepta October 2008 - January 2010
Emergent Technologies and Research Division of Detroit Medical Center September 2006 - December 2009
Percepta August 2007 - October 2008
Ford Motor Company August 2006 - August 2007
Ford Motor Company January 2005 - July 2006
Skills
Matlab, Data Analysis, Human Factors, Process Improvement, Research, Cross-functional Team..., Project Management, Signal Processing, Training, Analysis, Simulations, Testing, Data Mining, Design of Experiments, fMRI, Cognitive Neuroscience, Leadership, Management, Manufacturing, Algorithms, Minitab, FMEA, Process Engineering, Six Sigma, Human Performance...
Education
Wayne State University 2011 — 2016
PhD, Industrial and Systems Engineering
Wayne State University 2006 — 2009
MS, Biomedical Engineering
University of Michigan-Dearborn 2000 — 2005
BSE EE, Electrical Engineering
Brian Conley Brian Conley's Percepta Experience February 2005 - September 2010
Job Site Lead at Aditya Birla Minacs
Industry Consumer Services
Experience
The Minacs Group October 2013 - Present
Weight Watchers July 2013 - October 2013
TeleTech September 2010 - May 2013
Percepta February 2005 - September 2010
JD Power and Associates May 2004 - February 2005
EDS, HP Enterprise Services 1993 - 2003
Skills
Call Center, Customer Satisfaction, BPO, Process Improvement, Account Management, Customer Relations, Operations Management, Customer Service, Program Management, Call Centers, CRM, Service Delivery, Workforce Management, Customer Experience, Contact Centers, Leadership, Offshoring, P&L Management, Training, Performance Management, Outsourcing, Vendor Management, Customer Retention, Budgets, Management, Team Leadership, Project Management, Business Process..., Cross-functional Team..., Team Building
Education
Michigan State University 1988 — 1992
Bachelor, Marketing
Reese High School 1984 — 1988
The Minacs Group October 2013 - Present
Weight Watchers July 2013 - October 2013
TeleTech September 2010 - May 2013
Percepta February 2005 - September 2010
JD Power and Associates May 2004 - February 2005
EDS, HP Enterprise Services 1993 - 2003
Skills
Call Center, Customer Satisfaction, BPO, Process Improvement, Account Management, Customer Relations, Operations Management, Customer Service, Program Management, Call Centers, CRM, Service Delivery, Workforce Management, Customer Experience, Contact Centers, Leadership, Offshoring, P&L Management, Training, Performance Management, Outsourcing, Vendor Management, Customer Retention, Budgets, Management, Team Leadership, Project Management, Business Process..., Cross-functional Team..., Team Building
Education
Michigan State University 1988 — 1992
Bachelor, Marketing
Reese High School 1984 — 1988
Donny Walker Donny Walker's Percepta Experience October 2002 - October 2003
Job Consumer Advocate•Result based Diffuser of high conflict scenarios.
Industry Consumer Services
Experience
Ontario Motor Vehicle Industry Council (OMVIC) August 2013 - September 2015
ThyssenKrupp December 2012 - August 2013
Ontario Motor Vehicle Industry Council (OMVIC) June 2011 - August 2011
HSI Solutions September 2010 - March 2011
Ontario Motor Vehicle Industry Council (OMVIC) May 2005 - January 2009
ClientLogic November 2003 - December 2004
Percepta October 2002 - October 2003
Procom August 2002 - September 2002
Skills
Customer Relations, Customer Service, Coaching, Employee Relations, Recruiting, Training, Performance Management, Organizational..., Human Resources, Management, Negotiation, Deferred Compensation, Policy, Program Management, HRIS, Interviews, Leadership, Personnel Management, Team Building
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Diploma, Human Resource Administration
DENIS O'CONNOR HIGH SCHOOL 1993 — 1995
O.S.S.D Diploma
FATIMA COLLEGE (Port-of 1988 — 1993
Diploma
Ontario Motor Vehicle Industry Council (OMVIC) August 2013 - September 2015
ThyssenKrupp December 2012 - August 2013
Ontario Motor Vehicle Industry Council (OMVIC) June 2011 - August 2011
HSI Solutions September 2010 - March 2011
Ontario Motor Vehicle Industry Council (OMVIC) May 2005 - January 2009
ClientLogic November 2003 - December 2004
Percepta October 2002 - October 2003
Procom August 2002 - September 2002
Skills
Customer Relations, Customer Service, Coaching, Employee Relations, Recruiting, Training, Performance Management, Organizational..., Human Resources, Management, Negotiation, Deferred Compensation, Policy, Program Management, HRIS, Interviews, Leadership, Personnel Management, Team Building
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Diploma, Human Resource Administration
DENIS O'CONNOR HIGH SCHOOL 1993 — 1995
O.S.S.D Diploma
FATIMA COLLEGE (Port-of 1988 — 1993
Diploma
Robert Ashman Robert Ashman's Percepta Experience August 2013 - Present
Job
Industry Information Technology and Services
Experience
Percepta August 2013 - Present
The Epitec Group April 2007 - December 2010
Ford Motor Company November 1998 - December 2010
Telesat Canada 2003 - 2007
Skills
Information Technology, Network Analyst, Business, business administration, Business Analysis, Windows, Microsoft Office, Microsoft Excel, Customer Service, Negotiation, PowerPoint, Microsoft Word, Troubleshooting, Cisco Technologies, Vendor Management, Routers, Network Administration, Networking, CCNA, Switches, VoIP, Telecommunications, Project Management, Disaster Recovery, Operating Systems, Program Management, Team Leadership, Unix, Change Management, Wireless, Data Center, IT Management, Visio, WAN, Testing, Project Planning, IT Strategy, Call Center, VPN, Network Architecture, SharePoint, Process Improvement, Active Directory, Security, Cisco IOS, TCP/IP
Education
Macomb Community College 2009 — 2014
Associate of Business Administration Business Management, Business Administration and Management, General
Macomb Community College 2009 — 2012
Associate of Business Administration Business Management, Business Administration
Percepta August 2013 - Present
The Epitec Group April 2007 - December 2010
Ford Motor Company November 1998 - December 2010
Telesat Canada 2003 - 2007
Skills
Information Technology, Network Analyst, Business, business administration, Business Analysis, Windows, Microsoft Office, Microsoft Excel, Customer Service, Negotiation, PowerPoint, Microsoft Word, Troubleshooting, Cisco Technologies, Vendor Management, Routers, Network Administration, Networking, CCNA, Switches, VoIP, Telecommunications, Project Management, Disaster Recovery, Operating Systems, Program Management, Team Leadership, Unix, Change Management, Wireless, Data Center, IT Management, Visio, WAN, Testing, Project Planning, IT Strategy, Call Center, VPN, Network Architecture, SharePoint, Process Improvement, Active Directory, Security, Cisco IOS, TCP/IP
Education
Macomb Community College 2009 — 2014
Associate of Business Administration Business Management, Business Administration and Management, General
Macomb Community College 2009 — 2012
Associate of Business Administration Business Management, Business Administration
JD Doyle's Percepta Experience February 2004 - August 2006
Job Network/Technology Support Associate at BPS
Industry Computer Networking
Experience
BPS August 2006 - Present
Percepta February 2004 - August 2006
Percepta September 2002 - February 2004
Skills
SDLC, .NET, Troubleshooting, JSP, Software Installation, Solution Architecture, Requirements Analysis, Weblogic, Business Intelligence, Apache, Business Analysis, Information Security, Eclipse, Ant, PL/SQL, ASP.NET, Testing, Subversion, SharePoint, JSON
Education
Saint Leo University 1998 — 2002
Bachelor's degree, Computer Information Systems
BPS August 2006 - Present
Percepta February 2004 - August 2006
Percepta September 2002 - February 2004
Skills
SDLC, .NET, Troubleshooting, JSP, Software Installation, Solution Architecture, Requirements Analysis, Weblogic, Business Intelligence, Apache, Business Analysis, Information Security, Eclipse, Ant, PL/SQL, ASP.NET, Testing, Subversion, SharePoint, JSON
Education
Saint Leo University 1998 — 2002
Bachelor's degree, Computer Information Systems
Joseph Bau Joseph Bau's Percepta Experience January 2000 - January 2002
Job Director of Human Resources at The Nuance Group
Industry Retail
Experience
The Nuance Group May 2010 - Present
BESTBUYCANADA January 2009 - January 2010
HOME DEPOT CANADA January 2007 - January 2008
Home Depot Canada January 2005 - January 2007
Home Depot Canada January 2002 - January 2005
SHERIDANCOLLEGE January 2000 - January 2003
Percepta January 2000 - January 2002
TeleTech January 1999 - January 2000
CIBC/CUSTOMERCAREINSURANCEAGENCY January 1998 - January 2000
Skills
Succession Planning, Employee Relations, Employee Engagement, Performance Management, Talent Management, Onboarding, HR Policies, Workforce Planning, Labor Relations, Talent Acquisition, Recruiting, New Hire Orientations, Organizational..., Leadership Development, Hiring, Retail, Employee Training, Change Management, Interviews, Human Resources, Performance Appraisal, Store Management, Leadership, Training, Training Delivery, Personnel Management, HR Consulting, Inspiring People, Inspiring Leadership, Sourcing, Deferred Compensation, Organizational..., Employment Law, Benefits Administration
Education
McMaster University 1986 — 1991
Bachelor of Arts, Human Resources Management/Personnel Administration, General
The Nuance Group May 2010 - Present
BESTBUYCANADA January 2009 - January 2010
HOME DEPOT CANADA January 2007 - January 2008
Home Depot Canada January 2005 - January 2007
Home Depot Canada January 2002 - January 2005
SHERIDANCOLLEGE January 2000 - January 2003
Percepta January 2000 - January 2002
TeleTech January 1999 - January 2000
CIBC/CUSTOMERCAREINSURANCEAGENCY January 1998 - January 2000
Skills
Succession Planning, Employee Relations, Employee Engagement, Performance Management, Talent Management, Onboarding, HR Policies, Workforce Planning, Labor Relations, Talent Acquisition, Recruiting, New Hire Orientations, Organizational..., Leadership Development, Hiring, Retail, Employee Training, Change Management, Interviews, Human Resources, Performance Appraisal, Store Management, Leadership, Training, Training Delivery, Personnel Management, HR Consulting, Inspiring People, Inspiring Leadership, Sourcing, Deferred Compensation, Organizational..., Employment Law, Benefits Administration
Education
McMaster University 1986 — 1991
Bachelor of Arts, Human Resources Management/Personnel Administration, General
Mara Kaufman Mara Kaufman's Percepta Experience April 2001 - Present
Job Learning, Development, Performance Supervisor
Industry Outsourcing/Offshoring
Experience
Percepta April 2001 - Present
Skills
Call Center, Process Improvement, Coaching, Contact Centre, Continuous Improvement, Outsourcing, Performance Management, Customer Service, Customer Satisfaction, Customer Experience, Quality Management, Quality Assurance, Training, Metrics, Contact Centers, Call Centers, Leadership, Operations Management, Program Management, Management, Team Leadership, Team Building, Workforce Management, BPO, Customer Retention, Business Process..., Employee Training
Education
University of Maryland Baltimore County 1987 — 1991
BA, Psychology
University of Maryland Baltimore County 1987 — 1991
Bachelor of Arts (B.A.), Psychology
Percepta April 2001 - Present
Skills
Call Center, Process Improvement, Coaching, Contact Centre, Continuous Improvement, Outsourcing, Performance Management, Customer Service, Customer Satisfaction, Customer Experience, Quality Management, Quality Assurance, Training, Metrics, Contact Centers, Call Centers, Leadership, Operations Management, Program Management, Management, Team Leadership, Team Building, Workforce Management, BPO, Customer Retention, Business Process..., Employee Training
Education
University of Maryland Baltimore County 1987 — 1991
BA, Psychology
University of Maryland Baltimore County 1987 — 1991
Bachelor of Arts (B.A.), Psychology
Chuck Zimmer Chuck Zimmer's Percepta Experience January 2002 - February 2009
Job Director Business Development at Achilles Group Limited
Industry Automotive
Experience
Achilles Group Limited August 2013 - Present
Datamatics Global Services May 2011 - August 2013
Experian Automotive May 2009 - April 2011
Percepta January 2002 - February 2009
Newgen Results August 1998 - December 2001
The Polk Company June 1988 - July 1998
Skills
Marketing, Finance, Lead Generation, Account Management, Sales, New Business Development, Analytics, Sales Operations, CRM, Product Management, Salesforce.com, Leadership, Business Strategy, Competitive Analysis, Market Research, Strategy, Cross-functional Team..., Business Development, Strategic Partnerships, Sales Process, Direct Marketing, Solution Selling, Marketing Strategy, Customer Retention, Negotiation, Program Management, Start-ups, Management, B2B, Forecasting, Product Marketing, P&L Management, Business Planning, Process Improvement, E-commerce
Education
Wayne State University 1996 — 1999
MBA, Finance
Michigan State University 1984 — 1988
BA, Marketing
edsel ford high school 1980 — 1983
Achilles Group Limited August 2013 - Present
Datamatics Global Services May 2011 - August 2013
Experian Automotive May 2009 - April 2011
Percepta January 2002 - February 2009
Newgen Results August 1998 - December 2001
The Polk Company June 1988 - July 1998
Skills
Marketing, Finance, Lead Generation, Account Management, Sales, New Business Development, Analytics, Sales Operations, CRM, Product Management, Salesforce.com, Leadership, Business Strategy, Competitive Analysis, Market Research, Strategy, Cross-functional Team..., Business Development, Strategic Partnerships, Sales Process, Direct Marketing, Solution Selling, Marketing Strategy, Customer Retention, Negotiation, Program Management, Start-ups, Management, B2B, Forecasting, Product Marketing, P&L Management, Business Planning, Process Improvement, E-commerce
Education
Wayne State University 1996 — 1999
MBA, Finance
Michigan State University 1984 — 1988
BA, Marketing
edsel ford high school 1980 — 1983
Wanda Walkden Wanda Walkden's Percepta Experience 2003 - 2010
Job V.P., Human Resources
Industry Retail
Experience
Lowe's 2010 - Present
Percepta 2003 - 2010
Radian Communication Services, Inc. 2001 - 2003
Gap Inc. 1998 - 2001
Skills
Employee Engagement, Change Management, Performance Management, Talent Acquisition, Succession Planning, Talent Management, Workforce Planning, Executive Coaching, Human Resources, Organizational..., Leadership Development, Labor Relations, Team Building, Personnel Management, Employee Relations, Deferred Compensation, Coaching, HRIS, Onboarding, HR Policies, Employee Training, Employee Benefits, Recruiting, Organizational Design, Hiring, Interviews, Conflict Resolution, Career Development
Education
Adler
Foundations of Professional Coaching
Queen's University
Certificate, Organizational Development Foundations
Queen's University
Certificate, Developing Organizational Capacity
Western University
Honors BA
Lowe's 2010 - Present
Percepta 2003 - 2010
Radian Communication Services, Inc. 2001 - 2003
Gap Inc. 1998 - 2001
Skills
Employee Engagement, Change Management, Performance Management, Talent Acquisition, Succession Planning, Talent Management, Workforce Planning, Executive Coaching, Human Resources, Organizational..., Leadership Development, Labor Relations, Team Building, Personnel Management, Employee Relations, Deferred Compensation, Coaching, HRIS, Onboarding, HR Policies, Employee Training, Employee Benefits, Recruiting, Organizational Design, Hiring, Interviews, Conflict Resolution, Career Development
Education
Adler
Foundations of Professional Coaching
Queen's University
Certificate, Organizational Development Foundations
Queen's University
Certificate, Developing Organizational Capacity
Western University
Honors BA
Ellen Lalande, MBA's Percepta Experience February 2010 - March 2013
Job Creative Marketing and Design Professional
Industry Public Relations and Communications
Experience
Phil Meador Auto Group August 2013 - September 2015
Percepta February 2010 - March 2013
Design Poole January 2006 - April 2009
Skills
Customer Service, Microsoft Excel, Photoshop, Microsoft Office, Sales, Marketing, Training, PowerPoint, Adobe Creative Suite, Microsoft Word, Account Management, InDesign, Furniture, Graphic Design, Customer Satisfaction, Social Media, Space-planning, Hospitality, New Business Development, Project Management, Space planning, Team Building, Social Media Marketing, Marketing Communications, Advertising, Social Networking, Interior Design, Team Leadership, Marketing Strategy, Process Improvement
Education
Keiser University 2009 — 2011
MBA, Marketing
The University of Kansas 2001 — 2005
BFA, Interior Design
Phil Meador Auto Group August 2013 - September 2015
Percepta February 2010 - March 2013
Design Poole January 2006 - April 2009
Skills
Customer Service, Microsoft Excel, Photoshop, Microsoft Office, Sales, Marketing, Training, PowerPoint, Adobe Creative Suite, Microsoft Word, Account Management, InDesign, Furniture, Graphic Design, Customer Satisfaction, Social Media, Space-planning, Hospitality, New Business Development, Project Management, Space planning, Team Building, Social Media Marketing, Marketing Communications, Advertising, Social Networking, Interior Design, Team Leadership, Marketing Strategy, Process Improvement
Education
Keiser University 2009 — 2011
MBA, Marketing
The University of Kansas 2001 — 2005
BFA, Interior Design
Francine Hammond's Percepta Experience March 2015 - Present
Job Instructional Designer
Industry Information Technology and Services
Experience
Percepta March 2015 - Present
NTT DATA July 2012 - 2015
SRA International 2005 - 2012
General Dynamics Advanced Information Systems July 2002 - October 2005
Intel Online Services June 2000 - November 2001
KPMG September 1997 - June 2000
Intel Corporation February 1987 - September 1997
IBM July 1981 - February 1987
Skills
Training, Program Management, Analysis, Project Management, Instructional Design, Government, Requirements Analysis, MS Project, Human Resources, Management Consulting, Risk Management, Consulting, Change Management, Business Process..., Instructional Systems..., Project Management, Security Awareness..., Data Warehouse –..., SharePoint, Cyber Security, SharePoint – User and..., Budget and Finance, Zoomerang – Survey Tool, SCORM and Section 508, Bloom’s Taxonomy of..., Kirkpatrick’s 4-Level..., Management, Computer Security, Project Portfolio...
Education
University of Phoenix 2013 — 2015
Master of Science (MS), Psyhology
University of Phoenix 2003 — 2005
Master of Arts (M.A.), Education - Adult Education and E-Learning
University of Phoenix 1992 — 1994
Bahelor of Science, Business Administration
Ohio Institute of Technology 1979 — 1981
Associate of Arts and Sciences (A.A.S.), Electronics
Percepta March 2015 - Present
NTT DATA July 2012 - 2015
SRA International 2005 - 2012
General Dynamics Advanced Information Systems July 2002 - October 2005
Intel Online Services June 2000 - November 2001
KPMG September 1997 - June 2000
Intel Corporation February 1987 - September 1997
IBM July 1981 - February 1987
Skills
Training, Program Management, Analysis, Project Management, Instructional Design, Government, Requirements Analysis, MS Project, Human Resources, Management Consulting, Risk Management, Consulting, Change Management, Business Process..., Instructional Systems..., Project Management, Security Awareness..., Data Warehouse –..., SharePoint, Cyber Security, SharePoint – User and..., Budget and Finance, Zoomerang – Survey Tool, SCORM and Section 508, Bloom’s Taxonomy of..., Kirkpatrick’s 4-Level..., Management, Computer Security, Project Portfolio...
Education
University of Phoenix 2013 — 2015
Master of Science (MS), Psyhology
University of Phoenix 2003 — 2005
Master of Arts (M.A.), Education - Adult Education and E-Learning
University of Phoenix 1992 — 1994
Bahelor of Science, Business Administration
Ohio Institute of Technology 1979 — 1981
Associate of Arts and Sciences (A.A.S.), Electronics
Bridenbecker, Brian Bridenbecker, Brian's Percepta Experience May 2009 - March 2011
Job FCSD Service Zone Manager at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company March 2012 - Present
Ford Motor Company March 2011 - March 2012
Percepta May 2009 - March 2011
Skills
Automotive, Customer Satisfaction, Automobile, Vehicles, Profit, Team Building, Negotiation, Automotive Repair, Marketing, Product Development, Continuous Improvement, Sales Process, Dealers, Parts, Pricing, Purchasing, Process Improvement, Sales Management, Dealer Management, Fleet Management, Customer Retention, Automotive Aftermarket, Retail, Sales Operations, Warranty, B2B, Business Planning, New Business Development, Marketing Strategy, Six Sigma, Forecasting, Sales, Inventory Management, Account Management, Operations Management
Education
SUNY Institute of Technology 1999 — 2002
Master of Business Administration (M.B.A.), Busisness / Human Resources, 3.66
Syracuse University 1994 — 1998
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services, 3.4
Ford Motor Company March 2012 - Present
Ford Motor Company March 2011 - March 2012
Percepta May 2009 - March 2011
Skills
Automotive, Customer Satisfaction, Automobile, Vehicles, Profit, Team Building, Negotiation, Automotive Repair, Marketing, Product Development, Continuous Improvement, Sales Process, Dealers, Parts, Pricing, Purchasing, Process Improvement, Sales Management, Dealer Management, Fleet Management, Customer Retention, Automotive Aftermarket, Retail, Sales Operations, Warranty, B2B, Business Planning, New Business Development, Marketing Strategy, Six Sigma, Forecasting, Sales, Inventory Management, Account Management, Operations Management
Education
SUNY Institute of Technology 1999 — 2002
Master of Business Administration (M.B.A.), Busisness / Human Resources, 3.66
Syracuse University 1994 — 1998
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services, 3.4
Deanna Baughn's Percepta Experience January 2001 - January 2004
Job Student at University of Central Florida
Industry
Experience
AmeriCorps January 2008 - January 2009
Washington Mutual Bank January 2004 - January 2008
Percepta January 2001 - January 2004
Skills
Customer Service, Training, CRM, Management, Customer Satisfaction, Customer Retention, Insurance, Accounting, Microsoft Word, Quality Assurance
Education
University of Central Florida 2012 — 2013
University of Central Florida 2011 — 2013
Bachelor's degree, Organizational/Interpersonal Communication
Eastern Florida State College
University of Central Florida
Bachelor, Communication
AmeriCorps January 2008 - January 2009
Washington Mutual Bank January 2004 - January 2008
Percepta January 2001 - January 2004
Skills
Customer Service, Training, CRM, Management, Customer Satisfaction, Customer Retention, Insurance, Accounting, Microsoft Word, Quality Assurance
Education
University of Central Florida 2012 — 2013
University of Central Florida 2011 — 2013
Bachelor's degree, Organizational/Interpersonal Communication
Eastern Florida State College
University of Central Florida
Bachelor, Communication
Douglas Cline, MBA's Percepta Experience January 2012 - August 2012
Job Ford Customer Service Division Parts & Service Zone Manager
Industry Automotive
Experience
Ford Motor Company February 2015 - Present
Ford Motor Company August 2014 - January 2015
Ford Motor Company January 2014 - August 2014
Ford Motor Company August 2012 - January 2014
Percepta January 2012 - August 2012
Percepta March 2009 - January 2012
Pelican Harbor Marina Inc. May 2004 - January 2008
Brevard County Commissioners June 2003 - June 2005
Skills
Customer Satisfaction, Automotive, Customer Retention, Vehicles, Sales Management, Sales, Management, Business Planning, Leadership, Profit, Process Improvement, Training, Marketing Strategy, Automobile, Business Development, Customer Service, Team Building, New Business Development, Strategic Planning, Account Management, Parts, Sales Process, Continuous Improvement, Cross-functional Team..., Program Management, Forecasting, Inventory Management, B2B, Pricing, Project Management, Competitive Analysis, Negotiation, Strategy, Product Development, Retail, Warranty, Dealers, Automotive Aftermarket, Marketing, Customer Experience, Call Centers, Coaching, Microsoft Excel, Team Leadership, Business Process..., Product Marketing, Online Marketing, Lead Generation, Employee Training, SWOT analysis
Education
Florida Institute of Technology 2012 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Central Florida 2005 — 2011
Bachelor's, Psychology
Ford Motor Company February 2015 - Present
Ford Motor Company August 2014 - January 2015
Ford Motor Company January 2014 - August 2014
Ford Motor Company August 2012 - January 2014
Percepta January 2012 - August 2012
Percepta March 2009 - January 2012
Pelican Harbor Marina Inc. May 2004 - January 2008
Brevard County Commissioners June 2003 - June 2005
Skills
Customer Satisfaction, Automotive, Customer Retention, Vehicles, Sales Management, Sales, Management, Business Planning, Leadership, Profit, Process Improvement, Training, Marketing Strategy, Automobile, Business Development, Customer Service, Team Building, New Business Development, Strategic Planning, Account Management, Parts, Sales Process, Continuous Improvement, Cross-functional Team..., Program Management, Forecasting, Inventory Management, B2B, Pricing, Project Management, Competitive Analysis, Negotiation, Strategy, Product Development, Retail, Warranty, Dealers, Automotive Aftermarket, Marketing, Customer Experience, Call Centers, Coaching, Microsoft Excel, Team Leadership, Business Process..., Product Marketing, Online Marketing, Lead Generation, Employee Training, SWOT analysis
Education
Florida Institute of Technology 2012 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Central Florida 2005 — 2011
Bachelor's, Psychology
Lynn Baylor Lynn Baylor's Percepta Experience August 2011 - Present
Job Workforce Planning at Percepta ~ Creating customer loyalty for 15 years!
Industry Outsourcing/Offshoring
Experience
Percepta August 2011 - Present
Percepta ~ Creating customer loyalty for 15 years! August 2011 - Present
JPMorgan Chase August 2004 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Strategic Planning, Customer Satisfaction, Process Improvement, Leadership, Team Leadership, Marketing, Call Centers, Account Management, Project Management, Sales, Management, Team Building
Education
The University of Akron 1997 — 1999
Associate's degree, International Business
Percepta August 2011 - Present
Percepta ~ Creating customer loyalty for 15 years! August 2011 - Present
JPMorgan Chase August 2004 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Strategic Planning, Customer Satisfaction, Process Improvement, Leadership, Team Leadership, Marketing, Call Centers, Account Management, Project Management, Sales, Management, Team Building
Education
The University of Akron 1997 — 1999
Associate's degree, International Business
Jean-Luc Moreau Jean-Luc Moreau's Percepta Experience September 2000 - April 2003
Job Organization Change, Facilitation
Industry Management Consulting
Experience
Revolution Advisors Limited December 2010 - Present
Watson Wyatt Worldwide 2007 - 2009
WisdomNet May 2003 - June 2007
Percepta September 2000 - April 2003
Forward Consulting, LLC March 1995 - September 2000
Skills
Organizational Change, Process Improvement, Large Group Facilitation, Conflict Resolution, Workforce Planning, Workshop Facilitation, Organizational..., Community Development, Change Management, Public Speaking, Leadership Development, Talent Management, Executive Coaching, Coaching, Organizational Design, Culture Change, Management
Education
The Process Work Institute (Portland, OR) 2006 — 2009
Master, Conflict Facilitation and Organizational Change
Institut Superieur Industriel de Huy 1985 — 1987
Ingenieur en Agriculture (ing.), Agriculture
Université catholique de Louvain 1982 — 1984
Candidat Ingenieur Agronome, Agriculture
Ecole des Francs Bourgeois 1972 — 1977
Baccalaureat, Scientifique
Revolution Advisors Limited December 2010 - Present
Watson Wyatt Worldwide 2007 - 2009
WisdomNet May 2003 - June 2007
Percepta September 2000 - April 2003
Forward Consulting, LLC March 1995 - September 2000
Skills
Organizational Change, Process Improvement, Large Group Facilitation, Conflict Resolution, Workforce Planning, Workshop Facilitation, Organizational..., Community Development, Change Management, Public Speaking, Leadership Development, Talent Management, Executive Coaching, Coaching, Organizational Design, Culture Change, Management
Education
The Process Work Institute (Portland, OR) 2006 — 2009
Master, Conflict Facilitation and Organizational Change
Institut Superieur Industriel de Huy 1985 — 1987
Ingenieur en Agriculture (ing.), Agriculture
Université catholique de Louvain 1982 — 1984
Candidat Ingenieur Agronome, Agriculture
Ecole des Francs Bourgeois 1972 — 1977
Baccalaureat, Scientifique
Bethany Seymour, PHR-CP's Percepta Experience June 2000 - June 2014
Job Human Resource Specialist at Merit Technologies Worldwide
Industry Human Resources
Experience
Merit Technologies Worldwide June 2015 - Present
The Minacs Group June 2014 - June 2015
Percepta June 2000 - June 2014
Skills
Employee Relations, Benefits Administration, New Hire Orientations, Human Resources, Payroll, Employee Engagement, Performance Management, HR Policies, Talent Acquisition, Onboarding, Talent Management, Succession Planning, Workforce Planning, Team Building, Coaching, Personnel Management, Recruiting, Management, Training, Leadership, Employee Benefits, FMLA
Education
Walsh College 2004 — 2006
Bachelors, BBA with a specialization in Human Resources
Schoolcraft College 1999 — 2003
Associates, Arts
Merit Technologies Worldwide June 2015 - Present
The Minacs Group June 2014 - June 2015
Percepta June 2000 - June 2014
Skills
Employee Relations, Benefits Administration, New Hire Orientations, Human Resources, Payroll, Employee Engagement, Performance Management, HR Policies, Talent Acquisition, Onboarding, Talent Management, Succession Planning, Workforce Planning, Team Building, Coaching, Personnel Management, Recruiting, Management, Training, Leadership, Employee Benefits, FMLA
Education
Walsh College 2004 — 2006
Bachelors, BBA with a specialization in Human Resources
Schoolcraft College 1999 — 2003
Associates, Arts
Paul Clem Paul Clem's Percepta Experience August 2007 - July 2010
Job Senior IT Support Specialist at Brose North America Inc
Industry Information Technology and Services
Experience
Brose North America Inc August 2013 - Present
Plante Moran November 2012 - August 2013
Signature Technology Group December 2010 - September 2012
General Motors July 2010 - December 2010
Percepta August 2007 - July 2010
CNC Systems January 1996 - January 2007
Skills
Windows 7, VMware, Blackberry, TCP/IP, DHCP, VPN, XP, ITIL, Technical Support, SharePoint, Servers, Troubleshooting, Hardware, Network Administration, Cloud Computing, Windows, Antivirus, Laptops, HP, Information Technology, Software Documentation, Software Installation, Networking, Cisco IOS, Cisco Technologies, Computer Hardware, Computer Repair, Computer Security, Disaster Recovery, Firewalls, IT Management, IT Service Management, Linux, Management, Network Security, Routers, Storage, Switches, System Administration, Virtualization, Windows Server, Microsoft Exchange, Access, Computer Maintenance, Databases, Wireless Networking, Call Centers, CompTIA A Certification, Data Center, Help Desk Support
Education
Oakland University 1998 — 2003
Bachelor of Arts, Music Performance
Brose North America Inc August 2013 - Present
Plante Moran November 2012 - August 2013
Signature Technology Group December 2010 - September 2012
General Motors July 2010 - December 2010
Percepta August 2007 - July 2010
CNC Systems January 1996 - January 2007
Skills
Windows 7, VMware, Blackberry, TCP/IP, DHCP, VPN, XP, ITIL, Technical Support, SharePoint, Servers, Troubleshooting, Hardware, Network Administration, Cloud Computing, Windows, Antivirus, Laptops, HP, Information Technology, Software Documentation, Software Installation, Networking, Cisco IOS, Cisco Technologies, Computer Hardware, Computer Repair, Computer Security, Disaster Recovery, Firewalls, IT Management, IT Service Management, Linux, Management, Network Security, Routers, Storage, Switches, System Administration, Virtualization, Windows Server, Microsoft Exchange, Access, Computer Maintenance, Databases, Wireless Networking, Call Centers, CompTIA A Certification, Data Center, Help Desk Support
Education
Oakland University 1998 — 2003
Bachelor of Arts, Music Performance
Katie Waetjen Katie Waetjen's Percepta Experience March 2012 - April 2013
Job AXZ Coordinator at Percepta / Ford
Industry Automotive
Experience
Percepta / Ford April 2013 - Present
Percepta March 2012 - April 2013
Percepta October 2007 - March 2012
Percepta February 2007 - October 2007
Skills
Customer Service, Team Building, Leadership, Team Leadership, Process Improvement, Account Management, Customer Satisfaction, Training, Continuous Improvement
Education
Siena Heights University 2001 — 2005
Bachelor’s Degree, Business Administration
Percepta / Ford April 2013 - Present
Percepta March 2012 - April 2013
Percepta October 2007 - March 2012
Percepta February 2007 - October 2007
Skills
Customer Service, Team Building, Leadership, Team Leadership, Process Improvement, Account Management, Customer Satisfaction, Training, Continuous Improvement
Education
Siena Heights University 2001 — 2005
Bachelor’s Degree, Business Administration
Christina Lospalluto's Percepta Experience June 2013 - February 2014
Job New Product Specialist at Volvo Cars of North America LLC
Industry Marketing and Advertising
Experience
Percepta June 2013 - February 2014
Chico's FAS Inc. July 2012 - May 2013
CVS Pharmacy June 2011 - August 2011
Aeropostale August 2008 - July 2010
Swarovski November 2005 - May 2007
Skills
Organizational..., Public Speaking, Social Media Blogging, Social Media, Microsoft Office, Leadership, French, English grammar, Press Releases, Customer Service, Facebook, Sales, Retail, Social Networking, Microsoft Word, Research, Marketing, Communication
Education
Montclair State University 2008 — 2012
English and Communications Studies, Organizational Communication, General
Percepta June 2013 - February 2014
Chico's FAS Inc. July 2012 - May 2013
CVS Pharmacy June 2011 - August 2011
Aeropostale August 2008 - July 2010
Swarovski November 2005 - May 2007
Skills
Organizational..., Public Speaking, Social Media Blogging, Social Media, Microsoft Office, Leadership, French, English grammar, Press Releases, Customer Service, Facebook, Sales, Retail, Social Networking, Microsoft Word, Research, Marketing, Communication
Education
Montclair State University 2008 — 2012
English and Communications Studies, Organizational Communication, General
Jessica Tippett's Percepta Experience April 2013 - June 2014
Job Account Manager at Kforce Inc
Industry Staffing and Recruiting
Experience
Heron Home & Outdoor January 2015 - September 2015
Zeno Office Solutions a Xerox Company June 2014 - January 2015
Percepta April 2013 - June 2014
Wuesthoff Health Systems 2008 - 2012
Health First & Wuesthoff Health System 2011 - 2011
Somerset Medical Center May 2006 - July 2007
Robert Wood Johnson University Hospital September 2004 - June 2006
Skills
Motivation, Administrative..., Oral & Written..., Executive..., Coordinating Skills, Management Skills, Microsoft Office, Team-oriented, Supervisory Skills, Comprehensive Planning, Relationship-building..., Multi Tasking, Fast Paced Environment, Close Attention to..., Coordinating Events, Macintosh Applications, Social Media..., Always Willing to Learn, Healthcare, Hospitals, Management, Customer Service
Education
University of Central Florida
Communication Sciences and Disorders, Public Health
New Brunswick Health Sciences and Technology High School 2000 — 2004
Diploma, Health, Science, and Technology
Heron Home & Outdoor January 2015 - September 2015
Zeno Office Solutions a Xerox Company June 2014 - January 2015
Percepta April 2013 - June 2014
Wuesthoff Health Systems 2008 - 2012
Health First & Wuesthoff Health System 2011 - 2011
Somerset Medical Center May 2006 - July 2007
Robert Wood Johnson University Hospital September 2004 - June 2006
Skills
Motivation, Administrative..., Oral & Written..., Executive..., Coordinating Skills, Management Skills, Microsoft Office, Team-oriented, Supervisory Skills, Comprehensive Planning, Relationship-building..., Multi Tasking, Fast Paced Environment, Close Attention to..., Coordinating Events, Macintosh Applications, Social Media..., Always Willing to Learn, Healthcare, Hospitals, Management, Customer Service
Education
University of Central Florida
Communication Sciences and Disorders, Public Health
New Brunswick Health Sciences and Technology High School 2000 — 2004
Diploma, Health, Science, and Technology
Anne Epperson Anne Epperson's Percepta Experience June 2013 - Present
Job Web Support
Industry Automotive
Experience
Percepta June 2013 - Present
GSI Commerce, An EBay Company November 2011 - June 2013
Gryphon Group Security Solutions LLC May 2011 - November 2011
Alameda County Veterans Employment Committee August 2009 - August 2011
Bay Area TechWorkers March 2010 - May 2010
Cisco Systems February 1995 - June 2009
Cisco Systems February 1995 - June 2000
Peripheral Land Inc June 1991 - November 1994
United States Postal Service June 1990 - June 1991
US Navy September 1982 - September 1989
Skills
Filemaker Pro, Project Portfolio..., MS Project, Process Improvement, Project Management, PowerPoint, Training Delivery, ISO, Toastmasters, DMAIC, Portfolio Management, Call Center, Program Management, Project Planning, Six Sigma, Operations Management, Team Building, Visio, Customer Service, Team Leadership, Quality Assurance, Access, Strategic Planning, Product Development, Microsoft Word, Management, Cross-functional Team..., Product Management
Education
Stanford University 2009 — 2009
SAPM, Project Management
University of Phoenix 2003 — 2008
Masters; MBA, Business Administration
University of Phoenix 2003 — 2007
Bachelors, Business Management
MVROP
The George Washington School of Business
Masters Certificate, Project Management
Percepta June 2013 - Present
GSI Commerce, An EBay Company November 2011 - June 2013
Gryphon Group Security Solutions LLC May 2011 - November 2011
Alameda County Veterans Employment Committee August 2009 - August 2011
Bay Area TechWorkers March 2010 - May 2010
Cisco Systems February 1995 - June 2009
Cisco Systems February 1995 - June 2000
Peripheral Land Inc June 1991 - November 1994
United States Postal Service June 1990 - June 1991
US Navy September 1982 - September 1989
Skills
Filemaker Pro, Project Portfolio..., MS Project, Process Improvement, Project Management, PowerPoint, Training Delivery, ISO, Toastmasters, DMAIC, Portfolio Management, Call Center, Program Management, Project Planning, Six Sigma, Operations Management, Team Building, Visio, Customer Service, Team Leadership, Quality Assurance, Access, Strategic Planning, Product Development, Microsoft Word, Management, Cross-functional Team..., Product Management
Education
Stanford University 2009 — 2009
SAPM, Project Management
University of Phoenix 2003 — 2008
Masters; MBA, Business Administration
University of Phoenix 2003 — 2007
Bachelors, Business Management
MVROP
The George Washington School of Business
Masters Certificate, Project Management
Toya Cage Toya Cage's Percepta Experience April 2014 - May 2015
Job Human Resource Intern
Industry Outsourcing/Offshoring
Experience
Oakland County, Michigan Government May 2015 - August 2015
Percepta April 2014 - May 2015
Percepta March 2011 - March 2014
AT&T January 2009 - March 2011
Budco March 2005 - November 2008
Skills
Call Centers, Customer Service, Troubleshooting, Technical Support, Training, Microsoft Excel, Coaching, Customer Experience, Microsoft Word, Contact Centers, Workforce Management, Data Entry, Sales, OneNote, 10 Key Touch, Recruiting, Interviewing Skills, Job Analysis, Screening Resumes, Screening, RFP, Employee Benefits
Education
Oakland University 1999 — 2008
None, Human Resources Development, 3.5
Cody Higschoool 1995 — 1999
Diploma, General Studies
Oakland County, Michigan Government May 2015 - August 2015
Percepta April 2014 - May 2015
Percepta March 2011 - March 2014
AT&T January 2009 - March 2011
Budco March 2005 - November 2008
Skills
Call Centers, Customer Service, Troubleshooting, Technical Support, Training, Microsoft Excel, Coaching, Customer Experience, Microsoft Word, Contact Centers, Workforce Management, Data Entry, Sales, OneNote, 10 Key Touch, Recruiting, Interviewing Skills, Job Analysis, Screening Resumes, Screening, RFP, Employee Benefits
Education
Oakland University 1999 — 2008
None, Human Resources Development, 3.5
Cody Higschoool 1995 — 1999
Diploma, General Studies
Jason Dang's Percepta Experience April 2005 - August 2006
Job Associate Marketing/Targeting Analyst at Valassis
Industry Marketing and Advertising
Experience
Valassis March 2011 - Present
Chhorvann Financial & Holdings, LLC. November 2006 - July 2010
Percepta April 2005 - August 2006
WIN-TEAM SII Investments March 2004 - February 2005
CalFirst National Bancorp August 2002 - January 2004
Skills
Marketing
Education
University of California, Irvine 2003 — 2005
BA, Economics
Valassis March 2011 - Present
Chhorvann Financial & Holdings, LLC. November 2006 - July 2010
Percepta April 2005 - August 2006
WIN-TEAM SII Investments March 2004 - February 2005
CalFirst National Bancorp August 2002 - January 2004
Skills
Marketing
Education
University of California, Irvine 2003 — 2005
BA, Economics
John Rabe John Rabe's Percepta Experience November 2007 - June 2010
Job Senior Contract Manager at ChannelVantage
Industry Automotive
Experience
ChannelVantage September 2012 - Present
ChannelVantage May 2010 - September 2012
Percepta November 2007 - June 2010
Percepta August 2007 - November 2007
Percepta February 2007 - August 2007
Skills
Automotive, Financial Analysis, Bluetooth, Navigation Systems, Mobile Communications, Customer Service, Process Improvement, Documentation, Customer Relations, Continuous Improvement, Coaching, Team Leadership, Excel, Microsoft Excel
Education
University of Michigan-Dearborn 2008 — 2011
M.B.A.
University of Michigan-Dearborn 2002 — 2006
B.B.A., Management
ChannelVantage September 2012 - Present
ChannelVantage May 2010 - September 2012
Percepta November 2007 - June 2010
Percepta August 2007 - November 2007
Percepta February 2007 - August 2007
Skills
Automotive, Financial Analysis, Bluetooth, Navigation Systems, Mobile Communications, Customer Service, Process Improvement, Documentation, Customer Relations, Continuous Improvement, Coaching, Team Leadership, Excel, Microsoft Excel
Education
University of Michigan-Dearborn 2008 — 2011
M.B.A.
University of Michigan-Dearborn 2002 — 2006
B.B.A., Management
Donna Hansen-Genord Donna Hansen-Genord's Percepta Experience 2013 - Present
Job Team Lead at Percepta
Industry Information Technology and Services
Experience
Percepta 2013 - Present
Percepta March 2009 - Present
Ford Motor Company 2004 - 2009
The Franklin Mint 1992 - 1994
Skills
Process Improvement, Program Management, Business Analysis, Project Management, Databases, Team Leadership, PMP, Troubleshooting, Disaster Recovery, Management, Vendor Management, Budgets, MS Project, Training, Visio, Software Documentation, Analysis, Call Centers
Education
Northwood University 1974 — 1977
Associates +, Business Management
Percepta 2013 - Present
Percepta March 2009 - Present
Ford Motor Company 2004 - 2009
The Franklin Mint 1992 - 1994
Skills
Process Improvement, Program Management, Business Analysis, Project Management, Databases, Team Leadership, PMP, Troubleshooting, Disaster Recovery, Management, Vendor Management, Budgets, MS Project, Training, Visio, Software Documentation, Analysis, Call Centers
Education
Northwood University 1974 — 1977
Associates +, Business Management
Chris Hazard Chris Hazard's Percepta Experience May 2001 - April 2003
Job Photographer at PhotoHazard
Industry Photography
Experience
PhotoHazard September 2008 - Present
American Soccer News 2008 - 2010
Rogers March 2007 - October 2009
Rogers November 2003 - March 2007
Webhelp April 2003 - November 2003
Percepta May 2001 - April 2003
United Nations Environment Programme July 2000 - April 2001
Ehvert Engineering January 1998 - April 2000
Education
Ryerson University 2009 — 2011
Photography
York University - Glendon College 1992 — 1996
PhotoHazard September 2008 - Present
American Soccer News 2008 - 2010
Rogers March 2007 - October 2009
Rogers November 2003 - March 2007
Webhelp April 2003 - November 2003
Percepta May 2001 - April 2003
United Nations Environment Programme July 2000 - April 2001
Ehvert Engineering January 1998 - April 2000
Education
Ryerson University 2009 — 2011
Photography
York University - Glendon College 1992 — 1996
Karla White Karla White's Percepta Experience 2001 - 2003
Job Technical Product Owner, TechOps at Time Warner Cable
Industry Consumer Services
Experience
Time Warner Cable July 2014 - Present
Auto Club of Southern California November 2003 - June 2007
Percepta 2001 - 2003
Skills
Workforce Management, Call Centers, Leadership, Database Administration, Troubleshooting, Telecommunications, Analysis, IP, Call Center, Vendor Management, Telephony, Broadband, Customer Experience, Avaya, Workforce Planning, Customer Service, Customer Satisfaction, System Deployment, Wireless, Microsoft Office, Technical Support, System Administration, Networking, Software Documentation, Business Analysis, Customer Retention, Contact Centers, Hiring, Cross-functional Team..., Process Improvement, HTML, Invoicing, TCP/IP, Outlook, Routers, Customer Support, Computer Hardware, Process Scheduler, Windows, Visio, VoIP, Team Leadership, Agile Methodologies, Avaya Technologies
Education
University of California, San Diego 1992 — 1995
English Literature & Theater Arts
Time Warner Cable July 2014 - Present
Auto Club of Southern California November 2003 - June 2007
Percepta 2001 - 2003
Skills
Workforce Management, Call Centers, Leadership, Database Administration, Troubleshooting, Telecommunications, Analysis, IP, Call Center, Vendor Management, Telephony, Broadband, Customer Experience, Avaya, Workforce Planning, Customer Service, Customer Satisfaction, System Deployment, Wireless, Microsoft Office, Technical Support, System Administration, Networking, Software Documentation, Business Analysis, Customer Retention, Contact Centers, Hiring, Cross-functional Team..., Process Improvement, HTML, Invoicing, TCP/IP, Outlook, Routers, Customer Support, Computer Hardware, Process Scheduler, Windows, Visio, VoIP, Team Leadership, Agile Methodologies, Avaya Technologies
Education
University of California, San Diego 1992 — 1995
English Literature & Theater Arts
Karen Freiberg Karen Freiberg's Percepta Experience April 2008 - June 2011
Job Customer Service & Documentation Specialist
Industry Information Technology and Services
Experience
American Mensa's Space Coast Area Chapter March 1995 - Present
Percepta April 2008 - June 2011
Ford Motor Company July 2007 - June 2011
United Space Alliance August 1999 - November 2002
United Space Alliance September 1996 - August 1999
Lockheed Martin March 1992 - September 1996
Lockheed Martin December 1987 - March 1992
Lockheed Space Operations 1988 - 1992
Lockheed Missiles and Space September 1985 - December 1987
Lockheed Missiles and Space January 1982 - 1984
Skills
Project Planning, CRM, Software Documentation, Management, Testing, Microsoft Office, Quality Assurance, Technical Writing, Customer Service, Engineering, Analysis, Team Leadership, Databases, Configuration Management, Microsoft Word, Aerospace, Microsoft Excel, Systems Engineering, PowerPoint, Proposal Writing, Root Cause Analysis, Call Centers, HTML, Customer Satisfaction, Troubleshooting, Visio, Public Speaking
Education
San Jose State University 1976 — 1978
BA, Liberal Studies
American Mensa's Space Coast Area Chapter March 1995 - Present
Percepta April 2008 - June 2011
Ford Motor Company July 2007 - June 2011
United Space Alliance August 1999 - November 2002
United Space Alliance September 1996 - August 1999
Lockheed Martin March 1992 - September 1996
Lockheed Martin December 1987 - March 1992
Lockheed Space Operations 1988 - 1992
Lockheed Missiles and Space September 1985 - December 1987
Lockheed Missiles and Space January 1982 - 1984
Skills
Project Planning, CRM, Software Documentation, Management, Testing, Microsoft Office, Quality Assurance, Technical Writing, Customer Service, Engineering, Analysis, Team Leadership, Databases, Configuration Management, Microsoft Word, Aerospace, Microsoft Excel, Systems Engineering, PowerPoint, Proposal Writing, Root Cause Analysis, Call Centers, HTML, Customer Satisfaction, Troubleshooting, Visio, Public Speaking
Education
San Jose State University 1976 — 1978
BA, Liberal Studies
Thu Tu's Percepta Experience June 2001 - June 2003
Job Senior Web Business Analyst at Transamerica Inc.
Industry Information Technology and Services
Experience
Transamerica Inc. September 2011 - Present
CGI Group Inc. June 1987 - June 2011
Percepta June 2001 - June 2003
Skills
Full SDLC, Requirements Analysis, Requirements Gathering, Requirements Management, System Implementations, System Deployment, Unit Testing, System Testing, Regression Testing, Usability Testing, System Integration..., User Acceptance Testing, Production Support, Business Process...
Education
University of South Florida 1983 — 1987
Bachelor of Arts (B.A.), Computer Science
Transamerica Inc. September 2011 - Present
CGI Group Inc. June 1987 - June 2011
Percepta June 2001 - June 2003
Skills
Full SDLC, Requirements Analysis, Requirements Gathering, Requirements Management, System Implementations, System Deployment, Unit Testing, System Testing, Regression Testing, Usability Testing, System Integration..., User Acceptance Testing, Production Support, Business Process...
Education
University of South Florida 1983 — 1987
Bachelor of Arts (B.A.), Computer Science
Erika Fischer's Percepta Experience 1998 - 2007
Job Global Command Center Leader OnStar
Industry Automotive
Experience
OnStar March 2007 - Present
GM 2014 - 2014
GM 2014 - 2014
Percepta 1998 - 2007
Verizon 1995 - 1998
Skills
CRM, Strategy, Performance Management, Management Consulting, Call Centers, Management, Global Delivery, Training Delivery, Quality Management, Continuous Improvement, Continuity of Operations, Disaster Recovery, Process Improvement, Start-ups, Strategic Planning, Employee Training, Coaching, Customer Satisfaction
Education
University of Michigan-Dearborn 2011 — 2014
Masters of Science, Finance, General
University of Michigan-Dearborn 1997 — 2002
Bachelor of Business Administration (B.B.A.), Dual Major: Finance and Business Management
OnStar March 2007 - Present
GM 2014 - 2014
GM 2014 - 2014
Percepta 1998 - 2007
Verizon 1995 - 1998
Skills
CRM, Strategy, Performance Management, Management Consulting, Call Centers, Management, Global Delivery, Training Delivery, Quality Management, Continuous Improvement, Continuity of Operations, Disaster Recovery, Process Improvement, Start-ups, Strategic Planning, Employee Training, Coaching, Customer Satisfaction
Education
University of Michigan-Dearborn 2011 — 2014
Masters of Science, Finance, General
University of Michigan-Dearborn 1997 — 2002
Bachelor of Business Administration (B.B.A.), Dual Major: Finance and Business Management
Heather Stinson's Percepta Experience June 2001 - Present
Job Manager, Administrative Services
Industry Automotive
Experience
Percepta June 2001 - Present
Percepta ~ Creating customer loyalty for 15 years! June 2001 - Present
Detroit Bulldog Rescue January 2001 - Present
VanLoozen Communications March 1998 - June 2001
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Customer Experience, Performance Management, Outlook, Employee Relations, Operations Management, Visio, Workforce Management, Change Management, Microsoft Excel, Microsoft Office, Employee Engagement, PowerPoint, Customer Retention, Vendor Management, CRM, BPO, Recruiting, Management, Call Centers
Education
Macomb Community College 1991 — 1996
Macomb Community College
Percepta June 2001 - Present
Percepta ~ Creating customer loyalty for 15 years! June 2001 - Present
Detroit Bulldog Rescue January 2001 - Present
VanLoozen Communications March 1998 - June 2001
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Customer Experience, Performance Management, Outlook, Employee Relations, Operations Management, Visio, Workforce Management, Change Management, Microsoft Excel, Microsoft Office, Employee Engagement, PowerPoint, Customer Retention, Vendor Management, CRM, BPO, Recruiting, Management, Call Centers
Education
Macomb Community College 1991 — 1996
Macomb Community College
Laura (Christie) Kelsay's Percepta Experience 2001 - 2003
Job Senior Business Admin. Asst at Newmont Mining Corporation
Industry Human Resources
Experience
Newmont Mining Corporation April 2008 - Present
TeleTech May 2001 - December 2007
Percepta 2001 - 2003
Datamonix, Inc. July 1998 - February 2001
Deutsche Financial Services 1990 - 1993
Skills
Microsoft Excel, Visio, Microsoft Office, Management, Project Management, Strategic Planning, PowerPoint, Software Documentation, Call Centers, Team Leadership, Customer Service, Contract Negotiation, Process Scheduler, Program Management, Change Management, SharePoint, Leadership, Process Improvement, Employee Relations
Education
University of Colorado Denver 2003 — 2009
Bachelor's degree - Human Resources
Newmont Mining Corporation April 2008 - Present
TeleTech May 2001 - December 2007
Percepta 2001 - 2003
Datamonix, Inc. July 1998 - February 2001
Deutsche Financial Services 1990 - 1993
Skills
Microsoft Excel, Visio, Microsoft Office, Management, Project Management, Strategic Planning, PowerPoint, Software Documentation, Call Centers, Team Leadership, Customer Service, Contract Negotiation, Process Scheduler, Program Management, Change Management, SharePoint, Leadership, Process Improvement, Employee Relations
Education
University of Colorado Denver 2003 — 2009
Bachelor's degree - Human Resources
Michele Peterson's Percepta Experience November 2003 - February 2004
Job Digital Marketing, Operations Strategy and Business Development Expertise
Industry Marketing and Advertising
Experience
Urban Science January 2013 - January 2015
Urban Science June 2011 - December 2012
Urban Science July 2009 - May 2011
The Designory Inc July 2007 - June 2009
Ford Motor Company February 2005 - June 2007
Global Marketing July 2004 - February 2005
Percepta November 2003 - February 2004
Lincoln Mercury July 2000 - November 2003
Sirco and Associates January 2000 - June 2000
Y2K Office July 1998 - January 2000
Skills
Project Portfolio..., Sales Operations, Digital Strategy, Digital Marketing, Customer Relations, Contract Negotiation, Program Management, Product Launch, Event Planning, Online Marketing, Budgeting, Forecasting, Product Development, B2B, Automotive, Customer Experience, Account Management, Web Analytics, Strategic Planning, Team Leadership, Problem Solving, Coaching, Process Improvement, P&L Management, Email Marketing, Interactive Marketing, Social Media, Cross-functional Team..., CRM, Leadership, Management, Direct Marketing, Strategy, Marketing Strategy, Analytics, Competitive Analysis, Marketing, Customer Retention, Business Development, Consulting, Sales, New Business Development, Business Planning, Customer Satisfaction
Education
Cass Tech
Cass Tech
Cass Tech
University of Minnesota
B.S, Psychology
University of Phoenix
Master of Business Administration (M.B.A.)
Urban Science January 2013 - January 2015
Urban Science June 2011 - December 2012
Urban Science July 2009 - May 2011
The Designory Inc July 2007 - June 2009
Ford Motor Company February 2005 - June 2007
Global Marketing July 2004 - February 2005
Percepta November 2003 - February 2004
Lincoln Mercury July 2000 - November 2003
Sirco and Associates January 2000 - June 2000
Y2K Office July 1998 - January 2000
Skills
Project Portfolio..., Sales Operations, Digital Strategy, Digital Marketing, Customer Relations, Contract Negotiation, Program Management, Product Launch, Event Planning, Online Marketing, Budgeting, Forecasting, Product Development, B2B, Automotive, Customer Experience, Account Management, Web Analytics, Strategic Planning, Team Leadership, Problem Solving, Coaching, Process Improvement, P&L Management, Email Marketing, Interactive Marketing, Social Media, Cross-functional Team..., CRM, Leadership, Management, Direct Marketing, Strategy, Marketing Strategy, Analytics, Competitive Analysis, Marketing, Customer Retention, Business Development, Consulting, Sales, New Business Development, Business Planning, Customer Satisfaction
Education
Cass Tech
Cass Tech
Cass Tech
University of Minnesota
B.S, Psychology
University of Phoenix
Master of Business Administration (M.B.A.)
Frank Schnabel's Percepta Experience March 2000 - March 2005
Job Developer at Kubra Data Transfer
Industry Information Technology and Services
Experience
Kubra Data Transfer February 2008 - Present
VMC February 2006 - December 2007
Percepta March 2000 - March 2005
Skills
SQL, Microsoft SQL Server, XML, VB.NET, C#
Education
University of Saskatchewan 1983 — 1988
BE, Engineering Physics
Kubra Data Transfer February 2008 - Present
VMC February 2006 - December 2007
Percepta March 2000 - March 2005
Skills
SQL, Microsoft SQL Server, XML, VB.NET, C#
Education
University of Saskatchewan 1983 — 1988
BE, Engineering Physics
Michael Treible's Percepta Experience 2005 - 2007
Job Director of Catering at Ramsey Golf & Country Club
Industry Hospitality
Experience
Ramsey Golf & Country Club August 2006 - Present
Percepta 2005 - 2007
Jaguar headquarters 2005 - 2007
wayne manor October 1998 - July 2006
Skills
Hospitality, Event Management, Customer Service, Hospitality Management, Customer Satisfaction, Food, Event Planning, Food & Beverage, Hotels
Education
Montclair State University 1998 — 2003
Ramsey Golf & Country Club August 2006 - Present
Percepta 2005 - 2007
Jaguar headquarters 2005 - 2007
wayne manor October 1998 - July 2006
Skills
Hospitality, Event Management, Customer Service, Hospitality Management, Customer Satisfaction, Food, Event Planning, Food & Beverage, Hotels
Education
Montclair State University 1998 — 2003
Karen Whitmarsh's Percepta Experience August 2012 - January 2013
Job Living Creatively
Industry Arts and Crafts
Experience
TeleTech March 2014 - August 2015
eBay Enterprise August 2013 - February 2014
Percepta August 2012 - January 2013
iVox Solutions March 2011 - May 2012
Liberty Medical Supply December 2008 - February 2010
Hale Indian River Groves October 2007 - January 2008
Bank of America October 2005 - January 2007
Skills
Customer Service, Outlook, Strategic Planning, PowerPoint, Sales, Microsoft Excel, Financial Analysis
Education
Worcester State College 1994 — 1998
B.S. Degree, Sociology
University of Phoenix
Master of Business Administration (M.B.A.)
TeleTech March 2014 - August 2015
eBay Enterprise August 2013 - February 2014
Percepta August 2012 - January 2013
iVox Solutions March 2011 - May 2012
Liberty Medical Supply December 2008 - February 2010
Hale Indian River Groves October 2007 - January 2008
Bank of America October 2005 - January 2007
Skills
Customer Service, Outlook, Strategic Planning, PowerPoint, Sales, Microsoft Excel, Financial Analysis
Education
Worcester State College 1994 — 1998
B.S. Degree, Sociology
University of Phoenix
Master of Business Administration (M.B.A.)
Denise Beardslee's Percepta Experience 2002 - 2008
Job Contact Center Executive
Industry Financial Services
Experience
Percepta 2002 - 2008
Bank of America 1995 - 2002
Ericsson 1992 - 1995
Eastern Airlines 1976 - 1991
Skills
Call Center, Workforce Management, Sales, Contact Centers, Customer Satisfaction, CRM, Banking, Training, Leadership, Call Centers, Customer Experience, Human Resources, Team Building, Quality Assurance, Team Leadership, Finance, Relationship Management, Financial Services, Process Improvement, Outsourcing, Customer Service, Operations Management, Performance Management, Customer Retention, Vendor Management, Business Process..., Change Management
Education
University of Utah 1980 — 1981
Business
Queens University of Charlotte
Percepta 2002 - 2008
Bank of America 1995 - 2002
Ericsson 1992 - 1995
Eastern Airlines 1976 - 1991
Skills
Call Center, Workforce Management, Sales, Contact Centers, Customer Satisfaction, CRM, Banking, Training, Leadership, Call Centers, Customer Experience, Human Resources, Team Building, Quality Assurance, Team Leadership, Finance, Relationship Management, Financial Services, Process Improvement, Outsourcing, Customer Service, Operations Management, Performance Management, Customer Retention, Vendor Management, Business Process..., Change Management
Education
University of Utah 1980 — 1981
Business
Queens University of Charlotte
Anna (Stergiopoulos) Fowler's Percepta Experience May 2002 - Present
Job Operations Manager at Percepta
Industry Telecommunications
Experience
Percepta May 2002 - Present
Resource Consulting Group August 1999 - May 2002
Skills
Customer Experience, BPO, Workforce Management, Call Center, Call Center Development, Call Centers, Customer Satisfaction, Process Improvement, Contact Centers, Management, Training, Team Leadership, CRM, Leadership, Customer Service, Coaching, Team Building, Program Management, Performance Management
Education
University of Michigan-Flint 1988 — 1992
Bachelors, English, History
Percepta May 2002 - Present
Resource Consulting Group August 1999 - May 2002
Skills
Customer Experience, BPO, Workforce Management, Call Center, Call Center Development, Call Centers, Customer Satisfaction, Process Improvement, Contact Centers, Management, Training, Team Leadership, CRM, Leadership, Customer Service, Coaching, Team Building, Program Management, Performance Management
Education
University of Michigan-Flint 1988 — 1992
Bachelors, English, History
Bob Lenard's Percepta Experience January 2013 - Present
Job Chief Financial Officer at Percepta
Industry Automotive
Experience
Percepta January 2013 - Present
Ford Motor Company August 1993 - December 2012
Skills
Financial Reporting, Forecasting, Corporate Finance, Automotive, Financial Analysis, Process Improvement, Finance, Accounting, Analysis, Budgets, Business Planning, Business Process..., Cross-functional Team..., Variance Analysis, Six Sigma
Education
Penn State University 2001 — 2003
MBA, Finance
West Virginia University 1984 — 1988
BSBA, Accounting/Finance
Percepta January 2013 - Present
Ford Motor Company August 1993 - December 2012
Skills
Financial Reporting, Forecasting, Corporate Finance, Automotive, Financial Analysis, Process Improvement, Finance, Accounting, Analysis, Budgets, Business Planning, Business Process..., Cross-functional Team..., Variance Analysis, Six Sigma
Education
Penn State University 2001 — 2003
MBA, Finance
West Virginia University 1984 — 1988
BSBA, Accounting/Finance
Ron Martin, M.A HRD, ML's Percepta Experience May 2013 - August 2014
Job Manager, Disability Program Manager Course at Defense Equal Opportunity Management Institute
Industry Education Management
Experience
Defense Equal Opportunity Management Institute August 2014 - Present
Percepta May 2013 - August 2014
Defense Equal Opportunity Management Institute May 2007 - March 2013
Stafford Hospitality April 2006 - April 2007
American Red Cross September 2004 - March 2007
U.S. Navy Submarine Force October 1978 - June 2004
Skills
Public Speaking, Curriculum Design, Curriculum Development, Teaching, Grant Writing, Program Development, Leadership Development, Higher Education, Non-profits, Public Relations, Research, Event Management, Strategic Planning, Event Planning, Adult Education, Community Outreach, Customer Service, Fundraising, Leadership, Marketing, Nonprofits, Organizational..., Policy, Staff Development, Training
Education
Nova Southeastern University 2013 — 2017
Doctoral Student, Conflict Analysis and Resolution
Webster University 2011 — 2012
Master of Arts (MA), Management and Leadership, 4.0
Webster University 2009 — 2011
Master of Arts (MA), Human Resources Development, 4.0
Southern Illinois University, Carbondale 2000 — 2003
Bachelor's degree, Workforce Education & Development, 3.52
Defense Equal Opportunity Management Institute August 2014 - Present
Percepta May 2013 - August 2014
Defense Equal Opportunity Management Institute May 2007 - March 2013
Stafford Hospitality April 2006 - April 2007
American Red Cross September 2004 - March 2007
U.S. Navy Submarine Force October 1978 - June 2004
Skills
Public Speaking, Curriculum Design, Curriculum Development, Teaching, Grant Writing, Program Development, Leadership Development, Higher Education, Non-profits, Public Relations, Research, Event Management, Strategic Planning, Event Planning, Adult Education, Community Outreach, Customer Service, Fundraising, Leadership, Marketing, Nonprofits, Organizational..., Policy, Staff Development, Training
Education
Nova Southeastern University 2013 — 2017
Doctoral Student, Conflict Analysis and Resolution
Webster University 2011 — 2012
Master of Arts (MA), Management and Leadership, 4.0
Webster University 2009 — 2011
Master of Arts (MA), Human Resources Development, 4.0
Southern Illinois University, Carbondale 2000 — 2003
Bachelor's degree, Workforce Education & Development, 3.52
John Sabol's Percepta Experience August 2004 - Present
Job Senior Client Relationship Manager, Percepta
Industry Automotive
Nancy Bortz's Percepta Experience May 2007 - March 2009
Job at Chez EauxdeVie
Industry Automotive
Experience
Chez Eaux-de-Vie 2004 - Present
Percepta May 2007 - March 2009
Ford Motor Company 1999 - 2004
Kroger 1981 - 2004
Education
University of Michigan-Dearborn 1996 — 1999
MPA, Public Administration
University of Michigan-Dearborn 1992 — 1995
BA, Political Science
Oakland Community College 1984 — 1991
Fine Arts
walled lake western 1969 — 1972
Chez Eaux-de-Vie 2004 - Present
Percepta May 2007 - March 2009
Ford Motor Company 1999 - 2004
Kroger 1981 - 2004
Education
University of Michigan-Dearborn 1996 — 1999
MPA, Public Administration
University of Michigan-Dearborn 1992 — 1995
BA, Political Science
Oakland Community College 1984 — 1991
Fine Arts
walled lake western 1969 — 1972
Valerie Worden's Percepta Experience 2005 - February 2010
Job Project Manager at eBay Enterprise
Industry Consumer Services
Experience
eBay Enterprise October 2014 - Present
Percepta LLC November 2010 - October 2014
Percepta LLC February 2010 - December 2010
Percepta 2005 - February 2010
Percepta 2003 - 2004
Percepta 2001 - 2003
Kelly Temporary Services May 1992 - August 2001
Skills
Windows 7, MS Project, Microsoft Office 2007
Education
University of Central Florida
Bachelor of Science, General Studies
eBay Enterprise October 2014 - Present
Percepta LLC November 2010 - October 2014
Percepta LLC February 2010 - December 2010
Percepta 2005 - February 2010
Percepta 2003 - 2004
Percepta 2001 - 2003
Kelly Temporary Services May 1992 - August 2001
Skills
Windows 7, MS Project, Microsoft Office 2007
Education
University of Central Florida
Bachelor of Science, General Studies
Irene Saites's Percepta Experience May 2013 - Present
Job Director, Global Communications & Project Services at Percepta
Industry Telecommunications
Experience
Percepta May 2013 - Present
Percepta January 2012 - May 2013
Percepta July 2007 - January 2012
Skills
Workforce Management, Customer Experience, Customer Satisfaction, Process Improvement, Call Center, Performance Management, Outsourcing, Operations Management, BPO, Service Delivery, Call Centers, Customer Retention, Quality Assurance, Contact Centers, Software Documentation, Vendor Management, CRM, Business Process...
Education
Michigan State University 1989 — 1993
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Percepta May 2013 - Present
Percepta January 2012 - May 2013
Percepta July 2007 - January 2012
Skills
Workforce Management, Customer Experience, Customer Satisfaction, Process Improvement, Call Center, Performance Management, Outsourcing, Operations Management, BPO, Service Delivery, Call Centers, Customer Retention, Quality Assurance, Contact Centers, Software Documentation, Vendor Management, CRM, Business Process...
Education
Michigan State University 1989 — 1993
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Danielle Wynns's Percepta Experience Project Manager, PMO CorporatePerceptaJanuary 2000 - Present
Job Project Manager, Percepta Corporate PMO
Industry Management Consulting
Experience
Percepta Project Manager, PMO CorporatePerceptaJanuary 2000 - Present
Skills
Call Center, Process Improvement, BPO, Workforce Management, Contact Centers, Service Delivery, Outsourcing, Vendor Management, Project Management, CRM, Customer Experience, Operations Management, Business Process..., Recruiting, Call Centers, Leadership, Requirements Gathering, PMO, Management, MS Project, Quality Assurance
Education
Northwood University 1986 — 1990
Bachelor Marketing Management, Marketing Managment, Fashion Merchandising
Percepta Project Manager, PMO CorporatePerceptaJanuary 2000 - Present
Skills
Call Center, Process Improvement, BPO, Workforce Management, Contact Centers, Service Delivery, Outsourcing, Vendor Management, Project Management, CRM, Customer Experience, Operations Management, Business Process..., Recruiting, Call Centers, Leadership, Requirements Gathering, PMO, Management, MS Project, Quality Assurance
Education
Northwood University 1986 — 1990
Bachelor Marketing Management, Marketing Managment, Fashion Merchandising
Daryl Powell's Percepta Experience Service Zone Mgr.Ford Motor Company1975 - 2007
Job Zone Service Mgr at Percepta
Industry Automotive
Experience
Percepta Service Zone Mgr.Ford Motor Company1975 - 2007
Skills
Call Centers
Education
Northwest Missouri State University
BS, Business-Personnel Management
Percepta Service Zone Mgr.Ford Motor Company1975 - 2007
Skills
Call Centers
Education
Northwest Missouri State University
BS, Business-Personnel Management
Christine Adair's Percepta Experience June 2000 - December 2004
Job Team Leader at Blue Cross Blue Shield of Michigan
Industry Hospital & Health Care
Experience
Blue Cross Blue Shield of Michigan February 2011 - Present
Carlson Marketing Group August 2005 - March 2009
Percepta June 2000 - December 2004
Third Circuit Court - Wayne County April 1999 - April 2000
Skills
Training, Customer Satisfaction, Employee Training, Leadership, Customer Service, Strategic Planning, Recruiting, Call Centers, Team Building, Lead Generation, Marketing, Quality Assurance, E-commerce, Coaching, Analysis
Education
University of Michigan-Dearborn 1999 — 2003
Bachelor, Behavorial Sciences
Blue Cross Blue Shield of Michigan February 2011 - Present
Carlson Marketing Group August 2005 - March 2009
Percepta June 2000 - December 2004
Third Circuit Court - Wayne County April 1999 - April 2000
Skills
Training, Customer Satisfaction, Employee Training, Leadership, Customer Service, Strategic Planning, Recruiting, Call Centers, Team Building, Lead Generation, Marketing, Quality Assurance, E-commerce, Coaching, Analysis
Education
University of Michigan-Dearborn 1999 — 2003
Bachelor, Behavorial Sciences
Kelly Rieger's Percepta Experience July 2005 - October 2005
Job Director
Industry Health, Wellness and Fitness
Experience
American Profol July 2009 - Present
LRM Industries, LLC March 2006 - June 2009
Percepta July 2005 - October 2005
Rockwell Collins September 2002 - July 2004
Rockwell Collins December 1997 - September 1999
Education
Montana State University-Northern 1989 — 1995
BS, business and automotive
Montana State University-Northern
Bachelor of Science, Business Technology
American Profol July 2009 - Present
LRM Industries, LLC March 2006 - June 2009
Percepta July 2005 - October 2005
Rockwell Collins September 2002 - July 2004
Rockwell Collins December 1997 - September 1999
Education
Montana State University-Northern 1989 — 1995
BS, business and automotive
Montana State University-Northern
Bachelor of Science, Business Technology
Cassidy Mulligan's Percepta Experience June 2010 - October 2013
Job Zone Manager, Ford Motor Company
Industry Automotive
Experience
Ford Motor Company October 2013 - Present
Percepta June 2010 - October 2013
Skills
Customer Experience, Customer Satisfaction, Customer Service, Operations Management, Process Improvement, Workforce Management, Customer Retention, Call Centers, Performance Management, Vendor Management, Team Management, Forecasting, CRM, BPO, Training, Account Management, Automotive, Vehicles, Team Building, Sales Management
Education
University of Central Florida 2007 — 2009
Bachelors Degree, Interpersonal and Organizational Communications
Brevard Community College
Associate's Degree
Ford Motor Company October 2013 - Present
Percepta June 2010 - October 2013
Skills
Customer Experience, Customer Satisfaction, Customer Service, Operations Management, Process Improvement, Workforce Management, Customer Retention, Call Centers, Performance Management, Vendor Management, Team Management, Forecasting, CRM, BPO, Training, Account Management, Automotive, Vehicles, Team Building, Sales Management
Education
University of Central Florida 2007 — 2009
Bachelors Degree, Interpersonal and Organizational Communications
Brevard Community College
Associate's Degree
Luce N'Dry's Percepta Experience May 2012 - Present
Job Executive Liaison
Industry Automotive
Experience
Percepta May 2012 - Present
Troy Marriott August 2005 - June 2010
Skills
Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention
Education
Walsh College of Accountancy and Business Administration 2010 — 2012
Bachelor of Business Administration (B.B.A.), Finance
Oakland Community College 2008 — 2010
Associate's degree, Business Administration and Management, General
Percepta May 2012 - Present
Troy Marriott August 2005 - June 2010
Skills
Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention
Education
Walsh College of Accountancy and Business Administration 2010 — 2012
Bachelor of Business Administration (B.B.A.), Finance
Oakland Community College 2008 — 2010
Associate's degree, Business Administration and Management, General
Denise Wiley's Percepta Experience January 2001 - January 2002
Job Volunteer / stay at home mom
Industry Financial Services
Experience
Alliance Title of Brevard January 2002 - January 2004
Nations Title Agency of Florida, Inc January 2002 - January 2002
Percepta January 2001 - January 2002
Old Kent Mortgage Co January 1999 - January 2001
MCA Mortgage Corporation January 1996 - January 1999
Ford Consumer Finance January 1993 - January 1996
Custom Mortgage January 1993 - January 1993
Transamerica Financial January 1989 - January 1993
Continental Land Title January 1988 - January 1989
Skills
Public Speaking, Nonprofits, Customer Service, Microsoft Office, Fundraising, Event Planning, Community Outreach, Social Media, Microsoft Excel, Research, Sales, Social Networking, Public Relations, Marketing, Contract Negotiation, Loans, Management, Social Media Marketing, Leadership, Team Building, Advertising, Non-profits, Training, Event Management, Strategic Planning, Project Planning, Project Management
Education
Miami University 1984 — 1988
Bachelor’s Degree, Philosophy
Alliance Title of Brevard January 2002 - January 2004
Nations Title Agency of Florida, Inc January 2002 - January 2002
Percepta January 2001 - January 2002
Old Kent Mortgage Co January 1999 - January 2001
MCA Mortgage Corporation January 1996 - January 1999
Ford Consumer Finance January 1993 - January 1996
Custom Mortgage January 1993 - January 1993
Transamerica Financial January 1989 - January 1993
Continental Land Title January 1988 - January 1989
Skills
Public Speaking, Nonprofits, Customer Service, Microsoft Office, Fundraising, Event Planning, Community Outreach, Social Media, Microsoft Excel, Research, Sales, Social Networking, Public Relations, Marketing, Contract Negotiation, Loans, Management, Social Media Marketing, Leadership, Team Building, Advertising, Non-profits, Training, Event Management, Strategic Planning, Project Planning, Project Management
Education
Miami University 1984 — 1988
Bachelor’s Degree, Philosophy
Tripp Walton's Percepta Experience April 2007 - February 2010
Job Workforce Manager at Christian Care Ministry
Industry Consumer Services
Experience
Christian Care Ministry April 2015 - Present
Christian Care Ministry June 2014 - April 2015
Health First Health Plans October 2012 - May 2014
Health First Health Plans February 2010 - October 2012
Percepta April 2007 - February 2010
TeleTech 2003 - 2006
Skills
Workforce Management, Customer Experience, Customer Satisfaction, Business Analysis, Business Strategy, Reports, Report Writing, Microsoft Excel, Forecasting, Verint WFM, NICE IEX Workforce..., Cisco CUIC, Analysis, Leadership, Process Improvement, Management, Integration, Access, Call Centers, Avaya, Data Analysis, Contact Centers, Customer Service, Business Process...
Education
Warner University (Lake Wales, FL) 1995 — 1997
Bachelor of Science, Organizational Management
University of Florida 1989 — 1991
Associate of Arts (A.A.), General Studies
Christian Care Ministry April 2015 - Present
Christian Care Ministry June 2014 - April 2015
Health First Health Plans October 2012 - May 2014
Health First Health Plans February 2010 - October 2012
Percepta April 2007 - February 2010
TeleTech 2003 - 2006
Skills
Workforce Management, Customer Experience, Customer Satisfaction, Business Analysis, Business Strategy, Reports, Report Writing, Microsoft Excel, Forecasting, Verint WFM, NICE IEX Workforce..., Cisco CUIC, Analysis, Leadership, Process Improvement, Management, Integration, Access, Call Centers, Avaya, Data Analysis, Contact Centers, Customer Service, Business Process...
Education
Warner University (Lake Wales, FL) 1995 — 1997
Bachelor of Science, Organizational Management
University of Florida 1989 — 1991
Associate of Arts (A.A.), General Studies
Eric Moye's Percepta Experience May 2004 - Present
Job Business Operations Manager, Percepta LLC
Industry Outsourcing/Offshoring
Experience
Percepta May 2004 - Present
AIG 2000 - March 2004
Education
Seminole State College of Florida
Percepta May 2004 - Present
AIG 2000 - March 2004
Education
Seminole State College of Florida
Michael Gilkey's Percepta Experience March 2012 - January 2013
Job ADP Dealer Services
Industry Information Technology and Services
Experience
CDK Digital Marketing August 2014 - Present
Hewlett-Packard January 2013 - July 2014
Percepta March 2012 - January 2013
Tech Team Global June 2010 - February 2012
Skills
A Certified, Active Directory, Computer Hardware, Help Desk Support, Customer Service, Lotus Notes, Microsoft Excel, Microsoft Office, PowerPoint, XP, Training, Troubleshooting, Technical Support, Remote Desktop, Windows Server, Access, Cisco Technologies, Vehicles, SharePoint, Call Centers, Windows 7, Software Documentation, Software Installation, Microsoft Word, Windows XP, Computer Repair, Windows
Education
Oakland Community College 2012 — 2016
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Focus-Hope Information Technologies Center 2008 — 2010
CCNA, CompTIA A+, and Microsoft Windows Vista
CDK Digital Marketing August 2014 - Present
Hewlett-Packard January 2013 - July 2014
Percepta March 2012 - January 2013
Tech Team Global June 2010 - February 2012
Skills
A Certified, Active Directory, Computer Hardware, Help Desk Support, Customer Service, Lotus Notes, Microsoft Excel, Microsoft Office, PowerPoint, XP, Training, Troubleshooting, Technical Support, Remote Desktop, Windows Server, Access, Cisco Technologies, Vehicles, SharePoint, Call Centers, Windows 7, Software Documentation, Software Installation, Microsoft Word, Windows XP, Computer Repair, Windows
Education
Oakland Community College 2012 — 2016
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Focus-Hope Information Technologies Center 2008 — 2010
CCNA, CompTIA A+, and Microsoft Windows Vista
Debi Graham's Percepta Experience September 2002 - June 2003
Job Telecommunications Professional
Industry Telecommunications
Experience
Ministry of Community Safety and Correctional Services February 2013 - Present
Voysus Group Inc February 2011 - January 2012
Vitality Today July 2009 - 2010
Vitality Today January 2009 - 2010
Vitality Today July 2007 - 2010
SITEL Corporation January 2007 - January 2009
SITEL Corporation Toronto November 2005 - January 2009
2006 SITEL Corporation Toronto November 2004 - January 2009
SITEL Corporation November 2005 - December 2006
Percepta September 2002 - June 2003
Skills
Customer Service, Leadership, Training, Troubleshooting, Coaching, Call Center Development, Customer Support, Technical Support, Time Management, Call Centers, Teamwork, Telephone Skills, Invoicing, Accounting
Education
High School Applewood Heights SS
Ryerson University
Ministry of Community Safety and Correctional Services February 2013 - Present
Voysus Group Inc February 2011 - January 2012
Vitality Today July 2009 - 2010
Vitality Today January 2009 - 2010
Vitality Today July 2007 - 2010
SITEL Corporation January 2007 - January 2009
SITEL Corporation Toronto November 2005 - January 2009
2006 SITEL Corporation Toronto November 2004 - January 2009
SITEL Corporation November 2005 - December 2006
Percepta September 2002 - June 2003
Skills
Customer Service, Leadership, Training, Troubleshooting, Coaching, Call Center Development, Customer Support, Technical Support, Time Management, Call Centers, Teamwork, Telephone Skills, Invoicing, Accounting
Education
High School Applewood Heights SS
Ryerson University
Debi Graham's Percepta Experience June 2001 - September 2002
Job Telecommunications Professional
Industry Telecommunications
Experience
SITEL Corporation January 2007 - January 2009
SITEL Corporation November 2005 - December 2006
Dr Chris MacLean October 2003 - April 2004
Percepta June 2001 - September 2002
Axxent Canada June 2000 - April 2001
Education
Ryerson University
SITEL Corporation January 2007 - January 2009
SITEL Corporation November 2005 - December 2006
Dr Chris MacLean October 2003 - April 2004
Percepta June 2001 - September 2002
Axxent Canada June 2000 - April 2001
Education
Ryerson University
Laura Stawicki's Percepta Experience April 2002 - May 2014
Job Human Resources Manager at Valassis
Industry Human Resources
Experience
Valassis May 2015 - Present
Minacs May 2014 - May 2015
Percepta April 2002 - May 2014
AVL April 2000 - April 2002
Skills
Employee Benefits, Benefits Administration, Applicant Tracking..., Employee Engagement, Employee Relations, HR Policies, Human Resources, Leadership, Management, Onboarding, Performance Management, Policy, Recruiting, SPHR, Training, Workforce Planning, Process Improvement, Team Building
Education
University of Michigan-Dearborn
not complete, Human Resources
Valassis May 2015 - Present
Minacs May 2014 - May 2015
Percepta April 2002 - May 2014
AVL April 2000 - April 2002
Skills
Employee Benefits, Benefits Administration, Applicant Tracking..., Employee Engagement, Employee Relations, HR Policies, Human Resources, Leadership, Management, Onboarding, Performance Management, Policy, Recruiting, SPHR, Training, Workforce Planning, Process Improvement, Team Building
Education
University of Michigan-Dearborn
not complete, Human Resources
Denika Cluett's Percepta Experience June 2000 - September 2001
Job Director of International Marketing and Sales at Nash Academy
Industry Education Management
Experience
Nash Academy Of Animal Arts August 2013 - Present
CIBC May 2010 - October 2012
Assurant Solutions September 2008 - January 2010
Collectcorp September 2005 - May 2008
Orderline February 2004 - July 2005
Marketrend Interactive February 2002 - March 2003
Percepta June 2000 - September 2001
Skills
Business Analysis, Process Improvement, Call Center, Vendor Management, Project Management, Manage Client..., Program Management, Operations Management, Coaching, Training and development, Service Excellence, Maximizing performance, Insurance, Financial Services, Call Centers, Policy, Leadership, Management, Analysis, Business Development, Training, Outsourcing, Performance Improvement, CRM, Service Quality, Account Management, Team Building
Education
Memorial University of Newfoundland 1986 — 1988
General Studies
Cabot College of the North Atlantic
Business Management Marketing
Nash Academy of Animal Arts - Lexington, Kentucky 2013 — 2013
Nash Academy Diploma in Dog Grooming, Cat Grooming, and Practical Skills Instructor, 3.93
Nash Academy Of Animal Arts August 2013 - Present
CIBC May 2010 - October 2012
Assurant Solutions September 2008 - January 2010
Collectcorp September 2005 - May 2008
Orderline February 2004 - July 2005
Marketrend Interactive February 2002 - March 2003
Percepta June 2000 - September 2001
Skills
Business Analysis, Process Improvement, Call Center, Vendor Management, Project Management, Manage Client..., Program Management, Operations Management, Coaching, Training and development, Service Excellence, Maximizing performance, Insurance, Financial Services, Call Centers, Policy, Leadership, Management, Analysis, Business Development, Training, Outsourcing, Performance Improvement, CRM, Service Quality, Account Management, Team Building
Education
Memorial University of Newfoundland 1986 — 1988
General Studies
Cabot College of the North Atlantic
Business Management Marketing
Nash Academy of Animal Arts - Lexington, Kentucky 2013 — 2013
Nash Academy Diploma in Dog Grooming, Cat Grooming, and Practical Skills Instructor, 3.93
Halina Matt's Percepta Experience July 2008 - May 2012
Job Content Team Lead at Quicken Loans
Industry Marketing and Advertising
Experience
Quicken Loans May 2015 - Present
Quicken Loans September 2013 - Present
Quicken Loans May 2012 - September 2013
Percepta July 2008 - May 2012
Ford Communication Services 2007 - June 2008
Ford Communication Services 2000 - 2008
Office of Public Relations Henry Ford Community College September 2006 - April 2007
Skills
Copywriting, Marketing Communications, Editing, Digital Marketing, Blogging, Copy Editing, Creative Writing, Newsletters, Email Marketing, Marketing, Video, Content Development, Broadcast, Content Management, Digital Media, Multimedia, Social Media, Video Production
Education
University of Michigan-Dearborn 2001 — 2007
Bachelor of Arts, English
Quicken Loans May 2015 - Present
Quicken Loans September 2013 - Present
Quicken Loans May 2012 - September 2013
Percepta July 2008 - May 2012
Ford Communication Services 2007 - June 2008
Ford Communication Services 2000 - 2008
Office of Public Relations Henry Ford Community College September 2006 - April 2007
Skills
Copywriting, Marketing Communications, Editing, Digital Marketing, Blogging, Copy Editing, Creative Writing, Newsletters, Email Marketing, Marketing, Video, Content Development, Broadcast, Content Management, Digital Media, Multimedia, Social Media, Video Production
Education
University of Michigan-Dearborn 2001 — 2007
Bachelor of Arts, English
Jim Sherrod's Percepta Experience January 2009 - January 2014
Job Zone Manager Select Dealer Region
Industry Automotive
Experience
Percepta January 2009 - January 2014
Education
University at Albany
B.S., Psychology
Percepta January 2009 - January 2014
Education
University at Albany
B.S., Psychology
Ross Dimas's Percepta Experience 2001 - 2006
Job IT Business Analyst
Industry Computer Hardware
Experience
encana 2004 - 2010
encana 2004 - 2010
teletech 2000 - 2009
percepta 2001 - 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Software Documentation, Business Analysis, Project Planning, Microsoft Word, Prezi, MS Project, Data Entry, PowerPoint, Vendor Management, Quality Assurance, Team Building, Microsoft Project, Training, Marketing, Analysis, Sway, Technical Writing, Hospitality Management, Hospitality Industry, Social Media, Social Skills, CRM, Event Planning, Event Management, Corporate Events, Facebook, Process Improvement, Inventory Management, Business Process..., Social Networking, Operations Management, Outlook, Quality Control, Research, Retail, Sales, Telecommunications, User Experience, User Acceptance Testing, Visio, Windows, Xbox 360, YouTube
Education
University of Phoenix-Colorado Campus 2012 — 2016
Bachelors of Science, Information Technology
encana 2004 - 2010
encana 2004 - 2010
teletech 2000 - 2009
percepta 2001 - 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Software Documentation, Business Analysis, Project Planning, Microsoft Word, Prezi, MS Project, Data Entry, PowerPoint, Vendor Management, Quality Assurance, Team Building, Microsoft Project, Training, Marketing, Analysis, Sway, Technical Writing, Hospitality Management, Hospitality Industry, Social Media, Social Skills, CRM, Event Planning, Event Management, Corporate Events, Facebook, Process Improvement, Inventory Management, Business Process..., Social Networking, Operations Management, Outlook, Quality Control, Research, Retail, Sales, Telecommunications, User Experience, User Acceptance Testing, Visio, Windows, Xbox 360, YouTube
Education
University of Phoenix-Colorado Campus 2012 — 2016
Bachelors of Science, Information Technology
Stephen Medders's Percepta Experience November 2009 - May 2010
Job .Net Programmer at Abacus Technology
Industry Information Technology and Services
Experience
Abacus Technology Software DeveloperNASA
Percepta November 2009 - May 2010
Education
Mississippi State University 2000 — 2008
M.S., Computer Science
Abacus Technology Software DeveloperNASA
Percepta November 2009 - May 2010
Education
Mississippi State University 2000 — 2008
M.S., Computer Science
Barnes (P.)'s Percepta Experience May 2007 - April 2009
Job QAS at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company June 2006 - Present
Percepta May 2007 - April 2009
PSI Contact Center August 2004 - June 2006
Marygrove College June 2003 - July 2004
Skills
Automotive, Vehicles, Automobile, Quality Assurance, Call Center, Coaching, Auditing
Education
Tennessee State University 1997 — 2002
Bachelor of Business Administration (BBA), Business Information Systems
Ford Motor Company June 2006 - Present
Percepta May 2007 - April 2009
PSI Contact Center August 2004 - June 2006
Marygrove College June 2003 - July 2004
Skills
Automotive, Vehicles, Automobile, Quality Assurance, Call Center, Coaching, Auditing
Education
Tennessee State University 1997 — 2002
Bachelor of Business Administration (BBA), Business Information Systems
Mark Sundquist's Percepta Experience April 2009 - October 2010
Job Developer at Sun Communities, Inc.
Industry Computer Software
Experience
sun communities, inc October 2012 - Present
NextStep Solutions, Inc. October 2010 - August 2012
Percepta April 2009 - October 2010
Compuware July 2000 - April 2009
Skills
HTML, ASP, JavaScript, Microsoft SQL Server, SQL, Microsoft Office, VBScript, AJAX, Some PHP, Oracle SQL, Some ASP .Net, Microsoft Sharepoint, XML, PHP, Visual Basic, Web Applications, Oracle SQL Developer
Education
Compuware Professional Development Program (PDP) 1999 — 1999
Certificate Of Completion, Client Server Networking/Web Development
Oakland University 1988 — 1992
Bachelor's degree, Psychology
sun communities, inc October 2012 - Present
NextStep Solutions, Inc. October 2010 - August 2012
Percepta April 2009 - October 2010
Compuware July 2000 - April 2009
Skills
HTML, ASP, JavaScript, Microsoft SQL Server, SQL, Microsoft Office, VBScript, AJAX, Some PHP, Oracle SQL, Some ASP .Net, Microsoft Sharepoint, XML, PHP, Visual Basic, Web Applications, Oracle SQL Developer
Education
Compuware Professional Development Program (PDP) 1999 — 1999
Certificate Of Completion, Client Server Networking/Web Development
Oakland University 1988 — 1992
Bachelor's degree, Psychology
Naima Benford's Percepta Experience October 2002 - October 2006
Job Fleet Leasing Management Account Representative at Ford Motor Company
Industry Automotive
Experience
Ford Motor Company October 2012 - Present
Ford Motor Company September 2011 - October 2012
Ford Motor Company January 2011 - September 2011
Policy Studies Inc April 2010 - January 2011
Comcast Cablevision May 2009 - April 2010
Credit Acceptance Corporation November 2008 - March 2009
Credit Acceptance Corporation October 2006 - November 2008
Percepta October 2002 - October 2006
Percepta April 2005 - September 2006
Percepta September 2002 - September 2006
Skills
Microsoft Office, Microsoft Works, PowerPoint, Excel, Pre-Primary Educational..., Organizational..., Community Organizing, Fundraising, Volunteer Recruiting, Volunteer Coordination, Professional Networking, Public Speaking, Large Group Facilitation, Technical Analysis, Training & Development, Youth Mentoring, Staff Mentoring, Customer Service, Social Media, Negotiation, Non-profits, Team Building, Banking, Problem Solving, Recruiting, Microsoft Excel, Employee Training, Workshop Facilitation, Outlook, Nonprofits, Sales, Time Management, Volunteer Management, Business Networking, Training
Education
University of Phoenix
Ford Motor Company October 2012 - Present
Ford Motor Company September 2011 - October 2012
Ford Motor Company January 2011 - September 2011
Policy Studies Inc April 2010 - January 2011
Comcast Cablevision May 2009 - April 2010
Credit Acceptance Corporation November 2008 - March 2009
Credit Acceptance Corporation October 2006 - November 2008
Percepta October 2002 - October 2006
Percepta April 2005 - September 2006
Percepta September 2002 - September 2006
Skills
Microsoft Office, Microsoft Works, PowerPoint, Excel, Pre-Primary Educational..., Organizational..., Community Organizing, Fundraising, Volunteer Recruiting, Volunteer Coordination, Professional Networking, Public Speaking, Large Group Facilitation, Technical Analysis, Training & Development, Youth Mentoring, Staff Mentoring, Customer Service, Social Media, Negotiation, Non-profits, Team Building, Banking, Problem Solving, Recruiting, Microsoft Excel, Employee Training, Workshop Facilitation, Outlook, Nonprofits, Sales, Time Management, Volunteer Management, Business Networking, Training
Education
University of Phoenix
Romyr Abutin's Percepta Experience August 2001 - April 2002
Job Sr. Data Analyst at CoreLogic Credco
Industry Information Technology and Services
Experience
CoreLogic Credco August 2015 - Present
CoreLogic Credco October 2006 - August 2015
Newgen Results April 2002 - October 2006
Percepta August 2001 - April 2002
Skills
SQL, SharePoint, Microsoft Office, Business Intelligence, Project Management, Oracle, Visio, Troubleshooting, Data Analysis, Software Documentation, Microsoft SQL Server, Databases, Microsoft Excel, Access, Windows, PL/SQL, Crystal Reports, User Acceptance Testing, Windows NT, Systems Analysis, XP, T-SQL, Windows 7, Testing, Visual Studio, SSRS, SSIS, Telecommute
Education
San Diego State University-California State University
San Diego State University-California State University
CoreLogic Credco August 2015 - Present
CoreLogic Credco October 2006 - August 2015
Newgen Results April 2002 - October 2006
Percepta August 2001 - April 2002
Skills
SQL, SharePoint, Microsoft Office, Business Intelligence, Project Management, Oracle, Visio, Troubleshooting, Data Analysis, Software Documentation, Microsoft SQL Server, Databases, Microsoft Excel, Access, Windows, PL/SQL, Crystal Reports, User Acceptance Testing, Windows NT, Systems Analysis, XP, T-SQL, Windows 7, Testing, Visual Studio, SSRS, SSIS, Telecommute
Education
San Diego State University-California State University
San Diego State University-California State University
Melody Martin's Percepta Experience 2001 - 2004
Job Manager, Network Development at Cenpatico
Industry Government Administration
Experience
Cenpatico December 2012 - Present
SC Department of Health and Human Services 2008 - December 2012
SC Department of Health and Human Services 2006 - 2008
SC Department of Health and Human Services 2005 - 2006
Percepta 2001 - 2004
Sitel 2000 - 2001
Skills
Project Management, Medicaid, Process Improvement, Network Development, Provider Relations, Managed Care, Healthcare Industry, MMIS, State Government, Operations Management, Healthcare Information..., Claims Management, Training Facilitation, Quality Assurance, Leadership, Certified Green Belt, Healthcare Management, CRM, Management, Health Policy, Training, Call Centers
Education
University of North Carolina at Charlotte
Cenpatico December 2012 - Present
SC Department of Health and Human Services 2008 - December 2012
SC Department of Health and Human Services 2006 - 2008
SC Department of Health and Human Services 2005 - 2006
Percepta 2001 - 2004
Sitel 2000 - 2001
Skills
Project Management, Medicaid, Process Improvement, Network Development, Provider Relations, Managed Care, Healthcare Industry, MMIS, State Government, Operations Management, Healthcare Information..., Claims Management, Training Facilitation, Quality Assurance, Leadership, Certified Green Belt, Healthcare Management, CRM, Management, Health Policy, Training, Call Centers
Education
University of North Carolina at Charlotte
Paul Previch's Percepta Experience 2006 - 2007
Job Contract Specialist at U.S. Immigration and Customs Enforcement (ICE)
Industry Law Enforcement
Experience
U.S. Immigration and Customs Enforcement (ICE) February 2007 - Present
Percepta 2006 - 2007
MSX International 2002 - 2006
Graybar 2000 - 2002
Skills
Homeland Security, Government, Federal Government, Security Clearance, Government Contracting, Government Procurement, Program Management, Leadership, Operational Planning, Analysis, Policy Analysis, Proposal Writing, Customer Service
Education
University of Michigan-Dearborn 1995 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
U.S. Immigration and Customs Enforcement (ICE) February 2007 - Present
Percepta 2006 - 2007
MSX International 2002 - 2006
Graybar 2000 - 2002
Skills
Homeland Security, Government, Federal Government, Security Clearance, Government Contracting, Government Procurement, Program Management, Leadership, Operational Planning, Analysis, Policy Analysis, Proposal Writing, Customer Service
Education
University of Michigan-Dearborn 1995 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Dana Stabilito's Percepta Experience May 2011 - July 2011
Job Outsourcing/Offshoring Professional
Industry Telecommunications
Experience
LiveOps February 2013 - Present
Percepta May 2011 - July 2011
NCO Group 2011 - 2011
TSC 2011 - 2011
Protocol Global Solutions 2007 - 2011
Skills
Customer Satisfaction, Training, Customer Service, Call Centers, Quality Assurance, Call Center Development, Sales, Customer Experience, Call Center, Workforce Management, Leadership, Process Improvement, Team Building, Customer Retention, Team Leadership, CRM, Management, Operations Management, Recruiting, Insurance, Account Management, Employee Training, Resume Writing, Contact Center..., Coaching, College Recruiting, BPO, Outsourcing, Performance Management, Telecommunications, Interviews, Employee Relations, Data Entry, Onboarding, Sourcing, Call Quality, Call Monitoring, Telemarketing, Inbound Marketing, Human Resources, Employee Benefits, Benefits Administration, Temporary Placement, Talent Acquisition, Sales Operations, Avaya
Education
Temple University 1997 — 2001
Bachelor of Arts (B.A.), Communication, General
LiveOps February 2013 - Present
Percepta May 2011 - July 2011
NCO Group 2011 - 2011
TSC 2011 - 2011
Protocol Global Solutions 2007 - 2011
Skills
Customer Satisfaction, Training, Customer Service, Call Centers, Quality Assurance, Call Center Development, Sales, Customer Experience, Call Center, Workforce Management, Leadership, Process Improvement, Team Building, Customer Retention, Team Leadership, CRM, Management, Operations Management, Recruiting, Insurance, Account Management, Employee Training, Resume Writing, Contact Center..., Coaching, College Recruiting, BPO, Outsourcing, Performance Management, Telecommunications, Interviews, Employee Relations, Data Entry, Onboarding, Sourcing, Call Quality, Call Monitoring, Telemarketing, Inbound Marketing, Human Resources, Employee Benefits, Benefits Administration, Temporary Placement, Talent Acquisition, Sales Operations, Avaya
Education
Temple University 1997 — 2001
Bachelor of Arts (B.A.), Communication, General
Marc Palestina's Percepta Experience July 2011 - November 2011
Job
Industry Online Media
Experience
NMDesign, Inc. January 2012 - April 2012
Percepta July 2011 - November 2011
MCCS July 2009 - January 2011
Skills
Photoshop, HTML, CSS, Web Design, Adobe Creative Suite, Video Editing, Microsoft Office, Audio Editing, Public Speaking, Computers, Front End Developers
Education
University of Central Florida 2002 — 2007
Digital Media, Writing for Media
NMDesign, Inc. January 2012 - April 2012
Percepta July 2011 - November 2011
MCCS July 2009 - January 2011
Skills
Photoshop, HTML, CSS, Web Design, Adobe Creative Suite, Video Editing, Microsoft Office, Audio Editing, Public Speaking, Computers, Front End Developers
Education
University of Central Florida 2002 — 2007
Digital Media, Writing for Media
Glenn Skjoldal's Percepta Experience May 2009 - December 2013
Job Field Service Engineer at Subaru of America
Industry Automotive
Experience
Subaru of America November 2014 - Present
Percepta May 2009 - December 2013
Volvo Car Group November 2000 - December 2008
Volvo Cars of North America October 1997 - October 2000
Volvo Cars of North America August 1994 - September 1997
Skills
Automotive, Customer Service, Technical Support, Help Desk Support, Time Management, Customer Satisfaction, Testing, Troubleshooting, Call Centers, Process Improvement, Customer Retention, Team Building, Team Leadership, Management, Automotive Engineering, Warranty, Purchasing, Training, Inspection, Powertrain, Product Development, Continuous Improvement
Education
Pennsylvania College of Technology 1989 — 1991
Associate of Science (AS), Automotive
Subaru of America November 2014 - Present
Percepta May 2009 - December 2013
Volvo Car Group November 2000 - December 2008
Volvo Cars of North America October 1997 - October 2000
Volvo Cars of North America August 1994 - September 1997
Skills
Automotive, Customer Service, Technical Support, Help Desk Support, Time Management, Customer Satisfaction, Testing, Troubleshooting, Call Centers, Process Improvement, Customer Retention, Team Building, Team Leadership, Management, Automotive Engineering, Warranty, Purchasing, Training, Inspection, Powertrain, Product Development, Continuous Improvement
Education
Pennsylvania College of Technology 1989 — 1991
Associate of Science (AS), Automotive
William Couture's Percepta Experience August 2014 - Present
Job Service Engineer at Advantage Resourcing
Industry Automotive
Experience
Percepta August 2014 - Present
Double Action Indoor Shooting Range and Gun Shop November 2013 - 2014
Macomb Christian Schools August 2005 - November 2013
Skills
American History, Historical Research, Political Science, Academic Writing, World History, Art History, Architectural History, European History, Computer Maintenance, Microsoft Office, Research, Data Entry
Education
Wayne State University 2010 — 2014
Bachelor's Degree, Co-major in History and International Studies, Minor in Political Science, Cumulative GPA: 3.84; Major GPA: 4.0
Macomb Community College 2007 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Percepta August 2014 - Present
Double Action Indoor Shooting Range and Gun Shop November 2013 - 2014
Macomb Christian Schools August 2005 - November 2013
Skills
American History, Historical Research, Political Science, Academic Writing, World History, Art History, Architectural History, European History, Computer Maintenance, Microsoft Office, Research, Data Entry
Education
Wayne State University 2010 — 2014
Bachelor's Degree, Co-major in History and International Studies, Minor in Political Science, Cumulative GPA: 3.84; Major GPA: 4.0
Macomb Community College 2007 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Dad King's Percepta Experience February 2006 - Present
Job customer relations at Percepta
Industry Public Relations and Communications
Experience
Percepta February 2006 - Present
Skills
Social Media, Customer Service, Call Centers, Customer Experience, Customer Satisfaction
Education
University of Miami 1960 — 1964
BBA
Percepta February 2006 - Present
Skills
Social Media, Customer Service, Call Centers, Customer Experience, Customer Satisfaction
Education
University of Miami 1960 — 1964
BBA
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY