APAC customer services inc.

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APAC customer services inc. Employees

Employee
Years
Job
Industry
Victor Franklin Victor Franklin Dallas/Fort Worth Area Details
Victor Franklin's APAC customer services inc. Experience January 2008 - June 2008
Job Shift Supervisor at Starbucks
Industry Food & Beverages
Experience
Starbucks  September 2014 - Present
Starbucks  April 2014 - September 2014
StarTek  July 2009 - March 2012
Cleere Design   October 2008 - November 2008
APAC Customer Services, Inc  January 2008 - June 2008

Skills
Customer Satisfaction, Call Center Development, Web Design, Telephone Skills, Time Management, Call Centers, Customer Experience, Customer Service, Blogging, Training, Retail

Education
Arizona State University   2015 — 2017
Bachelor's Degree, Information Technology

The University of Texas at Arlington   2013 — 2016
Bachelor of Arts (B.A.), History

Northern Oklahoma College   2010 — 2012
Incomplete, Elementary Education and Teaching, 3.15

Autry Technology Center   2008 — 2009
Certificate, Drafting and Design

Waukomis High School   2004 — 2007
High School Diploma

Donna Beth Feagins Donna Beth Feagins Sahuarita, Arizona Details
Donna Beth Feagins's APAC customer services inc. Experience May 2010 - July 2011
Job Office Professional experienced in HR, A/R, A/P, Customer Service, and MS Office seeking employment
Industry Human Resources
Experience
Home Maker  October 2013 - Present
University of Phoenix  April 2009 - February 2014
Synchronoss Technologies  August 2011 - January 2014
APAC CUSTOMER SERVICES, INC  May 2010 - July 2011
Lifetouch  July 2009 - November 2010
AppleOne  December 2008 - March 2009
VERILOGIX, INC   October 2008 - December 2008
Brookdale Senior Living  July 2007 - August 2008
Apollo Group  January 2005 - January 2007
LONESTAR STEAKHOUSE  February 2001 - August 2003

Skills
Training, Management, Payroll, Interviews, Human Resources, Onboarding, Recruiting, Adult Education, Customer Service, Employee Benefits, US GAAP, Policy, Microsoft Excel, Analysis, Leadership Development, Microsoft Office, Research, New Hire Orientations, Coaching, Leadership

Education
University of Phoenix   2005 — 2007
Master's, Business Administration

DeVry University   2000 — 2003
Bachelor of Science, Accounting

Michael Portanyi Michael Portanyi Sarasota, Florida Details
Michael Portanyi's APAC customer services inc. Experience March 2014 - July 2014
Job Attended University of South Florida
Industry Insurance
Experience
American Senior Benefits  October 2014 - January 2015
APAC customer services inc.   March 2014 - July 2014
Insphere Insurance Solutions  November 2012 - June 2014
Self Employed  December 2009 - May 2013

Skills
Economics, Statistics, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Research, Leadership, Social Media, Social Networking, Sales, Teaching, Public Relations

Education
University of South Florida   2010 — 2012
Bachelor's Degree, Economics

University of South Florida   2010 — 2012
Bachelor of Arts (B.A.), Economics

Morgan Knowles Morgan Knowles Newport News, Virginia Details
Morgan Knowles's APAC customer services inc. Experience August 2011 - August 2014
Job Recruitment Specialist at Riverside Health System
Industry Consumer Services
Experience
Riverside Health System  August 2014 - Present
APAC Customer Services, Inc.   August 2011 - August 2014
Office Depot  June 2009 - August 2011

Skills
Customer Service, Microsoft Office, Inventory Management, Customer Satisfaction, Copying, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Scanners, Data Entry, Printers, Retail, Team Building

Education
Old Dominion University - College of Business and Public Administration   2008 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General

Menchville High School   2004 — 2008

Lisa Bukavich Lisa Bukavich Greater Atlanta Area Details
Lisa Bukavich's APAC customer services inc. Experience 2010 - 2010
Job Training | Instructional Design | Strategic Partner | Leadership | Project Management | Client Relationships
Industry Professional Training & Coaching
Experience
Verizon Telematics, Inc.   2014 - Present
Cox Communications through RemX   2014 - 2014
Purchasing Power  2012 - 2013
SunTrust Bank  2011 - 2012
SunTrust Bank through Strategic Staffing Solutions   2010 - 2011
UPS through Pyramid   2010 - 2010
APAC Customer Services Inc.   2010 - 2010
Cox Communications NTDO through IDR   2009 - 2009
Cox Communications NTDO   2009 - 2009
RBS WorldPay  2006 - 2009

Skills
Instructional Design, Training Delivery, Instructor-led Training, Project Management, Leadership, E-Learning, Employee Training, Training, ADDIE, Blended Learning, Coaching, Program Management, Management, Visio, Time Management, Team Building, Staff Development, Organizational..., Leadership Development, Customer Satisfaction, Captivate

Education
Capella University   2005 — 2008
MS, Education - Instructional Design

King's College   1985 — 1989
BS, Marketing

Bound Brook High School   1982 — 1985

Osam Hamdan Osam Hamdan Greater Atlanta Area Details
Osam Hamdan's APAC customer services inc. Experience January 2007 - January 2008
Job Call Center Operations and Workforce Management Consultant
Industry Consumer Services
Experience
Independent Consultant  January 2013 - Present
Comcast Cable  April 2012 - September 2012
Comcast  February 2011 - April 2012
Independent Contact Center Consultant   April 2009 - February 2011
Affinion Group  March 2008 - April 2009
APAC Customer Services, INC.   January 2007 - January 2008
Sitel  July 2003 - January 2007
ING  September 2001 - April 2003
Spherion  July 2000 - September 2001
Chase  April 1996 - July 2000

Skills
Vendor Management, Call Centers, Workforce Management, Outsourcing, Telecommunications, Customer Experience, Leadership, Forecasting, Customer Retention, Cross-functional Team..., ACD, IEX, IVR, Project Management, Operations Management, Strategic Planning, VoIP, Team Leadership, Budgets, Business Analysis, Business Process, Contract Negotiation, Consulting, Customer Service, Customer Satisfaction, Enterprise Software, Quality Assurance, Strategy, Performance Management, Management

Education
Arizona State University   1993 — 1997
Business Management / Operation

Mesa Community College   1991 — 1994
Majored in General Business

Linda Filep Linda Filep Tucson, Arizona Area Details
Linda Filep's APAC customer services inc. Experience April 2006 - June 2007
Job Human Resources Manager at Mister Car Wash
Industry Human Resources
Experience
Mister Car Wash  March 2015 - Present
American Red Cross  February 2009 - February 2015
Pima Community College Foundation   April 2008 - March 2013
Convergys  June 2007 - December 2008
APAC Customer Services, Inc.   April 2006 - June 2007
Arizona State Schools for the Deaf & the Blind   September 2005 - April 2006
California National Bank  June 2003 - September 2005
AIG  April 2003 - May 2003
Transamerica  2000 - 2002
Ernst & Young  1990 - 2000

Skills
Employee Relations, Recruiting, Applicant Tracking..., Human Resources, Training, Change Management, Leadership, Management, Onboarding, Talent Acquisition, HRIS, Talent Management, College Recruiting, Benefits Administration, Performance Management, Coaching, Personnel Management, Employee Benefits, Policy, Call Centers, Workforce Planning, Career Counseling, Interviews, Employee Training, Succession Planning, Deferred Compensation, New Hire Orientations, Hiring, Team Building, Leadership Development, Organizational...

Education
University Of Phoenix   1993 — 1995
BS

Cornerstone University   1983 — 1984

Lisé M. Anderson, CSM Lisé M. Anderson, CSM Greater Omaha Area Details
Lisé M. Anderson, CSM's APAC customer services inc. Experience March 2006 - March 2008
Job Strategic Business Partner, Customer Engagement Leader
Industry Marketing and Advertising
Experience
Expert Global Solutions  April 2015 - Present
NICE Systems  September 2013 - April 2015
TPG TeleManagement, Inc.   January 2010 - June 2013
TPG Telemanagement, Inc  August 2008 - January 2010
APAC Customer Services, Inc  March 2006 - March 2008
APAC Customer Services  February 2002 - February 2006
APAC Customer Services  December 1998 - February 2002
ITI Marketing Services, Inc.   November 1996 - July 1998

Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC

Education
University of Nebraska at Omaha   1981 — 1989

Metropolitan Community College   1989 — 1992

The Equitable Life Insurance Company   1989 — 1990

Scrum Alliance, Inc.   2013 — 2016
Scrum Alliance

Project Management Institute   2013 — 2015
Project Management Professional (PMP)

Disciplined Agile Consortium   2013 — 2013
Yellow Belt Agile Certification

Lin Witte Lin Witte Chicago, Illinois Details
Lin Witte's APAC customer services inc. Experience July 1999 - June 2005
Job Legal Services Consulting
Industry Legal Services
Experience
Consulting Services - Legal   2011 - Present
Bluestem Brands, Inc.   July 2006 - April 2010
My Home Refinances over the Years!   1990 - 2010
APAC Customer Services, Inc.   July 1999 - June 2005
Beloit Corporation  July 1997 - June 1999
Waste Management, Inc.   September 1989 - June 1997
Jenner & Block  September 1986 - September 1989
Pillsbury Winthrop  March 1984 - August 1986

Education
University of Michigan Law School   1975 — 1978
JD magna cum laude

Calvin College   1970 — 1974
BA

Minneapolis College of Art and Design

Andrew Thorndyke Andrew Thorndyke Charlotte, North Carolina Details
Andrew Thorndyke's APAC customer services inc. Experience May 2009 - July 2009
Job Business Banker AVP, PNC Financial Services Group
Industry Banking
Experience
PNC Financial Services Group  January 2015 - Present
PNC Financial Services Group  July 2013 - January 2015
PNC Financial Services Group  June 2012 - July 2013
APAC Customer Services Inc.   May 2009 - July 2009

Skills
Team Leadership, Outgoing, Business Intelligence, Cultural Awareness, Time Management, Excel, PowerPoint, Microsoft Office, Recruiting, Customer Service, Banking, Financial Analysis, Small Business Lending, Sales, Management, Microsoft Excel

Education
University of South Carolina - The Moore School of Business   2008 — 2012
Bachelor of Science, Business Administration, International Business

University of South Carolina - The Moore School of Business   2008 — 2012
Bachelor of Science, Business Administration, Marketing

Wirtschaftsuniversität Wien   2011 — 2011
BSBA, International Business

David Holton David Holton Tampa/St. Petersburg, Florida Area Details
David Holton's APAC customer services inc. Experience August 2008 - October 2011
Job Vice President of Private Exchange Business Development and Consumer Sales at HealthPlan Services
Industry Insurance
Experience
HealthPlan Services  October 2011 - Present
APAC Customer Services, Inc.   August 2008 - October 2011
Q3 Solutions, Inc.   March 2008 - August 2008
West Marine, Inc.   June 2006 - March 2008
HSN  April 2004 - September 2005
Tyco Fire & Security  1995 - 2000

Skills
Vendor Management, Coaching, Performance Management, Human Resources, Leadership, Management, Customer Service, Operations Management, BPO, Training, Customer Experience, Sales, Outsourcing, CRM, Strategy, Start-ups, Program Management, Change Management, Business Strategy, Enterprise Software, E-commerce, Six Sigma, Contract Negotiation, Marketing, Direct Sales, Consulting, Quality Assurance, Employee Benefits, Executive Management, Cross-functional Team..., Customer Retention, New Business Development, Insurance, Team Leadership, Team Building, Account Management, Strategic Planning, Process Improvement, Call Centers, Analytics, Sales Operations, Sales Management, Health Insurance, Business Development, Marketing Strategy

Education
University of North Florida - College of Business Administration   1998 — 2000
MBA, Management

Saint Leo University   1992 — 1996
BA, Business and Technology Management

The Six Sigma Academy   2003 — 2004
Six Sigma Black Belt and Champion, Six Sigma specializing in transactional businesses

Florida School of Insurance   2011 — 2012
2-15 License, Life, Health and Variable Annuities, Passed: State licensing board exams

Freda Holloman Freda Holloman Richmond, Virginia Details
Freda Holloman's APAC customer services inc. Experience April 2005 - October 2006
Job Assistant Director/ Lead Teacher for School Age Program
Industry Education Management
Experience
Kids World Learning Center  July 2012 - Present
Newport News Public Schools  October 2008 - Present
Hyman Brothers Mazda---, Newport News   February 2012 - March 2012
Office of Senator Jim Webb  November 2009 - April 2010
APAC Customer Services, Inc  April 2005 - October 2006

Skills
Teaching, Lesson Planning, Curriculum Design, Tutoring, Classroom Management, Classroom, Curriculum Development, Elementary Education, Special Education, Educational Leadership, Educational Technology, Literacy, Public Speaking, K-12, Staff Development, Microsoft Office, Research, Smartboard, PowerPoint

Education
Norfolk State University   2007 — 2010
Bachelor of Arts (B.A.), Political Science and Government

Hampton University   2008 — 2008

Shawn Hafley Shawn Hafley Memphis, Tennessee Details
Shawn Hafley's APAC customer services inc. Experience 2004 - 2005
Job Senior Sales Manager at Terminix
Industry Consumer Services
Experience
Terminix  2012 - Present
Sykes  2011 - 2012
Sitel  2010 - 2010
ACCENT Marketing Services, Inc.   2005 - 2009
APAC Customer Services, Inc.   2004 - 2005
TeleTech Holdings, Inc.   2000 - 2004
MCI  1992 - 1994

Skills
Cross-functional Team..., Recruiting, Strategy, CRM, Call Centers, Customer Experience, Outsourcing, Team Building, Team Leadership, Leadership Development, Training, Management, Process Improvement, Workforce Management, Leadership, Customer Satisfaction, Customer Retention, Human Resources, Sales, Call Center, Telecommunications, Customer Service, BPO, Integration, Coaching, Business Process, Contact Centers, Operations Management

Education
Union University   1998 — 2000
MBA

University of North Alabama   1989 — 1991
B.S., Management

Florida College   1987 — 1988
Management

Bobby L. Matthews, Jr. Bobby L. Matthews, Jr. Charleston, South Carolina Area Details
Bobby L. Matthews, Jr.'s APAC customer services inc. Experience 2003 - 2005
Job Vice President of Client Services at S2GSupport Services Group
Industry Information Technology and Services
Experience
S2G-Support Services Group  August 2015 - Present
Willow Creek Global   June 2008 - August 2015
Dialogue Marketing  February 2013 - September 2013
VAS Holdings, Inc. / Thing5, LLC.   April 2009 - December 2012
Operation Homefront of Illinois   2009 - 2010
Ducks Unlimited  2002 - 2010
We Do Care   2007 - 2009
Center Partners, Inc., a WPP Company   February 2007 - June 2008
LagunaWave (Start-Up / lost funding)   June 2006 - February 2007
APAC Customer Services, Inc.   2003 - 2005

Skills
Strategic Planning, P&L Management, Call Center, Telecommunications, Cross-functional Team..., Contract Negotiations, Team Building, Customer Relations, New Business Development, Consultative Selling, Direct Sales, Sales Management, Account Management, Leadership Development, Lead Generation, Mentoring, Start-ups, Business Strategy, Business Planning, Budgeting, Operations Management, Marketing Strategy, Board Relations, Grassroots Mobilization, Non-profit Experience, Fundraising, Outsourcing, B2B, Customer Service, Strategy, Call Centers, Contract Negotiation, Training, Management, Vendor Management, Negotiation, Change Management, Project Management, Customer Satisfaction, Budgets, Leadership, Business Development, Selling, Program Management, CRM, Sales, Team Management, Grassroots Organizing, Forecasting

Education
University of South Carolina-Columbia   1982 — 1986
Business

University of Wisconsin-Madison - School of Business
Graduate Studies

Patrice Mitsos Patrice Mitsos Greater Chicago Area Details
Patrice Mitsos's APAC customer services inc. Experience June 1993 - April 1994
Job Marketing executive who uses data to help build brands, develop targeted strategies, acquire customers and increase ROI.
Industry Marketing and Advertising
Experience
Gift of Health & Wellness   September 2007 - Present
VERIZON WIRELESS, HSBC & ALBERTO CULVER   September 2004 - June 2008
BAXTER HEALTHCARE CORPORATION  October 2003 - August 2004
CORBETT-ACCEL, PREMIER, INC. & ACE HARDWARE CORPORATION   October 2001 - October 2003
DraftFCB  March 1998 - July 2001
DIGITAS, Inc.   May 1994 - June 1997
APAC CUSTOMER SERVICES, Inc.   June 1993 - April 1994

Skills
Strategic Planning, Market Segmentation, Identity & Brand..., Marketing Communications, B2B & B2C Integrated..., Measurement Plan..., Campaign Analysis, Business & Campaign..., Budget Planning &..., Strategic Partnering..., Presentation..., Cross-Functional Team..., Staff Training &..., Skills Assessment &..., Cross-functional Team..., Segmentation, Direct Marketing, Management, Market Analysis, Program Management, CRM, Integrated Marketing, Competitive Analysis, Advertising, Marketing Strategy, Email Marketing, Strategy

Education
The University of Texas at Austin
MA, Advertising (major), Business Administration

University of Illinois at Urbana-Champaign
B.A., French (major), Business Administration, Math

Université Paris-Sorbonne
Certificate, French Literature, History, Linguistics

Université catholique de l'Ouest
Certificate, French Literature, History, Linguistics

Ebonique Gibbs Ebonique Gibbs Brooklyn, New York Details
Ebonique Gibbs's APAC customer services inc. Experience June 2004 - February 2005
Job Human Services/Administrative
Industry Consumer Services
Experience
The Educational Alliance (Substance Abuse Outpatient Program)   April 2011 - July 2011
Allied Central Ambulette Services, Inc   January 2008 - December 2010
Bank of New York  March 2006 - January 2008
BW Reprographics   December 2005 - March 2006
APAC Customer Services, Inc  June 2004 - February 2005

Skills
Microsoft Office, Customer Service, Clerical Skills, Clerical Duties, Telephone Skills, Keyboarding, Insurance Billing, Problem Solving, Data Entry, Insurance

Education
University of Phoenix   2010 — 2012
Bachelors of Science, Human Services/Management

SUNY Polytechnic Institute   2002 — 2004

State University of New York College of Agriculture and Technology at Morrisville   1999 — 2002
Associate in Applied Science, Office Technology / Information Processing

Bryan Kahl Bryan Kahl Melbourne, Florida Area Details
Bryan Kahl's APAC customer services inc. Experience January 2010 - December 2012
Job Senior Manager of Operations at eBay Enterprise
Industry Outsourcing/Offshoring
Experience
eBay Enterprise  May 2015 - Present
Fanatics Inc.  November 2012 - May 2015
APAC Customer Services, Inc  January 2010 - December 2012
APAC Customer Services, Inc  January 2011 - November 2012
Protocol Global Solutions  December 2008 - July 2010
Sea Ray Boats, Inc   October 2005 - October 2008
Protocol Global Solutions  August 2003 - October 2005

Skills
Call Centers, CRM, Customer Experience, Leadership, Management, Customer Service, Customer Satisfaction, Performance Management, Customer Retention, Call Center, Workforce Management, Inbound Marketing, Sales, Sales Operations, BPO, Outsourcing, Coaching, E-commerce, Avaya, Call Center Development, Team Building, Technical Support, Training, B2B, Telecommunications, Team Management, Lead Generation, Forecasting, Vendor Management, Program Management, Payroll, Account Management, Team Leadership, Recruiting, Marketing, Telemarketing, Contact Centers, Operations Management, Process Improvement, Contact Center..., P&L Management, Retail, Cross-functional Team..., Employee Training, Innovation Management, Customer Acquisition, Business Process..., Project Management, Six Sigma

Education
Liberty University   2015 — 2016
Christian Ministry

Florida State College at Jacksonville   2014 — 2016
Business Administration and Management, General, Freshman

Trinnelle Bennett Trinnelle Bennett Greensboro/Winston-Salem, North Carolina Area Details
Trinnelle Bennett's APAC customer services inc. Experience June 2014 - November 2014
Job Temporay Assignment at Blue Cross Blue Shield of NC Customer Service Professional at MANPOWER
Industry Accounting
Experience
MANPOWER  July 2015 - Present
Time Warner Cable  August 2001 - Present
MANPOWER  November 2014 - May 2015
APAC CUSTOMER SERVICES, INC  June 2014 - November 2014
Time Warner Cable  2001 - 2013
Market America, Inc.   August 2000 - August 2001
Olsten Staffing Services  September 1999 - August 2000

Skills
Payroll, Spreadsheets, Accounts Receivable, Training, Sales, 10 Key, Customer Service, Management, Call Centers, Teamwork, Access, Telephone Skills, Budgets, Outlook Express, PeopleSoft, AS400 system, Administrative..., Medical Coding, Medical Billing, Research, Photoshop, Teaching, HTML, Strategic Planning, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Typing, Filing, Copying, Teacher Training, E-Learning, ICD-9-CM, CPT, MACESS, Prime, Amisys, RightFax

Education
King's College   1993 — 1994
Associate's degree, Accounting

Anson Senior High School   1990 — 1993
High School Diploma, Accounting

Forsyth Technical Community College
Medical Office Assistant/Specialist

Tamara Cunningham Tamara Cunningham Charlotte, North Carolina Area Details
Tamara Cunningham's APAC customer services inc. Experience November 2012 - March 2014
Job Substitute Teacher at Stanly County Schools
Industry Writing and Editing
Experience
APAC Customer Services Inc.   November 2012 - March 2014
Goodwill Industries of Central North Carolina, Inc.   October 2012 - February 2013
Richmond Community College  January 2011 - May 2012
UNC Pembroke  August 2009 - May 2010
Richmond Community College  August 2006 - December 2007

Skills
Research, Access, PowerPoint, Microsoft Excel, Higher Education, Event Management, Instructional Design, Tutoring, Curriculum Design, Adult Education, Teaching Writing, Distance Learning, E-Learning, Community Outreach, Non-profits, Educational Technology, Social Media, Event Planning, Literature, Staff Development, Resume Writing, Book Writing, Lifestyle Writing, Creative Work, Creative Visualization, Nonprofits, Social Networking, Blogging, Interviews

Education
University of North Carolina at Pembroke   2008 — 2010
Bachelor of Art in English, English Language and Literature, General, 3.40 GPA

University of North Carolina at Pembroke   2008 — 2010
Bachelor of Arts, English Language and Literature, General, 3.40 GPA

Richmond Community College   2004 — 2007
Associate in General Education, General Studies, 3.20 GPA

Stanly Community College   1998 — 1998
Certification in Rural Entrepreneurship through Action Learning, Entrepreneurship/Entrepreneurial Studies

Jason D'Auria Jason D'Auria Tampa/St. Petersburg, Florida Area Details
Jason D'Auria's APAC customer services inc. Experience January 2009 - November 2010
Job Executive Director serving Polk, Hardee and Highlands Counties
Industry Hospital & Health Care
Experience
Cornerstone Hospice & Palliative Care  February 2015 - Present
Cornerstone Hospice  September 2014 - February 2015
Chapters Health System  November 2010 - September 2014
APAC Customer Services Inc  January 2009 - November 2010
APAC Customer Services, Inc  January 2000 - November 2008

Skills
Quality Assurance, Customer Service, Six Sigma, Operations Management, Staff Development, Process Improvement, Call Center, Healthcare, Customer Satisfaction, Program Management, Outsourcing, Training, Call Centers, Leadership, Management, Performance Management, Vendor Management, Budgets

Education
Saint Leo University
Business Management, Business Administration and Management, General

Joe Schnaufer Joe Schnaufer Greater Chicago Area Details
Joe Schnaufer's APAC customer services inc. Experience 2004 - 2007
Job Global Director Customer Support at cleverbridge
Industry Internet
Experience
cleverbridge  May 2010 - Present
StarTek  2008 - May 2010
ACN  2008 - 2008
APAC Customer Services, Inc.   2004 - 2007
T-Mobile  October 2002 - November 2003
Cingular Wireless/SBC   June 2001 - October 2002
Ameritech Cellular  July 1991 - June 2001

Skills
Change Management, Customer Service, Wireless, Technical Support, Performance Management, Call Center Startup, Outsourcing/offshoring/n..., Strategic operational..., Coaching and development, Management, Operational Planning, Telecommunications, Strategy, Leadership, Start-ups, Call Centers, Customer Satisfaction, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Operations Management, BPO, Program Management, Workforce Management, Team Building, CRM, Training, Strategic Planning, Leadership Development, Budgets, Employee Engagement, Cross-functional Team..., Team Leadership, SDLC, Customer Retention, E-commerce, Analysis, Account Management, Business Development, Product Management, Salesforce.com, SaaS, Strategic Partnerships, Executive Management, Business Analysis, Business Process..., Project Management, Call Center Development, Solution Selling

Education
DePaul University   1984 — 1988
Bachelor of Science, Business, minor Industrial/Organizational Psychology

Alicia Brady Alicia Brady Tampa/St. Petersburg, Florida Area Details
Alicia Brady's APAC customer services inc. Experience May 2007 - September 2011
Job
Industry Retail
Experience
HSN  September 2015 - Present
HSN  August 2014 - Present
HSN  July 2013 - July 2014
HSN  August 2012 - July 2013
HSN  September 2011 - August 2012
APAC Customer Services, Inc  May 2007 - September 2011
Sykes Enterprises, Inc  October 2005 - May 2007
Rita Staffing  October 2004 - October 2005

Skills
Onboarding, Applicant Tracking..., Employee Relations, Talent Acquisition, Technical Recruiting, Personnel Management, Sourcing, HR Policies, Employee Benefits, HRIS, Organizational..., Taleo, Benefits Administration, Talent Management, New Hire Orientations, Employee Training, Temporary Placement, Staffing Services, ADP Payroll, Screening Resumes, Benefits Negotiation, Labor Relations, Contract Recruitment, Payroll, Resume Writing, Training, Performance Management, Employee Engagement, Human Resources, Interviews, Leadership Development, Recruitment Advertising, Executive Search, Succession Planning, College Recruiting, Coaching, FMLA, Job Fairs, Temporary Staffing, Deferred Compensation, Recruiting, Screening, HR Consulting, Job Descriptions, PeopleSoft, Employment Law, Internet Recruiting, Employer Branding, Workforce Planning, Vendor Management

Education
University of Florida
B.S, Decision and Information Sciences

Jennie Newman Jennie Newman Greater Chicago Area Details
Jennie Newman's APAC customer services inc. Experience February 2010 - April 2011
Job Director, Human Resources The Chamberlain Group, Inc.
Industry Consumer Goods
Experience
The Chamberlain Group, Inc.   April 2011 - Present
APAC Customer Services Inc.   February 2010 - April 2011
Town of Marana  September 2009 - February 2010
Tabs Direct  November 2006 - August 2009
Key Bank  July 2004 - May 2006
Garden Ridge  2006 - 2006
Muzak,LLC   January 2000 - July 2004
Consumer Credit Counseling Services of Greater Denver   February 1999 - January 2000
JCPenney  November 1983 - February 1999

Skills
Employee Benefits, Employee Relations, Recruiting, FMLA, New Hire Orientations, Workforce Planning, HR Policies, Organizational..., Succession Planning, Benefits Administration, Onboarding, Deferred Compensation, Human Resources, HRIS, Performance Management, Talent Management, Talent Acquisition, Applicant Tracking..., Employee Engagement

Education
University of Colorado Denver

Chorthip Shoretip Cuyno - Cousins Chorthip Shoretip Cuyno - Cousins Merritt Island, Florida Details
Chorthip Shoretip Cuyno - Cousins's APAC customer services inc. Experience February 2011 - September 2013
Job Public Relations National Kidney Foundation of Florida Surf Program
Industry Nonprofit Organization Management
Experience
National Kidney Foundation of Florida Surf Programs   August 2007 - Present
TeleTech  October 2013 - December 2013
Law Office of Robert A. Doherty   2010 - December 2013
APAC Customer Services, Inc  February 2011 - September 2013
Bankers Life and Casualty  January 2010 - June 2010
Boca Java  July 2006 - April 2007
Corporate Express Imaging & Computer Graphic Supplies   December 1998 - January 2006
Datamax System Solutions, Inc.   June 1998 - November 1998
Data Resource Group  November 1993 - June 1998
Newleaf Entertainment Inc.   January 1993 - November 1993

Skills
Management, Purchasing, Training, Project Management, Budgets, Program Management, Strategic Planning, Business Development, Sales, Marketing, Negotiation, E-commerce, Change Management, Customer Service, Social Networking, Pricing, Fundraising, Direct Marketing, B2B, Solution Selling, Logistics, Marketing Strategy, System Administration, Cross-functional Team..., Problem Solving, CRM, Sales Management, Data Center, Coaching, Forecasting, Integration, Operations Management, Supply Chain Management, Leadership, Social Media, Human Resources, Project Planning, Contract Negotiation, Troubleshooting, Procurement, Analysis, Strategic Public..., Public Relations, Strategic Partnerships, Retail, Outlook, Business Strategy, Advertising, Teamwork, Time Management

Education
Florida Atlantic University   1988 — 1992
BBA, Marketing Research

Palm Beach Atlantic University   1986 — 1988
AA, Computer Science

Spanish River Community   1984 — 1986
High School, General

Merritt Island High School

Angela Petersen Angela Petersen Schaumburg, Illinois Details
Angela Petersen's APAC customer services inc. Experience September 1996 - September 2002
Job Owner at Angela Petersen CPA Consulting Services MBA
Industry Accounting
Experience
Angela Petersen, CPA Consulting   October 2008 - Present
TRAVELCLICK, Inc  March 2007 - Present
TRAVELCLICK, INC  March 2007 - Present
CAREERBUILDER, LLC  August 2004 - March 2007
BORGWARNER, INC  July 2003 - August 2004
Protocol Marketing  September 2002 - July 2003
APAC CUSTOMER SERVICES, INC  September 1996 - September 2002

Skills
QuickBooks, ERP System..., Small Business...

Education
DePaul University   2004 — 2008
Masters of Business Administration, Finance

University of Northern Iowa   1991 — 1996
Bachelor of Arts, Accounting

Chad Graham Chad Graham Austin, Texas Details
Chad Graham's APAC customer services inc. Experience November 2004 - October 2008
Job Director of Sales at Office Depot Business Solutions Division
Industry Business Supplies and Equipment
Experience
Office Depot  January 2014 - Present
Office Depot- Business Solutions Division  September 2011 - January 2014
GCA Services Group  November 2008 - September 2011
APAC Customer Services, Inc.   November 2004 - October 2008
Office Depot  1995 - 2004

Skills
Sales Management, Account Management, New Business Development, Salesforce.com, Sales Process, Management, Cold Calling, Solution Selling, Direct Sales, Sales, Sales Operations, B2B, Selling, Strategy, Coaching, Leadership, Contract Negotiation, Outsourcing, Customer Retention, Call Centers, Sales Presentations, Key Account Management, CRM, P&L Management, Customer Satisfaction, Forecasting, Lead Generation, Time Management, Income Statement, Pricing, Business Development, Cross-functional Team..., Team Building, Strategic Partnerships, Operations Management, Customer Experience, Negotiation, Team Leadership, Training, P, Strategic Planning, Customer Service, Marketing Strategy, Process Improvement

Education
The University of Texas at Austin   1991 — 1994
Business Management

The University of Texas at Arlington
BA, Management

Norman Bresemann Norman Bresemann Greater Memphis Area Details
Norman Bresemann's APAC customer services inc. Experience April 2000 - October 2005
Job Sr Human Capital Leader at KM Logistics
Industry Human Resources
Experience
KM Logistics  June 2011 - Present
State of Arizona  November 2010 - July 2011
ClearPoint - HCO   July 2009 - November 2010
Merck  January 2006 - July 2009
APAC Customer Services Inc  April 2000 - October 2005
Exelon Corporation  September 1976 - April 2000

Skills
Culture Change, Behavioural Change, Visionary Thinking, Management Development, Vision, Employee Engagement, Performance Management, Workforce Planning, Mentoring, Strategy, Deferred Compensation, Team Building, Vendor Management, Management, Call Centers, Outsourcing, Personnel Management, Organizational..., Mergers & Acquisitions, Training, Customer Service, Executive Management, Software Documentation, Time Management, Project Management, Coaching, HR Policies, Employee Training, Labor Relations, Hiring, Career Development, Payroll, Process Improvement, Strategic Planning, Management Consulting, Consulting, Temporary Placement, Project Planning, BPO, Budgets, College Recruiting, HR Consulting, Executive Search, Performance Improvement, CRM, Benefits Administration, Technical Recruiting, Onboarding, Sourcing, Internet Recruiting

Education
City University of New York   1998 — 1999
Organizational Development, Certification

Lewis University   1981 — 1983
BA, Business

College of DuPage   1975 — 1979
AA, Business

Ken Derr Ken Derr Sioux Falls, South Dakota Details
Ken Derr's APAC customer services inc. Experience May 2006 - September 2008
Job Network Engineer at Midcontinent Communications
Industry Telecommunications
Experience
Midcontinent Communications  June 2010 - Present
URrelay, Inc   December 2008 - December 2009
Iowa Health System  September 2008 - December 2008
APAC Customer Services, INC  May 2006 - September 2008
MCI/MCI Worldcom  September 1998 - June 2004
MCI  October 1994 - September 1998

Skills
Disaster Recovery, Networking, VoIP, Troubleshooting, Ethernet, Cisco IOS, TCP/IP, Integration, Project Management, Network Engineering, Business Intelligence, Cisco Technologies, Leadership, BGP, Hardware, Routing Protocols, Databases

Education
Kirkwood Community College   1988 — 1990
AAS, Electrical Engineering Technology

Linn-Mar Community School   1981 — 1985
Diploma

Ajibola Johnson Ajibola Johnson Greater Chicago Area Details
Ajibola Johnson's APAC customer services inc. Experience May 2010 - September 2011
Job Enterprise Risk & Audit Manager at Hospira
Industry Pharmaceuticals
Experience
Hospira  December 2014 - Present
Hospira  February 2015 - May 2015
Hospira  April 2013 - December 2014
Hospira  June 2014 - August 2014
Hospira  September 2011 - April 2013
APAC Customer Services, Inc  May 2010 - September 2011
Ernst & Young  October 2009 - May 2010
Ernst & Young  June 2007 - October 2009

Skills
Internal Audit, Sarbanes-Oxley Act, Internal Controls, Auditing, IT Audit, Risk Assessment, Enterprise Risk..., Financial Risk, Management, Risk Management, Recruiting, Information Security, External Audit, Information Technology, Managerial Finance, Program Management

Education
Northwestern University - Kellogg School of Management   2013 — 2015
Master of Business Administration (MBA), Management & Strategy and Health Enterprise Management

University of Illinois at Urbana-Champaign   2003 — 2007
B.S., Management Information Systems

Rohan Badhwar Rohan Badhwar Montreal, Canada Area Details
Rohan Badhwar's APAC customer services inc. Experience October 2013 - April 2014
Job Learning French for Quebec Immigration
Industry Banking
Experience
Pivotal Payments  September 2014 - April 2015
APAC Customer Services Inc.   October 2013 - April 2014
Kovasys IT Recruitment Inc.  May 2013 - July 2013
McGill Rosman and Morris Goodman Cancer and Research Centre   January 2012 - April 2012
Standard Chartered Bank Wholesale Banking   August 2011 - September 2011
McGill University Political Science   April 2011 - May 2011
McGill Model United Nations  October 2010 - January 2011
Standard Chartered Bank  June 2010 - August 2010
Sedna Business Consultants Pte. Ltd Singapore   July 2008 - August 2008

Skills
Analysis and Research, Communication, Flexibility,..., HTML, CSS, Bloomberg, Microsoft Office, Microsoft Excel, Microsoft SQL Server, Microsoft Exchange, Photoshop, SPSS, Foreign Exchange, Economics, Econometrics, Research, Clinical Research, Marketing Research, Data Coding, Consulting, International..., Microsoft Word, Investments, Social Media, Management, Business Analysis, Recruiting, PowerPoint

Education
McGill University   2009 — 2013
Bachelor of Arts (B.A.), Economics

The British School   2007 — 2009
international baccalaureate, Economics

Tia Williams Tia Williams Charlotte, North Carolina Area Details
Tia Williams's APAC customer services inc. Experience October 2010 - May 2014
Job Red Ventures Sale Professional
Industry Outsourcing/Offshoring
Experience
Red Ventures  May 2014 - Present
APAC Customer Services, Inc  October 2010 - May 2014
Rite Aid  April 2008 - December 2008
Lowe’s Home Improvement  May 2005 - January 2007

Skills
BPO, Workforce Management, Call Centers, Customer Satisfaction, Customer Experience, Management, Team Leadership, COPC, Soft Skills, Coaching, Call Center Development, Inbound Marketing, Team Management, Contact Centers

Education
North Carolina Central University   2004 — 2009

Flint Southwestern Academy   1998 — 2002
Diploma, General Studies

Genesee Area Skill Center   2000 — 2002

Jay Parikh Jay Parikh Greenville, South Carolina Area Details
Jay Parikh's APAC customer services inc. Experience June 2007 - June 2010
Job Vice President of Global Support at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon  October 2014 - Present
Perceptis  June 2012 - September 2014
AonHewitt  April 2011 - June 2012
APAC Customer Services  March 2010 - April 2011
APAC Customer Services Inc.   June 2007 - June 2010
SITEL Corporation  November 2005 - June 2007
Convergys  May 2004 - December 2005
SITEL Corporation  June 2003 - May 2004
SITEL Corporation  2001 - June 2003

Skills
BPO, Workforce Management, Process Improvement, Operations Management, Leadership, Call Centers, Outsourcing, Training, Call Center, Contact Centers, Team Building, Analytics, Forecasting, Workforce Planning, Vendor Management, Business Process..., Service Delivery, Transition Management, Capacity Planning, Program Management, Customer Satisfaction, Management, Performance Management, Avaya, Employee Relations, Call Center Development, Customer Retention, Employee Engagement, Problem Solving, IEX, Project Planning, Customer Service, New Business Development, Building Strong Teams, Inbound Marketing, Planning, Scheduling, Genesys, Process Scheduler, Metrics, Offshoring, Multi-site Management, Multi-channel..., Aspect, P&L Management, COPC Registered..., Avaya Technologies, Customer Experience, CRM, Strategy

Education
University of North Carolina at Charlotte   1997 — 2001

Chapel Hill High School   1994 — 1997

Christopher Salvatore Christopher Salvatore Corpus Christi, Texas Area Details
Christopher Salvatore's APAC customer services inc. Experience May 2000 - September 2003
Job Vice President, Workforce Solutions at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions  March 2014 - Present
APAC Customer Services  March 2012 - March 2014
NCO Financial Systems  February 2004 - March 2012
APAC Customer Services, Inc  May 2000 - September 2003

Skills
Outsourcing, Call Center, Workforce Management, Management, Program Management, Forecasting, Contact Centers, Call Centers, Vendor Management, Operations Management, Strategic Planning, Account Management, Business Development, Leadership, Customer Satisfaction, Strategy, Sales, Telecommunications, Team Building, Budgets, Training, Performance Management, IEX, BPO, CRM, Integration, Process Improvement, Customer Experience, Executive Management, Coaching, Team Leadership, Business Process..., Change Management, Team Management, Call Center Development, Customer Retention, Inbound Marketing, Cross-functional Team..., Service Delivery, Recruiting, Offshoring, Avaya, Human Resources, Employee Engagement, P&L Management, ACD, Business Analysis, Telemarketing, Employee Relations, IVR

Education
Paul Smith's College   1994 — 1996

Norman Leturgey Norman Leturgey Buffalo, New York Details
Norman Leturgey's APAC customer services inc. Experience September 2009 - April 2012
Job Operations Analyst at First Niagara Bank
Industry Outsourcing/Offshoring
Experience
First Niagara Bank  September 2015 - Present
M&T Bank  August 2013 - Present
APAC Customer Services, Inc  September 2009 - April 2012
Sitel  February 1995 - September 2008
ClientLogic  1999 - 2003

Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Forecasting, Vendor Management, Outlook, Microsoft Excel, Outsourcing, Operations Management, Access, Pricing, Income Statement, RFP, Analysis, Microsoft Office, Training, Customer Support, Workforce Management, Account Management, Data Analysis, Budgets, Management, Data Entry, CRM, Microsoft Word, Analytics, Performance Management, Business Analysis, Team Building, Spreadsheets, PowerPoint, Variance Analysis, Team Leadership, Time Management, Invoicing, Business Process..., Six Sigma, Call Centers

Education
Niagara County Community College

Laurie Kiel Laurie Kiel Tucson, Arizona Area Details
Laurie Kiel's APAC customer services inc. Experience November 2007 - April 2011
Job
Industry Entertainment
Experience
APAC Customer Services, Inc.   November 2007 - April 2011
AOL  April 2005 - February 2007
UPS TeleServices  August 2000 - May 2001
Ups Teleservices  August 1999 - August 2000

Skills
Writing, Customer Relations, Coaching, Public Speaking, Teaching, Word, Microsoft Word, Customer Service, Management, Teamwork, Troubleshooting, Leadership, Training, Leadership Development, Social Networking, Team Leadership, Call Centers, Team Building, Recruiting, Customer Satisfaction, Editing, Microsoft Excel

Education
University of Phoenix   2002 — 2005
Masters, Adult Education and Distance Learning

Iowa State University   1973 — 1977
BS, Child Development/Elementary Education

Phyllis Anne Smith Phyllis Anne Smith Norfolk, Virginia Area Details
Phyllis Anne Smith's APAC customer services inc. Experience July 2010 - July 2011
Job Office Manager at Riverside Health System
Industry Outsourcing/Offshoring
Experience
Riverside Health System  April 2014 - Present
Riverside Health System  December 2011 - Present
Riverside Health System  December 2011 - April 2014
Job Searching  July 2011 - December 2011
APAC Customer Services, Inc  July 2010 - July 2011
APAC Customer Services, Inc  March 2007 - July 2010
Dominion Enterprises  September 2006 - March 2007
Target Corporation  July 1996 - September 2006

Skills
Employee Relations, Human Resources, Training, HR Policies, Succession Planning, Deferred Compensation, Employee Benefits, Coaching, Leadership, Team Building, Interviews, PeopleSoft, Management, Team Leadership, Workers Compensation, Customer Satisfaction, Process Improvement, Call Centers, Performance Management, Program Management, Onboarding, Customer Service, Employee Training, Recruiting

Education
Tidewater Community College   1995 — 1996

Great Bridge High School   1980 — 1984
Diploma, General Studies

Dawn Kieran Dawn Kieran Greater Los Angeles Area Details
Dawn Kieran's APAC customer services inc. Experience August 2012 - January 2013
Job ECT Planner @ Swift Transportation
Industry Transportation/Trucking/Railroad
Experience
Swift Transportation  March 2015 - Present
H.O.P.E. Group, LLC.   May 2012 - November 2014
Catamaran RX  September 2013 - September 2014
Phoenix Comicon  2012 - April 2014
APAC Customer Services, Inc.   August 2012 - January 2013
The Children's Center for Neurodevelopmental Studies   February 2011 - June 2012
CSK AUTO, INC.   February 2008 - May 2009
SULLIVAN MOVING AND STORAGE   December 2005 - February 2008

Skills
Applied Behavioral..., Positive Behavior..., Alternative..., CPR/First Aid, AZ DPS Level One..., MS Windows 95-Vista, ACT! Database, Mover’s Suite -..., Microsoft Office, PeopleSoft, Sales, Microsoft Excel, PowerPoint, Time Management, Photoshop, Microsoft Word, Human Resources, Social Media, Social Networking, Accounting, ACT!, Invoicing, Event Planning, Customer Service, Blogging, Leadership, Facebook, Outlook, Training, Public Speaking, Healthcare, Event Management, Marketing, Team Building, Recruiting, Team Leadership, Public Relations

Education
State University of New York at Old Westbury   1997 — 1999
None, Business Administration and Management, General, 3.0

The South Oaks Institute Training Program   1995 — 1996
Certificate Program, Drug and Alcohol Counselor, 3.0

Farmingdale State University of New York   1985 — 1986
GED, High School Equivalence Certificate Program

Roberto Noperi Roberto Noperi Tucson, Arizona Area Details
Roberto Noperi's APAC customer services inc. Experience April 2002 - January 2007
Job Family Services Coordinator at Gospel Rescue Mission, Tucson, AZ
Industry Individual & Family Services
Experience
Gospel Rescue Mission, Tucson, AZ   August 2015 - Present
Renewal Centers   July 2015 - Present
University of Phoenix  May 2015 - Present
SOUTHERN ARIZONA LANDSCAPING   July 2009 - Present
Southern Arizona Landscaping   July 2009 - Present
John Deere  September 2008 - October 2010
Manpower  January 2007 - September 2008
APAC Customer Services, Inc.   April 2002 - January 2007
Paloverde Real Estate   January 2000 - April 2002
The Groundskeeper  May 1994 - January 2000

Skills
Organizing, Community Development, Sales, Marketing Strategy, Leadership, Business Development, Advertising, Teamwork, Temporary Placement, Coaching, Leadership Development, Team Building, Recruiting, Small Business, Sales Management, Strategic Planning, Human Resources, Time Management, Fundraising, Public Speaking, Customer Service, Selling, Budgets, Business Planning, Social Networking, Training, New Business Development, Social Media Marketing, Social Media, Marketing, Entrepreneurship, Public Relations, Marketing Communications

Education
University of Phoenix   2006 — 2010
Bachelor of Science, Business Management

Kris Grzywa Kris Grzywa Greater Omaha Area Details
Kris Grzywa's APAC customer services inc. Experience September 1997 - May 2000
Job Customer Success Leader, Account Development Executive and Project Management Professional
Industry Computer & Network Security
Experience
Client Resources, Inc.   April 2015 - Present
Solutionary  September 2009 - June 2014
Screenscape Studios  July 2008 - September 2009
GiftCertificates.com  November 2007 - July 2008
Infogroup  November 2006 - November 2007
Surdell and Partners   July 2005 - November 2006
Meridian, Inc.   May 2000 - June 2005
APAC Customer Services, Inc.   September 1997 - May 2000
MemberWorks, Inc.   February 1997 - September 1997
ITI Marketing Services, Inc.   February 1994 - February 1997

Skills
Business Process..., CRM, Business Development, Project Management, Strategic Planning, Direct Sales, P&L Management, Account Management, Salesforce.com, Lead Generation, SaaS, Vendor Management, New Business Development, Call Center, Solution Selling, Strategic Partnerships, Team Management, Information Security..., Network Security, Budgets, Outsourcing, Networking, Security, Marketing Strategy, Information Security, Business Continuity, Call Centers, Sales, Telecommunications, IT Management, Email Marketing, Management, Leadership, Strategy, Process Improvement, Selling, Sales Operations, Training, Customer Retention, Pre-sales, Managed Services, Customer Satisfaction, Sales Management, Professional Services, Enterprise Software, Service Delivery, Data Center, PCI DSS, Marketing, Disaster Recovery

Education
Bellevue University
BA, Business

University of Nebraska at Kearney
Bachelor of Arts (B.A.), Business

Mike Marrow Mike Marrow Boca Raton, Florida Details
Mike Marrow's APAC customer services inc. Experience January 2008 - September 2010
Job CEO at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon  February 2012 - Present
APAC Customer Services, Inc.   January 2008 - September 2010
Affiliated Computer Services  January 2003 - January 2008
CyberRep, Inc   January 1999 - January 2003
IRT  January 1997 - January 1999
PRC, LLC  1996 - 1997

Skills
BPO, Workforce Management, Call Center, Outbound, Outsourcing, Contact Centers, Telecommunications, Account Management, Avaya, Business Development, Business Process, Business Process..., CRM, Call Center Development, Call Centers, Change Management, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Executive Management, Inbound Marketing, Lead Generation, Leadership, Management, Offshoring, Operations Management, P, Performance Management, Process Improvement, Professional Services, Quality Assurance, Recruiting, SaaS, Service Delivery, Six Sigma, Strategy, Team Building, Team Leadership, Team Management, Technical Support, Telemarketing, Training, Vendor Management

Education
San Jose State University
Bachelor of Arts (B.A.), Mathematics

San Jose State University
Master of Education (MEd), Educational/Instructional Technology

Dee Mandeville Dee Mandeville Chandler, Arizona Details
Dee Mandeville's APAC customer services inc. Experience April 2002 - September 2003
Job Customer Solution Agent 2
Industry Consumer Services
Experience
PayPal  June 2015 - Present
Citi  July 2013 - February 2014
C3/CustomerContactChannels, Inc.   August 2011 - June 2013
Convergys  November 2008 - June 2009
Greyhound Bus Lines  October 2007 - September 2008
Office Team  January 2007 - October 2007
Susan Sisler, Realtor   June 2006 - February 2007
Patio Pools   April 2005 - October 2005
Realty Executives, Inc   May 2004 - April 2005
APAC Customer Services, Inc  April 2002 - September 2003

Skills
Sales, Call Center, Operations Management, Management, Recruiting, Databases, Accounting, Workforce Management, BPO, Human Resources, Data Entry, Access, Employee Benefits, Outlook

Education
Pima Community College   2010 — 2016
Liberal Arts and Sciences, General Studies and Humanities

Pima Community College   2011 — 2013
Associate of Arts (A.A.), Liberal Arts

Jason Groenjes Jason Groenjes Greater Omaha Area Details
Jason Groenjes's APAC customer services inc. Experience April 1996 - February 2005
Job Director Enterprise Architecture at West Corporation
Industry Telecommunications
Experience
West Corporation  February 2011 - Present
West Corporation  February 2005 - January 2011
APAC Customer Services, Inc.   April 1996 - February 2005

Education
University of Nebraska-Lincoln   1989 — 1993

John Thole John Thole Iowa City, Iowa Area Details
John Thole's APAC customer services inc. Experience January 2007 - May 2007
Job Systems Administrator at Heartland Express
Industry Transportation/Trucking/Railroad
Experience
Heartland Express  May 2007 - Present
APAC Customer Services, Inc.   January 2007 - May 2007
APAC Customer Services, Inc.   March 2006 - January 2007
APAC Customer Services, Inc.   November 2003 - March 2006
APAC Customer Services, Inc.   April 2000 - November 2003

Education
University of Iowa - Henry B. Tippie College of Business   1996 — 1998
BBA, Finance

Kirkwood Community College   1994 — 1996
AA, Pre-Business

Darren Ferko Darren Ferko Davenport, Iowa Area Details
Darren Ferko's APAC customer services inc. Experience 2004 - June 2006
Job Director, Global Organizational Development & Talent Management at APAC Customer Services
Industry Human Resources
Experience
APAC Customer Services  June 2006 - Present
APAC  November 2004 - June 2006
APAC Customer Services, Inc.   2004 - June 2006
Ceridian  1999 - 2004

Education
Indiana University Bloomington   1985 — 1990

Jolie Helgesen Jolie Helgesen Greater Chicago Area Details
Jolie Helgesen's APAC customer services inc. Experience March 2007 - July 2013
Job Human Resources & Business Operations Assistant at Bang & Olufsen
Industry Human Resources
Experience
Bang & Olufsen America  August 2013 - Present
APAC Customer Services, Inc.   March 2007 - July 2013
Spherion  January 2004 - March 2007
Sports Authority  December 1997 - October 2003

Skills
Onboarding, Employee Relations, Talent Acquisition, Recruiting, Applicant Tracking..., Performance Management, Human Resources, HRIS, Employee Engagement, Benefits Administration, Organizational..., Personnel Management, Employee Training, Vendor Management, Leadership Development, Microsoft Office, Lotus Notes, Microsoft Excel, Change Management, Microsoft Word, Workforce Planning

Education
Northern Illinois University

Cindy Madison Cindy Madison Syracuse, New York Area Details
Cindy Madison's APAC customer services inc. Experience July 2006 - September 2007
Job HR Manager at APAC Customer Services, INc.
Industry Human Resources
Experience
APAC Customer Services, INc.   July 2006 - September 2007

Education
Cornell University
BSILR, Industrial Labor Relations and Business

Dynette Lucas Dynette Lucas Greater Chicago Area Details
Dynette Lucas's APAC customer services inc. Experience July 2006 - June 2010
Job Financial Analyst at Hotel Technology Next Generation
Industry Hospitality
Experience
Hotel Technology Next Generation  August 2015 - Present
APAC Customer Services  June 2010 - June 2014
APAC Customer Services, Inc.   July 2006 - June 2010
United Airlines, Inc.   April 2004 - July 2006
United Airlines, Inc.   February 2000 - April 2004

Skills
Variance Analysis, Finance, Financial Reporting, General Ledger, GAAP, Financial Analysis, Process Improvement, Corporate Finance, Accounting, P&L, Forecasting, Analysis, Management, Budgets, Microsoft Excel

Education
DePaul University   1988 — 1992

Dan Holstad Dan Holstad Cedar Rapids, Iowa Area Details
Dan Holstad's APAC customer services inc. Experience 1994 - June 2009
Job Senior Unix Administrator at The University of Iowa
Industry Information Services
Experience
The University of Iowa  July 2013 - Present
ACT  June 2012 - July 2013
ACT  June 2009 - June 2012
APAC  June 2008 - June 2009
APAC Customer Services, INC  1994 - June 2009

Skills
Red Hat Linux, AIX, VMware, Splunk, Python, Bash, Ubuntu, PostgreSQL, PHP, Perl, TeamQuest, RHN Satellite, YUM, Kickstart, OpenLDAP, OSSEC, Update Manager, ESXi, SAN, MongoDB, Nagios, Cluster, System Administration, Linux System..., RHEL, Unix, RedHat, Linux, VMware Infrastructure, Unix Shell Scripting, Servers, Shell Scripting, Troubleshooting, DNS, Security, Cisco IOS, OS X, Server Architecture, Databases, Virtualization, Disaster Recovery, Firewalls, VMware ESX, Apache, Software Installation, Operating Systems, DHCP, Puppet, Server Administration

Education
University of Iowa   1986 — 1990

Jeff Wilde Jeff Wilde Cleveland/Akron, Ohio Area Details
Jeff Wilde's APAC customer services inc. Experience 1997 - 1997
Job Director Service Management at OpenText
Industry Information Technology and Services
Experience
OpenText  October 2013 - Present
GXS Worldwide, Inc   May 2012 - October 2013
Rockwell Automation  March 2008 - May 2012
Progressive Insurance  July 1997 - November 2007
US Army, 101St Airborne, 101st Aviation Brigade   February 1991 - February 1997
APAC Customer Services Inc.   1997 - 1997
Consolidated Stores Inc, "Big Lots"   1986 - 1989

Skills
Loss Prevention, Strategy, Iso 9000, Information Technology, Project Management, Management, Leadership, Configuration Management, Vendor Management, ITIL, Disaster Recovery, Process Improvement, Integration, Troubleshooting, IT Service Management, IT Operations, Business Analysis, IT Management, Enterprise Software, Program Management

Education
Excelsior College   1990 — 1993
AS, Liberal Arts/Aviation Technology

Ken Terukina Ken Terukina Cedar Rapids, Iowa Area Details
Ken Terukina's APAC customer services inc. Experience 1999 - 2002
Job CRST Expedited, Inc.
Industry Transportation/Trucking/Railroad
Experience
Tektivity  February 2010 - June 2013
TeleperformanceUSA  January 2008 - May 2008
CIVCO Medical Solutions  August 2004 - February 2006
APAC Customer Services, Inc  1999 - 2002
LinkUSA/Global Crossing   1997 - 1999

Skills
Operations Management, Strategic Planning, Customer Service, Sales Management, Operational Excellence, Project Management, Operational Planning, Business Process..., Business Planning, Sales, Strategy, Turn Around Management, Marketing, Call Center, Budgets, Call Centers, Team Leadership, Telecommunications, Start-ups, Management, Process Improvement, Leadership

Education
Coe College   1977 — 1981
BA, Business Administration

Damien Memorial High School

Russell Causey Russell Causey Greater Chicago Area Details
Russell Causey's APAC customer services inc. Experience September 2000 - November 2005
Job Consultant at Tatum US
Industry Accounting
Experience
Tatum, a Randstad company  July 2014 - Present
Material Sciences Corporation  August 2008 - July 2014
Kester  November 2005 - August 2008
APAC Customer Services, Inc.   September 2000 - November 2005
Chicago Beverage Systems, LLC  September 1997 - March 2000
CHEP  1991 - 1997
Baxter Healthcare  1988 - 1991

Skills
SEC reporting, Consolidation, GAAP, Financial Reporting, Hyperion, CPA, Essbase, Budgeting, SOX, HFM, Accounting, Fixed Assets, General Ledger, Excel, US GAAP, Internal Controls, Hyperion Enterprise, SEC filings, Process Improvement, Mergers & Acquisitions, Managerial Finance, Financial Analysis, Finance, Forecasting, Sarbanes-Oxley Act, Budgets, SEC Filings

Education
Purdue University - Krannert School of Management   1974 — 1978
BS, Accounting

Lavanya Gundamaraju Lavanya Gundamaraju Greater Minneapolis-St. Paul Area Details
Lavanya Gundamaraju's APAC customer services inc. Experience July 2004 - May 2007
Job Agile can be fragile without good leadership. My passion is to create high performing agile teams that can win!
Industry Information Technology and Services
Experience
Thomson Reuters  September 2014 - Present
Thomson Reuters  January 2014 - March 2015
Thomson Reuters  August 2011 - December 2013
Thomson Reuters  February 2008 - October 2011
Perficient  May 2007 - February 2008
Apac Customer Services Inc  July 2004 - May 2007
APAC  2004 - 2007

Skills
Hudson, Agile Methodologies, Software Development, Requirements Analysis, .NET, Software Project..., XML, Web Services, SQL, SDLC, Java, Tomcat, Scrum, Microsoft SQL Server, PL/SQL, Oracle, Configuration Management, TFS, Hibernate, SOA

Education
University of Missouri-Kansas City   2001 — 2004
Masters, Computer science & Engineering

Osmania University   1997 — 2001
Bachelors, Computer science & Engineering

David Thul David Thul Cedar Rapids, Iowa Area Details
David Thul's APAC customer services inc. Experience January 1999 - March 2008
Job Indian Creek Country Club
Industry Outsourcing/Offshoring
Experience
Indian Creek Country Club  March 2008 - Present
Metro Sports Report   February 2011 - January 2014
APAC Customer Services Inc  January 1999 - March 2008
Business Response, Inc  January 1997 - January 1998
Business Response, Inc  January 1995 - January 1997
Personal Safety Corp   January 1992 - January 1995
U.S. Cellular   January 1991 - January 1992
Teleconnect/MCI   January 1986 - January 1991

Skills
Account Management, Sales, Competitive Analysis, Telecommunications, Consulting, Recruiting, Technical Support, Trade Shows, Banking, Profit, IT Management, Database Administration, Budgets, Call Centers, Marketing, Program Management, Leadership

Education
Loras College   1984 — 1986
BA, Business

Northeast Iowa Community College   1981 — 1983
AAS, Marketing and Management

Joy Shulruff Joy Shulruff Greater Chicago Area Details
Joy Shulruff's APAC customer services inc. Experience April 2010 - April 2012
Job Assistant General Counsel at Expert Global Solutions, Inc.
Industry Law Practice
Experience
Expert Global Solutions, Inc.   April 2012 - Present
APAC Customer Services, Inc.   April 2010 - April 2012
Galmont Consulting  January 2010 - April 2010
Bank of America  October 2007 - March 2008
LaSalle Bank Corporation/ABN AMRO Bank N.V.   April 2000 - September 2007
ABN AMRO Incorporated f/d/b/a The Chicago Corporation   January 1986 - April 2000

Skills
Litigation, Compliance, Employment Law, Executive Management, Risk Management, Risk Assessment, Outsourcing, Customer Relations, Due Diligence, Asset Management, Trading, Customer Service, Asset Managment, Contract Negotiation, Employee Relations, Negotiation, Leadership, Analysis, Mergers & Acquisitions, Corporate Governance, Management

Education
Chicago-Kent College of Law, Illinois Institute of Technology   1982 — 1985
JD

University of Illinois at Urbana-Champaign   1977 — 1981
BA, Finance

Cindy Madison Cindy Madison Syracuse, New York Area Details
Cindy Madison's APAC customer services inc. Experience July 2006 - September 2007
Job HR Manager Carrier Operations/Engineering
Industry Human Resources
Experience
UTC Building & Industrial Systems  September 2007 - Present
Carrier Corporation  September 2007 - Present
APAC Customer Services, Inc.   July 2006 - September 2007
Syracuse Research Corporation (SRC)   January 2004 - April 2006
Syracuse Research Corp  January 2004 - April 2006
Lockheed Martin  November 1998 - January 2004
Diemolding Corporation  February 1989 - November 1998

Skills
Human Resources, New Hire Orientations, Recruiting, Performance Management, Talent Management, Employee Engagement, Engineering, Hiring, Technical Recruiting, HRIS, Onboarding, Employee Benefits, Customer Service, Leadership, Cross-functional Team..., Employee Relations, Personnel Management, Deferred Compensation, Training, Project Management, Succession Planning

Education
Cornell University
BSILR, Industrial Labor Relations/HR

Onondaga Community College
AAS BA, Business Administration

Gabriel Rodriguez, MBA, PHR Gabriel Rodriguez, MBA, PHR Austin, Texas Area Details
Gabriel Rodriguez, MBA, PHR's APAC customer services inc. Experience October 1997 - March 2003
Job HR Business Partner People & Culture at Bigcommerce
Industry Human Resources
Experience
Bigcommerce  September 2015 - Present
Seton Healthcare Family  February 2014 - September 2015
MOHELA  September 2004 - February 2014
The Adam's Mark Hotels and Resorts   October 2003 - September 2004
APAC Customer Services, Inc.   October 1997 - March 2003

Skills
Human Resources, Employee Relations, Employee Engagement, Onboarding, Talent Management, Recruiting, Performance Management, HRIS, Organizational..., HR Policies, Training Delivery, Diversity, Training Facilitation, Training, Talent Acquisition, Employment Law, Team Building, Customer Service

Education
Lindenwood University
Master of Business Administration (M.B.A.), Management Emphasis, 3.92

Lindenwood University
Bachelor of Arts (B.A.), Human Resource Management, 3.88

Art Institute of Houston
AA, Communications

Vincent Howard Vincent Howard Charleston, South Carolina Area Details
Vincent Howard's APAC customer services inc. Experience January 2000 - January 2001
Job Manager at IHG InterContinental Hotels Group
Industry Law Enforcement
Experience
IHG - InterContinental Hotels Group  January 2013 - Present
SC PROBATION   September 2006 - February 2013
ADT SECURITY SERVICES, INC  January 2002 - April 2006
ADT  2002 - 2006
APAC CUSTOMER SERVICES, INC  January 2000 - January 2001
HARRISON FULFILLMENT SERVICES, INC   January 1999 - January 2000
GENERAL ELECTRIC CAPITAL CORP  January 1995 - January 1998
AMERICAN EXPRESS TRAVEL RELATED SERVICES  January 1986 - January 1995

Skills
Customer Service, Customer Relations, Supervisory Skills, Call Center, Budgeting, Process Improvement, Sales Management, Profit & Loss Management, Call Center Development, Six Sigma, Sales Operations, Staff Management, Customer Retention, Law Enforcement, Collections Management

Education
North Carolina Agricultural and Technical State University   1981 — 1985
BA, Mass Communication

Lynn Refer Lynn Refer Greater Chicago Area Details
Lynn Refer's APAC customer services inc. Experience 2007 - 2008
Job Telecommunications executive
Industry Telecommunications
Experience
Peerless Network, Inc.   September 2008 - Present
TelecomTransport Management (TTM)   January 2009 - October 2013
APAC Customer Services, Inc.   2007 - 2008
Level3 Communications  2006 - 2008
Looking Glass Networks  2000 - 2006
MCIWorldcom  1997 - 2000
MFS Communications  1993 - 1996
Ameritech Development   1990 - 1993

Education
Northwestern University - Kellogg School of Management   1983 — 1985
Masters of Management, Finance, Acctg.

Iowa State University   1978 — 1982
Engineering

HLV

Brian Johnson, MBA Brian Johnson, MBA Greater Chicago Area Details
Brian Johnson, MBA's APAC customer services inc. Experience August 2009 - January 2012
Job Experienced FP&A Manager and Controller
Industry Automotive
Experience
UCI-Fram   January 2012 - Present
UCI-Fram Group  2012 - 2014
APAC Customer Services, Inc  August 2009 - January 2012
APAC Customer Services, Inc  January 2008 - August 2009
Allstate  June 2006 - December 2007
Allstate  August 2005 - May 2006
Allstate  December 2000 - August 2005
Bed Bath & Beyond  September 1997 - February 2000
Sam's Club  July 1992 - September 1997

Skills
Financial Modeling, Forecasting, Analysis, Strategy, Finance, Leadership, Business Planning, Strategic Planning, Budgets, Training, Consulting, Cost Accounting, Cost Management, Managerial Finance, Cross Functional..., Sarbanes-Oxley, Variance Analysis, Financial Reporting, Internal Controls, Financial Analysis, Auditing, Financial Forecasting, Accounting, Financial Accounting, General Ledger, Account Reconciliation, Essbase, SAP ERP, Brio Query, Oracle E-Business Suite, Hyperion Planning, Hyperion HFM, Business Objects, Lawson General Ledger, VBA, Microsoft Excel, Access, SPSS, Sarbanes-Oxley Act, Strategic Financial..., Cash Flow, Financial Audits, Management, ERP, Process Improvement, SAP, Hyperion Enterprise, Business Process...

Education
Lake Forest Graduate School of Management   2001 — 2005
Master of Business Administration (MBA), Finance/Business

Minnesota State University, Mankato   1989 — 1992
Bachelor's degree, Marketing, Real Estate and Insurance, Industrial/Organizational Psychology, 3.4/4.0

Kelly Grayson Kelly Grayson Dallas/Fort Worth Area Details
Kelly Grayson's APAC customer services inc. Experience September 2001 - September 2004
Job Training and Development Manager at Alsbridge
Industry Professional Training & Coaching
Experience
Alsbridge  November 2013 - November 2014
MillerCoors  May 2013 - November 2013
MillerCoors  February 2012 - May 2013
Lockheed Martin Aeronautics  October 2009 - December 2011
United States Postal Service - National EEO Investigative Services Office   September 2007 - June 2009
Alliance Data, Mail Services   July 2006 - June 2008
Parago, Inc.   October 2004 - March 2006
APAC Customer Services, Inc.   September 2001 - September 2004
SBC/Ameritech  September 1995 - January 2001

Skills
Training, Employee Training, Program Management, Process Improvement, Leadership, Change Management, Team Building, Quality Assurance, Management, Project Management, Analysis, Interviews, Budgets, Start-ups, Career Development, Customer Service, Leadership Development, Project Planning

Education
Jones International University   2006 — 2009
MEd, Corporate Training and Knowledge Management

Bethune-Cookman University   1990 — 1995
BS, Criminal Justice

Jill E. Uttech, PHR, CEBS, CCP, GRP Jill E. Uttech, PHR, CEBS, CCP, GRP Kenosha, Wisconsin Details
Jill E. Uttech, PHR, CEBS, CCP, GRP's APAC customer services inc. Experience March 2012 - June 2012
Job Human Resources Director at Warren Industries, Inc.
Industry Human Resources
Experience
Warren Industries, Inc.   July 2013 - Present
Ohio Medical Corporation  June 2012 - November 2012
WMS Gaming  June 2012 - October 2012
APAC Customer Services, Inc.   March 2012 - June 2012
Permacel  May 2007 - October 2009
Goodman Packaging Equipment   2004 - 2006
Outokumpu  1996 - 2000
WMS Gaming  1992 - 1996

Skills
HRIS, Recruiting, Payroll, Workers Compensation, Labor Relations, Microsoft Excel, ADP Payroll, Management, Employee Benefits, Personnel Management, Microsoft Word, Human Resources, Training, Benefits Administration, ADP E-Time, Certified Compensation..., Retirement Benefits, Oracle HR, Industrial Safety, OSHA 30-Hour, Employee Relations, Process Improvement, PowerPoint, Certified Employee..., Global Renumeration..., Microsoft PowerPoint, Paycom, Performance Management

Education
University of Wisconsin-Parkside   1983 — 1987
BS, Business Administration & Labor and Industrial Relations

Gateway Technical College
Accounting

Robert Nachwalter Robert Nachwalter Dodgeville, Wisconsin Details
Robert Nachwalter's APAC customer services inc. Experience November 2008 - February 2012
Job Associate General Counsel at Lands' End
Industry Retail
Experience
Lands' End  January 2015 - Present
RBN Legal Counsel, LLC   January 2013 - December 2014
APAC Customer Services, Inc.   November 2008 - February 2012
Whitehall Jewelers Holdings, Inc.   April 2006 - November 2008
Ryder System, Inc.   May 2003 - April 2006
Birks & Mayors Inc. (f/k/a Mayors Jewelers, Inc., Jan Bell Marketing, Inc.),   November 2001 - April 2003
Birks & Mayors Inc. (f/k/a Mayors Jewelers, Inc., Jan Bell Marketing, Inc.),   June 1999 - November 2001
Carlson & Associates, P.A. (p.k.a. Carlson & Bales, P.A.) Miami, FL   March 1997 - June 1999

Skills
Management, Legal Compliance, Finance, Corporate Governance, Mergers & Acquisitions, Mergers, Strategy, Process Improvement, BPO, Workers Compensation, Employment Law, Corporate Law, Intellectual Property, Employee Relations, Litigation, Compliance, Risk Management, Litigation Management, Customer Service, Contract Negotiation, Retail, Negotiation, Acquisitions, Restructuring, Leadership, Executive Management, Human Resources

Education
University of Florida - Fredric G. Levin College of Law   1994 — 1996
JD

University of Michigan   1988 — 1992
BA, Communications/Journalism

Robert Lugaro Robert Lugaro Charlotte, North Carolina Area Details
Robert Lugaro's APAC customer services inc. Experience September 2013 - March 2014
Job Prepress Graphic Design
Industry Graphic Design
Experience
TZ Insurance Solutions  August 2014 - Present
APAC Customer Services, Inc.   September 2013 - March 2014
Connextions  April 2013 - September 2013
Connextions  July 2012 - December 2012
The Charlotte Observer  December 1998 - June 2008

Skills
Newspaper, Web Design, Desktop Publishing, Direct Mail, Advertising, Magazines, Layout, QuarkXPress, Adobe Acrobat, Adobe Creative Suite, InDesign, Pre-press, Graphic Design, Image Editing, Art, Dreamweaver, Mac, Visual Communication, Packaging, Photoshop, Illustrator, Flash, Creative Direction, Brochures, Posters, Image Manipulation, Vector Illustration, Corporate Branding, Newspapers

Education
Central Piedmont Community College
Associate of Science (A.S.), Commercial and Advertising Art

Krystina Gotsch Krystina Gotsch Burlington, Vermont Area Details
Krystina Gotsch's APAC customer services inc. Experience October 2004 - January 2006
Job Call Center Manager at ICF International
Industry Outsourcing/Offshoring
Experience
ICF International  April 2015 - Present
APAC Customer Services  October 2004 - March 2015
APAC Customer Services, INC  October 2004 - January 2006

Skills
Workforce Management, BPO, Inbound Marketing, Avaya, Process Improvement, Training, Employee Training, Training Delivery, Leadership Development, Staff Development, Operations Management, Operational Planning, Operational Excellence, Program Management, Team Management, Team Building, Teamwork, Team-oriented, Hardwork, Financial Reporting, Project Finance, Financials, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Email, Email Archiving, Team Leadership, Educational Leadership, Situational Leadership, COPC, CRM, Call Center Development, Contact Centers, Employee Engagement, Outsourcing, Outsourcing Management, Service Delivery, Telemarketing, Vendor Management, Leadership, Customer Service, Recruiting, Coaching, Call Centers, Management, Customer Satisfaction, Customer Experience, Performance Management

Education
St. Lawrence University   2000 — 2004
BA, Sociology, History, Education

Peter Leger Peter Leger Greater Chicago Area Details
Peter Leger's APAC customer services inc. Experience 1999 - 2001
Job
Industry Automotive
Experience
IVSG LLC   2009 - Present
MSX International  October 2006 - 2009
VinPlus LLC   2005 - 2006
NAT Solutions Inc   2002 - 2005
APAC Customer Services Inc  1999 - 2001
Credit Management Solutions Inc   1998 - 1999
CDK Global  1992 - 1998
Thomson Reuters  1985 - 1992
PricewaterhouseCoopers  1974 - 1984

Skills
Leger is a seasoned and...

Education
McGill University   1974 — 1978
Chartered Accountant

Concordia University   1975 — 1977
Master of Business Administration (MBA), International Finance, Honours

McGill University   1968 — 1973
Bachelor of Commerce (B.Com.), Economics, Honours

E. Dwayne Boyd E. Dwayne Boyd Chicago, Illinois Details
E. Dwayne Boyd's APAC customer services inc. Experience June 2006 - June 2007
Job Experienced Benefits Professional, Photography/Music/Art Afficionado and Collector
Industry Human Resources
Experience
Chicago Housing Authority  September 2014 - Present
The Art Institute of Chicago  June 2007 - September 2014
APAC Customer Services, Inc.   June 2006 - June 2007
AON Consulting  April 2003 - February 2006
Hewitt Associates  October 2002 - April 2003
Dfiant Filmworks   May 1999 - October 2002
Kemper Teleproductions   October 1995 - May 1999

Skills
Benefits Administration, New Hire Orientations, Human Resources, Employee Benefits, HRIS, PeopleSoft, COBRA, Health & Welfare..., 401k, FMLA, Employee Relations, Digital Photography, Personnel Management, Leaves Of Absence, New Hire Orientation, Fine Art Photography, Street Photography, Travel Photography, Photojournalism, Independent Film, Digital Video, Music, Mixtapes, Music Review, Arts, Open Enrollment, ERISA, Onboarding, Vendor Relations, Vendor Management

Education
Columbia College Chicago   1991 — 1995
Bachelor's Degree, Cinematography and Film/Video Production

Jerome Boozer Jerome Boozer Spring, Texas Details
Jerome Boozer's APAC customer services inc. Experience July 2013 - December 2013
Job Sales Representative at Suddenlink Communications
Industry Information Technology and Services
Experience
Suddenlink Communications  July 2014 - Present
APAC Customer Services, Inc.   July 2013 - December 2013
Texas Virtual Academy  January 2013 - July 2013
Academy Sports & Outdoors  July 2012 - December 2012
Self Employeed - Caregiver   November 2010 - January 2012
JPS Health Network  March 2007 - October 2010
Mansfield Independent School District  February 2006 - March 2007
Dillards  June 2005 - January 2006
Personal Choice Senior Care   September 2002 - June 2005
ExxonMobil  October 2000 - September 2002

Skills
Systems Analysis, Training, HTML, Microsoft Powerpoint, Microsoft Excel, Learning Management..., Compliance, Retail, Data Analysis, Database Design, Database Administration, Requirements Analysis, Requirements Gathering, Software Requirements, Business Requirements, Model 204, Visual Basic, Customer Service, DB2, SDLC, SQL, C++, Vendor Management, Mainframe, COBOL, CICS, JCL, VSAM, Software Installation, E-Learning, Entrepreneurship, System Testing, System Design, User Acceptance Testing, Business Intelligence, Business Analysis, Business Process..., Business Planning, Collaboration, Public Speaking, Sales, Unix, Information Technology, New Hire Orientations, Toastmasters, TSO, Teaching, Teaching Adults, Call Centers, Corporate Training

Education
The University of Dallas   1994 — 1996
Master of Business Administration (MBA), Telecommunications Management

The University of Texas at Arlington   1979 — 1982
Bachelor of Business Administration (BBA), Computer Systems Analysis

Nicole Gemrose Nicole Gemrose Tucson, Arizona Area Details
Nicole Gemrose's APAC customer services inc. Experience May 2001 - April 2005
Job AVP at Citi
Industry Financial Services
Experience
Citi  April 2005 - Present
APAC Customer Services, Inc  May 2001 - April 2005
MBNA America  July 1990 - May 1999

Skills
Call Centers, Leadership, Management, Credit, Performance Management, Recruiting, Training, Employee Relations, Customer Satisfaction, Banking, Relationship Management, Operations Management, Team Management, Human Resources, Team Building, Coaching, Customer Experience, Risk Management, Sales, Vendor Management, Time Management, Process Improvement, Analysis, Software Documentation, Call Center, Credit Cards, Team Leadership, Customer Service, Workforce Management, Employee Training, Employee Engagement, Teamwork, Microsoft Excel, Microsoft Word, Payroll, FMLA

Education
University of Phoenix
Bachelor of Science, Business Management

Santa Rita High School
Diploma

James Gari, CFA James Gari, CFA Greater Chicago Area Details
James Gari, CFA's APAC customer services inc. Experience May 2005 - May 2012
Job SVP, Corporate Finance at Expert Global Solutions Inc
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions Inc   February 2012 - Present
APAC Customer Services, Inc.   May 2005 - May 2012
APAC Customer Services, Inc.   May 2002 - April 2005
APAC Customer Services, Inc.   August 2000 - April 2002
Arthur Andersen  May 1995 - July 2000

Education
Northern Illinois University - College of Business   1993 — 1995
Masters of Science, Finance

Bradley University   1989 — 1993
Bachelors of Science, Finance

Anshul Bindal Anshul Bindal Greater Chicago Area Details
Anshul Bindal's APAC customer services inc. Experience March 2006 - April 2008
Job Manager, Corporate Strategy & Analytics at Abbott Laboratories
Industry Pharmaceuticals
Experience
Abbott Laboratories  April 2012 - Present
CVS Caremark Corporation  May 2008 - April 2012
APAC Customer Services Inc  March 2006 - April 2008
PwC  June 2005 - January 2006
Accenture  January 2004 - April 2005

Skills
Business Analysis, Cross-functional Team..., SDLC, Competitive Analysis, Microsoft Excel, Pharmaceutical Industry, Product Launch, Medical Devices, Pharmaceutical Sales, Strategy, Biotechnology, Oncology, Business Strategy, Business Process..., Performance Enhancement, Relationship Management

Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Finance and Financial Management Services

DePaul University   2009 — 2010
Industry Certification, Project Management Certified

CVS Caremark – Operations Excellence   2010 — 2010
Industry Certification, Lean Six Sigma Yellow Belt

DePaul University   1999 — 2003
Bachelor of Science (BS), Computer Science and Marketing

Carol Gustafson Carol Gustafson Greater Omaha Area Details
Carol Gustafson's APAC customer services inc. Experience November 2000 - June 2004
Job Director, Partner Services at Meta Payment Systems
Industry Financial Services
Experience
Meta Payment Systems  January 2014 - Present
First Data Corporation  September 2011 - November 2013
First Data Corporation  August 2010 - September 2011
First Data Corporation  August 2007 - August 2010
InfoUSA  January 2007 - August 2007
Century Development, LLC   January 2006 - December 2006
Tru-Colors Painting & Wallpapering, Inc   July 2004 - December 2005
APAC CUSTOMER SERVICES, INC.   November 2000 - June 2004
FIRST DATA CORPORATION / CITATION TELESERVICES, INC.   May 1997 - October 2000
CONVERGYS / MATRIXX MARKETING / WATS MARKETING   February 1981 - April 1997

Skills
Call Center..., IVR, Credit Cards, Debit Cards, Gift Cards, Payment Card Processing, Payments, Mobile Payments, Electronic Payments, Project Management, Product Management, Call Centers, Cards, Financial Services, Payment Systems, Prepaid Cards, Call center start-up, Mobile Technology, Product Design, Data Mining, Operating Systems, Payroll, Incentive Programs, Stored Value, Merchant Services, Payment Gateways, E-payments, Acquiring, Strategy, Transaction Processing

Education
University of Nebraska at Omaha
Business Administration, Management and Operations