Sykes Enterprises, Inc.
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Enterprises, Inc. Employees
Employee
Years
Job
Industry
Beonka Edwards Beonka Edwards's Sykes Enterprises, Inc. Experience May 2011 - December 2011
Job Mass Communications
Industry Media Production
Experience
WLGTV Lander Television September 2012 - April 2013
Sykes Enterprises Inc May 2011 - December 2011
Education
Lander University
Bachelor of Science, Mass Communication
WLGTV Lander Television September 2012 - April 2013
Sykes Enterprises Inc May 2011 - December 2011
Education
Lander University
Bachelor of Science, Mass Communication
Jami Loree Jami Loree's Sykes Enterprises, Inc. Experience 1994 - 1996
Job Writing and Editing Professional
Industry Writing and Editing
Experience
Independent Contractor 2001 - Present
ProCase Corporation 1996 - 2001
Sykes Enterprises Inc. 1994 - 1996
Hydro Research Science 1992 - 1994
Skills
Technical Writing, Online Help, FrameMaker, Software Documentation, Copy Editing, Proofreading, Web Content, Editing, Creative Writing, Books, Newsletters, Manuals, Publications, RoboHelp, Non-fiction, Dreamweaver
Education
University of Washington
Master of Arts (MA), English: Writing
The University of Tennessee at Chattanooga
Bachelor of Arts (BA), English: Writing
Independent Contractor 2001 - Present
ProCase Corporation 1996 - 2001
Sykes Enterprises Inc. 1994 - 1996
Hydro Research Science 1992 - 1994
Skills
Technical Writing, Online Help, FrameMaker, Software Documentation, Copy Editing, Proofreading, Web Content, Editing, Creative Writing, Books, Newsletters, Manuals, Publications, RoboHelp, Non-fiction, Dreamweaver
Education
University of Washington
Master of Arts (MA), English: Writing
The University of Tennessee at Chattanooga
Bachelor of Arts (BA), English: Writing
Lori Lortscher Lori Lortscher's Sykes Enterprises, Inc. Experience September 1990 - October 1995
Job Meeting Coordinator at Event Source Professionals, Inc
Industry Events Services
Experience
Event Source Professionals Inc September 2011 - Present
Borders Books May 2009 - April 2011
Bradshaw Financial Group September 1996 - June 2008
Sykes Enterprises Inc September 1990 - October 1995
Skills
Microsoft Office, Social Media Marketing, Administrative Support, Facebook, Event Management, Conferences, Event Planning, Customer Service, Social Media, Word, PowerPoint, Excel, Account Management, Social Networking, Meeting Planning, Team Building, Corporate Events, Trade Shows, Community Outreach, Sales, Marketing, Leadership, Microsoft Excel, Merchandising, Marketing Communications, Inventory Management, Time Management, Fundraising, Administrative..., Advertising, Microsoft Word, Hospitality, Public Relations, Email Marketing, Marketing Strategy, Online Marketing, Budgets
Education
University of Kentucky 1981 — 1987
B.A., Journalism
Lexington Technical Inst/Lexington Community College 1982 — 1983
Associate, Business Marketing
The University of Texas at Arlington 2011 — 2011
Social Media
Event Source Professionals Inc September 2011 - Present
Borders Books May 2009 - April 2011
Bradshaw Financial Group September 1996 - June 2008
Sykes Enterprises Inc September 1990 - October 1995
Skills
Microsoft Office, Social Media Marketing, Administrative Support, Facebook, Event Management, Conferences, Event Planning, Customer Service, Social Media, Word, PowerPoint, Excel, Account Management, Social Networking, Meeting Planning, Team Building, Corporate Events, Trade Shows, Community Outreach, Sales, Marketing, Leadership, Microsoft Excel, Merchandising, Marketing Communications, Inventory Management, Time Management, Fundraising, Administrative..., Advertising, Microsoft Word, Hospitality, Public Relations, Email Marketing, Marketing Strategy, Online Marketing, Budgets
Education
University of Kentucky 1981 — 1987
B.A., Journalism
Lexington Technical Inst/Lexington Community College 1982 — 1983
Associate, Business Marketing
The University of Texas at Arlington 2011 — 2011
Social Media
Rebecca Blackburn Rebecca Blackburn's Sykes Enterprises, Inc. Experience 2000 - 2004
Job Director of Human Resources at Coalfield Community Action Partnership, Inc.
Industry Nonprofit Organization Management
Experience
Coalfield Community Action Partnership, Inc. September 2007 - Present
Big Sandy Area Community Action Program 2006 - 2007
The Pet Shoppe, Inc 2004 - 2006
Sykes Enterprises, Inc 2000 - 2004
Skills
Interviewing, Employee Relations, Documentation, Recruiting, Human Resources, New Hire Orientations, Career Development, Non-profits, Succession Planning, Payroll, Employee Benefits, Training, Resume Writing, Organizational..., Policy, Career Counseling, Employee Training, Employment Law..., Interviews, Conflict Resolution, Employee Handbooks, Nonprofits, Onboarding
Education
Morehead State University 2010 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Morehead State University 1998 — 2000
BA, Business Administration
Prestonsburg Community College 1996 — 1998
Business Administration
Coalfield Community Action Partnership, Inc. September 2007 - Present
Big Sandy Area Community Action Program 2006 - 2007
The Pet Shoppe, Inc 2004 - 2006
Sykes Enterprises, Inc 2000 - 2004
Skills
Interviewing, Employee Relations, Documentation, Recruiting, Human Resources, New Hire Orientations, Career Development, Non-profits, Succession Planning, Payroll, Employee Benefits, Training, Resume Writing, Organizational..., Policy, Career Counseling, Employee Training, Employment Law..., Interviews, Conflict Resolution, Employee Handbooks, Nonprofits, Onboarding
Education
Morehead State University 2010 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Morehead State University 1998 — 2000
BA, Business Administration
Prestonsburg Community College 1996 — 1998
Business Administration
Shelly Murphy's Sykes Enterprises, Inc. Experience 2011 - 2013
Job Experienced Project and Business Manager
Industry Management Consulting
Experience
Sykes Enterprises Inc 2011 - 2013
SYKES 2006 - 2011
Sykes 2004 - 2006
Sykes 2001 - 2004
Sykes August 1999 - September 2001
US Navy 1986 - May 1991
Skills
Operations Management, BPO, Call Center, Outsourcing, Performance Management, Customer Satisfaction, Workforce Management, Vendor Management, Inbound Marketing, Contact Centers, Call Center Development, Leadership, Offshoring, Management, Service Delivery, Account Management, Team Building, Training Delivery, Development & delivery..., Quality Assurance, Call Centers, Customer Experience, P&L Management, Employee Engagement, Six Sigma, Telecommunications, Process Improvement, Avaya, Team Leadership, Project Management, Training, CRM, Customer Service, Customer Retention, Recruiting, Employee Training, Cross-functional Team..., Project Planning, Human Resources, Business Analysis, Forecasting, Networking, Team Management, Program Management, Business Process..., Strategic Planning, Budgets, Change Management, Coaching, Contract Management
Education
PMI
Working towards PMP Certification, Project Management - Currently have over 7500 hours of Project Management experience
Minot State University 1998 — 2003
BGS
Sykes Enterprises Inc 2011 - 2013
SYKES 2006 - 2011
Sykes 2004 - 2006
Sykes 2001 - 2004
Sykes August 1999 - September 2001
US Navy 1986 - May 1991
Skills
Operations Management, BPO, Call Center, Outsourcing, Performance Management, Customer Satisfaction, Workforce Management, Vendor Management, Inbound Marketing, Contact Centers, Call Center Development, Leadership, Offshoring, Management, Service Delivery, Account Management, Team Building, Training Delivery, Development & delivery..., Quality Assurance, Call Centers, Customer Experience, P&L Management, Employee Engagement, Six Sigma, Telecommunications, Process Improvement, Avaya, Team Leadership, Project Management, Training, CRM, Customer Service, Customer Retention, Recruiting, Employee Training, Cross-functional Team..., Project Planning, Human Resources, Business Analysis, Forecasting, Networking, Team Management, Program Management, Business Process..., Strategic Planning, Budgets, Change Management, Coaching, Contract Management
Education
PMI
Working towards PMP Certification, Project Management - Currently have over 7500 hours of Project Management experience
Minot State University 1998 — 2003
BGS
Nicole Elkin Nicole Elkin's Sykes Enterprises, Inc. Experience September 2006 - February 2007
Job Associate at David Weekley Homes
Industry Information Technology and Services
Experience
David Weekley Homes February 2014 - Present
The Container Store November 2011 - May 2014
Coventry Health Care October 2009 - September 2011
Elkin for House Campaign April 2010 - November 2010
United States Peace Corps May 2007 - July 2009
Sykes Enterprises Inc September 2006 - February 2007
Teamsters Lounge May 2006 - September 2006
Minnesota State University Student Association (MSUSA) August 2005 - May 2006
Minnesota State University Student Association (MSUSA) August 2003 - May 2004
Skills
Exhibit self-motivation, Encourage effective..., Set goals and follow..., Fundraising, Event Planning, Public Speaking, Leadership, Program Management, Social Media, Event Management, Research, Management, Non-profits, Higher Education, Teaching, Volunteer Management, International..., Community Outreach
Education
Minnesota State University, Moorhead 2001 — 2006
B.A., Political Science
University of Portsmouth 2004 — 2005
Study Abroad, Politics
David Weekley Homes February 2014 - Present
The Container Store November 2011 - May 2014
Coventry Health Care October 2009 - September 2011
Elkin for House Campaign April 2010 - November 2010
United States Peace Corps May 2007 - July 2009
Sykes Enterprises Inc September 2006 - February 2007
Teamsters Lounge May 2006 - September 2006
Minnesota State University Student Association (MSUSA) August 2005 - May 2006
Minnesota State University Student Association (MSUSA) August 2003 - May 2004
Skills
Exhibit self-motivation, Encourage effective..., Set goals and follow..., Fundraising, Event Planning, Public Speaking, Leadership, Program Management, Social Media, Event Management, Research, Management, Non-profits, Higher Education, Teaching, Volunteer Management, International..., Community Outreach
Education
Minnesota State University, Moorhead 2001 — 2006
B.A., Political Science
University of Portsmouth 2004 — 2005
Study Abroad, Politics
Gino Di Dio Gino Di Dio's Sykes Enterprises, Inc. Experience August 1996 - August 1999
Job MANAGEMENT, SALES AND OPERATIONS PROFESSIONAL
Industry Management Consulting
Experience
Higher Level Solutions LLC June 2012 - Present
Specialized Loan Servicing March 2010 - June 2012
Mann>Bracken, LLP May 2007 - June 2009
Fidelity Mortgage May 2006 - May 2007
ICE Inc /Solutions January 2005 - May 2006
Time Warner Cable July 2001 - July 2002
tw telecom August 1999 - July 2001
Sykes Enterprises, Inc August 1996 - August 1999
Skills
Leadership, Account Management, Marketing, Training, Management, Process Improvement, Sales, Project Management, Program Management, Analysis, Sales Operations, Budgets, Call Centers, Customer Service, Selling, New Business Development, Sales Process, Sales Management, Negotiation, Quality Assurance, Coaching, Cold Calling, Team Building, Process Scheduler, Business Strategy, Team Leadership, Finance, Customer Satisfaction
Education
University of Northern Colorado 1994 — 1999
BA, Musical Theatre
Higher Level Solutions LLC June 2012 - Present
Specialized Loan Servicing March 2010 - June 2012
Mann>Bracken, LLP May 2007 - June 2009
Fidelity Mortgage May 2006 - May 2007
ICE Inc /Solutions January 2005 - May 2006
Time Warner Cable July 2001 - July 2002
tw telecom August 1999 - July 2001
Sykes Enterprises, Inc August 1996 - August 1999
Skills
Leadership, Account Management, Marketing, Training, Management, Process Improvement, Sales, Project Management, Program Management, Analysis, Sales Operations, Budgets, Call Centers, Customer Service, Selling, New Business Development, Sales Process, Sales Management, Negotiation, Quality Assurance, Coaching, Cold Calling, Team Building, Process Scheduler, Business Strategy, Team Leadership, Finance, Customer Satisfaction
Education
University of Northern Colorado 1994 — 1999
BA, Musical Theatre
Deirdre Vassallo Deirdre Vassallo's Sykes Enterprises, Inc. Experience June 1996 - January 2000
Job Compensation and Benefits Administrator at Leupold & Stevens, Inc.
Industry Human Resources
Experience
Leupold & Stevens, Inc. November 2014 - Present
Leupold & Stevens, Inc. April 2012 - Present
Leupold & Stevens, Inc April 2012 - October 2012
Sykes Enterprises, Inc June 1996 - January 2000
Keystone Title Company June 1993 - June 1996
Land Title Guarantee January 1992 - August 1992
Skills
Interviews, Personnel Management, Outlook, Conflict Resolution, Teamwork, Research, Process Scheduler, Screening, Job Descriptions, Training, Customer Service, Employee Training, Employment Law, Inventory Management, Leadership, Microsoft Excel, Performance Management, Sourcing, Succession Planning, Time Management, FMLA
Education
Portland State University 2010 — 2013
Bachelor of Science (BS), Human Resources Management, 3.90
Portland State University 2010 — 2013
Bachelor of Science (BS), Management and Leadership, 3.90
Portland Community College 2008 — 2010
Associates of Science Oregon Business Transfer Degree, Business
Oregon Institute of Technology 1996 — 1999
Electrical Engineering
Leupold & Stevens, Inc. November 2014 - Present
Leupold & Stevens, Inc. April 2012 - Present
Leupold & Stevens, Inc April 2012 - October 2012
Sykes Enterprises, Inc June 1996 - January 2000
Keystone Title Company June 1993 - June 1996
Land Title Guarantee January 1992 - August 1992
Skills
Interviews, Personnel Management, Outlook, Conflict Resolution, Teamwork, Research, Process Scheduler, Screening, Job Descriptions, Training, Customer Service, Employee Training, Employment Law, Inventory Management, Leadership, Microsoft Excel, Performance Management, Sourcing, Succession Planning, Time Management, FMLA
Education
Portland State University 2010 — 2013
Bachelor of Science (BS), Human Resources Management, 3.90
Portland State University 2010 — 2013
Bachelor of Science (BS), Management and Leadership, 3.90
Portland Community College 2008 — 2010
Associates of Science Oregon Business Transfer Degree, Business
Oregon Institute of Technology 1996 — 1999
Electrical Engineering
Richard Landers Richard Landers's Sykes Enterprises, Inc. Experience November 1987 - December 1991
Job Church Business Administrator at Providence Baptist Church Charlotte NC
Industry Nonprofit Organization Management
Experience
Providence Baptist Church - Charlotte NC August 2013 - Present
Morning Pointe October 2012 - March 2013
Veritas InCare LLC March 2010 - June 2012
First Baptist Church-Richmond KY April 2002 - May 2009
Immanuel Baptist Church-Lexington KY February 2001 - August 2001
Covenant Presbyterian Church-Charlotte NC May 1995 - September 2000
Providence Baptist Church-Charlotte NC April 1992 - May 1995
Sykes Enterprises Inc November 1987 - December 1991
Skills
Fundraising, Recruiting, Healthcare, Policy, Human Resources, Budgets, Healthcare Management, Home Care, Medicare, Strategic Planning, Community Outreach, Hospitals, Leadership, Leadership Development, Management, Nonprofits, Public Speaking, Team Building, Volunteer Management
Education
University of Kentucky 1980 — 1983
Bachelor of General Studies, Pre-Law Studies and Public Admin
Somerset Community College 1978 — 1980
Associate of Arts, Political Science and Government and Pre Law
Providence Baptist Church - Charlotte NC August 2013 - Present
Morning Pointe October 2012 - March 2013
Veritas InCare LLC March 2010 - June 2012
First Baptist Church-Richmond KY April 2002 - May 2009
Immanuel Baptist Church-Lexington KY February 2001 - August 2001
Covenant Presbyterian Church-Charlotte NC May 1995 - September 2000
Providence Baptist Church-Charlotte NC April 1992 - May 1995
Sykes Enterprises Inc November 1987 - December 1991
Skills
Fundraising, Recruiting, Healthcare, Policy, Human Resources, Budgets, Healthcare Management, Home Care, Medicare, Strategic Planning, Community Outreach, Hospitals, Leadership, Leadership Development, Management, Nonprofits, Public Speaking, Team Building, Volunteer Management
Education
University of Kentucky 1980 — 1983
Bachelor of General Studies, Pre-Law Studies and Public Admin
Somerset Community College 1978 — 1980
Associate of Arts, Political Science and Government and Pre Law
Claye Moore Claye Moore's Sykes Enterprises, Inc. Experience March 1999 - September 1999
Job Senior Technical Recruiter at Company Private
Industry Staffing and Recruiting
Experience
Company Private May 2014 - Present
Company Private June 2013 - May 2014
Fusion Solutions March 2009 - May 2013
Multipoint Wireless LLC January 2008 - January 2009
Northrop Grumman IT January 2002 - November 2007
Northrop Grumman IT January 2001 - January 2002
Logicon (Northrop Grumman IT) September 2000 - January 2001
psiSEARCH July 2000 - September 2000
Syntel, Inc October 1999 - July 2000
Sykes Enterprises, Inc March 1999 - September 1999
Education
University of North Texas 1995 — 1997
BBA, Human Resource Mgmt
Company Private May 2014 - Present
Company Private June 2013 - May 2014
Fusion Solutions March 2009 - May 2013
Multipoint Wireless LLC January 2008 - January 2009
Northrop Grumman IT January 2002 - November 2007
Northrop Grumman IT January 2001 - January 2002
Logicon (Northrop Grumman IT) September 2000 - January 2001
psiSEARCH July 2000 - September 2000
Syntel, Inc October 1999 - July 2000
Sykes Enterprises, Inc March 1999 - September 1999
Education
University of North Texas 1995 — 1997
BBA, Human Resource Mgmt
Alicia Brady's Sykes Enterprises, Inc. Experience October 2005 - May 2007
Job
Industry Retail
Experience
HSN September 2015 - Present
HSN August 2014 - Present
HSN July 2013 - July 2014
HSN August 2012 - July 2013
HSN September 2011 - August 2012
APAC Customer Services, Inc May 2007 - September 2011
Sykes Enterprises, Inc October 2005 - May 2007
Rita Staffing October 2004 - October 2005
Skills
Onboarding, Applicant Tracking..., Employee Relations, Talent Acquisition, Technical Recruiting, Personnel Management, Sourcing, HR Policies, Employee Benefits, HRIS, Organizational..., Taleo, Benefits Administration, Talent Management, New Hire Orientations, Employee Training, Temporary Placement, Staffing Services, ADP Payroll, Screening Resumes, Benefits Negotiation, Labor Relations, Contract Recruitment, Payroll, Resume Writing, Training, Performance Management, Employee Engagement, Human Resources, Interviews, Leadership Development, Recruitment Advertising, Executive Search, Succession Planning, College Recruiting, Coaching, FMLA, Job Fairs, Temporary Staffing, Deferred Compensation, Recruiting, Screening, HR Consulting, Job Descriptions, PeopleSoft, Employment Law, Internet Recruiting, Employer Branding, Workforce Planning, Vendor Management
Education
University of Florida
B.S, Decision and Information Sciences
HSN September 2015 - Present
HSN August 2014 - Present
HSN July 2013 - July 2014
HSN August 2012 - July 2013
HSN September 2011 - August 2012
APAC Customer Services, Inc May 2007 - September 2011
Sykes Enterprises, Inc October 2005 - May 2007
Rita Staffing October 2004 - October 2005
Skills
Onboarding, Applicant Tracking..., Employee Relations, Talent Acquisition, Technical Recruiting, Personnel Management, Sourcing, HR Policies, Employee Benefits, HRIS, Organizational..., Taleo, Benefits Administration, Talent Management, New Hire Orientations, Employee Training, Temporary Placement, Staffing Services, ADP Payroll, Screening Resumes, Benefits Negotiation, Labor Relations, Contract Recruitment, Payroll, Resume Writing, Training, Performance Management, Employee Engagement, Human Resources, Interviews, Leadership Development, Recruitment Advertising, Executive Search, Succession Planning, College Recruiting, Coaching, FMLA, Job Fairs, Temporary Staffing, Deferred Compensation, Recruiting, Screening, HR Consulting, Job Descriptions, PeopleSoft, Employment Law, Internet Recruiting, Employer Branding, Workforce Planning, Vendor Management
Education
University of Florida
B.S, Decision and Information Sciences
Emmylou Shivley Emmylou Shivley's Sykes Enterprises, Inc. Experience October 2009 - August 2011
Job IT Financial Analyst at Sykes Enterprises, Inc
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises August 2011 - Present
Sykes Enterprises, Inc October 2009 - August 2011
Sykes Asia, Inc June 2004 - April 2009
Astech Pengson Distributors, Inc January 2002 - May 2004
Astech Pengson Distributors, Inc October 1999 - December 2001
Astech Pengson Distributors, Inc May 1996 - September 1999
Skills
Vendor Management, Call Center, Telecommunications, Analysis, Business Analysis, Call Centers, IT Service Management, Management, Negotiation, Networking, Outsourcing, Product Management, Program Management, Sales, Process Improvement
Education
Polytechnic University of the Philippines 1992 — 1996
Bachelor of Arts, Broadcast Communication
Sykes Enterprises August 2011 - Present
Sykes Enterprises, Inc October 2009 - August 2011
Sykes Asia, Inc June 2004 - April 2009
Astech Pengson Distributors, Inc January 2002 - May 2004
Astech Pengson Distributors, Inc October 1999 - December 2001
Astech Pengson Distributors, Inc May 1996 - September 1999
Skills
Vendor Management, Call Center, Telecommunications, Analysis, Business Analysis, Call Centers, IT Service Management, Management, Negotiation, Networking, Outsourcing, Product Management, Program Management, Sales, Process Improvement
Education
Polytechnic University of the Philippines 1992 — 1996
Bachelor of Arts, Broadcast Communication
Leslie Holloman's Sykes Enterprises, Inc. Experience August 2003 - April 2007
Job Autism is not a processing error, it is a different operating system.
Industry Internet
Experience
State of Kentucky - Commonwealth Office of Technnology August 2014 - November 2014
SWAN June 2013 - May 2014
Sarcom September 2012 - June 2013
Pavlov Media September 2010 - January 2012
Pavlov Media April 2008 - September 2010
Pavlov Media December 2007 - April 2008
Spherion July 2007 - December 2007
Sykes Enterprises Inc August 2003 - April 2007
Sykes Enterprises Inc January 2003 - August 2003
Skills
Microsoft Office, SQL, MySQL, Dreamweaver, Call Center, Customer Service, PC, Networking, Quality Assurance, Call Centers, Technical Support, Active Directory, Databases, Microsoft SQL Server, Troubleshooting, Management
Education
Murray State University 1993 — 1998
B.S., Criminal Justice
State of Kentucky - Commonwealth Office of Technnology August 2014 - November 2014
SWAN June 2013 - May 2014
Sarcom September 2012 - June 2013
Pavlov Media September 2010 - January 2012
Pavlov Media April 2008 - September 2010
Pavlov Media December 2007 - April 2008
Spherion July 2007 - December 2007
Sykes Enterprises Inc August 2003 - April 2007
Sykes Enterprises Inc January 2003 - August 2003
Skills
Microsoft Office, SQL, MySQL, Dreamweaver, Call Center, Customer Service, PC, Networking, Quality Assurance, Call Centers, Technical Support, Active Directory, Databases, Microsoft SQL Server, Troubleshooting, Management
Education
Murray State University 1993 — 1998
B.S., Criminal Justice
Amy Staley Amy Staley's Sykes Enterprises, Inc. Experience November 2013 - July 2014
Job Freelance Writer
Industry Writing and Editing
Experience
Freelance / Content writer July 2014 - Present
Sykes Enterprises Inc. November 2013 - July 2014
Alvey Sheet Metal September 2010 - May 2013
Joe's Repair Shoppe Saloon April 2008 - August 2009
Skills
Call Centers, Customer Experience, Technical Support, Troubleshooting, Customer Service, Performance Management, Windows 7, Windows XP, Training, Project Management, Windows, Microsoft Excel, Help Desk Support, Time Management, Networking, Team Leadership, Teamwork, Data Entry, Bartending, Microsoft Word, Sales, Technical Writing, Telephone Skills, Social Media, Communication, Online Marketing, Social Networking, Microsoft Office, Editing, Facebook, Leadership, Analysis, PowerPoint, Event Planning, Marketing, Public Speaking, Management
Education
Jackson Hewitt Tax School 2012 — 2013
Federal and State tax laws and procedures
Ozarks Technical Community College 2003 — 2004
Freelance / Content writer July 2014 - Present
Sykes Enterprises Inc. November 2013 - July 2014
Alvey Sheet Metal September 2010 - May 2013
Joe's Repair Shoppe Saloon April 2008 - August 2009
Skills
Call Centers, Customer Experience, Technical Support, Troubleshooting, Customer Service, Performance Management, Windows 7, Windows XP, Training, Project Management, Windows, Microsoft Excel, Help Desk Support, Time Management, Networking, Team Leadership, Teamwork, Data Entry, Bartending, Microsoft Word, Sales, Technical Writing, Telephone Skills, Social Media, Communication, Online Marketing, Social Networking, Microsoft Office, Editing, Facebook, Leadership, Analysis, PowerPoint, Event Planning, Marketing, Public Speaking, Management
Education
Jackson Hewitt Tax School 2012 — 2013
Federal and State tax laws and procedures
Ozarks Technical Community College 2003 — 2004
William Moll Jr. William Moll Jr.'s Sykes Enterprises, Inc. Experience May 1992 - August 1992
Job Mainframe Senior Storage Engineer at FISERV
Industry Information Technology and Services
Experience
FISERV July 2015 - Present
EZEN Computer Services Inc May 2012 - July 2015
Millenium Software April 2011 - September 2011
Sai People Solutions March 2010 - April 2011
CIBER, Inc. April 2006 - September 2009
Crowley Maritime November 1998 - April 2006
COMSYS August 1992 - October 1998
Sykes Enterprises Inc. May 1992 - August 1992
Martin Marietta October 1985 - April 1992
AT&T Information Systems June 1981 - October 1985
Skills
SAS, Microsoft Office, DFDSS, DFHSM, DFSMS, Catalog Solutions, Catalog Recovery Plus, TREX, HSM Fast Audit, COBOL, RPG, ASSEMBLER, DYL260, DYL280, JCL, JCL Check, FDR, FSE, TSO, ISPF, ISPF Diaglogs, ACS Routines, Clists, Wylbur, Panvalet, Librarian, CA1 (TMS), ICF Catalogs, IDCAMS, VSAM, FOCUS, CA-Optimizer, Syncsort, Script, XICS, HFDL, Xpediter, Disaster Recovery, PDSE (startool), Mainframe, Dasd, Software Installation, SMP/E, SMF, DFRMM, VTS, ZOS/MVS, TLMS, RMF, z/OS
Education
Northampton Community College 1974 — 1975
Did not finish, Computer Science, 3.5
Intext Computer Institute 1972 — 1973
certificate of completion, Computer Programming, 4.0
FISERV July 2015 - Present
EZEN Computer Services Inc May 2012 - July 2015
Millenium Software April 2011 - September 2011
Sai People Solutions March 2010 - April 2011
CIBER, Inc. April 2006 - September 2009
Crowley Maritime November 1998 - April 2006
COMSYS August 1992 - October 1998
Sykes Enterprises Inc. May 1992 - August 1992
Martin Marietta October 1985 - April 1992
AT&T Information Systems June 1981 - October 1985
Skills
SAS, Microsoft Office, DFDSS, DFHSM, DFSMS, Catalog Solutions, Catalog Recovery Plus, TREX, HSM Fast Audit, COBOL, RPG, ASSEMBLER, DYL260, DYL280, JCL, JCL Check, FDR, FSE, TSO, ISPF, ISPF Diaglogs, ACS Routines, Clists, Wylbur, Panvalet, Librarian, CA1 (TMS), ICF Catalogs, IDCAMS, VSAM, FOCUS, CA-Optimizer, Syncsort, Script, XICS, HFDL, Xpediter, Disaster Recovery, PDSE (startool), Mainframe, Dasd, Software Installation, SMP/E, SMF, DFRMM, VTS, ZOS/MVS, TLMS, RMF, z/OS
Education
Northampton Community College 1974 — 1975
Did not finish, Computer Science, 3.5
Intext Computer Institute 1972 — 1973
certificate of completion, Computer Programming, 4.0
Jennifer Mignott Jennifer Mignott's Sykes Enterprises, Inc. Experience September 1997 - June 2012
Job Asset Manager at Bayview Loan Servicing, LLC
Industry Financial Services
Experience
Bayview Loan Servicing, LLC September 2012 - Present
Sykes Enterprises Inc September 1997 - June 2012
Skills
Instructional Design, Lotus Notes, MSP Advanced..., Microsoft Excel, Microsoft Word, Microsoft Office, Pivot Tables, eLearning Authoring..., Adult Learning Theory, Training in the BPO..., Use of Technology in..., HealthCare and..., ISO 9001:2000, People development, Administration and..., Call Centers, Coaching, Contact Centers, E-Learning, Employee Training, Leadership, Management, People Development, Quality Assurance, Training
Education
University of Phoenix 2007 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Deans List
Niagara County Community College 1998 — 1999
Associate's degree, Licensed Practical/Vocational Nurse Training, Dean's List
Bayview Loan Servicing, LLC September 2012 - Present
Sykes Enterprises Inc September 1997 - June 2012
Skills
Instructional Design, Lotus Notes, MSP Advanced..., Microsoft Excel, Microsoft Word, Microsoft Office, Pivot Tables, eLearning Authoring..., Adult Learning Theory, Training in the BPO..., Use of Technology in..., HealthCare and..., ISO 9001:2000, People development, Administration and..., Call Centers, Coaching, Contact Centers, E-Learning, Employee Training, Leadership, Management, People Development, Quality Assurance, Training
Education
University of Phoenix 2007 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Deans List
Niagara County Community College 1998 — 1999
Associate's degree, Licensed Practical/Vocational Nurse Training, Dean's List
Andrew Soloninka's Sykes Enterprises, Inc. Experience August 1996 - October 1997
Job Engineer User Experience at Ranstad Technologies
Industry Computer Software
Experience
Insight Global@Qualcomm May 2014 - October 2014
IEM August 2013 - April 2014
Apex Systems at IBM October 2012 - August 2013
BB&T July 2010 - October 2012
CTG December 2009 - April 2010
IBM October 1997 - May 2009
Sykes Enterprises Inc. August 1996 - October 1997
Skills
XSLT, Eclipse, JDBC, Servlets, Spring, JSP, CVS, Tomcat, Java Enterprise Edition, ClearCase, XSD, WebSphere Application..., Struts, DB2, Core Java, TIBCO, Ant, Web Services, Eclipse Plugin..., Software Development..., Java, JavaScript, Microsoft SQL Server, JUnit, Subversion, XML, Linux, C#, Visual Studio, .NET, Visual Basic, CSS, Python, J2EE Application..., XHTML, SOA, Websphere, Technical Architecture, Technical Leadership, Technical Staff..., Agile Methodologies, Unix, Perl, AIX, Spring Framework, SDLC
Education
Purdue University
Bachelor's Degree, Chemical Engineering
Insight Global@Qualcomm May 2014 - October 2014
IEM August 2013 - April 2014
Apex Systems at IBM October 2012 - August 2013
BB&T July 2010 - October 2012
CTG December 2009 - April 2010
IBM October 1997 - May 2009
Sykes Enterprises Inc. August 1996 - October 1997
Skills
XSLT, Eclipse, JDBC, Servlets, Spring, JSP, CVS, Tomcat, Java Enterprise Edition, ClearCase, XSD, WebSphere Application..., Struts, DB2, Core Java, TIBCO, Ant, Web Services, Eclipse Plugin..., Software Development..., Java, JavaScript, Microsoft SQL Server, JUnit, Subversion, XML, Linux, C#, Visual Studio, .NET, Visual Basic, CSS, Python, J2EE Application..., XHTML, SOA, Websphere, Technical Architecture, Technical Leadership, Technical Staff..., Agile Methodologies, Unix, Perl, AIX, Spring Framework, SDLC
Education
Purdue University
Bachelor's Degree, Chemical Engineering
Hal Keller Hal Keller's Sykes Enterprises, Inc. Experience August 1998 - March 2004
Job Supervisor at Advanced Call Center Technologies
Industry Consumer Services
Experience
Junction City Middle School March 2015 - Present
Salina Rescue Mission August 2014 - March 2015
Advanced Call Center Technologies June 2014 - August 2014
Big Lakes Developmental Center August 2010 - May 2014
UMB Bank November 2009 - June 2010
Capital One Bank December 2007 - April 2009
Empire-Today, LLC January 2005 - October 2007
lock/line, LLC March 2004 - December 2004
Sykes Enterprises, Inc August 1998 - March 2004
Sykes 1998 - 2004
Skills
Customer Relations, Microsoft Office, Youth Ministry, Coaching, Team Building, Team Management, Business Analysis, Conflict Management, Counseling, Call Center, Supervisory Skills, Customer Service, Process Improvement, Hiring, Performance Management, Customer Satisfaction, Mentoring, Team Leadership, Scheduling, Recruiting, Call Centers, Workforce Management, Six Sigma, Human Resources, Training, Troubleshooting, Leadership, CRM, Operations Management, Customer Experience, Forecasting, Interviews, Change Management, Project Management, Employee Training, Call Center Development, Organizational..., Microsoft Excel, Conflict Resolution, PowerPoint, Microsoft Word, Business Process..., Training Delivery, Contact Centers, Outlook, Banking, Data Analysis, Customer Retention, Process Scheduler
Education
Villanova University 2009 — 2009
Certificate, Six Sigma Greenbelt
Palm Beach Atlantic University 1978 — 1983
Not Completed, Bio-Chemistry, Theology
Junction City Middle School March 2015 - Present
Salina Rescue Mission August 2014 - March 2015
Advanced Call Center Technologies June 2014 - August 2014
Big Lakes Developmental Center August 2010 - May 2014
UMB Bank November 2009 - June 2010
Capital One Bank December 2007 - April 2009
Empire-Today, LLC January 2005 - October 2007
lock/line, LLC March 2004 - December 2004
Sykes Enterprises, Inc August 1998 - March 2004
Sykes 1998 - 2004
Skills
Customer Relations, Microsoft Office, Youth Ministry, Coaching, Team Building, Team Management, Business Analysis, Conflict Management, Counseling, Call Center, Supervisory Skills, Customer Service, Process Improvement, Hiring, Performance Management, Customer Satisfaction, Mentoring, Team Leadership, Scheduling, Recruiting, Call Centers, Workforce Management, Six Sigma, Human Resources, Training, Troubleshooting, Leadership, CRM, Operations Management, Customer Experience, Forecasting, Interviews, Change Management, Project Management, Employee Training, Call Center Development, Organizational..., Microsoft Excel, Conflict Resolution, PowerPoint, Microsoft Word, Business Process..., Training Delivery, Contact Centers, Outlook, Banking, Data Analysis, Customer Retention, Process Scheduler
Education
Villanova University 2009 — 2009
Certificate, Six Sigma Greenbelt
Palm Beach Atlantic University 1978 — 1983
Not Completed, Bio-Chemistry, Theology
Leslie Johnson CTP Leslie Johnson CTP's Sykes Enterprises, Inc. Experience June 2008 - April 2012
Job Principle Consultant at SunGard
Industry Accounting
Experience
SunGard July 2014 - Present
AVI-SPL May 2013 - July 2014
Citi December 2012 - February 2013
Sykes Enterprises, Inc June 2008 - April 2012
NW Natural Gas November 2002 - May 2008
Oregon Health & Science University September 2001 - November 2002
Oregon Health & Science University December 1999 - September 2001
Columbia Community Mental Health July 1994 - December 1999
Skills
Treasury Management, Treasury, Accounts Receivable, Process Improvement, Risk Management, SAP, Microsoft Excel, Banking, Payroll, Microsoft Word, Access, Analysis, Outlook, Accounts Payable, Bloomberg, Hyperion Enterprise, PowerPoint, Lawson, Treasury Workstation, Reval, Microsoft Dynamics SL, Budgets, Sage, Microsoft Outlook, Microsoft Powerpoint, Microsoft Access, Oracle, Solomon, Timberline Software, Six Sigma, HP TRIM, Hyperion, SharePoint, ADP Payforce, ADP eTime, Avantgard Integrity
Education
University of Phoenix
B.S, Business Administration
SunGard July 2014 - Present
AVI-SPL May 2013 - July 2014
Citi December 2012 - February 2013
Sykes Enterprises, Inc June 2008 - April 2012
NW Natural Gas November 2002 - May 2008
Oregon Health & Science University September 2001 - November 2002
Oregon Health & Science University December 1999 - September 2001
Columbia Community Mental Health July 1994 - December 1999
Skills
Treasury Management, Treasury, Accounts Receivable, Process Improvement, Risk Management, SAP, Microsoft Excel, Banking, Payroll, Microsoft Word, Access, Analysis, Outlook, Accounts Payable, Bloomberg, Hyperion Enterprise, PowerPoint, Lawson, Treasury Workstation, Reval, Microsoft Dynamics SL, Budgets, Sage, Microsoft Outlook, Microsoft Powerpoint, Microsoft Access, Oracle, Solomon, Timberline Software, Six Sigma, HP TRIM, Hyperion, SharePoint, ADP Payforce, ADP eTime, Avantgard Integrity
Education
University of Phoenix
B.S, Business Administration
Damien Kurrin Damien Kurrin's Sykes Enterprises, Inc. Experience May 1990 - November 1992
Job Documentation Manager at Manhattan Software a Trimble company
Industry Information Technology and Services
Experience
Manhattan Software - a Trimble company May 2013 - Present
MedAssets September 2012 - May 2013
Fidelity Investments April 2011 - September 2012
Saxon Mortgage Services September 2010 - January 2011
e-Rewards Market Research June 2010 - July 2010
City of Fort Worth October 2009 - February 2010
Quadrem Corp November 2006 - January 2009
CSC November 1992 - June 2006
Sykes Enterprises Inc. May 1990 - November 1992
IBM January 1988 - May 1990
Skills
Technical Writing, Copy Editing, Technical Documentation, MadCap Flare, FrameMaker, Microsoft Office 2007, Visio, Adobe Acrobat, RoboHelp, PowerPoint, Excel, Microsoft Word, FrontPage, Photoshop, SharePoint, Corel Draw, Paint Shop Pro, SnagIt, HTML, PDF, Online Help, Desktop Publishing, Procedures Manuals, Template Creation, Style Guides, Woodworking, Graphics, Reference Manuals, Instruction Manuals, Problem Solving, Help Files, HTML Help, Software Documentation, Flow Charts, Process Flow, Content Management, Technical Communication, Usability Testing
Education
University of North Texas 1981 — 1990
B.S., Computer Science
Richland Community College 1975 — 1980
Manhattan Software - a Trimble company May 2013 - Present
MedAssets September 2012 - May 2013
Fidelity Investments April 2011 - September 2012
Saxon Mortgage Services September 2010 - January 2011
e-Rewards Market Research June 2010 - July 2010
City of Fort Worth October 2009 - February 2010
Quadrem Corp November 2006 - January 2009
CSC November 1992 - June 2006
Sykes Enterprises Inc. May 1990 - November 1992
IBM January 1988 - May 1990
Skills
Technical Writing, Copy Editing, Technical Documentation, MadCap Flare, FrameMaker, Microsoft Office 2007, Visio, Adobe Acrobat, RoboHelp, PowerPoint, Excel, Microsoft Word, FrontPage, Photoshop, SharePoint, Corel Draw, Paint Shop Pro, SnagIt, HTML, PDF, Online Help, Desktop Publishing, Procedures Manuals, Template Creation, Style Guides, Woodworking, Graphics, Reference Manuals, Instruction Manuals, Problem Solving, Help Files, HTML Help, Software Documentation, Flow Charts, Process Flow, Content Management, Technical Communication, Usability Testing
Education
University of North Texas 1981 — 1990
B.S., Computer Science
Richland Community College 1975 — 1980
Louie Victorio Santos's Sykes Enterprises, Inc. Experience July 2004 - December 2005
Job Fulfillment Associate at Amazon
Industry Marketing and Advertising
Experience
Bella and Bash Consulting July 2015 - July 2015
Freelancer.com June 2014 - March 2015
Freelancer.com February 2013 - June 2014
YouCompare.com.au March 2012 - October 2012
Sulit.com.ph March 2011 - October 2011
AXA July 2008 - August 2009
Sykes Enterprises Inc. July 2004 - December 2005
Skills
Advertising, Marketing, Online Advertising, Direct Marketing, Sales, Marketing Strategy, Entrepreneurship, Management, Social Media Marketing, Lead Generation, Leadership, Selling, Sales Operations, Online Marketing, Email Marketing, CRM, E-commerce, Customer Service, Account Management, Sales and Marketing, Sales Management, Negotiation, Problem Solving, Financial Analysis
Education
Polytechnic University of the Philippines 2001 — 2004
Bachelor in Broadcast Communication, Radio and Television Broadcasting Technology/Technician
Polytechnic University of the Philippines 1996 — 1999
Bachelor of Science in Electronics and Communications Engineering, E.C.E.
Bella and Bash Consulting July 2015 - July 2015
Freelancer.com June 2014 - March 2015
Freelancer.com February 2013 - June 2014
YouCompare.com.au March 2012 - October 2012
Sulit.com.ph March 2011 - October 2011
AXA July 2008 - August 2009
Sykes Enterprises Inc. July 2004 - December 2005
Skills
Advertising, Marketing, Online Advertising, Direct Marketing, Sales, Marketing Strategy, Entrepreneurship, Management, Social Media Marketing, Lead Generation, Leadership, Selling, Sales Operations, Online Marketing, Email Marketing, CRM, E-commerce, Customer Service, Account Management, Sales and Marketing, Sales Management, Negotiation, Problem Solving, Financial Analysis
Education
Polytechnic University of the Philippines 2001 — 2004
Bachelor in Broadcast Communication, Radio and Television Broadcasting Technology/Technician
Polytechnic University of the Philippines 1996 — 1999
Bachelor of Science in Electronics and Communications Engineering, E.C.E.
Alexis Hollman Alexis Hollman's Sykes Enterprises, Inc. Experience September 2010 - October 2011
Job Business Education Teacher at Hampton County School District 1
Industry Education Management
Experience
Hampton County School District 1 January 2015 - Present
Sumter School District August 2013 - December 2014
Staples June 2014 - August 2014
Staples October 2013 - June 2014
Sykes Enterprises, Inc September 2010 - October 2011
jcpenney November 2008 - August 2009
Skills
Customer Service, Communication Skills, Microsoft Office, Listening to customers, Teamwork, Team-oriented, Team Leadership, Highly detail oriented, Close Attention to..., Oral & Written..., PowerPoint, Sales, Management, Customer Satisfaction, Retail, Communication, Event Planning, Leadership, Microsoft Excel
Education
Morris College 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Hampton County School District 1 January 2015 - Present
Sumter School District August 2013 - December 2014
Staples June 2014 - August 2014
Staples October 2013 - June 2014
Sykes Enterprises, Inc September 2010 - October 2011
jcpenney November 2008 - August 2009
Skills
Customer Service, Communication Skills, Microsoft Office, Listening to customers, Teamwork, Team-oriented, Team Leadership, Highly detail oriented, Close Attention to..., Oral & Written..., PowerPoint, Sales, Management, Customer Satisfaction, Retail, Communication, Event Planning, Leadership, Microsoft Excel
Education
Morris College 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Brittani Warner Brittani Warner's Sykes Enterprises, Inc. Experience June 2014 - August 2014
Job Caregiver at Entreprenuer
Industry Nonprofit Organization Management
Experience
Kisa Kane Industries August 2014 - Present
Sykes Enterprises Inc June 2014 - August 2014
GC Services November 2013 - June 2014
Rita Staffing/Temporary Agency September 2013 - October 2013
Corrections Corporation of America December 2011 - October 2012
Walmart May 2008 - November 2011
Skills
48 WPM, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Cpr Certified, PowerPoint, Cashiering, Data Entry, Outlook, Customer Service, Time Management, Microsoft Office, Critical Thinking, Cash Register
Education
University of Phoenix 2015 — 2017
Bachelor of Arts (B.A.), Criminal Justice
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration, A-
Mulberry High School 2004 — 2008
Diploma, Advanced courses
Kisa Kane Industries August 2014 - Present
Sykes Enterprises Inc June 2014 - August 2014
GC Services November 2013 - June 2014
Rita Staffing/Temporary Agency September 2013 - October 2013
Corrections Corporation of America December 2011 - October 2012
Walmart May 2008 - November 2011
Skills
48 WPM, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Cpr Certified, PowerPoint, Cashiering, Data Entry, Outlook, Customer Service, Time Management, Microsoft Office, Critical Thinking, Cash Register
Education
University of Phoenix 2015 — 2017
Bachelor of Arts (B.A.), Criminal Justice
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration, A-
Mulberry High School 2004 — 2008
Diploma, Advanced courses
Ada Camacho Ada Camacho's Sykes Enterprises, Inc. Experience November 2009 - August 2012
Job Bilingual Customer Service Leader
Industry Financial Services
Experience
Popular Community Bank August 2013 - April 2015
Connextions August 2012 - August 2013
Sykes Enterprises, Inc November 2009 - August 2012
Marriott Vacation Club International March 2007 - April 2009
Preferred Empire Mortgage Company January 2003 - January 2007
Banco Popular North America June 1997 - November 2001
Banco Popular de Puerto Rico February 1987 - June 1997
Skills
Customer Oriented, Customer Service, Training, Coaching, Bilingual, Computer Proficiency, Interpersonal Skill, Committed to..., Online Research, Close Attention to..., Accounts Payable, Banking, Account Reconciliation, Employee Training, Office Management, Financial Analysis, Accounting, Accounts Receivable, Call Centers, Customer Retention, Customer Experience, Hiring, Sales, Management, Human Resources, Team Building, Payroll, Leadership, Microsoft Office, Interviews, Time Management, Mortgage Lending, Microsoft Excel, Retail Banking, Business Development, Customer Satisfaction
Education
Pontificia Universidad Católica de Puerto Rico 1972 — 1976
Bachelor Business Admnistration, Management & Marketing
Popular Community Bank August 2013 - April 2015
Connextions August 2012 - August 2013
Sykes Enterprises, Inc November 2009 - August 2012
Marriott Vacation Club International March 2007 - April 2009
Preferred Empire Mortgage Company January 2003 - January 2007
Banco Popular North America June 1997 - November 2001
Banco Popular de Puerto Rico February 1987 - June 1997
Skills
Customer Oriented, Customer Service, Training, Coaching, Bilingual, Computer Proficiency, Interpersonal Skill, Committed to..., Online Research, Close Attention to..., Accounts Payable, Banking, Account Reconciliation, Employee Training, Office Management, Financial Analysis, Accounting, Accounts Receivable, Call Centers, Customer Retention, Customer Experience, Hiring, Sales, Management, Human Resources, Team Building, Payroll, Leadership, Microsoft Office, Interviews, Time Management, Mortgage Lending, Microsoft Excel, Retail Banking, Business Development, Customer Satisfaction
Education
Pontificia Universidad Católica de Puerto Rico 1972 — 1976
Bachelor Business Admnistration, Management & Marketing
Sikiru Abdul Sikiru Abdul's Sykes Enterprises, Inc. Experience May 2014 - Present
Job Team Supervisor at Sykes
Industry Accounting
Experience
Sykes Enterprises, Inc May 2014 - Present
Manpower/Corporate Call Center, Inc. September 2013 - December 2013
Catalyst360° July 2012 - December 2012
Wells Fargo Auto Finance January 2004 - May 2010
D&B RMS (Iqor) January 2003 - December 2003
Osam Electronics Repair Company March 1997 - June 2002
Skills
Payments, Accounting, Payroll, Customer Service, Data Entry, Outlook, Credit, Budgets, Financial Analysis, Microsoft Excel, accounts..., Resident Producer:..., Customer Satisfaction, Banking, Training, Loans, Access, Cross-functional Team..., Leadership, Risk Management, Process Improvement, Finance, Call Centers, Sales Management, Management, Insurance, Microsoft Office, Sales, Team Building, Coaching
Education
University of Phoenix 2007 — 2011
Bachelor of Science, Business
University of Benin 1994 — 1997
Advanced Diploma, Banking and Finance
Abusi Odumare Academy 1975 — 1980
High School Diploma, Business Operations Manager and leadership
Sykes Enterprises, Inc May 2014 - Present
Manpower/Corporate Call Center, Inc. September 2013 - December 2013
Catalyst360° July 2012 - December 2012
Wells Fargo Auto Finance January 2004 - May 2010
D&B RMS (Iqor) January 2003 - December 2003
Osam Electronics Repair Company March 1997 - June 2002
Skills
Payments, Accounting, Payroll, Customer Service, Data Entry, Outlook, Credit, Budgets, Financial Analysis, Microsoft Excel, accounts..., Resident Producer:..., Customer Satisfaction, Banking, Training, Loans, Access, Cross-functional Team..., Leadership, Risk Management, Process Improvement, Finance, Call Centers, Sales Management, Management, Insurance, Microsoft Office, Sales, Team Building, Coaching
Education
University of Phoenix 2007 — 2011
Bachelor of Science, Business
University of Benin 1994 — 1997
Advanced Diploma, Banking and Finance
Abusi Odumare Academy 1975 — 1980
High School Diploma, Business Operations Manager and leadership
Aimee Degroat Aimee Degroat's Sykes Enterprises, Inc. Experience June 2000 - December 2013
Job Americorps volunteer
Industry Telecommunications
Experience
Sykes Enterprises Inc. June 2000 - December 2013
ICT Group Inc June 2000 - December 2013
Skills
Account Management, Customer Satisfaction, Customer Experience, Customer Retention, Outsourcing, Process Improvement, Performance Management, CRM, Leadership, Customer Service, Vendor Management
Education
University of Maine at Farmington 2011 — 2015
Bachelors, Creative Writing, 3.90
Midstate College 1998 — 2000
Associates, Accounting
Sykes Enterprises Inc. June 2000 - December 2013
ICT Group Inc June 2000 - December 2013
Skills
Account Management, Customer Satisfaction, Customer Experience, Customer Retention, Outsourcing, Process Improvement, Performance Management, CRM, Leadership, Customer Service, Vendor Management
Education
University of Maine at Farmington 2011 — 2015
Bachelors, Creative Writing, 3.90
Midstate College 1998 — 2000
Associates, Accounting
Winnelyn Humphrey Winnelyn Humphrey's Sykes Enterprises, Inc. Experience April 2011 - December 2011
Job Work at home
Industry Outsourcing/Offshoring
Experience
Sitel August 2015 - Present
Convergys March 2012 - April 2015
Sykes Enterprises, Inc April 2011 - December 2011
Sykes Enterprises, Inc March 2009 - March 2011
Sykes Enterprises, Inc February 2007 - February 2009
Pejman Inc. November 2004 - February 2007
Skills
BPO, Siebel, Call Center, Workforce Management, Quality Assurance, Call Centers, Leadership, Customer Service
Education
University of San Jose - Recoletos 2000 — 2004
AB MassCom, Major in Broadcast Media
Holy Infant Jesus Montessori
High School Diploma; School Diploma
Holy Infant Jesus Montessori
Sitel August 2015 - Present
Convergys March 2012 - April 2015
Sykes Enterprises, Inc April 2011 - December 2011
Sykes Enterprises, Inc March 2009 - March 2011
Sykes Enterprises, Inc February 2007 - February 2009
Pejman Inc. November 2004 - February 2007
Skills
BPO, Siebel, Call Center, Workforce Management, Quality Assurance, Call Centers, Leadership, Customer Service
Education
University of San Jose - Recoletos 2000 — 2004
AB MassCom, Major in Broadcast Media
Holy Infant Jesus Montessori
High School Diploma; School Diploma
Holy Infant Jesus Montessori
Jill Amaya's Sykes Enterprises, Inc. Experience September 1990 - May 1997
Job Web editor at IBM
Industry Computer Software
Experience
IBM March 2003 - Present
IBM May 1997 - March 2003
Sykes Enterprises Inc. September 1990 - May 1997
GTE Data Services May 1988 - September 1989
Skills
Editing, Technical Communication, Online Help, Content Management, Software Documentation, Technical Writing, Cloud Computing, Content Strategy, Management, SEO, XML, Blogging, Project Management, Marketing Communications, Web Content Management, HTML, Web Development, Newsletters, Dreamweaver
Education
University of South Florida 1986 — 1988
B.A, Mass Communications
St. Petersburg College 1984 — 1986
A.A., English
Dixie Hollins High School 1981 — 1984
Lexington Senior High School 1980 — 1981
IBM March 2003 - Present
IBM May 1997 - March 2003
Sykes Enterprises Inc. September 1990 - May 1997
GTE Data Services May 1988 - September 1989
Skills
Editing, Technical Communication, Online Help, Content Management, Software Documentation, Technical Writing, Cloud Computing, Content Strategy, Management, SEO, XML, Blogging, Project Management, Marketing Communications, Web Content Management, HTML, Web Development, Newsletters, Dreamweaver
Education
University of South Florida 1986 — 1988
B.A, Mass Communications
St. Petersburg College 1984 — 1986
A.A., English
Dixie Hollins High School 1981 — 1984
Lexington Senior High School 1980 — 1981
Cristy Flaherty Cristy Flaherty's Sykes Enterprises, Inc. Experience 1991 - 1992
Job Scrum Master at TransFirst
Industry Information Services
Experience
TransFirst March 2012 - Present
TeleTech January 2009 - March 2012
ING 2000 - 2009
Regis University 1999 - 2000
Firstbank 1996 - 1999
Regis University 1995 - 1996
Regis University 1992 - 1995
SYKES ENTERPRISES, INC 1991 - 1992
Skills
Scrum Master, Scrum, Agile Methodologies, Agile, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, Troubleshooting, Program Management, Testing, SDLC, Analysis, Requirements Gathering, Visio, Business Process, Outlook, Databases, Business Requirements, Training, Business Process..., Cross-functional Team..., Waterfall, Spreadsheets, problem solving, database, Documentation, User Acceptance Testing, ITIL, SharePoint
Education
Regis University 1986 — 1990
BS, Mathmatics, Computer Information Systems
Holy Family High School 1982 — 1986
TransFirst March 2012 - Present
TeleTech January 2009 - March 2012
ING 2000 - 2009
Regis University 1999 - 2000
Firstbank 1996 - 1999
Regis University 1995 - 1996
Regis University 1992 - 1995
SYKES ENTERPRISES, INC 1991 - 1992
Skills
Scrum Master, Scrum, Agile Methodologies, Agile, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, Troubleshooting, Program Management, Testing, SDLC, Analysis, Requirements Gathering, Visio, Business Process, Outlook, Databases, Business Requirements, Training, Business Process..., Cross-functional Team..., Waterfall, Spreadsheets, problem solving, database, Documentation, User Acceptance Testing, ITIL, SharePoint
Education
Regis University 1986 — 1990
BS, Mathmatics, Computer Information Systems
Holy Family High School 1982 — 1986
Lisa Kuloszewski Lisa Kuloszewski's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Director Account Management at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2015 - Present
Sykes December 2010 - September 2015
Bryant & Stratton College Online July 2010 - December 2010
Sykes Enterprises, Inc February 2010 - May 2010
ICT Group March 1999 - February 2010
Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya
Education
Penn State University 1982 — 1986
BS, Marketing
Sykes Enterprises, Inc. September 2015 - Present
Sykes December 2010 - September 2015
Bryant & Stratton College Online July 2010 - December 2010
Sykes Enterprises, Inc February 2010 - May 2010
ICT Group March 1999 - February 2010
Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya
Education
Penn State University 1982 — 1986
BS, Marketing
Michael Fansler Michael Fansler's Sykes Enterprises, Inc. Experience March 1993 - February 1996
Job Team Leader at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix February 2014 - Present
IBM Global Services January 2005 - January 2014
RBC Liberty Life Insurance January 2001 - December 2004
General American Life Insurance March 1996 - December 2000
Sykes Enterprises, Inc March 1993 - February 1996
Forrest Ford Consultants June 1979 - February 1993
Plough, Inc July 1978 - May 1979
Monsanto Company June 1974 - June 1978
Skills
Information Technology..., Expertise in the..., Strengths include team..., Conducting business..., Problem solving skills..., Deliver projects on...
Education
Southern Illinois University, Edwardsville 1976 — 1978
Master of Business Administration (M.B.A.), Management Information Systems, General
Southern Illinois University, Edwardsville 1969 — 1974
Bachelor's Degree, Accounting and Business/Management
Concentrix February 2014 - Present
IBM Global Services January 2005 - January 2014
RBC Liberty Life Insurance January 2001 - December 2004
General American Life Insurance March 1996 - December 2000
Sykes Enterprises, Inc March 1993 - February 1996
Forrest Ford Consultants June 1979 - February 1993
Plough, Inc July 1978 - May 1979
Monsanto Company June 1974 - June 1978
Skills
Information Technology..., Expertise in the..., Strengths include team..., Conducting business..., Problem solving skills..., Deliver projects on...
Education
Southern Illinois University, Edwardsville 1976 — 1978
Master of Business Administration (M.B.A.), Management Information Systems, General
Southern Illinois University, Edwardsville 1969 — 1974
Bachelor's Degree, Accounting and Business/Management
Keryl Kurtz's Sykes Enterprises, Inc. Experience 2001 - 2003
Job Manager, Enterprise Integration System Analysis at DIRECTV
Industry Broadcast Media
Experience
DIRECTV 2007 - Present
DIRECTV 2005 - 2007
Viejas Casino July 2003 - June 2005
Sykes Enterprises, Inc 2001 - 2003
Newmont Mining Co 1990 - 2001
Skills
Information Technology, Business Analysis, Software System Analysis, Process Improvement, Change Management, Functional..., Project Planning, Project Management, SDLC, CISA, Team-oriented, Team Leadership, Self-motivated..., Works well individually, IT Project Leadership, ERP Implementations, ERP Software, Enterprise Software, Databases, Software Project..., Management, Integration, Vendor Management, Requirements Analysis
Education
Norwich University 2008 — 2010
MBA
University of Arizona 1981 — 1982
Masters
University of Nevada-Reno
Bachelor
DIRECTV 2007 - Present
DIRECTV 2005 - 2007
Viejas Casino July 2003 - June 2005
Sykes Enterprises, Inc 2001 - 2003
Newmont Mining Co 1990 - 2001
Skills
Information Technology, Business Analysis, Software System Analysis, Process Improvement, Change Management, Functional..., Project Planning, Project Management, SDLC, CISA, Team-oriented, Team Leadership, Self-motivated..., Works well individually, IT Project Leadership, ERP Implementations, ERP Software, Enterprise Software, Databases, Software Project..., Management, Integration, Vendor Management, Requirements Analysis
Education
Norwich University 2008 — 2010
MBA
University of Arizona 1981 — 1982
Masters
University of Nevada-Reno
Bachelor
Steve Decker's Sykes Enterprises, Inc. Experience August 1999 - Present
Job Vice President, Global IT Services at Sykes Enterprises Inc
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises Inc August 1999 - Present
US Army 1987 - 1995
Skills
Workforce Management, Avaya, Offshoring, Inbound Marketing, Management, CRM, Vendor Management, Outsourcing, Metrics, Call Centers, Contact Centers, Financial Services, BPO, Technical Support, Telemarketing, Team Building, Service Delivery, Telecommunications, Call Center, Call Center Development, Process Improvement, Lead Generation, Customer Experience, Customer Satisfaction, Operations Management, Change Management, Business Process..., Account Management, Project Management, IVR, IT Service Management, Team Leadership, Incident Management, ITIL, Troubleshooting, IT Operations, Performance Management, Customer Service, CTI
Education
University of Florida 1982 — 1983
Sykes Enterprises Inc August 1999 - Present
US Army 1987 - 1995
Skills
Workforce Management, Avaya, Offshoring, Inbound Marketing, Management, CRM, Vendor Management, Outsourcing, Metrics, Call Centers, Contact Centers, Financial Services, BPO, Technical Support, Telemarketing, Team Building, Service Delivery, Telecommunications, Call Center, Call Center Development, Process Improvement, Lead Generation, Customer Experience, Customer Satisfaction, Operations Management, Change Management, Business Process..., Account Management, Project Management, IVR, IT Service Management, Team Leadership, Incident Management, ITIL, Troubleshooting, IT Operations, Performance Management, Customer Service, CTI
Education
University of Florida 1982 — 1983
Becky Windle's Sykes Enterprises, Inc. Experience 2000 - 2004
Job Client Relationships, Operational Efficiencies, Outsourcing, and PMO
Industry Telecommunications
Experience
Cox Media September 2009 - Present
Independent Consultant January 2007 - September 2009
self employed January 2007 - September 2009
Sykes Enterprises 2000 - 2007
Sykes Enterprises, Inc 2000 - 2004
Broadwing Communications January 1999 - July 2000
Education
University of Houston 1985 — 1989
BBA, MIS
Cox Media September 2009 - Present
Independent Consultant January 2007 - September 2009
self employed January 2007 - September 2009
Sykes Enterprises 2000 - 2007
Sykes Enterprises, Inc 2000 - 2004
Broadwing Communications January 1999 - July 2000
Education
University of Houston 1985 — 1989
BBA, MIS
Lisa Osvatic's Sykes Enterprises, Inc. Experience January 1999 - January 2000
Job Senior Sales Representative, Merial
Industry Pharmaceuticals
Experience
Merial, A Sanofi Company July 2006 - Present
Merial, A Sanofi Company October 2004 - July 2006
Merial, A Sanofi Company January 2001 - October 2004
Benchmark Consulting January 2000 - November 2000
SYKES ENTERPRISES, INC January 1999 - January 2000
MANAGEMENT ALLICANCE GROUP OF INDEPENDENT COMPANIES January 1998 - January 1999
Charter Health Care Systems January 1990 - January 1998
Skills
Sales Operations, Selling, Sales Management, Recruiting, CRM
Education
University Of Maryland
Masters of Social Work
University of Michigan 1986 — 1989
Bachelor's degree, Psychology
Merial, A Sanofi Company July 2006 - Present
Merial, A Sanofi Company October 2004 - July 2006
Merial, A Sanofi Company January 2001 - October 2004
Benchmark Consulting January 2000 - November 2000
SYKES ENTERPRISES, INC January 1999 - January 2000
MANAGEMENT ALLICANCE GROUP OF INDEPENDENT COMPANIES January 1998 - January 1999
Charter Health Care Systems January 1990 - January 1998
Skills
Sales Operations, Selling, Sales Management, Recruiting, CRM
Education
University Of Maryland
Masters of Social Work
University of Michigan 1986 — 1989
Bachelor's degree, Psychology
Allyssa Graham's Sykes Enterprises, Inc. Experience November 2009 - June 2012
Job Organizational Structure Analyst at BristolMyers Squibb
Industry Human Resources
Experience
Bristol-Myers Squibb March 2015 - Present
Time Warner Inc. February 2014 - February 2015
Time Warner Inc. June 2012 - February 2014
Sykes Enterprises, Inc November 2009 - June 2012
SunTrust Bank March 2008 - November 2009
Tropical Smoothie Cafe March 2005 - February 2008
Harbordale YMCA May 2002 - August 2004
Skills
Customer Service, Training, Coaching, Time Management, Data Entry, Outlook, Leadership, Team Building, Teamwork, Team Management, Team Leadership, Payroll, Human Resources, HRIS, Interviews, Onboarding, Employee Engagement, New Hire Orientations, Workday, Business Analysis
Education
St. Petersburg College 2004 — 2007
Associate of Arts (AA)
University of South Florida 2000 — 2005
Bristol-Myers Squibb March 2015 - Present
Time Warner Inc. February 2014 - February 2015
Time Warner Inc. June 2012 - February 2014
Sykes Enterprises, Inc November 2009 - June 2012
SunTrust Bank March 2008 - November 2009
Tropical Smoothie Cafe March 2005 - February 2008
Harbordale YMCA May 2002 - August 2004
Skills
Customer Service, Training, Coaching, Time Management, Data Entry, Outlook, Leadership, Team Building, Teamwork, Team Management, Team Leadership, Payroll, Human Resources, HRIS, Interviews, Onboarding, Employee Engagement, New Hire Orientations, Workday, Business Analysis
Education
St. Petersburg College 2004 — 2007
Associate of Arts (AA)
University of South Florida 2000 — 2005
Annette Ruppe Schweiss's Sykes Enterprises, Inc. Experience June 1999 - August 2007
Job Client Relationship Manager at Amadeus
Industry Information Technology and Services
Experience
Amadeus North America May 2009 - Present
Application Engineering Group September 2007 - October 2008
Sykes Enterprises, Inc June 1999 - August 2007
Computer Task Group March 1997 - December 1998
LexisNexis 1986 - 1997
Skills
Account Management, Business Analysis, Solution Selling, Lead Generation, E-commerce, Business Development, CRM, Strategy, Strategic Partnerships, Sales, Salesforce.com, Management, B2B, Product Management
Education
Southeast Missouri State University 1981 — 1983
Bachelor of Science, Computer Science, Marketing (minor)
Amadeus North America May 2009 - Present
Application Engineering Group September 2007 - October 2008
Sykes Enterprises, Inc June 1999 - August 2007
Computer Task Group March 1997 - December 1998
LexisNexis 1986 - 1997
Skills
Account Management, Business Analysis, Solution Selling, Lead Generation, E-commerce, Business Development, CRM, Strategy, Strategic Partnerships, Sales, Salesforce.com, Management, B2B, Product Management
Education
Southeast Missouri State University 1981 — 1983
Bachelor of Science, Computer Science, Marketing (minor)
Robert Polston's Sykes Enterprises, Inc. Experience September 2010 - Present
Job Operations Manager
Industry Consumer Services
Experience
Sykes Enterprises, Inc September 2010 - Present
St Joseph's Hospital February 2009 - August 2010
Fireside Bank January 2007 - October 2008
Wells Fargo Bank September 2003 - January 2007
Associated Creditors Exchange April 2003 - September 2003
Bank of America September 1991 - September 2002
Bank of America 1991 - 2002
Security Pacific Bank February 1990 - June 1991
Skills
Business Analysis, SDLC, Banking, Call Center, Leadership, Process Improvement, Change Management, Strategy, Recruiting, Call Centers, Training, Forecasting, Analysis, Management, Six Sigma, Budgets, Project Management, Human Resources, Coaching, Time Management
Education
University of Phoenix 2001 — 2006
Master of Business Administration (MBA)
Cochise Community College
Pima Community College
University of Phoenix
BS, Business Management
Sykes Enterprises, Inc September 2010 - Present
St Joseph's Hospital February 2009 - August 2010
Fireside Bank January 2007 - October 2008
Wells Fargo Bank September 2003 - January 2007
Associated Creditors Exchange April 2003 - September 2003
Bank of America September 1991 - September 2002
Bank of America 1991 - 2002
Security Pacific Bank February 1990 - June 1991
Skills
Business Analysis, SDLC, Banking, Call Center, Leadership, Process Improvement, Change Management, Strategy, Recruiting, Call Centers, Training, Forecasting, Analysis, Management, Six Sigma, Budgets, Project Management, Human Resources, Coaching, Time Management
Education
University of Phoenix 2001 — 2006
Master of Business Administration (MBA)
Cochise Community College
Pima Community College
University of Phoenix
BS, Business Management
Bryan Garbacz's Sykes Enterprises, Inc. Experience February 2008 - February 2010
Job Recruiter at 804 Technology
Industry Information Technology and Services
Experience
804 Technology August 2010 - November 2010
Sykes Enterprises, Inc February 2008 - February 2010
The Garbacz Group, Inc March 1996 - August 2007
Maher & Co January 2000 - August 2000
Education
Saint Louis University 1997 — 2001
BS, Accounting
Saint Louis University
B.S, Accounting
804 Technology August 2010 - November 2010
Sykes Enterprises, Inc February 2008 - February 2010
The Garbacz Group, Inc March 1996 - August 2007
Maher & Co January 2000 - August 2000
Education
Saint Louis University 1997 — 2001
BS, Accounting
Saint Louis University
B.S, Accounting
Terri O'Quin's Sykes Enterprises, Inc. Experience March 1991 - March 1993
Job Owner, O'Quin Editorial Services, LLC
Industry Writing and Editing
Experience
O'Quin Editorial Services, LLC March 2000 - Present
Sandler & Recht Communications January 1995 - March 2000
Neil Patterson Publishers/Prentice Hall May 1993 - January 1995
Sykes Enterprises, Inc March 1991 - March 1993
Neil Patterson Publishers August 1987 - March 1991
Skills
Gastroenterology, Infectious Diseases, Diabetes, Therapeutic Areas, Medical Writing, Medicine, Immunology, Medical Education, Editing, Neurology, Publications, Content Development, Proofreading, Manuscript, Pharmaceutical Industry, Copy Editing, Journals, Clinical Trials, Corporate Communications, Editorial, Publishing, Grammar
Education
University of North Carolina at Chapel Hill 1985 — 1987
Master of Arts, English
The University of Southern Mississippi 1982 — 1985
Bachelor of Arts, English
O'Quin Editorial Services, LLC March 2000 - Present
Sandler & Recht Communications January 1995 - March 2000
Neil Patterson Publishers/Prentice Hall May 1993 - January 1995
Sykes Enterprises, Inc March 1991 - March 1993
Neil Patterson Publishers August 1987 - March 1991
Skills
Gastroenterology, Infectious Diseases, Diabetes, Therapeutic Areas, Medical Writing, Medicine, Immunology, Medical Education, Editing, Neurology, Publications, Content Development, Proofreading, Manuscript, Pharmaceutical Industry, Copy Editing, Journals, Clinical Trials, Corporate Communications, Editorial, Publishing, Grammar
Education
University of North Carolina at Chapel Hill 1985 — 1987
Master of Arts, English
The University of Southern Mississippi 1982 — 1985
Bachelor of Arts, English
Mary Beth Steinbach's Sykes Enterprises, Inc. Experience August 1996 - August 1997
Job Technical Editing Manager at SAS Institute Inc.
Industry Publishing
Experience
SAS Institute Inc. June 2013 - Present
SAS Institute Inc. July 2012 - June 2013
SAS Institute Inc. April 2006 - July 2012
SAS Institute Inc. May 2002 - March 2006
Nortel July 2000 - May 2002
Nortel April 2000 - July 2000
Nortel August 1997 - April 2000
Sykes Enterprises Inc. August 1996 - August 1997
AEL INDUSTRIES, INC. April 1994 - December 1995
ENSCO, INC., Information Systems Division February 1994 - April 1994
Skills
FrameMaker, Structured Authoring, Technical Writing, Technical Communication, Technical Documentation, Online Help Development, Manuals, Single Sourcing, Editing, Software Documentation, Technical Editing, Content Management, SnagIt, Content Development, Adobe Acrobat, Testing, Copy Editing, Proofreading, Editorial, White Papers, Proposal Writing, Quality Assurance, Publications, Content Strategy, Wikis
Education
College Misericordia 1973 — 1977
Bachelor of Arts, English
Our Lady Of Lourdes High School 1969 — 1973
New York State Regents, College Prep
SAS Institute Inc. June 2013 - Present
SAS Institute Inc. July 2012 - June 2013
SAS Institute Inc. April 2006 - July 2012
SAS Institute Inc. May 2002 - March 2006
Nortel July 2000 - May 2002
Nortel April 2000 - July 2000
Nortel August 1997 - April 2000
Sykes Enterprises Inc. August 1996 - August 1997
AEL INDUSTRIES, INC. April 1994 - December 1995
ENSCO, INC., Information Systems Division February 1994 - April 1994
Skills
FrameMaker, Structured Authoring, Technical Writing, Technical Communication, Technical Documentation, Online Help Development, Manuals, Single Sourcing, Editing, Software Documentation, Technical Editing, Content Management, SnagIt, Content Development, Adobe Acrobat, Testing, Copy Editing, Proofreading, Editorial, White Papers, Proposal Writing, Quality Assurance, Publications, Content Strategy, Wikis
Education
College Misericordia 1973 — 1977
Bachelor of Arts, English
Our Lady Of Lourdes High School 1969 — 1973
New York State Regents, College Prep
Jonathan Sterling's Sykes Enterprises, Inc. Experience 1993 - 1999
Job tech at Eurosoft
Industry Computer & Network Security
Experience
Eurosoft September 1999 - Present
Sykes enterprises inc 1993 - 1999
Skills
Active Directory, Windows, TCP/IP, Operating Systems, XP, Troubleshooting, System Administration, Windows Server, SQL, Unix, IIS, Microsoft SQL Server, Incident Management, Cloud Computing, MySQL
Education
University of Northern Colorado 1985 — 1992
Bachelor of Science (BS), Business Administration, CIS Emphasis
Eurosoft September 1999 - Present
Sykes enterprises inc 1993 - 1999
Skills
Active Directory, Windows, TCP/IP, Operating Systems, XP, Troubleshooting, System Administration, Windows Server, SQL, Unix, IIS, Microsoft SQL Server, Incident Management, Cloud Computing, MySQL
Education
University of Northern Colorado 1985 — 1992
Bachelor of Science (BS), Business Administration, CIS Emphasis
Michael Cannady II's Sykes Enterprises, Inc. Experience December 1995 - September 1998
Job Amazing place to be with wonderful people. LOVING IT!!!!
Industry Computer & Network Security
Experience
TEKsystems @ ConocoPhillips June 2015 - Present
Gateway Mortgage Group- December 2013 - May 2015
Downtown Design Services, Inc. (DDSI) October 2010 - December 2013
Cannady & Associates May 2009 - October 2010
TRUE Digital Security 2009 - 2009
Avansic. Inc. September 2004 - October 2008
Insurance Agency Innovations, Inc. January 2002 - February 2007
The Williams Companies, Inc. February 2002 - May 2004
TEKsystems September 1998 - February 2002
Sykes Enterprises Inc. December 1995 - September 1998
Skills
Security, Network Security, Disaster Recovery, Information Security, Firewalls, Computer Security, Servers, Networking, VPN, System Administration, Information Technology, Vulnerability Assessment, Virtualization, Cisco Technologies, Troubleshooting, Microsoft Exchange, DNS, Penetration Testing, Computer Forensics, Management, Training, System Deployment, Quality Assurance, Access, Telecommunications, Business Analysis, Project Management, Testing, Network Design, Enterprise Software, Change Management, Infrastructure, Operating Systems, WAN, SQL, Strategy, Risk Assessment, Software Installation, Software Documentation, Network Engineering, Risk Management, IP, Technical Support, Microsoft Certified..., Pre-sales, Governance, Juniper, Vulnerability Scanning, Security Management, CISSP
Education
Oklahoma Wesleyan University 2012 — 2015
Master of Business Administration (MBA), Human Resources Management and Services
Oklahoma Wesleyan University 2005 — 2010
B.S. Business Administration, Business Administration
University of Tulsa 2002 — 2004
Certification, Computer Security and Information Assurance
Ponca City High 1991 — 1995
TEKsystems @ ConocoPhillips June 2015 - Present
Gateway Mortgage Group- December 2013 - May 2015
Downtown Design Services, Inc. (DDSI) October 2010 - December 2013
Cannady & Associates May 2009 - October 2010
TRUE Digital Security 2009 - 2009
Avansic. Inc. September 2004 - October 2008
Insurance Agency Innovations, Inc. January 2002 - February 2007
The Williams Companies, Inc. February 2002 - May 2004
TEKsystems September 1998 - February 2002
Sykes Enterprises Inc. December 1995 - September 1998
Skills
Security, Network Security, Disaster Recovery, Information Security, Firewalls, Computer Security, Servers, Networking, VPN, System Administration, Information Technology, Vulnerability Assessment, Virtualization, Cisco Technologies, Troubleshooting, Microsoft Exchange, DNS, Penetration Testing, Computer Forensics, Management, Training, System Deployment, Quality Assurance, Access, Telecommunications, Business Analysis, Project Management, Testing, Network Design, Enterprise Software, Change Management, Infrastructure, Operating Systems, WAN, SQL, Strategy, Risk Assessment, Software Installation, Software Documentation, Network Engineering, Risk Management, IP, Technical Support, Microsoft Certified..., Pre-sales, Governance, Juniper, Vulnerability Scanning, Security Management, CISSP
Education
Oklahoma Wesleyan University 2012 — 2015
Master of Business Administration (MBA), Human Resources Management and Services
Oklahoma Wesleyan University 2005 — 2010
B.S. Business Administration, Business Administration
University of Tulsa 2002 — 2004
Certification, Computer Security and Information Assurance
Ponca City High 1991 — 1995
Jim Mahon's Sykes Enterprises, Inc. Experience August 2007 - November 2010
Job Sr. Manager, WFM at eBay
Industry Consumer Services
Experience
eBay October 2010 - Present
Sykes Enterprises, Inc August 2007 - November 2010
Dell Financial Services, Inc July 2006 - June 2007
Intuit, Inc January 2001 - January 2006
Bank of America January 1998 - January 2001
Wells Fargo Bank September 1996 - January 1998
Household International September 1990 - August 1996
Education
Strome College of Business 1987 — 1990
BA, Economics
eBay October 2010 - Present
Sykes Enterprises, Inc August 2007 - November 2010
Dell Financial Services, Inc July 2006 - June 2007
Intuit, Inc January 2001 - January 2006
Bank of America January 1998 - January 2001
Wells Fargo Bank September 1996 - January 1998
Household International September 1990 - August 1996
Education
Strome College of Business 1987 — 1990
BA, Economics
Troy Newman's Sykes Enterprises, Inc. Experience November 1999 - October 2001
Job Senior Consultant
Industry Information Technology and Services
Experience
Creative Computing Solutions, Inc. January 2014 - Present
Booz Allen Hamilton May 2011 - December 2013
Argon ST July 2002 - November 2010
Sykes Enterprises Inc. November 1999 - October 2001
Skills
Program Management, Testing, Requirements Analysis, Technical Support, System Administration, Software Documentation
Education
University of North Carolina at Charlotte 1999 — 2002
BS, Computer Science
North Carolina State University 1992 — 1998
BS, Textiles
Creative Computing Solutions, Inc. January 2014 - Present
Booz Allen Hamilton May 2011 - December 2013
Argon ST July 2002 - November 2010
Sykes Enterprises Inc. November 1999 - October 2001
Skills
Program Management, Testing, Requirements Analysis, Technical Support, System Administration, Software Documentation
Education
University of North Carolina at Charlotte 1999 — 2002
BS, Computer Science
North Carolina State University 1992 — 1998
BS, Textiles
Grace Ann Wallace's Sykes Enterprises, Inc. Experience November 2006 - January 2014
Job Financial Systems Implementation
Industry Retail
Experience
Coach July 2015 - Present
Edelman February 2014 - July 2015
SYKES ENTERPRISES INC November 2006 - January 2014
Citigroup November 2003 - November 2006
KFORCE PROFESSIONAL STAFFING January 2000 - January 2003
Skills
Change Management, Hyperion Enterprise, Essbase, Forecasting, Budgets, Financial Reporting, Variance Analysis, Financial Analysis, Financial Forecasting, Consolidation, PeopleSoft, Project Planning, Internal Controls, Account Reconciliation, Finance, Training
Education
LIU Post
Bachelor's degree, Accounting
Nova Southeastern University
MBA
Coach July 2015 - Present
Edelman February 2014 - July 2015
SYKES ENTERPRISES INC November 2006 - January 2014
Citigroup November 2003 - November 2006
KFORCE PROFESSIONAL STAFFING January 2000 - January 2003
Skills
Change Management, Hyperion Enterprise, Essbase, Forecasting, Budgets, Financial Reporting, Variance Analysis, Financial Analysis, Financial Forecasting, Consolidation, PeopleSoft, Project Planning, Internal Controls, Account Reconciliation, Finance, Training
Education
LIU Post
Bachelor's degree, Accounting
Nova Southeastern University
MBA
Allen Peightal's Sykes Enterprises, Inc. Experience January 1996 - January 2001
Job Information Technology
Industry Information Technology and Services
Experience
MDU RESOURCES GROUP INC September 2006 - March 2011
MDU Resources Group, Inc July 2005 - September 2006
MONTANA DAKOTA UTILITIES July 2002 - 2006
Montana Dakota Utilities January 2001 - July 2002
SYKES ENTERPRISES INC January 1996 - January 2001
RADISSON INN January 1987 - January 1996
STONEWOOD INN MOTEL January 1983 - January 1987
J. HANDRAN & ASSOCIATES January 1982 - January 1983
Skills
Troubleshooting, Software Installation, Security, Operating Systems, Technical Support
Education
National College
B.S, Accounting; Management Development
University of Mary
B.S, Computer Science
MDU RESOURCES GROUP INC September 2006 - March 2011
MDU Resources Group, Inc July 2005 - September 2006
MONTANA DAKOTA UTILITIES July 2002 - 2006
Montana Dakota Utilities January 2001 - July 2002
SYKES ENTERPRISES INC January 1996 - January 2001
RADISSON INN January 1987 - January 1996
STONEWOOD INN MOTEL January 1983 - January 1987
J. HANDRAN & ASSOCIATES January 1982 - January 1983
Skills
Troubleshooting, Software Installation, Security, Operating Systems, Technical Support
Education
National College
B.S, Accounting; Management Development
University of Mary
B.S, Computer Science
Dale Revell's Sykes Enterprises, Inc. Experience December 2005 - April 2008
Job Professional Volunteer Courier, National Marrow Donor Program
Industry Hospital & Health Care
Experience
National Marrow Donor Program January 2011 - Present
Versailles III Home Owners Association January 2009 - December 2012
Sykes Enterprises Inc December 2005 - April 2008
SYKES ENTERPRISE INC December 2005 - April 2008
Ford Motor Credit Company December 1972 - December 2005
North America August 1972 - December 2005
Skills
Six Sigma, Process Improvement, Program Management, Management, Strategic Planning, Project Management, New Business Development, Cross-functional Team..., Customer Satisfaction, Operations Management, Sales, Strategy, Recruiting, Customer Service, Change Management, Vendor Management, Leadership, Team Building, Contract Negotiation, Risk Management, Quality Management, Call Centers, Automotive, Team Leadership, Finance, Business Process..., CRM, Coaching, Outsourcing, Analysis, Business Analysis, Training, Performance Management, Business Development, Business Planning, Forecasting, Budgets, Business Strategy, Organizational..., Negotiation, Sales Management, Project Planning, Financial Analysis, Team Management, Leadership Development, Executive Management, Account Management
Education
University of Michigan Business School 1989 — 1989
Executive Leadership Program
Spring Arbor University 1968 — 1972
BS, Business Admin.
National Marrow Donor Program January 2011 - Present
Versailles III Home Owners Association January 2009 - December 2012
Sykes Enterprises Inc December 2005 - April 2008
SYKES ENTERPRISE INC December 2005 - April 2008
Ford Motor Credit Company December 1972 - December 2005
North America August 1972 - December 2005
Skills
Six Sigma, Process Improvement, Program Management, Management, Strategic Planning, Project Management, New Business Development, Cross-functional Team..., Customer Satisfaction, Operations Management, Sales, Strategy, Recruiting, Customer Service, Change Management, Vendor Management, Leadership, Team Building, Contract Negotiation, Risk Management, Quality Management, Call Centers, Automotive, Team Leadership, Finance, Business Process..., CRM, Coaching, Outsourcing, Analysis, Business Analysis, Training, Performance Management, Business Development, Business Planning, Forecasting, Budgets, Business Strategy, Organizational..., Negotiation, Sales Management, Project Planning, Financial Analysis, Team Management, Leadership Development, Executive Management, Account Management
Education
University of Michigan Business School 1989 — 1989
Executive Leadership Program
Spring Arbor University 1968 — 1972
BS, Business Admin.
Saira Bashir's Sykes Enterprises, Inc. Experience 2010 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises Inc. 2010 - Present
Alliance Health Care Information February 2007 - November 2008
OSI Collection Services April 2006 - February 2007
Education
Temple University 2007 — 2011
BA, Business Marketing
Sykes Enterprises Inc. 2010 - Present
Alliance Health Care Information February 2007 - November 2008
OSI Collection Services April 2006 - February 2007
Education
Temple University 2007 — 2011
BA, Business Marketing
Denise Massa's Sykes Enterprises, Inc. Experience January 1989 - May 1993
Job Horticulture Professional
Industry Mental Health Care
Experience
Clyde L. Choate Mental Health & Development Ctr. December 2008 - June 2014
Southern Illinois University Carbondale August 2004 - August 2007
Fairy Garden and Home Services May 2001 - January 2003
Washington University School of Medicine July 1998 - May 2000
Bradford & Galt May 1993 - July 1998
Sykes Enterprises, Inc January 1989 - May 1993
McDonnell Douglas Diversified Information Systems January 1986 - January 1989
Skills
Horticulture, Garden, Biological Control, Microsoft Excel, Microsoft Word, Microsoft Publisher, Integrated Pest..., Certified Pesticide..., Greenhouse, Plant Propagation, Microsoft Office, SPSS 15.0 for Windows, Drip Irrigation, PowerPoint, Gardening, Science
Education
Southern Illinois University, Carbondale 2003 — 2009
Master of Science (MS) Plant and Soil Science, Horticulture
Southern Illinois University, Edwardsville 1983 — 1987
Bachelor of Science (BS) in Business, Management Information Systems
St. Louis Community College 1981 — 1983
Associate of Applied Science (AAS), Data Processing
Clyde L. Choate Mental Health & Development Ctr. December 2008 - June 2014
Southern Illinois University Carbondale August 2004 - August 2007
Fairy Garden and Home Services May 2001 - January 2003
Washington University School of Medicine July 1998 - May 2000
Bradford & Galt May 1993 - July 1998
Sykes Enterprises, Inc January 1989 - May 1993
McDonnell Douglas Diversified Information Systems January 1986 - January 1989
Skills
Horticulture, Garden, Biological Control, Microsoft Excel, Microsoft Word, Microsoft Publisher, Integrated Pest..., Certified Pesticide..., Greenhouse, Plant Propagation, Microsoft Office, SPSS 15.0 for Windows, Drip Irrigation, PowerPoint, Gardening, Science
Education
Southern Illinois University, Carbondale 2003 — 2009
Master of Science (MS) Plant and Soil Science, Horticulture
Southern Illinois University, Edwardsville 1983 — 1987
Bachelor of Science (BS) in Business, Management Information Systems
St. Louis Community College 1981 — 1983
Associate of Applied Science (AAS), Data Processing
Bambi Raeburn's Sykes Enterprises, Inc. Experience January 2008 - Present
Job Customer Service Advocate at Sykes Enterprises Inc
Industry Consumer Services
Experience
Sykes Enterprises Inc January 2008 - Present
Workers' Compensation Board of Nova Scotia January 2001 - December 2006
Skills
Customer Service, Customer Satisfaction, Administrative..., Software Documentation, Administration, Team Building, Team Leadership, Telephone Skills, Training, Office Management, Data Entry, Employee Relations, Administrative..., Call Centers, Microsoft Excel, Teamwork, Time Management, Process Improvement
Education
State University of New York College at Brockport 1973 — 1977
Bachelor of Arts, Double Major - French and Political Science
Sykes Enterprises Inc January 2008 - Present
Workers' Compensation Board of Nova Scotia January 2001 - December 2006
Skills
Customer Service, Customer Satisfaction, Administrative..., Software Documentation, Administration, Team Building, Team Leadership, Telephone Skills, Training, Office Management, Data Entry, Employee Relations, Administrative..., Call Centers, Microsoft Excel, Teamwork, Time Management, Process Improvement
Education
State University of New York College at Brockport 1973 — 1977
Bachelor of Arts, Double Major - French and Political Science
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento