Sykes Enterprises, Inc.
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Enterprises, Inc. Employees
Employee
Years
Job
Industry
Ramen Otero Ramen Otero's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Agent at Sykes Enterprises, Inc.
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. September 2015 - Present
Microsoft October 2014 - July 2015
Geek Squad September 2013 - September 2014
Walgreens June 2013 - September 2013
Skills
Troubleshooting, Star Wars, Electric Fencing, Microsoft Excel, Lamb, Dog Bites, Game Design, Microsoft Word, Computer Repair, Costume Characters, Customer Satisfaction, Traumatic Brain Injury, Programming, Data Entry, Windows XP, Microsoft Office, Windows 7, African affairs, Casual Games, Customer Service, PowerPoint, Retail, Computer Hardware, Fighting, Teamwork, Photoshop
Education
Hillsborough Community College 2010 — 2013
Associate in Applied Science, Computer Programming
Penn Foster 2006 — 2009
High School
Sykes Enterprises, Inc. September 2015 - Present
Microsoft October 2014 - July 2015
Geek Squad September 2013 - September 2014
Walgreens June 2013 - September 2013
Skills
Troubleshooting, Star Wars, Electric Fencing, Microsoft Excel, Lamb, Dog Bites, Game Design, Microsoft Word, Computer Repair, Costume Characters, Customer Satisfaction, Traumatic Brain Injury, Programming, Data Entry, Windows XP, Microsoft Office, Windows 7, African affairs, Casual Games, Customer Service, PowerPoint, Retail, Computer Hardware, Fighting, Teamwork, Photoshop
Education
Hillsborough Community College 2010 — 2013
Associate in Applied Science, Computer Programming
Penn Foster 2006 — 2009
High School
Meshelle Loos Meshelle Loos's Sykes Enterprises, Inc. Experience May 2015 - Present
Job Business Support Administrator at Sykes Enterprises, Inc.
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. May 2015 - Present
Nestle Professional Beverages (formerly Vitality Foodservice) August 2013 - March 2015
Clarifire October 2011 - July 2013
City of Tampa, Dept. of Technology and Innovation March 2007 - October 2011
CP Ships November 2001 - December 2006
Intermedia Communications 2000 - 2001
Skills
Project Management, Marketing, Customer Service, Analysis, Event Planning, SharePoint, Project Planning, Policy, Software Documentation, Leadership, Visio, Public Relations, Program Management, Team Building, Human Resources, Project Coordination, Client Relations Skills, Records Management, Sales Force, Department..., Microsoft Office, Process Implementation, System Administration
Education
University of South Florida 1986 — 1997
Bachelor of Science (BS), Chemistry, with a Minor in Biology
Sykes Enterprises, Inc. May 2015 - Present
Nestle Professional Beverages (formerly Vitality Foodservice) August 2013 - March 2015
Clarifire October 2011 - July 2013
City of Tampa, Dept. of Technology and Innovation March 2007 - October 2011
CP Ships November 2001 - December 2006
Intermedia Communications 2000 - 2001
Skills
Project Management, Marketing, Customer Service, Analysis, Event Planning, SharePoint, Project Planning, Policy, Software Documentation, Leadership, Visio, Public Relations, Program Management, Team Building, Human Resources, Project Coordination, Client Relations Skills, Records Management, Sales Force, Department..., Microsoft Office, Process Implementation, System Administration
Education
University of South Florida 1986 — 1997
Bachelor of Science (BS), Chemistry, with a Minor in Biology
Lydia Heitzman Lydia Heitzman's Sykes Enterprises, Inc. Experience June 1994 - August 1998
Job Sr Technical Program Manager
Industry Information Technology and Services
Experience
Cisco March 2015 - Present
BB&T July 2012 - March 2015
MasterCard Worldwide November 2005 - November 2010
A.G. Edwards & Sons, Inc./Wells Fargo Advisors August 2005 - November 2005
MasterCard International, Inc. March 2005 - August 2005
Southwestern Bell, Inc. August 2004 - March 2005
A.G. Edwards & Sons, Inc. March 2003 - August 2004
G E Commercial Finance/ Deutsche Financial August 1998 - March 2003
Sykes Enterprises, Inc. June 1994 - August 1998
Ralston Purina May 1984 - June 1994
Skills
Financial Analysis, Architecture, Agile Methodologies, Project Management, Program Management, Team Leadership, SDLC, Product Management, Cross-functional Team..., Telecommunications, Management, SQL, IT Strategy, Risk Management, Databases, CRM, Banking, RFP
Education
Southern Illinois University, Edwardsville
BS, Business Administration, MIS
east alton wood river high school
Cisco March 2015 - Present
BB&T July 2012 - March 2015
MasterCard Worldwide November 2005 - November 2010
A.G. Edwards & Sons, Inc./Wells Fargo Advisors August 2005 - November 2005
MasterCard International, Inc. March 2005 - August 2005
Southwestern Bell, Inc. August 2004 - March 2005
A.G. Edwards & Sons, Inc. March 2003 - August 2004
G E Commercial Finance/ Deutsche Financial August 1998 - March 2003
Sykes Enterprises, Inc. June 1994 - August 1998
Ralston Purina May 1984 - June 1994
Skills
Financial Analysis, Architecture, Agile Methodologies, Project Management, Program Management, Team Leadership, SDLC, Product Management, Cross-functional Team..., Telecommunications, Management, SQL, IT Strategy, Risk Management, Databases, CRM, Banking, RFP
Education
Southern Illinois University, Edwardsville
BS, Business Administration, MIS
east alton wood river high school
Chris Teeslink's Sykes Enterprises, Inc. Experience March 2004 - January 2013
Job Consultant | Master Black Belt | Process Improvement, TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2013 - Present
SYKES Enterprises Inc March 2004 - January 2013
ASI inc. Advanced Services Inc. January 2002 - March 2004
GE ASI 1998 - 2002
Skills
Six Sigma, Change Management, Call Centers, Process Improvement, Call Center, Team Management, Quality Management, Business Coaching, Account Management, Coaching, Workforce Management, Service Delivery, Customer Experience, Outsourcing, Operations Management, Leadership, Management, Contact Centers, Performance Management, Customer Satisfaction, Call Center Development, Vendor Management, Continuous Improvement, Business Process..., BPO, Training, CRM, Offshoring, Project Management, Strategy, Operational Excellence, Team Leadership, Employee Engagement, Quality Assurance, Cross-functional Team..., Process Management, Team Building, Business Analysis, Sales, Key Performance..., Telemarketing
Education
Black Hills State University 1990 — 1994
BS, Marketing
Stevens High School 1988 — 1990
Std, Std
TeleTech February 2013 - Present
SYKES Enterprises Inc March 2004 - January 2013
ASI inc. Advanced Services Inc. January 2002 - March 2004
GE ASI 1998 - 2002
Skills
Six Sigma, Change Management, Call Centers, Process Improvement, Call Center, Team Management, Quality Management, Business Coaching, Account Management, Coaching, Workforce Management, Service Delivery, Customer Experience, Outsourcing, Operations Management, Leadership, Management, Contact Centers, Performance Management, Customer Satisfaction, Call Center Development, Vendor Management, Continuous Improvement, Business Process..., BPO, Training, CRM, Offshoring, Project Management, Strategy, Operational Excellence, Team Leadership, Employee Engagement, Quality Assurance, Cross-functional Team..., Process Management, Team Building, Business Analysis, Sales, Key Performance..., Telemarketing
Education
Black Hills State University 1990 — 1994
BS, Marketing
Stevens High School 1988 — 1990
Std, Std
Logan Bohlender's Sykes Enterprises, Inc. Experience June 2015 - August 2015
Job Chapter President at Beta Theta Pi Fraternity
Industry Accounting
Experience
Sykes Enterprises, Inc. June 2015 - August 2015
University of Denver August 2013 - September 2013
Computer Information Concepts, Inc. June 2013 - August 2013
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Analytics, Public Speaking, Politics, Ice Hockey, Time Management, Access, Team Leadership, Social Media, Outlook, Social Media Marketing, Leadership Development, Public Relations
Education
University of Denver - Daniels College of Business 2012 — 2017
Master's degree, Accountancy
University of Denver - Daniels College of Business 2012 — 2016
Bachelor's degree, Accountancy
University of Denver
Sykes Enterprises, Inc. June 2015 - August 2015
University of Denver August 2013 - September 2013
Computer Information Concepts, Inc. June 2013 - August 2013
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Analytics, Public Speaking, Politics, Ice Hockey, Time Management, Access, Team Leadership, Social Media, Outlook, Social Media Marketing, Leadership Development, Public Relations
Education
University of Denver - Daniels College of Business 2012 — 2017
Master's degree, Accountancy
University of Denver - Daniels College of Business 2012 — 2016
Bachelor's degree, Accountancy
University of Denver
Brandi Sharp Brandi Sharp's Sykes Enterprises, Inc. Experience July 2007 - Present
Job Director Global Operations at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. July 2007 - Present
StarTek January 2002 - July 2007
Skills
BPO, Business Process..., CRM, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Operations Management, Recruiting, Service Delivery, Strategic Planning, Team Management, Telecommunications, Vendor Management, Workforce Management, Outsourcing, Performance Management, Process Improvement, Call Center Development, Team Leadership, Customer Retention, Client Services
Education
Oklahoma State University
Sykes Enterprises, Inc. July 2007 - Present
StarTek January 2002 - July 2007
Skills
BPO, Business Process..., CRM, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Operations Management, Recruiting, Service Delivery, Strategic Planning, Team Management, Telecommunications, Vendor Management, Workforce Management, Outsourcing, Performance Management, Process Improvement, Call Center Development, Team Leadership, Customer Retention, Client Services
Education
Oklahoma State University
Scott Connell's Sykes Enterprises, Inc. Experience April 2008 - March 2010
Job Enterprise ResiliencyCrisis Management at eBay, Inc.
Industry Information Technology and Services
Experience
eBay for Business July 2015 - Present
Jabil Circuit, Inc. June 2010 - June 2015
Sykes Enterprises, Inc. April 2008 - March 2010
Corporate Risk Solutions, Inc. June 2003 - April 2008
Skills
Business Continuity, Disaster Recovery, Risk Assessment, Security, Physical Security, Program Management, Vulnerability Assessment, Security Management, Project Management, Training, Vendor Management, Crisis Management, Disaster Response, Information Security, Information Assurance, Infrastructure
Education
The University of Kansas 1983 — 1986
BA, Political Science
eBay for Business July 2015 - Present
Jabil Circuit, Inc. June 2010 - June 2015
Sykes Enterprises, Inc. April 2008 - March 2010
Corporate Risk Solutions, Inc. June 2003 - April 2008
Skills
Business Continuity, Disaster Recovery, Risk Assessment, Security, Physical Security, Program Management, Vulnerability Assessment, Security Management, Project Management, Training, Vendor Management, Crisis Management, Disaster Response, Information Security, Information Assurance, Infrastructure
Education
The University of Kansas 1983 — 1986
BA, Political Science
Geraldine Phillips Geraldine Phillips's Sykes Enterprises, Inc. Experience November 1995 - May 1996
Job Independent NonProfit Organization Management Professional
Industry Nonprofit Organization Management
Experience
St. Louis Metropolitan Police Citizen Academy Alumni Association June 2014 - Present
US Department of Homeland Security September 2002 - February 2007
CONSULTIS OF DALLAS November 2001 - March 2002
MANPOWER TECHNICAL SERVICES August 1999 - June 2001
GE Capital ITS May 1998 - August 1999
STAFFING SOLUTIONS November 1997 - May 1998
MILLENNIUM August 1997 - November 1997
ENVISION May 1996 - January 1997
SYKES ENTERPRISES, INC. November 1995 - May 1996
SYKES ENTERPRISES, INC. September 1994 - November 1995
Skills
Microsoft Office, Project Management, Program Management, Public Speaking, Customer Service, Nonprofits, Leadership, Microsoft Excel, Management, Research, Social Media
Education
Northeastern University 1986 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
St. Louis Community College 1976 — 1978
Associate of Arts and Sciences (A.A.S.), Computer Science
Washington University in St. Louis 1972 — 1973
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
St. Louis Metropolitan Police Citizen Academy Alumni Association June 2014 - Present
US Department of Homeland Security September 2002 - February 2007
CONSULTIS OF DALLAS November 2001 - March 2002
MANPOWER TECHNICAL SERVICES August 1999 - June 2001
GE Capital ITS May 1998 - August 1999
STAFFING SOLUTIONS November 1997 - May 1998
MILLENNIUM August 1997 - November 1997
ENVISION May 1996 - January 1997
SYKES ENTERPRISES, INC. November 1995 - May 1996
SYKES ENTERPRISES, INC. September 1994 - November 1995
Skills
Microsoft Office, Project Management, Program Management, Public Speaking, Customer Service, Nonprofits, Leadership, Microsoft Excel, Management, Research, Social Media
Education
Northeastern University 1986 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
St. Louis Community College 1976 — 1978
Associate of Arts and Sciences (A.A.S.), Computer Science
Washington University in St. Louis 1972 — 1973
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Chris Blackman Chris Blackman's Sykes Enterprises, Inc. Experience 1993 - 1995
Job IT Leader / Business Executive
Industry Information Technology and Services
Experience
5280 Solutions February 2015 - Present
World Data Solutions, Inc. - D/B/A Restaurant Solutions, Inc. August 2000 - May 2014
Integro 1995 - 2000
Sykes Enterprises, Inc 1993 - 1995
Skills
System Architecture, Team Building, Account Management, Restaurants, Accounting, Hospitality, Business Development, Payroll, Inventory Management, Software Development, Software Project..., Enterprise Software, Enterprise Architecture, Solution Architecture, Information Architecture, New Business Development, Customer Service, Operations Management, Agile & Waterfall..., Application Development, Data Modeling, Requirements Gathering, Technical Documentation, Marketing Strategy, Technical Support, HTML, CSS, Javascript, Rapid Prototyping, Wireframes, Visual Basic, JAVA, Business Analysis, Business Process..., Computer Networking, Firewalls, Routers, Network Architecture, Business Strategy, Agile Methodologies
Education
Colorado State University 1989 — 1993
BS, Information Technology
Metropolitan State University of Denver 1989 — 1990
First year of College, General Coursework
5280 Solutions February 2015 - Present
World Data Solutions, Inc. - D/B/A Restaurant Solutions, Inc. August 2000 - May 2014
Integro 1995 - 2000
Sykes Enterprises, Inc 1993 - 1995
Skills
System Architecture, Team Building, Account Management, Restaurants, Accounting, Hospitality, Business Development, Payroll, Inventory Management, Software Development, Software Project..., Enterprise Software, Enterprise Architecture, Solution Architecture, Information Architecture, New Business Development, Customer Service, Operations Management, Agile & Waterfall..., Application Development, Data Modeling, Requirements Gathering, Technical Documentation, Marketing Strategy, Technical Support, HTML, CSS, Javascript, Rapid Prototyping, Wireframes, Visual Basic, JAVA, Business Analysis, Business Process..., Computer Networking, Firewalls, Routers, Network Architecture, Business Strategy, Agile Methodologies
Education
Colorado State University 1989 — 1993
BS, Information Technology
Metropolitan State University of Denver 1989 — 1990
First year of College, General Coursework
Jason Vaillancourt Jason Vaillancourt's Sykes Enterprises, Inc. Experience February 2015 - Present
Job Csr/ Technical Support Rep at Sykes Enterprises, Inc.
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. February 2015 - Present
Complex Computer Services January 2014 - Present
Deloitte April 2012 - May 2012
Alternative Information Systems July 2011 - February 2012
Computers for Children April 2011 - May 2011
BSAF Chemical 2011 - 2011
teletech holdings 2009 - 2009
Skills
XP, Printers, Technical Support, Laptops, Troubleshooting, Windows 7, Norton Ghost
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Information Technology
Penn Foster
Sykes Enterprises, Inc. February 2015 - Present
Complex Computer Services January 2014 - Present
Deloitte April 2012 - May 2012
Alternative Information Systems July 2011 - February 2012
Computers for Children April 2011 - May 2011
BSAF Chemical 2011 - 2011
teletech holdings 2009 - 2009
Skills
XP, Printers, Technical Support, Laptops, Troubleshooting, Windows 7, Norton Ghost
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Information Technology
Penn Foster
Amanda Fulcher Amanda Fulcher's Sykes Enterprises, Inc. Experience February 2003 - December 2003
Job Fuel Service Coordinator / CSR at Landmark Aviation Baton Rouge
Industry Airlines/Aviation
Experience
Landmark Aviation Baton Rouge - Formally Louisiana Aircraft LLC March 2008 - Present
Frontier Airlines July 2007 - March 2008
Walmart Pharmacy December 2004 - May 2007
Sykes Enterprises Inc. February 2003 - December 2003
Sonic Drive-In March 2000 - April 2002
Skills
Customer Service, Aviation, Airlines, Fuel, Pricing, Hotels, Airports, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Reservation, Timeshare, Advocate Flight Logs, Accounting/Balancing..., Typing skills 35-40 WPM, Crystal Reports Sage..., Answering..., CPR Trained, Computer Software (98,..., NATO Phonetic Alphabet, Airport Codes, Medical Terminology, Telephone Skills, Customer Satisfaction, Teamwork, Sales, Outlook
Education
Remington College-Baton Rouge Campus
Associate's degree, Pharmacy Technician/Assistant
Landmark Aviation Baton Rouge - Formally Louisiana Aircraft LLC March 2008 - Present
Frontier Airlines July 2007 - March 2008
Walmart Pharmacy December 2004 - May 2007
Sykes Enterprises Inc. February 2003 - December 2003
Sonic Drive-In March 2000 - April 2002
Skills
Customer Service, Aviation, Airlines, Fuel, Pricing, Hotels, Airports, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Reservation, Timeshare, Advocate Flight Logs, Accounting/Balancing..., Typing skills 35-40 WPM, Crystal Reports Sage..., Answering..., CPR Trained, Computer Software (98,..., NATO Phonetic Alphabet, Airport Codes, Medical Terminology, Telephone Skills, Customer Satisfaction, Teamwork, Sales, Outlook
Education
Remington College-Baton Rouge Campus
Associate's degree, Pharmacy Technician/Assistant
Chris Holroyd's Sykes Enterprises, Inc. Experience May 1995 - September 1997
Job Technical Account Manager at Microsoft
Industry Information Technology and Services
Experience
Microsoft January 2012 - Present
Dell February 2011 - November 2011
Dell March 2011 - May 2011
Dell March 2007 - March 2011
Dell December 2005 - March 2007
Perficio Consulting, LLC June 2004 - November 2005
Levings Learning, LLC August 2002 - June 2004
Advanced Financial Solutions October 1997 - August 2002
Advanced Financial Solutions September 1997 - March 2000
Sykes Enterprises, Inc. May 1995 - September 1997
Skills
Account Management, Enterprise Software, Management, Business Acumen, Team Building, Data Center, Leadership, ITIL, Public Speaking, Project Management, SaaS, Operational Excellence, Service Delivery, Vendor Management, IT Management, Cross-functional Team..., IT Strategy, Strategic Agility, Communication, Process Improvement, Program Management, Integration, Professional Services, Incident Handling, Operations Management, Financial Acumen, Dealing with Ambiguity, Develop Direct Reports, Drive for Results, Command Skills, Team Motivator, Excellent Written &..., Hiring & Staffing, Business Analysis, Team Leadership, Change Management, Systems Management, Product Management, Project Planning, Technical Support, MMA, Enterprise Architecture, Disaster Recovery, College Football
Education
University of Phoenix 2000 — 2002
Bachelor of Science, Business Information Systems
Oklahoma State University 1993 — 1995
Computer Science
Northern Oklahoma College 1991 — 1993
Associate of Science, Business Administration
Microsoft January 2012 - Present
Dell February 2011 - November 2011
Dell March 2011 - May 2011
Dell March 2007 - March 2011
Dell December 2005 - March 2007
Perficio Consulting, LLC June 2004 - November 2005
Levings Learning, LLC August 2002 - June 2004
Advanced Financial Solutions October 1997 - August 2002
Advanced Financial Solutions September 1997 - March 2000
Sykes Enterprises, Inc. May 1995 - September 1997
Skills
Account Management, Enterprise Software, Management, Business Acumen, Team Building, Data Center, Leadership, ITIL, Public Speaking, Project Management, SaaS, Operational Excellence, Service Delivery, Vendor Management, IT Management, Cross-functional Team..., IT Strategy, Strategic Agility, Communication, Process Improvement, Program Management, Integration, Professional Services, Incident Handling, Operations Management, Financial Acumen, Dealing with Ambiguity, Develop Direct Reports, Drive for Results, Command Skills, Team Motivator, Excellent Written &..., Hiring & Staffing, Business Analysis, Team Leadership, Change Management, Systems Management, Product Management, Project Planning, Technical Support, MMA, Enterprise Architecture, Disaster Recovery, College Football
Education
University of Phoenix 2000 — 2002
Bachelor of Science, Business Information Systems
Oklahoma State University 1993 — 1995
Computer Science
Northern Oklahoma College 1991 — 1993
Associate of Science, Business Administration
renaldo lewis renaldo lewis's Sykes Enterprises, Inc. Experience Troubleshooting software/Hardware/network issues with relation to mobile devices including smartphones, Tablets, and Laptops as well.$
Job Certified Electronics Specialist
Industry Telecommunications
Experience
Sykes Enterprises, Inc. Troubleshooting software/Hardware/network issues with relation to mobile devices including smartphones, Tablets, and Laptops as well.$
Skills
Team Leadership, Microsoft Office, Customer Service, PowerPoint, Sales, Inventory Management, Public Speaking, Outlook, English, Training, Smartphone Technology, DIY PC Building and..., Cellular Technology..., Alarm Systems, Access Control, complete home security...
Education
Nova Scotia Community College
Electrical and Electronics Engineering Technician
nscc
Sykes Enterprises, Inc. Troubleshooting software/Hardware/network issues with relation to mobile devices including smartphones, Tablets, and Laptops as well.$
Skills
Team Leadership, Microsoft Office, Customer Service, PowerPoint, Sales, Inventory Management, Public Speaking, Outlook, English, Training, Smartphone Technology, DIY PC Building and..., Cellular Technology..., Alarm Systems, Access Control, complete home security...
Education
Nova Scotia Community College
Electrical and Electronics Engineering Technician
nscc
Brock Baker Brock Baker's Sykes Enterprises, Inc. Experience February 2011 - June 2012
Job Dept of Emergency Management/911
Industry Government Administration
Experience
Hot Spring County Arkansas June 2014 - Present
Corkys Footwear January 2014 - April 2014
ACCENT Marketing October 2012 - January 2014
Sykes January 2009 - July 2012
Sykes Enterprises Inc February 2011 - June 2012
Sykes Incorporated January 2009 - June 2010
ICT Corporation October 2007 - August 2008
Target January 2005 - October 2007
Skills
Microsoft Office, Fraud Investigations, Training & Development, Public Relations, Public Speaking, Social Media, Social Networking, Strategic Planning, Leadership Development, Team Management, Investigations, Avaya, Call Center, Customer Service, Coaching, Customer Relations, Employee Relations, Hiring, Outlook, Excel, Budgeting, Performance Management, Mentoring, Recruiting, Call Centers, Training, Leadership, BPO, Call Center Development, Customer Experience, Customer Retention, Quality Assurance, Employee Training, Contact Centers, Inbound Marketing
Education
Henderson State University 2010 — 2012
Bachelor of Arts, Political Science and Government
College of the Ouachitas 2009 — 2011
Associates of Arts, General Education/Business
University of Central Arkansas 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
University of Central Arkansas
Honors Diploma, Sociology/Psychology
Hot Spring County Arkansas June 2014 - Present
Corkys Footwear January 2014 - April 2014
ACCENT Marketing October 2012 - January 2014
Sykes January 2009 - July 2012
Sykes Enterprises Inc February 2011 - June 2012
Sykes Incorporated January 2009 - June 2010
ICT Corporation October 2007 - August 2008
Target January 2005 - October 2007
Skills
Microsoft Office, Fraud Investigations, Training & Development, Public Relations, Public Speaking, Social Media, Social Networking, Strategic Planning, Leadership Development, Team Management, Investigations, Avaya, Call Center, Customer Service, Coaching, Customer Relations, Employee Relations, Hiring, Outlook, Excel, Budgeting, Performance Management, Mentoring, Recruiting, Call Centers, Training, Leadership, BPO, Call Center Development, Customer Experience, Customer Retention, Quality Assurance, Employee Training, Contact Centers, Inbound Marketing
Education
Henderson State University 2010 — 2012
Bachelor of Arts, Political Science and Government
College of the Ouachitas 2009 — 2011
Associates of Arts, General Education/Business
University of Central Arkansas 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
University of Central Arkansas
Honors Diploma, Sociology/Psychology
Jason Caron Jason Caron's Sykes Enterprises, Inc. Experience May 2013 - December 2013
Job Human Resources Associate at City Colleges of Chicago
Industry Human Resources
Experience
City Colleges of Chicago August 2015 - Present
City Colleges of Chicago August 2014 - August 2015
Sykes Enterprises, Inc. May 2013 - December 2013
Skills
Job Analysis, SPSS, Statistics, Survey Design, Psychology, Survey Research, Organizational Behavior, Quantitative Research, Organizational..., Qualitative Research, Data Analysis, Interviews, Data Collection, Research Design, Quantitative Analytics, Time Management, Research, Organizational..., PowerPoint, Teamwork, Job Descriptions, Performance Appraisal
Education
Roosevelt University 2010 — 2012
Master's degree, Industrial and Organizational Psychology
Saint Xavier University 2008 — 2010
Bachelor of Arts (BA), Industrial and Organizational Psychology
City Colleges of Chicago August 2015 - Present
City Colleges of Chicago August 2014 - August 2015
Sykes Enterprises, Inc. May 2013 - December 2013
Skills
Job Analysis, SPSS, Statistics, Survey Design, Psychology, Survey Research, Organizational Behavior, Quantitative Research, Organizational..., Qualitative Research, Data Analysis, Interviews, Data Collection, Research Design, Quantitative Analytics, Time Management, Research, Organizational..., PowerPoint, Teamwork, Job Descriptions, Performance Appraisal
Education
Roosevelt University 2010 — 2012
Master's degree, Industrial and Organizational Psychology
Saint Xavier University 2008 — 2010
Bachelor of Arts (BA), Industrial and Organizational Psychology
Dave Gillem Dave Gillem's Sykes Enterprises, Inc. Experience June 2000 - February 2001
Job Interactive Art Director at IBM Security, Basketball Coach at Fort Worth Christian School
Industry Online Media
Experience
IBM Security August 2014 - Present
Fort Worth Christian School July 2014 - Present
DaveGillem.com September 1998 - Present
Lighthouse Security Group (Acquired by IBM - 8/2014) January 2012 - August 2014
Sabre Airline Solutions March 2011 - January 2012
Travelocity March 2004 - March 2011
Sabre-Holdings June 2000 - March 2004
Sykes Enterprises Inc. June 2000 - February 2001
The Art Institute of Dallas January 1999 - September 2000
Imaginuity Interactive September 1999 - June 2000
Skills
User Experience, User Interface Design, Information Architecture, Web Design, Layout, User Interface, Flash, Creative Direction, Dreamweaver, CSS, Art Direction, ActionScript, Interaction Design, HTML, JavaScript, Photoshop, Illustrator, Web Development, Web Applications, User-centered Design, Mobile Design, Adobe Creative Suite, Mobile Applications, WordPress, After Effects, Team Leadership, HTML 5, Mobile Devices, jQuery, Creative Strategy, Team Management, Complex Problem Solving, HTML5, HTML + CSS, Mobile
Education
The Art Institute of Dallas 1998 — 2000
AA, Computer Animation / Multi-Media Production
IBM Security August 2014 - Present
Fort Worth Christian School July 2014 - Present
DaveGillem.com September 1998 - Present
Lighthouse Security Group (Acquired by IBM - 8/2014) January 2012 - August 2014
Sabre Airline Solutions March 2011 - January 2012
Travelocity March 2004 - March 2011
Sabre-Holdings June 2000 - March 2004
Sykes Enterprises Inc. June 2000 - February 2001
The Art Institute of Dallas January 1999 - September 2000
Imaginuity Interactive September 1999 - June 2000
Skills
User Experience, User Interface Design, Information Architecture, Web Design, Layout, User Interface, Flash, Creative Direction, Dreamweaver, CSS, Art Direction, ActionScript, Interaction Design, HTML, JavaScript, Photoshop, Illustrator, Web Development, Web Applications, User-centered Design, Mobile Design, Adobe Creative Suite, Mobile Applications, WordPress, After Effects, Team Leadership, HTML 5, Mobile Devices, jQuery, Creative Strategy, Team Management, Complex Problem Solving, HTML5, HTML + CSS, Mobile
Education
The Art Institute of Dallas 1998 — 2000
AA, Computer Animation / Multi-Media Production
Jessica Willingham Jessica Willingham's Sykes Enterprises, Inc. Experience April 2015 - Present
Job Communications Associate, HR North America
Industry Public Relations and Communications
Experience
Sykes Enterprises, Inc. April 2015 - Present
Bustle February 2015 - Present
Spitfiregirl Design January 2015 - Present
Samuel Roberts Noble Foundation August 2012 - Present
Brit + Co. March 2014 - February 2015
City of Bryan March 2013 - February 2014
Cowboy Journal August 2012 - December 2012
Samuel Roberts Noble Foundation May 2012 - August 2012
The Daily O'Collegian January 2011 - August 2012
The Daily O'Collegian January 2011 - December 2011
Skills
Media Relations, Public Relations, Ap Style, Vocus, Crisis Communications, Strategic Communications, Social Media, Newsletters, Press Kits, Facebook, Blogging, AP Style, Marketing, Magazines, Publications, Photography, Writing, Public Speaking, Editing
Education
Oklahoma State University 2013 — 2014
Master of International Agriculture, Agricultural Outreach, Education and Extension
Oklahoma State University 2009 — 2012
Bachelor of Science (B.S.), Agricultural Communication/Journalism
Oklahoma State University 2009 — 2012
a Bachelor of Science, Agricultural Communications, Senior
Sykes Enterprises, Inc. April 2015 - Present
Bustle February 2015 - Present
Spitfiregirl Design January 2015 - Present
Samuel Roberts Noble Foundation August 2012 - Present
Brit + Co. March 2014 - February 2015
City of Bryan March 2013 - February 2014
Cowboy Journal August 2012 - December 2012
Samuel Roberts Noble Foundation May 2012 - August 2012
The Daily O'Collegian January 2011 - August 2012
The Daily O'Collegian January 2011 - December 2011
Skills
Media Relations, Public Relations, Ap Style, Vocus, Crisis Communications, Strategic Communications, Social Media, Newsletters, Press Kits, Facebook, Blogging, AP Style, Marketing, Magazines, Publications, Photography, Writing, Public Speaking, Editing
Education
Oklahoma State University 2013 — 2014
Master of International Agriculture, Agricultural Outreach, Education and Extension
Oklahoma State University 2009 — 2012
Bachelor of Science (B.S.), Agricultural Communication/Journalism
Oklahoma State University 2009 — 2012
a Bachelor of Science, Agricultural Communications, Senior
Donald Young Donald Young's Sykes Enterprises, Inc. Experience May 2015 - Present
Job Site Administrator
Industry Consumer Electronics
Experience
Sykes Enterprises, Inc. May 2015 - Present
eBay Inc October 2014 - Present
SMARTECH & Associates, LP March 2013 - February 2014
Sykes March 2013 - February 2014
Dole Food Company August 2008 - June 2012
Young-Denny Enterprises Inc July 2006 - February 2008
Cox Communications May 1998 - August 2006
Skills
Troubleshooting, Data Center, Disaster Recovery, Vendor Management, Servers, Routers, Switches, Active Directory, Windows Server, Software Installation, Windows, Technical Support, VPN, VMware, VoIP, LAN-WAN, SAN, Visio, Information Technology, Networking, Wireless Networking, Operating Systems, DHCP, IT Operations, Security
Education
Academy Of Business College 1996 — 1998
Information Technology
University of Phoenix
Microsoft Certification
Sykes Enterprises, Inc. May 2015 - Present
eBay Inc October 2014 - Present
SMARTECH & Associates, LP March 2013 - February 2014
Sykes March 2013 - February 2014
Dole Food Company August 2008 - June 2012
Young-Denny Enterprises Inc July 2006 - February 2008
Cox Communications May 1998 - August 2006
Skills
Troubleshooting, Data Center, Disaster Recovery, Vendor Management, Servers, Routers, Switches, Active Directory, Windows Server, Software Installation, Windows, Technical Support, VPN, VMware, VoIP, LAN-WAN, SAN, Visio, Information Technology, Networking, Wireless Networking, Operating Systems, DHCP, IT Operations, Security
Education
Academy Of Business College 1996 — 1998
Information Technology
University of Phoenix
Microsoft Certification
Anne Dennett Anne Dennett's Sykes Enterprises, Inc. Experience Student working on a BSB/SBEUniversity of PhoenixMarch 2010 - Present
Job Student working on a BSB/SBE at University of Phoenix
Industry
Experience
Sykes Enterprises, Inc. Student working on a BSB/SBEUniversity of PhoenixMarch 2010 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Research, Public Speaking, Microsoft Word
Education
University of Phoenix 2010 — 2015
Associate's of Arts in Business Finance, Entrepreneurial and Small Business Operations
Sykes Enterprises, Inc. Student working on a BSB/SBEUniversity of PhoenixMarch 2010 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Research, Public Speaking, Microsoft Word
Education
University of Phoenix 2010 — 2015
Associate's of Arts in Business Finance, Entrepreneurial and Small Business Operations
Krystal Widner Krystal Widner's Sykes Enterprises, Inc. Experience November 2014 - Present
Job Leigh By Design SSM, SEO, facebook.com/designedbyleigh
Industry Nonprofit Organization Management
Experience
Sykes Enterprises, Inc. November 2014 - Present
Self-employed January 2014 - Present
LeighByDesign via Fiverr 2013 - 2015
You Can Run International September 2011 - September 2013
Skills
Nonprofits, Public Speaking, Microsoft Office, Fundraising, Event Planning, Social Media, Strategic Planning, Research, Community Outreach, Customer Service, Public Relations, Event Management, Social Media Marketing, Lead Generation, Web Design, Volunteer Management, Content Development, Social Networking, Leadership Development
Education
University of Phoenix 2014 — 2018
Associate of Arts and Sciences (A.A.S.)
Sykes Enterprises, Inc. November 2014 - Present
Self-employed January 2014 - Present
LeighByDesign via Fiverr 2013 - 2015
You Can Run International September 2011 - September 2013
Skills
Nonprofits, Public Speaking, Microsoft Office, Fundraising, Event Planning, Social Media, Strategic Planning, Research, Community Outreach, Customer Service, Public Relations, Event Management, Social Media Marketing, Lead Generation, Web Design, Volunteer Management, Content Development, Social Networking, Leadership Development
Education
University of Phoenix 2014 — 2018
Associate of Arts and Sciences (A.A.S.)
Darnell Burks Darnell Burks's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Nike Factory Store Las Vegas, NV
Industry Retail
Experience
Sykes Enterprises, Inc. September 2015 - Present
The Nike Factory September 2011 - Present
Nike 2011 - 2013
Just Chrome January 2011 - January 2012
Little Rock Chrysler Dodge Jeep March 2010 - June 2011
Dakoopsta House of Kustomz March 2001 - April 2009
United States Army August 1986 - August 1992
Skills
Retail, Selling, Vehicles, Automotive Sales, Teamwork, Management, Parts, Time Management, Training, Marketing Strategy, Marketing, Sales, Online Marketing, Account Management, Strategic Planning, Leadership, Social Networking, Customer Service, Coaching, Budgets, Team Building, Footwear, Sportswear, Customer Satisfaction, Store Management, Merchandising, Social Media Marketing, Sporting Goods, Negotiation, Social Media, Entrepreneurship, Inventory Management
Education
University of Phoenix 2009 — 2014
Bachelor of Science Business Management, Bus. Management
University of Phoenix 2009 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.18
McGehee High School 1982 — 1986
High School Diploma, Field of Study
Sykes Enterprises, Inc. September 2015 - Present
The Nike Factory September 2011 - Present
Nike 2011 - 2013
Just Chrome January 2011 - January 2012
Little Rock Chrysler Dodge Jeep March 2010 - June 2011
Dakoopsta House of Kustomz March 2001 - April 2009
United States Army August 1986 - August 1992
Skills
Retail, Selling, Vehicles, Automotive Sales, Teamwork, Management, Parts, Time Management, Training, Marketing Strategy, Marketing, Sales, Online Marketing, Account Management, Strategic Planning, Leadership, Social Networking, Customer Service, Coaching, Budgets, Team Building, Footwear, Sportswear, Customer Satisfaction, Store Management, Merchandising, Social Media Marketing, Sporting Goods, Negotiation, Social Media, Entrepreneurship, Inventory Management
Education
University of Phoenix 2009 — 2014
Bachelor of Science Business Management, Bus. Management
University of Phoenix 2009 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.18
McGehee High School 1982 — 1986
High School Diploma, Field of Study
John Sheets II John Sheets II's Sykes Enterprises, Inc. Experience January 2015 - Present
Job Corporate Accountant at Sykes Enterprises, Inc.
Industry Consumer Goods
Experience
Sykes Enterprises, Inc. January 2015 - Present
Amway August 2012 - Present
Sykes January 2013 - January 2015
Chemical Bank January 2011 - August 2012
Chemical Bank 2011 - 2012
Skills
Management, Entrepreneurship, Leadership, Social Networking, Networking, Team Building, Sales, Accounting, Computer Maintenance, Team Leadership, Business Development, VBA, Microsoft Excel, Direct Sales, Sales Presentations, Team Management, Leadership Development, People Skills, People Development, People-oriented, Inspiring People, Business Decision Making, Ethical Decision Making, Morale, Integrity, Adaptable to Changes, Goal Oriented, Long-term Customer..., Logistics Management
Education
Northwood University 2006 — 2011
Bachelor of Business Administration (BBA), Accounting and Business/Management
Sykes Enterprises, Inc. January 2015 - Present
Amway August 2012 - Present
Sykes January 2013 - January 2015
Chemical Bank January 2011 - August 2012
Chemical Bank 2011 - 2012
Skills
Management, Entrepreneurship, Leadership, Social Networking, Networking, Team Building, Sales, Accounting, Computer Maintenance, Team Leadership, Business Development, VBA, Microsoft Excel, Direct Sales, Sales Presentations, Team Management, Leadership Development, People Skills, People Development, People-oriented, Inspiring People, Business Decision Making, Ethical Decision Making, Morale, Integrity, Adaptable to Changes, Goal Oriented, Long-term Customer..., Logistics Management
Education
Northwood University 2006 — 2011
Bachelor of Business Administration (BBA), Accounting and Business/Management
Ambyr Echavez Ambyr Echavez's Sykes Enterprises, Inc. Experience October 1998 - September 2003
Job Writer/Publisher
Industry Writing and Editing
Experience
Ambota Imaging February 2013 - Present
Meridian Enterprises October 2012 - January 2013
Alpha Diva Models, Susan Paige Modeling February 2003 - February 2007
Sykes Enterprises, Inc October 1998 - September 2003
Motel 6 October 1997 - November 2001
Skills
Technical Support, Computer Hardware, Digital Photography, Customer Service, Microsoft Word, Microsoft Office, Editing, PowerPoint, Social Media, Outlook, Microsoft Excel, Event Planning, Social Media Marketing, Troubleshooting, Public Speaking, Sales, Research, Creative Writing, Technical Writing, Proofreading, Social Networking, Blogging, Online Marketing, Short Stories, Public Relations, Adobe Creative Suite, Copy Editing, Press Releases, Web Content, Newsletters, Spanish, Advertising, Fiction, Freelance Writing, Magazine Articles, Ghostwriting
Education
East Central College 2010 — 2013
Associate of Arts (A.A.), English Language and Literature/Letters
Ambota Imaging February 2013 - Present
Meridian Enterprises October 2012 - January 2013
Alpha Diva Models, Susan Paige Modeling February 2003 - February 2007
Sykes Enterprises, Inc October 1998 - September 2003
Motel 6 October 1997 - November 2001
Skills
Technical Support, Computer Hardware, Digital Photography, Customer Service, Microsoft Word, Microsoft Office, Editing, PowerPoint, Social Media, Outlook, Microsoft Excel, Event Planning, Social Media Marketing, Troubleshooting, Public Speaking, Sales, Research, Creative Writing, Technical Writing, Proofreading, Social Networking, Blogging, Online Marketing, Short Stories, Public Relations, Adobe Creative Suite, Copy Editing, Press Releases, Web Content, Newsletters, Spanish, Advertising, Fiction, Freelance Writing, Magazine Articles, Ghostwriting
Education
East Central College 2010 — 2013
Associate of Arts (A.A.), English Language and Literature/Letters
Adam O'Brien, CHRP Candidate's Sykes Enterprises, Inc. Experience 2010 - 2011
Job HR Business Partner at TC Media
Industry Human Resources
Experience
TC Media 2015 - Present
Adam O'Brien Photography July 2014 - Present
Millennium1 Solutions 2014 - 2015
Bell Aliant 2012 - 2013
Bell Aliant 2011 - 2012
Sykes Enterprises, Inc. 2010 - 2011
Sykes Enterprises 2008 - 2010
ICT Group 2005 - 2008
Swaton Language School 2003 - 2004
Department of Corrections 2002 - 2002
Skills
English, French, Public Speaking, Payroll Processing, Employee Relations, HRIS, ISO, Crisis Management, Benefits Administration, Research, Microsoft Office, Hiring, Coaching, Performance Management, Excel, Negotiation, Recruiting, Mentoring, Labor Relations, Labour Legislation, Employee Engagement, Payroll, Human Resources, Succession Planning, Onboarding, Talent Management, Talent Acquisition, Deferred Compensation, New Hire Orientations, Interviews, HR Policies, Personnel Management, Technical Recruiting, Organizational..., Applicant Tracking..., Employee Benefits, Screening Resumes, Workforce Planning, Conflict Resolution, Compensation & Benefit, PeopleSoft, HR Consulting, Recruitment Advertising, Employment Law, Employee Training, Training, Teamwork
Education
Saint Mary's University 2012 — 2017
Master of Business Administration (MBA)
Saint Mary's University
HR Certificate, Human resources
Mount Allison University
BA, Psychology and Drama
TC Media 2015 - Present
Adam O'Brien Photography July 2014 - Present
Millennium1 Solutions 2014 - 2015
Bell Aliant 2012 - 2013
Bell Aliant 2011 - 2012
Sykes Enterprises, Inc. 2010 - 2011
Sykes Enterprises 2008 - 2010
ICT Group 2005 - 2008
Swaton Language School 2003 - 2004
Department of Corrections 2002 - 2002
Skills
English, French, Public Speaking, Payroll Processing, Employee Relations, HRIS, ISO, Crisis Management, Benefits Administration, Research, Microsoft Office, Hiring, Coaching, Performance Management, Excel, Negotiation, Recruiting, Mentoring, Labor Relations, Labour Legislation, Employee Engagement, Payroll, Human Resources, Succession Planning, Onboarding, Talent Management, Talent Acquisition, Deferred Compensation, New Hire Orientations, Interviews, HR Policies, Personnel Management, Technical Recruiting, Organizational..., Applicant Tracking..., Employee Benefits, Screening Resumes, Workforce Planning, Conflict Resolution, Compensation & Benefit, PeopleSoft, HR Consulting, Recruitment Advertising, Employment Law, Employee Training, Training, Teamwork
Education
Saint Mary's University 2012 — 2017
Master of Business Administration (MBA)
Saint Mary's University
HR Certificate, Human resources
Mount Allison University
BA, Psychology and Drama
Tim Eberle Tim Eberle's Sykes Enterprises, Inc. Experience May 2000 - August 2001
Job Inventory, Control, & Logistics with TEKsystems at Williams
Industry Information Technology and Services
Experience
TEKsystems March 2015 - Present
Inceed September 2014 - March 2015
Oklahoma State Regents for Higher Education July 2009 - September 2014
Legal Research & Management Systems Inc July 2007 - June 2009
TEKsystems August 2006 - March 2007
Alorica October 2004 - August 2006
S4F Internet Filtering Company July 2002 - June 2004
West Telemarketing October 2001 - June 2002
Sykes Enterprises Inc May 2000 - August 2001
Pre-Paid Legal Services, Inc. August 1998 - May 2000
Skills
Technical Support, Windows 7, Operating Systems, Information Technology, Help Desk Support, WSUS, Troubleshooting, Outlook, PowerPoint, Customer Service, SCCM, Teaching, Servers, Microsoft Office 2010, HTML, PC maintenance, Symantec Endpoint..., Windows 9x, Testing, Teamwork, End User Support, Teaching Skills, Systems Management, Crisis Management, Legal Research, Website Support, Web Filtering, Technical Writing, Hardware Support, Hardware/Software..., Enterprise Software, Software Training, Auditing, Norton Ghost, FIPS, Active Directory..., HelpStar, Windows Remote Desktop, Hardware Diagnostics, IT Hardware Support, Windows XP Pro, Windows 2000, Windows Vista, Hard Drives, Computer Repair, Computer Maintenance, Computer Hardware, Content Filtering, Hands-on Training, Office 2010
Education
University of Oklahoma 2010 — 2011
Museum Studies
University of Phoenix-Tulsa Campus 2003 — 2006
Bachelor of Science (BS), Information Technology
East Central University 1995 — 1997
History
Vanoss High School 1993 — 1995
Diploma, General Ed, 3.1 GPA
TEKsystems March 2015 - Present
Inceed September 2014 - March 2015
Oklahoma State Regents for Higher Education July 2009 - September 2014
Legal Research & Management Systems Inc July 2007 - June 2009
TEKsystems August 2006 - March 2007
Alorica October 2004 - August 2006
S4F Internet Filtering Company July 2002 - June 2004
West Telemarketing October 2001 - June 2002
Sykes Enterprises Inc May 2000 - August 2001
Pre-Paid Legal Services, Inc. August 1998 - May 2000
Skills
Technical Support, Windows 7, Operating Systems, Information Technology, Help Desk Support, WSUS, Troubleshooting, Outlook, PowerPoint, Customer Service, SCCM, Teaching, Servers, Microsoft Office 2010, HTML, PC maintenance, Symantec Endpoint..., Windows 9x, Testing, Teamwork, End User Support, Teaching Skills, Systems Management, Crisis Management, Legal Research, Website Support, Web Filtering, Technical Writing, Hardware Support, Hardware/Software..., Enterprise Software, Software Training, Auditing, Norton Ghost, FIPS, Active Directory..., HelpStar, Windows Remote Desktop, Hardware Diagnostics, IT Hardware Support, Windows XP Pro, Windows 2000, Windows Vista, Hard Drives, Computer Repair, Computer Maintenance, Computer Hardware, Content Filtering, Hands-on Training, Office 2010
Education
University of Oklahoma 2010 — 2011
Museum Studies
University of Phoenix-Tulsa Campus 2003 — 2006
Bachelor of Science (BS), Information Technology
East Central University 1995 — 1997
History
Vanoss High School 1993 — 1995
Diploma, General Ed, 3.1 GPA
Jeffrey A. Hernandez Jeffrey A. Hernandez's Sykes Enterprises, Inc. Experience January 1991 - March 1993
Job Principle Design Engineer, Founder, CullDez Product Development
Industry Mechanical or Industrial Engineering
Experience
CullDez Product Development March 1993 - Present
Sykes Enterprises, Inc January 1991 - March 1993
EG&G Energy Measurements, Inc January 1980 - January 1991
Skills
Solidworks, Product Development, Pro/Engineer, AutoCAD, Product Design, Project Managment, MS Office Suite, Microsoft Office, Pro Engineer, Manufacturing, CAD, Project Management, FMEA, R&D, Strategy, Industrial Design, Plastics, Electronics, Sheet Metal, Lean Manufacturing, Medical Devices, Design for Manufacturing, Injection Molding, Engineering, Minitab, Engineering Management, ISO 14971, Biomedical Engineering, Mechanical Engineering, Process Engineering, FDA, ISO 13485, Design Control, Rapid Prototyping, Cross-functional Team..., CAPA, Continuous Improvement, Tolerance Analysis, Machining, GD&T, Automation, SPC, Design of Experiments, Finite Element Analysis, Machine Tools, Manufacturing..., Product Launch, Validation, Quality System, V&V
Education
Cal State University
Chabot College
Ohlone College
Paul Monroe Hydraulics Technology
CullDez Product Development March 1993 - Present
Sykes Enterprises, Inc January 1991 - March 1993
EG&G Energy Measurements, Inc January 1980 - January 1991
Skills
Solidworks, Product Development, Pro/Engineer, AutoCAD, Product Design, Project Managment, MS Office Suite, Microsoft Office, Pro Engineer, Manufacturing, CAD, Project Management, FMEA, R&D, Strategy, Industrial Design, Plastics, Electronics, Sheet Metal, Lean Manufacturing, Medical Devices, Design for Manufacturing, Injection Molding, Engineering, Minitab, Engineering Management, ISO 14971, Biomedical Engineering, Mechanical Engineering, Process Engineering, FDA, ISO 13485, Design Control, Rapid Prototyping, Cross-functional Team..., CAPA, Continuous Improvement, Tolerance Analysis, Machining, GD&T, Automation, SPC, Design of Experiments, Finite Element Analysis, Machine Tools, Manufacturing..., Product Launch, Validation, Quality System, V&V
Education
Cal State University
Chabot College
Ohlone College
Paul Monroe Hydraulics Technology
Abby Charbonneau Abby Charbonneau's Sykes Enterprises, Inc. Experience July 2015 - Present
Job Director of Recruitment at Sykes Enterprises, Inc.
Industry Staffing and Recruiting
Experience
Sykes Enterprises, Inc. July 2015 - Present
12-Solutions, Inc August 2014 - Present
K2 Partnering Solutions November 2011 - July 2014
K2 Partnering Solutions December 2011 - July 2012
KFORCE Professional Staffing January 2006 - December 2011
Saint Leo University August 2003 - May 2005
SUNY Potsdam August 2001 - May 2003
Skills
Twitter, Facebook, Social Media Recruiting, Training & Development, Passive Recruiting, Cold Call, Account Management, Sales Operations, College Recruiting, Internet Recruiting, Direct Recruiting, Taleo, Vendor / 3rd Party..., Team Leadership, Motivational..., Basketball, running, Triathlon, Kayaking, Leadership Development, Mentoring, Recruiting, Cold Calling, Running, Social Recruiting, Talent Management, Talent Acquisition, Employee Training, Temporary Placement, Team Building, Strategy, Human Resources, Management, Technical Recruiting, Executive Search, Contract Recruitment, Permanent Placement, Hiring, Leadership, Staffing Services, Interviews, Kayak, Staff Augmentation, Applicant Tracking..., Team Management, Vendor Management, Employee Relations, Building Relationships, Strategic Partnerships, IT Recruitment
Education
Providence College 1997 — 2001
BS
Sykes Enterprises, Inc. July 2015 - Present
12-Solutions, Inc August 2014 - Present
K2 Partnering Solutions November 2011 - July 2014
K2 Partnering Solutions December 2011 - July 2012
KFORCE Professional Staffing January 2006 - December 2011
Saint Leo University August 2003 - May 2005
SUNY Potsdam August 2001 - May 2003
Skills
Twitter, Facebook, Social Media Recruiting, Training & Development, Passive Recruiting, Cold Call, Account Management, Sales Operations, College Recruiting, Internet Recruiting, Direct Recruiting, Taleo, Vendor / 3rd Party..., Team Leadership, Motivational..., Basketball, running, Triathlon, Kayaking, Leadership Development, Mentoring, Recruiting, Cold Calling, Running, Social Recruiting, Talent Management, Talent Acquisition, Employee Training, Temporary Placement, Team Building, Strategy, Human Resources, Management, Technical Recruiting, Executive Search, Contract Recruitment, Permanent Placement, Hiring, Leadership, Staffing Services, Interviews, Kayak, Staff Augmentation, Applicant Tracking..., Team Management, Vendor Management, Employee Relations, Building Relationships, Strategic Partnerships, IT Recruitment
Education
Providence College 1997 — 2001
BS
Bryan Bierce's Sykes Enterprises, Inc. Experience March 2015 - Present
Job Sales Agent Trainer at Sykes Enterprises
Industry Professional Training & Coaching
Experience
Sykes Enterprises, Inc. March 2015 - Present
Columbia River Education October 2013 - February 2015
Sandler Training September 2012 - April 2013
The Shutterbug June 2010 - August 2012
Education
University of Oregon 2007 — 2012
Bachelor of Science (BS), Economics
University of Oregon 2007 — 2012
Bachelor of Science (BS), Psychology
Sykes Enterprises, Inc. March 2015 - Present
Columbia River Education October 2013 - February 2015
Sandler Training September 2012 - April 2013
The Shutterbug June 2010 - August 2012
Education
University of Oregon 2007 — 2012
Bachelor of Science (BS), Economics
University of Oregon 2007 — 2012
Bachelor of Science (BS), Psychology
Dave Binnie Dave Binnie's Sykes Enterprises, Inc. Experience August 2006 - August 2013
Job Principal at Dave Binnie & Associates, LLC, A Global Consulting Company
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. August 2006 - August 2013
Liquidmetal Technologies, Inc. September 2001 - August 2006
School Board of Hillsborough County, FL August 1971 - August 2001
Skills
International Business, Labor Relations, Dispute Resolution, Board Relations, Corporate Governance, Employee Relations, Employee Relations..., Globalization, Global HR Leadership, Global Contract..., Global Management, Global Human Resources..., Strategic Human..., International Relations, Asian Business, European Experience, European Union Politics, Latin American Business, Contract Negotiation, Contractual Agreements, Global Talent..., Legal Research, Global Cross-Functional..., Manufacturing Start-Up, International Project..., Manufacturing..., Mergers & Acquisitions, Union Relations, Employee Grievance, Union Grievances, Collective Bargaining, Court Appearances, Legal Issues, Military Liaison, Military Affairs, Security Operations, Cultural Awareness, Culture Change, Organizational Structure, Organizational..., Change Management, Policy Analysis, HR Policies, Executive Pay, Strategic Planning, HR Consulting, Business Process..., Educational Leadership, Educational Management, School Districts
Education
University of South Florida 1981 — 1985
Doctorate, Educational Leadership
University of South Florida 1971 — 1972
Masters, Education
University of South Florida 1968 — 1971
Bachelors, Education
Taylor University 1967 — 1968
History
Evanston Township High School 1963 — 1967
Sykes Enterprises, Inc. August 2006 - August 2013
Liquidmetal Technologies, Inc. September 2001 - August 2006
School Board of Hillsborough County, FL August 1971 - August 2001
Skills
International Business, Labor Relations, Dispute Resolution, Board Relations, Corporate Governance, Employee Relations, Employee Relations..., Globalization, Global HR Leadership, Global Contract..., Global Management, Global Human Resources..., Strategic Human..., International Relations, Asian Business, European Experience, European Union Politics, Latin American Business, Contract Negotiation, Contractual Agreements, Global Talent..., Legal Research, Global Cross-Functional..., Manufacturing Start-Up, International Project..., Manufacturing..., Mergers & Acquisitions, Union Relations, Employee Grievance, Union Grievances, Collective Bargaining, Court Appearances, Legal Issues, Military Liaison, Military Affairs, Security Operations, Cultural Awareness, Culture Change, Organizational Structure, Organizational..., Change Management, Policy Analysis, HR Policies, Executive Pay, Strategic Planning, HR Consulting, Business Process..., Educational Leadership, Educational Management, School Districts
Education
University of South Florida 1981 — 1985
Doctorate, Educational Leadership
University of South Florida 1971 — 1972
Masters, Education
University of South Florida 1968 — 1971
Bachelors, Education
Taylor University 1967 — 1968
History
Evanston Township High School 1963 — 1967
Andrea Ulrich Andrea Ulrich's Sykes Enterprises, Inc. Experience January 1999 - October 2000
Job Operations and Quality Management
Industry Translation and Localization
Experience
VistaTEC April 2012 - Present
RJR Circuits, Inc. January 2009 - March 2014
Global Language Solutions June 2006 - November 2008
JBI Localization 2005 - 2005
Network Omni January 2003 - June 2004
Foreign Exchange Translations, Inc. October 2000 - August 2002
Sykes Enterprises, Inc. January 1999 - October 2000
ILE 1997 - 1999
Skills
Localization, Project Management, Multilingual, Website Localization, Globalization, Trados, Terminology, Technical Translation, Language Services, Proofreading, Vendor Management, Manuals, Linguistics, Leadership, Management, CRM, Quality Assurance, Team Leadership, Translation, Operations Management, Customer Service, Six Sigma, Internationalization, Localization Testing, Editing
Education
Red Rocks Community College 1989 — 2004
Associate of Arts (A.A.), Business/Corporate Communications
Regis University 1995 — 1997
Bachelor of Arts (B.A.), Communication, General
VistaTEC April 2012 - Present
RJR Circuits, Inc. January 2009 - March 2014
Global Language Solutions June 2006 - November 2008
JBI Localization 2005 - 2005
Network Omni January 2003 - June 2004
Foreign Exchange Translations, Inc. October 2000 - August 2002
Sykes Enterprises, Inc. January 1999 - October 2000
ILE 1997 - 1999
Skills
Localization, Project Management, Multilingual, Website Localization, Globalization, Trados, Terminology, Technical Translation, Language Services, Proofreading, Vendor Management, Manuals, Linguistics, Leadership, Management, CRM, Quality Assurance, Team Leadership, Translation, Operations Management, Customer Service, Six Sigma, Internationalization, Localization Testing, Editing
Education
Red Rocks Community College 1989 — 2004
Associate of Arts (A.A.), Business/Corporate Communications
Regis University 1995 — 1997
Bachelor of Arts (B.A.), Communication, General
Stephaney Campbell's Sykes Enterprises, Inc. Experience August 2010 - December 2011
Job Operations Assistant at Save the Children US
Industry Consumer Services
Experience
Save the Children US June 2014 - Present
GMCW (Grindmaster-Cecilware) June 2012 - June 2014
Sykes Enterprises, INC August 2010 - December 2011
Sykes July 2008 - August 2010
Planter's Row Golf Links April 2007 - December 2007
Dawahares September 2006 - May 2007
Skills
PowerPoint, Excel, Microsoft Office, Training, Leadership, Program Management, Troubleshooting, Research, Security, Invoicing, Government, Accounting, Process Improvement, Team Leadership, Software Documentation, Quality Assurance
Education
Eastern Kentucky University 2007 — 2012
Anticipated Bachelors of Science, Psychology
University of Kentucky 2004 — 2006
Biology
Save the Children US June 2014 - Present
GMCW (Grindmaster-Cecilware) June 2012 - June 2014
Sykes Enterprises, INC August 2010 - December 2011
Sykes July 2008 - August 2010
Planter's Row Golf Links April 2007 - December 2007
Dawahares September 2006 - May 2007
Skills
PowerPoint, Excel, Microsoft Office, Training, Leadership, Program Management, Troubleshooting, Research, Security, Invoicing, Government, Accounting, Process Improvement, Team Leadership, Software Documentation, Quality Assurance
Education
Eastern Kentucky University 2007 — 2012
Anticipated Bachelors of Science, Psychology
University of Kentucky 2004 — 2006
Biology
Margarete Krengel Margarete Krengel's Sykes Enterprises, Inc. Experience March 1999 - January 2001
Job Manager, Translations and Technical Writing Services at Haemonetics
Industry Translation and Localization
Experience
Haemonetics June 2014 - Present
Haemonetics June 2010 - May 2014
Lionbridge April 2007 - June 2010
Lionbridge November 2005 - March 2007
Lionbridge March 2004 - November 2005
Lionbridge September 2002 - May 2004
SDL International January 2001 - August 2002
SDL International September 1996 - July 2002
Sykes Enterprises, Inc March 1999 - January 2001
Sykes Enterprises, Inc October 1997 - March 1999
Skills
Internationalization, Globalization, Localization, Web Project Management, Translation, Technical Translation, Website Localization, Localization Testing, Trados, Language Services, Linguistics, Multilingual, Terminology, Software Documentation, German
Education
Johannes Gutenberg University Mainz 1989 — 1994
Masters, Translation Sciences
Southern Illinois University, Carbondale 1991 — 1992
N/A, English
Vocational Training, F.J. Liszt Schule 1985 — 1987
Commercial Correspondent, English, Spanish
Haemonetics June 2014 - Present
Haemonetics June 2010 - May 2014
Lionbridge April 2007 - June 2010
Lionbridge November 2005 - March 2007
Lionbridge March 2004 - November 2005
Lionbridge September 2002 - May 2004
SDL International January 2001 - August 2002
SDL International September 1996 - July 2002
Sykes Enterprises, Inc March 1999 - January 2001
Sykes Enterprises, Inc October 1997 - March 1999
Skills
Internationalization, Globalization, Localization, Web Project Management, Translation, Technical Translation, Website Localization, Localization Testing, Trados, Language Services, Linguistics, Multilingual, Terminology, Software Documentation, German
Education
Johannes Gutenberg University Mainz 1989 — 1994
Masters, Translation Sciences
Southern Illinois University, Carbondale 1991 — 1992
N/A, English
Vocational Training, F.J. Liszt Schule 1985 — 1987
Commercial Correspondent, English, Spanish
Carol Anthony's Sykes Enterprises, Inc. Experience April 2011 - Present
Job Director, Rocking Chairs Rhythm Revue LLC
Industry Entertainment
Experience
Rocking Chairs Rhythm Revue LLC September 2014 - Present
Sykes Enterprises, Inc. April 2011 - Present
World Next Door Studios January 2010 - September 2013
Baldwin Public Library April 2012 - January 2013
Port Washington Public Library May 2011 - April 2012
North Merrick Public Library 2011 - 2012
Lango Philly - Lango Foreign Languages for Kids March 2009 - October 2011
World Next Door Studios November 2009 - September 2011
ESL Tutoring 2009 - 2010
Gentry Tenants Corporation May 2005 - February 2009
Skills
Presenter, Adobe Acrobat, Captivate, Dreamweaver, PowerPoint, Social Media, Technical Writing, Adobe Creative Suite, Multimedia, Content Development, Leadership, Visio, Editing, Instructional Design, Social Media Marketing, Curriculum Design, Social Networking, Training, Program Management, E-Learning, WordPress, Online Marketing, Blogging, InDesign, Music, Public Speaking, Public Relations, Blended Learning, Coaching, Photoshop, Instructor-led Training, Learning Management..., Research
Education
Northwestern University
M.Mus.
Rocking Chairs Rhythm Revue LLC September 2014 - Present
Sykes Enterprises, Inc. April 2011 - Present
World Next Door Studios January 2010 - September 2013
Baldwin Public Library April 2012 - January 2013
Port Washington Public Library May 2011 - April 2012
North Merrick Public Library 2011 - 2012
Lango Philly - Lango Foreign Languages for Kids March 2009 - October 2011
World Next Door Studios November 2009 - September 2011
ESL Tutoring 2009 - 2010
Gentry Tenants Corporation May 2005 - February 2009
Skills
Presenter, Adobe Acrobat, Captivate, Dreamweaver, PowerPoint, Social Media, Technical Writing, Adobe Creative Suite, Multimedia, Content Development, Leadership, Visio, Editing, Instructional Design, Social Media Marketing, Curriculum Design, Social Networking, Training, Program Management, E-Learning, WordPress, Online Marketing, Blogging, InDesign, Music, Public Speaking, Public Relations, Blended Learning, Coaching, Photoshop, Instructor-led Training, Learning Management..., Research
Education
Northwestern University
M.Mus.
Dennis Painter, CTP Dennis Painter, CTP's Sykes Enterprises, Inc. Experience June 2015 - Present
Job Senior Manager, Global Finance Treasury Services at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
Sykes Enterprises, Inc. June 2015 - Present
Sykes Enterprises, Inc. May 2012 - June 2015
Sykes April 2005 - May 2012
Skills
Financial Analysis, Financial Reporting, Forecasting
Education
Tennessee Wesleyan College
Bachelor's Degree, Accounting and Finance
Sykes Enterprises, Inc. June 2015 - Present
Sykes Enterprises, Inc. May 2012 - June 2015
Sykes April 2005 - May 2012
Skills
Financial Analysis, Financial Reporting, Forecasting
Education
Tennessee Wesleyan College
Bachelor's Degree, Accounting and Finance
Steve Waszak's Sykes Enterprises, Inc. Experience September 2013 - Present
Job Senior Director, Global IS
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. September 2013 - Present
RedSphere Consulting, Inc. 2008 - 2014
Windy City Consulting Pte Ltd 2011 - 2013
Accenture April 2011 - August 2011
Allstate September 2008 - February 2009
RedSphere Consulting, Inc. 2008 - 2009
BluWater Consulting 2007 - 2008
Kraft Foods 2006 - 2007
Omnium Worldwide 2002 - 2006
Omnium Worldwide, Inc 2001 - 2002
Skills
Data Migration, Program Management, Vendor Management, SDLC, Data Analysis, Integration, IT Strategy, Agile Methodologies, PMP, Business Analysis, Process Improvement
Education
University of Nebraska at Omaha 1993 — 1997
MBA, Information Technology Management
University of Nebraska at Omaha 1978 — 1983
BSBA, Accounting and Management Information Systems
Sykes Enterprises, Inc. September 2013 - Present
RedSphere Consulting, Inc. 2008 - 2014
Windy City Consulting Pte Ltd 2011 - 2013
Accenture April 2011 - August 2011
Allstate September 2008 - February 2009
RedSphere Consulting, Inc. 2008 - 2009
BluWater Consulting 2007 - 2008
Kraft Foods 2006 - 2007
Omnium Worldwide 2002 - 2006
Omnium Worldwide, Inc 2001 - 2002
Skills
Data Migration, Program Management, Vendor Management, SDLC, Data Analysis, Integration, IT Strategy, Agile Methodologies, PMP, Business Analysis, Process Improvement
Education
University of Nebraska at Omaha 1993 — 1997
MBA, Information Technology Management
University of Nebraska at Omaha 1978 — 1983
BSBA, Accounting and Management Information Systems
Diana Hood Baquet Diana Hood Baquet's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Business Analyst, Greeenville, SC
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. September 2015 - Present
APEX Systems September 2014 - December 2014
CH2M HILL April 2013 - March 2014
CH2M HILL November 2011 - October 2012
CMS Criticom Monitoring a division of Protection One April 2005 - March 2009
Protection One September 1992 - March 2009
Protection One September 1992 - April 2005
Protection One September 1992 - April 2005
Emergency Networks 1987 - 1992
Skills
SmartPlant, Microsoft Office, Microsoft Excel, Access, Change Management, Cross-functional Team..., Performance Improvement, Increase Productivity, Project Planning, MS Project, Project Coordination, Software Project..., Data Analysis, Relational Databases, Data Mining, Information Security, Information Security..., Third Party Billing, Billing Process, Cash Receipts, Cash Management, SOX Compliancy, User Requirements, Executive Reporting, Ad Hoc Reporting, Customer Support, Client Liaison, Operations Management, Troubleshooting, Leadership, Program Management, Training, Management, SDLC, Integration, Quality Assurance, Security, Business Process, Project Management, Business Analysis, Team Building
Education
University of Colorado Denver 1979 — 1983
BA, Political Science
Sykes Enterprises, Inc. September 2015 - Present
APEX Systems September 2014 - December 2014
CH2M HILL April 2013 - March 2014
CH2M HILL November 2011 - October 2012
CMS Criticom Monitoring a division of Protection One April 2005 - March 2009
Protection One September 1992 - March 2009
Protection One September 1992 - April 2005
Protection One September 1992 - April 2005
Emergency Networks 1987 - 1992
Skills
SmartPlant, Microsoft Office, Microsoft Excel, Access, Change Management, Cross-functional Team..., Performance Improvement, Increase Productivity, Project Planning, MS Project, Project Coordination, Software Project..., Data Analysis, Relational Databases, Data Mining, Information Security, Information Security..., Third Party Billing, Billing Process, Cash Receipts, Cash Management, SOX Compliancy, User Requirements, Executive Reporting, Ad Hoc Reporting, Customer Support, Client Liaison, Operations Management, Troubleshooting, Leadership, Program Management, Training, Management, SDLC, Integration, Quality Assurance, Security, Business Process, Project Management, Business Analysis, Team Building
Education
University of Colorado Denver 1979 — 1983
BA, Political Science
Jaye Webster Jaye Webster's Sykes Enterprises, Inc. Experience March 2015 - Present
Job Account Executive
Industry Telecommunications
Experience
Sykes Enterprises, Inc. March 2015 - Present
Trxade May 2013 - March 2015
Camping World RV Sales of Tampa June 2012 - November 2013
Mercedes-Benz of Sarasota (Autonation) August 2011 - April 2012
AutoNation December 2008 - January 2012
Lexus of Tampa / Autonation March 2007 - December 2008
Brandon Ford 2007 - 2008
Brandon Ford 2006 - 2007
Global Harvest, Inc. July 1990 - May 2005
Marjon Specialty Foods, Inc. September 1977 - June 1990
Skills
Automotive, Customer Retention, Dealers, Profit, Reynolds & Reynolds, Automobile, Retail, Sales, Vehicles, Automotive Aftermarket, Reynolds, Sales Process, Dealer Management, E-commerce, Customer Satisfaction, Automotive Repair, Selling, Advertising, Training, Management, Gross Profit, Parts, Marketing, Social Media Marketing, Sales Management, Warranty, SEO, Purchasing, Sales Operations, Strategic Planning, Inventory Management, B2B, Pricing, Deal Closure
Education
St. Petersburg College 1977 — 1979
Business
Northeast High School 1973 — 1977
12, english, history, biology, mathematics, business
Sykes Enterprises, Inc. March 2015 - Present
Trxade May 2013 - March 2015
Camping World RV Sales of Tampa June 2012 - November 2013
Mercedes-Benz of Sarasota (Autonation) August 2011 - April 2012
AutoNation December 2008 - January 2012
Lexus of Tampa / Autonation March 2007 - December 2008
Brandon Ford 2007 - 2008
Brandon Ford 2006 - 2007
Global Harvest, Inc. July 1990 - May 2005
Marjon Specialty Foods, Inc. September 1977 - June 1990
Skills
Automotive, Customer Retention, Dealers, Profit, Reynolds & Reynolds, Automobile, Retail, Sales, Vehicles, Automotive Aftermarket, Reynolds, Sales Process, Dealer Management, E-commerce, Customer Satisfaction, Automotive Repair, Selling, Advertising, Training, Management, Gross Profit, Parts, Marketing, Social Media Marketing, Sales Management, Warranty, SEO, Purchasing, Sales Operations, Strategic Planning, Inventory Management, B2B, Pricing, Deal Closure
Education
St. Petersburg College 1977 — 1979
Business
Northeast High School 1973 — 1977
12, english, history, biology, mathematics, business
jeffrey Tisdale jeffrey Tisdale's Sykes Enterprises, Inc. Experience February 2012 - July 2012
Job Student at West Virginia University
Industry Public Relations and Communications
Experience
Clemson University May 2013 - August 2013
Sykes Enterprises, Inc. February 2012 - July 2012
George Washington University May 2002 - December 2009
Skills
Microsoft Office, Customer Service, Social Media, Microsoft Excel, Public Speaking, Microsoft Word, PowerPoint, Research, Leadership, Marketing
Education
West Virginia University 2010 — 2015
Bachelor’s Degree, Multi-/Interdisciplinary Studies, General
Potomac State College of West Virginia University 2009 — 2010
Associate of Arts (A.A.), General Studies
Clemson University May 2013 - August 2013
Sykes Enterprises, Inc. February 2012 - July 2012
George Washington University May 2002 - December 2009
Skills
Microsoft Office, Customer Service, Social Media, Microsoft Excel, Public Speaking, Microsoft Word, PowerPoint, Research, Leadership, Marketing
Education
West Virginia University 2010 — 2015
Bachelor’s Degree, Multi-/Interdisciplinary Studies, General
Potomac State College of West Virginia University 2009 — 2010
Associate of Arts (A.A.), General Studies
Mark DeGeorge Mark DeGeorge's Sykes Enterprises, Inc. Experience 2003 - 2012
Job VP Client Services Communications
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions 2013 - Present
SYKES Enterprises, Inc. 2003 - 2012
Stream International 2000 - 2003
Compaq Computer Corporation June 2000 - July 2000
Inacom / Vanstar 1997 - 2000
American President Lines 1995 - 1997
Skills
Offshore Outsourcing, Outsourcing Management, Contract Management, Process Improvement, Operations Management, Operational Excellence, Business Strategy, Strategic Planning, Cross-functional Team..., Situational Leadership, Customer Service, CRM, Account Management, BPO, Outsourcing, Leadership, Customer Experience, Call Centers, Vendor Management, Management, Financial Services, Coaching, Contact Centers, Customer Satisfaction, Sales, Inbound Marketing, Workforce Management, B2B, Call Center Development, Business Process..., Offshoring, P&L Management, Lead Generation, Customer Retention, Team Management, Negotiation, Strategy, Executive Management, Team Leadership, Contact Center..., IVR, Solution Selling, Professional Services, Analytics, Service Delivery, Transition Management, Performance Management
Education
Muhlenberg College 1989 — 1993
Bachelor of Arts (BA), Business Administration and Management
HILS Leadership Development
Situational Leadership - Service and Support
Advance Consulting - The Consultative Approach
Situational Leadership - Sales
TalentKeepers - Retention Coach
Expert Global Solutions 2013 - Present
SYKES Enterprises, Inc. 2003 - 2012
Stream International 2000 - 2003
Compaq Computer Corporation June 2000 - July 2000
Inacom / Vanstar 1997 - 2000
American President Lines 1995 - 1997
Skills
Offshore Outsourcing, Outsourcing Management, Contract Management, Process Improvement, Operations Management, Operational Excellence, Business Strategy, Strategic Planning, Cross-functional Team..., Situational Leadership, Customer Service, CRM, Account Management, BPO, Outsourcing, Leadership, Customer Experience, Call Centers, Vendor Management, Management, Financial Services, Coaching, Contact Centers, Customer Satisfaction, Sales, Inbound Marketing, Workforce Management, B2B, Call Center Development, Business Process..., Offshoring, P&L Management, Lead Generation, Customer Retention, Team Management, Negotiation, Strategy, Executive Management, Team Leadership, Contact Center..., IVR, Solution Selling, Professional Services, Analytics, Service Delivery, Transition Management, Performance Management
Education
Muhlenberg College 1989 — 1993
Bachelor of Arts (BA), Business Administration and Management
HILS Leadership Development
Situational Leadership - Service and Support
Advance Consulting - The Consultative Approach
Situational Leadership - Sales
TalentKeepers - Retention Coach
Alan Detrixhe's Sykes Enterprises, Inc. Experience May 1999 - May 2000
Job Communications Specialist at Heineken Electric Co., Inc.
Industry Information Services
Experience
Heineken Electric Co., Inc. November 2014 - Present
International Electric Inc. March 2006 - September 2014
Wachter Network Services September 2002 - January 2006
Cable Plus May 2002 - September 2002
Nortel Networks May 2000 - May 2002
Sykes Enterprises Inc. May 1999 - May 2000
Skills
Fiber, Cabling, Telecommunications, Troubleshooting, Testing, Optical Fiber, Fusion Splicing, Estimating, Submittals, Product Ordering, Software Documentation, Security, Contract Negotiation, Construction
Education
Fort Hays State University 1998 — 2000
B.S., Information Networking and Telecommunications
Cloud County Community College 1996 — 1998
A.A., Radio Broadcasting
Heineken Electric Co., Inc. November 2014 - Present
International Electric Inc. March 2006 - September 2014
Wachter Network Services September 2002 - January 2006
Cable Plus May 2002 - September 2002
Nortel Networks May 2000 - May 2002
Sykes Enterprises Inc. May 1999 - May 2000
Skills
Fiber, Cabling, Telecommunications, Troubleshooting, Testing, Optical Fiber, Fusion Splicing, Estimating, Submittals, Product Ordering, Software Documentation, Security, Contract Negotiation, Construction
Education
Fort Hays State University 1998 — 2000
B.S., Information Networking and Telecommunications
Cloud County Community College 1996 — 1998
A.A., Radio Broadcasting
Amy Woerz, PHR's Sykes Enterprises, Inc. Experience December 2008 - February 2012
Job Human Resources Manager at Delta Dental of Kansas
Industry Insurance
Experience
Delta Dental of Kansas February 2012 - Present
Sykes Enterprises Inc. December 2008 - February 2012
Indian Hills Animal Clinic February 1991 - December 2008
Skills
Employee Relations, Change Management, Coaching, Performance Management, Customer Service, Benefits Administration
Education
Friends University 2006 — 2007
BS, Organizational Management and Leadership
Colby Community College 1988 — 1990
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Delta Dental of Kansas February 2012 - Present
Sykes Enterprises Inc. December 2008 - February 2012
Indian Hills Animal Clinic February 1991 - December 2008
Skills
Employee Relations, Change Management, Coaching, Performance Management, Customer Service, Benefits Administration
Education
Friends University 2006 — 2007
BS, Organizational Management and Leadership
Colby Community College 1988 — 1990
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
William Gilligan's Sykes Enterprises, Inc. Experience August 1999 - June 2004
Job Instructor Information & Network Technology at Manhattan Area Technical College
Industry Financial Services
Experience
Manhattan Area Technical College July 2015 - Present
Frontier Farm Credit June 2006 - July 2015
3D Media, Inc. September 2005 - May 2006
Sykes Enterprises Inc. August 1999 - June 2004
US Army August 1995 - August 1999
Skills
Microsoft Exchange, Firewalls, Microsoft Excel, Strategic Planning, Leadership, Customer Service, PowerPoint, Microsoft Word, LANDesk, Cisco Certified, Microsoft Servers, Servers, Technical Support, Microsoft Office, SharePoint Designer, Microsoft Office..., CCNA, Cisco Call Manager, Cisco UCS, Barracuda Web Filter
Education
Kansas State University 2015 — 2017
Bachelor of Applied Science (BASc), Technology Management, 4.0 GPA
Manhattan Area Technical College 2005 — 2006
Associate of Applied Science, Information & Network Technology, 3.93 GPA
Wyoming Area High School 1991 — 1995
High School Diploma, College Prep
Manhattan Area Technical College July 2015 - Present
Frontier Farm Credit June 2006 - July 2015
3D Media, Inc. September 2005 - May 2006
Sykes Enterprises Inc. August 1999 - June 2004
US Army August 1995 - August 1999
Skills
Microsoft Exchange, Firewalls, Microsoft Excel, Strategic Planning, Leadership, Customer Service, PowerPoint, Microsoft Word, LANDesk, Cisco Certified, Microsoft Servers, Servers, Technical Support, Microsoft Office, SharePoint Designer, Microsoft Office..., CCNA, Cisco Call Manager, Cisco UCS, Barracuda Web Filter
Education
Kansas State University 2015 — 2017
Bachelor of Applied Science (BASc), Technology Management, 4.0 GPA
Manhattan Area Technical College 2005 — 2006
Associate of Applied Science, Information & Network Technology, 3.93 GPA
Wyoming Area High School 1991 — 1995
High School Diploma, College Prep
Janice Blackwell Janice Blackwell's Sykes Enterprises, Inc. Experience December 2011 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. December 2011 - Present
BCBSNC May 2005 - September 2011
Safe Haven of Person County January 1997 - December 1998
Caswell County Health Department January 1993 - April 1997
Person County Group Homes 1991 - 1992
County of Durham (NC) 1987 - 1989
Orange-Person-Chatham Mental Health 1986 - 1987
Alamance-Caswell Mental Health Center 1985 - 1985
Skills
Program Coordination, Research, Grant Writing, Data Analysis, Public Speaking, Grants, Software Documentation, Social Services, Mental Health, Community Outreach, Customer Service, Leadership, Analysis, System Administration, Public Health, Administration
Education
Pfeiffer University 2005 — 2007
Masters, Health Administration
University of North Carolina at Greensboro 1981 — 1985
Bachelor of Science, Community Health Education
Sykes Enterprises, Inc. December 2011 - Present
BCBSNC May 2005 - September 2011
Safe Haven of Person County January 1997 - December 1998
Caswell County Health Department January 1993 - April 1997
Person County Group Homes 1991 - 1992
County of Durham (NC) 1987 - 1989
Orange-Person-Chatham Mental Health 1986 - 1987
Alamance-Caswell Mental Health Center 1985 - 1985
Skills
Program Coordination, Research, Grant Writing, Data Analysis, Public Speaking, Grants, Software Documentation, Social Services, Mental Health, Community Outreach, Customer Service, Leadership, Analysis, System Administration, Public Health, Administration
Education
Pfeiffer University 2005 — 2007
Masters, Health Administration
University of North Carolina at Greensboro 1981 — 1985
Bachelor of Science, Community Health Education
Tina Moran (Means) Tina Moran (Means)'s Sykes Enterprises, Inc. Experience December 1999 - July 2000
Job Community Services to Laguna Woods Village
Industry Information Technology and Services
Experience
Professional Community Management (PCM) January 2015 - Present
Thrive Technology Solutions January 2013 - January 2015
Portford Solutions Group February 2003 - July 2005
AT&T October 2000 - July 2002
Sykes Enterprises, Inc. December 1999 - July 2000
Wave Imaging Corporation July 1997 - July 1999
Eastman Kodak Company December 1987 - June 1997
Skills
Strategic Planning, Coaching, Project Management, Program Management, Business Analysis, Cross-functional Team..., Business Process..., Change Management, Analysis, Account Management, Microsoft Excel, Integration, Customer Service, Vendor Management, Training, Team Building, Enterprise Software, Business Development, Telecommunications
Education
University of Phoenix
BSBA
Katharine Gibbs School
Information Processing
Professional Community Management (PCM) January 2015 - Present
Thrive Technology Solutions January 2013 - January 2015
Portford Solutions Group February 2003 - July 2005
AT&T October 2000 - July 2002
Sykes Enterprises, Inc. December 1999 - July 2000
Wave Imaging Corporation July 1997 - July 1999
Eastman Kodak Company December 1987 - June 1997
Skills
Strategic Planning, Coaching, Project Management, Program Management, Business Analysis, Cross-functional Team..., Business Process..., Change Management, Analysis, Account Management, Microsoft Excel, Integration, Customer Service, Vendor Management, Training, Team Building, Enterprise Software, Business Development, Telecommunications
Education
University of Phoenix
BSBA
Katharine Gibbs School
Information Processing
Sabrina McLain's Sykes Enterprises, Inc. Experience March 2013 - May 2013
Job Credit Analyst
Industry Accounting
Experience
M.J. Soffe August 2013 - Present
Sykes Enterprises, Inc. March 2013 - May 2013
MEP November 2005 - February 2013
IBM November 1995 - April 2004
Skills
Financial Accounting, Payroll, Financial Reporting, Income Tax, Financial Analysis, Corporate Finance
Education
Spelman College
Associate's degree, Early Childhood Education and Teaching
M.J. Soffe August 2013 - Present
Sykes Enterprises, Inc. March 2013 - May 2013
MEP November 2005 - February 2013
IBM November 1995 - April 2004
Skills
Financial Accounting, Payroll, Financial Reporting, Income Tax, Financial Analysis, Corporate Finance
Education
Spelman College
Associate's degree, Early Childhood Education and Teaching
Jeremy Durham Jeremy Durham's Sykes Enterprises, Inc. Experience January 2005 - April 2006
Job President of Li'l Guy Marketing Kansas City
Industry Computer Networking
Experience
Li'l Guy Marketing June 2014 - Present
Virpus Networks January 2013 - December 2013
The Computer Guy LLC January 2000 - January 2013
Arkansas City Clinic January 2010 - January 2011
Family Life Services January 2008 - January 2011
GDH Consulting June 2009 - August 2009
Sykes Enterprises Inc January 2005 - April 2006
United States Air Force January 2002 - January 2005
Horsefeathers and Applesauce 2001 - 2002
Arkansas City Traveler January 2001 - June 2001
Skills
Microsoft Office, Computer Hardware, Troubleshooting, Servers, Networking, Windows, Public Speaking, Military, Security Clearance, Air Force, DoD, Military Experience, Military Operations, Program Management, Government, Information Assurance, Acting, HTML5, CSS3, PHP, CSS, Technical Support, Customer Service
Education
Cowley College 2007 — 2008
Associates Degree, Web/Graphic Design
Arkansas City High School 1997 — 2001
High School Diploma
Li'l Guy Marketing June 2014 - Present
Virpus Networks January 2013 - December 2013
The Computer Guy LLC January 2000 - January 2013
Arkansas City Clinic January 2010 - January 2011
Family Life Services January 2008 - January 2011
GDH Consulting June 2009 - August 2009
Sykes Enterprises Inc January 2005 - April 2006
United States Air Force January 2002 - January 2005
Horsefeathers and Applesauce 2001 - 2002
Arkansas City Traveler January 2001 - June 2001
Skills
Microsoft Office, Computer Hardware, Troubleshooting, Servers, Networking, Windows, Public Speaking, Military, Security Clearance, Air Force, DoD, Military Experience, Military Operations, Program Management, Government, Information Assurance, Acting, HTML5, CSS3, PHP, CSS, Technical Support, Customer Service
Education
Cowley College 2007 — 2008
Associates Degree, Web/Graphic Design
Arkansas City High School 1997 — 2001
High School Diploma
Arthur Manalang Arthur Manalang's Sykes Enterprises, Inc. Experience November 2007 - March 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Verizon Wireless October 2012 - Present
Sykes Enterprises Inc. November 2007 - March 2009
Sykes January 2004 - November 2007
Sykes February 2003 - December 2003
Sykes November 2002 - January 2003
Sykes September 2000 - October 2002
Sykes September 1999 - September 2000
Althurman Enterprises 1995 - 1999
Skills
PBX, Telephony, Call Center, Administration, Vendor Management, Contract Negotiation, Escalation, Telecommunications, Disaster Recovery, Planning, IT Operations, Business Analysis, Avaya, IVR, ACD, VoIP, Voice Mail, Business Continuity, Call Recording, Call Routing, IP PBX, Cabling, Avaya PBX, Audix, TDM, Troubleshooting, Contact Centre, Unified Communications, LAN/WAN, SIP, IP, QoS, TCP/IP, Contact Centers, Project Planning, Service Delivery, Call Centers, Software Documentation, Technical Support, Project Management, Sla, CRM, Cisco Technologies, Help Desk Support, LAN-WAN, Infrastructure, WAN, VPN, CTI, Avaya Technologies
Education
Jose P. Rizal University 2000 — 2002
MBA, Business Administration
Don Bosco Technical College 1992 — 1999
Bachelor of Science in Engineering, Electronics and Communications
Verizon Wireless October 2012 - Present
Sykes Enterprises Inc. November 2007 - March 2009
Sykes January 2004 - November 2007
Sykes February 2003 - December 2003
Sykes November 2002 - January 2003
Sykes September 2000 - October 2002
Sykes September 1999 - September 2000
Althurman Enterprises 1995 - 1999
Skills
PBX, Telephony, Call Center, Administration, Vendor Management, Contract Negotiation, Escalation, Telecommunications, Disaster Recovery, Planning, IT Operations, Business Analysis, Avaya, IVR, ACD, VoIP, Voice Mail, Business Continuity, Call Recording, Call Routing, IP PBX, Cabling, Avaya PBX, Audix, TDM, Troubleshooting, Contact Centre, Unified Communications, LAN/WAN, SIP, IP, QoS, TCP/IP, Contact Centers, Project Planning, Service Delivery, Call Centers, Software Documentation, Technical Support, Project Management, Sla, CRM, Cisco Technologies, Help Desk Support, LAN-WAN, Infrastructure, WAN, VPN, CTI, Avaya Technologies
Education
Jose P. Rizal University 2000 — 2002
MBA, Business Administration
Don Bosco Technical College 1992 — 1999
Bachelor of Science in Engineering, Electronics and Communications
Bill Streck Bill Streck's Sykes Enterprises, Inc. Experience 1992 - 1996
Job Technology Sales Professional
Industry Computer Software
Experience
Sophos August 2013 - Present
Independent June 2009 - July 2013
Symantec Corporation February 2006 - November 2008
Symantec Corporation January 2004 - February 2006
Symantec Corporation January 1998 - December 2003
Symantec Corporation January 1996 - December 1998
Sykes Enterprises, Inc. 1992 - 1996
Forrest Ford Consultants, Inc 1986 - 1992
Skills
Enterprise Software, Solution Selling, Security, High Availability, Complex Sales, Software Sales, Consultative Selling, Sales Process, Salesforce.com, SaaS, Cloud Computing, Selling, Go-to-market Strategy, Sales Operations, Software Industry, Sales, Professional Services, Management, Channel Partners, Sales Enablement, Business Planning
Education
Rockhurst University
BSBA, Accounting and Computer Science
Sophos August 2013 - Present
Independent June 2009 - July 2013
Symantec Corporation February 2006 - November 2008
Symantec Corporation January 2004 - February 2006
Symantec Corporation January 1998 - December 2003
Symantec Corporation January 1996 - December 1998
Sykes Enterprises, Inc. 1992 - 1996
Forrest Ford Consultants, Inc 1986 - 1992
Skills
Enterprise Software, Solution Selling, Security, High Availability, Complex Sales, Software Sales, Consultative Selling, Sales Process, Salesforce.com, SaaS, Cloud Computing, Selling, Go-to-market Strategy, Sales Operations, Software Industry, Sales, Professional Services, Management, Channel Partners, Sales Enablement, Business Planning
Education
Rockhurst University
BSBA, Accounting and Computer Science
Sarah Lawes's Sykes Enterprises, Inc. Experience November 2011 - May 2012
Job Campaign Strategy Analyst
Industry Telecommunications
Experience
iPacesetters, LLC. February 2015 - Present
Walgreens February 2014 - May 2015
Aflac May 2012 - October 2012
Sykes Enterprises, Inc. November 2011 - May 2012
Sykes/ICT July 2007 - October 2011
ICT Group July 2005 - July 2007
Knockout Sports Saloon January 2002 - May 2005
Tri-Star Home Cleaning Systems April 2000 - January 2002
Darryl's 1815 January 1998 - January 2001
Skills
Management, Forecasting, Sales, Quality Assurance, Marketing, Data Analysis, Customer Service, Outlook, Microsoft Excel, PowerPoint, Avaya, Accounting, Call Centers, Account Management, Customer Experience, Contact Centers, Telecommunications, Team Management, Telemarketing, Customer Satisfaction
Education
Sullivan University 2013 — 2015
Business Administration and Management, General
Louisville Junior Academy top of my class. High School
iPacesetters, LLC. February 2015 - Present
Walgreens February 2014 - May 2015
Aflac May 2012 - October 2012
Sykes Enterprises, Inc. November 2011 - May 2012
Sykes/ICT July 2007 - October 2011
ICT Group July 2005 - July 2007
Knockout Sports Saloon January 2002 - May 2005
Tri-Star Home Cleaning Systems April 2000 - January 2002
Darryl's 1815 January 1998 - January 2001
Skills
Management, Forecasting, Sales, Quality Assurance, Marketing, Data Analysis, Customer Service, Outlook, Microsoft Excel, PowerPoint, Avaya, Accounting, Call Centers, Account Management, Customer Experience, Contact Centers, Telecommunications, Team Management, Telemarketing, Customer Satisfaction
Education
Sullivan University 2013 — 2015
Business Administration and Management, General
Louisville Junior Academy top of my class. High School
Antoinette Coleman Antoinette Coleman's Sykes Enterprises, Inc. Experience Direct Support ProfessionalSupport SolutionsApril 2012 - December 2014
Job Direct Support Professional at Support Solutions
Industry Health, Wellness and Fitness
Experience
Sykes Enterprises, Inc. Direct Support ProfessionalSupport SolutionsApril 2012 - December 2014
Tennessee State University August 2010 - December 2011
Meharry Medical College October 2010 - September 2011
Tennessee State University August 2007 - August 2010
Skills
Research, Public Speaking, Higher Education, Community Outreach, Data Analysis, Teaching, Fundraising, Healthcare, Leadership Development, Education, Science, Crisis Intervention, PCR, Medicine Administration, CPR Certified, First Aid Training, Confocal Microscopy, Immunocytochemistry, Western Blotting, Cell Culture, Human Anatomy, Neuroscience
Education
Tennessee State University 2007 — 2010
Master of Science (M.S.), Biology/Biological Sciences, General
Tennessee State University 2002 — 2007
Bachelor of Science, Biology/Biological Sciences, General
Sykes Enterprises, Inc. Direct Support ProfessionalSupport SolutionsApril 2012 - December 2014
Tennessee State University August 2010 - December 2011
Meharry Medical College October 2010 - September 2011
Tennessee State University August 2007 - August 2010
Skills
Research, Public Speaking, Higher Education, Community Outreach, Data Analysis, Teaching, Fundraising, Healthcare, Leadership Development, Education, Science, Crisis Intervention, PCR, Medicine Administration, CPR Certified, First Aid Training, Confocal Microscopy, Immunocytochemistry, Western Blotting, Cell Culture, Human Anatomy, Neuroscience
Education
Tennessee State University 2007 — 2010
Master of Science (M.S.), Biology/Biological Sciences, General
Tennessee State University 2002 — 2007
Bachelor of Science, Biology/Biological Sciences, General
Kyeshia McCaa Kyeshia McCaa's Sykes Enterprises, Inc. Experience August 2013 - Present
Job Customer Service Professional
Industry
Experience
Sykes Enterprises, Inc. August 2013 - Present
Sykes Enterprises, Inc. August 2013 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Alabama at Birmingham 2012 — 2015
Business Administration and Management, General
Sykes Enterprises, Inc. August 2013 - Present
Sykes Enterprises, Inc. August 2013 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Alabama at Birmingham 2012 — 2015
Business Administration and Management, General
Lorin Hall's Sykes Enterprises, Inc. Experience October 2012 - May 2014
Job Trainer at Bluegrass Hospitality Group
Industry Human Resources
Experience
Bluegrass Hospitality Group August 2015 - Present
University of Kentucky August 2015 - Present
Sal's Chophouse August 2014 - Present
Bluegrass Hospitality Group July 2015 - August 2015
EXPRESS May 2014 - August 2014
Sykes Enterprises, Inc. October 2012 - May 2014
Walmart May 2011 - October 2012
Skills
Project Management, Management, Strategic Planning, Hiring, Staff Retention, Employee Training, Payroll, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Customer Service, Human Resources, Sales, Customer Experience, Communication, Problem Solving, Time Management
Education
University of Kentucky 2014 — 2016
Bachelor of Business Administration (B.B.A.), Management, Senior
Mountain Empire Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), General Studies
Bluegrass Hospitality Group August 2015 - Present
University of Kentucky August 2015 - Present
Sal's Chophouse August 2014 - Present
Bluegrass Hospitality Group July 2015 - August 2015
EXPRESS May 2014 - August 2014
Sykes Enterprises, Inc. October 2012 - May 2014
Walmart May 2011 - October 2012
Skills
Project Management, Management, Strategic Planning, Hiring, Staff Retention, Employee Training, Payroll, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Customer Service, Human Resources, Sales, Customer Experience, Communication, Problem Solving, Time Management
Education
University of Kentucky 2014 — 2016
Bachelor of Business Administration (B.B.A.), Management, Senior
Mountain Empire Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), General Studies
Jeanne Fjordbeck Jeanne Fjordbeck's Sykes Enterprises, Inc. Experience September 1998 - June 2006
Job IT Applications Analyst at UC Davis Health System
Industry Higher Education
Experience
UC Davis Health System November 2012 - Present
Blue Shield of California October 2010 - November 2012
Department of Child Support Services, Rancho Cordova, CA February 2007 - October 2010
Sykes Enterprises, Inc. September 1998 - June 2006
Skills
EMR, Business Analysis, Analysis, Testing, Team Leadership, Software Documentation, Management, Team Management, Employee Training, Human Resources, Project Management, User Acceptance Testing, Regression Testing, Functional Testing, Process Improvement, Call Center Development, Call Center Architecture, Workforce Management, Data Analysis, Event Planning, Public Speaking, Teaching, Research
Education
Oregon Institute of Technology 1989 — 2004
Bachelor’s Degree, Radiologic Technology/Medical Imaging
UC Davis Health System November 2012 - Present
Blue Shield of California October 2010 - November 2012
Department of Child Support Services, Rancho Cordova, CA February 2007 - October 2010
Sykes Enterprises, Inc. September 1998 - June 2006
Skills
EMR, Business Analysis, Analysis, Testing, Team Leadership, Software Documentation, Management, Team Management, Employee Training, Human Resources, Project Management, User Acceptance Testing, Regression Testing, Functional Testing, Process Improvement, Call Center Development, Call Center Architecture, Workforce Management, Data Analysis, Event Planning, Public Speaking, Teaching, Research
Education
Oregon Institute of Technology 1989 — 2004
Bachelor’s Degree, Radiologic Technology/Medical Imaging
Elizabeth Sizemore's Sykes Enterprises, Inc. Experience April 2001 - July 2013
Job Senior Account Manager
Industry Outsourcing/Offshoring
Experience
Transcom July 2013 - Present
Sykes Enterprises inc. April 2001 - July 2013
Nexus Communications April 1998 - December 2001
AT&T June 1996 - April 1998
Skills
Contact Centers, Service Delivery, Client Services, Work Force Management, Vendor Management, Avaya, CRM, IVR, ACD, Business Process..., Performance Management, Technical Support, Team Management, Financial Services, Workforce Management, Customer Retention, Process Improvement, Management, Team Leadership, Leadership, Coaching, Outsourcing Management, Soft Skills, eWFM, Contact Center..., Operational Excellence, Operations Management, Telemarketing, Avaya Technologies
Education
King College
Transcom July 2013 - Present
Sykes Enterprises inc. April 2001 - July 2013
Nexus Communications April 1998 - December 2001
AT&T June 1996 - April 1998
Skills
Contact Centers, Service Delivery, Client Services, Work Force Management, Vendor Management, Avaya, CRM, IVR, ACD, Business Process..., Performance Management, Technical Support, Team Management, Financial Services, Workforce Management, Customer Retention, Process Improvement, Management, Team Leadership, Leadership, Coaching, Outsourcing Management, Soft Skills, eWFM, Contact Center..., Operational Excellence, Operations Management, Telemarketing, Avaya Technologies
Education
King College
Angelique Edmondson Angelique Edmondson's Sykes Enterprises, Inc. Experience June 2015 - Present
Job Education Tech.
Industry Human Resources
Experience
Sykes Enterprises, Inc. June 2015 - Present
Salvation Army July 2012 - December 2012
Walmart February 2006 - January 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Project Management, Research, Public Speaking
Education
Oral Roberts University 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ashford University 2012 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
Sykes Enterprises, Inc. June 2015 - Present
Salvation Army July 2012 - December 2012
Walmart February 2006 - January 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Project Management, Research, Public Speaking
Education
Oral Roberts University 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ashford University 2012 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
Caroline Ardon Caroline Ardon's Sykes Enterprises, Inc. Experience August 2006 - September 2007
Job Labor and Delivery Nurse at Memorial Regional Hospital
Industry Hospital & Health Care
Experience
Memorial Regional Hospital April 2013 - Present
Lebhar-Friedman September 2007 - January 2010
Sykes Enterprises Inc. August 2006 - September 2007
Skills
Employee Relations, Social Media
Education
South University 2014 — 2017
MSN, Family Nurse Practitioner
Broward Community College 2011 — 2012
ADN, Registered Nursing/Registered Nurse
Florida State University 2002 — 2006
Bachelor's degree, International Business
Memorial Regional Hospital April 2013 - Present
Lebhar-Friedman September 2007 - January 2010
Sykes Enterprises Inc. August 2006 - September 2007
Skills
Employee Relations, Social Media
Education
South University 2014 — 2017
MSN, Family Nurse Practitioner
Broward Community College 2011 — 2012
ADN, Registered Nursing/Registered Nurse
Florida State University 2002 — 2006
Bachelor's degree, International Business
Benjamin Kohl's Sykes Enterprises, Inc. Experience August 1998 - July 2001
Job IDEA Education Center
Industry Higher Education
Experience
IDEA Education February 2015 - Present
Kansas State University August 2007 - Present
Professional Experience 1 January 2012 - February 2015
Kansas State University January 2004 - February 2015
Professional Presentations August 1999 - November 2014
Professional Experience 2 January 2005 - December 2011
Kansas State University August 2009 - July 2010
Professional Experience 3 January 2002 - December 2004
Kansas State University July 2001 - January 2004
Sykes Enterprises Inc. August 1998 - July 2001
Skills
Leadership, Community Outreach, Student Affairs, Recruiting, Interviews, Time Management, Management, Marketing, Admissions, Teaching, Conflict Resolution, Newsletters, Customer Service, Budgets, Residence Life, Higher Education..., Enrollment Management, Student Financial Aid, Campus, PeopleSoft, Academic Advising, Editing, Higher Education, Student Development, Career Counseling, Student Engagement, Curriculum Design, Student Leadership, Staff Development, Resume Writing, Administration, Leadership Development, Public Speaking, College Teaching, Program Development, Adult Education, Service Learning, Microsoft Office, Distance Learning, Retaining Customers, Academic Administration, SPSS, Nonprofits, Event Planning, Fundraising, University Teaching, Job Search Strategies, Volunteer Management, Instructional Design, Training
Education
Kansas State University 2007 — 2016
Ph.D., Student Affairs in Higher Education Administration
Kansas State University 2002 — 2005
M.S., Adult and Continuing Education
Emporia State University 1995 — 1998
B.A., Communication
IDEA Education February 2015 - Present
Kansas State University August 2007 - Present
Professional Experience 1 January 2012 - February 2015
Kansas State University January 2004 - February 2015
Professional Presentations August 1999 - November 2014
Professional Experience 2 January 2005 - December 2011
Kansas State University August 2009 - July 2010
Professional Experience 3 January 2002 - December 2004
Kansas State University July 2001 - January 2004
Sykes Enterprises Inc. August 1998 - July 2001
Skills
Leadership, Community Outreach, Student Affairs, Recruiting, Interviews, Time Management, Management, Marketing, Admissions, Teaching, Conflict Resolution, Newsletters, Customer Service, Budgets, Residence Life, Higher Education..., Enrollment Management, Student Financial Aid, Campus, PeopleSoft, Academic Advising, Editing, Higher Education, Student Development, Career Counseling, Student Engagement, Curriculum Design, Student Leadership, Staff Development, Resume Writing, Administration, Leadership Development, Public Speaking, College Teaching, Program Development, Adult Education, Service Learning, Microsoft Office, Distance Learning, Retaining Customers, Academic Administration, SPSS, Nonprofits, Event Planning, Fundraising, University Teaching, Job Search Strategies, Volunteer Management, Instructional Design, Training
Education
Kansas State University 2007 — 2016
Ph.D., Student Affairs in Higher Education Administration
Kansas State University 2002 — 2005
M.S., Adult and Continuing Education
Emporia State University 1995 — 1998
B.A., Communication
Dan Hernandez's Sykes Enterprises, Inc. Experience October 2003 - August 2014
Job Strategic Visionary, Marketing and Service Expert, and Fitness Enthusiast
Industry Executive Office
Experience
Reteligence June 2014 - Present
The Bod, LLC January 2014 - Present
Engagement Solutions April 2014 - Present
Sykes Enterprises, Inc. October 2003 - August 2014
SBC Communications (now AT&T) Internet Services 2000 - 2002
Ameritech (now AT&T) 1998 - 2000
US West Communications (now CenturyLink) 1990 - 1998
United States Army Reserve May 1984 - May 1992
Skills
International Business, Strategic Partnerships, Start-ups, Mergers, Customer Service, Call Center, Product Development, Marketing, Outsourcing, Brand Development, Customer Experience, Strategy, Strategic Planning, Mergers & Acquisitions, Operations Management, Networking, Product Management, CRM, Business Strategy, New Business Development, Business Development, Management, P&L Management, Team Building, Telecommunications, Leadership, Performance Management, Vendor Management, Sales Operations, BPO, Customer Retention, Team Management, SaaS, Workforce Management, Service Delivery, Lead Generation, Call Centers, Creative Strategy, Innovation, Digital Strategy, Fitness Instruction, Motivational Speaking, Fitness Industry, Advisory Boards, Account Management, Inbound Marketing, Process Improvement, Call Center Development, Advertising, Analytics
Education
University of Colorado at Boulder 1985 — 1990
BS, Electrical Engineering and Computer Science
Reteligence June 2014 - Present
The Bod, LLC January 2014 - Present
Engagement Solutions April 2014 - Present
Sykes Enterprises, Inc. October 2003 - August 2014
SBC Communications (now AT&T) Internet Services 2000 - 2002
Ameritech (now AT&T) 1998 - 2000
US West Communications (now CenturyLink) 1990 - 1998
United States Army Reserve May 1984 - May 1992
Skills
International Business, Strategic Partnerships, Start-ups, Mergers, Customer Service, Call Center, Product Development, Marketing, Outsourcing, Brand Development, Customer Experience, Strategy, Strategic Planning, Mergers & Acquisitions, Operations Management, Networking, Product Management, CRM, Business Strategy, New Business Development, Business Development, Management, P&L Management, Team Building, Telecommunications, Leadership, Performance Management, Vendor Management, Sales Operations, BPO, Customer Retention, Team Management, SaaS, Workforce Management, Service Delivery, Lead Generation, Call Centers, Creative Strategy, Innovation, Digital Strategy, Fitness Instruction, Motivational Speaking, Fitness Industry, Advisory Boards, Account Management, Inbound Marketing, Process Improvement, Call Center Development, Advertising, Analytics
Education
University of Colorado at Boulder 1985 — 1990
BS, Electrical Engineering and Computer Science
Marianne Downs Marianne Downs's Sykes Enterprises, Inc. Experience June 2004 - November 2005
Job
Industry Food & Beverages
Experience
Foodland May 2015 - Present
JPMorgan Chase & Co. April 2010 - December 2012
JPMorgan Chase & Co. October 2008 - March 2010
JPMorgan Chase & Co. October 2006 - September 2008
JP MORGAN CHASE AND COMPANY December 2005 - September 2006
Sykes Enterprises, Inc. June 2004 - November 2005
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Credit, Office Administration, Cake Decorating
Education
Polytechnic University of the Philippines 2000 — 2004
Bachelor's Degree, Business Administration, Major in Marketing
Foodland May 2015 - Present
JPMorgan Chase & Co. April 2010 - December 2012
JPMorgan Chase & Co. October 2008 - March 2010
JPMorgan Chase & Co. October 2006 - September 2008
JP MORGAN CHASE AND COMPANY December 2005 - September 2006
Sykes Enterprises, Inc. June 2004 - November 2005
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Credit, Office Administration, Cake Decorating
Education
Polytechnic University of the Philippines 2000 — 2004
Bachelor's Degree, Business Administration, Major in Marketing
Jennifer Shifflett-Grillmeier Jennifer Shifflett-Grillmeier's Sykes Enterprises, Inc. Experience August 2011 - September 2012
Job Experienced Customer Service Representative
Industry Consumer Services
Experience
NexRep, LLC October 2013 - May 2014
N.E.W. Customer Service Companies, Inc October 2012 - September 2013
Sykes Enterprises, Inc. August 2011 - September 2012
CenturyLink August 2010 - May 2011
Skills
Typing, Customer Service, Computer Literate, one call resolution, Data Entry, Customer Retention, Sensitive Information, Technical Support, Customer Support, Customer Service..., Invoicing, Call Centers, Cashiering, Microsoft Word, Customer Satisfaction, Time Management, PowerPoint, Sales, Teamwork
Education
Sinclair Community College 2014 — 2016
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
NexRep, LLC October 2013 - May 2014
N.E.W. Customer Service Companies, Inc October 2012 - September 2013
Sykes Enterprises, Inc. August 2011 - September 2012
CenturyLink August 2010 - May 2011
Skills
Typing, Customer Service, Computer Literate, one call resolution, Data Entry, Customer Retention, Sensitive Information, Technical Support, Customer Support, Customer Service..., Invoicing, Call Centers, Cashiering, Microsoft Word, Customer Satisfaction, Time Management, PowerPoint, Sales, Teamwork
Education
Sinclair Community College 2014 — 2016
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
Angela Noonan Angela Noonan's Sykes Enterprises, Inc. Experience January 2015 - Present
Job
Industry
Experience
Sykes Enterprises, Inc. January 2015 - Present
West Ridge Animal Hospital November 2011 - December 2014
Education
University of Northern Colorado
Bachelor's degree, Elementary Education and Teaching
Sykes Enterprises, Inc. January 2015 - Present
West Ridge Animal Hospital November 2011 - December 2014
Education
University of Northern Colorado
Bachelor's degree, Elementary Education and Teaching
Rodney Lewis Rodney Lewis's Sykes Enterprises, Inc. Experience March 2004 - August 2013
Job Executive Director, HR at Catalina Marketing
Industry Human Resources
Experience
Catalina Marketing June 2014 - Present
Convergys August 2013 - April 2014
SYKES Enterprises, Inc. March 2004 - August 2013
Paradigm Learning June 2002 - February 2004
Capital One March 1999 - May 2002
Skills
Talent Management, Succession Planning, Performance Management, Organizational..., Executive Coaching, Instructional Design, Project Management, Internal Audit, Performance Consulting, Management Development, Organizational Design, Leadership, Vendor Management, Call Centers, Outsourcing, Personnel Management, Strategy, Personnel Selection, Recruiting, Human Resources, Program Management, Training
Education
Trevecca Nazarene University 1993 — 1994
BA, Management and Human Relations
Catalina Marketing June 2014 - Present
Convergys August 2013 - April 2014
SYKES Enterprises, Inc. March 2004 - August 2013
Paradigm Learning June 2002 - February 2004
Capital One March 1999 - May 2002
Skills
Talent Management, Succession Planning, Performance Management, Organizational..., Executive Coaching, Instructional Design, Project Management, Internal Audit, Performance Consulting, Management Development, Organizational Design, Leadership, Vendor Management, Call Centers, Outsourcing, Personnel Management, Strategy, Personnel Selection, Recruiting, Human Resources, Program Management, Training
Education
Trevecca Nazarene University 1993 — 1994
BA, Management and Human Relations
Buddy Bassett Buddy Bassett's Sykes Enterprises, Inc. Experience August 2001 - April 2002
Job Lead Vocational Navigator for Compass Vocational Services
Industry Individual & Family Services
Experience
Compass Vocational Services - W.S.T.C. August 2012 - Present
Chapel Hill Presbyterian Church February 2010 - March 2012
Rock Solid Drywall & Innovative Interiors July 2005 - February 2009
Bassett Drywall November 2004 - June 2005
Axis Technologies Cybercafe May 2002 - October 2004
Sykes Enterprises, Inc. August 2001 - April 2002
MCX Inc. February 2000 - July 2001
Skills
Microsoft Excel, PowerPoint, Social Media, Team Building, Event Management, Management, Public Relations, Workshop Facilitation, Program Management, Research
Education
University of Washington Tacoma 2015 — 2017
Pursuing Bachelors of Arts in Social Welfare, Social Welfare and Non-Profit management
Olympic College 2012 — 2015
ATA - DTA with Emphasis in Human Services, Chemical Dependency Counseling, 3.73 GPA
Compass Vocational Services - W.S.T.C. August 2012 - Present
Chapel Hill Presbyterian Church February 2010 - March 2012
Rock Solid Drywall & Innovative Interiors July 2005 - February 2009
Bassett Drywall November 2004 - June 2005
Axis Technologies Cybercafe May 2002 - October 2004
Sykes Enterprises, Inc. August 2001 - April 2002
MCX Inc. February 2000 - July 2001
Skills
Microsoft Excel, PowerPoint, Social Media, Team Building, Event Management, Management, Public Relations, Workshop Facilitation, Program Management, Research
Education
University of Washington Tacoma 2015 — 2017
Pursuing Bachelors of Arts in Social Welfare, Social Welfare and Non-Profit management
Olympic College 2012 — 2015
ATA - DTA with Emphasis in Human Services, Chemical Dependency Counseling, 3.73 GPA
Carlton Neely Carlton Neely's Sykes Enterprises, Inc. Experience February 2012 - Present
Job MRA/ Customer service at Sykes Enterprises, Inc.
Industry Health, Wellness and Fitness
Experience
Sykes Enterprises, Inc. February 2012 - Present
Omnicare Inc. February 2006 - March 2010
Skills
Customer Service, Leadership, Public Speaking
Education
Northern Illinois University 2013 — 2015
Bachelor's Degree, Pre-Physical Therapy Studies
Sykes Enterprises, Inc. February 2012 - Present
Omnicare Inc. February 2006 - March 2010
Skills
Customer Service, Leadership, Public Speaking
Education
Northern Illinois University 2013 — 2015
Bachelor's Degree, Pre-Physical Therapy Studies
Christian Santamaria's Sykes Enterprises, Inc. Experience June 2011 - August 2011
Job Start Intern in IFS U.S. Procurement
Industry Accounting
Experience
St. John's University January 2015 - August 2015
PwC June 2015 - July 2015
Servicios Generales Bursatiles SA de CV June 2014 - August 2014
Onondaga Community College September 2012 - September 2013
UNICEF Latin America and Caribbean June 2013 - August 2013
Sykes Enterprises, Inc. June 2011 - August 2011
Skills
Teamwork, Microsoft Office, Microsoft Word, Social Media, PowerPoint, Microsoft Excel, Sales, Research, Event Planning, Time Management, Financial Accounting, Federal & State Income..., Economics, Accounting
Education
St. John's University 2014 — 2016
Bachelor's degree, Accounting
Onondaga Community College 2012 — 2013
Associate of Science (A.S.), Business Administration and Management, General
St. John's University January 2015 - August 2015
PwC June 2015 - July 2015
Servicios Generales Bursatiles SA de CV June 2014 - August 2014
Onondaga Community College September 2012 - September 2013
UNICEF Latin America and Caribbean June 2013 - August 2013
Sykes Enterprises, Inc. June 2011 - August 2011
Skills
Teamwork, Microsoft Office, Microsoft Word, Social Media, PowerPoint, Microsoft Excel, Sales, Research, Event Planning, Time Management, Financial Accounting, Federal & State Income..., Economics, Accounting
Education
St. John's University 2014 — 2016
Bachelor's degree, Accounting
Onondaga Community College 2012 — 2013
Associate of Science (A.S.), Business Administration and Management, General
Nicholas Lovell's Sykes Enterprises, Inc. Experience August 2013 - October 2014
Job Client Relations Specialist at Limoges Investment Management
Industry Financial Services
Experience
Limoges Investment Management January 2015 - Present
Sykes Enterprises, Inc. August 2013 - October 2014
Jefferson Smith for Mayor Campaign June 2012 - November 2012
Our Oregon October 2012 - October 2012
Joe's Crab Shack June 2011 - September 2011
University of Oregon September 2010 - December 2010
Skills
Team Leadership, Customer Satisfaction, Volunteer Management, Training & Development, Performance Reporting, Events Coordination, Trade Compliance, Regulatory Reporting, Client Billing, Social Networking, CRM Databases, Microsoft Office, Telecommunications, Nonprofits, Onboarding, Customer Escalation..., Technical Support, New Hire Orientations, Client Relations, Quality Assurance, Team Building, Customer Service, Copy Editing, Sales, Thrives on challenges, Team Management, Performance Metrics, Call Centers, Reporting & Analysis, Financial Services, Customer Retention, Client Rapport, Small Office, Audio Post Production, Mobile Web Design, Public Speaking, Social Media, Event Planning, PowerPoint, Management, Microsoft Excel
Education
University of Oregon 2009 — 2012
Bachelor of Science (B.S.), Political Science and Government
Halifax County High School 2005 — 2009
Associate's degree
Limoges Investment Management January 2015 - Present
Sykes Enterprises, Inc. August 2013 - October 2014
Jefferson Smith for Mayor Campaign June 2012 - November 2012
Our Oregon October 2012 - October 2012
Joe's Crab Shack June 2011 - September 2011
University of Oregon September 2010 - December 2010
Skills
Team Leadership, Customer Satisfaction, Volunteer Management, Training & Development, Performance Reporting, Events Coordination, Trade Compliance, Regulatory Reporting, Client Billing, Social Networking, CRM Databases, Microsoft Office, Telecommunications, Nonprofits, Onboarding, Customer Escalation..., Technical Support, New Hire Orientations, Client Relations, Quality Assurance, Team Building, Customer Service, Copy Editing, Sales, Thrives on challenges, Team Management, Performance Metrics, Call Centers, Reporting & Analysis, Financial Services, Customer Retention, Client Rapport, Small Office, Audio Post Production, Mobile Web Design, Public Speaking, Social Media, Event Planning, PowerPoint, Management, Microsoft Excel
Education
University of Oregon 2009 — 2012
Bachelor of Science (B.S.), Political Science and Government
Halifax County High School 2005 — 2009
Associate's degree
An'Nisha Boyd An'Nisha Boyd's Sykes Enterprises, Inc. Experience June 2015 - Present
Job Student at Newberry College
Industry
Experience
Sykes Enterprises, Inc. June 2015 - Present
RadioShack 2013 - July 2015
Insite Support Services June 2008 - April 2009
Skills
•Experience in..., •Advance skills in..., •Currently studying..., Troubleshooting, Technical Support, Social Media, Windows, Research, Teamwork, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Windows Vista, Outlook, Windows 7, Windows Phone, Customer Service, Operating Systems, Windows XP, Academic Writing, Web Applications, Marketing, Public Speaking, Social Networking, Team Building, Higher Education, Leadership
Education
Newberry College 2011 — 2014
Bachelor of Science (B.S.) in Business Administration
Sykes Enterprises, Inc. June 2015 - Present
RadioShack 2013 - July 2015
Insite Support Services June 2008 - April 2009
Skills
•Experience in..., •Advance skills in..., •Currently studying..., Troubleshooting, Technical Support, Social Media, Windows, Research, Teamwork, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Windows Vista, Outlook, Windows 7, Windows Phone, Customer Service, Operating Systems, Windows XP, Academic Writing, Web Applications, Marketing, Public Speaking, Social Networking, Team Building, Higher Education, Leadership
Education
Newberry College 2011 — 2014
Bachelor of Science (B.S.) in Business Administration
Nikki Wells Nikki Wells's Sykes Enterprises, Inc. Experience January 2015 - May 2015
Job Exceptional Customer Service Representative
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. January 2015 - May 2015
Teleperformance / DirecTV June 2014 - January 2015
Amazon Corporation September 2013 - March 2014
Subway Resturants May 2010 - March 2013
Young's Market Company February 2009 - January 2010
IHOP January 2008 - January 2009
Skills
Management, Customer Service, Warehousing, Microsoft Office, Microsoft Excel, Customer Satisfaction, Inventory Control
Education
Morris College 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sykes Enterprises, Inc. January 2015 - May 2015
Teleperformance / DirecTV June 2014 - January 2015
Amazon Corporation September 2013 - March 2014
Subway Resturants May 2010 - March 2013
Young's Market Company February 2009 - January 2010
IHOP January 2008 - January 2009
Skills
Management, Customer Service, Warehousing, Microsoft Office, Microsoft Excel, Customer Satisfaction, Inventory Control
Education
Morris College 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Terria Queen Terria Queen's Sykes Enterprises, Inc. Experience June 2015 - Present
Job Educational Technical Specialist at Sykes
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. June 2015 - Present
Queen's Pet Care March 2013 - July 2015
PetSmart April 2014 - December 2014
Old Dominion Animal Health Center August 2013 - October 2013
Sport&Health October 2012 - March 2013
Skills
Brand Development, Small Business, Veterinary Medicine, Business Planning, Appointment Scheduling, Sales, Customer Service, Marketing, Social Media Marketing, Advertising, Online Advertising, Pets, Dogs, Animal Welfare, Dog Training, Leadership
Education
University of Maryland University College 2014 — 2016
Bachelor’s Degree, Business Administration and Management, General, 3.0
Prince George's Community College 2011 — 2014
General
Gwynn Park High School 2007 — 2011
High School, 3.0
Sykes Enterprises, Inc. June 2015 - Present
Queen's Pet Care March 2013 - July 2015
PetSmart April 2014 - December 2014
Old Dominion Animal Health Center August 2013 - October 2013
Sport&Health October 2012 - March 2013
Skills
Brand Development, Small Business, Veterinary Medicine, Business Planning, Appointment Scheduling, Sales, Customer Service, Marketing, Social Media Marketing, Advertising, Online Advertising, Pets, Dogs, Animal Welfare, Dog Training, Leadership
Education
University of Maryland University College 2014 — 2016
Bachelor’s Degree, Business Administration and Management, General, 3.0
Prince George's Community College 2011 — 2014
General
Gwynn Park High School 2007 — 2011
High School, 3.0
Dayan Salazar Dayan Salazar's Sykes Enterprises, Inc. Experience July 2003 - July 2007
Job Technical Support
Industry Information Technology and Services
Experience
Tek Experts August 2014 - February 2015
Sykes December 2010 - November 2013
Sykes April 2008 - December 2010
Sykes July 2007 - April 2008
Sykes Enterprises, Inc. July 2003 - July 2007
Sykes Enterprises, Inc. July 2002 - July 2003
Skills
Outsourcing, Service Delivery, Sla, Technical Support, IT Service Management, Customer Satisfaction, CRM, Service Management, Computer Hardware, Windows 7, Troubleshooting, Servers, Hardware, Vendor Management, Team Leadership, SLA
Education
Universidad de Costa Rica 1998 — 2005
Bachelor in Business Administration, Business, Bachelor
Tek Experts August 2014 - February 2015
Sykes December 2010 - November 2013
Sykes April 2008 - December 2010
Sykes July 2007 - April 2008
Sykes Enterprises, Inc. July 2003 - July 2007
Sykes Enterprises, Inc. July 2002 - July 2003
Skills
Outsourcing, Service Delivery, Sla, Technical Support, IT Service Management, Customer Satisfaction, CRM, Service Management, Computer Hardware, Windows 7, Troubleshooting, Servers, Hardware, Vendor Management, Team Leadership, SLA
Education
Universidad de Costa Rica 1998 — 2005
Bachelor in Business Administration, Business, Bachelor
Heather Creeden's Sykes Enterprises, Inc. Experience September 2010 - Present
Job Apple
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2010 - Present
Skills
Customer Service, Customer Service..., Supervisory Skills, Technical Support, Management, Team Building, Team Leadership, Call Centers, Training, Performance Management, Process Improvement, Workforce Management, Operations Management, Customer Support, Coaching, Interviews, Microsoft Office, Team Management, Data Entry, Employee Training, Telephone Skills, Account Management
Education
Stanly Community College 2004 — 2007
Associate of Science (A.S.), Criminal Justice and Corrections
Sykes Enterprises, Inc. September 2010 - Present
Skills
Customer Service, Customer Service..., Supervisory Skills, Technical Support, Management, Team Building, Team Leadership, Call Centers, Training, Performance Management, Process Improvement, Workforce Management, Operations Management, Customer Support, Coaching, Interviews, Microsoft Office, Team Management, Data Entry, Employee Training, Telephone Skills, Account Management
Education
Stanly Community College 2004 — 2007
Associate of Science (A.S.), Criminal Justice and Corrections
Patricia Dupre's Sykes Enterprises, Inc. Experience Administrative AssistantDeviney ConstructionMarch 2010 - October 2011
Job Customer Service Representative at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. Administrative AssistantDeviney ConstructionMarch 2010 - October 2011
The Money Tree of Georgia Inc March 2007 - March 2010
Southern Mortgage Company Inc February 2002 - March 2007
Education
Northwestern State University
General Studies
Sykes Enterprises, Inc. Administrative AssistantDeviney ConstructionMarch 2010 - October 2011
The Money Tree of Georgia Inc March 2007 - March 2010
Southern Mortgage Company Inc February 2002 - March 2007
Education
Northwestern State University
General Studies
Alicia Dusing Melton's Sykes Enterprises, Inc. Experience August 2014 - December 2014
Job Logistic Account Executive at Total Quality Logistics
Industry Logistics and Supply Chain
Experience
Total Quality Logistics January 2015 - Present
Sykes Enterprises, Inc. August 2014 - December 2014
Education
Morehead State University 2011 — 2015
Bachelor's degree, Sociology/Criminology
Total Quality Logistics January 2015 - Present
Sykes Enterprises, Inc. August 2014 - December 2014
Education
Morehead State University 2011 — 2015
Bachelor's degree, Sociology/Criminology
Deb Jarvis's Sykes Enterprises, Inc. Experience March 1995 - May 2000
Job Talent Acquisition Recruiter at Humana
Industry Insurance
Experience
Humana March 2014 - Present
Humana June 2011 - March 2014
Humana March 2008 - June 2011
CIGNA March 2001 - February 2008
Sykes Enterprises, Inc March 1995 - May 2000
Digital Equipment Corp March 1987 - March 1995
Skills
Talent Management, Applicant Tracking..., Talent Acquisition, Human Capital, Strategic Consulting, Performance Management, Recruiting, Sourcing, College Recruiting, Organizational..., Strategy, Human Resources, Employee Relations, Employee Benefits, Leadership, Employee Training, Technical Recruiting, Leadership Development, Management, Onboarding, Personnel Management, Hiring, Interviews, Temporary Placement, Healthcare, Workforce Planning, Employee Engagement, Internet Recruiting, Benefits Negotiation, Taleo, Employer Branding, Succession Planning, HRIS, Benefits Administration, Executive Search, Deferred Compensation, Screening, Screening Resumes, Staffing Services, New Hire Orientations, Contract Recruitment, Resume Writing, PeopleSoft, Temporary Staffing, HR Policies, HR Consulting, Job Fairs, Permanent Placement, Recruitment Advertising, Behavioral Interviewing
Education
Daniel Webster College
BS, Organizational Development
Humana March 2014 - Present
Humana June 2011 - March 2014
Humana March 2008 - June 2011
CIGNA March 2001 - February 2008
Sykes Enterprises, Inc March 1995 - May 2000
Digital Equipment Corp March 1987 - March 1995
Skills
Talent Management, Applicant Tracking..., Talent Acquisition, Human Capital, Strategic Consulting, Performance Management, Recruiting, Sourcing, College Recruiting, Organizational..., Strategy, Human Resources, Employee Relations, Employee Benefits, Leadership, Employee Training, Technical Recruiting, Leadership Development, Management, Onboarding, Personnel Management, Hiring, Interviews, Temporary Placement, Healthcare, Workforce Planning, Employee Engagement, Internet Recruiting, Benefits Negotiation, Taleo, Employer Branding, Succession Planning, HRIS, Benefits Administration, Executive Search, Deferred Compensation, Screening, Screening Resumes, Staffing Services, New Hire Orientations, Contract Recruitment, Resume Writing, PeopleSoft, Temporary Staffing, HR Policies, HR Consulting, Job Fairs, Permanent Placement, Recruitment Advertising, Behavioral Interviewing
Education
Daniel Webster College
BS, Organizational Development
Chloe Sims Chloe Sims's Sykes Enterprises, Inc. Experience July 2015 - Present
Job Alumni of Southern Arkansas University
Industry Consumer Services
Experience
Sykes Enterprises, Inc. July 2015 - Present
Southern Arkansas University May 2011 - May 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, English, Higher Education, Time Management, Data Entry, Public Speaking, Access, QuickBooks, Windows, Telephone Skills
Education
Southern Arkansas University 2010 — 2015
Bachelor of Business Administration (BBA), Management
Southern Arkansas University 2010 — 2013
Associate of Science (AS), Business Administration
Sykes Enterprises, Inc. July 2015 - Present
Southern Arkansas University May 2011 - May 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, English, Higher Education, Time Management, Data Entry, Public Speaking, Access, QuickBooks, Windows, Telephone Skills
Education
Southern Arkansas University 2010 — 2015
Bachelor of Business Administration (BBA), Management
Southern Arkansas University 2010 — 2013
Associate of Science (AS), Business Administration
Esther Alcide Esther Alcide's Sykes Enterprises, Inc. Experience May 2013 - Present
Job Customer Service Professional, Supervisor, Trainer, Quality Assurance Specialist
Industry Hospital & Health Care
Experience
Sykes Enterprises, Inc. May 2013 - Present
Natural D'Zynes by Esther February 2004 - May 2013
Polk County Sheriff's Office January 1991 - February 2004
Skills
Management, Recruiting, Leadership, Human Resources, Staff Supervision, Employee Relations, Budgets, Employee Training, Quality Assurance, Project Management, Office Management, Interviewing Skills, Coaching & Mentoring, Oral Presentation Skills, Executive Secretarial..., Customer Service, HR Policies, Typing, Telephone Skills, Invoicing, Negotiation, Microsoft Office, Translation, Vendor Management, Direct Sales, Medical Appointment..., Bilingual Communications, Audio Transcription, Training, Time Management
Education
Polk State College 2002 — 2003
Non graduate, Business Administration and Management, General
Auburndale Senior High School 1989 — 1992
High School Diploma, Business Administration and Management, General
Sykes Enterprises, Inc. May 2013 - Present
Natural D'Zynes by Esther February 2004 - May 2013
Polk County Sheriff's Office January 1991 - February 2004
Skills
Management, Recruiting, Leadership, Human Resources, Staff Supervision, Employee Relations, Budgets, Employee Training, Quality Assurance, Project Management, Office Management, Interviewing Skills, Coaching & Mentoring, Oral Presentation Skills, Executive Secretarial..., Customer Service, HR Policies, Typing, Telephone Skills, Invoicing, Negotiation, Microsoft Office, Translation, Vendor Management, Direct Sales, Medical Appointment..., Bilingual Communications, Audio Transcription, Training, Time Management
Education
Polk State College 2002 — 2003
Non graduate, Business Administration and Management, General
Auburndale Senior High School 1989 — 1992
High School Diploma, Business Administration and Management, General
Jake Kazi's Sykes Enterprises, Inc. Experience July 2014 - June 2015
Job Experienced in management, customer service, marketing, research, and mathematics
Industry Management Consulting
Experience
Sykes Enterprises, Inc. July 2014 - June 2015
Penn State Learning September 2012 - May 2014
Campus Retail Dining Student Employment Office June 2013 - November 2013
Campus Retail Dining August 2012 - June 2013
Penn State Teaching and Learning Center October 2010 - May 2012
Penn State Math Dimension August 2010 - May 2012
Penn State Academic Affairs February 2012 - April 2012
Dunkin Donuts June 2011 - August 2011
Geisinger HealthSouth Rehab Hospital June 2010 - August 2010
Skills
Teamwork, Analytical Skills, Statistics, Mathematics, Organization, Marketing Strategy, Communication, Time Management, Detail Oriented, Problem Solving, Work in A Fast Paced..., Clerical, Microsoft Office
Education
Penn State University 2010 — 2014
Bachelor of Science (B.S.), Enterprise Risk Management
Central Columbia High School 2008 — 2010
Diploma (Honor Graduate)
Sykes Enterprises, Inc. July 2014 - June 2015
Penn State Learning September 2012 - May 2014
Campus Retail Dining Student Employment Office June 2013 - November 2013
Campus Retail Dining August 2012 - June 2013
Penn State Teaching and Learning Center October 2010 - May 2012
Penn State Math Dimension August 2010 - May 2012
Penn State Academic Affairs February 2012 - April 2012
Dunkin Donuts June 2011 - August 2011
Geisinger HealthSouth Rehab Hospital June 2010 - August 2010
Skills
Teamwork, Analytical Skills, Statistics, Mathematics, Organization, Marketing Strategy, Communication, Time Management, Detail Oriented, Problem Solving, Work in A Fast Paced..., Clerical, Microsoft Office
Education
Penn State University 2010 — 2014
Bachelor of Science (B.S.), Enterprise Risk Management
Central Columbia High School 2008 — 2010
Diploma (Honor Graduate)
Alisha Solis Alisha Solis's Sykes Enterprises, Inc. Experience March 2012 - June 2012
Job Attended Piedmont Technical College
Industry Hospital & Health Care
Experience
Phlebotomy clinical September 2014 - December 2014
Sykes Enterprises, Inc. March 2012 - June 2012
Walmart April 2010 - March 2011
Skills
Phlebotomy, Customer Service, Cashiering, Cash Handling, Data Entry, Cash Register, Problem Solving, Telephone Skills, Healthcare, Time Management, Medical Terminology, Blood Pressure, Blood Collection, Drawing Blood, Glucose Testing, Patient Safety, butterfly needle, Teamwork, Microsoft Word, Call Centers, Retail, CPR Certified, Troubleshooting, PowerPoint, Phone Etiquette, Documentation, Typing, Critical Thinking, Microsoft Excel, Outlook, Vital Signs, First Aid
Education
Piedmont Technical College 2010 — 2014
Phlebotomy Technician/Phlebotomist
midland valley 2000 — 2005
Phlebotomy clinical September 2014 - December 2014
Sykes Enterprises, Inc. March 2012 - June 2012
Walmart April 2010 - March 2011
Skills
Phlebotomy, Customer Service, Cashiering, Cash Handling, Data Entry, Cash Register, Problem Solving, Telephone Skills, Healthcare, Time Management, Medical Terminology, Blood Pressure, Blood Collection, Drawing Blood, Glucose Testing, Patient Safety, butterfly needle, Teamwork, Microsoft Word, Call Centers, Retail, CPR Certified, Troubleshooting, PowerPoint, Phone Etiquette, Documentation, Typing, Critical Thinking, Microsoft Excel, Outlook, Vital Signs, First Aid
Education
Piedmont Technical College 2010 — 2014
Phlebotomy Technician/Phlebotomist
midland valley 2000 — 2005
Shaniece Austin Shaniece Austin's Sykes Enterprises, Inc. Experience January 2014 - February 2015
Job Inside Sales Representative at HewlettPackard
Industry Higher Education
Experience
Hewlett-Packard March 2015 - Present
Sykes Enterprises, Inc. January 2014 - February 2015
Sykes October 2011 - January 2014
rue21 November 2010 - August 2011
Skills
Public Speaking, Organization, Listener, Word Processing, Goal Oriented, Delegation, Problem Solving, Microsoft Office, Social Media, PowerPoint
Education
The University of Virginia's College at Wise 2009 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Hewlett-Packard March 2015 - Present
Sykes Enterprises, Inc. January 2014 - February 2015
Sykes October 2011 - January 2014
rue21 November 2010 - August 2011
Skills
Public Speaking, Organization, Listener, Word Processing, Goal Oriented, Delegation, Problem Solving, Microsoft Office, Social Media, PowerPoint
Education
The University of Virginia's College at Wise 2009 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Candice Cooley Candice Cooley's Sykes Enterprises, Inc. Experience July 2014 - May 2015
Job Student at University of Phoenix
Industry Consumer Services
Experience
Sykes Enterprises, Inc. July 2014 - May 2015
AAA Mid-Atlantic 2002 - 2013
Skills
Customer Satisfaction, Call Centers, Sales, Customer Service, Microsoft Office, Management, Training, Outlook, Microsoft Excel, Microsoft Word
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Marketing/Marketing Management, General
Sykes Enterprises, Inc. July 2014 - May 2015
AAA Mid-Atlantic 2002 - 2013
Skills
Customer Satisfaction, Call Centers, Sales, Customer Service, Microsoft Office, Management, Training, Outlook, Microsoft Excel, Microsoft Word
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Marketing/Marketing Management, General
Tanya Lamarr Jackman's Sykes Enterprises, Inc. Experience May 2008 - Present
Job self employed
Industry Financial Services
Experience
Sykes Enterprises, Inc. May 2008 - Present
Chase Financial Staffing April 2007 - December 2007
TWENTIETH CENTURY FOX INC. April 1997 - August 2004
PERRY AND NEIDORF, CPA’S August 1990 - April 1997
Skills
Certifited Treasury..., Certified AT& T Leap..., Microsoft Certified..., Starbucks Barista, Project Management, Sales, Customer Service
Education
Emory continuing Education
North Carolina Central University
Bachelor’s Degree, Mass Communication/Media Studies
Sykes Enterprises, Inc. May 2008 - Present
Chase Financial Staffing April 2007 - December 2007
TWENTIETH CENTURY FOX INC. April 1997 - August 2004
PERRY AND NEIDORF, CPA’S August 1990 - April 1997
Skills
Certifited Treasury..., Certified AT& T Leap..., Microsoft Certified..., Starbucks Barista, Project Management, Sales, Customer Service
Education
Emory continuing Education
North Carolina Central University
Bachelor’s Degree, Mass Communication/Media Studies
Wendy M. Farley Wendy M. Farley's Sykes Enterprises, Inc. Experience July 2015 - Present
Job Bilingual CSR at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
Sykes Enterprises, Inc. July 2015 - Present
Sembradores de Cristo August 2014 - June 2015
Personnel Resources January 2014 - June 2014
SunLync November 2011 - December 2013
Niagara University Study Abroad/Student Outreach & Support Center January 2010 - May 2011
Victory Staffing 2009 - 2011
Little Lambs Child Development Center January 2006 - August 2008
Niagara County Community College September 2006 - May 2008
Skills
Customer Service, Spanish, Research, Microsoft Office, Writing, Project Management, Time Management, Interpersonal..., Teamwork, Leadership, Training, Teaching, International Relations, Translation, Proofreading, Editing, Public Speaking, Higher Education, Resume Writing, Troubleshooting, Event Planning, Budgets, Leadership Development, Outlook, Fundraising, Public Relations, Community Outreach, Nonprofits, Inventory Management, Employee Relations, Grant Writing, Social Media Marketing, Social Media, SPSS, Microsoft Word, Interpersonal..., Student Affairs, Program Management, Social Networking, Team Leadership, Marketing, Career Counseling, Management, Networking, Lotus Notes, Event Management, Recruiting, Facebook, Staff Development, Program Development
Education
Niagara University 2008 — 2011
Bachelor of Arts, International Studies & Spanish
Universidad San Ignacio de Loyola 2010 — 2010
Spanish, Peruvian History & Culture, Latin American Literature
Niagara County Community College 2006 — 2008
Associates of Liberal Arts, Childhood Education
Sykes Enterprises, Inc. July 2015 - Present
Sembradores de Cristo August 2014 - June 2015
Personnel Resources January 2014 - June 2014
SunLync November 2011 - December 2013
Niagara University Study Abroad/Student Outreach & Support Center January 2010 - May 2011
Victory Staffing 2009 - 2011
Little Lambs Child Development Center January 2006 - August 2008
Niagara County Community College September 2006 - May 2008
Skills
Customer Service, Spanish, Research, Microsoft Office, Writing, Project Management, Time Management, Interpersonal..., Teamwork, Leadership, Training, Teaching, International Relations, Translation, Proofreading, Editing, Public Speaking, Higher Education, Resume Writing, Troubleshooting, Event Planning, Budgets, Leadership Development, Outlook, Fundraising, Public Relations, Community Outreach, Nonprofits, Inventory Management, Employee Relations, Grant Writing, Social Media Marketing, Social Media, SPSS, Microsoft Word, Interpersonal..., Student Affairs, Program Management, Social Networking, Team Leadership, Marketing, Career Counseling, Management, Networking, Lotus Notes, Event Management, Recruiting, Facebook, Staff Development, Program Development
Education
Niagara University 2008 — 2011
Bachelor of Arts, International Studies & Spanish
Universidad San Ignacio de Loyola 2010 — 2010
Spanish, Peruvian History & Culture, Latin American Literature
Niagara County Community College 2006 — 2008
Associates of Liberal Arts, Childhood Education
Phylis Knott Phylis Knott's Sykes Enterprises, Inc. Experience March 2015 - Present
Job Toll Collector at Faneuil, INC
Industry Government Administration
Experience
Sykes Enterprises, Inc. March 2015 - Present
Faneuil Inc March 2013 - March 2015
St. Mary's County Government December 1988 - January 2011
McKay's Foodland 1973 - 1974
Skills
Customer Service, Medical Coding, Cash Handling Experience, Cash Receipts, Government Filings, Data Management, Medical Records, Medical Education, Customer Oriented, Long-term Customer..., Outlook, Telephone Skills, Data Entry, Filing, Spreadsheets, Multi-line Phone, 10 Key, Invoicing, Computer Proficiency, Computer Maintenance, Front Office, Medical Terminology, Medical Billing, Public Relations, Typing, Office Equipment, Medical Transcription, Copying, Appointment Scheduling, Cashiering, Ten Key, Administrative..., Receptionist Duties, File Management, answering phones, Clerical Work, Hazardous Materials, Hazardous Waste..., Bloodborne Pathogens, Crisis Management, Crisis Intervention, Scanners, Laser Printers, Computers, ICD-9, Clerical Skills, Fax, Administrative..., Public Speaking, Team Building
Education
Rasmussen College-Florida 2013 — 2015
RHIT, Healthcare Informations Technician
Florida Career College-Riverview 2012 — 2012
Certification, Medical Insurance Coding Specialist/Coder
Great Mills HS 1969 — 1973
Diploma, Business/Commerce, General
Sykes Enterprises, Inc. March 2015 - Present
Faneuil Inc March 2013 - March 2015
St. Mary's County Government December 1988 - January 2011
McKay's Foodland 1973 - 1974
Skills
Customer Service, Medical Coding, Cash Handling Experience, Cash Receipts, Government Filings, Data Management, Medical Records, Medical Education, Customer Oriented, Long-term Customer..., Outlook, Telephone Skills, Data Entry, Filing, Spreadsheets, Multi-line Phone, 10 Key, Invoicing, Computer Proficiency, Computer Maintenance, Front Office, Medical Terminology, Medical Billing, Public Relations, Typing, Office Equipment, Medical Transcription, Copying, Appointment Scheduling, Cashiering, Ten Key, Administrative..., Receptionist Duties, File Management, answering phones, Clerical Work, Hazardous Materials, Hazardous Waste..., Bloodborne Pathogens, Crisis Management, Crisis Intervention, Scanners, Laser Printers, Computers, ICD-9, Clerical Skills, Fax, Administrative..., Public Speaking, Team Building
Education
Rasmussen College-Florida 2013 — 2015
RHIT, Healthcare Informations Technician
Florida Career College-Riverview 2012 — 2012
Certification, Medical Insurance Coding Specialist/Coder
Great Mills HS 1969 — 1973
Diploma, Business/Commerce, General
Emily Burroughs Emily Burroughs's Sykes Enterprises, Inc. Experience August 2015 - Present
Job
Industry Retail
Experience
Sykes Enterprises, Inc. August 2015 - Present
World Duty Free Group March 2011 - August 2015
Sunglass Hut November 2009 - April 2011
Transworld Entertainment April 2002 - November 2009
Skills
Merchandising, Retail, Visual Merchandising, Store Management, Customer Service, Inventory Management, Loss Prevention, Microsoft Office, Time Management, Fashion, Microsoft Excel, Retail Sales, Sales, Microsoft Word, Teamwork, Google Apps
Education
University of South Florida 2014 — 2017
Master of Business Administration (MBA), Accounting and Finance
University of South Florida 2009 — 2011
Bachelor of Arts (BA), Anthropology
St. Petersburg College
Associate of Arts (AA), General Studies
Sykes Enterprises, Inc. August 2015 - Present
World Duty Free Group March 2011 - August 2015
Sunglass Hut November 2009 - April 2011
Transworld Entertainment April 2002 - November 2009
Skills
Merchandising, Retail, Visual Merchandising, Store Management, Customer Service, Inventory Management, Loss Prevention, Microsoft Office, Time Management, Fashion, Microsoft Excel, Retail Sales, Sales, Microsoft Word, Teamwork, Google Apps
Education
University of South Florida 2014 — 2017
Master of Business Administration (MBA), Accounting and Finance
University of South Florida 2009 — 2011
Bachelor of Arts (BA), Anthropology
St. Petersburg College
Associate of Arts (AA), General Studies
Ryan Elmore Ryan Elmore's Sykes Enterprises, Inc. Experience August 2015 - Present
Job Customer Care Provider at Sykes Enterprises, Inc.
Industry Graphic Design
Experience
Sykes Enterprises, Inc. August 2015 - Present
Self-employed 2013 - Present
Damsel in Defense Corporate September 2014 - June 2015
Nampa First Church of the Nazarene May 2013 - August 2013
Skills
Typography, Branding & Identity, Advertising, Packaging, Layout, Photography, Letterpress, Bookmaking, Alternative..., Social Media
Education
Northwest Nazarene University 2010 — 2014
Bachelor of Arts (BA), Graphic Design
Sykes Enterprises, Inc. August 2015 - Present
Self-employed 2013 - Present
Damsel in Defense Corporate September 2014 - June 2015
Nampa First Church of the Nazarene May 2013 - August 2013
Skills
Typography, Branding & Identity, Advertising, Packaging, Layout, Photography, Letterpress, Bookmaking, Alternative..., Social Media
Education
Northwest Nazarene University 2010 — 2014
Bachelor of Arts (BA), Graphic Design
Brenda Bland Brenda Bland's Sykes Enterprises, Inc. Experience August 2015 - Present
Job Sykes Enterprises
Industry Computer Games
Experience
Sykes Enterprises, Inc. August 2015 - Present
home January 2014 - Present
Professional Transportation Inc January 2012 - January 2013
Sylvan Learning Center January 2010 - February 2012
Self Employed January 2000 - February 2010
DJs Drive ThruBackporch Enterprises January 2009 - January 2010
DJs OutBackBackporch Enterprises January 2007 - January 2009
Rovanco Custom Pipe January 2001 - November 2001
Dewberry June 1988 - October 1990
RC Harrover & Associates January 1987 - June 1988
Skills
AutoCAD, Microsoft Office, Highly detail oriented, Organizational..., Work Independently with..., Leadership, Team Leadership, Learning Quickly, Outstanding..., Self-starter, Outstanding verbal, Hand Drafting
Education
University of Phoenix 2009 — 2011
Elementary Education and Teaching
Allegany Community College 1983 — 1985
Computer Science
Bruce High School 1977 — 1983
Maryland HS Diploma, Computer Technology
Sykes Enterprises, Inc. August 2015 - Present
home January 2014 - Present
Professional Transportation Inc January 2012 - January 2013
Sylvan Learning Center January 2010 - February 2012
Self Employed January 2000 - February 2010
DJs Drive ThruBackporch Enterprises January 2009 - January 2010
DJs OutBackBackporch Enterprises January 2007 - January 2009
Rovanco Custom Pipe January 2001 - November 2001
Dewberry June 1988 - October 1990
RC Harrover & Associates January 1987 - June 1988
Skills
AutoCAD, Microsoft Office, Highly detail oriented, Organizational..., Work Independently with..., Leadership, Team Leadership, Learning Quickly, Outstanding..., Self-starter, Outstanding verbal, Hand Drafting
Education
University of Phoenix 2009 — 2011
Elementary Education and Teaching
Allegany Community College 1983 — 1985
Computer Science
Bruce High School 1977 — 1983
Maryland HS Diploma, Computer Technology
Shannon DeHaven's Sykes Enterprises, Inc. Experience July 2015 - Present
Job Account Manager at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. February 2015 - August 2015
Sykes Enterprises, Inc. October 2013 - February 2015
Sykes Enterprises, Inc. November 2006 - October 2013
Skills
Team Leadership, Training, Account Management, Call Centers, Process Improvement, Operations Management, Analysis, Customer Service, Outsourcing, Performance Management, Workforce Management
Education
Northern Oklahoma College 2003 — 2005
Blackwell High School 1999 — 2003
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. February 2015 - August 2015
Sykes Enterprises, Inc. October 2013 - February 2015
Sykes Enterprises, Inc. November 2006 - October 2013
Skills
Team Leadership, Training, Account Management, Call Centers, Process Improvement, Operations Management, Analysis, Customer Service, Outsourcing, Performance Management, Workforce Management
Education
Northern Oklahoma College 2003 — 2005
Blackwell High School 1999 — 2003
Denise Echeverria's Sykes Enterprises, Inc. Experience May 2009 - March 2012
Job at
Industry Transportation/Trucking/Railroad
Experience
Maricopa Integrated Health System August 2015 - Present
Secure Transportation Company, Inc. March 2015 - Present
Chicanos Por La Causa, Inc. (CPLC) January 2015 - March 2015
Mariposa Community Health Ctr March 2014 - May 2014
Sykes Enterprises, Inc. May 2009 - March 2012
Skills
Typing, Phone Etiquette, Microsoft Office, Injections, Back Office, Front Office, Phlebotomy, Medical Billing, Medical Terminology, Vital Signs, Pharmacology, EKG
Education
Pima Medical Institute-Tucson 2013 — 2014
Certificate, Medical Assistant
Rio Rico high school 2005 — 2009
Diploma
Maricopa Integrated Health System August 2015 - Present
Secure Transportation Company, Inc. March 2015 - Present
Chicanos Por La Causa, Inc. (CPLC) January 2015 - March 2015
Mariposa Community Health Ctr March 2014 - May 2014
Sykes Enterprises, Inc. May 2009 - March 2012
Skills
Typing, Phone Etiquette, Microsoft Office, Injections, Back Office, Front Office, Phlebotomy, Medical Billing, Medical Terminology, Vital Signs, Pharmacology, EKG
Education
Pima Medical Institute-Tucson 2013 — 2014
Certificate, Medical Assistant
Rio Rico high school 2005 — 2009
Diploma
Danielle Suffredini's Sykes Enterprises, Inc. Experience October 2010 - May 2013
Job Payroll & Human Resources Administrator
Industry Human Resources
Experience
CONNECTWISE, INC. May 2013 - February 2014
SYKES ENTERPRISES, INC. October 2010 - May 2013
MILLENNIUM PARTNERS, LP January 2007 - April 2010
WHITE & CASE, LLP August 2003 - December 2006
OXFORD UNIVERSITY PRESS May 2000 - July 2003
Education
Rutgers University-New Brunswick 1999 — 2003
Bachelor of Arts (B.A.)
Vernon Township High School 1996 — 1999
High School Diploma
CONNECTWISE, INC. May 2013 - February 2014
SYKES ENTERPRISES, INC. October 2010 - May 2013
MILLENNIUM PARTNERS, LP January 2007 - April 2010
WHITE & CASE, LLP August 2003 - December 2006
OXFORD UNIVERSITY PRESS May 2000 - July 2003
Education
Rutgers University-New Brunswick 1999 — 2003
Bachelor of Arts (B.A.)
Vernon Township High School 1996 — 1999
High School Diploma
Vickie Lim, PMP® Vickie Lim, PMP®'s Sykes Enterprises, Inc. Experience November 1997 - April 2004
Job Director, Implementation at Green Dot Corporation
Industry Financial Services
Experience
Green Dot Corporation January 2015 - Present
AccountNow, Inc. 2007 - January 2015
Adobe (formerly Macromedia) May 2004 - February 2006
Sykes Enterprises, Inc November 1997 - April 2004
Skills
CRM, Project Planning, Strategic Thinking, Succession Planning, Service Level Agreements, Vendor Management, Call Center, Outsourcing, Relationship Management, Strategic Partnerships, Product Management, Strategic Planning, Auditing, Professional Services, Call Centers, Forecasting, Strategy, Management, Leadership, Project Management, Financial Services, Program Management, Process Improvement
Education
De La Salle University 1997 — 1999
MBA, 19.5 units completed
University of Santo Tomas 1984 — 1988
BSC, Accounting
Green Dot Corporation January 2015 - Present
AccountNow, Inc. 2007 - January 2015
Adobe (formerly Macromedia) May 2004 - February 2006
Sykes Enterprises, Inc November 1997 - April 2004
Skills
CRM, Project Planning, Strategic Thinking, Succession Planning, Service Level Agreements, Vendor Management, Call Center, Outsourcing, Relationship Management, Strategic Partnerships, Product Management, Strategic Planning, Auditing, Professional Services, Call Centers, Forecasting, Strategy, Management, Leadership, Project Management, Financial Services, Program Management, Process Improvement
Education
De La Salle University 1997 — 1999
MBA, 19.5 units completed
University of Santo Tomas 1984 — 1988
BSC, Accounting
Paula Hamilton Paula Hamilton's Sykes Enterprises, Inc. Experience June 2015 - Present
Job Compliance Analyst at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. June 2015 - Present
CenturyLink August 2013 - Present
CenturyLink February 2008 - August 2013
QWEST COMMUNICATIONS CORP August 1997 - February 2008
U S WEST July 1991 - August 1997
Skills
Human Resources, Recruiting, Interviews, Onboarding, HRIS, PeopleSoft, Talent Acquisition, Applicant Tracking..., Training, Payroll, Vendor Management, Employment Law, Temporary Placement, Management, Hiring, Program Management, Analysis, Data Entry, SAP, Invoicing
Education
University of Colorado at Denver 1989 — 2003
Bachelor's degree, Communication, General
Sykes Enterprises, Inc. June 2015 - Present
CenturyLink August 2013 - Present
CenturyLink February 2008 - August 2013
QWEST COMMUNICATIONS CORP August 1997 - February 2008
U S WEST July 1991 - August 1997
Skills
Human Resources, Recruiting, Interviews, Onboarding, HRIS, PeopleSoft, Talent Acquisition, Applicant Tracking..., Training, Payroll, Vendor Management, Employment Law, Temporary Placement, Management, Hiring, Program Management, Analysis, Data Entry, SAP, Invoicing
Education
University of Colorado at Denver 1989 — 2003
Bachelor's degree, Communication, General
Mandy Frohlich Mandy Frohlich's Sykes Enterprises, Inc. Experience May 2013 - 2014
Job Recruiter at Fleet Pride
Industry Staffing and Recruiting
Experience
Bridgestone February 2015 - June 2015
Skills for Chicagoland's Future May 2014 - August 2014
Sykes Enterprises, Inc. May 2013 - 2014
Skills
Hiring, Job Analysis, Recruiting, Personnel Selection, Taleo, PowerPoint, SPSS, Conflict Management, Human Capital, Microsoft Excel, Conflict Resolution, Systems Analysis, Organization Growth, Development Coordination, Analytic Problem Solving, Workforce Development, Strategic Sourcing, Global Sourcing, Call Centers, SurveyMonkey, Survey Design, MS Excel Pivot Tables, Internet Recruiting, Salesforce Administrator, iCIMS, Ultipro, Screening Resumes, Logistics, Interviews
Education
Roosevelt University 2012 — 2013
Master's Degree, Industrial and Organizational Psychology, GPA 3.45
Northern Illinois University 1995 — 1998
Bachelor of Arts (B.A.), History
Bridgestone February 2015 - June 2015
Skills for Chicagoland's Future May 2014 - August 2014
Sykes Enterprises, Inc. May 2013 - 2014
Skills
Hiring, Job Analysis, Recruiting, Personnel Selection, Taleo, PowerPoint, SPSS, Conflict Management, Human Capital, Microsoft Excel, Conflict Resolution, Systems Analysis, Organization Growth, Development Coordination, Analytic Problem Solving, Workforce Development, Strategic Sourcing, Global Sourcing, Call Centers, SurveyMonkey, Survey Design, MS Excel Pivot Tables, Internet Recruiting, Salesforce Administrator, iCIMS, Ultipro, Screening Resumes, Logistics, Interviews
Education
Roosevelt University 2012 — 2013
Master's Degree, Industrial and Organizational Psychology, GPA 3.45
Northern Illinois University 1995 — 1998
Bachelor of Arts (B.A.), History
Paul Peterson, CPA, CGMA Paul Peterson, CPA, CGMA's Sykes Enterprises, Inc. Experience October 2015 - Present
Job Manager Global Finance Financial Analysis at Sykes
Industry Accounting
Experience
Sykes Enterprises, Inc. October 2015 - Present
Sykes June 2013 - October 2015
Sykes May 2009 - May 2013
Entegra Power Group May 2008 - September 2008
Franklin Templeton Investments May 2007 - August 2007
Space Coast Credit Union May 2006 - August 2006
Skills
Accounting, Financial Analysis, Management, Microsoft Excel, Financial Reporting, Financial Planning, CPA, Customer Service, Financial Accounting, Leadership
Education
University of South Florida - College of Business Administration 2005 — 2009
B.A., Accounting
University of South Florida - College of Business Administration 2005 — 2009
B.S., Finance
Sykes Enterprises, Inc. October 2015 - Present
Sykes June 2013 - October 2015
Sykes May 2009 - May 2013
Entegra Power Group May 2008 - September 2008
Franklin Templeton Investments May 2007 - August 2007
Space Coast Credit Union May 2006 - August 2006
Skills
Accounting, Financial Analysis, Management, Microsoft Excel, Financial Reporting, Financial Planning, CPA, Customer Service, Financial Accounting, Leadership
Education
University of South Florida - College of Business Administration 2005 — 2009
B.A., Accounting
University of South Florida - College of Business Administration 2005 — 2009
B.S., Finance
Timothy Couch's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Sr. Director II Major Markets Account Management at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2015 - Present
Sykes October 2013 - Present
Sykes January 2013 - October 2013
Sykes October 2009 - January 2013
Sykes July 2007 - October 2009
KCTCS 2000 - 2007
KCTCS 1997 - 2002
Skills
Training, Call Centers, Workforce Management, Team Leadership, Management, Customer Satisfaction, Leadership
Education
University of Kentucky
BA, Psychology/Philosophy
Sykes Enterprises, Inc. September 2015 - Present
Sykes October 2013 - Present
Sykes January 2013 - October 2013
Sykes October 2009 - January 2013
Sykes July 2007 - October 2009
KCTCS 2000 - 2007
KCTCS 1997 - 2002
Skills
Training, Call Centers, Workforce Management, Team Leadership, Management, Customer Satisfaction, Leadership
Education
University of Kentucky
BA, Psychology/Philosophy
David Baker,CPA,CTP David Baker,CPA,CTP's Sykes Enterprises, Inc. Experience August 2012 - Present
Job Senior Manager, Treasury at Sykes Enterprises Inc.
Industry Consumer Services
Experience
Sykes Enterprises Inc. August 2012 - Present
Masonite International April 2010 - August 2012
Accentia Biopharmaceuticals/Biovest International 2007 - 2009
Gevity 2006 - 2007
Tech Data 2004 - 2007
Skills
Cash Management, Cash Flow, Forecasting, Hyperion, GAAP, Financial Analysis, General Ledger, Risk Management, Credit, Financial Reporting, SOX, Accounts Receivable, Internal Controls, Variance Analysis, Accounting, Financial Planning, Financial Modeling, Compliance, Corporate Finance, Budgeting, Due Diligence, Accounts Payable, Banking, Process Improvement, Excel, Business Planning, PowerPoint, Auditing, Negotiation, Word, Analysis, Microsoft Office, Treasury Management, Business Analysis, Outlook, Essbase, Microsoft Excel, Hyperion Enterprise, Budgets, Finance, IFRS, Financial Accounting, Mergers & Acquisitions, Managerial Finance, Derivatives, Working Capital..., CPA, US GAAP, Internal Audit, SEC filings
Education
University of South Florida 2006 — 2008
5th year
Kennesaw State University 1996 — 2002
BBA
North Cobb
High School Diploma
Sykes Enterprises Inc. August 2012 - Present
Masonite International April 2010 - August 2012
Accentia Biopharmaceuticals/Biovest International 2007 - 2009
Gevity 2006 - 2007
Tech Data 2004 - 2007
Skills
Cash Management, Cash Flow, Forecasting, Hyperion, GAAP, Financial Analysis, General Ledger, Risk Management, Credit, Financial Reporting, SOX, Accounts Receivable, Internal Controls, Variance Analysis, Accounting, Financial Planning, Financial Modeling, Compliance, Corporate Finance, Budgeting, Due Diligence, Accounts Payable, Banking, Process Improvement, Excel, Business Planning, PowerPoint, Auditing, Negotiation, Word, Analysis, Microsoft Office, Treasury Management, Business Analysis, Outlook, Essbase, Microsoft Excel, Hyperion Enterprise, Budgets, Finance, IFRS, Financial Accounting, Mergers & Acquisitions, Managerial Finance, Derivatives, Working Capital..., CPA, US GAAP, Internal Audit, SEC filings
Education
University of South Florida 2006 — 2008
5th year
Kennesaw State University 1996 — 2002
BBA
North Cobb
High School Diploma
Lisa Kuloszewski Lisa Kuloszewski's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Director Account Management at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2015 - Present
Sykes December 2010 - September 2015
Bryant & Stratton College Online July 2010 - December 2010
Sykes Enterprises, Inc February 2010 - May 2010
ICT Group March 1999 - February 2010
Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya
Education
Penn State University 1982 — 1986
BS, Marketing
Sykes Enterprises, Inc. September 2015 - Present
Sykes December 2010 - September 2015
Bryant & Stratton College Online July 2010 - December 2010
Sykes Enterprises, Inc February 2010 - May 2010
ICT Group March 1999 - February 2010
Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya
Education
Penn State University 1982 — 1986
BS, Marketing
Brandon Sauer's Sykes Enterprises, Inc. Experience April 2007 - June 2010
Job Hardware Deployment & Support at Creative Strategies US
Industry Information Technology and Services
Experience
Creative Strategies January 2015 - Present
Creative Strategies US March 2012 - January 2015
Creative Strategies November 2011 - March 2012
Sykes April 2007 - June 2010
Sykes Enterprises, Inc. April 2007 - June 2010
ITC Group April 2007 - February 2009
Skills
Leadership, Customer Service, Troubleshooting, Technical Support, ITIL, Management, Team Leadership, Process Improvement, Project Management, Windows Server, IT Operations, Training, Servers, Team Building, Software Documentation, IT Management, Windows 7, Networking, Microsoft Office, Computer Hardware, Active Directory, Microsoft SQL Server
Education
Sullivan College of Technology and Design 2007 — 2009
Computer Systems Networking and Telecommunications
Nelson Country High School 2005 — 2006
Creative Strategies January 2015 - Present
Creative Strategies US March 2012 - January 2015
Creative Strategies November 2011 - March 2012
Sykes April 2007 - June 2010
Sykes Enterprises, Inc. April 2007 - June 2010
ITC Group April 2007 - February 2009
Skills
Leadership, Customer Service, Troubleshooting, Technical Support, ITIL, Management, Team Leadership, Process Improvement, Project Management, Windows Server, IT Operations, Training, Servers, Team Building, Software Documentation, IT Management, Windows 7, Networking, Microsoft Office, Computer Hardware, Active Directory, Microsoft SQL Server
Education
Sullivan College of Technology and Design 2007 — 2009
Computer Systems Networking and Telecommunications
Nelson Country High School 2005 — 2006
Joseph Nowakowski's Sykes Enterprises, Inc. Experience September 2013 - Present
Job
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2013 - Present
Skills
Management, Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Leadership, Sales, Training, Strategic Planning, Project Management, Numbers, Keynote, Pages
Education
University of Louisiana at Lafayette 2005 — 2010
Bachelor of Science (BS), Elementary Education and Teaching, 3.591
Sykes Enterprises, Inc. September 2013 - Present
Skills
Management, Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Leadership, Sales, Training, Strategic Planning, Project Management, Numbers, Keynote, Pages
Education
University of Louisiana at Lafayette 2005 — 2010
Bachelor of Science (BS), Elementary Education and Teaching, 3.591
Mary Diosan Gabrielle Durano Mary Diosan Gabrielle Durano's Sykes Enterprises, Inc. Experience February 2014 - April 2014
Job Social Virtual Recruiter at Cebu Recruitment Agency
Industry Staffing and Recruiting
Experience
Bigfoot Studios Cebu July 2015 - Present
Cebu Recruitment Agency April 2015 - August 2015
Raso Solutions, LLC May 2015 - June 2015
ePerformax March 2015 - May 2015
Sykes Enterprises, Inc. February 2014 - April 2014
Skills
Recruiting, Human Resources, Talent Acquisition, Technical Recruiting, Interviews, Employee Relations, Talent Management, Management, Outsourcing, Advertising, Recruitment Advertising, Online Advertising, Marketing, Problem Solving, Networking, Gaming, Online Gaming, Gaming Industry, Computer Gaming, Game Development, Web Development, Software Development, Software Engineering, Java, JavaScript, C++, C, C#, Engineering, Virtual Assistance, ASP.NET, Project Management, Board of Directors, CEOs
Education
Philippine International Private School, Abu Dhabi, United Arab Emirates 2006 — 2010
High School
University of San Carlos
Bachelor of Fine Arts (B.F.A.), Public Relations, Advertising, and Applied Communication
Bigfoot Studios Cebu July 2015 - Present
Cebu Recruitment Agency April 2015 - August 2015
Raso Solutions, LLC May 2015 - June 2015
ePerformax March 2015 - May 2015
Sykes Enterprises, Inc. February 2014 - April 2014
Skills
Recruiting, Human Resources, Talent Acquisition, Technical Recruiting, Interviews, Employee Relations, Talent Management, Management, Outsourcing, Advertising, Recruitment Advertising, Online Advertising, Marketing, Problem Solving, Networking, Gaming, Online Gaming, Gaming Industry, Computer Gaming, Game Development, Web Development, Software Development, Software Engineering, Java, JavaScript, C++, C, C#, Engineering, Virtual Assistance, ASP.NET, Project Management, Board of Directors, CEOs
Education
Philippine International Private School, Abu Dhabi, United Arab Emirates 2006 — 2010
High School
University of San Carlos
Bachelor of Fine Arts (B.F.A.), Public Relations, Advertising, and Applied Communication
Jonathan Reinhardt Jonathan Reinhardt's Sykes Enterprises, Inc. Experience March 2003 - August 2005
Job Project Manager at Possible Costa Rica
Industry Marketing and Advertising
Experience
Possible Costa Rica January 2015 - Present
POSSIBLE August 2013 - Present
LATAM Center August 2011 - July 2012
Oracle August 2008 - November 2011
Orbis Global Solutions, LLC 2007 - 2008
Alienware June 2006 - May 2007
Sykes Enterprises, Inc. March 2003 - August 2005
Skills
Microsoft Excel, Microsoft Word, Project Management, Microsoft Project, eWFM, Coaching, Omniture, Site Catalyst, Motivational Speaking, Interviews, Analytics, Strategy, Management, Analysis, Online Marketing, Business Development, Data Analysis, Marketing, Social Media, Social Media Marketing, Marketing Strategy, CRM, Sales, Call Centers, Change Management, Process Improvement, Training, Business Analysis, Program Management, Business Process..., Team Management
Education
Tecnológico de Costa Rica 2014 — 2015
Project Administrator, Project Management
Tecnológico de Costa Rica 2013 — 2015
Project Administration, Project Management
Possible Costa Rica January 2015 - Present
POSSIBLE August 2013 - Present
LATAM Center August 2011 - July 2012
Oracle August 2008 - November 2011
Orbis Global Solutions, LLC 2007 - 2008
Alienware June 2006 - May 2007
Sykes Enterprises, Inc. March 2003 - August 2005
Skills
Microsoft Excel, Microsoft Word, Project Management, Microsoft Project, eWFM, Coaching, Omniture, Site Catalyst, Motivational Speaking, Interviews, Analytics, Strategy, Management, Analysis, Online Marketing, Business Development, Data Analysis, Marketing, Social Media, Social Media Marketing, Marketing Strategy, CRM, Sales, Call Centers, Change Management, Process Improvement, Training, Business Analysis, Program Management, Business Process..., Team Management
Education
Tecnológico de Costa Rica 2014 — 2015
Project Administrator, Project Management
Tecnológico de Costa Rica 2013 — 2015
Project Administration, Project Management
Eric Harris's Sykes Enterprises, Inc. Experience December 1996 - May 1997
Job Network & Web Services Manager at Forum Communications Company
Industry Information Technology and Services
Experience
Forum Communications Company July 2000 - Present
MeritCare Health System January 1998 - July 2000
Sykes Enterprises, Inc. December 1996 - May 1997
Skills
Networking, Servers, Troubleshooting, Linux, Project Management, Apache, Amazon Web Services..., Google Apps, Zabbix, Nagios, Technical Support, WiMAX, Business Development, Budgets, Security, PCI Standards, Nessus, Web Caching, Operating Systems, Windows, Hardware, Contract Negotiation, Active Directory, Wireless Networking, Domain Names, DNS management, SSL Certificates, PHP, MySQL, Vendor Management, WordPress, Web Design, Web Development, Social Media
Education
Minot State University 1994 — 2008
Bachelor of Science, Management Information Systems
Forum Communications Company July 2000 - Present
MeritCare Health System January 1998 - July 2000
Sykes Enterprises, Inc. December 1996 - May 1997
Skills
Networking, Servers, Troubleshooting, Linux, Project Management, Apache, Amazon Web Services..., Google Apps, Zabbix, Nagios, Technical Support, WiMAX, Business Development, Budgets, Security, PCI Standards, Nessus, Web Caching, Operating Systems, Windows, Hardware, Contract Negotiation, Active Directory, Wireless Networking, Domain Names, DNS management, SSL Certificates, PHP, MySQL, Vendor Management, WordPress, Web Design, Web Development, Social Media
Education
Minot State University 1994 — 2008
Bachelor of Science, Management Information Systems
Rob Schreiber's Sykes Enterprises, Inc. Experience Manager, CRM ConsultingSykes Enterprises Inc.November 2001 - June 2002
Job Global Director, Financial Analysis & Pricing at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
Sykes 2006 - Present
Sykes Enterprises Inc. Manager, CRM ConsultingSykes Enterprises Inc.November 2001 - June 2002
Accenture May 1997 - June 2001
Skills
Data Analysis, Business Process..., Financial Analysis
Education
The University of Alabama 1995 — 1997
Master of Business Administration (MBA), Business Strategy
Auburn University 1989 — 1993
BS, Chemical Engineering
Sykes 2006 - Present
Sykes Enterprises Inc. Manager, CRM ConsultingSykes Enterprises Inc.November 2001 - June 2002
Accenture May 1997 - June 2001
Skills
Data Analysis, Business Process..., Financial Analysis
Education
The University of Alabama 1995 — 1997
Master of Business Administration (MBA), Business Strategy
Auburn University 1989 — 1993
BS, Chemical Engineering
Eric Guerra's Sykes Enterprises, Inc. Experience December 2005 - Present
Job Sr. Director, Major Markets Account Management at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. December 2005 - Present
Cardinal Health June 2004 - August 2005
Chubb Group of Insurance Companies September 2001 - July 2003
Gateway May 1997 - August 2001
Skills
Contact Centers, Outsourcing, Offshoring, Business Process..., Call Centers, Process Improvement, Service Delivery, Management, Leadership
Education
Old Dominion University
Sykes Enterprises, Inc. December 2005 - Present
Cardinal Health June 2004 - August 2005
Chubb Group of Insurance Companies September 2001 - July 2003
Gateway May 1997 - August 2001
Skills
Contact Centers, Outsourcing, Offshoring, Business Process..., Call Centers, Process Improvement, Service Delivery, Management, Leadership
Education
Old Dominion University
Roelant van der Heijde's Sykes Enterprises, Inc. Experience 1998 - 2000
Job Global Consumer Technology Lead at Lionbridge
Industry Translation and Localization
Experience
Lionbridge January 2013 - December 2013
Lionbridge April 2012 - December 2013
Lionbridge July 2010 - March 2012
Lionbridge January 2007 - August 2010
Lionbridge February 2005 - January 2007
Keller Williams 2003 - 2005
Intuit Eclipse September 2001 - January 2004
Sykes Enterprises, Inc. 1998 - 2000
Skills
Localization, Internationalization, Globalization, Translation, Quality Assurance, Management, Testing, Website Localization, Multilingual, Trados, Language Services, Project Management, Subtitling, Software, Outsourcing, Language Technology, Team Management, SDL Trados, L10n, Technical Translation, Foreign Languages, Manuals, Linguistics, Terminology, Desktop Publishing, Technical Documentation, FrameMaker, Proofreading, Machine Translation, Content Management, International Project..., Intercultural..., Interpreting, Leadership, Cross-functional Team...
Education
University of Colorado Boulder 1997 — 2000
BA, English, History
University of Northern Colorado 1996 — 1997
English, Education
SKIP-Opleidingen 1995 — 1996
Associate's Equivalent, Computer Science
Lionbridge January 2013 - December 2013
Lionbridge April 2012 - December 2013
Lionbridge July 2010 - March 2012
Lionbridge January 2007 - August 2010
Lionbridge February 2005 - January 2007
Keller Williams 2003 - 2005
Intuit Eclipse September 2001 - January 2004
Sykes Enterprises, Inc. 1998 - 2000
Skills
Localization, Internationalization, Globalization, Translation, Quality Assurance, Management, Testing, Website Localization, Multilingual, Trados, Language Services, Project Management, Subtitling, Software, Outsourcing, Language Technology, Team Management, SDL Trados, L10n, Technical Translation, Foreign Languages, Manuals, Linguistics, Terminology, Desktop Publishing, Technical Documentation, FrameMaker, Proofreading, Machine Translation, Content Management, International Project..., Intercultural..., Interpreting, Leadership, Cross-functional Team...
Education
University of Colorado Boulder 1997 — 2000
BA, English, History
University of Northern Colorado 1996 — 1997
English, Education
SKIP-Opleidingen 1995 — 1996
Associate's Equivalent, Computer Science
Kristen Boyle's Sykes Enterprises, Inc. Experience 2000 - 2002
Job Independent Translation and Localization Professional
Industry Translation and Localization
Experience
CorePower Yoga June 2009 - Present
Enlaso 2006 - Present
Self-employed 2004 - Present
Studio Soma yoga 2008 - 2008
hypnobirthing classes 2008 - 2008
Foreign Exchange Translations 2002 - 2006
ForeignExchange Translations 2001 - 2006
Sykes, Enterprises Inc. 2000 - 2002
freelance translation 2000 - 2000
Education
CorePower Yoga 2007 — 2007
200 hour Teacher Certification, Yoga
The University of Kansas 1994 — 1998
B.A., Germanic Languages and Literatures
CorePower Yoga June 2009 - Present
Enlaso 2006 - Present
Self-employed 2004 - Present
Studio Soma yoga 2008 - 2008
hypnobirthing classes 2008 - 2008
Foreign Exchange Translations 2002 - 2006
ForeignExchange Translations 2001 - 2006
Sykes, Enterprises Inc. 2000 - 2002
freelance translation 2000 - 2000
Education
CorePower Yoga 2007 — 2007
200 hour Teacher Certification, Yoga
The University of Kansas 1994 — 1998
B.A., Germanic Languages and Literatures
Jacque Kasselman's Sykes Enterprises, Inc. Experience May 2004 - June 2007
Job Global Project Implementation Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
Jeff Spradling's Sykes Enterprises, Inc. Experience September 1997 - January 2000
Job Network Engineer at boice.net
Industry Information Technology and Services
Experience
boice.net August 2012 - Present
Luxottica Retail November 2009 - July 2012
Cincinnati Bell Technology Services August 2009 - October 2009
boice.net July 2009 - August 2009
Toyota Engineering & Motor Manufacturing, North America January 2000 - June 2009
Sykes Enterprises, Inc September 1997 - January 2000
Commonwealth Credit Union September 1993 - August 1997
United States Air Force November 1985 - August 1993
Skills
VPN, DNS, Cisco, Network Architecture, Network Security, Switches, Checkpoint, Routing, Firewalls, Routers, DHCP, CCNA, Security, TCP/IP, Network Administration, Network Design, Proxy, Cisco IOS, LAN/WAN, Troubleshooting, OSPF, BGP, IP Networking, Cisco Technologies
Education
American River College 1992 — 1993
Computer Science
University of Maryland University College 1989 — 1992
Computer Science
Hawaii Pacific University 1986 — 1988
Computer Science
boice.net August 2012 - Present
Luxottica Retail November 2009 - July 2012
Cincinnati Bell Technology Services August 2009 - October 2009
boice.net July 2009 - August 2009
Toyota Engineering & Motor Manufacturing, North America January 2000 - June 2009
Sykes Enterprises, Inc September 1997 - January 2000
Commonwealth Credit Union September 1993 - August 1997
United States Air Force November 1985 - August 1993
Skills
VPN, DNS, Cisco, Network Architecture, Network Security, Switches, Checkpoint, Routing, Firewalls, Routers, DHCP, CCNA, Security, TCP/IP, Network Administration, Network Design, Proxy, Cisco IOS, LAN/WAN, Troubleshooting, OSPF, BGP, IP Networking, Cisco Technologies
Education
American River College 1992 — 1993
Computer Science
University of Maryland University College 1989 — 1992
Computer Science
Hawaii Pacific University 1986 — 1988
Computer Science
Stefan K. Smith's Sykes Enterprises, Inc. Experience August 1998 - November 2004
Job Senior Manager, Resource Management (WFM)
Industry Consumer Services
Experience
Express Scripts April 2012 - Present
Medco March 2008 - April 2012
The Home Depot November 2004 - February 2008
Sykes Enterprises Inc August 1998 - November 2004
Skills
Workforce Management, Process Improvement, Operations Management, Performance Management, Customer Experience, Vendor Management, Customer Satisfaction, Forecasting, Six Sigma, Change Management, Outsourcing, Customer Service, Team Leadership, Coaching, Team Building, Cross-functional Team..., Avaya, Business Process..., Metrics, Business Analysis, Call Center Development, Workforce Planning, Business Planning, Strategic Planning, Team Management, Contact Centers, Capacity Planning, Human Resources, Management, Hiring, Inbound Marketing, ACD, Leadership
Education
Saint Leo University 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Fort Hays State University 2005 — 2007
Bachelor of General Studies (BGS), General Studies
Kansas State University 1991 — 1994
Economics
Express Scripts April 2012 - Present
Medco March 2008 - April 2012
The Home Depot November 2004 - February 2008
Sykes Enterprises Inc August 1998 - November 2004
Skills
Workforce Management, Process Improvement, Operations Management, Performance Management, Customer Experience, Vendor Management, Customer Satisfaction, Forecasting, Six Sigma, Change Management, Outsourcing, Customer Service, Team Leadership, Coaching, Team Building, Cross-functional Team..., Avaya, Business Process..., Metrics, Business Analysis, Call Center Development, Workforce Planning, Business Planning, Strategic Planning, Team Management, Contact Centers, Capacity Planning, Human Resources, Management, Hiring, Inbound Marketing, ACD, Leadership
Education
Saint Leo University 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Fort Hays State University 2005 — 2007
Bachelor of General Studies (BGS), General Studies
Kansas State University 1991 — 1994
Economics
Jarrod Levulett's Sykes Enterprises, Inc. Experience October 1999 - February 2004
Job System Validation Engineer at Intel Corporation
Industry Semiconductors
Experience
Intel Corporation September 2015 - Present
Marvell Semiconductor April 2010 - August 2015
Marvell Semiconductor April 2008 - April 2010
Marvell Semiconductor November 2006 - April 2008
Intel March 2005 - November 2006
CVC Internet September 2004 - March 2005
Kelly Services February 2004 - September 2004
Sykes Enterprises, Inc. October 1999 - February 2004
Skills
ARM, Processors, Semiconductors, Debugging, Embedded Systems, Wireless, Device Drivers, SoC, Technical Support, Testing, PCB design, C, Linux, ASIC, Electronics, Microcontrollers, Hardware Architecture, Embedded Software, Microprocessors, IC, Firmware, FPGA, Kernel Debugging, Verilog
Education
Oregon Institute of Technology
Bachelor of Science in Computer Engineering Technology
College of the Siskiyou 1987 — 1989
AA, General
Intel Corporation September 2015 - Present
Marvell Semiconductor April 2010 - August 2015
Marvell Semiconductor April 2008 - April 2010
Marvell Semiconductor November 2006 - April 2008
Intel March 2005 - November 2006
CVC Internet September 2004 - March 2005
Kelly Services February 2004 - September 2004
Sykes Enterprises, Inc. October 1999 - February 2004
Skills
ARM, Processors, Semiconductors, Debugging, Embedded Systems, Wireless, Device Drivers, SoC, Technical Support, Testing, PCB design, C, Linux, ASIC, Electronics, Microcontrollers, Hardware Architecture, Embedded Software, Microprocessors, IC, Firmware, FPGA, Kernel Debugging, Verilog
Education
Oregon Institute of Technology
Bachelor of Science in Computer Engineering Technology
College of the Siskiyou 1987 — 1989
AA, General
Ken Frye's Sykes Enterprises, Inc. Experience July 2007 - November 2010
Job Busy launching an entrepreneurial concept currently in stealth mode!
Industry Outsourcing/Offshoring
Experience
Sykes November 2010 - June 2015
Sykes Enterprises, Inc. July 2007 - November 2010
Ferguson Enterprises, Inc. July 2004 - July 2007
Gateway, Inc. September 2001 - July 2004
Gateway, Inc. 1999 - 2001
Skills
Call Center, Customer Experience, Customer Satisfaction, BPO, Outsourcing, Workforce Management, Account Management, Contact Centers, Operations Management, Customer Service, Vendor Management, Process Improvement, Call Centers, Team Management, CRM, Sales Operations, Strategic Leadership, Management, Team Building
Education
Tidewater Community College 1991 — 1993
Psychology
Sykes November 2010 - June 2015
Sykes Enterprises, Inc. July 2007 - November 2010
Ferguson Enterprises, Inc. July 2004 - July 2007
Gateway, Inc. September 2001 - July 2004
Gateway, Inc. 1999 - 2001
Skills
Call Center, Customer Experience, Customer Satisfaction, BPO, Outsourcing, Workforce Management, Account Management, Contact Centers, Operations Management, Customer Service, Vendor Management, Process Improvement, Call Centers, Team Management, CRM, Sales Operations, Strategic Leadership, Management, Team Building
Education
Tidewater Community College 1991 — 1993
Psychology
Geraldine Caldwell-Phillips's Sykes Enterprises, Inc. Experience April 1989 - May 1996
Job Program Chair (5/2014Present) at St. Louis Metropolitan Police Citizens Academy Alumni Association
Industry Information Technology and Services
Experience
St. Louis Metropolitan Police Citizens Academy Alumni Association January 2012 - Present
City of St. Louis March 2008 - February 2013
DEPARTMENT OF HOMELAND SECURITY September 2002 - March 2007
CONSULTIS OF DALLAS November 2001 - March 2002
MANPOWER TECHNICAL SERVICES August 1999 - June 2001
GE CAPTIAL, ITS May 1998 - August 1999
STAFFING SOLUTIONS November 1997 - May 1998
MILLENNIUM August 1997 - November 1997
Envision May 1996 - January 1997
SYKES ENTERPRISES, INC. April 1989 - May 1996
Skills
XP, Visio, Troubleshooting, Access, Operating Systems, Outlook, Technical Support, Project Management, Microsoft Exchange, Government, VPN, Security, Windows Vista, Windows 7, APPLE IPAD, Microsoft Excel, Microsoft Word, MICROSOFT POWERPONT, Roxio, Windows XP, Networking, Strategic Planning, Software Installation, Legal Writing, Training, Public Speaking, Spreadsheets
Education
Northeastern University 1986 — 1987
Business Administration, 4.0
St. Louis Community College 1971 — 1984
Business Administration, Computer Science, 3.0
Washington University in St. Louis 1972 — 1973
Sociology and English, 2.5
St. Louis Metropolitan Police Citizens Academy Alumni Association January 2012 - Present
City of St. Louis March 2008 - February 2013
DEPARTMENT OF HOMELAND SECURITY September 2002 - March 2007
CONSULTIS OF DALLAS November 2001 - March 2002
MANPOWER TECHNICAL SERVICES August 1999 - June 2001
GE CAPTIAL, ITS May 1998 - August 1999
STAFFING SOLUTIONS November 1997 - May 1998
MILLENNIUM August 1997 - November 1997
Envision May 1996 - January 1997
SYKES ENTERPRISES, INC. April 1989 - May 1996
Skills
XP, Visio, Troubleshooting, Access, Operating Systems, Outlook, Technical Support, Project Management, Microsoft Exchange, Government, VPN, Security, Windows Vista, Windows 7, APPLE IPAD, Microsoft Excel, Microsoft Word, MICROSOFT POWERPONT, Roxio, Windows XP, Networking, Strategic Planning, Software Installation, Legal Writing, Training, Public Speaking, Spreadsheets
Education
Northeastern University 1986 — 1987
Business Administration, 4.0
St. Louis Community College 1971 — 1984
Business Administration, Computer Science, 3.0
Washington University in St. Louis 1972 — 1973
Sociology and English, 2.5
Eileen Canady's Sykes Enterprises, Inc. Experience September 2015 - Present
Job Global Vice President, Strategic Marketing Communications & Branding at Sykes Enterprises, Inc.
Industry Information Services
Experience
Sykes Enterprises, Inc. September 2015 - Present
JHS Capital Advisors, LLC January 2010 - August 2015
Dingo September 2009 - January 2010
Leica Geosystems October 2004 - December 2008
iFoundry Consulting August 2003 - October 2005
Invensys October 2002 - July 2003
Invensys October 1999 - October 2002
TeCom, Inc June 1997 - October 1999
Utility Partners, Inc. August 1995 - June 1997
Skills
Account Management, Business Development, Business Planning, Business Strategy, Competitive Analysis, Cross-functional Team..., Customer Service, Financial Analysis, Financial Modeling, Forecasting, Management, Market Analysis, Market Research, Marketing, Marketing Communications, Marketing Management, Marketing Strategy, New Business Development, Product Development, Product Management, Sales, Sales Management, Strategic Financial..., Strategic Planning, Strategy, Team Leadership, Analytics, Product Marketing, Project Management, Program Management, Lead Generation, Selling, Financial Planning
Education
University of Tampa - John H. Sykes College of Business 2002 — 2005
MBA, Marketing and Finance
University of Delaware 1991 — 1995
BA, English with Business and Technical Writing
Sykes Enterprises, Inc. September 2015 - Present
JHS Capital Advisors, LLC January 2010 - August 2015
Dingo September 2009 - January 2010
Leica Geosystems October 2004 - December 2008
iFoundry Consulting August 2003 - October 2005
Invensys October 2002 - July 2003
Invensys October 1999 - October 2002
TeCom, Inc June 1997 - October 1999
Utility Partners, Inc. August 1995 - June 1997
Skills
Account Management, Business Development, Business Planning, Business Strategy, Competitive Analysis, Cross-functional Team..., Customer Service, Financial Analysis, Financial Modeling, Forecasting, Management, Market Analysis, Market Research, Marketing, Marketing Communications, Marketing Management, Marketing Strategy, New Business Development, Product Development, Product Management, Sales, Sales Management, Strategic Financial..., Strategic Planning, Strategy, Team Leadership, Analytics, Product Marketing, Project Management, Program Management, Lead Generation, Selling, Financial Planning
Education
University of Tampa - John H. Sykes College of Business 2002 — 2005
MBA, Marketing and Finance
University of Delaware 1991 — 1995
BA, English with Business and Technical Writing
Richard Mardis's Sykes Enterprises, Inc. Experience December 2003 - May 2005
Job Sr. Manager Service Delivery at Bright House Networks
Industry Information Technology and Services
Experience
Bright House Networks May 2009 - Present
Bright House Networks May 2005 - May 2009
SYKES Enterprises, Inc. December 2003 - May 2005
Stroh Group, Inc. January 2003 - December 2003
JABIL CIRCUIT, Inc. June 1996 - November 2002
Skills
Call Center, Telecommunications, Customer Satisfaction, Project Management, Computer Network..., Customer Experience, Vendor Management, Service Delivery, Managed Services, Strategic Planning, Customer Service, PMP, SDLC, ITIL, IT Management, Integration, Call Centers, VoIP, Avaya, Troubleshooting, Process Improvement, Program Management, Management, Team Leadership, Cross-functional Team...
Education
University of Phoenix
Bachelor's Degree, Information Technology
Bright House Networks May 2009 - Present
Bright House Networks May 2005 - May 2009
SYKES Enterprises, Inc. December 2003 - May 2005
Stroh Group, Inc. January 2003 - December 2003
JABIL CIRCUIT, Inc. June 1996 - November 2002
Skills
Call Center, Telecommunications, Customer Satisfaction, Project Management, Computer Network..., Customer Experience, Vendor Management, Service Delivery, Managed Services, Strategic Planning, Customer Service, PMP, SDLC, ITIL, IT Management, Integration, Call Centers, VoIP, Avaya, Troubleshooting, Process Improvement, Program Management, Management, Team Leadership, Cross-functional Team...
Education
University of Phoenix
Bachelor's Degree, Information Technology
Jeanne Heitman's Sykes Enterprises, Inc. Experience 1988 - 1997
Job Technical Writer (via VantageLinks) at Stereotaxis
Industry Writing and Editing
Experience
Stereotaxis November 2011 - Present
Weir Minerals Lewis Pumps August 2010 - September 2011
Aerotek September 2009 - August 2010
Anheuser-Busch InBev September 2008 - December 2008
Anheuser-Busch Companies, Inc. 1998 - 2008
Anheuser-Busch Companies, Inc. 1998 - 2000
Sykes Enterprises, Inc. 1988 - 1997
Citation Computer Systems 1987 - 1988
SSM Health Care 1984 - 1987
The C. V. Mosby Company 1977 - 1984
Skills
Software Documentation, Technical Writing, Leadership, SharePoint, Adobe Acrobat, PowerPoint, Microsoft Excel, Management, Process Improvement, Visio, Outlook, Customer Service, Project Management, Troubleshooting, Quality Assurance, Networking, Dreamweaver, Microsoft Word, Editing, Training, Interviews, System Administration, Analysis, Teamwork, Technical Documentation, Team Leadership, Cross-functional Team..., Microsoft Office, Illustrator, Photoshop, Information Technology, Program Management, Project Planning, Marketing, Human Resources, Access, Data Analysis, MS Project, Formatting Documents
Education
Southern Illinois University, Edwardsville
B.S., Elementary Education, w/concentration in English
Washington University in St. Louis
B.S., Systems & Data Processing
Stereotaxis November 2011 - Present
Weir Minerals Lewis Pumps August 2010 - September 2011
Aerotek September 2009 - August 2010
Anheuser-Busch InBev September 2008 - December 2008
Anheuser-Busch Companies, Inc. 1998 - 2008
Anheuser-Busch Companies, Inc. 1998 - 2000
Sykes Enterprises, Inc. 1988 - 1997
Citation Computer Systems 1987 - 1988
SSM Health Care 1984 - 1987
The C. V. Mosby Company 1977 - 1984
Skills
Software Documentation, Technical Writing, Leadership, SharePoint, Adobe Acrobat, PowerPoint, Microsoft Excel, Management, Process Improvement, Visio, Outlook, Customer Service, Project Management, Troubleshooting, Quality Assurance, Networking, Dreamweaver, Microsoft Word, Editing, Training, Interviews, System Administration, Analysis, Teamwork, Technical Documentation, Team Leadership, Cross-functional Team..., Microsoft Office, Illustrator, Photoshop, Information Technology, Program Management, Project Planning, Marketing, Human Resources, Access, Data Analysis, MS Project, Formatting Documents
Education
Southern Illinois University, Edwardsville
B.S., Elementary Education, w/concentration in English
Washington University in St. Louis
B.S., Systems & Data Processing
Clarisse Lafosse-Marin's Sykes Enterprises, Inc. Experience April 2014 - May 2015
Job Tax Accountant at Cott Beverages
Industry Accounting
Experience
Cott Beverages May 2015 - Present
Sykes Enterprises, Inc. April 2014 - May 2015
PwC January 2012 - March 2014
Gifford and Woss Accounting Services May 2009 - December 2011
University of South Florida Campus Recreation January 2008 - May 2010
Skills
Bilingual - French, Microsoft Office, Intuit Easy Acct..., ProSeries, Accounting, Auditing, Payroll, Tax, Income Tax, Cost Accounting, Journal Entries, Leadership, QuickBooks, Bookkeeping, Financial Accounting, Financial Reporting
Education
University of South Florida 2003 — 2010
Bachelor of Science, Accounting
Cott Beverages May 2015 - Present
Sykes Enterprises, Inc. April 2014 - May 2015
PwC January 2012 - March 2014
Gifford and Woss Accounting Services May 2009 - December 2011
University of South Florida Campus Recreation January 2008 - May 2010
Skills
Bilingual - French, Microsoft Office, Intuit Easy Acct..., ProSeries, Accounting, Auditing, Payroll, Tax, Income Tax, Cost Accounting, Journal Entries, Leadership, QuickBooks, Bookkeeping, Financial Accounting, Financial Reporting
Education
University of South Florida 2003 — 2010
Bachelor of Science, Accounting
Doug Quinn's Sykes Enterprises, Inc. Experience April 1997 - August 2000
Job Database Administrator at United Tribes Technical College
Industry Information Technology and Services
Experience
United Tribes Technical College May 2008 - Present
United Tribes Technical College December 2001 - May 2008
Northern Innovative Technologies August 2000 - September 2001
Sykes Enterprises, Inc. April 1997 - August 2000
Skills
Photoshop, Microsoft SQL Server, Programming, Dreamweaver, Networking, Windows Server 2008, Microsoft Active..., Microsoft Exchange..., Altiris Management
Education
South Dakota School of Mines and Technology 1988 — 1990
Timber Lake High School 1985 — 1990
HS
United Tribes Technical College May 2008 - Present
United Tribes Technical College December 2001 - May 2008
Northern Innovative Technologies August 2000 - September 2001
Sykes Enterprises, Inc. April 1997 - August 2000
Skills
Photoshop, Microsoft SQL Server, Programming, Dreamweaver, Networking, Windows Server 2008, Microsoft Active..., Microsoft Exchange..., Altiris Management
Education
South Dakota School of Mines and Technology 1988 — 1990
Timber Lake High School 1985 — 1990
HS
John Akroyd's Sykes Enterprises, Inc. Experience 2010 - November 2014
Job Certified Mediator, Family Law
Industry Outsourcing/Offshoring
Experience
State of Florida May 2015 - Present
SYKES Enterprises, Inc 2010 - November 2014
Education
Suffolk University 1977 — 1979
MBA, Manaagement
Boston College 1968 — 1972
BA, English
State of Florida May 2015 - Present
SYKES Enterprises, Inc 2010 - November 2014
Education
Suffolk University 1977 — 1979
MBA, Manaagement
Boston College 1968 — 1972
BA, English
Scott Meesey's Sykes Enterprises, Inc. Experience March 1995 - May 1998
Job Software Developer at American Health Care
Industry Computer Software
Experience
American Health Care September 2013 - Present
Booz Allen Hamilton May 2010 - September 2013
Volt Technical Resources March 2010 - April 2010
Ciber March 2008 - January 2010
Pipkins, Inc. June 1998 - February 2008
Sykes Enterprises, Inc. March 1995 - May 1998
Skills
Software Development, Microsoft SQL Server, C#, .NET, Software Documentation, ASP.NET, Oracle PL/SQL..., VB.NET, JavaScript, PowerBuilder, Visio, PL/SQL, Business Analysis, Programming, Web Development, SQL
Education
The University of Kansas 1990 — 1993
Computer Science
The University of Kansas 1990 — 1993
Computer Science
Truman State University 1986 — 1990
B.S., Computer Science
American Health Care September 2013 - Present
Booz Allen Hamilton May 2010 - September 2013
Volt Technical Resources March 2010 - April 2010
Ciber March 2008 - January 2010
Pipkins, Inc. June 1998 - February 2008
Sykes Enterprises, Inc. March 1995 - May 1998
Skills
Software Development, Microsoft SQL Server, C#, .NET, Software Documentation, ASP.NET, Oracle PL/SQL..., VB.NET, JavaScript, PowerBuilder, Visio, PL/SQL, Business Analysis, Programming, Web Development, SQL
Education
The University of Kansas 1990 — 1993
Computer Science
The University of Kansas 1990 — 1993
Computer Science
Truman State University 1986 — 1990
B.S., Computer Science
Roxanne Lowery-King's Sykes Enterprises, Inc. Experience August 2015 - Present
Job Application Support Specialist at Sykes Enterprises, Inc.
Industry Information Technology and Services
Experience
Sykes Enterprises, Inc. August 2015 - Present
Sykes Enterprises, Incorporated August 2006 - Present
Bear Paw International April 2002 - April 2006
Rockwell Collins August 1988 - April 2002
Skills
Office 365, SharePoint..., Yammer, Technical Support, Troubleshooting, Windows Server, Active Directory, System Administration, Powershell, Windows 7, Windows 8, IT Service Management, Software Documentation, IT Operations, Help Desk Support, Vendor Management, Call Centers, Switches, Servers, VPN, Blackberry Enterprise..., DHCP, DNS, Network Security, Cisco Technologies, Network Administration, Microsoft Exchange, BMC Remedy, LAN-WAN, Citrix, Computer Hardware, Group Policy, VMware, TCP/IP, Routers, Incident Management, WSUS, Symantec Backup, Disaster Recovery, Office 2016, Office 2013, Cisco Call Manager, LifeSize Video..., Symantec Endpoint..., Skype, Cisco IP Telephony..., Call Center
Education
Rollins College 1996 — 2001
BS, Telecommunications
Eau Gallie High School 1982 — 1985
High School Diploma, English Language and Literature, General
Sykes Enterprises, Inc. August 2015 - Present
Sykes Enterprises, Incorporated August 2006 - Present
Bear Paw International April 2002 - April 2006
Rockwell Collins August 1988 - April 2002
Skills
Office 365, SharePoint..., Yammer, Technical Support, Troubleshooting, Windows Server, Active Directory, System Administration, Powershell, Windows 7, Windows 8, IT Service Management, Software Documentation, IT Operations, Help Desk Support, Vendor Management, Call Centers, Switches, Servers, VPN, Blackberry Enterprise..., DHCP, DNS, Network Security, Cisco Technologies, Network Administration, Microsoft Exchange, BMC Remedy, LAN-WAN, Citrix, Computer Hardware, Group Policy, VMware, TCP/IP, Routers, Incident Management, WSUS, Symantec Backup, Disaster Recovery, Office 2016, Office 2013, Cisco Call Manager, LifeSize Video..., Symantec Endpoint..., Skype, Cisco IP Telephony..., Call Center
Education
Rollins College 1996 — 2001
BS, Telecommunications
Eau Gallie High School 1982 — 1985
High School Diploma, English Language and Literature, General
Thomas P. Murzynski's Sykes Enterprises, Inc. Experience July 2015 - Present
Job Sr. Director North America Healthcare Operations
Industry Financial Services
Experience
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. March 2010 - June 2015
ICT Group, Inc. November 1998 - February 2010
Skills
Call Center, BPO, Process Improvement, Call Centers, Customer Experience, Outsourcing, Vendor Management, Offshoring, Workforce Management, CRM, Operations Management, Service Delivery, Customer Satisfaction, Contact Centers, Performance Management, Business Process...
Education
University of Rochester - Simon Business School
MBA, Finance
University at Buffalo
BS, Business, Economics
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. March 2010 - June 2015
ICT Group, Inc. November 1998 - February 2010
Skills
Call Center, BPO, Process Improvement, Call Centers, Customer Experience, Outsourcing, Vendor Management, Offshoring, Workforce Management, CRM, Operations Management, Service Delivery, Customer Satisfaction, Contact Centers, Performance Management, Business Process...
Education
University of Rochester - Simon Business School
MBA, Finance
University at Buffalo
BS, Business, Economics
Nick Gmerek's Sykes Enterprises, Inc. Experience October 2010 - September 2013
Job SYKES Enterprises, Inc. Director, Major Markets Account Management
Industry Outsourcing/Offshoring
Experience
SYKES Enterprises, Inc. October 2010 - September 2013
Sykes February 2006 - September 2010
Skills
Call Centers, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Account Management, CRM, Process Improvement, Vendor Management, Operations Management, Inbound Marketing, Performance Management, Management
Education
State University of New York at Buffalo 1998 — 2002
Bachelor of Arts (BA), History
SYKES Enterprises, Inc. October 2010 - September 2013
Sykes February 2006 - September 2010
Skills
Call Centers, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Account Management, CRM, Process Improvement, Vendor Management, Operations Management, Inbound Marketing, Performance Management, Management
Education
State University of New York at Buffalo 1998 — 2002
Bachelor of Arts (BA), History
Ronnie Sherard's Sykes Enterprises, Inc. Experience August 1998 - August 1999
Job Detachment Chief at United States Air Force
Industry Military
Experience
United States Air Force March 2014 - Present
United States Air Force April 2010 - March 2014
United States Air Force January 2005 - April 2010
United States Air Force August 1999 - January 2005
Sykes Enterprises, Inc August 1998 - August 1999
Skills
Information Assurance, Air Force, DoD, Security Clearance, Military, Military Operations, Military Experience, Instructor-led Training, Security, Program Management, Aviation, Policy, Government, Defense, Training, National Security
Education
Bellevue University 2009 — 2015
Master of Business Administration (M.B.A.), Information Security
Bellevue University 2005 — 2008
Bachelor’s Degree, Computer Information Systems; Web-based Networking
Community College of the Air Force 1999 — 2005
Associate of Applied Science, Weather Technology
United States Air Force March 2014 - Present
United States Air Force April 2010 - March 2014
United States Air Force January 2005 - April 2010
United States Air Force August 1999 - January 2005
Sykes Enterprises, Inc August 1998 - August 1999
Skills
Information Assurance, Air Force, DoD, Security Clearance, Military, Military Operations, Military Experience, Instructor-led Training, Security, Program Management, Aviation, Policy, Government, Defense, Training, National Security
Education
Bellevue University 2009 — 2015
Master of Business Administration (M.B.A.), Information Security
Bellevue University 2005 — 2008
Bachelor’s Degree, Computer Information Systems; Web-based Networking
Community College of the Air Force 1999 — 2005
Associate of Applied Science, Weather Technology
James MacLeod's Sykes Enterprises, Inc. Experience April 2004 - Present
Job Chairman and CEO, CoastalSouth Bancshares, Inc.
Industry Banking
Experience
CoastalSouth Bancshares, Inc. June 2011 - Present
Allianz Funds June 2004 - Present
Sykes Enterprises, Inc April 2004 - Present
CoastalStates Bank January 2004 - Present
CoastalStates Bank January 2004 - Present
Homeowners Mortgage Enterprises, Inc June 2007 - September 2012
MGIC June 1982 - January 2004
Skills
Mortgage Lending, Mortgage Banking, Loans, Banking, Loan Origination, Residential Mortgages, Refinance, Credit, Commercial Lending, FHA, Real Estate Economics, Underwriting, Capital Markets, Risk Management, Commercial Real Estate, Investments, Real Estate Development, Residential Homes, Real Estate Financing, Real Estate, Loss Mitigation, Due Diligence, Structured Finance, Real Estate Transactions, Investment Properties, Mergers & Acquisitions, Credit Analysis, Finance, Portfolio Management
Education
Georgia Institute of Technology 1980 — 1982
MCP, Urban Planning
Georgia State University - J. Mack Robinson College of Business 1980 — 1982
MS Real Estate
University of Tampa 1966 — 1970
BS Economics
CoastalSouth Bancshares, Inc. June 2011 - Present
Allianz Funds June 2004 - Present
Sykes Enterprises, Inc April 2004 - Present
CoastalStates Bank January 2004 - Present
CoastalStates Bank January 2004 - Present
Homeowners Mortgage Enterprises, Inc June 2007 - September 2012
MGIC June 1982 - January 2004
Skills
Mortgage Lending, Mortgage Banking, Loans, Banking, Loan Origination, Residential Mortgages, Refinance, Credit, Commercial Lending, FHA, Real Estate Economics, Underwriting, Capital Markets, Risk Management, Commercial Real Estate, Investments, Real Estate Development, Residential Homes, Real Estate Financing, Real Estate, Loss Mitigation, Due Diligence, Structured Finance, Real Estate Transactions, Investment Properties, Mergers & Acquisitions, Credit Analysis, Finance, Portfolio Management
Education
Georgia Institute of Technology 1980 — 1982
MCP, Urban Planning
Georgia State University - J. Mack Robinson College of Business 1980 — 1982
MS Real Estate
University of Tampa 1966 — 1970
BS Economics
Sarah Ngo's Sykes Enterprises, Inc. Experience May 2009 - Present
Job Senior Manager, Global Taxation at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
Sykes Enterprises, Inc. May 2009 - Present
Grant Thornton September 2008 - April 2009
Skills
International Tax, Corporate Tax, State Tax, Tax Research, OneSource, TaxStream, Lawson General Ledger, Khalix, RIA, BNA, Accounting, Provision, Tax Returns, Tax, Tax Accounting, US Tax
Education
University of Florida 2004 — 2008
Accounting
Sykes Enterprises, Inc. May 2009 - Present
Grant Thornton September 2008 - April 2009
Skills
International Tax, Corporate Tax, State Tax, Tax Research, OneSource, TaxStream, Lawson General Ledger, Khalix, RIA, BNA, Accounting, Provision, Tax Returns, Tax, Tax Accounting, US Tax
Education
University of Florida 2004 — 2008
Accounting
Ann Haag, PHR's Sykes Enterprises, Inc. Experience November 2008 - November 2012
Job Director of HR Cross Country
Industry Human Resources
Experience
CrossCountry Courier November 2012 - Present
SYKES Enterprises, Inc. November 2008 - November 2012
PRACS Institute, Ltd. 2001 - 2008
PRACS Institute, Ltd. - Cetero Research 2001 - 2008
Skills
Employee Relations, Performance Management, Employee Benefits, HRIS, Recruiting, Talent Acquisition, Organizational..., Human Resources, Deferred Compensation, Employee Engagement, Onboarding, Training, Leadership, Applicant Tracking..., HR Policies, New Hire Orientations, Talent Management, Personnel Management, Benefits Administration, Workforce Planning, Labor Relations, Succession Planning, FMLA, Employee Training, Interviews
Education
North Dakota State University 1995 — 1998
Bachelor of Science (BS), Business Administration
CrossCountry Courier November 2012 - Present
SYKES Enterprises, Inc. November 2008 - November 2012
PRACS Institute, Ltd. 2001 - 2008
PRACS Institute, Ltd. - Cetero Research 2001 - 2008
Skills
Employee Relations, Performance Management, Employee Benefits, HRIS, Recruiting, Talent Acquisition, Organizational..., Human Resources, Deferred Compensation, Employee Engagement, Onboarding, Training, Leadership, Applicant Tracking..., HR Policies, New Hire Orientations, Talent Management, Personnel Management, Benefits Administration, Workforce Planning, Labor Relations, Succession Planning, FMLA, Employee Training, Interviews
Education
North Dakota State University 1995 — 1998
Bachelor of Science (BS), Business Administration
Tammy iliff's Sykes Enterprises, Inc. Experience December 2014 - May 2015
Job Customer Service
Industry Telecommunications
Experience
Sitel May 2015 - June 2015
Sykes Enterprises, Inc. December 2014 - May 2015
Walmart November 2012 - April 2013
University of Central Missouri August 2010 - November 2010
Flexible Staffing Services, Inc. March 2010 - May 2010
Pathways Center January 2010 - March 2010
Stay at home mom January 1916 - January 1916
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Sales, Outlook
Education
University of Central Missouri 2008 — 2009
N/A, Liberal Arts and Sciences/Liberal Studies
State Fair Community College 2003 — 2005
N/A, Web Development
State Fair Community College 2003 — 2003
GED
Concordia Mo 1988 — 1998
N/A
Sitel May 2015 - June 2015
Sykes Enterprises, Inc. December 2014 - May 2015
Walmart November 2012 - April 2013
University of Central Missouri August 2010 - November 2010
Flexible Staffing Services, Inc. March 2010 - May 2010
Pathways Center January 2010 - March 2010
Stay at home mom January 1916 - January 1916
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Sales, Outlook
Education
University of Central Missouri 2008 — 2009
N/A, Liberal Arts and Sciences/Liberal Studies
State Fair Community College 2003 — 2005
N/A, Web Development
State Fair Community College 2003 — 2003
GED
Concordia Mo 1988 — 1998
N/A
Shawna King's Sykes Enterprises, Inc. Experience November 1999 - February 2002
Job Engineering Technician I at Black & Veatch
Industry Information Technology and Services
Experience
Black & Veatch April 2014 - Present
GE Oil & Gas September 2012 - February 2014
MJ Harden Associates (GeoEye) November 2003 - January 2007
Hodgeman County Cemetery Committee October 2002 - March 2003
Fort Hays State University May 2002 - February 2003
Wellhead Protection Committee Ellis February 2002 - May 2002
Sykes Enterprises Inc November 1999 - February 2002
Skills
ArcGIS, ArcView, AutoCAD, Socet Set, Stereo Photogrametry, Bentley Microstation, Geomatics, ArcInfo, GPS, GIS, Data Mapping, Microstation, AutoCAD Civil 3D, Cartography, ArcMap
Education
Johnson County Community College 2012 — 2013
Studying Drafting
Fort Hays State University 1998 — 2002
B.S, Geography; Geographic Information System and Environmental Resources
Cowley College 1996 — 1997
Associate of Science (A.S.), Biology
Cimarron HS
Black & Veatch April 2014 - Present
GE Oil & Gas September 2012 - February 2014
MJ Harden Associates (GeoEye) November 2003 - January 2007
Hodgeman County Cemetery Committee October 2002 - March 2003
Fort Hays State University May 2002 - February 2003
Wellhead Protection Committee Ellis February 2002 - May 2002
Sykes Enterprises Inc November 1999 - February 2002
Skills
ArcGIS, ArcView, AutoCAD, Socet Set, Stereo Photogrametry, Bentley Microstation, Geomatics, ArcInfo, GPS, GIS, Data Mapping, Microstation, AutoCAD Civil 3D, Cartography, ArcMap
Education
Johnson County Community College 2012 — 2013
Studying Drafting
Fort Hays State University 1998 — 2002
B.S, Geography; Geographic Information System and Environmental Resources
Cowley College 1996 — 1997
Associate of Science (A.S.), Biology
Cimarron HS
Donald Rowland's Sykes Enterprises, Inc. Experience December 1997 - June 1999
Job Sr Analyst Communication Systems at HSBC
Industry Banking
Experience
HSBC January 2014 - Present
Rescue Hose Co. #1 February 2006 - Present
TEKsystems August 2012 - January 2014
Meritain Health November 2007 - August 2012
Inergex Inc November 2006 - August 2007
HealthNow NY Inc September 1999 - November 2006
Romac International July 1999 - September 1999
Sykes Enterprises Inc. December 1997 - June 1999
SAIC 1995 - 1996
Skills
Altiris, Windows, Scripting, Workstations, Active Directory, IIS, Windows Server, Security, Citrix, Disaster Recovery, ITIL, Virtualization, Data Center, Microsoft SQL Server, Computer Hardware, XP, Windows 7, Software Packaging, Desktop Deployment, Bitlocker, Checkpoint, Workstation Encryption, Antivirus, Active Directory Group..., SharePoint, SDLC, IT Management, Integration, Software Documentation, Visio, SQL, Technical Support, Microsoft Exchange, Servers, VMware, System Administration, Blackberry Enterprise...
Education
Jamestown Community College 1994 — 1995
HSBC January 2014 - Present
Rescue Hose Co. #1 February 2006 - Present
TEKsystems August 2012 - January 2014
Meritain Health November 2007 - August 2012
Inergex Inc November 2006 - August 2007
HealthNow NY Inc September 1999 - November 2006
Romac International July 1999 - September 1999
Sykes Enterprises Inc. December 1997 - June 1999
SAIC 1995 - 1996
Skills
Altiris, Windows, Scripting, Workstations, Active Directory, IIS, Windows Server, Security, Citrix, Disaster Recovery, ITIL, Virtualization, Data Center, Microsoft SQL Server, Computer Hardware, XP, Windows 7, Software Packaging, Desktop Deployment, Bitlocker, Checkpoint, Workstation Encryption, Antivirus, Active Directory Group..., SharePoint, SDLC, IT Management, Integration, Software Documentation, Visio, SQL, Technical Support, Microsoft Exchange, Servers, VMware, System Administration, Blackberry Enterprise...
Education
Jamestown Community College 1994 — 1995
Kelley Settipane's Sykes Enterprises, Inc. Experience June 2014 - Present
Job Customer Care Representative at Sykes Enterprises, Inc.
Industry Accounting
Experience
Sykes Enterprises, Inc. June 2014 - Present
Randstad Professional October 2008 - April 2010
Bank of America October 2004 - February 2007
US Foodservice March 2000 - March 2004
Skills
Excel, Word
Education
Rever High School 1980 — 1984
University of Massachusetts Boston
Sykes Enterprises, Inc. June 2014 - Present
Randstad Professional October 2008 - April 2010
Bank of America October 2004 - February 2007
US Foodservice March 2000 - March 2004
Skills
Excel, Word
Education
Rever High School 1980 — 1984
University of Massachusetts Boston
Kim Zacchia's Sykes Enterprises, Inc. Experience Human Resources ManagerLowe's Companies, Inc.June 2005 - September 2010
Job Human Resources Manager at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. Human Resources ManagerLowe's Companies, Inc.June 2005 - September 2010
Skills
Performance Management, Recruiting, Employee Relations, Employee Engagement, Customer Service, Employee Benefits, Onboarding, HRIS, HR Policies, Interviews, Coaching, Human Resources, Payroll, Succession Planning, Strategic Planning, Employee Training, I-9 Compliance, Compliance Management, Change Management
Education
University of Connecticut 1987 — 1990
Psychology
University of Baltimore
Bachelor’s Degree, Psychology
Sykes Enterprises, Inc. Human Resources ManagerLowe's Companies, Inc.June 2005 - September 2010
Skills
Performance Management, Recruiting, Employee Relations, Employee Engagement, Customer Service, Employee Benefits, Onboarding, HRIS, HR Policies, Interviews, Coaching, Human Resources, Payroll, Succession Planning, Strategic Planning, Employee Training, I-9 Compliance, Compliance Management, Change Management
Education
University of Connecticut 1987 — 1990
Psychology
University of Baltimore
Bachelor’s Degree, Psychology
karan Grewal's Sykes Enterprises, Inc. Experience February 2002 - July 2002
Job Customer Service / Helpdesk
Industry Consumer Services
Experience
Town Center and Courtyards March 2010 - May 2012
HealthyPets, Inc. February 2006 - January 2010
Healthypets.com February 2006 - January 2010
Platinum Mortgage & Realty September 2004 - July 2005
T-MobilePleasanton December 2003 - August 2004
Sykes Enterprises, Inc February 2002 - July 2002
Education
DeVry University 1998 — 2002
Bachelor of Science (B.S.), Telecommunications Management, 3.2
Town Center and Courtyards March 2010 - May 2012
HealthyPets, Inc. February 2006 - January 2010
Healthypets.com February 2006 - January 2010
Platinum Mortgage & Realty September 2004 - July 2005
T-MobilePleasanton December 2003 - August 2004
Sykes Enterprises, Inc February 2002 - July 2002
Education
DeVry University 1998 — 2002
Bachelor of Science (B.S.), Telecommunications Management, 3.2
Thomas Baca's Sykes Enterprises, Inc. Experience November 1990 - October 1992
Job null Professional
Industry Computer Software
Experience
Datatel 1993 - 2012
Sykes Enterprises, Inc. November 1990 - October 1992
Skills
Technical Writing, Editing, Technical Documentation
Education
New Mexico Institute of Mining and Technology
Bachelor of Science, Technical Communication
Datatel 1993 - 2012
Sykes Enterprises, Inc. November 1990 - October 1992
Skills
Technical Writing, Editing, Technical Documentation
Education
New Mexico Institute of Mining and Technology
Bachelor of Science, Technical Communication
Kayla Fugate's Sykes Enterprises, Inc. Experience April 2012 - Present
Job Customer Service Associate at SYKES Enterprises, Inc.
Industry Consumer Services
Experience
SYKES Enterprises, Inc. April 2012 - Present
Integrity Staffing Solutions December 2011 - December 2011
Sykes April 2011 - July 2011
Skills
Computers, Customer Service, Typing, Communication Skills, Banking, Microsoft Word, Microsoft Office, Microsoft Excel, Apple
Education
University of Louisville 2010 — 2011
N/A, Biology, General
Jackson City High School 2006 — 2010
High School Diploma, N/A
SYKES Enterprises, Inc. April 2012 - Present
Integrity Staffing Solutions December 2011 - December 2011
Sykes April 2011 - July 2011
Skills
Computers, Customer Service, Typing, Communication Skills, Banking, Microsoft Word, Microsoft Office, Microsoft Excel, Apple
Education
University of Louisville 2010 — 2011
N/A, Biology, General
Jackson City High School 2006 — 2010
High School Diploma, N/A
Corrica Wrenfro's Sykes Enterprises, Inc. Experience 2013 - Present
Job
Industry
Experience
Sykes Enterprises, Inc. 2013 - Present
Skills
Microsoft Office, Customer Service, Training, QuickBooks, Customer Satisfaction, Call Centers, Teamwork, Team Leadership, Time Management
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Health Administration concentration on Health Information Systems
Sykes Enterprises, Inc. 2013 - Present
Skills
Microsoft Office, Customer Service, Training, QuickBooks, Customer Satisfaction, Call Centers, Teamwork, Team Leadership, Time Management
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Health Administration concentration on Health Information Systems
Shane Motes's Sykes Enterprises, Inc. Experience September 2010 - April 2013
Job Customer Service Represenative at TMG
Industry Consumer Services
Experience
TMG April 2014 - Present
Sykes Enterprises Inc September 2010 - April 2013
Skills
Call Centers, Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Customer Experience, Outlook, Microsoft Excel, Microsoft Word, Sales, Telephone Skills, Time Management, Customer Retention, PowerPoint, Troubleshooting
Education
Central Carolina Technical College 2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
West Florence High School
High School Diploma
TMG April 2014 - Present
Sykes Enterprises Inc September 2010 - April 2013
Skills
Call Centers, Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Customer Experience, Outlook, Microsoft Excel, Microsoft Word, Sales, Telephone Skills, Time Management, Customer Retention, PowerPoint, Troubleshooting
Education
Central Carolina Technical College 2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
West Florence High School
High School Diploma
Stephanie Kriplean's Sykes Enterprises, Inc. Experience April 2014 - Present
Job Customer Service Agent at Sykes Enterprises, Inc.
Industry Retail
Experience
Sykes Enterprises, Inc. April 2014 - Present
Store is closed. July 1998 - January 2014
Education
Polk State College
Certificate Program, Medical Transcription
St.Katharine of Siena High School 1962 — 1966
High School Diploma, Commercial Courses
Sykes Enterprises, Inc. April 2014 - Present
Store is closed. July 1998 - January 2014
Education
Polk State College
Certificate Program, Medical Transcription
St.Katharine of Siena High School 1962 — 1966
High School Diploma, Commercial Courses
Cesar Villagran Juarez's Sykes Enterprises, Inc. Experience February 2005 - Present
Job Account Manager en Sykes Enterprises, Inc.
Industry
Experience
Sykes Enterprises, Inc. February 2005 - Present
HARMON HALL January 2002 - May 2004
Education
Tecnológico de Monterrey 2013 — 2013
Diploma, Management Skills
Sykes Enterprises, Inc. February 2005 - Present
HARMON HALL January 2002 - May 2004
Education
Tecnológico de Monterrey 2013 — 2013
Diploma, Management Skills
Anthony Esguerra's Sykes Enterprises, Inc. Experience May 2015 - Present
Job Attended Palm Beach State College
Industry
Experience
Sykes Enterprises, Inc. May 2015 - Present
Education
University of Oregon
Bachelor of Science (B.S.)
Sykes Enterprises, Inc. May 2015 - Present
Education
University of Oregon
Bachelor of Science (B.S.)
Divina Castro's Sykes Enterprises, Inc. Experience May 2010 - October 2010
Job Student at Pima Medical InstituteTucson
Industry Consumer Services
Experience
APAC Customer Services March 2015 - Present
Home Depot September 2013 - February 2015
Hibbett Sporting Goods July 2012 - June 2013
Ross Stores, Inc. October 2010 - June 2012
Sykes Enterprises, Inc. May 2010 - October 2010
Education
Pima Medical Institute-Tucson 2015 — 2017
Registered Nursing/Registered Nurse
APAC Customer Services March 2015 - Present
Home Depot September 2013 - February 2015
Hibbett Sporting Goods July 2012 - June 2013
Ross Stores, Inc. October 2010 - June 2012
Sykes Enterprises, Inc. May 2010 - October 2010
Education
Pima Medical Institute-Tucson 2015 — 2017
Registered Nursing/Registered Nurse
Ryan peeler's Sykes Enterprises, Inc. Experience
Job Sales Representative at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc.
Education
Morris College 2010 — 2015
Bachelor of Business Administration (B.B.A.)
Sykes Enterprises, Inc.
Education
Morris College 2010 — 2015
Bachelor of Business Administration (B.B.A.)
April Barlow's Sykes Enterprises, Inc. Experience July 2015 - Present
Job CSR at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises, Inc. July 2015 - Present
KFC June 2012 - May 2015
Skills
Customer Service, Fast Food, Food Preparation
Education
Polk State College 2013 — 2016
Associate of Arts (AA), Elementary Education and Teaching
Sykes Enterprises, Inc. July 2015 - Present
KFC June 2012 - May 2015
Skills
Customer Service, Fast Food, Food Preparation
Education
Polk State College 2013 — 2016
Associate of Arts (AA), Elementary Education and Teaching
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento