Precision Response Corporation
Industry: Company
DescriptionPrecision Response Corporation is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. The company was founded by Mark J. Gordon and David Epstein in 1982. Founded: 1982 Parent organization: Alorica Number of employees: 11,000 total; 2,000 in South Florida Founders: David Epstein, Mark J. Gordon Subsidiaries: Hancock Information Group, Inc., Avaltus, Inc., Hancock John Capital Trust II
Precision Response Corporation List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Precision Response Corporation. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Precision Response Corporation Salaries. You can even request information on how much does Precision Response Corporation pay if you want to. Learn about salaries, pros and cons of working for Precision Response Corporation directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
213 Precision Response Corporation employees in database. Find out everything there's to know about Precision Response Corporation employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Precision Response Corporation Employees
LexisNexis May 2014 - Present
Santander Private Banking International April 2013 - April 2014
Doral Bank September 2012 - March 2013
Franklin Templeton Investments October 2010 - September 2012
Compuware July 2009 - October 2010
MasterCard 2008 - 2009
BankUnited, FSB May 2006 - December 2008
Tyco Fire & Security 2004 - 2006
Precision Response Corporation May 2003 - April 2004
Kellstrom Industries 2002 - 2003
Skills
SharePoint, Changepoint, Bilingual, Business Analysis, MS Project, Software Project..., Access, Web Project Management, Microsoft Office, Offshore Project..., General Ledger, SQL, Spanish, Visio, Business Process..., Project Implementation, Project Planning, Project Execution, Project Delivery, Project Portfolio..., COBOL, C, PeopleSoft, Training Skills, ERP/CRM, Customer Focus, Business Intelligence, Offshore Software..., International Business, Full SDLC, Six Sigma, DB2/SQL, PMI, PMBOK, Software Packages, Custom Software..., IT Management, IT Strategy, PMO, Project Finance, Credit Card Processing, Banking, Team Leadership, Learning Management, Management Consulting, Application Development, Web Applications, Business Strategy, Program Management, Risk Management
Education
University of California, Berkeley 1991 — 1994
Bachelor's, I/O Psychology
Miami-Dade County Public Schools February 2014 - Present
Miami Dade Public Schools May 2013 - February 2014
AmeriCorps September 2011 - September 2013
Miami Dade Public Schools January 2012 - June 2013
Tutors & More & Super Tutors November 2010 - June 2012
Independent Living Systems, LLC June 2011 - August 2011
St Thomas University January 2011 - August 2011
Teleperformance, USA September 2010 - January 2011
Precision Response Corporation September 2004 - March 2009
Skills
Higher Education, Teaching, Curriculum Design, Public Speaking, Tutoring, Non-profits, Research, Staff Development, Spanish, Event Planning, Microsoft Office, PowerPoint, Classroom, Fundraising, Event Management, Classroom Management, Curriculum Development, Educational Leadership, Public Relations, K-12, Teacher Training, Educational Technology, Nonprofits, Differentiated..., Social Media, Program Evaluation, Lesson Planning, Microsoft Excel, Student Counseling, Volunteer Management, Community Outreach, Literacy, Mentoring
Education
St. Thomas University 2011 — 2011
Masters, Education Specialization in ESOL/ELL
St. Thomas University 2004 — 2008
BA, Political Science & History
Homestead Senior High School 2000 — 2004
High School Diploma, Honors/Regents High School/Secondary Diploma Program
Homestead Senior High School 2000 — 2004
Web.com March 2008 - Present
Citi October 2006 - March 2008
Hubbard House, Inc. December 2005 - September 2006
African American Business Contractors October 2004 - December 2005
Cingular Wireless July 2003 - September 2004
Metris May 2000 - February 2003
Precision Response Corporation May 1999 - May 2000
Education
University of Phoenix 2008 — 2012
Bachelor's degree, Business Management
Terry Parker 1995 — 1999
Diploma, General Studies
Family Resources of Allegheny County, Hill District Center 2013 - Present
Penn State University/Department of Public Welfare 2013 - Present
Allegheny County Courts July 2008 - Present
Ajilon Professional Staffing, BNY Mellon April 2008 - July 2008
PNC Bank April 2007 - March 2008
Precision Response Corporation August 2006 - April 2007
Citizens Bank September 2005 - August 2006
Precision Response Corporation May 2005 - September 2005
Dollar Bank December 2002 - May 2005
Skills
Management, Loans, Insurance, Invoicing, Credit, Microsoft Excel, Access, Teamwork, Negotiation, Outlook, Time Management, Training, Call Centers, Leadership, Microsoft Word
Education
Point Park University 2013 — 2014
Master's degree, Curriculum and Instruction, Adult Learning & Training
Point Park University 2009 — 2011
Bachelor's degree, Business Administration and Management, General
Bradford Business School 2001 — 2002
Associate's Degree, Office Administration
UnitedHealth Group June 2015 - Present
OPTUM / UnitedHealth Group August 2013 - June 2015
Bright House Networks June 2004 - April 2013
ICM September 1999 - May 2004
ICM September 1999 - May 2004
Precision Response Corporation September 1996 - September 1999
Totally Beautiful #1 New York, New York November 1981 - September 1996
Skills
Strategic Planning, Account Management, Budgets, Personnel Management, Project Management, CRM, Career Development, Time Management, Employee Benefits, Business Planning, Fundraising, Leadership, Process Improvement, Analysis, Employee Training, Mentoring, Team Building, Executive Coaching, Change Management, Cross-functional Team...
Education
Webster University
Master of Arts, Management and Leadership - In progress
University of Phoenix
BSB/M, Business Administration, Management and Operations
Valencia Community College 2006 — 2008
Human Performance Improvement
Valencia Community College
Managing the Learning Function
CUNY Bronx Community College 1983 — 1985
Associate of Science (AS), Small Business Management
Robert Fiance School of Beauty Culture 1981 — 1983
Licensed Hair Designer, Cosmetology
The Health Colonel October 2000 - Present
German Legal Translations Fort Lauderdale November 1995 - Present
U.S. Army Reserve, Command & General Staff College August 1970 - September 2000
Precision Response Corporation 1998 - 2000
Skills
Fitness, Stress Management, Team Building, Time Management, Health, Nutrition, Wellness, Public Speaking, Leadership Development, Coaching
Education
Certifications and Volunteer Work 1997 — 2004
Command & General Staff College 1981 — 1985
Masters, International Relations
Freie Universitaet Berlin 1978 — 1982
Law, German Domestic and International Law
University of Maryland
Russian and German Literature
Highmark Blue Cross Blue Shield January 2014 - Present
Highmark Blue Cross Blue Shield October 2013 - January 2014
Highmark Blue Cross Blue Shield January 2012 - October 2013
Highmark Blue Cross Blue Shield November 2009 - January 2012
Highmark Blue Cross Blue Shield October 2002 - April 2011
Precision Response Corporation October 2001 - October 2002
Penn State University June 1997 - May 2001
Skills
Business Requirements, SQL, Requirements Gathering, Business Analysis, SDLC, Access, Requirements Analysis, Software Project..., Systems Analysis, Business Process..., Visio, Analysis, IT Strategy, Vendor Management, Business Process, Agile Methodologies, Business Intelligence, Process Improvement, User Acceptance Testing, PMP
Education
Penn State University 1997 — 2001
Bachelors, Computational Mathematics
Capgemini USA LLC October 2011 - Present
Ultimate Software November 2007 - November 2011
Genilogix 2011 - 2011
Trendium, Inc October 2006 - 2007
Tyco Fire & Security/ADT May 2006 - October 2006
Neoris USA November 2003 - March 2006
Precision Response Corporation November 1998 - October 2003
GenTek Solutions, Inc. May 1996 - October 1998
United Nations High Commissioner for Refugees June 1994 - May 1995
Skills
Oracle SQL, SQL Server, LoadRunner, PMP, WinRunner, QTP, C # .NET, Server Administration, Database Administration, Network Administration, Data Modeling, Logical Data Modeling, JavaScript, Python, Unix Administration, Software Quality..., SQL*Plus, Unix Shell Scripting, Quality Center, Technical Training, System Integration..., Performance Testing, .NET, SQL, Microsoft SQL Server, C
Education
Roosevelt University 1995 — 1998
MS, Information Systems
University of Chittagong 1985 — 1992
BSS, Economics
University of Chittagong 1986 — 1988
BSS, Econommics
Office Depot February 2013 - Present
Office Depot March 2008 - February 2013
Motorola Mobility October 2006 - March 2008
Motorola Mobile Devices September 2004 - October 2006
Motorola August 2002 - September 2004
PRC September 1999 - August 2002
Precision Response Corporation July 1997 - September 1999
Skills
CRM, Cross-functional Team..., ERP, Strategy, IT Management, Management, Leadership, Project Management, Analysis, SOA, Budgets, Oracle E-Business Suite
Education
State University of New York at Albany 1987 — 1993
Bachelor of Science (B.S.), Mathematics
Massapequa High School 1984 — 1987
Treasure Coast Hospice March 2009 - Present
Aflac Insurance Agent 2007 - 2009
Precision Response Corporation January 1993 - August 1998
Skills
Nursing, Hospitals, Mental Health, Palliative Care, Public Speaking, Healthcare Management, Healthcare, Clinical Research, Case Management
Education
Southern Adventist University 1986 — 1989
Bachelors in Business Administration & Healthcare Administration, Healthcare
Drenner Consulting, LLC February 2008 - Present
Project Management Institute February 2009 - February 2012
Outsourcing Solutions Inc. June 2001 - February 2008
US Bank June 2000 - June 2001
Wachovia Bank October 1997 - June 2000
Precision Response Corporation October 1995 - October 1997
Skills
Program Management, Process Improvement, Change Management, Business Analysis, PMO, Project Management, Vendor Management, Cross-functional Team..., Team Leadership, Resource Management, Strategic Planning, PMP, Outsourcing, Business Intelligence, Team Building, Business Process, Integration, Strategy, Enterprise Software, Management, Leadership, Training, Project Planning, Scrum, Six Sigma, Budgets, IT Strategy, Business Process..., CRM, Project Portfolio..., SDLC, IT Management, Information Technology
Education
University of Cincinnati 1989 — 1993
Tecumseh Poultry LLC - Smart Chicken June 2015 - Present
UPS June 2014 - Present
ManpowerGroup April 2013 - June 2014
Self February 2013 - April 2013
Convergys October 2012 - February 2013
West May 2012 - August 2012
West Corporation May 2011 - May 2012
Kiewit November 2010 - March 2011
Bright House Networks March 2006 - December 2008
Precision Response Corporation June 2005 - February 2006
Skills
Sourcing, Employee Relations, Negotiation, Compliance, Relocation, College Recruiting, Onboarding, Screening, Recruiting, Management, Team Building, Deferred Compensation, Leadership, Screening Resumes, Hiring, Job Descriptions, Human Resources, Talent Management, Interviews, Employee Benefits, Employee Engagement, Personnel Management, Technical Recruiting, Training, Temporary Placement, Temporary Staffing, Talent Acquisition, Program Management, Performance Management, Cold Calling, Contract Recruitment, Taleo, Applicant Tracking..., Internet Recruiting
Education
Almeda University 2002 — 2005
Bachelor of Administration, Business
University of Phoenix 1997 — 1999
Fremont Senior High
Z Microsystems June 2012 - Present
EJO Group Real Estate Company September 2009 - December 2011
US Navy April 2003 - April 2007
Precision Response Corporation September 2002 - February 2003
Skills
Supply Chain Management, Logistics Management, Office Management, Budget Development, Budget Analysis, Supply Trend Forecasting, Expediting Requisition, Inventory Management, Purchasing, Process Improvement, Negotiate Price, Customer Service, Microsoft Office, Training, Teamwork, Software Documentation, Budgets, Management, Analysis, Program Management, Team Building, Microsoft Excel, Leadership
Education
San Diego 2013 — 2013
ISO AS9100 Certificate
University of Phoenix 2007 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Memorial Healthcare System September 2013 - Present
Hochberg Preparatory School 2009 - Present
David Bitchatchi, DMD 1999 - 2009
Precision Response Corporation 1996 - 1999
Skills
Strong..., Writing, business..., Management, Strategic Planning, Customer Service, Event Planning, Sales, Marketing, Team Building, Social Networking, Social Media Marketing, Marketing Strategy
Education
Penn State University
Bachelor of Arts (B.A.), General Arts&Sciences (Social Sciences)
OHM LLC October 2011 - Present
Plantation Athletic League 2010 - Present
Kaplan University August 2010 - May 2011
Visalus Sciences December 2006 - February 2010
Play10 July 2007 - 2010
Precision Response Corporation 1997 - 2002
PRC 1994 - 2000
Skills
Public Speaking, Coaching, Customer Service, Team Building, Leadership Development, Training, Entrepreneurship, Interviews, Teamwork, Employee Training, Leadership, Social Networking, Staff Development, Recruiting, Time Management, Strategic Planning, Marketing, Management
Education
Nova Southeastern University 1999 — 2001
Masters, Business Administration
J. P. Taravella HS
Nova University
Bachelors, Psychology
Building Pro June 2014 - Present
SASA December 2013 - February 2014
Stor-All Storage 2003 - December 2013
Precision Response Corporation January 2001 - August 2003
Bell Canada International June 1994 - July 2000
Skills
Situational Leadership, Training, Operations Management, Succession Planning, Retail, Hiring, Customer Service, Business Coaching, Leadership Development, Motivational Speaking, Real Estate Transactions, Sales Management, Sales Process, Change Management, Employee Training, Time Management, Marketing, Call Centers, Training Facilitation, Performance Improvement, Needs Analysis, Strategic Planning, Negotiation, Talent Management, Recruiting, Sales
Education
Pontificia Universidad Javeriana 1998 — 1999
Marketing, Marketing Management
Pontificia Universidad Javeriana 1997 — 1998
Post Modern Business Management, Business Administration, Management and Operations
Politecnico Grancolombiano 1991 — 1994
Marketing and Advertising, Business, Management, Marketing, and Related Support Services
Centric Consulting February 2015 - Present
Focus Technologies June 2014 - January 2015
Fidelity National Information Services March 2013 - November 2013
Fidelity National Information Services, Inc. 2010 - March 2013
Fidelity National Information Services, Inc. 2008 - 2010
eFunds Corporation (acquired by FIS) 2006 - 2008
WIldcard Systems, Inc. (acquired by eFunds Corporation) August 2004 - 2006
Precision Response Corporation September 1996 - August 2004
Ryder Systems May 1988 - September 1996
Skills
Relationship Management, Key Account Development, Vendor Management, Operations Management, Process Improvement, Manage Client..., Strategic Partnerships, Program Management, Project Management, SDLC, Outsourcing, Payment Card Processing, CRM, Strategy, Business Analysis, Call Center, Call Centers, Business Process, Product Management, IT Strategy, IT Management, Business Process..., Financial Services, Business Intelligence, Project Portfolio..., Management, Leadership, Risk Management, Budget Forecasts, Merchant Services, Client Billing, Business Development, Compliance, Account Management, Accounts Receivable, Payments
Education
University of South Florida
Bachelor of Arts (BA), Economics
Nuance Communications February 2015 - Present
Walt Disney World January 2011 - January 2015
Walt Disney World April 2008 - January 2011
Walt Disney World November 2007 - April 2008
Walt Disney World April 2005 - November 2007
Walt Disney World September 2003 - April 2005
Ciber November 2002 - July 2003
Precision Response Corporation March 2001 - September 2002
PRC, LLC May 2000 - March 2001
Knight-Ridder September 1995 - March 2000
Skills
Avaya, Interaction Center, Troubleshooting, Call Centers, Telecommunications, CTI, Avaya Technologies, ITIL v3 Foundations..., Vendor Management, Change Management, Avaya Communication..., Avaya AES, Switches, Data Center, IVR, Visio, DNS, Enterprise Software, VoIP, CRM, ITIL, Integration, Leadership, Telephony
Education
University Of Texas at San Antonio 1990 — 1995
Bachelors
Tech Data August 2012 - Present
Tech Data December 2010 - August 2012
Precision Response Corporation November 2008 - December 2010
Bisk Education 2009 - 2010
Bisk Education 2009 - 2010
Wholesale Mortgage Services May 2006 - November 2008
MERRILL LYNCH / PHH Mortgage May 2002 - May 2006
AT&T BROADBAND January 1998 - May 2002
Skills
New Business Development, Sales, Customer Service, Marketing, Training, Recruiting, Finance, Cisco Certified, Partner Management, Webinar Development, Webinars, Marketing Operations, Partner Development, Departmental Development, Distribution Solutions, Networking, Microsoft Excel, Analysis, Telemarketing, Workshop Facilitation, Sales & Marketing..., WebEx, Microsoft Office, Enterprise Software, Channel Partners, Cloud Computing, Sales Management, B2B, Salesforce.com,..., CRM, Leadership, Salesforce.com, Lead Generation, Direct Sales, Management, Strategy, Account Management, B2B, Business Development, Cold Calling, SaaS, Solution Selling, Team Leadership, Sales Process, Selling, Sales Operations, Professional Services, Managed Services, Call Centers, Strategic Partnerships, Product Marketing
Education
St. Petersburg College 2011 — 2012
Associate’s Degree
THE RAPIDES FOUNDATION January 2006 - Present
Nonprofit Knowledge Works June 2002 - December 2005
Precision Response Corporation November 1998 - July 2001
Gossett Marketing February 1996 - September 1998
Steel Hector & Davis LLP June 1995 - October 1995
Stone Pigman Walther Wittmann L.L.C. June 1992 - August 1992
Skills
Nonprofits, Proposal Writing, Grants, Program Development, Grant Writing, Program Management, Community Development, Management, Non-profits, Organizational..., Public Speaking, Strategy, Leadership, Government, Leadership Development, Analysis, Workshop Facilitation, Strategic Planning, Philanthropy, Training, Policy Analysis, Fundraising, Marketing, Coaching, Capacity Building, Research, Market Research, Board Development, Negotiation, Public Relations, Project Planning, Social Media, Event Planning, Community Outreach, Customer Service, Volunteer Management, Team Building, Business Planning, Civic Engagement, Mentoring, Program Evaluation, Sustainability, Management Consulting, Public Health, Health Promotion, Substance Abuse..., Teen Pregnancy..., Alcohol Awareness, Childhood Obesity, Obesity
Education
University of Miami - School of Business 1995 — 1997
MBA, International Business/Marketing
University of Miami - School of Business 1991 — 1995
BBA, International Finance and Marketing
Uppsala University 1993 — 1993
Certificate in Peace and Conflict Studies, Department of Peace and Conflict Research
Benjamin Franklin Sr High School 1987 — 1991
Our Lady Star of the Sea Catholic Elementary School 1979 — 1987
Bayview Financial February 2007 - April 2008
University Credit Union June 2005 - February 2007
Precision Response Corporation February 2003 - June 2005
Stanley Steemer January 2002 - September 2002
Road America September 1997 - June 2001
Education
University of Florida
First Baptist Church February 2005 - Present
Office Team August 2002 - February 2005
Precision Response Corporation January 2001 - September 2001
Skills
Administrative..., Customer Service, Event Planning, Nonprofits, Administration, Data Entry, Outlook, Microsoft Office, Microsoft Word
Education
Nova Southeastern University 2007 — 2011
Master of Science (MS), Human Resources Management and Services, G.P.A. 3.91/4.00
Nova Southeastern University 2002 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General, G.P.A. 3.54/4.00
Chaminade-Madonna College Preparatory School 1993 — 1997
Payrolls Plus July 2004 - Present
Stingray Enterprises, LLC 2004 - Present
Bilzin Sumberg November 2008 - May 2011
Precision Response Corporation January 2000 - July 2003
Precision Response Corporation April 1997 - January 2000
Blockbuster Music July 1995 - March 1997
Blockbuster April 1993 - July 1995
PricewaterhouseCoopers July 1981 - March 1993
Skills
Management, Accounting, Executive Management, Business Development, Finance, Financial Reporting, Payroll, Outsourcing, Strategic Planning, Budgets, Mergers, Auditing, Contract Negotiation, Business Process..., Mergers & Acquisitions, Financial Analysis, Due Diligence, Forecasting, CRM, Managerial Finance, Tax, Process Improvement, Restructuring, Small Business, Entrepreneurship, Strategic Financial..., Corporate Finance
Education
University of Notre Dame 1977 — 1981
Bachelor of Business Administration, Accounting
Archbishop Curley NotreDame High School 1972 — 1977
Freshway Market September 2013 - Present
The Home Depot July 2013 - September 2013
Dollar Tree June 2006 - July 2013
Personnel One September 2004 - November 2004
Publix Supermarket August 2003 - February 2004
Amicus FSB August 2002 - March 2003
Precision Response Corporation September 2000 - July 2002
Sprint PCS March 1999 - June 2000
Waldenbooks February 1997 - July 1999
Skills
Leadership, Data Entry, Microsoft Word, Teamwork, Facebook, Creative Writing, Acting, Microsoft Excel, Time Management, Customer Service, Blogging, Microsoft Office, Call Center, Sales, Fiction Writing, Retail, Poetry, Invoicing, Film Production, Cashiering, Sketch Comedy, Voice Acting, Non-profit Volunteer, Volunteering, Stocking, Writing, Social Media
Education
University of Central Florida 1993 — 1996
Bachelor of Arts, General Studies
Valencia Community College 1991 — 1994
Associate of Arts, Business Administration
Amerijet International Airlines January 2012 - Present
Tribune Media: Sun Sentinel News, The CW-SFL-TV October 2007 - October 2011
First NLC Financial Services March 2004 - October 2007
Precision Response Corporation January 2002 - February 2004
Technion Communications, TeleForce Staffing March 1999 - December 2001
Skills
Recruiting, Talent Acquisition, Human Resources, Employee Relations, Management, Contract Recruitment, Interviews, Applicant Tracking..., Onboarding, Talent Management, College Recruiting, Sales, Employee Benefits, Internet Recruiting, New Business Development, HRIS, Performance Management, Social Networking, Temporary Placement, Hiring, Deferred Compensation, Call Centers, Technical Recruiting, Sourcing, Screening Resumes, Benefits Negotiation, Taleo, Employee Engagement, Employer Branding, Staffing Services, Screening, Workforce Planning, Job Fairs
Education
Palm Beach State College
Bachelors Degree, Human Resources Management and Services
Morgan Stanley Wealth Management October 2011 - December 2014
TMS Health, LLC September 2003 - August 2011
Precision Response Corporation December 2002 - July 2003
CallTech Communications, LLC August 1997 - October 2002
Skills
Call Centers, Start-ups, Recruiting, Customer Service, Operations Management, Outsourcing, Call Center, Account Management, CRM, Vendor Management, Contact Centers, Cross-functional Team..., Human Resources, Customer Experience, Leadership, Process Improvement, Manage Client..., Financial Services, Management, Competitive Analysis, Customer Relations, BPO, Team Building, Team Leadership, Performance Management, Project Management, Coaching, Program Management, Change Management, Business Process...
Education
The Ohio State University 1986 — 1988
Electrial Engineering
Eastmoor High School 1981 — 1985
Honors Diploma
Qology Direct August 2012 - Present
AT&T August 2011 - June 2012
City of Miami April 2011 - July 2011
Bankrate, Inc. February 2010 - December 2010
Pinnacle Payment Solutions March 2007 - December 2009
Aspect Software (Formerly Concerto) June 1996 - August 2002
Precision Response Corporation September 1995 - June 1996
Skills
Software Development, Agile Methodologies, JavaScript, C#, Java, Integration, Cloud Computing, ASP.NET MVC, Web Services, ASP.NET, Web Applications, XML, Microsoft SQL Server, C++
Education
Rensselaer Polytechnic Institute
Bachelor of Science (B.S.), Electrical Engineering
Genesys January 2014 - Present
Genesys Telecommunications January 2006 - January 2014
Infogain October 2003 - April 2005
Blue Pumpkin Software, Witness Systems 1998 - 2003
Precision Response Corporation 1995 - 1998
Skills
IVR, Genesys, Call Center, Workforce Management, VoIP, SIP, Telephony, Speech Technology, Outbound, Data Warehousing, Inbound Marketing, Call Centers, Pre-sales, Enterprise Software, ACD, Professional Services, Management, Avaya, Enterprise Architecture, Contact Centers, Unified Communications, Business Analysis, CRM, System Deployment, Solution Architecture, CTI, Project Management, Training, Integration, Speech Recognition, Customer Experience, Product Management, Telecommunications, RFP, Product Marketing, Sales Engineering, Information Technology, Business Process, Outsourcing, Business Intelligence, Consulting
Education
University of Miami - School of Business 1999 — 2001
Business Administration, Finance, Marketing
University of Florida 1993 — 1995
Finance
Reynolds Design Group January 2005 - Present
Inegris Applied (formerly Sourcing Advisory Services) October 2010 - September 2012
Georgia Technology Authority January 2007 - January 2010
e-Digital Vault January 2005 - December 2006
ING 1998 - 2005
Precision Response Corporation 1996 - 1998
GC Services 1993 - 1996
Equifax 1982 - 1993
Skills
ITIL, Outsourcing, Program Management, IT Strategy, Integration, Governance, Disaster Recovery, Data Center, Enterprise Software, IT Operations, Process Improvement, IT Service Management, Vendor Management, Strategy, Service Delivery, Change Management, IT Outsourcing, Management, Consulting, Information Technology, Business Continuity, Project Portfolio..., PMO, Business Process..., Business Process, IT Management, Business Transformation, Networking, PMP, Enterprise Architecture
Education
University of Southern California
M.S.
University of Southern California
M.S.
University of Wisconsin-Oshkosh
B.S.
Bayfield Technology Group January 2002 - Present
Fierce Hugs Organic Apparel February 2007 - December 2012
TMF Consulting Group January 1999 - December 2001
Noblestar January 1997 - December 1998
Precision Response Corporation 1996 - 1996
Expert Software 1994 - 1996
Education
University of Florida 1992 — 1994
Guthy-Renker May 2013 - Present
Guthy-Renker December 2011 - May 2013
Guthy-Renker July 2010 - December 2011
Precision Response Corporation 2010 - 2010
SDW Partnership Consulting 2008 - 2010
Vonage Canada June 2007 - September 2008
Vonage February 2007 - June 2007
General Motors - OnStar June 2006 - February 2007
General Motors-OnStar April 2004 - June 2006
NHBW Consulting August 2001 - April 2004
Skills
Leadership, Management, Program Management, Project Management, Sales, Business Process, Call Centers, Sales Management, Customer Service, Time Management, Creative Direction, CRM, Direct Marketing, Contact Centers, Lead Generation, Customer Acquisition, Customer Retention, Customer Experience, Cross-functional Team..., Strategy
Education
Grand Blanc
Mott College
AS, Business Management
The Ohio State University Fisher College of Business
Marketing
University of Detroit Mercy
BA, Economics
Polo Ralph Lauren March 2011 - 2015
Deluxe Corporation February 2005 - March 2011
Precision Response Corporation April 2001 - July 2004
PRC 2001 - 2004
American Express July 1994 - March 2001
Skills
Call Centers, Quality Assurance, Customer Service, Training, Management, Leadership, Outsourcing, Customer Experience, Workforce Management, Process Improvement, Vendor Management, Lean Six Sigma, CRM, Call Center, Cross-functional Team..., Operations Management, Performance Management, Team Building, Team Leadership
Education
Nova Southeastern University
C3/CustomerContactChannels, Inc. August 2003 - Present
Aegis Communications Group May 2005 - April 2010
C3/CustomerContactChannels January 2004 - May 2005
efishnt June 1999 - May 2005
Precision Response Corporation 1995 - 2001
TeleRep 1990 - April 1993
Flight Level Media January 1987 - March 1993
Skills
Outsourcing, Social Media, BPO, New Business Development, Strategic Planning, Call Center, CRM, Workforce Management, Consulting, Program Management, Management, Process Improvement, Business Development, Call Centers, Start-ups, Customer Satisfaction, Strategy, Contact Centers, Offshoring, Performance Management, Operations Management, Call Center Development, Recruiting, Leadership, Vendor Management, Inbound Marketing, Telecommunications, Sales, Service Delivery, Marketing, Human Resources, Sales Management, Customer Experience, Sales Process, Project Management, Networking, Business Process..., Customer Retention, E-commerce, Telemarketing, Team Management, Account Management, Lead Generation
Education
Southern Connecticut State University 1978 — 1981
Marketing/Commuinications
. PGE - Various - Analyst, PM, IT SOX Coordinator, Development SupervisorPortland General ElectricAugust 2001 - January 2011
Decision Consulting October 2000 - August 2001
IT Professional and IT Consultant Self-Employed October 1999 - October 2000
Precision Response Corporation September 1996 - October 1999
Alliance Entertainment - Bassin Distributors July 1995 - September 1996
WorldNet Services June 1994 - June 1995
Averitt Express, Inc June 1992 - June 1994
Averitt Express June 1986 - June 1992
Skills
Certified Scrum Master..., Light PERL and PHP, UNIX/LINIX Scripting, Team Building, Team Management, Project Portfolio..., Client Engagement, Client Interfacing, Transportation, Call Center, Energy, SharePoint, Openinsight/Revelation, Websphere, WebSphere Portal, CRM, Call Centers, Customer Engagement, Integration, Business Analysis, Information Technology, Systems Analysis, Visio, Project Management, Business Process..., Software Documentation, Program Management, Analysis, Process Improvement, Business Intelligence, Vendor Management, IT Management, PMP, SDLC, Software Project..., Requirements Analysis
Education
Tennessee Technological University - College of Business Administration 1982 — 1987
BS, Business Administration
STARTEK May 2015 - Present
Fusion Contact Centers, LLC March 2013 - April 2015
The Results Companies August 2007 - February 2013
Technion Communications Corp 1999 - 2006
Marcom Technologies 1998 - 1999
Precision Response Corporation 1994 - 1998
Valasis 1985 - 1989
CUC 1985 - 1989
Skills
Outsourcing, Vendor Management, BPO, Call Center, Customer Experience, Workforce Management, Call Centers, Contact Centers, Inbound Marketing, Call Center Development, Process Improvement, Operations Management, New Business Development, Business Development, Sales, Customer Retention, Telemarketing, Customer Satisfaction, Offshoring, Lead Generation, Performance Management, Customer Acquisition, CRM, Outsourcing Management, P&L Management, Team Management, Strategic Partnerships, Business Process..., Account Management, Analytics, Strategy, Telecommunications, Relationship Management, Management, Leadership, Cross-functional Team...
Education
Sacred Heart University 1981 — 1985
Bachelor of Science (B.S.)
stamford catholic high school
Asurion April 2010 - Present
NEW Customer Service Companies, Inc. February 2009 - November 2010
N.E.W. Customer Service Companies, Inc May 2007 - February 2009
N.E.W. Customer Service Companies, Inc April 2005 - May 2007
CSC November 2003 - April 2005
GXS February 2003 - November 2003
Precision Response Corporation February 2001 - February 2003
Skills
Cross-functional Team..., Vendor Management, Call Centers, Business Analysis, Process Improvement, Technical Support, Call Center, Customer Satisfaction, SDLC, Training, Team Leadership, Customer Experience, CRM, Troubleshooting, Quality Assurance, Management
Education
Digital Corporation 2000 — 2000
Certificate, Web Design
ICTS/NOVA 2000 — 2000
Certificate, Web Development and E-commerce
Northern Virginia Community College 1997 — 1999
Associate's Degree, Computer Systems Networking and Telecommunications, GPA 3.3
First Data Corporation April 2000 - Present
Signature Consultants 1996 - 2003
Precision Response Corporation 1999 - 2000
Skills
Pro*C, SQL*Plus, PL/SQL, C, C++, Oracle
Education
Nova Southeastern University 2008 — 2010
MBA
University of Florida - Warrington College Of Business 1982 — 1986
BS, Business Admin - Major Computer Information Science
MicroWorks Consulting, Inc. IT DirectorPRC1997 - 2000
Precision Response Corporation 1997 - 2000
Education
Pennsylvania State University 1982 — 1986
Duquesne Light Company June 2015 - Present
Peoples Natural Gas Company December 2013 - May 2015
Equitable Gas Company LLC February 2008 - December 2013
Equitable Gas January 2005 - January 2008
Precision Response Corporation August 2001 - January 2005
ATT Broadband February 2000 - May 2001
ATT Broadband August 1999 - February 2000
Peoples Natural Gas Company 1995 - 1999
Peoples Natural Gas Company 1994 - 1995
Skills
Leadership, Team Building, Customer Service, Customer Satisfaction, Call Center, Process Improvement, Coaching, Project Management, Change Management, Strategic Planning, Budgets, Microsoft Office, Management, Forecasting, Data Analysis, Call Centers, Business Analysis, Program Management, Business Process...
Education
Point Park College 1979 — 1982
B. S, Civil Engineering Technology
Penn State University 1976 — 1978
Associate’s Degree, Architectural Engineering Technology
FedEx 2011 - Present
Motorola Mobility January 2010 - September 2011
LexisNexis August 2006 - November 2009
Sun-Sentinel 1999 - 2006
Sun-Sentinel 1999 - 2006
Tribune Interactive 1999 - 2000
Precision Response Corporation 1997 - 1999
Allders 1995 - 1997
Skills
Virtualization, Data Center, Linux, Solaris, VMware, Unix, Disaster Recovery, Servers, Operating Systems, System Administration, TCP/IP, Storage, Network Administration, Cluster, VMware ESX, Integration, Troubleshooting, Storage Area Networks, Databases, HP-UX, Hardware, System Deployment, SAN
Education
University of Phoenix 2002 — 2004
MBA, Technology Management
Bauder College 1992 — 1995
Bacherlor of Science, Management Studies
Ball State University July 2008 - December 2008
USAA December 2005 - May 2008
Precision Response Corporation March 2000 - December 2005
Precision Response Corporation January 1998 - February 2000
Maxim Group March 1997 - January 1998
Education
University of Connecticut 1994 — 1996
M S, Environmental Engineering
Osmania University 1990 — 1994
BS, Civil Enginnering
Meridian Health February 2015 - Present
Chenoa Information Services for Janssen Healthcare Innovations May 2014 - July 2014
Continuum Health Partners April 2012 - November 2013
Pre Billing Consultants November 2011 - April 2012
Pre Billing Consultants June 2008 - November 2011
Todays Staffing July 2007 - May 2008
UMDNJ August 2004 - August 2007
Expanets February 2003 - April 2004
Precision Response Corporation September 2001 - February 2003
Skills
Excel, Word, Microsoft Office, Access, Visio, PowerPoint, Microsoft Excel, Outlook, Microsoft Word, Administrative..., EMR, Data Entry, Process Improvement, HIPAA, Healthcare Information..., Software Documentation, HL7, Hospitals, Healthcare Management, EHR, Healthcare, Informatics, CPOE, Health Information..., Ambulatory, Management, Leadership
Education
Rutgers University-New Brunswick 1992 — 1997
Bachelor of Arts (B.A.)
Rutgers, The State University of New Jersey-New Brunswick 1992 — 1997
BA, French Linguistics
DHG Consulting January 2011 - Present
iBiP Corporation September 2012 - November 2014
BRINKS Inc Regional LATAM Office July 2014 - September 2014
Emilio's Fine Art and Antiques September 2007 - August 2014
PeopleScout February 2013 - July 2013
City of Miami October 2008 - January 2011
Perry Ellis International October 2005 - July 2007
Bayview Financial 2004 - 2005
MasTec September 2001 - August 2004
Precision Response Corporation November 2000 - February 2001
Skills
Payroll, HRIS, Customer Relations, Accounting, Documentation, Benefits, Employee Relations, Performance Management, Organizational..., Strategic Planning, Business Analysis, Spanish, Change Management, Microsoft Office, Team Building, Process Engineering, Policy, Coaching, Administration, Excel, Customer Service, Budgeting, Process Improvement, Word, Outlook, PowerPoint, Mergers, Negotiation, Analysis, Hiring, Project Planning, Benefits Administration, Fundraising, Scheduling, Problem Solving, Event Planning, Talent Management, Compensation, Operations Management, Research, Contract Management, Leadership Development, Team Leadership, Planning, Cross-functional Team..., Oracle E-Business Suite, Software Training, Diversity Training, Training Facilitation, Corporate Training
Education
Universidad de Santiago de Compostela 1974 — 1979
Bachelors, Education
Tech Data July 2007 - Present
Precision Response Corporation 2005 - 2007
Education
University of Florida 1982 — 1986
Bachelor's degree, College of Journalism, Minor in Business Administration
Federal Home Loan Bank of Chicago March 2014 - Present
QBE FIRST November 1999 - March 2014
Precision Response Corporation 1998 - 1999
JP Morgan Chase February 1990 - 1998
Skills
Insurance, Real Estate, Mergers, Process Improvement, Risk Management, Mortgage Lending, Account Management, Negotiation, Team Building, Strategic Planning, Analysis, Sales, Budget, Leadership, Training, Banking, Budgets, Marketing, Mergers & Acquisitions, Customer Service, Loan Servicing, Project Management, Management, Finance, Financial Analysis, Vendor Management, Underwriting, Mortgage Servicing, Business Analysis, Mortgage Banking, Call Centers, Business Development, Outsourcing, Loans, Relationship Management
Education
University of Florida
Ultimate Software Group June 1998 - Present
Precision Response Corporation 1997 - 1998
Pueblo Xtra International 1991 - 1997
KPMG January 1987 - February 1990
Skills
Accounting, Sarbanes-Oxley, Cognos, Financial Analysis, Cash Management, Mergers, Business Analysis, Forecasting, SaaS, Accounting System, Mergers & Acquisitions, Auditing, Managerial Finance, Strategic Planning, Internal Controls, Business Intelligence, Finance, Analysis, Strategic Financial..., Internal Audit, Executive Management, Budgets, Sarbanes-Oxley Act, Financial Planning
Education
CPA license (GA) 1991 — 1991
CPA, Accounting
Southeastern Louisiana University 1981 — 1986
BS, Accounting
Ponchatoula High School 1976 — 1979
HS diploma, General
FHLB Pittsburgh April 2008 - Present
Precision Response Corporation September 2001 - April 2008
Education
Slippery Rock University of Pennsylvania
Slippery Rock University of Pennsylvania
iadt online
GEICO October 2011 - Present
Knights of Columbus July 2009 - June 2011
Phoenix Life Insurance Company 2007 - 2009
Phoenix Life Insurance Company 2005 - 2009
BISYS 2001 - 2005
Precision Response Corporation November 1997 - August 2000
Skills
Insurance, Underwriting, Life Insurance, Term Life Insurance, Claim, Universal Life
Education
University of Hawaii at Manoa 1992 — 1996
BS, Family Resources
Raycom Media 2003 - Present
Precision Response Corporation 2000 - 2002
Asset Management Outsourcing 1999 - 2000
Risk Management Alternatives (Formerly CSC Credit Services) 1991 - 1999
Skills
Accounts Receivable, Customer Relations, Budgeting, Microsoft Office, Broadcast, Television, Customer Service, Team Building, Process Improvement, Budgets, Marketing, Account Management, Operations Management, Management, Sales, Marketing Strategy, Sales Management, Forecasting, New Business Development, Leadership, Advertising
Education
The Ohio State University - The Max M. Fisher College of Business
Bachelor of Science in Business Administration, Business - Marketing
International Education Corporation August 2015 - Present
International Education Corporation September 2012 - Present
Cinergy Health Inc. January 2009 - June 2009
United Collections Burea August 2008 - January 2009
Precision Response Corporation July 2005 - January 2008
Skills
Customer Service, Career Counseling, Interviews, Time Management, Training, Staff Development, Public Speaking, Leadership, Sales, Higher Education, Microsoft Office, Microsoft Excel, Coaching, Team Building, Program Management, Resume Writing, Microsoft Word, Temporary Placement, Customer Retention, Insurance, Networking, Recruiting, Career Development, PowerPoint, Employee Training, Troubleshooting, Outlook, Technical Support, Customer Satisfaction, Teamwork, Customer Experience, Human Resources, Hiring, Employee Relations, Retaining Customers, Job Coaching, Talent Acquisition, Strategic Planning, Help Desk Support, Process Improvement, Account Management, Cold Calling, Staffing Services, Internet Recruiting
Education
University of Phoenix 2008 — 2012
Bachelor, Business Science/ Management
Theocratic Ministry School
North Miami Beach Senior High School
Independant September 2013 - Present
Wendy's November 2010 - June 2012
David's Bridal December 2008 - May 2010
Staffing Resources August 2006 - February 2008
Precision Response Corporation March 2003 - July 2006
Skills
Inspiring People, People Skills, People-oriented, Connecting People, People Development, Thinking Outside The Box, Analytic Thinking, Big-picture Thinking, Coordinating Events, Coordinating Activities, Coordinating Meetings, Coordinating Schedules, Coordinating Tasks, Coordinating Programs, Hands-on Problem Solver, Hands-on Learning, Hands-on Leadership, Creative Problem Solving, Creative Writing, Creative Solutions, Bible teaching, College Teaching, Teaching Adults, Straight Talking, Passion for Helping..., Typing, Research, Planning & Organizing..., Diligent, outgoing, Loyal, listening, Pay Close Attention to..., Leadership, Dependable Team Player, Merchandising, Visual Merchandising, Apparel, Retail, Social Media Marketing, Interviews, Events Coordination, Social Media
Education
OIC of South Florida 2013 — 2013
OSHA, NCCER, Construction Basics, 4.0
Trinity International University 1997 — 2001
Bachelors of Arts, Mass Communication/Media Studies, 2.97
Pierre Solutions, LLC January 2004 - Present
Self Employed August 2003 - Present
Citibank April 2008 - August 2008
Matrix Technology Group June 2007 - November 2007
Web Direct Brands, Inc. February 2006 - September 2006
Precision Response Corporation September 2000 - November 2001
Haitel S.A. June 1999 - April 2000
Skills
PHP, Delphi, ASP.NET, HTML + CSS, SQL, Visual Basic, VB.NET, C++, C#, Crystal Reports, HTML
Education
University of South Florida
B.S., Electrical Engineering
Miami-Dade Community College
A.A., Computer Science
Université Quisqueya
Diploma, Computer Science
Technical Center for Planning and Applied Economics
Diploma, Statistics and Economic Sciences
Saint Louis de Gonzague,Port-au-Prince,Haiti 1991 — 1994
Honeywell May 2015 - Present
CHRISTUS Health June 2013 - May 2015
CHRISTUS Health August 2010 - May 2013
Boyd Gaming August 2008 - August 2010
Magna International November 2005 - May 2008
Meridian Automotive Systems April 2003 - November 2005
Medical Staffing Network July 2002 - April 2003
Precision Response Corporation February 1999 - May 2002
Skills
FMLA, Employee Relations, EEO, Benefits, Coaching, Customer Service, Unemployment Claims, Hiring, Policy, Employment Law, Employee Engagement, HR Policies, Supervisory Skills, Conflict Resolution, Mentoring, Word, PowerPoint, Interviewing, Excel, Microsoft Office, Applicant Tracking..., HR Strategy, Outlook, Problem Solving, Leadership, Employee Benefits, Interviews, Payroll, Onboarding, Deferred Compensation, Employee Training, Talent Management, Personnel Management, Training
Education
Northcentral University 2015 — 2018
Currently Pursing Doctor of Business Administration (DBA), Human Resources Management/Personnel Administration, General
University of Phoenix 2012 — 2014
MBA, MBA with Concentration in HR Management, 3.56
Wiley College
BBA, Organizational Management
Keiser University January 2007 - Present
Precision Response Corporation 1997 - 2004
Education
University of Miami 1996 — 1997
MBA, International Business and Marketing
Syracuse University 1991 — 1995
BA, Psychology
Bright House Networks February 2011 - Present
Bright House Networks December 2005 - February 2011
AOL Time Warner October 2002 - October 2005
Precision Response Corporation 1999 - 2002
Skills
Call Center, Customer Satisfaction, Operations Management, Process Improvement, Workforce Management, Strategic Planning, Customer Service, Budget, Cross-functional Team..., Microsoft Office, Management, Troubleshooting, Project Management, Access, PowerPoint, Call Centers, Leadership, Training, Customer Experience, Budgets, Vendor Management, Telecommunications, Team Leadership, Team Building
Education
Rollins College 2011 — 2012
Master of Planning in Civic Urbanism, Planning
Rollins College 2007 — 2009
B.A., Economics, International Affairs, Business Administration
DeForest High School
City of Miramar, Florida March 1998 - Present
West Hollywood Private School August 1992 - March 1998
Precision Response Corporation January 1992 - March 1998
Education
Nova Southeastern University 2010 — 2012
Master of Business Administration (M.B.A.), Accounting and Business Administration and Management
Nova Southeastern University 2010 — 2012
Master of Business Administration (MBA), Accounting and Business/Management
Carestream Health October 2011 - Present
Datrose (at Carestream Health) September 2009 - October 2011
Practical Instrument Electronics September 2009 - February 2010
Precision Response Corporation 2002 - 2003
Skills
Manufacturing, Testing, Calibration, Quality Assurance, Troubleshooting, DICOM, Medical Devices, Electronics, X-ray, Medical Imaging
Education
Rochester Institute of Technology 2008 — 2009
Electrical Engineering Technology
University of Central Florida 2001 — 2009
Bachelors, Electrical Engineering Technology
M&N HR Solutions March 2013 - Present
Magnolia Properties July 2015 - Present
Inktel February 2010 - March 2013
Brentwood Property Group March 2003 - February 2010
Inktel August 2001 - March 2003
Precision Response Corporation 1997 - 2001
Skills
Employee Relations, Recruiting, Human Resources, Employee Benefits, Benefits Administration, Training, Payroll, Employment Law, Labor Relations, Direct Marketing, Talent Acquisition, Negotiation, Onboarding, Applicant Tracking..., Talent Management, Performance Management, Organizational..., Employee Engagement, Policy, HRIS, HR Consulting, College Recruiting, Interviews, HR Policies, Customer Retention, Sourcing, Organizational..., Management, Conflict Resolution, New Hire Orientations, Personnel Management, Call Centers, Employee Training, Coaching, Hiring, Leadership Development, Temporary Placement, Time Management, Leadership, Executive Search, Internet Recruiting, Team Building, Workforce Planning
Education
Truman State University
Bachelors, English Communications
Truman State University
Precision Response Corporation 2010 - 2012
Education
Nova Southeastern University
ALPHA1 Staffing/ Search Firm June 2015 - Present
Alpha1 Staffing / Miami-Dade County Clerk of Courts Clerk of the Board November 2014 - June 2015
Miami-Dade County Elections Department November 2014 - November 2014
Miami-Dade County Elections Department August 2014 - August 2014
Miami-Dade County Elections Department November 2013 - November 2013
Habitat for Humanity of Greater Miami, Inc. March 2013 - June 2013
Circuit Court of Polk County, FL August 2007 - June 2013
Habitat for Humanity of Greater Miami, Inc. October 2006 - June 2012
Various companies January 2000 - December 2004
Precision Response Corporation March 2002 - July 2002
Skills
Non-profits, Probate Estate..., Grant Development, Grant Administration..., Federal Government /..., Construction Contract..., Project Management, Compliance, Quality Assurance, Customer Service, Problem Solving, Focusing on details, Multitasking /..., Arranging / Organizing, Leveraging Technology, Safety, Documentation, Fundraising, Nonprofits, Community Outreach, Volunteer Management
Education
University of Miami 1984 — 1988
Bachelor's degree, Electrical / Computer Engineering
Miami-Dade College - Kendall 1982 — 1984
Associate of Arts (AA), Engineering, General Coursework
South Miami Senior High School 1980 — 1982
High School Diploma