The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
The Hanover Insurance Group September 2011 - Present
CNA Insurance June 2004 - August 2011
Skills
Casualty, Property & Casualty..., General Insurance, Insurance, Umbrella Insurance, Professional Liability, Workers Compensation, Commercial Lines, Liability, Underwriting, Commercial Insurance, Legal Liability, Brokers, D, Excess, Inland Marine, Liability Analysis, Reinsurance, Claims Management, Casualty Insurance
Education
Regis University 2007 — 2009
Master of Business Administration (M.B.A.)
University of Denver 2000 — 2004
Bachelor of Science (BS), Finance, General
The Hanover Insurance Group December 2013 - Present
Quinnipiac University May 2010 - December 2013
Quinnipiac University September 2009 - April 2010
NETC July 2007 - August 2009
Skills
Social Media, Salesforce.com, Customer Service, Event Management, WordPress, CRM, Datatel, Adobe Creative Suite, Camtasia, Sales, Admissions, Retention Strategies
Education
Quinnipiac University 2011 — 2013
Master of Science (M.S.)
York College of Pennsylvania 2003 — 2007
Bachelor of Science (B.S.)
Huron University in London 2005 — 2005
The Hanover Insurance Group January 2015 - Present
Nationwide Insurance June 2014 - January 2015
Nationwide Insurance May 2012 - June 2014
Enterprise Rent-A-Car March 2011 - May 2012
Skills
Customer Service, Sales, Underwriting, Marketing, Account Management, Sales Management, Problem Solving, Policy Analysis, Analysis, Sales Operations, New Business Development, Claim, Portfolio Management, Risk Management, Management, Insurance, Leadership, Microsoft Office, Time Management
Education
Radford University - College of Business and Economics 2006 — 2010
Bachelor of Business Administration (BBA), Finance and Management
Culpeper County High School 2002 — 2006
Acadia Insurance November 2010 - Present
The Hanover Insurance Group June 2010 - November 2010
OneBeacon Insurance March 2003 - June 2010
Skills
Workers Compensation, Underwriting, Property, Insurance, General Insurance, Employee Benefits, Commercial Insurance, Property, Commercial Lines, Casualty Insurance, Professional Liability, Liability, Umbrella Insurance, Legal Liability, Inland Marine, Claims Management
Education
Purdue University 1973 — 1977
Bachelor of Arts (B.A.), English Language and Literature, General
Tennessee Department of State November 2011 - Present
Emdeon July 2007 - September 2011
Shop At Home Network February 2005 - April 2007
Marsh & McLennan Companies, Inc. August 2003 - January 2005
The Hanover Insurance Group February 1992 - May 2002
Education
Quinsigamond Community College 1981 — 1983
Journalism
Wachusett Regional High School 1976 — 1980
Harleysville insurance March 2006 - April 2013
The Hanover Insurance Group January 2002 - March 2006
Liberty Mutual Insurance 1998 - 2002
Skills
Property & Casualty..., Liability, Casualty, Legal Liability, Claim, Commercial Insurance, Insurance, Commercial Lines, General Insurance
Education
Quinsigamond Community College
South High School
General studies
Warren Technology, Inc. October 2012 - Present
Xpress Electronic Services, Inc. January 2012 - September 2012
Arose, Inc November 1997 - June 2011
Fleming & Hall, Incorporated May 1995 - November 1997
Alexis Corporation 1995 - 1995
Alexis Corporation 1995 - 1995
The Hanover Insurance Group 1985 - 1995
The Hanover Insurance Group 1985 - 1995
The Hanover Insurance Group 1985 - 1995
Allstate 1980 - 1985
Skills
Telecommunications, Strategic Partnerships, New Business Development, Solution Selling, Sales, Account Management, Project Management, Business Development, Direct Sales, Salesforce.com, Sales Process, Sales Management, Contract Negotiation, Selling, Strategic Planning, Customer Service, CRM, Lead Generation, Competitive Analysis, Cloud Computing, Business Strategy, VoIP, Channel Partners, Training, Negotiation, Professional Services, Team Leadership, Security, Sales Presentations, Product Marketing, Customer Relations, Business Planning, Vendor Management, Budgets, Team Building, Leadership, Cold Calling, B2B, Managed Services, SaaS, Start-ups, Unified Communications, Product Management, Contract Negotiations, Customer Satisfaction, Key Account Management, Cross-functional Team..., Sales Operations, Enterprise Software, Data Center
Education
Rowan University 1977 — 1980
B.S., Political Science
Rowan College at Burlington County 1975 — 1977
A.A., Social Science
Rancocas Valley Regional High School 1971 — 1975
The Hanover Insurance Group December 2014 - Present
Travelers October 2012 - November 2014
Travelers Insurance July 2006 - October 2012
Skills
Software Proficiency, Negotiation, Customer Service, Insurance, Reserving, Conducting Interviews, Mentoring, Private Investigations, Claim, Sales, Commercial Insurance, Account Management, Cyber Liability, Technology E&O, Information Security, Commercial Lines, Casualty, Liability Analysis, Property & Casualty..., Professional Liability, Casualty Insurance
Education
Rowan University
Bachelor of Arts, Law and Justice
The Institutes
Amer 2012 - 2012
Neace Lukens 2010 - 2012
Britton-Gallagher & Associates, Inc. 2007 - 2010
The Hanover Insurance Group 2005 - 2006
Marsh 2001 - 2004
Travelers 1989 - 1995
Skills
Underwriting, Commercial Insurance, Property & Casualty..., Insurance, Casualty, General Insurance, Professional Liability, Liability, Legal Liability, Brokers, Workers Compensation, Commercial Lines
Education
Rensselaer Polytechnic Institute
Master of Business Administration (MBA)
University of Rochester
Bachelor of Arts (BA), Psychology with concentration in Neuroscience
The Hartford May 2010 - Present
The Hanover Insurance Group January 2007 - April 2010
Hartford Financial Services May 1998 - January 2007
Hartford Insurance Company 1998 - 2007
United States Fidelity & Guaranty Company September 1993 - May 1998
St. Paul Fire & Marine Insurance Company April 1985 - September 1993
Marine Office of America Corporation March 1977 - October 1984
Skills
Underwriting, Inland Marine, Excel, Word, PowerPoint, Ocean Marine, Marketing Communications, Microsoft Word, Microsoft Excel, Website Development, Arts, Email Marketing, Property & Casualty..., Ocean Cargo, Sports History, CPCU, Insurance Brokerage, Commercial Insurance, Insurance, Freight, Risk Management
Education
Associate in Marine Insurance Management 1988 — 1990
AMIM, Marine Insurance
Chartered Property & Casualty Underwriter 1978 — 1990
CPCU, Insurance
Rockhurst University 1978 — 1979
Program in General Insurance
Program in Supervisory Management
SM, Insurance
Target November 2014 - Present
Kane Kake Distributors Inc January 2014 - February 2015
The Hanover Insurance Group August 2014 - August 2014
The Hanover Insurance Group June 2014 - June 2014
Johnson Matthey 2012 - 2012
Skills
AutoCAD, Time Value of Money, Bond Pricing, Loan Amortization, Derivatives, Immunization, Calculus, Forwards, Futures, Swaps, Annuity Calculations, Options, Hedging, Solidworks, Engineering, Mechanical Engineering, Finite Element Analysis, CAD, MathCAD, Project Engineering, Matlab, Engineering Design, HVAC, Fluid Mechanics, Thermodynamics, Heat Transfer
Education
Rowan University 2009 — 2013
Bachelor of Science (BS), Mechanical Engineering
Temple University - Fox School of Business and Management
Non-matriculated, Actuarial Science
The Hanover Insurance Group April 2014 - Present
Chubb Insurance May 2013 - March 2014
Chubb Group of Insurance Companies June 2006 - May 2013
Chubb January 2008 - August 2009
Chubb June 2006 - January 2008
Travelers January 2006 - May 2006
Skills
Underwriting, Professional Liability, Crime and Fidelity, Commercial Insurance, Employment Practices..., Directors & Officers..., Insurance, Customer Service, Legal Liability, Workers Compensation, D&O, Casualty, Property & Casualty..., Labor Management Trusts, Crime Bonds, Fiduciary Liability, Commercial Lines, Liability, Fiduciary, Casualty Insurance, Fidelity Bonds, Brokers, Sales, General Insurance
Education
Quinnipiac University 2001 — 2005
Bachelor's degree, Majored in Public Relations, Minored in Marketing
Glastonbury High School
MetLife May 2015 - Present
MetLife June 2014 - May 2015
The Hanover Insurance Group July 2013 - May 2014
Roanoke College August 2010 - May 2013
Roanoke College August 2009 - May 2013
USAble Life May 2012 - August 2012
Roanoke College May 2010 - September 2010
Skills
Microsoft Excel, Excel, Data Analysis, Matlab, R, Applied Mathematics, Data Entry, Statistics, Staff Training, PowerPoint, Microsoft Office, Training, Risk Management, Event Planning, Microsoft Word, Planning, Customer Service, Strategic Planning, Community Relations, Staff Management, Staff Development, Social Media, Mathematica, Databases, Website Development, Public Relations, EMS, Datatel, Outlook, Customer Satisfaction, Word, Mathematics, Time Management, Management, Recruiting, Actuarial Science
Education
Roanoke College 2009 — 2013
Bachelor of Science (BS), Mathematics
Roanoke College 2009 — 2013
Bachelor of Science (B.S.), Mathematics
Towers Watson June 2015 - Present
Raytheon November 2014 - May 2015
The Hanover Insurance Group June 2013 - August 2013
St. Mary’s Primary School July 2010 - August 2012
Skills
Social Media, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Outlook, SPSS, PowerPoint, Customer Service, Facebook, Training
Education
Providence College 2010 — 2014
B.A, Mathematics
Coyle and Cassidy High School 2006 — 2010
Diploma
Blount Fine Foods June 2015 - Present
ADD Systems August 2013 - June 2015
The Hanover Insurance Group February 2012 - June 2013
Vision Government Solutions Inc June 2010 - February 2012
Skills
Business Requirements, SQL, Business Intelligence, Data Analysis, SharePoint, VBA, Business Objects, Access, Database Design, Databases, Microsoft SQL Server, Oracle, Visual Basic, PL/SQL, SSIS, Requirements Gathering, Systems Analysis, SDLC, Business Analysis, Process Improvement, Visio, Analysis
Education
WPI 2012 — 2015
Master of Business Administration (MBA)
Rhode Island College 2006 — 2011
Bachelor of Science (B.S.), Computer and Information Sciences/Accounting
Bally January 2008 - Present
Worcester District Court Intern February 2009 - January 2010
Wal-Mart Incorporated January 2004 - January 2008
The Hanover Insurance Group January 1992 - January 2004
Education
University of Phoenix 2013 — 2015
Master's degree, Criminal Justice/Law Enforcement Administration, 3.4
Quinsigamond Community College
A.S, Business Administration; Accounting
Worcester State university
B.S, Business Administration
Sage Insurance & Financial Solutions March 2011 - Present
Farmers Insurance March 2009 - March 2011
The Hanover Insurance Group February 1988 - March 2009
Wausau Insurance Companies January 1978 - February 1988
Skills
All Types of Insurance, Hard-to-Place Risks, Financial Planning &..., Comprehensive Group..., Annuities, Long Term Care, Retirement Planning, Property & Casualty..., Commercial Insurance, Casualty, General Insurance, Umbrella, General Liability, Underwriting, Liability, Claims, Health Insurance, Professional Liability, Workers Compensation, IRA's, Term Life Insurance, Motorcycle, Retirement, Employee Benefits, Long-term Care, Medicare, Automobile, Investments, 401k, Mutual Funds, Brokers, All Types of Bonds, International Health..., Emergency Life Flight..., Life Insurance, Disability Insurance, Commercial Lines, Claim, Fixed Annuities, Small Business, Umbrella Insurance, Strategic Financial..., Legal Liability, Reinsurance, Sales
Education
Rochester Institute of Technology 1972 — 1978
MBA & BS, Management / Business Administration
Rosecrance Health Network December 2011 - Present
Argonaut Insurance Company April 2003 - October 2011
Argonaut Insurance Company June 2000 - March 2003
The Hanover Insurance Group May 1995 - May 2000
The Hanover Insurance Group May 1994 - April 1995
St. Paul Insurance Company March 1988 - April 1994
Liberty Mutual Insurance January 1986 - February 1988
Young Athlete Magazine 1985 - 1985
Skills
Risk Management, Dispute Resolution, Negotiation, Litigation Management, Reinsurance, Claim, Insurance, Professional Liability, Claims Management, Insurance Law, Contract Negotiation, Liability, Product Liability, Legal Liability, Strategic Planning, Property & Casualty..., Arbitration, Commercial Insurance, Healthcare, Due Diligence, Litigation, Analysis, Casualty, Medical Malpractice, Casualty Insurance, Management
Education
Robert Strain Reinsurance Seminar 2003 — 2003
Reinsurance and Reinsurance Contract Language
American Educational Institute, Inc. 1992 — 1992
CCLA, Casualty Claims Law
Rockford University 1981 — 1984
Bachelor of Science, Business Administration
The Hanover Insurance Group July 1997 - Present
Unum November 1995 - July 1997
Interstate Hotels & Resorts June 1994 - November 1995
Skills
Contract Negotiation, Building Relationships, Multi Tasking, Project Management, Communication Skills, Integrity, Flexibility, Event Management, Travel Management, Board of Director..., Non-profit Boards, Operations Management, Program Management, Hotels, Management, Time Management, Meeting Planning, Leadership, Customer Service, Direct Sales, Food & Beverage, Marketing, Trade Shows, Customer Satisfaction, Training, Insurance, Incentives, Revenue Analysis, Incentive Programs, Incentive Travel, Account Management, Marketing Strategy, Team Building, Forecasting, Event Planning, Sales Management, Strategic Planning, Market Planning, Marketing Communications, Employee Training, Customer Retention, Negotiation, Hospitality, Hospitality Management, Hospitality Industry, Corporate Events, Budgets, Hotel Management
Education
Roger Williams University 1981 — 1985
B.S, Business Administration
Didi Homemaker Services March 2011 - December 2013
US Census Bureau February 2010 - March 2010
Bankers Life and Casualty December 2008 - July 2009
Citizens Bank February 2007 - February 2008
Manpower Inc. October 2006 - February 2007
Arnold-Hanafin May 2006 - September 2006
Accountemps February 2006 - March 2006
Agentry Professional Services October 2001 - January 2002
The Hanover Insurance Group September 1986 - March 1989
The Hanover Insurance Group October 1984 - September 1986
Skills
Customer Service, Banking, Insurance, Call Center, Data Entry, Customer Satisfaction, Credit, Outlook, Sales, Time Management, Spreadsheets, Lotus Notes, 10 Key, Microsoft Excel, Customer Retention, Access, Microsoft Office, Administrative..., Management, Account Management, Accounting, Program Management
Education
Worcester State College 2010 — 2014
Candidate-BS
Quinsigamond Community College 2001 — 2003
Associate Science
Quinsigamond Community College 1997 — 1999
AA
The Hanover Insurance Group June 2015 - Present
Office of the President: Roanoke College June 2011 - May 2015
Skills
Statistics, Computer Proficiency, Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook, PowerPoint, Mathematica, R Studio, Minitab, Organization Skills, Time Management, Teamwork, Numerical Ability, Problem Solving, Critical Thinking, Microsoft Office, Customer Service
Education
Roanoke College 2011 — 2015
Bachelor of Science (B.S.) - Cum Laude, Mathematics, Graduate
Monster January 2015 - Present
IBM's Smarter Workforce Division September 2014 - January 2015
IBM's Smarter Workforce Division January 2014 - September 2014
KeneXa, an IBM Company February 2013 - January 2014
KeneXa, an IBM Company August 2012 - February 2013
Quinnipiac University August 2008 - August 2012
Quinnipiac University August 2010 - May 2012
The Hanover Insurance Group June 2010 - January 2011
Skills
Microsoft Office, Facebook, PowerPoint, SPSS, Outlook, Microsoft Word, Microsoft Excel, Event Planning, Research, Social Media, Time Management, Social Networking, Salesforce.com, Sales Prospecting, Cold Calling, Opportunity..., Collaborative Problem..., Leadership, Training, Event Management, Team Building, Organizational..., CRM, Coaching, Critical Thinking, Public Speaking, Data Analysis, Market Research, Account Management, Human Resources, Recruiting, Business Development, Sales, Leadership Development, Lead Generation, Process Improvement, Building Relationships, Teamwork, Interviews
Education
Quinnipiac University - School of Business 2008 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, A
Nipmuc High School 2002 — 2008
High School Diploma, College/University Preparatory
Connecticut Lighting Centers April 2014 - Present
Restoration Lighting Gallery 2005 - Present
Connecticut Lighting Centers 2005 - March 2014
The Hanover Insurance Group 1999 - 2004
Travelers 1996 - 1999
Aetna 1982 - 1996
Skills
Marketing, Insurance, Retail, Sales, Social Media Marketing, Inventory Management, Merchandising, Facebook, Sales Management, Advertising, E-commerce, Online Advertising, Social Networking
Education
Quinnipiac University - School of Business
B.S., Marketing
Wethersfield High School
Lindt Chocolate RSVP September 2012 - Present
Ulta July 2012 - December 2012
Lindt & Sprungli September 2010 - April 2012
Chartreuse August 2009 - April 2012
2010 Loomis June 2008 - August 2010
Elevations Credit Union September 2005 - February 2008
Target Stores October 2002 - July 2005
The Hanover Insurance Group August 1998 - July 2000
Skills
Teaching, Customer Service, Inventory Management, Microsoft Office, Team Building, Customer Relations, Coaching, Writing, Problem Solving, Outlook, Public Speaking, Retail, Mentoring, Administration, Entrepreneurship, Leadership, Time Management, Training, Leadership Development, Marketing, Management, Sales, Data Entry, Small Business, Team Leadership, Analysis
Education
Quinsigamond Community College 2000 — 2003
Associate Degree, Small Business Management
Quinsigamond Community College 2000 — 2003
Associate's degree, Small Business Administration/Management
Sedgwick CMS December 2011 - Present
City of New Bedford, MA January 1994 - January 2014
The Hanover Insurance Group July 1987 - October 2010
YWCA of Southeastern MA 1996 - 2008
Skills
Strategic Planning, Leadership, Fundraising, Litigation, Insurance, Community Outreach, Data Analysis, Event Planning, Claim, Strategy, Policy, Strategic Communications, Property & Casualty..., Negotiation, Budgets, Analysis, Commercial Insurance, Public Speaking, Legal Liability, Workers Compensation, Liability, Casualty
Education
Providence College 1976 — 1980
B.A., Economics
Holy Family High School
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group November 2011 - January 2014
Hanover Insurance August 2004 - November 2011
Allstate Insurance October 1993 - August 2004
Skills
Property & Casualty..., Underwriting, Insurance, Pricing, Strategic Planning, Financial Analysis, Sales Management, Business Analysis, Casualty, Casualty Insurance, Claims Management, Commercial Insurance, Commercial Lines, Executive Management, General Insurance, Leadership, Liability, Management, Risk Management, Sales Operations, Strategy, Team Building, Workers Compensation
Education
Rider University 1989 — 1993
BS
The Hanover Insurance Group December 2014 - Present
Roanoke College September 2014 - Present
The Hanover Insurance Group January 2014 - December 2014
Roanoke College August 2012 - March 2014
Roanoke County Parks and Recreation June 2013 - August 2013
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Teaching, Sales, Research, Time Management, Analysis, Teamwork
Education
Roanoke College 2010 — 2014
Bachelor of Science, Mathematics
Co-operative Insurance Companies October 2012 - Present
Travelers July 2006 - July 2012
The Hanover Insurance Group 2003 - 2006
The Hanover Insurance Group 2003 - 2003
The Main Street America Group 2002 - 2003
EMC 2001 - 2001
The Hanover Insurance Group 1996 - 2000
The Hanover Insurance Group 1995 - 1996
The Hanover Insurance Group 1995 - 1995
Education
Quinsigamond Community College 1997 — 1999
Associate's degree, Marketing/Marketing Management, General
The Hanover Insurance Group May 2014 - Present
The Hanover Insurance Group April 2012 - May 2014
The Hanover Insurance Group July 2009 - March 2012
Putnam Investments February 2008 - February 2009
Princeton Properties 2006 - 2008
Skills
Marketing, Underwriting, Customer Service, New Business Development, Sales, Insurance, Budgets
Education
Quinnipiac University 2001 — 2005
B.A. Communications, Broadcast Journalism
The Hanover Insurance Group April 2012 - Present
The Hanover Insurance Group June 2010 - May 2012
Duffy & Shanley January 2010 - May 2010
Clear Channel Communications September 2009 - December 2009
Tuxedo Distributors, LLC September 2004 - August 2006
Skills
Marketing Communications, Digital Marketing, Email Marketing, Marketing, Insurance, Property & Casualty..., Account Management, Leadership
Education
Providence College 2006 — 2010
Bachelors of Science, Marketing
The Hanover Insurance Group March 2011 - Present
Safeco Insurance October 2008 - March 2011
Safeco Insurance August 1995 - January 2006
Skills
Sales, Commercial Lines, Training, Insurance, Marketing, Workers Compensation, Sales Operations, Management, Underwriting, Customer Retention, Recruiting, Property & Casualty..., Selling, Claim, Sales Management
Education
Purdue University 1983 — 1987
Bachelor of Science, Supervision / Management
Selective Insurance November 2013 - Present
The Hanover Insurance Group June 2011 - October 2013
Indiana Insurance June 2007 - June 2011
Skills
Outlook, PowerPoint, Microsoft Office, Access, Insurance, Excel, Problem Solving, Customer Service, Salesforce.com, Systems Analysis, Underwriting, Management, Property & Casualty..., Leadership, Microsoft Excel, Commercial Lines, Legal Liability, Inland Marine, Employment Practices..., Commercial Insurance, Professional Liability, Liability, D&O, General Insurance
Education
The Institutes 2014 — 2014
Associate in Insurance Services (AIS)
National Alliance for Insurance Education and Research
Certified Risk Manager (CRM)
National Alliance for Insurance Education and Research 2009 — 2010
Certified Insurance Counselor (CIC)
The Institutes 2007 — 2008
Associate in Commercial Underwriting (AU)
Purdue University - Krannert School of Management 2002 — 2007
Bachelor of Science (BS), Economics
Iconnexion Insurance Agency April 2012 - Present
LearningRx July 2007 - January 2009
KKM Broker March 2003 - January 2007
The Hanover Insurance Group May 2001 - November 2002
Liberty Securities March 2000 - May 2001
MetLife Insurance Co March 1998 - March 2000
RJR Nabisco January 1980 - January 1997
Skills
Sales, Management, Marketing, Marketing Strategy, Insurance, sales of one's..., Account Management, Finance, New Business Development, Leadership, Event Planning, Training, Small Business
Education
Providence College / Rhode Island College 1969 — 1973
B.A, History
Providence College
BA, Secondary Education/History
The Hanover Insurance Group July 2013 - Present
The Hanover Insurance Group May 2012 - Present
The Hanover Insurance Group April 2011 - May 2012
The Hanover Insurance Group February 2009 - April 2011
Skills
Business Analysis, Project Management, Relationship Management, Program Management, Leadership, Strategy, Management, Team Leadership, Marketing, Non-profits, Budgets, Event Management, Vendor Management, Business Process..., Employee Engagement, Time Management, Analytics, Human Resources, Nonprofits, Public Relations
Education
Assumption College 2009 — 2017
(In progress) Masters of Business Administration (MBA), Marketing/Marketing Management, General
Providence College 2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
The Hanover Insurance Group June 2011 - Present
Coldwell Banker Residential Brokerage June 2011 - June 2011
Fidelity Investments June 2010 - August 2010
Skills
Marketing, Real Estate, Microsoft Excel, Sales, Customer Service, Microsoft Word, Negotiation, Underwriting, Analytics, Commercial Insurance
Education
Quinnipiac University - School of Business 2007 — 2011
Bachelor's degree, Finance
Shrewsbury High School 2003 — 2007
Retired June 2015 - Present
Acadia Insurance January 2007 - June 2015
The Hanover Insurance Group September 1985 - March 2001
Education
Providence College 1965 — 1969
BA, Political Science
Pomeranz Drayton & Stabnick December 2013 - Present
MSA Services, LLC January 2009 - Present
Law Offices of Cynthia Jaworski January 2004 - November 2013
The Hanover Insurance Group August 2001 - December 2004
Skills
Insurance, Litigation, Depositions, Hearings, Civil Litigation, Arbitration, Liability, Courts, Workers Compensation, Medicare, Social Security..., Entrepreneurship, Litigation Management, Subrogation, Product Liability, Insurance Law, Personal Injury, Claim, Mediation, Medical Malpractice, Appeals, Commercial Litigation, Trials, Legal Research, Construction Law, Legal Writing, Dispute Resolution, Litigation Support, Legal Assistance, Bankruptcy, Alternative Dispute...
Education
Quinnipiac University School of Law 1994 — 1997
J.D., Law
Rutgers, The State University of New Jersey-New Brunswick 1990 — 1994
Bachelor of Science (BS), Economics
Clifton High School
The Hanover Insurance Group July 2015 - Present
The Hanover Insurance Group June 2006 - July 2015
Skills
Claims Management, Reinsurance, Brokers, Risk Management, Property Damage, Property & Casualty..., Commercial Insurance, Commercial Lines, Underwriting, Managing Agents, Management, Risk Assessment, Professional Liability, Casualty Insurance, Umbrella Insurance, General Insurance, Sales, Insurance, Liability, Workers Compensation
Education
Rutgers, The State University of New Jersey-New Brunswick 2002 — 2006
Bachelors of Arts, Economics
MJA Consulting LLC September 2011 - Present
The Hanover Insurance Group July 2007 - April 2011
Arch Insurance Group/Kemper Surety August 2001 - June 2007
Zurich/Fidelity & Deposit Company May 1977 - August 2001
Skills
Underwriting, Surety, Insurance, Surety Bonds, Reinsurance, Auditing, Operations Management, Surety Systems, Due Diligence, Expert Witness, Surety Claims, Professional Liability, Commercial Insurance, Insurance Law, Property & Casualty..., General Insurance, Claims Management, Liability, Legal Liability, Financial Analysis, Litigation Management, Casualty, Captives, D&O, Financial Risk, Umbrella Insurance, Claim, Excess, Brokers, Subrogation, Commercial Lines, Workers Compensation, Employment Practices...
Education
University of Maryland School of Law 1978 — 1982
Juris Doctor, Law, Honors
Kellogg School of Management Executive Program – Zurich Group
Providence College
Bachelor of Arts (BA), Liberal Arts Honors Program, Magna cum laude
Fletcher Tilton PC March 2008 - Present
The Hanover Insurance Group March 2001 - November 2007
Duran & Pandos PC June 1999 - March 2001
Skills
Legal Writing, Litigation Support, Litigation, Courts, Legal Assistance, Legal Research, Document Review, Corporate Law, Document Drafting, Wills, Pleadings, PACER, Trusts, Business Transactions, Trials, Westlaw, Lexis, Estate Administration, Legal Documents, Powers of Attorney, Estate Planning
Education
Raritan Valley Community College 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Paralegal Studies, 3.79
The Hanover Insurance Group January 2010 - Present
OneBeacon Insurance 2001 - 2010
Atlantic Mutual Companies May 1990 - January 2001
Skills
Property & Casualty..., Commercial Insurance, Underwriting, Insurance, Liability, General Insurance, Casualty Insurance, Legal Liability, Claim, Umbrella Insurance, Reinsurance, Casualty, Workers Compensation, Customer Service, Risk Management
Education
Northside High School
Radford University
Business Administration and Management, General
The Hanover Insurance Group 2012 - Present
Hanover Insurance Group 2008 - 2012
TJX 2006 - 2008
Houghton Mifflin Publishing 1998 - 2006
Skills
Spend Analysis, Vendor Management, Strategic Sourcing, eSourcing, Process Improvement, Ariba, Supply Management, Insurance, Sourcing, Negotiation, Procurement, RFP, Outsourcing, Project Management, Pricing, Strategy, Marketing Communications, CRM, Marketing, Contract Negotiation, Cross-functional Team..., Forecasting, Leadership, Account Management, Analytics, Marketing Management, Competitive Analysis, Salesforce.com, Product Marketing, Market Planning, Lead Generation, B2B Marketing, Direct Mail, Direct Marketing, Multi-channel Marketing, Marketing Strategy, Advertising, Email Marketing
Education
Providence College
Bachelor's degree, English/Business
Aon Global Risk Consulting June 2012 - Present
Aon Global Risk Consulting May 2011 - June 2012
Aon Global Risk Consulting January 2007 - July 2011
The Hanover Insurance Group April 2004 - January 2007
CNA Insurance November 1999 - April 2004
GAINSCO 1994 - 1997
Skills
Actuarial, Analysis, Insurance, Reserving, Casualty, General Insurance, Statistical Modeling, Enterprise Risk..., Reinsurance, Risk, Pricing, Underwriting, Property & Casualty..., Liability, Statistics, Actuarial Science, Actuarial Consulting, Financial Reporting, Financial Risk
Education
Purdue University
Bachelor of Science, Biology, Mathematics
Purdue University - Krannert School of Management
MSIA, MS in Industrial Administration
Aetna June 2015 - Present
Aetna International October 2012 - January 2015
Aetna October 2009 - October 2012
The Hanover Insurance Group March 2007 - October 2009
Skills
Insurance, Health Insurance, Employee Benefits, Brokers, Life Insurance, Commercial Insurance, Project Management, Social Media, Claim, Disability Insurance, Underwriting, Workers Compensation, Account Management, Commercial Lines, Health Savings Accounts, Professional Liability, Property
Education
Quinebaug Valley Community College 2003 — 2006
Associate's degree, Liberal Arts and Sciences/Liberal Studies, GPA 3.94
Bartlett High School
The Hanover Insurance Group January 2015 - Present
Skills
Fire Protection..., Loss Prevention, Safety Administration, Account Management, HPR Consultant, Insurance, Commercial Insurance, Property & Casualty..., Casualty, Liability, Legal Liability, Professional Liability, Claim, Workers Compensation, Commercial Lines, General Insurance, Reinsurance, Casualty Insurance, Underwriting, Risk Management, Risk Assessment, Brokers
Education
Rutgers, The State University of New Jersey-New Brunswick 1982 — 1986
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration, 3.3
Verona High School Class of 82 1978 — 1982
High School Diploma
CBRE September 2012 - Present
Self Employed January 2009 - August 2014
The Hanover Insurance Group April 2011 - September 2012
Applied Analytics, LLC September 2010 - April 2011
Compass Investment Group May 2010 - April 2011
CMOS June 2009 - August 2009
Chatham Bars Inn May 2006 - August 2008
Skills
Spanish, Analysis
Education
Burr and Burton Academy 2005 — 2009
Gabelli School of Business 2005 — 2009
Business Management, Finance, Economics
Roger Williams University 2005 — 2009
Bachelor of Arts, Modern Language Studies; Spanish
Universidad de Granada
Spanish, Hispanic Business, Hispanic Culture
You Inc - Worcester MA June 2014 - Present
YMCA of Central Massachusetts October 2011 - October 2013
Women in Development Worcester 2010 - 2013
The Hanover Insurance Group January 1988 - August 2006
Skills
Organization, Cross-functional Team..., Qualitative Research, Success Driven, Challenge Driven, People Development, Building Relationships, Close Attention to..., Community Outreach, Customer Service, Event Planning, Fundraising, Leadership, Microsoft Office, Nonprofits, Program Development, Project Planning, Research, Volunteer Management, Workshop Facilitation
Education
Worcester State University 2012 — 2014
BS, Urban Studies
Quinsigamond Community College 2004 — 2007
Associate's degree, Human Services, General
Fanning Trade High School 1983 — 1987
Cosmetology License
The Hanover Insurance Group April 2015 - Present
MAPFRE U.S.A. Corp. September 2012 - April 2015
The Hanover Insurance Group 2012 - September 2012
The Hanover Insurance Group October 2010 - 2012
The Hanover Insurance Group November 2008 - October 2010
Skills
Microsoft Excel, Claim, Insurance, Customer Service, Liability, Casualty, General Insurance, Product Management, Analysis, Research, Property & Casualty..., Finance, Underwriting, Microsoft Office, Analytics, Proposal Writing, Leadership, Risk Management
Education
Roger Williams University 2004 — 2008
Bachelor of Science (B.S.), Marketing
The Hanover Insurance Group July 2015 - Present
The Hanover Insurance Group August 2013 - July 2015
The Boynton Restaurant and Spirits March 2012 - August 2013
111 Chophouse March 2007 - May 2012
Patterson Medical January 2005 - March 2007
Skills
Management, Restaurants, Leadership, Inventory Management, Microsoft Office, Inventory Control, Customer Service, Access, Microsoft Excel, Outlook
Education
Worcester State College 2007 — 2012
Bachelor, Criminal justice
Quinsigamond Community College 2003 — 2006
Associates, Criminal Justice
Quinsigamond Community College
Certificate in Computer Forensics
Advocates, Inc. August 2012 - Present
The Hanover Insurance Group March 2010 - August 2012
US Security Associates July 2008 - August 2012
Dunkin' Brands March 2010 - March 2011
The Hartford 2005 - 2006
Unum 2000 - 2004
Unum 2000 - 2004
Skills
Customer Focus, Account Management, Team Building, Program Management, Crisis Management, Risk Management, Security, Workplace Violence, Management, Process Improvement, Customer Service, Human Resources, Access, Budgets, Leadership
Education
Rhode Island College 1996 — 2001
Masters, Counseling
OneBeacon Insurance June 2014 - Present
Corporate Systems Associates, Inc. April 2014 - June 2014
The Hanover Insurance Group 1977 - 2013
Skills
Business Requirements, Requirements Gathering, SDLC, DB2, Problem Solving, Decision Analysis, Client Relations Skills, Facilitations, Communication Skills, Insurance, Guidewire, Billing Systems, Financial Accounting, Data Analysis, Commercial Lines, Claim Investigation, Customer Satisfaction, Functional..., Facilitation, Visio, Systems Analysis, Vendor Management, Software Project..., Business Analysis, Leadership, Process Improvement, Requirements Analysis, Risk Management
Education
Worcester State College
Bachelor of Science (B.S.), Accounting and Finance
Quinsigamond Community College
Associate's degree, Computer/Information Technology Administration and Management
Fidelity Investments June 2007 - Present
Fidelity Investments June 2000 - June 2005
Fidelity Investments June 1998 - June 2000
The Hanover Insurance Group 1995 - 1997
Education
Providence College
Master of Business Administration (M.B.A.), Marketing
Southern New Hampshire University
Bachelor of Science (B.S.), Finance, General
Kemper June 2015 - Present
Insurance Regulatory Examiners Society Foundation 1998 - Present
The Hanover Insurance Group March 2015 - June 2015
The Hanover Insurance Group August 2011 - March 2015
USAA April 2004 - July 2011
Fireman's Fund Insurance Company 1998 - 2003
National Association of Insurance Commissioners (NAIC) 1991 - 1998
New Jersey Department of Insurance 1988 - 1991
Skills
Liability, Regulatory Affairs, Legal Compliance, Training, Underwriting, Leadership, Property & Casualty..., Reinsurance, Claim, Insurance, General Insurance, Risk Management, Regulations, Workers Compensation, Employee Benefits, Policy, Professional Liability, Insurance Law, Commercial Insurance, Litigation, Process Improvement, Claims Management, Corporate Governance, Analysis, Litigation Management, Management, Casualty, Project Management, Fraud, Health Insurance, Business Analysis, Negotiation
Education
Rutgers, The State University of New Jersey-New Brunswick
BA, Business Administration
Rutgers, The State University of New Jersey-Newark
MBA, Marketing Management
The Hanover Insurance Group January 2008 - April 2010
Boston Scientific Corporation January 2005 - January 2008
Fallon Community Health Plan January 2001 - January 2003
Fidelity Investments January 1999 - January 2001
Intel January 1987 - January 1999
Digital Equipment Corporation 1987 - 1999
Skills
Access, Process Improvement, Software Documentation, Training, Project Management, Human Resources, Microsoft Excel, Marketing Communications, Account Management, Strategic Planning, Program Management, Fundraising, Microsoft Office, Management, Customer Service, Sales, Leadership, Team Building
Education
Clinton High School
Business Curriculum
Quinsigamond Community College
Quinsigamond Community College
Early Childhood Education
Liberty Mutual Insurance January 2015 - Present
Liberty Mutual Insurance July 2013 - January 2015
Liberty Mutual Insurance July 2012 - July 2013
Providence College 2008 - 2012
The Hanover Insurance Group June 2011 - August 2011
Angel Guard Products December 2009 - December 2010
National Grange Mutual Insurance Company June 2010 - August 2010
Skills
Accounts Receivable, Software Documentation, Peachtree, Access, Bank Reconciliation, Accounts Payable, Microsoft Excel, Invoicing, Insurance, Accounting, Data Entry, Internal Audit
Education
Providence College 2008 — 2012
Bachelor of Science (B.S.), Accounting
Exigen Insurance Solutions April 2014 - Present
Travelers October 2012 - April 2014
M2NS/AuSum Systems December 2011 - October 2012
Hanover Insurance Group June 2007 - December 2011
The Hanover Insurance Group March 2000 - June 2007
Hanover Insurance Group March 1984 - March 2000
The Hanover Insurance Group March 1979 - March 1984
Skills
Business Analysis, Insurance, Software Documentation, Analysis, Requirements Analysis, Property & Casualty..., Workers Compensation, Business Requirements, Testing, Vendor Management, Underwriting, General Insurance, Commercial Insurance, Management, Training, Auditing, Requirements Gathering, Liability, Data Warehousing, Process Improvement, Claim, Data Analysis, Program Management, Risk Management, Six Sigma, SDLC, Resource Management, Casualty, Business Process, Access, Business Process..., Systems Analysis, Functional..., Project Management, Visio, Premium Audit, Microsoft SQL Server
Education
AIT
Associate, Information Technology
AAM Insurance Institute of AmericaQuinsigamond Community College
Associate, Automation Management
Insurance Institute
AIT, Information Technology
Project Management Institute
Information Technology
Quinsigamond Community College
Associates, Business
Health Plans, Inc. February 2003 - Present
The Hanover Insurance Group June 1990 - November 2002
Skills
I have a proficient use..., I have developed...
Education
Quinsigamond Community College 1976 — 1977
Associates, Business Administration
The Hanover Insurance Group September 2015 - Present
The Hanover Insurance Group August 2012 - September 2015
Target September 2011 - August 2012
Sears Holdings Corporation August 2009 - September 2011
Skills
Customer Service, Training, Sales, Data Entry, Leadership, Sales Operations, Retail, Inventory Management, Insurance
Education
Quinebaug Valley Community College 2009 — 2016
Associate’s Degree, General Studies; Fine Arts: Photography
Tourtellotte Memorial High School 2005 — 2009
High School
Liberty Mutual Insurance April 2010 - Present
F. Lax Construction May 2009 - March 2010
The Hanover Insurance Group May 2003 - January 2009
Highlands Insurance October 2001 - April 2003
Highlands Insurance April 1997 - October 2001
Highlands Insurance February 1995 - April 1997
Highlands Insurance July 1994 - February 1995
Toensmeier Adjustment Service January 1990 - July 1994
Skills
Claim, Insurance, Liability, Property Claims, Adjustments, Xactimate
Education
Rider University 1987 — 1989
B.S., Business Administration
Rowan College at Burlington County 1984 — 1987
A.S., Business Administration
The Hanover Insurance Group March 2015 - Present
Travelers Insurance August 2009 - March 2015
Travelers Insurance April 2007 - August 2009
The Roberts Agency August 2004 - April 2007
Skills
Property & Casualty..., Commercial Insurance, Insurance, Professional Liability, Underwriting, Liability, Casualty Insurance, Employment Practices..., General Insurance, Trucking, Financial Institutions, Fiduciary Liability, D&O, Builders Risk, Workers Compensation, K&R, Commerical Auto, Cyber Risk, ID Fraud, Commercial Lines
Education
Quinnipiac University 2000 — 2004
Bachelors, PR & Marketing
Artha Cares LLC January 2013 - Present
WellPoint March 2011 - December 2012
The Hartford October 2008 - March 2011
The Hanover Insurance Group March 2006 - October 2008
NewLane August 2001 - March 2006
Nasdaq July 1999 - July 2001
PRT February 1996 - June 1999
Standard Chartered Bank February 1992 - March 1996
Citicorp Software (COSL) June 1987 - February 1992
Skills
IT Strategy, Sourcing..., Senior Program..., IT Application/Solution..., Global IT Delivery, IT Metrics/Process..., Team and Change..., Negotiation, Global Delivery, Sourcing, Vendor Management, Board of Director..., Client Development, IT Transformation, Full SDLC, New Business Development, Cross Functional..., Process Improvement, SDLC, Business Process, Program Management, PMO, Enterprise Architecture, Agile Methodologies, CRM, Board of Directors, Outsourcing, Project Management, Business Analysis, PMP, Analysis
Education
University of Mumbai 1984 — 1997
Masters, Computer Science
Quinnipiac University - School of Business
MBA, Health Care
Campion School, Bhopal
Campion School, Bhopal
Campion School, Bhopal
VJTI
The Hanover Insurance Group March 2012 - Present
Brainshark March 2006 - March 2012
Crossnet 2004 - 2005
Education
Rochester Institute of Technology 1998 — 2003
Bachelor of Science (BS), Information Technology
Hanover Insurance Group May 2008 - Present
The Hanover Insurance Group April 2004 - May 2008
Allmerica Financial December 2003 - April 2004
Allmerica Financial March 2003 - December 2003
Allmerica Financial 2000 - 2002
Skills
Insurance, Process Improvement, Business Analysis, SDLC, Vendor Management, Risk Management, Property & Casualty..., Underwriting, Visio, New Business Development, Requirements Gathering, Business Process..., Financial Services, Analysis, Leadership, Project Management, PMO, Business Requirements, Management
Education
Quinsigamond Community College 1987 — 1988
Accounting
Bouvier Pharmacy & Home Medical Solutions November 2011 - May 2015
Marlborough Hospital September 2011 - November 2011
The Hanover Insurance Group 2000 - 2006
Skills
ACLS, BLS, CRT, NRP, Insurance, Business Analysis, Process Improvement, Data Analysis, Risk Management, Change Management, Financial Analysis, Analysis, Financial Modeling, Project Management, Business Process..., Business Intelligence, Strategic Planning, Management Consulting, Strategy, Vendor Management
Education
Quinsigamond Community College 2009 — 2011
Associate of Science (AS), Respiratory Care Therapy/Therapist
Worcester State College
Bachelor of Applied Science (B.A.Sc.), Economics
Blue Cross Blue Shield/MA October 2013 - Present
Liberty Mutual Insurance January 2011 - May 2013
The Hanover Insurance Group March 2010 - December 2010
Fidelity Investments March 2006 - December 2009
Knowledge Transfer International (KTI) 1998 - 2002
Education
Rochester Institute of Technology
Russell Sage College
The Hanover Insurance Group April 2012 - Present
Berkley Surety Group, LLC August 2009 - April 2012
University of Notre Dame May 2008 - May 2009
Chubb Insurance July 2004 - April 2008
Education
University of Notre Dame - Mendoza College of Business 2008 — 2009
MBA, Corporate Finance & Investments
Providence College 2000 — 2004
BS, Finance
University of Notre Dame
The Hanover Insurance Group August 2015 - Present
The Hartford September 2012 - July 2015
The Hartford April 2009 - September 2012
The Hartford 2002 - 2009
The Hartford September 1998 - 2002
Skills
Insurance, Property, Microsoft Excel, Outlook, Customer Service, Claim, Financial Analysis, Process Improvement, Operations Management, Team Leadership, Microsoft Word, Microsoft Office, Negotiation
Education
Robert Morris College 2005 — 2008
Bachelor of Business Administration, Business Administration and Management, General
The Hartford October 2013 - Present
gssinfotech February 2013 - September 2013
MassMutual Financial Group July 2012 - February 2013
Aetna April 2008 - July 2012
Alstom March 2007 - March 2008
Travelers Insurance September 2006 - March 2007
The Hanover Insurance Group April 2005 - September 2006
The Hanover Insurance Group May 2004 - March 2005
Bank of America April 2002 - May 2004
Computer Sciences Corporation March 2000 - April 2002
Education
Quinnipiac University 2010 — 2013
Master's degree, Organizational Leadership, 3.5
AmWINS Group June 2012 - Present
The Hanover Insurance Group November 2010 - June 2012
SouthWood November 2009 - July 2010
Pearce Financial Group, Inc. December 2006 - November 2009
Pearce Financial Group 2005 - 2006
Blumenthal Performing Arts Center August 2005 - December 2005
LifeShare of the Carolinas January 2005 - August 2005
Skills
Non-profits, Project Management, Finance, Branding & Identity, Marketing, Marketing Communications, Event Planning, Strategic Planning, Sales, Customer Service, Public Speaking, Account Management, Social Media, Marketing Strategy, Recruiting, Training, Human Resources, Public Relations, Advertising, Event Management, Outlook, Microsoft Office, Team Building, Operations Management, Leadership, Insurance
Education
University of North Carolina at Charlotte 2003 — 2005
BA, Organizational Communications
Queens University of Charlotte 2000 — 2002
RCM&D April 2015 - Present
The Hanover Insurance Group October 2013 - February 2015
Willis North America July 2009 - September 2013
Bloomberg February 2008 - July 2009
ACE Westchester Specialty Group July 2005 - February 2008
AIG February 2004 - July 2005
Wilson Elser Moskowitz Edelman & Dicker LLP August 2003 - February 2004
Skills
Legal Research, Professional Liability, Litigation, Liability, Insurance, Management, Risk Management, Mediation, Insurance Law, Claim, Underwriting, Employment Practices..., Legal Liability, Legal Writing, Commercial Litigation
Education
Pace University School of Law 2000 — 2003
J.D.
Purdue University
Bachelor of Arts, Education
TBD
Cincinnati Financial Corporation January 2012 - Present
Selective Insurance March 2011 - January 2012
Selective Insurance August 2010 - March 2011
Hanover Insurance July 2006 - March 2010
Safeco 2005 - 2006
Webster Insurance 2004 - 2005
The Hanover Insurance Group July 2001 - October 2004
Housing Authority Insurance Group 1999 - 2000
Skills
Management, Insurance, Commercial Lines, Program Management, Property, Sales, Underwriting, Property, Workers Compensation, Umbrella Insurance, Risk Management, General Insurance, Casualty Insurance, Liability, Legal Liability, Commercial Insurance
Education
Quinnipiac University - School of Business
Associate of Science (A.S.)
The Hanover Insurance Group September 2014 - Present
Randstad July 2014 - September 2014
EMC May 2011 - March 2014
Crocker Architectural Sheetmetal Co., Inc. April 2009 - June 2011
Rounder Records May 1996 - November 2008
Lew Horton's April 1993 - May 1996
Skills
Accounting, Accounts Payable, Business Intelligence, Account Reconciliation, Process Improvement, Time Management, Business Analysis, Leadership, Accounts Receivable, Business Process..., Managerial Finance, Journal Entries, Finance, Financial Analysis, Microsoft Excel, Management, Forecasting, Financial Reporting, Budgets, Financial Accounting, Strategic Financial..., Analysis, ERP, Reporting & Analysis, Financial Planning, Project Management
Education
Quinsigamond Community College 1990 — 1992
AS, Accounting
AmTrust Financial Services, Inc. (AFSI) September 2014 - Present
Tower Group Companies 2005 - September 2014
The Hanover Insurance Group 1994 - 2005
Skills
Property & Casualty..., Business Requirements, Insurance, Business Analysis, General Insurance, Microsoft Excel, Underwriting, Requirements Gathering, Process Improvement, Microsoft Word, SDLC, Casualty, PowerPoint, Access, MS Project, ACORD AL3, XML, Lotus Notes, Test Director, DB2 Tables and Queries, Error Resolution..., Program Management, Casualty Insurance, Risk Management, Requirements Analysis, Leadership
Education
Providence College 1986 — 1990
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Hopedale High school
Hopedale High school
The Hanover Insurance Group September 1984 - Present
The Hanover Insurance Group 1997 - November 2011
The Hanover Insurance Group 1993 - 1997
The Hanover Insurance Group 1984 - 1993
Skills
Insurance, Business Analysis, Project Management, Program Management, Process Improvement, Metrics, Requirements Gathering, Business Requirements, Coaching, Business Process..., Requirements Analysis, Access, Project Portfolio..., Analysis, Software Documentation, Leadership, Vendor Management
Education
Quinsigamond Community College
Associates, Business Data Processing
Bartlett High School
The Hanover Insurance Group August 2012 - Present
District Council 33 Legal Services Plan October 2007 - October 2010
United States Air Force 2000 - 2003
Skills
Family Law, Property & Casualty..., Contractual Agreements, General Practice of Law, Claims Investigations, Legal Research, Legal Advice, Legal Writing, Negotiation, Mediation, Settlement Agreements, Legal Administration, Amicus, Liability Analysis, Third Party Liability, Third Party Claims, Microsoft Office, HCS, Outlook, Windows, Coaching & Mentoring, Leadership Development, Individual Counselling, Women's Ministry, Women's Leadership, Spiritual Leadership, Spiritual Gifts, Biblical Teaching, Claims Handling, Public Speaking, Preaching
Education
Rutgers University School of Law - Camden 2003 — 2006
Law, Law
Choice Soultions 2010 - 2013
SAI Systems October 2009 - June 2010
Hartford Financial August 2007 - September 2009
XL Global Services May 2006 - August 2007
The Hanover Insurance Group July 2002 - May 2007
Keane 1988 - 2006
Skills
Program Management, SDLC, Agile Methodologies, Business Analysis, PMP, PMO, User Acceptance Testing, Project Management, Vendor Management, Requirements Gathering, Testing, Business Requirements, Process Improvement, Requirements Analysis, Web Services, Microsoft SQL Server, Visio, SQL, Systems Analysis, Business Process...
Education
Quinnipiac University 1975 — 1979
BS, Computer Science
Help at Home, Inc February 2014 - Present
OfficeMax Corporate June 2006 - January 2014
Gallagher Bassett Services July 2004 - June 2006
Gallagher Bassett Services August 1995 - July 2004
Gallagher Bassett August 1994 - August 1995
The Hanover Insurance Group 1990 - 1994
Skills
Workers Compensation, Claim, Insurance, Casualty, Litigation Management, Risk Management, Process Improvement, Human Resources, Claims Management, Claim Investigation, Training, Legal Liability
Education
Roosevelt University
Bachelor’s Degree, Organizatinal Leadership
William Rainey Harper College
Associate's degree, Insurance & Business emphasis
The Hanover Insurance Group February 2014 - Present
The Hanover Insurance Group August 2012 - February 2014
The Hanover Insurance Group September 2010 - August 2012
Zurich Insurance January 2008 - September 2010
The Hanover Insurance Group July 2006 - December 2007
Law Office of Edward Manning September 2004 - July 2006
Skills
Property & Casualty..., Liability, Litigation Management, Claims Management, Casualty, Legal Liability, Claim, Insurance, Commercial Lines, Subrogation, Professional Liability, Commercial Insurance, General Insurance, Claim Investigation, Reinsurance, Workers Compensation
Education
Roger Williams University School of Law 2001 — 2004
JD
Providence College 1997 — 2001
BA, History
The Hanover Insurance Group May 2012 - Present
CNA Global Specialty Lines- HealthPro Aging Services September 1994 - May 2012
Continental Insurance Co 1989 - 1994
Travelers 1983 - 1989
Skills
IM, Insurance, Commercial Insurance, Underwriting, Property & Casualty..., Claims Management, Commercial Lines, Professional Liability, Long-term Care, Excess, Liability, Casualty, Reinsurance, Legal Liability, D&O, Claim, Casualty Insurance
Education
Rensselaer Polytechnic Institute 1981 — 1982
MS, Management
Susquehanna University 1977 — 1981
BA, Economics
Simsbury High School 1973 — 1977
Boston Scientific September 2015 - Present
Reliant Medical Group May 2014 - Present
Reliant Medical Group January 2015 - September 2015
Commonwealth Credit Repair February 2014 - May 2014
The Hanover Insurance Group November 2007 - May 2013
Athena Diagnostics September 2004 - November 2008
Skills
Recruiting, Human Resources, Talent Acquisition, Onboarding, Applicant Tracking..., Employee Relations, Talent Management, College Recruiting, Employee Benefits, Internet Recruiting, Sourcing, Technical Recruiting, Contract Recruitment, Deferred Compensation, HRIS, Insurance, Management, Leadership, PowerPoint, Performance Management, Temporary Placement, Workforce Planning, Training
Education
Quinsigamond Community College
CompNet Insurance Solutions, Inc September 2014 - Present
Self- Employed - Insurance Services May 2010 - Present
Textron Financial March 1999 - April 2010
The Hanover Insurance Group 1995 - 1999
American Universal Insurance 1986 - 1995
Aetna Insurance Company 1985 - 1986
MetLife 1974 - 1986
Skills
Insurance, Commercial Insurance, Brokers, Commercial Lines, Casualty, Risk Management, Program Design, Program Management, Incentive Programs, Financial Analysis, Finance, Credit, Sales Management, Negotiation, Process Improvement, Business Development, Portfolio Management, Property & Casualty..., Change Management, Underwriting, New Business Development, Leadership, Relationship Management, Executive Management
Education
Insurance Institute of America 2003 — 2004
Associate in Risk Management (ARM), Risk Management
Providence College
Bachelor's degree, Business Administration and Management, General
UMass Memorial Medical Group June 2011 - February 2014
The Hanover Insurance Group November 2009 - June 2011
Glocester Family Chiropractic February 2009 - November 2009
Gaunya Chiropractic June 2005 - February 2009
Skills
Invoicing, Accounts Receivable, Collections, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Insurance, Appointment Scheduling, Access, Customer Service, QuickBooks, Data Entry
Education
Quinsigamond Community College 2014 — 2016
Associate of Science (A.S.) and Accounting/Finance Certificate and Bookkeeping Certificate, Accounting and Finance, 3.7 GPA
French River Education Center 2009 — 2009
Certificate, Computer Applications
Quinsigamond Community College 1999 — 2000
Medical Secretarial Certificate, Accounting and Finance
Bartlett High School
Keane Inc January 2002 - Present
The Hanover Insurance Group July 2001 - December 2001
Education
PSG College of Technology
Nationwide January 2015 - Present
Harleysville Insurance September 2012 - January 2015
The Hanover Insurance Group February 2006 - August 2012
Encompass Insurance 1998 - 2006
Shelby Insurance 1993 - 1998
Skills
CIC, Indiana P &C and..., Property & Casualty..., Commercial Insurance, Underwriting, Workers Compensation, Employment Practices..., Insurance, Casualty, Commercial Lines, Liability, Legal Liability, Umbrella Insurance, Professional Liability, General Insurance, D&O, Brokers, Sales, Inland Marine, Term Life Insurance, Homeowners, Health Insurance, Claims Management, Life Insurance, Fixed Annuities, Claim, New Business Development, Reinsurance, Leadership, Sales Operations, Whole Life, Employee Benefits, Casualty Insurance
Education
Purdue University 1973 — 1977
BS, Management
Twisted Sisters Coffee Shop August 2012 - Present
Toy and Miniature Museum of Kansas City April 1985 - July 2013
Toy & Miniature Museum 1985 - July 2013
The Hanover Insurance Group 1981 - 1984
Skills
Operations Management, Customer Service, Inventory Management, Visual Merchandising, Microsoft Office, buy, Excel
Education
Ringling School of Art and Design
New England Financial September 2010 - Present
Macy's November 2008 - September 2010
Cargopak Ltd August 2007 - August 2008
Leading Solutions August 2006 - March 2007
Syntel September 2000 - December 2001
AIG June 2000 - September 2000
Zurich North America March 1997 - June 2000
Munich Reinsurance America, Inc. October 1995 - March 1997
CNA Insurance September 1989 - October 1995
The Hanover Insurance Group August 1987 - September 1989
Skills
Microsoft Office, Process Improvement, Customer Service, Outlook, Microsoft Excel, Event Planning, Leadership, Team Building, Social Media, Team Leadership, PowerPoint, Project Management
Education
Rutgers University-New Brunswick 1977 — 1981
BA, Pyschology, Biology
The Hanover Insurance Group September 2015 - Present
Education
Robert Morris University - Illinois 2002 — 2006
Bachelors, Health Care Management
The Hanover Insurance Group June 2014 - Present
The Hanover Insurance Group 2011 - June 2014
Acadia Insurance September 2007 - September 2011
Mountain Valley 1997 - 2007
Skills
Property & Casualty..., Commercial Insurance, Commercial Lines, Underwriting, Casualty, General Insurance, Umbrella Insurance, Liability, Insurance, Legal Liability, Workers Compensation, Risk Management
Education
Providence College
BS
The Hanover Insurance Group Regional Vice PresidentThe Hanover Insurance Group2000 - 2010
Skills
Property & Casualty..., Underwriting, Commercial Lines, Commercial Insurance, Casualty, Legal Liability, Umbrella Insurance, Liability, Employment Practices..., Inland Marine, General Insurance, Professional Liability, Workers Compensation, D&O, Excess, Casualty Insurance, Insurance
Education
Rutgers University-New Brunswick
BA, Economics
Genzyme, a sanofi company July 2013 - Present
Genzyme July 2012 - July 2013
Genzyme Corporation May 2010 - June 2012
The Hanover Insurance Group July 2006 - May 2010
Skills
Talent Management, Onboarding, Performance Management, Employee Relations, Employee Engagement, Succession Planning, Organizational..., Organizational Design, Leadership Development
Education
Purdue University 1989 — 1994
BA, English
IBM August 2015 - Present
IBM June 2015 - July 2015
Lenovo November 2014 - March 2015
IBM November 1996 - October 2014
The Hanover Insurance Group August 1993 - August 1996
Hanover Insurance April 1990 - August 1993
SUNY Upstate Medical University January 1988 - April 1990
Skills
Data Center, Disaster Recovery, VMware, Virtualization, Cloud Computing, Unix, System Administration, Servers, Linux, Windows Server, Project Delivery, Security, Red Hat Linux, Active Directory, Infrastructure, Requirements Analysis, Management, Project Management, Vendor Management, Enterprise Architecture, IT Strategy
Education
Rochester Institute of Technology 2009 — 2011
Bachelors, Applied Computing, Aerospace Technology, Telecommunications
Syracuse University 1983 — 1988
Bachelors program, Aerospace Engineering
Clinton High School February 2003 - Present
Fidelity Investments 1996 - 2001
Allmerica Financial 1980 - 1996
The Hanover Insurance Group 1972 - 1996
Worcester State College 1980 - 1994
Education
Worcester State University 2004 — 2009
Post Baccalaureate/Secondary School
Worcester Polytechnic Institute 1976 — 1979
MS, Management Science & Engineering
Rensselaer Polytechnic Institute
BS, Mathematics
CIT July 2011 - Present
SG Equipment Finance October 2010 - June 2011
EverBank August 2010 - October 2010
Hewlett-Packard Financial Services April 1999 - September 2009
The Hanover Insurance Group 1991 - 1992
Skills
Credit, Sales, Credit Risk, Finance, Loans, Risk Management, Analysis, Credit Analysis, Microsoft Excel, Negotiation, Account Management, Contract Negotiation, Management, Financial Services, Process Improvement, Portfolio Management, Relationship Management, Financial Analysis, Pricing, Contract Management, Sales Management, New Business Development, Team Management, Vendor Management, Outlook, Business Strategy, Microsoft Office, Banking, Business Analysis
Education
Raritan Valley Community College 1997 — 1999
Criminal Justice, Finance
IFG Companies, Burlington Insurance Group, (Privately Held) November 2007 - June 2010
The Hanover Insurance Group October 1999 - July 2006
Travelers January 1994 - October 1999
Aetna January 1992 - January 1994
Aetna January 1991 - January 1992
Pace University January 1988 - January 1992
Aetna January 1990 - January 1991
Aetna January 1986 - January 1990
Aetna January 1982 - January 1986
Aetna January 1979 - January 1982
Skills
Insurance, Underwriting, Commercial Lines, Casualty, Umbrella Insurance, Commercial Insurance, Property & Casualty..., Legal Liability, Claim, Liability, General Insurance, Marketing Strategy, General Liability, Strategic Planning, Agency Automation, Service Centers, Training, Leadership, Sales, Marketing, Life Insurance, Workers Compensation, Casualty Insurance
Education
Saint John's University 1981 — 1985
MBA, Insurance (College of Insurance MBA)
Queens College 1972 — 1977
BA, Psychology
SDM METRO December 2011 - Present
The Hanover Insurance Group May 2008 - March 2010
AIG December 2003 - May 2008
Avalon Risk Associates, Inc. April 2002 - December 2003
Datek Online September 1999 - April 2002
Skills
Surety Bonds, Surety, Reinsurance, Underwriting, Insurance
Education
Rowan University
Bachelor of Science, Accounting
Mater Dei High School
Habitat For Humanity Resources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity MWGWResources CoordinatorHabitat for Humanity International2009 - Present
TD 2004 - 2008
The Hanover Insurance Group 2001 - 2003
Skills
Event Planning, Fundraising, Volunteer Management, Social Media, Office Management, Outlook, Administrative..., Non-profits, Data Entry, PowerPoint, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, Research
Education
Quinsigamond Community College 1965 — 1967
Associate of Science (AS), Business Administration and Management, General
The Hanover Insurance Group December 1983 - Present
Greater New York Insurance Companies January 1983 - December 1983
Skills
Property & Casualty..., Insurance, Casualty, Liability, Commercial Lines, Claims Management, Litigation Management, General Insurance, Property Damage, Claim, Liability Analysis, Legal Liability, Claim Investigation, Professional Liability, Subrogation
Education
Rowan University 1979 — 1982
Bachelor of Arts, Law and Justice
The Hanover Insurance Group
Skills
Microsoft Word, Microsoft Excel, Microsoft Office
Education
Rowan University 1978 — 1982
Bachelor of Arts (B.A.), Law & Justice
Salisbury Management March 2012 - Present
Salisbury Management, Inc. April 2011 - Present
Salisbury Management April 2011 - February 2012
Mechanics Hall October 2002 - July 2009
Mechanics Hall October 2002 - June 2009
Pordamedic January 2001 - January 2002
The Hanover Insurance Group January 2000 - January 2001
Education
Quinsigamond Community College 2009 — 2013
Human Services
Quinsigamond Community College
Human Services
Quinsigamond Community College
Human Services
CDK Global October 2014 - Present
ADP Dealer Services February 1993 - September 2014
The Hanover Insurance Group September 1987 - July 1989
US Army July 1978 - July 1982
Skills
Customer Service, Inventory Management, Captivate, Customer Relations, Instructional Design, Needs Analysis, Coaching, Microsoft Office, E-learning, Team Building, Word, PowerPoint, Documentation, Technical Writing, Performance Management, Excel, Mentoring, Problem Solving, Program Management, Public Speaking, Strong Customer Service..., Software Documentation, Technical Support, Windows, Windows 7, Project Management, E-Learning, SharePoint, Microsoft Word, Microsoft Excel, Team Leadership, Hands-on Training, Technical Training, Process Improvement, Training, Personnel Management, Access, Troubleshooting
Education
School of Hard knocks 1960 — 2014
Life Lessons
Rutgers, The State University of New Jersey-New Brunswick 1982 — 1985
B.S. Management, Business Management
University of South Carolina-Columbia 1978 — 1981
years 1 and 2 of undergraduate, liberal arts
The Hanover Insurance Group commercial underwriting manager
Education
Rider University 1961 — 1965
bs in business administration, economics and management
Travelers Insurance February 2005 - Present
The Hanover Insurance Group December 2001 - February 2005
MetLife Auto and Home January 1987 - September 2001
Skills
Underwriting, Product Management, Insurance, Product Development, Claim, Management, Analysis, Cross-functional Team..., Pricing, Strategy, Training, Brokers, Umbrella Insurance, Program Management
Education
Rhode Island College
B.S., Business Management
The Hanover Insurance Group June 2014 - Present
Captive Resources, LLC September 2013 - May 2014
Liberty Mutual Insurance September 2010 - 2013
Liberty Mutual Insurance January 2002 - September 2010
United Airlines January 2001 - October 2001
Skills
Casualty, Liability, Claim, Property & Casualty..., Claims Management, General Liability..., Automobile Liability, Litigation Management, Reinsurance, Claims Handling, Legal Liability, Casualty Insurance, Commercial Insurance, Claim Investigation, Insurance, General Insurance, Customer Service, Workers Compensation
Education
Purdue University 1996 — 2000
Bachelor of Science (B.S.), Aviation Technology
The Hanover Insurance Group September 2015 - Present
24-7 Networks Services March 2015 - June 2015
The Hanover Insurance Group May 2014 - December 2014
Skills
Information Security, Risk Management, Information Security..., Penetration Testing, Network Security, Computer Security, Vulnerability Assessment, Risk Assessment, Firewalls, SDLC
Education
Quinsigamond Community College 2013 — 2014
Certificate, Cyber Security
Quinsigamond Community College 2012 — 2014
Associate's Degree, Computer Forensics
Concentra - Auto Injury Solutions August 2005 - June 2011
The Hanover Insurance Group August 2000 - November 2004
Skills
Organizational..., Corporate Communications, Business Analysis, Health Insurance, Property & Casualty..., Claim, Litigation, Training, Insurance, Risk Management, Legal Liability, Liability
Education
Rutgers University 1987 — 1990
BA, Economics
Raritan Valley Community College 1985 — 1987
AS, Business Administration
The Hanover Insurance Group July 2015 - Present
American Commerce Insurance, a MAPFRE Company July 2012 - June 2015
CareCentrix August 2011 - July 2012
Utica National Insurance Group January 2011 - July 2011
Fannie Mae May 2010 - December 2010
Nationwide Insurance October 2007 - March 2010
Skills
Requirements Analysis, SDLC, Business Analysis, Visio, Requirements Gathering, Agile Methodologies, Data Warehousing, SharePoint, Systems Analysis, Software Project..., Waterfall, Data Analysis, Business Intelligence, Software Documentation, Vendor Management, Business Requirements, SQL, User Acceptance Testing, IT Strategy, PMP, Business Process..., Business Process
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
BE, Information Technology
University of Huntsville(UAH)
MS, Computer Science
Acadia Insurance April 2002 - Present
Eastern Casualty Insurance September 1999 - April 2002
The Hanover Insurance Group August 1986 - September 1999
Skills
Commercial Lines, Analysis, Auditing, CPCU, Reinsurance, Property & Casualty..., Underwriting, Commercial Insurance, Claim Investigation, Legal Liability, Excess, Claims Management, Casualty, Liability, Insurance, Claim, Subrogation, General Insurance
Education
Quinsigamond Community College
Associate's degree, Business Administration and Management, General
Mapfre, Commerce Insurance October 2011 - Present
Weight Watchers May 2005 - June 2011
The Hanover Insurance Group August 1985 - July 2003
Education
Leicester High School
Diploma, Business
Quinsigamond Community College
Associates, Business Administration
The Hanover Insurance Group October 2012 - Present
OneBeacon November 2009 - Present
Travelers May 2004 - November 2009
Skills
Claim, Liability, Property & Casualty..., Legal Liability, Liability Analysis, Subrogation, Claims Management, Casualty, Property Damage, Litigation Management, Insurance, Commercial Lines, Commercial Insurance, General Insurance, Professional Liability, Underwriting, Workers Compensation, Claim Investigation, Claims Resolution, Product Liability, Casualty Insurance
Education
Rhode Island College
Business Management, BS, Finance, Marketing
The Hanover Insurance Group September 2012 - Present
Education
Quinsigamond Community College
Associate Degree, Liberal Arts
Worcester State University
BA Degree
The Hanover Insurance Group July 2012 - Present
Webster Five Cents Savings Bank October 2009 - Present
Webster Five Cents Savings Bank October 2009 - July 2012
Harleysville Insurance November 2000 - October 2007
Harleysville Worcester Insurance January 2000 - January 2007
Harleysville Insurance 2000 - 2007
McGrath Burnham Insurance Agency January 1998 - January 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Insurance, Claim, Commercial Lines, Liability, Customer Service, Software Documentation, Negotiation, Subrogation, Risk Management, Outlook, Access, Investigation, PowerPoint, Process Improvement, Banking, Analysis, Private Investigations, Team Building, Troubleshooting, Marketing
Education
Quinsigamond Community College 1995 — 1998
Associate's degree, Criminal Justice
Quinsigamond College
Associates, Criminal Justice
The Hanover Insurance Group April 1998 - Present
The Hanover Insurance Group April 1998 - Present
Leib Insurance Agency June 1991 - April 1998
Education
University of Massachusetts, Amherst 1970 — 1972
Bachelor's degree, Business Management
Quinsigamond Community College 1968 — 1970
Associate's degree, Business Administration and Management, General
The Hanover Insurance Group October 2013 - Present
Liberty Mutual Insurance July 2005 - October 2013
Skills
Windows 7, Microsoft Excel, Turning Point..., PowerPoint, Modern Dance, Resume Writing, Outlook, Insurance, Salesforce.com, Customer Service, Leadership Development, Property
Education
Kinections 2013 — 2014
Master's degree, Dance Therapy/Therapist
Purdue University 1999 — 2005
Bachelor of Arts (BA), Psychology
The Hanover Insurance Group February 2013 - Present
The Hanover Insurance Group May 2005 - Present
Skills
Insurance, Property & Casualty..., General Insurance, Commercial Insurance, Commercial Lines, Liability, Underwriting
Education
Radford University - College of Business and Economics 1984 — 1988
Bachelor of Business Administration (B.B.A.)o, Finance, General
Radford University
Bachelor of Business Administration (B.B.A.), FInance and insurance