The Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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The Hanover Insurance Group Employees
The Hanover Insurance Group October 2013 - Present
The Hartford March 2004 - October 2013
Skills
Property & Casualty..., Liability, Casualty, Claim, Legal Liability, Claims Management, Commercial Insurance, Professional Liability, General Insurance, Commercial Lines, Litigation Management, Subrogation, Claim Investigation, Umbrella Insurance, Property Claims, Claims Resolution, Homeowners, Commercial Vehicle, Indemnity, Settlement, Accident, Medicare
Education
Eastern Illinois University 1983 — 1987
BS, Finance
Acadia Insurance (a W. R. Berkley Company) June 2015 - Present
MEMIC January 2013 - May 2015
MEMIC January 2009 - January 2012
MEMIC January 1998 - January 2009
MEMIC March 1994 - December 1997
The Hanover Insurance Group April 1992 - February 1994
Skills
Workers Compensation, Claims Management, Claim, Property & Casualty..., Strategic Planning, Customer Service, Public Speaking, Insurance, Process Improvement
Education
Duke University - The Fuqua School of Business 2014 — 2014
Executive Leadership Program, Certificate
University of Southern Maine 1984 — 1989
Bachelor’s Degree, Communication, Military Science, Commissioned Officer US Army
The Hanover Insurance Group June 2013 - Present
The Hanover Insurance Group February 2012 - June 2013
Tower Group Companies March 2011 - February 2012
FOURTEEN HOLY HELPERS CHURCH August 2010 - June 2011
Tower Group Companies May 2003 - March 2011
Fourteen Holy Helpers Church January 2006 - March 2010
KMART March 2001 - May 2003
Skills
Insurance, Customer Service, Outlook, Word, Excel, Microsoft Office, Property & Casualty..., Microsoft Word, Commercial Lines, Personal Lines Auto, General Insurance, Underwriting, Property, Liability, Testing, Casualty, Workers Compensation, Commercial Insurance, Access, Casualty Insurance
Education
University at Buffalo 2005 — 2007
Bachelor of Science
Erie Community College 2002 — 2005
A.S. Degree
Tokio Marine Management, Inc. January 2015 - Present
Chubb Insurance August 2013 - December 2014
The Hanover Insurance Group April 2012 - August 2013
CNA Insurance January 2008 - April 2012
CNA Insurance March 2007 - December 2007
Sam's Club June 2004 - March 2007
Independence Blue Cross May 2006 - August 2006
Skills
Underwriting, Health Insurance, Insurance, Umbrella Insurance, Legal Liability, Property & Casualty...
Education
Temple University - Fox School of Business and Management 2003 — 2006
Bachelor's, Risk Management and Insurance, Finance
Drexel University - College of Business and Administration 2002 — 2003
Business Administration and Management, General
Trimble's Travel Agency-an Independent Cruise Planners Franchisee February 2014 - Present
Changing A Generation FGBC May 2012 - Present
AIG May 2007 - May 2012
Berkshire Hathaway Homestate Companies October 2002 - May 2007
The Hanover Insurance Group July 2000 - December 2001
Marsh & McLennan, Atlanta, GA December 1999 - July 2000
CNA Risk Management Insurance August 1996 - December 1999
Kemper Insurance November 1989 - December 1995
Skills
External Audit, Financial Audits, Internal Audit, Managing Accounts, Managing Workflow, Loss Prevention, Strategic Planning, Workers Compensation, Commercial Insurance, Claims Law, Investigation, Underwriting, Analysis, Data Analysis, Commercial Lines, Pricing, Professional Liability, Liability, Excess, Legal Liability, Management, Liability Analysis, Surety Bonds, Training, Insurance Brokerage, Financial Risk, Reinsurance, Marketing, Casualty, Claim Investigation, Brokers, Subrogation, Employee Benefits, Property & Casualty..., Umbrella Insurance, General Insurance, Risk Management, Insurance, Inland Marine, Term Life Insurance, Claims Management, D&O, Employment Practices..., Property Claims, Homeowners, CPCU, Licensed Property &...
Education
Cruise Planners University
Certificate, Travel Industry Professional
Georgia State University - J. Mack Robinson College of Business 1997 — 1999
Bachelor of Business Adminstration, Business Administration and Management, General
Dekalb Community College 1996 — 1999
Associate of Arts and Sciences (A.A.S.), Associate Degree in Sociology
American Educational Institute, Inc 1999 — 1999
Legal Principles Claim Specialist, Claims Law, A
Title Source September 2013 - Present
JDM Systems Consultants April 2013 - August 2013
Computer Consultants of America, Inc. (Thomson Reuters) November 2009 - April 2013
Comerica Bank March 2008 - March 2009
Blue Cross Blue Shield of Michigan August 2007 - February 2008
The Hanover Insurance Group May 2006 - June 2007
DTE Energy 2004 - 2006
ABN AMRO 2003 - 2004
Ford Motor Company 2001 - 2003
Compuware 1999 - 2003
Skills
Documentum, JIRA, Quality Center, Agile Testing, Test Planning, Test Case Development, Requirements Analysis, Manual Testing, Regression Testing, GUI Testing, Test Cases, Quality Assurance, Test Automation, Microsoft SQL Server, Oracle, Crystal Reports, Software Documentation, Testing, QTP, Agile Methodologies, Defect Tracking, Test Strategy, HP Quality Center, Software Quality..., Web Applications, HP QTP
Education
University of Phoenix 1997 — 1999
MSCIS, Computer Information Systems
Eastern Michigan University 1983 — 1985
Bachelors in Business Administration, Marketing
Oakland Community College 1981 — 1983
Associates of Business Administration, Business Administration and Management, General
North Farmington HS 1979 — 1981
Diploma, Business
Eagle Adjusting Services, LLC September 2012 - Present
The Hanover Insurance Group 2010 - September 2012
IN-Line Consulting, LLC December 2007 - June 2010
Steelcore Construction Company, Inc. July 2007 - December 2007
Moore Restoration July 2005 - July 2007
Fiserv September 2004 - July 2005
Westfield Group September 1998 - September 2004
AlliedBarton Security Services May 1997 - September 1998
Skills
Human Resources, Team Building, Budgets, Underwriting, Claims Management, Accounts Payable, Workers Compensation, Claim, Insurance, Sales, Management, Project Management, Construction, Property & Casualty..., Liability, Risk Management, Water Damage, Marketing, Accounts Receivable
Education
Elon University 1993 — 1997
BA, History, Political Science, Criminal Justice
Wilde Lake
Buckley Jolley Real Estate February 2013 - Present
The Hanover Insurance Group April 2009 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Management, Leadership, Account Management, Public Relations, New Business Development, Customer Satisfaction, Advertising, Social Media Marketing, Negotiation, Selling, Sales, Supply Chain Management, Team Building, Real Estate, Social Media, Property, Contract Negotiation, Process Improvement, Marketing, Time Management, Sellers, Real Estate Transactions, First Time Home Buyers, Buyer Representation, Buyers, Residential Homes, Investment Properties, Sales Process, Direct Sales, Listings, Foreclosures, Short Sales, Strategic Planning
Education
Eastern Michigan University 1996 — 1999
Bachelor's degree, Business Administration and Management, General
Oakland University 1994 — 1996
General Studies, Business Administration and Management, General
Travelers March 2015 - Present
The Hanover Insurance Group March 2014 - 2014
Travelers December 2011 - October 2013
Travelers 2007 - 2011
Travelers 2002 - 2007
Travelers 1995 - 2002
Skills
Results oriented..., Product Management, Training, Risk Management, Management, Analytics, Interviews, Onboarding, Human Resources, Insurance, Banking, Auditing, Finance, Access, Budgets, Program Management, Property & Casualty..., General Insurance, Analysis
Education
Rensselaer Polytechnic Institute 1999 — 2001
Business Administration and Management, General
Eastern Connecticut State University 1986 — 1989
Accounting and Finance
MAPFRE U.S.A. Corp. August 2012 - Present
The Hanover Insurance Group March 2010 - August 2012
Commonwealth Annuity July 2006 - February 2010
Cynthia Tella Design, Inc. October 2003 - June 2006
Tufts New England Medical Center September 2001 - October 2003
Empowering Systems, Inc August 1999 - September 2001
Tri-County Medical Associates, Inc November 1998 - August 1999
Skills
Notary Public, Administrative Support, PowerPoint, Word, Excel, Outlook, Microsoft Office, Accounts Payable, Visio, Photoshop, Documentation, Adobe Acrobat, Confidentiality, Lotus Notes, Heavy Calendaring, Process Improvement, Event Planning, Technical Support, Microsoft Excel, Software Documentation, Administrative..., Microsoft Word, Time Management
Education
Dean College
Milford High School
Roger Williams University
Johnson & Johnson Inc. December 2014 - Present
Renaissance Insurance Group April 2013 - December 2014
International Marine Underwriters October 2012 - March 2013
The Hanover Insurance Group March 2010 - September 2012
Merrimac Marine Insurance, LLC April 2003 - February 2010
O'Neil, Lee & West, Inc June 2001 - April 2003
J. Rolfe Davis Insurance Agency August 1998 - February 2001
Davis-Garvin Insurance Agency January 1997 - January 1998
Bultman-Bell & Associates, Inc January 1996 - January 1997
Mike Russell & Associates, Inc January 1993 - January 1995
Skills
Underwriting, Property & Casualty..., Commercial Lines, Inland Marine, General Insurance, Umbrella Insurance, Workers Compensation, Employment Practices..., Brokers, D&O, Claim, Commercial Insurance
Education
Daytona State College 1988 — 1989
Insurance
Harvard School of Engineering and Applied Sciences June 2014 - Present
Harvard University June 2012 - June 2014
Harvard University November 2007 - June 2012
Victory Productions 2006 - 2007
The Hanover Insurance Group 1998 - 1999
Harvard University 1991 - 1997
Vitality Magazine Boston 1989 - 1991
Skills
Grants, Higher Education, Fundraising, Nonprofits, Community Outreach, Event Planning, Grant Writing, Editing, Public Relations, Microsoft Office, Public Speaking, Program Management, Leadership, Strategic Planning, Teaching, Social Media, PowerPoint, Research, Compliance
Education
Emerson College
Bachelor of Science (BS), Communication
Harvard University
Radcliffe Seminars Graduate Program, Courses in Business Management
Harvard University
The Hanover Insurance Group March 2009 - Present
Property Management January 2006 - Present
Planet Fitness August 2008 - August 2009
PDA April 2004 - March 2009
Skills
Personal Training, Weight Training, Customer Service, Fitness Training, Cpr Certified, Fitness, Insurance, Strength Training, Public Speaking, Exercise Physiology, Coaching, Sports Nutrition, Sales, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Weight Management, Wellness Coaching, Property Management, Firearms, Automotive, Mechanics, Customer Satisfaction, Work Ethic, Workforce Planning, Business Analysis, Web Content, Computer Hardware, Software, Law Enforcement...
Education
Endicott College 2004 — 2009
Bachelors in Business management
Willis August 2014 - Present
Marsh 2010 - 2014
The Hanover Insurance Group January 2010 - July 2010
OneBeacon Insurance 2006 - 2010
Chubb Group of Insurance Companies July 2002 - July 2006
U.S. Department of State September 2000 - December 2000
Skills
Underwriting, Risk Management, Insurance, Political Risk Insurance, International Relations, Investments, Casualty, Brokers, Property & Casualty...
Education
Dickinson College 1998 — 2002
Bachelor of Arts (B.A.), Policy Studies
Simsbury High School 1995 — 1998
Bermuda High School for Girls 1992 — 1995
St. George's Prep
Tufts University - The Fletcher School of Law and Diplomacy
Master of Arts (M.A.), International Relations
Meemic Insurance Company March 2015 - Present
The Hanover Insurance Group August 2013 - March 2015
State Farm Insurance March 2012 - July 2013
State Farm Insurance December 2008 - March 2012
State Farm Insurance January 2006 - December 2008
Education
Western Michigan University 2002 — 2005
Bachelors Degree, African-American/Black Studies
Davenport University 1999 — 2002
Assoicates Business Management, Business Administration and Management, General
The Hanover Insurance Group September 2014 - Present
Eastern Michigan University May 2014 - Present
Bed Bath & Beyond November 2011 - August 2013
U.P. Financial October 2009 - May 2011
Skills
Public Relations, Marketing, Communication, Photography, AP Style, Social Media, Adobe Creative Suite, Microsoft Office, Community Outreach, Event Planning, Press Releases, Press Kits, Web Design, Graphic Design, Advertising, Customer Service, PowerPoint
Education
Eastern Michigan University 2011 — 2014
Bachelor's degree, Public Relations, Advertising, and Applied Communication
The Hanover Insurance Group February 2007 - Present
New Jersey Board of Law Examiners 2013 - 2014
Liberty Mutual Insurance 2003 - 2007
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Pennsylvania State University, The Dickinson School of Law 1999 — 2001
Doctor of Law (J.D.)
High Point University 1993 — 1997
B,.A., English
The Hanover Insurance Group March 2015 - Present
The Hartford October 2012 - March 2015
The Hartford July 2011 - September 2012
The Hartford 2011 - 2011
The Hartford 2009 - 2011
Skills
Management, Leadership, Product Management, Underwriting, Insurance, Claim, Customer Retention, Competitive Analysis, Business Strategy, Risk Management, Executive Management, Sales, Strategy, Analysis, Finance, Pricing, Property & Casualty..., Process Improvement, Business Analysis, General Insurance, Financial Analysis, Analytics, Microsoft Excel, Data Analysis, Microsoft Office, Forecasting, Strategic Planning
Education
DeSales University 2009 — 2012
Master of Business Administration (MBA), Finance
Rutgers, The State University of New Jersey-New Brunswick 2000 — 2004
BA, Economics
The Hanover Insurance Group September 2015 - Present
The Hartford May 2014 - Present
Old Navy November 2013 - June 2014
Town of Enfield Recreation June 2011 - August 2013
Skills
Sales, Program Management, Process Scheduler, Customer Service, Social Networking, PowerPoint, Public Speaking, Leadership, Marketing, Microsoft Word
Education
Eastern Connecticut State University 2009 — 2013
Bachelor of Arts (B.A.), Sociology Minor Psychology
The Hanover Insurance Group August 2012 - Present
The Hanover Insurance Group December 2010 - August 2012
Skills
Property & Casualty..., Customer Service
Education
Michigan State University 2003 — 2007
Bachelor's degree, Accounting
Eastern Michigan University 2008 — 2010
Post Baccalaureate, Education
Amerisure Insurance January 2002 - Present
The Hanover Insurance Group March 1998 - January 2002
Towers Watson May 1996 - January 1998
Skills
Actuarial Science, Insurance, Property & Casualty..., General Insurance, Large Accounts, Actuaries, Casualty, Casualty Insurance, Commercial Insurance, Commercial Lines, Liability, Pricing
Education
Eastern Michigan University
BS, Actuarial Science
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group March 2013 - January 2015
BBH & Co June 2005 - March 2013
KPMG April 2001 - June 2005
MFS Investment Management 1993 - 2001
Skills
Talent Management, Succession Planning, Employee Relations, Performance Management, Onboarding, Talent Acquisition, Organizational..., Human Resources, Leadership Development, Employee Engagement, Change Management, Workforce Planning, Organizational Design, Recruiting, Career Development, Personnel Management
Education
MS Human Resource Management, Lesley University 2000 — 2004
Masters of Science, Human Resource Management
Eastern Nazarene College
BA History, History
The Hanover Insurance Group January 1999 - Present
Hanover 1999 - Present
Hanover Insurance 1984 - 2010
Hanover Insurance 1984 - 2010
Citizens Insurance Company 1982 - 2009
The Hanover Insurance Group March 1982 - April 1990
Skills
SDLC, Quality Center, Requirements Gathering, User Acceptance Testing, Process Improvement, Quality Assurance, Software Quality..., Defect Tracking, DB2, PMP, Business Analysis, Software Project..., Agile Methodologies, Testing, Waterfall, SOA, Business Requirements, Project Management, Visio
Education
Self Study 2005 — 2006
Certificate, PMP
Davenport University 1981 — 1982
Certificate, Cobol Programming
Staples October 2014 - Present
The Hanover Insurance Group May 2013 - June 2014
NTT DATA Americas 2009 - 2014
Interactions Corporation October 2012 - May 2013
Liberty Mutual Insurance March 2012 - October 2012
Fidelity Investments May 2011 - February 2012
Liberty Mutual October 2009 - May 2011
IEX September 2007 - April 2009
Monster Inc May 2004 - September 2007
Liberty Financial Group 1998 - 2000
Skills
CTI, VoIP, Unix, IVR, Contact Centers, Windows, Mainframe, Desktop Computers, Aspect ACD, Organization, Project Management, Leadership, Call Center, Outsourcing, Vendor Management, SDLC, Integration, Management, Enterprise Software, Call Centers
Education
Fairleigh Dickinson University
Bach of Science, Business Management
The Hanover Insurance Group May 2014 - Present
Amica Mutual Insurance November 2013 - April 2014
Amica Mutual Insurance April 2009 - November 2013
Worcester Telegram & Gazette September 2008 - December 2008
Skills
Customer Service, Insurance, Account Management, Interviews, Property & Casualty..., Microsoft Office, Research, General Insurance, Sales, Marketing, Territory Mapping, Underwriting, Insurance Law, Public Speaking, Team Building, Press Releases, Analytics, Journalism, Social Media, Outlook, Licensed Property, Salesforce.com, Microsoft Word, Microsoft Excel, Umbrella Insurance, Licensed Property, Homeowners
Education
Eastern Nazarene College 2005 — 2008
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Quinsigamond Community College 2004 — 2005
N/A, Liberal Arts and Sciences, General Studies and Humanities
The Hanover Insurance Group July 2014 - Present
Progressive Insurance June 2012 - July 2014
Affliated Medical of Dearborn May 2010 - February 2012
Extended Stay Hotels September 2008 - February 2010
Michaels Arts and Crafts September 2004 - September 2007
Skills
Insurance, Claim, Property & Casualty..., Health Insurance, Claims Management, Liability, Casualty, Legal Liability, General Insurance, Claims Handling, HIPAA, Professional Liability, Customer Service, Subrogation, Process Improvement, Employee Benefits, Outlook, PIP, Training, Medical Coding, Healthcare, Administrative..., Claims Resolution, Leadership, Lotus Notes, Office Management, Invoicing, Access, Risk Management, Medical Terminology, Call Centers, Customer Satisfaction, Analysis, Data Entry, Accounts Receivable, Claim Investigation, Team Building, Medical Billing, Time Management, Microsoft Office, Filing, Workers Compensation, Software Documentation, Medicaid, Policy
Education
Wayne State University 2013 — 2016
Master of Public Administration (MPA)
Madonna University 2012 — 2013
Master's degree, Health Services Administration
Eastern Michigan University 2006 — 2011
Bachelor of Science (BS), Health/Health Care Administration/Management
The Hanover Insurance Group July 2015 - Present
The Hartford June 2005 - December 2014
The Hartford March 2001 - June 2005
The Hartford August 1999 - March 2001
The Hartford July 1998 - August 1999
The Hartford June 1997 - June 1998
The Hartford June 1996 - June 1997
The Hartford October 1988 - June 1996
The Hartford May 1985 - September 1988
Skills
Underwriting, Insurance, Risk Management, Financial Services, Enterprise Risk..., Financial Risk, Corporate Governance, Fraud, AML, Process Improvement, Compliance, Operations Management, Operational Risk..., Risk Assessment, Due Diligence, Operational Risk, Property & Casualty..., Management, Change Management, Vendor Management, Leadership, Business Process..., General Insurance
Education
DePauw University 1980 — 1984
Bachelor's degree
Celina
The Hanover Insurance Group 2011 - Present
CNA Insurance 2007 - 2011
Swiss Reinsurance Corp. 2006 - 2007
Employers Reinsurance Corp. 2002 - 2006
GE Reinsurance Corp. 2000 - 2002
Westport Insurance Corp. 1997 - 2000
Skills
Underwriting, Legal Liability, Reinsurance, Professional Liability, Insurance, Employment Practices..., E&O, Excess, A&E, APL, Professional Indemnity..., NPDO, D&O, Brokers, Commercial Lines, Casualty, Commercial Insurance, Liability, Property & Casualty..., Inland Marine, Umbrella Insurance, General Insurance, Workers Compensation, Excess & Surplus Lines, Captives, Claim, Litigation Management, Liability Analysis, Directors & Officers..., Fiduciary, Actuarial Science, Claims Management, Surety, Claim Investigation, Insurance Law, Indemnity, Insurance Brokerage, Health Insurance, CPCU, Term Life Insurance, Subrogation, Medical Malpractice, Errors & Omissions, Enterprise Risk..., Risk Management, Surety Bonds, Employee Benefits, Casualty Insurance
Education
DePaul University
Bachelor of Science (BS), Operations Management and Supervision, Finance
The Hanover Insurance Group March 2014 - Present
The Hanover Insurance Group May 2009 - Present
Club Colors, Inc. 2008 - 2009
Medline Industries 2006 - 2008
Skills
Inland Marine, Underwriting, Property & Casualty..., Commercial Insurance, Legal Liability, Commercial Lines, Insurance, Liability, General Insurance, Excess, Marine Insurance, Reinsurance, Risk Management
Education
Eastern Illinois University 2002 — 2006
Bachelor of Science, Business Marketing
York Risk Services Group April 2015 - Present
York Risk Services Group September 2014 - April 2015
The Hanover Insurance Group July 2013 - February 2014
The Hanover Insurance Group May 2011 - July 2013
TanFastic Suntanner, Inc. August 2004 - August 2008
Skills
Underwriting, Insurance, Property & Casualty..., Customer Service, Salesforce.com, Consultative Selling, Processing, Microsoft Excel, Strategy, General Insurance, Process Improvement, Sales, Training, Analysis
Education
Eastern Michigan University 2007 — 2011
Bachelor of Science, Economics and Finance
Jackson Community College 2004 — 2007
Associate of Science, Mathematics and General
The Hanover Insurance Group April 2011 - December 2013
The Hanover Insurance Group March 2010 - March 2011
Hanover Insurance June 2006 - March 2010
The Hanover Insurance Group July 2001 - May 2006
Denso International May 1989 - June 2001
Skills
Talent Management, Competency Management, Career Management, Performance Management, Talent Acquisition, Human Resources, Employee Relations, Personnel Management, Recruiting, Leadership Development, Change Management, Strategy, HR Policies, Leadership, Business Process..., Program Management, Employee Benefits, Management, Career Development, Project Management, Operations Management, Strategic HR, Policy, Employee Engagement, Executive Coaching, Deferred Compensation, Workforce Planning, Coaching, Succession Planning, HRIS, HR Consulting, Job Analysis, Process Improvement, Benefits Administration, Onboarding, 360 Feedback, Organizational..., Employee Training
Education
Eastern Michigan University
Bachelor of Science, Industrial Technology
The Hanover Insurance Group July 2014 - Present
KARL STORZ GmbH & Co KG September 2013 - July 2014
UGI Corporation September 2011 - August 2013
AmeriGas Propane July 2010 - September 2011
Drexel University October 2007 - April 2010
Skills
Internal Audit, Auditing, Corporate Tax, Accounting, Tax Preparation, Income Tax, Finance, Bookkeeping, Microsoft Excel, Sarbanes-Oxley Act, Internal Controls, Sarbanes-Oxley, Financial Reporting, GAAP, Property Tax, General Ledger, Financial Accounting, CPA, Tax, Account Reconciliation, Financial Analysis, Tax Accounting, Tax Advisory, Tax Research
Education
Drexel University - College of Business and Administration 2007 — 2009
Business Administration; Accounting
Boston College 2003 — 2007
B.A., English/Theology
The Hanover Insurance Group May 2007 - Present
Progressive Insurance January 2005 - May 2007
Progressive Insurance June 2004 - December 2004
Progressive Insurance August 2003 - May 2004
Fifth Third Bank June 2000 - August 2003
Skills
Leadership, Analysis, Michigan PIP, Insurance, Claims Management, Time Management
Education
National Alliance for Insurance Education 2011 — 2011
Eastern Michigan University 1997 — 2001
Bachelor of Science (B.S.)
The Hanover Insurance Group March 2012 - Present
The Hanover Insurance Group October 2008 - March 2012
The Hanover Insurance Group July 2007 - October 2008
The Hanover Insurance Group April 2004 - July 2007
Skills
Negotiation, Claim, Insurance, Liability, Customer Service, Analysis, Property Damage, Claims Management, Workers Compensation, Commercial Insurance, Property & Casualty..., Subrogation, Training, Legal Liability, Casualty Insurance, General Insurance
Education
Davenport University 2000 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Davenport University 2000 — 2002
A.S.M.G., Associates in Management
Career Quest Learning Centers November 2013 - Present
Farmers Insurance January 2009 - June 2013
Bristol West Insurance Group October 2005 - January 2009
The Hanover Insurance Group February 1988 - January 2003
Skills
Licensed Property &..., Great communications..., Experienced Negotiator..., Problem solver and..., Casualty, General Insurance, Commercial Insurance, Property & Casualty..., Insurance
Education
Ferris State University 1983 — 1987
Bachelor's degree, General Marketing
Eversource Energy May 2008 - Present
The Hanover Insurance Group May 2004 - May 2008
MassMutual Financial Group September 1994 - May 2004
Skills
Visio, Requirements Gathering, Business Analysis, SDLC, Process Improvement, Business Process..., Business Process Design, Analysis, Requirements Analysis, Data Modeling, Systems Analysis, Data Analysis, Business Intelligence, Business Requirements, Software Documentation, Testing, Business Process, Requirements Management, CRM, Management, User Acceptance Testing, Data Warehousing, SharePoint, Project Management, System Testing, Cross-functional Team..., Leadership, Enterprise Software, MS Project
Education
Eastern Connecticut State University 1988 — 1994
Bachelor of Arts (B.A.), English Language and Literature, General
The Hanover Insurance Group December 2014 - Present
Chartered Property Casualty Underwriters (CPCU) Society January 2014 - Present
Liberty Mutual Insurance December 2011 - November 2014
Liberty Northwest June 2005 - January 2012
Allied Insurance 2003 - 2005
San Francisco Giants 1999 - 2001
Seafair Festival 1997 - 1997
Skills
Underwriting, Claims, Liability, Commercial Insurance, Casualty, CPCU, General Insurance, Workers Compensation, Property & Casualty..., Commercial Lines, General Liability, Risk Management, Umbrella, Excess, Lean Management, Claim
Education
Gonzaga University - School of Business Administration 2001 — 2002
MBA, Finance
Eastern Washington University 1992 — 1997
B.A., English
Intertek September 2014 - Present
PepsiCo January 2012 - April 2014
AIS RealTime & Advanced Inventory Solutions November 2010 - September 2011
The Hanover Insurance Group May 2008 - August 2009
Skills
Workers Compensation, Employment Law, Employee Benefits, Benefits Administration, Recruiting, Grievances, PeopleSoft, Onboarding, Employee Relations, Training and Developing, Talent Acquisition, Succession Planning, Labor Relations, New Hire Orientations, Personnel Management, Human Resources, Customer Service, Management, Leadership, Microsoft Office
Education
Davenport University
Bachelors, Paralegal Studies
Davenport University
Bachelors, International Business
AmTrust Financial Services, Inc. (AFSI) January 2014 - Present
Travelers February 2011 - January 2014
Travelers Insurance April 2005 - January 2011
CGU Insurance 1997 - 2005
Liberty Mutual Insurance 1997 - 2005
Commercial Union 1997 - 2005
The Hanover Insurance Group 1994 - 1997
The American Association of Insurance Services (AAIS) 1989 - 1994
Home Indemnity 1986 - 1989
Skills
Commercial Insurance, Underwriting, Property & Casualty..., Sales, Commercial Lines, Sales Management, Team Building, Casualty, Customer Service, General Insurance, Liability, Insurance, Reinsurance, Umbrella Insurance, Legal Liability, Brokers, Claims Management, Marketing, Claim, Workers Compensation, Professional Liability, D, Casualty Insurance
Education
National Alliance of Insurance Education & Research
CIC, Insurance
Insurance Institute of America
AU, Commercial Underwriting
DePaul University 1982 — 1985
BS Commerce, Marketing
Montini Catholic High School 1978 — 1982
High School Diploma, College Prep
The Hanover Insurance Group February 2011 - Present
Hoover Hull, LLP December 2007 - February 2011
Kightlinger & Gray, LLP May 2004 - December 2007
Newby Lewis Kaminsky & Jones May 2003 - May 2004
Skills
Litigation, Civil Litigation, Commercial Litigation, Legal Writing, Trials
Education
Indiana University Robert H. McKinney School of Law 2001 — 2003
JD
DePauw University 1996 — 2000
Partially retired September 2014 - Present
IIABNY April 1996 - Present
Independent Insurance Agents and Brokers of New York, Inc. 1996 - Present
NERDS 2003 - 2010
Bryant & Stratton College January 1993 - June 1996
The Hanover Insurance Group October 1981 - October 1991
Skills
Instructional Design, Classroom Instruction, Research, Insurance, Editing, Underwriting, Customer Service, Public Speaking, General Insurance, Event Planning, Writing, PowerPoint, Risk Management, Employee Benefits, Disability Insurance, Liability, Microsoft Excel, Team Building, Sales, Property & Casualty..., Health Insurance, Leadership, Classroom, Commercial Insurance, Brokers, Small Business, Management, Casualty, Strategic Planning, Training, Marketing, Professional Liability, Legal Liability, Commercial Lines, Motorcycle, Term Life Insurance, Claim, Umbrella Insurance, Long-term Care, Boat, Business, D&O, Reinsurance, Life Insurance, Inland Marine, Claims Management, Casualty Insurance
Education
Elmira College 1997 — 2003
MS, Adult Education
Syracuse University
BS, Visual & Performing Arts
The Hanover Insurance Group April 2007 - Present
James N. Ellis & Associates August 2002 - December 2006
Bourgeois, Dresser & White January 2001 - December 2001
Lesser, Newman, Souweine & Nasser September 1999 - January 2001
Skills
Liability, Claim, Litigation, Property & Casualty..., Commercial Insurance, Insurance Law, Commercial Litigation, Claims Investigations, Legal Research, Mediation
Education
University of Tennessee College of Law 1994 — 1997
J.D., Law
Yale University 1990 — 1992
M.A., religious studies
Duke University 1986 — 1990
A.B., English
Provencher & Company, LLC August 2006 - Present
Property Loss Consulting, Inc. 1998 - 2006
Zurich Insurance September 1992 - April 1998
The Hanover Insurance Group January 1984 - September 1992
HANOVER INSURANCE COMPANY (THE) 1984 - 1987
Gab Business Services 1978 - 1984
Skills
Claim, Insurance, Expert Witness, Claims Handling, Property Claims, Mold Remediation, Management, Claims Management, Property & Casualty..., Liability, Casualty, Large Loss, Investigation, Professional Liability, Property, Reinsurance, Subrogation, Workers Compensation, Legal Liability, Water Damage, Strategic Planning, Customer Service, Property Damage, Analysis, Brokers, Fraud, Commercial Lines, Financial Risk, Litigation Management, Commercial Insurance, Excess, Umbrella Insurance, Adjustments, Inland Marine, Risk Assessment, Negotiation, Risk Management, Executive Management, Business Interruption, General Insurance, Commercial Real Estate, Product Liability, Underwriting, Claims Resolution, Liability Analysis, D&O, Claim Investigation, Casualty Insurance
Education
Duke University 1975 — 1977
BA, Accounting
US Coast Guard Academy 1973 — 1975
Engineering
Nationwide Insurance July 2013 - Present
Babylon Fire Dept. 1989 - 2014
Utica National Insurance Group 1992 - July 2013
General Accident Insurance 1990 - 1992
The Hanover Insurance Group January 1988 - January 1990
Skills
Property & Casualty..., Workers Compensation, Underwriting, Insurance, Brokers, Claims Management, Strategic Planning, Reinsurance, Professional Liability, Microsoft SQL Server, Liability Analysis, Team Building, Umbrella Insurance, Training
Education
Dowling College 1996 — 1999
Master of Business Administration (MBA), Business/Managerial Economics
Dowling College 1979 — 1983
Bachelor of Business Administration (BBA), Business/Commerce, General
The Hanover Insurance Group February 2015 - Present
The Hanover Insurance Group May 2013 - February 2015
Howellers Toastmasters June 2013 - November 2013
CareTech Solutions October 2012 - May 2013
Jimmy John's August 2010 - October 2012
Holiday Inn Express August 2009 - August 2010
Skills
Customer Service, Time Management, Data Entry, Training, Telephone Skills, Microsoft Word, Leadership, PowerPoint, Critical Thinking, Teamwork, Outlook, Food Safety, First Aid, American Sign Language, Food Service, Inventory Management, Employee Training, Hiring, Phone Etiquette, Supervisory Skills, Technical Support, Property & Casualty..., Public Speaking, Microsoft Office, Microsoft Excel
Education
Cleary University 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Oakland Community College 2012 — 2013
American Sign Language (ASL)
Eastern Michigan University 2010 — 2012
Secondary Education and Teaching
Lansing Community College 2008 — 2010
General Studies
Aging with Dignity September 2014 - Present
Joanne Eason - Consulting December 2006 - August 2014
FAITH Catholic June 2008 - June 2010
Stony Point Communications, Inc. March 1997 - July 2006
Blue Cross Blue Shield of Michigan 1996 - 1997
The Hanover Insurance Group 1993 - 1996
Rossman Martin & Associates 1992 - 1993
Michigan State University 1991 - 1992
Ferris State University 1989 - 1990
Skills
Media Relations, Public Relations, Copywriting, Press Releases, Marketing, Newsletters, Social Media, Marketing Communications, Event Planning, Non-profits, Fundraising, Blogging, Public Speaking, Social Media Marketing, Marketing Strategy, Publicity, News Writing, Email Marketing, Proposal Writing, Budget Process, Project Management
Education
Michigan State University 1990 — 1991
Master's degree, Advertising/Public Relations
Ferris State University 1986 — 1989
Bachelor's, Business-Public Relations
Western World Insurance Group January 2015 - Present
Western World Insurance Group August 1996 - Present
The Hanover Insurance Group August 1993 - August 1996
Atlantic Mutual Companies August 1990 - August 1993
Skills
Property & Casualty..., Insurance, Casualty, Reinsurance, Commercial Insurance, Underwriting, Commercial Lines, Liability, Legal Liability, Professional Liability, D&O, Statutory Accounting, US GAAP reporting, Financial Accounting, Casualty Insurance, Financial Analysis, Accounting
Education
Fairleigh Dickinson University 1994 — 1998
Master of Business Administration (M.B.A.), Accounting
University of Maine 1986 — 1990
Bachelor's degree, Finance
The Hanover Insurance Group July 2015 - Present
Nationwide Insurance November 2007 - Present
Skills
Customer Service, Commercial Insurance, Property & Casualty..., Risk Management, Umbrella Insurance, Account Management, Casualty Insurance, Professional Liability, Sales Management, Process Improvement
Education
Worcester State University 2004 — 2007
BS, Business Management
Eastern Connecticut State University 2002 — 2004
(transferred), Business
Leicester High School
The Hanover Insurance Group April 2015 - Present
Great American Insurance November 2010 - April 2015
Marler Law Offices, P.C. 2009 - 2010
Reardon Golinkin & Reed 2002 - 2009
Skills
Litigation Management, Professional Liability, Claim, Litigation, Insurance, Legal Liability, Commercial Litigation, Mediation, Civil Litigation, Insurance Law, Employment Practices..., Claims Management
Education
DePaul University College of Law 2001 — 2001
Law
University of Iowa College of Law 1999 — 2001
Doctor of Law (J.D.)
University of Iowa 1994 — 1998
Bachelor of Science (B.S.), Psychology
It Works Global April 2015 - Present
Monterra Franchise Services, Inc. January 2009 - Present
The Hanover Insurance Group September 2006 - December 2008
Skills
Multi-state Payroll..., Account Management, Payroll Taxes, Payroll Conversions, Customer Service, Management, Training, Strategic Planning, Leadership, Team Building, Project Management
Education
Eastern Michigan University
The Hanover Insurance Group August 2015 - Present
The Hanover Insurance Group May 2013 - Present
Travelers November 2011 - May 2013
Beazley June 2011 - November 2011
DSW April 2008 - November 2011
Travelers September 2010 - June 2011
Skills
Marketing, Customer Service, Insurance, Property & Casualty..., Underwriting, Commercial Insurance, Sales, Social Media, Workers Compensation, Casualty Insurance, Leadership, Microsoft Excel
Education
Eastern Connecticut State University 2007 — 2010
B.S, Business Administration; Marketing
Lasell College 2006 — 2007
Fashion Merchandising
Farmington High School 2002 — 2006
The Hanover Insurance Group August 2015 - Present
Northern Illinois University May 2015 - Present
American Family Insurance June 2013 - 2015
Farmers Insurance April 2012 - June 2013
Michelle Twitchell State Farm Agency February 2009 - March 2012
Skills
Microsoft Word, Customer Service, PowerPoint, Outlook, Microsoft Office, Microsoft Excel, Windows, Insurance, Sales, Training, Marketing, Team Building, Volunteering, Data Entry, Statistical Data..., SPSS, Research, Qualitative Research, Quantitative Research, Cross Selling, Property & Casualty...
Education
Northern Illinois University 2013 — 2015
Bachelor of Arts degree, Sociology
Elgin Community College 2010 — 2012
Associate of Arts (AA)
EMC June 2014 - Present
EMC October 2012 - June 2014
The Hanover Insurance Group January 2009 - September 2012
Sapient October 2008 - January 2009
Blue Cross Blue Shield of Massachusetts (BCBSMA) July 2004 - October 2008
Meditech August 2002 - July 2004
Massachusetts Continuing Legal Education, Inc. June 2001 - August 2002
Skills
Change Management, Workshop Facilitation, Program Management, Program Development, Performance Management, Organizational..., Employee Relations, Talent Management, Needs Analysis, Leadership Development, Onboarding, Employee Engagement, Organizational..., Coaching, Succession Planning, Organizational Design, Career Development, Human Resources, Strategic HR, Problem Solving, Program Facilitation
Education
Endicott College 2003 — 2005
M. Ed., Organizational Management
Roger Williams University 1997 — 2001
Bachelor of Arts (BA), Business/Corporate Communications
The Auto Club Group June 2013 - Present
The Hanover Insurance Group June 2010 - June 2013
JP Morgan Chase May 2008 - March 2010
Education
Eastern Michigan University 2004 — 2008
BS, Science/Marketing/Sales
Oakland Community College 2002 — 2004
Associate’s Degree, Emergency Medical Technology/Technician (EMT Paramedic)
The Hanover Insurance Group June 2014 - Present
The Hanover Insurance Group March 2011 - May 2014
Niche Hospitality Group January 2007 - December 2013
The Hanover Insurance Group November 2008 - March 2011
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Process Improvement, Liability, Customer Service, Risk Management, Microsoft Excel, Microsoft Office, Hospitality, Sourcing, Project Migration, Experience working with..., Quality Assurance, Quality Auditing, Quality Results, Offshore Outsourcing, Multi-tasked, Managing Deadlines, Visio, Legal Liability, Umbrella Insurance
Education
Endicott College 2004 — 2008
Bachelor Degree, Communications
Travelers July 2014 - Present
Farmers Insurance May 2013 - June 2014
Farmers Insurance April 2012 - May 2013
The Hanover Insurance Group May 2011 - April 2012
Bank of America October 2009 - April 2011
Skills
Underwriting, Professional Liability, Customer Service, New Business Development, Cross Selling, Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Liability, Risk Management, Legal Liability
Education
Davenport University 2012 — 2016
Grand Valley State University
QuigleyStudios.com 2008 - 2015
HP Hood LLC 2014 - 2014
Smart Destinations Inc. 2014 - 2014
MFS Investment Management 2014 - 2014
Aon Hewitt 2013 - 2014
NeuroMetrix 2013 - 2014
Earthwatch Institute 2013 - 2013
Staples 2012 - 2013
Kaz Inc. 2012 - 2013
The Hanover Insurance Group 2012 - 2013
Skills
Graphic Design, CREATIVE, Illustration, Digital Marketing, Advertising, Outdoor Advertising, Typography, Signage, Marketing Strategy, Marketing Communications, Billboards, Branding & Identity, Ad Campaigns, Trade Shows, Typesetting, Direct Mail, Creative Direction
Education
The University of Connecticut
Marketing, Advertising
Dean College
Associate of Arts and Sciences (A.A.S.), Graphic Design
Zija International April 2014 - Present
Ayres-Rice Insurance August 2010 - Present
Keyser Insurance Group 2008 - 2009
The Hanover Insurance Group 1999 - 2007
Skills
Insurance, Accounting, Account Management, Customer Service, Marketing Communications, Communication, Sales, Management, Time Management, Social Media, Casualty Insurance, Team Building
Education
Davenport University 1981 — 1983
Associate's degree, Accounting
Portage Central High School 1976 — 1979
The Hanover Insurance Group June 2013 - Present
NAS Surety Group October 2011 - June 2013
Drexel University September 2010 - October 2011
Arch Insurance Group July 2005 - October 2011
The Williamson Free School of Mechanical Trades January 2008 - December 2009
Northwestern Mutual September 2004 - May 2005
Skills
Construction, Construction Management, Underwriting, Surety Bonds, Commercial Insurance, Risk Management, Management, Construction Safety
Education
Providence College 2001 — 2005
B.S., Business Management, Minor in Finance
Drexel University 2007 — 2010
Certification Program, Level I & III, Construction Management
Home March 2012 - Present
Allied World Assurance Company (US) Inc. May 2010 - March 2012
The Hanover Insurance Group April 2004 - May 2010
The St. Paul Company January 1999 - April 2004
CIGNA Group Insurance August 1998 - January 1999
USF&G November 1992 - August 1998
Inland Marine Underwriters Association (IMUA) 1996 - 1998
Atlantic Mutual Companies November 1986 - November 1992
Chubb Insurance July 1973 - November 1986
Skills
Underwriting, Inland Marine, Commercial Lines, Property & Casualty..., Casualty, Property, Commercial Insurance, General Insurance, Professional Liability, Marketing, CPCU, Marine Insurance, Legal Liability, Ocean Marine, Executive Management, Brokers
Education
University of Wisconsin-Madison 1971 — 1973
Bachelor of Arts (B.A.), Sociology
Emory University 1969 — 1971
Pre-Medical Studies, Pre-Medicine/Pre-Medical Studies
The Peddie School 1966 — 1969
HIgh School Diploma, College Prep
The Hanover Insurance Group November 2013 - Present
Chubb May 2011 - November 2013
Burns & Wilcox 2009 - 2011
Bearing Service 2007 - 2009
Skills
Sales, Marketing, Communication, Underwriting, D&O, EPL, Errors & Omissions, Cyberlaw, Public Speaking, Business Strategy, Business, Risk Management, Management, Economics, Relationship Management, Financial Analysis, Professional Liability, Casualty, Insurance, Excess, Property & Casualty..., Casualty Insurance, Workers Compensation
Education
Walsh College
Master of Science in Finance (MSF), Finance
Davenport University
BBA, Marketing Management
Liberty Mutual/Safeco Insurance November 1998 - Present
The Hanover Insurance Group 1987 - 1998
Skills
Property & Casualty..., Commercial Lines, Casualty, Umbrella Insurance, Commercial Insurance, Underwriting, Liability, Insurance, Legal Liability, Claim, Customer Retention, Inland Marine, Risk Management, Workers Compensation, Professional Liability, General Insurance, Life Insurance
Education
DePaul University
Bachelor's Degree, Communications
The Hanover Insurance Group Material Damage ConsultantCitizens Insurance CompanyMay 1982 - December 1993
Skills
Claim, Claims Management, Liability, Property & Casualty..., Insurance, Accident, Customer Satisfaction, Reinsurance, Commercial Insurance, Automobile, Call Centers, Legal Liability, Professional Liability, Negotiation, Casualty, Property Damage, Underwriting, Subrogation, Process Improvement, Claim Investigation, General Insurance, Inland Marine, Claims Resolution, Adjustments, Claims Investigations, Commercial Lines, Claims Handling, Litigation Management, Workers Compensation, Homeowners, Insurance Law, Health Insurance, Property Claims, Liability Analysis, Xactimate, Insurance Adjusting, Motorcycle, CPCU, Auto Claims, AIC, Umbrella Insurance, Automobile Liability, Excess, Loss Adjusting, CCC Pathways, Employment Practices..., D&O, Captives, Catastrophe, Casualty Claims
Education
Eastern Michigan University
BBA
PURE Group of Insurance Companies July 2015 - Present
PURE Group of Insurance Companies December 2013 - July 2015
The Hanover Insurance Group October 2012 - August 2013
Sun Life Financial February 2011 - November 2012
Wellesley Free Library January 2011 - April 2011
Natick Historical Society September 2010 - February 2011
Family Confidential May 2006 - February 2011
State Library of Massachusetts January 2009 - May 2009
Marian High School January 2008 - November 2008
Skills
Process Improvement, Claims Handling, Customer Service, Disability Insurance, Research, Problem Solving, Social Networking, Auto Claims, Claim Investigation, Accident Investigation, Policy Analysis, Automobile Liability, Reference Services, Collection Development, Internet Research, Online Research, Insurance, Community Outreach, Time Management, Employee Benefits
Education
Simmons College 2009 — 2010
MLIS, Library and Information Science
Emmanuel College 2005 — 2009
BA, English Literature
OneShield, Inc. June 2007 - August 2010
The Hanover Insurance Group July 2003 - February 2007
EquiServe March 2000 - June 2003
Harvard Pilgrim Health Care January 1997 - March 2000
Pratt & Whitney February 1995 - January 1997
Education
Eastern University 1981 — 1984
M.Div., Systems Counseling
Eastern University 1977 — 1980
B.S., Psychology, Education
Gordon College 1976 — 1977
Psychology
TRC Companies, Inc. January 2015 - Present
Goodwin Procter LLP December 2012 - January 2015
Babson College November 2011 - December 2012
The Hanover Insurance Group April 2011 - November 2011
Circles March 2010 - May 2011
Tufts-New England Medical Center February 2008 - March 2010
Joslin Diabetes Center August 2006 - February 2008
Skills
HRIS, Crystal Reports, Taleo, Management, Access, Visio, Cognos, Kronos, SQL, Ultipro, Vendor Management, Ceridian, Payroll, PowerPoint, Human Resources, SharePoint, Business Objects, HR Consulting, Employee Benefits, excel, Fit/Gap Analysis, Software Implementation, Data Mapping, ERP, Oracle, HTML, PL/SQL, Workday, Millennium, Project Implementation, Payworks, MS Project, Troubleshooting, Testing, FTP, SuccessFactors, Data Warehousing, Peoplefluent, LBI, Power Query, PeopleAdmin, Inview, icims, Position Manager, Halogen, Infinium, Org Plus, Hyperion Interactive..., Equilar
Education
Emmanuel College 2009 — 2011
MS, Human Resources
The University of Akron 2000 — 2005
Bachelor of Science in Industrial Management, Human Resources
Fit Wraps & Freedom / It Works! September 2015 - Present
LifeLock September 2014 - September 2015
Travelers Insurance May 2011 - August 2014
The Hanover Insurance Group October 2009 - May 2011
Travelers December 2007 - October 2009
The Hartford November 2006 - December 2007
The Hartford July 2005 - November 2006
The Hartford April 2002 - July 2005
The Hartford December 1998 - March 2002
Skills
Analysis, Insurance, Process Improvement, Financial Modeling, Forecasting, Management, Property & Casualty..., Leadership, Claim, Cross-functional Team..., Financial Analysis, Finance, Casualty, Cost Benefit, Performance Management, Sales, Strategic Planning, Trend Analysis, Business Development, Data Analysis, Budgets, Project Planning, P&L Accountability, Operational Planning, Operational Efficiency, Performance Measurement, Data Modeling, Statistical Modeling, Financial Audits, Compliance Testing, Thought Leadership, Strategic Consulting, Process Optimization, Change Management, Business Strategy, Variance Analysis, Sales Operations, Corporate Governance, Vendor Management, Trend Forecasting, Key Performance..., Internal Controls, Managerial Finance, Sales Management, Financial Reporting, Casualty Insurance
Education
Eastern Connecticut State University 1996 — 1999
BS, Mathematics
Quinnipiac University 1995 — 1996
Mathematics
Travelers February 2007 - Present
Hanover Insurance February 2006 - February 2007
The Hanover Insurance Group August 1998 - February 2006
Skills
Property & Casualty..., Process Improvement, Insurance, Data Analysis, Underwriting, Umbrella Insurance, Commercial Lines, Commercial Insurance, Business Analysis, Visio, New Business Development, Casualty, SDLC, Vendor Management, General Insurance, Professional Liability, Requirements Gathering, Management, Workers Compensation, Change Management, Analysis, Business Requirements, Brokers, Risk Management, Liability, Business Process, Requirements Analysis, Business Process..., Software Documentation, Business Intelligence, Systems Analysis, SharePoint, Claim, Software Project..., Customer Service, Agile Methodologies, Project Management, PMO, Legal Liability
Education
Eastern Nazarene College 1999 — 2002
BSBA, Business Management
Zausmer, August & Caldwell, PC August 2010 - Present
The Hanover Insurance Group January 2003 - August 2010
Skills
Civil Litigation, Personal Injury, Litigation, Insurance Law, Commercial Litigation, Arbitration, Appeals, Product Liability, Trials, Legal Research, Hearings, Courts, Mediation, Trial Practice, Westlaw, Criminal Law, Legal Writing, Public Liability, Torts
Education
Thomas M. Cooley Law School 1996 — 1999
Juris Doctor, Law
Eastern Michigan University 1991 — 1994
Benedictine High School
Mapfre USA Corp October 2013 - Present
Mapfre USA Corp. September 2009 - October 2013
Mapfre September 2007 - September 2009
The Hanover Insurance Group September 2001 - August 2007
The Hanover Insurance Group June 1994 - August 2001
Skills
Insurance, Tax, Statutory Accounting, Financial Reporting, Accounting, Auditing, Management
Education
Eastern Connecticut State University 1989 — 1992
PerkinElmer August 2013 - Present
RSA The Security Division of EMC September 2012 - June 2013
NTT Data - Ambient May 2012 - July 2012
Softworld - Agero January 2012 - May 2012
Sonos, Inc. November 2010 - September 2011
Softworld August 2010 - December 2010
MIT Lincoln Laboratory November 2008 - August 2010
Sovereign Bank August 2008 - October 2008
The Hanover Insurance Group October 2003 - July 2008
Private Consultant March 2002 - June 2003
Skills
Automation, OLAP, Data Management, Warehousing, Software Quality..., DDD, Testing, Test Automation, Quality Assurance, Agile Methodologies, SDLC, Test Planning, Scrum & Scrum Leadership
Education
Worcester Polytechnic Institute 2003 — 2003
Certification, Unix System Administration and Management
Worcester State University 1985 — 1988
Bachelor, Management
Worcester State University 1985 — 1986
Certification, Management
Dean College 1983 — 1985
Associate, Data Processing Management
Northern Virginia Community College 1977 — 1981
None - personal study only, Data Processing and Computer Programming
United States Marine Corps Institute 1976 — 1978
None, Data Processing
Arthur J. Gallagher & Co. September 2013 - October 2014
PMA Companies November 2010 - November 2012
Liberty Mutual Group (Peerless Insurance) April 2008 - November 2010
Liberty Mutual Group (Peerless Insurance) February 2004 - March 2008
Liberty Mutual Group (Peerless Insurance) September 2000 - February 2004
Peerless Insurance November 1991 - September 2000
Peerless Insurance November 1990 - November 1991
The Hanover Insurance Group December 1987 - October 1990
The Hanover Insurance Group June 1987 - December 1987
Skills
Property & Casualty..., Insurance, Commercial Insurance, Claim, Claims Management, Workers Compensation, Auto and General..., Litigation Management, Regulatory Compliance, Medical Cost Containment, Disability Management, Vendor Management, Quality Assurance, Customer Service, Office Administration, Personnel Management, Employee Training &..., Data Analysis, Underwriting, Marketing, Loss Prevention, claim, Risk Management, Subrogation, Reinsurance, Inland Marine, Workers' Compensation..., Liability Analysis
Education
Elizabethtown College 1983 — 1987
BS, Psychology; Political Science and Sociology
Horace Greeley HS 1979 — 1983
College Prep
Seneca Insurance Company November 2013 - Present
OneBeacon Insurance March 2010 - November 2013
Indiana Insurance June 2008 - March 2010
The Hanover Insurance Group August 2005 - June 2008
Liberty Mutual January 2003 - August 2005
Skills
Underwriting, Reinsurance, Property, Property, New Business Development, Insurance, Inland Marine, General Insurance, Commercial Insurance, Risk Management, CPCU
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2005 — 2008
MBA, Finance
University of Wisconsin-Madison - School of Business 1998 — 2002
BBA, Risk Management & Marketing
Compensation Advisory Organization of Michigan November 2014 - Present
Compensation Advisory Organization of Michigan October 2013 - November 2014
Accident Fund Holdings, Inc. June 2011 - October 2013
Accident Fund Insurance Company of America April 2005 - June 2011
The Hanover Insurance Group September 1999 - April 2005
GMAC Insurance 1997 - 1999
Skills
Actuarial Pricing and..., Reinsurance, Underwriting, Workers Compensation, Actuarial Science, Property & Casualty..., Data Warehousing, Commercial Lines, Enterprise Risk..., Claims, Statistics, Excel, Access, Strategic Planning, Mergers, Word, Financial Reporting, Financial Modeling, Financial Analysis, Investments, Casualty, PowerPoint, Data Analysis, Documentation, Insurance, Casualty Insurance, Microsoft Excel, Claim, Commercial Insurance
Education
Eastern Michigan University 1993 — 1996
BS, Actuarial Science
Churchill 1987 — 1990
Diploma
MAPFRE Insurance February 2015 - Present
The Hanover Insurance Group January 2013 - January 2015
Rogers Corporation November 2011 - December 2012
Tax Management Associates, Inc March 2009 - November 2011
ING Investment Management October 2008 - February 2009
SS&C Technologies May 2007 - September 2008
Skills
Accounting, Financial Reporting, Auditing
Education
Western New England College 2007 — 2009
MBA, Business
Eastern Nazarene College 2004 — 2007
BS, Accounting/Finance
The Hanover Insurance Group February 2014 - Present
Victor O. Schinnerer & Co., Inc. April 2008 - February 2014
ProAssurance March 2005 - April 2008
Cananwill 2002 - 2004
Skills
Casualty, Commercial Insurance, Insurance, Professional Liability, Employment Practices..., Property & Casualty..., Underwriting, Liability, Legal Liability, D
Education
Duquesne University 2000 — 2005
The Hanover Insurance Group January 2010 - Present
The Hartford June 2006 - Present
Education
Dominican University of California 1978 — 1980
Myers University 1976 — 1978
AS, Paralegal
The Hanover Insurance Group August 2011 - Present
KPMG September 2007 - August 2011
Independent Wireless One 2003 - 2005
Education
Drexel University 2005 — 2007
M.S. Accounting, Accounting
Ponaganset
Willis April 2012 - Present
Chubb Group August 2006 - April 2012
The Hanover Insurance Group October 2004 - August 2006
Firemans Fund Insurance Company 1996 - October 2004
Skills
Underwriting, Insurance, Liability, Commercial Insurance, Property & Casualty..., Casualty, Commercial Lines, Professional Liability, Legal Liability, Reinsurance, Inland Marine, Brokers, General Insurance, Risk Management, Casualty Insurance, Umbrella Insurance
Education
DePauw University 1989 — 1992
Bachelor of Arts, Political Science
The Hanover Insurance Group 2012 - Present
Skills
Commercial Insurance, Property & Casualty..., Underwriting, Insurance, Commercial Lines, Professional Liability, Legal Liability, Umbrella Insurance, Liability, Employment Practices..., Casualty, General Insurance, Casualty Insurance, Brokers
Education
Davidson College
Travelers September 2014 - Present
The Hanover Insurance Group August 2013 - September 2014
Travelers August 2010 - August 2013
Travelers August 2009 - August 2010
Innovative Staff Solutions October 2007 - August 2009
Innovative Staff Solutions January 2004 - October 2007
Skills
Customer Service, Customer Relations, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Phone Skills, Timely Decision Making, Liability Analysis, Coverages, Leadership, Commercial Insurance, Claim, Team Building
Education
Eastern Illinois University 2002 — 2007
Bachelors, Business Management
The Hanover Insurance Group December 2009 - Present
The Hanover Insurance Group August 2008 - December 2009
Collins and Company August 2007 - August 2008
Insurance Overload Staffing August 2006 - February 2007
Koning & Associates Independent Insurance Adjusters serving California, Nevada & Arizona 2002 - 2004
Skills
Claim, Insurance, Litigation, Liability, Legal Liability, Mediation, Legal Writing, Negotiation, Workers Compensation, Adjustments, Excess, Investigation, Personal Injury, Commercial Litigation, Insurance Law, Subrogation, Liability Analysis, Casualty, Litigation Management, Property & Casualty..., Claims Management, Claim Investigation, Casualty Insurance, Property Damage
Education
Elmhurst College 1982 — 1985
B.S. Business Administration, Marketing
andrew warde 1980 — 1980
Hendersonville High School
Travelers January 2014 - Present
The Hartford July 2007 - December 2013
The Hartford May 2000 - July 2007
The Hartford March 1997 - May 2000
The Hartford April 1996 - February 1997
The Hartford August 1992 - April 1996
The Hanover Insurance Group May 1987 - July 1992
Skills
Underwriting, Liability, Commercial Lines, Property & Casualty..., Analysis, Product Development, Business Requirements, Professional Liability, Insurance, Legal Liability, Casualty, General Insurance, CPCU, Risk Management, Management, Commercial Insurance, Casualty Insurance
Education
Eastern Connecticut State University
Bachelor of Science (BS), Business Administration and Management, General, Graduated Cum Laude
The Hanover Insurance Group March 2015 - Present
J.W. Terrill December 2012 - March 2015
Travelers Insurance December 2009 - December 2012
Chubb November 2006 - December 2009
Premium Waters Inc. May 2005 - October 2006
Skills
Customer Service, Sales, Outlook, Microsoft Excel, Team Building, PowerPoint, Microsoft Word, Insurance, Microsoft Office, Property & Casualty..., Underwriting, Liability, Legal Liability, Project Management, Negotiation, Workers Compensation, Financial Analysis, Leadership, New Business Development, Analysis, Strategic Planning
Education
Drury University 2001 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Chaminade
Regents
The Hanover Insurance Group April 2009 - Present
Education
Eastern Michigan University 1996 — 1999
B.A, management
Harleysville Insurance August 2014 - Present
The Hanover Insurance Group January 2010 - August 2014
The Hanover Insurance Group 2010 - 2012
Harleysville Insurance August 2006 - January 2010
Indiana Insurance 2001 - 2006
Safeco Insurance 1999 - 2001
Skills
Inland Marine, Commercial Lines, Casualty, Property & Casualty..., Commercial Insurance, General Insurance, Professional Liability, Sales, Umbrella Insurance, Underwriting, Liability, Employment Practices..., Brokers, Casualty Insurance
Education
DeVry University-Illinois
Amerisure Insurance March 2000 - January 2014
Crum & Forster March 1998 - March 2000
The Hanover Insurance Group February 1986 - March 1998
Skills
Workers Compensation, Property & Casualty..., General Liability, Casualty, Liability, OSHA Trainer, Legal Liability, Commercial Insurance, Claim, Claims Management, Insurance, General Insurance, Commercial Lines, Risk Assessment, Risk Management, Training, Professional Liability, Casualty Insurance
Education
East Carolina University
B.S., Industrial Technology
The Hanover Insurance Group January 2010 - Present
OneBeacon Insurance Company 1992 - 2009
Skills
Property & Casualty..., Underwriting, Commercial Insurance, Casualty, Insurance, Reinsurance, Commercial Lines, Liability, General Insurance, Workers Compensation, Claim, D&O, Legal Liability, Professional Liability, Risk Management, Casualty Insurance, Umbrella Insurance
Education
Fairfield University 1976 — 1979
BS, Mathematics, Physics
SeraCare Life Sciences October 2015 - Present
Princeton Instruments April 2013 - Present
The Hanover Insurance Group November 2007 - March 2013
Bose Corporation November 1991 - August 2007
Skills
Financial Reporting, Analysis, Insurance, Financial Analysis, Variance Analysis, SQL, Access, Accounting, Budgeting, Excel, Cost, Reconciliation, Databases, Hyperion, SAP R/3, Hyperion Financial..., Hyperion Interactive..., Epicor
Education
Emmanuel College 1997 — 1999
Bachelors, Business Administration
GES Global Experience Specialists (formerly Exhibitgroup/Giltspur) 2001 - 2011
The Hanover Insurance Group May 1991 - March 2000
Skills
Accounts Receivable, Invoicing, Accounting, Auditing, Accounts Payable, Financial Analysis, Customer Service, Outlook
Education
Elgin Community College 1984 — 1987
Associates, Accounting
Munich Reinsurance America, Inc. August 2009 - Present
Munich Reinsurance America, Inc. February 1980 - August 2009
The Hanover Insurance Group October 1977 - February 1980
Skills
Underwriting, Reinsurance, Casualty, Insurance, Commercial Insurance, Liability, Umbrella Insurance, Professional Liability, Casualty Insurance, Actuarial Science
Education
Drake University 1971 — 1975
BSBA, Actuarial Science
The Hanover Insurance Group 2005 - 2010
The Hanover Insurance Group 1994 - 2005
Saint Gobain Corporation 1987 - 1994
Saint Gobain Corporation 1982 - 1987
Skills
Auditing, IT Audit, Information Technology
Education
University at Albany, SUNY 1979 — 1979
MBA, MIS, Finance
Fairfield University
BS, Chemistry
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group March 2014 - January 2015
Hanover Insurance 2010 - March 2014
Hanover Insurance 2007 - 2010
The Hartford 1997 - 2007
Clausen Miller 1988 - 1997
Skills
Software Design, Software Development, Complex Litigation, Litigation Management, Six Sigma, Operations Management, Strategy Development, Management, Personal Injury, Strategy, Subrogation, Product Liability, Process Improvement, Insurance Law, Liability, Claim, Litigation, Legal Liability, Claims Management, Insurance
Education
Eastern Illinois University
B.S., Computer Management
The John Marshall Law School
J.D., Law
Capitol Garage Body Shop October 2011 - Present
Allstate July 2010 - April 2012
The Hanover Insurance Group September 2007 - August 2009
Allstate Insurance July 2005 - July 2007
New Avalon Auto Body January 2002 - July 2005
Skills
Negotiation, Management
Education
El Camino College 2001 — 2003
CNA Insurance February 2015 - Present
Hanover Insurance July 2007 - February 2015
The Hanover Insurance Group August 2003 - July 2007
The Hanover Insurance Group October 2000 - August 2003
Skills
Property & Casualty..., Commercial Insurance, Commercial Lines, Liability, Casualty, Professional Liability, Underwriting, Workers Compensation, Umbrella Insurance, General Insurance, Legal Liability, Insurance, D&O, Claim, Inland Marine, Employment Practices..., Excess, Brokers
Education
Eastern Michigan University 2005 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
Michigan State University 1997 — 2000
Bachelor of Arts (B.A.), Elementary Education and Teaching
General Motors May 2015 - Present
Aon Risk Solutions March 2013 - May 2015
Aon Risk Solutions June 2011 - March 2013
The Hanover Insurance Group June 2009 - May 2011
Skills
Commercial Lines, Casualty, Property & Casualty..., Commercial Insurance, Claim, Insurance, Brokers, General Insurance, Casualty Insurance, Liability
Education
University of Michigan - Stephen M. Ross School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Strategy and Finance
Eastern Michigan University 2005 — 2008
Bachelor of Business Administration (B.B.A.), General Business
The Hanover Insurance Group April 2015 - Present
Nationwide Insurance January 2014 - April 2015
Harleysville Insurance January 2013 - January 2014
Harleysville Insurance May 2012 - January 2013
Harleysville Insurance May 2010 - May 2012
Skills
Insurance, PowerPoint, Microsoft Office, Microsoft Excel, Analysis, Data Analysis, Economics, CRM, Underwriting, Commercial Insurance, Workers Compensation, Property & Casualty..., Claim, Liability, Risk Management, Sales, Casualty Insurance, Professional Liability, General Insurance
Education
Denison University 2008 — 2012
Bachelor of Arts (B.A.), Economics
University of Wales, Bangor 2011 — 2011
Economics
The Pennington School 2004 — 2008
The Hanover Insurance Group 2005 - Present
Safeco 2004 - 2005
Safeco 1999 - 2004
Skills
Insurance, Commercial Lines, Property & Casualty..., General Insurance, Commercial Insurance, Umbrella, Casualty, Umbrella Insurance, New Business Development, Team Building, Liability, Sales Operations, Workers Compensation, Underwriting, Sales, Legal Liability
Education
Webster University 1994 — 1998
Masters of Art, Health Services Management, Masters Degree
Eastern Illinois University 1988 — 1992
Bachelor of Applied Science (B.A.Sc.), Health Services/Allied Health/Health Sciences, General
The Hanover Insurance Group September 2010 - Present
Safeco Insurance October 2002 - September 2004
Safeco September 1999 - October 2002
Education
Webster University 1995 — 1998
Masters of Arts, Healthcare Management
Eastern Illinois University 1988 — 1992
Bachelor of Science, Health
Deltek 2006 - Present
Plante & Moran CPAs April 2005 - April 2006
The Hanover Insurance Group April 1999 - November 2004
The Hanover Insurance Group April 1995 - April 1999
Verizon January 1993 - April 1995
Verizon April 1986 - April 1993
Verizon February 1985 - April 1986
Skills
Budgets, Leadership, Requirements Analysis, Accounting, Management, Financial Analysis, Cognos, Financial Statements, HRIS, Project Management, Enterprise Software, Deltek, General Ledger, SEC filings, Software Implementation, Change Management, Strategy, ERP, Costpoint, GAAP, Business Process...
Education
Eastern Michigan University 1986 — 1990
Master of Science, Computer-Based Information Systems
Eastern Michigan University 1976 — 1979
Bachelor of Business Administration, Accounting
Information Logistics September 2013 - Present
Ogen Actuarial Consulting February 2010 - September 2010
The Hanover Insurance Group October 2008 - April 2009
Suffolk University June 2008 - August 2008
Skills
Insurance, Employee Benefits, Actuarial Science, Risk Management, Valuation, Financial Risk, Microsoft Excel, SAS, Access, Microsoft Office, Analytics, Statistics
Education
DePaul University 2011 — 2013
Master’s Degree, Applied Mathematics, 3.64
Worcester Polytechnic Institute 2005 — 2009
Bachelor of Science, Actuarial Mathematics
Worcester Polytechnic Institute 2005 — 2009
Bachelor of Applied Science (B.A.Sc.), Actuarial Science
The Hanover Insurance Group April 2013 - Present
The Hanover Insurance Group July 2012 - April 2013
Paul Davis Restoration September 2003 - July 2012
Paul Davis Restoration September 2003 - September 2010
Ben Ross Public School Academy August 2009 - June 2010
Skills
Social Media Marketing, Direct Marketing, Strategic Planning, Public Speaking
Education
Eastern Michigan University 2006 — 2008
Post Baccalaureate Teacher Certification, Elementary Education
Rockford University 1997 — 2000
Bachelors of Science, Business Administration
Law Office of Rocco A. Romano November 2012 - Present
State Farm August 1991 - December 2012
The Hanover Insurance Group September 1982 - June 1991
Skills
Arbitration, Litigation, Legal Research
Education
DePaul University College of Law 1961 — 1964
Doctor of Law (JD), Law, A
Loyola University Chicago 1956 — 1960
Towne Insurance Agency October 2013 - Present
Philadelphia Insurance Companies July 2012 - October 2013
CorVel Corporation July 2011 - September 2012
The Hanover Insurance Group March 2008 - July 2011
The Hanover Insurance Group May 2006 - March 2008
Education
Elon University 2001 — 2006
BS, Business
Cape Henry Collegiate High School 1998 — 2001
The Hanover Insurance Group gslowinski@hanover.comThe Hanover Insurance Group$
Skills
Program Management, Insurance
Education
Eastern Michigan University 1990 — 1992
Bachelor of Applied Science (BASc), Construction Management, 3.85
The Hanover Insurance Group February 2015 - Present
Citizens Insurance Company April 2009 - Present
Hanover Insurance Company July 2007 - April 2009
The Hanover Insurance Group May 2001 - July 2007
Skills
Risk Management, Insurance, Underwriting, Property & Casualty..., Financial Reporting
Education
Spring Arbor University 2010 — 2011
BA, Management & Organizational Dev / Accounting
Davenport University
None, Accounting
CNA Insurance September 2015 - Present
The Hanover Insurance Group February 2012 - September 2015
Schinnerer & Co May 2005 - December 2011
Schinnerer & Co January 2003 - May 2005
Chubb Group of Insurance Companies June 2000 - January 2003
Schinnerer & Co September 1991 - June 2000
Skills
Developing Client..., Strategic Communications, Results Focused, Underwriting, Professional Liability, Property & Casualty..., Technical Underwriting, Employment Practices..., Management, Brokers, Result Oriented, Casualty Insurance, Liability, Legal Liability, Insurance, General Insurance
Education
East Carolina University
BA, Psychology & Business
Millennium Pharmaceuticals May 2012 - Present
The Hanover Insurance Group June 2010 - February 2012
Kimmel & Silverman June 2009 - May 2010
Grogan Graffam, P.C. May 1997 - April 2009
Education
Duquesne University
Paralegal Certification, Paralegal Studies
University of Pittsburgh
Bachelor of Science, Psychology/Sociology
State Farm Insurance August 2012 - Present
The Hanover Insurance Group November 2006 - May 2012
The Plymouth Rock Assurance Company June 2005 - November 2006
The Plymouth Rock Assurance Company August 2004 - June 2005
The Plymouth Rock Assurance Company June 2002 - August 2004
State Farm Insurance November 1997 - June 2000
Skills
Property & Casualty..., Underwriting, Casualty, Insurance, General Insurance, Commercial Insurance, Commercial Lines, Umbrella Insurance, Claim, Liability, Legal Liability, Professional Liability, Sales, Brokers, Customer Service
Education
Elon University 1992 — 1997
Bachelor of Arts, Psychology
Meijer July 2015 - Present
Lacks Enterprises January 2010 - Present
The Hanover Insurance Group July 2007 - February 2010
Office Depot August 2005 - July 2007
Skills
VB.NET, C#, HTML, XML, T-SQL, Java, JavaScript, C++, CSS, Visual Studio, Teamwork, Web Design, Database Design, User Interface Design, Customer Relations, WPF, ASP.NET, ASP.NET AJAX
Education
Davenport University 2013 — 2017
Bachelor of Arts (B.A.), Web Design and Development
ITT Technical Institute-Grand Rapids 2005 — 2007
Associate of Science (A.S.), Software Applications and Programming
The Hanover Insurance Group April 2012 - Present
The Hanover Insurance Group December 2009 - March 2012
OneBeacon Insurance April 2005 - December 2009
Atlantic Mutual April 2000 - December 2005
The Hartford August 1997 - April 2000
Education
Elon University 1993 — 1997
BS, Business, Management, Marketing, and Related Support Services
Esurance March 2013 - Present
The Hanover Insurance Group March 2011 - March 2013
Nationwide Insurance March 2004 - November 2010
Progressive Insurance January 2000 - March 2004
Skills
PIP, Coaching, Sales Management, Recruiting, Employee Relations, Performance Management, Account Management, Human Resources, Team Leadership, Talent Acquisition
Education
Davenport University
Business
Staples Corporation May 2000 - April 2012
EMC Corporation April 1998 - April 2000
Stride Rite Corporation January 1997 - March 1998
The Hanover Insurance Group July 1996 - January 1997
Springfield Terminal Railway Company October 1992 - June 1996
Education
Bentley University
MST, Taxation
Columbia Graduate School of Business
MBA
Fairleigh Dickinson University
Master of Science (MS), Computer Science, 4.0
University of Arizona
Bachelor of Science (BS), Labor and Industrial Relations
Comet Global Consulting February 2015 - Present
Accenture September 2012 - January 2015
Blue Cross & Blue Shield of North Carolina September 2009 - August 2012
The Hanover Insurance Group September 2008 - April 2009
Group Health Cooperative January 2008 - August 2008
Skills
Pegasystems PRPC, Websphere, Pega PRPC, .NET, Core Java, JavaScript, HTML, Jacada, iSeries development, UltraEdit, DBVisualizer, IBM iSeries, Web Services, SOAP, Integration, SOA, Agile Methodologies, Enterprise Architecture
Education
Eastern Illinois University 2007 — 2008
Master's degree, Computer Technology/Computer Systems Technology, 4.0
Kakatiya University 2001 — 2005
Bachelor's of Technology, Electronics and Instrumentation Engineer
DRS Technologies, Inc. April 2014 - Present
DRS Technologies, Inc. November 2007 - March 2014
DRS Power Technology March 2001 - October 2007
The Hanover Insurance Group July 1998 - September 2002
SCHOTT August 1989 - July 1998
Skills
Employee Relations, HRIS, Workforce Planning, Deferred Compensation, Human Resources, Succession Planning, Employee Engagement, Benefits Administration, HR Policies, Organizational..., Leadership Development, Onboarding, SPHR, ADP Payroll, Personnel Management, Employee Benefits, Applicant Tracking..., Recruiting, College Recruiting, FMLA, Organizational..., Performance Management, New Hire Orientations, Affirmative Action, Talent Acquisition, Talent Management, HR Consulting, Employee Handbooks, Labor Relations
Education
Boston University 2005 — 2007
Masters Human Resources, Human Resources
Dean College 1981 — 1983
Associate's degree, Business Administration and Management, General
Worcester State University 1981 — 1983
Bachelor of Business Administration (B.B.A.), Business
The Hanover Insurance Group July 1985 - June 2014
Skills
Disaster Recovery, Integration, Visio, Testing, IBM Mainframe, IBM Tivoli, Storage Area Networks, Storage Virtualization, Enterprise Storage, Tape Management, Tape Libraries, VTS, VTL, HSM, SMS, NAS, IBM XIV, Performance Analysis, Performance Metrics, JCL, COBOL, TPC, Backup & Restore, FDR, ABR, Replication
Education
Ferris State University 1974 — 1976
Bachelor of Science (BS), Business - Data Processing
Grand Rapids Community College 1972 — 1974
Associate of Science (A.S.), Data Processing
Ottawa Hills High School 1968 — 1972
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Hanover Insurance Group December 2014 - Present
Liberty Mutual Insurance August 1989 - December 2014
Skills
Commercial Insurance, Liability, General Insurance, Claim, Insurance, Claims Management, Property, Litigation, Legal Liability, Casualty Insurance, Litigation Management
Education
Eastern Illinois University 1982 — 1986
Bachelor's degree and Master's degree, Business Administration and Management, General
The Hanover Insurance Group June 2015 - Present
Professional Staffing May 2014 - June 2015
CNA Insurance 2005 - 2013
CNA Insurance 2004 - 2005
CNA Insurance 2002 - 2004
Warrior Insurance Group 1998 - 2002
Skills
Claims Management, Claims Resolution, Professional Liability, Liability Analysis, Product Liability, Risk Management, Risk Analysis, Claims Investigations, Legal Liability, Quality Auditing, Data Analysis, Analytics, Property & Casualty..., Claim, Liability
Education
DePaul University
Bachelor of Science in Commerce
Keller Graduate School of Management
Master of Business Administration (M.B.A.)
The Hanover Insurance Group Professional Liability Claim SpecialistThe Hanover Insurance Group2011 - Present
The Hanover Insurance Group 2008 - 2010
The Hanover Insurance Group 2007 - 2008
The Hanover Insurance Group 2005 - 2007
Zurich Insurance Company Ltd 2003 - 2005
Farmers Insurance 1995 - 1999
Stevens & Associates 1994 - 1995
AT&T 1993 - 1994
MCI Corporation 1987 - 1989
Skills
Property & Casualty..., Claim, Insurance, Liability, Professional Liability
Education
DePaul University College of Law 1989 — 1992
Juris Doctorate, Law, 3.10 upper 30% of graduating class
Eastern Illinois University 1981 — 1985
Bachelor of Arts (B.A.), Sociology, 3.58 Overall GPA / 4.00 Major GPA
Lyons Township High School